Hardware Troubleshooting Guide

MULTIFUNCTIONAL DIGITAL COLOR SYSTEMS /
MULTIFUNCTIONAL DIGITAL SYSTEMS
Hardware Troubleshooting
Guide
©2016, 2017 TOSHIBA TEC CORPORATION All rights reserved
Under the copyright laws, this manual cannot be reproduced in any form without prior written permission of TTEC.
Preface
Thank you for purchasing TOSHIBA Multifunctional Digital Systems. This manual describes how to troubleshoot the
problems that could occur while you are using the equipment. Keep this manual within easy reach, and use it to
configure an environment that makes the best use of the e-STUDIO’s functions.
This equipment provides the scanning/printing function as an option. However, this optional scanning/printing
function is already installed in some models.
 How to read this manual
 Symbols in this manual
In this manual, some important items are described with the symbols shown below. Be sure to read these items
before using this equipment.
Indicates a potentially hazardous situation which, if not avoided, could result in death, serious
injury, or serious damage, or fire in the equipment or surrounding objects.
Indicates a potentially hazardous situation which, if not avoided, may result in minor or
moderate injury, partial damage to the equipment or surrounding objects, or loss of data.
Indicates information to which you should pay attention when operating the equipment.
Describes handy information that is useful to know when operating the equipment.
Pages describing items related to what you are currently doing. See these pages as required.
 Target audience for this manual
This is a manual that is aimed at general users and administrators.
 Model and series names in this manual
In this manual, each model name is replaced with the series name as shown below.
Model name
Series name in this manual
e-STUDIO5506AC/6506AC/7506AC
e-STUDIO7506AC Series
e-STUDIO5508A/6508A/7508A/8508A
e-STUDIO8508A Series
 Options
For the available options, refer to the Quick Start Guide for this equipment.
 Screens in this manual
 The details on the screens may differ depending on your model and how the equipment is used, such as the status
of the installed options, the OS version and the applications.
 The illustration screens used in this manual are for paper in the A/B format. If you use paper in the LT format, the
display or the order of buttons in the illustrations may differ from that of your equipment.
 Abbreviations in this manual
In this manual, “Dual Scan Document Feeder” is referred to as “DSDF”.
 Trademarks
For trademarks, refer to the Safety Information.
Preface 3
4 Preface
CONTENTS
Preface................................................................................................................................................. 3
How to read this manual ............................................................................................................................................ 3
Chapter 1
TROUBLESHOOTING FOR THE HARDWARE
When This Screen Is Displayed................................................................................................................ 8
Messages Displayed on the Touch Panel ................................................................................................ 12
Clearing a Paper Misfeed...................................................................................................................... 18
Locating a paper misfeed .......................................................................................................................................... 18
Clearing a paper misfeed........................................................................................................................................... 19
DSDF (Lower).............................................................................................................................................................. 21
DSDF (Upper).............................................................................................................................................................. 22
External large capacity feeder (optional) ................................................................................................................. 24
Drawer feeding portion ............................................................................................................................................. 25
Drawers ...................................................................................................................................................................... 27
Large Capacity Feeder ............................................................................................................................................... 27
Bypass tray ................................................................................................................................................................. 28
Right side of the equipment ...................................................................................................................................... 28
Duplexing unit............................................................................................................................................................ 31
Finisher and Hole punch unit (both optional) .......................................................................................................... 33
Saddle stitch unit (optional)...................................................................................................................................... 36
Receiving unit............................................................................................................................................................. 41
Bridge unit.................................................................................................................................................................. 44
Clearing paper misfeeds caused by a wrong paper size setting.............................................................................. 46
Clearing a Staple Jam .......................................................................................................................... 51
Finisher....................................................................................................................................................................... 51
Saddle Stitch unit ...................................................................................................................................................... 53
Replacing a Toner Cartridge ................................................................................................................. 55
Color models .............................................................................................................................................................. 55
Monochromatic models............................................................................................................................................. 57
Replacing a “Near Empty” toner cartridge ............................................................................................................... 58
Replacing the Waste Toner Box............................................................................................................. 62
Refilling With Staples .......................................................................................................................... 65
Finisher....................................................................................................................................................................... 65
Saddle Stitch unit ...................................................................................................................................................... 66
Cleaning the Hole Punch Dust Bin ......................................................................................................... 69
Chapter 2
WHEN SOMETHING IS WRONG WITH THE EQUIPMENT
When You Think Something Is Wrong With the Equipment ...................................................................... 72
General operations .................................................................................................................................................... 72
Originals and paper ................................................................................................................................................... 73
Regular Maintenance........................................................................................................................... 75
INDEX .......................................................................................................................................................... 77
CONTENTS 5
6 CONTENTS
1.
TROUBLESHOOTING FOR THE HARDWARE
This chapter describes how to troubleshoot problems with paper, toner and other finishing processes.
This chapter also describes how to supply the paper, toner and staples.
When This Screen Is Displayed .............................................................................................8
Messages Displayed on the Touch Panel .............................................................................12
Clearing a Paper Misfeed...................................................................................................18
Locating a paper misfeed ....................................................................................................................................18
Clearing a paper misfeed.....................................................................................................................................19
DSDF (Lower)........................................................................................................................................................21
DSDF (Upper)........................................................................................................................................................22
External large capacity feeder (optional) ...........................................................................................................24
Drawer feeding portion .......................................................................................................................................25
Drawers ................................................................................................................................................................27
Large Capacity Feeder .........................................................................................................................................27
Bypass tray ...........................................................................................................................................................28
Right side of the equipment ................................................................................................................................28
Duplexing unit......................................................................................................................................................31
Finisher and Hole punch unit (both optional) ....................................................................................................33
Saddle stitch unit (optional)................................................................................................................................36
Receiving unit.......................................................................................................................................................41
Bridge unit............................................................................................................................................................44
Clearing paper misfeeds caused by a wrong paper size setting........................................................................46
Clearing a Staple Jam .......................................................................................................51
Finisher.................................................................................................................................................................51
Saddle Stitch unit ................................................................................................................................................53
Replacing a Toner Cartridge ..............................................................................................55
Color models ........................................................................................................................................................55
Monochromatic models.......................................................................................................................................57
Replacing a “Near Empty” toner cartridge .........................................................................................................58
Replacing the Waste Toner Box..........................................................................................62
Refilling With Staples........................................................................................................65
Finisher.................................................................................................................................................................65
Saddle Stitch unit ................................................................................................................................................66
Cleaning the Hole Punch Dust Bin ......................................................................................69
When This Screen Is Displayed
0.
Various screens are displayed on the touch panel depending on the state of the equipment. This section describes
how to solve problems with some of the screen examples.
Screen
Description / Remedy
A message appears on the upper
part of the screen to notify users of a
problem, etc. For the major
examples, see the following pages.
 P.12 “Messages Displayed on the
Touch Panel”
8 When This Screen Is Displayed
1.TROUBLESHOOTING FOR THE HARDWARE
Screen
Description / Remedy
An incorrect paper size or “
”
indicates an unsuccessful paper size
detection. In this case, check the
following items.
 Check if the paper with an
unacceptable size is placed in the
drawer.
For details about the acceptable
paper size, refer to the
Specifications Guide.
 Check if the paper with a
non-standard size is placed in the
drawer.
Press [Custom] to set the paper
size manually.
 Check if there is too much space
between the paper and the side
and end guides of the drawer.
Set the paper, the side guide and
the end guide to the appropriate
position again.
 Check if [Auto (inch)] is selected
even though A/B format paper has
been placed. Check if [Auto (mm)]
is selected even though LT format
paper has been placed.
Press the button which
corresponds to the format of the
paper set in the drawer and then
set the paper again.
If a different paper size is
displayed even though a standard
size paper has been placed, set
the paper size manually. To do so,
the change of the setting by the
administrator is required. For
details, refer to the MFP
Management Guide.
When This Screen Is Displayed 9
1.TROUBLESHOOTING FOR THE HARDWARE
Screen
Description / Remedy
The original or copy paper is misfed.
Remove it following the guidance
on the touch panel.
 P.18 “Clearing a Paper Misfeed”
A cover is open. Check which cover
on the touch panel and then close it
securely.
Toner has run out. Replace the new
toner cartridge.
