Serving over 29,000 HVAC/Refrigeration & Plumbing Contractors Across Canada E AT OVER BL LA CA OL Canada Post Product Agreement No. 40034889 E Bathroom Designs for Aging-in-place Space Heating & DHW Heating Powered by Tankless Technology EMCO Acquires Noble SUMMER 2013 $4.95 S S WH NADA AVA I 545 SA LER S ACR O CONTRACTOR SURVEY WIN A M12 FUEL CORDLESS HAMMER DRILL KIT $ 219 Value COMPLIMENTS OF YOUR WHOLESALER: SMART. RUGGED. RELIABLE. WE’RE SURE YOU CAN RELATE. Finally, a line of HVAC/R tools built to handle the conditions you face every day. Tools to help you conquer cramped and sweltering attics in a single bound. And bend tubes with one hand. Tools to be your extra set of eyes. And add a little comfort to the cramped and uncomfortable. It’s time to get in, get out and get on to the next job. See all the innovations you can put to work at hilmor.com. © 2013 hilmor, Newell Rubbermaid. All rights reserved. SUMMER 2013 Serving ove r 29,000 Journeyman plumber, Rob Chambers of Aqua Plumbing in Caledonia, ON installs a Grohe Body and Soul® shower system. Contributing Writers: Jim Bergmann, James Ewart, Matt Michel, Adolfo Wurts, Russell Harju, Lorne Kirsch Art Direction Norm Lourenco, R.G.D. Tel.: 416.653.2221 Fax: 416.653.7877 E-mail: email@example.com Contracting Canada is written specifically for service, installation and renovation contractors in Canada’s HVAC/Refrigeration, Plumbing, Mechanical and Hydronic Heating industry. Every issue Contracting Canada is branded for more than 80 HVAC/Refrigeration & Plumbing wholesale/distributors having more than 560 branches throughout Canada. Our authorised Wholesalers provide Contracting Canada as a value added resource to their more than 28,800 contractor customers across Canada. Contracting Canada magazine is published four times annually: Spring, Summer, Fall and Winter editions Total distribution – 28,800 issues Contents of Contracting Canada magazine may not be reproduced without the Publisher’s written permission. The publisher is not responsible or liable for claims made by advertisers, manufacturers and their representatives or in submitted articles and press releases. Contracting Canada magazine is listed by: Canadian Advertising Rates and Data (CARD) Standard Rates and Data (SRDS) Cision MediaSource, CCN Matthews Canada Post Product Agreement No. 40034889 Postmaster: Return postage guaranteed by publisher, please forward to: 114 Donjon Blvd., Port Dover, Ontario Canada N0A 1N7 Subscriptions $19.95 CDN + HST. U.S. subscriptions $24.95 per year U.S. funds. Contracting Canada Magazine is published by: Canadian Trade Publishing Inc. 114 Donjon Blvd., Port Dover, Ontario Canada N0A 1N7 Tel.: 905.569.2777 Fax: 905.569.2444 E-mail: firstname.lastname@example.org www.contractingcanada.com 4Letter from the Publisher CA NADA AV A Bathroom Desi s for Aging-in-plagn ce Space Heating & DHW Heating Powered by Tankless Technology EMCO Acquires Noble SUMMER 201 3 $4.9 6Grohe introduces new lower priced Everyday product line 13029_Contra AL ERS ACR OS CONTRACTOR SUR VEY WIN A M12 FUEL COR DLESS HAMMER DRI LL KIT 219 $ Value cting_Canada_ COMPLIMENTS OF YOUR WHOLESALER 5 3.indd 1 13-08-07 12:03 PM 11 Venmar EKO 1.5 Air Exchanger works in perfect harmony with tankless powered HVAC system 12 Bathroom Designs for Aging-inPlace Living 20 When your Customers Demand Luxury, Style, Comfort and Hygiene in a toilet 6 21 Considerations for Walk-in Bathtubs : Summer_201 8 Domestic Water Heating & Space Heating Powered by Tankless Technology 22 New Products 26 Service Roundtable the Support Service for Contractors 27 Five things you should never say to a customer 28 Industry News 29 Reader Survey 30 Info Source contractingcanada.com S No. 4003 4889 Contributing Editor Margaret Briller Tel.: 905.569.2777 Fax: 905.569.2444 E-mail: email@example.com Inside 545 LE Advertising Sales Don B. Beaulieu Tel.: 905.569.2777 Fax: 905.569.2444 E-mail: firstname.lastname@example.org LE AT OVE AB R IL WHO Publisher & Editorial Director Don B. Beaulieu Tel.: 905.569.2777 Fax: 905.569.2444 E-mail: email@example.com Cana da Post Produ ct Agree ment ISSN Number 1488-4933 Canada S Summer 2013 Volume 13, Issue 2 HVAC/Refrig eration & Plu mbing Contr actors Acros s 12 CONTRACTING CANADA • SUMMER ’13 • 3 from the publisher INe W 219 Valu $ Send in the Survey on page 29 and you could WIN!!! R eading this magazine has its rewards as does sending in your completed survey from page 29 for your chance to win great prizes like a Milwaukee FUEL M12 Cordless Hammer Drill kit from Milwaukee Tools. Wayne Waddell, a refrigeration technician for Display Fixtures in Calgary, Alberta found out just how lucky Contracting Canada magazine readers can be when he sent in his completed survey and won the DIGI-COOL AK900 Digital Refrigeration System Analyzer the Survey prize for the Spring 2013 issue. Your Survey helps us provide you with insightful articles on technical issues, diagnostics and installation techniques plus the latest products, systems, news and business information you need and want to know more about. Please take time to complete the survey on page 29 and mail or FAX it to us. You can also go online to www. contractingcanada.com to complete the survey for your chance to win a Milwaukee FUEL M12 Cordless Hammer Drill kit compliments Milwaukee Tools and Contracting Canada magazine. Enjoy this issue. Don Beaulieu Publisher & Editorial Director Contracting Canada magazine Tel.: 905-569-2777 FAX: 905-569-2444 Email: firstname.lastname@example.org GROHE Parkﬁeld ™ Inspired by nature, the Grohe Parkfield™ invites interaction while boldly communicating the GROHE brand DNA. The lever has a fluid form and is set precisely to 7°. The sweeping lines and smooth curves flow effortlessly like water itself and, comparable to the arching curve of a fountain, the spout guides water to the perfect position for function and comfort. www.grohe.ca 4 • SUMMER ’13 • CONTRACTING CANADA contractingcanada.com Grow your business opportunities by registering as a participating heating and cooling contractor. When you register as a participating contractor with the HEATING & COOLING INCENTIVE, your business will be added to our online listing, giving your company more visibility. Once you are registered you will be able to offer your customers incentives of up to $650* when they replace their old, inefcient central heating and cooling systems, and allow them to better manage their energy costs. Plus, for a limited time only HRAI is pleased to offer a one-day AC Installation Optimization Training course to participating contractors of the HEATING & COOLING INCENTIVE program. Courses are lling up fast so register today! For complete details visit saveonenergy.ca Subject to additional terms and conditions found at saveonenergy.ca. *Incentives are available for installation of eligible equipment completed between Jan. 1, 2013 and Dec. 31, 2013, and must be submitted no later than Feb. 2, 2014. Equipment must be purchased from and installed by a participating contractor. Replacement furnaces must be high-efficiency models with an electronically commutated motor (ECM). Funded by the Ontario Power Authority and offered by your local electric utility. A mark of the Province of Ontario protected under Canadian trade-mark law. Used under licence. OMOfficial Marks of the Ontario Power Authority. new product line Grohe Everyday Faucet Concetto Grohe introduces new lower priced Everyday product line By Don Beaulieu O Grohe Everyday Grohe shower retrofit set Grohe Everyday Grohe eight inch wide spread Bau loop faucet set 6 • SUMMER ’13 • CONTRACTING CANADA ver the past few years Grohe has significantly expanded its product line and is now able to provide products at lower price points without compromising on the Grohe quality on which we have built our reputation. Consequently, we identified a range of products that appeal to plumbers working on small and intermediate projects. Grohe has worked with all its key distributor partners to ensure the Everyday Grohe program is represented in the counter area and sufficient stock is available for key models. The Everyday Grohe program encompasses four bath lines: Arden, Concetto, Eurosmart and Bau Loop. Contemporary in design, a single handle brass faucet will range from $120 to $150. To complement the lavatory fixtures, each line offers tub and shower fixtures and accessories so that all fixtures can be selected during one trip. For plumbers with customers who want something different in their shower than the standard shower head, the Everyday Grohe program offers many shower head and shower bar solutions. Launched in 2012, the New Tempesta shower line is available in three styles: rustic, contemporary and cosmopolitan. Manufactured in Germany, Tempesta offers multiple spray patterns and 24” shower bars priced below $100 for the plumber. Grohe also includes key GrohFlex control modules and trims in the program. The GrohFlex system incorporates a universal rough-in valve that will accommodate any of the control modules in the GrohFlex family. Once the rough-in is installed, the plumber can install either a PBV or THM control module and select from a few trim design options (only the number of outlets needs to be determined prior to the rough-in installation). GrohFlex is simple to install and allows the plumber to get the job going while the customer makes a final decision between PBV and THM and trim design. For consumers who want to upgrade their shower with a limited budget, Grohe has included the Retro-Fit shower bars in the program. These units are economical, simple to install and can make a big impact in the shower. By simply removing the existing shower arm, the new shower rail uses the existing water outlet. The diverter at the base of the rail allows water to be diverted from the shower head to the hand shower. For the kitchen, Grohe has included the popular Concetto pull-down kitchen faucet and added a few economical basic models. Everyday Grohe offers the full line that allows plumbers to offer their customers a superior product and European design at a reasonable price. These products are easy to install saving the plumber time. The consumer also benefits from Grohe superior engineering, exceptional quality and pricing. Ask your wholesaler for information or visit www.grohe.com. W contractingcanada.com W E N The TPI 9080 Smart Trend Meter is a Simple, Easy to Use, Low Cost Vibration Meter that Records, Analyzes and Displays Vibration Signals at the Push of a Button. The 9080 Smart Vib-Trend software gives you greater Use the 9080Smart ease of use and flexibility to: Trend Meter to Store, analyze and report on all your • All information is just a click away. identify the vibration • vibration parameters in one place; Colour coded alarms highlight up to 10 assets (100 readings); up problems; Trend lines show problem: unbalance, to 10,000 readings with optional problems before they happen. misalignment A9084 expanded software; or looseness; in addition to the Features include: • Collect data • Easily identify problems with built-in bearing condition. • Trend data using Vib-Trend software band tilters: Find motor and • Standard Cable mounted • 1X (unbalance) accelerometer with magnet • 2X (misalignment) machine faults • Built-in Bluetooth communication • 3X (looseness) capability • 800 line FFT (spectrum) before