BA-1000 Telecommunication Dialer Technical

209 Kenroy Lane, Suite 9
Roseville, California 95678
916-786-6186
http://www.skutchelectronics.com
BA-1000
Telecommunication
Dialer
Technical
Reference
Manual
Version 4.04
Table Of Content
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No Answer Redials ...................................................... 9
6pm Redials.................................................................. 9
15 Minute Busy Redials............................................... 9
Do Not Dial List ........................................................... 9
Dialing .......................................................................... 9
Pause During Dialing ............................................................. 10
TABLE OF CONTENT......................................... 2
SYSTEM OVERVIEW ......................................... 4
! Save Your Packing.......................................................4
! Introduction..................................................................4
Clock Controlled.......................................................................4
! System Features ...........................................................4
Sequential Dialing ....................................................................4
Answer Mode ...........................................................................4
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15 Minute Busy Re-Dials .............................................4
Multi-File Support .......................................................4
No Dial List Support ....................................................4
Attended Dialing ..........................................................4
Consent Feature ...........................................................4
32 Digit Pre-Dial String ...............................................4
Full Number Editing....................................................4
Computer Linkage .......................................................5
Power Out Protected....................................................5
INSTALLATION................................................... 5
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Location ........................................................................5
Power ............................................................................5
Phone Connection ........................................................5
Business Telephones.....................................................5
Single Line Phones .......................................................5
Order A Phone Jack ....................................................5
Setup..............................................................................5
Diagnostic Test .............................................................5
THE MENU............................................................ 6
! The Escape Button .......................................................6
2 NUMBER ENTRY.............................................. 6
! Area Code Entry ..........................................................7
! Entering Numbers........................................................7
Recording Personal Messages...................................................7
! Chaining Entries ..........................................................7
Special Codes ...........................................................................7
! Exiting...........................................................................8
Return to MENU ......................................................................8
Start dialing the numbers ..........................................................8
! Advanced Features.......................................................8
Back Up....................................................................................8
! End Of Session ........................................................... 10
! Manual Call Abort .................................................... 10
! Volume Control ......................................................... 10
4 SELECT FILE................................................... 10
! Dial File Select ........................................................... 10
! Area Code Entry........................................................ 10
5 DISK TOOLS .................................................... 11
! Format Disk ............................................................... 11
Format Confirmation.............................................................. 11
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Copy Prompts ............................................................ 11
Copy System............................................................... 11
Copy a Number File .................................................. 11
Erase the Main Message............................................ 12
Erase the Answering Device Message ...................... 12
Prepare to Copy......................................................... 12
6 DIAL REPORT ................................................. 12
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Total Calls .................................................................. 12
Hello Response ........................................................... 12
Hang Ups .................................................................... 13
Busies .......................................................................... 13
No Answers ................................................................ 13
Fax Machines ............................................................. 13
Recorded Messages.................................................... 13
Answering Devices..................................................... 13
7 ORDER TAKING ............................................. 13
! Manual Activation ..................................................... 13
! Volume Control ......................................................... 13
8 OUT MESSAGES ............................................. 14
! Recording Standard Prompts ................................... 14
Prompt Codes ......................................................................... 14
Branching ............................................................................... 15
Using Branches ...................................................................... 15
! Record Answering Device Prompt ........................... 15
! Playing Prompts......................................................... 15
Standard Msg Playback .......................................................... 15
Answer Device Msg Playback................................................ 16
! Recording Answering Machine ONLY Prompt ...... 16
! Volume Control ......................................................... 16
Auto Fill Mode .........................................................................8
9 IN MESSAGES.................................................. 16
Time Saver Entry Mode............................................................8
! Playing Response Files .............................................. 16
• Example .........................................................................8
3 DIAL FILE .......................................................... 9
! Area Code Entry ..........................................................9
! Variable Start Entry ....................................................9
Version 4.04
Page 2
Play Dial File Responses ........................................................ 17
Play Order Taking Responses................................................. 17
! Play The Previous Response ..................................... 17
! Skip a Response File .................................................. 17
! Exit Playback Mode ...................................................17
! Volume Control ..........................................................17
0 MEMORY EDIT............................................... 17
! Reviewing Phone Numbers........................................18
! Edit A Phone Number................................................18
Edit From An Entry Position.................................................. 18
• Edit the Current Number.............................................. 18
Dialing Status......................................................................... 18
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Mark Deletes...............................................................18
Search Mode ...............................................................19
Duplicate Delete..........................................................19
File Restore .................................................................19
Exiting Edit Mode ......................................................19
* SYSTEM SETUP .............................................. 19
! Change The Time/Date ..............................................20
Set The Current Day............................................................... 20
Set The Current Date.............................................................. 20
Set the Current Time .............................................................. 20
! Set The Dial Times .....................................................20
Select The Day To Change..................................................... 20
Set The Start Time ................................................................. 20
Set The Stop Time.................................................................. 20
! Answer Detect= 0 .....................................................21
REMOTE OPERATION..................................... 27
1 = Hello Mode ................................................................. 21
2 = Answering Machine Only Mode ................................. 21
APPENDIX ........................................................... 27
3 = HTAD Mode ............................................................... 21
! Dialing Status Codes.................................................. 27
! Special Entry Codes................................................... 27
! Outgoing Prompt Codes ............................................ 28
! Attended= Off...........................................................21
0 = Unattended .................................................................. 21
1 = Front Attended ............................................................ 21
2 = End Attended............................................................... 21
3 = Both Attended ............................................................. 21
Unanswer Ques= 1 ...................................................21
InRing Delay= 2........................................................22
Redials= 02................................................................22
Talk Limit= 30..........................................................22
Pre-Dial String............................................................22
Special Entry Codes ............................................................... 22
! Total Calls...................................................................22
SECONDARY SETUP ........................................ 22
! Load APP Presets.......................................................23
Factory Defaults..................................................................... 23
Load Application 1................................................................. 23
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Mic comp= On.......................................................... 24
Play Line= Off.......................................................... 24
Delete HU= Off......................................................... 24
CPC Detect= On....................................................... 24
TAD Redial= Off...................................................... 25
Clock Skip= Off ....................................................... 25
Busy Dials= On......................................................... 25
Pers. Msg.= Off ........................................................ 25
Xtone Det= Off ......................................................... 25
HU Redial= Off ........................................................ 25
6pm Redials= Off ..................................................... 25
Post Pound= Off....................................................... 26
TAD Hangup= Off ................................................... 26
No Ans Rings= 5....................................................... 26
Hello Pause= 05........................................................ 26
Dial Pause = 02......................................................... 26
Talk Pause= 20 ......................................................... 26
Redial Pause= 00...................................................... 26
Sense Level= 11 ........................................................ 26
RM Redial= Off ....................................................... 27
Force Quiet Off ....................................................... 27
! Access Unit Remotely ................................................ 27
! Remote Record a Play Only Message....................... 27
! Start Dialing File 9..................................................... 27
0 = Normal Mode .............................................................. 21
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Remote Code= 0506 .................................................23
Dial Mode= Tone ......................................................23
Consent #= Play........................................................23
Xfer Beeps= On ........................................................23
Pulse Rate= Slow ......................................................24
Mic AGC= On...........................................................24
Version 4.04
Page 3
TROUBLE SHOOTING ..................................... 28
! Reset System Setup .................................................... 28
! Audio Quality Problems ............................................ 28
! CODEC Initialize Error ............................................ 28
CODEC 2 error.......................................................................28
CODEC 1 error.......................................................................28
! Disconnect Issues ....................................................... 29
Disconnect methods................................................................29
Disconnect problems...............................................................29
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Customer Support ..................................................... 29
Warranty Repair ....................................................... 29
Non-Warranty Repair ............................................... 29
Service Warranty....................................................... 29
1 YEAR LIMITED WARRANTY...................... 30
Answer Mode
System Overview
! Save Your Packing
You MUST save ALL packing material supplied with this
unit. If the system must be sent in for any reason and you do not
use the supplied packing material, you WILL be charged for the
replacement of this material. This packing material has been
designed to give the system maximum protection during the
shipping process.
While every precaution has been taken in preparation of
this OPERATION MANUAL, the manufacturer does not
assume any liability for errors or omissions. The manufacturer
reserves the right to make changes in the specifications of this
unit at any time without notice.
! Introduction
! 15 Minute Busy Re-Dials
If a number is BUSY, the system will add the number to
the busy dial list and, after 15 minutes, go through and retry all
the BUSY calls again. This feature can be disabled in the
System Setup.
! Multi-File Support
The system supports 10 dialing files; each dialing file can
hold up to 100,000 phone numbers.
! No Dial List Support
The BA-1000 is an automatic telecommunications dialing
system. A list of phone numbers, or a range of phone numbers,
is entered into the system and an outgoing message is recorded.
The system then dials each number. When the call is answered,
the BA-1000 carries on a two-way conversation, asks questions,
and records the answers.
When the call is completed, the system immediately dials
the next programmed number automatically. The BA-1000 can
also be used in the Order Taking mode to answer incoming
calls.
Clock Controlled
The BA-1000 is completely clock controlled. The system
will only dial when you want it to. A different time period can
be selected for each day of the week. The system can be
programmed to dial only on selected days if desired. Set the
clock to dial from 9:00 a.m. to 9:00 p.m. then let it run. The
BA-1000 can keep calling people day after day, week after
week. The BA-1000 is engineered for continuous operation.
The BA-1000 also has an important safety feature which
prevents the system from dialing past 9:00 p.m. and before 9:00
a.m. This will prevent the system from calling potential
prospects too late or too early in the day. If you wish to use the
BA-1000 as an emergency dialer, the clock control can be
disabled in the System Setup.
! System Features
Sequential Dialing
You simply enter the starting and ending number and the
unit will dial all of the numbers in between. You may also omit
blocks of numbers that you do not wish to dial. This allows you
to skip over unused numbers in your exchange. 10,000 numbers
can be programmed to dial in less than 20 seconds. The system
can hold up to 100,000 phone numbers for a single dialing
session.
Version 4.04
In answer mode the BA-1000 will answer incoming calls
only. It can be setup to ask a series of questions and record the
responses. The date and time of each call is recorded after each
message. The unit also features an adjustable ring delay that
allows the user to control when the unit will answer the
telephone. A manual activation mode is also provided, in this
mode, so the unit can be operated for manual soliciting.
Page 4
The BA-1000 supports a 100,000 number, editable, DO
NOT DIAL list, the unit will cross reference against the dialing
list, to be sure it doesn’t dial people it shouldn’t.
