IBM ServeRAID M-Series family of products offers

IBM United States Hardware Announcement
113-142, dated September 11, 2013
IBM ServeRAID M-Series family of products offers
enterprise-class RAID solutions to enhance the server
storage subsystem for use of SAS and SATA media
Table of contents
1
3
3
4
5
5
Overview
Key prerequisites
Planned availability date
Description
Product positioning
Statement of general direction
5
6
8
13
14
Product number
Publications
Technical information
Terms and conditions
Prices
At a glance
The IBM® ServeRAID M-Series family of products can provide advanced RAID
solutions with all the benefits that enterprise-grade RAID demands.
• Portfolio richness
– A comprehensive portfolio of products ranging from entry RAID to enterpriseclass flash-based controllers available as integrated and adapter form factors
– Upgrade features such as support for SED, performance optimization and
caching with SSDs, and Features-on-Demand (FoD)
• Consistency
– Management of all products through MegaRAID management tools to help
significantly reduce qualification time, personnel training, and management
overhead
– Easy transition to the new portfolio for clients migrating from previous
generation controllers
• Flexibility
– An entire portfolio of building blocks allows clients to design around a bottomsup approach and caters to a wide array of storage requirements
– Over three times the granularity in offerings configurability optimizes client
implementations
• Performance
– Optimized for high-performance SSDs with integration of dual core chip
architecture, DDR3, and PCIe Gen 3 technologies
Overview
ServeRAID M-Series SAS/SATA Controllers for IBM System x®
The IBM ServeRAID M-Series family of products offers a complete server storage
solution consisting of RAID controllers, cache/flash modules, energy packs, and
software feature upgrades in an ultra-flexible offerings structure.
These products are optimized to deliver performance demanded by the ever-growing
I/O requirements of today's enterprises. They integrate popular disk media, such as
SAS and SATA HDDs and emerging solid-state disks, into an organization's storage
infrastructure.
IBM United States Hardware Announcement 113-142
IBM is a registered trademark of International Business Machines Corporation
1
The portfolio is designed around several base solutions with a set of upgrades that
are rich with features, designed to minimize parts-on-the-floor upgrades, optimized
for storage performance, and remain consistent with existing industry-leading
ServeRAID products.
ServeRAID M5210 and M5210e offer entry RAID levels 0, 1, 10 plus a superior array
of additional features. Clients looking for basic RAID 5 can upgrade to RAID 5 using
a Features-on-Demand upgrade option. To enhance RAID level 0, 1, 10, 5, or 50
performance, the addition of 1 GB of cache or 1 GB or 2 GB of flash-backed-cache
are alternatives. With cached RAID, additional upgrades are available to optimize
SSD performance, support RAID 6 and RAID 60, and to add SSD caching support.
SED support is provided with any of the RAID 5 or cache upgrades.
While M5210 comes as a small form factor PCIe adapter, M5210e comes integrated
with x3650 M4 HD. Both M5210 and M5210e provide two (x4) internal mini-SAS HD
connectors with eight lanes of 12 Gbps SAS and eight lanes of PCIe 3.0 to facilitate
high data transfer rates.
Providing that additional peace of mind, your ServeRAID M-Series portfolio is
covered under IBM warranty. All adapters and upgrade modules carry a 1-year
limited warranty or, when installed in a System x server, assume your system's base
warranty and any IBM ServicePac® upgrade.
M5210, M5210e Controllers and upgrades
RAID controllers
• ServeRAID M5210 SAS/SATA Controller for IBM System x
• ServeRAID M5210e SAS/SATA Controller for IBM System x
These controllers offer:
• Up to 12 Gbps per port
• RAID levels 0, 1, 10
• Upgradeable to RAID levels 5, 6, 50, and 60
• x8 lane PCI Express® 3.0/2.0
• LSI SAS3108 Dual-core RAID on Chip (ROC)
• PCI low-profile, MD2 form factor
• Two (x4) mini-SAS HD internal connectors
• S.M.A.R.T. support
Upgrades
• ServeRAID M5200 Series Zero Cache/RAID 5 Upgrade for IBM Systems-FoD
(47C8708)
• ServeRAID M5200 Series 1GB Cache/RAID 5 Upgrade for IBM Systems
(47C8656)
• ServeRAID M5200 Series 1GB Flash/RAID 5 Upgrade for IBM Systems (47C8660)
• ServeRAID M5200 Series 2GB Flash/RAID 5 Upgrade for IBM Systems (47C8664)
• ServeRAID M5200 Series RAID 6 Upgrade for IBM Systems-FoD (47C8706)
• ServeRAID M5200 Series Performance Accelerator for IBM Systems-FoD
(47C8710)
• ServeRAID M5200 Series SSD Caching Enabler for IBM Systems-FoD (47C8712)
Warranty
The ServeRAID Options offer a 1-year limited warranty .
