SMT-i6010/6011
User Guide
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COPYRIGHT
This guide is proprietary to SAMSUNG Electronics Co., Ltd. and is
protected by copyright.
No information contained herein may be copied, translated, transcribed or
duplicated for any commercial purposes or disclosed to the third party in
any form without the prior written
consent of SAMSUNG Electronics Co., Ltd.
TRADEMARKS
Product names mentioned in this manual may be trademarks and/or registered
trademarks of their respective companies.
This guide may be changed for product improvement, standardization or other
technical reasons
without prior notice.
For further information on the updated guide or the contents contained in the
guide,
please contact your Authorized Samsung Reseller.
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SAFETY CONCERNS
The purpose of the Safety Concerns section is to ensure the safety of users and
prevent property damage. Please read this document carefully for proper use.
Conventions
Warning
Provides information or instructions that you should follow in order to avoid
personal injury or fatality.
Caution
Provides information or instructions that you should follow in order to avoid a
service failure or damage to your phone.
Note
Indicates additional information for referrence.
Checks
Provides the operator with checkpoints for stable system operation.
Symbols
Caution
Indication of a general caution
Restriction
Indication for prohibiting an action for a product
Instruction
Indication for commanding a specifically required action
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Warning
WARNING
Power
Do not use damaged power cord or
loose outlets.
For the power connection port of
the phone, use the provided
optional power adapter. Use of a
power adapter that does not meet
the specifications may cause the
product to become damaged, to
overheat, or to explode.
Do not pull or bend the cord by
force, and do not touch the power
plug with wet hand.
If there is dirt or moisture on the pin
contact surface of a power plug,
pull out the plug and wipe it away
with a cloth. If dirt or moisture
remains on the product even after
wiping, contact the service center.
When the phone is out of use for a
long time, leave the plug pulled out
of the outlet.
If an abnormal sound, smell or
smoke is emitted from the phone,
pull out the power plug
immediately, and then contact the
service center.
Installation/Maintenance
Do not place the phone in a
location with a lot of dust, in a
location that is subject to severe
changes in temperature, or near a
heating device (cigarette heat,
heater, etc.)
Do not place objects containing
water such as vases, flowerpots,
cups, cosmetics, or medicines near
your phone. Humidity or liquid may
damage the parts and circuits of
this product.
Do not use or store flammable
spray or materials near the phone.
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Caution
CAUTION
Power
Do not power off the phone while upgrading a program.
General
The LAN cable to the network
should be connected to the LAN
port of a phone, NOT to the PC
connection port.
Safety is not guaranteed if
expendable items or additional
goods are used unauthorized by
Samsung.
Do not place a heavy object on top
of the phone.
Do not attempt to disassemble, fix,
or rebuild the phone yourself.
Do not drop the product or apply
impact on the product. It may
damage product screen or exterior
and its internal parts.
Use a soft and dry cloth when
cleaning the phone. Do not spray
water directly onto the product; and
do not use chemicals such as wax,
benzene, alcohol, thinner, mosquito
killer, perfume spray, lubricant,
detergent, etc.
Do not install the phone under
direct sunlight.
Listening with a headset or
earphone at high volume may
damage your hearing.
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TABLE OF CONTENTS
SAFETY CONCERNS
1
Conventions .............................................................................. 1
Symbols .................................................................................... 1
Warning ..................................................................................... 2
Caution ...................................................................................... 3
BEFORE USE
9
Checking Parts in the Package ............................................... 9
Phone Installation ................................................................... 10
Connection to Back Ports ............................................................10
Assembling the Cradle for Desk..................................................12
Assembling the Wall-Mount Bracket (option)..............................13
THINGS YOU SHOULD KNOW
16
Key Functions ......................................................................... 16
Part Names and Functions .................................................... 18
Front Configuration ......................................................................18
Name and Function .....................................................................19
Phone Information Display .................................................... 21
Phone Status Indicator.................................................................21
LED Indicator ...............................................................................21
Phone Status Icons ......................................................................22
Supplementary Functions Menu ........................................... 23
Usage of Supplementary Functions Menu .................................23
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Text Input Method ................................................................... 24
BASIC FUNCTIONS
25
Easy Installation...................................................................... 25
Dialing ..................................................................................... 28
Dialing an Extension Number......................................................28
Dialing a Outbound Call...............................................................29
Dialing via Speaker Phone ..........................................................30
Dialing the Last Call Number.......................................................30
Answering Incoming Calls ..................................................... 31
Receiving a Call via the Handset ................................................31
Receiving a Call via Speaker Phone ...........................................31
Functions Available during Call ............................................. 32
Call Park .......................................................................................32
Mute .............................................................................................32
Call Transfer .................................................................................33
Conference Function ...................................................................34
Details (Premium CID).................................................................34
Call Move .....................................................................................35
Volume Control ....................................................................... 36
Volume Control of a Handset ......................................................36
Volume Control of a Speaker.......................................................36
Volume Control of Ringing Sound ...............................................37
HOW TO USE MENUS
38
Menu Structure ....................................................................... 38
Contacts .................................................................................. 40
History ..................................................................................... 44
Message ................................................................................. 45
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Notice & News ........................................................................ 49
Notice ...........................................................................................49
News ............................................................................................49
Language ................................................................................ 50
Call Service ............................................................................. 51
System Service ............................................................................51
Call forward/DND .........................................................................51
AOM ........................................................................................ 52
Settings ................................................................................... 53
Sound ...........................................................................................53
Screen ..........................................................................................54
Line Display Name.......................................................................54
Security ........................................................................................55
Bluetooth & Headset ....................................................................55
User Data Initialization .................................................................59
Setting Wi-Fi 5G Only ..................................................................59
Phone Information .................................................................. 60
Version Information ......................................................................60
Network information .....................................................................60
Deskphone Manager Connection Information ............................60
INTEROPERATION SERVICE
61
Smart Phone Interoperation (SDM) ...................................... 61
System Configuration Diagram ...................................................61
Key Functions ..............................................................................62
Registration Methods ...................................................................62
Deregistration ...............................................................................67
Dashboard....................................................................................68
Contacts .......................................................................................69
Call Log ........................................................................................79
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Program Key ................................................................................81
Settings ........................................................................................84
SUBSCRIBER SERVICE
88
Call related service ................................................................. 89
Call Forward .................................................................................89
Call Park .......................................................................................91
Auto Answer .................................................................................92
Call Pickup ...................................................................................92
Outbound Call Lock .....................................................................93
Call Transfer .................................................................................93
Call Waiting ..................................................................................94
Callback........................................................................................94
DND..............................................................................................95
Auto Retry ....................................................................................96
Last Call Redial ............................................................................96
Barge In ........................................................................................97
No Ring ........................................................................................97
Multi-Ring .....................................................................................98
Mobile Extension (MOBEX) ........................................................99
Intercom .......................................................................................99
Malicious Call Tracking ................................................................99
Extension Announcement..........................................................100
CLI Control .................................................................................100
Conference Features ...........................................................101
Voice Mail Interoperation .....................................................102
Answering Machine Emulation (AME) ......................................102
Call Recording ...........................................................................103
Deflect to Voicemail ...................................................................103
Transfer to Voicemail .................................................................103
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Other .....................................................................................104
Function Allocation Initialization.................................................104
Changing Password ..................................................................104
Hot Desking................................................................................104
Extension Group Login/Logout..................................................104
Absence .....................................................................................105
Account Code ............................................................................105
Wake-Up Call .............................................................................105
Language Selection ...................................................................105
TROUBLESHOOTING
106
ANNEX
108
Product Specifications ..........................................................108
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BEFORE USE
Checking Parts in the Package
Phone Body
Handset
Phone Cradle
Quick Guide
LAN Cable
Power Adaptor
(option)
Wall-Mount Bracket (option)
- If any components are damaged or missing, contact the dealer.
- The Power Adaptor and Wall-Mount Bracket are options. If necessary, contact
the dealer.
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Phone Installation
Connection to Back Ports
⑤
④
⑥
③
②
①
1
If a headset is used, connect it to the headset port.
2
Connect a handset to the handset port of the phone.
3
Connect one end of the PC connection LAN cable, which was provided
with the phone, to the PC connection port of the phone.
Connect the other end to the PC network port.
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4
Connect the LAN cable connected to the network to the LAN
connection port of the phone.
- When power is supplied from the LAN port (PoE), the phone is booted upon LAN
connection.
5
If PoE is not supported, connect the power adapter to the power
connection port. When the plug of the connected power adapter is
plugged into the outlet, the phone is booted up. (The power adapter is
purchased separately.)
- When connecting the power cable, make it go through the center hole of phone
cradle.
6
If a USB is used, connect a USB to the USB connection port.
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Assembling the Cradle for Desk
The installation angle of a phone can be changed depending on the assembly
direction of the cradle.
②
①
②
①
1
Fix one latch of the cradle to the top or bottom groove of the phone.
2
Push the remaining latch into the remaining groove on the opposite side.
3
Place the phone on the installation location and check whether it shakes.
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Assembling the Wall-Mount Bracket (option)
Assemble the wall-mount bracket where you want to use the phone.
The wall-mount bracket is an optional item. If necessary, please contact your dealer.
1
Place the wall mount bracket installed
on the wall, and mark two screw holes
and drill it.
- Use one of two bottom holes.
