The IP-PBX with Seamless
Mobility and Universal Connectivity
All progressive organizations are moving to IP-PBXs for the obvious
benefits of flexibility, productivity, integration and cost. While migrating
to IP Telephony, it is extremely important to remember two important
requirements Mobility and Connectivity. An IP-PBX without these two
functions is like a new-generation car without wheels and navigation.
Presenting Matrix ETERNITY - The IP-PBX with Seamless Mobility and
Universal Connectivity.
Matrix ETERNITY provides true mobility to its users by allowing them to
use their mobile phones as PBX extensions. Not only users can make
and receive calls, they can also use most of the PBX functions like
Transfer, Forward, Voice Mail, Directory and Conference using their
mobile phones from within and outside office. This seamless mobility
means complete freedom from being tied to your desk for internal or
external communication.
Further, any IP-PBX worth its name should interface with all-pervasive
legacy and new-generation wireless telecom networks like POTS,
ISDN, T1/E1, GSM, 3G and VoIP. The ETERNITY IP-PBX offers Universal
Connectivity with all these networks combining best of both the worlds.
Thus, ETERNITY facilitates smooth and natural migration to the newage IP infrastructure.
ETERNITY is a family of IP-PBX solutions.
Originally designed for enterprise applications,
ETERNITY family now includes members
suitable for SME and SMB segments. In terms
of number of users, the ETERNITY has solution
for organizations with starting from 8 to 512
of organizations in this segment, Door-Phone
Card is offered in ETERNITY PE. A costeffective version of ETERNITY PE with 3 slots
is offered where ISDN and few other functions
are not required.
The ETERNITY offers a wide range of flexible
call routing functions and convenience
features. This flexibility transforms it into a
versatile IP Telephony platform. The ETERNITY
can be used as a regular office IP-PBX,
Hospitality PBX, Group PBX, Universal
Gateway, Call Center Switch, PLCC Switch, etc.
All the members of the ETERNITY family offer
identical functions and features. They provide
all the telecom network interfaces for
Universal Connectivity. Same user terminals
like digital phones, operator consoles, softphones and ISDN phones can be used with any
ETERNITY IP-PBX. In fact, they all run the same
software making ETERNITY the easiest
system to expand.
ETERNITY ME is the eldest and the biggest in
the family and is targeted at enterprises. It
comes in two configurations; 10 Universal
Slots and 16 Universal Slots. In addition to all
standard functions, ME supports hot-swapping
of cards and redundancy of CPU and Power
Supply to meet mission critical applications.
Matrix ETERNITY allows an organization to
start with its current configuration needs and
expand the system capability in future by
adding more cards to its universal slots. The
ETERNITY is designed to support cards with
homogeneous and hybrid (mix) ports to
maximize port utilization.
Most of IP-PBXs in the market support only
few standard interfaces like FXS, FXO and
ISDN. These products do not support in-skin
interfaces for GSM or 3G. Matrix ETERNITY is
one of the very few IP-PBXs offering in-skin
GSM and 3G cards. In addition, ETERNITY also
supports T1/E1/PRI and E&M making it
capable of interfacing with virtually any
network on the planet. Thus, ETERNITY is an
“open” and truly “integrated” IP-PBX.
Key features like Multi-Party Conference,
Auto-Attendant, Digital Input Port, Digital
Output Port, Analog Input Port, Analog Output
Port, Remote Programming, and SMDR (CDR)
with a large buffer capacity etc. are built into
the system. These features normally warrant
additional investments in most of the other
competitive brands.
Single Line Telephone (SLT)
Digital Key Phone (DKP)
ETERNITY GE is for SME customers having up
to 240 users. It is offered in three configurations
3, 6 and 12 Universal Slots. All the cards
including CPU and Power Supply are
Operator Console (DSS)
IP Phone (SIP Based)
Analog CO Line (TWT)
ETERNITY PE is the youngest and the smallest
member of the family designed for Small and
Medium Businesses (SMB) customers having
up to 48 users. It is offered in two
3 Universal Slots and 6
Universal Slots. Considering the special needs
Mobile (GSM/3G)
VoIP Trunk
E&M Line
Magneto Phone
Voice Mail System (VMS)
Integrated Hybrid PBX (IP and Traditional)
Unlike other IP-PBX, Matrix ETERNTIY IP-PBX
offers connectivity to all legacy and newgeneration telecom networks like POTS, ISDN,
T1/E1, GSM and 3G. This makes ETERNITY a
truly 'Universal Communication Platform' that
offers flexibility to users to avail specific
advantage offered by each of these network. On
extension side, it supports Mobile, IP, Digital
and Analog extensions.
Dynamic DNS (DDNS)
Dynamic DNS client automates the discovery
and registration of IP addresses on the public
network. The remote administrator and the IP
clients can always connect to the ETERNITY
using Domain Name associated with the
dynamic IP. DDNS support ETERNITY IP-PBX
to work without a fixed IP on the public network.
Number of Users
Matrix ETERNITY IP-PBX can register as many
as 1000 IP users as its Clients. ETERNITY
offers complete resilience while registering IP
users. The IP user can be registered to the VoIP
card or shared between the multiple VoIP cards,
installed on the same ETERNITY platform. It
employs licensed architecture as per number of
user registrations.
Feature Transparency
Various system features similar offered to DKP
and SLT user can be used by IP user registered
to ETERNITY IP-PBX. Features such as Voice
Mail, Call Transfer, Call Toggle, Directory
Dialing, Call Forward, Call Hold, Do-NotDisturb, DND override, Call Pickup, Auto Call
Back, Barge-in, Raid etc. are available to IP
NAT and STUN Support
NAT allows multiple devices in a LAN to share
a single public IP address and automatically
creates a firewall between the internal network
and the Internet.