1
1
For information on the IBM Statement of Limited Warranty, visit
http://www-947.ibm.com/systems/support/machine_warranties
IBM United States Hardware Announcement 113-142
IBM is a registered trademark of International Business Machines Corporation
2
Alternatively, this information is available through your IBM representative or reseller. Copies
are available upon request. With respect to on-site service, IBM sends a technician after
attempting to diagnose and resolve the problem remotely.
Feature exchange
None
Key prerequisites
SAS/SATA Controllers can be used on supported System x servers with an available
PCI Express expansion slot.
Planned availability date
November 29, 2013:
• Controllers:
– ServeRAID M5210 SAS/SATA Controller for IBM Systems (46C9110)
– ServeRAID M5210e SAS/SATA Controller for IBM Systems (46C9116)
• Hardware Upgrades:
– ServeRAID M5200 Series 1GB Cache/RAID 5 Upgrade for IBM Systems
(47C8656)
– ServeRAID M5200 Series 1GB Flash/RAID 5 Upgrade for IBM Systems
(47C8660)
– ServeRAID M5200 Series 2GB Flask/RAID 5 Upgrade for IBM Systems
(47C8664)
• Feature-on-Demand (FoD)
– ServeRAID M5200 Series RAID 6 Upgrade for IBM Systems-FoD (47C8706)
– ServeRAID M5200 Series Zero Cache/RAID 5 Upgrade for IBM Systems-FoD
(47C8708)
– ServeRAID M5200 Series RAID 6 Upgrade for IBM Systems-FoD (47C8706)
– ServeRAID M5200 Series Performance Accelerator for IBM Systems- FoD
(47C8710)
– ServeRAID M5200 Series SSD Caching Enabler for IBM Systems-FoD
(47C8712)
Statement of Direction - ServeRAID M5200 Series 4GB Flash/RAID 5
Upgrade for IBM Systems
IBM System x is issuing this statement of direction regarding the ServeRAID M5200
Series 4GB Flash/RAID 5 Upgrade for IBM Systems. The ServeRAID M5200 Series
4GB Flash/RAID 5 Upgrade for IBM Systems is intended for general availability in
first quarter, 2014.
IBM's statements regarding its plans, directions, and intent are subject to change or
withdrawal without notice at IBM's sole discretion. Information regarding potential
future products is intended to outline our general product direction and it should not
be relied on in making a purchasing decision. The information mentioned regarding
potential future products is not a commitment, promise, or legal obligation to deliver
any material, code or functionality. Information about potential future products may
not be incorporated into any contract. The development, release, and timing of
any future features or functionality described for our products remains at our sole
discretion.
