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®
Epson Stylus NX100 Series
Quick Guide
Basic Copying, Printing, and Scanning
Maintaining Your NX100 Series
Solving Problems
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Contents
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Loading Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Using Special Papers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Copying a Document or Photo . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Placing the Original on the Glass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Copying a Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Copying a Photo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Copying Draft Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Printing From Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Printing in Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Printing With a Macintosh . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Selecting the Correct Paper Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Scanning a Photo or Document . . . . . . . . . . . . . . . . . . . . . . . . 18
Basic Scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Restoring and Correcting Photos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Maintaining Your NX100 Series . . . . . . . . . . . . . . . . . . . . . . . . 20
Checking the Print Head Nozzles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cleaning the Print Head . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Checking the Ink Cartridge Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Replacing Ink Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
20
21
22
23
Solving Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Checking for Software Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Error Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Problems and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Where To Get Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
28
28
29
31
Notices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
2 Contents
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Introduction
After you have set up your Epson Stylus® NX100 Series as described on the Start
Here sheet, turn here to:
■
Load paper
■
Make a copy of a document or photo
■
Get the basic steps for printing from your computer
■
Scan a document or photo and restore or correct the color, if necessary
■
Perform routine maintenance
■
Solve simple problems
This book tells you how to do most of these things without ever turning on your
computer! Of course, your NX100 Series can do a lot more when you connect it
to your Windows® or Macintosh® computer. For additional instructions, see the
on-screen Epson Information Center by double-clicking the icon for it on your
desktop.
Please follow these guidelines as you read your NX100 Series instructions:
Warning:
Warnings must be followed carefully to avoid bodily injury.
Caution:
Cautions must be observed to avoid damage to your equipment.
Note:
Notes contain important information about your NX100 Series.
Tip:
Tips contain hints for better copying, scanning, and printing.
Introduction 3
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Loading Paper
You can print on a variety of paper types and sizes. For details, see page 5.
1. Open the paper support, then open the output tray and pull out the
extension.
2. Flip the clear plastic feeder guard forward, then squeeze the edge guide and
slide it left.
3. Insert paper, glossy or printable side up, short edge first, against the right side
and beneath the tab. (Load letterhead or pre-printed paper top edge first.)
Always load paper short edge
first, even for landscape printing.
4 Loading Paper
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You can load up to 80 sheets of plain paper, Epson Bright White Paper, or
Presentation Paper Matte, or 20 sheets of photo paper. Load other special
papers one sheet at a time.
Note:
The type of paper you choose affects the way your printout looks. If you are just
making a copy or printing a rough draft, plain paper is fine. However, for the best
results, you’ll want to use one of Epson’s special ink jet papers designed for your
printer. See the next section for more information.
4. Slide the edge guide against the paper, but not too tightly.
5. Flip the clear plastic feeder guard back.
Note:
For instructions on loading envelopes, see your on-screen Epson Information Center.
Using Special Papers
Epson offers a wide array of high quality papers, making it easy to maximize the
impact of your photos, presentations, and creative projects.
You can purchase genuine Epson ink and paper at Epson Supplies CentralSM at
www.epson.com/ink3 (U.S. sales) or www.epson.ca (Canadian sales). You can
also purchase supplies from an Epson authorized reseller. To find the nearest one,
call 800-GO-EPSON (800-463-7766) or visit Epson’s website.
.
Paper type
Size
Part
number
Sheet
count
Epson Bright White Paper
Letter (8.5 × 11 in.)
S041586
500
Epson Photo Paper Glossy
4 × 6 in.
S041809
S042038
50
100
Letter (8.5 × 11 in.)
S041141
S041649
S041271
20
50
100
Using Special Papers 5
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Part
number
Sheet
count
Borderless 4 × 6 in.
S041808
S041727
40
100
Borderless 5 × 7 in.
S041464
20
Borderless 8 × 10 in.
S041465
20
Letter (8.5 × 11 in.)
S042183
S041667
25
50
Borderless 4 × 6 in.
S042181
S042174
60
100
Borderless 5 × 7 in.
S041945
20
Borderless 8 × 10 in.
S041946
20
Letter (8.5 × 11 in.)
S042182
S042175
25
50
Epson Premium Photo Paper Semigloss
Borderless 4 × 6 in.
S041982
40
Letter (8.5 × 11 in.)
S041331
20
Epson Presentation Paper Matte
Letter (8.5 × 11 in.)
S041062
100
Legal (8.5 × 14 in.)
S041067
100
Epson Premium Presentation Paper
Matte
Borderless 8 × 10 in.
S041467
50
Letter (8.5 × 11 in.)
S041257
S042180
50
100
Epson Premium Presentation Paper
Matte Double-sided
Letter (8.5 × 11 in.)
S041568
50
Epson Photo Quality Self-adhesive
sheets
A4 (8.3 × 11.7 in.)
S041106
10
Epson Iron-on Cool Peel Transfer
Paper
Letter (8.5 × 11 in.)
