Hyosung 5000CE - Cypress Advantage

MX-5000CE
ERROR
CODE
1030100
1101910
1102910
1102920
DEV_PIN (Key data error from host)
LOST CARD, DEV_MCU
LOST WITHDRAW CASH, DEV_CSH
LOST DEPOSIT CASH, DEV_CSH
1103910
1106910
LOST CARD & SLIP, DEV_MCU | DEV_SPR
LOST SLIP, DEV_SPR
DESCRIPTION
TROUBLE SHOOTING
1. Contact to host
2000100
2000200
No cassette
Note shortage
2000300
Reject bin full
Insert or re-insert the cassette(s). Check
cassette sensor.
Replenish the cassette.
Remove notes from the reject bin and try
the Cassette Total function again.
2000400
Vault door open
Close the vault door. Check door switch.
2000500
Cash Dispenser Unit data setting error
Check Cash Dispenser Unit information.
(Currency, Denomination, etc)
2001000
2001200
2001300
Remove any jammed paper from the printer.
Close the feed plate.
Replenish the receipt paper.
Check the printer head and change if
necessary.
2001600
Receipt paper jam
Receipt printer feed plate open
Out of receipt (Receipt paper empthy)
Receipt printer head overheated before
printing
Note detected in stacker (shutter or
presenter type)
2010100
Receipt printer lever opened
2010200
Receipt printer head overheated
2010300
Receipt paper jam
2010400
Receipt paper empty
1. Close the lever of print head completely
1. Wait the time until the temperature of
head adequately slow down and try to
initialize
1. Remove jammed paper between printer
head and rollers
1. Replenish receipt paper2. Check the status
of sensor and its connector
2001400
2010500
Receipt paper setting error
2010600
Command is received while doing self-test
2010700
No receipt paper
Clear any notes from the stacker.
1. Check the status of setting paper2. Check
the status of sensor and its connector
1. After terminating self-test and initialize
receipt printer
1. Replenish receipt paper in paper charger2.
Check the status of Near End sensor and its
connector
1. Check the Cutter module2. Check if
printer head lever is properly close
1. Check the status of Black mark sensor2.
Check if Dip switch # 6 is correctly set (Dip
switch # 6 is set by On in case of not using
Black mark)
2010800
Receipt paper cuttimg error
2010900
No sensing black mark (dark sensor)
2010A00
1. Check the AP version and initialize
2021500
The size of image print data is abnormal
Sensor detects note in delivery path before
CDU dispenses
2080100
Receipt printer lever opened
2080200
Receipt printer head overheated
2080300
Receipt paper jam
2080400
Receipt paper empty
1. Close the lever of print head completely
1. Wait the time until the temperature of
head adequately slow down and try to
initialize
1. Remove jammed paper between printer
head and rollers
1. Replenish receipt paper2. Check the status
of sensor and its connector
Remove note from the CDU delivery path.
1. Check the status of setting paper2. Check
the status of sensor and its connector
1. After terminating self-test and initialize
receipt printer
2080500
Receipt paper setting error
2080600
Command is received while doing self-test
2080700
No receipt paper
2080800
Receipt paper cutting error
2080900
No sensing black mark (dark sensor)
2080A00
2131500
The size of image print data is abnormal
CS4 sensor detects note in delivery path
before CDU dispenses Sensor is located
along the delivery path right before the
reject bin.
21A1500
CS1A sensor detects note in delivery path
before CDU dispenses.Sensor is located
along the delivery path right after where the
note exits the 1st cassette.
Remove note from the CDU delivery path.
1. Replenish receipt paper in paper charger2.
Check the status of sensor and its connector
1. Check the Cutter module2. Check if
printer head lever is properly close
1. Check the status of Black mark sensor2.
Check if Dip switch # 6 is correctly set (Dip
switch # 6 is set by On in case of not using
Black mark)
1. Check the AP version and initialize
Remove note from the CDU delivery path.
21B1500
CSB sensor detects note in delivery path
before CDU dispensesSensor is located along
the delivery path right after where the note
exits the 1st cassette.
Remove note from the CDU delivery path.
24A1500
CS3A sensor detects note in delivery path
before CDU dispensesSensor is located along
the delivery path right after where the note
exits the 3rd cassette.
Remove note from the CDU delivery path.
24B1500
4003000
4003100
4003200
4003300
4003400
4003600
4003700
4003800
4003900
CS3B sensor detects note in delivery path
before CDU dispensesSensor is located along
the delivery path right after where the note
exits the 3rd cassette.
Remove note from the CDU delivery path.
1. Initializ2. Check Main Motor Encoder Slit3.
Initialize after Power On/Off4. Check
Encoder Sensor CS8 BRKT5. Check CS8
Sensor Cable6. Change Main Motor Encoder
Failed in checking the main motor echo
Slit Sensor CS8
Failed in checking the reject gate solenoid
echo
Failed in checking the present gate solenoid
echo
Check sum error (No information is set)
Error of two sheets detecting
sensor(CS5_1)for initializing
Error of CS 2, CS13 sensor during
initialization
Error of 2 sheets detecting
sensor(CS5_1/CS5_2) for dispensing
Error in checking SRAM
Gate operation sensor (CS3) error before
initial recovery
1. Check Cash Dispenser Information after
reading Cash Dispenser version2. Initialize3.
