SMART Board 8070i interactive display user'

SMART Board™ 8070i
Interactive Display
User's Guide
Product registration
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Register online at smarttech.com/registration.
Keep the following information available in case you need to contact SMART Support.
Serial number:
Date of purchase:
FCC warning
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the manufacturer’s instructions, may cause harmful interference to radio communications. Operation of
this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.
Trademark notice
SMART Board, SMART Ink, SMART Notebook, SMART Meeting Pro, DViT, SMART GoWire, smarttech, the SMART logo and all SMART taglines are trademarks or
registered trademarks of SMART Technologies ULC in the U.S. and/or other countries. Mac and Macintosh are trademarks of Apple Inc., registered in the U.S. and other
countries. Windows is either a registered trademark or a trademark of Microsoft Corporation in the U.S. and/or other countries. VESA is a registered trademark of The
Video Electronics Standards Association. HDMI is a trademark or registered trademark of HDMI Licensing LLC. All third-party product and company names may be
trademarks of their respective owners.
Copyright notice
© 2011 SMART Technologies ULC. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated
into any language in any form by any means without the prior written consent of SMART Technologies ULC. Information in this manual is subject to change without notice
and does not represent a commitment on the part of SMART.
Patent No. US6320597; US6326954; US6741267; US6803906; US6947032; US6954197; US6972401; US7151533; US7236162; US7411575; US7499033; US7619617;
US7643006; US7692625; US7755613; US7757001; USD612396; CA2252302; CA2453873; EP1297488; ES2279823; ZL01812360.0 and DE60124549. Other patents pending.
03/2011
Important information for your
interactive display
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WARNING
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Failure to follow the installation instructions shipped with your SMART product could result in
personal injury and product damage which may not be covered by your warranty.
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Don’t open or disassemble the SMART product. You risk electrical shock from the high
voltage inside the casing. Opening the casing also voids your warranty.
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Do not stand (or allow children to stand) on a chair to touch the surface of your SMART
product. Rather, mount the product at the appropriate height.
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To reduce the risk of fire or electric shock, do not expose the SMART product to rain or
moisture.
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If your SMART product requires replacement parts, make sure the service technician uses
replacement parts specified by SMART Technologies or parts with the same characteristics
as the original.
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Ensure that any cables extending across the floor to your SMART product are properly
bundled and marked to avoid a trip hazard.
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Do not insert objects inside the cabinet ventilation holes, because they could touch
dangerous voltage points and cause electric shock, fire or product damage which may not be
covered by your warranty.
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Do not place any heavy objects on the power cable. Damage to the cable could cause shock,
fire or product damage which may not be covered by your warranty.
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Use only extension cords and outlets into which this product's polarized plug can be fully
inserted.
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Use the power cable provided with this product. If a power cable is not supplied with this
product, please contact your supplier. Use only power cables that match the AC voltage of
the power outlet and that comply with your country’s safety standards.
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If the glass is broken, do not touch the liquid crystal. To prevent injury, handle glass
fragments with care when disposing of them.
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IMPOR T A N T IN F OR MA T ION F OR YOU R IN T ER A C T IVE D ISPL A Y
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Do not move or mount the interactive display by connecting rope or wire to its handles.
Because the interactive display is heavy, rope, wire or handle failure could lead to personal
injury.
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To prevent personal injury, do not attempt to mount or carry the interactive display using your
own strength. Instead, use a lifting device with the included M12 attachable eyebolts. The
eyebolts are not post-installation hardware.
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Only use VESA®-approved mounting hardware.
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Lamps in this product contain mercury. Handle lamps with care. Comply with local, state or
federal law when recycling or disposing of lamps from this product..
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Disconnect all power cables for your interactive display from the wall outlet and seek
assistance from qualified service personnel when any of the following occurs:
o The power cable or plug is damaged
C
o
Liquid is spilled into the interactive display
o
Objects fall into the interactive display
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The interactive display is dropped
o
Structural damage such as cracking occurs
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The interactive display behaves unexpectedly when you follow operating instructions
C A U TI ON
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Before you clean your SMART product, shut down or disconnect the computer. Otherwise,
you may scramble the desktop icons or inadvertently activate applications when you wipe
the screen.
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Avoid setting up and using the SMART product in an area with excessive levels of dust,
humidity and smoke.
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If your SMART product requires replacement parts, make sure the service technician uses
replacement parts specified by SMART Technologies or parts with the same characteristics
as the original.
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Make sure an electrical socket is near your SMART product and remains easily accessible
during use.
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The external power supply needs to meet the Limited Power Source (LPS) requirements of
CSA/UL/IEC/EN 60950-1, when required.
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IMPOR T A N T IN F OR MA T ION F OR YOU R IN T ER A C T IVE D ISPL A Y
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This SMART product should be used only with European TN and TT power distribution
systems.
It is not suitable for older, IT-type power distribution systems found in some European
countries. "This system (IT-type) is widely used isolated from earth, in some installations in
France, with impedance to earth, at 230/400V, and in Norway, with voltage limiter, neutral
not distributed, at 230V line-to-line." (IEC 60950:1999)
Contact qualified personnel if you’re uncertain of the type of power system available where
you’re installing your SMART product.
l
You must connect the USB cable that came with your SMART Board interactive whiteboard
to a computer that has a USB compliant interface and that bears the USB logo. In addition,
the USB source computer must be compliant with CSA/UL/EN 60950 and bear the CE mark
and CSA and/or UL Mark(s) for CSA/UL 60950. This is for operating safety and to avoid
damage to the SMART Board interactive whiteboard.
iii
Contents
Important information for your interactive display
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Chapter 1: About your interactive display
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Feature highlights
Interactive display components
Chapter 2: Installing your interactive display
Environmental requirements
Wall-mounting your interactive display
Chapter 3: Connecting computers and peripheral devices to your interactive display
Installing the speakers
Interactive display USB and video connections
Connecting to power and your room computer
Installing a guest laptop connection
Disabling the USB receptacle on the side connection panel
Connecting peripheral devices to your interactive display
Chapter 4: Installing SMART software
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Installing SMART Meeting Pro software
Installing SMART Notebook software
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Chapter 5: Using your interactive display
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Turning on and turning off your interactive display
Using the infrared remote control
Getting started with your SMART Board interactive display
Working with Ink Aware programs
Playing audio files on your interactive display
Using the USB receptacle
Chapter 6: Using guest laptops with your interactive display
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Interactive display USB and video connections
Making a guest laptop connection
Making a side laptop connection
Using a SMART GoWire auto-launch cable
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Chapter 7: Maintaining your interactive display
59
Updating your SMART Software and firmware
Calibrating your interactive display
Orienting your interactive display
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C ON T EN T S
Replacing a pen nib
Cleaning the screen
Cleaning the camera windows and reflective tape
Maintaining ventilation
Preventing condensation
Checking the interactive display installation
Removing your interactive display
Transporting your interactive display
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Chapter 8: Troubleshooting for your interactive display
67
Resolving image issues
Resolving touch control and digital ink issues
Resolving audio issues
Resolving remote control issues
Resolving issues using the SMART Connection Wizard
Resolving issues using SMART Board Diagnostics
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Appendix A: Adjusting video settings with the on-screen display menu
Changing settings in the on-screen display menu
Main menu settings
Appendix B: Hardware environmental compliance
Waste Electrical and Electronic Equipment regulations (WEEE directive)
Restriction of Certain Hazardous Substances (RoHS directive)
Batteries
Packaging
Covered electronic devices
China’s Electronic Information Products regulations
U.S. Consumer Product Safety Improvement Act
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Chapter 1
About your interactive display
Feature highlights
Commercial-grade, touch-enabled display
Elegant, sophisticated design
Software
Dual sketch capabilities
SMART Ink™
Touch and gestures
Durable surface
Interactive display components
Front view
LCD screen
Camera and reflective tape channel
Pen and eraser holders
Color select module
Front control panel
Infrared remote control
Left side view
Menu control panel
USB receptacle
Side laptop terminal panel
Back view
Bottom terminal panel
Inside terminal panel
Audio terminal panel
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Feature highlights
Your SMART Board™ 8070i interactive display features SMART’s proprietary DViT™ (Digital Vision
Touch) technology on an LCD screen which enables you to select, write and erase on the interactive
surface. It enables you to do everything you can do at your computer—open and close applications,
conference with others, create new documents or edit existing ones, visit websites, play and
manipulate video clips and more—just by touching the interactive surface. Two users can also draw
on the interactive surface at the same time, and you can use an array of gestures within applications.
1
CHAPT ER 1
About your interactive display
You can also write over any application in digital ink using a pen tray pen or your finger, and then save
these notes for future reference and distribution.
Commercial-grade, touch-enabled display
The 8070i is a 70" commercial-grade high-definition display powered by SMART’s proprietary DViT
(Digital Vision Touch) technology, delivering a superior touch experience and bright, crisp 1080p
images that make it easy to present and work with complex data.
Elegant, sophisticated design
The professional design and crisp, eye-catching visuals of the 8070i make it perfect for any high-end
workspace.
Software
To use all the features of your interactive display described in this guide, go to
smarttech.com/downloads and ensure that you have the lastest version of SMART software and
SMART Product Drivers installed on your computer.
Dual sketch capabilities
Two people can each pick up a pen and draw on the interactive surface at the same time, providing a
higher degree of interactivity.
SMART Ink™
The SMART Ink™ feature smoothes out the appearance of the digital ink, which improves the
legibility of your handwriting as you write over applications, websites and videos. The ink becomes an
object that you can move and manipulate.
Touch and gestures
You can perform mouse functions with your finger, and write and erase digital ink with a pen tray pen
or the eraser. The object awareness feature enables you to pick up a pen, and then write, select or
erase without replacing the pen.
Durable surface
The 8070i features a hardened glass display.
2
CHAPT ER 1
About your interactive display
Interactive display components
Front view
The front of your interactive display includes the LCD screen, the cameras and reflective tape
channel, the pen holders with the pens, the eraser holder with an eraser and the color select module.
LCD screen
The screen is 61" W × 34 1/4" H (154.9 cm × 87.2 cm), with a 70" (178 cm) diagonal, 16:9 format.
For information on cleaning your LCD screen, see page 63.
Camera and reflective tape channel
The interactive display screen is bordered by a channel that contains reflective tape. Each corner has
a camera that tracks finger and pen positions across the screen. For information on cleaning your
camera windows and reflective tape, see page 63.
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C A U TI ON
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Do not damage or remove the reflective tape.
Keep the reflective tape dry.
I MPOR TA N T
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Do not attach items such as adhesive notes to the screen because they will interfere with the
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cameras.
Do not place anything in the channel because it will interfere with the cameras.
CHAPT ER 1
About your interactive display
Pen and eraser holders
The bottom bezel contains magnetic holders for two pens and an eraser. Removing a pen or the
eraser from the holders activates it and enables you to either draw or erase digital ink.
C
C A U TI ON
Ensure your pen or eraser is centered on the holder when returning the pen or eraser to holder to
prevent the pen or eraser from falling and causing product damage.
Color select module
The color select module enables you to access the help function, open the on-screen keyboard,
select pen color, activate the right-click and orient the interactive display.
Front control panel
The front control panel contains the volume
control, mute, input and power buttons, as
well as the status light and infrared remote
control sensor.
