R55P IP Phone User Manual
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Content
1 Overview...........................................................................................5
1.1. Introduction......................................................................................................5
1.2. Features............................................................................................................ 6
1.3. Keypad.............................................................................................................. 8
1.4. Icon introduction............................................................................................ 10
2 Installation......................................................................................11
2.1 Check package content....................................................................................11
2.2 Connection diagram........................................................................................ 12
2.3 Installation steps..............................................................................................12
3 Functions.........................................................................................14
3.1 Make a call.......................................................................................................14
3.1.1 Call Device............................................................................................. 14
3.1.2 Call method........................................................................................... 14
3.2 Answer a call....................................................................................................15
3.4 Mute................................................................................................................ 15
3.5 Call Hold/Resume............................................................................................ 15
3.6 Do Not Disturb.................................................................................................16
3.7 Call Waiting......................................................................................................16
3.8 Call completion................................................................................................17
3.9 Call Forward.....................................................................................................17
3.10 Call Transfer................................................................................................... 18
3.10.1 Blind Transfer.......................................................................................18
3.10.2 Consultation Transfer.......................................................................... 19
3.11 Conference.................................................................................................... 19
Create Local Conference.................................................................................19
Make two lines talking attend conference..................................................... 20
3.12 Call Park......................................................................................................... 20
3.13 Pickup............................................................................................................ 21
Specified Pickup..............................................................................................21
Group Pickup.................................................................................................. 21
3.14 Speed Dial......................................................................................................22
3.15 Auto-redial.....................................................................................................22
3.16 Hot Line......................................................................................................... 23
3.17 Intercom........................................................................................................ 23
3.18 Hot Desking................................................................................................... 24
Set the HotDesking Key.................................................................................. 24
HotDesking Feature........................................................................................ 24
3.19 XML Browser................................................................................................. 25
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3.20 Call Recording................................................................................................ 25
3.21 Keypad Lock...................................................................................................26
3.22 Busy Lamp Field.............................................................................................26
3.23 BLF List Code..................................................................................................27
3.24 Automatic Call Distribution........................................................................... 27
3.25 Hoteling......................................................................................................... 28
3.26 Application.....................................................................................................29
3.26.1 Text Message....................................................................................... 29
3.26.2 Voice Message.....................................................................................31
4 Setting.............................................................................................34
4.1 Basic Settings...................................................................................................34
4.1.1 Language............................................................................................... 34
4.1.2 Date&Time............................................................................................ 34
4.1.3 Backlight................................................................................................ 35
4.1.4 Password Setting................................................................................... 35
4.2 Sound settings................................................................................................. 35
4.2.1 Phone Volume....................................................................................... 35
4.2.2 Ring Tones..............................................................................................36
4.3 Phone Book..................................................................................................... 36
4.3.1 Local Phone Book.................................................................................. 36
4.3.2 Blacklist..................................................................................................38
4.3.3 Remote Phone Book..............................................................................38
4.4 History Management.......................................................................................39
4.5 System Customization..................................................................................... 39
4.5.1 Programmable Keys...............................................................................39
4.5.2 SIP Account Management..................................................................... 40
4.6 Basic Network Settings.................................................................................... 41
4.6.1. DHCP Mode.......................................................................................... 41
4.6.2. Static IP Mode...................................................................................... 41
4.6.3. PPPoE Mode......................................................................................... 41
4.6.4. Configure PC Port Mode.......................................................................42
4.6.5.Configure VLAN..................................................................................... 42
4.7 WebServer....................................................................................................... 43
4.8 Reset to Factory...............................................................................................43
4.9 Reboot............................................................................................................. 43
5 Web interface................................................................................. 45
5.1 Static-> basic....................................................................................................45
5.2 Account-> Basic............................................................................................... 46
5.3 Account-> Advanced........................................................................................47
5.4 Network-> Basic...............................................................................................51
5.5 Network-> Advanced.......................................................................................52
5.6 Phone-> Time/Language................................................................................. 54
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5.7 Phone-> Preference.........................................................................................56
5.8 Phone-> Call Feature....................................................................................... 57
5.9 Phone-> Voice..................................................................................................61
5.10 Phone-> Key/Display..................................................................................... 62
5.11 Phone-> Ringtones........................................................................................ 64
5.12 Phone-> Tones............................................................................................... 65
5.13 Phone-> Dial Plan-> Replace rule.................................................................. 65
5.14 Phone-> Dial Plan-> Dial Now........................................................................67
5.15 Phone-> Action URL.......................................................................................68
5.16 Phone-> Multicast......................................................................................... 70
5.17 Phone-> Local Book....................................................................................... 70
5.18 PhoneBook-> Remote Book.......................................................................... 71
5.19 PhoneBook-> Call log.................................................................................... 72
5.20 PhoneBook-> LDAP........................................................................................73
5.21 Upgrade-> Basic.............................................................................................75
5.22 Upgrade->Advanced......................................................................................76
5.23 Security-> Basic............................................................................................. 77
5.24 Security-> Advanced......................................................................................79
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1 Overview
1.1. Introduction
The Akuvox R55P is a featured 3-line IP phone with full duplex hands-free
speakerphone. It can be directly connected to an Internet Telephony Service
Provider or to an IP PBX.
Based on the SIP standard, the Akuvox R55P has been tested to ensure
comprehensive interoperability with equipments from VoIP infrastructure leaders
enabling service providers to quickly roll-out competitive, feature rich services to
their customers.
Akuvox R55P is very easy to understand, configure, and deploy. The web interface is
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designed to provide a clean and user-friendly configuration window so that users
won’t get lost in complicated menus and maintenance.
1.2. Features
 Highlights
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HD Voice
Up to 3 SIP Accounts
2.3‘’ 132x64 Graphical LCD with Backlight
Support 3-way Conference
Full Compatible with Asterisk, BroadSoft Platform
 Phone Features
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3 Lines(support 3 SIP accounts)
Support Call Waiting, Call Forwarding, Call Transfer
Call on Hold, Mute, Auto-answer, Redial, DND
Local 3-Way Conference
Volume adjustable, Ring tones Selectable
Speed Dial, Hotline
Daylight Saving Time
Network Packet Capture
Country Ringtone Signal
Direct IP call
Auto Redial, Call Return
Dial Plan
XML Browser
Hot Desking
Keypad Lock
Action URL/URI
Phonebook (500 groups), Blacklist (100 groups), call logs (100 entries)
5 Remote Phone Book URL supported
LDAP
Multi-Language Support
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Multicast listening
 IP-PBX Feature
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SMS, Voicemail, MWI Message Notification
Music on hold, Intercom
BLF(Busy Lamp Field)
Call Pickup, Group Call Pickup
Call Recording
Anonymous Call, Anonymous Call Rejection
 Network Features
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SIP V1(RFC2543), V2(RFC3261)
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Static IP/DHCP for IP configuration
3 DTMF modes: In-Band, RFC2833, SIP INFO
HTTP/HTTPS Web Server for Management
NTP for Auto Time Setting
TFTP/FTP/HTTP/HTTPS Protocols
802.1Q VLAN
 Administration Features
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Auto provisioning using FTP/TFTP/HTTP/HTTPS/PnP
Dial through IP PBX Using Phone Number
Dial through IP PBX Using URL Address
Configuration Managements with Web, keypad on the phone, and Auto
Provisioning
SNMP
TR069
 Security Features
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Support HTTPS (SSL)
Support SRTP for Voice Data Encryption
Support Login for Administration
SIP Over TLS
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1.3. Keypad
Key
Key name
Function Description
Navigation
Assists you in selecting an item that you want to process
under the menu by pressing the Up, Down, Right or Left
key. Press the center key to save.
Soft Keys 1/2/
Key combination includes functions such as
3/4
History/Favorites/Redial/CallReturn/HotDesking/ XML
Browser/DND/Menu/MSG/Status/Book/FWD/PickUp/Gr
oup PickUp/Intercom/Speed Dial/and so on.
Line Keys 1/
Key combination includes functions such as
2/3
History/Favorites/Redial/Account/ACD/BLF/BLFList/Call
Return/HotDesking/Record/XML Browser/DTMF/DND/
Menu/MSG/Status/Book/Fwd/PickUp/Group
PickUp/Intercom/Speed Dial/and so on.
Home
Back to the Home page
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Book
View Local Phone Book/Blacklist/Remote Phone Book
Headset
Use the headset to call out or call in
Forward
Forward the call to the third part
Redial
View the Missed Calls, Incoming Calls and Dialed Calls.
Mute
Press this key in calling mode and you can hear the other
side, but the other side cannot hear you.
Volume -/+
Turn down or turn up the volume by pressing the “-“ key
or the “+” key.
Handfree
Make the phone into hands-free mode.
Digital
Inputting the phone number or DTMF.
keyboard
Indicator light
Blinking light indicates there is an incoming call.
Voice Message
Voice Message view
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1.4. Icon introduction
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2 Installation
2.1 Check package content
Please refer to the package list below to check the completeness of package
Name
SIP IP Phone unit
handset
RJ-9 Cable
Power Adapter
RJ-45 Cable
Stand
Quick installation guide
Quantity
1
1
1
1
1
1
1
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2.2 Connection diagram
2.3 Installation steps
Step 1 – Connect the power
Connect the provided power adapter to the Power port and plug the adapter into an
available power outlet. The LCD will display “Initializing, Please Wait…”
------------------------------------------------------------------------------------------------------Note1: Never use a power adapter other than the one provided with Akuvox SP-R55P
Note2: Only Internet port supports POE.
-------------------------------------------------------------------------------------------------------
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Step 2 – Connect to the Internet
Connect one end of the RJ-45 Ethernet cable to the Internet port at the back of the
Akuvox SP-R55P and the other end to wall network jack.
Step 3 – Connect the computer
Connect one end of the RJ-45 Ethernet cable to the PC port at the back of the Akuvox
SP-R55P and the other end to the Ethernet port on your computer.
Step 4 – Configure the device
Launch the web browser on your computer, and enter the IP address of the phone
into the address bar. The login screen will appear if the address is correct. Enter the
user name and password to log into the web console.
NOTE: Each phone has its own IP address, you can check it by press the OK key on
the keyboard when the phone is idle.
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3 Functions
3.1 Make a call
3.1.1 Call Device
User can make a phone call via the following methods:
1. Pick up the handset,
2. Press the Handfree key,
icon will be shown on the idle screen.
icon will be shown on the idle screen.
3. Press the Headset key if the headset is connected to the Headset Port in advance.
The
icon will be shown on the idle screen.
User can also dial the number first, and then choose the method user will use to
speak to the other party.
3.1.2 Call method
User can press an available line key if there is more than one account, then
1. Dial the number user wants to call.
2. Press History softkey. Use the navigation keys to select user choice (press
Left/Right key to choose Missed Calls, Dialed Calls, Received Calls and Forwarded
Calls.
3. Press the Redial key twice to call the last number called or press Redial key to
enter All Calls interface to choose the number to dial out.
4. Press the programmable keys which are set as speed dial key.Then press the speed
dial programmable key to make the call if necessary.
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3.2 Answer a call
1. If User is not on another phone, lift the handset to use, or press the Speaker key/
Answer softkey to answer using the speaker phone, or press the headset key to
answer the headset.
2. If User is on another call, press the answer softkey to answer new incoming and
hold the current talking. During the conversation, User can alternate between
Headset, Handset and Handfree by pressing the corresponding keys.
Note: The
will flash during the Incoming interface
3.4 Mute
You can press the Mute key
to make the user NOT be heard by the other party,
but user can hear the other party, and
icon will be shown on the LCD, and press
the Mute key again to recover.
3.5 Call Hold/Resume
1. Press the Hold softkey to put User active call on hold.
2. If there is only one call on hold, press the hold softkey to retrieve the call.
3. If there are more than one call on hold, press the line button, and the Up/Down
button to highlight the call, and then press the Resume button to retrieve the call.
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3.6 Do Not Disturb
If you enable DND mode, the phone will reject to answer all calls automatically and
play busy tone, the UI will present missed calls at the same time.
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Mode Custom: There are two types Phone and Custom. Users can remote setup
the status of DND from SIP server in Custom mode. The default mode is Phone
that setup from local side.
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DND Authorized Number: Add one or more authorized numbers in white list.
When DND is enabled, calls from these authorized numbers will not be rejected.
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DND On Code: The Code used to turn on DND on server’s side, if configured, IP
phone will send a SIP message to server to turn on DND on server side if you
press DND when DND is off.
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DND Off Code: The Code used to turn off DND on server’s side, if configured, IP
phone will send a SIP message to server to turn off DND on server side if you
press DND when DND is on
Note: If adding multi authorized numbers, please use comma to separate.
3.7 Call Waiting
To configure Call Forward via Phone interface:
1. Press Menu -->Features-->Call Waiting-->Enter.
2. Use the Left or Right key to activate or deactivate call waiting.
3. Then press the Save key to save the changes.
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3.8 Call completion
To monitor the status of the other phone and send a prompt when the status
changing. For instant, if users make a call and the callee is unavailable to answer the
call, the feature will notify the user when the callee is available to receive the call.
This function only can be triggered when receiving 486 Busy message. Moreover, if
the phone enable the voice message, the function is also unavailable.
To configure Call completion via Phone interface.
1. Press Menu-->Feature--> Call Completion->Enter.
2. Use the Left or Right key to enable or disable call completion.
3. Then press the Save key to save the changes.
Note: Not all servers can support call completion.
3.9 Call Forward
You can set the static forward to switch all the incoming calls to specified number;
Also you can use dynamic forward to switch all the incoming calls forward to the
number inputted when the phone is ringing.
Forward: Enable call forward feature, Options as follows:

Mode Custom: There are two types Phone and Custom. Users can remote setup
the status of Call forward from SIP server in Custom mode. The default mode is
Phone that setup from local side.
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Always forward: All the incoming calls will be forwarded unconditionally to
specified number.
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Busy Forward: The incoming calls will be forwarded to specified number when
the phone is busy.
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No answer Forward: The incoming calls will be forwarded to the specified
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number when the ring tones is time out without answer.
To configure Call Forward via Phone interface:
1. Press Menu -->Features-->Call Forward-->Enter, or just press FWD key to enter
Always Forward interface.
2. There are 3 options: Always, Busy, and No Answer.
3. Choose one of them, then enter the phone number User wants to forward to.
Press Save to save the modification.
3.10 Call Transfer
You can use the following two ways to transfer talking to the other party:

Blind Transfer: Transfer talking directly to the other party without any
negotiation.
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Consultation Transfer: Transfer talking to the other person involved after the
other person involved answer the incoming and with consultation.
3.10.1 Blind Transfer
1. Press the Trans softkey during the talking;
2. Enter the Trans number interface, and then Input the number you will transfer to;
3. Press the FWD key or the Trans softkey to transfer the hold talking to the number
you want to transfer to;
4. Return to the Idle automatically;
Note: The UI will display Hold status interface when the number you want to transfer
to is not existed.
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3.10.2 Consultation Transfer
1.
Press the Trans softkey to enter the number you want to transfer to during the
talking; Input the number you want to transfer to;
2.
Press the OK key on the phone keyboard or the Dial key to make a call;
3.
Press the Trans softkey to finish transfer after the other person involved answer
the incoming call and with consultation; You can finish transfer via putting down
the handset or press the Cancel softkey to cancel transfer if you currently use
handset to make or answer a call.
3.11 Conference
You can use the local conference feature to hold a 3-way conference by pressing the
Conference softkey to invite the current talking and one line talking held to attend
conference. The Network conference feature allows you to add or delete the party
who attends the conference.
The local conference feature of IP phone Akuvox SP-R55P can invite two parties at
most to attend conference. The conference type of IP phone Akuvox SP-R55P is Local
conference with default.
Create Local Conference
1.
Create talking with first party;
2.
Press the New softkey to create a new talking;
3.
Press the Back softkey of dial interface to hold talking with first party.
4.
Input the number of second party and press the OK key on the phone keyboard
or the Dial key or the Send softkey to make a call; When the second party
answers your call, inquire whether they want to attend conference;
5.
Press the Conference softkey to start 3-way conference.
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6.
Press the Split softkey to split the 3-way conference into two lines standalone
talking, then these two parties talking are under Hold status;
7.
Press the Resume softkey to resume the current talking;
8.
Press the Cancel softkey or the
key to cancel the conference talking and
return to Idle.
Make two lines talking attend conference
1. Use two different accounts to create two lines talking in the phone( For example,
use account 1 to create line 1 talking and account 2 for line 2).
2. Press the Up or Down key on the phone keyboard to select the talking you will
create for conference, the talking must be on activated status ( For example, select
the talking in account 1)
3. Press the conference softkey to add the two lines talking to conference.
Note: You can press the Hold softkey to hold the conference, also you can press the
Split softkey to split the conference to two standalone talking, press the Cancel
softkey to end conference.
3.12 Call Park
You can use Call Park feature to park the current talking, and then resume the
parking talking in another phone (For example, in another phone of another office or
conference). Press the Call Park key to park the current talking during the
conversation. If success, you will hear voice announce or see the reserved extension
number on the phone LCD. Dial the reserved extension number in another phone to
resume the parking talking.
Note: Not all server can support Call Park feature.
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To configure Call Park via Phone interface:
PATH: Press Menu-->Features-->Programmable Keys-->Line Keys-->Press Left or Right
key or Switch softkey to setup Type as Call Park--> Press the Down key to set
Label-->Press the Down key to set Value-->Press the Save softkey to save;
3.13 Pickup
You can use pickup to answer other users’ incoming call. The IP phone Akuvox
SP-R55P supports specified pickup and group pickup.
Note: Press the group pickup only to answer line 1 incoming call if there are many
lines incoming calls in group.
Specified Pickup
Specified pickup can answer specified user’s incoming calls
1. Set specified pickup key via phone interface,
PATH: Press Menu-->Features-->Programmable keys-->Line Keys/Soft Keys/Function
Keys-->PickUp-->Press Down key to set label/Value--> Save softkey;
2. Use specified pickup feature
When the user of specified pickup number is off or busy, you can press the pickup
key to answer incoming call.
Group Pickup
Group pickup can answer group’s user incoming calls. Group pickup needs to set
group members.
1. Set group pickup via phone interface
PATH: Press Menu-->Features-->Programmable keys-->Line Keys/Soft Keys/Function
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Keys-->Group PickUp -->Press Down key to set label/Value/Account--> Save softkey;
2. Use group pickup feature
When anyone in group receives an incoming call, You can press the group pickup key
to answer.
3.14 Speed Dial
You can use the Speed Dial feature to dial the specified contact speedily
PATH: Press Menu-->Features-->Programmable keys-->Line Keys/Soft Keys/Function
Keys-->Speed Dial -->Press Down key to set label/Value/Account--> Save softkey;
3.15 Auto-redial
When hang-up by the other party, call failure during the calling, the phone will enter
the auto-redial screen, and begin to count. Press OK for redial now or wait for the
time interval. After trying the times of setting of auto-redial, the phone will hang-up
automatically.
To configure Auto Redial via Phone interface:
1. Press Menu -->Features-->Auto Redial-->Enter;
2. Use the Left or Right key to activate or deactivate Auto Redial;
3. Use the Up or Down key to configure Interval and Times;
4. Then press the Save key to save the changes.
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3.16 Hot Line
The Hot line refers to the number you often dial. You can set hot lines in the phone,
the phone will dial the hot line number automatically when you pick up the handset,
press the hand-free key or the account key. Also you can set the timeout of dialing
the hot line number, then the phone will dial the hot line number automatically after
the delay time.
To configure Hot line via Phone interface:
1. Press Menu -->Features-->Hot line-->Enter
2. Use the Left or Right key to activate or deactivate Hot line.
3. Use the Up or Down key to configure Number and Timeout;
4. Then press the Save key to save the changes.
3.17 Intercom
To configure Intercom via Phone interface:
PATH: Press Menu-->Features-->Intercom-->Press Switch Soft key to enable this
feature -->Press Down key to setup Mute-->Click Save;
1.
Press the Intercom key when the phone is available. The phone will connect the
extension number of remote user automatically;
2.
Press the Intercom key or the Back softkey to end the intercom;
3.
Answer the intercom incoming calling;
4.
In default situation, the IP phone Akuvox SP-R55P will answer the intercom
incoming calling automatically and make a noise. You can set the phone to
enable silent mode when picking up the intercom call so that the other will not
hear you;
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The features of intercom:
3.18 Hot Desking
In some working place, the people are always walking around. HotDesking feature
will make the staffs login his account on any computer in the company. In some
public places, the working people is not fixed, anyone can use HotDesking for logging
his account, and setting the phones to the familiar mode. Such as the remote
function of the computer.
Set the HotDesking Key
To configure Intercom via Phone interface:
PATH: Press Menu-->Features-->Programmable keys-->Line Keys/Soft Keys/Function
Keys-->HotDesking--> Press Down key to set label--> Save softkey;
HotDesking Feature
1.
After setting the HotDesking on Soft-key, back to the idle screen;
2.
Pressing the HotDesking, and enter the HotDesking screen;
3.
If you press clear on the screen, the phone will begin to clear the information
stored on the phone;
4.
After clear the setting, the phone will enter the account setting screen;
5.
