mono- and three-phase grid-tied solar inverter limited product warranty

PL201710 EN LIMITED PRODUCT WARRANTY SOLAR INVERTERS - V. 1.0
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MONO- AND THREE-PHASE
GRID-TIED SOLAR INVERTER
LIMITED PRODUCT WARRANTY
Solar Solutions GmbH | Schneckenhofstrasse 19 | 60596 Frankfurt am Main | Germany | www.aeg-industrialsolar.de
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LIMITED PRODUCT WARRANTY FOR GRID-TIED SOLAR INVERTERS
For single-phase grid-tied solar inverters AS-IR01 series and AS-IR01-2 series
and for three-phase grid-tied solar inverters AS-IC01 series and AS-IC01-2 series
Thank you for choosing AEG grid-tied solar inverters! We at Solar Solutions GmbH are committed to the highest quality levels for our
products. We therefore offer our customers a Limited Product Warranty covering :
- 5 years for AEG single-phase inverters of the series AS-IR01 and AS-IR01-2, and
- 5 years for AEG three-phase inverters of the series AS-IC01 and AS-IC01-2
(collectively referred to as “Products”) as detailed in the following paragraphs.
Additional 5 years for single-phase inverters of the series AS-IR01 and AS-IR01-2 are offered upon product registration in specific countries.
Please refer to 2.1 “Geographic Scope of Application”.
1 - MANUFACTURER´S LIMITED WARRANTY
The Limited Product Warranty for Grid-Tied Solar Inverters (hereinafter: Limited Product Warranty) provided by Solar Solutions GmbH
(hereinafter “Solar Solutions”) is not a guarantee of durability and does not include product availability. This Limited Warranty applies only to
the single-phase inverters of the series AS-IR01 and AS-IR01-2, and the to the three-phase inverters of the series AS-IC01 and AS-IC01-2 in
the countries specified in the section “Geographic Scope of Application”
2 - SCOPE
2.1 - Geographic Scope of Application
This Limited Product Warranty coverage applies to all countries in the European Union and Switzerland. Further specifications concerning
individual countries can be found under 3.1.1 “Exceptions to the Warranty Coverage Period”.
2.2 - Warranty Eligibility
Warranty Claimants eligible for raising claims within the scopes of the Limited Product Warranty are (1) buyers who purchased themselves
the products (Dealers) and (2) buyers who have legitimately acquired the products with no modifications from the Dealers (End Users).
2.3 - Limitations
The Limited Product Warranty as set forth herein are expressly in lieu of and exclude all other express or implied warranties, including but
not limited to warranties of merchantability and of fitness for particular purpose, use, or application, and all other obligations or liabilities
on the part of Solar Solutions, unless such other obligations or liabilities are expressly agreed to in writing signed and approved by Solar
Solutions. Solar Solutions shall have no responsibility or liability whatsoever for damage or injury to persons or property, or for other loss or
injury resulting from any cause whatsoever arising out of or related to the product, including, without limitation, any defects in the product,
Solar Solutions GmbH | Schneckenhofstrasse 19 | 60596 Frankfurt am Main | Germany | www.aeg-industrialsolar.de
PL201710 EN LIMITED PRODUCT WARRANTY SOLAR INVERTERS - V. 1.0
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or from use or installation. Under no circumstances shall Solar Solutions be liable for incidental, consequential or special damages, howsoever
caused. Loss of use, loss of profits, loss of production, and loss of revenues are specifically and without limitation excluded. Solar Solution’s
aggregate liability, if any, in damages or otherwise, shall not exceed one hundred percent of the amount actually paid by the direct customer.
Nothing herein shall be construed as to exclude any mandatory provision of law. The limitation hereunder shall be enforceable only to the
maximum extent allowed by the applicable law.