The STUN client allows an IP terminal located
behind a Network Address Translator (NAT) to
obtain the mapped (public) IP address (NAT
address) and port number that the NAT has
allocated for connections to a remote host. SIP
clients can thereby easily register to the VoIP
Card hidden behind the NAT router and
corporate Firewalls. The STUN support is
critical to establish a VoIP call between SIP
clients located behind different type of NATs.
Registrar Server
When a SIP user comes online, they get
registered to the embedded registrar server of
the VoIP card. The registrar authenticates a
user and maintains mapping of their current
and active IP addresses mapped to a user's
VoIP Silence Disconnect Timer
It defines the time limit after which calls are
disconnected, if no voice packets are received
from the SIP clients on the IP Network leads to
better bandwidth resources utilization.
Call Forking
IP based communications offer wider terminal
options such as an IP phone, a softphone,
mobile with SIP client or a PDA. SIP provides a
mechanism called Uniform Resource Identifier
(URI), mapping a user's identity to multiple
devices. Up to three such terminals can be
programmed for a single user. So, when a call
is initiated to those extensions, It is attempted
to all (3) user terminals in parallel, known as
call forking. The user now experiences
extended connectivity; no matter whether he
uses an office IP phone, cell phone (with SIP
client) or a IP soft phone to communicate.
Moreover, it also eliminates the need to keep a
track of users multiple contact addresses.
Number of VoIP Calls
Matrix ETERNITY PE VoIP card supports 8/16
and GE/ME VoIP card supports 16/32 calls at a
time. With Universal Slot Architecture, the VoIP
card can be scaled in equivalence to the
maximum number of slots available with
ME16S as many as 512 VoIP calls are possible.
IP Phone
ITSP Server
PC with Soft Phone
VoIP Trunks
Mobile SIP Client
IP Phone
IP Phone
PC with
Soft Phone
External Music
Door Lock
Mobile Extension
PC for
IP Phone
VSAT Network
Mobile SIP Client
Magneto Phone
PC with
Soft Phone
IP Phone
with SIP Clent
IP Phone
IP Phone
ETERNITY is the true convergence of varied
Telecom Networks. It offers connectivity to
traditional networks such as PSTN, E&M,
Magneto, ISDN BRI and T1/E1/PRI, wireless
networks such as GSM, 3G and newgeneration networks such as VoIP including IP
trunks and extensions.
1.: ?
PC with Soft Phone
PC with Soft Phone
PC with Soft Phone
Mobile Phones as Extensions
Matrix ETERNITY IP-PBX provides true mobility to its users by allowing them to use their mobile
phones as PBX extensions. Not only users can make and receive calls, they can also use most of the
PBX functions like Transfer, Forward, Voice Mail, Directory Dial and Conference from their mobile
phones from within and outside office.
GSM/3G Connectivity
Matrix ETERNITY IP-PBX offers Mobile
connectivity with GSM or 3G networks
through an optional card using multiple SIM
ports. It supports all popular frequency bands
of GSM and 3G networks. Use of a particular
frequency band is user selectable. The default
band is 900+1800 MHz. Important features
like Call Back on Mobile Port, Automatic
Number Translation, Network Selection and
Call Budget are built-in to the system.
3G Network Support
Voice communication through 3G network is
supported with ETTERNITY IP-PBX in the
form of an expansion card. It supports 3G
frequency bands 850, 900, 1900 and 2100
MHz. With 3G, an organization can experience
the Noise-free, Stanch and Crystal Clear
Voice Quality, Enhanced Security and Utmost
Mobile Extension Call Management
Following features are supported on Mobile as
an extension to the PBX system.
• Make Internal and Trunk Calls
Matrix ETERNITY IP-PBX is a versatile platform
finds place in many applications.
• Receive Internal and Trunk Calls
• DDI Routing (on T1E1PRI)
• Return Call to Original Caller (RCOC)
Global Directory Dialing
Personal Directory Dialing
Call Transfer
Call Forward
! Call Forward (Dual Ring)
Multiple Participants Conference
Forced Release
Interrupt Request
DND Override
Call Pickup
Call Toggle
Call Hold
Dual Ring
This feature allows user to attend desk call on
their Mobile handset. Simultaneous ringing on
internal extensions as well as on mobile
handsets is also possible. Whichever answers
first will be able to converse and the other one
disconnects. It is a boon to people who keep on
traveling and yet can attend their desk calls.
Automatic DISA
This feature allows a remote user to make an
internal or trunk calls using the system
resources without dialing DISA login code and
User can activate/deactivate
features of any station and even program the
system. This happens automatically, user will
get the system access based on the CLI. Such
999 numbers can be programmed.
Wireless Solution (GSM, 3G and IP)
It enables Mobile users to stay connected with
the office wherever they go. Existing Mobile
user connected through GSM or 3G network
can work as extensions. With SIP Client
support of Mobile can work as an IP extension.
Thus, allows unlimited Mobility. These will
replace the need of DECT phones completely
because of the obvious advantages of wider
range connectivity, simple implementation and
Matrix ETERNITY IP-PBX is a feature-packed
communication system with range of useful
features to meet any demanding PBX-KTS
applications. Not only the features range, but
each feature has depth in terms of the flexibility
it offers.
Matrix ETERNITY IP-PBX can register as many
as 1000 SIP Clients and supports up to 32 SIP
Accounts. Organizations can avail advantage
of internet telephony and experience an
extended business reach with reduced
operational cost.
