Product Manual
Version 1.0
Table of Contents
Getting Started ............................................................................................................................................1 What you’ll find in the box ..................................................................................................................1 What’s in this document ......................................................................................................................1 Setting up your Fitbit Charge 2 ...........................................................................................................2 Setting up your tracker on your mobile device .........................................................................2 Setting up your tracker on your Windows 10 PC ......................................................................2 Setting up your tracker on your Mac ............................................................................................ 3 Syncing your tracker data to your Fitbit account ................................................................... 4 Getting to know your Fitbit Charge 2............................................................................................... 5 Wrist placement .................................................................................................................................... 5 All-day wear and exercise ............................................................................................................. 5 Wrist choice and dominant hand ............................................................................................... 6 Navigation ............................................................................................................................................... 6 Waking a dimmed screen .............................................................................................................. 6 Using the clock and menus ............................................................................................................7 Tapping your tracker....................................................................................................................... 8 Battery life and charging ................................................................................................................... 8 Finding your current battery level ............................................................................................. 8 Charging your tracker ..................................................................................................................... 9 Care ........................................................................................................................................................... 10 Changing the wristband .................................................................................................................... 10 Removing a wristband ................................................................................................................... 10 Attaching a new wristband ........................................................................................................... 11 Automatic tracking with Fitbit Charge 2 ........................................................................................ 12 Viewing all-day stats .......................................................................................................................... 12 Viewing your heart rate .................................................................................................................... 12
Using heart-rate zones ...................................................................................................................... 12
Default heart-rate zones ............................................................................................................... 13
Custom heart-rate zones .............................................................................................................. 14
Tracking sleep ....................................................................................................................................... 14
Tracking a daily activity goal .......................................................................................................... 14
Choosing a goal ................................................................................................................................ 14
Seeing goal progress...................................................................................................................... 14
Tracking hourly activity ..................................................................................................................... 15
Exercising with Fitbit Charge 2 .......................................................................................................... 16
Using SmartTrack ................................................................................................................................ 16
Using the Exercise menu .................................................................................................................. 16
GPS requirements ............................................................................................................................ 16
Tracking exercise ............................................................................................................................. 17
Practicing Guided Breathing with Charge 2 .................................................................................. 18
Using Silent Alarms ................................................................................................................................. 19
Enabling or disabling silent alarms ............................................................................................... 19
Dismissing silent alarms .................................................................................................................... 19
Receiving Call, Text, & Calendar Notifications ............................................................................ 20
Calendar requirements ..................................................................................................................... 20
Enabling notifications ....................................................................................................................... 20
Fitbit app for iOS ............................................................................................................................ 20
Fitbit app for Android .................................................................................................................... 21
Viewing incoming notifications ...................................................................................................... 21
Customizing your Fitbit Charge 2 .................................................................................................... 23
Changing the clock face .................................................................................................................. 23
Using Quick View ................................................................................................................................ 23
Adjusting the heart rate tracker ................................................................................................... 23
Updating your Fitbit Charge 2 ........................................................................................................... 24
Troubleshooting your Fitbit Charge 2 ............................................................................................ 25
Heart-rate signal missing ................................................................................................................. 25
Unexpected behavior ........................................................................................................................ 25
Fitbit Charge 2 General Info & Specifications .............................................................................. 27
Sensors.................................................................................................................................................... 27
Materials ................................................................................................................................................. 27
Wireless technology .......................................................................................................................... 27
Haptic feedback .................................................................................................................................. 27
Battery .................................................................................................................................................... 27
Memory ................................................................................................................................................... 27
Display..................................................................................................................................................... 28
Size ........................................................................................................................................................... 28
Environmental conditions ................................................................................................................ 28
Learn More ............................................................................................................................................ 28
Return policy and warranty ............................................................................................................ 28
Regulatory & Safety Notices .............................................................................................................. 29
USA: Federal Communications Commission (FCC) statement ........................................ 29
Canada: Industry Canada (IC) statement .................................................................................. 29
European Union (EU) ........................................................................................................................30
Australia and New Zealand .............................................................................................................. 31
Mexico ...................................................................................................................................................... 31
Israel .......................................................................................................................................................... 31
Japan ........................................................................................................................................................ 31
Oman ....................................................................................................................................................... 32
Philippines ............................................................................................................................................. 32
Serbia ....................................................................................................................................................... 32
South Africa .......................................................................................................................................... 32
South Korea .......................................................................................................................................... 33
Singapore ............................................................................................................................................... 33
Taiwan ..................................................................................................................................................... 33
United Arab Emirates ........................................................................................................................ 34
Safety statement ................................................................................................................................. 34
Getting Started
Welcome to Fitbit Charge 2™, the smart fitness band that helps you reach your goals
in style. Take a moment to review our complete safety information at
http://www.fitbit.com/safety.
What you’ll find in the box
Your Fitbit Charge 2 box includes:
Tracker
Charging cable
The top and bottom detachable wristbands can be swapped for other colors and
materials sold separately.
What’s in this document
We get you started quickly creating a Fitbit® account and making sure your tracker
can transfer the data it collects to your dashboard. The dashboard is where you’ll set
goals, analyze historical data, identify trends, log food and water, keep up with
friends, and much more. As soon as you’re done setting up your tracker, you’re ready
to start moving.
