F740
F790
EN
INSTRUCTION MANUAL
SBS F740 / F790 ECO REFRIGERATORS
The manufacturer strives for continuous improvement.
For this reason, the text and illustrations in this manual
are subject to change without notice.
Page 1
Part number
3810190100
Revision AF
Read this manual before initial installation and operation of the refrigerator!
Dear Customer,
Your new Defy refrigerator was manufactured in a state of the art facility and has passed the
strictest quality control procedures.
Please read this manual carefully before using your product for the first time and then store it
within easy reach for future reference.
We trust you will enjoy years of trouble free use.
The user manual:
x This manual will provide you with information on how to safely operate and care for your
refrigerator in order that you gain the maximum benefit from it.
x Pay particular attention to any safety instructions.
x Please read all additional documents supplied with your product.
x Please note that this manual may be used for several similar but different models. Please
check for relevance regarding your particular model.
Explanation of symbols used in this manual
Important safety information. Warning for hazardous situations with regard to life and
property.
Caution; Warning for supply voltage.
Caution; Warning for fire hazard.
Useful information. Important information or useful hints about usage.
Unpacking: Remove all packaging.
Ensure that packing material is disposed of in a responsible manner and that any
plastic bags are cut up to prevent children playing with them and accidentally
suffocating.
If the refrigerator is damaged in any way do not use it. Report the damage to your
dealer who will take the necessary corrective action.
Page 2
Contents
1 Important safety information
Warnings
For models with water fountain
Child safety
HCA warning
4
4
4
6
6
2 Your Refrigerator
7
3 Installation
Installation location
Attaching the plastic wedges
Adjusting the feet
Power connection
Water connection
Connecting water hose to the product
Connecting to water mains
Water filter
Fixing external filter to the wall
Internal filter
Water line
Carboy line
8
8
8
9
9
9
10
10
12
12
13
13
13
Page 3
4 Preparation
Things to be done for energy saving
First use
14
14
15
5 Using the product
Indicator panel
Activating the water filter replacement
alert
Using the water dispenser
Cleaning the water tank
Dispensing Ice / water
Drip tray
Zero degree compartment
Vegetable bin
Blue light
Ionizer
Minibar
Odour filter
Icematic and ice storage container
Ice-maker
Freezing fresh food
Recommendations for storing frozen
foods
Deep freezer details
Placing food
Door open alert
Interior light
15
15
6 Maintenance and cleaning
Preventing malodour
Protecting plastic surfaces
29
29
29
7 Troubleshooting
30
8 Service centres
33
9 Warranty
34
21
24
25
26
26
27
27
27
27
27
27
27
27
28
28
28
28
29
29
1 Important safety information
Please review and observe the
following information. Failure to
do so may result in injuries or
material damage and will render
any warranty and reliability
commitments void.
Warnings
x The refrigerator must only be
used for its intended purpose,
i.e. storing of edible foodstuff.
x The refrigerator is intended to
be used in household and
similar applications such as
staff kitchen areas in shops,
offices and other working
environments; farm houses and
by clients in hotels, motels and
other residential type
environments; bed and
breakfast type environments;
catering and similar non-retail
applications.
x This appliance is not intended
for use by persons (including
children) with reduced physical,
sensory or mental capabilities,
or lack of experience and
knowledge, unless they have
been given supervision or
instruction concerning use of
the appliance by a person
responsible for their safety.
x Children should be supervised
to ensure that they do not play
with the appliance.
x In the event of a malfunction,
disconnect the refrigerator from
the power supply.
x
Vapour and vaporized cleaning
materials must never be used in
the cleaning the refrigerator.
The vapour may come into
contact with the electrical parts
and cause a short circuit or
electric shock.
x Do not allow children to hang
on the refrigerator doors as the
unit could topple forward risking
personal injury. Never use the
parts on your refrigerator, such
as the door, as a means of
support or step.
x Keep ventilation openings, in
the appliance enclosure or in
the built-in structure, clear of
obstruction.
x Do not use electrical appliances
inside the food storage
compartments of the appliance,
unless they are of the type
recommended by the
manufacturer.
x Unplug the refrigerator when
cleaning, during routine
maintenance or if it will not be
used for an extended period.
x To unplug the refrigerator,
remove the plug by pulling on
the plug and not the cable!
x Never connect your refrigerator
to electricity saving systems as
they may damage the
refrigerator.
For models with water fountain
x Water supply pressure must be
minimum 1 bar and maximum 8
bars.
x Use drinking water only.
Page 4
x
If the supply cord is damaged, it
must be replaced by the
manufacturer, its service agent
or similarly qualified persons in
order to avoid a hazard.
x Exposing the refrigerator to
rain, snow, sun and wind is an
electrical safety risk.
x Do not store medicine or
academic research samples
which require strict temperature
control in the refrigerator.
x Do not store or use flammable
gas, benzene, petrol or volatile
substances in or near the
refrigerator.
x Do not store explosive
substances such as aerosol
cans with a flammable
propellant in the refrigerator.
x Do not overload your
refrigerator with large amounts
of food. If overloaded, the food
may fall down and injure you
and damage the refrigerator
when opening the door. Never
place objects on top of the
refrigerator, they may fall and
injure you when you open or
close the refrigerator door.
x The refrigerator may move if the
adjustable legs are not properly
levelled on the floor. Levelling
the adjustable legs on the floor
helps prevent the refrigerator
from moving.
x If there is a blue light fitted on
the refrigerator, do not look at
the blue light through optics.
x
When carrying the refrigerator,
do not hold on the door handle
as the handle may break.
x When placing your refrigerator
next to another refrigerator or
freezer, the distance between
the devices must be at least 8
cm. Failure to do so may cause
adjacent walls to humidify.
x Do not put bottled or canned
liquid beverages in the freezer
compartment: they may burst.
x Do not touch frozen food with
your hands; it may stick to your
hands.
x Never pour or spray water into
or on the refrigerator and do not
store liquids, pot plants or open
containers on top of the
refrigerator as these may spill
causing electrical shorting.
x Avoid any damage to the power
cable when transporting the
refrigerator.
x Bending the cable may cause a
fire.
x Never place heavy objects on
the power cable.
x Do not touch the plug with wet
hands.
x Contact a Defy service centre
for all questions and problems
relating to the refrigerator.
x The lamp(s) used in this
appliance is not suitable for
household room illumination.
x If the product has LED type
lighting, contact the Defy
service centre for replacing or in
case of any problem.
Page 5
x
Do not plug in the refrigerator if
the wall socket is loose.
x On delivery, check to make sure
that the refrigerator is not
damaged and that all the parts
and accessories are in perfect
condition.
x Ensure that the plug remains
readily accessible. Do not use
multiple adapter plugs or an
extension cable.
x Ensure that there is sufficient
spacing between the
refrigerator and surrounding
walls.