After entering the account information, back to the home screen, and begin to
use the new account.
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3.19 XML Browser
XML Browser allows the users to develop and deploy custom services. Users need to
pre-configure a custom service functions on the server, such as news, weather report,
stock information. The user receives and displays the service information on the IP
phone from the server, and all service information are transmitted in XML object.
To configure XML Browser via Phone interface:
PATH: Press Menu-->Features-->Programmable keys-->Line Keys/Soft Keys/Function
keys-->XML Browser--> Press Down key to set Label/Value--> Save softkey;
3.20 Call Recording
You can record calls by pressing a record key on the phone. The IP phone only
supports audio record.

Record: The phone sends SIP INFO message containing a specific header “Record:
on/off ” to trigger a recording.
Note: Call record is not available on all servers. Contact your system administrator for
more information.
To configure a record key via phone user interface:
PATH: Press Menu-->Features-->Programmable keys-->Line Keys-->Record, select
Value as Info or Feature code.(Feature code is only for Tiptel.)
Note: The way which you listen to the recordings may be different on different
servers. Contact your system administrator for more information.
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3.21 Keypad Lock
You can lock the keypad of your phone temporarily when you are not using it. This
feature helps protect your phone from unauthorized use.
Keypad Lock can be set to ON or OFF, how long to enable this function during the
phone is idle and you can choose to lock the function keys or all keys. And this
function can only be configured through the web UI, please refer to the web
interface for the details.

Function Keys: The function keys are locked. You cannot use the LIINE KEYS,
MESSAGE KEY, SOFT KEYS, NAVIGATION K EYS, and FUNCTION KEYS until
unlocked.

All Keys: All keys are locked.
3.22 Busy Lamp Field
Busy Lamp Field (BLF) is used to monitor a specific user for status changes on IP
phones. For example, you can configure a BLF key on a supervisor’s phone to monitor
the phone user status (busy or idle). When the monitored user places a call, a busy
indicator on the supervisor’s phone indicates that the user’s phone is in using.
BLF LED Mode
BLF LED Mode provides two kinds of definition for the BLF key LED status.
Line key LED
LED Status
Description
Solid green
The monitored user is idle.
Fast flashing green
The monitored user receives an incoming
call.
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Slow flashing green
The monitored user is dialing.
The monitored user is talking.
Off
The monitored user does not exist.
3.23 BLF List Code
BLF List:While using BroadSoft platform, the accounts which are monitored by the
sip phone will reply the subscribe news in the form of xml list to improve efficiency.
BLF List Code:While using BroadSoft platform, when press BLF List key configured
the BLF LIST CODE, can Pick up call or Barge in call.
Note: BLFListCode is supported by Broadsoft platform. Please consult your
administrator further information.
3.24 Automatic Call Distribution
Automatic Call Distribution (ACD) enables organizations to manage a large number of
phone calls on an individual basis. ACD enables the use of IP phones in a call-center
role by automatically distributing incoming calls to available users, or agents. ACD
depends on support from a SIP server. ACD is disabled on the phone by default. You
need to enable it on a per-line basis before logging into the ACD system.
To configure a ACD key via phone user interface:
PATH: Press Menu-->Features-->Programmable keys-->Line Keys-->ACD--> Save
softkey;
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3.25 Hoteling
Hoteling function enables the customer to login the own sip account on the Host IP
phone, after login to the phone, the customer can use his own guest account on the
host IP phone.
Note: Hoteling is supported by Broadsoft platform, Please consult your administrator
further information.
Application:
1.
Remote Work
1.1. User goes to the branch office, his own extension number is 4723 in head
office;
1.2. User uses the remote work function, find an idle host IP phone;
1.3. User can login the extension number 4723 on this host IP phone, to call in
and out using his own extension number.
2.
Work on different time division
2.1. Users A and B work on different time division at a same table with a same
host IP phone, their extension numbers are 4722 and 4723.
2.2、A logins the extension number 4722 in the morning,logout after leave.
2.3、B logins the extension number 4723 in the evening, using the number 4723
to call in and out, logout after leave.
The host IP phone number is 2404984721
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Press GuestIn softkey to login the extension number 4723 and password
The extension number 4723 is ready for use
3.26 Application
3.26.1 Text Message
The IP phone Akuvox SP-R55P can send and answer text message. The phone will
make a “Du” sound and present “N piece of new message” on the LCD( For example:
1 new message), and a twinkling message icon will appears
.
Note: Not all servers support message feature.
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Read Text Message
1. Access Menu->Message->Text Message-> In box
2. Press the OK key on the phone keyboard or the Enter softkey to enter the Text
Message interface, Press the OK key on the phone keyboard or the Enter softkey to
enter the in-box interface.
3. Select the message you will read and Press the OK key on the phone keyboard or
the Enter softkey to read.
Send Text Message
1. In the Idle, press the Menu softkey.
2. In the main menu interface, press the Down key on the phone keyboard to select
Message, press the OK key on the phone keyboard or the Enter softkey to enter
Message interface.
3. In the Text Message interface, select “New Message”; Press the OK key on the
phone keyboard or the Enter softkey to enter new message and edit it, press the
“abc” softkey to switch the input methods.
4. Press the OK key on the phone keyboard or the Send softkey to send message;
5. Press the Left or Right key on the phone keyboard or the Switch softkey to switch
to the relevant receiver.
6. Input the number of receiver;
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7. Press the Send softkey to send message.
Delete Text Message
1. In the Idle, press the Menu softkey
2. Press the main menu interface, Press the Down key on the phone keyboard to
select message, Press the OK key on the phone keyboard or the Enter softkey to
enter the Message interface;
3. In the Text Message interface, press the Down key on the phone keyboard to
select in-box.
4. Press the OK key on the phone keyboard or the Enter softkey to enter the in-box
interface;
5. Select the message you want to delete and press the Delete softkey;
6. Delete all the text messages in the in-box. Press the Delete softkey and select
“Delete All”, press the OK softkey then all the messages in the in-box will be deleted.
3.26.2 Voice Message
The IP phone R55P can send or answer voice message. The phone will make a “Du
Du” sound as well as the LED light of message flashes green, and the LCD presents
“New Voice Message” on the LCD with a twinkling voice message icon.
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Note: Not all servers support voice message.
Voice Message
You can leave a message when the user who you call is busy or unavailable. Leave a
message according to the voice prompt of server, and then hang up after leaving the
message.
Set Visit account number of voice message via phone interface .
1. In the Idle, press the Menu softkey.
2. In the Idle, Press the Down key on the phone keyboard to select message, press
the OK key on the phone keyboard or the Enter softkey to enter the Message
interface.
3. In the Message interface, Press the Down key on the phone keyboard to select the
voice message, Press the OK key on the phone keyboard or the Enter softkey to enter
the Voice Message interface.
4. Select the Voice Message Setting.
5. Press the OK key on the phone keyboard or the Enter softkey to set account 1,
input voice message visit account number( For example: *97), press 123 softkey to
switch the input methods:
6. Press the Down key on the phone keyboard to set account 2, input the Visit
account number of voice message( For example: *99), press 123 softkey to switch
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the input methods:
7. Press the Down key on the phone keyboard to set account 3, input voice message
visit account number( For example: *100), press 123 softkey to switch the input
methods
8. Press the OK key on the phone keyboard or the Save softkey to save and return to
message interface.
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4 Setting
4.1 Basic Settings
4.1.1 Language
You can change the language through below method:
Press Menu -> Settings -> Basic Setting -> Language
4.1.2 Date&Time
1. The IP phone displays Time and Date in Idle status. You can set the Time and Date
obtain from SNTP server automatically or you can set the time and date manually.
2. Set SNTP via phone interface: Access Menu -> Settings -> Basic Setting -> Date &
Time -> SNTP Setting.
3. To set the date & time format via the phone interface, access Menu -> Settings ->
Basic Setting -> Date & Time -> Format Setting:

Access the Time Format in Format Setting interface, then press the Left or Right
key on the phone keyboard, or the Switch softkey to select the time format
(12Hour or 24Hour).

In the Date &Time Format interface, press the Up or Down key on the phone
keyboard to access the Date Format. Press the Left or Right key on the phone
keyboard or the Switch softkey to select the date format to process setting.

The phone supports four Date formats. The selected date format will appear in
the Idle. For example, if the time was “2015-11-18”, the date formats in the
menu and the corresponding formats displayed in the Idle as follows:
34
Date Format
Example(2015/11/18 Wed)
YYYY-MM-DD
2015-11-18
YYYY/MM/DD
2015/11/18
DD-MM-YYYY
18-11-2015
DD/MM/YYYY
18/11/2015
WW-DD-MM
Wed 18 Nov
WW-MM-DD
Wed Nov 18
4.1.3 Backlight
Set the screen backlight level and duration of backlight
Press Menu -> Settings -> Basic Setting ->Backlight
4.1.4 Password Setting
This function is to set the password for Advanced Settings
Press Menu -> Settings -> Advanced Setting ->Password Setting
A dialog box “Enter Password:” appears, enter the password: admin (default), then
Press the OK key on the phone keyboard, Input the currently password, the new
password, then confirm new password to modify the current password.
4.2 Sound settings
4.2.1 Phone Volume
35
1. The Volume key can be used to adjust the volume of handset, hands-free or
headset during a call. Also, the key can be used to adjust the ring tones volume in the
Idle mode.
2. Adjust the volume via the phone interface; access Menu -> Settings -> Basic
Setting -> Phone Volume. In the Volume Setting interface, access the Handset
Volume, Hand-free Volume or Headset Volume interface, then press the + or softkey or Left or Right key to adjust the volume. Press the Save softkey to save the
operation or press the Back softkey to cancel operation.
4.2.2 Ring Tones
1. The Ring Tone refers to incoming ring tone, which reminds the user that there is a
incoming call. The IP phone Akuvox SP-R55P supports phone ring tone to distinguish
the incomings from other near phones’ ring tone;
At the same time, the IP phone
Akuvox SP-R55P also support setting specific incoming ring tone for contacts.
2. To set the ring tone via the phone interface, access Menu -> Settings -> Basic
Setting -> Ring Tones.
4.3 Phone Book
4.3.1 Local Phone Book
The Local Phone Book is used for storing the contacts names and number. The
Akuvox SP-R55P can store up to 500 entries contacts. You can add, edit, delete,
search, or call any contact from the Local Phone Book.
4.3.1.1 Add contact manually
36
Add contacts manually from the Local phone book via Phone interface.
Press Phone book -> Local phone book -> Add to Contacts.
Select the relevant group ( For example: contacts) and Press the OK key on the phone
keyboard or the Enter softkey in the UI to enter All Contacts.
1. Press the Add softkey to enter the Add Contact interface.
2. Input name in the relevant area.
3. Press the Down key on the phone keyboard to input the office number in the
relevant area.
4. Press the Down key on the phone keyboard to input mobile number in the
relevant area.
5. Press the Down key on the phone keyboard to input other number in the relevant
area.
6. Press the Down key on the phone keyboard to enter Account selection; Press the
Left or Right key on the phone keyboard or the Switch softkey to select the relevant
account, if Auto selected, the phone will select the current available account
automatically when the contact called from Local phone book.
4.3.1.2 Add contact from All Calls History
Add contact from All Calls History in the phone interface:
1. Press the History softkey;
2. Press the Up or Down key on the phone keyboard to select the contact you want
to add;
3. Press the Option softkey to add to contacts.
4.3.1.3 Search Contacts
1. Press the Book softkey in the Idle interface to enter the Phone Book menu.
2. Select the Local Phone Book, Press the OK key on the phone keyboard or the
Enter softkey to enter the Local Phone Book.
3. Press the Search softkey to search contacts.
4. Input keywords such as name, any character of number or whole phone number,
37
press the Search softkey or the OK key to enter the Search Contacts interface.
4.3.2 Blacklist
100 Blacklists contacts are available with Akuvox SP-R55P IP phone. You can add, edit,
delete, search or call contact. The phone will reject to answer incoming call from
blacklists automatically.
PATH: Press Phone book -> Blacklist -> Add.
4.3.3 Remote Phone Book
1. Access the remote phone book, add the contacts to the local phone book from
the remote phone book or make calls from the remote phone book. 5 URLs of
remote phone book is available to set.
2. Set the remote phone book via web interface.
3. Access Book-> Remote Phone Book.
4. Input URL of phone book.
5. Input the phone book name.
6. Click the Submit key to submit.
7. Access the remote phone book via phone interface.
8. Access Book->Remote phone book.
9. Select the relevant Remote Group and press the Enter softkey. The phone will
load the remote group information, and the LCD will display the contacts of this
remote group.
10. Press the
key or the Back softkey to unlink.
11. Press the Book softkey to enter the Phone Book Menu.
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4.4 History Management
The History management of IP phone Akuvox SP-R55P contains dialed calls, received
calls, missed calls and forwarded calls and support 100 logs storage at most. You can
check the history, make calls from the calls history and delete the calls history.
1.
Press the History key, the LCD will display all the recent calls;
2.
Press the Left or Right key on the phone keyboard to switch the lists of All Calls,
Dialed Calls, Received Calls, Missed Calls and Forwarded Calls;
3.
Press the Up or Down key on the phone keyboard to select the log;

Press the Option softkey and select the detail. The LCD will display the detailed
information of this log; Press the Dial softkey, to make a call from the History;

Press the Option softkey to add to contacts(Add to Blacklists ) from the History;

Press the Delete softkey to delete calls log from the History;