S041153
10
Paper type
Size
Epson Premium Photo Paper Glossy
Epson Ultra Premium Photo Paper
Glossy
6 Using Special Papers
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Copying a Document or Photo
Follow the instructions in this section to position your originals correctly on the
glass and make color or black-and-white copies.
Placing the Original on the Glass
1. Open the document cover and place your original face-down on the glass,
with the top facing into the front right corner.
2. Close the cover gently so you don’t move the original.
Copying a Document or Photo 7
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Copying a Document
You can copy documents onto letter- or A4-size plain paper or Epson special paper
just like a copy machine.
1. Load letter- or A4-size plain paper or Epson special paper.
2. Place your original document on the document table.
3. Press the x B&W Text button (for black-and-white documents) or x Color
Text button (for color documents) to start copying.
B&W text and
color text
buttons
If you want to enlarge your document to fit on letter- or A4-size paper, press
and hold either the x B&W Text button (for black-and-white documents) or
x Color Text button (for color documents) for three seconds.
If you need to cancel copying, press the y Stop button.
Note:
Copies may not be exactly the same size as your original document.
8 Copying a Document
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Copying a Photo
You can copy photos onto 4 × 6-inch Epson photo paper (various types available)
for borderless photo reprints.
1. Load up to 20 sheets of 4 × 6-inch Epson photo paper.
2. Place your original photo on the document table.
3. Press the x Color Photo button to start copying. The NX100 Series
automatically sizes your photo to fit on the paper you loaded.
Color photo
button
If you need to cancel copying, press the y Stop button.
Note:
Copies may not be exactly the same size as your original photo, and cropping may
occur at the edges.
Copying a Photo 9
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Copying Draft Documents
You can make quick draft copies of documents on plain paper or Epson Bright
White paper. Draft copies have reduced print quality, but they print faster.
1. Load letter- or A4-size plain paper or Epson Bright White paper.
2. Place your original document on the document table.
3. Press and hold the y Stop button as you press either the x B&W Text
button (for black-and-white documents) or x Color Text button (for color
documents).
Stop button
B&W text and
color text
buttons
If you need to cancel copying, press the y Stop button.
Note:
Copies may not be exactly the same size as your originals.
10 Copying Draft Documents
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Printing From Your Computer
This section describes the basic steps for printing a photo or document stored on
your Windows or Macintosh computer. For detailed instructions on printing, see
the on-screen Epson Information Center.
Before you start, make sure you’ve installed your printer software and connected
the NX100 Series to your computer as described on the Start Here sheet.
Tip:
It’s a good idea to check for updates to your NX100 Series software (see page 28 for
instructions).
Printing in Windows
1. Open a photo or document in an application.
2. Open the File menu and select Print. You see a window like this one:
Select your printer
Click here to open
your printer software
3. Make sure EPSON NX100 Series is selected, then click the Preferences or
Properties button.
(If you see a Setup, Printer, or Options button, click it. Then click
Preferences or Properties on the next screen.)
Printing From Your Computer 11
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4. On the Main tab, select the basic print settings. Make sure you choose the
correct paper Type setting for the paper you are using (see page 17 for
details).
Select the type of document you’re printing
(choose Photo or Best Photo for pictures)
Select your
paper Type
Select your
paper Size
Click here for
borderless photos
Select your
document
Orientation
Tip:
For quick access to the most common settings, click the Shortcuts tab and select
one of the presets. You can create your own presets by clicking the Save Settings
button on the Advanced tab. For details, see your on-screen Epson Information
Center
5. To improve the color, contrast, and sharpness of photos, select Fix Photo.
6. To reduce or remove red-eye effects in photos, select Fix Red-Eye.
7. If you want to reduce or enlarge your printout, or print double-sided, click the
Page Layout tab and select settings as necessary.
8. For more printing options, click the Advanced tab.
Note:
For more information about print settings, click Help or see your on-screen Epson
Information Center
9. Click OK to save your settings.
12 Printing in Windows
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10. Click OK or Print to start printing. This window appears and shows the
progress of your print job.
Check ink
cartridge status
Cancel
printing
Printing With a Macintosh
See one of the sections below for your Mac OS® operating system.
Mac OS X 10.5
1. Open a photo or document in an application.
2. Open the File menu and select Print.
3. Select EPSON Stylus NX100 as the Printer setting.
Click to expand
4. Click d to expand the Print window, if necessary.
Printing With a Macintosh 13
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5. Select the basic page setup options. For borderless photos, choose a Paper
Size setting with a Sheet Feeder - Borderless option.
Note:
If the setting you want isn’t shown (for example, Scale), check for it in your
application before printing.
Page setup
options
Pop-up menu
6. Choose Print Settings from the pop-up menu, then select the following
settings that appear on the bottom of the screen:
Choose Print Settings
Select your paper type
(see page 17)
Select Color or Black Ink
Only output
Select higher quality or
faster printing (if available)
7. Choose any other printing options you may need from the pop-up menu. See
the on-screen Epson Information Center for details.
Tip:
To reduce or remove red-eye effects in photos, choose Extension Settings from
the pop-up menu and select Fix Red-Eye.