Child safety
x If the door has a lock, keep the
key out of reach from children.
x If you are discarding an old
refrigerator with a lock or latch
fitted to the door, disable the
lock/latch, and ensure that the
refrigerator is left in a safe
condition to prevent children
from being trapped inside and
suffocating.
x Children must be supervised to
prevent them from tampering
with the refrigerator.
the cooling circuit / pipes of the
refrigerator in transportation and
in use. In case of damage do not
expose the refrigerator to fire or
potential ignition sources and
immediately ventilate the room
where the refrigerator is situated.
Ignore this warning if your
refrigerators cooling system
contains R134a.
Do not drill, cut or modify
the refrigerator. Injuries
may result if the
refrigerant circuit is
damaged. WARNING:
Do not damage the
refrigerant circuit.
Do not operate a
damaged refrigerator.
Contact the nearest Defy
service center.
The electrical safety of
the refrigerator is only
guaranteed if the earth
system of your home is
compliant to national
standards.
Repairs must be carried
out by authorised persons
only. Repairs carried out
by incompetent persons
create a user risk.
HCA Warning
Refrigerator cooling systems
containing R600a: This
refrigerator contains non CFC/
HFC natural substances in the
cooling system (Called R600a)
and in the insulation (Called
cyclopentane). These are
potentially flammable if exposed
to fire. Take care not to damage
Never plug the
refrigerator into the wall
socket during installation.
Death or serious injury
may result.
Page 6
2 Your Refrigerator
1- Freezer compartment
2- Cooler compartment
3- Fan
4- Butter-cheese compartment
5- Glass shelves
6- Cooler compartment door shelves
7- Minibar accessory
8- Water tank
9- Odour filter
10- Zero degree compartment
11- Vegetable bins
12- Adjustable feet
13- Frozen food storing compartments
14- Freezer compartment door shelves
15- Icematics
16- Ice storage box
17- Ice-maker decorative lid
*Optional
*Optional: Figures in this user guide are schematic and may not be exactly match
your product. If your product does not comprise the relevant parts, the information
pertains to other models.
Page 7
3 Installation
Installation location
Contact the Authorized Service for the
product's installation. To ready the product
for installation, see the information in the
user guide and make sure the electric and
water utilities are as required. If not, call an
electrician and plumber to arrange the
utilities as necessary.
Attaching the plastic wedges
Use the plastic wedges provided with the
product to provide sufficient space for air
circulation between the product and the wall.
1. To attach the wedges, remove the screws
on the product and use the screws provided
with the wedges.
WARNING: The manufacturer
assumes no responsibility for
any damage caused by the
work carried out by
unauthorized persons.
WARNING: The product’s
power cable must be unplugged
during installation. Failure to do
so may result in death or
serious injuries!
WARNING: If the door span is
too narrow for the product to
pass through, remove the door
and turn the product sideways;
if this does not work, contact the
authorized service.
2. Attach the 2 plastic wedges on the
ventilation cover shown as in the figure.
x Place the product on a flat surface to avoid
vibration.
x Place the product at least 30 cm away
from heaters, stoves and similar sources
of heat and at least 5 cm away from
electric ovens.
x Do not expose the product to direct
sunlight or keep in damp environments.
x The product requires adequate air
circulation to function efficiently. If the
product will be placed in an alcove,
remember to leave at least 5 cm distance
between the product and the ceiling and
the walls.
x Do not install the product in environments
with temperatures below -5°C.
Page 8
Installation
Adjusting the feet
x If the product is not in a balanced position,
Water connection
(Optional)
adjust the front adjustable feet by rotating
right or left.
WARNING: Unplug the product
and the water pump (if available)
during connection.
x The product’s water mains, filter and
carboy connections must be done by
authorized service. The product can be
connected to a carboy or directly to the
water mains, depending on the model. To
establish the connection, the water hose
must first be connected to the product.
x Check to see the following parts are
supplied with your product model:
Power connection
WARNING: Do not use
extension or multi sockets in the
power connection.
WARNING: Damaged power
cable must be replaced by
authorized service.
When placing two coolers in an
adjacent position, leave at least
4 cm distance between the two
units.
x Our firm will not assume responsibility for
1. Connector (1 piece): Used to attach the
water hose to the rear of the product.
2. Hose clip (3 pieces): Used to fix the water
hose on the wall.
3. Water hose (1 piece, 5 meters, diameter
1/4 inches): Used for the water connection.
4. Faucet adapter (1 piece): Comprises of a
porous filter, used for connection to the
cold water mains.
5. Water filter (1 piece *Optional): Used to
connect the mains water to the product.
Water filter is not required if a carboy
connection is available.
any damages due to usage without
earthing and power connection in
compliance with national regulations.
x The power cable plug must be easily
accessible after installation.
x Connect the refrigerator to an earthed
socket with 220-240V/50 Hz voltage. The
plug must comprise a 10-16A fuse.
x Do not use a multi-group plug with or
without an extension cable between the
wall socket and the refrigerator.
Page 9
Installation
Connecting water hose to the product
To connect the water hose to the product,
follow the instructions below.
1.Remove the connector on the hose nozzle
adaptor at the back of the product and run
the hose through the connector.
4.Connect the other end of the hose to the
water mains or to the water pump. See
page 11 to use a carboy.
Connecting to water mains (Optional)
To use the product by connecting to the cold
water mains, a standard 1/2” valve connector
must be installed to the cold water mains in
your home. If the connector is not available
or if you are unsure, consult a qualified
plumber.
1. Detach the connector (1) from the faucet
adaptor (2).
2.Push the water hose down tightly and
connect to the hose nozzle adaptor.
2. Connect the faucet adaptor to the water
mains valve.
3.Tighten the connector manually to fix on
the hose nozzle adaptor. You may also
tighten the connector using a pipe wrench
or pliers.
3. Attach the connector around the water
hose.
Page 10
Installation
4. Attach the connector into the faucet
adaptor and tighten by hand / tool.
5. To avoid damaging, shifting or
accidentally disconnecting the hose, use the
clips provided to fix the water hose
appropriately.
2. Connect the other end of the water hose
to the water pump by pushing the hose into
the pump’s hose inlet.
3. Place and fasten the pump hose inside
the carboy.
WARNING: After turning the tap
on, ensure there is no water leak
on either end of the water hose.
In case of leakage, turn the valve
off and tighten all connections
using a pipe wrench or pliers.
For products using water carboy
(Optional)
To use a carboy for the product’s water
connection, the water pump recommended
by the authorized service must be used.
1. Connect one end of the water hose
provided with the pump to the product and
follow the instructions.
4. Once the connection is established, plug
in and start the water pump.
Please wait 2-3 minutes after
starting the pump to achieve the
desired efficiency.
Please read the pump’s user
guide for water connection.
When using a carboy, a water
filter is not required.
Page 11
Installation
Water filter
(Optional)
The product may have an internal or external
filter, depending on the model. To attach the
water filter, follow the instructions below.