IBM United States Hardware Announcement 113-142
IBM is a registered trademark of International Business Machines Corporation
3
Description
ServeRAID M5210 SAS/SATA Controller for IBM System x (46C9110)
• Stand-alone RAID adapter with support for RAID levels 0, 1, 10 in a x8 lane PCI
Express 3.0/2.0 low-profile MD2 form factor
• Upgradeable with cache and advanced function
ServeRAID M5200 Series Zero Cache/RAID 5 Upgrade for IBM Systems-FoD
(47C8708)
• Enables RAID levels 5 and 50, and SED on ServeRAID M5200 Series SAS/SATA
Controllers
• Upgrade delivered by IBM Features-on-Demand enablement process
• Cacheless upgrade for entry performance
ServeRAID M5200 Series 1GB Cache/RAID 5 Upgrade for IBM Systems (47C8656)
• Enables RAID levels 5 and 50, and SED on ServeRAID M5200 Series SAS/SATA
Controllers with an available cache connector
• 1 GB of 40-bit DDR3 Cache for cost-focused performance
ServeRAID M5200 Series 1GB Flash/RAID 5 Upgrade for IBM Systems (47C8660)
• Enables RAID levels 5 and 50, and SED on ServeRAID M5200 Series SAS/SATA
Controllers with an available cache connector
• 1 GB of 72-bit DDR3 cache for enterprise performance
• Flash-backed-cache-offload with long-life, energy source in case of an
unexpected power outage
ServeRAID M5200 Series 2GB Flash/RAID 5 Upgrade for IBM Systems (47C8664)
• Enables RAID levels 5 and 50, and SED on ServeRAID M5200 Series SAS/SATA
Controllers with an available cache connector
• 2 GB of 72-bit DDR3 cache for enterprise performance
• Flash-backed-bache-offload with long-life, energy source in case of an
unexpected power outage
ServeRAID M5200 Series RAID 6 Upgrade for IBM Systems-FoD (47C8706)
• Enables RAID levels 6 and 60, on ServeRAID M5200 Series SAS/SATA Controllers
when used with 1 GB or 2 GB Upgrades
• Upgrade delivered through IBM Features-on-Demand enablement process
ServeRAID M5200 Series Performance Accelerator for IBM Systems-FoD (47C8710)
• Provides a performance boost for ServeRAID M5200 Series SAS/SATA Controllers
when used in a multi-SSD environment
• Upgrade delivered through IBM Features-on-Demand enablement process
• Not required when using SSD caching enabler upgrade
ServeRAID M5200 Series SSD Caching Enabler for IBM System-FoD (47C8712)
• Provides a performance boost for ServeRAID M5200 Series SAS/SATA Controllers
when used in a multi-SSD environments
• Enables read/write caching when used in mixed environments of HDDs and SSDs
• Upgrade delivered through IBM Feature on Demand enablement process
Features:
IBM United States Hardware Announcement 113-142
IBM is a registered trademark of International Business Machines Corporation
4
• Investment protection
• Ease of use
• Compatibility
Compatibility
• Support for popular network operating systems
• ServerProven® testing, which verifies that servers, HDDs, and the controllers will
function properly
Product positioning
None
Statement of general direction
ServeRAID M5200 Series 4GB Flash/RAID 5 Upgrade for IBM Systems
IBM System x is issuing this statement of direction regarding the ServeRAID M5200
Series 4GB Flash/RAID 5 Upgrade for IBM Systems. The ServeRAID M5200 Series
4GB Flash/RAID 5 Upgrade for IBM Systems is intended for general availability in
first quarter, 2014.
IBM's statements regarding its plans, directions, and intent are subject to change or
withdrawal without notice at IBM's sole discretion. Information regarding potential
future products is intended to outline our general product direction and it should not
be relied on in making a purchasing decision. The information mentioned regarding
potential future products is not a commitment, promise, or legal obligation to deliver
any material, code or functionality. Information about potential future products may
not be incorporated into any contract. The development, release, and timing of
any future features or functionality described for our products remains at our sole
discretion.
