SpeedTouch™780 (WL) User'

SpeedTouch™780 (WL)
Residential ADSL Gateway with VoIP (SIP)
User’s Guide
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SpeedTouch™
780 (WL)
User’s Guide
SIP
Copyright
Copyright ©1999-2005 THOMSON. All rights reserved.
Distribution and copying of this document, use and communication of its contents is not permitted without written authorization
from THOMSON. The content of this document is furnished for informational use only, may be subject to change without notice,
and should not be construed as a commitment by THOMSON. THOMSON assumes no responsibility or liability for any errors or
inaccuracies that may appear in this document.
Thomson Telecom Belgium
Prins Boudewijnlaan, 47
B-2650 Edegem
Belgium
www.speedtouch.com
Trademarks
The following trademarks are used in this document:
SpeedTouch™ is a trademark of THOMSON.
UPnP™ is a certification mark of the UPnP™ Implementers Corporation.
Apple® and Mac OS® are registered trademarks of Apple Computer, Incorporated, registered in the United States and
other countries.
UNIX® is a registered trademark of UNIX System Laboratories, Incorporated.
Netscape® and Netscape Navigator® are registered trademarks of Netscape Communications Corporation.
Bluetooth® word mark and logos are owned by the Bluetooth SIG, Inc.
Ethernet™ is a trademark of Xerox Corporation.
Wi-Fi® and the Wi-Fi logo are registered trademarks of the Wi-Fi Alliance. "Wi-Fi CERTIFIED", "Wi-Fi ZONE", "Wi-Fi Alliance", their respective logos and "Wi-Fi Protected Access" are trademarks of the Wi-Fi Alliance.
Microsoft®, MS-DOS®, Windows® and Windows NT® are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
Adobe®, the Adobe logo, Acrobat and Acrobat Reader are trademarks or registered trademarks of Adobe Systems, Incorporated, registered in the United States and/or other countries.
Other brands and product names may be trademarks or registered trademarks of their respective holders.
Document Information
Status: v1.0 (January 2006)
Reference: E-DOC-CTC-20051017-0149
Short Title: User’s Guide ST780 (WL) R5.4
Contents
Contents
About this User’s Guide .............................................. 1
E-DOC-CTC-20051017-0149 v1.0
1
Getting to know your SpeedTouch™ ......................... 3
1.1
SpeedTouch™ LED Behaviour ........................................................ 4
1.2
Accessing your SpeedTouch™ ....................................................... 6
1.2.1
Access via the Web Interface .......................................................................................... 7
1.2.2
Access via CLI................................................................................................................... 8
1.2.3
Access via FTP................................................................................................................ 10
1.2.4
Remote Assistance ........................................................................................................ 13
2
Local Network Setup .................................................. 15
2.1
Wired Ethernet ............................................................................. 16
2.2
USB .............................................................................................. 17
2.3
Wireless Ethernet ......................................................................... 20
2.3.1
Wireless Basics .............................................................................................................. 21
2.3.2
Connecting Wireless Clients for the First Time ........................................................... 23
2.3.3
Wireless Security ........................................................................................................... 25
2.3.4
Connecting Additional Wireless Clients....................................................................... 27
2.3.5
Extending the Range of Your Wirelstess Network...................................................... 29
3
Internet Connectivity Dial-In Clients ......................... 31
3.1
SpeedTouch™ Web Pages ............................................................ 33
3.2
Internet Gateway Device Control Agent ...................................... 35
i
Contents
ii
4
Voice over IP................................................................ 37
4.1
Telephony Setup .......................................................................... 38
4.2
Supplementary Telephony Services ............................................. 43
5
SpeedTouch™ Web Interface .................................... 47
5.1
Navigation.................................................................................... 48
5.1.1
Menu ............................................................................................................................... 49
5.1.2
Language Bar ................................................................................................................. 50
5.1.3
Navigation Bar ............................................................................................................... 51
5.1.4
Notification Area ............................................................................................................ 52
5.1.5
Tasks ............................................................................................................................... 53
5.2
Home ............................................................................................ 54
5.3
SpeedTouch ................................................................................. 55
5.3.1
Information..................................................................................................................... 56
5.3.2
SpeedTouch™ Easy Setup............................................................................................ 57
5.3.3
Restart............................................................................................................................. 58
5.3.4
Configuration ................................................................................................................. 59
5.3.5
Back up & Restore.......................................................................................................... 60
5.3.6
Reset to Factory Defaults .............................................................................................. 61
5.3.7
Event Logs ...................................................................................................................... 62
5.4
Broadband Connection................................................................. 63
5.4.1
Connectivity Check ........................................................................................................ 64
5.4.2
DSL Connection ............................................................................................................. 65
5.4.3
Internet Services ............................................................................................................ 66
5.4.4
Internet Service Settings ............................................................................................... 67
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Contents
5.5
Toolbox ........................................................................................ 68
5.5.1
Remote Assistance ........................................................................................................ 69
5.5.2
Address Book ................................................................................................................. 70
5.5.3
Telephony....................................................................................................................... 71
5.5.4
Telephony Statistics ...................................................................................................... 75
5.5.5
Game & Application Sharing ........................................................................................ 76
5.5.6
Defined Games & Applications..................................................................................... 78
5.5.7
Game or Application Definition .................................................................................... 79
5.5.8
New Game or Application............................................................................................. 81
5.5.9
Parental Control ............................................................................................................. 82
5.5.10
Web Filtering Activation................................................................................................ 85
5.5.11
Content Level ................................................................................................................. 86
5.5.12
New Content Level......................................................................................................... 87
5.5.13
Firewall ........................................................................................................................... 89
5.5.14
Intrusion Detection ........................................................................................................ 92
5.5.15
Dynamic DNS ................................................................................................................. 93
5.5.16
User Management ......................................................................................................... 94
5.5.17
Edit User ......................................................................................................................... 96
5.5.18
Change Default User...................................................................................................... 97
5.5.19
Add User......................................................................................................................... 98
5.6
Home Network ............................................................................. 99
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5.6.1
Devices.......................................................................................................................... 100
5.6.2
Device Settings ............................................................................................................ 101
5.6.3
Assign Public IP............................................................................................................ 103
5.6.4
Wireless Device Settings............................................................................................. 104
5.6.5
Access Point Settings .................................................................................................. 105
5.6.6
Configuring WDS ......................................................................................................... 109
5.6.7
Interfaces ...................................................................................................................... 110
5.6.8
Interface Settings ......................................................................................................... 111
5.6.9
DHCP Pool .................................................................................................................... 112
iii
Contents
iv
6
Troubleshooting........................................................ 115
6.1
General SpeedTouch™ Troubleshooting .................................... 116
6.1.1
Wired Ethernet Troubleshooting ................................................................................ 117
6.1.2
Wireless Ethernet Troubleshooting............................................................................ 118
6.2
UPnP™ on Windows XP Systems............................................... 119
6.3
Voice over IP Troubleshooting................................................... 121
6.4
Reset to Factory Defaults .......................................................... 122
E-DOC-CTC-20051017-0149 v1.0
About this User’s Guide
About this User’s Guide
Used symbols
The following symbols are used in this User’s Guide:
A note provides additional information about a topic.
A tip provides an alternative method or shortcut to perform an action.
!
A caution warns you about potential problems or specific precautions that
need to be taken.
Terminology
Generally, the SpeedTouch™780(i) and the SpeedTouch™ 780(i) WL will be referred
to as SpeedTouch™ in this User’s Guide.
Documentation and
software updates
THOMSON continuously develops new solutions, but is also committed to improve
its existing products.
For suggestions regarding this document, please contact
documentation.speedtouch@thomson.net.
For more information on THOMSON's latest technological innovations, documents
and software releases, visit us at: www.speedtouch.com.
E-DOC-CTC-20051017-0149 v1.0
1
About this User’s Guide
2
E-DOC-CTC-20051017-0149 v1.0
Chapter 1
Getting to know your SpeedTouch™
1 Getting to know your SpeedTouch™
Introduction
Installation
Configuration
Before you begin
E-DOC-CTC-20051017-0149 v1.0
With the SpeedTouch™780 (WL) (Wireless) Residential DSL Gateway with Voice
over IP (VoiP) you can build a secure home or small office network, seamlessly
connecting wired and wireless devices, surf the Internet at high speed, make and
receive phone calls over the Internet or over the traditional phone line - all
combined in one device.
For more information on how to set up, install and wire your SpeedTouch™ and set
up Internet connection, refer to the Installation and Setup Guide.
This User’s Guide will help you configuring your SpeedTouch™.
Before connecting the SpeedTouch™, please read the SpeedTouch™ Quick
Installation Guide and the Safety Instructions and Regulatory Notices.
3
Chapter 1
Getting to know your SpeedTouch™
1.1 SpeedTouch™ LED Behaviour
Front panel LEDs
The SpeedTouch™ is equipped with a number of LEDs on its front panel, indicating
the state of the device during normal operation.
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The following table shows the meaning of the different LEDs.
Indicator
Description
Name
Colour
State
Power
Green
Solid on
Power on, normal operation
Red
Solid on
Power on, self-test failed, indicating
device malfunction
Orange
Solid on
Bootloader active
Off
Ethernet
Green
Power off
Blinking
Ethernet activity
Solid on
Ethernet connection, no activity
Off
USB
Green
Off
4
No Ethernet connection
Blinking
USB activity
Solid on
USB connection, no activity
No USB connection
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Getting to know your SpeedTouch™
Indicator
Description
Name
Colour
State
WLAN
Green
Blinking
Wireless activity, WPA encryption
Solid on
No wireless activity, WPA encryption
Blinking
Wireless activity, WEP encryption
Solid on
No wireless activity, WEP encryption
Blinking
Wireless activity, no security
Solid on
No wireless activity, no security
Toggling
Wireless client registration phase
Amber
Red
Red/
green
Off
DSL
Green
WLAN disabled
Blinking
Pending DSL line synchronisation
Solid on
DSL line synchronised
Off
Internet
Green
Red
No DSL line
Blinking
Internet activity
Solid on
Internet connectivity, no activity
Solid on
Internet connection setup failed
Off
Voice
Green
Off
E-DOC-CTC-20051017-0149 v1.0
No Internet connection
Solid on
VoIP service up
Blinking
VoIP activity
VoIP service down
5
Chapter 1
Getting to know your SpeedTouch™
1.2 Accessing your SpeedTouch™
Access methods
6
Your SpeedTouch™ is accessible in one of the following ways:
Access Method
Can be used to
Web browser
Configure your SpeedTouch™ via HTTP or
HTTPS.
For more information, see “1.2.1 Access via
the Web Interface” on page 7.
Command Line Interface (CLI)
Fine-tune your SpeedTouch™ configuration.
For more information, see “1.2.2 Access via
CLI” on page 8.
File Transfer Protocol (FTP)
Back up and restore data on your
SpeedTouch™.
For more information, see “1.2.3 Access via
FTP” on page 10.
Remote Assistance
Allow a remote user to help you configuring
your SpeedTouch™.
For more information, see “1.2.4 Remote
Assistance” on page 13.
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Chapter 1
Getting to know your SpeedTouch™
1.2.1 Access via the Web Interface
To access the
SpeedTouch™ via the
Web interface
Proceed as follows:
1
Open a Web browser.
2
In the address bar, type your SpeedTouch™’s IP address or DNS host name
(http://speedtouch.lan or 192.168.1.254 by default)
You can access the pages via HTTP or HTTPS.
For remote assistance the secure version HTTPS is used in
combination with certificates. Simply provide your ISP with the link as
shown, user name and password before he can log on to the pages.
For more information, see “1.2.4 Remote Assistance” on page 13.
The SpeedTouch™ Home page appears, from where you can navigate to all
the configurable aspects of the SpeedTouch™.
For more information on the Web pages, see “5 SpeedTouch™ Web Interface” on
page 47.
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Chapter 1
Getting to know your SpeedTouch™
1.2.2 Access via CLI
To access the
SpeedTouch™ via the
Command Line
Interface (CLI)
You can access the Command Line Interface (CLI) via:
A Telnet session
This requires a TCP/IP connection between the host from which the Telnet
session is opened and the SpeedTouch™. Your SpeedTouch™ and the
connected computer must have an IP address in the same subnet.
Quote site commands (over FTP)
For more information, see “ Quote site command” on page 12.
For more information on CLI commands, see the SpeedTouch™ CLI Reference
Guide.
8
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Chapter 1
Getting to know your SpeedTouch™
To start a Telnet
session
Proceed as follows:
1
Open a telnet application.
You can use the Command Prompt window.
In Microsoft Windows XP for instance:
2
1
On the Windows taskbar, click Start.
2
Select (All) Programs > Accessories > Command Prompt.
Connect to your SpeedTouch™.
In the Command Prompt window:
At the prompt, type telnet followed by the IP address of your
SpeedTouch™ (192.168.1.254 by default).
3
Enter your SpeedTouch™ security user name and password.
The default user is ‘Administrator’ and the default password is blank.
As soon as you have opened a session to the CLI, the SpeedTouch™ banner is
displayed, followed by the CLI prompt, as shown in the example below.
