trk1
HW Installation Manual
ioimage, the ioimage logo, ioimage analytics®, ioiware, ioibox, trk10, trk10d, trk100, trk100d, trk200, trk4000,
trk4000rm, trk4000d, and trk8000, ioiware command center, ioiware setup, ioibox lvm300, ioicam wdc100dn,
ioicam mmp100dn, and ioicam xptz100dn, are trademarks of ioimage Ltd. Products and trademarks
mentioned herein are for identification purposes only and may be registered trademarks of their respective
companies. Specification is subject to change without notice.
2004-2007© ioimage
Ltd. All rights reserved
Proprietary Rights and Non-Disclosure
This Guide is delivered subject to the following restrictions and condition third party or
reproduced by any means, electronic or mechanical, without the express prior written
permission of ioimage Ltd.
Disclaimer
Specifications and information in this Guide is subject to change without notice.
Copyright 2007 ioimage Ltd., all rights reserved.
Trademarks and Copyrights
This Guide and its contents are herein is owned by ioimage, Ltd., all rights reserved.
ioimage, the ioimage logo, ioimage analytics®, ioiware, ioibox, trk1, trk10, trk10d,
trk100, trk100d, trk200, trk4000, trk4000rm, trk4000d, and trk8000, ioiware command
center, ioiware setup, ioibox lvm300, wdc100dn, mmp100dn, and ioicam xptz100dn,
are trademarks of ioimage Ltd. Products and trademarks mentioned herein are for
identification purposes only and may be registered trademarks of their respective
companies. Specification is subject to change without notice.
ioimage makes no representations whatsoever about any other products or trademarks
mentioned in the manual.
2004-2007© ioimage
Ltd. All rights reserved
i
Document Scope and Purpose
This document is intended for installation by technical users who have a basic
understanding of CCTV camera/video equipment and LAN/WAN network connections.
Installation should follow safety, standards, and electrical codes as well as the laws that
apply where the ioibox and ioicam units are being installed.
The purpose of this document is to provide instructions and installation procedures concerning how
to connect the hardware and if required, configure the ioibox unit to be connected to an existing
LAN/WAN network. After completion of the hardware installation, additional setup configurations
are required for operation of the ioibox unit. For more information on ioibox unit setup and
configuration, refer to the ioibox trk1 HTML Edition Setup User Guide.
ii
Contents
Document Conventions ....................................................................................................................1
Cautions and Warnings ....................................................................................................................2
Electrical Safety Notice ................................................................................................................3
Preventing EMI.............................................................................................................................3
Introduction .......................................................................................................................................4
Overview ......................................................................................................................................4
Items Included in the Package .....................................................................................................5
Indoor and Outdoor Installation Considerations...........................................................................5
Indoor Installation.....................................................................................................................5
Outdoor Installation..................................................................................................................5
Cabling .........................................................................................................................................6
Video Cable .............................................................................................................................6
Electrical Power Input ..............................................................................................................7
Hardware Description – ioibox Unit ................................................................................................10
trk1 Unit Front Panel Overview ..............................................................................................10
trk1 Unit Back Panel Overview ..............................................................................................12
Workflows .......................................................................................................................................13
Pre-Install Workflow ...................................................................................................................13
Installation Workflow ..................................................................................................................13
Post Install..................................................................................................................................14
Overview of Alarm Inputs ...............................................................................................................14
Overview of Relay Outputs.............................................................................................................15
Installation.......................................................................................................................................15
Connecting the ioibox.................................................................................................................15
Connecting to the Network.....................................................................................................16
Connecting the Video Source (camera).................................................................................17
Connecting a Relay Output....................................................................................................17
Connecting an Alarm Input (Dry Contact)..............................................................................18
Connecting ioibox Video Output to an Analog Device...........................................................19
Connecting the Power............................................................................................................19
Connecting the External Protective Earth Terminal ...................................................................19
Setting the ioibox IP ...................................................................................................................20
Setting the IP Using HTML Setup ..............................................................................................21
Setting the IP Using the SiteConfigurator Application................................................................22
ioibox Network IP Modes ...........................................................................................................23
Resetting ioiboxes ......................................................................................................................23
Hard Reset Using the Reset Button on the Unit ....................................................................23
Hard Reset Power Down/Power Up ......................................................................................24
Camera Installation & Tips .........................................................................................................24
Appendix.........................................................................................................................................30
Connecting Leads to a Spring Clamp Terminal Block ...............................................................30
Troubleshooting..........................................................................................................................31
How to Ping an ioibox from a Workstation .................................................................................33
trk1 ioibox Specs ........................................................................................................................34
Who to Contact...........................................................................................................................35
iii
Document Conventions
The following document conventions are used throughout this manual:
A WARNING is a precautionary message that indicates a procedure or
condition where there are potential hazards of personal injury or death
A CAUTION is a precautionary message that indicates a procedure or condition
where there are potential hazards of permanent damage to the equipment and or
loss of data.
A Note is useful information to prevent problems, help with successful installation,
or to provide additional understanding of the products and installation.
A Tip is information and best practices that are useful or provide some benefit for
installation and use of ioimage products.
1
Cautions and Warnings
This section contains information that indicates a procedure or condition where there are
potential hazards. These may be hazards associated with a task or procedure a user is
carrying out or about to carry out.
WARNINGS and CAUTIONS are distributed throughout this document, whenever
applicable, to alert the user of potentially hazardous situations.
Although the ioibox is designed and manufactured in compliance with all applicable safety
standards, certain hazards are present during the installation of this equipment.
Definitions:
A WARNING is a precautionary message that indicates a procedure or condition
where there are potential hazards of personal injury or death.
A CAUTION is a precautionary message that indicates a procedure or condition
where there are potential hazards of permanent damage to the equipment and or
loss of data.
Failure in part or in whole of the installer, owner, or user in any way to follow the
prescribed procedures or to heed WARNINGS and CAUTIONS shall absolve ioimage
Ltd., and its agents from any resulting liability.
SAVE THESE INSTRUCTIONS: Retain all safety and operating instructions for future
use.
To avoid injury or possible damage to hardware components, read and follow all
instructions marked on the product and in the documentation before you install or connect
the ioibox to a power source.
Warning:
The ioibox cover is an essential part of the product. Do not open or remove this
cover. Never operate the ioibox without the cover in place. Operating the ioibox
without the cover in place poses a risk of fire and shock hazards.
Warning:
To prevent injury or damage to the ioibox, do not insert any objects into the vents of
the unit.
