HP Intelligent Provisioning User Guide for HP ProLiant

HP Intelligent Provisioning User Guide for
HP ProLiant Gen9 Servers
Abstract
This document details how to access and use the HP Intelligent Provisioning software, including tasks such as installing OSs,
updating firmware, software, and drivers, and to performing some diagnostic tests. Intelligent Provisioning is included in the
optimized HP ProLiant server support software from the HP Service Pack for ProLiant (SPP). This document is intended for
administrators experienced in HP ProLiant server configuration.
HP Part Number: 794362-003c
Published: April 2015
Edition: 4
© Copyright 2012, 2015 Hewlett-Packard Development Company, L.P.
Confidential computer software. Valid license from HP required for possession, use or copying. Consistent with FAR 12.211 and 12.212, Commercial
Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under
vendor's standard commercial license.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Acknowledgments
Linux®is the registered trademark of Linus Torvalds in the U.S. and other countries.
Intel® and the Intel Inside logo are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.
Microsoft®, Windows®, Hyper-V Server®, and Windows Server® are trademarks of the Microsoft group of companies.
UNIX® is a registered trademark of The Open Group.
Contents
1 Introduction...............................................................................................5
Overview................................................................................................................................5
Navigating Intelligent Provisioning.........................................................................................7
2 Completing initial configuration and registration tasks.....................................8
Step 1: Setting Intelligent Provisioning preferences.........................................................................8
Step 2: Activating Intelligent Provisioning.....................................................................................9
Step 3: Registering for Insight Remote Support............................................................................10
HP remote support overview................................................................................................10
Data collected by Insight Remote Support..............................................................................11
Using Insight Remote Support with HP Proactive Care service...................................................12
Prerequisites......................................................................................................................13
Registering for Insight Online direct connect..........................................................................13
Registering for Insight Remote Support central connect............................................................16
Registering for Insight Remote Support after the initial configuration and registration tasks...........18
Reinstalling Intelligent Provisioning............................................................................................18
3 Configuring the server and installing an OS.................................................20
Available install methods, source media types, and formats supported for each OS family...............20
Using an HP SD card as a boot device.................................................................................21
Step 1: Hardware Settings.......................................................................................................21
Step 2: OS Selection...............................................................................................................23
Step 3: OS Information............................................................................................................26
OS information required for recommended installations..........................................................27
HP StoreVirtual VSA (Virtual Storage Appliance) software........................................................27
Deploying HP StoreVirtual VSA............................................................................................28
Entering VSA contact information.........................................................................................29
Completing VSA deployment...............................................................................................29
OS information required for customized installations...............................................................29
Step 4: Review.......................................................................................................................31
Checking installation parameters..............................................................................................31
Disabling the VID...................................................................................................................32
4 Performing maintenance............................................................................33
Downloading Active Health System data....................................................................................33
Updating firmware..................................................................................................................35
Determining the installed Intelligent Provisioning version..........................................................35
Updating Intelligent Provisioning and component firmware......................................................35
Setting Intelligent Provisioning Preferences..................................................................................36
Using Deployment Settings.......................................................................................................37
Creating a Deployment Settings package..............................................................................38
Using a Deployment Settings package to configure a single server...........................................38
Performing Deployment Settings package-level actions............................................................39
Entering or changing individual settings for a Deployment Settings package..............................40
Entering version information............................................................................................41
Entering firmware update settings....................................................................................41
Entering array configuration settings................................................................................41
Entering operating system information..............................................................................41
Entering Remote Support information...............................................................................42
Entering ROM settings...................................................................................................42
Entering system options..................................................................................................43
Using HP Smart Storage Administrator (HP SSA).........................................................................43
Configuration....................................................................................................................45
Contents
3
Diagnostics/SmartSSD........................................................................................................45
Using HP Insight Diagnostics....................................................................................................46
Using Quick Configs...............................................................................................................47
Intelligent Provisioning Quick Configs settings and corresponding UEFI System Utilities settings.....48
Using iLO Configuration Utility.................................................................................................49
Viewing iLO summary information........................................................................................49
Editing iLO Access Settings.................................................................................................50
Editing iLO Management Settings........................................................................................55
Modifying Network Settings................................................................................................58
Editing User Administration.................................................................................................64
Resetting iLO.....................................................................................................................67
Using HP Insight Remote Support..............................................................................................68
Unregistering from Insight Remote Support............................................................................69
Unregistering from Insight Online direct connect................................................................69
Unregistering from Insight Remote Support central connect..................................................69
Editing the web proxy settings.............................................................................................70
Using License Management.....................................................................................................70
Using the Erase Utility.............................................................................................................71
Using Secure Erase............................................................................................................72
5 Advanced topics......................................................................................73
Using a provided script to create an Intelligent Provisioning update mirror......................................73
Creating an Intelligent Provisioning update mirror.......................................................................73
Using the HP USB Key Utility....................................................................................................76
6 Troubleshooting........................................................................................81
Troubleshooting overview.........................................................................................................81
Troubleshooting general issues.................................................................................................81
Troubleshooting installation issues.............................................................................................81
Troubleshooting Windows-specific issues....................................................................................82
Troubleshooting Linux-specific issues..........................................................................................83
Troubleshooting VMware-specific issues.....................................................................................83
Customer advisories................................................................................................................84
7 Support and other resources......................................................................85
Contacting HP........................................................................................................................85
Access to HP Support Materials................................................................................................85
HP Insight Remote Support.......................................................................................................85
Related information.................................................................................................................85
Websites..........................................................................................................................86
Prerequisites...........................................................................................................................86
Typographic conventions.........................................................................................................86
8 Documentation feedback...........................................................................88
Glossary ...................................................................................................89
Index.........................................................................................................91
4
Contents
1 Introduction
Intelligent Provisioning is a single-server deployment tool embedded in HP ProLiant Gen8 and
Gen9 servers that replaces the SmartStart CDs and Smart Update Firmware DVD used with previous
generations of HP ProLiant servers. Intelligent Provisioning simplifies HP ProLiant server setup,
providing a reliable and consistent way to deploy HP ProLiant servers.
TIP: The information in this guide is for using Intelligent Provisioning with HP ProLiant Gen9
Servers. For information on using Intelligent Provisioning with HP ProLiant Gen8 Servers, see the
HP Intelligent Provisioning User Guide for HP ProLiant Gen8 Servers available on the HP Enterprise
Information Library (http://www.hp.com/go/intelligentprovisioning/docs).
Intelligent Provisioning assists with the OS installation process by preparing the system for installing
"off-the-shelf" and HP-branded versions of OS software and integrating optimized HP ProLiant
server support software from the HP Service Pack for ProLiant (SPP). SPP is a comprehensive systems
software and firmware solution for HP ProLiant servers and server blades and their enclosures. HP
ProLiant Gen9 servers are preloaded with a basic set of firmware and OS components, which are
installed along with Intelligent Provisioning 2.xx. After the server is running, use the Intelligent
Provisioning Firmware Update utility to install additional components and update any components
that have been outdated since the server was manufactured.
Intelligent Provisioning for HP ProLiant Gen9 Servers includes the following components:
•
Critical boot drivers for ProLiant servers
•
HP Active Health System (AHS)
•
HP StoreVirtual Virtual Storage Appliance (VSA)
IMPORTANT:
•
Although HP ProLiant Gen9 servers are pre-loaded with firmware and drivers, use Firmware
Update upon initial setup to ensure you have the latest versions. Using Firmware Update also
ensures you have the latest version of Intelligent Provisioning for the latest supported features,
such as Microsoft Windows 2012 installations.
•
Do not update firmware if the version you are currently running is required for compatibility.
NOTE: HP Intelligent Provisioning does not function within multihomed configurations. A
multihomed host is one that is connected to two or more networks or has two or more IP addresses.
Intelligent Provisioning provides installation help for the following OSs:
•
Microsoft Windows, 64-bit (except Windows Server 2008 HPC and Windows Server 2008
SP2)
•
Red Hat Enterprise Linux
•
SUSE Linux Enterprise Server
•
VMware ESXi Custom Image
•
VMware ESXi/vSphere Custom Image
Not all versions of an OS are supported. For more information about supported OSs for HP ProLiant
servers, see the HP Operating Systems and Virtualization Software Support for ProLiant Servers
website (http://www.hp.com/go/ossupport).
Overview
To access Intelligent Provisioning, power on or reboot the server and press F10 when prompted
during the server POST.
Overview
5
When accessing Intelligent Provisioning, one of the following happens:
•
If this is your first time using Intelligent Provisioning, on-screen prompts guide you through
initial configuration and registration tasks. (“Completing initial configuration and registration
tasks” (page 8).)
•
If Intelligent Provisioning was previously accessed and the initial configuration and registration
tasks are complete, the Intelligent Provisioning home page is displayed. In the home screen,
select one of the following menus to use Intelligent Provisioning:
◦
Configure and Install menu (“Configuring the server and installing an OS” (page 20))
NOTE: The Configure and Install option is not available for HP ProLiant SL, SE, and XL
Servers.
◦
Perform Maintenance menu (“Performing maintenance” (page 33))
To exit Intelligent Provisioning, reboot the server by clicking the power icon at the top right of the
page.
6
Introduction
Navigating Intelligent Provisioning
To navigate through and modify settings in this menu-driven interface, use the navigation icons
displayed at the top right-hand corner and bottom left- and right-hand corners of the Intelligent
Provisioning window.
These navigation icons are screen sensitive and are not displayed on all screens.
Item
Icon name
Function
Home
Returns to the Intelligent Provisioning home page, with the Configure
and Install and Perform Maintenance menus. This icon is available
only after completing the initial configuration and registration tasks.
For more information, see “Completing initial configuration and
registration tasks” (page 8).
2
Help
Opens the online help to the section about the current screen.
3
System Information
Displays system information, including the Intelligent Provisioning
version.
4
Power
Powers down or reboots the server.
Previous
Returns you to the previous screen after validating and saving your
choices.
Continue
Takes you forward to the next screen after validating and saving your
choices.
1
5
6
Overview
7
2 Completing initial configuration and registration tasks
When using Intelligent Provisioning for the first time, follow the on-screen prompts to perform the
following tasks:
1. Setting Preferences (“Step 1: Setting Intelligent Provisioning preferences” (page 8))
2. Activating Intelligent Provisioning (“Step 2: Activating Intelligent Provisioning” (page 9))
3. Registering for Insight Remote Support (“Step 3: Registering for Insight Remote Support” (page
10))
NOTE: Storage controller information is not displayed in System Information in these initial three
configuration pages.
Step 1: Setting Intelligent Provisioning preferences
The Set Preferences screen appears automatically the first time Intelligent Provisioning runs on a
server.
1.
2.
Choose your interface language and keyboard language.
Confirm that the system date and time are accurate.
To change the date or time, click the displayed date or time and use the displayed calendar
or clock to select the new values.
3.
Read the End User License Agreement (EULA).
•
To continue using Intelligent Provisioning, click Accept.
Included in the EULA is a link for ancillary software, which contains a list of open source
and proprietary software developed or obtained through third parties. This link and all
other links in the EULA are not enabled, but can be accessed if entered into a browser.
•
8
To cancel using Intelligent Provisioning, click Reboot to exit the utility and reboot the
server. Intelligent Provisioning remains accessible.
Completing initial configuration and registration tasks
4.
Enter network settings.
Select the active NIC from the list, and then choose from one of the following IP addressing
schemes:
5.
6.
•
DHCP Auto-Configuration—HP recommends selecting DHCP to have IP addresses assigned
automatically to your server.
•
IPv4 Static—Selecting IPv4 adds four new fields: the static IPv4 address, network mask,
gateway address, and DNS address.
•
IPv6 Static—Selecting IPv6 adds two fields: the static IP address and the Gateway address.
Specify whether you are using a proxy. If you have a proxy on your network, you might need
to configure it for use with features that communicate across the network. If you choose Use
Proxy, enter a Proxy Address and Port.
Enter iLO network settings.
Select one of the following iLO network IP addressing schemes:
•
DHCP Auto-Configuration—HP recommends selecting DHCP to have IP addresses assigned
automatically to your server.
•
IPv4 Static—Selecting IPv4 adds four new fields: the static IPv4 address, network mask,
gateway address, and DNS address.
•
Off—Selecting Off makes this server unavailable through iLO.
For more information about using iLO, see the HP iLO 4 User Guide on the HP website (http://
www.hp.com/go/ilo/docs).
7.
8.
Select a delivery option for System Software Updates for Intelligent Provisioning.
•
HP website—HP recommends selecting this option to be prompted when updates are
available and download all software updates for your server from hp.com.
•
HTTP/FTP—When prompted, enter an address in the URL field.
•
Disable—Select this to disable automatic updates if you plan to update your system
software manually.
Click the Continue right arrow to proceed automatically to “Step 2: Activating Intelligent
Provisioning” (page 9).
NOTE: To access this screen change preferences at a later time, open the Perform Maintenance
menus, and then click Intelligent Provisioning Preferences (“Setting Intelligent Provisioning
Preferences” (page 36)).
Step 2: Activating Intelligent Provisioning
When logging on to Intelligent Provisioning for the first time, the Activation screen is viewable after
the Setting Preferences screen.
Step 2: Activating Intelligent Provisioning
9
To activate Intelligent Provisioning and make it available during server POST:
1. Select Activate (Recommended).
2. Click the Continue right arrow to proceed automatically to “Step 3: Registering for Insight
Remote Support” (page 10).
To disable Intelligent Provisioning:
1. Select Disable (Not Recommended).
2. Click the Continue right arrow. The server reboots. During POST, F10 is in red text on the
screen, indicating that the F10 key is disabled and Intelligent Provisioning is no longer
accessible.
To re-enable Intelligent Provisioning:
1. Reboot the server and, when prompted, press F9 to access the UEFI System Utilities.
2. From the System Utilities screen, select System Configuration→BIOS/Platform Configuration
(RBSU)→Server Security→Intelligent Provisioning (F10 Prompt) and press Enter.
3. Select Enabled.
For more information on UEFI System Utilities, see the HP UEFI System Utilities User Guide.
Step 3: Registering for Insight Remote Support
HP Insight Remote Support provides automatic submission of hardware events to HP to prevent
downtime and enable faster issue resolution. You can register directly to HP or through an Insight
RS Hosting Device.
HP remote support overview
HP has developed a service and support solution that integrates the following:
•
An online, personalized dashboard (HP Insight Online)
•
24x7 remote support with HP Insight Remote Support software and Insight Online direct
connect capability
Intelligent Provisioning includes the embedded Remote Support feature, which allows you to register
HP ProLiant servers for HP remote support.
10
Completing initial configuration and registration tasks
When you use the embedded Remote Support feature, choose from the following configuration
options: Insight Online direct connect and Insight Remote Support central connect.
Insight Online direct connect
Register a server to communicate directly with Insight Online without the need to set up an Insight
Remote Support centralized Hosting Device in your local environment. Insight Online will be your
primary interface for remote support information.
Insight Online is an HP Support Center feature that enables you to view your remotely monitored
devices anywhere, anytime. It provides a personalized dashboard for simplified tracking of IT
operations and support information, including a mobile dashboard for monitoring when you are
on the go. For more information, see http://www.hp.com/go/insightonline/info.
Figure 1 (page 11) shows the direct connect configuration with an HP ProLiant server.
Figure 1 Insight Online direct connect
ProLiant
Firewall
Insight Remote Support central connect
Register a server to communicate with HP through an Insight Remote Support centralized Hosting
Device in your local environment. All configuration and service event information is routed through
the Hosting Device. This information can be viewed using the local Insight RS Console or the
web-based view in Insight Online (if it is enabled in Insight RS).
Figure 2 (page 11) shows the central connect configuration with an HP ProLiant server.
Figure 2 Insight Remote Support central connect
ProLiant
server
Insight RS
Hosting Device
Firewall
Data collected by Insight Remote Support
By registering for Insight Remote Support, you agree to send registration, service events,
configuration, and Active Health System data to HP. All data collected and sent to HP will be used
to provide remote support and quality improvement. The collected data is managed according to
the HP privacy statement, available at http://www.hp.com/go/privacy.
Step 3: Registering for Insight Remote Support
11
When a server is registered for Insight Remote Support, iLO or the Insight RS Hosting Device sends
Active Health System information to HP every 7 days, and sends configuration information every
30 days. The following information is sent to HP:
•
Registration—During server registration, iLO collects data to uniquely identify the server
hardware. This data is sent to the Insight RS Hosting Device (Insight Remote Support central
connect) or directly to HP (Insight Online direct connect).
Registration data includes the following:
•
◦
Server model
◦
Serial number
◦
iLO NIC address
Service events—When service events are recorded, iLO collects data to uniquely identify the
relevant hardware component. This data is sent to the Insight RS Hosting Device (Insight Remote
Support central connect) or directly to HP (Insight Online direct connect).
