BT Granite
User Guide
Welcome
to your BT Granite Digital Cordless
Telephone Answering Machine
• Answering machine with up to 12 minutes digital recording time and
helpful voice prompts.
• Call screening lets you hear callers leaving a message and pick up the call
if you want.
• 100 Name and number phonebook to store all your contact numbers
for easy dialling.
• Send and receive text messages.1
• Handsfree speaker.
• Speed dial – assign a number stored in the Phonebook to a 2-9 keypad button
for dialling with one touch.
• Quick access to a range of BT Services including directory enquiries
and call divert.
• Caller Display lets you see who’s calling and your phone stores details of the
last 30 callers in a Calls list.2
• Register up to 5 handsets to the base without the need for additional
telephone wiring.
• Digital call quality with a range of up to 300 metres outdoors
and up to 50 metres indoors (in ideal conditions).
1 You must subscribe to your network provider’s Caller Display Service for text messaging to work
and you must not withhold your telephone number. A quarterly fee may be payable. Some other
network provider lines may not be compatible with this text messaging service.
2 You must subscribe to your network provider’s Caller Display or Call Waiting service for these
features to work. A quarterly fee may be payable.
This User Guide provides you with all the information
you need to get the most from your phone.
Before you make your first call you will need to
set up your phone. Follow the simple instructions in
‘Getting Started’, on the next few pages.
Need help?
If you have any problems setting up or using your BT Granite please call our free
Helpline on 0808 100 6556*. Our dedicated avdisors are more likely to be able to
help you than the retailer where you made your purchase.
Alternatively, you may find the answer in the ‘Help’ section at the back of
this guide.
IMPORTANT
Only use the telephone line cord supplied.
Please note that this equipment is not designed for making emergency telephone
calls when the power fails. Alternative arrangements should be made for access to
emergency services.
*
Calls made from within the UK mainland network are free. Mobile and International call costs may vary.
Got everything?
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•
•
•
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BT Granite handset
BT Granite base
Li polymer (550mAh) battery
Battery compartment cover
Mains power adaptor
(item code 045139)
Telephone line cord
Desk mounting plinth
If you have purchased a BT
Granite multiple pack you
will also have the following
items for each handset:
•
•
•
•
•
•
BT Granite additional handset
BT Granite charger
Li polymer (550mAh) battery
Battery compartment cover
Mains power adaptor
(item code 045982)
Desk mounting plinth
4
In this guide
Getting started
Location...........................................................................7
Setting up........................................................................7
Setting up for multiple packs ............................................9
Set date and time manually...............................................9
Getting to know your phone
Handset buttons.............................................................10
Handset display / display icons . ......................................11
Base...............................................................................12
Navigating the menus.....................................................13
Menu map......................................................................14
Using the phone
Switch handset on or off.................................................15
Make an external call......................................................15
Preparatory dialling........................................................15
End a call.......................................................................15
Options during a call.......................................................15
Open the phonebook during a call...................................15
Receiving a call ..............................................................16
Earpiece / handsfree volume...........................................16
Mute (Secrecy)...............................................................16
Handsfree......................................................................16
Make a handsfree call......................................................16
Answer a call handsfree...................................................17
Switch to handsfree during a call.....................................17
Redial the last number called...........................................17
Redial a number from the redial list..................................17
Save a number from the redial list to the phonebook.........17
Delete a redial number....................................................18
Delete all redial numbers.................................................18
Keypad lock....................................................................18
Find handset (paging).....................................................18
Phonebook
Store a name and number...............................................19
View an entry.................................................................19
Dial an entry...................................................................19
Edit a name and number.................................................20
Edit the assigned ringer melody.......................................20
Delete an entry...............................................................20
Delete phonebook..........................................................21
Speed dial......................................................................21
Store or change a speed dial number................................21
Dial a speed dial number.................................................22
Delete a speed dial number.............................................22
Handset and base settings
Handset settings.............................................................23
Ring volume...................................................................23
Ring melody...................................................................23
Keypad beep..................................................................24
Confirmation tone...........................................................24
Backlight time................................................................24
Auto hang-up................................................................25
Auto answer...................................................................25
Base settings..................................................................26
Ring volume...................................................................26
Ring melody...................................................................26
Clock & alarm
Set date / time................................................................27
Set time format..............................................................27
Date format....................................................................27
Set alarm........................................................................28
Alarm tone.....................................................................28
Alarm volume.................................................................28
If you experience any problems, please call the Helpline on 0808 100 6556*
In this guide
Caller Display and the calls list
Calls list..........................................................................29
New Message and & Caller Display...................................29
View and dial from the Calls list........................................30
Save a number to the phonebook....................................30
Delete an entry...............................................................30
Delete entire Calls list......................................................31
Advanced settings
Change PIN....................................................................32
Call baring on/off............................................................32
Set call barring number...................................................33
Reset.............................................................................33
Handset / Answering machine default settings.................34
BT Network services
Pre-stored BT Services numbers......................................35
Open BT Services menu...................................................35
Call Waiting....................................................................36
Voicemail.......................................................................36
Answering machine
Using the answering machine..........................................37
Set answer mode and switch on / off ...............................37
Outgoing messages........................................................38
Record your own outgoing message................................38
Play outgoing message...................................................38
Delete your outgoing message........................................38
Message playback...........................................................39
Delete all messages.........................................................39
Record a memo..............................................................39
Answer settings..............................................................40
Ring delay......................................................................40
Adjust OGM volume........................................................40
Switch call screening at the handset on / off.....................40
Call screening at the handset...........................................41
Recording memory full....................................................41
Call screening.................................................................41
Remote access................................................................42
Remote access on / off....................................................42
If you forget to switch on your answering machine
Operating your answering machine remotely....................42
Text messaging
Subscribe to the text messaging service...........................44
Cost of the fixed line service............................................44
Open the text message menu..........................................44
Send a text message.......................................................44
New text message alert...................................................45
Read a text message.......................................................45
Text message options......................................................45
View, edit and send a template message..........................46
View, edit and send a Draft message................................46
Text settings...................................................................47
Switch message reception off / on...................................47
Service Centre numbers...................................................48
Add or change Service Centre numbers............................48
Set a Send Service Centre................................................49
Text message audible alert on / off...................................49
Using additional handsets
Handset registration.......................................................50
De-register a handset.....................................................50
Internal calls ..................................................................51
Call another handset.......................................................51
Conference call...............................................................51
Quick conference on / off................................................51
Join a conference call......................................................51
Start a conference call when quick conference is
turned off ......................................................................52
Put a caller on hold and make an internal call...................52
Transfer a call..................................................................52
If you experience any problems, please call the Helpline on 0808 100 6556*
5
6
In this guide
Help........................................................................... 53
General information
Safety information .........................................................57
Cleaning.........................................................................57
Environmental................................................................58
Product disposal instructions...........................................58
Guarantee......................................................................58
Technical information......................................................59
R&TTE............................................................................59
Declaration of Conformance............................................59
Connecting to a switchboard...........................................60
Inserting a pause............................................................60
Recall.............................................................................60
If you experience any problems, please call the Helpline on 0808 100 6556*
Getting started
7
WARNING
Do not place your BT Granite in the bathroom or
other humid areas.
Location
Place your BT Granite within 2 metres of the mains power socket and telephone
socket so that the cables will reach. Make sure it is at least 1 metre away from
other electrical appliances to avoid interference.
Your BT Granite works by sending radio signals between the handset and base.
The strength of the signal depends on where you site the base. Putting it as high
as possible ensures the best signal.
Handset range
The BT Granite has a range of up to 300 metres
outdoors when there is a clear line of sight
between the base and handset. Any obstruction
between the base and handset will reduce the
range significantly. With the base indoors and
handset either indoors or outdoors, the range will
normally be up to 50 metres. Thick stone walls
can severely affect the range.
Signal strength
Setting up
The icon on your handset indicates when you
are in range. If moving out of range of the base,
the range indicator will flash. If you go out of
range, any call you are on will be lost.
IMPORTANT
The base station must be plugged into the mains
power socket at all times.
Do not connect the telephone line until the
handset is fully charged.
Only use the power and telephone cables
supplied with the product.
1. Plug the mains power adaptor (item code 045139) into the socket marked
on the underside of the base and plug the other end into the mains power wall
socket and switch the power on. You can place the cable behind the retaining
clip to prevent the plug being accidentally pulled from the socket.
The base message counter lights up. The answering machine is switched on.
If you experience any problems, please call the Helpline on 0808 100 6556*
8
Getting started
Battery low warning
The
icon flashes in the handset display when
you have only a few minutes talk time remaining.
Recharge the handset before you can use it
again. You also hear a low battery warning beep
if the battery is low and needs recharging. During
charging, the icon will scroll in the display.
Battery performance
In ideal conditions, a fully charged battery should
give up to 10 hours talk time or 100 hours
standby time on a single charge.
Note that new batteries do not reach full capacity
until they have been in normal use for several days.
To keep the battery in the best condition, leave
the handset off the base for a few hours at a time.
Running the battery right down at least once a
week will help it last as long as possible.
The charge capacity of rechargeable batteries
will reduce with time as they wear out, giving
the handset less talk/standby time. Eventually
they will need to be replaced. New batteries are
available from the BT Granite Helpline on 0808
100 6556*. After charging your handset for the
first time, subsequent charging time is about 6–8
hours a day. Batteries and handset may become
warm during charging. This is normal.
Using your BT Granite on a Broadband line?
