Business Communications Division

STRATA IPT/DKT FEATUREPHONE USER GUIDE
Front cover to be dropped in
With wording
STRATA IPT/DKT FEATUREPHONE USER GUIDE
Business Communications Division
1 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
PUBLICATION INFORMATION
© Copyright 2005
Toshiba Information Systems (UK) Ltd., Business Communications Division, reserves the right,
without prior notice, to revise this information publication for any reason, including, but not limited
to, utilization of new advances in the state of technical arts or to simply change the design of this
document. Further, Toshiba Information Systems (UK) Ltd., Business Communications Division,
also reserves the right, without prior notice, to make such changes in equipment design or
components as engineering or manufacturing methods may warrant.
Toshiba Information Systems (UK) Ltd., Business Communications Division All rights reserved.
No part of this manual, covered by the copyrights hereon, may be reproduced in any form or by
any means—graphic, electronic, or mechanical, including recording, taping, photocopying, or
information retrieval systems—without express written permission of the publisher of this
material. Strata and Stratagy are registered trademarks of the Toshiba Corporation in Japan and
other countries. Trademarks, registered trademarks, and service marks are the property of their
respective owners.
Patent Marking for G.729aProducts may be covered by one or more of the following US patents
and their counterparts in other countries:
US5,787,391, US5,717,825, US5,708,757, US5,754,976, US5,701,392, US5,699,482, US5,444,816
Version 2, Feb 2010
2 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
COMPLIANCE STATEMENT
Business products that can be clearly distinguished from consumer products.
Following information is only for EU-member states:
The use of the symbol indicates that this product may not be
treated as household waste. By ensuring this product is
disposed of correctly, you will help prevent potential negative
consequences for the environment and human health, which
could otherwise be caused by inappropriate waste handling of this product.
For more detailed information about the take-back and recycling of this product, please
contact your supplier where you purchased the product.
3 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
LICENSE AGREEMENT
Toshiba Information Systems (UK) Limited acting through its Business Communications Division (“TIU”) - License
Agreement. IMPORTANT: This License Agreement (“Agreement”) is a legal agreement between the customer (“You”)
and TIU in respect of any switches, processors or other telecommunication products made available by TIU from time
to time each of which is a “Product” for the purposes of this Agreement. Carefully read this Agreement. Use of any
software or any related information (collectively, “Software”) installed on or shipped with a Product or otherwise made
available to you by TIU in whatever form or media, will constitute your acceptance of the terms of this Agreement,
unless separate terms are provided by the Software supplier. If you do not agree to the terms of this Agreement, do
not install, copy or use the Software and promptly return it to the location from which you obtained it in accordance with
applicable return policies provided with the Software. Except as otherwise authorized in writing by TIU, the Software is
licensed for distribution only to end-users pursuant to this Agreement.
1. License Grant. The Software is not sold; it is licensed upon payment of applicable charges. TIU hereby grants You
a personal, non-transferable and non-exclusive right to use the copy of the Software provided under this Agreement.
You agree You will not copy the Software except as necessary to use it on one Product at a time at one location. Any
such copy shall in all respects be subject to the terms and conditions of this Agreement and shall be deemed to form
part of the Software. Modifying, translating, renting, leasing, selling, charging, copying, distributing, transferring,
assigning sub-licensing or otherwise dealing with or encumbering all or part of the Software, or any rights granted
hereunder; using the Software on behalf of any other persons or making the Software available to any other persons;
and/or removing or altering any proprietary notices, labels or marks from the Software are all strictly prohibited. You
agree that violation of these prohibitions will cause irreparable harm to TIU and provide grounds for TIU to seek
injunctive relief, without notice, against You or any other person in possession of the Software. You shall notify TIU
immediately if You become aware of any unauthorized possession or use of the whole or any part of the Software by
other persons. You and any other person whose possession of the Software violates this Agreement shall promptly
surrender possession of the Software and Password to TIU, upon demand. Furthermore, you hereby agree not to
create derivative works based on the Software.
2. Reservation of Rights. All rights not expressly granted by TIU to You under this Agreement are expressly
reserved to TIU and/or its suppliers, and You acknowledge and agree that You are granted no right or benefit under or
pursuant to this Agreement unless expressly stated.
3. Intellectual Property. You acknowledge that all rights of whatever nature in and to the Software are owned by and
belong to TIU and/or its suppliers and that You will not acquire any rights to the Software, except the license expressly
set forth above. The Software is protected under national patent, copyright, trade secret, and/or other proprietary laws,
as well as international treaties. Any transfer, use, or copying of the software in violation of the Agreement constitutes
infringement of copyright and/or other rights.
4. No Reverse Engineering. You agree that you will not attempt, and if you employ employees or engage
contractors, you will use your best efforts to prevent your employees and contractors from attempting to reverse
compile, reverse engineer, modify, adapt, translate or disassemble the Software in whole or in part (except and only to
the extent that such activity is expressly permitted by applicable law).
5. Termination. Any failure to comply with the terms and conditions contained in this License or termination of TIU’s
arrangements with its suppliers will result in the automatic termination of this License without notice from TIU and the
reversion of the rights granted hereunder back to TIU..
6. Limited Warranty. TIU warrants that any media on which the Software is furnished is free from defects in material
and workmanship under normal use for a period of ninety (90) days from the date of delivery to You. Subject to the
foregoing the Software is provided “as is” without warranty of any kind. Further to the maximum extent permitted by
applicable law, TIU and its suppliers disclaim and hereby exclude all conditions, warranties and other terms with regard
to the Software, including, but not limited to, any conditions, warranties and other terms of non-infringement of third
party rights, year 2000 compliance, merchantability, satisfactory quality, and fitness for a particular purpose, relating to
the ownership of the Software or as to price in every case whether express or implied by statute, common law, custom,
collaterally or otherwise. The entire risk as to the quality and performance of the Software is with You. Neither TIU nor
its suppliers, represent or warrant that the functions contained in the Software will meet your requirement or that the
operation of the software will be uninterrupted or error-free. You accept that the Software was not designed and
produced to your individual requirements and that You were responsible for its selection.
4 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
7. Limitation Of Liability. TIU’s entire liability and your sole and exclusive remedy under this Agreement shall be at
TIU’s option replacement of the media containing the Software or refund of the price paid. To the maximum extent
permitted by applicable law, in no event shall TIU or its suppliers be liable to You for damages for loss of profits or
revenues or any consequential, special, incidental or indirect loss or damages (including claims for personal injury,
business interruption, loss of business information/data) or any other pecuniary loss of any kind howsoever arising
(whether in breach of contract, negligence or other tort, or otherwise) out of the use or inability to use the Software,
even if TIU or its supplier has been advised of the possibility of such damages. In no event shall TIU or its suppliers be
liable for any claim by a third party. TIU shall, however, accept liability for death or personal injury caused by its own
negligence and as otherwise required by applicable law.
8. Governing Law and Jurisdiction. This Agreement shall be governed and construed in accordance with the laws
of England. The Parties irrevocably submit to the exclusive jurisdiction of the English Courts in respect of any matter,
claim or dispute arising under, out of, from or in connection with this Agreement.
9. Export Laws. This Agreement relates to Products, Software and/or technical data that may be controlled under
the United States Export Administration Regulations and may be subject to the approval of the United States
Department of Commerce prior to export. Any export, directly or indirectly, in contravention of the United States Export
Administration Regulations, or any other applicable law, regulation or order, is prohibited.
10. United States Government Restricted Rights. The Software is provided with Restricted Rights. Use, duplication,
or disclosure by the United States Government, its agencies and/or instrumentalities is subject to restrictions as set
forth in subparagraph (c)(1)(ii) of The Rights in Technical Data and Computer Software Clause at DFARS 252.2277013 (October 1988) or subparagraphs (c)(1) and (2) of the Commercial Computer Software - Restricted Rights at 48
CFR 52.227-19, as applicable.
11. Severability. If any provision of this Agreement shall be held to be invalid, illegal or unenforceable, the validity,
legality and enforceability of the remaining provisions hereof shall not in any way be affected or impaired
12. No Waiver. No waiver of any breach of any provision of this Agreement shall constitute a waiver of any prior,
concurrent or subsequent breach of the same or any other provisions hereof, and no waiver shall be effective unless
made in writing and signed by an authorized representative of the waiving party.
13. Entire Agreement. In entering into this Agreement, You acknowledge and agree that You have not relied on any
representation unless expressly included in this Agreement. You acknowledge that you have read this license
agreement and that You understand its provisions. You agree to be bound by its terms and conditions. You further
agree that this Agreement contains the complete and exclusive agreement between You and TIU and supersedes: (i)
any proposal or prior agreement, oral or written, or any other communication relating to the subject matter of this
license agreement; and (ii) any term or condition implied by trade custom or course of dealing and any purported
contrary or inconsistent provision is hereby excluded. Nothing in this clause shall limit liability for fraudulent
misrepresentation.
14. Third Party Rights. No provision of this Agreement shall be enforceable by any third party under the Contracts
(Rights of Third Parties) Act 1999 or otherwise.
Toshiba Information Systems (UK) Limited.
Business Communications Division
Toshiba Court
Weybridge Business Park
Addlestone Road
Weybridge
Surrey
KT15 2UL
5 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
CONTENTS
Introduction
Organisation
Conventions
Related Documents/Media
10
11
12
Chapter 1 – The Grand Tour
Strata IPT2000-series Featurephones
Fixed Buttons
Flexible Buttons
Liquid Crystal Display
SoftIPT
SoftIPT Icons
Strata DKT 3000-series Featurephones
Strata DKT 3500-series Featurephones
Fixed Buttons
Flexible Buttons
Liquid Crystal Display
13
15
15
16
17
18
19
22
23
23
23
Chapter 2 – The Basics
Important - Read First
What’s My Line?
Which Outgoing/Incoming Call Features Do I Have?
Making a Call
Hot Dialling
Spkr Button
Handset
Answering a Call
Handset
Speaker
Handsfree Answerback
Switching Between Handset and Speakerphone
Message Waiting
Responding to a Lit Msg LED
Turning On/Off MW LED on Another Extension
Microphone
Call Transfer
Conference Calls
Adding Voice Mail to a Conference
Connecting Two Outside Lines
Conference Split/Join/Drop
Hold
Exclusive Hold
24
24
24
25
25
25
26
26
26
26
26
26
27
27
27
28
28
29
30
30
31
32
33
6 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
Automatic Hold
Consultation Hold
Volume Control
LCD Contrast Adjustments
Basic SoftIPT Functions
Start the SoftIPT
Making a Call
Switching a Call to Your Headset
Creating a Directory
Using the Directory to Call
Labelling Feature Buttons
33
33
33
34
35
35
35
36
36
36
37
Chapter 3 – Advanced Operation
Using Your LCD
Soft Keys
Soft Key Example
Advisory Messages
Account Code Calls
Verified/Non-Verified Account Codes
Forced Account Codes
Voluntary Account Codes (Verified/Non-Verified)
Automatic Busy Redial
Automatic Callback
Background Music
Call Forward
System
Station
Station Call Forward Categories
Call Forward Settings
Station Call Forward Procedures
Call Forward Examples
Call History
Call Park Orbits
Call Pickup
Group Pickup
Ringing, Page or Held Call Pickup
Call Waiting
Direct Inward System Access (DISA)
Direct Station Selection Buttons (Hotline)
Distinctive Ringing
Do Not Disturb
Setting DND for Another Extension
Door Lock(s)
Door Phone(s)
Echo Cancellation
Emergency Call
Emergency Monitoring Station
Emergency Ringdown
38
39
40
42
43
43
43
44
45
46
47
48
48
48
48
49
49
50
54
54
55
55
55
57
57
58
58
59
60
60
61
62
62
62
62
7 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
Language Codes
Microphone Cut-Off
Off-hook Call Announce
Override Calls
Busy Override
Do Not Disturb Override
Executive Override
Destination Restriction/Travelling Class Override
Class of Service Override
Privacy Override
Paging
Answering a Page
All Call Page
Emergency Page
Privacy
Redial
Speed Dial
Making a Call Using Speed Dial
Accessing System SD and Personal SD Directories
Storing a System/Station Speed Dial Number
Advanced Speed Dial Operation
Tone/Pulse Dialling
Voice Mail - Direct Transfer
Voice Mail Soft Keys
Call Recording
Other Voice Mail Features
63
63
64
65
65
65
65
66
66
66
67
67
67
67
68
68
69
70
70
71
72
73
73
74
77
78
Chapter 4 – IPT2008-SDL LCD Features
Buttons
Fixed Buttons
Navigation Buttons
Idle Display
Left and Right Tab Soft Keys
Directory and Speed Dial Listings
Direct Station Selection
System Speed Dial and Personal Speed Dial
Internal Directory and External Directory
Storing Personal Speed Dial Names
Web Access
80
80
80
81
82
83
83
84
84
86
87
Chapter 5 – DKT3014 LCD Features
Directory and Speed Dial Listings
Direct Station Selection
System Speed Dial and Personal Speed Dial
Internal Directory and External Directory
Storing Personal Speed Dial Names
90
90
91
91
93
8 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
Chapter 6 – Integration Features
Programming Feature Buttons
User Programming Mode
Flexible Button Codes
Setting/Changing a Flexible Button’s Function
One Touch Buttons
Changing a One Touch Button
To Use a One Touch Button
Setting/Changing a Personal Speed Dial Code
Feature Codes
LED Indicator Details
95
96
96
96
97
97
98
99
99
102
Chapter 7 – ADM/DSS Console
ADM
Buttons and LEDs
DSS Console
DSS Buttons
Calling a Station
Transferring to an Idle Station
Call Transfer with Camp-on
Call Answering (Outside Line)
Speed Dial
Paging
Call Forward Override (DSS Override)
Night Transfer Button
103
104
10 5
105
106
106
107
107
107
107
108
108
Appendix A – Centrex Application
Flexible Directory Numbering
Centrex Feature Buttons
Ringing Repeat
Delayed Ringing
109
109
109
109
Appendix B – Button Labels
110
Notes to Users
113
Index
118
9 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
INTRODUCTION
This user guide describes how to use the Toshiba Strata series featurephone products with
Strata CIX Office, Strata CTX 100-S, Strata CTX100, and Strata CTX670 telephone systems:
•
•
•
•
•
•
Strata IP featurephone (IPT1020F-SD, IPT2010F-SD, IPT2020F-SD and IPT2008F-SDL)
Strata DKT3000 and 3500 series digital featurephones
Strata Digital Add-on Module (DADM)
Strata IP Add-on Module (IADM2020)
Strata Direct Station Selection (DSS) console
SoftIPT
Organisation
This guide is divided as follows:
•
Chapter 1 – The Grand Tour provides an overview of the IP and digital featurephones.
•
Chapter 2 – The Basics covers the basic featurephone and SoftIPT features that
you need to know.
•
Chapter 3 – Advanced Operation includes an explanation of Soft Key operations.
Features are presented alphabetically and, when applicable, include LCD
information.
•
Chapter 4 – IPT2008F-SDL LCD Features describes how to use the IPT2008F-SDL
•
Chapter 5 – DKT3014F LCD Features explains features and functions of the DKT3014F
featurephone
•
Chapter 6 – User Programming explains how to program Flexible Button features, set
One Touch buttons, change Personal Speed Dial numbers, as well as other user
programmable functions.
•
Chapter 7 – ADM/DSS Console explains how to use these consoles which may be
available with your Strata CIX Office/CTX system.
•
Appendix A – Centrex Application describes the Centrex features which may be available
with your Strata CTX system.
•
Appendix B – Button Labels lists the feature button designations of the 3500 - series
digital featurephone models.
10 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
CONVENTIONS
This guide provides in-depth instructions for the IPT1020F-SD, IPT2000F-series,
DKT3000- and DKT3500-series featurephones and their features. Most featurephone
users can use the “Quick Reference - applies to Strata CTX and Strata CIX Office system”
instead of this guide.
Conventions
Description
Note:
Elaborates specific items or references other information. Within some
tables, general notes apply to the entire table and numbered notes
apply to specific items.
Important!
Extension
Number
Calls attention to important instructions or information.
Press to answer a call to the Extension Number. Each station can
have multiple extension buttons. Incoming calls ring the extension
button(s) from the top down. For example, station 10’s extensions
ring 10-1 first, then 10-2, 10-3, and 10-4. A station is considered
busy when all extensions are being used.
Note:
The naming convention for DKT assignments within Toshiba is Directory
Numbers. For clarity and ease of understanding, the terms Extension
Number and Phantom Extension Number will be used in this document
in lieu of PDN and PhDN.
Arial bold
Courier
“Type”
“Press”
Plus (+)
Tilde (~)
See Figure 10
Represents featurephone buttons.
Shows a computer keyboard entry or screen display.
Indicates entry of a string of text.
Indicates entry of a single key. For example: Type prog then
press Enter.
Shows a multiple PC keyboard or phone button entry. Entries
without spaces between them show a simultaneous entry.
Example:Esc+Enter. Entries with spaces between them show a
sequential entry. Example: # + 5.
Means “through.” Example: 350~640 Hz frequency range.
Denotes the step in a one-step procedure.
Denotes a procedure.
Cross-references appear in blue.
11 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
RELATED DOCUMENTS/MEDIA
Note:
Some documents listed here may appear in different versions on the website, or in print. To find the most
current version, check the version/date in the Publication Information section at the start of this document.
Refer to the following for more information:
• Quick Reference – applies to Strata CTX and Strata CIX Office system
• My Phone Manager User Guide
12 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
CHAPTER 1 - THE GRAND TOUR
This chapter familiarizes you with the Digital Key Featurephones (DKT) and Internet Protocol
Featurephones (IPTs) for the Strata CIX Office and Strata CTX. This includes the IPT2000series, DKT3000- and DKT 3500-series featurephones for the Strata CIX Office/CTX (model
numbers appear on the bottom of your featurephone).
Strata IPT2000-series Featurephones
The IPT2000F-series models include:
•
•
IPT2010F-SD 10-button with two-line by 24-character LCD with speakerphone.
IPT2020F-SD 20-button with two-line by 24-character LCD with speakerphone.
Note:
The IP Telephony product family also includes a matching Add-on module IADM2020. This Add-on module
functions like the DADM. For user instructions, refer to “ADM” on page 103.
The 2000-series IP featurephones offer all the same features as the 3000-series digital
featurephones, except the IPT2010F-SD does not support Speaker Off-hook Call Announce
(OCA). All the Toshiba IPT2000F-series featurephones have speakerphones that enable you to
place and receive calls without lifting the handset.
13 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
Toshiba LCD featurephones provide easy access to frequently-used features. Prompts guide
you through specific tasks. They also provide Outside Line Identification, User Name/Number,
Call Duration, Date/Time of Day displays, and the ability to display names and phone numbers
of outside, incoming callers.
LCD Display
LCD Control
Buttons/
Soft Keys (SK)
Handset
Dial Pad
Flexible
Buttons
Fixed Buttons
Microphone Location
IPT2020F-SD Featurephone
14 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
Fixed Buttons
The fixed buttons on your dial pad enable you to perform standard functions quickly and easily.
These buttons are described in Chapter 2 – The Basics.
Voicemail
(envelope)
Microphone
Speed Dial
(lightning buttons)
Volume Control
Redial (U-turn button)
Hold (red button)
LEDs
Cnf/Trn - Conference/Transfer
(3 people - 2 people)
Note:
The IPT Fixed Buttons work the same way as the DKT featurephones, however on the IPTs, fixed buttons
have been replaced with button icons.
Flexible Buttons
Your IPT can have 10 or 20 flexible buttons (shown in the illustration on the previous page) and
the DKTs can have either 10, 14, or 20 flexible buttons that can be programmed to do many
button functions, including:
•
•
•
•
•
•
Line is used to access an outside line.
Primary Extension is your extension button.
Pooled Line Group enables you to access available outside lines from a group
of lines appearing under one button.
Feature Access Buttons enables you to store features onto a single button.
One Touch Buttons are used for storing Speed Dial numbers or feature access
code sequences onto a single button.
Voice Mail Call Monitor lets you listen to a caller while the caller records a
message in your voice mailbox.
Note:
See Table 16 on page 110 for a complete list of Feature Access Buttons and One Touch Buttons.