Service event data includes the following:
•
◦
Server model
◦
Serial number
◦
Part number of the hardware component
◦
Description, location, and other identifying characteristics of the hardware component
Configuration—During data collection, iLO collects data to enable proactive advice and
consulting. This data is sent to the Insight RS Hosting Device (Insight Remote Support central
connect) or directly to HP (Insight Online direct connect).
Configuration data includes the following:
•
◦
Server model
◦
Serial number
◦
Processor model, speed, and utilization
◦
Storage capacity, speed, and utilization
◦
Memory capacity, speed, and utilization
◦
Firmware/BIOS
◦
Installed drivers, services, and applications (if AMS is installed)
Active Health System—During data collection, iLO collects data about the health, configuration,
and runtime telemetry of the server. This information is used for troubleshooting issues and
closed-loop quality analysis.
For information about the data that is collected, see the HP iLO 4 User Guide.
Using Insight Remote Support with HP Proactive Care service
HP Proactive Care service customers must register their HP ProLiant Gen8 and Gen9 servers for
Insight Remote Support central connect or Insight Online direct connect in order to receive the
12
Completing initial configuration and registration tasks
following HP Proactive Care services features: Proactive Scan and Firmware/Software Version
Report and recommendations.
•
The direct connect option requires the installation of AMS.
•
The central connect option requires the installation of AMS or the SNMP/WBEM agents.
For more information about the HP Proactive Care service, see the following website: http://
www.hp.com/services/proactivecarecentral.
Prerequisites
Before registering, verify that the following prerequisites are met:
•
A supported version of Intelligent Provisioning is installed.
Version 2.01 or later is required for Insight Online direct connect and Insight Remote Support
central connect registration.
For information about updating Intelligent Provisioning, see “Updating firmware” (page 35).
•
iLO is configured as follows:
◦
A supported version of the iLO firmware is installed.
To address third-party software vulnerabilities, HP recommends using iLO 4 2.03 or later.
Version 2.00 or later is required for Insight Online direct connect and Insight Remote
Support central connect registration.
◦
The time zone is set in iLO.
◦
For Insight Online direct connect only: A DNS server is configured in iLO.
This is required for communication between iLO and Insight Online.
For information about configuring iLO, see the HP iLO 4 User Guide.
•
For Insight Remote Support central connect only: Insight RS version 7.1 or later is installed
and configured on the Insight RS Hosting Device.
For Insight RS device support information, see the following website: http://
h17007.www1.hp.com/us/en/enterprise/servers/supportmatrix/insight_rs.aspx.
•
For Insight Remote Support central connect only: The RIBCL protocol credentials for the HP
ProLiant server are configured in the Insight RS Console.
For more information about the RIBCL protocol credentials, see the HP Insight Remote Support
Installation and Configuration Guide.
Registering for Insight Online direct connect
Use this procedure to register an HP ProLiant server for Insight Online direct connect remote support.
When you register for Insight Online direct connect, you must complete steps in both Intelligent
Provisioning and the Insight Online portal.
1. Verify that the server meets the prerequisites for using the Insight Remote Support solution.
For more information, see “Prerequisites” (page 13).
2.
Select Register this server directly to HP.
The page refreshes to show the Insight Online direct connect registration options.
Step 3: Registering for Insight Remote Support
13
3.
Enter your HP Passport credentials in the HP Passport User ID and HP Passport Password
boxes.
IMPORTANT: In most cases, your HP Passport user ID is the same as the email address you
used during the HP Passport registration process. If you changed your user ID in the HP Support
Center, be sure to enter your user ID and not your email address.
4.
5.
Optional: Enter the following information if the HP ProLiant server uses a web proxy server to
access the Internet:
•
Web Proxy Server
•
Web Proxy Port
•
Web Proxy Username
•
Web Proxy Password
Click Register.
Clicking Register is Step 1 of a two-step registration process. Step 2 is completed in Insight
Online.
By registering, you agree to send registration, service events, configuration, and Active Health
System data to HP. For more information about the type of data collected, see “Data collected
by Insight Remote Support” (page 11). All data collected and sent to HP will be managed
according to the HP Privacy Statement, which you can review at the following website: http://
www.hp.com/go/privacy.
When Step 1 is completed, the following message appears:
Step 1 of 2: Completed using HP Passport Credentials: <HP Passport
User ID>.
Step 2 of 2: Complete Registration in HP Insight Online
(www.hp.com/go/InsightOnline).
Please confirm that you have completed the registration process in
HP Insight Online.
14
Completing initial configuration and registration tasks
Allow up to 5 minutes for your registration request to be fully processed.
6.
7.
Navigate to the Insight Online website at http://www.hp.com/go/InsightOnline, and then
log in with your HP Passport credentials.
Follow the onscreen instructions in Insight Online, and provide your site, contact, and partner
information so that HP can deliver service for your HP ProLiant server.
TIP: To streamline the process when you have multiple servers to register, complete Step 1
for all of the servers, and then complete Step 2 for all of the servers during one Insight Online
session.
For detailed instructions, see the HP Insight Remote Support and Insight Online Setup Guide
for HP ProLiant Servers and HP BladeSystem c-Class Enclosures.
8.
Return to the Insight Remote Support page in Intelligent Provisioning, and then click Confirm.
A message similar to the following appears:
Successfully registered!
HP Passport User ID used to register this server: <HP Passport User
ID>.
9.
Click the Continue right arrow to proceed to the Intelligent Provisioning home page (“Overview”
(page 5)).
10. To ensure successful Insight Remote Support operation, verify the following after you install
the system software:
•
Optional: AMS is installed on the server and the server operating system is running.
HP recommends installing AMS. For more information, see the HP iLO 4 User Guide.
AMS is installed automatically if you use the Intelligent Provisioning Recommended
installation method for Windows installation.
Step 3: Registering for Insight Remote Support
15
HP Proactive Care services customers only: AMS installation is required in order to receive
the following HP Proactive Care services features: Proactive Scan and Firmware/Software
Version Report and recommendations.
•
If you did not install AMS, ensure that the server name is displayed correctly in Insight
Online and Insight RS.
AMS is one way in which iLO can obtain the server name. If iLO cannot obtain the server
name, the displayed server name in Insight Online and Insight RS is derived from the
server serial number.
Do one of the following:
◦
For Windows systems only, start the operating system. Insight Online and Insight RS
will use the Windows computer name to identify the server.
◦
Configure the Server Name on the Administration→Access Settings page in the iLO
web interface.
The server name is displayed in Insight Online and Insight RS, and can be viewed
by HP Support and your authorized service provider, reseller/distributor, and installer.
To protect your privacy, do not use sensitive information in the name of an HP ProLiant
server.
•
The HP ProLiant iLO 3/4 Channel Interface Driver is installed.
This driver is installed automatically if you use the Intelligent Provisioning Recommended
installation method for Windows installation.
This driver is standard for SUSE Linux Enterprise Server 11 and 12 and Red Hat 6 and
7.
For more information, see the HP iLO 4 User Guide.
11. Optional: If you want to receive email alerts about system events, configure AlertMail on the
Administration→Management→AlertMail page in iLO.
For more information, see the HP iLO 4 User Guide.
Registering for Insight Remote Support central connect
Use this procedure to register an HP ProLiant server for Insight Remote Support central connect.
1. Verify that the server meets the prerequisites for using Insight Remote Support.
For more information, see “Prerequisites” (page 13).
2.
Select Register this server through an HP Insight Remote Support centralized hosting device.
The page refreshes to show the Insight Remote Support central connect registration options.
16
Completing initial configuration and registration tasks
3.
Enter the Insight RS Hosting Device host name or IP address and port number.
The default port is 7906.
4.
Click Register.
By registering, you agree to send registration, service events, configuration, and Active Health
System data to HP. For more information about the type of data collected, see “Data collected
by Insight Remote Support” (page 11). All data collected and sent to HP will be managed
according to the HP Privacy Statement, which you can review at the following website: http://
www.hp.com/go/privacy.
A message similar to the following appears:
Successfully registered! Insight Remote Support hosting server:
<cms.mycompany.com>.
where <cms.mycompany.com> is the Insight RS Hosting Device host name or IP address.
5.
Click the Continue right arrow to proceed to the Intelligent Provisioning home page (“Overview”
(page 5)).
Step 3: Registering for Insight Remote Support
17
6.
To ensure successful Insight Remote Support operation, verify the following after you install
the system software:
•
Optional: AMS is installed on the server and the server operating system is running.
HP recommends installing AMS. For more information, see the HP iLO 4 User Guide.
AMS is installed automatically if you use the Intelligent Provisioning Recommended
installation method for Windows installation.
HP Proactive Care services customers only: AMS installation is required in order to receive
the following HP Proactive Care services features: Proactive Scan and Firmware/Software
Version Report and recommendations.
•
If you did not install AMS, ensure that the server name is displayed correctly in Insight
Online and Insight RS.
AMS is one way in which iLO can obtain the server name. If iLO cannot obtain the server
name, the displayed server name in Insight Online and Insight RS is derived from the
server serial number.
Do one of the following:
◦
For Windows systems only, start the operating system. Insight Online and Insight RS
will use the Windows computer name to identify the server.
◦
Configure the Server Name on the Administration→Access Settings page in the iLO
web interface.
The server name is displayed in Insight Online and Insight RS, and can be viewed
by HP Support and your authorized service provider, reseller/distributor, and installer.
To protect your privacy, do not use sensitive information in the name of an HP ProLiant
server.
•
The HP ProLiant iLO 3/4 Channel Interface Driver is installed.
This driver is installed automatically if you use the Intelligent Provisioning Recommended
installation method for Windows installation.
This driver is standard for SUSE Linux Enterprise Server 11 and 12 and Red Hat 6 and
7.
For more information, see the HP iLO 4 User Guide.
Registering for Insight Remote Support after the initial configuration and registration
tasks
If you want to register this server for Insight Remote Support after the initial configuration and
registration tasks:
1. Select Register Later on the registration page.
2. Click the Continue right arrow.
When you are ready to register this server for Insight Remote Support, navigate to the Perform
Maintenance screen and select HP Insight Remote Support.
For registration instructions, see “Registering for Insight Online direct connect” (page 13) and
“Registering for Insight Remote Support central connect” (page 16).
Reinstalling Intelligent Provisioning
You can reinstall Intelligent Provisioning instead of using the Firmware Update Utility to ensure you
have the latest version. To reinstall Intelligent Provisioning:
18
Completing initial configuration and registration tasks
1.
2.
3.
Download the latest Intelligent Provisioning ISO from the HP Intelligent Provisioning website
(http://www.hp.com/go/intelligentprovisioning).
Boot to the Intelligent Provisioning recovery media. The installation automatically begins.
When the update is complete, the server automatically reboots.
Reinstalling Intelligent Provisioning
19
3 Configuring the server and installing an OS
To use Intelligent Provisioning to configure the hardware and install an OS on your HP ProLiant
server, follow the on-screen prompts in the Configure and Install menu to complete the tasks in the
following four screens:
•
“Step 1: Hardware Settings” (page 21)
•
“Step 2: OS Selection” (page 23)
•
“Step 3: OS Information” (page 26)
•
“Step 4: Review” (page 31)
IMPORTANT:
•
HP ProLiant SL, SE, and XL Servers do not support operating system installations with Intelligent
Provisioning. These servers do support the maintenance features described in “Performing
maintenance” (page 33).
•
Special characters can be used in passwords only. Do not use special characters in any other
data fields.
Available install methods, source media types, and formats supported for
each OS family
Each Configure and Install screen provides a guided method of configuring the server, installing
an OS, and updating the system software. The following table shows the install methods, source
media types, and formats supported for each OS family.
IMPORTANT: Intelligent Provisioning only supports original, licensed vendor media or HP-Branded
versions. Demo or developer versions of the OS, or media which has been modified to slipstream
custom software or service packs, are not supported and may not be correctly identified by the
installation process.
Recommended install method
Disc
Manual
Network
Share
FTP
USB
Disc
Network
Share
FTP
USB
Disc
Microsoft ISO VM
Windows ISO
(64–bit)
Flat ISO
Flat
Flat ISO
ISO VM
ISO
Flat ISO
Flat
Flat ISO
ISO VM
ISO
VMware ISO VM
ESXi
ISO
Flat ISO
Flat
Flat ISO
ISO VM
ISO
Flat ISO
Flat
Flat ISO
ISO VM
ISO
SUSE
ISO VM
Linux
ISO
Enterprise
Server
Flat ISO
—
—
—
—
—
—
ISO VM
ISO
Red Hat ISO VM
Enterprise ISO
Linux
—
Flat
—
—
—
—
—
ISO VM
ISO
Formats:
20
Customized install method
•
Flat—Standard folder structure
•
ISO—ISO or UDF file
•
VM ISO—iLO Virtual Media ISO
Configuring the server and installing an OS
•
kISO—Kernel update ISO
•
VM NET—iLO Virtual Media folder share
•
VM USB—iLO Virtual Media USB
For more information about supported operation systems, software, and firmware, see the links in
“Introduction” (page 5).
Using an HP SD card as a boot device
With Intelligent Provisioning, you can use an HP SD card as a target for deploying an OS. The
following HP-supplied SD cards are supported as an alternative OS boot device:
•
HP 32GB SD Enterprise Mainstream Flash Media Kit (700136-B21)
•
HP 32GB microSD Enterprise Mainstream Flash Media Kit (700139–B21)
NOTE: You cannot perform an OS install on an SD card when there is a hard disk connected to
the server.
Either of these SD cards can be used as an alternative to hard drive or solid state drive storage
for deploying an OS on HP ProLiant servers. Using an SD card as a target for deploying an OS
provides the following advantages:
•
Deploys OSs to diskless servers and SAN storage
•
Uses less power than traditional drives
•
Reduces temperature, decreasing throttling and A/C costs
•
Reduces vibration, particularly in environments with high G-force
•
Frees drive bays for other uses
NOTE: SD Boot does not support deployment installations. See “Using Deployment Settings”
(page 37).
You can find information about using an SD card with Intelligent Provisioning in “Step 3: OS
Information” (page 26).
Step 1: Hardware Settings
In the first configuration screen, enter global settings to control power use, software updates, and
array configuration.
Step 1: Hardware Settings
21
IMPORTANT: If unsupported media devices are connected at this point, an error appears. To
resolve the issue, remove the unsupported media device, and make sure you have network share
information available, or a disk or ISO, FTP, or USB drive installed when prompted.
1.
Select the power management System Profile to use. These profiles set a basic policy for
performance versus power usage without having to configure individual settings through the
UEFI System Utilities menus.
The current (or a recommended) profile is displayed, but to change the settings, the options
include:
•
No Change
•
Balanced Power and Performance
•
Minimum Power Usage
•
Maximum Performance
The suggested default varies. If Intelligent Provisioning detects existing settings on the server
that match one of these profiles, that profile is displayed in the System Profiles field. If Intelligent
Provisioning detects settings that do not match one of the profiles, No Change is displayed in
this field.
For more information about these options, see “Using Quick Configs” (page 47).
2.
3.
Select whether to perform a software update before the OS is installed.
Enter array configuration specifications for the server's storage subsystem.
Options include:
•
22
Keep Current Setting—Uses existing settings to maintain any previously constructed arrays.
Use this option when reprovisioning a server. This option is displayed only when valid
logical drives are present on the server. For new server installations, this option is not
displayed.
Configuring the server and installing an OS
NOTE: Secure Boot is only supported on UEFI-based servers in UEFI Boot Mode running
Windows 2012 and Windows 2012 R2.
•
Recommended Settings—The HP Smart Storage Administrator polls any drives that are
present and builds an appropriate array for those drives. For example, if two drives are
connected to the Smart Array card, the setup defaults to RAID 1. HP recommends selecting
this option when initially provisioning a server.
CAUTION: Selecting this choice resets all disks (and arrays, if any are present). Because
no arrays or disk data are present during a first-time setup, this does not affect your server.
However, if you choose this option when reprovisioning your server, you can lose your
data and any disk arrays. For more information about the HP Smart Storage Administrator,
see the HP Smart Storage Administrator User Guide (http://www.hp.com/support/
SSA_UG_en).
•
Customize—Opens the HP Smart Storage Administrator (after clicking the Continue right
arrow) and enables you to choose array settings. For more information about using the
HP SSA, see “Using HP Smart Storage Administrator (HP SSA)” (page 43).
NOTE: Some controllers other than HP Smart Array controllers can be configured through
HP Smart Storage Administrator.
4.
5.
Select the Target Controller you want to use from the drop-down menu if more than one is
available.
Confirm Fibre Channel and iSCSI configuration settings.
If discovered, the Fibre Channel and iSCSI information is displayed at the bottom of the screen.
