Placing Calls - VANTACT COMMUNICATION SYSTEMS

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Overview
Hardware Component Instructions
The main hardware components of the SIP-T46G IP phone are the LCD screen and the keypad.
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Hardware component instructions of the SIP-T46G IP phone are:
Item
Description
Shows information about calls, messages, soft keys, time, date
and other relevant data:
• Default account
①
LCD Screen
• Call information—caller ID, call duration
• Icons (for example,
)
• Missed call text or second incoming caller information
• Prompt text (for example, "Saving config file!")
• Time and date
Indicates phone power and some feature statuses.
②
Power Indicator LED
• Receives an incoming call—Fast flashing
• Receives a voice mail or text message—Slowly flashing
③
Line Keys
Use these keys to activate up to sixteen accounts and assign
various features.
HEADSET Key
Toggles and indicates the headset mode.
MUTE Key
Toggles and indicates mute feature.
MESSAGE Key
Accesses voice messages.
HOLD Key
Places a call on hold or resumes a held call.
REDIAL Key
Redials a previously dialed number.
TRANSFER Key
Transfers a call to another party.
⑥
Speakerphone Key
Toggles and indicates the hands-free speakerphone mode.
⑦
Volume Key
⑧
Keypad
④
⑤
Adjusts the volume of the handset, headset, speaker, ringer or
media.
Provides the digits, letters and special characters in
context-sensitive applications.
Scroll through the displayed information.
⑨
Confirms actions or answers incoming calls.
Cancels actions or rejects incoming calls.
⑩
Soft Keys
Label automatically to identify their context-sensitive features.
⑪
Speaker
Provides hands-free (speakerphone) audio output.
Secures the handset in the handset cradle when the IP phone
⑫
Hookswitch Tab
is mounted vertically. For more information on how to adjust
the hookswitch tab, refer to Yealink Wall Mount Quick
Installation Guide for Yealink IP Phones.
⑬
Hookswitch
Picking up the handset from the handset cradle, the
hookswitch bounces and the phone connects to the line,
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Item
Description
laying the handset down on the handset cradle, the phone
disconnects from the line.
Icon Instructions
Feature Status Icons
Icons appearing on the status bar are described in the following table:
Icons
Description
Network is unavailable
Hands-free speakerphone mode
Handset mode
Headset mode
Voice Mail
Text Message
Auto Answer
Do Not Disturb (DND)
Keep Mute
Ringer volume is 0
Phone Lock
Missed Calls
Call Forward
Recording starts successfully (Using a USB flash drive)
Recording is paused (Using a USB flash drive)
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Icons
Description
Bluetooth mode is on
Bluetooth headset is both paired and connected
Wi-Fi connection is successful
Wi-Fi connection failed
Line Key Icons
Icon indicator (associated with line key features)
Icons
Description
Hold
Private Hold
DND
Voice Mail
SMS
Direct Pickup
Group Pickup
DTMF
Prefix
Local Group
XML Group
LDAP
XML Browser
Conference
Forward
Transfer
ReCall
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Icons
Description
Record
URL Record
Recording starts successfully (Record/URL Record)
Multicast Paging
Group Listening
Paging List
Hot Desking
Zero Touch
URL
Phone Lock
Directory
Speed Dial
Icon indicator (associated with line)
Icons
Description
The private line registers successfully
The shared/bridged line registers successfully
Registering
Register failed
DND is enabled on this line
Call forward is enabled on this line
Icon indicator (associated with call park/retrieve park)
Icons
Description
Call Park (Park successfully; Call park idle state)
Call Park (Park failed)
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Icons
Description
Call Park (Call park ringing state)
Retrieve Park
Icon indicator (associated with ACD)
Icon
Description
Logged in the ACD system
The ACD status is available
The ACD state is Wrap up
The ACD status is unavailable
Logged out of the ACD system
Icon indicator (associated with intercom)
Icons
Description
Intercom idle state
Intercom ringing state
Intercom callout/talking state
Intercom failed state
Icon indicator (associated with BLF/BLF List)
Icons
Description
BLF/BLF List idle state
BLF/BLF list ringing state
(Flashing)
BLF/BLF list callout state
(Flashing)
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Icons
Description
BLF/BLF list talking state
BLF hold state
BLF list call park state
BLF/BLF List failed state
Icon indicator (associated with a shared line)
The local SCA phone indicates the phone is involved in an SCA call, while the monitoring SCA
phone indicates the phone is not involved in the SCA call.
Icon
Description
The shared line is idle.
The shared line is seized.
