V oice Processing System - Matrix Technology (HK) Ltd

Network Diagram
Matrix Technology (HK) Ltd
Tel: 852 - 2833 9972
Web: http://www.hk-matrix.com
KX-TVM200
Ethernet
DPT
USB
PC
E-mail Server
PC
PC
PC
KX-TDA100
Internal Modem
(Optional)
KX-TVM200
PC
V o i c e
KX-TVM50
Processing
S y s t e m
Ethernet
(Optional)
DPT
USB
E-mail Server
PC
PC
PC
PC
KX-TDA30
Internal Modem
(Optional)
KX-TVM50
KX-TVM50
KX-TVM200
PC
KX-TVM50/200 Specifications
KX-TVM200
KX-TVM50
Number of Ports
Connectable PBX
2 to 6
0 to 24
Panasonic KX series PBX*
Panasonic KX series PBX
Dialling Method
DTMF
Flash Time
CPC Detection
Type of Line
100/300/600/900 ms (programmable)
-
None/6.5/150/300/450/600 msec (programmable)
-
Loop start
-
The human voice is still the best way to communicate. And
with the KX-TVM50 and KX-TVM200, Panasonic introduces
two feature-packed voice processing systems (VPS) designed
for efficient communication.
The KX-TVM50 and KX-TVM200 each offer automated
attendant, automatic call routing, and message notification,
and each can be customised to your needs.
Other new features include e-mail notification when a caller
leaves a message, and the capability to attach voice messages
to e-mail messages, easier operation using the LCD on
Proprietary Telephones (PT). Each model also comes with
graphical-based software that makes it easy to create a
Custom Service menu using a PC.
With the KX-TVM50 and KX-TVM200, Panasonic delivers new
levels of communication ease and efficiency that can help any
business be more productive.
2 to 5 digits (programmable)
Extension Numbering
Pause
100 to 9900msec (every 100 msec per unit)
Message Waiting Lamp
Programmable DTMF sequence.
Data line of APT/DPT interface
Voice Storage
Number of Mailboxes (including System Manager and
Initial : 4h Max.:8h
Max. 1000 h
Max. 64
Max. 1024
Message Manager mailboxes)
Number of Messages
Unlimited
Personal Greeting Messages
1 to 360 sec (programmable)
Message Retention Time
1 to 30 days, or unlimited (programmable)
Maximum Message Length
1 to 60 min. or unlimited (programmable)
Activity Reporting
Mailbox List, Class of Service List, System Service Report, Call Account Report, Port Usage Report, Disk Usage Report, Mailbox
Usage Report, Fax Call Report, Mailbox Information Report, Call Handling Statistic Report, Message Status Report, Subscriber
Setup Report, Security Information Report, Hourly Statistics Report
Connections
Telephone Line:
Modular connectors
Modular connectors
(2-conductor wire; 4-conductor in the case of DPT/APT integration)
Data Port:
(4-conductor wire)
USB Interface, LAN Interface
Power Source
DC Input
Power Consumption (Approx.)
Dimensions
Weight
100V AC to 240V AC, 0.25A, 50/60Hz
100V AC to 240V AC, 1.5A, 50/60Hz
9V, 0.75A (6.75W)
40V, 1.38A (55.2W)
25W
40W
249 x 316 x 74 mm
275 x 376 x 117 mm
2.0 Kg
4.4 Kg
Flash Memory
Memory Media
HDD
Internal Modem Card (Max. 33 600 bps)
Remote Modem
* With a SLT interface, the VPS is connected to other PBXs.
Optional Accessories
KX-TVM50
KX-TVM200
KX-TVM502
2 Port Expansion Card (2ch)
KX-TVM204
4 Port Digital Interface Card (4ch)
KX-TVM524
Expansion Memory Card (4h)
KX-TVM214
4 Port DSP Card
KX-TVM503
2 Port Digital Interface Card (4ch)
KX-TVM296
Internal Modem Card
KX-TVM594
LAN Interface Card
KX-TVM296
Internal Modem Card
Design and specifications are subject to change without notice. 2M15KY-TVM50/200.X 1 Printed in Japan
New Voice Mail Systems that Can Be Tailored to Your Needs
System Highlights
e -message
Even while you're away from the
office, the VPS will make sure you
never miss a message. You can
configure the VPS to notify you by email when you've received new
messages; you can then log in to your
mailbox remotely and listen to your
messages. Better yet, have the VPS
send your new messages in telephonequality WAV file format as e-mail
attachments, and listen to your
messages without even picking up the
phone! You can easily forward them
by e-mail to other parties, and keep
backup copies of those messages on
your PC.
Calling the office to check your
messages is finally a thing of the past.
Standard Functions
Useful Panasonic Functions
KX-TVM50/200 Features List
Voice Mail Service
Caller ID Call Routing
The KX-TVM50 provides 64 password-protected mailboxes and
the KX-TVM200 provides 1024. When callers reach your
mailbox, they can hear a personal greeting that you recorded (in
any language you want) and then leave a message. You can also
set the system to automatically forward messages to a back-up
mailbox, if desired.
