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SERVICE MANUAL
WHIRLPOOL & MAYTAG 6.2 CU FT
DIRECT DRIVE TOP LOAD WASHER
WTW9500E*
MVWB955F*
*All Colors and Versions
W10864849
FORWARD
This Whirlpool Service Manual, (Part No. W10864849), provides the In-Home Service Professional with
service information for the “WHIRLPOOL & MAYTAG 6.2 CU. FT. DIRECT DRIVE TOP LOAD WASHER.”
The Wiring Diagram used in this Service Manual is typical and should be used for training purposes
only. Always use the Wiring Diagram supplied with the product tech sheet when servicing the washer.
For specific operating and installation information on the model being serviced, refer to the “Use and
Care Guide” or “Installation Instructions” provided with the washer.
GOALS AND OBJECTIVES
The goal of this Service Manual is to provide information that will enable the In-Home Service
Professional to properly diagnose malfunctions and repair the “WHIRLPOOL & MAYTAG DIRECT DRIVE
TOP LOAD WASHER.”
The objectives of this Service Manual are to:
• Understand and follow proper safety precautions.
• Successfully troubleshoot and diagnose malfunctions.
• Successfully perform necessary repairs.
• Successfully return the washer to its proper operational status.
WHIRLPOOL CORPORATION assumes no responsibility for any repairs made on our
products by anyone other than authorized In-Home Service Professionals.
Copyright © 2016, Whirlpool Corporation, Benton Harbor, MI 49022
ii n Whirlpool & Maytag Direct Drive Top Load Washer
TABLE OF CONTENTS
WHIRLPOOL & MAYTAG DIRECT DRIVE TOP LOAD WASHER
SECTION 1 — GENERAL INFORMATION
WASHER SAFETY..................................................................................................................................1-2
GENERAL THEORY OF OPERATION......................................................................................................1-3
MODEL & SERIAL NUMBER LABEL LOCATION....................................................................................1-5
TECH SHEET LOCATION........................................................................................................................1-5
MODEL AND SERIAL NUMBER NOMENCLATURE...............................................................................1-6
PRODUCT SPECIFICATIONS.................................................................................................................1-7
NOTES..................................................................................................................................................1-8
SECTION 2 — DIAGNOSTICS & TROUBLESHOOTING
DIAGNOSTIC GUIDE.............................................................................................................................2-2
DIAGNOSTIC LED - MAIN CONTROL....................................................................................................2-2
SELF DIAGNOSTIC MODE.....................................................................................................................2-2
ACTIVATING SERVICE DIAGNOSTIC MODE.........................................................................................2-2
KEY ACTIVATION & ENCODER TEST.....................................................................................................2-3
SERVICE TEST MODE...........................................................................................................................2-3
LOAD AND TEST CYCLE FUNCTION NUMBERS CHART........................................................................2-4
SERVICE DIAGNOSTICS VERIFICATION CYCLE.....................................................................................2-5
SERVICE DIAGNOSTICS VERIFICATION CYCLE CHART.........................................................................2-5
SOFTWARE VERSION DISPLAY.............................................................................................................2-7
EXITING SERVICE DIAGNOSTIC MODE................................................................................................2-7
FAULT/ERROR CODES..........................................................................................................................2-7
FAULT/ERROR CODES TABLE................................................................................................................2-9
TROUBLESHOOTING GUIDE..............................................................................................................2-12
SECTION 3 — COMPONENT TESTING
COMPONENT TESTING: SAFETY INFORMATION.................................................................................3-2
WIRING DIAGRAM...............................................................................................................................3-3
COMPONENT TESTING........................................................................................................................3-4
TEST #1: MAIN CONTROL (ACU)..........................................................................................................3-4
MAIN CONTROL BOARD / CONNECTORS & PINOUTS........................................................................3-5
TEST #2: VALVES...................................................................................................................................3-6
TEST #3: DRIVE SYSTEM.......................................................................................................................3-7
TEST #3A: DRIVE SYSTEM - SHIFTER....................................................................................................3-7
TEST #3B: DRIVE SYSTEM - MOTOR.....................................................................................................3-9
TEST #4: KEYS AND ENCODERS..........................................................................................................3-10
TEST #5: TEMPERATURE THERMISTOR.............................................................................................3-11
