Instruction Manual
TABLE OF CONTENTS
TABLE OF CONTENTS ...................................................................................................... 02
INTRODUCTION TO USING A DASH CAM ........................................................................... 03
USING CCTV IN A COMMERCIAL ENVIRONMENT ............................................................... 04
PRECAUTIONS .................................................................................................................. 06
CAUTIONS ON USING THIS PRODUCT ................................................................................ 06
FCC STATEMENT .............................................................................................................. 07
PRODUCT SPECIFICATION ................................................................................................ 10
PACKAGE CONTENTS ....................................................................................................... 11
PRODUCT FEATURES ....................................................................................................... 11
POWERED GPS MOUNT ................................................................................................... 12
CAMERA - PARTS & CONTROLS ....................................................................................... 13
IN VEHICLE INSTALLATION ............................................................................................... 20
ANTI-TAMPER SECURITY INSTALLATION ........................................................................... 30
CAM VIEWER APP
INTRODUCTION ............................................................................................................ 32
CONNECT YOUR DEVICE ............................................................................................... 33
MAIN SCREEN .............................................................................................................. 34
DOWNLOADING RECORDINGS ..................................................................................... 35
SHARING RECORDINGS ................................................................................................ 37
DASH CAM SETTINGS ...................................................................................................... 38
PC CONNECTION .............................................................................................................. 45
TROUBLE SHOOTING ........................................................................................................ 46
2
INTRODUCTION TO USING A DASH CAM
The Nextbase range of Dash Cams have been designed specifically with ease of use in mind, it
is recommended NOT to change the default settings, which have been carefully selected to give the
best performance for day to day use.
Basic operation.
The Dash Cam is set to record video, in files 1 minute in length. This means that each
video file is a manageable size should you need to download and send to your insurance company.
Eventually your MicroSD card will fill up with video files but don't worry, the camera automatically
deletes the oldest file to make space for new recordings. This way you never run out of space and
have plenty of driving historical evidence saved.
Typically a 16Gb card will store the last 3 hours of driving footage.
The Time and Date are automatically set upon the camera from satellite data. They will also update
automatically for Daylight Savings Time, again based on the Country selected.
Automatic Start / Stop Technology.
The Dash Cam senses power supplied to the cigarette lighter socket as soon as the vehicle ignition
is turned on and will start to record automatically.
When the ignition is turned off, the Dash Cam will perform an automatic shutdown process.
1. Tips for capturing best video footage:
1.1 Position the Dash Cam in the centre of the windscreen and ideally behind the rear view mirror
so it is not an obstruction to the driver's field of view
1.2 Reduce the amount of sky in the picture, by angling the view of the camera towards the road.
Too much sky will make the road appear darker due to the automatic exposure compensation.
1.3 Remove unnecessary items from your dashboard. If objects are placed on your dashboard
these can cause reflections to be seen on the windscreen and these reflections may be
captured during recording.
2. Tips for stable memory card performance:
2.1 Periodically format the memory card. Every 2-3 weeks we recommend that you reformat
the memory card. This will wipe any files from the card and set it up afresh for continued use
with your Dash Cam.
Of course, you should only do this AFTER you've downloaded any files from the card that you
may want to keep, as formatting the card will remove all content.
2.1 Format your memory card using the Dash Cam, this will make sure that the card is structured
specifically for your camera.
2.2 Switch off the Dash Cam before removing or inserting the SD memory card, to prevent the
chance of damage being caused to the memory card or the files stored upon it.
3
USING CCTV IN A COMMERCIAL ENVIRONMENT
When using the NEXTBASE 380GW in a commercial vehicle you must ensure that you comply with
any applicable legislation set out by the Government in your location. The following guide is written for
usage of the product in the UK.
UK requirements include but are not limited to the Data Protection Act, the CCTV Code of Practice
and the Surveillance Camera Code of Practice.
A simple CCTV Compliance Checklist is included upon the Software Disk included with the NEXTBASE
380GW. Additional supporting documents are also included to help Data Controllers comply with
applicable legislation. Example Policy and Procedure documents are also supplied (in editable Word
document format) so that you can amend them to suit your business.
CCTV Compliance Checklist Steps
1. The CCTV Code of Practice states that there should be a pressing need for a camera to be
installed in your vehicle as using cameras can be privacy intrusive. You should ensure that you
have identified a clear need for a camera to be installed (e.g. For the purpose of driver and
passenger safety)
2. You must have a designated Data Controller who will be responsible for ensuring data is
recorded correctly and securely as well as ensuring all Operators are aware of all relevant
policies and procedures regarding the use of Dash Cams. The Data Controller must register
with the Information Commission's Office (ICO). This can be done by visiting www.ico.org.uk.
Data controllers will usually be organisations, but can be individuals, for example self-employed
consultants. Even if an individual is given responsibility for data protection in an organisation,
they will be acting on behalf of the organisation, which will be the data controller.
3. The CCTV Code of practice states that you must let people know when they are in an area
where a surveillance system is in operation.
Supplied with your product are three 'CCTV Window Stickers' (shown below) for this purpose.
To comply with Surveillance Camera Legislation, the above window stickers should be located
on all entrance points to your vehicle.
Continued on next page.
4
USING CCTV IN A COMMERCIAL ENVIRONMENT (CONTD.)
4. Using a suitable permanent marker pen please add contact details for CCTV / Data controller,
before applying stickers to your vehicles windows
5. The Data Controller is responsible for ensuring that all Dash Cam operators/drivers are
aware of their responsibilities regarding the data being recorded. Included in the “NEXTBASE
Policy and Procedure Examples” Folder on the Software Disk is an Operator/Driver Briefing
Checklist, to help the Data Controller monitor this.
6. The company should have clear, documented policies regarding all aspects of data being
recorded and stored. These are covered individually later in the checklist.
An example of a CCTV Recording Policy is included in the “NEXTBASE Policy and Procedure
Examples” Folder on the Software Disk.
7. All Operators/Drivers should know where to find company policies and procedures for using the
Dash Cam. This is covered in the Operator/Driver Briefing Checklist.
8. The Data Controller must state how long data is to be stored by the company.
The CCTV Code of Practice states that data should be deleted once it is no longer needed.
An example of a CCTV Data Storage Policy is included in the “NEXTBASE Policy and Procedure
Examples” Folder on the Software Disk.
9. The Data Controller should specify how data is deleted once it is no longer needed. This is also
covered in the CCTV Data Storage Policy example, on the Software Disk.
10. The Data Controller should decide who has access to stored data. This is also covered in the
CCTV Data Storage Policy example on the Software Disk.
11. The Data Controller should decide how the company handles a request for access to data it has
stored. An example of a CCTV Request for Access Policy is included in the “NEXTBASE Policy
and Procedure Examples” Folder on the Software Disk.
Requests for Access can be made by members of the public or from Police forces.