 P.55 “Replacing a Toner
Cartridge”
10 When This Screen Is Displayed
1.TROUBLESHOOTING FOR THE HARDWARE
Screen
Description / Remedy
The waste toner box is full. Replace
it following the guidance on the
touch panel.
 P.62 “Replacing the Waste Toner
Box”
The equipment requires adjusting
by a service technician.
Contact your service representative
with the error code displayed on the
right side of the touch panel.
Never attempt to repair,
disassemble or modify the
equipment by yourself.
You could cause a fire or get an
electric shock.
Always contact your service
representative for maintenance or
repair of the internal parts of the
equipment.
When This Screen Is Displayed 11
Messages Displayed on the Touch Panel
0.
A message appears on the upper part of the screen to notify users of a problem, etc. The major examples of problems
and how to solve them are described in the table below.
Message
Problem Description
Corrective Action
Close *** cover.
The cover indicated by *** is
open.
Check the cover on the touch panel and close
it.
Misfeed in ***
Paper misfeed has occurred
inside the equipment.
Remove the misfed paper following the
guidance displayed on the touch panel.
 P.18 “Clearing a Paper Misfeed”
Install new *** toner cartridge
No toner is left. (For color
models, “***” indicates the
applicable color.)
(The colors are shown
abbreviated when two or more
toners are running out: Y:
yellow, M: magenta, C: cyan,
and K: black)
See the color indication on the touch panel
and replace the toner cartridge.
(About another 2000 copies can be made after
this message appears. The number varies
depending on the conditions of copying.)
 P.55 “Replacing a Toner Cartridge”
*** Toner Not Recognized
Check the toner cartridge
The toner cartridge indicated by Install the toner cartridge correctly.
*** is not installed at all or
 P.55 “Replacing a Toner Cartridge”
improperly so.
The terminal of the toner
cartridge is stained.
Wipe the terminal with a soft cloth.
The recommended toner
cartridge is not being used.
Use the recommended toner cartridge.
 P.55 “Replacing a Toner Cartridge”
Check paper size setting on
control panel for drawer N.
Check the direction or size of
the paper.
Paper misfeed has occurred
because of the mismatch
between the paper size placed
in drawer N and the size
registered for the drawer N in
the equipment.
Just removing the misfed paper does not
prevent another paper from being misfed. Be
sure to correctly register the paper size in the
equipment.
 P.46 “Clearing paper misfeeds caused by a
wrong paper size setting”
Paper for left drawer can be
added
No paper remains in the left tray You can add paper while the copy function is
of the Tandem Large Capacity
in operation. Open the drawer of the Tandem
Feeder.
Large Capacity Feeder and add paper in the
left drawer.
For details, refer to Chapter 1 of the Copying
Guide.
TRU Box needs to be replaced
(Please make a service call)
The TRU box requires
replacement by a service
technician.
Contact your service representative.
Wait (Performing Self-check)
The equipment is undergoing
maintenance to keep its
imaging quality.
Wait until the adjustment is completed and
the message disappears.
Adjusting. Wait until printing
resumed.
The equipment is performing
the adjustment of its inside
temperature.
Wait until the adjustment is completed and
the message disappears.
Check the original and set it
again
The original is misfed inside of
the ADF.
Remove the misfed original following the
guidance on the touch panel.
 P.22 “DSDF (Upper)”
The direction or the size of the
original placed on the ADF is
incorrect.
Check the direction and the size of the
original and then replace it on the ADF. Then
reattempt the operation.
12 Messages Displayed on the Touch Panel
1.TROUBLESHOOTING FOR THE HARDWARE
Message
Problem Description
Corrective Action
Change direction of original
The orientation of the original
placed on the original glass is
incorrect.
Change the orientation of the original by 90
degrees and place it on the original glass.
Time for Developer (*)
Maintenance.
(The colors are shown
abbreviated: Y: yellow, M:
magenta, C: cyan and K: black.)
Little developer remains. “*”
indicates the color of the
developer.
Contact your service representative.
Cannot print this paper size
Select the other drawer.
Printing was attempted but
failed. The paper could not be
output on the tray selected for
the paper output because of a
mismatch between the paper
size and the tray.
Delete the failed print job, select the
appropriate tray for the paper, and perform
printing again.
For the restrictions of the paper type and the
receiving trays, refer to the Quick Start Guide.
Cannot print this paper type
Set the other paper type
Printing was attempted but
Delete the failed print job, select the
failed.
appropriate tray for the paper, and perform
The paper could not be output printing again.
in the tray selected because of a
mismatch between the paper
type and the tray.
(Special paper or thick 4 paper
tried to be output on the lower
receiving tray of MJ-1111/
MJ-1112.)
Change from this mode
Count over, cannot store
anymore
The number of originals to be
scanned has exceeded the limit
specified with the department
or user code during scanning.
Ready(*** Toner Not
Recognized)
Check the toner cartridge
The toner cartridge indicated by Install the toner cartridge correctly.
*** is not installed at all or
 P.55 “Replacing a Toner Cartridge”
improperly so.
Ask your administrator for details of setting
the limit for the number of copies.
The terminal of the toner
cartridge is stained.
Wipe the terminal with a soft cloth.
The recommended toner
cartridge is not being used.
Use the recommended toner cartridge.
 P.55 “Replacing a Toner Cartridge”
Ready (Saddle Stitch Tray Full)
The saddle stitch tray of the
finisher is full of paper.
Remove the paper from the saddle stitch tray
of the finisher.
Ready (Check Saddle Stitch
Stapler)
A staple jam has occurred in the Remove the top staple sheet.
stapler of the saddle stitch unit  P.53 “Saddle Stitch unit”
or the staple sheet has not been
fed sufficiently.
Ready (Check Saddle Stitch
Stapler)
Staples in the stapler of the
saddle stitch unit have almost
run out or have actually done
so.
Replace the staple case of the saddle stitch
unit if stapling is not performed for an output
document even though the stapling function
has been selected.
 P.66 “Saddle Stitch unit”
Ready (Check Stapler)
Staple jam has occurred in the
stapler of the finisher.
Remove the jammed staples.
 P.51 “Clearing a Staple Jam”
Messages Displayed on the Touch Panel 13
1.TROUBLESHOOTING FOR THE HARDWARE
Message
Problem Description
Corrective Action
Ready (Check Stapler)
Staples in the stapler of the
finisher have almost run out or
have actually done so.
Replace the staple case of the finisher if
stapling is not performed for an output
document even though the stapling function
has been selected.
 P.65 “Refilling With Staples”
Ready (Hole Punch Dust Bin is
Full)
Hole punch dust bin is full of
paper punchings.
Remove the paper punchings.
 P.69 “Cleaning the Hole Punch Dust Bin”
Ready (Finisher Full)
The receiving tray of the finisher Remove the paper from the receiving tray of
is full of paper.
the finisher.
Ready (Inner Tray Full)
The exit tray of the equipment is Remove the paper from the exit tray of the
full of paper.
equipment.
Cannot copy
Check Department Counter
The number of originals to be
scanned has exceeded the limit
specified with the department
code during scanning.
Add paper
No paper is left in a drawer or on Set paper in the drawer or on the bypass tray.
the bypass tray.
The touch panel indicates which drawer (or
the bypass tray) has no paper.
To set paper, refer to the Copying Guide.
Call for Service
The equipment requires
adjusting by a service
technician.
Ask your administrator for details of setting
the limit for the number of copies.
Contact your service representative with the
error code displayed on the right side of the
touch panel.
Never attempt to repair, disassemble or
modify the equipment by yourself.
You could cause a fire or get an electric shock.
Always contact your service representative
for maintenance or repair of the internal parts
of the equipment.
Examine stapler in the saddle
Stitch unit
Staple jam has occurred in the
stapler of the saddle stitch unit.
Remove the jammed staples.
 P.53 “Saddle Stitch unit”
Check staple cartridge in the
saddle stitch unit
Staples in the stapler of the
saddle stitch unit have almost
run out or have actually done
so.
Replace the staple case of the saddle stitch
unit if stapling is not performed for an output
document even though the stapling function
has been selected.
 P.66 “Saddle Stitch unit”
Check staple cartridge
Staples in the stapler of the
finisher have almost run out or
have actually done so.
Replace the staple case of the finisher if
stapling is not performed for an output
document even though the stapling function
has been selected.
 P.65 “Refilling With Staples”
Examine Stapler
Staple jam has occurred in the
stapler of the finisher.