I
I MPOR TA N T
Do not cover or block this area or you could
have reduced use of the infrared remote
control.
In normal use:
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The volume, mute and input buttons
are blue.
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The power button is green.
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The status light is green.
For information on diagnosing issues using
the front control panel lights, see page 67.
4
CHAPT ER 1
About your interactive display
Infrared remote control
The infrared remote control enables you to turn on and turn off your interactive display, change the
input source, adjust the volume, access the on-screen menu and more. For more information on the
infrared remote control, see page 30.
Left side view
The left side of your interactive display has the
menu control panel and the side terminal panel.
Menu control panel
The menu control panel enables you to access
the on-screen display menu to adjust display and
audio settings. For more information on the onscreen display menu, see page 77.
USB receptacle
The USB receptacle takes a USB type A
connector, such as a USB memory drive. For
more information on this receptacle, see page 51.
N
N OTE
You can disable this USB receptacle so that it
doesn’t connect to the room computer. For
instructions, see page 22.
Side laptop terminal panel
The side laptop terminal panel has USB and
HDMI™ receptacles for connecting a side
laptop. For more information on this terminal
panel, see page 55.
5
CHAPT ER 1
About your interactive display
Back view
The back of the interactive display includes
the bottom terminal panel, the inside
terminal panel and the audio connection
terminal panel.
I
I MPOR TA N T
Connect all required cables before you
install your interactive display.
Bottom terminal panel
The bottom terminal panel contains the main power switch and several connections, including both
touch control connections and connections for auxiliary input and output devices, such as DVD
players, Blu-ray™ players and VCRs.
6
CHAPT ER 1
About your interactive display
C
C A U TI ON
The AC power outlet is designated for a component of the SMART Board 8070i interactive display
collaboration appliance system. Use this power outlet only as designated by documentation for that
system. Using this power outlet for other items could damage the interactive display.
Inside terminal panel
The inside terminal panel is on the left side of the
interactive display and contains the touch control USB
connections and the room control input and output. For
more information on the touch control USB
connections, see page 53.
Audio terminal panel
This panel contains the speaker wire connections and
the wired remote control receptacles.
I
I MPOR TA N T
Do not connect RCA speaker plugs to the wired
remote control receptacles. You will disable the
infrared remote control while anything is inserted into
these receptacles.
7
Chapter 2
Installing your interactive
display
Environmental requirements
Wall-mounting your interactive display
Important mounting considerations for trained installers
Choosing a mounting location
Choosing a mounting height for your interactive display
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You require a team of professional installers equipped with a lifting device to install your
interactive display. Consult the SMART Board 8070i Interactive Display Installation Guide
(smarttech.com/kb/155314) for more detailed instructions.
This chapter provides additional considerations and details for installing your interactive display.
I
I MPOR TA N T
Because the connection points might not be accessible after wall-installation, consider
connecting cables for speakers, computers and peripheral devices while the interactive display
is suspended from the lifting device. For more information, see page 15.
Environmental requirements
Before installing your interactive display, review the following environmental requirements. For
more detailed information, see the SMART Board 8070i Interactive Display Specifications
(smarttech.com/kb/155318).
Environmental requirement
Parameter
Power requirements
.2A–3.7A at 100V–240V AC, 50 Hz–60 Hz
Power consumption at 25ºC
Typically up–530 W (brightness at 70% and
volume at 40), maximum 580 W (brightness
and volume at maximums)
Operating temperature
41°F–95°F (5°C–35°C)
Storage temperature
-4°F–140°F (-20°C–60°C)
Humidity
5%–80% relative humidity, non-condensing
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CHAPT ER 2
Installing your interactive display
Environmental requirement
Parameter
Ventilation
Maintain a 4" (10 cm) ventilation area around
your interactive display to enable its cooling
fans to operate. Do not store or operate your
interactive display in dusty environments
because dust could interfere with the product’s
ventilation and cooling.
Water and fluid resistance
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Intended for indoor use only. Doesn’t
meet any salt-spray or water ingress
l
requirements.
Don’t pour or spray liquids directly onto
the interactive display or any of its subcomponents. These liquids might get
into areas where they could damage
sensitive electronic components. Refer
to page 63 for detailed instructions on
cleaning your interactive display.
Wall-mounting your interactive display
Use a team of trained, professional installers equipped with a lifting device to install your
interactive display.
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WARNING
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Improper installation can result in personal injury or product damage.
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Your interactive display weighs 262 lb. (119 kg). Refer to local building codes to ensure
your installation area can support this weight.
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C A U TI ON
Do not allow the weight of your interactive display to rest on the color select module because it
is not designed to support product weight. Attach other components while your interactive
display is either still in its packaging or suspended from a lifting device to prevent the weight of
your interactive display from damaging the color select module.
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I MPOR TA N T
Save all product packaging so that it is available if you need to transport your interactive
display. If your original packaging is not available, you can purchase new product packaging
from your authorized SMART reseller.
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CHAPT ER 2
Installing your interactive display
Important mounting considerations for trained installers
Consider the following when mounting your interactive display on a wall:
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Plan your workflow to include cabling because some cable attachment points might not be
accessible post-installation.
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I MPOR TA N T
Speakers must be attached and speaker wires connected to your interactive display
before it is wall-mounted. For more information, see page 16.
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To wall-mount your interactive display, you require a standard VESA 400 mm × 400 mm
mounting plate, not included.
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Attach the included M12 eyebolts and washers to assist in mounting.
W
WARNING
o
In order to aid in mounting or carrying, a lifting device must be used in conjunction
with the M12 attachable eyebolts. Do not attempt to mount or carry the display
using your own strength because your interactive display could fall and cause
personal injury.
o
Use VESA-approved mounting hardware. Remove the M12 eyebolts after
installation.
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Inspect the installation location to ensure that it can support the weight of your interactive
display.
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Use M8 screws to fasten the wall bracket. The length of the screws must be 14-15 mm
plus the thickness of the bracket and the washer. If using screws longer than 14-15 mm,
ensure sufficient depth.
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Recommended fasten force is 1125-1375 N·cm.
CHAPT ER 2
Installing your interactive display
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Refer to the instructions included with the mounting equipment for more detailed
information.
Choosing a mounting location
Consider the following when you select a location for your interactive display:
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The wall must be strong enough to support your interactive display and the mounting
accessories. Your interactive display weighs 262 lb. (119 kg).
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Do not install your interactive display in a location where a door or gate can hit it.
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Do not install your interactive display in an area where it will be subjected to strong
vibrations or dust.
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Do not install your interactive display near where the main power supply enters the
building.
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Ensure adequate ventilation or provide air conditioning around your interactive display so
that heat can flow away from the unit and mounting apparatus.
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When mounting your interactive display in a recessed area leave at least 4" (10 cm) of
space between your interactive display and the recess walls to enable ventilation and
cooling.
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CHAPT ER 2
Installing your interactive display
Choosing a mounting height for your interactive display
Consider the general height of your user community when your choose the mounting height for
your interactive display.
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Chapter 3
Connecting computers and
peripheral devices to your
interactive display
Installing the speakers
Interactive display USB and video connections
User view
Interactive display touch control and video input connections
Cabling detail
Connecting to power and your room computer
Room computer connection diagram
Installing a guest laptop connection
Guest laptop connection diagram
Disabling the USB receptacle on the side connection panel
Connecting peripheral devices to your interactive display
Bottom terminal panel
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This chapter includes information on connecting your interactive display to computers and other
peripheral devices.
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I MPOR TA N T
Because the cable connection points might not be accessible after wall-installation, consider
connecting these devices while the interactive display is suspended from the lifting device.
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CHAPT ER 3
Connecting computers and peripheral devices to your interactive display
Installing the speakers
Your interactive display comes with two 15 W speakers.
g To install the speakers
1. Attach the speakers to the side of the interactive
display with the included screws.
2. Connect the speaker wires to the speaker
connections on the audio connection panel.
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I MPOR TA N T
Do not connect the speakers to the wired remote
control receptacles. You will disable the remote
control while anything is inserted into these
receptacles.
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CHAPT ER 3
Connecting computers and peripheral devices to your interactive display
Interactive display USB and video connections
You can connect three computers to your interactive display. Typically you will have one installed
room computer and two options to connect laptops.
User view
This configuration diagram shows the three suggested computer connections.
Interactive display touch control and video input connections
The following table shows which touch-control USB connection corresponds with which video
input for each computer connection.
Touch control
Video input
Installation steps
Room computer
USB 1 (Inside panel)
VGA
page 19
Guest laptop connection
USB 2 (Inside panel)
RGB/HV
page 20
Side laptop connection
USB 3 (Side panel)
HDMI2
page 55
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N OTE
A wire management bundle for the guest laptop connection is available from your authorized
SMART reseller. This 16' (5m) bundle includes a USB cable and a RGB/HV to VGA video
cable. The part number is WMB-SBID.
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CHAPT ER 3
Connecting computers and peripheral devices to your interactive display
Cabling detail
These are the suggested connection points.
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CHAPT ER 3
Connecting computers and peripheral devices to your interactive display
Connecting to power and your room computer
Your room computer is the default computer for your interactive display. Connect this computer
to your interactive display with a VGA cable and a USB cable.
Room computer connection diagram
g To connect your interactive display to power and your room computer
1. Connect the included VGA cable from your computer to the VGA connection on the bottom
terminal panel.
2. Connect the included USB cable from the USB 1 receptacle on the inside terminal panel of
the interactive display to a USB receptacle on the computer.
3. Connect the included power cable from the AC IN connector on the bottom terminal panel
to a power outlet.
4. Connect the power cable from your computer to a power outlet.
5. Turn on the main power switch on the bottom terminal panel, and then press the power
button
on the front control panel.
6. Using the remote control or the input button
interactive display’s input source to VGA.
7. Turn on your computer.
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on the front control panel, set the
CHAPT ER 3
Connecting computers and peripheral devices to your interactive display
Installing a guest laptop connection
You can install cabling that enables you to connect a laptop to your interactive display from
another location in the room such as on a conference table. By installing this connection, you
make use of connection points that might not be accessible when your interactive display is wallmounted.
You require a USB cable and a RGB/HV to VGA cable to install the guest laptop connection. You
can purchase a wire bundle that includes these two connectors from your authorized SMART
reseller. Refer to the interactive display specifications document for ordering information.
This is an installed solution since the connection points on the interactive display can be out of
reach after wall-installation. You may install the cables and run them through floors or walls to a
nearby table.
Alternatively, your users can connect a laptop to the left side terminal panel using the more
accessible side laptop terminal panel. For more information, see page 55.
W
WARNING
Ensure that any cables extending across the floor to your SMART product are properly bundled
and marked to avoid a trip hazard.
N
N OTE
You do not require a laptop present to install this cabling.
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CHAPT ER 3
Connecting computers and peripheral devices to your interactive display
Guest laptop connection diagram
g To install a guest laptop connection location
1. Connect a USB cable to the USB 2 receptacle on the inside terminal panel, and then run
the cable to the laptop connection location, such as beside the interactive display or on a
conference table.
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CHAPT ER 3
Connecting computers and peripheral devices to your interactive display
2. Connect a 5-BNC to VGA video cable to the RG/BHV interactive display bottom terminal
panel, and then run the VGA end of the cable to the remote connection location as above.