Press the Option softkey to select “Delete all” to delete all the call logs from the
History.
4.5 System Customization
4.5.1 Programmable Keys
1. Press the Menu softkey in the Idle interface, access Menu->Features->
Programmable keys;
2. Select the programmable key you will set and press the Enter softkey;
3. Select key style in the type area;
4. Input suitable value in the label area;
5. (Optional) Select the relevant account in the account ID area;
6. (Optional) Input suitable value in Value blank;
7. Press the Save softkey to save or the Cancel softkey to cancel.
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4.5.2 SIP Account Management
You can register one account or multi-account, but also can set one account key or
multi-account keys for one account.
4.5.2.1.Register an Account
Register an account via phone interface:
1. Press the Menu softkey to enter setting interface to select advanced setting, input
password(password: admin) to select account;
2. Select the account you want to set and press the Enter softkey;
3. Select “Enable” in the account activation status area;
4. Input the label, display name, register name, account, password and SIP
separately;
5. Choose Auto Answer or not;
6. Press the Save softkey to save or the Back softkey to cancel;
7. Repeat step 2 to 5 to finish all the account register.
4.5.2.2. Disable an Account
1. Access Menu->Settings->Advanced setting->Account(password: admin).
2. Select the account you want to disable and press the Enter softkey.
3. Select ”Disable” in the account active status area.
4. Press the Save softkey to save or the Back softkey to cancel.
Note:
1 .The operation and interface of account 2 and 3 is the same as account 1;
2. You can configure multi-account keys for one account. The incoming calls of this
account will be divided equally to different account key; Analogously, the dialings
also will be divided equally.
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4.6 Basic Network Settings
Through the Basic Network setting, you can set the IP Phones to get the IP address by
three ways:DHCP, static IP and PPPoE, also can set the VLAN, PC port mode.
PATH: Menu -> Settings -> Advanced Setting -> Network
4.6.1. DHCP Mode
1. In the Network Settings interface, Press the OK key on the phone keyboard or the
Enter softkey to enter LAN Port;
2. In the LAN Port interface, press the Up or Down key on the phone keyboard to
select DHCP (default is DHCP).
3. Press the Enter softkey or the OK key on the phone keyboard to enter the DHCP
switch interface, it will auto return to last interface after seconds.
4.6.2. Static IP Mode
1. In the LAN Port interface, press the Up or Down key on the phone keyboard to
select Static IP, then Press the OK key on the phone keyboard or the Enter softkey to
enter Static IP Setting interface and input IP address.
2. Press the Down key on the phone keyboard to enter the Subnet Mask of Static IP
Setting and input the subnet mask.
3. Input the IP address, Subnet mask, Gateway, DNS 1 and DNS 2 in the
corresponding area, Press the OK key on the phone keyboard or the Save softkey to
save.
4.6.3. PPPoE Mode
1. In the LAN Port interface, press the Up or Down key on the phone keyboard to
select PPPoE, then Press the OK key on the phone keyboard or the Enter softkey to
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enter PPPoE Setting interface.
2. Press the Up or Down key on the phone keyboard to enter User Name, Password:
3. Input User Name, Password in the corresponding areas.
4.6.4. Configure PC Port Mode
1. In the Network Settings interface, press the Up or Down key on the phone
keyboard to select PC Port, press the OK key on the phone keyboard or the Enter
softkey to enter PC Port configuration interface.
2. In the PC Port configuration interface, press the Up or Down key on the phone
keyboard to select Bridge mode or Routing mode.
3. Configured Bridge mode, there will pop-up “Reboot Phone”;Press OK key to
reboot(PS:Setting will take effect after reboot)
4. If cancel the reboot, the Settings will be saved but not take effect;
5. Configured Routing mode, enter routing setting interface, input according value in
the corresponding position;
6. Press Save key after configuration, the phone will reboot.
4.6.5.Configure VLAN
In the Network Settings interface, press the Up or Down key on the phone keyboard
to select VLAN Port, press the OK key on the phone keyboard or the Enter softkey to
enter LAN Port configuration interface.
LAN Port
1. In the LAN Port interface, press the Up or Down key on the phone keyboard to
select LAN Port, press the OK key on the phone keyboard or the Enter softkey to
enter LAN Port;
2. In the LAN Port interface, press the Up or Down key on the phone keyboard to
configure the functionality Enable, VID, Priority;
3. When the VID is not empty,press the OK key on the phone keyboard or the Save
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softkey to save.
4. Save it after configuration.
PC Port
1. In the PC Port interface, press the Up or Down key on the phone keyboard to
select LAN Port, press the OK key on the phone keyboard or the Enter softkey to
enter PC Port;
2. In the PC Port interface, press the Up or Down key on the phone keyboard to
configure the functionality Enable, VID, Priority.
3. When the VID is not empty,press the OK key on the phone keyboard or the Save
softkey to save.
4. Save the configuration.
4.7 WebServer
In the Advanced Setting interface, press the Up or Down key on the phone keyboard
to select “WebServer,” press OK key on the phone keyboard or the Enter softkey to
access the disable/enable WebServer settings.
4.8 Reset to Factory
In the Advanced Setting interface, press the Up or Down key on the phone keyboard
to select “Reset to factory”, Press the OK key on the phone keyboard or the Enter
softkey to access the reset to factory interface.
4.9 Reboot
This is a function to set the phone reboot.
43
1. In the Advanced Setting interface, press the Up or Down key on the phone
keyboard to select Reboot;
Press the OK key or the Enter softkey to on the phone keyboard to enter the reboot
warning interface.
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5 Web interface
Press OK Key to check the phone IP address. Enter the corresponding IP in web
address bar. Input username and password to login in web interface.(Username and
password: admin/admin by default)
5.1 Static-> basic
Sections
Product Information
Description
To display the device’s information such as Model name, MAC
address (IP device’s physical address), Firmware version and
Hardware firmware.
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Network Information
To display the device’s Networking status(LAN Port),such as Port
Type(which could be DHCP/Static/PPPoE), Link Status, IP
Address, Subnet Mask, Gateway, Primary DNS
server, Secondary DNS server, Primary NTP server
and Secondary NTP server(NTP server is used to synchronize
time from INTERNET automatically).
Account Information
To display device’s Account information and Registration status
(account username, registered server’s address, Register result).
5.2 Account-> Basic
46
Sections
Description
SIP Account
To display and configure the specific Account settings.
 Status: To display register result.
 Display Label: Which is displayed on the phone’s LCD
screen.
 Display Name: Which is sent to the other call party for
display.
 Register Name: Allocated by SIP server provider, used for
authentication.
 User Name: Allocated by your SIP server provide, used for
authentication.
 Password: Used for authorization.
SIP Server 1
To display and configure Primary SIP server settings.
 Server IP: SIP server address, it could be an URL or IP
address.
 Registration Period: The registration will expire after
Registration period, the IP phone will re-register
automatically within registration period.
SIP Server 2
To display and configure Secondary SIP server settings.
This is for redundancy, if registering to Primary SIP server failed,
the IP phone will go to Secondary SIP server for registering.
Note: Secondary SIP server is used for redundancy, it can be left
blank if there is not redundancy SIP server in user’s
environment.
Outbound Proxy Server
To display and configure Outbound Proxy server settings.
An outbound proxy server is used to receive all initiating request
messages and route them to the designated SIP server.
Note: If configured, all SIP request messages from the IP phone
will be sent to the outbound proxy server forcefully.
Transport Type
To display and configure Transport type for SIP message
 UDP: UDP is an unreliable but very efficient transport layer
protocol.
 TCP: Reliable but less-efficient transport layer protocol.
 TLS: Secured and Reliable transport layer protocol.
 DNS-SRV: A DNS RR for specifying the location of services.
NAT
To display and configure NAT(Net Address Translator) settings.
 STUN: Short for Simple Traversal of UDP over NATS, a
solution to solve NAT issues.
Note: By default, NAT is disabled.
5.3 Account-> Advanced
47
48
Sections
Description
SIP Account
To display current Account settings or to select which account to
display.
Codecs
To display and configure available/unavailable codecs list.
Codec means coder-decoder which is used to transfer analog
signal to digital signal or vice versa.
Familiar codecs are PCMU(G711U), PCMA(G711A), G722
(wide-bandth codecs), G723,G726,G729 and so on.
Subscribe
To display and configure MWI, BLF, ACD subscription settings.
 MWI: Message Waiting Indicator which is used to indicate
whether there is unread new voice message.
 BLF: BLF is short for Busy Lamp Field which is used to
monitor the designated extension status.
 ACD: Automatic Call Distribution is often used in offices for
customer service, such as call center. The setting here is to
negotiate with the server about expire time of ACD
subscription.
DTMF
To display and configure DTMF settings.
 Type: Support Inband, Info,RFC2833 or their combination.
 How To Notify DTMF: Only available when DTMF Type is
Info.
 DTMF Payload: To configure payload type for DTMF.
Note: By default, DTMF type is RFC2833 which is the standard.
Type Inband uses inband frequency to indicate DTMF tone
which is most used to be compatible to traditional telephone
server. Type Info use SIP Info message to indicate DTMF
message.
Call
To display and configure call-related features.
 Max Local SIP Port: To configure maximum local sip port for
designated account.
 Min Local SIP Port: To configure minimum local sip port for
designated account.
 Caller ID Header: To configure which Caller ID format to
fetch for displaying on Phone UI.
 Auto Answer: If enabled, IP phone will be auto-answered
when there is an incoming call for designated account.
 Ringtones: Choose the ringtone for each account.
 Provisioning Response ACK: 100% reliability for all
provisional messages, this means it will send ACK every
time the IP phone receives a provisional SIP message from
SIP server.
 User=phone: If enabled, IP phone will send user=phone
within SIP message.
 PTime: Interval time between two consecutive RTP packets.
49





