KERRI NUSSBAUM, MS, CPLP
INSTRUCTIONAL DESIGNER | TRAINING DEVELOPER | TECHNICAL WRITER
kerrifnussbaum@gmail.com | www.linkedin.com/in/kerrifnussbaum | (503) 640-5123 | (503) 679-7459
Certified instructional designer with extensive experience creating learner-focused deliverables in a wide variety of industries.
Personable and inquisitive writer who simplifies complex technical information into audience-appropriate training deliverables.
Strengths include passion for clarity and accuracy, dedication to customer service, and compassion for learners
AREAS OF EXPERTISE
Virtual, Web-Based, and Classroom Instructional Design | Adult Learning Principles | Needs and Task Analysis | Technical Writing
and Editing | Delivery Technologies | Evaluation Methodologies | 508 Compliance
TECHNICAL TOOL SKILLS
Articulate Storyline | Adobe Captivate and Dreamweaver | Microsoft Word, PowerPoint, and Outlook | Multiple Learning
Management, Content Management, and Talent Management Systems
INSTRUCTIONAL DESIGN EXPERIENCE
Oregon Health & Science University (School of Medicine, Department of Medical Informatics & Clinical
Epidemiology) – Portland, OR
Instructional Designer (Program Technician 2)
11/2015–Present
Headed OHSU’s project team on $960,000 federal grant to update and expand curricular materials targeted to incumbent health
information technology workers and post-secondary institutions offering coursework in development, implementation, and
support of health information technology.
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Primary editor for content developed by seven internal subject matter experts; ensured instructional soundness, adherence to style
guide, and compliance with section 508 of Rehabilitation Act of 1973.
Led instructional design effort across all grantees; guided development of final style guide and Word / PowerPoint templates.
Designed, developed, and implemented learning management system structure and layout for grant-mandated training of 1,000
health care professionals nationwide in health care data analytics curriculum.
Came in $10,000 under budget for $80,000 professional narration contract; guided work of four assistants verifying content
accuracy and quality.
Regence – Portland, OR
Instructional Designer – e-Learning Specialist
8/2013–4/2015
Designed, developed, and implemented online training aligned to business needs. Analyzed, coordinated, and evaluated existing
courses while creating opportunities for teammates to upgrade skills and improve performance.
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Constructed web-based training for 700+ staff across multiple departments supporting 2+ million Regence members.
Saved company $8,000+ in travel costs by developing web-based training on new electronic enrollment application for enrollment
processors in four states.
Designed, created, and presented instructor-led training as part of first-ever formal education for training team on adult learning
theory, instructional design, and flipped classrooms.
Intel, (contracted by Ranstad Technologies) – Aloha, OR
6/2009–8/2013
Senior Instructional Designer, 7/2012–8/2013
Applied instructional design expertise to creating online help files and video demonstrations to support proprietary software.
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Created online help system designed to improve employee efficiency in using new online portal for proprietary software.
Developed video demonstrations for electronic list sorting within Intelligent Optical Character Recognition software enabling
employees to more quickly sort and process scanned batches of data.
Generated online help topics and video demonstrations for navigating new web-based software for warehouse and stockroom
inventory tracking.
Kerri Nussbaum, Page 2
Instructional Designer / Technical Writer, 1/2011–9/2011
Developed online help resources, job aids, and e-learning demonstrations to accelerate staff knowledge acquisition of new and
changed SAP transactions during company's global transition from SAP R/3 to SAP NetWeaver.
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Coordinated business requirements collection from eight stakeholders in three countries.
Oversaw writing quality control while managing topic assignments, project deadlines, and workload balance.
Senior Instructional Designer, 6/2009–3/2010
Designed and created concise, easy-to-follow online help for enterprise-wide migration from SAP R/3 to SAP NetWeaver.
Translated technical software design documentation into user-centric terms in support of a ‘just-in-time’ global web-based
training effort.
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Interpreted 25+ transaction design documents from five SAP system analysts in three states, deciphered complex written systemto-system data exchanges.
Collaborated with team members in three states and two countries in designing training to stimulate faster learning acquisition and
greater retention within target audience of over 500, including non-native English speakers across 14 countries and 47 job roles.
Nike (contracted by Sunrise Systems) – Beaverton, OR
7/2010–2/2012
Senior Technical Writer, 11/2011–5/2012
Created course materials as part of SAP R/3 implementation for HR. Merged work instructions, process flow diagrams, and quality
assurance test scripts into easy-to-follow resources for instructor-led training. Presented materials to Nike trainers from Canada,
Mexico, England, and Singapore.
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Developed step-by-step guide for HR personnel on entering and managing data for international personnel assignments.
Set up clear training guidelines for HR staff regarding data entry on employee hiring practices; included country-specific instructions
to ensure smooth data transfer into SAP system.
Technical Training Writer, 7/2010–12/2010
Developed task-based, user-oriented simulations for corporate global SAP R/3 upgrade; managed multiple deliverables with
concurrent deadlines for program delivering next-generation supply chain capabilities and $1 billion in benefits.
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Prepared video demonstrations for self-paced, online training modules affecting 6,000+ employees.
Wrote materials in concise, simple grammar and syntax to facilitate clearer translation into Brazilian Portuguese, Latin American
Spanish, Korean, and Japanese languages.
XPO (formerly Con-way), (contracted by ServerLogic) – Portland, OR
Instructional Designer
4/2008–12/2008
Member of Technology Training and Usability team supporting $4.7 billion, 27,000-employee enterprise. Analyzed user needs,
assessed training requirements, developed performance objectives, and produced effective training materials including tutorials,
online help, job aids, training guides, and web-based content.
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Updated and maintained training materials for 15+ rapidly-evolving proprietary applications; developed enhancement
announcements and user instructions on new features; researched, designed, and delivered 22 enhancement announcements in
eight months.
Created online training course taken by 1,500+ employees incorporating static information, visual demonstration, active user input,
and scored quiz elements targeted at correcting data entry behavior and eliminating large-scale financial losses due to inaccurate
postings.
EDUCATION & PROFESSIONAL DEVELOPMENT
Master of Science, Instructional and Performance Technology
Boise State University – Boise, ID
Bachelor of Science, Radio and Television Broadcasting
University of Wisconsin – Platteville, WI
Certified Professional in Learning Performance (CPLP), Association for Talent Development
“Neuroscience and Learning,” University of Portland, Portland, OR (2017)
“Symposium on Educational Excellence,” Oregon Health Sciences University – Portland, OR (2017)
“Practical Project Management for Learning Professionals,” Association for Talent Development, Cascadia Chapter Seminar
(2016)
“Essentials of Statistics for Learning Professionals,” Association for Talent Development webinar (2016)
Association for Talent Development Annual Conference Cascadia Chapter – Portland, OR (2016)
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