8. Click Print.
14 Printing With a Macintosh
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9. To monitor your print job, click the printer icon in the dock. Select your print
job, then select an option to cancel, pause, or resume printing, if necessary.
Pause or resume printing
Cancel
printing
Print job
Mac OS X 10.3 to 10.4
1. Open a photo or document in an application.
2. Select Page Setup from the File menu. Select the following settings:
Select your printer
Select your Paper Size
Select your document
or image orientation
For borderless printing, choose a Sheet Feeder - Borderless option in the
Paper Size list for your paper size.
3. Click OK to close the Page Setup window.
Printing With a Macintosh 15
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4. Select Print from the File menu. You see a window like this one:
Select your printer
Select Print Settings
5. Choose Print Settings from the pop-up menu and select the following
settings as necessary:
Select your paper
type (see page 17)
Select Color or
Black Ink Only
Select higher quality
or faster printing
(if available)
Select
Automatic mode
Note:
In certain programs, you may need to select Advanced before you can select Print
Settings. For more information about printer settings, click the ? button.
6. Click the Advanced button to change additional settings.
Note:
For more information on advanced settings click ?.
7. Choose any other printing options you may need from the pop-up menu. See
your on-screen Epson Information Center for details.
8. Click Print.
16 Printing With a Macintosh
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9. To monitor the progress of your print job, click the printer icon in the dock
(or click the Print Center icon and double-click Stylus NX100 on the next
screen).
Pause or resume printing
Cancel
printing
Select the
print job
Selecting the Correct Paper Type
Select the correct Type (see page 12) or Media Type (see page 14 or page 16)
setting in your printer software. This tells the NX100 Series what kind of paper
you’re using, so the ink coverage can be adjusted accordingly.
For this paper
Select this setting
Plain paper
Epson Bright White Paper
Epson Presentation Paper Matte
Plain Paper/Bright White Paper
Epson Ultra Premium Photo Paper Glossy
Ultra Premium Photo Paper Glossy
Epson Premium Photo Paper Glossy
Premium Photo Paper Glossy
Epson Photo Paper Glossy
Photo Paper Glossy
Epson Premium Photo Paper Semi-gloss
Premium Photo Paper Semi-Gloss
Epson Premium Presentation Paper Matte
Epson Premium Presentation Paper Matte
Double-sided
Epson Photo Quality Self-adhesive Sheets
Epson Iron-on Cool Peel Transfer Paper
Premium Presentation Paper Matte
Envelopes
Envelope
Selecting the Correct Paper Type 17
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Scanning a Photo or Document
You can use your NX100 Series to scan a photo or document and save it on your
computer or other device.
You can even restore and correct photographs as you scan (see page 19).
The Epson Scan software provides three scanning modes:
■
Full Auto Mode scans quickly and easily using automatic settings.
■
Home Mode previews your image and provides preset options for scanning.
■
Professional Mode previews your image and provides a full array of tools.
Note:
For detailed scanning instructions, see your on-screen Epson Information Center.
Basic Scanning
You can scan from any TWAIN-compliant application using Epson Scan. Or you
can start Epson Scan directly from your computer and save your image to a file.
1. Open the document cover and place your original face-down on the glass, in
the front right corner, as shown on page 7.
2. Close the cover gently so you don’t move the original.
3. Do one of the following to start Epson Scan:
■
Windows:
Double-click the EPSON Scan icon on your desktop.
■
Macintosh:
Double-click EPSON Scan in the Applications folder.
■
If you are scanning from an application, start your application. Then
open the File menu, choose Import or Acquire, and select Epson Stylus
NX100 Series.
18 Scanning a Photo or Document
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You see the Epson Scan standby window:
4. If the Mode setting in the upper right corner
is set to Full Auto Mode, click the Scan
button.
If you are in Home or Professional Mode,
you see a different Epson Scan settings
window. (You can change the mode using the
Mode selector in the upper right corner.)
5. If you want to restore faded color in a photo
or make other corrections, click Customize.
Then follow the instructions below.
6. Click OK. The image is scanned and you see
its icon in Windows Explorer or Macintosh Finder.
Restoring and Correcting Photos
You can automatically transform a faded, dusty, or badly exposed color photo into
one with true-to-life color and sharpness as you scan. Use the Color Restoration
and Dust Removal options in Epson Scan’s Full Auto Mode. In Home and
Professional Mode, you can also select Backlight Correction to remove shadows
from images with too much background light.
Full Auto Mode
Click the Customize button,
click Dust Removal and/or
Color Restoration, click
OK, and click Scan.
Select Auto Photo
Orientation to orient
your photos based
on detected faces,
the sky, etc. If your
photo is not oriented
correctly, turn it off.
Note:
For more information, see your on-screen Epson Information Center. You can also click
Help on the Epson Scan screen for information about all the available settings.
Restoring and Correcting Photos 19
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Maintaining Your NX100
Series
Follow the instructions in this chapter for checking and cleaning the print head
nozzles and replacing ink cartridges. To align the print head, if necessary, see your
on-screen Epson Information Center.