3. Bundle and cover the cables as appropriate to avoid a trip hazard.
To connect and use a guest laptop using this installed connection, see page 55.
Disabling the USB receptacle on the side
connection panel
You can connect a USB drive or other USB device to the USB receptacle on the side of your
interactive display, and then access that device from the room computer through the USB 1
receptacle. For more information, see page 51.
You can also disable this USB receptacle so that doesn’t access any of the computers
connected to your interactive display.
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C A U TI ON
Disconnect the power supply for your interactive display before you disable the USB
receptacle.
g To disable the USB receptacle
1. Locate the oval cut-out on the back of your interactive display. It is at the same height as
the USB receptacle and very close to the receptacle.
2. Rotate the top of the cut-out using needle-nose pliers, and then grasp the bottom edge of
the cut-out with the pliers.
3. Pry the cut-out away from your interactive display.
You can see a black jumper on the circuit board inside the panel.
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CHAPT ER 3
Connecting computers and peripheral devices to your interactive display
4. Pull the black jumper off of the circuit board with the pliers.
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C A U TI ON
To prevent damage to the circuit board, do not touch the circuit board with the pliers.
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I MPOR TA N T
You can re-install the jumper to enable the USB receptacle.
Connecting peripheral devices to your
interactive display
Connect peripheral devices to your interactive display's bottom terminal panel.
Bottom terminal panel
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CHAPT ER 3
Connecting computers and peripheral devices to your interactive display
g To connect a peripheral device
1. Turn off your interactive display using the power button
on the front control panel.
2. Ensure your peripheral device is connected to its power source and is turned off.
3. Connect your peripheral device’s input cables to the appropriate connectors on the bottom
terminal panel.
4. Press the power button
on the front control panel.
5. Turn on your peripheral device.
C
C A U TI ON
The AC power outlet is designated for a component of the SMART Board 8070i interactive
display collaboration appliance system. Use this power outlet only as designated by that
system’s documentation. Using this power outlet for other items could damage the interactive
display.
24
Chapter 4
Installing SMART software
Installing SMART Meeting Pro software
Installing SMART Notebook software
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You need to install SMART software on the computer that’s connected to the interactive display in
order to use your interactive display.
SMART software includes:
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SMART Product Drivers, which enable touch interactivity and digital ink
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SMART Meeting Pro™ software
OR
SMART Notebook™ collaborative learning software
N
N OTE
For laptops that will only occasionally be used for your interactive display, you can use a SMART
GoWire auto-launch cable instead of installing SMART software. For more information, see page
56.
Installing SMART Meeting Pro software
The SMART Meeting Pro software download includes two components:
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SMART Product Drivers
l
SMART Meeting Pro software
This software requires a computer with a Windows® operating system. For a complete list of SMART
Meeting Pro software system requirements, see the SMART Meeting Pro software release notes
(smarttech.com/kb/141332).
25
CHAPT ER 4
Installing SMART software
I
I MPOR TA N T
Your product packaging includes an activation key for SMART Meeting Pro software. Retain this
activation key for your records.
g To download SMART Meeting Pro software
1. Go to www.smarttech.com/downloads.
2. Click the SMART Meeting Pro software link.
3. Click Download.
4. Follow the on-screen instructions to save the executable file to your desktop.
g To install SMART Meeting Pro software and SMART Product Drivers
1. Double-click the executable file.
2. Follow the on-screen instructions. You’ll be prompted to enter your product activation key.
Register your interactive display.
3. Click the SMART Meeting Pro icon
in the notification area , and then select Check for
Updates.
The SMART Product Update window appears.
4. Follow the on--screen instructions to update your SMART Meeting Pro software and SMART
Product Drivers to their latest versions.
Installing SMART Notebook software
The SMART Notebook software CD includes two components:
l
SMART Product Drivers
l
SMART Notebook software
For a complete list of SMART Notebook software system requirements, see the SMART Notebook
software release notes (smarttech.com/kb/126571).
I
I MPOR TA N T
Connect to the Internet before you install SMART software so that you can obtain a software
activation key and download software updates.
26
CHAPT ER 4
Installing SMART software
g To install SMART Notebook software and SMART Product Drivers
1. Place the included installation CD in your computer’s CD tray.
The installation wizard appears.
2. Follow the on-screen instructions. You’ll be prompted to enter your product activation key.
Register your interactive display online using the serial number found underneath its color
select module.
3. Click the SMART Board icon
in the notification area (Windows operating systems) or the
Dock (Mac operating system software), and then select Check for Updates.
The SMART Product Update screen appears.
4. Follow the on--screen instructions to update your SMART Notebook software and SMART
Product Drivers to their latest versions.
27
Chapter 5
Using your interactive display
Turning on and turning off your interactive display
Using the infrared remote control
Placing or replacing batteries in the remote control
Infrared remote control sensor
Infrared remote control buttons
Getting started with your SMART Board interactive display
Writing or drawing digital ink
Using Locked Ink mode
Changing pen settings
Erasing digital ink
Changing eraser settings
Manipulating objects
Browsing
Entering text onto the interactive display
Working with Ink Aware programs
Viewing a list of Ink Aware programs
Using Ink Aware features in Word
Using Ink Aware features in Excel
Using Ink Aware features in PowerPoint
Disabling Ink Aware
Working with non-Aware programs
Saving your notes
Customizing the transparent layer
Closing the transparent layer
Clearing all notes
Restoring cleared notes
Playing audio files on your interactive display
Using the USB receptacle
30
30
31
32
33
34
34
35
35
36
36
37
40
43
43
43
44
45
45
46
47
47
48
49
49
50
50
51
This chapter includes information on how to use your interactive display, turn on and turn off your
interactive display, control your computer by touching the screen, use the remote control, and
more.
29
CHAPT ER 5
Using your interactive display
Turning on and turning off your interactive
display
g To turn on your interactive display
1. Turn on your computer.
2. Press the power button
on the front control panel.
OR
Press the POWER ON button on the remote control.
Your computer’s logon screen or desktop appears on your interactive display.
I
I MPOR TA N T
If the power button light on the front control panel is off, either the interactive display is
not plugged in or the main power switch on the bottom terminal panel is turned off. To find
the main power switch, see page 3.
g To turn off your interactive display
1. Shut down your computer.
2. Press the power button
on the front control panel.
OR
Press the STANDBY button on the remote control.
Using the infrared remote control
The infrared remote control enables you to turn on and turn off your interactive display, change
the input source, change the volume, and more. You can also use the remote control to open the
on-screen menu, and then change the monitor’s settings.
If the remote control doesn’t respond, see page 74.
C
30
C A U TI ON
l
Do not subject the remote control to strong shock.
l
Keep the remote control away from liquids. If it gets wet, wipe it dry immediately.
l
Do not expose the remote control to heat or steam.
l
Do not open any part of the remote control other than the battery compartment.
CHAPT ER 5
Using your interactive display
I
I MPOR TA N T
The remote control system does not function when strong light strikes the remote control
sensor or when there is an object between the remote control and its sensor.
Placing or replacing batteries in the remote control
Your remote control requires two 1.5V AA batteries.
W
WARNING
To reduce the risk associated with leaking batteries:
l
use only AA type batteries
l
do not mix used and new batteries
l
orient the battery’s plus (+) and minus (-) terminals according to the markings found on
the remote control
l
do not leave the batteries in the remote control for an extended period
l
do not heat, disassemble, short or recharge the batteries, or expose them to fire or high
temperature
l
avoid eye and skin contact if batteries have leaked
l
dispose of exhausted batteries and product components in accordance with applicable
regulations
g To place batteries in the remote control
1. Press the tab on the underside of the remote control, and then slide it to open the cover.
2. Remove the batteries if they are present.
3. Insert two 1.5V AA batteries in the remote control. Ensure the + and - markings on the
batteries align with the markings in the remote control.
4. Replace the cover.
31
CHAPT ER 5
Using your interactive display
Infrared remote control sensor
The infrared remote control sensor is located on
the front control panel. It enables you to control
your interactive display from an angle of 30º and
within a distance of 23' (7 m) using the included
remote control.
I
I MPOR TA N T
The remote control might not function when the
infrared remote control sensor is blocked or
when it is in direct sunlight or strong lighting.
32
CHAPT ER 5
Using your interactive display
Infrared remote control buttons
The remote control enables you to access on-screen menus
and change display and input settings.
Use the remote control’s POWER ON button turn on your
POWER ON
STANDBY
1
2
3
DVI
DISPLAY
PORT
VGA
RGB/HV
HDMI
DVD/HD
VIDEO
S-VIDEO
PICTURE
MODE
ASPECT
SOUND
OPTION
4
interactive display and the STANDBY button to turn off your
interactive display.
5
1
2
3
4
5
6
7
8
9
-
0
ENT
6
Use the remote control’s input buttons to change input sources
when switching between the room computer and guest laptops.
DISPLAY
9
12
8
14
13
10
17
7
MENU
+
AUTO
SET UP
13
EXIT
CH
VOL
11
12
GUIDE
16
15
MUTE
19
20
21
STILL
ON/OFF
CAPTURE
PIP
ON/OFF
INPUT
REMOTE ID
SET
CLEAR
18
24
CHANGE
MTS
AUDIO
INPUT
23
22
Number
Function
Description
1
POWER ON
Turns on your interactive display
STANDBY
Turns off your interactive display
2
Input buttons
Selects input signal for the display
3
PICTURE MODE
Selects picture mode
4
ASPECT
Selects picture aspect
5
SOUND
Selects artificial surround sound
6
Number pad
Press buttons to set and change passwords, change channel
or make settings
7
ENT
Enter
8
DISPLAY
Turns the on-screen display menu on and off
9
MENU
Turns the menu mode on and off
10
AUTO SET UP
Enters auto setup menu
11
EXIT
Returns to previous menu
12
Up/Down
Moves the highlighted area up or down to select items within
the on-screen display menu
13
+/-
Increases or decreases the adjustment level within the onscreen display menu
33
CHAPT ER 5
Using your interactive display
Number
Function
Description
14
SET
Makes selection
15
VOL +/-
Increases or decreases audio output level
16
CH +/-
Changes the channel for the interactive display
17
GUIDE
Not in use
18
MUTE
Mutes audio inputs for your interactive display
19
STILL ON/OFF
Activates/de-activates the still picture mode
CAPTURE
Captures a still image
PIP ON/OFF
Toggles between PIP, POP, side-by-side and side-by-side
PIP INPUT
Selects the "picture-in-picture" input signal
PIP CHANGE
Replaces to the main picture and sub-picture.
21
REMOTE ID
Activates Remote ID function
22
MTS
Not in use
23
Audio input
Selects audio input source
24
Closed caption
Activates closed captioning
20
Getting started with your SMART Board
interactive display
Using your SMART Board interactive display, you can write, draw and erase digital ink,
manipulate objects and browse content on the screen.
Writing or drawing digital ink
Using the pen supplied with your interactive display, you can write or draw digital ink over
SMART Meeting Pro software and other programs.
N
N OTE
How the digital ink you write or draw over a program is included in that program depends on
whether the program is Ink Aware or not. For more information, see Working with Ink Aware
programs on page 43 and Working with non-Aware programs on page 47.
g To write or draw digital ink
1. Pick up the pen.
2. Write or draw on the screen.
T
TIP
Don’t rest your elbow or the palm of your hand on the screen while you’re writing.
