EXTREME SERIES
OWNER’S MANUAL
24V Thermostat Conversion Kit Option
Extreme 3500tiR
Extreme 5000tiR
Extreme 8000tiR
Extreme 3500tiR FD
Extreme 5000tiR FD
Extreme 8000tiR FD
The Coolest Thing In Wine Storage
Conforms to ANSI/UL Std 427
Certified to CAN/CSA Std C22.2 No. 120
We manufacture, test and certify 100% of our wine cooling units in
the USA. By sourcing the best components and closely controlling our
manufacturing processes, we can assure the highest-quality,
lowest defect manufacturing rates in the industry.
Copyright © 2012. WhisperKOOL. All rights reserved.
WhisperKOOL copyrights this manual, the product design, and the design concepts, with all rights reserved. Your rights
with regard to the hardware and manual are subject to the restrictions and limitations imposed by the copyright laws of
the USA. Under copyright laws, this manual may not be copied, reproduced, translated, transmitted, or reduced to any
printed or electronic medium or to any machine-readable form, for any purpose, in whole or in part, without the written
consent of WhisperKOOL.
Every effort has been made to ensure that the information in this manual is accurate. WhisperKOOL is not responsible for
printing or clerical errors.
WhisperKOOL reserves the right to make corrections or improvements to the information provided and to the related
hardware at any time, without notice.
Vinothèque and WhisperKOOL are registered trademarks, and ECE is a trademark of WhisperKOOL. All rights reserved.
Mention of third-party products is for informational purposes only and constitutes neither an endorsement nor a
recommendation. WhisperKOOL assumes no liability with regard to the performance or use of these products.
01.04.2017
TABLE OF CONTENTS
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Before You Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Receiving & Inspecting the Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Quick Reference Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Fan Speed & Unit Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Preparing the Wine Cellar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Preparing the Unit for Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Through-the-Wall Installation
Preparing the Installation Location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Optional Exterior Grille. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Installing the Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Ducted Installation
Ducting Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Ducting Configurations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Installing the Duct Plenums. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Condensation Drain Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Multi-Speed Fan Control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Extreme 3500tiR/FD, 5000tiR/FD, & 8000tiR/FD with 24V TCK
Wiring Diagram. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
System Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Troubleshooting Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Maintenance Schedule. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Technical Assistance & Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Installation Terms & Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
INTRODUCTION
Customer Service
Thank you for purchasing a WhisperKOOL Extreme Series cooling unit. We strive to provide the highest-quality products and the
best possible customer service. If you have any questions about your WhisperKOOL unit, please call us at 1-800-343-9463 or visit
www.whisperkool.com.
Using the Manual
This manual is intended to assist in the proper installation and maintenance of the WhisperKOOL cooling unit. In order to
ensure the longevity of your cooling unit, the equipment should be installed correctly and have a proper care and maintenance
schedule. Please read and review this manual carefully and keep it for future reference.
What is the WhisperKOOL Cooling Unit?
The WhisperKOOL cooling unit is a specialized refrigeration unit designed for one purpose only: to maintain the optimal
temperature and humidity levels conducive to the proper storage and aging of fine wines. It is a self-contained cooling unit
designed to be used as a forced-air, through-the-wall unit.
How Does the WhisperKOOL Extreme Series Work?
The WhisperKOOL unit is especially designed to maintain optimal conditions for wine storage and aging. The unit is fully selfcontained and can be installed through most walls. The unit is also capable of a more flexible ducted application, which allows
the unit to be placed in an indoor remote site, resulting in a quiet airflow.
Temperature Setting
The WhisperKOOL cooling unit can be set at any temperature within the acceptable wine-aging range of 55–70°F. It is designed
to create a differential of up to 55°F between the cellar and the ambient temperature (as long as the space to which the unit is
exhausting does not exceed 110˚F).
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EXti 100617
Extreme Series
BEFORE YOU START
1-800-343-9463
1. Inspect the unit before installation. If damage is found, please contact your distributor or WhisperKOOL Customer Service
at 1-800-343-9463.
2. The unit should remain in an upright position for 24 hours prior to operation.
3. The WhisperKOOL unit requires a dedicated 115V, 20-amp circuit. Use a surge protector with the WhisperKOOL unit. Do not
use a GFI (ground fault interrupter) line.
4. The unit is designed to gently cool down the temperature of the cellar over time by cycling cooler and cooler air throughout.
Test the unit prior to installation.
5. You are REQUIRED to install a drain line to remove condensation from the unit.
6. The WhisperKOOL unit is intended for use in properly designed and constructed wine cellars. Hire a professional wine
storage consultant with a valid contractor’s license to build your wine cellar.
Never try to open the WhisperKOOL unit, repair it yourself, or use a service company
without WhisperKOOL’s authorization. This will void your warranty.
If you encounter a problem with your WhisperKOOL unit, please refer to the Troubleshooting Guide. If you have any further
questions, concerns, or need assistance, please contact WhisperKOOL Customer Service at 1-800-343-9463. Please be sure all
testing has been completed prior to contacting Customer Service. Please have your results ready for your representative.
www.whisperkool.com | Page 3
RECEIVING AND INSPECTING THE UNIT
Upon receiving your WhisperKOOL unit:
• Lift only at the designated hand-hold locations on the shipping container, or fully support the unit from underneath.
A shipment may include one or more boxes containing accessories.
• Inspect the packaging for any obvious signs of damage or mishandling before opening the container.
• Note any discrepancies or visual damage on the bill of lading before signing.
• Place the box containing the WhisperKOOL unit on a tabletop to prepare it for testing prior to installation.
• Sit unit upright for 24 hours.
NOTE: WhisperKOOL units are manufactured in the USA and tested prior to shipment.
•
•
•
•
Review the packing slip to verify the package’s contents.
Check the model number to ensure it is correct.
Check that all factory options ordered are listed.
Check the box for the following:
3500tiR / 5000tiR / 8000tiR
Extreme cooling unit
• (1) Extreme Series owner’s manual
• (18) Anti-microbial pan tabs
• (1) Drain line brush
Single-piece mounting bracket
Accessory kit:
•
•
•
•
•
•
(1) 8-foot power cord
(1) Piece of mounting bracket insulation foam (6 feet)
(11) 13/4" standard screws
(7) 1/4" Phillips pan-head screws
(1) 1/2" barbed "tee" fitting
(1) Drain line tube (1/2" ID clear plastic tubing, 10 feet)
If any items listed on the packing slip do not match your order information,
contact WhisperKOOL Customer Service immediately.
Please leave the WhisperKOOL unit in its original box until you are ready for installation. This will allow you to move the product
safely without damaging it. When you are ready to remove the product from the box, refer to the installation instructions.
TIP: Save your box and all packaging materials. They provide the only safe means of transporting/shipping the unit.