Anonymous Call: If enabled, all outgoing call for the
designated account will be anonymous number.
Anonymous Call Rejection: If enabled, all incoming
anonymous-out call for the designated account will be
rejected.
Is escape non Ascii character: To transfer the symbol to
Ascii character.
Missed Call Log: To display the miss call log.
Prevent SIP Hacking: Enable to prevent SIP from hacking.
Music Server Address
To display or configure third-party MOH (music-on-hold) server.
 Active: To enable or disable this MOH server, If enabled,
the IP phone will play MOH from configured server.
 Music Server Address: To configure MOH server address.
Session Timer
To display or configure session timer settings.
 Active: To enable or disable this feature, If enable, the
ongoing call will be disconnected automatically once the
session expired unless it’s been refreshed by UAC or UAS.
 Session Expire: Configure session expire time.
 Session Refresher: To configure who should be response for
refreshing a session.
Note: UAC means User Agent Client, here stands for IP phone.
UAS means User Agent Server, here stands for SIP server.
BLF List
To display or configure BLF List URI address.
 BLF List URI: BLF List is short for Busy Lamp Field List.
 BLFList PickUp Code: To set the BLF pick up code.
 BLFList BargeIn Code : To set the BLF barge in code.
Broadsoft
To display or configure Broadsoft AOC feature.
 AOC: A feature used to be accounting on Broadsoft
platform.
Note: Please consult your administrator further information.
Encryption
To enable or disabled SRTP feature.
 Voice Encryption(SRTP): If enabled, all audio signal
(technically speaking it’s RTP streams) will be encrypted for
more security.
NAT
To display NAT-related settings.
 UDP Keep Alive message: If enabled, IP phone will send
UDP keep-alive message periodically to router to keep NAT
port alive.
 UDP Alive Msg Interval: Keepalive message interval.
 Rport: Remote Port, if enabled, it will add Remote Port into
outgoing SIP message for designated account.
Conference
To select Local or network conference.
 Type: To select desired conference type
 Conference URI: If network conference is selected, a
50
network conference URI is needed to be input.
User Agent
One can customize User Agent field in the SIP message; If user
agent is set to specific value, user could see the information
from PCAP. If user agent is not set by default, user could see the
company name, model number and firmware version from PCAP
5.4 Network-> Basic
Sections
LAN Port
Description
To display and configure LAN Port settings.
 DHCP: If selected, IP phone will get IP address, Subnet
Mask, Default Gateway and DNS server address from DHCP
server automatically.
 Static IP: If selected, you have to set IP address, Subnet
Mask, Default Gateway and DNS server manually.
 PPPoE: Use PPPoE username/password to connect to
PPPoE server.
51
PC Port
To display and configure PC Port settings.
 As Bridge: If selected, IP phone will act as a switch to route
all incoming and outgoing packets from PC port.
 As Router: If selected, IP phone will act as a router to route
all incoming and outgoing packets from PC port.
5.5 Network-> Advanced
52
Sections
LLDP
Local RTP
SNMP
VLAN
QoS
TR069
Description
To display and configure LLDP settings.
 LLDP Active: To enable or disable LLDP feature.
 Packet interval: To configure the interval for LLDP
admin message.
Note: LLDP stands for Link Layer Discovery Protocol, it’s
used to exchange device information between any two
directly-connected devices. LLDP is often used to
configure Voice VLAN automatically for IP phone.
To display and configure Local RTP settings.
 Max RTP Port: Determine the maximum port that
RTP stream can use.
 Min RTP Port: Determine the minimum port that RTP
stream can use.
To display and configure SNMP settings.
 Active: To enable or disable SNMP feature.
 Port: To configure SNMP server’s port.
 Trusted IP: To configure allowed SNMP server
address, it could be an IP address or any valid URL
domain name.
Note: SNMP (Simple Network Management Protocols) is
Internet-standard protocol for managing devices on IP
networks.
To display and configure VLAN settings.
 LAN Port/PC Port: You can configure VLAN setting for
both ports respectively.
 Active: To enable or disable VLAN feature for
designated port.
 VID: To configure VLAN id for designated port.
 Priority: To select VLAN priority for designated port.
Note: Please consult your administrator for specific VLAN
settings in your networking environment.
To display and configure QoS settings.
 SIP QoS: To configure QoS value for all SIP message.
 Voice QoS: To configure QoS value for all audio
stream(RTP streams).
To display and configure TR069 settings.
 Active: To enable or disable TR069 feature.
 Version: To select supported TR069 version (version
1.0 or 1.1).
 ACS/CPE: ACS is short for Auto configuration servers
as server side, CPE is short for Customer-premise
equipment as client side devices.
53





802.1x
VPN
URL: To configure URL address for ACS or CPE.
User name: To configure username for ACS or CPE.
Password: To configure Password for ACS or CPE.
Periodic Inform: To enable periodically inform.
Periodic Interval: To configure interval for periodic
inform.
Note: TR-069(Technical Report 069) is a technical
specification entitled CPE WAN Management Protocol
(CWMP).It defines an application layer protocol for
remote management of end-user devices.
To display and configure 802.1x settings.
 802.1x Mode: To enable or disable 802.1x.
 Identity: To input identity if 802.1x is enabled.
 MD5 password: To input MD5 password if 802.1 is
enabled.
To display and configure VPN settings.
 Active: To enable or disable VPN feature.
 Upload: To upload VPN client configuration file
which is used to connect to VPN server.
Note: For now, IP phone can only support OpenVPN.
5.6 Phone-> Time/Language
54
Sections
Description
Web Language
To choose the web language.
LCD Language
To choose the phone language.
Format Setting
To configure time display settings.
 Time Format: Determine what format to display on Phone
UI(12 hour/24 hour).
55


Date Format: Determine what format to display on Phone
UI for Date.
Display Mode: Determine what mode to display Time&Date
on Phone UI.
Type
To select how to configure time, it could be set by manually or
get from INTERNET automatically via NTP server.
 Manual: To set Time and Date manually.
 Auto: To get Time via NTP server.
Note: If you set time to be Manually, it only take effect till next
reboot, after reboot, the phone will switch to Auto mode
automatically, because there is no way for IP phone to record
time during power off.
NTP
To configure NTP server related settings.
 Time Zone: To select local Time Zone for NTP server.
 Primary Server: To configure primary NTP server address.
 Secondary Server: To configure secondary NTP server
address, it takes effect if primary NTP server is
unreachable.
 Update interval: To configure interval between two
consecutive NTP requests.
Note: NTP, Network Time Protocol is used to automatically
synchronized local time with INTERNET time, since NTP server
only response GMT time, so that you need to specify the Time
Zone for IP phone to decide the local time.
Daylight Saving Time
To display or configure DST settings.
Note: Here DST, is short for Daylight saving time, which stands
for the time in the summer days when sun rises early will be
adjusted forward to save daylight. The DST will take effects
during the period that set by user. (all the settings for DST are all
self-explanatory, please consult with your administrator for local
DST details).
5.7 Phone-> Preference
56
Sections
Description
Headset Mode
To enable or disable Headset Mode.
 Active: If enabled, the default audio track will be headset
mode, if audio track is changed during a call, it will be back
to headset mode after you hangup the call.
Key Press Sound
To configure the sound volume for key press.
 Volume: The valid volume range is from 0~15,by default it’s
8.
Ringtone Volume
To configure the sound volume for ringtone.
 Volume: The valid volume range is from 0~15,by default it’s
8.
Wallpaper
Setup the wallpaper you like. Select the picture from your
PC ,upload the picture. Click Submit to save the configuration.
5.8 Phone-> Call Feature
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Sections
Description
Mode
To enable or disable feature key sync.
 Feature Key Sync: To enable or disable feature key sync.
 Mode: Select the desired mode.
Forward Transfer
To display and configure Forward setting.
Note: There are three types of forward: Always Forward, Busy
Forward and No answer Forward.
 Always Forward: Any incoming call will be forwarded in any
situation.
 Busy Forward: An incoming call will be forwarded if IP
phone is busy.
 No answer Forward: An incoming call will be forwarded if
it’s no answer after a specific time.
Call Waiting
To enable or disable Call Waiting.
 Call Waiting Enable: If enabled, it allows IP phones to
receive a new incoming call when there is already an active
call.
 Call Waiting Tone: If enabled, it allows IP phones to play the
call waiting tone to the waiting callee.
Auto Redial
Auto redial allows IP phones to redial an unsuccessful call for
designated times within designated interval.
 Auto Redial: To enable or disable auto redial feature.
 Auto Redial Interval: Determine the interval between two
consecutive attempts.
 Auto Redial Times: Determine how many times to redial.
DND
DND (Do Not Disturb) allows IP phones to ignore any incoming
calls.
 Return Code when DND: Determine what response code
should be sent back to server when there is an incoming
call if DND on.
 DND On Code: The Code used to turn on DND on server’s
side, if configured, IP phone will send a SIP message to
server to turn on DND on server side if you press DND
when DND is off.
 DND Off Code: The Code used to turn off DND on server’s
side, if configured, IP phone will send a SIP message to
server to turn off DND on server side if you press DND
when DND is on.
Call PickUp

