HP LaserJet Pro MFP M435nw User Guide - ENWW

LASERJET PRO MFP
User Guide
M435nw
HP LaserJet Pro MFP M435nw
User Guide
Copyright and License
Trademark Credits
© 2013 Copyright Hewlett-Packard
Development Company, L.P.
Adobe®, Acrobat®, and PostScript® are
trademarks of Adobe Systems Incorporated.
Reproduction, adaptation, or translation
without prior written permission is prohibited,
except as allowed under the copyright laws.
Apple and the Apple logo are trademarks of
Apple Computer, Inc., registered in the U.S. and
other countries. iPod is a trademark of Apple
Computer, Inc. iPod is for legal or rightholderauthorized copying only. Don't steal music.
The information contained herein is subject to
change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed
as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
Edition 3, 9/2013
Part number: A3E42-90945
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license.
Microsoft®, Windows®, Windows® XP, and
Windows Vista® are U.S. registered trademarks
of Microsoft Corporation.
UNIX® is a registered trademark of The Open
Group.
Table of contents
1 Product introduction ..................................................................................................................................... 1
Product features .................................................................................................................................................... 2
Product views ........................................................................................................................................................ 3
Product front view ............................................................................................................................... 3
Product back view ............................................................................................................................... 4
Interface ports ..................................................................................................................................... 5
Control panel overview .......................................................................................................................................... 6
Control-panel layout ........................................................................................................................... 6
Control-panel Home screen ................................................................................................................ 7
2 Paper trays ................................................................................................................................................... 9
Supported paper sizes and types ........................................................................................................................ 10
Supported paper sizes ...................................................................................................................... 10
Supported paper types ..................................................................................................................... 12
Load Tray 1 (multipurpose tray) ......................................................................................................................... 13
Tray 1 paper orientation ................................................................................................................... 16
Load Tray 2 .......................................................................................................................................................... 18
Tray 2 paper orientation ................................................................................................................... 21
Load Tray 3 (accessory) ....................................................................................................................................... 22
Tray 3 paper orientation ................................................................................................................... 25
3 Print ........................................................................................................................................................... 27
Print tasks (Windows) .......................................................................................................................................... 28
How to print (Windows) ..................................................................................................................... 28
Automatically print on both sides (Windows) .................................................................................. 29
Manually print on both sides (Windows) .......................................................................................... 31
Print multiple pages per sheet (Windows) ....................................................................................... 33
Select the paper type (Windows) ...................................................................................................... 35
Additional printing information ........................................................................................................ 37
Print tasks (Mac OS X) .......................................................................................................................................... 38
How to print (Mac OS X) ..................................................................................................................... 38
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Automatically print on both sides (Mac OS X) .................................................................................. 38
Manually print on both sides (Mac OS X) .......................................................................................... 38
Print multiple pages per sheet (Mac OS X) ....................................................................................... 39
Select the paper type (Mac OS X) ...................................................................................................... 39
Additional printing information ........................................................................................................ 39
Web-based printing ............................................................................................................................................. 40
HP ePrint ............................................................................................................................................ 40
HP ePrint software ............................................................................................................................ 40
AirPrint ............................................................................................................................................... 41
Set up HP Wireless Direct Printing ...................................................................................................................... 42
Use walk-up USB printing .................................................................................................................................... 43
4 Copy ........................................................................................................................................................... 45
Make a copy ......................................................................................................................................................... 46
Copy on both sides (duplex) ................................................................................................................................ 47
Optimize copy quality .......................................................................................................................................... 48
5 Scan ........................................................................................................................................................... 49
Scan by using the HP Scan software (Windows) ................................................................................................. 50
Scan by using the HP Scan software (Mac OS X) ................................................................................................. 51
Scan to a destination ........................................................................................................................................... 52
Scan to a USB flash drive .................................................................................................................. 52
Set up scan to network folder and scan to email features .............................................................. 52
Scan to email ..................................................................................................................................... 53
Scan to a network folder ................................................................................................................... 53
6 Manage the product ..................................................................................................................................... 55
Change the product connection type (Windows) ................................................................................................ 56
Use HP Web Services applications ...................................................................................................................... 57
HP Device Toolbox (Windows) ............................................................................................................................. 58
HP Utility for Mac OS X ......................................................................................................................................... 60
Open HP Utility .................................................................................................................................. 60
HP Utility features ............................................................................................................................. 60
Use HP Web Jetadmin software .......................................................................................................................... 62
Product security features .................................................................................................................................... 63
Set or change the product password ................................................................................................ 63
Economy settings ................................................................................................................................................ 64
Print with EconoMode ....................................................................................................................... 64
Set the Sleep Delay ........................................................................................................................... 64
Set the Auto Power Down delay ....................................................................................................... 64
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A Cartridge is low or Cartridge is very low message displays on the product control panel ............................. 66
Enable or disable the Very Low settings .......................................................................................... 66
Replace the toner cartridge ................................................................................................................................. 67
7 Solve problems ........................................................................................................................................... 71
Control panel help system .................................................................................................................................. 72
Restore the factory-set defaults ........................................................................................................................ 73
Solve paper feed or jam problems ...................................................................................................................... 74
The product does not pick up paper ................................................................................................. 74
The product picks up multiple sheets of paper ................................................................................ 74
Frequent or recurring paper jams ..................................................................................................... 74
Prevent paper jams ........................................................................................................................... 75
Clear jams in Tray 1 ............................................................................................................................................. 76
Clear jams in Tray 2 ............................................................................................................................................. 78
Clear jams in Tray 3 (accessory) .......................................................................................................................... 82
Clear jams in the toner-cartridge area ................................................................................................................ 86
Clear jams in the rear door and fuser area .......................................................................................................... 88
Clear jams in the output bin ................................................................................................................................ 89
Clear jams in the optional duplexer .................................................................................................................... 91
Improve print quality ........................................................................................................................................... 92
Print from a different software program ......................................................................................... 92
Check the paper-type setting for the print job ................................................................................. 92
Check the paper-type setting (Windows) ....................................................................... 92
Check the paper-type setting (Mac OS X) ....................................................................... 93
Check the toner-cartridge status ...................................................................................................... 93
Print a cleaning page ......................................................................................................................... 94
Inspect the toner cartridge for damage ........................................................................................... 94
Check the paper and printing environment ...................................................................................... 94
Use paper that meets HP specifications ........................................................................ 94
Check the product environment ..................................................................................... 95
Check the EconoMode settings ......................................................................................................... 95
Try a different print driver ................................................................................................................ 95
Improve copy and scan quality ............................................................................................................................ 97
Check the scanner glass for dirt and smudges ................................................................................. 97
Check the paper settings .................................................................................................................. 97
Optimize for text or pictures ............................................................................................................. 97
Edge-to-edge copying ...................................................................................................................... 98
Solve wired network problems ........................................................................................................................... 99
Poor physical connection .................................................................................................................. 99
The computer is using the incorrect IP address for the product ...................................................... 99
The computer is unable to communicate with the product ............................................................. 99
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The product is using incorrect link and duplex settings for the network ...................................... 100
New software programs might be causing compatibility problems ............................................. 100
The computer or workstation might be set up incorrectly ............................................................ 100
The product is disabled, or other network settings are incorrect ................................................. 100
Solve wireless network problems ..................................................................................................................... 101
Wireless connectivity checklist ....................................................................................................... 101
The product does not print after the wireless configuration completes ...................................... 102
The product does not print, and the computer has a third-party firewall installed ..................... 102
The wireless connection does not work after moving the wireless router or product ................. 102
Cannot connect more computers to the wireless product ............................................................. 102
The wireless product loses communication when connected to a VPN ........................................ 102
The network does not appear in the wireless networks list .......................................................... 102
The wireless network is not functioning ........................................................................................ 103
Perform a wireless network diagnostic test .................................................................................. 103
Reduce interference on a wireless network ................................................................................... 103
8 Parts, supplies, and accessories .................................................................................................................. 105
Order parts, accessories, and supplies ............................................................................................................. 106
Customer self-repair parts ................................................................................................................................ 106
Accessories ........................................................................................................................................................ 106
Index ........................................................................................................................................................... 107
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1
Product introduction
●
Product features
●
Product views
●
Control panel overview
Go to www.hp.com/support/ljMFPM435nw for HP's all-inclusive help for your product:
●
Solve problems.
●
Download software updates.
●
Join support forums.
●
Find warranty and regulatory information.
You can also go to www.hp.com/support for Worldwide support and other HP products.
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1
Product features
Paper handling
Tray 1 (100-sheet multipurpose tray)
Tray 2 (250-sheet input tray)
Optional Tray 3 (500-sheet input tray accessory)
250-sheet output bin
Optional duplex printing accessory
Supported operating systems
Windows XP, 32-bit
Windows Vista, 32-bit and 64-bit
Windows 7, 32-bit and 64-bit
Windows 8, 32-bit and 64-bit
Windows 2003 Server (32-bit and 64-bit), print and scan drivers only
Windows 2008 Server (32-bit and 64-bit), print and scan drivers only
Windows 2012 Server, print and scan drivers only
Mac OS X v10.6.8 and later
Supported print drivers
The HP PCL 6 print driver is included on the in-box CD as the default print driver. It is automatically
installed unless you select a different one.
For more information and additional driver options, go to www.hp.com/support.
Connectivity
Hi-Speed USB 2.0
10/100 Ethernet LAN connection
Wireless network connection
Memory
256 MB DDR3 RAM
Control-panel display
Color graphical touch screen
Print
Prints 31 pages per minute (ppm) on A4-size paper, prints 30 ppm on Letter-size paper, and prints
15 ppm on A3-size paper
Print resolution is up to 1200x1200 dpi
Supports HP ePrint
Walk-up USB printing (no computer required)
Copy
Copies at up to 31 copies per minute (cpm)
Copy resolution is 300 dots per inch (dpi)
Flatbed scanner supports page sizes up to 297 mm (11.7 in) in length and up to 420mm (16.5 in)
in width
Optional duplex copying
Scan
Scans in black and white or color with resolution up to 1200 dpi
Scan to Email (no software required)
Scan to Network Folder (no software required)
Walk-up USB scanning (no computer required)
2
Chapter 1 Product introduction
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Product views
Product front view
1
2
10
3
9
8
4
5
6
3
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1
Scanner
2
Color touchscreen control panel (tilts up for easier viewing)
3
On/off button
4
Tray 1 (pull the handles on the sides to open)
5
Tray 2
6
Walk-up USB port (for printing and scanning without a computer)
7
Optional Tray 3 (available as an accessory)
8
Latch to open the front cover (access to the toner cartridge)
9
Output-bin extension for long paper
10
Output bin
7
Product views
3
Product back view
4
3
1
2
4
1
Port cover
2
Power connection
3
Optional duplex printing accessory
4
Rear door (provides access for clearing jams)
Chapter 1 Product introduction
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Interface ports
1
2
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1
Network port
2
Hi-Speed USB 2.0 port
Product views
5
Control panel overview
Control-panel layout
1
9
2
8
3
7
4
6
5
1
Touchscreen display
Provides access to the product features and indicates the current status of the product
2
Help button and light
Provides access to the control-panel help system
3
On/off button
Turns the product on or off
4
Right arrow button and light
Moves the cursor to the right or moves the display image to the next screen
NOTE:
5
Cancel button and light
Clears settings, cancels the current job, or exits the current screen
NOTE:
6
Back button and light
Left arrow button and light
This button illuminates only when the current screen can use this feature.
