Mitel 6867i SIP Phone Release 4.1.0 SP3 User Guide

Mitel 6867i SIP Phone
41-001567-05 REV03
RELEASE 4.1.0 SERVICE PACK 3 USER GUIDE
NOTICE
The information contained in this document is believed to be accurate in all respects but is not warranted
by Mitel Networks™ Corporation (MITEL®). The information is subject to change without notice and should
not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its
affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions
of this document or new editions of it may be issued to incorporate such changes.
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Mitel 6867i SIP Phone Release 4.1.0 SP3 User Guide
41-001567-05 REV03 - February 2016
®,™ Trademark of Mitel Networks Corporation
© Copyright 2016, Mitel Networks Corporation
All rights reserved
Software License Agreement
SOFTWARE LICENSE AGREEMENT
Mitel, hereinafter known as "Seller", grants to Customer a personal, worldwide,
non-transferable, non-sublicenseable and non-exclusive, restricted use license to use Software
in object form solely with the Equipment for which the Software was intended. This Product
may integrate programs, licensed to Mitel by third party Suppliers, for distribution under the
terms of this agreement. These programs are confidential and proprietary, and are protected
as such by copyright law as unpublished works and by international treaties to the fullest extent
under the applicable law of the jurisdiction of the Customer. In addition, these confidential and
proprietary programs are works conforming to the requirements of Section 401 of title 17 of the
United States Code. Customer shall not disclose to any third party such confidential and
proprietary programs and information and shall not export licensed Software to any country
except in accordance with United States Export laws and restrictions.
Customer agrees to not reverse engineer, decompile, disassemble or display Software
furnished in object code form. Customer shall not modify, copy, reproduce, distribute, transcribe,
translate or reduce to electronic medium or machine readable form or language, derive source
code without the express written consent of the Seller and its Suppliers, or disseminate or
otherwise disclose the Software to third parties. All Software furnished hereunder (whether or
not part of firmware), including all copies thereof, are and shall remain the property of Seller
and its Suppliers and are subject to the terms and conditions of this agreement. All rights
reserved.
Customer's use of this software shall be deemed to reflect Customer's agreement to abide by
the terms and conditions contained herein. Removal or modification of trademarks, copyright
notices, logos, etc., or the use of Software on any Equipment other than that for which it is
intended, or any other material breach of this Agreement, shall automatically terminate this
license. If this Agreement is terminated for breach, Customer shall immediately discontinue
use and destroy or return to Seller all licensed software and other confidential or proprietary
information of Seller. In no event shall Seller or its suppliers or licensors be liable for any
damages whatsoever (including without limitation, damages for loss of business profits,
business interruption, loss of business information, other pecuniary loss, or consequential
damages) arising out of the use of or inability to use the software, even if Seller has been
advised of the possibility of such damages.
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Mitel 6867i SIP Phone Release 4.1.0 SP3 User Guide
Software License Agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
About this Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Phone Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Installation and Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
IP Phone Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Key Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Key Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Dialpad Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Plugging in and Starting the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
UI Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
UI Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Methods of Customizing Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Phone Options via the IP Phone UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Phone Options via the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Phone Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Phone Status via IP Phone UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Finding Your Phone’s IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Phone Status via the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Customizing Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Time and Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Credentials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
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Emergency Dial Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Line and Call Appearances. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Presence Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Using the Presence Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Configuring Softkeys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
State-Based Softkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Softkey Display Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Line Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Speed Dial Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Do Not Disturb (DND) Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Busy Lamp Field (BLF) Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
BLF/List Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Automatic Call Distribution (ACD) Key (for Sylantro Call Managers) . . . . . . . . . . . . . . . . . . . . . 95
XML Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Flash Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Sprecode Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Park/Pickup Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Last Call Return Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Call Forward Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
BLF/Xfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Speed Dial/Xfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Speed Dial/Conf . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Speed Dial/MWI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Directory Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Callers List Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Redial Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Conference Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Transfer Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Intercom Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Phone Lock Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Paging Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Discreet Ringing Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Empty Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
None Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
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Mitel 6867i SIP Phone Release 4.1.0 SP3 User Guide
Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Dialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Pre-Dialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Using Handsfree Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134
Using a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Using Intercom Functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .136
Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Receiving Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Answering an Incoming Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141
Sending an Incoming Call to Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141
Handling Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Placing a Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Conferencing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Ending Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Managing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
DND and Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
Additional Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Display DTMF Digits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Play Call Waiting Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Stuttered Dial Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
XML Beep Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Status Scroll Delay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
Switch UI Focus to Ringing Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .194
Call Hold Reminder During Active Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .195
Call Hold Reminder (on single hold) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .196
Call Waiting Tone Period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .197
Preferred Line and Preferred Line Timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .198
Goodbye Key Cancels Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .200
Message Waiting Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .201
Incoming Intercom Call Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .202
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Group RTP Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
Shared Call Appearance (SCA) Call Bridging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
BroadSoft BroadWorks Executive and Assistant Services . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
Star Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220
Other Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
Model M680i and M685i Expansion Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222
Using the Expansion Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
Troubleshooting Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
Why is my display blank? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
Why is my speakerphone not working? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
Why can’t I get a dial tone? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
Why doesn’t my phone ring? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
Why is the light not coming on with a new voicemail message? . . . . . . . . . . . . . . . . . . . . . . . 224
Why is my handset not working? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
How do I find the IP address of my phone? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
Why does my phone display the No Service message? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
How do I change my user password? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
Why does my phone display Bad Encrypted Config? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
How do I restart the IP phone? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
How do I lock my phone? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
Limited Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
Warranty Repair Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
After Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
Limited Warranty (Australia Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
Repair Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
Warranty Repair Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228
After Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228
Appendix A - Time Zone Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229
5
Mitel 6867i SIP Phone Release 4.1.0 SP3 User Guide
WELCOME
The Mitel 6867i is a 24-line SIP phone designed for power users who demand a lot from
both their phones and their networks. The Mitel 6867i provides remarkable HD
wideband audio and an enhanced speakerphone that utilizes advanced audio
processing to achieve richer and clearer handsfree conversations. Supporting today’s
high speed networks through dual Gigabit Ethernet ports, the 6867i offers a large color
LCD display, 6 programmable soft keys, 4 programmable context sensitive system keys
and native DHSG/EHS and USB headset support. With its fully customizable hard key
layout, XML capabilities, and an environmentally efficient PoE class 2 rating, the 6867i
is one of the most advanced SIP desktop phones available on the market today.
ABOUT THIS GUIDE
This guide explains how to use the basic features of your new 6867i phone. Not all features
listed are available by default. Contact your System or Network Administrator to find out which
features and services are available to you on your system. Your System Administrator has the
ability to customize some features on this phone. For information on more advanced settings
and configurations, Administrators should refer to the Mitel SIP IP Phones Administrator
Guide.
DOCUMENTATION
•
Mitel 6867i SIP IP Phone Quick Reference Guide – Contains call handling instructions,
an overview of the User Interface (UI) and details on UI navigation, as well as information
on other important features. The Quick Reference Guide can be downloaded from
http://www.miteldocs.com.
•
Mitel 6867i SIP IP Phone Installation Guide – Contains installation and set-up instructions, general features and functions, and basic options list customization. The Installation
Guide can be downloaded from http://www.miteldocs.com.
•
Mitel 6867i SIP IP Phone User Guide – Describes the most commonly used features and
functions for an end user. The User Guide can be downloaded from
http://www.miteldocs.com.
•
Mitel SIP IP Phones Administrator Guide – Describes how to set up the Mitel SIP IP
phones on the network and contains advanced configuration instructions. The Administrator
Guide is intended for the System Administrator and can be downloaded from
http://www.miteldocs.com.
PHONE FEATURES
6
•
3.5” QVGA color TFT LCD with backlight
•
Built-in, two-port 10/100/1000 Gigabit Ethernet switch – lets you share a connection with
your computer
•
USB 2.0 port (100mA maximum)
•
6 programmable and 4 context-sensitive softkeys
Welcome
•
Press-and-hold speed dial key configuration feature
•
Supports up to 24 call lines with LEDs
•
Wideband handset
•
Wideband, full-duplex speakerphone for handsfree calls
•
Headset mode support
•
AC power adapter (sold separately)
•
Enhanced busy lamp fields*
•
Set paging*
*Availability of feature dependent on your phone system or service provider.
REQUIREMENTS
The 6867i requires the following environment:
•
SIP-based IP PBX system or network installed and running with a SIP account created for
the 6867i phone
•
Access to a Trivial File Transfer Protocol (TFTP), File Transfer Protocol (FTP), Hypertext
Transfer Protocol (HTTP) server, or Hyper Text Transfer Protocol over Secure Sockets
Layer (SSL) (HTTPS)
•
Ethernet/Fast Ethernet LAN (10/100 Mbps) (Gigabit Ethernet LAN [1000 Mbps]
recommended)
•
Category 5/5e straight-through cabling (Category 6 straight-through cabling required for
optimum Gigabit Ethernet performance)
•
Power source:
•
For Ethernet networks that supply inline power to the phone (IEEE 802.3af) use an
Ethernet cable to connect from the phone directly to the network for power (no 48V AC
power adapter required if using Power-over-Ethernet [PoE])
•
For Ethernet networks that DO NOT supply power to the phone:
•
Use only the GlobTek Inc. Limited Power Source [LPS] adapter model no.
GT-41080-1848 (sold separately) to connect from the DC power port on the phone
to a power source
or
•
Use a PoE power injector or a PoE switch
INSTALLATION AND SETUP
If your System Administrator has not already setup your 6867i phone, please refer to the Mitel
6867i Installation Guide for basic installation and physical setup information. For more
advanced administration and configuration information, System Administrators should refer to
the Mitel SIP IP Phones Administrator Guide.
7
Mitel 6867i SIP Phone Release 4.1.0 SP3 User Guide
IP PHONE KEYS
KEY PANEL
The following sections describe the various 6867i phone key functions and how they can help
you make and manage your calls and caller information.
































8
6867i Handset
High Quality Speakerphone
Message Waiting Indicator
Goodbye Key
Hold Key
Options Key
Mute Key
Volume Control
Dialpad
Callers List Key
Redial Key










Line/Call Appearance Keys
Speaker/Headset Key
Directory Key
Navigation Keys/Select Button
Transfer Key
Conference Key
Presence Key
Programmable Softkeys
Context-Sensitive Softkeys
TFT LCD Screen
IP Phone Keys
KEY DESCRIPTION
The following table describes the keys on the 6867i:
KEY
DESCRIPTION
Goodbye Key - Ends an active call. The Goodbye key also exits an open list,
such as the Options List, without saving changes.
Hold Key - Places an active call on hold. To retrieve a held call, press the
Hold key again or press the Pickup softkey offered on the display.
For more information, see “Placing a Call on Hold” on page 142.
Options Key - Accesses services and options to customize your phone. Your
System Administrator may have already customized some of your settings.
Check with your System Administrator before changing any
Administrator-only options.
For more information, see “Phone Options via the IP Phone UI” on page 24.
Mute Key - Mutes the microphone so that your caller cannot hear you (the
light indicator flashes when the microphone is on mute).
For more information, see “Mute” on page 140.
Volume Controls - Adjusts the volume for the handset, ringer, and handsfree
speakerphone.
Callers List Key - Accesses a list of the last 200 calls received.
For more information, see “Callers List” on page 169.
Redial Key - Accesses a list of the last 100 previously dialed numbers.
Pressing the Redial key twice redials the last dialed number.
For more information, see “Redial” on page 137.
Line/Call Appearance Keys - Connects you to a line or call. The Mitel 6867i
IP phone has two default Line keys, each with LED indicator lights.
For more information, see “Line and Call Appearances” on page 75.
Speaker/Headset Key - Transfers the active call to the speaker or headset,
allowing handsfree use of the phone.
For more information, see “Using Handsfree Speakerphone” on page 134.
Directory Key - Accesses a directory of names and phone numbers.
For more information, see “Directory” on page 154.
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Mitel 6867i SIP Phone Release 4.1.0 SP3 User Guide
KEY
DESCRIPTION
Navigation Keys/Select Button - Multi-directional navigation keys allow you
to navigate through the phone’s user interface. Pressing the center Select
button selects/sets options and performs various actions (such as dialing out
when in the Directory, Callers, and Redial Lists).
For more information, see “UI Navigation” on page 22.
Transfer Key - Transfers the active call to another number.
For more information, see “Transferring Calls” on page 143.
Conference Key - Begins a conference call with the active call.
For more information, see “Conferencing Calls” on page 147.
Presence Key - Accesses the partial and full contact presence information
screens, which provide more detailed information about the selected contact.
For more information see “Presence Key” on page 76.
Left Softkeys - 6 programmable keys that allow you to easily perform up to
20 specific functions and access enhanced services provided by third parties
(e.g. XML applications).
For more information see “Configuring Softkeys” on page 78.
Bottom Softkeys - 4 programmable keys that support up to 18 functions.
These keys also act as state-based keys allowing you to easily perform
context-sensitive functions during specific states (i.e. when the phone is an
idle, connected, incoming, outgoing, or busy state).
For more information see “Configuring Softkeys” on page 78.
10
IP Phone Keys
DIALPAD KEYS
The 6867i has a dialpad with digits from 0 through 9, a * key, and a # key. Keys 2 through 9
contain the letters of the alphabet. The 6867i phone dialpad includes the following:
DIALPAD KEY DESCRIPTION
0
Dials 0
Dials the Operator on a registered phone
1
Dials 1
2 ABC
Dials 2
When entering text, this key enters A with one press, B with two presses, and C with
three presses
3 DEF
Dials 3
When entering text, this key enters D with one press, E with two presses, and F with
three presses
4 GHI
Dials 4
When entering text, this key enters G with one press, H with two presses, and I with
three presses
5 JKL
Dials 5
When entering text, this key enters J with one press, K with two presses, and L with
three presses
6 MNO
Dials 6
When entering text, this key enters M with one press, N with two presses, and O with
three presses
7 P QRS
Dials 7
When entering text, this key enters P with one press, Q with two presses, R with three
presses, and S with four presses.
8 TUV
Dials 8
When entering text, this key enters T with one press, U with two presses, and V with
three presses
9 WXYZ
Dials 9
When entering text, this key enters W with one press, X with two presses, Y with three
presses, and Z with four presses.
The * is called the star key. The # is called the number sign, pound key, or hash key, depending
on one's nationality or personal preference. These can be used for special functions such as
accessing voicemail. The star key and pound key functions are dependent on your country’s
feature availability. Contact your System Administrator for more information about available
functions using these keys.
These dialpad keys can be used for any of the following on the phone:
•
Dial a phone number to make a call (see “Dialing a Number” on page 133)
•
Enter digits or letters in the IP phone user interface
•
Program a speed dial number (see “Speed Dial Key” on page 84)
•
Press a speed dial key (see “Speed Dial Key” on page 84)
•
Press the keys associated with a called Interactive Voice Response (IVR) system
11
Mitel 6867i SIP Phone Release 4.1.0 SP3 User Guide
GETTING STARTED
The 6867i must be set up and be configured prior to its first use. This section describes phone
behavior and start up screens you may see when the phone is first plugged in, or when it is
restarted.
PLUGGING IN AND STARTING THE PHONE
The 6867i automatically begins the start up sequence as soon as it is connected. The phone
goes through this process the first time you plug in your phone and every time you restart your
phone.
The phone displays the following startup screens.
12
Getting Started
The 6867i phone then checks settings and looks for new configuration and firmware updates
from a configuration server. This may take a few moments while the phone downloads the latest
updates.
Note: New updates to your phone can be automatically scheduled from the server. This
is set up on the phone system by your System Administrator and should be scheduled
during non-business hours or slow call periods.
WARNING: DO NOT UNPLUG OR REMOVE POWER TO THE PHONE WHILE IT
IS CHECKING OR INSTALLING FIRMWARE AND CONFIGURATION
INFORMATION.
If language packs were loaded to your phone by your System Administrator, the following screen
displays during startup.
13
Mitel 6867i SIP Phone Release 4.1.0 SP3 User Guide
When the configuration update is complete, the phone displays the following screens and then
displays the Home screen.
14
Getting Started
NETWORK CONNECTED/NETWORK DISCONNECTED
If your phone successfully connects to the network the phone will go directly to the Home screen.
If your phone did not successfully connect to the network, the Network Disconnected prompt
appears on the display and the telephone status light turns on.
Check that the cables are tightly connected to the phone and to the wall jack. The phone should
automatically detect when it is reconnected and remove the Network Disconnected prompt
from the screen. However, if changes have been made to your phone’s network settings, you
may need to restart your phone. Check with your System or Network Administrator for
assistance.
For more information about connecting your phone, see the Mitel 6867i IP Phone Installation
Guide.
Note: If the phone displays a No Service status message you can still use the phone
but note that it is not registered with the Registrar. For more information about registering
your phone, contact your System Administrator.
15
Mitel 6867i SIP Phone Release 4.1.0 SP3 User Guide
UI OVERVIEW
HOME SCREEN
When the phone has successfully updated the configuration and connected to the network, the
phone displays the Home screen. The Home screen displays the current line, your name (SIP
screen name), the date and time, and various important status messages. It is the default screen
displayed when the phone is in an idle state.
Line and Name
Date and Time
Note: Your System Administrator should have configured your SIP screen name, line
number, and any other administrative features required. If your name does not display
on the screen, contact your System Administrator.
Phone/Line Status Indicators and Messages
There are icons that display on the phone to indicate the status of the phone and/or the status
of the line. These icons display on the upper right corner of the Home screen.
Status indicators
Status Messages
16
Getting Started
The following table identifies and describes the phone/line status indicators on the Home
screen.
ICON
DESCRIPTION
Phone Locked - The lock icon displays on the Home screen indicating that the phone is in
a locked state preventing the phone from being used and preventing any changes from being
made to the phone.
Voicemail - The voicemail icon displays on the Home screen only if you have new messages
waiting. The number in the red circle indicates how many new messages you have. To
access your voicemail messages, use the star codes for your system if a voicemail softkey
has not been configured on your phone. For more information on your system’s star codes,
please refer to the documentation for the voicemail system you are using.
Do Not Disturb - The Do Not Disturb (DND) icon displays on the Home screen when the
DND feature is enabled. When DND is enabled, callers calling into the phone hear a busy
signal or a message, depending on the configuration.
Call Forward - The Call Forward icon displays on the Home screen when the Call Forward
feature is enabled. When Call Forward is enabled, incoming phone calls are automatically
forwarded to a defined number when your phone is in a busy state and/or when the call is
not answered after a specified number of rings.
In addition to the phone/line status indicators, status messages with regards to the following
are displayed on the Home screen when the situation arises:
•
Number of missed calls
•
Phone lock status
•
SCA Caller IDs
•
XML-related text
•
Network status
Softkeys
6 left softkeys and 4 bottom softkeys are always displayed on the Home screen. You can
configure the left softkeys with up to 20 functions and configure the bottom softkeys with up to
18 functions as required.
Left Softkeys
Bottom Softkeys
More Softkey
Note: For more information about configuring the left and bottom softkeys, see
“Configuring Softkeys” on page 78.
17
Mitel 6867i SIP Phone Release 4.1.0 SP3 User Guide
If you or your Administrator have configured softkey functions on your phone, the labels for
those functions display on the screen. For example, in the illustration above XML Menu and
Voicemail were configured as XML and speed dial keys respectively and the remaining three
left softkeys were configured as Busy Lamp Field (BLF) keys. The bottom set of softkeys were
configured as DND (Do Not Disturb), Call FWD (Call Forward), and Lock/Unlock respectively.
A More softkey as indicated by dots is also displayed at the bottom right of the screen if you
have configured more softkeys than can be displayed at one time. These dots indicate the
number of softkey pages and its relative position.
Off-Hook and Dialing Screen
When you pickup the handset on the Home screen, the screen displays as follows:
This screen displays the Dial key at the bottom. This key is context-sensitive and cannot be
changed.
The More softkey is also displayed if you have any configured bottom softkeys. For example,
in the previous figure, the 6867i has three softkeys configured that are viewable on the next
softkey “page”. Pressing the More softkey toggles between the first and second “pages” to
display all the rest of the configured softkeys (as per the figure below).
18
Getting Started
LINE SELECTION SCREEN
The Line Selection screen displays a list of the lines that are available on the phone as well
as line usage indicators that tell you whether or not a line is in use.
It also allows you to easily select a line to act upon. When a line is not in use, a New Call key
is available allowing you to dial out using the selected line. If the line is in use with a call on
hold, a Pickup key is available allowing you to pick up the call on hold on the respective line.
Available Lines
Line Usage
Indicators
New Call/
Pickup Key
The following table identifies and describes the line usage indicators on the Line Selection
screen.
INDICATOR/ICON
DESCRIPTION
N/A
No icon denotes that no calls are associated with the line and the line is
available to be used.
#
A number denotes how many call appearances are being utilized on the
respective line.
Indicates a call is incoming on the respective line.
Indicates a call is outgoing on the respective line.
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Mitel 6867i SIP Phone Release 4.1.0 SP3 User Guide
DETAILED-VIEW CALL SCREEN
The Detailed-View Call screen brings into focus all the information available for a specific call.
It is the default screen displayed for all active point-to-point calls.
Picture ID
Call Timer
Call Status
Indicators
Call Feature
Indicators
Caller ID
The Detailed-View Call screen encompasses the picture ID of the remote party (if available),
a call timer indicating the duration of the call in focus (in minutes and seconds), the caller ID
(name and number), and call status and feature indicators.
The following table identifies and describes the call status and call feature indicators on the
Detailed-View Call screen.
INDICATOR/ICON DESCRIPTION
Call Status Indicators
N/A
No icon denotes that the call is connected and in progress.
Indicates the call is on hold.
Indicates the call is an incoming call.
Indicates the call is an outgoing call.
Indicates the party is a conference call participant. The direction of the arrow
denotes where the other conference call participant is in the list of calls.
Call Feature Indicators
Indicates the call is secured using TLS/SRTP encryption.
Indicates the call is using Mitel Hi-Q™ audio.
Indicates active VoIP recording is enabled and the call is being recorded.
20
Getting Started
MULTI-VIEW CALL SCREEN
The Multi-View Call screen allows you to manage your calls more efficiently when you have
more than one call in progress. It is particularly useful in transfer and conference scenarios. All
pertinent information from the Detailed-View Call screen is also available on the Multi-View
Call screen but information for two remote parties can be seen simultaneously.
Call Feature
Indicators
Call Timer
Picture ID
Call Status
Indicators
Caller ID
The following table identifies and describes the call status and call feature indicators on the
Multi-View Call screen.
INDICATOR/ICON
DESCRIPTION
Call Status Indicators
N/A
No icon denotes that the call is connected and in progress.
Indicates the call is on hold.
Indicates the call is an incoming call.
Indicates the call is an outgoing call.
Indicates the party is a conference call participant. The direction of the arrow (if
applicable) denotes where the other conference call participant is in the list of
calls.
Call Feature Indicators
Indicates the call is secured using TLS/SRTP encryption.
Indicates the call is using Mitel Hi-Q™ audio.
Indicates active VoIP recording is enabled and the call is being recorded.
21
Mitel 6867i SIP Phone Release 4.1.0 SP3 User Guide
UI NAVIGATION
UI navigation is easily performed using the navigation keys located to the right of the LCD
screen.
Navigation Keys/
Select Button
The 3 and 4 navigation keys are used to switch to the different screens and the 5 and 2 keys
are used to highlight and scroll through the different lines/calls on the respective screen.
Pressing the center
button selects/sets options and performs various actions (such as
dialing out when in the Directory, Callers, and Redial Lists).
22
Mitel 6867i SIP Phone Release 4.1.0 SP3 User Guide
The figure below provides a visual representation of the different screens and the UI behavior when a navigation key is pressed.
Multi-View Call Screen
Line Selection Screen
Home Screen
Detailed-View Call Screen
Press Right
Press Right
Press Right
Press Left
Press Left
Press Left
Press Up
Press Down
Press Up
Press Up
Press Down
Press Right
Press Right
Press Right
Press Left
Press Left
Press Left
Press Down
Note: The Detailed-View Call screen is only accessible when at least one call is in a ringing or connected state. Moreover, the Multi-View
Call screen is only accessible when more than one call is a ringing or connected state.
23
Mitel 6867i SIP Phone Release 4.1.0 SP3 User Guide
METHODS OF CUSTOMIZING YOUR PHONE
There are two ways to customize specific options on your phone:
•
Using the Options
key on the IP phone
•
Using the Mitel Web UI in an Internet browser window from your PC
PHONE OPTIONS VIA THE IP PHONE UI
You can customize your phone by pressing the
key and accessing the IP phone UI.
These options allow you to customize the following phone settings:
ICON
OPTION
Status
Language
Time and Date
• Settings
• Time Zone
• Set Date and Time
Directory
• Settings (available only if external directory sources are configured by your
Administrator)
• External Sources (available only if external directory sources are configured by your
Administrator)
Credentials (available only if certain features are configured by your Administrator)
Call Forward
Lock
• Password
• Phone Lock
Audio
• Audio Mode
• Headset
24
Methods of Customizing Your Phone
ICON
OPTION
• Ring Tones
• Tone Set
Display
Dialing
• Live Dialpad
• Speed Dial Edit
Restart
Note: The Advanced options are Administrator-level functions only, and are not
accessible by the user. These options should only be set up and changed by your System
Administrator.
SIMPLIFIED OPTIONS LIST
Your System Administrator may configure a simplified Options List for your phone. The following
table indicates the options that may appear on your phone if the simplified Options List is applied.
ICON
OPTION
Status
Call Forward
Lock
Audio
• Audio Mode
• Headset
• Ring Tones
• Tone Set
Display
Restart
25
Mitel 6867i SIP Phone Release 4.1.0 SP3 User Guide
Note: The Advanced options are Administrator-level functions only, and are not
accessible by the user. These options should only be set up and changed by your System
Administrator.
USING THE IP PHONE UI
IP PHONE UI
1.
Press
on the phone to enter the Options List.
2.
To go to an option, use 3 and 4 to navigate to the main option and 5 and 2 to scroll
through the sub options.
3.
Press the
4.
Use the navigation keys, dialpad keys, and softkeys that display for each option to make
any desired changes.
5.
Press the Save softkey to save your changes.
6.
Press the
button or Select softkey to select an option.
button or the Quit softkey at any time to exit without saving changes.
Notes:
1. For more information about customizing your phone using the available options from
the IP phone UI, see “Customizing Your Phone” on page 35.
2. For more information about Advanced options, contact your System Administrator.
PHONE OPTIONS VIA THE MITEL WEB UI
In addition to the IP phone UI options, you can customize options on the IP phone using the
Mitel Web UI. In order to access your phone using the Mitel Web UI, you need to know your
phone’s IP address. To find your phone’s IP address, see “Finding Your Phone’s IP Address”
on page 32.
26
Methods of Customizing Your Phone
USING THE MITEL WEB UI
MITEL WEB UI
1.
Open your web browser, enter the phone’s IP address or host name into the address field
and press Enter.The following logon screen displays.
2. At the prompt, enter your username and password and click OK.
The Status window displays for the IP phone you are accessing.
Note: For a user, the default username is “user” and the password field is left blank.
3.
You can logout of the Mitel Web UI at any time by clicking Log Off.
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Mitel 6867i SIP Phone Release 4.1.0 SP3 User Guide
The following categories display in the side menu of the Mitel Web UI: Status, Operation, and
Basic Settings.
CATEGORY
DESCRIPTION
Status
The Status section displays the network status and the MAC address of the IP phone.
It also displays hardware and firmware information regarding the IP phone, and
information about the SIP account(s) currently configured on the phone. The
information in the Status window is read-only.
Operation
User Password - Allows you to change the user password.
Phone Lock - Allows you to assign an emergency dial plan to the phone, lock the
phone to prevent any changes to the phone and to prevent use of the phone, as well as
reset the user password.
Softkeys and XML - Allows you to configure up to 6 left softkeys and 4 bottom softkeys
with functions identified in the list below.
Available functions for softkeys:
• None
• Speed Dial/Xfer
• Line
• Speed Dial/Conf
• Speed Dial
• Speed Dial/MWI
• Do Not Disturb (DND)
• Directory
• Busy Lamp Field (BLF)
• Filter
• BLF/List
• Callers List
• Auto Call Distribution (ACD)
• Redial
• Extensible Markup Language (XML)
• Conference
• Flash
• Transfer
• Sprecode
• Intercom (Icom)
• Park
• Phone Lock
• Pickup
• Paging
• Last Call Return
• Login
• Call Forward
• Discreet Ringing
• BLF/Xfer
• Empty
Keypad Speed Dial - Allows you to assign a speed dial number to a specific digit on
the phone’s keypad/dialpad for speed dialing purposes.
Expansion Module - Allows you to configure an additional 16 softkeys with an M680i
Expansion Module or an additional 84 softkeys with an M685i Expansion Module if it is
attached to the phone. This option displays on the side menu of the Mitel Web UI only
if an Expansion Module is attached.
Directory - Allows you to copy the Callers List and Local Directory from your IP phone
to your PC.
Reset - Allows you to restart the IP phone when required.
28
Methods of Customizing Your Phone
CATEGORY
DESCRIPTION
Basic
Settings
Preferences - Allows you to enable/disable the following:
• Park Call
• Pick Up Parked Call
• Display DTMF Digits
• Play Call Waiting Tone
• Stuttered Dial Tone
• XML Beep Support
• Status Scroll Delay (seconds)
• Switch UI Focus to Ringing Line
• Call Hold Reminder During Active Calls
• Call Hold Reminder
• Call Waiting Tone Period
• Preferred line
• Preferred line Timeout (seconds)
• Goodbye Key Cancels Incoming Call
• Message Waiting Indicator Line
• DND Key Mode
• Call Forward Key Mode
This category also allows you to configure:
• Incoming Intercom Call Settings
• Group Paging RTP Settings
• Ring Tones (global and per-line basis)
• Time and Date Settings
• Language Settings
Account Configuration - Allows you to configure DND and Call Forward by account.
You can have multiple accounts on the 6867i.
Custom Ringtones - Allows you to upload up to 8 custom WAV file ringtones on the
phone that can be used as your incoming
ring tone. For more information on custom ring tones, see “Installing Custom Ring
Tones Using the Mitel Web UI” on page 68.
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Mitel 6867i SIP Phone Release 4.1.0 SP3 User Guide
PHONE STATUS
You can view the status of your phone using the IP phone UI or the Mitel Web UI.
PHONE STATUS VIA IP PHONE UI
The Status option on the IP phone displays the status of your phone to the LCD display.
This option allows you to view your phone’s:
•
Firmware information including platform, firmware version, and boot version
•
Network status including your phone’s IP, MAC address, and LAN/PC port information
•
Storage information including how many records are stored in your Local Directory, Callers,
and Redial lists
•
Error messages from the last reboot or startup
•
Copyright information
IP PHONE UI
1.
Press
on the phone to enter the Options List.
2.
Press the
button to enter the Status menu.
3.
Use the 5 and 2 keys to scroll the through the following status items:
•
30
Firmware Info
Phone Status
•
Network
•
Storage
Notes:
1. The Directory List detailed in the Storage menu is in reference to the Local
Directory.
