CRASH
Case Study
e
Dr. Logic
CrashPlan PROe ™ Simplifies
Backup for Managed Services Provider
Dr Logic has become one of London’s most respected Mac
specialists and is a trusted ally to its busy innovators and
creative businesses. Not a faceless IT services company, Dr
Logic prides itself on its in-depth understanding of clients’
systems and business needs.
Life Before CrashPlan PROe
Before CrashPlan PROe, the company provided backup services using “a
variety of software, each with strengths and weaknesses, each offering
only partial solutions,” recalls founder Roman Marszalek. Different
products created management challenges, duplication of effort and
administrative inefficiencies, making it difficult to deliver the quality of
service that Roman wanted to provide his customers.
According to Roman, "Until CrashPlan PROe came along, we had to
work around buggy, unreliable and restrictive programs. Lacking
encryption, compression, delta blocking and flexible scheduling, these
products were slow, gobbled up disk space and consumed bandwidth.”
As a result, Dr Logic’s backup offering was not the profitable, efficient
and invisible solution Roman’s business model demanded.
Dr Logic: CrashPlan PROe Makes Sense
At a Glance:
Established in 2003, Dr Logic is a
London-based team of Mac IT
specialists, providing IT support. They
believe that IT systems exist to help
business innovate, create and compete.
Industry: Technology
Offering Groups: Technology, support,
service provider
Solutions Area: Enterprise IT/Security
Regions: London, England
Number of Locations: 1
“Until CrashPlan PROe came along, we
had to work around buggy, unreliable,
and restrictive programs. Lacking
encryption, compression delta blocking,
and flexible scheduling, these products
were slow, gobbled up disk space, and
consumed bandwidth. Now we have a
backup offering that is a profitable,
efficient and invisible solution.”
Roman Marszalek,
Founder and Director, Dr Logic
CrashPlan PROe is perfect for a service provider like Dr Logic, providing
Benefits
flexible and effective backup in a single, comprehensive solution. The
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ability to do local file restoration and to allow clients to restore files by
themselves adds responsiveness when minutes matter.
Roman considers automatic backup his favorite CrashPlan PROe feature.
“Automatic backup makes the story more interesting,” says Roman. “It
really compels customers to purchase the service.”
Copyright ©2011 Code 42 Software, Inc. All rights reserved.
Backup / restores over the Internet
End-user restores
Backup reporting to users
Valuable admin reports
Data integrity checks
Secure authentication and deployment
For more information about CrashPlan PROe,
contact CrashPlan PROe Sales:
Email sales@crashplanpro.com
612 - 333 - 4242
Challenges:
CrashPlan PROe to the Rescue
When a client’s server crashed, the hard disk was damaged
beyond repair. Without their corporate FileMaker Pro
databases and mail server, the client’s business was at risk.
They made a quick call to Dr Logic, who restored the archived
files and delivered them to the client a few hours later.
• Multiple partial solutions meant duplication
of effort, inefficiencies supporting different
products, steep learning curve
• Buggy, unreliable, limited software
• Lack of encryption
In another case, a laptop was left in a cab. Once again, Dr
Logic used CrashPlan PROe to restore the wayward laptop’s
files and deliver them into the client’s hands. Another satisfied
customer.
• Unreliable file restoration
• Slow, high resource consumption centralized
backup management
Solutions
A Great Relationship with a Great Company
In the time that Dr Logic has been a CrashPlan PROe customer,
• Fast, easy, and secure data protection and
accessibility, 24/7/365
Roman has appreciated the quality of support he has received
• Ultra-efficient data capture and storage
from the CrashPlan PROe team. He’s impressed with their
• Convenient access to data via web browser
enthusiasm, helpful attitude and their knowledge of the
anytime from anywhere
product. He also likes that many of his suggestions and
• Protection for email, system configuration
feedback are reflected in new releases.
and asset information
• Sophisticated backup engine encrypts and
What’s Next?
compresses POS data before sending
Roman is excited about the laptop locator feature under
• Scalable technology and competitive pricing
development, which will allow him to disable access to a
(Crashplan PROe Server is FREE)
specific lost laptop, adding even more value to his now
accommodates future growth
profitable backup service.