TEST #6: WATER LEVEL.......................................................................................................................3-12
TEST #7: DRAIN & RECIRCULATION PUMP........................................................................................3-13
TEST #8: LID LOCK..............................................................................................................................3-14
TEST #9: HEATER................................................................................................................................3-15
TEST #10: SERVICE LEDS....................................................................................................................3-16
TEST #11: BASKET LIGHT....................................................................................................................3-17
TEST#12: BULK DISPENSE PUMP AND RELAY EXPANSION BOARD..................................................3-18
RELAY EXPANSION BOARD / CONNECTORS & PINOUTS..................................................................3-18
NOTES................................................................................................................................................3-20
Whirlpool & Maytag Direct Drive Top Load Washer n iii
SECTION 4 — COMPONENT ACCESS
COMPONENT LOCATIONS...................................................................................................................4-2
REMOVING THE ACCESS PANEL*........................................................................................................4-4
LIFTING THE TOP PANEL*....................................................................................................................4.5
REMOVING THE MAIN CONTROL*......................................................................................................4-6
REMOVING THE RELAY EXPANSION BOARD*.....................................................................................4-7
REMOVING THE LID ASSEMBLY*.........................................................................................................4-8
REMOVING THE USER INTERFACE*.....................................................................................................4-9
REMOVING THE WATER VALVE ASSEMBLY*.....................................................................................4-10
REMOVING THE BULK DISPENSE PUMP*.........................................................................................4-11
REMOVING THE TUB RING, IMPELLER, AND BASKET*.....................................................................4-12
REMOVING THE MOTOR AND DRIVE ASSEMBLY*............................................................................4-14
REMOVING THE PUMPS*..................................................................................................................4-16
REMOVING THE HEATER*..................................................................................................................4-17
REMOVING THE LID LOCK*...............................................................................................................4-18
REMOVING THE BASKET LIGHT*.......................................................................................................4-19
NOTES................................................................................................................................................4-20
* Video Available
Look for this ICON throughout Section 4
PRODUCT SPECIFICATIONS & WARRANTY INFORMATION SOURCES (inside back cover)
iv n Whirlpool & Maytag Direct Drive Top Load Washer
GENERAL INFORMATION
Section 1:
General Information
This section provides general safety, parts, and information for
the “Whirlpool & Maytag Direct Drive Top Load Washer.”
„„ Washer Safety
„„ General Theory of Operation
„„ Model/Serial Number Location
„„ Tech Sheet Location
„„ Model & Serial Number Nomenclature
„„ Product Specifications
Whirlpool & Maytag Direct Drive Top Load Washer n 1-1
GENERAL INFORMATION
Washer Safety
Your safety and the safety of others are very important.
We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety
messages.
This is the safety alert symbol.
This symbol alerts you to potential hazards that can kill or hurt you and others.
All safety messages will follow the safety alert symbol and either the word “DANGER” or “WARNING.”
These words mean:
DANGER
WARNING
You can be killed or seriously injured if you don't immediately
follow instructions.
You can be killed or seriously injured if you don't follow
instructions.
All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what can
happen if the instructions are not followed.
1-2 n Whirlpool & Maytag Direct Drive Top Load Washer
GENERAL INFORMATION
General Theory of Operation
INTRODUCTION
The new Whirlpool & Maytag Direct Drive, Top Load Washer
represents industry-leading innovation with the new improved
direct drive system. The previous generation direct drive
washer operated using a floating basket to assist in the
switching between spin and agitate modes. The new washer
operates with a clutch coil system that provides reliable,
immediate, and smooth shifting between the various wash
modes.
NEW COMPONENTS
Sleek Under Glass User Interface — the Whirlpool washer features a new sleek under glass capacitive touch user interface
that asks “what’s being washed” followed by “how you want to wash.” First select a cycle from the “What to Wash” (Mixed,
Whites, Casuals, Jeans, Towels, Delicates, ActiveWear, and Bulky Sheets) and then select the “How to Wash” (Normal, ColorLast,
HeavyDuty, Oxi Sanitize, Deep Water, Cold Wash, and Quick). This new and improved input will help the customer achieve the
best combination cycle available for the type of items being washed. What to Wash
How to Wash
Figure 1 - User Interface with Intuitive Touch Controls
Basket — the Whirlpool & Maytag washer has an extra
large basket capacity of 6.2 cu.ft. Other than size, the major
difference from the previous model is that this basket does not
have a flotation chamber to assist with changing between spin
and agitate modes.
