Singlewire-enabled VoIP Outdoor Intercom with Keypad

The IP Endpoint Company
Singlewire-enabled
VoIP Outdoor Intercom with
Keypad
Operations Guide
Part #011310
Document Part #930923A
for Firmware Version 10.4.0
CyberData Corporation
3 Justin Court
Monterey, CA 93940
(831) 373-2601
VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299
PoE VoIP Intercom Operations Guide 930923A
Part # 011310
COPYRIGHT NOTICE:
© 2014, CyberData Corporation, ALL RIGHTS RESERVED.
This manual and related materials are the copyrighted property of CyberData Corporation. No part of
this manual or related materials may be reproduced or transmitted, in any form or by any means
(except for internal use by licensed customers), without prior express written permission of
CyberData Corporation. This manual, and the products, software, firmware, and/or hardware
described in this manual are the property of CyberData Corporation, provided under the terms of an
agreement between CyberData Corporation and recipient of this manual, and their use is subject to
that agreement and its terms.
DISCLAIMER: Except as expressly and specifically stated in a written agreement executed by
CyberData Corporation, CyberData Corporation makes no representation or warranty, express or
implied, including any warranty or merchantability or fitness for any purpose, with respect to this
manual or the products, software, firmware, and/or hardware described herein, and CyberData
Corporation assumes no liability for damages or claims resulting from any use of this manual or such
products, software, firmware, and/or hardware. CyberData Corporation reserves the right to make
changes, without notice, to this manual and to any such product, software, firmware, and/or
hardware.
OPEN SOURCE STATEMENT: Certain software components included in CyberData products are
subject to the GNU General Public License (GPL) and Lesser GNU General Public License (LGPL)
“open source” or “free software” licenses. Some of this Open Source Software may be owned by third
parties. Open Source Software is not subject to the terms and conditions of the CyberData
COPYRIGHT NOTICE or software licenses. Your right to copy, modify, and distribute any Open
Source Software is determined by the terms of the GPL, LGPL, or third party, according to who
licenses that software.
Software or firmware developed by CyberData that is unrelated to Open Source Software is
copyrighted by CyberData, subject to the terms of CyberData licenses, and may not be copied,
modified, reverse-engineered, or otherwise altered without explicit written permission from
CyberData Corporation.
TRADEMARK NOTICE: CyberData Corporation and the CyberData Corporation logos are
trademarks of CyberData Corporation. Other product names, trademarks, and service marks may be
the trademarks or registered trademarks of their respective owners.
The IP Endpoint Company
CyberData Corporation
930923A
Operations Guide
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Pictorial Alert Icons
GENERAL ALERT
General Alert
This pictoral alert indicates a potentially hazardous situation. This alert will be
followed by a hazard level heading and more specific information about the
hazard.
Ground
This pictoral alert indicates the Earth grounding connection point.
Hazard Levels
Danger: Indicates an imminently hazardous situation which, if not avoided, will result in death or
serious injury. This is limited to the most extreme situations.
Warning: Indicates a potentially hazardous situation which, if not avoided, could result in death or
serious injury.
Caution: Indicates a potentially hazardous situation which, if not avoided, could result in minor or
moderate injury. It may also alert users against unsafe practices.
Notice: Indicates a statement of company policy (that is, a safety policy or protection of property).
The safety guidelines for the equipment in this manual do not purport to address all the safety issues
of the equipment. It is the responsibility of the user to establish appropriate safety, ergonomic, and
health practices and determine the applicability of regulatory limitations prior to use. Potential safety
hazards are identified in this manual through the use of words Danger, Warning, and Caution, the
specific hazard type, and pictorial alert icons.
CyberData Corporation
930923A
Operations Guide
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Important Safety Instructions
1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water.
6. Clean only with dry cloth.
7. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.
8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus
(including amplifiers) that produce heat.
9. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has
two blades with one wider than the other. A grounding type plug has two blades and a third
grounding prong. The wide blade or the third prong are provided for your safety. If the provided
plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.
10. Protect the power cord from being walked on or pinched particularly at plugs, convenience
receptacles, and the point where they exit from the apparatus.
11. Only use attachments/accessories specified by the manufacturer.
12. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has
been damaged in any way, such as power-supply cord or plug is damaged, liquid has been
spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or
moisture, does not operate normally, or has been dropped.
13. Prior to installation, consult local building and electrical code requirements.
14. WARNING: The VoIP Outdoor Intercom with Keypad enclosure is not rated for any AC
voltages!
Warning
Electrical Hazard: This product should be installed by a licensed electrician
according to all local electrical and building codes.
GENERAL ALERT
Warning
Electrical Hazard: To prevent injury, this apparatus must be securely attached to
the floor/wall in accordance with the installation instructions.
GENERAL ALERT
Warning
The PoE connector is intended for intra-building connections only and does not
route to the outside plant.
GENERAL ALERT
CyberData Corporation
930923A
Operations Guide
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Revision Information
Revision 930923A, which corresponds to firmware version 10.4.0, was released on January 30,
2014.
Browsers Supported
The following browsers have been tested against firmware version 10.4.0:
Operations Guide
•
Internet Explorer (version: 10)
•
Firefox (also called Mozilla Firefox) (version: 23.0.1 and 25.0)
•
Chrome (version: 29.0.1547.66 m)
•
Safari (version: 5.1.7)
930923A
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Contents
i
Chapter 1 Product Overview
1
1.1 How to Identify This Product .....................................................................................................1
1.2 Typical System Installation .......................................................................................................2
1.3 Product Features ......................................................................................................................3
1.4 Supported Protocols .................................................................................................................4
1.5 Supported SIP Servers .............................................................................................................4
1.6 Product Specifications ..............................................................................................................5
2.1 Parts List ..................................................................................................................................6
Chapter 2 Installing the VoIP Outdoor Intercom with Keypad
6
2.2 Intercom Components ..............................................................................................................7
2.2.1 Call Button and Indicator Light .......................................................................................8
2.2.2 Dialing from the Keypad .................................................................................................8
2.3 Intercom Setup .........................................................................................................................9
2.3.1 Intercom Connections ....................................................................................................9
2.3.2 Using the On-Board Relay ...........................................................................................10
2.3.3 Wiring the Circuit ..........................................................................................................11
2.3.4 Identifying the Connector Locations and Functions .....................................................14
2.3.5 Activity and Link LEDs .................................................................................................16
2.3.6 RTFM Button ................................................................................................................17
2.3.7 Adjust the Volume ........................................................................................................18
2.4 Configure the Intercom Parameters ......................................................................................19
2.4.1 Factory Default Settings ...............................................................................................19
2.4.2 Intercom Web Page Navigation ....................................................................................20
2.4.3 Log in to the Configuration Home Page .......................................................................21
2.4.4 Configure the Device Parameters ................................................................................24
2.4.5 Configure the Network Parameters ..............................................................................28
2.4.6 Configure the SIP Parameters .....................................................................................30
2.4.7 Configure the Button Parameters .................................................................................34
2.4.8 Configure the Night Ringer Parameters .......................................................................39
2.4.9 Configure the Sensor Parameters ................................................................................41
2.4.10 Configure the Multicast Parameters ...........................................................................44
2.4.11 Configure the Audio Parameters ................................................................................46
2.4.12 Configure the Event Parameters ................................................................................52
2.4.13 Configure the Autoprovisioning Parameters ...............................................................57
2.5 Upgrade the Firmware and Reboot the Intercom ...................................................................64
2.5.1 Reboot the Intercom .....................................................................................................66
2.6 Command Interface ................................................................................................................67
2.6.1 Command Interface Post Commands ..........................................................................67
Appendix A Mounting the VoIP Outdoor Intercom with Keypad
71
A.1 Mount the Intercom ................................................................................................................71
A.2 Dimensions ............................................................................................................................72
A.3 Overview of Installation Types ................................................................................................76
A.4 Network Cable Entry Restrictions ..........................................................................................77
A.4.1 Rear Conduit Network Cable Entry Restrictions (without Shroud) ..............................77
A.4.2 Rear Conduit Network Cable Entry Restrictions (with Shroud) ...................................77
A.5 Service Loop Cable Routing ..................................................................................................78
A.6 Securing the Intercom ............................................................................................................79
A.7 Additional Mounting Options ..................................................................................................80
A.7.1 Rear Conduit Mounting Option (Not Provided) ............................................................80
A.7.2 Concrete Wall Mounting Option (Not Provided) ...........................................................81
A.7.3 Goose Neck Mounting Option (Not Provided) ..............................................................82
Appendix B Setting up a TFTP Server
Operations Guide
930923A
83
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ii
B.1 Set up a TFTP Server ............................................................................................................83
B.1.1 In a LINUX Environment ..............................................................................................83
B.1.2 In a Windows Environment .........................................................................................83
Appendix C Troubleshooting/Technical Support
84
C.1 Frequently Asked Questions (FAQ) ........................................................................................84
C.2 Documentation .......................................................................................................................84
C.3 Contact Information ................................................................................................................85
C.4 Warranty .................................................................................................................................86
C.4.1 Warranty & RMA Returns within the United States ......................................................86
C.4.2 Warranty & RMA Returns outside of the United States ...............................................87
C.4.3 Spare in the Air Policy ..................................................................................................87
C.4.4 Return and Restocking Policy ......................................................................................87
C.4.5 Warranty and RMA Returns Page ...............................................................................87
Index
Operations Guide
88
930923A
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1
1 Product Overview
1.1 How to Identify This Product
To identify the Singlewire-enabled VoIP Outdoor Intercom with Keypad, look for a model number
label similar to the one shown in Figure 1-1. Confirm the following:
•
The model number on the label should be 011310.
•
The serial number on the label should begin with 3101.
Figure 1-1. Model Number Label
WWW.CYBERDATA.NET
INTERCOM,V3 OUTDOOR KEYPAD, PoE,
SINGLEWIRE, RoHS
011310B / 021106C
310100001
Serial number begins with 3101
Model number
Operations Guide
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Product Overview 2
Typical System Installation
1.2 Typical System Installation
The Singlewire-enabled Voice-over-IP (VoIP) Intercom is a Power-over-Ethernet (PoE 802.3af) and
VoIP two-way communications device that easily connects into existing local area networks (LANs)
with a single cable connection. The intercom is compatible with most SIP-based IP PBX servers that
comply with SIP RFC 3261.
Figure 1-2 illustrates how the Singlewire-enabled VoIP Outdoor Intercom with Keypad can be
installed as part of a VoIP phone system.
Figure 1-2. Typical Installation—Door Entry/Access Control
Generic PoE Switch
1
Door Strike
Operations Guide
2
3
VoIP Intercoms with Keypad
930923A
4
5
6
IP Phone
Informacast Server
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Product Overview 3
Product Features
1.3 Product Features
The Singlewire-enabled VoIP Outdoor Intercom with Keypad has the following features:
Operations Guide
•
InformaCast compliant
•
InformaCast CK compliant
•
12-key keypad with backlight
•
Programmable speed dial
•
Optional Weather Shroud for even greater weather protection
•
Supports SRST (Survivable Remote Site Telephony) in a Cisco environment. SRST parameters
are entered statically into the CyberData product's internal webpage.
•
SIP
•
Dual speeds of 10 Mbps and 100 Mbps
•
802.3af compliant
•
2 gang outlet box size
•
Adaptive full duplex voice operation
•
Network/Web management
•
Network adjustable speaker volume adjustment
•
Network configurable door or intrusion sensor settings
•
Network configurable relay activation settings
•
Dial Out Extension supports the addition of comma delimited pauses before sending additional
DTMF tones
•
Network configurable microphone input sensitivity adjustment
•
Network downloadable product firmware
•
Doubles as a paging speaker
•
Call button
•
Call activity indicator (light)
•
Tamper proof design
•
One dry contact relay for auxiliary control
•
Autoprovisioning
•
Configurable audio files
•
Night Ringer
•
Peer-to-peer capable
•
Door closure and tamper alert signal
•
Optional Torx screws with driver kit
•
An active call is indicated by the Call Button LED blinking at one second intervals.
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Product Overview 4
Supported Protocols
1.4 Supported Protocols
The Intercom supports:
•
SIP
•
HTTP Web-based configuration
•
Provides an intuitive user interface for easy system configuration and verification of Intercom
operations.
•
DHCP Client
•
Dynamically assigns IP addresses in addition to the option to use static addressing.
•
TFTP Client
•
Facilitates hosting for the Autoprovisioning configuration file.