Fixing external filter on the wall (Optional)
WARNING: Do not fix the filter
on to the product
4. Attach the water hose extending from the
top of the filter to the product’s water
connection adaptor, (see page 10).
Check to see the following parts are supplied
with your product model:
1. Connector (1 piece): Used to attach the
water hose to the rear of the product.
2. Faucet adapter (1 piece): Used for
connection to the cold water mains.
3. Porous filter (1 piece)
4. Hose clip (3 pieces): Used to fix the water
hose on the wall.
5. Filter connecting apparatus (2 pieces):
Used to fix the filter on the wall.
6. Water filter (1 piece): Used to connect the
product to the water mains. A water filter is
not necessary when using carboy
connection.
After the connection is established, it should
look like the figure below.
1. Connect the faucet adaptor to the water
mains valve.
2. Determine the location to fix the external
filter. Fix the filter’s connecting apparatus
(5) on the wall.
3. Attach the filter in the upright position on
the filter connecting apparatus, as
indicated on the label. (6)
Page 12
Installation
Internal filter
The internal filter provided with the product is
not installed upon delivery; please follow the
instructions below to install the filter.
Do not use the first 10 glasses of
water after connecting the filter.
1. The “Ice Off” indicator must be active
while installing the filter. Switch the ONOFF indicator using the “Ice” button on
the screen.
Water line
2. Remove the vegetable bin (a) to access
the water filter.
Carboy line
Page 13
Installation
3. Remove the water filter by-pass cover by
pulling.
4 Preparation
Things to be done for energy saving
Connecting the product to
electronic energy-saving systems
is harmful, as it may damage the
product.
x Do not keep the refrigerator doors open for
long periods.
x Do not place hot food or beverages into
the refrigerator.
x Do not overfill the refrigerator; blocking the
4. Place the water filter cover into the
mechanism and push to lock in place.
internal air flow will reduce the cooling
capacity.
x The energy consumption value specified
for the refrigerator was measured with the
freezer compartment’s upper shelf
removed, other shelves and the lowest
drawers in place and under maximum
load. The top glass shelf can be used,
depending on the shape and size of food
to be frozen.
x Depending on the product’s features;
defrosting frozen foods in the cooler
compartment will ensure energy saving
and preserve food quality.
x Make sure the foods are not in contact
with the cooler compartment temperature
sensor indicated below.
5. Push the “Ice” button on the screen again
to cancel the “Ice Off” mode.
The water filter will clear certain
foreign particles in the water. It
will not clear microorganisms in
the water.
See page 21 for activating the
filter replacement period.
A few drops of water may flow out
after removing the cover; this is
normal.
Page 14
First Use
Before using your refrigerator, make sure the
necessary preparations are made in line with
the instructions in “Safety and environment
instructions” and “Installation” sections.
x Keep the product running with no food
inside for 6 hours and do not open the
door, unless absolutely necessary.
A sound will be heard when the
compressor is engaged. It is
normal to hear sound even when
the compressor is inactive, due to
the compressed liquids and
gasses in the cooling system.
It is normal for the front edges of
the refrigerator to be warm.
These areas are designed to
warm up in order to prevent
condensation.
5 Using the product
Indicator panel
Indicator panels may vary depending on the model of your product.
Audial and visual functions of the indicator panel will assist in using the refrigerator.
1. Cooler compartment indicator
2. Error status indicator
3. Temperature indicator
4. Vacation function button
5. Temperature adjustment button
6. Compartment selection button
7. Cooler compartment indicator
8. Economy mode indicator
9. Vacation function indicator
*optional
* Optional: Figures represented in this instruction manual are schematic and may
not correspond exactly with your refrigerator. If the parts are not included in the
refrigerator you have purchased, they may be model specific and therefore only
valid for some models.
Page 15
Using the product
1. Cooler compartment indicator
The cooler compartment light will turn on
when adjusting the cooler compartment
temperature.
2. Error status indicator
This sensor will activate if the refrigerator is
not cooling adequately or in case of sensor
fault. When this indicator is active, the
freezer compartment temperature indicator
will display "E" and the cooler compartment
temperature indicator will display "1, 2, 3..."
etc. numbers. The numbers on the indicator
serve to inform the service personnel about
the fault.
3. Temperature indicator
Indicates the temperature of the freezer and
cooler compartments.
4.Vacation function button
To activate this function, press and hold the
Vacation button for 3 seconds. When the
Vacation function is active, the cooler
compartment temperature indicator displays
the inscription "- -" and no cooling process
will be active in the cooling compartment.
This function is not suitable to keep food in
the cooler compartment. Other
compartments will remain cooled with the
respective temperature set for each
compartment.
Push the Vacation button (
) again to
cancel this function.
5. Temperature adjustment button
Respective compartment's
temperature
varies in -24°C..... -18°C and 8°C...1°C
ranges.
6. Compartment selection button
Use the refrigerator compartment selection
button to toggle between the cooler and
freezer compartments.
7. Cooler compartment indicator
The freezer compartment light will turn on
when adjusting the cooler compartment
temperature.
8. Economy mode indicator
Indicates the refrigerator is running on
energy- saving mode. This indicator will be
active when the temperature in the freezer
compartment is set to -18°C.
9.Vacation function indicator
Indicates the vacation function is active.
Page 16
Using the product
Indicator panel
Indicator panels may vary depending on the model of your product. Audial and visual functions
of the indicator panel help assist in using the refrigerator.
1. Economic use
2- High temperature / fault alert
3. Energy saving function (display off)
4- Rapid cooling
5- Vacation function
6- Cooler compartment temperature setting
7. Energy saving (display off) /Alarm off warning
8- Keypad lock
9- Eco-fuzzy
10- Freezer compartment temperature setting
11- Rapid freezing
* Optional: Figures represented in this instruction manual are schematic and may
not correspond exactly with your refrigerator. If the parts are not included in the
refrigerator you have purchased, they may be model specific and therefore only
valid for some models.
Page 17
Using the product
1. Economic use
This sign will light up when the freezer
compartment is set to -18°C', the most
economical setting. (
) Economic use
indicator will turn off when rapid cooling or
rapid freezing function is selected.
2. Power failure/High temperature / error
warning indicator
This indicator (
) will light up in case of
temperature faults or fault alerts. If you see
this indicator is lit up, please see the
troubleshooting section in this guide.
This indicator illuminates during power
failure, high temperature failures and error
warnings. During sustained power failures,
the highest temperature that the freezer
compartment reaches will flash on the digital
display. After checking the food located in
the freezer compartment press the alarm off
button to clear the warning.
Please refer to the troubleshooting section
on your manual if you observe that this
indicator is illuminated.