15 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
Liquid Crystal Display
Your Liquid Crystal Display (LCD) (shown below) shows:
• Desk Clock and Calendar in idle mode
• Call Duration during an outside call
• Operational, Advisory, and Notification messages
CF-ALL 202-203+
AUG 08 MON 03:56
CF-ALL 202-203+
AUG 08 MON 03:56
Mode Page Scroll
Feature
LCD Control
Buttons/Soft Keys
SK1
SK2
SK3
SK4
(Mode) (Page) (Scroll) (Feature)
IPT2010/2020F-SD Featurephone LCD
DKT & IPT1020F-SD Featurephone LCD
Note:
The IPT and DKT soft keys perform the same functions. This manual uses the IPT soft keys (SK) to refer to
the soft keys on all featurephones. For example, if an instruction references SK1, this means use the first
soft key (from left to right) on the IPT and use Mode on the DKT. SK2, SK3 and SK4 equate to the second,
third and fourth soft keys on the IPT or Page, Scroll and Feature on the DKT.
LCD Control Buttons/Soft Keys
There are two types of LCD button functions: LCD Control Buttons and Soft Keys.
SK1, SK2, SK3 and SK4 represent the LCD soft keys in this manual.
When the Soft Key prompts appear on the LCD, the LCD Control Button just below the prompt
offers access to that feature. See “Using Your LCD” on page 38 for more information.
•
•
•
•
SK1 is generally used as a Soft Key.
Pressing SK2 switches you from the Call Forward (CF) display to the User Name display.
Pressing SK3 advances you through information.
SK4 will be used in the future.
16 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
SoftIPT
The SoftIPT is a software phone client that runs on appropriately equipped wired or wireless
laptops, tablets and desktop PCs with the Microsoft® Windows XP ® operating software (OS). The
Windows XP version of the SoftIPT GUI is shown below.
The Toshiba SoftIPT integrates the power of a PC with all of the features available on a IPT2010-SD
and DKT3000-series featurephone, except background music. The main difference is that you use a
mouse or stylus to select buttons.
Live call progress display
Directory
Help
Soft keys
Setup
Select or click on dial pad buttons
Flexible buttons
Fixed Buttons
Voice Mail
Microphone
Speaker
Volume Control
Speed Dial
Redial
- Hold
Conference/Transfer
Important! The SoftIPT functions in the same manner as a desktop IPT. Use this manual as a
guide to the SoftIPT functions.
Refer to IPT2000-series Featurephones for details on Flexible Buttons, Fixed Buttons, Soft Keys and
LCD.
SoftIPT basic functions are covered in Chapter 2 – The Basics.
17 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
SoftITP Icons
Directory (Folder) – Clicking this icon enables you to access the directory you create using MS
Outlook. Refer to “Creating a Directory” on page 36.
Setup (Wrench) – Clicking this icon enables you to view and change SoftIPT settings. Help
(Question mark) – Clicking this icon enables you to access Help as a user or find information on
Setting Audio Properties, etc. Click Help to view all SoftIPT information.
18 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
Strata DKT3000 Classic Digital Featurephones
The Strata DKT3000 Classic series models that can be connected to a Strata CTX include:
•
Strata DKT3001
•
Strata DKT3010-S 10-button
•
Strata DKT3020-S 20-button
•
Strata DKT3010F-SD 10-button with two-line by 24-character LCD
•
Strata DKT3020F-SD 20-button with two-line by 24-character LCD
•
Strata DKT3014F-SDL (page 89) 14-button with eight-line by 24-character tilting LCD
and 16 Soft Key buttons.
All of the Strata DKT3000 Classic series Toshiba speakerphones enable you to place and receive
calls without lifting the handset.
Toshiba LCD featurephones provide easy access to frequently-used features. Prompts guide you
through specific tasks. They also provide Outside Line Identification, User Name/Number, Call
Duration, Date/Time of Day displays, and the ability to display names and phone numbers of
outside, incoming callers.
An illustration of the Strata DKT3010F-SD is shown on page 20.
19 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
Handset
LCD Display
Dial Pad
Flexible Buttons
Fixed Buttons
Strata DKT3010F-SD Featurephone
20 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
Handset
LCD Display
Dial Pad
LCD Control
Buttons/Soft Keys
Flexible Buttons
Fixed Buttons
Microphone
Location
Strata DKT3020F-SD Featurephone
21 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
Strata DKT3500 Elegance Digital Featurephones
The Strata DKT3500 Elegance series models that can be connected to a Strata CTX include:
•
•
•
•
Strata DKT3524F-SD
Strata DKT3524F-S
Strata DKT3512F-SD
Strata DKT3512F-S
The above models offer a different cosmetic styling but operate in much the same way as the
Strata DKT3000 Classic digital featurephones.
Strata DKT 3512F-S
Strata DKT3524F-S
Strata DKT3512F-SD
Strata DKT3524F-SD
22 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
Key Differences
The main differences between the Strata DKT3000-classic series and the Strata DKT3500-elegance
series featurephones are:
DKT3500-Series
DKT3000-Series
Number of Flexible Buttons
12 or 24
10 or 20
Number of One touch keys
10
0
Yes
No
Ringing LED indicator top right
Button Assignments
Flexible Buttons: These have the 10 light grey keys to the right hand side of the Flexible Buttons.
The main use for these is access to speed Dial locations. It is possible to program feature activation/
deactivation but this should only be used if the user has an LCD featurephone.
Fixed Buttons
The fixed buttons on your featurephone enable you to perform standard functions quickly and easily.
These buttons are described in Chapter 2 – The Basics.
Flexible Buttons
All Flexible Buttons must be programmed for your featurephone in system programming and vary
for individual featurephones. If a button does not appear on your display or featurephone keystrip
label, see your System Administrator for button assignments.
Line Buttons
You may have buttons designated as Line and/or Pooled Line Grp which enable you to directly
access outside lines. Pooled Line Grp enables you to access available CO Lines from a group of
lines appearing under one button.
Liquid Crystal Display
Your Liquid Crystal Display (LCD) shows:
•
•
•
Desk Clock and Calendar in idle mode
Call Duration during n outside call
Operational, Advisory and Notification messages
23 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
CHAPTER 2 - THE BASICS
This chapter shows you the basic operation of your IPT1020F-SD, IPT2000-series, Strata
DKT3000 and Strata DKT 3500-series featurephones.
Important - Read First
Be sure to check with your System Administrator and make sure you know which features are
enabled on your system. Use the check boxes q throughout this book to mark which features you
have.
Note:
LEDs on your featurephone flash at different speeds depending on the function performed. Flash rates can
be found under “LED Indicator Details” on page 102.
What’s my Line?
Throughout this guide, the word “Line” is mentioned. For example, you will be instructed to “select a
Line.” “Line” can be:
Line button
Pooled Line Group button
Group Line button
Line out requiring an access code - where you enter an outside line or line group access code
(for example, dialling 9 to get an outside line).
q
q
q
q
Check mark which Line type you have, then use that selection when instructed to
“select a Line.”
Which Outgoing/Incoming Call Features Do I Have?
Check mark here which outgoing/incoming features you have on your system.
q Automatic Line Selection (ALS): When making outgoing calls, you have ALS if when you lift the
handset or press Spkr you hear dial tone and the Line Light Emitting Diode (LED) lights steady
green. The LCD displays the station number and the seized outside line.
q Ringing Line Preference: You answer an incoming line ringing your station by lifting the handset
or pressing Spkr. You do not have to press an extension button to answer.
q Tone First Signalling: Internal incoming call – you hear successive ring tones, then lift the
handset or press Spkr to answer the call.
24 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
Note:
Check with your System Administrator to see if you are set with Tone First Signalling. If you do, you can press
2 to change to Voice First signalling.
q Voice First Signalling: Internal incoming call – your featurephone does not ring; instead
you hear a long tone, then the caller’s voice. Talk in the direction of your featurephone, or
answer the call as you normally would by lifting the handset or pressing Spkr.
Note:
Check with your System Administrator to see if you have the ability to change between Tone and Voice
Signalling on a call-by-call basis. If you do, you can press 1 after dialling an internal phone number to change
the signalling.
q Hot Dialling: If your featurephone is programmed for “hot dialling,” you do not have to press Spkr
or lift the handset before dialling internal or external speakerphone calls. When you dial a number,
the speakerphone automatically turns on and the Spkr and Mic LEDs light.
Making a call
There are three ways to originate a call from your IP/digital featurephone:
Hot Dialling
1. To make a call using Hot Dialling, dial the number.
When you start to dial, the extension button, Spkr and Mic LEDs light. Digits display as they are
dialled. Call progress tones (Ringback Tone, Busy Tone, etc.) play through the speaker.
2. When connected, you can continue speakerphone operation or lift the handset and continue the
conversation.
Spkr Button
1. To make a call, press Spkr.
A line may be automatically selected or you can manually choose a line. Your extension or Line
button lights (depending on system programming). Dial tone plays through the speaker. The Speaker
and Microphone LEDs light.
2. Dial the number.
Digits display as they are dialled. Call progress tones (Ringback Tone, Busy Tone, etc.) play through
the speaker.
3. When connected, you can continue to use the speakerphone or lift the handset and continue the
conversation.
25 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
Handset
1. To make a call, lift the handset, then dial the number.
A line may be automatically selected or you can manually choose a line. Dial tone plays through the
handset. The Speaker and Microphone LEDs do not light.
Digits display as they are dialed. Call progress tones (Ringback Tone, Busy Tone, etc.) are heard
through the handset.
2. When connected, you can continue to use the handset or switch to speakerphone by holding
down Spkr and replacing the handset.
Answering a Call
There are several ways to answer a call:
Handset
If your featurephone is programmed for Ringing Line Preference, pick up the handset and the
featurephone automatically answers the ringing line.
If not, press the button associated with the ringing line (flashing green LED).
Speaker
If your featurephone is programmed for Ringing Line Preference, press Spkr and the
featurephone automatically answers the ringing line.
If not, press the button associated with the ringing line (flashing green LED). Once connected,
you can continue on the speakerphone or lift the handset.
Handsfree Answerback
If you have a speakerphone, it may be programmed for Handsfree Answerback. You hear a
single long tone, followed by the caller’s voice. The extension LED flashes green (incoming call).
The Microphone LED lights steady red (microphone is active). The Speaker LED flashes red.
1. Do not lift the handset; speak toward the featurephone in a normal voice.
2. Press Spkr or take the handset off-hook before transferring the call or placing it on hold.
Switching Between Handset and Speakerphone
Press Spkr and place the handset on-hook to switch from handset to speakerphone mode.
Take the handset off-hook to switch from speakerphone to handset mode.
26 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
Message Waiting
Use your Msg LED/button and LCD to see/retrieve message(s).
An extension can receive up to four simultaneous Message Waiting indications and LCD
messages. One message is reserved for the Message Centre.
Your featurephone can be programmed to have up to four additional (flexible) Message Waiting
buttons/LEDs. Check with your System Administrator to see if these buttons have been
programmed on your featurephone. If so, substitute them when the Msg button/LED is mentioned
in the following steps.
Responding to a Lit Msg LED
1. On an LCD featurephone, if you see a “+,” press SK3 to display additional messages; otherwise,
go to Step 2. The “+” indicates additional messages. The LCD can show up to three station
messages for your extension and three for each additional (phantom) extension that you may have.
2. Press Msg , then lift the handset. Your featurephone rings the extension or voice mail device that
sent the indication. The LED continues to flash red.
3. After answering the message(s), place the handset back on-hook.
4. If the Msg LED continues to flash, you have more messages; repeat Steps 1~3 above to retrieve
them. Voice mail devices turn off the LED/LCD indications after a short delay, after you checked all
messages.
5. To manually turn off your Msg LED, press your extension button, then press #409. Do this step
for each message received.
Turning On/Off MW LED on Another Extension
If you call an extension and it’s busy or there is no answer, you may be able to light that
extension’s Message Waiting LED and enable that extension to call you back. The ability to
perform this feature is set in system programming.
1. Dial an internal extension. You hear busy tone or there’s no answer.
2. Press Msg or 7. The Msg LED flashes red on the called featurephone. At your featurephone,
the Msg LED lights steady red and the LCD shows the station number where you set a
Message Waiting light. Example: “MW SET TO 3620.”
If you decide to cancel the Message Waiting light at this point, press Msg or 7
again while ring-over tone is playing and the light will be cancelled.
3. Press Spkr. Your Msg LED turns Off. The Msg LED on the called featurephone flashes until the
called party presses the flashing Msg button which calls you back.
27 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
4. To turn Off a Message LED that you have set on another extension, press #64 plus the extension
number that has the message light set. Then press Spkr or hang up to release your
featurephone. Your LCD shows the extension and “MW CANCEL.”
...or dial the extension that you set the Message LED on, then press 77. Then press
Spkr or hang up to release your featurephone.
Microphone
To turn the Microphone On/Off when the speakerphone is active (Spkr LED is
On), press Mic .
When the Microphone is On, the Mic LED is On, steady red. When Mic is Off, the
LED is Off and you cannot be heard through the microphone.
The microphone and its LED are always On when you receive a Voice-first internal call and Off
when you receive a Ring-first call.
Each station’s microphone can be set in system programming to:
•
•
•
switch On/Off with one touch
switch Off only while pressed and held
either On/Off at the start of handsfree dialling.
To talk back to a Handset Off-hook Call Announce call, press and hold Mic and talk over your
featurephone handset/headset. The LED and microphone remain Off.
Call Transfer
1. While on a call, press Cnf/Trn. Your Line LED flashes green and you hear internal dial tone.
2. Dial the extension where the call will be transferred. You can remain on the line and announce
the call or immediately “blind transfer” the call.
Note:
If the privacy option has been disabled, then if you use a Line button when you transfer the call, the LED will
flash red until the receiving party answers. While the LED is flashing, you can press Line button to return to
the call. If the receiving party answers the call, the LED turns solid red and you cannot reconnect to the
original caller.
During call transfer, you can connect all three parties by pressing your flashing extension button or
Cnf/Trn.
28 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
• If you get voice mail, you can leave a message or hang up and let the transferred caller leave a
message.
• If you hear a long single tone, then announce the call over the called featurephone’s speaker.
3. Transfer with Camp On: If the station to which you want to transfer the call is busy, you may hang
up and the transferred trunk or station will be camped on to the busy destination.
To transfer a call directly to Voice Mail (VM)
1.
2.
3.
4.
While on a call, press Cnf/Trn .
Enter #407.
Enter the VM mailbox number (usually the same as the extension number) + #.
Hang up and the caller is connected to the VM mailbox. This feature does a blind transfer to VM.
To transfer a call directly to VM with a DSS button
1. While on a call, press Cnf/Trn .
2. Press the DSS button.
3. Hang up and the caller is connected to the VM mailbox.
To perform Call Transfer Immediate
1. While on a call, press the TRNS Soft Key. The IPT2008-SDL and DKT3014 LCD
shows “TRANSFER.”
2. Dial the extension where you wish to transfer the call. The call rings the destination station
and your featurephone returns to the idle state. If your featurephone does not go idle, the
destination may be located in a remote node, so you need to hang up to return to idle state.
Conference Calls
You can conference together up to eight parties (including your own) - with up to six parties being
external network lines. The actual number of conference parties with acceptable volume levels
depends on the local and far end featurephone line conditions. The person who initiates the
conference call is the Master. If, after the conference is established and the Master exits the
conference, the first station to have been added to the conference becomes the Master.
To conference calls
1. While on a call, press Cnf/Trn. You hear dial tone and your Line LED flashes green.
2. Call another station or outside line.
3. When the called party answers, press Cnf/Trn . If you receive a busy tone or no answer, press
Cnf/Trn again to return to the original connection.
All parties are conferenced. If the second call was placed on a Line that appears on your
featurephone, the LED also flashes green.
4. Repeat the above steps to add lines to the conference. Keep in mind the maximum number of
allowed conference parties.
29 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
Note:
When the “master” of the conference hangs up, the control is automatically transferred to the first internal
station added to the conference call. If no other internal stations are included in the conference call, the call
will be disconnected.
To transfer conference control
1. Do Steps 1 and 2 above to add the line to which you wish to transfer conference control. See
previous Note.
2. Announce the call and hang up to transfer it. This station now becomes the conference “master”
with the ability to add or delete parties.
To hold a conference call
If you are the Conference Master, press the Hold button once (or twice for Executive Hold) to
place the conference call on hold. The other parties can continue with the conference. Music-onhold is suppressed and your extension LED flashes green. You can rejoin the conference at any
time by pressing your extension button. When you return, you retain Master status.
Adding Voice Mail to a Conference
The Conference Master can add voice mail to a conference. This feature enables participants in a
conference to listen to or leave a voice mail message during one phone call.
To add Voice Mail to a conference call (performed by Conference Master)
1. Press Cnf/Trn to place the current call on Consultation Hold.
2. Dial the voice mail (VM) extension number, then enter the VM mailbox and security code. This
adds the voice mailbox to the conference.
3. Press Cnf/Trn to reconnect to the original party. (You can continue to add conference members
by pressing Cnf/Trn and dialling another extension.)
Now, all parties in the conference can listen to or record a message to this voice mailbox. Only the
Master can control the VM with touchtones or Soft Keys.
Connecting Two Outside Lines
1. While talking on an outside call, press Cnf/Trn. You hear dial tone. The extension
LED flashes (conference rate).
2. Dial an outside line access code and outside phone number.
3. After the party answers, press Cnf/Trn. The extension LED flashes (in-use rate)
and all parties are conferenced.
If you receive a busy tone or if the station does not answer, press the flashing extension button to
return to the original connection, press Cnf/Trn.
4. Hang up. The extension LED flashes (exclusive-hold rate) and the two lines are connected. The
LED turns Off when the parties hang-up.
30 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
5. To supervise a tandem call, press the extension button. If the parties have finished, hang up...or if
the parties are still talking, press Cnf/Trn and hang-up. Both Line LEDs turn Off and the connection
is released.
If your telephone company provides auto disconnect, the connection may release automatically
when the parties hang up. If not, the lines must be supervised to be disconnected.
Conference Split/Join/Drop
If you initiate a conference with two or more parties, you and another member of the conference can
leave (Split) the conference for a private conversation. During this time, other conference members
remain connected.
You can then Join both of you back into the conference, or you can Drop (disconnect) the member
you are connected to. This feature is performed with Soft Keys if you have a LCD phone with a Split
button created on one of your flexible buttons.
The Split feature requires Strata CTX R2.2. This feature also works for remote stations which are
connected through Strata Net QSIG.
Important!
You must be a conference master to perform the Split and Drop features. The conference master
is the person that initiates the conference call. If that person drops from the conference, the first
person added to the conference becomes the conference master.
To Split from a conference
1. While in a conference call on a DKT3000 phone, press the SPLT (Split) soft key or Split button.
200+202
EXIT
SK1
CONF
SK2
SPLT
SK3
SK4
The featurephone LCD shows first conference party member. Notice the number 1 preceeding
extension 200 (1:200)
1:200
RTRN
SK1
NEXT
SK2
SK3
SK4
2. Press the NEXT soft key until you see the extension number for the party that you want to Split
out of the conference
31 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
2:202
RTRN
SK1
NEXT
SK2
SK3
SK4
Example, if you want to Split with extension 202, press the NEXT soft key until you see X:202 (X =
any number). Then press X (in the example shown 2:202, press 2 on the dial pad to Split 202.)
3. You can return both yourself and the other Split party back into the conference by pressing JOIN.
RTRN terminates a feature
202
JOIN
SK1
operation and returns to the previously displayed state.
DROP
SK2
SK3
SK4
To Drop the Split party from a conference
Press the DROP Soft Key. The party that you are talking to privately (the party which you have
Split from the conference) will be disconnected (Dropped) and you will rejoin the conference.
If you are in a three-way conference and Split with one of the parties, the remaining party will
essentially be “on hold” until you return to the conference.
Hold
1. To place a call on hold, press Hold. Your LCD shows the line on hold. The held Line’s LED
flashes green while appearances of the line at other stations flash red.
•
To return to the held call, press the held Line button.
• If you do not return to the held call within a specified time, it rings back to your featurephone. The
call remains camped-on to your station indefinitely.
•
If the held party hangs up, the call is released.
2. Repeat Step 1 to place additional lines on hold.
Note:
See the Call Pickup section to pick up a call on hold from another extension.
32 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
Exclusive Hold
This feature enables you to place a call on hold so that only you can retrieve it.
While on a call, press Hold twice. That line’s LED flashes green while appearances of the line at
other stations are steady red (in use).
Automatic Hold
This feature enables you to place a call on hold by pressing another Line button – no need to press
Hold . Make sure this feature is programmed on your system; if not, existing calls will drop.
While on a call, press another extension button to receive/originate a new call. The accessed line’s
LED flashes (in-use). The first call is put on hold and your extension’s LED flashes. You can also
switch between calls without having to press Hold .