Remove the jammed staples.
 P.51 “Clearing a Staple Jam”
Saving energy - press Energy
Saver button.
The equipment has entered into Press [ENERGY SAVER] button to clear the
the energy saving mode since it energy saving mode.
has not been used for a certain
time.
14 Messages Displayed on the Touch Panel
1.TROUBLESHOOTING FOR THE HARDWARE
Message
Problem Description
Change Drawer to Correct Paper No paper suitable for the
Size
original is set.
Corrective Action
Place the suitable size paper for the original in
the drawer.
The size of the original is not
Replace the original while aligning the side
detected correctly because the guides of the ADF to its width so that it will be
original is sent from the ADF at a placed straight.
skew.
Time for periodic maintenance
The equipment requires
inspection and maintenance by
a service technician.
Contact your service representative for
maintenance.
Power Failure
A job was interrupted by a
power failure or some other
reason.
The print or fax job may be incomplete. Press
[Job Status] to check whether any jobs are
unfinished.
To clear the messages, press the [FUNCTION
CLEAR] button twice.
Erasing Data
The Data Overwrite Enabler is
clearing the data.
This message is displayed if the Data
Overwrite Enabler is installed. You can
operate the equipment while the message is
displayed.
Check paper size setting on
control panel for Bypass. Check
the direction or size of the
paper.
Paper misfeed has occurred
because of a mismatch between
the paper size placed in the
bypass tray and the size
registered for the bypass tray in
the equipment.
Register the paper size correctly. Just
removing the misfed paper does not prevent
another paper from being misfed.
 P.46 “Clearing paper misfeeds caused by a
wrong paper size setting”
Set the paper on the bypass tray The paper placed on the bypass
again.
tray misfed.
Check the direction or size of
the paper on the bypass tray
and press START
Reboot the machine
Remove the misfed paper and set the paper
again.
The direction or the size of the
Check the direction and the size of the paper
paper placed on the bypass tray and then replace it on the bypass tray.
is incorrect.
The side guides of the bypass
tray do not fit the paper length.
Align the side guides of the bypass tray to the
paper length.
A system-related trouble has
occurred.
Press the [POWER] button, and then
[Shutdown] or [Restart] on the touch panel.
Messages Displayed on the Touch Panel 15
1.TROUBLESHOOTING FOR THE HARDWARE
Message
Toner near Empty (***)
Problem Description
Corrective Action
Toner is running out. “***”
indicates the color.
(The colors are shown in
abbreviations when two or
more toners are running out: Y:
yellow, M: magenta, C: cyan,
and K: black)
Some toner is still left in the toner cartridge
while this message is displayed. You do not
have to replace the toner cartridge yet.
Check the color of the toner on the touch
panel and prepare the toner cartridge.
(About another 2000 copies can be made after
this message appears. Depending on the
conditions of copying, this message may not
appear even when the toner cartridge is near
empty.)
 Replace the toner cartridge after the toner
has completely run out. [Install new ***
toner cartridge] is displayed at that time.
 If you want to replace the toner cartridge
though some toner is still left, follow the
procedure below:
 P.58 “Replacing a “Near Empty” toner
cartridge”
 Black and white print is available while the
other colors has run out. Neither color nor
black and white print can be done when the
black toner has run out.
Confirm waste toner box is
attached and close waste toner
box cover
The waste toner box is not
securely attached or the waste
toner box cover is open.
Confirm the waste toner box is securely
mounted and close the waste toner box
cover.
Dispose of used toner
The waste toner box is full.
Replace the waste toner box following the
guidance displayed on the touch panel.
 P.62 “Replacing the Waste Toner Box”
Please empty hole punch waste The Hole Punch Unit dust bin is
full.
Remove the paper punchings.
 P.69 “Cleaning the Hole Punch Dust Bin”
Fax line1 (or line2) is out of
order.
The 1st (or 2nd) line for the fax
unit is not working.
Contact your service representative.
Fax line1 (or line2) is not
installed.
The 1st (or 2nd) line for the fax
unit is not installed.
Contact your service representative.
This original is copy protected
An attempt is made to copy a
prohibited original.
This original cannot be copied.
DEPARTMENT Quota exceeded.
Contact the Administrator.
The copying, printing or
scanning quota to the
department has reached “0”.
For details of setting the quota, ask your
administrator.
Not enough Work Space to store Internal memory available ran
originals
out while scanning.
Will you print out stored
originals?
To print out the data for the originals stored
(scanned) until the message appeared, press
[Yes] on the touch panel. To delete the stored
data, press [No].
USER Quota exceeded.
Contact the Administrator.
The copying, printing or
scanning quota to the user has
reached “0”.
For details of setting the quota, ask your
administrator.
USER and DEPARTMENT Quota
exceeded.
Contact the Administrator.
The copying, printing or
scanning quota to the user and
department has reached “0”.
For details of setting the quota, ask your
administrator.
16 Messages Displayed on the Touch Panel
1.TROUBLESHOOTING FOR THE HARDWARE
Message
Problem Description
Corrective Action
An obstruction is placed under
the Finisher tray.
Remove the obstruction under the Finisher
tray and reboot the equipment.
The number of originals
exceeds the limits.
The scanned data will be
deleted.
The number of originals to be
scanned has exceeded the limit
of 1000 sheets during scanning.
(The magazine sort or page
number function is used.)
Reduce the number of originals to be
scanned, and try again.
The number of originals
exceeds the limits.
Will you copy stored originals?
The number of originals to be
scanned has exceeded the limit
of 1000 sheets during scanning.
To print out the data for the originals stored
(scanned) until the message appeared, press
[Yes] on the touch panel. To delete the stored
data, press [No].
HDD self test is processing
The status of the internal
The response of both the control panel
storage device is being checked. operation and job execution may become
slower during the display of this message.
Exchange of the HDD is
required. Please contact
service.
Due to the malfunction in the
internal storage device, its
replacement is required.
Contact your service representative.
Please make a backup of HDD
data.
Although the internal storage
device is being worked
properly, periodical backup of
the data in the internal storage
device is recommended just in
case.
Back up the data by means of [Data Backup/
Restore] in the Admin menu of the User
Functions menu.
For details, refer to the MFP Management
Guide.
LAN cable is not detected
The LAN cable connection is not Check the following items.
detected.
 Check that the LAN cable is connected to
the equipment.
 Check that there is no damage on the
connector of the LAN cable.
 Check that the LAN cable is open circuited.
 Check that the LAN cable is connected to
the HUB. Check that there is no damage to
the connector.
 Check that the power is ON for the HUB to
which the LAN cable is connected.
 Check that the settings of the
communication speed and the Ethernet
method for the equipment and the HUB are
aligned.
Error Codes
The error codes indicating the status of the equipment may appear on the touch panel. For details, please refer to the
Software Troubleshooting Guide.
Messages Displayed on the Touch Panel 17
TROUBLESHOOTING FOR THE HARDWARE
Check under the Finisher tray
and reboot the machine.
Clearing a Paper Misfeed
0.
 Locating a paper misfeed
The equipment stops copying when the original or copy paper is misfed. Paper misfeeds are notified on the touch
panel as follows:
Error code
Error message
Guidance for
clearing paper misfeeds
Paper misfeed symbols
The paper misfeed symbol helps you locate the paper misfeed.
14 1
16
15
2
3 4
13 12 11
5
6
10
7
9
8
1.
Receiving tray lower cover ( P.43)
2.
Receiving tray ( P.41)
3.
DSDF (lower) ( P.41)
4.
DSDF (upper) ( P.33)
5.
Fuser unit ( P.28)
6.
Duplexing unit ( P.28)
7.
Bypass tray ( P.28)
8.
External Large Capacity Feeder (optional) ( P.24)
9.
Drawer Feeding portion ( P.25)
10. Transport unit ( P.25)
11. Drawers ( P.27) or drawer of the Tandem Large Capacity Feeder ( P.27)
12. Bridge unit ( P.44)
13. Side receiving tray ( P.42)
18 Clearing a Paper Misfeed
1.TROUBLESHOOTING FOR THE HARDWARE
14. Hole Punch Unit (optional) ( P.33)
15. Saddle Stitch Unit (optional) ( P.36)
The picture of the hardware device shown on the touch panel differs depending on the options installed.