Moves the cursor to the left
NOTE:
6
This button illuminates only when the current screen can use this feature.
Returns to the previous screen
NOTE:
7
This button illuminates only when the current screen can use this feature.
This button illuminates only when the current screen can use this feature.
8
Home button and light
Provides access to the Home screen
9
Wireless light
Indicates the wireless network is enabled. The light blinks while the product is establishing a
connection to the wireless network.
Chapter 1 Product introduction
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Control-panel Home screen
The Home screen provides access to the product features, and it indicates the product status.
NOTE: Depending on the product configuration, the features on the Home screen can vary. The layout
might also be reversed for some languages.
1
1 2 3 4 5
6
11 10 9 8
7
Web Services button
Provides quick access to HP Web Services features, including HP ePrint
HP ePrint is a tool that prints documents by using any email enabled device to send them to
the product’s email address.
2
Setup button
Provides access to the main menus
3
Wireless button
Provides access to the Wireless menu and wireless status information
NOTE: When you are connected to a wireless network, this icon changes to a set of signal
strength bars.
NOTE:
4
Network button
This button does not display when the product is connected to a wired network.
Provides access to network settings and information. From the network settings screen, you
can print the Network Summary page.
NOTE:
This button displays only when the product is connected to a network.
5
Information button
Provides product status information. From the status summary screen, you can print the
Configuration Report page.
6
Supplies button
Provides information about supplies status. From the supplies summary screen, you can
print the Supplies Status page.
7
Product status
Indicates whether the product is ready or is processing a job
8
Apps button
Provides access to the Apps menu to print directly from Web applications that you have
downloaded from the HP Connected Web site at www.hpconnected.com
9
USB button
Provides access to the walk-up USB feature (for printing and scanning without a computer)
10
Scan button
Provides access to the scan features
11
Copy button
Provides access to the copy features
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Control panel overview
7
8
Chapter 1 Product introduction
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2
Paper trays
●
Supported paper sizes and types
●
Load Tray 1 (multipurpose tray)
●
Load Tray 2
●
Load Tray 3 (accessory)
Go to www.hp.com/support/ljMFPM435nw for HP's all-inclusive help for your product:
●
Solve problems.
●
Download software updates.
●
Join support forums.
●
Find warranty and regulatory information.
You can also go to www.hp.com/support for Worldwide support and other HP products.
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9
Supported paper sizes and types
●
Supported paper sizes
●
Supported paper types
Supported paper sizes
NOTE:
To obtain the best results, select the correct paper size and type in the print driver before printing.
Table 2-1 Supported paper sizes
Size and dimensions
Tray 1
Tray 2
Tray 3 (optional)
Optional duplex
printing
Letter
216 x 279 mm (8.5 x 11 in)
Legal
216 x 356 mm (8.5 x 14 in)
11 x 17
279 x 432 mm (11 x 17 in)
12 x 18
305 x 457 mm (12 x 18 in)
A3
297 x 420 mm (11.7 x 16.5 in)
A4
210 x 297 mm (8.3 x 11.7 in)
A5
148 x 210 mm (5.8 x 8.3 in)
A6
105 x 148 mm (4.1 x 5.8 in)
RA3
305 x 430 mm (12.0 x 16.9 in)
B4 (JIS)
257 x 364 mm (10.1 x 14.3 in)
B5 (JIS)
182 x 257 mm (7.2 x 10.1 in)
Executive
184 x 267 mm (7.3 x 10.5 in)
Postcard (JIS)
100 x 148 mm (3.9 x 5.8 in)
10
Chapter 2 Paper trays
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Table 2-1 Supported paper sizes (continued)
Size and dimensions
Tray 1
Tray 2
Tray 3 (optional)
Optional duplex
printing
D Postcard (JIS)
200 x 148 mm (7.9 x 5.8 in)
8K
260 x 368 mm (10.2 x 14.5 in)
8K
270 x 390 mm (10.6 x 15.4 in)
8K
273 x 394 mm (10.8 x 15.6 in)
16K
184 x 260 mm (7.2 x 10.25 in)
16K
195 x 270 mm (7.7 x 10.6 in)
16K
197 x 273 mm (7.75 x 10.75 in)
Oficio 8.5 x 13
216 x 330 mm (8.5 x 13 in)
Envelope #10
105 x 241 mm (4.1 x 9.5 in)
Envelope Monarch
98 x 191 mm (3.9 x 7.5 in)
Envelope B5
176 x 250 mm (6.9 x 9.8 in)
Envelope C5
162 x 229 mm (6.4 x 9 in)
Envelope DL
110 x 220 mm (4.3 x 8.7 in)
Custom
76 x 127 mm to 312 x 470 mm (3.0 x 5.0 in to
12.3 x 18.5 in)
Custom
148 x 210 mm to 297 x 432 mm (5.8 x 8.3 in to 11.7 x
17 in)
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Supported paper sizes and types
11
Supported paper types
NOTE:
To obtain the best results, select the correct paper size and type in the print driver before printing.
Paper type
Tray 1
Tray 2
Tray 3 (optional)
Optional duplex
printing
Plain
Light 60–74g
Midweight 96–110g
Heavy 111–130g
Extra Heavy 131–175g
Monochrome Laser Transparency
Labels
Letterhead
Preprinted
Prepunched
Colored
Rough
Bond
Recycled
Envelope
Cardstock 176–220g
Vellum
HP EcoSMART Lite
12
Chapter 2 Paper trays
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Load Tray 1 (multipurpose tray)
NOTE: Tray 1 holds up to 100 sheets of paper, up to 75 transparencies, up to 50 sheets of labels, or up to
10 envelopes. It supports cut sheet paper weight 60–199 g/m2 (16–53 lb); labels and transparencies 0.10 to
0.14 mm thick (4.7 to 5 mils thick); envelopes weight 60 to 90 g/m2 (16 to 24 lb); and postcards weight 135 to
176 g/m2 (36-47 lb).
For information about the correct paper orientation for loading paper in this tray, see Tray 1 paper
orientation on page 16.
1.
Open Tray 1 by grasping the handles on each side
of the tray and pulling down.
2.
Slide out the tray extension.
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Load Tray 1 (multipurpose tray)
13
14
3.
For long paper, fold out the tray extension to
support the paper.
4.
Open the paper guides.
Chapter 2 Paper trays
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5.
Load the paper into the tray. Make sure that the
paper fits under the tabs and below the
maximum-height indicators.
The way you should orient the paper in the tray
varies depending on the paper size. For
additional information, see Tray 1 paper
orientation on page 16.
6.
Adjust the paper guides so that they lightly touch
the paper stack but do not bend the paper.
NOTE: To avoid jams, do not add paper to Tray 1 while the product is printing. Do not close Tray 1 while the
product is printing.
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Load Tray 1 (multipurpose tray)
15
Tray 1 paper orientation
Paper type
Paper size
How to load paper
Cut sheet paper
Letter, A4, A5, B5, Executive, 16K, and
custom sizes
Long edge leading into the product
A3, B4, 11 x 17, Legal, Oficio 8.5 x 13,
and custom sizes
Short edge leading into the product
Letter, A4, A5, B5, Executive, 16K, and
custom sizes
Face-up
A3, B4, 11 x 17, Legal, Oficio 8.5 x 13,
and custom sizes
Face-up
Preprinted, prepunched, or letterhead
16
Chapter 2 Paper trays
Long edge leading into the product with the top of the page to
the right of the tray
Top edge leading into the product
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Paper type
Paper size
How to load paper
Labels
Any compatible label size
Face up
Envelopes
Any compatible envelope size
Face-up
Top edge toward the right of the tray, postage end entering
the product last
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Load Tray 1 (multipurpose tray)
17
Load Tray 2
Tray 2 holds up to 250 sheets of 75 g/m2 (20 lb) paper. If the paper is heavier, the tray does not hold as many
sheets. Do not overfill the tray. It supports cut sheet paper weight 60–120 g/m2 (16–32 lb).
For information about the correct paper orientation for loading paper in this tray, see Tray 2 paper
orientation on page 21.
CAUTION: Do not print envelopes, labels, or unsupported sizes of paper from Tray 2. Print these types of
paper only from Tray 1.
1.
Pull the tray out and lift up slightly to remove it
completely from the product.
NOTE:
2.
18
Do not open the tray while it is in use.
Pinch the release that is located on the left guide
and slide the side guides to the correct paper
size.
Chapter 2 Paper trays
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3.
If you are loading B4, A3, 11 x 17, Legal, or Oficio
8.5 x 13 size paper, unlock the rear tray guide
using the slide lock at the back of the tray.
4.
Adjust the tray length to the correct paper size.
5.
Load paper into the tray. Check the paper to
make sure the guides lightly touch the stack, but
do not bend the paper.
The way you should orient the paper in the tray
varies depending on the paper size. For
additional information, see Tray 2 paper
orientation on page 21.
NOTE: To prevent jams, do not overfill the tray.
Be sure the top of the stack is below the tray full
indicator.
NOTE: If the tray is not adjusted correctly, an
error message might display during printing or
the paper might jam.
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Load Tray 2
19
6.
Slide the tray completely into the product.
7.
On the product control panel, configure the paper
size and type to match the paper loaded in the
tray.
a. From the Home screen on the product
control panel, touch the Setup
button.
b. Open the following menus:
System Setup
Paper Setup
Tray 2
c.
Touch Paper Size and select the correct size.
d. Touch Paper Type and select the correct
type.
20
Chapter 2 Paper trays
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Tray 2 paper orientation
Paper type
Paper size
How to load paper
Cut sheet paper
Letter, A4, A5, B5, Executive, 16K, and
custom sizes
Long edge along the front of the tray
A3, B4, 11 x 17, Legal, Oficio 8.5 x 13,
and custom sizes
Long edge along the side of the tray
Letter, A4, A5, B5, Executive, 16K, and
custom sizes
Face-down
A3, B4, 11 x 17, Legal, Oficio 8.5 x 13,
and custom sizes
Face-down
Preprinted, prepunched, or letterhead
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Top edge at the right of the tray
Top edge at the front of the tray
Load Tray 2
21
Load Tray 3 (accessory)
Optional Tray 3 holds up to 500 sheets of 75 g/m2 (20 lb) paper. If the paper is heavier, the tray does not hold
as many sheets. Do not overfill the tray. It supports cut sheet paper weight 60–120 g/m2 (16–32 lb).
For information about the correct paper orientation for loading paper in this tray, see Tray 3 paper
orientation on page 25.
NOTE: Do not print envelopes, labels, or unsupported sizes of paper from Tray 3. Print these types of paper
only from Tray 1.
1.
Pull the tray out and lift up slightly to remove it
completely from the product.
NOTE:
Do not open the tray while it is in use.