Initialize after executing Cash Dispenser
Information Set(‘P’) Command4. Change
Cash Dispenser B/D
1. Check CS5_1 Sensor Cable2. Check second
Dip Switch in Cash Dispenser B/D3. Change
CS5_1 Sensor
1. Check Cash Dispenser Board Segment2.
Initialize3. Read data of ‘Read Double Sensor
Command
1. Initialize after removing notes or dust over
Gate2. Check CS3 Sensor BKRT3. Check CS3
Sensor Cable4. Exchange Sensor after
abnormal operating CS3 Gate detecting
Sensor5. Replace Reject Solenoid 1
4003A00
4003B00
4004000
1. Check command that Cash Dispenser is
When more than 5 sheets of cash dispensing received2. Check Cash Dispenser EP ROM
is required during a test
Version or specification
1. Remove notes or dust on CS15A Sensor2.
Check CS15A Sensor Cable3. Exchange
When CS15A or CS 15B sensor is detected as Sensor after abnormal operating CS15A
dark after initial recovery
Sensor
1. Check the cassette catcher2. Set the
Cassette is removed during dispensing
cassette properly
1. Check notes in Reject Box 2. Rearrange
notes in Cassette 3. Remove dust in CS15AB,
CS31AB, CS41AB CS1AB Sensor 4. Check dust
existing in CS5 Sensor Guide5. Check dust
existing in Main Motor Encoder Slit6. Check
index value of notes each cassette
4004100
Error if re-driving is over 5 times during
separated rejection
4004200
1. Check notes dispensed and rejected 2.
In case the number of notes detected outlet Remove notes jammed in CDU 3. Remove
sensor(CS13) is less than the number of
dust in CS13 Sensor 4. Exchange sensor after
required notes
abnormal operating CS13 Sensor
1. Check notes in Reject Box2. Rearrange
notes in Cassette3. Remove dust in CS1AB,
CS15AB, CS31AB,CS41AB Sensor4. Check
dust in existence CS5 Sensor Guide5. Check
notes index value
4004300
4004400
Error if total reject is more than 20 sheets
Error if continuous 5 times are rejected
4004500
1. Check notes dispensed and rejected 2.
Remove dust in CS13 Sensor 3. Exchange
In case the number of notes detected outlet sensor after abnormal operating CS13
sensor(CS13) is more than required notes
Sensor
4004600
4004700
4004800
4004900
Program error(Separated rejection)
1. Initialize after Reset Power2. Upgrade
Cash Dispenser Firmware or Re-download3.
Exchange Cash Dispenser B/D
1. Check notes in 1 Cassette2. Check
Sensor(CS6) Poll3. Check jam in 1 cassette
and reload4. Remove dust in CS1A, CS1B
1 cassette misfeed error (Separated
Sensor5. Exchange 1 cassette box when
rejection)
there are many error
Error if the number of dispensed notes is not 1. Check CS13 sensor (note jam and dust)2.
matched to the requested
Replace CS13 sensor
1. Check received command 2. Check
Error to dispense 0 sheets to be
communication cable 3. Check Cash
required(Separated rejection)
Dispenser Firmware Version
4004A00
4004B00
4004C00
4004D00
4.00E+03
4005100
1. Remove jammed notes on Cash Dispenser
return path2. Remove dust in CS1~CS4
sensor3. Install after rearranging notes in
Error of note jam (Separated rejection)
cassette
1. Check state of notes in reject box2.
Rearrange notes in cassette3. Check Index of
notes4. Check foreign objects in the main
Continuous 3 times error if note is long(once motor encoder slit5. Replace the CS8
tried, twice retried)=>Separated rejection
encoder slit sensor
In case the number of notes detected outlet
sensor(CS13) is more than that of notes
detected on CS1A,B sensor
1. Check CS1 sensor2. Reconnect CS1 sensor
Error of being removed 1st cassette before 1. Set cassette #1 correctly 2. Check the
separate rejection
catcher inside cassette #1 guide
Error of being removed 2nd cassette before 1. Set cassette #2 correctly 2. Check the
separate rejection
catcher inside cassette #2 guide
1. Check the Cash Dispenser received
command2. Check the abnormal
Received a request for over 150 notes
communication cable.3. Check the Cash
dispensing on the Cash Dispenser from the Dispenser firmwave version and refer to
upper unit.
specifications.
4005400
1. Remove the remaining notes at a sensor
The remaining notes at the sensor in front of in front of the CST2. Realign notes in the
the CST after dispense operation (CS1A,
cassette3. Check abnormal clutch.4. Check
CS1B)
abrasion of the cassette box pick unit.
1. Initialize after resetting the power2.
Upgrade the Cash Dispenser firmware or
Cash Dispenser EP Program Error during
download software again3. Replace the Cash
dispense operation (failed table search)
Dispenser B/D
4005500
1. Remove a jammed note between the tray
and Cash Dispenser2. Remove a jammed
Timeout due to note’s length error passed
note at the position of the CS13 sensor3.
through the CS13 during dispense operation Remove a dust on the CS13 sensor
4005200
4005600
Abnormal operation of the gate solenoid
during dispense operation.
4005700
Cash dispenser configuration error
1. Remove a jammed note on the gate2.
Remove notes in the reject box and remount
the reject box3. Check if the CS3 sensor
bracket is bended.4. Check if the CS3 sensor
cable is disconnected (CN10 #9~10)5.
Exchange a sensor after abnormal operating
CS3 Gate detecting sensor.6. Replace the
reject solenoid 1
1. Replace cash dispenser PCB2. Reconfigure
cash dispenser setup data
4005800
Retract box position error during comman
reserved operation
4005900
Initial jam time error
1. Mount the retract box or open the box
cover2. Check if CS62 sensor poll is
abnormal3. Check if the CS62 sensor cable is
disconnected (Cash Dispenser Board CN10
#5~2).
1. Remove jammed notes2. Clean the
sensors (CS1~CS15) in cash dispenser
400C600
Cassette Jam during dispense operation (4
CST Encoder Error).
