SV8100 WITH UCB - North American Telecom Group

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SV8100 WITH UCB
ADMINISTRATION GUIDE
North American Telecommunications Group
For Service: 604-856-9155 / service@natgtelecom.com
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Table of Contents
Phone Outline ........................................................................................................ 3
Clock Setting .......................................................................................................... 4
Program Set Name ................................................................................................. 4
Program One-Touch Keys with Functions .............................................................. 4
System Speed Dial.................................................................................................. 5
Record Greetings: .................................................................................................. 6
Activate Holiday Greetings:.................................................................................... 9
Record Delay/Queue Messages (If Applicable) .................................................... 11
Reset an Employee’s Mailbox PIN (Security Code) ............................................... 13
Adding a Profile to the Presence Page ................................................................. 14
Create a Profile Schedule: .................................................................................... 15
** Important Note:
The extension and mailbox numbers referenced in this guide are the most commonly
used configuration. It does not guarantee that your company will use the same extension and
mailbox numbers due to each systems customized configuration. If you are unsure of what
numbers were used in your configuration, please call or email the NATG service department.
North American Telecommunications Group
For Service: 604-856-9155 / service@natgtelecom.com
Phone Outline
Exit
Security
Message Indicator
Soft Keys
Help
Function One Touch Keys
Recall
Feature
Answer
Mic
Menu
Directory
Up
Down
Redial
Speaker
Transfer
Hold
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Exit’s out of various programming
Locks the phone for security purposes (If applicable, IP Phones only)
Flashes when you have a voicemail (or a message waiting)
Corresponds with what the display says
Tells how a one touch key is programmed
Used for various features, line keys, intercoms & one touch speed dials
Same as Flash key for various features
Used for programming
Answers the First incoming call to a specific phone
Mutes the microphone while on speakerphone
Access to Company Directory, Call History and Ring Settings
Speed Dials
Adjusts the volume on the ringer, handset and speaker
Adjusts the volume on the ringer, handset and speaker
Review the last numbers dialed
Speakerphone
Transfer a call to another extension
Holds the call
North American Telecommunications Group
For Service: 604-856-9155 / service@natgtelecom.com
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Clock Setting
Change the Time:
1. Press SPEAKER key, enter 728
2. Dial 2 digits for the hour (must be in 24 hour clock time)
3. Dial 2 digits for the minutes
4. Press SPEAKER
Program Set Name
1. Press SPEAKER key, enter 700
2. Enter the extension number
3. Spell out name; press HOLD
NOTE: # moves cursor to right: FEATURE key moves cursor to left
4. Press SPEAKER
Program One-Touch Keys with Functions
1.
2.
3.
4.
5.
Press SPEAKER
Enter 751
Press the key you would like to program
Enter 2 digit code from below
Press SPEAKER
Code
Function
Brief Explanation
Clears the button and leaves it blank
Extension number or a phone number
Do Not Disturb
Needed if you are using a corded headset
Forwards all calls immediately to desired destination
00
01
03
05
Not Defined
DSS/One Touch
DND Key
Headset Key
10
Call Forward immediate
13
Call Forward B/NA
Forwards calls if you are busy or do not answer the
call in time to desired destination
DND/Call Fwd Override
Voicemail Key
Record
Access to a phone in DND or Call Fwd
Easy access to check your voicemail
Records conversation into a mailbox
37
01 + *8
78
North American Telecommunications Group
For Service: 604-856-9155 / service@natgtelecom.com
~5~
System Speed Dial
Program a new Speed Dial
1.
2.
3.
4.
5.
6.
7.
8.
Press SPEAKER key
Enter 753
Enter a speed dial code: 000-999
Enter the desired telephone number you want to store (up to 24 digits); NOTE: do
NOT enter a 9 before the telephone number
Press HOLD key
Spell out the name using the dial pad
NOTE: press # to move cursor to right or FEATURE key to move cursor to left
Press HOLD key
Press SPEAKER key
Use this keypad digit . . . When you want to. . .
1
1@[¥]^_`{|}ƨÁÀÂÃÇÉÊìó
Enter characters:
2
A-C, a-c, 2.
Enter characters:
3
D-F, d-f, 3.
Enter characters:
4
G-I, g-i, 4.
Enter characters:
5
J-L, j-l, 5.
Enter characters:
6
M-O, m-o, 6.
Enter characters:
7
P-S, p-s, 7.
Enter characters:
8
T-V, t-v, 8.
Enter characters:
9
W-Z, w-z, 9.
Enter characters:
0
Enter characters:
0!“#$%&’()ôÕúäöüαε.
*
Enter characters:
* +,-./:;<=>?BEσS8¢£
#
FEATURE
HOLD
# = Accepts an entry (only required if two letters on the same key are
needed – ex: TOM). Pressing # again = Space. (In system
programming mode, use the right arrow Soft key instead to accept
and/or add a space.)
Clear the character entry one character at a time.
Clear all the entries from the point of the flashing cursor and to the right.
To Use Speed Dial
1. Lift handset or press speaker key
2. Press REDIAL key
3. Enter desired code
OR: press DIR, then SPD, use arrow keys to scroll OR press a letter on the dial pad then use
arrow keys to scroll
Delete a Speed Dial
1.
2.
3.
4.
Press SPEAKER Key and Enter 753
Enter the Code you would like to delete: 000-999
When the name and number appear, press EXIT (Top left key)
Press SPEAKER key
North American Telecommunications Group
For Service: 604-856-9155 / service@natgtelecom.com
~6~
Record Greetings:




Open up Administrator
Enter in your Name, followed by your Pin (Same as your phone password)
See the welcome Administrator Sign, click on the X
Click on Voice Messaging
 Click on Mailboxes
North American Telecommunications Group
For Service: 604-856-9155 / service@natgtelecom.com
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 Double Click on (Company Name) System
 Click on Presence Profile
North American Telecommunications Group
For Service: 604-856-9155 / service@natgtelecom.com
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 Double click Day/Night/Holiday (Depending on the greeting you would like to change)
 Press
to be connected to your phone, then press play to play the message or record
to record a new message
 Press okay when finished.
North American Telecommunications Group
For Service: 604-856-9155 / service@natgtelecom.com
Activate Holiday Greetings:




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Open up Administrator
Enter in your Name, followed by your Pin (Same as your phone password)
See the welcome Administrator Sign, click on the X
Click on General
 Click on Holidays
North American Telecommunications Group
For Service: 604-856-9155 / service@natgtelecom.com
 Double Click on Stat Holidays
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 Enter in the start date/time and the end date/time
North American Telecommunications Group
For Service: 604-856-9155 / service@natgtelecom.com
~ 11 ~
Record Delay/Queue Messages (If Applicable)




Open up Administrator
Enter in your Name, followed by your Pin (Same as your phone password)
See the welcome Administrator Sign, click on the X
Click on Announce
 Click on Progress, then on operator Progress
North American Telecommunications Group
For Service: 604-856-9155 / service@natgtelecom.com
~ 12 ~
 Double Click on Level 1 for the first delay message or level 2 for the second delay
message
 Press
to be connected to your phone, then press play to play the message or record
to record a new message
 Press okay when finished.
North American Telecommunications Group
For Service: 604-856-9155 / service@natgtelecom.com
~ 13 ~
Reset an Employee’s Mailbox PIN (Security Code)
 Open up Administrator
 Enter in your Name, followed by your PIN (Same as your phone password)
 See the welcome Administrator Sign, click on Reset PIN
 Select the company name the employee works for, then press next
 Select the employee(s) you would like reset, then press next
 Click Enforce PIN change for the selected user(s)
 See the names of the mailbox PIN’s to be reset, then press Finish
Note: Employee’s PIN will be reset to the default code(2222) and the employee with
be forced to change it next time they access their mailbox
North American Telecommunications Group
For Service: 604-856-9155 / service@natgtelecom.com
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Adding a Profile to the Presence Page
 Open up Administrator
 Enter in your Name, followed by your PIN (Same as your phone password)
 See the welcome Administrator Sign, click on Add new Contact to Phonebook






Enter in Contact name and press Next
Select the company you would like to add the contact to
Enter the extension number and desired telephone number(s) then click next
Click on the default number you would like the contact to be reached at
Select the security class (Note: Usually Basic User)
If you this contact requires a mailbox, click on “Yes, create the new Mailbox
for this contact now”, then click next
Note: if no mailbox is required, then click next twice followed by finish
 Select mailbox class (Note: usually General users)
 Click next followed by finish
North American Telecommunications Group
For Service: 604-856-9155 / service@natgtelecom.com
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Create a Profile Schedule:
 Click Mailbox Settings
 Click on Schedule
 Click on Enable Schedule
 Double Click on the day you would like to creat a schedule
 Click and move edges to the desired time
 Right click and choose your presence for that time
 Click Apply followed by OK
North American Telecommunications Group
For Service: 604-856-9155 / service@natgtelecom.com
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NORTH AMERICAN TELECOMMUNICATIONS GROUP
Abbotsford Head Office
1919 Sumas way
Abbotsford, BC V2S 4L5
Phone: 604.856.9155 / 604.853.6699 Toll Free: 877-856-9155
Fax: 604.856.9246 / 604.853.6342
Email: service@natgtelecom.com
Vancouver Office
9-1585 Cliveden Avenue
New Westminister, BC V3M 6M1
Phone: 604.526.2129 Toll Free: 877-856-9155
Fax: 604.526.5972
Email: service@natgtelecom.com
Victoria Office
Phone: 250.361.4696 Toll Free: 877-856-9155
Fax: 604.853.6342
Email: service@natgtelecom.com
North American Telecommunications Group
For Service: 604-856-9155 / service@natgtelecom.com
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