Intelligent Provisioning supports installation to iSCSI targets and to shared storage devices.
Before starting an installation, the devices need to be set up outside of Intelligent Provisioning,
using options that appear during POST, or through their setup applications. In addition, the
boot controller order needs to be set correctly in the UEFI System Utilities before installation.
6.
7.
Confirm SD Card Configuration settings. If a supported SD card is installed, the device details
appear.
Click the Continue right arrow.
Step 2: OS Selection
In this screen, specify the OS family to install and the installation method.
Step 2: OS Selection
23
IMPORTANT: If unsupported media devices are connected at this point, the following error
appears: There are no physical disks attached. To resolve the issue, remove the
unsupported media device, and make sure you have network share information available, or a
disk or ISO, FTP, or USB drive installed when prompted.
1.
Select an OS family.
Available supported OS families include:
•
Microsoft Windows
•
Red Hat Linux
•
SUSE Linux Enterprise Server
•
VMware ESXi/vSphere Custom Image
If the OS you want to install is not listed, it might not be supported for use with your controller
model, or you might need to update HP ProLiant firmware. For information about supported
OSs and OS drivers, see the HP Operating Systems and Virtualization Software Support
website (http://www.hp.com/go/supportos).
NOTE: If updates are available, a message appears on the screen directing you to the
proper steps for incorporating them into Intelligent Provisioning.
IMPORTANT:
•
2.
When installing VMware, download an HP Custom ISO before the installation from the
HP website (http://www.hp.com/go/esxidownload). Ethernet port 0 must be active.
Select an installation method.
Depending on the OS family selected, installation choices vary, including the suggested default.
For more information, see “Available install methods, source media types, and formats
supported for each OS family” (page 20).
Options may include:
•
24
Recommended—Uses HP-defined defaults to configure the server software and firmware,
partition storage, and install the OS with HP drivers. HP recommends selecting this option
for first-time server setup. For more information about recommended installation options,
see “OS information required for recommended installations” (page 27).
Configuring the server and installing an OS
NOTE: AMS and the HP ProLiant iLO 3/4 Channel Interface Driver are installed
automatically if you use the Recommended installation method for Windows installation.
The HP ProLiant iLO 3/4 Channel Interface Driver is standard for SUSE Linux Enterprise
Server 11 and 12 and Red Hat 6 and 7.
For information on troubleshooting common installation problems, see “Troubleshooting
installation issues” (page 81).
•
Customized—Enables you to individually configure the options for server software and
firmware updates, storage partitioning, and OS installation with HP drivers. Select this
option if you have specific parameters that differ from the recommended settings, such
as for storage partitioning. For more information about customized installation options,
see “OS information required for customized installations” (page 29).
•
Manual—Installs the OS from a custom OS CD/DVD. After selecting this option, insert
the provided CD/DVD so that the server can reboot from the OS CD/DVD.
When using the Manual Installation method, the Virtual Install Disk (VID) is enabled
automatically, and a USB mass-storage device appears with the name of the VID during
the OS installation process. The VID contains a limited set of storage and networking
drivers, so any required SAS/iSCSI/FCoE adapter can be loaded in the event that the
OS disc does not have the appropriate drivers. Because the VID and the custom CD/DVD
might not contain all of the needed drivers, you might need to create a driver CD/DVD
to ensure that all required drivers are installed and that the OS can install successfully.
For information about creating a driver disk, see the OS installation guide. For information
on disabling the VID, see “Disabling the VID” (page 32).
In all Linux environments, add dd (Red Hat Enterprise Linux 6), inst.dd (Red Hat
Enterprise Linux 7), dud=1 (SUSE Linux Enterprise Server 11 and 12) on the command
line to provide a driver location only when installing the OS in special storage devices
such as iSCSI and FC LUNs.
In Red Hat Enterprise Linux 6 installations with a SATA controller, the selected Install
Target Device must be a drive connected to the lowest bay number.
The following table contains information about Linux boot driver parameters.
Linux edition
Issue
Solution
Example
SUSE Linux
Enterprise Server
Because of a naming
convention conflict
between SUSE Linux
Enterprise Server 11
SP1 and SP2, the
SP2 drivers are
located in a directory
that the SUSE
installer does not
see.
To access the SP2
drivers in the VID,
include the
updatedir kernel
parameter for the
appropriate OS.
updatedir=
Red Hat Enterprise Because the AHCI
Linux 6
driver attaches
before the HP
Dynamic Smart Array
B140i Controller
drivers, the logical
driver is not
recognized.
/linux/suse/i386–sles11.2
broken_modules=ahci for
sles11, sles12
blacklist=ahci for rhel6
Enter the following
modprobe.blacklist=ahci for
boot parameters to
prevent the driver from rhel7
taking over the
controller.
Step 2: OS Selection
25
3.
Select the source media from which you are installing the OS.
Media types include:
•
Disc (default)—A standard bootable OS DVD/CD-ROM media, and virtual media through
iLO
•
Network share—The network share that contains the OS installation files
•
FTP—The FTP server that contains OS installation files
•
USB—The USB flash drive that contains the OS installation files
NOTE: Only FAT-formatted USB drives are supported. For OS image files that cannot
copy to the USB unless it is NTFS-formatted, use a different source media, such as a DVD,
network share, or FTP server.
4.
5.
If you are installing from a CD/DVD disk or USB drive, insert the media.
Click the Continue right arrow to go to the next screen, which varies, depending on the media
type.
Insert the disc or USB media, or enter the information needed to access the installation files
on the network share or FTP site. Depending on the media type, supply the following
information.
Media type
Required information/action
Disc
Insert the disc.
Network share
Enter network connection information, including:
• Server Name or IP Address—Server name or IP address of the server that
hosts the OS contents. If a server name is specified, a DNS entry is also
required.
• Share Name—The name of the network share using Server Message Block
(SMB) protocol that hosts the OS contents.
• Network Share User—User name used to access the network share.
• Network Share Password (not encrypted)—Password for the user name
used to access the network share.
FTP
Enter network connection information, including:
• Server Name or IP Address—FTP server name or IP address of the server
that hosts the OS contents. FTP support requires anonymous access to the
FTP server and does not support connecting to an FTP server through a
proxy.
IMPORTANT: When entering an FTP path, remove spaces and punctuation.
The FTP server directory structure cannot contain spaces or special characters
(including punctuation).
USB
6.
Insert the USB drive and browse to the location of the OS installation files on
the USB drive. Then, double-click the ISO file.
Click the Continue right arrow to proceed to the next screen in the automated process.
Step 3: OS Information
In this step the necessary OS information is specified.
26
Configuring the server and installing an OS
OS information required for recommended installations
Depending on the OS you are installing, you may be prompted to enter or confirm the following
information:
1. Select the OS family and edition.
2.
3.
•
When installing Microsoft Hyper-V Server 2012, you must select the Windows 2012 OS
family and the Hyper-V OS.
•
When installing Microsoft Hyper-V Server 2012 R2, you must select Windows 2012 R2
as OS family and the Hyper-V OS.
Select the OS and the keyboard language.
Enter the product key. (Not displayed for all OSs)
This is the Product Identification (Product ID) number. If you do not enter a product key and
one is required, the OS installation pauses indefinitely, prompting you to enter the key. The
installation resumes after you enter the product key.
4.
5.
Enter the computer name (optional) and an administrator password (optional).
Click the Continue right arrow to proceed to “Step 4: Review” (page 31).
HP StoreVirtual VSA (Virtual Storage Appliance) software
During OS installation you can deploy HP StoreVirtual VSA, which enables you to create fully
featured shared storage on a virtualized server. The HP StoreVirtual VSA software is a virtual
machine that supports hypervisor environments. VSA provides shared storage for both VMware
ESX / ESXi and Microsoft Hyper-V hypervisor environments. When deploying VSA, you can retrieve
your free 1 TB license key and activate it.
Step 3: OS Information
27
NOTE:
•
The deployment of HP StoreVirtual VSA is supported only during recommended and custom
installations for Windows, and only during custom installations for VMware. It is not supported
during manual installation.
•
The server must be connected to a network to deploy HP StoreVirtual VSA.
HP StoreVirtual VSA is supported with vSphere or Microsoft Hyper-V on the following operating
systems:
•
VMware ESXi 5.5 Update 2
•
Microsoft Windows Server 2008 R2+SP1
•
Microsoft Windows Server 2012
•
Microsoft Windows Server 2012 R2
For more information on HP StoreVirtual VSA, including instructional videos and free console
management software, see the HP website at http://www.hp.com/go/vsa1TB.
Deploying HP StoreVirtual VSA
From the HP Software-Defined Storage page you can deploy HP StoreVirtual VSA.
1.
Select a VSA type.
If you do not want to deploy the HP StoreVirtual VSA software, select Continue without
deploying VSA and click the Continue right arrow. A screen is displayed indicating VSA will
not be installed. Click the Continue right arrow to continue.
VSA validation begins. If VSA is not available, click the Continue right arrow to confirm OS
selections.
2.
3.
4.
5.
28
Enter an optional VSA Host Name.
Select the VSA Network type (DHCP or Static).
If Static is selected, enter the associated network parameters.
Click the Continue right arrow.
Configuring the server and installing an OS
Entering VSA contact information
You must provide all required contact information to deploy HP StoreVirtual VSA. If you do not
wish to provide contact information, it will be necessary to select Continue without deploying VSA.
NOTE: The collected contact data is managed according to the HP privacy statement, available
at http://www.hp.com/go/privacy. You may be contacted by HP.
1.
Enter the appropriate contact information. All required fields must be entered.
The contact information is validated and if any fields are not valid you are prompted to enter
them.
2.
3.
If you want to receive new product information, select the Sign me up... option.
Click the Continue right arrow.
Completing VSA deployment
Before you can begin using VSA you must perform the following tasks. The VSA instructional videos
at the HP website http://www.hp.com/go/vsa1TB will guide you through these tasks.
1. Select the appropriate HP StoreVirtual Centralized Management Console, download and
install it
2. Retrieve your free 1 TB license key and activate it.
3. Configure the Centralized Management Console.
If you do not want to deploy VSA, you can do so at a later time.
OS information required for customized installations
If you selected a Windows-based OS and a Customized installation method on the OS Selection
screen (“Step 2: OS Selection” (page 23)), additional screens are displayed for you to enter custom
operating installation and monitoring management protocol information.
Microsoft Windows configuration information for a customized installation
Depending on the type of Microsoft OS you are installing, you may be prompted to enter the
following information:
Step 3: OS Information
29
1.
Select the OS family and edition.
When installing Microsoft Hyper-V Server 2012, you must select the Windows 2012 OS
family and the Hyper-V OS. If a different OS family is selected, the installation will fail,
generating the following error message: Unattended settings error.
NOTE: When installing Windows 2012 R2, you must select Windows 2012 R2 as the OS
family and an appropriate OS must be selected.
2.
3.
Select the OS and keyboard language.
Select a partition size.
This is the size of the partition to create as the C: drive and in which to install the OS.
By default, the value is set to the maximum-allowed size (the size of the logical drive.) The
minimum-allowed size varies and is determined by the selected OS.
4.
•
To change the size of the partition from the default, slide the bar above the field left or
right to reduce or increase size. This option is not available when installing Microsoft
Windows Essentials OSs, because custom partitioning is not supported in the Essentials
OSs.)
•
To create a partition size based on the provided default, but reducing it by the amount
set aside for the swap space (pagefile), select Disallow swap space (not recommended).
Select this option only when the pagefile is located elsewhere.
Enter the product key.
This is the Microsoft Product Identification (Product ID) number. (Not displayed for all OSs).
5.
Enter the computer name and an administrator password (optional).
HP recommends entering a personalized name instead of using the suggested default. When
installing Microsoft Smart Business Server, HP recommends entering the final system name
during the installation.
To protect your privacy, do not use sensitive information for the computer name. This name
is visible in HP Insight RS and HP Insight Online, and can be viewed by HP support and your
authorized service provider, reseller/distributor, and installer.
If an administrator password is not entered at this time, you are prompted for a password
during the first login. (Not displayed for all OSs.)
6.
Select a time zone.
The time zone is used by the OS to perform daylight saving time updates and other time-related
functions.
7.
Enter organization and owner names (optional).
VMware configuration information for customized Installation
If you selected a VMware OS and a Customized installation method on the OS Selection screen
(“Step 2: OS Selection” (page 23)), additional screens are displayed for you enter custom operating
installation and monitoring management protocol information.
1. Enter a host name (optional).
This name must be a minimum of three characters.
2.
Enter a root password.
For VMware, the initial password defaults to “password”.
3.
Specify the network type.
Select DHCP or Static.
30
Configuring the server and installing an OS
Step 4: Review
The Review screen displays your hardware and OS settings. Continuing past this screen installs
the OS and configures the server.
CAUTION: Continuing past this screen resets the drives to a newly installed state and installs the
selected OS. Any existing information on the server is erased. This does not affect a first-time setup,
because there is no data present on the server.
1.
2.
Review the information on the screen and confirm its accuracy.
If you want to use these same settings at a later time to install and configure a different server,
select Create a deployment setting from the assisted install.
NOTE: Because Deployment Settings profiles support only the settings provided in the
Recommended installation methods, if this is a Customized installation, settings that are unique
to the Customized installation method are not captured.
3.
Click the Continue right arrow to begin the automated installation and configuration process.
Depending on the Deployment Settings, a variety of screens are displayed, providing progress
information about the installation. For more information, see “Checking installation parameters”
(page 31).
Checking installation parameters
During the installation and configuration process, consider the following:
•
A EULA might be displayed for Windows installations.
•
The Firmware Update screen might be displayed at this time, depending on the following two
system settings:
◦
In the Step 1: Set Preferences screen, System Software Update must have been enabled.
◦
In the Step 1: Hardware Settings screen, Update before OS Install must have been selected.
Step 4: Review
31
If the Firmware Update screen is displayed, follow the on-screen prompts to obtain and install
the latest firmware on server components. When the updates are complete, the Installing OS
page is displayed, ready to begin the OS installation.
For more information about updating firmware, see the following sections:
◦
“Step 1: Setting Intelligent Provisioning preferences” (page 8)
◦
“Step 1: Hardware Settings” (page 21)
◦
“Updating firmware” (page 35)
•
If you attempt to deploy an OS on a server with no installed drives, the server reboots and,
after POST, a page is displayed indicating that the settings are being applied. The deployment
does not proceed, but messages are written to the IML.
•
For Windows installations, messages about an untested Windows version and hpkeyclick
messages might be displayed while the drivers are installed. This is expected behavior. No
action is required.
Disabling the VID
If it is necessary to disable the VID, perform the following steps:
1. Reboot the server and press F9 during POST to access the UEFI System Utilities.
2. Select System Configuration→BIOS/Platform Configuration (RBSU)→System Options→USB
Options→Virtual Install Disk.
TIP:
32
You can use the same procedure to enable the VID if necessary.
Configuring the server and installing an OS
4 Performing maintenance
The Perform Maintenance window contains the following maintenance-related tasks:
•
“Downloading Active Health System data” (page 33)
•
“Updating firmware” (page 35)
•
“Setting Intelligent Provisioning Preferences” (page 36)
•
“Using Deployment Settings” (page 37)
•
“Using HP Smart Storage Administrator (HP SSA)” (page 43)
•
“Using HP Insight Diagnostics” (page 46)
•
“Using Quick Configs” (page 47)
•
“Using iLO Configuration Utility” (page 49)
•
“Using HP Insight Remote Support” (page 68)
•
“Using License Management” (page 70)
•
“Using the Erase Utility” (page 71)
Downloading Active Health System data
HP support uses the Active Health System log file for problem resolution. To download Active
Health System data:
1. On the Intelligent Provisioning home screen, click Perform Maintenance.
2. Select Active Health System download from the maintenance options.
The Active Health System download window is displayed.
Downloading Active Health System data
33
Use the Active Health System download screen to download Active Health System telemetry data
from the server onto a USB key in the form of an Active Health System log file
(hp_serial#_date.ahs). HP support uses the log file for problem resolution. Use this screen to
select the duration for which data needs to be extracted and the USB key as destination media.
You can select a specific start and end date to limit the duration of data extraction. A sample of
the Active Health System telemetry is displayed on the Active Health System download screen.
If connected through iLO, locally connected USB keys shared through virtual devices can also be
used for saving Active Health System log information.
To download Active Health System telemetry data using the Active Health System download feature:
1. Insert a USB key into the server.
2. Press the F10 key to boot to Intelligent Provisioning during server boot.
3. Click Active Health System download from the Intelligent Provisioning Maintenance screen.
4. In the Active Health System download screen, select the USB key from the drop down list.
NOTE:
Rescan.
5.
6.
7.
To
1.
2.
3.
4.