2
Insert the 2 plastic anchors in a hole in
the wall with mallet, and fix with
enclosed screws.
3
Handset bracket and wall mount bracket are fixed to the body as shown
below for the order.
①
②
③
④
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4
Insert the wall-mount bracket as shown
in the figure.
①
②
5
Extract hanger part which placing the handset in the body with a flat-blade
screw driver and re-insert it a 180 degree turn.
- This prevents the handset falling.
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6
Attach to match wall mount bracket hole and screws, and pull down to
make sure firmly fixed.
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THINGS YOU SHOULD
KNOW
Key Functions
IP Network
The SMT-i6010/6011 phone enables voice telecommunication
through an already-installed data network, without requiring the
installation of an additional telephone line. Therefore, it does not
require the additional expense of maintaining telephone numbers,
and can save on telephone costs for the businesses, and people,
that use international phone calls frequently.
Bluetooth Headset
A user can talk to a counterpart by connecting a wireless Bluetooth
headset to the phone.
Bluetooth Smart Phone Mode
Connect the phone and a smartphone via Bluetooth, then you can
use the phone to take the call received to the smartphone and you
can also use the call move function.
Call Park
If you must interrupt a call, you can put the call on hold or transfer it
to another person using the Call Park or Call transferring function.
Conference
During a call, you can have a conference call with others by pressing
the [Conference] button.
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Call Forward
A call can be forwarded to another number when the call cannot be
received.
DND
If this function is selected, the phone does not ring even when a call
is placed to the phone.
USB Charging
With a phone to which a power adaptor is connected, you can use
the USB charging function. (When PoE is connected, the USB
charging function is not available during call.)
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Part Names and Functions
Front Configuration
Phone Status
indicator
LCD screen
Program key
button
Soft button
Handset
Direction Key
OK button
Menu button
Back button
Move button
Contacts button
Transfer button
Message button
Hold button
Conference button
Redial button
Dial button
Headset button
Mute button
Speaker button
Volume button
The color or image of the product in this manual may be different from the actual
ones.
Handset placing part contains magnetic material to hold handset, so do not leave
things whichshould not receive the influence of the magnetic material.
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Name and Function
Button
Function
Phone Status
Indicator
A LED shows the phone status (busy, ringing, receiving an
internal message, etc.).
Soft button
This button is used to select desired function from the menus
displayed on the LCD screen.
Direction key
This button is used to edit the contents on the screen or move
between menu items.
OK button
This button is used to select/save an item where a cursor is
located in the menu status or to check the caller information
from an outbound line while receiving an incoming call.
Back button
This button moves to a previous item.
Menu button
This button displays menu items.
Headset button
This button is used to talk using a headset
Volume button
This button is used to control the volume of the handset,
speaker, key tone, etc.
Mute button
This button silences the voice of the user to the called party.
Speaker button
This button is used to converse via a speaker phone instead of
a handset.
Dial button
This button is used to enter numbers and characters.
Program key button
You can assign a frequently used function to each button.
When you press a specified button, the assigned function is
executed. For details about how to set this function, contact
the administrator.
Conference button
This button is used to make a conference call by calling other
subscribers during call.
Message button
This button displays the message menu.
Contacts button
This button displays the contact menu.
Hold button
This button is used to hold a call temporary without hanging up.
Transfer button
This button is used to transfer a call to someone else.
Move button
If a UE is connected to a smartphone via FMC subscriber,
NFC or Bluetooth (smartphone mode), a call can be switched
between connected devices using the Move button.
Redial button
This button is used to call a previous number.
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Button
LCD screen
Function
The configuration of LCD screen is as follows:
- On the top of the screen, the icons representing phone
function settings are displayed.
- On the main screen, selectable menus, the call processing
status, or various messages are displayed.
- On the bottom of the screen, soft menus are displayed.
Handset transfers the caller’s voice.
Handset
Navigation button
The i6010/6011 phone has navigation buttons that allow users to use its functions
easily.
OK button
Direction key
Button
Navigation
Function
Direction
key
This button is used to edit the contents on the screen or move
between menu items.
OK
- This button is used to select or save the item where a cursor
is placed in a menu mode.
- This button is used to check the caller information received
from an outbound line during receiving.
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Phone Information Display
Phone Status Indicator
Indicator light is turned on or off depending on the phone status.
Situation
Indicator status
In a call
Red indicator light stays on.
When there is an incoming ringing
Red indicator light blinks.
When a voice message is left
Red indicator light blinks.
LED Indicator
The below button LED is turned on or off depending on status.
Button LED
LED Status
Description
Speaker
Red indicator light turns on
When a speaker phone is used.
Mute
Red indicator light turns on
When all voice sending is blocked.
Headset
Red indicator light turns on
When a call is made via a headset.
Program Key
Blinks fast in red (0.3 sec.)
When the user is receiving an
incoming call.
Blinks slowly in red (2 sec.)
When the user is on hold.
Red indicator light turns on
A user is busy or the corresponding
function is enabled
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Phone Status Icons
Icon shows the phone setting status, being displayed on the right top side.
Icon
Description
Signal intensity of wireless network
Types of headset in use (general/EHS/Bluetooth)
Bluetooth headset
Bluetooth mobile phone
Smart phone connection status
AOM connection status (Galaxy Tab 10.1)
Lock status
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Supplementary Functions Menu
Supplementary functions menu is a user convenience function available per phone
conditions.
It is provided via interworking with the system, and displayed as a menu on the right
side of a screen.
Supplementary functions menu varies depending on system version.
Usage of Supplementary Functions Menu
While pressing the [Function] soft button at the bottom of screen, press the right
selection button of the menu you want to use.
Supplementary Functions Menu of Waiting Screen
Supplementary Functions Menu of Communication Status
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Text Input Method
Using the dial buttons and navigation buttons on the phone, the user can easily enter
or modify the Korean, English, numbers, and special characters.
1
2
Whenever the user presses the dial button [*] on a text input screen, the
input mode is changed in sequence. The input mode status is displayed
as an icon in the status area of the top-right corner of the LCD.
A
English input mode-uppercase
a
English input mode-lowercase
1
Numeric input mode
$
Special character input mode
Alphabet and numbers can be input using the dial buttons.
- Inputting special characters: Press the [*] button to select the special character input
mode, and select characters using the navigation button to input or modify them.
Navigation button
Dial button
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BASIC FUNCTIONS
Easy Installation
In the phone initialization status, a user can easily register to the system.
If incorrect information is entered during easy installation, the phone may not be
properly registered or there may be a network fault. Make sure to enter the
information provided by the system administrator.
The SMT-i6010/6011 phone supports 3 types of phone registration.
Settings
General
Description
A user directly enters the system information and phone registration
information for registration.
- SIP server information
- SIP registration information
- Time server information
Server
A phone is registered by using the information from the environment
server.
PnP
A phone is automatically registered if the system supports PnP.
(Plug &
Play)
- To use the PnP function, a system administrator must configure an
environment for PnP in advance. Contact the administrator to check
whether the PnP environment is configured.
1
When the power is connected during initialization status, the [Easy
Install] soft menu is displayed at the bottom of screen. Start easy
installation by pressing the [EASY] soft button.
- In the phone initialization status, the default language is English.
2
After selecting a language to use for the
phone, press the [Next] soft button.
- When the phone is connected to the system
after easy installation, the language may be
changed depending on the administrator’s
settings.
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3
After selecting the setup method, press
the [Next] soft button. Depending on the
selected setup method, the easy
installation step is changed.
- Select one of Standard/Server/PnP.
4
When the setup method is [General]
- SIP registration server setup: Enter the SIP
server information.
- SIP registration information setup: Enter the
phone registration information.
- Time server setup: Enter the address and
update interval of time server.
When the setup method is [Server]
- An ID or password is not required for phone
registration using a MAC address.
- Contact the system administrator about
whether to use an ID or password and
regarding environment server address.
When the setup method is [PnP]
- If the setup method is PnP, the network
connection type is fixed to DHCP and network
setup step is omitted.
Press the [Next] soft button.
[Wireless] function is supported SMT-i6011 only.
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5
Enter the network information.
When the setup method is [Wired]
- Select one out of DHCP/Static/PPPoE.
- Make sure to contact the system administrator
because network connection may be failed if
incorrect information is entered.
When the setup method is [Wireless]
- When Wi-Fi is selected, nearby APs are
automatically searched.
- Wi-Fi is working properly when the AC adaptor
is connected.
- After selecting an AP to connect in the
searched list, connect to it in the STATIC or
DHCP mode.
6
Enter the VLAN information.
7
Enter the 802.1x information and press
the [Next] soft button.
- Make sure to contact the system administrator
because network connection may be failed if
incorrect information is entered.
- Make sure to contact the system administrator
because network connection may be failed if
incorrect information is entered.
8
After configuring LLDP, Complete easy
installation by pressing the [Done] soft
button, then the phone is restarted.
- To modify already entered information, select
[No] and press the [<] soft button.
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Dialing
This section describes how to make a call to an extension number or outbound
number.
An extension line is the telephone line through which a call can be placed to
another internal phone connected to the system of the office. An outbound line is
the telephone line where the user can make or receive a call to/from outside (e.g.
home), which is directly connected to the switching system of a central office.
Dialing an Extension Number
1
Pick up the handset, check whether the dial
tone is audible, and then press the extension
number.