34
CHAPT ER 5
Using your interactive display
Using Locked Ink mode
Locked Ink mode enables you to write or draw digital ink using large objects, including erasersized objects.
g To use Locked Ink mode
Press and hold a color button down on the color select module until the light flashes.
g To end Locked Ink mode
Press any not-flashing button on your color select module.
Changing pen settings
You can change your pen settings to change line size and fill effects.
g To change pen settings
1. Press the SMART Board icon
Panel.
or in the notification area, and then select Control
OR
Press the SMART Meeting Pro icon
Panel.
in the notification area, and then select Control
2. Press SMART Hardware Settings.
3. Select Pen and Button Settings in the drop-down list.
4.
Press Black Pen Settings
to customize the black pen.
OR
Press Blue Pen Settings
to customize the blue pen.
OR
Press Red Pen Settings
to customize the red pen.
OR
Press Green Pen Settings
to customize the green pen.
The Properties dialog box appears.
5. Press Line Style.
6. Adjust the color, thickness, line end and line style.
7. Press Fill Effects.
8. Adjust the transparency.
35
CHAPT ER 5
Using your interactive display
9. Press Save Tool Settings to save your settings.
10. Repeat steps 4 through 9 if you want to customize other pens.
11. Press OK to close the control panel.
Erasing digital ink
g To erase digital ink
Pick up the eraser, and then press the eraser on the screen and move it over the digital ink you
want to erase.
OR
Using your flattened hand, palm or fist, press the screen and move your hand over the digital ink
you want to erase.
Changing eraser settings
You can change eraser size for either a larger or smaller eraser area.
g To change eraser settings
1. Press the SMART Board icon
in the notification area, and then select Control Panel.
OR
Press the SMART Meeting Pro icon
Panel.
in the notification area, and then select Control
2. Press SMART Hardware Settings.
3. Select Pen and Button Settings in the drop-down list.
4.
Press Eraser Settings
.
5. Select an eraser size.
6. Press OK to save your settings.
7. Press OK to close the control panel.
36
CHAPT ER 5
Using your interactive display
Manipulating objects
Objects include icons, buttons, links and other components of programs that appear on your
screen. You can manipulate these objects using your interactive display as described below.
g To select or deselect an object
Quickly press and release the object.
N
N OTES
l
This gesture performs a standard mouse click.
l
This gesture starts programs if your operating system is set to start applications on a
single click.
g To double-click an object
Quickly press and release the object twice in the same spot.
N
N OTE
This gesture starts programs if your operating system is set to start applications on a doubleclick.
37
CHAPT ER 5
Using your interactive display
g To right-click or Control-click an object
Press and hold the object.
OR
Using two fingers on the same hand, press and hold the object with your left finger, and then
press the screen once with your right finger.
OR
Press the Right-Click button on the pen tray, and then press the object.
g To move an object
1. Press and hold the object.
2. Keeping your finger on the screen, slowly move the object.
3. When you reach the position you want to move the object to, release your finger.
38
CHAPT ER 5
Using your interactive display
g To resize an object
1. Using one finger on each hand, press the screen at opposite ends of the object.
2. Drag your fingers in opposite directions to enlarge the object.
OR
Drag your fingers toward each other to reduce the object.
g To rotate an object
1. Using one finger on each hand, press the screen at opposite ends of the object.
2. Rotate your fingers in the direction you want to rotate the object.
39
CHAPT ER 5
Using your interactive display
3. When you reach the angle you want to rotate the object to, release your fingers.
Browsing
In addition to manipulating objects, you can browse content on your screen.
g To display the next page
Press the screen, and then quickly press again directly to the right of that point.
OR
Quickly flick your finger right across the screen.
g To display the previous page
Press the screen, and then quickly press again directly to the left of that point.
40
CHAPT ER 5
Using your interactive display
OR
Quickly flick your finger left across the screen.
41
CHAPT ER 5
Using your interactive display
g To zoom in or out
1. Using one finger on each hand, press the screen at opposite ends of the object.
2. Drag your fingers in opposite directions to zoom in.
OR
Drag your fingers toward each other to zoom out.
g To pan horizontally or vertically
1. Using two fingers on the same hand, press and hold the screen.
2. Keeping your fingers on the screen, move up, down, left or right.
42
CHAPT ER 5
Using your interactive display
3. When you reach the area you want to view, release your fingers.
Entering text onto the interactive display
You can enter text into text boxes on the interactive display with either a keyboard attached to
your computer or the on-screen keyboard.
g To enter text
1. Select the area where you want to enter text.
2. Either type with your laptop keyboard or a keyboard connected to your computer.
OR
Press the keyboard button on the pen control panel on the interactive display.
The on-screen keyboard appears and you can type characters by touch.
3. Enter text.
Working with Ink Aware programs
Many popular third-party programs are Ink Aware (that is, they’re integrated with SMART Product
Drivers). If a program is Ink Aware, whatever you write or draw on the interactive product
becomes a component of the program file.
Ink Aware software products include Word, Excel and PowerPoint.
Viewing a list of Ink Aware programs
You can open and view a list of Ink Aware programs in the SMART control panel.
g To view a list of Ink Aware programs
1. Press the SMART Board icon
OR
43
in the notification area, and then select Control Panel.
CHAPT ER 5
Using your interactive display
Press and hold SMART Board Tools
Panel.
icon in the Dock, and then select Control
OR
Press the SMART Meeting Pro icon
Panel.
in the notification area, and then select Control
2. Press Configure SMART Tools.
3. Press Ink Aware Program Settings.
The Aware window appears.
You can enable or disable Ink Aware for any of the programs in the list (see Disabling Ink
Aware on page 46).
If a check mark appears in the Aware Enabled column, the program is currently Ink
o
Aware.
If the program is currently open, Running appears in the Status column.
o
Using Ink Aware features in Word
Microsoft Word software is Ink Aware, which means that it’s integrated with SMART Product
Drivers. What you write or draw on your interactive product’s screen becomes a part of the Word
document.
g To write or draw in Word
1. Display the Word document you want to write in.
2. Write or draw on your interactive product’s screen.
The Aware Tools toolbar appears. Depending on your version of Word, this toolbar either
floats on top of the program or appears with the program’s other toolbars.
N
N OTE
If the Aware Tools toolbar doesn’t appear, select View > Toolbars > SMART Aware
Toolbar.
3. Press
to insert your notes into the Word document as graphics.
OR
Press
to insert your notes into the Word document as typed text.
OR
Press
to take a screen capture of your notes and the Word document.
The screen capture appears in a .notebook file.
44
CHAPT ER 5
Using your interactive display
Using Ink Aware features in Excel
Excel is Ink Aware, which means that it’s integrated with your interactive product. What you write
or draw on your interactive product’s screen becomes a part of the Excel spreadsheet.
g To write or draw in Excel
1. Display the Excel spreadsheet you want to write in.
2. Write or draw on your interactive product’s screen.
The Aware Tools toolbar appears. Depending on your version of Excel, this toolbar either
floats on top of the program or appears with the program’s other toolbars.
N
N OTE
If the Aware Tools toolbar doesn’t appear, select View > Toolbars > SMART Aware
Toolbar.
3. Press
to insert your notes into the Excel spreadsheet as graphics.
OR
Press
to insert your notes into the Excel spreadsheet as typed text.
OR
Press
to take a screen capture of your notes and the Excel spreadsheet.
The screen capture appears in a .notebook file.
Using Ink Aware features in PowerPoint
PowerPoint is Ink Aware, which means that it’s integrated with your interactive product. What
you write or draw on the interactive product’s screen becomes a part of the PowerPoint slide
show.
g To present a PowerPoint slide show on your interactive product
1. Display the PowerPoint file in Slide Show view.
The PowerPoint slide show and the Slide Show toolbar appear.
2. To display the next slide, press Next
on the Slide Show toolbar.
OR
To display the previous slide, press Previous
on the Slide Show toolbar.
3. Write or draw on your interactive product’s screen.
45
CHAPT ER 5
Using your interactive display
4. Do the following:
o
To insert writing into the PowerPoint slide show as typed text, right-click your
writing, and then select an Inject…Here option.
o
To insert a drawing into the PowerPoint slide show as an image, press Menu
the Slide Show toolbar, and then select Insert Drawing as Image.
o
To insert a blank page, press Menu
Add Blank Slide.
o
To clear notes on the current slide, press Menu
N
, and then select PowerPoint Commands >
, and then select Clear Drawing.
N OTE
To restore your most recently deleted notes, press Menu
Restore Drawing.
, and then select
5. To print the current slide on the computer’s default printer, press Menu
PowerPoint Commands > Print Slide.
N
on
, and then select
N OTE
The Print Slide menu command isn’t available if you’re using PowerPoint Viewer
software because this software allows you to view files on a read-only basis.
Using the options in the Slide Show toolbar, you can also end a slide show, open the
Floating Tools toolbar, change settings, display the PowerPoint menu, and display a
specific slide.
Disabling Ink Aware
You can disable Ink Aware for a specific program or for all programs.
g To disable Ink Aware
1. Press the SMART Board icon
in the notification area, and then select Control Panel.
OR
Press and hold SMART Board Tools
Panel.
icon in the Dock, and then select Control
OR
Press the SMART Meeting Pro icon
Panel.
2. Press Configure SMART Tools.
46
in the notification area, and then select Control
CHAPT ER 5
Using your interactive display
3. Press Ink Aware Program Settings.
The Aware window appears.
o
If a check mark appears in the Aware Enabled column, the program is currently Ink
Aware.
o
If the program is currently open, Running appears in the Status column.
The Ink Aware Options window appears.
If a check mark appears next to a program, the program is currently Ink Aware.
4. Do one of the following:
o
To disable Ink Aware for a program, clear the check box in the Aware Enabled
column.
o
To disable Ink Aware for all software programs, press Clear All.
5. Clear a program’s check box to disable Ink Aware for that program.
6. Press OK.
N
N OTE
To enable Ink Aware for all programs, open the Aware dialog box, and then press Select
All.
Working with non-Aware programs
If a program is non-Aware, whatever you write or draw on your interactive product’s screen
appears on a transparent layer (sometimes referred to as an ink layer) over the current program.
To insert your notes into the program as text, right-click and select one of the Inject ... Here
options in the menu that appears.
After you finish writing and drawing, you can save or clear your notes. If you mistakenly clear
your notes, you can restore them.
N
N OTE
You can customize the behavior of the transparent layer.
You can close the transparent layer at any time.
Saving your notes
If a program is non-Aware, whatever you write or draw on your interactive product’s screen
appears on a transparent layer (sometimes referred to as an ink layer) over the current program.
You can take a screen capture of your notes and the program.
47
CHAPT ER 5
Using your interactive display
N
N OTE
You can also customize the transparent layer to automatically save your notes (see
Customizing the transparent layer below).
g To take a screen capture of your notes
Press Screen Capture
in the upper right corner of the screen.
Each screen capture appears as an image in a file.
N
N OTE
If you want to save your notes but you don’t want to take a screen capture of the entire screen,
you can take a screen capture of an area or a window using the Screen Capture toolbar (see
Using the Screen Capture toolbar).