! Attended Dialing
The system normally works without an operator present;
but it can alert an operator when the called party wants to talk
with him. The unit can alert the operator before it plays the
message, after it plays the message, both before and after
playing the message and in an on-demand basis. The operator
can decide whether to talk with the person or go on to the next
call.
! Consent Feature
This feature allows you to ask for the called party’s
consent before playing the message. The person must dial a
digit on his phone if he wants to hear the message; if he doesn’t,
the unit hangs up. This feature can be setup in two different
modes, Dial to listen and Dial to disconnect. This is the most
reliable form of disconnect available.
! 32 Digit Pre-Dial String
The BA-1000 supports a pre-dial string of up to 32 digits.
The pre-dial string can contain touch tone digits and control
codes that are dialed before each phone number; and it includes
features such as variable pause, return dial tone detect, long
touch tones and touch tone * and #.
! Full Number Editing
The BA-1000 has an edit mode for editing telephone
numbers in the dialing files. It also has a duplicate delete
feature that can remove duplicate numbers from within the same
dialing file; and a search mode that lets you search for all entries
that match a given pattern. The unit also has a fast scan feature
for a quick view of the numbers and dialing results.
! Computer Linkage
! Business Telephones
With the use of an optional software package, telephone
numbers can be converted and stored directly to the ZIP
cartridge the BA-1000 uses. Then, just put the ZIP cartridge
into the BA-1000 system and it is ready to call those numbers.
This means that numbers from a database, or a purchased
mailing list, can be transferred directly into the BA-1000
system. The software package can be used on PC’s running
Windows 95, 98 or ME with either an internal or external ZIP
drive.
This system is not compatible with modular jacks used for
multi-line ELECTRONIC PHONE SYSTEMS. To connect the
SYSTEM to this type of phone system, an RJ-11 jack must be
ordered from your local telephone company. It should be noted
that when the BA-1000 is used, the line indicator lights on the
phone system will not show the line as being used.
! Power Out Protected
If you have a single line phone it is probably connected to
a small modular jack. Simply unplug the phone and plug the
system in. If you wish to have both the phone and the system
connected at the same time you can plug the phone into the
PHONE jack on the back of the BA-1000.
The numbers stored on disk and the setup and clock
information is backed up with a 10 year battery. If power fails
at any time, the unit will remember if it was dialing or in answer
mode, and it will pick up where it left off.
! Single Line Phones
! Order A Phone Jack
If you need to order a jack from the telephone company,
you will need the following information:
Installation
FCC No: AP494N-64812-MA-E
RINGER EQ.:0.0B
! Location
USOC No (Jack type) RJ-11, RJ-12, or RJ-13 (See
telephone connection)
When selecting a location for the system, the following
conditions MUST be avoided:
! Setup
1)
2)
Temperatures above 95°F.
Temperatures below 65°F.
Carpeted areas that produce Static Electricity.
High dust/tobacco smoke areas.
Exposure to direct sunlight.
The SYSTEM and the POWER CUBE should be located
in a well ventilated area. It should be noted that the POWER
CUBE can get quite warm during operation. Make sure that
both a three-prong power outlet and a proper telephone jack are
within six feet of the installation site.
! Power
The SYSTEM can be used on a three-prong grounded
110VAC power outlet. This is needed for proper protection of
the unit’s circuitry. Power circuits that are used for any heavy
equipment such as large freezers, blowers, heaters, copiers, or
any electrical equipment that contains large motors, should be
avoided. Heavy electrical equipment can cause power glitches
over the power line which could interfere with the operation of
the system. If your power lines are excessively noisy a power
filter MIGHT solve the problem.
! Phone Connection
3)
Connect the cord from the POWER CUBE to the BA-1000.
Plug the POWER CUBE to a power outlet. The BA-1000
will
turn
on
automatically.
CAUTION: Do NOT disconnect the POWER CUBE
from the BA-1000 while it is performing disk access
functions. Doing so will corrupt the data on the disk
and will require that you reformat the disk before using
it again.
Connect one end of the MODULAR CORD to the BA1000 and the other end to your RJ-11 telephone jack.
! Diagnostic Test
Every time the BA-1000 is powered up, it performs a
series of diagnostic tests as follows:
The display shows the initial splash screen:
Copyright 1999
Skutch Elec, Inc
Then it sets up the phone line circuits, showing:
- Initializing –
Phone line CODEC
Then it sets up the mic circuits, showing:
The system’s telephone line requirements are the same as
a standard telephone. Its connection to the telephone line is the
same as any NORMAL single line telephone that you could buy
at any department store.
- Initializing –
Microphone CODEC
Then the system will calibrate the microphone input.
Make sure the no audio source or microphone is PLUGGED in
while the system says:
Version 4.04
Page 5
2 – NUMBER ENTRY = Used to enter telephone
Remove MIC While
Calibrating!
numbers into a dialing file.
3 – DIAL FILE = Dial a telephone number file.
After 8 seconds, the system will show:
4 – SELECT FILE = Select a telephone number file to
Now POWERING UP
primary systems.
dial and enter local area codes.
5 – DISK TOOLS = Disk formatting and file copy
utilities.
Then the system will show:
6 – DIAL REPORT = Displays totals from the last
- Initializing -- Zip Drive—
dial session.
7 – ORDER TAKING = Answers incoming calls.
Then it will test the ZIP drive and show the following:
8 – OUT MESSAGES = Used to TEST or RECORD
the outgoing messages.
Testing Zip Disk
– Please Wait -
9 – IN MESSAGES = Used to play back the recorded
responses from a dial session.
Then it will test all the files on the system, showing:
-Testing
- Please
* - SYSTEM SETUP = Used to change all clock
information and the operating parameters of the unit.
FilesWait -
0 – MEMORY EDIT = Used to inspect, change and
The system will update the number in the top right to
show the current file being tested. When all tests are done the
system will show the following:
delete phone numbers stored in a dial file.
# – ENTER BUTTON = Throughout the operation of
the BA-1000 the # button is used as the ENTER BUTTON.
After entering phone numbers or making any selections, the #
>System On Line<
100% Functional!
button must be pressed then released.
Then the system will put you at the MENU, as follows:
! The Escape Button
The ~ button is used to abort/back out of most
0-Menu-v4.04--Mo
10/01/02 08:00am
operations. If you press then release the button enough, it will
return you to the MENU.
The Menu
2 Number Entry
When the BA-1000 is at the MENU, it will shut all power
down after 15 minutes of inactivity. You can return the unit
from power down by pressing then releasing any button. The
MENU is the starting point of the system. If you press then
release the ~ button enough times, the system will
This mode is used to enter phone numbers into a dialing
file. To enter this mode press then release ~, it will
show the following:
0-Menu-v4.04--Mo
10/01/02 08:00am
return to the MENU. All functions of the system are accessible
from this point. At MENU, the display will look as follows:
Enter: 2 then # and it will show the following:
0-Menu-v4.04--Mo
10/01/02 08:00am
The number on the top left is the current Dial File in use.
v4.04 is the current version of the program. To view the
different choices that the MENU offers simply press then
release each number one at a time. Once you have found the
function you wish, press then release the # key. The MENU
consists of the following items:
1 – UNUSED = This function is currently unused.
Version 4.04
Page 6
Phone #’s= 00000
1=NEW or 3=Add
Press then release 1 to erase the previous numbers and
enter new ones, or press then release 3 to start adding
numbers to the end of the file. If you pressed 1, you will se
the following:
Recording Personal Messages
Erase 00000 #’s?
5=YES Escape=No
Now you can press 5 to erase all the numbers or
~ if you don’t want to.
Your current ENTRY
POSITION is shown in the top right of the display, followed by
the status of the phone number, as follows:
This feature give you the option to record a personal
message for each phone number entered. This feature will only
work when manually entering phone numbers, one at a time, on
the BA-1000. To use this feature, make sure the Pers. Msg.
setting is “On” in * System Setup. Now, after you enter a
phone number, followed by the #, it will show the following:
0-Entry> 00000 N
1=Record Message
3=Next Number
Press then release 3 if you want to enter the next phone
! Area Code Entry
If you enter this mode, and you have not entered the local
area code, the system will first show the following:
number and not record a personal message for the phone number
you just entered.
Press then release 1 if you want to record a personal
message; then start talking after the longer, low beep and press
then release ~ when you are finished with the
Enter Local Area
Code, # =
message. It will show the following while recording:
You MUST enter the area code the system will be calling
from, then #. You can enter * then # to remove an area
-- Talk
Now—
press ESCAPE=end
code.
! Entering Numbers
! Chaining Entries
Both local and long distance numbers may be entered as
desired. The minimum length of each phone number is seven
digits and the maximum is eleven digits (long distance digit,
area code and phone number); an entry can hold up to 16 digits
total. If you fill the dialing file with numbers, the system will
beep, save the numbers and return you to the MENU. Each
dialing file will hold up to 100,000 phone numbers.
Chaining entries allows you to use special codes at the
beginning of a phone number. You can chain as many entries
together as you need to. If the last file entry is a chained entry,
the system will not allow you to exit NUMBER ENTRY mode;
you have to enter a regular number to exit. To chain an entry to
the next one, enter a * as the last character in the entry string.
NOTE: If you are entering phone numbers, and lose
power while doing so, the numbers you have entered will be
lost; so make sure you exit now and then, or connect the
system to a backup power supply.
Enter phone numbers, exactly as you would call them
yourself, followed by the #; i.e. if you only dial 7 digits to
reach someone, then you only enter 7 digits, 786-1234 would be
entered as follows:
7861234#
To enter other local area code numbers (see 4 Select File),
enter the area code, phone number then #; i.e. 916-786-1234
would be entered as follows:
Special Codes
Special Codes make the system perform different
functions before dialing a normal phone number. Special codes
MUST have their own entry, they cannot be part of a telephone
number. The following is a list of the special codes the BA1000 allows:
*00 – Dial the next touch tone digit for 5 seconds.
*01 to 09 – Pause for 1 to 9 seconds.
*1 – Wait for return dial tone.
9167861234#
Full long distance numbers, like 1-916-786-1234, would
be entered as follows:
19167861234#
If you just enter a seven digit number, the system will
add the default area code and long distance digit to complete
the number; but, during dialing, these will be automatically
removed. Likewise, if you enter a local area code number,
the system will add the long distance digit; but, it will
remove the digit when it dials the number.
Version 4.04
If the entry is already 16 digits long, pressing then releasing *
will save it and make it a chained entry.