2. If the Callers List or Redial List is full, the Storage screen displays information
regarding the age of the oldest record stored in memory for the respective list
instead of the total number of records stored
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Mitel 6867i SIP Phone Release 4.1.0 SP3 User Guide
•
Error Messages
Notes:
1. Press the Copyright softkey to view copyright information.
2. The Status menu may also contain a section called Accessory Info. This section
details the firmware versions of all the accessories attached to your phone.
FINDING YOUR PHONE’S IP ADDRESS
If you want to access your phone’s options using an Internet browser, you need to enter the IP
address of the phone in the browser to open the Mitel Web UI. Use the following procedure to
find your phone’s IP address.
IP PHONE UI
32
1.
Press
to enter the Options List.
2.
Press the
button to enter the Status menu.
Phone Status
3.
Use the 2 key to highlight Network.
The IP address of your 6867i displays in the IP Address field in the right column.
PHONE STATUS VIA THE MITEL WEB UI
Use the following procedure to view the phone status via the Mitel Web UI.
MITEL WEB UI
1.
Open your web browser, enter the phone’s IP address or host name into the address field
and press Enter.
2.
In the Username/Password window, enter your username and password and click OK.
The Status window displays for the IP phone you are accessing.
Note: The default username is user and the password field is left blank.
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Mitel 6867i SIP Phone Release 4.1.0 SP3 User Guide
This Status window displays the status of your phone, which includes the following information:
•
Network Status
•
Hardware Information
•
Firmware Information
•
SIP Status
SIP ACCOUNT STATUS
The IP phones show the SIP registration status on the IP phone’s Status screen in the Mitel
Web UI.
The following table describes the status conditions that can display for the account.
STATUS CONDITION
DESCRIPTION
Registered
Displays this status on accounts that HAVE been registered with the SIP proxy
server.
Example:
Line
SIP Account
Status
Backup Registrar Used?
1
650@proxy.com:5060
Registered
Yes
where:
• Account Number is 1
• SIP Account is 650@proxy.com on port 5060
• Status is Registered
• Backup registrar is used (Yes)
SIP Error Number
Displays on accounts when registration fails with the SIP proxy server.
Example:
Line
SIP Account
Status
Backup Registrar Used?
4
653@proxy.com:5060
401
No
where:
• Account Number is 4
• SIP Account is 653@proxy.com on port 5060
• Status is 401 - Unregistered if SIP registration fails
• Backup registrar is used (No)
34
Customizing Your Phone
CUSTOMIZING YOUR PHONE
The following paragraphs describe the options available from either the IP phone UI, the Mitel
Web UI, or both, and provide procedures applicable to the option.
LANGUAGE
IP PHONE UI AND WEB UI LANGUAGE
The IP phones support several different languages. You can have the IP phone UI and the Mitel
Web UI display in a specific language as required. When you set the language to use, all of
the display screens (menus, services, options, configuration parameters, etc.) display in that
language. The IP phones support the following languages:
•
English
•
Czech
•
Catalan
•
Valencian
•
Welsh
•
German
•
Danish
•
Spanish
•
Mexican Spanish
•
Euskera
•
Finnish
•
French
•
Galego
•
Canadian French
•
Hungarian
•
Italian
•
Dutch
•
Dutch (Netherlands)
•
Norwegian
•
Polish
•
Portuguese
•
Portuguese Brazilian
•
Romanian
•
Russian
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Mitel 6867i SIP Phone Release 4.1.0 SP3 User Guide
•
Slovak
•
Swedish
•
Turkish
•
Greek
SPECIFYING THE LANGUAGE TO USE USING THE IP PHONE UI
Once the language pack(s) are available on your phone from your System Administrator, you
can specify which language to use on the phone and/or the Mitel Web UI.
Note: All languages may not be available for selection. The available languages are
dependent on the language packs currently loaded to the IP phone.
IP PHONE UI
36
1.
Press
on the phone to enter the Options List.
2.
Navigate to the Language option and press the
3.
With Screen Language highlighted press the 4 key to move to selection column.
4.
Use the 5 and 2 keys to scroll through and choose the desired screen language.
Note: All languages may not be available for selection. The available languages are
dependent on the language packs currently loaded to the IP phone. English is the default
language and cannot be changed or removed. For more information about loading
language packs, see your System Administrator.
5.
Press the Save softkey to save your changes.
The change is dynamic. When you exit the Options List, the phone will display all menu
items in the language you selected.
button or Select softkey.
Customizing Your Phone
SPECIFYING THE LANGUAGE TO USE USING THE MITEL WEB UI
MITEL WEB UI
1.
Click on Basic Settings > Preferences > Language Settings.
2.
In the Webpage Language field, select a language to apply to the Mitel Web UI.
Note: All languages may not be available for selection. The available languages are
dependent on the language packs currently loaded to the IP phone by your System
Administrator. English is the default language and cannot be changed or removed.
3.
Click Save Settings.
The change is dynamic. The Mitel Web UI will display all screens in the language you
selected.
Note: You must have the language pack(s) already loaded to your phone in order to use
them. For more information about loading language packs, contact your System
Administrator.
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Mitel 6867i SIP Phone Release 4.1.0 SP3 User Guide
INPUT LANGUAGE
The 6867i supports text and character inputs in various languages (English, German, French,
Spanish, Italian, Portuguese, Russian, Nordic, and Greek). Inputting textual or character
information into the IP phone UI can be done using the dialpad on the phone. You can configure
the Input Language feature using the Mitel Web UI or the IP phone UI.
The following tables identify the language characters that you can use to enter text and
characters on the 6867i.
Dialpad Input Alphabet Tables
English
KEY
UPPERCASE CHARACTERS
LOWERCASE CHARACTERS
0
0
0
1
1;=_,-'&()
1.:;=_,-'&()
2
ABC2
abc2
3
DEF3
def3
4
GHI4
ghi4
5
JKL5
jkl5
6
MNO6
mno6
7
PQRS7
pqrs7
8
TUV8
tuv8
9
WXYZ9
wxyz9
*
* <SPACE>
* <SPACE>
#
#/\@
#/\@
KEY
UPPERCASE CHARACTERS
LOWERCASE CHARACTERS
0
0
0
1
1.:;=_,-'&()
1.:;=_,-'&()
2
ABC2ÀÂÇÁÅÆ
abc2àâçáåæ
3
DEF3ÉÈÊË
def3éèêë
4
GHI4ÎÏ
ghi4îï
5
JKL5
jkl5
6
MNO6ÑÓÒÔÖ
mno6ñóòôö
7
PQRS7
pqrs7
8
TUV8
tuv8úùûü
9
WXYZ9
wxyz9
*
* <SPACE>
* <SPACE>
#
#/\@
#/\@
French
38
Customizing Your Phone
Spanish
KEY
UPPERCASE CHARACTERS
LOWERCASE CHARACTERS
0
0
0
1
1.:;=_,-'&()
1.:;=_,-'&()
2
ABC2ÁÀÇ
abc2áàç
3
DEF3ÉÈ
def3éè
4
GHI4ÏÍ
ghi4ïí
5
JKL5
jkl5
6
MNO6ÑÓÒ
mno6ñóò
7
PQRS7
pqrs7
8
TUV8ÚÜ
tuv8úü
9
WXYZ9
wxyz9
*
* <SPACE>
* <SPACE>
#
#/\@
#/\@
KEY
UPPERCASE CHARACTERS
LOWERCASE CHARACTERS
0
0
0
1
1.:;=_,-'&()
1.:;=_,-'&()
2
ABC2ÄÀ
abc2äà
3
DEF3É
def3é
4
GHI4
ghi4
5
JKL5
jkl5
6
MNO6Ö
mno6ö
7
PQRS7ß
pqrs7ß
8
TUV8Ü
tuv8ü
9
WXYZ9
wxyz9
*
* <SPACE>
* <SPACE>
#
#/\@
#/\@
German
39
Mitel 6867i SIP Phone Release 4.1.0 SP3 User Guide
Italian
KEY
UPPERCASE CHARACTERS
LOWERCASE CHARACTERS
0
0
0
1
1.:;=_,-'&()
1.:;=_,-'&()
2
ABC2ÀCÇ
abc2àcç
3
DEF3ÉÈË
def3éèë
4
GHI4
ghi4
5
JKL5
jkl5
6
MNO6ÓÒ
mno6óò
7
PQRS7
pqrs7
8
TUV8Ù
tuv8ù
9
WXYZ9
wxyz9
*
* <SPACE>
* <SPACE>
#
#/\@
#/\@
KEY
UPPERCASE CHARACTERS
LOWERCASE CHARACTERS
0
0
0
1
1.:;=_,-'&()
1.:;=_,-'&()
2
ABC2ÁÀÂÃÇ
abc2áàâãç
3
DEF3ÉÊ
def3éê
4
GHI4Í
ghi4í
5
JKL5
jkl5
6
MNO6ÓÔÕ
mno6óôõ
7
PQRS7
pqrs7
8
TUV8ÚÜ
tuv8úü
9
WXYZ9
wxyz9
*
* <SPACE>
* <SPACE>
#
#/\@
#/\@
Portuguese
40
Customizing Your Phone
Russian
KEY
UPPERCASE CHARACTERS
LOWERCASE CHARACTERS
0
0
0
1
1.:;=_,-'&()
1.:;=_,-'&()
2
АБВГ2ABC
aбвг2abc
3
ДЕЁЖЭ3DEF
Дeëжз3def
4
ИЙКЛ4GHI
ийкл4ghi
5
МНОП5JKL
мноп5jkl
6
РСТУ6MNO
рсту6mno
7
ФХЦЧ7PQRS7
фхЧч7pqrs
8
ШЩЪЫ8TUV
шщъы8tuv
9
ЬЗЮЯ9WXYZ
ьзюя9wxyz
*
* <SPACE>
* <SPACE>
#
#/\@
#/\@
KEY
UPPERCASE CHARACTERS
LOWERCASE CHARACTERS
0
0
0
1
1.:;=_,-'&()
1.:;=_,-'&()
2
ABC2ÅÄÆÀ
abc2åäæà
3
DEF3É
def3é
4
GHI4
ghi4
5
JKL5
jkl5
6
MNO6ÖØ
mno6öø
7
PQRS7ß
pqrs7ß
8
TUV8Ü
tuv8ü
9
WXYZ9
wxyz9
*
* <SPACE>
* <SPACE>
#
#/\@
#/\@
Nordic
41
Mitel 6867i SIP Phone Release 4.1.0 SP3 User Guide
Greek
KEY
UPPERCASE CHARACTERS
LOWERCASE CHARACTERS
0
0+
0+
1
1.:;=_,-'&()$!
1.:;=_,-'&()$!
2
ABC2ΑΒΓ
abc2αβγ
3
DEF3ΔΕΖ
def3δεζ
4
GHI4ΗΘΙ
ghi4ηθι
5
JKL5ΚΛΜ
jkl5κλμ
6
MNO6ΝΞΟ
mno6νξο
7
PQRS7ΠΡΣ
pqrs7πρςσ
8
TUV8ΤΥΦ
tuv8τυφ
9
WXYZ9ΧΨΩ
wxyz9χψω
*
* <SPACE>
* <SPACE>
#
#/\\@
#/\\@
Specifying the Input Language Using the IP Phone UI
You can configure the language you use for input on the phone by setting the Input Language
option. The default input language setting is English.
IP PHONE UI
42
1.
Press
on the phone to enter the Options List.
2.
Navigate to the Language option and press the
3.
Press the 2 key to highlight the Input Language option.
4.
With Input Language highlighted press the 4 key to move to selection column.
Use the 5 and 2 keys to scroll through and choose the desired input language. Valid values
are:
•
English (default)
•
Français (French)
•
Español (Spanish)
button or Select softkey.
Customizing Your Phone
•
Deutsch (German)
•
Italiano (Italian)
•
Português (Portuguese)
•
Русский (Russian)
•
Nordic
•
5.
ελληνικά (Greek)
Note: Available input languages are dependent on the configuration enabled by your
System Administrator.
Press the Save softkey to save your changes.
The change is dynamic. The phone and the Mitel Web UI allow you to enter text and
characters in the language you selected.
Specifying the Input Language Using the Mitel Web UI
MITEL WEB UI
1.
Click on Basic Settings > Preferences > Language Settings.
2.
Select a language from the Input Language field. Setting this field allows you to specify
the language to use when entering text and characters in the Mitel Web UI and IP phone
UI. Valid values are:
•
English (default)
•
Français (French)
•
Español (Spanish)
•
Deutsch (German)
•
Italiano (Italian)
•
Português (Portuguese)
•
Русский (Russian)
•
Nordic
•
3.
ελληνικά (Greek)
Note: All languages may not be available for selection. The available input languages
are dependent on the configuration enabled by your System Administrator.
Click Save Settings.
The change is dynamic. The phone and the Mitel Web UI allow you to enter text and
characters in the language you selected.
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Mitel 6867i SIP Phone Release 4.1.0 SP3 User Guide
LATIN 2 CHARACTER SET
The 6867i includes support for ISO 8859-2 (Latin2) of multi-national languages when displaying
and inputting in the IP phone UI and the Mitel Web UI. UTF-8 is also compatible with XML
encoding on the IP phones.
The following table illustrates the Latin 2 character set used on the 6867i IP phone.
44
Customizing Your Phone
TIME AND DATE
On the IP phones, the following time and date sub-options are available to be configured:
•
Settings:
•
Time Format
•
Daylight Savings
•
Date Format
•
Time Zone
•
Set Date and Time:
•
•
Use Network Time (configure time servers)
Enter Time and Date
Note: All time and date settings can be configured using the IP phone UI. Time/Date
Formats and Time Servers are the only two time and date settings that can be configured
using the Mitel Web UI.
SETTINGS
Configuring the Time Format, Daylight Savings, and Date Format Using the IP Phone
UI
IP PHONE UI
1.
Press
on the phone to enter the Options List.
2.
Navigate to the Time and Date > Settings option and press the
softkey.
3.
With Time Format highlighted press the 4 key to move to selection column.
4.
Use the 5 and 2 keys to scroll through and choose the desired time format. Valid values
are 12 Hour and 24 Hour (the default is 12 Hour).
button or Select
45
Mitel 6867i SIP Phone Release 4.1.0 SP3 User Guide
5.
Press the 3 key to move to back to the options column and press the 2 key to highlight
Daylight Savings.
6.
With Daylight Savings highlighted press the 4 key to move to selection column.
7.
Use the 5 and 2 keys to scroll through and choose the desired daylight savings setting.
Valid values are:
•
Off
•
30 min summertime
•
1h summertime
•
Automatic (default)
8.
Press the 3 key to move to back to the options column and press the 2 key to highlight
Date Format.
9.
With Date Format highlighted press the 4 key to move to selection column.
10. Use the 5 and 2 keys to scroll through and choose the desired date format. Valid values are:
46
•
WWW MMM DD (default)
•
DD-MMM-YY
•
YYYY-MM-DD
•
DD/MM/YYYY
•
DD/MM/YY
•
DD-MM-YY
•
MM/DD/YY
Customizing Your Phone
•
MMM DD
•
DD MMM YYYY
•
WWW DD MMM
•
DD MMM
•
DD.MM.YYYY
11. Press the Save softkey to save your changes.
Note: The time and date formats you configure are applicable to the Home screen as
well as the Callers and Redial Lists.
TIME ZONE
Configuring the Time Zone Using the IP Phone UI
IP PHONE UI
1.
Press
2.
Navigate to the Time and Date > Time Zone option and press the
softkey.
A list of time zones displays for different areas of the world.
3.
Use the 5 and 2 keys to scroll through and highlight the desired region. Valid values are:
4.
•
America
•
Asia
•
Atlantic
•
Australia
•
Europe
•
Pacific
•
Others
on the phone to enter the Options List.
button or Select
With the desired region highlighted press the 4 key to move to selection column.
47
Mitel 6867i SIP Phone Release 4.1.0 SP3 User Guide
5.
Use the 5 and 2 keys to scroll through and choose the time zone that applies to your area.
The default time zone is US-Eastern.
Note: For a list of the time zone values available on the IP phone, see “Appendix A Time Zone Codes.”
6.
Press the Save softkey to save your changes.
SET DATE AND TIME
Configuring the Date and Time Using the IP Phone UI
With a valid time server enabled your IP phone will synchronize the time displayed with the
specified configuration server. The phone will use the time from Time Server 1 unless it is not
configured or unavailable, in which case it will move on to Time Server 2, and if necessary Time
Server 3.
IP PHONE UI
1.
Press
2.
Navigate to the Time and Date > Set Date and Time option and press the
Select softkey.
3.
If you want to synchronize the time and date using a time server, ensure there is a checkmark in the box corresponding to the Use Network Time setting. If there is no checkmark,
press the
button to enable the Use Network Time setting.
a.
on the phone to enter the Options List.
button or
Press the 2 key to highlight Time Server 1, Time Server 2, or Time Server 3.
b. Using the keys on the dialpad, enter an IP address or domain name for the time server.
Use the Backspace key to move back a space and delete a character. Use the Dot
softkey to enter dots within the IP address or domain name. Use the 123 4 softkey to
toggle between entering numbers and entering letters.
48
Customizing Your Phone
4.
If you want to manually set the date and time, press the
button to clear the checkmark
from the Use Network Time box and disable the setting.
a.
Press the 2 key to highlight Enter Time or Enter Date.
b. Using the keys on the dialpad, change the time and date accordingly.
When entering the time, use the AM/PM softkey to toggle between AM and PM.
5.
Press the Save softkey to save your changes.
Alternatively, you can set the date and time manually.
Configuring Time and Date Settings Using the Mitel Web UI
MITEL WEB UI
1.
Click on Basic Settings > Preferences > Time and Date Setting.
2.
In the Time Format field, select the time format you want to use on your phone. Valid
values are:
3.
•
12h (12 hour format) (default)
•
24h (24 hour format)
Note: The time format you configure is applicable to the phone’s Home screen as
well as the Callers and Redial Lists.
In the Date Format field, select the date format you want to use on your phone. Valid values
are:
•
WWW MMM DD (default)
•
DD-MMM-YY
•
YYYY-MM-DD
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Mitel 6867i SIP Phone Release 4.1.0 SP3 User Guide
50
•
DD/MM/YYYY
•
DD/MM/YY
•
DD-MM-YY
•
MM/DD/YY
•
MMM DD
•
DD MMM YYYY
•
WWW DD MMM
•
DD MMM
•
DD.MM.YYYY
Note: The date format you configure is applicable to the phone’s Home screen as
well as the Callers and Redial Lists.
4.
In the NTP Time Servers field, enable the setting by checking the box or disable the setting
by unchecking the box (default is enabled).
5.
In the Time Server 1, Time Server 2, and Time Server 3 fields, enter IP addresses or
qualified domain names for the primary, secondary, and tertiary time servers.
Note: Time servers can only be entered if NTP Time Servers is enabled.
6.
Click Save Settings.
Customizing Your Phone
DIRECTORY
You can configure directory entries to display using the contact’s first name and then last name
or vice versa. Moreover, the option to sort contacts using either their first name or last name is
available through the Directory > Settings options menu.
Note: If you have a K680i Keyboard attached to the phone, the Directory > Settings
options menu also allows you to enable/disable the Live Keyboard feature.
If external Directory sources are configured, you can enable/disable the respective Directory
sources as well as rename Directory folder labels through the Directory > External Sources
options menu.
Note: For more information on Directory functionality, see “Directory” on page 154.
SETTINGS
Configuring Directory Display and Sorting Options Using the IP Phone UI
IP PHONE UI
1.
Press
on the phone to enter the Options List.
2.
Navigate to the Directory > Settings option and press the
3.
With Display Name Order highlighted press the 4 key to move to selection column.
4.
Use the 5 and 2 keys to and choose the desired display name order.
button or Select softkey.
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Mitel 6867i SIP Phone Release 4.1.0 SP3 User Guide
5.
Press the 3 key to move to back to the options column and press the 2 key to highlight
Sorting Preferences.
6.
With Sorting Preferences highlighted press the 4 key to move to selection column.
7.
Use the 5 and 2 keys to and choose the desired sorting preference.
8.
Press the Save softkey to save your changes.
Enabling/Disabling Live Keyboard
Note: This setting is only available if a K680i keyboard is attached to the phone.
When the phone is in an idle state and a alphabetic character key on an attached K680i keyboard
is pressed, the default behavior of the phone is to simply wake up (if the phone is dimmed or
displaying the screensaver). Users have the option to enable the Live Keyboard feature, which,
in addition to waking up the phone (if applicable), will launch the Directory search function in
such scenarios.
IP PHONE UI
52
1.
Press
on the phone to enter the Options List.
2.
Navigate to the Directory > Settings option and press the
3.
Use the 2 key to scroll down and highlight the Live Keyboard setting.
4.
Press 4 to move to the selection column.
5.
Use 5 the 2 keys to enable (On) or disable (Off) the Live Keyboard feature.
button or Select softkey.
Customizing Your Phone
6.
Press the Save softkey to save your changes.
EXTERNAL SOURCES
Note: Menu available only if external Directory sources have been configured by your
Administrator.
Enabling/Disabling Directories and Renaming Labels Using the IP Phone UI
IP PHONE UI
1.
Press
on the phone to enter the Options List.
2.
Navigate to the Directory > External Sources option and press the
softkey.
3.
Use the 2 and 5 keys to navigate through the list of Directory sources and press the
button to enable or disable each one as per your preference.
button or Select
Note: CSV 1 and 2 are enabled by default. All other Directory sources are disabled
by default.
4.
Press the 5 key to navigate to the Enable/Disable tab, and press the 4 key to switch to
the Labels tab.
5.
Use the 2 and 5 keys to navigate through the list of Directory source labels and using the
dialpad keys enter in a name for the respective directory folders.
6.
Press the Save softkey to save your changes.
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Mitel 6867i SIP Phone Release 4.1.0 SP3 User Guide
CREDENTIALS
Note: Menu available only if certain features requiring authentication to a server have
been configured by your Administrator.
Some features (e.g. LDAP Directory, Microsoft Exchange Directory, BroadSoft XSI features,
etc...) require authentication to external servers before they can be used. The Credentials
options menu allows you to enter in your user credentials for these respective features. This
menu also allows users to test their authentication settings and connection to the respective
server/source.
ENTERING USERNAMES/PASSWORDS AND CONNECTION TESTING
USING THE IP PHONE UI
IP PHONE UI
54
1.
Press
on the phone to enter the Options List.
2.
Navigate to the Credentials option and press the
3.
Use the 3 and 4 keys to navigate to the desired feature tab (e.g. LDAP, Microsoft Exchange, BroadSoft XSI).
4.
Press the 2 key to highlight the Username field and using the dialpad keys enter in the
username applicable to the Directory source.
5.
Press the 2 key to highlight the Password field and using the dialpad keys enter in the
password applicable to the Directory source.
6.
Press the 5 key to navigate to the respective feature tab and repeat Steps 3 to 5 for any
other features you want to configure.
button or Select softkey.
Customizing Your Phone
7.
Press the 5 key to navigate to the respective feature tab, and press the 4 key to until you
get to the Test Connection tab.
8.
Press the 2 key to highlight the respective feature and press the
authentication/connection testing on that feature.
9.
Repeat Step 8 for all features you want to test.
button to enable
10. Press the Test softkey to begin testing.
A green will appear if there are no issues with the authentication/connection to the
external source.
A red ! will appear if issues are found.
If there are issues with your connection, please check your username and password for
any errors.
11. Press the Save softkey to save your changes.
CALL FORWARD
Note: For Call Forward information and configuration details, see “Call Forward
Configuration” on page 181.
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Mitel 6867i SIP Phone Release 4.1.0 SP3 User Guide
LOCK
PASSWORD
This category allows you to change the user password for your phone. Changing your password
ensures that only you can alter your phone settings and helps keep your system secure. You
can change your user password using the IP phone UI or the Mitel Web UI.
Note: Valid values when creating or changing a password are 0 to 4294967295 (integers
only; symbols and alpha characters are not allowed). The default password is an empty
string (i.e. leave the field blank).
Setting a User Password Using the IP Phone UI
IP PHONE UI
1.
Press
on the phone to enter the Options List.
2.
Navigate to the Lock > Password option and press the
3.
In the Current Password: field, enter the current user password.
4.
In the New Password: field, enter the new user password.
5.
In the Re-enter Password: field, re-enter the new user password.
6.
Press the Save softkey to save your changes.
A Password Changed confirmation message displays on the screen.
button or Select softkey.
PHONE LOCK
You can lock your phone to prevent the phone from being used or configured. You can lock the
phone using the IP phone UI, Mitel Web UI or by configuring a Lock softkey on your phone.
For more information about configuring a Lock/Unlock key on your phone, see “Phone Lock
Key” on page 127.
Locking the Phone Using the IP Phone UI
IP PHONE UI
1.
56
Press
on the phone to enter the Options List.
Customizing Your Phone
2.
Navigate to the Lock > Phone Lock option and press the
button or Select softkey.
3. At the Lock the phone? prompt, press the Lock softkey or navigate to the Yes button and
press the
button.
The message Phone is locked and lock icon displays on the Home screen. Additionally
the Message Waiting Indicator (MWI) will turn on.
Note: Alternatively, if configured, you can lock the phone by simply pressing a Lock
softkey.
Unlocking the Phone Using the IP Phone UI
IP PHONE UI
1.
Press
on the phone to enter the Options List (or press a configured Unlock softkey).
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Mitel 6867i SIP Phone Release 4.1.0 SP3 User Guide
2. At the Enter Unlock Password prompt, enter your user password and press the Enter
softkey or
button.
3. At the Unlock the phone? prompt, press the Unlock softkey or navigate to the Yes button
and press the
button.
CONFIGURING LOCK SETTINGS USING THE MITEL WEB UI
Setting a User Password
MITEL WEB UI
1.
Click on Operation > User Password.
2.
In the Current Password field, enter the current user password.
Note: By default, the user name is user (all lowercase) and the password field is left
blank.
58
3.
In the New Password field, enter the new user password.
4.
In the Password Confirm field, enter the new user password again.
5.
Click Save Settings.
Customizing Your Phone
Resetting a User Password
If you forget your password, you can reset it and enter a new password. The reset user password
feature resets the password to the factory default which is blank (no password). You can reset
a user password using the Mitel Web UI only.
Note: Valid values when creating or changing a password are 0 to 4294967295 (integers
only; symbols and alpha characters are not allowed). The default password is an empty
string (i.e. leave the field blank).
MITEL WEB UI
1.
Click on Operation > Phone Lock.
2.
In the Reset User Password field, click Reset.
The following screen displays.
3.
In the Current Password field, leave this blank.
4.
In the New Password field, enter a new password.
5.
In the Password Confirm field, re-enter your new user password.
6.
Click Save Settings.
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Mitel 6867i SIP Phone Release 4.1.0 SP3 User Guide
Locking and Unlocking the Phone
MITEL WEB UI
1.
Click on Operation > Phone Lock.
To Lock the Phone
2.
In the Lock the Phone? field, click Lock.
The message Phone is locked and lock icon displays on the Home screen. Additionally
the Message Waiting Indicator (MWI) will turn on.
Unlocking the Phone
60
3.
Click on Operation > Phone Lock.
4.
In the Unlock the Phone? field, click Unlock.
Customizing Your Phone
AUDIO
The Audio option on the IP phone allows you to set the audio mode for your IP phone, configure
headset settings, and personalize ring tones and tone sets.
AUDIO MODE
The 6867i allows you to use a handset, a headset, or handsfree mode to handle incoming and
outgoing calls. The Audio Mode option provides different combinations of these three methods
to provide maximum flexibility in handling calls. There are four audio mode options you can set:
AUDIO MODE OPTION
DESCRIPTION
Speaker
This is the default setting. Calls can be made or received using the handset
or handsfree speakerphone. In handset audio mode, pressing the
button on the phone switches to handsfree speakerphone. In Speaker
audio mode, lift the handset to switch to the handset.
Headset
Choose this setting if you want to make or receive all calls using a handset
or headset. Calls can be switched from the handset to headset by pressing
the
button on the phone. To switch from the headset to the handset,
lift the handset.
Speaker/Headset
Incoming calls are sent to the handsfree speakerphone first when the
button is pressed. By pressing the button again, you can switch back
and forth between the handsfree speakerphone and the headset. At
anytime, lifting the handset switches back to the handset from either the
handsfree speakerphone or the headset.
Headset/Speaker
Incoming calls are sent to the headset first when the
button is
pressed. By pressing the button again, you can switch back and forth
between the headset and the handsfree speakerphone. At anytime, lifting
the handset switches back to the handset from either the headset or the
handsfree speakerphone.
Configuring the Audio Mode Using the IP Phone UI
IP PHONE UI
1.
Press
on the phone to enter the Options List.
2.
Navigate to the Audio > Audio Mode option and press the
button or Select softkey.
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Mitel 6867i SIP Phone Release 4.1.0 SP3 User Guide
3.
4.
Use the 5 and 2 keys to scroll through and highlight the desired audio mode. Valid values
are:
•
Speaker (default)
•
Headset
•
Speaker/Headset
•
Headset/Speaker
Press the Save softkey to save your changes.
HEADSET
The Headset option allows you to set the volume level for the headset microphone and also
allows you to enable/disable DHSG.
Configuring Headset Mic Volume and DHSG Using the IP Phone UI
IP PHONE UI
62
1.
Press
on the phone to enter the Options List.
2.
Navigate to the Audio > Headset option and press the
3.
With Headset Mic Vol highlighted press the 4 key to move to selection column.
4.
Use the 5 and 2 keys to scroll through and choose the desired volume setting. Valid values
are:
•
Low
•
Medium (default)
•
High
button or Select softkey.
Customizing Your Phone
5.
Press the 3 key to move to back to the options column and press the 2 key to highlight
DHSG.
6.
With DHSG highlighted press the 4 key to move to selection column.
7.
Use the 5 and 2 keys to scroll through and choose whether or not to enable DHSG. Valid
values are:
8.
•
DHSG is OFF (default)
•
DHSG is ON
Press the Save softkey to save your changes.
RING TONES AND TONE SETS
There are several distinct ring tones a user can select to set on the IP phones. In addition to
the 15 pre-installed ringtones, custom ring tones can be manually installed through the Web
UI and selected for use (if enabled by your Administrator). You can enable/disable these ring
tones on a global or per-line basis.
The following table identifies the valid settings and default values for each type of configuration
method.
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Mitel 6867i SIP Phone Release 4.1.0 SP3 User Guide
Ring Tones
CONFIGURATION METHOD
VALID VALUES
DEFAULT VALUE
IP Phone UI
Global
Global Setting:
Tone 1 to 15
Tone 1
Silent
Custom Ring Tone 1 to 8
(if available)
Mitel Web UI
Global:
Global Setting:
Tone 1 to 15
Tone 1
Silent
Custom Ring Tone 1 to 8
(if available)
Lines 1 to 24
Per-Line Setting:
Per-Line Setting:
Global
Global
Tone 1 to 15
Silent
Custom Ring Tone 1 to 8
(if available)
In addition to ring tones, you can configure ring tone sets on a global-basis on the IP phone.
