NORTHERNTEL BUSINESS
changing
the way
you do
business
Centrex
User’s Guide:
Analog telephone
1 800 360-8555
northerntel.ca/business
Index
Access Codes for Centrex Functions
7
Call Forward - Busy/No Answer
6
Call Forwarding
5
Call Pickup
1
Call Trace
3
Call Waiting
4
Description of Tones/Signals
6
External Calls
1
Hold
1
Internal Calls
1
Last Number Redial
3
Message Waiting
4
Per-Call Blocking
3
Speed Calling
2
Speed Calling
Code Identifiers
Long List
8
Speed Calling
Code Identifiers
Short List
8
Three-Way Conference
Consultation Hold
Transfer
4
External Calls
(local and long-distance)
For a call via the public network.
1 Pick up the handset.
2 Enter the dial out code (usually
)
Not required for Basic Business Bundle (BBB).
3 Dial the number you wish to call. For a long-distance call, dial
and then the area code, followed by the number.
Note:
Because a dial out code (usually
) is necessary to
access the public network, all systems or equipment that
use preprogrammed numbers must be reprogrammed
(ex.: alarm systems, fax machines, etc.).
Internal Calls
For a call within the system.
1 Pick up the handset.
2 Dial the extension you wish to call (usually 4 digits).
Call Pickup
Allows you to use your own telephone to pick up a call to
another telephone in your group.
When another phone in your group rings:
1 Pick up the handset of your phone.
2 Enter
.
You are on the line with the caller.
Hold
Allows you to place a call on hold from a phone that does not
have a hold button.
To place a call on hold:
1 Press the
LINK
button (or the receiver button).
2 At the special dial tone, enter
.
3 Hang up when you hear the confirmation tone.
The call is on hold at your telephone.
1
To retrieve a call on hold:
1 Pick up the handset.
You are back on the line.
Note:
If the call is not retrieved within three minutes,
it will automatically ring again (ring again signal).
Speed Calling
Allows you to assign a one or two-digit code to frequently
called numbers and store them in memory for easy dialing.
To store a number:
1 Pick up the handset.
2 Enter the access code for your Speed Calling list.
short list (available with package A):
long list (available with package B):
.
.
3 At the special dial tone, enter the code identifier that you wish
to assign to the number to be stored:
Code
to
for the short list
Code
to
for the long list (maximum 30 numbers).
4 Dial the number you wish to store (maximum 24 digits), including your dial out code (not required for BBB).
5 Press
.
6 Hang up when you hear the confirmation tone.
The number is stored in memory.
Note:
Repeat these steps for each number you wish to store.
To call a stored number:
1 Pick up the handset.
2 Enter
followed by the code identifier.
To delete a stored number:
1 Pick up the handset.
2 Enter the access code for your Speed Calling list.
short list:
long list:
.
.
3 Enter the code from your personal list assigned to the number
you wish to delete.
4 Press
.
5 Hang up when you hear the confirmation tone.
2
Last Number Redial
Allows you to automatically redial the last number dialed.
1 Pick up the handset.
2 Press
twice.
The last number dialed is automatically redialed.
Per-Call Blocking
Prevents the person you are calling from seeing a display of your
name and number.
To block display of your name and number when you make a call:
1 Pick up the handset.
2 Enter
.
3 When you hear the special dial tone, dial your dial out code
(if applicable) and the number you wish to call.
Note:
This prevents your name and number from displaying
for this call only. Repeat steps 1, 2 and 3 each time you
wish to block display for a call.
Call Trace
Allows you to put a trace on threatening or harassing calls.
Immediately after receiving the threatening or harassing call:
1 Pick up the handset.
2 At the dial tone, enter
.
3 Hang up when you hear the confirmation tone.
Note:
The number, date and time of the call are recorded
at NorthernTel’s central office and can be communicated
to the proper authorities at the customer’s request.
However, NorthernTel is not authorized to give you
the number of the person who made the threatening
or harassing call.
3
Message Waiting
This function lets you know when there is a new message in
your voice mailbox with a visual or audible indicator, depending
on the type of phone.
You have a new message when the light is flashing or you hear
an intermittent dial tone when you pick up the handset:
1 To listen to your message, follow the steps for retrieving voice mail.
Call Waiting
With this function, a special dial tone signals an incoming call
while you are already on the line. You can answer the second
call without disconnecting the first one.