•
RTP
•
RTP/AVP - Audio Video Profile
•
Audio Encodings
PCMU (G.711 mu-law)
PCMA (G.711 A-law)
Packet Time 20 ms
1.5 Supported SIP Servers
The following link contains information on how to configure the device for the supported SIP servers:
http://www.cyberdata.net/support/server/index.html
Operations Guide
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Product Overview 5
Product Specifications
1.6 Product Specifications
Table 1. Product Specifications
Category
Specification
Output
1 Watt Peak Power
Ethernet I/F
10/100 Mbps
Protocol
SIP RFC 3261 Compatible
Power Input
PoE 802.3af compliant or 8 to 12 VDC at 1000 mA
Operating Temperature -40° C to +55° C (-40° F to 131° F)
Payload Types
G711, A-law and µ-law
Regulatory Compliance FCC Class A, UL 60950
Dimensions
6.5” x 4.5” x 1.5” (H x W x D)
Warranty
2 years limited
Part Number
011310
011215 Weather Shroud (sold separately)
Auxiliary Relay
Operations Guide
1A at 30 VDC
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Installing the VoIP Outdoor Intercom with Keypad 6
Parts List
2 Installing the VoIP Outdoor Intercom with
Keypad
2.1 Parts List
Table 2-1 illustrates the parts for the VoIP Outdoor Intercom with Keypad.
Note
See Appendix A, "Mounting the VoIP Outdoor Intercom with Keypad" for
physical mounting information.
Table 2-1. Parts List
Operations Guide
Quantity
Part Name
1
VoIP Outdoor Intercom with Keypad Assembly
1
Installation Quick Reference Guide
1
Mounting Accessory Kit
930923A
Illustration
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Installing the VoIP Outdoor Intercom with Keypad 7
Intercom Components
2.2 Intercom Components
Figure 2-1 shows the components of the Intercom.
Figure 2-1. Intercom Components
Microphone Hole
Speaker Drain Hole
Keypad
See Section 2.2.2, "Dialing from
the Keypad" for 
information about the functionality
of the keypad.
Call Button
See Section 2.2.1, "Call Button
and Indicator Light" for 
information about the functionality
of the Call Button.
Operations Guide
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Installing the VoIP Outdoor Intercom with Keypad 8
Intercom Components
2.2.1 Call Button and Indicator Light
2.2.1.1 Indicator Light Function
•
Upon initial power or reset, the Call Button LED will illuminate.
•
During network setup the Call Button LED will blink 10 times per second until the device can find
a network address. This can take from 5 to 60 seconds.
•
When the software has finished initialization, the Call Button LED will blink twice.
•
When a call is established (not just ringing), the Call Button LED will blink.
•
On the Device Configuration Page, there is an option called Button and Keypad Lit when
Idle. This option sets the normal state for the indicator light. The indicator light will still blink
during initialization and calls.
•
The indicator light flashes briefly at the beginning of RTFM mode.
Figure 2-2. Call Button and Indicator Light
Call button and indicator light
2.2.2 Dialing from the Keypad
•
Operations Guide
See the Enable Telephone Operation setting in Section 2.4.7, "Configure the Button
Parameters".
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Installing the VoIP Outdoor Intercom with Keypad 9
Intercom Setup
2.3 Intercom Setup
2.3.1 Intercom Connections
Figure 2-3 shows the pin connections on the J3 (terminal block). This terminal block can accept 
16 AWG gauge wire.
Note
As an alternative to using PoE power, you can supply 8 to 12 VDC at 1000 mA into the
terminal block.
Caution
GENERAL ALERT
Equipment Hazard: Contacts 1 and 2 on the J3 terminal block are only for
powering the Intercom from a non-PoE 12 VDC power source as an alternative to
Network PoE power. Use of these contacts for any other purpose will damage the
Intercom and void the product warranty.
Figure 2-3. Intercom Connections
Alternate Power Input:
1 = 8 to 12 VDC at 1000 mA*
2 = Power Ground*
3
Use a 3.17 mm (1/8-inch) flat blade
Wire (IN)
screwdriver for the terminal block screws
4
Relay Contact:
(1 A at 30 VDC for continuous loads)
3 = Relay Common
4 = Relay Normally Open Contact
5 = Sense Input
6 = Sense Ground
7 = Reserved for Future Use
8 = Reserved for Future Use
1
8
*Contacts 1 and 2 on the J3 terminal block are only for
powering the Intercom from a non-PoE 12VDC power
source as an alternative to Network PoE power. Use of
these contacts for any other purpose will damage the
Intercom and void the product warranty.
Operations Guide
930923A
J3 Terminal Block
can accept 16 AWG wire
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Installing the VoIP Outdoor Intercom with Keypad 10
Intercom Setup
2.3.2 Using the On-Board Relay
Warning
Electrical Hazard: This product should be installed by a licensed electrician
according to all local electrical and building codes.
GENERAL ALERT
Warning
Electrical Hazard: The relay contacts are dry and provided for a normally open
and momentarily closed configuration. Neither the alternate power input nor PoE
power can be used to drive a door strike.
GENERAL ALERT
Warning
Electrical Hazard: The relay does not support AC powered door strikes.
Any use of this relay beyond its normal operating range can cause damage to the
product and is not covered under our warranty policy.
GENERAL ALERT
The device has a built-in relay that can be activated by a web configurable DTMF string that can be
received from a VoIP phone supporting out of band (RFC2833) DTMF as well as a number of other
triggering events. See the Device Configuration Page on the web interface for relay settings.
This relay can be used to trigger low current devices like strobes and security camera input signals
as long as the load is not an inductive type and the relay is limited to a maximum of 
1 Amp @ 30 VDC. Inductive loads have caused excessive “hum” and can interfere with the unit’s
electronics.
We highly recommend that inductive load and high current devices use our Door Strike Intermediate
Relay product (CD# 011269) (see Section 2.3.3.2, "Connecting the Door Strike Intermediate Relay
Module").
This relay interface also has a general purpose input port that can be used to monitor an external
switch and generate an event.
For more information on the sensor options, see the Sensor Configuration Page on the web
interface.
Operations Guide
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Installing the VoIP Outdoor Intercom with Keypad 11
Intercom Setup
2.3.3 Wiring the Circuit
2.3.3.1 Devices Less than 1A at 30 VDC
If the power for the device is less than 1A at 30 VDC and is not an inductive load, then see
Figure 2-4 for the wiring diagram.
Figure 2-4. Wiring Diagram
Pin 3 - Relay Common
Pin 4 - Relay Normally Open Contact
Pin 5 - Sense Input
Pin 6 - Sense Ground
The J3 terminal block can accept 16 AWG stranded wire.
Strobe Light
1
1
8
8
+
DC Source
Sense Input
1 A @ 30 VDC
J3 Terminal Block of the CyberData Device
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Installing the VoIP Outdoor Intercom with Keypad 12
Intercom Setup
2.3.3.2 Connecting the Door Strike Intermediate Relay Module
For wiring an electronic door strike, we recommend the use of our external Door Strike Intermediate
Relay (CD# 011269).
This product provides an easier method of connecting standard door strikes as well as AC and
higher voltage devices. See Figure 2-5 for the wiring diagram.
Figure 2-5. Wiring Diagram
1
The J3 terminal block can accept 16 AWG stranded wire.
8
J3 Terminal Block
Please refer to the Door Strike Intermediate Relay
Operations Guide for connection specifics.
+
DC Source
AC Source
OR
Door Lock
Sense Input
If you have questions about connecting door strikes or setting up the web configurable options,
please contact our support department.
http://www.cyberdata.net/support/voip/index.html
Operations Guide
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Installing the VoIP Outdoor Intercom with Keypad 13
Intercom Setup
2.3.3.3 Connecting the Networked Door Strike Intermediate Relay
For wiring an electronic door strike to work over a network, we recommend the use of our external
Networked Door Strike Intermediate Relay (CD# 011270).
This product provides an easier method of connecting standard door strikes as well as AC and
higher voltage devices. See Figure 2-6 for the wiring diagram.
Figure 2-6. Wiring Diagram
802.3af Compliant Ethernet Switch
1
2
3
4
5
6
+
AC Source
DC Source
OR
Door Lock
Please refer to the Networked Door Strike 
Intermediate Relay Operations Guide for 
connection specifics.
Sense Input
Operations Guide
930923A
Aux Button
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Installing the VoIP Outdoor Intercom with Keypad 14
Intercom Setup
2.3.4 Identifying the Connector Locations and Functions
See the following figures and tables to identify the board connector locations and functions.
Figure 2-7. Connector Locations
JP1
J12
J1
J3
J5
J4
SW1
Table 2-2. Connector Functions
Connector
Function
J1
PoE Network Connection (RJ-45 ethernet)
J3
Terminal Block (see Figure 2-3)
J4
Console Port (Factory Use Only)
J5
JTAG (Factory Use Only)
J12
Reserved (Factory Use Only)
JP1
Reset jumpera
SW1
See Section 2.3.6, "RTFM Button"
a.Do not install a jumper. Momentary short to reset. Permanent installation
of a jumper would prevent the board from running all together.
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Installing the VoIP Outdoor Intercom with Keypad 15
Intercom Setup
Figure 2-8. Connector Locations
J7 J6
J9
J8
J2
J10
JP10
Table 2-3. Connector Functions
Connector
Function
J2
Call Button LED Interface
J6
Microphone Interface
J7
Speaker Interface
J8
Keypad Interface
J9
Auxiliary Strobe Connector — Not Used
J10
Proximity Sensor Interface — Not Used
JP10
Disables the intrusion sensor when installed.
Note: Placing a jumper on JP10 will disable the intrusion
detection circuit.
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Installing the VoIP Outdoor Intercom with Keypad 16
Intercom Setup
2.3.5 Activity and Link LEDs
2.3.5.1 Verifying the Network Connectivity and Data Rate
When you plug in the Ethernet cable or power supply to the Intercom, the following occurs:
•
The square, YELLOW Activity LED blinks when there is network activity (see Figure 2-9).
•
The square, GREEN Link LED above the Ethernet port indicates that the network connection
has been established (see Figure 2-9).
Figure 2-9. Activity and Link LED
Activity
Operations Guide
Link
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2.3.6 RTFM Button
When the Intercom is operational and linked to the network, use the Reset Test Function
Management (RTFM) button (see SW1 in Figure 2-10) on the Intercom board to announce and
confirm the Intercom’s IP Address and test that the audio is working.
Note
You must do this test prior to final assembly.
Figure 2-10. RTFM Button
SW1
2.3.6.1 Announcing the IP Address
To announce a device’s current IP address:
1. Press and release the RTFM button (SW1) within a five second window.
Note
The device will use DHCP to obtain the new IP address (DHCP-assigned address or default
to 10.10.10.10 if a DHCP server is not present).
Note
Pressing and holding the RTFM button for longer than five seconds will restore the device to
the factory default settings.
2.3.6.2 Restoring the Factory Default Settings
When troubleshooting configuration problems, it is sometimes convenient to restore the device to a
known state.
Note
Operations Guide
Each Intercom is delivered with factory set default values.
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To restore the factory default settings:
1. Press and hold the RTFM button (SW1) for more than five seconds.
2. The device announces that it is restoring the factory default settings.
Note
The device will use DHCP to obtain the new IP address (DHCP-assigned address or default
to 10.10.10.10 if a DHCP server is not present).
Figure 2-11. RTFM Button
SW1
2.3.7 Adjust the Volume
You can adjust the volume through the Device Configuration Page.
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Intercom Setup
2.4 Configure the Intercom Parameters
To configure the Intercom online, use a standard web browser.
Configure each Intercom and verify its operation before you mount it. When you are ready to mount
an Intercom, refer to Appendix A, "Mounting the VoIP Outdoor Intercom with Keypad" for instructions.
2.4.1 Factory Default Settings
All Intercoms are initially configured with the following default IP settings:
When configuring more than one Intercom, attach the Intercoms to the network and configure one at
a time to avoid IP address conflicts.
Table 2-4. Factory Default Settings
Parameter
Factory Default Setting
IP Addressing
DHCP
a
IP Address
10.10.10.10
Web Access Username
admin
Web Access Password
admin
Subnet Maska
255.0.0.0
a
10.0.0.1
Default Gateway
a. Default if there is not a DHCP server present.
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Intercom Setup
2.4.2 Intercom Web Page Navigation
Table 2-5 shows the navigation buttons that you will see on every Intercom web page.
Table 2-5. V2 Paging Amplifier Web Page Navigation
Web Page Item
Description
Link to the Home page.
Link to the Device Configuration page.
Link to the Networking page.
Link to the SIP Configuration page.
Link to the Button Configuration page.
Link to the Nightringer Configuration page.
Link to the Sensor Configuration page.
Link to the Multicast Configuration page.
Link to the Audio Configuration page.
Link to the Event Configuration page.
Link to the Autoprovisioning Configuration page.
Link to the Update Firmware page.
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Intercom Setup
2.4.3 Log in to the Configuration Home Page
1. Open your browser to the Intercom IP address.
Note
If the network does not have access to a DHCP server, the device will default to an IP
address of 10.10.10.10.
Note
Make sure that the PC is on the same IP network as the Intercom.
Note
You may also download CyberData’s VoIP Discovery Utility program which allows you to
easily find and configure the default web address of the CyberData VoIP products. 

CyberData’s VoIP Discovery Utility program is available at the following website address:
http://www.cyberdata.net/support/voip/discovery.html
Note
The Intercom ships in DHCP mode. To get to the Home page, use the discovery utility to
scan for the device on the network and open your browser from there.