Ring tone sets consist of tones customized for a specific country. The ring tone sets you can
configure on the IP phones are:
•
Australia
•
Brazil
•
Canada
•
Europe (generic tones)
•
France
•
Germany
•
Italy
•
Italy2
•
Malaysia
•
Mexico
•
Russia
•
Slovakia
•
UK
•
US (Default)
When you configure the country's tone set, the country-specific tone is heard on the phone for
the following:
•
64
Dial tone
Customizing Your Phone
•
Secondary dial tone
•
Ring tone
•
Busy tone
•
Congestion tones
•
Call waiting tone
•
Ring cadence pattern
You configure global ring tones and tone sets using the IP phone UI and Mitel Web UI. Installing
a custom ring tone can be performed using the Mitel Web UI only.
Configuring Ring Tones Using the IP Phone UI
IP PHONE UI
Global configuration only
1.
Press
on the phone to enter the Options List.
2.
Navigate to the Audio > Ring Tones option and press the
3.
Use the 5 and 2 keys to scroll through and choose the desired ring tone (Tone 1 through
Tone 15, Silent, or any custom ring tones installed).
4.
Press the Save softkey to save your changes.
The ring tone you select is immediately applied to the IP phone.
button or Select softkey.
Configuring Tone Sets Using the IP Phone UI
IP PHONE UI
Global configuration only
1.
Press
on the phone to enter the Options List.
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Mitel 6867i SIP Phone Release 4.1.0 SP3 User Guide
2.
Navigate to the Audio > Tone Sets option and press the
3.
Use the 5 and 2 keys to scroll through and choose the desired tone set. Valid values are:
4.
66
•
Australia
•
Brazil
•
Canada
•
Europe
•
France
•
Germany
•
Italy
•
Italy2
•
Malaysia
•
Mexico
•
Brazil
•
Russia
•
Slovakia
•
UK
•
US (default)
button or Select softkey.
Press the Save softkey to save your changes.
The tone set you select is immediately applied to the IP phone.
Customizing Your Phone
Configuring Ring Tones and Tone Sets Using the Mitel Web UI
MITEL WEB UI
1.
Click on Basic Settings > Preferences > Ring Tones.
For global configuration
2.
3.
In the Ring Tones section, select a country from the Tone Set field. Valid values are:
•
Australia
•
Brazil
•
Canada
•
Europe
•
France
•
Germany
•
Italy
•
Italy2
•
Malaysia
•
Mexico
•
Brazil
•
Russia
•
Slovakia
•
UK
•
US (default)
Select a value from the Global Ring Tone field.
Note: See the “Ring Tones” on page 64 for valid values.
For per-line configuration
4.
In the Ring Tone section, select a line for which you want to set ring tone.
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Mitel 6867i SIP Phone Release 4.1.0 SP3 User Guide
5.
Select a value from the Line N field.
Note: See the “Ring Tones” on page 64 for valid values.
6.
Click Save Settings.
Installing Custom Ring Tones Using the Mitel Web UI
MITEL WEB UI
1.
Click on Basic Settings > Custom Ringtones
2.
Press the Browse... button corresponding to the desired ringtone position (e.g. 1).
3.
Navigate to the folder containing the WAV file you want to upload, select the file using your
left mouse button, and press the Open button.
The filename should now be displayed to the right of the respective Browse... button.
4.
Press the Upload button to upload the file to the phone.
Note: Press the Delete button to delete the desired ringtone from your phone.
5.
Repeat Steps 2 to 4 to upload additional WAV files to the phone.
Notes:
1. Access to the Custom Ringtones Web UI menu is only available if enabled by your
System Administrator. Ringtones must be in .wav format. The IP phones support the
following WAV file specifications:
•
G.711 μ-law and a-law Codec
•
20 ms packet size
•
Mono 8KHz
2. Individual WAV files cannot exceed 1 MB in size (the total combined size of the eight
WAV files cannot exceed 8 MB).
3. Filenames must contain only ASCII characters.
68
Customizing Your Phone
DISPLAY
The Display option allows you to set the following on your phone:
•
•
Home Screen Settings:
•
Home Screen Mode
•
Screen Saver Timer
Brightness Settings:
•
Brightness Level
•
Brightness Timer
HOME SCREEN SETTINGS
The Home Screen Mode option on the IP phone allows you to select how your home screen
is displayed. The 6867i IP phone contains two home screen layout options. The default primary
home screen mode provides users with a larger date and time and displays the screen name
(if configured) beside the line number in the top status bar. The secondary home screen mode
displays both screen name and screen name 2 (if configured) and are displayed above the
smaller, repositioned date and time.
Home Screen Mode 1
Home Screen Mode 2
The Screen Saver Timer option allows you to configure the amount of time (in seconds) the
phone must be idle before the screen saver initiates. When the specified amount of time expires,
a screen saver displaying the date and time and the number of missed calls (if applicable) is
displayed on screen.
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Mitel 6867i SIP Phone Release 4.1.0 SP3 User Guide
Configuring the Home Screen Mode and Screen Saver Timer
IP PHONE UI
70
1.
Press
on the phone to enter the Options List.
2.
Navigate to the Display option and press the
3.
Use the 3 and 4 navigation buttons to change the desired home screen mode.
4.
Press the 2 key to highlight Screen Saver Timer.
5.
Enter a value, in seconds, using the dialpad keys. You can set the timer from 0 (disabled)
to 7200 seconds. Default is 1800 (30 minutes).
6.
Press the Save softkey to save your changes.
button or Select softkey.
Customizing Your Phone
BRIGHTNESS SETTINGS
The Brightness Level option on the IP phone allows you to set the amount of light that
illuminates the LCD display. Use this option to set the preference of brightness level.
The Brightness Timer option allows you to set the amount of time you want the LCD display
to stay illuminated before turning the backlight off during a period of inactivity. For example, if
you set the brightness timer to 60, when the phone reaches 60 seconds of inactivity, the LCD
backlight goes off.
You can set the brightness level and timer using the IP phone UI only.
Setting the Brightness Level and Timer Using the IP Phone Ul
IP PHONE UI
1.
Press
on the phone to enter the Options List.
2.
Navigate to the Display option and press the
3.
Press the 2 key twice to highlight Brightness Level.
4.
Use the 3 and 4 navigation buttons to increase or decrease the intensity of brightness
on the LCD.
5.
Press the 2 key to highlight Brightness Timer.
6.
Enter a value, in seconds, using the dialpad keys. You can set the timer from 1 to 36000
seconds. Default is 600 (10 minutes).
7.
Press the Save softkey to save your changes.
button or Select softkey.
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Mitel 6867i SIP Phone Release 4.1.0 SP3 User Guide
DIALING
LIVE DIALPAD
The Live Dialpad option on the IP phone turns the live dialpad mode on or off. With the live
dialpad feature enabled, the 6867i IP phone automatically dials out and turns on handsfree
mode as soon as a dialpad key or softkey is pressed. With live dialpad disabled, if you dial a
number while the phone is on-hook, lifting the receiver or pressing the
initiates a call
to that number.
Note: Availability of this feature is dependent on your phone system or service provider.
You can enable/disable the live dialpad using the IP phone UI only.
Enabling/Disabling Live Dialpad Using the IP Phone UI
IP PHONE UI
1.
Press
on the phone to enter the Options List.
2.
Navigate to the Dialing > Live Dialpad option and press the
3.
Use the 5 and 2 keys to scroll through and enable (On) or disable (Off) the live dialpad
feature.
4.
Press the Save softkey to save your changes.
button or Select softkey.
SPEED DIAL EDIT
Note: For details on speed dial configuration, see “Speed Dial Key” on page 84.
72
Customizing Your Phone
RESTART
You may want to restart your phone to check for updates on the server or you may occasionally
need to restart your phone for configuration changes to your phone or network settings to take
effect. You may also need to restart your phone if you have been asked to do so by your System
Administrator or should you experience any unexpected behavior.
RESTARTING YOUR PHONE USING THE IP PHONE UI
IP PHONE UI
1.
Press the
button on the phone to enter the Options List.
2.
Navigate to the Restart option and press the
3.
When the prompt, Restart Phone? appears, press the Restart softkey or navigate to the
Yes button and press the
button.
If you do not wish to restart your phone, press Cancel or No.
Note: Your phone is out of service temporarily during the restart and reboot process.
button or Select softkey.
Restarting Your Phone Using the Mitel Web UI
MITEL WEB UI
1.
Click on Operation > Reset.
2.
Click Restart.
3.
Click OK at the confirmation prompt.
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Mitel 6867i SIP Phone Release 4.1.0 SP3 User Guide
EMERGENCY DIAL PLAN
Public telephone networks in countries around the world have a single emergency telephone
number (emergency services number), that allows a caller to contact local emergency services
for assistance when required. The emergency telephone number may differ from country to
country. It is typically a three-digit number so that it can be easily remembered and dialed
quickly. Some countries have a different emergency number for each of the different emergency
services.
You can specify the digits to dial on the IP phone for contacting emergency services. Once you
specify the emergency number(s) on the phone, you can dial those numbers directly on the
dialpad when required and the phone automatically dials to those emergency services.
You can set the emergency dial plan using the Mitel Web UI only.
Note: Contact your local phone service provider for available emergency numbers in
your area.
The following table describes the default emergency numbers on the IP phones.
EMERGENCY
NUMBER
DESCRIPTION
911
A United States emergency number.
999
A United Kingdom emergency number.
112
An international emergency telephone number for GSM mobile phone networks.
In all European Union countries it is also the emergency telephone number for both
mobile and fixed-line telephones.
110
A police and/or fire emergency number in Asia, Europe, Middle East, and South
America.
Defining an Emergency Dial Plan Using the Mitel Web UI
MITEL WEB UI
74
1.
Click on Operation > Phone Lock.
2.
In the Emergency Dial Plan field, enter the 3-digit number used in your local area to contact
emergency services. For multiple numbers, enter a | between each emergency number.
For example:
911|110
Default for this field is 911|999|112|110.
3.
Click Save Settings to save the emergency dial plan to your phone.
Line and Call Appearances
LINE AND CALL APPEARANCES
The 6867i has 2 hard line/call appearance buttons each with a corresponding status light.
Line/Call
Appearances
These line/call appearance buttons and lights can represent physical lines, calls for your
extension, or calls from a group that your extension is part of. By pressing a line/call appearance
button, you connect to the line or a call it represents. The line/call appearance light indicates
the status of that line or call. When the phone is taken off-hook, the phone automatically selects
a line for you.
LINE/CALL APPEARANCE LED BEHAVIOR
LINE/CALL APPEARANCE STATUS
Off
Idle line or no call activity
Light flashes quickly
Ringing
Light is solid
Connected
Light flashes slowly
Hold
When you have more than one call, you can use the 5 and 2 navigation keys to scroll up and
down to view information for the different calls. The display shows which line the call information
is referring to (L1, L2, L3, L4, etc.), picture ID and Caller ID information (name and number) if
available, the call status (connected, ringing, held call, etc...), and the timer specific to that call.
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Mitel 6867i SIP Phone Release 4.1.0 SP3 User Guide
PRESENCE KEY
The Presence
key is used to access the contact information screens, which provide
detailed information about a respective Busy Lamp Field (BLF) or Speed Dial contact.
Presence Key
When you press the
key, you are able to view the contact’s BLF details (if a BLF key is
selected), Picture ID (if applicable), as well as all the phone numbers of the contact saved in
your phone’s memory.
76
Presence Key
USING THE PRESENCE KEY
IP PHONE UI
1.
While on the Home Screen, press the
key.
2.
Press a left softkey that is configured with BLF or Speed Dial functionality.
The contact information screen will be displayed.
Note: To switch to another contact, simply press the desired BLF or Speed Dial
softkey.
3.
Press the
button to place a call using the contact’s default phone number.
If you would like to place a call to a different phone number attached to the contact (if
applicable), highlight the desired phone number using the 5 and 2 navigation keys, and
press the
key.
4.
Press
or the Quit softkey at any time to exit.
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Mitel 6867i SIP Phone Release 4.1.0 SP3 User Guide
CONFIGURING SOFTKEYS
Your 6867i has 6 multi-functional left softkeys and 4 multi-functional bottom softkeys:
•
6 left softkeys: programmable non-state-based softkeys (up to 20 programmable functions)
•
4 bottom softkeys: programmable state-based softkeys (up to 18 programmable functions)
Left
Softkeys
Bottom
Softkeys
Notes:
1. If M680i Expansion Modules are attached to the phone, you can configure up to an
additional 16 softkeys on each M680i Expansion Module.
2. If M685i Expansion Modules are attached to the phone, you can configure up to an
additional 84 softkeys on each M685i Expansion Module.
3. The 6867i IP phone allows up to 3 expansion modules on each phone. For more
information about expansion modules, see “Model M680i and M685i Expansion
Modules” on page 222.
You can use the Mitel Web UI to configure key functions.
The following table lists the functions you can set on the softkeys and provides a description
for each function.
78
KEY FUNCTION
DESCRIPTION
None
Indicates the key has no function assigned.
Line
Indicates the key is configured for line use (programmable on the left softkeys
only).
Speed Dial
Indicates the key is configured for speed dial use.
Do Not Disturb
Indicates the key is configured for Do Not Disturb (DND) functionality.
BLF
Indicates the key is configured for Busy Lamp Field (BLF) functionality
(programmable on the left softkeys only).
BLF/List
Indicates the key is configured for BLF/List functionality (programmable on the
left softkeys only).
Configuring Softkeys
KEY FUNCTION
DESCRIPTION
Auto Call
Distribution (ACD)
(For Sylantro Call Managers)
XML
Indicates the key is configured to accept an XML application for accessing
customized XML services.
Flash
Indicates the key is set to generate a flash event when it is pressed. The IP
phone generates flash events only when a call is connected and there is an
active RTP stream (for example, when the call is not on hold).
Sprecode
Indicates the key is configured to automatically activate specific services offered
by the server. For example, if the sprecode value of *82 is configured, then by
pressing the Sprecode key, *82 automatically activates a service provided by the
call manager.
Park
Indicates the key is configured to park incoming calls when pressed.
Pickup
Indicates the key is configured to pick up parked calls when pressed.
Last Call Return
Indicates the key is configured for Last Call Return functionality when pressed.
Call Fwd
Indicates the key is configured as a Call Forward key. When pressed, the IP
phone UI displays the Call Forward menus.
BLF/Xfer
Indicates the key is configured as a simplified BLF key and a Transfer key. You
can use this key to perform the BLF function as well as use it as a transfer key
to transfer calls (programmable on the left softkeys only).
Speed Dial/Xfer
Indicates the key is configured as a simplified speed dial key and a transfer key.
You can use this key to perform speed dial functions as well as use it as a
transfer key to transfer calls.
Speed Dial/Conf
Indicates the key is configured as a speed dial key and a conference key. You
can use this key to speed dial from within a conference call and add the new call
directly to the conference.
Speed Dial/MWI
Indicates the key is configured as a speed dial key for a voicemail account. You
can use this key to monitor and call a voicemail account. Configuring multiple
Speeddial/MWI keys allows you to monitor and call multiple voicemail accounts.
Directory
Indicates the key is configured to access the Directory.
Filter
Indicates the key is configured for activating/deactivating Executive Call
Filtering. For more information about the Executive and Assistant Services
feature, see BroadSoft BroadWorks Executive and Assistant Services on
page 208.
Callers List
Indicates the key is configured to access the Callers List.
Redial
Indicates the key is configured to access the Redial List.
Conference
Indicates the key is configured to initiate a conference call.
Transfer
Indicates the key is configured to initiate a call transfer.
Icom
Indicates the key is configured to be used for intercom calls.
Phone Lock
Indicates the key is configured as a phone lock key, allowing you to press this
key to lock/unlock the phone.
Indicates the key is configured to allow the Sylantro call managers to distribute
calls from a queue to registered IP phone users (agents) (programmable on the
left softkeys only).
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KEY FUNCTION
DESCRIPTION
Paging
Indicates the key is configured as a Paging key. When pressed, the phone can
send Real Time Transport Protocol (RTP) streams from a pre-configured
multicast address without involving SIP signaling.
Login
Indicates the key is configured as a Visitor Desk Phone (VDP) Login key. For
VDP feature availability and details, please contact your System Administrator.
Discreet Ringing
Indicates the key is configured as a Discreet Ringing key. When the Discreet
Ringing feature is enabled, if a call is incoming, the phone will play the
configured ring tone once only. Pressing the Discreet key will allow you to toggle
on/off the feature.
Empty
Indicates the key has no function assigned but should be displayed as any
empty softkey on the phone’s screen.
Note: Keys can also be set up to quickly to access features such as call return (*69) or
voicemail. Quick access features like call return and voicemail must first be configured
on your PBX in order to work on your phone. See your System Administrator for more
information.
STATE-BASED SOFTKEYS
On the 6867i’s bottom softkeys, you can configure a specific state to display when a softkey is
being used. The following table describes the states available to configure for the softkeys.
STATE
DESCRIPTION
Idle
The phone is not being used.
Connected
The current line is in an active call (or the call is on hold).
Incoming
The phone is ringing.
Outgoing
The user is dialing a number, or the far-end is ringing.
Busy
The current line is busy because the line is in use or the line is set as DND.
The following table identifies the applicable default states for each softkey type on the IP phone.
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SOFTKEY TYPE
DEFAULT STATES
None
All states disabled.
Speed Dial
Idle, Connected, Incoming, Outgoing, Busy
DND
Idle, Connected, Incoming, Outgoing, Busy
XML
Idle, Connected, Incoming, Outgoing, Busy
Flash
All states disabled.
Sprecode
Connected
Park
Connected
Pickup
Idle, Outgoing
Last Call Return
Idle, Connected, Incoming, Outgoing, Busy
Call Forward
Idle, Connected, Incoming, Outgoing, Busy
Configuring Softkeys
SOFTKEY TYPE
DEFAULT STATES
Speed Dial/Xfer
Idle, Connected, Incoming, Outgoing, Busy
Speed Dial/Conf
Idle, Connected, Incoming, Outgoing, Busy
Speed Dial/MWI
Idle, Connected, Incoming, Outgoing, Busy
Directory
Idle, Connected, Incoming, Outgoing, Busy
Filter
Idle, Connected, Incoming, Outgoing, Busy
Callers List
Idle, Connected, Incoming, Outgoing, Busy
Redial
Idle, Connected, Incoming, Outgoing, Busy
Conference
Idle, Connected, Incoming, Outgoing, Busy
Transfer
Idle, Connected, Incoming, Outgoing, Busy
Intercom
Idle, Connected, Incoming, Outgoing, Busy
Phone Lock
All states disabled.
Paging
All states disabled.
Login
Idle, Connected, Incoming, Outgoing, Busy
Discreet Ringing
Idle, Connected, Incoming, Outgoing, Busy
Empty
Idle, Connected, Incoming, Outgoing, Busy
In the Mitel Web UI, the operational states for each softkey display as enabled. To disable a
state, simply uncheck the box for the respective state.
SOFTKEY DISPLAY BEHAVIOR
On the 6867i IP phone, you can configure up to 20 (left) and 18 (bottom) functions on the
softkeys. If you have no softkeys configured on the IP phone, and you assign softkey functions
to higher number keys in the Mitel Web UI, the key functions automatically appear in the first
available position on the LCD display.
For example, if left softkeys 1 through 20 are set to None, and you set the left softkey 12 as
the following:
Type: Speed Dial
Label: Home
Value: 3456
after saving the settings, the “Home” label actually appears in position 1 of the LCD.
A softkey function of None does not display on the Home screen at all.
The following figures illustrate the above scenario (i.e. the configuration of left softkey 12) and
how it is displayed on the phone:
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Mitel Web UI Configuration
Corresponding 6867i Display
Note: Contact your System Administrator for other softkey display behavior options.
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Configuring Softkeys
LINE KEY
Note: Line functionality can only be programmed on the left softkeys.
You can set a softkey to act as a line/call appearance key on the 6867i. This key acts as a line
that behaves the same as a hard line key (L1 and L2). For more information about the behavior
of Line keys, see “Line and Call Appearances” on page 75.
CONFIGURING A LINE KEY USING THE MITEL WEB UI
MITEL WEB UI
1.
Click on Operation > Softkeys and XML.
or
Click on Operation > Expansion Module <N>.
Softkeys
2.
Select from Key 1 through Key 20 on the top keys.
3.
In the Type field, select Line to apply to the key.
4.
In the Label field, enter a label to apply to this key.
5.
In the Line field, select a line to apply to this key.
Valid values are 3 through 24.
Expansion Module Keys
6.
Select from Key 1 through Key 16 (M680i) or Key 84 (M685i).
7.
In the Line field, select a line to apply to this key.
Valid values are 3 through 24.
8.
Click Save Settings.
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Mitel 6867i SIP Phone Release 4.1.0 SP3 User Guide
SPEED DIAL KEY
The normal function of the speed dial option allows you to dial a number quickly by pressing a
key configured for speed dialing. You can program the keys on the 6867i to speed dial outside
numbers, dial directly to another person’s line or extension, or quickly access features such as
Caller ID (*69) and voicemail.
Note: You can use a Speed Dial key while on an active call by placing the active call on
hold first, and then pressing the speed dial key.
You can create Speed Dial keys using any of the following methods:
•
Using the Mitel Web UI at the paths:
•
Operation > Softkeys and XML
•
Operation > Expansion Module Keys
•
Using the IP phone UI at the path Options > Dialing > Speed Dial Edit
•
By pressing and holding a softkey, dialpad key, or expansion module key.
SPEED DIAL PREFIX
The speed dial feature also allows you to specify a preset string of numbers followed by a +
that the phone dials automatically after pressing the speed dial key. You can use this feature
for numbers that contain long prefixes.
For example, if you had the following speed dial configuration in the Mitel Web UI:
Key 1
Type: Speed Dial
Label: Europe Office
Value: 1234567+
Line: 2
Then, after you press key 1 on the phone, the prefix number displays on the phone screen.
The phone proceeds to dial the prefix number automatically and pauses for you to enter the
remaining phone number using the dialpad on the phone.
Use the following procedures to set speed dial on the 6867i IP phone.
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Configuring Softkeys
PRESS-AND-HOLD TO CREATE A SPEED DIAL (APPLICABLE TO
SOFTKEYS, DIALPAD KEYS, EXPANSION MODULE KEYS)
Pressing and holding down a softkey, dialpad key, or expansion module key on the phone
initiates a speed dial feature.
Notes:
1. When creating a Speed Dial key from the IP phone UI, you must select a softkey,
dialpad key, or expansion module key that has no preassigned function (key must
be set to None or Empty).
2. If there are no empty softkeys on the home screen, you can press and hold the More
softkey to configure the next available softkey with speeddial functionality. If a More
softkey is not available, use the Dialing > Speed Dial Edit option in the Options List
to configure a new speeddial key.
IP PHONE UI
1.
Press and hold an non-configured softkey, dialpad key, or expansion module key for three
seconds.
Softkey/Expansion Module Key
Press-and-Hold Speed Dial Edit Menu
Dialpad Key
Press-and-Hold Speed Dial Edit Menu
Note: You can press the Cancel softkey at any time during the speed dial programming
to cancel and not save the speed dial information.
2.
In the Label field (if applicable), enter a label to apply to the key.
Note: If necessary, use the ABC 4 softkey to specify uppercase letters or lowercase
letters when entering the label
3.
Press the 2 key to move to the Number field (if applicable) and enter a number for the
speed dial key using the dialpad keys.
4.
Press the 2 key to move to the Line field and select a line to apply to the key.
This is the line that the phone opens to dial the number after you press the respective
Speed Dial key. By default, the phone uses Line 1 for the Speed Dial key. If you want to
use a different line, press the 3 or 4 keys to select another line.
5.
Press the Save softkey to save the speed dial information to the key you selected.
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CREATING A SPEED DIAL KEY USING THE SPEED DIAL EDIT OPTION
(APPLICABLE TO SOFTKEYS, DIALPAD KEYS, EXPANSION MODULE
KEYS)
IP PHONE UI
1.
Press
on the phone to enter the Options List.
2.
Navigate to the Dialing > Speed Dial Edit option and press the
button or Select softkey.
Note: You can press the Cancel softkey at anytime during the speed dial
programming to cancel and not save the speed dial information.
3.
Navigate to the desired type of keys you want to edit (e.g. Left Softkeys) and press the
button or Select softkey.
4.
Navigate to the desired key (by pressing the 2 key) and in the Label field (if applicable),
enter a label to apply to the key.
Note: If necessary, use the ABC 4 softkey to specify uppercase letters or lowercase
letters when entering the label.
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5.
Press the 2 key to move to the Number field (if applicable) and enter a number for the key
using the dialpad keys.
6.
Press the 2 key to move to the Line field and select a line to apply to the key. This is the
line that the phone opens to dial the number after you press the respective Speed Dial
key. By default, the phone uses Line 1 for the Speed Dial key. If you want to use a different
line, press the 3 or 4 keys to select another line.
Configuring Softkeys
7.
Press the Save softkey to save the speed dial information to the key you selected.
CREATING A SPEED DIAL SOFTKEY USING THE MITEL WEB UI
MITEL WEB UI
1.
Click on Operation > Softkeys and XML.
or
Click on Operation > Expansion Module <N>.
Softkeys
2.
Select from Key 1 through Key 20 on the Top keys.
or
Select from Key 1 through Key 18 on the Bottom keys.
3.
In the Type field, select Speed Dial to apply to the key.
4.
In the Label field, enter a label to apply to this key.
5.
In the Value field, enter the phone number, extension, or speed dial prefix to apply to this
key. If you enter a speed dial prefix, you must enter the + character at the end of the prefix
number (for example, 123456+).
6.
In the Line field, select a line to apply to this key. Valid values are 1 through 24.
7.
In the state fields, check (enable) or uncheck (disable) the states you want to apply to this
softkey.
Expansion Module Keys
8.
Select from Key 1 through Key 16 (M680i) or Key 84 (M685i).
9.
In the Type field, select Speed Dial to apply to the key.
10. In the Value field, enter the phone number, extension, or speed dial prefix to apply to this
key. If you enter a speed dial prefix, you must enter the + character at the end of the prefix
number (for example, 123456+).
11. In the Line field, select a line to apply to this key. Valid values are 1 through 24.
12. Click Save Settings.
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Mitel 6867i SIP Phone Release 4.1.0 SP3 User Guide
CREATING DIALPAD SPEED DIAL KEYS USING THE MITEL WEB UI
MITEL WEB UI
88
1.
Click on Operation > Keypad Speed Dial.
2.
Select a key from 1 through 9.
3.
In the input box, enter the phone number, extension, or speed dial prefix to apply to this
digit key. If you enter a speed dial prefix, you must enter the + character at the end of the
prefix number (for example, 123456+).
4.
In the Line field, select a line for which to apply the speed dial to. Valid values are 1 through
24.
5.
Click Save Settings.
Configuring Softkeys
DO NOT DISTURB (DND) KEY
The IP phones have a feature you can enable called Do Not Disturb (DND). Configuring a DND
softkey allows you to quickly turn the DND feature on or off.
If DND is enabled, callers calling into the phone hear a busy signal or a message, depending
on how your System Administrator set up the configuration server. When DND is enabled, the
icon is displayed on screen.
If the phone shares a line with other phones, only the phone that has DND configured is affected.
For more information about DND and DND modes, see “DND Configuration” on page 176.
CONFIGURING A DND KEY USING THE MITEL WEB UI
MITEL WEB UI
1.
Click on Operation > Softkeys and XML.
or
Click on Operation > Expansion Module <N>.
Softkeys
2.
Select from Key 1 through Key 20 on the Top keys.
or
Select from Key 1 through Key 18 on the Bottom keys.
3.
In the Type field, select Do Not Disturb to apply to the key.
4.
In the state fields, check (enable) or uncheck (disable) the states you want to apply to this
softkey.
Expansion Module Keys
5.
Select from Key 1 through Key 16 (M680i) or Key 84 (M685i).
6.
In the Type field, select Do Not Disturb to apply to the key.
7.
Click Save Settings.
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BUSY LAMP FIELD (BLF) KEY
Notes:
1. BLF functionality can only be programmed on the left softkeys but BLF indicators
can be viewed through the Directory, Callers, and Redial Lists.
2. BLF feature availability is dependent on your call manager. Contact your System
Administrator for more information.
The BLF feature on the IP phones allows a specific extension to be monitored for state changes.
BLF monitors the status (busy or idle) of extensions on the IP phone.
For example, a Supervisor configures BLFs on his phone for monitoring the status of a
co-worker’s phone use (busy or idle). If the co-worker’s phone is in an idle state, the BLF softkey
on the Supervisor’s phone is green. If the co-worker is on a call or when the co-worker picks
up his phone to make a call, the BLF softkey on the Supervisor’s phone turns red, indicating
that the worker’s phone is in use and busy. Additionally, the corresponding softkey LED
illuminates to match the monitored user’s state, either off (idle), or solid (busy).
Note: You can also use a BLF-configured key to automatically dial the BLF-monitored
extension. Contact your System Administrator for more information.
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Configuring Softkeys
CONFIGURING A BLF KEY USING THE MITEL WEB UI
MITEL WEB UI
1.
Click on Operation > Softkeys and XML.
or
Click on Operation > Expansion Module <N>.
Softkeys
2.
Select from Key 1 through Key 20 on the Top keys.
3.
In the Type field, select BLF to apply to the key.
4.
In the Label field, enter a label to apply to this key.
5.
In the Value field, enter the phone number or extension you want to monitor.
6.
In the Line field, select a line for which to apply this key. Valid values are:
•
global
•
1 through 24
Expansion Module Keys
7.
Select from Key 1 through Key 16 (M680i) or Key 84 (M685i).
8.
In the Value field, enter the phone number or extension you want to monitor.
9.
In the Line field, select a line for which to apply this key. Valid values are:
•
global
•
1 through 24
10. Click Save Settings.
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BLF/LIST KEY
Notes:
1. BLF/List functionality can only be programmed on the left softkeys but BLF/List
indicators can be viewed through the Directory, Callers, and Redial Lists.
2. For use with the BroadSoft BroadWorks Release 13 or higher platform only. Your
System Administrator must have BLF/List enabled on the BroadWorks call manager.
Contact your System Administrator for more information.
The BLF/List feature on the IP phones is specifically designed to support the BroadSoft
BroadWorks Release 13 Busy Lamp Field feature.
This feature allows the IP phone to subscribe to a list of monitored users defined through the
BroadWorks web portal.
In addition to monitoring the idle and busy state, the BLF/List feature also supports the ringing
state. When the monitored user is idle, the corresponding softkey is green. When the monitored
user’s phone is ringing, the corresponding softkey turns yellow. Finally, when the monitored
user on an active call or is attempting to make a call, the corresponding softkey turns red.
Additionally, the corresponding softkey LED illuminates to match the monitored user’s state,
either off (idle), flashing (ringing), or solid (busy).
Notes:
1. You can use a BLF/List-configured key to automatically dial out to the configured
extension.
2. The BroadWorks BLF feature is not the same as the BroadWorks Shared Call
Appearance (SCA) feature and does not permit call control over the monitored
extension.