Product number
Description
ServeRAID M5210 SAS/SATA Controller
for IBM Systems
Machine
type Model Feature
SEO
Part
Number
3331
HC1
A3YZ
46C9110 46C9110
ServeRAID M5200 Series 1GB Cache/RAID 3331
5 Upgrade for IBM Systems
HC1
A3Z0
47C8656 47C8656
ServeRAID M5200 Series 1GB Flash/RAID 3331
5 Upgrade for IBM Systems
HC1
A3Z1
47C8660 47C8660
ServeRAID M5200 Series 2GB Flash/RAID 3331
5 Upgrade for IBM Systems
HC1
A3Z2
47C8664 47C8664
ServeRAID M5200 Series RAID 6 Upgrade 3331 HC1
for IBM Systems-FoD
ServeRAID M5200 Series Zero Cache/RAID 3331 HC1
5 Upgrade for IBM Systems-FoD
A3Z5
47C8706 47C8706
A3Z6
47C8708 47C8708
ServeRAID M5200 Series Performance Accelerator
for IBM Systems-FoD
3331 HC1
A3Z7
47C8710 47C8710
ServeRAID M5200 Series SSD Caching Enabler
for IBM Systems-FoD
3331
A3Z8
47C8712 47C8712
IBM United States Hardware Announcement 113-142
HC1
IBM is a registered trademark of International Business Machines Corporation
5
The following are features already announced for the 3331 and 5374 machine types:
Description
MT
Model
Feature
3331
HC1
A3YZ
3331
HC1
A3Z0
3331
HC1
A3Z1
3331
HC1
A3Z2
3331
HC1
A3Z5
3331
HC1
A3Z6
3331
HC1
A3Z7
3331
5374
5374
5374
HC1
CM1
CM1
CM1
A3Z8
A482
A46P
A46Q
5374
CM1
A46R
5374
CM1
A46S
ServeRAID M5210 SAS/SATA Controller for IBM Systems
ServeRAID M5200 Series 1GB Cahe/RAID 5 Upgrade for
IBM Systems
ServeRAID M5200 Series 1GB Flash/RAID 5 Upgrade
for IBM Systems
ServeRAID M5200 Series 2GB Flash/RAID 5 Upgrade
for IBM Systems
ServeRAID M5200 Series RAID 6 Upgrade for IBM
Systems-FoD
ServeRAID M5200 Series Zero Cache/RAID 5 Upgrade
for IBM Systems-FoD
ServeRAID M5200 Series Performance Accelerator for
IBM Systems-FoD
ServeRAID M5200 Series SSD Caching Enabler for IBM
Systems-FoD
ServeRAID M5210e SAS/SATA Controller Placement
ServeRAID M5210 SAS/SATA Controller Placement
ServeRAID M5200 Series 1GB Cache/RAID 5 Upgrade
Placement
ServeRAID M5200 Series 1GB Flash/RAID 5 Upgrade
Placement
ServeRAID M5200 Series 2GB Flash/RAID 5 Upgrade
Placement
Model conversions
None
Feature conversions
None
Business Partner information
If you are a Direct Reseller - System Reseller acquiring products from IBM ,
you may link directly to Business Partner information for this announcement. A
PartnerWorld® ID and password are required (use IBM ID).
https://www.ibm.com/partnerworld/mem/sla.jsp?num=113-142
Publications
Publications are shipped with the announced product.
The IBM Systems Information Center provides you with a single information center
where you can access product documentation for IBM systems hardware, operating
systems, and server software. Through a consistent framework, you can efficiently
find information and personalize your access. The IBM Systems Information Center
is at
http://publib14.boulder.ibm.com/infocenter/systems
IBM Publications Center Portal
http://www.ibm.com/shop/publications/order
The Publications Center is a worldwide central repository for IBM product
publications and marketing material with a catalog of 70,000 items. Extensive
search facilities are provided, as well as payment options via credit card. A large
IBM United States Hardware Announcement 113-142
IBM is a registered trademark of International Business Machines Corporation
6
number of publications are available online in various file formats, which can
currently be downloaded free of charge.
Displayable softcopy publications: None
Source file publications: None
Services
Global Technology Services®
IBM services include business consulting, outsourcing, hosting services, applications,
and other technology management.
These services help you learn about, plan, install, manage, or optimize your IT
infrastructure to be an on-demand business. They can help you integrate your highspeed networks, storage systems, application servers, wireless protocols, and an
array of platforms, middleware, and communications software for IBM and many
non-IBM offerings. IBM is your one-stop shop for IT support needs.
For details on available services, contact your IBM representative or visit
http://www.ibm.com/services/
For details on available IBM Business Continuity and Recovery Services, contact your
IBM representative or visit
http://www.ibm.com/services/continuity
For details on education offerings related to specific products, visit
http://www.ibm.com/services/learning/index.html
Select your country, and then select the product as the category.
System x and BladeCenter® support services
Recommended core technical support
When you buy IBM System x technology, include the support services you need -to help keep both your hardware and software working for you, day after day, at
peak performance. It is your first step toward helping to protect your investment
and sustain high levels of system availability. We offer service-level and responsetime options to fit your business needs. And we will help you get started with a core
support package that includes:
• Continuous system monitoring
Electronic monitoring that helps speed up problem-solving with automated, early
detection of potential problems and system errors.
• Hardware maintenance
World-class remote and on-site hardware problem determination and repair
services.