Username : Administrator
----------------------------------------------------------------------*
______ SpeedTouch
*
___/_____/\
*
/
/\\ Version 5.4
*
_____/__
/ \\
*
_/
/\_____/___ \ Copyright (c) 1999-2005,
*
//
/ \
/\ \
THOMSON
*
_______//_______/
\
/ _\/______
*
/
/ \
\
/
/ /
/\
*
__/
/
\
\ /
/ /
/ _\__
* / /
/
\_______\/
/ /
/ /
/\
* /_/______/___________________/ /________/ /___/ \
* \ \
\
___________
\ \
\ \
\ /
* \_\
\ /
/\
\ \
\ \___\/
*
\
\/
/ \
\ \
\ /
*
\_____/
/
\
\ \________\/
*
/__________/
\
\ /
*
\
_____ \
/_____\/
*
\ /
/\ \
/___\/
*
/____/ \ \ /
*
\
\ /___\/
*
\____\/
----------------------------------------------------------------------{Administrator}=>
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Getting to know your SpeedTouch™
1.2.3 Access via FTP
To access the
SpeedTouch™ via the
File Transfer Protocol
(FTP)
File system
To open an FTP session
You can access the file system of the SpeedTouch™ via the File Transfer Protocol
(FTP), in order to:
Restore or back up configuration files, templates or language packs.
Upgrade your configuration.
The SpeedTouch™ file system is stored on non-volatile memory and contains the
SpeedTouch™ software, service template files and (optionally) default setting files.
Proceed as follows:
1
Open a Command Prompt window.
In Microsoft Windows XP for instance:
1
On the Windows taskbar, click Start.
2
Select (All) Programs > Accessories > Command Prompt.
2
At the prompt, type ftp followed by the IP address of your SpeedTouch™
(192.168.1.254 by default).
3
Enter your SpeedTouch™ security user name and password.
The default user is ‘Administrator’ and the default password is blank.
The example below shows an FTP session to the SpeedTouch™ file system.
File system structure
The structure of the file system is very simple: it consists of a single root directory
called root and a subdirectory called dl (download).
The root directory contains:
all the necessary files for the SpeedTouch™ to start correctly
the dl directory
The dl directory contains the software image.
If you made changes to the SpeedTouch™ configuration and saved
them, a user.ini configuration settings file is created in the dl
subdirectory.
10
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Chapter 1
Getting to know your SpeedTouch™
File system access
rights
Common FTP
commands
In the different directories you have the following rights:
Directory
Access rights
root
NO read/write
dl
read/write
Depending on the access rights you have in a directory, you can use one of the
following commands:
Use the
command ...
to ...
cd
access another directory than the one currently open.
Example: ftp>cd dl.
dir
list the directory files.
Example: ftp>dir.
bin
set the transfer mode to ‘binary’.
hash
turn on the hashing option.
put
upload files.
Example: ftp>put C:/MyBackupFiles/user.ini.
A configuration file must be uploaded to the dl directory.
get
download files.
Example: ftp>get user.ini.
Downloading the configuration file must be done from the dl
directory.
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delete
delete files.
bye
quit FTP.
11
Chapter 1
Getting to know your SpeedTouch™
FTP file transfer
To allow correct file transfers, set the transfer mode to “binary”: at the ftp prompt,
type bin and press ENTER.
Turn on the hashing option to see the progression of the file transfer: At the
ftp prompt, type hash and press ENTER.
Example.
/home/doejohn{1}$ftp 192.168.1.254
Connected to 192.168.1.254
220 Inactivity timer = 120 seconds. Use 'site idle <secs>' to change.
Name (192.168.1.254:doejohn):
331 SpeedTouch™ (00-90-D0-01-02-03) User 'doejohn' OK. Password requir
ed.
Password : ######
330 OK
ftp>
ftp>bin
200 TYPE is now 8-bit binary
ftp>
ftp>hash
200Hash mark printing on (8192 bytes/hash mark).
ftp>cd dl
250 Changed to /dl
ftp>put C:\user.ini
200 Connected to 192.168.1.10 port 1271
150 Opening data connection for user.ini
226 File written successfully
ftp: 256 bytes sent in 0,000Seconds 256000,000Kbytes/sec.
ftp>
Quote site command
All the CLI commands can be executed from within an FTP session. Only complete
CLI commands (in other words, the complete command syntax with all the
parameters already specified) can be executed.
Example: To execute the CLI command :ip iplist to list all IP addresses
currently assigned to SpeedTouch™ interfaces, at the FTP prompt, type ‘quote site
ip iplist’ and press ENTER.
ftp> quote site ip iplist
200- Interface
Type
IP-address
200- 2
LocalNetwork Ethernet
10.0.0.138
200- 2
LocalNetwork Ethernet
*192.168.1.254
200- 1
Internet
Serial
81.240.198.191
200- 0
loop
Internal
127.0.0.1
200200 CLI command "ip iplist" executed
ftp>
Point-to-point/Mask
255.255.255.0
255.255.255.0
81.240.198.1
255.255.255.255
For more information on CLI commands, see the SpeedTouch™ CLI Reference
Guide.
12
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Getting to know your SpeedTouch™
1.2.4 Remote Assistance
To access the
SpeedTouch™ remotely
To enable remote
access
You can make your SpeedTouch accessible from the Internet with regard to remote
support. In this way, you can allow your help desk to access your SpeedTouch™
remotely.
Proceed as follows:
1
Go to the SpeedTouch™ pages, as described in “1.2.1 Access via the Web
Interface” on page 7.
2
In the menu, select Toolbox > Remote Assistance.
3
Click Enable Remote Assistance.
4
Provide the following parameters to your help desk:
URL (the HTTPS link)
User name
Password
Your ISP is now able to access your SpeedTouch™ via the HTTPS link in
combination with the provided certificate (a secure authentication
mechanism).
For security reasons, remote assistance will be automatically disabled after
20 minutes of inactivity, or after restarting your SpeedTouch™.
To disable remote
access
E-DOC-CTC-20051017-0149 v1.0
Proceed as follows:
1
Go to the SpeedTouch™ pages, as described in “1.2.1 Access via the Web
Interface” on page 7.
2
In the menu, select Toolbox > Remote Assistance.
3
Click Disable Remote Assistance.
13
Chapter 1
Getting to know your SpeedTouch™
14
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Chapter 2
Local Network Setup
2 Local Network Setup
Introduction
Device settings
E-DOC-CTC-20051017-0149 v1.0
The SpeedTouch™ offers you the following local networking solutions:
Wired Ethernet
USB (v1.1)
Wireless Ethernet on the SpeedTouch™780 WL
Once you have connected a device, you can personalise its settings. For more
information, see “ Configure” on page 102.
15
Chapter 2
Local Network Setup
2.1 Wired Ethernet
Local network
The Ethernet ports on the back panel allow you to connect the SpeedTouch™ to an
existing 10 or 100Base-T Ethernet network or one (or more) computer(s) with an
installed Ethernet card.
Using the SpeedTouch™ Ethernet switch, you can create a local Ethernet network of
up to four devices, without needing extra networking devices.
In the SpeedTouch™ package, a yellow full-wired straight-through RJ-45/
RJ-45 Ethernet cable is included.
Standard wiring
procedure
Use the yellow Ethernet cable provided to wire your computer's Ethernet port to
one of the SpeedTouch™'s Ethernet ports.
The Ethernet cable can also be used to wire an Ethernet port of your
SpeedTouch™ to any external Ethernet hub or switch.
Please follow the installation instructions supplied with the external hub or
switch for connections and Ethernet cabling.
Ethernet link check
Device settings
Depending on the SpeedTouch™ model, LED indicators allow you to check your
Ethernet. See “1.1 SpeedTouch™ LED Behaviour” on page 4 for more information.
Once you have connected a device, you can personalise its settings.
For more information, see “ Device settings” on page 15.
Managed Ethernet
switch
Your SpeedTouch™ intelligently switches data between the devices on your LAN,
using priority queuing to ensure that higher priority messages are delivered first
and in real time. This feature maximizes your network performance.
The managed Ethernet switch allows you to configure a Virtual Local Area Network
(VLAN), group ports or isolate a port, configure secure channel connections, define
Quality of Service (QoS), and configure port mirroring, allowing monitoring from
one port to another.
You can configure the managed Ethernet switch manually using CLI (For more
information, see the SpeedTouch™ CLI Reference Guide).
16
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Chapter 2
Local Network Setup
2.2 USB
Supported operating
systems
USB connectivity on the SpeedTouch™ is supported for the following operating
systems:
Microsoft Operating Systems:
Microsoft Windows 98SE
Microsoft Windows Millennium
Microsoft Windows 2000
Microsoft Windows XP
You may need the Microsoft Windows installation CD-ROM during installation.
The installation procedures might be slightly different depending on
the Microsoft Windows operating system you are using.
System requirements
Prerequisites
Mac Operating Systems:
Mac OS X Jaguar (10.2)
Mac OS X Panther (10.3)
Mac OS X Tiger (10.4)
For Microsoft Windows 98SE/ME:
Pentium processor 166 MHz or compatible
32 megabytes (MB) of memory
30 MB of free disk space
For Microsoft Windows 2000/XP:
Pentium II processor or compatible
64 MB of memory
30 MB of free disk space
For Mac OS X:
128 MB of memory
30 MB of free disk space
It is highly recommended to remove any SpeedTouch™ USB driver installation that
may reside on your computer before you install USB drivers from the
SpeedTouch™ Setup CD delivered with your SpeedTouch™.
Make sure both your computer and your SpeedTouch™ are turned on and
operational.
In the SpeedTouch™ package, a blue USB cable is included to connect a
single computer to your SpeedTouch™.
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17
Chapter 2
Local Network Setup
To install Windows USB
drivers
The first time you connect the SpeedTouch™ to your computer through the USB
port, you will be prompted for a USB driver as soon as you plug the USB cable into
the computer.
You can find the required USB driver software on the Setup CD. The installation is
Plug and Play, meaning that installation requires almost no effort.
Proceed as follows:
1
Insert the blue USB cable into the SpeedTouch™ USB port marked with the
USB logo:
A USB logo looks like this:
2
Insert the other end of the USB cable into (one of) the USB port(s) of your
computer. In most cases your computer's USB port is marked with the same
USB symbol.
You can also connect your computer to the SpeedTouch™ via a USB
hub.
Microsoft Windows will automatically recognise the Thomson USB Remote
NDIS device.
The Windows Found New Hardware Wizard appears:
This wizard will guide you through the installation procedure of the USB
drivers.
3
Click Next to continue.
The Windows Found New Hardware Wizard may ask your
authorisation to connect to Windows Update to search for software. If
this is the case, select No, not this time, and then click Next.
4
Select Install the software automatically (Recommended), and then click
Next.
The USB driver is being installed. After a while a completing dialogue will
appear.
5
Click Finish to complete the installation.
Your USB connection is installed and ready for use.
18
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Chapter 2
Local Network Setup
To verify USB
connectivity in Windows
To install Mac USB
drivers
The SpeedTouch™ USB connection is represented as a local network interface. You
can easily check this interface by opening the Network Connections window from
Windows’ Control Panel.
You can find the required USB driver software on the Setup CD. The installation is
Plug and Play, meaning that installation requires almost no effort.
Proceed as follows:
1
Insert the blue USB cable into the SpeedTouch™ USB port marked with the
USB logo.
A USB logo looks like this:
2
Plug the other end of the USB cable into (one of) the USB port(s) of your
computer. In most cases your computer's USB port is marked with the same
USB symbol.
You can also connect your computer to the SpeedTouch™ via a USB
hub, provided that the hub is autonomously powered.
Mac OS X will automatically recognise the detection of a new port.
Device settings
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3
Make sure the SpeedTouch™ Setup CD is inserted, and then click OK.
4
In the Network window, click Apply Now.
Once you have connected a device, you can personalise its settings. For more
information, see “ Device settings” on page 15.
19
Chapter 2
Local Network Setup
2.3 Wireless Ethernet
Introduction
The SpeedTouch™ 780 WL Wi-Fi® certified IEEE 802.11g compliant wireless access
point allows multiple computers to connect wirelessly to your local network over
the SpeedTouch™ Wireless LAN environment. The SpeedTouch™ is backward
compatible with IEEE 802.11b, which means 802.11b and 802.11g devices can
coexist in the same wireless network.
The Wireless Distribution System (WDS) on your SpeedTouch™ allows you to
extend the range of your wireless network. To be able to use WDS, you will need to
introduce an additional WDS-enabled access point into your wireless network.
To be able to connect the computers, make sure that a wireless client adapter
(WLAN client) is installed on each computer you want to connect via the WLAN.
Wireless client
requirements
All wireless client adapters compliant to 802.11g and/or 802.11b can communicate
with the SpeedTouch™ and other members of the SpeedTouch™ (W)LAN
environment. However, be aware that only 802.11g compliant wireless clients are
able to gain full profit of the 54 Mb/s (Max) bandwidth delivered by the
SpeedTouch™.
It is highly recommended to use only wireless client adapters that are Wi-Fi™
certified to ensure smooth interoperability with the SpeedTouch™’s WLAN.
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2.3.1 Wireless Basics
802.11b/g
802.11b is an IEEE standard, operating at 2,4 GHz at a speed of up to 11 Mb/s.
802.11g, a newer IEEE standard also operating at 2,4 GHz, gives you up to 54
Mb/s speed, more security and better performance.
Wireless Fidelity
The Wi-Fi certification ensures that your SpeedTouch™ will interoperate with any
Wi-Fi certified 802.11g and 802.11b compliant wireless device.
Access Point
The SpeedTouch™ Wireless LAN Access Point (AP) behaves as a networking hub
allowing to wirelessly interconnect several devices to the local (W)LAN and to
provide access to the Internet.
Network Name or SSID
The WLAN's 'radio' link is a shared medium. As no physical connection exists
between the SpeedTouch™ and wireless clients, a name must be given to allow
unique identification of your WLAN radio link. This is done by the Service Set ID
(SSID), also referred to as Network Name. Wireless clients must be part of this SSID
environment in order to be able to communicate with other clients on the (W)LAN including the SpeedTouch™.
Radio channels
The 802.11g standard allows several WLAN networks using different radio channels
to be co-located. The SpeedTouch™ supports multiple radio channels and is able to
select the best radio channel at each startup.
You can choose to set the channels automatically or manually.
