OmniPCX Enterprise - OpenTouch Multimedia

ALCATEL-LUCENT OPENTOUCH
MULTIMEDIA SERVICES
RELEASE 2.0 AND
ALCATEL-LUCENT OMNIPCX ENTERPRISE
COMMUNICATION SERVER
RELEASE 11.1
The pace of change in the competitive landscape for enterprises is accelerating, thanks to global
economic, social, and technological shifts; business cycles that used to take days now take
hours. Today’s business environment crosses traditional enterprise boundaries: remote offices,
global work teams, mobile professionals, home workers and third-party partners are all part
of today’s enterprise.
Unified communications create new opportunities to increase employee productivity and
customer satisfaction in this changing environment.
ALCATEL-LUCENT OPENTOUCH
SUITE
The Alcatel-Lucent OpenTouch™ Suite
delivers high-quality unified communications. It is a modular software suite
for large organizations that require
professional business communications,
multimedia collaboration at the office and
on the go, customer service functionality
and management services.
ALCATEL-LUCENT OMNIPCX
ENTERPRISE COMMUNICATION
SERVER (CS)
Employees who primarily work on
company premises and make extensive
use of voice communications benefit from
OpenTouch Connection, the advanced business communications experience available
on reliable desk phones, sturdy DECT or
WLAN mobile handsets, and on software
clients for PCs, tablets or smartphones.
Users can pick the telephony features
that suit their office work style from
the comprehensive features offered by
the embedded Alcatel-Lucent OmniPCX™
Enterprise CS.
Office workers enjoy high-quality
wideband voice communications with
easy vocal and visual guidance, and ultrafast directory look-up from the phone
keyboard.
ALCATEL-LUCENT OPENTOUCH
MULTIMEDIA SERVICES (MS)
Employees who need powerful interactive
visual communication will benefit from
OpenTouch Conversation, the multi-device,
multiparty, multimedia experience for
easy collaboration at the office and on
the go.
OpenTouch Conversation sessions feature
voice, video, instant messaging (IM), presentation sharing and natural conferencing
capabilities to help users better engage
with customers, partners and colleagues.
Users are able to shift their session
between their devices when they move to
another location. They can create and join
multiparty and multimedia conferences in
a few clicks.
ORGANIZATIONAL NEED
FEATURES
BENEFITS
OmniPCX ENTERPRISE COMMUNICATION SERVER
OpenTouch Connection experience
Enterprise-grade communication services,
including state-of-the-art telephony and a
wide range of professional terminals
Comprehensive, advanced business telephony
services, including flexible auto-attendant,
screening, group, routing and messaging services
Rapid directory lookup and speed-dial
Instant business response: all important calls are
identified and answered
Save time when dialing contacts
Multi-platform support: desk phones, mobile
handsets, and PC, tablet and smartphone software
clients
Flexible options: business continuity, with
always-on desk phones and with robust handsets
for roaming employees, supports BYOD policies
with software clients
Proven multi-site support with bandwidth control
Improved voice over IP (VoIP) quality in multi-site
organizations, with centralized communications to
improve operational expenditure
High availability options
Improved business continuity for communication
services during network outages or server failures
High scalability: 15,000 users per server or virtual
machine; 250,000 users in network; more than
1 million users in supra-networks
Improve total cost of ownership (TCO) with
centralized operations on a limited number of
servers. Networking of servers to meet requirements
for higher availability and demarcation points
between communication networks
Professional welcome services, from greeting and
group calls, to centralized attendant applications
Increased customer satisfaction by answering
all calls – centrally or in branch offices
Contact center services, including a patented visual
distribution matrix
Accelerate first call resolution with a call
distribution logic that can be adapted within days
to evolving needs
Integration with the OpenTouch Customer Service
suite and the Genesys™ Suite
Increase customer satisfaction and brand
e-reputation with multi-channel interactions
Remote call control, software communication
client that can be integrated with PC productivity