3. Energy saving function (display off)
If the product doors are kept closed for a
long time the energy saving function is
automatically activated and the energy
saving symbol is illuminated. When energy
saving function is activated, all symbols on
the display other than the energy saving
symbol will turn off. When the Energy Saving
function is activated, if any button is pressed
or the door is opened, the energy saving
function will be cancelled and the symbols
on display will return to normal.
The energy saving function is activated from
the factory and cannot be cancelled.
4. Rapid cooling
When the rapid cooling function is turned on,
the rapid cool indicator will light up (
) and
the cooler compartment temperature
indicator will display the value 1. Push the
Rapid cool button again to cancel this
function. The Rapid cool indicator will turn off
and return to normal setting. The rapid
cooling function will be automatically
cancelled after 1 hour, unless cancelled by
the user. To cool a large amount of fresh
food, press the rapid cool button before
placing the food in the cooler compartment.
5. Vacation function
To activate the Vacation function, press the
quick fridge button for 3 seconds; this will
activate the vacation mode indicator
.
When the Vacation function is active, the
cooler compartment temperature indicator
displays the inscription "- -" and no cooling
process will be active in the cooling
compartment. This function is not suitable to
keep food in the cooler compartment. Other
compartments will remain cooled with the
respective temperature set for each
compartment. Push the vacation function
button again to cancel this function.
6. Cooler compartment temperature
setting
After pressing the button number (5), the
cooler compartment temperature can be set
to 8,7,6,5,4,3,2 and 1 respectively.( )
7. 1 Energy saving (display off)
Pressing this button (
) will light up the
energy-saving sign (
) and the Energysaving function will activate. Activating the
energy-saving function will turn off all other
signs on the display. When the energysaving function is active, pressing any button
or opening the door will deactivate the
energy-saving function and the display
signals will return to normal. Pressing this
button (
) again will turn off the energysaving sign and deactivate the energysaving function.
7.2 Alarm off warning
In case of power failure/high temperature
alarm. After checking the food located in the
freezer compartment press the alarm off
button to clear the warning.
8. Keypad lock
Press the display off button, simultaneously
for 3 seconds. The keypad lock sign will light
up and the keypad lock will be activated; the
buttons will be inactive when the Keypad
lock is activated. Press the Display off button
again simultaneously for 3 seconds. The
keypad lock sign will turn off and the keypad
lock mode will be disengaged. Press the
Display off button to prevent changing the
refrigerator’s temperature settings.
Page 18
Using the product
9. Eco-fuzzy
To activate the eco-fuzzy function, press and
hold the eco-fuzzy button for 1 second.
When this function is active, the freezer will
switch to the economic mode after at least 6
hours and the economic use indicator will
light up. To deactivate the ( ) eco-fuzzy
function, press and hold the eco-fuzzy
function button for 3 seconds.
The indicator will light up after 6 hours when
the eco-fuzzy function is active.
10. Freezer compartment temperature
setting
The temperature in the freezer compartment
is adjustable. Pressing the button will enable
the freezer compartment temperature to be
set at -18,-19, -20, -21, -22, -23 and -24.
11. Rapid freezing
For rapid freezing, press the button; this will
activate the rapid freezing indicator (
).
When the rapid freezing function is turned
on, the rapid freeze indicator will light up and
the freezer compartment temperature
indicator will display the value -27. Press the
Rapid freeze button (
) again to cancel
this function. The Rapid freeze indicator will
turn off and return to normal setting. The
rapid freezing function will be automatically
cancelled after 24 hours, unless cancelled by
the user. To freeze a large amount of fresh
food, press the rapid freeze button before
placing the food in the freezer compartment.
1. Freezer compartment temperature setting
2. Economy mode
3. Energy saving function (display off)
4. Power failure/High temperature / error warning indicator
5. Cooler compartment temperature setting
6. Rapid cooling
7. Vacation function
8. Keypad lock / filter replacing alert cancellation
9. Water, fragmented ice, ice cubes selection
10. Ice making on/off
11. Alarm off warning
12. Autoeco
13. Rapid freezing
Page 19
* Optional: Figures
represented in this
instruction manual
are schematic and
may not correspond
exactly with your
refrigerator. If the
parts are not included
in the refrigerator you
have purchased, they
may be model
specific and therefore
only valid for some
models.
Using the product
1. Freezer compartment temperature
setting
Pressing the button (
) number (1) will
enable the freezer compartment temperature
to be set at -18,-19,-20,-21 ,-22,-23,-24,-18...
2. Economy mode
Indicates the refrigerator is running on
energy-saving mode. This indicator will be
active when the freezer compartment
temperature is set at -18 or the energysaving cooling is engaged in the eco-extra
function. (
)
3.Energy saving function (display off)
If the product doors are kept closed for a
long time the energy saving function is
automatically activated and the energy
saving symbol is illuminated. When the
energy saving function is activated, all
symbols on the display other than the energy
saving symbol will turn off. When the energy
Saving function is activated, if any button is
pressed or the door is opened, the energy
saving function will be cancelled and the
symbols on the display will return to normal.
Energy saving function is activated from the
factory and cannot be cancelled.
4. Power failure/High temperature / error
warning indicator
This indicator (
) will light up in case of
temperature faults or fault alerts. If you see
this indicator is lit up, please see the
troubleshooting section in this guide.
This indicator illuminates during a power
failure, high temperature failures and error
warnings. During sustained power failures,
the highest temperature that the freezer
compartment reaches will flash on the digital
display. After checking the food located in
the freezer compartment press the alarm off
button to clear the warning.
Please refer to the troubleshooting section in
your manual if you observe that this indicator
is illuminated.
5. Cooler compartment temperature
setting
After pressing the button (
) number (4),
the cooler compartment temperature can be
set to 8,7,6,5,4,3,2.. respectively.
6. Rapid cooling
For rapid cooling , press the button number
(5); this will activate the rapid cooling
indicator (
).
Press this button again to deactivate this
function.
Use this function when placing fresh foods
into the cooler compartment or to rapidly
cool food items. When this function is
activated, the refrigerator will be engaged for
1 hour.
7. Vacation function
When the Vacation function
is active,
the cooler compartment temperature
indicator displays the inscription "- -" and no
cooling process will be active in the cooling
compartment. This function is not suitable to
keep food in the cooler compartment. Other
compartments will remain cooled with the
respective temperature set for each
compartment.
Press the vacation function button again to
cancel this function.
.
8. Keypad lock / Keypad lock / filter
replacing alert cancellation
Press keypad lock button
to activate the
keypad lock. You may also use this function
to prevent changing the refrigerator's
temperature settings. The refrigerator's filter
must be replaced every 6 months. If you
follow the instructions on page 12, the
refrigerator will automatically calculate the
remaining period and the filter replacing alert
indicator
will light up when the filter
expires.
Press and hold the button
for 3 seconds
to turn off the filter alert light.
9. Water, fragmented ice, ice cubes
selection
Navigate the water
, ice cube
and
fragmented ice
selections using the
button. The active indicator will remain lit.