Examples of both Public and Police request forms have been included in the “NEXTBASE Policy and
Procedure Examples” Folder on the Software Disk.
CCTV Compliance Checklist and Example Documents produced using information provided by
The Home Office, Information Commissioner's Office and the Surveillance Camera Commissioner.
Contains public sector information licensed under the Open Government Licence v3.0.
5
PRECAUTIONS
Please read this manual carefully before operation and keep it for future reference. It will be helpful
should you encounter any operational problem.
WARNING: Do not expose this product to rain, moisture or water under any circumstances, doing
so may result in the risk of electric shock or fire.
CAUTION: To reduce the risk of electric shock, do not perform any servicing other than that
contained in the instruction manual unless you are qualified to do so.
Have the unit serviced by a qualified service technician if;
The Unit has been exposed to rain or water.
The unit does not seem to operate normally.
The unit exhibits a marked change in performance.
WEEE: Disposal of Waste Electrical and Electronic Equipment and/or Battery by users
in private households in the European Union.
This symbol on the product or on the packaging indicates that this cannot be disposed
of as household waste. You must dispose of your waste equipment and/or battery by
handing it over to the applicable take-back scheme for the recycling of electronic
equipment and/or batteries. For more information please contact your local household
waste disposal office.
CAUTIONS ON USING THIS PRODUCT
1. Ensure that the windscreen is free of dirt or grease before placing mount upon it.
2. Do not obscure the view of the road ahead or impede the deployment of any airbags in the event
of an accident.
3. When not in use, please disconnect the car adaptor from both the 12/24Vdc outlet in your vehicle.
4. Only clean the device with a soft dry cloth, for tough dirt, apply some neutral detergent diluted in
5 to 6 parts water to a soft cloth.
Note that alcohol, thinner, benzene etc could cause damage to the paint or coatings.
5. Avoid making contact with the lens as damage may be caused.
6. If required clean the glass lens carefully using spectacle lens cleaning fluid on a soft cloth only.
7. The video recordings made by this Dash Cam are intended for personal use only.
8. Publication of the recordings on Youtube, the internet or other methods are subject to the
Data Protection Act and the requirements thereof must be adhered to.
If the Dash Cam is to be used within a commercial environment, i.e. truck use, then the CCTV
regulation apply also, in addition to the Data Protection Act regulations. This includes labelling to
identify the use of CCTV is taking place, the omission of Audio recording and informing the
relevant authorities of who controls the data.
9. Whilst driving, do not adjust the controls of your device as this is a distraction to driving.
6
FCC STATEMENT
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does cause harmful interference to radio
or television reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment to an outlet on a circuit different from that to which the receiver is
connected.
• Consult the dealer or an experienced radio/TV technician for help.
• This appliance and its antenna must not be co-located or operated conjunction with any other
antenna or transmitter.
• A minimum separation distance of 20cm must be maintained between the antenna and the person
for this appliance to satisfy the RF exposure requirements.
FCC CAUTION:
Any changes or modifications to the equipment not expressly approved by the party responsible for
compliance could void your authority to operate the equipment.
7
FCC - SUPPLIER'S DECLARATION OF CONFORMITY STATEMENT
SUPPLIER'S DECLARATION OF CONFORMITY
(47 CFR Section 2.906).
We; Tank Design
(The responsible party, who must be located in the United States)
Hereby, Declare that the essential requirements set out in the 47 CFR Sections 2.906 of FCC, have been
fully fulfilled on our product with indication below:
1. Applicant's Info
Company Name: Portable Multimedia Ltd
Mailing Address: Unit 2, Caerphilly Business Park, Van Road, Caerphilly. CF83 3ED. UK
Contact: Graham Lambert
Tel: +44 02920 866429
Email Address: Support@nextbase.co.uk
2. Product Info
Product Name: Dash Cam
Model No.: NBDVR380GW
Brand Name: Nextbase
3. Applied Standard
Standards
Report No.
E-CFR Title 47 Part 15 Subpart B—Unintentional Radiators: 2017
4. Test Firm Used to Take Measurements:
Name: Waltek Services (Shenzhen) Co., Ltd.
Address:1
/F, Fukangtai Building, West Baima Rd Songgang Street, Baoan District,
Shenzhen, Guangdong, People's Republic of China, 518105
Contact Name: Philo Zhong
Tel: +86 755 8355 1033 802
Email: CB@waltek.com.cn
Designation No.: CN1201
FRN: 0027148261
8
FCC STATEMENT
SUPPLIER'S DECLARATION OF CONFORMITY CONTINUED
5. FCC Marking
6. Responsibilities and obligations
Strictly follow the FCC rules of 2.906, 2.908, 2.909.
7. Applicant's Authorization
Company Name: Portable Multimedia Ltd
Mailing Address: Unit 2, Caerphilly Business Park, Van Road, Caerphilly. CF83 3ED. UK
Contact person: Graham Lambert
Signature:
Email Address: Support@nextbase.co.uk
Tel: +44 02920 866429
Date: 15th January 2018
8. Responsible party in US.
(The responsible party, who must be located in the United States.
Company name: Tank Design
Mailing Address: 158 Sidney Street, Cambridge, MA 02139, United States
Contact person: Mr Scott Watts
Email address: SWatts@tankdesign.com
Tel: (617) 388-8380
Date: 15th January 2018
9
PRODUCT SPECIFICATION
Model Number
NBDVR380GW
Power Requirements
5V / 1.5A
Power Supply
12-24Vdc Car Power Cable (supplied)
Fuse Type: 20mm / 1.5A
Output: 5Vdc
Sensor Resolution
2.12M Pixel
Lens Type / Angle / Aperture
6G / 140° / F1.8
Recording Resolution
1920 x 1080 @ 30fps
Card Reader
8 - 128GB MicroSD Card
SD Card
(Recommended Type)
8 - 128GB MicroSD Card, Class 10 (48MB/s minimum), for best
results use a recognized brand
SD Card Recorded file
Capacity
(based on default settings)
8GB MicroSD = 90 minutes of recording
16GB MicroSD = 180 minutes of recording
64GB MicroSD = 360 minutes of recording
128GB MicroSD = 720 minutes of recording
Recording Format
.MOV
Unit Dimensions (inc. mount)
W58mm * L98mm * H47mm
Unit Weight (inc. mount)
125g
Cam Viewer (min req.)
Android
iOS
V5.1
10.3
Replay 3 (min req.)
Windows
Mac
Windows7
10.7
Exmor R is a trademark of Sony Corporation.
Android is a trademark of Google Inc. in the United States and other countries.
Mac and macOS are trademarks of Apple Inc., registered in the United States and other countries.
iPhone, iPad and iPod are registered trademarks of Apple Inc. in the United States and other countries.
IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.
Windows is a registered trademark of Microsoft Corporation in the United States and other countries.
NEXTBASE Replay 3 is a registered trademark of Portable Multimedia LTD in the United Kingdom.