Consultation Hold
1. While on a call, press Cnf/Trn. The call goes on hold.
2. Dial another line.
3. Transfer the call or return to the held call by pressing its Line button.
Volume Control
To adjust the handset volume
Press the Vol
to increase volume and Vol to decrease volume during the call. When you
hang up, the volume returns to the default setting.
To adjust the speaker volume for internal/external calls and background music
1. Press Spkr.
2. Press an extension button - you hear dial tone.
3. Press the Vol
to increase volume and Vol
applies to all calls until changed.
to decrease volume. This volume setting
To adjust Ring Tone, Handsfree Answerback and Speaker Off-hook Call Announce
Make sure the featurephone is idle and the handset is on-hook. Press the Vol to increase
volume and Vol
to decrease volume. This adjusts volume for your featurephone’s ring tone,
Handsfree Answerback and Speaker Offhook Call Announce simultaneously.
33 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
To adjust handset Beep Tone
1. With the handset off-hook, dial the Beep Tone Adjustment Code #6101 (default code). You hear
busy tone.
2. Press Vol or to reach the desired level.
LCD Contrast Adjustments
Press and hold down the Mic button, and press and release Vol
or Vol
repeatedly.
Each time you press Vol or Vol , the contrast increases or decreases. There are eight steps in
either direction. To return to the middle setting, repeat the above step.
34 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
Basic SoftIPT Functions
See Chapter 1 – The Grand Tour, page 17 for an overview of the SoftIPT.
Start the SoftIPT
On a PC, double click on the SoftIPT icon on your PC desktop.
Making a Call
To make a call
1. Click Speaker then select the on- screen dial pad buttons to dial a call.
2. When connected to a call, you can select any of the call buttons, such as Redial, Hold or Conf .
3. Click Speaker to end the call.
Note:
Do not use BGM (#490) on the SoftIPT. It conflicts with incoming calls.
Select or click on dial pad buttons to call.
Click Speaker, then dial
35 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
Switching a call to Your Handset
You can switch a call from your IPT2010F-SD, IPT2020F-SD, Strata DKT3000- or 3500-series digital
featurephone to the SoftIPT by placing the call on Hold and using the Call Pickup feature.
1. Press Hold on your digital featurephone.
2. On the SoftIPT, dial #5#72 + the extension number of your digital featurephone.
Note:
You can also add this dialling string to a flexible button on your SoftIPT phone as a One-touch Speed Dial
button for ease of call switching.
Creating a Directory
You can create a directory with MS Outlook 2002/2003 (not Outlook Express).
1. Open MS Outlook 2002/2003.
2. Double click on the Contacts icon, click on the New contact icon.
3. Type in the contact information, click Save and Close. Add as many entries as desired. To edit
an entry, double click on the name to open.
4. Open the Soft Phone.
5. Click More Features twice, click Directory (Folder icon). The directory displays (see below).
Click on a name,
Strata CIX dials the number
Using the Directory to Call
Click on the name. The SoftIPT calls the contact.
36 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
Labelling Feature Buttons
From the Softphone Setting window, you can change six featurephone button labels on a PDA and
10 on a PC. Changing the label does not change the function. To change the function, see
“Programming Feature Buttons” on page 95.
Note:
If the headset-use feature is enabled, Line 9 (PC) is set as default and will automatically be labeled headset.
To find out what features are assigned to the feature buttons
1. Dial #9876 to enter user programming mode.
2. Click on HOLD, then click on each individual feature button to see the currently programmed
feature.
Note:
If you reprogrammed the button functions per the instructions in the user guide, you cannot manually exit from
“programming mode.” Just wait a few seconds for the system to time out and the SoftIPT will return to idle.
3. To exit user programming mode, wait 15 seconds and programming mode will exit automatically.
To change Feature Button Labels on the SoftIPT
1. Click the Setup icon (wrench).
2. From the Softphone Setting window (shown right), type in button labels (eight characters
max.), click OK.
Can enter labels to rename
Lines 1~9 Feature Buttons
37 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
CHAPTER 3 - ADVANCED OPERATION
This chapter gives you more details about your IPT2000-series, Strata DKT3000- and Strata
DKT3500-series featurephone’s advanced functions.
Using Your LCD
If your featurephone has an LCD, use this section to learn more about its functions.
In its idle state, the LCD is a desk clock and calendar. When you are on an outside call, the call
duration displays.
A “+” on the LCD readout (shown below) indicates there is more data to display.
Press SK3 to advance through the information.
Press SK2 to switch from the Call Forward (CF) display to the User Name display.
200+202
EXIT
SK1
CONF
SK2
SPLT
SK3
SK4
38 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
Soft Keys
When Soft Keys are on, they replace the functions on the SK1 , SK2, SK3 and SK4
buttons below the LCD. The following table defines Soft Key Prompts.
Table 1: Soft Key Prompts
Soft Key
ABR
ACB
BUSY
CONF
EXEC
EXIT
JOIN
LINE
MESG
OVRD
PGE
RING
RLS
RTRN
SPLT
STA.
TALK
TRNS
Definition
Activates Automatic Busy Redial after dialling a busy outside phone
number.
Activates Automatic Callback after reaching a busy station, CO line,
or CO Line group.
(Busy Override) Sends a call-waiting tone to a busy station.
Initiates or completes a conference.
(Executive Override) Breaks into the conversation of a busy called
station.
Exits you from a conference; remaining parties are connected.
Joins all parties to a conference while on a conference call.
Adds a CO line to an existing call while in the Conference mode. The
LCD prompts you to access a CO line after you press this key.
Sets a message waiting indication at a busy or unanswered station.
Overrides options, busy mode, or overrides Do Not Disturb mode.
Enables you to enter a Page Group number (01~16).
Makes a called station ring when making a voice announce call to
the station.
Disconnects a call and returns phone to the idle state.
Terminates a feature operation and to return to a previously
displayed state.
Enables you to break off from a conference call with another
conference call member for a private conversation (split). You can
use the Join key to reconnect both of you back into the conference.
You must be a conference master to use this. See instructions for
Conference Split/Join/Drop for further instruction.
Play next message
Makes a voice announcement to a called station that is ringing.
Initiates or completes a Transfer while on an outside call. Press once
for an immediate or announced transfer, depending on system
programming. Pressing TRNS again completes the transfer.
39 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
Soft Key Example
When the Soft Key prompts appear on the LCD, the LCD Control Button just below the prompt
offers access to that feature. Here’s an example of how Soft Keys work.
1. When an outside call is in progress, the LCD appears as shown below.
ABR = Automatic Busy Redial
CONF = Conference
PAGE = Paging
ABR
SK1
00:01:01
PGE
CONF
SK2
SK3
SK4
Soft Key
Prompts
LCD Control
Buttons/
Soft Keys
2. If you select CONF (press SK2 ), the display changes as shown below.
LINE = Add an outside line to the conference
STA = Add another station
RTRN = Return to the original caller without making a conference
LINE
SK1
LINE OR STATION?
STA.
RTRN
SK2
SK3
SK4
3. You will be prompted to dial the desired station. The RTRN Soft Key (press SK3 ) enables you to
return to the original caller without making a conference.
DIAL
SK1
STATION
SK2
SK3
NO.
RTRN
SK4
40 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
Until the call is answered, you see the screen shown below.
CALLING
200
SK1
SK2
SK3
SK4
When the call is answered, you see the screen shown below. TRNS = exit the call and transfer the
first party to the second. JOIN = create a conference with you and both other parties. RTRN = drop
the second party and return to a two-way conversation with the original party.
TALK WITH 200
TRNS
SK1
JOIN
SK2
RTRN
SK3
SK4
41 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
Advisory Messages
Advisory messaging enables you to store an informative message for LCD featurephones that call
your phone. The messages can be up to 16 characters long. The Strata CIX/CTX provides a
number of stored messages, shown in the table below. Message numbers 5~9 can be defined by
your System Administrator.
Msg No.
Characters Displayed
Additional Digits
0
OUT TO LUNCH
1
IN A MEETING
2
CALL _____________
Directory Number (e.g.,220)
3
BACK AT __________
Time (e.g., 1030)
4
RETURN ON________
Date (e.g., 10 20)
5
6
7
8
9
To set an advisory message
1. Go off-hook or press your extension button or phantom directory number button to hear dial tone.
Note:
A phantom directory number button is similar to an extension button that is shared on other featurephones.
2. Press #411 + Message No. (see table) + any additional digits (such as time, etc.)
3. Go on-hook or press Spkr to release the line.
To clear the registered message
1. Go off-hook or press your extension button or phantom directory number button to hear dial
tone.
2. Press #412.
3. Go on-hook or press Spkr to release the line.
42 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
Account Code Calls
Account Codes (Forced or Voluntary) can be used for a variety of reasons including billing, tracking,
and line restriction applications. Account Codes are assigned in the system as a fixed length
(default is six digits) and are recorded by the system, along with the details of the calls, which can be
printed on a Station Message Detail Recording (SMDR) report.
Verified/Non-Verified Account Codes
If programmed for Verified Account Codes, the system checks the account code you entered
against a list created by the System Administrator. The code you enter must be on the list for the
call to proceed. Non-verified account codes must be of a uniform length specified by the System
Administrator.
Forced Account Codes
Some applications require you to enter an Account Code. These Forced Account Codes may be
verified or non-verified, depending upon the application, but in either case, the caller must enter a
code before proceeding.
To dial using Forced Account Codes
1. Place a call in the normal method.
If the call requires an Account Code, a burst of tone (Success Tone) is heard after dialling the
phone number alerting you to enter the Account Code.
2. Enter the account number.
When the number of digits designated for account codes has been entered, the number will be
checked against the verified list, if chosen, and the call will continue as normal. If the number of
digits entered for the account code is not reached or the verified code does not match, then re-order
tone is heard and the call is rejected.
You can bypass Forced Account Code requirements with three emergency numbers, including
9999. See your System Administrator for these numbers:
1) 999
2)
_______
3)
_______
43 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
Voluntary Account Codes (Verified/Non-Verified)
Voluntary Account Codes are optional. They can be entered during a call and are used for tracking
selected calls using Station Message Detail Report (SMDR) call detail recording option.
If the system is set for Verified Account Codes, station users must enter a specific code when
entering the Voluntary Account Code(s) or the code is not validated for the SMDR call report. This
does not affect the call.
There are two ways to dial using a Voluntary Account Code:
`To dial using the Account Code button
1. After accessing a CO line, press the Account Code button. LCD featurephones prompt you to
“ENTER ACCOUNT CODE NOW.”
2. Enter the account code digits. The LCD prompt disappears upon entry of the first account code
digit. After the account code is entered, the time indicator is restored in the LCD.
3. If your station is set for Verified Account Codes, you hear confirmation tone when the code is
valid. If the code is invalid, you hear two short tones.
4. Enter the Account Code. Your conversation is not interrupted.
To enter an Account Code using access codes
Note It’s a good idea to warn the other party that you will be disconnected momentarily when you
enter the access code. Once the code is entered, you will be connected again.
1. After accessing a CO line, press Cnf/Trn. Once you press Cnf/Trn, your call is interrupted; you
and the other party cannot hear each other. You will hear feature dial tone.
2. Dial #46 . LCD featurephones prompt you to “ENTER ACCOUNT CODE NOW.”
3. Enter the account code digits. The prompt disappears upon entry of the first account code digit.
After the account code is entered, the connection is restored and the LCD shows the time.
44 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
Automatic Busy Redial
After reaching a busy outside number, you can activate Automatic Busy Redial so that the system
automatically redials the number at regular intervals. The system repeats the redial until the
destination is no longer busy. This feature may not be on some featurephones on your system.
Automatic Busy Redial is not attempted while your station is busy, but continues to time-out. The
system inserts a pause (P) on your LCD before redialing the number.
To activate Automatic Busy Redial
1. When you reach a busy number, press Auto Busy Redial or Cnf/Trn + #441. The LED flashes
red. You hear confirmation tone.
2. Hang up or press Spkr. The system redials, up to five to 20 times, every 30 to 180 seconds
(depending on system programming). Your featurephone receives ring tone when Automatic Busy
Redial dials the number and it is available. The extension and Spkr LEDs flash green.
3. Lift the handset or press Spkr and wait for the party to answer. If you do not pick up the handset
or press Spkr within recall timeout (five to 60 seconds) after a connection is made, you hear a
muted ring for another 30 seconds, then the call disconnects.
To cancel Automatic Busy Redial
Press Auto Busy Redial or extension + #442.
45 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
Automatic Callback
When you reach a busy station, you can set Automatic Callback to have the system monitor the
busy extension and notify you when it becomes idle.
Automatic Callback can also place you in queue for an available outside line, if you reach a line
group in which all lines are busy. When a station or line becomes available, the system rings your
featurephone. Then when you answer, it automatically rings the intended destination. The amount
of time the system will wait for an idle destination is set in system programming. Automatic Callback
is also known as “CO Line Queuing.”
To set Automatic Callback
1. If you hear busy tone after dialling an outside line access code or a station number, press Auto
Callback or 4. Busy tone stops, followed by success tone, then busy tone resumes.
2. Hang up. You can make other calls while waiting.
3. When the called station or outside line becomes idle, your featurephone rings with a fast LED.
• If you called a busy station, the extension LED flashes green (incoming call)
and the called number displays.
• If you called a busy outside line, the extension LED flashes green (incoming call rate). The
seized line’s number displays.
4. Answer within about three rings (can be programmed to ring up to three minutes) to prevent the
callback from being cancelled. After you answer, you hear success tone, and the LED flashes green
(in-use).
If you hear a busy tone after answering a callback, the called party is already on another call or the
line has already been seized or has received an incoming call. Your request is not cancelled. You will
be called again the next time a line becomes idle.
If you were attempting to make an outside call, the phone number is automatically dialed, including
the account code or override codes that were used.
To cancel ACB
Press Auto Callback or extension button + #431.
46 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
Background Music
You can set background music over your phone speaker or over external speakers. Up to 16
different music sources can be applied to the Strata CIX/CTX system: the first source is Quiet
Tone, all others can be music or recorded information.
To enable background music on your phone speaker
Press BGM . LED turns on.
...or press an extension button + #490 + n + #, where n is the music source 1~15.
To cancel background music on your phone speaker
Press BGM . LED turns off.
...or press an extension button + #491.
To change the BGM source (1~15) assigned to the BGM button
Press an extension button + #9876 + BGM + n + BGM , where n is the music source 1~15.
To enable background music over your external paging speakers
Press an extension button + #492 + n + #, where n is the music source 1~15.
To cancel background music over your external paging speakers
Press an extension button + #493 + Spkr .
47 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
Call Forward
There are two types of Call Forwarding that you can set. One is System Call Forward
(set in system Programming) which automatically directs calls to a predefined location, such as
Voice Mail. See your System Administrator to determine or change your System Call Forward
destination.
The other type is Station Call Forwarding. You can use Station Call Forwarding (CF) to replace your
System CF destination with a custom CF setting made from your station.
System
System Call Forward directs calls to a destination preset by an Administrator for each phone,
commonly set to voice mail.
To turn on System Call Forward for your phone, press #620. Confirmation tone (three short
tones) and “DATA PROGRAMMED” indicate the data is set.
To turn off System Call Forward for your phone, press #621. Confirmation tone (three short
tones) and “DATA PROGRAMMED” indicate the data is set.
Station
Station Call Forward enables you to assign Call Forward destinations for each extension on your
phone that will override the telephone’s System CF settings. Each extension can be independently
set Station Call Forward to a unique destination. You can set a Flexible Button to perform any Call
Forward function – see “Programming Feature Buttons” on page 95 for more details. Call Forward
must be set prior to receiving the call.
The following calls to your station can be forwarded:
•
Internal calls
•
Auto Attendant calls
•
Outside lines that ring only your station
•
Transferred internal or incoming line calls
Station Call Forward Categories
You can set Call Forward for the following categories of calls. Within these categories, you can use
five different types of Call Forward Settings.
• Call Forward Any Call – Forwards any call, whether an internal call or incoming line call.
• Call Forward - Incoming Line – Forward incoming line calls only.
• Call Forward Any Call - Set for Another Station – Enables you set forwarding of all calls for
another featurephone within your telephone system.
• Call Forward - Incoming Line Set for Another Station– Enables you to set forwarding of
incoming line calls for another featurephone within your telephone system.
48 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
Notes:
• Call Forward Any Call and CF-Incoming line can be set simultaneously on a featurephone. This allows
incoming lines calls to be forwarded to a different destination than all of the other types of calls.
• Call Forward destinations can be to internal destinations and outside phone numbers.
• You can change your forwarding destination from outside the system using the DISA feature. See your
System Administrator for DISA phone numbers and security code access.
Call Forward Settings
•
Call Forward All Calls – Forwards all calls immediately.
• Call Forward Busy/Do Not Disturb – Forwards calls immediately when your extension is busy
or in Do Not Disturb (DND) mode.
In Tone-first systems with multiple lines, Call Forward Busy forwards calls only when all line
appearances are in use. In Voice-first systems, Call Forward Busy forwards all calls any time your
featurephone is in use.
• Call Forward - No Answer – Forwards all calls to your station whenever you do not answer the
call within a designated time (set by you when you enable the feature).
• Call Forward Busy/Do Not Disturb/No Answer – Forwards all calls to your station whenever
you are busy, in the DND mode, or after ringing and you do not answer the call within a designated
time (set by you when you enable the feature).
• Call Forward Cancel – Cancels the set Call Forward feature. Notice that each category of Call
Forward has a different code for canceling.
Station Call Forward Procedures
Table 2, “Call Forward Procedure” contains Call Forward Button sequences. You can do a Call
Forward function by, one, entering the button sequence as described, or two, by programming a
Flexible Button to perform the sequence. See “Programming Feature Buttons” on page 95 for
instructions on programming a Flexible Button.
To use the Call Forward button sequence
Follow the instructions in the following table, shown under “Button Sequence.” Some features
require additional input, such as:
• Dest. Ext. or Phone No. – CF destination numbers can be internal extension numbers or outside
phone numbers. If the destination is an outside number, enter the access code used for dialling out
(such as 9) + the phone number + #. The CTX accepts destination numbers of up to 32 digits. (See
following examples).
• Timer – Enter the number of seconds (08~60) your phone should ring before forwarding the call.
(This is the CF-No Answer timer.)
49 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
• CF Pass Code – A four-digit Call Forward (CF) pass code established by system programming
is required to allow one station to set CF for another station. This code is also used to allow DISA
callers to set CF for another station. Users must enter the CF pass code for the station to be
forwarded.
Note:
In Table 2, (tone) means that confirmation tone (three short tones) will play at that point in the sequence to
confirm your input was accepted.
Call Forward Examples
To set your featurephone to CF Busy-No Answer to an internal extension number
Press your extension button + #6041 + 3000 + 10
#6041 = Call Forward Access Code sequence
3000 = Internal Extension Number
10 = Ring time in seconds before Call Forwards
To set another featurephone to CF Busy-No Answer to an outside destination number after a set
time
Press your extension button + #6042 + 1234 + 1111 + # + 9 +1 949
5873000 + # + 08
#6042 = CF Busy No Answer Access Code sequence
1234 = Other phone’s extension number
1111 = CF Passcode for other phone + #
9 = Outside Line Access Code
1 949 5873000 = 1 + Area Code + Phone Number
# = Must press after entering an outside destination number
08 = Ring time in seconds before Call Forwards
50 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
Table 2: Call Forward Procedure
Feature
Button Sequence
Call forward Any Call – Internal and Incoming Line Calls:
Forward any call, whether an internal call or incoming line call.
All Calls to an ext.
Press ext. button + #6011 (tone) + dial the dest.
ext. no. (tone)
All Calls to outside phone no.
Press ext. button + #6011 (tone) +
outside line access code + dest. phone
no. + # (tone)
Busy to an ext.
Press ext. button + #6021 (tone) + dial the
dest. ext. no. (tone)
Busy to outside phone no.
Press ext. button + #6021 (tone) +
outside line access code + dest. phone
no. + # (tone)
No Answer to an ext.
Press ext. button + #6031 (tone) + dial the
dest. ext. no. + timer (08~60)
(tone)
No Answer to outside phone no.
Press ext. button + #6031 (tone) +
outside line access code + dest. phone
no. + # (tone) + timer (08~60) (tone)
Busy No Answer to an ext.
Press ext. button + #6041 + dial the dest. ext.
no. (tone) + timer (08~60)
(tone)
Busy No Answer to outside phone no.
Press ext. button + #6041 + outside
line access code + dest. phone no. + #
+ timer (08~60) (tone)
Cancel
Press ext. button + #6051 (tone)
Call Forward - Incoming Line Calls:
Forward incoming line calls only.