(for monitoring SCA phone)
The shared line receives an incoming call.
The shared line is dialing.
The shared line is in conversation.
The shared line conversation is placed on public
hold.
(for local SCA phone)
The shared line conversation is placed on private
hold.
(for monitoring SCA phone)
The shared line conversation is barged in by the
other shared line party.
For a multi-party call, all the shared line parties
participating in this call place the shared line
conversation on hold.
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Icon indicator (associated with a bridged line)
The local BLA phone indicates the phone is involved in a BLA call, while the monitoring BLA
phone indicates the phone is not involved in the BLA call.
Icon
Description
The bridged line is idle.
The bridged line is seized.
(for monitoring BLA phone)
The bridged line receives an incoming call.
The bridged line is dialing.
The bridged line is in conversation.
The bridged line conversation is placed on hold.
Other Icons
Icon indicator (associated with call recording)
Icon
Description
Recording box is full (Using a record key)
A call cannot be recorded (Using a record key)
Recording starts successfully (Using a record
key)
Recording cannot be started (Using a record
key)
Recording cannot be stopped (Using a record
key)
Icon indicator (associated with call history)
Icon
Description
Received Calls
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Icon
Description
Placed Calls
Missed Calls
Forwarded Calls
Icon indicator (associated with contact)
Icon
Description
Contact icon
The default caller photo
LED Instructions
Power Indicator LED
LED Status
Description
Solid red
The phone is initializing.
Fast flashing red (300ms)
The phone is ringing.
Slowly flashing red (1s)
The phone receives a voice mail or text message.
The phone is powered off.
The phone is idle.
Off
The phone is busy.
The call is placed on hold or is held.
The call is muted.
Line key LED
LED Status
Solid green
Description
The line is seized.
The line is in conversation.
Fast flashing green
The line receives an incoming call.
Slowly flashing green
The call is placed on hold.
Off
The line is inactive.
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Line key LED (configured as a BLF key or BLF List key)
LED Status
Description
Solid green
The monitored user is idle.
Fast flashing red (200ms)
The monitored user receives an incoming call.
The monitored user is busy.
Solid red
The monitored user’s conversation is placed on hold
(This LED status requires server support).
The call is parked against the monitored user’s phone
Slowly flashing red (1s)
number.
Off
The monitored user does not exist.
Line key LED (used as a page switch key)
LED Status
Description
There is a parked call on the line key of the non-current
Solid red
page.
The line receives an incoming call on the line key of the
Fast flashing green
non-current page.
The monitored user receives an incoming call on the line
Fast flashing red
key of the non-current page.
Off
The line keys are idle.
Line key LED (associated with a shared line)
The local SCA phone indicates the phone is involved in an SCA call, while the monitoring SCA
phone indicates the phone is not involved in the SCA call.
LED Status
Description
Off
The shared line is idle.
Fast flashing green
The shared line receives an incoming call.
The shared line is in conversation.
Solid green (for local SCA
The shared line is dialing.
phone)
The shared line is seized.
Solid red (for monitoring SCA
The shared line conversation is barged in by the other
phone)
shared line party.
Slowly flashing green (for local
SCA phone)
The shared line conversation is placed on public hold.
Slowly flashing red (for
monitoring SCA phone)
Slowly flashing green (for local
The shared line conversation is placed on private hold.
SCA phone)
For a multi-party call, all the shared line parties
Solid red (for monitoring SCA
participating in this call place the shared line
phone)
conversation on hold.
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Line key LED (associated with a bridged line)
The local BLA phone indicates the phone is involved in a BLA call, while the monitoring BLA
phone indicates the phone is not involved in the BLA call.
LED Status
Description
Off
The bridged line is idle.
Fast flashing green
The bridged line receives an incoming call.
Solid green (for local BLA
The bridged line is in conversation.
phone)
The bridged line is dialing.
Solid red (for monitoring BLA
The bridged line is seized.
phone)
Slowly flashing green (for local
BLA phone)
Slowly flashing red (for
The bridged line conversation is placed on hold.
monitoring BLA phone)
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Getting Started
Packaging Contents
The following components are included in your SIP-T46G IP phone package:

SIP-T46G IP Phone
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
Phone Stand

Handset & Handset Cord

Ethernet Cable (2m CAT5E UTP cable)

Quick Start Guide
Check the list before installation. If you find anything missing, contact your system
administrator.
Optional Accessories
The following items are optional accessories for your SIP-T46G IP phone. You need to purchase
them separately if required.
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
Power Adapter (5.5mm DC plug)

Wall Mount Bracket

Headset

Wireless Headset Adapter EHS36

Bluetooth USB Dongle BT40
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
Note
Wi-Fi USB Dongle WF40
We recommend that you use the accessories provided or approved by Yealink. The use of
unapproved third-party accessories may result in reduced performance.
Phone Installation
This section introduces how to install the phone:
1)
Attach the stand or the optional wall mount bracket
2)
Connect the handset and optional headset
3)
Connect the optional USB flash drive
4)
Connect the power
1)
Attach the stand or the optional wall mount bracket
Desk Mount Method
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Wall Mount Method (Optional)
2)
Connect the handset and optional headset
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3)
Connect the optional USB flash drive
4)
Connect the power
You have two options for power connections. Your system administrator will advise you which
one to use.

AC power (Optional)

Power over Ethernet (PoE)
AC Power (Optional)
To connect the AC power:
1.
Connect the DC plug on the power adapter to the DC5V port on the phone and connect the
other end of the power adapter into an electrical power outlet.
Note
The IP phone should be used with Yealink original power adapter (5V/2A) only. The use of the
third-party power adapter may cause the damage to the phone.
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Power over Ethernet
With the included or a regular Ethernet cable, the SIP-T46G IP phone can be powered from a
PoE-compliant switch or hub.
To connect the PoE:
1.
Connect the Ethernet cable between the Internet port on the phone and an available port
on the in-line power switch/hub.
Note
If in-line power is provided, you don’t need to connect the phone to the power adapter. Make
sure the switch/hub is PoE-compliant.
Important! Do not remove power from the phone while it is updating firmware and
configurations.
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Connecting to the Wired Network
You can connect your phone to a wired network.
Note
The phone can also share the network with another network device such as a PC (personal
computer). This is an optional connection. For more information on this function, contact your
system administrator.
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Idle Screen
If the phone has successfully started up, the idle LCD screen will be displayed as below.
Idle screen description:
No.
Name
1
Status Bar
Description
This area shows the phone’s default account, icons and the time and
date.
The label of the default account is displayed on the left of the status
2
3
4
Default
Account
Icons
Time and
Date
bar.
Note: You can configure the IP phone not to display the default
account. Contact your system administrator for more information.
Icons are displayed in the middle of the status bar.
The phone’s time and date are displayed on the right of the status
bar.
This area shows the line key labels. You can customize the line key as
5
Line Keys
other functions.
For more information, refer to Line Keys on page 90.
6
Page Icons
7
Soft Keys
This area shows three page icons of line keys.
This area shows the soft key labels. The default soft key labels are
“History”, “Directory”, “DND” and “Menu”.
This area shows the wallpaper which can be customized.
8
Wallpaper
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Phone Lock
You can lock your phone temporarily when you are not using it. This feature helps to protect
your phone from unauthorized use.
Phone lock consists of the following:
Menu Key:
The Menu soft key is locked. You cannot access the menu of the
phone until unlocked.
Function Keys:
The function keys are locked. You cannot use the MESSAGE, REDIAL,
HOLD, MUTE, TRANSFER, OK, X, navigation keys and soft keys until
unlocked.
All keys are locked except the Volume key, digit keys, # key, * key and
All Keys:
Speakerphone key. You are only allowed to dial emergency numbers,
reject incoming calls by pressing the X key or Reject soft key, answer
incoming calls by lifting the handset, pressing the Speakerphone key,
the HEADSET key, the OK key or Answer soft key, and end the call by
hanging up the handset, pressing the Speakerphone key, End Call
soft key or X key.
To activate the phone lock via phone user interface:
1.
Press Menu->Basic->Phone Lock.
2.
Enter the desired PIN (default PIN: 123) in the Unlock PIN field, and then press the OK soft
key.
3.
Press
or
, or the Switch soft key to select Enabled from the Lock Enable field.
4.
Press
or
, or the Switch soft key to select the desired type from the Lock Type
field.
5.
Enter the desired interval of automatic phone lock in the Lock Time Out field.
The default timeout is 0. It means the phone will not be automatically locked. You need to
long press
to lock it immediately when the phone is idle.
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If it is set to other values except 0 (e.g., 5), the phone will be locked when the phone is
inactive in idle screen for the designated time (in seconds).
6.
Press the Save soft key to accept the change.
When the phone is locked, the LCD screen prompts “Phone locked.” and displays the
icon
.
To change the phone unlock PIN via phone user interface:
Note
1.
Press Menu->Basic->Change PIN.
2.
Enter the desired value in the Old PIN, New PIN and Confirm PIN field respectively.
3.
Press the Save soft key to accept the setting or the Back soft key to cancel.
The unlock PIN length must be within 15 digits.
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To unlock the phone via phone user interface:
1.
Press any locked key, the LCD screen prompts “Unlock PIN”.
2.
Enter the desired PIN in the Unlock PIN field.
3.
Press the OK soft key to unlock the phone.
The icon
disappears from the LCD screen.
You can long press
or wait for a period of time (if configured) to lock the phone
again.
Note
You can also unlock the phone by administrator password. When you enter the administrator
password to unlock the phone, the phone will turn to the Change PIN screen.
To deactivate the phone lock via phone user interface:
1.
Press Menu->Basic->Phone Lock.
2.
Enter the desired PIN (default PIN: 123) in the Unlock PIN field, and then press the OK soft