2. When prompted, use the following default Web Access Username and Web Access
Password to access the Home Page (Figure 2-12):
Web Access Username: admin
Web Access Password: admin
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Figure 2-12. Home Page
310100354
3. On the Home Page, review the setup details and navigation buttons described in Table 2-6.
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Table 2-6. Home Page Overview
Web Page Item
Description
Device Settings
Device Name
Shows the device name.
Change Username
Type in this field to change the username.
Change Password
Type in this field to change the password.
Re-enter Password
Type the password again in this field to confirm the new password.
Current Settings
Serial Number
Shows the device serial number.
Mac Address
Shows the device Mac address.
Firmware Version
Shows the current firmware version.
IP Addressing
Shows the current IP addressing setting (DHCP or static).
IP Address
Shows the current IP address.
Subnet Mask
Shows the current subnet mask address.
Default Gateway
Shows the current default gateway address.
DNS Server 1
Shows the current DNS Server 1 address.
DNS Server 2
Shows the current DNS Server 2 address.
Speaker Volume
Shows the current speaker volume level.
Microphone Gain
Shows the current microphone gain level.
SIP Mode is
Shows the current SIP Mode status.
Multicast Mode is
Shows the current Multicast Mode status.
Event Reporting is
Shows the current Event Reporting status.
Nightringer is
Shows the current Nightringer status.
Keypad Mode is
Shows the current Keypad Mode status.
Primary SIP Server
Shows the current status of the Primary SIP Server.
Backup Server 1
Shows the current status of Backup Server 1.
Backup Server 2
Shows the current status of Backup Server 2.
Import/Export Settings
Press the Browse button to select a configuration file to import.
Press the Import Configuration button to save a board configuration to the board. 
Note: The board will have to be reset before changes will take effect.
Press the Export Configuration button to download the current board
configuration.
Click the Save button to save your configuration settings.
Note: You need to reboot for changes to take effect.
Click on the Reboot button to reboot the system.
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2.4.4 Configure the Device Parameters
1. Click the Device Configuration button to open the Device Configuration page. See Figure 213.
Figure 2-13. Device Configuration Page
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2. On the Device Configuration page, you may enter values for the parameters indicated in
Table 2-7.
Table 2-7. Device Configuration Parameters
Web Page Item
Description
Volume Settings
SIP Volume
Type the desired SIP volume level into this field.
Multicast Volume
Type the desired Multicast volume level into this field.
Ring Volume
Type the desired Ring volume level into this field.
Sensor Volume
Type the desired Sensor volume level into this field.
Microphone Gain
Type the desired microphone gain level into this field.
No Volume Boost
Normal operation of the product can be met with volume
levels 0 through 9. 0 being mute and 9 being the loudest
volume that in a normal arm's length and average
background noise, will enable full duplex operation and
give the best quality of sound output.
Volume Boost 1
Volume Boost 2
Volume Boost 3
The volume boost options increase the output of the
speaker by:
3db for Boost level 1
6db for Boost level 2
9db for Boost level 3
If the user would like a higher output from the speaker, the
Boost settings are available. However, operation in Boost
Mode may overdrive or clip the audio if, for example, the
phone that is connected has a high microphone gain or if
the person has a loud voice talking too close to the
microphone.
The acoustic echo canceller also has a harder time
maintaining full duplex operation when in the Boost
Mode. The product may drop from full duplex operation
into half/duplex mode while in Boost Mode.
Contact CyberData support for additional information if
needed.
Relay Settings
Activate Relay with DTMF Code
When selected, the relay can be activated with a DTMF
code.
DTMF Activation Code
Type the desired DTMF activation code 
(25 character limit).
DTMF Activation Duration (in seconds)
Type the desired DTMF activation duration (in seconds) (2
character limit [activation times now go up to 99 seconds]).
NOTE: A DTMF activation duration of 0 will toggle the
relay indefinitely or until the activation code is sent again
DTMF Activation Plays Tone
Operations Guide
When selected, the device will play a tone when the relay
is activated with a DTMF code.
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Table 2-7. Device Configuration Parameters (continued)
Web Page Item
Description
Activate Relay During Ring
When selected, the relay will be activated for as long as
the call is active.
NOTE: When the phone is set to Auto Answer, it will not
ring and this option does nothing.
Activate Relay During Night Ring
Check this box to activate the relay for as long as a Night
Ring tone is ringing.
Activate Relay While Call Active
When selected, the relay will be activated for as long as
the call is active.
Activate Relay on Button Press
When selected, the relay will be activated when the Call
Button is pressed.
Relay on Button Press Timeout (in seconds) Type the desired time (in seconds) that you want the relay
to activate after the Call Button is pressed (1 character
limit).
Miscellaneous Settings
Auto-Answer Incoming Calls
When selected, the device will automatically answer
incoming calls.
When Auto Answer is Off, the device will play a ringtone
through the Intercom speaker until someone presses the
button.
Button and Keypad Lit when Idle
When selected, the Call Button remains lit when idle.
Button Brightness (0-255)
Type the desired button brightness level (0-255).
Play Ringback Tone
When selected, you will hear a ringback tone while making
a call.
Click on the Test Audio button to do an audio test. When
the Test Audio button is pressed, you will hear a voice
message for testing the device audio quality and volume.
Click on the Test Microphone button to do a microphone
test. When the Test Microphone button is pressed, the
following occurs:
1. The device will immediately start recording 3 seconds of
audio.
2. The device will beep (indicating the end of recording).
3. The device will play back the recorded audio.
Click on the Test Relay button to do a relay test.
Click on the Start Button Test button to do a button test.
When pressed, the button text will change to Stop Button
Test and in this mode, pressing the button will play test
audio. Also, pressing this button puts the device into a
mode where it will play audio as the buttons are pressed.
For buttons 0 through 9 it will play the audio file for that
number. For buttons *, #, and the Call Button, it will play
the appropriate DTMF tones.
Click the Save button to save your configuration settings.
Note: You need to reboot for changes to take effect.
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Intercom Setup
Table 2-7. Device Configuration Parameters (continued)
Web Page Item
Description
Click on the Reboot button to reboot the system.
Note
Operations Guide
You can change the SIP Volume, Multicast Volume, Ring Volume, Sensor Volume, and
Microphone Gain without rebooting the device. You must save and reboot the device for
other changes to take effect.
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2.4.5 Configure the Network Parameters
1. Click the Networking button to open the Network Configuration page (Figure 2-14).
Figure 2-14. Network Configuration Page
2. On the Network Configuration page, enter values for the parameters indicated in Table 2-8.
Table 2-8. Network Configuration Parameters
Operations Guide
Web Page Item
Description
Stored Network Settings
Shows the settings stored in non-volatile memory.
IP Addressing
Select either DHCP IP Addressing or Static IP Addressing by
marking the appropriate radio button. If you select Static, configure
the remaining parameters indicated in Table 2-8. If you select DHCP,
go to Step Note.
IP Address
Enter the Static IP address.
Subnet Mask
Enter the Subnet Mask address.
Default Gateway
Enter the Default Gateway address.
DNS Server 1
Enter the DNS Server 1 address.
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Table 2-8. Network Configuration Parameters (continued)
Web Page Item
Description
DNS Server 2
Enter the DNS Server 2 address.
Hostname
This is the hostname provided to the DHCP server. This can be used
in conjunction with a DNS server to address the device by host name
instead of by IP address. Check your DHCP server and DNS server
documentation for more information.
VLAN ID (0-4095)
Enter the VLAN ID number.
Note: The device supports 802.11Q VLAN tagging support. The
switch port connected to the device will need to be in “trunking mode”
for the VLAN tags to propagate.
VLAN Priority (0-7)
Enter the VLAN priority number.
DHCP Timeout
DHCP Timeout in seconds
Enter the desired timeout duration (in seconds) that the device will
wait for a response from the DHCP server before defaulting back to
the stored static IP address.
Note: A value of -1 will cause the device to retry indefinitely and a
value of 0 will cause the device to reset to a default of 60 seconds.
Click the Save button to save your configuration settings.
Note: You need to reboot for changes to take effect.
Click on the Reboot button to reboot the system.
Note
Operations Guide
You must click on the Save button and then the Reboot button for the changes to take
effect.
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2.4.6 Configure the SIP Parameters
1. Click SIP Config to open the SIP Configuration page (Figure 2-15).
Note
For specific server configurations, go to the following website address:
http://www.cyberdata.net/support/server/index.html
Figure 2-15. SIP Configuration Page
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2. On the SIP Configuration page, enter values for the parameters indicated in Table 2-9.
Table 2-9. SIP Configuration Parameters
Web Page Item
Description
Enable SIP Operation
Enables or disables SIP operation.
SIP Settings
Primary SIP Server [registration status]
Use this field to set the address (in dotted decimal notation
or as a canonical name) for the Primary SIP Server. This
field can accept canonical names of up to 255 characters in
length.
Primary SIP User ID
Type the SIP User ID for the Primary SIP Server 
(up to 64 alphanumeric characters).
Primary SIP Auth ID
Type the Authenticate ID for the Primary SIP Server
(up to 64 alphanumeric characters).
Primary SIP Auth Password
Type the Authenticate Password for the Primary SIP
Server (up to 64 alphanumeric characters).
Backup SIP Server 1
• If all of the Primary SIP Server and Backup SIP Server
fields are populated, the device will attempt to stay
registered with all three servers all of the time. You can
leave the Backup SIP Server 1 and Backup SIP Server 2
fields blank if they are not needed.
Backup SIP Server 2
• In the event of a registration failure on the Primary SIP
Server, the device will use the next highest priority server
for outbound calls (Backup SIP Server 1). If Backup SIP
Server 1 fails, the device will use Backup SIP Server 2.
• If a higher priority SIP Server comes back online, the
device will switch back to this server.
Type the SIP User ID for the Backup SIP Server 
(up to 64 alphanumeric characters).
Backup SIP User ID 1
Backup SIP User ID 2
Type the SIP Authenticate ID for the Backup SIP Server 
(up to 64 alphanumeric characters).
Backup SIP Auth ID 1
Backup SIP Auth ID 2
Backup SIP Auth Password 1
Type the SIP Authenticate Password for the Backup SIP
Server (up to 64 alphanumeric characters).
Backup SIP Auth Password 2
Use Cisco SRST
When selected, the backup servers are handled according
to Cisco SRST (Survivable Remote Site Telephony).
Remote SIP Port
Type the Remote SIP Port number (default 5060) 
(8 character limit).
Local SIP Port
Type the Local SIP Port number (default 5060) 
(8 character limit).
Outbound Proxy
Type the Outbound Proxy as either a numeric IP address in
dotted decimal notation or the fully qualified host name 
(255 character limit [FQDN]).
Outbound Proxy Port
Type the Outbound Proxy Port number (8 character limit).
Register with a SIP Server
Check this box to enable SIP Registration.
For information about Point-to-Point Configuration, see
Section 2.4.6.1, "Point-to-Point Configuration".
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Intercom Setup
Table 2-9. SIP Configuration Parameters (continued)
Web Page Item
Description
Re-registration Interval (in seconds)
The SIP Registration lease time in seconds.
NAT ping 
(check box if PBX is not local)
Check this box if the PBX server is remote and you are
experiencing problems establishing calls with the PBX.
Disable rport Discovery
Check this box prevent the device from including the public
WAN IP address in the contact information that is sent to
the remote SIP servers. This will generally only need to be
enabled when using an SBC in conjunction with a remote
SIP server.
Call Disconnection
Terminate call after delay (in seconds)
Type the desired number of seconds that you want to
transpire after a connection delay before a call is
terminated.
Note: A value of 0 will disable this function.
RTP Settings
RTP Port (even)
Specify the port number used for the RTP stream after
establishing a SIP call. This port number has to be an even
number and defaults to 10500.
Click the Save button to save your configuration settings.
Note: You need to reboot for changes to take effect.
Click on the Reboot button to reboot the system.
Note
You must click on the Save button and then the Reboot button for the changes to take
effect.
2.4.6.1 Point-to-Point Configuration
When the board is set to not register with a SIP server, it's possible to set the device to dial out to a
single endpoint. To do this, do the following:
1. On the SIP Configuration page (Figure 2-16), make sure that the Register with a SIP Server
parameter is not selected.
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Intercom Setup
Figure 2-16. SIP Configuration Page Set to Point-to-Point Mode
Intercom is set to NOT register with a SiP server
2. On the Button Configuration page (Figure 2-17 and Figure 2), type the IP address of the
remote device that you want to contact into a Keypad or Call Button field (in either Speed Dial
Mode or Security Dial Mode).
Operations Guide
Note
There is no way to place a point-to-point call in Telephone Dial Mode or Cellphone Dial
Mode. The Intercom can receive point-to-point calls in any mode.
Note
The delayed DTMF functionality is available in the Point-to-Point Mode.
Note
Establishing point-to-point SiP calls may not work with all phones.
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Intercom Setup
2.4.7 Configure the Button Parameters
1. Click the Button Config button to open the Button Configuration page. See Figure 2-17.
Figure 2-17. Button Configuration Page
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Intercom Setup
2. On the Button Configuration page, you may enter values for the parameters indicated in
Table 2-10.