NEXTBASE Cam Viewer is a registered trademark of Portable Multimedia LTD in the United Kingdom.
© 2015 Google Inc. All rights reserved. Google Maps™ mapping service is a trademark of Google Inc.
10
PACKAGE CONTENTS
Please check the contents of your NEXTBASE product.
Dash Cam &
Car Power Cable
GPS Mount
Window
Sticker
CCTV Window Sticker
(3pcs)
USB Cable
Security Pack
Quick Start
Guide
Manual, CCTV Pack
& Software Disk
Quick Start Guide
Product appearance may differ slightly to that shown above.
PRODUCT FEATURES
Thank you for purchasing this NEXTBASE Dash Cam, in this section we will outline some of the
features available with this Dash Cam.
Designed in the UK the 380GW is discreet and fits neatly at the top of the windscreen to record the
road ahead in FULL 1080p HD to ensure that you capture every detail such as road signs and number
plates. The Nextbase 380GW Dash Cam has been made specifically for the commercial and fleet
market, protecting both business and your drivers.
By having a unique lens with 90 degree vertical adjustment the Nextbase 380GW is the only Dash
Cam really suited to commercial cars, vans and trucks with flat windscreens.
With any Dash Cam a key concern of any fleet manager is making sure that the device is running at
all times. On the side of the Nextbase 380GW are special security covers, protecting the user
controls to make sure the device is working.
The SD card, power connector and On/Off button can all be locked away with security to ensure that
the camera is running at all times and there is no chance of the SD card being tampered with.
1. Corporate responsibility – protect your employees and drivers on the road.
2. Prove that your driver wasn't to blame in the event of an incident.
3. In the event of an accident – Dash Cam footage can significantly reduce insurance claim time to
get your fleet vehicles back on the road sooner.
4. Protect your brand reputation – by having a Dash Cam Drivers tend to be more cautious, on
average 33% safer than without a Dash Cam*
*telematics scores with and without Dash Cam fitted
For Help and Support please call 02920 866 429
11
POWERED GPS MOUNT
Please see below to identify the parts of the supplied powered GPS mount.
4
3
2
5
1
1.
Locking pins
These pins will locate and then allow the camera to be attached to the mount.
2.
DC-IN sockets
There are two sockets available, one for use with the supplied 90 car adaptor, the other for
use with the Nextbase Hardwire Kit (sold separately) which uses a straight connector.
Please contact your Nextbase retailer to purchase the Nextbase Hardwire Kit.
3.
Cable lock
The cable lock secures the car adaptor or hardwire kit cable to the mount.
4.
Cable lock anti-tamper screw
Location of the anti-tamper screw, that can be used to secure the cable lock to the mount.
5.
Adhesive pad
Once the backing tape has been removed this adhesive pad will securely adhere the mount to
your windscreen.
Note:
- Before removing the red backing tape from the adhesive pad make sure you have determined
the optimum position for the Dash Cam (see page 27) and that the windscreen is free of dust
and/or dirt.
- A spare adhesive pad has been provided, in case you wish to change the mounts location.
12
CAMERA - PARTS & CONTROLS
Please see below to identify the parts and controls of your Dash Cam.
Left side:
1
Reset
2
3
1.
4 5
6
Side cover
There are two types of side cover supplied:
Standard covers:
These are fitted when the Dash Cam as standard and are used during normal operation.
Remember to replace the side cover before use.
Locking covers:
Included within the Security Pack are two locking covers, these can be secured to the Dash
Cam using the supplied anti-tamper screws. This allows the owner of the vehicle to prevent
un-authorised access to or operation of the Dash Cam.
2.
Anti-tamper screw insert
Insert thread for the anti-tamper screw.
3.
Reset button
In the unlikely event the Dash Cam becomes unresponsive, press the RESET button to
restart the Dash Cam.
13
CAMERA - PARTS & CONTROLS (CONTD.)
Left side continued:
4.
Power & Start / Stop recording button
Long press (2 seconds) power On/Off the Dash Cam.
Short press to start / stop recording.
5.
Camera to Mount locking screw
The camera can be secured to the mount to prevent un-authorised removal, see pages
30 - 31 for further details.
6.
Microphone
Integral microphone for audio recording, this can be turned off via the Cam Viewer App.
14
CAMERA - PARTS & CONTROLS (CONTD.)
Please see below to identify the parts and controls of your Dash Cam.
Right side:
1
2
5 4
3
1.
Side cover
Removable side cover, remember to replace the side cover before use.
2.
Anti-tamper screw insert
Insert thread for the anti-tamper screw.
3.
USB socket
Connect the supplied USB data cable here to connect the Dash Cam to a computer.
Note:
- Normally the car power cable is connected to the mount when in use, not directly to
this socket.
4.
SD card slot
Insert the MicroSD card here, taking care that the gold contacts are facing towards the
mount.
5.
Camera to Mount locking screw
The camera can be secured to the mount to prevent un-authorised removal, see pages
30 - 31 for further details.
15
CAMERA - PARTS & CONTROLS (CONTD.)
Top:
2
3
1
4
1.
LED indicators
The functions of the three LED indicators are described in the below table.
LED Colour
Blue
Red
Yellow
Function
Battery
Power
GPS
Slow Flash
Fast Flash
Low Battery Warning
Recording
Updating FW
Searching for GPS Lock Formatting SD Card
Solid
Battery Charging
Power On
GPS Locked
Note:
- The blue LED will only function when there is a NEXTBASE 380 Battery Pack installed,
this is sold separately.
Please contact your NEXTBASE retailer to purchase the NBDVR380BAT.
- This Dash Cam uses Negative Temperature Coefficient (NTC) technology to protect
the battery. This will shut down battery charging should the Dash Cam’s internal
temperature exceed 70degrees.
16
CAMERA - PARTS & CONTROLS (CONTD.)
2.
Speaker
Used for the two types of ‘notification’ sounds.
Sounds:
There are two sounds, these are used to identify when recording starts and stops.
1. Start recording
A three-tone beep sound (ascending) will be heard when recording starts.
2. Stop recording
A three-tone beep sound (descending) will be heard when recording stops.
Announcements:
There are two spoken announcements, these are used to identify there is a SD card issue
that needs attention before recording can start.
i. Please insert Class 10 SD card
This is heard when there is either no SD card inserted, the inserted SD card is not of the
Class 10 type or the SD card is defective and cannot be successfully formatted.
ii. Card error, format SD card
The inserted card has previously been formatted to an incompatible standard for use
with the Dash Cam, this is usually resolved by simply re-formatting the SD card within
the Dash Cam.
See page 43 for details on how format the SD card.
Note:
- Should formatting the SD card not resolve the issue, please try another quality
branded SD card, making sure that is a Class 10 (48MB/s minimum) type.
- The Sounds and Announcements can be turned On / Off from the Cam Viewer
APP as required.
17
CAMERA - PARTS & CONTROLS (CONTD.)
3.