Next, we explain how to find and use the features that interest you and adjust your
preferences. To find more information, tips, and troubleshooting, please browse our
comprehensive articles at help.fitbit.com.
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Setting up your Fitbit Charge 2
For the best experience we recommend using the Fitbit apps for iOS, Android, or
Windows 10. If you don’t have a mobile device, you can also use a Bluetooth®enabled Windows 10 PC or Mac. For non-Bluetooth options visit help.fitbit.com.
Your Fitbit account asks for information such as height, weight, and gender to make
various calculations such as stride lengths to estimate distance and basal metabolic
rate to estimate calorie burn. You have the option to share your age, height, or
weight with Fitbit friends but the information you provide is private by default.
Setting up your tracker on your mobile device
The free Fitbit app is compatible with more than 200 mobile devices that support
iOS, Android, and Windows 10 operating systems.
To get started:
1. Make sure the Fitbit app is compatible with your mobile device by checking
http://www.fitbit.com/devices.
2. Find the Fitbit app in one of these locations, depending on your device:
• The Apple® App Store® for iOS devices such as an iPhone® or iPad®.
• The Google Play™ Store for Android devices such as the Samsung®
Galaxy® S5 and Motorola Droid Turbo.
• The Microsoft® Windows Store for Windows 10 mobile devices such as
the Lumia™ phone or Surface™ tablet.
3. Install the app. Note that if you don’t have an account with the store you’ll be
required to create one before you can download the app.
4. When the app is installed, open it and tap Join Fitbit to be guided through a
series of questions that help you create your Fitbit account, or login to your
existing account.
5. Continue following the onscreen instructions to connect, or pair, your Charge
2 to your mobile device. Pairing makes sure the tracker and mobile device can
communicate with one another (sync data back and forth).
When you’re done pairing, read through the guide about your new tracker and then
explore the Fitbit dashboard.
Setting up your tracker on your Windows 10 PC
If you don’t have a mobile device, you can set up and sync your tracker using a
Bluetooth-enabled Windows 10 PC. The same Fitbit app that is available for Windows
10 mobile devices is available for your computer.
To get the Fitbit app for your computer:
1. Click the Start button on your PC and open the Windows Store (called Store).
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2. Search for “Fitbit app” and when you find it click Free to download the app to
your computer.
3. If you’ve never downloaded an app to your computer you’ll be prompted to
create an account with the Windows Store.
4. Click Microsoft account to sign in with your existing Microsoft account. If you
don’t already have an account with Microsoft, follow the onscreen instructions
to create a new account.
5. Open the app after it’s done downloading.
6. Click Join Fitbit to be guided through a series of questions that help you
create a Fitbit account, or login to your existing account.
7. Continue following the onscreen instructions to connect, or pair, your Charge
2 with the Windows 10 app. Pairing makes sure the tracker and app can
communicate with one another (sync data back and forth).
When you’re done pairing, read through the guide about your new tracker and then
explore the Fitbit dashboard.
Setting up your tracker on your Mac
If you don’t have a compatible mobile device, you can set up your tracker with a
Bluetooth-enabled Mac and use the fitbit.com dashboard to see your stats. To use
this method you’ll first install a free software application called Fitbit Connect that
lets Charge 2 sync its data with your fitbit.com dashboard.
To install Fitbit Connect and set up your tracker:
1. Go to http://www.fitbit.com/setup.
2. Scroll down and click the option to download. If the button does not correctly
show your type of computer (for example, if it says “Download for Mac”),
choose the correct type, then click the button.
3. You’ll see an option to open or save a file; choose open. After several seconds
you’ll see an option to install Fitbit Connect.
4. 5. 6. 7. Double-click Install Fitbit Connect.pkg. The Fitbit Connect installer opens.
Click Continue to move through the installer.
When prompted, choose Set up a New Fitbit Device.
Follow the onscreen instructions to create a Fitbit account, or login to your
existing account, and connect your tracker with Fitbit Connect.
When you’re done with the setup steps, Fitbit guides you through an introduction to
your new Charge 2 and then takes you to the fitbit.com dashboard.
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Syncing your tracker data to your Fitbit account
When you start using your Charge 2 you'll need to regularly sync it with your Fitbit
dashboard. The dashboard is where you’ll track progress, see your exercise history,
track your sleep patterns, participate in challenges, and much more. We recommend
syncing at least once a day.
The Fitbit apps and Fitbit Connect use Bluetooth Low Energy (BLE) technology to
sync with your Fitbit tracker.
Each time you open the Fitbit app it syncs automatically if the paired tracker is
nearby. You can also use the Sync Now option in the app at any time.
Fitbit Connect syncs every 15 minutes if the tracker is within 20 feet of the computer.
To force a sync, click the Fitbit Connect icon located near the date and time on your
computer and choose Sync Now.
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Getting to know your Fitbit Charge 2
This section tells you how best to wear, navigate, and charge your tracker. If you
bought an accessory wristband, you’ll also find instructions for taking off the original
band and putting on a different one.
Wrist placement
Review these tips to make sure you’re wearing your tracker for optimal results.