 Clearing a paper misfeed
Remove the misfed paper from the bridge unit after you have cleared all the other misfeeds. Pulling out the bridge
unit from the equipment may tear the paper left inside the equipment.
1
Clear the paper misfeed.
2
After clearing the misfeed, close all the opened covers.
Clear the paper misfeed following the guidance shown on the touch panel. Press
or
to scroll the pages.
The equipment starts the warm-up. Follow the guidance on the touch panel.
 Tips on removing the misfed paper
Note the following points in removing the misfed paper.
Remove the misfed paper from the bridge unit after clearing all the other misfeeds.
Remove the misfed paper from the bridge unit after you have cleared all the other misfeeds. If you pull out the bridge
unit from the equipment with the misfed paper left, the misfed paper may be torn and left inside the equipment.
Remove the misfed paper carefully so as not to tear it.
To avoid tearing the misfed paper, remove the paper slowly with both hands. Using force may tear the paper, making
it more difficult to remove. See also that no pieces of torn paper are left inside the equipment.
When the paper misfeed sign remains after removing the misfed paper:
Depending on the timing of the occurrence, no misfed paper may be found where the paper misfeed sign indicates. If
the sign does not disappear after you have removed the misfed paper, follow the steps as instructed on the touch
panel.
Do not touch the connectors inside the equipment.
This could cause a malfunction.
Clearing a Paper Misfeed 19
TROUBLESHOOTING FOR THE HARDWARE
16. Finisher (optional) ( P.33)
1.TROUBLESHOOTING FOR THE HARDWARE
Do not touch the fuser unit or the metal portion around it.
13.82
Do not touch the fuser unit or the metal portion around it when you
remove the paper misfed in the right side of the equipment. This could
burn you or the shock could cause you to get your hand injured in the
machine.
Do not touch the transfer belt.
When you remove the paper misfed in the right side of the equipment, be
sure not to touch the transfer belt. This could stain copy images.
13.82
 If paper misfeeds occur frequently
The following are the common causes of paper misfeeds. If the problem persists, check for the following situations.
 An unsuitable original is placed on the ADF.
 Unavailable paper with the equipment is used.
 Paper sizes are not consistent between the size in a drawer or the bypass tray and the size registered in the
equipment.
 All the misfed paper has not been removed.
 There is too much of a gap between the paper and the side or end guide in the drawer.
 The amount of paper placed in a drawer exceeds the limit indicated on the side guide of the drawer.
20 Clearing a Paper Misfeed
1.TROUBLESHOOTING FOR THE HARDWARE
 DSDF (Lower)
Remove the originals on the DSDF and open it.
2
Push the green button to open the lower cover.
3
Turn the inner green dial and remove the misfed original.
4
Remove the misfed originals.
TROUBLESHOOTING FOR THE HARDWARE
1
Clearing a Paper Misfeed 21
1.TROUBLESHOOTING FOR THE HARDWARE
5
Push the green part to close the lower cover.
6
Close the DSDF.
 DSDF (Upper)
1
Raise the lever and open the upper cover.
2
Remove the misfed originals.
22 Clearing a Paper Misfeed
1.TROUBLESHOOTING FOR THE HARDWARE
If it is not easy to remove the misfed originals under the feed roller unit, take it off.
4
Remove the misfed originals under the feed roller unit.
5
Attach the feed roller unit.
6
Remove the originals under the original feeder tray.
TROUBLESHOOTING FOR THE HARDWARE
3
Clearing a Paper Misfeed 23
1.TROUBLESHOOTING FOR THE HARDWARE
7
Close the upper cover.
Confirm that the lever of the upper cover is closed firmly.
 External large capacity feeder (optional)
Be careful not to let your fingers be caught between the equipment and the External Large Capacity Feeder.
This could injure you.
1
Pushing the lock lever, separate the External Large Capacity Feeder (optional) from the
equipment.
2
Remove the misfed paper by turning the green dial.
3
Remove the misfed paper from the equipment.
24 Clearing a Paper Misfeed
1.TROUBLESHOOTING FOR THE HARDWARE
4
Pull out the drawer of the External Large Capacity Feeder and remove the misfed paper.
1
5
Check that there is no folded/curled paper or overloading, and then close the drawer.
Be sure that the height of the stacked paper does not exceed the line indicated on the rear side guide.
6
Connect the External Large Capacity Feeder to the equipment.
Slowly move the External Large Capacity Feeder placing your hands on the positions shown in the figure.
 Drawer feeding portion
Be careful not to let your fingers be caught between the equipment and the External Large Capacity Feeder.
This could injure you.
1
Pushing the lock lever, separate the External Large Capacity Feeder (if attached, optional) from
the equipment.
Clearing a Paper Misfeed 25
TROUBLESHOOTING FOR THE HARDWARE
2
1.TROUBLESHOOTING FOR THE HARDWARE
2
Open the feeder cover on the right.
3
Remove the misfed paper from the drawer.
4
Close the feeder cover.
5
Connect the External Large Capacity Feeder (if attached, optional) to the equipment.
Move it slowly placing your hands on the point shown in the figure.
26 Clearing a Paper Misfeed
1.TROUBLESHOOTING FOR THE HARDWARE
 Drawers
Open the paper source drawer, and remove the misfed paper.
2
1
2
Check that the guide width is correct, there is no folded/curled paper or overloading, and then
close the drawer.
Be sure that the height of the stacked paper does not exceed the line indicated inside of the side guides.
 Large Capacity Feeder
1
Open the drawer of the Large Capacity Feeder.
2
Pull out the right-hand tray and remove the misfed paper.
2
1
Clearing a Paper Misfeed 27
TROUBLESHOOTING FOR THE HARDWARE
1
1.TROUBLESHOOTING FOR THE HARDWARE
3
Check that there is no folded/curled paper or overloading, and then close the drawer of the Large
Capacity Feeder.
Be sure that the height of the stacked paper does not exceed the line indicated inside of the side guides.
 Bypass tray
1
Pull out the paper misfed on the bypass tray and place it again.
If a sheet of paper is stained, folded or torn, replace it with a new one.
 Right side of the equipment
Do not touch the fuser unit or the metal portion around it.
Since they are very hot, you could be burned or the shock could cause you to injure your hand in the machine.
 Transport unit
1
Pushing the lock lever, pull out the duplexing unit from the equipment until it stops.
A
A
Be careful not to touch the slide rails (A in the figure).
This could injure you.
28 Clearing a Paper Misfeed
1.TROUBLESHOOTING FOR THE HARDWARE
Remove the misfed paper.
3
Close the duplexing unit putting your hands on the position shown in the figure.
Do not put your hand or fingers on the duplexing unit when closing it.
They could be caught and this could injure you.
 Fuser unit
1
Pushing the lock lever, pull out the duplexing unit from the equipment until it stops.
A
A
Be careful not to touch the slide rails (A in the figure).
This could injure you.
2
Open the transport guide holding the green knob and then release the misfed paper.
2
1
1
Clearing a Paper Misfeed 29
TROUBLESHOOTING FOR THE HARDWARE
2
1.TROUBLESHOOTING FOR THE HARDWARE
3
Check the inside of the fuser unit for the hidden misfed paper when you cannot see it.
1. Open the front cover of the equipment.
2. Check if misfed paper remains inside the fuser unit through the window for checking for paper misfeeds.
3. Close the front cover of the equipment.
4
Return the transport guide holding the green knob.
1
5
1
Remove any remaining paper from the upper/lower part of the fuser unit.
When you remove paper from the lower part of the fuser unit, grasp its front and rear and carefully pull it
out.
Be careful not to cut yourself on the paper.
Be careful not to touch the transfer belt. This could cause malfunctioning of the equipment or the poor imaging.
30 Clearing a Paper Misfeed
1.TROUBLESHOOTING FOR THE HARDWARE
6
Close the duplexing unit putting your hands on the position shown in the figure.
TROUBLESHOOTING FOR THE HARDWARE
A
A
Do not put your hand or fingers on the duplexing unit when closing it.
They could be caught and this could injure you.
 Duplexing unit
 Do not touch the metal portion of the guide plate of the duplexing unit.
This could burn you.
 Operate the duplexing unit while connected to the equipment.
Do not operate the duplexing unit when separated from the equipment. This could cause a breakdown of the
equipment or could injure you.
1
Open the bypass tray.
2
Open the duplexing unit cover.