Universal Gateway
With varied interface options and built-in
gateway functionality; it can be used as a
gateway to any existing PBX to avail the
benefits offered by different networks.
Hotel PBX
Matrix ETERNITY IP-PBX offers host of
advance hospitality features which can
perform most of the hotel tasks such as
Check-In, Check-Out, DND, Wake-Up Alarms,
Reminders, Print Check-Out reports etc.
making it a complete Hotel PBX. These
features are easily managed by a module
called Front Desk Management. In addition, it
also supports third party PMS and CAS
integration for hotelier who requires to avail
extra facilities offered by PMS and CAS.
Group PBX
Matrix ETERNITY IP-PBX supports Group PBX
applications. Important features like Flexible
Numbering, Station-wise SMDR Reports,
Background Music on Station (SLT), Reversal
on SLT for connecting PCO on SLT, etc. are
Least Cost Router
Matrix ETERNITY IP-PBX can be helpful to
reduce telecom cost with intelligent routing
functionality. There are five options for least
cost routing is based on: Time, Number,
Combination of Time and Number, Carrier PreSelection, Service Provider to Service
Even combinations of the above parameters
can be defined for least cost routing. For
example, it can programmed to select only a
particular trunk line for making STD calls and
another trunk to make all local calls during
day-time, but a different trunk for making local
calls during night-time. All this happens
automatically! It can even be programmed in
such a way that for calling any Mobile number,
only a particular trunk line is used. With Matrix
ETERNITY IP-PBX, you can rest assured that
ever y call being made outside your
organisation is always at the least cost!
Audio Conference Bridge
Matrix ETERNITY IP-PBX supports a maximum
of 21 (ETERNITY ME) participants in a single
conference without affecting the speech levels.
Moreover, it also supports a unique feature
which allows participants of a conference to
dial into a live conference at a scheduled time
just by simply dialing a feature code.
Video Conferencing and Data Connectivity
Matrix ETERNITY IP-PBX offers video
conferencing solutions (H.320) through the
ISDN PRI and BRI card. Any standard video
conference unit or video phone with suitable
ISDN interface can be conveniently integrated
with ETERNITY ISDN card. Data connectivity
can also be extended to other locations by
connecting a suitable router and Ethernet
Switch to this ISDN PRI or BRI.
Businesses and Enterprises
Matrix ETERNITY IP-PBX is designed
specifically for businesses and enterprises. It
is Flexible, Modular and Scalable offers
Universal Connectivity and range of rich
productivity-boosting features. It is an ideal
solution for corporate offices, branch offices,
factories and warehouses.
Hospitality PBX
Matrix ETERNITY IP-PBX Hotel and Hospital
Management PBX that not just plays a role of
communication system, but also actively
contributes in the routine functionality of Hotels
and Hospitals thereby increase the productivity
of its staff.
Housing Complexes
Meeting communication and security needs of
modern Housing Complexes. Matrix ETERNITY
IP-PBX a new age communication security
system with unique blend of communication,
security and convenience functions.
CLI based Routing
The dedicated code detector circuits identify
the Caller Line (trunk call) and route the
incoming call directly to the respective users
(DKP or SLT), if the incoming number matches
with CLI table entries. As many as 400 such
external numbers can be programmed in
Matrix ETERNITY IP-PBX. Users with DKP can
have display of caller name, if programmed
Conference Dial-in
This unique feature allows participants of a
conference to dial into a live conference at a
scheduled time just by simply dialing a code.
Certainly, a great time-saving feature!
Department Call
This feature allows the caller to make a
department call by dialing the department
code and get response from one of the
depar tment group members. Such 16
department groups can be formed and each
department is assigned an access code called
department code.
Service Providers
Matrix ETERNITY IP-PBX with varied interfaces
can be connected to various networks. Built-on
Linux platform, best-of-breed software
protocol stacks are used for digital interfaces
like ISDN BRI, T1/E1, ISDN PRI and VoIP SIP,
making it a preferred choice for Telecom and
Internet Telephony Service Providers.
Memory Dialing
Matrix ETERNITY IP-PBX offers memory space
of 900 numbers where frequently called
numbers can be stored along with the name.
User can dial any of these numbers with an
access code followed by an index number. It is
common for all the users. DKP users have the
flexibility of dialing directly by name and hence
are not required even to remember index
Multi-Stage Dialing
There are many applications which require
dialing of a fixed numbers before the actual
number. An abbreviated short code can be
programmed to eliminate numbers of dialing
stages. A convenient feature which processes
calls faster and saves time.
ETERNITY can be instructed by the user in a
very simple way to dial a busy number
repeatedly till it gets connected without any
user intervention. The system can be set for
auto-redial priority as low or high, wherein the
redial intervals and the number of redial
attempts vary depending on the priority.
This enables an operator to answer any
incoming call automatically and saves time
required to pick up the handset or pressing
speaker key again and again. Further, if
headset is used then incoming speech audio
can be heard directly.
Boss Ring
The system can be programmed to provide
different ring cadences to the user depending
on the call origination. Eight types of ringing
cadences can be set for different call types like
internal calls, calls from boss, alarms, auto
redial, etc., to alert the users about the type of
call they are receiving.
Certain calls like call from CEO, call from
special or private trunk line, call on hotline, etc.
requires higher priority of access over others.
Matrix ETERNITY IP-PBX allows calls from the
senior executives get priority over others while
waiting to get connected to a station or trunk.
Call Budget on Extensions
It allows you to set a monthly call budget for
individual users in order to control the usage.