Intercom
Intercom allows user to establish a call directly with the callee.
 Active: To enable or disable Intercom feature.
 Intercom Mute: If enabled, once the call established, the
callee will be muted.
HotLine
HotLine allows user to call out a defined number
Visual BLF PickUp Alert: To enable the BLF pick up function.
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automatically after hearing the dailtone without dialing any
number.
 Active: To enable or disable HotLine feature.
 Number: To set a defined HotLine number.
 Delay Time: To set the automatically call out interval after
hearing the dailtone.
ACD
ACD (Automatic Call Distribution) is most used in call-center
market, it allows IP phone to login the system with multiple
status so that the system could distribute an incoming calls to
available user or agents.
 ACD Activated Auto: If enabled, Agent status will turn to
available automatically within a designated time(decided
by ACD Activated Auto Timer).
 ACD Activated Auto Timer: To configure interval when will
Agent status becomes available automatically.
 ACD Pwd Required: To enable the ACD password.
Remote Control
Remote Control allows specific host to interact with IP phone by
sending HTTP or HTTPS requests. The specific action could be
answering an incoming call, hangup an ongoing call and so on.
 Allowed Access IP List: To configure the allowed host
address.
Note: For now, IP phone can only support IP address, IP address
list and IP address pattern as allowed hosts
Keypad Lock
Keypad Lock allows to lock the keypad of your phone
temporarily when you are not using it. This feature helps to
protect your phone from unauthorized use.
 Keypad Lock Type: To lock the phone with function keys or
all keys;
 Keypad Unlock PIN: To lock the phone with a password.
 Keypad Lock Timeout: the idle interval to lock the phone.
Key As Send
Key As Send allows you to disable send key or assign pound key
as send key.
SIP Config
Setup the SIP protocol package interval. T2 is maximum. The
interval should be larger the T1, but less then T2.
UACSTA
Using CSTA for SIP phone user agents. It can control some
features of calling. UACSTA is used to send ECMA-323(CSTA
XML) information during SIP calling. The default status is
disabled.
Others
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Return Code When Refuse: Allows user to assign specific
code as return code to SIP server when an incoming call is
rejected.
Auto Answer Delay: To configure delay time before an
incoming call is automatically answered.
Early DTMF: To enable or disable early DTMF
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5.9 Phone-> Voice
Sections
Echo Canceller
Description
Echo Canceller: To remove acoustic echo from a voice
communication in order to improve the voice quality .
 VAD(Voice Activity Detection): Allow IP phone to detect the
presence or absence of human speech during a call. When
detecting period of “silence”, VAD replaces that silence
efficiently with special packets that indicate silence is
occurring. It can facilitate speech processing, and
deactivate some processes during non-speech section of an
audio session. It can avoid unnecessary coding or
transmission of silence packets in VoIP applications, saving
on computation and network bandwidth.
 CNG(Comfort Noise Generation): Allow IP phone to
generate comfortable background noise for voice
communications during periods of silence in a
conversation. It is a part of the silence suppression or VAD
handling for VoIP technology. CNG, in conjunction with VAD
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algorithms, quickly responds when periods of silence occur
and inserts artificial noise until voice activity resumes. The
insertion of artificial noise gives the illusion of a constant
transmission stream, so that background sound is
consistent throughout the call and the listener does not
think the line has released.
Jitter Buffer
Jitter buffer is a shared data area where voice packets can be
collected, stored, and sent to the voice processor in even
intervals. Jitter is a term indicating variations in packet arrival
time,which can occur because of network congestion, timing
drift or route changes. The jitter buffer, located at the receiving
end of the voice connection, intentionally delays the arriving
packets so that the end user experiences a clear connection
with very little sound distortion.
IP phones support two types of jitter buffers: fixed and adaptive.
Fixed: Add the fixed delay to voice packets. You can configure
the delay time for the static jitter buffer on IP phones.
Adaptive: Capable of adapting the changes in the network's
delay. The range of the delay time for the dynamic jitter buffer
added to packets can be also configured on IP phones.
Mic Volume
To configure Microphone volume for headset, handset and
speaker mode.
5.10 Phone-> Key/Display
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Sections
Description
Line Key
Allows user to assign specific feature to the designated line key.
For line key, the available feature list:
DND, Menu, MSG, Status, Book, Fwd, PickUp, Group PickUp,
Intercom, Speed Dial, History, Favorites, Redial, Account, ACD,
BLF, BLFList, Call Return, Hot Desking, Record, XML Browser,
DTMF,XML VoiceMail,XML PhoneBook, XML History,Multicast
paging.
Soft Key
Allows user to assign specific feature to the designated soft
keys.
For softkey, the available features list:
DND, Menu, MSG, Status, Book, Fwd, PickUp, Group, Pickup,
Intercom, Speed Dial, History, Favorites, Redial, Call Return, Hot
Desking, XML Browser,Simple Menu.
Function Key
Allows user to assign specific feature to the designated function
keys.
For function keys, the available features list:
N/A, DND, Menu, MSG, Status, Book, Fwd, PickUp, Group
PickUp, Intercom, Speed Dial, History, Favorites, Redial, Call
Return, Hot Desking, XML Browser.
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Display