The different channels overlap. To avoid interference with another access
point, make sure that the separation (in terms of frequency) is as high as
possible. It is recommended to keep at least 3 channels between 2 different
access points.
The SpeedTouch™ supports all channels allowed for wireless networking. However,
depending on local regulations, the number of channels actually allowed to be used
may be additionally restricted, as shown in the table below.
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Regulatory Domain
Allowed Radio Channels
China
1 to 13
Europe
1 to 13
Israel
5 to 8
Japan
1 to 14
Jordan
10 to 13
Thailand
1 to 14
USA / Canada
1 to 11
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Local Network Setup
Antennas
Direct the external antenna to allow optimization of the wireless link. If for example
the antenna is erect, wireless links in the horizontal plane are favoured. Please note
that the antenna characteristics are influenced by the environment, that is by
reflections of the radio signal against walls or ceilings. It is advisable to use the
received signal strength as indicated by the wireless client manager to optimize the
antenna position for the link to a given client.
Concrete walls weaken the radio signal and thus affect the connection.
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2.3.2 Connecting Wireless Clients for the First Time
Wireless default
settings
After every Reset-to-Defaults, the SpeedTouch™ wireless access point
configuration is returned to its initial default settings.
These default settings are:
Security level is low (security disabled) for an easy first use, meaning the data
will not be encrypted. Wireless security settings are described in
“2.3.3 Wireless Security” on page 25.
This default network name (SSID) is printed on the identification label located
on the bottom of your SpeedTouch™ and is unique for each device. It consists
of the concatenation of the word “SpeedTouch” and 6 hexadecimal
characters, without any spaces, for example SpeedTouch123456.
The SpeedTouch™ is broadcasting its network name (SSID).
The radio channel number is set to ‘automatically scan for the best radio
channel’.
Registration is not activated. New stations are allowed automatically. The
Access Control List is open and empty. No wireless client will be denied access
to the SpeedTouch™ based on its physical hardware address.
The default wireless settings may differ from the settings listed above
depending on your Service Provider’s requirements. If this is the case, refer
to the installation/configuration instructions provided by your Service
Provider.
!
To prepare wireless
clients for the first time
Make sure that:
The SpeedTouch™ is turned on and ready for service.
The SpeedTouch™ is in its default configuration.
If necessary, reset the SpeedTouch™ to its default configuration (See
“6.4 Reset to Factory Defaults” on page 122 for more information).
To configure wireless
clients for the first time
A wireless client adapter is installed on your computer.
The wireless client adapter’s IP configuration is set to dynamically obtain its IP
configuration (DHCP) - this is usually the default. For more information, see
the documentation of your wireless client adapter.
The wireless client must be correctly configured for the default network name. As
the SpeedTouch™ broadcasts its network name to the wireless clients, you can
select the SpeedTouch™ wireless network from a list of available networks.
Depending on your wireless client a wireless icon may become green or a message
similar to the following may appear: “Successfully joined Wireless network
SpeedTouch123456”.
Some wireless clients do not automatically join a wireless network. If so,
follow the instructions for the wireless client software to initiate association.
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First-time association
example
The example below shows how the SpeedTouch™ wireless network is presented
towards a Windows XP Service Pack 2 system.
Proceed as follows to associate your wireless client to the SpeedTouch™:
1
Click the network icon in the notification area:
The Wireless Network Connection window appears:
2
In the Choose a wireless network list, select the SpeedTouch™ wireless
network and click Connect.
The following window appears:
3
Click Connect Anyway.
Your computer is now connected to the SpeedTouch™ wireless network.
For other Operating Systems the wireless client will in most cases be
configured via dedicated client managers.
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2.3.3 Wireless Security
Introduction
Since the SpeedTouch™ wireless environment is a radio environment, precautions
must be taken to ensure that your wireless network is safe from malicious intruders.
To secure your wireless network, the following wireless access point settings can be
personalised:
Security settings
Network Name (SSID)
Your Network Name (SSID)
ACL setting
Data encryption
To personalise the wireless security settings on your SpeedTouch™:
1
Go to the SpeedTouch™ Web pages.
2
In the menu, select Home Network.
3
Click your WLAN.
4
In the upper right corner, click Configure.
5
On the Wireless Access Point page, you can modify the Security settings.
On the Wireless Access Point page, you can give a new name to your Network
Name (SSID).
Under Security, you can clear Broadcast Network Name (SSID), to prohibit the
Network Name from being broadcast.
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Access Control List
(ACL)
The SpeedTouch™ features a managed Access Control List (ACL) and a physical
registration mechanism in the form of the Association / Registration button on the
front panel of your SpeedTouch™.
On the Wireless Access Point page, you have the following options for the ACL:
New stations are
Allowed (automatically): All new stations can access the SpeedTouch™.
Allowed (via registration): Only allowed stations in the ACL have access.You
can add new stations via:
The Association / Registration button.
The Search for wireless devices task.
For more information, see “ Registering wireless clients” on page 27.
Data encryption
Not allowed: Only allowed stations in the ACL have access.
You can add new stations to the ACL only via the Search for wireless devices
task. For more information, see “ Registering clients via Web pages” on
page 27.
To set up wireless connectivity, you can choose different levels of security:
Security disabled (default)
No security; the data will not be encrypted, no authentication process will be
used.
WEP (Wired-Equivalent Privacy)
Traffic between the SpeedTouch™ and the clients is encrypted by sharing a
pre-defined 64-bit or a 128-bit Network key for secure communication with
legacy 802.11b clients.
The default 64 bit hexadecimal WEP key is printed on the identification
label located at the bottom of the SpeedTouch™ and is unique for
each device.
WPA-PSK (Wi-Fi Protected Access Pre-Shared Key)
The highest form of security available for home users. Make sure that your
wireless client and client manager are compatible with it.
The default WPA-Personal pass phrase is printed on the identification
label located at the bottom of the SpeedTouch™ and is unique for
each device.
The WPA-Personal pass phrase must consist of 8 to 63 ASCII
characters or 8 to 64 HEX digits.
Wireless access points may already have been configured during the Home
Install Wizard.
If
26
If you change wireless settings, wireless clients will be disconnected. In this
case, you need to reconfigure the wireless clients before you can connect to
the Internet again.
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2.3.4 Connecting Additional Wireless Clients
Preconditions
Security issues
Make sure that:
The SpeedTouch™ is turned on and ready for service.
The SpeedTouch™ has been configured as DHCP server (default).
The wireless client adapters have been installed on all the computers you
want to connect to the WLAN.
Depending on the personalised wireless settings:
Registering wireless
clients
Registering clients via
Web pages
Make sure you use the same encryption or security level on the client as
on your SpeedTouch™. If for instance WPA-PSK is enabled on the
SpeedTouch™, you must also configure the wireless client to use WPAPSK and configure the same WPA-PSK pass phrase.
If the Network Name (SSID) is not broadcast, you must configure the
wireless client for the SpeedTouch™ Network Name. Refer to the
documentation of your wireless client for more information.
If the SpeedTouch™ ACL settings are set to:
New stations are allowed (automatically), your device can access the
SpeedTouch™ WLAN without additional configuration.
New stations are allowed (via registration), you have to register your
wireless client(s).For more information, see “ Registering clients via Web
pages” on page 27.
New stations are not allowed, you have to search for wireless client(s)
using the SpeedTouch™ web pages, see “ Registering clients via Web
pages” on page 27.
If ‘New stations are allowed (via registration)’, you can add a wireless client to the
ACL via:
Registering clients via Web pages
Registering clients via the association button
Proceed as follows to add a wireless client to the ACL:
1
Go to the SpeedTouch™ Web pages.
2
In the menu, select Home Network > Devices.
3
In the Pick a task list, click Search for wireless devices.
The SpeedTouch™ searches for new wireless stations that use the encryption
key of the SpeedTouch™ Access Point.
The SpeedTouch™ takes you to the Home Network. The new station will be
shown next to the name of the SpeedTouch™ WLAN.
4
Click the name of the new station.
5
Click Configure.
6
Select Allowed on WLAN, and then click Apply.
The device is added to the ACL and will always be allowed to connect to the
SpeedTouch™.
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Registering clients via
the association button
Proceed as follows to register new wireless network clients via the association
button:
1
Push the Association button on the SpeedTouch™front panel for at least two
seconds.
The WLAN LED toggles between green and red.
The ACL will be unlocked for a time frame of one minute. Any new wireless
client successfully attempting to connect to the SpeedTouch™ (having the
correct wireless settings, that is the network name and, if required, the
network key) within the time frame of one minute, will be added to the table.
The SpeedTouch™ automatically saves your current configuration at the end
of the registration phase.
Some WLAN clients do not automatically join a WLAN. If so, follow
the instructions for the WLAN client software to initiate the
association.
2
Successfully registered stations are associated to the SpeedTouch™ WLAN.
Depending on your WLAN client adapter, a wireless icon may become green
or a message similar to the following may appear: “Successfully joined
Wireless network SpeedTouch123456”.
3
The wireless clients will be added to the SpeedTouch™ ACL.
4
After one minute the ACL is locked.
The registration procedure can be repeated as often as needed.
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2.3.5 Extending the Range of Your Wirelstess
Network
Wireless Distribution
System (WDS)
The SpeedTouch™ features the Wireless Distribution System (WDS) functionality.
This feature allows you to extend the range of your wireless network by introducing
one or more WDS-enabled devices into your wireless network.
WDS enables data packets to pass from one wireless access point to another, as if
the access points were ports on a wired Ethernet switch. WDS allows you to extend
the range of your SpeedTouch™ by means of one or more wireless repeaters, like
for instance a SpeedTouch™180. The following illustration depicts two WDSenabled devices communicating via WDS.
WDS Link
SpeedTouch™180
SpeedTouch™780WL
The SpeedTouch™ allows you to add up to four wireless repeaters.
Repeaters extend the coverage area of your wireless LAN. However, bear in
mind that throughput is reduced for wireless clients that are connected
through a repeater.
Preconditions
Make sure that:
Your wireless repeater is be WDS enabled.
Both your SpeedTouch™ and your wireless repeater use:
The same WEP key if WEP is enabled.
!
WPA encryption is not supported when using WDS.
The same fixed channel.
The SpeedTouch™ and your wireless repeater do not necessarily need to
use the same SSID. Using different SSIDs allows you to force your wireless
clients to use either the access point of the SpeedTouch™ or the one of your
wireless repeater.
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To configure WDS
Proceed as follows:
1
Go to the SpeedTouch™ Web pages.
2
In the menu, select Home Network.
3
Click your WLAN.
4
In the upper right corner, click Configure.
If not already done, set a fixed channel and check whether the security
settings (WEP encryption or no encryption) on your SpeedTouch™ are
the same as on the repeater.
5
On the Wireless Access Point page, in the Pick a task list, click Configure WDS.
6
Select WDS Enabled.
7
In the Pick a task list, click Scan for wireless access points.
A warning is displayed.
8
Click OK.
The SpeedTouch™ scans for access points on the same radio channel.
9
30
Select your repeater in the List of Accessible Access Points, and then click
Apply.
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Chapter 3
Internet Connectivity Dial-In Clients
3 Internet Connectivity Dial-In Clients
Introduction
Access methods
If you want to set up initial Internet connectivity using the Home Install Wizard on
the Setup CD or the embedded Easy Setup, refer to the provided Installation and
Setup Guide.
Depending on the configuration of the SpeedTouch™ you may have:
Direct access:
As soon as the initial configuration is finished, immediate and uninterrupted
WAN access is provided.
If you have direct access, the remote organisation might ask for a user
name and password on an Internet welcome page.
Dial-in access:
Access must be explicitly established, that is by “dialling” into a Broadband
Remote Access Server (BRAS).
Depending on the SpeedTouch™ configuration, dial-in access is provided via
the SpeedTouch™’s Routed PPPoA or Routed PPPoE packet services with
embedded PPP client.
Connection protocols
The applied connection protocol model depends on the service profile you selected
to configure the SpeedTouch™ and should correspond with the Service Provider’s
requirements. If, for instance, your ISP provides PPPoE, you should configure
PPPoE.
You can find more information on connection protocols in the Internet Connection
Configuration Guide.
Dial-in clients
There are different ways to dial in, depending on the operating system on your
computer and your preferences.
Dial-in method:
canbeusedonfollowing
operating system:
For more information,
see:
Embedded PPP dial-in client:
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1
Dial-in client on
embedded pages
Windows, Mac, unix,
other
“3.1 SpeedTouch™
Web Pages”
2
Windows XP/UPnP
(Internet Gateway
Device)
Windows XP
“3.2 Internet Gateway
Device Control Agent”
on page 35
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Embedded PPP dial-in
clients
The SpeedTouch™’s embedded PPP dial-in client allows you to establish an Internet
connection for computers residing on your local network, using only one computer
of the network to control the client.
If this computer runs:
Broadband host PPPoE
dial-in clients
Any Operating System
you can always use the SpeedTouch™ Web pages.
See “3.1 SpeedTouch™ Web Pages” on page 33 to proceed.
Windows XP
you can use the Windows XP Internet Gateway Device Control Client.
See “3.2 Internet Gateway Device Control Agent” on page 35 to proceed.
You can also connect to the Internet using a Broadband PPPoE dial-in application.
The PPP over Ethernet connection scenario provides PPP-like dial-in behaviour over
the virtual Ethernet segment.
To be able to use a broadband dial-in application on your computer for connecting
to the Internet, the SpeedTouch™ needs to be configured for Bridged Ethernet or
Routed PPPoE (with PPPoE relay) via the SpeedTouch™ Home Install Wizard on the
Setup CD or the embedded Easy Setup. .
If your computer runs ...
you can use ...