All Calls to an ext.
Press ext. button + #6013 (tone) + dial the
dest. ext. no. (tone)
All Calls to outside phone no.
Press ext. button + #6013 (tone) +
outside line access code + dest.
phone no. + # (tone)
Busy to an ext.
Press ext. button + #6023 (tone) + dial the
dest. ext. no. (tone)
Busy to outside phone no.
Press ext. button + #6023 (tone) +
outside line access code + dest.
phone no. + # (tone)
Press ext. button + #6033 + dial the dest. ext.
no. (tone) + timer (08~60)
Press ext. button + #6043 + dial the dest. ext.
no. (tone) + timer (08~60)
(tone)
No Answer to an ext.
No Answer to outside phone no.
51 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
Table 2: Call Forward Procedure (continued)
Feature
Button Sequence
Busy No Answer to an ext.
Press ext. button + #6043 + dial the dest. ext.
no. (tone) + timer (08~60)
(tone)
Busy No Answer to outside phone no.
Press ext. button + #6043 + outside
line access code + dest. phone no. + #
(tone) + timer (08~60) (tone)
Press ext. button + #6053 (tone)
Cancel.
Call Forward Any Call – Set for Another Station:
Enables you to set call forwarding for another phone within your telephone
system. You will need the other telephone’s CF pass code in order to do
this. CF Pass Codes are created in system programming.
All Calls to an ext.
Press ext. button + #6012 (tone) + dial the other
phone’s ext. no. + enter other phone’s CF pass
code + # + dest. phone no. (tone)
All Calls to outside phone no.
Press ext. button + #6012 (tone) +
dial the other phone’s ext. no. + enter
other phone’s CF pass code + # +
outside line access code + dest.
phone no. + # (tone)
Busy to an ext.
Press ext. button + #6022 (tone) + dial the other
phone’s ext. no. + enter other phone’s CF pass
code + # + dest. phone no. (tone)
Busy to outside phone no.
Press ext. button + #6022 (tone) + dial the
other phone’s ext. no. + enter other
phone’s CF pass code + # + outside line
access code + dest. phone no. + # (tone)
Press ext. button + #6032 (tone) + dial the
other phone’s ext. no. + enter other phone’s CF
pass code (tone) + # + dest. phone no. (tone) +
timer (08~60) (tone)
No Answer to an ext.
No Answer to outside phone no.
Press ext. button + #6032 (tone) + dial
the other phone’s ext. no. + enter other
phone’s CF pass code (tone) + # +
outside line access code + dest. phone
no. + # (tone) + timer (08~60) (tone)
Busy No Answer to an ext.
Press ext. button + #6042 + dial the other
phone’s ext. no. + enter other phone’s CF
pass code + # (tone) + dest. phone no.
(tone) + timer (08~60) (tone)
Busy No Answer to outside phone no.
Press ext. button + #6042 + dial the other
phone’s ext. no. + enter other phone’s CF
pass code + # (tone) + outside line access
code + dest. phone no. + # (tone) + timer
(08~60) (tone)
Press ext. button + #6052 (tone) + dial the
other phone’s ext. no. + enter other phone’s
CF pass code + # (tone)
Cancel.
52 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
Table 2: Call Forward Procedure (continued)
Feature
Button Sequence
Call Forward - Incoming Line Call - Set for Another Station:
Enables you to set forwarding of incoming line calls for another phone within
your telephone system
All Calls to an ext.
Press ext. button + #6014 (tone) + dial the other
phone’s ext. no. + enter other phone’s CF pass
code + # (tone) + dest. phone no. (tone)
All Calls to outside phone no.
Press ext. button + #6014 (tone) + dial the
other phone’s ext. no. + enter other phone’s CF
pass code + # (tone) + outside line access
code + dest. phone no. + # (tone)
Busy to an ext.
Press ext. button + #6024 (tone) + dial the other
phone’s ext. no. + enter other phone’s CF pass
code + # (tone) + dest. phone no. (tone)
Busy to outside phone no.
Press ext. button + #6024 (tone) + dial the
other phone’s ext. no. + enter other phone’s CF
pass code + # (tone) + outside line access
code + dest. phone no. + # (tone)
Press ext. button + #6034 (tone) + dial the
other phone’s ext. no. + enter other phone’s CF
pass code + # (tone) + dest. phone no. (tone) +
timer (08~60)
No Answer to an ext.
No Answer to outside phone no.
Busy No Answer to an ext.
Press ext. button + #6034 (tone) + dial the
other phone’s ext. no. + enter other phone’s
CF pass code + # (tone) + outside line
access code + dest. phone no. + # (tone) +
timer (08~60) (tone)
Press ext. button + #6044 (tone) + dial the
other phone’s ext. no. + enter other phone’s CF
pass code + # (tone) + dest. phone no. (tone) +
timer (08~60) (tone)
Busy No Answer to outside phone no.
Press ext. button + #6044 (tone) + dial the
other phone’s ext. no. + enter other phone’s CF
pass code + # (tone) + outside line access
code + dest. phone no. + # (tone) + timer
(08~60) (tone)
Cancel
Press ext. button + #6054 (tone) + dial the
other phone’s ext. no. + enter other phone’s CF
pass code+ # (tone)
Change Call Forward Pass Code:
Your phone must be enabled in programming to have the ability to change pass
codes.
Change your pass code
Press ext. button + #670 (tone) + dial the dest.
ext. no. (tone) + old pass code + # (tone) + new
pass code (tone) + #
53 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
Call History
Incoming calls with Caller ID or ANI information can be optionally recorded into a rolling list for the
station where the call is ringing. The call is placed in the list along with the number, name (if
provided), time and date of the call, and status of the call (answered, abandoned, or redirected).
You can access this list from an LCD featurephone with a flexible Caller ID button.
To view Call History
When your station is idle, press the Caller ID button. The Caller ID LED lights green and the
latest record displays.
Press Vol
for the next record; press Vol
for the previous record.
To view the call date, time and status, press SK2 (press again to toggle to call name/number).
Call Park Orbits
The Call Park feature enables you to hold a call temporarily in a location other than your
featurephone. These areas are called orbits. You or another featurephone user can retrieve a
parked call from its orbit by specifying the orbit number. You can specify one of 20 General Park
Orbits (7000~7019) or a valid extension number within the system.
Once you have parked a call in an orbit, you can:
• Hang up and retrieve the parked call at a later time
• Originate another call
• Access a voice paging device to announce the parked call for pickup from another station
If you park a call and it is not retrieved, it will recall to the parking station and one of the following
occurs:
• If your station is idle when the system Call Park recall timer expires, the parked call
automatically recalls to your station.
• If your station is busy, the parked call camps on.
If you have an LCD featurephone, you can let the system automatically select an available orbit
number which displays on your LCD.
54 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
To park a call
1. While on a call, press Park in Orbit
...or Cnf/Trn + #33. The LED flashes green (consultation-hold). If you were on an extension during
the call, and you have line button on your featurephone, the line LED will flash until the call is picked
up (depending on programming).
2. Specify the Park Orbit using one of the following:
•
Press * and the system automatically selects a General Park Orbit between
7000 ~7019. The chosen orbit appears on the LCD.
• Enter a valid extension.
• Press # and the system automatically selects your extension as the orbit.
3. Hang up. The caller’s extension or line number and the orbit number are shown. If the parked call
is not retrieved within a specified time, the call rings back to your featurephone. When a parked call
recalls your featurephone, the LCD shows the line or extension that is recalling and the orbit
number.
To retrieve a parked call
1. Press Park in Orbit
...or press your extension button + #32 .
2. Enter the Orbit Number where the call is parked or # for the extension from which you are
calling. You cannot use * to retrieve a parked call. The extension LED flashes at the in-use rate
when the call is retrieved.
Call Pickup
You can pick up a call that is ringing another station’s extension, a call placed on hold at another
station and other types of calls. When you pick up an internal call, the calling station and the called
station displays on your LCD.
Group Pickup
Stations can be assigned in system programming to Pickup Groups. As many as 32 groups can be
created to enable you to easily pick up incoming (new or transferred) or internal calls that are ringing
stations that are in your group or in other groups. This feature does not pick up held calls. See your
System Administrator for group assignments.
Ringing, Page or Held Call Pickup
This feature picks up ringing or held calls, including Group Page and All Call Page calls. If these
types of calls occur at the same time, the pickup priority is station-to- station and then Page calls in
the order of occurrence. In some systems, this feature can be applied to pick up All Call Page
exclusively.
55 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
To perform Call Pickup
Press the buttons shown in the table below for the desired Pickup feature.
Table 3: Call Pickup Feature Codes
Ringing or
Page Calls
Directed DN
To Pick Up
Press Ext. Button, then dial
the access sequences below:
A call ringing or held at the
Extension Number.
A call Ringing, held or parked at the
Ext. No.
A call ringing a member of your
pickup group.
A call ringing on any line of this
Primary Ext. No.
A call ringing an extension in this
Pickup Group.
A call ringing this Ext. No. only.
Other lines
#5#6 + Ext. No.
Outside calls
All Call, Group,
and/or
External Page
Any incoming outside line call.
An All Call Page, Group Page
and/or External Page by Page Zone
or by a specific Ext. No.
Held Calls
To Pick Up:
Local Retrieve
Remote
Retrieve
A call held on this featurephone
A call held on another Primary Ext.
No.
#5#9
#5#36 + Page Zone No. 1~08)
#5#5 + Ext. No. of
another phone being
paged.
Press Ext. Button, then dial the
access sequence below:
#5#71
Outside
Line Retrieve
A call held on this outside line only,
regardless of the phone that placed
the call on hold. Must enter a three
digit outside line no. (e.g., 007).
A call held on this Ext. No.,
regardless of where this Ext. No.
appears.
Directed DN
Group
Directed Ext.
Directed Group
Ext No.
Directed Ext.
Retrieve
#5#29 + Ext. No.
#5#34
#5#5 + Primary Ext. No.
#5#32 + Group No.
#5#22 + Ext. No
#5#72 + Primary Ext. No
#5#73 + Outside Line No.
(001~128)
#5#74 + Ext. No
Notes:
• The Primary extension number is the directory number by which the featurephone set is defined. Other,
non-primary extension numbers may also appear on the featurephone. By convention, the Primary extension
number is assigned to the first button on a multi-button featurephone.
•
If more than one call is on hold, the call on the featurephone’s lowest button number is picked up.
•
Ringing calls are picked up over held calls as a priority.
56 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
Call Waiting
You can answer a call that is transferred to your station, even when your station is busy. When
another call is camped onto your station, you hear two Camp-on tone beeps and the extension or
Line LED flashes red (on-hold).
If a call is sent to your station when busy, and your station does not have an extension button
available to receive the call, two camp-on tone beeps are sent to your featurephone. You must
disconnect or transfer the existing call to answer the waiting call.
To answer a waiting call by placing the current call on hold
Press Hold . The existing call is placed on hold. The camped-on line rings your station (the Line
LED flashes green - incoming call)....or if your featurephone has the Auto Hold feature, just press
the flashing extension button.
You are connected to the transferred call. The extension or Line LED flashes green
(in-use).
Note See your System Administrator to find out if you have Auto Hold.
To answer a waiting call by disconnecting or transferring the current call
Hang up or transfer the existing call; the camped-on call rings your station. The camped-on line
rings your featurephone and the Line LED flashes green (incoming call).
...or press the flashing extension or Line. The existing call is placed on hold. The camped-on line
rings your station (the Line LED flashes green - incoming call). This disconnects the current call
and connects you to the transferred call. The extension or Line LED flashes green (in-use).
Direct Inward System Access (DISA)
Outside callers with touch tone featurephones can call in to lines programmed for Direct Inward
System Access (DISA) and dial an extension or outgoing line without going through an attendant or
operator. See your System Administrator for details.
1. From outside the system, dial the public phone number assigned to DISA. The call will be
answered and you will hear system dial tone.
If you do not dial within 10 seconds, the line disconnects.
2. When you hear dial tone, dial an extension or an outside line.
3. If you dial an outside destination, you may need to enter a security code provided to you by the
System Administrator. When you hear the tone, enter the security code. If accepted, the call will
proceed.
4. If you receive busy tone and you want to dial another number while the station is still ringing,
press * and repeat Step 2.
57 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
Direct Station Selection Buttons (Hotline)
This optional feature enables you to use a DSS button to connect directly to another station’s line
extension. The DSS LED shows the status (idle/busy) of the station and/ or the station’s primary
extension. For example, a station’s DSS button LED shows busy (light steady red) when the station
is:
• busy on a call on any button
• idle but all appearances of the station’s extension are in use by other stations. When the station is
in DND, the LED flashes red.
To connect directly to another station’s extension
1. When connected to a line or another station, press DSS.
The original party is put on-hold. You can call a station even if the DSS LED
shows busy (steady red).
2. Announce the call...or transfer the call by hanging up or pressing Release.
Note:
You can transfer the call to an idle or busy station.
Distinctive Ringing
To set distinctive ringing (CTX software R1.2 or lower)
1. Press #9876 to enter User Programming Mode.
2. Press a Line button. The Line LED is steady green.
3. Enter the ringing pitch number:
11 = Low, 12 = Middle, 13 = High, 14 = Combination
4. Lift the handset to return to idle.
To set distinctive ringing (CTX software R1.3 or higher)
1. Press #9876 to enter User Programming Mode.
2. Press a Line or extension button. The LED is steady green
3. You can press Hold to switch between internal and external pitch. (Internal =
station calls within your system; external = outside line calls.)
4. Enter the two-digit pitch number (see table):
5. Press the same button that you pressed in Step 2 (Line or extension). Two beeps is a
confirmation tone and “DATA PROGRAMMED” displays on your LCD.
58 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
Table 4: Internal and External Call Ringing Tones
Tone No.
01
02
11
12
13
14
15
16
17
18
Frequency and Cadence
500 Hz 1 sec. On, 3 sec. Off, repeat
1300 Hz 1 sec. On, 1 sec. Off, repeat
500/640 Hz 1 sec. On, 3 sec. Off, repeat
500/640 Hz 1 sec. On, 1 sec. Off, repeat
860/1180 Hz 1 sec. On, 3 sec. Off, repeat
860/1180 Hz 1 sec. On, 1 sec. Off, repeat
1300/1780 Hz 1 sec. On, 3 sec. Off, repeat
1300/1780 Hz 1 sec. On, 1 sec. Off, repeat
860/1180 Hz 0.5 sec. On, 1300/1780 Hz 3 sec. Off, repeat
860/1180 Hz 0.5 sec. On, 1300/1780 Hz 1 sec. Off, repeat
Do Not Disturb
If your station is in Do Not Disturb (DND) mode, internal, external and transferred calls do not ring
your station and Off-hook Call Announce calls are denied. You can continue to make calls while in
the DND mode. When originating a call in DND mode, you will hear a short burst of interrupted dial
tone followed by continuous dial tone. You can start dialling at any time during either tone.
If you put your Primary extension into DND mode, all calls to that phone are rejected. If your
extension is set for Call Forward-Busy or Call Forward-Busy/No Answer, the call is redirected to the
forwarding destination immediately.
If you put an extension other than the Primary extension into DND, only calls to that extension on
your featurephone will be blocked. Appearances of that extension on other featurephones continue
to ring.
To activate DND on your Primary extension
Press Do Not Disturb or #6091 (hear Success Tone). The LED lights steady red and DND mode
is activated for the entire station.
To activate DND on a non-Primary extension
Press the desired extension appearance and Do Not Disturb or #6091 (hear Success Tone).
The LED lights steady red and DND mode is activated for that extension on your featurephone.
To deactivate DND
Press Do Not Disturb or #6092 (hear Success Tone). The LED lights goes out and DND mode
is de-activated.
59 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
Setting DND for another Extension
To activate DND for another extension
Enter #6191 (hear Entry Tone) + the Primary extension of the remote extension + the pass code
+ # (hear Success Tone). This sets DND as if activated by the Primary extension on the target
featurephone.
To deactivate DND for another extension
Enter #6192 (hear Entry Tone) + the Primary extension of the remote extension + the pass code
+ # (hear Success Tone). This removes DND from the target featurephone.
To change your DND Pass Code
Enter #670 (hear Entry Tone) + ext. no. (hear Entry Tone) + old pass code + # (hear Entry Tone)
+ new pass code + # (hear Success Tone).
If you activate DND while a call is ringing, the ringing stops. The LED continues to flash on your
featurephone and ring on other appearances.
Door Lock(s)
Your featurephone may have Unlock Door button(s). Each Unlock Door button is programmed to
unlock a specific door. Check with your System Administrator to find out the locations of your
system’s door phones and record them below.
Door Lock No.
Location
Door Lock No. Location
0
6
1
7
2
8
3
9
4
10
5
To unlock a door
Press the specific Unlock Door button or #12 + the Door Lock Number (see above table). The
door unlocks for three~30 seconds (set in system programming). The Unlock Door LED is lit while
the door is unlocked.
60 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
Door Phone(s)
Door phones can be used to call phones selected in system programming. When a door phone
calls, you hear a distinctive ringing tone, one or five times (set in system programming). You can
also call a door phone and monitor the surrounding area. LCD featurephones display the door
phone name ID when calls are made to or from door phones.
The number of possible door phones varies by Strata CIX/CTX system, 01~24 maximum for larger
systems. Check with your System Administrator to find out the names and locations of your
system’s door phones and record them below.
Door Phone Name/Location
Door Phone Name/Location
To answer a door phone call
When you hear a door phone call ringing, lift the handset or press the ringing button. A door
phone call sounds like chimes (high/low). The extension LED flashes green (in-use) and you are
connected to the door phone.
...or to pick up door phone calls ringing someone else’s featurephone, press your extension + #5#5
+ directory number of the ringing phone.
To call/monitor a door phone
1. With the handset off-hook, press an extension button. You hear dial tone and the
LED flashes green (in-use).
2. Press #15 (hear three tone bursts), then enter the door phone number (01~24, depending on
system size). A two-way talk-path exists between your featurephone and the door phone. The door
phone will not ring. You can audibly monitor the area around the door phone.
To call from a door phone
1. Press the door phone button and then release it. You hear a distinctive ringing tone–one or five
times (set in system programming).
2. When answered, speak at a normal voice level in the direction of the door phone.
61 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
Echo Cancellation
If you hear echo on your IP featurephone, tap either Vol
or Vol
once to cancel the echo.
Emergency Call
To make an emergency call, dial 999 .
Emergency Monitoring Station
Your system may have one digital featurephone assigned as an emergency monitoring station. If
your featurephone has this assignment, your line LED will flash green when someone makes a 999
call. When you answer the call, you can listen in and participate in the conversation. See your
System Administrator for more information on this feature.
Emergency Ringdown
If a station remains off-hook for a programmable period, it can be automatically treated as an
Emergency Call and directed to an emergency destination. The station may have partially dialled
a number or have dialled no digits at all. Each station is programmed with its specific emergency
ringdown destination.
A station number or a group pilot number can be specified as an emergency ringdown destination.
In a private network, the station or pilot number must be in the same network node. Remote
emergency destination and door phones are not permitted.
62 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
Language Codes
This feature enables you to change the language sent from the Operator console or from a PC. See
your System Administrator to find out if your featurephone is programmed with the ability to change
languages.
To change the Language Display
Enter the Change Language access code #495 + the Language Code (see below).
1: English date format – MM/DD (/YY)
2: British English – DD/MM (/YY)
3: French – DD/MM (/YY)
4: Spanish – DD/MM (/YY)
Microphone Cut-Off
This feature prevents callers from monitoring the sounds near your featurephone when your
featurephone receives a Handsfree Call or cuts-off the featurephone microphone while on a
speakerphone call. When the feature is ON, the Microphn Cut-off LED lights steady red and the Mic
and Spkr LEDs do not light when your featurephone is called. When the feature is OFF, the
Microphn Cut-off LED is not lit and your microphone works. The Microphn Cut-off functions on
Handsfree Answerback and speaker OCA calls for privacy.
To turn the microphone ON/OFF
Press Microphn Cut-off to toggle between ON/OFF
63 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
Off-hook Call Announce
Off-hook Call Announce (OCA) enables you to complete a call to a busy digital featurephone. Your
featurephone must be programmed to either announce automatically or to announce after you press
a button on your dial pad. The destination featurephone must be programmed to accept an OCA. The
announcement may be delivered over the handset or the speaker.
Handset OCA Announce can operate on any digital featurephone. Speaker OCA requires the
addition of a special circuit board inside the DKT speakerphone.