• Software technical support
Access to help line calls for fast, accurate answers to your questions during
installation and throughout ongoing operations.
For more information, visit
http://www.ibm.com/servers/eserver/xseries/services.html
IBM United States Hardware Announcement 113-142
IBM is a registered trademark of International Business Machines Corporation
7
Technical information
Specified operating environment
Physical specifications
ServeRAID M5210 SAS/SATA Controller (46C9110)
• Approximate height: 15 mm (0.6 in.)
• Approximate width: 69 mm (2.7 in.)
• Approximate depth: 168 mm (6.6 in.)
• Approximate weight: 99 g (0.2 lb.)
Shipping dimensions
• Approximate height: 51 mm (2.0 in.)
• Approximate width: 143 mm (5.63 in.)
• Approximate depth: 238 mm (9.38 in.)
• Approximate weight: 320 g (0.71 lb.)
Agency approvals
• UL
• cUL
• IEC60950
• EMC
• FCC
• TUV
• CE
• VCCI
• BSMI
• C-tick
• KC
Standards
None
Operating environment
• Temperature:
– 5°C to 40°C (41°F to 104°F) at 0 to 5,000 m (16,404 feet)
• Relative humidity: 8% to 93% (non-condensing)
• Maximum altitude: 5,000 m (16,404 feet)
Homologation
This product is not certified for direct connection by any means whatsoever to
interfaces of public telecommunications networks. Certification may be required by
law prior to making any such connection. Contact an IBM representative or reseller
for any questions.
Hardware requirements
The controller must be installed in a selected System x server:
• x3650 M4 / 7915 / All
IBM United States Hardware Announcement 113-142
IBM is a registered trademark of International Business Machines Corporation
8
• x3550 M4 / 7914 / All
• x3500 M4 / 7383 / All
Installation into x3500 M4 requires one of the following:
• 46W9244 SAS cable option for Two 12Gb RAID cards
• 46W9243 Add'l 8x 2.5" Hot-Swap SAS/SATA Upgrade Kit for 16 or 24 HDDs
(12Gb)
• 46W9242 Add'l 8x 2.5" Hot-Swap SAS/SATA Upgrade Kit for 32 HDDs (12Gb)
Installation into x3550 M4 requires one of the following:
• 00Y7297 (A465) - x3550M4 2.5" HDD Assembly Kit for 12Gb RAID
• 00Y8597 (A4K4) - x3550M4 mini-SAS Cable Kit for 12Gb RAID
Installation into x3650 M4 requires one of the following:
• 00Y7626 (A461) - x3650M4 16x 2.5" HS HDD Assembly Kit with Expander for
12Gb RAID
• 00Y7627 (A462) - x3650M4 16x 2.5" HS HDD Assembly Kit for 12Gb RAID
Installation into x3650 M4 HD requires no additional cables one of the following:.
• 46W4206 - x3650 M4 HD Plus 8 x 2.5" HS HDD Assembly
• 00Y7658 - x3650 M4 HD 3 x 8 2.5" HS HDD Assembly
• 46W4205 - x3650 M4 HD Plus 16 x 1.8" SSD Assembly
Software requirements
The IBM ServeRAID M-Series family of products and options are supported on the
following major operating systems:
• MicrosoftTM WindowsTM Server 2008
• Microsoft Windows Server 2012
• Windows Preinstallation Environment ( Windows PE) 2.1
• Red Hat Enterprise LinuxTM 5
• Red Hat Enterprise Linux 6
• SUSE Linux Enterprise Server 10
• SUSE Linux Enterprise Server 11
• VMware ESX 4.1
• VMware ESXi 4.1
• VMware vSphere 5.0
• VMware vSphere 5.1
Compatibility
For latest compatibility information, visit
http://www-03.ibm.com/systems/info/x86servers/serverproven/compat/us/
Note: Some configurations may not be compatible.
Limitations
None
User group requirements
This announcement satisfies or partially satisfies the requirements from one or
more of the worldwide user group communities. Groups include COMMON, COMMON
IBM United States Hardware Announcement 113-142
IBM is a registered trademark of International Business Machines Corporation
9
Europe, Guide Share Europe (GSE), InterAction (Australia/New Zealand), Japan
Guide Share (JGS), and SHARE Inc.