Table 2-10. Button Configuration Parameters
Web Page Item
Description
Telephone Dial Mode
Enable Telephone Operation
Select Enable Telephone Operation to put the Intercom
into Telephone Dial Mode. In Telephone Dial Mode, the
Intercom will operate like a telephone:
• To make a call in this mode, press the Call Button to go
'off-hook'. The unit will begin playing a dial tone and will
wait for keypad input.
• Dial the extension you want to reach and wait.
• Pressing the Call Button at any time in this process will
hang up the call (put it back 'on-hook').
• During a call, you can use the keypad to send DTMF
tones to the remote extension.
Cellphone Dial Mode
Enable Cellphone Operation
Select Enable Cellphone Operation to put the Intercom
into Cellphone Dial Mode. In Cellphone Dial Mode, the
Intercom will operate like a cellular phone:
• This mode is similar to the telephone operation but you
dial in an extension differently.
• To make a call in this mode, dial the extension and then
press the call button to 'send' or initiate the call.
• Pressing the call button at any time in this process will
hang up the call (put it back 'on-hook').
• During a call you can use the keypad to send DTMF
tones to the remote extension.
Speed Dial Mode
Enable Speed Dial
Select Enable Speed Dial to put the Intercom into Speed
Dial Mode. In this mode the user sets up extensions to
dial when a button is pressed.
The Speed Dial Timeout (in seconds) setting is the
number of seconds you need to hold the button before it
will place a call. If this value is 0, it will place a call as soon
as the button is released.
The speed dial fields in this mode will accept delayed
DTMF tones when a comma ',' is in the dial-out field.
Speed Dial Timeout (in seconds)
Type the desired time (in seconds) that you want a button
held before it will initiate a call.
Note: A Speed Dial Timeout setting of 0 will start a call
as soon as the button is released.
Keypad (0 through 9, *, and #)
Enter the desired dial-out extension number (64 character
limit).
Note: For information about dial-out extension strings and
DTMF tones, see Section 2.4.7.1, "Dial Out Extension
Strings and DTMF Tones (using rfc2833)".
Operations Guide
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Table 2-10. Button Configuration Parameters (continued)
Web Page Item
Description
Call Button
Enter the desired dial-out extension number (64 character
limit).
Note: For information about dial-out extension strings and
DTMF tones, see Section 2.4.7.1, "Dial Out Extension
Strings and DTMF Tones (using rfc2833)".
Security Dial Mode
Enable Security Keypad Operation
Select Enable Security Keypad Operation to put the
Intercom into Security Dial Mode. In Security Dial Mode,
the Intercom will act like a normal, one-button Intercom by
calling the extension specified in the Call Button field.
When a security code is entered on the keypad that
matches one of the seven-digit fields specified on the
page, the relay will be activated.
• This mode is meant for installation with security doors. In
Security Dial Mode, the Intercom will act like a normal,
one-button Intercom by calling the extension specified in
the Call Button field.
• Up to 10 (7-digit maximum) security codes can be
registered with the device. Enter a security code by
pressing the # key before entering the code. When one of
these codes is typed on the keypad, it will activate the
relay for the Relay Activation Timeout (in seconds)
setting.
• It is possible to enter a security code both inside and out
of calls.
• In this mode normal relay operation is suspended and
the following settings are non-operational:
Relay On Button Press,
Relay During Call Active
Relay During Ring
Relay During Night-ring
• In this mode, you can't send dtmf to a remote extension
using the keypad. You can however setup delayed dtmf
tones in the dial out string.
Operations Guide
Relay Activation Timeout (in seconds)
Type the desired length of time (in seconds) that you want
the relay to remain activated after a security code is
entered.
Play Tone While Relay is Active
Check this box to play an audible tone while the relay is
activated.
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Intercom Setup
Table 2-10. Button Configuration Parameters (continued)
Web Page Item
Description
Allow Telephone Dialout
When the Allow Telephone Dialout option is enabled,
you can use the keypad to place calls to a dialed
extension. To call an extension, dial the number and wait.
You can still enter security codes with the Allow
Telephone Dialout option enabled by pressing the # key
before entering the code.
With the Allow Telephone Dialout option disabled, all
keypad input will be treated as security input. You can still
use the # key but it is not necessary.
For information about how to instantly triggering a dial out
call or security code, see Section 2.4.7.2, "Triggering a
Dial Out Call or Security Code".
Call Button
Enter the desired dial-out extension number (64 character
limit). Security codes are limited to seven characters and
are activated with the # key.
Note: For information about dial-out extension strings and
DTMF tones, see Section 2.4.7.1, "Dial Out Extension
Strings and DTMF Tones (using rfc2833)".
ID
Type the desired Extension ID (64 character limit).
Security Code (0 through 9)
Enter the desired security code number (7 character limit).
When a security code is entered on the keypad that
matches one of the seven-digit fields specified on the
page, the relay will be activated.
Misc Settings
Play Button Tone
Check this box to hear a tone when a keypad button is
pushed. This setting applies to all modes and determines
whether the device will play an audible sound out of the
speaker when doing any of the following: 
• Entering a security code
• Initiating a speed dial
• Pressing the keys in cellphone and telephone modes
Click the Save button to save your configuration settings.
Note: You need to reboot for changes to take effect.
Click on the Reboot button to reboot the system.
Note
Operations Guide
You must click on the Save button and then the Reboot button for the changes to take
effect.
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Intercom Setup
2.4.7.1 Dial Out Extension Strings and DTMF Tones (using rfc2833)
On the Button Configuration page, dial out extensions support the addition of comma delimited
pauses and sending additional DTMF tones (using rfc2833). The first comma will pause three
seconds after a call is first established with a remote device. Subsequent commas will pause for 2
seconds. A pause of one second will be sent after each numerical digit.
Table 2-11. Examples of Dial-Out Extension Strings
Extension String
Resulting Action
302
Dial out extension 302 and establish a call
302,2
Dial out extension 302 and establish a call, wait 3 seconds then send the
DTMF tone '2'
302,25,,,4,,1
Dial out extension 302 and establish a call, wait 3 seconds then send the
DTMF tone '2', send out DTMF tone 5, wait 6 seconds, send out DTMF
tone 4, wait 4 seconds, send out DTMF tone 1
Note
The maximum number of total characters in the dial-out field is 25.
2.4.7.2 Triggering a Dial Out Call or Security Code
You can instantly trigger a dial out call or security code by pressing the # key after dialing a number.
Table 2-12 shows the various actions that result from different keypad input.
Table 2-12. Triggering a Dial Out Call or Security Code
Allow Telephone Dialout Option Enabled (in security mode with default security settings)
Input
Resulting Action
Dialing 123 
The device will call extension 123 through the default SIP server.
(and waiting for several seconds)
Dialing #123 
The device will do nothing. The entry is an unrecognized security
(and waiting for several seconds) entry.
Dialing #1234560 
The device will activate the relay for Security Code 0 for 6 seconds.
(and waiting for several seconds)
Dialing #124560#
The device will instantly activate the relay for 6 seconds.
Dialing 123#
The device will instantly call extension 123 through the default SIP
server.
Allow Telephone Dialout Option Disabled (in security mode with default security settings)
Input
Resulting Action
The device will activate the relay for Security Code 0 for 6 seconds.
Dialing 1234560 
(and waiting for several seconds)
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Installing the VoIP Outdoor Intercom with Keypad 39
Intercom Setup
2.4.8 Configure the Night Ringer Parameters
When the Nightringer is enabled, the Intercom will register as a second SIP extension. Registration
does not have to be to the same server as the primary SIP registration. Any calls made to the
Nightringer extension will cause the Intercom to play a ring tone. There is no way to answer this call.
The Nightringer is designed to be used in buildings where calls made after hours are directed to a
ring group.
1. Click on the Nightringer button to open the Nightringer Configuration page. See Figure 2-18.
Figure 2-18. Nightringer Configuration Setup
2. On the Nightringer Configuration page, enter values for the parameters indicated
in Table 2-13.
Table 2-13. Nightringer Configuration Parameters
Web Page Item
Description
Enable Nightringer
When the nightringer is enabled, the unit will attempt to
register a second extension with the SIP server. Any calls
made to this extension will play a ringtone.
Nightringer Settings
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Intercom Setup
Table 2-13. Nightringer Configuration Parameters (continued)
Web Page Item
Description
SIP Server
Type the SIP server represented as either a numeric IP
address in dotted decimal notation.
Remote SIP Port
Type the Remote SIP Port number (default 5060)
(8 character limit).
Local SIP Port
Type the Local SIP Port number (default 5060)
(8 character limit).
Note: This value cannot be the same as the Local SIP Port
found on the SIP Configuration Page.
Outbound Proxy
Type the Outbound Proxy as either a numeric IP address in
dotted decimal notation or the fully qualified host name 
(255 character limit [FQDN]).
Outbound Proxy Port
Type the Outbound Proxy Port number (8 character limit).
User ID
Type the User ID (up to 64 alphanumeric characters).
Authenticate ID
Type the Authenticate ID (up to 64 alphanumeric
characters).
Authenticate Password
Type the Authenticate Password (up to 64 alphanumeric
characters).
Re-registration Interval (in seconds)
The SIP Registration lease time (in seconds).
Click the Save button to save your configuration settings.
Note: You need to reboot for changes to take effect.
Click on the Reboot button to reboot the system.
Note
Operations Guide
You must click on the Save button and then the Reboot button for the changes to take
effect.
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Intercom Setup
2.4.9 Configure the Sensor Parameters
The door sensor (pins 5 and 6) on the header can be used to monitor a door's open or closed state.
There is an option on the Sensor Configuration page to trigger on an open or short condition on
these pins. The door sensor alarm will be activated when the Door Open Timeout parameter has
been met.
The intrusion sensor is an optical sensor installed on the Intercom board and will be activated when
the Intercom is removed from the case.
For each sensor there are four actions the Intercom can take:
•
Flash the LED until the sensor is deactivated (roughly 10 times/second)
•
Activate the relay until the sensor is deactivated
•
Loop an audio file out of the Intercom speaker until the sensor is deactivated
•
Call a preset extension and play a pre-recorded audio file (once)
Note
Calling a preset extension can be set up as a point-to-point call, but currently can't send
delayed DTMF tones.
1. Click Sensor Config to open the Sensor Configuration page (Figure 2-19).
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Intercom Setup
Figure 2-19. Sensor Configuration Page
2. On the Sensor Configuration page, enter values for the parameters indicated in Table 2-14.
Table 2-14. Sensor Configuration Parameters
Web Page Item
Description
Door Sensor Settings
Door Sensor Normally Closed
Select the inactive state of the door sensors.
Door Open Timeout (in seconds)
Select the number of seconds that you want to pass before the door
sensor is activated.
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Intercom Setup
Table 2-14. Sensor Configuration Parameters (continued)
Web Page Item
Description
Flash Button LED
Check this box to flash the LED until the sensor is deactivated
(roughly 10 times/second).
Activate Relay
Check this box to activate the relay until the sensor is deactivated.
Play Audio Locally
Check this box to loop an audio file out of the Intercom speaker
until the sensor is deactivated.
Make call to extension
Check this box to call a preset extension (once).
Play recorded audio
Check this box to play a pre-recorded audio file (once).
Dial Out Extension
Enter the desired dial-out extension number.
Dial Out ID
Type the desired Extension ID (64 character limit).
Repeat Local Audio
Type how many times that you want an audio file to repeat out of
the device’s speaker after the sensor is activated. (Type 0 to make
an audio file repeat indefinitely).
Use this button to test the door sensor.
Intrusion Sensor Settings
Flash Button LED
Check this box to flash the LED until the sensor is deactivated
(roughly 10 times/second).
Activate Relay
Check this box to activate the relay until the sensor is deactivated.
Play Audio Locally
Check this box to loop an audio file out of the Intercom speaker
until the sensor is deactivated.
Make call to extension
Check this box to call a preset extension (once).
Play recorded audio
Check this box to play a pre-recorded audio file (once).
Dial Out Extension
Enter the desired dial-out extension number.
Dial Out ID
Type the desired Extension ID (64 character limit).
Repeat Local Audio
Type how many times that you want an audio file to repeat out of
the device’s speaker after the sensor is activated. (Type 0 to make
an audio file repeat indefinitely).
Use this button to test the Intrusion sensor.
Click the Save button to save your configuration settings.
Note: You need to reboot for changes to take effect.
Click on the Reboot button to reboot the system.
Note
Operations Guide
You must click on the Save button and then the Reboot button for the changes to take
effect.
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Installing the VoIP Outdoor Intercom with Keypad 44
Intercom Setup
2.4.10 Configure the Multicast Parameters
The Multicast Configuration page allows the device to join up to ten paging zones for receiving
ulaw/alaw encoded RTP audio streams.
A paging zone can consist of one or many CyberData multicast group-enabled products. There is no
limit to how many speakers can be in a given paging zone. Each multicast group is defined by a
multicast address and port number.