3
2.
Pinch the release that is located on the left guide
and slide the side guides to the correct paper
size.
3
22
Chapter 2 Paper trays
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3.
Adjust the paper length to the correct paper size.
3
4.
Load paper into the tray. Check the paper to
make sure the guides lightly touch the stack, but
do not bend the paper.
The way you should orient the paper in the tray
varies depending on the paper size. For
additional information, see Tray 3 paper
orientation on page 25.
NOTE: To prevent jams, do not overfill the tray.
Be sure the top of the stack is below the tray full
indicator.
NOTE: If the tray is not adjusted correctly, an
error message might display during printing or
the paper might jam.
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3
Load Tray 3 (accessory)
23
5.
Slide the tray completely into the product.
3
6.
On the product control panel, configure the paper
size and type to match the paper loaded in the
tray.
a. From the Home screen on the product
control panel, touch the Setup
button.
b. Open the following menus:
System Setup
Paper Setup
Tray 3
c.
Touch Paper Size and select the correct size.
d. Touch Paper Type and select the correct
type.
24
Chapter 2 Paper trays
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Tray 3 paper orientation
Paper type
Paper size
How to load paper
Cut sheet paper
Letter, A4, A5, B5, Executive, 16K, and
custom sizes
Long edge along the front of the tray
3
A3, B4, 11 x 17, Legal, Oficio 8.5 x 13,
and custom sizes
Long edge along the side of the tray
3
Preprinted, prepunched, or letterhead
Letter, A4, A5, B5, Executive, 16K, and
custom sizes
Face-down
Top edge at the right of the tray
3
A3, B4, 11 x 17, Legal, Oficio 8.5 x 13,
and custom sizes
Face-down
Top edge at the front of the tray
3
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Load Tray 3 (accessory)
25
26
Chapter 2 Paper trays
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3
Print
●
Print tasks (Windows)
●
Print tasks (Mac OS X)
●
Web-based printing
●
Set up HP Wireless Direct Printing
●
Use walk-up USB printing
Go to www.hp.com/support/ljMFPM435nw for HP's all-inclusive help for your product:
●
Solve problems.
●
Download software updates.
●
Join support forums.
●
Find warranty and regulatory information.
You can also go to www.hp.com/support for Worldwide support and other HP products.
ENWW
27
Print tasks (Windows)
●
How to print (Windows)
●
Automatically print on both sides (Windows)
●
Manually print on both sides (Windows)
●
Print multiple pages per sheet (Windows)
●
Select the paper type (Windows)
●
Additional printing information
How to print (Windows)
The following procedure describes the basic printing process for Windows.
1.
From the software program, select the Print option.
2.
Select the product from the list of printers, and then click or tap the Properties or Preferences button
to open the print driver.
NOTE: The name of the button varies for different software programs.
28
3.
Click or tap the tabs in the print driver to configure the available options.
4.
Click or tap the OK button to return to the Print dialog box. Select the number of copies to print from
this screen.
5.
Click or tap the OK button to print the job.
Chapter 3 Print
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Automatically print on both sides (Windows)
Use this procedure for products that have an automatic duplexer installed. If the product does not have an
automatic duplexer installed, or to print on paper types that the duplexer does not support, you can print on
both sides manually.
1.
From the software program, select the Print
option.
2.
Select the product from the list of printers, and
then click or tap the Properties or Preferences
button to open the print driver.
NOTE: The name of the button varies for
different software programs.
3.
Click or tap the Finishing tab.
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Print tasks (Windows)
29
30
4.
Select the Print on both sides check box. Click
the OK button to close the Document Properties
dialog box.
5.
In the Print dialog box, click the OK button to
print the job.
Chapter 3 Print
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Manually print on both sides (Windows)
Use this procedure for products that do not have an automatic duplexer installed or to print on paper that the
duplexer does not support.
1.
From the software program, select the Print
option.
2.
Select the product from the list of printers, and
then click or tap the Properties or Preferences
button to open the print driver.
NOTE: The name of the button varies for
different software programs.
3.
Click or tap the Finishing tab.
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Print tasks (Windows)
31
32
4.
Select the Print on both sides (manually) check
box. Click the OK button to print the first side of
the job.
5.
Retrieve the printed stack from the output bin,
and place it with the printed-side facing down in
Tray 1.
6.
If prompted, touch the appropriate control panel
button to continue.
Chapter 3 Print
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Print multiple pages per sheet (Windows)
1.
From the software program, select the Print
option.
2.
Select the product from the list of printers, and
then click or tap the Properties or Preferences
button to open the print driver.
NOTE: The name of the button varies for
different software programs.
3.
Click or tap the Finishing tab.
4.
Select the number of pages per sheet from the
Pages per sheet drop-down list.
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Print tasks (Windows)
33
34
5.
Select the correct Print page borders, Page
order, and Orientation options. Click the OK
button to close the Document Properties dialog
box.
6.
In the Print dialog box, click the OK button to
print the job.
Chapter 3 Print
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Select the paper type (Windows)
1.
From the software program, select the Print
option.
2.
Select the product from the list of printers, and
then click or tap the Properties or Preferences
button to open the print driver.
NOTE: The name of the button varies for
different software programs.
3.
Click or tap the Paper/Quality tab.
4.
From the Paper type drop-down list, click the
More... option.
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Print tasks (Windows)
35
36
5.
Expand the list of Type is: options.
6.
Expand the category of paper types that best
describes your paper.
Chapter 3 Print
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7.
Select the option for the type of paper you are
using, and then click the OK button.
8.
Click the OK button to close the Document
Properties dialog box. In the Print dialog box,
click the OK button to print the job.
Additional printing information
Go to www.hp.com/support to visit the support Web site for this product, and for details about performing
specific print tasks, such as the following:
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●
Create and use printing shortcuts or presets
●
Select the paper size, or use a custom paper size
●
Select the page orientation
●
Create a booklet
●
Scale a document to fit a specific paper size
●
Print the first or last pages of the document on different paper
●
Print watermarks on a document
Print tasks (Windows)
37
Print tasks (Mac OS X)
●
How to print (Mac OS X)
●
Automatically print on both sides (Mac OS X)
●
Manually print on both sides (Mac OS X)
●
Print multiple pages per sheet (Mac OS X)
●
Select the paper type (Mac OS X)
●
Additional printing information
How to print (Mac OS X)
The following procedure describes the basic printing process for Mac OS X.
1.
Click the File menu, and then click the Print option.
2.
In the Printer menu, select the product.
3.
Open the menus drop-down list or click Show Details, and then select other menus to adjust the print
settings.
4.
Click the Print button.
Automatically print on both sides (Mac OS X)
NOTE: This feature is available if you install the HP print driver. It might not be available if you are using
AirPrint.
1.
Click the File menu, and then click the Print option.
2.
In the Printer menu, select the product.
3.
Open the menus drop-down list or click Show Details, and then click the Layout menu.
4.
Select a binding option from the Two-Sided drop-down list.
5.
Click the Print button.
Manually print on both sides (Mac OS X)
NOTE: This feature is available if you install the HP print driver. It might not be available if you are using
AirPrint.
38
1.
Click the File menu, and then click the Print option.
2.
In the Printer menu, select this product.
3.
Open the menus drop-down list or click Show Details, and then click the Manual Duplex menu.
4.
Click the Manual Duplex box, and select a binding option.
5.
Click the Print button.
6.
Go to the product, and remove any blank paper that is in Tray 1.
Chapter 3 Print
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7.
Retrieve the printed stack from the output bin and place it with the printed-side facing down in the input
tray.
8.
If prompted, touch the appropriate control panel button to continue.
Print multiple pages per sheet (Mac OS X)
1.
Click the File menu, and then click the Print option.
2.
In the Printer menu, select the product.
3.
Open the menus drop-down list or click Show Details, and then click the Layout menu.
4.
From the Pages per Sheet drop-down list, select the number of pages that you want to print on each
sheet.
5.
In the Layout Direction area, select the order and placement of the pages on the sheet.
6.
From the Borders menu, select the type of border to print around each page on the sheet.
7.
Click the Print button.
Select the paper type (Mac OS X)
1.
Click the File menu, and then click the Print option.
2.
In the Printer menu, select the product.
3.
Open the menus drop-down list or click Show Details, and then click the Finishing menu.
4.
Select a type from the Media-type drop-down list.
5.
Click the Print button.
Additional printing information
Go to www.hp.com/support to visit the support Web site for this product, and for details about performing
specific print tasks, such as the following:
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●
Create and use printing shortcuts or presets
●
Select the paper size, or use a custom paper size
●
Select the page orientation
●
Create a booklet
●
Scale a document to fit a specific paper size
●
Print the first or last pages of the document on different paper
●
Print watermarks on a document
Print tasks (Mac OS X)
39
Web-based printing
Several options are available for remote printing over the Internet. For more information about these
options, see the support Web site for this product.
HP ePrint
Use HP ePrint to print documents by sending them as an email attachment to the product's email address
from any email enabled device.
To use HP ePrint, the product must meet these requirements:
●
The product must be connected to a wired or wireless network and have Internet access.
●
HP Web Services must be enabled on the product, and the product must be registered with
HP Connected.
button.
1.
From the Home screen on the product control panel, touch the Web Services
2.
Touch the Enable Web Services button. The product enables Web Services, and then prints an
information page.
The information page contains the printer code that you use to register your HP product at
HP Connected.
3.
Go to www.hpconnected.com to create an HP ePrint account and complete the setup process.
For more information, go to www.hp.com/support to review additional support information for your product.
HP ePrint software
The HP ePrint software makes it easy to print from a desktop or laptop computer to any HP ePrint-capable
product. After installing the software, open the Print option from within your application, and then select HP
ePrint from the installed printers list. This software makes it easy to find HP ePrint-enabled products that
are registered to your HP Connected account. The target HP product can be at your desk or in a remote
location, such as a branch office or across the globe.
For Windows, the HP ePrint software also supports traditional direct IP printing to local network printers on
the network (LAN or WAN) to supported PostScript® products.
Go to www.hp.com/go/eprintsoftware for drivers and information.
NOTE: The HP ePrint software is a PDF workflow utility for Mac, and is not technically a print driver. HP
ePrint software for Mac supports print paths only through HP Connected and does not support direct IP
printing to local network printers.
40
Chapter 3 Print
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AirPrint
Direct printing using Apple’s AirPrint is supported for iOS 4.2 or later. Use AirPrint to print directly to the
product from an iPad, iPhone (3GS or later), or iPod touch (third generation or later) in the following
applications:
●
Mail
●
Photos
●
Safari
●
iBooks
●
Select third-party applications
To use AirPrint, the product must be connected to the same wireless network as the Apple device. For more
information about using AirPrint and about which HP products are compatible with AirPrint, go to
www.hp.com/go/airprint.
NOTE:
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AirPrint does not support USB connections.
Web-based printing
41
Set up HP Wireless Direct Printing
The HP Wireless Direct Printing feature lets you print from your wireless mobile device directly to an
HP Wireless Direct-enabled product without requiring connection to an established network or the Internet.