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Configuring Softkeys
CONFIGURING A BLF/LIST KEY USING THE MITEL WEB UI
If you set a key to use BLF/List, you must also enter a BLF List URI at Operation > Softkeys
and XML > Services. The BLF List URI is the name of the BLF list defined on the BroadSoft
BroadWorks Busy Lamp field page for your particular user. For example,
sip:9@192.168.104.13. The value of the BLF List URI parameter must match the list name
configured. Otherwise, no values display on the 6867i screen and the feature is disabled.
MITEL WEB UI
1.
Click on Operation > Softkeys and XML.
or
Click on Operation > Expansion Module <N>.
Softkeys
2.
Select from Key 1 through Key 20 on the Top keys.
3.
In the Type field, select BLF/List (BroadSoft BroadWorks).
4.
In the "Label" field, enter the name of the person who’s extension you are monitoring.
Note: If BLF/List type is selected, the label value is optional. If a label is defined it
is displayed on the phone’s screen up until the BLF/List key has been updated by
the call manager. If a label is not defined, the label will be displayed as a series of
question marks (i.e. ???) until it is updated with the appropriate data from the call
manager.
5.
In the "Value" field, enter a value to associate with the softkey or programmable key.
For example, for BLF, the value is the extension you want to monitor.
For BLF/List, enter the BLF/List target’s resource URI, using the following syntax:
sip:username@domain.com;ext=extension number
whereby the “username@domain.com” is identical to the resource URI of the BLF/List key
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configured on the call manager and the “extension number” (an optional value) corresponds
to the target’s extension number.
Note: If a resource URI is not defined in the Value field, the key will be automatically
populated using the first resource entry from the BLF/List NOTIFY data that has not
already been populated (either manually or automatically).
6.
In the Line field, select a line number that is actively registered to the appropriate SIP proxy
you are using. Valid values are:
•
•
global
1 through 24
Note: The Label and Value field are not required. The BroadWorks BLF/List name is
configured in the BLF List URI field instead.
7.
In the state fields, check (enable) or uncheck (disable) the states you want to apply to this
softkey.
8.
In the BLF List URI field, enter the name of the BLF list defined on the BroadSoft BroadWorks Busy Lamp field page for your particular user. For example, sip:9@192.168.104.13.
Note: Contact your System Administrator for the BLF List URI.
Expansion Module Keys
9.
Select from Key 1 through Key 16 (M680i) or Key 84 (M685i).
10. In the "Label" field, enter the name of the person who’s extension you are monitoring.
Note: If BLF/List type is selected, the label value is optional. If a label is defined it
is displayed on the phone’s screen up until the BLF/List key has been updated by
the call manager. If a label is not defined, the label will be displayed as a series of
question marks (i.e. ???) until it is updated with the appropriate data from the call
manager.
11. In the "Value" field, enter a value to associate with the softkey or programmable key.
For example, for BLF, the value is the extension you want to monitor.
For BLF/List, enter the BLF/List target’s resource URI, using the following syntax:
sip:username@domain.com;ext=extension number
whereby the “username@domain.com” is identical to the resource URI of the BLF/List key
configured on the call manager and the “extension number” (an optional value) corresponds
to the target’s extension number.
Note: If a resource URI is not defined in the Value field, the key will be automatically
populated using the first resource entry from the BLF/List NOTIFY data that has not
already been populated (either manually or automatically).
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Configuring Softkeys
12. In the Line field, select a line for which to apply this key. Valid values are:
•
•
global
1 through 24
Note: The Value field is not required. The BroadWorks BLF/List name is configured in
the BLF List URI field instead.
13. In the BLF List URI field, enter the name of the BLF list defined on the BroadSoft BroadWorks Busy Lamp field page for your particular user. For example, sip:9@192.168.104.13.
Note: Contact your System Administrator for the BLF List URI.
14. Click Save Settings.
AUTOMATIC CALL DISTRIBUTION (ACD) KEY (FOR SYLANTRO CALL
MANAGERS)
Note: ACD functionality can only be programmed on the left softkeys.
The 6867i and any attached expansion modules support Automatic Call Distribution (ACD) for
Sylantro call managers. The ACD feature allows the Sylantro call manager to distribute calls
from a queue to registered IP phone users (agents).
To use the ACD feature on an IP phone, you must first configure an ACD softkey or expansion
module key. When you want to subscribe to a queue (in order to receive incoming calls), you
press the ACD softkey and the IP phone UI prompts you to log in.
Available/Unavailable is displayed indicating the current status of the IP phone (specifies if
the IP phone user is available/unavailable to receive a call from the queue).
Additionally, the ACD softkey indicates your current ACD status turning from red (logged out)
to yellow (logged in but unavailable) to green (logged in and available), and the corresponding
LED also changes as per the table below:
STATUS: LOGGED IN AND
AVAILABLE
STATUS: LOGGED IN AND
UNAVAILABLE
LOGGED OUT
Solid Red LED
Blinking Red LED
No LED
When you are on an active call, or you miss a call, the server automatically changes the phone’s
status to unavailable. The server updates its database with this new information and no longer
distributes calls to the phone. The phone remains in this unavailable state until:
•
You make yourself available again by pressing the Avail softkey
•
An ACD timer expires (set by your System Administrator)
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You can also choose to manually change the phone status to unavailable by pressing the
Unavail softkey on the phone.
Note: It is recommended you configure no more than a single ACD softkey or expansion
module key per IP phone.
CONFIGURING AN AUTOMATIC CALL DISTRIBUTION (ACD) KEY USING
THE MITEL WEB UI
MITEL WEB UI
1.
Click on Operation > Softkeys and XML.
or
Click on Operation > Expansion Module <N>.
Softkeys
2.
Select from Key 1 through Key 20 on the Top keys.
3.
In the Type field, select Auto call distribution.
4.
In the Label field, enter a label to apply to this ACD key.
5.
In the Line field, select a line to apply Automatic call distribution. Valid values are 1 through
24.
Expansion Module Keys
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6.
Select from Key 1 through Key 16 (M680i) or Key 84 (M685i).
7.
In the Line field, select a line to apply Automatic call distribution. Valid values are 1 through
24.
8.
Click Save Settings.
Configuring Softkeys
UTILIZING THE ACD FEATURE USING THE IP PHONE UI
IP PHONE UI
1.
Check with your Administrator to verify the queue linked to your ACD softkey.
2.
Press the ACD softkey on your IP phone.
3.
Press the Login softkey.
Your phone logs into the queue on the server.
4.
To allow your phone to be available in the queue, press the Avail softkey.
The following screen displays.
If your IP phone status is set to Available then the server begins to distribute phone calls
from this queue to your IP phone. You must manually change the state to Available in order
to start receiving calls.
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5.
To temporarily stop receiving calls, press the press the Unavail softkey.
If you are on a call (or miss a call that has been distributed to your phone), your phone
status automatically changes to Unavailable. Your phone remains in the Unavailable state
until one of the following occurs:
6.
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•
You use the IP phone UI to manually switch the IP phone state back to Available
or
•
The availability timer for your IP phone expires. This only occurs if your Administrator
has configured an auto-availability timer on your IP phone. Contact your System Administrator for more information.
To logout of the queue, press the Log Out softkey. The server no longer distributes phone
calls to your IP phone.
Configuring Softkeys
XML KEY
The 6867i IP phone has a feature you can enable called XML (Extensible Markup Language).
XML is a markup language much like HTML. Your System Administrator can create customized
XML menu services and load them to your IP phone. These services include things like weather
and traffic reports, contact information, company info, stock quotes, or custom call scripts.
Note: The XML services must be set up by your System Administrator before you can
use the key.
On the 6867i IP phone, you can access the XML applications from the IP phone UI via an XML
softkey.
Using the Mitel Web UI, you can configure a key to access XML applications. Under Operations
> Softkeys and XML, or Operations > Expansion Module, you can assign a key the type XML.
CONFIGURING AN XML KEY USING THE MITEL WEB UI
MITEL WEB UI
1.
Click on Operation > Softkeys and XML.
or
Click on Operation > Expansion Module <N>.
Softkeys
2.
Select from Key 1 through Key 20 on the Top keys.
or
Select from Key 1 through Key 18 on the Bottom keys.
3.
In the Type field, select XML.
4.
In the Label field, enter a label to apply to this key.
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5.
In the Value field, enter a URI(s) to apply to this key.
Note: Contact your System Administrator for the appropriate value(s) to enter in the
Value field.
6.
In the state fields, check (enable) or uncheck (disable) the states you want to apply to this
softkey.
Expansion Module Keys
7.
Select from Key 1 through Key 16 (M680i) or Key 84 (M685i).
8.
In the Type field, select XML.
9.
In the Value field, enter a URI(s) to apply to this key.
Note: Contact your System Administrator for the appropriate value(s) to enter in the
Value field.
10. Click Save Settings.
ACCESSING THE XML SERVICE USING THE IP PHONE UI
After an XML application(s) has been saved to your IP phone and a key has been configured
to access the XML applications, the customized service is ready for you to use.
IP PHONE UI
100
1.
Press the XML softkey on the 6867i phone. An XML screen displays.
2.
Use the 5 and 2 to scroll through the customized features.
3.
For menu and directory services, select a service to display the information for that customized service. Message services display to the screen after pressing the respective key.
For user input services, follow the on-screen prompts.
4.
To exit from the XML screen, press the XML softkey again or press the
button.
Configuring Softkeys
FLASH KEY
You can set a key to generate a flash event when it is pressed on the 6867i. You do this by
setting the key to Flash. The IP phone generates flash events only when a call is connected
and there is an active RTP stream (for example, when the call is not on hold).
CONFIGURING A FLASH KEY USING THE MITEL WEB UI
MITEL WEB UI
1.
Click on Operation > Softkeys and XML.
or
Click on Operation > Expansion Module <N>.
Softkeys
2.
Select from Key 1 through Key 20 on the Top keys.
or
Select from Key 1 through Key 18 on the Bottom keys.
3.
In the Type field, select Flash.
4.
In the Label field, enter a label to display on the phone for the key.
Expansion Module Keys
5.
Select from Key 1 through Key 16 (M680i) or Key 84 (M685i).
6.
In the Type field, select Flash.
7.
Click Save Settings.
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Mitel 6867i SIP Phone Release 4.1.0 SP3 User Guide
SPRECODE KEY
You can set a key to automatically activate specific services offered by the server by setting a
key to Sprecode. For example, if the sprecode value of *82 is configured, then by pressing the
key, *82 automatically activates a service provided by the server. The value you enter for this
field is dependent on the services provided by the server. Contact your System Administrator
for information about available services.
CONFIGURING A SPRECODE KEY USING THE MITEL WEB UI
MITEL WEB UI
1.
Click on Operation > Softkeys and XML.
or
Click on Operation > Expansion Module <N>.
Softkeys
2.
Select from Key 1 through Key 20 on the Top keys.
or
Select from Key 1 through Key 18 on the Bottom keys.
3.
In the Type field, select Sprecode.
4.
In the Label field, enter a label to display on the IP phone for this key.
5.
In the Value field, enter the appropriate value for accessing specific services from the
server.
Note: For values to enter in this field, contact your System Administrator.
6.
In the state fields, check (enable) or uncheck (disable) the Connected state for this softkey.
Expansion Module Keys
102
7.
Select from Key 1 through Key 16 (M680i) or Key 84 (M685i).
8.
In the Type field, select Sprecode.
Configuring Softkeys
9.
In the Value field, enter the appropriate value for accessing specific services from the
server.
Note: For values to enter in this field, contact your System Administrator.
10. Click Save Settings.
PARK/PICKUP KEYS
The 6867i phone has a park and pickup call feature that allows you to park a call and pickup
a call when required. The IP phones support the Park/Pickup feature on the Asterisk,
BroadWorks, Sylantro, and ININ call managers.
The park/pickup feature performs as follows:
•
When a call comes in and you pickup the handset, you can press the applicable Park key
to park the call
•
After the call is parked, you can press the Pickup key, followed by the applicable value to
pickup the call
Administrators can configure the Park and Pickup keys for any line using the configuration
files or the Mitel Web UI.
Users can make changes to customize the label of the Park and Pickup keys using the Web UI.
CONFIGURING PARK/PICKUP KEYS USING THE MITEL WEB UI
MITEL WEB UI
1.
Click on Operation > Softkeys and XML.
or
Click on Operation > Expansion Module <N>.
Softkeys
2.
Select from Key 1 through Key 20 on the Top keys.
or
Select from Key 1 through Key 18 on the Bottom keys.
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Mitel 6867i SIP Phone Release 4.1.0 SP3 User Guide
3.
In the Type field, select Park.
4.
In the Label field, enter a label for the Park softkey.
Note: The Value and Line fields are configured by the Administrator.
5.
In the state fields, check (enable) or uncheck (disable) the Connected state for this softkey.
6.
Select from Key 1 through Key 20.
7.
In the Type field, select Pickup
8.
In the Label field, enter a label for the Pickup softkey.
Note: The Value and Line fields are configured by the Administrator.
9.
In the state fields, check (enable) or uncheck (disable) the states you want to apply to this
softkey.
10. Click Save Settings.
11. Click on Reset, then click Restart to restart the IP phone and apply the changes.
Expansion Module Keys
12. Select from Key 1 through Key 16 (M680i) or Key 84 (M685i).
13. In the Type field, select Park.
14. In the Value field, enter the appropriate value for accessing specific services from the
server.
Note: The Value and Line fields are configured by the Administrator.
15. Select from Key 1 through Key 16 (M680i) or Key 84 (M685i).
16. In the Type field, select Pickup.
17. In the Value field, enter the appropriate value for accessing specific services from the
server.
Note: The Value and Line fields are configured by the Administrator.
18. Click Save Settings.
19. Click on Reset, then click Restart to restart the IP phone and apply the changes.
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Configuring Softkeys
UTILIZING THE PARK CALL/PICKUP PARKED CALL FEATURE USING THE
IP PHONE UI
Use the following procedure on the IP phone to park a call and pick up a parked call.
IP PHONE UI
Parking a Call
1.
While on a live call, press the Park key.
2.
Perform the following for your specific server:
ASTERISK
Server announces the extension number where the call has been parked. Once the call is parked, press
the
key to complete parking.
BROADWORKS
After you hear the greeting from the CallPark server, enter the extension where you want to park the
call.
SYLANTRO
Enter the extension number where you want to park the call, followed by # key.
ININ
Enter the extension number where you want to park the call, followed by # key.
If the call is parked successfully, the response is either a greeting voice confirming that the
call was parked, or a hang up occurs. The parked call party hears music on hold.
3.
If the call fails, you can pick up the call (using the next procedure) and press the Park key
again to retry Step 2.
Picking Up a Parked Call
1.
Pick up the handset on the phone.
2.
Enter the extension number where the call was parked.
3.
Press the Pickup key.
If the call pick up is successful, you are connected with the parked call.
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LAST CALL RETURN KEY
Using the Mitel Web UI, you can configure the Last Call Return function on a key. If you configure
Last Call Return on a key, and a call comes into your phone, after you are finished with the call
and hang up, you can press the key configured for Last Call Return and the phone dials the
last call you received. When you configure an Last Call Return key, the label LCR displays
next to that key on the IP phone. When the Sylantro call manager detects an Last Call Return
request, it translates this request and routes the call to the last caller.
CONFIGURING A LAST CALL RETURN KEY USING THE MITEL WEB UI
MITEL WEB UI
1.
Click on Operation > Softkeys and XML.
or
Click on Operation > Expansion Module <N>.
Softkeys
2.
Select from Key 1 through Key 20 on the Top keys.
or
Select from Key 1 through Key 18 on the Bottom keys.
3.
In the Type field, select Last Call Return.
4.
In the Line field, select the line you want to apply to this key.
Valid values are 1 through 24.
5.
In the state fields, check (enable) or uncheck (disable) the states you want to apply to this
softkey.
Expansion Module Keys
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6.
Select from Key 1 through Key 16 (M680i) or Key 84 (M685i).
7.
In the Type field, select Last Call Return.
8.
In the Line field, select the line you want to apply to this key.
Valid values are 1 through 24.
9.
Click Save Settings.
Configuring Softkeys
CALL FORWARD KEY
Using the Mitel Web UI, you can configure the Call Forward function on a softkey or expansion
module key. Use call forwarding when you want a specific account on your phone to be
forwarded to another number when your phone is in the busy state or the no answer state, or
both. Pressing the Call Fwd softkey on the phone accesses the Call Forward menus. The menu
that displays is dependent on the Call Forward mode (Account (default), Phone, or Custom)
configured for the phone.
For more information about call forwarding and call forwarding modes, see “Call Forward
Configuration” on page 181.
CONFIGURING A CALL FORWARD KEY USING THE MITEL WEB UI
MITEL WEB UI
1.
Click on Operation > Softkeys and XML.
or
Click on Operation > Expansion Module <N>.
Softkeys
2.
Select from Key 1 through Key 20 on the Top keys.
or
Select from Key 1 through Key 18 on the Bottom keys.
3.
In the Type field, select Call Fwd.
4.
In the state fields, check (enable) or uncheck (disable) the states you want to apply to this
softkey.
Expansion Module Keys
5.
Select from Key 1 through Key 16 (M680i) or Key 84 (M685i).
6.
In the Type field, select Call Fwd.
7.
Click Save Settings.
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BLF/XFER
Note: BLF/Xfer functionality can only be programmed on the left softkeys.
The BLF key allows one or more extensions to be monitored, and once there is any state
change with those extensions, the key shows the status of the monitored lines. The Transfer
key allows a call to be transferred to other recipients blindly or consultatively. The BLF/Xfer
key combines the BLF and Transfer keys' functionality together allowing the user to transfer
calls or use BLF with one key.
Note: It is recommended that you enable the Switch UI Focus to Ringing Line
parameter when using the BLF/Xfer feature. For more information about this parameter,
see “Switch UI Focus to Ringing Line” on page 194.
BLF/XFER KEY REQUIREMENTS AND FUNCTIONALITY
•
BLF/Xfer and BLF: A BLF/Xfer key can be configured for subscribing to an extension and
monitor the status of the extension, similar to the BLF key functionality. Changes of the
state of the monitored extension are indicated by the key’s graphical button image as well
as the key’s LED.
•
BLF/Xfer and Blind Transfer Calls: When the focused line is in the connected state, pressing
the BLF/Xfer key transfers the call to the extension unconditionally, disregarding the status
of the monitored extension.
If transferring a call to an extension fails, a message Transfer Failed displays on the phone,
and you can reconnect the call (get the call back) by pressing the line key again.
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•
BLF/Xfer and Call Forward: When the focused line is in the ringing state, pressing the
BLF/Xfer key forwards the call to the extension unconditionally, disregarding the status of
the monitored extension.
•
BLF/Xfer and Speed Dial: When the focused line and the monitored extension are idle,
pressing the BLF/Xfer key causes the phone to go offhook and dial the number of the
extension.
Configuring Softkeys
CONFIGURING A BLF/XFER KEY USING THE MITEL WEB UI
MITEL WEB UI
1.
Click on Operation > Softkeys and XML.
or
Click on Operation > Expansion Module <N>.
Softkeys
2.
Select from Key 1 through Key 20 on the Top keys.
3.
In the Type field, select BLF/Xfer.
4.
In the Value field, enter the monitored extension or the extension to transfer calls to (for
example, 3500).
5.
In the Line field, select the line for which you want to use the key functionality.
Valid values are:
•
global
•
1 through 24
Expansion Module Keys
6.
Select from Key 1 through Key 16 (M680i) or Key 84 (M685i).
7.
In the Type field, select BLF/Xfer.
8.
In the Value field, enter the monitored extension or the extension to transfer calls to (for
example, 3500).
9.
In the Line field, select the line for which you want to use the key functionality.
Valid values are:
•
global
•
1 through 24
10. Click Save Settings.
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Mitel 6867i SIP Phone Release 4.1.0 SP3 User Guide
SPEED DIAL/XFER
The Speed Dial key allows a number to be dialed quickly by pressing one key configured for
speed dialing. The Transfer key allows a call to be transferred to other recipients blindly or
consultatively. The Speed Dial/Xfer key combines the Speed Dial and Transfer keys’
functionality together allowing the user to transfer calls or speed dial with one key.
Note: It is recommended that you enable the Switch UI Focus to Ringing Line
parameter when using the Speed Dial/Xfer feature. For more information about this
parameter, see “Switch UI Focus to Ringing Line” on page 194.
SPEED DIAL/XFER KEY REQUIREMENTS AND FUNCTIONALITY
The Speed Dial/Xfer key has the following capabilities:
•
Speed Dial/Xfer and Speed Dial: When the phone is in the idle state, pressing the Speed
Dial/Xfer key causes the phone to go offhook and dial the predefined extension.
•
Speed Dial/Xfer and Blind Transfer: When the phone is connected to a call, pressing the
Speed Dial/Xfer key blind transfers the call to the predefined target.
If transferring a call fails, a message Transfer Failed displays, and you can reconnect the call
(get the call back) by pressing the line key again.
•
Speed Dial/Xfer and Call Forward: When the phone is in the ringing state, pressing the
Speed Dial/Xfer key forwards the call to the predefined extension.
CONFIGURING A SPEED DIAL/XFER KEY USING THE MITEL WEB UI
MITEL WEB UI
1.
Click on Operation > Softkeys and XML.
or
Click on Operation > Expansion Module <N>.
Softkeys
110
2.
Select from Key 1 through Key 20 on the Top keys.
or
Select from Key 1 through Key 18 on the Bottom keys.
3.
In the Type field, select Speed Dial/Xfer.
Configuring Softkeys
4.
In the Label field, enter a label for the Speed Dial/Xfer key.
5.
In the Value field, enter the speed dial extension or the extension to transfer calls to (for
example, 3600).
6.
In the Line field, select the line for which you want to use the key functionality.
Valid values are:
7.
•
global
•
1 through 24
In the state fields, check (enable) or uncheck (disable) the states you want to apply to this
softkey.
Expansion Module Keys
8.
Select from Key 1 through Key 16 (M680i) or Key 84 (M685i).
9.
In the Type field, select Speed Dial/Xfer.
10. In the Value field, enter the speed dial extension or the extension to transfer calls to (for
example, 3600).
11. In the Line field, select the line for which you want to use the key functionality.
Valid values are:
•
global
•
1 through 24
12. Click Save Settings.
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Mitel 6867i SIP Phone Release 4.1.0 SP3 User Guide
SPEED DIAL/CONF
The 6867i allows you to configure a softkey or expansion module key to be used as a speed
dial conference key (Speed Dial/Conf key) while remaining in the current call. This key allows
a user on a call to conference another party at a pre-defined number while remaining in the call.
For example, while on an active call, a user can use the Speed Dial/Conf key to dial a recording
service and have the resulting conference recorded.
Note: If currently in a conference, the Speed Dial/Conf key is disabled on the active call.
If you configure a softkey or expansion module key as a Speed Dial/Conf key and you press
this key while on an active call, the focused line changes to the dialing line. A Cancel softkey
displays on the phone allowing you to abort the conference speed dial if required.
Note: This feature is not compatible with centralized conferencing.
CONFIGURING A SPEED DIAL/CONF KEY USING THE MITEL WEB UI
MITEL WEB UI
1.
Click on Operation > Softkeys and XML.
or
Click on Operation > Expansion Module <N>.
Softkeys
112
2.
Select from Key 1 through Key 20 on the Top keys.
or
Select from Key 1 through Key 18 on the Bottom keys.
3.
In the Type field, select Speed Dial/Conf.
4.
In the Label field, enter a label for the Speed Dial/Conf key.
5.
In the Value field, enter the speed dial extension or the extension to add to the conference
(for example, 3600).
Configuring Softkeys
6.
7.
In the Line field, select the line for which you want to use the key functionality.
Valid values are:
•
global
•
1 through 24
In the state fields, check (enable) or uncheck (disable) the states you want to apply to this
softkey.
Expansion Module Keys
8.
Select from Key 1 through Key 16 (M680i) or Key 84 (M685i).
9.
In the Type field, select Speed Dial/Conf.
10. In the Value field, enter the speed dial extension or the extension to add to the conference
(for example, 3600).
11. In the Line field, select the line for which you want to use the key functionality.
Valid values are:
•
global
•
1 through 24
12. Click Save Settings.
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SPEED DIAL/MWI
Note: Speed Dial/MWI functionality can only be programmed on the left softkeys.
The 6867i supports multiple voicemail registration by using the Speed Dial/MWI key. This
feature can be useful in scenarios where you need to monitor the voicemail accounts of your
team members or you need access to your manager’s voicemail messages.
By configuring a programmable key, top softkey, or expansion module softkey as “Speed
Dial/MWI” and defining call and voicemail URIs, users can monitor and listen to pending
messages on multiple voicemail accounts. When new messages are pending on a monitored
voicemail account the corresponding Speed Dial/MWI key’s LED will blink and the UI will display
a voicemail icon and the number of pending messages beside the defined label.
When you press the configured key, the phone will send an INVITE to the configured call URI
whereby you will be able to listen to the new messages. The Speed Dial/MWI key can be
configured through the Mitel Web UI.
CONFIGURING A SPEED DIAL/MWI KEY USING THE MITEL WEB UI
MITEL WEB UI
1.
114
Click on Operation > Softkeys and XML.
or
Click on Operation > Expansion Module <N>.
Configuring Softkeys
Softkeys
2.
Select from Key 1 through Key 20 on the Top keys.
3.
In the Type field, select Speed Dial/MWI.
4.
In the Label field, enter a label to apply to this key. When messages are pending, the phone
UI will display a voicemail icon, the number of pending messages, and the defined label.
5.
In the Value field, enter call URI and voicemail URI separated by a semi-colon, as per the
following syntax: [call URI];[voicemail URI]. For example,
+33123456,,,3456#0000#@domain;sip:voicemail_peter@domain.
Notes:
1. As the example above illustrates, pauses and DTMF are supported for the call
URI.
2. Ensure that no spaces are added between the call URI and the voicemail URI
when defining the key value.
3. If only one URI is provided, the value will be used for the voicemail URI and the
call URI will be left as undefined.
6.
7.
In the Line field, select the line for which you want to use the key functionality.
Valid values are:
•
global
•
1 through 24
In the state fields, check (enable) or uncheck (disable) the states you want to apply to this
softkey.
Expansion Module Keys
8.
Select from Key 1 through Key 16 (M680i) or Key 84 (M685i).
9.
In the Type field, select Speed Dial/MWI.
10. In the Label field, enter a label to apply to this key. When messages are pending, the phone
UI will display a voicemail icon, the number of pending messages, and the defined label.
11. In the Value field, enter call URI and voicemail URI separated by a semi-colon, as per the
following syntax: [call URI];[voicemail URI]. For example,
+33123456,,,3456#0000#@domain;sip:voicemail_peter@domain.
Notes:
1. As the example above illustrates, pauses and DTMF are supported for the call
URI.
2. Ensure that no spaces are added between the call URI and the voicemail URI
when defining the key value.
3. If only one URI is provided, the value will be used for the voicemail URI and the
call URI will be left as undefined.
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Mitel 6867i SIP Phone Release 4.1.0 SP3 User Guide
12. In the Line field, select the line for which you want to use the key functionality.
Valid values are:
•
global
•
1 through 24
13. Click Save Settings.
DIRECTORY KEY
By default, the 6867i has a dedicated Directory key. However, using the Mitel Web UI, you can
assign the Directory key to any key on the left or bottom softkeys on the phone.
Directory Key
The Directory feature allows you to view Directory entries from multiple sources and store
frequently used names and numbers on the phone. You can also dial directly from a Directory
entry.
In addition to creating a Directory key, you can also download a Directory to your PC, if required,
using the Mitel Web UI.
Note: For more information about the Directory, see “Directory” on page 154.
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Configuring Softkeys
CONFIGURING A DIRECTORY KEY USING THE MITEL WEB UI
MITEL WEB UI
1.
Click on Operation > Softkeys and XML.
or
Click on Operation > Expansion Module <N>.
Softkeys
2.
Select from Key 1 through Key 20 on the Top keys.
or
Select from Key 1 through Key 18 on the Bottom keys.
3.
In the Type field, select Directory.
4.
In the Label field, enter a label to apply to this key.
5.
In the state fields, check (enable) or uncheck (disable) the states you want to apply to this
softkey.
Expansion Module Keys
6.
Select from Key 1 through Key 16 (M680i) or Key 84 (M685i).
7.
In the Type field, select Directory.
8.
Click Save Settings.
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CALLERS LIST KEY
By default, the 6867i has a dedicated Callers List key. However, using the Mitel Web UI, you
can assign the Callers List key to any key on the left or bottom keys on the phone.
Callers List Key
The Callers List is a stored log of your incoming calls. You can use the Callers List key to
access a list of callers that called your phone.
Note: For more information about the Callers List, see “Callers List” on page 169.
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Configuring Softkeys
CONFIGURING A CALLERS LIST KEY USING THE MITEL WEB UI
MITEL WEB UI
1.
Click on Operation > Softkeys and XML.
or
Click on Operation > Expansion Module <N>.
Softkeys
2.
Select from Key 1 through Key 20 on the Top keys.
or
Select from Key 1 through Key 18 on the Bottom keys.
3.
In the Type field, select Callers List.
4.
In the Label field, enter a label to apply to this key.
5.
In the state fields, check (enable) or uncheck (disable) the states you want to apply to this
softkey.
Expansion Module Keys
6.
Select from Key 1 through Key 16 (M680i) or Key 84 (M685i).
7.
In the Type field, select Callers List.
8.
Click Save Settings.
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Mitel 6867i SIP Phone Release 4.1.0 SP3 User Guide
REDIAL KEY
By default, the 6867i has a dedicated Redial key. However, using the Mitel Web UI, you can
assign the Redial key to any key on the left or bottom keys on the phone.
Redial Key
The Redial List is a stored log of your outgoing calls. You can use the Redial key to access a
list of the most recent calls you placed.
Note: For more information about the Redial List, see “Redial” on page 137.
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Configuring Softkeys
CONFIGURING A REDIAL KEY USING THE MITEL WEB UI
MITEL WEB UI
1.
Click on Operation > Softkeys and XML.
or
Click on Operation > Expansion Module <N>.
Softkeys
2.
Select from Key 1 through Key 20 on the Top keys.
or
Select from Key 1 through Key 18 on the Bottom keys.
3.
In the Type field, select Redial.
4.
In the Label field, enter a label to apply to this key.
5.
In the state fields, check (enable) or uncheck (disable) the states you want to apply to this
softkey.
Expansion Module Keys
6.
Select from Key 1 through Key 16 (M680i) or Key 84 (M685i).
7.
In the Type field, select Redial.
8.
Click Save Settings.
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Mitel 6867i SIP Phone Release 4.1.0 SP3 User Guide
CONFERENCE KEY
By default, the 6867i has a dedicated Conference key. However, using the Mitel Web UI, you
can assign the Conference key to any key on the left or bottom keys on the phone.
Conference Key
Note: For more information about conferencing, see “Conferencing Calls” on page 147.
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Configuring Softkeys
CONFIGURING A CONFERENCE KEY USING THE MITEL WEB U
MITEL WEB UI
1.
Click on Operation > Softkeys and XML.
or
Click on Operation > Expansion Module <N>.
Softkeys
2.