Motor — The motor is an electronically commutated directdrive 3-phase BPM (Brushless Permanent Magnet) variable
speed design that moves the impeller and spins the basket
without the use of a transmission. The motor is comprised of
a stator and rotor that are attached to the drive assembly. The
motor direction and speed is controlled by the ACU (Appliance
Control Unit) or main control.
Balance Ring
Motor
Drive
Assembly
Basket
Balance Ring
Figure 2 - Basket
Figure 3 - Motor
...continued on next page
Whirlpool & Maytag Direct Drive Top Load Washer n 1-3
GENERAL INFORMATION
General Theory of Operation (continued)
NEW COMPONENTS (Continued)
Clutch Coil and Clutch Assembly — the clutch coil on
the washer is a simple electromagnetic coil, which when
energized, pulls the clutch into contact with the rotor. The
drive assembly contains an internal and external drive shaft.
The internal shaft, which is connected directly to the rotor,
agitates the impeller; whereas the external shaft, which is
Clutch
directly connected to the clutch, is able to spin the basket.
Therefore, when the clutch coil is energized, the resulting
magnetic field pulls the clutch out to engage with the rotor,
resulting in spinning both the basket and impeller together.
When the coil is de-energized, the clutch disengages the rotor
and the spring returns the clutch to its home position. The
motor now controls only the impeller.
External
Drive Shaft
Rotor Attaches to
Internal Drive Shaft
Clutch Engages w/
Rotor Gear
Clutch Coil
Figure 4 - Clutch Coil Assembly
Figure 5 - Rotor
Automated Detergent Dispenser (Load & Go™ System) —
Skip adding detergent to every load with the Load & Go™
system. The Load & Go™ cartridge holds up to a month’s
worth of detergent so you can simply fill it and forget it.
During the wash cycle, the Control signals the Bulk Dispense
Pump (via the Relay Expansion Board) to pump detergent
from the Load & Go cartridge to the Single Dose detergent
dispenser. Next, the detergent water valve is activated and
flushes the detergent into the basket.
Single Dose
Detergent
Dispenser
Oxi &
Bleach
Load & Go
Cartridge
Bulk Dispense
Pump
Single Dose
Detergent
Fabric
Softener
Detergent Valve
Figure 6 - Viewed from Top
1-4 n Whirlpool & Maytag Direct Drive Top Load Washer
Figure 7 - Viewed from under top panel
GENERAL INFORMATION
Model/Serial Number Label & Tech Sheet Location
Model & Serial Number
Label Location
Model # WTW9500EC1
Serial # C42510000
Figure 8 - Model / Serial Number Location
Tech Sheet Location
(Access Under Cabinet Top)
Figure 9 - Tech Sheet Location
Whirlpool & Maytag Direct Drive Top Load Washer n 1-5
GENERAL INFORMATION
Model & Serial Number Nomenclature
MODEL NUMBER
W
T
W
9500
INTERNATIONAL SALES OR
MARKETING CHANNEL
BRAND
W = Whirlpool; M = Maytag
ACCESS
T or V = Top Load; F or H = Front Load
PRODUCT
W = Washer; D = Dryer
FEATURE SET
9500 = 6.2 Cu Ft/GBPM Drive (Cabrio)
B955 = 5.3 Cu Ft/GBPM Drive (Bravos)
YEAR OF INTRODUCTION
D = 2014; E = 2015; F = 2016
COLOR CODE
W = White; C = Chrome Shadow
ENGINEERING CHANGE
0 = Basic Release; 1 = First Revision; 2 = Second Revision
SERIAL NUMBER
C
4
25
PRODUCTION SITE
C = CLYDE, OH
YEAR OF PRODUCTION
4 = 2014
WEEK OF PRODUCTION
PRODUCT SEQUENCE NUMBER
1-6 n Whirlpool & Maytag Direct Drive Top Load Washer
10000
E
W
0
GENERAL INFORMATION
Product Specifications
ELECTRICAL
Line Voltage :
Frequency :
Amps :
Low Volts Power Supply :
120 VAC
60 Hz
15A
+12V, +5V
PRIMARY FEATURES
Capacity :
Control Panel :
Sound Package :
Spin Speed (Max) :
Basket Material :
Wash Action :
Window :
Energy Star® Qualified :
6.2 cu. ft.