Protect button & indicator
Press the protect button whilst recording to protect the current file, the button will illuminate,
red in colour indicating the file is protected.
Depending on at which point during the current recording the file is protected, the camera will
also save the previous or subsequent recordings, as follows:If the protection takes place during the first 3rd of the recording, the previous recording will
also be protected.
If the protection takes place during the final 3rd of a recording, the next recording will also be
protected.
Note:
- The protect button is also used when connecting the camera to a computer using the
USB cable. Press and hold the protect button when connecting the camera to a computer
and the Dash Cam will power on in Update Mode.
4.
Wi-Fi button & indicator
Press and hold the Wi-Fi button for 2 seconds to turn on the Dash Cam's Wi-Fi function.
Once turned on, the button will flash slowly blue in colour, awaiting a connection from a
smartphone / tablet etc.
Once a device has been successfully connected the button will become solid blue. If no
connection is established within 2 minutes, then the Wi-Fi function turns off automatically and
the blue flashing light will extinguish.
See pages 32 - 38 for details on how to connect your mobile device to the Dash Cam and
how to use the Cam Viewer App.
Note:
- The Protect button can also be used to format the SD card, when recording is stopped.
Press and hold the Protect button for 6 seconds, the yellow LED will flash quickly during
the SD card formatting process.
18
CAMERA - PARTS & CONTROLS (CONTD.)
Bottom:
2
1
1.
Mount to camera fixing points
The mount locking pins locate here when attaching the camera to the mount.
2. Battery compartment
For use with the battery pack (sold separately), required if using the Parking Mode function
on a 'switched' live power source, i.e. a 12Vdc outlet that only provides power when the
vehicles ignition is turned on.
Please contact your Nextbase retailer to purchase the battery, part number NBDVR380BAT.
19
IN VEHICLE INSTALLATION
1.
Remove side cover
Using the finger nail slot, remove the right hand side cover, under which the SD card slot is
located.
2.
Insert micro SD Card
Insert the MicroSD card here, taking care that the gold contacts are facing towards the
bottom of the Dash Cam.
20
IN VEHICLE INSTALLATION (CONTD.)
3.
Replace side cover
Click the side cover back in to place, with the curved edge engaging firstly.
4.
Remove camera from mount
Slide the mount towards the camera lens to disengage the mount.
21
IN VEHICLE INSTALLATION (CONTD.)
5.
Remove cable lock
The cable lock is in the corner of the mount and can be twisted away from the mount itself and
then disengaged completely from the mount.
6.
Connect power
Connect the supplied Car Power cable in to the Mini USB socket marked ‘For use with 90
connector’.
Note:
- The Nextbase hardwire kit connector will utilize the mini USB socket marked ‘For use with
straight connector’.
22
IN VEHICLE INSTALLATION (CONTD.)
7.
Refit cable lock
The cable lock can now be refitted by firstly inserting the tang fully and then rotating the cable
lock until it engages fully around the power cable and then clicks in to place in the mount.
The cable clamp can be secured to the mount to prevent un-authorised removal, see pages
30 - 31 for further details.
8.
Refit camera to mount
Offer the mount to the camera to engage the locking pins and then slide the mount away
from the camera lens to engage the mount connections fully.
23
IN VEHICLE INSTALLATION (CONTD.)
9.
Download and install the APP
Visit the appropriate APP store for your smartphone / tablet and download the Nextbase
Cam Viewer APP.
Install the APP upon your device and then open the APP in readiness to connect to the
Dash Cam.
Cam Viewer
10. Plug Cigarette Power cable in to the car power supply
Connect the Cigarette lighter plug to the vehicles 12Vdc or 24Vdc supply.
Continued on next page.
24
IN VEHICLE INSTALLATION (CONTD.)
Route the supplied car power cable (as shown) and connect it to the DC-IN socket of the mount.
12-24V DC
The above diagram is for illustration purposes only.
The Dash Cam will automatically power on and start recording once power is available. In some
vehicles this will be when connections are made, for others the Dash Cam will power on once the
ignition has been turned on.
If the vehicle in which the Dash Cam is installed has permanent live cigarette lighter sockets, the
user can simply use the power button to switch the Dash Cam off when the vehicle stops. To take
advantage of the Automatic Start / Stop Technology a Nextbase Hardwire Kit can be installed on
a switched-live power supply.
The Nextbase Hardwire Kit includes the necessary 12-24Vdc to 5Vdc convertor and battery
protection circuitry.
Should your vehicle not have a 12-24Vdc outlet, but does have a 5Vdc USB Outlet, this can be used
instead. Connect the USB cable supplied with your Dash Cam in place of the car power cable.
You MUST however connect the USB cable to the mount, NOT directly to the Dash Cam USB
socket.
Note:
- Do NOT wire the Dash Cam directly to a 12V supply by cutting the cigarette plug off the
end of the cable, or damage will result.
25
IN VEHICLE INSTALLATION (CONTD.)
11. Turn on Wi-Fi upon the 380GW
After the Dash Cam has powered on, then press the Wi-Fi button until the button starts to flash
Blue in colour, to indicate that the Wi-Fi function is turned on and awaiting a connection.
12. Connect Mobile Phone to the 380GW
With the Nextbase Cam Viewer APP working upon the Smartphone / tablet, press “Connect to
Dash Cam” and then choose the 380GW Dash Cam option. This will show the Live View image
from the Dash Cam upon the Cam Viewer APP.
26
IN VEHICLE INSTALLATION (CONTD.)
13. Remove the 3M protective sheet
Peel off the red layer to expose the 3M sticky pad beneath.
14. Locate and then check the 380GW camera position using App
Offer the Dash Cam towards the windscreen whilst looking at the Live View on the connected
Smartphone / Tablet. Ensure that the Live View shows the desired image by moving the Dash
Cam to the best position possible on the windscreen and adjusting the lens
accordingly.
Avoid any painted section of the windscreen being seen in the Live View and ensure the Dash
Cam is mounted vertically, with the smartphone image the right way up !
27
IN VEHICLE INSTALLATION (CONTD.)
15. Apply mount to windscreen
Lightly press the mount against the windscreen and double check that the image as seen upon
the smartphone / tablet is correct. Make any adjustments if required, prior to pressing the
Dash Cam firmly against the windscreen to ensure that the 3M tape is securely attached.
16. Adjust lens position as required
If any final adjustments to the lens position are required, then gently move the ball of the lens to
the desired position using finger pressure, taking care not to touch the glass element of the lens
itself.
28
IN VEHICLE INSTALLATION (CONTD.)
Please read and follow the notes below for the safe operation of your Dash Cam within your vehicle.
As per the installation instructions, you must install the camera so it does NOT obstruct the drivers
view of the road, preferably behind the rear view mirror.
Whilst the camera clearly needs to view through the windscreen in an area swept by the windscreen
wipers, the camera should be installed so as not to intrude significantly within the wiped area.