they stop your • USB docking station to download to a PG • Listen to bearing noise with optional equipment. • ISO built-in Alarms Bluetooth headphones • Easily identify bearing problems with BDU Reading • Ruggedized IP67 case For the Accuracy, Performance, Safety and Value get the TPI Advantage! Test Products International Ltd. 342 Bronte Street South, Unit 9 Milton, ON L9T 5B7 | Phone: 905-693-8558 Email: email@example.com Ask your wholesaler for TPI call: 1-866-693-8558 www.testproductsintl.com h o t w at e r h e at i n g p r o f i l e Domestic Water Heating & Space Heating Powered by Tankless Technology By Don Beaulieu This feature examines the latest innovations in condensing tankless water heater technology from Rheem® and its new Prestige™ series RTGH condensing tankless water heaters, and how Rheem®’s tankless technology can be used in combination with Rheem®’s RHWB series hydronic air handlers to provide hot water for both domestic and space heating requirements. T he new Prestige™ RTGH condensing tankless water heaters are available in both natural and LP gas models, and are designed to deliver continuous hot water in both domestic and space heating in residential and commercial applications. Rheem®’s RTGH95 series 11,000 - 199,900 Btu/h max. delivers 9.5 gal./min at 35°F rise max., and the RTGH-84 series 11,000 -157,000 Btu/h max. 8.4 gal./min. at 45°F rise. The Rheem® RTGH-DV indoor direct vent model we installed features Rheem®’s next generation burner technology. This new burner technology combined with its stainless steel condensing heat exchanger and intelligent electronic controls enables the Prestige™ RTGH tankless water heaters to deliver energy efficiencies to 94%. The Prestige™ series is designed to increase energy efficiency and safety, offering industry-leading performance and features, according to Rheem®. This includes an industry best minimum flow 8 • SUMMER ’13 • CONTRACTING CANADA rate of .26 GPM with minimum activation flow rate of .40 GPM. The Prestige™ is third party efficiency listed by AHRI Performance. Rheem® has designed its Prestige™ RTGH tankless series water heaters to be paired with its RHWB hydronic heating air handlers in a heating package that efficiently provides hot water for domestic and for hydronic space heating requirements for residential and commercial applications. For commercial applications the Prestige condensing tankless series can be upgraded for hightemperature commercial use to deliver water temperature up to 185°F. The Rheem® tankless water heater serves two purposes when combined with its RHWB hydronic air handler system. The tankless water heater provides continuous hot water for use throughout the home or building and, when needed, provides hot water for space heating requirements when a call for heat is made. The RTGH tankless Rheem RHWB Hydronic Blower assembly installed with Rheem case coil, MERV air cleaner and HEPA-UV IAQ unit ready for piping water heater serves as the heat source for the RHWB hydronic coil equipped air handler which delivers heated air to a duct system into the home or commercial space. This system is designed to meet the domestic hot demand before supplying the RHWB hydronic coil. When in heating mode the RHWB with its integrated stainless steel hydro pump circulates hot water between the tankless water heater and the hydronic coil in a closed loop configuration. Hot start programming helps minimize fluctuation in water temperature, referred to as “cold water sandwich,” during periods of frequent on/off operation. THE RHWB AIR HANDLER OFFERS MANY FEATURES: - Flow switch for the hydronic operation; - Variable speed ECM motor on the blower; - Integrated control board features diagnostics and manages all operational functions and provides connections for humidifier and electronic air cleaner; - Low profile 34-inch design is lighter, easier to handle and leaves room for easy installation of an air conditioning case coil and other optional accessories; - An insulated blower compartment makes it one of the quietest hydronic air handlers on the market today; - Multi-Position feature is new - Available in upflow, horizontal left and right models. contractingcanada.com h o t w at e r h e at i n g p r o f i l e Varieties of cooling coils and plenums designed to use with the hydronic air handler are available as optional accessories for air conditioning models. In cooling mode, the cooling coil operates the same as any other Rheem® heating and cooling system. For this installation profile were using new Prestige™ RTGH-95 direct vent condensing tankless water heater in combination with the Rheem® RHWB hydronic air handler Eco Tech system and a Rheem® RCFL case coil with Rheem® 14 SEER condensing unit to provide an energy efficient heating and cooling for our two bedroom, three bathroom home. In addition we’ve added an IAQ package consisting of a Rheem® Exact Fit MERV 11 5 1/4-inch hi-efficiency filter cabinet and a Five Seasons Duct Mount HEPA Air Cleaner with UVC and PCO technologies and the new Venmar EKO 1.5 Energy Star rated HRV unit. THE BRAINS The RHWB and the tankless water heater have two separate brains since the water heater does not engage until it senses flow to turn-on and the air handler won’t turn-on unless a demand is sensed and flow is available. THE AIR HANDLER SYSTEM VS. CONVENTIONAL GAS FURNACE - Air Flow – able to reach areas with the high flow design (3rd and 4th floor spaces – Town Homes) - No Venting or Gas Lines (Can be placed in a crawl space, closet etc. as codes permit) - Heating is Less Dry than Conventional Gas Furnace - More efficient heating (Savings with Combined System) - Can be combined with Tankless and A/C (For Premium Operation) - Able to fit in tighter spaces (Foot print and Clearances) - Service friendly compartment (Lots of Space) APPLICATIONS FOR THE RHWB - New construction and retrofit: Town homes, semi-detached, detached and condos; - Tight spaces: Closets, ceiling mount applications and crawl spaces; - Combination applications: Tankless/ Tank (Pump Must be Sized Properly); - Distance spaces: Third floor/fourth floor installations. Rob Chambers of Aqua Plumbing installs flow switch and Uponor hydronic tubing on Rheem RHWB hydronic blower assembly. TM Small Duct High Velocity Heating, Cooling, and Indoor Air Quality Systems Year-Round Comfort in any Climate, with No Major Remodelling! • Quiet Operation • Energy Smart VFD Motors • Eliminate Hot and Cold Spots • Easy Installation & Maintenance • Space Saving Small Diameter Ducts • Draft-Free Even Temperatures • New and Retrofit Applications • Remove 30% more Humidity • Attractive Vent Plates Superior Central Heating and Air Conditioning, without compromise! www.hi-velocity.com Manufactured by Energy Saving Products Ltd. - Proudly Canadian and Family Owned for over 30 Years! Contractor Canada 080713.indd 1 c o n2013 t r a Hi-Velocity c t i n g c a nHalf a d aPage . c o Horizontal m 1-888-652-2219 8/7/2013 2:25:37 ’13 PM • 9 CONTRACTING CANADA • SUMMER h o t w at e r h e at i n g p r o f i l e ENERGY STAR® RATED The ENERGY STAR® rating is what consumers look for today and the Rheem® Prestige™ line of tankless water heaters are ENERGY STAR® rated. The RTGH indoor direct vent condensing series features a self-diagnostic system making for easy installation and service. A digital display shows temperature setting and maintenance codes. The RTGH-DV uses a two-pipe direct vent system designed for PVC pipe allowing for up to 38 feet of 3-inch PVC pipe or 5 feet of 2-inch PVC pipe. WARRANTY The Prestige™ RTGH condensing tankless water heater series is backed by a 12-year warranty on heat exchanger, 5-year on parts and 1-year on labour. The stand-alone warranty on the RHWB air handler is 5 years on the coil, 5 years on the parts and 1 year on service. When both units are combined as an installed package, the air handler warranty remains the same, and the tankless water heater warranty will drop to 10 years on the heat exchanger, 5 years on parts, and 1 year on service. SYSTEM OVERVIEW When combined with Rheem®’s RHWB series of hydronic air handlers, it makes for a very efficient home heating system delivering endless domestic hot water without temperature fluctuation even when showers run for extended lengths of time and hot water consuming appliances like washers and dishwashers start and stop. The RHWB hydronic air handler delivers more than adequate air flow and even temperatures. We noticed less temperature differentials with the RHWB versus a typical gas furnace. When compared to a typical gas furnace the RHWB discharge temperatures at the registers are lower and more even, the RTGH and RHWB are capable of maintaining a more constant and even room temperature without excessively heating and drying out the air making for a more comfortable indoor environment. The RHWB variable speed blower allows you to select the CFM needed for continuous indoor comfort. The Rheem® Prestige™ condensing tankless water heaters with its latest innovations offers an ideal combination of ultra-high efficiency and Rheem Prestige™ series RTGH condensing water heater installed. continuous hot water especially when combined with a Rheem® RHWB hydronic air handler, air conditioning and IAQ system. For more information call: 1-800268-6966. Visit www.rheem.com. W TPI’s Model 716 Flue Gas Analyzer Offers Quick and Simple Set-up The 716 Flue Gas Analyzer is a state of the art, easy to use analyzer designed to calculate and display readings from a flue and most of the other measurements associated with combustion. The 716 Features: • BUILT-IN DIFFERENTIAL MANOMETER WITH 0.001” H2O RESOLUTION • CALCULATES COMBUSTION EFFICIENCY • PUMP DRIVEN FOR FAST RESPONSE • DATA LOGGING WITH TIME AND DATE STAMP • WILL NOT SHUT OFF IF 15 PPM CO IS PRESENT FOR INCREASED SAFETY • COMMUNICATE TO A PC VIA THE USB INTERFACE • STORE FUNCTION SAVES UP TO 10 READINGS • BUILT-IN DIFFERENTIAL THERMOMETER • PUSH ON FITTINGS FOR FAST AND EASY USE • NEW! OPTIONAL BLUETOOTH INTERFACE • OPTIONAL A740 IR PRINTER AVAILABLE FOR HARD COPIES OF TEST RESULTS The 716 is Nox upgradable “Get it when you need it” All TPI analyzers feature quick and simple set-up. Fast purge and the ability to perform fuel selection during start-up enable tests to be performed quickly. TPI analyzers also use the last selected fuel as the default setting. For Accuracy, Performance, Safety & Value get the TPI Advantage! Test Products International Ltd. 342 Bronte Street South, Unit 9 Milton, ON L9T 5B7 | Phone: 905-693-8558 Ask your wholesaler for TPI call: 1-866-693-8558 Email: firstname.lastname@example.org www.testproductsintl.com 10 • SUMMER ’13 • CONTRACTING CANADA contractingcanada.com i a q v e n t i l at i o n Venmar EKO 1.5 Air Exchanger works in perfect harmony with tankless powered HVAC system By Don Beaulieu www.contractingcanada.com F or our whole home HVAC system powered by Rheem® tankless technology, we needed an ENERGY STAR® rated HRV unit, one designed to integrate with our Rheem RHWB high-efficiency tankless powered heating system. For this we chose the latest AVS EKO 1.5 Air Exchanger from Venmar® Ventilation Inc. Venmar, based in Drummondville, Quebec, has become a global leader in the air exchange system market and the latest innovations in their EKO 1.5 Air Exchanger make it the most energy-efficient HRV air exchanger on the