AIM R5.0 VoIP Monitoring Management Installation

Avaya Integrated Management
Release 5.0
VoIP Monitoring Management
Installation and Upgrade
14-300446
Issue 4
January 2008
Material ID 700439722
© 2008 Avaya Inc.
All Rights Reserved.
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Contents
Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5
Purpose. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5
Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5
Intended Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5
Conventions Used in This Book . . . . . . . . . . . . . . . . . . . . . . . . . . .
5
Support Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Avaya Technology and Consulting (ATAC) . . . . . . . . . . . . . . . .
Communications, Solutions, and Integration (CSI)
Group of Software Services . . . . . . . . . . . . . . . . . . . . . . . .
Avaya Global Services Delivery (GSD) . . . . . . . . . . . . . . . . . . .
Avaya Global Technical Services. . . . . . . . . . . . . . . . . . . . . .
Customized Management Solutions for Avaya Integrated Management.
Avaya Contact Information . . . . . . . . . . . . . . . . . . . . . . . . .
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Product Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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How to Access Books on the Web . . . . . . . . . . . . . . . . . . . . . . . . . .
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Chapter 2: Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
11
What is Avaya VoIP Monitoring Manager? . . . . . . . . . . . . . . . . . . . . . .
11
Avaya VoIP Monitoring Manager Components . . .
Avaya VoIP Monitoring Manager Server . . . . .
Avaya VoIP Monitoring Manager RTCP Monitor .
Avaya VoIP Monitoring Manager Client . . . . .
Avaya VoIP Monitoring Manager Web Client . .
WebLM License Server . . . . . . . . . . . . . .
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Support for Microsoft Windows Vista . . . . . . . . . . . . . . . . . . . . . . . .
14
Chapter 3: Pre-Installation Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
15
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
15
Ensuring Windows SNMP Service is Installed . . . . . . . . . . . . . . . . . . . .
17
Chapter 4: VoIP Monitoring Manager Installation . . . . . . . . . . . . . . . . . . . .
19
VoIP Monitoring Manager CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
19
Avaya VoIP Monitoring Manager License Key . . . . . . . . . . . . . . . . . . . .
19
Microsoft SQL 2005 Database. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
20
VoIP Monitoring Manager System Requirements . . . . . . . . . . . . . . . . . .
21
Installing the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing VoIP Monitoring Manager With a Database Already Installed . . . .
24
28
Installing the Client Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
30
Installing VoIP Monitoring Manager Licenses . . . . . . . . . . . . . . . . . . . .
32
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Issue 4 January 2008
3
Contents
Uninstalling the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
33
Chapter 5: Post-Installation Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . .
35
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
35
Procedure 1: Check for a Valid Community Name . . . . . . . . . . . . . . . . .
36
Procedure 2: Configure the Avaya Communication Manager Administration Forms 37
Configuring the IP Network Region Form . . . . . . . . . . . . . . . . . . . .
38
Configuring the System Parameters IP-Options Form . . . . . . . . . . . . .
39
Procedure 3: Configure the RTCP Listen Port . . . . . . . . . . . . . . . . . . . .
40
Procedure 4: Configure LDAP Authentication for VoIP Monitoring Manager Users
Using a Microsoft Active Directory Server . . . . . . . . . . . . . . . . . . . .
Using an Open LDAP Server or Compatible Directory Server . . . . . . . . .
41
41
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Procedure 5: Import a CA Certificate on the VoIP Monitoring Manager Server . .
45
Index
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4 Avaya Integrated Management VoIP Monitoring Management Installation and Upgrade
49
Chapter 1: Introduction
Purpose
The purpose of this book is to provide the following information:
●
Hardware and software requirements for Microsoft® Windows® servers.
●
Pre-installation tasks that must be completed prior to installation.
●
Procedures to install Avaya Voice Over IP (VoIP) Monitoring Manager. If this product is
already installed on your system, it will be upgraded during this installation.
Prerequisites
System administrators who install VoIP Monitoring Manager should be experienced in installing
software on Windows operating systems in a data infrastructure network environment.
Intended Audience
This book is written for system administrators who are responsible for installing software on
Windows servers.
Conventions Used in This Book
The following typographical conventions are used:
●
Bold type is used to indicate information that you type, buttons in a window, selections in a
menu, and the Enter key on the keyboard. It is also used for emphasis.
●
Courier font is used for any information that the computer screen displays.
●
Arrows indicate options that you select from cascading menus; for example, “Select File >
Open” means choose the “Open” option from the “File” menu.
Issue 4 January 2008
5
Introduction
Support Resources
Avaya provides a variety of planning, consulting, and technical services. The following sections
describe the resources and services that are available.
Avaya Technology and Consulting (ATAC)
Avaya Technology and Consulting (ATAC) works with client teams to develop detailed solutions
for connectivity to Avaya Communication Manager solutions. The ATAC also designs network
configurations.
Communications, Solutions, and Integration (CSI)
Group of Software Services
Avaya Communications, Solutions, and Integration (CSI) Group of Software Services offers
customers the following services:
●
Platform readiness verification
●
Remote implementation and installation
●
Network management server configuration
●
Customer acceptance verification
●
Custom on-site services
The CSI Group consists of the following two teams:
●
Converged Solutions Implementation Engineering
The Converged Solutions Implementation Engineering (CSIE) team implements multi-site
media gateway (G350/G450/G650/G700) deployment projects for both voice and data
design. The overall direction of the CSIE team is to bring the correct methodology to these
complex deployments that span various regions and to provide continuity to the overall
project from the voice and data implementation standpoint.
●
Data Network Implementation Engineering (formerly RNIS)
The Data Network Implementation Engineering team implements and/or upgrades existing
or new data networks. This team analyzes the customer’s network design requirements and
performance expectations, and then creates the hardware and software installation
specification used to implement data devices including Cajun, VPN, Wireless LAN, Secure
Gateways, Extreme, and multi-vendor data equipment.
6 Avaya Integrated Management VoIP Monitoring Management Installation and Upgrade
Support Resources
The CSI Group provides support on a contract basis. You can purchase various implementation
offers from the CSI Group in Tampa, Florida. See Table 1: Customer-Accessible Resources on
page 9 for contact information.
Avaya Global Services Delivery (GSD)
Avaya Global Services Delivery (GSD) provides support to the Avaya Integrated Management
client teams, field technicians, and customers. The GSD will bill customers for support on a time
and materials basis if the following conditions exist:
●
Customers do not provide remote access.
●
Customers do not have a current maintenance agreement.
●
Customers do not procure and install the required systems and software as defined in the
Integrated Management Services Support Plan.
●
Customers request support that is outside the purchase agreement.
The GSD does not support hardware or software that customers purchase from third-party
vendors.
Avaya Global Technical Services
Avaya Global Technical Services answers customer calls about products in Avaya Integrated
Management. They will either answer your questions directly or connect you with an associate
who can answer questions about the products.
Issue 4 January 2008
7
Introduction
Customized Management Solutions for Avaya Integrated
Management
The Integrated Management Product Team understands customer’s needs and is focused on
customer satisfaction. See Table 1: Customer-Accessible Resources on page 9 for contact
information. The Product Team will assist customers with Avaya Integrated Management
projects and will provide:
●
Project Management — An Integrated Management project person will work with the
customer to access configuration and customization requirements for any or all
applications within each Avaya Integrated Management offer. If custom work is required,
the evaluation will include a proposed statement of work and price. Note that this offer is
not intended to provide installation for customers that choose to implement Integrated
Management applications using Avaya Services or third-party implementation services.
●
Training — Basic training can be performed remotely using an interactive medium to
display the applications and a conference bridge for audio. On-site training can be
customized to meet the customer’s needs. Customized training will focus on application
functionality that is relevant to the customer and provide focused knowledge transfer to
facilitate application-specific training.
8 Avaya Integrated Management VoIP Monitoring Management Installation and Upgrade
Support Resources
Avaya Contact Information
Table 1 and Table 2 provide contact information that you may use if you need assistance during
the process of installing and setting up Avaya Integrated Management. To access the links in
Table 2, you must be able to access the Avaya intranet.