Use HP Wireless Direct to print wirelessly from the following devices:
●
iPhone, iPad, or iPod touch using Apple AirPrint or the HP ePrint mobile app
●
Mobile devices that run Android or Symbian using the HP ePrint Home & Biz application
●
Windows or Mac OS X laptop computers can connect via HP Wireless Direct and print by using HP print
drivers or by using Apple AirPrint
For more information on HP Wireless Direct, go to www.hp.com/go/wirelessprinting, and then click HP
Wireless Direct.
To set up HP Wireless Direct from the control panel, complete the following steps:
1.
From the Home screen on the product control panel, touch the Wireless
2.
Open the following menus:
3.
42
●
Wireless Menu
●
Wireless Direct Settings
●
Wireless Direct On/Off
button.
Touch the On menu item.
Chapter 3 Print
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Use walk-up USB printing
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1.
Insert the USB flash drive into the walk-up USB port on the product.
2.
The USB Flash Drive menu opens. Touch the arrow buttons to scroll through the options.
●
Print Documents
●
View and Print Photos
●
Scan to USB Drive
3.
To print a document, touch the Print Documents screen, and then touch the name of the folder on the
USB drive where the document is stored. When the summary screen opens, you can touch it to adjust
the settings. Touch the Print button to print the document.
4.
To print photos, touch the View and Print Photos screen, and then touch the preview image to select
each photo that you want to print. Touch the Done button. When the summary screen opens, you can
touch it to adjust the settings. Touch the Print button to print the photos.
5.
Retrieve the printed job from the output bin, and remove the USB flash drive.
Use walk-up USB printing
43
44
Chapter 3 Print
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4
Copy
●
Make a copy
●
Copy on both sides (duplex)
●
Optimize copy quality
Go to www.hp.com/support/ljMFPM435nw for HP's all-inclusive help for your product:
●
Solve problems.
●
Download software updates.
●
Join support forums.
●
Find warranty and regulatory information.
You can also go to www.hp.com/support for Worldwide support and other HP products.
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45
Make a copy
1.
Load the document on the scanner glass according to the indicators on the product.
NOTE: For best results, load small-size paper (letter, A4, or smaller) with the long edge of the paper
along the left side of the scanner glass.
46
2.
From the Home screen on the product control panel, touch the Copy button.
3.
Touch the arrows to change the number of copies, or touch the existing number and type the number of
copies.
4.
Touch the Start Copy button to start copying.
Chapter 4 Copy
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Copy on both sides (duplex)
1.
Load the document on the scanner glass according to the indicators on the product.
NOTE: For best results, load small-size paper (letter, A4, or smaller) with the long edge of the paper
along the left side of the scanner glass.
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2.
From the Home screen on the product control panel, touch the Copy button.
3.
Touch the Settings button.
4.
Scroll to and touch the Two-Sided button.
5.
Touch the arrow buttons to scroll through the options, and then touch an option to select it.
6.
Touch the Start Copy button to start copying.
7.
The product prompts you to load the next original document. Place it on the glass, and then touch the
OK button.
8.
Repeat this process until you have scanned the last page. Touch the Done button to finish printing the
copies.
Copy on both sides (duplex)
47
Optimize copy quality
Use the product control panel to optimize copy quality for different types of documents. The following copyquality settings are available:
48
●
Auto Select: Use this setting when you are not concerned about the quality of the copy. This is the
default setting.
●
Mixed: Use this setting for documents that contain a mixture of text and graphics.
●
Text: Use this setting for documents that contain mostly text.
●
Picture: Use this setting for documents that contain mostly graphics.
1.
Load the document on the scanner glass according to the indicators on the product.
2.
From the Home screen on the product control panel, touch the Copy button.
3.
Touch the Settings button, and then scroll to and touch the Optimize button. Touch the arrow buttons
to scroll through the options, and then touch an option to select it.
4.
Touch the Start Copy button to start copying.
Chapter 4 Copy
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5
Scan
●
Scan by using the HP Scan software (Windows)
●
Scan by using the HP Scan software (Mac OS X)
●
Scan to a destination
Go to www.hp.com/support/ljMFPM435nw for HP's all-inclusive help for your product:
●
Solve problems.
●
Download software updates.
●
Join support forums.
●
Find warranty and regulatory information.
You can also go to www.hp.com/support for Worldwide support and other HP products.
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49
Scan by using the HP Scan software (Windows)
Use the HP Scan software to initiate scanning from software on your computer. You can save the scanned
image as a file, send it through email, or send it to another software application.
1.
Load the document on the scanner glass according to the indicators on the product.
NOTE: For best results, load small-size paper (letter, A4, or smaller) with the long edge of the paper
along the left side of the scanner glass.
2.
Click Start, and then click Programs (or All Programs in Windows XP).
3.
Click HP, and then click HP Scan.
4.
Select a scanning shortcut, and adjust the settings if necessary.
5.
Click Scan.
NOTE:
Click Advanced Settings to gain access to more options.
Click Create New Shortcut to create a customized set of settings and save it in the list of shortcuts.
50
Chapter 5 Scan
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Scan by using the HP Scan software (Mac OS X)
Use the HP Scan software to initiate scanning from software on your computer.
1.
Load the document on the scanner glass according to the indicators on the product.
NOTE: For best results, load small-size paper (letter, A4, or smaller) with the long edge of the paper
along the left side of the scanner glass.
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2.
Open the HP Scan software, which is located in the Hewlett-Packard folder inside the Applications
folder.
3.
Follow the on-screen instructions to scan the document.
4.
When you have scanned all the pages, click the Done button to save them to a file.
Scan by using the HP Scan software (Mac OS X)
51
Scan to a destination
●
Scan to a USB flash drive
●
Set up scan to network folder and scan to email features
●
Scan to email
●
Scan to a network folder
Scan to a USB flash drive
1.
Load the document on the scanner glass according to the indicators on the product.
NOTE: For best results, load small-size paper (letter, A4, or smaller) with the long edge of the paper
along the left side of the scanner glass.
2.
Insert a USB flash drive into the walk-up USB port.
3.
From the Home screen on the product control panel, touch the Scan button.
4.
Touch the Scan to USB Drive screen.
5.
Touch the Scan button to scan and save the file. The product creates a folder named HPSCANS on the
USB drive, and it saves the file in .PDF or .JPG format using an automatically generated file name.
NOTE: When the summary screen opens, you can touch it to adjust settings.
You also can change the folder name.
Set up scan to network folder and scan to email features
To use these scan features, the product must be connected to a network. These scan features are not
available until you configure them. To configure these features, use the Scan to Network Folder Setup Wizard
(Windows) and the Scan to Email Setup Wizard (Windows), which are installed in the HP program group for
the product as part of the full software installation. You can also use the HP Embedded Web Server to
configure these features. The following instructions describe configuring the scan features by using the HP
Embedded Web Server.
1.
From the Home screen on the product control panel, touch the Network
button to find the
product IP address.
2.
To open the HP Embedded Web Server, enter the product IP address into the address line of a Web
browser.
NOTE: You can also access the HP Embedded Web Server from the HP Device Toolbox for Windows or
the HP Utility for Mac OS X.
52
3.
Click the Scan tab.
4.
Click the Network Folder Setup link in the left pane of the screen.
5.
To set up a new folder, click the New button.
6.
Complete the fields on this screen.
7.
Click the Save and Test button at the bottom of the screen to save the settings and test the setup.
Chapter 5 Scan
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8.
Click the Scan to E-mail Setup link in the left pane of the screen.
9.
Click the Outgoing E-mail Profiles link, and then click the New button.
10. Complete the fields on this screen. Ask your network administrator or your Internet service provider for
the SMTP Server information. If the SMTP server requires authentication, you also need to know the
SMTP User ID and password.
11. Click the Save and Test button at the bottom of the screen to save the settings and test the setup.
12. You can add contacts to the Email Address Book or configure other default email settings. These steps
are optional. Click the E-mail Address Book link and the E-mail Options links in the left pane of the
screen to set up these features.
Scan to email
Use the product control panel to scan a file directly to an email address. The scanned file is sent to the
address as an email message attachment.
NOTE: In order to use this feature, the product must be connected to a network and the Scan to Email
feature must be configured by using the Scan to Email Setup Wizard (Windows) or the HP Embedded Web
Server.
1.
Load the document on the scanner glass according to the indicators on the product.
2.
From the Home screen on the product control panel, touch the Scan button.
3.
Touch the Scan to E-mail item.
4.
Touch the Send an E-mail item.
5.
Select the From address that you want to use. This is also known as an “outgoing email profile.”
NOTE: If the PIN feature has been set up, enter the PIN and touch the OK button. However, a PIN is not
required to use this feature.
6.
Touch the To button and pick the address or group to which you want to send the file. Touch the Done
button when finished.
7.
Touch the Subject button if you would like to add a subject line
8.
Touch the Next button.
9.
The control panel screen displays the scan settings.
●
If you want to change any of the settings, touch the Settings button, and then change the settings.
●
If the settings are correct, go to the next step.
10. Touch the Scan button to start the scan job.
Scan to a network folder
Use the product control panel to scan a document and save it to a folder on the network.
NOTE: In order to use this feature, the product must be connected to a network and the Scan to Network
Folder feature must be configured by using the Scan to Network Folder Setup Wizard (Windows) or the
HP Embedded Web Server.
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Scan to a destination
53
1.
Load the document on the scanner glass according to the indicators on the product.
Load the document on the scanner glass according to the indicators on the product.
2.
From the Home screen on the product control panel, touch the Scan button.
3.
Touch the Scan to Network Folder item.
4.
In the list of network folders, select the folder to which you want to save the document.
5.
The control panel screen displays the scan settings.
6.
54
●
If you want to change any of the settings, touch the Settings button, and then change the settings.
●
If the settings are correct, go to the next step.
Touch the Scan button to start the scan job.
Chapter 5 Scan
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6
Manage the product
●
Change the product connection type (Windows)
●
Use HP Web Services applications
●
HP Device Toolbox (Windows)
●
HP Utility for Mac OS X
●
Use HP Web Jetadmin software
●
Product security features
●
Economy settings
●
A Cartridge is low or Cartridge is very low message displays on the product control panel
●
Replace the toner cartridge
Go to www.hp.com/support/ljMFPM435nw for HP's all-inclusive help for your product:
●
Solve problems.
●
Download software updates.
●
Join support forums.
●
Find warranty and regulatory information.
You can also go to www.hp.com/support for Worldwide support and other HP products.
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55
Change the product connection type (Windows)
If you are already using the product and you wish to change the way it is connected, use the Reconfigure
your HP Device shortcut on your computer desktop to change the connection. For example, you can
reconfigure the product to use a different wireless address, to connect to a wired or wireless network, or
change from a network connection to a USB connection. You can change the configuration without inserting
the product CD. After you select the type of connection you wish to make, the program goes directly to the
portion of the product setup procedure that needs to change.
56
Chapter 6 Manage the product
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Use HP Web Services applications
Several innovative applications are available for this product that you can download directly from the
Internet. For more information and to download these applications go to the HP Connected Web site at
www.hpconnected.com.