key.
3.
Press
or
, or the Switch soft key to select Disabled from the Lock Enable field.
4.
Press the Save soft key to accept the change.
Phone lock is configurable via web user interface at the path Features->Phone Lock.
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Audio Settings
Volume
You can press the Volume key to adjust the ringer volume when the phone is idle or ringing.
You can also press the Volume key to adjust the receiver volume of currently engaged audio
devices (handset, speakerphone or headset) when the phone is in use.
To adjust the ringer volume:
When the phone is idle:
1.
Press
to adjust the ringer volume.
When the phone is ringing:
1.
Press
You can also press
Note
to adjust the ringer volume.
to adjust the ringer volume when selecting a ring tone.
If ringer volume is adjusted to minimum, the icon
will appear on the LCD screen.
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To adjust the volume when the phone is during a call:
1.
Press
to adjust the volume of currently engaged audio device (handset,
speakerphone or headset).
You can also press
to adjust the volume when playing back the recording calls.
Ring Tones
Ring tones are used to indicate incoming calls. You can select different ring tones to distinguish
different accounts registered on your phone, or to distinguish your phone from your neighbor’s.
To select a ring tone for the phone via phone user interface:
1.
Press Menu->Basic->Sound->Ring Tones->Common.
2.
Press
3.
(Optional.) Press
4.
Press the Save soft key to accept the change or the Back soft key to cancel.
or
to select the desired ring tone.
to adjust the ringer volume.
A ring tone for the phone is configurable via web user interface at the path
Settings->Preference->Ring Type.
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To select a ring tone for the account via phone user interface:
1.
Press Menu->Basic->Sound->Ring Tones.
2.
Press
or
to select the desired account and then press the Enter soft key.
3.
Press
or
to select the desired ring tone.
If Common is selected, this account will use the ring tone selected for the phone.
4.
(Optional.) Press
to adjust the ringer volume.
5.
Press the Save soft key to accept the change or the Back soft key to cancel.
A ring tone for the account is configurable via web user interface at the path
Account->Basic->Ring Type.
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Placing a Call from History Records
To place a call from the call history list:
1.
Press the History soft key.
2.
Press
or
to switch among All Calls, Missed Calls, Placed Calls, Received Calls
and Forwarded Calls.
3.
Press
or
to select the desired entry.
4.
Press the Send soft key.
Deleting History Records
To delete an entry from the call history list:
1.
Press the History soft key.
2.
Press
or
to switch among All Calls, Missed Calls, Placed Calls, Received Calls
and Forwarded Calls.
3.
Press
or
to select the desired entry.
4.
Press the Delete soft key.
To delete all entries from the call history list:
1.
Press the History soft key.
2.
Press
or
to switch among All Calls, Missed Calls, Placed Calls, Received Calls
and Forwarded Calls.
3.
Press the Option soft key, and then select Delete All from the prompt list.
4.
Press the OK soft key.
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System Customizations
Headset Use
If you want to use a wired headset, physically connect your headset to the phone and activate
the headset mode for use.
If you want to use a wireless headset, insert the Bluetooth USB dongle into the USB port at the
back of the IP phone.
This section provides an introduction to wired headset use.
Note
If both a Bluetooth headset and a wired headset are connected, only the Bluetooth headset can
be used.
To use headset, make sure the headset mode is enabled. Contact your system administrator
for more information.
Headset Mode Activation/Deactivation
To activate the headset mode:
1.
Press
on the phone.
The HEADSET key LED illuminates solid green and the headset icon
appears on the idle
screen.
Press the line key or the Answer soft key to answer an incoming call. The call will be
connected to your headset automatically.
Enter the desired number and then press the Send soft key, the phone will then place a call
using the headset automatically.
To deactivate the headset mode:
1.
Press
again on the phone.
The HEADSET key LED goes out and the headset icon
disappears from the idle screen.
Headset Prior
You can use headset in priority when headset prior feature is enabled. This feature is especially
useful for permanent or full-time headset users.
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Activating the Bluetooth Mode
When you insert Bluetooth USB dongle BT40 into the USB port at the back of the IP phone, the
LCD screen prompts “Adapter has been added, scanning the bluetooth devices right now?”. You
can press the OK soft key to enter the Bluetooth screen. You can activate Bluetooth mode and
then scan Bluetooth devices.
To activate the Bluetooth mode via phone user interface:
1.
Press Menu->Basic->Bluetooth.
2.
Press
3.
Press the Save soft key to accept the change.
or
, or the Switch soft key to select On from the Bluetooth field.
The LCD screen displays the Bluetooth icon
.
Bluetooth mode is configurable via web user interface at the path Features->Bluetooth.
Pairing and Connecting the Bluetooth Headset
Before you pair a Bluetooth headset, check the indicator on the Bluetooth headset to make sure
that the Bluetooth headset is discoverable.
To pair and connect your Bluetooth headset to your IP phone:
1.
Press Menu->Basic->Bluetooth.
2.
Press the Scan soft key to search the Bluetooth devices.
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The LCD screen prompts the following message:
The phone proceeds to scan the local Bluetooth devices. When the phone completes
scanning, it will display the available Bluetooth devices on the LCD screen.
3.
Select the desired Bluetooth headset and then press Connect soft key.
4.
Enter the desired PIN in the Password field.
The default PIN is “0000”.
5.
Press the OK soft key.
The Bluetooth headset is then automatically connected to your IP phone.
The Bluetooth icon
appears on the LCD screen.
With the Bluetooth headset paired and connected, you can use the Bluetooth headset to place
and answer calls. For more information, refer to the documentation from the Bluetooth headset
manufacturer.
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Basic Call Features
The SIP-T46G IP phone is designed to be easily used like a regular phone on a public switched
telephone network (PSTN). You can place calls, answer calls, transfer a call to someone else, or
conduct a conference call.