applications
Single contact management. so office and remote
workers can save time by controlling their phone
or softphone from their PC
Single identity, directory lookup, name
presentation, communication history and on-call
access to business services from smartphones
Employees are reachable anywhere, with access to
business communication services while on the go
Single business identity with multi-device routing
profiles and rapid session shift between desk
phones, smartphones, tablets and PCs
Employees are reachable anywhere and on the
device best suited for their location
Easy access to multiparty conferences with audio,
video, IM and content sharing
Reduced travel expenses and efficient interactions
between geographically-dispersed teams
Easy addition of multimedia, including IM, voice,
video and content sharing
Instant business response with multitasking
between IM and voice sessions. Better
engagement with contextual video- and contentsharing interactions
Integrated customer service applications
Best-of-breed customer interaction services
to increase sales and customer loyalty
OpenTouch MULTIMEDIA SERVICES
OpenTouch Connection applications
PC and smartphone integrations to boost
productivity at the office and on the go
OpenTouch Conversation experience
Innovative multimedia collaboration
solutions that boost productivity, facilitate
mobility and decrease travel costs
Web conferencing with customers, partners and colleagues
New ways to communicate with customers,
partners and colleagues
Integrated conferencing capabilities easily
accessible from any phone or browser. Shared
documents stay within the enterprise premises
Customers, partners and colleagues can easily
and securely join OpenTouch voice and contentsharing sessions from outside the enterprise
firewall
OmniVista 8770 NETWORK MANAGEMENT SYSTEM1
Unified user management and operations
Decrease TCO while maximizing service
continuity
Unified user management across OmniPCX
Enterprise CS and OpenTouch MS applications
Improved daily move, add, change and delete
operations
Advanced, real-time thresholds and alerts
Instant notification of changes to communications
quality, service availability and service level
agreements (SLAs)
Alcatel-Lucent OpenTouch Multimedia Services and Alcatel-Lucent OmniPCX Enterprise Communication Server
ALCATEL-LUCENT ENTERPRISE DATA SHEET
2
TECHNICAL SPECIFICATIONS
User experience
OmniPCX Enterprise Communication Server
OpenTouch Connection: Business telephony
services
Alcatel-Lucent Premium DeskPhones
• Business telephony services
• Embedded alphabetical keyboard
• Software client with intuitive GUI
• Display of names and contextual feature keys
• Single identity, directory lookup, business
caller name presentation, communication
history, and on-call access to business
services on:
• Wideband VoIP
• Centralized directory with call by name
• Hands-free loudspeaker announcement
• Multi-line telephony
• Headset capability, such as Bluetooth
• Call options, including speed dial
• Alcatel-Lucent NOE protocol, SIP or NOE
over SIP
• Audio conferencing
• Personal and enterprise call routing and
forwarding
• Call shift of current session from desk
phone to mobile device of choice
• Call-back and call history features
• Contextual voice prompts
• Informal group features
• Desk-sharing for shared offices
¬Alcatel-Lucent Premium DeskPhones (IP)
¬Alcatel-Lucent OpenTouch Connection
for Alcatel-Lucent OmniTouch™
8082 My IC Phone™
¬Logon, logoff, re-logon
¬Automatic logoff
Manager/assistant
• Add-on supervision modules
• XML kit/library for developers
Alcatel-Lucent 8012 DeskPhone
• Essential SIP telephony services
¬Multi-line support
¬Display of names and contextual feature
keys
• Unified directory
• Hands-free loudspeaker
Telephony on the go and at the desk
Alcatel-Lucent OmniTouch 8118/8128 WLAN,
500/500EX DECT and 8232/8242 DECT
handsets
• Business communication services
• Hands-free option
•Teams
• Headset capability
• Filtered lines and private lines
• Integration with notification and locationbased services through Alcatel-Lucent
Application Partner Program (AAPP)
• Text messaging, IM and voice messaging
• Discreet listening
Teams and groups
• Hunting groups and queues
•Supervision
Alcatel-Lucent IP Desktop Softphone
• Premium DeskPhone user interface
¬Microsoft® Windows® 7, Windows 8.1
operating system
¬Apple Mac, Apple iPad and Apple iPhone
Multi-tenancy
• Services per entity:
¬ Tablets and smartphones using the Google®
Android™ platform
¬Speed dial
¬iPhone
¬Google Android platform
OpenTouch Conversation services
• Wideband VoIP, HD video and IM
communications
• Ad hoc and scheduled audio, video, IM and
web conferencing using voice-activated
video switching: set up and join instantly
• Whiteboard and webinar presentation
modes with annotation
• Enterprise presence, including
conversation status
• Desktop phone and mobile phone control
from PC
• Universal directory access
• Call by name
• Favorites list unified across devices
• Unified call and messaging history across
devices
• Single identity using routing profiles
¬User-defined routing rules
¬Route to one or several devices
• Rapid session shift between devices
• Visual mailbox access
Conversations on the go and at the desk
Alcatel-Lucent OpenTouch Conversation
for PC
• Place, answer and manage voice and video
calls and conferences
¬CLIP/CLIR
OpenTouch Multimedia Services
• Remote call control
¬Auto attendant
OpenTouch Connection applications for office
workers at the desk and on the go
Alcatel-Lucent OpenTouch Connection for PC
• Background-mode notifications
¬Greeting message
¬Music on hold
¬Night service
Telephony at the desk
Alcatel-Lucent OmniTouch 8082 My IC Phone
• 17.78 cm (7 in) capacitive and haptic
touch screen
• OpenTouch Connection experience
¬Business communication services
¬Digital dial-pad or keyboard
¬Display of participant name and
contextual feature keys
¬Hands-free loudspeaker announcement
¬Alcatel-Lucent NOE protocol
¬XML kit/library for developers
• Hospitality application (SIP)
• 10/100/1000 Ethernet
• Bluetooth® or corded handset
• Remote call control
• VoIP softphone
¬Wideband audio
¬Unified directory
¬Session history
¬Visual voice-mail
• Instant messaging and presence
• Microsoft Lync® 2010, Microsoft Lync
2013: PC integration
• Microsoft Outlook® 2010, Outlook 2013
messaging software: PC integration
ALCATEL-LUCENT ENTERPRISE DATA SHEET
• View contact presence and availability
• Start with a simple one-to-one chat and
add people, voice, video and content
• Call and IM from Microsoft Office contact
cards
• See OpenTouch on-the-phone presence
in Microsoft Office contact cards
• Manage call routing profiles
• Maintain a single business identity across
devices
• Wideband audio
• Listen to voice mail messages
• IBM® Sametime® 8.5.x, IBM Notes® 8.5.x:
PC integration
• Schedule meetings on the go
• Microsoft Windows 7, Windows 8.1
operating system
• Share and display PC screen
• Citrix XenApp®, Microsoft Windows
Server® 2008 R2 Remote Desktop Services
support for remote call control
Alcatel-Lucent OpenTouch Multimedia Services and Alcatel-Lucent OmniPCX Enterprise Communication Server
3
Alcatel-Lucent OmniTouch 8600 My Instant
Communicator Mobile
• View, deliver, annotate presentations
• VPN-less connectivity through reverse
proxy and OpenTouch Session Border
Controller
• IBM and Microsoft PC desktop integration
• Conversation services
Video rooms and whiteboards
¬Microsoft Office 2010, Office 2013
¬Wideband audio
• LifeSize® 220s, Icon™ 600
¬Microsoft Exchange Server 2010,
Exchange Server 2013
¬Video escalation
• OpenTouch Conversation endpoints
• Microsoft Windows 7, Windows 8.1
operating system
Alcatel-Lucent OpenTouch Conversation
for iPad
• Place, answer and manage voice and
video calls
• Background-mode notifications
• View contact presence and availability
¬Unified directory
¬Session history
¬Visual messaging
¬Favorites
¬Call supervision and pick-up
¬Session shift
¬Routing profiles
• Presence-based manager/assistant
conversations
• Start with a simple one-to-one chat and
add people, voice, video and content
• SIP and web services
• Manage call routing profiles
• 10/100/1000 Ethernet
• Maintain a single business identity across
devices
• Bluetooth or corded handset
• SIP and SRTP encryption
• 802.3 AF PoE (class 3)
• Listen to voice mail messages
• Schedule meetings on the go
• View, deliver and annotate presentations
Alcatel-Lucent 8012 DeskPhone
• Essential SIP telephony services
• See shared screen sessions
¬Multi-line support
• VPN-less connectivity through reverse
proxy and OpenTouch Session Border
Controller
¬Display of names and contextual feature
keys
• Unified directory
• Download from the Apple App Store
• Routing profiles
• Hands-free loudspeaker
Alcatel-Lucent OpenTouch Conversation
for iPhone
• Software client with intuitive GUI