Warning:
If you use an extension cord with this system, make sure that the total ampere
rating on the products plugged into the extension cord does not exceed the
extension cord ampere rating.
Warning:
Only qualified trained personnel should service and repair this equipment.
2
Warning:
Read the installation instructions before you connect the trk1 unit to a power
source.
Caution:
To avoid damage from overheating or unit failure, do not block the vents of the units
and assure, there is sufficient temperature regulation to support the ioibox
requirements (cooling/heating). Ambient operating temperature should be kept in
the range -0°c to 50°c.
Electrical Safety Notice
In the following situations, the electric power should be turned off and appropriate repairs,
replacements or remedies should be taken.
•
The power cord or plug is damaged, frayed or shows heavy wear
•
The unit has been physically crushed or deformed
•
The unit has been exposed to water
•
The unit has been exposed to fire, intense heat or heavy smoke
•
Electrical connections of the unit become abnormally hot or smoke
•
The unit has been dropped, damaged or shows signs of loose internal
parts.
•
The unit does not operate properly
•
The unit shows signs of damage from exposure to fumes or vapors
Preventing EMI
When wires run for a significant distance in an electromagnetic field, Electromagnetic
Interference (EMI) can occur.
Note:
•
Poor quality or worn wiring can result in Radio Frequency Interference (RFI)
•
Strong EMI, (e.g. lightning or radio transmitters) can destroy the units, and
can pose an electrical hazard by conducting power through lines and into
the system .
To remedy EMI, consult RFI experts.
3
Introduction
The installation of the ioibox hardware is the first phase of making an ioibox operational in
a security plan. The goal of hardware installation is to physically place the unit, connect it
to other devices in the system and to establish network connectivity in preparation for
phase two of the installation process which is the camera setup and configuration of the
ioibox.
When finished with the trk1 unit hardware installation, you will need to refer to the ioibox
HTML Edition Setup User Guide to complete the second phase of installation, which is
the setup and configuration of the ioibox.
Overview
There are several requirements that should be properly addressed prior to installation.
The following specifications are requirements for proper installation and operation of
ioiboxes:
•
Ambient Environment Conditions: (indoors or outdoors) Keep the ioibox in a
clean and dry environment. Operating temperature should be maintained within
0°c to 50°c. Operating humidity 5% to 95% (non-condensing). The ioibox should be
kept dry and free from water condensation. To prevent overheating, avoid
positioning the ioibox near heaters or heating system outputs and avoid exposure to
direct sunlight. Keep the ioibox free from dust, dirt, smoke, and exposure to EMI.
•
Accessibility: The location used should allow easy access to unit connections and
cables.
•
Safety: Cables and electrical cords should be routed in a manner that prevents
safety hazards, such as from tripping, wire fraying, overheating, etc. Assure that
nothing rests on the ioibox cables or power cords .
•
Ample Air Circulation: Leave enough space around the ioibox to allow free air
circulation.
•
Proximal Location: Units should be placed in locations that are optimal for the type
of video cabling used between the unit and the cameras and external devices. Using
a cable longer than the manufacturer’s specifications for optimal video signal may
result in degradation of color and video parameters.
•
Physical Security
ioiboxes provide threat detection for physical security systems. In order to ensure
ioiboxes cannot be disabled or tampered with, the systems should be installed with
security measures regarding physical access by trusted and un-trusted parties.
•
Network Security
ioibox units transmit over IP to security personnel for video surveillance. Proper
network security measures should be in place to assure networks remain operating
and free from malicious interference. ioibox units are intended for installation on the
backbone of a trusted network.
•
Electrostatic Safeguards
ioibox units as well as other equipment connected to it (relay outputs, alarm inputs,
carpeting, etc) shall be properly grounded to prevent electrostatic discharge.
4
Items Included in the Package
This section describes the items that are included in the ioibox unit package.
The trk1 unit package contains the following:
QTY
Description
1
ioibox trk1 unit
1
Power Supply with IEC power cord (C13)
2
Terminal-block spring-clamp-connectors for Relay Output and Alarm Input
wire termination
1
Documentation and utilities CD
1
Quick reference guide
Indoor and Outdoor Installation Considerations
The following sections provide insight and key information that should be considered
when installing the trk1 unit:
•
Indoor Installation (page 5)
•
Outdoor Installation (page 5)
Caution
To avoid damage from overheating or unit failure, assure, there is sufficient
temperature regulation to support the ioibox requirements (cooling/heating).
Ambient temperature should be kept in the range
0°c to 50°c
Indoor Installation
The following are additional consideration for an indoor installation.
•
There must be a fuse or breaker at the starting point of the electrical wiring
infrastructure.
•
For indoor installations, such as industrial installation, the ioiboxes must be
protected from elements, such as damaging fumes, metallic dust, extreme
temperatures, soot, moisture, overspray, etc.
•
ioibox units should not be placed near or on radiators and heat sources .
Outdoor Installation
The following are additional consideration for an outdoor installation.
•
For any outside wiring installation, always use weatherproof equipment,
such as boxes, receptacles, connectors, etc.
•
For electrical wiring use the properly rated sheathed cables for conditions
which the cable will be exposed to (e.g. moister, heat, UV, and physical
requirements, etc)
•
ioiboxes must be protected from weather conditions. Units should be
installed within secure weatherproof casings, such as camera shrouds,
housings, etc.
5
•
Plan ahead to determine where to install weatherproof outlet boxes and
ioibox unit storage. Whenever possible ground weatherproof boxes to an
outdoor ground.
•
Outdoor boxes should provide some form of a security locking mechanism.
•
Look for an enclosure/casing suited for protecting the ioibox as needed for
your installation environment. The following table provides National
Electrical Manufacturers Association (NEMA) and Institute of Petroleum
ratings. These are US and European ratings that indicate an enclosures
ability to withstand certain environmental conditions:
Rating
Description
IP54 / NEMA 2
Protected against splashing water and the ingress of most dust
IP65 / NEMA 4
Completely protected against the ingress of dust and against water jets
NEMA 4X
Same as NEMA 4 with the added benefit of being corrosion proof
IP67 / NEMA 6
Can be immersed in water under defined conditions and completely
protected against the ingress of dust
Cabling
Cabling should be routed for the shortest path and minimizing impedance. Cabling routes
should be planned for the fewest bends. Avoid unnecessary connections and use only
approved connectors in locations that provide accessibility.
The following sections discuss different considerations for the different cabling types:
Video Cable (page 6)
Electrical Power Input (page 7)
Video Cable
Use the appropriate connectors for indoor an outdoor cabling. Cables should be
maintained at scheduled intervals, connections should be secured, and worn or damaged
cables should be replaced to assure optimally low impedance.