Customizing the transparent layer
If a program is non-Aware, whatever you write or draw on your interactive product’s screen
appears over the current program on a transparent layer (sometimes referred to as an ink layer).
Depending on your settings, this transparent layer can be surrounded by a border and can include
Clear, Screen Capture and Close buttons in its upper right corner.
g To customize the transparent layer
1. Pick up a pen tray pen.
A transparent layer appears over the current program.
2. Right-click, and then select Ink Layer Options in the menu that appears.
The Ink Layer Settings dialog box appears.
48
CHAPT ER 5
Using your interactive display
3. Select settings for the transparent layer:
o
To display the transparent layer without a border, clear the Show border around
ink layer check box.
o
When you clear all notes from the transparent layer, a message appears in the lower
right corner of your screen. You can press this message to restore your notes. To
prevent this message from appearing, clear the Allow pop-up balloon messages
check box.
o
To display the transparent layer without the Screen Capture, Clear or Close
buttons in the upper right corner, clear the Show the Screen Capture, Clear and
Close buttons check box.
o
If you write or draw on the screen, and then left-click, a menu appears. You can
select options from this menu to save your notes, clear your notes and close the
transparent layer, and more. If you want to disable this menu, select Close ink
layer with pointer. If you select this option, you can left-click to clear your notes
and close the transparent layer, and the menu doesn’t appear.
o
If you want to automatically save your notes, select Always Save Ink. If you select
this option, a screen capture of your notes and the program appear on a new page in
a .notebook file when you close the transparent layer.
4. Press OK.
Closing the transparent layer
If a program is non-Aware, whatever you write or draw on your interactive product’s screen
appears on a transparent layer over the current program. You can close the transparent layer at
any time.
N
N OTES
l
If you want to save your notes, take a screen capture before you close the transparent
layer (see Saving your notes on page 47).
l
You can clear all of the notes from the interactive screen without closing the transparent
layer (see Clearing all notes below).
g To close the transparent layer
Press Close
in the upper right corner of the screen.
Clearing all notes
If a program is non-Aware, whatever you write or draw on your interactive product’s screen
appears on a transparent layer (sometimes referred to as an ink layer) over the current program.
You can clear your notes at any time.
49
CHAPT ER 5
Using your interactive display
N
N OTES
If you mistakenly clear your notes, you can restore them (see Restoring cleared notes below).
g To clear all the notes from the screen
Press Clear
in the upper right corner of the screen.
Restoring cleared notes
If you mistakenly clear all notes from your interactive product’s screen, you can restore them.
You can also restore notes if you close the transparent layer without saving your notes.
g To restore notes after you clear them
Open the Floating Tools toolbar (see Showing, hiding and moving the Floating Tools toolbar), and
then press Undo
.
g To restore notes after you close the transparent layer
A thumbnail appears in the lower-right corner of the screen for approximately five seconds after
you clear your notes.
Press the thumbnail image.
Playing audio files on your interactive display
Your interactive display includes two speakers that will play audio files or the audio portion of a
video file.
When you play an audio file or a video file on a computer connected to your interactive display,
the file is streamed through the touch-control USB connection between your computer and your
interactive display, not through the video connection.
I
I MPOR TA N T
If your computer uses Mac operating system software, you must set the audio output to USB.
For more information, see below.
g To switch your Mac computer to USB audio output
1. Press the Apple menu
, and then select System Preferences.
2. Select Hardware > Sound.
3. Select the Output tab.
4. Select SBID 8070i/USB.
50
CHAPT ER 5
Using your interactive display
Using the USB receptacle
You can connect a USB drive or device to the
USB receptacle on the left terminal panel on your
interactive display, and then access it from the
room computer.
N
N OTE
You can disable this USB receptacle so that it
doesn’t connect to the room computer. For
more information, see page 22.
g To use the USB receptacle
1. Press the VGA button on the remote
control.
OR
Press the input button
on the front
control panel until it is set to VGA.
2. Connect a USB device to the USB
receptacle.
51
Chapter 6
Using guest laptops with your
interactive display
Interactive display USB and video connections
User view
Interactive display touch control and video input connections
Making a guest laptop connection
Making a side laptop connection
Using a SMART GoWire auto-launch cable
53
54
54
54
55
55
56
CHAPT ER 6
Using guest laptops with your interactive display
Interactive display USB and video connections
You can connect three computers to your interactive display. Typically you will have one installed
room computer and two options to connect laptops.
User view
This configuration diagram shows the three suggested computer connections.
Interactive display touch control and video input connections
The following table shows which touch-control USB connection corresponds with which video
input for each computer connection.
Touch control
Video input
Installation steps
Room computer
USB 1 (Inside panel)
VGA
page 19
Guest laptop connection
USB 2 (Inside panel)
RGB/HV
page 20
Side laptop connection
USB 3 (Side panel)
HDMI2
page 55
N
N OTE
A wire management bundle for the guest laptop connection is available from your authorized
SMART reseller. This 16' (5m) bundle includes a USB cable and a RGB/HV to VGA video
cable. The part number is WMB-SBID.
54
CHAPT ER 6
Using guest laptops with your interactive display
Making a guest laptop connection
You can connect a laptop to installed USB and video cables that are behind your interactive
display. If this cable bundle has not been installed use the guest laptop connection. For more
information, see page 55.
I
I MPOR TA N T
The laptop must have SMART Notebook software or SMART Meeting Pro software installed. If
it does not, you will need to connect the laptop to the interactive display using a SMART
GoWire auto-launch cable. For more information, see page 53.
g To connect a laptop to the guest laptop connection location
1. Place the laptop beside the end of the wire bundle at the guest laptop connection.
2. Connect the installed USB cable to a USB receptacle on the laptop.
3. Connect the VGA cable connector to the laptop.
4. Turn on the laptop.
5. Press the RGB/HV button on the remote control.
OR
Press the input button
on the front control panel to change input source to RGB/HV.
g To return to using the room computer
Press the VGA button on the remote control.
OR
Press the input button
on the front control panel to change the input source to VGA.
Making a side laptop connection
You can connect a laptop to the left side control and terminal panel of the interactive display. This
enables the interactive display to display the laptop’s desktop and permit touch interactivity.
I
I MPOR TA N T
The laptop must have SMART Notebook software or SMART Meeting Pro software installed. If
it does not, you will need to connect the laptop to the interactive display using a SMART
GoWire auto-launch cable. For more information, see page 53.
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CHAPT ER 6
Using guest laptops with your interactive display
g To connect a side laptop
1. Connect an HDMI cable from the laptop’s HDMI to your interactive display's side laptop
terminal panel.
2. Connect a USB cable from the laptop USB connector to your interactive display’s side
laptop terminal panel.
I
I MPOR TA N T
The USB type A receptacle is for USB devices only. Do not connect the laptop to this
receptacle.
3. Turn on the laptop.
4. Press the HDMI input button on the remote control twice.
OR
Press the input button on the front control panel to change the input source to HDMI2.
g To return to using the room computer
1. Press the VGA button on the remote control.
OR
Press the input button on the front control panel to change the input source to VGA.
2. Disconnect the laptop from the interactive display if required.
Using a SMART GoWire auto-launch cable
Any computer connected to your interactive display requires SMART software. Typically you will
install this software on your room computer so that it is always ready for use (see page 25 for
more information).
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CHAPT ER 6
Using guest laptops with your interactive display
If you want to connect a laptop that doesn't have SMART software installed, you can connect a
SMART GoWire auto-launch cable between the touch-control USB cable from your interactive
display and the laptop. This auto-launch cable provides your laptop with both SMART Product
Drivers and SMART Meeting Pro software so that you have touch control of your laptop on the
interactive display.
I
I MPOR TA N T
Your interactive display only supports SMART GoWire auto-launch cable for business. It does
not support the GoWire SMART Notebook software auto-launch cable.
g To use a SMART GoWire auto-launch cable
1. Ensure the video cable is connected securely to both your interactive display and your
laptop.
N
N OTE
The video connection for the side laptop connection is HDMI2. The video connection for
the guest laptop connection is RGB/HV.
2. Ensure the USB cable for your laptop is connected to the correct USB connection point on
your interactive display.
3. Use the remote control input button or the front control panel input button to change the
video input until your laptop’s desktop appears on your interactive display screen.
4. Disconnect the USB cable from your laptop, and then connect the auto-launch cable’s
USB type A receiver to the USB cable.
I
I MPOR TA N T
If the SMART GoWire auto-launch cable is not connected to your interactive display
through a USB cable, you will have access to SMART Meeting Pro software on your
laptop for five minutes, and then SMART Meeting Pro software will close.
5. Connect the auto-launch cable’s USB type A connector to a USB receptacle on your
laptop.
SMART software begins activating.
N
N OTE
SMART software isn’t being installed on your laptop. It is only activating inside the
SMART GoWire auto-launch cable.
6. Select the Start SMART Meeting Pro option from the AutoPlay dialog box.
SMART Meeting Pro software opens.
You now have touch control of your laptop’s desktop on your interactive display, and can use
SMART Meeting Pro software while your laptop is connected to your interactive display.
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CHAPT ER 6
Using guest laptops with your interactive display
g To disconnect a SMART GoWire auto-launch cable
1. Save your SMART Meeting Pro software file to your laptop, if required. You can save the
file as a .ppt, .pdf or .notebook file.
I
I MPOR TA N T
You will only be able to open this file on a computer with SMART Meeting Pro software
installed, or one that is connected to a SMART interactive product through a SMART
GoWire auto-launch cable.
2. Press the SMART Meeting Pro icon in the notification area, and then press Exit.
3. Disconnect the SMART GoWire auto-launch cable from your laptop and your interactive
display.
58
Chapter 7
Maintaining your interactive
display
Updating your SMART Software and firmware
Updating SMART Software
Updating your interactive display firmware
Calibrating your interactive display
Orienting your interactive display
Replacing a pen nib
Cleaning the screen
Cleaning the camera windows and reflective tape
Maintaining ventilation
Preventing condensation
Checking the interactive display installation
Removing your interactive display
Transporting your interactive display
59
59
60
61
62
62
63
63
64
64
65
65
66
If you properly maintain your interactive display, it will provide years of use.
Updating your SMART Software and firmware
To effectively use both touch control and digital ink on your interactive display, you require
SMART software on your computer and up-to-date firmware installed on your interactive display.
Updating SMART Software
Once you have SMART software installed on your computer, you can check for software updates
with SMART Product Update by selecting Help > Check for Updates in the software or by
browsing to smarttech.com/downloads.
g To check for software updates
1. Start your SMART software program.
2. Press Help > Check for Updates.
I
I MPOR TA N T
If you don’t see the Check for Updates option, contact your network administrator.
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CHAPT ER 7
Maintaining your interactive display
3. Press the Update button beside the software you want to update.
SMART software updates.
I
I MPOR TA N T
When you update SMART software on your computer, a firmware update for your interactive
display might download to your computer. The next time you connect your computer to your
interactive display you will be informed that there is a firmware update for the processor in the
interactive display. For more information, see page 60.
Updating your interactive display firmware
C
C A U TI ON
Only a system administrator should update interactive display firmware.
Your interactive display uses firmware located on a processor in the interactive display. After
you update SMART software, a new firmware executable file might save on your computer.
When you connect a computer with this file to your interactive display, your interactive display
detects this executable file, and then prompts you to run the file to update the firmware.