Private Cloud Backup
Active Directory
Onsite
Machines
Copyright ©2011 Code 42 Software, Inc. All rights reserved.
Offsite
Machines
CRASH
Case Study
e
EF Recovery
CrashPlan PROe ™ Helps West Coast
Financial Recovery Company Expand
A growing financial recovery company’s tape backup regimen
could no longer keep up with the demands of its rapidly expanding
nationwide presence.
Unburdening the Taxpayer
EF Recovery is a fast-growing financial reimbursements company that recovers
the cost of emergency services from liable consumers or their insurance
At a Glance:
Industry: Financial Recovery
Offering Groups: Municipal fire
departments and emergency
services providers
Regions: US
Number of Locations: 1
companies.
Providing member departments with an advanced online claims management
system, EF Recovery enables members to solve budget problems without resorting
to levies on taxpayers and results in a lower tax burden for everyone in the
community.
Not Surprisingly, the availability of accurate customer records is vital to the
company’s success and backing up was essential.
Before CrashPlan PRO
Rob Platt, IT Manager and Will Horne (End-User Support), had devised a
tape-based backup regime that met their initial needs. As their storage
requirements grew to accommodate customer demands, they invested in more
tape, an automatic feeder and a carousel. Even so, it was a still a labor-intensive
“CrashPlan PROe is an easy to
deploy and extremely cost-effective
way to support what we do. With
the time we save not performing
complicated tape-based backup, we
are able to add to our service
offering and expand much faster
than we thought possible.”
Rob Platt,
IT Manager
Benefits:
• Fast, easy, and secure data
protection and accessibility,
24/7/365
system, requiring constant monitoring and attention.
• Ultra-efficient data capture and
storage
And when restoring files was required, it was equally labor-intensive and slow.
• Automatic archive validation
ensures system integrity data no
matter its origin
Without data de-duplication, no version management, and no file searching,
retrieving data chewed up bandwidth over their DSL line. Once the necessary file
was located, it could be as much as three days out of sync with the most recent
data. In short, they were about 80% backed up about 90% of the time.
Until CrashPlan PROe came along, they knew their system was costing money,
time, and infrastructure. With the future looking good for company growth, Rob
Platt and the folks in IT knew the current system was not sustainable.
Copyright ©2011 Code 42 Software, Inc. All rights reserved.
• Sophisticated backup engine
encrypts data ensuring regulatory
compliance
• Scalable technology and
competitive pricing
CrashPlan+ to CrashPlan PROe:
A Logical Progression
Rob first became acquainted with the benefits of automatic
backup while using CrashPlan at home. After running it
through its paces while backing up to colleagues and
co-workers, Rob and the IT team quickly recognized the
value of automatic, continuous backup for their company.
Once installed in their data center, CrashPlan PROe
“CrashPlan PROe automatic and continuous backup
drastically reduced the opportunity cost associated with our
previous tape backup solution.”
“Now,” Rob points out, “Our technology resources can
dedicate more time to delivering on our core competencies
(providing financial recovery tools for fire departments),
rather than manhandling backup into submission.”
impressed the team with its ease of implementation and
What’s Next?
reliability. But what they appreciate most is its low TCO.
Anticipating 100% growth in the next year, Rob plans to
Even though their storage needs have grown as new
add two servers for each state that signs up with EF
customers come on board, thanks to the CrashPlan PROe’s
Recovery. Because the PROe Server software is free, there
compression feature, they have not yet had to purchase
will be no additional software cost to manage these servers
additional servers to accommodate the additional data.
and their backup archives. Also, Rob plans to use
Requiring less bandwidth than the previous solution, backups
CrashPlan PROe’s API to develop his own custom reporting
take place in real-time without affecting overall system
capability giving him even greater granularity in
performance. According to Will, CrashPlan PROe’s version
monitoring and maintaining the health of his backup
retention feature allows an even greater ability to manage
the growth of the backup archive. Of course being to restore
data at will in minutes provides the added reassurance that
the data will always be there should disaster strike.
archive.
For more information about CrashPlan PROe,
contact CrashPlan PROe Sales:
Email sales@crashplanpro.com
612 - 333 - 4242
Private Cloud Backup
Onsite
Machines
Copyright ©2011 Code 42 Software, Inc. All rights reserved.
