OPENTOUCH
SUITE FOR SMB
Simplify your communications
and maximize your business
POWERFUL COMMUNICATION SERVER
OmniPCX® Office Rich Communication Edition (RCE )
Flexible communication server for small and mediumsized enterprises
OmniPCX Office
RCE Small
OmniPCX Office
RCE Medium
OmniPCX Office
RCE Large
OmniPCX Office
RCE Compact
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All platforms are equipped with
a high-performance PowerCPU
Extended Edition and 16 VoIP
channels, as well as a MSDB 8-GB
memory card. Therefore, no hard
disk is required anymore.
OmniPCX Office RCE Compact
Wall-mounted cabinet
Fanless design
For 6 to 18 digital/analog users
For up to 200 IP users
19-inch cabinet
Modular design for optimal
expandability:
OmniPCX Office RCE Small
• CPU slot + 2 universal slots
OmniPCX Office RCE Medium
• CPU slot + 5 universal slots
OmniPCX Office RCE Large
• CPU slot + 8 slots (4 are universal)
Features directly embedded
• Personal assistant
• 10 minutes customized music
on hold and 4 system languages
• Voicemail and user mailbox
greeting with 2 ports and 60
minutes of voice mail storage
• PIMphony™ basic for all users
• Unified Instant Messaging
• LDAP support for universal access
embedded now on OTCV, Premium
DeskPhones, My IC Phone®,
My IC Web for Office and PIMphony
Touch
Additional options
• Mobile and collaborative
applications
• Automated Attendant (AA), Multiple
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OPENTOUCH SUITE FOR SMB
ALCATEL-LUCENT ENTERPRISE
2
AA (MLAA)
SIP and CTI Openness
SIP trunking
Smart Call Routing
Call Center Office
WIRELINE PHONES
Premium DeskPhones with IP and digital connectivity
Innovative designed sets for professional IP or digital telephony
8068 BT
8068
• Superlative voice quality
• Optimized ergonomics, Navigator,
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Intuitive icons and soft keys
Dedicated function keys
Backlit Display
Alphabetic keyboard
Build-in security
IP Desktop Softphone
8068 emulation with VoIP
• On PC, Mac, tablets, iPad, and
smartphones
• With virtual add-on module
8038/8039
8028/8029
Specific for IP:
• Wideband audio quality
Accessories:
• Premium Add-ons Modules
• Comfort & Bluetooth® Handset
• Monaural, Binaural and Bluetooth
Headset
• Premium Wall Mounting Kit
• Audioffice Conference Modules
8115
8125
8001/8012 DeskPhone
To address the low end SIP market
8082 My IC Phone
Smart DeskPhone for executives
• SIP based features such as call log,
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7-inch screen with graphical display
Capacitive touch-screen
Wide-band audio quality
Bluetooth handset
Peer to peer video capabilities
conference in local
4008/4018 IP and 4019 Phones
For the low end IP & digital market
OmniTouch® 4135
IP Conference Phone
4018/4019
4008
Character display, loudspeaker,
mute key
A SIP-based plug-and play-audio
conferencing phone with up to
4 simultaneous connections
OPENTOUCH SUITE FOR SMB
ALCATEL-LUCENT ENTERPRISE
3
WIRELESS PHONES
DECT Handsets
For mobile communication within the company in IP and
digital mode
Business 8242
DECT Handset
Business 8232
DECT Handset
Business 8242 DECT Handset
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Rich business telephony
Large screen, Color display
Headset Connector
Bluetooth support
Red Emergency key
Live, Event keys, Alarm status
Get Call Feature
Industrial 500EX DECT Handset
• For hazardous work environments
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where there is a risk of explosion
Bluetooth-capable
IP54-compliant
Isolated Worker Protection
Alarm/locator function (alarm
server required)
Industrial 8262*
DECT Handset
Industrial 500EX
DECT Handset
Business 8232 DECT Handset
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Rich business telephony
Color display
Headset connector
Mini-USB port on the charging cradle
Alarms Notifications
Get Call Feature
Industrial 8262* DECT Handset
• All capabilities of 8242 DECT
Handset
• Bluetooth Low Energy (E-beacon)
for location
• Ruggedized IP65, designed for
industrial environment
• Isolated Worker Protection
• Man down, No Movement,
Pull cord
• Alarm/locator function (alarm
server required)
* Available in 2016
Voice over WLAN phones
Mobile voice communication over wireless LAN
OmniTouch 8118
WLAN Handset
OmniTouch 8128
WLAN Handset
Black and white
display, Vibrate mode,
Headset connector, Get
Call Feature
All the 8118 features
plus Push-to-talk
feature, color display,
Hands-free
OPENTOUCH SUITE FOR SMB
ALCATEL-LUCENT ENTERPRISE
4
EFFICIENT COMMUNICATIONS
Feature-rich applications for improved call-handling
Communication solutions to increase productivity
PIMphony
PIMphony Touch
PIMphony and PIMphony Touch
• Personal communication manager
• Incoming and outgoing calls
controlled from a Windows®
PC client
• PIMphony for Windows 7 and
Windows 8 laptop version, available
in Basic, Pro, Team and Attendant
versions and as a standalone IP
softphone
• PIMphony Touch, for Windows
tablet and PC application leveraging
modern UI and Windows 8.1
capabilities, available with
additional features such as: unified
instant messaging, telephony
presence
My IC Web for Office
• A web-based solution for call
handling, with a standard browser
• Any phone as an extension
• Optimal for use off-site or at home
My IC Social Networks
• Federated user identify from
different directories
• Presence federation based on
telephony and Social medias