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EXti 100617
Extreme Series
QUICK REFERENCE GUIDE
Front / Side View
Evaporator grille w/
filter
Compressor
access panel
Control panel
(see page 11 for details)
Fan speed control
Rear / Side View
Evaporator grille w/
filter
Drain line access
Rear power inlet
Drain port
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Fully Ducted — Front / Side View
Exhaust plenum
Supply plenum
Intake plenum
Compressor
access panel
Return plenum
Rear
Control panel
(see page 11 for details)
Fan speed control
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Drain port
EXti 100617
Extreme Series
FAN SPEED
Fan speed selection is determined by the amount of heat that needs to be removed from the cellar and the type of installation
(through-the-wall or fully ducted). Fan speed selection is based on the cellar size, insulation factor, door seal, and desired wine
temperature. When initially installing the unit, set the fan speed to the High setting to quickly chill the wine cellar. Once the
wine cellar reaches the desired temperature, a lower fan speed may be selected. In the event that the outdoor temperature rises
above 90°F, (when exhausting to the outdoors) a higher fan speed may be required.
Fully ducted units should be set to the HIGHEST fan
speed selection for maximum performance.
3500tiR/tiR FD
5000tiR/tiR FD
8000tiR/tiR FD
Speed Selection
Low
Med
High
Low
Med
High
Low
Med
High
Airflow (CFM)
147
180
256
147
180
256
274
318
333
Sound (dBA* In Cellar / Out of Cellar) 51/51 58/57 66/65 51/51 58/57 66/65 57/57 59/59 60/61
Cooling Capacity (BTU/h)
2374
2514
2688
2998
3264
4126/
3794
5140
5606
5760
* To give you a feeling for decibels, a food blender at 3 ft. is 90 dBA, a garbage disposal at 3 ft. is 85 dBA, a vacuum cleaner at 10 ft. is 75 dBA,
normal speech at 3 ft. is 79 dBA, a dishwasher in the next room is 55 dBA, and a quiet night is 35 dBA.
UNIT SPECIFICATIONS
3500tiR/tiR FD
5000tiR/tiR FD
8000tiR/tiR FD
Cellar Size*
800 cu. ft.
1250 cu. ft.
2000 cu.ft
Dimensions
14.25”W x 15.75”H x 28”D
14.25”W x 15.75”H x 28”D
14.25”W x 22.25”H x 28”D
Weight (lb.)
115
115
150
9
9
10
51 low | 58 med | 66 high
51 low | 58 med | 66 high
57 low | 59 med | 61 high
Amps (running)
dBA
Installation
Through the wall, partially ducted, fully ducted
Thermostat
Aftermarket (24V thermostat not included)
Temp. Delta
55°F temperature differential
(maintains proper cellar temperature when exhaust environment does not exceed 110°F)
Outside Venting
Can be done if the outside temperature does not exceed 110°F; an external grille cover is required
Warranty
2 years (parts and labor) / 5 years (compressor)
* Sizing the Unit to the Room
The specification chart will provide information on the unit's cooling capacity. There are circumstances in which a cellar design may
require a larger unit due to preexisting design restrictions. Certain building materials such as glass, stone, or concrete may seem
adequate but do not offer the insulation capacity required to maintain the optimum temperature for storing wine. We recommend
purchasing a unit with a larger capacity to compensate for these design limitations. Undersized cooling units can lead to premature
failure and/or prevent the system from reaching the desired set temperature. As a result, they are not covered under warranty.
www.whisperkool.com | Page 7
PREPARING THE WINE CELLAR
The performance and life of your system is contingent upon the steps you take in preparing the wine cellar. Improperly preparing your enclosure or incorrectly installing your unit may cause unit failure, leaking of condensation, and
other negative side effects.
It is highly recommended that you obtain the assistance of a wine storage professional.
Wine storage professionals work with licensed contractors, refrigeration technicians, and racking companies to build
well-insulated, beautiful, and protective wine cellars. WhisperKOOL has put together some useful tips to assist in the
installation process. Our recommendations are meant to act as a guide in the process of building a proper enclosure.
Your intended location may have specific needs which we do not address.
Wall & Ceiling Framing
Build wine cellar walls using standard 2x4 or 2x6 boards and ceiling joists without violating local or state codes in
your area. As a general rule, the thicker the walls and the higher the insulation value, the more consistent your cellar
temperature will be.
Insulation
Insulation is REQUIRED in order to properly use WhisperKOOL products. It is vital that all walls and ceilings be
insulated to keep the cellar temperature as consistent as possible during the summer and winter months. Standard
fiberglass or rigid foam insulation is normally used in cellar construction; in some cases, “blown-in” insulation is used.
The R-value, or quality of insulation, is determined by the rate at which heat passes through the insulation. The
higher the R-value, the more resistant the insulation is to conducting heat, and the more consistent your wine cellar’s
temperature will be. Using higher R-values in insulation will lower your operating costs and WhisperKOOL unit run
time. (R-13 is the recommended minimum; R-19 is preferred for interior cellar walls, and R-30 for ceilings and exterior
walls.)
Vapor Barrier
Water vapor creates its own pressure, separate from the ambient air pressure, and will intrude into colder/drier
areas. A vapor barrier is REQUIRED in order to prevent the intrusion of water vapor and maintain the correct cellar
temperature and humidity. It is recommended that 6-millimeter plastic sheeting be applied to the warm side of the
cellar walls. The vapor barrier must also be applied to the outside walls and ceiling. If it is impossible to reach the
outside, then the plastic must be applied from within the cellar. The most common method is to wrap the entire
interior, leaving the plastic loose in the stud cavity so the insulation can be placed between each stud. All of the walls
and ceiling must be wrapped in plastic for a complete vapor barrier.
In areas of high humidity, such as Southern and Gulf States, the vapor barrier will prevent infiltration of warm moist
air. The moist air can cause mold to form, and standing water in drain pans promote microbial and fungal growth that
cause unpleasant odors and indoor air quality problems. If mold is found, remove it immediately and sanitize that
portion of the unit.
Note: High humidity significantly increases the heat load on the cooling system.
Any break in the vapor barriers (cut, nail hole, over-lapping, etc.) will cause a moisture leak and must be sealed. The
electric conduit is a “duct” for vapor to travel in. The conduit should be caulked and sealed on the warm air end.
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EXti 100617
Extreme Series
Mounting the Unit
The unit must be mounted within 18 inches of the ceiling in order to achieve sufficient cooling. As the room cools down, the
warm air will rise to the ceiling. Mounting the unit high in the room will create a consistently cool environment by capturing the
warm air and replacing it with cool air. Mounting the unit low in the room will result in a temperature variation in the room due
to (a) the unit’s inability to draw warm air down from the ceiling and (b) cold air settling to the floor.
Wine Cellar
Exhaust Fan/Vent
(optional)
Air Intake
(optional)
Keep Clear
Exhaust Area
Unobstructed Airflow
Unobstructed airflow to and from the unit is critical for the unit’s overall performance and lifespan. Make sure there is a
minimum of three (3) feet of horizontal clearance in every direction around the unit (five feet is ideal). The air blown by the fans
needs to circulate and either dissipate or absorb heat from the space. The system will operate more efficiently with a greater
amount of air to exchange.