If you inserted the USB key after launching Active Health System Download, click
Select the duration of data retrieval from the menu. HP recommends retrieving seven days of
data, which creates a 10 to 15 MB file.
Enter contact information (optional) in the form provided. The contact information helps HP
customer services to provide better assistance.
Click Download to save the data to the USB key.
submit the file to HP Support (Contacting HP):
Compress the AHS log to facilitate emailing the file. (Compressing the AHS log manually
might reduce the file size by 50% or more.)
Contact HP Support, with the log file available for email submission.
After getting a Case ID from HP Support, email the log file to HPSupport_Global@hp.com,
with the case ID in the subject. For example, <CASE:123456789>.
Be sure to attach your AHS log file to your open HP support case.
For more information about using AHS, see the How to Generate the Active Health System (AHS)
Log website (http://www.hp.com/go/AHSlog).
34
Performing maintenance
Updating firmware
HP ProLiant Gen9 servers and their installed hardware options are pre-loaded with the latest
firmware, but updated firmware might be available. Use the Firmware Update utility to find and
apply the latest firmware for your HP ProLiant server and installed options. Intelligent Provisioning
updates can be performed when an SPP update is available.
To update firmware:
1. On the Intelligent Provisioning home screen, click Perform Maintenance.
2. Select Firmware Update from the maintenance options.
The Firmware Update window is displayed.
Determining the installed Intelligent Provisioning version
To check the Intelligent Provisioning version, click the System Information
Provisioning Image version is listed.
icon. The Intelligent
Updating Intelligent Provisioning and component firmware
NOTE: Firmware Update reflects the latest updates available as per the baseline defined in the
latest HP Service Pack for ProLiant (SPP). Newer updates that were added outside of the latest SPP
baseline do not appear on the updates list.
To update Intelligent Provisioning and component firmware:
1. Select Firmware Update in the Perform Maintenance window.
Immediately after selecting this option, the system searches for firmware on the source
configured in the System Software Update settings (“Setting Intelligent Provisioning Preferences”
(page 36)). This might take a few minutes; wait for the display to generate the results.
While the system is retrieving the data, click More or Less to show or hide search details.
If preferred, download and copy the SPP ISO to a DVD or USB key. To download SPP, see
the HP website (http://hp.com/go/spp/download). For instructions on using the ISO, see the
HP Service Pack for ProLiant Quick Start Guide on the HP website (http://www.hp.com/
support/SPP_UG_en).
2.
After the system retrieves the firmware data, it checks the installed hardware components to
suggest items to update. Depending on the search, you might be prompted to click Continue
to begin the hardware components check.
This might take a few minutes; wait for the display to generate the results.
Updating firmware
35
NOTE: If the Installed Version (displayed on the left side of the window) is newer than the
version listed on the right side of the window, do not select the check box and install that
component.
3.
Select the items to update, and then click Install.
The table is redisplayed, with only the selected items listed.
4.
5.
To install all of the listed components, click Continue.
If you are ready to perform the installation, click Continue at the warning.
After each component is installed, a green check automatically appears in the left column next
to the component name.
6.
After all components are installed, click Exit to return to the Perform Maintenance screen.
Restart the OS.
Setting Intelligent Provisioning Preferences
Use Intelligent Provisioning Preferences to change basic preferences, including the interface and
keyboard languages, network and share setting, system date and time, and software update
settings. In addition, the EULA is accessible from this screen.
To set Intelligent Provisioning Preferences:
1. On the Intelligent Provisioning home screen, click Perform Maintenance.
2. Select Intelligent Provisioning Preferences from the maintenance options.
The Intelligent Provisioning Preferences window is displayed.
36
Performing maintenance
When Intelligent Provisioning is run for the first time on a server, this is the first screen that is
displayed within Intelligent Provisioning. For more information about the fields in this screen, see
“Step 1: Setting Intelligent Provisioning preferences” (page 8).
Using Deployment Settings
Deployment Settings enable you to create a server configuration package that you can deploy to
one or more HP ProLiant Gen9 servers and server blades using a USB key and HP iLO Scripting.
Using Deployment Settings is an alternative to using the HP Scripting Toolkit.
To use Deployment Settings:
1. On the Intelligent Provisioning home screen, click Perform Maintenance.
2. Select Deployment Settings from the maintenance options.
The Deployment Settings window is displayed.
Using Deployment Settings
37
NOTE: Creating a deployment setting from the Assisted Installation option is only supported for
Windows installs.
When you open Deployment Settings, you can choose to manage an existing Deployment Settings
profile or create a new one.
Creating a Deployment Settings package
To create a Deployment Settings package:
1. From the Deployment Settings window, select one of the following:
2.
3.
•
To create a new, custom Deployment Settings profile or modify an existing Deployment
Settings profile, click Manage.
•
To create a new Deployment Settings profile based on one of the provided default profiles,
select one of the templates at the bottom of the page.
Navigate through the options in the Deployment Settings windows, entering the appropriate
information.
Click Save. When prompted, enter a name and navigate to a USB key on which to save the
Deployment Settings.
IMPORTANT:
Deployment Settings package names cannot include spaces.
Using a Deployment Settings package to configure a single server
IMPORTANT:
•
Before using a deployment to install an OS, be sure that the drives and arrays are configured.
•
Do not interrupt the configuration process.
•
Deployment Settings are not compatible with an SD card OS installation.
To use a Deployment Settings package to configure a single server:
1. If you want to use the deployment you just created on the server, click Deploy.
If you want to use a previously created deployment, insert the USB key containing the
deployment:
a. Save the deployment from the USB key to the local server.
b. In the Select a Deployment window, select the deployment from the list and click Deploy.
If the USB key and their stored deployments are not displayed, click Rescan.
38
Performing maintenance
2.
As the deployment runs, a validation screen applies settings for the following elements:
•
ROM Settings
•
Array Settings
•
System Options
•
Firmware Update
•
ERS Settings
The validation screen indicates the results of the settings, using icons described in the following
table.
Icon
Result
Question mark
Status unknown
Red box
Error
Gray box
Element not needed
Green check
Element successfully applied
Information icon
Click for additional information
Performing Deployment Settings package-level actions
Package-level actions manipulate the Deployment Settings package, not individual settings within
a deployment.
After making a selection in the initial page, the Select a Deployment window opens.
In Select a Deployment window, existing Deployment Settings packages that are stored on the
server are displayed in the left pane, existing Deployment Settings packages that are stored on an
installed USB drive are displayed in the right pane, and package-level action icons are displayed
in the center of the window. If a USB drive is installed, its name is displayed near the top of the
window in the Target USB Key field.
•
•
To perform a package-level action on a Deployment Settings package, select one of the
displayed packages, and then select an action icon in the middle pane.
To open a specific Deployment Settings package to change individual settings, double-click
one of the displayed packages.
Using Deployment Settings
39
The following table defines the available actions.
Task
Description
Copy a deployment to a local
server
Click the Copy to local server icon to copy a selected deployment from the
attached USB key to a local server.
Click the Copy to USB key icon to copy a selected deployment from the server
Copy a deployment to a USB key to the attached USB key.
Create a new deployment
Click the Create new deployment icon to create a new deployment on the local
server.
Rename a deployment
Click the Rename icon to rename the selected deployment. Use only
alphanumeric characters and underscores in the deployment name. Do not
include spaces in the name.
Duplicate a deployment
Delete a deployment
Click the Duplicate icon to duplicate the selected deployment or template.
Click the Delete icon to delete the selected deployment.
Entering or changing individual settings for a Deployment Settings package
After double-clicking a displayed Deployment Settings package, the Deployment Settings page is
redisplayed, with setting categories listed on the left side of the page, and the Deployment Settings
package you are modifying near the top of the page. To switch to a different Deployment Settings
package, expand the drop-down menu.
Clicking a category displays the associated data fields. The fields are optional and can be left
blank or unchanged.
40
Performing maintenance
•
To record new values, click Save.
•
To execute the Deployment Settings package on the server, click Deploy.
•
To go back to the previous page, click Manage.
•
To exit Deployment Settings screens, click Exit.
The following sections define the available Deployment Settings categories.
Entering version information
Use the Version Information screen to enter any type of user-defined identifying information that
you want to assign to the deployment.
Entering firmware update settings
Use the Firmware Update screen to enter information about performing firmware updates as part
of the deployment installation process.
Options include:
•
No Update—System firmware is not updated during the deployment installation process.
•
hp.com—During the deployment installation process, the system uses the server's Internet
connections to obtain the latest firmware from the HP website and install it on the server.
•
Local Repository—The URL of the local repository where the firmware has previously been
uploaded.
Entering array configuration settings
Use
1.
2.
3.
the Array Configuration screen to enter RAID settings.
Select a RAID Level.
Select a Stripe Size.
Select Read and Write Cache ratios. Make sure that these values total 100%.
Entering operating system information
Use the Operating System screens to enter OS information and installation settings. The included
fields are the same as those in the Recommended installation method.
Not all source media types are supported for every OS.
Using Deployment Settings
41
1.
2.
Select an OS family.
Enter the OS media path, which can be a Windows Share or an FTP site on the local network.
Based on this setting, the system automatically pulls the ISO from the specified location to
install it.
•
•
For a Windows share location, enter the following network connection settings:
◦
Server Name or IP Address—Server name or IP address of the server that hosts the
OS contents. If a server name is specified, a DNS entry is also required.
◦
Share Name—The name of the network share using Server Message Block (SMB)
protocol that hosts the OS contents.
◦
Network Share User—User name used to access the network share.
◦
Network Share Password—Password for the user name used to access the network
share.
For an FTP site, enter the following network connection settings:
◦
Server Name or IP Address—FTP server name or IP address of the server that hosts
the OS contents. FTP support requires anonymous access to the FTP server and does
not support connecting to an FTP server through a proxy.
IMPORTANT: When entering an FTP path, do not include spaces and punctuation. The
FTP server directory structure cannot contain spaces or special characters (including
punctuation).
3.
Enter the user name and password for the Deployment Settings package to use to access the
network share.
This password is not encrypted. For a more secure access method, use FTP.
4.
5.
Select the OS and the keyboard language.
Enter the product key.
If you do not enter a product key and one is required, the OS installation pauses indefinitely,
prompting you to enter the key. The installation resumes after you enter the product key.
6.
After clicking Deploy, verify that you are ready to create the new OS. Click Apply to install
the OS.
NOTE: When the command is sent to iLO, the system will reboot. Disc drives that you had
previously deployed may be erased.
Entering Remote Support information
Use the Remote Support screen to enable or disable Insight Remote Support central connect. Insight
Online direct connect is not supported with the Deployment Settings feature.
If you enable Remote Support, enter the following settings:
•
Local Remote Support Server—The hostname or IP address of the Insight RS server. In the
Insight RS software, the Insight RS server is called the hosting device.
•
Local Remote Support Server Port—The port number to use. The default port number for Insight
RS is 7906.
For more information about the Insight Remote Support central connect requirements, see “Step 3:
Registering for Insight Remote Support” (page 10).
Entering ROM settings
Use the ROM Settings screen to enter ROM-level settings.
42
Performing maintenance
1.
If this Deployment Settings package might be used to reprovision a server already in use,
consider whether to reset the server to its default settings before applying the settings in the
Deployment Settings package. For stability reasons, the Standard Boot Order and the PCI
Device enable/disable settings are not cleared.
If you choose to keep the existing settings, the settings in the Deployment Settings package
that differ from the existing settings are used to modify the existing settings.
2.
Select the power management package to use. These packages set a basic policy for
performance versus power usage without having to configure individual settings through the
UEFI System Utilities menus.
A recommended package is displayed, but to change the settings, the options include:
•
Balanced Power and Performance
•
Minimum Power Usage
•
Maximum Performance
For more information about these options, see “Using Quick Configs” (page 47).
3.
4.
5.
Select the boot order.
Choose whether to enable SATA devices when they are available.
Choose whether to install a Virtual Install Disk (VID) that contains drivers from HP.
When VID is enabled, during the OS installation process, a USB mass-storage device appears
with the name of VID. This drive contains a limited set of storage and networking drivers, so
any required SAS/iSCSI/FCoE adapter can be loaded, in the event that the OS disc does
not have the appropriate drivers. For more information about how to load additional drivers,
see the OS installation guide.
To disable VID at a later time,
a. Reboot the server and press F9 during POST to access the UEFI System Utilities.
b. Select System Configuration→BIOS/Platform Configuration (RBSU)→Advanced
Options→Advanced System ROM Options→Virtual Install Disk.
Entering system options
Use
1.
2.
3.
the System Options screen to enter basic system settings.
Select the user interface and keyboard language.
Accept the Intelligent Provisioning EULA.
Choose whether to enable or disable Intelligent Provisioning on the server being configured
with the Deployment Settings package.
If Intelligent Provisioning is disabled, it cannot be accessed on the server. During POST, F10
is in red text on the screen, indicating that the F10 key is disabled and Intelligent Provisioning
is no longer accessible. For information on re-enabling Intelligent Provisioning, see “Step 2:
Activating Intelligent Provisioning” (page 9).
Using HP Smart Storage Administrator (HP SSA)
These utilities provide high-availability configuration, management, and diagnostic capabilities for
all HP Smart Array products.
To use HP SSA:
1. On the Intelligent Provisioning home screen, click Perform Maintenance.
2. Select HP Smart Storage Administrator (SSA) from the maintenance options.
The Smart Storage Administrator window is displayed.
Using HP Smart Storage Administrator (HP SSA)
43
HP SSA is a browser-based utility that runs in either offline or online mode. HP SSA:
•
Supports online array capacity expansion, logical drive extension, assignment of online spares,
and RAID or stripe size migration
•
Suggests the optimum configuration for an unconfigured system
•
Provides different operating modes, enabling faster configuration or greater control over the
configuration options
•
Displays on-screen tips for individual steps of a configuration procedure
In HP SSA, you can select a controller from the menu at the top left-hand side of the screen, or you
can choose to configure or diagnose an available controller from the same menu.
44
Performing maintenance
Configuration
Under Actions click Configure to access the configuration tasks which include the following:
•
Controller settings—Configures the supported controller settings. Depending on the controller,
these can include setting the array accelerator cache ratio, transform and rebuild priorities,
and surface scan delay.
•
Caching settings—Configures the supported caching settings which can help increase
performance by taking advantage of cache memory. Caching also helps protect data integrity
when used with a battery or capacitor.
•
Clear configuration—Resets the controller's configuration to its default state. Existing arrays
or logical drives are deleted, and data on the logical drives is lost. Confirm this is the preferred
action before proceeding.
•
Physical drive write cache settings—Enables or disables the write cache on physical drives
attached to a controller. This feature can improve performance but precautions must be taken
to ensure data integrity.
•
Modify spare activation mode—Switches the spare activation mode from the default behavior
(activate on failure only) to predictive spare activation and back.
•
Set Bootable Logical Drive/Volume—Sets the primary and secondary boot logical drives and
volumes. Local logical drives as well as remote logical drives and volumes are listed for
selection.
•
Manage License Keys—Enables the user to add or remove license keys. Depending on the
keys entered or removed, various features can be enabled or disabled.
•
More information — Provides an in-depth display of available information for the currently
selected device and all of its child devices, when applicable.
Diagnostics/SmartSSD
Under Actions click Diagnose to access the diagnostic reporting tools.
Using HP Smart Storage Administrator (HP SSA)
45
•
•
Array Diagnostics Report—Run reports on selected controllers to display available diagnostic
tasks. Reports include SmartSSD Wear Gauge information for supported solid state drives.
◦
View Diagnostic Report—Generate and display a diagnostic report for the selected
devices. The report includes SmartSSD Wear Gauge information for supported Solid
State Drives, and usage and estimated lifetime information.
◦
Save Diagnostic Report —Generate a diagnostic report for the selected devices for export
without presenting a graphical display.
SmartSSD Wear Gauge Report—View or generate a report:
◦
View SmartSSD Wear Gauge Report—Display SSD usage and estimated lifetime
information.
◦
Save SmartSSD Wear Gauge Report—Generate a report for export, without presenting
a graphical display.
Using HP Insight Diagnostics
HP Insight Diagnostics provides a comprehensive suite of offline system and component tests,
providing in-depth testing of critical hardware components for devices such as processors, memory,
and hard drives. HP Insight Diagnostics captures system configuration information and provides
detailed diagnostic testing capabilities.
Insight Diagnostics simplifies the process of effectively identifying, diagnosing, and isolating
hardware issues. System availability is maintained through the following key features:
46
•
Surveying the current configuration, with various levels and categories
•
Testing and diagnosing apparent hardware failures
•
Documenting system configurations for upgrade planning, standardization, inventory tracking,
disaster recovery, and maintenance
Performing maintenance
•
Sending configuration information to another location for more in-depth analysis
•
Managing the Integrated Management Log (IML)
In addition to system management tools, service tools can resolve system problems quickly. To
streamline the service process and resolve problems quickly, you must have the right information
available at the time that a service call is placed. This combination of features simplifies the service
process and minimizes downtime.