Page 20
Using the product
10. Ice making on/off
Press the button
to cancel
or
activate
ice-making.
11.1 Display on/off
Press the button
to cancel (XX) or
activate
display on/off.
11.2 Alarm off warning
In case of power failure/high temperature
alarm, after checking the food located in the
freezer compartment press the alarm off
button to clear the warning.
12. Autoeco
Press the auto eco button
, number, for
3 seconds to activate this function. If the
door remains closed for a long time when
this function is activated, the cooler section
will switch to economic mode. Press the
button again to deactivate this function.
The indicator will light up after 6 hours when
the auto eco function is active.
13. Rapid freezing
Press the button (
) for rapid freezing.
Press the button again to deactivate the
function.
Activating the water filter replacement
alert
(For products connected to water mains
and comprising filter)
The water filter replacement alert is adjusted
as described below.
1. Press the A (Keypad lock) button while the
refrigerator is operational.
2. Then press the following buttons
respectively.
1. Vacation button.
2. Cooler temperature adjustment button.
3. Rapid cool adjustment button.
4. Freezer temperature adjustment button.
If the buttons are not pressed in the
respective order, the button I indicator will
turn off, a short audible alert will be heard
and the Filter Replacement Alert indicator
will light up.
The filter service life automatic calculation
function is inactive by default. This function
must be activated for products comprising a
filter. Your refrigerator will automatically
indicate the filter replacement period after 6
months. Repeating this process when the
filter service life automatic calculation is
active will cancel this function.
Page 21
Using the product
*Optional: The figures in this user guide are intended as drafts and may not
perfectly match your product. If your product does not comprise the relevant parts,
the information pertains to other models.
Page 22
Using the product
1- Power failure/High temperature / error
warning
2- Freezer compartment temperature setting
3- Quick freeze
4- Key lock
5- Vacation function
6- Quick Fridge
7- Fridge compartment temperature setting
8- Eco fuzzy
9- Alarm off warning
x High temperature alarm :RED (1 Hz flash)
x Within 1 min. after the door is opened
x
x
x
x
x
x
x
(when the door: open alarm is enabled)
RED light becomes on.
When the door is opened : WHITE
Eco Mode : GREEN
Quick Freeze : BLUE
Quick Fridge : BLUE
Vacation : YELLOW
Display Off : GREEN
After the door is closed, if one of the
WHITE / Eco Mode, Quick Freeze,
Quick Fridge, Vacation modes are
active, the colour of these modes are
displayed for 1 min. (The colour of the
mode is more dominant than that of the
display status).
1. Power failure/High temperature / error
warning
This indicator illuminates during power
failure, high temperature failures and error
warnings. During long-term power failures,
the highest temperature value that the
freezer compartment reaches will blink on
the digital display. After checking the food
located in the freezer compartment, press
the alarm off button to clear the warning.
Please refer to "solutions recommended for
troubleshooting" section in your manual if
you observe that this indicator is illuminated.
2. Freezer compartment temperature
setting
Temperature setting is made for freezer
compartment. When this button is pressed,
you can set the temperature of the freezer
compartment to -18, -19, -20, -21, -22, -23
and -24.
3. Quick freeze
Press this button for quick freeze operation,
the quick freeze indicator (
) will be
activated.
Quick freeze indicator is lit when quick
freeze function is on and fridge compartment
temperature indicator displays -27. To
cancel this function press the quick freeze
button (
) again. Quick freeze indicator
will turn off and refrigerator will reset to its
normal settings. Quick freeze function is
cancelled automatically in 24 hour if you do
not cancel it. If you want to freeze large
amounts of fresh food, press the quick
freeze button before putting the food into the
freezer compartment.
4. Key lock
Press and hold the alarm off button for 3
seconds. The key lock symbol will be on and
key lock will be activated; When the Key
Lock is on, the buttons are disabled. Press
and hold the alarm off button for 3 seconds
again. The key lock symbol will be off and
the key lock mode will be disabled.
5. Vacation function
In order to activate the vacation function,
press and hold the fuzzy button for 3
seconds; the vacation mode indicator (
)
will be activated. When the vacation function
is activated, "- -" is displayed on the fridge
compartment temperature indicator and no
active cooling operation will be performed on
the fridge compartment. It is not suitable to
keep the food in the fridge compartment in
this function. Other compartments will
continue to be cooled according to their set
temperatures.
To cancel this function, press the Vacation
function button again.
Page 23
Using the product
Using the water dispenser (for certain
models)
The first few glasses of water
taken from the dispenser will
normally be warm.
If the water dispenser is not used
for a long time, dispose of the
first few glasses of water to get
clean water.
Water tray
Please wait for approximately 12 hours for
cold water after first installation.
Use the display* to select the water option
(*Using the display to select the water option
depends on the model), press the trigger for
water flow. Remove the glass shortly after
pressing the trigger.
Any water that drips whilst using the water
dispenser accumulates in the spillage tray.
Remove the plastic strainer by pressing on
the side as shown in the figure. With a clean
and dry cloth, remove the water that has
accumulated.
Filling the water dispenser's tank
The water tank filling reservoir is located
inside the door rack. Open the reservoir
cover and fill up with pure and clean drinking
water. Close the cover.
Do not fill the water tank with fruit
juice, fizzy beverages, alcoholic
beverages or any other liquids
incompatible for use in the water
dispenser. Using such liquids will
cause malfunction and
irreparable damage to the water
dispenser. Using the dispenser
in this way is not covered by the
warranty. Certain chemicals and
additives in the beverages /
liquids may cause material
damage to the water tank.
The water tank and water
dispenser components cannot be
washed with dishwashers.
Page 24
Using the product
Cleaning the water tank
x Remove the water filling reservoir inside
the door rack.
Make sure that the parts and seals removed
(if any) as illustrated in the exploded diagram
below, during cleaning are properly refitted
to prevent any water leakage.
x Remove the water dispenser shelf by
holding from both sides.
x Grab the water dispenser reservoir on
both sides & remove it at an angle of 45°.
x Clean the reservoir by removing its lid.
When fastening the nozzle,
please ensure that the nozzle
tabs are horizontally aligned with
the dispenser housing.
Page 25
Using the product
x The product may not discharge water
Dispensing ice / water
(Optional)
To take water ( ) / ice cube ( ) /
fragmented ice ( ), use the display to
select the respective option. Take water/ice
by pushing the trigger on the water
dispenser forward. When switching between
ice cube ( ) / fragmented ice ( ) options,
the previous ice type may be discharged a
few more times.
x
x
x
x
x
x Wait approximately 12 hours before taking
ice from the ice / water dispenser for the
first time. The dispenser may not
discharge ice if there is insufficient ice in
the ice box.
x The 30 pieces of ice cubes (3-4 Litres)
taken after first operating should not be
used.
x In case of power blackout or temporary
malfunction, the ice may partly melt and
refreeze. This will cause the ice pieces to
merge with each other. In case of
extended power blackouts or malfunction,
the ice may melt and leak out. If you
experience this problem, remove the ice in
the ice box and clean the box.
during first operation. This is caused by
the air in the system. The air in the system
must be discharged. To do this, push the
water dispenser trigger for 1-2 minutes
until the dispenser discharges water. The
initial water flow may be irregular. The
water will flow normally once the air in the
system is discharged.