Capacitive Touch/Electronic
Quiet Wash™
1100 RPM
Stainless Steel
Impeller
Yes
Yes
DISPENSERS
Load & Go :
Single Dose Detergent :
Fabric Softener :
Liquid Bleach / Oxi :
Liquid HE Detergent Only
Liquid HE Detergent Only *
Liquid Only
Liquid Only
WASH
What to Wash :
Temperatures :
Soil Levels :
Mixed, Whites, Casuals, Jeans, Towels, Delicates, ActiveWear,
and Bulky Sheets
Normal, ColorLast, HeavyDuty, Oxi Sanitize, Deep Water, Cold
Wash, and Quick
(5) Cold, Cool, Tap Cold, Warm, Hot
(4) Normal, Medium, Light, Heavy
OPTIONS
Delay Start :
Washer Options :
Up to 12 hours
Extra Rinse, Oxi, Presoak, Steam Clean, Delay Wash
How to Wash :
DIMENSIONS
Height :
Width :
Depth :
Gross Weight :
41-3/8" (105 cm)
29-1/2" (74.93 cm)
30" (76.2 cm)
201 lbs. (91.17 kg)
* Do not place single-dose laundry packets or powder detergent into the dispenser. Add single-dose laundry packets or powder detergent directly to the washer basket.
Whirlpool & Maytag Direct Drive Top Load Washer n 1-7
GENERAL INFORMATION
Notes
1-8 n Whirlpool & Maytag Direct Drive Top Load Washer
DIAGNOSTICS & TROUBLESHOOTING
Section 2:
Diagnostics &
Troubleshooting
This section provides diagnostic, fault codes, and
troubleshooting information for the “Whirlpool & Maytag
Direct Drive Top Load Washer.”
„„ Diagnostic Guide
„„ Diagnostic LED - Main Control
„„ Self Diagnostic Mode
„„ Activating Service Diagnostic Mode
„„ Key Activation & Encoder Test
„„ Service Test Mode
„„ Load & Test Cycle Functions Numbers Chart
„„ Service Diagnostics Verification Cycle
„„ Software Version Display
„„ Fault/Error Codes
„„ Exiting Service Diagnostic Mode
„„ Troubleshooting Guide
Whirlpool & Maytag Direct Drive Top Load Washer n 2-1
DIAGNOSTICS & TROUBLESHOOTING
For Service Technician Use Only
Diagnostic Guide
Before servicing, check the following:
„„ Make sure there is power at the wall outlet.
„„ Has a household fuse blown or circuit breaker tripped?
Was a regular fuse used? Inform customer that a timedelay fuse is required.
„„ Are both hot and cold water faucets open and water
supply hoses unobstructed?
„„ Make sure drain hose is not sealed into drain pipe, and
that there is an air gap for ventilation. Ensure drain
height is between 39” (991 mm) and 8’ (2.4 m) above
the floor.
„„ All tests/checks should be made with a VOM (voltohm-milliammeter) or DVM (digital-voltmeter) having a
sensitivity of 20,000 Ω per volt DC or greater.
„„ Resistance checks must be made with washer
unplugged or power disconnected.
„„ IMPORTANT: Avoid using large diameter probes when
checking harness connectors as the probes may
damage the connectors upon insertion.
„„ Check all harnesses and connections before replacing
components. Look for connectors not fully seated,
broken or loose wires and terminals, or wires not
pressed into connectors far enough to engage metal
barbs.
„„ A potential cause of a control not functioning is
corrosion or contamination on connections. Use an
ohmmeter to check for continuity across suspected
connections.
„„ When removing AC power, allow time for the main
control (ACU) to completely power down. Verify this
by examining the diagnostic LED – it should be solidly
off. At a minimum, leave AC power removed for one
minute.
Diagnostic LED – Main Control
A troubleshooting tool has been implemented onto the main
control board—a diagnostic LED (see Figure 1). LED Flashing –
The Control is detecting correct incoming line voltage and the
processor is functioning. LED OFF or ON – Control malfunction.