Select from Key 1 through Key 20 on the Top keys.
or
Select from Key 1 through Key 18 on the Bottom keys.
3.
In the Type field, select Conference.
4.
In the Label field, enter a label to apply to this key.
5.
In the state fields, check (enable) or uncheck (disable) the states you want to apply to this
softkey.
Expansion Module Keys
6.
Select from Key 1 through Key 16 (M680i) or Key 84 (M685i).
7.
In the Type field, select Conference.
8.
Click Save Settings.I
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TRANSFER KEY
By default, the 6867i has a dedicated Transfer key. However, using the Mitel Web UI, you can
assign the Transfer key to any key on the left or bottom keys on the phone.
Transfer Key
Note: For more information about transferring calls, see “Transferring Calls” on
page 143.
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Configuring Softkeys
CONFIGURING A TRANSFER KEY USING THE MITEL WEB UI
MITEL WEB UI
1.
Click on Operation > Softkeys and XML.
or
Click on Operation > Expansion Module <N>.
Softkeys
2.
Select from Key 1 through Key 20 on the Top keys.
or
Select from Key 1 through Key 18 on the Bottom keys.
3.
In the Type field, select Transfer.
4.
In the Label field, enter a label to apply to this key.
5.
In the state fields, check (enable) or uncheck (disable) the states you want to apply to this
softkey.
Expansion Module Keys
6.
Select from Key 1 through Key 16 (M680i) or Key 84 (M685i).
7.
In the Type field, select Transfer.
8.
Click Save Settings.
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Mitel 6867i SIP Phone Release 4.1.0 SP3 User Guide
INTERCOM KEY
You can use the Intercom key to automatically connect with a remote extension for outgoing
calls, and to answer an incoming intercom call.
Note: For more information about the Intercom feature, see “Using Intercom
Functionality” on page 136.
CONFIGURING AN INTERCOM KEY USING THE MITEL WEB UI
MITEL WEB UI
1.
Click on Operation > Softkeys and XML.
or
Click on Operation > Expansion Module <N>.
Softkeys
2.
Select from Key 1 through Key 20 on the Top keys.
or
Select from Key 1 through Key 18 on the Bottom keys.
3.
In the Type field, select Icom.
4.
In the Label field, enter a label to apply to this key.
5.
In the Value field, enter the predefined number you wish to be dialed when the Intercom
key is pressed.
Note: If no value is defined, you will need to manually enter a number after pressing
the Intercom key.
6.
In the state fields, check (enable) or uncheck (disable) the states you want to apply to this
softkey.
Expansion Module Keys
126
7.
Select from Key 1 through Key 16 (M680i) or Key 84 (M685i).
8.
In the Type field, select Icom.
Configuring Softkeys
9.
In the Value field, enter the predefined number you wish to be dialed when the Intercom
key is pressed.
Note: If no value is defined, you will need to manually enter a number after pressing
the Intercom key.
10. Click Save Settings.
PHONE LOCK KEY
You can configure a key on the IP phone to use as a lock/unlock key. You assign the function
of the key as Phone Lock.
CONFIGURING A PHONE LOCK KEY
MITEL WEB UI
1.
Click on Operation > Softkeys and XML.
or
Click on Operation > Expansion Module <N>.
Softkeys
2.
Select from Key 1 through Key 20 on the Top keys.
or
Select from Key 1 through Key 18 on the Bottom keys.
3.
In the Type field, select Phone Lock from the list of options.
Expansion Module Keys
4.
Select from Key 1 through Key 16 (M680i) or Key 84 (M685i).
5.
In the Type field, select Phone Lock from the list of options.
6.
Click Save Settings.
Note: You can lock/unlock the phone using the new key you just configured, using the
Mitel Web UI at the path Operation > Phone Lock, or using the Phone Lock option on
the IP phone UI at the path Options > Lock > Phone Lock. For more information about
using the lock/unlock feature, see “Locking the Phone Using the IP Phone UI” on page 56.
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PAGING KEY
You can configure a Paging key on the phone that allows you to send a Real Time Transport
Protocol (RTP) stream to pre-configured multicast address(es) without involving SIP signaling.
You enter a multicast IP address(es) and a port number for the Paging key, that when pressed,
initiates an outgoing multicast RTP session. This is called Group Paging on the IP phones.
You can also specify group paging RTP addresses that the phone listens for when receiving
RTP streams. You can specify up to 5 listening multicast addresses at the path, Basic Settings
> Preferences > Group Paging RTP Settings.
For more information about Group Paging and how it works, and to specify multicast addresses,
see “Group RTP Paging” on page 204.
CONFIGURING A PAGING KEY USING THE MITEL WEB UI
MITEL WEB UI
1.
Click on Operation > Softkeys and XML.
or
Click on Operation > Expansion Module <N>.
Softkeys
2.
Select from Key 1 through Key 20 on the Top keys.
or
Select from Key 1 through Key 18 on the Bottom keys.
3.
In the Type field, select Paging.
4.
In the Label field, enter a label to apply to this key.
5.
In the Value field, enter a multicast IP address and a port number for the Paging key. When
you press this key, the phone initiates an outgoing multicast RTP session to the specified
address using the specified port (e.g. 239.0.1.15:10000).
Notes:
1. When you select Paging for the Type field, the Line field is disabled.
2. The Value field allows for one multicast address entry only.
6.
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To receive RTP steams for group paging, you must also configure the Paging Listen
Addresses parameter at the path, Basic Settings > Preferences > Group Paging RTP
Configuring Softkeys
Settings. For more information about setting this parameter, see “Group RTP Paging” on
page 204.
Expansion Module Keys
7.
Select from Key 1 through Key 16 (M680i) or Key 84 (M685i).
8.
In the Type field, select Paging.
9.
In the Value field, enter a multicast IP address and a port number for the Paging key. When
you press this key, the phone initiates an outgoing multicast RTP session to the specified
address using the specified port. (For example, 239.0.1.15:10000).
Notes:
1. When you select Paging for the Type field, the Line field is disabled.
2. The Value field allows for one multicast address entry only.
10. To receive RTP steams for group paging, you must also configure the Paging Listen
Addresses parameter at the path, Basic Settings > Preferences > Group Paging RTP
Settings. For more information about setting this parameter, see “Group RTP Paging” on
page 204.
11. Click Save Settings to save your changes
USING THE PAGING KEY
The following procedure describes the use of the Paging key on the IP phone. The procedure
assumes you have already configured the Paging key using the Mitel Web UI.
Notes:
1. The recipient of a paging call can set a global DND to ignore any incoming pages.
2. For incoming paging, the phone uses the Intercom configuration settings. The
incoming page is dependent on the Allow Barge In parameter setting and the
idling/on call state.
IP PHONE UI
1.
On the IP phone, press the softkey or expansion module key you configured for Paging.
The phone opens a multicast RTP session and an outgoing OR incoming phone screen
displays.
2.
Press the Drop key to end the multicast RTP session and return to the Home screen.
Note: If you enable global DND on the phone, the incoming multicast RTP session is
dropped.
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DISCREET RINGING KEY
You can configure a Discreet Ringing key on the phone that when pressed allows you to toggle
on/off the Discreet Ringing feature. When the Discreet Ringing feature is enabled, if a call is
incoming, the phone will play the configured ring tone once only. All applicable visual indicators
(LED for the corresponding Line key, Message Waiting Indicator [MWI], etc...) will behave
normally.
Note: If a custom ring tone is selected and Discreet Ringing is enabled, the phone will
not play the custom ring tone during an incoming call. Ring tone 1 will be played once
instead.
CONFIGURING A DISCREET RINGING KEY
MITEL WEB UI
1.
Click on Operation > Softkeys and XML.
or
Click on Operation > Expansion Module <N>.
Softkeys
2.
Select from Key 1 through Key 20 on the Top keys.
or
Select from Key 1 through Key 18 on the Bottom keys.
3.
In the Type field, select Discreet Ringing.
4.
Click Save Settings to save your changes.
Expansion Module Keys
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5.
Select from Key 1 through Key 16 (M680i) or Key 84 (M685i).
6.
In the Type field, select Discreet Ringing.
7.
Click Save Settings to save your changes.
Configuring Softkeys
EMPTY KEY
You can set a softkey to force a blank entry on the IP phone display for a specific key. You do
this by setting the softkey to Empty. The keys are added in order (from key 1 to key 18 [bottom]
or key 20 [top]) after any hard-coded keys have been added. If a particular key is not defined,
it is ignored.
CONFIGURING AN EMPTY KEY USING THE MITEL WEB UI
MITEL WEB UI
1.
Click on Operation > Softkeys and XML.
or
Click on Operation > Expansion Module <N>.
Softkeys
2.
Select from Key 1 through Key 20 on the Top keys.
or
Select from Key 1 through Key 18 on the Bottom keys.
3.
In the Type field, select Empty.
4.
In the state fields, check (enable) or uncheck (disable) the states you want to apply to this
softkey.
Expansion Module Keys
5.
Select from Key 1 through Key 16 (M680i) or Key 84 (M685i).
6.
In the Type field, select Empty.
7.
Click Save Settings.
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NONE KEY
Use the following procedure to delete a key’s functionality on the 6867i IP phone.
DELETING A KEY’S FUNCTION USING THE MITEL WEB UI
MITEL WEB UI
132
1.
Click on Operation > Softkeys and XML.
or
Click on Operation > Expansion Module <N>.
2.
Choose the key you want to delete from the phone or expansion module.
3.
In the Type field, select None.
4.
Click Save Settings.
The key function is deleted from the IP phone memory.
Making Calls
MAKING CALLS
This section describes ways to make calls on your 6867i phone, using your handset,
speakerphone or headset.
DIALING A NUMBER
First, take the phone off-hook by:
•
Lifting the handset
•
Pressing
•
Pressing a line/call appearance button
or
At the dial tone, enter the number you wish to call.
Note: After dialing the number, the phone has a short delay before sending the call. To
send the call immediately, you can press the Dial softkey (if the handset is offhook) or
the # key immediately after dialing the number. The phone sends the call without delay.
If you are unable to make calls within certain area codes, check with your System Administrator
for any toll restrictions placed on your extension that may restrict your access to long distance
area codes or dialing prefixes.
When your party picks up, a timer appears on your display that records the length of your call.
If the Live Dialpad option is on, as soon as you press the first digit on the dialpad the phone
automatically selects the next available line, goes off-hook, and dials as digits are pressed.
PRE-DIALING A NUMBER
You can also make a call by pre-dialing a number. Pre-dialing lets you view a number before
you dial.
With the phone in an idle state and on-hook, simply use the dialpad to enter the number you
wish to call, and after reviewing the number, press the Dial softkey. Use the Backspace softkey
to correct any errors and the Pause softkey to insert pauses.
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USING HANDSFREE SPEAKERPHONE
The handsfree feature allows you to speak to someone without using the handset or headset.
Your phone must be in either the Speaker or Speaker/Headset audio mode. For more
information about setting the audio mode on your phone, see “Audio Mode” on page 61.
IP PHONE UI
•
To dial using handsfree, first press
and enter a number at the dial tone.
•
To answer a call on your phone using handsfree, press
button.
•
If you are in Speaker audio mode, lift the handset and press
handsfree and handset.
•
If you are in Speaker/Headset audio mode, press
and headset.
•
When the handset is on hook, press
or the line/call appearance
to switch between
to switch between handsfree
to disconnect the call.
Note: When handsfree is on, the speaker light turns on.
USING A HEADSET
The 6867i accepts analog and DHSG/EHS headsets through the modular RJ22/RJ45 port on
the back of the phone or USB headsets through the USB port.
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Contact your telephone equipment retailer or distributor to purchase a compatible headset.
Notes:
1. The RJ22/R45 headset port is for headset use only. Plugging any other devices into
this port may cause damage to the phone and will void your warranty.
2. Customers should read and observe all safety recommendations contained in
headset operating guides when using any headset.
3. Contact your System Administrator for questions regarding supported headsets.
4. If both an analog (non-DHSG) headset and a USB headset are connected to the
phone, the USB headset will take precedence over the analog headset (i.e. the USB
headset will be functional while the analog headset will not be functional).
5. If both a DHSG headset and a USB headset are connected to the phone and DHSG
is enabled, the DHSG headset will take precedence over the USB headset.
VOLUME CONTROLS FOR THE HEADSET MICROPHONE
On the 6867i, there are three options for the headset microphone volume: Low, Medium, and
High. For information about configuring the headset microphone volume, see “Headset” on
page 62.
MAKING AND RECEIVING CALLS USING A HEADSET
IP PHONE UI
1.
Ensure that you have selected a headset audio mode (see “Configuring the Audio Mode
Using the IP Phone UI” on page 61.
2.
Turn the phone over and, depending on the type of headset, locate the headset jack marked
f or the USB port.
a.
If you have a USB headset, insert the USB plug into the USB port.
b. If you have a headset with an RJ9/RJ22 4-pin connector, insert the headset cord into
the jack until it clicks into place.
c.
If you have a DHSG/EHS headset with an RJ45 6-pin or 8-pin connector, remove the
plastic headset jack adapter and then insert the cord into the jack until it clicks into place.
Note: See the Mitel 6867i SIP IP Phone Installation Guide for more information.
3.
Press the
key to obtain a dial tone or to answer an incoming call. Depending on
the audio mode selected from the Options List, a dial tone or an incoming call is received
on either the headset or the handsfree speakerphone.
4.
Press the
key to end the call.
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USING INTERCOM FUNCTIONALITY
On the 6867i you can use the Icom key to automatically connect with a remote extension.
USING THE ICOM KEY
IP PHONE UI
1.
Press the Icom key.
2.
If no number was defined when configuring the key, enter the extension number of the
person you want to intercom.
3. After a beep tone, your phone automatically connects with the remote extension and you
can speak through its speaker.
4.
To cancel the intercom, press
or the Cancel key.
5.
When you are finished speaking, hang up the phone by placing the handset back on-hook
or by pressing
or the line/call appearance button for the active call. When you
hang up, the remote phone also hangs up.
You can set specific incoming Intercom call features on the 6867i IP phone using the Mitel Web
UI. The following table describes these features.
INCOMING INTERCOM
FEATURES IN MITEL WEB UI
DESCRIPTION
Microphone Mute
Allows you to enable or disable the microphone on the IP phone
for Intercom calls made by the originating caller.
Auto Answer
Allows you to enable or disable the IP phone to automatically
answer an Intercom call. If auto-answer is enabled on the IP
phone, the phone plays a tone (if Play Warning Tone is enabled)
to alert the user before answering the intercom call. If auto-answer
is disabled, the phone treats the incoming intercom call as a
normal call.
Play Warning Tone
Allows you to enable or disable a warning tone to play when the
phone receives an incoming intercom call on an active line.
Allow Barge In
Allows you to enable or disable how the phone handles incoming
intercom calls while the phone is on an active call.
Note: For more information about the incoming Intercom features and for procedures
on setting these features, see “Incoming Intercom Call Features” on page 202.
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REDIAL
The Redial List stores information for up to the last 100 numbers you called. Your phone logs
the name/number of the called party, when you called, and if the call was answered or missed.
Additional information such as the duration of the call, line used, and call features utilized during
the call can also be viewed.
You can view, scroll, and delete line items in the Redial List from the IP phone UI as wells as
copy selected entries to the Local Directory. You can also dial out directly using a displayed
entry in the Redial List.
On the 6867i, you access the Redial List by the
key.
Redial Key
The following table identifies and describes the various icons displayed in the Redial List.
ICON
DESCRIPTION
Indicates an outgoing call that was answered.
Indicates an outgoing call that was not answered.
CALL FEATURE INDICATORS (IN DETAILED VIEW ONLY)
Indicates the call was secured using TLS/SRTP encryption.
Indicates the call was using Mitel Hi-Q™ audio.
Indicates active VoIP recording was enabled and the call was recorded.
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Notes:
1. When the Redial List is full, the oldest call records are deleted to accommodate the
information of new called parties.
2. If the telephone number of an incoming or outgoing call matches a number that you
have programmed with a name in a softkey or the Directory, the Redial List display
the same name and number.
3. For details on the total number of Redial List entries currently stored on your phone,
see “Phone Status via IP Phone UI” on page 30.
ACCESSING THE REDIAL LIST
IP PHONE UI
1.
Press
Note: Press
2.
once to access the Redial List.
twice to dial the most recent number you dialed from the phone.
Press 4 to see more detailed information about they redial entry.
Note: The detailed view screen contains the picture ID of the called party (if available),
the date and time of the outgoing call, whether or not the call was answered, the line on
which the call was placed, call duration (if the call was answered), any applicable call
feature indicators, and the caller ID details.
3.
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To dial the displayed number while in the Redial List, press the
button, press
press the Dial softkey, lift the handset, or press any of the line keys.
,
Making Calls
4.
To exit the Redial List, press
or the Quit softkey.
DELETING AN ENTRY IN THE REDIAL LIST
IP PHONE UI
1.
Press
once to access the Redial List.
2.
Use the 5 and 2 keys to scroll through the entries in the Redial List.
3.
Press the Delete softkey.
4.
Press the Delete softkey again to erase the entry.
DELETING ALL ENTRIES IN THE REDIAL LIST
IP PHONE UI
1.
Press
once to access the Redial List.
2.
Press the Delete softkey.
3.
Press the Delete All key to erase all items.
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COPYING ENTRIES TO THE LOCAL DIRECTORY
IP PHONE UI
1.
Press the
key.
2.
Press the 2 and 5 navigation keys to scroll through and highlight the respective Redial List
entry.
3.
Press the Copy softkey.
The entry is copied to the Directory.
Note: If the contact’s name already exists in the Directory but the number is different,
press the Replace softkey to replace the contact’s old number with the new number or
press the Merge softkey to add the new number as an additional number while keeping
the old number intact.
MUTE
You can use the
key to mute the handset, headset, or speakerphone. When you use
the
key on your phone, you cannot be heard on an active call or on a conference. For
muted calls, the handsfree LED flashes and the
key LED is on. To switch mute on or off,
press
.
Note: If you place a muted call on hold, the phone automatically takes the call off mute
when you reconnect to the call.
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Receiving Calls
RECEIVING CALLS
When a call is ringing at your extension, the inbound callers name, extension, picture ID (if
applicable), and incoming call icon display on the screen. Additionally, the line/call appearance
LED flashes quickly for the incoming call.
Note: You can press the Silence softkey when the phone is ringing to immediately silence
the ring tone.
ANSWERING AN INCOMING CALL
IP PHONE UI
•
For handsfree operation, press
button for the incoming call.
, the Answer softkey, or the line/call appearance
•
Press
•
Lift the handset for handset operation.
Note: The audio mode setting you have selected in Options List > Headset Settings on
the IP phone UI determines if the call goes to handsfree or headset operation. For more
information, see the section “Audio Mode” on page 61
for headset operation.
If the phone is already connected to a call, pressing the line/call appearance button or Answer
softkey for the new incoming call automatically places the connected call on hold and answers
the new call. To reconnect to a party, press the line/call appearance button for that call or
navigate to the call on hold and press the Pickup softkey. If you cannot answer the call, the
caller goes to voicemail (if voicemail has been configured for your extension).
Note: The
key can be used to cancel the call pickup procedure.
SENDING AN INCOMING CALL TO VOICEMAIL
You can send an incoming call directly to voicemail without answering the call. To do this, press
without picking up the handset or press the Ignore softkey. If you are already on the
phone your incoming call should go directly to voicemail. Your phone screen displays a voicemail
icon
displaying the number of pending messages.
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HANDLING CALLS
When you are connected to a call, you can use the softkeys or hard keys on the phone to place
a call on hold, transfer a call, or create a conference call.
PLACING A CALL ON HOLD
You can place an active call on hold by pressing the
only your phone can retrieve the call.
key. When you place a call on hold,
IP PHONE UI
1.
Connect to the call (if not already connected).
2.
Press the
key.
The screen displays the
icon indicating the call is on hold. Additionally, the line/call
appearance light begins to flash slowly and after a short time the phone beeps softly to
remind you that you still have a call on hold.
Note: If you are connected to another call, the phone does not beep to remind you that
you still have a call on hold.
WHEN ON HOLD
To let your caller know that they are still on hold, music plays softly (if this has been set up for
your system). The call/line appearance light for the line you are on remains solid to indicate
that you are still connected.
AUTOMATIC HOLD
When juggling between calls, you do not have to press the
button to go from one call
to the next. The phone automatically puts your current call on hold as soon as you press a new
line/call appearance button.
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Handling Calls
RETRIEVING A HELD CALL
If you have more than one call on hold, you can reconnect to a held call by pressing the line/call
appearance button where that call is being held or by navigating to the call on the Line Selection
or any Call screen and pressing
or Pickup softkey. Press
or the Drop softkey
to disconnect the call.
TRANSFERRING CALLS
The 6867i IP phone has a dedicated Transfer key. You can use this hard key to transfer calls
or use the Xfer softkey offered on screen when in a connected call.
Transfer Key
BLIND TRANSFER
A blind transfer is when you transfer a call directly to another extension without consulting with
the person receiving the call. To do this, simply complete the transfer immediately after you
have entered the number. The call goes directly to the extension or outside line you transferred
to.
CONSULTATIVE TRANSFER
You also have the option to consult with the person you are transferring the call to, before you
complete the transfer. To do this, simply remain on the line until the receiving party answers
the call. After consulting with the receiving party, you can either complete the transfer or cancel
the transfer to go back to the original call.
DIRECT TRANSFER
The 6867i IP phone provides a convenient direct method of transferring an existing call to
another existing call. If you have the transfer recipient on hold on another line, you can simply
navigate to the recipient and press the
key or Xfer softkey and the direct transfer will
be performed.
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TRANSFERRING CALLS
Use the following procedure to transfer a call to another extension.
IP PHONE UI
1.
Connect to Party 1 (if not already connected). Party 1 is the party you want to transfer.
2.
Press the
3.
Enter the extension number (or the outside number) to Party 2.
key or Xfer softkey.
To cancel the transfer you can either press the Cancel softkey on the display screen, press
, or hang up the handset.
4.
144
Complete either a blind or consultative transfer:
Handling Calls
a. To complete a blind transfer, press the
the receiving end answers.
key or Xfer softkey key again before
b. To complete a consultative transfer, press Dial and remain on the line to speak with
the Party 2, before either pressing the
key, Xfer softkey,
key, or hanging
up the handset to transfer Party 1 to Party 2.
TRANSFERRING AN EXISTING CALL TO ANOTHER EXISTING CALL
IP PHONE UI
1.
Ensure you are on an active call with the party you wish to transfer (the transfer recipient
should be placed on hold).
Note: Direct transferring can be performed in either the Multi-View Call screen or
Detailed View Call screen.
2.
Press the 5 or 2 navigation keys to highlight the party to whom you wish to transfer the
active call.
3.
Press the
key or Xfer softkey. The active call will be transferred.
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TRANSFERRING TO A CONTACT IN THE DIRECTORY
Users can complete a transfer to a contact in their local directory. If a user is in a call and initiates
a transfer, they can navigate to the Directory screen and use the
key to complete a blind
or consultative transfer.
IP PHONE UI
1.
Connect to Party 1 (if not already connected). Party 1 is the party you want to transfer.
2.
Press the
3.
Press the
key and highlight a directory entry (or the desired number if the entry
contains more than one number).
key or Xfer softkey.
Note: If you have any additional Directory sources configured, you will need to first
navigate to the desired Directory folder and then highlight the respective entry or number.
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Handling Calls
4.
Complete either a blind or consultative transfer:
a. To complete a blind transfer, press the
key.
b. To complete a consultative transfer, press the
button to call the contact. Remain
on the line to speak with Party 2 before pressing the
key or Xfer softkey again
to transfer Party 1 to Party 2.
To cancel the transfer, press the Cancel softkey on the display screen or press
.
INDICATION OF TRANSFERRED CALLS
When you transfer an active call, the near-end phone displays a Call Transferred screen when
a call is transferred and the far-end call is dropped. The figure below illustrates the Call
Transferred screen on the 6867i phone.
CONFERENCING CALLS
The 6867i IP phone has a dedicated Conference key. You can use this hard key to create
conference calls or use the Conf softkey offered on screen when in a connected call.
Conference Key
The 6867i IP phone offers two methods of conferencing:
•
Local conferencing (default method).
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•
Centralized conferencing (for Sylantro and BroadSoft call managers - Administrators must
enable this method).
LOCAL CONFERENCING
The 6867i phone supports up to three parties (including yourself) in a conference call. This is
called local conferencing and is the default method of conferencing on the 6867i.
Note: Your System Administrator can set your Conference key to speed dial a specific
number. Contact your System Administrator for more information.
Creating a Conference Call Using Local Conferencing
Use the following procedure to create a conference call using local conferencing.
IP PHONE UI
148
1.
When you begin a conference, you are the first party in the conference (Party 1). Pickup
the handset or press the
key. A line opens up.
2.
Call Party 2 by dialing their number (or answer an incoming call of a party).
3.
Wait for Party 2 to answer. When Party 2 answers, you can consult with them before adding
them to the conference.
4.
Press the
key or Conf softkey.
Handling Calls
5.
Enter the phone number of Party 3.
6.
Wait for Party 3 to answer. When Party 3 answers, you can consult with them before adding
them to the conference.
7.
Press the
key or Conf softkey again to add Party 3 to the conference. Party 2 and
Party 3 will connect with you to form a conference call.
8.
To drop a party from the conference, use the 5 or 2 navigation keys to highlight the desired
party and press the Drop key.
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Creating a Conference Call by Joining Two Existing Calls
IP PHONE UI
1.
Ensure you are on an active call with one of the parties with whom you wish to create a
conference (the other party should be placed on hold).
Note: Direct conferencing can be performed in either the Multi-View Call screen or
Detailed View Call screen.
150
2.
Press the 5 or 2 navigation keys to highlight the party you wish to conference in.
3.
Press the
key or Conf softkey. The two parties will connect with you to form a
conference call.
Handling Calls
CENTRALIZED CONFERENCING (FOR SYLANTRO AND BROADSOFT
CALL MANAGERS)
The 6867i allows you to create multiple conferences with unlimited participants (depending on
your server limitations) when your Administrator enables centralized conferencing.
If your Administrator does not enable centralized conferencing, then the 6867i uses local
conferencing by default.
Your Administrator can configure centralized conferencing globally on all lines or on specific
lines. Although, for the global setting to work, you must configure the lines with the applicable
phone number.
Note: When centralized conferencing is enabled on your phone, local conferencing (or
three-way conferencing) works as indicated in “Local Conferencing” on page 148.
Joining two active calls in a conference also works as indicated in “Creating a Conference
Call by Joining Two Existing Calls” on page 150.
Setting Up a Conference and Adding Multiple Parties (for Sylantro and BroadSoft Call
Managers)
IP PHONE UI
1.
When you begin a conference, you are the first party in the conference (Party 1). Pickup
the handset or press the
key. A line opens up.
2.
Call Party 2 by dialing their number (or answer an incoming call of a party).
3.
Wait for Party 2 to answer. When Party 2 answers, you can consult with them before adding
them to Conference 1.
4.
Press the
5.
Enter the phone number of Party 3.
6.
Wait for Party 3 to answer. When Party 3 answers, you can consult with them before adding
them to the Conference 1.
7.
Press the
key or Conf softkey again to add Party 3 to Conference 1. Party 2 and
Party 3 will connect with you to form a conference call.
8.
Press an available Line key or navigate to the Line Selection screen to place a new call
using an available line (or answer an incoming call on an available line). If calling out, call
Party 4.
9.
Wait for Party 4 to answer. When Party 4 answers, you can consult with them before adding
them to the conference.
10. Press the
key or Conf softkey. A new line opens.
key or Conf softkey.
11. Press the Line key or navigate to the Line Selection screen and highlight the line that has
Conference 1.
12. Press the
1.
key or Conf softkey to join all parties (Parties 1 through 4) on Conference
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13. To add more parties, repeat steps 8 through 12.
If any party in the conference hangs up (including the party that began the conference), all other
parties in the conference are still connected.
Setting Up Multiple Conferences (for Sylantro Call Manager only)
Note: The 6867i is limited to 24 conferences (a single conference each on lines 1 through
24).
IP PHONE UI
1.
Start Conference 1 using the procedures in the previous section, “Setting Up a Conference
and Adding Multiple Parties (for Sylantro and BroadSoft Call Managers)” on page 151.
2.
When you are finished adding all required parties to Conference 1, press an available Line
key or navigate to the Line Selection screen to place a new call using an available line to
start Conference 2. You are Party 1 on Conference 2. Call Party 2.
3.
When Party 2 answers, press the
4.
Press an available Line key or navigate to the Line Selection screen to place a new call
using an available line.
5.
Call Party 3 for Conference 2.
6.
When Party 3 answers, press the
key or Conf softkey to join Party 2, Party 3, and
yourself to form a conference call. You now have two active conferences on two different
lines.
key or Conf softkey.
Note: When you are connected to multiple conference calls and you put a conference
on hold, the conference may be on hold for a limited period of time before it is
disconnected. Contact your System Administrator for more information.
If any party in a conference hangs up (including the party that began the conference), all other
parties in the conference are still connected.
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Handling Calls
Joining Additional Parties to Active Conferences
In centralized conferencing, you can join multiple incoming or outgoing calls to active
conferences. Before following this procedure, at least one active conference must exist on your
phone.
IP PHONE UI
1. As Party 1, pickup the handset or press the
A line opens up.
key.
2.
Call Party 2 by dialing their number (or answer an incoming call of a party).
3.
Wait for Party 2 to answer. When Party 2 answers, you can consult with them before adding
them to the conference.
4.
Press the
5.
Press the Line key that contains the active conference or highlight a party that is part of
the active conference and press the
key or Conf softkey again to join the parties
to the active conference. For example, Line 1 and Line 2 both have active conferences.
Pressing Line 1 or highlighting a party from Line 1 will join Party 1 and Party 2 to the
conference on Line 1. Pressing Line 2 or highlight a party from Line 2 will Party 1 and Party
2 to the conference on Line 2.
key or Conf softkey.
ENDING A CONFERENCE AND TRANSFERRING REMAINING PARTIES
The 6867i allows a host to easily leave a three-way conference call without disrupting the
connection of the other two remaining parties. If you are the host of a conference call and want
to leave the conference, simply press the Leave softkey on the phone. Your phone leaves the
three-way conference call but the remaining parties are still connected together.
ENDING CALLS
IP PHONE UI
To end a call, you first need to connect or reconnect to the call if not already connected (e.g. if your
caller is on hold). Press
or the Drop softkey to end the call. If connected through the
handset, you can also place the handset back on hook to end the call.
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MANAGING CALLS
The 6867i has several features that make it easier to manage calls, and to keep track of your
caller history, as well as your business and personal contacts.
These features include:
•
Directory
•
Callers List
•
DND and Call Forward
DIRECTORY
The Directory is your personal phone book, conveniently stored within your phone. The 6867i
IP phone supports enhanced Directory functionality allowing for interoperability with multiple
directory sources (i.e. Local Directory, Corporate and Personal CSV directories, LDAP,
Microsoft Exchange, XSI Enterprise Directory, XSI Personal Contacts, XSI Enterprise Common
Phone List, XSI Group Directory, and XSI Group Common Phone List).