The water may be cloudy during first use
of the filter; do not consume the first 10
glasses of water.
Please wait approximately12 hours for
cold water after first installation.
The product’s water system is designed for
clean water only. Do not use any other
beverages.
It is recommended to disconnect the water
supply if the product will not be used for
long periods during vacation etc.
If the water dispenser is not used for a
long time, the first 1-2 glasses of water
received may be warm.
Drip tray
(optional)
The water dripping from the water dispenser
accumulates on the drip tray; no water
drainage is available. Pull the drip tray out or
push on the edges to remove the tray. You
may then discharge the water inside the drip
tray.
WARNING: The product’s water
system should be connected to a
cold water line only. Do not
connect to a hot water line.
Page 26
Using the product
Zero degree compartment
(Optional)
x Use this compartment to keep
delicatessen at lower temperatures or
meat products for immediate consumption.
Do not place fruits and vegetables in this
compartment. You can expand the
product's internal volume by removing any
of the zero degree compartments. To
remove the compartment, simply pull forth,
lift up and pull out.
Vegetable bin
x The refrigerator's vegetable bin is
designed to keep vegetables fresh by
preserving humidity. For this purpose, the
overall cold air circulation is intensified in
the vegetable bin. Keep fruits and
vegetables in this compartment. Keep the
green-leaved vegetables and fruits
separately to prolong their life.
Blue light (Optional)
x The product's vegetable bins comprise
blue light. The vegetables in the bin will
continue to photosynthesize under the
blue light's wavelength effect and remain
live and fresh.
Ionizer (Optional)
x The ionizer system in the cooler
compartment's air duct serves to ionize the
air. The negative ion emissions will
eliminate bacteria and other odour causing
molecules in the air.
Minibar (Optional)
x The refrigerator's minibar door shelf can
be accessed without opening the door.
This will allow you to easily take frequently
consumed food and beverages from the
refrigerator. To open the minibar cover,
push with your hand and pull towards
yourself.
Odour filter (optional)
The odour filter in the cooler compartment's
air duct will prevent undesirable odour
formation.
Icematic and ice storage container
(Optional)
x Fill the icematic with water and put in
place. The ice will be ready after
approximately two hours. Do not remove
the icematic to take ice.
x Turn the buttons on the ice chambers right
hand side by 90°; the ice will fall to the ice
storage box below. You may then remove
the ice storage box and serve the ice.
The ice storage box is intended
for storing ice only. Do not fill
with water. Doing so will cause it
to break.
Ice-maker (Optional)
x The ice maker is located on the upper
section of the freezer cover.
x Hold the handles on the sides of the ice
stock reservoir and move up to remove.
x Remove the ice-maker decorative lid by
moving up.
WARNING: Do not sit, hang or
place heavy objects on the
minibar cover. This may damage
the product or cause you to be
injured.
To close this compartment, simply push
forward from the upper section of the cover.
Page 27
Using the product
Freezing fresh food
x To preserve food quality, the food items
placed in the freezer compartment must
be frozen as quickly as possible, use the
rapid freezing for this.
x Freezing food items when fresh will extend
the storage time in the freezer
compartment.
x Pack the food items in air-tight packs and
seal tightly.
x Make sure the food items are packed
before putting in the freezer. Use freezer
holders, tinfoil and damp-proof paper,
plastic bag or similar packaging materials
instead of traditional packaging paper.
x Mark each food pack by writing the date
on the package before freezing. This will
allow you to determine the freshness of
each pack every time the freezer is
opened. Keep the earlier food items in the
front to ensure they are used first.
x Frozen food items must be used
immediately after defrosting and must not
be frozen again.
x Do not freeze large quantities of food all at
once.
Recommendations for storing frozen
foods
The compartment must be set to at least 18°C.
1. Place the food items in the freezer as
quickly as possible to avoid defrosting.
Freezer Compartment
Setting
2. Before freezing, check the “Expiry Date”
on the package to make sure it has not
expired.
3. Make sure the food’s packaging is not
damaged.
Deep freezer details
As per the IEC 62552 standards, the freezer
must have the capacity to freeze 4,5 kg of
food items at -18°C or lower temperatures in
24 hours for each 100 litres of freezer
compartment volume. Food items can only
be preserved for extended periods at or
below temperatures of -18°C . You can keep
the foods fresh for months (in deep freezer
at or below temperatures of 18°C ).
Food items to be frozen must not come into
contact with the already frozen food inside
the freezer to avoid partial defrosting of the
already frozen food.
Boil the vegetables and filter the water to
extend the frozen storage time. Place the
food in air tight packages after filtering and
place in the freezer. Bananas, tomatoes,
lettuce, celery, boiled eggs, potatoes and
similar food items should not be frozen.
Freezing these food items will simply reduce
the nutritional value and food quality, as well
as possible spoiling which is harmful to
health.
Cooler Compartment
Setting
Descriptions
-18°C
4°C
This is the default, recommended
setting.
-20,-22 or -24°C
4°C
Recommended for ambient
temperatures exceeding 30°C.
Rapid Freeze
4°C
Use this to freeze food items in a short
time, the product will reset to previous
settings when the process is completed.
-18°C or colder
2°C
Use these settings if you believe the
cooler compartment is not cold enough
due to ambient temperature or
frequently opening the door.
Page 28
Using the product
6 Maintenance and Cleaning
Placing food
Freezer
compartment
shelves
Various frozen
goods including
meat, fish, ice
cream, vegetables
etc.
Cooler compartment
shelves
Food items inside
pots, capped plate
and capped cases,
eggs (in capped
case)
Cooler compartment
door shelves
Small and packed
food or beverages
Vegetable bin
Fruits and
vegetables
Fresh food
compartment
Delicatessen
(breakfast food,
meat products to be
consumed at short
notice)
Door open alert
(Optional)
An audible alert will be heard if the product's
door remains open for 1 minute. The audible
alert will stop when the door is closed or any
button on the display (if available) is
pressed.
Interior light
Interior light uses a LED type lamp. Contact
the nearest Defy call centre for any
problems with this lamp.
IMPORTANT: Check the
trouble shooting list on the
following page before
contacting a Defy service
centre . Doing so will save you
time and money. This list
includes frequent complaints
that are not related to faulty
workmanship or materials.
Certain features mentioned
herein may not apply to your
product.
Cleaning the product regularly will
prolong its service life.