Page 7
*2 – Wait for 5 seconds of silence.
*3 – Dial a touch tone *.
*4 – Dial a touch tone #
*5 – Dial the rest of the phone number string as
touch tones.
*60 – End the call, as a Response, without doing
anything else (like playing a message).
The system uses the default of 9999 if you press then
release #; or press then release any digit to clear the display,
! Exiting
To exit this mode, you can return to the MENU or go
directly to DIAL FILE mode from the following screen:
then enter a new 4 digit end suffix (no *’s allowed), followed
by #. The end suffix is the last four digits in the phone
number that you don’t want to go past; i.e. the end suffix of
7866186 is 6186. Once this is entered, the system will show the
following:
0-Entry> 00000 N
Return to MENU
0-Entry> 00000 N
Making Numbers
To return to the MENU, press then release ~
while it shows the following:
You can stop the auto-generation at any time by pressing
then releasing the ~ button. The system will show
the current entry number it is generating in the top right of the
display. When finished, you will be at the end of the current list
of numbers and you can continue with regular number entry or
use AUTO FILL mode again.
0-Entry> 00000 N
Start dialing the numbers
To start dialing the numbers, enter *, 9, # and it
will show the following:
0-Entry> 00000
---- #=Dial ---Press then release # and the system will go start calling the
numbers.
! Advanced Features
Time Saver Entry Mode
This mode lets you enter the common beginning for your
phone numbers once, then it automatically puts it in for you so
you only have to enter the last part of each phone number. You
turn this feature on by entering the common part of the phone
number then *, 0 and #. This mode stays on until you
exit number entry mode, or turn it back off by entering *,
0 and #.
•
All of these advanced features are accessed from the main
Number Entry screen; once you have entered Number Entry
mode.
Example
You need to enter: 7860020, 7860022, 9167860030,
19167860040, 7730050, 7730060, you would do the following:
Display shows:
Back Up
0-Entry> 00000 N
If you’re entering numbers, and find that you made a
mistake on a previous number, enter *, 7, # enough
times to back up to the entry you want. Then just enter the
correct number. When you press then release #, the new
number will be saved and you will go to the end of the file.
Enter:
786*0#
Display shows:
Auto Fill Mode
0-Entry> 00000 N
786
You can have the system automatically generate a range of
phone numbers by using the AUTO FILL mode. NOTE: You
cannot use this mode when the Do Not Dial file is selected.
To use this feature press then release *, 8, #. The
display will show the following:
Enter:
0020#
0022#
*0#
Display shows:
STARTING phone #
0-Entry> 00002 N
You enter a seven to eleven digit starting phone number
(no *’s allowed), followed by #. The starting phone
number can end with 0000; i.e. 7860000 is a valid start number.
The display will show the following:
END suffix
9999
Version 4.04
Enter:
9167860030#
19167860040#
(4)
Display shows:
Page 8
This will clear the entry position, as follows:
0-Entry> 00004 N
0-Entry>
---- #=Dial ----
Enter:
773*0#
Now enter the position of the phone number you want to
start dialing with, followed by #. The dialing will start from
Display shows:
the position you enter and continue dialing to the end of the file.
0-Entry> 00004 N
773
! No Answer Redials
Enter:
When the system has dialed the entire file, it will start
dialing at the beginning; dialing only NO ANSWER and BUSY
calls. The NO ANSWER redial feature is controlled by the
REDIALS setting in the SYSTEM SETUP (see Redials).
0050#
0060#
~
! 6pm Redials
3 Dial File
The system now has the ability to stop it’s current dialing
at 6pm and begin calling, from the start of the file, all the No
Answers and Busies. This feature is off by default and can be
enabled by turning 6pm Redials on in 0 System Setup.
Memory dialing allows the user to dial the phone numbers
that are stored in the current dialing file. To enter this mode
press then release ~, it will show the following:
0-Menu-v4.04--MO
10/01/02 08:00am
Enter: 3 then # and it will show the following:
0-Entry> 00000
---- #=Dial ---By default, if you enter a # at this point, the system will
! 15 Minute Busy Redials
When busy numbers are encountered, the system will log
them into a busy re-dial table and, after 15 minutes, call them at
the next opportunity. If the system cannot get through to a busy
number after 8 consecutive tries, it will remove the entry from
the busy re-dial table. You can now disable this feature through
Busy Disable in 0 System Setup.
! Do Not Dial List
During a dialing session, the system will not dial any
phone numbers that match those entered into the DO NOT
DIAL list.
resume calling from where it left off at the last calling session
(on a new list of numbers, it starts at the first entry).
! Dialing
! Area Code Entry
On entering this mode, if you have not recorded an
outgoing message Prompt, the system will beep 4 times and
show the following before returning to MENU:
If you enter this mode, and you have not entered the local
area code, the system will first show the following:
Enter Local Area
Code, # =
You MUST enter the area code the system will be calling
from, then #. You can enter * then # to remove an area
code.
! Variable Start Entry
The variable start entry lets you force the BA-1000 to start
calling from any entry position you choose. To access this
feature, press then release 1 when it shows the following:
0-Entry> 00000
---- #=Dial ----
Version 4.04
Page 9
** No message **
prompt recorded!
If you haven’t entered any phone numbers to dial, the
system will beep 4 times and show the following before
returning to MENU:
No numbers found
in current file!
Before the system calls each number, it will search for the
next callable number and display the following during the
search:
0-Entry 00000
Finding Entry
When the system finds a good entry, it tries to grab the
line. If the line is in use, the system will wait for the line to
become available and it will show the following:
* Testing Line *
* Line In Use! *
! Volume Control
The volume on the BA-1000 can be increased by multiple
pressing then releasing of the 9 button. You can decrease the
volume by multiple pressing then releasing of the 7 button.
Once the line is free, the system will search for a dial tone,
and display the following:
Dial Tone Search
The system must receive 1 second of solid dial tone before
it will start dialing. If it does not detect dial tone within 6
seconds the system will release the line and display the
following:
At min volume, the speaker is completely off and trying to go
lower does nothing. At max volume, trying to go higher does
nothing. The volume control only adjusts the volume you hear
over the speaker, not what the called party hears, and it only
adjusts the volume for Dial File and Order Taking modes.
NOTE: This volume can only be adjusted while the system
is:
waiting for an answer, playing the message or
listening/recording user input, during a dial session.
4 Select File
- No Dial Tone -
After 6 seconds, the system will repeat the process until it
gets dial tone, then it will dial the entry. After the system
finishes the call, the system will release the line and display the
result for the Dial Pause number of seconds, as follows:
This mode is used to select the dialing file to use/edit and
to enter the default area code and other local area codes. To
enter this mode press then release ~, it will show the
following:
0-Menu-v4.04--Mo
10/01/02 08:00am
0-Entry> 00000 C
----- Lead -----
Enter: 4 then # and it will show the following:
Pause During Dialing
You can pause the dialing by pressing, and holding down,
the # button while it shows the following:
0-Entry> 00000 C
----- Lead -----
Current File = 0
#=Next 0-9 or *
! Dial File Select
Once the system has paused, it will show the following:
You can select a different file for number entry/editing by
entering a number from 0 to 9 followed by #. The
default dialing file is 0. If you press then release *, you will
Paused-Continue?
1=Yes
3=No
Now you can release the # button. You can leave the
system like this until you are ready to continue dialing, then just
press then release 1 and the system will pick up where it left
off; or you can press then release 3 or ~ to return
select the DO NOT DIAL file, and the display will show an N
for the file number in the top right, as shown below:
Current File = N
#=Next 0-9 or *
! End Of Session
If you select the DO NOT DIAL file, you can
edit/add/delete it, but you will not be allowed to enter a dialing
session with it. You can exit by pressing then releasing
~ or continue by pressing then releasing #.
When the system reaches the end of all the dialing, it will
return to the MENU.
! Area Code Entry
to the MENU.
! Manual Call Abort
After pressing then releasing #, you will be at the local
area code screen as follows:
You can force the system to abort the current call by
pressing then releasing 5; the system will indicate the call is a
hang up.
Version 4.04
Page 10
Enter Local Area
Code, # =
You MUST enter the area code the system will be calling
from, then #. You can enter * then # to remove an area
code.
! Copy Prompts
This screen lets you copy the outgoing message and
TAD prompts from one disk to another disk; it will show the
following:
5 Disk Tools
1=Copy Prompts
3=Next Option
The BA-1000 offers several basic disk utilities for setting
up the ZIP disk and copying files. To enter this mode press then
release ~, it will show the following:
NOTE: Make sure you have already formatted the COPY
ZIP disk (See Prepare to Copy). You can press then release 1
to copy the prompts, or 3 to go to the next screen.
If you press then release 1, it will show the following:
0-Menu-v4.04--Mo
10/01/02 08:00am
Enter: 5 then # and it will show the following:
Put COPY into
-- Ide Drive -Now take that MASTER disk out and insert the COPY
disk. After some initial setup, it will show the following:
1=Format Disk
3=Next Option
Put MASTER into
-- Ide Drive --
! Format Disk
This screen lets you format a ZIP 100 disk to prepare it for
usage in the system. You can press then release 1 to Format
the ZIP disk, or 3 to go to the next screen.
Now take the COPY disk out and put (MASTER disk
back in and keep swapping disks, as indicated, until it finishes
copying.
! Copy System
Format Confirmation
If you press then release 1, it will show the following:
This screen lets you copy the system information settings
from one disk to another disk; it will show the following:
1=Copy System
3=Next Option
- Format Disk? 1=Yes
3=No
You can press then release 1 to format (reset the basic
file structure, about 3 seconds) or 3 to fully format (erase and
initialize the entire disk surface, about 10 minutes). If you press
then release 1 for quick formatting, it will show the
following:
NOTE: Make sure you have already formatted the COPY
ZIP disk (See Prepare to Copy). You can press then release 1
to copy the prompts, or 3 to go to the next screen.
If you press then release 1, it will show the following:
Put COPY into
-- Ide Drive --
Formatting Disk
- Please Wait –
When the formatting is totally finished, the display will
show:
Now take that MASTER disk out and insert the COPY
disk. After some initial setup, it will show the following:
Put MASTER into
-- Ide Drive --
Format Complete
--- Press # --When you press then release #, the system will go
through the initial diagnostic testing, and test the newly prepared
disk, then return you to the MENU.
Now take the COPY disk out and put the MASTER disk
back in and keep swapping disks, as indicated, until it finishes
copying.