Planning information
Customer responsibilities
The IBM ServeRAID M-Series family of products are designed as a customer setup.
Customer installation instructions are shipped with each option part.
Cable orders
None
Installability
The IBM ServeRAID M-Series family of controllers requires about 20 minutes for
installation.
Installation includes unpacking, attaching a customer-provided power cord, setting
up, and powering on.
Packaging
ServeRAID M5210 SAS/SATA Controller and ServeRAID Options
Product
Package description
ServeRAID M5210
SAS/SATA Controller
for IBM System x
Option Unit Box
Boxes
1
Contents:
ServeRAID M5210 controller with 3U bracket
2U bracket
ServeRAID M Documentation CD
Important Notices Flyer
The ServeRAID M5210 Controller is shipped as a single package. Other items are in
zipped bags.
Retail only
Packaging dimensions/weight
• Single box (HxDxW): 51 mm (2.0 in.) x 143.0 mm (5.63 in.) x 238 mm (9.38
in.)
• Package weight: 320 g (0.71 lb.)
ServeRAID M5200 Series 1GB Cache/RAID 5 Upgrade for IBM Systems
Product
Package description
ServeRAID M5200 1GB
Cache/RAID 5 Upgrade
for IBM Systems
Option Unit Box
Boxes
1
Contents:
Cache module
Important Notices Flyer
ServeRAID M Documentation CD
IBM United States Hardware Announcement 113-142
IBM is a registered trademark of International Business Machines Corporation
10
• Single box (HxDxW): 51 mm (2.0 in.) x 143.0 mm (5.63 in.) x 238 mm (9.38
in.)
• Package weight: 252 g (0.56 lb.)
ServeRAID M5200 Series 1GB Cache/RAID 5 Upgrade for IBM Systems
Product
Package description
ServeRAID M5200 Series
1GB Cache/RAID 5 Upgrade
for IBM Systems
Option Unit Box
Boxes
1
Contents:
Flash/Cache module
Offload Power Module
Important Notices Flyer
ServeRAID M Documentation CD
• Single box (HxDxW): 51 mm (2.0 in.) x 143.0 mm (5.63 in.) x 238 mm (9.38
in.)
• Package weight: 300 g (0.66 lb.)
ServeRAID M5200 Series 2GB Flash Upgrade for IBM Systems
Product
Package description
ServeRAID M5200
Series 2GB Flash/
RAID 5 Upgrade
for IBM Systems
Option Unit Box
Boxes
1
Contents
Flash/Cache module
Off load Power Module
Important Notices Flyer
ServeRAID M Documentation CD
• Single box (HxDxW): 51 mm (2.0 in.) 143.0 mm (5.63 in.) 238 mm (9.38 in.)
• Package weight: 300 g (0.66 lb.)
ServeRAID M5200 Series Zero Cache/RAID 5 Upgrade for IBM Systems-FoD
• M5200 Series upgrade activation key
ServeRAID M5200 Series RAID 6 Upgrade for IBM Systems-FoD
• M5200 Series upgrade activation key
ServeRAID M5200 Series Performance Accelerator for IBM Systems-FoD
• M5200 Series upgrade activation key
ServeRAID M5200 Series SSD Caching Enabler for IBM Systems-FoD
• M5200 Series upgrade Activation key
Note: All measurements are approximate.
Security, auditability, and control
It is a customer's responsibility to ensure that the server is secure to prevent
sensitive data from being removed.
IBM United States Hardware Announcement 113-142
IBM is a registered trademark of International Business Machines Corporation
11
The customer is responsible for evaluation, selection, and implementation of security
features, administrative procedures, and appropriate controls in application systems
and communications facilities.
IBM Electronic Services
Electronic Service Agent and the IBM Electronic Support web portal are dedicated
to providing fast, exceptional support to IBM Systems customers. The IBM Electronic
Service Agent tool is a no-additional-charge tool that proactively monitors and
reports hardware events, such as system errors, performance issues, and inventory.
The Electronic Service Agent tool can help you stay focused on your company's
strategic business initiatives, save time, and spend less effort managing day-to-day
IT maintenance issues. Servers enabled with this tool can be monitored remotely
around the clock by IBM Support all at no additional cost to you.