NOTE: If you accidentally double-click the HP Insight Diagnostics icon, a message is displayed,
notifying you that you attempted to have two sessions of Insight Diagnostics open at the same time.
To correct the situation, follow the instructions provided in the message.
To access HP Insight Diagnostics:
1. On the Intelligent Provisioning home screen, click Perform Maintenance.
2. Select Insight Diagnostics from the maintenance options.
The HP Insight Diagnostics window is displayed.
During offline testing, the user-installed OS is not running. Therefore, software information from
the system is not reported. Insight Diagnostics (Offline Edition) runs when the computer is started
with one of the following products:
•
Intelligent Provisioning on HP ProLiant servers
•
HP Service Pack for ProLiant (SPP)
Clicking Exit Diagnostics exits the Insight Diagnostics application and returns to Intelligent
Provisioning. Insight Diagnostics is also available online as a web-based application. For more
information, see the HP Insight Diagnostics User Guide on the HP website (http://www.hp.com/
go/intelligentprovisioning/docs).
Using Quick Configs
Use this feature to set a power management policy through Intelligent Provisioning without having
to configure individual settings through the UEFI System Utilities.
To use Quick Configs:
1. On the Intelligent Provisioning home screen, click Perform Maintenance.
Using Quick Configs
47
2.
Select Quick Configs from the maintenance options.
The Quick Configs window is displayed.
When initially configuring and provisioning a server through Intelligent Provisioning, this Quick
Configs screen is presented in the “Step 1: Hardware Settings” (page 21) screen.
If the server does not have HP DIMMs installed, the following Power Profiles might not all be
available:
•
Balanced Power and Performance—Optimum settings to maximize power savings with minimal
impact to performance for most OSs and applications.
•
Minimum Power Usage—Enables power reduction mechanisms that might negatively affect
performance. This mode guarantees a lower maximum power usage by the system.
•
Maximum Performance—Disables all power management options that might negatively affect
performance.
After selecting and applying a profile, a confirmation message appears.
To customize the individual settings, press the F9 key during server reboot to go to the UEFI System
Utilities.
Intelligent Provisioning Quick Configs settings and corresponding UEFI System Utilities
settings
The Quick Configs options provide the capability to select a basic policy for performance versus
power usage, without having to configure individual settings through the UEFI System Utilities
menus.
The following table shows the three Intelligent Provisioning Quick Configs profiles and their
corresponding UEFI System Utilities settings.
48
Performing maintenance
NOTE: Not all of the options in this table are adjustable on all servers. However, even if you do
not have the option of adjusting some of these settings, they will default to the values shown here.
Quick Configs settings (Intel-based servers)
Balanced power and
performance
Minimum power usage
Maximum performance
Balanced Power and
Performance
Minimum Power Usage
Maximum Performance
HP Power Regulator
HP Dynamic Power Savings
Mode
HP Static Low Power Mode
HP Static High Performance
Mode
Intel QPI Link Power
Management
Enabled
Enabled
Disabled
Minimum Processor Idle
Power Core State
C6 State
C6 State
No C-states
Power management options
HP Power Profile
Minimum Processor Idle
Power Package State
Energy/Performance Bias
Package C6 (retention) State Package C6 (retention) State
Balanced Performance
Power Savings Mode
Maximum Performance
Auto
1333 MHz
Auto
Enabled
Disabled
Enabled
Maximum Supported
PCIe Generation 1
Maximum Supported
Auto
Minimum QPI Speed
Auto
Maximum Memory Bus
Frequency
Channel Interleaving
Maximum PCI Express
Speed
No Package State
Intel QPI Frequency
Using iLO Configuration Utility
Use the iLO Configuration Utility to view and change iLO settings through Intelligent Provisioning,
instead of through the iLO web interface. For more information about iLO, see the HP iLO 4 User
Guide.
You must configure iLO network settings to register the server with the HP Insight Remote Support
registration process.
When changing iLO settings, if the display is not as expected or an undefined error message is
displayed, press F5 to refresh the screen display. It is possible that the change was being made
at the same time through the iLO web interface.
To use iLO Configuration Utility:
1. On the Intelligent Provisioning home screen, click Perform Maintenance.
2. Select iLO Configuration from the maintenance options.
The iLO Configuration Utility window is displayed.
Viewing iLO summary information
To view iLO summary information:
Using iLO Configuration Utility
49
1.
In the Maintenance window, click iLO.
The iLO Configuration Utility window appears.
2.
Click Summary. The following information is displayed:
•
iLO Hostname—The DNS name of the iLO subsystem, for example, ilo instead of
ilo.example.com. This name can be used only if DHCP and DNS are configured to connect
to the iLO subsystem name instead of the IP address.
•
iLO Firmware Version—The version and date of the installed iLO firmware.
•
iLO IP Address—The network IP address of the iLO subsystem
•
Server Model—The type of system in which this iLO processor is integrated
•
System ROM—The family and version of the active system ROM
You can also view this information on the Overview screen in the iLO web interface. For more
information, see the HP iLO 4 User Guide on the HP website (http://www.hp.com/go/ilo/docs).
NOTE: The rest of the procedures in this section are written with the assumption that you have
selected iLO from the Maintenance window.
Editing iLO Access Settings
Various iLO access settings can be edited from the three tabs on the Access Settings window:
Access Options, Service and IPMI/DCMI.
To edit access settings on the Access Options tab:
50
Performing maintenance
1.
In the iLO Configuration Utility window, click Access Settings.
The Access Options tab data appears:
2.
Edit the option(s) as necessary. Click Apply.
Access Settings–Access Options
•
Idle Connection Timeout (minutes)—Specifies how long a user can be inactive before the iLO
web interface or Remote Console session ends automatically. The iLO web interface and the
Remote Console track idle time separately because each connection is a separate session.
Remote Console sessions are not affected by this value if a virtual media device is connected.
The following settings are valid:
◦
15, 30, 60, or 120 minutes—The default value is 30 minutes.
◦
Infinite—Inactive users are not logged out.
Failure to log out of iLO by either browsing to a different site or closing the browser also results
in an idle connection. The iLO firmware supports a finite number of iLO connections. Misuse
of the Infinite timeout option might make iLO inaccessible to other users. Idle connections are
recycled after they time out.
This setting applies to local and directory users. Directory server timeouts might preempt the
iLO setting.
Changes to the setting might not take effect immediately in current user sessions, but will be
enforced immediately in all new sessions.
•
iLO Functionality—Specifies whether iLO functionality is available. The following settings are
valid:
◦
Enabled (default)—The iLO network is available and communications with operating
system drivers are active.
◦
Disabled—The iLO network and communications with operating system drivers are
terminated when iLO Functionality is disabled.
To re-enable iLO functionality, use the iLO 4 Configuration Utility (in the UEFI System Utilities)
to set iLO Functionality to Enabled. For more information see the HP UEFI System Utilities User
Guide.
Using iLO Configuration Utility
51
iLO functionality cannot be disabled on server blades.
•
•
iLO ROM-Based Setup Utility—Enables or disables the iLO 4 Configuration Utility. The following
settings are valid:
◦
Enabled (default)—On servers that support UEFI, the iLO 4 Configuration Utility is available
when you access the UEFI System Utilities.
◦
Disabled—On servers that support UEFI, the iLO 4 Configuration Utility is not available
when you access the UEFI System Utilities.
Require Login for iLO RBSU—Determines whether a user-credential prompt is displayed when
accessing the iLO 4 Configuration Utility. The following settings are valid:
◦
Enabled—A login dialog box opens when a accessing the iLO 4 Configuration Utility.
◦
Disabled (default)—No login is required when accessing the iLO 4 Configuration Utility.
•
Show iLO IP during POST—This setting enables the display of the iLO network IP address
during host server POST.
•
Serial Command Line Interface Status—Enables you to change the login model of the CLI
feature through the serial port. The following settings are valid:
•
◦
Enabled-Authentication Required (default)—Enables access to the SMASH CLP command
line from a terminal connected to the host serial port. Valid iLO user credentials are
required.
◦
Enabled-No Authentication—Enables access to the SMASH CLP command line from a
terminal connected to the host serial port. iLO user credentials are not required.
◦
Disabled—Disables access to the SMASH CLP command line from the host serial port.
Use this option if you are planning to use physical serial devices.
Serial Command Line Interface Speed—Enables you to change the speed of the serial port for
the CLI feature. The following speeds (in bits per second) are valid:
◦
9600 (default)
◦
19200
◦
38400—This value is not supported by the iLO 4 Configuration Utility.
◦
57600
◦
115200
The serial port configuration must be set to no parity, 8 data bits, and 1 stop bit (N/8/1) for
correct operation.
The serial port speed set by this option should match the serial port speed configured in the
iLO 4 Configuration Utility.
•
Virtual Serial Port Log—Enables or disables logging of the Virtual Serial Port.
The following settings are valid:
◦
Enabled—When enabled, Virtual Serial Port activity is logged to a 150-page circular
buffer in the iLO memory, and can be viewed using the CLI command vsp log. The
Virtual Serial Port buffer size is 128 KB.
◦
Disabled (default)—Virtual Serial Port activity is not logged.
This feature is part of an iLO licensing package. For more information, see the following
website: http://www.hp.com/go/ilo/licensing.
52
Performing maintenance
•
Minimum Password Length—Specifies the minimum number of characters allowed when a
user password is set or changed. The character length must be a value from 0 to 39 characters
long. The default value is 8.
•
Server Name—Enables you to specify the host server name. You can assign this value manually,
but it might be overwritten by the host software when the operating system loads.
•
•
◦
You can enter a server name that is up to 49 bytes.
◦
To force the browser to refresh and display the new value, save this setting, and then
press F5.
Server FQDN/IP Address—Enables you to specify the server FQDN or IP address. You can
assign this value manually, but it might be overwritten by the host software when the operating
system loads.
◦
You can enter an FQDN or IP address that is up to 255 bytes.
◦
To force the browser to refresh and display the new value, save this setting, and then
press F5.
Authentication Failure Logging—Enables you to configure logging criteria for failed
authentications. All login types are supported; each login type works independently. The
following are valid settings:
◦
Enabled-Every Failure—A failed login log entry is recorded after every failed login attempt.
◦
Enabled-Every 2nd Failure—A failed login log entry is recorded after every second failed
login attempt.
◦
Enabled-Every 3rd Failure (default)—A failed login log entry is recorded after every third
failed login attempt.
◦
Enabled-Every 5th Failure—A failed login log entry is recorded after every fifth failed
login attempt.
◦
Disabled—No failed login log entry is recorded.
Access Settings–Service
•
Secure Shell (SSH) Access—Allows you to enable or disable the SSH feature.
SSH provides encrypted access to the iLO CLP. The default value is Enabled.
•
Secure Shell (SSH) Port—The default value is 22.
•
Remote Console Port—The default value is 17990.
•
Web Server Non-SSL Port (HTTP)—The default value is 80.
•
Web Server SSL Port (HTTPS)—The default value is 443.
•
Virtual Media Port—The default value is 17988.
•
SNMP Access—Specifies whether iLO should respond to external SNMP requests. The default
value is Enabled.
If you set SNMP Access to Disabled, iLO continues to operate, and the information displayed
in the iLO web interface is updated, but no alerts are generated and SNMP access is not
permitted. When SNMP Access is set to Disabled, most of the boxes on the
Administration→Management→SNMP Settings page are unavailable and will not accept
input.
Using iLO Configuration Utility
53
•
SNMP Port—The industry-standard (default) SNMP port is 161 for SNMP access.
If you customize the SNMP Port value, some SNMP clients might not work correctly with iLO
unless those clients support the use of a nonstandard SNMP port.
•
SNMP Trap Port—The industry-standard (default) SNMP trap port is 162 for SNMP alerts (or
traps).
If you customize the SNMP Trap Port value, some SNMP monitoring applications (such as HP
SIM) might not work correctly with iLO unless those applications support the use of a
nonstandard SNMP trap port.
To edit access settings on the Service tab:
1. In the iLO Configuration Utility window, click Access Settings.
The Access Options tab data appears:
2.
3.
Click the Service tab. The Service tab data appears.
Edit the option(s) as necessary. Click Apply.
Access Settings–IPMI/DCMI
iLO enables you to send industry-standard IPMI and DCMI commands over the LAN. The IPMI/DCMI
port is set to 623 and is not configurable.
To edit access settings on the IPMI/DCMI tab:
1. In the iLO Configuration Utility window, click Access Settings. The Access Options tab data is
displayed.
2. Click the IPMI/DCMI tab.
The IPMI/DCMI tab data appears:
54
Performing maintenance
3.
Select the check box to enable IPMI/DCMI, or clear the box to disable it. Click Apply.
Editing iLO Management Settings
Management–SNMP Settings
NOTE: Read Community supports the following formats: A community string (for example, public).
A community string followed by an IP address or fully qualified domain name (for example, public
192.168.0.1). Use this option to specify that SNMP access will be allowed from the specified IP
address or fully qualified domain name. For iLO 4 1.10 or later, you can enter an IPv4 address
or a fully qualified domain name.
•
System Location (Agentless Management only)—A string of up to 49 characters that specifies
the physical location of the server.
•
System Contact (Agentless Management only)—A string of up to 49 characters that specifies
the system administrator or server owner. The string can include a name, email address, or
phone number.
•
System Role (Agentless Management only)—A string of up to 64 characters that describes the
server role or function.
•
System Role Detail (Agentless Management only)—A string of up to 512 characters that
describes specific tasks that the server might perform.
•
Read Community (Agentless Management only)—The configured SNMP read-only community
string.
•
Trap Community—The configured SNMP trap community string.
•
SNMP Alert Destination(s)—The IP addresses or fully qualified domain names of up to three
remote management systems that will receive SNMP alerts from iLO.
•
SNMP Port—The port used for SNMP communications. This value is read-only, but can be
modified on the Access Settings→ Service page. Navigate to the Access Settings→ Service
page in the iLO Management utility to edit the SNMP port. For more information, see “Editing
iLO Access Settings” (page 50).
Various iLO management settings can be edited from the three tabs on the Management window:
SNMP Settings, SNMP Alerts and Insight Management Integration.
Using iLO Configuration Utility
55
To edit management settings on the SNMP Settings tab:
1. In the iLO Configuration Utility window, click Management.
The SNMP Settings tab data appears:
2.
3.
Click Agentless Management or SNMP Pass-Thru.
Enter data in the fields as necessary. Click Apply.
Management — SNMP Alerts
•
Trap Source Identifier—This setting determines the host name that is used in the SNMP-defined
sysName variable when iLO generates SNMP traps. The default setting is iLO Hostname.
•
iLO SNMP Alerts—Alert conditions that iLO detects independently of the host OS can be sent
to specified SNMP alert destinations, such as HP SIM.
•
Forward Insight Management Agent SNMP Alerts—Alert conditions detected by the host
management agents can be forwarded to SNMP alert destinations through iLO. These alerts
are generated by the Insight Management Agents, which are available for each supported
OS. Insight Management Agents must be installed on the host server to receive these alerts.
•
Cold Start Trap Broadcast—Cold Start Trap is broadcast to a subnet broadcast address if there
are no trap destinations configured in the SNMP Alert Destination(s) boxes. The subnet
broadcast address for an IPv4 host is obtained by performing a bitwise logical OR operation
between the bit complement of the subnet mask and the host IP address. For example, the host
192.168.1.1, which has the subnet mask 255.255.252.0, has the broadcast address
192.168.1.1 | 0.0.3.255 = 192.168.3.255.
•
SNMPv1 Traps—When enabled, SNMPv1 traps are sent to the remote management systems
configured in the SNMP Alert Destination(s) boxes.
To edit the settings on the SNMP Alerts tab:
1. In the iLO Configuration Utility window, click Management. The SNMP Settings tab data
appears.
2. Click the SNMP Alerts tab.
The SNMP Alerts data appears.
56
Performing maintenance
3.
4.
5.
6.
Click the radio button to select the Trap Source Identifier.
Click the drop-down list by each setting to select to enable or disable the setting.
If you choose to send an alert, click Send Test Alert.
Click Apply.
Management — Insight Management Integration
•
HP System Management Homepage (HP SMH) FQDN/IP Address—This value sets the browser
destination of the Insight Agent link on iLO pages. Enter the fully qualified domain name or
IP address of the host server. The protocol (https://) and port number (:2381) are
added automatically to the IP address or DNS name to enable access from iLO. If the URL is
set through another method (for example, CPQLOCFG), click the browser refresh button to
display the updated URL.