! Copy a Number File
This screen lets you copy the any of the phone number
files from one disk to another disk; it will show the following:
Version 4.04
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1=Copy Num File
3=Next Option
NOTE: Make sure you have already formatted the COPY
ZIP disk (See Prepare to Copy). You can press then release 1
to copy a number file, or 3 to go to the next screen.
If you press then release 1, it will show the following:
Now, eject your current disk; during this copy process, it
will be referred to as the MASTER disk throughout this
process.
Insert a new blank ZIP 100 disk and wait until it comes up
to the MENU; it will be referred to as the COPY disk
throughout this process.
Now, eject the COPY disk and re-insert the MASTER
disk and continue at the beginning, 5 Disk Tools.
6 Dial Report
Current File = 0
#=Next 0-9 or *
Select the phone number file, you want to copy, by
entering the file number (0 to 9 or *) followed by the #. It will
show the following:
Put COPY into
-- Ide Drive --
This mode allows you to view the basic breakdown of the
calls from the last dial session. To enter this mode press then
release ~, it will show the following:
0-Menu-v4.04--Mo
10/01/02 08:00am
Now take that MASTER disk out and insert the COPY
disk. After some initial setup, it will show the following:
Enter: 6 then # and it will show the following:
Put MASTER into
-- Zip Drive --
- Total Calls –
00000 --- #=Next
Now take the COPY disk out and put (MASTER disk
back in and keep swapping disks, as indicated, until it finishes
copying.
To move through the report just press then release the #
button at each new entry.
! Erase the Main Message
This screen lets you erase the main message, from the
system, that is delivered to “Live” responders. It will show the
following:
! Total Calls
This entry shows the total phone call attempts the system
made during the last dial session. Press then release # to
continue to the next entry, or ~ to return to the
1=Erase Main msg
3=Next Option
MENU.
You can press then release 1 to erase the Main
message, or 3 to go to the next screen.
! Erase the Answering Device
Message
This screen lets you erase the message, from the system,
that is delivered to Answering machines. It will show the
following:
1=Erase TAD msg
3=Next Option
! Hello Response
This entry shows the total “Hello” responses the system
detected in the last session. The “Hello” response is where the
system reaches a “Live” person that says “Hello”. Press then
release # to continue to the next entry, or ~ to
return to the MENU.
You can press then release 1 to erase the Main
message, or 3 to go to the next screen.
! Prepare to Copy
First, press ~ to return to the MENU.
Version 4.04
- Total Calls –
00000 --- #=Next
Page 12
Hello Response
00000 --- #=Next
! Hang Ups
Answering Device
00000 --- #=Next
This entry shows the total hang ups the system detected in
the last session. Press then release # to continue to the next
entry, or ~ to return to the MENU.
7 Order Taking
--- Hang Up ---–
00000 --- #=Next
! Busies
This entry shows the total busy calls detected in the last
session. Press then release # to continue to the next entry, or
~ to return to the MENU.
This mode lets you make the system work as a multiquestion answering machine. To enter this mode press then
release ~, it will show the following:
0-Menu-v4.04--Mo
10/01/02 08:00am
Enter: 7 then # and it will show the following:
----- Busy ----–
00000 --- #=Next
Messages>00000
! No Answers
This entry shows the total unanswered calls the system
detected in the last session. Press then release # to continue
to the next entry, or ~ to return to the MENU.
-- No Answer -–
00000 --- #=Next
! Fax Machines
This entry shows the total fax machines detected in the
last session. Press then release # to continue to the next
entry, or ~ to return to the MENU.
The system will wait in this mode for a call to ring in.
When the system detects an incoming call it will show the
following during each ring:
<-Line-Ringing->
Once the number of rings is reached (see In Ring Delay in
* System Setup), the system will activate and process the call.
After the call finishes, the system will reset and wait for the next
call.
On entering this mode, if you haven’t recorded an
outgoing message, the system will beep 4 times and show the
following before returning to MENU:
** No message **
prompt recorded!
- Fax Machine –
00000 --- #=Next
! Manual Activation
! Recorded Messages
This entry shows the total recorded messages the system
detected in the last session. Press then release # to continue
to the next entry, or ~ to return to the MENU.
Recorded Message
00000 --- #=Next
You can manually activate the system by pressing then
releasing # when the display shows the following:
Messages> 00000
The system will then process the call as if someone had
called into the unit.
You can return to MENU by pressing then releasing
~.
! Answering Devices
This entry shows the total answering machines the system
detected in the last session. Press then release # or
~ to return to the MENU.
! Volume Control
The volume on the BA-1000 can be increased by multiple
pressing then releasing of the 9 button. You can decrease the
volume by multiple pressing then releasing of the 7 button.
At min volume, the speaker is completely off and trying to go
Version 4.04
Page 13
lower does nothing. At max volume, trying to go higher does
nothing. The volume control only adjusts the volume you hear
over the speaker, not what the caller hears, and it only adjusts
the volume for Dial File and Order Taking modes. NOTE:
This volume can only be adjusted while the system is:
playing the message or listening/recording user input,
during an answered call.
8 Out Messages
This mode lets you record and play the outgoing message
prompts. To enter this mode press then release ~, it
will show the following:
NOTE: If you record a message, and don’t talk at the
end, so the system stops on its own, the system will remove
the silence at the end of the message.
Prompt Codes
Now you can choose one of the following prompt codes
by pressing then releasing the corresponding number followed
by #.
0 = Redo This Prompt – This allows you to redo the
prompt if you make a mistake during recording it.
1 = Get Number Input – This code allows you to
request a touch tone phone number to be input from the called
party.
0-Menu-v4.04--Mo
10/01/02 08:00am
2 = Get Poll Input – This code allows you to poll the
Enter: 8 then # and it will show the following:
1=Record 3=Play
2=Ans Device Msg
! Recording Standard Prompts
You can record new prompts by pressing then releasing
1 from the following screen:
called party. A polling input can accept a touch tone digit from
0 to 9. The system can ask up to 8 different polling questions
per call.
This code is changed when the Pers. Msg. option is
enabled (see * System Setup). This code then becomes: 2 =
Do Personal Msg.
3 = Get Branch Input – This code allows you to give
the called party the option to branch from the current message
prompt to any of up to 9 other prompts. The only limit on
branching is the size of the disk.
4 = Get Response – This code allow you to request
1=Record 3=Play
2=Ans Device Msg
recorded audio from the called party.
It will erase the old prompts and show the following:
Erasing Prompts
- Please Wait –
5 = Voice Consent – This code allows the system to
listen to the called party without recording anything; useful for
the variable No Response Hang Up feature (see * System
Setup).
6 = Tone Consent – This code allows the system to
When the old prompts have been completely erased, the
display will show:
listen for any touch tone digit from the called party. See
Consent mode in 0 System Setup for instructions on setting up
how this feature is interpreted.
7 = Remove # Input – This code give the called party
Mic in & Press 1
Now insert your microphone, make sure you have worked
out your new message and practiced it, then press then release
1 to start recording; the system will give you a low, longer
tone, then you can start talking and the display will show:
-- Talk
Now—
B#00 Escape=STOP
The 2 numbers on the bottom the left indicate the current
message branch file number. When you reach a question point
in your message (you need to ask the called party for some
information), press then release ~ to end the current
prompt, or just be silent for the Talk Pause period (see * System
Setup). The display will then show:
Version 4.04
Get Response
0-9 or * #=Next
Page 14
the option of having the system add their phone number to the
Do Not Dial file, so the system will not call them again, by
dialing any touch tone. This prompt does not impact the
variable No Response Hang Up feature in any way.
8 = Get Alert Input – This code allow the called party
to alert you when he wishes to talk with you by dialing a touch
tone 0. This is similar to attended mode, except that when you
have finished with the called party, the system goes to the next
call and does not play any more prompts to that called party.
9 = End of Prompt – This code tells the system to end
the current message prompt.
* = Response & End – This code allow you to request
recorded audio from the called party then it tells the system to
end the current message prompt.
Once you have selected a transfer code, and pressed then
released #, the system will start recording the next prompt
(unless you chose 9 = End of Prompt or * = Response & End).
When you have finished recording your prompts, and
entered the End of Prompt or Response & End codes, it will
play the prompts back then return you to MENU; or, if you
recorded a Get Branch Input code, it will have you record the
Branch prompts.
Branching
Mic in & Press 1
Now insert your microphone, make sure you have worked
out your new message and practiced it, then press then release
1 to start recording; the system will give you a low, longer
tone, then you can start talking and the display will show:
Branching lets the called party branch from the current
prompt file to any of 9 other prompt files. You can also branch,
from any of the other branches, to a new set of branches. You
can branch up to 99 times; attempting to branch more than 99
times will cause the system to erase all the current prompts and
return you to MENU. The first 2 number digits, in the bottom
left of the screen shot below, tell you the current prompt file. As
you progress to other branches, this number will increase.
-- Talk
Now—
B#00 Escape=STOP
When you finish the message, press then release
~ to end the prompt, or just be silent for the Talk
Pause period (see * System Setup). The display will then play
the prompt back and show the following:
When finished, the system will return you to the MENU.
When you select a Branch code, the unit will ask you for
the number of branches you need.
Branches?
-- Talk
Now—
B#00 Escape=STOP
Playing Prompt
B#00 Escape=STOP
Using Branches
1-9
NOTE: The file you are currently recording is the
default, fall through; so, if the customer doesn’t dial anything,
the system will keep playing the current file. After you enter a
number from 1 to 9, for how many branches you want off of the
current file, the system will start recording the next message in
the current file. When you end the current file, the system will
have you record each branch file, one after the other, until all
branches are finished.
NOTE: When you ask the customer, in your message,
to dial a touch tone digit to go to a different branch, ask for
the number directly related to the branch; i.e. 3 branches
mean the message would say, dial a 1 for Branch 1, dial a 2
for Branch 2, dial a 3 for Branch 3 or just stay on the line to
continue with this message.
! Record
Prompt
When the old prompt has been completely erased, the
display will show:
Answering
Device
You can record the answering device prompt by pressing
then releasing 2 from the following screen:
! Playing Prompts
This mode lets you play either the standard prompts, or the
answering device prompts. You get to this mode by pressing
then releasing 3 from the following screen:
1=Record 3=Play
2=Ans Device Msg
Now it will show the following:
1=Standard Msg
3=Ans Device Msg
Standard Msg Playback
You can play the standard prompts by pressing then
releasing 1 from the following screen:
1=Standard Msg
3=Ans Device Msg
The system will then play all of the standard prompt files,
starting from 00, until it reaches the end. It will show the
following while playing each file:
Playing Prompt
B#00 Escape=STOP
1=Record 3=Play
2=Ans Device Msg
It will erase the old answering device prompt and show
the following:
When the system reaches the end of the current message
prompt, it will show the code in the bottom line as follows:
[Transfer Codes]
Get Number Input
Erasing Prompts
- Please Wait –
When finished, the system will return you to the MENU.