All-day wear and exercise
For all-day wear when you’re not exercising, your Charge 2 should usually rest a
finger’s width below your wrist bone and lay flat, as you would normally wear a
watch.
For optimized heart rate tracking keep these tips in mind:
1. Experiment with wearing the tracker higher on your wrist during exercise.
Because blood flow in your arm increases the farther up you go, moving the
tracker up a couple inches can improve the heart rate signal. Also, many
exercises such as bike riding or weight lifting cause you to bend your wrist
frequently, which is more likely to interfere with the heart rate signal if the
tracker is lower on your wrist.
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2. Do not wear your tracker too tight; a tight band restricts blood flow,
potentially affecting the heart rate signal. That being said, the tracker should
also be slightly tighter (snug but not constricting) during exercise than during
all-day wear.
3. With high-intensity interval training or other activities where your wrist is
moving vigorously and non-rhythmically, the movement may limit the sensor’s
ability to provide a heart rate reading. Similarly, with exercises such as weight
lifting or rowing, your wrist muscles may flex in such a way that the band
tightens and loosens during exercise. If your tracker does not show a heart
rate reading, try relaxing your wrist and staying still briefly (about 10 seconds),
after which you should see a heart rate reading.
Wrist choice and dominant hand
For greater accuracy, your tracker needs to know which wrist you wear it on
(right or left) and which hand you consider dominant (right or left). Your dominant
hand is the one you usually write or throw with.
During setup you’re asked to choose the wrist where you're going to wear your
tracker. Should you later decide to move your tracker to the other wrist, change the
Wrist setting. You can also change your dominant hand at any time with the
Handedness setting. Both settings are found in the Account section of the Fitbit app
or in the Personal Info section of your fitbit.com dashboard settings.
Navigation
Charge 2 has an OLED tap display and one button.
Waking a dimmed screen
When you’re not using Charge 2 the display is off. To wake it up:
• Press the button
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• Turn your wrist towards you. This behavior, known as Quick View, can be
turned off in your tracker settings.
• Double-tap your tracker.
Using the clock and menus
The default or “home” screen is a clock, which is available in several styles. On the
clock screen you can:
• Tap to see your steps taken, heart rate, distance, calories burned, floors
climbed, and active minutes.
• Press the button to move to through the menus.
You can customize the both the stats and menus shown on your tracker. For more
information, see help.fitbit.com.
After viewing the clock screen, you can cycle through the different menus to see
information or use different functions on your tracker. The following menus are
available:
• Heart rate—Shows your current heart rate. Tap to see your resting heart rate.
• Exercise—Tap to move through your exercise choices, then press and hold the
button to start the selected exercise. Press and hold the button again to end
the exercise.
• Relax—Tap to choose a guided breathing session. Press and hold the button to
start the session.
• Stopwatch—Press and hold the button to start the stopwatch. Press the
button to stop and resume the stopwatch. Press and hold the button again to
reset the stopwatch.
• Alarms—Tap to scroll through any alarms you’ve set. Press and hold the
button to disable or enable any alarms. The alarm screen appears only when
you have alarms set.
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Heart rate
Exercise
Relax
Stopwatch
Alarms
Tapping your tracker
For best results, tap your tracker where the screen meets the band as shown. To
wake up your tracker, double-tap it; to flip through your stats or the menus, singletap it.
Charge 2 doesn’t respond to swipes. You must use the button or firmly and quickly
tap the screen.
Battery life and charging
Your fully charged Charge 2 has a battery life of up to five days. Battery life and
charge cycles vary with use and other factors; actual results will vary.
Finding your current battery level
If your battery is low, when you wake up your Charge 2 you’ll see a low battery icon
after a few seconds. If you see a critical battery icon you’ll be unable to navigate to
any of the tracker screens until you charge your tracker. Your tracker continues to
track your activity until your battery runs out.
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You can also check your battery level on your Fitbit dashboard.
Charging your tracker
To charge your tracker:
1. Plug the charging cable into the USB port on your computer or a UL-certified
USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker.
The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on
the charging cable. You’ll know the connection is secure when the tracker
vibrates and you see a battery icon on your tracker’s display. The battery icon
disappears after three seconds.
Charging fully takes about one to two hours. While the tracker charges, you can tap
it to check the battery level. A fully charged tracker shows a solid battery icon.
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Care
It’s important to clean and dry your Charge 2 regularly. For instructions and more
information, see http://www.fitbit.com/productcare.
Changing the wristband
The wristband has two separate bands (top and bottom) that you can swap with
accessory bands sold separately.
Removing a wristband
To remove the wristband:
1. Turn over your Charge 2 and find the band latches—there’s one on each end
where the band meets the frame.
2. To release the latch, press down on the flat metal button on the strap.
3. Slide the band up to release it from the tracker.
4. Repeat on the other side.
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If you’re having trouble removing the band or if it feels stuck, gently move the band
back and forth to release it.
Attaching a new wristband
Before you attach a new wristband, first identify the top and bottom bands. The top
band has a watch buckle at the end of it. The bottom band has notches and should
be attached on the side closest to the charging port.