A 40mm intrusion into the green wiped area is the maximum permitted by law.
Do NOT mount the Dash Cam in front of the driver directly, as depicted by the red area in the above
illustration.
When installing the Dash Cam in a vehicle, always place the device securely against the windscreen
and where possible conceal the power cable under trim. Make sure that the Dash Cam power cable
does not interfere with the drivers operating controls, such as the steering wheel, pedals or gear
levers.
Do NOT mount the Dash Cam in front of an airbag field of deployment or in a position to obscure
any mirrors.
Clean the windscreen at the point of location, prior to fitting the Dash Cam, to ensure absolute
adhesion.
It is recommended NOT to operate the Dash Cam whilst driving.
The automatic Start-Stop technology incorporated within the device negates any need to operate
the controls whilst driving.
Note:
- Adjust any settings or review recordings using the Cam Viewer APP, whilst stationery, not
whilst driving.
- Only use your smartphone / tablet whilst stationery, not whilst driving.
For Help and Support please call 02920 866 429
29
ANTI-TAMPER SECURITY INSTALLATION
This allows the Dash Cam to be setup for 'Authorised use only', therefore preventing un-authorised
operation, or removal of the camera. Three elements of anti-tamper security are available, which can
be used individually or all together, as required.
This is a three stage process, using the supplied Security Pack:
2x Locking covers
2x Anti-tamper screws (machined screws for use with the locking covers)
1x Anti-tamper screw (self-tapping screw for use with cable lock)
2x Dust caps
Security screwdriver
1.
Cable lock
The cable lock can be secured to the mount. This prevents the car adaptor or hardwire kit
power plug from being disconnected from the mount and hence stopping the recording.
Once the car adaptor or hardwire kit have been connected to the mount and the cable lock
has been located correctly, use 1x anti-tamper screw (self-tapping screw) to secure the cable
lock to the mount. Tighten the screw until the head is flush with the top surface and do NOT
overtighten.
anti-tamper screw (self-tapping)
30
ANTI-TAMPER INSTALLATION (CONTD.)
2.
Camera to Mount locking screw
The camera can be secured to the mount to prevent un-authorised removal.
Remove the two side covers to gain access to the ‘camera to mount’ locking screws, these
are found on both sides of the camera.
With the camera attached to the mount and using the supplied security screwdriver, loosen
the two anti-tamper screws, taking care NOT to remove them fully.
Slide the anti-tamper screws down into the ‘locked’ position and then re-tighten.
Reset
unlocked position
Reset
locked position
3.
Locking covers
Replace the normal side covers with the two locking covers and secure them to the camera
using the anti-tamper screws (machined screws).
Anti-tamper screw
(machined)
Carefully insert the supplied rubber dust caps, covering the heads of the anti-tampers screws.
Note:
- To prevent un-authorised user's from accessing the camera via the Cam Viewer App,
remember to change the Wi-Fi Password within the Setup menu.
31
CAM VIEWER - INTRODUCTION
Nextbase Cam Viewer is a an APP specifically designed for use with the Nextbase range of Dash
Cams and works with Android & iOS for use on Smartphones and tablets alike.
See Product Specification section for minimum Operating System requirements.
The APP allows you to watch the live view from your Dash Cam, make recordings, watch previous
recordings and then download selected recordings accordingly. The recordings can then be used
as evidence for any situation / incident or accident witnessed and can be shared accordingly.
The APP also allows you to make any changes required to the settings within the Dash Cam.
Nextbase Cam Viewer APP is available freely to Download from your applicable APP store,
as shown below:-
Cam Viewer
Please download, install and then run the APP, before continuing further with these instructions.
For Help and Support please call 02920 866 429
32
CAM VIEWER - CONNECT YOUR DEVICE
Connecting your mobile device to your Dash Cam
Once you have downloaded Nextbase Cam Viewer for your mobile device, you will need to turn on the
Wi-Fi function on your Dash Cam.
With the dash Cam powered on, press and hold the
button until it starts to flash blue. The flashing
indicates that the Wi-Fi function is turned on and awaiting a connection.
The Dash Cam will appear as NEXTBASE 380GWA xxx, within the available networks seen on your
mobile device.
When you launch Nextbase Cam Viewer you will see the Welcome Screen as shown below:-
Welcome to
Cam Viewer
To get started please connect your dash
cam to you mobile device using Wi-Fi.
1. Ensure dash cam is not recording.
2. Press the Wi-Fi button on your
dash cam.
3. Connect your Mobile device to the
dash cam.
You can download content from your dash
cam, edit clips and then share when you
reconnect to the internet.
CONTINUE
CONNECT TO
DASH CAM
Tap the CONNECT TO DASH CAM Button and Nextbase Cam Viewer will then open your Settings
screen for your mobile device.
Connecting to the Dash Cam is the same process as you would use to connect your mobile device
to any Wi-Fi 'network'.
Select 'NEXTBASE 380GW xxx' from within the list of available networks and if prompted enter the
default password '12345678'.
33
CAM VIEWER - MAIN SCREEN
Main screen
Once your mobile device is connected Cam Viewer will display the Main screen and you will see a live
image from your Dash Cam as shown below:-
1
REC
2
3
VIEW
DASH CAM
VIDEOS
VIEW
DOWNLOADED
VIDEOS
4
From within the Main screen you can select Live View, view recordings stored on your Dash Cam or
recordings that have previously been downloaded to your mobile device. You can also access the
Nextbase Cam Viewer Menu options.
1. Menu
Tap here to access the Nextbase Cam Viewer Menu options, these include Dash Cam Settings.
2. Live View
This window displays a live image from your Dash Cam. Tapping the Live View window will
display the Live View full screen and allow you to stop and start recording
3. View Dash Cam Videos
Tap here to view videos that are stored on your Dash Cam. You can then stream the videos
directly from your Dash Cam or download them to your mobile device.
4. View Downloaded Videos
Tap here to view videos that have been downloaded from your Dash Cam to your mobile
device.
You can then play the files on your mobile device or share them online
34
CAM VIEWER - DOWNLOADING RECORDINGS
Downloading Videos from your Dash Cam (iOS)
To download files from your Dash Cam to your mobile device first tap on the View Dash Cam Videos
button on the Main screen.
Nextbase Cam Viewer will then display a list of videos stored on your Dash Cam as shown below:-
DASH CAM VIDEOS
150118_185507_003.MOV
336 MB
15th Jan 2018 / 18:55
150118_195507_004.MOV
336 MB
15th Jan 2018 / 19:55
150118_205507_005.MOV
336 MB
15th Jan 2018 / 20:55
There are three buttons located at the bottom of the screen:Download files
Protect / unprotect files
Delete files
Tap the download files button and check boxes will appear next to each video, tap the videos that
you wish to download and a tick will appear next to each selected video.
You can tap a video a second time to deselect it.
When you have selected all of the files that you wish to download tap the Done button in the top
right corner of the screen.