Perform TEST #1: Main Control (ACU), page 3-4, to verify main
control functionality.
Self Diagnostic Mode
These tests allow factory or service personnel to test and
verify all inputs to the main control board. You may want to
do a quick and overall checkup of the washer with these tests
before going to specific troubleshooting tests.
Activating Service Diagnostic Mode
1. Be sure the washer is in standby mode (plugged in with all
indicators off).
2. Select any three (3) buttons (except POWER) and follow
the steps below, using the same buttons (remember the
buttons and the order that the buttons were pressed):
Within 8 seconds,
• Press and Release the 1st selected button,
• Press and Release the 2nd selected button,
• Press and Release the 3rd selected button;
• Repeat this 3 button sequence 2 more times.
3. If this test mode has been entered successfully, all
indicators on the console will be illuminated for 5 seconds
with “888” showing in the three-digit display and a tone
will sound. If there are no saved fault codes, all indicators
on the console will momentarily turn off, and then only
the seven segment display will come back on and display
“888”. Upon entry to Service Diagnostic mode, all cycles
and options reset to factory default.
NOTE: The Service Diagnostic mode will time out after
10 minutes of user inactivity, or shut down if AC power is
removed from the washer.
Unsuccessful Activation
If entry into diagnostic mode is unsuccessful, refer to the
following indication and action:
Indication: None of the indicators or display turn on.
Action: Select any cycle.
¾¾ If indicators come on, try to change the function for
the three buttons used to activate the diagnostic test
mode. If any button is unable to change the function,
something is faulty with the button, and it will not
be possible to enter the diagnostic mode using that
button. Replace the user interface.
¾¾ If no indicators come on after selecting the cycle, go to
TEST #1: Main Control (ACU), page 3-4.
Activation with Saved Fault Codes
If there is a saved fault code, it will be flashing in the display.
Review the Fault/Error Codes table on pages 2-8 to 2-11 for
the recommended procedure. If there is no saved fault code,
“888” will be displayed.
LED
LOCATION
Figure 1 - Diagnostic LED
2-2 n Whirlpool & Maytag Direct Drive Top Load Washer
DIAGNOSTICS & TROUBLESHOOTING
For Service Technician Use Only
See “Activating Service Diagnostic Mode” to activate these buttons. Make sure all of step 3 is complete before activation.
Key Activation & Encoder Test
Successful Entry
All LEDs turn off except the POWER button indicator and the
START button indicator begins to flash.
NOTE: The Service Diagnostic mode must be activated before
entering the Key Activation & Encoder Test; see procedure on
page 2-2.
Load and Test Cycle Selection Procedure
Entry Procedure
Press and release the 1st button used to activate Service
Diagnostic mode. The following test will be available:
DIAGNOSTIC: Key Activation & Encoder Test
All indicator lights and display segments will be lit at the start
of this test. Pressing each button will turn off its corresponding
indicator(s) or display segment and sound a beep.
NOTE: A second press of the POWER button while in Key
Activation & Encoder Test or pressing and holding the 1st
button used to enter Service Diagnostic mode exits the Service
Diagnostic mode and returns the washer to standby mode.
Service Test Mode
NOTE: The Service Diagnostic mode must be activated before
entering Service Test Mode; see procedure on page 2-2.
NOTE: If, at any point, the user presses the POWER button
during Service Test Mode, the washer exits to standby mode.
Active Fault Code Display in Service Test Mode
If the display begins flashing in the format F#, then E# while
in Service Test Mode, it is displaying an active fault code (see
Fault And Error Codes charts on pages 2-8 to 2-11). Active fault
codes are codes that are currently detected. Only one active
fault code can be displayed at a time.
Entry Procedure
To enter Service Test Mode, press and release the 2nd button
used to activate the Service Diagnostic mode.
Loads, the Service Diagnostic Verification Cycle, and the
Calibration Cycles are all assigned function numbers. These are
defined in the chart on the following page.
The seven segment display will indicate the current selected
function number.
Use the Soil Level and Temperature buttons or the cycle
selector knob (Maytag) to select a function number. The Soil
Level button or turning the cycle selector knob clockwise will
increment through the function numbers and the Temperature
button or turning the cycle selector knob counterclockwise will
decrement through the function numbers.