C
C A U TI ON
l
Do not disconnect your interactive display from your computer during the firmware
update process.
l
Do not touch your interactive display screen or input button during the firmware update
process.
l
Do not turn off your computer or your interactive display during the firmware update
process.
g To update your interactive display firmware
1. Ensure your interactive display is connected to your computer.
2. Launch the firmware updater at the following location:
Windows computers: My computer > C > Program Files > SMART Technologies >
SMART Product Drivers > SMARTFirmwareUpdater.exe.
Mac computers: HD\Applications\SMART Product
Drivers\SMARTFirmwareUpdater.app.
3. Follow the Firmware Updater instructions using your computer’s mouse and keyboard. Do
not touch your interactive display screen.
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Maintaining your interactive display
4. Select the check box for the SMART interactive product you would like to upgrade by
checking the Update, and then click Next.
A progress bar displays. Once the progress bar reaches 100% the firmware update will be
completed.
I
I MPOR TA N T
SC14 refers to the SB8000 series interactive display’s control panel.
5. Calibrate your interactive display.
Calibrating your interactive display
Digital cameras in the corners of the interactive display track the position of the pens, eraser and
your finger on the interactive surface, and then send the information to the SMART software,
which interprets this information as mouse clicks, digital ink or ink removal in the appropriate
location. Calibration determines the position and angles of the cameras to accurately identify
touch-location on your interactive display.
I
I MPOR TA N T
If an error message appears while you are calibrating your interactive display, contact SMART
technical support.
g To calibrate your interactive display
1. Press the SMART software icon (either
or
) in the Windows notification area or Mac
Dock, and then select Control Panel.
The Control Panel appears.
2. Press SMART Hardware Settings.
3. If you have more than one SMART product connected, select the interactive display.
4. Select Advanced Settings from the drop-down list.
5. Press Calibrate.
The calibration screen appears. This can take a few moments.
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CHAPT ER 7
Maintaining your interactive display
6. Press the red target with the tip of a pen tray pen. Hold the tip at the center of the target
until the target turns green, and then lift the pen.
The target moves to the next location.
N
N OTE
You can re-calibrate a target by pressing the LEFT ARROW key on your keyboard, or
the Keyboard button or Right-click button on the pen tray.
7. Continue pressing targets until the calibration is complete.
A message appears stating that the calibration was successful, and then the orientation
screen appears.
8. Orient your interactive display.
Orienting your interactive display
When the location of your touch is misinterpreted (a pointer appears a distance from the actual
contact), orient your interactive display.
g To orient the interactive display
1. Press the orientation button
on the color select module.
OR
Complete the calibration process (see page 61).
The orientation window opens.
2. Use an interactive display pen to press the red targets as they appear. Hold the tip of the
pen at the center of each target until the target turns green, and then lift the pen. When you
lift the pen, the target moves to the next orientation point.
I
I MPOR TA N T
Hold the pen perpendicular to the screen.
3. Continue until you’ve pressed all the targets.
The orientation window closes.
If this does not correct inaccurate touch control, calibrate your interactive display. For more
information, see page 61.
Replacing a pen nib
To prevent damage to your interactive display’s anti-glare coating, replace your pen nib if it
becomes worn. Four replacement pen nibs are included with your pen set, and you can purchase
additional replacements from your authorized SMART reseller.
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CHAPT ER 7
Maintaining your interactive display
g To replace a pen nib
1. Grasp the worn nib on your pen with a pair of pliers, and then pull and twist the nib loose.
2. Press the replacement nib into the pen.
Cleaning the screen
Follow these instructions to clean the interactive display screen without damaging its antireflective coating or other product components.
C
C A U TI ON
l
Do not use permanent or dry-erase markers on the screen. If dry-erase markers are used
on the screen, remove the ink as soon as possible with a lint-free, non-abrasive cloth.
l
Do not rub the screen with a dense or rough material.
l
Do not apply pressure to the screen.
l
Do not use cleaning solution or glass cleaner on the interactive display screen, as they
can deteriorate or discolor the screen.
l
Avoid touching the silver reflective tape between the screen and the bezel and ensure
that it stays dry. Damage to this strip affects touch interactivity.
g To clean the LCD screen
1. Shut off your computer, and then disconnect the power sources for your computer and your
interactive display.
2. Wipe the screen with a lint-free, non-abrasive cloth.
Cleaning the camera windows and reflective
tape
The DViT technology in your display uses four cameras in the corners of the display and the
reflective material between the screen and the bezels. Excessive dust buildup on the camera
windows or reflective tape can impair touch performance.
These areas should be inspected annually for dust and should be cleaned if any obvious dust
buildup has occurred.
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CHAPT ER 7
Maintaining your interactive display
C
C A U TI ON
l
Do not use compressed air to clean the camera windows or borders.
l
Use only water to dampen the cloth. Do not use chemicals or cleaning agents.
g To clean the camera windows and reflective tape
1. Lightly moisten a clean lint-free cloth with water.
2. Using the cloth, gently wipe the camera windows in the top corners and the reflective tape
along the top of your interactive display screen.
3. Gently wipe the reflective tape along the sides of your interactive display screen.
4. Gently wipe the camera windows in the bottom corners and the reflective strip across the
bottom of your interactive display screen.
5. Dry the reflective tape with a clean lint-free cloth.
Maintaining ventilation
Your interactive display requires ventilation to enable the fans to cool the interactive display.
Dust buildup in the ventilation holes compromises cooling and leads to product failure.
C
C A U TI ON
Avoid setting up or using your interactive display in an area with excessive levels of dust,
humidity or smoke.
l
Clean accessible ventilation holes with a dry cloth monthly.
l
Use a vacuum cleaner with a narrow hose end fitting to clear the back ventilation holes
annually. You might have to remove the interactive display from your wall. For more
information on removing your interactive display see page 65.
Preventing condensation
Your interactive display screen contains layers of glass that might collect condensation,
especially in the following conditions:
l
Temperature extremes with high humidity
l
Rapid changes in humidity, which might occur when you operate the product near water,
such as a sink, pool, kettle or air conditioner ventilator
l
64
Direct exposure to sunlight
CHAPT ER 7
Maintaining your interactive display
g To evaporate condensation from your interactive display
1. Remove the humidity source from the interactive display, if possible.
2. Adjust the room temperature to normal operating ranges.
3. Turn on the interactive display for 2–3 hours.
4. If the screen condensation does not evaporate, contact SMART Technical Support.
Checking the interactive display installation
Inspect your interactive display installation frequently to ensure that your interactive display
remains securely installed.
l
Check the mounting location for signs of damage or weakness that can occur over time.
l
Check for loose screws, gaps, distortions or other issues that could occur with the
mounting apparatus.
If you find an issue, refer to a professional installer.
Removing your interactive display
To safely remove your interactive display, use four or more professional installers.
g To remove the interactive display
I
I MPOR TA N T
Follow the instructions included with the floor stand or mounting apparatus.
1. Turn off your interactive display and unplug the power cable from the wall outlet.
2. Remove all accessible cables and connectors.
3. Attach the M12 eyebolts for your lifting equipment. For more information, see page 10.
W
WARNING
o
Do not attempt to move the interactive display using your own strength. The
o
interactive display is very heavy.
Do not move the interactive display by connecting a rope or wire to its backside
handles. It can fall and cause personal injury and product damage.
4. Remove the remaining cables from your interactive display
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CHAPT ER 7
Maintaining your interactive display
5. Lift your interactive display from its mounting location.
C
C A U TI ON
o
Do not leave the interactive display face up, face down or upside down for an
extended period of time as it could cause permanent damage to the screen.
o
Do not place the interactive display on a sloping or unstable cart, stand or table,
because the interactive display could fall resulting in injury or severe product
damage.
Transporting your interactive display
Save your original packaging so that you can repack your interactive display with as much of the
original packaging as possible. This packaging was designed with optimal shock and vibration
protection. If your original packaging isn’t available, you can purchase the same packaging
directly from your authorized SMART reseller.
C
C A U TI ON
Transport your interactive display only in original or replaced packaging. Transporting your
interactive display without correct packaging voids your warranty and could lead to product
damage.
66
Chapter 8
Troubleshooting for your
interactive display
Resolving image issues
Diagnosing blank screen issues using the front control panel lights
Resolving poor image quality
Resolving touch control and digital ink issues
Resolving audio issues
Resolving remote control issues
Resolving issues using the SMART Connection Wizard
Resolving issues using SMART Board Diagnostics
Checking the camera view
67
67
69
70
74
74
75
75
76
This chapter provides you with the information necessary to solve simple issues that might occur
with your interactive display. If issues persist, or are not covered in this chapter, contact SMART
technical support.
Resolving image issues
Complete the following steps if your interactive display doesn’t display an image correctly or
doesn’t display any image at all.
Diagnosing blank screen issues using the front control panel lights
Use the following troubleshooting table when your computer is turned on, but you don’t see an
image on the interactive display screen.
Begin by looking at the display status light in the front control panel located in the lower left corner
of your interactive display.
Power
Status
light
light
Off
Off
Causes
Solutions
Your interactive display isn’t
Connect your interactive display’s
connected to a power source.
power cable to a power outlet (see
page 19).
The main power switch is off.
Turn on the main power switch on the
terminal panel (see page 3).
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CHAPT ER 8
Troubleshooting for your interactive display
Power
Status
light
light
Solid red Off
Solid
Red
Causes
Solutions
Your interactive display is turned
Press the power button on the front
off.
control panel or the remote control.
Your computer isn’t on.
Turn on your computer.
amber or
red
Your computer isn’t connected to Connect your computer to your
your interactive display.
interactive display with the required
cable (see page 3).
Your interactive display isn’t set
to the correct video input source
Select your computer’s input source
(typically VGA, RGB/HV or HDMI2)
using the remote control.
OR
Press the power button until the
input button
is blue, and then
press the input source button until
your computer’s desktop appears.
Solid
Flashing
The interactive display is
Do not touch the interactive display.
green
amber
updating firmware.
For more information, see page 59.
Solid
Flashing
The interactive display detects a
Install SMART Software on your
green
green
computer, but SMART Product
computer (see page 25) or install a
Drivers are not installed or not
SMART GoWire autolaunch cable
running. For more information,
(see page 56).
see page 70.
Solid
Solid
The interactive display detects a
green
green
computer with SMART Product
Drivers installed.
68
Normal operation.
CHAPT ER 8
Troubleshooting for your interactive display
Resolving poor image quality
Symptom
Causes
Solution
The image is
Your computer’s
too large, too
video resolution
Your interactive display’s native resolution is 1920 ×
1080 at 60 Hz.
small or doesn’t settings don’t match If your computer can’t support this resolution, consider
one of the following 16:9 resolutions as an alternative:
completely fill your interactive
l 1600 × 900
the screen.
display’s native
l 1366 × 768
resolution.
l 1280 × 720
Other resolutions might result in image distortion or
black bars around the desktop.
The screen
Your computer’s
resolution is
video card is
correct, but the underscanning the
image is
image.
Turn off or adjust the overscan/underscan feature in the
video card driver software until the image fits the screen
resolution. Refer to your computer’s video card help for
more information.
surrounded by
N
black bars.
If available, select the HDTV setting (ideally 1080p)
from your video card driver’s advanced menu. This
should provide a pixel-perfect image for your
interactive display.