2
When you press the extension number, you can hear a call connection
tone.
3
If the other party receives the call, begin the
conversation.
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Dialing a Outbound Call
1
Pick up the handset, and check whether the dial
tone is audible.
2
Press a key specified by the manufacturer to
make an outbound call (e.g. ‘9’)
3
When you dial a number, you can hear a call connection tone.
4
If the other party receives the call, begin the
conversation.
As the outbound call number may vary per system, contact the system
administrator.
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Dialing via Speaker Phone
1
Press the [Speaker] button without picking up a
handset.
2
Press a phone number, then you can hear a call connection tone.
3
Start the conversation when the other party answers the phone.
4
When a call ends, press the [Speaker] button
again.
- If the handset is picked during a call, the speaker is turned off, and the conversation
can be continued through the handset.
- If a handset is being used, hang up.
Dialing the Last Call Number
1
When you press the [Log] soft button at the bottom of waiting screen, the
recent call log is displayed.
2
Move to a phone number you want by using the navigation button.
And press the [Call] soft button, then a call is made to the selected
number.
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Answering Incoming Calls
This section describes how to answer a call.
Receiving a Call via the Handset
1
Pick up the handset when a phone rings.
2
Converse with the counterpart.
3
Hang up the handset when the call ends.
Receiving a Call via Speaker Phone
1
When the phone rings, press the [Speaker]
button.
2
Converse with the counterpart.
3
When a call ends, press the [Speaker] button
again.
- If the handset is picked during a call, the speaker is turned off, and the conversation
can be continued through the handset.
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Functions Available during Call
The functions below are convenient to use while making a call via an extension or
outbound line.
Call Park
A call can be held temporarily to make the caller wait, and then the conversation can
be continued when convenient.
Operation may vary depending on you system. For more information, contact you
system manger.
1
To hold the current call, press the [Hold] button
during call.
2
The ‘Hold’ message is displayed.
- If Speaker mode, waiting screen is displayed.
- The call can be resumed by pressing the [Program key]  [Resume] soft button
again.
Mute
This function is used to silence the user’s voice during a call via an extension line, but
the user can still hear the voice of the other party.
1
To block your voice during call, press the [Mute]
button.
- Now the counterpart cannot hear your voice.
- The LED of [Mute] button is turned on.
2
When you press the [Mute] button again, the
function is cleared.
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Call Transfer
A current call can be transferred to another extension or outbound line’s subscriber.
1
To transfer a call, press the [Transfer] button.
2
After hearing a dial tone, dial the phone numbers of the other conference
participants.
- If you need to transfer a call to a phone number in an outbound line, enter the
outbound call number first and then enter the phone number.
3
When a ring back tone is heard from the other
subscriber, put down the handset.
- Alternately, wait until the called party receives the call,
and then hang up the phone after telling him/her
about it.
If the subscriber who received a transferred call is busy or does not receive
the call:
To return to the original call, press the [cancel] button. Then you can retry by
press the [Transfer] button again to retry, or, return to the existing call by pressing
the [Hold] button.
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Conference Function
During a call, other subscribers of extension line can be invited to participate in a
conference call.
1
Press the [Conference] button during a call.
2
After hearing a dial tone, dial the phone numbers of the other conference
participants.
3
When a call is connected, start to talk by
pressing the [Conference] button.
- If the system does not support the conference
function, the conference call is not available.
- You can add a subscriber in the same manner during
conference call. (To know the maximum number of
conference participants, contact the system
administrator.)
If this function does not work properly, contact the system administrator.
Details (Premium CID)
Displays the counterpart’s information on the
screen during communication.
When the information is received, the
counterpart’s detail information is displayed on
the screen.
If system does not support, this function does not work. Contact you system
manager.
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Call Move
You can move a call back and forth between the IP phone and mobile phone.
When IP phone is connected with smart phone’s bluetooth headset, a call can be
transferred from IP phone to smart phone using system function and bluetooth
function.
1
Go to [Menu]  [Settings]  [Bluetooth & Headset]  After setting the
[Bluetooth Mode] to the smartphone, connect your smartphone to the IP
phone.
- For more information about how to setup, refer to the ‘Bluetooth & Headset’ part of
this manual.
2
During communication using the IP phone, if you press the [Move] button,
you can still talk through the smartphone.
- Operation may vary depending on call type.
3
During communication using the smartphone, if you press the [Headset]
button, you can still talk through the IP phone.
- Operation may vary depending on smart phone. Refer you smart phone user’s
manual.
This function is supported for 6011 model only.
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Volume Control
The user can adjust the volume of a handset, speaker and tone sound.
Volume Control of a Handset
1
The user can adjust the volume in the following
way while making a call via a handset.
2
To increase the volume of a handset, press the
(+) of the [Volume] button.
3
To decrease the volume, press the (-) of the
[Volume] button.
Volume Control of a Speaker
1
The user can adjust the volume of a speaker in the following way while
calling.
2
To increase the speaker volume, press the (+)
of the [Volume] button.
3
To decrease the speaker volume, press the (-)
of the [Volume] button.
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Volume Control of Ringing Sound
1
To increase the volume of the ringtone, press
(+) of the [Volume] button while the bell is
ringing.
2
To decrease the volume of the ringtone, press
the (-) of the [Volume] button while the bell is
ringing.
By pressing the [Volume] button in standby mode, the user can also adjust the
key tone volume.
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HOW TO USE MENUS
This section describes menu functions. Call, phone, and setup are displayed as a
menu.
Menu Structure
Clicking the [Menu] soft button when a phone is in standby mode displays menus on
a screen. The desired menu can be selected by using the navigation button or the
selection button on the right side of screen or the soft button at the bottom of screen.
Function with mark(*) may vary or does not supported depending on your system.
Menu
Sub-menus
Function
Contacts
-
This function provides save, search and registering
function of the phone address book. You can
search for a user registered in the directory server.
History
-
You can check the recent outgoing/incoming
history.
Message
-
You can write and save a message.
Notice &
News
Notice
You can check a notice.
News
You can check news.
Language
-
You can search and use the information provided
from the browser server.
Call Service
System
Service
You can set up system service.
Call Forward/
DND
You can set up the Call forward/DND function
AOM
-
You can check the registered AOM list.
Settings
Sound
You can select various bell sounds and button
sounds and adjust the sound volume.
Screen
You can change date, time, font, LCD power.
Line Display
Name
You can set up Line Display Name
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Menu
Phone
Information
Sub-menus
Function
Security
You can change the password, and lock the phone,
so that other people cannot use their phone.
Bluetooth &
Headset
You can set up a headset.
User Data Init
You can initialize the user data.
Wi-Fi 5G Only
Set.
You can enable or disable Wi-Fi 5G Only mode.
Version
Information
You can check the phone version.
Network
Information
You can check the network setting information of
the phone.
SDM
information
You can check registered external device, and
register or cancel registration.
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Contacts
[Phone Contacts]
Using the contacts, the user can easily manage phone numbers, email ID, fax
numbers, and photos, etc.
In addition, calls can easily be made using the contacts.
[Directory Service]
You can search the users registered in the directory server.
The directory service is displayed only when the system supports it.
For information on the specific server, contact the server administrator.
Viewing a Phone Number
You can view the phone number saved in the contacts.
1
Select [Menu]  [Contacts].
And select a group you want.
2
The list of saved phone numbers is
displayed.
When you select a target and press the
[OK] button, the detail information is
displayed.
- [Call]: You can make a call to the selected
phone number.
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Search Phone Number
You can search a phone number saved in the contacts by using a name or number.
1
Press the [Menu]  [Contacts] 
[Search] soft button.
2
Enter a name or phone number and press
[OK] button to display a list of the
searched phone numbers.
- You can search the number by entering just a
part of the name to search.
- After selecting a name in the search list, press
the [OK] button. Then, the detail information of
phone number is displayed.
Adding a Phone Number
The phone numbers of up to 300 people can be saved.
1
Press the [Menu]  [Contacts]  [New]
soft button.
2
Enter the name and phone number
information, etc. and press the [Save] soft
button.
- You can set up the numbers (company, mobile
phone, home, fax, others), e-mail, memo, bell
sound, buddy ID and register photos.
3
Pushing [+] button to save phone
number, Email, Memo.
- Select menu you want and press [OK].
You can save max. 10 phone number (Office,
Mobile, Home, Fax), max 3 Email, max 1
Memo.
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Editing Contacts
You can edit a phone number registered in the contacts.
1
Press the [Menu]  [Contacts]  [Search], select a phone number to
edit, [OK]  [Edit] soft button.
2
Enter the modified information and press the [Save] soft button.
Deleting Phone Number
You can delete a phone number registered in the contacts.
1
Go to [Menu]  [Contacts], Select a group, press [Option], select a
phone number to delete and press the [Del] soft button.
2
Click the [Delete] soft button to delete the phone number.
Add Group
This is the function used to add a new group.
1
Press the [Menu]  [Contacts] 
[Option]  [New] soft button.
2
Enter a new group name and press the
[Save] soft button.
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Delete Group
This is the function used to delete an existing group.
1
Go to [Menu]  [Contacts]  [Option]  select a group to delete and
press the [Del.] soft button.
2
Click the [Yes] soft button to delete the phone number.
- The members of the deleted group are moved to the unspecified group.