Users with DKP can use the Call Cost Display
feature to check allocated and consumed
budget values after every call they make. The
station is locked by the system if the user
exceeds the call budget value.
Call Budget on Trunk
Service providers offer different schemes to
enhance their services. For example, customer
can make call free for first 500 minutes, every
month. In such cases, ETERNITY allows you to
define call budget in terms of amount and
minutes on the Trunks i.e. TWT, DS1, BRI, GSM
and SIP. Once budget gets exhausted, it will not
allow further outgoing calls. Amount and
minutes consumed on each trunk port can be
cleared either manually or automatically on
specified date of every month, to a specified
Call Duration Control
This cost control feature allows you to have
user-specific call duration control with multiple
options for each type of call. This feature
includes: disconnection of incoming,
outgoing, intercom calls, selective long
distance or international calls after a predefined duration. It gives warning tone after a
pre-defined duration to keep track of time and
disconnects call if programmed so.
Common Platform
All the members of the ETERNITY family offer
identical functions and features. They provide
all the telecom network interfaces for Universal
Connectivity. Same user terminals like digital
phones, operator consoles, soft-phones and
ISDN phones can be used with any ETERNITY
IP-PBX. In fact, they all run the same software
making ETERNITY the easiest system to
expand and maintain.
CUG over GSM/3G
Matrix ETERNITY IP-PBX offers In-skin
GSM/3G solution with which as many as 32
SIMs can be used. An organization can take an
advantage of this with CUG facility offered by
service providers. For example there is a
workforce of 20 on field and 100 in the office
and their requirement is to communicate on
day-to-day basis. It is possible to offer 20 CUG
SIMs to the field and 8 SIMs can be inserted on
the GSM card plugged-in to the system. These
8 SIMs are accessible and shared by all office
staff. Hence, any call made out of the
organization to field is through CUG SIMs,
saves telecom cost. Further, using mobile
extension feature, it is possible to make calls
through system trunks from the field. Resulting
in further reduction of cost and offers
centralized call management.
Toll Control
It is possible to restrict/allow certain numbers
and numbers starting with specific prefix
based on the four levels of access control.
Varied user terminals such as a Soft-phone,
Mobile with SIP client, IP Phones, VoIP ATAs
and VoIP Gateways can be registered as users
to the VoIP card. Such 1000 users can be
registered. Extensions to this card can be
directly connected through the LAN or
connected remotely via internet. Registered
users can talk to the system extensions and
can also make calls using system trunks i.e.
GSM/3G, SIP etc. Resulting in complete
portability, convenience and huge savings on
telecom cost.
This feature allows the caller to directly reach
an extension without operator assistance.
Different messages like Welcome Message,
Dial-By-Name, Dial Extension, Busy, No Reply,
Wrong Number Dialed and Transferring to the
Operator are played according to the situation.
It can handle 5 callers simultaneously, a
virtually impossible feat to accomplish for a
human operator.
Call Detail Record with Cost Calculation
The Advanced Search Module allows detailed
report generation and printing for all outgoing,
incoming and internal calls with strong filtering
capability and separate buffer capacity for
each category - 6000 outgoing, 5000
incoming and 1000 internal calls.
The structure of the call charges for the calls
made by the users can be decided based on the
outgoing trunk used for dialing. Options of fixed
service charge, unit wise service charge,
percentage wise service charge are available.
Special charges can be defined for special
days like New Year, holidays etc. Moreover, Call
rates depending on the time zone can also be
Caller Line Identification (CLI)
Matrix ETERNITY IP-PBX offers CLI features on
IP-Phone, DKP and SLT. It offers the facility to
detect CLI on normal telephone lines, ISDN
lines, GSM lines and VoIP lines. It can detect
both, DTMF and FSK signals for CLI. You can
get CLI of external number, internal number and
also CLI on transfer of calls. If programmed,
even the name of the caller can be displayed on
the DKP. The CLI feature can be programmed
for each extension individually.
Calling Line Identity Restriction (CLIR)
Matrix ETERNITY IP-PBX offers the facility of
calling line identity restriction. Selected users
can deny disclosing their extension identity to
Least Cost Routing (LCR)
This unique function, designed using
structured programming, selects the most
cost effective trunk from the allotted trunks to
make outgoing calls depending upon the time
of call and the destination number dialed,
resulting in substantial savings.
Logical Partitioning
In some countries, routing of calls from VoIP to
PSTN or Mobile Network is not allowed,
whereas in other countries, it is allowed. With
this feature, it can be possible to fulfill telecom
regulatory requirements of different countries.
It is a feature by which routing of calls from
VoIP and other Trunk ports, like TWT, T1/E1
ISDN PRI, BRI, E&M and GSM calls can be
selectively restricted.
Multiple Gateways (VoIP)
ETERNITY VoIP card can be configured to
connect through different gateways for varied
applications. For example an organization has
router which is connected to gateway of
Internet Service Provider 1 for International
(SIP) Calling and Internet Service Provider 2 for
branch (Peer-to-Peer) calling. Multiple
Gateway feature makes this application
possible, maximum such 5 gateways can be
Multiple Participants Conference
Matrix ETERNITY IP-PBX supports a maximum
and GE) and 21 (ETERNITY ME) participants in
a single conference without compromising the
speech quality. Multiple sessions of 3 or many
participants can be conducted simultaneously.
Digital Input Port
Matrix ETERNITY IP-PBX offers DIP where
external devices like sensors such as fire
alarm, glass break, etc. can be connected.