market. The EKO’s innovative design and optimal performance makes energy recovery possible while at the same time substantially reducing energy costs. This exceptional innovation provides an ideal, environmentally friendly solution for residential ventilation. By combining their engineering expertise with technological innovations, Venmar has redefined residential ventilation with the EKO. The energy consumption of its high-performance motors can be compared to that of a compact fluorescent light bulb. The ENERGY STAR® rated EKO can thus significantly lower energy costs while maintaining optimal output. Its core recovers up to 80% of a home’s heated or cooled air, thanks to its additional energy efficiency. In fact, EKO exceeds energy conservation requirements! The EKO 1.5 features the following unique characteristics: - Two German high-performance ECM motors that consume 13.5 watts each (at low speed), which represents 75% contractingcanada.com FOR THE TECHNICAL AND BUSINESS INFORMATION YOU NEED LOOK TO... - - - - - less energy than that consumed by a light bulb; 2.53 CFM/watt making the EKO 1.5 the industry’s most efficient HRV air exchanger according to Venmar; 4 settings that adjust the speed to meet the needs of the home’s occupants with simply the touch of a button; Compact size allowing easy installation when space is limited; When installed with the ALTITUDE control, it offers the completely programmable SMART mode feature that takes complete control of the unit, along with an attractive LCD screen; ENERGY STAR® rated. W For more information on EKO 1.5 Air Exchangers and other Venmar® HRV products, ask your wholesaler or call: 1-800-567-3855. Visit www.venmar.ca. Featuring the industry’s most authoritative experts. Since 1999 Contracting Canada has delivered the information you need on the latest products, technical innovations, trouble-shooting tips, installation profiles, industry news and much more. For more info or to advertise please contact: Don Beaulieu, Editorial Director & Publisher Contracting Canada magazine Email: email@example.com Phone: 905-569-2777 Fax: 905-569-2444 www.contractingcanada.com CONTRACTING CANADA • SUMMER ’13 • 11 i n s ta l l at i o n p r o f i l e Bathroom Designs for Aging-in-Place Living T By Don Beaulieu he new home and renovation market for the baby boomers is Canada’s fastest growing market. With the 55+ segment of our population growing every day, contractors and builders alike should pay particular attention to the needs and wants of consumers in this segment of the market. This 55+ group tends to have accumulated the most wealth mainly through real estate and spending more years in the work force. As they become empty nesters and plan for retirement, many boomers look towards downsizing to smaller, singlelevel, bungalow style housing. Generally people at this stage of their lives want to move only one time and look forward to spending their retirement years in a house that offers the amenities and comforts to meet their needs today and to be able to meet their needs should their health change in the future, which is why designing for aging-in-place living is so desirable amongst the boomer population. More and more of today’s baby boomers are building homes that they may never need to leave. Given the choice many 12 • SUMMER ’13 • CONTRACTING CANADA prefer the idea of staying in their own homes rather than moving into senior housing. Such long-term home occupancy is known as aging-in-place and it’s becoming increasingly popular as we live longer, healthier lives. So what is agingin-place living and why is it important to this older group of consumers? Simply put, aging-in-place living is a term that describes allowing people to grow older and live independently with a focus on quality of life and independence without having to move. Generally what people want is the ability to stay in their homes longer and live independently for as long as they are able. What we are really talking about is designing and building and renovating homes to allow people to live independently longer. This means accessibility throughout the home is crucial especially in places such as bathrooms. At least one bathroom should be large enough for access by a walker or wheelchair with wider halls and doorways and room inside the bathroom to comfortably maneuver. It also requires fixtures and supports designed to assist, accommodate and meet their needs for washing, showering, bathing and personal hygiene. Anyone whose parent or family member has experienced a decline in their health or mobility issues knows how difficult it can be to care for and help individuals in a home that is not designed for ease of access especially in bathrooms where assisting someone in and out of a bathtub or shower can be difficult and dangerous. Aging-in-place is about lengthening ones independence; it’s about making modifications and choosing specific products that allow a person to choose to live longer in their home rather than an institution. Designing for aging-in-place living doesn’t mean that a person is old; it just means they’re forward thinking and designing a bathroom for aging-in-place living just makes good sense. It can be as easy as wider doorways, lower counters and a few strategically positioned grab bars, and an accessible tub and/or shower. But it can encompass much more. Today consumers tend not want an institutional looking bathroom in their home, the type of bathroom that looks like it belongs in a hospital. Homeowners, especially those accustomed to nicer amenities, tend to look for bathroom designs featuring fixtures, faucets, tile and accessories that suit their particular taste and style. They seek out designs that offer functionality to meet their aging-in-place needs without having an institutional appearance. Many consumers are looking for bathroom designs with a spa-like feel, contractingcanada.com i n s ta l l at i o n p r o f i l e Nuheat electric in-floor heating mat being installed with upscale luxury products that create an environment that can provide them the features and comforts they both need and want today and to allow them to agein-place. Let’s look at an example of a new bathroom designed for today’s lifestyle and incorporating some new, innovative upscale products designed for great looks and performance and to facilitate agingin-place living. IN-FLOOR HEATING We’ll start from the floor up and designing a bathroom for aging-in-place living also means creating a comfortable environment in the bathroom so in addition to the home’s forced air heating system, we’ve chosen to install Nuheat® in-floor electric mats under the tile floors in front of the shower, tub and vanity. An in-floor heating mat transforms the entire floor area into the room’s heat source, ensuring even, consistent heat and maintaining an even heat source so you are less likely to become chilled when bathing and spending time in the bathroom. Nuheat® electric heating mats are easy to install and inexpensive to operate using a programmable thermostat. Operating costs are relatively low. When using a standard size heating mat 42-inches wide by 84-inches long, that’s about 25 square feet of floor that will be heated. Operating a mat of this size for ten hours a day at .12 cents a kilowatt hour would cost about 16 cents a day. The mat draws 12 watts per square foot and produces 41 BTUs per square foot, providing even heat with no cold spots. Nuheat® mats typically contractingcanada.com operate at floor temperatures between 80°-90°F (27°-32°C) and on-off times can be set and controlled using one of three available thermostats. In the installation process, the mat is encased in a thermal mass (thinset layers above and below the mat and tile above). This thermal mass retains and stores the heat emitted by the mat. Even after the mat is turned off, this thermal mass continues to feel warm and emit its stored heat – again increasing efficiency and reducing energy costs. Nuheat® has a 25-year warranty and requires no maintenance. Nuheat® mats are available in both standard and custom sizes in 110V and 220V and can be installed in wet environments such as showers, saunas and steam rooms. Elderly people tend to feel the cold more, so having heated floors provides considerable comfort. Today having warm floors in bathrooms and in other rooms where seniors spend considerable time is no longer a luxury but rather an affordable comfort that your customers will thank you for installing in their home. Information on how to select, size and install a Nuheat® electric under floor heating mat is available at www.nuheat.com. CONTRACTING CANADA • SUMMER ’13 • 13 i n s ta l l at i o n p r o f i l e Proper planning and product research should go into your bathroom design to ensure it will meet your customer’s need both for today and enable them to agein-place. CONSIDERATIONS FOR THE SHOWER Innovative and installer-friendly products like the new Tile Redi® line of low threshold ready-to-tile shower bases from MAAX are an ideal solution for customers wanting the beauty of a tiled shower with the benefit of a low threshold for easier access. The Tile Redi® shower base line is an innovative solution for faster installation and lower costs in a tiled shower. Tile Redi® shower bases are easy to install and allow for same day ceramic, stone or marble tile installation. With no waterproofing required upon installation, they are guaranteed leak-proof. Tile Redi® bases are moulded in a strong lightweight one-piece preformed module that includes a drain, splash walls, curbs and a 1/4 inch per foot pitch to the drain. MAAX Tile Redi® shower bases are patented and UL® Listed and available in standard shower base sizes up to lengths of 72 inches and widths to 48 inches and LH, RH, and center drain configurations 14 • SUMMER ’13 • CONTRACTING CANADA for corner, alcove, wall mounted and barrier free applications for left, right or front door openings. Accessories like the Tile Redi® shower niches which are available in single or double size ensure a leak-free installation. Tile Redi® shower bases prevent damaging and unhealthy growth of mould and mildew which contribute to water intrusion. Tile Redi® shower bases by MAAX are easy to handle, quick to install, ready-to-tile solution. There’s no worry about costly repairs and call backs. MAAX Tile Redi® shower bases offer contractors easier and faster installations, greater range of sizes and flexibility in drain and door positioning. When combined with MAAX’s extensive line of glass shower enclosures with design features such as adjustable hinges and sliding glass doors in a wide range of sizes and attractive styles, it makes pairing any MAAX shower base and door system easy. For information on the complete line of MAAX Tile Redi shower bases and shower door systems, see your wholesaler or visit: www.maax.com. SUPPORT SYSTEMS FOR THE BATHROOM Grab bars and safety rails: Given the choice, most people prefer not to have institution-style grab bars and safety rails installed in their bathrooms. Grab bar systems have come a long way and are no longer just plain stainless steel with a knurled surface. Companies like Moen® offer an extensive line of grab bars systems in a variety of attractive colours, finishes, sizes and styles to match your customer’s décor or to suit your customer's taste. Moen® has come