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History
The recently incoming/outgoing calls, incoming calls during absence are displayed.
Up to 300 records can be saved.
Select [Menu]  [History]. You can move to Total, Outgoing, Incoming, Absence
number list.
- [Save]: You can save selected number to phone book.
- [Call]: You can call the selected number.
- [Option]: You can delete history of selected number of all.
- If selected number is saved to phone book, you can view detail information by
pushing [OK] button.
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Message
You can manage voice messages by connecting to the Voicemail Box. You can also
send and receive text messages and save a created message temporarily.
Voice Message
You can save or check a voice message.
Select [Menu]  [Message]  [Voice Message], then you can go to the Voicemail
Box. Check voice messages by following instructions.
Creating a Message
This is the function used to create and save a message to send.
1
Press the [Menu]  [Message]  [Short
Message]  [New Nsg.] soft button.
2
After creating a message, specify a
recipient by pressing the [OK] button at
the right.
- [Save]: By pressing the below soft button, you
can save a created message into the temporary
box.
3
After entering a called number, press the
[Send] soft button.
Then the message is transmitted.
- [Search]: You can search a phone number in
the contacts.
- A message can be sent up to 10 people at a
time.
The calling line is subject to charge. A user can change a calling number, but the
actual line to be charged can be changed only through the calling line change.
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Received Messages
You can save and check a received message.
1
Select [Menu]  [Message]  [Short
Message]  [Inbox].
2
The list of received messages is
displayed.
- [Delete]: You can delete a selected message.
- [Delete All]: You can delete all the messages.
3
To view all message information, select
the message and then press [OK] button.
- [Reply]: You can reply to a counterpart who
sent a message.
- [Fwd]: You can forward a message to others by
pressing the below soft button.
- [Option]: You can use following function.
- [Call]: You can call the person who send the
message.
- [Save]: You can save the number who send the
message.
- [Del]: You can delete a message.
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Sent Messages
You can save and check a sent message.
1
Select [Menu]  [Message] [Short
Message]  [Outbox].
2
Lists of sent messages are displayed.
3
To view all message information, select
the message and then press [OK] button.
- [Delete]: You can delete a selected message.
- [Delete All]: You can delete all the messages.
- [Reply]: You can reply to a counterpart who
sent a message.
- [Fwd]: You can forward a message to others by
pressing the below soft button.
- [Option]: You can use following function.
- [Call]: You can call the person who send the
message.
- [Save]: You can save the number who send the
message.
- [Del]:You can delete a message.
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Storage Box
This is the function used to save a created message temporarily.
1
Select [Menu]  [Message]  [Short
Message]  [Draft Message].
2
A temporarily saved message is
displayed.
- [Delete]: You can delete a selected message.
- [Delete All]: You can delete all the messages.
3
To view all message information, select
the message and then press [OK] button.
- [Forward]: You can forward a message to
others by pressing the below soft button.
- [Delete]: You can delete a message.
Settings
You can set received message display method.
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Notice & News
Notice
You can check a notice.
1
Select [Menu]  [Notice & News]  [Notice].
2
To view the detail of notice, select a notice and then press [OK] button.
News
You can check news.
1
Select [Menu]  [Notice & News]  [News].
2
To view the detail of notice, select a notice and then press [OK] button.
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Language
Select [Menu]  [Language]. You can set language.
After rebooting, phone operates with selected language.
Supported language is vary depending on phone version or system.
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Call Service
You can set up Auto Answer, Call Waiting, absence, outbound call lock, and wake-up
call. (The function may vary depending on each system.)
System Service
1
Select [Menu]  [Call Service]  [System Service].
2
You can set auto answer, call waiting, outbound call lock, alarm ring, etc.
(Supported function may vary depending on your system).
Call forward/DND
1
Select [Menu]  [Call Service]  [Call forward/DND].
2
You can enable a Call Forward, Follow Me, Transfer to Moving Office or
DND
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AOM
1
Select [Menu]  [AOM].
You can view or set program-key and
AOM device.
2
Move with arrow key or soft button, and
push [OK] button, then detail information
will be displayed. To change function, push
[Edit] soft button.
3
Input information, and push [Save] soft
button.
- If you want to register new program key, select
mode to Enable and input informations.
- If you want to delete function of a program key,
select mode to Disable.
- If input information is not correct, you can not
register program key.
The AOM button setup function may not be available depending on system.
If this function does not work properly, contact the system administrator.
For detail information about how to use the AOM button function, refer to the SCM
operation manual.
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Settings
You can set up screen, sound, language, password and lock and retrieve the phone
information.
Sound
Volume
Select [Menu]  [Settings]  [Sound]  [Volume].
By pressing the navigation button, you can set the volume of a handset (receiver),
speaker, ringtone, key tone, headset, message alert, and alarm respectively.
Ring Tone
Select [Menu]  [Settings]  [Sound]  [Ring Tone].
You can set up a ringtone.
Key Tone
Select [Menu]  [Settings]  [Sound]  [Key Tone].
You can set up a key tone.
Message Tone
Select [Menu]  [Settings]  [Sound]  [Message Tone].
You can set up a message alert sound.
System Ring Tone
Select [Menu]  [Settings]  [Sound]  [System Ring Tone].
You can set up a system ring tone.
Bluetooth Ring
Select [Menu]  [Settings]  [Sound]  [Bluetooth Ring].
You can set Bluetooth Ring Type.
Bluetooth Ring type is supported 6011 model only.
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Screen
Date and Time
Select [Menu]  [Settings]  [Screen]  [Date and Time].
Time Zone
Select [Menu]  [Settings]  [Screen]  [Time Zone].
You can select [Auto] and [Manual]
Font
Select [Menu]  [Settings]  [Screen]  [Font].
You can select font which is displayed on screen.
LCD Power Saving
Select [Menu]  [Settings]  [Screen]  [LCD Power Saving].
Select the time when the LCD screen will be turned off.
- Always off/Off After 10 sec./Off After 20 sec./User configuration
Changing the default settings for the screen menu may affect the lifetime of the
LCD and, therefore, do not change them if possible.
Below are shown the default LCD power Saving settings.
- Screen off: User Configuration (08:00 to 18:00)
Line Display Name
Select [Menu]  [Settings]  [Screen]  [Line Display Name].
You can set Line Display Name.
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Security
The user can set a password which is then used to set the functions of the phone,
and the lock function. This prevents other people from using the phone.
- The default password is [1234].
If you forget password, contact to system manager.
Change Password
Select [Menu]  [Settings]  [Security]  [Change Password].
You can change a password.
Phone Lock
Select [Menu]  [Settings]  [Security]  [Phone].
Bluetooth & Headset
You can set up a function related to the headset and Bluetooth.
Bluetooth function is suppored 6011 model only.
Using Hardware Headset Key
This prevents accidental presses Headset Key which is placed in front side.
1
Select [Menu]  [Settings]  [Bluetooth & Headset]  [Headset
Key].
2
You can select whether to use the headset button.
- [Enable]: you can use a headset key by pressing the [Headset] button when a
screen is waiting screen.
- [Disable]: you can not use a headset key when a screen is waiting screen.
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This function is not for using a Headset but for IP phone’s Headset key.
Headset Mode
1
Select [Menu]  [Setting]  [Bluetooth & Headset]  [Headset
Mode].
2
You can adjust settings for the headset type to be used in the phone.
- [Standard] You can use general voice call headset.
- [Bluetooth] You can use Bluetooth headset.
- [EHS] You can use EHS type headset.
If you set [Bluetooth mode] as Smartphone, you can use [Headset mode] as
Standard only. And if you change setting, related setting value may be initialized.
Bluetooth Mode
SMT-i6011 Phone provides two kind of Bluetooth function.
- [Headset]: You can register and use Bluetooth headset to IP Phone.
- [Smartphone]: IP Phone works as Bluetooth Headset of smart phone.
In this case, to call with smart phone, you can use speaker or handset of IP phone.
1
Select [Menu]  [Settings]  [Bluetooth & Headset]  [Bluetooth
Mode].
2
Select Bluetooth mode.
- If you want to change [Bluetooth mode] as [smartphone], you have to change
[Headset mode] as [Standard] also.
- A Bluetooth headset is provided separately.
- The method of use and support may differ depending on the type of Bluetooth
headset. Refer to the user manual of the Bluetooth device.
- EHS Equipment supported with phone is Plantronics APU-71.
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Bluetooth Connection
[Bluetooth mode is ‘Headset’]
1
Select [Menu]  [Settings]  [Bluetooth & Headset]  [Headset] 
[Set].
2
After searching nearby Bluetooth devices,
the connection information is displayed.
3
After selecting a Bluetooth headset to connect to the phone, press the [Pair]
button. After checking it is the correct device, press the [Yes] button.
- The Bluetooth headset to connect must be in the pairing waiting mode.
4
If Bluetooth headset is connected, Bluetooth Icon (
the Title-Bar.
) will be activated at
- If you use Bluetooth headset, you have to activate headset mode (
headset key.
- The operation may differ from system.
5
) by pressing
When you press the [Disconnect] button, the device is disconnected.
When you press the [Remove] button, the device is deleted from the
search list as well as it is disconnected.
[Bluetooth mode is ‘Smart Phone’]
1
Select [Menu]  [Settings]  [Bluetooth & Headset]  [Smartphone]
 [Set].