To make an OCA call
Manual – Dial an extension. When you hear busy tone, press 5 and, after one long tone, you can
talk through the speaker of the destination featurephone. The person you are calling has answering
options described below.
Automatic – If your featurephone and the extension you are calling have been programmed for
Automatic OCA, you can talk through the speaker of the destination featurephone without hearing
the busy tone and without dialling 5 .
To answer a Handset OCA call
While you have a call in progress, you hear one tone in your handset to indicate that a second
station is calling.
Press Mic to toggle between the new and original callers.
You talk to the new caller for as long as you hold down Mic. When you release the button, you return
to the original caller. In both cases, neither caller can hear the other. Your LCD indicates which
station or CO line you are connected to.
To answer a Speaker OCA call
Note:
This feature is not available on the IPT2010F-SD.
1. While you have a handset call in progress and you hear one tone, this indicates that a second
station is calling. The second caller connects to the speaker in your featurephone. The Spkr LED
flashes and the Mic LED lights. You will be speaking to the first caller through your handset and the
second caller through the microphone.
2. To turn off your microphone speaker to the second party, you can press Mic or Microphn Cutoff; the Mic LED turns Off. You will no longer be talking to the second caller, although he/she can
still speak through your speaker.
3. Press Mic or Microphn Cut-off again to reconnect to the second caller. You can toggle as often
as you choose. If you do not want the first caller to hear your conversation with the second caller,
cover the mouthpiece of your handset.
64 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
Override Calls
The available override features are:
Busy Override
Ring Over Busy Override enables you to send a muted ring tone to a busy station to indicate a call
is waiting. The Busy Override (BOV) muted ring can be programmed for each station to be two
muted rings only or continued muted rings until the call is answered. This option applies to the
station receiving the muted ring. The muted ring can be sent to the featurephone speaker or to the
featurephone handset/headset and speaker.
To use Busy Override
After reaching a busy station, press 2. A muted tone is heard at the busy station, indicating that a
call is waiting. The station number displays.
Do Not Disturb Override
Do Not Disturb (DND) Override lets you send a call waiting tone or ringing to a station in DND mode
to indicate that a call is coming in. Your featurephone may be programmed to block DND Override
from other featurephones. Your station’s LCD shows the station you have called is in the DND
mode.
OCA is possible to DND stations from stations that are programmed for DND Override.
To use DND Override
After reaching a station in DND mode, press 2 . A tone signal is heard at the DND station,
indicating a call is coming in. On your station, the LCD shows the station number you have
overridden.
Your LCD displays DND OVR DENY, if the station you called denies DND Override.
Executive Override
Executive Override enables you to enter an established conversation. Your featurephone can also
be programmed to block Executive Override from other featurephones.
To perform Executive Override
After reaching a busy station, press 3
...or, if you have an LCD featurephone, use the OVRD Soft Key.
You enter a conference with the busy station and the party to whom he was talking. The called
parties may hear an optional tone signal prior to your entering the conversation.
Your LCD displays EXEC OVR DENY, if the station you called denies Executive
Override. If you do not have Override privileges, you will camp on.
65 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
Destination Restriction/Travelling Class Override
Enables a station user to override the Destination Restriction or Travelling Class of a particular
featurephone by entering a pre-determined account code.
To use Destination Restriction or Travelling Class Override
1. Press 471 . Confirmation tone plays and the LCD shows “Enter OVR Code.”
2. Enter the trunk access code or LCR access code.
3. Dial the external phone number.
Class of Service Override
By dialling a Class of Service (COS) Override code, a user can change a station’s set of privileges to
one associated with the override code. When the call is terminated and another is attempted from
the same station, the original COS is applied. This allows selected users to override restrictions that
are placed on any featurephone in the system.
To perform Class of Service Override
1. Access a Primary or Phantom DN. You hear dial tone and the LED flashes at the in-use rate.
2. Press #471. Dial tone stops. Your LCD prompts you to enter a code.
3. Enter the COS Override Code (four digits). You hear dial tone. For security reasons, the override
codes are only available on a selected basis. See your System Administrator.
4. Dial a phone number.
Privacy Override
This feature enables you to enter an established call on a line you share with another featurephone.
Up to two station users can enter an existing CO line-to-station call (i.e., up to three stations can be
connected to a CO line). You can also use this feature if the station that is already connected to the
CO line is in the Privacy Release mode. Station users with Privacy Release can allow stations with
the shared button appearance to enter their conversations, even if the station entering the
conversation is not programmed for Privacy Override. (see “Privacy” on page 68.)
66 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
Paging
Station users can make page announcements to featurephones and external speakers. Check with
your System Administrator to find out the zone numbers for various paging groups.
To make a Page Announcement to featurephones or external speakers
1. Lift the handset, press extension and enter a paging access code.
2. Make your announcement, then hang up.
To make a Group Page
Press Group Page and enter the Group number (01~16)
...or press extension + #31 and enter the zone number.
Answering a Page
To answer a Group Page, lift the handset off-hook, dial #5#36 and enter the Page
Zone number (01~08, depending on your telephone system).
To answer an External Page Zone, lift the handset off-hook, dial #5#36 and enter the Page Zone
number (01~08, depending on your telephone system).
All Call Page
You can make an All Call Page to featurephones assigned to the “All Call Page Group.” Stations
are assigned to the “All Call Page Group” in system programming.
To make an All Call Page
1. With the handset off-hook, press All Call Page
...or dial #30. This pages all featurephones in the All Call Page Group but, depending on system
programming, you may or may not page external speakers.
2. Make your announcement then hang up.
To answer an All Call Page
1. Lift the handset off-hook, dial #5#36.
2. Enter the Page Zone Number (01~08, depending on your telephone system).
Emergency Page
An Emergency Page overrides Group Pages or All Call Pages to featurephone and external paging
devices.
To make an Emergency Page, lift the handset off-hook, dial #37.
To make an Emergency Page to a group, lift the handset off-hook, dial #38 and enter the Group
number.
67 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
Privacy
Privacy controls the ability of more than one person to use the same extension or CO line at the
same time. Privacy applies to multiple appearances of extensions, Phantom extensions, outside
Lines and outside Line Group buttons. The application of Privacy to individual featurephones is
controlled in system programming.
By default, the system is private. If you are in a conversation, another featurephone with an
appearance of the line on which you are talking cannot intrude unless that featurephone has been
programmed for Privacy Override. In that event, the other featurephone may enter and leave the
conversation at will. If all users are provided with Privacy Release in Class of Service, the system
will function as non-private.
Your featurephone may be equipped with a Privacy Release and/or a Privacy on Line button. On
a normally private featurephone, Privacy Release allows other appearances of you line to join the
conversation. On a normally non-private featurephone, Privacy on Line allows you to exclude
others. The Privacy condition may be toggled at any time during a conversation. At the end of the
conversation, the line’s privacy condition returns to its original state.
To use Privacy Release
While on a CO line call, press Privacy Release. The LED lights red. The outside line flashes at
all appearances. When another station user enters the outside line call by pressing a common
outside Line , the Privacy Release LED turns Off. To add a third station, press Privacy Release
again; the process repeats.
To set/cancel Privacy
Press Privacy on Line to set privacy. The LED lights steady red. Others are blocked from
entering your outside line calls when they press a common Line
...or press Privacy on Line again to cancel the feature. The LED turns Off.
Redial
Use this button to redial the last number dialed from your featurephone.
To redial the last number, press Redial or *0.
68 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
Speed Dial
Speed Dial (SD) enables you to dial a sequence of up to 32 digits with a shorter code. Dial
sequences can include phone numbers, authorization codes, passwords feature activation codes
and pauses. Speed Dial may be used to originate a call or invoked after a call is established. There
are two types of Speed Dial:
• Station SD – Your System Administrator allocates a block of up to 100 personal SD numbers
(10 per phone). You have exclusive use of them and you can create and change them from your
own featurephone.If you have a IPT3014 featurephone, you can assign names to your station SD
numbers to appear on the Personal SD Directory display (see your System Administrator or use the
procedure for “Storing Personal Speed Dial Names” on page 93.)
• System SD – All featurephones in your system can share a list of up to 800 System Speed Dial
numbers under the exclusive control of the System Administrator. In some cases, System Speed
Dial enables you to reach numbers that you would not be allowed to dial directly from your
featurephone.
69 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
Making a Call Using Speed Dial
There are two ways to begin a Speed Dial Call.
1. Press Spdial on a Strata DKT3000-series digital featurephone
...or press the * button on any featurephone.
2. Dial the Station or System Speed Dial Number. Station Speed Dial numbers occupy numbers
100~199. System Speed Dial numbers occupy numbers 200~999.
Table 5: Speed dial Access Codes
Feature
Feature Access Code Sequences
Speed Dial (Dialling an SD number)
Station1
Spdial 2 + nnn
nnn=100~199 Station SD bin numbers
System1
Spdial 2 + nnn
nnn=200~999 Station SD bin numbers
1. Stations must be assigned/enabled Speed Dial capabilities in system programming by an
Administrator in Program 200-30 (System SD) and Program 200-35 (Station SD).
2. If your featurephone does not have a Spdial button, press the * button, then dial the three digit
Speed Dial bin number (nnn).
Accessing System SD and Personal SD Directories
Names can be assigned to System and Station (personal) Speed Dial numbers. These directories
appear on large screen Strata IPT2008F-SDL and Strata DKT3014 featurephones only.
To access the SD directories
1. Press the Soft Key next to SYSTEM SD or PERSONAL SD to view the first screen.
2. Press the MORE Soft Key to view following pages; press PREVIOUS to page back.
3. To dial from the list, press the Soft Key next to the name. The system calls the number assigned
to the name and displays the dialed number.
4. To assign names to your Personal (Station) SD numbers, see “Storing Personal Speed Dial
Names” on page 93.
70 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
Storing a System/Station Speed Dial
1. Dial #66. The display shows “SPEED DIAL” and you hear Entry Tone.
2. Dial the Station Speed Dial number (100~199) or System Speed Dial number
(200~999). The LCD shows your digits and you hear Entry Tone.
3. Dial the phone number to be stored + #. Include any required access and area codes. The LCD
shows “SPEED DIAL” + the Speed Dial Number + destination +
#. You hear Success Tone.
4. Release the featurephone. To enter another number, repeat the process, starting with
Step 1. Refer to Table 6 below.
Example: To store a Station Speed Dial number on Index 100, dial #66 + 100 +
99495833000 + #
Table 6: Feature Access Codes
Feature
Feature Access Code Sequences
Speed Dial (Storing an SD number)
Station1
#66 + nnn + Phone No. 2 + #
nnn=100~199 Station SD bin numbers
System1
#66 + nnn + Phone No. 2 + #
nnn=200~999 Station SD bin numbers
1. Stations must be assigned/enabled Speed Dial capabilities in system programming by an
Administrator in Program 200-30 (System SD) and Program 200-35 (Station SD).
2. Refer to Table 7 on page 71 to see how to enter * and # into a speed dial phone number.
IPT2008F-SDL Name Storage
If you have a IPT2008F-SDL phone, you can store names for Personal SD numbers (see “Storing
Personal Speed Dial Names” on page 93).
71 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
Advanced Speed Dial Operation
Special Characters
SD numbers may include 0 ~9, #, * and Pause. For an example on how to use special characters,
see page 98.
Table 7: Phone Number Dial String Characters
Entry
Meaning
0~9
#
0~9
End of Speed Dial Number when entering via access code (#66)
Escape. “*” functions as an escape key indicating that the number immediately following
represents something exceptional. When * is used as an escape character, it consumes one
Speed Dial digit. Entering *7 to insert a seven-second pause would use two of 32 characters.
*
*
(1~9)
A pause from 1~9 seconds. To pause longer than 9 seconds, enter more pause escape
sequences. Example: To insert a 17-second pause, press *9*8. A “P” displays denoting a
pause in the SD number. In this example, you would see “PP.”
**
* is entered into the speed dial string
*#
# is entered into the speed dial string.
Long SD Numbers
Up to 32 digits can be stored in one SD number bin. If you exceed 32 digits, the excess are stored in
the next higher bin and consume the next sequential SD number.
You can dial the entire string by entering the original SD number. All digits will be sent, including
those in excess of 32. If that were Speed Dial Number 100, Number
101 would no longer be available. You are not prevented from storing a new Number
101 but, if you do, Number 100 will be shortened to 32 digits.
72 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
Tone/Pulse Dialling
With some older Central Offices, you may have to make calls on outside lines programmed for
rotary dial pulses. This feature enables you, while on these lines, to switch to tone dial to access
remote equipment (such as an answering machine) requiring touchtones.
Note:
With ISDN calls, when Tone Dial Select is pressed, all of the digits entered after that point will be sent with
touchtones.
To change Tone Dialling
1. Access an outside line.
2. Dial a phone number.
3. While on the call, press Tone Dial Select . Although the outside line is programmed for rotary
dial pulses, access the outside line and dial the phone number like any other call described in this
user guide.
The Tone LED lights steady red and you are able to send touchtones with your dial pad. The feature
is cancelled when the call is completed.
Voice Mail – Direct Transfer
The Strata CIX Office/CTX enables you to transfer a call directly to a voice mailbox without first
ringing that person’s phone.
To transfer a call directly to Voice Mail (VM)
1. While on a call, press Cnf/Trn. You hear feature dial tone.
2. Enter #407. You hear entry tone.
3. Enter the VM mailbox number (usually the same as the extension number), then press #. The
call transfers immediately and your extension becomes idle.
73 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
Voice Mail Soft Keys
This section provides simple definitions of the Stratagy ES (including the Stratagy iES32) Voice Mail
Soft Keys. Once your featurephone is connected to your Stratagy ES voice mailbox, the LCD
displays the Stratagy ES Main Menu options shown in Table 8 below.
You are then able to perform many of the standard Stratagy ES voice mail functions using the Soft
Keys on your featurephone. Table 9 shows a sample of some of the available Soft Keys.
For more information on Stratagy ES voice mail features, refer to the Stratagy Voice
Processing User Guide.
Table 8: Stratagy ES Main Menu Soft Keys for Strata CIX /CTX Featurephones
IPT 2008F SDL
DKT 3014
DKT3001, DKT3010F SD
DKT 3020F SD, DKT3524F-SD
DKT3524F-S, DKT3512F-SD
DKT 3512F-S,
IP Featurephones
Voicemail functions
PLAY MSGS
SEND
MANAGE MBX
EXIT
HANGUP
PLAY
SEND
MGMT
Play Messages
Send Messages
Manage Mailbox
Exit Mailbox
Disconnect from Stratagy ES
QUIT
Table 9: Soft Keys for Strata CIX/CTX Featurephones
IPT 2008F SDL
DKT 3014F- SDL
ACCEPT
ADD
ADD DESTS
ADD MBX
DKT3001, DKT3010F SD
DKT 3020F SD, DKT3524F-SD
DKT3524F-S, DKT3512F-SD
DKT 3512F-S,
IP Featurephones
ADD
ADD
Voicemail functions
Confirm automatic copy destination
Create a Guest Mailbox
Additional Destinations
Add a mailbox to the list
74 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
Table 9: Soft Keys for Strata CIX/CTX Featurephones (Continued)
IPT 2008F SDL
DKT 3014
ALL MSGS
AM?
APPEND
AUTO COPY
BACK UP
BSY GRT REC
BUSY GREET
CALL SCREEN
CANCEL
CANCEL MSG
CHANGE
CHG
GREETING
CONT DELETE
CONT PALY
DATE & TIME
DELAY TIME
DELETE
DELETE MBX
DELETE MSG
DESTINATION
DIRECTORY
DND
ENABLE/DISABLE
END TIME
FOLDERS
FORWARD
FUTURE DLVR
GO FORWARD
GUEST MBXES
IMM ALL FAX
IMM THS FAX
MARK PRIVAT
MARK URGENT
MSG FOLDERS
MSG NOTIFY
MULTI ENTRY
NAME RECORD
NEXT
NEXT MSG
NEXT NAME
PAUSE
DKT3001, DKT3010F SD
DKT 3020F SD, DKT3524F-SD
DKT3524F-S, DKT3512F-SD
DKT 3512F-S,
IP Featurephones
APND
CANC
GRT
DATE
DEL
DEL
DIR
DND
FLDR
FWD
GST
SNDN
SND1
PRV
URG
FLDR
MULTI
NAME
NEXT
NEXT
PAUS
Voicemail functions
Copy All Messages
AM
Append recording
Set Automatic
Backup (rewind)
Record Busy Greeting
Select Busy Greeting (toggle)
Change Call Screening (On/Off)
Cancel recording
Cancel message and select new
Destination
Change notification digits
Change Greeting
Continous Delete
Continuous Play
Message Date and Time
Set Delay Time
Delete the message/guest mailbox
Delete a mailbox from the personal
Distribution list
Delete message (Future Delivery Review)
Enter automatic copy destination
Directory plus name
Change Do Not Disturb (On/Off)
Enable/Disable:
•
Notificationtemplate (toggle)
•
Automatic copy
Set Copy End Time
New/Saved message folder
Forward the current message
Set Future Delivery, Future Delivery
Review
Go forward (advance)
Manage Guest Mailboxes
Immediate Fax (all faxes in folder)
Immediate Fax (current fax doc)
Set Private status (On/Off)
Set Urgent status (On/Off)
Manage Personal Folders
Change message Notification
Multiple Destinations
Record your Name
Play next message
Play next message (Future Delivery
Review)
Play next name
Pause recording
75 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
Table 9: Soft Keys for Strata CIX/CIX Featurephones (continued)
IPT 2008F SDL
DKT 3014
PAUSE PLAY
PER DST LST
PERSONAL LIST
PM?
PREVIOUS
PREV MENU
REC COMMENT
RECORD
REENTER
REENTER NAM
REPLAY
REPLY
RE RECORD
RESET PWORD
RETRN RECPT
REVIEW
REVIEW LIST
REV OPTIONS
SAVE
SAVE MSG
SECURITY COD
SELECT NAME
SEND MSG
SET DAY
SET HOUR
SET MINUTES
SET MONTH
SET YEAR
SPCL FUNCT
SND ALL FAX
SND THS FAX
SPCIAL SEND
START TIME
STOP
URGENT MSGS
USER OPTIONS
YES
DKT3001, DKT3010F SD
DKT 3020F SD, DKT3524F-SD
DKT3524F-S, DKT3512F-SD
DKT 3512F-S,
IP Featurephones
LIST
LIST
PREV
COMM
REC
REDO
RPLY
RREC
RSET
RTRC
REVW
REVW
SAVE
CODE
PICK
SEND
SPCL
FAXN
FAX1
SPCL
STOP
OPTN
Voicemail functions
Pause playback
Manage Personal Distribution Lists
Personal distribution list (1-25)
PM
Play the Previous message
Return to previous menu
Record a list Comment
Record
Re-enter automatic copy destination
Re-enter name or Exit
Replay current message
Reply to the current message
Re-record
Reset Guest Password
Set Return Receipt request (On/Off)
Review recording/guest mailboxes
Review current list
Review Option Settings
Save the message/recording/changes
Save message (Future Delivery Review)
Change Security Code
Select name
Send and Return to Main menu
Set the Day (1~31)
Set the Hour (1~12)
Set the Minutes (1~59)
Set up Month (1~12)
Set up Year (last two digits)
Special Functions
Send All Fax (in folder to fax dev)
Send Current Fax (to fax device)
Special Delivery Options
Set Copy Start Time
End recording
Copy Urgent Messages
Change User Options
Resume playback
76 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
Call Recording
While on an active call, a station user can record the conversation and store it in a Stratagy voice
mailbox. Recordings can also be paused or restarted. Depending upon the options selected by your
System Administrator, you are given either a manual method of recording that allows you to
designate the mailbox where the recording will be sent or an auto method that automatically sends
the recording to a predefined mailbox that is assigned to the phone you are using. This may be your
personal mailbox.
Note:
Ask your System Administrator which method to use when recording a call. This feature requires the presence
of a Record and a PS/RES (Pause/Resume) button on your featurephone. Feature codes are not available.
Important!
Stratagy ES mailboxes have a definable time limit on the length of a message can be. If you plan
on making lengthy recordings, see your System Administrator so your message recording time can
be properly defined.
To record a call
1. With a call in progress, press Record.
If you are using the auto method, the Record LED flashes rapidly and there is approximately a one
second interval (in extreme busy conditions, up to five seconds) before the recording starts and the
Record LED changes to the in-use interval flash rate. You are now recording. Continue to Step 3.
...or if you are using the manual method, the Record LED flashes green rapidly. Continue to Step 2.