Version 4.04
Page 15
Answer Device Msg Playback
-- Talk
Now -B#00 Escape=STOP
You can play the answering device prompt by pressing
then releasing 3 from the following screen:
When you are done, press then release ~ to
end the prompt, or just be silent for the Talk Pause period (see *
System Setup). The display will then show:
1=Standard Msg
3=Ans Device Msg
The system will then play the answering device prompt
until it reaches the end. It will show the following while playing
the file:
Get Response
0-9 or * #=Next
Now, press then release 9 then #; the system will
play the prompt back to you then return you to the MENU.
Playing Prompt
B#00 Escape=STOP
When the system reaches the end of the prompt, it will
return you to the MENU.
! Recording Answering Machine
ONLY Prompt
The following steps allow you to record the outgoing
prompt for Answering Machine Only Mode (Answer Detect
Mode=2 in * System Setup). You can record new prompts by
pressing then releasing 1 from the following screen:
1=Record 3=Play
2=Ans Device Msg
It will erase the old prompts and show the following:
NOTE: If you record a message, and don’t talk at the
end so the system stops on its own, the system will remove
the silence at the end of the message.
! Volume Control
The play volume on the BA-1000 can be increased by
pressing then releasing the 9 button several times. You can
decrease the volume by pressing then releasing the 7 button
several times. At min volume, the speaker is completely off.
This volume control only adjusts the playback volume you hear
over the speaker, not the volume of Dial File or Order Taking
modes. NOTE: This volume can only be adjusted while the
system is playing the message back.
9 In Messages
Erasing Prompts
- Please Wait –
When the old prompts have been completely erased, the
display will show:
Mic in & Press 1
following:
0-Menu-v4.04--Mo
10/01/02 08:00am
Now insert your microphone, make sure you have worked
out your new message and practiced it, then press then release
1 to start recording; the system will give you a low, longer
tone, then you can start talking and the display will show:
Enter: 9 then #; if the system hasn’t recorded any
response prompts, it will Beep 2 times and return to the MENU.
When you enter this mode the display shows the following:
0=Play <<00000>>
1=Back 2=Advance
-- Talk
Now -B#00 Escape=STOP
Now, start by recording “Sorry, wrong number”; then
press then release ~, the display will show the
following:
The 5 digit number in the top right of the display shows
the current response file to play.
! Playing Response Files
Pressing then releasing 0 will play all response files,
Get Response
0-9 or * #=Next
Now, press then release # and record your main
message after the low, longer tone, and the display will show the
following:
Version 4.04
This mode allows you to play the responses. To enter this
mode press then release ~, it will show the
Page 16
one after the other, starting from the file indicated in the top
right of the display. Playback can be stopped at any time be
pressing then releasing the ~ button. You can replay the current response by pressing then releasing 1 while it
is playing. You can skip the rest of the current response, and
start playing the next one, by pressing then releasing 2 while
it is playing. Before each file is played, the system will show
the following screen:
Response 00000
Lead Total 00001
To play the response you just finished listening to (if it
wasn’t the last response recorded), just press then release 1
when the following screen is shown:
The top entry tells you which response is going to be
played now, and the bottom entry tells you how many responses
are on the drive.
0=Play <<00000>>
1=Back 2=Advance
! Skip a Response File
Play Dial File Responses
When the system plays a response file recorded from Dial
File mode, the screen will look as follows:
xxxxxxxx Playing
7866186
To skip the current response, press then release 2 from
the following screen (or while the response is playing back):
0=Play <<00000>>
1=Back 2=Advance
The x’s on the top left are place holders for the polling
responses. When a polling question is asked, the system will
replace the corresponding x with the number that was dialed; if
no number was dialed, the display will keep the x. The bottom
will show:
"
The phone number dialed.
"
Any numbers input from a Get Number Input code.
"
At playback end, it shows the phone number dialed again.
When finished playing the last response file, the system
will beep 4 times and show the following:
0=Play <<00000>>
1=Back 2=Advance
! Exit Playback Mode
When you are ready to return to the MENU, press then
release ~ from the following screen:
0=Play <<00000>>
1=Back 2=Advance
The system will give you the option to erase the responses
by pressing then releasing 1, or to save them by pressing then
releasing 3, as follows:
Play Order Taking Responses
Erase ALL Leads?
1=Yes
3=No
When the system plays a response file recorded from
Order Taking mode, the screen will look as follows:
xxxxxxxx Playing
08:02 10/01
If you chose to erase the responses, by pressing then
releasing 1, it will show the following:
Erasing> 00000
- Please Wait -
The x’s on the top left are place holders for the polling
responses. When a polling question is asked, the system will
replace the corresponding x with the number that was dialed; if
no number was dialed, the display will keep the x. The bottom
will show:
"
The time the call came in (the 1st 5 digits are the hour, 08
= 8 o’clock, the : is a spacer, then the minute, 02 = 2
minutes after the hour), the last 5 digits are the month the
call came in, the / is a spacer, then the day the call came
in).
"
Any other numbers input from a Get Number Input code.
"
At playback end, it shows the time and date again.
When finished playing the last response file, the system
will beep 4 times and show the following:
0=Play <<00000>>
1=Back 2=Advance
Version 4.04
! Play The Previous Response
When finished, the system will return you to MENU.
! Volume Control
The play volume on the BA-1000 can be increased by
pressing then releasing the 9 button several times. You can
decrease the volume by pressing then releasing of the 7
button several times. At min volume, the speaker is completely
off. This volume control only adjusts the playback volume you
hear over the speaker, not the volume of Dial File or Order
Taking modes. NOTE: This volume can only be adjusted
while the system is playing the responses back.
0 Memory Edit
Page 17
This mode is used to edit the phone number entries of the
current Dial file. You can also access special features such as:
Duplicate Delete, File Restore, Computer Linkage and Print
Memory. To enter this mode press then release ~, it
will show the following:
released # to leave the number unchanged. You can change
the dialing status by pressing then releasing *, repeatedly,
until the status you want appears, then press then release #.
You can leave the status as is by pressing then releasing #.
The different dialing status’ are as follows:
0-Menu-v4.04--Mo
10/01/02 08:00am
Dialing Status
Enter: 0 then # and it will show the following:
0-Edit>
"
"
"
"
You can review the phone numbers in the file by pressing
then releasing # while in Edit Mode. You can exit review
"
"
"
"
"
"
mode at any time by pressing then releasing ~. You
"
! Reviewing Phone Numbers
can edit any phone number (while it is being displayed) by
proceeding to Edit the Current Number.
! Edit A Phone Number
All phone numbers are stored in the files with individual
“Entry Positions”. To edit a phone number, you can start with
the Entry Position, or use the Search Mode to locate the number,
while in Edit Mode.
Edit From An Entry Position
"
"
! Mark Deletes
This feature makes the system go through the entire file
and mark the response type, you select, for deletion, while in
Edit Mode. To use this feature, enter: *, 2, # at the
following screen:
Get into Edit Mode, then, at the following screen, enter the
Entry Position of the phone number, you want to change,
followed by #:
0-Edit>
The system will show the following for 2 seconds:
0-Edit>
0-Edit>
Delete
The system will go to that Entry Position (or the last entry
if that position doesn’t exist) and show the following:
00000
Numbers
The system will then show the following:
0-Edit> 00000 N
19167866186
Enter Type = 0-9
#=New Number
The top left number is the current dialing file number, the
5 digits on the top right are the Entry Position, the letter on the
far right is the dialing status and the full phone number is
displayed on the bottom.
•
N = New number, never dialed.
L = Lead, a qualified “Hello” response detected.
B = Busy number.
R = Recorded Message, called party talked too long when
answering the phone.
U = Unanswered call.
A = Answering Machine.
F = Fax Machine.
D = Do Not Dial, set for no dial.
C = Chained, this entry chained to the next one.
O = Reorder Disconnect, like a fast busy, indicates the
number hung up.
S = SIT, recorded operator message with 3 increasing
tones at the front.
I = Industry, a qualified Business introduction detected.
x = Delete, this # will be deleted on exiting Edit Number
mode.
Edit the Current Number
"
The available types are as follows:
0 = New Number, never called numbers.
"
1 = Hello Response, numbers with a valid “Hello”
"
You can edit the phone number record by enter a *.
response.
2 = Busy Number, busy numbers.
"
Now you can enter a new number followed by the # or you
3 = No Answer, several rings & no one answered.
"
can leave the number unchanged by just pressing then releasing
#. Once you change the phone number, the status will
4 = Fax Machine, fax machine.
"
5 = Recorded Msg., operator recorded message.
automatically change to “N”.
The dialing status can only be changed after you have
either: entered a new number followed by #, or pressed then
Version 4.04
Page 18
"
6 = Reorder Signal, operator disconnect signal like a
"
fast busy.
7 = SIT Signal, operator recorded message with three
increasing tones at the front.
"
"
8 = Answer Machine, answering machine.
9 = Business Intro, numbers with a valid business
introduction.
Once you have selected the response type, press # the
To use this feature, enter: *, 4, # at the following
screen:
0-Edit>
system will show the following:
The system will show the following:
Are you Sure?
1=Yes ----- 3=No
0 Edit> 00000
Duplicate Delete
Press 1 and the system will mark all of those numbers
for deletion, or press 3 or ~ to abort that
operation. As the system marks the phone numbers, the entry
number in the top right will change to show the current entry
number.
! Search Mode
! File Restore
The system incorporates a progressive search mode that
lets you enter a string, from 1 to 16 digits long, that the system
will search the current dialing file for, while in Edit Mode. To
use this feature, enter: *, 3, # at the following screen:
The display will show the following:
The system will display the following:
0-Edit> 00000
Making #’s New
Mode –
Now, enter from 1 to 16 of the phone number digits you
are trying to find, then press then release #. If the system
finds an entry that matches the input number, you will see the
following (with that phone number in the bottom of the display):
1=Change 3=Next
19167866186
As the system restores the phone numbers, the entry
number in the top right will change to show the current entry
number.