Commanding Functions ‘On’ and ‘Off’ in Service
Test Mode
With the desired function number on the seven segment
display, the function can be toggled on and off by pressing the
START button. Each press will toggle the state of the function
from ‘off’ to ‘on’ or from ‘on’ to ‘off’. If the selected function
is currently active (commanded ‘on’), the seven segment
display will flash the function number at a 1 Hz rate (1 flash
per second). If the load is currently commanded ‘off’, the
seven segment display will show the function number without
flashing. NOTE: Activating any of the spin or agitate functions
will result in functions 10–14 reporting their status as ‘on’
because reported status is based on motor motion being
commanded.
Failure to Turn Load On Indication
If the number of functions (pumps, valves, and motor) allowed
on at the same time or the conditions to actuate the function
are not correct, the display will turn off momentarily and a
tone will sound. NOTE: There is a limit of four functions ‘on’ at
a time.
The chart on the following page indicates function and test
cycle function numbers:
Whirlpool & Maytag Direct Drive Top Load Washer n 2-3
DIAGNOSTICS & TROUBLESHOOTING
For Service Technician Use Only
Load and Test Cycle Function Numbers Chart
NOTE: Some functions will not be available on all models
Display
Function
Notes
000
Toggle Lid Lock
Note: To lock or unlock the lid, all loads (pumps, motor, valves, and
heater) must be off and the lid must be closed.
001
Toggle Cold Valve
002
Toggle Hot Valve
003
Toggle Fresh Fill Valve
For water flow, the cold and/or hot water valve(s) should be turned on
first.
004
Toggle Detergent Valve
For water flow, the cold and/or hot water valve(s) should be turned on
first.
005
Toggle Fabric Softener Valve
For water flow, the hot water valve should be turned on first.
006
Toggle Oxi Valve
For water flow, the hot water valve should be turned on first.
007
Toggle Bleach Valve
For water flow, the hot water valve should be turned on first.
008
Toggle Drain Pump
009
Toggle Recirc. Pump
010
Toggle Low Speed Spin
Lid must be closed and locked for this to be enabled.
Note: The basket must be empty for this function.
011
Toggle Mid Speed Spin
Lid must be closed and locked for this to be enabled.
Note: The basket must be empty for this function.
012
Toggle High Speed Spin
Lid must be closed and locked for this to be enabled.
Note: The basket must be empty for this function.
013
Toggle Slow Agitate
Lid must be closed and locked for this to be enabled.
Note: The basket must be empty for this function.
014
Toggle Fast Agitate
Lid must be closed and locked for this to be enabled. Note: The basket
must be empty for this function.
016
Toggle Basket Light
Note: Basket light not available on all models.
017
Toggle Heater
Note: To actuate the heater, all functions (pumps, motor, and valves)
must be off and water level must be above the impeller. Not available on
all models.
018
Toggle Bulk Dispense Pump
Fill the bulk dispense pump with detergent. Look at the detergent cup for
flow, which will appear as a trickle after 11/2–2 minutes.
050
Run Factory Calibration
Note: For factory test only.
051
Service Diagnostics
Verification Cycle
(see Chart on page 2-5)
Service Diagnostics for repair verification and installation verification.
Upon completion, the UI will display 000. The Soil Level and Temperature
buttons can be used to review step results if Pass/ Fail criteria exist. If a
step has no Pass/Fail criteria, --- will be displayed.
052
Run Load Size Calibration
Cycle
This calibrates the main control to the washer for optimal load size
sensing. NOTE: Upon completion, the UI will display 000.
053
Run Dry Factory Calibration
Note: For factory test only.
075
Set Life Test Mode
Note: For factory test only. If life test mode is accidentally activated, Life
Test can be exited by removing power from the washer and waiting for
the control to power down as indicated by the diagnostic LED ceasing to
flash (5-3).
2-4 n Whirlpool & Maytag Direct Drive Top Load Washer
DIAGNOSTICS & TROUBLESHOOTING
For Service Technician Use Only
Service Diagnostics Verification Cycle
To activate the Service Diagnostics Verification Cycle, first enter Service Diagnostic Mode. Then activate Service Test Mode. Select
the function number associated with the Service Diagnostics Verification Cycle in the chart on page 2-4 and press the START
button. See the Service Test Mode section, page 2-3 for more details.