Error of CS 2, CS13 sensor during
initialization
1. Check notes’ status in the reject box 2.
Realign notes in the cassette 3. Check
foreign objects at the position of the CS5
Sensor Guide 4. Check if the CS5 cable is
disconnected (CS5_1:Cash Dispenser B/D
CN10 #11~12, 25~28/ CS5_2:CN12)
1.Remove a jammed note in 1 Cassette.
2.Replace 1 cassette box when multiple
errors occur.
1.Remove a jammed note in 2 Cassette.
2.Replace 2 cassette box when multiple
errors occur.
1.Remove a jammed note in 3 Cassette
2.Replace 3 cassette box when multiple
errors occur.
1.Remove a jammed note in 4 Cassette.
2.Replace 4 cassette box when multiple
errors occur.
1.Remove a jammed note in CS13 sensor.
2.Replace CS13 sensor.
400FF00
Bill jam
1. Remove the jammed notes2. Initialize
4DN0000
Cash Dispenser communication failure
during sending command to cash dispenser
1. Do RESET at Operator Function2. Reboot
ATM
4005D00
Continuously detected 2 notes for three
times or more during dispense operation
400C100
Cassette Jam during dispense operation(1
CST Encoder Error).
400C200
Cassette Jam during dispense operation(2
CST Encoder Error).
400C300
Cassette Jam during dispense operation (3
CST Encoder Error).
400C400
4DN0100
4DN8100
8216091
8216091
8217091
9701010
9701012
Cash Dispenser communication failure
1. Do RESET at Operator Function2. Reboot
during receiving command to cash dispenser ATM
Communication error of Shutter
1. Remove jammed notes on Cash Dispenser
return path2. Remove dust in CS1~CS4
Cash jammed on Cash Dispenser
sensor
1. CDU의 지폐이동 경로에 지폐가
Cash Exist!!!
검지되었을 경우
Card in card reader
1. Remove card
Failed to connect communication between 1. Check if communication cable or COM
SP of PIN and EP of one
port is not connected
1. Check if communication cable or COM
Failed to deliver to data of EPP’s SP
port is not connected
1. Check if communication cable or COM
port is not connected
Check if communication cable or COM port
is not connected
1. Reboot ATM
1. Reboot ATM
1. Reboot ATM
1. Check BCC logic of EPP
9701016
Received data time out of EPP
9701017
9701031
9701040
9701060
9701111
9719300
Delivered data time out of EPP
Failed to read Register of EPP
Failed to produce Thread of EPP
Failed to create buffer
BCC error of EPP
EPP is down when it receives an 'Get Status'
command
1. Reboot ATM 2. Replace pinpad
EPP is down when it receives an 'Clear Func
Key' command
1. Reboot ATM 2. Replace pinpad
1. Reboot ATM 2. Reinstall software 3.
Failed to create file
Replace hard disk drive
1. Reboot ATM 2. Reinstall software 3.
Failed to read file
Replace hard disk drive
1. Reboot ATM2. Reinstall software3.
Failed to write file
Replace hard disk drive
1. Reboot ATM 2. Reinstall software 3.
Failed to close file
Replace hard disk drive
1. Reboot ATM 2. Reinstall software 3.
Failed to delete file
Replace hard disk drive
1. Reboot ATM 2. Reinstall software 3.
Failed to copy file
Replace hard disk drive
1. Reboot ATM2. Reinstall software3.
Failed to create directory
Replace hard disk drive
Failed to execute an extra command in the 1. Reboot ATM 2. Reinstall software 3.
status of Cash Unit Exchange
Replace hard disk drive
In case of not being the status of Cash Unit 1. Reboot ATM2. Reinstall software3.
Exchange out of End Exchange
Replace hard disk drive
In case of carrying out Cash In Start
1. Reboot ATM2. Reinstall software3.
command at two times
Replace hard disk drive
In case of not being the status of Cash In out 1. Reboot ATM 2. Reinstall software 3.
of End Cash In
Replace hard disk drive
9719400
Invalid Cash Unit ID
1. Reconfigure cash dispenser setup data
9719500
Invalid Cash Unit number
1. Reconfigure cash dispenser setup data
9719600
The abnormal of the number of Cash Unit
9701151
9701152
9712000
9712100
9712200
9712300
9712400
9712500
9712600
9719000
9719100
9719200
9719700
971A000
1. Reconfigure cash dispenser setup data
1. Initialize after resetting the power2.
No. of dispensed notes that software counts Upgrade the Cash Dispenser firmware or
is not matched to it cash dispenser
download software again3. Replace the Cash
responded
Dispenser B/D
1. Reconfigure denomination at supervisor
Invalid denomination
mode
971A100
971A200
971A300
971A400
971A500
971A600
Invalid currency
1. Reconfigure currency at supervisor mode
1. Reconfigure denomination2. Reconfigure
CASSETTE OFF POSITION”.Not dispensable
currency
1. Check cash dispenser driver (CDM SP)
In case the number of bills dispensedexceeds version2. Reconfigure the maximum
the maximum dispensing bill
dispensable count
In case the number of coins
1. Check coin dispenser driver
dispensedexceeds the maximum dispensing version2.Reconfigure the maximum
coin
dispensable count
1. Reconfigure cash dispenser at supervisor
Invalid mix number
mode
971A700
In case automatic Retry of SP fails 3 times
There is no setting information about
automatic Retry standard
971B000
971C000
In case of being executed Reject or Retract 1. Check a dust in stacker2. Reconfigure the
command without being the bills in stacker. maximum dispensable count
Not supported command
1. Reinstall software
Partial dispense
1. Check the replenished amount and
replenish2. Check the notes in cassette #1
971D200
Partial dispense from cassette #2
1. Check the replenished amount and
replenish2. Check the notes in cassette #2
971D300
Partial dispense from cassette #3
1. Check the replenished amount and
replenish2. Check the notes in cassette #3
971D100
971DX00
9720000
9721111
9721112
9721121
9721122
9721123
9721124
9722010
9722020
In case partial bills dispensed by dispensing
demand when Partial Dispense option is
on.☞ “X” means cassette number.