Each multicast group is assigned a priority, allowing simultaneously arriving pages to be serviced
based on importance. Multicast groups are compatible with IGMP through version 3. The device
supports simultaneous SIP and Multicast.
1. Click on the Multicast Configuration button to open the Multicast Configuration page. See
Figure 2-20.
Figure 2-20. Multicast Configuration Setup
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Intercom Setup
2. On the Multicast Configuration page, enter values for the parameters indicated in Table 2-15.
Table 2-15. Multicast Configuration Parameters
Web Page Item
Description
Enable Multicast Operation
Enables or disables multicast operation.
Device Settings
Priority
Indicates the priority for the multicast group. Priority 9 is the
highest (emergency streams). 0 is the lowest (background
music). See Section 2.4.10.1, "Assigning Priority" for more
details.
Address
Enter the multicast IP Address for this multicast group (15
character limit).
Port (range can be from 2000 to 65535)
Enter the port number for this multicast group (5 character
limit).
Note: The multicast ports have to be even values. The
webpage will enforce this restriction.
Name
Assign a descriptive name for this multicast group (25
character limit).
Beep
When selected, the device will play a beep before multicast
audio is sent.
Click the Save button to save your configuration settings.
Note: You need to reboot for changes to take effect.
Click on the Reboot button to reboot the system.
Note
You must click on the Save button and then the Reboot button for the changes to take
effect.
2.4.10.1 Assigning Priority
The device will prioritize simultaneous audio streams according to their priority in the list.
If both SIP and Multicast is enabled, SIP audio streams are considered priority 4.5. SIP audio will
interrupt multicast streams with priority 0 through 4 and will be interrupted by multicast streams with
priority 5 through 9.
During priority 9 multicast streams, the volume is set to maximum.
Note
Ringtones and
Nightringtones
Operations Guide
SIP calls, multicast streams, ring tones, ringback tones, and nightring tones are all
prioritized.
Ringtones all play at the same priority level. This means that it is possible to have a nightring tone
and a normal ringtone playing at the same time.
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Intercom Setup
2.4.11 Configure the Audio Parameters
The Audio Configuration page is used to add custom audio to the board. User uploaded audio will
take precedence over the audio files shipped with the Intercom.
1. Click Audio Config to open the Audio Configuration page (Figure 2-21).
Figure 2-21. Audio Configuration Page
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Intercom Setup
Figure 2-22. Audio Configuration Page (continued)
2. On the Audio Configuration page, enter values for the parameters indicated in Table 2-14.
Operations Guide
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Intercom Setup
Note
Each entry on the Audio Configuration page replaces one of the stock audio files on the
board. When the input box displays the word default, the Intercom is using the stock audio
file. If that file is replaced with a user file, it will display the uploaded filename.
Table 2-16. Audio Configuration Parameters
Web Page Item
Description
Audio Files
0-9
The name of the audio configuration option is the same as
the spoken audio that plays on the board.
'0' corresponds to the spoken word “zero.”
'1' corresponds to the spoken word “one.”
'2' corresponds to the spoken word “two.”
'3' corresponds to the spoken word “three.”
'4' corresponds to the spoken word “four.”
'5' corresponds to the spoken word “five.”
'6' corresponds to the spoken word “six.”
'7' corresponds to the spoken word “seven.”
'8' corresponds to the spoken word “eight.”
'9' corresponds to the spoken word “nine.”
Dot
Corresponds to the spoken word “dot.” (24 character limit)
Audio test
Corresponds to the message “This is the CyberData IP
speaker test message...” (24 character limit)
Page tone
Corresponds to a simple tone used for beep on initialization
and beep on page (24 character limit).
Your IP Address is
Corresponds to the message “Your IP address is...” 
(24 character limit).
Rebooting
Corresponds to the spoken word “Rebooting” 
(24 character limit).
Restoring Default
Corresponds to the message “Restoring default” 
(24 character limit).
Ringback tone
This is the ringback tone that plays when calling a remote
extension (24 character limit).
Ring tone
This is the tone that plays when set to ring when receiving
a call (24 character limit).
Intrusion Sensor Triggered
Corresponds to the message “Intrusion sensor triggered.”
Door Ajar
Corresponds to the message “Door Ajar” 
(24 character limit).
Night Ring
Specifies the ringtone for nightring. By default this
parameter uses the same audio file that is selected for the
Ring Tone parameter.
The Browse button will allow you to navigate to and select
an audio file.
The Play button will play that audio file.
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Intercom Setup
Table 2-16. Audio Configuration Parameters (continued)
Web Page Item
Description
The Delete button will delete any user uploaded audio and
restore the stock audio file.
The Save button will download a new user audio file to the
board once you've selected the file by using the Browse
button. The Save button will delete any pre-existing useruploaded audio files.
2.4.11.1 User-created Audio Files
User created audio files should be saved in the following format:
RIFF (little-endian) data, WAVE audio, Microsoft PCM, 16 bit, mono 8000 Hz
You can use the free utility Audacity to convert audio files into this format. See Figure 2-23 through
Figure 2-25.
Figure 2-23. Audacity 1
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Intercom Setup
Figure 2-24. Audacity 2
When you export an audio file with Audacity, save the output as:
•
Operations Guide
WAV (Microsoft) signed 16 bit PCM.
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Intercom Setup
Figure 2-25. WAV (Microsoft) signed 16 bit PCM
WAV (Microsoft) signed 16 bit PCM
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Intercom Setup
2.4.12 Configure the Event Parameters
Click the Event Config button to open the Event Configuration page. The Event Configuration
page specifies a remote server that can be used to receive HTTP POST events when actions take
place on the board.
Figure 2-26. Event Configuration Page
Table 2-17 shows the web page items on the Event Configuration page.
Table 2-17. Event Configuration
Web Page Item
Description
Enable Event Generation
When selected, Event Generation is enabled.
Remote Event Server
Type the Remote Event Server IP address. 
(64 character limit)
Remote Event Server IP
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Intercom Setup
Table 2-17. Event Configuration (continued)
Web Page Item
Description
Remote Event Server Port
Type the Remote Event Server port number.
(8 character limit)
Remote Event Server URL
Type the Remote Event Server URL.
(127 character limit)
Events
Enable Button Events
When selected, Button Events are enabled.
Enable Call Active Events
When selected, Call Active Events are enabled.
Enable Call Terminated Events
When selected, Call Terminated Events are enabled.
Enable Relay Activated Events
When selected, Relay Activated Events are enabled.
Enable Relay Deactivated Events
When selected, Relay Deactivated Events are enabled.
Enable Ring Events
When selected, Ring Events are enabled.
Enable Night Ring Events
When selected, there is a notification when the device
receives a night ring.
Enable Multicast Start Events
When selected, Multicast Start Events are enabled.
Enable Multicast Stop Events
When selected, Multicast Stop Events are enabled.
Enable Power On Events
When selected, Power On Events are enabled.
Enable Sensor Events
When selected, Sensor Events are enabled.
Enable Security Events
When selected, an event is sent every time a security
code is entered on the keypad.
Enable 60 Second Heartbeat Events
When selected, 60 Second Heartbeat Events are
enabled.
Click the Save button to save your configuration settings.
Note: You need to reboot for changes to take effect.
Click on the Test Event button to test an event.
Click on the Reboot button to reboot the system.
Note
You must click on the Save button and then the Reboot button for the changes to take
effect.
2.4.12.1 Example Packets for Events
The server and port are used to point to the listening server and the 'Remote Event Server URL' is
the destination URL (typically the script running on the remote server that's used to parse and
process the POST events).
Note
The XML is URL-encoded before transmission so the following examples are not completely
accurate.
Here are example packets for every event:
POST xmlparse_engine HTTP/1.1
Host: 10.0.3.79
User-Agent: CyberData/1.0.0
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Content-Length: 197
Content-Type: application/x-www-form-urlencoded
<?xml version="1.0" encoding="ISO-8859-1"?>
<cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'>
<event>POWERON</event>
</cyberdata>
POST xmlparse_engine HTTP/1.1
Host: 10.0.3.79
User-Agent: CyberData/1.0.0
Content-Length: 199
Content-Type: application/x-www-form-urlencoded
<?xml version="1.0" encoding="ISO-8859-1"?>
<cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'>
<event>HEARTBEAT</event>
</cyberdata>
POST xmlparse_engine HTTP/1.1
Host: 10.0.3.79
User-Agent: CyberData/1.0.0
Content-Length: 196
Content-Type: application/x-www-form-urlencoded
<?xml version="1.0" encoding="ISO-8859-1"?>
<cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'>
<event>BUTTON</event>
</cyberdata>
POST xmlparse_engine HTTP/1.1
Host: 10.0.3.79
User-Agent: CyberData/1.0.0
Content-Length: 201
Content-Type: application/x-www-form-urlencoded
<?xml version="1.0" encoding="ISO-8859-1"?>
<cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'>
<event>CALL_ACTIVE</event>
</cyberdata>
POST xmlparse_engine HTTP/1.1
Host: 10.0.3.79
User-Agent: CyberData/1.0.0
Content-Length: 205
Content-Type: application/x-www-form-urlencoded
<?xml version="1.0" encoding="ISO-8859-1"?>
<cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'>
<event>CALL_TERMINATED</event>
</cyberdata>
POST xmlparse_engine HTTP/1.1
Host: 10.0.3.79
User-Agent: CyberData/1.0.0
Content-Length: 197
Content-Type: application/x-www-form-urlencoded
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<?xml version="1.0" encoding="ISO-8859-1"?>
<cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'>
<event>RINGING</event>
</cyberdata>
POST xmlparse_engine HTTP/1.1
Host: 10.0.3.79
User-Agent: CyberData/1.0.0
Content-Length: 234
Content-Type: application/x-www-form-urlencoded
<?xml version="1.0" encoding="ISO-8859-1"?>
<cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'>
<event>MULTICAST_START</event>
<index>8</index>
</cyberdata>
POST xmlparse_engine HTTP/1.1
Host: 10.0.3.79
User-Agent: CyberData/1.0.0
Content-Length: 233
Content-Type: application/x-www-form-urlencoded
<?xml version="1.0" encoding="ISO-8859-1"?>
<cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'>
<event>MULTICAST_STOP</event>
<index>8</index>
</cyberdata>
POST xmlparse_engine HTTP/1.1
Host: 10.0.3.79
User-Agent: CyberData/1.0.0
Content-Length: 234
Content-Type: application/x-www-form-urlencoded
<?xml version="1.0" encoding="ISO-8859-1"?>
<cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'>
<event>RELAY_ACTIVATED</event>
</cyberdata>
POST xmlparse_engine HTTP/1.1
Host: 10.0.3.79
User-Agent: CyberData/1.0.0
Content-Length: 234
Content-Type: application/x-www-form-urlencoded
<?xml version="1.0" encoding="ISO-8859-1"?>
<cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'>
<event>RELAY_DEACTIVATED</event>
</cyberdata>
POST xmlparse_engine HTTP/1.1
Host: 10.0.3.79
User-Agent: CyberData/1.0.0
Content-Length: 234
Content-Type: application/x-www-form-urlencoded
<?xml version="1.0" encoding="ISO-8859-1"?>
<cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'>
<event>NIGHTRINGING</event>
</cyberdata>
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Intercom Setup
POST xmlparse_engine HTTP/1.1
Host: 10.0.3.79
User-Agent: CyberData/1.0.0
Content-Length: 234
Content-Type: application/x-www-form-urlencoded
<?xml version="1.0" encoding="ISO-8859-1"?>
<cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'>
<event>SECURITY</event>
<index>8</index>
</cyberdata>
POST xmlparse_engine HTTP/1.1
Host: 10.0.3.79
User-Agent: CyberData/1.0.0
Content-Length: 234
Content-Type: application/x-www-form-urlencoded
<?xml version="1.0" encoding="ISO-8859-1"?>
<cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'>
<event>POWER ON</event>
<index>8</index>
</cyberdata>
POST xmlparse_engine HTTP/1.1
Host: 10.0.3.79
User-Agent: CyberData/1.0.0
Content-Length: 234
Content-Type: application/x-www-form-urlencoded
<?xml version="1.0" encoding="ISO-8859-1"?>
<cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'>
<event>DOOR SENSOR</event>
<index>8</index>
</cyberdata>
POST xmlparse_engine HTTP/1.1
Host: 10.0.3.79
User-Agent: CyberData/1.0.0
Content-Length: 234
Content-Type: application/x-www-form-urlencoded
<?xml version="1.0" encoding="ISO-8859-1"?>
<cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'>
<event>INTRUSION SENSOR</event>
<index>8</index>
</cyberdata>
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2.4.13 Configure the Autoprovisioning Parameters
Autoprovisioning can be used to configure your device automatically on boot, after a periodic delay,
after sitting idle for a period of time, or at a specified time.
The autoprovisioning file contains the board configuration in xml format. Autoprovisioned values in
this file will override values stored in on-board memory.