2.4 - Exclusion of Warranty Claims
Solar Solutions’ Limited Product Warranty does not cover product damages or performance issues if these arise from the following reasons:
- Failure to comply with the Installation Instructions / the User Manual / Maintenance Instructions and/or the protocols therein;
- Failure to observe the applicable safety regulations and standards;
- Product and/or design modifications or part replacement not authorized by Solar Solutions;
- Damages related to improper handling, transportation, storage, or repackaging
- Damages related to improper storage by product Dealers and/or End User
- Incorrect installation or commissioning;
- Insufficient product ventilation;
- Incorrect use or inappropriate operation (including, but not limited to, improper forced shutdown, improper DC ratio etc.);
- Force majeure (including but not limited to lightning, overvoltage, storm, fire).
Further, this Limited Product Warranty does not cover:
- Those products for which the AEG Warranty Card was not provided upon filing the claim;
- Cosmetic or finish defects which do not directly impair energy production.
3 - WARRANTY COVERAGE
3.1 Warranty Coverage Period
The Limited Product Warranty for AEG grid-tied solar inverters (Products) is offered by Solar Solutions for the following Warranty Coverage
(Warranty Coverage Period):
- 5 years for AEG single-phase inverters of the series AS-IR01 and AS-IR01-2, and
- 5 years for AEG three-phase inverters of the series AS-IC01 and AS-IC01-2
For the abovementioned product types the Warranty Coverage Period the Warranty Coverage Period begins when the device is first installed
and/or commissioned (in line with the commissioning report), whichever comes first, by or for the first Warranty Claimant. The product needs
to be installed and commissioned in compliance with the manufacturer’s installation instructions applying to the respective products in order
for the Limited Product Warranty to be valid. If structural or unauthorized changes have been made to the product without the express
request/consent of Solar Solutions, the Limited Product Warranty will be terminated on the date of said changes were made, regardless of
the abovementioned warranty period, and Solar Solutions will bear no costs for repairing eventual damages caused by said unauthorized
changes to the product.
3.1.1 - Exceptions to the Warranty Coverage Period
In specific countries an additional Warranty Coverage Period is granted that differs from the Warranty Coverage Period detailed in paragraph
3.1 . Below is an overview of the conditions that apply in specific countries and requisites to activate the additional Warranty Coverage Period.
Solar Solutions GmbH | Schneckenhofstrasse 19 | 60596 Frankfurt am Main | Germany | www.aeg-industrialsolar.de
PL201710 EN LIMITED PRODUCT WARRANTY SOLAR INVERTERS - V. 1.0
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Country / Area
Product type
Warranty Coverage Period
Condition(s)
Netherlands
Single-phase inverters of the
series AS-IR01 and AS-IR01-2
5 years (standard Warranty
Coverage Period as in 3.1) +
additional 5 years
Product registration on AEG Inverter Service
page www.aeg-industrialsolar.de/product-registration-warranty-extension/ and subsequent
confirmation by Solar Solutions GmbH
Belgium
Single-phase inverters of the
series AS-IR01 and AS-IR01-2
5 years (standard Warranty
Coverage Period as in 3.1) +
additional 5 years
Product registration on AEG Inverter Service
page www.aeg-industrialsolar.de/product-registration-warranty-extension/and subsequent
confirmation by Solar Solutions GmbH
Luxembourg
Single-phase inverters of the
series AS-IR01 and AS-IR01-2
5 years (standard Warranty
Coverage Period as in 3.1) +
additional 5 years
Product registration on AEG Inverter Service
page www.aeg-industrialsolar.de/product-registration-warranty-extension/ and subsequent
confirmation by Solar Solutions GmbH
3.1.2 - Warranty Coverage Period Extension
The Warranty Coverage Period can be optionally extended. End Users should contact their Dealers / Dealers should contact Solar Solutions
if interested in this option or visit the AEG Inverter Service page, “Warranty Extension” section. www.aeg-industrialsolar.de/productregistration-warranty-extension.