2
To connect a smartphone to the phone,
press [Wait Pairing] and start Bluetooth
search in your smartphone.
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3
When the smartphone is connected, you
can use the call move function between
the phone and smartphone.
- In the phone waiting screen, you can see
‘Bluetooth’ information is displayed under your
phone number.
- When a call is received to the smartphone,
there is a ringtone both at the phone and
smartphone and you can select either one to
receive the call.
- While talking through the smartphone, you can
press the [Headset] button to move the call to
the phone. You can also move a call from the
phone to the smartphone by pressing the
[Move] button.
4
When you press the [Disconnect] button, the device is disconnected.
5
When you press the [Remove] button, the device is deleted from the
search list as well as it is disconnected.
Bluetooth is the name for a short-range radio networking technology that operates
at 2.4 GHz to support wireless connection of various devices within a specific
distance.
- Bluetooth may cause RF interference between low-power devices using the
same frequency band such as the devices for industrial, scientific and medical
use, microwave oven and wireless LAN units.
- Use Bluetooth devices at least 5 meters away from the wireless LAN area.
- Abnormal operation or noise may occur depending on the environment.
- If the user’s obstructs signal transmission, abnormal operation or noise may
occur.
- If a part of body contacts the radio transmission/receipt part of Bluetooth or a
mobile phone, abnormal operation or noise may occur.
- Noise may occur depending on the position of the user if the reception power is
reduced due to radio obstacles, e.g. walls and partitions.
- It may be difficult to talk due to the noise from the surroundings when the user is
in a noisy area or outdoors.
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User Data Initialization
Initialize all user setting and user data.
1
Select [Menu]  [Settings]  [User Data Init.].
2
Enter User Password.
3
Press the [OK].
Setting Wi-Fi 5G Only
If you select Wi-Fi 5G Only mode, only 5G frequency is searched.
Select [Menu]  [Settings]  [Wi-Fi 5G Only Set.]
Wi-Fi 5G function is supported in 6011 model only.
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Phone Information
Version Information
When you select [Menu]  [Phone Information]  [Version Information], the
phone model name or software version information is displayed.
- [License]: You can check the S/W license information.
Network information
When you select [Menu]  [Phone Information]  [Network Information], the IP
address, DSN information, or LAN connection status information, etc. is displayed.
Deskphone Manager Connection Information
When you select [Menu]  [Phone Information]  [SDM Information], you can
check the connection information of a mobile device.
- Display SDM (Samsung Deskphone Manager) App. Connection information.
- [Confirm]: A mobile device is disconnected.
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INTEROPERATION
SERVICE
Smart Phone Interoperation (SDM)
The Samsung Deskphone Manager (SDM) is a smartphone application that allows a
user to use the contacts, call log, or program keys and also do various settings by
interoperating with SMT-i5343. The SDM supports Samsung Galaxy S2, S3, Note1,
Note2, and Galaxy Note2 10.1’.
System Configuration Diagram
Smartphone
Pad
Dashboard
AC
Contacts
Setting
Call Log
Program Key
Settings
The SDM supports only the AOM function when it is installed on a pad.
The authentication procedure is the same both in a smartphone and pad.
Only layout is different.
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Key Functions
Menu
Description
Dashboard
You can check or change the name or status (presence) of a
currently connected user and also use contacts, call log, or AOM
menu.
Contacts
You can manage the contacts of a smartphone, WeWork, and
DeskPhone.
Call Log
You can manage the call log of a smartphone and deskphone.
Program Key
(AOM)
You can use the program key and AOM function of deskphone.
Settings
You can set up the details of SDM.
Registration Methods
SDM uses WIFI and USB to interoperate with the IP phone. After SDM installation,
you can connect to the IP phone in the following procedures. To use SDM, you have
to register your IP phone. You need only one registration and authentication for first
use, and after then it is registered automatically. But if network configuration or phone
configuration is changed, then it may be needed re-registration.
To download and install SDM, contactk system manager.
Registration Using WIFI
Authentication User ID
 Auto Login
Try a authentication with wireless network. In case of auto login, it automatically acquire and
authenticate IP phone’s network IP address, so you don’t know IP phone’s network
information.
For Auto Login
- SDM user should know a account for IP phone connection.
- Wireless Network have to support multicasting data.
If you have trouble to auto login, contact system manager.
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1
Start the app and press the Start button.
2
Enter an ID/PW and select ‘Deskphone IP
input’.
3
Enter deskphone IP information, and
enter OK button.
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4
If authentication success, Dashboard
screen will displayed.
5
If account information or IP phone
address is incorrect, registration will be
fail.
Contact to system manager.
Registration Using USB
Smart phone uses USB tethering function with IP phone by USB data cable.
In this case, IP phone and smart phone communicates 1:1 directly, so IP phone can’t
use smart phone’s data communication and wireless network.
This function is useful when used in environments without a wireless AP.
For registration using USB tethering
- Smart phone can use USB tethering.
- Smart phone don’t need WiFi connection.
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1
Activate Simple interlock mode of IP phones [Menu]  [Setting] 
[Deskphone Manager Information].
- Setting remaines in effect until it is changed by the user.
2
Start the app and press the
‘USB connection’ button.
3
Turn on USB tethering by selecting USB
tethering setting at the bottom and select
the Back button.
If USB tethering is activated, then
authentication is processed automatically.
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4
If the authentication procedure is
successful, the dashboard screen is
displayed.
5
If phone number of smart phone address
is not registered, you have to authenticate
using account information.
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Deregistration
Disconnect the smart phone connected to the deskphone.
Deregistration in Settings
1
In the dashboard screen, go to
‘Application settings’ and select the
‘Deregistration’ in the ‘Connection info
setting’.
2
When the deregistration popup is
displayed, press the ‘Yes’ button for
deregistration.
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Dashboard
This is the first screen where you can change presence status or access key
functions.
Function
Dashboard
Description
Contacts icon
Moves to the contacts screen.
Call Log icon
Move to the call log screen.
Prog Key icon
Moves to the program key screen.
Settings icon
Moves to the Settings screen.
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Contacts
Contact List
You can manage the list of contacts (smartphone, deskphone, WeWork) per device.
For copy or delete, it is changed to the selection mode.
Function
Contact
List
Description
View contacts per
device
You can see all the contacts of all, WeWork or
deskphone.
View group
You can see the group per device.
View details
You can see the detail information of a selected
contact.
Search
You can search a contact.
Add contact
You can add a contact.
Delete
You can delete a contact.
Copy to deskphone
You can save a contact to the deskphone.
Dialing
You can make a call through the deskphone or
smartphone.
Long touch action
You can edit or delete a contact.
Contacts in smart phone can’t be added/edited/deleted.
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View contact details
You can check or manage the detail information of a contact.
Function
View
contact
details
Description
Favorites
You can enable/disable favorites.
Dialing
You can make a call through the
deskphone or smartphone.
Edit
You can edit a contact.
Delete
You can delete a contact.
Group
You can manage the group of a contact.
Copy to deskphone/Copy to
smartphone
Copy a contact to the deskphone or
smartphone.
Contacts in smart phone can’t be added/edited/deleted.
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Add/Edit contact
A popup asking where you want to add a contact is displayed when you add a contact.
The fields may vary per device.
Function
Description
Add/Edit
Enter name
You can enter it briefly or in detail.
Contacts
Add Group
Select a group by going to the group list
screen.
Select type
Select a type if it exists.
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Select/Add group
When you press Add group in the Add/Edit Contacts screen, the below screen is
displayed. You can select multiple groups for the contact or create a new group.
Function
Select
Group
Description
Create group
You can create a new group.
Select Group
Select a group where a contact will
belong.
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Group List
You can see the list of groups per device. For deletion, it is changed to the selection
mode.
Function
Group List
Description
View contacts
You can see the list of contacts.
Create group
You can add a new group.
Delete
You can delete a group.
Long touch action
You can edit or delete a group name.
Contacts in smart phone can’t be added/edited/deleted.
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Group name edit
When you press group name edit after long touch in the group list, the below popup
where you can enter a group name is displayed. Enter a name and press OK.
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Add Group
After selecting a device, just as contacts, you can enter its name and select members.
Function
Add Group
Description
Enter name
Enter a group name. (If it is duplicate,
there will be a warning popup.)
Add Member
Moves to the member selection screen.
Find Contact
You can search a contact using an
entered keyword.
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Contacts in Group
When you select a group, the contacts in the group are displayed. For deletion, it is
changed to the selection mode. If you add a contact in a group, the device selection
window is not displayed. (The contact automatically belongs to the group.)
Function
Contacts in
Group
Description
Search
Search a contact in a group.
Add contact
Create a contact in a group.
Add Member
Manage a group member (add or remove).
Delete
Delete a group member.
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Add Member
You can add/remove a group member. The bar above means the selected contacts.
Function
Add
Member
Description
Select/Remove a group
member
You can add a group member or remove
an existing group member.
Find Contact
You can search a contact using an
entered keyword.
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Search/Directory Search
You can search a contact by pressing the Search button (magnifier button).
Basically, it is real time search and it supports initial sound search and phone number
search. (The WeWork contacts do not support phone number.)
You can perform directory name search or number search by entering search
keyword.