Clearing a Paper Misfeed 31
1.TROUBLESHOOTING FOR THE HARDWARE
3
Remove the misfed paper.
4
Close the duplexing unit cover.
Do not put your hand or fingers on the duplexing unit cover when closing it.
They could be caught and this could injure you.
5
Close the bypass tray.
32 Clearing a Paper Misfeed
1.TROUBLESHOOTING FOR THE HARDWARE
 Finisher and Hole punch unit (both optional)
Separate the Finisher from the equipment.
1. Open the front cover of the finisher when the Hole Punch Unit is not installed. Open the Hole Punch Unit cover
when the Hole Punch Unit is installed.
When the Hole Punch Unit is not installed
When the Hole Punch Unit is installed
2. Pull the lever to unlock the finisher.
When the Hole Punch Unit is not installed
When the Hole Punch Unit is installed
3. Placing your hands on the positions shown in the figure, move the finisher slowly until it stops, and then open
the front cover of the finisher.
When the Hole Punch Unit is not installed
2
When the Hole Punch Unit is installed
Remove the misfed paper from the entrance of the finisher.
Clearing a Paper Misfeed 33
TROUBLESHOOTING FOR THE HARDWARE
1
1.TROUBLESHOOTING FOR THE HARDWARE
3
Raise the lever and open the upper receiving tray of the finisher.
4
Turn the green knob shown in the following figures to send the paper, and then remove the
misfed paper.
When the Hole Punch Unit is installed, open the front cover of the finisher and turn the 2 knobs at the same time.
When the Hole Punch Unit is not installed
When the Hole Punch Unit is installed
Be sure to turn the knob to the direction indicated by the arrow to remove the misfed paper. If you pull out the
paper forcibly without turning the knob, this may tear the paper.
5
Remove the misfed paper from the right or left side.
6
Remove the paper misfed in the equipment side.
34 Clearing a Paper Misfeed
1.TROUBLESHOOTING FOR THE HARDWARE
7
Remove the misfed paper.
8
Close the upper receiving tray of the finisher.
Place your hands on the near and far side of the lever and push to close the tray until it clicks.
Be careful not to let your fingers be caught between the finisher body and the upper receiving tray.
This could injure you.
You can close it by pressing the right side of the lever with your hand.
Clearing a Paper Misfeed 35
TROUBLESHOOTING FOR THE HARDWARE
If the paper is caught by the roller in the exit section, remove it by lifting the roller up with your fingers.
1.TROUBLESHOOTING FOR THE HARDWARE
9
Close the Hole Punch Unit cover when it is installed.
10 Close the front cover first, and connect the finisher to the equipment.
Move the finisher slowly placing your hands on the positions shown in the figure.
Be careful not to let your fingers be caught between the finisher and the equipment.
This could injure you.
 Saddle stitch unit (optional)
The Saddle Stitch unit is inside the Saddle Stitch Finisher MJ-1112.
1
Remove the misfed paper from the exit side of the Saddle Stitch unit.
36 Clearing a Paper Misfeed
1.TROUBLESHOOTING FOR THE HARDWARE
2
Separate the Finisher from the equipment.
When the Hole Punch Unit is not installed
When the Hole Punch Unit is installed
2. Pull the lever to unlock the finisher.
When the Hole Punch Unit is not installed
When the Hole Punch Unit is installed
3. Placing your hands on the positions shown in the figure, move the finisher slowly until it stops, and then open
the front cover of the finisher.
When the Hole Punch Unit is not installed
3
When the Hole Punch Unit is installed
Remove the misfed paper from the entrance of the finisher.
Clearing a Paper Misfeed 37
TROUBLESHOOTING FOR THE HARDWARE
1. Open the front cover of the finisher when the Hole Punch Unit is not installed. Open the Hole Punch Unit cover
when the Hole Punch Unit is installed.
1.TROUBLESHOOTING FOR THE HARDWARE
4
Move the green knob to the right.
5
Turn the green knob to lower the paper until it is hidden.
6
Return the green knob to the left.
7
Pull out the Saddle Stitch unit until it stops.
A
Do not put your hands in the opening section (A) which is located behind the Saddle Stitch unit.
Your hands may be caught, resulting in injury.
38 Clearing a Paper Misfeed
1.TROUBLESHOOTING FOR THE HARDWARE
Open the transport guide on the right side.
9
Remove the misfed paper.
TROUBLESHOOTING FOR THE HARDWARE
8
10 Remove the paper from the inside of the Saddle Stitch unit.
11 Close the transport guide.
12 Holding both green knobs with your fingers, open the transport guide on the left.
1
1
Clearing a Paper Misfeed 39
1.TROUBLESHOOTING FOR THE HARDWARE
13 Lower the two green levers.
2
2
14 Remove the paper.
15 Raise the two green levers.
2
2
16 Holding both green knobs with your fingers, close the transport guide on the left.
1
1
17 Return the Saddle Stitch unit to its original position.
40 Clearing a Paper Misfeed
1.TROUBLESHOOTING FOR THE HARDWARE
18 Close the Hole Punch Unit cover when it is installed.
Move the finisher slowly placing your hands on the positions shown in the figure.
Be careful not to let your fingers be caught between the finisher and the equipment.
This could injure you.
 Receiving unit
 Receiving tray
1
Remove the paper from the receiving tray.
2
Clear the paper misfeed in the bridge unit.
 P.44 “Bridge unit”
Clearing a Paper Misfeed 41
TROUBLESHOOTING FOR THE HARDWARE
19 Close the front cover of the finisher, and connect the finisher to the equipment.
1.TROUBLESHOOTING FOR THE HARDWARE
 Side receiving tray
1
Remove the paper from the side receiving tray.
2
Clear the paper misfeed in the bridge unit.
 P.44 “Bridge unit”
42 Clearing a Paper Misfeed
1.TROUBLESHOOTING FOR THE HARDWARE
 Receiving tray lower cover
Separate the Finisher from the equipment.
1. Open the front cover of the finisher when the Hole Punch Unit is not installed. Open the Hole Punch Unit cover
when the Hole Punch Unit is installed.
When the Hole Punch Unit is not installed
When the Hole Punch Unit is installed
2. Pull the lever to unlock the finisher.
When the Hole Punch Unit is not installed
When the Hole Punch Unit is installed
3. Placing your hands on the positions shown in the figure, move the finisher slowly until it stops, and then open
the front cover of the finisher.
When the Hole Punch Unit is not installed
2
When the Hole Punch Unit is installed
Using the handle under the receiving tray, open the cover and remove the paper.
Clearing a Paper Misfeed 43
TROUBLESHOOTING FOR THE HARDWARE
1
1.TROUBLESHOOTING FOR THE HARDWARE
3
Close the cover under the receiving tray.
4
Close the covers of the finisher and the Hole Punch Unit (when it is installed) first, and connect
the finisher to the equipment.
Move the finisher slowly placing your hands on the positions shown in the figure.
Be careful not to let your fingers be caught between the finisher and the equipment.
This could injure you.
 Bridge unit
Do not touch the metal parts or motors of the bridge unit.
You could be burned or the shock could cause an injury to your hand.
Remove the misfed paper from the bridge unit after clearing all the other misfeeds.
You must remove other misfed paper from the equipment before clearing paper from the bridge unit. Pulling the
bridge unit off the equipment without removing the misfed paper may cause the paper to be torn and left inside the
equipment.
1
Close the Accessory Tray when it is installed.
44 Clearing a Paper Misfeed
1.TROUBLESHOOTING FOR THE HARDWARE
Open the front cover of the equipment.
3
Putting your hand on the green lever, pull out the bridge unit until it stops.
4
Holding the green lever, open the lower cover and remove any paper under it.
2
1
5
Close the lower cover.
6
Holding the green portion, open the upper cover and remove the paper.
1
2
2
Clearing a Paper Misfeed 45
TROUBLESHOOTING FOR THE HARDWARE
2
1.TROUBLESHOOTING FOR THE HARDWARE
7
8
Close the upper cover.
9
Close the front cover of the equipment.
Return the bridge unit to the inside of the equipment.
 Clearing paper misfeeds caused by a wrong paper size setting
Paper misfeeds occur when there is a mismatch between the size of the paper in a drawer or the bypass tray and the
size registered for the corresponding drawer or the bypass tray in the equipment. The message “Check paper size
setting on control panel for drawer N. Check the direction or size of the paper.” or “Check paper size setting on control
panel for Bypass. Check the direction or size of the paper.” appears on the touch panel.