TM
Now integrated into the base operating system of AIX® 5.3, AIX 6.1, and AIX
7.1, Electronic Service Agent is designed to automatically and electronically report
system failures and utilization issues to IBM , which can result in faster problem
resolution and increased availability. System configuration and inventory information
collected by the Electronic Service Agent tool also can be viewed on the secure
Electronic Support web portal, and used to improve problem determination and
resolution by you and the IBM support team. To access the tool main menu, simply
type "smitty esa_main", and select "Configure Electronic Service Agent ." In
addition, ESA now includes a powerful web user interface, giving the administrator
easy access to status, tool settings, problem information, and filters. For more
information and documentation on how to configure and use Electronic Service
Agent , refer to
http://www.ibm.com/support/electronic
The IBM Electronic Support portal is a single Internet entry point that replaces the
multiple entry points traditionally used to access IBM Internet services and support.
This portal enables you to gain easier access to IBM resources for assistance in
resolving technical problems. The My Systems and Premium Search functions make
it even easier for Electronic Service Agent tool-enabled customers to track system
inventory and find pertinent fixes.
Benefits
Increased uptime: The Electronic Service Agent tool is designed to enhance the
Warranty or Maintenance Agreement by providing faster hardware error reporting
and uploading system information to IBM Support. This can translate to less wasted
time monitoring the "symptoms," diagnosing the error, and manually calling IBM
Support to open a problem record. Its 24 x 7 monitoring and reporting mean no
more dependence on human intervention or off-hours customer personnel when
errors are encountered in the middle of the night.
Security: The Electronic Service Agent tool is designed to be secure in monitoring,
reporting, and storing the data at IBM . The Electronic Service Agent tool securely
transmits either via the Internet (HTTPS or VPN) or modem, and can be configured
to communicate securely through gateways to provide customers a single point of
exit from their site. Communication is one way. Activating Electronic Service Agent
does not enable IBM to call into a customer's system. System inventory information
is stored in a secure database, which is protected behind IBM firewalls. It is viewable
only by the customer and IBM . The customer's business applications or business
data is never transmitted to IBM .
More accurate reporting: Since system information and error logs are
automatically uploaded to the IBM Support center in conjunction with the service
request, customers are not required to find and send system information, decreasing
the risk of misreported or misdiagnosed errors. Once inside IBM , problem error data
IBM United States Hardware Announcement 113-142
IBM is a registered trademark of International Business Machines Corporation
12
is run through a data knowledge management system and knowledge articles are
appended to the problem record.
Customized support: Using the IBM ID entered during activation, customers can
view system and support information in the "My Systems" and "Premium Search"
sections of the Electronic Support website at
http://www.ibm.com/support/electronic
My Systems provides valuable reports of installed hardware and software using
information collected from the systems by Electronic Service Agent . Reports
are available for any system associated with the customer's IBM ID. Premium
Search combines the function of search and the value of Electronic Service Agent
information, providing advanced search of the technical support knowledgebase.
Using Premium Search and the Electronic Service Agent information that has been
collected from your system, customers are able to see search results that apply
specifically to their systems.
For more information on how to utilize the power of IBM Electronic Services, contact
your IBM Systems Services Representative, or visit
http://www.ibm.com/support/electronic
Terms and conditions
MES discount applicable
No
Field installable feature
Yes
Warranty period
One year.
An IBM part or feature installed during the initial installation of an IBM machine is
subject to a full warranty effective on the date of installation of the machine. An
IBM part or feature that replaces a previously installed part or feature assumes the
remainder of the warranty period for the replaced part or feature. An IBM part or
feature added to a machine without replacing a previously installed part or feature
is subject to a full warranty effective on its date of installation. Unless specified
otherwise, the warranty period, type of warranty service, and service level of a part
or feature are the same as those for the machine in which it is installed.
Customer setup
Yes
Machine code
No license terms apply.
Optional features warranty period
• Optional features: One year
ServeRAID options offer a one year limited warranty .
1
• Warranty period: 1 year
• Service type (IOR/IOE/CCE/CCR): CRU
• Maintenance agreement: No
• Optional upgrade: No
IBM United States Hardware Announcement 113-142
IBM is a registered trademark of International Business Machines Corporation
13
1
For information on the IBM Statement of Limited Warranty, visit
http://www-947.ibm.com/systems/support/machine_warranties
Alternatively, this information is available through your IBM representative or reseller. Copies
are available upon request. With respect to on-site service, IBM sends a technician after
attempting to diagnose and resolve the problem remotely.