On the 6867i, you access the Directory by the
key.
Directory Key
Notes:
1. As stated above, the 6867i IP phone supports enhanced Directory functionality. Your
Local Directory will always be available, while the availability of all other Directory
sources is dependent on what has been configured by your Administrator.
2. See “Directory” on page 51 for information on how to configure various Directory
options.
3. See “Credentials” on page 54 for information on how to input your user credentials
for respective Directory sources and test connections to the Directory source(s).
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Managing Calls
GENERAL DIRECTORY FUNCTIONS
Accessing and Navigating the Directory (No External Sources Configured/Enabled)
IP PHONE UI
1.
Press the
softkey. If no external Directory sources are configured or enabled, the
local Directory is displayed as per the following image.
Note: If the Directory is empty, a Directory empty message displays.
2.
You can view entry details by pressing the 2 and 5 navigation keys to scroll through the list.
3.
From the number selection column, press the 4 navigation key or the Details softkey to
display the contact’s details screen.
You can use the 2 and 5 navigation keys to scroll through the list of numbers or press the
4 navigation key to move to the address column and scroll through the contact’s addresses
using the 2 and 5 navigation keys.
4.
Press the softkey configured with Directory functionality,
key, or Quit softkey to exit.
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Accessing and Navigating Your Directory (External Directory Sources
Configured/Enabled)
IP PHONE UI
1.
Press the
softkey. If additional external Directory sources are configured and enabled, the Directory screen encompasses the different source folders as per the following
image.
Note: If the Directory is empty, a Directory empty message displays.
2.
You can view the list of Directory entries on the right for each respective folder by pressing
the 2 and 5 navigation keys.
3.
Press the 4 navigation key to move to the entry column. From this column, you can use
the 2 and 5 navigation keys to scroll through the list of entries.
4.
From the entry column, press the 4 navigation key to display the contact’s details screen.
You can use the 2 and 5 navigation keys to scroll through the list of numbers or press the
4 navigation key to move to the address column and scroll through the contact’s addresses
using the 2 and 5 navigation keys.
5.
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Press the softkey configured with Directory functionality,
key, or Quit softkey to exit.
Managing Calls
Performing a Search
Search functionality is applied across all the available and enabled directories. Pressing on
any dialpad key initiates the search. After entering the first few letters of the contact’s first name,
last name, or company name, you can then quickly select a contact and perform the desired
action. If external Directory sources are configured and enabled, you can select a contact from
the consolidated “All” folder to perform an action, or navigate to the contact in the specific
Directory folder to perform the desired action.
Use the following procedure on the phone’s UI to perform a search.
Note: Depending on how your Administrator has configured the search functionality, you
may need to press a Search softkey in order to execute the search function.
IP PHONE UI
1.
Press the
softkey.
2.
Using the dialpad keys enter in the letters of the desired contacts’ first name, last name,
or company name.
If no external Directory sources are configured or enabled, search matches will be displayed
on the left column with any additional numbers for the respective contact displayed on the
right.
If external Directory sources are configured and enabled and the search finds multiple
matches, the entry will be displayed in the All folder.
No External Sources
External Sources
When matches are found, navigate to the contact entry and perform your desired action.
Notes:
1. If there is only one match, the contact will be displayed in the respective directory
folder.
2. Press the Reset softkey at any time clear the search field.
Dialing from the Directory
Dialing can be performed by manually navigating to the Directory contact, selecting a phone
number (if the contact has more than one) and then pressing the Dial softkey,
button, Line
button,
button, or by simply pick up the handset.
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Use the following procedure on the phone’s UI to dial a contact’s phone number.
IP PHONE UI
1.
Press the
softkey.
2.
(Optional) Using the dialpad keys input the first letters of the contact’s name to initialize
the search function.
3.
Use the navigation keys to highlight the contact you want to call.
No External Sources
External Sources
(Optional) If the contact has multiple phone numbers defined, press the 4 key to navigate
to the numbers selection column (if no external Directory sources are configured/enabled)
or Details page and use the 5 and 2 keys to select the desired phone number.
4.
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Press the Dial softkey,
button, Line button,
dial the contact’s phone number.
button, or pick up the handset to
Managing Calls
LOCAL DIRECTORY FEATURES
The internal Local Directory contains the contacts that have been created or copied directly to
the phone using the phone UI. If no external directory sources are available, pressing on the
Directory key will open the Local Directory menu.
WARNING: WHEN UPGRADING A PHONE TO RELEASE 4.0.0, ALL LOCAL
DIRECTORY ENTRIES WILL BE MIGRATED ACCORDINGLY. HOWEVER, IF
DOWNGRADING BACK TO A FIRMWARE VERSION PREVIOUS TO RELEASE
4.0.0, ALL LOCAL DIRECTORY ENTRIES WILL BE LOST. IF YOU PLAN ON
DOWNGRADING AT ANY TIME IN THE FUTURE AND WOULD LIKE TO RETAIN
YOUR LOCAL DIRECTORY INFORMATION, IT IS RECOMMENDED TO SAVE
YOUR LOCAL DIRECTORY ENTRIES BEFORE ANY UPGRADE OR
DOWNGRADE BY USING THE PHONE’S WEB UI UNDER THE OPERATION >
DIRECTORY MENU SEE “DOWNLOADING THE LOCAL DIRECTORY TO YOUR
PC” ON PAGE 166 FOR DETAILS.
From the Local Directory menu, you can search for a contact, place a call to the selected contact,
add new contacts to the Local Directory, delete all contacts, delete individual contacts, or edit
existing contacts. Users can also view contact details (e.g. title, company name, numbers, work
and home addresses, e-mail addresses, etc...).
Notes:
1. Up to 200 Directory contacts can be stored locally on the phone.
2. For details on the total number of Local Directory entries currently stored on your
phone, see “Phone Status via IP Phone UI” on page 30.
Using the IP phone UI you can perform the following actions with regards to the Local Directory:
•
Add new contacts to the Local Directory
•
Edit entries in the Local Directory
•
Delete all entries from the Local Directory
•
Delete individual entries from the Local Directory
Adding New Entries to the Local Directory
IP PHONE UI
1.
Press the
softkey.
2.
If no external sources are configured, simply press the Add New softkey.
or
If external Directory sources are configured/enabled and if the Local Directory contains
contacts, press the 4 key to move to Local Directory contact column and press the Add
New softkey.
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Mitel 6867i SIP Phone Release 4.1.0 SP3 User Guide
3.
Under the Name tab, use the 5 and 2 keys to navigate to the desired fields and using the
dialpad keys input the first name, last name, job title, and organization of the respective
contact.
4.
Press the 5 key to navigate to the Name tab, and press the 4 key to switch to the Numbers
tab.
5.
Under the Numbers tab, use the5 and 2 keys to navigate to the respective phone number
fields (e.g. Work 1, Work 2, Mobile, etc...) and using the dialpad keys input the contact’s
numbers in the desired fields.
Note: For each number you can assign a specific line (if available) to dial out on by
selecting the respective Line field and pressing the 3 and 4 keys to switch lines.
6.
160
Press the 5 key to navigate to the Numbers tab, and press the 4 key to switch to the
Work Address tab.
Managing Calls
7.
Under the Work Address tab, use the5 and 2 keys to navigate to the desired fields and
using the dialpad keys input the work address information of the respective contact.
8.
Press the 5 key to navigate to the Work Address tab, and press the 4 key to switch to
the Home Address tab.
9.
Under the Home Address tab, use the5 and 2 keys to navigate to the desired fields and
using the dialpad keys input the home address information of the respective contact.
10. Press the 5 key to navigate to the Home Address tab, and press the 4 key to switch to
the Email tab.
11. Under the Email tab, use the5 and 2 keys to navigate to the desired fields and using the
dialpad keys input the email address(es) of the respective contact.
12. Press the Save softkey to save your changes.
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Editing an Existing Local Directory Entry
IP PHONE UI
1.
Press the
softkey.
2.
(Optional) Using the dialpad keys input the first letters of the contact’s name to initialize
the search function.
3.
Use the navigation keys to highlight the contact you want to edit.
No External Sources
162
External Sources
4.
Press the Edit softkey (if no external Directory sources are configured/enabled) or navigate
to the contact’s Details page and press the Edit softkey.
5.
Use the navigation keys to navigate through the various tabs and fields and edit any desired
information using the dialpad keys.
6.
Press the Save softkey to save your changes.
Managing Calls
Deleting Entries from the Local Directory (No External Directory Sources
Configured/Enabled)
IP PHONE UI
1.
Press the
softkey.
2.
(Optional) If you want to delete an individual entry, using the dialpad keys input the first
letters of the contact’s name to initialize the search function.
3.
Highlight the desired entry (if applicable) and press the Delete softkey.
A “Delete selected item or delete all items?” message will appear on screen.
4.
Press the Delete All softkey to delete all contacts from your Local Directory.
or
Press the Delete Item softkey to delete the individual entry from your Local Directory.
Note: Press the Cancel softkey to cancel the delete process.
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Mitel 6867i SIP Phone Release 4.1.0 SP3 User Guide
Deleting All Entries from the Local Directory (External Directory Sources
Configured/Enabled)
IP PHONE UI
1.
Press the
softkey.
2.
Press the Delete softkey.
A “Delete all entries in Local” message will appear on screen.
3.
Press the Delete softkey again to delete all contacts from your Local Directory.
Note: Press the Cancel softkey to cancel the delete process.
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Managing Calls
Deleting Individual Entries from the Directory (External Directory Sources
Configured/Enabled)
IP PHONE UI
1.
Press the
softkey.
2.
(Optional) Using the dialpad keys input the first letters of the contact’s name to initialize
the search function.
3.
Navigate to the Local Directory contact column and use the 5 and 2 keys to highlight the
contact you want to delete.
4.
Press the Delete softkey.
A “Delete <Name> from Local” message will appear on screen.
5.
Press the Delete softkey again to delete the contact from your Local Directory.
Note: Press the Cancel softkey to cancel the delete process.
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Downloading the Local Directory to Your PC
You can download the Local Directory to your PC via the Mitel Web UI. The phone stores the
directorylist.csv file to your PC in comma-separated value (CSV) format.
You can use any spreadsheet application to open the file for viewing. The file displays the
following items for each Local Directory entry:
166
•
First Name
•
Last Name
•
Company
•
Job Title
•
Work Address Street
•
Work Address City
•
Work Address State/Province
•
Work Address Zip/Postal Code
•
Work Address Country
•
Home Address Street
•
Home Address City
•
Home Address State/Province
•
Home Address Zip/Postal Code
•
Home Address Country
•
Email1
•
Email2
•
Email3
•
Number of Total Phone Numbers
•
Phone Number 1 Type
•
Phone Number 1 Line #
•
Phone Number 1
•
...
•
Phone Number 7 Type
•
Phone Number 7 Line #
•
Phone Number 7
Managing Calls
MITEL WEB UI
1.
Click on Operation > Directory.
2.
In the Directory field, click on Save As...
A download window displays.
3.
Click OK.
4.
Enter the location on your computer where you want to download the Directory and click
Save.
The directorylist.csv file downloads to your computer.
5.
Use a spreadsheet application to open and view the directorylist.csv file.
EXTERNAL DIRECTORY SOURCE FEATURES
The following external Directory sources may be configured on your phone:
•
Two CSV-based directories.
•
Lightweight Directory Access Protocol (LDAP) Directory.
•
Microsoft Exchange contacts (Exchange 2007 SP1 or greater interface supported).
•
BroadSoft XSI Enterprise Directory, Personal Contacts, Enterprise Common Phone List,
Group Directory, and Group Common Phone List.
When any of these external Directory sources are configured, the contacts from the respective
sources will be loaded into your Directory. From the Directory List, you will be able to search
for any external Directory source contacts, dial out to the contacts, copy the contacts to the
Local Directory, or simply view the external Directory source contact’s details (e.g. title, company
name, numbers, work and home addresses, e-mail addresses, etc...).
Configuring an External Directory Source Using the Phone UI
For details on how to enable/disable the external Directory source, change the default folder
labels, and enter credentials, please refer to Enabling/Disabling Directories and Renaming
Labels Using the IP Phone UI on page 53 and Entering Usernames/Passwords and Connection
Testing Using the IP Phone UI on page 54.
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Copying a Contact in an External Directory Source to the Local Directory
IP PHONE UI
Use the following procedure on the phone’s UI to copy an external Directory source contact to
the Local Directory.
1.
Press the
softkey.
2.
(Optional) Using the dialpad keys input the first letters of the contact’s name to initialize
the search function.
3.
Navigate to the respective external Directory source’s contact column and use the 5 and
2 keys to highlight the contact you want to edit.
4.
Press the 4 key to view the contact’s Details page and press the Copy key.
A “Entry copied to Local” message will be displayed indicating the contact was saved to
the Local Directory successfully.
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Managing Calls
CALLERS LIST
The Callers List is a stored log of your incoming calls. The 6867i telephone stores information
on up to 200 incoming calls in the Callers List. Your telephone logs the name/number of the
caller, when they last called, and if the call was answered or missed. Additional information
such as the duration of the call, line used, and call features utilized during the call can also be
viewed.
You can view, scroll, and delete line items in the Callers List from the IP phone UI as wells as
copy selected entries to the Local Directory. You can also dial out directly using a displayed
entry in the Callers List.
On the 6867i, you access the Callers List by the
key.
Callers List Key
The following table identifies and describes the various icons displayed in the Callers List.
ICON
DESCRIPTION
Indicates an incoming call that was answered.
Indicates an incoming call that was not answered.
Indicates the incoming unanswered call is a new missed call.
For more information see, “Copying Entries to the Local Directory” on page 173.
CALL FEATURE INDICATORS (IN DETAILED VIEW ONLY)
Indicates the call was secured using TLS/SRTP encryption.
Indicates the call was using Mitel Hi-Q™ audio.
Indicates active VoIP recording was enabled and the call was recorded.
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Notes:
1. When the Callers List is full, the oldest call records are deleted to accommodate the
information of new callers.
2. If the telephone number of an incoming or outgoing call matches a number that you
have programmed with a name in a softkey or the Directory, the Callers List display
the same name and number.
3. For details on the total number of Callers List entries currently stored on your phone,
see “Phone Status via IP Phone UI” on page 30.
ACCESSING AND USING THE CALLERS LIST
IP PHONE UI
1.
Press the
key.
2.
Use the 5 and 2 keys to scroll through the entries in the Callers List.
3.
Press 4 to see more detailed information about they Callers List entry.
Note: The detailed view screen contains the picture ID of the caller (if available), the
date and time of the incoming call, whether or not the call was answered, the line on
which the call was received, call duration (if the call was answered), any applicable call
feature indicators, and the caller ID details.
170
4.
To dial the displayed number while in the Callers List, press the
lift the handset, or press any of the line keys.
5.
To exit the Callers List, press the
key,
button, press
key, or the Quit softkey.
,
Managing Calls
EDITING ENTRIES IN THE CALLERS LIST
In the Callers List, pressing the Edit softkey allows you to edit the entry’s name and/or number
prior to dialing out or copying to the Local Directory.
IP PHONE UI
1.
Press the
key.
2.
Use the 5 and 2 keys to scroll through the entries in the Callers List.
3.
Press the Edit softkey.
4.
Using the dialpad keys, edit the name and/or number.
Note: To move the cursor one digit/character to the right, press the 4 navigation
key. To erase one digit/character to the left of the cursor, press the Backspace
softkey.
5.
To dial the new number, press the
of the line keys
or
6.
To copy the new number to the Local Directory, press the Copy softkey.
button, press
, lift the handset, or press any
DELETING ENTRIES FROM THE CALLERS LIST
You can delete individual entries from the Callers List or you can simply delete all entries in the
Callers List.
To delete an individual entry from the Callers List
IP PHONE UI
1.
Press the
key.
2.
Use the 5 and 2 keys to scroll through the entries in the Callers List.
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3.
Press the Delete softkey.
4.
Press the Delete softkey again to erase the entry.
To delete all entries from the Callers List
IP PHONE UI
172
1.
Press the
key.
2.
Use the 5 and 2 keys to scroll through the entries in the Callers List.
3.
Press the Delete softkey.
4.
Press the DeleteAll softkey to erase all items.
Managing Calls
COPYING ENTRIES TO THE LOCAL DIRECTORY
IP PHONE UI
1.
Press the
key.
2.
Press the 2 and 5 navigation keys to scroll through and highlight the respective Callers
List entry.
3.
Press the Copy softkey.
The entry is copied to the Local Directory.
Note: If the contact’s name already exists in the Directory but the number is different,
press the Replace softkey to replace the contact’s old number with the new number or
press the Merge softkey to add the new number as an additional number while keeping
the old number intact.
MISSED CALLS INDICATOR
The IP phone has a missed calls indicator that increments the number of missed calls to the
phone. The number of calls that have not been answered increment on the phone’s Home
screen as # Missed Calls.
As the number of unanswered calls increment, the phone numbers associated with the calls
are stored in the Callers List. When the user accesses the Callers List, the missed calls message
on the Home screen is cleared.
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Viewing Missed Call Details in the Callers List
IP PHONE UI
174
1.
Press the
key.
2.
Use the 2 and 5 navigation keys to scroll through the entries in the Callers List. The
icon indicates a new missed call.
3.
To exit the Callers List, press the
key,
key or the Quit softkey.
The missed calls message on the Home screen is cleared upon exit.
Managing Calls
DOWNLOADING THE CALLERS LIST TO YOUR PC
You can download the Callers List to your PC for viewing using the Mitel Web UI. When you
download the Callers List, the phone stores the callerlist.csv file to your computer in
comma-separated value (CSV) format.
You can use any spreadsheet application to open the file for viewing. This file displays the
phone number, caller name, and the line that the call came in on.
Downloading the Callers List
MITEL WEB UI
1.
Click on Operation > Directory.
2.
In the Callers List field, click on Save As.
A download window displays.
3.
Click OK.
4.
Enter the location on your computer where you want to download the Callers List and click
Save.
The callerslist.csv file downloads to your computer.
5.
Use a spreadsheet application to open and view the Callers List.
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DND AND CALL FORWARD
The 6867i has a feature that allows you to configure DND and Call Forward for multiple accounts
on the phone. You can set specific modes for the way you want the phone to handle DND and
Call Forward. The three modes you can set on the phone for these features are:
•
Account
•
Phone
•
Custom
The following paragraphs describe account-based DND and Call Forward:
•
DND Configuration
•
Call Forward Configuration
DND CONFIGURATION
DND is a feature on the phone that prevents the phone from ringing and receiving incoming
calls. When DND is enabled with Call Forward, any incoming calls can be forwarded to your
voicemail or another number. See “Call Forward Configuration” on page 181 for more
information about call forwarding to other numbers.
On the 6867i, you can set DND on the phone-side for a specific account or for all accounts on
the phone. You can set three modes for DND using the Mitel Web UI at the path, Basic Settings
> Preferences > General > DND Key Mode: Account, Phone (default), and Custom. DND
performs according to the mode you set.
You can then configure a DND key (for the phone or for an expansion module) using the Mitel
Web UI at the path, Operation > Softkeys and XML or Operation > Expansion Module <N>.
You can toggle DND on and off by pressing the key, or by setting DND for a specific account
at the path, Basic Settings > Account Configuration. Once you enable DND, the
icon
displays on screen for the applicable account.
Note: If there is only one account configured on the phone, then the mode setting is
ignored and the phone behaves as if the mode was set to Phone.
The following describes the key behavior for each DND mode.
•
176
Account: The DND key toggles the account in focus on the IP phone UI to on or off.
Managing Calls
•
Phone (default): The DND key toggles all accounts on the phone to on or off.
•
Custom: The DND key displays custom screens on the IP phone UI. The user can select
whether to enable/disable DND per account, enable DND on all accounts, or disable DND
on all accounts.
The following table describes the key and Message Waiting Indicator (MWI) LEDs when you
enable DND on the IP phone.
KEY LED BEHAVIOR FOR ALL MODES
(LEFT SOFTKEYS ONLY)
MWI LED BEHAVIOR FOR ALL MODES
DND key LED RED if current account in focus
has DND on.
MWI LED on if current account in focus has DND
on.
DND key LED off when current account in focus
has DND disabled.
MWI LED off if current account in focus has DND
off.
Note: If you make changes to the configuration for DND via the IP phone UI, you must
refresh the Mitel Web UI screen to see the changes.
Configuring a DND Key
The following describes the process of configuring DND on your phone. To configure a DND
key, see “Do Not Disturb (DND) Key” on page 89.
Note: If there is no DND key configured or if it has been removed, DND is disabled on
the IP phone.
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Configuring DND Using the Mitel Web UI
MITEL WEB UI
1.
Click on Basic Settings > Preferences > General.
2.
In the DND Key Mode field, select a DND mode to use on the phone.
•
Account: Sets DND for a specific account. DND key toggles the account in focus on
the phone to on or off.
•
Phone (default): Sets DND on for all accounts on the phone. DND key toggles all
accounts on the phone to on or off.
•
Custom: Sets the phone to display custom screens after pressing the DND key that list
the account(s) on the phone.
The user can select a specific account for DND, turn DND on for all accounts, or turn DND
off for all accounts.
Notes:
1. If there is only one account configured on the phone, then the mode setting is ignored
and the phone behaves as if the mode was set to Phone.
2. Using the Mitel Web UI, if you change the DND Key Mode to Phone, all accounts
synchronize to the current setting of Account 1.
3.
178
Click Save Settings.
The changes takes affect immediately without a reboot.
Managing Calls
4.
Click on Basic Settings > Account Configuration.
5.
For each account, enable DND by placing a check mark in the box. Disable DND by
unchecking the box.
Notes:
1. If you selected Account or Custom mode in Step 2, you can enable/disable each
account or all accounts as applicable. If you selected Phone mode, the first account
allows you to change the DND status for all accounts.
2. Number and name of accounts that display to this screen are dependent on the
number and name of accounts configured on the phone. Only your Administrator
can create accounts for your phone. Contact your Administrator for more information.
6.
Click Save Settings.
The changes takes affect immediately without a reboot.
CONFIGURING DND MODES USING THE IP PHONE UI
After you add a DND key to your phone, you can toggle the DND state using this key on the
phone. Use the following procedure to enable/disable DND on the IP phone.
The following procedures assume you have already configured a DND key AND assumes there
are multiple accounts configured on the phone.
DND in Account Mode
IP PHONE UI
1.
From the Home screen press the 4 navigation key to move to the Line Selection screen.
2.
Highlight the desired account using the 2 and 5 navigation keys.
3.
Press the 3 navigation key to go back to the Home screen
4.
With the account in focus on Home screen, press the DND softkey to toggle DND on or
off for the account.
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DND in Phone Mode (Default)
IP PHONE UI
1.
From the Home screen, press the DND softkey to toggle DND on or off for all accounts on
the phone.
Note: Enabling DND in Phone mode toggles all accounts on the phone to DND on.
DND in Custom Mode
IP PHONE UI
180
1.
From the Home screen, press the DND softkey.
The screen displays a list of the accounts on the phone and allows you to enable/disable
a specific account or all accounts.
2.
Use the 2 and 5 navigation keys to scroll through the accounts and press the
button
to enable DND for the selected account.
Note: Press the All On or All Off softkeys to quickly enable or disable DND for all
accounts.
3.
Press the Save softkey to save your changes.
Managing Calls
CALL FORWARD CONFIGURATION
Call Forward on the IP phone allows incoming calls to be forwarded to another destination.
On the 6867i, you can set Call Forward on the phone-side for a specific account or for all
accounts on the phone. You can set a Call Forward mode using the Mitel Web UI at the path,
Basic Settings > Preferences > General > Call Forward Key Mode: Account (default), Phone,
and Custom. Call Forward behaves according to the mode you set.
You can configure Call Forward using the Mitel Web UI at the path, Basic Settings > Account
Configuration, or you can configure Call Forward using the IP phone UI at the path, Options >
Call Forward.
Using the Mitel Web UI at the path, Operation > Softkeys and XML, you can also configure a
Call Forward key for the phone (or for an expansion module) to use as a shortcut for accessing
the Call Forward menu on the phone.
The following describes the behavior for each Call Forward mode.
•
Account (default): The Account mode allows you to configure Call Forward on a per account
basis. Pressing a configured Call Forward key applies to the account in focus.
•
Phone: The Phone mode allows you to set the same Call Forward configuration for all
accounts (All, Busy, and/or No Answer). When you configure the initial account, the phone
applies the configuration to all other accounts. (In the Mitel Web UI, only the account you
configured is enabled. All other accounts are grayed out but set to the same configuration.)
Using the Mitel Web UI, if you make changes to that initial account, the changes apply to
all accounts on the phone.
•
Custom: The Custom mode allows you to configure Call Forward for a specific account or
all accounts. You can configure a specific mode (All, Busy, and/or No Answer) for each
account independently or all accounts. On the 6867i, you can set all accounts to All On,
All Off, or copy the configuration for the account in focus to all other accounts using a
CopytoAll softkey.
Note: If there is only one account configured on the phone, then the mode setting is
ignored and the phone behaves as if the mode was set to Phone.
You can enable different Call Forward rules/modes independently (for example, you can set
different phone numbers for Busy, All, and NoAnswer modes and then turn them on/off
individually).
The following table describes the key and Message Waiting Indicator (MWI) LEDs when you
enable Call Forward on the IP phone.
KEY LED BEHAVIOR FOR ALL MODES (LEFT
SOFTKEYS ONLY)
MWI LED BEHAVIOR FOR ALL MODES
Call Forward key LED RED if any Call Forward
mode is enabled for the account in focus.
MWI LED on if any Call Forward mode is
enabled for the account in focus.
Call Forward key LED off if all Call Forward modes
are disabled for the account in focus.
MWI LED off if all Call Forward modes are
disabled for the account in focus.
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Note: If you make changes to the configuration for Call Forward via the IP phone UI,
you must refresh the Mitel Web UI screen to see the changes.
CONFIGURING A CALL FORWARD KEY
The following describes the process of configuring Call Forward on your phone. To configure
a Call Forward key, see “Call Forward Key” on page 107.
CONFIGURING CALL FORWARD USING THE MITEL WEB UI
MITEL WEB UI
182
1.
Click on Basic Settings > Preferences > General.
2.
In the Call Forward Key Mode field, select a call forward mode to use on the phone.
•
Account (default): The Account mode allows you to configure Call Forward on a per
account basis. Pressing a configured Call Forward key applies to the account in focus.
•
Phone: The Phone mode allows you to set the same Call Forward configuration for all
accounts (All, Busy, and/or No Answer). When you configure the initial account, the
phone applies the configuration to all other accounts. (In the Mitel Web UI, only the
account you configured is enabled. All other accounts are grayed out but set to the
same configuration.) Using the Mitel Web UI, if you make changes to that initial account,
the changes apply to all accounts on the phone.
•
Custom: The Custom mode allows you to configure Call Forward for a specific account
or all accounts. You can configure a specific state (All, Busy, and/or No Answer) for
each account independently or all accounts. On the 6867i, you can set all accounts to
Managing Calls
All On, All Off, or copy the configuration for the account in focus to all other accounts
using a CopytoAll softkey.
Note: If there is only one account configured on the phone, then the mode setting
is ignored and the phone behaves as if the mode was set to Phone.
3.
Click Save Settings.
The changes takes affect immediately without a reboot.
4.
Click on Basic Settings > Account Configuration.
The illustration above shows 2 accounts configured on the phone. Accounts must be set
up by your System Administrator.
Note: If the BroadSoft BroadWorks Executive and Assistant Services feature is
enabled and your phone is configured with the Assistant’s role, an additional Forward
Filtering option may be available on the Account Configuration page. For information
on the BroadWorks Executive and Assistant Services feature, refer to BroadSoft
BroadWorks Executive and Assistant Services on page 208.
5.
For each account, enable the Call Forward state by placing a check mark in one or more
of the following State fields:
•
All
•
Busy
•
No Answer
The All option forwards all incoming calls for this account to the specified phone number
regardless of the state of the phone. The phone can be in the Busy or No Answer states,
or can be in the idle state. The phone still forwards all calls to the specified number.
The Busy option call forwards incoming calls only if the account is in the busy state. The
calls are forwarded to the specified phone number.
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The No Answer option call forwards incoming calls only if the account rings but is not
answered in the defined number of rings. The call gets forwarded to the specified number.
Note: You can use the Busy and No Answer states together using different forwarding
phone numbers. If these states are enabled for an account (the All state is disabled),
and the phone is in the busy state when a call comes in, the phone can forward the call
to the specified phone number (for example, voicemail). If there is no answer on the
phone after the specified number of rings, the phone can forward the call to a different
specified number, such as a cell phone number.
6.
For each account, in the Value field, enter the phone number for which you want the
incoming calls to forward to if the phone is in the specified state.
If using the Account mode or Custom mode, you can enter different phone numbers for
each account.
Notes:
1. If you selected Account mode in Step 5, you can enable/disable each account or all
accounts as applicable. You can enter different phone number for each enabled
state.
2. If you selected Custom mode, you can enable/disable each account or all accounts
as applicable. You can enter different phone numbers for each enabled state.
3. If you selected Phone mode, all accounts are set to the same Call Forward
configuration (All, Busy, and/or No Answer) as Account 1 on the phone. In the Mitel
Web UI, only Account 1 is enabled. All other accounts are grayed out but use the
same configuration as Account 1.
4. Using the Mitel Web UI, if you make changes to Account 1, the changes apply to all
accounts on the phone. Using the IP phone UI, if you make changes to any other
account other then Account 1, the changes also apply to all accounts on the phone.
When enabling a Call Forward state, you must specify a phone number for the phone
to Call Forward to. The number you specify applies to all accounts of the same mode.
5. Number and name of accounts that display to this screen are dependent on the
number and name of accounts configured on the phone. The name for the account
is specified by your System Administrator. Contact your System Administrator for
more information.
184
7.
For the No Answer state, in the No. Rings field, enter the number of times that the account
rings before forwarding the call to the specified number. Valid values are 1 through 20.
Default is 1.
8.
When using the Account mode or Custom mode, you can enter a different number of rings
for each account. If you use the Mitel Web UI to change the Call Forward Key Mode to
Phone, all accounts synchronize to Account 1.
9.
Click Save Settings.
The changes takes affect immediately without a reboot.
Managing Calls
USING CALL FORWARD VIA THE IP PHONE UI
Once Call Forward is enabled on your phone, you can access the Call Forward menus by
pressing a pre-configured Call Forward key, or by selecting Options > Call Forward from the
IP phone UI.
Note: If the BroadSoft BroadWorks Executive and Assistant Services feature is enabled
and your phone is configured with the Assistant’s role, an additional Forward Filtering
option may be available on the Account Configuration page. For information on the
BroadWorks Executive and Assistant Services feature, refer to BroadSoft BroadWorks
Executive and Assistant Services on page 208.
Call Forward in Account Mode
IP PHONE UI
1.
From the Home screen press the 4 navigation key to move to the Line Selection screen.
2.
Highlight the desired account using the 2 and 5 navigation keys.
3.
Press the 3 navigation key to go back to the Home screen
4.