! Exiting Edit Mode
To exit Edit mode, press then release ~ from
the main edit screen:
When the system has found a match to your search string,
it gives you the option to change the entry by pressing then
releasing 1, to find the next match by pressing then releasing
3 or to exit back to the main Edit screen by pressing then
releasing ~. If you press then release 1, it lets
you edit the number as described under Edit the Current
Number.
If the system doesn’t find any more matching entries, it
will show the following:
- Search 00000 –
Entry Not Found!
0-Edit>
The system will show the following:
0-Edit> 00000
Compressing File
The 5 digits on the top right will show the current entry
number as the system compresses the number file and deletes all
the entries marked for deletion.
* System Setup
! Duplicate Delete
This mode makes the system search through the current
dialing file and mark all duplicates for deletion; this way, only
one entry of each number stays in the file, while in Edit Mode.
Version 4.04
This feature restores all of the phone numbers in a file, not
marked for deletion, to New status, while in Edit Mode. To use
this feature, enter: *, 5, # at the following screen:
0-Edit>
0-Edit>
- Search
As the system marks the duplicates, the entry number in
the top right will change to show the current entry number.
NOTE: Duplicate Delete can take a long time to fully search
the file and mark duplicates. If you need to stop this mode,
press then release the ~ button.
Page 19
The System Setup mode allows you to change the
operating parameters of the BA-1000. To enter this mode press
then release ~, it will show the following:
The current time will appear in the bottom of the display.
You can enter a new time followed by #, or just press then
0-Menu-v4.04--Mo
10/01/02 08:00am
Enter: * then # and it will show the following:
release # to keep the current time. You can change between
a.m./p.m. by pressing then releasing the *.
! Set The Dial Times
Set CURRENT Time
1=Change #=Next
Following is a list of the setup options in the order you
will encounter them. You can use the # button to advance to
This option allows you to set the starting and stopping
dialing times for each day of the week; the display will look as
follows:
the next option, or you can change the option and then press
then release # to proceed. You can use ~ to back
Set DIALING Time
1=Change #=Next
out/exit this mode at any time.
You can press then release 1 to change the dialing
! Change The Time/Date
The first option in System Setup is to set the current time.
The display will show the following:
times or # to proceed to the next option. You can press then
release ~ to exit setup mode.
Select The Day To Change
Set CURRENT Time
1=Change #=Next
Press then release 1 to change the time; the display
You can press then release 1 to change the current time
or # to proceed to the next option. You can press then release
~ to exit setup mode.
Set The Current Day
If you press then release 1 to change the time; the
display shows:
shows:
Enter day, 1 – 7
#=Sunday
To change the dialing times for a day, press then release
the corresponding number followed #; i.e. 1 for Sunday,
2 for Monday, etc.
Set The Start Time
Enter day, 1 – 7
#=Sunday
Now the display will show:
The current day will be shown in the bottom of the
display. To change the day, press then release the corresponding
number followed by #; i.e. 1 for Sunday, 2 for Monday,
etc.
Enter START Time
- # = 09:00 am –
Now you can enter a new start time followed by #, or
just press then release # to keep the current time. You cannot
Set The Current Date
enter a time earlier than 9:00 a.m. You can change between
a.m./p.m. by pressing then releasing the *.
Now the display will show:
Set The Stop Time
-- Enter Date –# = 01/01/1980
Now the display will show:
The current date will appear in the bottom of the display.
You can enter a new date followed by #, or just press then
release # to keep the current date.
Now you can enter a new stop time followed by #, or
Set the Current Time
just press then release # to keep the current time. You cannot
Now the display will show:
enter a time later than 9:00 p.m. You can change between
a.m./p.m. by pressing then releasing the *.
-- Enter time -- # = 12:00 pm –
Version 4.04
Enter STOP Time
- # = 09:00 pm –
Now the system will return you to the initial dialing times
screen so you can select another day to adjust (you will notice
that it already shows the next day in the display). To exit from
Page 20
this mode, press then release ~ to return to the main
press then release # to go to the next option. You can press
System Setup path.
then release ~ to exit setup mode.
! Answer Detect= 0
When attended mode is enabled, the system will beep at
you, when a response is detected, and wait for you to grab the
line; it will show the following message:
This option allows you to change the answer detect mode.
The available answer detect modes are: Normal mode, Hello
mode and Answering Machine Only mode.
The display will look as follows:
Operator Request
Pick up Phone
When you grab the line, the system will wait for you to
tell it what to do next; it will show the following message:
Answer Detect= 0
0 to 3
#=Next
1=Play Message
3=Do Next Call
Enter 0 for Normal mode, 1 for Hello mode, 2 for
Answering Machine Only mode or 3 for HTAD mode; press
then release # to go to the next option. You can press then
release ~ to exit setup mode.
When the operator is done talking, he must hang up the
phone and press then release 1 to play the message (only
0 = Normal Mode
next call.
Normal mode allows the system to activate on a “Hello”
response, a “Business” intro and an “Answering Machine”
message.
1 = Hello Mode
Hello mode makes the system activate only on a “Hello”
response; any other responses causes the system to proceed to
the next call.
during front attended) or 3 to drop the call and proceed to the
0 = Unattended
Unattended mode is used when you don’t want an operator
to talk with the called party.
1 = Front Attended
Front attended is used to have an operator talk with
the called party before the message is played out.
2 = Answering Machine Only Mode
2 = End Attended
Answering Machine Only mode makes the system activate
only to the message response period of an answering machine;
any other response causes the system to proceed to the next call.
End attended is used to have an operator talk with the
called party after the message has played.
3 = HTAD Mode
Hello and Answering Machine mode makes the normal
message play when someone says “Hello”; it also gives your
answering machine message to any response longer than a
“Hello”. Be aware that this will cause the system to activate on
most recorded messages and business introductions as well.
! Attended= Off
This option allows you to use the system in an operator
attended mode.
Normally, the system makes the calls
unattended and gets the responses; if you want a live operator to
talk with the called party, you can use attended mode. The
display will look as follows:
Both attended is used to have an operator talk with the
called party both before the message is played and after it is
played.
! Unanswer Ques= 1
This option allows you to set how many unanswered
questions the system will accept before considering the call a
hang up. The display will look as follows:
Unanswer Ques= 1
1 to 9
#=Next
Enter from 1 to 9 to choose from 1 to 9 unanswered
question before the call is a hang up; press then release # to
Attended=
Off
0 to 3
#=Next
go the next option. You can press then release ~ to
Press then release 0 for Unattended, 1 for Front
Attended, 2 for End Attended, 3 for Both Attended or
Version 4.04
3 = Both Attended
Page 21
exit setup mode.
press # to go to the next option, or press then release 1 to
! InRing Delay= 2
change the string, and it will show the following:
This option allows you to select how many in coming
rings the system will wait before it activates, when in Order
Taking mode. The display will look as follows:
InRing Delay= 2
1 to 9
#=Next
Enter NEW String
Enter the new string followed by #, and it will show the
following:
Enter from 1 to 9 to choose from 1 to 9 rings before
1=Add 2nd String
3=Next option
the system grabs the in coming call; press then release # to go
the next option. You can press then release ~ to exit
setup mode.
or press 3 to continue.
! Redials= 02
02
#=Next
Special Entry Codes
The following are the special entry codes you can put in
the Pre-Dial String:
*00 – Dial the next touch tone digit for 5 seconds.
*01 to 09 – Pause for 1 to 9 seconds.
Enter from 00 to 99,
99 00 doesn’t allow the
system to do any redials; press then release # to go to the next
option. You can press then release ~ to exit setup
mode.
*1 – Wait for return dial tone.
*2 – Wait for 5 seconds of silence.
*3 – Dial a touch tone *.
*4 – Dial a touch tone #
*5 – Dial the rest of the phone number string as touch
! Talk Limit= 30
This option tells the system how many seconds of
continuous talking it can accept, before it considers the call a
Recorded Message. For this option, 1 = 1 second. The display
will look as follows:
tones.
*60 – End the call, as a Response, without doing
anything else (like playing a message).
! Total Calls
This entry shows the master total phone calls the system
has processed. This can only be reset at the factory. The
display will look as follows:
Talk Limit=
30
00 to 99 #=Next
Enter from 01 to 99 then press then release
# to go to the next option.
You can press then release
~ to exit setup mode.
This option tells the system how many times it can re-call
No Answers and Busies. The system only performs redials after
it has called the last entry in the file. The display will look as
follows:
Redials=
00 to 99
Now you can press 1 to add a 2nd string, up to 16 digits,
- Total Calls ----00000000----
You can press then release
~ to exit setup mode.
You can press then release # or ~ to return
! Pre-Dial String
to MENU. You can access the secondary setup, while it shows
the Total Calls, by entering: *, *, *, *, #.
This option allows you to enter a master dialing string that
the system will dial before it dials each phone number. You
cannot put a partial dialing code in the pre-dial string. You
would typically use the pre-dial string to dial the Per Call
Blocking code to disable Caller ID. The display will show the
following for 1 second, show the string for 1 second and keep
repeating.
Secondary Setup
Pre-Dial String
1=Change #=Next
The secondary setup contains setting that should only be
changed by experienced users. It is entered, from the Total
Calls window in * System Setup, by entering: *, *, *,
The pre-dial string consists of 2 strings, 16 digits in
length, each; this string was expanded due to customer input on
the need to dial special long distance service codes. You can
Version 4.04
Page 22
* , #.
! Load APP Presets
Remote Code=0506
1=Change #=Next
This option allows you to reset the system back to factory
defaults or load the settings for a predefined application. The
display will look as follows:
Load APP Presets
0 to 1
#=Next
Press then release 1 to let you change this code, then
enter the new code followed by #; press then release # to
go to the next option. You can press then release ~
to return to the Total Calls screen.
You can press then release 0 to load the defaults, 1
to load the Patient Reminder application settings or # to
proceed to the next option. You can press then release
~ to return to the Total Calls screen.
Factory Defaults
! Dial Mode= Tone
This option allows you to select touch tone dialing or
pulse dialing. Some phone lines still only allow pulse dialing
for outbound calls; in these areas you can change the system to
pulse dial mode. The display looks as follows:
Dial Mode= Tone
1=Change #=Next
The display will show the following:
Load APP Presets
0 to 1
#=Next
Press then release 1 to toggle between Tone and Pulse;
Press then release 0 and it will show the following for 2
seconds:
press then release # to go to the next option. You can press
then release ~ to return to the Total Calls screen.