WARNING: Disconnect the
power before cleaning the
refrigerator.
x Do not use sharp and abrasive tools,
x
x
x
x
soap, house cleaning materials,
detergents, gas, gasoline, varnish and
similar substances for cleaning.
Melt a teaspoonful of carbonate in the
water. Moisten a piece of cloth in the water
and wring out. Wipe the device with this
cloth and dry off thoroughly.
Take care to keep water away from the
lamp’s cover and other electrical parts.
Clean the door using a wet cloth. Remove
all items inside before detaching the door
and chassis shelves. Lift the door shelves
up to detach. Clean and dry the shelves,
then attach back in place by sliding in from
above.
Do not use chloric water or cleaning
products on the exterior surface and
chrome-coated parts of the product.
Chlorine will cause rust on such metallic
surfaces.
Preventing malodour
The product is manufactured free of any
odorous materials. However, keeping the
food in inappropriate sections and improper
cleaning of internal surfaces may lead to
malodour.
To avoid this, clean the inside with
carbonated water every 15 days.
x Keep the foods in sealed holders.
Microorganisms may spread out of
unsealed food items and cause malodour.
x Do not keep expired and spoilt foods in the
refrigerator.
Protecting plastic surfaces
Oil spilled on plastic surfaces may damage
the surface and must be cleaned
immediately with warm water.
Page 29
7 Troubleshooting
The refrigerator is not working.
x
The power plug is not fully settled. >>> Plug it in to settle completely into the socket.
x
The fuse connected to the socket powering the product or the main fuse is blown. >>>
Check the fuses.
Condensation on the side wall of the cooler compartment (MULTI ZONE, COOL,
CONTROL and FLEXI ZONE).
x
The environment is too cold. >>> Do not install the product in environments with
temperatures below -5°C.
x
The door is opened too frequently >>> Take care not to open the product’s door too
frequently.
x
The environment is too humid. >>> Do not install the product in humid environments.
x
Foods containing liquids are kept in unsealed holders. >>> Keep the foods containing
liquids in sealed holders.
x
The product’s door is left open. >>> Do not keep the product’s door open for long periods.
x
The thermostat is set to too low a temperature. >>> Set the thermostat to an appropriate
temperature.
Compressor is not working
x
In case of sudden power failure or pulling the power plug off and putting back on, the gas
pressure in the product’s cooling system is not balanced, which triggers the compressor
thermic safeguard. The product will restart after approximately 6 minutes. If the product
does not restart after this period, contact service.
x
Defrosting is active. >>> This is normal for a fully automatic defrosting product. The
defrosting is carried out periodically.
x
The product is not plugged in. >>> Make sure the power cord is plugged in.
x
The temperature setting is incorrect. >>> Select the appropriate temperature setting.
x
There is a power outage. >>> The product will continue to operate normally once the
power is restored.
The refrigerator's operating noise is increasing while in use.
x
The product’s operating performance may vary depending on the ambient temperature
variations. This is normal and not a malfunction.
The refrigerator runs too often or for too long.
x
The new product may be larger than the previous one. Larger products will run for longer
periods.
x
The room temperature may be high. >>> The product will normally run for long periods in
a higher room temperature.
x
The product may have been recently plugged in or a new food item is placed inside. >>>
The product will take longer to reach the set temperature when recently plugged in or a
new food item is placed inside. This is normal.
x
Large quantities of hot food may have been recently placed into the product. >>> Do not
place hot food into the product.
x
The doors were opened frequently or kept open for long periods. >>> The warm air
moving inside will cause the product to run longer. Do not open the doors too frequently.
x
The freezer or cooler door may be ajar. >>> Check that the doors are fully closed.
x
The product may be set to too low a temperature. >>> Set the temperature to a higher
degree and wait for the product to reach the adjusted temperature.
x
The cooler or freezer door gasket may be dirty, worn out, broken or not properly settled.
>>> Clean or replace the gasket. A damaged / torn door gasket will cause the product to
run for longer periods in order to maintain the current temperature.
Page 30
Troubleshooting
The freezer temperature is very low, but the cooler temperature is adequate.
x
The freezer compartment temperature is set to a very low degree. >>> Set the freezer
compartment temperature to a higher degree and check again.
The cooler temperature is very low, but the freezer temperature is adequate.
x
The cooler compartment temperature is set to a very low degree. >>> Set the cooler
compartment temperature to a higher degree and check again.
The food items kept in cooler compartment drawers are frozen.
x
The cooler compartment temperature is set to a very low degree. >>> Set the freezer
compartment temperature to a higher degree and check again.
The temperature in the cooler or the freezer is too high.
x
The cooler compartment temperature is set to a very high degree. >>> The cooler
compartment temperature setting influences the freezer compartment temperature.
Change the cooler or freezer compartment’s temperature and wait until the relevant
compartments reach the adjusted temperature level.
x
The doors were opened frequently or kept open for long periods. >>> Do not open the
doors too frequently.
x
The door may be ajar. >>> Fully close the door.
x
The product may have been recently plugged in or a new food item is placed inside. >>>
This is normal. The product will take longer to reach the set temperature when recently
plugged in or a new food item is placed inside.
x
Large quantities of hot food may have been recently placed into the product. >>> Do not
place hot foods into the product.
Shaking or noise.
x
The ground is not level or durable. >>> If the product is shaking when moved slowly,
adjust the feet to balance the product. Also make sure the ground is sufficiently durable to
bear the product.
x
Any items placed on the product may cause noise. >>> Remove any items placed on the
product.
The product is making noise of liquid flowing, spraying etc.
x
The product’s operating principles involve liquid and gas flow. >>> This is normal and not
a malfunction.
There is sound of wind blowing coming from the product.
x
The product uses a fan for the cooling process. This is normal and not a malfunction.
There is condensation on the product's internal walls.
x
Hot or humid weather will increase icing and condensation. This is normal and not a
malfunction.
x
The doors were opened frequently or kept open for long periods. >>> Do not open the
doors too frequently; if open, close the door.
x
The door may be ajar. >>> Fully close the door.
There is condensation on the product's exterior or between the doors.
x
The ambient weather may be humid, this is quite normal in humid weather. >>> The
condensation will dissipate when the humidity is reduced.
Page 31
Troubleshooting
The interior smells bad.
x
The product is not cleaned regularly. >>> Clean the interior regularly using a sponge,
warm water and carbonated water.
x
Certain holders and packaging materials may cause odour. >>> Use holders and
packaging materials free of odour.
x
Foods were placed in unsealed holders. >>> Keep food in sealed holders.
Microorganisms may spread out of unsealed food items and cause malodour.
x
Remove any expired or spoilt foods from the product.
The door is not closing.
x
Food packages may be blocking the door. >>> Relocate any items blocking the doors.
x
The product is not standing in the full upright position on the ground. >>> Adjust the feet
to balance the product.
x
The ground is not level or durable. >>> Make sure the ground is level and sufficiently
durable to bear the product.