When you tap the Done button Nextbase Cam Viewer will display the progress of your video
downloads on screen, you can tap the progress indicator at any time to cancel the current downloads.
Once videos have finished downloading they will appear in the Downloaded Videos screen which can
be accessed from the Main Screen
35
CAM VIEWER - DOWNLOADING RECORDINGS
Downloading Videos from your Dash Cam (Android)
To download files from your Dash Cam to your mobile device first tap on the View Dash Cam Videos
button on the Main screen.
Nextbase Cam Viewer will then display a list of videos stored on your Dash Cam as shown below:-
DASH CAM VIDEOS
150118_185507_003.MOV
336 MB
15th Jan 2018 / 18:55
150118_195507_004.MOV
336 MB
15th Jan 2018 / 19:55
150118_205507_005.MOV
336 MB
15th Jan 2018 / 20:55
Tap and hold on one of the videos that you wish to download and check boxes will appear.
Tap the videos that you wish to download and a tick will appear next to each selected video.
You can tap a video a second time to deselect it.
Three buttons will also have appeared at the top of the screen.
Download files
Protect / unprotect files
Delete files
When all of the videos that you wish to download are selected tap the Download Videos button.
When you tap the Download Videos button Nextbase Cam Viewer will display the progress of your
video downloads
You can tap the Cancel button on the progress indicator at any time to cancel the current
downloads.
Once videos have finished downloading they will appear in the Downloaded Videos screen which
can be accessed from the Main Screen
36
CAM VIEWER - SHARING RECORDINGS
Sharing recordings
Once you have downloaded videos from your Dash Cam to your mobile device it is then possible to
Share your videos online. In order to do this you will need to disconnect your mobile device from your
Dash Cam Wi-Fi connection and connect to your usual Wi-Fi connection with internet access.
You should then tap on the View Downloaded Videos button on the Nextbase Cam Viewer Main
screen.
The Downloaded Videos screen shows all videos that you have downloaded from your Dash Cam
and functions in the same way as View Dash Cam Videos screen, however the Download button is
replaced with a Share
button, see below:-
DOWNLOADED VIDEOS
DOWNLOADED VIDEOS
150118_185507_003.MOV
150118_185507_003.MOV
336 MB
336 MB
15th Jan 2018 / 18:55
15th Jan 2018 / 18:55
150118_195507_004.MOV
150118_195507_004.MOV
336 MB
336 MB
15th Jan 2018 / 19:55
15th Jan 2018 / 19:55
Tapping the Share button when files are selected will display the sharing options available on your
device. This will include social media applications if installed on your device such as Facebook,
YouTube or Twitter as well as the option to use Nextbase Private Share. Nextbase Private Share
will allow you to upload your videos to the Nextbase Servers and when upload is completed you will
be given a link which you can then send to friends or your insurance company allowing them to
watch your video online.
Note:
- The link will expire after 30 days and the video will be deleted from the Nextbase Servers.
37
DASH CAM SETTINGS
The Dash Cam settings are accessed via the Cam Viewer App, tap the ‘
’ button to open the menu.
From the menu select ‘Dash Cam Settings’.
MENU
Dash
REC
REC
Cam Settings
Dash Cam Update
Disconnect Dash Cam
FAQs
About
Acknowledgements
Acceptable Usage Policy
Visit Nextbase.co.uk
VIEW
DASH CAM
VIDEOS
VIEW
DOWNLOADED
VIDEOS
VIEW
DASH CAM
VIDEOS
VIEW
DOWNLOADED
VIDEOS
See following pages for full details of the various settings available.
Note:
- Some settings may not be available depending on which iOS / Android version your mobile
device is using.
38
DASH CAM SETTINGS (CONTD.)
Video menu:
The default settings have been carefully selected to allow you to use the Dash Cam without the
need to change any settings. However, should you wish to change a setting then please see below.
Note:
- Menus are not accessible whilst the Dash Cam is recording.
DASH CAM SETTINGS
Video
Resolution
Exposure
Setup
1080P
1080p
0
Audio Recording
Number Plate
---------
Video Length
1 Minute
Parking Mode
Time & Date Stamp
Speed Stamp
GPS Location Stamp
Model Number Stamp
G Sensor
Medium
1. Resolution
Select recording resolution.
Options: 1080p, 720p and 720p
Default Setting: 1080p
2. Exposure
Adjust exposure level for different light conditions.
Options: +2, +1, 0, -1 and -2
Default Setting: 0
39
DASH CAM SETTINGS (CONTD.)
Video menu continued:
3. Audio Recording
Turn On / Off the microphone.
Options: On and Off
Default Setting: On
4. Number Plate
Enter the registration number for your vehicle, this will then be shown on the video file.
5. Video Length
Select the duration of the individual recorded video files. The Dash Cam will continue
recording, filling the memory card. When the memory card becomes full, the oldest file
will be automatically deleted to make space for the new recording.
Options: 1 Minute, 2 Minutes and 3 Minutes
Default Setting: 1 Minute
6. Parking Mode
There are two methods of using parking Mode, which one used is dependent on whether you
are using a ‘Permanent Live’ or ‘Switched Live’.
Permanent live:
This means that there is always 12Vdc being supplied to the Dash Cam. This can either by
using a 12Vdc outlet that does not power off when the vehicles ignition is turned off or by using
the Nextbase Hardwire Kit which has been installed using a permanent live fuse location.
Once Parking Mode has been turned on, the Dash Cam will enter standby mode when there is
no physical movement detected for a 5 minute period.
Switched live:
This method requires the Nextbase 380 battery pack to provide power to the Dash Cam, as
when the vehicles ignition is turned off the 12Vdc outlet will no longer supply power to the
Dash Cam.
Note:
- Without the 380 battery pack installed Parking Mode will NOT function upon a switched
live power supply.
When Parking Mode has been turned on, the Dash Cam enters standby mode when the
12Vdc supply has been turned off.
Once activated Parking Mode functions in the same way for both Switched and Permanent
power supplies:Should physical movement of the vehicle be detected, the Dash Cam will power on and start
recording a 1 minute protected video. If no further physical movement is detected then the
Dash Cam will return to standby mode.
If physical movement is detected, then the camera will continue to record normally, until no
physical movement detected for a 5 minute period, at which point the Dash Cam will return
to standby mode.
40
DASH CAM SETTINGS (CONTD.)
Video menu continued:
7. Time & Date Stamp
Turn On / Off the time and date stamp shown on recorded files.
Options: Off and On
Default Setting: On
8. Speed Stamp
Turn On / Off the Speed Stamp shown on recorded files.
Options: On and Off
Default Setting: On
9. GPS Location Stamp
Turn On / Off the GPS co-ordinates that are shown on recorded files. When a recording is
viewed using the supplied NEXTBASE Replay playback software the GPS co-ordinates remain
available.
Options: On and Off
Default Setting: On
10. Model Number Stamp
Turn On / Off the Model Number shown in the bottom left corner of recorded files.