out with a broad line of grab bars in concealed, designer, specialty, exposed and slide styles in a variety of designer finishes like brushed nickel, old world bronze and oil rubbed bronze finish that incorporates the warmth of bronze with light and dark accents for a rich look. MOEN also offers models featuring finger notches on the bar to provide a more secure place to grab. The Moen® Home Care model grab bars we selected feature a grip pad to provide a more comfortable yet secure grip. contractingcanada.com EBRATI N CEL SANIBEST Pro/SANIGRIND Pro ® G ® enhanced products IN C A N A DA Install a complete bathroom virtually anywhere you need! Apartment units, Offices, Rental spaces… Easy access to internal components Equipped with a 1 HP grinder pump and 110 volts Pumping distance of up to 25’ vertically or 150’ horizontally Designed to handle accidental flushing of sanitary items Sanibest Pro Sanigrind Pro The original plumbing solution since 1958 1-800-363-5874 saniflo.ca Scan this tag to see how this product works i n s ta l l at i o n p r o f i l e Abe Klynstra installs MOEN folding shower seat Moen® grab bars are ADA compliant, corrosion resistant and made of stainless steel, Moen®’s designer plastic grab bar series is formed from glass filled polypropylene and features comfort grips. All come with a limited lifetime warranty. You should always follow the manufactures recommended installation requirements when installing grab bars and you should never install grab bars or shower seats using just the drywall for support, always securely brace and anchor the grab bar into a secure structure capable of providing adequate safety and support. Bracing needs to be installed in the walls where you intend to attach grab bars and rail supports. A frame with step and deck seating is constructed for the MAAX Optik whirlpool tub TUBS AND WHIRLPOOLS One of the biggest challenges for people as we age can be climbing into and out of tubs. We need to consider this when helping our customer choose a tub and whirlpool system. Considerations need to be given for installing a tub in order to avoid a slip or fall and injury. A person shouldn’t have to strain or put themselves at risk of falling to gain access into a tub. With this in mind, a frame system to accommodate a drop-in tub can be a good choice. When building a frame, deck and step system for a tub, measurements should be taken to ensure it will comfortably fit your customer. This will help ensure a proper step and deck system that will provide many years of use and enjoyment of the tub and whirlpool. Hydrotherapy and whirlpool systems can be very beneficial as we age so we need to consider designing and installing for safe ease of access into and out of a tub. Support rails and grab bars can be installed to provide additional support as needed. Some tub designs offer built-in or offer grab bars or rails as an accessory SHOWER SEAT Sitting on a fold-down or handicap seat can be the ideal way to enjoy a hot shower without the fatigue of standing, for our aging-in-place application we selected the Moen® Home Care teak folding seat model #DN7110 made of solid teakwood and designed to support up to 400 lbs. We especially liked how easily it was to install and how little space the seat takes up when in the folded position, just 3 inches. This seat is well constructed of aluminium and solid teakwood with a hinge design so it’s easy to open and close. The seat stays in position without the worry of falling open by itself. The Moen® Home Care seat comes with mounting screws and easy-tofollow instructions. It is ADA compliant and features a limited lifetime warranty. 16 • SUMMER ’13 • CONTRACTING CANADA contractingcanada.com i n s ta l l at i o n p r o f i l e that you can install to provide additional support when entering or exiting a tub. We chose the new MAAX Optik center drain whirlpool tub for our bathroom. The ergonomic design with curved armrests allow for greater comfort and for additional support when entering and exiting the tub. The Optik offers deep well bathing in a post-minimalism design that combine straight and curvaceous lines with an inclined backrest and headrest for comfort. The Optik is a very stylish tub designed for either under-mount or drop-in installation and is available in three colours: white, bone and biscuit; and in two sizes: 72” long x 36” wide x 23” deep 72” long x 42” wide x 23” deep BOTH MODELS ARE OFFERED WITH A RANGE OF AVAILABLE SYSTEMS, OPTIONS AND ACCESSORIES, INCLUDING: AEROFEEL® The MAAX Collection’s premiere perimeter air injection system features up to five dozen intelligently positioned air jets that provide a hushed ripple of wellbeing by cradling your body from head to toe. Advanced check valves ensure immaculate purity, making Aerofeel® the most hygienic as well as the most delightful system on the market. contractingcanada.com HYDROFEEL® The Hydrofeel® therapeutic whirlpool system, available on select MAAX Collection bathtubs, is the height of fine design. Powerful water jets, sized and shaped to ensure a deep, targeted massage, line the tub for contact at critical body points. Back and foot jets round out a massage as invigorating as it is relaxing. HYDROFEEL REST Your customer’s ears deserve the same luxurious treatment as their muscles, but spa noise can easily disrupt even the most tranquil atmosphere. MAAX puts that concern to Rest, a silent whirlpool massage system available on bathtubs with our True Whirlpool, Hydromax® or Hydrofeel® massage systems. OZONATOR Clean and purify your whirlpool by harnessing one of Mother Nature’s most powerful elements. COMBINED AEROFEEL/ HYDROFEEL Experiment and discover your perfect combination of the pulsating healing ability of water massage and the gentle reassuring ripple of air jets. Activate our water and air systems together for maximum effect or devise an alternating program that fulfills you head to toe, in and out – body, mind and soul. CHROMATHERAPY Bathe yourself in a kaleidoscope of colour and envelop yourself in optimal health. Optik options offered include: ThermoAcoustic system; Water heater assembly; Two chromatherapy lights; Metal trim kit for Aerofeel®; Lite deck; Trim kit for Whirlpool® and combined systems; Two 12-inch grab bars available in white, bone, biscuit, chrome, polished brass and brushed nickel; Flexible main hose 15 ft. for electronic control; Minimalist cushion (magnetic) available in white or black and Waste and overflow with 27” flexible neck; Magnetic cushions available in black or white; 2½-inch metal grab bars can be ordered for this model. We opted for the Optik center drain with combined Aerofeel and Hydrofeel®REST options which is one of the most comfortable and quiet whirlpool system on the market. The touch control pad is conveniently located and easy to operate. The deck system we designed allows for ease of entry and exiting the tub, and the deck and step provide comfortable seating. MAAX has a broad offering of tubs and whirlpool tubs in a range of styles, sizes, systems, colours and features to suit virtually everyone’s taste. They even offer the Crescendo, an elegant, luxurious and spacious spa tub for two designed for face-to-face bathing … how cool is that. CONTRACTING CANADA • SUMMER ’13 • 17 i n s ta l l at i o n p r o f i l e Grohe GrohFlex Universal Rough-in Valve Box installed with Uponor PEX piping FAUCETS AND SHOWER SYSTEMS Faucets, styles, handles, features and finishes are as plentiful as there are cars and trucks to choose from, so it often will come down to your customer’s budget and their décor and taste and what you will recommend to your customers. The last thing you or your customer wants is to call you back to fix a leak, replace a cartridge or make a repair soon after you installed the faucets. There’s an old saying that you get what you pay for, and there is often a difference in quality and the length of time a faucet will last before it will need to be repaired or replaced. And then there is the finish, the materials faucets are made of, and the type of seat 18 • SUMMER ’13 • CONTRACTING CANADA or cartridge system and the warranty the manufacture provides. All this and more influences the decision-making process along with quality, performance and value. Thanks to the internet, consumers have access to information on every brand, make and model out there and often know or have a list of products they want before they consult a plumbing contractor. When designing and choosing products for an aging-in-place bathroom, we are designing not just for the needs of your customer today but for a much longer period of time, so the products you install need to perform well and stand the test of time. A customer will not be happy if in a few years they need to repair or replace products you recommended and installed. It’s important to consult with your customers and help them make good product selections so they will be satisfied with them and you for years to come. After all, this is the best way to build referral business – by providing good workmanship in your installations and quality products. A quality-built faucet and shower system should offer ease of installation, reliable anti-scald capabilities and accurate temperature and flow control. This was a must for our application so we selected the Grohe system consisting of the new GrohFlex™ advanced universal rough-in valve box for the shower valve and controls. GrohFlex is an advanced universal rough-in valve system with simplicity and flexibility built in. One rough-in works with any shower or tub/ shower application – from a simple singleshower to the popular tub/shower combo to a luxurious high-flow custom shower. And it offers pressure balancing and thermostatic control solutions for both the master and secondary bath. GrohFlex offers ease of installation and flexibility in function and covers a wide range of installation types. GrohFlex smart design features easy, intuitive operation with all functions controlled from a single contractingcanada.com i n s ta l l at i o n p r o f i l e Grohe dual function thermostatic control module with Authentic trim SHOWER HEAD AND HAND SHOWER For the shower head and hand shower set we installed Grohe’s new and attractively styled Power&Soul™ shower set featuring four innovative spray patterns: GROHE Rain O2, Rain, Active Massage and Jet. With the introduction of the new GROHE AquaDirect™ spray selector, switching among the four spray patterns is as simple as a push of a button. There are three sizes of Power&Soul hand showers available in a choice of two designs: Cosmopolitan and Contemporary. INNOVATIVE TECHNOLOGIES AND FEATURES IN THE POWER&SOUL INCLUDE: axis, reducing the need for separate volume controls and diverters for single and dual function applications. We really liked how quick the GrohFlex was to install and connect the Uponor PEX hot and cold water tubing. It took only a few minutes to install and make our rough-in connections. The integrated service stops, check valves and enhanced flushing system also saved us time on installation. GrohFlex works well with the PEX plumbing systems and copper, so there so many benefits to using the GrohFlex universal rough-in box for this installation. With a range of Grohe trim kits and pressure balancing, and the thermostatic valve options for GrohFlex, there should be a trim kit and lever