The vegetable bin is jammed.
x
Food items may be in contact with the upper section of the drawer. >>> Reorganize the
food items in the drawer.
Warning: If you cannot eliminate the problem although you follow the instructions
in this section, contact the nearest Defy service centre. Never try to repair a nonfunctional refrigerator yourself.
Warning: Never dispose of the
Refrigerator in a fire.
Do not dispose of your
Refrigerator along with regular
household waste.
Contact your local authority for
disposal information and facilities
available.
Please register your product at
www.defy.co.za
DEFY APPLIANCES (PTY) LTD
P.O.BOX 12004
JACOBS
DURBAN
4026
SOUTH AFRICA
Record in the space below the listed information
for future reference.
SERIAL NUMBER……………………………..
DATE OF PURCHASE………………………..
PURCHASED FROM…………………………..
…………………………………………………...
Page 32
8 Service Centres
If you have followed the instructions and still have a problem, contact the nearest
Defy Service Centre. They will be able to advise you on any aspect of the product
or send a qualified technician to repair it.
South African Service Agents:
Sub-Saharan Africa Service Agents:
BLOEMFONTEIN
160 Long Street, Hilton, Bloemfontein 9301
Tel: 051 400 3900
Bloemfontein.Service@defy.co.za
ZAMBIA: SOUTHGATE INVESTMENTS LTD
Plot 1606, Sheki Sheki Road
P.O. Box 33681
Lusaka, 10101, Zambia
Tel: +260 0211 242332/3
Fax: +260 0211 242933
sgiservicecentre@microlink.zm
CAPE TOWN
5A Marconi Rd. Montague Gardens, 7441
Tel: 021 526 3000
CapeTown.Service@defy.co.za
DURBAN
35 Intersite Avenue, Umgeni Business Park,
Durban, 4051
Tel: 031 268 3300
Durban.Service@defy.co.za
EAST LONDON
Robbie de Lange Road, Wilsonia,
East London, 5201
Tel 043 745 1129
EastLondon.Service@defy.co.za
JOHANNESBURG
Cnr. Mimetes & Kruger Sts. Denver ext.12
Johannesburg, 2094
Tel: 011 621 0200 or 011 621 0300
Gauteng.Service@defy.co.za
POLOKWANE
87 Nelson Mandela Drive, Superbia 0699
Tel: 0152 92 1166 / 7 / 8 / 9
Polokwane.Service@defy.co.za
PORT ELIZABETH
112 Patterson Road, North End, Port Elizabeth
6001
Tel: 041 401 6400
PortElizabeth.Service@defy.co.za
PRETORIA
Block A1 Old Mutual Industrial Park,
Cnr. D.F.Malan Drive & Moot Str. Hermanstad,
0082
Tel: 012 377 8300
Pretoria.Service@defy.co.za
NAMIBIA: ATLANTIC DISTRIBUTORS (PTY)
LTD
10 Tienie Louw Street, Northern Industrial Area
P.O. Box 21158, Windhoek, Namibia
Tel: (061) 216162
Fax: (061) 216134
atlantic@mweb.com.na
ZIMBABWE: TRADECOMAFRICA
Trade Com Africa, 183 Loreley Crescent
Msasa, Harare, Zimbabwe
Tel: +263 4 486165/6
Cell: +263 772 469010
Cell: +263 772 469011
BOTSWANA: RAY MORGAN AGENCIES
RMA Service Centre, Plot 48, East Gate
Gaborone International Commerce Park
Kgale View, Gaborone
Botswana
Tel: +267 390 3996 / 390 3912
Fax: +267 318 7376
Cell: +267 7134 6539
service@rma.co.bw; raja@rma.co.bw
SWAZILAND: LYNDS DISTRIBUTORS
P.O Box 716, Mbabane, Swaziland, H100
Tel: (00268) 2515 4310/8
Fax: (00268) 2518 4318
MOZAMBIQUE: COOL WORLD. LDA
Rua da Resistencia No. 97B R/C
Cell: +258 84 44 61 234
coolworldlda@hotmail.com
Nosso Show Room
Av: da Industrias, Parcela No.735 * 735A
Machava, Maputo
OTHER AREAS ARE SERVICED BY OVER 200 AUTHORISED SERVICE AGENTS.
PLEASE CONSULT THE NEAREST REGIONAL DEFY SERVICE CENTRE FOR DETAILS.
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9 Warranty
This certificate is issued by DEFY APPLIANCES (PTY) LIMITED manufacturers of Defy and
Ocean products, hereinafter the Company, to the original purchaser only, of the appliance
described on the certificate and shall constitute the only warranty given in respect of this
appliance.
The Company warrants to the original purchaser that for a period of TWO YEARS from date
of purchase the appliance is free from defect under normal domestic use, both in
workmanship and material, subject to the following conditions.
1. Repair or replacement of any part of this appliance, found by the Company to be defective,
shall be at the election of the Company. The Company reserves the right to effect such
service through any of its Service Divisions or Authorised Service Dealers. The cost of such
service shall be borne by the Company in full, provided that the appliance is located no
further than 50km from a Company Service Centre or an Authorised Service Dealer.
Where the appliance is located beyond the 50km radius, the purchaser shall be liable for
the standard travelling charges, as determined by the Company.
2. Vitreous enamelware, fuses and lamps are specifically excluded from these warranties. It
is an express condition of these warranties that the purchaser takes due care and attention
in the use and maintenance of the appliance. Abuse, misuse in conflict with operating
instructions, connection to incorrect voltages and subjection to commercial use shall
release the Company from its obligations.
3. This warranty shall become void and cease to operate if the appliance is dismantled by, or
any repairs to the appliance are effected by any persons not duly authorised by the
Company, or if substitute parts not approved by the Company are used in the appliance, or
if the serial number of the appliance is removed.
4. The Company shall not be responsible for damages resulting from fire, flood, civil
disturbances or any Act of God. The Company shall not, in terms of these warranties be
responsible nor held liable for any consequential loss or damage of any kind caused by or
due to the failure or malfunction of the appliance.
5. The Company shall not be responsible for transportation or other costs other than those
incurred within the provisions of Point 1 of this Certificate.
6. For warranties in the Republic of South Africa and Sub-Saharan Africa, please
contact your nearest Defy office. Please refer to the previous page for respective
South African service agents and Sub-Saharan Africa service agents.
7. Where service is requested under warranty and no fault or defect can be found by the
Company, all costs incurred will be for the purchaser's account.
8. This Certificate as well as your invoice will serve as proof of purchase. For the purpose of
warranty, it will be essential to produce this Certificate and invoice. Failure to do so, will
render the purchaser liable for service costs.
KEEP THIS CERTIFICATE AND SALES INVOICE AS PROOF OF
PURCHASE FOR WARRANTY PURPOSES.
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