Prices
For current prices, contact IBM at 888-Shop-IBM (746-7426) or visit
http://www-03.ibm.com/systems/x/
To locate the web price, search on the feature number in the Search field.
SEO
number
Description
ServeRAID M5210 SAS/SATA Controller for IBM System x
46C9110
ServeRAID M5200 Series 1GB Cache/RAID 5 Upgrade
for IBM Systems
ServeRAID M5200 Series 1GB Flash/RAID 5 Upgrade
for IBM Systems
ServeRAID M5200 Series 2GB Flash/RAID 5 Upgrade
for IBM Systems
47C8656
ServeRAID M5200 Series
for IBM Systems-FoD
ServeRAID M5200 Series
for IBM Systems-FoD
ServeRAID M5200 Series
for IBM Systems-FoD
ServeRAID M5200 Series
for IBM Systems-FoD
RAID 6 Upgrade
47C8706
Zero Cache/RAID 5 Upgrade
47C8708
Performance Accelerator
47C8710
SSD Caching Enabler
47C8712
47C8660
47C8664
The following are features already announced for the 3331 machine type:
Description
Model
Number
Feature
Number
ServeRAID M5210 SAS/SATA Controller for IBM System
x
HC1
A3YZ
ServeRAID M5200 Series 1GB Cahe/RAID 5 Upgrade for
IBM System x
HC1
A3Z0
ServeRAID M5200 Series 1GB Flash/RAID 5 Upgrade for
IBM System x
HC1
A3Z1
ServeRAID M5200 Series 2GB Flash/RAID 5 Upgrade for
IBM System x
HC1
A3Z2
ServeRAID M5200 Series RAID 6 Upgrade for IBM
System x
HC1
A3Z5
ServeRAID M5200 Series Zero Cache/RAID 5 Upgrade
for IBM System x
HC1
A3Z6
ServeRAID M5200 Series Performance Accelerator for
IBM System x
HC1
A3Z7
ServeRAID M5200 Series SSD Caching Enabler for IBM
System x
HC1
A3Z8
IBM United States Hardware Announcement 113-142
Initial/
MES/
Both/
Support
MES
MES
MES
MES
MES
MES
MES
MES
IBM is a registered trademark of International Business Machines Corporation
14
The following are features already announced for the 5374 machine type:
Description
Model
Number
Feature
Number
Initial/
MES/
Both/
Support
ServeRAID M5210e SAS/SATA Controller Placement
CM1
A482
Initial
ServeRAID M5210 SAS/SATA Controller Placement
CM1
A46P
Initial
ServeRAID M5200 Series 1GB Cache/RAID 5 Upgrade Placement
CM1
A46Q
Initial
ServeRAID M5200 Series 1GB Flash/RAID 5 Upgrade Placement
CM1
A46R
Initial
ServeRAID M5200 Series 2GB Flash/RAID 5 Upgrade Placement
CM1
A46S
Initial
Trademarks
Electronic Service Agent is a trademark of IBM Corporation in the United States,
other countries, or both.
IBM, System x, ServicePac, Express, ServerProven, PartnerWorld, Global Technology
Services, BladeCenter and AIX are registered trademarks of IBM Corporation in the
United States, other countries, or both.
Microsoft and Windows are trademarks of Microsoft Corporation in the United States,
other countries, or both.
Linux is a registered trademark of Linus Torvalds in the United States, other
countries, or both.
Other company, product, and service names may be trademarks or service marks of
others.
Terms of use
IBM products and services which are announced and available in your country
can be ordered under the applicable standard agreements, terms, conditions,
and prices in effect at the time. IBM reserves the right to modify or withdraw this
announcement at any time without notice. This announcement is provided for your
information only. Additional terms of use are located at
http://www.ibm.com/legal/us/en/
For the most current information regarding IBM products, consult your IBM
representative or reseller, or visit the IBM worldwide contacts page
http://www.ibm.com/planetwide/us/
IBM United States Hardware Announcement 113-142
IBM is a registered trademark of International Business Machines Corporation
15
Download PDF
Similar pages