Caution:
To keep your NX100 Series looking like new, don’t place anything on top of the cover or
use it as a writing surface. If you need to clean the cover, use only a soft, non-abrasive
microfiber-type cloth.
Checking the Print Head Nozzles
If your printouts are faint or have gaps in them, some of the nozzles in the print
head may be clogged or ink may be running low in one or more of the ink
cartridges. Follow the steps below to check the print head nozzles.
1. Load letter-size paper in the sheet feeder.
2. Turn off the NX100 Series.
3. Hold down the y Stop button as you press the P On button to turn the
NX100 Series back on. Hold down both buttons until the P On light begins
to flash, then release the buttons.
20 Maintaining Your NX100 Series
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4. Check the nozzle check pattern that prints to see if there are gaps in the lines.
Nozzles are clean
Nozzles need cleaning
5. If there are no gaps, the print head is clean. If there are gaps or the pattern is
faint, clean the print head as described in the next section.
Cleaning the Print Head
If print quality has declined and the nozzle check pattern indicates clogged
nozzles, you can clean the print head. Print head cleaning uses ink, so clean it only
if necessary.
Note:
You cannot clean the print head if an ink cartridge is expended, and you may not be able
to clean it when a cartridge is low. You must replace the cartridge first (see page 23).
1. Make sure the NX100 Series is on and the B ink light is off.
2. Hold down the y Stop button for three seconds to start the cleaning cycle,
which lasts around one minute.
Caution:
Never turn off the NX100 Series during head cleaning or you may damage it.
3. When the P On light stops flashing, run a nozzle check (as described on
page 20) to verify that the print head is clean.
4. If there are still gaps or lines, or the test patterns are faint, run another
cleaning cycle and check the nozzles again.
Note:
If you don’t see any improvement after cleaning the print head two times, turn off your
NX100 Series and wait at least six hours to let any dried ink soften. Then try cleaning
the print head again. If quality does not improve, one of the ink cartridges may need to
be replaced. If that doesn’t help, contact Epson as described on page 31.
If you do not use your NX100 Series often, it is a good idea to print a few pages at least
once a month to maintain good print quality.
Cleaning the Print Head 21
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Checking the Ink Cartridge Status
When the B ink light starts flashing, a cartridge is low on ink. You can continue
printing until a cartridge needs replacement. When the B ink light stays on, you
need to replace a cartridge.
Note:
You cannot print or copy when an ink cartridge is expended even if the other cartridges
are not expended. Replace any expended cartridges before printing or copying.
A window may also appear on your computer screen when you try to print when
ink is low. This window can optionally display ink offers and other updates
retrieved from an Epson website. On a computer that is connected to the Internet,
you may see a screen asking if you want to receive these Epson offers the first time
you try to print when ink is low. Click Accept or Decline.
Note:
To disable checking for ink offers or updates from Epson, see the instructions in your onscreen Epson Information Center.
Tip:
If a cartridge is more than six months old, print quality may decline. If necessary, try
cleaning the print head (see page 21). If printouts still do not look their best, you may
need to replace the cartridge.
You can purchase genuine Epson ink and paper at Epson Supplies Central at
www.epson.com/ink3 (U.S. sales) or www.epson.ca (Canadian sales). You can
also purchase supplies from an Epson authorized reseller. To find the nearest one,
call 800-GO-EPSON (800-463-7766).
Use the following list when you order or purchase new ink cartridges:
Ink color
Moderate capacity
Standard capacity
(for heavier use)
Black
88
69
Cyan
88
69
Magenta
88
69
Yellow
88
69
22 Checking the Ink Cartridge Status
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Note:
We recommend that you use genuine Epson cartridges and do not refill them. The use
of other products may affect your print quality and could result in printer damage.
The printer ships with full cartridges and part of the ink from this first set of cartridges is
used for priming the printer.
Yields vary considerably based on images printed, print settings, paper type, frequency
of use, and temperature. For print quality, a small amount of ink remains in the cartridge
after the “replace cartridge” indicator comes on.
For best printing results, use up a cartridge within six months of opening the package.
Store ink cartridges in a cool, dark place. If cartridges have been exposed to cold
temperatures, allow them to warm up to room temperature for at least 3 hours before
using them.
Replacing Ink Cartridges
Make sure you have a new ink cartridge before you begin. You must install new
cartridges immediately after removing the old ones.
Caution:
Do not open ink cartridge packages until you are ready to install the ink. Cartridges are
vacuum packed to maintain reliability.
Note:
Leave the expended cartridge installed until you have obtained a replacement, or the ink
remaining in the print head nozzles may dry out.
1. Turn on the NX100 Series.
Note:
If you need to change a cartridge before it is expended (the B ink light is flashing or
off), run the ink cartridge replacement utility. See the on-screen Epson Information
Center for details.
Replacing Ink Cartridges 23
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2. Open the scanner and prop it up with its support.
Caution:
Do not touch the white cable inside the printer or you may
damage it.
3. Press the y Stop button. The print head moves to the
_ position to indicate which cartridge is low or expended.
Caution:
Do not move the print head by hand; this may damage your NX100 Series. Always
press the y Stop button to move it.