Receipt printer communication error during 1. Check if communication cable or COM
SP opening
port is not connected
1. Check communication cable connected
properly 2. Check power cable connected
Off line status
properly
On busy
1. Check printer’s working status
1. Recover printer’s mechanical Error 2.
Mechanics Error
Reboot ATM
Recoverable Error
1. Recover printer’s Error2. Reboot ATM
Unrecoverable Error
1. Reboot ATM
Paper jammed
1. Remove jammed paper
Receipt Printer communication failure during 1. Do RESET at Operator Function 2. Reboot
COM port open
ATM
File Open Error
1. Reboot ATM 2. Call your attendant
9722060
9722068
97221A2
97221C1
97221C4
97221C5
97221C6
97221C7
97221D1
Memory Allocate Error (PrintForm Allocate
IndexBuffer Fail)
Invalid Media Name
Invalid Unit
Form is not Found
Form Name is NULL
Invalid Form
PrintForm() offset is Invalid
1. Reboot ATM 2. Call your attendant
1. Reboot ATM 2. Call your attendant
1. Reboot ATM 2. Call your attendant
1. Reboot ATM 2. Call your attendant
1. Reboot ATM 2. Call your attendant
1. Reboot ATM 2. Call your attendant
1. Reboot ATM 2. Call your attendant
1. Reboot ATM 2. Call your attendant
1. Reboot ATM 2. Call your attendant
97221D7
9.72E+05
Invalid Form (Too many Fields in the form)
Media is not Found
Media Overflow when form size is larger
than media size
Media Name is NULL
Invalid Media (Attribute for Media definition
is not proper)
Invalid Media (Area size is larger than media
size)
Invalid Media (Size of Media Name is
exceeded to 2048 bytes totally)
Field is not Found
9.72E+06
9.72E+07
9.72E+08
9.72E+09
Field Error (This Field must have initial value)
Non-Indexed value for Indexed Field
Invalid Field
Invalid Field (This Field's width is 0)
1. Reboot ATM 2. Call your attendant
1. Reboot ATM 2. Call your attendant
1. Reboot ATM 2. Call your attendant
1. Reboot ATM 2. Call your attendant
1. Do RESET at Operator Function 2. Reboot
ATM
1. Check the serial port or cable
1. Check the serial port or cable
1. Check the serial port or cable
9740000
9740020
9740025
9740101
9740102
Receipt Printer communication failure during
sending command to Receipt Printer
Failed to open device
Time out to receive data
Polling down
IC CARD DENIAL
IC CARD ONLINE DATA ERROR
IC CARD ERROR
Cash Dispenser communication failure
during COM port open
Failed to create file
Failed to copy file
In case incorrect cassette type is set.
In case nonexistent Note Index is set.
9741100
When sensing CS2 Dark (Error code, 400FF00
is subdivided by location of sensor.)
9741400
When sensing CS4A Dark (Error code,
400FF00 is subdivided by location of sensor.)
97221D3
97221D4
97221D5
97221D6
9722DN0
9723010
9723016
9723019
9730100
9730200
9730300
1. Reboot ATM 2. Call your attendant
1. Reboot ATM 2. Call your attendant
1. Reboot ATM 2. Call your attendant
1. Reboot ATM 2. Call your attendant
1. Reboot ATM 2. Call your attendant
1. Reboot ATM 2. Call your attendant
1. Do RESET at Operator Function2. Reboot
ATM
1. Reboot ATM 2. Call your attendant
1. Reboot ATM 2. Call your attendant
9741800
When sensing CS4B Dark (Error code,
400FF00 is subdivided by location of sensor.)
9742100
When sensing CS21A,B Dark (Error code,
400FF00 is subdivided by location of sensor.)
9742800
When sensing CS13 Dark (Error code,
400FF00 is subdivided by location of sensor.)
9743B00
9744700
9745500
When sensing CS15A,B Dark (Error code,
400FF00 is subdivided by location of sensor.)
Cash picking-up fail while cash in cassette #1 1. Check bill jam or no note in cassette #12.
is enough
Check cash dispenser
9745B00
System power off while dispensing
Reset all in operator functions.
Cash picking-up fail while cash in cassette #2 1. Check bill jam or no note in cassette #22.
is enough
Check cash dispenser
9746B00
When sensing CS31A,B Dark (Error code,
400FF00 is subdivided by location of sensor.)
9749F00
When sensing CS41A, B Dark (Error code,
400FF00 is subdivided by location of sensor.)
Cash picking-up fail while cash in cassette #4
is enough
Cash picking-up fail while cash in cassette #3
is enough
974FF00
97911XX
97912XX
97913XX
When sensing bills in the Stacker (Error code,
400FF00 is subdivided by location of sensor.)