The sound of 2 beeps when you are on the line means that you
have an incoming call. To answer the call:
1 Press
(or the receiver button). This places the original
LINK
call on hold, and puts you on the line with the second caller.
2 To return to the first call, press
LINK
(or the receiver button)
again.
Note:
Each time you press
(or the receiver button)
LINK
the person you are talking to is placed on hold, and you
switch to the other call.
Three-Way Conference
Consultation Hold
Transfer
This function allows you to connect to a third party during a call.
Once you have reached the third party, you can either return to
the original call (Consultation Hold), add the third party to the
conversation in progress (Three-Way Conference) or transfer the
original call (Transfer).
To transfer a call, consult a third party or establish a three-way
conference when you are already on the line, first:
1 Place the first call on hold by pressing
LINK
(or the receiver
button).
2 At the special dial tone, enter the dial out code (if applicable) and
the number you wish to reach. If the line is busy or there is no
answer, press
(or the receiver button) twice to return
LINK
to the original call.
When the third party answers, you have three options:
4
Consultation Hold:
1 You can speak privately with the third party.
2 To return to the first call, press
LINK
(or the receiver button)
twice.
Three-Way Conference:
1 Press
(or the receiver button) again. The first person
LINK
will be added to the conversation.
Transfer:
1 Press
(or the receiver button) again. This will connect
LINK
the first person.
2 Hang up.
Call Forwarding
This function lets you redirect all incoming calls to another
number.
To forward all incoming calls:
1 Pick up the handset.
2 Enter
.
3 At the special dial tone, dial the extension to which you want
calls forwarded. For an outside number, enter your dial out code
(if applicable) followed by the number.
4 Hang up when you hear the confirmation tone.
Note:
While Call Forwarding is activated, you will hear
a short ring each time you receive a call.
To deactivate:
1 Pick up the handset.
2 Enter
.
3 Hang up when you hear the confirmation tone.
You will receive incoming calls as usual.
5
Call Forward - Busy/
No Answer
Allows you to redirect incoming calls when you are already on
the line or unable to answer (available with package A or B only).
Call Forward-Busy / No Answer may already have been programmed on your telephone. If necessary you can activate,
deactivate and enter the number to which you want calls forwarded at any time.
Call Forward – Busy (when you are already on the line):
To activate:
1 Pick up the handset.
2 Enter
.
3 At the special dial tone, dial the extension to which you want
calls forwarded. For an outside number, enter your dial out code
(if applicable) followed by the number.
4 Hang up when you hear the confirmation tone.
To deactivate:
1 Pick up the handset.
2 Enter
.
3 Hang up when you hear the confirmation tone.
Call Forward – No Answer (when you are unable to answer):
Follow the steps shown above, using
and
to deactivate.
Description of Tones/
Signals
Confirmation tone
Two beeps followed by silence.
Ring again signal
One long ring and two short ones.
Special dial tone
Three beeps followed by a regular dial tone.
6
to activate
Access Codes
For CENTREX
Functions
Call Forward Busy – activation (package A and B)
Call Forward Busy – deactivation (package A and B)
Call Forward No Answer – activation (package A and B)
Call Forward No Answer– deactivation (package A and B)
Call Forwarding – activation (package A, B and BBB)
Call Forwarding – deactivation (package A, B and BBB)
Call Forwarding per key – activation (multi-line phones only)
(package A and B)
Call Forwarding per key – deactivation (multi-line phones
only) (package A and B)
Call Park – activation (package A and B)
Call Park – retrieve call (package A and B)
Call Pickup (package A and B)
Call Trace (package A, B and BBB)
Call Waiting - deactivation (package A, B and BBB)
Hold (package A and B)
Per-Call Blocking (package A, B and BBB)
Ring Again (internal) (package A and B)
Speed Calling – short list (package A and BBB)
Speed Calling – long list (package B)
Uniform Call Distribution – activation of night service
(package B)
Uniform Call Distribution – deactivation of night service
(package B)
Uniform Call Distribution – entry procedure (package B)
Uniform Call Distribution – exit procedure (package B)
7
Speed Calling
Code Identifiers
Short List
CODE NAME
NUMBER
0
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1
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2
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3
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4
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5
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6
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7
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8
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9
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Speed Calling
Code Identifiers
Long List
8
CODE NAME
NUMBER
00
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01
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02
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03
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04
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05
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06
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07
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08
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09
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10
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11
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12
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22
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25
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9
2007-04
1 800 360-8555
northerntel.ca/business
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