Digital Output Port
Matrix ETERNITY IP-PBX provides DOP, thus
enabling electrical devices like door lock, fan,
AC etc. can be operated. It is a non-energized
DOP that can be switched ON/OFF manually or
automatically. This DOP can be operated
locally as well as remotely.
Matrix ETERNITY IP-PBX GE/ME offers built-in
one DIP and DOP each, whereas ETERNITY PE
provides this as an option in the form of an
expansion card with 1 DIP and 3 DOPs. On
activation of a sensor connected to DIP, a
hooter connected to DOP can be activated.
Door-Phone Card (ETERNITY PE)
ETERNITY PE provides an option of connecting
three 4-wire door phones. When a visitor
presses the door phone button, the internal
extension and/or external number
programmed rings allowing the extension
and/or Mobile user to talk to the visitor. If a
Door Lock Release device is connected with
DOP, the user can open the door and let the
visitor in.
External Music Port (AIP)
It allows an external music source to be
connected to Matrix ETERNITY IP-PBX.
Desired music or jingle can be played while a
person is kept on hold.
GSM/3G Card
Matrix ETERNITY IP-PBX offers Mobile
connectivity with GSM or 3G networks through
an optional card using multiple SIM ports.
Paging Port (AOP)
The Public Address System can be connected
to this port which allows any station user to
make announcements on external speakers.
VMS Card
VMS card in Matrix ETERNITY IP-PBX is a fullfledged Voice Mail System designed to provide
a variety of voice applications usually
supported by any external Voice Mail System.
The VMS card utilizes an external USB memory
stick as storage media. The default 2 GB USB
stick supports up to 36 hours of recording. The
VMS card can be configured to work as 8 ports
or 16 ports and supports 512 mailboxes. The
VMS card can be inserted in any of the
universal slots, offering all voice mail features
such that can boost productivity of an
VoIP Card
VoIP card of ETERNITY IP-PBX offers the
functionality of IP-PBX with an advantage of
converging it to other networks. It has built-in
registrar server which can register up to 1000
users with maximum 32 SIP Trunks. It also
suppor ts behind the NAT and STUN
VoIP card in ETERNITY offers intrinsic benefits
of cost and flexibility using the most advanced
Session Initiation Protocol (SIP) based Internet
telephony. It is designed to support both Peerto-Peer and Registrar/Proxy supported calls.
This multi-channel VoIP interface offers
advantage of low-tariff Internet telephony for
long distance and international calls. The VoIP
card can also be configured to establish calls
(Peer-to-Peer) between offices using the
existing data network infrastructure. It
supports a range of voice codecs ensuring
Quality of Service (QoS) and efficient utilization
of bandwidth.
Configuration (Phone/Key Phone / Mobile /
Internet )
Programming of the ETERNITY IP-PBX is
possible using an analog phone, a key phone,
an IP-Phone or a PC. It is also possible to
configure the system from a remote location,
saving time and cost of providing essential
technical support.
Matrix ETERNITY IP-PBX offers scalability in
all aspects.
Matrix ETERNITY IP-PBX is designed for 24x7,
continuous operation and to provide carriergrade reliability. It meets approval standards
like CE, FCC, RoHS and TEC.
DKP Customize Settings
DKP connected to Matrix ETERNITY IP-PBX
can be customized for; Ringer Tunes, Speech
Levels, LCD backlit contrast and brightness
control etc.
Flexible Clock Synchronization
This feature allows the user to synchronize the
system clock of Matrix ETERNITY IP-PBX with
the desired network clock. It is programmable
for T1/E1 ISDN PRI port.
Port Personalities
interface card offers flexibility in terms
selection of parameters such as Line Coding,
Framing, Signaling Type, Port Orientation
whether TE or NT, Caller and Called Number
Plan Identification etc. Hence, single hardware
for many applications satisfying all telecom
standards where it is installed.
Software Upgradation
The firmware can be conveniently upgraded
through a CD. What's more, the software can
be upgraded even with a file transferred
through mail.
Universal Slots
All the expansion slots of Matrix ETERNITY IPPBX are universal in nature. Any card can be
inserted in any slot and the system will
configure it automatically. This scheme
eliminates configuration bottle-necks because
any slot can be used for SLT, DKP, Analog
Server Card and VoIP Trunk Card.
Matrix ETERNITY IP-PBX can be configured as
per the country telecom standards where it is
installed. It comes along with built-in web
server functionality called “Jeeves” which
supports languages like English, French,
Spanish, German, Russian, Portuguese and
Italian. Time Zones, Day Light Saving, DateTime Format, ISDN Variants, CLIP Variants,
Impedance, etc., can be set as per specific
country telecom requirements.
Matrix ETERNTIY offers PE, GE and ME series
of IP-PBX system. The number of TDM users
is expandable up to 48, 240 and 516 for PE,
GE and ME series platforms respectively.
Similarly, 50, 500 and 1000 IP users are
supported by ETERNITY PE, GE and ME series
platforms respectively.
Expansion Card
Varied network interface card in different
footprints are available with Matrix ETERNITY
IP-PBX PE, GE and ME to address a user's
exact communication requirement.
Mixed Card
Matrix ETERNITY IP-PBX provides various
expansion cards in combination of TWT, DKP
and SLT Ports. It allows the user to select
precise configuration saves investment on
excess configuration and offers optimum cost
of acquisition.
Software Compatibility Configuration and
Matrix ETERNITY IP-PBX uses identical
software structure for PE, GE and ME.
Software of one variant for example ETERNITY
ME can be used in any of the series variant i.e.