4. Press the y Stop button again.
■
If another cartridge is low or expended, it moves to the _ position. Press
the y Stop button again to see if any more cartridges are low or
expended.
■
If no other cartridges are low or expended, the print head moves to the
replacement position.
24 Replacing Ink Cartridges
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5. Squeeze the tab on the cartridge and lift it up. Dispose of it carefully. Do not
take the used cartridge apart or try to refill it.
Caution:
Do not touch the white cable inside the printer or you may damage it.
Warning:
If ink gets on your hands, wash them thoroughly with soap and water. If ink gets
into your eyes, flush them immediately with water. Keep ink cartridges out of the
reach of children.
6. Before you open the new cartridge package, shake it four or five times. Then
remove it from the package.
Caution:
Do not touch the green chip on the front of the cartridge. This
can damage the ink cartridge.
Replacing Ink Cartridges 25
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7. Remove the yellow tape from the bottom of the ink cartridge.
Caution:
Do not remove any other labels or seals, or ink may leak.
8. Insert the new ink cartridge into the holder and push it down until it clicks
into place.
9. Once you replace all the cartridges that need replacing, lift the scanner
slightly, release its support, and lower the scanner.
26 Replacing Ink Cartridges
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10. Press the y Stop button to begin charging the ink. This takes about 1 1/2
minutes. When it’s finished, the P On light stops flashing and remains on,
and the B ink light goes out.
Caution:
Never turn off the NX100 Series while ink is charging or you’ll waste ink. If the B ink
light flashes, press the y Stop button and press down all the cartridges securely.
Note:
If you replaced a cartridge while copying a document or photo, cancel printing and
make sure your original is still placed correctly on the document table. Then copy
your original again.
If you remove a low or expended ink cartridge, you cannot reinstall and use the
cartridge.
Replacing Ink Cartridges 27
nx_tx_100_qg.book Page 28 Wednesday, May 21, 2008 3:20 PM
Solving Problems
If you have a problem with your NX100 Series, check the lights on the control
panel to diagnose the cause.
You can also check “Problems and Solutions” on page 29 for basic troubleshooting
suggestions, or double-click the Epson Information Center icon on your computer
desktop for more detailed help.
Checking for Software Updates
Periodically, it’s a good idea to check Epson’s support
website for free updates to your Epson Stylus NX100
Series software. Open your on-screen Epson
Information Center and select Download the Latest
Software or visit Epson’s support website at
epson.com/support (U.S.) or epson.ca (Canada).
With Windows, you can select Driver Update on the
Maintenance tab in the printer settings window. You
can also click or Start, select All Programs or
Programs, select EPSON, select EPSON NX100
Series, and click Driver Update.
Error Indicators
Light status
Problem and Solution
P On light slowly flashing
The NX100 Series is in sleep mode. Press any button
except the P On button to wake it up.
No other lights are on
b paper light on
Paper is out or multiple pages have fed. Load or reload
paper in the sheet feeder.
b paper and P On light
flashing at same rate
Paper is jammed. Carefully remove the jam, as
described on page 30.
28 Solving Problems
nx_tx_100_qg.book Page 29 Wednesday, May 21, 2008 3:20 PM
Light status
Problem and Solution
B ink light flashing
One or more cartridges have low ink. You can continue
printing until a cartridge needs replacement. Check the
cartridge status to determine which cartridges are
affected (see page 22).
B ink light on
One or more ink cartridges are expended, incorrectly
installed, or cannot be used with the printer. If an ink
cartridge is likely to be expended, you must replace the
cartridge to be able to print. If you just replaced a
cartridge and the light is still on, the cartridge is not
installed correctly. Press the y Stop button to move
the cartridges to the replacement position. Press down
on all the installed cartridges, then press the y Stop
button to continue.
All lights are on
Parts inside the NX100 Series are at the end of their
service life. Contact Epson for help (see page 31).
All lights are flashing
There is a problem with the NX100 Series. Turn it off,
wait a few moments, and turn it back on again. If the
error is not resolved, contact Epson for help (see
page 31).
Problems and Solutions
Check the solutions below if you’re having trouble using your NX100 Series.
Printing and Copying Problems
■
Make sure your original is positioned in the front right corner of the glass. If
the edges are cropped, move your original away from the edges slightly.
■
Make sure your paper is loaded short edge first and is positioned against the
right side with the edge guide against its left side. Don’t load paper above the
arrow mark inside the edge guide.
■
Make sure the paper size settings are correct for the paper you loaded.
Problems and Solutions 29
nx_tx_100_qg.book Page 30 Wednesday, May 21, 2008 3:20 PM
Paper Feeding Problems
■
If paper doesn’t feed, remove it from the sheet feeder. Flip through the stack to
separate the sheets a little. Then reload the paper against the right side, and
slide the left edge guide against the paper (but not too tightly).
■
Do not load too many sheets at once. Load up to 20 sheets of photo paper, or
80 sheets of plain paper, Epson Bright White Paper, or Presentation Paper
Matte. Load other special papers one sheet at a time.