2. (Manual method only) If you want to record the call to the predefined mailbox associated with the
phone you are using, press #. The Record LED flashes rapidly and there is approximately a one
second interval (in extreme busy conditions, up to five seconds) before the recording starts and the
Record LED changes to the in-use interval flash rate. You are now recording.
...or if you want to record this call to another mailbox, enter the mailbox number
(usually the extension number). Finish by pressing #. The Record LED flashes rapidly and there is
approximately a one second interval (in extreme busy conditions, up to five seconds) before the
recording starts and the Record LED changes to the in-use interval flash rate. You are now
recording.
3. To stop recording, press Record. The LED turns off and the recording stops. To resume
recording at this point, you need to begin a new recording, see Step 1.
77 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
Notes:
The following notes apply to telephone systems that are networked. For instance, if your company is so large
that some departments are connected to one system (node) and others are on another (either in the same
building or in another city), the featurephones on the other node are considered “remote” stations.
• When a station that started voice recording puts a line on hold (consultation-hold or line-hold), voice
recording stops and cannot be resumed.
• When a local Attendant “splits” two callers that were conferenced, voice recording stops. When a remote
Attendant “splits” two callers, voice recording is unaffected.
• If a recorded call is put on Line hold, voice recording stops when that held call is picked up by another
station. When the held call is in a different node, voice recording is unaffected when the held call is picked up.
• ACD or Attendant call monitoring cannot be used if voice recording is taking place. Conversely, if ACD or
Attendant call monitoring is taking place, you cannot use voice recording.
Pause/Resume Recording
You can pause the recording while continuing the conversation by pressing PS/RES. The PS/RES
LED flashes red. Your conversation is no longer being recorded.
To resume recording as part of the same message, press the PS/RES button again. You can pause
and resume indefinitely throughout the conversation. The only limit may be a message length
imposed by the voice mail system.
Other Voice Mail Features
Another voice mail feature lets you to include a voice mailbox in a conference call. See “Adding
Voice Mail to a Conference” on page 30. For instructions on the Stratagy Voice Mail features, refer to
the Stratagy Voice Processing User Guide.
78 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
CHAPTER 4 – STRATA IPT2008F-SDL LCD FEATURES
This chapter shows how to use the IPT2008F-SDL (shown below) large screen display.
LCD Display
Soft Keys
Soft Keys
(SK)
Handset
Dial Pad
LCD Control
Button/Soft Keys
Navigation
Buttons
Flexible Buttons
Fixed Buttons
Strata IPT2008F-SDL Featurephone
The IPT2008F-SDL featurephone is unique in functionality and design. This chapter describes its
design elements and shows you how this featurephone functions.
79 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
Buttons
This featurephone has Fixed buttons, Navigation buttons, eight flexible buttons and 16
soft key buttons.
Fixed Buttons
The fixed buttons on your dial pad enable you to perform standard functions quickly and easily.
These buttons are described in Chapter 2 – The Basics. These buttons are common on all the
Strata IPT2000-series featurephones.
Speed Dial
(lightning buttons)
Voice Mail
(envelope)
Volume Control
Microphone
Speaker
LEDs
Redial (U-turn button)
Hold (red button)
Cnf/Trn – Conference/Transfer
(3 people – 2 people)
Navigation Buttons
These buttons are found only on the Strata IPT2008F-SDL featurephone. They are located on
the right, between the LCD and the Flexible buttons. You can navigate the Web screen using
these buttons.
The Navigation buttons are the
or arrows to move up or down, the
left or right and the centre button is the Enter button.
or
arrows to move
Up
Left
Right
Enter
Down
80 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
Idle Display
This screen displays the following (for a picture, see “Directory and Speed Dial
Listings” on page 90):
•
User Name
•
PDN (maximum length is five digits)
•
Date and Time (Month, Date, Day)
•
Icon – The icon changes according to the Call status
•
Soft keys display (see “Soft Keys” on page 39)
•
Text information (example: Calling from.)
•
Tabs (see Left and Right Tab Soft Keys below)
81 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
Left and Right Tab Soft Keys
Press the Left and Right tab soft keys to navigate to different operations. Using these soft keys,
you can tab left to right from Phone, Config and Web and vice versa. The following screens
display when you switch from one tab to the other or perform different functions.
Going Off-hook/pressing Speaker
7538
Phone Tab — Talk display
Making an Out-going call
7542
Configuration display
82 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
Directory and Speed Dial Listings
The directory menu (idle state) is shown below.
Scrolling
Directories
Direct Station Selection
External Directory
System Speed Dial
Internal Directory
Personal Speed Dial
Right Tab Soft Key
Left Tab Soft Key
Direct Station Selection
This option displays all named stations in alphabetical order.
1. Press the DIRECT SS Soft Key to view the first screen.
2. To view the following page, press the MORE Soft Key; press PREVIOUS to page back.
MAR 18
MONDAY
01:35
BOB T
DON U
CAROL F
CHRIS M
CUST SERV
PREVIOUS
EXIT
FRED M
FANK G
GRAY W
MORE
83 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
3. To select someone from the list, press the Soft Key next to their name. Press the Talk soft key.
The system calls that number.
MSG
3200
TALK
System Speed Dial and Personal Speed Dial
Using System Speed Dial and Personal Speed Dial is very similar to using Direct
Station Selection, described above.
1. Press the Soft Key next to SYSTEM SD or PERSONAL SD to view the first screen.
2. To view the following pages, press the MORE Soft Key; press PREVIOUS to page back.
3. To select someone from the list, press the Soft Key next to their name. The system calls that
number and displays its directory information.
Internal Directory and External Directory
External Directory enables you to search the System Speed Dial Numbers alphabetically (typically,
external destinations). Internal Directory enables you to search all of the internal name extensions
alphabetically. This saves time since you do not have to step through the lists screen-by-screen.
See Table 10 on page 88 for instructions on entering letters, numbers and punctuation from the dial
pad.
1. Press the INTERNAL DIR or EXTERNAL. DIR Soft Key to view the first screen.
INPUT THE NAME?
EXIT
FIND
84 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
2. Begin by entering the name (see Table 10 on page 88) and pressing the FIND Soft Key.
FRED
LEFT
EXIT
RIGHT
FIND
If you entered “B,” all names beginning with “B” are listed. You can press the MORE Soft Keys to
view adjacent pages.
3. To select someone from the list, press the Soft Key next to the name. The directory
information displays.
CUS
CUSTOMER A
CUSTOMER C
CUSTOMER E
CUSTOMER G
CUSTOMER B
CUSTOMER D
CUSTOMER F
CUSTOMER H
PREVIOUS
MORE
EXIT
4. Press the Soft Key next to the person or dept. you wish to call. The system calls and displays
the directory information.
5. Press any key to return to the idle screen...or, from the directory listing screen, press EXIT to
return to idle.
SMITH
MAR 18
TRNS
PGE
MONDAY
NO.200
01:35
CONF
85 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
Storing Personal Speed Dial Names
You can store names with Personal Speed Dial numbers. These names will display as Soft Keys,
that can be used for dialling with the Personal SD directory on the IPT2008F- SDL featurephone
Note:
Speed Dial bins (locations) must be assigned to your IPT2008-SDL featurephone by your System
Administrator before you can store names. Your System Administrator can also associate names with Station
Speed Dial numbers.
To assign Station Speed Dial names
1. Enter User Programming Mode by dialling #9876 or, press Program.
2. Press Spdial. “SPEED DIAL MODE” displays on the LCD.
3. Enter a Speed Dial location number (100~199, depending on system programming).
4. Enter the phone number to be stored. If you normally a dial line access code (such as 9) and/or
and area code, enter the codes before the phone number.
5. Press Spkr, then input the name that will appear in the Personal SD directory (nine characters
max). You can enter alphanumeric characters from the dial pad (shown below and in Table 10).
Example:
Press the 2 for “A”
Press the 2 again for “B”, etc.
Refer to the table for other characters.
To move one character to the right, press the RIGHT Soft Key. To add a space, press the RIGHT
Soft Key twice.
•
To backspace (delete previous character), press the LEFT Soft Key.
•
To cycle back to the first letter, continue pressing the LEFT Soft Key.
6. Press Spdial. The Speed Dial name is now programmed.
7. Go off hook. The IPT exits User Programming Mode.
8. Test the Personal SD entry by pressing the Personal SD Soft Key. Look for the name in the entry
and press the Soft Key associated with that name.
86 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
Web Access
To access the web
1. Tab to the Web display (shown right)
2. Press Mic plus 1
3. To navigate use the “IPT2008-SDL Web
Application Icons” below.
4. Press Enter (center button among the
Navigation buttons).
Note:
See “Navigation Buttons” on page 80. The http: window on screen displays.
The icons shown below are visible on this screen.
5. Press Enter again to enter a number mode. In this mode you can enter an IP Address.
6. Select the Enter Address icon (see “IPT2008F-SDL Web Application Icons” on page
below).
7. Enter the IP Address of the Web Server.
8. ...or Press # to enter the Alpha mode. Pressing # lets you toggle between Alpha and
Numeric modes. Refer to “Dial Pad Alphanumeric Characters” on page 88
Notes:
•
“A” in the left hand corner of the screen indicates that you’re in Alpha mode.
• To enter the same letter repeatedly, press the navigation right arrow (after every letter. For example, to type
www as in world wide web, use w w w
9. Enter the web address, press Enter, the cursor disappears.
10. Use the
to click OK, then press the OK soft key.
Email Address
Reload
Back
Stop
Forward
IPT2008-SDL Web Application Icons
87 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
Table 10: Dial Pad Alphanumeric Characters
Number of times to press the dial pad button
Dial
Pad
Buttons
1
1
space
2
2
3
4
5
6
7
8
9
a
b
c
A
B
C
goto
a
3
d
e
f
D
E
F
goto
d
goto
g
goto
j
goto
m
R
4
g
h
i
G
H
I
5
j
k
l
J
K
L
6
m
n
o
M
N
O
7
p
q
r
s
P
Q
S
goto p
8
t
u
v
T
U
V
X
goto
t
Y
9
w
x
y
z
W
Z
goto w
0 (1st)
.
/
:
@
-
_
~
0 (2nd)
“
#
$
%
^
&
‘
)
)
0 (3rd)
*
+
,
;
<
=
>
?
[
0 (4th)
]
‘
{
I
}
goto.
!
Press Vol
button to back space
Press 0 for all punctuation
Press # to toggle between Alpha and Numeric modes
Press * to enter a period
88 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
CHAPTER 5 – STRATA DKT3014F LCD FEATURES
This chapter shows how to use the Strata DKT3014F (shown below) large screen directory display
and individual name searches.
Strata DKT3014F Featurephone
89 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
Directory and Speed Dial Listings
The directory menu (idle state) is shown below.
FRED S
Direct Station Selection
Scrolling
Directories
System Speed Dial
Personal Speed Dial
Search
by
Initials
Direct Station Selection
FEB 19
NO. 3371
MONDAY
12:00
DIRECT SS
SYSTEM SD
PERSONAL SD
EXTERNAL DIR
INTERNAL DIR
System Speed Dial
Soft Keys
Direct Station Selection
This option displays all named stations in alphabetical order.
1. Press the DIRECT SS Soft Key to view the first screen.
2. To view the following page, press the MORE Soft Key; press PREVIOUS to page back.
FRED J
MAR 18
No 3371
MONDAY
01:35
BOB T
DON U
CAROL F
CHRIS M
CUST SERV
PREVIOUS
EXIT
FRED M
FANK G
GRAY W
MORE
90 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
3. To select someone from the list, press the Soft Key next to their name. The system calls that
number.
CALLING
3200
System Speed Dial and Personal Speed Dial
Using System Speed Dial and Personal Speed Dial is very similar to using Direct
Station Selection, described above.
1. Press the Soft Key next to SYSTEM SD or PERSONAL SD to view the first screen.
2. To view the following pages, press the MORE Soft Key; press PREVIOUS to page back.
3. To select someone from the list, press the Soft Key next to their name. The system calls that
number and displays its directory information.
Internal Directory and External Directory
External Directory enables you to search the System Speed Dial Numbers alphabetically (typically,
external destinations). Internal Directory enables you to search all of the internal name extensions
alphabetically. This saves time since you do not have to step through the lists screen-by-screen.
See Table 11 on page 94 for instructions on entering letters, numbers and punctuation from the dial
pad.
1. Press the INTERNAL DIR or EXTERNAL DIR Soft Key to view the first screen.
FRED J
NO. 3371
INPUT THE NAME?
EXIT
FIND
91 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
2. Begin by entering the name (see Table 11 on page 97) and pressing the FIND Soft Key.
FRED J
NO. 3371
B
LEFT
EXIT
RIGHT
FIND
If you entered “B,” all names beginning with “B” are listed. You can press the MORE Soft Keys to
view adjacent pages.
3. To select someone from the list, press the Soft Key next to the name. The directory
information displays.
FRED J
NO. 3371
B
BAKER G
BAWLER S
BALL F
BRETON I
PREVIOUS
EXIT
MORE
FIND
4. Press the Soft Key next to the person or dept. you wish to call. The system calls and displays the
directory information.
5. Press any key to return to the idle screen...or, from the directory listing screen, press EXIT to
return to idle.
FRED J
NO. 3371
00:00:01
CONFERENCE
ABR
PAGE
92 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
Storing Personal Speed Dial Names
You can store names with Personal Speed Dial numbers. These names will display as Soft Keys,
that can be used for dialling with the Personal SD directory on the IPT2008- SDL featurephone.
Note:
Speed Dial bins (locations) must be assigned to your IPT2008-SDL featurephone by your System
Administrator before you can store names. Your System Administrator can also associate names with Station
Speed Dial numbers.
To assign Station Speed Dial names
1. Enter User Programming Mode by dialling #9876 or, press Program.
2. Press Spdial. “SPEED DIAL MODE” displays on the LCD.
3. Enter a Speed Dial location number (100~199, depending on system programming).
4. Enter the phone number to be stored. If you normally a dial line access code (such as 9)
and/or and area code, enter the codes before the phone number.
5. Press Spkr, then input the name that will appear in the Personal SD directory (nine characters
max). You can enter alphanumeric characters from the dial pad (shown below and in Table 11).
• To move one character to the right, press the RIGHT Soft Key. To add a space, press the RIGHT
Soft Key twice
•
To backspace (delete previous character), press the LEFT Soft Key.
•
To cycle back to the first letter, continue pressing the LEFT Soft Key.
Example:
Press the 2 for “A”
Press the 2 again for “B”, etc.
Refer to the table for other characters.
93 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
Table 11: Dial Pad Alphanumeric Characters
Dial
Pad
Buttons
Number of times to press the dial
pad button
1
2
3
4
5
1
-
.
:
,
1
2
A
B
C
‘
2
3
D
E
F
!
3
4
G
H
l
&
4
5
J
K
L
*
5
6
M
N
O
#
6
7
P
Q
R
S
7
8
T
U
V
?
8
9
W
X
Y
Z
9
0
(
)
&
/
0
6. Press Spdial. The Speed Dial name is now programmed.
7. Go off hook. The IPT exits User Programming Mode.
8. Test the Personal SD entry by pressing the Personal SD Soft Key. Look for the name in the entry
and press the Soft Key associated with that name.
94 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
CHAPTER 6 – USER PROGRAMMING
User programming enables you to change your phone’s layout/registration and other settings. With
user programming you can re-define Flexible Buttons to perform other functions.
•
Enter numbers in your personal Speed Dial list
•
Program One Touch and Flexible Buttons
•
Register Call Forward assignments for easy use (max. of four buttons per phone)
•
Assign Message Waiting Keys
•
Assign the background music (BGM) source to be played over the featurephone’s speaker
Note:
User Programming applies to LCD featurephones only.
Programming Feature Buttons
Digital featurephone users can use the programming mode for customizing their Toshiba
featurephones without the aid of an Administrator or Service Technician. The User Programming
mode is accessed with a Program button assigned to a Flexible Button or through an access code.
User Programming enables users to customize these features:
• Flexible Buttons – Toshiba featurephones have 10, 14, or 20 Flexible Buttons to which the user
can assign any one of approximately 50 different features (DND, ACB, Release, etc.). Once
assigned to a button, the feature is accessed by pressing that button. Some of the types of feature
buttons that users can set on their featurephones include:
• Call Forward – Users can set the Call Forward (CF) destination and CF-No
Answer timer for the CF buttons.
• One Touch – Users can set speed dial and custom feature access code sequences for One
Touch buttons.
• Background Music – Users can select Quiet Tone or the music source (up to
15) that will play on their featurephone’s speaker when they activate the BGM
button.
Note:
Directory number and external line buttons cannot be added or deleted, but their ring tones can be individually
changed.
95 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
In addition to the Programming Mode, an advanced programming function enables your System
Administrator to individually turn On/Off the featurephone’s beep tone, handset call waiting tone,
and microphone background noise cancellation option. This mode enables LCD contrast adjustment
and testing the Strata IPT3014F LCD screen.
User Programming Mode
To enter User Programming Mode, press the Program button
...or dial #9876. “USER PROG MODE” appears on your LCD. The Program
LED is steady green.
To exit User Program Mode, press Program
… or go off- and on-hook press #9876.
Note:
A IPT equipped with a headset adapter ignores the hookswitch. It can only exit
User Programming by timing out (approximately 15 seconds).
Flexible Button Codes
Flexible buttons are the unassigned buttons on your keystrip that can be used to store features. The
number of available Flexible Buttons depends on your featurephone model and how the buttons are
preassigned by the System Administrator. See pages 15 and 23 for the Flexible Button locations.
The following steps enable you to program features onto Flexible Buttons for one- touch feature
access.
Setting/Changing a Flexible Button’s Function
1. Press #9876 to enter User Programming Mode.
2. Press Hold.
3. Press the Flexible Button to set or change.
4. Enter the Flexible Button Code (see Table 12), plus any optional parameters.
5. Press the same Flexible Button (flashing) to save the setting. “DATA PROGRAMMED” appears
on your LCD.
96 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
Table 12: Flexible Button Codes
Feature
Code
Feature
Code
Account Code
Automatic Busy Redial – On
Automatic Callback
Background Music
Call Forward (CF) – Any Calls
All Call
Busy
No Answer
Busy No Answer
CF – External (Outside) Calls
All Call
Busy
No Answer
Busy No Answer
Call Park Orbit
Call Pickup
Incoming – Group Pickup
Incoming - Directed Extension Pickup
Incoming – Directed Group Pickup
Incoming - Directed Extension Pickup
On hold - Local Retrieve
On hold - Remote Retrieve
On hold - Outside Line Retrieve
On hold - Directed Extension Retrieve
On hold and Incoming
Incoming - Any External Call
660
150
160
530
Caller ID
Cancel
Do Not Disturb (On/Off)
Door Lock Cancel
DSS Button
Flash - Short
Flash - Long
Microphone Cut-off
One Touch Button
Paging
Page All Groups
Page Individual Groups
Emerg. Page - Individ. Group
Emerg. Page - All Groups
Answer Page - All Groups
Phantom Extension Message Waiting
Privacy
Privacy Release
Night Transfer
Record to VM
Pause/Resume recording
Release Button
Release/Answer
Split
Speed Dial
User Programming Mode
580
290
180
540
610
200
210
840
570
340
350
360
370
380
390
400
420
170
430
440
450
460
490
500
480
510
520
470
220
230
250
240
590
560
320
330
600
630
640
270
280
860
260
650
One Touch Buttons
One Touch buttons can be used for storing frequently used features or dialed numbers, such as
Speed Dial numbers (use Speed Dial Codes to store additional numbers). One- touch buttons can
be preassigned to your featurephone – your System Administrator can help you identify them.
If you do not have a One Touch button, but you have an available Flexible button, you can convert
the Flexible button to a One Touch button. Perform the procedure called “Setting/Changing a
Flexible Button’s Function” on page 96 (in Step 4, enter the access code for One Touch button).
Once you have created a One Touch button, you can change the function by using the following
procedure.
Changing a One Touch Button
1. Press #9876 to enter User Programming Mode.
2. Press the One Touch button to be set.
3. Enter the digits or special buttons for the function to be dialed. You can include the following in
the dial string:
•
Dial pad digits 0 ~9 .To program special characters, see Table 13.
97 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
•
A maximum of 32 characters.
• Station and System Speed Dial index (or bin) numbers can be entered. The Speed Dial index
number will automatically dial out on the extension or Line programmed on the One Touch button
with the associated Speed Dial index number.
•
Function buttons, except One Touch or a Program button.
• Handset hooking (on-hook/off-hook) cannot be recorded.
4. Press the One Touch button to save the entry.
We suggest writing the name or number of the One Touch button on your button strip.