Recommended Cable Specifications:
•
75
coaxial cable impedance
Note
Using a cable longer than the manufacturer’s specifications for optimal video signal
may result in degradation of color and video parameters.
6
Electrical Power Input
•
ioiboxes must have the external protective earth terminal permanently
connected to protective earth according to local regulations and codes. For
more information, see Connecting the External Protective Earth Terminal
(page 19).
•
The protective grounding conductor should be aluminum. The lug of the
protective grounding conductor should be aluminum; washers and screws
should be hi Cr stainless steel, or 12% Cr stainless steel, or Cr on, Ni on
steel, tin, or steel.
•
External protective earth stud must be permanently connected to the
protective earth.
•
US + Canada
INSTALLATION CODES
This device must be installed according top the latest version of the country
national electric codes. For North America, equipment must be installed in
accordance to the applicable requirements in the US National Electrical
Code and the Canadian Electrical Code.
Warning
To avoid damage to the system and system interference, a certified electrician must
assure that the ground voltage (ground loops and foreign stray voltage) is
comparable among all connected system components (ground isolation transformer
may be required to solve ground loop problems). This relates to all grounded
devices as well as the shield of video cables and equipment racks.
•
Check the local codes regarding indoor or outdoor wiring. Electrical wiring
should be installed in accordance with local codes and safety requirements.
•
Electrical infrastructure and wiring should be installed by a licensed
Electrician.
•
Electrical cabling must contain a grounding conductor. All electrical
components and devices must be grounded for complete safety, especially
for outdoor installations.
•
Many local codes now require outdoor electrical circuits to be protected with
GFIs, (Ground Fault Interrupters). Check your local code. GFIs are required
in most areas for outdoor circuits. Follow the manufacturer's instructions for
the installation of the type of GFI you decide to use.
•
Ensure that power cables are rated for the ioibox model’s voltage and
current requirements. The voltage and current rating of the cable should be
greater than the ioibox ratings defined in this guide and marked on the
product.
•
To help protect the ioiboxes and connected system components from
sudden, transient increases and decreases in electrical power, use a surge
suppressor, line conditioner, or uninterruptible power supply (UPS).
•
For underground wiring, always bury any underground cable at least 18"
deep, but 24" is preferable. Cables buried at least 24" deep are less likely to
be bothered or dug up.
7
•
Always use at least type UF sheathed cables for installations requiring
underground electrical wiring.
•
There must be a fuse or breaker at the starting point of the electrical wiring
installation.
A limited power source (LPS) must be used. There are two options for powering the unit:
1. Power over Ethernet (PoE )
2. Connecting the Electric Power Supply
Power Over Ethernet (PoE)
The power over Ethernet (also known as Power over LAN, PoL) requires that the network
wiring is injected with power. The trk1 accepts DC power over the 10/100 unshielded twistedpair wiring.
It works with existing cable plant, including Category 3, 5, 5e or 6.
Specifications:
•
A limited power source (LPS) PoE device of IEEE 802.3af standard should
be used
When using the spare twisted pairs:
Terminal
Positive
Negative
Pins
4 and 5
7 and 8
Power Sourcing Equipment
This needs to provide a number of functions apart from simply supplying the power over the
Ethernet system. The PSE obviously needs to ensure that no damage is possible to any
equipment that may be present on the Ethernet system. The PSE first looks for devices that
comply with the IEEE 802.3af specification. This is achieved by applying a small currentlimited voltage to the cable. The PSE then checks for the presence of a 25k ohm resistor in
the remote device. If this load or resistor is detected, then the 48V is applied to the cable, but
it is still current-limited to prevent damage to cables and equipment under fault conditions.
The PSE will continue to supply power until the Powered Device (PD) is removed, or the PD
stops drawing its minimum current.
Powered Device (PD)
The powered device must be able to operate within the confines of the Power over Ethernet
specification. It receives a nominal 48 volts from the cable, and must be able to accept power
from either option, i.e. either over the spare or data cables. Additionally the 48 volts supplied
is too high for operating the electronics to be powered, and accordingly an isolated DC-DC
converter is used to transform the 48V to a lower voltage. This also enables 1500V isolation
to be provided for safety reasons.
8
Connecting the Electric Power Supply
Caution
Always use the properly rated external power supply.
Make certain the power supply used meets the following specifications.
The DSP embedded in the ioibox uses a flash memory; therefore configuration
settings are maintained even when the unit receives no power.
Warning
To avoid damage to the system and system interference, a certified electrician must
assure that the ground voltage (ground loops and foreign stray voltage) is
comparable among all connected system components (ground isolation transformer
may be required to solve ground loop problems). This relates to all grounded
devices as well as the shield of video cables and equipment racks.
The ioibox Unit Power Supply, included in the package, is designed specifically for the
power requirements of the trk1 ioibox unit.
Caution
Always use the properly rated external power supply.
If you use a replacement power supply, note that several competing standards exist and
in some cases incompatible plugs will fit or can be made to fit, thus permanently
damaging equipment and the ioibox Unit. Beware of improper voltage, reversed polarity,
exceeded current ratings, connector damage caused by incompatible connectors.
A limited power source (LPS) must be used. The following are power supply
specifications for the trk1:
•
Power Supply Input: 110-240V ~ 1.0A 47-63Hz
•
Power Supply Output: 12v
•
Polarity:
2.5Amax 25Wmax
The DSP embedded in the ioibox Unit uses a flash memory; therefore configuration
settings are maintained even when the unit receives no power.
9
Hardware Description – ioibox Unit
ioibox adds video analytics capabilities to analog cameras.
It transforms inanimate cameras into smart proficient cameras that identify threats, track
intruders, and take action automatically.
The ioibox contains an embedded DSP platform (no PC based processing) that provides
intelligent-video analysis and tracking software for running algorithms and real-time video
MPEG-4 encoding and streaming.
Analyzed video is available both through analog output (PAL or NTSC) and through
MPEG-4 IP video streaming.
A dry-contact (input) and relay output are available in the unit.
The trk1 must be configured through its network (IP) connection in order for the unit to
define basic settings. The built-in analytic module include is Intrusion Detection for
detecting intruder scenarios including detection within a region, tripwire and fence breach
detection
trk1 Unit Front Panel Overview
This section provides a short description of the trk1 unit front panel connections and
features.