Options: On and Off
Default Setting: On
11. G Sensor
Turn off or adjust the sensitivity of the built in G Sensor. The G Sensor detects forces which
will automatically protect the current recording in event of a collision.
Note:
- This does not affect Parking mode sensitivity.
Options: High, Medium, Low and Off
Default Setting: Medium
41
DASH CAM SETTINGS (CONTD.)
Setup menu:
The default settings have been carefully selected to allow you to use the Dash Cam without the
need to change any settings. However, should you wish to change a setting then please see below.
Note:
- Menus are not accessible whilst the Dash Cam is recording.
DASH CAM SETTINGS
Video
Setup
Wi-Fi Password
12345678
Format SD Card
Time
16:04:34
Date
01:01:2018
Time Zone
GMT
UK
Country
MPH
Speed Units
Sounds
Announcements
Language
English
Enable Wi-Fi on startup
Version
NBDVR380GWA-Rx.xx
Default Settings
1. Wi-Fi Password
The Dash Cam's Wi-Fi password can be changed.
This is useful if you want to setup the Dash Cam for ‘Authorised use only’, therefore blocking
unauthorised users from accessing the Dash Cam’s functions and/or settings.
Default Setting: 12345678
42
DASH CAM SETTINGS (CONTD.)
Setup menu continued:
2. Format SD Card
Format the inserted memory card. This will delete all content upon the SD card.
The SD card can also be formatted by pressing and holding the Protect button for 6 seconds,
the yellow LED indicator will flash (quickly) during formatting.
Note:
- For stable performance, it is recommended that you format the memory card
every 2 weeks.
Of course, you should only do this AFTER you've downloaded any files from the
card that you may want to keep.
3. Time
This setting allows you to set the Time manually, if required during initial setup.
Note:
- The time will be overwritten when there is a subsequent satellite connection.
4. Date
This setting allows you to set the Date manually, if required during initial setup.
Note:
- The date will be overwritten when there is a subsequent satellite connection.
5. Time Zone
The Time and Date are automatically set from the satellite signal, but can be adjusted dependent
upon your Time Zone or whether Daylight Savings Time is operational.
6. Country
Select your current Country, this will then automatically adjust the Time Zone / DST setting
to your Time Zone, i.e. if France is selected the Time Zone will become GMT +1.
If your required Country is not available, select ‘Other’. This will take you to the
‘Time Zone’ menu, from there you can manually select your Time Zone.
Options: United Kingdom, Belgium, Denmark, Finland, France, Germany, Italy, Netherlands,
Norway, Poland, Spain, Sweden and Other
Default Setting: United Kingdom
7. Speed Units
Select whether to record and display speed in KMH or MPH.
Options: MPH and KMH
Default Setting: MPH
43
DASH CAM SETTINGS (CONTD.)
Setup menu continued:
8. Sounds
Turn Off / On the device sounds, these will cancel the notification Sounds and also the
Startup & Shutdown chimes.
Options: On and Off
Default Setting: On
9. Announcements
Turn Off / On the spoken announcements, these are heard when there is no SD card inserted
or the SD card has an error and needs to be formatted using the Dash Cam.
Options: On and Off
Default Setting: On
Note:
- Announcements are currently only available in English.
10. Language
Select preferred language for the spoken announcements.
Options: English, Danish, German, Spanish, French, Italian, Dutch, Norwegian, Finnish
and Swedish
Default Setting: English
11. Enable Wi-Fi on startup
Once enabled the Dash Cam's Wi-Fi will turn on automatically when the Dash Cam starts up.
The Dash Cam’s Wi-Fi will be seen as an Access Point (hotspot) by your mobile device,
depending on the settings within your device it may automatically connect to the Dash Cam.
This may leave you without a cellular connection.
Options: On and Off
Default Setting: Off
Note:
- Depending on your mobile device a Cellular connection may not be available during
Wi-Fi connection to the Dash Cam, hence the recommended setting is off.
12. Version
The installed software version of your Dash Cam is displayed here.
13. Default Settings
Reset the Dash Cam to the default settings.
44
PC CONNECTION
The dash cam has two available modes when connecting to a computer, these are:
Mass Storage Mode (Windows and Mac)
This mode is used to view, edit and share recordings using NEXTBASE Replay 3 playback software on
your computer.
Note:
- Mass Storage mode is ‘read-only’, this means that content on the SD card can only be read, not
updated or erased.
Update Mode (Windows and Mac)
This is used to Update the firmware on your Dash Cam, using NEXTBASE Replay 3.
Please see details within the NEXTBASE Replay 3 Playback software for more information.
Note:
- Update mode is ‘read+write’, this means that content on the SD card can be updated and erased.
This in turn lets NEXTBASE Replay 3 write the new firmware to the SD card, allowing the automatic
update to take place.
Connecting the Dash Cam to your computer
The USB socket ‘
‘ is located on the left had side of the Dash Cam, underneath the removable side
cover. The side cover may or may not be screwed down, depending on how you have chosen to
setup the Dash Cam.
Once the side cover has been removed, connect the supplied USB cable to the Dash Cam and then to
your computer.
Do NOT connect the USB cable to the Powered Mount.
Once connected the Dash Cam will power on and automatically enter Mass Storage mode, this can be
identified by the Protect Button flashing red.
To connect the Dash Cam in Update mode, press and hold the Protect button during connection.
of the USB cable. Release the button once the Wi-Fi button flashes blue.
Note:
- ALWAYS turn off the Dash Cam before disconnecting from your computer.
45
TROUBLE SHOOTING
PROBLEM
SOLUTION
The mount will not stay in place
upon my windscreen.
Ensure that the red protective cover (plastic film) has been removed
from the mount pad.
Make sure that the glass is smooth and clean.
Press the mount firmly to the glass ensuring that there is 100%
contact with the glass. This can easily be seen from outside the
windscreen, as contact area of the pad turns a darker colour.
If the mount pad has lost it's sticky qualities, change the pad for the
spare item contained within the box.
I cannot insert the MicroSD
card.
MicroSD card are very small and require delicate use. Align the card
with the diagram shown upon the Dash Cam and insert the card until
you feel a slight spring resistance. You now need to push the card,
using your finger nail, until you hear and feel a small latch. Release
pressure and the card will stay retained within the device. Use the
edge of a small coin if you have difficulty.
I cannot remove the MicroSD
card.
With the card previously installed, you now need to push the card
further inwards slightly, using your finger nail, until you hear and feel a
small latch.
Use the edge of a small coin if you have difficulty.
Release pressure and the card will spring out sufficiently for you to take
hold of it.
I can only record a few minutes
of video on my MicroSD card.
Replace the Class 10 type MicroSD card with a new quality branded
card. Max 128GB.
Ensure to format the new SD card from within the Dash Cam.
I cannot save files to the
memory card when the Dash
Cam is connected to my
computer under Mass Storage
mode.