With the account in focus on Home screen, press the configured Call Fwd softkey or press
, navigate to the Call Forward option and press the
button or Select softkey.
The Call Forward screen displays for the account you selected.
5.
Enter forwarding numbers using the dialpad keys for any of the following states:
•
All: Forwards all incoming calls for the respective account to the specified number.
•
Busy: Forwards incoming calls to a specified number if DND has been enabled for that
account OR if the account is currently engaged in another call.
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•
No Answer: Forwards incoming calls to a specified number if the call has not been
answered for the specified number of rings.
Notes:
1. Pressing the 2 navigation key moves the selection to the next field/checkbox.
2. If All and Busy and No Answer are all enabled (and/or if the account has DND
enabled), the All settings take precedence over Busy and No Answer.
3. Pressing the CopyToAll key copies the call forward number of the Call Forward
mode in focus to every Call Forward mode of that account. For example, if you
have the cursor pointing at the All state and has a call forward phone number
configured, pressing the CopytoAll key assigns the same phone number to the
Busy and No Answer states as well.
6.
If configuring a forwarding number for the No Answer state, navigate to the No. Rings field
and press the 3 or 4 navigation keys to change the desired number of rings.
7.
Using the 2 navigation key, move to the On checkbox beside the respective Call Forward
mode and press the
button to enable the Call Forward mode.
8.
Press the Save softkey to save your changes.
Call Forward in Phone Mode
IP PHONE UI
186
1.
Press the configured Call Fwd softkey or press
, navigate to the Call Forward
option and press the
button or Select softkey.
The Call Forward screen displays and is applicable to all accounts configured on the phone.
2.
Enter forwarding numbers using the dialpad keys for any of the following states:
•
All: Forwards all incoming calls for the respective account to the specified number.
•
Busy: Forwards incoming calls to a specified number if DND has been enabled for that
account OR if the account is currently engaged in another call.
Managing Calls
•
No Answer: Forwards incoming calls to a specified number if the call has not been
answered for the specified number of rings.
Notes:
1. Pressing the 2 navigation key moves the selection to the next field/checkbox.
2. If All and Busy and No Answer are all enabled (and/or if the account has DND
enabled), the All settings take precedence over Busy and No Answer.
3. Pressing the CopyToAll key copies the call forward number of the Call Forward
mode in focus to every Call Forward mode of that account. For example, if you
have the cursor pointing at the All state and has a call forward phone number
configured, pressing the CopytoAll key assigns the same phone number to the
Busy and No Answer states as well.
3.
If configuring a forwarding number for the No Answer state, navigate to the No. Rings field
and press the 3 or 4 navigation keys to change the desired number of rings.
4.
Using the 2 navigation key, move to the On checkbox beside the respective Call Forward
mode and press the
button to enable the Call Forward mode.
5.
Press the Save softkey to save your changes.
Note: In Phone mode, the configuration applies to all the accounts on the phone.
Call Forward in Custom Mode
IP PHONE UI
1.
Press the configured Call Fwd softkey or press
option and press the
button or Select softkey.
The Call Forward screen displays.
2.
Press the 3 or 4 navigation keys to change to the desired account.
Note: Select All Accounts if you want your changes to be made to all the accounts
configured on the phone
3.
Enter forwarding numbers using the dialpad keys for any of the following states:
•
, navigate to the Call Forward
All: Forwards all incoming calls for the respective account to the specified number.
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•
Busy: Forwards incoming calls to a specified number if DND has been enabled for that
account OR if the account is currently engaged in another call.
•
No Answer: Forwards incoming calls to a specified number if the call has not been
answered for the specified number of rings.
Notes:
1. Pressing the 2 navigation key moves the selection to the next field/checkbox.
2. If All and Busy and No Answer are all enabled (and/or if the account has DND
enabled), the All settings take precedence over Busy and No Answer.
3. Pressing the CopyToAll key copies the call forward number of the Call Forward
mode in focus to every Call Forward mode of that account. For example, if you
have the cursor pointing at the All state and has a call forward phone number
configured, pressing the CopytoAll key assigns the same phone number to the
Busy and No Answer states as well.
188
4.
If configuring a forwarding number for the No Answer state, navigate to the No. Rings field
and press the 3 or 4 navigation keys to change the desired number of rings.
5.
Using the 2 navigation key, move to the On checkbox beside the respective Call Forward
mode and press the
button to enable the Call Forward mode.
6.
Press the Save softkey to save your changes.
Additional Features
ADDITIONAL FEATURES
This section describes additional features you can use on the 6867i phone.
DISPLAY DTMF DIGITS
A feature on the 6867i phone allows users to enable or disable DTMF (dual-tone
multi-frequency) digits to display to the IP phone when using the dialpad to dial, or when dialing
from a softkey or expansion module key.
DTMF is the signal sent from the phone to the network that you generate when you press the
phone’s touch keys. This is also known as touchtone dialing. Each key you press on your phone
generates two tones of specific frequencies. One tone is generated from a high-frequency group
of tones and the other from a low frequency group.
If you enable the Display DTMF Digits parameter, the digits you are dialing from the dialpad
or softkey display to the IP phone’s LCD display. This parameter is disabled by default (no digits
display when dialing).
You can enable the Display DTMF Digits parameter using the Mitel Web UI.
CONFIGURING DISPLAY OF DTMF DIGITS
MITEL WEB UI
1.
Click on Basic Settings > Preferences > General.
2.
Enable the Display DTMF Digits field by checking the check box.
Disable this field by unchecking the box (default is disabled).
3.
Click Save Settings to save your settings.
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PLAY CALL WAITING TONE
You can enable or disable the playing of a call waiting tone when a caller is on an active call
and a new call comes into the phone.
You can configure this feature using the Mitel Web UI.
CONFIGURING CALL WAITING TONE
MITEL WEB UI
190
1.
Click on Basic Settings > Preferences > General.
2.
The Play Call Waiting Tone field is enabled by default. To disable this field, uncheck the
box.
3.
Click Save Settings to save your settings.
Additional Features
STUTTERED DIAL TONE
You can enable or disable the playing of a stuttered dial tone when there is a message waiting
on the IP phone.
You can configure this feature using the Mitel Web UI.
CONFIGURING STUTTERED DIAL TONE
MITEL WEB UI
1.
Click on Basic Settings > Preferences > General.
2.
The Stuttered Dial Tone field is enabled by default. To disable this field, uncheck the box.
3.
Click Save Settings to save your settings.
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XML BEEP SUPPORT
Using the Mitel Web UI, you can enable or disable a beep to be audible when the phone receives
an XML application using the XML Beep Support field at the path Basic Settings > Preferences
> General. If you disable this feature, then no beep is heard when the XML application arrives
to the phone.
If your System Administrator has set a value for this feature in a custom XML application or in
the configuration files, the value you set in the Mitel Web UI overrides the Administrator’s setting.
Setting and saving the value in the Mitel Web UI applies to the phone immediately.
CONFIGURING XML BEEP SUPPORT
MITEL WEB UI
192
1.
Click on Basic Settings > Preferences > General.
2.
The XML Beep Support field is enabled by default. To disable this field, uncheck the box.
3.
Click Save Settings.
Additional Features
STATUS SCROLL DELAY
Using the Mitel Web UI, you can specify a scroll delay option that allows you to set the time
delay, in seconds, between the scrolling of each status message on the phone. You can specify
this setting in the Status Scroll Delay (seconds) field at the path Basic Settings > Preferences
> General. The default time is 5 seconds for each message to display before scrolling to the
next message. You can increase or decrease this time as required. Setting and saving the value
in the Mitel Web UI applies to the phone immediately.
CONFIGURING STATUS SCROLL DELAY
MITEL WEB UI
1.
Click on Basic Settings > Preferences > General.
2.
Enter a value in the Status Scroll Delay (seconds) field. Valid values are: 1 to 25 seconds.
Default is 5 seconds.
3.
Click Save Settings to save our changes.
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SWITCH UI FOCUS TO RINGING LINE
You can configure a feature on the 6867i that controls the behavior of the phone when it receives
an incoming call when it is already in a connected call. When a call comes into the phone, and
the phone is already on a connected call, the phone switches focus to the ringing line to enable
the user to see who is calling them. You can turn off this functionality so that the phone stays
focused on the connected call. You can do this using the Switch Focus to Ringing Line
parameter in the Mitel Web UI.
CONFIGURING SWITCH FOCUS TO RINGING LINE
MITEL WEB UI
194
1.
Click on Basic Settings > Preferences > General.
2.
The Switch Focus to Ringing Line field is enabled by default. To disable this field, uncheck
the box.
3.
Click Save Settings to save your settings.
Additional Features
CALL HOLD REMINDER DURING ACTIVE CALLS
The IP phones allow you to enable or disable the ability for the phone to initiate a continuous
reminder tone on the active call when another call is on hold. For example, when this feature
is enabled, and the call on Line 1 is on hold, and then the you answer a call on Line 2 and stay
on that line, a reminder tone is played in the active audio path on Line 2 to remind you that
there is still a call on hold on Line 1.
When this feature is disabled, a ring splash is heard when the active call hangs up and there
is still a call on hold.
You can enable or disable this feature using the Call Hold Reminder During Active Calls
parameter in the Mitel Web UI.
CONFIGURING CALL HOLD REMINDER DURING ACTIVE CALLS
MITEL WEB UI
1.
Click on Basic Settings > Preferences > General.
2.
The Call Hold Reminder During Active Calls field is disabled by default. To enabled this
field, check the box.
When this feature is enabled, a reminder tone is heard on the active call when another call
is on hold. When disabled, a ring splash is heard when the active call hangs up and there
is still a call on hold.
3.
Click Save Settings.
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CALL HOLD REMINDER (ON SINGLE HOLD)
On the 6867i IP phone, you can enable or disable a feature that will start the reminder ring
splash timer as soon as you put a call on hold (even when no other calls are active on the
phone). When enabled, the phone initiates a reminder ring splash periodically for the single
call on hold. When disabled, no reminder ring splash is audible.
You can enable or disable this feature using the Call Hold Reminder parameter in the Mitel
Web UI.
CONFIGURING CALL HOLD REMINDER
MITEL WEB UI
196
1.
Click on Basic Settings > Preferences > General
2.
The Call Hold Reminder field is disabled by default. To enabled this field, check the box.
When this feature is enabled, the reminder ring splash timer starts as soon as you put a
call on hold (even when no other calls are active on the phone). The phone initiates a
reminder ring splash periodically for the single call on hold. When disabled, no reminder
ring splash is audible.
3.
Click Save Settings.
Additional Features
CALL WAITING TONE PERIOD
You can specify a specific time period (in seconds) for the call waiting tone to play at regular
intervals on an active call using the parameter Call Waiting Tone Period. A value of 0 is the
default and plays the call waiting tone only once on the active call. When the incoming caller
hangs up, the call waiting tone stops on the existing active call.
You can enable or disable this feature in the Mitel Web UI.
CONFIGURING CALL WAITING TONE PERIOD
MITEL WEB UI
1.
Click on Basic Settings > Preferences > General
2.
In the Call Waiting Tone Period field, enter a time period, in seconds, that the call waiting
tone will be audible on an active call when another call comes in. Default is 0 seconds.
When enabled, the call waiting tone plays at regular intervals for the amount of time set
for this parameter. For example, if set to 30 the call waiting tone plays every 30 seconds.
When set to 0, the call waiting tone is audible only once on the active call.
3.
Click Save Settings.
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PREFERRED LINE AND PREFERRED LINE TIMEOUT
The 6867i has two parameters called preferred line and preferred line timeout. If you enable
the preferred line parameter on your phone, after a call ends (incoming or outgoing), the display
switches back to the preferred line. Next time you go off-hook to make another call, you pickup
on the preferred line. You can enable the Preferred Line parameter using the Mitel Web UI at
the location, Basic Settings > Preferences > General. You can also set a Preferred Line
Timeout parameter that specifies the number of seconds it takes for the phone to switch back
to the preferred line.
The following table provides the behavior of the preferred line focus feature with other features
on the phone:
PHONE FEATURE
PREFERRED LINE BEHAVIOR
Last Call Return
The phone switches back to the focused line immediately after the call ends.
Speeddial
The line is already specified when the speed dial is created. The phone
switches back immediately after the call ends.
Conference
For incoming calls, the phone switches back immediately after the call ends.
Transfer
For incoming or outgoing calls, the current behavior is that the same line
used to transfer the call does not change. For incoming calls, the phone
switches back immediately after the call transfers.
Park
The phone switches back immediately after the call ends.
Voicemail
The phone switches back immediately after the call ends.
Redial
The phone switches back immediately after the call ends.
Dialing
For incomplete dialing on a non-preferred line, the focus does not change if
some digits are entered.
If no digits are entered or digits were cleared, the focus changes to preferred
line after the time out has passed without activities.
Caller ID
If the Switch UI Focus To Ringing Line parameter is disabled, the User is
able to see the Caller ID when the phone switches the focus to the ringing
line.
Factory Default
Factory default and recovery mode clears the preferred line and preferred
line timeout parameters, and the phone operates in a non-preferred line
mode.
Notes:
1. If you specify a value of 0 for the Preferred Line parameter, it disables the preferred
line focus feature.
2. If you specify a value of 0 for the Preferred Line Timeout parameter, the phone
returns the line to the preferred line immediately.
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Additional Features
CONFIGURING PREFERRED LINE AND PREFERRED LINE TIMEOUT
MITEL WEB UI
1.
Click on Basic Settings > Preferences > General.
2.
In the Preferred Line field, select a preferred line to switch focus to after incoming or
outgoing calls end on the phone. Default is 1. Valid values are:
•
None (disables the preferred line focus feature)
•
1 through 24.
For example, if you set the preferred line to 2, when a call (incoming or outgoing) ends on
the phone (on any line), the phone switches focus back to Line 2.
3.
In the Preferred Line Timeout field, enter the amount of time, in seconds, that the phone
switches back to the preferred line after a call (incoming or outgoing) ends on the phone,
or after a duration of inactivity on an active line. Default is 0.
Valid values are: 0 to 999
4.
Click Save Settings.
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GOODBYE KEY CANCELS INCOMING CALLS
The 6867i has a feature that allows you to configure the Goodbye key to drop a second incoming
call or ignore incoming calls presented to the phone when you are on an active call. The
parameter is called Goodbye Key Cancels Incoming Call and is configurable via the Mitel
Web UI.
If you enable this parameter, which is the default, pressing the
key rejects calls coming
into the phone while you are on an active call. When you disable this parameter, pressing the
key hangs up the active call.
CONFIGURING GOODBYE KEY TO CANCEL INCOMING CALLS
MITEL WEB UI
200
1.
Click on Basic Settings > Preferences > General.
2.
The Goodbye Key Cancels Incoming Call field is enabled by default. To disable this field,
uncheck the box.
3.
Click Save Settings to save your settings.
Additional Features
MESSAGE WAITING INDICATOR
You can configure the Message Waiting Indicator (MWI) to illuminate for a specific line or for
all lines. For example, if you configure the MWI LED on Line 2 only, the LED illuminates if a
voicemail is pending on Line 2. If you configure the MWI LED for all lines, the LED illuminates
if a voicemail is pending on any line on the phone (lines 1 through 24).
You configure the MWI using the Mitel Web UI.
CONFIGURING MESSAGE WAITING INDICATOR
MITEL WEB UI
1.
Click on Basic Settings > Preferences > General.
2.
The Message Waiting Indicator Line field is set to ALL lines by default. If required, change
the setting to a specific line by selecting a line from the list. Valid values are All and lines
1 through 24.
3.
Click Save Settings.
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INCOMING INTERCOM CALL FEATURES
By default, the IP phone allows incoming intercom calls to be automatically answered without
having to set up an Icom key on your phone. The phone automatically plays a warning tone
when it receives an incoming intercom call. It also mutes the microphone. If the intercom call
comes into the phone while an active call is already present, the phone puts the active call on
hold and answers the intercom call.
You can change the behavior of how the phone handles incoming intercom calls by
enabling/disabling the following parameters using the Mitel Web UI:
•
Auto Answer
•
Microphone Mute
•
Play Warning Tone
•
Allow Barge In
AUTO-ANSWER/PLAY WARNING TONE
The auto-answer feature on the IP phone allows you to enable or disable automatic answering
for an Intercom call. If Auto-Answer is enabled, the phone automatically answers an incoming
intercom call. If Play Warning Tone is also enabled, the phone plays a tone to alert you before
answering the intercom call. If Auto-Answer is disabled, the phone treats the incoming intercom
call as a normal call. Auto-Answer and Play Warning Tone are enabled by default.
Note: Your Administrator can set a time period delay before the phone automatically
answers. Contact your System Administrator for more information.
MICROPHONE MUTE
You can mute or unmute the microphone on the IP phone for intercom calls made by the
originating caller. If you want to mute the intercom call, you enable this feature. If you want to
unmute (or hear the intercom call), you disable this feature. Microphone Mute is enabled by
default.
ALLOW BARGE IN
You can configure whether or not the IP phone allows an incoming intercom call to interrupt an
active call. The Allow Barge In parameter controls this feature. When you enable the this
parameter, which is the default value, an incoming intercom call takes precedence over any
active call, by placing the active call on hold and automatically answering the intercom call.
When you disable this parameter, and there is an active call, the phone treats an incoming
intercom call like a normal call and plays the call warning tone. Allow Barge In is enabled by
default.
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Additional Features
CONFIGURING INCOMING INTERCOM SETTINGS
MITEL WEB UI
1.
Click on Basic Settings > Preferences > Incoming Intercom Settings.
2.
The Auto-Answer field is enabled by default. The automatic answering feature is turned
on for the IP phone for answering Intercom calls. To disable this field, uncheck the box.
Note: If the Auto-Answer field is not checked (disabled), the phone treats the incoming
intercom call as a normal call.
3.
The Microphone Mute field is enabled by default. The microphone is muted on the IP
phone for Intercom calls made by the originating caller. To disable this field, uncheck the
box.
4.
The Play Warning Tone field is enabled by default. If Auto-Answer is enabled, the phone
plays a warning tone when it receives in incoming intercom call. To disable this field,
uncheck the box.
5.
The Allow Barge In field is enabled by default. If Allow Barge In is enabled, the phone
puts an active call on hold and answers the incoming Intercom call. To disable this field,
uncheck the box.
6.
Click Save Settings to save your settings.
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GROUP RTP PAGING
You can configure the phone to allow it to receive a Real Time Transport Protocol (RTP) stream
from pre-configured multicast address(es) without involving SIP signaling. This is called Group
Paging on the IP phones. You can specify up to 5 multicast addresses that the phone listens
for on the network. This feature is configurable using the Mitel Web UI only.
The 6867i in the local network listens for RTP on the pre-configured multicast address. The
Phone displays the Paging message to the phone’s LCD. It uses the G711 uLaw CODEC for
multicast RTP.
The recipient can drop the incoming page if required. The recipient can also set DND to ignore
any incoming pages.
For incoming RTP multicasts, the ringing display is dependent on the setting for the Allow
Barge In parameter (see “Allow Barge In” on page 202). If this parameter is disabled, and there
is no other call on the phone, then the paging is automatically played via the default audio device.
If there is an existing call on the phone, the call initially displays in the ringing state. The user
has the option to accept/ignore the call. If the Allow Barge In parameter is enabled, the RTP
multicast call barges in, and any existing calls are put on hold.
If an RTP multicast session already exists on the phone, and the phone receives another
incoming RTP multicast session, the priority is given to the first multicast session and the second
multicast session is ignored. The behavior for the incoming calls in this case is also based on
the setting for the Allow Barge In parameter. The incoming call is handled as if there were an
existing call already on the phone.
CONFIGURING GROUP RTP PAGING
MITEL WEB UI
1.
Click on Basic Settings > Preferences > Group Paging RTP Settings.
2.
In the Paging Listen Addresses text box, enter the multicast IP address(es) and port
number on which the phone listens for incoming multicast RTP packets.
Enter the IP address in dotted decimal format (for example,
239.0.1.15:10000,239.0.1.20:15000)
You can enter up to 5 listening multicast addresses.
If this field is blank, the paging listening capability is disabled on the phone.
Notes:
1. Recipient of a paging call can set a global DND to ignore any incoming pages.
2. For incoming paging, the phone uses the Intercom configuration settings. The
incoming page is dependent on the Allow Barge In parameter setting and the
idling/on call state
3.
204
Click Save Settings.
Additional Features
SHARED CALL APPEARANCE (SCA) CALL BRIDGING
Shared Call Appearance (SCA) is when incoming calls are presented to multiple phones
simultaneously. For example, it is the ability to assign the boss' extension to a button on the
secretary's phone. Calls can be transferred between two phones with the same extension button
by simply putting the call on hold at one phone and picking it up on the other. Status LEDs light
and flash in unison, allowing all people sharing the extension to see the status at a glance.
The phones include an enhanced SCA for the call managers that support call bridging and
allows two or more SCA users to be connected in a call with a third party.
Refer to the following example.
Phone A calls the SCA number
and all the phones in the SCA
environment ring.
Note: A user can place a call on hold while in an SCA bridged call,
by pressing the SCA line key.
SCA phone 1 answers.
When 2 and 3 pickup,
1 can hang up.
SCA phone 2 joins by
pressing SCA line. When
phone 1 hangs up, 2 is still
connected. Phone 2 can
press the line key to
put SCA call on hold
leaving 3 still connected
to 1.
SCA phone 3 joins by
pressing SCA line. When
phone 1 hangs up, 3 is still
connected. Phone 3 can
press the line key to
put SCA call on hold
leaving 2 still connected
to 1.
Using the example above, when a call comes into Phone 1, Phone 2 and Phone 3 can pickup
the same call by pressing the SCA line key. Phone 2 and 3 display the call they are bridging
into on the LCD of the phones. Existing SCA parties in a bridge or one-to-one call hear an
audible beep when another party has joined the call.
Note: Your Administrator must enable/disable the beep on the server-side.
If a phone is configured for SCA bridging and it attempts to join a call, but the account on the
server does not have this functionality enabled, an error message displays to the LCD on the
phone.
The SCA call bridging feature is disabled by default on all phones. Your Administrator can
enable/disable this feature if required. Contact your System Administrator for more information.
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Keys States and LED/Button Behavior
There are two call states on the phones that support SCA bridging:
•
Bridge-active - A bridged call is in progress
•
Bridge-held - The 3rd-party (i.e., non-SCA party) in the bridge is on hold.
The following tables provide the key states and LED/image behavior in an SCA bridge call for
users involved in an SCA call (local) and users not involved in the SCA call (remote).
Line Keys
206
STATE
LINE LED FOR LOCAL
LINE LED FOR REMOTE
Idle
Off
Off
Seized
Solid Green
Solid Red
Progressing (outgoing call)
Green
Solid Red
Alerting (incoming call)
Flashing Red
Off
Active
Solid Green
Solid Red
Held
Slow Flashing Green
Slow Flashing Red
Hold Private
Slow Flashing Green
Solid Red
Bridge-Active
Solid Green
Solid Red
Bridge-Held
Slow Flashing Green
Solid Red
Additional Features
Softkeys
STATE
SOFTKEY IMAGE
FOR LOCAL
SOFTKEY LED
FOR LOCAL
SOFTKEY IMAGE
FOR REMOTE
SOFTKEY LED
FOR REMOTE
Idle
Off
Off
Seized
Solid Red
Solid Red
Progressing
(outgoing call)
Solid Red
Solid Red
Alerting
(incoming call)
Flashing Red
N/A
Active
Solid Red
Solid Red
Held
Slow Flashing
Red
Slow Flashing
Red
(Blinking)
Hold Private
(Blinking)
Slow Flashing
Red
(Blinking)
Solid Red
(Blinking)
Bridge-Active
Solid Red
Solid Red
Bridge-Held
Slow Flashing
Red
Solid Red
(Blinking)
(Blinking)
SCA VOICEMAIL INDICATORS
Visual indicators for voicemail messages on SCA lines can be enabled by your System
Administrator. When an SCA-configured line has a pending voicemail message, your
Administrator has the option of configuring the phone to display a voicemail icon and the number
of pending messages beside the softkey’s label corresponding to the line. Additionally, the
softkey’s LED will be illuminated.
Alternatively, the display can be configured to only show the envelope icon beside the softkey’s
label (i.e. no indication of the number of pending messages). Contact your System Administrator
for more information.
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BROADSOFT BROADWORKS EXECUTIVE AND ASSISTANT
SERVICES
The IP phone supports the BroadSoft BroadWorks Executive and Assistant Services feature.
The Executive and Assistant Services feature allows for an inter-network relationship to be
created between Executives and Assistants allowing calls to the Executive’s phone to be
screened, filtered, and routed to an Assistant, whereby the Assistant can answer, divert the
filtered call, or push the call back to the Executive.
Note: Contact your System Administrator for feature availability details and additional
information on how to configure and use the BroadSoft BroadWorks Executive and
Assistant Services feature.
FILTER SOFTKEY
A “Filter” key type is available allowing both Executives and Assistants the ability to easily
activate and deactivate the Executive Call Filtering feature.
Note: Contact your System Administrator if you require assistance with regards to
configuring the Filter key.
Filter Key for the Executive’s Phone
The Executive’s phone requires that only one Filter key be configured. The Filter key’s value
can either be left undefined or, it can be defined using the following values:
•
Executive Call Filtering Activation FAC (e.g. "#61")
•
•
Used when the Deactivation FAC is in the same format as the Activation FAC but
sequentially one number above the Activation FAC. For example, if the key value is
defined as "#61" (the Activation FAC), the phone will automatically assume that the
Deactivation FAC is "#62" and will use that code to deactivate Executive Call Filtering.
Executive Call Filtering Activation FAC followed by a semi-colon and then Executive Call
Filtering Deactivation FAC (e.g. "#61;*61" or "#61;#71")
•
Used when the Activation and Deactivation FACs are not in the same format or when
they are not sequential. For example, if the Activation FAC is configured in the BroadSoft
BroadWorks Web portal is "#61" and the Deactivation FAC is configured as "*61" or
"#71", the key value should be defined with the two specific FACs separated by a
semi-colon (i.e. "#61;*61" or "#61;#71" respectively).
Notes:
1. If the Deactivation FAC is not specified after the semi-colon (e.g. "#61;"), the
phone will ignore the semi-colon and behave as if only the Activation FAC was
defined (i.e. the phone will automatically assume that the Deactivation FAC is
in the same format but sequentially one number above the Activation FAC.
2. The IP phones support Executive Call Filtering Activation/Deactivation FACs
that contain the prefix “#” or “*”.
Irrespective of a defined or undefined key value, when the Filter key is pressed, Executive Call
Filtering will be activated and the key’s corresponding LED will be lit. When the Filter key is
208
Additional Features
pressed again, Executive Call Filtering will deactivate and the key’s corresponding LED will
turn off.
Note: Upon a reboot, the initial state of the Filter key LED will correspond to the Executive
Call Filtering state configured on the call manager.
Configuring the Filter Key on the Executive’s Phone Using the Mitel Web UI
Use the following procedure to configure the Filter key on the Executive’s phone using the Mitel
Web UI:
MITEL WEB UI
1.
Click on Operation->Softkeys and XML.
or
Click on Operation->Expansion Module Keys.
2.
Select a key that you want to use as a Filter activate/deactivate key.
3.
In the "Type" field, select "Filter".
4.
In the "Label" field, enter a label to apply to this key (e.g. Filter).
5.
(Optional) In the "Value" field, enter the Executive Call Filtering Activation FAC (e.g. #61)
or both the Executive Call Filtering Activation and Deactivation FACs followed by a semi-colon (e.g. #61;*61).
6.
In the “Line” field, select the line for which you want to use the key functionality.
7.
Click Save Settings to save your settings.
Filter Key for the Assistant’s Phone
As an Assistant can be associated with multiple Executives simultaneously, the Assistant’s
phone can be configured with multiple Filter softkeys; one softkey for each Executive. In this
case, the value of each Filter softkey should correspond to the phone number or extension of
the respective Executive as per configured in the user’s profile.
When Filter softkeys are configured with key values, pressing the respective Filter softkey will
activate Executive Call Filtering for the applicable Executive and the softkey’s corresponding
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Mitel 6867i SIP Phone Release 4.1.0 SP3 User Guide
LED will be lit. When the same Filter softkey is pressed again, Executive Call Filtering for the
applicable Executive will deactivate and the softkey’s corresponding LED will turn off.
Alternatively, a single Filter softkey can be configured without a defined key value. If this is the
case, the Assistant will be able to manually activate and deactivate Executive Call Filtering for
each associated Executive through the phone’s UI. In this scenario, as only one Filter softkey
is utilized, the softkey’s corresponding LED will be lit when Executive Call Filtering is activated
for even one associated Executive. If Executive Call Filtering is disabled for all associated
Executives, the softkey’s corresponding LED will turn off.
Note: If Call Forward is enabled for filtered calls, LEDs for all Filter softkeys will be turned
off.
Configuring the Filter Key on the Assistant’s Phone Using the Mitel Web UI
Use the following procedure to configure the Filter key on the Assistant’s phone using the Mitel
Web UI:
MITEL WEB UI
210
1.
Click on Operation->Softkeys and XML.
or
Click on Operation->Expansion Module Keys.
2.
Select a key that you want to use as a Filter activate/deactivate key.
3.
In the "Type" field, select "Filter".
4.
In the "Label" field, enter a label to apply to this key (e.g. "Filter-Stefan" for a specific
Executive or simply "Filter" for a generic Filter key with no defined value).
Note: To utilize a single Filter softkey without a defined key value (so that you can
manually activate and deactivate Executive Call Filtering through the phone’s UI)
skip to Step 8.
5.
In the "Value" field, enter the Executive’s phone or extension number (e.g. 4100)
6.
In the “Line” field, select the line for which you want to use the key functionality.
7.
Repeat Steps 2 to 6 for each respective Executive for whom you would like to assign a
Filter key.
Additional Features
8.
Click Save Settings to save your settings.
SPEEDDIAL KEY WITH INITIATE CALL FUNCTIONALITY (ASSISTANTS
ONLY)
Speeddial keys can be configured to efficiently utilize the Executive-Assistant Initiate Call
function. With a Speeddial key configured for this feature, Assistants can initiate a call on behalf
of an Executive, whereby the call will appear to the target as one originated by the Executive
himself/herself. The Speeddial key’s value can be defined using the following syntax:
•
Executive-Assistant Initiate Call FAC (e.g. #64):
•
•
Executive-Assistant Initiate Call FAC followed by the Executive’s Address (e.g. #644052):
•
•
In such scenarios, the call manager will play an audible prompt asking you to enter the
Executive’s Address and Destination Address manually using the keypad.
In such scenarios, only the Destination Address will need to be manually entered using
the keypad.
Executive-Assistant Initiate Call FAC, followed by the Executive’s Address, an asterisk, and
then the Destination Address (e.g. #644052*4059):
•
In such scenarios, addresses will not need to be manually entered and the phone will
automatically initiate the call to the target phone on behalf of the Executive.
Notes:
1. Contact your System Administrator if you require assistance with regards to
configuring the Speeddial key with the Initiate Call functionality.
2. The Speeddial key type can be utilized for additional functions related to the
Executive and Assistant Services feature that rely on FAC calls (i.e. opting in to an
Executive’s filtered call pool, opting out of an Executive’s filtered call pool, etc...).