■
Do not load paper with holes punched in it.
■
If paper is jammed, follow these steps:
1. Gently pull out jammed paper from the output tray or sheet feeder.
2. If paper is stuck inside, turn off the NX100 Series.
3. Lift the scanner, check everywhere for jammed paper and torn pieces,
remove them, lower the scanner, and turn the NX100 Series back on.
Print Quality Problems
If you have any problems with the copy or print quality, try these solutions:
■
Make sure the document is placed flat against the document table glass and
the NX100 Series is not tilted or placed on an uneven surface.
■
Load the paper printable side up (usually the whiter, brighter, or glossy side).
■
Make sure your paper isn’t damp or curled.
■
Use a support sheet with special paper or load your paper one sheet at a time.
Remove sheets from the output tray so not too many collect at a time.
■
Make sure the type of paper you loaded matches the paper size and paper type
settings in your printer software (see page 17).
■
For the best print quality, use Epson special paper (see page 5) and genuine
Epson ink cartridges (see page 22).
■
If you notice light or dark bands across your printouts or they are too faint,
you may need to clean the print head (see page 21). This unclogs the nozzles
so they can deliver ink properly. Run a nozzle check (see page 20) to see if the
print head needs cleaning.
■
Clean the print head as described on page 21.
30 Problems and Solutions
nx_tx_100_qg.book Page 31 Wednesday, May 21, 2008 3:20 PM
■
If you notice jagged vertical lines, you may need to align the print head. See
your Epson Information Center for instructions.
■
The ink cartridges may be low on ink. Check your cartridge status (see
page 22) and replace cartridges, if necessary (see page 23).
■
If a dotted line appears in the image, clean the document table glass with a
soft, dry, lint-free cloth (paper towels are not recommended and may
permanently scratch the surface), or use a small amount of glass cleaner on a
soft cloth, if necessary. Do not spray glass cleaner directly on the glass.
Where To Get Help
Epson Technical Support
Internet Support
Visit Epson’s support website at epson.com/support and select your product for
solutions to common problems. You can download drivers and documentation,
get FAQs and troubleshooting advice, or e-mail Epson with your questions.
Speak to a Support Representative
Before you call Epson for support, please have the following information ready:
■
Product name (Epson Stylus NX100 Series)
■
Product serial number (located on the label in back)
■
Proof of purchase (such as a store receipt) and date of purchase
■
Computer configuration
■
Description of the problem
Then call:
■
U.S.: (562) 276-4382, 6 AM to 6 PM, Pacific Time, Monday through Friday.
■
Canada: (905) 709-3839, 6 AM to 6 PM, Pacific Time, Monday through
Friday.
Where To Get Help 31
nx_tx_100_qg.book Page 32 Wednesday, May 21, 2008 3:20 PM
Days and hours of support are subject to change without notice. Toll or long
distance charges may apply.
Purchase Supplies and Accessories
You can purchase genuine Epson ink and paper at Epson Supplies Central at
www.epson.com/ink3 (U.S. sales) or www.epson.ca (Canadian sales). You can
also purchase supplies from an Epson authorized reseller. To find the nearest one,
call 800-GO-EPSON (800-463-7766).
32 Where To Get Help
nx_tx_100_qg.book Page 33 Wednesday, May 21, 2008 3:20 PM
Notices
Important Safety Instructions
Before using your NX100 Series, read and follow these safety instructions:
■
Be sure to follow all warnings and instructions marked on the NX100 Series.
■
Use only the type of power source indicated on the NX100 Series label.
■
Use only the power cord that comes with the NX100 Series. Use of another cord may
cause fires or shock. Do not use the cord with any other equipment.
■
Place the NX100 Series near a wall outlet where the plug can be easily unplugged.
■
If you won’t be using the NX100 Series for a long period, unplug the power cord
from the electrical outlet.
■
Always turn off the NX100 Series using the P On button, and wait until the P On
light stops flashing before unplugging the printer or cutting off power to the electrical
outlet.
■
Avoid plugging the NX100 Series into an outlet on the same circuit as a photo copier
or air control system that regularly switches on and off, or on an outlet controlled by a
wall switch or timer.
■
Do not let the power cord become damaged or frayed.
■
If you use an extension cord with the NX100 Series, make sure the total ampere
rating of the devices plugged into the extension cord does not exceed the cord’s
ampere rating. Also, make sure the total ampere rating of all devices plugged into the
wall outlet does not exceed the wall outlet’s ampere rating.
■
Avoid locations that are subject to rapid changes in heat or humidity, shocks or
vibrations, or dust.
■
Leave enough room around the NX100 Series for sufficient ventilation. Do not block
or cover openings in the case or insert objects through the slots.
■
Do not place or store the NX100 Series near a radiator or heating vent, in a dusty or
moist environment, in direct sunlight, or outdoors.
■
Keep the away from potential sources of electromagnetic interference, such as
loudspeakers or the base units of cordless telephones.
■
Do not use aerosol products that contain flammable gases inside or around the
NX100 Series. Doing so may cause fire.