This feature automatically sends calls from pre-assigned Caller
ID numbers , ("wild card" digits can be used) to a designated
mailbox, extension, or Custom Service.
Routing can help your company provide better service in
countless ways. For example, when an important customer
rings, you can forward his call directly to your company's key
contact. Have calls from your client in Paris forwarded to a
mailbox with a greeting message in French. Or have calls from
family members or friends sent to a private Custom Service
menu just for them. You can even use Message Waiting
Notification to call your beeper or mobile phone when
someone has called and left a message in your mailbox.
PBX Integration Features
Automated Attendant Service
Voice Mail (VM) Menu on the LCD
For easier operation, Voice Mail menus and the number of new
messages received can be displayed on the LCD screens of
Proprietary Telephones. Users can retrieve messages or specify
parameters.
Custom Service and
Custom Service Builder
message
name: Mark
'04 10 01
Answers incoming calls and routes the caller to the appropriate
extension or department.
Interview Service
The KX-TVM50 and KX-TVM200 can provide a kind of "interview
service." You can record up to 10 questions and set the system
up so that when someone calls, he or she is sent to the questionand-answer mailbox. The system will ask the questions and then
record the caller's answers. This is ideal for such uses as taking
mail orders, screening job applicants, or conducting surveys.
Message Waiting Notification
message
15 : 21
name: Sales Dept.
'04 10 04
09 : 15
message
Caller Name Announcement
Now , you don’t even have to look at your phone to identify
certain callers. With this feature, you can store pre-recorded
audio messages that will be played through the telephone’s
handset, matching a Caller ID number that is programmed with
a pre-recorded message.
Personal Greeting for Caller ID
This feature tells you when a caller has left a message in your
mailbox. It can notify you in any of three ways: by lighting the
"message waiting" lamp on your telephone; by sending a
message to your beeper, either telling you to call your mailbox or
actually providing the caller's number; or by calling you at a
telephone number you specified in advance.
Each subscriber can record up to four different personal
greetings and designate up to eight Caller ID numbers to be
directed to each greeting. For example, you could create one
greeting message in German, and designate eight German
customers. If any of them calls while you're away from your
desk, they will automatically be sent to the mailbox with the
German message.
Multilingual Voice Prompts
Intercom Paging
You can program multilingual voice prompts. The opening
greeting can be set to let the caller choose a language, and you
can even program different incoming phone lines to be
answered in different languages. It’s a great feature for global
businesses.
Notifies you of an incoming call, even if your extension is
unanswered. The system will put the caller on hold, and use an
internal or external paging function to announce, “I have a call
for…” You can answer the call from anywhere in your facility
by dialling a pick-up code from any system phone.
name: David
'04 10 04
13 :04message
name: Mark
LAN
Thank you for calling Panasonic.
For English, press 1.
For Spanish, press2.
'04 10 06
21 : 35
message
name: Service De
'04 10 06
21 : 46
Direct Mailbox Access
For information on new products, press 1.
For technical support, press2.
For information on training courses, press3.
To send us a fax, press 4.
System Expansion
When your business grows, you need a VPS that can grow
with you. As your needs change with the times, the KXTVM50 and KX-TVM200 can be expanded to keep up with
your increased call traffic.
The KX-TVM50 comes equipped with 2 ports, capable of
handling 2 calls at once, depending on the PBX system
being used. This entry level system is ready to satisfy smallscale voice mail needs right out of the box, and can be
expanded to 6 ports, handling 6 calls at once. Recording
time can also be doubled by adding a KX-TVM524 4-Hour
Recording Time Expansion Card.
The larger-scale KX-TVM200 can be expanded to 24 ports,
handling 24 calls at once. Recording time is an incredible
128 hours.
Matrix Technology (HK) Ltd
Tel: 852 - 2833 9972
Web: http://www.hk-matrix.com
Using Custom Service, you can give callers 1-digit access to
department extensions, special announcements, and other
information. The caller listens to the first Custom Service Menu, then
selects from the options available. You can create a variety of
menus and make all necessary settings easily on a PC, with
graphical icons to guide you.
Mailbox owners can retrieve new messages simply by calling from
your extension or pre-registered telephone number. No confusing
log-in codes are required.
Automatic Message Forward / Copy Message
If messages have not been “picked up” after a specified period of
time, the system can be programmed to automatically move or
copy the message to another mailbox.
Two-Way Recording
This allows a subscriber to record a conversation (both the
caller's words and the subscriber's own words) in his or her
mailbox. Simply press the Two-Way Record key.
Holiday Service
Two-Way Transfer
The system can play special greetings for holidays and special
service settings can be programmed.
This allows the subscriber to record a conversation into another
subscriber's mailbox. This is especially useful, for example, for
companies that want their receptionists to personally record
messages from callers.