4
1
2
3
5
trk1 Front Panel
1. Ethernet 10/100
Primary Ethernet Port for connecting the unit to the network (Ethernet
10/100). Streaming IP Video (MPEG-4) as well as detection alarms
are provided through the network. Device configuration/setup is
performed through this port.
2. POWER
The power outlet for plugging in (terminal block connection) the
power from a properly rated power source.
3. Protective Earth Terminal
ioibox must have the external protective earth terminal permanently
connected to protective earth according to local regulations and
codes. For more information, see Connecting the External Protective
Earth Terminal (page 19).
10
4. Terminal Block Port
a
c
b
d
e
This port includes:
a) ALARM INPUT (dry contact)
Terminal-block-connector port for plugging in the terminal block connector.
Supports one input connection (a set of two wires) for an external device. For
example, fire sensor, PIR, fence sensor, etc. For more information, see the
Connecting an Alarm Input section (page 18).
IX. = input negative connection
X. = input positive connection
b) RELAY OUTPUT
Terminal Block Connector supports output of optoisolated signal for a single
external device, such as an electrical door lock relay.
NO and is a lead for “NORMALLY OPEN” configurations
C and is a lead for COMMON wire configurations for either NC or NO
NC and is a lead for “NORMALLY CLOSED” configurations
relay. For more information, see the Connecting a Relay Output section
(page 17).
c) RS232
Not in use.
d) Ground
Not in use.
e) RS485
Not in use.
11
trk1 Unit Back Panel Overview
This section provides a short description of the trk1 unit back panel connections and
features.
1
3
2
trk1 Back Panel
1. RESET
Small opening that allows access to the button for hard-reset. Resets
the internal ioibox firmware.
2. VIDEO OUT
Video output for transmitting analog video signal to an analog
video display or analog video recording device. You can connect
an analog monitor to view real-time video of the camera.
3. VIDEO IN
Video input for receiving analog video signal, such as from a
camera or device
12
Workflows
The following are general workflows for installation as well as pre and post
installation steps. The workflows are only guidelines; individual installation may
require variations based on the needs of the site.
This section contains the following sections:
•
Pre-Install Workflow (page 13)
•
Installation Workflow (page 13)
•
Post Install Workflow (page 14)
Pre-Install Workflow
1. Install electrical infrastructure (conduit, electrical wiring, boxes,
breakers, grounded outlets, switches, UPS, surge protector, grounds,
etc.).
2. Establish or install LAN/WAN network access for ioibox location
(network wiring, ports, wireless, WAP (Wireless Access Point), etc.).
Even if using analog only operation, the network connection for
configuration must be considered if the unit will be deployed in areas
that are hard to access.
3. Install wiring between interfaces to external devices (Relay Outputs,
Dry contact Alarm Inputs) and the ioibox location.
4. Install video monitors and the wiring to connect to the ioibox location.
5. Connect the workstation computer to the network.
The unit is delivered from manufacture with a preconfigured IP address. Change the pre-configured IP address to
match your network IP mapping before connecting the unit to the
network.
It is possible to access the HTML setup menu in the unit
by connecting from a laptop/PC directly to the unit using a network
cable and typing the IP address on an IE web browser
Installation Workflow
1. Write down the ioibox IP address.
2. Assemble the video cameras, associate equipment, and ioibox in the
camera casing. Connect necessary internal wiring among the
associated devices.
3. Mount the video unit (includes mounting brackets, casing, camera,
pan/tilt/zoom, and ioibox.) Note: ensure necessary cooling, shelter
and ventilation to maintain proper ambient environment. The trk1
must be protected from weather conditions.
4. Connect the infrastructure wiring to the devices inside the camera
casing, including ioibox to network, video, relay output, alarm input
(dry contact), power, etc.
5. Note which cameras and dry contacts (Relay Outputs and Alarm
Inputs) are connected with descriptions.
13
6. Turn on the cameras, matrix switcher, monitors as well as any
external devices (connected to the trk1d unit through Relay Outputs
and Alarm Inputs).
7. Access the unit using a supported web browser software (Internet
Explorer 6 or greater).
8. If you choose to make changes to the ioibox network settings, access
the unit IP and make changes in the setup area of the HTML
software.
Note
In order for the trk1 to detect and track, the channel must be armed with an active
rule defined in the setup. For more information, refer to the trk1 HTML Edition Setup
User Guide.
Post Install
The following general workflow outlines the tasks that will need to be done after the install
of ioiboxes. These post install procedures are mentioned in this document but are
covered in greater detail in the trk1 HTML Edition Setup User Guide. Please refer to
these guides for more detail.
1. Configure the trk1 unit using its built in HTML setup application.
Configure the unit, and camera including Relay Outputs, Alarm
Inputs, etc. For more information, refer to the trk1 HTML Edition
Setup User Guide.
2. Connect monitoring computers with a supported web browser or
supported RTSP device. If using analog only connect to the analog
monitors.
Overview of Alarm Inputs
Alarm Inputs of the ioiboxes allow interaction among the ioiboxes, cameras, and signals
sent from external devices.
The units can receive input signals (dry contact close/open) from external devices. For
example, fire alarms, PIR, magnetic sensors, fence sensors, break glass stations, control
valve sensors, mercury switches, etc and use them for triggering automatic actions.
CAUTION
To avoid damage to the system and system interference, a certified electrician must
assure that the ground voltage (ground loops) is comparable among all connected
system components.
CAUTION
Assure the common ground terminal connection for alarm inputs is connected in the
right terminal connector socket of an Alarm Input pair.
Specification: Dry Contacts (max. 24VDC 100mA) IN
14
Overview of Relay Outputs
An external device can be connected to the Relay Output terminal block of the unit. In
response to events such as alarm inputs, intruder alarms, poor visibility, etc. signals can
be sent to operate external devices.
CAUTION
To avoid damage to the system and system interference, a certified
electrician must assure that the ground voltage is comparable
(ground loops) among all connected system components.
Caution
Consideration and care needs to be given regarding how the security officers will
reset, command, and override incident responses. For example, if the system
detects someone walking in a detection zone and automatically executes a
lockdown, security officers may need a bypass for the lockdown.
Installation
•
Installation of ioiboxes contains several steps. These steps are described in
the following sections: (page 15)
•
Connecting the Power Supply (page 19)
•
Setting the ioibox IPs (page 20)
•
Resetting ioiboxes (page 23)
•
ioibox Network IP Assignment Modes – DHCP/Manual (page 23)
Connecting the ioibox
This section contains explanations and procedures for connecting the ioiboxes. Note that
the power connection is recommended to be the last step of the first phase of hardware
installation.