You have a poor
quality video cable
N OTE
1. Replace your video with a better quality video
cable.
2. Press the AUTO SET UP button on your remote
to reset your display.
OR
Select MENU > ADJUST > AUTOSET on the
menu control panel (For more information, see
page 77).
You have connected
1. Replace your two cables with one longer cable.
two video cables
OR
together.
Relocate your computer so that it’s within a single
cable length of your interactive display.
2. Press the AUTO SET UP button on your remote
to reset your interactive display.
OR
Select MENU > ADJUST > AUTOSET on the
menu control panel (For more information, see
page 77).
The image isn’t
Press the AUTO SET UP button on the remote control.
centered on the
OR
screen.
Select MENU > ADJUST > AUTOSET on the menu
control panel (For more information, see page 77).
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CHAPT ER 8
Troubleshooting for your interactive display
Symptom
Causes
Solution
The image is
Your video
Secure the video cable to both your computer and your
unstable or
connection is loose. interactive display.
unfocused.
You have a poor
quality video cable
1. Replace your video cable with a better quality
video cable.
2. Press the AUTO SET UP button on the remote
control to reset your interactive display.
OR
Select MENU > ADJUST > AUTOSET on the
menu control panel. (For more information, see
page 77).
You have connected
1. Replace with a single longer cable.
two video cables
OR
together.
Move your computer within a single cable length
of your interactive display.
2. Press the AUTO SET UP button on your remote
to reset your display.
OR
Select MENU > ADJUST > AUTOSET on the
menu control panel. (For more information, see
page 77).
You computer’s
Connect a different computer to your interactive display.
video display card is If this improves the image quality, consider replacing the
defective.
video card in the original computer.
The image is
You might have
Access the on-screen-display menu with the menu
too light, too
incorrect video
button on the remote or the menu button on the menu
dark or has
settings.
control panel to adjust picture settings, or select MENU
poor image
> ADVANCED OPTION > FACTORY PRESET
quality issues.
>YES (For more information, see page 77).
There is a
persistent
image on the
screen.
Other display
quality issues
An image was
displayed for too
long.
Turn off your interactive display and leave it turned off
for as long as the image was on the screen.
T
TIP
Use a screen saver to avoid persistent images.
Complete a factory Preset. Select MENU >
ADVANCED OPTION > FACTORY PRESET >YES
(For more information, see page 77).
Resolving touch control and digital ink issues
Use the following troubleshooting table if you can see your computer desktop on your interactive
display, but you do not have touch control over the desktop.
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CHAPT ER 8
Troubleshooting for your interactive display
Symptom
Causes
Solution
When you touch the screen,
No USB connection
Ensure you have complete connections
no cursor appears and you
from the computer to (see page 3).
can’t move icons. The status
the interactive
light is red.
display.
Your USB
Connect the USB to the correct
connection is not
receptacle that corresponds to your
correct for the
computer’s video connection. For more
selected video
information, see page 54.
connection.
The SMART Meeting Pro
icon
or the SMART
Notebook icon
never
Download and install SMART software
Drivers software isn’t from the smarttech.com/downloads.
OR
installed
SMART Product
Connect your computer or laptop to your
interactive display with a SMART
GoWire auto-launch cable. For more
information, see page 56.
appears
isn’t running
Open the SMART Product Drivers
folder in your list of programs, and then
select SMART Board Tools.
The SMART Board or
Your computer can’t
Start SMART software, and then run the
SMART Meeting Pro icon is
find your interactive
SMART Connection Wizard’s
crossed out in red.
display.
troubleshooting procedures.
Either the SMART
Close the SMART Board diagnostics
Board diagnostics
window and the SMART Board control
window or SMART
panel.
SMART software
Board control panel is
open.
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CHAPT ER 8
Troubleshooting for your interactive display
Symptom
Causes
Solution
Touch interactivity is slow or
Your computer is
running too many
applications.
Close some open applications.
Your computer
Upgrade your computer or replace it with
sluggish.
doesn’t meet system a more powerful computer.
requirements.
You haven’t used a
Use a USB 2.0 cable and ensure it is
USB 2.0 cable to
connected to a USB 2.0 connector on
connect your
your computer.
interactive display to
your computer.
When you touch the screen
You aren’t touching
For more information, see Touching and
the cursor appears in the
the screen at right
Drawing on Your SMART Board
wrong location.
angles.
Interactive Whiteboard is Inaccurate
(smarttech.com/kb/131299) for more
information.
Your interactive
Orient your interactive display. Press the
on the color select
display isn’t oriented. orient button
module, and then follow the on-screen
instructions.For more information, see
page 62.
centered on the
Press the AUTO SET UP button on your
remote to reset your display.
screen.
OR
Your desktop isn’t
Select MENU > ADJUST > AUTOSET
on the menu control panel (For more
information, see page 77).
I
I MPOR TA N T
You might have to do this more than
once.
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CHAPT ER 8
Troubleshooting for your interactive display
Symptom
Causes
An area of the screen doesn’t Something is
Solution
Ensure nothing is taped to the screen.
respond to your touch or when blocking the
you draw digital ink, the lines
cameras.
are broken.
Something is sitting
Remove items from the camera channel.
on the reflective tape
inside the camera
channel.
Your finger or pen is
Use consistent pressure while drawing
skipping as you
digital ink.
draw. This is most
common on the
upstroke.
Bright lights are
Close any blinds and shades or dim all
interfering with the
halogen lights and LEDs.
cameras.
Your cameras require Refer to the calibration instructions on
calibration, possibly page 61.
due to temperature
change in the room.
You try to erase using a large
object, but you draw more
digital ink. One of the color
Press a non-flashing color select button
mode and objects are to exit Locked Ink mode.
OR
considered pens.
You’re in Locked Ink
Remove the eraser from the eraser
holder to enable erasing while in Locked
Ink mode.
select button lights is
flashing.
You try to erase with the
You are using an
eraser, but you draw more
edge of the eraser.
Increase the contact area of your eraser.
digital ink. You do not see a
flashing light on the color
select module.
You are trying to draw digital
ink, but you see a circle
beneath your pointer and you
are erasing digital ink.
Lift other fingers and the heel of your
display is interpreting hand from the interactive display while
you write because the interactive display
an eraser.
is interpreting them as an eraser.
Your interactive
OR
Use a smaller pointer, such as the pen.
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CHAPT ER 8
Troubleshooting for your interactive display
Resolving audio issues
I
I MPOR TA N T
Ensure you can see your computer’s desktop and have both touch control and digital ink before
before using this table. If not, resolve those issues before completing the following steps in the
table below.
Symptom
Causes
Solution
Sound doesn’t play
Your computer is muted.
Turn off the mute setting.
Your computer’s volume is too low.
Turn up the volume on your
when you play a
sound file.
computer.
Your interactive display is muted.
Turn off the mute setting using
the remote control or the control
panel.
Your interactive display’s volume is
too low.
Use the remote to turn up the
volume on your interactive
display.
OR
Use the volume control on the
front control panel.
Your computer uses Mac operating
Set your computer’s audio output
system software and is not set to
to USB. For more information,
Audio USB output.
see page 50.
Resolving remote control issues
Your remote control provides control of your interactive display from 23' (7 m) of the front control
panel of your interactive display.
Symptom
Causes
Solution
The remote control
Your interactive display isn’t
behaves unexpectedly. receiving power.
The front control panel
power button light is
off.
Ensure your interactive display is
plugged in and ensure the master
power switch on the bottom terminal
panel is in the ON position. For more
information, see page 3.
Your remote control
Move to within 23' (7 m) and a 30º arc
You are outside the range of
behaves unexpectedly. the infrared remote control
sensor.
74
of your infrared remote control sensor.
CHAPT ER 8
Troubleshooting for your interactive display
Symptom
Causes
Solution
The remote control batteries
Replace the batteries. For more
need replacement.
information, see page 31.
The remote control is
Contact your authorized SMART
damaged.
reseller to enquire about a replacement
remote control.
Something is plugged into the Unplug the connector from the wired
wired remote control
remote control receptacles. For more
receptacles on the audio
information, see page 16.
connection panel, which is
disabling the remote control.
Resolving issues using the SMART Connection
Wizard
You can resolve a variety of troubleshooting issues using the SMART Connection Wizard found
in the SMART control panel.
g To start the SMART Connection Wizard
1. Press the Help button on the color select module.
The Help and Support for Your SMART Board Interactive Whiteboard window opens.
2. Press Connection Wizard.
The SMART Connection Wizard opens.
N
N OTE
You can also access the SMART Connection Wizard by selecting the SMART Board
icon in the Windows notification area or Mac Dock, selecting Control Panel, and then
selecting Connection Wizard.
3. Select SMART Board 8000 series interactive display, and then press Next.
4. Select the option that best describes the issue you’re encountering, and follow the onscreen instructions to troubleshoot your interactive display.
Resolving issues using SMART Board
Diagnostics
If you touch the interactive display’s surface and nothing happens, or if there is no digital ink or
the ink appears in some locations and not in others, use SMART Board Diagnostics to help
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CHAPT ER 8
Troubleshooting for your interactive display
identify and resolve these issues.
I
I MPOR TA N T
Do not change diagnostic settings unless asked to do so by SMART Technical Support.
Checking the camera view
If nothing happens when you touch the interactive display’s surface, check to make sure that
nothing is obscuring one of the cameras’ views.
g To check camera views
1. Press the SMART Board icon in the Windows notification area or Mac Dock, and then
press Control Panel.
The SMART control panel opens.
2. Select About Software and Product Support > Tools > Diagnostics.
The SMART Board Diagnostics screen opens.
3. In the View menu, select SBX800/SBID8070i Bar.
The SBX800 group box appears in the SMART Board Diagnostics screen.
4. Press View.
The camera view screen appears.
5. Click Update to display the four cameras views. This could take a few moments.
If one of the camera’s views remains black, the camera is obstructed or can’t locate the
reflective surface on the interactive display’s inner frame.
6. Check the camera lens and ensure that nothing is obstructing its view and that nothing is
affixed to the interactive surface.
76
Appendix A
Adjusting video settings with the
on-screen display menu
Changing settings in the on-screen display menu
Main menu settings
PICTURE settings
ADJUST settings
AUDIO settings
SCHEDULE settings
PiP (Picture in Picture) settings
OSD (On Screen Display) settings
MULTI DISPLAY settings
DISPLAY PROTECTION settings
ADVANCED OPTION settings
77
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78
79
79
80
80
81
82
83
84
You can access the on-screen menu using either the remote control (see page 33) or the menu control
panel on the left side of the interactive display (see page 5).
Changing settings in the on-screen display menu
You can adjust many of the interactive display screen settings using the on-screen menu.
g To change settings in the on-screen display menu
1. Press the MENU button on the menu control panel or the remote control.
The on-screen menu appears.
2. Press the up and down arrows to browse to the setting you want to change.
3. Press SET.
4. Press the up and down arrows to browse to the setting you want from the sub-menu.
OR
Press the + button to increase or the - button to decrease the value.
77
APPENDIX
A
Adjusting video settings with the on-screen display menu
5. If you want to change another setting, press the EXIT button to return to the main menu, and
then repeat steps 2–4.