To attach a band, slide it down on the end of the tracker until you feel it snap into
place.
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Automatic tracking with Fitbit Charge 2
Your Charge 2 continuously tracks a variety of stats whenever you have it on. The
information is transferred to your dashboard every time you sync your tracker.
Viewing all-day stats
Press the button to wake up your Charge 2 and see the time of day. Tap the screen
to see each of these all-day stats:
• • • • • • • Steps taken
Current heart rate
Distance covered
Calories burned
Floors climbed
Active minutes
Hourly activity
On your Fitbit dashboard you can find other information captured by your tracker,
such as:
• Your sleep history, including hours slept and sleep patterns
• The hours of your day that you were stationary vs. active (walked at least 250
steps)
• Your exercise history and progress towards a weekly exercise goal
• Your beats per minute (BPM), average resting heart rate, and time spent in
heart-rate zones
Note: Charge 2 resets at midnight to begin a new day.
Viewing your heart rate
Charge 2 allows you to view your real-time heart rate and your resting heart rate on
your tracker. To view your heart rate, press the button until you get to the Heart rate
screen where you’ll see your current heart rate. Tap to see your resting heart rate.
Using heart-rate zones
Heart-rate zones help you target the training intensity of your choice. Your tracker
shows your current zone above your heart rate, and on your Fitbit dashboard you
can see your time spent in zones during a particular day or exercise. Three zones
based on American Heart Association recommendations are available by default, or
you can create a custom zone if you have a specific heart rate you’re targeting.
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Default heart-rate zones
Default heart-rate zones are calculated using your estimated maximum heart rate.
Fitbit calculates your maximum heart rate with the common formula of 220 minus
your age.
The heart icon you see above your current heart rate tells you your zone. Refer to the
following table for an explanation of the different heart rate zones.
Icon
Zone
Calculation
Description
Out of Zone
Below 50% of your
maximum heart rate.
Your heart rate may
be elevated but not
enough to be
considered exercise.
Fat Burn
Between 50% and
69% of your
maximum heart rate.
Cardio
Between 70% and
84% of maximum
heart rate.
Peak
Greater than 85% of
your maximum heart
rate.
Low-to-medium
intensity exercise
zone. This zone may
be a good place to
start for those new
to exercise. It’s
called the Fat Burn
zone because a
higher percentage of
calories are burned
from fat, but the
total calorie burn
rate is lower.
Medium-to-high
intensity exercise
zone. In this zone
you’re pushing
yourself but not
straining. For most
people this is the
exercise zone to
target.
High-intensity
exercise zone. This
zone is for short
intense sessions that
improve
performance and
speed.
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Custom heart-rate zones
Instead of using the default heart-rate zones, you can configure a custom zone or a
custom max heart rate if you have a specific target in mind. For example, elite
athletes might have a target that differs from the American Heart Association’s
recommendations for the average person. When you’re in your custom zone you’ll
see a solid heart on your tracker. When you’re not in the zone you’ll see an outline of
a heart.
For more details about heart rate tracking, including links to relevant American Heart
Rate Association information, see help.fitbit.com.
Tracking sleep
Wear your Charge 2 to bed to automatically track both your time spent asleep and
your sleep quality. To see your sleep information, sync your tracker when you wake
up and check your dashboard.
Your Fitbit dashboard can recommend consistent bedtimes and wake times to help
you improve your sleep cycle. You can even choose to be reminded nightly when it’s
time to start winding down for bed.
For more details about sleep tracking see help.fitbit.com.
Tracking a daily activity goal
Your Charge 2 tracks your progress towards a daily activity goal of your choice.
When you reach your goal, the tracker vibrates and shows a celebration.
Choosing a goal
By default your goal is 10,000 steps per day. You can change the goal to distance
traveled, calories burned, active minutes, or floors climbed and select the
corresponding value you prefer. For example, you may want to keep steps as your
goal but change the target from 10,000 to 20,000 steps.
Seeing goal progress
A goal progress bar helps keep you motivated. The filled in portion of the bar shown
below indicates that you’re more than halfway to your goal.
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Tracking hourly activity
Charge 2 helps keep you active throughout the day by keeping track of when you’re
stationary and reminding you to move.
If you haven’t walked at least 250 steps in a given hour, at ten minutes before the
hour you’ll feel a vibration reminding you to walk. When you meet the 250-step goal
after receiving a reminder, you’ll feel a second vibration and see a congratulatory
message. You’ll also see a daily celebration if you meet your goal every hour.
Hourly
Celebration
Daily
Celebration
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Exercising with Fitbit Charge 2
Charge 2 uses SmartTrack™ to automatically detect and record select exercises. For
more precision or to see real-time stats and a workout summary right on your wrist,
you can tell your tracker when exercise starts and stops. All workouts appear in your
exercise history for deeper analysis and comparison.
Using SmartTrack
SmartTrack ensures you get credit for your most active moments of the day. When
you sync your tracker after a SmartTrack-detected exercise, you can find several
stats in your exercise history including duration, calories burned, impact on your day,
and more.
By default, SmartTrack detects continuous movement at least 15 minutes in length.
You can increase or decrease the minimum duration or disable SmartTrack for one or
more exercise types. For more information about customizing and using SmartTrack,
see help.fitbit.com.