NOTE: Do not attempt to camouflage or cover the unit with any sort of aftermarket grille, accessory, etc. This can restrict airflow,
prevent the unit from working properly, and void the warranty. Please feel free to call WhisperKOOL Customer Service with any
questions or concerns regarding installation requirements.
HIGH
MED
LOW
Door and Door Seal
An exterior-grade (1¾”) door must be installed as a cellar door.
It is very important that weather stripping be attached to all
four sides of the doorjamb. A bottom “sweep” or threshold is
also required. The door must have a very good seal to keep
the cool cellar air from escaping out of the cellar. If the cellar
door does not seal properly, the unit will run continuously.
In cases where glass doors are used and the room size is
close to the recommended unit size, the next larger size
WhisperKOOL should be used. This will compensate for the
insulation loss due to the lower insulation rating of glass.
www.whisperkool.com | Page 9
Ventilation
The necessity of dissipating heat away from the unit is critical to the unit’s performance and cannot be overstated. As the unit
operates and cools, a greater amount of heat is generated on the exhaust side of the unit. Adequate ventilation is required in
order to dissipate heat away from the unit. If ventilation is inadequate, the exhaust will heat the area or room and adversely affect
the unit’s ability to cool. In some cases, it may be advisable to install a vent fan to dissipate heat from within the exhaust area.
However, you must have a fresh air inlet as well. If your unit requires ducting, please contact WhisperKOOL to obtain a specially
designed ducting plenum for the unit.
Using any other ducting system will void the warranty.
Note: If you are unsure whether you have adequate ventilation in your install location, please
contact us to assess your specific installation at support@whisperkool.com or 1-800-343-9463.
Back — Exhaust Room
Front — Wine Cellar
Exhaust Fan
110ºF
Air Intake
WhisperKOOL
(side view)
55ºF
Cellar Wall
Ambient Temperature Factor
The cooling unit has the ability to cool a wine cellar efficiently to 55°F as long as the ambient temperature of the area that it is
exhausting to does not exceed 110°F. Therefore, you want to exhaust the unit in a room which will not exceed 110°F. Without
proper heat dissipation the unit will not have the capacity to keep the wine at a desirable 55°F.
WARNING! Allowing your unit to operate in high ambient temperatures for extended
periods of time will greatly decrease the life of your unit and void your warranty.
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EXti 100617
Extreme Series
PREPARING THE UNIT FOR INSTALLATION
The WhisperKOOL unit requires a dedicated 115V, 20-amp circuit. The unit draws a large amount of amps during its initial
startup. By designating a dedicated circuit breaker, you will guarantee the unit has enough power to run effectively. Contact an
electrician for assistance with the installation of this dedicated electrical circuit.
The unit must sit upright for 24 hours prior to installation. To prepare the unit for installation:
• Remove unit from box.
• Match the electrical outlet to the plug provided on the WhisperKOOL unit.
• Provide a dedicated circuit and wiring for the unit (see above).
• Provide a weatherproof plug for units connected outside.
Power surges and spikes can damage sensitive electrical equipment. WhisperKOOL recommends plugging the unit into a surge
protector or power conditioner in order to protect your system. As outlined in our terms and conditions, power surges and spikes
are not covered under warranty.
Do not use a GFI (ground fault interrupter) with this product.
The unit is equipped with two power inlets. One is located on the right side of the unit (inside of the cellar), and the other is
located on the rear of the unit (outside of the cellar). Use the selector switch located on the right side of the unit to select which
power inlet you would like to use. If you would like to plug the unit into a socket outside of the cellar, set the selector switch to
rear. If you would like to plug the unit into a socket inside of the cellar, set the selector switch to the front position. When placed
in either position, power can only enter the unit utilizing the power inlet you’ve selected.
In case the unit should lose power, check the home/main circuit breaker. If the unit does not respond properly, refer to the
Troubleshooting Guide.
Front/Rear
Power Switch
FRONT
REAR
Power Inlet
www.whisperkool.com | Page 11
PREPARING THE INSTALLATION LOCATION
Minimum Tools Needed:
Level
Hammer
Screwdriver
Saw
Locate the desired installation location (no more than 18 inches from the ceiling).
Using a stud finder, locate the studs on either side of the center point and mark them
with vertical lines.
Using a level and a pencil, mark a horizontal line on the wall between the two studs,
no less than 11/2 inches and no more than 18 inches from the ceiling.
Using a ruler or measuring tape, measure 16 inches down (3500tiR and 5000tiR) or
22.75 inches down (8000tiR), and mark another horizontal line parallel to the first one.
Using a saw, cut along the uppermost horizontal line until your saw reaches the stud.
Turn the saw around, inserting it into the cut that has just been made, and cut toward
the opposite stud so that there is a clean horizontal cut between the two studs. Be
careful not to cut into the studs themselves.
Make the second horizontal cut from stud to stud on the line 16 inches below the first
cut.
Once the horizontal lines have been cut, make vertical cuts using the inside edge
of the studs as a guide. Once both vertical cuts have been made, there should be
rectangular hole in the sheetrock. Make the same hole on the other side of the wall.
Using a nail, mark all four corners of the first hole by making nail holes through the
sheetrock. Connect the holes with a pencil mark and cut on the other side of the wall.
Sheetrock alone cannot support the weight of a 96-lb cooling unit. Therefore, it is
necessary to frame the hole that has just been cut with upper and lower supports.
These supports also provide solid material for the mounting bracket screws.
Using two 2x4s (14.5 inches in length) and eight 6d nails, secure the upper and lower
supports to the right and left studs, just inside the sheetrock. Make sure that the
internal height remains at 16 inches (3500tiR and 5000tiR) or 22.75 inches (8000tiR) so
that the WhisperKOOL unit will fit snugly through the framed cut-out.
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EXti 100617
SINGLE-PIECE MOUNTING BRACKET
This sturdy bracket is used to frame the installation location
and secures the unit to the wall studs. The bracket has been
designed to hold the unit at a two-degree (2°) angle. This helps
project air into the space and aids in condensation drainage.
Extreme Series
1
3
Applying Insulation Tape
Locate the six-foot piece of black foam tape included with the
unit. Align one end of the foam tape with the upper left corner
of the rear side of the mounting bracket. Stretch the tape across
the rear of the bracket and cut the tape at the opposite edge.
Peel off the white paper backing and attach the cut piece of
foam tape to the top rear side of the mounting bracket. Follow
the same procedure to place a piece of tape on the bottom edge
of the mounting bracket. Place the remaining piece of foam tape
on one side of the mounting bracket (spanning the distance
between the pieces of tape on the top and bottom edges of
the mounting bracket), then cut, remove paper backing, and
secure. Do the same on the opposite side of the bracket. Discard
any excess. The foam tape will create a tight seal between the
bracket and the wall.
Mounting Bracket Installation
4
2
Select your desired bracket mounting location (see diagram below). This location determines the depth of the installation. For
example, position #1 keeps most of the unit out of the cellar while position #4 sets the back of the unit near flush with the
exterior wall. Slide bracket onto unit. Ensure that the TOP label on the bracket and the unit mounting flanges are towards the
back. Use the four supplied ½” self-tapping screws to fasten the bracket to the unit. It is imperative that you use self-tapping
screws no longer than ½” in length.