To use this feature, the product must be connected to a computer or network that has an Internet
connection. HP Web Services must be enabled on the product. Follow this procedure to enable HP Web
Services:
1.
From the Home screen on the product control panel, touch the Web Services
2.
Touch the Enable Web Services button.
button.
After you download an application from the HP Connected Web site, it is available in the Apps menu on the
product control panel. This process enables both HP Web Services and the Apps menu.
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Use HP Web Services applications
57
HP Device Toolbox (Windows)
Use the HP Device Toolbox for Windows to check product status or to view or change product settings from
your computer. This tool opens the HP Embedded Web Server for the product.
NOTE: This tool is available only if you performed a full installation when you installed the product.
Depending on how the product is connected, some features might not be available.
1.
Click the Start button, and then click the Programs item.
2.
Click your HP product group, and then click the HP Device Toolbox item.
Tab or section
Description
Home tab
●
Provides product, status, and
configuration information.
Device Status: Shows the product status and shows the approximate percent life
remaining of HP supplies.
●
Supplies Status: Shows the approximate percent life remaining of HP supplies. Actual
supply life remaining can vary. Consider having a replacement supply available to install
when print quality is no longer acceptable. The supply does not need to be replaced
unless the print quality is no longer acceptable.
●
Device Configuration: Shows the information found on the product configuration page.
●
Network Summary: Shows the information found on the product network configuration
page.
●
Reports: Print the configuration and supplies status pages that the product generates.
●
Event Log: Shows a list of all product events and errors.
System tab
●
Device Information: Provides basic product and company information.
Provides the ability to configure the
product from your computer.
●
Paper Setup: Change the default paper-handling settings for the product.
●
Print Quality: Change the default print-quality settings for the product.
●
EcoSMART Console: Change the default times for entering Sleep mode or Auto Power
Down mode. Configure which events cause the product to wake.
●
Paper Types: Configure print modes that correspond to the paper types that the product
accepts.
●
System Setup: Change the system defaults for the product.
●
Service: Perform the cleaning procedure on the product.
●
Save and Restore: Save the current settings for the product to a file on the computer.
Use this file to load the same settings onto another product or to restore these settings
to this product at a later time.
●
Administration: Set or change the product password. Enable or disable product features.
NOTE: The System tab can be password-protected. If this product is on a network, always
consult with the administrator before changing settings on this tab.
58
Print tab
●
Provides the ability to change
default print settings from your
computer.
Printing: Change the default product print settings, such as number of copies and paper
orientation. These are the same options that are available on the control panel.
●
PCL5c: View and change the PCL5c settings.
●
PostScript: Turn off or on the Print PS Errors feature.
Chapter 6 Manage the product
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Tab or section
Description
Scan tab
Configure the Scan to Network Folder and Scan to E-mail features.
Networking tab
Provides the ability to change
network settings from your
computer.
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●
Network Folder Setup: Configure folders on the network to which the product can save a
scanned file.
●
Scan to E-mail Setup: Begin the process to set up the Scan to E-mail feature.
●
Outgoing E-mail Profiles: Set an email address that will appear as the “from” address
for all emails sent from the product. Configure the SMTP Server information.
●
E-mail Address Book: Add or delete entries in the email address book.
●
E-mail Options: Configure a default subject line and body text. Configure default scan
settings for emails.
Network administrators can use this tab to control network-related settings for the product
when it is connected to an IP-based network. It also allows the network administrator to set
up Wireless Direct functionality. This tab does not appear if the product is directly connected
to a computer.
HP Web Services tab
Use this tab to set up and use various Web tools with the product.
HP Smart Install tab
Use this tab to disable HP Smart Install or to download and install the product software.
HP Device Toolbox (Windows)
59
HP Utility for Mac OS X
Use the HP Utility for Mac OS X to check product status or to view or change product settings from your
computer.
You can use the HP Utility when the product is connected with a USB cable or is connected to a TCP/IP-based
network.
Open HP Utility
1.
At the computer, open the Apple menu, click the System Preferences menu, and then click the Print
& Fax icon or the Print & Scan icon.
2.
Select the product in the left side of the window.
3.
Click the Options & Supplies button.
4.
Click the Utility tab.
5.
Click the Open Printer Utility button.
HP Utility features
The HP Utility toolbar is at the top of every page. It includes these items:
●
Devices: Click this button to show or hide Mac products found by the HP Utility in the Printers pane at
the left side of the screen.
●
All Settings: Click this button to return to the HP Utility main page.
●
HP Support: Click this button to open a browser and go to the HP support Web site for the product.
●
Supplies: Click this button to open the HP SureSupply Web site.
●
Registration: Click this button to open the HP registration Web site.
●
Recycling: Click this button to open the HP Planet Partners Recycling Program Web site.
HP Utility consists of pages that you open by clicking in the All Settings list. The following table describes the
tasks that you can perform with HP Utility.
60
Menu
Item
Description
Information And Support
Supplies Status
Show the product supplies status and provides links for ordering
supplies online.
Device Information
Show information about the currently selected product, including
the product Service ID (if assigned), the firmware version (FW
Version), the Serial Number, and the IP address.
File Upload
Transfer files from the computer to the product. You can upload
the following types of files:
Chapter 6 Manage the product
●
HP LaserJet printer command language (.PRN)
●
Portable document format (.PDF)
●
Postscript (.PS)
●
Text (.TXT)
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Menu
Printer Settings
Item
Description
HP Connected
Access the HP Connected Web site.
Upload Fonts
Upload fonts from your computer to the product.
Auto-off
Configure the product to automatically turn off after a period of
inactivity. You can adjust the number of minutes after which the
product turns off.
Network Settings
Configure the network settings, such as the IPv4 settings, IPv6
settings, Bonjour settings, and other settings.
Supplies Management
Configure how the product should behave when supplies are
nearing the end of their estimated life.
Trays Configuration
Change paper size and type for each of the trays.
Additional Settings
Open the HP Embedded Web Server (EWS) for the product.
NOTE:
Information
Message Center
Display error events that have occurred with the product.
Scan Settings
Scan to E-mail
Open the HP Embedded Web Server (EWS) page for configuring
settings for scanning to email.
NOTE:
Scan to Network Folder
USB connections are not supported.
Open the HP Embedded Web Server (EWS) page for configuring
settings for scanning to a network folder.
NOTE:
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USB connections are not supported.
USB connections are not supported.
HP Utility for Mac OS X
61
Use HP Web Jetadmin software
HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of
networked HP products, including printers, multifunction products, and digital senders. This single solution
allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging
environment — ultimately increasing business productivity by helping you save time, control costs, and
protect your investment.
HP Web Jetadmin upgrades are periodically made available to provide support for specific product features.
Go to www.hp.com/go/webjetadmin and click the Self Help and Documentation link to learn more about
upgrades.
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Product security features
The product supports security standards and recommended protocols that help you keep the product secure,
protect critical information on your network, and simplify the way you monitor and maintain the product.
For in-depth information about HP's secure imaging and printing solutions, visit www.hp.com/go/
secureprinting. The site provides links to white papers and FAQ documents about security features.
Set or change the product password
Use the HP Embedded Web Server to set a password or change an existing password for a product on a
network.
1.
From the Home screen on the product control panel, touch the Network
button to find the
product IP address.
2.
To open the HP Embedded Web Server, enter the product IP address into the address line of a Web
browser.
NOTE: You can also access the HP Embedded Web Server from the HP Device Toolbox for Windows or
the HP Utility for Mac OS X.
3.
Click the Settings tab, and click the Security link.
NOTE: If a password has previously been set, you are prompted to provide the password. Enter the
password, and then click the Apply button.
4.
Enter the new password in the New Password box and in the Verify Password box.
5.
At the bottom of the window, click the Apply button to save the password.
NOTE: For products connected with a USB cable to a Windows computer, use the HP Device Toolbox to
change the product password:
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1.
Click the Start button, and then click the Programs item.
2.
Click your HP product group, and then click the HP Device Toolbox item.
3.
Click the System tab.
4.
Click Administration, and locate the area to change the password.
Product security features
63
Economy settings
●
Print with EconoMode
●
Set the Sleep Delay
●
Set the Auto Power Down delay
Print with EconoMode
This product has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner.
However, using EconoMode can also reduce print quality.
HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply
might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer
acceptable, consider replacing the toner cartridge.
NOTE:
If this option is not available in your print driver, you can set it using the HP Embedded Web Server.
1.
From the software program, select the Print option.
2.
Select the product, and then click the Properties or Preferences button.
3.
Click the Paper/Quality tab.
4.
Click the EconoMode check box.
Set the Sleep Delay
1.
From the Home screen on the product control panel, touch the Setup
2.
Open the following menus:
3.
●
System Setup
●
Energy Settings
●
Sleep Delay
button.
Select the time for the sleep delay.
NOTE: The default value is 15 Minutes.
Set the Auto Power Down delay
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1.
From the Home screen on the product control panel, touch the Setup
2.
Open the following menus:
●
System Setup
●
Energy Settings
●
Auto Power Down
●
Power Down Delay
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button.
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3.
Select the time for the power-down delay.
NOTE: The default value is 30 Minutes.
4.
The product automatically wakes from the auto power-down mode when it receives jobs or when you
touch the screen on the product control panel. You can change which events cause the product to wake.
Open the following menus:
●
System Setup
●
Energy Settings
●
Auto Power Down
●
Wake Events
To turn off a wake event, select the event, clear the check box next to it and then touch the Done
button.
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Economy settings
65
A Cartridge is low or Cartridge is very low message displays on
the product control panel
Black cartridge is low: The product indicates when a toner cartridge level is low. Actual toner cartridge life
remaining may vary. Consider having a replacement available to install when print quality is no longer
acceptable. The toner cartridge does not need to be replaced now.
Black cartridge is very low: The product indicates when the toner cartridge level is very low. Actual toner
cartridge life remaining may vary. Consider having a replacement available to install when print quality is no
longer acceptable. The toner cartridge does not need to be replaced now unless the print quality is no longer
acceptable.
Once an HP toner cartridge has reached “very low”, HP’s Premium Protection Warranty on that toner
cartridge has ended.
You can change the way the product reacts when supplies reach the Very Low state. You do not have to reestablish these settings when you install a new toner cartridge.
Enable or disable the Very Low settings
You can enable or disable the default settings at any time, and you do not have to re-enable them when you
install a new toner cartridge.
1.
From the Home screen on the product control panel, touch the Setup
2.
Open the following menus:
3.
●
System Setup
●
Supply Settings
●
Black Cartridge
●
Very Low Setting
button.
Select one of the following options:
●
Select the Continue option to set the product to alert you that the toner cartridge is very low, but
to continue printing.
●
Select the Stop option to set the product to stop printing until you replace the toner cartridge.
●
Select the Prompt option to set the product to stop printing and prompt you to replace the toner
cartridge. You can acknowledge the prompt and continue printing. A customer configurable option
on this product is "Prompt to Remind Me in 100 pages, 200 pages, 300 pages, 400 pages, or
never." This option is provided as a customer convenience and is not an indication these pages will
have acceptable print quality.