ETERNITY ME10S and 16S; this enables easy
up-gradation and hassle free maintenance.
What's more, configuration files can be copied
from one to other i.e. same features and
functionalities programmed can be availed
from PE to GE to ME.
Usage of Cards
Matrix ETERNTIY offers PE, GE and ME series
of IP-PBX system; where ETERNITY PE and GE
offers three each and ETERNITY ME offers two
variants. Expansion card of one variant can be
used in any of the series variant. For an
example if you outgrow the ETERNTIY GE3S
you can unplug the expansion cards from that
system and plug them directly into the
ETERNITY GE6S or GE12S without need of
buying whole new system.
User Terminals
Same terminals can be used for PE to GE to
ME. It includes Digital Key Phones (EON48P
and EON48S), DSS Consoles (DSS16X4,
DSS72), PC based Console (EONSOFT) and
IP Phones (SETU VP248PE, VP248SE,
VP248P and VP248S).
This is a special functionality allows
replacement of a faulty card, without
switching-off the system. It is available with
redundancy for its all important functional
blocks Master, Switch and Power. It supports
duplication of the Master card, Switch card and
PS48VDC card. In case of failure of Power,
Master or Switch card the respective stand-by
card takes over smoothly.
Compact and Sturdy
Matrix ETERNITY IP-PBX compact design
leads to smaller foot-print. The wall mountable
design is easy to maintain and occupies lesser
space. Besides, all the parts have been fixed in
specified slots. This 'no moving parts' design
leads to higher reliability.
It is designed with unique distributed
processing architecture with intelligent local
processing units for each card. The main
processor employs powerful 32-bit ARM RISC
processor. Integrated DSP based SLIC and
DAA are used for FXS and FXO interfaces. Builton Linux platform, best-of-breed software
protocol stacks are used for digital interfaces
like ISDN BRI, T1/E1, ISDN PRI and VoIP SIP.
High-Density Switching
100% non-blocking, digital technology, Matrix
ETERNITY IP-PBX uses 1024X1024 switching
matrix, which reduces chip count and real
The system supports multiple types of alarms
on all extensions. These alarms can be set for
each day of the week or for a particular date
and time, and also can be activated from a
remote location. It can be personalized or
automated. If the alarm is not acknowledged
by the user, the operator receives the return
alarm ring. Multiple alarms of the same type
can be activated from each extension. Alarmsnooze feature, very similar to that available in
mobile handsets, is also supported.
Background Music
The system allows you to use the DKP as well
as SLT as a device to play soft background
music. This does not hamper the switching
functions of the DKP, thus saving the cost
incurred for putting up speakers and wiring.
Four types of music tones are built into the
system, besides the option of using an external
music source like CD player, FM radio, etc.
Call Back on Mobile Port
This feature is used to respond to the specific
incoming call on the mobile port which was
disconnected by the caller. In case of an
Incoming call on mobile port is disconnected
by the caller during period, 'Call Back Timer'
configured in the system, the system will
initiate the call back from the same port, if the
caller's CLI is matching and prefix configured in
the 'Trusted Caller List'. When the called party
attends the call, it will be established as per the
option selected viz. DID call or DISA call or call
routed to the Operator.
Direct Inward Dialing (Voice Guided)
The built-in auto-attendant or Direct Inward
Dialing feature performs the task of an operator
by greeting the external caller and transferring
call to the desired station. Five callers can be
handled simultaneously.
Global Hold
This feature enables any DKP users to retrieve
calls directly by pressing programmed DSS
key, even if the DKP User kept calling party on
hold and goes on-hook.
Hot Desking
The Object Oriented Programming done for this
function allows the extension user to transfer
his extension features and facilities to another
extension with just a command. It is like
carrying your extension wherever you go in the
office. The DKP user can perform Hot Desking
to another DKP user only, but not to any SLT
user and vice versa. This feature is
programmable extension-wise and can be
activated with user password of a station.
Hot Outward Dial
This function is of great use for those stations
which make more trunk calls than internal
calls. As soon as the station user picks up the
receiver, user gets access to the desired trunk
line, saving time and effort. This function also
offers a variant whereby a specified telephone
number may be dialed either immediately as
the handset is picked up or after a pre-defined
Live Call Screening
The Customised Information Exchange
Protocol allows DKP users to listen an
incoming voice mail message for the first few
moments. This feature lets the user determine
whether it requires his attention or not, giving
him the option to either talk to the caller or store
the message in the mailbox for later retrieval.
Menu-Driven Interface from Key-Phones
Key Phones connected to ETERNITY offers
menu driven commands for easy access to
features and its implementation.
Return Call to Original Caller (RCOC)
Matrix ETERNITY IP-PBX can be programmed
to maintain records of all unsuccessful calls
made on GSM, BRI, T1/E1/PRI and VoIP (SIP)
Trunks due to No Reply, Busy and such similar
conditions. In the event of such a call being
returned, it routes the call to the original caller.
Time Tables and Time Zones
Time tables allow the user to program the
system to work differently depending upon the
time and day of the week. It allows flexible
programming for 3 time zones: Working hours,
Lunch hours and Non-working hours.
Each day of the week can be programmed with
different time zone limits. Thus long distance
dialing access may be denied to certain
stations after working hours or trunk calls may
directly reach the security office after the office
closes, or a specific message may be played
on a holiday.
Voice Guidance for Tones
Matrix ETERNITY IP-PBX offers this unique
feature for guiding the users at various tones.
Voice Message can be recorded for various
tones like dial tone, engaged tone, error tone
and ring back tone. Say a user is trying to an
extension which is busy. In such case a
message “The extension you are trying is busy.