DEV_JPR Timeover Error Code
1. Reboot ATM 2. Call your attendant
DEV_SPR Timeover Error Code
1. Reboot ATM 2. Call your attendant
DEV_MCU Timeover Error Code
1. Reboot ATM 2. Call your attendant
9747B00
9747C00
97914XX
97915XX
97916XX
97918XX
9791AXX
9791BXX
97921XX
97922XX
97923XX
97924XX
97925XX
DEV_Cash Dispenser Timeover Error Code
DEV_BRM Timeover Error Code
DEV_PBM Timeover Error Code
DEV_PIN Timeover Error Code
DEV_FNG Timeover Error Code
DEV_VFD Timeover Error Code
DEV_JPR FATALERROR (WARNING)
DEV_SPR FATALERROR (WARNING)
DEV_MCU FATALERROR (WARNING)
DEV_Cash Dispenser FATALERROR
(WARNING)
DEV_BRM FATALERROR (WARNING)
1. Check bill jam or no note in cassette #22.
Check cash dispenser
1. Check bill jam or no note in cassette #22.
Check cash dispenser
1. Reboot ATM2. Call your attendant
1. Reboot ATM 2. Call your attendant
1. Reboot ATM 2. Call your attendant
1. Reboot ATM 2. Call your attendant
1. Reboot ATM 2. Call your attendant
1. Reboot ATM 2. Call your attendant
1. Reboot ATM 2. Call your attendant
1. Reboot ATM 2. Call your attendant
1. Reboot ATM 2. Call your attendant
1. Reboot ATM2. Call your attendant
1. Reboot ATM 2. Call your attendant
97926XX
97928XX
9792AXX
9792BXX
DEV_PBM FATALERROR (WARNING)
DEV_PIN FATALERROR (WARNING)
DEV_FNG FATALERROR (WARNING)
DEV_VFD FATALERROR (WARNING)
9799301
9799499
9799901
9799902
9799903
9799904
9799905
9799907
9799908
MCU RETRACT OVER
DISPENSER COUNT ERROR
DOOR CHECK
LIGHT ERROR
SPL ERROR
PIN ERROR
SENSOR CHECK
UPS ERROR
SCREEN ERROR
991@@91 ON TRANSACTION POWER OFF
Open lever detected before executing
A010100 command
Printer thermal head overheated while
A010200 executing command
Paper jam detected before executing
A010300 command
Paper setting error detected before
A010400 executing command
Paper check error detected before executing
A010500 command
Paper cutter software check error detected
A010800 before executing command
Open lever detected while executing
A080100 command
Receipt printer head overheated while
A080200 printing
Paper jam detected while executing
A080300 command
Paper setting error detected before
A080400 executing command
A080500 Paper check error in doing command
Paper cutter software check error detected
A080800 while executing command
No response detected for 30 seconds after
ADN0100 sending command
No response detected for 30 seconds after
ADN0F00 sending command
ADN1100
ADN1200
No response detected after 3 retries
No response detected between ENQ-ACK
after 5 retries of ENQ
1. Reboot ATM 2. Call your attendant
1. Reboot ATM 2. Call your attendant
1. Reboot ATM 2. Call your attendant
1. Reboot ATM 2. Call your attendant
1. Clear the count of retracted card at OP
mode
1. Check the sensor on cash dispenser
1. Reboot ATM 2. Call your attendant
1. Reboot ATM 2. Call your attendant
1. Reboot ATM 2. Call your attendant
1. Reboot ATM 2. Call your attendant
1. Reboot ATM 2. Call your attendant
1. Reboot ATM 2. Call your attendant
1. Reboot ATM 2. Call your attendant
1. Check power supply 2. Check backup
battery
Close the feed lever.
Check the thermal printer head and change
if necessary.
Remove any jammed paper from the printer.
Remove and re-install the receipt paper.
Remove and re-install the receipt paper.
Check for and remove any jammed paper.
Remove any jammed paper.
Check the thermal printer head and change
if necessary.
Remove and re-install the receipt paper.
Remove and re-install the receipt paper.
Remove any jammed paper.
Check for and remove any jammed paper.
Check cable and connection between the CE
and printer.
Check cable and connection between the CE
and printer.
Check cable and connection between the CE
and printer.
Check the cable and connection between the
CE and printer.
ADN1300
C003000
C003100
C003200
C003300
C003400
C003500
C003600
No response detected after 5 retries because Check cable and connection between the CE
of timeout between STX-BCC interval
and printer.
CDU main motor failure
Check the dispenser gate solenoid cable and
CDU gate solenoid echo error
connection.
Check the dispenser outlet solenoid cable
CDU outlet solenoid echo error
and connection.
CDU checksum error (no dispenser
Check the dispenser information using the
information is set)
CDU Test Program.
CDU double detect module failure 1 (while Check for notes in the dispenser double
re-dispensing)
detect module.
CDU double detect module failure 2 (before
dispensing)
Check the dispenser double detect lever.
CS4 Sensor is blocked before initializing
CS7 sensor which detects double note is
blocked while dispensing note
SRAM check error
Reject gate failure while initializing or
dispensing note
Check for any notes and remove.
Check connection and for pollution in
sensor.
Check for any notes and remove.
Reset the demand to less than 4 in the CE.
C004400
Request more than 4 notes in test mode
CS1A, CS1B, and CS2 sensors is block while
initializing
Cassette missed while dispensing note
Exceeded 5 re-initializations
Mismatch between requested notes and
dispensed notes
Exceeded 10 rejected notes during a single
dispense transaction
5 consecutive rejected notes during a single
dispense transaction
C004500
C004600
C004700
Over-dispensing notes
Program error
1st cassette misfeed error
C004800
C004900
Dispense command error (wrong count)
Requested 0 notes
C004A00
Dispense timeout from CS1 to CS4
3 consecutive rejects due to long-note
detect
Exit count is greater than the CS1A/B passthrough count (count mismatch)
C003700
C003800
C003900
C003A00
C003B00
C004000
C004100
C004200
C004300
C004B00
C004C00
Check for pollution in sensor
Check for any notes and remove.
Check the seating of the cassette.
Check the note quality.
Check delivery path for any notes and
remove.
Check the note quality.
Check the note quality.
Check the number of dispensed notes and
note quality.
Reload EP program.
Check notes in the cassette.
Check notes and note information using the
CDU Test Program.
Modify command error in CE.
Check for any notes in the delivery path and
remove.
Check the note quality.
Check the number of dispensed notes.