•
Level of Data Returned—This setting controls the content of an anonymous discovery message
received by iLO. The information returned is used for HP SIM HTTP identification requests. The
following options are available:
◦
Enabled (iLO+Server Association Data) (default)—Enables HP SIM to associate the
management processor with the host server, and provides sufficient data to enable
integration with HP SIM.
◦
Disabled (No Response to Request)—Prevents iLO from responding to HP SIM requests.
To edit the settings on the Insight Management Integration tab:
1. In the iLO Configuration Utility window, click Management. The SNMP Settings tab data
appears.
2. Click the Insight Management Integration tab.
The Insight Management Integration tab data appears.
Using iLO Configuration Utility
57
3.
Edit the setting(s) that you want. Click Apply.
Modifying Network Settings
Network Settings — Summary
58
•
NIC in use—The current NIC configuration you are using (for example, iLO Dedicated Network
Port, or Shared Network Port.
•
iLO Host Name—The DNS name of the iLO subsystem (for example, iLO instead of
ilo.example.com). This name can be used only if DHCP and DNS are configured to connect
to the iLO subsystem name instead of the IP address. For more information, see the HP iLO 4
User Guide.
•
MAC Address—The NIC MAC address.
•
Link State—The current link state (iLO Dedicated Network Port only).
•
Duplex Option—The current duplex option (Full Duplex or Half Duplex).
•
DHCPv4 Status—Enabled or Disabled.
•
IPv6 Stateless Address Auto-Configuration (SLAAC)—Enabled or Disabled.
•
SLAAC Address—Physical address of IPv6 created by iLO.
Performing maintenance
Network Settings–General
•
•
iLO Hostname Settings
◦
iLO Hostname—The DNS name of the iLO subsystem (for example, ilo instead of
ilo.example.com). This name can be used only if DHCP and DNS are configured to
connect to the iLO subsystem name instead of the IP address. For more information, see
the HP iLO 4 User Guide.
◦
Domain Name—The iLO domain name. If DHCP is not used, enter a domain name.
NIC Settings
◦
Use iLO Dedicated Network Port—If the check box is selected, you are indicating that
your system uses a NIC with a connector on the back of the server. The NIC handles iLO
traffic only.
If you leave the check box blank, you are indicating that your system is using a shared
network port. There are two types of shared network ports:
•
–
LOM—Uses a NIC that is built into the server. The NIC handles server network traffic
and can, if iLO is configured to do so, handle iLO traffic at the same time.
–
FlexibleLOM—Uses an optional NIC that connects to a special connector on the
server. The NIC handles server network traffic and can, if iLO is configured to do
so, handle iLO traffic at the same time. Not all servers support a FlexibleLOM. For
the list of servers that support the Shared Network Port–FlexibleLOM option, see the
HP iLO 4 User Guide.
Link State (iLO Dedicated Network Port only).
◦
Automatic (Default)—Enables iLO to negotiate the highest supported link speed and duplex
settings when connected to the network.
◦
1000Base T, Full-duplex—Forces a 1 Gb connection that uses full duplex (not supported
for BL c-Class servers).
◦
1000Base T, Half-duplex—Forces a 1 Gb connection that uses half duplex (not supported
for BL c-Class servers).
◦
100BaseT, Full-duplex—Forces a 100 Mb connection using full duplex.
Using iLO Configuration Utility
59
◦
100BaseT, Half-duplex—Forces a 100 Mb connection using half duplex.
◦
10Base T, Full-duplex—Forces a 10 Mb connection using full duplex
◦
10Base T, Half-duplex—Forces a 10 Mb connection using half duplex.
To edit the settings on the General tab:
1. In the iLO Configuration Utility window, click Network Settings. The General tab data appears.
2.
Edit the setting(s) as required. Click Apply.
Network Settings–IPv4
•
60
Enable DHCPv4—Enables iLO to obtain its IP address (and many other settings) from a DHCP
server.
◦
Use DHCPv4 Supplied Gateway—Specifies whether iLO uses the DHCP server-supplied
gateway. If DHCP is not used, enter a gateway address in the Gateway IPv4 Address
box.
◦
Use DHCPv4 Supplied Static Routes—Specifies whether iLO uses the DHCP server-supplied
static routes. If not, enter the static route destination, mask, and gateway addresses in
the Static Route #1, Static Route #2, and Static Route #3 boxes.
◦
Use DHCPv4 Supplied Domain Name—Specifies whether iLO uses the DHCP server-supplied
domain name. If DHCP is not used, enter a domain name in the Domain Name box on
the Shared Network Port page.
◦
Use DHCPv4 Supplied DNS Servers—Specifies whether iLO uses the DHCP server-supplied
DNS server list. If not, enter the DNS server addresses in the Primary DNS Server,
Secondary DNS Server, and Tertiary DNS Server boxes.
Performing maintenance
◦
Use DHCPv4 Supplied Time Settings—Specifies whether iLO uses the DHCPv4
server-supplied time.
◦
Use DHCPv4 Supplied WNS Servers—Specifies whether iLO uses the DHCP server-supplied
WINS server list. If not, enter the WINS server addresses in the Primary WINS Server
and Secondary WINS Server boxes.
•
IPv4 Address—The iLO IP address. If DHCP is used, the iLO IP address is supplied automatically.
If DHCP is not used, enter a static IP address.
•
Subnet Mask—The subnet mask of the iLO IP network. If DHCP is used, the subnet mask is
supplied automatically. If DHCP is not used, enter a subnet mask for the network.
•
Gateway IPv4 Address—The iLO gateway IP address. If DHCP is used, the iLO gateway IP
address is supplied automatically. If DHCP is not used, enter the iLO gateway IP address.
•
Static Route #1, Static Route #2, and Static Route #3—The iLO static route destination, mask,
and gateway addresses. If Use DHCPv4 Supplied Static Routes is used, these values are supplied
automatically. If not, enter the static route values.
•
Primary DNS Server—Enter the IPv4 address for the primary DNS service.
•
Secondary DNS Server—Enter the IPv4 address for the secondary DNS service.
•
Tertiary DNS Server—Enter the IPv4 address for the tertiary DNS service.
NOTE: When DNS server locations are configured in both IPv4 and IPv6, both sources are used,
with preference given according to the iLO Client Applications use IPv6 first configuration option,
primary sources, then secondary, and then tertiary.
•
Enable DNS Server Registration—Select this option to enable iLO to register its IPv4 address
and name with a DNS server.
•
Primary WINS Server—Enter the IPv4 address for the primary WINS server.
•
Secondary WINS Server—Enter the IPv4 address for the secondary WINS server.
•
Enable WINS Server Registration—Select this check box to enable iLO to register the IPv4
address for the WINS server(s).
•
Ping Gateway on Startup—Select this check box to have iLO send request packets to the
gateway when iLO initializes.
To edit the settings on the IPv4 tab:
1. In the iLO Configuration Utility window, click Network Settings. The General tab data appears.
2. Click the IPv4 tab. The IPv4 tab data appears.
Using iLO Configuration Utility
61
3.
4.
If you have enabled DHCPv4, clear the check box.
Edit the setting(s) as necessary. Click Apply.
Network Settings–IPv6
•
iLO Client Applications use IPv6 first—When both IPv4 and IPv6 service addresses are
configured for iLO client applications, this option specifies which protocol iLO tries first when
accessing a client application. This setting also applies to lists of addresses received from the
name resolver when using FQDNs to configure NTP.
◦
Select this check box if you want iLO to use IPv6 first.
◦
Clear this check box if you want iLO to use IPv4 first.
If communication fails using the first protocol, iLO automatically tries the second protocol.
•
Enable Stateless Address Auto Configuration (SLAAC)—Select this check box to enable iLO to
create IPv6 addresses for itself from router advertisement messages.
NOTE:
•
iLO will create its own link-local address even when this option is not selected.
Primary DNS Server, Secondary DNS Server, Tertiary DNS Server—Enter the IPv6 addresses
for the DNS service.
When DNS server locations are configured in both IPv4 and IPv6, both sources are used, with
preference given according to the iLO Client Applications use IPv6 first configuration option,
primary sources, then secondary, and then tertiary.
62
•
Use DHCPv6 Supplied NTP Servers—This option determines whether iLO uses the DHCPv6
server-supplied time.
•
Enable DDNS Server Registration—This option determines whether iLO registers its IPv6 address
and name with a DNS server.
•
Static IPv6 Address 1–4—Enter up to four static IP addresses if they are not automatically
assigned. You must specify the prefix length for the addresses.
Performing maintenance
•
Static Default Gateway—Enter a default IPv6 gateway address for cases in which no router
advertisement messages are present in the network.
•
Static Route #1 (Destination/Gateway), Static Route #2 (Destination), Static Route #3—Enter
static IPv6 route destination prefix and gateway address pairs. You must specify the prefix
length for the destination. Link-local addresses are not allowed for the destination, but are
allowed for the gateway.
To edit the settings on the IPv6 tab:
1. In the iLO Configuration Utility window, click Network Settings. The General tab data appears.
2. Click the IPv6 tab. The IPv6 tab data appears.
3.
Edit the setting(s) as necessary. Click Apply.
Network Settings–SNTP
•
Use DHCPv4 Supplied Time Settings—Specifies whether iLO uses the DHCP server-supplied
time.
•
Use DHCPv6 Supplied Time Settings—Specifies whether iLO uses version 6 of the DHCP
server-supplied time.
•
Propagate NTP Time to Host—Specifies whether ILO uses NTP time instead of the DHCP
server-supplied time.
•
Primary Time Server—If DHCPv4 or DHCPv6 SNTP is not used, enter a time server address
in the Primary Time Server box.
•
Secondary Time Server—If DHCPv4 or DHCPv6 SNTP is not used, enter a secondary time
server address in the Secondary Time Server box.
•
Time Zone—A drop-down list of worldwide time zones.
To edit the settings on the SNTP tab:
1. In the iLO Configuration Utility window, click Network Settings. The General tab data appears.
2. Click the SNTP tab. The SNTP tab data appears.
Using iLO Configuration Utility
63
3.
4.
If you enabled DHCPv4 or DHCPv6 time settings, clear the appropriate check box.
Edit the setting(s) as necessary. Click Apply.
Editing User Administration
•
User Accounts—Displays available users.
◦
User Name—Appears in the user list on the User Administration page and on the iLO
Overview page. It does not have to be the same as the Login Name. The maximum length
for a user name is 39 characters. The user name must use printable characters.
◦
Login Name—Is the name that you must use when logging in to iLO. The maximum length
for a login name is 39 characters. The login name must use printable characters.
IMPORTANT:
•
Privileges—Select from the following permissions:
◦
Administer User Accounts—Enables a user to add, edit, and delete local iLO user accounts.
A user with this privilege can change privileges for all users. If you do not have this
privilege, you can view your own settings and change your own password.
◦
Configure iLO Settings—Enables a user to configure most iLO settings, including security
settings, and to remotely update the iLO firmware. This privilege does not enable local
user account administration.
◦
Remote Console Access—Enables a user to remotely access the host system Remote
Console, including video, keyboard, and mouse control.
◦
Virtual Media —Enables a user to use the Virtual Media feature on the host system.
◦
Virtual Power and Reset—Enables a user to power-cycle or reset the host system. These
activities interrupt the system availability. A user with this privilege can diagnose the
system by using the button.
To add a new user:
64
The Login Name cannot be modified, once it is set.
Performing maintenance
1.
In the iLO Configuration Utility window, click User Administration. The User Administration
window appears.
2.
Click New. The Add User window appears.
3.
Enter the user name. The maximum length for a user name is 39 characters. The user name
must use printable characters.
Enter the login name. The maximum length for a login name is 39 characters. The login name
must use printable characters.
4.
IMPORTANT:
5.
6.
7.
The Login Name cannot be modified, once it is set.
Enter the password. The minimum length for a password is set on the Access Settings page.
The maximum length for a password is 39 characters.
Re-enter the password to confirm it.
Select the appropriate user permission(s) for the user you are adding.
Using iLO Configuration Utility
65
8.
Click Add.
To edit an existing user’s account:
1. In the iLO Configuration Utility window, click User Administration. The User Administration
window appears.
2. Click Edit. The Edit User window appears.
3.
4.
5.
6.
Enter the User Name for the user’s account you are editing.
Enter the user’s password. Re-enter the password to confirm it.
Select the check boxes to modify the user’s permissions.
Click Update.
To delete a user account:
66
Performing maintenance
1.
In the iLO Configuration Utility window, click User Administration. The User Administration
window appears.
2.
3.
In the User Accounts drop-down list, select the user account you want to delete.
Click Delete. Click OK to delete the user account, or click Cancel.
Resetting iLO
Use this screen to reset iLO, or to restore iLO to factory default settings.
•
Reset iLO—Click to reset iLO.
•
Reset to Factory Default Settings—Click to restore factory default settings.
To reset iLO:
Using iLO Configuration Utility
67
1.
In the iLO Configuration Utility window, click Reset. The Reset iLO window appears.
2.
Select the check box for the option you want. Click Reset. iLO will be reset. You will have to
log in again.
Using HP Insight Remote Support
HP Insight Remote Support provides automatic submission of hardware events to HP to prevent
downtime and enable faster issue resolution. Use this screen to register or unregister for Insight
RS.
To use HP Insight Remote Support:
1. On the Intelligent Provisioning home screen, click Perform Maintenance.
2. Select HP Insight Remote Support from the maintenance options.
The Insight Remote Support window is displayed.
68
Performing maintenance
When initially configuring Intelligent Provisioning for use, this screen is displayed in “Step 3:
Registering for Insight Remote Support” (page 10).
Unregistering from Insight Remote Support
The process to unregister from Insight Remote Support depends on whether you used the Insight
Online direct connect or Insight Remote Support central connect registration method.
Unregistering from Insight Online direct connect
Use this procedure to discontinue monitoring of an HP ProLiant server that is registered for Insight
Online direct connect.
1. Navigate to the Perform Maintenance page and select HP Insight Remote Support.
2. Click Unregister.
The following message appears:
This server is not registered.
Unregistering from Insight Remote Support central connect
Use this procedure to discontinue monitoring of an HP ProLiant server that is registered for Insight
Remote Support central connect.
1. Log in to the Insight RS Console.
2. Do one of the following:
•
To stop monitoring an HP ProLiant server temporarily, select the server on the
Devices→Device Summary tab in the Insight RS Console, and then select
ACTIONS→DISABLE SELECTED.
NOTE: Unregistering the server directly from Intelligent Provisioning is the same as
temporarily disabling the server in the Insight RS Console.
•
3.
To stop monitoring an HP ProLiant server permanently, delete the server from the Insight
RS Console. To delete the server, select it on the Device Summary tab, and then select
ACTIONS→DELETE SELECTED.
Navigate to the Perform Maintenance→HP Insight Remote Support page in Intelligent
Provisioning.
Using HP Insight Remote Support
69
4.
Verify that the server is unregistered.
Editing the web proxy settings
Proxy settings must be maintained to enable an HP ProLiant server to continue to send Insight
Remote Support data to HP. If the proxy settings change, use the following procedure to edit them:
1. Navigate to the Perform Maintenance page and select HP Insight Remote Support.
The HP Insight Remote Support page opens.
2.
Click the Update Proxy link.
The Update Web Proxy Settings dialog box opens.
3.
4.
Update the following settings, as needed:
•
Web Proxy Server
•
Web Proxy Port
•
Web Proxy Username
•
Web Proxy Password
Click Update Proxy.
Using License Management
Use the License Management feature to activate the iLO License Pack and the HP SmartCache
License Pack.
1. On the Intelligent Provisioning home screen, click Perform Maintenance.
2. Select License Management from the maintenance options.
The License Management window is displayed which includes a list of licenses appropriate
for your server.
3.
4.
70
Enter the License Key for the iLO License Pack and/or the HP SmartCache License Pack.
•
The iLO License Pack enables remote media access and enhanced diagnostics and runtime
functions.
•
The HP SmartCache License Pack enables the Smart Array Controller to make use of solid
state devices to accelerate access to data residing on hard drives.
•
License Keys are available at: http://www.hp.com/go/proliantkeys
Click Apply to activate your licenses.
Performing maintenance
Using the Erase Utility
Use the Erase Utility to clear hard drives and the Active Health System logs, and to reset the RBSU
settings in the UEFI System Utilities.
CAUTION: Perform a backup before running the Erase Utility. The utility sets the system to its
original factory state, deletes the current hardware configuration information, including array setup
and disk partitioning, and erases all connected hard drives completely. Based on your selections
in this utility, the Erase Utility erases data from the specified areas of the system. Existing data and
system configuration settings are lost.