If you are installing through an exterior wall, please review the
next page for specific instructions on exterior grill installation.
5” inch thick wall
(wall thickness may vary)
Wine Cellar
Mounting Bracket
Exhaust Area
#1 7.5–9.5” In Cellar
#2 11.5–13.5” In Cellar
#3 15.5–17.5” In Cellar
#4 19.5–21.5” In Cellar
www.whisperkool.com | Page 13
OPTIONAL EXTERIOR GRILLE
The exterior grille is required on all installations where the exhaust side of the unit is exposed to the outdoors (i.e., rain and other
adverse weather conditions).
Non-Flush Installation
Install the unit according to the standard through-the-wall procedure. After the unit is installed, place the exterior grille over the
exhaust side filter grille and line up the screw holes on the top, bottom, and sides. Use the eight (8) supplied self-tapping screws
to fasten the grille to the unit.
Flush Installation
This installation is slightly different because you are utilizing the same holes for both the mounting bracket and exterior grille.
1.Slide the mounting bracket onto the unit followed by the exterior grille, bring the two pieces together by sliding the exterior
grille over the mounting bracket side flanges.
2.Align the two top screw holes of the exterior grill with the top screw locations on the unit, use the supplied self-tapping
screws to fasten the grille.
3.Repeat Step 2 on the bottom of the unit.
4.Use the supplied self-tapping screws to fasten the grille and bracket to the unit ensuring the bracket stays perpendicular/
square.
5.Continue through-the-wall installation.
You are required to use the ½” self-tapping screws provided. Do not drill holes into unit.
Non-Flush Installation
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Flush Installation
EXti 100617
Extreme Series
PRE-INSTALLATION WIRING
1.Remove the face plate by removing the four screws at each corner.
2.Insert a standard 18-5 thermostat wire through the small hole on the left side of the face plate as shown below, left.
Connect it to the wire behind the panel inside the unit (circled in red below, right). Connect the wires according to color:
green to green, blue to blue, yellow to yellow, and red to red. (The white wire will not be used.)
3.Replace the face plate and tighten the four screws in each corner.
4.Install the supplied black strain relief around the 18-5 thermostat wire where it enters the unit.
5.Continue through-the-wall installation.
NOTE: To ensure correct system operation, the 24V thermostat must be placed
inside the wine cellar, preferably in a central location away from any airflow.
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INSTALLING THE UNIT
Slide the unit from the outside wall into your wine cellar with the outer flange flush with the wall. Secure the flange to the wall using the pre-drilled holes. The screws should penetrate the studs as well as the upper and lower supports to provide adequate support for the WhisperKOOL unit (see illustration). Seal all cracks and gaps around the WhisperKOOL Extreme unit with an air-tight
sealant or caulking to prevent air leakage. Connect the other end of the 18-5 thermostat wire that was routed into the unit (see
previous page) to the 24V thermostat. At the thermostat terminal block, connect the wires according to color: yellow to Y, blue to
C, green to G, and red to R.
Note: If you use decorative moulding, it should be attached to the walls and never to the
cooling unit itself. The moulding itself should be removable in case the unit needs servicing.
2x4 Upper Support
Mounting Flange
Wall Stud
2x4 Lower Support
Rear Power
Back of Unit
Page 16 | 1-800-343-9463
Drain Port
EXti 100617
Extreme Series
DUCTING OVERVIEW
Use ductwork to connect the unit to the supply and return outlets in the wine cellar. Use only insulated ductwork to minimize
cooling losses, prevent sweating, and reduce noise. Use ductwork on the condenser section to redirect or absorb sound, bring in
outside air to the unit inlet, and/or exhaust the hot air.
Note: Do not exceed a total of 25 feet for each length of ductwork run and a combined total of 50 feet for both the supply
and return lengths.
Avoid crimping the flexible ducts. This reduces airflow, causing the unit to operate improperly. Be sure all ductwork and outer
surfaces in contact with the airflow are insulated and have a vapor barrier on the outside. Uninsulated supply and return ducts
may cause bare, exposed metal surfaces to sweat, further degrading the insulation and equipment cooling capacity.
Do not allow sharp turns to squeeze or decrease the
inside diameter of the flexible ducting.
General duct recommendations:
• Provide support for the flexible duct to prevent sags and bends.
• 3500tiR and 5000tiR duct size: 8” supply and return
• 8000tiR duct size: 8” supply and 10” return
• Stretch out the duct to make a smoother interior which reduces air resistance.
• Maximum duct length is 25 feet.
• For 90° bends, use a 90° adjustable elbow.
• No more than two 90° bends on each duct. Sweep 90° bends are recommended rather than sharp 90° bends.
• Generously apply duct sealant to all metal seams to fill in gaps that can leak air. Allow sealant to dry until firm to the touch
before applying fiberglass insulation.
• Do not squeeze or reduce the inside diameter of the ducts, as this will reduce airflow.
• Use short and straight ductwork where possible.
• Check that all fan blades move freely.
• Keep air paths free of loose foreign objects and debris.
• To provide adequate airflow the fan speed must be set to high when the unit is ducted.
• Locate the supply and return grilles inside the cellar to create an airflow pattern that maximizes air circulation in the room.
Avoid short circulation of the air.
• If the unit is installed through the wall, it must be mounted no more than 18 inches from the wine cellar ceiling. If the unit is
ducted, the cold air supply duct must be installed no more than 18 inches from the wine cellar ceiling.
DO NOT:
• Install through-the-wall return air grilles at floor level where they will collect dust from the floor.
• Locate the supply or return air grille where it is blocked by bottles, boxes, or cases.
www.whisperkool.com | Page 17
DUCTING CONFIGURATIONS
There are a variety of ways to duct this unit. Please review the different configurations to determine a basis for your particular
installation. Remember to contact a wine cellar professional if you have any questions.
Half Duct Configuration
Wine Cellar
Cold Air Supply (Cellar Side)
Adjacent Room
Return Air (Cellar Side)
Three-Quarter Duct Configuration
Condenser Exhaust
Wine Cellar
Cold Air Supply (Cellar Side)
Condenser Intake
Return Air (Cellar Side)
Page 18 | 1-800-343-9463
Adjacent Room
EXti 100617
Extreme Series
Fully Ducted
Cold
Air Su
p
p ly —
Retur
n Air
Cella
r
— Ce
Side
llar S
id e
Heat
Cond
e
Exha
ust
nser
Intak
e
Attic Mounted Unit
It is recommended that you use a condensate pan for this application.
Insulation Box
Condenser Exhaust
Cold Air
Condenser
Intake
Return Air
Fresh Air Intake
www.whisperkool.com | Page 19
INSTALLING THE DUCT PLENUMS
1. Remove the filter grille from the unit by
unscrewing the screws that hold it in place.
2. Move the ducting adapters into place.
3.Screw the ducting adapters into place using
the supplied screws.