Table 13: Special Characters
Entry
Meaning
* + Hold
Indicates “stop.” The One Touch button blinks rapidly and stops the delivery of the
remaining digits in the string until it is pressed again. Multiple “stops” can be programmed
into one string.
*
(1-9)
Pause (1~9) seconds. If you need to pause longer than nine seconds, enter additional
pause escape sequences. For example, to insert a 17-second pause, enter *9*8. The
display of a pause in the Speed Dial Number shows a “P” without specifying the duration. In
this example, you would see “PP.”
**
*#
*
#
Example of Special Character Usage
To create a One Touch for Park and Page under one button, program the following sequence under
the One Touch button.
CNF #33***HOLD FB1 #30
CNF – puts the caller on hold and gets new dial tone.
#33 – code to park call
** – this special character outputs a single * which will select an available orbit and display the
selected orbit on the phone.
*HOLD – This special character is a Stop. The dial string pauses and enables the user to view the
selected orbit on the display. The dial string will restart from this point when the One Touch button is
pressed again.
FB1 – gets new dial tone on the PDN
#30 – code for All Call Page which allows the user to page the location of the orbited call.
To Use a One Touch Button
Press the One Touch button
98 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
Setting/Changing a Personal Speed Dial Code
See “Storing a System/Station Speed Dial Number” on page 71.
Feature Codes
Feature Access Codes are entered as a sequence on your featurephone to use a particular
feature. For an example of Call Forward, see “Call Forward Examples” on page 50.
Table 14: Feature Access Codes
Feature
Feature Access Code Sequences1
Account Code (while on a call)
Cnf/Trn + #46, dial account code digits
Operator console
Automatic Busy Redial - On
Automatic Busy Redial - Off
Automatic Callback (while on a call)
Automatic Callback Cancel
Background Music
Featurephone Speaker On
Featurephone Speaker Off
External Speaker On
External Speaker Off
Call Forward - See Table 2 on page 51
Call Park
Activate (while on a call)
Ext. button + 0
Retrieve (while on a call)
Call Pickup
Directed DN pickup of ringing or held
calls.
Directed DN pickup of ringing, held or
parked calls.
Incoming - Group Pickup
Incoming - Directed Extension Pickup
Incoming - Directed Group Pickup
Incoming - Directed Extension Pickup
Cnf/Trn + #441, hang up
Ext. button + #442
4 when you hear busy tone
Ext. button + #431
Ext. button + #490 + music source no. (1~15) + #
Ext. button + #491 + Spkr
Ext. button + #492 + music source no. (1~15) + #
Ext. button + #493 + Spkr
Cnf/Trn + #33 + Orbit Number (7000~7019) or your Ext.
No.
Ext. button + #32 + Orbit Number (7000~7019) or your
Ext. No.
Ext. button + #5#6 + Ext. No
Ext. button + #5#29 + Ext. No. to be picked up
Ext.
Ext.
Ext.
Ext.
button + #5#34 + Group Number to be picked up
button + #5#5 + Primary Ext. No to be picked up
button + #5#32 + Group Number to be picked up
button + #5#22 + Ext. Number
99 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
Table 14: Feature Access Codes (continued)
Feature
Feature Access Code Sequences1
All Call Page, Group Page and/or
External Page Pickup of page
Ext. button + #5#36 + Page Zone No. (01~08)
#5#5 + Ext. No. of another phone being paged.
Call Pickup for calls on Hold
Local Pickup (call held on this phone)
Remote Pickup (pickup another
extension)
Pickup an Outside Line on Hold
Pickup a an on Hold
Conferencing - Three Way
Dialling Special Characters from a
Rotary Phone
Simulate Dialling *
Simulate Dialling #
DISA Security Code - Change
Distinctive Ringing - See “Distinctive
Ringing” on page 58.
Do Not Disturb
Local - On
Local - Off
Remote - On
Remote - Off
Door Lock Control
Door Phone Calling
Emergency Call
Flash - Short
Flash - Long
LCD Language (Change)
LCR (Outgoing Call)
Message Waiting (MW)
Manually turn off MW LED
Retrieve a received MW
Activate MW at another Station
without Ringing
Cancel MW at another Station
without Ringing
Messaging - Advisory
Advisory Message - Activation
Advisory Message - Cancellation
Network Access Code (Private
Network)
Night Ring Answer
Ext. button + #5#71
Ext. button + #5#72 + Primary Ext. No
Ext. button + #5#73 + Outside Line on hold (001~128)
Ext. button + #5#74 + Ext. No. on hold
#494
Dial 441
Dial 440
Ext. button + #658 + old Security Code (1~15 digits) + #
+ new Security Code (1~15) + #
Ext. button + #658 + old Security Code (1~15 digits) + #
Ext. button + #6091
Ext. button + #6092
Ext. button + #6191 + ext. no. of the phone where DND will
be set + Pass Code Number + #
Ext. button + #6192 + ext. no. of the phone where DND
will be set + Pass Code Number + #
Ext. button + #12 + Door Lock Number
Ext. button + #15 + Door Phone No. (01~24, depending
on system size)
Ext. button + #911
Ext. button + #450
Ext. button + #451
Ext. button + #495 + Language No
Ext. button + 9
Ext. button + #409
Ext. button + #408
#63 + Ext. no. (where you want to light the MW LED)
#64 + Ext. no. (where you want to turn off the MW LED)
Ext. or Phantom Ext. button + #411 + Message No. (see
table in “Advisory Messages” on page 42). Hang up.
Ext. or Phantom Ext. button + #412. Hang up.
8 + Private Network No.
Ext. button + #5#39
100 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
Table 14: Feature Access Codes (continued)
Feature
Feature Access Code Sequences1
Off-hook Call Announce or Busy
Override
Voice First: 2; Tone First: 1, 21, 12, or 5, depending on
programming for your phone.
Override
Busy, Do Not Disturb
Executive
Paging
Page All Groups
Page Individual Groups
Emergency Page - Individual Group
Emergency Page - All Groups
Answer for External Group Page
Repeat Last Number Dialled
Speed Dial (Storing an SD number)
Station2
System 2
Speed Dial (Dialling a stored SD
number)
Station2
Station2
Start Application
Travelling Class Override
Enter Code
Change Code
User Programming Mode
After reaching a busy or DND station, press 2.
After reaching a busy station, press 3
Ext. button + #30
Ext. button + #31 + Page Zone No. (01~08)
Ext. button + #38 + Group Number
Ext. button + #37
Ext. button + #5#36 + Page Zone No. (01~08)
Ext. button +*0
#66 + nnn + Phone No.
3
+#
nnn = 100~999 SD bin numbers
3
#66 + nnn + Phone No. + #
nnn = 200~999 SD bin numbers
4
Spdial + nnn
nnn = 100~999 SD bin numbers
4
Spdial + nnn
nnn = 200~999 SD bin numbers
#18
#471, then dial number (enter LCR code if required)
#69 + Index Number + old Code + # + new Code + #
#9876
Voice Mail (VM)
Direct Transfer to Voice Mail
While on a call, press Cnf/Trn + #407. Dial VM
mailbox number (usually Ext. Number) + #.
Volume Control - Beep
With handset off-hook, press #6101. Press Vol
or
Volume Control - Ringing
With handset on-hook, press #6102 . Press Vol
or
1. If you have “hot dialling,” you do not need to press Ext. button as part of the sequence.
2. Stations must be assigned/enabled SD capabilities in system programming by an Administrator in
Program 200-30 (System SD) and Program 200-35 (Station SD).
3. Refer to Table 7 on page 72 to see how to enter * and # into a speed dial number.
4. If your featurephone does not have a Spdial button, press the * button, then dial the three digit Speed
Dial bin number (nnn).
101 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
LED Indicator Details
Each line and feature button has a LED next to it which indicates the status of the line or feature
associated with the button. Line LEDs light red or green and flash at varying rates to indicate call
status (see Table 15).
Table 15: LED Indicators
LED
Your Station (Green)
Interval Rates
Other Station (Red)
Extension In-Use
(access outside line)
Incoming Call
(while ringing)
Hold (outside line) If using Pooled
Line Grp, the hold indication is only
at the station that places the call on
hold.
Hold — Consultation
(during
consultation/transfer
to
another station)
Hold — Exclusive (outside line)
Hold — Recall
(when held call recalls your idle
station)
Hold — Exclusive Recall
2 seconds On, 1/8 second Off
– 1/8 second On/Off
1 second on at 10 pulses/
second –1 second Off
4 /pulses second for 1/8 second
On/Off
steady
10 pulses/second
steady
10 pulses/second
1 second at 2 pulses/second,
1 second at 10 pulses/second
steady
flashes
1 second at 2 pulses/second,
1 second at 10 pulses/second
Your extension button flashes
10 pulses/second–1 second
Off
4 pulses/second, 1/8 second
On/Off
steady
10 pulses/second
steady
Internal Call
(while station ringing)
Busy Station Transfer
(outside call transferred to your
busy station from a designated
station or AA)
Conference
one second On/Off
1/2 second On/Off
[SDN] red flashing or
green ringing
3/4 second on, 1/8
second Off
102 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
CHAPTER 7 – ADM/DSS CONSOLE
This chapter provides an overview of the following two optional units and describes the features,
buttons and associated LEDs. It describes the various models for the following two types of units.
• Digital Add-on Module (DADM) – adds 20 line/feature buttons to digital featurephones. Up to
two DADMs can be connected to a featurephone.
• Direct Station Selection (DSS) Console – adds 60 line/feature buttons to a digital
featurephone. Available for system operators who do not have an operator console.
• IP Add-on Module (IADM) – adds 20 line/feature buttons to the IPTs. Up to two
IADMs can be connected to an IPT.
• IP Direct Station Selection (IDSS) Console – operates alongside an IP featurephone and has
60 line/feature buttons. Up to three consoles can operate with one IP featurephone.
Note:
The Strata CTX can support up to two IADM2020, but it cannot support the IDSS2060.
ADM
Digital add-on Modules (DADM) can be connected to 3000- and IPT featurephones to provide
additional buttons. Certain models are not interchangeable.
The DADM3120 works with the Strata DKT3000-series featurephones and the IPT1020F-SD.
The DADM3020 works with 3000-series featurephones only
The DADM3020 model, is shown below, right. The DADM2020 (not shown) looks similar and
has the same functions.
The IP add-on Module (IADM) offers all the same features of the DADM3120. IADM2020 works
with the IPT2000-series IP featurephones.
103 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
Buttons and LEDs
The DADM3120 and DADM3020 essentially look and operate the same way, each providing 20
feature buttons to their respective featurephones. These flexible feature buttons can be assigned as
CO line, Directory Number, DSS, One Touch Speed Dial or any other flexible feature.
Up to two DADMs can be attached to a featurephone to provide 40 buttons to supplement the
featurephone's 10 or 20 buttons.
Each DSS button and Line button has an LED that provides a status of the outside line or station
assigned to it. The DSS button acts like a speed dial button to a specific extension.
• A station or line shows steady red when in use by others; green when in use by the DADM.
• A DSS LED will flash red while making a call and turn intermittently green once connected.
• An outside Line LED is green when the outside line is in use by the DADM console user. It is red
if it is in use by another featurephone user.
104 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
DSS Console
The Direct Station Selection (DSS) console operates alongside an IP or digital featurephone to
provide 60 additional buttons. The Strata DKT3000- series featurephones requires a 3000- series
DSS; the 2000-series featurephone requires a 2000-series DSS. A DDSS3060 example is shown
right. The IDSS2060 (not shown) looks similar and has the same button/LED functions.
Note:
The IP featurephones do not support a DSS console when connected to a Strata CTX
The 60 flexible feature buttons can be assigned as CO line, extension, DSS, One Touch Speed
Dial or any other flexible feature.
The DDSS3060 console uses dual red and green LEDs to show call and feature status.
DSS Buttons
DSS buttons can appear on both the ADM and DSS S button is associated with a particular station
in your telephone system. DSS buttons can transfer an outside call to the associated station or
make a direct call to the associated station. The DSS LED lights steady red when the station
associated with the DSS button is ringing, busy on a call, or when the associated station is idle, but
all appearances of the station’s extensions are busy or in-use by other stations. When the
associated DSS button is in the Do Not Disturb mode, the LED blinks red at a slow rate.
DSS buttons cannot call station Phantom extension numbers, Distributed Hunt Group Directory
Numbers, or ACD Groups. DSS buttons may be configured as One Touch Buttons that may be
programmed to call these destinations.
The LED colours described in this section apply to the DADM3020 and DDSS3060. Described
Flash conditions apply to all DSS console models and the DADM.
105 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
Calling a Station
To call a station’s extension from either a DSS console or a DADM, press the DSS
associated with the station.
A station call with a DSS button can be made on-hook or off-hook, and with Voice First or Tone
signalling. After pressing the button, treat the call like any other station call made from a digital
featurephone.
DSS LEDs indicate whether the associated station is idle or busy. The LED is steady red if the
station is busy or ringing, and is not lit if idle. If all the station’s PDN buttons are being used by other
stations, the DSS LED of the station is lit steady red, but the station may be idle. If the station is in
the Do Not Disturb mode, its DSS LED lights blinking red.
Transferring to an Idle Station
You can transfer internal or outside calls to an idle station from either a DSS console or a DADM.
To transfer a call to an idle station
1. Press the DSS button corresponding to the station to be called.
The call is placed automatically on hold. The Line or extension LED flashes green at double the onhold rate, and the DSS LED flashes green. You hear a single ring tone. (If using the Tone signalling
mode, you hear successive ring tones.)
2. Announce the call.
With Tone signalling, you would have to wait for the called station to answer before announcing the
call.
3. Hang up.
The call rings the called station when you hang up. While the called station is ringing, the DSS LED
is steady red, and the Line LED flashes green at the on-hold rate or if on a extension button, it goes
idle.
When the called station answers the call, the DSS LED stays steady red, and the
Line LED becomes steady red.
4. If the station does not answer before a period set in system programming, the call recalls your
station.
106 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
Call Transfer with Camp-on
You can transfer a call to a busy station from either a DSS console or an DADM. Use the DSS to
transfer the call, even though the DSS LED associated with the station you are “transferring to” is
red.
To transfer call to a busy station
1. Press DSS corresponding to the busy station to be called.
You may hear a busy tone. The original caller is placed automatically on hold. The Line or
extension LED flashes green at double the on-hold rate, and the DSS LED remains steady red.
2. Hang up.
The call rings the called station once with the camp-on tone. While the called station is receiving
this tone, the Line LED flashes green (on-hold rate) or if you are on a extension button, it goes idle.
The [DSS] LED remains steady red.
When the called station answers the transferred call, the Line LED becomes steady red. The [DSS]
LED remains steady red.
Note:
If the busy station is in the Do Not Disturb mode, the call will not transfer, but will recall your featurephone
immediately.
If the call is not answered after a specified Recall time set in system programming, camp-on is
cancelled and the transferred call rings back.
Call Answering (Outside Line)
If your DADM or DSS console is equipped with a Line button, you can answer outside line calls
from the DADM or DSS console as you would from a digital featurephone.
To answer an incoming outside line call to a DADM or DSS Console, press the flashing Line.
Speed Dial
Your DADM or DSS console may be equipped with SD (Speed Dial) buttons that can be
programmed to dial phone numbers or to access features. SD buttons on either the DADM or DSS
console function like SD buttons on digital featurephones.
Paging
You can make an announcement page to a group of featurephone speakers selected in system
programming with All Call Page on the DSS console. SD (if programmed) on either the DSS
console or the DADM can be used for page announcements. See
“All Call Page” on page 67.
107 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
Call Forward Override (DSS Override)
Either the DSS buttons on your DSS console or the associated featurephone can be set in system
programming to ring stations that are in the Call Forward mode, instead of being forwarded. Usually
the console’s featurephone is the unit activated to perform this function. Among other applications,
this feature can be used to notify a person who forgets to deactivate the Call Forward feature after
returning to the office.
To override call forward with the console’s associated featurephone
1. Press Cnf/Trn or extension button.
2. Dial the station number set for call forward.
Make the call as you would from any other station. This procedure assumes your station has a
typical program setting.
To override call forward with your DSS Console
Press the station DSS button set for Call Forward.
Night Transfer Button
This button enables a pre-programmed station to place the system into Day, Day2 or Night Mode.
See your System Administrator for information on the settings for Day, Day2 or Night Mode.
Usually, these modes will transfer calls to a designated location or voice mailbox, depending on
programming.
1. Press Night Transfer.
2. Press the desired Mode number:
•
Press 1 for Day Mode (LED remains off).
•
Press 2 for Day2 Mode (LED flashes red).
•
Press 3 for Night Mode (LED is solid red).
108 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
APPENDIX A – CENTREX APPLICATION
Your system may be equipped with the Centrex Application, which enhances its feature capability
when installed behind a Centrex or PBX system. Your featurephone may have access to one or
more of the enhanced Centrex features listed below:
Flexible Directory Numbering
A station’s extension can be three or four digits. It is, therefore, possible to match a station’s
extension and Centrex line extension number. Dial the entire station number when indicated.
Note:
Some access code numbers may have been changed to avoid system numbering plan conflicts.
Centrex Feature Buttons
You can access some Centrex features by pressing a pre-programmed Flexible Button on your
featurephone, instead of dialling a Centrex access code. The Centrex access code, including the
necessary flash and/or pause sequence, is activated when the button is pressed. See your Centrex
or PBX operations manual for specific details.
Ringing Repeat
The distinctive ring patterns available in your Centrex system are automatically repeated with your
digital featurephone, enabling you to answer appropriately for either outside, inside or callback
calls.
Delayed Ringing
Outside line or Centrex line(s) can be programmed for a 12-second and/or 24-second ring delay at
stations to permit alternate answering conditions. Answer the line when your featurephone is
ringing.
109 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
APPENDIX B – BUTTON LABELS
All Flexible Buttons must be programmed for your featurephone in system programming and vary for
individual featurephones. If a button does not appear on your display or featurephone keystrip label,
see your System Administrator for button assignments.
The button labels in Table 16 are for the Programmable Buttons on your featurephone.
Programmable buttons are the unmarked buttons on your keystrip.
Table 16: Feature Button Definitions
Button
Definitions
Account
Code
Account Code – Press to enter a Voluntary Account Code anytime during a Central
Office (outside) line call without interrupting the conversation.
All Call
Page
Auto Busy
Redial
All Call Voice Page – Press to page all of the featurephones in the All Call Page group.
Auto
Callback
Call Frwd
All Calls
Call Frwd
Busy
Call Frwd
Busy NAns
Automatic Busy Redial – Press to set up Automatic Busy Redial after receiving a busy tone on
a dialed outside line call (not available when calling on Tie or Direct Inward
Dialling (DID) outside lines).
Automatic Callback – Press to recall a busy station or station in the Do Not Disturb (Do
Not Disturb) mode as soon as that station becomes idle or deactivates Do Not Disturb.
Also used for outside line queuing when all lines are busy.
Call Forward-All Calls – Press to forward all calls to another station or voice mail
device.
Call Forward-Busy – Press to forward calls immediately to another station or voice mail
device when your station is busy or in the Do Not Disturb mode.
Call Forward-Busy/No Answer – Press to forward calls immediately to another station
or voice mail device when your station is busy or in Do Not Disturb mode. Also forwards
calls when your station is not answered after 8~60 seconds (set at your station).
110 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
Table 16: Feature Button Definitions (continued)
Button
Definitions
Call Frwd
External
Caller ID
Directed
Pickup
Do Not
Disturb
Call Forward-External – Press to forward Private or DID line calls to an external or
internal phone number.
Caller ID – Press to view the Call History list (may include name/number, date, status).
Call Pickup – Press to initiate a ringing Directed Call Pickup of outside line, extension,
and page calls.
Do Not Disturb – Press to lock your station in or out of the Do not Disturb
mode.
Direct Station Selection(s) – Press to ring a preselected station. The LED
associated
with each DSS button provides the status (idle/busy) of the station assigned to the
button.
Flash – Press to perform the following functions: Disconnect and recall dial tone
on a outside line; access Centrex or PBX features; enter a pause or flash signal
when programming speed dial numbers.
Group Pickup – Press to pick up a call that is ringing a station that belongs to a
Pickup Group that your station is a member of
Line – Press to answer or access an outside line.
Microphone Cutoff – Press to turn the microphone off/on while idle, providing
privacy
when you receive handsfree internal calls. Also functional when your station
receives calls – The Mic button controls the microphone when you originate calls.
Additional Messages Waiting
Press to control the system’s outside line ringing pattern for after-hours incoming
calls.