Once an HP toner cartridge has reached Very Low, HP’s Premium Protection Warranty on that toner cartridge
has ended. All print defects or cartridge failures incurred when an HP toner cartridge is used in Continue at
very low mode will not be considered to be defects in materials or workmanship in the toner cartridge under
the HP Print Cartridge Warranty Statement.
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Replace the toner cartridge
When a toner cartridge approaches the end of useful life, you are prompted to order a replacement. You can
continue printing with the current cartridge until redistributing the toner no longer yields acceptable print
quality.
The following illustration shows the toner-cartridge components.
2
3
1
1.
1
Imaging drum (Be careful not to touch the imaging drum.)
2
Memory chip
3
Sealing tape
Open the front door.
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Replace the toner cartridge
67
2.
Remove the used toner cartridge.
3.
Remove the new toner cartridge from the bag.
Place the used toner cartridge in the bag for
recycling.
4.
Grasp both sides of the toner cartridge and
distribute the toner by gently rocking the
cartridge.
CAUTION: Do not touch the imaging drum.
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Chapter 6 Manage the product
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5.
Remove the sealing tape. Bend the tab on the left
side of the cartridge until the tab breaks loose.
Pull the tab until all the tape is removed from the
cartridge. Place the tab and tape in the tonercartridge box to return for recycling.
6.
Align the toner cartridge with the tracks inside
the product, insert the toner cartridge until it is
firmly seated.
7.
Close the front door.
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Replace the toner cartridge
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7
Solve problems
●
Control panel help system
●
Restore the factory-set defaults
●
Solve paper feed or jam problems
●
Clear jams in Tray 1
●
Clear jams in Tray 2
●
Clear jams in Tray 3 (accessory)
●
Clear jams in the toner-cartridge area
●
Clear jams in the rear door and fuser area
●
Clear jams in the output bin
●
Clear jams in the optional duplexer
●
Improve print quality
●
Improve copy and scan quality
●
Solve wired network problems
●
Solve wireless network problems
Go to www.hp.com/support/ljMFPM435nw for HP's all-inclusive help for your product:
●
Solve problems.
●
Download software updates.
●
Join support forums.
●
Find warranty and regulatory information.
You can also go to www.hp.com/support for Worldwide support and other HP products.
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Control panel help system
The product has a built-in Help system that explains how to use each screen. To open the Help system, touch
the Help button in the upper-right corner of the screen.
For some screens, the Help opens to a global menu where you can search for specific topics. You can browse
through the menu structure by touching the buttons in the menu.
Some Help screens include animations that guide you through procedures, such as clearing jams.
For screens that contain settings for individual jobs, the Help opens to a topic that explains the options for
that screen.
If the product alerts you of an error or warning, touch the Help button to open a message that describes the
problem. The message also contains instructions to help solve the problem.
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Restore the factory-set defaults
Restoring the factory-set defaults returns all of the product and network settings to the factory defaults. It
will not reset the page count, tray size, or language. To restore the product to the factory-default settings,
follow these steps.
CAUTION: Restoring the factory-set defaults returns all of the settings to the factory defaults, and it also
deletes any pages that are stored in the memory.
1.
On the product control panel, touch the Setup
2.
Scroll to and touch the Service menu.
3.
Scroll to and touch the Restore Defaults button, and then touch the OK button.
button.
The product automatically restarts.
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Restore the factory-set defaults
73
Solve paper feed or jam problems
If the product has recurring problems with paper feeding or with jams, use the following information to
reduce the number of occurrences.
The product does not pick up paper
If the product does not pick up paper from the tray, try these solutions.
1.
Open the product and remove any jammed sheets of paper.
2.
Load the tray with the correct size of paper for your job.
3.
Make sure the paper size and type are set correctly on the product control panel.
4.
Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to
the appropriate indentation in the tray.
5.
Check the product control panel to see if the product is waiting for you to acknowledge a prompt to feed
the paper manually. Load paper, and continue.
6.
The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened
with warm water.
The product picks up multiple sheets of paper
If the product picks up multiple sheets of paper from the tray, try these solutions.
1.
Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over. Do not fan
the paper. Return the stack of paper to the tray.
2.
Use only paper that meets HP specifications for this product.
3.
Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.
4.
Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray, straighten
the stack, and then return some of the paper to the tray.
5.
Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to
the appropriate indentation in the tray.
6.
Make sure the printing environment is within recommended specifications.
Frequent or recurring paper jams
Follow these steps to solve problems with frequent paper jams. If the first step does not resolve the problem
continue with the next step until you have resolved the problem.
74
1.
If paper has jammed in the product, clear the jam and then print a configuration page to test the
product.
2.
Check that the tray is configured for the correct paper size and type on the product control panel. Adjust
paper settings if necessary.
3.
Turn the product off, wait 30 seconds, and then turn it on again.
4.
Print a cleaning page to remove excess toner from inside the product.
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a.
From the Home screen on the product control panel, touch the Setup
b.
Touch the Service menu.
c.
Touch the Cleaning Page button.
d.
Load plain letter or A4 paper when you are prompted.
e.
Touch the OK button to begin the cleaning process.
button.
The product prints the first side and then prompts you to remove the page from the output bin and
reload it in Tray 1, keeping the same orientation. Wait until the process is complete. Discard the
page that prints.
5.
Print a configuration page to test the product.
a.
From the Home screen on the product control panel, touch the Setup
b.
Touch the Reports menu.
c.
Touch the Configuration Report button.
button.
If none of these steps resolves the problem, the product might need service. Contact HP customer support.
Prevent paper jams
To reduce the number of paper jams, try these solutions.
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1.
Use only paper that meets HP specifications for this product.
2.
Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.
3.
Use paper that has not previously been printed or copied on.
4.
Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray, straighten
the stack, and then return some of the paper to the tray.
5.
Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides so
they are touching the paper stack without bending it.
6.
Make sure that the tray is fully inserted in the product.
7.
If you are printing on heavy, embossed, or perforated paper, use the manual feed feature and feed
sheets one at a time.
8.
Verify that the tray is configured correctly for the paper type and size.
9.
Make sure the printing environment is within recommended specifications.
Solve paper feed or jam problems
75
Clear jams in Tray 1
1.
If most of the sheet of paper is visible in the tray,
slowly pull the jammed paper out of the product
using both hands.
If most of the sheet of paper has been pulled
inside the product or no paper is visible, continue
with the following steps.
76
2.
Open the front door.
3.
Remove the toner cartridge.
Chapter 7 Solve problems
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4.
Lift the jam-plate and carefully remove any
jammed paper. Use both hands to remove
jammed paper to avoid tearing the paper.
5.
Reinsert the toner cartridge.
6.
Close the front door.
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Clear jams in Tray 1
77
Clear jams in Tray 2
78
1.
Remove the tray from the product.
2.
Remove the paper from the tray, and discard any
damaged paper.
3.
Make sure the paper guides are adjusted for the
correct paper size. If necessary, unlock the tray
using the slide lock at the rear of the tray, and
then adjust to the correct paper size.
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4.
Load the paper into the tray. Make sure that the
stack is flat at all four corners and that the top of
the stack is below the maximum-height
indicators.
5.
Reinsert and close the tray.
6.
Open the front door.
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Clear jams in Tray 2
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80
7.
Remove the toner cartridge.
8.
Lift the jam-plate and carefully remove any
jammed paper. Use both hands to remove
jammed paper to avoid tearing the paper.
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9.
Reinsert the toner cartridge.
10. Close the front door.
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Clear jams in Tray 2
81
Clear jams in Tray 3 (accessory)
1.
Remove the tray from the product.
3
2.
Remove the paper from the tray, and discard any
damaged paper.
3
3.
Make sure the paper guides are adjusted for the
correct paper size.
3
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Chapter 7 Solve problems
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4.
Load the paper into the tray. Make sure that the
stack is flat at all four corners and that the top of
the stack is below the maximum-height
indicators.
3
5.
Reinsert and close the tray.
3
6.
Open the front door.
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Clear jams in Tray 3 (accessory)
83
84
7.
Remove the toner cartridge.
8.
Lift the jam-plate and carefully remove any
jammed paper. Use both hands to remove
jammed paper to avoid tearing the paper.
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9.
Reinsert the toner cartridge.
10. Close the front door.
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Clear jams in Tray 3 (accessory)
85
Clear jams in the toner-cartridge area
86
1.
Open the front door.
2.
Remove the toner cartridge.
3.
Lift the jam-plate and carefully remove any
jammed paper. Use both hands to remove
jammed paper to avoid tearing.
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4.
Reinsert the toner cartridge.
5.
Close the front door.
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Clear jams in the toner-cartridge area
87
Clear jams in the rear door and fuser area
88
1.
Open the rear door to check for jammed paper.
2.
Remove any jammed paper. Use both hands to
pull out the paper to avoid tearing.
3.
Close the rear door.
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Clear jams in the output bin
1.
If paper is visible in the output bin, grasp the
leading edge with both hands and slowly remove
it.
2.
Open the rear door to check for jammed paper.
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Clear jams in the output bin
89
90
3.
Remove any jammed paper. Use both hands to
pull out the paper to avoid tearing.
4.
Close the rear door.
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Clear jams in the optional duplexer
1.
Remove the duplexer.
2.
Remove any paper from the duplexer.
3.
Reinstall the duplexer.
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Clear jams in the optional duplexer
91
Improve print quality
●
Print from a different software program
●
Check the paper-type setting for the print job
●
Check the toner-cartridge status
●
Print a cleaning page
●
Inspect the toner cartridge for damage
●
Check the paper and printing environment
●
Check the EconoMode settings
●
Try a different print driver
Print from a different software program
Try printing from a different software program. If the page prints correctly, the problem is with the software
program from which you were printing.
Check the paper-type setting for the print job
Check the paper-type setting if you are printing from a software program and the pages have any of these
problems:
●
smeared print
●
fuzzy print
●
dark print
●
curled paper
●
scattered dots of toner
●
loose toner
●
small areas of missing toner
Check the paper-type setting (Windows)
92
1.
From the software program, select the Print option.
2.
Select the product, and then click the Properties or Preferences button.
3.
Click the Paper/Quality tab.
4.
From the Paper type drop-down list, click the More... option.
5.
Expand the list of Type is: options.
6.
Expand the category of paper types that best describes your paper.
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7.
Select the option for the type of paper you are using, and click the OK button.
8.
Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK
button to print the job.
Check the paper-type setting (Mac OS X)
1.
Click the File menu, and then click the Print option.
2.
In the Printer menu, select the product.
3.
Open the menus drop-down list or click Show Details, and then click the Finishing menu.
4.
Select a type from the Media-type drop-down list.
5.
Click the Print button.
Check the toner-cartridge status
Check the supplies status page for the following information:
●
Estimated percentage of cartridge life remaining
●
Approximate pages remaining
●
Part numbers for HP toner cartridges
●
Number of pages printed
Use the following procedure to print the supplies status page:
button.
1.
From the Home screen on the product control panel, touch the Supplies
2.
Touch the Report button to print the supplies status page.
3.
Check the percent of life remaining for the toner cartridges and if applicable, the status of other
replaceable maintenance parts.