If this product is to be used on a broadband
line then you must ensure that it is connected
via an ADSL microfilter. Using this product on
a Broadband line without an ADSL microfilter
may cause problems with this product and your
Broadband service.
2. Insert battery as shown below, make sure the connector is plugged fully into the
socket. Slide the battery compartment cover into place.
Note: If you ever need to remove the battery, simply slide open the battery
compartment cover and unplug the battery pack from the connector.
3. Attach the desk mounting plinth.
This is an optional attachment, the base can be placed flat on the desk without
the plinth if desired.
1
2
Additional BT ADSL microfilters can be purchased
from www.shop.bt.com
4. Place the handset on the base to charge for at least 24 hours. When the
handset is fully charged the
icon will be displayed.
5. When the battery is fully charged, plug one end of the telephone line cord
into the socket marked on the rear of the base and the other end into the
telephone wall socket.
If you experience any problems, please call the Helpline on 0808 100 6556*
Getting started
Setting up for multiple packs
If you have purchased a BT Granite multiple pack, you will need to prepare any
additional handsets and chargers for use.
For each additional handset and charger:
1. Insert the power adaptor with the red connector (item code 045982) into the
underside of the charger. Plug the other end into the mains wall power socket
and switch on.
2. Insert the battery in the handset as shown on the previous page and put the
battery compartment cover into place.
Automatic date and time setting
Providing you have subscribed to your network’s
Caller Display service, the date and time is set
automatically for all handsets when you receive
your first call.
The date and time is recorded with each
answering machine message you receive.
If you do not have a Caller Display service you can
set the date and time manually.
Change Time & Date format
You can set the time format to the 12 or 24 hour
clock. You can also change the date format to
present the day or the month first, see page 27.
3. Attach the desk mounting plinth (optional) in the same way as shown on
previous page.
4. Charge the handset for at least 24 hours. When the handset is fully charged
the
icon will be displayed.
Any additional handsets supplied as part of a multipack are pre-registered to
the base so, once charged, are ready for use. The handset number is shown in
the display.
Set date and time manually
1. Press Menu, scroll
to Clock & Alarm and press Select.
2. Set Date/Time is highlighted. Press Select. The current date and time
setting is displayed.
3. Use the keypad to enter the correct time and date. Press OK to confirm.
4. Press
until you return to standby.
Your BT Granite is ready for use.
If you experience any problems, please call the Helpline on 0808 100 6556*
9
10
Getting to know your phone
Handset buttons
UP/Redial
In standby, press to open the Redial list, page 17.
In a menu, press to scroll up through the options.
During a call, press to increase the volume.
LEFT/INT
In standby, press to call another handset, page 51.
During a call, press to put caller on hold, page 52.
Option button (left)
In standby, press to open the main menu.
Select options displayed on screen.
During a call, press to open the phonebook, page 15.
Talk/Handsfree
In standby mode, press to make and
receive calls, page 15
Press again to switch between handset and
handsfree mode, page 16 – 17.
RIGHT/Text messaging
In standby, press to access text messaging menu,
page 44.
Recall
For use with switchboard/PBX and
BT Calling Features.
Option button (right)
In standby, press to open the Phonebook,
page 19.
Press to select options displayed on screen.
During a call, press to switch Mute on or off,
page 16.
End call/Off or On
Press to end a call, page 15.
In standby, press and hold to switch the
handset off/on, page 15.
In menu mode, press to return to standby.
DOWN/Calls
In standby, press to open and scroll
through the Calls list, page 29.
#/Lock/Pause/Upper and Lower case
Press and hold to lock/unlock the keypad,
page 18.
In a menu, press to scroll through the options.
When storing a number, press and hold to
enter a Pause, page 19.
During a call, press to decrease the volume.
*/RINGER
Press and hold to switch the handset
ringer on or off.
When entering text, press and hold to switch
between upper and lower case letters.
If you experience any problems, please call the Helpline on 0808 100 6556*
Getting to know your phone
Handset display
Granite
Handset name and number
1
8 AUG
MENU
Date
12:30
NAMES
Time
Display icons
Shows handset battery status.
Scrolls when the handset is charging
Flashes when less than 15 minutes talk
time is left.
Flashes when receiving a call.
On during a call
Flashes when you have new text or
Voicemail messages.
On when you have read text messages
in the Inbox.
Flashes when you have missed calls in the
Calls list*
On while you are reviewing the call log.
Alarm set.
Handsfree is in use.
Handset ringer is switched off.
On - Answering machine is switched on.
Flashes slowly - You have new answering
machine messages.
Flashes quickly - Answering machine is full.
Off - Answering machine off
On - Handset in range of base.
Flashing -Out of range or not registered
to base.
On - during an internal call with
another handset.
Flashes when your are being called by
another handset.
The keypad is locked.
* Requires subscription to a Caller Display Service from your network provider. A quarterly fee may be payable.
If you experience any problems, please call the Helpline on 0808 100 6556*
11
12
Getting to know your phone
Base
Find
Press to ring all registered handsets,
helpful for finding a missing handset, page 18.
Message counter
Indicates answer machine status
and number of messages received.
Also used during registration, page 50.
Flashes when new messages have been received.
LED indicators
Flashes – when line in use
On – during handset charging
If you experience any problems, please call the Helpline on 0808 100 6556*
Getting to know your phone
Option buttons
Press to select the option displayed on screen.
Navigating the menus
Your BT Granite has an easy to use menu system.
Each menu has a list of options which you can see on the menu map on the
following page.
Options
When the handset is switched on and in standby:
1. Press Menu to open the main menu.
2. Press
(UP) or
(DOWN) to scroll through the available options.
3. Press Select to select a menu option or Back to return to the
previous screen.
4. To exit a menu and return to standby, press
Main menus & icons
.
If no button is pressed for 30 seconds, the
handset returns to standby automatically.
Phonebook
Handset settings
Base settings
Clock and Alarm
Advanced Set
Network Service
Text Message
Answer Machine
If you experience any problems, please call the Helpline on 0808 100 6556*
13
14
Getting to know your phone
Menu map
Phonebook
Handset
settings
Base Settings
Clock & Alarm Advanced set
Ring volume
SET DATE/Time
Conference
Set format
Barring mode
Alarm
Change PIN
Alarm tone
Registration
Add entry/ New
Handset name
entry
Ring melody
Handset Tones
List
Edit entry
- Ring volume
Select melody
- Ring MELODY
Delete entry
- Key Beep
Delete all
- Confirm Tone
SPEED DIAL
Backlight time
Dim mode
Auto hang-up
Auto answer
Alarm volume De-register
Reset
Network
ServiceS
Divert – all
Divert – busy
Divert – no ans
Call waiting
Voice mail
Text message
Write Text msg
Inbox
Templates
Drafts
Settings
Prod.
helpline
BT 118500
Cancel
callback
Withhold ID
Answer
machine
Play
Delete all
Outgoing MSG
Record memo
Answer mode
- Answer &
record
- Answer only
- Answer off
Ans settings
- Ring delay
- Remote access
- HS screening
- BASE VOLUME
If you experience any problems, please call the Helpline on 0808 100 6556*
Using the phone
Switch handset on or off
When you make a call, the In use light on the
base flashes.
To switch off:
1. Press and hold
until the handset switches off, after about 5 seconds.
To switch on:
1. Press and hold
until the handset switches on.
Make an external call
1. Press
15
.
Call timer
Your handset will automatically time the duration
of all external calls. The handset display shows
the call duration both during and for a few
seconds after your call.
Out of range warning
When the handset goes out of range of the base,
flashes. If you are on a call, the line will hang
up. Move back within in range. The handset will
automatically re-connect to the base.
2. When you hear the dial tone, dial the number.
Preparatory dialling
1. Dial the number first. If you make a mistake press Clear to delete the last digit.
2. Press
to dial.
Press and hold Clear to delete the whole
number and return to standby.
Press Save to add the number to the
Phonebook, see page 19.
End a call
1. Press
.
Options during a call
1. During a call, press Options to open the in-call menu.
2.Scroll
Call:
and
between the two options Phonebook or Start 2nd
Open the Phonebook during a call
1. During a call, you can check entries in the Phonebook. Press options then
select phonebook.
2. Scroll
or
to the entry you want.
3. Press SELECT to see the number.
4. Press Back to return to the previous menu level.
If you experience any problems, please call the Helpline on 0808 100 6556*
16
Using the phone
Receiving a call
When the phone rings the display shows the caller’s number if available or the
caller’s name if it matches an entry in the phonebook. If you do not have a Caller
Display service, the screen shows External call.
Auto answer
As long as you have auto answer set to ON you
can answer a call by lifting the handset off the
base. If you have switched auto answer off, you
as well. Auto answer ON
will need to press
is the default setting. See page 25.
1. Press
to answer the call.
Or lift the handset off the base or charger.
Earpiece/Handsfree volume
During a call you can adjust the volume of the earpiece or handset loudspeaker.
There are 5 levels.
1. Press
or
to increase or decrease the volume.
Mute (Secrecy)
During a call, you can talk to someone nearby without your caller hearing.
1. Press Mute. Your caller cannot hear you.
2. Press Unmute to return to your caller.
Handsfree
During a handsfree call, press
change the volume.
or
to
Handsfree lets you talk to your caller without holding the handset. It also enables
other people in the room to listen to your conversation over the loudspeaker.
Make a handsfree call
1. Dial the number then press
twice. You hear your call over the handset
loudspeaker. Press
again to switch the call between the loudspeaker and
the earpiece.