Function
Search/
Directory
Search
Description
Search
Real time search for a text entered in
the search box
Directory name search
Name based search in the directory
service
Directory number search
Number based search in the directory
service
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Call Log
Call Log
You can see the call log per device. You can classify calls per call log type and delete
selectively or all the calls. The call log of deskphone is synchronized in real time.
Function
Call Log
Description
Call log per device
View call log per device
(All, Deskphone).
View
View by classifying per call log type.
(All, Incoming, Outgoing, Missed)
View call log details
View the detail information of a call log.
Delete
Delete a call log.
Delete all
Delete all the calls.
Contacts in smart phone can’t be added/edited/deleted.
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View call log details
View the detail information of a call log. Shows all the call log of a specific number in
order and provides dialing and the contact interoperation function.
Function
View call
log details
Description
Dialing
You can make a call using the
deskphone or smartphone.
Delete
Delete a call log.
Add/Edit
Add/Edit a new contact
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Program Key
Only layout is different with a pad, but the functions are the same.
Program Key Main Screen
You can use program keys and the AOM function.
Function
Program
Key
Description
Change device
You can change a device by pressing its
name.
Change page
Using the left/right swipe at the top title
bar, you can change a page.
Add function
You can add a function.
Long touch action
You can see the details and delete the
information.
Edit/Delete
You can edit or delete a function.
Settings
Moves to the Settings screen.
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Edit/Delete function
You can edit or delete a program key. It supports multi-tasking. You must press Save
to make it applied after checking what you want to edit or delete.
Function
Edit/Delete
Function
Description
Edit
Moves to the Edit screen.
Delete
Select a function to delete.
Done
Apply the changes.
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Add/Edit Function screen
You can add or edit a function. Select a function and enter a value corresponding to
the function.
Function
Add/Edit
Function
screen
Description
Select function
Move to the function selection screen
and select a function you want.
Input
Enter a value for the function or search
the value.
Done
Apply the addition or change.
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Settings
Settings main screen
Function
Settings
Description
Contacts view setting
Setting to view the contacts of a
smartphone in IP phone.
Connection info setting
Option setting for IP phone connection
Deskphone call setting
Option setting for deskphone incoming
call
Application info
Check and upgrade application
information.
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Deskphone settings
Moves to the deskphone function setup screen (Web). There are User setting and
Admin setting.
Contacts Synchronization Setting
You can set up contacts view. If it is set to ON, you can see the contacts of
smartphone in the deskphone. Contacts of smartphone does not saved in the
deskphone.
Deskphone incoming call notification
Setting for deskphone incoming call notification. Depending on the notification
window check/uncheck, a notification bar is displayed when there is an incoming call.
You can set up screen off status, sound, or vibration, etc. Based on this setting, the
Smart CID function is working.
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SDM shortcut
If you select this when the SDM is registered to the deskphone, the SDM shortcut
notification is registered to the notification bar.
Application info
Check the application information. You can do upgrade and NFC simple setting.
Smart CID
If you enabled Incoming call notification in Settings, the Smart CID is working
whenever there is an incoming call to the deskphone. When you press the Close
button (X), it is not displayed on the screen but it still remains in the notification bar.
Therefore, you can load it anytime. You can accept or reject a call.
When you accept a call, it is connected through the Samsung Mobile VoIP app.
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Deskphone Auto Login
Log in a logout deskphone through NFC tagging.
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SUBSCRIBER
SERVICE
The subscriber service is provided based on a subscriber’s settings.
Only a subscriber with service privilege provided by the administrator can use the
service. To set up the function, press the function button in the phone or dial the
function code.
- The items of subscriber service menu may vary depending on system type or
settings.
- To use the subscriber service, the function code of each service must be
defined. And the privilege for the function must be set to the subscriber.
For more information about subscriber service privilege, contact the system
administrator.
- For the service that a user sets up in advance, he/she can set up the service in
the Personal Web Page (PWP). The PWP is a subscriber dedicated web setup
function provided by the system. For how to connect, contact the system
administrator.
- You can change the password used for the subscriber service in PWP.
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Call related service
Call Forward
When a call is received, the call is forwarded to a specific number.
Call Forward All
All the calls are forwarded to a specific number.
You can enable/disable the all forward function as follows:
- Enable: Dial ‘All Forward-Enable’ function code + Phone number used for forwarding.
- Disable: Dial ‘All Forward-Disable’ function code.
Call Forward Busy
A call is forwarded to a specific number only when you are busy.
You can enable/disable the busy forward function as follows:
- Enable: Dial ‘Busy Forward-Enable’ function code + Phone number used for forwarding.
- Disable: Dial ‘Busy Forward-Disable’ function code.
Call Forward No Answer
A call is forwarded to a specific number when you do not pick up the phone.
You can enable/disable the no answer forward function as follows:
- Enable: Dial ‘No Answer Forward-Enable’ function code + Phone number used for
forwarding.
- Disable: Dial ‘No Answer Forward-Disable’ function code.
The no answer time can be specified in PWP.
If No Answer Forward is enabled by pressing the feature code on the phone, the
default time of 15 seconds is used.
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Call Forward Unreachable
A call is forwarded to a specific number when you do not use the phone.
You can enable or disable the unreachable forward function as follows:
- Enable: Dial ‘Unreachable Forward-Enable’ function code + Phone number used for
forwarding.
- Disable: Dial ‘Unreachable Forward-Disable’ function code.
Selective Call Forward
Only specific caller numbers are forwarded.
There are two types; Selective Call Forward Allowance that forwards pre-registered
numbers and Selective Call Forward Restriction that forwards the numbers not
registered.
You can register the numbers for Selective Call Forward in PWP.
Follow Me
If you cannot receive a call because you are away from the deskphone temporarily,
you can forward a call to another phone.
You can enable/disable the follow me function as follows:
- Enable: Dial ‘Follow Me-Enable’ function code + Your password + Your phone
number from the phone where you want to receive a call.
- Disable: Dial ‘Follow Me-Disable’ function code + Your password + Your phone
number from the phone where you enable the Follow Me function.
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Call Park
You can reconnect a call that is held during call by pressing a button or function code.
Call Park (Extension)
Since an extension number is used as the hold ID, only one call can be held per
extension number.
You can hold a call to an extension number as follows:
- After pressing the [Hold] button of Supplementary Function menu during call, Dial
‘Call Park’ function code + Target extension.
- After pressing the [Hold] button of Supplementary Function menu during call, Dial
‘Call Park’ function code with the extension number.
Call Park Orbit
Because an independent number is used as a hold ID, one extension can hold
several calls. You can hold calls to a number as follows:
- After pressing the [Hold] button of Supplementary Function menu during call, Dial
‘Orbit Park’ function code + call saving number.
Parked Call Pickup
This feature allows a parked call to be reconnected on the phone for it had been
parked or on another phone.
You can reconnect a held call as follows:
- Dial ‘Parked Call Pickup’ function code + Hold ID.
Park Recall
This feature allows a parked call to be redirected to the subscriber who parked the
call if the call is not picked up after a specified period of time.
Shared Call Retrieve
This feature is used to pick up a held call from another phone.
If there is a held call, it is displayed on the right side of screen. You can use Shared
Call Retrieve as follows:
- Press the right selection button after locating the held call.
- Dial ‘Shared Call Retrieve’ function code.
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Auto Answer
If the auto answer feature is enabled, when there is an incoming call, the speaker will
be turned on and the call will be answered automatically.
You can enable/disable the auto answer function as follows:
- Enable: Dial ‘Auto Answer-Enable’ function code.
- Disable: Dial ‘Auto Answer-Disable’ function code.
Call Pickup
This feature allows a subscriber to answer another subscriber’s incoming call.
Direct Call Pickup
This feature allows a subscriber to pickup another subscriber’s incoming call by
specifying the subscriber’s number.
You can pick up another subscriber’s incoming call with ringing as follows:
- Dial ‘Direct Call Pickup’ function code + Phone number with ringing.
- Press the [Call Pickup] right selection button of Supplementary Function menu.
Group Call Pickup
You can pick up an incoming call to a selected group (instead of a subscriber
number).
You can pick up another group’s incoming call with ringing as follows:
- Dial ‘Group Call Pickup’ function code + Group number of a phone with ringing.
- Dial ‘Group Call Pickup’ function code.
- Press the [Call Pickup] right selection button of Supplementary Function menu.
If you dial the ‘Group Call Pickup’ function code without a pickup group number, it
is working as the ‘My Group Call Pickup’ function.
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Outbound Call Lock
A subscriber requests Outbound Call Lock to the subscriber’s number.
You can enable/disable the outbound call lock function as follows:
- Enable: Dial ‘Outbound Call Lock-Enable’ function code.
- Disable: Dial ‘Outbound Call Lock-Disable’ function code.
Call Transfer
The call transfer feature allows the subscriber to park the current call and transfer it to
another number. If transfer is failed, the call is reconnected to the subscriber who
attempted the transfer.
To use the call transfer function, the ‘Transfer’ service must be allowed in the
service level.
Semi-Blind Transfer
Similar to Blind Transfer, this feature allows the subscriber to park the current call and
call another number, and then transfer the call by pressing the transfer button while
the phone is ringing.
Consultative Transfer
This feature allows the subscriber to park the current call and call another number,
and then transfer the call by pressing the [Transfer] button after the call is
established.
Transfer Recall
If transfer is failed, the call is reconnected to the subscriber who attempted the
transfer.