Windows XP
the Windows XP broadband dial-in client
Mac OS X
a Mac OS X broadband dial-in client
a broadband PPPoE dial-in client provided by
you Service Provider
Upon availability of OS-specific PPPoE dial-in client applications, the latter
method is Operating System independent.
For PPPoE session connectivity from a Mac OS 8.6/9.x, a Windows 95/
98(SE)/ME/2000 or a Linux system, a host PPPoE dial-in application is
mandatory.
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3.1 SpeedTouch™ Web Pages
Introduction
As the SpeedTouch™ Web pages are controllable from any Operating System with
an installed Web browser, the method to establish PPP sessions described later, can
be used on any computer system.
For more information on Internet connection setup, refer to the provided
Installation and Setup Guide.
Starting an Internet
session
Proceed as follows to start an Internet session:
1
Open a Web browser on your computer and browse to the SpeedTouch™ Web
pages (see “1.2.1 Access via the Web Interface” on page 7 for more
information).
The SpeedTouch™ home page appears by default.
2
Click Connect at the appropriate broadband connection.
You might be requested to enter your user name and password.
The SpeedTouch™ embedded PPP dial-in client establishes the Internet
connection.
3
Monitoring your
Internet connection
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Browse the Web.
You can view and monitor your connection to the Internet as long as the session is
running via:
The SpeedTouch™ System Information page: see “5.3.1 Information” on
page 56.
The SpeedTouch™ Diagnostics task: see “5.4.1 Connectivity Check” on
page 64.
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Terminating an Internet
session
Proceed as follows to close an active PPP connection:
1
Go to the SpeedTouch™ Web pages.
2
Click Disconnect at the appropriate broadband connection.
The SpeedTouch™ embedded PPP dial-in client closes the Internet connection.
The Internet Link status changes to Disconnected and your computer is offline.
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3.2 Internet Gateway Device Control Agent
Introduction
Windows XP users can easily establish PPP sessions, thanks to the Windows XP
Internet Gateway Device (IGD) Discovery and Control Client that allows you to
control the SpeedTouch™ directly from you computer.
The IGD Control Client only allows to connect or disconnect a fully
configured connection.
Preconditions
Make sure that:
Starting an Internet
session
The following subcomponents of the Windows XP Networking Services are
added to your Windows XP system:
UPnP™ (see “ SpeedTouch™ not detected by UPnP™ or IGD Control
Client” on page 119).
IGD Discovery and Control Client (see “ Adding IGD Discovery and
Control” on page 120).
UPnP™ is enabled on your SpeedTouch™. To enable UPnP, see “5.5.5 Game &
Application Sharing” on page 76.
Proceed as follows to start an Internet session:
1
In the Windows taskbar, click Start.
2
Select (Settings >) Control Panel.
The Control Panel window appears.
3
Go to (Network and Internet Connections >) Network Connections.
The Network Connections window appears.
You will find an Internet Gateway icon, representing the SpeedTouch™ IGD
Internet connection ability.
4
Double-click the Internet Connection icon.
The SpeedTouch™ embedded PPP dial-in client establishes the Internet
connection. The Internet Gateway icon displays Connected and your
computer is online.
5
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Open a Web browser and surf the Internet.
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Internet connection
status
Terminating an Internet
session
As long as the SpeedTouch™ embedded PPP dial-in client is connected, you can
view the connection status and some counters by double-clicking the Internet
Connection icon in the Network Connections window.
Proceed as follows to terminate an Internet session:
1
In the Windows taskbar, click Start.
2
Select (Settings >) Control Panel > (Network and Internet Connections >)
Network Connections.
3
In the Network Connections window, right-click the Internet Connection icon
and select Disconnect to close the session.
You can also double-click the icon. Then the Internet Connection
Status window will appear on which a Disconnect button is available
to close the session.
4
36
The SpeedTouch™ embedded PPP dial-in client will close the Internet
connection. The Internet Gateway icon displays Disconnected and your
computers are offline.
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Voice over IP
4 Voice over IP
Voice over IP
The SpeedTouch™ VoIP
solution
Internet telephony or Voice over IP (VoIP) can be defined as the transfer of
telephone calls over your Internet connection.
With your SpeedTouch™ you can make Internet and regular telephone calls using
traditional analogue phones, connected to your SpeedTouch™.
As VoIP signalling protocol your SpeedTouch™ uses the Session Initiation
Protocol (SIP), defined in RFC 3261.
(
Multi-line service
Fax
What you need from
your ISP
Uniform Resource
Identifier
The voice service on your SpeedTouch™ provides additional lines without the need
for additional copper pairs. The additional lines allow you to make and receive
several internal and external Internet calls simultaneously.
You can also connect a fax machine to your SpeedTouch™ in order to send and
receive faxes over your Internet connection or over the traditional phone line.
The following SIP configuration parameters are provided by your ISP:
Uniform Resource Identifier (URI)
User name
Password
IP address and port number (usually 5060) of the provider’s registrar
IP address and port number (usually 5060) of the provider’s SIP proxy server
The SIP Uniform Resource Identifier (URI) is a unique name used to identify and
locate your telephone. The SIP URI can have a numerical format or the format
user@host.
Examples:
3443614
username@hostname.org
username@192.168.10.1
3443614@hostname.org
If your provider gives you an URI in the format containing an ‘@’, your
service provider will tell you whether the ‘@’ can be formed on your phone
by dialing a ‘1’, ‘*’, or ‘#’.
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4.1 Telephony Setup
Telephony installation
The SpeedTouch™ is equipped to connect one or two analogue phones or faxes.
1
2
3
4
2
USB
1
1
2
3
ETHERNET
4
DSL
PSTN
PHONE
RESET
Use a phone cable with RJ-11 connectors to:
1
Wire the SpeedTouch™ Phone port(s) to your phone(s) or fax.
2
If your SpeedTouch has a black-coloured port labeled "PSTN", you must
connect this port to the telephone output of your DSL splitter to allow regular
phone calls with the same telephone set. In the other case, no additional
connections are needed.
This is only required if you still want to make phone calls using the
regular telephone line.
Telephony configuration
!
Be aware that, if the PSTN port (if provided) is not wired to your
telephone wall outlet or distributed filter, emergency calls are not
always possible!
!
As distributed filters are country-specific, you cannot use the device
everywhere.
The telephony service might already have been configured on your SpeedTouch™
during initial setup.
If not, follow the instructions below:
Enable the telephony service
Assign phone numbers
Configure the telephony service
Your Internet connection must be up and running before you can configure
Internet telephony.
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Enable the telephony
service
Proceed as follows to enable the telephony service:
1
Go to the SpeedTouch™ Web pages.
For more information, see “1.2.1 Access via the Web Interface” on
page 7.
Assign phone numbers
2
In the menu, select Toolbox > Telephony.
3
In the upper right corner, click Configure.
4
Select Service Enabled.
5
Click Apply.
Proceed as follows to configure your Internet SIP telephone numbers:
1
Go to the SpeedTouch™ Web pages.
2
In the menu, select Toolbox > Telephony.
3
In the upper right corner, click Configure.
4
Assign phone numbers to phone port 1 (FXS1) and phone port 2 (FXS2). If you
want to use the same number for both ports, select Port ‘all’.
The phone numbers are provided by your provider.
5
Configure the telephony
service
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Click Apply.
Proceed as follows to configure the SIP telephony service:
1
Go to the SpeedTouch™ Web pages.
2
In the menu, select Toolbox > Telephony.
3
In the upper right corner, click Expert configure.
4
Enter the IP address and the port number of the registrar and the proxy, as
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Chapter 4
Voice over IP
provided by your ISP:
Some of the SIP components are explained below:
5
Verifying telephone
connectivity
Proxy: The SIP proxy server at your provider’s forwards signalling
messages between the caller and callee.
Registrar: The SIP registrar resembles a DNS, as it matches your URI
with your IP address. Your SpeedTouch™ will periodically - depending
on the expire time - register its correct IP address with the SIP registrar
that may be collocated with the proxy server.
Expire Time: This is the frequency with which your IP address is
updated on the registrar.
Click Apply.
Proceed as follows to verify the voice connection:
1
Make sure the SpeedTouch™ is turned on and ready for service.
2
Check whether your phone is properly attached to the SpeedTouch™.
3
Make sure the Internet telephony service is enabled and configured.
4
The VoIP Ready LED must be lit.
5
Pick up your phone, wait for the dialling tone, and dial the number. If you dial
a ‘#’ after the phone number, the phone number will be called instantly.
The phone(s) attached to the SpeedTouch™ can receive incoming VoIP
calls, as long as your SpeedTouch™ is turned on and the VoIP Ready LED is
lit.
For calls over the regular phone line, your phones are line powered by the
telephone company and can therefore always be reached, even if the
modem is turned off.
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Multiple identities
You can assign up to three Internet telephone numbers or URIs to one or both
phone ports or assign a common number to both phone ports.
The phone numbers are provided by your provider.
Proceed as follows:
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1
Go to the SpeedTouch™ Web pages.
2
In the menu, select Toolbox > Telephony.
3
In the upper right corner, click Configure.
4
In the Pick a task list, click Use multiple identities.
5
Click Add.
6
Enter another URI, your user name and password.
7
Choose the phone port for which you want to use this telephone number.
8
Click Apply.
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Telephony statistics
The telephony statistics page gives you:
Call Statistics: an overview of the successful, unsuccessful, missed or total
number of incoming or outgoing calls per phone.
Call Log: detailed statistics per call.
Proceed as follows to retrieve the statistics:
1
Go to the SpeedTouch™ Web pages (http://speedtouch.lan or 192.168.1.254).
2
In the menu, select Toolbox > Telephony.
3
In the Pick a task list, click View telephony statistics and logs.
Your last ten calls (outgoing, incoming, missed or unsuccessful) are also
shown in Toolbox > Telephony.
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4.2 Supplementary Telephony Services
Supported telephony
services
Depending on your provider’s configuration, the following services will be
available.
Service
Description
Call Hold
Allows you to put a call on hold, to dial another number, and
to switch between the active and held call whenever you
want, or to terminate the active or held call.
Call Waiting
Allows you to answer or reject an incoming call while you
are in a conversation.
Call Transfer
Allows you to transfer a call to another person.
Conference Call
(3 Parties)
Allows you to make a conference call.
Calling Line
Identification
Presentation
(CLIP)
Allows you to see the phone number of the person who is
calling you on your phone display.
If you cannot take the call, the phone number is stored on
the SpeedTouch™ Web pages, guaranteeing you do not
miss important calls.
CLIP will only work if CLIR is deactivated on the calling
phone.
Calling Line
Identification
Restriction (CLIR)
Restricts the transmission of your phone number when you
make a call, in order to protect your confidentiality. Your
phone number will not appear on the screen of your partner.
When this service is activated, your phone number will
never be transmitted.
To activate CLIR on call basis, see “ Using the services on
the phone” on page 45.
Forced FXO
Allows you to force the SpeedTouch™ to make the phone
call over the PSTN, that is the regular telephone line.
For more information on how to use some of these services, see “ Using the
services on the phone” on page 45.
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Activating/Deactivating
the services
Before you can use a telephony service, the service needs to be activated. This
might have been done during the initial setup of your SpeedTouch™.
If not, you can activate or deactivate a particular telephony service:
(De)activating services
on the Web pages
on the SpeedTouch™ Web pages: see “ (De)activating services on the Web
pages”.
by dialling the activation code on your telephone: see “ (De)activating services
on your telephone”.
Proceed as follows to activate a service on the Web pages:
1
Go to the SpeedTouch™ Web pages.
2
In the menu, select Toolbox > Telephony.
3
In the upper right corner, click Configure.
4
In the Pick a task list, click Configure telephony services.
A list of telephony services provided by your Service Provider appears:
5
Select the services you want to activate.
To deactivate the service, clear the corresponding check box.
6
(De)activating services
on your telephone
Click Apply.
Proceed as follows to activate a service using the attached telephone:
1
Take the phone off the hook.
2
Dial an ‘*’ followed by the activation code. If you dial a ‘#’ after the activation
code, the service will be activated instantly.
The activation code depends on your provider’s configuration. The
activation codes can be found on the Telephony Services Web page.
To deactivate the service, dial a ‘#’ followed by the activation code.
3
Wait for the confirmation tone, and place the phone on the hook.
The Forced FXO service cannot be activated on your phone.
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Using the services on
the phone
The following table explains how to use a telephony service. The commands
depend on your provider’s configuration and might be different from those
described here. For more information, see your provider’s documentation.
Make sure your phone is off-hook when you dial the commands.
If your phone does not have an R or another hook flash button, put down
the hook for 1/2 second and then dial the command number.
To use the service:
Proceed as follows:
Call Hold
To put person A on hold:
1
Dial R, 2 to put the call with person A on hold.
2
Dial R, 1 to retrieve the call on hold.
To put person A on hold and set up a call to person
B:
1
Dial R, 2 to put the call with person A on hold.
2
Wait for the dialling tone, and dial the number
of person B.
3
Dial R, 2 to switch back to person A.
Person B is put on hold.
Call Waiting
You are in a phone conversation with person A
while person B is calling you. The phone produces
a waiting tone and - if CLIP is enabled and CLIR
disabled - displays the number of person B.
Do one of the following:
Call Transfer
To reject the incoming call, dial R, 0.
To terminate the first call and to switch to the
waiting call, dial R, 1.
If you do not want to terminate the first call,
dial R, 2 to keep the first caller on hold while
answering the second call.
To return to person A while putting
person B on hold, dial R, 2.
To return to person A while terminating
the call with person B, dial R, 1.
You receive a phone call from person A and you
want to transfer him to person B.
1
Dial R, 2.
2
Wait for the dialling tone.
3
Dial the number of person B.
Person B picks up the phone.
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Dial R, 4 to transfer the call.