Please press 2 for speaking to the extension as
soon as it is free”, can be played to the user.
Matrix ETERNITY IP-PBX is easy to install as it
can be mounted in rack, on the wall or tabletop. Industry standard RJ45 connectors are
provided for various ports, as common with all
modern networking products.
Front-Desk User Wizard
It is a Graphical User Interface for easy and
efficient management function of ETERNITY
IP-PBX installed in Hotel Mode.
Installation Wizard
Matrix ETRNITY IP-PBX offers installation
wizard to speed up the set-up process of
ETERNITY. With Built-in installation wizard and
menu driven features on DKP make the
programming of ETERNITY - a child's play!
Dynamic Lock
It can be possible to change toll control level of
any station automatically at set time. For
example, it is possible to restrict trunk calls
from a station after office hours dynamically.
Emergency Numbers and Reporting
It allows you to program the emergency
number that can be dialed by any user,
irrespective of the assigned trunk access
rights. Once the user dials an emergency
number; for example “911”, the operator is
immediately informed with a continuous ring.
The operator with DKP can have display of the
user name, number and the emergency
number dialed. This helps the operator to take
necessary action.
Keypad Lock
There is an option of DKP keypad lock
(manual) similar to available on Mobile. This
avoids dialing of any number from DKP avoids
unauthorized use.
Security Dialer
It allows you to connect any type of sensor like
glass break sensor, magnetic sensor, smoke
detector, etc. to the digital input port. In case of
any emergency, the system dials 3 different
numbers and plays a pre-recorded message.
Even a hooter can be activated.
Three Levels of Access - User, SA and SE
Matrix ETERNITY IP-PBX offers three levels of
access where each user or station can have
their own password to activate/deactivate
features. Similarly System has one unique
password each for Administrator and Engineer
being highest access rights. Offers security at
each step!
Conversation Recording
The user can use VMS to record his
conversation in his mailbox. This helps the user
to keep record of the points discussed and
agreed upon with business associates. This
feature is very useful in situations where
recording of verbal agreements, important
di scu ssi on s or i n st r u ct i on s, cli en t
requirements, etc., is required. It is a boon for
the businesses which works on verbal
commitment. This feature should be used in
accordance with the local laws.
Room Monitor
This feature allows the station user to listen to
the sounds in another room where the DKP is
installed without letting the people in that room
know about it. You can even monitor the room
from your mobile. A very powerful security
System Activity Log
Matrix ETERNITY IP-PBX maintains a complete
system activity log. You can find out when a
particular extension entered in programming
mode, when a particular card was removed
from the system or even when a particular port
was not detected by the software of the
system. A great utility feature for the system
System Debug
Matrix ETERNITY IP-PBX allows system
engineer to monitor the state of the software
ports and IO operation. It is a very useful
feature for SE to indentify the error and
System Fault Log
Matrix ETERNITY IP-PBX has a functionality of
a watch dog, whereby it maintains a log of all
faults occurring in the system. Various fault
events like Card Absent, RTC Failure, DS1
Signal Loss, BRI Signal Loss, and DKP/SLT
absent, etc., are registered in the fault log. On
such events, ETERNITY activates the buzzer.
Call Accounting System Interface
It offers interface for most types of Call
Accounting System protocols available worldwide. This facilitates easy integration of the
third party call accounting software with
Voice Mail Integration
Matrix ETERNITY IP-PBX supports Voice Mail
Gateway operation by which any stand alone
Voice Mail System can be integrated. With
simple VMS strings, it can be easily integrated
to any third party VMS.
Virtual Users
It allows sharing of a common extension by
multiple users with a distinct virtual extension
number to each one of them. So, whenever the
virtual extension number is dialed, it will reach
the actual extension to which it is mapped. A
maximum of 704 (less than the actual number
of extensions used) virtual users can be
defined. Virtual Station can be assigned all the
features same as normal station and can also
forward calls to VMS.
Property Management Software Interface
A Hotel can use a third party Property
Management System (PMS) to manage other
functions such as accounting, guest status,
room status, billing etc. Matrix ETERNITY
offers PMS interface which supports full
duplex communication over RS232C as well
as on Ethernet Port. It accepts strings to
perform various tasks such as Checkin/Check-out, Guest-in/Guest-out, Remote
Alarms, Guest Name, Do-Not-Disturb,
Message Wait, Alarm Status, Room Shift etc.
It can also send strings to perform various
tasks such as SMDR for Outgoing calls, Mini
Bar etc. to the PMS. This integration helps in
smooth functioning of the PMS with PBX.
QSIG is an ISDN based protocol used for
signaling between two PBX in a private
network. It offers feature transparency
between two or more PBXs of different make.
It offers to users the convenience of sharing
telecom resources.
Matrix ETERNITY IP-PBX supports Voice Mail System (VMS) through an optional VMS card. An efficient Voice Mail System can work wonders for your
organisation productivity. The one that can provide efficient call management and accurate messaging saves precious time of your employees, yet
allowing a non-interfering work environment.
! Auto-Attendant
! Flexible Graph
! Message Wait Indication
! Multiple Mailboxes on a
! Broadcast Message
! General Mailbox
! Call Taping
! Individual Mailboxes
! Call Transfer Types
! Information Node
! Conversation Recording
! Live Call Screening
! Personalized Greetings
! Customised Mailbox Size
! Message Forward
! Redirecting Messages
! Dial-By-Name
! Message Nodes
! Remote Access
Single Extension
! Password
! Distribution Lists
! Message Notification
! Transfer Node
! Email Notification
! Message Verification
Voice Greetings
'EON', the Digital Key Phone, is a versatile, feature-rich, easy to use station. It supports a host of additional features providing the user fast access to the
functions of Matrix ETERNITY IP-PBX at a single touch of a button. Matrix Digital Key Phone (DKP) is available in two variants - EON48P and EON48S. All
variants are available in two colors - Black and White. These key phones can be used with any variants of ETERNITY PE to GE to ME.