If you experience any problems, please call the Helpline on 0808 100 6556*
Using the phone
Answer a call handsfree
1. Press
twice. The call is transferred to the handset loudspeaker.
Switch to handsfree during a call
1. During a call: press
to put the call on the loudspeaker. To switch
handsfree off and return the call to the earpiece, press
again.
Redial
Up to the last 20 telephone numbers called are saved in the redial list. You can
then select any of the numbers to redial, delete or copy to the phonebook.
Redial the last number called
1. Press
the last number you called is displayed.
2. Press
to dial.
Redial a number from the redial list
1. Press
, the last number you called is displayed.
2. Press
or
3. Press
to scroll to the number you want.
to dial.
Save a number from the redial list to the Phonebook
1. Press
then scroll to the number you want.
2. Press select to select the number, then press menu to enter the sub menu.
save number is highlighted.
3. Press select. Use the keypad to enter the name.
If you make a mistake, press Clear.
For tips on entering names and text, see page 19.
4. Press OK. The number is displayed. Press OK to save.
5. Choose the required melody, press SELECT and the entry is saved to the phonebook.
6. Press
to return to the previous menu level.
If you experience any problems, please call the Helpline on 0808 100 6556*
17
18
Using the phone
Delete a redial number
1. Press
.
2. Scroll
or
to the number you want.
3. Press SELECT, then when the entry is selected, press MENU and scroll
Delete and press SELECT, then press OK to confirm.
to
4. Press Back to return to standby.
Delete entire redial list
1. Press
.
2. Press select on any entry, then press menu and scroll to Delete all and
press select. delete all? is displayed
3. Press OK to confirm or Back to cancel.
4. Press Back to exit and return to standby.
Keypad lock
WARNING
If the keypad is locked you will be able to dial the
emergency numbers 999 and 112.
To lock the keypad
1. Press and hold
until the display shows Keypad locked.
When the keypad is locked you can still answer
incoming calls and operate the handset as
normal. When the call is ended, the keypad lock
comes on again.
To unlock the keypad
Paging calls only ring the handsets, they cannot
be answered as a voice call.
Find handset (Paging)
Press SILENT to stop a particular handset
ringing. Other handsets will still ring if you have
multiple handsets so this could help you find it.
1. Press
on the base. All handsets registered to the base will ring.
The display shows paging and the
icon flashes.
2. Press and hold
to unlock the keypad.
You can ring a handset to help locate it.
2. Press
on the base again to stop the ringing or press any button on
any handset.
If you experience any problems, please call the Helpline on 0808 100 6556*
Phonebook
19
You can store up to 100 names and numbers in the phonebook.
Names can be up to 14 characters long and numbers up to 24 digits.
Entering names
Use the keypad letters to enter names,
e.g. to store Tom:
Press
once to enter T.
Store a name and number
Press
three times to enter o.
1. Press Menu. Phonebook is displayed, press select, new entry is
displayed, press select.
Press
once to enter m.
2. Enter the name and press OK.
3. Enter the number and press OK.
4. Scroll
or
to select the ringer melody you want to assign to the entry.
Press select.
5. Press Back to return to the previous menu level
Writing tips
Press Clear to delete the last character or digit.
(LEFT) or
(RIGHT) to move
Press
backwards or forwards through character/digits.
to switch between upper, lower or
Press
sentence case.
Press
to insert a space.
and/or
Use
punctuation characters.
for other
View an entry
You must enter a name to go with a number.
1. In standby, press Names. The entries are listed in alphabetical order.
To enter a pause in a phonebook number
2. Scroll
When storing a number press and hold
and a P will be displayed. For more information
on pauses, see page 60.
or
to the entry you want.
3. Press select to see the number.
4. Press Back to return to the previous menu level.
Dial an entry
1. Press Names, scroll
or
(or search alphabetically)
2. Press
to the entry you want
. The number is dialled.
Phonebook empty
If the phonebook is empty and you enter
the phonebook menu, the display shows
Add entry.
Once an entry has been stored the full menu
is displayed.
If you attempt to save a phonebook entry which is
the same as an existing entry, the screen will show
DOUBLE NAME and the details will not be saved.
Phonebook full
When the phonebook is full, the display shows
Memory full! when you try to add a new
entry. You must delete entries before you can add
new ones.
To search alphabetically
Press the relevant keypad button, e.g. for the
entries beginning with T press
once then
scroll
through the entries.
or
If you experience any problems, please call the Helpline on 0808 100 6556*
20
Phonebook
Edit a name and number
1. Press Menu. Phonebook is displayed. Press Select.
2. Scroll
to Edit entry and press Select.
3. Scroll to the entry you wish to edit and press SELECT. Press Clear to delete
the name, if required, and enter the new name. Press OK.
4. Press Clear to delete the phone number then enter a new number. Press OK.
5. Press
or
6. Press
to choose a melody, and press select.
to return to standby.
Edit the assigned ringer melody
1. Press Menu. Phonebook is displayed. Press Select.
2. Scroll
to Select melody and press Select.
3. Scroll
or
4. Scroll
or
to confirm.
5. Press
to the phonebook entry you want and press Select.
to the melody you want. A sample is played. Press Select
to return to standby.
Delete an entry
1. Press Names. Scroll
to the entry you want and press Select.
2. Press Menu. Scroll to delete entry and press select.
3. Press OK to confirm.
4. Press Back to return to standby.
If you experience any problems, please call the Helpline on 0808 100 6556*
Phonebook
Delete Phonebook
1. Press Menu. Phonebook is displayed. Press Select.
2. Scroll
to Delete all and press select.
3. Delete All? is displayed press OK to confirm or back to cancel.
4. Press Back to return to standby.
Speed dial
You can assign a number from the Phonebook to a 2-9 button and dial that
number just by pressing and holding the button.
Store or change a speed dial number
1. Press Menu. Phonebook is displayed. Press Select.
2. Scroll
to speed dial and press Select.
3. Scroll
or
to the 2-9 button you want and
press Select.
Memory 1 is set as 1571.
4. no number is displayed. Press menu then select EDIT. The Phonebook list
is displayed.
5. Scroll
or
to the entry you want and press Select twice. The display
returns to the direct access memory menu and shows the
new entry.
6. Press Back to return to the previous menu level.
A new entry will overwrite an existing entry.
If you experience any problems, please call the Helpline on 0808 100 6556*
21
22
Phonebook
Dial a speed dial number
1. Once you have stored a number, press and hold the 1-9 button you want.
The number stored is displayed and dialled.
Delete a speed dial number
1. Press Menu. Phonebook is displayed. Press Select.
2. Scroll
to speed dial and press Select.
3. Scroll
or
to the button memory you want to delete and press Select.
4. Press menu. Scroll
to Delete and press Select. You hear a
confirmation beep. The number is deleted.
You can scroll
or
required or press
to the Phonebook list to select another entry if
to return to standby.
If you experience any problems, please call the Helpline on 0808 100 6556*
Handset and base settings
Handset settings
Ring volume
There are five volume levels (plus Off) or choose Ascending for a gradually
increasing volume.
1. Press Menu, scroll
2. Scroll
to Handset settings and press Select.
to Handset toneS and press Select.
3. Ring volume is displayed, press Select.
4. Scroll
or
to the ringer setting you want and press OK. The ascending
alert is selected by scrolling one step higher when you reach the highest
volume bar.
5. Press Back to return to the previous menu level.
Ring melody
There are 15 ring melodies to choose from.
1. Press Menu, scroll
to Handset settings and press Select.
2. Scroll
to Handset toneS and press Select.
3. Scroll
to Ring melody, press Select.
4. Scroll
or
to the ringer melody you want and press select.
5. Press Back to return to the previous menu level.
If you experience any problems, please call the Helpline on 0808 100 6556*
23
24
Handset and base settings
Keypad beep
When you press a button on the keypad, you hear a beep. You can switch this beep
on or off.
1. Press Menu, scroll
to Handset settings and press Select.
2. Scroll
to HANDSET TONES, press Select.
3. Scroll
to key beep, press Select.
4. Scroll
or
to display On or Off and press SELECT.
5. Press Back to return to the previous menu level.
Confirmation tone
When you change a phone setting or place the handset on charge, you hear a
confirmation tone. You can switch this tone on or off.
1. Press Menu, scroll
to Handset settings and press Select.
2. Scroll
to handset tones, press Select.
3. Scroll
to Confirm tone, press Select.
4. Scroll
or
to display On or Off and press select.
5. Press Back to return to the previous menu level.
Backlight time
Adjust the amount of time before the handset backlight switches off.
Choose from 20, 40 or 60 seconds.
1. Press Menu, scroll
2. Scroll
to Handset settings and press Select.
to Backlight time, press Select.
or
to display 20 seconds, 40 seconds or 60 seconds and
3. Scroll
press SELECT.
4. Press Back to return to the previous menu level.
If you experience any problems, please call the Helpline on 0808 100 6556*
Handset and base settings
Auto hang-up
With Auto hang-up switched on, you can end a call by placing the handset on
the base or charger. If you switch this off, you must always press
to hang
up. Default setting is On.
1. Press Menu, scroll
to Handset settings and press Select.
2. Scroll
to Auto hang-up, press Select.
3. Scroll
or
to display On or Off and press SELECT.
4. Press Back to return to the previous menu level.
Auto answer
With Auto answer switched on, you can answer a call by lifting the handset off the
base or charger. If you switch this off, you must always press
to answer a
call. Default setting is On.