Backlight Intensity: To adjust the backlight intensity of
Phone UI.
Backlight Time: To adjust backlight on timer, once expired
the backlight of Phone UI will go off.
5.11 Phone-> Ringtones
Sections
Description
All Ringtones
Allow user to upload and view ringtone files or delete uploaded
ringtone files.
Note: Ringtone files must be .wav format and has some specific
requirement, please contact to Akuvox technical support team
for instructions how to make ringtone files.
System ringtones files cannot be deleted thus user can only
delete uploaded ringtones.
Distinctive Ringers
Distinctive ringers allow different incoming calls to trigger
distinctive ringtones. The IP phone will check "Alert-Info"
header inside the incoming “invite” SIP message. And strip out
the URL or keyword inside the “Alert-Info” header ,from the
specific URL or keyword to match or download designated
ringtones to play.
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5.12 Phone-> Tones
Sections
Tone
Description
Allows user to select a specialized tone sets (classified by
countries) or to customize own tones.
Note: Available country tones sets are:
China,Spain,Luxembourg,Sweden,Taiwan,Belgium,Denmark,Finl
and,Germany,Netherlands,Norway,Portugal.
5.13 Phone-> Dial Plan-> Replace rule
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Sections
Description
Rules
Allow user to select Replace rule or Dial-now to display or edit.
Rules Modify
Allow user to modify selected rules information, for replace
rule, you can modify related accounts, prefix and replace.
Area Code
Area codes are also known as NPAs (Numbering Plan Areas).
They usually indicate different geographical areas within one
country. If entered numbers match the predefined area
code rule, the IP phone will automatically prefix outgoing
number with area code.
Note: There is only one area code rule supported.
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5.14 Phone-> Dial Plan-> Dial Now
Sections
Rules
Dial Now Delay
Rules Modify
Area Code
Description
Allow user to select Replace rule or Dial-now to display or
edit.
Allow user configure dial now delay time for dial now.
It means user can configure the IP phone to dial out the
phone number automatically after the designated delay time
if it match any dial now rule.
Allow user to modify selected rules information, for dial-now
rule, user can modify related accounts, Dial now Rule itself.
Area codes are also known as NPAs(Numbering Plan Areas).
They usually indicate different geographical areas within one
country. If entered numbers match the predefined area
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code rule, the IP phone will automatically prefix outgoing
number with area code.
Note: There is only one area code rule supported.
5.15 Phone-> Action URL
Sections
Action URL
Description
To display and configure Action URL settings.
Setup Completed: When the IP phone completes startup.
 Registered: When the IP phone successfully registers an
account.
 Unregistered: When the IP phone logs off the registered
account.
 Register Failed: When the IP phone fails to register an
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account.
Off Hook: When the IP phone is off hook.
On Hook: When the IP phone is on hook.
Incoming Call: When the IP phone receives an incoming
call.
Outgoing Call: When the IP phone places a call.
Established: When the IP phone establishes a call.
Terminated: When the IP phone terminates a call.
Open DND: When the IP phone enables the DND mode.
Close DND: When the IP phone disables the DND mode.
Open Always Forward: When the IP phone enables the
always forward.
Close Always Forward: When the IP phone disables the
always forward.
Open Busy Forward: When the IP phone enables the busy
forward.
Close Busy Forward: When the IP phone disables the busy
forward.
Open No Answer Forward: When the IP phone enables the
no answer forward.
Close No Answer Forward: When the IP phone disables the
no answer forward
Transfer Call : When the IP phone transfers a call.
Blind Transfer: When the IP phone blind transfers a call.
Attended Transfer: When the IP phone performs the
semi-attended/attended transfer.
Hold: When the IP phone places a call on hold.
UnHold: When the IP phone retrieves a hold call.
Mute: When the IP phone mutes a call.
UnMute: When the IP phone un-mutes a call.
Missed Call: When the IP phone misses a call.
IP Changed: When the IP address of the IP phone changes.
FWD Incoming Call: When the IP phone forwards an
incoming call.
Reject Incoming Call: When the IP phone rejects an
incoming call.
Answer New Call: When the IP phone answers a new call.
Transfer Finished: When the IP phone completes to transfer
a call.
Transfer Failed: When the IP phone fails to transfer a call.
Idle To Busy: When the state of the IP phone changes from
idle to busy.
Busy To Idle: When the state of phone changes from busy
to idle.
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5.16 Phone-> Multicast
Sections
Description
Multicast Setting
To display and configure the Multicast setting.
 Paging Barge: Choose the multicast
number ,the range is 1-10.
 Paging priority Active: Enable o disable
the multicast.
Priority List
To setup the multicast parameters.
 Listening Address: Enter the IP address
you need to listen
 Label: Input the label for each listening
address
5.17 Phone-> Local Book
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5.18 PhoneBook-> Remote Book
71
Sections
Remote Book
Description
To display and configure Remote Book settings.
 Index: To select desired Remote Book item to display and
configure.
 Local Book URL: To configure remote book server address
 Local Book Name: To configure display remote book name
on Phone UI
Search Remote Phonebook Name: To enable or disable search
remote phonebook name
Search Flash Interval: To set interval (Range from 120s to
2592000s)
Note: IP phone support at most 5 remote books. Please refer to
your administrator for how to establish a remote book server
and how to create remote book xml file.
5.19 PhoneBook-> Call log
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Sections
Call History
Description
To display call history records.
Available call history types are All calls, Dialed calls, Received
calls, Missed calls, Forwarded calls.
HangUp: To click to hangup ongoing call on the IP phone.
Note: For “HangUp” feature, you need to have the remote
control privilege to control IP phone via Web UI. Please refer to
section “Remote Control” in the Web UI->Phone->Call Feature
page.
5.20 PhoneBook-> LDAP
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Sections
LDAP
Description
To display and configure LDAP phonebook settings.
 Name Filter: The settings used to tell LDAP server what
name attributes to search.
 Number Filter: The settings used to tell LDAP server what
number attributes to search.
 Server: To configure LDAP server’s address.
 Port: To configure LDAP server’s port.
 Base DN: To configure searching base DN on LDAP server.
 User Name: To configure user name for accessing LDAP
server.
 Password: To configure password for accessing LDAP server.
 Name Attribute: To configure which name attributes should
be feedback from LDAP server.
 Number Attribute:To configure which number attributes
should be feedback from LDAP server.
 Display Name: To configure display name on Phone UI
when there is any searching result from LDAP server.
 Max Hits: To configure the maximum size of result response
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from LDAP server.
 Search Delay Time: To configure delay time before initiate
LDAP searching request after you input a value from Phone
UI.
Note: For setting details,please consult with your system
administrator for further information.
5.21 Upgrade-> Basic
Sections
Description
Upgrade
To select upgrading rom file from local or a remote server
automatically.
Note: Please make sure it’s right file format for right model.
Firmware version
To display firmware version, firmware version starts with MODEL
name.
Hardware Version
To display Hardware version.
Reset to Factory Setting
To enable you to reset IP phone’s setting to factory settings.
Reboot
To reboot IP phone remotely from Web UI.
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5.22 Upgrade->Advanced
Sections
Description
PNP Option
To display and configure PNP setting for Auto Provisioning.
 PNP: Plug and Play, once PNP is enabled, the phone will
send SIP subscription message to PNP server automatically
to get Auto Provisioning server’s address.
By default, this SIP message is sent to multicast address
224.0.1.75(PNP server address by standard).
DHCP Option
To display and configure custom DHCP option.
 DHCP option: If configured, IP Phone will use designated
DHCP option to get Auto Provisioning server’s address via
DHCP.
This setting require DHCP server to support corresponding
option.
Manual Update Server
To display and configure manual update server’s settings.
 URL: Auto provisioning server address.
 User name: Configure if server needs an username to
access, otherwise left blank.
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
Password: Configure if server needs a password to access,
otherwise left blank.
 Common AES Key: Used for IP phone to decipher common
Auto Provisioning configuration file.
 AES Key(MAC): Used for IP phone to decipher
MAC-oriented auto provisioning configuration file(for
example, file name could be 0c1105888888.cfg if IP
phone’s MAC address is 0c1105888888).
Note: AES is one of many encryption, it should be configure only
configure filed is ciphered with AES, otherwise left blank.
AutoP
To display and configure Auto Provisioning mode settings.
This Auto Provisioning mode is actually self-explanatory.
For example, mode “Power on” means IP phone will go to do
Provisioning every time it powers on.
System Log
To display syslog level and export syslog file.
 Syslog level:From level 0~7.The higher level means the
more specific syslog is saved to a temporary file. By default,
it’s level 3.
 Export Log: Click to export temporary syslog file to local PC.
 Remote System Log: To enable or disable Remote System
Log.
 Remote System Server: To input the syslog server address.
PCAP
To start, stop packets capturing or to export captured Packet file.
 Start: To start capturing all the packets file sent or received
from IP phone.
 Stop: To stop capturing packets.
Note: IP phone will save captured packets file to a temporary
file, this file maximum size is 1M(mega bytes), and will top
capturing once reaching this maximum size.
Others
To display or configure others features from this page.
 Config file: To export or import configure file for IP phone.
5.23 Security-> Basic
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Sections
Description
PNP Option
To display and configure PNP setting for Auto Provisioning.
 PNP: Plug and Play, once PNP is enabled, the phone will
send SIP subscription message to PNP server automatically
to get Auto Provisioning server’s address.
By default, this SIP message is sent to multicast address
224.0.1.75(PNP server address by standard).
DHCP Option
To display and configure custom DHCP option.
 DHCP option: If configured, IP Phone will use designated
DHCP option to get Auto Provisioning server’s address via
DHCP.
This setting require DHCP server to support corresponding
option.
Manual Update Server
To display and configure manual update server’s settings.
 URL: Auto provisioning server address.
 User name: Configure if server needs an username to
access, otherwise left blank.
 Password: Configure if server needs a password to access,
otherwise left blank.
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
Common AES Key: Used for IP phone to decipher common
Auto Provisioning configuration file.
 AES Key(MAC): Used for IP phone to decipher
MAC-oriented auto provisioning configuration file(for
example, file name could be 0c1105888888.cfg if IP
phone’s MAC address is 0c1105888888).
Note: AES is one of many encryption, it should be configure only
configure filed is ciphered with AES, otherwise left blank.
AutoP
To display and configure Auto Provisioning mode settings.
This Auto Provisioning mode is actually self-explanatory.
For example, mode “Power on” means IP phone will go to do
Provisioning every time it powers on.
System Log
To display syslog level and export syslog file.
 Syslog level:From level 0~7.The higher level means the
more specific syslog is saved to a temporary file. By default,
it’s level 3.
 Export Log: Click to export temporary syslog file to local PC.
 Remote System Log: To enable or disable Remote System
Log.
 Remote System Server: To input the syslog server address.
PCAP
To start, stop packets capturing or to export captured Packet file.
 Start: To start capturing all the packets file sent or received
from IP phone.
 Stop: To stop capturing packets.
Note: IP phone will save captured packets file to a temporary
file, this file maximum size is 1M(mega bytes), and will top
capturing once reaching this maximum size.
Others
To display or configure others features from this page.
 Config file: To export or import configure file for IP phone.
5.24 Security-> Advanced
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Sections
Web Server Certificate
Web Server Certificate
Upload
Client Certificate
Client Certificate Upload
Description
To display or delete Certificate which is used when IP phone
is connected from any incoming HTTPs request.
Note: The default certificate could not be deleted.
To upload a certificate file which will be used as server
certificate.
To display or delete Certificates which is used when IP phone
is connecting to any HTTPs server.
To upload certificate files, this is used as client certificate.
 Only Accept trusted Certificates: If this option is
enabled, only trusted certificates will be accepted.
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