Subscribers can change playback volume or speed while
listening to voice guidance or messages.
Fax Detection
Custom Service Builder
This lets you monitor incoming messages and decide whether
to answer the phone or let the caller leave a message. It's like
having a telephone answering machine right at your desk.
•
•
•
•
•
When a port receives a fax call and CNG tones are detected,
the system will automatically transfer the call to the designated
fax extension.
APT Integration (KX-TVM50 only)
Auto Configuration*
DPT Integration
Direct Mailbox Access*
Display the Number of New
Messages on PT
Inband Integration (KX-TVM50 only)
Intercom Paging*
Live Call Screening*
Timed Reminder Setting
Voice Mail Menu (English only)
Client Application
• Custom Service Builder
• Windows-based Administration
LAN Features
• E-mail Integration (e-message)
Subscriber’s Features
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Auto Play Message
Auto Receipt
Bookmark
Call Transfer Status
Caller ID Screening*
Caller Name Announcement
– Personal*
Covering Extension
Deleted Messages Recovery
External Message Delivery List
External Message Delivery Service
Group Distribution List
– Personal
Incomplete Call Handling Service
Mailbox Capacity Warning
Message Delivery, Internal
Message Reception Mode
Message Transfer
Message Waiting Notification
– Lamp
Message Waiting Notification
– Phone or Beeper
Multilingual Voice Prompts
Password Protection for Subscribers
Personal Greeting for Caller ID*
Personal Greetings
Play Message Envelop
Playback Pause
Playback Volume / Speed Control
Private Message
Reply to Message Sender
Temporary Personal Greeting
Urgent Message
System Features
•
•
•
•
•
•
Playback Volume / Speed Control
USB/
RS232C/
LAN
Live Call Screening
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Alternate Extension Group
Announcement on Hold
Auto Forwarding
Automated Attendant Service
Backup and Restore Messages in
Mailboxes
Broadcasting Messages (System
Manager Only)
Busy Coverage Mode
Call Hold
Call Routing (Caller ID / Direct Inward
Dialling / Personal Identification
Number)*
Call Services
Callback Number Entry
Caller Name Announcement over
Intercom Paging
Caller Name Announcement
– System*
Calling a Wireless Beeper
Class of Service (64 levels)
Custom Service
Day Service
Daylight Saving Time (auto switching)
Dialling by Name
Extension Group
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Fax Management
Fax Transfer, Automatic
General Delivery Mailbox
Group Distribution List
– System
Holiday Service
Incoming Call Services
– Custom Service, Automated
Attendant Service,
– Voice Mail Service, Interview
Service,
Interview Service
Logical Extension (All Calls Transfer to
Mailbox)
Mailbox
Multilingual Voice Prompts
Name Entry Parameters
Night Service
No Answer Coverage Mode
On Hold Announcement Menu
Operator Service
Outgoing Call Services
– Message Waiting Notification,
External Message Delivery
PIN Call Routing
Play Owner’s Name during Transfer
Play System Prompt After Personal
Greetings
Rotary Telephone Service
Service Access Commands
Special Feature Authorisation
System Clock
System Prompt / Multi Language
Time and Date Stamp
Voice Mail Service
System Administration
Features
• Auto Configuration*
• System Reports
* APT / DPT Only
APT : Analogue Proprietary Telephone
DPT : Digital Proprietary Telephone
SLT : Single Line Telephone
New Voice Mail Systems that Can Be Tailored to Your Needs
System Highlights
e -message
Even while you're away from the
office, the VPS will make sure you
never miss a message. You can
configure the VPS to notify you by email when you've received new
messages; you can then log in to your
mailbox remotely and listen to your
messages. Better yet, have the VPS
send your new messages in telephonequality WAV file format as e-mail
attachments, and listen to your
messages without even picking up the
phone! You can easily forward them
by e-mail to other parties, and keep
backup copies of those messages on
your PC.
Calling the office to check your
messages is finally a thing of the past.
Standard Functions
Useful Panasonic Functions
KX-TVM50/200 Features List
Voice Mail Service
Caller ID Call Routing
The KX-TVM50 provides 64 password-protected mailboxes and
the KX-TVM200 provides 1024. When callers reach your
mailbox, they can hear a personal greeting that you recorded (in
any language you want) and then leave a message. You can also
set the system to automatically forward messages to a back-up
mailbox, if desired.
This feature automatically sends calls from pre-assigned Caller
ID numbers , ("wild card" digits can be used) to a designated
mailbox, extension, or Custom Service.
Routing can help your company provide better service in
countless ways. For example, when an important customer
rings, you can forward his call directly to your company's key
contact. Have calls from your client in Paris forwarded to a
mailbox with a greeting message in French. Or have calls from
family members or friends sent to a private Custom Service
menu just for them. You can even use Message Waiting
Notification to call your beeper or mobile phone when
someone has called and left a message in your mailbox.