• Single identity, routing profile selection
• Dual cellular/enterprise VoIP mode
• Directory lookup, contact presence and
availability
• Business caller name presentation,
communication history, on-call access
to business services
Web conferencing with customers, partners
and peers
Alcatel-Lucent OpenTouch Conversation
for Web
¬One-to-one or multiparty conversations
with other OpenTouch endpoints
¬Routing profiles
¬Rapid session shift
¬SIP, H.264
Attendant services
OmniPCX Enterprise Communication Server
Greeting services
• Call queuing services
• Alarm indication
• Attendant group features
• Busy Lamp Field
• Multi-tenant services
• Record online
• Trunk and charging features
• VIP line features
• User management features
• Add-on module
• Headset capability
Attendant positions
Alcatel-Lucent 4059 Extended Edition
Attendant Console
• PC-based console
¬Directory and presence look-up
¬Busy Lamp Field
• 8068 Premium DeskPhone
• Web conferencing user interface
¬Secure access for guests outside the
enterprise firewall
Hospitality communication services
OmniPCX Enterprise Communication Server
¬OpenTouch Conversation or Connection
users schedule meetings from Outlook
• My IC Phone, Premium DeskPhones,
or analog phones
• View and join meetings easily
¬Dial-in or dial-out to any phone
• Guest features
• Download from the Apple App Store
¬See who is talking
• Room service features
¬Mute/unmute
• Room directory features
¬Share and annotate documents
• Billing and barring features
Alcatel-Lucent OpenTouch Conversation
for Android
• Software client with intuitive GUI
• Single identity, directory lookup, business
caller name presentation, communication
history, and on-call access to business
services on:
¬Google Android platform
Conversations at the desk
Alcatel-Lucent OmniTouch 8082 My IC Phone
¬View shared desktop sessions
¬Exchange IMs
• Multi-platform technology:
¬Microsoft Windows 7, Windows 8.1,
Google Android tablets, Apple iPad
• Web-based zero-touch client:
¬Microsoft Internet Explorer® browser
¬Google Chrome™ browser
¬Mozilla® Firefox™ browser
• 17.78 cm (7 in) capacitive and haptic
touch screen
• Media player, screensaver and pictures
• Contacts sync for Microsoft Outlook
messaging software
Alcatel-Lucent OpenTouch Multimedia Services and Alcatel-Lucent OmniPCX Enterprise Communication Server
ALCATEL-LUCENT ENTERPRISE DATA SHEET
4
Messaging
OmniPCX Enterprise Communication Server
Messaging services
Alcatel-Lucent 4645 Voice Messaging Services
• Integrated or unified messaging
¬ Local storage
¬ IMAP servers
• Extended recording and playback control
• Message waiting indication and visual
control
• Automated attendant
• Personal automated attendant
• Record online
• Shared mailbox
OpenTouch Multimedia Services
• HA and branch survivability with OmniPCX
Messaging services
• Business, home, and mobile agents
• Integrated or unified messaging
¬Local storage
¬IMAP servers
• Extended recording and playback control
• Message waiting indication and visual
control
• Automated attendant
• Personal automated attendant
• Record online
• Shared mailbox
Fax services
Voice announcement
Unified multimedia interactions
• Voice (inbound/outbound)
• E-mail, web chat
• External/Internal voices guides
• Web and voice callbacks
• From audio station, Premium DeskPhones
or IP Touch™ phones
• Virtual hold
• Facebook®, Twitter®
• Social media integration
Agent features
• Free seating agent position
• Logon/logoff, withdraw, wrap-up (manual
or CTI-based)
• Private call barring
• Transaction code (with reporting)
•Fax
• SMS, MMS
• Open media (with monitoring and
reporting)
Unified multimedia routing/queuing
• Embedded software
• Supervisor help
• Platform (PBX) independent
• SIP, SIP/TLS, T.38 Fax over IP and SMTP
• Agent direct call with statistics
•Multi-site
• Microsoft Exchange 2010, Exchange 2013
• IP Agent Softphone (PC desktop, tablets,
iPhone)
• Unified multimedia queuing across
campaigns
• Agent greeting (automatic welcome
prompt)
• Workload overflow
• Lotus Domino® R8, R8.5, R8.5.3
• Any SMTP-compliant mail server
• Web access
Supervisor features
OpenTouch Message Center
• All agent features
Messaging services
• Discrete call listening and monitoring
• Integrated or unified messaging
¬Local storage
¬IMAP servers
• Extended recording and playback control
• Message waiting indication and visual
control
• Automated attendant
Agent Desktop
• CCA toolbar providing personal statistics