In this case, just clearing the misfed paper does not prevent another paper from being misfed. Be sure to follow the
procedure below.
Troubleshooting differs depending on how the paper misfeed has occurred:
 P.46 “Misfeed when making copies or prints (using a drawer)”
 P.49 “Misfeed when making copies or prints (using the bypass tray)”
 P.49 “Misfeed when printing from the Fax”
 Misfeed when making copies or prints (using a drawer)
1
Clear the paper misfeed following the guidance shown on the touch panel.
2
Open the paper source drawer, check that the guide width is correct and there is no folded/curled
paper or overloading, and then close the drawer.
46 Clearing a Paper Misfeed
1.TROUBLESHOOTING FOR THE HARDWARE
Be sure that the height of the stacked paper does not exceed the line indicated inside of the side guides.
Close all the drawers or covers.
4
Press [Yes] when “Cancel print job?” appears.
TROUBLESHOOTING FOR THE HARDWARE
3
The print job is canceled.
If you do not want to cancel the print job
To restart the job without canceling it, replace the paper in the drawer with that corresponding to the size set in
the equipment after the paper misfeed is cleared. Then if you press [No] in step 4, the job can be restarted. In this
case, it is not necessary to follow step 5 and later.
5
Press [User Functions -User-] on the touch panel to access the User Functions menu.
6
Press the [User] tab to enter the User menu and press [Drawer].
Clearing a Paper Misfeed 47
1.TROUBLESHOOTING FOR THE HARDWARE
7
Press the drawer button indicated in the message.
8
Set the paper size again and press [OK].
For details about how to set the paper size, refer to "Doing Paper Settings" in Chapter 1 of the Paper Preparation
Guide.
9
Press the [HOME] button to return to the basic menu. Then press [Copy] to enter the copy menu.
that the paper size is correctly detected if you selected [Auto (mm)] or [Auto (inch)] in
10 Confirm
step 8.
The detected paper size is indicated on the drawer button in the equipment status indication area on the left.
An incorrect paper size or “
” indicates an unsuccessful detection. In this case, see the following page.
 P.8 “When This Screen Is Displayed”
11 Try copying or printing again.
48 Clearing a Paper Misfeed
1.TROUBLESHOOTING FOR THE HARDWARE
 Misfeed when making copies or prints (using the bypass tray)
Clear the paper misfeed following the guidance shown on the touch panel. Then close all the
covers.
2
Press [Yes] when “Cancel print job?” appears.
The print job is canceled.
If you do not want to cancel the print job
To restart the job without canceling it, replace the paper on the bypass tray with that corresponding to the size
set in the equipment after the paper misfeed is cleared. Then if you press [No] in step 2, the job can be restarted.
In this case, it is not necessary to follow step 3 and later.
3
Place the paper on the bypass tray and set the paper size.
4
Try copying or printing again.
 Misfeed when printing from the Fax
1
Pull out the drawer in which paper misfeeds occurred and remove all the paper from it.
If such paper misfeeds occur although [Auto (mm)] or [Auto (inch)] has been selected as the paper size, this is
caused by the incorrect size detection of the paper placed in the drawer. In this case, do not remove the paper
and proceed to step 3.
Clearing a Paper Misfeed 49
TROUBLESHOOTING FOR THE HARDWARE
1
1.TROUBLESHOOTING FOR THE HARDWARE
2
Place the paper corresponding to the set size in the drawer.
3
Check that the guide width is correct and there is no folded/curled paper or overloading, and
then close the drawer.
Be sure that the height of the stacked paper does not exceed the line indicated inside of the side guides.
4
Clear the paper misfeed following the guidance shown on the touch panel. Then close all the
drawers and covers.
Printing resumes.
50 Clearing a Paper Misfeed
Clearing a Staple Jam
0.
Do not touch the connectors inside the equipment. This could cause a malfunction.
 Finisher
1
Open the front cover of the finisher.
2
Remove the staple cartridge.
3
Lower the guide while holding the knob.
Do not touch the stapling area.
The actual needle point could cause you personal injury.
Clearing a Staple Jam 51
TROUBLESHOOTING FOR THE HARDWARE
When a staple jam has occurred in the stapler of the finisher or saddle stitch unit, clear the jam following the
procedure below.
 P.51 “Finisher”
 P.53 “Saddle Stitch unit”
1.TROUBLESHOOTING FOR THE HARDWARE
4
Remove the top staple sheet.
5
Holding the knob, raise the guide, and return it to its original position.
6
Remove the staples if they have fallen between the staple cartridge and the staple case or in the
staple receiver.
7
Fit the staple cartridge into the stapler.
8
Close the front cover of the finisher.
When fitting the staple cartridge, hold the green-labeled portion of the bracket securely so that the bracket will
not move.
Insert the cartridge until it is caught by the latch and fixed with a click.
52 Clearing a Staple Jam
1.TROUBLESHOOTING FOR THE HARDWARE
 Saddle Stitch unit
Open the front cover of the finisher, and pull out the Saddle Stitch unit until it stops.
2
Remove the staple cartridge.
3
1
1
2
2
TROUBLESHOOTING FOR THE HARDWARE
1
Raise the guide while holding the knob.
Do not touch the stapling area.
The actual needle point could cause you personal injury.
4
Remove the top staple sheet.
Clearing a Staple Jam 53
1.TROUBLESHOOTING FOR THE HARDWARE
5
Holding the knob, lower the guide, and return it to its original position.
6
Fit the staple cartridge.
7
Insert the cartridge until it is caught by the latch and secured with a click.
2
2
1
1
Return the Saddle Stitch unit to its original position. Close the front cover of the finisher.
54 Clearing a Staple Jam
Replacing a Toner Cartridge
0.
When the toner cartridge runs out, the message “Install New *** (color name) toner cartridge” appears. Replace the
toner cartridge following the procedure below when you see this message.
Do not touch the terminal of the toner cartridge.
This may cause the equipment not to recognize the toner cartridge or
may damage the terminal.
Some toner is still left in the toner cartridge while the message “Toner near Empty” is displayed. You do not have to
replace the toner cartridge yet, but if you choose to do so, follow the procedure  P.58 “Replacing a “Near Empty”
toner cartridge”.
 Color models
1
Open the front cover of the equipment.
2
Put your fingers in the groove and pull out the color toner cartridge supporting it with your hand.
Y
1
M
C
K
2
Never attempt to incinerate toner cartridges.
Dispose of used toner cartridges and waste toner boxes in accordance with local regulations.
Replacing a Toner Cartridge 55
TROUBLESHOOTING FOR THE HARDWARE
Never attempt to incinerate toner cartridges.
Dispose of used toner cartridges and waste toner boxes in accordance with local regulations.
1.TROUBLESHOOTING FOR THE HARDWARE
3
Shake the new toner cartridge strongly with its label side down to loosen the toner inside.
4
Pull the seal straight out in the direction of the arrow.
5
Insert the new toner cartridge until its front surface aligns to the left side wall.
6
Close the front cover pressing both edges.
56 Replacing a Toner Cartridge
1.TROUBLESHOOTING FOR THE HARDWARE
 Monochromatic models
Open the front cover of the equipment.
2
Put your fingers in the groove and pull out the toner cartridge supporting it with your hand.
1
2
Never attempt to incinerate toner cartridges.
Dispose of used toner cartridges in accordance with local regulations.
3
Shake the new toner cartridge strongly with the label surface down to loosen the toner inside.
4
Pull out the seal in the direction of the arrow.
Replacing a Toner Cartridge 57
TROUBLESHOOTING FOR THE HARDWARE
1
1.TROUBLESHOOTING FOR THE HARDWARE
5
Insert the new toner cartridge until its front surface aligns to the left side wall.
6
Close the front cover pressing both edges.
 Replacing a “Near Empty” toner cartridge
The message “Toner near Empty” appears on the touch panel when there is not much toner left in a toner cartridge.
Some toner is still left in the toner cartridge while the message “Toner near Empty” is displayed. You do not have to
replace the toner cartridge yet, but if you choose to do so, follow the procedure below.
58 Replacing a Toner Cartridge
1.TROUBLESHOOTING FOR THE HARDWARE
Press [Job Status].
2
Press the [Toner] tab.
3
Press [Replace Toner Cartridge].