! Consent #= Play
Loading Defaults
- Please Wait –
This option allows you to change how the system uses the
touch tone consent mode. When you make your outgoing
message, one of the codes you can use is the Tone Consent
code. When the system encounters a Tone Consent code during
a call, it will wait for the called party to press then release a
touch tone digit. With this option set for Play mode, the system
will continue with the outgoing message when it receives a
touch tone input; it will hang up if it doesn’t. When set for Stop
mode, the system will hang up if it receives a touch tone input; it
will continue with the outgoing message if it doesn’t. The
display will look as follows:
The system will then show the following:
Load APP Presets
0 to 1
#=Next
Load Application 1
The display will show the following:
Consent #= Play
1=Change #=Next
Load APP Presets
0 to 1
#=Next
Press then release 1 to toggle between Play and Stop;
Press then release 1 and it will show the following for 2
seconds:
then release ~ to return to the Total Calls screen.
! Xfer Beeps= On
Loading APP # 1
– Please Wait -
This option allows you to turn the transfer beeps on/off. A
transfer beep is a tone the system plays to the called party after
each transfer code during message play out. When this option is
On, the system will play a beep after each question. When Off,
it won’t beep at the called party; this makes it seem more like a
live person is asking the questions. The display will look as
follows:
The system will then show the following:
Load APP Presets
0 to 1
#=Next
! Remote Code= 0506
Xfer Beeps=
On
1=Change #=Next
This option allows you to change the access code used in
Remote Mode. The display looks as follows:
Version 4.04
press then release # to go to the next option. You can press
Page 23
Press then release 1 to toggle between On and Off;
press then release # to go to the next option. You can press
then release ~ to return to the Total Calls screen.
! Pulse Rate= Slow
This option allows you to change the system between slow
pulses and fast pulses when it is in pulse dial mode. With the
option set to Slow, the system will dial pulse digits at the
standard 10 pulses-per-second rate. When set to Fast, the
system dials pulse digits at 20 pulses-per-second; this makes for
faster dialing, but not all phone companies accept this rate. The
display will look as follows:
Pulse Rate= Slow
1=Change #=Next
This option allows you to choose whether the system
mirrors the outgoing message, or the actual phone line input, to
the speaker during message play out on each call. With this
option set for Off, the system will mirror the outgoing message
to the speaker; this makes the entire call sound clear. With this
option set On, the system will mirror the phone line audio to the
speaker; this allows you to actually hear what the called party is
saying during message play out, but the outgoing message will
sound a little distorted to you (rest assured, the called party hears
a clear message). The display will look as follows:
Play Line=
Off
1=Change #=Next
Press then release 1 to toggle between On and Off;
Press then release 1 to toggle between Slow and Fast;
press then release # to go to the next option. You can press
then release ~ to return to the Total Calls screen.
! Mic AGC= On
This option allows you to turn the AGC for Mic/Line level
inputs on/off. The AGC is the automatic gain control. When
this option is On, the system will make quiet audio signals
louder during outgoing message record; this is best when using a
microphone. When this option is Off, the system will record the
audio signals exactly as it hears them; this is best used when
recording from an external audio source (like a tape). The
display will look as follows:
Mic AGC=
1=Change
! Play Line= Off
On
#=Next
Press then release 1 to toggle between On and Off;
press then release # to go to the next option. You can press
press then release # to go to the next option. You can press
then release ~ to return to the Total Calls screen.
! Delete HU= Off
This option allows you to turn the response file deletion
on hang ups on/off. Normally the system will erase the current
response file if it detects a hang up during the call. When this
option is Off, the system will record all response files; even ones
where the called party has hung up. This can potentially waste a
lot of space on the drive with response files filled with silence or
other disconnect signals; it also takes longer to get your
messages off the system because there are a lot more files to go
through. When this option is On, the system will only record
the response files where the called party goes through all of the
questions without triggering a hang up condition. The display
will look as follows:
Delete HU=
Off
1=Change #=Next
Press then release 1 to toggle between On and Off;
then release ~ to return to the Total Calls screen.
press then release # to go to the next option. You can press
! Mic comp= On
then release ~ to return to the Total Calls screen.
This option allows you to turn the silence compression for
the Mic/Line level inputs on/off. The silence compression
feature makes the system record silence when the incoming
audio signal from the Mic/Line level inputs goes lower than the
trigger threshold. When this option is On, the system will
compress the input audio that is below the threshold. When this
option is Off, the system will record the audio “as is”, even
though it may be below the threshold. The display will look as
follows:
This option allows you to disable the system’s ability to
detect the CPC disconnect pulse sent by some telephone
companies. When set to On, the system will, on detecting a
CPC pulse, hang up on the current phone call and log it as a
Hang Up. When set to Off, it will ignore any CPC pulses sent.
The display will look as follows:
CPC Detect=
On
1=Change #=Next
Mic comp=
On
1=Change #=Next
Press then release 1 to toggle between On and Off;
press then release # to go to the next option. You can press
then release ~ to return to the Total Calls screen.
Version 4.04
! CPC Detect= On
Page 24
Press then release 1 to toggle between On and Off;
press then release # to go to the next option. You can press
then release ~ to return to the Total Calls screen.
! TAD Redial= Off
Pers. Msg.= Off
1=Change #=Next
This option allows you to enable redialing of answering
machines. By default, answering machines are not included in
the Redials option; this option allows you to include them. The
display will look as follows:
press then release # to go to the next option. You can press
then release ~ to return to the Total Calls screen.
TAD Redial= Off
1=Change #=Next
! Xtone Det= Off
Press then release 1 to toggle between On and Off;
press then release # to go to the next option. You can press
then release ~ to return to the Total Calls screen.
! Clock Skip= Off
This option allows you to bypass the system’s dialing
clock control, so you can make the system immediately begin
dialing at any time of the day or night. When set to On, the
system will ignore dialing start/stop times. When set to Off, it
will only dial within the normal dialing start/stop times. The
display will look as follows:
This option allows the system to detect the transfer tones
from tapes made for the CBC 7000, 8000 and 9000, during a
local record session, when the Mic AGC is turned off. When set
to On (with the Mic AGC is turned off), the system will detect
any older transfer tones and insert the corresponding prompt
codes into a prompt being recorded. When set to Off, it will
ignore any older transfer tones. The display will look as
follows:
Xtone Det=
Off
1=Change #=Next
Press then release 1 to toggle between On and Off;
press then release # to go to the next option. You can press
Clock Skip= Off
1=Change #=Next
then release ~ to return to the Total Calls screen.
Press then release 1 to toggle between On and Off;
press then release # to go to the next option. You can press
then release ~ to return to the Total Calls screen.
! Busy Dials= On
This option allows you to disable the 15 minute busy
redial option in Dial File mode. When this option is On, the
system will redial each number, in the Busy list, at 15 minutes
between attempts. When this option is Off, the system will not
do the 15 minute Busy redials. The display will look as follows:
! HU Redial= Off
This option allows system to call a number that was
previously logged as a hang up, when the Redials option is set to
00 and the Answer Detect mode is set to 2. When this option is
On, the system will allow a previous hang up number to be
called. When this option is Off, the system will not re-call any
previously called numbers. The display will look as follows:
HU Redial=
Off
1=Change #=Next
Press then release 1 to toggle between On and Off;
Busy Dials=
On
1=Change #=Next
press then release # to go to the next option. You can press
Press then release 1 to toggle between On and Off;
press then release # to go to the next option. You can press
then release ~ to return to the Total Calls screen.
! Pers. Msg.= Off
This option allows you to record a personal message,
individually, for each phone number you hand enter into the
system.
This feature is primarily intended for medical
professionals that need to contact their patients with reminder
calls of upcoming appointments. When this option is On, the
system will lock out access to all number files except File 0, it
sets the current file to File 0 and it will enable the personal
message record feature in 2 Number Entry. When this option is
Off, the system functions without recording or playing any
personal messages, it restores the active file to the file in use
before the mode was activated and access is restored to all files.
The display will look as follows:
Version 4.04
Press then release 1 to toggle between On and Off;
Page 25
then release ~ to return to the Total Calls screen.
! 6pm Redials= Off
This option allows you to enable the 6p.m. redial feature.
This feature will make the system stop the current dialing at
6p.m., and start calling from the beginning (only No Answers
and Busies). The display will look as follows:
6pm Redial= Off
1=Change #=Next
Press then release 1 to toggle between On and Off;
press then release # to go to the next option. You can press
then release ~ to return to the Total Calls screen.
! Post Pound= Off
! Dial Pause = 02
This option allows you to enable automatic dialing of a
touch tone # after it dials each phone number. This feature is
This option lets you change the number of seconds the
unit pauses between each phone number. For this option, 1 = 1
second. The display will look as follows:
used when using certain long distance calling plans. The display
will look as follows:
Dial Pause=
02
02 to 30 #=Next
Post Pound= Off
1=Change #=Next
Enter the level from 02 to 30 then press then
Press then release 1 to toggle between On and Off;
press then release # to go to the next option. You can press
then release ~ to return to the Total Calls screen.
! TAD Hangup= Off
This option allows you to force the system to hang up the
instant it detects an answering machine.
release # to go to the next option. You can press then release
~ to return to the Total Calls screen.
! Talk Pause= 20
This option tells the system how many seconds of silence
it needs in order to stop recording and continue with the
outgoing message. For this option, 1 = .1 seconds. The display
will look as follows:
TAD Hangup= Off
1=Change #=Next
Talk Pause=
20
00 to 99 #=Next
Press then release 1 to toggle between On and Off;
press then release # to go to the next option. You can press
then release ~ to return to the Total Calls screen.
! No Ans Rings= 5
Enter from 01 to 99 then press then release
# to go to the next option.
~ to return to the Total Calls screen.
! Redial Pause= 00
This option allows you to set the number of rings the
system accepts, before it considers the call a No Answer.
No Ans Rings= 5
1 to 9
#=Next
This option tells the system the minimum number of
minutes that must expire, from the start of the current dialing
loop, before the system can start the next redial loop. The
display will look as follows:
Redial Pause= 00
00 to 60 #=Next
Enter from 1 to 9 to choose from 1 to 9 rings before
the call becomes a No Answer, then press then release # to go
the next option. You can press then release ~ to
return to the Total Calls screen.
Enter from 00 to 60 then press then release
# to go to the next option. You can press then release
~ to return to the Total Calls screen.
! Hello Pause= 05
This option lets you change the amount of silence needed,
to activate the message, after someone says “Hello”.