C004D00
C004E00
C005000
C005100
Cassette is not in suitable position before
dispensing note
Too many notes dispensed
Power down while dispensing notes
Too many notes requested
C005200
CS1A, CS1B detected after dispensing
Check the seating of the cassette.
Check the number of dispensed notes.
Check the number of dispensed notes.
Modify command error in CE.
Check for any notes in the delivery path and
remove.
Check the dispenser sensors. Check double
detect component.
Modify the dispenser EP program.
Check the note quality.
C005600
C005800
C005900
C005B00
C005C00
CDU double detect module failure (while
dispensing)Double notes detected
CDU program error
Long note detected (CS13 sensor)
Reject gate is not in the correct position
during reject
Reject bin is not in the correct position
Initial jam time error
2nd cassette misfeed error
Reject bin note detect error (CS14)
C005D00
Double-pick detected 3 consecutive times
C006000
C006100
CS31A, CS31B detected before dispensing
CS31A, CS31B detected after dispenser
motor on and before dispensing
C006300
CS31A, CS31B detected after dispensing
C006A00
Dispensing timeout error from CS15 to CS4
C006B00
CS31A, CS31B detected during initialization
C007000
CS41A, CS41B detected before dispensing
C007100
C007200
Exceeded 200 note limit
CS41A, CS41B detected after dispenser
motor on
C007300
CS41A, CS41B detected after dispensing
C007A00
C007B00
C007C00
Dispensing timeout error from CS15 to CS4
CS31A, CS31B detected error during
initialization
4th cassette misfeed error
Check the CS9 sensor (double detect sensor)
Check for sensor pollution and replace if
necessary.
Check for sensor pollution and replace if
necessary.
Check for sensor pollution and replace if
necessary.
Check for sensor pollution and replace if
necessary.
Check for sensor pollution and replace if
necessary.
Check for sensor pollution and replace if
necessary.
Check for sensor pollution and replace if
necessary.
Check for sensor pollution and replace if
necessary.
Check for sensor pollution and replace if
necessary.
Check for sensor pollution and replace if
necessary.
Check for sensor pollution and replace if
necessary.
Check the notes in the cassette.
C007D00
4th cassette taken out before dispensing
C008000
CS15A, CS15B detected before dispensing
C005300
C005400
C005500
Check the seating of the reject bin.
Check the seating of the reject bin.
Check the seating of the cassette.
Check the notes in the cassette.
Check the reject bin.
Check the 4th cassette.
Check for sensor pollution and replace if
necessary.
C008100
CS15A, CS15B detected after motor on
Check for sensor pollution and replace if
necessary.
C008200
CS15A, CS15B detected after dispensing
Check CS10 sensor and if shutter is working.
C009A00
Dispensing timeout error from CS31 to CS4
No cassette present before dispensing from
3rd cassette
3rd cassette misfeed error
OUT OF CASH
No response detected after sending
command
No response detected after sending
command
No response detected after 3 retries of
sending command
No response detected between ENQ-ACK
after 5 retries of ENQ
Check the dispenser.
C009D00
C009F00
C101000
CDN0100
CDN0F00
CDN1100
CDN1200
CDN1300
D000100
Check the 3rd cassette.
Check the notes in the cassette.
1. Replenish notes
Check cable and connection between the CE
and dispenser.
Check cable and connection between the CE
and dispenser.
Check cable and connection between the CE
and dispenser.
Check cable and connection between the CE
and dispenser.
No response detected after 5 retries because Check cable and connection between the CE
of timeout between STX-BCC interval
and dispenser.
Check the modem connection and the
Error while modem initializing
modem test.
D000200
D000300
D000400
D000500
D000600
D000700
D000800
D000900
D001000
D001100
Reversal transaction failure
PIN ERROR
INVALID PIN
BANK UNAVAILABLE
CARD NOT SUPPORTED
INSUFFICIENT FUNDS
INELIGIBLE TRANSACTION
INELIGIBLE ACCOUNT
DAILY LIMIT EXCEEDED
UNABLE TO PROCESS
D001200
Invalid transaction
D001300
Invalid amount
D001400
D001500
D001600
D001700
D001800
D001900
Invalid card number
UNABLE TO PROCESS
WITHDRAWAL LIMIT ALREADY REACHED
INVALID AMOUNT
EXTERNAL DECLINE
SYSTEM ERROR
Check for any CDU error codes and the
number of notes dispensed to customer.
1. Transaction was denied by host
1. Reboot ATM
1. Transaction was denied by host
1. Transaction was denied by host
1. Transaction was denied by host
1. Transaction was denied by host
1. Transaction was denied by host
1. Transaction was denied by host
1. Transaction was denied by host
Check the transaction from the host and try
again.
Check the transaction from the host and try
again.
Check the transaction from the host and try
again.
1. Transaction was denied by host
1. Transaction was denied by host
1. Transaction was denied by host
1. Transaction was denied by host
1. Transaction was denied by host
D002000
D002100
D002200
D002300
Surcharge screen should have been
displayed
ROUTING LOOKUP PROBLEM
UNABLE TO PROCESS
TRANSACTION NOT SUPPORTED
D002400
Exceeds Issuer Withdrawal Limit
D003900
No Credit Account
D005100
Insufficient Funds
D005200
No Checking Account
D005300
No Savings Account
D005400
Expire Card
D005500
Incorrect Pin
D005700
Transaction not Permitted ? Card
D005800
Transaction not Permitted ? Terminal
D006100
Exceeds Withdrawal Limit
D007500
PIN Tries Exceeded
D007800
No Account
D008000
Invalid Date
D008300
Can not Verify PIN
D008600
Can not Verify PIN
D009100
Bank Unavailable
D009200
System Unavailable
Check the transaction from the host and try
again. Check BIN List
1. Transaction was denied by host
1. Transaction was denied by host
1. Transaction was denied by host
Check the transaction from the host and try
again.