• CCA partner bar providing groupware
facilities
• CCA API for CRM integration
• Multiple time zones
• CCA native OmniPCX Record or NICE
integration (native record on demand
button)
• High scalability
• CCA nomadic mode
• High availability (HA)
• CCA H.323 softphone
• Record online
Customer services
OmniTouch Contact Center Standard Edition1
Embedded OmniPCX Enterprise voice
distribution
• Patented visual tool to manage
configuration and design routing, to check
call flow in real time and update
• OTCS Unified Desktop for multimedia
blending
Supervision and statistics Desktop
• Distributed contact center with ABC
network
ALCATEL-LUCENT ENTERPRISE DATA SHEET
• Regulation compliance: UK, US
• Calling number per campaign
• Fax and voice-mail answering machines
detection on predictive calls
Voice Portal
• Commodity hardware
• SIP inbound and outbound
• Voice prompts (audio files)
• Integrated with ASR/TTS
Management Portal
• Profile-based interface
• Configuration: campaign creation,
workforce management
• Statistics download (FTP)
¬Business data support
• Free seating supervisor position
¬Alarms
• Wallboard display control for LED and TV
¬Routing rules
• Openness to other workforce management
software
¬Gateways
¬Recording rules
¬Pacing rules
OpenTouch Customer Service1
Architecture
• VMware ESXi compliant
• HA disaster recovery
Alcatel-Lucent OpenTouch Multimedia Services and Alcatel-Lucent OmniPCX Enterprise Communication Server
5
• Filter support
• Integrated with business applications
• Predefined and customizable Microsoft
Excel® spreadsheet-based statistics and
reporting
• VMware® ESXi™ compliant
Unified Dialer
• Multiple dialing modes (power, preview,
predictive)
• Integrated with natural language
• Discrete call listening and monitoring
• Up to 2000 connected and 5000 declared
agents
• Blending with outbound dialing
• Customizable alarms and reports
• Expected and remaining waiting time
announcement
Architecture
• Rules-based and intelligent routing
• Real-time statistics
• Routing time schedule
Unified multimedia interactions
• Pre-defined default routing strategies
• DTMF collection
• Automatic emailing reports
• OTCS add-on for multimedia handling
•Pre-routing
• Up to 120 connected and 250 declared
supervisor desktops
• Skill- and cost-based distribution
• Group selection options
• Virtual routing
¬Compliance rules
¬SLA
•Management
¬Live configuration update
¬Start/stop campaign
¬Load contacts lists
¬Broadcast messages
¬Scoring
• Real-time monitoring and historical reporting
¬Built-in reports
¬Custom reports
¬Excel-based reporting
¬Web-based reporting
¬Multi-time zone support
¬Custom monitoring views
¬Agents, teams, campaign states and
performance monitoring
¬Queues monitoring
¬Outbound call classification
¬Outcomes reporting
¬Strategy manager (Outbound calls)
¬Performance indicators
¬Operational and business alarms
• Wallboard display control for LED and TV
Unified Desktop
• Free seating agent position
• Single workspace
Workflow
• Centralized definition and distribution
of processes
¬Optimization by leveraging OmniPCX
features and resources
• Single view of all pending work
¬Database synchronization
• Integration with business processes
¬CCD backup on OmniPCX
• Premium Deskphones agent display
Design Studio
• Text and graphical environment
•Auto-completion
• Support for all solution components
• Enhanced debugging
•Templates
Genesys Compact Edition2
• Segmented media distribution:
¬Visual Contact Center reuse of popular/
patented CCS matrix concepts applied to
blended e-mail/voice routing
• Rapid Application Development (RAD)
• Visual IVR
• Automatic campaign definition
•E-mail
•Outbound
Integration server and connectors
• Voice announcement
• Native connectors: CRM, QM, WFM
• Agent features
• Homogeneous API layer
• Supervisor features
• Open standards
• Supervision and statistics
• Openness options
OmniPCX Enterprise integration
• OmniPCX Routing Service Intelligence (RSI)
¬Optimization by leveraging OmniPCX
features and resources
¬CCD backup on OmniPCX
• Distributed topology over ABC network
• HA and branch survivability with OmniPCX
¬Logged interactions
• Agent features:
¬Premium DeskPhones agent display
• Optimized control of all multimedia
interactions
¬IP agent softphone (PC Desktop, iPhone,
iPad, Android tablets)
• Deep integration with CRM
¬Business, home
• Banner mode
¬Free seating agent position
• Windows PC thick client