1. Press Menu, scroll
to Handset settings and press Select.
2. Scroll
to Auto answer, press Select.
3. Scroll
or
to display On or Off and press SELECT.
4. Press Back to return to the previous menu level.
If you experience any problems, please call the Helpline on 0808 100 6556*
25
26
Handset and base settings
Base settings
Ring volume
There are five volume levels (plus Off) or choose Ascending for a gradually
increasing ring volume.
1. Press Menu, scroll
to base settings and press Select.
2. Ring volume is displayed. Press Select.
3. Scroll
or
to the ringer volume you want and press OK. The ascending
alert is selected by scrolling one step higher when you reach the highest
volume bar.
4. Press Back to return to the previous menu level.
Ring melody
There are 15 ring melodies to choose from.
1. Press Menu, scroll
to base settings and press Select.
2. Scroll
to Ring melody, press Select.
3. Scroll
or
to the ringer melody you want and press SELECT.
4. Press Back to return to the previous menu level.
If you experience any problems, please call the Helpline on 0808 100 6556*
Clock & alarm
27
Set date/time
1. Press Menu, scroll
to Clock & alarm and press Select.
2. Set date/time is displayed. Press Select.
3. Use the keypad to enter the current time in 24 hour format and date then
press OK.
If you make a mistake, press Back to delete.
4. Press Back to return to the previous menu level.
Set time format
Choose whether the time is displayed in 12 or 24 hour format. The default setting
is 24 hours.
1. Press Menu, scroll
2. Scroll
to Clock & alarm and press Select.
to set format and press Select.
3. Time format is displayed. Press Select.
4. Scroll
or
to display 12 Hrs or 24 Hrs and press select.
5. Press Back to return to the previous menu level.
Date format
Choose whether the date is displayed with the day first (DD/MM) or the month
first (MM/DD). The default setting is DD/MM.
1. Press Menu, scroll
press Select.
to Clock & alarm and
2. Scroll
to set format and press Select.
3. Scroll
to Date format and press Select.
4. Scroll
or
to display dd/mm or mm/dd and press select.
5. Press Back to return to the previous menu level.
If you experience any problems, please call the Helpline on 0808 100 6556*
28
Clock & alarm
Set alarm
You can set your alarm to ring once or at the same time every day.
If you want to stop your handset alarm setting, select Off.
1. Press Menu, scroll
If you make a mistake entering the time, press
Back to delete the last digit.
Stop alarm ring
When the alarm goes off, press Stop or
any button.
to Clock & alarm and press Select.
2. Scroll
to Alarm and press Select.
3. Scroll
or
to Off, On once or On daily and press select.
If you select On once or On daily, use the keypad to enter the alarm time
using the 24 hour clock format, e.g. for 7.30am enter 07:30. Press OK.
4. Press Back to return to the previous menu level.
Alarm tone
Choose from 3 different alarm ringtones.
1. Press Menu, scroll
to Clock & alarm and press Select.
2. Scroll
to Alarm tone and press Select.
3. Scroll
or
to display Melody 1, 2 or 3 and press select.
4. Press Back to return to the previous menu level.
Alarm volume
Choose from Low, Medium or High.
1. Press Menu, scroll
to Clock & alarm and press Select.
2. Scroll
to Alarm volume and press Select.
3. Scroll
or
to display Low, Medium or High and press OK.
4. Press Back to return to the previous menu level.
If you experience any problems, please call the Helpline on 0808 100 6556*
Caller Display and the calls list
If you have subscribed to a Caller Display Service, you will be able to see your
caller’s number on your handset display (provided it is not withheld) prior to
answering the call.
If your caller’s name is stored in the phonebook and a number match is found,
you will also see the caller’s name on the display.
29
IMPORTANT
To use Caller Display you must first subscribe
to the service from your network provider.
A quarterly fee may be payable. For more
information on BT Calling Features call BT free
on 0800 800 150.
To ensure the caller’s name is displayed, make
sure you have stored the full telephone number,
including the dialling code in the directory.
Calls list
When a new call is received in the Calls list the
icon is displayed.
The Calls list holds up to 30 numbers. The date and time of the call is also stored
if available.
If the number is unavailable, Unavailable is
displayed.
When the list is full, and a new call is received, the oldest entry will be
deleted automatically.
The Calls list can display numbers up to 24 digits or names up to 16 characters.
If the number has been withheld by the caller,
Withheld is displayed.
If the call is from a payphone, Payphone
is displayed.
If number is a voicemail call, Voicemail
is displayed.
If you do not have a Caller Display service, an
external call is displayed as External call.
New Message & Caller Display
When you have new missed calls and/or answering machine messages,
the handset lets you know, for example:
Granite
1
NEW CALLS 02
08 AUG 12:30
NAMES
MENU
Two new calls
If you experience any problems, please call the Helpline on 0808 100 6556*
30
Calls list
View and dial from the Calls list
1. Press
. The Calls list screen is displayed.
2. The first entry is indicated by an arrow, press Select to open the entry to
see details of the call, e.g. time and date. If the call has not been viewed, it is
marked as New by the
icon.
3. Scroll
to see the next entry.
4. Press
to dial the entry displayed.
5. Press Back at any time to return to the previous menu level.
Save a number to the Phonebook
1. Press
2. Scroll
. The Calls list screen is displayed.
to the entry you want, press select to open the entry.
3. Press menu. Save number is highlighted. Press Select.
4. enter name is displayed. Use the keypad to enter a name then press OK.
5. The number is displayed. Press OK.
6. Press
or
to select the melody you want, press select to save the entry.
7. Press Back at any time to return to the previous menu level.
Delete an entry
1. Press
2. Scroll
. The Calls list is displayed.
to the entry you want, press select to open the entry.
3. Press menu. Scroll
to Delete and press Select.
4. Delete? is displayed, press OK to confirm. The screen shows the
Calls list screen again.
5. Press Back at any time to return to the previous menu level.
If you experience any problems, please call the Helpline on 0808 100 6556*
Calls list
Delete entire Calls list
1. Press
. The Calls list screen is displayed.
2. Press Select to open any entry, press menu.
3. Scroll
to Delete all and press Select.
4. Delete all? is displayed. Press OK to confirm or Back to cancel.
5. Press Back at any time to return to the previous menu level.
If you experience any problems, please call the Helpline on 0808 100 6556*
31
32
Advanced settings
Change PIN
The default PIN is 0000. You will need to enter the PIN for setting Call barring and
during registration and de-registration. For security reasons, you can change the
PIN to your own preferred 4-digit code.
1. Press Menu, scroll
2. Scroll
or
to Advanced set and press Select.
to change PIN and press SELECT .
3. Enter the old PIN and press OK.
4. Enter the new PIN and press OK.
5. Enter the new PIN again to confirm and press OK.
Display shows New PIN stored.
6. The screen returns to standby.
Call barring
Use call barring to restrict selected handsets from dialling a phone number
beginning with specific pre-fixes, for example, premium rate numbers beginning
09 or mobile phone numbers beginning 07.
You can set four different barring pre-fixes each containing up to 4 digits. If a restricted
number is dialled, the call will not be connected and the user hears an error beep.
Call barring on / off
1. Press Menu, scroll
or
to Advanced set and press Select.
You cannot bar emergency service numbers 999
or 112.
2. Scroll
When Call barring is set to On, the standby screen
shows Call bar on.
3. Enter the system PIN (default setting 0000) and press OK.
to Call barring, press Select.
4. Barring mode is displayed, press Select.
5. Scroll
or
to On or Off and press select.
6. Press
to return to standby. The standby screen will show barring
mode on.
If you experience any problems, please call the Helpline on 0808 100 6556*
Advanced settings
Set call barring number
You can enter up to four numbers to be barred.
1. Press Menu, scroll
2. Scroll
or
to Advanced set and press Select.
to Call barring, press Select.
3. Enter the system PIN (default setting 0000) and press OK.
4. Scroll
to Barring number and press Select.
5. Scroll
or
to the barring number you want and press Select.
Dialling a barred number
The call will not be connected. The screen
displays Call barred.
6. Enter the number you want to bar. You can put up to 4 digits.
Press OK to confirm.
7. Press
to return to standby.
Reset
You can re-set a handset and the base to their default settings.
1. Press Menu, scroll
2. Scroll
or
to Advanced set and press Select.
to Reset, press Select.
This will delete all messages and clear the calls list
and redial list.
3. Enter the system PIN (default setting 0000) and press OK.
4. Display shows Confirm? Press OK to confirm or Back to cancel.
5. Press OK again. All settings are reset.
If you experience any problems, please call the Helpline on 0808 100 6556*
33
34
Advanced settings
Handset default settings
SMS default Centre Centre 1
Handset Ringer Volume 3
Set 1st Ring On
Handset Ringer Melody MELODY 1
Handset Earpiece Volume 3
SMS center –
Outgoing number 1470P17094009
Handset Speaker Volume 3
SMS center –
Incoming number 0800587529
Handset Key Beep On
Phonebook memory Empty
Battery Low Tone On
Redial memory Empty
Language English
CID memory Empty
Auto hang up On
SMS Mailbox Empty
Auto answer On
SMS reception ON
Handset Name Granite
Conference OFF
Base Speaker Volume 5
SMS alert beep ON
Base ringer volume 3
Speed dial 1 1571
Time/Date 00:00; 01-01-08
Date format DD-MM-YY
Answering machine default settings
Time format 24 hr
Ring Delay
6
Set Alarm Off
OGM Pre-set OGM 1
Alarm Tone Ring 2
Answer On/Off On
Dialling Mode Tone
Answer Mode Answer & Rec.