Table 1: Customer-Accessible Resources
Resource
Contact Information
Avaya Support Center
http://www.avaya.com/support
Avaya Global
Technical Services
+1 800 242-2121 x15921
Communications,
Solutions, and
Integration (CSI)
Group of Software
Services
+1 800 730-9108, prompt 3
Integrated
Management Product
Team
Send email to: AIMtraining@avaya.com
Toll Fraud Intervention
+1 800 643-2353, prompt 1
Table 2: Avaya Internal Resources
Resource
Contact Information
Avaya System
Management Support
http://aem-support.dr.avaya.com
Avaya Technology and
Consulting (ATAC)
+1 888 297-4700, prompt 2,6
http://forum.avaya.com (requires a password)
Communications,
Solutions, and
Integration (CSI)
Group of Software
Services
http://associate2.avaya.com/sales_market/products/
data-implementation-services/
Integrated
Management Services
Support Plan
http://associate2.avaya.com/solution/support_plans/#Enterprise
Issue 4 January 2008
9
Introduction
Product Documentation
The latest version of Avaya Integrated Management product documentation, including this
book, is available from the Avaya Support Web Site. To view or download these books from the
Web, you must have access to the Internet, an Internet browser, and Adobe Reader. Adobe
Reader 7.0 is provided on the Windows Server CD and is also available from http://
www.adobe.com. See How to Access Books on the Web for instructions on how to view or
download these books.
How to Access Books on the Web
To view or download books from the Avaya Support Web Site, follow these steps:
1. Access http://www.avaya.com/support.
2. Click FIND DOCUMENTATION and TECHNICAL INFORMATION by PRODUCT NAME.
3. Click the letter I in the alphabet listing.
4. Locate the Integrated Management product or offer name and click the corresponding link.
5. Click View all documents to display a list of available books for that product or offer.
10 Avaya Integrated Management VoIP Monitoring Management Installation and Upgrade
Chapter 2: Overview
What is Avaya VoIP Monitoring Manager?
Avaya Voice Over IP (VoIP) Monitoring Manager is a VoIP Quality of Service (QoS) monitoring
tool. It enables you to monitor and review the quality of a call on an Avaya VoIP Network.
Avaya VoIP Monitoring Manager allows you to view QoS data (such as jitter, round trip time
(RTT), and packet loss) experienced at the endpoints and during a session. This data displays
in real-time or for previously active endpoints. With this information, you can begin to
troubleshoot and isolate problems.
Avaya VoIP Monitoring Manager allows you to:
●
Search Endpoints. You can search endpoints active from a specified time in the past or
between a date range. Advanced search options enable you to narrow your search to
match phone numbers, network addresses, or QoS levels.
●
View Reports. Once you have a list of endpoints, you can select one or more endpoints in
a session and view the associated reports. The reports display QoS data such as jitter,
round trip time (RTT), and packet loss. This is particularly useful for monitoring gateways
or locating problems at a particular endpoint.
Since you can view reports for endpoints involved in a session, this information will assist
you with determining problems that occur between two endpoints or in an isolated area of
the network.
●
Export Reports. You can export the report data to a comma separated value (csv) file.
You can open this file in most database and spreadsheet programs such as Microsoft
Excel. Exporting the data to a spreadsheet enables you to manipulate the data so you can
create your own reports.
●
Generate Automatic Alarms. You can generate Simple Network Management Protocol
(SNMP) traps/alarms, which allow the VoIP Monitoring Manager to alert you when the
jitter, RTT, or packet loss reaches certain levels. You can routinely monitor the network and
troubleshoot problems.
Issue 4 January 2008
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Overview
Avaya VoIP Monitoring Manager Components
The Avaya VoIP Monitoring Manager incorporates the Avaya VoIP Monitoring Manager
Real-time Transport Control Protocol (RTCP) Monitor and the Avaya VoIP Monitoring Manager
Server, which accepts connections from the Avaya VoIP Monitoring Manager Client. The server
software must be installed on the network to work correctly. A Windows SNMP Agent must also
be installed on the server.
VoIP Monitoring Manager also uses a database. During installation, the VoIP Monitoring
Manager integrated Microsoft SQL Server 2005 Express Edition database is installed by
default. However, you can choose to install a different Microsoft SQL database.
The components and their relationship are described in more detail in the following sections.
Avaya VoIP Monitoring Manager Server
The Avaya VoIP Monitoring Manager Server acts as a proxy between the Microsoft SQL Server
2005 Express Edition database and the Avaya VoIP Monitoring Manager Client. It manages
connectivity to the database and provides an interface to configure the Avaya VoIP Monitoring
Manager RTCP Monitor. The Avaya VoIP Monitoring Manager Server is a Java application that
runs as a Windows service on the same PC as the RTCP Monitor. The database can reside on
the same PC as the server and RTCP Monitor, or it can reside on a separate PC.
Note:
Note:
SSL communication between the VoIP Monitoring Manager Web Client and the
VoIP Monitoring Manager server is not supported.
Avaya VoIP Monitoring Manager RTCP Monitor
The Avaya VoIP Monitoring Manager RTCP Monitor collects the RTCP packets sent from the
Avaya endpoints and stores the information in a proprietary database. The RTCP Monitor also
runs as a sub-agent of the Windows SNMP Agent. All the information contained in the database
can be queried using Microsoft SQL.
12 Avaya Integrated Management VoIP Monitoring Management Installation and Upgrade
Avaya VoIP Monitoring Manager Components
Avaya VoIP Monitoring Manager Client
The Avaya VoIP Monitoring Manager Client provides the graphical user interface (GUI) to view
the VoIP Monitoring Manager data. The client does not communicate with the RTCP Monitor,
does not use the Windows SNMP service, and does not communicate with the database. The
data that is displayed is gathered from the Avaya VoIP Monitoring Manager Server. The Avaya
VoIP Monitoring Manager Client may be installed on the same PC as the Avaya VoIP Monitoring
Manager Server, or it may be installed on another PC on the network.
Avaya VoIP Monitoring Manager Web Client
The Avaya VoIP Monitoring Manager Client can run as a Web application in a browser. This is
useful if you only have the Avaya VoIP Monitoring Manager Server installed. To run the Avaya
VoIP Monitoring Manager Client as a Web application, the following requirements must be met:
●
The PC on which Avaya VoIP Monitoring Manager Server is installed must be running a
Web server. The Apache Web server is automatically installed on the server when the
Avaya VoIP Monitoring Manager Server software is installed.
●
The Web server must be configured to publish the file to the following VoIP Monitoring
Manager installation path:
C:\Program Files\Avaya\VoIP Monitoring Manager\jars\ClientApplet.htm
Note:
The server installation will apply this configuration.
Note:
●
The PC you will use to access the Avaya VoIP Monitoring Manager Server must be able to
connect to the VoIP Monitoring Manager Server via a web browser and have the following
software installed:
- Microsoft Internet Explorer 6.0 with Service Pack 2 or Internet Explorer 7.0
- SUN Java 2 Runtime Environment, SE v1.5.0_11
If you run the Web client, you will not have access to some of the features—such as connecting
to a new server and copying— that are available in the application.
Note:
Note:
SSL communication between the VoIP Monitoring Manager Web Client and the
VoIP Monitoring Manager server is not supported.
Issue 4 January 2008
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Overview
WebLM License Server
The WebLM License Server manages your licenses for Avaya Integrated Management
products. It is required when you purchase the VoIP Monitoring Manager license key to activate
VoIP Monitoring Manager beyond the 90-trial period. The WebLM License Server is not
required to use the 90-day trial version.
The WebLM License Server application is provided on the VoIP Monitoring Manager CD. If you
have purchased the VoIP Monitoring Manager license key, install the WebLM License Server. If
the WebLM License Server is already installed on another server, you do not have to install it.
During the installation, you will be prompted for the IP address of the server where the WebLM
application is installed.
See Avaya VoIP Monitoring Manager License Key on page 19 for more information about VoIP
Monitoring Manager licenses. See Installing VoIP Monitoring Manager Licenses on page 32 for
instructions on how to install VoIP Monitoring Manager licenses.
Support for Microsoft Windows Vista
VoIP Monitoring Manager Release 5.0 can be installed on systems running Microsoft Windows
Vista Business (32-bit and 64-bit editions) and Microsoft Windows Vista Enterprise (32-bit and
64-bit editions). On Microsoft Windows Vista, VoIP Monitoring Manager Server is installed as an
auto-start application. (On the other supported versions of Microsoft Windows operating system,
VoIP Monitoring Manager Server is installed as a Windows service.) When you log into the server
on which VoIP Monitoring Manager Server installed, VoIP Monitoring Manager Server automatically starts. When you log out of the server, VoIP Monitoring Manager Server automatically stops.
As a result, you must stay logged into the server if you want VoIP Monitoring Manager Server to
continue running.