This section contains the following:
•
Connecting to the Network (page 16)
•
Connecting the Video Source (page 17)
•
Connecting a Relay Outputs (page 17)
•
Connecting an Alarm Input (page 18)
•
Connecting ioibox Video Output to a Analog Device (page 19)
•
Connecting the Power Supply (page 19)
15
Connecting to the Network
Before connecting the ioibox to the network assure that the LAN/WAN supports the ioibox
IP and will allow communication with remote workstations where the web browser or
monitoring application is installed.
By default trk1 is shipped with a factory set IP and MAC addresses labeled on the ioibox
package and the automatic network IP configuration mode is disabled for DHCP
connectivity.
If your network uses a firewall, you must configure the firewall to support communication
among the units, applications, and Internet Browser. The following communication needs
to be supported between units:
•
•
•
•
•
HTTP
o
Used for: Commands, Requests, Replies and notifications
o
IP port: 80
NTP
o
Used for: Time synchronization with a network time server
using SNTP
o
IP port: 123
RTSP
o
Used for: RTP session setup
o
IP port:554
RTP
o
Used for: Multimedia streaming
o
IP port: 2000 to 65535
Multicast UDP
o
Used for: Units self publishing
o
IP address: 224.9.9.9
o
IP port: 57346
To Connect a trk1 Unit to the Network :
•
Connect one end of the Ethernet cable to the network port and the other end
to the Ethernet 10/100 port on the face of the ioibox.
Related Links
How to Ping an ioibox from a Workstation (page 33)
16
Connecting the Video Source (camera)
The ioibox accepts video input from analog cameras and devices.
Video connections should use 75 cable and are not recommended to be greater than
30 meters (98 feet). For more information on video cable specifications, see the Video
Cable section (page 6).
To Connect a Video Source to the ioibox
1. Securely connect the video cable to the output of the camera or
device.
2. Connect the other cable end to ioibox VIDEO IN connection on the
face of the ioibox.
Connecting a Relay Output
For incident responses and device automatic commanding through the ioibox, you can
connect external devices, such as door locks, lights, etc. to the Normally Open or
Normally Closed relay outputs of the unit.
Relay outputs connected to the ioiboxes can be assigned as automatic incident
responses to events and alerts received on the ioiboxes. These are events such as
intruder alarms, poor signal, low visibility, etc. For example, an intruder is detected in a
courtyard, as an automatic incident response, exit doors are locked and security shutters
are closed.
For more information on incident responses and relay outputs, refer to the trk1 HTML
Edition Setup User Guide.
Caution
To prevent damage to the ioiboxes, do not exceed the voltage and current ratings
for Relay terminals.
CAUTION
To avoid damage to the system and system interference, a certified electrician must
assure that the ground voltage (ground loops) is comparable among all connected
system components.
Relay Output Specifications
•
Maximum current 1A @ 24VDC
•
Maximum current 0.5A @ 125VAC
17
Relay Contacts Schematic
•
NC
Terminal for connecting one of a pair of wires that leads to an external
device on a circuit configured for “Normally Closed”
•
NO
Terminal for connecting one of a pair of wires that leads to an external
device on a circuit configured for “Normally Open”
•
C
Terminal for connecting the second of a pair of wires for the COMMON lead
of an external device regardless of whether the device is operated in a
“Normally Open” or “Normally Closed” configuration
A Relay Output terminal has two options for connecting a device:
•
Option 1 is for a Normally Closed configuration.
•
Option 2 is for a Normally Open configuration.
Output supports optoisolated signal for a single external device, such as an electrical
door lock relay.
Signals can be sent as continuous (intermittent) or single pulse.
Connecting an Alarm Input (Dry Contact)
The trk1 ioibox unit supports connection of an alarm device for receiving input signals.
This allows the trk1 to automatically work with external alarm devices. Connected alarm
devices become available for the ioibox-HTML Live View allowing security personnel to
receive alerts from the connected external devices and trigger automatic responses.
CAUTION
Assure the common ground terminal connection for alarm inputs is connected in the
right terminal connector socket of an Alarm Input pair. If using a shielded cable,
connect the shield wire to a ground terminal.
CAUTION
To avoid damage to the system and system interference, a certified electrician must
assure that the ground voltage (ground loops) is comparable among all connected
system components.
18
Connecting ioibox Video Output to an Analog Device
The trk1 analog video output can be monitored or recorded on analog devices. The
output analog video contains the video from the camera combined with On Screen
Display (OSD) overlays such as, tracking boxes and trails, time stamp, alarm, camera
status, etc. These OSD can be enabled and customized using the trk1 HTML setup
application. For more information, refer to the trk1 HTML Edition Setup User Guide.
To Connect an Analog Device to the ioibox Analog Video Output
•
Using video coax 75 cable, connect to the VIDEO OUT of the trk1 ioibox to
the analog device video input of the external device (e.g. the VIDEO IN of a
monitor).
Connecting the Power
If you are not using Power over Ethernet (PoE), you can make the electrical power
connection to the ioibox. Before connecting to the power, please review Cautions and
Warnings (page 2) and the section Electric/Power Supply Cables (page 7) sections.
Electrical safety should always be observed.
Warning
To prevent bodily injury or damage to the ioibox, only use properly rate and
approved power supplies.
To Connect the Power Supply :
1. Connect the power from a properly rated power supply to the Power
connector on the unit panel.
2. Verify that the power LED light on the 10/100 Ethernet connection is
working.
Related Link
Electrical Power Input
Connecting the External Protective Earth Terminal
The trk1 unit must have the external protective earth terminal permanently connected to
protective earth according to local regulations and codes.
To Connect the External Protective Earth Terminal
1. On the face of the trk1 unit, loose the screw of the protective earth
terminal.
2. Attach a properly rated ground cable according to local code
requirements and tighten the screw.
3. Assure that the other end of the ground cable is connected to
protective earth according to local regulations and codes.
19
Setting the ioibox IP
There are two connectivity methods for configuring the ioibox IP and network settings:
1. Over the network (switch/hub)
If you need to change the default IP, gateway or the subnet mask,
you can do this over the LAN/WAN network using a web browser
when the following conditions are met:
•
The IP of the machine accessing the ioibox-HTML setup
application using a Web Browser or running the ioimage
SiteConfigurator application fits to the subnet mask
255.255.255.0
•
The network allows or has been configured for the factory
shipped IP to be visible to the machine where the ioibox-HTML
setup application is accessed from a Web Browser or where the
SiteConfigurator is installed.