style to suit everyone’s taste and décor. When considering a shower faucet and tub fill system for aging-in-place applications, it’s important to use quality anti-scald thermostatic temperature control and safety devices. For our application using the GrohFlex, we selected the Grohe dual function thermostatic control module with Authentic trim featuring GROHE TurboStat® technology. The sophisticated design of the TurboStat® thermostatic mixer ensures the pre-selected water temperature is maintained for the duration contractingcanada.com of your shower or when filling the tub. Grohe’s TurboStat® technology reacts to abrupt changes in water pressure and is up to nine times more accurate than the leading competitors. The desired temperature is reached in a fraction of a second and maintained for the entire duration of showering. The fast reaction time of GROHE TurboStat® technology means that the thermostat re-adjusts the temperature for you – so you don’t waste time (or water) manually adjusting the shower control. TESTED TWICE Grohe takes user safety incredibly seriously. Every single GROHE thermostatic cartridge is tested twice – once after the cartridge has been assembled and once after the cartridge has been fitted inside the body of the thermostat. Each full test comprises leakage, safety and control tests. Safety tests for Grohe’s thermostats ensure that they meet and exceed industry standards. Standards vary from country to country, with France having some of the toughest regulations, so when leading French consumer magazine Que Choisir (September 2010 issue) tested thermostats from 10 manufacturers, the Grohtherm 1000 was voted “the best choice.” - SpeedClean enabling the removal of lime scale with a single wipe; -CoolTouch® that eliminates the risk of scalding yourself on a hot chrome surface; -StarLight® radiant chrome finish that resists soiling and tarnishing; -QuickFix® Plus faster, easier and hassle-free, cutting installation time by up to 50%; - EcoJoy™ delivering perfect water flow while saving water and energy; - Spray Face Diameter provides flexibility of spray face diameters; - Inner WaterGuide system for longer life; - Adjustable shower rail allowing full hand shower height and angle positioning. For our MAAX Optik jetted tub and the vanity we selected the Geneva Roman tub set with hand spray and 8” wide faucet set by Grohe. The Geneva is both elegant and timeless and the main bathroom features Grohe’s new Parkfield 8” wide set faucet, all featuring the StarLight® radiant chrome finish and Grohe's SilkMove® ceramic cartridge with its polished mirror-like surface of the discs. The disks are coated with a special lubricant with Teflon® technology for frictionfree, effortless performance, thereby providing gradual and precise control and smooth handling of the water flow and temperature for a lifetime. SilkMove® guarantees smoothness of operation from day one – even after 20 years. W CONTRACTING CANADA • SUMMER ’13 • 19 i n s ta l l at i o n p r o f i l e TOTO Washlet remote control When your Customers Demand Luxury, Style, Comfort and Hygiene in a toilet The TOTO toilet and washlet system will exceed their expectations By Don Beaulieu A comfortable height or ADA compliant toilet is a must for aging-in-place living. Comfort height toilets are about two inches taller than a standard height toilet, and can make it much easier to rise off the toilet. Installing a grab bar next to a toilet can provide additional support and assistance. A comfort height toilet with a seat height from 18 to 19 inches (43 cm to 48 cm) is more comfortable to sit on and easier to rise off of versus a standard height toilet. A difference of two inches may not seem like much, but in fact, these extra two inches (5 cm) in height make it easier for elderly or tall people to get up and down from the toilet. While the main application for these types of toilets may seem like they are for hospitals or businesses with public bathrooms, they actually have a very widespread benefit for homeowners. A comfort height toilet may also have assisted flushing that makes pushing down on the handle easier. This kind of assistance makes it easier for someone with arthritis or who is handicapped and may not have sufficient strength in their hand to flush the toilet. This is where toilets from manufacturers like TOTO can really benefit homeowners. THE WASHLET SEAT TOTO toilets and Washlets offer useful many features and benefits such as automatic flushing, automatic seat open and close, auto air deodorizing and other beneficial features Rob Chambers installing TOTO Neorest elongated comfort height toilet 20 • SUMMER ’13 • CONTRACTING CANADA and functions that can be selected through an easy-to-use remote control. Similar to using a remote to change the channel on a TV, your customers can use the TOTO remote control to select from a menu of functions and personal hygiene options. Users can easily program their TOTO toilet so the seat rises up when a user approaches the toilet, and for the built-in air deodorizing system to automatically commence operation when a user sits on the seat. It can also be set to automatically flush when the user rises up off the seat. Users can program the operation and functions into the remote so with each use the Washlet program for a specific user will provide the hygienic operations programmed into the remote including functions like: Cleansing water temperature and pressure; front or rear cleansing function; the air temperature of the dryer; seat temperature and more. A washlet seat can provide hygiene benefits and increase comfort on a new or existing toilet. TOTO offers several models, all featuring heated seats and adjustable water temperature and volume. A TOTO Washlet offers state-of-the-art technology, cleverly disguised as a toilet seat that fits virtually any standard toilet, or as a built-in washlet as on the TOTO G500 installed for this aging-in-place application. On command, this Washlet model extends an integrated wand to release a warm, soothing stream of aerated water to provide the ultimate in personal cleansing. But this is not a conventional bidet; the wand selfwashes and retracts after each use. TOTO Washlet seats are easy to install, all that’s require is an 110V GFI outlet. The TOTO G500 toilet comes complete with TOTO Washlet together in a stylish compact design featuring TOTO’s Dual-Max Cyclone system flushing either 1.28 or 0.9 GPF. It uses gravity combined with a cycle bowl cleanse and SanaGloss glaze which aids in ease of cleaning and long-term bowl sanitation. THE TOTO G500 FEATURES: - 1.28 GPF (4.8LPF) / 0.9 GPF (3.4LPF) - 28-9/16”L x 15-15/16”W x 23-15/16”H - Dual-Max cyclone flushing system - SANAGLOSS ceramic glaze - Sleek, low profile skirted one-piece elongated front bowl - 12” rough in - Mounting and connection hardware included - Universal height - ADA compliant - Front and rear warm water washing with temperature and adjustable pressure controls contractingcanada.com i n s ta l l at i o n p r o f i l e Considerations for Walk-in Bathtubs TOTO Neorest G500 installed - - - - - - - - Heated seat with temperature control Automatic air deodorizer Warm air dryer Remote control operation Illuminated touch pad 2 user memory Auto open/close lid Auto flush SANAGLOSS® TOTO’s patented, super-smooth glazing is engineered to prevent debris, mold, particles and bacteria from sticking to the porous surface of ceramic toilets and lavatories. Along with regular cleaning, SanaGloss® will keep your TOTO chinaware cleaner for a longer period of time. DOUBLE CYCLONE® FLUSHING SYSTEM TOTO’s Double Cyclone® Flushing System features a state-of-theart, hole-free rim design that offers a dual-nozzle bowl cleansing system that creates a centrifugal, cyclonic cleaning action. The result is the cleanest, most hygienic and most powerful flushing system available on the market today. DUAL-MAX® FLUSHING SYSTEM TOTO’s Dual-Max® Flushing System, found on several of the most popular High Efficiency Toilets, offers the option of a 1.6 gallon flush or 0.9 gallon flush based upon need. Exceptional water savings paired with outstanding performance -- that’s Dual-Max. The sleek, contemporary styling of the TOTO G500 with skirted one-piece elongated bowl is an ideal toilet to meet your customers’ hygienic and comfort needs both today and for agingin-place. Available in a choice of Cotton or Sedona Beige colour. For more information on TOTO toilets and washlets ask your wholesaler or visit: www.totousa.com. What is a walk-in tub and is it a good choice for my customer? A walk-in bathtub is just that, a bathtub with a sealed door. The bather walks into the tub, sits down, closes the door and turns the water on and waits for the tub to fill. They can enjoy a comfortable bath without having the challenge of stepping up into a traditional bathtub. Walk-in tubs are also available with whirlpool jets, air bath features and hand showers. Walk-in tubs are growing in popularity among seniors and individuals with handicaps. Considerations should be given when choosing a walk-in tub. Bathers enter a walk-in tub and close the door behind them which must be sealed before filling the tub. The bather begins filling the tub with water, which takes considerable time and conversely it takes considerable time to drain the walk-in tub before the bather can open the tub door and leave. During this often lengthy period of time, the bather can become chilled and uncomfortable so measures should be taken when installing a walk-in tub to provide warmth and comfort for users. One way to provide your customers added warmth and comfort is by installing a ceiling mounted ventilation fan with electric warm air heater. VENTILATION AND SUPPLEMENTAL HEAT A Panasonic WhisperWarm™ ceiling mounted ventilation fanheater combination with light provides a quiet 90 CFM of ventilation and can be an ideal solution to ensure proper ventilation and added warmth when bathing. A Panasonic WhisperWarm fan provides bathroom ventilation including the removal of humidity and the heat from a built-in 1,400 electric heater warms in less than a minute to gently deliver 90 CFM of warmth needed to keep bathers warm and comfortable. For information about the Panasonic line of WhisperQuiet ventilation fans, ask your wholesaler or visit: www.panasonic.ca To age-in-place can be a relaxing way for your customers to enjoy retirement, especially if you take the time to research the products to make their bathrooms both comfortable and user-friendly for aging-in-place living. CONTRACTING CANADA • SUMMER ’13 • 21 new products REFRIGERATION SYSTEM ANALYZER The new AK900SC Digital Refrigeration System Analyzer from UEi offers unprecedented diagnostic power for the professional HVAC&R technician. The patented pressure bar graphs allow you to see pressure dynamics intuitively for quick diagnosis. Automatic saturation, subcooling and superheat readings eliminate the need for wallet cards. Features include an integrated dual temperature probe to automatically calculate superheat and subcooling, and pressure extremes monitoring for simple pressure controls setup and greater convenience during start-ups. Ask your wholesaler for info or call: 800-547-5740 www.ueitest.com. MULTI-FUNCTIONAL FAN COIL Energy Saving Products Ltd. introduces the HE-Z Series fan coil, the newest addition to the Hi-Velocity