Note:
Note:
If you log into the server using Remote Desktop Connection and then terminate
the Remote Desktop Connection session without logging off the machine, VoIP
Monitoring Manager Server will continue to run.
14 Avaya Integrated Management VoIP Monitoring Management Installation and Upgrade
Chapter 3: Pre-Installation Tasks
Overview
Before installing Avaya VoIP Monitoring Manager, you must complete the following
pre-installation tasks.
1. Check the minimum hardware and software requirements for the server. (See VoIP
Monitoring Manager System Requirements on page 21.)
Note the following:
●
The client and server software communicate using Java Remote Method Invocation
(RMI), and use port 1099 on the machine on which the server is running. If this port is
unavailable, the server will attempt to use the following ports: 49177, 51173, or 63006.
Although it is unlikely that all of these ports will be in use on a single machine, ensure
that at least one of these ports is available.
●
For network connectivity, only one network interface is supported. Dual network interface
cards (NICs) or additional software network interfaces, such as a VPN interface, are not
supported.
●
VoIP Monitoring Manager Release 5.0 must be installed on a separate Windows server
than the server on which the Enterprise Network Management Release 5.0 applications
are installed. VoIP Monitoring Manager Release 5.0 cannot be co-resident with Network
Management Console or any other application included in the Enterprise Network
Management offer. VoIP Monitoring Manager Release 5.0 supports VMWare based
installations. This allows you to use the same hardware with multiple virtual machines to
install VoIP Monitoring Manager on one of the virtual machines. The system resources of
the virtual machine must meet the minimum system requirements as described in
Table 3: VoIP Monitoring Manager Server Minimum Requirements on page 21.
For a description of the applications included in the Enterprise Network Management
offer, see Avaya Integrated Management Release 5.0 Overview, document number
14-601718.
Issue 4 January 2008
15
Pre-Installation Tasks
2. If you are upgrading from the previous release, check that all previous sequential upgrades
and/or major releases of Avaya VoIP Monitoring Manager were installed before installing
this release. If the wizard detects a software upgrade that is not sequential, the wizard will
stop and display a message to install the skipped releases.
Note:
Note:
If you are upgrading Avaya VoIP Monitoring Manager and there are previous
releases of other Integrated Management applications on the Windows server,
you must either upgrade the other Integrated Management applications to this
version of Avaya VoIP Monitoring Manager, or install the new version of Avaya
VoIP Monitoring Manager on another Windows server.
3. If you have a large system (greater than 1000 simultaneous IP calls) or plan to keep historic
VoIP Monitoring Manager data for long periods of time, it is recommended that you install
VoIP Monitoring Manager on a separate server than that on which Network Management
Console with System View is installed.
4. Ensure that the Windows Simple Network Management Protocol (SNMP) Agent is installed
on the Windows server and set to start automatically. (See Ensuring Windows SNMP
Service is Installed on page 17.)
5. Carefully review Avaya Integrated Management Implementation Guidelines, document
number 555-233-163. This document is available from the Avaya Support Web Site. (See
How to Access Books on the Web on page 10.) This document describes server
configuration requirements and provides pre-installation forms that must be completed
before you begin installing the Avaya Integrated Management products. The pre-installation
forms contain information that you will need to install the products, such as IP addresses,
server domain names, and port addresses.
6. Complete the Ready Reckoner form. This form is available in the Avaya Integrated
Management Implementation Guidelines, document number 555-233-163. Completing this
form will help you predict the size of your database and therefore help you determine if the
Microsoft SQL Server 2005 Express Edition database will meet your needs. If not, a larger
database such as Microsoft SQL 2000 can be installed. You can also use the Ready
Reckoner form to adjust numbers, such as RTCP Reporting Intervals and History Days to
determine how to set them to achieve the desired goal. Changing some numbers can help
you obtain better data.
7. Carefully review this entire book before you start the installation.
16 Avaya Integrated Management VoIP Monitoring Management Installation and Upgrade
Ensuring Windows SNMP Service is Installed
Ensuring Windows SNMP Service is Installed
The Windows SNMP service must be installed on the PC on which you are going to install the
Avaya VoIP Monitoring Manager Server. The Windows SNMP service enables the RTCP
Monitor to publish the data and is required for the VoIP Monitoring Manager Server software to
function.
The Windows SNMP service is provided on the Microsoft Windows operating system CD. It is
not automatically installed when the Windows operating system is installed. Before installing the
VoIP Monitoring Manager software, you must confirm that the Windows SNMP service is
installed on the VoIP Monitoring Manager server and set to start automatically. To do this, follow
these steps:
1. From the Start menu, access the Services window.
The Services window appears.
2. Scroll down to see if SNMP Service is installed. It should appear in the Name column and
be set to start automatically.
3. If SNMP service is not set to run automatically or does not appear, do one of the following:
●
If the SNMP service is installed but not set to run automatically, do the following:
1. Right-click on SNMP Service and select Properties from the context menu.
The SNMP Service Properties dialog box opens.
2. From the Startup Type drop down list, select Automatic and click the OK button.
●
Note:
If the Windows SNMP service is not installed, you must install it from the Windows
operating system CD.
Note:
When you install the SNMP service from the Windows operating system CD, you
must configure a community name with read-write community rights. See
Procedure 1: Check for a Valid Community Name on page 36.
Issue 4 January 2008
17
Pre-Installation Tasks
18 Avaya Integrated Management VoIP Monitoring Management Installation and Upgrade
Chapter 4: VoIP Monitoring Manager Installation
VoIP Monitoring Manager CD
The VoIP Monitoring Manager CD contains the following components:
Note:
●
VoIP Monitoring Manager Client
●
VoIP Monitoring Manager Server (90-day trial version)
●
WebLM License Server (optional component required to fully activate VoIP Monitoring
Manager beyond the 90-day trial period; not required for the 90-day trial version)
●
Adobe Acrobat Reader (required to view documents)
Note:
The VoIP Monitoring Manager Server software must be installed on a machine
connected to the network. The VoIP Monitoring Manager Client software may be
installed on the same machine as the server, or it may be installed on another
machine on the network.
Avaya VoIP Monitoring Manager License Key
The VoIP Monitoring Management offer provides a 90-day trial version of VoIP Monitoring
Manager. Customers have the option of purchasing the VoIP Monitoring Manager license key.
This key is required to fully activate the VoIP Monitoring Manager beyond the 90-day trial
period. The license key is available as an add-on option in the Avaya Integrated Management
offers. When a license key is purchased, an instance of WebLM License Server is required to
manage the license key. See WebLM License Server on page 14 for more information about the
WebLM License Server. See Installing VoIP Monitoring Manager Licenses on page 32 for
instructions on how to install VoIP Monitoring Manager licenses.
Issue 4 January 2008
19
VoIP Monitoring Manager Installation
Microsoft SQL 2005 Database
During VoIP Monitoring Manager installation, you can install your own database if you do not
want to install the Microsoft SQL Server 2005 Express Edition database provided on the VoIP
Monitoring Manager CD. If you are installing the database separately, it is recommended that
you install it on the same server as the VoIP Monitoring Manager server to ensure optimal
performance.
If VoIP Monitoring Manager with the MSDE or Microsoft SQL Server 2005 Express Edition
database is already installed on the server, and you plan to install an unlimited version of a
Microsoft database on the same server, it is recommended that you upgrade the MSDE or
Microsoft SQL Server 2005 Express Edition database using the Microsoft SQL installer. An
upgrade installation performed in this way will preserve pre-existing data.
20 Avaya Integrated Management VoIP Monitoring Management Installation and Upgrade
VoIP Monitoring Manager System Requirements
VoIP Monitoring Manager System Requirements
Table 3 and Table 4 provide the minimum system requirements to install and operate the VoIP
Monitoring Manager Server and Client software.
Table 3: VoIP Monitoring Manager Server Minimum Requirements
Component
Required
Comments
Operating System
Microsoft Windows 2000 server with
Service Pack 4,
Microsoft Windows XP Professional
with Service Pack 2
Microsoft Windows 2003 Standard
Edition server with Service Pack 2
Microsoft Windows 2003 Enterprise
Edition server with Service Pack 2,
Microsoft Windows Vista Business
(32-bit and 64-bit editions), or
Microsoft Windows Vista Enterprise
(32-bit and 64-bit editions)
Only English operating systems
are supported.
VoIP Monitoring Manager
cannot be installed on the same
Windows server as the
Enterprise Network
Management applications.