Using the Exercise menu
You can choose from over a dozen exercise types to customize the Exercise menu
with your favorites. Some exercises, like running, biking, and hiking have a GPS
option.
For more information about customizing your Exercise menu, see help.fitbit.com
Note: Charge 2 does not have built-in GPS. Its connected GPS feature works with
the GPS sensors on your nearby mobile device to give you real-time pace and
distance information, as well as recording a map of your route. Turning on
connected GPS enables more precise tracking of your exercise stats.
Connected GPS is not available with the Fitbit app for Windows 10.
GPS requirements
Connected GPS is available for iOS and Android mobile devices. For more
information about setting up connected GPS, see help.fitbit.com.
1. If you’re going to use connected GPS, make sure Bluetooth and GPS are both
enabled on your phone and that your tracker is paired to your phone.
2. Make sure the Fitbit app has permission to use GPS or location services.
3. Verify that connected GPS is turned on for the exercise in the Fitbit app.
a. Find the Exercise shortcuts in the Fitbit app. For more information see,
help.fitbit.com.
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b. Tap the exercise you want to track and make sure Connected GPS is
turned on.
Tracking exercise
To track an exercise:
1. On your tracker, press the button until you get to the Exercise screen and then
tap to find the exercise of your choice.
2. Press and hold the button to start the exercise. If you see a phone icon at the
top, that exercise offers connected GPS and your device is connected to a
GPS signal. If the phone icon is crossed out, a GPS connection isn’t available.
An animated dashed line means your device is trying to find a GPS signal.
GPS signal connected
GPS signal disconnected
Searching for GPS signal
3. During your workout, press the button to scroll through your real-time stats or
check the time of day.
4. When you’re done with your workout, press and hold the button to stop
recording. You’ll see a flag icon and a congratulatory message.
5. Press the button to see a summary of your results. With each button press
you’ll cycle to a different set of stats. You can view your exercise summary
one time.
Syncing your tracker stores the workout in your exercise history. There you can find
additional stats and see your route if you used connected GPS.
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Practicing Guided Breathing with Charge 2
Charge 2 provides personalized guided breathing sessions on your tracker to help
you find moments of calm throughout the day. You can choose between two-minute
and five-minute long sessions.
To begin a session:
1. On your tracker, press the button until you get to the Relax screen.
2. The two-minute session is the first option. Tap to choose the five-minute
session.
3. Press and hold the button to start.
4. Remain still and breathe deeply during the calibration period, which lasts 3040 seconds. You’ll see the phrase “sensing your breathing” on your tracker’s
screen.
5. When prompted, inhale and exhale deeply.
Sparkles will appear on your tracker’s screen to indicate how closely you’re
following the guide. If you feel dizzy or uncomfortable, stop the guided
breathing session.
6. After you’ve completed the session, press the button to return to the clock.
All notifications are automatically disabled during the session. If you’ve set a silent
alarm, your Charge 2 will vibrate at the time specified.
For more information about guided breathing sessions, including the benefits of
practicing deep breathing and safety information, see help.fitbit.com.
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Using Silent Alarms
Charge 2 can gently vibrate to wake or alert you with its silent alarm feature. You can
set up to eight alarms to recur every day or on particular days of the week only.
For more information about customizing and using silent alarms, see help.fitbit.com.
Enabling or disabling silent alarms
Once an alarm has been set, you can disable or re-enable it directly on your Charge 2
without opening the Fitbit app. You can only set an alarm in the Fitbit app.
1. Press the button on your tracker until you find the Alarms screen.
2. Tap your tracker until you find the alarm you’re looking for.
3. Press and hold the button to disable or enable the alarm.
Dismissing silent alarms
The tracker flashes and vibrates when an alarm goes off. To dismiss the alarm, press
the button on your tracker or walk 50 steps. If you don’t press the button during the
alarm, it will automatically repeat once.
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Receiving Call, Text, & Calendar
Notifications
Over 200 compatible iOS and Android mobile devices let you receive incoming
phone call, text message, and calendar event notifications on your Charge 2 when
your mobile device is nearby. To determine whether your device supports this
feature, go to http://www.fitbit.com/devices. Note that notifications aren’t available
with the Fitbit app for Windows 10.
Calendar requirements
Your tracker will show calendar events and any information sent from your calendar
app to your mobile device. Note that if your calendar app does not send notifications
to your mobile device, you won’t receive notifications on your tracker.
If you have an iOS device, your Charge 2 shows notifications from all calendars
synced to the default iOS Calendar app. If you have a third-party calendar that is not
synced to the iOS Calendar app, you won’t see notifications from that calendar.
If you have an Android device, your Charge 2 shows calendar notifications from the
calendar app you choose during setup. You can choose from the default Calendar
app on your mobile device or several third-party calendar apps.
Enabling notifications
Before you turn on notifications in the Fitbit app, make sure that Bluetooth is on and
that your mobile device is capable of sending notifications (often under Settings >
Notifications).
For more information about making sure your mobile device permits notifications,
see help.fitbit.com.
Fitbit app for iOS
Call and text notifications are on by default. To turn on calendar notifications:
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1. With your tracker nearby, tap Account on the Fitbit dashboard.