PBX Integration Features
Automated Attendant Service
Voice Mail (VM) Menu on the LCD
For easier operation, Voice Mail menus and the number of new
messages received can be displayed on the LCD screens of
Proprietary Telephones. Users can retrieve messages or specify
parameters.
Custom Service and
Custom Service Builder
message
name: Mark
'04 10 01
Answers incoming calls and routes the caller to the appropriate
extension or department.
Interview Service
The KX-TVM50 and KX-TVM200 can provide a kind of "interview
service." You can record up to 10 questions and set the system
up so that when someone calls, he or she is sent to the questionand-answer mailbox. The system will ask the questions and then
record the caller's answers. This is ideal for such uses as taking
mail orders, screening job applicants, or conducting surveys.
Message Waiting Notification
message
15 : 21
name: Sales Dept.
'04 10 04
09 : 15
message
Caller Name Announcement
Now , you don’t even have to look at your phone to identify
certain callers. With this feature, you can store pre-recorded
audio messages that will be played through the telephone’s
handset, matching a Caller ID number that is programmed with
a pre-recorded message.
Personal Greeting for Caller ID
This feature tells you when a caller has left a message in your
mailbox. It can notify you in any of three ways: by lighting the
"message waiting" lamp on your telephone; by sending a
message to your beeper, either telling you to call your mailbox or
actually providing the caller's number; or by calling you at a
telephone number you specified in advance.
Each subscriber can record up to four different personal
greetings and designate up to eight Caller ID numbers to be
directed to each greeting. For example, you could create one
greeting message in German, and designate eight German
customers. If any of them calls while you're away from your
desk, they will automatically be sent to the mailbox with the
German message.
Multilingual Voice Prompts
Intercom Paging
You can program multilingual voice prompts. The opening
greeting can be set to let the caller choose a language, and you
can even program different incoming phone lines to be
answered in different languages. It’s a great feature for global
businesses.
Notifies you of an incoming call, even if your extension is
unanswered. The system will put the caller on hold, and use an
internal or external paging function to announce, “I have a call
for…” You can answer the call from anywhere in your facility
by dialling a pick-up code from any system phone.
name: David
'04 10 04
13 :04message
name: Mark
LAN
Thank you for calling Panasonic.
For English, press 1.
For Spanish, press2.
'04 10 06
21 : 35
message
name: Service De
'04 10 06
21 : 46
Direct Mailbox Access
For information on new products, press 1.
For technical support, press2.
For information on training courses, press3.
To send us a fax, press 4.
System Expansion
When your business grows, you need a VPS that can grow
with you. As your needs change with the times, the KXTVM50 and KX-TVM200 can be expanded to keep up with
your increased call traffic.
The KX-TVM50 comes equipped with 2 ports, capable of
handling 2 calls at once, depending on the PBX system
being used. This entry level system is ready to satisfy smallscale voice mail needs right out of the box, and can be
expanded to 6 ports, handling 6 calls at once. Recording
time can also be doubled by adding a KX-TVM524 4-Hour
Recording Time Expansion Card.
The larger-scale KX-TVM200 can be expanded to 24 ports,
handling 24 calls at once. Recording time is an incredible
128 hours.
Using Custom Service, you can give callers 1-digit access to
department extensions, special announcements, and other
information. The caller listens to the first Custom Service Menu, then
selects from the options available. You can create a variety of
menus and make all necessary settings easily on a PC, with
graphical icons to guide you.
Mailbox owners can retrieve new messages simply by calling from
your extension or pre-registered telephone number. No confusing
log-in codes are required.
Automatic Message Forward / Copy Message
If messages have not been “picked up” after a specified period of
time, the system can be programmed to automatically move or
copy the message to another mailbox.
Two-Way Recording
This allows a subscriber to record a conversation (both the
caller's words and the subscriber's own words) in his or her
mailbox. Simply press the Two-Way Record key.
Holiday Service
Two-Way Transfer
The system can play special greetings for holidays and special
service settings can be programmed.
This allows the subscriber to record a conversation into another
subscriber's mailbox. This is especially useful, for example, for
companies that want their receptionists to personally record
messages from callers.
Subscribers can change playback volume or speed while
listening to voice guidance or messages.
Fax Detection
Custom Service Builder
This lets you monitor incoming messages and decide whether
to answer the phone or let the caller leave a message. It's like
having a telephone answering machine right at your desk.
•
•
•
•
•
When a port receives a fax call and CNG tones are detected,
the system will automatically transfer the call to the designated
fax extension.