NOTE:
If using Microsoft Windows 2003
Standard Edition or Enterprise
Edition server, Service Pack 2 is not
required if you are using a Microsoft
SQL database on another server.
Service Pack 2 is required if you are
installing the Microsoft SQL Server
2005 Express Edition database
(included on the VoIP Monitoring
Manager installation CD) on the
same server as VoIP Monitoring
Manager.
NOTE:
You can install VoIP Monitoring
Manager on VMWare running one of
the supported operating systems.
Processor
2.8 GHz Pentium® 4
Hard Drive
40 GB
Memory
1.5 GB RAM
A maximum of two processors
is supported.
1 of 2
Issue 4 January 2008
21
VoIP Monitoring Manager Installation
Table 3: VoIP Monitoring Manager Server Minimum Requirements (continued)
Component
Required
Comments
Network
Connectivity
TCP/IP 100 Mbit Network Card
IMPORTANT:
Only one network interface is
supported. Dual network
interface cards (NICs) or
additional software network
interfaces, such as a VPN
interface, are not supported.
Modem
56K modem for remote access
CD-ROM Drive
Required for installation.
Monitor
SVGA 1024 X 768 display
SNMP Agent
The Simple Network Management
Protocol (SNMP) Agent is the
Windows Service that runs on your
computer. It is provided with the
Windows operating system CD but is
not installed by default. When
installing the VoIP Monitoring
Manager, you will be prompted to
install it, if it is not already installed.
Extra Software
Anti-virus software
pcAnywhere
Required for Avaya support.
pcAnywhere is required for
remote access by Avaya
Services.
Web Browser
Internet Explorer 6.0 with Service
Pack 1 or
Internet Explorer 7.0
Required for access to the
Integrated Management
Launch Page and web-based
clients.
Port
The client and server software
communicate using Java Remote
Method Invocation (RMI), and use
port 1099 on the machine on which
the server is running.
If this port is unavailable, the server
will attempt to use the following
ports: 49177, 51173, or 63006.
Although it is unlikely that all of these
ports will be in use on a single
machine, ensure that at least one of
these ports is available.
2 of 2
22 Avaya Integrated Management VoIP Monitoring Management Installation and Upgrade
VoIP Monitoring Manager System Requirements
Table 4: VoIP Monitoring Manager Client Minimum Requirements
Component
Required
Comments
Operating System
Microsoft Windows 2000 server
with Service Pack 4,
Microsoft Windows 2000
Professional with Service Pack 4,
Microsoft Windows XP Professional
with Service Pack 2
Microsoft Windows 2003 Standard
Edition server with Service Pack 2
Microsoft Windows 2003 Enterprise
Edition server with Service Pack 2,
Microsoft Windows Vista Business
(32-bit and 64-bit editions),
or
Microsoft Windows Vista Enterprise
(32-bit and 64-bit editions)
Only English operating
systems are supported.
NOTE:
You can install VoIP Monitoring
Manager on VMWare running one
of the supported operating systems.
Processor
600 MHz Pentium®
Hard Drive
1 GB
Memory
256 MB RAM
Monitor
SVGA 1024 X 768 display
Network Connectivity
TCP/IP 10/100 Network Card
Modem
56K Modem
CD-ROM Drive
Other Software
May be required for remote
access to the client PC.
Required for installation.
Internet Explorer 6.0 with Service
Pack 1 or
Internet Explorer 7.0 and
Java Runtime Environment 1.5.11
(Java Runtime Environment 1.5.11
is provided.)
Required to access the
Integrated Management
Launch Page and
web-based client.
Issue 4 January 2008
23
VoIP Monitoring Manager Installation
Installing the Software
Use this procedure to install VoIP Monitoring Manager Server, VoIP Monitoring Manager Client,
and WebLM Server on the Windows server. The procedure to install or upgrade Avaya VoIP
Monitoring Manager is generally the same.
Note:
Note:
If you are upgrading Avaya VoIP Monitoring Manager and there are previous
releases of other Integrated Management applications on the Windows server,
you must either upgrade the other Integrated Management applications to this
version of Avaya VoIP Monitoring Manager, or install the new version of Avaya
VoIP Monitoring Manager on another Windows server.
1. Ask all users to log off the system.
2. Close all open windows and applications.
3. Insert the Avaya Integrated Management, VoIP Monitoring Manager 5.0 CD into the
CD-ROM drive.
The Avaya Integrated Management VoIP Monitoring Manager window appears. It provides
the main menu.
Note:
Note:
Install Acrobat Reader if it is not already installed on the computer.
4. Click Install VoIP Monitoring Manager.
The Welcome dialog box appears.
Note:
Note:
If Network Management is installed on the server, a message appears stating if
you are supporting a network of more than 2000 IP endpoints/devices, it is
recommended that VoIP Monitoring Manager and the Network Management
applications be installed on separate servers. To continue with the installation,
click the Yes button. If it is necessary to install VoIP Monitoring Manager on
another server, click the No button to exit the installation.
5. Click the Next button.
The License Agreement dialog box appears.
6. Read the license agreement.
Note:
Note:
You cannot install VoIP Monitoring Manager unless you accept the license
agreement.
24 Avaya Integrated Management VoIP Monitoring Management Installation and Upgrade
Installing the Software
7. If you accept the license agreement, click the I accept the terms of the license
agreement option button, and then click the Next button.
The Choose Destination Location dialog box appears. By default, the application will be
installed in c:\Program Files\Avaya.
8. Perform one of the following steps:
●
To install the applications in the default folder, click the Next button.
●
To change the folder where the applications will be installed, click the Change button,
specify the folder you want to use, and then click the Next button.
The Select Features dialog box appears. This dialog box displays the applications you can
install. See WebLM License Server on page 14 for information about the WebLM
application.
9. Make sure the applications you want to install are selected. By default, VoIP Monitoring
Manager Client, VoIP Monitoring Manager Server, and WebLM License Server are
selected. It is recommended that you install the VoIP Monitoring Manager Client with the
VoIP Monitoring Manager Server.
10. Click the Next button.
One of the following appears:
●
If IIS (Microsoft’s Web Server) is detected on the server, the IIS Installation Detected
dialog box appears. Enter the new port number on which IIS should run, and then click
the Next button. By default, the new port is 8989.
The Apache Server Information dialog box appears. Go to Step 11.
Note:
Note:
If the Apache server is already installed on this server, you are not prompted for
the Apache server information. Instead, the Avaya Integrated Management
Launch Page Server dialog box appears. Go to Step 13.
●
Note:
If IIS is not detected on the server, the Apache Server Information dialog box appears.
Go to Step 11.
Note:
If the Apache server is already installed on this server, you are not prompted for
the Apache server information. Instead, the Avaya Integrated Management
Launch Page Server dialog box appears. Go to Step 13.
11. Enter the Network Domain, Server Name, and Administrator’s e-mail address. By default,
Apache HTTP server programs and short cuts will be installed for all users. Choose to
install only for current user if desired.
Note:
Note:
The Network Domain, Server Name, and Administrator’s e-mail fields must be
completed. The Administrator’s e-mail address allows the system to notify the
administrator if problems occur during the Apache installation.
Issue 4 January 2008
25
VoIP Monitoring Manager Installation
12. Click the Next button.
The Avaya Integrated Management Launch Page Server dialog box appears.
13. Enter the IP Address of your Avaya Integrated Management Launch Page Server, and then
click the Next button.
The Install New Database or Use an Existing Database dialog box appears.
14. Based on whether you are installing the Microsoft SQL Server 2005 Express Edition
database that is included on the VoIP Monitoring Manager CD, or using a database already
installed, do one of the following:
●
If you want to install the Microsoft SQL Server 2005 Express Edition database that is
included on the VoIP Monitoring Manager CD, continue with Step 15.
●
If you want to use a database that is already installed, go to Installing VoIP Monitoring
Manager With a Database Already Installed on page 28.
15. Select Install SQL Server Express from this CD, and then click the Next button.
The SQL Server Express Service Pack Installation Steps dialog box appears.
Note:
Note:
It is recommended that you complete the VoIP Monitoring Manager installation,
and then download and install the latest Microsoft SQL Server 2005 Express
Edition Service Pack.
16. Click the Print button to print a copy of the SQL Server Express Service Pack Installation
Steps.
17. Click the Next button.
A message box appears stating that the SQL Server Express database will be installed on
Windows with mixed mode security.