Key Phone Features
Adjustable Ringer Volume and Speech Level
User has the option of adjusting the ringer
volume level as per the requirement. The added
advantage is that both receive and transmit
speech levels can also be adjusted by the user.
DSS Keys
The EON offers keys that can be programmed
for each user, to access trunk line, SLT, DKP
and even features, at a single touch of the key.
Executive and Operator Functionality
The EON provides user functionality of
Operator or Executive by means of dedicated
keys to perform specific task by single touch of
Last Dialed Calls
Last dialed 16 trunk calls can be stored.
Message Paging
User of the EON can page different pre-defined
messages, like Meet Me, Congratulations,
Meeting Today, etc., to other DKP users. These
messages can be programmed by the system
Missed Calls
Details of last 20 missed calls can be viewed
on the LCD of the EON. A useful feature for the
user to find details of calls missed.
Tri Colour LEDs for Port Status
Status of other extensions (DKP and SLT) and
trunk lines can be displayed on the Digital Key
Phone. The status of the user's extension as
well as that of other extensions or trunks can
be known through the LEDs.
EON48 Key Features
! Full-Duplex Speaker Phone
! 2x24 and 6x24 LCD with Swivel,
Backlite and Contrast Control
! Message Wait Lamp
! Ringer Lamp
! 16 Programmable Keys
! 17 Touch Sense Keys for Features
! More Direct Station Keys on Optional
Attachment (DSS16x4)
! Upright and Horizontal Angles for
Desktop Mounting
! Desktop and Wall Mounting
! Call Log
PC based Digital Key Phone with two numbers of PC based DSS64
EONSOFT offers integration of your PC with Matrix PBX. A product of great utility to those technosavvy people who has a computer on their desks and do not wish to keep a separate telephone.
DSS16x4 is an attachment to EON48S and EON48P. It
offers 64 Direct Station Selection Keys.
EONSOFT Features
! Automatic Sensing of PC Status
! Automatic Sensing of Software Status
! Operator Mode (with 148 Keys)
! Handset Connectivity
! Help Menu
! Integration with Microsoft Address
! Keyboard Macros
! Keyboard and Mouse Operation
! Programmable Tool Tips
on Mouse Over
! Shortcut Keys
! Standard Windows User Interface
EON48P with DSS16x4
Matrix SETU is a range of feature-rich, executive IP Phones. They provide intuitive operation for the call management functions. Their standard SIP based
design makes them compatible with any SIP infrastructure like Soft Switches, IP PBXs, Registrars and Proxies. The SETU VoIP Phones offer WAN and
LAN ports with routing. This makes them ideal for stand-alone applications requiring a PC to work with VoIP Phones. Full-duplex speaker phone, backlit
LCD and capacity to handle multiple calls simultaneously are a few of the key strengths of these high-end VoIP Phones. SETU VoIP Phones are available in
four variants, each with two color options: Black and White.
SETU VP248PE with 6 Lines x 24 Characters LCD Display with PoE
SETU VP248SE with 2 Lines x 24 Characters LCD Display with PoE
SETU VP248P with 6 Lines x 24 Characters LCD Display
SETU VP248S with 2 Lines x 24 Characters LCD Display
Key Features
! 3 SIP Accounts
! 2 Ethernet Ports
! Programmable Keys
! Anonymous Call and Selective Call Rejection
! Auto Configuration
! Auto Answer with Headset Interface
! Conference
! Peer-to-Peer Calling
! Dialed, Received, Missed and Rejected Call Logs
! G.711, G.722, G.723, G.726 and G.729AB
! LAN and WAN Ports
! Least Cost Routing
! Message Wait Indication
! Multiple Call Handling (4 Calls)
! Phone Book with 100 Entries
! Ringer, Speech and LCD Controls
! Voice Mail Key
! Web Configuration
For detailed technical information on Expansion Cards, System Capacity, Feature Licenses and specifications,
please refer ETERNITY Technical Specifications brochure.
An ISO 9001 Company, Matrix is a leader in Telecom and Security solutions for modern businesses and enterprises. An innovative, technology driven and
customer focused organization; the company is committed to keep pace with the revolutions in the telecom and security industries. With around 30% of its
human resources dedicated to the development of new products, Matrix has launched cutting-edge telecom products like IP-PBX, Universal Gateways,
VoIP Gateways and Terminals, GSM Gateways, Access Control and Time-Attendance Systems and Fire Alarm Systems. These solutions are feature-rich,
reliable and conform to the international standards.Having global foot-prints in Asia, Europe, North America, South America and Africa through an
extensive network of more than 500 channel partners, Matrix ensures that the products serve the needs of its customers faster and longer. Matrix has
gained trust and admiration of more than 150,000 customers representing the entire spectrum of industries. Matrix has won many awards for its
innovative products.
For further information, please contact:
Head Office
394 - GIDC, Makarpura, Vadodara - 390 010, India.
Ph: +91 265 2630555, Fax: +91 265 2636598
SMS ‘MATRIX’ to 99987 55555
Due to continuous technology upgradations, product specifications are subject to change without notice.
V1.R3 Oct ‘10
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