Do Not Erase
Reset
All Hard Drives
Does not erase any hard
drive operations
Erases the master boot
Performs an overwrite
record of the hard drives, so pattern erase, so no data is
they are no longer bootable recoverable. The VID is also
erased. For more
information, see “Using
Secure Erase” (page 72).1
Active Health System log
Does not erase AHS logs
Mounts AHS partitions and
erases all files in the
partition
RBSU
Does not reset RBSU settings Resets the RBSU settings to
default
1
Secure Erase Mode
Not an available option
Not an available option
Hard Drive Secure Erases may take hours, or, for larger drives, days to complete. This is expected behavior for this
thorough erase procedure.
To use the Erase Utility:
1. On the Intelligent Provisioning home screen, click Perform Maintenance.
2. Select Erase Utility from the maintenance options.
The Erase Utility window is displayed.
3.
After making the appropriate selections, click Erase. A Confirm Erase window appears,
prompting you to click OK to initiate the Erase procedure, or click Cancel to cancel the Erase.
Using the Erase Utility
71
Using Secure Erase
Intelligent Provisioning provides secure erase functionality for the internal system storage and hard
disks following the guidelines outlined in DoD 5220.22-M. Secure erase overwrites all block
devices attached to the system through applying random patterns in a three-pass process. These
block devices include hard disks, storage systems attached to the server, as well as the internal
storage used by iLO. Depending on the amount of storage installed on a system, the secure erase
process can take many hours or even days to complete.
CAUTION:
72
•
Secure Erase should be used with extreme caution and only when a system is being
decommissioned. The secure erase process will reset iLO and lose all licenses stored there,
reset BIOS settings in many cases, and delete all AHS and warranty data stored on the
system. iLO will reboot multiple times after the process is complete.
•
Disconnect any FCoE, iSCSI, external SAS, and Fibre Channel storage before using secure
erase, unless they should also be erased.
Performing maintenance
5 Advanced topics
Using a provided script to create an Intelligent Provisioning update mirror
For Windows environments, HP provides a script that can populate the Intelligent Provisioning
update mirror repository for you. When creating this mirror, you upload the software and firmware
delivered through SPP to a server within your local network. Then, when updating servers in your
network, they can access the firmware and software on the local server instead of the HP website,
and can therefore greatly increase the speed of updates to the servers.
This script uses hp-ipcli to automate the process.
1. Obtain the script from the HP FTP site: ftp://ftp.hp.com/pub/softlib2/software1/
pubsw-windows/p1031186752/v85390
2. If a Proxy server is required, enter the following command:
> set http_proxy=http://myproxyserver:myproxyport
3.
Sync the files, to copy the files from the HP website to your web server
> hp-ipcli.exe ipsync C:\inetpub\ftproot\ipupdates ftp://iisserver/ipupdates
4.
When complete, access ftp://iisserver/ipupdates to access Intelligent Provisioning
Preferences.
Creating an Intelligent Provisioning update mirror
Use an Intelligent Provisioning update mirror to access software and firmware delivered through
SPP from a server within your local network, increasing the speed of updates.
The mirror requires a web server running on a server with any OS capable of serving files over
FTP or HTTP.
To create an Intelligent Provisioning update mirror for an SPP:
1. Download the SPP and copy the files to your web server:
a. Download the .iso file from the HP website:
http://www.hp.com/go/spp/download
b.
Mount the SPP ISO and copy the contents to your web server. The following example
uses UNIX commands and assumes that the web server is serving the files from /srv/
www/spp-version1. On Windows, you can use a utility to mount the ISO and then
copy the files with Windows Explorer.
#
#
#
#
#
#
mkdir -p sppmount
mount -o loop SPP2011.09.0.iso sppmount
mkdir -p /srv/www/spp-version1
cp -r ./sppmount/. /srv/www/spp-version1
umount sppmount
rmdir sppmount
Using a provided script to create an Intelligent Provisioning update mirror
73
2.
If you want to host the Intelligent Provisioning software on the mirror, download the latest
version of Intelligent Provisioning and copy the files to your web server:
a. Navigate to the HP website:
ftp://ftp.hp.com/pub/softlib2/software1/pubsw-linux/p1048499843
b.
c.
From the newest folder, download the following files:
•
Gaius.img.gz
•
Vid.img.gz
•
Hp_manifest.zip
Copy the files to your web server.
# cp gaius.img.gz /srv/www/ipupdate-1.00
# cp vid.img.gz /srv/www/ipupdate-1.00
# unzip -d /srv/www/ipupdate-1.00 hp_manifest.zip
3.
Update the URLs in the SPP configuration files to address your web server:
a. Create or modify the file spp-version1/hp_manifest/config.xml, adding rules
to rewrite the URLs to reference your web server. For example,
<?xml version=”1.0” encoding=”UTF-8”?>
<hp_manifest schema_version=”1.0.0.0”><index>
<config>
<rewrite_url
pattern=”file://\.”
replace=”http://myserver/spp-version1”
/>
</config>
</index>
</hp_manifest>
In the previous example, Intelligent Provisioning replaces each URL that starts with
file:// with a URL on your web server. For example, a request for file://./hp/
swpackages/CP0012345.scexe is converted to http://myserver/
spp-version1/hp/swpackages/CP0012345.scexe.
b.
Update spp-version1/hp_manifest/index.xml to reference config.xml if it
is not already listed.
<?xml version=”1.0” encoding=”UTF-8”?>
<hp_manifest schema_version=”1.0.0.0”>
<index>
<include src=”meta.xml” type=”meta” lang=”en” />
<include src=”meta-ja.xml” type=”meta” lang=”ja” />
<include src=”os.xml” type=”operating_systems” />
<include src=”type.xml” type=”type” />
<include src=”system.xml” type=”systems” />
<include src=”device.xml” type=”devices” />
<include src=”category.xml” type=”categories” />
<include src=”config.xml” type=”config” />
</index>
</hp_manifest>
74
Advanced topics
4.
If you are hosting the Intelligent Provisioning software on your mirror, update the URLs in the
Intelligent Provisioning configuration files to address your web server:
a. Create or modify the file ipupdate-1.00/hp_manifest/config.xml and add rules
to rewrite the URLs to reference your web server.
<?xml version=”1.0” encoding=”UTF-8”?>
<hp_manifest schema_version=”1.0.0.0”><index>
<config>
<rewrite_url
pattern=”file://\.”
replace=”http://myserver/ipupdate-1.00 “
/>
</config>
</index>
</hp_manifest>
In the previous example, the Intelligent Provisioning software replaces each URL that starts
with file:// with a URL on your web server. For example, a request for file://./
gaiusw.img.qz is converted to http://myserver/ipupdate-1.00/
gaius.img.gz.
b.
Update ipupdate-1.00/hp_manifest/index.xml to reference config.xml if it
is not already listed.
<?xml version=”1.0” encoding=”UTF-8”?>
<hp_manifest schema_version=”1.0.0.0”>
<index>
<include src=”meta.xml” type=”meta” lang=”en” />
<include src=”meta-ja.xml” type=”meta” lang=”ja” />
<include src=”os.xml” type=”operating_systems” />
<include src=”type.xml” type=”type” />
<include src=”system.xml” type=”systems” />
<include src=”device.xml” type=”devices” />
<include src=”category.xml” type=”categories” />
<include src=”config.xml” type=”config” />
</index>
</hp_manifest>
5.
Create an index.xml file to redirect FTP or HTTP requests from the URL entered in the
Intelligent Provisioning user interface to the locations of the update files.
For example, to use the URL http://mywebserver/update-src/hp/proliant in the
Intelligent Provisioning user interface, create the following index.xml file and place it in the
update-src/hp/proliant directory relative to your web server's root directory.
<?xml version=”1.0” encoding=”UTF-8”?>
<hp_manifest schema_version=”1.0.0.0”>
<index>
<include
src=”http://myserver/spp-version1”
type=”redirect”
/>
<include
src=”http://myserver/ipupdate-1.00”
type=”redirect”
/>
</index>
</hp_manifest>
Mirroring different SPPs to different servers
You can add regular expressions to the index.xml file so that the web server serves different
SPPs to different servers based on SMBIOS runtime attributes. If the regular expression matches
the SMBIOS information, the file is included; otherwise it is ignored.
Creating an Intelligent Provisioning update mirror
75
Table 1 Regular expression attributes
Attribute name
SMBIOS attribute
product_name
SMBIOS product name (dmidecode — string system-product-name)
product_serial
SMBIOS serial number (smidecode — string system-serial-number)
product_uuid
SMBIOS uuid (dmidecode — string system-id)
bios_family
ROM family (dmidecode — string bios-version)
For example, to configure a mirror that serves different SPPs for different types of servers, you can
add the product_name attribute to the redirect commands in the index.xml file. In the following
example, the DL380 servers access spp-version1 while the DL580 servers access spp-version2.
<?xml version=”1.0” encoding=”UTF-8”?>
<hp_manifest schema_version=”1.0.0.0”>
<index>
<include
src=”http://myserver/spp-version1”
type=”redirect”
product_name=”.*dl380.*”
/>
<include
src=”http://myserver/spp-version2”
type=”redirect”
product_name=”.*dl580.*”
/>
<include
src=”http://myserver/ipupdate-1.00”
type=”redirect”
/>
</index>
</hp_manifest>
Using the HP USB Key Utility
The HP USB Key Utility is a Windows application that copies Intelligent Provisioning or HP SPP
contents, and other CD or DVD images to a USB flash drive. After copying data to the USB flash
drive, you can run Intelligent Provisioning or SPP from the USB flash drive instead of from a CD or
DVD. This process is beneficial in headless-server operations. It also simplifies the storage,
transportation, and usage of the contents by allowing you to retrieve their images from the web
and customize them as needed.
Features
The HP USB Key Utility supports:
•
ISO files larger than 1 GB.
•
Quick Formatting on USB flash drives.
•
USB flash drives up to a maximum of 32 GB. USB flash drives larger than 32 GB are not
displayed in the utility.
Prerequisites
Installing applications onto a USB flash drive requires a supported source CD, DVD, or ISO, and
a USB flash drive with adequate storage space for storing the source contents. The USB Key Utility
requires a USB 2.0 flash drive with a storage size larger than the media or ISO image (2 GB or
greater).
76
Advanced topics
NOTE: Version 2.0 and later of the HP USB Key Utility does not support a 32-bit operating
system. Use version 1.8 of the utility in 32-bit environments.
AutoRun files
AutoRun files do not start automatically from the utility. To start an AutoRun file, double-click the
autorun.exe file in the appropriate CD or DVD folder on the USB Key.
Creating a bootable USB key
Installing the utility adds a shortcut in HP System Tools in the Programs Start menu folder.
To create a bootable USB key:
1. Double-click the HP USB Key Utility shortcut in the HP System Tools folder.
Using the HP USB Key Utility
77
2.
Complete each step as presented by the application:
a. Click Next at the splash screen.
b. Read the End-User License Agreement, and then select Agree and click Next.
c. Select Create a bootable USB key from CD/DVD, and then click Next.
d.
e.
Place the USB flash drive in an available USB port. Insert the media in the optical drive
or mount the ISO image, and then click Next.
Choose the drive letter of the source, choose the drive letter of the target USB flash drive,
and click Next.
TIP:
78
Advanced topics
Click Rescan Target if you don’t see your drive key or just inserted a new one.
CAUTION:
f.
g.
All data on the target USB key will be deleted.
Click Next on the warning message screen. The USB flash drive is formatted, and the
source contents are copied to the USB flash drive.
Click Finish to display the README.TXT file.
Adding additional content to a bootable USB key
HP USB Key Utility supports multiple images on a single USB flash drive if there is adequate space
available on the USB flash drive and you are not loading content that works with a UEFI bootloader,
which does not support multiple images due to security reasons.
NOTE: HP SUM 6.2.0, HP SPP 2014.02.0, or Intelligent Provisioning 1.60 and later does not
support multiple-boot environments on a single device. HP SUM, SPP, and Intelligent Provisioning
contain signed parts to work with the UEFI bootloader. Use only single-image boot configurations
with the HP USB Key Utility.
1.
2.
3.
Follow the instructions for creating a bootable USB key.
Double-click the HP USB Key Utility shortcut in the HP System Tools folder.
Complete each step presented by the application:
a. Click Next at the splash screen.
b. Select Agree, and then click Next after reading the End-User License Agreement.
c. Select Add an additional CD/DVD to a bootable USB key, and then click Next.
d. Place the USB flash drive in an available USB port. Insert the media into the optical drive
or mount the ISO image, and then click Next.
e. Choose the drive letter of the source, choose the drive letter of the target USB flash drive,
and then click Next.
Using the HP USB Key Utility
79
f.
g.
4.
80
Click Next on the informational screen. The source contents are copied to the USB flash
drive.
Click Finish to display the README.TXT file.
Repeat steps 2-3 for each source media or image to be transferred to the USB key.
Advanced topics
6 Troubleshooting
Troubleshooting overview
This section includes common Intelligent Provisioning installation and operational issues, and
provides directions for corrective action, where possible.
Troubleshooting general issues
•
Issue: When a profile containing OS settings is deployed on a server which does not have
disks connected, the OS settings are applied and the installation is interrupted without
displaying a There are no physical disks attached error message to indicate a
problem has occurred.
Suggested action: Attach the disks and retry.
•
Issue: When selecting the Secure Erase option for Onboard NAND Flash, the Active Health
System (AHS) log option is also selected by default. However, the AHS secure erase process
does not initiate with the Onboard NAND Flash option in the Erase Utility.
Suggested action: The process is working as designed.
•
Issue: While performing offline flashing with Service Pack for ProLiant (SPP), the System
Information page does not display information for InfiniBand cards.
Suggested action: You can see system information by booting a full operating system and
running HP Insight Diagnostics, which shows what hardware is connected.
•
The Download button in the AHS Download Utility does not download the AHS logs.
Suggested action: Retry the operation. The logs should be downloaded when the Download
button is used a second time.
•
Issue: The OS-recommended DVD is acting as a manual installation when the server is set up
to be password protected.
Suggested action: The Intelligent Provisioning installation process is working as designed.
Because the system is password protected, no changes can be applied that will bypass this
issue.
•
Issue: Cannot access HP SSA from systems supporting SATA RAID operating in Legacy BIOS
Boot Mode.
Suggested action: To access HP SSA in Legacy BIOS Boot Mode, switch the SATA Controller
(in RBSU) to SATA AHCI mode from Dynamic Smart Array mode. Dynamic Smart Array (B140i)
works only in UEFI Boot Mode.
Troubleshooting installation issues
Table 2 (page 81) identifies some common OS-specific installation issues and the recommended
solutions.
Table 2 Common OS-specific installation issues
OS
Red Hat Enterprise Linux 6
Issue
Solution
Unable to proceed with Recommended
installation with valid OS images through
FTP source media.
While performing Red Hat recommended
installation using FTP source media, make
sure that all the required Red Hat OS files
are present in the OS flat file folder. If files
are missing or incorrectly placed, you might
not be able to continue with installation. Also
make sure that two TRANS.TBL files are
Troubleshooting overview
81
Table 2 Common OS-specific installation issues (continued)
OS
Issue
Solution
present in the Red Hat OS flat files folder.
One file should be present in the main OS
file folder, and another should be present
inside the “Server” folder inside the main
OS file folder.
Red Hat Enterprise Linux 6
Unable to browse Red Hat OS files while
saving the Deployment Setting profile.
Microsoft Hyper-V Server
2012
The installation fails and the following error When installing Microsoft Hyper-V Server
message is displayed:
2012, you must select the Windows 2012
Unattended settings error
OS family and the Hyper-V OS.
•
While selecting Red Hat OS flat files in
Deployment Settings, if a “This media does
not match the selected OS. Missing:”
message appears, either the wrong OS
family is selected, or some of the OS files
are missing from the OS flat file folder. Make
sure all the required Red Hat OS files are
present in the OS Flat file folder.
Issue: No controller is listed in the Target Controller field because HP SSA has not created a
logical drive.
Suggested action: Run HP SSA and configure a drive, or select Recommended Settings or
Customize in the Array Configuration field.
Troubleshooting Windows-specific issues
•
Only flat files are supported over FTP. ISO files are not supported.
•
A standalone NIC card on the motherboard of the server takes the position of eth0 and eth1,
pushing the embedded NIC to eth2 and eth3.
•
Issue: After installing Windows, when viewing the Integrated Management Log (IML), the log
may not generate and the following error message may be displayed: No system
management driver is loaded.
Suggested action: Use the Run as administrator option to launch the IML Viewer.
•
Issue: SNMP cannot be installed on HP-branded Windows Server 2008 Combo media using
Intelligent Provisioning. SNMP can be installed on HP-branded Windows Server 2008 R2
Combo media, which is supported.
Suggested action: Upgrade to Windows Server 2008 R2 or install the operating system
manually without Intelligent Provisioning.