18. Click the OK button.
The Database Login Information dialog box appears. The SQL Server Express
administrator login is provided.
19. Enter the SQL Server Express Administrator password, confirm the password, and then
click the Next button.
This password must consist of at least 8 characters and must meet three of the following
criteria:
●
Contain at least one uppercase letter.
●
Contain at least one lowercase letter.
●
Contain at least one number.
●
Contain at least one non-alphanumeric character (for example, #, %, or ^).
26 Avaya Integrated Management VoIP Monitoring Management Installation and Upgrade
Installing the Software
Note:
Note:
After you set the SQL Server Express Administrator password, make a note of it
in a secure location. Do not change the SQL Server Express Administrator login
provided.
●
If you are installing the WebLM License Server, the WebLM Port Information dialog box
appears. Go to Step 20.
●
If you are not installing the WebLM License Server, the WebLM Server Information dialog
box appears. Perform one of the following steps:
- If you have licenses to activate VoIP Monitoring Manager beyond the 90-day trial
period, enter the IP address of the server on which the WebLM License Server
application is installed, and then click the Next button.
The WebLM Port Information dialog box appears. Go to Step 20.
- If you do not have licenses for VoIP Monitoring Manager, leave the IP address field
blank, and then click the Next button.
A message appears stating you have not entered a WebLM IP address and VoIP
Monitoring Manager will run as an evaluation version. Click the OK button.
The Start Copying Files dialog box appears. Go to Step 22.
20. Enter the port number on which the WebLM License Server should run, and then click the
Next button.
One of the following appears:
●
The Start Copying Files dialog box appears. Go to step 22.
●
If you are installing the applications on a Windows 2003 server and the Windows firewall
is activated, the Modifying Firewall dialog box appears. Go to step 21.
21. Perform one of the following steps:
●
If you want the installation program to modify the your firewall settings, click Let Setup
modify the Firewall’s settings, and then click the Next button.
●
If you do not want to make any changes to your firewall settings, click Do not make any
changes, and then click the Next button.
The Start Copying Files dialog box appears.
22. Review the setup information, and then click the Next button.
The installation status bar appears while files are configured and installed. When the
installation is complete, a message appears stating not to forget to configure Avaya
Communication Manager so that it is pointing towards the VoIP Monitoring Manager server.
23. Click the OK button.
The InstallShield Wizard Complete dialog box appears.
24. Remove the CD from the CD-ROM drive.
25. Click the Finish button to restart the server.
Issue 4 January 2008
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VoIP Monitoring Manager Installation
26. Be sure to download and install the latest Microsoft SQL Server 2005 Express Edition
Service Pack as described in Steps 15 and 16.
See “Post-Installation Tasks” on page 35 for configuration tasks you must perform before you
use VoIP Monitoring Manager.
Installing VoIP Monitoring Manager With a Database Already
Installed
Use this procedure if you want to use a local or remote database that is already installed. This
procedure also includes installation of the WebLM server application.
1. See Installing the Software on page 24 and perform Steps 1 through 13. At Step 13, the
Install New Database or Use an Existing Database dialog box appears.
2. Select Use a database currently installed, and click the Next button.
The Where is Your Database Located? dialog box appears.
3. Based on whether the database is installed on this server or another server, perform one of
the following steps:
●
If the database is installed on this machine, select Locally, on this machine, and click
the Next button.
The Does the Database Need to be Initialized? dialog box appears. Go to Step 4.
●
If the database is installed on another machine, select Remotely, on another machine,
and click the Next button.
The Database Server IP Address dialog box appears.
Enter the IP Address of the database location, and click the Next button.
The Does the Database Need to be Initialized? dialog box appears. Go to Step 4.
28 Avaya Integrated Management VoIP Monitoring Management Installation and Upgrade
Installing the Software
4. Perform one of the following steps:
●
If yes, select Yes, it needs to be initialized, and click the Next button.
The Configure Existing Database dialog box appears. Back up the existing database as
recommended. After the database is backed up, click the Next button.
●
If you are installing the WebLM License Server, the WebLM Port Information dialog
box appears. Go to Step 5.
●
If you are not installing the WebLM License Server, the WebLM Server Information
dialog box appears. Perform one of the following steps:
- If you have licenses to activate VoIP Monitoring Manager beyond the 90-day trial
period, enter the IP address of the server on which the WebLM License Server
application is installed, and then click the Next button.
The WebLM Port Information dialog box appears. Go to Step 5.
- If you do not have licenses for VoIP Monitoring Manager, leave the IP address field
blank, and then click the Next button.
A message appears stating you have not entered a WebLM IP address and VoIP
Monitoring Manager will run as an evaluation version. Click the OK button.
The Start Copying Files dialog box appears. Go to Step 6.
●
If no, select No, it has existing VoIP data, and click the Next button.
The Update Existing Database dialog box appears. Back up the existing database as
recommended. After the database is backed up, click the Next button.
●
If you are installing the WebLM License Server, the WebLM Port Information dialog
box appears. Go to Step 5.
●
If you are not installing the WebLM License Server, the WebLM Server Information
dialog box appears. Perform one of the following steps:
- If you have licenses to activate VoIP Monitoring Manager beyond the 90-day trial
period, enter the IP address of the server on which the WebLM License Server
application is installed, and then click the Next button.
The WebLM Port Information dialog box appears. Go to Step 5.
- If you do not have licenses for VoIP Monitoring Manager, leave the IP address field
blank, and then click the Next button.
A message appears stating you have not entered a WebLM IP address and VoIP
Monitoring Manager will run as an evaluation version. Click the OK button.
The Start Copying Files dialog box appears. Go to Step 6.
Issue 4 January 2008
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VoIP Monitoring Manager Installation
5. Enter the port number on which the WebLM License Server should run, and click the Next
button.
The Start Copying Files dialog box appears.
6. Review the setup information, and then click the Next button.
The installation status bar appears while files are configured and installed. When the
installation is complete, a message appears stating not to forget to configure Avaya
Communication Manager so that it is pointing towards the VoIP Monitoring Manager server.
7. Click the OK button.
The InstallShield Wizard Complete dialog box appears.
8. Remove the CD from the CD-ROM drive.
9. Click the Finish button to restart the server.
See “Post-Installation Tasks” on page 35 for configuration tasks you must perform before you
use VoIP Monitoring Manager.
Installing the Client Software
Use this procedure to install or upgrade the VoIP Monitoring Manager Client. The VoIP
Monitoring Manager Client may be installed on the same PC as the VoIP Monitoring Manager
Server, or it may be installed on another PC on the network.
1. Ask all users to log off the system.
2. Close all open windows and applications.
3. Insert the Avaya Integrated Management, VoIP Monitoring Manager 5.0 CD into the
CD-ROM drive.
The Avaya Integrated Management, VoIP Monitoring Manager window appears. It provides
the main menu.
Note:
Note:
Install Acrobat Reader if it is not already installed on the computer.
4. Click Install VoIP Monitoring Manager.
The Welcome dialog box appears.
5. Click the Next button.
The License Agreement dialog box appears.
30 Avaya Integrated Management VoIP Monitoring Management Installation and Upgrade
Installing the Client Software
6. Read the license agreement.
Note:
Note:
You cannot install VoIP Monitoring Manager unless you accept the license
agreement.
7. If you accept the license agreement, click the I accept the terms of the license
agreement option button, and then click the Next button.
The Choose Destination Location dialog box appears. By default, the application will be
installed in C:\Program Files\Avaya.
8. Perform one of the following steps:
●
To install the applications in the default folder, click the Next button.
●
To change the folder where the applications will be installed, click the Change button,
specify the folder you want to use, and then click the Next button.
The Select Features dialog box appears. By default, all components are selected.
9. Click the check boxes for VoIP Monitoring Manager Server and WebLM to deselect them.
Only VoIP Monitoring Manager Client should be selected. Click the Next button.
The Avaya Integrated Management Launch Page Server dialog box appears.
10. Enter the IP Address of your Avaya Integrated Management Launch Page Server, and then
click the Next button.
The VoIP Monitoring Manager Server IP Address dialog box appears.
11. Enter the IP address of your VoIP Monitoring Manager Server, and click the Next button.
The Start Copying Files dialog box appears.
12. Review the setup information and then click the Next button.
The installation status bar appears while files are configured and installed. When the
installation is complete, the InstallShield Wizard Complete dialog box appears.