5
Hang up.
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To use the service:
Proceed as follows:
Conference Call (3 Parties)
To set up a conference call:
1
Call person A.
2
Dial R, 2.
Person A is put on hold.
3
Wait for the dialling tone.
4
Dial the number of person B.
Person B picks up the phone.
5
Dial R, 3.
Once the conference call has been established, you
can:
Command overview
Address book
46
1
Dial R, 2 to put the 2 calls on hold.
2
Dial R, 3 to retrieve the 2 held calls.
CLIR on call basis
It is possible to hide your phone number for one
particular call. Dial *31* directly followed by the
phone number of person A.
Forced FXO
To make a phone call over the regular telephone
line:
1
Dial *01*.
2
Wait for the dialling tone, and then dial the
phone number of person A.
The table below lists all standard service codes of the telephony services. These
might be different on your SpeedTouch™, depending on your provider.
Phone command:
Is used to:
R0
drop a held call
reject an incoming call
R1
terminate an active call and switch to the
waiting or held call
R2
put a call on hold
switch between active and waiting or held call
put a conference call on hold
R3
establish a 3-party conference call
R4
transfer a call
*31*
make an anonymous call (use CLIR) on call
basis
*01*
use the regular telephone line
On the SpeedTouch™ Web pages, an address book is available list your contacts, so
that you can easily call or e-mail them. For more information, see “5.5.2 Address
Book” on page 70.
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5 SpeedTouch™ Web Interface
SpeedTouch™
documentation
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Consult:
The SpeedTouch™ Installation and Setup Guide
for more information on setup and installation procedures.
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5.1 Navigation
Navigation components
The SpeedTouch™ Web interface consists of the following components:
Menu
Language Bar
Navigation Bar
Notification Area
Tasks
Navigation bar
Notification area
Language bar
Menu
Tasks
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5.1.1 Menu
Menu items
Collapsing and
expanding the menu
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The menu is located on the left side of the page and consists of the following menu
items:
SpeedTouch:
Provides basic information on the SpeedTouch™.
Broadband Connection:
Allows you to view/configure your broadband connections.
Toolbox:
Allows you to assign games or applications to a device and secure your
Internet connection.
Home Network:
Allows you to manage your local network.
You can collapse/expand the menu by clicking the arrow located at the top of the
menu.
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5.1.2 Language Bar
Language bar
The language bar is located under the SpeedTouch™ logo and allows you to
change the language of the SpeedTouch™ Web interface.
!
50
The language bar will only be shown if more than one language is available.
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5.1.3 Navigation Bar
Navigation bar
Display level
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The navigation bar is located at the top of the page and allows you to:
View the current user name.
Click this name to change your password or switch to another user.
View the current position on the SpeedTouch™ Web interface.
Get context-related Help information.
Depending on the page you are viewing, the following buttons will be available:
Overview to view a summary of the current status or configuration.
Details to view more detailed information on the current status or
configuration.
Configure to change the current settings.
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5.1.4 Notification Area
Notification area
The notification area is located under the Navigation Bar and is used to display:
Error messages, indicated by a red traffic light.
Warnings, indicated by an orange traffic light.
Information, indicated by a green traffic light.
If none of these events occur, the notification area will not be shown.
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5.1.5 Tasks
Tasks
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To allow a quick configuration of your SpeedTouch™, some pages may offer you a
number of related tasks in the Pick a task list. These tasks will guide you to the page
where you can perform the selected task.
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5.2 Home
SpeedTouch™ home
page
54
The SpeedTouch™ home page gives you a short overview of all the configurable
aspects of the SpeedTouch™:
SpeedTouch
Broadband Connection
Toolbox
Home Network
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5.3 SpeedTouch
The SpeedTouch menu
The SpeedTouch page
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The SpeedTouch menu consists of the following items:
Information
Configuration
Event Logs
The SpeedTouch page gives you some basic information on the SpeedTouch™:
Product Information
Configuration
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5.3.1 Information
Information
56
The Information page summarizes important information on your SpeedTouch™.
You may need this information when you contact your helpdesk.
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5.3.2 SpeedTouch™ Easy Setup
Easy Setup Wizard
The Easy Setup Wizard helps you to configure your SpeedTouch™ Internet
connection.
Proceed as follows to configure the SpeedTouch™ using the SpeedTouch™ Easy
Setup wizard:
1
In the left menu, click SpeedTouch.
2
In the Pick a task list, click Set up.
The Easy Setup wizard will now guide you through the configuration of your
SpeedTouch™.
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5.3.3 Restart
Restarting your
SpeedTouch™
Proceed as follows:
1
In the left menu, click SpeedTouch.
2
In the Pick a task list, click Restart.The following message appears:
3
Click Yes, restart my SpeedTouch.
The SpeedTouch™ restarts.
The SpeedTouch™ returns to the Home page.
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5.3.4 Configuration
Overview
Details
Configure
The Overview page displays the current configuration of your SpeedTouch™.
The Details page displays more detailed information on the current configuration of
your SpeedTouch™.
The Configure page allows you to change the current configuration.
If you want to:
Reconfigure your SpeedTouch™:
Click Configuration Wizard under Service Configuration. For more
information, see “5.3.2 SpeedTouch™ Easy Setup” on page 57.
Configure the time settings of your SpeedTouch™:
Select Auto-configuration if you want the SpeedTouch™ to use a time
server to synchronise its clock to a dedicated time server.
Clear Auto-configuration to manually configure the SpeedTouch™ time
settings.
Disable/enable Web browsing interception or set it to automatic:
In the Web Browsing Interception list, click the Web browsing interception
setting of your choice.
!
If you disable Web browsing interception or set it to automatic you
will not be able to use Parental Control.
Click Apply to apply and save your settings.
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5.3.5 Back up & Restore
Introduction
Accessing the Backup
& Restore page
Saving your current
configuration
Restoring a previously
saved configuration
The Back up & Restore page allows you to:
Save your current configuration.
Restore a previously saved configuration.
Proceed as follows:
1
In the SpeedTouch menu, click Configuration.
2
Click Configure.
3
In the Pick a task list, click Save or Restore Configuration.
Proceed as follows:
1
Click Back up Configuration Now.
2
Click Save.
3
Choose a location to save your backup file and click Save.
Proceed as follows:
1
Click Browse.
2
Select the configuration file you want to restore and click Open.
3
Click Restore Configuration Now.
The SpeedTouch™ loads your configuration and restarts.
At the end of the procedure, the SpeedTouch™ returns to the Home page.
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5.3.6 Reset to Factory Defaults
Introduction
Resetting the
SpeedTouch™ factory
defaults
The Reset to Factory Defaults page allows you to reset the SpeedTouch™ to return
to the initial configuration of your SpeedTouch™. All your changes will be
deleted.The following message appears:
Proceed as follows:
1
In the left menu, click SpeedTouch.
2
In the Pick a task list, click Return to Factory Default Settings.
3
Click Yes, reset my SpeedTouch.
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If you reset your SpeedTouch™ to factory default settings, all active
connections will be disconnected.
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5.3.7 Event Logs
Event Logging
The Event Logs page summarizes the last events recorded on your SpeedTouch™.
Recorded Events
The Recorded Events table gives you an overview of the last event logs that have
been recorded since the SpeedTouch™ was turned on. The first column of the table
indicates the importance of the event log.
Indicator
Description
Informational
Warning
Error
Category
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The Category list allows you to filter the events shown in the Recorded Events
table. For example, by clicking Security you can view all security related events, for
example generated by the SpeedTouch™ firewall.
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5.4 Broadband Connection
The Broadband
Connection menu
The Broadband
Connection page
The Broadband Connection menu consists of following menu items:
DSL Connection
Internet Services
The Broadband Connection page gives you a short status overview of the
connections configured on the SpeedTouch™.
Click View more to see more information on the selected broadband connection.
If you configured a dial-up connection, you can establish/terminate the
connection by clicking Connect/Disconnect.
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5.4.1 Connectivity Check
Introduction
Checking your Internet
connectivity
On this page, you can perform a connectivity check on an Internet service of your
SpeedTouch™. The following message appears:
Proceed as follows:
1
In the left menu, click Broadband Connection.
2
In the Pick a task list, click Check connectivity to the Internet.
3
In the Internet Service to Check list, click the Internet service that you want to
check.
4
Click Check Connectivity.
The SpeedTouch™ lists the test results in the Test Results list.
Analysing the test
results
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If the test is successful, you will get a list of green check marks. Otherwise a red
cross will indicate which tests have failed.
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5.4.2 DSL Connection
Overview
Details
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Click Overview to view basic information on your DSL connection.
Click Details to view more detailed information on your DSL connection.
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5.4.3 Internet Services
Internet Services
information
The Internet Services page displays information on your Internet Connection(s).
If you configured a dial-up connection you can establish/terminate the
connection by clicking Connect/Disconnect.
To view more detailed information on a specific connection, click the View more link
of the corresponding connection.
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5.4.4 Internet Service Settings
Accessing the Internet
Service Settings page
Overview
Proceed as follows:
1
In the Broadband Connection menu, click Internet Services.
2
Click the View more link of the Internet service you want to view.
The Overview page gives you basic information on the selected Internet Service.
If you configured a connection you can establish/terminate the connection
by clicking Connect/Disconnect.
Details
The Details page gives you more detailed information on the selected Internet
Service.
If you configured a dial-up connection you can establish/terminate the
connection by clicking Connect/Disconnect.
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5.5 Toolbox
The Toolbox menu
The Toolbox page
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The Toolbox menu consists of the following menu items:
Remote Assistance
Allows you to make your SpeedTouch™ accessible for remote support.
Address Book
Allows you to add, edit or delete contacts.
Telephony
Allows you to configure your Voice over IP (VoIP) network.
Game & Application Sharing
Allows you to share services and games that you run in your private network
towards the Internet.
Parental Control
Allows you to block/allow access to specific Web sites.
Firewall
Allows you to configure the security level of the SpeedTouch™ firewall.
Intrusion Detection
Allows you to view the intrusions you are protected against.
Dynamic DNS
Allows you to assign a DNS host name to your broadband connection(s).
User Management
Allows you to manage the users configured on your SpeedTouch™.
The Toolbox page gives you an overview of the available services and their current
status. You can click on the names of these services to go to the corresponding Web
page.
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5.5.1 Remote Assistance
Enabling Remote
Assistance
The Remote Assistance page allows you to make your SpeedTouch™ accessible for
remote support.
If you want to enable remote assistance, you must be connected to the
Internet.
!
Proceed as follows to use remote assistance:
1
If necessary, type a password in the Password box.
2
Click Enable Remote Assistance.
3
Pass the information listed under:
URL
Username
Password
to your technical support, in order for them to be able to access your
SpeedTouch™.
Once the technical support is connected, no other connections can be
made.
Terminating remote
assistance
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The remote assistance session ends:
if the technical support disables remote assistance.
after 20 minutes of inactivity.
after restarting your SpeedTouch™.
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5.5.2 Address Book
The Address Book page
Contact Details
Managing contacts
The Address Book page allows you to add, edit or delete contacts so that you can
easily call or e-mail them.
Per Contact following information can be specified:
Last and First Name
Business, Home and Mobile telephone number
The Voice over IP SIP URI
E-mail address
you can freely add, edit or delete contacts from your address book.
You can:
Click Add to add a contact.
Click Edit to edit a contact.
Click Delete to delete a contact.
All information provided per contact is optional except for the Last and First Name,
and can be updated or completed at any time.
The Address book resides on the SpeedTouch™, so everyone that is
allowed access to the SpeedTouch™ web interface can view and use the
Address book.
Using the Address book
The contact details of a contact in your Address book allow you to directly make a
call or send a message from out the SpeedTouch™ web interface.
Per contact you can click (if available):
Business: to make a call to the contact’s business telephone number
Home: to make a call to the contacts home telephone number
Mobile: to make a call to the contact’s mobile telephone number
Other or SIP uri: to make a call to the contact’s VoIP telephone number
E-mail: for sending an E-mail message to the contact.
Am E-mail client must be installed on the host from which you initiate
the E-mail message.
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5.5.3 Telephony
Introduction
The SpeedTouch™ is equipped with:
Two Phone ports allowing you to connect up to two phones for making phone
calls over the Internet.
One PSTN port allowing you to make phone calls over the Public Switched
Telephone Network (PSTN) network.
For more information on how to set up your Voice over IP (VoIP) network,
consult the User’s Guide on the SpeedTouch™ Setup CD.
Overview
On this page you can view the ten last calls (or missed calls) handled by your
SpeedTouch™. Incoming and Outgoing calls are indicated as follows:
Indicator
Description
Incoming call
Outgoing call
To view the complete list, click View telephony statistics and logs in the Pick a task
list.
For more information, see “5.5.4 Telephony Statistics” on page 75.
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On this page you can view detailed information on your current VoIP configuration.
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Configure
Expert Configure
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This page allows you to:
Disable/enable the telephone service.
Configure your VoIP settings:
SIP Uniform Resource Identifier (URI)
Username and password:
The username and password are used when authentication is requested
by another SIP entity such as a Proxy or Registrar.
Port:
The voice port that will be associated with this account.
On this page you can view/change the following SIP parameters:
Registrar:
The IP address of your SIP registrar.
Registrar Port:
The port used by your SIP registrar (usually port 5060). This port will be used
to contact the SIP registrar.
Proxy:
The IP address of your SIP proxy.
Proxy Port:
The port used by your SIP proxy (usually port 5060). This port will be used to
contact the SIP proxy server.
Expire Time
When the Expire Time is not filled in, a default value of 3600 seconds will be
used.
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Telephony services
table
To view the telephony services:
1
In the upper right corner, click Details.
2
In the Pick a task list, click View telephony services.