Product line. The HE-Z fan coil features a new PSB (Pressure Sensing Board) and motor controller and Variable Frequency Drive Technology. Five years ago, we introduced the PWM module as an add-on, which made zoning the air side of our system extremxely simple by regulating the static pressure of the air in the duct. The new HE-Z Series fan coil combines all of that technology, and standardizes it so that all of our systems are Zone-Ready right out of the box. Packaging the new PSB together with a Variable Frequency Drive makes the HE-Z series your ultimate choice in a multi-functional fan coil. Ask your wholesaler or call: 888-652-2219 www.hi–velocity.com. IN-DUCT WHOLEHOME AND COMMERCIAL AIR SANITIZER The Air Oasis™ nano HTC™ induct air purifier uses a unique Patented Sanifier® to cleanse and sanitize the air and surfaces throughout a home or office. Air Oasis™ reduces bacteria, aeroallergens, mould, fungi and viruses up to 99%. Removes odour causing VOCs up to 85% in 1 hour and reduces MRSA on surfaces up to 63% in 24 hours according to tests conducted at West Texas A&M University. The easy to install and virtually maintenance free Air Oasis™ is available in three sizes: 6” up to 1,000 sq. ft., 9” up to 3,000 sq. ft. and 14” up to 5,000 sq. ft. Ask your wholesaler or call: 866-633-1888 NanoShield Environmental Solutions Inc. www.nanoshieldglobal.com. NON-KINKING REFRIGERANT LINE CONNECTORS RectorSeal NoKink™ is the HVAC industry’s first flexible, non-kinking refrigerant line connector for quick, easy and more reliable refrigerant lineset connections to wall and ceiling mounted mini-split evaporators. Now linesets can remain recessed and straight in the wall once they are connected to the evaporator coil via the 36-inch RectorSeal NoKink™ accommodating operating pressures of up to 800 psi. Ask your wholesaler or call 1-800-231-3345 www.rectorseal.com 22 • SUMMER ’13 • CONTRACTING CANADA UNIVERSAL THERMOSTATS Climate Technology Corporation, a division of Supco®, introduces the E3 Series Universal Thermostats that are easy to install, easy to program and easy to operate. Quick installation, real-life programming and simple operation take the stress out of getting comfortable with E3 thermostats. E3 universal stats are compatible with single and two-stage HVAC and heat pump systems. Ask your wholesaler or call 1-732-223-6644. www.supco.com. HVAC REPLACEMENT COILS Trane® SureFit™ Coils are the new single-source solution for replacement HVAC coils with same-day quoting and shipment in three days after ordering. SureFit coils are designed to meet the requirements of virtually any HVAC system regardless of manufacturer. Many models are kept in stock for immediate delivery through the industry’s largest distributor base. In many cases, shipment of SureFit coils occurs within three days of ordering, including custom-manufactured coils for specific application requirements. For more information visit www.trane.com/surefitcoils. contractingcanada.com new products THERMOSTATIC SHOWER PANELS Pfister Thermostatic Shower Panels takes showering to the next level with four unique water outputs: a large shower head that creates a rainfall effect, a handheld shower head for mobility, swiveling massage water jets and a tub-filling water spout. A single knob controls water pressure and temperature. All systems come in a configuration that makes it easy and affordable to install in both retrofit and new installations. Ask your wholesaler for info or call: 905-624-9488. http:// international.pfisterfaucets.com 20-GAUGE DROP-IN & UNDERMOUNT SINKS Franke Kindred Canada Ltd. introduces the newest range of 20-gauge sleek sinks that can be installed above or below the counter. These hand-fabricated sinks with generous square bowls are available in single, double or drainerboard styles with optional faucet hole drillings and in-thebowl accessories. Sinks come with waste fittings and installation hardware. Ask your wholesaler for information or call 1-866687-7465. www.kindredcanada.com. contractingcanada.com CONDENSING TANKLESS WATER HEATERS Bosch offers two new models of condensing gas-fired tankless water heaters. The domestic Greentherm models C 1050 ES and C 950 ES are both Energy Star® rated with maximum efficiency during high demand. The commercial space-saving Therm C 1210 ESC model provides up to 98% thermal efficiency and a cascade option up to 24 units for requirements up to 240 gal/minute. Ask your wholesaler for information or visit: www.Boschheatingandcooling.com. BOILER RESET CONTROL Taco®s FuelMizer™ is an energy-saving microprocessor-based control and switching relay that regulates water temperature in a single boiler based on outdoor temperature. FuelMizer is ideal for retrofit and new installations with functions including automatic reset, ratio calculation, warm weather shutdown, minimum boiler temperature settings and boiler differential settings. FuelMizer can control a system or zone valve circulator as well as over-riding outdoor resets when a DHW tank calls for heat. Ask your wholesaler or visit www.taco-hvac.com/fuelmizer. on Material and Labour Costs Using Cut-to-Size Headers and End Caps from Alberta Custom Tee (2006) Ltd. ALBERTA CUSTOM TEE HEADERS ARE: • Faster and easier to install requiring fewer solder joints; • Far less costly than making headers the traditional method in the shop or on the jobsite; • Manufactured using 100% lead-free high temperature brazed joints and polished to a professional ﬁnish; • Leak tested at every joint; • CSA approved END CAPS FEATURE: • 1/8” vent tap and ½” drain tap • Available in 1, 1 ¼, 1 ½ and 2” Sizes CUT-TO-SIZE HEADERS AVAILABLE IN: • 72” lengths with 12, 18, or 24 outlets on 3, 4, or 6” centers; • 1, 1 ¼, 1 ½ and 2”pipe runs with ½ or ¾” copper outlets and can be cut and adapted to any number of outlets. Get the Alberta Custom Tee advantage working for you and start increasing your proﬁts. Ask your wholesaler for Alberta Custom Tee Products. 10037 96 Avenue Westlock, Alberta, Canada T7P 2P9 Phone: 780-349-6511 Fax: 780-349-4232 www.customtee.com firstname.lastname@example.org CONTRACTING CANADA • SUMMER ’13 • 23 new products HYDRONIC MIXING BLOCK Viega’s Hydronic Mixing Block combines mixing, control, air elimination and a circulator into a single simple unit. The hydronic mixing block features only three connections for simple installations, with clearly labeled fittings and ports. The block’s control offers an intuitive menu structure for quick, simple programming. Ask your wholesaler or call 1-800-976-9819. www.viega.com. SIMPLEX SEWAGE PACKAGE Turbo Pumps Pro series T01450 is a preassembled 1/2 HP 24” x 24”simplex sewage package featuring a polyethylene basin with dual anti-floatation collars and a 3” separate vent connection for easy access. Shallow 24” basin allows for easier installation in difficult conditions. Features a clog free cast iron vortex impeller for solids up to 2”. Comes with 4” external inlet hub, check valve and is prewired with a mechanical switch. Ask your wholesaler or call: 514-3374415 www.turbopumps.ca 24 • SUMMER ’13 • CONTRACTING CANADA GAUGES OFFER TRIPLE-SEAL VALVE SYSTEM The new BLACKMAX™ manifold series from CPS Products, Inc. include proprietary Triple-Seal™ Valve System with three super neoprene O-ring design. Precision machined aircraft aluminum block bodies feature class 1.0 accurate 3 1/8” metal gauges with protective boot and easy-to-read R-134a / 22 / 404A / 410A refrigerant scales. A mirror-like port finish provides smooth accurate metering when the valve stem retracts fully providing maximum refrigerant flow. Proprietary Vortech® Deep Vacuum Valve System is certified 15 micron vacuum rating. Heavy duty chrome metal valve handles American made non-permeating refrigerant hose 800 PSI working, 4,000 PSI burst. Ask your wholesaler or call: 800-277-3808 www.cpsproducts.com ALL-IN-ONE COMBUSTION ANALYZER E-Instruments launched the BTU1100HE portable All-In-One Combustion Analyzer High Efficiency Kit for monitoring and installing all 90%+ efficiency systems. It measures, displays, stores and prints combustion efficiency, O2, CO, CO2, and all of the necessary temperatures, draft and pressure measurements. Includes incoming Air Smart Probe, field-replaceable sensors, a built-in non-thermal printer, unbreakable metal connections, rugged “boiler-room” design and Bluetooth wireless communication. A rechargeable battery and AC charger are included. Ask your wholesaler for info or call: 215750-1212. www.E-Inst.com. ANALOG/DIGITAL ELECTRONIC GAUGE WITH VACUUM SENSOR The industry’s first hybrid gauge, hilmor’s Electronic Gauge with Vacuum Sensor, features analog and digital readouts so technicians have the response of the needle and clarity of an LCD display. Outer displays show system pressure using the needle and LSAT/VSAT temperatures in the digital display. Inner LCD displays pressures, temperatures plus superheat and subcool calculations. Automatically detects vacuum down to 50 microns. Accuracy is within 1%. Protected with high-impact boots. Ask your wholesaler for info or call: 800-628-8810 www.hilmor.com. 10 TIMES MORE LIFE Milwaukee® SHOCKWAVE™ Expand gives professionals more fastening application solutions, while carrying less product in their tool box. Expand enhances the existing insert bit program with new extended length magnetic bit holders and insert nut drivers designed to cover more applications with fewer products. SHOCKWAVE™ Expand is built for extreme durability and up to 10X more life in impact drivers than standard bits. www.milwaukeetool.com contractingcanada.com new products COMPACT TUBE BENDER New Compact Bender from hilmor™ allows smooth precise bends up to 90 degrees on 1/4” to 7/8” tubing with ease. This lightweight compact bender has a universal crossbar equipped with quicktwist, size-adjustable shoes and various sizes of color-coded mandrels able to be switched out and attached quickly. A quick-release tube mechanism means the job can be completed with just one hand. Ask your wholesaler for info or call: 800628-8810. www.hilmore.com. UV LEAK DETECTION KITS Cliplight introduces three Flash™ professional refrigeration system leak detection kits offering various UV fluorescing light functions and illuminating ranges. Kits include three cans of Flash “no mess” dye, a reusable charging hose, a UV detector light and a carrying case. Flash treats up to one five-ton unit. Cliplight’s Dry R™ drying agent combined with the charging hose’s instantly mists the “industry’s fastest die” into the system, keeping it stable and preventing crystallization. Ask your wholesaler or call: 866-548-3644. www.cliplight.com. continued on page 30 MULTI-MATERIAL DRILL BITS Irwin® Multi Material Drill Bits can drill through brick, block, tile, metal, wood, laminate, plastic, marble and any combination of these materials simultaneously. Unique diamond-ground, four-facet carbide tip with super-sharp cutting edges guarantee excellent hole quality and fast drilling. The double-milled flute removes dust and debris quickly and efficiently. Bits are compatible with all standard 1/2” and 3/8” chuck drills. Available in 3 to 5-inch lengths and 16-inch lengths. Ask your wholesaler or call 1-800-GO-IRWIN. www.irwin.com. contractingcanada.com CONTRACTING CANADA • SUMMER ’13 • 25 s e r v i c e r o u n d ta b l e Service Roundtable the Support Service for