Page 20 | 1-800-343-9463
EXti 100617
Extreme Series
CONDENSATION DRAIN LINE
The condensation drain line tube is used to drain excess condensation from the unit to a proper discharge location. It is
important that the drain line tube be properly connected in order to prevent leakage and other problems associated with excess
condensation.
Failure to use the condensation drain line tube will void the warranty on the unit.
All units come with a drain line for additional removal of
excessive condensate. It is mandatory to install the drain line
with a “tee” fitting. During operation, the cooling unit will
strip excess water from the air. However, in extreme humidity,
additional condensate will be removed. The drain line will
prevent overflow and leaking by allowing for discharge of the
additional condensate.
To prevent mold from growing, allow the drain line to
hang above the water line.
Extreme Drain Line Installation
1. Wrap tee with Teflon tape one or
two turns clockwise.
Black 1/2" tee
2. Next, thread the barbed tee into
the drain port and rotate until tight.
Make sure the barbed parts of the tee
are vertical.
3. Next, attach the piece of 1/2" ID clear
plastic tubing to the lower barb of
the tee.
Drain line
4. Every six weeks, disconnect the
drain line from the tee. Remove the
tee from the rear drain port and clean
it. Then use the supplied drain line
brush to clean the interior drain line.
Use the drain line access door to drop
a pan tab into the drip tray to prevent
the buildup of microbial growth.
WRONG: Drain line is under water.
www.whisperkool.com | Page 21
MULTI-SPEED FAN CONTROL
Designed for wine cellars up to 1000 and 2000 cubic feet, Extreme 3500tiR, 5000tiR, and 8000tiR units feature multi-speed fans.
These fans have a high setting for maximum performance in high-temperature (+110°F) environments and a low setting for
super-quiet operation.
Fan Speed Selector Switch (Low/Med/High)
The cooling unit fans operate on three speed settings: Low, Medium, and High. For optimum sound and energy efficiency,
select the lowest fan speed that will maintain the desired cellar temperature. If the relative humidity is low, a higher fan speed
will cause less moisture to be removed during cooling. High speed is recommended for initial cellar cool-down, extreme
temperature conditions, and ducted installations.
Fan speed selection is determined by the amount of heat that needs to be removed from the cellar and the type of installation
(through-the-wall or fully ducted). Fan speed selection is based on cellar size, insulation ratings, door seals, and the desired wine
temperature. When initially installing the unit, set the fan speed to the High setting to quickly cool down the cellar. Once the
wine cellar reaches the desired temperature, a lower fan speed may be selected. In the event that the outdoor temperature rises
above 90°F (when exhausting to the outdoors), a higher fan speed may be required.
Fully ducted units should be set to the HIGHEST fan
speed selection for maximum performance.
3500tiR/tiR FD
5000tiR/tiR FD
8000tiR/tiR FD
Speed Selection
Low
Med
High
Low
Med
High
Low
Med
High
Airflow (CFM)
147
180
256
147
180
256
274
318
333
Sound (dBA* In Cellar / Out of Cellar) 51/51 58/57 66/65 51/51 58/57 66/65 57/57 59/59 60/61
Cooling Capacity (BTU/h)
2374
2514
2693
2998
3264
4126/
3794
5140
5606
5760
* To give you a feeling for decibels, a food blender at 3 ft. is 90 dBA, a garbage disposal at 3 ft. is 85 dBA, a vacuum cleaner at 10 ft. is 75 dBA,
normal speech at 3 ft. is 79 dBA, a dishwasher in the next room is 55 dBA, and a quiet night is 35 dBA.
Page 22 | 1-800-343-9463
EXti 100617
Extremes with
Extreme Series
24V
Conversion
Kit FD WITH
EXTREME 3500tiR/tiR
FD,Thermostat
5000tiR/tiR FD,
& 8000tiR/tiR
24V THERMOSTAT CONVERSION KIT WIRING DIAGRAM
WHITE
24v
Transformer
24V HOT
24V COMMON
6 Solenoid 4
BLACK
BROWN
WHITE
BLUE
Relay
1
0
1
6
Fan 4
Relay
LINE
SOLENOID
NEUTRAL
FAN
REAR
RECEPTACLE
BLUE
THERMOSTAT
LEGEND
C
Field Installed
G
Y
R
Factory Installed
RC
BLUE
GREEN
YELLOW
RED
FRONT
RECEPTACLE
BLUE
BLUE
0
YELLOW
BLACK
BLACK
BLACK
1
4
1
4
(1)
(4)
WHITE
BLUE
BLACK
BROWN
1
0
7 8 6
NC C NO
3 4 2
COMPRESSOR
RELAY
PURPLE
WHITE
BLACK
4 1
5 2
6 3
FRONT/REAR
SWITCH
BLACK
GREEN
BLACK
WHITE
WHITE
WHITE
WHITE
CRANKCASE HEATER
RED
BROWN
EVAPORATOR
FAN
WHITE
BLUE
WHITE
FAN SPEED SWITCH
BLACK
CONDENSER
FAN
BLUE
RED
HIGH
BROWN
COMPRESSOR
CAPACITOR
WHITE
CAPACITOR
MED
LOW
GREY
BLACK
RED
www.whisperkool.com | Page 23
SYSTEM OPERATION
The cooling system is equipped with the hardware needed to support a 24-volt air conditioning thermostat (not included).
Initial Start-Up
Set the thermostat to COOL and fan switch to AUTO.
Lower the set point to the desired cellar temperature. (A
temperature of 55°F is the recommended set point.) See
thermostat instructions for details.
Normal System Cycle
The thermostat should turn the cooling system on when
it senses a temperature one (1) degree higher than the set
point. See thermostat instructions for details.
Anti-Short Cycle
Most thermostats have a safety feature that will prevent
the condensing unit from cycling on and off within a short
period of time. During the anti-short cycle, the condensing
unit will typically remain off for 5-7 minutes. See thermostat
instructions for details.
Fan Operation
If the fan switch on the thermostat is in the AUTO position, it
will run only during the cooling cycle. If the fan switch on the
thermostat is in the ON position, the fan will continuously run
until the switch is set back to the AUTO position.
Anti-Frost
Systems equipped with a 24V thermostat conversion kit do
NOT have an anti-frost feature. To reduce the possibility of the
evaporator coil icing up, avoid setting the thermostat lower
than 55°F.
NOTE: To ensure correct system operation, the 24V thermostat
must be placed inside the wine cellar, preferably in a central
location away from any airflow.
Page 24 | 1-800-343-9463
EXti 100617
Extreme Series
NOTES
www.whisperkool.com | Page 25
TROUBLESHOOTING GUIDE
Unit has ice forming on the evaporator
Possible cause
Solution
Evaporator coil is dirty
Clean the coil with a vacuum. If coil is very dirty, use a spray bottle
with a small amount of liquid dish detergent or coil cleaner. Spray coil,
let set for five minutes, then flush with fresh water.