3.2 - Warranty Coverage Application
This Limited Product Warranty covers the costs incurred for repairs and / or replacement parts during the abovementioned Warranty Period
as part of and in accordance with the conditions stipulated herein from the date of beginning of the Warranty Period. Should a product
become defective during the Warranty Period, at discretion of Solar Solutions the case will be handled as follows:
1) Product Replacement: The product will be replaced with a product of equivalent value with regard to product type and age, or
2) Repair On-Site: The product will be repaired on-site by a service partner appointed by Solar Solutions, or
3) Repair at Solar Solutions´Service Center: The product will be repaired at Solar Solutions´Service Center
4 - CLAIM PROCEDURE
Should an AEG product become defective during the Warranty Period, the Warranty Claimant must notify Solar Soltuions of the fault as
soon as it occurs. Specifically, End Users are requested to first contact the Dealers they have purchased the products from, and authorize the
Dealer to proceeding in filing a claim to Solar Solutions.
In order to determine if the product is still covered by this Limited Product Warranty, the Warranty Claimant has to provide:
- a copy of the purchasing invoice
- a copy of the Commissioning Report including the serial number of the defective product
- a filled copy of the Warranty Card (see Annex 1 Warranty Card Template), which also include the error message (Fault Instruction Code)
and other information regarding the defect/fault
- assurance that all tests for warranty exclusions have been carried out by the installer (if available)
- proof of regular maintenance according to the predefined maintenance plan (if available)
- (if applicable) documentation detailing previous claims/exchanges
The above documentation shall be sent per Email to Solar Solutions at: service@aeg-industrialsolar.de or through the dedicated AEG
Inverter Service page on www.aeg-industrialsolar.de (www.aeg-industrialsolar.de/submit-warranty-card/).
Further information related to the general photovoltaic installation where the product was deployed may be required.
Solar Solutions GmbH | Schneckenhofstrasse 19 | 60596 Frankfurt am Main | Germany | www.aeg-industrialsolar.de
PL201710 EN LIMITED PRODUCT WARRANTY SOLAR INVERTERS - V. 1.0
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Proper fault diagnosis may require the intervention of a qualified service technician.
Solar Solutions will provide instructions for proper return and / or disposal of the defective product.
Only Solar Solutions has the right to revise the abovementioned contents; no traders, distributors or Dealers have the right to apply changes
to the Warranty Card provided by Solar Solutions. Solar Solutions reserves the final interpretation right.
5 - WARRANTOR
Solar Solutions GmbH
Schneckenhofstrasse 19
60596 Frankfurt am Main
Germany
www.aeg-industrialsolar.de
Frankfurt am Main, 01.10.2017
Solar Solutions GmbH | Schneckenhofstrasse 19 | 60596 Frankfurt am Main | Germany | www.aeg-industrialsolar.de
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PL201710 EN LIMITED PRODUCT WARRANTY SOLAR INVERTERS - V. 1.0
ANNEX 1 - WARRANTY CARD TEMPLATE
SOLAR SOLUTIONS GMBH WARRANTY CARD
Customer Name
Customer Address
Telephone
Contact Person
Mail
Product Model Number
Factory Serial Number
Installation and/or
commsissioning date
Fault Time
Power
Device Name
Please choose the related
answer (yes / no):
Is the braking function
applied?
Y
N
Does abnormal noise
occur during the fault?
Y
N
Does the product emit smoke
during the fault?
Y
N
Fault Instruction Code
Comments
Thank you for contacting us. We will deal with your enquiry as soon as possible.
Solar Solutions GmbH | Schneckenhofstrasse 19 | 60596 Frankfurt am Main, Germany
Registered Office: Frankfurt am Main, HRB 106515 | VAT Nr. DE 308 826 539
www.aeg-industrialsolar.de | info@aeg-industrialsolar.de
Solar Solutions GmbH | Schneckenhofstrasse 19 | 60596 Frankfurt am Main | Germany | www.aeg-industrialsolar.de
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