• Intelligent Microsoft Outlook®
integration (unique interface)
OPENTOUCH SUITE FOR SMB
ALCATEL-LUCENT ENTERPRISE
5
My IC Web
for Office
My IC Social
Networks
Professional Greeting: Customer
welcome, call routing and automated attendant features
To increase in customer
satisfaction
• Voicemail
• Personal Assistant: Automatic
call routing defined by user
• Greeting messages: Up to four
customizable company greetings
• PC-based and Phone Attendant
console
• Automated Attendant (AA):
Global solution for company
welcome
• Multiple Level AA: Global
solution for company welcome
for multi-brand/multi-language
companies and advanced
AA needs
• Smart Call Routing: with 10.000
entries or Contact Center
• Call Center Office: automatic call
routing with PC applications to
support call handling (Agent
Assistant, Supervisor Console,
Statistic Manager) with up to
8 groups and 32 active agents
POWERFUL EXTERNAL MOBILITY
One phone, one number and one voice mail, on-site or off-site
to keep you connected to your business anytime, anywhere
OTCV iPhone
OTCV Android
One-number services
• Make any mobile phone an office
extension
OTCV Windows
OpenTouch Conversation
for Android™
• Free of charge client to
• Improve accessibility through a
download from Google Play™
Store, software licence needed
on OmniPCX Office RCE
single business number
OpenTouch Conversation®
for iPhone®
• Free of charge client to download
SM
from App Store , software licence
needed on OmniPCX Office RCE
OpenTouch Conversation
for Windows Phone®
• Free of charge client to
download from Windows Store,
software licence needed on
OmniPCX Office RCE
OTCV IPHONE
OTCV ANDROID
OTCV WINDOWS
Routing Rules, Mobility Management
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In conversation services, Transfer
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Conference
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Forward options: forward, redirect
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Call logs
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Visual voice mail
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Unified Instant Messaging
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Unified Directory Access, Dial-by-name
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Favorites
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Telephony Presence
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Get Call Feature
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SIP Companion in VoIP mode to leverage
company Wi-Fi® for both voice and data
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Easy VPN (use Mobile as VPN client)
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OPENTOUCH SUITE FOR SMB
ALCATEL-LUCENT ENTERPRISE
6
NETWORK INFRASTRUCTURE
LAN infrastructure
Cost savings with a single infrastructure for integrated voice/data
services with or without Power Over Ethernet (PoE)
OmniSwitch® 6250
• 24 ports, fanless, (no PoE)
• Excellent for WLAN and IP Telephony
solutions (PoE version)
• Fast Ethernet switch (10/100MB)
• 24 and 48 ports
OmniSwitch 6450
OmniSwitch 6350
• Ideal for SMB environments
• Gigabit Ethernet switch
(10/100/1000MB)
• 24 and 48 ports with/without PoE
• Gigabit Ethernet switch
(10/100/1000MB)
• 24 and 48 ports with/without PoE
(upgrade possible from 1GB to 10GB)
• 10 ports, fanless, with PoE
• Excellent for WLAN and IP Telephony
solutions
WLAN infrastructure
Cost savings with a single infrastructure for integrated voice/data/WLAN (Wi-Fi)
services (when coupled with LAN infrastructure products)
• OA RAP-108/109 provide IEEE
OmniAccess® 4005 WLAN-Switch
• WLAN Controller powered by PoE/PoE+
(optional DC power accessory available),
support up to 16 access points
• Support Branch offices (RAP AP) and
home users (RAP AP)
OmniAccess RAP-3WN(P),
RAP 108/109
• Single radio (RAP-3WN) and Dual radio
(RAP 108/109)
• For the home office and external
Extensions
• RAP3WN/RAP3WNP provide IEEE 802.11
b/g/n, 2x2 single radio support (WNP
version provides PoE on one port)
802.11a/b/g/n, 2x2:2, dual radio
support
Wi-Fi access points
• OmniAccess AP103, IAP103 with
802.11n standard: IEEE 802.3af Power
over Ethernet (PoE) sourcing supporting
IEEE 802.11a/b/g/n
• OmniAccess AP205/205H, IAP205/205H
with 802.11ac standard: IEEE 802.3af
Power over Ethernet (PoE) sourcing and
IEEE 802.11a/b/g/n/ac
• OmniAccess Outdoor AP275, IAP275
with ac standard: IEEE 802.3af Power
over Ethernet (PoE) sourcing supporting
IEEE 802.11a/b/g/n
DECT infrastructure
Best of voice services for on-site mobility
4070 - Radio Base Station
• Indoor / Outdoor DECT radio
base station
• Support of all DECT ranges
OPENTOUCH SUITE FOR SMB
ALCATEL-LUCENT ENTERPRISE
7
8340 & 8340-C SMART IP-DECT
Access Point
• IP connectivity – PoE 802.3af
• Support of DECT and GAP devices
Contact your Alcatel-Lucent
reseller to find out more about
OpenTouch® Suite for SMB.
enterprise.alcatel-lucent.com Alcatel-Lucent and the Alcatel-Lucent Enterprise logo are trademarks of AlcatelLucent. To view other trademarks used by affiliated companies of ALE Holding, visit: enterprise.alcatel-lucent.com/
trademarks. All other trademarks are the property of their respective owners. The information presented is subject
to change without notice. Neither ALE Holding nor any of its affiliates assumes any responsibility for inaccuracies
contained herein. (September 2015)
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