•
Issue: No information is populated on the System Management Homepage after a
Recommended installation on Windows. This is expected behavior because by default only
AMS is installed.
Suggested action: To populate the information in the SMH, install WBEM or SNMP agents.
•
Issue: The Windows installation process fails because an unsupported language has been
selected. The installation media must support the OS Language selected.
Suggested action: Ensure the language selected is supported by the Windows installation
media.
•
Issue: When installing Microsoft Hyper-V Server 2012 R2 using an SD card, the installation
might fail. The Windows media may not support the high speed USB controllers on some
ProLiant servers and be unable to run from SD media.
Suggested action: If the installation fails, install Hyper-V Server 2012 R2 using the Microsoft
install tools instead of using Intelligent Provisioning.
82
Troubleshooting
Troubleshooting Linux-specific issues
•
Issue: When using the Recommended installation method in one of the following situations:
◦
Red Hat OS installation with FTP source media
One of the following problems might occur:
◦
The installation hangs during reboot and a The Red Hat Enterprise Linux
Server CD was not found error is displayed.
◦
The installation hangs and a Could not allocate requested partitions error
is displayed.
◦
The installation does not complete successfully, or
◦
The installation completes successfully even if there are missing flat files for the OS
installation.
Suggested action: To remedy any of the situations above, obtain the DUD from the HP Support
Center (HPSC) to perform the installation outside of Intelligent Provisioning.
•
Issue: When performing a Firmware Update, the process fails to update the HP Broadcom
Online Upgrade Utility for Linux x86_64.
Suggested action: Update the firmware under the installed OS.
•
Issue: Manual installation of SUSE Linux Enterprise Server 12 fails if the server is in Legacy
BIOS Boot Mode.
Suggested action: Switch the server to UEFI Boot Mode instead.
•
Issue: When attempting to install SUSE Linux Enterprise Server 12, the installation process
stops and the following message is displayed: Please make sure your installation medium is
available. This can occur if the installation involves a file server in a Windows domain. This
can occur when using either Legacy BIOS or UEFI Boot Modes.
Suggested action: When performing the installation, make sure the file server is not part of a
Windows domain. An alternative is to use disk installation to avoid this problem.
Troubleshooting VMware-specific issues
•
Only flat files are supported over FTP. ISO files are not supported.
•
A standalone NIC card on the motherboard of the server takes the position of eth0 and eth1,
pushing the embedded NIC to eth2 and eth3.
•
Issue: VMware ESXi Custom Image requires a custom HP ISO.
Suggested action: Download the ISO from the VMware website.
•
Issue: On the OS Information screen for ESXi Custom installation, the Continue arrow is visible.
If a host name is entered in the Host Name field, the Continue arrow disappears.
Suggested action: Make sure the Host Name field contains at least three characters.
•
Issue: When performing VMware Recommended installation with DVD as source media, after
copying the OS files the server displays the message Press Enter to reboot. Pressing Enter
causes the server to begin loading the ESXi installer again rather than opening the OS.
Suggested action: Remove the USB device and the system should continue.
Troubleshooting Linux-specific issues
83
Customer advisories
Additional problem-solving information is available from the following sources:
84
•
How to Install/Reinstall Intelligent Provisioning if It Does Not Launch After Pressing F10 During
POST: http://h20564.www2.hp.com/portal/site/hpsc/public/kb/docDisplay/?
docId=c03693433
•
Windows Installations May Fail on 3 TB Volumes In Some Configurations: http://
h20564.www2.hp.com/portal/site/hpsc/public/kb/docDisplay/?docId=c03711970
•
Unable to Launch Successfully if More Than 32 Logical Drives Are Created: http://
h20564.www2.hp.com/portal/site/hpsc/public/kb/docDisplay/?docId=c03686831
•
Installation of SUSE Linux Enterprise Server 12 Halts When Using HP Intelligent Provisioning
on an HP ProLiant Server In Legacy Mode: http://h20564.www2.hp.com/portal/site/hpsc/
public/kb/docDisplay/?docId=emr_na-c04565685
Troubleshooting
7 Support and other resources
Contacting HP
For worldwide technical support information, see the HP support website:
http://www.hp.com/go/HPSC
Be sure to have the following information available before you call HP:
•
Active Health System log: Download and have available an Active Health System log for
seven days before the failure was detected. For more information, see the “Downloading
Active Health System data” (page 33) section.
•
Onboard Administrator SHOW ALL report (for HP BladeSystem products only) – more
information on obtaining the Onboard Administrator SHOW ALL report, see the HP website:
http://www.hp.com/go/OAlog
•
Technical Support registration number (if applicable)
•
Product serial numbers
•
Product model name and number
•
Product identification number
•
Applicable error messages
•
Add-on boards or hardware
•
Third-party hardware or software
•
OS type and revision level
Access to HP Support Materials
Access to some updates for HP ProLiant Servers might require product entitlement when accessed
through the HP Support Center support portal. HP recommends that you have an HP Passport set
up with relevant entitlements. For more information, see the HP website (http://
h20564.www2.hp.com/portal/site/hpsc/public/kb/docDisplay/?docId=c03859703).
HP Insight Remote Support
HP strongly recommends that you register your device for remote support to enable enhanced
delivery of your HP Warranty, HP Care Pack Service, or HP contractual support agreement. HP
Insight Remote Support supplements your monitoring continuously to ensure maximum system
availability by providing intelligent event diagnosis, and automatic, secure submission of hardware
event notifications to HP, which will initiate a fast and accurate resolution, based on your product’s
service level. Notifications can be sent to your authorized HP Channel Partner for onsite service,
if configured and available in your country.
HP Insight Remote Support is available as part of your HP Warranty, HP Care Pack Service, or HP
contractual support agreement. For more information, see the product documentation on the HP
website (http://www.hp.com/go/insightremotesupport/docs).
Related information
Document title
Website
HP iLO 4 User Guide
http://www.hp.com/go/ilo/docs
HP Insight Diagnostics User Guide
http://www.hp.com/go/intelligentprovisioning/docs
HP Insight Management WBEM Providers User Guide
http://www.hp.com/go/wbem/docs
Contacting HP
85
Document title
Website
HP Insight Remote Support User Guides
http://www.hp.com/go/insightremotesupport/docs
HP Intelligent Provisioning Release Notes
http://www.hp.com/support/IP_RN_en
HP Service Pack for ProLiant Quick Start Guide
http://www.hp.com/support/SPP_UG_en
HP Smart Storage Administrator User Guide
http://www.hp.com/support/SSA_UG_en
HP UEFI System Utilities User Guide
http://www.hp.com/support/UEFI_UG_en
Websites
•
HP Intelligent Provisioning:
http://www.hp.com/go/intelligentprovisioning
•
HP iLO 4:
http://www.hp.com/go/ilo
•
HP Active Health System:
http://www.hp.com/go/activehealth
•
HP Systems Insight Manager:
http://www.hp.com/go/hpsim
•
HP Service Pack for ProLiant:
http://www.hp.com/go/spp
Prerequisites
Prerequisites for using this product include:
•
HP ProLiant Gen9 server
•
OS must be included in “Introduction” (page 5)
Typographic conventions
Table 3 Document conventions
Convention
Element
Blue text: Table 3 (page 86)
Cross-reference links and e-mail addresses
Blue, underlined text: http://www.hp.com
Website addresses
Bold text
• Keys that are pressed
• Text typed into a GUI element, such as a box
• GUI elements that are clicked or selected, such as menu
and list items, buttons, tabs, and check boxes
Italic text
86
Support and other resources
Text emphasis
Table 3 Document conventions (continued)
Convention
Element
Monospace text
• File and directory names
• System output
• Code
• Commands, their arguments, and argument values
Monospace, italic text
• Code variables
• Command variables
Monospace, bold text
CAUTION:
IMPORTANT:
NOTE:
Emphasized monospace text
Indicates that failure to follow directions could result in damage to equipment or data.
Provides clarifying information or specific instructions.
Provides additional information.
Typographic conventions
87
8 Documentation feedback
HP is committed to providing documentation that meets your needs. To help us improve the
documentation, send any errors, suggestions, or comments to Documentation Feedback
(docsfeedback@hp.com). Include the document title and part number, version number, or the URL
when submitting your feedback.
88
Documentation feedback
Glossary
This Glossary provides names and definitions for terms and acronyms commonly used
in this document.
Agent
Software on managed servers used to make changes to the servers. Functions supported include
software installation and removal, software and hardware configuration, and server status
reporting.
AHS
HP Active Health System is a technology that provides continuous, proactive health monitoring
of over 1600 system parameters. It also logs configuration changes for more accurate problem
resolution. All information collected by Active Health is logged securely, isolated from the operating
system and separate from any customer data.
AMS
Agentless Management Service. AMS is a service that collects OS configuration information
about events and provides this information to the iLO Active Health System log.
Captured image
A data store containing all the information from a target server including the files, disk partition
information, and anything else needed to completely recreate the target server back to the same
server, or perhaps a different one. The captured image does not include partitions, only file system
data. See also image installation.
Configuration file
The generic term for Windows and Linux unattended installation files. These files provide all the
information required to install the operating system without user intervention. Also applies to
hardware configuration utilities such as BIOS configuration and array controller configuration.
Customers may create new configurations for their own purposes.
DDNS
Dynamic DNS
DHCP
Dynamic Host Configuration Protocol
Enclosure
A chassis that contains multiple blade servers and interconnect devices.
HP Insight
Diagnostics
HP Insight Diagnostics provides a comprehensive suite of offline system and component tests,
providing in-depth testing of critical hardware components for devices such as processors, memory,
and hard drives.
HP Insight Online
HP Insight Online is a service that automatically aggregates device health, asset, and support
information from iLO with contract and warranty information, and then secures it in a single,
personalized dashboard that is viewable from anywhere.
HP Insight Remote
Support
HP Insight Remote Support enables intelligent event diagnosis and automatic, secure submission
of hardware event notifications to HP. These notifications prevent downtime and enable faster
issue resolution.
HP Integrated
Lights-Out (iLO)
An independent microprocessor built into HP ProLiant servers that provides multiple ways to
configure, update, and operate servers remotely. iLO can remotely perform most functions that
otherwise require a visit to the data center, computer room, or remote location. See http://
www.hp.com/go/ilo.
HP Intelligent
Provisioning
HP Intelligent Provisioning is a single-server deployment tool embedded in HP ProLiant Gen8 and
Gen9 servers that replaces the SmartStart CDs and Smart Update Firmware DVD used with
previous generations of HP ProLiant servers.
HP PSP
HP ProLiant Support Pack.
HP SPP
The HP Service Pack for ProLiant has replaced the Windows and Linux ProLiant Support Pack
(PSPs). The SPP is a comprehensive package that includes firmware, drivers, and tools across
ProLiant Servers and infrastructure including a broad range of many generations of HP ProLiant
BL/DL/ML/SL 100, 300, 500, 700, and 900 series servers. See http://www.hp.com/go/spp.
HP SSA
HP Smart Storage Administrator. HP SSA consists of utilities that provide high-availability
configuration, management, and diagnostic capabilities for all HP Smart Array products.
HP SUM
HP Smart Update Manager. HP SUM is a technology that installs and updates firmware and
software on HP ProLiant servers.
HP USB Key Utility
The HP USB Key Utility is a Windows application that enables you to copy Intelligent Provisioning
contents to a USB flash drive. After being copied to the USB flash drive, Intelligent Provisioning
can be started from the USB flash drive instead of from a CD or DVD.
89
iLO Virtual Media
An HP Integrated Lights-Out (iLO) feature that enables you to attach a removable storage device
or image file from a client machine to the server, and have that appear to the server as a local
device. The server can boot from that virtual device or use it with a running operating system.
Image installation
The process of installing a server using a previously captured image of the disk to make a duplicate
of the original server. This is in contrast to a scripted installation.
Media
Software which can include vendor-supplied OS distribution files, HP-provided OS distribution
files, captured images, and firmware and driver updates such as the SPP.
Package
A single compressed (zipped) file that can contain executables, configuration information, and
script files. An example of a package is a .zip file of Windows drivers to be used during
unattended installations.
POST
Power on self test. POST is a process performed by firmware or software routines immediately
after a device is powered on. The routines are part of a device's pre-boot sequence. Once POST
completes successfully, bootstrap loader code is invoked.
Provisioned
A server in this state has an operating system installed.
Provisioning
Installing an operating system on a target server using either scripted installation or captured
image deployment.
RBSU
ROM-Based Setup Utility. A configuration utility that is embedded in the system ROM and included
with the HP System Utilities. This configuration utility performs a wide range of configuration
activities that may include:
•
Configuring system devices and installed options
•
Displaying system information
•
Selecting the primary boot controller
•
Configuring online spare memory
SAN
Storage Area Network. A dedicated network that provides access to consolidated, block-level
data storage.
Scripted
installation
The OS provisioning method that uses configuration files and OS distribution files to deploy an
OS to a target server as an unattended installation. This is the native way the operating system
is intended to be installed by the OS vendor but with the interactive installation process automated.
This is in contrast to an image installation.
SNTP
Simple Network Time Protocol
UEFI
The Unified Extensible Firmware Interface (UEFI) is a specification that defines a software interface
between an operating system and platform firmware. UEFI is meant to replace the Basic
Input/Output System (BIOS) firmware interface.
Unattended
installation
An automatic Windows or Linux OS installation that does not require user intervention.
Unprovisioned
A server waiting to have an operating system installed.
VID
Virtual Install Disk.
WBEM
Web-based Enterprise Management. WBEM is a DMTF (Distributed Management Task Force)
standard based on the CIM (Common Information Management) model. WBEM enables customers
to manage their systems consistently across multiple platforms and operating systems, providing
integrated solutions that optimize your infrastructure for greater operational efficiency. WBEM
enables management applications to retrieve system information and request system operations
wherever and whenever required.
WMI
Windows Management Instrumentation (WMI) is the infrastructure for management data and
operations on Windows-based operating systems.
90
Glossary
Index
A
activating Intelligent Provisioning, 9
Active Health System
data collection, 11
Active Health System data, downloading, 33
Active Health System download, 34
AMS
Proactive Care requirement, 12
available OS install methods, 20
C
CD, 77
configuring
iLO, 49
contacting HP, 85
conventions
document, 86
customer advisories, 84
customized installation
VMware, 30
Windows, 29
D
data collection
Active Health System, 11
privacy, 11
Remote Support, 11
system configuration, 11
Deployment Settings, 37
disabling the VID, 32
document
conventions, 86
prerequisites, 86
documentation
providing feedback on, 88
downloading Active Health System data, 33
DVD, 77
E
Erase Utility, 71
Secure Erase, 72
F
Firmware Update utility, 35
H
hardware settings, 21
help
obtaining, 85
HP
technical support, 85
HP Smart Storage Administrator (HP SSA)
configuring, 45
diagnostics, 45
using, 43
HP StoreVirtual VSA, deploying, 27
I
iLO
configuring, 49
rebooting, 67
resetting, 67
initial configuration and registration tasks, 8
Insight Diagnostics, 46
Insight Remote Support, 10, 85 see Remote Support
installation parameters, checking, 31
installing an OS, 20
available install methods, 20
checking installation parameters, 31
hardware settings, 21
OS information, 26
OS selection, 23
using an HP SD card as a boot device, 21
L
License Management, 70
M
maintenance tasks, 33
N
navigating Intelligent Provisioning, 7
O
OS information
HP StoreVirtual VSA, 27
overview of Intelligent Provisioning, 5
P
power settings
profiles, 48
preferences, setting, 8, 36
prerequisites, 86
Remote Support, 13
Proactive Care
requirements, 12
profiles
power settings, 48
Q
Quick Configs, 47
R
reinstalling Intelligent Provisioning, 18
Remote Support
central connect registration, 16
central connect unregistration, 69
configuring web proxy settings, 13
data collection, 11
direct connect registration, 13
direct connect unregistration, 69
91
editing the web proxy settings, 70
overview, 10
prerequisites, 13
registration, 10
service events, 11
system configuration, 11
unregistration, 69
remote support, 85
S
Secure Erase, 72
selecting an OS, 23
service events
Remote Support, 11
setting Intelligent Provisioning preferences, 8, 36
source media, 26
browse, 26
disc, 26
FTP, 26
network share, 26
USB, 26
SPP, 75
T
technical support, 86
HP, 85
troubleshooting
general issues, 81
installation issues, 81
Linux-specific issues, 83
VMware-specific issues, 83
Windows-specific issues, 82
typographic conventions, 86
U
update mirror, 73
updating firmware, 35
USB key
adding contents, 79
creating bootable, 77
USB Key Utility, 76
user account
editing, 64
using an HP SD card as a boot device, 21
V
VID, disabling, 32
VSA, deploying, 27
W
websites, 86
92
Index
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