Check the transaction from the host and try
again.
Check the transaction from the host and try
again. Try Balance Inquiry
Check the transaction from the host and try
again.
Check the transaction from the host and try
again.
Check the transaction from the host and try
again.
Check the transaction from the host and try
again.
Check the transaction from the host and try
again.
Check the transaction from the host and try
again.
Check the transaction from the host and try
again.
Check the transaction from the host and try
again.
Check the transaction from the host and try
again.
Check the transaction from the host and try
again.
Check the transaction from the host and try
again. Try different cards.
Check the transaction from the host and try
again. Try different cards.
Check the transaction from the host and try
again.
Check the transaction from the host and try
again.
D009300
Transaction Serial Number mismatch
Check the terminal setting from the host.
D009400
D009500
Record format mismatch.Check if a proper
AP for the host has been loaded.
Routing ID mismatch.Check the routing
Identification.
Check the terminal setting from the host.
Check the terminal setting from the host.
D009600
Terminal ID mismatch.Check the terminal
Identification.
Check the terminal setting from the host.
D009700
Response Type mismatch (Reversal)
Check the terminal setting from the host.
D009800
Response Type mismatch (Day Close)
Check the terminal setting from the host.
D009900
Check the terminal setting from the host.
D009A00
Response Type mismatch (Config.)
Response Type mismatch
(Withdrawal/Balance/Transfer)
D009B00
STX error
Check the terminal setting from the host.
D009C00
ETX error
Check the terminal setting from the host.
D009D00
FS out (after response code)
Check the terminal setting from the host.
D009E00
FS out (after retrieval reference number)
Check the terminal setting from the host.
D009F00
FS out (after system trace audit number)
Check the terminal setting from the host.
D00A000
FS out (after account balance)
Check the terminal setting from the host.
D00A100
FS out (after available balance)
Check the terminal setting from the host.
D00A200
FS out (after surcharge amount)
Check the terminal setting from the host.
D00A300
FS out (after authorization response text)
Check the terminal setting from the host.
D00A400
ETX wrong position
Check the terminal setting from the host.
D00A500
Check the terminal setting from the host.
D00A600
FS out (after total cash dispense amount)
FS out (after total non-cash dispense
amount)
D00A700
FS out (after total surcharge amount)
Check the terminal setting from the host.
D00A800
FS out (after config surcharge amount)
Check the terminal setting from the host.
D00A900
ETX out (config)
Invalid data received from the host (MAC
data mismatch)
TERMINAL ID MISMATCHED
TRANSACTION CODE MISMATCHED
SECOND FIELD ID CODE MISMATCHED
FIRST DES KEY WRONG SIZE
SURCHARGE AMOUNT WRONG SIZE
Check the terminal setting from the host.
D00AC00
D00B000
D00B100
D00B200
D00B300
D00B400
Check the terminal setting from the host.
Check the terminal setting from the host.
Check the terminal setting from the host.
D00B500
D00B600
D00B700
D00B800
D00B900
D00BA00
D00BB00
D00BC00
D00BD00
D00BF00
D00C000
D011100
D022200
D030000
Sequence Number MISMATCHED
INVALID RESPONSE CODE ERROR
Authorization Number Error
BUSINESS DATE Error
Transaction time Number Error
BUSINESS DATE Error
Balance amount Error
Actual Surcharge Error
Sequence Number MISMATCHED
BUSINESS DATE Error
Settlement Error
REVERSAL DECLINED
PIN CHANGE DECLINED
Modem is not responding
The target call address has call blocking
enabled.
D030300
Check the modem controller.
1. Check modem cable 2. Contact to
technician support team
1. Check modem cable 2. Contact to
The specified terminal identifier is invalid.
technician support team
All call appearances on the specified address 1. Check modem cable 2. Contact to
are currently in use.
technician support team
D030400
The disable address parameter contains
dialing control characters that are not
processed by the service provider.
D030100
D030200
D030500
D030600
D030700
1. Check modem cable 2. Contact to
technician support team
1. Check modem cable 2. Contact to
The specified country/region code is invalid. technician support team
The operation failed for an unspecified or
unknown reason.
1. Contact to technician support team
Insufficient resources to complete the
operation
1. Contact to technician support team
No connection
1. Check phone number 2. Check modem
cable 3. Contact phone company
D110000
Cannot receive ENQ from the host
1. Check phone number 2. Check modem
cable 3. Contact phone company
D120000
Transmission error : Failed to receive the
whole data within 5 seconds after requesting 1. Check modem and modem cable
the modem to send the data.
connection 2. Contact telephone company
D130000
Receiving NAK more than 3 times
1. Check modem and modem cable
connection 2. Contact telephone company
D140100
Disconnected by Unknown Reason
1. Check modem and modem cable
connection 2. Contact telephone company
D100000
D140200
D140300
Disconnected by rejected call from remote
party
Disconnected because the local phone was
picked up
Try again later.
Try again later.
D140400
Disconnected by Forwarded
1. Check modem and modem cable
connection 2. Contact telephone company
D140500
Disconnected by Unreachable
1. Check modem and modem cable
connection 2. Contact telephone company
D140600
Disconnected by Congestion
1. Check modem and modem cable
connection 2. Contact telephone company
D140700
Disconnected by Incompatible
1. Check modem and modem cable
connection 2. Contact telephone company
D140800
Disconnected by un-known reason
1. Check modem and modem cable
connection 2. Contact telephone company
Disconnected by Bad Address
1. Check modem and modem cable
connection 2. Contact telephone company
D140900
D141000
D150000
D160100
D160200
D160300
Disconnected by Unavailable
1. Modem dial connection time-out (while
dialing the modem).2. No response from
host for 60 seconds.