Configure View the telephony services:
1
In the upper right corner, click Configure.
2
In the Pick a task list, click Configure telephony services.
This table consists of the following columns:
Services:
Depending on you provider’s configuration, the following services will be
available:
Call Hold:
Allows you to put a call on hold, and return to the call whenever you
want. When the call is on hold you can dial another number or take an
incoming call.
Call Waiting:
Allows you to you to answer or reject an incoming call while you are in a
conversation.
Call Transfer:
Allows you to transfer a call to another person.
Conference Call (3 Party):
Allows you to make a conference call.
Calling Line Identification Presentation:
Allows you to see the phone number of the person who is calling you on
your phone display and in the statistics.
Calling Line Identification Restriction:
Allows you to hide your phone number when making phone calls.
Forced FXO:
Allows you to force the SpeedTouch™ to make the phone call over the
PSTN.
Code:
Displays the code assigned to this service. To:
Activate a service dial “*” followed by the corresponding code.
Deactivate a service dial “#” followed by the corresponding code.
The service will automatically be activated after a few seconds. To
immediately activate it, dial “#” after dialling the code.
Activated:
Indicates whether the service is activated or not.
To activate a service, click Configure in the upper right corner.
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5.5.4 Telephony Statistics
On this page
Call Statistics
On this page, you can view:
Call Statistics
Call Log
The Call Statistics page allows you to view the number of:
Successful incoming calls
Missed incoming calls
Successful outgoing calls
Failed outgoing calls
for the two phones separately or combined.
Call Log
The Call Log page allows you to view a list of the telephone calls handled by the
SpeedTouch™. Incoming and Outgoing calls are indicated as follows:
Indicator
Description
Incoming call
Outgoing call
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5.5.5 Game & Application Sharing
Overview
Configure
The Overview page summarizes the applications or games installed on a particular
local host on your network, for which the SpeedTouch™ should accept inbound
initiated connections coming from the Internet.
On the Configure page, you can:
Select Use UPnP to enable UPnP on the SpeedTouch™.
UPnP provides NAT-Traversal: UPnP aware applications on a PC will
automatically create Hyper-NAT entries on the SpeedTouch™ for incoming
traffic on the protocol ports this type of traffic needs. As a consequence these
applications are able to traverse the SpeedTouch™ without the need for extra
and manual configuration.
UPnP is an architecture for transparent peer-to-peer connectivity of
computers, intelligent appliances, and (wireless) devices. It enables
seamless operation of a wide range of games and messaging
applications.
For security reasons you are able to configure the UPnP policy towards
Windows XP and UPnP aware applications and Operating Systems.
In case you select the Use Extended Security check box, only limited UPnP
operation between a host running MS Windows XP and the SpeedTouch™ is
allowed: A local host is:
NOT allowed to connect/disconnect the SpeedTouch™ Internet Gateway
Device (IGD) connection.
Allowed to add/delete Hyper-NAT entries only for its own IP address, not
for other local hosts.
If you clear the Use Extended Security check box, all UPnP- and IGD-based
communication between any local host and the SpeedTouch™ is allowed.
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Assign a game or application to a specific network device.
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5.5.6 Defined Games & Applications
Accessing the Defined
Games & Applications
page
Proceed as follows to access the Defined Games & Applications page:
The Defined Games &
Applications page
This page gives you an overview of the games and applications defined on your
SpeedTouch™. Each game or application can be assigned to a device on your local
network.
1
In the Toolbox menu, click Game & Application Sharing.
2
In the Pick a task list, click Modify a game or application.
If you want to:
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View the translation rules of a game or application, click the name of the rule.
Change the translation rules of a game or application, click the Edit link of the
game or application.
Remove a game or application from your SpeedTouch™, click the Delete link
of the game or application.
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5.5.7 Game or Application Definition
Accessing the Game or
Application Definition
page
Overview
Proceed as follows to access the Game or Application Definition page:
1
In the Toolbox menu, click Game & Application Sharing.
2
In the Pick a task list, click Modify a game or application.
3
Click the name of the game or application you want to view/change.
This page gives you an overview of the port mappings used to allow this service or
game to be initiated from the Internet.
Consult the user’s guide or support pages of your application to know which
ports are being used by this application.
A service consists of one or more TCP/UDP port ranges. Each incoming port range
can be translated into a different internal (local network) port range. Port ranges can
be statically assigned to devices or dynamically assigned using an outgoing trigger.
Configure
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Under:
Game or Application Name you can:
Change the name of the game or application.
Game or Application Definition you can:
Change the TCP/UDP port definition for this game or application.
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Adding a Port
Translation rule
Proceed as follows:
1
Click the Edit link of the TCP/UDP port definition of the game or application.
2
In the Protocol list, click the protocol the game or application uses.
3
In the Port Range box, type the port range the game or application uses.
4
In the Translate To box, type the port range to which the SpeedTouch™ has to
translate the ports specified under Port Range.
5
If you want to make a dynamic translation rule you must specify a trigger
protocol and port.
As soon as the SpeedTouch™ receives outgoing traffic on this trigger
port, it will activate this translation rule.
6
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Click Apply.
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5.5.8 New Game or Application
Creating a new game or
application
Proceed as follows:
1
In the Toolbox menu, click Game & Application Sharing.
2
In the Pick a task list, click Create a new game or application.The following
window appears:
3
Type the name of the game or application in the Name box.
4
Click:
Clone Existing Game or Application if you want to start from the port
mappings of the selected game or application.
Manual Entry of Port Maps if you want to manually configure the port
mapping for this game or application.
The SpeedTouch™ creates the game or application and takes you to the Game
or Application Definition page to configure the port mappings for this game or
application.
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Enter the necessary port mappings and click Add.
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5.5.9 Parental Control
Parental Control
The SpeedTouch™ allows you to block/allow particular Web sites:
Based on the Web site’s URL.
As within a Web site lots of references can be made to other URLs, it is
recommended to use this feature in combination with content based
filtering.
Based on the Web site’s content.
By redirecting a Web site to another Web site.
If your administrator account is configured as default user, make sure you
configure a password for this account or change the default user. Otherwise
users on your local network can browse to your SpeedTouch™ to disable
your filtering rules.
!
For more information, see “5.5.16 User Management” on page 94 and
“5.5.18 Change Default User” on page 97.
Overview
The Overview page displays:
The current Address Based Filtering rules.
The current Content Based Filtering configuration.
To view which content types are blocked/allowed, click Details. For more
information, see “5.5.11 Content Level” on page 86.
!
Configure
Content levels
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Address based filtering rules have priority over content based filtering
rules.
On the Configure page, you can:
Deny access to a specific web site.
Allow access to a specific Web site.
Redirect a Web site.
Configure content based filtering settings.
The following content levels are available:
All:
Allow all categorized Web sites.
Legal:
Allow all except illegal, extreme, spam and spyware Web sites.
Teenagers:
Block illegal, adult, extreme, online ordering/gambling, spam and spyware
Web sites.
Children:
Only allow children-save Web sites.
BlockAll:
Block all categorized Web sites.
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Deny access to a
specific Web site
Use this feature if:
Allow is selected under Action for Unknown Sites.
Block is selected under Action for Unknown Sites and you want to make an
exception on an allow rule. For example: you are allowing “provider.com” but
you want to deny access to “mail.provider.com”.
A content category/group is allowed by Content Based Filtering and you want
to make an exception. For example: you are allowing Web Mail content but
you want to deny access to “mail.provider.com”.
Proceed as follows:
1
Type the URL of the Web site you want to block (for example
“mail.provider.com”) in the Web Site box.
2
In the Action list, click:
3
Allow access to a
specific Web site
Block if you want to block this Web site.
Redirect if you want to redirect to another page. Type the address of the
redirect page in the Redirect box.
Click Add.
Use this feature if:
Block is selected under Action for Unknown Sites
Allow is selected under Action for Unknown Sites and you want to make an
exception on a block/redirect rule. For example: you are blocking “bank.com”
but you want to allow access to “netbanking.bank.com”.
A content category/group is blocked by Content Based Filtering and you want
to make an exception. For example: you are blocking Finance / Investment
content but you want to allow access to “netbanking.bank.com”.
Proceed as follows:
Redirect a Web site
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Type the URL of the Web site you want to allow (for example
“netbanking.bank.com”) in the Web Site box.
2
Click Allow in the Action list.
3
Click Add.
Proceed as follows:
1
Type the URL of the Web site you want to redirect (for example “cracks.am”)
in the Web Site box.
2
Click Redirect in the Action list.
3
Type the URL of the Web site you want to redirect to (for example
“mycompany.com/internetpolicy.htm”) in the Redirect box.
4
Click Add.
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Redirecting all Web
sites
Configure content
based filtering settings
Proceed as follows:
1
Type “*” in the Web Site box.
2
Click Redirect in the Action list.
3
Type the URL of the Web site you want to redirect to (for example
“mycompany.com/internetpolicy.htm”) in the Redirect box.
4
Click Add.
5
Type the URL of the Web site you want to redirect to (for example
“mycompany.com/internetpolicy.htm”) in the Web Site box.
6
Click Allow in the Action list.
7
Click Add.
Under Content Based Filtering you can:
Enable/disable content based filtering.
Allow/block uncategorized Web sites.
Select a content level in the Content Level list.
To change a content level definition, click the Edit link of the content
level you want to change. For more information, see “5.5.11 Content
Level” on page 86.
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5.5.10 Web Filtering Activation
Accessing this page
Web Filtering Activation
page
Standard license
activation
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Proceed as follows:
1
In the Toolbox menu, click Parental Control.
2
In the Pick a task list, click Activate Web Filtering License.
This page you can:
Activate a Web Filtering evaluation license.
Activate a free 30-days Web Filtering evaluation license.
Proceed as follows:
1
Click Standard.
2
In the License Key box, type the license key provided by your ISP.
3
Click Apply.
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5.5.11 Content Level
Accessing the Content
Level page
Overview
Proceed as follows:
1
In the Toolbox menu, click Parental Control.
2
Click Configure.
3
Click the Edit link of the content level you want to edit.
The Content Level page gives you an overview of the different categories and their
rules.
The following icons indicate whether the content type is allowed or not.
Icon
Description
The category/group is allowed.
The category/group is not allowed.
The group is partly allowed.
Configure
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This page allows you to change:
The content level name.
The content level description.
The content level configuration.
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5.5.12 New Content Level
Accessing the New
Content Level page
Procedure
On this page you to create a new content level. Proceed as follows to access this
page:
1
In the Toolbox menu, click Parental Control.
2
In the upper right corner, click Configure.
3
In the Pick a task list, click Create a new content level.
To apply a new content level, you must perform the following actions:
1
Content level creation
2
Content level configuration
3
Content level definition
4
Content level activation
!
Content level creation
You can create up to 16 content levels.
Proceed as follows:
1
In the Name box, type a name for the new content level.
2
In the Description box, type a short text to describe what this security level will
do.
3
Click Next.
The Configuration section appears.
Content level
configuration
Proceed as follows:
1
Click:
Clone Existing Level to start from a previously created content level.
If no levels have been defined before, this option will not be
shown.
2
Black List to allow all Web sites by default.
White List to block all Web sites by default.
Click Next.
The Content level definition section appears.
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Content level definition
Only Web sites that match the selected content level will be allowed. Proceed as
follows:
1
2
Content level activation
If you want to:
Allow a category:
Select the check box next to the category name.
Allow an entire group:
Select the check box next to the group name.
Block a category:
Clear the check box next to the category name.
Block an entire group:
Clear the check box next to the group name.
Click Apply.
To activate your new content level:
1
In the Toolbox menu, click Parental Control.
2
In the upper right corner, click Configure.
3
In the Content Level list, select your new content level.
4
Click Apply.
The new content level is now active.
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5.5.13 Firewall
About the firewall
The firewall allows you to secure traffic from and to the SpeedTouch™. There are
different security levels, depending on the degree of security you need.
Overview
The Overview page summarizes the overall security policy configured on your
SpeedTouch™.
Configure
On the Configure page you can select the security level of the SpeedTouch™.
Security Levels
Select one of following security levels:
BlockAll:
All traffic from and to the Internet is blocked. Game and Application Sharing is
not allowed by the firewall.
Although BlockAll should block all connections, some mandatory types
of traffic such as DNS will still be relayed between LAN and WAN via
the SpeedTouch™.
Standard:
All outgoing connections are allowed. All incoming connections are blocked,
except for inbound connections assigned to a local host via Game and
Application Sharing.
Disabled:
All in- and outgoing traffic is allowed to pass through your SpeedTouch™,
including Game and Application Sharing.
This is the default firewall level.
The firewall levels only have impact on the forward hook. This means that
the handling of traffic from and to the Web pages of the SpeedTouch™ is
independent of the selected firewall level.
Protocol checks will be performed on all accepted connections, irrespective
of the chosen level. You can only disable protocol checks via the CLI.
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Details of a security
level
To view the details of the currently active security level:
1
In the Toolbox menu, click Firewall.
2
Click the Details link.
Following information is provided per rule that is part of the security level
Creating a new security
level
Editing a security level
The name of the rule
The Action that is applied on the traffic when the rule is valid
The Source and Destination interface or IP address (range) to which the rule
applies
The protocol or SpeedTouch™ Service for which the rule applies.
The number of Hits (number of times that the rule was applied to traffic).
Proceed as follows:
1
In the Toolbox menu, click Firewall.
2
In the upper right corner, click Configure.
3
In the Pick a task list, click Create a new Security Level.
4
In the Name box, type a name for the new security level.
5
Choose an existing security level to clone from.
6
Click Apply.
Proceed as follows:
1
In the Toolbox menu, click Firewall.
2
In the upper right corner, click Configure.
3
Select a security level, and then click the Edit link.
The firewall settings of the selected security level appear.