Contractors Have you been searching for resources and support services to help you and your business? Many contractors throughout Canada and the U.S. have found the resources and support they need through the Service Roundtable, an organization providing contractors services and solutions to help them overcome their business, sales and marketing challenges. CREATED BY CONTRACTORS FOR CONTRACTORS The Service Roundtable is a revolutionary organization founded by a collaboration of leading contractors to share information and help other contractors improve their sales, marketing, operations and profitability. For a very low monthly subscription, the organization provides contractors with a variety of business tools, sales literature, training materials, pricing spreadsheets and more. CONTRACTOR FOCUSED The Service Roundtable is governed by a brain trust of the nation’s best contracting companies. Accordingly, the business tools are contractor-focused and relevant to the way contractors work today. The Service Roundtable offers the tools most contractors need but lack. Whether you’re a new or an established business that can’t quite seem to push forward to the next level, Service Roundtable has the resources to help you. According to Matt Michel, CEO, Service Roundtable, “We’ve been helping our members grow their businesses for over ten years. Everything we do is geared to make our members’ companies the best in the industry.” rugged, well-built furnaces, split systems and iaq accessories fEaTUring: 9 Locally stocked product 9 Exceptional customer service 9 Unsurpassed Technical Training Whatever your company needs to grow, whether it is sound advice, business and marketing resources or access to prominent mentors in the industry, Service Roundtable has it all right at your fingertips. HELPING CONTRACTORS Chris Hunter, owner of Hunter Heat & Air LLC in Ardmore, Oklahoma, is just one example of how Service Roundtable helped a small HVAC company become successful and grow. Hunter struck out on his own in 2009, and with the help and support of the Service Roundtable, managed to grow his company to 17 full-time employees and revenues of $2.5M a year. Hunter plans to branch out in the near future and says, “Membership in the Service Roundtable has been vital in this transformation and growth. The Service Roundtable has been a big help from early on ... the marketing material, the industry gurus giving advice, the editable forms and policies. There are tons of information at our fingertips and support from our peers,” states Hunter. SUPPORTED BY MANUFACTURERS & DISTRIBUTORS Manufacturers and distributors support and promote the Service Roundtable because dealer use of Service Roundtable business tools improves the sales performance of their customer base. They know that more sales by their dealers ultimately results in more equipment purchases from them. Service Roundtable offers much more than sound advice, marketing solutions and access to key industry contacts. With the rebate program, Roundtable Reward$, members get cash back from big industry names in OEM, thermostats and zoning products, as well as office supplies, consulting services and more. Many members receive so much through their quarterly rebates that their membership more than pays for itself. The Roundtable Reward$ program is free to all Service Roundtable members. WHAT DOES IT COST? The Service Roundtable only costs $50 (US) per month for HVAC or Plumbing, Electrical or Solar contractors. That’s it. No catches. No surprises. Get all the resources and more. For more information and to join Service Roundtable visit www.serviceroundtable.com. available now at trane Hvac supply stores across canada TiTanHVaC.Com Toll free: 1-877-262-3341 26 • SUMMER ’13 • CONTRACTING CANADA TITAN - Contracting Canada - SPRING ver2.indd 1 contractingcanada.com 02/22/13 11:07:44 AM c u s t o m e r s e rv i c e Five things you should never say to a customer By Marc Gordon N o matter how great you treat your customers, at some point one of them is going to find fault. And when they express their displeasure, the response they get from you or someone in your company will be the true test of your customer service and your company’s policies. Here are five responses that many businesses are guilty of giving to angry customers, but shouldn’t. “THAT’S OUR POLICY.” Nothing sends a customer over the edge like being told the decision to not provide satisfaction was made before they even came in to your company or before you provided your product or service. Treat every complaint as a unique situation and instead of telling them what you CAN’T do, but rather tell them what you CAN and are willing to do. “NO ONE ELSE HAS COMPLAINED.” This puts the onus on the customer to defend their complaint. If they care enough to tell you they’re unhappy with your product or service, then you should care enough to listen. “YOU’RE WRONG.” We all know the customer may not always be right, but there’s no need to tell them that. Graciously take the blame or politely explain what you can do to make the situation better - even if it’s not much. “IT’S NOT OUR FAULT.” The customer doesn’t care if it’s your fault. They only care how you can help them so don’t expect a sympathetic ear when you talk about an unreliable supplier. SURVEY WINNER!!! Congratulations to Wayne Waddell winner of a DIGI-COOL AK900 Digital Refrigeration System Analyzer valued at $299 compliments DIGI-COOL and Contracting Canada magazine. Wayne Waddell is a refrigeration technician with Display Fixtures in Calgary, Alberta. Waddell won his AK900 by sending in his Survey from the Spring’2013 issue Contracting Canada. You could be the winner of a Milwaukee M12 FUEL Cordless Hammer Drill kit a $219 value. Send in your Survey Today page 29 for your chance to WIN!!! NE W “COME BACK WHEN THE MANAGER OR OWNER IS AVAILABLE.” If an installer or service tech doesn’t have the authority to appease an angry customer then they should have the authority to manage the situation. Have them get all relevant information from the customer and forward it to the right person. Then make sure that person promptly follows-up with the customer. It’s worth noting that an unhappy customer who does not receive satisfactory service, product or resolution to a problem will likely tell ten people what poor or unsatisfactory service they received. Although you may not be able to resolve every customer complaint if you go that extra mile to satisfy a customer they will likely tell others what good service you provided. This is how you can generate satisfied customers, build loyalty; repeat business and get recommend to others needing your products and services. Editor’s note: Marc Gordon is a professional speaker and marketing expert. For more of Marc’s business tips visit: marcgordon.ca and view his online show at marctv.net. from the Value Leader THE 621C3 DUAL INPUT DIGITAL MANOMETER KIT USE THE 621C3 TO: Adjust appliance regulators; Set delivery pressures; Make regulator adjustments for pressure and lock-up tests; Test pressure switch operation on 2-stage gas furnace in positive and negative pressures; Test air flow static pressure drop; draft pressure measurements; Check static pressure in exhaust stack when installing high efficiency gas hot water heaters. THE 621C3 FEATURES: • 0.001 inH2O resolution at less than 40 inH2O; • +/- 120 inH2O range, over-pressure protected to 4 PSI • Temperature compensated to ensure repeatable measurements • Dual input differential • Seven units of pressure: inH2O, mbar, KPa, PSI, mmH2O, mmHg, inHg • Trim mode to stabilize readings 621C3 KIT INCLUDES: • 621 Dual Input Digital Manometer • A612 protective boot with tilt stand • A605 (2) 1/4" tapered “T” • A603 (2) brass fitting, 1/4" NPT to 1/4" barb • A774 6' silicone tubing • A776 (2) static tip • A908 shoulder strap carrying case Test Products International Ltd. 342 Bronte Street South, Unit 9 Milton, ON L9T 5B7 Phone: 905-693-8558 Ask your wholesaler for the 621C3 kit or call tpi toll free: 866-693-8558 Email: email@example.com www.tpithevalueleader.com contractingcanada.com CONTRACTING CANADA • SUMMER ’13 • 27 i n d u s t ry n e w s RONA SELLS NOBLE TO EMCO FOR $215 MILLION Rona Inc. (RON), Canada’s largest home-improvement store chain, agreed to sell its commercial and professional unit under the Noble, Don Park and MPH Supplies names to EMCO Corp. for $215 million as it focuses on its retail operations. The sale will result in a pretax loss of about $125 million, mostly to write down the division’s goodwill, Boucherville, Quebec-based Rona said today in a statement. London, Ontario based EMCO will add the unit to its Talisker Plumbing Corp. subsidiary. The sale is subject to a number of usual conditions, including a review by the Competition Bureau. The company’s intention is to grow and develop Noble as a distinct subsidiary, with a separate management structure. Until then, nothing changes and Noble is still part of RONA and will continue to service and support its customers. SANIFLO CANADA APPOINTS NEW NATIONAL SALES MANAGER Saniflo Canada, the worldwide leader of macerating toilet systems and gray water pumping systems for residential and commercial applications, has appointed Ross Evans as National Sales Manager. Evans brings over 20 years industry experience to his new role at Saniflo, having previously held top management positions in the industrial, automotive, plumbing and HVAC industries. “We are honoured to have Ross Evans join our team as the new National Sales Manager for Canada,” said Arnaud Corbier, CEO, SFA Saniflo. “His sales experience and leadership skills make him expertly qualified to provide guidance to our distributor and sales network. We are confident that Ross’s strategic and results-driven management style will help grow Saniflo’s presence 28 • SUMMER ’13 • CONTRACTING CANADA in the Canadian market, while driving innovation and profitability.” Saniflo solutions are produced in France and have been sold in Canada for over 25 years. The Company strongly believes that there are many untapped channels in both wholesale and retail, and is confident that Ross will implement the appropriate strategies to realize strong growth. Prior to Saniflo Canada, Evans served as Regional Sales Manager for Nobel Trade, a related company of Rona Inc. He also held several key leadership positions at Marks Supply. SANIFLO CANADA offers a complete line of macerating and grinding toilet systems as well as gray water pumping systems for residential and commercial applications. Saniflo products are available at plumbing wholesalers and hardware retailers located throughout the country. www.saniflo.ca. SINCLAIR SUPPLY PARTNERS WITH RHEEM IN ALBERTA Rheem announced that it has formed a new partnership with Edmonton, Albertabased HVAC distributor, Sinclair Supply, Ltd. Through this relationship, Sinclair Supply will sell Rheem residential and commercial, heating and cooling systems, as well as replacement parts and indoor air quality products. Today, we are proud to be associated with the quality and dependability of the Rheem brand,” said Tony Buhnai, general sales manager, Sinclair Supply. “This partnership will help Rheem have a stronger presence in Alberta, and we are thrilled to collaborate with a trusted distributor like Sinclair Supply,” said Dave McPherson, general manager, Rheem