When Service Diagnostics Verification Cycle is activated, any function(s) that were manually commanded on will be turned off.
Service Diagnostics Verification Cycle will start and the step number within the Service Diagnostics Verification Cycle sequence
will be shown on the display. NOTE: The basket must be empty during this test.
Service Diagnostics Verification Cycle Chart (Whirlpool Models) *
Display
Washer
Function
Recommended
Procedure
Est. Time
in Seconds
001
Warm water fills through
the Detergent valve
If no water, use Service Test Mode to
manually turn on and test the valve.
10
002
Cold water fills through
the Fabric Softener valve
If no water, use Service Test Mode to
manually turn on and test the valve.
10
003
Hot water fills through
the Bleach/Oxi valve*
If no water, use Service Test Mode to
manually turn on and test the valve.
10
004
Warm water fills through
the detergent valve to
minimum water level
If no water, use Service Test Mode to
manually turn on and test the valve.
50-70
005
Validates pressure sensor
If this step fails, replace the machine control.
Up to 5
006
Validates inlet thermistor
If this step fails, go to and complete the
Temperature Thermistor test.
Up to 5
007
Validates IPM thermistor
If this step fails, replace the machine control.
Up to 5
008
Turns on bulk dispense
pump (on some models)
Use Service Test Mode to manually test the
motor.
10
009
Turns on heater
If heater does not turn on, use Service Test
Mode to manually turn on and test the
heater.
8
010
Recirculates for 10
seconds
If water is not being recirculated, use service
test load control to test the recirculation
pump.
10
011
Turns on basket light
(on some models)
If basket light does not turn on, use Service
Test Mode to manually turn on and test the
basket light.
10
012
Lid will lock
Lid must be closed. If lid does not lock, use
service test load control to manually test the
lid lock.
10
013
Skip
N/A
--Continued on following page . . .
* Washer functions may differ slightly for Maytag Models, refer to product tech sheet for Service Diagnostics Verification Cycle
Chart.
Whirlpool & Maytag Direct Drive Top Load Washer n 2-5
DIAGNOSTICS & TROUBLESHOOTING
For Service Technician Use Only
Service Diagnostics Verification Cycle Chart (Whirlpool Models)* continued
Display
Washer
Function
Recommended
Procedure
Est. Time
in Seconds
014
Drain pump on for 15
seconds
If water is not draining, use Service Test
Mode to test the drain pump.
20
015
Drain pump and recirc.
pump on for 25-30
seconds.
If water is not being drained or recirculated,
use Service Test Mode to test the drain
pump.
<10
016
Pause
N/A
5
017
Agitate for 5 seconds
Use Service Test Mode to manually test the
motor.
5
018
Low speed spin for 5
seconds
Use Service Test Mode to manually test the
motor.
5
019
Spin for 20-30 seconds
Use Service Test Mode to manually test the
motor.
30-40
020
Agitate for 10 seconds
Use Service Test Mode to manually test the
motor.
10
Unlock lid
If lid does not unlock, use service test load
control to manually test the lid lock.
5
Total time in minutes
Appx. 3-4 mins.
* Washer functions may differ slightly for Maytag Models, refer to product tech sheet for Service Diagnostics Verification Cycle
Chart.
Service Diagnostics Verification Cycle Pass/Fail
Indication
After the Service Diagnostics Verification Cycle completes, the
Pass or Failure status of each step in the Service Diagnostics
Verification Cycle is available by the following procedures:
Press the soil level or temperature buttons. The sequence step
increments using the soil level button and decrements using
the temperature button.
The display will alternate between the cycle test step and the
test result, displaying each for 1 second on the seven segment
display: “PAS” for Pass, “FAL” for Failure, “---” for no result/
cannot test.
Exiting Service Diagnostics Verification Cycle
Mode
Press the POWER button. All loads will be turned off and the
washer will enter standby.
Fault Detection During Service Diagnostics
Verification Cycle
Execution Some faults will stop the cycle execution (see Fault
And Error Codes charts on pages 2-8 to 2-11 for those faults
[marked with ‡] that stop the washer). If a fault is detected,
the washer will stop executing the cycle and the step during
which the fault was encountered will remain on the display.