Print quality problems can occur when using a toner cartridge that is at its estimated end of life. The
supplies status page indicates when a supply level is very low. After an HP supply has reached the very
low threshold, HP’s premium protection warranty on that supply has ended.
The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable.
Consider having a replacement available to install when print quality is no longer acceptable.
If you determine that you need to replace a toner cartridge or other replaceable maintenance parts, the
supplies status page lists the genuine HP part numbers.
4.
Check to see if you are using a genuine HP cartridge.
A genuine HP toner cartridge has the words “HP” or “Hewlett-Packard” on it, or has the HP logo on it.
For more information on identifying HP cartridges go to www.hp.com/go/learnaboutsupplies.
Hewlett Packard cannot recommend the use of non-HP supplies, either new or remanufactured.
Because they are not HP products, HP cannot influence their design or control their quality. If you are
using a refilled or remanufactured toner cartridge and are not satisfied with the print quality, replace
the toner cartridge with a genuine HP toner cartridge.
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Improve print quality
93
Print a cleaning page
Print a cleaning page to remove dust and excess toner from the fuser if you are having any of the following
problems:
●
Specks of toner are on the printed pages.
●
Toner is smearing on the printed pages.
●
Repeated marks occur on the printed pages.
Use the following procedure to print a cleaning page.
1.
From the Home screen on the product control panel, touch the Setup
2.
Touch the Service menu.
3.
Touch the Cleaning Page button.
4.
Load plain letter or A4 paper when you are prompted.
5.
Touch the OK button to begin the cleaning process.
button.
The product prints the first side and then prompts you to remove the page from the output bin and
reload it in Tray 1, keeping the same orientation. Wait until the process is complete. Discard the page
that prints.
Inspect the toner cartridge for damage
1.
Remove the toner cartridge from the product, and verify that the sealing tape has been removed.
2.
Check the memory chip for damage.
3.
Examine the surface of the imaging drum on the toner cartridge.
CAUTION: Do not touch the roller (imaging drum) on the cartridge. Fingerprints on the imaging drum
can cause print-quality problems.
4.
If you see any scratches, fingerprints, or other damage on the imaging drum, replace the toner
cartridge.
5.
If the imaging drum does not appear to be damaged, rock the toner cartridge gently several times and
reinstall it. Print a few pages to see if the problem has resolved.
Check the paper and printing environment
Use paper that meets HP specifications
Use different paper if you are having any of the following problems:
94
●
The printing is too light or seems faded in areas.
●
Specks of toner are on the printed pages.
●
Toner is smearing on the printed pages.
●
Printed characters seem misformed.
●
Printed pages are curled.
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Always use a paper type and weight that this product supports. In addition, follow these guidelines when
selecting paper:
●
Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles,
voids, staples, and curled or bent edges.
●
Use paper that has not been previously printed on.
●
Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in
inkjet printers.
●
Use paper that is not too rough. Using smoother paper generally results in better print quality.
Check the product environment
Verify that the product is operating within the environmental specifications listed in the product Warranty
and Legal Guide.
Check the EconoMode settings
HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply
might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer
acceptable, consider replacing the toner cartridge.
NOTE: This feature is available with the PCL 6 print driver for Windows. If you are not using that driver, you
can enable the feature by using the HP Embedded Web Server.
Follow these steps if the entire page is too dark or too light.
1.
From the software program, select the Print option.
2.
Select the product, and then click the Properties or Preferences button.
3.
Click the Paper/Quality tab, and locate the Print Quality area.
4.
If the entire page is too dark, use these settings:
●
Select the 600 dpi option.
●
Select the EconoMode check box to enable it.
If the entire page is too light, use these settings:
5.
●
Select the FastRes 1200 option.
●
Clear the EconoMode check box to disable it.
Click the OK button to close the Document Properties dialog box. In the Print dialog, click the OK button
to print the job.
Try a different print driver
You might need to use a different print driver if the printed page has unexpected lines in graphics, missing
text, missing graphics, incorrect formatting, or substituted fonts.
Download additional print drivers from the support Web site for this product.
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Improve print quality
95
HP PCL 6 driver
HP UPD PS driver
HP UPD PCL 5
HP UPD PCL 6
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Chapter 7 Solve problems
●
Provided as the default driver. This driver is automatically installed unless you
select a different one.
●
Recommended for all Windows environments
●
Provides the overall best speed, print quality, and product-feature support for
most users
●
Developed to align with the Windows Graphic Device Interface (GDI) for the best
speed in Windows environments
●
Might not be fully compatible with third-party and custom software programs that
are based on PCL 5
●
Recommended for printing with Adobe® software programs or with other highly
graphics-intensive software programs
●
Provides support for printing from postscript emulation needs, or for postscript
flash font support
●
Recommended for general office printing in Windows environments
●
Compatible with previous PCL versions and older HP LaserJet products
●
The best choice for printing from third-party or custom software programs
●
The best choice when operating with mixed environments, which require the
product to be set to PCL 5 (UNIX, Linux, mainframe)
●
Designed for use in corporate Windows environments to provide a single driver for
use with multiple product models
●
Preferred when printing to multiple product models from a mobile Windows
computer
●
Recommended for printing in all Windows environments
●
Provides the overall best speed, print quality, and product feature support for
most users
●
Developed to align with Windows Graphic Device Interface (GDI) for best speed in
Windows environments
●
Might not be fully compatible with third-party and custom solutions based on PCL5
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Improve copy and scan quality
Check the scanner glass for dirt and smudges
Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect
performance. Use the following procedure to clean the scanner.
1.
Press the power button to turn the product off, and then disconnect the power cable from the electrical
outlet.
2.
Open the scanner lid.
3.
Clean the scanner glass and the white plastic backing underneath the scanner lid with a soft cloth or
sponge that has been moistened with nonabrasive glass cleaner.
CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on
any part of the product; these can damage the product. Do not place liquids directly on the glass or
platen. They might seep and damage the product.
4.
Dry the glass and white plastic parts with a chamois or a cellulose sponge to prevent spotting.
5.
Connect the power cable to an outlet, and then press the power button to turn the product on.
Check the paper settings
1.
From the Home screen on the product control panel, touch the Copy button.
2.
Touch the Settings button, and then scroll to and touch the Paper button.
3.
From the list of paper sizes, touch the name of the paper size that is in the tray.
4.
From the list of paper types, touch the name of the paper type that is in the tray.
5.
Touch the Start Copy button to start copying.
Optimize for text or pictures
The following copy-quality settings are available:
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●
Auto Select: Use this setting when you are not concerned about the quality of the copy. This is the
default setting.
●
Mixed: Use this setting for documents that contain a mixture of text and graphics.
●
Text: Use this setting for documents that contain mostly text.
●
Picture: Use this setting for documents that contain mostly graphics.
1.
Load the document on the scanner glass according to the indicators on the product.
2.
From the Home screen on the product control panel, touch the Copy button.
3.
Touch the Settings button, and then scroll to and touch the Optimize button. Touch the arrow buttons
to scroll through the options, and then touch an option to select it.
4.
Touch the Start Copy button to start copying.
Improve copy and scan quality
97
Edge-to-edge copying
The product cannot print fully edge-to-edge. There is a 4 mm (1/6 inch) unprintable border around the page.
Considerations for printing or scanning documents with cropped edges:
98
●
When the original is smaller than the output size, move the original 4 mm (1/6 inch) away from the
corner indicated by the icon on the scanner. Recopy or scan in this position.
●
When the original is the size of the printed output that you want, use the Reduce/Enlarge feature to
reduce the image so the copy is not cropped.
Chapter 7 Solve problems
ENWW
Solve wired network problems
Check the following items to verify that the product is communicating with the network. Before beginning,
print a configuration page from the product control panel and locate the product IP address that is listed on
this page.
●
Poor physical connection
●
The computer is using the incorrect IP address for the product
●
The computer is unable to communicate with the product
●
The product is using incorrect link and duplex settings for the network
●
New software programs might be causing compatibility problems
●
The computer or workstation might be set up incorrectly
●
The product is disabled, or other network settings are incorrect
NOTE: HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating
systems and not of the HP print drivers. For more information, go to Microsoft at www.microsoft.com.
Poor physical connection
1.
Verify that the product is attached to the correct network port using a cable of the correct length.
2.
Verify that cable connections are secure.
3.
Look at the network port connection on the back of the product, and verify that the amber activity light
and the green link-status light are lit.
4.
If the problem continues, try a different cable or port on the hub.
The computer is using the incorrect IP address for the product
1.
Open the printer properties and click the Ports tab. Verify that the current IP address for the product is
selected. The product IP address is listed on the product configuration page.
2.
If you installed the product using the HP standard TCP/IP port, select the box labeled Always print to
this printer, even if its IP address changes.
3.
If you installed the product using a Microsoft standard TCP/IP port, use the hostname instead of the IP
address.
4.
If the IP address is correct, delete the product and then add it again.
The computer is unable to communicate with the product
1.
ENWW
Test network communication by pinging the network.
Solve wired network problems
99
a.
Open a command-line prompt on your computer. For Windows, click Start, click Run, type cmd,
and then press Enter.
b.
Type ping followed by the IP address for your product.
For Mac OS X, open the Network Utility, and then supply the IP address in the correct field in the
Ping pane.
c.
2.
If the window displays round-trip times, the network is working.
If the ping command failed, verify that the network hubs are on, and then verify that the network
settings, the product, and the computer are all configured for the same network.
The product is using incorrect link and duplex settings for the network
Hewlett-Packard recommends leaving these settings in automatic mode (the default setting). If you change
these settings, you must also change them for your network.
New software programs might be causing compatibility problems
Verify that any new software programs are correctly installed and that they use the correct print driver.
The computer or workstation might be set up incorrectly
1.
Check the network drivers, print drivers, and the network redirection settings.
2.
Verify that the operating system is configured correctly.
The product is disabled, or other network settings are incorrect
1.
Review the configuration page to check the status of the network protocol. Enable it if necessary.
2.
Reconfigure the network settings if necessary.
100 Chapter 7 Solve problems
ENWW
Solve wireless network problems
●
Wireless connectivity checklist
●
The product does not print after the wireless configuration completes
●
The product does not print, and the computer has a third-party firewall installed
●
The wireless connection does not work after moving the wireless router or product
●
Cannot connect more computers to the wireless product
●
The wireless product loses communication when connected to a VPN
●
The network does not appear in the wireless networks list
●
The wireless network is not functioning
●
Perform a wireless network diagnostic test
●
Reduce interference on a wireless network
Wireless connectivity checklist
ENWW
●
Verify that the network cable is not connected.
●
Verify that the product and the wireless router are turned on and have power. Also make sure that the
wireless radio in the product is turned on.
●
Verify that the service set identifier (SSID) is correct. Print a configuration page to determine the SSID. If
you are not sure the SSID is correct, run the wireless setup again.
●
With secured networks, verify that the security information is correct. If the security information is
incorrect, run the wireless setup again.
●
If the wireless network is working correctly, try accessing other computers on the wireless network. If
the network has Internet access, try connecting to the Internet over a wireless connection.