1. Check modem and modem cable
connection 2. Contact telephone company
1. Check modem and modem cable
connection 2. Contact telephone company
Disconnected by Bad Address
1. Check modem and modem cable
connection 2. Contact telephone company
Disconnected by Unavailable
1. Check modem and modem cable
connection 2. Contact telephone company
1. Check modem and modem cable
connection 2. Contact telephone company
D170100
Disconnected by Out of Order
No carrier (while sending/receiving data
after dial connection)
No Carrier during ENQ data receive from
host
D170200
No Carrier before sending data send to host Check host.
D170300
No Carrier during sending data send to host Check host.
D170400
No Carrier during ACK/NAK data send to host Check host.
D170000
Check host.
Check host.
No Carrier during ACK/NAK data receive
from host
No Carrier during receiving data
Check host.
Check host.
NAK retry error.
1. Check modem and modem cable
connection 2. Contact telephone company
D170800
D170900
Send retry error
Modem initialize fail
1. Check modem and modem cable
connection 2. Contact telephone company
Check modem
D170X00
D171000
No carrier during data sending/receiving
after the modem is connected.
Modem Comport Failed
D170500
D170600
D170700
D180000
D190000
D200000
D210000
D220000
D230000
D250000
D251000
D251100
D251200
D251300
D251400
D251500
D320000
D320100
D320200
D320300
D320400
D320500
D320600
D320700
D320800
D410000
D410100
1. Check modem and modem cable
connection 2. Contact telephone company
Check modem
Check telephone line connection. Test
No Dial Tone(in Modem dial connection)
Modem.
1. Contact telephone company (Check
telephone line connection. Check phone
No Answer
number.)
Dial(Line) busy
Try again later. Check phone number.
Time out(30sec.) for initializing modem
Check telephone line connection. Test
before Modem Dial connecting
Modem.
Check telephone line connection. Test
not receiving EOT from HOST
Modem. Check host.
No response from Host - Dialing time out to Check telephone line connection. Test
Host
Modem. Check phone number.
Cannot connect to the host
Check telephone line connection
Timeout while Sending
Check telephone line connection
Communication error while Sending
Check telephone line connection
Socket error while Sending
Check telephone line connection
Timeout while Receiving
Check telephone line connection
Communication error while Receiving
Check telephone line connection
Socket Error while Receiving
Check telephone line connection
No response from Host/Dialing time out to
Host
Check telephone line connection
Check telephone line connection. Test
Outbound call is aborted
Modem.
Check telephone line connection. Test
Fail to dial out
Modem.
No Line Reply
Get Line ID Failed
Modem Comport Failed
Call Failed
No Answer
Modem Call Other Error
CRC Mismatch
Check telephone line connection
No CRC Received
Make sure that the host is using CRC
DA0xxx0
F000100
Refer to E7. Description for error code
organization
Enter number of bill. (required)
F000700
Host Denial Error
Number of Bill is not inputted
Parameter is not properly set (Surcharge
Owner)
Parameter is not properly set (Surcharge
Amount)
Parameter is not properly set (Adver. Text
refreshing timer)
Parameter is not properly set
(Advertisement text)
Parameter is not properly set (Dispense
limit)
Parameter is not properly set
(Denomination)
F000800
F000900
F000A00
F000B00
F000C00
Parameter is not properly set (Fast Cash)
Master Key Index invalid
Master Key empty
Host Phone Number is not inputted
Error Retry Timer is not inputted
Enter Fast Cash amount.
Check Master key index.
Enter Master key. (required)
Enter Host phone number. (required)
Enter Retry timer.
F000D00
Enter RMS password.
F000E00
F000F00
F001000
RMS Password is not inputted in RMS Enable
RMS Phone Number is not inputted in RMS
Enable
Terminal Number is not inputted
Routing ID is not inputted
F001100
F001200
F001300
F001400
F001500
Master Key Serial Number is not inputted
Non-Cash Type text is not inputted
Parameter is not properly set
NVRAM Failure
ATM Serial No. Empty
Enter Master key serial number.
Enter Non-cash type text.
Check proper parameters in setting.
Try to clear NVRAM
Enter ATM serial number. (required)
F001600
Default master password was not changed
F001F00
F002F00
F003F00
Machine serial number is not set
Host type is not set
Communication ID invalid (only triton)
F004F00
EPP(Pinpad) key mode is invalid
F005F00
Denomination is invalid
F006F00
F007F00
Failed Host Connection!
Invalid Exchange Rate
F000200
F000300
F000400
F000500
F000600
Enter surcharge owner. (required)
Enter surcharge amount. (required)
Enter Ad text refresh timer.
Enter Ad text.
Enter Dispense limit.
Enter Denomination. (required)
Enter RMS phone number.
Enter Terminal number. (required)
Enter Routing ID. (required)
1. Check serial number. 2. Set serial number.
1. Check host type. 2. Set host type.
1. Contact to technician support team .
1. Check modem cable 2. Contact to
technician support team
1. Check modem cable 2. Contact to
technician support team
1. Check Host Connection. 2. Contact to
technician support team
Download the exchange rate from RMS
F00FF00
Failed to write Journal
1.Back up journal to thumb drive 2.Clear
journal 3.Reboot ATM
FFFFFFF
NVRAM is broken
POWERAB UPS ABNORMAL
1. Reset Master Password 2. Clear NVRAM
1. Check UPS
POWERAC POWER OUT OR AC OFF
POWERBA BATTERY LOW
1. Check AC power status and environment
1. Check AC power status and environment
2. Check UPS
SDN0100
Check the cables and connections.
Service Panel (SPL) communication error
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