4
5
You can:
Select a row using the Edit link to modify the security rule.
Click Add to create a new security rule.
Edit or define following parameters of the rule:
The Name of the security rule
The Source Interface and IP Address (range)
Use Any as IP address in case all traffic for the interface should
be parsed.
Or you can type a User-defined IP address (range).
The Destination Interface and IP Address (range)
Use Any as IP address in case all traffic for the interface should
be parsed.
Or you can type a User-defined IP address (range).
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The Service type of the traffic; this can be a protocol (dns, smtp, ...) or a
specific SpeedTouch™ system service.
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Select an Action that should be done on traffic for which the security rules
applies:
Accept: to allow the traffic to pass
Deny: to drop the traffic (without notification)
Count: to let the traffic pass, but count it (Hits)
Click Apply.
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5.5.14 Intrusion Detection
Intrusion Detection
Your SpeedTouch™ protects your network against malicious intrusions. The
Intrusion Detection page shows you the intrusions you are protected against.
The Protected Intrusions table shows the number of times the SpeedTouch™
actively protected your network against each intrusion since last statistics reset.
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5.5.15 Dynamic DNS
Dynamic DNS
Overview
Configure
The Dynamic DNS service allows you to assign a dynamic DNS host name (for
example john.dyndns.org) to a broadband connection even if it is using a dynamic
IP address. As soon as the device gets a new IP address, the dynamic DNS server
updates its entry to the new IP address.
Click Overview to view the different Dynamic DNS clients with their name, host
names, interface and IP address.
On the Configure page, you can assign a Dynamic DNS host name to a broadband
connection. Proceed as follows:
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Create an account at the Dynamic DNS service of your choice, for example:
www.dyndns.org
www.no-ip.com
www.dtdns.com
2
On the Dynamic DNS page, click Configure.
3
Select the Enabled check box.
4
If necessary, click the broadband connection to which you want to assign the
Dynamic DNS hostname in the Interface list.
5
Type the user name and password of your Dynamic DNS service account in
the corresponding fields.
6
In the Service list, click your Dynamic DNS service.
7
In the Host box, type the host name you want to assign to this interface (for
example myspeedtouch.dyndns.org).
8
Click Apply.
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5.5.16 User Management
Overview
The Overview page gives you an overview of the currently configured users and
their privileges.
Click the name of a user to edit his user account.
Configure
Types of users
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On the Configure page, you can:
Click Add to create a new user account.
Click Edit to change a user account.
Click Delete to remove a user.
The table below shows the types of users and their privileges:
User
Privileges
root
This is the root (master) account. This
user has all privileges without any
exceptions or limitations.
SuperUser
This user can perform any service via
any access channel from any access
origin.
TechnicalSupport
This user can perform any service via
any access channel from WAN origin
only.
Administrator
This user can perform any service via
any access channel from LAN or Local
origin only.
LAN_Admin
This user can perform only LAN
related configurations via any access
channel from any origin.
Poweruser
This user has access
to the GUI (Service/overview page) via
HTTP or HTTPS access channel from
LAN origin only.
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User
Privileges
WAN_Admin
This user can perform only WAN
related configurations via any access
channel from any origin.
User
This user has access to the GUI
(Overview pages, remote assistance)
via HTTP or HTTPS access channel
from LAN origin only.
Guest
This user does not have any privileges.
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5.5.17 Edit User
Editing a user account
Proceed as follows:
1
In the Toolbox menu, click User Management.
2
Under Local User Data, click the name of the user you want to edit.
The Edit User page appears. On this page, you can:
Click Reset Password to reset the password of the selected user to the
user name. So, if you reset the password of John his password will be
“John”.
Change the administration rights of the selected user.
!
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You can not change the administration rights of the account you
are logged on with.
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5.5.18 Change Default User
The Default User page
On this page you can change the default user. If users browse to the SpeedTouch™
Web pages, they will be automatically logged on with this account.
!
Changing the default
user
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To allow users to automatically log on under this account, this default user
account must be configured with a blank password.
Proceed as follows:
1
In the Toolbox menu, click User Management.
2
In the Pick a task list, click Set the default user.
3
The Change Default User page appears.
4
In the User Name list, click the name of the new default user.
5
Click Change Default User to confirm your choice.
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5.5.19 Add User
Adding users
Proceed as follows:
1
In the Toolbox menu, click User Management.
2
In the Pick a task list, click Add new user.
3
The Add User page appears.
4
Under User definition you can configure:
The name of the new user.
The password of the new user will be equal to the user name; for
example if the user name is John Doe, the password will be
John Doe. Also when resetting a user, the password will be
changed into the user name.
!
The administration rights of the new user.
!
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You can only add users with less than or equal administration
rights as yourself.
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5.6 Home Network
Home Network Menu
The Home Network
page
Viewing (wireless) client
information
Viewing Telephony
information
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The Home Network menu consists of the following items:
Devices
Allows you the view/configure the devices detected on your local network.
Interfaces
Allows you to view/configure the interfaces that are available on the
SpeedTouch™.
The Home Network page gives you an overview of your SpeedTouch™ network.
If you click on a (wireless) client you can:
View the (wireless) client’s network settings.
Configure the (wireless) client’s network settings by clicking Configure.
If you click Telephony you can view/change your VoIP configuration.
For more information, see “5.5.3 Telephony” on page 71.
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5.6.1 Devices
Overview
The Overview page gives you an overview of the devices that are currently
connected to the SpeedTouch™ network. Click on a device name to get more
information on a specific device.
The detected device ‘dsldevice’ is the SpeedTouch™ itself.
Configure
The Configure page gives you an overview of the devices that are currently
connected to the SpeedTouch™ network.
If you want to:
Get more information on a specific device, click on the name of the device.
See “5.6.2 Device Settings” on page 101 for more information.
Edit a device from the Detected Device(s) list, click Edit.
Delete a device from the Detected Device(s) list, click Delete.
Once a device connects to the SpeedTouch™ network, it will remain
listed in the Detected Device(s) list until you delete it.
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5.6.2 Device Settings
Accessing the device
settings page
Overview
Proceed as follows:
1
In the Home Network menu, click Devices.
2
In the Detected Device(s) list, click the name of the device you want to view.
The Overview page displays the following items:
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Information allows you to view:
Status shows whether the device is currently connected to the
SpeedTouch™ network.
Type shows the device type.
Connected To shows the interface to which the device is currently
connected.
Addressing allows you to view:
Physical Address shows the MAC address of the device.
IP Address Assignment shows whether the device is using a static or
dynamic IP address.
IP Address shows the current IP address of the device.
Always use the same address indicates whether the wireless client has a
static DHCP lease or not.
DHCP Lease Time displays the time for which the wireless client can use
this IP address.
Connection Sharing:
Gives you an overview of the games or services that are currently assigned to
this device. Click the name of the game or service to view the used port
mappings.
For more information, see “5.5.7 Game or Application Definition” on page 79.
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Configure
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The Configure page allows you to:
Change the device information.
Allow a game or service running on this device to be initiated from the
Internet.
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5.6.3 Assign Public IP
Introduction
On this page you can assign the public IP address of your Internet Connection(s) to
a specific device on your local network. You might want to do this if:
You do not want to use the Network Address Translation engine of your
SpeedTouch™.
This device is running server applications (Web server,...) and you want it to be
accessible from the Internet.
You can also achieve this by creating a port mapping for the specified
server, as described in “5.5.5 Game & Application Sharing” on
page 76.
!
Assigning the public IP
address to a device
This device has to be considered as the unique access point to your local
network (DMZ).
Be aware that the device to which you assign the public IP address will lose
all security offered by the SpeedTouch™.
Proceed as follows:
1
In the Home Network menu, click Devices.
2
In the Pick a task list, click Assign the public IP address of a connection to a
device.
3
Click the Edit link of your Internet connection.
4
In the Device list, select the device you want to assign the public address to.
5
Click Apply.
The SpeedTouch™ prompts you to make some adjustments as a result of the
new configuration.
6
Click OK.
7
Release and renew the IP address of the device.
For more information, see your operating system’s user guide or help.
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If necessary, reassign server applications to this device.
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5.6.4 Wireless Device Settings
Availability
Accessing the wireless
device settings page
Overview
This page is only available on SpeedTouch™ devices equipped with a wireless
access point.
Proceed as follows:
1
In the Home Network menu, click Devices.
2
In the Detected Device(s) list, click the name of the wireless device you want to
view.
The Overview page displays the following items:
Configure
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Information allows you to view:
Status displays whether the device is currently connected to the
SpeedTouch™ network.
Type displays the device type.
Connected To displays the interface to which the device is currently
connected.
Allowed on LAN indicates whether the wireless client is allowed to
connect to the SpeedTouch™ WLAN.
Addressing allows you to view:
Physical Address displays the MAC address of the device.
IP Address Assignment displays whether the device is using a static or
dynamic IP address.
IP Address displays the current IP address of the device.
Always use the same address indicates whether the wireless client has a
static DHCP lease or not.
DHCP Lease Time displays the time for which the wireless client can use
this IP address.
Connection Sharing:
Gives you an overview of the games or services that are currently assigned to
this device. Click the name of the game or service to view the used port
mappings.
For more information, see “5.5.7 Game or Application Definition” on page 79.
On the Configure page you can:
Change the device information.
Assign a static DHCP server lease to this device by selecting the Always use
the same address check box.
Allow a game or service running on this device to be initiated from the
Internet.
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5.6.5 Access Point Settings
Availability
Accessing the Access
Point settings
This page is only available on SpeedTouch™ devices equipped with a wireless
access point.
Proceed as follows:
1
In the left menu, click Home Network.
2
Under Wireless, click the name of the Access Point you want to view or
configure.
The Access Point names have the following format: “WLAN: “ +
Network Name, for example “WLAN: SpeedTouch123456”.
Overview
Details
The Overview page displays a brief overview of the current configuration.
The Details page displays a more detailed overview of the current configuration.
Under Configuration, the following fields are available:
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Interface Enabled:
Indicates whether the wireless interface is enabled or disabled.
Physical Address:
Displays the Base Service Set Identifier (BSSID) of the selected Access Point.
Network Name (SSID):
Displays the network name of your WLAN.
Interface Type:
Displays one of the following interface types:
802.11b
Only stations that are configured in 802.11b mode can associate.
802.11b(legacy)/g
This is a special compatibility mode for 802.11b/g and is in fact designed
for older types of b-clients. Use this mode if you are experiencing
problems with wireless clients that connect to the SpeedTouch™ Access
Point.
802.11b/g
Only stations that are configured in 802.11b/g mode can associate.
802.11g
Only stations that are configured in 802.11g mode can associate.
Actual Speed:
Displays the current transmission speed.
Channel Selection:
Displays whether you select a fixed channel yourself or the SpeedTouch™
selects a channel for you.
Region:
Displays your region.
Channel:
Displays the channel that is currently used by the Access Point.
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Allow multicast from Broadband Network:
Displays whether you to allow/deny multicast messages from the Internet.
Large bandwidth streams, like video streams, have a large impact on
your wireless performance.
WMM:
Displays whether WMM is enabled or disabled.
WMM or Wi-Fi MultiMedia enhances QoS at wireless driver level. It
provides a mechanism to prioritise wireless data traffic to and from
the associated (WMM capable) stations.
Under Security the following fields are available:
Broadcast Network Name:
By default the SpeedTouch™ broadcasts its network name, allowing you to
easily recognise your wireless network in the list of available networks. Once
you have configured your wireless clients, it is recommended to disable this
feature by clearing this check box.
Allow New Devices:
Allows you to change the access control used by the SpeedTouch™.
Encryption:
Allows you to select an encryption level for your wireless network. The
following encryption methods are supported by the SpeedTouch™:
The Wired Equivalent Protocol (WEP)
WPA-Pre Shared Key (WPA-PSK)
The default WEP key and the default WPA key are printed on the
SpeedTouch™ bottom label.
!
Configure
WEP
Before configuring the SpeedTouch™ encryption, make sure you
know which encryption methods are supported by your wireless
client.
On the Configure page, you can change the configuration details displayed on the
Details page.
The Wired Equivalent Privacy (WEP) algorithm protects wireless communication
from eavesdropping.
WEP relies on a secret key that is shared between the wireless client (for example a
laptop with a wireless Ethernet card and the SpeedTouch™. The fixed secret key is
used to encrypt packets before they are transmitted. Meaning during transmission
between client and AP ("in the air") the information in the packets is encrypted.
If your wireless client(s) support(s) WPA-PSK we recommend you to use
WPA-PSK, because WEP encryption has been proven to have some security
issues.
To enable WEP:
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1
Select Use WEP Encryption
2
In the WEP Key Length list, click the desired Data Security level (either 64-bit
or 128-bit and Alphanumeric or Hexadecimal).
3
In the Encryption key box, type a Network key of your choice. In case of:
64 bit, Alphanumeric:
The 40-bit Network key must consist of 5 alphanumeric characters.
64 bit, Hexadecimal:
The 40-bit Network key must consist of 10 hexadecimal digits.
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WPA-PSK
128 bit, Alphanumeric:
The 104-bit Network key consists of 13 alphanumeric characters.
128 bit, Hexadecimal:
The 104-bit Network key consists of 26 hexadecimal digits.
4
Click Apply to immediately apply your changes.
5
Configure your wireless client(s) with the same settings.
The SpeedTouch™ supports WPA-PSK, which offers three advantages over WEP:
Authentication via a 4-way handshake to check whether the Pre-Shared Keys
(PSKs) are identical.
Stronger encryption types:
Temporal Key Integrity Protocol (TKIP) (default): Instead of using a
fixed WEP key, TKIP uses in pairs temporary session keys which are
derived from the PSK during the 4-way handshake. For each packet
it uses a different key. TKIP also provides a message integrity check
(MIC) and a rekeying mechanism (in seconds).