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Call Waiting
When there is an incoming call while the subscriber is already engaged, the
subscriber is notified that a call is waiting so that the subscriber can park or end the
previous call and pickup the new call. If the call waiting feature is enabled for a phone,
the phone can accommodate as many calls as the call buttons configured.
If no call button is configured, all incoming calls while the phone is engaged are
treated as busy.
You can enable/disable the call waiting function as follows:
- Enable: Dial ‘Call Waiting-Enable’ function code.
- Disable: Dial ‘Call Waiting-Disable’ function code.
Callback
This is the function used to make a call reservation when the called party is busy or
does not answer.
When the callee becomes available, the caller’s phone will ring, and if the caller
answers the phone, the callee’s number is redialed.
You can enable/disable the callback function as follows:
- Enable: Press the [Callback] right selection button of Supplementary Function
menu when a callee is busy or does not reply.
- Disable: Dial ‘Call Back-Disable’ function code.
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DND
This is the Do Not Disturb (DND) function that rejects all the incoming calls.
When a call is made to a phone number with DND setting, the DND message is
played and the call is ended.
You can enable/disable the DND function as follows:
- Enable: Dial ‘Do Not Disturb-Enable’ function code.
- Disable: Dial ‘Do Not Disturb-Disable’ function code.
DND White List
This feature allows a call that is from a registered caller is not rejected when the call
is received to the phone with DND.
A subscriber can register the numbers to exclude in the ‘DND White List’ menu of
PWP.
DND Override
The DND setting is ignored and the call can be received. If you press [DND
Override] of Supplementary Function menu when you listen to DND message, the
callee can receive a call because of ringing. Even when the DND override feature is
used, the call may not be connected if the callee is busy or otherwise unavailable.
To use the DND override feature, both ‘Override Level’ and ‘Privacy Level’ must
be defined in Service Class. DND override is allowed only when the override level
is higher than the privacy level. The override level is applied to the subscriber
overriding DND and the privacy level is applied to the subscriber with DND.
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Auto Retry
If an outbound line callee does not reply, a call is made automatically after certain
period of time. If this function is enabled, a call is made to the last number at a fixed
interval.
You can enable/disable the auto retry function as follows:
- Enable: If it is busy or no reply after dialing to an outbound line, select [Auto Retry]
right selection button of Supplementary Function menu.
- Disable: Dial ‘Auto Retry-Disable’ function code.
Last Call Redial
This feature allows you to dial the last called/calling number.
You can use the last call redial feature as follows:
- Redial to the last calling number: Dial ‘Last Call Redial’ function code.
- Redial to the last called number: Dial ‘Last Received Call Redial’ function code.
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Barge In
This feature allows you to intrude into a subscriber’s current call for a three-way
conference call.
The call intrusion feature is also known as Call Intrusion, Barge In or Call Override.
Barge In can be with Warning or without Warning depending on whether you let them
know the call becomes three-way conference call.
Call Intrusion
When you intrude into a call and establish a three-way conference, this service
periodically plays a tone to notify the subscriber being intruded that the call has been
intruded.
You can use the call intrusion feature as follows:
- Press [Barge In] right selection button of Supplementary Function menu when the
callee is busy.
- Dial ‘Barge In’ function code + The busy subscriber’ phone number.
Call Intrusion without Tone
When a three-way conference call is established by intruding into a call, the
subscriber being intruded is not given any notification The intruding subscriber’s voice
is muted so that the call can be monitored in secret.
You can use the call intrusion without tone feature as follows:
- Press [Call Monitoring] right selection button of Supplementary Function menu
when the callee is busy.
- Dial ‘Call Monitoring’ function code + The busy subscriber’ phone number.
No Ring
The no ring feature prevents the phone from ringing when there is an incoming call.
If there is simultaneous ringing with several phones due to the function such as multi
ring, this feature is useful to make some phones not ringing.
You can enable/disable the no ring function as follows:
- Enable: Dial ‘No Ring-Enable’ function code.
- Disable: Dial ‘No Ring-Disable’ function code.
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Multi-Ring
When there is an incoming call for the subscriber, the call is directed to multiple
phones at the same time.
When the call is answered by one of the phones, the call is connected to the phone
and the rings on other phones are canceled. This service is useful for incoming calls
to ring the deskphone and the mobile phone at the same time.
When there is an incoming call, the services enabled for the master subscriber
who enabled multi-ring will be provided, but the services enabled for the multi-ring
members will not be provided except no ring.
For example, if the subscriber number 2000 is set as a multi-ring member for the
subscriber number 1000 and if there is an incoming call to the subscriber number
1000:
- The call will be forwarded if call forwarding is enabled for the subscriber number
1000, but the call will not be forwarded if call forwarding is enabled for the
subscriber number 2000.
- The call will be rejected if DND is enabled for the subscriber number 1000, but
the call will not be rejected if DND is enabled for the subscriber number 2000.
- Only the subscriber number 1000 will not ring if no ring is enabled for the
subscriber number 1000, and only the subscriber number 2000 will not ring if no
ring is enabled for the subscriber number 2000.
Multi-Ring Setting
Even if a subscriber is set as a member on a multi-ring list, the multi-ring feature must
be enabled for the subscriber in order to use the multi-ring feature.
You can enable/disable the multi-ring service as follows:
- Enable: Dial ‘Multi-Ring On’ function code.
- Disable: Dial ‘Multi-Ring Off’ function code.
Registering Multi-Ring Member
You can add or delete a multi-ring member as follows:
- Add a member: Dial ‘Add Multi-Ring Member’ function code + Phone number.
- Delete a member: Dial ‘Delete Multi-Ring Member’ function code + Phone number.
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Mobile Extension (MOBEX)
The Mobile Extension (MOBEX) function allows an external mobile phone to receive
an incoming call. It also allows a call to be transferred from the mobile phone to the
deskphone in the office.
Call Pickup on Desk Phone
This feature allows the call answered with an external mobile phone by the multi-ring
feature to be transferred to the deskphone in the office and picked up for continued
conversation.
You can transfer a call from the mobile phone to the master phone as follows:
- Dial ‘MOBEX on Desk Pick up’ function code in the multi-ring configured master
phone.
Transfer to Mobile Phone
This feature allows the subscriber to transfer a call to an external mobile phone
specified as a multi-ring member without parking the call. It works in the same way as
blind transfer.
You can transfer a call to a mobile phone as follows:
- Transfer a call by pressing [Transfer] button and a mobile phone number in the
multi-ring configured master phone.
Intercom
When a call is made between the subscribers for whom intercom is enabled, the call
is automatically answered through the speaker.
When using the manager/secretary feature, the intercom feature is used together.
Malicious Call Tracking
This feature allows you to track a caller when there is a malicious call although the
call is dropped.
You can use the malicious call tracking function as follows:
- Dial ‘Malicious Call Tracking’ function code.
- Press the [Malicious Call Trace] right selection button of Supplementary Function
menu.
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Extension Announcement
An extension number for announcement is registered in advance, and announcement
is used for conversation to the extension announcement group number. The call is
automatically answered by the phones paged so that the subscribers can listen to the
moderator’s announcement.
CLI Control
Temporary CID Restriction
This feature does not expose your number to your counterpart.
You can use the temporary CID restriction function as follows:
- Dial the Temporary CID Restriction function code + Phone number.
Distinctive Ring by CLI
This feature allows incoming calls to be distinguished by different rings depending on
the caller numbers.
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Conference Features
Conference On Answer (COA)
A call is made to an attendee and when the callee answers the call, the callee is
automatically included in the conference.
Predefined Conference
A list of conference attendees are registered in advance and the attendees are paged
using the conference group number. Those attendees answering the call are
automatically included in the conference.
Progressive Conference
The attendees’ phone numbers are entered one by one according to the interactive
voice announcement. When the call is made, those attendees answering the call are
automatically included in the conference. The conference attendees are not
registered in advance.
Meet-Me Conference
A conference room is reserved, and then the conference attendees call the
conference system to join the conference. When the conference moderator uses the
Conference Reservation menu on PWP to set the conference room number,
password, etc. and register the conference attendees, the conference attendees
receive an invitation mail.
The conference attendees can call the conference ID at the conference time as
instructed by the invitation mail to join the conference.
SMT-i6010/6011 User Guide _101
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Voice Mail Interoperation
By interoperating with the default voice mail system, this feature provides Answering
Machine Emulation (AME), call recording, call forward to voice mail during ringing,
transfer to voicemail box, etc.
Answering Machine Emulation (AME)
If the AME feature is enabled, when there is an incoming call, the call is automatically
answered by the voice mail system and the caller’s message is recorded in the
voicemail box. The voicemail system announcement and the caller’s voice message
are heard over the phone’s speaker.
AME Auto Start
If the AME feature is enabled in advance, it works as AME through the voicemail
system.
You can enable or disable the AME auto start function as follows:
- Enable: Dial ‘AME-Enable’ function code.
- Disable: Dial ‘AME-Disable’ function code.
AME Manual Start
This method allows the incoming calls to be connected to AME without configuring
the AME feature in advance.
You can enable or disable the AME manual start function as follows:
- Manual connection: Press the [AME-Enable] right selection button of
Supplementary Function menu when there is a ringing on the phone.
- Stop: Press the [AME-Disable] right selection button of Supplementary Function
menu when the AME is working.