2. By a stand-alone computer connected to the ioibox if the following
conditions are met:
•
Windows 2000/XP/Vista with a 10/100 Ethernet port
•
If the computer’s IP fits to the subnet mask 255.255.252.0
•
The computer’s local area connection settings allow or have
been configured to support the factory shipped IP to be visible.
If these conditions are not met, you may need to temporarily make changes to you
network settings to allow the configuration of the ioibox network settings to requirements
and then manually restore the network settings afterwards. This requires administrative
permission and should only be done by a network administrator who is authorized to
change these settings.
One a connection is established and the network settings allow communication the IP can
be change using one of two methods:
•
Setting the IP Using ioimage HTML Setup application
•
Setting the IP Using the ioimage SiteConfigurator application
Preparation
1. Write down the factory default IP address.
2. After installing the ioibox, connecting it to the network or PC, as well
as the power supply, press the reset button on the back of the ioibox.
For additional reset options, see the Resetting the ioibox units
section (page 23).
3. Make certain this IP number is added to the LAN/WAN network
configuration to allow the IP to be visible to the workstation computer
where the ioibox HTML setup is installed.
Important: To avoid IP conflicts on units using the default IP address, only a single
unit should be connected to the network at a time until the IP addresses can are
changed.
20
Setting the IP Using HTML Setup
Using and HTML browser (Internet Explorer 6 or 7) you can access Setup and make
changes to the IP and networks settings as needed.
The following table describes the labels and setting of the Network Basic settings screen.
Setting
Description
General
Unit Name
The name given to the unit.
IP Address
Obtain an IP
address
automatically
(DHCP)
Enables the unit to obtain an IP from a DHCP mechanism on the
network.
Note: Selection of DHCP option when DHCP server is not
available may cause the unit to default to an arbitrary IP address
that may be incompatible with the network.
Use the following
IP address
In this mode, the trk1 IP must be entered in the IP Address box.
IP Address
The IP number in standard format that is the IP of a trk1 used on
the LAN/WAN.
Subnet mask
This is a mask that limits which network computers are allowed to
access the ioibox. This mask should be changed to match with
your local network numbering convention.
Default gateway
This address is a local IP address, usually a router, on the local
network that serves to forward to another network beyond the local
network. If your network uses a switch (gateway). This is the IP
address of that switch. If your network uses a hub, this setting is
not applicable.
To set the IP Using HTML Setup
1. Access the unit IP using Internet Explorer (may need to adjust
security settings, see the Network Settings and Requirements
section.)
2. Access the unit via a web browser and then on the upper right mode
menu, click Setup.
A login prompt appears.
3. In the login prompt enter your login name (default admin) and
password (default admin) then click Login.
21
4. In the Configuration Navigation Menu, click the Network node and
select Settings.
The network settings screen appears.
5. In the Settings tab do the following:
a) If not selected, select Use the following IP address.
b) In the IP box, enter the IP number to be used.
c) In the subnet box, enter the subnet mask required for the For additional
reset options, see the Resetting the ioibox units section (page 23). to
communicate with the network and specifically with the machines that will
be using and configuring the unit.
d) If on a WAN, in the Gateway box, enter the IP of the WAN gateway.
6. Click Apply.
Note: Selecting DHCP mode while no DHCP server is connected may result on
unexpected results.
Setting the IP Using the SiteConfigurator Application
The network configuration can be changed using the SiteConfigurator application (See
Documentation & utilities CD provided with the unit). The benefit of this tool is that it
displays and allows configuration of connection settings for all ioimage ioiboxes and
ioicams on the network.
Setting
Description
IP
The IP number in standard format that is the IP of an ioibox or
ioicam used on the LAN/WAN.
Subnet
Mask
This is a mask that limits which network computers are allowed to
access the ioibox. This mask should be changed to match with
your local network numbering convention.
Default
Gateway
A node (usually a router) on the computer network that serves as
an access point to another network. If your network uses a switch
(gateway). This is the IP address of that switch. If your network
uses a hub, this setting is not applicable.
22
To change the network settings using the SiteConfigurator
1. Start the SiteConfigurator.
The site configuration takes a few moments to display all of the
network resources on the network.
2. From the Network Resources select the ioibox or ioicam to be
configured
3. Select the Network tab.
4. In the Network tab, select the Module tab and do the following:
a) In the IP address box, enter the IP address to be used
b) In the Subnet mask, enter the mask for network communications
c) If on a WAN, in the Gateway box, enter the correct Gateway IP address.
5. Click Apply.
ioibox Network IP Modes
There are two ways for changing the ioibox IP number from the manufacturer default:
•
Manual IP Configuration Mode
In this mode, the ioibox IP is user-defined and can be changed by using the
ioibox HTML setup application.
•
Automatic IP Configuration Mode
In this mode, the ioibox IP is defined by the DHCP server. This mode works
with DNS and DHCP mechanisms of the network that automatically handle
IP assignments. DHCP is a network server that works like an agent to
maintain dynamic IP assignment for network domains.
When DHCP is enabled, the ioibox automatically checks to see if there is a
DHCP (automatic IP assignment) feature on the network and on initial
connection an IP number is assigned. If the ioibox is connected to a non –
DHCP network, or the DHCP fails to respond, a default IP is used.
Note if you are using DHCP, it is recommended that the network be configured to
associate the MAC address with the DHCP assigned IP number. This will help
prevent problems with DHCP giving away a unit’s IP to another device.
Resetting ioiboxes
There are two ways to reset the trk1:
•
Hard Reset Using the Reset Button on the Unit
•
Hard Reset Power Down and Power Up
Hard Reset Using the Reset Button on the Unit
The trk1 unit has a Reset button located on the on the face of the ioibox that can be
pressed to reset an ioibox.
To Reset an ioibox Using the Reset Button
•
Using a small pointed object, such as a ballpoint pen, insert the point into the
hole labeled “Reset”, press in and release.
23
Hard Reset Power Down/Power Up
The trk1 can be reset by turning on and off the units.
To Reset an ioibox by Power Down/Power Up
1. Turn off or disconnect the power.
2. Turn on or reconnect the power.
Camera Installation & Tips
The following provides general guidelines for configuring stationary cameras.
•
The TRK units only support analog signal and the Video Input of
the TRK unit white balance signal should be 1V p/p
•
Connected video should be live when the TRK-unit is powered
on.
•
If the camera model supports Onscreen Displays, these displays
should be disabled.
•
Position the camera as best possible to avoid scenes that directly
view the sun at periods of the day.