There is something blocking the supply and/or return air
Remove blockage
The evaporator fan is not turning on
Call a service tech to troubleshoot
The unit continues to ice
Observe ice formation pattern. If only part way up the coil face, unit
could be low on refrigerant. If all the way up, the coil may be dirty or
airflow is blocked.
The set point is too low
Raise set point to recommended set point of 55°F
Unit does not run/power up
Possible cause
Solution
Unit is not plugged in
Make sure the unit is plugged into an outlet
Power switch not on
Turn unit on by pressing the power button on the control
Line voltage is incorrect rating for unit
Check line voltage to make sure there is 110V-120V
Thermostat not calling for cooling
Lower set point
Power select switch in wrong position
See page 11 for correct switch position
Faulty thermostat or wiring
Call Customer Service at 1-800-343-9463
Cellar temperature is too warm
Possible cause
Solution
The temperature of the room to which the unit
exhausts exceeds 110°F
Intake temperature needs to drop below 110°F
The unit is undersized for the cellar
Order correct size unit
There is something blocking the supply and/or return air on
evaporator or condenser side of the unit
Remove airflow obstruction
Unit is mounted too low in the cellar
Relocate unit so the distance from the ceiling and top of the unit or
cold air supply duct is no more than 18”
One or more of the fans is not turning on
Call Customer Service at 1-800-343-9463
Compressor is not turning on
Call Customer Service at 1-800-343-9463
Compressor keeps cycling on overload
Make sure all fans are working and there is no airflow obstruction
Poor seal around door
Make sure there are no air gaps around the door. If door seal is
damaged, replace it.
Set point too high
Lower the set point
Evaporator coil is frosted or iced up
Observe ice formation pattern. If only part way up the coil face, unit could
be low on refrigerant. If so, call Customer Service at 1-800-343-9463.
System runs constantly
Possible cause
Solution
Leaky door seal or poorly insulated cellar
Fix leaky door seal and insulate cellar in accordance with this manual
(page 9)
Page 26 | 1-800-343-9463
EXti 100617
Extreme Series
Unit leaks water
Possible cause
Solution
Unit is level
System should have a two-degree (2°) pitch towards the exhaust side
Drain line clogged or kinked
Check drain line to make sure water can flow freely
Drain is clogged, preventing water from escaping
1. Disconnect exterior drain line and clear it out; run provided drain
line brush through the drain port and into the interior drain line.
2. Open access door and, using a flashlight, check drain line for
blockage; drop a pan tab into the drip tray to prevent further
blockages.
Drain line does not have a downward slope
Fix drain line so there is a downward slope from the unit to the drain
Coil is iced, causing drip tray to freeze and water to overflow
Melt ice with blow drier. Soak up with a towel.
Unit runs but does not cool
Possible cause
Solution
Lack of airflow
Make sure fan is unobstructed and coil is clean
Compressor not running
Call Customer Service at 1-800-343-9463
Unit undersized
Call Customer Service at 1-800-343-9463
Compressor is overheating
Shut unit off for 1 hour to allow compressor to cool. Turn back on
and check for cooler air to flow out. If compressor runs, check for and
clean condenser coil as a possible cause of compressor overheating.
If problem repeats, call Customer Service at 1-800-343-9463.
Evaporator fan runs but compressor does not
Possible cause
Solution
Compressor and/or starting components faulty
Call Customer Service at 1-800-343-9463
Compressor may have overheated
Shut unit off for 1 hour to allow compressor to cool. Turn back on
and check for cooler air to flow out. If compressor runs, check for and
clean condenser coil as a possible cause of compressor overheating.
If problem repeats, call Customer Service at 1-800-343-9463.
Compressor runs but evaporator fan does not
Possible cause
Solution
Faulty fan motor
Call Customer Service at 1-800-343-9463
Faulty thermostat
Call installing technician to troubleshoot
Compressor short cycles
Possible cause
Solution
Thermostat location
Move thermostat out of airflow
Unit low on refrigerant charge
Call Customer Service at 1-800-343-9463
Condensing fan motor/capacitor faulty
Call Customer Service at 1-800-343-9463
Compressor and/or starting components faulty
Call Customer Service at 1-800-343-9463
Humidity in cellar too low
Possible cause
Solution
Not enough moisture
Install a humidifier or decorative fountain in the wine cellar
www.whisperkool.com | Page 27
Units equipped with the 24V Thermostat Conversion Kit:
Unit does not power up/run
Possible cause
Solution
Batteries on thermostat have lost their charge
Change batteries
Thermostat wired incorrectly
Check wiring on 24V thermostat and correct
24V transformer has failed
Call Customer Service at 1-800-343-9463
Evaporator fan runs continuously
Possible cause
Solution
Fan switch on thermostat set to "on"
Set fan switch to the "auto" position
Page 28 | 1-800-343-9463
EXti 100617
Extreme Series
MAINTENANCE SCHEDULE
Monthly
1.Check filters and clean if necessary
2.Check for unusual noise or vibration
3.Check drain line to see if it is above the waterline (when draining into a vessel)
Every Six
Weeks
Using the supplied drain line brush, clean the interior drain line leading from the drip tray and drop a
pan tab into the drip tray (see illustration below for more details).
Quarterly
1.Clean filters
2.Replace filters on ducted units (see diagram below)
Annually
1.Replace filters if worn or plugged beyond cleaning
2.Use a vacuum with brush attachment to clean coils; be careful not to crush coil fins
3.Inspect for corrosion
4.Check wiring connections and integrity of cords
5.Examine duct work for cracks or possible leaks
6.Pour a 50/50 bleach solution into the drain line every spring
TOP OF UNIT
EXTERIOR UNIT HOUSING
REAR
OF
UNIT
ACCESS DOOR
EXTERIOR DRAIN PORT
DRIP
TRAY
Insert supplied drain
line brush from this
end
INTERIOR DRAIN LINE
Drop pan tab into drip tray
through access door
Pan tabs kill bacteria and related odors, remove sludge and scale, and help to prevent water damage caused by condensate overflow. They are non-corrosive and easy to install. Simply use the access door to drop a pan tab into the drip
tray every six weeks.
WARNING: Keep pan tabs out of reach of children. They contain quaternary ammonium chloride and
can cause skin and eye irritation. They are harmful or fatal if ingested. Wear protective gloves when
handling pan tabs. Wash hands thoroughly after handling. If pan tabs make contact with eyes, rinse
cautiously with water for several minutes. In case of an emergency, call 1-800-255-3924 (24 hours).
www.whisperkool.com | Page 29
FILTER REPLACEMENT PROCEDURE (FOR DUCTED UNITS)
Cold
Air Su
p
p ly —
Retur
n Air
Cella
r
— Ce
Side
llar S
id e
Heat
Cond
e
Exha
ust
nser
Intak
e
AREA ENLARGED
Filter replacement procedure (for ducted units): First, unscrew
the four screws on the side of the condenser intake and cellarside return air plenum housings. Once the screws are removed,
remove the slender panels from the side of the plenum housings.
Slide the old filters out of duct plenums and replace them with
new ones. Replace panel and screws when finished.