¬Withdrawal (Ready/Not Ready)
• Windows PC web client
¬Private call barring
• Citrix compliant
¬Supervisor help
• Knowledge management
¬Agent greeting (automatic welcome
prompt)
• Answer templates (e-mail, IM, Facebook,
Twitter)
• OmniPCX Routing Service Intelligence (RSI)
• Priority management
¬Live interactions
¬Tasks
Genesys suite integration1
• Professional services options
Operations
Serviceability toolkit
• Virtual machine silent installation tool
• Data collection tool
Alcatel-Lucent OmniVista™ 8770 Network
Management System (NMS)1
• Comprehensive application suite
to manage OmniPCX Enterprise CS,
OpenTouch MS and OpenTouch MC
• Centralized, hosted or distributed
management
¬Meta-profiles: simplified user creation
¬Microsoft Active Directory® integration
• Real-time performance monitoring,
including MOS and R-factor
•Multi-language
¬All agent features
• Advanced proactive real-time thresholding
and alerting with versatile reporting
capabilities
• Customizable user interface (scripting)
¬Discrete call listening and monitoring
• Tailored and animated topology maps
• Quick script editor (rapid desktop
customization)
Collaboration
• Agent scripting
• Agent motivator (agents, campaign
monitoring)
• Supervisor features:
• Multi-carrier metering
• Microsoft Lync integration
OmniTouch 4625 Interactive Voice Response1
• Telephony toolbar
• Short deployment time and easy access
to autonomy with packaged IVR, including
application generator
• Ready/not ready and wrap-up
• Outbound applications
• Outcomes (with reporting)
• ASR, TTS, voice mailboxes, fax
• Native OmniPCX Record integration
(native record on demand button)
• Supervisor call
• Supervisor features
¬Discrete call listening
¬Call monitoring
•Softphone
Alcatel-Lucent OpenTouch Multimedia Services and Alcatel-Lucent OmniPCX Enterprise Communication Server
ALCATEL-LUCENT ENTERPRISE DATA SHEET
6
• Unified web and LDAP corporate directory
• Company directory
• Device management
• Evolution path from OmniVista 4760 NMS
Infrastructure
OpenTouch Multimedia Services
Capacity
• Single server: 3000 users with
applications, 6000 monitored devices
• VMware delivery: 5000 users with
applications, 10,000 monitored devices
OpenTouch Message Center
SIP
Public networking protocols
• SIP, SIP/TLS, E164 support
• Single server: 15,000 users, 255 voice ports
• SIP proxy/registrar/redirect server
and SIP gateway
• 10-server network: 150,000 users
• Server redundancy (active/passive)
• T1-CCS ISDN (T2)
• Branch office survivability
•E1-CAS
Capacity
OmniPCX Enterprise Communication Server
Capacity
• Single server or VMware delivery:
15,000 IP users or 5000 TDM users
• 100 servers in a single network
• Fully networked servers, 100,000 IP/TDM
users with single image
• 250 servers in a supra network
• More than 1 million users in a supra network
• BHCC per server: 300,000
• 4645 Voice Messaging Services:
5000 users, 30 ports per server
Architecture
• Centralized or distributed CS
• CS and database duplication
• Seamless communications failover
• Ethernet redundancy on INTIP-3, GD-3
and GA-3 boards
• Full-featured branch office survivability
• Backup signaling link for branch office
survivability
• TDM or IP switching
• T0 ISDN
• T1 CCS (PRI)
IPv6
• IPv6 and IPv4 dual stack
¬Communication server
¬RM1 and RM3
• IPv6/IPv4 proxy
¬RM1 and RM3
• T1 CAS
• DID/DDI or NDDI/non-DID analog networks
Private networking protocols
• Alcatel-Lucent ABC
¬User feature transparency
¬Network-wide management
IETF standards
• SIP RFC: 2782, 3261, 2543, 3262, 3263,
3264, 3265, 3311, 3323, 3324, 3325,
3327, 3515, 3891, 3892, 3398, 3608,
3966 (partial), 4497, 2327, 2617, 1321,
2833, 4733, 3842, 4028, 3725 (partial),
3960 (partial), 5009
• RTP RFC: 1889, 1890, 2198, 3550, 3551,
3711, 3362
• SIP best practices: RFC 4504
¬Network-wide routing
¬Centralized applications
•IP
¬ABC based on enhanced QSIG (tunneling)
and H.323 for VoIP
¬SIP, H.323v2
¬ABC VPN for networking over ISDN/
PSTN network
•TDM
¬ABC
VoIP
¬QSIG BC, QSIG GF, DPNSS
• G.722 audio wideband
• G.722.2 for peer-to-peer and conference
sessions with OpenTouch Conversation
applications and devices
OpenTouch Multimedia Services
VoIP
• IPv6 support
• G.711 A-law and μ-law, G.723.1A,
G.729.AB audio
• G.722.2 for peer-to-peer and conference
sessions with OpenTouch Conversation
applications and devices
• Rack-based media gateways
• Call admission control
• G.711 A-law and μ-law, G.729.AB audio