•
On cameras that have extendable sun shields, extend them as
far as possible – this increases the possibility of the sunshield
protecting from effects of the sun and the lens from dust and
weather.
•
If the camera model has image stabilizer functionality it should be
enable.
•
If the camera has built-in motion detection, disable it
•
If the camera has OSD, they should be disabled.
•
If the camera model has a shutter speed setting that is
automatically reduced during night, disable this functionality.
•
The camera should be adjusted for clarity of the objects and not
necessarily the best aesthetics. Adjust the sharpness,
brightness, and gain (on the camera itself) should be optimally
set to this effect.
•
Adjust the focus as follows:
o For all cameras, adjust the focus during the day to best view of the
area of interest. Final focusing always during the night
o For day night cameras that have two camera, adjust each camera
for it day or night application to best view of the area of interest
•
For the lens of the camera:
o Many standard cameras lenses automatically filter out infrared
during the daytime. If you are using a camera working with infrared
illumination that is a “night” camera, select a lens that doesn’t filter
out infrared. Use a lens that compensates for daytime infrared but
supports infrared at night.
o Choose a lens that provides sufficient field of view magnification, so
that the intruders can be detected at the depths required for the
site. Note the greater the magnification the less width in the field of
view.
24
•
Camera height and angles:
o For FOVs of depth where movement towards the camera is to be
detected, the camera angle and height should be adjusted based
on the FOV depth, topology/detection plane angle of intersect. In
general, greater heights with smaller inner (steeper) angles provide
more pronounced visualization of movement on the detection plane
towards or away from the camera. If to large of a camera angle (tilt
approaching parallel in relation to the detection plane) and low
camera height are used, visualization of movement towards or
away from the camera will be less pronounced. This may affect the
speed of detection if an intruder makes a precise foreword or away
movement (no significant horizontal) because the pixel distance
translations will be more difficult to gauge. One pixel change, in
this situation, will be equivalent to a considerable distance traveled.
Wide-angle lenses will provide less depth capabilities at distances,
as the intruder will appear smaller at close to 90° (relation to the
primary detection plane).
o The following image shows how from the camera’s point of view the
angle at which an intruder is viewed, becomes greater at a distance
and thus quality of visible progression towards of away from the
camera is less pronounced.
The view nearer the camera is at a steeper angle and therefore the
depth more accurate (more pixels per movement at a set distance)
in determining depth movements towards or away from the camera.
If a camera is mounted at 90° to the detection plane an
approaching object only grows in size but does not show movement
in reference to the detection plane.
•
Lighting Issues
o For scenes of depth, lighting should always be behind the camera
and not in the front. If the lighting is in front of the camera it may
cause the auto iris to automatically adjust to close light and this will
reduce visibility at depth where the light is not as strong.
o Lighting (including infrared) should not be directed at the ground in
front of the camera but is preferential that it be projected near
parallel to the ground. This is because if the foreground is brightly lit
the auto iris may adjust and reduce visibility at depth where the light
is not as strong.
25
o If using white or yellow lighting, use a LUX meter and measure the
lighting by facing the meter down. The reading for areas that will
support detection in white or yellow light cameras should read at
5lux or greater.
o If using an infrared illuminator, check that the sensitivity of the
camera chip matches the illuminator specifications.
•
Camera placement:
o The tripwire functionality performs optimally when the camera is
positioned to point down the tripwire line of separation.
Overhead view of an optimal camera view down the line of a
tripwire
o When the PTZ synchronization is used the PTZ camera must
translate the stationary cameras three-dimensional coordinates to
its own preset scene coordinated. In a previous paragraph the
inherent effects of angle and gauging distance was discussed. In a
situation where the stationary camera sends a less than precise
depth coordinate, most often synchronization can overcome errors
using the other two coordinates. If however, the PTZ camera is at a
near 90 intersect with a stationary camera the margin of error in
distance coordinate becomes more pronounced as individual pixels
can translate into several meters on the horizontal pan of the PTZ.
For planning the intersection angles of a PTZ and stationary
camera, the following guides for understanding the level of
accuracy on a PTZ handoff at the different PTZ to stationary
intersect angles (horizontal) for different visual & camera angles
(vertical) on a stationary camera:
For a stationary camera with a low camera angle or visual angle
(vertical) the following shows the advantages and disadvantages of
intersecting between a PTZ camera (
26
) and a stationary camera:
For a stationary camera with medium camera angle or visual angle
(vertical) the following shows the various qualities at installation
angles where the PTZ and stationary synch share (horizontal
intersect angles) a view of an intruder:
27
For a stationary camera with a steep camera angle or visual angle
(vertical angle) the following shows the qualities at installation
angles where the PTZ and stationary synch share (horizontal
intersect angles) a view of an intruder:
o If an area is sizable and requires more than one camera place the
cameras so that the field of views overlap sufficiently so that there
are no dead zones between them. Factors of lens selection,
camera height, depth and width of view will determine the
capabilities of the cameras to cover any given FOV area. The
overlap should be such that the area of overlap provides the ability
to view the full top-to-bottom height of an intruder by the camera
covering the dead zone of another camera.
28
o Cameras should be place so that one camera provides an
overlapping view of the other. In this way, should an attempt to
tamper or disable a camera can be capture in the surveillance FOV
of the covering camera.
o When determining camera height and installation area,
consideration for accessing the camera for maintenance, camera
security, lighting qualities, cabling requirements (factors signal
degradation) and FOV coverage should all be considered.
•
Regular cleaning and maintenance of the camera should be
scheduled.
29
Appendix
The appendix contains the following sections:
•
Connecting Leads to a Spring Clamp Terminal Block (page 30)
•
Troubleshooting (page 31)
•
How to Ping an ioibox from a Workstation (page 33)
•
trk1 ioibox Specs (page 34)
•
Who to Contact (page 35)
Connecting Leads to a Spring Clamp Terminal Block
The ioiboxes come with two terminal block connectors. Each connector is for terminating
wires and then plugging the connector into either the Relay Output or Alarm Inputs of the
ioibox.
To Connect a Wire to the Spring Clamp Terminal Block
Spring Clamp Terminal Block
1. With a small screwdriver, press in and hold the orange spring-clamp
button next to the female outlet where the wire will be inserted.
2. Insert the wire in the female outlet. Note the wire end should be
stripped of insulation.
3. Release the orange spring-clamp button.
Connecting a Wire to a Terminal Block
30
Troubleshooting
This section provides useful information and remedies for common situations where
problems may be encountered.
Problem
Try
No Ethernet 10/100
Lights (connected to
the Ethernet with other
lights working)
Check that the network is working.