Page 30 | 1-800-343-9463
EXti 100617
TECHNICAL ASSISTANCE
WhisperKOOL Customer Service is available Monday through Friday from 6:00 a.m. to 4:00 p.m. Pacific Standard Time.
The appointed customer service representative will be able to assist you with your questions and warranty information more
effectively if you provide them with the following:
•
•
•
The model and serial number of your WhisperKOOL system(s).
Location of unit and installation details, such as ventilation, ducting, construction of your wine cellar, and room size.
Photos of the cellar and installation location may be needed.
Contact WhisperKOOL Customer Service
1738 E. Alpine Ave
Stockton, CA, 95205
www.whisperkool.com
Email: support@whisperkool.com
Phone: 209-466-9463
US Toll Free: 1-800-343-9463
Fax: 209-466-4606
ACCESSORIES FOR COOLING UNITS
WhisperKOOL offers accessories to enhance and customize your wine cooling unit.
Exterior Grille
Protects the unit from the weather elements when placed on the exhaust side.
• Small exterior grille (used for Extreme 3500tiR and 5000tiR)
• Large exterior grille (used for Extreme 8000tiR)
Condensate Pump Kit
The condensate pump kit is designed as an automatic condensate removal pump for water dripping out of our cooling units’
drain line. The pump is controlled by a float/switch mechanism that turns the pump on when approximately 2¼” of water
collects in the tank, and automatically switches off when the tank drains to approximately 1¼”. The condensate pump kit allows
the excess condensate to be pumped up to 20 feet away from the unit.
Extreme Ducting Kit
This kit allows either side of the unit to be ducted. Duct the cold air through a vent into the cellar, duct the hot exhaust air out of
the home. This option allows for total installation flexibility.
Note: Flex or rigid ductwork is not included.
Accessories can be purchased at www.whisperkool.com
www.whisperkool.com | Page 31
PRODUCT WARRANTY INFORMATION
The Coolest Thing In Wine Storage
WhisperKOOL Product Terms and Conditions
Including Product Limited Warranty And Product Installation Requirements
For WhisperKOOL Extreme Series
ATTENTION: PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE INSTALLING YOUR WHISPERKOOL COOLING
SYSTEM. INSTALLING YOUR WHISPERKOOL COOLING SYSTEM INDICATES THAT YOU ACCEPT AND AGREE TO EACH OF
THE TERMS AND CONDITIONS SET FORTH HEREIN (“TERMS OF USE”). IF YOU DO NOT ACCEPT THESE TERMS OF USE,
YOU RISK VOIDING YOUR WARRANTY AND ASSUMING ADDITIONAL REPAIR AND REPLACEMENT COSTS.
1. Purchase of a WhisperKOOL Cooling System assumes that the Purchaser (“End User”) fully accepts and
agrees to the Terms and Conditions set forth in this document. The Terms and Conditions of Sale and
Owner’s Manual are shipped with each unit and, if another copy is needed, replacement copies can be
downloaded from the company website (whisperkool.com) or by contacting WhisperKOOL directly for a
new copy. WhisperKOOL reserves the right, in its sole discretion, to change its Terms and Conditions at any
time, for any reason, without notice.
2. WhisperKOOL Product Limited Warranty:
A. Two (2) Year Limited Warranty: For the period of TWO (2) YEARS (the “Limited Warranty Period”) from the date of original
sale of a Product by WhisperKOOL, if a WhisperKOOL Product is found to be defective in material or workmanship after
undergoing WhisperKOOL’s Customer Service troubleshooting, then, subject to the WhisperKOOL Product Limited
Warranty Limitations and Exclusions as well as the other Terms and Conditions stated herein, WhisperKOOL will do the
following, as appropriate, for the end user (“End User”) who has installed and is actually using the Product, with regard to
LABOR, PARTS and FREIGHT:
1. LABOR — Repair or replace (at WhisperKOOL’s sole option) the Product to the End User; and
2. PARTS — Supply to the End User, new or rebuilt replacement parts for the Product in exchange for the return of
defective parts; and
3. FREIGHT — Cover normal ground freight charges for parts, and, in the event the Product is not repairable in the
field, cover normal ground freight charges (within the continental United States) for the repair or replacement of the
Product.
B. Five (5) Year Compressor Limited Warranty: WhisperKOOL Products’ compressor only will be covered for five (5) years
from date of purchase. Labor and freight of the compressor is the End Users responsibility.
C. Product Warranty Limitations and Exclusions:
1. This limited warranty does not cover cosmetic damage caused during installation, damage due to acts of God,
commercial use, accident, misuse, abuse, negligence, or modification to any part of the Product. Delivery and
installation of the Product, any additional parts required, as well as removal of the Product if warranty work is
required, are all at the sole cost, risk and obligation of the End User.
2. This limited warranty does not cover damage due to improper installation or operation or lack of proper
maintenance of the Product, connection of the Product to improper voltage supply, or attempted repair of the
Product by anyone other than a technician approved by WhisperKOOL to service the Product.
3. This limited warranty does not cover any Product sold “AS IS” or “WITH ALL FAULTS.”
4. Product that has been replaced during warranty period does not extend the warranty period past the original date
of purchase.
5. (5) This limited warranty is valid only in the continental United States. Sales elsewhere are excluded from this
warranty.
6. Proof of purchase of the Product in the form of a bill of sale, receipted invoice or serial number, which is evidence
that the Product is within the Limited Warranty Period, must be presented by the End User to WhisperKOOL in order
to obtain limited warranty service.
7. This limited warranty is void if the factory applied serial number has been altered or removed from the Product.
Page 32 | 1-800-343-9463
EXti 100617
8. This limited warranty is voided if installed in an enclosure of insufficient design that does not follow the Product
installation requirements stated herein and in the Owner’s Manual.
9. Removing the rivets from the Product’s unit housing without prior authorization from WhisperKOOL voids this
limited warranty.
10. The End User must first contact WhisperKOOL Customer Service by telephone (at 1-800-343-9463) prior to
attempting service on any Product still under the limited warranty; else the limited warranty is voided.
11. This limited warranty does not cover Product being concealed by, but not limited to; vegetation, fabric, shelving,
mud, snow, or dirt. Product must not be painted or limited warranty will be void.
12. This limited warranty does not cover exposure to corroding environments such as, but not limited to; petroleum and
gasoline products, cleaning solvents, caustic pool chemicals, and marine air.
13. This limited warranty does not cover any cause not relating to Product defect.
14. THE REPAIR OR REPLACEMENT OF THE PRODUCT AS PROVIDED UNDER THIS LIMITED WARRANTY IS THE EXCLUSIVE
REMEDY OF YOU, THE END USER, AS WELL AS ANYONE ELSE IN THE CHAIN OF TITLE OF THE PRODUCT, DOES NOT
START A NEW LIMITED WARRANTY TIME PERIOD, AND IS IN LIEU OF ALL OTHER WARRANTIES (EXPRESS OR IMPLIED)
WITH REGARD TO THE PRODUCT. IN NO EVENT SHALL WHISPERKOOL BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL,
SPECIAL OR CONTINGENT DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT. THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY EXPRESSLY
DISCLAIMED. Some states do not allow the exclusion or limitation of incidental or consequential damages, or allow
limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This
limited warranty gives you specific legal rights, and you may have other rights, which vary from state to state.