Flash Time 100ms
HS screening Off
Master PIN 0000
Remote access ON
Call Barring Off
Base Playback Volume 5
Call Barring number Empty
Base Screening Volume 5
Easy Call
Off
Easy Number Cleared
If you experience any problems, please call the Helpline on 0808 100 6556*
BT Network Services
By selecting the BT Services menu you can access a range of useful pre-stored
numbers and further BT Calling Features.
Pre-stored BT Services numbers:
• Divert - all – diverts all calls to a number.
• Divert - busy – diverts calls when your line is busy.
• Divert - no ans – diverts calls if you do not answer.
• call waiting – to activate/de-activate.
• Voicemail – lets you use your network’s voicemail service (1571).
• PROD HELPLINE – dials the BT Granite Helpdesk for information and help.
35
IMPORTANT
To use BT Services and BT Calling Features you
must first subscribe (if required) to the relevant
service from your network provider. A quarterly
fee may be payable.
For more details on BT’s Calling Features, call BT
free on 0800 800 150.
If you are not connected to the BT network, some
of these services may not be available. Please
contact your network provider. Call Diversion
services may allow other divert options. Check
with your network provider for details.
For further information, see the BT Calling
Features user guide supplied when you subscribe
to the services of your choice.
• BT 118500 – BT directory enquiries.
• Cancel callback - lets you cancel an automatic call back request.
• Withhold ID – prevents your telephone number being sent when you make
calls. Enters 141 automatically before the next call only.
Open the BT Services menu
1. Press Menu, scroll
2. Scroll
or
or
to Network Services and press Select.
to choose the option you want and press select.
If you experience any problems, please call the Helpline on 0808 100 6556*
36
BT Network services
You must subscribe to your network’s Caller
Display service for Call Waiting to work.
A quarterly fee may be payable.
Call Waiting
1. During a call, you hear a soft beep in the earpiece and the display shows the
number of the caller or the name if it matches an entry in your phonebook.
2. Press
to put your current caller on hold and speak to the new caller.
3. Press
again to switch between both callers.
3. Press
to finish the current call. The handset will then ring, answer to
continue the other call.
Activate/de-activate call waiting
1. Press Menu, scroll
2. Scroll
to network services and press select.
to call waiting. Press Select.
3. Scroll
or
to choose either activate or
de-activate, press select. This will send an update to the network.
4. Press
You need to subscribe to your network provider’s
voicemail (1571) service for this feature to work.
to return to standby.
Voice mail
Dials 1571 so you can play and manage your network’s voicemail messages.
To dial your voicemail
1. Press and hold the
button. This will automatically dial your 1571 voicemail.
To change your Voicemail number
1. Press Menu, scroll
to network services and press select.
2. Scroll
to Voice mail. Press Select.
3. Scroll
to VM number. Press Select.
4. Enter the Voicemail number and press OK.
5. Press Back to return to the previous menu level.
If you experience any problems, please call the Helpline on 0808 100 6556*
Answering machine
Your BT Granite can digitally record up to 12 minutes of messages or up to 59
messages. The maximum incoming message can be up to 1 minute.
You can operate your answering machine from:
• the handset.
37
You will need to set the day, date and time (if
you have not already done so) so that you will
know when each message was received. If you
have subscribed to your network’s Caller Display
service, the date and time is set automatically
when you receive your first call. To set the date
and time manually, see page 27.
• remotely, from any other Touchtone™ telephone, see page 43.
Your BT Granite comes with two pre-recorded outgoing messages, Answer and
Record or Answer Only, alternatively you can record your own version of each.
Using the answering machine
Set answer mode and switch on / off
You can set your answering machine on or off from the handset. When switching
on, select Answer & record or Answer only mode. See next page for further
information on answer mode and outgoing messages.
1. Press Menu, scroll
Press Select.
or
If someone is accessing the answer machine
menu, the counter on the base will flash A.
The answer machine menu can only be accessed
by one handset at any time.
to Answer Machine.
2. Scroll
to Answer mode and press Select.
3. Scroll
or
to:
Answer & record – press Select to switch on and allow callers to leave
a message. The base counter will show 00.
Answer only – press Select to switch on and enable callers to hear an
outgoing message only. The base counter will show oo.
Answer off – press Select to switch answering machine off. The base
counter will be blank.
4. Press Back to return to the previous menu level.
If you experience any problems, please call the Helpline on 0808 100 6556*
38
Answering machine
Answer and Record
The pre-set Answer and Record outgoing
message, that allows your caller to leave a
message, is “Hello, your call cannot be taken at
the moment, so please leave your message after
the tone”.
Your Answer and Record outgoing message will
replace the pre-recorded message.
To reinstate the pre-recorded messages,
delete your own recorded outgoing message,
see below.
Answer Only
The pre-set Answer Only outgoing message,
where callers hear an announcement but cannot
leave a message, is “Hello, your call cannot be
taken at the moment and you cannot leave a
message, so please call later”.
When recording your Answer Only message,
remember to advise your caller that they will not
be able to leave a message.
Your own Answer Only message will replace the
pre-recorded message.
Outgoing messages
The outgoing message is the message a caller first hears when the answering
machine picks up their call. There are 2 pre-recorded outgoing messages to
choose from (see note left), or you can record your own.
Record your own outgoing message
1. Press Menu. Scroll
2. Scroll
to Answer machine. Press Select.
to outgoing msg and press Select.
3. Answer & record is displayed. Press Select or scroll
to Answer only and press Select.
4. Scroll
to Record OGM and press Select.
5. Speak your announcement after the long beep. Press Stop to stop recording.
Your message is played back.
Play the outgoing message
1. Press Menu. Scroll
2. Scroll
to Answer machine. Press Select.
to outgoing msg and press Select.
3. Answer & record is displayed. Press Select or scroll
to Answer only and press Select.
4. Play OGM is displayed. Press Select to play the message.
5. Press Back to return to the previous menu level.
Delete your outgoing message
You can delete your own recorded OGM.
This will automatically reinstate the
pre-recorded message.
You cannot delete the pre-recorded message.
1. Press Menu. Scroll
2. Scroll
to Answer machine. Press Select.
to outgoing msg and press Select.
3.Answer & record is displayed. Press Select or scroll
only and press Select.
If you experience any problems, please call the Helpline on 0808 100 6556*
to Answer
Answering machine
4. Scroll
to Delete and press Select to play the message.
5. Press Back to return to the previous menu level.
Message playback
Messages are played through the handset speaker. To switch to private playback
through the earpiece, press CALL during playback.
1. Press Menu, scroll
or
to Answer Machine. Press Select.
2. Play is displayed. Press OK to play your messages.
During playback, press options and scroll
or
to:
Repeat – press Select to repeat the current message.
Previous – press Select to play the previous message.
Next – press Select to skip to the next message.
Delete – press Select to delete the current message.
3. Press Back to return to the previous menu level.
Delete all messages
1. Press Menu, scroll
2. Scroll
or
or
to Answer Machine. Press Select.
Only unplayed messages will be deleted.
to Delete all and press Select.
3. Press OK to confirm to delete all.
4. Press Back to return to the previous menu level.
Record a memo
1. Press Menu, scroll
2. Scroll
or
to Answer Machine. Press Select.
to Record memo and press Select.
You can record a memo message on the
answering machine for other users to hear when
they listen to messages.
3. Speak your message after the beep. Press Stop to stop recording.
4. Press Back to return to the previous menu level.
If you experience any problems, please call the Helpline on 0808 100 6556*
39
40
Answering machine
Answer Settings
Answer delay
Answer delay sets the number of times your
BT Granite will ring before the answer machine
picks up your call and starts playing the outgoing
message. You can change the Answer Delay
setting to between 2-9 rings or Time Saver.
Time saver
When you ring in to access your messages
remotely, if your answering machine is set to
time saver and you have new messages it will
answer after 2 rings, if you do not have any
new messages, it will answer after 6 rings. This
means you can hang up knowing you have no
new messages, saving you time and the cost of
the call.
Ring delay
1. Press Menu, scroll
2. Scroll
or
to Answer Machine. Press Select.
to Ans settingS and press Select.
3. Ring delay is displayed. Press Select.
4. Scroll
or
to the ring delay setting you want and press select.
5. Press Back to return to the previous menu level.
Adjust OGM volume
1. Press Menu, scroll
or
to answer machine. Press Select.
2 Scroll
or
to ans settings and press select.
3. Scroll
or
to base volume and press select.
4. Use the
and
buttons to adjust the volume and press select.
5. Press back to return to the previous menu.
Switch call screening at the handset on / off
When switched on, you can hear your caller leaving a message from your handset,
and choose to interrupt and speak to the caller if desired. The default setting is Off.
1. Press Menu, scroll
or
to Answer Machine. Press Select.
2. Scroll
to Ans settingS and press Select.
3. Scroll
to HS screening. Press Select.
4. Scroll
or
to choose On or Off. Press select.
5. Press Back to return to the previous menu level.
If you experience any problems, please call the Helpline on 0808 100 6556*
Answering machine
Call screening at the handset
1. When the phone starts recording a message from an incoming caller, press
SCREEN to listen to the caller at the handset. To interrupt the recording and
speak to the caller press
.
