MITEL 5320e IP PHONE QUICK REFERENCE GUIDE

MiVOICE OFFICE 250
MITEL 5320e IP PHONE QUICK REFERENCE GUIDE
This guide provides information for frequently used features. For more information about these and other features, refer to the user
guide. For voice mail information, refer to the voice mail user guide for your system.
1
2
3
4
5
8
6
7
No.
Name
Description
1
Handset
The handset is hearing aid compatible (HAC). If you are using a headset or if you are in Handsfree
Mode, you do not need to use the handset.
2
Programmable
Buttons
Provide 11 self-labeling, programmable buttons.
3
Display
Provides a 160 x 320 (pixels) high-resolution viewing area for selecting and using features and
identifying callers.
4
Ring/Message
Indicator
Flashes or stays lit to indicate call, message, and feature activity.
Indicator Signals
Description
Rapidly flashing
You have an incoming call.
Slowly flashing
You have a waiting message or callback message.
On
You are on a call or using a feature.
Off
Your IP phone is idle.
5
Feature Buttons
Provide quick access to commonly used features. See “Feature Buttons” on page 2 for descriptions.
6
Dialpad Buttons
Use the dialpad buttons to dial phone numbers, enter feature codes, and to enter characters when using
features that require text input.
7
Navigation Buttons
Use the navigation buttons to page through Display screens.
8
External Speaker
Provides audio for handsfree calls and background music.
Document Part Number 835.3289-1, June 2016
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QUICK REFERENCE GUIDE
Mitel 5320e Quick Reference Guide (MiVoice Office 250)
Feature Buttons
Feature
Feature buttons provide quick access to commonly used
features. See the following table for descriptions.
Button
Action
Code
ACD Agent – Log In/Out
328
Automatic IC Call Access – On/Off
361
Automatic Trunk Call Access – On/Off
360
(Up)
Provides volume control.
Background Music – On/Off
313
(Down)
Scrolls through feature options.
Call Forward – All Calls
355
(Speaker)
Activates Handsfree Mode.
Call Logging
333
Activates features.
Conference
5
(Mute)
(Applications)
(Special)
Mutes the microphone during a
call.
Activates the Applications menu to
use the conference unit or cordless
devices, program various phone
settings, and enable Clean Mode.
Activates features while on a call.
The
(Special) button does not
cancel
features.
To
cancel
features, press the Star button (*).
(Redial)
(Hold)
Calls the last external number
dialed. You cannot redial internal
numbers.
Places the current call on hold.
Left/Backspace when entering
dialpad characters.
(Transfer)
(Message)
Default Station
394
Directory
307
Display Time And Date
300
Do-Not-Disturb – On/Off
372
Dynamic Extension Express – On/Off
364
Dynamic Extension Express Handoff
388
Handsfree – On/Off
319
Headset – On/Off
317
Hold – Individual
336
Hold – System
335
Hot Desk On/Off
348
Hunt Group – Remove/Replace
324
Message – Cancel Left Message
366
Message – Delete Message
368
Transfers the current call.
Message – Leave Message
367
Right/Forward when entering
dialpad characters.
Message – View Messages Menu
365
Microphone Mute – On/Off
314
Allows you to view station
messages.
Page Receive – On/Off
325
Program Buttons
397
Toggles between Alpha Mode and
Numeric Mode.
Program Station Passcode
392
Programmable Buttons – Default
395
Queue (Callback) Request
Commonly Used Feature Codes
Record-A-Call
Most of the following feature codes work when your IP
phone is idle. However, if you are on an active call or if the
IP phone is off-hook, you may need to press
(Special) to activate the feature before you enter the
feature code.
Reverse Transfer (Call Pick-Up)
If you make a mistake when entering numbers or characters,
you can press
(Hold) to move the cursor to the left and
delete the characters entered, or you can press * to cancel
the feature.
Contact your system administrator for more information
about system features.
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6
385
4
Ring Tone Selection
398
Station Speed Dial
382
Station Speed Dial – Programming
383
Switch Keymap
399
System Forward – On/Off
354
System Speed Dial
381
View Button Assignments
396
Mitel 5320e Quick Reference Guide (MiVoice Office 250)
Answering Calls
Placing Ad Hoc Conference Calls
Lift the handset, or press
(Speaker) to answer a
call while using a headset or to answer a call in
Handsfree Mode.
1. While on the first call, press the Conf button to place
the call on hold. CALL NEXT PARTY TO CNF
appears.
2. Place a call to the next conference party. For external
calls, press the Outgoing button or enter the
Outgoing Call access code (8 is the default code),
and then dial the number.
Placing Emergency Calls
Dial the emergency number (911 U.S. or
999/112 Europe). The system immediately places the
emergency call as soon as you dial the number, even
if you do not select an outside line.
3. After the party answers, announce the conference,
and then press the Conf button to place the call on
hold. If necessary, repeat this step to add the
remaining conference party.
Placing Internal (Intercom) Calls
4. Press the Conf button again to start the conference.
CNF IN PROGRESS appears.
With or without the handset lifted, dial the extension
number. If you enter incorrect digits, you can press
(Hold) to move the cursor backward, deleting
the last digits entered. If you are using Handsfree
Mode, listen for the double tone, and then begin to
speak.
Viewing and Responding to Messages
1. With the handset on-hook, press
(Message).
Messages are displayed as first in/first out. If there is
more than one message, you can repeatedly press
(Message) to scroll through the messages.
Placing External Calls
Press the Outgoing button, an unlit Call button, or
enter the Outgoing Call access code (8 is the default
code), and then dial the number.
2. When the desired message is displayed, press #, or
lift the handset for privacy, and then press # to
respond. (If your handset is off-hook and you press
[Message], you automatically place a call to the
party or message center who left the message.)
Redialing External Numbers
With or without the handset lifted, press the
(Redial). The system automatically selects a
line and dials the number.
Using Do-Not-Disturb
1. Press the DND button, and then do one of the
following:

Transferring Calls to Other Extensions
1. While on the call, press
enter the extension number.
(Transfer), and then

2. Do one of the following:


Press
(Up) or
the messages.
(Down) to scroll through
Enter the two-digit number for the DND
message.
2. If applicable, enter the additional text for the DND
description.
Wait for an answer, announce the call, and then
hang up. If the extension is unavailable, press
the flashing IC or Call button to return to the
caller.
3. Press
(Speaker), or lift and replace the handset.
Placing a Page Announcement
Hang up to transfer the call and disconnect the
call from your IP phone.
1. Press 7.
2. Enter the page-zone number (0 to 9).
Forwarding Calls
3. After the tone, make your announcement, and then
hang up.
1. Press the Fwd button, and then enter the feature
code, if applicable. ENTER FORWARD DEST
appears.
Parking a call and Picking up a Parked call
2. Enter the extension number, or press the Outgoing
button or enter the Outgoing Call access code (8 is
the default code), and then dial the telephone
number.
To park a call
While on the call, press the button designated as a Park/
Pickup destination and then hang up.
To pickup a parked call
While not on a call, press the flashing button designated as a
Park/Pickup destination.
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