2. Tap the Charge 2 tile.
3. Tap Notifications and turn on or off any combination of text, call, or calendar
notifications.
4. Follow the onscreen instructions to connect (bond) your mobile device with
your tracker.
After notifications are enabled, “Charge 2” appears in the list of Bluetooth devices
paired to your mobile device.
Fitbit app for Android
To turn on call, text, or calendar notifications:
1. With your tracker nearby, tap the Charge 2 tile at the top of the Fitbit app
dashboard.
2. Tap the Charge 2 tile again.
3. Tap Notifications and turn on or off any combination of text, call, or calendar
notifications.
4. Follow the onscreen instructions to connect (bond) your mobile device with
your tracker.
Note: If this is your first time setting up notifications on your Android mobile device,
for detailed instructions, see help.fitbit.com
After notifications are enabled, “Charge 2” appears in the list of Bluetooth devices
paired to your mobile device.
Viewing incoming notifications
If your tracker and mobile device are within 30 feet of each other, a call, text
message, or calendar event causes the tracker to vibrate. Your screen will remain off
until you wake it up to view the notification. To wake up your tracker and view the
notification, turn your wrist towards you or press the button. The notification is only
available for one minute after you receive it.
For phone calls, the notification scrolls four times with the name or number of the
caller while an animation plays. To dismiss the notification, press the button.
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For text messages and calendar events, the name of the sender or event scrolls one
time and then remains static. The text message or event title scrolls once and
disappears. If the name of the sender or event, or the text message or event title is
short enough to show on the screen, the information does not scroll. The character
limit for notifications is 40.
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Customizing your Fitbit Charge 2
This section explains how to change your clock face and modify certain tracker
behaviors.
Changing the clock face
Charge 2 comes with several clock faces. Some examples include:
You can change your clock face using the Fitbit app or the fitbit.com dashboard. For
more information, see help.fitbit.com.
Using Quick View
To preserve battery your screen turns off when not in use. It wakes up automatically
when you turn your wrist towards you (known as Quick View), or you can wake it up
by pressing the button or double tapping.
For more information about turning Quick View on or off, see help.fitbit.com
Adjusting the heart rate tracker
Your Charge 2 uses PurePulseÒ technology to track heart rate automatically and
continuously. The Heart Rate setting has three options:
• Auto (the default)—Heart rate tracking is active when you’re wearing your
tracker.
• Off—Heart rate tracking is off.
• On—Heart rate tracking is on regardless of whether you’re wearing your
tracker.
For more information about adjusting the heart rate tracker, see help.fitbit.com
23
Updating your Fitbit Charge 2
We occasionally make free feature enhancements and product improvements
available through firmware updates. We recommend keeping your Charge 2 up to
date.
When a firmware update is available you’ll see a notification in the Fitbit app
prompting you to update. When the update starts, a progress bar appears on the
tracker and in the Fitbit app until the update is complete.
Keep your tracker and mobile device close to each other during the update process.
Note: Updating your Charge 2 takes several minutes and may be demanding on the
battery. For this reason we recommend updating while your tracker is fully
charged or plugged into the charging cable.
24
Troubleshooting your Fitbit Charge 2
If your tracker is not working properly, review our troubleshooting guidance below.
Visit help.fitbit.com more information.
Heart-rate signal missing
Charge 2 continuously tracks your heart rate while you’re exercising and throughout
the day. Occasionally the heart rate tracker may have difficulty finding a good signal.
When this happens you’ll see dashed lines where your current heart rate usually
appears
Heart rate signal missing
If you’re not getting a heart rate signal, first make sure you’re wearing your tracker
correctly, either moving it higher or lower on your wrist or tightening or loosening
the band. After holding your arm still and straight for a short wait, you should see
your heart rate again. If the heart rate signal is still missing, check your Heart Rate
setting on your Fitbit dashboard and make sure it’s set to On or Auto.
Unexpected behavior
If you experience one of the following problems, it may be fixed by restarting your
tracker:
• Not syncing despite successful setup
• Not responding to button presses or taps despite being charged
• Not tracking your steps or other data
Note: Restarting your tracker reboots the device but does not delete any data.
To restart your tracker:
1. Plug the charging cable into the USB port on your computer or a UL-certified
USB wall charger.
25
2. Clip the other end of the charging cable to the port on the back of the tracker.
The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on
the charging cable. You’ll know the connection is secure when the tracker
vibrates and you see a battery icon on your tracker’s display. Your Charge 2
will begin charging.
4. Press and hold the button on your tracker for four seconds. When you see the
Fitbit logo and the tracker vibrates, this means the tracker has restarted.
After your tracker restarts you can unplug it from the charging cable and put it back
on. For additional troubleshooting or to contact Customer Support, see
help.fitbit.com.
26
Fitbit Charge 2 General Info &
Specifications
Sensors
Your Charge 2 contains the following sensors:
• A MEMS 3-axis accelerometer, which tracks your motion patterns
• An altimeter, which tracks altitude changes
• An optical heart rate tracker
Materials
The wristband that comes with Charge 2 is made of a flexible, durable elastomer
material similar to that used in many sports watches. It does not contain latex.