TROUBLESHOOTING FOR THE HARDWARE
1
Replacing a Toner Cartridge 59
1.TROUBLESHOOTING FOR THE HARDWARE
4
To replace a toner cartridge, press [Yes]. To cancel, press [No].
If you press [Yes], go to the next step. If you press [No], the previous screen appears.
5
For color models, press the button for the color you intend to replace.
6
For color models, to replace the toner cartridge, press [Yes]. To cancel, press [No].
If you press [Yes], go to the next step. If you press [No], the previous screen appears.
7
Replace the toner cartridge.
See  P.55 “Replacing a Toner Cartridge” for the correct procedure.
60 Replacing a Toner Cartridge
1.TROUBLESHOOTING FOR THE HARDWARE
8
Press [Finish].
TROUBLESHOOTING FOR THE HARDWARE
Replacing a Toner Cartridge 61
Replacing the Waste Toner Box
0.
When the waste toner box becomes full, the symbol for replacement of the waste toner box blinks and the message
“Dispose of used toner” appears. Replace the waste toner box following the procedure below.
Never attempt to incinerate waste toner boxes.
Dispose of used toner cartridges and waste toner boxes in accordance with local regulations.
1
Separate the Finisher from the equipment.
1. Open the front cover of the finisher when the Hole Punch Unit is not installed. Open the Hole Punch Unit cover
when the Hole Punch Unit is installed.
When the Hole Punch Unit is not installed
When the Hole Punch Unit is installed
2. Pull the lever to unlock the finisher.
When the Hole Punch Unit is not installed
When the Hole Punch Unit is installed
3. Placing your hands on the positions shown in the figure, move the finisher slowly until it stops, and then open
the front cover of the finisher.
When the Hole Punch Unit is not installed
62 Replacing the Waste Toner Box
When the Hole Punch Unit is installed
1.TROUBLESHOOTING FOR THE HARDWARE
Press the button on the waste toner box cover to open it.
3
Take out the waste toner box.
TROUBLESHOOTING FOR THE HARDWARE
2
Do not place the waste toner box with its collecting port face down.
The waste toner may spill out from the box's collecting port.
4
Put the cap on the opening of the waste toner box.
1. Loosen and take off the cap on the front top of the waste toner box.
2. Put the cap firmly on the opening of the waste toner box.
2
1
Never attempt to incinerate waste toner boxes.
Dispose of used toner cartridges and waste toner boxes in accordance with local regulations.
5
Put the used waste toner box in the plastic bag and seal it with adhesive tape.
Replacing the Waste Toner Box 63
1.TROUBLESHOOTING FOR THE HARDWARE
6
Insert a new waste toner box into the slot until it stops.
7
Close the waste toner box cover.
8
Close the covers of the finisher and Hole Punch Unit (when it is installed) and connect the finisher
to the equipment.
Slowly move the Finisher placing your hands on the positions shown in the figure.
Be careful not to let your fingers be caught between the finisher and the equipment.
This could injure you.
64 Replacing the Waste Toner Box
Refilling With Staples
0.
Do not touch the connectors inside the equipment. This could cause a malfunction.
 Finisher
1
Open the front cover of the finisher.
2
Remove the staple cartridge.
3
Take the empty staple case out of the staple cartridge.
4
Fit a new staple case on the staple cartridge.
Pull up the empty staple case while pushing both sides as shown in the figure.
Push the staple case hook into the staple cartridge socket until you hear a click.
Refilling With Staples 65
TROUBLESHOOTING FOR THE HARDWARE
Refill with staples according to the following procedures when the staples in the stapler of the finisher and saddle
stitch unit run out.
 P.65 “Finisher”
 P.66 “Saddle Stitch unit”
1.TROUBLESHOOTING FOR THE HARDWARE
5
Fit the staple cartridge into the stapler.
6
Close the front cover of the finisher.
When fitting the staple cartridge, hold the green-labeled portion of the bracket securely so that the bracket will
not move.
Insert the cartridge until it is caught by the latch and fixed with a click.
If the message “Check staple cartridge” remains, repeat the procedure above from steps 1 to 6.
 Saddle Stitch unit
Do not use the Saddle Stitch Finisher without having reattached the staple cartridges.
1
Open the front cover of the finisher, and pull out the Saddle Stitch unit until it stops.
2
Remove the staple cartridges.
Replace both cartridges at a time.
1
1
2
2
66 Refilling With Staples
1.TROUBLESHOOTING FOR THE HARDWARE
3
Press the buttons on both sides of the cartridge.
4
After the transparent cover is lifted, take the empty staple case out of the cartridge.
5
Fit the new staple case into the staple cartridge.
The transparent cover of the cartridge is lifted.
In this step, do not remove the seal bundling the staples.
6
Press down the transparent cover of the cartridge.
Press it down until it clicks.
Refilling With Staples 67
TROUBLESHOOTING FOR THE HARDWARE
Insert it to the rear until it clicks.
1.TROUBLESHOOTING FOR THE HARDWARE
7
Pull out straight the seal bundling the staples.
8
Fit the staple cartridge.
9
Insert the cartridge until it is caught by the latch of the staple cartridge and is fixed with a click.
2
2
1
1
Return the Saddle Stitch unit to its original position. Close the front cover of the finisher.
68 Refilling With Staples
Cleaning the Hole Punch Dust Bin
0.
When the hole punch dust bin becomes full, dispose of the paper punchings following the procedure below.
Open the Hole Punch Unit cover.
2
Pull out the hole punch dust bin.
3
Dispose of the paper punchings.
4
Push back in the hole punch dust bin.
5
Close the Hole Punch Unit cover.
TROUBLESHOOTING FOR THE HARDWARE
1
Cleaning the Hole Punch Dust Bin 69
1.TROUBLESHOOTING FOR THE HARDWARE
70 Cleaning the Hole Punch Dust Bin
WHEN SOMETHING IS WRONG WITH THE
EQUIPMENT
2.
Try the troubleshooting tips in this chapter when you think there is something wrong with the equipment.
This chapter also describes the daily care for the equipment.
When You Think Something Is Wrong With the Equipment ...................................................72
General operations ..............................................................................................................................................72
Originals and paper .............................................................................................................................................73
Regular Maintenance ........................................................................................................75
When You Think Something Is Wrong With the Equipment
0.
If you think there is something wrong with the equipment, check the following items.
 To see the functions of the equipment such as copy or print, refer to their operator’s manuals (Copying Guide and
Printing Guide respectively).
 Checking the operations or procedures may help you solve the problems. When something is unclear in the
operation of the equipment or you think there is something is wrong with it, the operator’s manual for the function
you are using will be helpful.
 General operations
Problem Description
The equipment does not
work at all.
Cause
Corrective Action
The power cord is not securely
inserted into the outlet.
Insert the power cord into the outlet until it comes
to a stop.
The main power switch is
turned OFF.
Turn ON the main power switch.
No icons or signs are
displayed on the touch
panel.
(The MAIN POWER lamp and
the [ENERGY SAVER] button
light.)
The equipment is in the Sleep
mode.
Press the [ENERGY SAVER] button to clear the Sleep
mode.
Refer to Chapter 1 of the Quick Start Guide.
The equipment is in the Super
Sleep mode.
Press the [ENERGY SAVER] button or the [POWER]
button to clear the Super Sleep mode.
Refer to Chapter 1 of the Quick Start Guide.
No icons or signs are
displayed on the touch
panel.
(Only the MAIN POWER
lamp lights.)
The power of the equipment is
not turned ON.
Press the [POWER] button.
The touch panel is dim.
The contrast of the touch panel
is adjusted lower.
Adjust the contrast lighter.
Refer to Chapter 1 of the MFP Management Guide.
The button on the touch
panel does not respond to
my operation.
(“Saving energy - press
Energy Saver button”
appears on the touch
panel.)
The equipment is in the energy
saving mode.
Press the [START] button or the [ENERGY SAVER]
button to clear the energy saving mode.
Refer to Chapter 1 of the Quick Start Guide.
The button on the touch
panel does not respond to
my operation.
(The MAIN POWER lamp and
the [ENERGY SAVER] button
light.)
The equipment is in the Sleep
mode.
Press the [ENERGY SAVER] button to clear the Sleep
mode.
Refer to Chapter 1 of the Quick Start Guide.
The equipment is in the Super
Sleep mode.