●
Verify that the encryption method (AES or TKIP) is the same for the product as it is for the wireless
access point (on networks using WPA security).
●
Verify that the product is within the range of the wireless network. For most networks, the product
must be within 30 m (100 ft) of the wireless access point (wireless router).
●
Verify that obstacles do not block the wireless signal. Remove any large metal objects between the
access point and the product. Make sure poles, walls, or support columns containing metal or concrete
do not separate the product and wireless access point.
●
Verify that the product is located away from electronic devices that might interfere with the wireless
signal. Many devices can interfere with the wireless signal including motors, cordless phones, security
system cameras, other wireless networks, and some Bluetooth devices.
●
Verify that the print driver is installed on the computer.
●
Verify that you have selected the correct printer port.
●
Verify that the computer and product connect to the same wireless network.
●
For Mac OS X, verify that the wireless router supports Bonjour.
Solve wireless network problems 101
The product does not print after the wireless configuration completes
1.
Make sure that the product is turned on and in the ready state.
2.
Turn off any third-party firewalls on your computer.
3.
Make sure that the wireless network is working correctly.
4.
Make sure that your computer is working correctly. If necessary, restart the computer.
5.
Verify that you can open the product HP Embedded Web Server from a computer on the network.
The product does not print, and the computer has a third-party firewall installed
1.
Update the firewall with the most recent update available from the manufacturer.
2.
If programs request firewall access when you install the product or try to print, make sure you allow the
programs to run.
3.
Temporarily turn off the firewall, and then install the wireless product on the computer. Enable the
firewall when you have completed the wireless installation.
The wireless connection does not work after moving the wireless router or product
1.
Make sure that the router or product connects to the same network that your computer connects to.
2.
Print a configuration page.
3.
Compare the service set identifier (SSID) on the configuration page to the SSID in the printer
configuration for the computer.
4.
If the numbers are not the same, the devices are not connecting to the same network. Reconfigure the
wireless setup for the product.
Cannot connect more computers to the wireless product
1.
Make sure that the other computers are within the wireless range and that no obstacles block the
signal. For most networks, the wireless range is within 30 m (100 ft) of the wireless access point.
2.
Make sure that the product is turned on and in the ready state.
3.
Turn off any third-party firewalls on your computer.
4.
Make sure that the wireless network is working correctly.
5.
Make sure that your computer is working correctly. If necessary, restart the computer.
The wireless product loses communication when connected to a VPN
●
Typically, you cannot connect to a VPN and other networks at the same time.
The network does not appear in the wireless networks list
●
Make sure the wireless router is turned on and has power.
●
The network might be hidden. However, you can still connect to a hidden network.
102 Chapter 7 Solve problems
ENWW
The wireless network is not functioning
1.
Make sure that the network cable is not connected.
2.
To verify if the network has lost communication, try connecting other devices to the network.
3.
Test network communication by pinging the network.
a.
Open a command-line prompt on your computer. For Windows, click Start, click Run, type cmd,
and then press Enter.
b.
Type ping followed by the router IP address.
For Mac OS X, open the Network Utility, and then supply the IP address in the correct field in the
Ping pane.
c.
4.
If the window displays round-trip times, the network is working.
Make sure that the router or product connects to the same network that the computer connects to.
a.
Print a configuration page.
b.
Compare the service set identifier (SSID) on the configuration report to the SSID in the printer
configuration for the computer.
c.
If the numbers are not the same, the devices are not connecting to the same network. Reconfigure
the wireless setup for the product.
Perform a wireless network diagnostic test
From the product control panel, you can run a diagnostic test that provides information about the wireless
network settings.
1.
From the Home screen on the product control panel, touch the Setup
2.
Open the following menus
3.
●
System Setup
●
Self Diagnostics
button.
Touch the Run Network Test button to start the test. The product prints a test page that shows test
results.
Reduce interference on a wireless network
The following tips can reduce interference in a wireless network:
ENWW
●
Keep the wireless devices away from large metal objects, such as filing cabinets, and other
electromagnetic devices, such as microwaves and cordless telephones. These objects can disrupt radio
signals.
●
Keep the wireless devices away from large masonry structures and other building structures. These
objects can absorb radio waves and lower signal strength.
●
Position the wireless router in a central location in line of sight with the wireless products on the
network.
Solve wireless network problems 103
104 Chapter 7 Solve problems
ENWW
8
Parts, supplies, and accessories
●
Order parts, accessories, and supplies
●
Customer self-repair parts
●
Accessories
Go to www.hp.com/support/ljMFPM435nw for HP's all-inclusive help for your product:
●
Solve problems.
●
Download software updates.
●
Join support forums.
●
Find warranty and regulatory information.
You can also go to www.hp.com/support for Worldwide support and other HP products.
ENWW
105
Order parts, accessories, and supplies
HP original toner cartridges and paper
www.hp.com/go/suresupply
Order genuine HP parts or accessories
www.hp.com/buy/parts
Order through service or support providers
Contact an HP-authorized service or support provider.
Customer self-repair parts
The following customer self-repair parts are available for the product.
●
Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to
pay HP service personnel to perform the repair. For these parts, on-site or return-to-depot support is
not provided under the HP product warranty.
●
Parts listed as Optional self-replacement can be installed by HP service personnel at your request for
no additional charge during the product warranty period.
Item
Description
Self-replacement options
Part number
HP 93A Black LaserJet Toner
Cartridge
Replacement toner cartridge
Mandatory
CZ192-67901
Tray 1 Roller Kit
Replacement rollers for Tray 1
Optional
A3E42-65018
Tray 2 Roller Kit
Replacement rollers for Tray 2
Optional
A3E42-65019
Tray 3 Roller Kit
Replacement rollers for optional
Tray 3
Optional
A3E42-65011
Tray 2 Assembly Kit
Replacement Tray 2
Mandatory
RM2-0629-000
Optional accessory Duplex unit
Replacement optional duplex
printing accessory
Mandatory
A3E46-67901
Optional accessory 500 Sheet
Feeder Tray 3
Replacement optional 500-sheet
feeder (Tray 3)
Mandatory
A3E47-67901
Accessories
Item
Description
Part number
HP LaserJet 1 x 500 Paper Feeder
500-sheet paper feeder (optional Tray 3)
A3E47A
HP LaserJet Duplex Printing Accessory
Optional automatic duplexer
A3E46A
USB cable
2-meter standard USB-compatible device
connector
C6518A
106 Chapter 8 Parts, supplies, and accessories
ENWW
Index
A
accessories
ordering 106
part numbers 106
AirPrint 41
applications
downloading 57
Apps menu 57
B
bins, output
locating 3
C
cartridge
replacing 67
checklist
wireless connectivity 101
cleaning
glass 97
paper path 94
control panel
buttons and lights 6
help 72
Home screen 7
locating 3
copy quality
improving 97
copying
edges of documents 98
multiple copies 46
optimizing for text or pictures
97
quality, adjusting 48
setting paper size and type 97
single copies 46
two-sided documents 47
covers, locating 3
customer self-repair
part numbers 106
D
defaults, restoring 73
document feeder 47
copying two-sided documents
47
double-sided copying 47
double-sided printing
Mac 38
Windows 31
drivers
paper types 12
selecting 95
duplex 47
duplex printing
Mac 38
duplex printing (double-sided)
settings (Windows) 29
Windows 31
duplexing
manually (Mac) 38
manually (Windows) 31
E
EconoMode setting 64, 95
economy settings 64
email
scanning to 52
Embedded Web Server
changing password 63
opening 63
F
factory-set defaults, restoring
folder
scanning to 52
G
glass, cleaning
97
H
help, control panel 72
73
Home screen, control panel 7
HP Device Toolbox, using 58
HP Embedded Web Server
changing password 63
opening 63
HP ePrint 40
HP ePrint software 40
HP Scan software (Mac) 51
HP Scan software (Windows) 50
HP Utility 60
HP Utility for Mac
Bonjour 60
features 60
HP Utility, Mac 60
HP Web Jetadmin 62
HP Web Services
applications 57
enabling 57
HP Wireless Direct Printing 42
I
interface ports
locating 4, 5
J
jams
causes of 75
Jetadmin, HP Web
62
L
labels
printing (Windows) 35
loading 18
Tray 1 13
Tray 2 18
M
Macintosh
HP Utility 60
maintenance kits
part numbers 106
manual duplex
Mac 38
Windows 31
media
supported sizes 10
memory
included 2
multiple pages per sheet
printing (Mac) 39
printing (Windows) 33
N
network
password, changing 63
password, setting 63
network folder
scanning to 52
network installation 56
networking 2
networks
HP Web Jetadmin 62
installing the product 56
number of copies, changing 46
print drivers
selecting 95
print on both sides
Mac 38
manually, Windows 31
Windows 31
print quality
improving 92
printing
from USB flash drives 43
printing on both sides
settings (Windows) 29
ordering 106
part numbers 106
replacing toner cartridge 67
status, viewing with HP Utility for
Mac 60
using when low 66
supplies status
checking 93
supplies status page
printing 93
supported media 10
Supported operating systems 2
O
on/off button, locating 3
online help, control panel 72
ordering
supplies and accessories 106
output bin
locating 3
R
replacing toner cartridge 67
restoring factory-set defaults 73
T
toner
amount remaining 93
toner cartridge
checking for damage 94
low threshold settings 66
replacing 67
using when low 66
transparencies
printing (Windows) 35
Tray 1
loading 13
orientation 16
Tray 2
loading 18
orientation 21, 25
Tray 3
orientation 25
trays
included 2
locating 3
troubleshooting
jams 75
network problems 99
paper feed problems 74
wired network 99
wireless network 101
two-sided copying 47
two-sided printing
settings (Windows) 29
P
pages per minute 2
pages per sheet
selecting (Mac) 39
selecting (Windows) 33
paper
jams 75
ordering 106
selecting 94
supported sizes 10
supported types 12
paper pickup problems
solving 74
paper type
selecting (Windows) 35
paper types
selecting (Mac) 39
part numbers
customer self-repair 106
maintenance kits 106
supplies 106
ports
locating 5
power connection
locating 4, 5
power switch, locating 3
power-down delay
setting 64
S
scan
attach to email 52
to a network folder 52
to a USB flash drive 52
scan quality
improving 97
scanner
glass cleaning 97
scanning
from HP Scan software (Mac) 51
from HP Scan software
(Windows) 50
to email, setup 52
to network folder, setup 52
settings
factory-set defaults, restoring
73
setup
scan to email and network
folder 52
sleep delay
disabling 64
enabling 64
software
HP Utility 60
special paper
printing (Windows) 35
status
Home screen, control panel 7
HP Utility, Mac 60
supplies
low threshold settings 66
U
USB flash drive
scanning to 52
USB flash drives
printing from 43
W
walk-up USB printing 43
Web Services
applications 57
enabling 57
Web sites
HP Web Jetadmin, downloading
62
wireless network
troubleshooting 101
wireless network interference 103
© 2013 Hewlett-Packard Development Company, L.P.
www.hp.com
*A3E42-90945*
*A3E42-90945*
A3E42-90945
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