2. Press
Your BT Granite answering machine has voice
prompts to help you use its settings and features.
to end the call.
Recording memory full
If the recording memory becomes full while a caller is leaving a message, they will
hear “Thank you for calling” and the answering machine will hang up.
Any new callers will hear the Answer only message.
If the memory is full you must delete messages before your BT Granite can begin
recording again.
Call screening
1. Providing the base speaker volume is set loud enough, you can hear a caller
leaving a message. If you want to interrupt and speak to the caller, press
on the handset.
If you experience any problems, please call the Helpline on 0808 100 6556*
41
42
Answering machine
Each message is played back with the day and
time of the call announced.
Remote access
When remote access is switched on, you can call in from another phone to listen to
your messages and operate your answering machine.
Remote access on / off
You can switch remote access on or off. When on, you can operate your answering
machine from any other TouchtoneTM phone. Default setting is On.
If the base speaker is set to 0, call screening is
switched off.
1. Press Menu, scroll
or
to Answer Machine. Press Select.
2. Scroll
to Ans settings and press Select.
3. Scroll
to Remote access. Press Select.
4. Scroll
or
to Activate or Deactivate. Press OK.
5. Press Back to return to the previous menu level.
If you forget to switch on your answering machine
If you enter the incorrect PIN code you will be
allowed two further attempts, if it is still incorrect
you will hear, “Thank you for calling”, and your
BT Granite will hang up. If you do not press any
button for more than 10 seconds, your BT Granite
will hang up.
If the * is not recognised it may be because you
have deactivated the remote access feature, see
above “Remote access on / off” for details.
1. Call your number from another phone and let it ring. After 20 rings the
machine will switch on and answer your call.
2. Enter your system PIN (original setting 0000). Play back your messages as
shown below in ‘Operating your answering machine remotely’.
If you do not choose to switch your answering machine On, it will switch off when
the call is ended.
Operating your answering machine remotely
*
1. Dial your phone number. When you hear your outgoing message, press .
You will hear, “Please enter your security code”.
2. Enter your 4 digit Remote Access PIN (default 0000). If you have new
messages, these will be played. Otherwise you will hear “You have no new
messages” followed by the main menu.
You can now use the keypad to operate your answering machine.
If you experience any problems, please call the Helpline on 0808 100 6556*
Answering machine
Follow the announcements and instructions you hear:
Play all messages
Play new messages
Skip back during messages
Delete current message
Skip forward during messages
Stop playback
Press repeatedly to select the answering machine mode:
Answer & record, Answer only or Answer Off.
Play main menu
If you experience any problems, please call the Helpline on 0808 100 6556*
43
44
Text messaging
Your BT Granite can store a total of
60 text messages:
Up to 40 in the Inbox,
Up to 15 draft box
Welcome to the BT text messaging service on your BT Granite. Your BT Granite
can send and receive text messages from participating mobile networks and
compatible landline telephones in the UK.
The fixed line text service is provided under BT’s terms and conditions for
telephone service. These can be found by visiting the BT.com website at:
http://www.bt.com/terms
5 template messages
Subscribe to the text messaging service
When you send your first text message from your BT Granite you will automatically
be registered for the service. On receipt of your first text through the service,
the system will send you a welcome text message back. You may also register by
sending the word ‘Register’ to 00000 upon which you will receive a confirmation
message.
Cost of the fixed line service
IMPORTANT
You must subscribe to your Network Provider’s
Caller Display service so that you can use text
messaging and you must not withhold your
telephone number.
There is no subscription charge (other than the subscription to Caller Display).
Visit the BT.com website (www.bt.com) to find out how much it costs to send
a text message (depends upon your call package).
A quarterly fee may be payable, please contact
your network provider for more details.
Open the text message menu
You may also send messages to landline phones
that are NOT text compatible. Messages to non
compatible lines will be connected to voice text
and delivered in spoken words to the telephone
as a call.
1. Press
Please note that the conversion can translate
common abbreviations and smileys etc, but to
ensure maximum clarity of message delivery,
abbreviations etc should be used sparingly.
At any time, press Back to go back to the
to cancel
previous screen, or press
and return to standby.
. (Right navigation button).
Or
Press Menu, scroll
or
to text message and press Select.
Send a text message
1. Press
. Write Text msg is displayed. Press Select.
2. Use the keypad to write your message. When finished, press OK.
3. Enter the number you are texting.
If you experience any problems, please call the Helpline on 0808 100 6556*
Text messaging
If selecting a Phonebook number, press Phonebook, scroll
entry you want and press Select.
or
to the
4. Press OK. Screen gives you the options to Send or Save as draft. To send,
press select. Display shows sending message and then message
sent. Or to send later, scroll
to Save as draft and press OK.
New text message alert
1. When you receive a text message, you hear a beep and the display shows
New text msg.
Read a text message
1. From standby, press
Or
Press Menu, scroll
2. Scroll
.
When writing a text, if you do not press a button
for 30 seconds, the handset will return to
standby. If the message does not get sent, the
screen shows Text not sent! If the text is not
sent, the display shows Message failed. It is
stored in the Outbox.
Writing tips
Use the keypad to enter letters and numbers, eg
to write today (2day):
Press
four times to enter 2.
Press
once to enter d.
Press
once to enter a.
Press
three times to enter y.
Press
to enter a space and use
and/or
for other characters.
Press Clear to delete incorrect characters. Press
to text message and press Select.
to Inbox and press select.
(RIGHT) or
(LEFT) to move the cursor to
the point you want.
Use
to move the cursor to the beginning or
end of the text.
3. The most recent text message sender is displayed.
Upper & lower case
to change between upper
Press and hold
and lower case letters.
If required, scroll
or
to the text message you want.
4. Press select to read the chosen message.
5. Press
to scroll to the next page.
6. Press Back to return to the previous page.
Text message options
1. When reading a text, press menu:
Reply – press Select. Write your reply to the sender and press OK.
Forward – press Select to forward the message to another number.
You can add text then press OK. Enter the number you want and press OK.
Maximum number of characters in a text message
is 160. The display shows a character count from
0 up to 160.
In order to send and receive text messages
you must not withhold your number. On most
networks if you normally withhold your number
the 1470 prefix presents your number for you.
If the text is longer than 160 characters, it
is stored as two or more messages, up to a
maximum of four. The display indicates how
many messages you text is spread over, e.g. 1/ 2.
Messages are marked New if they have not been
read before or Old if previously viewed.
Save number – press Select to add the sender to the Phonebook.
If you experience any problems, please call the Helpline on 0808 100 6556*
45
46
Text messaging
Enter the name, press OK.
Delete – press Select to delete the message.
Delete all – press Select to delete all messages in the inbox.
Press OK to confirm.
2. Press Back to return to the previous menu level.
Templates
There are five pre-set templates:
I am busy now, will call you later
Please call my mobile / office / home
View, edit and send a template message
1. From standby, press
Meet me at <time><place>
Or
I am sorry / I love you
Press Menu, scroll
Happy Birthday
Receiving a call while writing a text If you are
writing a text and you receive a call the text will
be lost.
.
to text message and press Select.
2. Scroll
to Templates and press select.
3. Scroll
or
through the templates.
4. Press select to see the full text.
5. Press menu to choose from:
Edit – press Select to change the template. Press Clear to delete. Use the
keypad to enter your own message template.
Send – press Select to send the template.
Save as draft – press Select to save in the Drafts box for sending later.
6. Press Back to return to the previous menu level.
View, edit and send a Draft message
1. From standby, press
Or
Press Menu, scroll
.
to text message and press Select.
2. Scroll
to Drafts and press select.
3. Scroll
or
through the Draft messages.
If you experience any problems, please call the Helpline on 0808 100 6556*
Text messaging
4. Press select to see the full text.
Delete – press Select to delete the text.
Do you have two text phone bases connected to
the same phone line?
If you have two text phone base stations plugged
into one line, you are likely to experience
problems receiving text messages. Normally, only
one SMS enabled base unit (DECT or cordless) can
be plugged into any line. If you do want to use
two base units and still receive written text you
must delete receive service centre number from
one of the base stations. To do this on your BT
Granite, see opposite.
Delete all – press Select to delete all messages in the drafts box,
press OK to confirm.
This will allow you to send text via either base
station but texts will only be received on the
product with the active receive centre number.
6. Press Back to return to the previous menu level.
If the base unit with the active receive centre
number is a DECT product then all compatible
handsets registered to it will be able to receive
text messages.
5. Press menu to choose from:
Edit – press Select to change the text. Press Clear to delete.
Use the keypad to enter your own message template.
Send – press Select to send the text.
Text settings
Switch message reception off / on
The default setting is on.
1. From standby, press
Or
Press Menu, scroll
2. Scroll
.
to text message and press Select.
to Settings and press select.
3. receive on/off is displayed. Press select.
4. Scroll
or
to On or Off and press Select.
5. Press Back to return to the previous menu level.
If you experience any problems, please call the Helpline on 0808 100 6556*
47
48
Text messaging
Service centre numbers
To send and receive text messages you need the telephone number of your
Network’s text Centre. If you accidentally delete the Outgoing or Incoming
Service Centre numbers you will need to re-enter them in order for your text
Service to work.
You can enter up to 6 Service Centre numbers – 3 incoming and 3 outgoing.
The Outgoing Service number is: 1470P17094009.
The Incoming Service number is: 0800587529.
Add or change Service Centre numbers
1. From standby, press
Or
Press Menu, scroll
.
to text message and press Select.