Correct, the Dash Cam is a 'read-only' device.
It is not recommenced to save files from other sources to the same
memory that you will use for recording within the Dash Cam, as these
may have a negative effect on the performance of the Dash Cam.
No power to my Dash Cam, but
it works upon my PC.
The cigarette power cable is not working. Inspect the fuse in the Car
Power plug. Replacement fuse = 2A 20mm type. If the fuse is found to
be blown, inspect the power cable for damage which may have caused
the fuse to blow.
My Dash Cam shuts down by
itself after a while.
Either the battery has gone flat, there is no power to the Dash Cam
and the Auto Power Off has been triggered or Parking Mode has been
turned on and no vehicle movement has been detected for 5 minutes.
The battery will not charge.
Ensure that the 380 Battery Pack is in fact installed !
The battery pack is an accessory available separately. Ensure the Dash
Cam is connected to a reliable power source and that the supplied
Car Power Cable is being used, with the Power LED lit.
The charging LED is blue and indicates whether the battery is being
supplied with power, in order to charge.
The battery only last 30
seconds.
The battery will only receive charge when the Dash Cam is
connected to power, please reconnect the car adaptor or domestic
USB charger and leave the Dash Cam to charge.
Charging takes approximately 90 minutes and a full charge is
indicated when the BLUE (charging) LED goes out.
46
TROUBLE SHOOTING (CONTD.)
PROBLEM
SOLUTION
The battery only lasts 15
minutes.
This is normal, the battery is primarily for use with Parking Mode
on a switched live power supply and NOT intended as an alternative
power source to replace the supplied car adaptor.
The Dash Cam cannot lock
onto satellite.
After power on and with the device mounted with clear view of the
sky it can take up to 10 minutes to find the three satellites required
to achieve a stable signal. Reception can also be affected by
atmospheric conditions and the proximity of buildings / trees
obscuring the sky.
I get the announcement
“Card Error. Please format
SD card”.
The SD card has been formatted in another device and the Cluster
Size is not compatible. There may also be an error on the card.
Use the Setup option within the APP to re-format the SD card from
in the Dash Cam.
Ensure that the SD card is a Class10 type SD card of 8-128GB
The SD card in my Dash Cam
cannot be read.
Use a good quality branded SD card between 8GB and 128GB
Class 10 and format the card from within the Setup Menu of
the APP.
I can't delete files on my SD
card within the Dash Cam.
Check to see if these files are 'protected', if so please follow
instructions to 'un-protect' the files within the APP.
Mass Storage function does
not work.
The Mass storage function will work on both Windows and Mac.
Restart the PC, as this may be required for the necessary driver to
be loaded correctly. Disconnect and reconnect the Dash Cam.
Contact NEXTBASE for the required driver.
Video files cannot be played.
The video files from the Dash Cam are in .MOV format and may not
be compatible with your PC if suitable playback software is not
installed. Install the Nextbase Replay 3 playback software which is
freely available from www.Nextbase.co.uk
Video Image is blurred.
Remove the protective lens cover and check that the Dash Cam
field of view does NOT include any painted section of the
windscreen.
Clean the lens, clean the windscreen!
Video file playback is jumpy.
Reformat the SD card to remove non-contiguous files. For best
recording use a quality branded Class 10 SD card of
8 to 128GB recommended size.
PC may not be sufficient for the playback task, try a different PC.
Copy the recorded video files onto the PC / Mac for playback
directly rather than use the Dash Cam as a card reader.
Reduce the resolution of the recording within the Dash Cam and
record some new files to test if this is the problem.
The sound is not synchronised The Codecs upon your PC may not be compatible or the latest
standard.
with video during playback.
Download the latest Codecs from: www.nextbase.co.uk
47
TROUBLE SHOOTING (CONTD.)
PROBLEM
SOLUTION
Video has no sound.
Ensure that “Audio Recording” setting is turned ON within the
Setup menu of the Dash Cam.
I have turned on 'Parking
Mode' and now can't stop the
recording.
The Dash Cam will start a recording whenever motion is detected.
To turn off Parking Mode firstly shutdown the Dash Cam and
remove the SD card, this will avoid recording being activated
accidentally.
Switch the Dash Cam On and connect to your mobile device using
the Cam Viewer APP. Within the Dash Cam Setup Menu, turn off
the 'Parking Mode'.
When I get in to my car, the
This is normal. Parking Mode has been switched on and the Dash
Dash Cam is already recording Cam has sensed vibration and has started to record correctly.
and the file is protected.
Parking mode can be turned off within the Setup, Video menu if
required.
The time on my Dash Cam is
wrong and when I adjust the
time manually, it keeps
changing.
The Dash Cam sets the time based upon the country which has
been selected and also whether Daylight Savings time is currently
in force. Please verify the Country setting within the Cam Viewer
APP Setup menu is correct. The Time Zone can be set manually,
if the Dash Cam is to be used outside the listed countries.
Downloading files from
www.nextbase.co.uk
using Google Chrome results
in a Malicious Software
message.
This is not a cause for concern, simply go to the settings within
Google Chrome and turn off the malicious software protection
temporarily to download and install the playback software.
Reinstate previous Google Chrome settings thereafter.
My Mobile Device will not
connect to my Dash Cam.
Please ensure that you have turned the Dash Cam Wi-Fi Mode on
by pressing the Wi-Fi button until it starts to flash.
When Wi-Fi Mode is turned on the Blue Wi-Fi button will either flash
when waiting for a connection, or be solid blue once connected to
your mobile device.
The NEXTBASE Cam Viewer
app will not open.
Please uninstall the NEXTBASE Cam Viewer app and re-download
again from your devices App Store.
When I open the NEXTBASE
Ensure that the Dash Cam is in Wi-Fi Mode and that your mobile
Cam Viewer App I get a
device has connected to the Dash Cam Wi-Fi network.
message saying 'Please Check
Device'.
When I try to play back a file
Please restart your mobile device and reconnect to the Dash Cam
from my Dash Cam I get a
Wi-Fi network, then re-open the Cam Viewer App.
message saying 'Buffering' or
a spinning circle, but the video
does not load.
48
TROUBLE SHOOTING (CONTD.)
PROBLEM
SOLUTION
I have forgotten my password
for the Wi-Fi connection.
The password is a primary measure to ensure the privacy of your
recordings and to prevent misuse of the Dash Cam. If the password
has been changed from default and then forgotten, then the
Dash Cam will need to have new firmware installed to reset the
password (and all other settings) back to the defaults.
Visit www.nextbase.co.uk for product firmware and instructions
upon how to perform the update.
Unresolved issues.
Reset the Dash Cam to the Default Settings within the Setup Menu
and try again.
Should the problem persist call the helpline (02920) 866429 or
email: support@nextbase.co.uk
49
NOTES
www.nextbase.co.uk
NBDVR380GW-IM-ENG-R2
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