The autoprovisioning file can be hosted with a tftp or a web server and by default is named according
to the MAC address of the device (for example: 0020f7350058.config). The autoprovisioning
filename can also be specified.
The device does not have a real time clock but can sync with a network time server on boot.
1. Click the Autoprovisioning button to open the Autoprovisioning Configuration page. 
See Figure 2-27.
Figure 2-27. Autoprovisioning Configuration Page
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2. On the Autoprovisioning Configuration page, you may enter values for the parameters
indicated in Table 2-18.
Table 2-18. Autoprovisioning Configuration Parameters
Web Page Item
Description
Autoprovisioning
Enable Autoprovisioning
See Section 2.4.13.1, "Autoprovisioning".
Get Autoprovisioning from DHCP
See Section 2.4.13.1, "Autoprovisioning".
Download Protocol
Allows you to select whether the autoprovisioning file is acquired
via TFTP or HTTP.
Autoprovisioning Server (IP Address) See Section 2.4.13.1, "Autoprovisioning" (15 character limit).
Autoprovisioning Filename
Type the desired name for the autoprovisioning file.
Autoprovisioning Autoupdate 
(in minutes)
Type the desired time (in minutes) that you want the
Autoprovisioning feature to update (6 character limit).
Note: A value of 0 will disable this option.
Autoprovision at time (HHMMSS)
Type the desired time of day that you want the Autoprovisioning
feature to update (must be 6 characters).
Note: An empty value will disable this option.
Autoprovision when idle
(in minutes > 10)
Type the desired time (in minutes greater than 10) that you want
the Autoprovisioning feature to update after a certain amount of
idle time (6 character limit).
Note: A value of 0 will disable this option.
Press the Get Autoprovisioning Template button to create an
autoprovisioning file for this unit. See Section 2.4.13.2, "Get
Autoprovisioning Template Button"
Clock
NTP Server
Allows you to select the NTP server (64 character limit).
Posix Timezone String
See Section 2.4.13.3, "Time Zone Strings" 
(43 character limit).
Set Time with External NTP Server on When selected, the time is set with an external NTP server when
boot
the device restarts.
Periodically update with time server
When selected, the time is periodically updated with a time
server.
Time update period (in hours)
Allows you to select the time updated period (in hours) 
(4 character limit).
Allows you to set the time from the NTP server.
Current Time
Current Time in 24 hour format
(HHMMSS)
Allows you to input the current time in the 24 hour format.
(6 character limit)
Click on this button to set the clock after entering the current time.
Click the Save button to save your configuration settings.
Note: You need to reboot for changes to take effect.
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Table 2-18. Autoprovisioning Configuration Parameters (continued)
Web Page Item
Description
Click on the Reboot button to reboot the system.
Note
You must click on the Save button and then the Reboot button for the changes to take
effect.
2.4.13.1 Autoprovisioning
Autoprovisioning
File
It is not necessary to set every option found in the autoprovisioning template. As long as the XML is
valid, the file can contain any subset. Options not autoprovisioned will default to the values stored in
the on board memory. For example if you only wanted to modify the device name, the following
would be a valid autoprovisioning file:
<?xml version="1.0" encoding="utf-8" ?>
<specific>
<MiscSettings>
<DeviceName>auto Intercom</DeviceName>
</MiscSettings>
</specific>
Get
Autoprovisioning
from DHCP
When this option is checked, the device will automatically fetch its autoprovisioning server address
from the DHCP server. The device will use the address specified in OPTION 150 (TFTP-servername) or OPTION 66. If both options are set, the device will use OPTION 150.
Refer to the documentation of your DHCP server for setting up OPTION 150.
To set up a Linux DHCPD server to serve autoprovisioning information (in this case using both
option 66 and 150), here's an example dhcpd.conf:
# dhcpd.conf
#
# Configuration file for ISC dhcpd (see 'man dhcpd.conf')
#
ddns-update-style ad-hoc;
option option-150 code 150 = ip-address;
subnet 10.0.0.0 netmask 255.0.0.0 {
max-lease-time 120;
default-lease-time 120;
Operations Guide
option routers
option subnet-mask
10.0.0.1;
255.0.0.0;
option domain-name
option domain-name-servers
"voiplab";
10.0.0.1;
option time-offset
-8;
option tftp-server-name
"10.0.0.254";
option option-150
10.0.0.254;
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range 10.10.0.1 10.10.2.1;}
Autoprovisioning Instead of using DHCP to provide the autoprovisioning tftp server address, you can specify an
Server (IP Address) address manually.
Autoprovisioning
Autoupdate
When the device is set to autoprovision either after a period of time, or when idle, or at a time of day,
the device will do the following:
•
Re-download the autoprovisioning file.
•
Compare this new file to the one downloaded on boot, and if it finds differences, force a system
reset.
•
After rebooting, the board will configure itself according to this new file.
Autoprovisioned An Autoprovisioned firmware upgrade only happens after a reboot, will take roughly three minutes,
Firmware Upgrades and the web page will be unresponsive during this time.
The 'FirmwareVersion' value in the xml file must match the version stored in the 'FirmwareFile'.
<FirmwareVersion>v10.2.3</FirmwareVersion>
<FirmwareFile>1023-intercom-uImage</FirmwareFile>
If these values are mismatched, the board can get stuck in a loop where it goes through the following
sequence of actions:
1. The board downloads and writes a new firmware file.
2. After the next reboot, the board recognizes that the firmware version does not match.
3. The board downloads and writes the firmware file again.
CyberData has timed a firmware upgrade at 140 seconds. Therefore, if you suspect the board is
stuck in a loop, either remove or comment out the FirmwareVersion line in the XML file and let the
board boot as it normally does.
Autoprovisioned
Audio Files
Audio files are stored in non-volatile memory and an autoprovisioned audio file will only have to be
downloaded once for each device. Loading many audio files to the device from the web page could
cause it to appear unresponsive. If this happens, wait until the transfer is complete and then refresh
the page.
The device uses the file name to determine when to download a new audio file. This means that if
you used autoprovisioning to upload a file and then changed the contents of this file at the TFTP
server, the device will not recognize that the file has changed (because the file name is the same).
Since audio files are stored in non-volatile memory, if autoprovisioning is disabled after they have
been loaded to the board, the audio file settings will not change. You can force a change to the audio
files on the board by clicking Restore Default on the Audio Configuration page or by changing the
autoprovisioning file with “default” set as the file name.
2.4.13.2 Get Autoprovisioning Template Button
The Get Autoprovisioning Template button allows the user to generate, download, edit, and then
store an autoprovisioning template on the server that serves the autoprovisioning files for devices.
To generate an autoprovisioning template directly from the device, complete the following steps:
1. On the Autoprovisioning page, click on the Get Autoprovisioning Template button.
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2. You will see a window prompting you to save a configuration file (.config) to a location on your
computer (Figure 2-28). The configuration file is the basis for the default configuration settings
for your unit).
3. Choose a location to save the configuration file and click on OK. See Figure 2-28.
Figure 2-28. Configuration File
4. At this point, you can open and edit the autoprovisioning template to change the configuration
settings in the template for the unit.
5. You can then upload the autoprovisioning file to a TFTP or HTTP server where the file can be
loaded onto other devices.
2.4.13.3 Time Zone Strings
The posix time zone string tells the internal date and time utilities how to handle daylight savings
time for different time zones. Table 2-19 shows some common strings.
Table 2-19. Common Time Zone Strings
Time Zone
Time Zone String
US Pacific time
PST8PDT,M3.2.0/2:00:00,M11.1.0/2:00:00
US Mountain time
MST7MDT,M3.2.0/2:00:00,M11.1.0/2:00:00
US Eastern Time
EST5EDT,M3.2.0/2:00:00,M11.1.0/2:00:00
Phoenix Arizonaa
MST7
US Central Time
CST6DST,M3.2.0/2:00:00,M11.1.0/2:00:00
a.Phoenix, Arizona does not use daylight savings time.
Table 2-20 shows a breakdown of the parts that constitute the following time zone string:
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•
CST6DST,M3.2.0/2:00:00,M11.1.0/2:00:00
Table 2-20. Time Zone String Parts
Time Zone String
Examples
Time Zone String
Part
Meaning
CST6CDT
The time zone offset from GMT and three character identifiers for the time zone.
CST
Central Standard Time
6
The (hour) offset from GMT/UTC
CDT
Central Daylight Time
M3.2.0/2:00:00
The date and time when daylight savings begins.
M3
The third month (March)
.2
The 2nd occurrence of the day (next item) in the month
.0
Sunday
/2:00:00
Time of day to change
M11.1.0/2:00:00
The date and time when daylight savings ends.
M11
The eleventh month (November)
.1
The 1st occurrence of the day (next item) in the month
.0
Sunday
/2:00:00
Time of day to change
Table 2-21 has some more examples of time zone strings.
Table 2-21. Time Zone String Examples
Time Zone
Time Zone String
Tokyoa
IST-9
Berlin
b
CET-1MET,M3.5.0/1:00,M10.5.0/1:00
a.Tokyo does not use daylight savings time.
b.For Berlin, daylight savings time starts on the last Sunday in March at
01:00 UTC, and ends on the last Sunday in October at 01:00 UTC, and is one
hour ahead of UTC.
Time Zone Identifier A user-definable three or four character time zone identifier (such as PST, EDT, IST, MUT, etc) is
needed at the beginning of the posix time zone string to properly set the time. However, the specific
letters or numbers used for the time zone identifier are not important and can be any three or four
letter or number combination that is chosen by the user. However, the time zone identifier cannot be
blank.
Figure 2-29. Three or Four Character Time Zone Identifier
You can also use the following URL when a certain time zone applies daylight savings time:
http://www.timeanddate.com/time/dst/2011.html
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World GMT Table
Table 2-22 has information about the GMT time in various time zones.
Table 2-22. World GMT Table
Operations Guide
Time Zone
City or Area Zone Crosses
GMT-12
Eniwetok
GMT-11
Samoa
GMT-10
Hawaii
GMT-9
Alaska
GMT-8
PST, Pacific US
GMT-7
MST, Mountain US
GMT-6
CST, Central US
GMT-5
EST, Eastern US
GMT-4
Atlantic, Canada
GMT-3
Brazilia, Buenos Aries
GMT-2
Mid-Atlantic
GMT-1
Cape Verdes
GMT
Greenwich Mean Time, Dublin
GMT+1
Berlin, Rome
GMT+2
Israel, Cairo
GMT+3
Moscow, Kuwait
GMT+4
Abu Dhabi, Muscat
GMT+5
Islamabad, Karachi
GMT+6
Almaty, Dhaka
GMT+7
Bangkok, Jakarta
GMT+8
Hong Kong, Beijing
GMT+9
Tokyo, Osaka
GMT+10
Sydney, Melbourne, Guam
GMT+11
Magadan, Soloman Is.
GMT+12
Fiji, Wellington, Auckland
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2.5 Upgrade the Firmware and Reboot the Intercom
Caution
Equipment Hazard: Devices with a serial number that begins with 1861xxxxx
can only run firmware versions 10.0.0 or later.
GENERAL ALERT
To upload the firmware from your computer:
1. Retrieve the latest Intercom firmware file from the VoIP Outdoor Intercom with Keypad
Downloads page at:
http://www.cyberdata.net/products/voip/digitalanalog/singlewireoutdoorintercomkeypad/downloads.html
2. Unzip the firmware version file. This file may contain the following:
•
Firmware file
•
Release notes
3. Log in to the Intercom home page as instructed in Section 2.4.3, "Log in to the Configuration
Home Page".
4. Click the Update Firmware button to open the Upgrade Firmware page. See Figure 2-30.
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Figure 2-30. Upgrade Firmware Page
5. Click Browse, and then navigate to the location of the Intercom firmware file.
6. Click Submit.
Note
This starts the upgrade process. Once the Intercom has uploaded the file, the Uploading
Firmware countdown page appears, indicating that the firmware is being written to flash.
The Intercom will automatically reboot when the upload is complete. When the countdown
finishes, the Upgrade Firmware page will refresh. The uploaded firmware filename should
be displayed in the system configuration (indicating successful upload and reboot).
Table 2-23 shows the web page items on the Upgrade Firmware page.
Table 2-23. Firmware Upgrade Parameters
Description
Web Page Item
File Upload
Firmware Version
Shows the current firmware version.
Use the Choose File button to navigate to the location of
the Intercom firmware file that you want to upload.
Click on the Submit button to automatically upload the
selected firmware and reboot the system.
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2.5.1 Reboot the Intercom
To reboot a Intercom, log in to the web page as instructed in Section 2.4.3, "Log in to the
Configuration Home Page".
1. Click Reboot (Figure 2-31). A normal restart will occur.
Figure 2-31. Reboot System Section
310100354
Reboot
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2.6 Command Interface
Some functions on the device can be activated using simple POST commands to the web interface.
The examples in Table 2-24 use the free unix utility, wget commands. However, any program that
can send HTTP POST commands to the device should work.
2.6.1 Command Interface Post Commands
Note
These commands require an authenticated session (a valid username and password to
work).