Park — Press to park internal or outside calls in an orbit. Call retrieval can be
made locally from the same parking featurephone or remotely from a different
featurephone.
Pooled Line — Press to access an available outside line from a group of lines
appearing under one button.
Privacy — Press to block Privacy Override on common outside line buttons. This
button does not block Busy Override or Executive Override.
Privacy Release — Press to release privacy on common outside line buttons,
enabling other station users to enter your conversations on those buttons. Privacy
release does not apply to common extension buttons which are always private.
Program — Press to enter User Programming mode, which enables you to redefine Flexible Buttons to perform other functions, including programming One
Touch and Flexible Buttons, register Call Forward assignments, assign Message
Waiting Keys and assign BGM sources played over the featurephone speaker.
Pause/Resume — Press to pause or resume recording a conversation to a voice
mailbox or when playing back the recording.
Record to Voice Mail — Press to record current conversation to voice mailbox.
Release and Answer — Press to disconnect or complete the transfer the current
outside or extension call and automatically answer the new incoming outside or
extension call.
Release — Press to disconnect or complete the transfer of the current outside or
extension call and to place your station in the idle condition.
Speed Dial — Press to Speed Dial a phone number or feature access codes. SD
buttons can be used as either System Speed Dial numbers or Station Speed Dial
numbers.
Pause (Long) — Press to insert a 10-second pause when programming Speed
Dial numbers.
Pause — Press to set either a one-half or two-second pause when programming
Speed Dial numbers. (The pause time is set in system programming).
DSS
Flash
Group
Pickup
Line
Microphn
Cut-off
Msg Wait
Night
Transfer
Park in
Orbit
Pooled Line
Grp
Privacy on
Line
Privacy
Release
Program
PS/RES
Record
Release
and Ans
Release
Call
SD or
Customized
Button
Spd Dial
Lng Pause
Spd Dial
Pause
111 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
Table 16: Feature Button Definitions (continued)
Button
Definitions
Start
Sub
Start — Press to make an outgoing call using an ISDN trunk.
Sub address — Press to enter a sub address on an ISDN trunk outgoing call.
Tel
Set Music
Background Music — Press to turn Background Music on or off over your station
speaker.
Tone
Dial Select
Tone — Press to change the outgoing dialling of the outside line in use from dial
pulse to tone signalling.
Unlock
Door
Door Unlock — Press to unlock a door lock mechanism.
112 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
NOTES TO USERS
1.
Safety Approval.
Toshiba Information System (U.K.) Ltd declare that the Strata CIX Office complies with the EEC’s LVD
directive,
(Directive No. 73/23/EEC). The product has been assessed and found to comply with EN60950:2000.
The notes listed below form part of the products compliance with the aforementioned European Norm.
IMPORTANT SAFETY NOTES:
1.1. The system must have an earth connection and it must be hardwired to a main distribution point. The
main cabinet must be earthed.
1. 2. Table1 below identifies and classifies the ports available on the system:
Type of Circuit
(EN60950
Classification)
SELV
SELV
SELV
TNV3
Port Location
Port Description
Processor Board
LCTU1C
BDKU1A/BDKS1A/BWD
KU1A
BSIS1A
For connection of external Music-On-Hold source and
Ethernet LAN connection
For connection of Toshiba proprietary terminals.
TNV3
RSTU1F/BSTU1F/RST
U2F/RSTU3F/BSLU1F/
BSLS1F
RCOU3A/RCOS3A
TNV1
RBSU1A/RBSU2A
TNV1
RBSS1A/RBSS2A
TNV1
TNV2
RPTU1F/RPTU2F/
BPTU1F
REMU1A/ REMU2A
TNV2
SELV
PACU2F
BIOU1A
SELV
SELV
BVPU1A/BIPUM2A/
BIPQ1A
BPCI1A
DKT2500/DKT3000/
DKT3500
IPT 1000/2000 series
SELV
SELV
SELV
TNV3
SELV
Stratagy DK
GVMU1F
LIPU-X/LIPS-X
LSLU
LCNU-A1A/LCNU-B1A/
SELV
SELV
For connection of Voice Mail and Call Logging
Equipment. RS232 ports.
For connection of Approved 2 wire devices.
For connection to PTO provided Loop Calling
Unguarded Clear exchange lines.
2 Cct ISDN2, (TBR3), Basic Rate I/F. For connection
to euro-ISDN services.
2 Cct ISDN2, Basic Rate I/F. For connection to
approved Euro-ISDN devices.
1 ccts ISDN30, (TBR4), primary rate I/F. For
connection to euro-ISDN services.
4 Cct DC5 Private Circuit I/F, (TBR 17). For
connection to PTO Private Circuit services.
AC15 Tie Line I/F
Contains various ports for connection of audio paging
amplifiers, dry relay contacts to control external
equipment.
Voice Over IP interface cards. House Ethernet/R
ports.
USB port for connection of PC for CTI
Headset ports on any of the range of key
featurephones.
Headset ports on any of the IP range of key
featurephones.
Integrated Voice Mail unit. Houses RS232 ports.
Integrated Voice Mail unit. Houses RS232 ports.
IP Interface and Subassembly
For connection of Approved 2 wire devices.
Front panel extender for BDKU1A, PDKU1A,
113 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
LCNU-C1A/LCNU-D1A/
LCNU-E1A
LPFU1A
TNV3
BSTU1A, RSTU3A, BWDKU1A, RCOU3A, RGLU3A,
RDDU2A, RBSU1A, RBUU1A, REMU2A, RCIU2A
8-port Power Failure Transfer Unit for RSTU1A,
RSTU3A, RCOU3A
Any peripheral apparatus connected to the above ports must have the same EN60950 classification. ie.
-SELV ports must only be connected to SELV type ports.
-TNV ports must only be connected to TNV type ports.
1.3. The Strata CIX Office system must be hardwired into a switched fused spur, (which should comply with
the requirements of a disconnecting device as specified in the standard EN60950), the switch on the fused
spur outlet shall be considered the AC power disconnection device. This spur must be installed in
accordance with 16th edition of the IEE wiring regulations, aka BS7671:1992 or the latest edition of this
standard.
1.4. Environmental Installation details.
The Strata CIX Office is designed to work within the following environmental conditions:
-Operating temperature 0oC to 40oC
-Humidity 20% to 80%
2.
EMC Compliance.
Toshiba Information Systems (U.K.) Ltd declares that the Strata CIX Office complies with the EEC’s EMC
directive, Directive No. 89/366/EEC as amended by directive 92/31/EEC. The product has been assessed
and found to comply with the following product specific standards:
•
EN55022:1998-9, EN/IEC61000-3-2/1995, EN/IEC61000-3-3/1995 (Emissions)
•
EN52024:1998, EN61000-4-2/1995+A1:1998, EN61000-4-3/1997+A1:1998, EN61000-44/1995+A1:2001, EN61000-4-5/1995+A1:2001, EN61000-4-6/1995+A1:2001, (Immunity)
The notes listed below form part of the products’ compliance with the aforementioned European Norm.
To ensure EMC compliance the system must installed in accordance with the instructions in the
“Installation and Maintenance” manual. In order to maintain compliance any shielded cables supplied
and/or ferrite suppression cores must be used.
Equipment details Strata CIX
Base Cabinet DimensionsHeight 89mm
Width
483mm(with ears)
440mm (without ears)
Depth
410mm
Weight
Expansion Cabinet DimensionsHeight 89mm
Width 483mm(with ears)
440mm (without ears)
Depth 410mm
7.2 kg (Cabinet & PSU only)
Weight 7.0 kg (Cabinet & PSU only)
WARNING:
This is a Class A product. In a domestic environment this Product may cause radio interference in
which case the User may be required to take adequate measures.
3.
Type Approval Declaration.
Toshiba Information Systems (UK), Ltd, (TIU), hereby declares that the Strata CIX Office product complies
with the requirements of the EC Directive 1999/5/EC, (aka Radio & Telecommunications Terminal
Equipment Directive). A manufacture’s Declaration under this Directive allows connection to the relevant
Public Network Services and the right to place the Product on the market.
114 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
The Strata CIX Office is classified as “Call Routing Apparatus” it is intended to be connected to the various
Public Telecommunications Network Services for the purpose of generating and terminating “calls”. Table 2
below lists the intended purposes of the relevant system network interfaces.
Table 2:
INTERFACE TYPE
RCOU
RPTU1F/RPTU2F/BPTU1F
RBSU1A & RBSU2A
PACU2F/PACU3F
REMU
PUBLIC NETWORK SERVICE
Analogue Loop Calling Unguarded Lines. PD7002
Euro ISDN30 service. Compliant with TBR 4 & TBR12
Euro ISDN2 service. Compliant with TBR 3.
Analogue 4 wire Private Circuits, uses AC15 signalling. Compliant
with TBR 17.
Analogue 4 wire Private Circuits, uses DC5 signalling. Compliant
with TBR 17.
The system must be installed in accordance with BS6701 parts 1 and 2, the latest issue shall apply.
Toshiba Information Systems claim approval to OFTEL general variation NS/V/1235/P/100020. The
information contained in this paragraph supports Toshiba’s claim:
The following features require the interconnection of 2 or more exchange lines.
Multi-party conferencing
Call Forward External*
Translation of Un-used Extension numbers*
DISA*
* WARNING: These features can allow an Incoming callers access to an outgoing exchange line. There is
an engineering programming parameter that can disable these features. In addition the DISA feature can
be “password” protected. USERS SHOULD BE AWARE THAT THESE FEATURES CAN BE USED FOR
FRAUDULENT PURPOSES. Please consult your supplier to ensure any necessary security
measures are enabled.
4.
Network Planning Information.
Strata CIX Office Tone Plan.
Table 3 below lists the characteristics of the tones and signals used in Strata CIX.
Table 3:
Tones/Signal
to:
Exchange
Line
DKT
Frequency
Cadence
Meaning
Music On Hold
1209Hz
N/A
0.12s ON 2s Off
Call on Hold
Internal Hold Tone
1. 500/640Hz
2. 1240/1560Hz
3. 840/1060Hz
4. 840/1060Hz (T1) &
1240/1560Hz (T2)
1s On 3s Off OR 1s On 1s Off
1s On 3s Off OR 1s On 1s Off
1s On 3s Off OR 1s On 1s Off
T1-0.5s ON T2-0.5s On 3s Off
OR
T1-0.5s ON T2-0.5s On 3s Off
I/C PSTN call
Opt.1& 2
I/C PSTN call Opt
3 & 4.
I/C PSTN call Opt
5 & 6.
I/C PSTN call Opt
7
5. 2000Hz mod by 10Hz
1. 500Hz
2. 1300Hz
7. 1000/800Hz
8. 1000/800Hz
9. 660/500
10. 2000Hz
11. 2000Hz 10Hz Intrpt
12. 860/1180Hz (T1) &
1s On 3s Off
1 s On 1 S Off
0.6s On 1000Hz/0.6s On 800Hz
0.6s On 1000Hz /0.6s 800Hz
0.7s On 660Hz/0.7s On 500Hz
1s On 3s Off
1 s On 1 S Off
T1-0.5s ON T2-0.5s On Repeat
I/C PSTN call Opt
8
I/C PSTN to Busy
DKT
I/C Int call Opt 1
I/C Int call Opt 2
115 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
1300/1780Hz (T2)
2 Wire extns
1. 20Hz
2. 20Hz
3. DTMF A
4. DTMF D
5. DTMF B
6. MWI Signal
7. 20Hz
8. 1209Hz
9. 1209Hz
Internal
General
1. 350/440Hz
2.400(T1), 350/440Hz(T2)
3. 350/440Hz
4. 400/450Hz
5. 400Hz
6. 400Hz
7. 400Hz
8. 440Hz
9. 350/440Hz
10. 1209Hz (T1), 500Hz(T2)
11.
12.
13.
14.
350/440Hz
2000Hz
2000Hz
350/440Hz
0.4s On 0.2s Off 0.4s On 3s Off
1s On 3s Off
80 or 160mS
80 or 160mS
80 or 160mS
0.9s ON/0.1s OFF
1 s On 1 S Off
2 bursts 0.16s On twice then 3s
Off
2 bursts 0.5s On twice then 3s
Off
Continuous
4 bursts of 0.125s T2-3sOn
5 bursts of 0.1s 3s On
0.4s On, 0.2s Off 0.4s On 2s Off
0.375s On/0.375s Off Repeated
0.375s On/0.375s Off Repeated
0.375s On/0.375s Off Repeated
1s On
3 bursts of 0.1s
T1-3 bursts of 0.25s, T2 0.25s
three times
3 bursts of 0.125s
2 bursts of 0.125s
0.75s On
1s On 2s off repeat
Call from D/phone
A
Call from D/phone
B
Call from D/phone
B
Busy/DND
Override
Recall Indication
Emergency Ring
down Call
Ringing Signal
Internal
Ringing Signal
External
Voice Mail Answer
Voice Mail
Disconnect
Voice Mail Recall
Message Waiting
Signal
Recall Ringing
signal
External Call
waiting
Internal Call
waiting
Dial Tone
DND Stutter Dial
Tone
MW Stutter Dial
Tone
Ringing Back Tone
Normal Extension
Busy
Busy- Extension in
DND
NU/Reorder Tone
Executive override
Entry Tone
Operation rejected.
In call
Operation
accepted In call
Prgmg Operation
accepted
Prgmg Operation
rejected
CFD stutter dial
tone
116 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
14.1
System Port to Port losses.
Table 4 below lists the various “typical” transmission gains/losses when inter-connecting the various port
types.
Table 4:
Sys Port:
Type:
PCOU2F/
RCOU
RPTU1F/2F
RBSU2A
PEMU2F/
REMU
PACU2F/
PACU3F
RSTU3F/
ASTU
RCOU3R/PC
OU2F
RBSU2A
RPTU1F/
RPTU2F
PEMU2F/
REMU
PACU2F/
PACU3F
to
3.7
fm
3.7
to
1.8
fm
1.9
to
1.8
fm
1.9
to
3.1
fm
3.2
to
-0.7
fm
-1.5
1.9
1.9
3.1
1.8
1.8
3.2
0
0
1.3
0
0
1.3
0
0
1.3
0
0
1.3
2.6
2.6
-2.0
-2.0
-0.7
-1.5
-3.4
-2.5
-3.4
-2.5
-2.0
-2.0
-6.0
-6.0
-0.5
-1.0
-2.4
-2.8
-2.4
-2.8
-1.1
-1.5
-5.9
-6.2
RSTU3F/
ASTU
to
fm
-5.2
-5.2
- Values indicate a transmission loss.
14.1.
Loudness Ratings.
The table below lists the measured loudness rating of the Toshiba proprietary terminals.
SLR and RLR @ 0km PSTN. (All values are +/-1dB)
Tabe 5:
Sys Port:
Type:
PCOU2F/RC
OU3F
RPTU1F/
RPTU2F/RB
SU1A/
PEMU2F/
REMU
PACU2F/
PACU3F
PDKU2A/BDKU/BDKS
ITS-A
SLR
RLR
1dB
-5dB to -16dB
6dB
2dB to -10dB
4dB
-2dB to -14dB
8dB
0dB to -9dB
117 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
INDEX
A
abandoned call numbers (see Call History), 54
organization, 10
conventions, 11
related documents, 12
access codes, 44, 70, 71, 99
account codes, 43, 44
calls, 43
forced, 43
verified/non-verified, 44
add-on module DSS console, 103
advisory messaging, 42
all call page, 67
alphanumeric entry, 86, 88, 93
ANI, 54
answer a call, 26
answering calls, 26
automatic
busy redial, 45
callback, 46
callback cancel, 99
hold, 32
line selection, 24
automatic busy redial, 45
automatic hold, 33
B
background music (BGM), 33, 47, 95
busy override, 65
button
labels, 110
programming, 95
buttons
3000-series LCD, 16, 23
DSS on ADMs and DSS consoles, 103
fixed, 15, 23
flexible, 15, 23
one touch, 97
118 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
C
caller ID, 54
call forward
access codes, 54
any call, 48, 95
override, 108
station, 48
system, 48
call history, 54
call hold, 32
calling, 24
calling from SoftDKT, 35
call park, 54
orbits, 54
call pickup, 55, 56
held calls, 55
call recording, 77
call transfer, 28
call waiting, 57
centrex
application, 109
feature buttons, 109
class of service
override, 66
CO line
call transfer, 28
CO line buttons, 23
CO line queuing, 46
conference
calls, 29
hold, 30
split/join/drop, 31
voice mail, 30
D
DADM, 103
delayed ringing, 109
dial pad, 88, 94
digital add-on module (DADM), 103
direct inward system access (see DISA)
directories, 57
direct station selection, 58
DISA
security code, 100
distinctive ringing, 58
do not disturb, 59
override, 65
door lock, 60
control, 100
119 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
door phone, 61
calling, 105
drop, 31
DSS, 54
buttons on ADMs and DSS, 104
consoles, 105
call answering, 107
call forward override, 108
calling, 107
console, 103
night transfer, 108
paging, 107
speed dial, 107
transferring, 106
E
echo cancellation, 62
emergency call, 100
page, 67
emergency call, 62
emergency ringdown, 62
exclusive hold, 33
executive override, 65
external directory, 84, 91
F
feature access codes, 99
flash, 100, 105
flexible buttons, 23, 95
codes, 96
flexible directory numbering, 109
forced account codes (verified/non- verified), 43, 44
G
group line button, 24
group pickup, 55
H
handset calling, 26
handsfree answerback, 26
hold, 32
line hold, 32, 57
hot dialing, 35
120 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
I
IADM, 101, 103
LED indicators, 102
internal directory, 84, 91
IPT1020-SD, 16
IPT2008-SDL, 79
alphanumeric dial pad, 88
buttons, 80
idle display, 81
name storage, 71
ISDN
buttons, 73, 112
J
join, 31
L
language changes, 100
language code, 63
LCD
(large screen), 38, 93
3000-series buttons, 19, 23
contrast, 34
LCD control buttons, 16, 40
LCR, 66
dialing out, 49
LED indicators, 102
line
access, 15
automatic selection, 24
buttons, 23
ringing preference, 24, 26
line button, 23
M
making a call, 25, 33, 70
message waiting, 27, 95
message waiting light
on another telephone, 27
on phantom ext/MW, 11, 27
messaging
advisory, 100
Mic button, 34
microphone cut-off, 63, 97
Msg button/LED, 27
121 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
N
names
storing speed dial, 86, 93
names (entering), 85, 88, 94
network access, 100
night ring answer, 100
night transfer button, 108
O
off-hook call announce (OCA), 63, 64
one touch button, 97, 98
outside line access, 30
operator console, 63
override
access codes, 100
busy, 111
call forward (DSS), 108
class of service, 66
do not disturb, 65
executive, 65
privacy, 66
travelling class, 66
override calls, 65
P
paging, 67, 107
access codes, 96, 101
park, 55
park in orbit, 54
personal speed dial, 84, 86, 91, 93, 99
pickup, 55
pick up group calls, 55
pooled line group, 15
privacy, 68
override, 66
private network access, 100
programming
buttons, 95
122 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
R
redial, 45, 68
repeat last number dialed, 101
ringing
distinctive settings, 58
line preference, 24
ringing line preference, 24
ringing repeat, 109
S
signalling
tone, 24
voice first, 25
SoftDKT
buttons
more features, 39
setting, 39
calling, 35
directory, 36
label feature buttons (Line1~Line6), 37
soft keys, 4, 32, 33
3000-phone location, 21
DKT3014 LCD, 89
left and right tab, 82
Stratagy voice mail, 77
speakerphone, 26
special characters for speed dialing, 72
speed dial, 69, 83, 90
access codes, 70
names, 86, 93
personal, 84, 91, 93, 99
system, 91, 98, 111
speed dial (DADM or DSS), 107
Spkr button, 25
answering, 26
split, 31
start application, 101
Strata DKT3000 series featurephones, 19
storing speed dial names, 16, 93
system speed dial, 69, 91
T
tabs, 82
tone pulse dialing, 73
transfer, 106
travelling class override, 66
123 of 124
Toshiba Business Communications Division
STRATA IPT/DKT FEATUREPHONE USER GUIDE
U
user programming, 95, 96
V
voice first signalling, 25
voice mail
access codes, 101
call record, 77
conference, 30
direct transfer, 73
volume control, 33, 101
voluntary account codes (verified/non- verified), 44
W
Web
accessing the web, 87
alphanumeric dial pad, 88, 94
application Icons, 87
124 of 124
Toshiba Business Communications Division
Download PDF
Similar pages