2. Scroll
to Settings and press select.
3. Scroll
to service centre. Press select.
4. Scroll
or
to service centre 1, 2 or 3 and press Select.
5. Scroll
or
to Send centre or receive centre and enter the service
number you want. Use clear to amend if necessary.
6. Press save.
7. Press Back to return to the previous menu level.
If you experience any problems, please call the Helpline on 0808 100 6556*
Text messaging
Set a Service Centre
The default setting is Service Centre 1.
1. From standby, press
Or
Press Menu, scroll
.
to text message and press Select.
2. Scroll
to Settings and press select.
3. Scroll
or
4. Scroll
or
you want.
to Default centre and press Select.
to service centre 1, 2 or 3 and enter the service number
5. Press select.
6. Press Back to return to the previous menu level.
Text message audible alert on / off
When you receive a new text message, your phone gives a beep.
You can switch this beep off or on.
1. From standby, press
Or
Press Menu, scroll
.
to text message and press Select.
2. Scroll
to Settings and press select.
3. Scroll
or
to Msg alert beep and press Select.
4. Scroll
or
to On or Off and press select.
5. Press Back to return to the previous menu level.
If you experience any problems, please call the Helpline on 0808 100 6556*
49
50
Using additional handsets
You can use up to five GAP compatible handsets with your BT Granite base
to extend your phone system without needing to install extension sockets for
each new phone. Your BT Granite handset can also be registered to up to four
other bases.
If you have purchased a BT Granite multiple pack any additional handsets come
pre-registered to the base.
If you have purchased an additional handset separately you must register it to
your BT Granite base before it can be used.
The handset is automatically assigned the next
available handset number.
Handset registration
If registration is not successful first time, please
repeat the process again in case the base
registration period ran out of time.
Registration
At the base:
If there are already 5 handsets registered to the
base, the registration will fail. The display shows
Too many handsets.
1. Press and hold
for 10 seconds until you hear a long beep from the base.
You now have 1 minute to register the handset.
You must de-register another handset before you
can register the new one.
At the Granite handset:
1. Press Menu, scroll
2. Scroll
or
to Advanced set and press Select.
to Registration, press Select.
3. Enter the system PIN (default setting 0000) and press OK. The handset will
search for the base and then display Registering. When registration is complete
you hear a confirmation beep.
De-register a handset
Immediately, after de-registering, you can press
MENU to jump to the Registration menu.
1. Press Menu, scroll
2. Scroll
or
to Advanced set and press Select.
to De-register, press Select.
3. Enter the system PIN (default setting 0000) and press OK.
All handsets available for de-registration are listed.
4. Scroll
or
to the handset you want to de-register and press select.
5. Display shows De-register? Press OK to confirm or Back to cancel.
If you experience any problems, please call the Helpline on 0808 100 6556*
Using additional handsets
Internal calls
Call another handset
1. Press . If only two handsets are registered to the base, the second handset
will automatically be called, otherwise a list of available handsets is displayed.
Only possible when more than one handset is
registered to the base.
2. To call the handset, select the handset number you want.
If the handset is already in use, you will hear the busy tone.
3. Press
to hang up.
Conference call
Quick conference on / off
When Quick conference is switched On, a second handset can join a call between
the first handset and an external caller by pressing
. The default setting is off.
1. Press Menu, scroll
or
to Advanced set and press Select.
2. Conference is displayed, press Select.
3. Scroll
or
to On or Off and press Select.
4. Press Back to return to the previous menu level.
Join a Conference call
1. When the Conference setting is switched On and a call is taking place
between one handset and an external caller, press
on another
handset to join the call. Conference will be displayed on both Granite
handsets to indicate that a second internal caller has joined the call.
2. Press
to hang up.
If you experience any problems, please call the Helpline on 0808 100 6556*
51
52
Using additional handsets
Start a conference call when Quick conference is turned off
1. During a call with an external caller, press
available handsets displayed.
. Your caller is put on hold and all
2. Enter the handset number you want to call.
3. When the other handset answers press CONF to initiate a 3-way
conference call.
4. Press
the call.
to hang up. Your caller and the other handset user can continue
Put a caller on hold and make an internal call
1. During a call with an external caller, press
available handsets displayed.
. Your caller is put on hold and all
2. Enter the handset number you want to call.
3. Press
to switch between your internal and external callers.
4. Press
the call.
to hang up. Your caller and the other handset user can continue
Transfer a call
1. During a call with an external caller, press
all available internal handsets displayed.
. Your caller is put on hold and
2. Enter the handset number you want to call.
3. When the other handset answers, you can announce the caller.
4. Press
to transfer the call.
If you experience any problems, please call the Helpline on 0808 100 6556*
Help
53
Phone does not work
No display
• Have you inserted the battery correctly? See page 8.
• The batteries may be flat, dead or incorrectly inserted.
• Check that the mains power is correctly connected.
• Recharge or replace the batteries. Caution: there is a risk
of explosion if battery is replaced by an incorrect type.
Dispose of batteries according to the instructions.
No dial tone
• Is the telephone cord of the base plugged into the
phone socket?
icon flashes
• Check that the mains power is correctly connected.
• Is the handset registered correctly to the base,
see page 50.
• Only use the telephone cord supplied with the phone.
• Check that the mains power is correctly connected.
• Check that the handset is within range of the base.
Cannot dial out or receive calls
• Check that the mains power is correctly connected.
• The batteries are low, place the handset on the base/
charger to recharge.
• The batteries may need recharging.
• Has there been a power cut? If so, place the handset back
on the base for 10 seconds and try again. If it still does
not work disconnect the batteries and mains power for
10 minutes, then reconnect and try again.
icon not scrolling
• Try cleaning the charging contacts.
• Check that the mains power is correctly connected.
• The battery may be fully charged.
You have a dial tone, but the phone will not dial out
You hear the busy tone when you press
• If you are connected to a switchboard, check whether
you need to dial an access code.
• Make sure the handset is in range of the base.
Handset does not ring
• Another handset registered to your BT Granite base may
be on the line.
• The ringer volume may be switched off, see page 23.
• Check that the mains power is correctly connected.
• Make sure the handset is registered to the base,
see page 50.
Answering machine does not record any messages
• The memory may be full. Play and delete old messages,
see page 39.
• Check the answering machine is set to Answer and record
mode, see page 37.
If you experience any problems, please call the Helpline on 0808 100 6556*
54
Help
Answering machine messages have the wrong
date and time
• Have you set the date and time? See page 27.
Cannot access your messages from another phone
• Has Remote access been switched off? To switch Remote
access on, see page 42.
No Caller Display number/name displayed
• Have you subscribed to a Caller Display service from
your network provider, see page 29.
• The caller may have withheld their number.
• An exact name/number match was not found in your
directory. Check that you have stored the full STD
dialling code.
Base unit does not ring, but the lights are on
• Have you connected the telephone line correctly?
• Is the base ringer set to off?
• Check you do not have too many phones plugged into all
the sockets in your house, see page 59 ‘REN number’.
• You may have a faulty line or socket. Try using
another socket or line. Call BT on 151 if you still
experience problems.
Buzzing noise on my phone or on other electrical
equipment nearby
• Sometimes your BT Granite can interfere with other
electrical equipment if it is placed too close. It is
recommended that you place your BT Granite at least
one metre away from electrical appliances or metal
obstructions to avoid any risk of interference.
Cannot register a handset to a base
• You can register a total of 5 handsets to your BT Granite
base and you can register your BT Granite handset to up
to 4 bases. Check that you have not exceeded the limits.
Customer Helpline
If you are still experiencing difficulties please call the
BT Granite Helpline on 0808 100 6556*.
• Check that you have entered the correct PIN number
(default PIN 0000).
• Check that you are at least one metre away from other
electrical equipment to avoid interference
when registering.
If you experience any problems, please call the Helpline on 0808 100 6556*
Help
Possible problems with text messaging
Text messages cannot be sent and screen displays
Message failed
• The base station power supply or telephone line cord
might not be properly connected.
• Check that the base station power supply is plugged into
the mains socket and switched on and that the telephone
is plugged into the telephone wall socket.
• There might be a fault on the line. Check your telephone
line is working properly.
• You might have deleted the server number in error.
See page 48 for instructions on how to enter the number.
• Ensure you have subscribed to a Caller Display service
and that it is active. You can check this by noting if your
phone displays your caller’s number when you receive an
incoming call.
Text has previously been sent and received but you are now
only receiving voice spoken text messages, from number
0845 6021111.
• This may be due to your line being de-registered at the
text service centre. All you need to do is text RESET and
send it to 00000. You will receive a confirmation message
back. This assumes that your Caller Display service is
active and working on your line. Messages sent to 00000
are free.
Further help and advice for text queries on BT lines:
Cannot send text
• Check service centre number is correct including 1470P
prefix (this is for BT lines. If you have another network
provider please check the prefix number with them). In
order to send and receive text messages you must not
withhold your number. If you normally withhold your
number the 1470 prefix presents your number for you.
Cannot receive text
• You will not be able to receive text messages until you
have first sent a message. The first message sent registers
you with the text service.
• BT Residential customers – call 151, choose option 2,
when prompted by the Fault Management Service select
option 2, enter your phone number on the handset and
wait to speak to a customer adviser.
• BT Business Customers – call 152, choose option 2, when
prompted by the Fault Management Service select option
2, enter your phone number on the handset and wait to
speak to a customer adviser.