Contact your System Administrator for further details.
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Configuring the Initiate Call Key on an Assistant’s Phone Using the Mitel Web UI
Use the following procedure to configure the Initiate Call Key on an Assistant’s phone using the Mitel
Web UI:
MITEL WEB UI
212
1.
Click on Operation->Softkeys and XML.
or
Click on Operation->Expansion Module Keys.
2.
Select a key that you want to use as an Initiate Call key.
3.
In the "Type" field, select "Speeddial".
4.
In the "Label" field, enter a label to apply to this key (e.g. Init).
5.
In the "Value" field, enter the Initiate Call FAC (e.g. #64)
or
In the "Value" field, enter the Initiate Call FAC, followed by the Executive’s Address (e.g.
#644052)
or
In the "Value" field, enter the Initiate Call FAC, the Executive’s Address, followed by an
asterisk, and then the Destination Address (e.g. #644052*4059)
6.
In the “Line” field, select the line for which you want to use the key functionality.
7.
Click Save Settings to save your settings.
Additional Features
EXECUTIVE PHONE FEATURES
Users with phones assigned with the Executive role are able to:
•
Activate and deactivate the Executive Call Filtering service from the phone
•
Intercept or ignore filtered calls before they are transferred to the Assistant
To Activate Executive Call Filtering on an Executive’s Phone
Use the following procedure to activate Executive Call Filtering on an Executive’s Phone:
IP PHONE UI
1.
Press the configured “Filter” key.
Executive Call Filtering is now activated and the key’s corresponding LED will be lit.
To Deactivate Executive Call Filtering on an Executive’s Phone
Use the following procedure to deactivate Executive Call Filtering on an Executive’s Phone:
IP PHONE UI
1.
Press the configured “Filter” key.
Executive Call Filtering is now deactivated and the key’s corresponding LED will be turned
off.
To Intercept a Filtered Call Before it is Transferred to an Assistant
Use the following procedure to intercept a filtered call before it is transferred to an Assistant:
IP PHONE UI
1.
Lift the handset, press the
button, or press the Answer softkey if the phone has
no active calls
or
Press the Answer softkey if on an active call.
To Ignore a Filtered Call
Use the following procedure to ignore a filtered call:
IP PHONE UI
1.
Press the
button or Ignore softkey if the phone has no active calls
or
Press the Ignore softkey if on an active call.
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ASSISTANT PHONE FEATURES
Users with phones assigned with the Assistant role are able to:
•
Activate and deactivate the Executive Call Filtering service from the phone
•
Answer or ignore a filtered call
•
Push a filtered call back to the Executive
•
Perform a blind transfer of a filtered call to the Executive
•
Perform a semi-attended transfer of a filtered call to the Executive
•
Perform a consultative transfer of a filtered call to the Executive
•
Activate and deactivate call forwarding of the Executive’s filtered calls
•
Initiate a call on behalf of an Executive
Notes:
1. Push functionality does not carry over to the target phone when call forwarding of
an Executive’s filtered calls is enabled.
2. Assistants are also able to handle filtered calls in the same manner as unfiltered calls.
To Activate Executive Call Filtering on an Assistant’s Phone when the Filter Key’s Value
is Defined
Use the following procedure to activate Executive Call Filtering on an Assistant’s phone when
the Filter key’s value is defined:
IP PHONE UI
1.
Press the configured “Filter” key corresponding to the respective Executive.
Executive Call Filtering is now activated for that Executive and the key’s corresponding
LED will be lit.
Note: If Call Forward is enabled for filtered calls, LEDs for all Filter keys will be
turned off.
To Activate Executive Call Filtering on an Assistant’s Phone when the Filter Key’s Value
is Not Defined
Use the following procedure to activate Executive Call Filtering on an Assistant’s phone when
the Filter key’s value is not defined:
IP PHONE UI
214
1.
Press the “Filter” softkey.
The list of associated Executives will appear on screen.
2.
Select the Executive for whom you want to activate Executive Call Filtering by pressing
the 5 or 2 navigation keys and then pressing the
button.
Additional Features
A checkmark will be displayed beside the Executive indicating Executive Call Filtering is
to be activated.
3.
Press the Save softkey.
Notes:
1. The LED corresponding to the “Filter” key will be lit if Executive Call Filtering is
activated for any associated Executive. The LED will turn off if Executive Call
Filtering is deactivated for all associated Executives.
2. If Call Forward is enabled for filtered calls, the LED for the Filter softkey will be
turned off
To Deactivate Executive Call Filtering on an Assistant’s Phone when the Filter Key’s
Value is Defined
Use the following procedure to deactivate Executive Call Filtering on an Assistant’s phone when
the Filter key’s value is defined:
IP PHONE UI
1.
Press the configured “Filter” key corresponding to the respective Executive.
Executive Call Filtering is now deactivated for that Executive and the key’s corresponding
LED will turn off.
Note: If Call Forward is enabled for filtered calls, LEDs for all Filter keys will be
turned off.
To Deactivate Executive Call Filtering on an Assistant’s Phone when the Filter Key’s
Value is Not Defined
Use the following procedure to deactivate Executive Call Filtering on an Assistant’s phone when
the Filter key’s value is not defined:
IP PHONE UI
1.
Press the “Filter” key.
The list of associated Executives will appear on screen.
2.
Select the Executive for whom you want to deactivate Executive Call Filtering by pressing
button.
the 5 or 2 navigation keys and then pressing the
The checkmark will be removed beside the Executive indicating Executive Call Filtering is
to be deactivated.
3.
Press the Save softkey.
Notes:
1. The LED corresponding to the “Filter” key will be lit if Executive Call Filtering is
activated for any associated Executive. The LED will turn off if Executive Call
Filtering is deactivated for all associated Executives.
2. If Call Forward is enabled for filtered calls, the LED for the Filter softkey will be
turned off.
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Mitel 6867i SIP Phone Release 4.1.0 SP3 User Guide
To Answer a Filtered Call
Use the following procedure to answer a filtered call:
IP PHONE UI
1.
Lift the handset, press the
button, or press the Answer softkey if the phone has
no active call
or
Press the Answer softkey if on an active call.
To Ignore a Filtered Call
Use the following procedure to ignore a filtered call:
IP PHONE UI
1.
Press the
button or Ignore softkey if the phone has no active calls
or
Press the Ignore softkey if on an active call.
To Push a Filtered Call Back to the Executive
Use the following procedure to push a filtered call back to the Executive:
IP PHONE UI
1. After answering a filtered call, press the Push softkey.
The phone will enter in the FAC for the BroadSoft Executive-Assistant Call Push feature
and automatically dial the FAC call.
The FAC call will be answered and the filtered call will be released if the push is successful.
Note: If the push is unsuccessful, press the Pickup softkey to retrieve the filtered
call.
To Perform a Blind Transfer of a Filtered Call to the Executive
Use the following procedure to perform a blind transfer of a filtered call to the Executive:
IP PHONE UI
1. After answering a filtered call, press the Xfer softkey.
2.
216
Enter the Executive’s phone or extension number and press the Xfer softkey.
The phone will recognize the Executive’s number and will change the transfer scenario
into an Executive-Assistant Call Push scenario (i.e. the phone will enter in the FAC for the
Additional Features
BroadSoft Executive-Assistant Call Push feature and automatically dial the FAC call).
The FAC call will be answered and the filtered call will be released if the push is successful.
Note: If the push is unsuccessful, press the Pickup softkey to retrieve the filtered
call.
To Perform a Semi-Attended Transfer of a Filtered Call to the Executive
Use the following procedure to perform a semi-attended transfer of a filtered call to the
Executive:
IP PHONE UI
1. After answering a filtered call, press the Xfer softkey.
2.
Enter the Executive’s phone or extension number and press the Dial softkey.
3.
When the call is in the ringing state, press the Xfer softkey.
The phone will recognize the Executive’s number and will change the transfer scenario
into an Executive-Assistant Call Push scenario (i.e. the phone will enter in the FAC for the
BroadSoft Executive-Assistant Call Push feature and automatically dial the FAC call).
The FAC call will be answered and the filtered call will be released if the push is successful.
Note: If the push is unsuccessful, press the Pickup softkey to retrieve the filtered
call.
To Perform a Consultative Transfer of a Filtered Call to the Executive
Use the following procedure to perform a consultative transfer of a filtered call to the Executive:
IP PHONE UI
1. After answering a filtered call, press the Xfer softkey.
2.
Enter the Executive’s phone or extension number and press the Dial softkey.
3.
When the call is answered by the Executive press the Xfer softkey.
The call will be transferred normally and the filtered call will be released.
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To Activate Call Forwarding of Filtered Calls
Use the following procedure to activate call forwarding of filtered calls:
MITEL WEB UI
218
1.
Click on Basic Settings->Account Configuration.
2.
Place a checkmark in the “Enabled” box beside the “Divert” option under “Forward
Filtering”.
3.
Enter the phone number you wish to forward incoming filtered calls to in the “Divert to
Number” field.
4.
Click Save Settings.
Additional Features
IP PHONE UI
1.
Press the Options key and then navigate to the Call Forward menu
or
Press the Call Forward softkey.
2.
Press the 2 navigation key until you reach the Forward Filtering number field.
3.
Enter the applicable forwarding number.
4.
Press the 2 navigation key to move to the On checkbox beside the Forward Filtering number
field.
5.
Press the
button.
A checkmark will be displayed indicating call forwarding of all filtered calls is to be activated.
6.
Press the Save key to save your changes.
The idle screen status bar will display the Call Forward
icon and the MWI and (if
configured) Call Forward softkey LEDs will be lit indicating Forward Filtering is activated.
To Deactivate Call Forwarding of Filtered Calls
Use the following procedure to deactivate call forwarding of filtered calls:
MITEL WEB UI
1.
Click on Basic Settings->Account Configuration.
2.
Remove the checkmark in the “Enabled” box beside the “Divert” option under “Forward
Filtering”.
3.
Click Save Settings.
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Mitel 6867i SIP Phone Release 4.1.0 SP3 User Guide
IP PHONE UI
1.
Press the Options key and then navigate to the Call Forward menu
or
Press the Call Forward softkey.
2.
Press the 2 navigation key until you reach the On checkbox beside the Forward Filtering
number field.
3.
Press the
button.
The checkmark will be removed indicating call forwarding of all filtered calls is to be
deactivated.
4.
Press the Save key to save your changes.
The Call Forward
icon will be removed from the idle screen status bar and the MWI
and (if configured) Call Forward softkey LEDs will turn off indicating Forward Filtering is
deactivated.
To Initiate a Call on Behalf of an Executive
Use the following procedure to initiate a call on behalf of an Executive:
IP PHONE UI
1.
Press the Speeddial softkey programmed with Initiate Call function (e.g. “Init”).
The phone will enter in the FAC for the BroadSoft Executive-Assistant Initiate Call feature
and automatically dial the FAC call.
2.
Follow any audible instructions (depending on the Speeddial key’s configuration you may
be prompted to enter the Executive’s number/extension and/or Destination number/extension manually using the phone’s keypad).
The phone will automatically dial the Destination number/extension.
3.
When the call is answered, if you would like to push the call to the Executive, press the
Push key.
The phone will enter in the FAC for the BroadSoft Executive-Assistant Call Push feature
and automatically dial the FAC call.
The FAC call will be answered and the filtered call will be released if the push is successful.
STAR CODES
All of the main call handling and extension management features using star codes can be set
on your phone by your Administrator. Contact your System Administrator for more information.
If these have not been set up, you can dial any star code commands on the 6867i phone the
same way you would on a regular telephone.
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Additional Features
OTHER FEATURES
A multitude of other features are available depending on whether or not your System
Administrator has configured them for use. Contact your System Administrator for feature
availability and usage information.
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Mitel 6867i SIP Phone Release 4.1.0 SP3 User Guide
MODEL M680I AND M685I EXPANSION MODULES
The 6867i IP phone offers two optional expansion modules that attach to the right side of the
phone to provide additional programmable keys.
M680i Expansion Module
M685i Expansion Module
The M680i provides 16 softkeys, with each softkey providing an LED for call status indication.
The M680i provides a paper label for convenient key labeling.
The M685i provides three pages of 28 softkeys (for a total of 84 programmable softkeys), with
each softkey providing an LED and graphical UI for call status indication. The M685i features
a 4.3” 480x272 pixel color backlit LCD display.
The M680i and M685i Expansion Module keys support the following functions:
222
•
None
•
Speed Dial/Xfer
•
Line
•
Speed Dial/Conf
•
Speed Dial
•
Speed Dial/MWI
•
Do Not Disturb (DND)
•
Directory
•
Busy Lamp Field (BLF)
•
Filter
•
BLF/List
•
Callers List
•
Auto Call Distribution (ACD)
•
Redial
•
Extensible Markup Language (XML)
•
Conference
•
Flash
•
Transfer
•
Sprecode
•
Intercom (Icom)
•
Park
•
Phone Lock
•
Pickup
•
Paging
•
Last Call Return
•
Login
•
Call Forward
•
Discreet Ringing
•
BLF/Xfer
•
Empty
Model M680i and M685i Expansion Modules
You can configure the keys using the Mitel Web UI at the path, Operation > Expansion Module
<N> when an Expansion Module is attached to the 6867i IP phone.
Note: For more information about configuring the expansion module keys with these
functions, see the “Configuring Softkeys” on page 78.
USING THE EXPANSION MODULES
After configuring the softkeys on the respective expansion module press the key you want to
use when applicable (for the M680i Expansion Module you can record the name of the key on
the provided paper labels).
Services
Directory
DND
Home (Speeddial)
John (Speeddial)
Mary (Speeddial)
Press to
initiate
function
Press to
initiate
function
Note: For more information about installing the M680i or M686i Expansion Modules on
your phone, see the Mitel M680i Expansion Module Quick Start Guide/Mitel M685i
Expansion Module Quick Start Guide and Mitel M680i Expansion Module
Installation Guide/Mitel M685i Expansion Module Installation Guide.
PRESS-AND-HOLD TO CREATE A SPEED DIAL KEY
You can press and hold an expansion module key to create a speed dial key and configure it
the same way you configure a speed dial key on the phone. For details on creating a speed
dial key, see “Speed Dial Key” on page 84.
223
Mitel 6867i SIP Phone Release 4.1.0 SP3 User Guide
TROUBLESHOOTING SOLUTIONS
WHY IS MY DISPLAY BLANK?
Ensure that power is being provided to your phone. If your network does not provide inline
power over Ethernet, you can obtain an additional accessory, the Mitel PoE (Power over
Ethernet) inline power supply, to provide power over Ethernet locally to your phone. See the
Connecting to the Network and to Power section in the Mitel 6867i Installation Guide for
details.
WHY IS MY SPEAKERPHONE NOT WORKING?
If you press the
button and the speaker light flashes and you do not hear dial tone
through the speaker, the Audio Mode option in the phone has been set up for headset use.
Press
a second time and if the light goes out, the phone has been set up to be used
only with a headset or handset. If the light stays on steady and you hear a dial tone, the phone
has been set up so that you can alternate between the speakerphone and the headset by
pressing
. See “Audio Mode” on page 61 for instructions on how to change the Audio
Mode option.
WHY CAN’T I GET A DIAL TONE?
Check for any loose connections and that the phone has been installed properly. For installation
instructions, please refer to the Installation and Setup section in the Mitel 6867i Installation
Guide.
WHY DOESN’T MY PHONE RING?
Check the ring volume on your phone. It may be turned down or turned off. To adjust the ringer
volume setting, press the volume button when the phone is on-hook and idle.
WHY IS THE LIGHT NOT COMING ON WITH A NEW VOICEMAIL
MESSAGE?
Your phone system or service provider must provide the visual message waiting service for this
function to work. Check with your System Administrator for more information.
WHY IS MY HANDSET NOT WORKING?
Check to ensure that the handset cord is fully connected to both the phone and handset. See
the Connecting a Handset or Headset section in the Mitel 6867i Installation Guide for
information.
224
Troubleshooting Solutions
HOW DO I FIND THE IP ADDRESS OF MY PHONE?
Instructions on where to find the IP address of your phone can be found in “Finding Your Phone’s
IP Address” on page 32.
WHY DOES MY PHONE DISPLAY THE NO SERVICE MESSAGE?
The phone displays the No Service message if the SIP settings have not been set up correctly.
Contact your System Administrator for more information.
HOW DO I CHANGE MY USER PASSWORD?
You can change the user password from the IP phone UI or the Mitel Web UI. See “Password”on
page 56 and “Configuring Lock Settings Using the Mitel Web UI”on page 58 for more
information.
WHY DOES MY PHONE DISPLAY BAD ENCRYPTED CONFIG?
The IP phone displays Bad Encrypted Config because encrypted configuration files are
enabled but the decryption process has failed. Report this error to your System Administrator.
HOW DO I RESTART THE IP PHONE?
You can restart the phone from the IP phone UI or through the Mitel Web UI. See “Restarting
Your Phone Using the IP Phone UI”on page 73 and “Restarting Your Phone Using the Mitel
Web UI”on page 73 for more information.
HOW DO I LOCK MY PHONE?
You can lock your phone to prevent the phone from being used or configured. You can lock the
phone using any of the following:
•
At the path Options > Phone Lock on the IP phone UI. See “Phone Lock”on page 56 for
more information.
•
At the path Operations > Phone Lock on the Mitel Web UI. See “Configuring Lock Settings
Using the Mitel Web UI”on page 58 for more information.
•
At a configured key on the phone. For more information about configuring a Lock/Unlock
key on your phone, see “Paging Key” on page 128.
225
Mitel 6867i SIP Phone Release 4.1.0 SP3 User Guide
LIMITED WARRANTY
(Not applicable in Australia – see below for Limited Warranty in Australia)
Mitel warrants this product against defects and malfunctions in accordance with Mitel's
authorized, written functional specification relating to such products during a one (1) year period
from the date of original purchase (“Warranty Period”). If there is a defect or malfunction, Mitel
shall, at its option, and as the exclusive remedy, either repair or replace the product at no charge,
if returned within the Warranty Period. If replacement parts are used in making repairs, these
parts may be refurbished, or may contain refurbished materials. If it is necessary to replace the
product, it may be replaced with a refurbished product of the same design and color. If it should
become necessary to repair or replace a defective or malfunctioning product under this warranty,
the provisions of this warranty shall apply to the repaired or replaced product until the expiration
of ninety (90) days from the date of pick up, or the date of shipment to you, of the repaired or
replacement product, or until the end of the original Warranty Period, whichever is later. Proof
of the original purchase date is to be provided with all products returned for warranty repairs.
EXCLUSIONS
Mitel does not warrant its products to be compatible with the equipment of any particular
telephone company. This warranty does not extend to damage to products resulting from
improper installation or operation, alteration, accident, neglect, abuse, misuse, fire or natural
causes such as storms or floods, after the product is in your possession. Mitel will not accept
liability for any damages and/or long distance charges, which result from unauthorized and/or
unlawful use.
Mitel shall not be liable for any incidental or consequential damages, including, but not limited
to, loss, damage or expense directly or indirectly arising from the customer’s use of or inability
to use this product, either separately or in combination with other equipment. This paragraph,
however, shall not apply to consequential damages for injury to the person in the case of
products used or bought for use primarily for personal, family or household purposes.
This warranty sets forth the entire liability and obligations of Mitel with respect to breach of
warranty, and the warranties set forth or limited herein are the sole warranties and are in lieu
of all other warranties, expressed or implied, including warranties or fitness for particular
purpose and merchantability.
WARRANTY REPAIR SERVICES
Should the product fail during the Warranty Period;
• In North America, please call 1-800-574-1611 for further information.
• Outside North America, contact your sales representative for return instructions.
You will be responsible for shipping charges, if any. When you return this product for warranty
service, you must present proof of purchase.
AFTER WARRANTY SERVICE
Mitel offers ongoing repair and support for this product. This service provides repair or
replacement of your Mitel product, at Mitel's option, for a fixed charge. You are responsible for
all shipping charges. For further information and shipping instructions:
•
•
226
In North America, contact our service information number: 1-800-574-1611.
Outside North America, contact your sales representative.
Note: Repairs to this product may be made only by the manufacturer and its authorized
agents, or by others who are legally authorized. This restriction applies during and after
the Warranty Period. Unauthorized repair will void the warranty.
Limited Warranty (Australia Only)
LIMITED WARRANTY (AUSTRALIA ONLY)
The benefits under the Mitel Limited Warranty below are in addition to other rights and remedies
to which you may be entitled under a law in relation to the products.
In addition to all rights and remedies to which you may be entitled under the Competition and
Consumer Act 2010 (Commonwealth) and any other relevant legislation, Mitel warrants this
product against defects and malfunctions in accordance with Mitel's authorized, written
functional specification relating to such products during a one (1) year period from the date of
original purchase (“Warranty Period”). If there is a defect or malfunction, Mitel shall, at its option,
and as the exclusive remedy under this limited warranty, either repair or replace the product at
no charge, if returned within the Warranty Period.
REPAIR NOTICE
To the extent that the product contains user-generated data, you should be aware that repair
of the goods may result in loss of the data. Goods presented for repair may be replaced by
refurbished goods of the same type rather than being repaired. Refurbished parts may be used
to repair the goods. If it is necessary to replace the product under this limited warranty, it may
be replaced with a refurbished product of the same design and color.
If it should become necessary to repair or replace a defective or malfunctioning product under
this warranty, the provisions of this warranty shall apply to the repaired or replaced product until
the expiration of ninety (90) days from the date of pick up, or the date of shipment to you, of
the repaired or replacement product, or until the end of the original Warranty Period, whichever
is later. Proof of the original purchase date is to be provided with all products returned for
warranty repairs.
EXCLUSIONS
Mitel does not warrant its products to be compatible with the equipment of any particular
telephone company. This warranty does not extend to damage to products resulting from
improper installation or operation, alteration, accident, neglect, abuse, misuse, fire or natural
causes such as storms or floods, after the product is in your possession. Mitel will not accept
liability for any damages and/or long distance charges, which result from unauthorized and/or
unlawful use.
To the extent permitted by law, Mitel shall not be liable for any incidental damages, including,
but not limited to, loss, damage or expense directly or indirectly arising from your use of or
inability to use this product, either separately or in combination with other equipment. This
paragraph, however, is not intended to have the effect of excluding, restricting or modifying the
application of all or any of the provisions of Part 5-4 of Schedule 2 to the Competition and
Consumer Act 2010 (the ACL), the exercise of a right conferred by such a provision or any
liability of Mitel in relation to a failure to comply with a guarantee that applies under Division 1
of Part 3-2 of the ACL to a supply of goods or services.
This express warranty sets forth the entire liability and obligations of Mitel with respect to breach
of this express warranty and is in lieu of all other express or implied warranties other than those
conferred by a law whose application cannot be excluded, restricted or modified. Our goods
come with guarantees that cannot be excluded under the Australian Consumer Law. You are
entitled to a replacement or refund for a major failure and for compensation for any other
reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or
replaced if the goods fail to be of acceptable quality and the failure does not amount to a major
failure.
227
Mitel 6867i SIP Phone Release 4.1.0 SP3 User Guide
WARRANTY REPAIR SERVICES
Procedure: Should the product fail during the Warranty Period and you wish to make a
claim under this express warranty, please contact the Mitel authorized reseller who sold
you this product (details as per the invoice) and present proof of purchase. You will be
responsible for shipping charges, if any.
Manufacturer: Mitel Networks Corporation
745 Springvale Road
Mulgrave VIC 3170
ABN 16 140 787 195
Phone: +61 3 8562 2700
Limitation of Liability for Products not of a kind ordinarily acquired for personal,
domestic or household use or consumption (e.g. goods/services ordinarily supplied for
business-use)
1.1 To the extent permitted by law and subject to clause 1.2 below, the liability of Mitel to you
for any non-compliance with a statutory guarantee or loss or damage arising out of or in
connection with the supply of goods or services (whether for tort (including negligence),
statute, custom, law or on any other basis) is limited to:
a. in the case of services:
i. the resupply of the services; or
ii. the payment of the cost of resupply; and
b. in the case of goods:
i. the replacement of the goods or the supply of equivalent goods; or
ii. the repair of the goods; or
iii. the payment of the cost of replacing the goods or of acquiring equivalent goods; or
iv. the payment of the cost of having the goods repaired.
1.2 Clause 1.1 is not intended to have the effect of excluding, restricting or modifying:
a. the application of all or any of the provisions of Part 5-4 of Schedule 2 to the Competition
and Consumer Act 2010 (the ACL); or
b. the exercise of a right conferred by such a provision; or
c. any liability of Mitel in relation to a failure to comply with a guarantee that applies under
Division 1 of Part 3-2 of the ACL to a supply of goods or services.
AFTER WARRANTY SERVICE
Mitel offers ongoing repair and support for this product. If you are not otherwise entitled to a
remedy for a failure to comply with a guarantee that cannot be excluded under the Australian
Consumer Law, this service provides repair or replacement of your Mitel product, at Mitel's
option, for a fixed charge. You are responsible for all shipping charges. For further information
and shipping instructions contact:
Mitel Networks Corporation
745 Springvale Road
Mulgrave VIC 3170
ABN 16 140 787 195
Phone: +61 3 8562 2700
Note: Repairs to this product may be made only by the manufacturer and its authorized
agents, or by others who are legally authorized. Unauthorized repair will void this express
warranty.
228
Appendix A - Time Zone Codes
APPENDIX A - TIME ZONE CODES
The following table identifies the time zone name and time zone code to use on the IP phone.
Time Zone Name/Time Zone Code Table
TIME ZONE NAME
TIME ZONE CODE
AD-Andorra
CET
AE-Dubai
GST
AG-Antigua
AST
AI-Anguilla
AST
AL-Tirane
CET
AN-Curacao
AST
AR-Buenos Aires
ART
AS-Pago Pago
BST
AT-Vienna
CET
AU-Lord Howe
LHS
AU-Tasmania
EST
AU-Melbourne
EST
AU-Sydney
EST
AU-Broken Hill
CST
AU-Brisbane
EST
AU-Lindeman
EST
AU-Adelaide
CST
AU-Darwin
CST
AU-Perth
WST
AW-Aruba
AST
AZ-Baku
AZT
229
Mitel 6867i SIP Phone Release 4.1.0 SP3 User Guide
Time Zone Name/Time Zone Code Table
230
TIME ZONE NAME
TIME ZONE CODE
BA-Sarajevo
EET
BB-Barbados
AST
BE-Brussels
CET
BG-Sofia
EET
BM-Bermuda
AST
BO-La Paz
BOT
BR-Noronha
FNT
BR-Belem
BRT
BR-Fortaleza
BRT
BR-Recife
BRT
BR-Araguaina
BRS
BR-Maceio
BRT
BR-Sao Paulo
BRS
BR-Cuiaba
AMS
BR-Porto Velho
AMT
BR-Boa Vista
AMT
BR-Manaus
AMT
BR-Eirunepe
ACT
BR-Rio Branco
ACT
BS-Nassau
EST
BY-Minsk
EET
BZ-Belize
CST
CA-Newfoundland
NST
CA-Atlantic
AST
CA-Eastern
EST
CA-Saskatchewan
EST
CA-Central
CST
CA-Mountain
MST
CA-Pacific
PST
CA-Yukon
PST
CH-Zurich
CET
CK-Rarotonga
CKS
CL-Santiago
CLS
CL-Easter
EAS
CN-Beijing
CST
CO-Bogota
COS
CR-Costa Rica
CST
CU-Havana
CST
CY-Nicosia
EES
CZ-Prague
CET
Appendix A - Time Zone Codes
Time Zone Name/Time Zone Code Table
TIME ZONE NAME
TIME ZONE CODE
DE-Berlin
CET
DK-Copenhagen
CET
DM-Dominica
AST
DO-Santo Domingo
AST
EE-Tallinn
EET
ES-Madrid
CET
ES-Canary
WET
FI-Helsinki
EET
FJ-Fiji
NZT
FK-Stanley
FKS
FO-Faeroe
WET
FR-Paris
CET
GB-London
GMT
GB-Belfast
GMT
GD-Grenada
AST
GE-Tbilisi
GET
GF-Cayenne
GFT
GI-Gibraltar
CET
GP-Guadeloupe
AST
GR-Athens
EET
GS-South Georgia
GST
GT-Guatemala
CST
GU-Guam
CST
GY-Guyana
GYT
HK-Hong Kong
HKS
HN-Tegucigalpa
CST
HR-Zagreb
CET
HT-Port-au-Prince
EST
HU-Budapest
CET
IE-Dublin
GMT
IS-Reykjavik
GMT
IT-Rome
CET
JM-Jamaica
EST
JP-Tokyo
JST
KY-Cayman
EST
LC-St Lucia
AST
LI-Vaduz
CET
LT-Vilnius
EET
LU-Luxembourg
CET
LV-Riga
EET
231
Mitel 6867i SIP Phone Release 4.1.0 SP3 User Guide
Time Zone Name/Time Zone Code Table
232
TIME ZONE NAME
TIME ZONE CODE
MC-Monaco
CET
MD-Chisinau
EET
MK-Skopje
CET
MQ-Martinique
AST
MS-Montserrat
AST
MT-Malta
CET
MU-Mauritius
MUT
MX-Mexico City
CST
MX-Cancun
CST
MX-Merida
CST
MX-Monterrey
CST
MX-Mazatlan
MST
MX-Chihuahua
MST
MX-Hermosillo
MST
MX-Tijuana
PST
NI-Managua
CST
NL-Amsterdam
CET
NO-Oslo
CET
NR-Nauru
NRT
NU-Niue
NUT
NZ-Auckland
NZS
NZ-Chatham
CHA
OM-Muscat
GST
PA-Panama
EST
PE-Lima
PES
PL-Warsaw
CET
PR-Puerto Rico
AST
PT-Lisbon
WET
PT-Madeira
WET
PT-Azores
AZO
PY-Asuncion
PYS
Appendix A - Time Zone Codes
Time Zone Name/Time Zone Code Table
TIME ZONE NAME
TIME ZONE CODE
RO-Bucharest
EET
RU-Kaliningrad
EET
RU-Moscow
MSK
RU-Samara
SAM
RU-Yekaterinburg
YEK
RU-Omsk
OMS
RU-Novosibirsk
NOV
RU-Krasnoyarsk
KRA
RU-Irkutsk
IRK
RU-Yakutsk
YAK
RU-Vladivostok
VLA
RU-Sakhalin
SAK
RU-Magadan
MAG
RU-Kamchatka
PET
RU-Anadyr
ANA
SE-Stockholm
CET
SG-Singapore
SGT
SI-Ljubljana
CET
SK-Bratislava
CET
SM-San Marino
CET
SR-Paramaribo
SRT
SV-El Salvador
CST
TR-Istanbul
EET
TT-Port of Spain
AST
TW-Taipei
CST
UA-Kiev
EET
US-Eastern
EST
US-Central
CST
US-Mountain
MST
US-Pacific
PST
US-Alaska
AKS
US-Aleutian
HAS
US-Hawaii
HST
UY-Montevideo
UYS
VA-Vatican
CET
YU-Belgrade
CET
233
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