Table 2-24. Command Interface Post Commands
Device Action
HTTP Post Commanda
Trigger relay (for configured delay)
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/command.cgi" --post-data
"test_relay=yes"
Place call to extension (example: extension 130)
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/command.cgi" --post-data
"call=130"
Place point-to-point callb 
(example: IP phone address = 10.0.3.72)
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/command.cgi" --post-data
"call=10.0.3.72"
Terminate active call
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/command.cgi" --post-data
"terminate=yes"
Force reboot
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/command.cgi" --post-data
"reboot=yes"
Test Audio button
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/command.cgi" --post-data
"test_audio=yes"
Announce IP address
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/command.cgi" --post-data
"speak_ip_address=yes"
Play the "0" audio file
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"play_0=yes"
Play the "1" audio file
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"play_1=yes"
Play the "2" audio file
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"play_2=yes"
Play the "3" audio file
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"play_3=yes"
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Table 2-24. Command Interface Post Commands (continued)
Device Action
HTTP Post Commanda
Play the "4" audio file
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"play_4=yes"
Play the "5" audio file
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"play_5=yes"
Play the "6" audio file
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"play_6=yes"
Play the "7" audio file
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"play_7=yes"
Play the "8" audio file
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"play_8=yes"
Play the "9" audio file
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"play_9=yes"
Play the "Dot" audio file
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"play_d=yes"
Play the "Audio Test" audio file (from Audio Config)
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"play_audiotest=yes"
Play the "Page Tone" audio file
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"play_pagetone=yes"
Play the "Your IP Address Is" audio file
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"play_youripaddressis=yes"
Play the "Rebooting" audio file
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"play_rebooting=yes"
Play the "Restoring Default" audio file
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"play_restoringdefault=yes"
Play the "Ringback tone" audio file
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"play_ringback=yes"
Play the "Ring tone" audio file
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"play_ringtone=yes"
Play the "Intrusion Sensor Triggered" audio file
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"play_intrusionsensortriggered=yes"
Play the "Door Ajar" audio file
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"play_doorajar=yes"
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Table 2-24. Command Interface Post Commands (continued)
Device Action
HTTP Post Commanda
Play the "Night Ring" audio file
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"play_nightring=yes"
Delete the "0" audio file
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"delete_0=yes"
Delete the "1" audio file
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"delete_1=yes"
Delete the "2" audio file
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"delete_2=yes"
Delete the "3" audio file
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"delete_3=yes"
Delete the "4" audio file
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"delete_4=yes"
Delete the "5" audio file
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"delete_5=yes"
Delete the "6" audio file
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"delete_6=yes"
Delete the "7" audio file
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"delete_7=yes"
Delete the "8" audio file
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"delete_8=yes"
Delete the "9" audio file
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"delete_9=yes"
Delete the "Audio Test" audio file
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"delete_audiotest=yes"
Delete the "Page Tone" audio file
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"delete_pagetone=yes"
Delete the "Your IP Address Is" audio file
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"delete_youripaddressis=yes"
Delete the "Rebooting" audio file
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"delete_rebooting=yes"
Delete the "Restoring Default" audio file
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"delete_restoringdefault=yes"
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Installing the VoIP Outdoor Intercom with Keypad 70
Intercom Setup
Table 2-24. Command Interface Post Commands (continued)
Device Action
HTTP Post Commanda
Delete the "Ringback tone" audio file
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"delete_ringback=yes"
Delete the "Ring tone" audio file
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"delete_ringtone=yes"
Delete the "Intrusion Sensor Triggered" audio file
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"delete_intrusionsensortriggered=yes"
Delete the "Door Ajar" audio file
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"delete_doorajar=yes"
Delete the "Night Ring" audio file
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data
"delete_nightring=yes"
Trigger the Door Sensor Test (Sensor Config page)
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/sensorconfig.cgi" --post-data
"doortest=yes"
Trigger the Intrusion Sensor Test (Sensor Config page)
wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/sensorconfig.cgi" --post-data
"intrusiontest=yes"
a.Type and enter all of each http POST command on one line.
b. Must be in point-to-point mode see Section 2.4.6.1, "Point-to-Point Configuration"
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Appendix A: Mounting the VoIP Outdoor
Intercom with Keypad
A.1 Mount the Intercom
Before you mount the Intercom, make sure that you have received all the parts for each Intercom.
Refer to Table A-1. See Table A-2 and Table A-3 for optional accessories.
Table A-1. Mounting Components (Part of the Accessory Kit)
Quantity
Part Name
6
Accessory Kit Security Torx MS
1
Mounting Component Security Torx Key
Illustration
Table A-2. Optional Accessories (for gooseneck mounting)
Quantity
Part Name
3
Carriage bolt nuts
3
Carriage bolts
3
Carriage bolt washers
Illustration
Table A-3. Optional Accessories
Operations Guide
Quantity
Part Name
1
Spacer for Half-inch Set Screw Connector
1
531085B Hole Plug Assembly
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Illustration
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Mount the Intercom
A.2 Dimensions
5.118 [130.00]
5.198 [132.03]
Figure A-1. Unit Dimensions—Front and Side View
7.480 [190.00]
2.284 [58.01]
DIMENSIONS ARE IN INCHES [MILLIMETER]
Figure A-1. Unit Dimensions—Rear View with Mounting Hole Locations
3.740 [95.00]
ø0.280 [ø7.11]
(3 Places)
ø0.854 [ø21.69]
0.869 [22.07]
1.690 [42.93]
1.690
[42.93]
3.380 [85.85]
Dimensions are in Inches [Millimeter]
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Mount the Intercom
Figure A-2. Shroud Dimensions and Mounting Hole Locations
7.638 [194.00]
4.254 [108.06]
ø0.854 [ø21.69]
2.564 [65.13]
ø0.280 [ø7.11]
(3 PLACES)
3.434 [87.23]
3.380 [85.85]
3.819 [97.00]
7.638 [194.00]
Operations Guide
Dimensions are in Inches [Millimeter]
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0.118 [3.0] Minimum Distance
0.559 [14.21]
0.269 [6.83]
4.580 [116.33]
5.118 [130.00]
ø0.156 [ø3.96] Through Hole
82 Degrees Countersunk (6 Places)
3.181 [80.80]
3.181 [80.80]
Effective Range for
Intrusion Sensor to Function
Affix Reflective Surface Above
Intrusion Sensor
from 3 mm (Minimum)
to 14 mm (Maximum)
2.043 [51.89]
7.480 [190.00]
Dimensions are in Inches [Millimeter]
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Sensor
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0.551 [14.0] Maximum Distance
Operations Guide
Mount the Intercom
Figure A-3. Unit Dimensions—Intrusion Sensor Range and Unit without the Gang Box
75
JP10
0.551 [14.00]
BOTTOM SIDE
Effective Range for
Intrusion Sensor to Function
from 3 mm to 14 mm
Instrusion
Sensor
J10
JP1
4.200 [106.68]
J2
J7
J12
J1
J5
J3
J4
930923A
J8
3.700 [93.98]
TOP SIDE
0.118 [3.00]
ø0.138 [ø3.51]
Fits #6-32 Machine Screw
(4 Places)
1.083 [27.52]
CyberData Corporation
Mount the Intercom
Figure A-4. PCB Dimensions and Intrusion Sensor Range
SW1
J9
J6
4.200 [106.68]
DIMENSIONS ARE IN INCHES [MILLIMETER]
PROJECTION: THIRD ANGLE PROJECTION
2.300 [58.42]
0.501 [12.73]
Operations Guide
0.532 [13.53]
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Overview of Installation Types
A.3 Overview of Installation Types
An overview of the installation types and the required components are provided in Table A-4.
Table A-4. Overview of Installation Types
Installation Type
What You Need
Outdoor, on surface
011214 Intercom only
Outdoor, on surface with shroud (increased resistance)
011214 Intercom
011215 Weather Shroud (sold separately)
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Network Cable Entry Restrictions
A.4 Network Cable Entry Restrictions
A.4.1 Rear Conduit Network Cable Entry Restrictions (without Shroud)
See Figure A-5 for the rear conduit cable entry restrictions (without Shroud).
Figure A-5. Rear Conduit Network Cable Entry Restrictions—Without Shroud
Add Spacer Here
Network Cable,
1/2" Conduit &
1/2" Conduit Connector
are not provided.
A.4.2 Rear Conduit Network Cable Entry Restrictions (with Shroud)
See Figure A-6 for the rear conduit cable entry restrictions (with shroud).
Figure A-6. Rear Conduit Network Cable Entry Restrictions—With Shroud
Add Spacer Here
Network Cable,
1/2" Conduit &
1/2" Conduit Connector
are not provided.
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Service Loop Cable Routing
A.5 Service Loop Cable Routing
Figure A-7 and Figure A-8 illustrate how to route the cables to the Intercom to create a service loop.
Figure A-7. Ground Cable Service Loop Routing
Ground Lug
Route Cable(s) inside Gang Box to
Creates Service Loop
Ground Cable
(Not Provided)
Nut
(to Ground Lug
Inside 3-Gang Box
Figure A-8. Network Cable Service Loop Routing
Route Cable(s) inside Gang Box to
Creates Service Loop
Network Cable
(Not Provided)
J1
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Securing the Intercom
A.6 Securing the Intercom
Use the four Security Torx screws to secure the Intercom. See Figure A-9.
Figure A-9. Securing the Intercom
Note: To mount the intercom, use methods
compliant with local electrical codes.
Network Cable &
Ground Wire
(Not Provided)
Torx Key
3-Gang Box
J1
Faceplate &
PCB Assembly
Torx Screws
Caution
GENERAL ALERT
Operations Guide
Equipment Hazard: Do not use an electric or power screwdriver to fasten the face
plate and PCB assembly to the gang box. To prevent over-torque damage to the
gasket, do not apply more than 10 inch-pounds force. Over-torquing will cause the
gasket to tear, risk moisture intrusion, and effectively void the manufacturer's
warranty.
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Additional Mounting Options
A.7 Additional Mounting Options
A.7.1 Rear Conduit Mounting Option (Not Provided)
Figure A-10 illustrates a rear conduit mounting option for the VoIP Outdoor Intercom with Keypad.
Figure A-10. Optional Rear Conduit Mounting
Note: To mount the intercom, use methods
compliant with local electrical codes.
(121017A)
1/4" Carriage Bolt (3x)
1/2" Set Screw
Connector
(Not Provided)
For 1/2" Conduit Mounting
with Optional Weather Shroud
Remove Hole Plug Assembly
Apply RTV
Silicone Sealant
Around Conduit Hole
Spacer
(One Provided)
Network Cable &
Ground Wire
(Not Provided)
1/2" Conduit
(Not Provided)
011215A
Weather Shroud
(Sold Separate)
J1
Apply RTV
Silicone Sealant
Around Mounting Holes
Faceplate &
PCB Assembly
(121017A)
1/4" Washer & Nut (3x)
Faceplate Mounting
Screw (6x)
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Additional Mounting Options
A.7.2 Concrete Wall Mounting Option (Not Provided)
Figure A-11 illustrates a concrete wall mounting option for the VoIP Outdoor Intercom with Keypad.
Figure A-11. Optional Concrete Wall Mounting
For Rear Conduit Mounting
with Optional Weather Shroud
Remove Hole Plug Assembly
then Rotate 3-Gang Box 180
Side Entry Hole on Top
Network Cable &
Ground Wire
(Not Provided)
Hole Plug
Assembly
Concrete Screws &
*1/4"Wall
Anchors (3x)
**
**
(Not Provided)
*
Faceplate &
PCB Assembly
Apply RTV
Silicone Sealant
Around Mounting Holes
*
J1
Side Entry
161019 Nut
(to Ground Lug
Inside 3-Gang Box
Faceplate Mounting
Screw (6x)
1/2" Conduit &
1/2" Set Conduit Connector
(Not Provided)
Fiber Washer
(One Included)
For 1/2" Conduit
Wall Mounting (Left) with / without
Optional Weather Shroud
Remove Hole Plug Assembly
from Side Entry then Install it
on to Rear to Cover Hole
Note: To mount the intercom, use methods
compliant with local electrical codes.
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Additional Mounting Options
A.7.3 Goose Neck Mounting Option (Not Provided)
Figure A-12 illustrates a gooseneck mounting option for the VoIP Outdoor Intercom with Keypad.
Figure A-12. Optional Goose Neck Mounting
Note: To mount the intercom, use methods
compliant with local electrical codes.
Apply RTV Silicone Sealant
Around Hole
For Gooseneck Mounting
with Optional Shroud
Remove Hole Plug
Assembly prior
for Shroud Installation
Gooseneck
Network Cable &
Ground Wire
(Not Provided)
(121013A)
Washer (3x)
1/4" Round Head
Carriage Bolt (3x)
(121013A)
Nut (3x)
Weather Shroud
(Sold Separate)
Apply RTV
Silicone Sealant
Around Mounting Holes
Gooseneck
[Cutaway View
to Show
Cable Routing]
Gooseneck,
Grounding Rod and Clamp
(Not Provided)
J1
Ground wire
161019
(to Ground Lug
Inside 3-Gang Box
Network
Cable in
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Appendix B: Setting up a TFTP Server
B.1 Set up a TFTP Server
Autoprovisioning requires a TFTP server for hosting the configuration file.