- When Auto Answer is stopped, you can talk to the caller.
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Call Recording
This feature allows call recording into the voicemail box. When call recording is
started, ‘Recording’ is displayed on the phone screen and you can see the
Supplementary Function menu of [CANCEL], [PAUSE], and [STOP].
Auto Call Record
This feature enables an incoming call to be automatically recorded. When enabling
the auto call record feature, you can specify a type of calls to record selectively.
Manual Call Record
You can record a call by pressing the button during call.
You can use call recording as follows:
- Press [Call Recording] of Supplementary Function menu + Voicemail Box number
during call to record a call to the specified voicemail box.
- Press [call recording] of Supplementary Function menu + My Voicemail Box during
call.
‘Call Recording’ must be allowed in the service level to use the manual recording
function.
Deflect to Voicemail
When a phone is ringing, the call is forwarded to the voice mail system through No
Answer Forward. A caller can leave a voice memo after hearing no answer message.
You can forward a call to the voice mail when a phone is ringing as follows:
- Press the [Deflect to VM] right selection button of Supplementary Function menu.
Transfer to Voicemail
This feature allows the current call to be connected to a specified mailbox in the voice
mail system so that the caller can leave a message.
If the transfer to voice mail feature is used, the caller can leave a voice message
without entering a service code, mailbox number, or password.
You can leave a voice memo by transferring a call to the voicemail box as follows:
- Dial ‘Deflect to Voicemail’ function code + Voicemail Box number.
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Other
Function Allocation Initialization
The service initializes all the allocated functions to my number.
Dial ‘Function Allocation Initialization’ function code to initialize all the allocated
functions.
Changing Password
You can change a service password. Dial ‘Change Password’ function code to
change a service password.
Hot Desking
The hot desking feature allows a subscriber to log in from a phone shared by multiple
users.
You can use a phone in the logged out status to enter his/her ID and password to log
in and use the phone as your own phone until logged out.
You can log out using [Menu]  [Settings]  [Logout] menu.
You can log in again when pressing the login soft button in the waiting screen
when you are in the logout status.
Extension Group Login/Logout
When a call is received to the index number of extension group, this service makes
the call received to a subscriber in the extension group.
You can use the extension group login/logout function as follows:
- Setting only to a specific extension group: Dial ‘Extension Group Login/Logout
(Station Group-In/Station Group-Out)’ function code + Extension group number.
- Setting to all the member groups: Dial ‘Extension Group Login/Logout (Station
Group-In/Station Group-Out)’ function code.
If a member logs out of his or her hunt group, the member is excluded from the
available member list, and incoming hunt group calls are not directed to the
member.
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Absence
You can notify that you are not available using this service. If the absentee feature is
enabled, when there is an incoming call, an announcement is played to notify the
caller of the absence status and the call is terminated.
You can enable/disable the absence service as follows:
- Enable: Dial ‘Absence-Enable’ function code.
- Disable: Dial ‘Absence-Disable’ function code.
Account Code
This feature allows the subscriber to enter his/her account code in the account
information when making an outbound call. The account code entered will be saved
in the charging data record (CDR), which can be used for calculating call charges for
the subscriber.
Forced Account Code
You can make a outbound call when you enter a registered account code.
Voluntary Account Code
When an outbound call is made from a phone set with voluntary account code, you
can enter an account code as follows before making a outbound call or after holding
a call.
- Press [Account Code] of Supplementary Function menu and enter an account code.
Wake-Up Call
The subscriber’s phone rings at a wake-up time specified by the subscriber. If the
subscriber answers the call, an announcement is played to notify that it is the wakeup time.
You can enable/disable the wake-up call function as follows:
- Enable: Dial ‘Wake-Up Call-Enable’ function code + Ring time (HHMM) + Ringing
times.
- Disable: Dial ‘Wake-Up Call-Disable’ function code + Ring time (HHMM).
Language Selection
You can select a language displayed on the phone.
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TROUBLESHOOTING
The following are examples of frequently occurring problems and solutions.
Please check the list of solutions before requesting repair services from the service
center. Please call the service center if the problem is not resolved using the following
solutions.
Installation/Connection
Trouble
Solution
The phone is not reset after it is
connected to the power supply.
- Check if all of the cables are connected to the phone
correctly.
- Check if the power adapter meets the specifications.
(Please use the optional power adapter provided. If
you need to purchase a power adapter, please seek
advice from the store where you purchased the
phone.)
- Disconnect the power adapter from the phone for
about 10 seconds, and reconnect it.
The phone’s functions do not
work after the phone has been
reset.
- If the message ‘IP conflict’ appears on the screen, it
means that your IP address is already being used
(by a phone or PC). Please contact the system
administrator.
- If the message ‘ID conflict’ appears on the screen, it
means that your ID is already being used by another
phone. Please contact the system administrator.
When you pick up the phone or
press the [Speaker] button, you
cannot hear the dial tone.
- Check if the power adapter and all of the cables are
connected to the phone correctly.
- Check if all of the network environments, such as
the IP address, are set up correctly. (Please refer to
‘Menu  Settings  2. Network Information’ in this
user manual.)
- Check if the IP address that has already been set up
for the connected computer is available by using the
‘ping’ command. If the IP address is already being
used, contact the system administrator to receive an
available IP address.
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Screen
Trouble
Solution
Nothing is displayed on the LCD
screen during the call.
Check if the phone cables are properly connected to
the ports. (Please refer to the section on ‘Phone
Installation’ under ‘Preparations’ in this user manual.)
General
Trouble
Solution
The phone does not ring or the
sound is too quiet.
By pressing the [Volume] button, make the phone
bell volume larger. (Please refer to the ‘Volume
Control’ section under ‘Basic Functions’ in this user
manual.)
The sound is not clear due to
interference or crossed lines.
If you were using the speaker, try using the handset.
There are a lot of echoes
coming from the speaker.
When you broadcast, the noise from the speaker may
cause echoing.
Maintain a distance of 1 m from the phone.
Caller ID does not appear on
the LCD screen.
- Ask the service provider whether the Caller ID
service is activated.
- If the user has requested to be removed from the
Caller ID service, it will not appear on the screen.
- If the user is calling from an area where the Caller
ID service is not valid (e.g. making an international
call), Caller ID will not appear on the screen.
- If the user calls from a payphone, Caller ID will not
appear on the screen.
- If the user received invalid information from the
service provider, Caller ID will not appear on the
screen.
- If the service provider does not provide the Caller ID
service, Caller ID will not appear on the screen.
You are unable to access the
main menu from the call forward
or rejection screen.
Set the UC dial to a central position then you will be
able to access the menu.
SMT-i6010/6011 User Guide _107
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ANNEX
Product Specifications
The features and specifications of the SMT-i6010/6011 are as follows.
Item
Specifications
Model
SMT-i6010/6011
Weight (kg)
1,280 g ± 5 % (Full Set; Unit Box included),
Single Piece: 1,000 g ± 5 %
Dimensions (mm)
240 (Width) × 181 (Depth) × 164 (Height)
LCD
Mono Graphic LCD (128 × 64 Pixel)
Adaptor input power
AC 100-250 V/50-60 Hz, 1.0 A
Adaptor output power
DC 12 V; 2 A
PoE Input Power
DC 48 V; 0.3 A
PoE Device
802.3 af standard support (For CLASS 0)
Operating conditions
Temperature: 0-45°C, humidity: 10-90 %
Class B Device (Broadcasting communication device for home use)
This device obtained EMC registration mainly for home use (Class B) and may be
used in all areas.
Caution: This wireless device is subject to electromagnetic interference.
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Conformity Assessment and Product Safety Marks
■ SMT-i6010
Country
EUROPE
USA/CANAD
A
Certificate
Cert No.
CE
CB Certificate No. : NL-36551
CB
FCC/IC
UL
IC : 649E-SMTI6021
US : A3LIPNANSMTI6021
■ SMT-i6011
Country
EUROPE
USA/CANAD
A
Certificate
Cert No.
CE
CB Certificate No. : NL-36551
NB No. : 1177
CB
FCC/IC
UL
IC : 649E-SMTI6021
US : A3LIPNANSMTI6021
FCC ID : A3LSMTI6021
SMT-i6010/6011 User Guide _109
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WEEE SYMBOL INFORMATION
This marking on the product, accessories or literature
indicates that the product and its electronic accessories (e.g.
charger, headset, USB cable) should not be disposed of with
other household waste at the end of their working life. To
prevent possible harm to the environment or human health from
uncontrolled waste disposal, please separate these items from
other types of waste and recycle them responsibly to promote
the sustainable reuse of material resources.
Household users should contact either the retailer where they purchased this
product, or their local government office, for details of where and how they
can take these items for environmentally safe recycling.
Business users should contact their supplier and check the terms and
conditions of the purchase contract. This product and its electronic
accessories should not be mixed with other commercial wastes for disposal.
CALIFONIA USA ONLY
WARNING: This product contains chemicals known to the State of California to
cause cancer, birth defects, or other reproductive harm.
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Information in this document is proprietary to SAMSUNG
Electronics Co., Ltd.
No information contained here may be copied, translated,
transcribed or duplicated by any form without the prior
written consent of SAMSUNG.
Information in this document is subject to change without
notice.
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QUESTIONS OR COMMENTS?
Homepage
www.samsungnetwork.com
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