APT Integration (KX-TVM50 only)
Auto Configuration*
DPT Integration
Direct Mailbox Access*
Display the Number of New
Messages on PT
Inband Integration (KX-TVM50 only)
Intercom Paging*
Live Call Screening*
Timed Reminder Setting
Voice Mail Menu (English only)
Client Application
• Custom Service Builder
• Windows-based Administration
LAN Features
• E-mail Integration (e-message)
Subscriber’s Features
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Auto Play Message
Auto Receipt
Bookmark
Call Transfer Status
Caller ID Screening*
Caller Name Announcement
– Personal*
Covering Extension
Deleted Messages Recovery
External Message Delivery List
External Message Delivery Service
Group Distribution List
– Personal
Incomplete Call Handling Service
Mailbox Capacity Warning
Message Delivery, Internal
Message Reception Mode
Message Transfer
Message Waiting Notification
– Lamp
Message Waiting Notification
– Phone or Beeper
Multilingual Voice Prompts
Password Protection for Subscribers
Personal Greeting for Caller ID*
Personal Greetings
Play Message Envelop
Playback Pause
Playback Volume / Speed Control
Private Message
Reply to Message Sender
Temporary Personal Greeting
Urgent Message
System Features
•
•
•
•
•
•
Playback Volume / Speed Control
USB/
RS232C/
LAN
Live Call Screening
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Alternate Extension Group
Announcement on Hold
Auto Forwarding
Automated Attendant Service
Backup and Restore Messages in
Mailboxes
Broadcasting Messages (System
Manager Only)
Busy Coverage Mode
Call Hold
Call Routing (Caller ID / Direct Inward
Dialling / Personal Identification
Number)*
Call Services
Callback Number Entry
Caller Name Announcement over
Intercom Paging
Caller Name Announcement
– System*
Calling a Wireless Beeper
Class of Service (64 levels)
Custom Service
Day Service
Daylight Saving Time (auto switching)
Dialling by Name
Extension Group
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Fax Management
Fax Transfer, Automatic
General Delivery Mailbox
Group Distribution List
– System
Holiday Service
Incoming Call Services
– Custom Service, Automated
Attendant Service,
– Voice Mail Service, Interview
Service,
Interview Service
Logical Extension (All Calls Transfer to
Mailbox)
Mailbox
Multilingual Voice Prompts
Name Entry Parameters
Night Service
No Answer Coverage Mode
On Hold Announcement Menu
Operator Service
Outgoing Call Services
– Message Waiting Notification,
External Message Delivery
PIN Call Routing
Play Owner’s Name during Transfer
Play System Prompt After Personal
Greetings
Rotary Telephone Service
Service Access Commands
Special Feature Authorisation
System Clock
System Prompt / Multi Language
Time and Date Stamp
Voice Mail Service
System Administration
Features
• Auto Configuration*
• System Reports
* APT / DPT Only
APT : Analogue Proprietary Telephone
DPT : Digital Proprietary Telephone
SLT : Single Line Telephone
Matrix Technology (HK) Ltd
Tel: 852 - 2833 9972
Web: http://www.hk-matrix.com
New Voice Mail Systems that Can Be Tailored to Your Needs
System Highlights
e -message
Even while you're away from the
office, the VPS will make sure you
never miss a message. You can
configure the VPS to notify you by email when you've received new
messages; you can then log in to your
mailbox remotely and listen to your
messages. Better yet, have the VPS
send your new messages in telephonequality WAV file format as e-mail
attachments, and listen to your
messages without even picking up the
phone! You can easily forward them
by e-mail to other parties, and keep
backup copies of those messages on
your PC.
Calling the office to check your
messages is finally a thing of the past.
Standard Functions
Useful Panasonic Functions
KX-TVM50/200 Features List
Voice Mail Service
Caller ID Call Routing
The KX-TVM50 provides 64 password-protected mailboxes and
the KX-TVM200 provides 1024. When callers reach your
mailbox, they can hear a personal greeting that you recorded (in
any language you want) and then leave a message. You can also
set the system to automatically forward messages to a back-up
mailbox, if desired.
This feature automatically sends calls from pre-assigned Caller
ID numbers , ("wild card" digits can be used) to a designated
mailbox, extension, or Custom Service.
Routing can help your company provide better service in
countless ways. For example, when an important customer
rings, you can forward his call directly to your company's key
contact. Have calls from your client in Paris forwarded to a
mailbox with a greeting message in French. Or have calls from
family members or friends sent to a private Custom Service
menu just for them. You can even use Message Waiting
Notification to call your beeper or mobile phone when
someone has called and left a message in your mailbox.
PBX Integration Features
Automated Attendant Service
Voice Mail (VM) Menu on the LCD
For easier operation, Voice Mail menus and the number of new
messages received can be displayed on the LCD screens of
Proprietary Telephones. Users can retrieve messages or specify
parameters.
Custom Service and
Custom Service Builder
message
name: Mark
'04 10 01
Answers incoming calls and routes the caller to the appropriate
extension or department.
Interview Service
The KX-TVM50 and KX-TVM200 can provide a kind of "interview
service." You can record up to 10 questions and set the system
up so that when someone calls, he or she is sent to the questionand-answer mailbox. The system will ask the questions and then
record the caller's answers. This is ideal for such uses as taking
mail orders, screening job applicants, or conducting surveys.