B.1.1 In a LINUX Environment
To set up a TFTP server on LINUX:
1. Create a directory dedicated to the TFTP server, and move the files to be uploaded to that
directory.
2. Run the following command where /tftpboot/ is the path to the directory you created in
Step 1: the directory that contains the files to be uploaded. For example:
in.tftpd -l -s /tftpboot/your_directory_name
B.1.2 In a Windows Environment
You can find several options online for setting up a Windows TFTP server. This example explains
how to use the Solarwinds freeware TFTP server, which you can download at:
http://www.cyberdata.net/support/voip/solarwinds.html
To set up a TFTP server on Windows:
1. Install and start the software.
2. Select File/Configure/Security tab/Transmit Only.
3. Make a note of the default directory name, and then move the firmware files to be uploaded to
that directory.
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Appendix C: Troubleshooting/Technical
Support
C.1 Frequently Asked Questions (FAQ)
To see a list of frequently asked questions for your product, do the following:
1. Go to the following URL:
http://www.cyberdata.net/products/voip/digitalanalog/singlewireoutdoorintercomkeypad/faqs.html
2. Go to the support page for your product, and click on the FAQs tab.
C.2 Documentation
The documentation for this product is released in an English language version only. You can
download PDF copies of CyberData product documentation by doing the following:
1. Go to the following URL:
http://www.cyberdata.net/products/voip/digitalanalog/singlewireoutdoorintercomkeypad/docs.html
2. Go to the support page for your product, and click on the Documentation tab.
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Contact Information
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Warranty
C.4 Warranty
CyberData warrants its product against defects in material or workmanship for a period of two
years from the date of purchase. Should the product fail Within Warranty, CyberData will repair
or replace the product free of charge. This warranty includes all parts and labor.
Should the product fail Out of the Warranty period, a flat rate repair charge of one half of the
purchase price of the product will be assessed. Repairs that are Within Warranty period but are
damaged by improper installation, modification, or abuse are deemed Out of Warranty and will
be charged at the Out of Warranty rate. A device is deemed Out of Warranty when its purchase
date is longer than two years or when the device has been damaged due to human error during
installation, modification, or abuse. A replacement unit will be offered at full cost if the device
cannot be repaired.
End of Life Devices out of warranty are included under this policy. However, End of Life
devices are not eligible for our Spare in the Air program. End of Life devices are devices that
are no longer produced or sold. Therefore, we cannot offer a Spare in the Air replacement.
Technical support is still available for these devices. However, no firmware revisions or updates
will be scheduled. If an End of Life device cannot be repaired, a replacement of a current
version of the device may be offered at MSRP.
Products shipped to CyberData, both within and out of warranty, are shipped at the expense of
the customer. CyberData will pay return shipping charges for repaired products.
CyberData shall not under any circumstances be liable to any person for any special, incidental,
indirect or consequential damages, including without limitation, damages resulting from use or
malfunction of the products, loss of profits or revenues or costs of replacement goods, even if
CyberData is informed in advance of the possibility of such damages.
C.4.1 Warranty & RMA Returns within the United States
If service is required, you must contact CyberData Technical Support prior to returning any
products to CyberData. Our Technical Support staff will determine if your product should be
returned to us for further inspection. If Technical Support determines that your product needs to
be returned to CyberData, an RMA number will be issued to you at this point.
Your issued RMA number must be printed on the outside of the shipping box. No product will be
accepted for return without an approved RMA number. The product in its original package
should be sent to the following address:
CyberData Corporation
3 Justin Court.
Monterey, CA 93940
Attn: RMA "xxxxxx"
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Warranty
C.4.2 Warranty & RMA Returns outside of the United States
If you purchased your equipment through an authorized international distributor or reseller,
please contact them directly for product repairs.
C.4.3 Spare in the Air Policy
CyberData now offers a Spare in the Air no wait policy for warranty returns within the United
States and Canada. More information about the Spare in the Air policy is available at the
following web address:
http://www.cyberdata.net/support/warranty/spareintheair.html
C.4.4 Return and Restocking Policy
For our authorized distributors and resellers, please refer to your CyberData Service
Agreement for information on our return guidelines and procedures.
For End Users, please contact the company that you purchased your equipment from for their
return policy.
C.4.5 Warranty and RMA Returns Page
The most recent warranty and RMA information is available at the CyberData Warranty and
RMA Returns Page at the following web address:
http://www.cyberdata.net/support/warranty/index.html
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Index
changing
the web access password 24
Cisco SRST 31
command interface 67
commands 67
concrete wall mounting option (not provided) 81
conduit mounting option (not provided) 80
configurable parameters 23, 25, 28, 31, 65
configuration
audio 46
default IP settings 19
door sensor 41
intrusion sensor 41
SIP 30
using Web interface 19
configuration home page 21
configuration page
configurable parameters 23, 25, 28
connector functions 14
connector locations 14, 15
contact information 85
contact information for CyberData 85
CyberData contact information 85
Numerics
16 AWG gauge wire 9
A
activate relay (door sensor) 43
activate relay (intrusion sensor) 43
activity LED 16
address, configuration login 21
alternative power input 5
announcing a device’s IP address 17
audio configuration 46
night ring tone parameter 48
audio configuration page 46
audio encodings 4
audio files, user-created 49
autoprovision at time (HHMMSS) 58
autoprovision when idle (in minutes > 10) 58
autoprovisioning 58, 59
autoprovisioned audio files 60
autoprovisioned firmware upgrades 60
autoprovisioning autoupdate 60
autoprovisioning from DHCP 59
autoprovisioning server (IP address) 60
get autoprovisioning template button 58
autoprovisioning autoupdate (in minutes) 58
autoprovisioning configuration 57, 58
autoprovisioning filename 58
autoprovisioning server (IP Address) 58
auxiliary relay, 1A at 30 VDC 5
D
default
gateway 19
intercom settings 88
IP address 19
subnet mask 19
username and password 19
web login username and password 21
default gateway 19, 28
default intercom settings 17
default IP settings 19
default login address 21
device configuration 24
device configuration parameters 58
the device configuration page 57
device configuration page 24, 34, 35
device configuration parameters 25
device configuration password
changing for web configuration access 24
DHCP Client 4
DHCP IP addressing 28
dial out call 38
dial out extension (intrusion sensor) 43
dial out extension strings 38
dimensions 5, 72
B
backup SIP server 1 31
backup SIP server 2 31
backup SIP servers, SIP server
backups 31
baud rate
verifying 16
boost (volume) 25
C
call button
indicator light 8
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pcb dimensions and intrusion sensor range 75
shroud dimensions and mounting hole locations 73
unit dimensions and intrusion sensor range without
the gang box 74
unit dimensions—front and side view 72
unit dimensions—rear view and mounting hole
locations 72
discovery utility program 21
DNS server 28
door sensor 41, 42, 48
activate relay 43
door open timeout 42
door sensor normally closed 42
flash button LED 43
play audio locally 43
door strike intermediate relay 12, 13
download protocol, HTTP or TFTP 58
DTMF
DTMF activation plays tone 25
DTMF activation plays tone 25
DTMF tones 38
DTMF tones (using rfc2833) 38
E
electric screwdriver 79
enable night ring events 53
ethernet I/F 5
event configuration
enable night ring events 53
event configuration page 52
expiration time for SIP server lease 32, 40
export configuration button 23
export settings 23
get autoprovisioning template button 58
GMT table 63
GMT time 63
goose neck mounting option (not provided) 82
H
home page 21
http POST command 67
http web-based configuration 4
I
identifier names (PST, EDT, IST, MUT) 62
identifying your product 1
import configuration button 23
import settings 23
import/export settings 23
indicator light 8
installation, typical intercom system 2
intercom configuration
default IP settings 19
intercom configuration page
configurable parameters 31, 65
intrusion sensor 41, 43
activate relay 43
dial out extension 43
flash button LED 43
play audio locally 43
intrusion sensor range 74
IP address 19, 28
IP addressing 28
default
IP addressing setting 19
F
J
factory default settings 17
how to set 18
fastening, gang box 79
firmware
where to get the latest firmware 64
flash button LED (door sensor) 43
flash button LED (intrusion sensor) 43
J3 terminal block, 16 AWG gauge wire 9
K
keypad configuration page 34
G
L
gang box, fastening 79
gasket, avoid over-torque damage 79
get autoprovisioning from DHCP 58
get autoprovisioning template 58
Operations Guide
lease, SIP server expiration time 32, 40
LED
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P
green link LED 16
yellow activity LED 16
lengthy pages 45
link LED 16
Linux, setting up a TFTP server on 83
local SIP port 31
log in address 21
M
mounting 71
additional mounting options 80
concrete wall mounting option (not provided) 81
conduit mounting option (not provided) 80
goose neck mounting option (not provided) 82
illustration of intercom mounting process 71
mounting an intercom 71
mounting components (part of the accessory kit) 71
network cable entry restrictions 77
overview of installation types 76
rear conduit network cable entry restrictions (with
shroud) 77
rear conduit network cable entry restrictions (without
shroud) 77
securing the intercom 79
service loop cable routing 78
mounting components (part of the accessory kit) 71
multicast configuration 44
Multicast IP Address 45
N
navigation (web page) 20
navigation table 20
network cable entry restrictions 77
network parameters 28
nightring tones 45
Nightringer 9, 61
nightringer settings 39
NTP server 58
R
rear conduit network cable entry restrictions (with
shroud) 77
rear conduit network cable entry restrictions (without
shroud) 77
reboot 65, 66
regulatory compliance 5
remote SIP port 31
reset test function management button 17
resetting the IP address to the default 71
restoring factory default settings 17, 88
restoring the factory default settings 18
return and restocking policy 87
O
on-board relay 10
operating temperature 5
output 5
overview of installation types 76
Operations Guide
packet time 4
pages (lengthy) 45
part number 5
parts list 6
password
for SIP server login 31
login 21
restoring the default 19
payload types 5
pcb dimensions and intrusion sensor range 75
play audio locally (door sensor) 43
play audio locally (intrusion sensor) 43
point-to-point configuration 32
port
local SIP 31
remote SIP 31
posix timezone string
timezone string 58
POST command 67
power input 5
alternative 5
power screwdriver 79
priority
assigning 45
product
configuring 19
parts list 6
product features 3
product overview
product features 3
product specifications 5
supported protocols 4
supported SIP servers 4
typical system installation 2
product specifications 5
protocol 5
protocols supported 4
930923A
CyberData Corporation
VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299
91
T
ringtones 45
lengthy pages 45
RJ-45 14
RMA returned materials authorization 85
RMA status 85
rport discovery setting, disabling 32
RTFM button 17
RTFM jumper 17, 18
RTP/AVP 4
tech support 85
technical support, contact information 85
terminal block, 16 AWG gauge wire 9
TFTP server 4, 83
time zone string examples 62
triggering a dial out call or security code 38
U
S
sales 85
securing the intercom 79
security code 38
sensor setup page 42
sensor setup parameters 41
sensors 42
server address, SIP 31
service 85
service loop cable routing 78
set the time from the NTP server 58
set time with external NTP server on boot 58
setting up an intercom 9
settings, default 17
shroud dimensions and mounting hole locations 73
SIP
enable SIP operation 31
local SIP port 31
user ID 31
SIP (session initiation protocol) 4
SIP configuration 30
SIP Server 31
SIP configuration parameters
outbound proxy 31, 40
registration and expiration, SIP server lease 32, 40
user ID, SIP 31
SIP registration 31
SIP remote SIP port 31
SIP server 31
password for login 31
SIP servers supported 4
user ID for login 31
SIP settings 31, 32
Spare in the Air Policy 87
SRST 31
static IP addressing 28
Stored Network Settings 28
subnet mask 19, 28
supported protocols 4
Operations Guide
930923A
unit dimensions and intrusion sensor range without the
gang box 74
unit dimensions—front and side view 72
unit dimensions—rear view and mounting hole
locations 72
upgrading to firmware 6.x.x from 5.x.x 79
user ID
for SIP server login 31
username
changing for web configuration access 24
default for web configuration access 21
restoring the default 19
V
verifying
baud rate 16
network connectivity 16
VLAN ID 29
VLAN Priority 29
VLAN tagging support 29
VLAN tags 29
volume boost 25
W
warranty 5, 86
warranty & RMA returns outside of the United States 87
warranty and RMA returns page 87
warranty policy at CyberData 86
web access password 19
web access username 19
web configuration log in address 21
web page
navigation 20
web page navigation 20
web-based intercom configuration 19
wget, free unix utility 67
Windows, setting up a TFTP server on 83
CyberData Corporation
VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299
92
wiring the circuit 11
devices less than 1A at 30 VDC 11
Operations Guide
930923A
CyberData Corporation
VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299
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