CAUTION: This value should NOT be adjusted unless
instructed to by a Skutch Service Technician. For this option, 1
= .1 seconds. The display will look as follows:
! Sense Level= 11
This option lets you manually set the sensitivity level for
the system’s answer detect. CAUTION: This value should
NOT be adjusted unless instructed to by a Skutch Service
Technician.
Hello Pause= 05
05 to 15 #=Next
Sense Level= 11
01 to 20 #=Next
Enter the level from 05 to 15 then press then
release # to go to the next option. You can press then release
~ to return to the Total Calls screen.
Enter the level from 01 to 20 then press then
release # to go to return to the Total Calls screen. You can
press then release ~ to return to the Total Calls
screen.
Version 4.04
You can press then release
Page 26
! RM Redial= Off
This option allows system to retry all phone numbers that
were previously logged as recorded messages. When this option
is On, the system will allow recorded message phone numbers
to be called. When this option is Off, the system will not re-call
any previous recorded message numbers. The display will look
as follows:
! Remote Record a Play Only
Message
At the remote menu (after the 3 tone beep), enter:
8
When Long, Low tone stops, dictate your message.
When finished, enter:
*
RM Redial=
Off
1=Change #=Next
It will play it back and return to the remote menu.
Press then release 1 to toggle between On and Off;
! Start Dialing File 9
press then release # to go to the next option. You can press
then release ~ to return to the Total Calls screen.
! Force Quiet
Off
This option allows you to turn the local volume, through
the speaker, completely off during calling sessions. When this
option is On, no noise will come from the speaker during a
calling session. When this option is Off, the system will audio
through the speaker according to the current volume control
setting. The display will look as follows:
Force Quiet Off
1=Change #=Next
The unit gives you two, 3 tone beeps, then 3 single beeps
and hangs up. The system will restore all of the numbers in file
9 to new status, then call them.
Appendix
! Dialing Status Codes
Press then release 1 to toggle between On and Off;
press then release # to go to the next option. You can press
then release ~ to return to the Total Calls screen.
Remote
Operation
This version supports a simple remote programming
feature that lets you, optionally, record a new “Play Only”
message and make the system call all of the phone numbers in
file 9. This feature is only intended for calling a customer base
of numbers, previously entered into file 9.
! Access Unit Remotely
The remote access will only be possible when the system
is at MENU, in Power Down state or at End Of Session in
dialing mode.
Call the unit.
The unit gives you a 2 tone beep after the 10th to 11th ring.
Enter the Remote Access Code, then #; the default is
0506, as follows:
The following are the dialing status codes the system
displays in the top right during dialing and editing:
"
N = New number, never dialed.
"
L = Lead, a qualified “Hello” response detected.
"
B = Busy number.
"
R = Recorded Message, called party talked too long when
answering the phone.
"
U = Unanswered call.
"
A = Answering Machine.
"
F = Fax Machine.
"
D = Do Not Dial, set for no dial.
"
C = Chained, this entry chained to the next one.
"
O = Reorder Disconnect, like a fast busy, indicates the
number hung up.
"
S = SIT, recorded operator message with 3 increasing
tones at the front.
"
I = Industry, a qualified Business introduction detected.
"
x = Delete, this # will be deleted on exiting Edit Number
mode.
! Special Entry Codes
The following are the special entry codes you can put in
the Pre-Dial String and in entries that you want to chain to a
phone number:
*00 – Dial the next touch tone digit for 5 seconds.
*01 to 09 – Pause for 1 to 9 seconds.
*1 – Wait for return dial tone.
*2 – Wait for 5 seconds of silence.
*3 – Dial a touch tone *.
0506#
The unit gives you a 3 tone beep, indicating menu.
Version 4.04
At the remote menu (after the 3 tone beep), enter:
3
Page 27
*4 – Dial a touch tone #
*5 – Dial the rest of the phone number string as touch
Load APP Presets
0 to 1
#=Next
tones.
*60 – End the call, as a Response, without doing
Now press then release 0 and it will show the following
anything else (like playing a message).
for 1 second:
! Outgoing Prompt Codes
The following are the prompt codes available for your
outgoing messages:
0 = Redo This Prompt.
1 = Get Number Input.
2 = Get Poll Input – 0 through 9.
Loading Defaults
– Please Wait When the display shows the following, you can press then
release ~ 2 times to return to the MENU.
Load APP Presets
0 to 1
#=Next
Optionally, 2 = Do Personal Msg.
3 = Get Branch Input.
4 = Get Audio Input.
! Audio Quality Problems
5 = Voice Consent.
If the audio quality of your outgoing messages is poor, try
the following:
6 = Tone Consent – any touch tone.
7 = Remove # Input – any touch tone.
"
8 = Get Alert Input – touch tone 0.
"
"
9 = End of Prompt.
* = Get Audio Input then End of Prompt
Trouble shooting
This section has been provided to help the user in case of
problems. For best results, all of the following procedures
should be read and followed. If after the following steps, you
are still having problems, go to the Customer Support section.
! Reset System Setup
! CODEC Initialize Error
When the system initially powers up, it must set up the
phone line and local audio circuits. During this process, the
following conditions may appear.
CODEC 2 error
If the following message appears:
The first step to trouble shooting is to reset the system to
the Factory defaults. To do this, press then release Escape, it
will show the following:
0-Menu-Ver 3.12
11/01/01 08:00am
Now enter: * then # and it will show the following:
Set CURRENT Time
1=Change #=Next
CODEC Initialize
Error--> CODEC 2
Most likely the microphone is plugged into the system.
The microphone MUST be unplugged whenever you are NOT
recording, otherwise the system will, on power failure, lock up
on this message returns. You can only correct this problem by
removing the microphone, unplugging power from the wall, then
reconnect power.
CODEC 1 error
Now # step (press then release # several times) until
it shows the Total Calls as follows:
- Total Calls ----00000000---Now enter: *, *, *, *, #, and it will show the
following:
Version 4.04
Hold the microphone so the head is at about chin
level, approximately 3 inches from your chin.
Speak your message in a loud clear voice.
The audio quality through the speaker will never
be as good as through the phone line; so have the
system call some other phone you can listen to
(make sure the volume on the system is all the
way down).
Page 28
If the following message appears:
CODEC Initialize
Error--> CODEC 1
Most likely some strange signal occurred on the phone
line while the system was powering up. You can correct this
problem by removing the phone line cord, unplugging power,
then reconnect power; after the system is at Menu, you can
reconnect the phone line cord.
! Disconnect Issues
! Non-Warranty Repair
Disconnect methods
If your unit should require Non-warranty service, follow
these procedures:
1) Follow the WARRANTY REPAIRS procedures.
2) The customer will pay 100% of all shipping charges to and
from the Customer Support Center.
3) The customer will be charged for the following:
A flat rate labor charge.
All parts replaced.
Shipping charges
4) All repairs must be prepaid with Visa, Master Card,
American Express, Cashiers Check or Money Order.
Once the unit detects an answer condition, it activates the
announcement portion of the system. The announcement will
play until it detects a Disconnect condition. The following are
the disconnect systems incorporated into the BA-1000.
The failure to detect a dialed digit within 5 seconds of a
Consent code when in Play mode.
CPC disconnect. The unit will disconnect upon the
detection of a CPC pulse that is detected over the phone line.
The CPC pulse is generated by the telephone company and is
not available in all areas. This is the ONLY form of disconnect
that will give immediate disconnect once the called party hangs
up. This option can be disabled with CPC Detect, under System
Setup.
The reception of 5 seconds of steady dial tone during an
incoming response period.
The detection of a pre-determined amount of no response
periods.
The detection of continuous speech for the length of time
set by the Talk Limit parameter in the System Setup mode.
Disconnect problems
If the system is failing to disconnect when the called party
is hanging up, you can use either the Tone Consent feature, or
the No Response Hang Up feature to solve your problem. See 8
– Out Messages for detailed information on how to design your
announcement.
! Customer Support
All operation or technical questions should be directed to
the Customer Support Center at 916-786-6186, between 7:30
a.m. and 4:30 p.m., Pacific time.
Before calling the Customer Support Center, we request
that you have your system set up and within arm’s reach of the
telephone. This is essential for accurate diagnosis of the
problem. If the Customer Support Center determines that the
unit must be sent in for repair, the following procedures MUST
be followed.
! Warranty Repair
1)
1)
2)
3)
You MUST call the Customer Support Center to report
the problem the unit is experiencing and to provide us with
the return shipping information and day time phone
number.
Package the unit in the original box and packing material.
If you do not ship your unit with the original packaging
material you WILL be charged for the replacement of this
material.
You are responsible for all shipping costs to the Customer
Support Center.
The Customer Support Center will pay for UPS Ground
shipping back to the customer ONLY during the first year
of the warranty period, and only if the destination is within
the USA. If the customer chooses any other form of
shipment, or is located outside of the USA, the customer
will incur all shipping charges.
Version 4.04
Page 29
! Service Warranty
The Customer Support Center warrants all repairs for a
period of 90 days from the date of the service invoice.
1 Year Limited Warranty
This SKUTCH PRODUCT is warranted against defects for a period of one (1) year from the date of the original invoice;
excluding the ZIP disk, which is warranted for a period of 90 days from the date of the original invoice. Within this period, we will
repair it without charge for parts and labor. To obtain warranty service the product must be returned, at the customer’s expense,
to SKUTCH Electronics along with a copy of the original invoice. After the unit has been repaired, SKUTCH will ship the
PRODUCT back via UPS GROUND service at our expense. If any other form of return shipment is requested, the customer will
pay for 100% of the shipping cost.
This Warranty does not apply if in the sole opinion of SKUTCH Electronics, the PRODUCT has been damaged by lightning,
or any other Acts of God, or by accident, misuse, neglect, improper location (high dust or tobacco smoke prone areas), improper
packing, shipping, modification or servicing by other than an authorized SKUTCH Service Center.
EXCEPT AS SPECIFICALLY PROVIDED IN THIS AGREEMENT, THERE ARE NO OTHER WARRANTIES,
EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OR
MERCHANTABILITIES OR FITNESS FOR A PARTICULAR PURPOSE AND IN NO EVENT SHALL SKUTCH
ELECTRONICS BE LIABLE FOR LOSS OF PROFITS OR BENEFITS, INDIRECT, SPECIAL, CONSEQUENTIAL OR
OTHER SIMILAR DAMAGES ARISING OUT OF ANY BREACH OF THIS WARRANTY OR OTHERWISE.
Version 4.04
Page 30
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