Message Waiting Notification
message
15 : 21
name: Sales Dept.
'04 10 04
09 : 15
message
Caller Name Announcement
Now , you don’t even have to look at your phone to identify
certain callers. With this feature, you can store pre-recorded
audio messages that will be played through the telephone’s
handset, matching a Caller ID number that is programmed with
a pre-recorded message.
Personal Greeting for Caller ID
This feature tells you when a caller has left a message in your
mailbox. It can notify you in any of three ways: by lighting the
"message waiting" lamp on your telephone; by sending a
message to your beeper, either telling you to call your mailbox or
actually providing the caller's number; or by calling you at a
telephone number you specified in advance.
Each subscriber can record up to four different personal
greetings and designate up to eight Caller ID numbers to be
directed to each greeting. For example, you could create one
greeting message in German, and designate eight German
customers. If any of them calls while you're away from your
desk, they will automatically be sent to the mailbox with the
German message.
Multilingual Voice Prompts
Intercom Paging
You can program multilingual voice prompts. The opening
greeting can be set to let the caller choose a language, and you
can even program different incoming phone lines to be
answered in different languages. It’s a great feature for global
businesses.
Notifies you of an incoming call, even if your extension is
unanswered. The system will put the caller on hold, and use an
internal or external paging function to announce, “I have a call
for…” You can answer the call from anywhere in your facility
by dialling a pick-up code from any system phone.
name: David
'04 10 04
13 :04message
name: Mark
LAN
Thank you for calling Panasonic.
For English, press 1.
For Spanish, press2.
'04 10 06
21 : 35
message
name: Service De
'04 10 06
21 : 46
Direct Mailbox Access
For information on new products, press 1.
For technical support, press2.
For information on training courses, press3.
To send us a fax, press 4.
System Expansion
When your business grows, you need a VPS that can grow
with you. As your needs change with the times, the KXTVM50 and KX-TVM200 can be expanded to keep up with
your increased call traffic.
The KX-TVM50 comes equipped with 2 ports, capable of
handling 2 calls at once, depending on the PBX system
being used. This entry level system is ready to satisfy smallscale voice mail needs right out of the box, and can be
expanded to 6 ports, handling 6 calls at once. Recording
time can also be doubled by adding a KX-TVM524 4-Hour
Recording Time Expansion Card.
The larger-scale KX-TVM200 can be expanded to 24 ports,
handling 24 calls at once. Recording time is an incredible
128 hours.
Using Custom Service, you can give callers 1-digit access to
department extensions, special announcements, and other
information. The caller listens to the first Custom Service Menu, then
selects from the options available. You can create a variety of
menus and make all necessary settings easily on a PC, with
graphical icons to guide you.
Mailbox owners can retrieve new messages simply by calling from
your extension or pre-registered telephone number. No confusing
log-in codes are required.
Automatic Message Forward / Copy Message
If messages have not been “picked up” after a specified period of
time, the system can be programmed to automatically move or
copy the message to another mailbox.
Two-Way Recording
This allows a subscriber to record a conversation (both the
caller's words and the subscriber's own words) in his or her
mailbox. Simply press the Two-Way Record key.
Holiday Service
Two-Way Transfer
The system can play special greetings for holidays and special
service settings can be programmed.
This allows the subscriber to record a conversation into another
subscriber's mailbox. This is especially useful, for example, for
companies that want their receptionists to personally record
messages from callers.
Subscribers can change playback volume or speed while
listening to voice guidance or messages.
Fax Detection
Custom Service Builder
This lets you monitor incoming messages and decide whether
to answer the phone or let the caller leave a message. It's like
having a telephone answering machine right at your desk.
•
•
•
•
•
When a port receives a fax call and CNG tones are detected,
the system will automatically transfer the call to the designated
fax extension.