• Software media services
• Automatic compression algorithm
allocation
• Call admission control
• IPv4 support
¬IP, SIP, ABC network deployment
¬Up to 120 ports per virtual machine
¬G.711, G.729.AB, G.722
¬Transcoding
¬Ad hoc, meet-me and mastered audio
conferencing
• Dynamic jitter buffer, echo cancellation,
packet loss concealment (PLC), VAD:
silence suppression and comfort noise
generation
• DTMF Q23, robust DTMF relay, RFC 2833
¬Dynamic voice guides
• Generic signal qualification and modem
transport
Business process integration
•TAPI
• Anti-saturation mechanism; backward and
forward automatic gain control
•MAPI
• Embedded signal quality diagnostic tool
•DDE
• QoS: TOS or DiffServ tagging, 802.1 p/Q
•OLE.com
•LDAP
Interfaces for Alcatel-Lucent Application
Partner Program (AAPP)
•SIP
• XML web services
• CSTA, TSAPI Premium Server, TAPI
Premium Server, RTI, WMI
•DR-Link
Messaging networks
• 4645 VMS: IMAP4, VPIM, Octel® OctelNet™
and Amis
Fax
• G3, super G3 fall-back
• Automatic fax detection
• G.711 transparent (Alcatel-Lucent
protocol) and T.38 (Alcatel-Lucent
protocol, H.323 and SIP)
• OmniVista Tickets Collector, CDR
• QSIG, Paging Interface
Alcatel-Lucent OpenTouch Multimedia Services and Alcatel-Lucent OmniPCX Enterprise Communication Server
ALCATEL-LUCENT ENTERPRISE DATA SHEET
• Dynamic jitter buffer, echo cancellation,
packet loss concealment (PLC), VAD:
silence suppression and comfort noise
generation
• DTMF Q23, robust DTMF relay, RFC 2833
• Anti-saturation mechanism; backward and
forward automatic gain control
• QoS: TOS or DiffServ tagging, 802.1 p/Q
Video
• SD/HD video
• Alcatel-Lucent Hospitality Link, InfoCenter
7
• Automatic compression algorithm
allocation
•H.264
• Voice-activated video switching for ad hoc
and scheduled conferences
• ISDN gateways (AAPP)
• Continuous video presence integration:
LifeSize UVC Multipoint™
Fax
• G3, super G3 fall-back
• Automatic fax detection
• G.711 transparent (Alcatel-Lucent
protocol) and T.38 (Alcatel-Lucent
protocol, H.323 and SIP)
Security
Platforms
OmniPCX Enterprise Communication Server
OpenTouch Multimedia Services
Authentication
• Software distribution
• Local, RADIUS, LDAP authentication
• HP ProLiant DL servers
• NTLM Single Sign-On
• VMware vSphere® 5.5
• IEEE 802.1X MD5/TLS
OmniPCX Enterprise Communication Server
Traffic filtering
• OmniPCX Enterprise CS
• IBM System x® servers
• HP ProLiant DL servers
¬Trusted hosts file
• VMware vSphere 5.5
¬TCP wrapper function
• Linux Kernel-based Virtual Machine (KVM)
• Client/device (Premium DeskPhone,
IP Touch)
OmniPCX Enterprise RM1 (19-in. rack)
¬ARP spoofing protection
• 3 modular slots (stackable up to 3 with RM3)
¬PC port switch VLAN filtering
• Hot-swappable boards
SIP perimeter defense
Alcatel-Lucent OpenTouch Session Border
Controller1
• SIP deep packet inspection against SIP DoS
attacks
• Certified with SIP service providers
• Secures OpenTouch Conversation and
Connection software clients outside the
enterprise
• VMware delivery
• Dedicated appliance: up to 4000 audio
sessions, 2000 video sessions
• Active – standby redundancy
OmniPCX Enterprise ACT 28 in data rack
format (19-in. rack)
• 48 V power supply and battery backup
• Hot-swappable boards
• 1 ACT 28
• Height: 530 mm (20.87 in)
• Width: 486.3 mm (19.15 in)
• Depth: 383.4 mm (15.09 in)
• Weight: 70 kg (154.3 lb)
Wireless infrastructure
OmniPCX Enterprise Communication Server
DECT radio
• DECT/GAP/Alcatel-Lucent GAP
• Hybrid IBS/RBS and IP DECT networks
• Radio frequency range
• Height: 66 mm (2.60 in)
¬1.88 GHz to 1.90 GHz (Europe)
• Width: 442 mm (17.40 in)
¬1.91 GHz to 1.93 GHz (South America)
• Depth: 400 mm (15.75 in)
¬1.92 GHz to 1.93 GHz (US) with power
adaptation
• Weight: 10 kg (22 lb)
• Optimized Radio Base Station (IBS)
OmniPCX Enterprise RM3 (19-in. rack)
• 9 modular slots (stackable up to 3 with
RM1)
• Takes optimized hardware modules (and/
or e-CS communications server)
• Hot-swappable boards
• Height: 154 mm (6.06 in)
• Width: 442 mm (17.40 in)
¬Six simultaneous communications
¬2 x UA interfaces
¬Inline powered
• Advanced Radio Base Station (RBS)
¬12 simultaneous communications
¬Dedicated DECT8 board
¬External power supply
¬Outdoor versions
• Depth: 400 mm (15.75 in)
Guest access
• Weight: 17 kg (38 lb)
¬Enables guests to access OpenTouch
conferences
• 1 ACT 28 or 2 ACT 14
• Radio coverage from 50 m (55 yd) to
300 m (328 yd)
• Hot-swappable boards
• Indoor, outdoor models