Check that the Ethernet cable is properly attached.
Check the Ethernet cables for damage and replace as needed.
How to find out what IP
is being used
Run the SiteConfigurator this will listen on the network for all
active units.
The IP responds to a
ping on the network
from the workstation
but is not showing in
the SiteConfigurator
Disconnect the ioibox Ethernet 10/100 port or turn the ioibox
power off and then ping the IP again. If the IP responds there is
another device using the IP. Consult with the Network
Administrator to resolve the conflict.
The ioibox IP is
already in use by
another computer
(collision)
Disconnect ioibox the from the network and make a direct
connection from a computer to the unit using an Ethernet cable.
Then using the ioibox HTML setup or SiteConfigurator
application to change the ioibox IP after connecting to it directly
(not through the system network).
The DHCP has
changed the ioibox IP
and given the initial IP
to a different device
Because DHCP is a dynamic agent that provides IPs to
requestors there is a possibility that an IP can be mistakenly
given away. Consult your Network Administrator about
preventing this situation. Commonly there is the ability in the
DHCP mechanism to link IP numbers to MAC addresses. By
doing so, this will instruct the DHCP not to give the IP to
another device.
No analog output video
signal
Check that the video cables are securely connected between
the ioibox Video OUT jack and the analog video device.
Check that the connection is made to the correct VIDEO IN jack
of the analog video device.
Verify that the ioibox has power.
Check the cables for damage and replace as needed
Bad output video
quality
Check the cables are connected securely. This includes
junction boxes and amplifier that may be used.
Check the camera settings are correct, on the camera and in
the ioibox HTML setup.
Check the camera lens is clean and unobstructed
Check that the analog video signal is not being degraded due
impedance caused by lengthy worn cable, numerous
connectors, ground loops interference, etc.
Check the cable length is within specification
31
Problem
Try
Streaming video image
is hanging (stopped)
Refresh Browser screen (F5)
Check the network is operating correctly
Check the HTML setup configuration is correct for the available
CPU and network traffic.
Check bandwidth and bitrate settings of the network are set
properly
Check that other processes and applications are not causing
undue latency
Check that firewall analysis or blocking is not interfering with
the stream and supports the required ports and communication
protocols
Check for computer viruses that may affect HTML browser
performance
Alarm Inputs (Dry
contacts) are not
working
Check a proper rule for an alarm input event was defined in the
unit using the HTML setup application
Check that the ioibox is communicating through the network.
Check the HTML setup to assure the Alarm Input is enabled.
Check the Alarm inputs wires are connected securely.
Check that the alarm wires are paired in the terminal block
according to requirements.
Check that the block connector is plugged in firmly to the Alarm
Inputs and not the Relay Output.
Check that the Alarm Input (Dry contact Close/open) is being
provided by the connected device.
Relay Output is not
working
Check that the Relay Output action is properly configured in the
ioibox HTML setup.
Check the Relay Output wires are connected securely.
Check that the Relay Output are paired in the terminal block
according to requirements and that one wire is connected to the
common.
Check that the NO or NC match the system Normally Open or
Normally closed configuration.
Check that the block connector is plugged in firmly to the Relay
Output and not the Alarm Inputs.
32
How to Ping an ioibox from a Workstation
You can check if an ioibox IP is accessible over the network by using the command shell
and issuing a ping command from a PC.
In order to ping an ioibox IP, you will need its IP address.
If the command window shows a “Reply” the ioibox is visible and working.
If the command window shows “Request timed out” the ioibox at the IP specified is not
being reached through the network or is not working.
To Ping an ioibox
1. In Microsoft Windows®, select StartRun.
The run dialog appears.
2. Type “cmd” or “command” and click OK.
3. In the command shell window, type “ping”, press SPACE, type the IP
number and press RETURN.
Successful ping showing “Reply” from an IP
4. To exit the command window, type “exit” and press RETURN.
33
trk1 Specifications
trk1
Channels
Number of Intelligent Video Analysis
Channels
1
Analog Video Inputs
TV Standard
Composite – NTSC or PAL
Physical Connector
1 x BNC 75
Analog Video Outputs
TV Standard
Composite 1Vp-p – NTSC or PAL
Physical Connector
1 x BNC 75
Digital Video Output
IP video streaming
MPEG4 SP
Max Resolution per Channel
CIF
Frame Rate
Up to full frame rate
Bit Rate
CBR (128Kbps – 4Mbps)
Ethernet (IEEE 802.3/802.3U)
1x Ethernet RJ-45 Interface
Services and Protocols
TCP/IP, UDP/IP, HTTP, SMTP, DHCP, DNS,
SNTP
Video streaming
RTP/RTSP
Alarms /Commands
TCP/IP
Network
I/O Interface
Serial - RS-232 / RS-485
None
IN – Alarm Input
1 x Dry Contacts
OUT – Relay Output
1 x Relay Output
(rated load 0.3A @ 125VAC / 1A @ 30VDC)
Power Source
Voltage
12VDC
Power over Ethernet (PoE)
Supported (IEEE 802.3af)
Power Consumption
5W
Physical Dimensions
Dimensions (mm)
88 x 26 x 130 mm (W x H x D)
Dimensions (Inches)
3 7/16" x 1" x 5 3/32" (W x H x D)
Mounting
Camera Housing/Shelf
Environmental Specifications
Operating Temperature
0° to 50° C
Operating Humidity
5% to 95% (Non-Condensing)
Certifications
Safety
UL, CE
Electromagnetic Interference (EMC)
FCC 47 CFR part 14 subpart B, Class A
CE, Class A
34
Who to Contact
For information, service, or sales, contact your ioimage analytics integrator. For additional
contact information, visit the ioimage website at www.ioimage.com.
•
For North America:
ioimage US
109 S. Woodrow Lane #700
Denton, TX 76205
USA
Toll Free: 1-877-383-2913
Tel: +1-940-383-2913
Fax: +1-940-383-2967
Support Email: us-support@ioimage.com
Website: http://www.ioimage.com
Support Hours: Monday through Friday 9:00 – 20:00 CST (UTC/GMT-6)
•
For Worldwide:
ioimage Israel Help Desk
Tel: +972-9-954-6003
Fax: +972-9-954-6004
Support Email: support@ioimage.com
Website: http://www.ioimage.com
Hours: Sunday through Thursday 8:00 – 20:00 Israel Time (UTC/GMT+2)
Have the following information available:
•
Caller details
•
ioibox serial number
•
Description of the problem
35
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