Press the [ENERGY SAVER] button to clear the
Super Sleep mode.
Refer to Chapter 1 of the Quick Start Guide.
The button on the touch
panel does not respond to
my operation.
(Only the MAIN POWER
lamp lights.)
The power of the equipment is
not turned ON.
Press the [POWER] button.
The button on the touch
panel or the icon on the
touch panel does not
respond to my operation.
A system-related trouble has
occurred.
Press the [POWER] button for at least 5 seconds to
shut down the equipment.
72 When You Think Something Is Wrong With the Equipment
2.WHEN SOMETHING IS WRONG WITH THE EQUIPMENT
Problem Description
Cause
Corrective Action
Enter your department code. If you do not know it,
contact the administrator of the equipment.
The window “Enter the user The equipment is managed
name and Password”
under the user management
appears.
function.
Enter your user name and password. If you do not
know them, contact the administrator of the
equipment.
A message is displayed on
the touch panel.
Some trouble occurred in the
equipment (or the message is
displayed just for an ordinary
operation).
See the meaning of the message referring to the
listing below.
 P.12 “Messages Displayed on the Touch Panel”
The equipment reboots
automatically.
The auto-recovery function
Due to rebooting, the equipment has been
works because a memory or
recovered to the normal condition. You can
operation abnormality has been operate the equipment as usual.
detected.
 Originals and paper
Problem Description
Cause
Corrective Action
The original is misfed.
The original is unsuited for the
equipment.
Check whether the original is suitable for the
equipment.
For details, refer to Chapter 2 of the Paper
Preparation Guide.
Paper is misfed.
The paper is unsuited for the
equipment.
Check whether the paper is suitable for the
equipment.
For details, refer to Chapter 1 of the Paper
Preparation Guide.
The paper size setting
registered for the equipment is
inconsistent with paper in a
drawer or on the bypass tray.
Match the size of the paper placed in the drawer or
on the bypass tray and the size registered on the
equipment.
For details, refer to Chapter 1 of the Paper
Preparation Guide.
The stack of paper exceeds the
loading line indicated on the
side guide.
Remove some paper to set it within the height limit
line indicated on the side guide.
There is too much space
between the paper and the side
and end guides of the drawer.
Adjust the space between the paper and the side
guide or the end guide not to take much space. If
the thick paper is misfed, take a little space
between the paper and the side guide.
For details, refer to Chapter 1 of the Paper
Preparation Guide.
Hidden misfed paper has not
been removed.
Check the sign again on the touch panel to see
where the misfeed occurred.
 P.18 “Clearing a Paper Misfeed”
Sheets of paper are stuck
together.
Loosen the stack of paper well and set it again.
Two or more sheets of
paper are fed together.
When You Think Something Is Wrong With the Equipment 73
WHEN SOMETHING IS WRONG WITH THE EQUIPMENT
The window “Enter
The equipment is managed
Department Code” appears. under the department
management function.
2.WHEN SOMETHING IS WRONG WITH THE EQUIPMENT
Problem Description
Sheets are not aligned
when exiting.
Cause
Corrective Action
Sheets are not placed in the
drawer with correct side up for
this equipment.
Check the printing side of the sheets and place
them correctly. Information about the printing side
may be given on the wrapping paper of the sheets.
If you cannot find which side is the printing side, try
printing on both sides to see if the sheets are
aligned when exiting.
The type of paper
corresponding to that being
used has not been set.
Check that the set paper type corresponds to the
paper in use.
For details, refer to Chapter 1 of the Paper
Preparation Guide.
The message indicating no Sheets placed in the drawer are
paper does not disappear
not aligned.
even after paper is placed in
The side and end guides do not
the drawer.
match the paper size in the
drawer.
Remove the sheets from the drawer, align them,
and replace them.
Adjust the side and end guides to match the paper
size.
The amount of paper placed in Place more than 10 sheets of paper in the Large
the Large Capacity Feeder is too Capacity Feeder.
small.
The paper is misfed at the end
of the drawer.
Pull out the drawer and remove any misfed paper.
There is something other than
paper in the drawer.
Do not put anything but paper in the drawer.
74 When You Think Something Is Wrong With the Equipment
Regular Maintenance
0.
We recommend that you clean the following portions weekly so that the originals can always be scanned in unsoiled
conditions.
- This could warp the shape of the surface or leave it discolored.
- When using a chemical cleaning pad to clean it, follow the instructions.
1
2
3
4
5
1. Scanning area (surface of the long rectangular glass) / 2. Original glass
Wipe it with a soft dry cloth. If there are still stains remaining, clean with a piece of soft cloth which has been
moistened with water and then squeezed well. Do not use liquids other than water (such as alcohol, organic solvents
or neutral detergent).
3. Guide / 4. Platen sheet
Clean the surface as follows depending on the extent of the staining.




Clean it with a soft cloth.
Clean it with a soft cloth lightly moistened with water.
Clean it with a soft cloth lightly moistened with alcohol, and then wipe with a dry cloth.
Clean it with a soft cloth lightly moistened with watered-down neutral detergent, wipe with a cloth moistened with
water, and then wipe with a dry cloth.
5. Scanning area of Dual Scan Document Feeder (surface of the long rectangular glass)
Wipe it with a soft dry cloth. If there are still stains remaining, wipe clean with a piece of soft cloth which has been
moistened with water and then squeezed well. Do not use liquids other than water (such as alcohol, organic solvents
or neutral detergent).
Cleaning for the front cover
When the front cover has got dirty, lightly wipe it clean with a soft cloth.
 Be careful not to scratch the parts to be cleaned.
 Do not use a hard cloth or dirty cloth or a tissue.
Regular Maintenance 75
WHEN SOMETHING IS WRONG WITH THE EQUIPMENT
 Be careful not to scratch the portions when cleaning them.
 When cleaning the surface of the equipment, do not use such organic solvents as thinner or benzine.
2.WHEN SOMETHING IS WRONG WITH THE EQUIPMENT
76 Regular Maintenance
INDEX
C
Cleaning
hole punch dust bin..................................................... 69
D
Department code ............................................................ 73
E
Error messages
touch panel .................................................................. 12
N
“Near Empty” toner cartridge - replacing...................... 58
P
Paper misfeed ................................................................. 18
caused by a wrong paper size setting......................... 46
locating ........................................................................ 18
occurs frequently......................................................... 20
tips on removing the misfed paper............................. 19
Paper misfeed - clearing
Bridge unit ................................................................... 44
bypass tray................................................................... 28
Drawer feeder portion ................................................. 25
drawer of the Large Capacity Feeder.......................... 27
Drawers ........................................................................ 27
DSDF (Lower) ............................................................... 21
DSDF (Upper) ............................................................... 22
Duplexing unit.............................................................. 31
External large capacity feeder (optional)................... 24
Finisher and Hole punch unit (both optional)....... 33, 36
Fuser unit ..................................................................... 29
Receiving tray ......................................................... 41, 42
Receiving tray lower cover .......................................... 43
Receiving unit .............................................................. 41
Right side of the equipment........................................ 28
Transport unit.............................................................. 28
R
Regular maintenance...................................................... 75
S
Sleep mode......................................................................
Staple jam (Finisher) - clearing
Finisher.........................................................................
Saddle Stitch unit ........................................................
Staples - refilling
Finisher.........................................................................
Saddle Stitch unit ........................................................
Super Sleep mode...........................................................
T
Toner cartridge
“Toner Near Empty” message.....................................
Toner cartridge - “Near Empty” message ......................
Toner cartridge - replacing (Color models) ...................
Toner cartridge - replacing (Monochromatic models)..
72
51
53
65
66
72
58
58
55
57
U
User information ............................................................. 73
W
Waste toner box - replacing............................................ 62
INDEX 77
78 INDEX
FC-5506AC/6506AC/7506AC
DP-5508A/6508A/7508A/8508A
OME150129B0
MULTIFUNCTIONAL DIGITAL COLOR SYSTEMS /
MULTIFUNCTIONAL DIGITAL SYSTEMS
Hardware Troubleshooting Guide
1-11-1, OSAKI, SHINAGAWA-KU, TOKYO, 141-8562, JAPAN
©2016, 2017 TOSHIBA TEC CORPORATION All rights reserved
Patent; http://www.toshibatec.com/en/patent/
R151120R7602-TTEC
Ver02 F Issued in Mar. 2017
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