13. Remove the CD from the CD-ROM drive.
14. Click the Finish button to restart the computer.
Issue 4 January 2008
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VoIP Monitoring Manager Installation
Installing VoIP Monitoring Manager Licenses
After the WebLM License Server is installed, you can install the VoIP Monitoring Manager
licenses so that you can use VoIP Monitoring Manager beyond the 90-day trial period.
Note:
Note:
To purchase the licenses, contact your Avaya representative.
To install VoIP Monitoring Manager licenses, follow these steps:
1. Select Start > Programs > Avaya > Avaya Integrated Management WebLM Server
Login.
The Web License Manager login page appears.
2. In the User Name field, enter the default user name admin.
3. In the Password field, enter the default password, weblmadmin.
4. Click the Login button.
Note:
Note:
See the administrator for the WebLM License Server for the login and password
to use after you log in for the first time using the default user name and password.
5. Click Install Licenses in the left-hand panel of the window.
6. Click the Browse button and select the license files you want to install.
7. Click the Install button to install the selected license files.
Note:
Note:
An error message appears if the license file name is invalid, belongs to another
license server, or is already installed on the current license server.
8. Click Licensed Products > IMMS in the left-hand panel to display the license details.
32 Avaya Integrated Management VoIP Monitoring Management Installation and Upgrade
Uninstalling the Software
Uninstalling the Software
Use this procedure to uninstall VoIP Monitoring Manager server and client software.
1. Select Start > Control Panel.
The Control Panel window appears.
2. Click on Add or Remove Programs.
The Add or Remove Programs window appears.
3. Click on Avaya Integrated Management VoIP Monitoring Manager.
4. Click the Remove button.
A dialog box appears prompting you to confirm that you want to remove the application.
5. Click the Yes button.
If the Microsoft SQL Server 2005 Express Edition database was installed with VoIP
Monitoring Manager, a message informs you that the Microsoft SQL Server 2005 Express
Edition database will be uninstalled. Be sure to back up VoIP Monitoring Manager data
before continuing with this procedure.
6. Click the OK button.
A message appears and asks if you want to uninstall Apache Tomcat.
7. Click the Yes button.
A dialog box appears prompting you to confirm whether you want to keep or remove each
third party application that was installed with VoIP Monitoring Manager (for example, SUN
JDK and Microsoft SQL server).
8. Click the Yes button or OK button to uninstall a third party application.
The Uninstall Complete dialog box appears.
9. Click the Yes, I want to restart my computer now option button, and then click the Finish
button.
Issue 4 January 2008
33
VoIP Monitoring Manager Installation
34 Avaya Integrated Management VoIP Monitoring Management Installation and Upgrade
Chapter 5: Post-Installation Tasks
Overview
After installing Avaya VoIP Monitoring Manager, you must complete the following
post-installation tasks.
1. Check for a valid community name. (See Procedure 1: Check for a Valid Community
Name on page 36.)
2. Configure two Avaya Communication Manager administration forms—the IP Network
Region form and the System Parameters IP-Options form. (See Procedure 2: Configure the
Avaya Communication Manager Administration Forms on page 37.)
3. Configure the RTCP Listen Port for the Avaya VoIP Monitoring Manager Server. The RTCP
Listen Port must match the default RTCP monitor server port administered on the Avaya
Communication Manager Server. The default is 5005. (See Procedure 3: Configure the
RTCP Listen Port on page 40.)
4. Configure LDAP authentication for VoIP Monitoring Manager users (optional). (See
“Procedure 4: Configure LDAP Authentication for VoIP Monitoring Manager Users” on
page 41.)
5. Install a CA certificate on the VoIP Monitoring Manager server (optional). (See “Procedure
5: Import a CA Certificate on the VoIP Monitoring Manager Server” on page 45.)
Issue 4 January 2008
35
Post-Installation Tasks
Procedure 1: Check for a Valid Community Name
Avaya VoIP Monitoring Manager Server requires a Windows SNMP service community name
that has read-write community rights. By default, the community name with read-write
community rights in Windows SNMP service is private. However, this setting may have been
changed. Read-write community rights are required for loading, changing, and saving
configuration options.
To check for a valid community name on the PC on which Avaya VoIP Monitoring Manager
Server is installed, follow these steps:
1. Click Start > Settings > Control Panel.
2. Select Administrative Tools.
3. Select Services from the list in the Name column.
4. Scroll down to SNMP Service.
5. Right-click on SNMP Service and select Properties from the context menu.
6. Select the Security tab.
The Accepted community names list box displays the Windows SNMP service community
names.
7. Be sure to remember the community name that has read-write community rights. After you
install Avaya VoIP Monitoring Manager Server, you must assign this community name in
Avaya VoIP Monitoring Manager Server. The community name in Avaya VoIP Monitoring
Manager Server must match the community name defined in Windows SNMP service.
Note:
Note:
Avaya VoIP Monitoring Manager will attempt to initially connect using the
community name private. For security reasons, it is recommended that you
choose a different community name.
When finished, go to Procedure 2: Configure the Avaya Communication Manager
Administration Forms on page 37.
36 Avaya Integrated Management VoIP Monitoring Management Installation and Upgrade
Procedure 2: Configure the Avaya Communication Manager Administration Forms
Procedure 2: Configure the Avaya Communication
Manager Administration Forms
There are two Avaya Communication Manager administration forms—the System Parameters
IP-Options form and the IP Network Region form—that you administer so that the server
running Avaya Communication Manager sends RTCP reports to the RTCP Monitor. When you
administer the System Parameters IP-Options form, the IP Network Region forms are set, by
default, with the same values. You can then, optionally, make changes to a network region by
changing the region’s IP Network Region form.
Use the following SAT commands to make changes to the values on the forms:
●
change ip-network-region <x> where x is a number from 1 to 250.
●
change system-parameter ip-options
Issue 4 January 2008
37
Post-Installation Tasks
Configuring the IP Network Region Form
Figure 1 shows an IP Network Region form. To configure this form, follow these steps:
1. Set the RTCP Reporting Enabled? field to y (yes).
2. Set the Use Default Server Parameters? field to y (yes). This indicates that this
network region uses the default values specified on the System Parameters IP-Options
form.
Figure 1: IP Network Region Form
In some cases, you may not want to set the Default Parameters to yes. Set the field to n (no)
and specify the IP address of the Windows PC running the server for that network region.
An example of when you might not want to set the Default Parameters to yes is if you have
multiple servers installed on a large system in order to reduce the network traffic between a set
of endpoints and the RTCP Monitor (for example, low bandwidth link between endpoints in one
network region and a remote RTCP Monitor). The network traffic resulting from RTCP reports
being sent from the endpoints to the RTCP Monitor is usually low, less than 40 bytes per second
per currently active VoIP call (RTP session). Therefore, it is usually unnecessary to have
multiple RTCP Monitors.
If multiple servers are installed on the system, the endpoints in each network region can be
configured to send their RTCP reports to different RTCP Monitors.
38 Avaya Integrated Management VoIP Monitoring Management Installation and Upgrade
Procedure 2: Configure the Avaya Communication Manager Administration Forms
When finished, go to Configuring the System Parameters IP-Options Form on page 39.
Configuring the System Parameters IP-Options Form
Figure 2 shows a Systems Parameters IP-Options form. To configure this form, locate the
heading RTCP MONITOR SERVER and follow these steps:
1. Set the Default Server IP Address to the address of the Windows PC running the
VoIP Monitoring Manager Server.
2. Set the Default RTCP Report Period (secs) to 10. This will reduce the amount of
data that needs to be stored and thereby help ensure the Microsoft SQL Server 2005
Express Edition database does not reach its limit too quickly.
Figure 2: System Parameters IP-Options Form
When finished, go to Procedure 3: Configure the RTCP Listen Port on page 40.
Issue 4 January 2008
39
Post-Installation Tasks
Procedure 3: Configure the RTCP Listen Port
The RTCP Listen Port administered in the Avaya VoIP Monitoring Manager Server must match
the default RTCP monitor server port administered on the Avaya Communication Manager
Server. Use this procedure to change the RTCP Listen Port on the VoIP Monitoring Manager
Server to match the port number administered on the Avaya Communication Manager Server.
See Configuring the System Parameters IP-Options Form on page 39 for information on how to
determine the default server port for the RTCP monitor server on the Avaya Communication
Manager Server.
To configure the RTCP Listen Port in the Avaya VoIP Monitoring Manager Server, follow these
steps:
1. From the PC where the VoIP Monitoring Manager software is installed and running, perform
one of the following steps:
●
Double-click the mouse on the Avaya VoIP Monitoring Manager Server icon in the
system tray.