Notices 33
nx_tx_100_qg.book Page 34 Wednesday, May 21, 2008 3:20 PM
■
Place the NX100 Series on a flat, stable surface that extends beyond its base in all
directions. It will not operate properly if it is tilted or at an angle.
■
Do not open the scanner section while the NX100 Series is copying, printing, or
scanning.
■
Do not touch the flat white cable inside the NX100 Series, and be careful not to trap
your fingers when closing the scanner.
■
Do not spill liquid on the NX100 Series or use it with wet hands.
■
Except as specifically explained in your documentation, do not disassembly, modify,
or attempt to service the NX100 Series yourself.
■
Unplug the NX100 Series and refer servicing to qualified service personnel under the
following conditions: if the power cord or plug is damaged; if liquid has entered the
product; if the product has been dropped or the case damaged; if the product does not
operate normally or exhibits a distinct change in performance. Adjust only those
controls that are covered by the operating instructions.
■
When storing or transporting the NX100 Series, do not tilt it, stand it on its side, or
turn it upside down; otherwise ink may leak from the cartridges.
Ink Cartridge Safety
■
Keep ink cartridges out of the reach of children and do not drink the ink.
■
Be careful when you handle used ink cartridges; there may be ink remaining around
the ink supply port. If ink gets on your skin, wash it off with soap and water. If it gets
in your eyes, flush them immediately with water.
■
Do not put your hand inside the NX100 Series or touch any cartridges during
printing.
■
Install a new ink cartridge immediately after removing an expended one. Leaving
cartridges uninstalled can dry out the print head and may prevent the NX100 Series
from printing.
■
If you remove an ink cartridge for later use, protect the ink supply area from dirt and
dust and store it in the same environment as the NX100 Series. Note that there is a
valve in the ink supply port, making covers or plugs unnecessary, but care is needed to
prevent the ink from staining items that the cartridge touches. Do not touch the ink
cartridge ink supply port or surrounding area. Store cartridges with their labels facing
upward.
34 Important Safety Instructions
nx_tx_100_qg.book Page 35 Wednesday, May 21, 2008 3:20 PM
FCC Compliance Statement
For United States Users
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio or
television reception. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause interference to radio and television
reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
■
Reorient or relocate the receiving antenna.
■
Increase the separation between the equipment and receiver.
■
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
■
Consult the dealer or an experienced radio/TV technician for help.
WARNING
The connection of a non-shielded equipment interface cable to this equipment will
invalidate the FCC Certification of this device and may cause interference levels which
exceed the limits established by the FCC for this equipment. It is the responsibility of the
user to obtain and use a shielded equipment interface cable with this device. If this
equipment has more than one interface connector, do not leave cables connected to
unused interfaces. Changes or modifications not expressly approved by the manufacturer
could void the user’s authority to operate the equipment.
For Canadian Users
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
FCC Compliance Statement 35
nx_tx_100_qg.book Page 36 Wednesday, May 21, 2008 3:20 PM
Declaration of Conformity
According to 47CFR, Part 2 and 15 for: Class B Personal Computers and Peripherals;
and/or CPU Boards and Power Supplies used with Class B Personal Computers:
We:
Located at:
Epson America, Inc.
MS 3-13
3840 Kilroy Airport Way
Long Beach, CA 90806
Telephone: (562) 290-5254
Declare under sole responsibility that the product identified herein, complies with 47CFR
Part 2 and 15 of the FCC rules as a Class B digital device. Each product marketed is
identical to the representative unit tested and found to be compliant with the standards.
Records maintained continue to reflect the equipment being produced can be expected to
be within the variation accepted, due to quantity production and testing on a statistical
basis as required by 47CFR §2.909. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation.
Trade Name:
Epson
Type of Product: Multifunction printer
Model:
C411A
36 Declaration of Conformity
nx_tx_100_qg.book Page 37 Wednesday, May 21, 2008 3:20 PM
Epson America, Inc. Limited Warranty
What Is Covered: Epson America, Inc. (“Epson”) warrants to the original retail purchaser
that the Epson printer covered by this limited warranty statement, if purchased and
operated only in the United States or Canada, will be free from defects in workmanship
and materials for a period of one (1) year from the date of original purchase. For warranty
service, you must provide proof of the date of original purchase.
What Epson Will Do To Correct Problems: Should your Epson printer prove defective
during the warranty period, please call the Epson Connection at (562) 276-3839 (U.S.) or
(905) 709-4382 (Canada) for warranty repair instructions and return authorization. An
Epson service technician will provide telephone diagnostic service to determine whether
the printer requires service. If service is needed, Epson will, at its option, exchange or
repair the printer without charge for parts or labor. If Epson authorizes an exchange for the
defective unit, Epson will ship a replacement printer to you, freight prepaid, so long as you
use an address in Canada or the U.S. (excluding Puerto Rico and U.S. Possessions).