Accessory wristbands are available in genuine leather.
The buckle and frame on Charge 2 are made of surgical-grade stainless steel. While
all stainless steel contains traces of nickel and can cause an allergic reaction in
someone with nickel sensitivity, the amount of nickel in all Fitbit products meets the
European Union's stringent Nickel Directive.
Wireless technology
Charge 2 contains a Bluetooth 4.0 radio transceiver.
Haptic feedback
Charge 2 contains a vibration motor, for alarms, goals, notifications, and reminders.
Battery
Charge 2 contains a rechargeable lithium-polymer battery.
Memory
Charge 2 stores most minute-by-minute stats and exercise data for seven days. It
stores SmartTrack data for three days and summary totals for 30 days. Heart rate
data is stored at one-second intervals during exercise tracking and at five-second
intervals at all other times.
27
Stored data consists of steps, distance, calories burned, floors, active minutes, heart
rate, exercise, sleep, and stationary vs. active hours. Charge 2 can store a maximum
of 10 hours of exercise data. This means that if you exercise for more than 10 hours
and don’t sync your tracker, your exercise history will not include everything. We
recommend syncing your tracker at least once a day.
Display
The Charge 2 has an OLED tap display.
Size
Wristband sizes are shown below. Note that accessory wristbands sold separately
may vary slightly in size.
Small wristband
Large wristband
Extra large wristband
Fits a wrist between 5.5 and 6.7 inches in
circumference
Fits a wrist between 6.7 and 8.1 inches in
circumference
Fits a wrist between 8.1 and 9.3 inches in
circumference
Environmental conditions
Operating Temperature
14° to 113° F
(-10° to 45° C)
Non-operating Temperature
-4° to 140° F
(-20° to 60° C)
Water Resistant
Maximum Operating Altitude
Splash proof. Do not shower with the device or
submerge it in water.
30,000 feet
(10,000 m)
Learn More
To learn more about your tracker and dashboard, visit help.fitbit.com.
Return policy and warranty
Warranty information and the fitbit.com return policy can be found at
http://www.fitbit.com/returns.
28
Regulatory & Safety Notices
Model Name: FB407
USA: Federal Communications Commission (FCC)
statement
Notice to the User: The FCC and Industry Canada IDs can also be viewed on your
device. To view content:
• While your tracker is charging, press the button to scroll to the Regulatory
screen.
This device complies with FCC part 15 FCC Rules.
Operation is subject to the following two conditions:
1. This device may not cause harmful interference and
2. This device must accept any interference received, including interference that
may cause undesired operation
FCC Warning
Changes or modifications not approved by Fitbit, Inc. could void the user’s authority
to operate the equipment.
Note: This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to
try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna
• Increase the separation between the equipment and receiver
• Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
This device meets the FCC requirements for RF exposure in public or uncontrolled
environments.
FCC ID: XRAFB407
Canada: Industry Canada (IC) statement
This device meets the IC requirements for RF exposure in public or uncontrolled
environments.
29
Cet appareil est conforme aux conditions de la IC en matière de RF dans des
environnements publics ou incontrôlée
IC Notice to Users in accordance with the current RSS GEN:
This device complies with Industry Canada license exempt RSS standard(s).
Operation is subject to the following two conditions:
1. this device may not cause interference, and
2. this device must accept any interference, including interference that may
cause undesired operation of the device
Cet appareil est conforme avec Industrie Canada RSS standard exempts de licence
(s). Son utilisation est soumise à Les deux conditions suivantes:
1. Cet appareil ne peut pas provoquer d’interférences et
2. Cet appareil doit accepter Toute interférence, y compris les interférences qui
peuvent causer un mauvais fonctionnement du dispositive
IC: 8542A-FB407
European Union (EU)
Simplified Declaration of Conformity with regard to Directive 1999/5/EC:
Fitbit Inc. hereby declares that the Fitbit Charge 2 (Model FB407) complies with the
fundamental requirements and the other relevant provisions of Directive 1999/5/EC.
The CE Declaration of Conformity for this product can be found at
http://www.fitbit.com/safety.
Déclaration simplifiée de conformité relative à la directive 1999/5/CE:
Fitbit Inc. déclare par la présente que le Fitbit Charge 2 (modèle FB407) est en
conformité avec les exigences essentielles et autres dispositions pertinentes de la
directive 1999/5/CE. La déclaration CE de conformité de ce produit est disponible à
l'adresse suivante www.fitbit.com/safety.
Dichiarazione semplificata di conformità alla direttiva UE 1999/5/CE:
Fitbit Inc. dichiara che 1999/5/CE (modello FB407) è conforme ai requisiti
fondamentali e alle disposizioni applicabili della Direttiva 1999/5/CE. La
Dichiarazione di Conformità CE per questo prodotto è disponibile all'indirizzo
www.fitbit.com/safety.
Vereinfachte Konformitätserklärung bezüglich der Richtlinie 1999/5/CE:
Hiermit erklärt Fitbit Inc., dass sich das Gerät Fitbit Charge 2 (Modellreihe: FB407) in
Übereinstimmung mit den grundlegenden Anforderungen und den übrigen
einschlägigen Bestimmungen der Richtlinie 2014/53/EU befindet. Der vollständige
Text der EU-Konformitätserklärung ist unter der folgenden Internetadresse
verfügbar: www.fitbit.com/safety.