APT Integration (KX-TVM50 only)
Auto Configuration*
DPT Integration
Direct Mailbox Access*
Display the Number of New
Messages on PT
Inband Integration (KX-TVM50 only)
Intercom Paging*
Live Call Screening*
Timed Reminder Setting
Voice Mail Menu (English only)
Client Application
• Custom Service Builder
• Windows-based Administration
LAN Features
• E-mail Integration (e-message)
Subscriber’s Features
•
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•
•
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•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Auto Play Message
Auto Receipt
Bookmark
Call Transfer Status
Caller ID Screening*
Caller Name Announcement
– Personal*
Covering Extension
Deleted Messages Recovery
External Message Delivery List
External Message Delivery Service
Group Distribution List
– Personal
Incomplete Call Handling Service
Mailbox Capacity Warning
Message Delivery, Internal
Message Reception Mode
Message Transfer
Message Waiting Notification
– Lamp
Message Waiting Notification
– Phone or Beeper
Multilingual Voice Prompts
Password Protection for Subscribers
Personal Greeting for Caller ID*
Personal Greetings
Play Message Envelop
Playback Pause
Playback Volume / Speed Control
Private Message
Reply to Message Sender
Temporary Personal Greeting
Urgent Message
System Features
•
•
•
•
•
•
Playback Volume / Speed Control
USB/
RS232C/
LAN
Live Call Screening
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Alternate Extension Group
Announcement on Hold
Auto Forwarding
Automated Attendant Service
Backup and Restore Messages in
Mailboxes
Broadcasting Messages (System
Manager Only)
Busy Coverage Mode
Call Hold
Call Routing (Caller ID / Direct Inward
Dialling / Personal Identification
Number)*
Call Services
Callback Number Entry
Caller Name Announcement over
Intercom Paging
Caller Name Announcement
– System*
Calling a Wireless Beeper
Class of Service (64 levels)
Custom Service
Day Service
Daylight Saving Time (auto switching)
Dialling by Name
Extension Group
•
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Fax Management
Fax Transfer, Automatic
General Delivery Mailbox
Group Distribution List
– System
Holiday Service
Incoming Call Services
– Custom Service, Automated
Attendant Service,
– Voice Mail Service, Interview
Service,
Interview Service
Logical Extension (All Calls Transfer to
Mailbox)
Mailbox
Multilingual Voice Prompts
Name Entry Parameters
Night Service
No Answer Coverage Mode
On Hold Announcement Menu
Operator Service
Outgoing Call Services
– Message Waiting Notification,
External Message Delivery
PIN Call Routing
Play Owner’s Name during Transfer
Play System Prompt After Personal
Greetings
Rotary Telephone Service
Service Access Commands
Special Feature Authorisation
System Clock
System Prompt / Multi Language
Time and Date Stamp
Voice Mail Service
System Administration
Features
• Auto Configuration*
• System Reports
* APT / DPT Only
APT : Analogue Proprietary Telephone
DPT : Digital Proprietary Telephone
SLT : Single Line Telephone
Network Diagram
KX-TVM200
Ethernet
DPT
USB
PC
E-mail Server
PC
PC
PC
KX-TDA100
Internal Modem
(Optional)
KX-TVM200
PC
V o i c e
KX-TVM50
Processing
S y s t e m
Ethernet
(Optional)
DPT
USB
E-mail Server
PC
PC
PC
PC
KX-TDA30
Internal Modem
(Optional)
KX-TVM50
KX-TVM50
KX-TVM200
PC
KX-TVM50/200 Specifications
KX-TVM200
KX-TVM50
Number of Ports
Connectable PBX
2 to 6
0 to 24
Panasonic KX series PBX*
Panasonic KX series PBX
Dialling Method
DTMF
Flash Time
CPC Detection
Type of Line
100/300/600/900 ms (programmable)
-
None/6.5/150/300/450/600 msec (programmable)
-
Loop start
-
The human voice is still the best way to communicate. And
with the KX-TVM50 and KX-TVM200, Panasonic introduces
two feature-packed voice processing systems (VPS) designed
for efficient communication.
The KX-TVM50 and KX-TVM200 each offer automated
attendant, automatic call routing, and message notification,
and each can be customised to your needs.
Other new features include e-mail notification when a caller
leaves a message, and the capability to attach voice messages
to e-mail messages, easier operation using the LCD on
Proprietary Telephones (PT). Each model also comes with
graphical-based software that makes it easy to create a
Custom Service menu using a PC.
With the KX-TVM50 and KX-TVM200, Panasonic delivers new
levels of communication ease and efficiency that can help any
business be more productive.
2 to 5 digits (programmable)
Extension Numbering
Pause
100 to 9900msec (every 100 msec per unit)
Message Waiting Lamp
Programmable DTMF sequence.
Data line of APT/DPT interface
Voice Storage
Number of Mailboxes (including System Manager and
Initial : 4h Max.:8h
Max. 1000 h
Max. 64
Max. 1024
Message Manager mailboxes)
Number of Messages
Unlimited
Personal Greeting Messages
1 to 360 sec (programmable)
Message Retention Time
1 to 30 days, or unlimited (programmable)
Maximum Message Length
1 to 60 min. or unlimited (programmable)
Activity Reporting
Mailbox List, Class of Service List, System Service Report, Call Account Report, Port Usage Report, Disk Usage Report, Mailbox
Usage Report, Fax Call Report, Mailbox Information Report, Call Handling Statistic Report, Message Status Report, Subscriber
Setup Report, Security Information Report, Hourly Statistics Report
Connections
Telephone Line:
Modular connectors
Modular connectors
(2-conductor wire; 4-conductor in the case of DPT/APT integration)
Data Port:
(4-conductor wire)
USB Interface, LAN Interface
Power Source
DC Input
Power Consumption (Approx.)