●
Right-click the mouse on the Avaya VoIP Monitoring Manager Server icon in the system
tray.
The Avaya VoIP Monitoring Manager Server window appears.
2. On the Edit menu, click Options.
The Server Options dialog box displays.
3. Click the RTCP tab, and enter the new RTCP Listen Port. Make sure this RTCP Listen Port
matches the default server port for the RTCP monitor server administered on the Avaya
Communication Manager Server. The default is 5005.
4. Click OK to save the changes and close the dialog box or Cancel to close without saving.
The VoIP Monitoring Manager Server will reset the properties and attempt to re-connect to
the Windows SNMP Agent based on the new properties.
Note:
Note:
Changing the RTCP port displays a warning indicating it must match the port
configured on the Avaya Communication Manager Server. See
http://www.iana.org/assignments/port-numbers and your Avaya Communication
Manager documentation. It is unusual to change the listen port from the default of
5005. The default should be suitable in most situations.
If you want to configure LDAP authentication for VoIP Monitoring Manager users, go to
Procedure 2: Configure the Avaya Communication Manager Administration Forms on page 37.
See Avaya VoIP Monitoring Manager Release 5.0 Configuration, document number
555-233-510, for procedures you must perform the first time you run the software.
40 Avaya Integrated Management VoIP Monitoring Management Installation and Upgrade
Procedure 4: Configure LDAP Authentication for VoIP Monitoring Manager Users
Procedure 4: Configure LDAP Authentication for VoIP
Monitoring Manager Users
In VoIP Monitoring Manager Release 5.0, you can configure LDAP authentication for VoIP
Monitoring Manager users. VoIP Monitoring Manager provides six LDAP profiles. However, the
profiles you can use depend on the type of directory server you are using (that is, a Microsoft
Active Directory server or an Open LDAP or compatible directory server). For each LDAP
server type, there is a profile for secure authentication and a profile for unsecure authentication.
If you are using a Microsoft Active Directory server, go to “Using a Microsoft Active Directory
Server” on page 41. If you are using an Open LDAP server or a compatible directory server, go
to “Using an Open LDAP Server or Compatible Directory Server” on page 42.
Using a Microsoft Active Directory Server
Perform this procedure to configure LDAP authentication for a Microsoft Active Directory server.
VoIP Monitoring Manager provides the following two profiles for VoIP Monitoring Manager users
on a Microsoft Active Directory server:
●
secure authentication (secure_ldap_auth_activedirectory)
●
unsecure authentication (ldap_auth_activedirectory)
To configure LDAP authentication for VoIP Monitoring Manager users on a Microsoft Active
Directory server:
1. Using a text editor (such as Notepad), open the file "jaas.config," which is located in the
VoIP Monitoring Manager installation folder. By default, this file is located in
C:\Program Files\Avaya\VoIP Monitoring Manager.
2. Perform one of the following steps:
●
If you want to use secure LDAP authentication with Active Directory, perform the
following steps:
a. In the secure_ldap_auth_activedirectory section, set user.search.dn to the
baseDN you want to search for users (for example,
user.search.dn="cn=Users,dc=avaya,dc=com").
b. In the secure_ldap_auth_activedirectory section, set role.vmmuser to the role you
want to access the VoIP Monitoring Manager server (for example,
role.vmmuser="vmmuser,vmmadmin").
c. In the secure_ldap_auth_activedirectory section, set role.search.dn to the baseDN
you want to search for roles (for example, role.search.dn="dc=avaya,dc=com").
Issue 4 January 2008
41
Post-Installation Tasks
●
If you want to use unsecure LDAP authentication with Active Directory, perform the
following steps:
a. In the ldap_auth_activedirectory section, set user.search.dn to the baseDN you
want to search for users (for example,
user.search.dn="cn=Users,dc=avaya,dc=com").
b. In the ldap_auth_activedirectory section, set role.vmmuser to the role you want to
access the VoIP Monitoring Manager server (for example,
role.vmmuser="vmmuser,vmmadmin").
c. In the ldap_auth_activedirectory section, set role.search.dn to the baseDN you
want to search for roles (for example, role.search.dn="dc=avaya,dc=com").
3. Save your changes and exit the file.
4. Using a text editor (such as Notepad), open the file "VoIPMonMgrServer.ini," which is
located in the VoIP Monitoring Manager installation folder. By default, this file is located in
C:\Program Files\Avaya\VoIP Monitoring Manager.
5. Set useLDAPAuthentication=true.
6. Set AuthServerAddresses to the name(s) of the LDAP server(s). If you want to specify
multiple LDAP servers, use a comma to separate each server.
7. Set UseSecurityProfile to the profile you specified in the file "jaas.config" (that is,
secure_ldap_auth_activedirectory or ldap_auth_activedirectory).
8. Save your changes, and exit the file.
If you want to import a CA certificate, go to Procedure 5: Import a CA Certificate on the VoIP
Monitoring Manager Server on page 45.
Using an Open LDAP Server or Compatible Directory Server
Perform this procedure to configure LDAP authentication for an Open LDAP server or a
compatible directory server. VoIP Monitoring Manager provides the following four profiles for
VoIP Monitoring Manager users on an Open LDAP or compatible directory server:
●
secure authentication for users with the nsrole attribute (secure_ldap_auth_nsrole)
●
unsecure authentication for users with the nsrole attribute (ldap_auth_nsrole)
●
secure authentication for users with the uniquemember attribute
(secure_ldap_auth_uniquemember)
●
unsecure authentication for users with the uniquemember attribute
(ldap_auth_uniquemember)
42 Avaya Integrated Management VoIP Monitoring Management Installation and Upgrade
Procedure 4: Configure LDAP Authentication for VoIP Monitoring Manager Users
To configure LDAP authentication for VoIP Monitoring Manager users on an Open LDAP or
compatible directory server:
1. Using a text editor (such as Notepad), open the file "jaas.config," which is located in the
VoIP Monitoring Manager installation folder. By default, this file is located in
C:\Program Files\Avaya\VoIP Monitoring Manager.
2. Perform one of the following steps:
●
If you want to use secure LDAP authentication for users with the nsrole attribute, perform
the following steps:
a. In the secure_ldap_auth_nsrole section, set user.search.dn to the baseDN you
want to search for users (for example,
user.search.dn="ou=People,dc=avaya,dc=com").
b. In the secure_ldap_auth_nsrole section, set role.vmmuser to the role you want to
access the VoIP Monitoring Manager server (for example,
role.vmmuser="vmmuser,vmmadmin").
c. In the secure_ldap_auth_nsrole section, set role.search.dn to the baseDN you
want to search for roles (for example, role.search.dn="dc=avaya,dc=com").
●
If you want to use unsecure LDAP authentication for users with the nsrole attribute,
perform the following steps:
a. In the ldap_auth_nsrole section, set user.search.dn to the baseDN you want to
search for users (for example, user.search.dn="ou=People,dc=avaya,dc=com").
b. In the ldap_auth_nsrole section, set role.vmmuser to the role you want to access
the VoIP Monitoring Manager server (for example,
role.vmmuser="vmmuser,vmmadmin").
c. In the ldap_auth_nsrole section, set role.search.dn to the baseDN you want to
search for roles (for example, role.search.dn="dc=avaya,dc=com").
●
If you want to use secure LDAP authentication for users with the uniquemember
attribute, perform the following steps:
a. In the secure_ldap_auth_uniquemember section, set user.search.dn to the
baseDN you want to search for users (for example,
user.search.dn="ou=People,dc=avaya,dc=com").
b. In the secure_ldap_auth_uniquemember section, set role.vmmuser to the role you
want to access the VoIP Monitoring Manager server (for example,
role.vmmuser="vmmuser,vmmadmin").
c. In the secure_ldap_auth_uniquemember section, set role.search.dn to the
baseDN you want to search for roles (for example,
role.search.dn="ou=Groups,dc=avaya,dc=com").
Issue 4 January 2008
43
Post-Installation Tasks
●
If you want to use unsecure LDAP authentication for users with the uniquemember
attribute, perform the following steps:
a. In the ldap_auth_uniquemember section, set user.search.dn to the baseDN you
want to search for users (for example,
user.search.dn="ou=People,dc=avaya,dc=com").
b. In the ldap_auth_uniquemember section, set role.vmmuser to the role you want to
access the VoIP Monitoring Manager server (for example,
role.vmmuser="vmmuser,vmmadmin").
c. In the ldap_auth_uniquemember section, set role.search.dn to the baseDN you
want to search for roles (for example,
role.search.dn="ou=Groups,dc=avaya,dc=com").