• For other telephone service providers please contact their
customer services.
• More than one text messaging product is plugged into
the line. Remove other products.
• Check service centre number is correct.
If you experience any problems, please call the Helpline on 0808 100 6556*
55
56
Help
General sales enquiries
3. Enter the number 00000 then press OK.
• BT Residential lines – call 150. BT Business lines –
call 152.
4. Send is highlighted, press SELECT.
• For non BT line customers, call 0800 800 150
(residential) or 0800 800 152 (business).
If you are sending a message from a fixed line phone to
another fixed line phone
Billing enquiries
• Refer to the telephone number shown on your
telephone bill.
Other functions and services available from the text
messaging service
By sending the following commands to the BT text self
administration facility you can control functions and
capabilities in your text phone and the way messages
are handled.
1. Press
5. Display shows TEXT TRANSFERRING and then
TEXT SENT.
. Write Text msg is displayed. Press Select.
Forces a message you send to be delivered
as a voice text even though the recipient may have a text
enabled phone and usually receives written text.
This command is inserted at the start of the message and
applies only to that message, e.g.
‘Hello I
will be home late’.
You keep hearing an error beep
• You have pressed the wrong button in a sequence. Check
the prompts in the display or refer to instructions in this
user guide.
2. Use the keypad to type in the following commands
(depending upon what you want to do):
Opt out from receiving voice text
messages.
Turns off the opt out option.
Turns on permanent voice text
message delivery to your phone. All incoming text is
delivered as voice text.
Turns off permanent voice text
message delivery.
When finished, press OK.
If you experience any problems, please call the Helpline on 0808 100 6556*
General information
57
• Use only the approved rechargeable batteries supplied. Spare
IMPORTANT
rechargeable batteries are available from the BT Granite Helpline on
This equipment is not designed for making emergency telephone call
when the power fails. Alternative arrangements should be made for
access to emergency services.
This product is intended for connection to analogue public
switched telephone networks and private switchboards in the
United Kingdom.
0808 100 6556*.
• Do not open the handset (except to replace the handset batteries)
or the base. This could expose you to high voltages or other risks.
Contact the Helpline on 0808 100 6556* for all repairs.
• If the keylock is switched on, it is NOT possible to make calls, except
to the emergency numbers (999/112).
Replacing the handset battery
After a time, you may find that the handset battery is running out of
charge more quickly. This is a standard sign of wear and the battery
will need replacing.
• Radio signal transmitted between the handset and base may cause
interference to hearing aids.
• It is recommended that advice from a qualified expert be sought
before using this product in the vicinity of emergency/intensive care
1. Open the battery compartment cover.
2 Take out the old battery by gently pulling the connector out and
replace with a new Li polymer (550mAh) battery.
3. Push the battery compartment cover back on until it clicks
into place.
medical equipment.
• It is recommended that if you have a pacemaker fitted you check
with a medical expert before using this product.
• Your product may interfere with other electrical equipment, e.g. TV
and radio sets, clock/alarms and computers if placed too close.
It is recommended that you place your product at least one metre
away from such appliances to minimise any risk of interference.
WARNING
Do not immerse batteries in water or throw them into a fire, or
dispose of them with ordinary domestic refuse. BT accepts no
• Never dispose of batteries in a fire. There is a serious risk of explosion
and/or the release of highly toxic chemicals.
responsibility for damage caused to your BT Granite by using any
other types of batteries.
Cleaning
• Clean the handset and base (or charger) with a damp (not wet) cloth,
Safety information
or an anti-static wipe.
• Only use the power supply suitable for the BT Granite range. Using
an unauthorised power supply will invalidate your guarantee and
may damage the telephone. The item code for the base mains power
Never use household polish as this will damage the product. Never
use a dry cloth as this may cause a static shock.
supply is 045139. If you have purchased a multiple pack the item
code for the charger mains power supply is 045982.
If you experience any problems, please call the Helpline on 0808 100 6556*
58
General information
Environmental
Product disposal instructions for residential users
• Do not expose to direct sunlight.
When you have no further use for it, please remove any batteries
• The handset may become warm when the batteries are being
charged or during prolonged periods of use. This is normal. However,
we recommend that to avoid damage you do not place the product
on antique/veneered wood.
• Do not stand your product on carpets or other surfaces which
generate fibres, or place it in locations preventing the free flow of air
over its surfaces.
• Do not submerge any part of your product in water and do not use it
in damp or humid conditions, such as bathrooms.
• Do not expose your product to fire, explosive or other hazardous
conditions.
and dispose of them and the product as per your local authority’s
recycling processes. For more information please contact your local
authority or the retailer where the product was purchased.
Product disposal instructions for business users Business users should
contact their suppliers and check the terms and conditions of the
purchase contract and ensure that this product is not mixed with
other commercial waste for disposal.
Guarantee
Your BT Granite is guaranteed for a period of 12 months from the
date of purchase. Subject to the terms listed below, the guarantee
will provide for the repair of, or at BT’s or its agent’s discretion, the
• There is a slight chance your phone could be damaged by an
option to replace the BT Granite or any component thereof, (other
electrical storm. We recommend that you unplug the power and
than batteries), which is identified as faulty or below standard, or as
telephone line cord during an electrical storm.
a result of inferior workmanship or materials. Products over 28 days
old from the date of purchase may be replaced with a refurbished or
Product disposal instructions
The symbol shown here and on the product means that the product
is classed as Electrical or Electronic Equipment and should not be
disposed with other household or commercial waste at the end of its
working life.
The Waste of Electrical and Electronic Equipment (WEEE) Directive
(2002/96/EC) has been put in place to recycle products using best
available recovery and recycling techniques to minimize the impact
on the environment, treat any hazardous substances and avoid the
increasing landfill.
repaired product.
The conditions of this guarantee are:
• The guarantee shall only apply to defects that occur within the 12
month guarantee period.
• Proof of purchase is provided.
• The equipment is returned to BT or its agent as instructed.
• This guarantee does not cover any faults or defects caused by
accidents, misuse, fair wear and tear, neglect, tampering with the
equipment, or any attempt at adjustment or repair other than
through approved agents.
• This guarantee does not affect your statutory rights.
If you experience any problems, please call the Helpline on 0808 100 6556*
General information
Within the 12 month guarantee period:
Technical information
Prior to returning your product, please read the Help section
beginning on page 53 or contact the BT Granite Helpline on 0808
100 6556* for assistance. In the unlikely event of a defect occurring,
please follow the Helpline’s instructions for replacement or repair.
Outside of the 12 month guarantee period:
If your product needs repair after the guarantee period has ended,
the repair must meet the approval requirements for connection to
the telephone network.
How many telephones can I have?
All items of telephone equipment have a Ringer Equivalence Number
(REN), which is used to calculate the number of items which may be
connected to any one telephone line. Your BT Granite has a REN of
1. A total REN of 4 is allowed. If the total REN of 4 is exceeded, the
telephones may not ring. With different telephone types there is no
guarantee of ringing, even when the REN is less than 4.
Any additional handsets and chargers that you register have a
We recommend that you contact BT’s approved repair agent
REN of 0.
Helpdesk Solutions on 0870 240 5029 or a local qualified repairer.
R&TTE
Returning your phone
This product is intended for use within the UK for connection to the
If the Helpline is unable to remedy your problem they will ask you to
return the product. Where possible, pack the product in its original
packaging. Please remember to include all parts, including the line
cords, power supply units and the original batteries. (Please note
that we cannot take responsibility for goods damaged in transit).
Please obtain and keep proof of posting from the Post Office.
For guarantee purposes proof of purchase is required so please keep
your receipt.
public telephone network and compatible switchboards.
This equipment complies with the essential requirements for the
Radio Equipment and Telecommunications Terminal Equipment
Directive 1999/5/EC.
Declaration of Conformance
Hereby, CCT declares that this BT Granite is in compliance with the
essential requirements and other relevant provisions of Directive
1999/5/EC.
If you would like a copy of the Declaration of Conformance, go to the
product website at www.bt.com/producthelp
If you experience any problems, please call the Helpline on 0808 100 6556*
59
60
General information
Connecting to a switchboard
This product is intended for use within the UK for connection to
the public telephone network and compatible switchboards, which
support tone and pulse dialling and timed break recall. If in doubt
please consult your service provider.
Inserting a pause
With some switchboards, after dialling the access code you may have
to wait for a moment while the switchboard picks up an outside line
so you will need to enter a pause in the dialing sequence.
Press and hold
to insert a pause (P) before entering the
telephone number.
You may also need to enter a pause when storing international
numbers or charge card numbers.
Recall
You may need to use the recall function if you are connected to
a switchboard/PBX (Private Branch Exchange), contact your PBX
supplier for further information. The recall function is set to timed
break recall and is also used for BT Calling Features.
If you experience any problems, please call the Helpline on 0808 100 6556*
BT &
Working together, supporting energy saving products
BT & British Gas have joined forces to help our customers find new ways to save energy
around the home, so we can all do our bit for the environment & save money too!
Offices worldwide
The services described in this publication are subject to availability
and may be modified from time to time. Services and equipment
are provided subject to British Telecommunications plc’s respective
standard conditions of contract. Nothing in this publication forms
any part of any contract.
© British Telecommunications plc 2008.
Registered Office: 81 Newgate Street, London EC1A 7AJ.
Registered in England No. 1800000.
Printed in China
Designed and produced by The Art & Design Partnership Ltd.
BT Granite (09/08) Issue 1
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