Dimensions
Weight
100V AC to 240V AC, 0.25A, 50/60Hz
100V AC to 240V AC, 1.5A, 50/60Hz
9V, 0.75A (6.75W)
40V, 1.38A (55.2W)
25W
40W
249 x 316 x 74 mm
275 x 376 x 117 mm
2.0 Kg
4.4 Kg
Flash Memory
Memory Media
HDD
Internal Modem Card (Max. 33 600 bps)
Remote Modem
* With a SLT interface, the VPS is connected to other PBXs.
Optional Accessories
KX-TVM50
KX-TVM200
KX-TVM502
2 Port Expansion Card (2ch)
KX-TVM204
4 Port Digital Interface Card (4ch)
KX-TVM524
Expansion Memory Card (4h)
KX-TVM214
4 Port DSP Card
KX-TVM503
2 Port Digital Interface Card (4ch)
KX-TVM296
Internal Modem Card
KX-TVM594
LAN Interface Card
KX-TVM296
Internal Modem Card
Design and specifications are subject to change without notice. 2M15KY-TVM50/200.X 1 Printed in Japan
Network Diagram
KX-TVM200
Ethernet
DPT
USB
PC
E-mail Server
PC
PC
PC
KX-TDA100
Internal Modem
(Optional)
KX-TVM200
PC
V o i c e
KX-TVM50
Processing
S y s t e m
Ethernet
(Optional)
DPT
USB
E-mail Server
PC
PC
PC
PC
KX-TDA30
Internal Modem
(Optional)
KX-TVM50
KX-TVM50
KX-TVM200
PC
KX-TVM50/200 Specifications
KX-TVM200
KX-TVM50
Number of Ports
Connectable PBX
2 to 6
0 to 24
Panasonic KX series PBX*
Panasonic KX series PBX
Dialling Method
DTMF
Flash Time
CPC Detection
Type of Line
100/300/600/900 ms (programmable)
-
None/6.5/150/300/450/600 msec (programmable)
-
Loop start
-
The human voice is still the best way to communicate. And
with the KX-TVM50 and KX-TVM200, Panasonic introduces
two feature-packed voice processing systems (VPS) designed
for efficient communication.
The KX-TVM50 and KX-TVM200 each offer automated
attendant, automatic call routing, and message notification,
and each can be customised to your needs.
Other new features include e-mail notification when a caller
leaves a message, and the capability to attach voice messages
to e-mail messages, easier operation using the LCD on
Proprietary Telephones (PT). Each model also comes with
graphical-based software that makes it easy to create a
Custom Service menu using a PC.
With the KX-TVM50 and KX-TVM200, Panasonic delivers new
levels of communication ease and efficiency that can help any
business be more productive.
2 to 5 digits (programmable)
Extension Numbering
Pause
100 to 9900msec (every 100 msec per unit)
Message Waiting Lamp
Programmable DTMF sequence.
Data line of APT/DPT interface
Voice Storage
Number of Mailboxes (including System Manager and
Initial : 4h Max.:8h
Max. 1000 h
Max. 64
Max. 1024
Message Manager mailboxes)
Number of Messages
Unlimited
Personal Greeting Messages
1 to 360 sec (programmable)
Message Retention Time
1 to 30 days, or unlimited (programmable)
Maximum Message Length
1 to 60 min. or unlimited (programmable)
Activity Reporting
Mailbox List, Class of Service List, System Service Report, Call Account Report, Port Usage Report, Disk Usage Report, Mailbox
Usage Report, Fax Call Report, Mailbox Information Report, Call Handling Statistic Report, Message Status Report, Subscriber
Setup Report, Security Information Report, Hourly Statistics Report
Connections
Telephone Line:
Modular connectors
Modular connectors
(2-conductor wire; 4-conductor in the case of DPT/APT integration)
Data Port:
(4-conductor wire)
USB Interface, LAN Interface
Power Source
DC Input
Power Consumption (Approx.)
Dimensions
Weight
100V AC to 240V AC, 0.25A, 50/60Hz
100V AC to 240V AC, 1.5A, 50/60Hz
9V, 0.75A (6.75W)
40V, 1.38A (55.2W)
25W
40W
249 x 316 x 74 mm
275 x 376 x 117 mm
2.0 Kg
4.4 Kg
Flash Memory
Memory Media
HDD
Internal Modem Card (Max. 33 600 bps)
Remote Modem
* With a SLT interface, the VPS is connected to other PBXs.
Optional Accessories
KX-TVM50
KX-TVM200
KX-TVM502
2 Port Expansion Card (2ch)
KX-TVM204
4 Port Digital Interface Card (4ch)
KX-TVM524
Expansion Memory Card (4h)
KX-TVM214
4 Port DSP Card
KX-TVM503
2 Port Digital Interface Card (4ch)
KX-TVM296
Internal Modem Card
KX-TVM594
LAN Interface Card
KX-TVM296
Internal Modem Card
Matrix Technology (HK) Ltd
Tel: 852 - 2833 9972
Web: http://www.hk-matrix.com
Design and specifications are subject to change without notice. 2M15KY-TVM50/200.X 1 Printed in Japan
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