Placing Calls

Answering Calls

Ending Calls

Redialing Numbers

Recent Call In Dialing

Auto Answer

Auto Redial

Call Completion

ReCall

Call Mute

Call Hold/Resume

Do Not Disturb (DND)

Call Forward

Call Transfer

Call Waiting

Conference

Call Park

Call Pickup

Anonymous Call

Anonymous Call Rejection
If you require additional information or assistance with your new phone, contact your system
administrator.
Placing Calls
You can place a call in one of three ways using your SIP-T46G IP phone:

Using the handset
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
Using the speakerphone

Using the headset
You can also dial the number first, and then choose the way you want to speak to the other
party.
During a call, you can alternate between Speakerphone, Headset, and Handset modes by
pressing the Speakerphone key, the HEADSET key, or by picking up the handset.
The call duration of the active call and far-site’s information (name or phone number) are visible
on the LCD screen. In the figure below, the call to “Tom” (the phone number: 1021) has lasted 5
seconds.
To place a call using the handset:
1.
Pick up the handset.
2.
Enter the desired number using the keypad.
3.
Press
,
, or the Send soft key.
The # key is configured as a send key by default. You can also set the * key as the send key, or
set neither.
To place a call using the hands-free speakerphone mode:
Do one of the following:
-
With the handset on-hook, press
or the line key to obtain a dial tone.
Enter the desired number using the keypad.
Press
,
or the Send soft key.
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Basic Call Features
-
With the handset on-hook, enter the desired number using the keypad.
Press
,
,
or the Send soft key.
To place a call using the headset:
Do one of the following:
-
With the optional headset connected, press
to activate the headset mode.
Press the line key to obtain a dial tone.
Enter the desired number using the keypad.
Press
-
,
, or the Send soft key.
With the optional headset connected, press
to activate the headset mode.
Enter the desired number using the keypad.
Press
,
, or the Send soft key.
The SIP-T46G IP phone can handle multiple calls at a time. However, only one active call (the call
that has audio associated with it) can be in progress at any time, other calls are placed on hold.
The SIP-T46G IP phone can handle a maximum of 50 calls at one time.
To place multiple calls:
You can have more than one call on your SIP-T46G IP phone. To place a new call during an
active call, do one of the following:
-
Press the line key. The active call is placed on hold.
Enter the desired number using the keypad.
Press
-
,
Press
, or the Send soft key.
or the Hold soft key to place the original call on hold.
Press the New Call soft key.
Enter the desired number using the keypad.
Press
You can press
,
, or the Send soft key.
or
to switch between calls, and then press the Resume soft key to
retrieve the desired call.
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Answering Calls
When you are not in another call, you can answer a call in one of three ways:

Using the handset

Using the speakerphone

Using the headset
You can reject incoming calls by pressing the X key or the Reject soft key. You can also activate
Do Not Disturb mode to ignore the incoming calls without ringing on your phone.
Note
You can forward incoming calls to someone else by pressing the Forward soft key.
Answering When Not in Another Call
Call duration and destination will always appear on the LCD screen for the active call.
To answer a call using the handset:
1.
Pick up the handset.
To answer a call using the hands-free speakerphone mode:
Do one of the following:
-
Press
.
-
With the handset on-hook and the headset mode deactivated, press the Answer soft key.
-
With the handset on-hook and the headset mode deactivated, press the line key with the
fast flashing green LED indicator.
To answer a call using the headset:
Do one of the following:
-
Press
.
-
With the headset mode activated, press the Answer soft key.
-
With the headset mode activated, press the line key with the fast flashing green LED
indicator.
Answering When in Another Call
If you have an active call, and an incoming call arrives on the phone, do one of the following:
-
Press the Answer soft key.
The incoming call is answered and the original call is placed on hold.
-
Press
to access the new call.
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Press
or the Answer soft key.
The incoming call is answered and the original call is placed on hold.
Ending Calls
To end a call:
Do one of the following:
Note
-
If you are using the handset, press
, the End Call soft key or hang up the handset.
-
If you are using the headset, press
, or the End Call soft key.
-
If you are using the speakerphone, press
,
or the End Call soft key.
When a call is placed on hold, you cannot press
to end it. You should press the Resume soft
key to resume the call, and then press
to end it.
Redialing Numbers
To redial the last dialed number from your phone:
1.
Press
twice.
A call to your last dialed number is attempted.
To redial a previously dialed number from your phone:
1.
Press
2.
Press
press
when the phone is idle.
or
to select the desired entry from the placed calls list, and then
or the Send soft key.
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Mute a Call
To mute a call:
1.
Press
during an active call.
The mute key LED illuminates solid red. The LCD screen indicates that the call is now muted.
To un-mute a call:
1.
Press
again to un-mute the call.
The mute key LED goes out.
Mute While Dialing
To mute the microphone while dialing:
1.
Press
on the pre-dialing, dialing or calling screen.
The mute key LED illuminates solid red. The call is muted automatically when setting up
successfully.
To un-mute the microphone while dialing:
1.
Note
Press
again on the pre-dialing, dialing or calling screen.
You can also mute the microphone when the IP phone is ringing.
Keep Mute
If keep mute is enabled, you can mute the microphone on any screen. The phone stays in the
mute state until you un-mute the microphone or until the phone restarts. This feature should be
pre-configured by your system administrator.
To mute the microphone on any screen:
1.
Press
on any screen (for example, ringing, dialing, talking or idle).
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The mute key LED illuminates solid red. The icon
appears on the status bar.
To un-mute the microphone on any screen:
1.
Press
again on any screen (for example, ringing, dialing, talking or idle).
The mute key LED goes out. The icon
disappears from the status bar.
Call Hold/Resume
You can place an active call on hold. Only one active call can be in progress at any time. Other
calls can be made and received while placing the original call on hold. When you place a call on
hold, your IP PBX may play music to the other party while waiting.
To place a call on hold:
1.
Press
or the Hold soft key during a call.
The line key LED flashes green. The LCD screen indicates that the call is on hold.
Note
The phone will beep softly every 30 seconds to remind you that you still have a call on hold. The
phone ignores engaged audio device (handset or headset) and switches to Speakerphone to play
the hold tone by default. The Speakerphone key will light up for 1 second.
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To resume a held call:
1.
Press
or the Resume soft key.
Multiple Calls on Hold:
If multiple calls are placed on hold, do one of the following:
-
Press
or
to switch between the calls, and then press the Resume soft key to
retrieve the desired call.
-
Press the corresponding line key to retrieve the call.
If more than two calls are on hold, a numbered prompt appears on the LCD screen, for example
“2/4”, indicating that this is the second call out of four calls.
Do Not Disturb (DND)
You can use DND to reject incoming calls automatically on the phone. The prompt message “n
New Missed Call(s)” (“n” indicates the number of missed calls, e.g., 1 New Missed Call(s)) will
appear on the LCD screen, and callers will receive a busy message. All calls you receive while
DND is enabled are logged to your missed calls list.
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When DND feature is enabled, the IP phone supports displaying a large DND icon on the idle
screen. For more information, contact your system administrator.
Note
The prompt message will display only if Missed Call Log for the line is enabled. Missed call log is
configurable via web user interface at the path Account->Basic.
Do not disturb is local to the phone, and may be overridden by the server settings. For more
information, contact your system administrator.
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Call Forward
You can configure your phone to forward incoming calls to another party (static forwarding).
You can also forward calls while your phone is ringing (dynamic forwarding).
Note
When the phone forwards a call, a prompt window will pop up by default. If you want to disable
the feature, contact your system administrator for more information.
Static Forwarding
Three types of static forwarding:

Always Forward: Incoming calls are immediately forwarded.

Busy Forward: Incoming calls are immediately forwarded if the phone is busy.

No Answer Forward: Incoming calls are forwarded if not answered after a period of time.
You can enable/disable call forward for the phone system, or you can customize call forward for
each or all accounts. Two call forward modes:

Phone (default): Call forward is effective for the phone system.

Custom: Call forward can be configured for each or all accounts.
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To enable call forward in phone mode:
1.
Press Menu->Features->Call Forward.
2.
Press
3.
Depending on your selection:
or
to select the desired forwarding type, and then press the Enter soft key.
a) If you select Always Forward:
1)
Press
or
, or the Switch soft key to select Enabled from the Always
Forward field.
2)
Enter the destination number you want to forward all incoming calls to in the
Forward to field.
3)
(Optional.) Enter the always forward on code or off code respectively in the On
Code or Off Code field.
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Dynamic Forwarding
You can manually forward a call to another number while your phone rings.
To forward an incoming call to another party:
1.
When the phone is ringing, press the Forward soft key.
2.
Enter the number you want to forward the incoming call to.
3.
Press
,
, or the Send soft key.
The LCD screen prompts a call forward message.
Call Transfer
You can transfer a call to another party during a call in one of three ways:

Blind Transfer: Transfer a call directly to another party without consulting.

Semi-Attended Transfer: Transfer a call when the target phone is ringing.