Advanced Encryption Standard (AES): State-of-the-art encryption;
can only be used if all wireless devices in your WLAN support AES.
Message Integrity Check (MIC). Which is a strong mathematical function in
which the recipient and transmitter each compute and compare the MIC. If
they don't match it is assumed that a third person has been trying to read the
data.
Proceed as follows to enable WPA-PSK:
1
Select Use WPA-PSK Encryption.
2
In the WPA-PSK Encryption Key box, type a pass phrase (also known as Preshared key) of your choice. The pass phrase must consist of 8 to 63 ASCII
characters or 64 HEX digits.
3
In the WPA-PSK Version list, click the desired WPA-PSK version.
Depending on the WPA-PSK version you choose, one of the following
WPA-PSK encryption will be set automatically:
WPA: TKIP
WPA2: AES
WPA+WPA2: TKIP+AES
AES is not yet implemented in most clients but it is in the
SpeedTouch™ because it will be the future security standard.
Access control on the
SpeedTouch™
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4
Click Apply to immediately apply your changes.
5
Configure your wireless client(s) with the same settings.
The following modes are available:
New stations are allowed (automatically):
All New stations can access the SpeedTouch™ WLAN.
New stations are allowed (via registration):
Only allowed stations in the Access Control List (ACL) have access. You can
add new stations via registration.
For more information, see “ Allowing new wireless” on page 108
New stations are not allowed:
Only allowed stations in the Access Control List (ACL) have access.
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Allowing new wireless
If you selected New stations are allowed (via registration) or in the New stations
are not allowed list, wireless clients have to be added manually.
Proceed as follows:
1
In the Home Network menu, click Devices.
2
In the Pick a task list, click Search for wireless devices.
The SpeedTouch™ searches for new wireless stations that use the encryption
key of the SpeedTouch™ Access Point.
The SpeedTouch™ takes you to the Home Network. The new station will be
shown next to the name of the SpeedTouch™ WLAN.
To view the device settings, click the name of the new station. For more
Information, see “5.6.4 Wireless Device Settings” on page 104.
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5.6.6 Configuring WDS
Availability
What is WDS
This page is only available on SpeedTouch™ devices equipped with a wireless
access point.
The Wireless Distribution System (WDS) allows you to extend the range of your
wireless network by introducing one or more WDS-enabled devices into your
wireless network.
!
Configuring WDS
You can only establish WDS links with WDS-enabled devices.
Proceed as follows to access the WDS pages on the SpeedTouch™:
1
In the left menu, click Home Network.
2
Under Wireless, click the Access Point you want to configure for WDS.
The Access Point names have the following format: “WLAN: “ +
Network Name, for example “WLAN: SpeedTouch123456.
Establishing a WDS
connection
3
Click Configure.
4
In the Pick a task list, click Configure WDS.
Proceed as follows:
1
In the Pick a task list, click Scan for wireless Access Points.
The SpeedTouch™ warns you that all associated stations will lose connectivity
for a few seconds.
2
Click OK.
The SpeedTouch™ lists the results in the Accessible Access Points table.
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3
Select the Access Point to which you want to establish a WDS connection.
4
Click Apply.
5
Configure this Access Point with:
The same WEP key if WEP is enabled.
The same fixed channel.
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5.6.7 Interfaces
Interfaces overview
110
The Interfaces page gives you an overview of the interfaces used on your
SpeedTouch™. If you want to know more about the network settings of a specific
interface, click the name of the interface you want to view.
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5.6.8 Interface Settings
Overview
Configure
The Overview page gives you an overview of the current interface settings.
The Configure page allows you to:
Change the IP address settings of the SpeedTouch™.
Change the DHCP IP address pool settings.
Before changing the DHCP pools, make sure that at least one IP
address of the SpeedTouch™ uses the same subnet as the IP
addresses in the DHCP pools.
!
Assigning a new IP
address to the
SpeedTouch™
Under IP Addresses, proceed as follows:
1
Type the IP address of your choice (for example 192.168.1.1) in the left text
box.
2
Type subnet mask (for example 255.255.255.0) in the right text box.
3
Click Add.
Network devices using the same subnet mask can now access the
SpeedTouch™ using this IP address.
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5.6.9 DHCP Pool
DHCP Pool page
Accessing the DHCP
Pool page
On the DHCP Pool page, you can create/change a DHCP pool.
Proceed as follows:
1
In the Home Network menu, click Interfaces.
2
Click the name of the interface which DHCP pool settings you want to change.
3
Click Configure.
4
Under DHCP Pools, click:
Add to add a new DCHP pool.
Edit to edit an existing DHCP pool.
Delete to delete an existing DHCP pool.
This link will only be shown if there are more than one DHCP
pools.
The DHCP Pool page appears.
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Components of the
DHCP Pool page
The following settings are available for configuration:
Interface:
The SpeedTouch™ interface to which the DHCP pool applies.
Start Address:
The start IP address of the DHCP server’s address pool.
End Address:
The end IP address of the DHCP server’s address pool.
Both the start and end IP address define the IP address range used by
the DHCP server to assign leases.
Subnet Mask:
The subnet mask of the DHCP server’s address pool.
Server:
The SpeedTouch™ IP address used as DHCP server address.
Gateway:
The IP address that will be assigned to the DHCP clients as their default
gateway.
Primary DNS:
The IP address of the primary DNS server.
Secondary DNS:
The IP address of the secondary DNS server.
Primary WINS:
The IP address of the primary WINS server.
Secondary WINS:
The IP address of the secondary WINS server.
Lease Time:
The time for which the DHCP client is allowed to use the assigned IP address:
If you select Always give same address to DHCP clients, the lease time
will be automatically set to Infinite.
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Always give same address to DHCP clients:
Select this check box if you always want to use the same IP address for the
DHCP clients.
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Chapter 6
Troubleshooting
6 Troubleshooting
Introduction
This chapter suggest solutions for problems you may encounter while installing or
configuring y our SpeedTouch™.
If the suggestions do not resolve the problem, look at the support pages on http://
www.speedtouch.com/support or contact your service provider.
For Internet connection troubleshooting, refer to the provided Installation and
Setup Guide.
Topics
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In this chapter:
General SpeedTouch™ Troubleshooting
UPnP™ on Windows XP Systems
Voice over IP Troubleshooting
Reset to Factory Defaults
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6.1 General SpeedTouch™ Troubleshooting
SpeedTouch™ does not
work
If none of the LEDs light up, make sure that:
The SpeedTouch™ is plugged into a power socket outlet.
You are using the correct power supply for your SpeedTouch™ device.
The power requirements for your SpeedTouch™ are clearly indicated
on the identification label on the bottom of the SpeedTouch™.
SpeedTouch™
unreachable
If your SpeedTouch™ is cannot be reached due to misconfiguration, you might
consider a hardware reset to factory defaults as described in “6.4 Reset to Factory
Defaults” on page 122.
!
Poor SpeedTouch™
performance
116
The SpeedTouch™ is turned on via the push button at the back panel.
However, note that resetting the SpeedTouch™ to its factory settings will
revoke all the changes you made to the configuration.
Make sure that the SpeedTouch™ is installed and configured as instructed in the
Installation and Setup Guide or as instructed by the Service Provider.
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Chapter 6
Troubleshooting
6.1.1 Wired Ethernet Troubleshooting
LAN LED does not light up
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Make sure that:
The LAN cable is securely connected to the 10/100Base-T port.
You are using the correct cable type for your Ethernet equipment, that is UTP
CAT5 with RJ-45 connectors.
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6.1.2 Wireless Ethernet Troubleshooting
Not able to connect
wireless clients
No wireless connectivity
Poor wireless
connectivity or reach
118
Check the following:
If registration is enabled, you must press the 'Association' button to register
the wireless client or search for wireless devices via the embedded Web
pages.
Make sure the SpeedTouch™ Association Control List is not locked. You can
check this on the Web pages. On the Wireless Access Point settings, make sure
New stations are not allowed is NOT selected.
Make sure that:
Both the wireless client adapter and the SpeedTouch™ are allowed to connect
through wireless channels as defined for local regulatory domain.
The WLAN client is configured for the correct wireless settings (SSID, security
settings).
Check the signal strength, indicated by the wireless client manager. If the
signal is low, try to place the SpeedTouch™ or to direct the SpeedTouch™’s
antenna for optimal performance.
Make sure that the wireless client adapter is enabled (message like “radio
on”).
Check the following:
Choose automatic channel selection or carefully select a radio channel that
does not interfere with other radio channels.
Make sure both the WLAN client adapter and the SpeedTouch™ are allowed to
connect through wireless channels as defined for local regulatory domain.
Check the location of the SpeedTouch™ in the building.
Check the signal strength, indicated by the wireless client manager. If the
signal is low, try to place the SpeedTouch™ or to direct the SpeedTouch™’s
antenna for optimal performance.
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Troubleshooting
6.2 UPnP™ on Windows XP Systems
SpeedTouch™ not
detected by UPnP™ or
IGD Control Client
Adding UPnP™
Check the following:
Make sure the UPnP™ and Internet Gateway Device Control Client Networking
components are added to your Windows XP system.
Your computer doesn’t support UPnP™ if you run an operating system other
than Windows XP and Windows Millennium.
Make sure that UPnP™ is not disabled in the SpeedTouch™ Web page; see
“5.5.5 Game & Application Sharing” on page 76.
If you are running Microsoft Windows XP, it is recommended to add the UPnP™
component to your system.
Proceed as follows:
1
In the Start menu, click (Settings >) Control Panel.
The Control Panel window appears.
2
Click Add or Remove Programs.
The Add or Remove Programs window appears.
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3
Click Add/Remove Windows Components.
4
In the Windows Components Wizard, select Networking Services in the
Components list and click Details.
5
In the Networking Services window, select Universal Plug and Play or UPnP
User Interface and click OK.
6
Click Next to start the installation and follow the instructions in the Windows
Components Wizard.
7
At the end of the procedure the wizard informs you that the installation was
successful. Click Finish to quit.
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Adding IGD Discovery
and Control
Your Windows XP system is able to discover and control Internet Gateway Devices
(IGD), like the SpeedTouch™ on your local network. Therefore it is recommended to
add the IGD Discovery and Control client to your system.
Proceed as follows:
1
On the Windows taskbar, click Start.
2
Select (Settings >) Control Panel > Add or Remove Programs.
3
In the Add or Remove Programs window, click Add/Remove Windows
Components.
The Windows Components Wizard appears:
120
4
Select Networking Services in the Components list and click Details.
5
In the Networking Services window, Select Internet Gateway Device
Discovery and Control Client and click OK.
6
Click Next to start the installation and follow the instructions in the Windows
Components Wizard.
7
At the end of the procedure the wizard informs you that the installation was
successful. Click Finish to quit.
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Troubleshooting
6.3 Voice over IP Troubleshooting
Introduction
Calling over VoIP
If you cannot establish a phone call via your SpeedTouch™, try the suggestions
below.
If you have problems calling via VoIP, check whether:
Your telephone is correctly connected to the SpeedTouch™.
Your telephone is working on the PSTN network:
Connect your phone directly to PSTN.
Try to make a phone call.
Your phone number, user name, and password is configured correctly.
The registrar’s and proxy server’s IP address and port number are configured
correctly.
The PWR, PPP and VoIP Ready LEDs are on.
As soon as the VoIP Ready LED turns on, you will hear a click,
indicating the switch from PSTN to VoIP.
Calling over PSTN
If you have problems calling via the regular phone line, check whether:
Your telephone is correctly connected to the SpeedTouch™.
If the SpeedTouch™ is turned off, phone calls are always routed over
PSTN.
Your telephone is working on the PSTN network:
Connect your phone directly to PSTN.
Try to make a phone call.
The Forced FXO service is activated, or whether your service provider
requested you to dial an extra prefix for making calls via PSTN.
If VoIP is enabled (VoIP Ready LED is on), and when making a forced
FXO call, you will hear a click, indicating the switch from VoIP to
PSTN.
Problems with
supplementary services
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If you have a problem with a supplementary telephony service, check whether the
service is activated.
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6.4 Reset to Factory Defaults
Resetting your
SpeedTouch™
You might consider a reset to factory defaults as described below.
!
Be aware that a reset to factory defaults will revoke all configurational
changes you made to the SpeedTouch™.
You can choose between:
Software reset
Hardware reset
A reset to factory default settings deletes the configuration profile settings.
Therefore, after the reset, a reconfiguration of your SpeedTouch™ will be needed.
Also your WLAN clients will have to be re-associated, as described in
“2.3.2 Connecting Wireless Clients for the First Time” on page 23.
Software reset
Proceed as follows:
1
Go to the SpeedTouch™ Web pages.
2
In the menu, select SpeedTouch > Configuration.
3
In the Pick a task list, click Reset my SpeedTouch to default settings.
The SpeedTouch™ restarts.
4
Hardware reset
The SpeedTouch™ returns to the SpeedTouch™ home page (unless the IP
address of your computer is not in the same subnet as the default IP address
of the SpeedTouch™, being 192.168.1.254).
Proceed as follows:
1
Make sure the SpeedTouch™ is turned on.
2
Use a pen or an unfolded paperclip to push the recessed reset button on the
back panel. The reset button is marked with a red circle. Push it until the power
LED lights red - this will take about 7 seconds.
1
2
3
2
USB
122
1
3
Release the reset button.
4
The SpeedTouch™ restarts.
1
4
2
3
ETHERNET
4
DSL
PSTN
PHONE
RESET
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© THOMSON 2005. All rights reserved.
E-DOC-CTC-20051017-0149 v1.0
Need more help?
Additional help is available online at www.speedtouch.com
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