Declaración simplificada de conformidad de acuerdo con la Directiva 1999/5/CE:
Fitbit Inc. declara así que el Fitbit Charge 2 (modelo FB407) cumple con los
requisitos fundamentales y demás disposiciones pertinentes de la Directiva
1999/5/EC. La declaración de conformidad de la CE de este producto puede
encontrarse en www.fitbit.com/safety.
30
Australia and New Zealand
Notice to the User: Regulatory content for this region can also be viewed on your
device. To view the content:
• While your tracker is charging, press the button to scroll to the Regulatory
screen.
R-­NZ Mexico
Compliant with the standard R&TTE 99/CE/05
Conforme à la norme R&TTE 99/CE/05
Australia and New Zealand
IFETEL: RCPFIFB16-0649
La operación de este equipo está sujeta a las siguientes dos condiciones:
R-NZ
1. Es posible que este equipo o dispositivo no cause interferencia perjudicial y
2. Este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la
que !pueda causar su operación no deseada
Mexico
Israel
51-54765 ‫אישור התאמה‬
.‫אי לבצע כל שינוי כניט בחלק המודולארי של המוצר‬
IFETEL: TBD
Japan
Notice
to the User: Regulatory content for this region can also be viewed on your
Israel
device. To view the content:
TBD!‫!אישור!התאמה‬
• While your tracker is charging, press the button to scroll to the Regulatory
.‫אין!לבצע!כל!שינוי!טכני!בחלק!המודולארי!של!המוצר‬
screen.
Japan
R
201-160320
201-150444
The Japanese Certification logo and ID can also be viewed on your device. Instructions
31
to view content:
1. Click left button on device
Oman
OMAN-TRA/TA-R/3338/16
D090258
Philippines
Serbia
H 005 16
South Africa
Notice to the User: Regulatory content for this region can also be viewed on your
device. To view the content:
• While your tracker is charging, press the button to scroll to the Regulatory
screen.
TA-2016/1368
32
South Korea
Notice to the User: Regulatory content for this region can also be viewed on your
device. To view the content:
• While your tracker is charging, press the button to scroll to the Regulatory
screen.
클래스 B 장치 (가정 사용을위한 방송 통신 기기) : EMC 등록 주로 가정용 (B 급)으로하고, 모든 지역에서 사용할 수 있습니다 얻을이 장치. -. 사용 주파수 (Used frequency): 2402 MHz-2480 MHz -. 채널수 (The number of channels): 40 -. 공중선전계강도 (Antenna power): -2.0dBi -. 변조방식 (Type of the modulation): Digital -. 안테나타입 (Antenna type): Vertical -. 출력 (Output power): 0.032mW -. 안테나 종류 (Type of Antenna): Stamped Metal KCC approval information 1) Equipment name (model name) : 무선데이터통신시스템용 특정소출력무선기기 FB407 2) Certificate number: MSIP-CMM-XRA-FB407 3) Applicant: Fitbit, Inc. 4) Manufacture: Fitbit, Inc. 5) Manufacture / Country of origin: P.R.C. Singapore
Complies with IDA
Standards
DA00006A
Taiwan
Fitbit Model FB407
注意! 依據 低功率電波輻射性電機管理辦法 33
第十二條 經型式認證合格之低功率射頻電機,非經許可,公司、商號或使用者均不得擅自變更頻
率、加大功率或變更原設計之特性及功能 第十四條 低功率射頻電機之使用不得影響飛航安全及干擾合法通信;經發現有干擾現象時,應立即停用,
並改善至無干擾時方得繼續使用。 前項合法通信,指依電信法規定作業之無線電通信。 低功率射頻電機須忍受合法通信或工業、科學及醫療用電波輻射性電機設備之干擾。
Article 12
Without permission, any company, firm or user shall not alter the frequency, increase
the power, or change the characteristics and functions of the original design of the
certified lower power frequency electric machinery.
Article 14
The application of low power frequency electric machineries shall not affect the
navigation safety nor interfere a legal communication, if an interference is found, the
service will be suspended until improvement is made and the interference no longer
exists. The foregoing legal communication refers to the wireless telecommunication
operated according to the telecommunications laws and regulations. The low power
frequency electric machinery should be able to tolerate the interference of the
electric wave radiation electric machineries and equipment for legal communications
or industrial and scientific applications
United Arab Emirates
TRA Registered No.: ER46380/16
Dealer No.: DA35294/14
Safety statement
This equipment has been tested to comply with safety certification in accordance
with the specifications of EN Standard: EN60950-1:2006 + A11:2009 + A1:2010 + A12: 2011
+ A2:2013.
34
©2016 Fitbit, Inc. All rights reserved. Fitbit and the Fitbit logo are trademarks or
registered trademarks of Fitbit in the US and other countries. A more complete list of
Fitbit trademarks can be found at http://www.fitbit.com/legal/trademark-list. Thirdparty trademarks mentioned are the property of their respective owners.
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