15. Failure of the End User to comply with all of the Product Installation Requirements, Maintenance Requirements and
End User Requirements may, at WhisperKOOL’s sole discretion, void this limited warranty.
16. No one has any authority to add to or vary the limited warranty on this Product.
3. Product Installation Requirements:
A. Prior to installing a WhisperKOOL Product, the End User must read the WhisperKOOL Owner’s Manual and thereafter
the End User must follow the required installation, use and maintenance procedures set forth by WhisperKOOL in
WhisperKOOL’s Owner’s Manual. The Owner’s Manual is shipped with each Product and if another copy is needed,
replacement copies can be downloaded from WhisperKOOL’s website (www.whisperkool.com) or by contacting
WhisperKOOL directly for a new copy of the Owner’s Manual.
B. It is highly recommended that the End User obtain the assistance of a wine storage professional.
C. Failing to address all of the variables associated with proper installation will cause the Product to operate incorrectly and
limit both the Product’s ability to cool and the longevity of the Product itself.
D. The End User is responsible for all risks and costs of installation of the Product, including but not limited to all labor costs
as well as cost of any additional parts required for the proper and complete installation of the Product. The End User is
responsible for all risks and costs of removing the Product if limited warranty work is required.
E. The Product cannot operate at its optimum capacity if airflow is constricted by ducting or venting the exhaust side of the
Product into a location with inadequate ventilation.
4. Maintenance Requirements
It is the End User’s responsibility to clean off any accumulated dust, lint, or other debris from the front and rear intake
grills. Failure to do this on a regular basis will restrict the airflow and may affect the Product’s ability to function properly.
Periodically cleaning the Product’s vents will help assure maximum cooling efficiency. The drain line tube must also be
checked and kept clean and free of debris and mold to maintain proper performance.
Mold is a natural living organism in the environment. It exists in the air in the form of microscopic spores that move in and
out of buildings through doors, windows, vents, HVAC systems and anywhere else that air enters. Once it is discovered,
mold must be addressed quickly and appropriately. Delayed or improper treatment of mold issues can result in costly and
reoccurring repairs. If the End User suspects a mold problem, it is always best to hire a qualified and experienced mold
remediation specialist.
www.whisperkool.com | Page 33
5. Additional End User Costs And Responsibilities
The following items are not covered under any warranty and are the sole responsibility of the End User:
A. End Users should satisfy themselves that the Product they are purchasing is suitable for their particular needs and
requirements, and thus no responsibility will be placed with WhisperKOOL for the End User’s decisions in this regard.
B. It is the End User’s responsibility to secure safe haven/storage for ANY AND ALL items that are being kept and stored in
the End User’s wine cellar, including any Product. WhisperKOOL takes no responsibility for the safety and preservation
of the aforementioned items in the event that the environment becomes unsuitable to maintain a proper storage
environment.
C. End User is responsible for initial installation costs, including, but not limited to, labor costs and the cost of any additional
parts necessary to complete the installation.
D. End User is responsible for all costs incurred for the installation and/or removal of the Product, or any part thereof, unless
such cost has been agreed by WhisperKOOL to be a warranty repair prior to the work being performed.
6. Sales and Use Tax
WhisperKOOL only collects California sales tax for orders shipped within the State of California. WhisperKOOL does not
collect sales tax for orders shipped to other states. However, the Purchaser and the End User may be liable to the taxing
authority in their state for sales tax and/or use tax on the Product. The Purchaser and the End User should each check with
their state’s taxing authority for sales and use tax regulations.
7. Customer Service and Troubleshooting
WhisperKOOL’s Customer Service department is available to answer any questions or inquiries for End Users regarding a
WhisperKOOL Product, as well as to assist in performing basic troubleshooting, Monday through Friday, from 6:00 a.m. to
4:00 p.m. (PST), at 1-800-343-9463. WhisperKOOL Corporation is located at 1738 East Alpine Avenue, Stockton, California
95205.
8. Miscellaneous Terms and Conditions
A. Return Policy: All return inquiries must be made within thirty (30) calendar days of the original purchase of a Product
and are subject to a twenty five percent (25%) restocking fee. Shipping costs are not refundable and the Purchaser is
responsible for all return shipping costs (including customs fees and duties, if applicable).
B. Security Interest: WhisperKOOL retains a security interest in each Product until payment in full.
C. Construction and Severability: Every provision of these Terms and Conditions shall be construed, to the extent possible,
so as to be valid and enforceable. If any provision of these Terms and Conditions is held by a court of competent
jurisdiction to be invalid, illegal or otherwise unenforceable, such provision will, to the extent so held, be deemed
severed from the contract of sale between Purchaser and WhisperKOOL, and all of the other non-severed provisions will
remain in full force and effect.
D. Governing Law/Choice of Forum: The laws of the State of California (without regard for conflicts of law) shall govern
the construction and enforcement of the these Terms and Conditions of Sale (Sections 1 through 9 inclusive, including
Product Limited Warranty And Product Installation Requirements), and further these Terms and Conditions of Sale shall
be interpreted as though drafted jointly by WhisperKOOL and Purchaser. Any dispute will be resolved by the courts in
and for the County of San Joaquin, State of California, and all parties, WhisperKOOL, Purchaser and End User, hereby
irrevocably submit to the personal jurisdiction of such courts for that purpose. No waiver by WhisperKOOL of any breach
or default of the contract of sale (including these Terms and Conditions of Sale) concerning a Product will be deemed to
be a waiver of any preceding or subsequent breach or default.
E. Correction of Errors and Inaccuracies: These Terms and Conditions may contain typographical errors or other errors or
inaccuracies. WhisperKOOL reserves the right to correct any errors, inaccuracies or omissions, and to change or update
these Terms and Conditions, at any time without prior notice.
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EXti 100617
9. Questions, Additional Information And Technical Assistance
A. Questions: If you have any questions regarding these Terms and Conditions or wish to obtain additional information,
contact us via phone at 1-800-343-9463 or please send a letter via U.S. Mail to:
Customer Service
WhisperKOOL Corporation
1738 E Alpine Ave
Stockton, CA 95205
E-mail: support@whisperkool.com
Web: www.whisperkool.com
B. Technical Assistance: WhisperKOOL Customer Service is available Monday through Friday from 6:00 a.m. to 4:00 p.m.
(PST). The Customer Service representative will be able to assist you with your questions and warranty information more
effectively if you provide them with the following:
1. The model and serial number of your WhisperKOOL UNIT.
2. The location of the system and installation details, such as ventilation, construction of your wine cellar, and room size.
EX
A
Model ______________________________________
Serial Number __________________________
Installed by __________________________________________ Date __________________________
www.whisperkool.com | Page 35
WhisperKOOL
1738 E. Alpine Ave
Stockton, CA 95205
1-800-343-9463
www.whisperkool.com
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