Canada. “Sinclair Supply goes above and beyond to build strong relationships with both its suppliers and customers. Its team members have substantial technical expertise in the HVAC sector. We’re confident that our products will help them grow in Alberta.” Sinclair Supply has been in business for more than 65 years, and has 17 distributorship locations. It is a leading wholesale distributer of HVAC, refrigeration, hydronics, solar equipment and controls throughout Western Canada. For more information, please see www. sinclairsupply.ca. www.rheem.com. NRCAN TO ADD WATER HEATERS TO HVAC ENERGUIDE PROGRAM HRAI has announced that the association has finalized an agreement with manufacturers who sell electric and gas/propane water heaters in Canada to participate in the industry managed HVAC EnerGuide Program. Through this activity, the consumer will be provided with verified energy efficiency information in an easy-to-understand format. This initiative is supported by the Canadian Institute of Plumbing & Heating (CIPH). www.hrai.ca. RMC INCREASES CFC 11 DISPOSAL FEE Refrigerant Management Canada (RMC) announced that effective July 1, 2013 the disposal fee for accepting CFC‐11 refrigerant into the disposal program will be $12.00/ kilogram for CFC‐11 refrigerant. www. refrigerantmanagement.ca. TRENT METALS EXPANDS BRANCHES TML Supply Company has expanded their branch location in London, Ontario to a new 16,000 sq. ft. facility located at 30 Adelaide Street North. In addition, the company has also moved its Barrie, Ont. branch to a new and larger facility at 90 Anne Street South in Barrie. Phone and fax numbers remain the same for both locations. http://trentmetals.com/ E INSTRUMENTS APPOINTS REP FIRMS E Instruments International, LLC of Langhorne, PA manufacturers of portable, multifunctional Combustion Gas Analyzers, Calibrators and Indoor Air Quality test and measurement instruments has appointed AIR FORCE 1 to represent the E Instrument product line for Ontario and Mechanical Systems 2000 Inc. for western continued on page 30 contractingcanada.com Reader Survey RETURN THIS SURVEY AND YOU COULD WIN A MILWAUKEE M12 CORDLESS HAMMER DRILL KIT A $219 VALUE. Send us your completed Survey by FAX or mail by October 30, 2013 for your chance to WIN! You can also complete this survey and enter online at: www.contractingcanada.com Please note only one entry per person will be entered into the draw. Hurry! - We must receive your completed survey by October 30, 2013 to be entered into the drawing for your chance to WIN. Please help us meet your information needs by answering the following questions: 1. Are you satisfied with the product and technical support provided through your wholesaler? Yes No $CLIP or COPY 2. If you install and/or service combustion equipment do you as a normal practice perform a CO test Yes No; If no please explain: 3. Do you utilize your wholesaler’s showroom and staff to assist you and your customers with product selections (i.e.) kitchen and bath fixtures, faucets and accessories, heating, air conditioning and other home comfort products? Yes No 4. What do you believe is important to consumers when choosing an HVAC or Plumbing contractor to do their installations and service? Please rank each from 1 to 5 with 1 being least important and 5 being most important: Price ; Brand of products offered ; Your reputation ; Number of years in business ; Warranty on your work and the products you install ; 5. Are you interested in learning about Solar heating systems for DHW, space heating and power generation? Yes No 6. If planning to add or replace your service vehicle what type of vehicle are you planning to purchase or lease: Van; Pick-up Truck; Cube Van; if other vehicle type please indicate: 7. Are you planning to purchase or lease service vehicle(s) within the next: Three months: Six months: One Year ; Have you decide on a make and model and if so please indicate: 8. Please check the products you plan to purchase in the near future: Power tools, corded and or cordless Instruments, Diagnostic test meter Instruments for temperature measurement Infrared temperature gun Combustion analyzer Instruments for Airflow measurement Carbon Monoxide Detector/Alarm Drain cleaning equipment Drain inspection equipment Pipe & tubing cutting and crimping tools Pipe threading, bending & grooving equipment contractingcanada.com 219 $ Value Pipe freezing equipment Sheet metal working tools & equipment Refrigerant recovery equipment Refrigerant charging & evacuation equipment Refrigerant system analyzer Refrigerant leak detector Business management software programs Welding and/or brazing equipment, torches Vehicle shelving, ladder carries & storage bins 9. Are you planning to purchase any of these products in the next 3 months? Yes No 10. Has information in Contracting Canada magazine helped you make a product selection? Yes No 11. Would you recommend Contracting Canada to other contractors, service technicians, installers and apprentices? Yes No 12. From which wholesaler did you receive Contracting Canada magazine: Please mail or fax your completed survey today to: Contracting Canada Magazine 114 Donjon Blvd., Port Dover, Ontario N0A 1N7 Fax: 905.569.2444 Go to www.contractingcanada.com to complete this survey online. Please enter my survey into the draw to win Milwaukee M12 Cordless Hammer Drill Kit valued at $219. We must receive your completed survey by October 30, 2013 for your chance to win. Winner will be contacted by telephone. Note: Odds of winning depend on total number of eligible entries received. Only one entry per person will be entered into the draw. Please print clearly. Name____________________________________________________________________ Company_________________________________________________________________ Address__________________________________________________________________ City__________________________________Prov.___________PC_______________ Tel___________________________________ Fax ____________________________ Email____________________________________________________________________ CONTRACTING CANADA • SUMMER ’13 • 29 i n d u s t ry n e w s continued from page 28 Canada Phone: 403-291-1244 www. mechanicalsystems2000.com; AIR FORCE 1 www.airforce1.ca Toll free: 800-707-6297 www.e-inst.com LIBERTY PUMPS ENDS PRODUCTION OF THE PEDESTAL SUMP PUMP May 17th marked the end of an era for Liberty Pumps with the final model 101 pedestal sump pump being produced in its Bergen, NY facility. The model 101 is the last remaining pump from the company’s original product offering dating back to 1965 and demand for the model 101 has fallen off. “It’s pretty amazing that this product sustained a 48 year production life given the advancements and popularity of submersible pump technology. It is not often a product can sustain 4 decades of sales with very little changes to it” stated Randall Waldron, VP of Sales and Marketing. Liberty Pumps INFOSOURCE aggressive product development and new innovative designs has lead the way for new Liberty Pump products. TRANE CELEBRATES 100 YEARS OF HVAC INNOVATION Trane is celebrating 100 years of heating, ventilating and air conditioning (HVAC) innovation in 2013 and foresees a wide range of ground breaking innovations in high performance building technologies, operating practices and intelligent building services that will create better, healthier, more comfortable and more productive indoor environments in the years to come. Trane is a leading provider of indoor comfort solutions and services and a brand of Ingersoll Rand. Founded in 1913 by James and Reuben Trane, the company is celebrating its 100th anniversary this year. To learn more visit www.trane.com/ commercial/100years/. For the Information you need FAST! Alberta Custom Tee (2006) Ltd...............................Page 23 Tel.: 780-349-6511 www.customtee.com DiGi-Cool Industries Ltd..........................................Page 10 Toll free 1-866-511-2665 www.digi-cool.com Energy Saving Products Ltd...................................... Page 9 Toll free 1-888-652-2219 www.hi-velocity.com Grohe Canada............................................................. Page 4 www.grohe.ca hilmor.......................................................................... Page 2 www.hilmor.com Liberty Pump Inc......................................................Page 32 Toll free 1-800-543-2550 www.libertypumps.com N-TWO Cryogenic Inc..............................................Page 25 Toll free 1-888-410-6487 www.n-two.com Ontario Power Authority............................................ Page 5 www.saveonenergy.ca/AC Saniflo.......................................................................Page 15 Toll free 1-800-363-5874 www.saniflo.com Service Round Table................................................Page 31 Toll free 1-877-262-3341 www.serviceroundtable.com new products Test Products Int’l/tpi...................................Pages 7, 10, 27 Toll free 1-866-693-8558 www.testproductsintl.com continued from page 25 Trane Supply.............................................................Page 26 TITANHVAC.COM Advertise your products and services to more than 29,000 contractors across Canada LCD DISPLAY DATA LOGGER Dwyer’s new model GDL-T Four Temperature Graphical Display Data Logger provides local, real time data and graphical trends on a large LCD display. Front panel buttons allow users to see all four temperatures, graph display, logging summary, sample rates, memory used and memory left. It can record up 87,000 data points and download them to a PC for further analysis. Includes software, USB cable, digital manual and batteries. Ideal for refrigeration/freezer applications and more. Ask your wholesaler or call 1-800-872-9141. www.dwyer-inst.com. 30 • SUMMER ’13 • CONTRACTING CANADA PRESS TOOL RIDGID®’s new RP 200-B Press Tool offers a fast and reliable way to join copper and stainless steel tubing (3/8” to 1 ½”diam.) in hard-to-reach spaces. This lightweight cordless tool produces a hydraulic ram output of 5,400 lbs. and can make connections in as few as 4-5 seconds. The press tool comes standard with two RIDGID® Advanced Lithium Batteries that can produce more than 200 lbs. of pressure per charge for jobsite efficiency. Ask your wholesaler or call 1-800-769-7743. www.RIDGID.com/pressing. Ad reservations for the next issue close September 20th For advertising rates and editorial information visit- www.contractingcanada.com Call Don Beaulieu Tel.: 905.569.2777 Email: firstname.lastname@example.org Branded for and distributed by more than 550 wholesalers across Canada contractingcanada.com ...You decide! SIMPLEX SYSTEM Stop the jamming associated with solids-handling sewage pumps and move over to the new ProVoreTM 1 hp. residential grinder - now available in compact simplex or duplex packages! ProVoreTM residential grinders feature: • Powerful 1 hp. motor • Patented V-Slice® cutter technology – easily shreds feminine products and other tough debris known to jam standard sewage pumps DUPLEX SYSTEM • No special wiring - runs on standard 115V or 230V, 20 amp circuitry US Patent # 7,159,806 and Patent Pending • 2 discharge ll Patented V-Slice® Cutter Technology 8 0 0 . 5 4 3 . 2 5 5 0 libertypumps.com 7 0 0 0 A p p l e Tr e e Av e . • B e r g e n , N e w Yo r k 14 416 Copyright © Liberty Pumps, Inc. 2013 All rights reserved.