¬Software or VMware delivery
• Height: 740 mm (29.13 in)
• ATEX model (Europe only)
• Width: 570 mm (22.44 in)
• Remote power feeding on digital cables
¬Front-end server in DMZ
Encryption
• SSHv2 for secure sessions
(such as Telnet, FTP)
• SSLv2/v3 for secure HTTP session
OmniPCX Enterprise M2 (cabinet)
• Depth: 516 mm (20.31 in)
• Weight: 70 kg (154.32 lb)
OmniPCX Enterprise M3 (cabinet)
• SNMP v1/v2c/v3 for complete NMS
integration
• 2 ACT 28 or 4 ACT 14
• Client/device confidentiality (signaling
protocol and media)
• Height: 1500 mm (59.05 in)
• IPSec and Secure RTP (AES 128 bits)
• Secure SIP/SRTP
¬SIP trunks
Integrity
• Media gateway, Premium DeskPhones
binary signatures
User authorization to communication services
• Call monitoring and barring
• Internal toll fraud protection by class of
services
• Hot-swappable boards
• Width: 570 mm (22.4 in)
• Depth: 516 mm (20.31 in)
ALCATEL-LUCENT ENTERPRISE DATA SHEET
Alcatel-Lucent 8340 IP DECT Access Point
• 11 simultaneous communications per AP
• 256 AP (750 project-mode)
• POE or POE injector
• Outdoor versions
• DAP manager for automated configuration
and handset roaming
• OmniPCX Enterprise CS duplication and
full-featured branch survivability
• Weight: 110 kg (242.5 lb)
OmniPCX Enterprise ACT 14-in data rack
format (19-in. rack)
• 48 V power supply and battery backup
• Hot-swappable boards
• 1 ACT 14
• Height: 264.4 mm (10.41 in)
• Width: 486.3 mm (19.15 in)
• Depth: 383.4 mm (15.09 in)
• Weight: 30 kg (66.14 lb)
Alcatel-Lucent OpenTouch Multimedia Services and Alcatel-Lucent OmniPCX Enterprise Communication Server
8
Alcatel-Lucent 4070 DECT Base Stations
• Six simultaneous communications per BS
• OpenTouch Edge Server1
WLAN
OmniAccess WLAN access points and
WLAN controllers
• IEEE 802.11a/b/g/n
• IEEE 802.11ac
• Radio frequency range
¬2.4 GHz to 2.4835 GHz (“b” and “g”)
¬5.150 ~ 5.250 GHz (low band)
¬5.250 ~ 5.350 GHz (mid band)
¬5.470 ~ 5.725 GHz (Europe)
¬5.725 ~ 5.850 GHz (high band)
• Automated radio coverage
• 2011/65/EU: ROHS
EX environment (DECT)
¬Dynamic RF management for AP channel
power and channel optimal setting
• 2012/19/EU: WEEE
• CENELEC EN 60079-0
• 2004/108/EC: EMC
• CENELEC EN 60079-11
¬Self-healing around failed access points
• 2009/125/EC: Ecodesign
• Wireless security
¬WEP, WPA, WPA-PSK, WPA2 and
WPA2-PSK
• 2006/95/EC: LVD
Safety
¬Integrated stateful firewall
• IEC 60950-1
¬Rogue access point detection and
containment
• UL 60950-1
¬Wireless IDS/IPS
SAR
• Standardized quality of service
• CENELEC EN 50360
¬Over-the-air QoS: 802.11e
• CENELEC EN 50385
¬WMM (EDCA)
• FCC OET 65 and IEEE 1528
¬802.11e Power Save (U-APSD)
¬802.11e Traffic Specification (TSPEC)
• SRP mode
• Connection Admission Control with
graceful load balancing
• 802.1p DiffServ marking
• Call persistency
¬Proxy mobile IP for Layer 3 handover
¬Fast handover – WPA2 opportunistic
key caching
¬Voice-aware scanning
EMC
• IEC CISPR 22 Class B
• CENELEC EN 55022 Class B
• FCC Part 15B
• IEC CISPR24
• CENELEC EN 55024
• IEC EN 61000-3-2
• ETSI EN 301 489-1
• ETSI EN 301 489-06: DECT
• ETSI EN 301 489-17: Bluetooth and WLAN
¬Voice-aware 802.1x re-authentication
Radio
International directives
• ETSI EN 300 328: 2.4 GHz
EC Directives
• ETSI EN 301 893: 5 GHz
• 94/9/EC: ATEX
• ETSI EN 301 406: DECT
• 1999/5/EC: R&TTE
• FCC Part 15 Subpart C and D
• 1999/519/EC: SAR
1
2
This feature requires additional software modules.
Genesys Compact Edition: end of sales January, 1st 2015.
enterprise.alcatel-lucent.com Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent Enterprise logo are trademarks
of Alcatel-Lucent. All other trademarks are the property of their respective owners. The information presented is subject
to change without notice. Alcatel-Lucent Enterprise assumes no responsibility for inaccuracies contained herein.
Copyright © 2014 Alcatel-Lucent Enterprise. All rights reserved. 201410300002EN (November)
Miscellaneous environments
•ACT:
¬CENELEC EN 50121-4: Railway
applications
• RM1, RM3:
¬DNV certificate: Maritime
¬IEC 60945: Maritime
Environmental conditions
• ETSI – ETS 300 019 Part 1-1: Storage
• ETSI – ETS 300 019 Part 1-2:
Transportation
• ETSI – ETS 300 019 Part 1-3: In Use
Telecom
• ETSI EG 201 121
• ETSI ES 203 021
• ETSI ES 203 038
• ETSI TBR 010, 022, 003, 033, 004, 034,
008
• ITU-T H.323
• FCC Part 68
• Canada CS03
Over voltage and over currents
• ITU-T K.21
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