6. When you finish changing settings, press the MENU button to close the on-screen menu.
Main menu settings
PICTURE settings
Menu item
Function
BRIGHTNESS
Adjusts the overall brightness of the image and background.
N
N OTE
You can’t change this setting when picture mode is set to AMBIENT1
or AMBIENT2 .
CONTRAST
Adjusts the brightness of the image in relation to the background. The
sRGB picture mode is standard and cannot be changed.
SHARPNESS
Adjusts the sharpness of the image.
BLACK LEVEL
Adjusts the brightness of the image brightness in relation to the
background. The sRGB picture mode is standard and cannot be
changed.
TINT
Adjusts the tint of the screen.
COLOR
Adjusts the color depth of the screen.
COLOR TEMPERATURE Adjusts the color temperature of the entire screen. The sRGB picture
mode is standard and cannot be changed.
COLOR CONTROL
Adjusts the levels of the Red, Yellow, Green, Cyan, Blue, Magenta and
Saturation. The sRGB picture mode is standard and cannot be
changed.
GAMMA SELECTION
Selects a display gamma for best picture quality. The sRGB picture
mode is standard and cannot be changed.
MOVIE SETTING
Sets NOISE REDUCTION, FILM MODE and ADAPTIVE
CONTRAST.
PICTURE MODE
Sets picture mode to HIGHBRIGHT, STANDARD, sRGB, CINEMA,
AMBIENT1 or AMBIENT2.
PICTURE RESET
78
Restores the picture settings to their default values.
APPENDIX
A
Adjusting video settings with the on-screen display menu
ADJUST settings
Menu item
Function
AUTO SETUP
Adjusts Screen Size, H position, V position, Clock, Clock Phase and
White Level automatically.
AUTO ADJUST
Sets H Position, V Position and Clock Phase to adjust automatically
when your interactive display is turned on.
H POSITION
Controls the horizontal position of the image within the display area.
V POSITION
Controls the vertical position of the image within the display area.
CLOCK
Adjusts the width of the image.
CLOCK PHASE
Adjusts the visual noise on the image.
H RESOLUTION
Adjusts the horizontal size of the image.
V RESOLUTION
Adjusts the vertical size of the image.
INPUT RESOLUTION
Displays the signal at the desired resolution. After selecting this, use
the AUTO SETUP option above.
ZOOM MODE
Selects the aspect ratio of the screen image.
ASPECT
Sets picture aspect to FULL, NORMAL, TRIM or ZOOM.
ADJUST RESET
Restores the adjust settings to their default values.
AUDIO settings
Menu item
Function
BALANCE
Adjust the balance of left and right volume.
TREBLE
Adjusts the high frequency sound.
BASS
Adjusts the low frequency sound.
PIP AUDIO
Selects the sound source when in PIP mode.
LINE OUT
Selects FIXED or VARIABLE audio line out.
SURROUND
Sets artificial surround sound.
AUDIO INPUT
Sets audio input source to IN1, IN2, IN3, HDMI or TV.
AUDIO RESET
Restores the audio settings to their default values.
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APPENDIX
A
Adjusting video settings with the on-screen display menu
SCHEDULE settings
Menu item
Function
OFF TIMER
Sets the length of the auto power-off after a period of time with no input.
You can set this from 1–24 hours.
SCHEDULE SETTING
Creates a working schedule for the interactive display to use.
I
I MPOR TA N T
You must set the date and time values before you can set a schedule.
SCHEDULE LIST
Displays the interactive display’s schedules.
DATE & TIME
Sets the date, time, time zone and daylight savings time settings.
SCHEDULE RESET
Restores the schedule settings to their default values.
PiP (Picture in Picture) settings
Menu item
Function
KEEP PiP MODE
Enables the interactive display to remain in PiP and TEXT TICKER
modes after it’s turned off and turned on again.
PiP MODE
Sets the sub-picture mode to PiP, POP, SBS aspect or SBS full.
PiP SIZE
Selects the size of the sub-picture used in PiP mode.
PiP POSITION
Determines where the PiP appears on the screen.
ASPECT
Selects sub picture aspect. Options are FULL, NORMAL, WIDE and
ZOOM.
TEXT TICKER
Allows text insertion within main screen with the ability to adjust.
SUB INPUT
Selects sub picture input signal.
PiP RESET
Restores the PiP settings to their default values.
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APPENDIX
A
Adjusting video settings with the on-screen display menu
OSD (On Screen Display) settings
Menu item
Function
LANGUAGE
Selects the language used by the on-screen display menu.
OSD TURN OFF
Turns off the on-screen display menu after a period of inactivity. The
preset choices are 10–240 seconds.
OSD POSITION
Sets where the on-screen display menu appears on the screen to Left or
Right.
INFORMATION OSD
Selects if the Information on-screen display menu is displayed.
MONITOR
Displays interactive display information.
INFORMATION
CARBON SAVINGS
Displays the estimated carbon saving information in kilograms.
OSD TRANSPARENCY
Sets the transparency level of the on-screen display menu.
OSD ROTATION
Sets the on-screen display menu display direction to landscape or
portrait.
INPUT NAME
Sets currently displayed INPUT name. Maximum length is 8 letters,
and you can use spaces, letters from A-Z, numerals from 0-9 and some
symbols.
CLOSED CAPTION
Activates closed captioning.
OSD RESET
Restores the OSD settings to their default values
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APPENDIX
A
Adjusting video settings with the on-screen display menu
MULTI DISPLAY settings
Menu item
Function
MONITOR ID
Sets the monitor ID number from 1–100 and group ID from A–J.
IR CONTROL
Selects the mode of the interactive display for use with the remote
control when using the RS-232C daisy chain.
TILING
Allows an image to be expanded and displayed on multiple screens (up
to 100) through a distribution amplifier.
N
N OTE
Use a high resolution when tiling an image to multiple monitors.
POWER ON DELAY
Adjusts the delay time between being in Standby mode and entering
Power on mode. The POWER ON DELAY can be set between 0 and 50
seconds.
POWER INDICATOR
Turns ON or turns OFF the power indicator light. If you select OFF, the
power indicator light will not turn when the interactive display is in
Active mode.
EXTERNAL CONTROL
Sets the control interface to RS-232C or LAN.
SETTING COPY
Sets the on-screen display menu categories that copy from the current
monitor to additional monitors that are connected in a daisy-chain
configuration. SETTING COPY settings reset to default when the
interactive display is turned off.
I
I MPOR TA N T
l
Set EXTERNAL CONTROL to RS-232C to use this function.
l
This function is limited to five additional monitors.
MULTI DISPLAY RESET Restores the Multi display settings to their default values.
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APPENDIX
A
Adjusting video settings with the on-screen display menu
DISPLAY PROTECTION settings
Menu item
Function
POWER SAVE
Sets how long the interactive display waits to go into Power Save mode
after a lost signal.
N
N OTE
When you connect a DVI video cable, the video card might not stop
sending digital data even if there is no image. In this case the
interactive display doesn’t enter Power Save mode.
STANDBY MODE
Lowers power consumption.
N
N OTE
You can’t use RS-232C and LAN Functions in Eco Standby mode.
HEAT STATUS
Displays the FAN, BRIGHTNESS and TEMPERATURE settings.
FAN CONTROL
Sets the cooling fan to protect the interactive display from overheating.
If you select, you can adjust the start temperature of the cooling fan and
its speed.
SCREEN SAVER
Sets a SCREEN SAVER to reduce the risk of a persistent image.
SIDE BORDER COLOR
Adjusts the color of the borders that appear when a 4:3 image is
displayed.
AUTO BRIGHTNESS
Adjusts the brightness level according to the input signal.
N
N OTE
Do not select this function when the picture mode is set to
AMBIENT1 or AMBIENT2.
CHANGE SECURITY
Enables you to change the security password . The preset password is
PASSWORD
0000.
SECURITY LOCK
Locks the security password.
DDC CI
ENABLE/DISABLE: turns on or off the two-way communication and
control of the interactive display.
DISPLAY PROTECTION Restores the Display protection settings to their default values.
RESET
83
APPENDIX
A
Adjusting video settings with the on-screen display menu
ADVANCED OPTION settings
Menu item
Function
INPUT DETECT
Selects the method of input detection the interactive display uses when
more than two input devices are connected.
INPUT CHANGE
Sets input change speed.
N
N OTE
When QUICK is selected, the image might be distorted when the
input signal changes.
LONG CABLE COMP
Manually compensates for image degradation caused from using a long
cable.
TERMINAL SETTING
Sets DVI MODE, BNC MODE, SCART MODE and HDMI SIGNAL.
SCAN CONVERSION
Selects the IP (Interlace to Progressive) conversion function.
N
N OTE
For DVI inputs, set the DVI MODE menu to DVI-HD.
COLOR SYSTEM
Sets the color system, depending on the video format of the input
signal.
SCAN MODE
Sets the scanning mode. Some video formats might require different
modes to display the best image.
ADVANCED OPTION
Restores the advanced option settings to their default values.
RESET
FACTORY PRESET
Restores OSD options back to default values for all items, except for
DATE & TIME, LANGUAGE, OSD ROTATION, INPUT NAME,
CHANGE SECURITY PASSWORD, SECURITY LOCK and
SECURITY PASSWORD.
84
Appendix B
Hardware environmental
compliance
SMART Technologies supports global efforts to ensure that electronic equipment is manufactured,
sold and disposed of in a safe and environmentally friendly manner.
Waste Electrical and Electronic Equipment
regulations (WEEE directive)
Waste Electrical and Electronic Equipment regulations apply to all electrical and electronic equipment
sold within the European Union.
When you dispose of any electrical or electronic equipment, including SMART Technologies
products, we strongly encourage you to properly recycle the electronic product when it has reached
end of its life. If you require further information, please contact your reseller or SMART Technologies
for information on which recycling agency to contact.
Restriction of Certain Hazardous Substances
(RoHS directive)
This product meets the requirements of the European Union’s Restriction of Certain Hazardous
Substances (RoHS) directive 2002/95/EC.
Consequently, this product also complies with other regulations that have arisen in various
geographical areas, and that reference the European Union’s RoHS directive.
Batteries
Batteries are regulated in many countries. Check with your reseller to find out how to recycle used
batteries.
There are special regulations that must be met when shipping a product that has a lithium ion battery
packaged with the product or shipping a lithium ion battery. When returning a SMART Technologies
85
APPENDIX
B
Hardware environmental compliance
product which contains a lithium ion battery or returning a lithium ion battery, call SMART
Technologies RMA for information on these special shipping regulations:
l
1.866.518.6791, Option 4 (U.S./Canada)
l
1.403.228.5940 (all other countries)
Packaging
Many countries have regulations restricting the use of certain heavy metals in product packaging. The
packaging used by SMART Technologies to ship products complies with applicable packaging laws.
Covered electronic devices
Many U.S. states classify monitors as covered electronic devices and regulate their disposal.
Applicable SMART Technologies products meet the requirements of the covered electronic devices
regulations.
China’s Electronic Information Products
regulations
China regulates products that are classified as EIP (Electronic Information Products). SMART
Technologies products fall under this classification and meet the requirements for China’s EIP
regulations.
U.S. Consumer Product Safety Improvement Act
The United States has enacted the Consumer Product Safety Improvement Act which limits the lead
(Pb) content in products used by children. SMART Technologies is committed to complying with this
initiative.
86
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