Attended Transfer (Consultative Transfer): Transfer a call with prior consulting.
Blind Transfer
Before performing a blind transfer (except you use dial number method), make sure that the
transfer mode on DSS key is configured as Blind Transfer.
To perform a blind transfer during a call:
1.
Press
or the Transfer soft key during a call.
2.
You can do one of the following:
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-
Enter the number you want to transfer the call to.
Press
or the Transfer soft key to complete the transfer.
If you are using a handset, the transfer can be completed by hanging up the handset.
-
Press the Directory soft key, and then select Local Directory. Select the desired
group and search for the contact (Directory should be configured in advance.
Press
-
-
,
or the Send soft key to complete the transfer.
Press the Directory soft key, and then select History. Select the desired list and then
press
or
to select the entry (Directory should be configured in advance.
Press
,
or the Send soft key to complete the transfer.
Press the Directory soft key, and then select Remote Phone Book. Select the desired
group and search for the contact (Directory should be configured in advance.
Press
,
or the Send soft key to complete the transfer.
To perform a blind transfer to exist call:
1.
Press
2.
Press
3.
Press
or the Transfer soft key during a call.
or
,
to select the desired hold call you want to transfer the call to.
or the Transfer soft key to complete the transfer.
Then the call is connected to the number to which you are transferring.
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Semi-attended Transfer
Before performing a semi-attended transfer (except you use dial number method), make sure
that the transfer mode on DSS key is configured as New Call or Attended Transfer.
To perform a semi-attended transfer:
1.
Press
2.
Do one of the following:
-
or the Transfer soft key during a call.
Enter the number you want to transfer the call to.
Press
-
or
to dial out.
Press the Directory soft key, and then select Local Directory. Select the desired
group and search for the contact (Directory should be configured in advance.
Press
-
-
,
or the Send soft key to dial out.
Press the Directory soft key, and then select History. Select the desired list and then
press
or
to select the entry (Directory should be configured in advance.
Press
,
or the Send soft key to dial out.
Press the Directory soft key, and then select Remote Phone Book. Select the desired
group and search for the contact (Directory should be configured in advance.
Press
3.
Press
,
or the Send soft key to dial out.
or the Transfer soft key to complete the transfer when receiving ringback.
If you are using a handset, the transfer can be completed by hanging up the handset.
Attended Transfer
Before performing an attended transfer (except you use dial number method), make sure that
the transfer mode on DSS key is configured as New Call or Attended Transfer.
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To perform an attended transfer:
1.
Press
2.
Do one of the following:
-
or the Transfer soft key during a call.
Enter the number you want to transfer the call to.
Press
-
or
to dial out.
Press the Directory soft key, and then select Local Directory. Select the desired
group and search for the contact (Directory should be configured in advance.
Press
-
-
,
or the Send soft key to dial out.
Press the Directory soft key, and then select History. Select the desired list and then
press
or
to select the entry (Directory should be configured in advance.
Press
,
or the Send soft key to dial out.
Press the Directory soft key, and then select Remote Phone Book. Select the desired
group and search for the contact (Directory should be configured in advance.
Press
3.
,
or the Send soft key to dial out.
After the party answers the call, press
or the Transfer soft key to complete the
transfer.
If you are using a handset, the transfer can be completed by hanging up the handset.
You can cancel the transfer before the call is connected by pressing the Cancel soft key.
Call Waiting
You can enable or disable call waiting on the phone. If call waiting is enabled, you can receive
another call while there is already an active call on the phone. Otherwise, another incoming call
is automatically rejected by the phone with a busy message when there is an active call on the
phone. You can also enable or disable the phone to play a warning tone when receiving another
call.
To configure call waiting via phone user interface:
1.
Press Menu->Features->Call Waiting.
2.
Press
or
, or the Switch soft key to select Enabled from the Call Waiting field.
3.
Press
or
, or the Switch soft key to select Enabled from the Play Tone field.
4.
(Optional.) Enter the call waiting on code or off code respectively in the On Code or Off
Code field.
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If on code or off code is configured, the IP phone will send the corresponding code to
activate or deactivate call waiting on the server. It is not available on all servers.
5.
Press the Save soft key to accept the change or the Back soft key to cancel.
Call waiting is configurable via web user interface at the path Features->General Information.
Note
If on code or off code is not configured, the call waiting may not take effect. It depends on your
server. Contact your serve administrator r for more information.
Conference
You can create a conference with other two parties using the phone’s local conference. You can
create a conference between an active call and a call on hold by pressing the Conference soft
key. The SIP-T46G also supports network conference.
Note
Network conference is not available on all servers. For more information, contact your system
administrator.
Local Conference
The SIP-T46G IP phone supports up to 3 parties (including yourself) in a conference call. This is
the default method of conference called Local Conference.
Note
To set up a local conference call, make sure local conference feature is enabled. For more
information, contact your system administrator.
To set up a local conference call:
1.
Place a call to the first party.
2.
When the first party answers the call, press the Conference soft key to place a new call.
The active call is placed on hold.
3.
Enter the number of the second party and then press
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4.
When the second party answers the call, press the Conference soft key again to join all
parties in the conference.
To join two calls in a conference:
1.
Place two calls using two different accounts on the phone (for example, place the first call
using account 1, and then place the second call using account 2).
2.
Press
or
to select the call for conference and ensure that the call is active (for
example, select the call on account 1).
3.
Press the Conference soft key to join the two calls in the conference on the selected
account.
During the conference call, you can do the following actions:
-
Press
-
Press the Split soft key to split the conference call into two individual calls on hold.
-
Press the Manage soft key, and then press

or the Hold soft key to place the conference on hold.
or
to select the desired party:
Press the Far Mute soft key to mute the party. The muted party can hear everyone,
but no one can hear the muted party.
-

Press the Remove soft key to remove the party from the conference call.

Press the New Call soft key to place a new call.

Press the Back soft key to return to the previous screen.
Press
to mute the conference call, all other participants can hear each other, but they
cannot hear you.
-
Press the End Call soft key to drop the conference call.
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