Offsite
Machines
CRASH
Case Study
e
Great Clips
CrashPlan PROe continuous Backup
is Key to Franchise Growth
Great Clips is one of the largest salon franchises in the nation
and is growing rapidly. Its expanding mobile workforce
requires a backup solution that provides continuous
protection while traveling without impeding productivity.
It’s a Whole New Mobile World
Josh Hawkins, IT specialist at Great Clips, manages a mixed
environment of PCs and Macs. With an ever-expanding mobile
workforce, Josh was concerned that the company was just one lost
laptop away from a PR disaster. The loss of even one important file
could mean costly down time and a serious loss of productivity.
Despite corporate backup policies, requiring users to back up via VPN
was not realistic or practical in the field. Inconsistent backup policy
was creating a security and data loss risk for the company and its
investors.
Looking for a Solution
In addition to backup protection for its mobile workforce, Great Clips
also needed to comply with PCI Data Security Standards on the retail
side and HIPAA regulations on the corporate side.
In short, Josh was looking for an easy-to-use product on a robust
platform to manage backup for his fleet of laptops that also met strict
compliance rules.
“I need to back up business data. Period.” Josh recalls. “ I need
bullet-proof encryption, and invisible operation until we restore a file.”
After considerable evaluation of enterprise backup products, only
CrashPlan PROe provided the comprehensive solution he was looking
for.
Copyright ©2011 Code 42 Software, Inc. All rights reserved.
At a Glance:
Established in 1982 Great Clips runs
more than 2,700 salons throughout
the United States and Canada,
making it the largest single-brand
salon in North America.
Industry: Retail
Offering Groups: Retail Health & Beauty
Solutions Area: Enterprise IT/
Security/PCI Compliance
Regions: US & Canada
Number of Locations: 2700 stores
“CrashPlan PROe combines all the
benefits of onsite, offsite and hosted
online backup for continuous protection
in one easy to use and administer
package. And because it was priced
right, I could approve it immediately
within my own budget!!”
Josh Hawkins,
IT Specialist, Great Clips
Benefits
• Backup / restores over the Internet
• End-user restores
• Backup reporting to users
• Valuable admin reports
• Data integrity checks
• Secure authentication and deployment
For more information about CrashPlan PROe,
contact CrashPlan PROe Sales:
Email sales@crashplanpro.com
612 - 333 - 4242
CrashPlan PROe: People-Friendly, Enterprise
Tough
Challenges:
Josh saw the power of CrashPlan PROe right away. Its
• Unreliable and impractical backup
over VPNs
cross-platform support lets him implement his backup strategy
• Inconsistent backups practices
within his existing infrastructure with a single backup solution.
Now all the desktops and laptops at Great Clips are backed up
continuously, regardless of location or platform. Meanwhile,
• Risk of losing investor confidence if
laptop is lost or stolen
• Unacceptable levels of down time due
to data loss
automatic archive validation assures Josh that data will restore
perfectly and instantly when necessary.
Solutions
“CrashPlan PROe combines all the benefits of onsite, offsite and
hosted online backup for continuous protection in one easy to use
• Fast, easy, and secure data protection
and accessibility, 24/7/365
and easy-to-administer package. And because it was priced right,
• Ultra-efficient data capture and storage
I could approve it immediately within my own budget!!”
• Convenient access to data via web
browser anytime from anywhere
“Best of all,” Josh points out, “CrashPlan PROe is scalable so it
• Automatic archive validation ensures
system integrity of POS computers,
desktops and laptops, regardless of
location
will meet our needs as we grow.”
What’s Next?
Because of its reliability and scalability, Josh is exploring using
CrashPlan PROe as a platform for backing up 1100 retail
• Sophisticated backup engine encrypts
and compresses POS data
• Scalable technology and competitive
pricing accommodates future growth
point-of-sale (POS) endpoints. This will allow Great Clips to
efficiently capture and protect up-to-the-minute sales history,
inventory, customer and credit card processing data.
PRO Cloud
Private Cloud
Onsite
Machines
Copyright ©2011 Code 42 Software, Inc. All rights reserved.
Laptops
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