Shipments to other locations will be made freight collect. You are responsible for securely
packaging the defective unit and returning it to Epson within five (5) working days of
receipt of the replacement. Epson requires a debit or a credit card number to secure the
cost of the replacement printer in the event that you fail to return the defective one. If
Epson authorizes repair instead of exchange, Epson will direct you to send your printer to
Epson or its authorized service center, where the printer will be repaired and sent back to
you. You are responsible for packing the printer and for all costs to and from the Epson
authorized service center. When warranty service involves the exchange of the printer or a
part, the item replaced becomes Epson property. The replacement printer or part may be
new or refurbished to the Epson standard of quality, and, at Epson’s option, may be
another model of like kind and quality. Exchange products and parts assume the
remaining warranty period of your original product covered by this limited warranty.
What This Warranty Does Not Cover: This warranty covers only normal use in the
United States and Canada. Using this product for continuous production or similar high
duty purposes is not considered normal use; damage, maintenance or service from such use
will not be covered under this warranty. This warranty is not transferable. This warranty
does not cover any color change or fading of prints or reimbursement of materials or
services required for reprinting. This warranty does not cover damage to the Epson
product caused by parts or supplies not manufactured, distributed or certified by Epson.
This warranty does not cover ribbons, ink cartridges or third party parts, components, or
peripheral devices added to the Epson product after its shipment from Epson, e.g., dealer
or user-added boards or components. Epson is not responsible for warranty service should
the Epson label or logo or the rating label or serial number be removed or should the
product fail to be properly maintained or fail to function properly as a result of misuse,
abuse, improper installation, neglect, improper shipping, damage caused by disasters such
as fire, flood, and lightning, improper electrical current, software problems, interaction
Epson America, Inc. Limited Warranty 37
nx_tx_100_qg.book Page 38 Wednesday, May 21, 2008 3:20 PM
with non-Epson products, or service other than by an Epson Authorized Servicer. If a
claimed defect cannot be identified or reproduced, you will be held responsible for the
costs incurred.
THE WARRANTY AND REMEDY PROVIDED ABOVE ARE EXCLUSIVE AND IN
LIEU OF ALL OTHER EXPRESS OR IMPLIED WARRANTIES INCLUDING, BUT
NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY,
NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE. SOME
LAWS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES. IF
THESE LAWS APPLY, THEN ALL EXPRESS AND IMPLIED WARRANTIES ARE
LIMITED TO THE WARRANTY PERIOD IDENTIFIED ABOVE. UNLESS
STATED HEREIN, ANY STATEMENTS OR REPRESENTATIONS MADE BY ANY
OTHER PERSON OR FIRM ARE VOID. IN NO EVENT SHALL EPSON OR ITS
AFFILIATES BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR
CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OR INABILITY
TO USE THE EPSON PRODUCT, WHETHER RESULTING FROM BREACH OF
WARRANTY OR ANY OTHER LEGAL THEORY. IN NO EVENT SHALL EPSON
OR ITS AFFILIATES BE LIABLE FOR DAMAGES OF ANY KIND IN EXCESS OF
THE ORIGINAL RETAIL PURCHASE PRICE OF THE PRODUCT.
In Canada, warranties include both warranties and conditions.
Some jurisdictions do not allow limitations on how long an implied warranty lasts, and
some jurisdictions do not allow the exclusion or limitation of incidental or consequential
damages, so the above limitations and exclusions may not apply to you. This warranty
gives you specific legal rights and you may have other rights which vary from jurisdiction
to jurisdiction.
To find the Epson Authorized Reseller nearest you, visit our website at:
http://www.epson.com.
To find the Epson Customer Care Center nearest you, visit:
http://www.epson.com/support.
You can also write to:
Epson America, Inc., P.O. Box 93012, Long Beach, CA 90809-3012
38 Epson America, Inc. Limited Warranty
nx_tx_100_qg.book Page 39 Wednesday, May 21, 2008 3:20 PM
Copyright Notice
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, without the prior written permission of Seiko Epson Corporation. The information
contained herein is designed only for use with this Epson product. Epson is not responsible for any
use of this information as applied to other equipment.
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or
third parties for damages, losses, costs, or expenses incurred by purchaser or third parties as a result
of: accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to
this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation’s
operating and maintenance instructions.
Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any
options or any consumable products other than those designated as Original Epson Products or
Epson Approved Products by Seiko Epson Corporation.
Responsible Use of Copyrighted Materials
Epson encourages each user to be responsible and respectful of the copyright laws when using any
Epson product. While some countries’ laws permit limited copying or reuse of copyrighted material
in certain circumstances, those circumstances may not be as broad as some people assume. Contact
your legal advisor for any questions regarding copyright law.
Trademarks
Epson and Epson Stylus are registered trademarks, Epson Exceed Your Vision is a registered
logomark, and Supplies Central is a service mark of Seiko Epson Corporation.
Epson Connection is a service mark of Epson America, Inc.
General Notice: Other product names used herein are for identification purposes only and may be
trademarks of their respective owners. Epson disclaims any and all rights in those marks.
This information is subject to change without notice.
© 2008 Epson America, Inc. 5/08
Copyright Notice 39
nx_tx_100_qg.book Page 40 Wednesday, May 21, 2008 3:20 PM
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