3. Save your changes and exit the file.
4. Using a text editor (such as Notepad), open the file "VoIPMonMgrServer.ini," which is
located in the VoIP Monitoring Manager installation folder. By default, this file is located in
C:\Program Files\Avaya\VoIP Monitoring Manager.
5. Set useLDAPAuthentication=true.
6. Set AuthServerAddresses to the name(s) of the LDAP server(s). If you want to specify
multiple LDAP servers, use a comma to separate each server.
7. Set UseSecurityProfile to the profile you specified in the file "jaas.config" (that is,
secure_ldap_auth_nsrole, ldap_auth_nsrole, secure_ldap_auth_uniquemember, or
ldap_auth_uniquemember).
8. Save your changes, and exit the file.
If you want to import a CA certificate on the VoIP Monitoring Manager server, go to Procedure
5: Import a CA Certificate on the VoIP Monitoring Manager Server on page 45.
44 Avaya Integrated Management VoIP Monitoring Management Installation and Upgrade
Procedure 5: Import a CA Certificate on the VoIP Monitoring Manager Server
Procedure 5: Import a CA Certificate on the VoIP
Monitoring Manager Server
Use this procedure to import a CA certificate on the VoIP Monitoring Manager server. You must
perform this procedure if your LDAP server has a self-signed certificate.
To import a CA certificate on the VoIP Monitoring Manager server:
1. On the VoIP Monitoring Manager server, right-click the mouse on the Avaya VoIP
Monitoring Manager Server icon in the system tray, and select Stop VMM Server to stop
the VoIP Monitoring Manager server service.
2. Select Start > Programs > Command Prompt.
The Command Prompt window appears.
3. At the command prompt, type
"C:\Program Files\Avaya\JRE\1.5.0_11\bin\keytool.exe" -import -alias selfSignedCA
-file c:\vmm\ca.crt -trustcacerts and press the ENTER key.
The Enter keystore password prompt appears.
4. Enter your keystore password, and press the ENTER key.
The Trust this certificate? [no] prompt appears.
5. Type yes and press the ENTER key.
A message appears that the certificate was added to the keystore.
6. Close the Command Prompt window.
7. Perform one of the following steps:
●
If you are using Microsoft Windows Professional, Microsoft Windows 2000 Server, or
Microsoft Windows 2003 Server, perform the following steps:
a. Select Start > Programs > Command Prompt.
The Command Prompt window appears.
b. Change directory to the VoIP Monitoring Manager installation folder. By default, the
path for this folder is C:\Program Files\Avaya\VoIP Monitoring Manager.
c. At the command prompt, type uninstall-service.bat and press the ENTER key.
d. At the command prompt, type install-service.bat parentfolder jvm
optionalparameters where:
- parentfolder is the parent folder of VoIP Monitoring Manager. The default parent
folder is "C:\Program Files\Avaya".
- jvm is the path to the file "jvm.dll." The default jvm path is "C:\Program Files\Avaya\
JRE\1.5.0_11\bin\client\jvm.dll".
Issue 4 January 2008
45
Post-Installation Tasks
- optionalparameters is the optional startup parameters. For example, you can
specify optionalparameters to be
-Djavax.net.ssl.trustStore=C:\Program Files\Avaya\JRE\1.5.0_11\lib\security\
cacerts -Djavax.net.ssl.trustStorePassword=changeit
where
- -Djavax.net.ssl.trustStore=C:\Program Files\Avaya\JRE\1.5.0_11\lib\security\
cacerts is the path to the cacert file (CA certificate store) in which the certificate is
installed.
- -Djavax.net.ssl.trustStorePassword=changeit is the password of the CA
certificate store.
e. Press the ENTER key.
f. Select Start > Administrative Tools > Services to access the Services window.
The Services window appears.
g. Right-click on VoIP Monitoring Manager Server and select Properties from the
context menu.
The VoIP Monitoring Manager Server Properties dialog box opens.
h. Click the Log On tab.
i. Click the Local System account option button.
j. Enable the Allow service to interact with desktop check box. Make sure this check
box is checked.
k. Click the OK button.
l. Close the Services window.
m. Select Start > Programs > Avaya > VoIP Monitoring Manager > Start VoIP
Monitoring Manager Server to start the VoIP Monitoring Manager server service.
●
If you are using Microsoft Windows Vista, perform the following steps:
a. Using a text editor (such as Notepad), open the file "VoIPMonMgrServer.bat," which is
located in the VoIP Monitoring Manager installation folder. By default, this file is
located in C:\Program Files\Avaya\VoIP Monitoring Manager.
b. After the -Djava.security.policy=java.policy entry, enter a space and following
information:
-Djavax.net.ssl.trustStore=C:\Program Files\Avaya\JRE\1.5.0_11\lib\security\
cacerts -Djavax.net.ssl.trustStorePassword=changeit
where
- -Djavax.net.ssl.trustStore=C:\Program Files\Avaya\JRE\1.5.0_11\lib\security\
cacerts is the path to the cacert file (CA certificate store) in which the certificate is
installed.
46 Avaya Integrated Management VoIP Monitoring Management Installation and Upgrade
Procedure 5: Import a CA Certificate on the VoIP Monitoring Manager Server
- -Djavax.net.ssl.trustStorePassword=changeit is the password of the CA
certificate store.
c. Save your changes and exit the file.
d. Select Start > Programs > Avaya > VoIP Monitoring Manager > Start VoIP
Monitoring Manager Server to start the VoIP Monitoring Manager server service.
See Avaya VoIP Monitoring Manager Release 5.0 Configuration, document number
555-233-510, for procedures you must perform the first time you run the software.
Issue 4 January 2008
47
Post-Installation Tasks
48 Avaya Integrated Management VoIP Monitoring Management Installation and Upgrade
Index
Index
Symbols
R
>, meaning of in text . . . . . . . . . . . . . . . . . 5
requirements
Windows server . . . . . . . . . . . . . . . . . 21
resources
Avaya Communications, Solutions, and Integration (CSI)
Group of Software Services . . . . . . . . . . . . 6
Avaya Global Services Delivery (GSD) . . . . . . . 7
Avaya Global Technical Services . . . . . . . . . . 7
Avaya Technology and Consulting (ATAC) . . . . . 6
Customized Management Solutions for Avaya Integrated
Management . . . . . . . . . . . . . . . . . . 8
RTCP monitor . . . . . . . . . . . . . . . . . . . 12
A
Avaya
support resources . . . . . . . . . . . . . . . . 6
support web site . . . . . . . . . . . . . . . . 10
B
bold text, meaning of . . . . . . . . . . . . . . . . . 5
S
C
CA certificate . . . . . . . .
community name . . . . . .
contact information for Avaya .
courier font, meaning of . . .
.
.
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.
.
.
.
.
.
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.
.
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.
.
.
.
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.
45
36
. 9
. 5
I
installation
Windows server . . . . . . . . . . . . . . . 24, 30
with database already installed . . . . . . . . . 28
IP-Network-Region Form . . . . . . . . . . . . . . 38
L
LDAP authentication . . . . . . . . . . . . . . . . 41
M
Microsoft SQL 2000 Database . . . . . . . . . . . 20
Microsoft Windows Vista . . . . . . . . . . . . . . 14
P
Simple Network Management Protocol Agent. . . 11, 22
SNMP agent
see if it is running . . . . . . . . . . . . . . . . 17
System -Parameters IP-Options Form . . . . . . . . 39
T
typographical conventions . . . . . . . . . . . . . . . 5
V
Vista . . . . . . . . . . . . . . . .
VoIP Monitoring Manager
defined . . . . . . . . . . . . .
pre-installation tasks . . . . . . .
VoIP Monitoring Manager Server CD
applications . . . . . . . . . . .
. . . . . . . . 14
. . . . . . . . 11
. . . . . . 15, 35
. . . . . . . . 19
W
Web Client . . . . . . . . . . . . . . . . . . . . . 13
WebLM License Server . . . . . . . . . . . . . 14, 32
Windows Vista . . . . . . . . . . . . . . . . . . . 14
prerequisites, for installing . . . . . . . . . . . . . . 5
Issue 4 January 2008
49
Index
50 Avaya Integrated Management VoIP Monitoring Management Installation and Upgrade
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