If no action is taken within 10 minutes, the display will be
cleared and the washer will enter standby mode.
2-6 n Whirlpool & Maytag Direct Drive Top Load Washer
DIAGNOSTICS & TROUBLESHOOTING
For Service Technician Use Only
Software Version Display
Up to eight Fault/Error codes may be stored. When the oldest
fault code is displayed, additional presses of the 3rd button
will result in a triple beep, then display of the most recent fault
code. If each press of the 3rd button results in a triple beep
and the display shows “888”, no saved fault codes are present.
NOTE: The Software Version Display mode will time out after
10 minutes of user inactivity and return to standby mode.
Entry Procedure
To enter Software Version Display, press and hold the 2nd
button used to activate the Service Diagnostic mode for 5
seconds. Upon entry, all LEDs on the console will turn off,
then the display will automatically cycle through the following
information:
• UI software revision code (U major revision number,
U minor revision number, U test revision number)
• UI GEE file software revision code (b major revision
number, b minor revision number, b test revision number)
• Maytag Only: UI touch firmware revision code (t major
revision number, t minor revision number, t test revsion
number)
• UI touch EEPROM revision code (o major revision number,
o minor revision number, o test revision number)
• UI audio software revision code (A major revision number,
A minor revision number, A test revision number)
• ACU software revision code (C major revision number,
C minor revision number, C test revision number)
• ACU GEE file revision code (h major revision number,
h minor revision number, h test revision number)
• MCI GEE file revision code (n major revision number,
n minor revision number, n test revision number)
• Cycle design revision code (d major revision number,
d minor revision number, d test revision number)
Advancing Through Saved Fault/Error Codes
Exit Procedure
Clearing Fault Codes
Procedure for advancing through saved fault codes:
 beep tone 
second most
recent fault code is
displayed
Repeat
 beep tone 
third most recent
fault code is
displayed
Repeat
 beep tone  fourth most recent
fault code is
displayed
Repeat
 beep tone 
.
.
.
Repeat
.
.
.
.
.
.
.
.
.
fifth most recent
fault code is
displayed
.
.
.
 triple beep  no additional fault
codes are stored-back to the most
recent fault code
To clear stored fault codes, enter Service Diagnostic mode.
Then press and hold the 3rd button used to enter Service
Diagnostic mode for 5 seconds. Once the stored fault codes
are successfully erased, the seven segment display will show
“888” and a beep will sound.
Pressing the POWER button will exit Software Version Display
and return washer to standby mode.
Fault/Error Codes
Refer to Fault/Error Codes chart on pages 2-8 to 2-11.
Fault/Error Code Display Method
Press and release
the 3rd button used
to activate Service
Diagnostics
EXITING SERVICE DIAGNOSTIC MODE
Fault codes are displayed by alternately showing F# and E#. All
fault codes have an F# and an E#. The F# indicates the suspect
System/Category. The E# indicates the suspect Component
system.
Use either of the two methods below to exit diagnostic mode.
• Pressing and holding the 1st button used to activate
the Service Diagnostic mode for 5 seconds.
• Pressing the POWER button once or twice, depending
on diagnostic procedure.
Whirlpool & Maytag Direct Drive Top Load Washer n 2-7
DIAGNOSTICS & TROUBLESHOOTING
For Service Technician Use Only
Fault and Error Codes
WARNING
Electrical Shock Hazard
Disconnect power before servicing.
Replace all parts and panels before operating.
Failure to do so can result in death or
electrical shock.
Code
Description
F0E2
Oversuds
Fault is displayed when suds prevent the basket from spinning up to speed or the
pressure sensor detects rising suds level. The main control will flush water in an
attempt to clear suds. If the water flush is unable to correct the problem, this may
indicate:
• Not using HE detergent.
• Excessive detergent usage.
• Check pressure hose connection from tub to main control. Is hose pinched, kinked,
plugged, or leaking air?
• Mechanical friction on drive mechanism or basket (items between basket and tub).
Explanation and Recommended Procedure
F0E3
Overload
Fault is displayed when the main control detects a load size that exceeds the washer’s
capacity OR basket cannot be turned. This may signify:
• Load size exceeds washer capacity. Remove excess laundry, then restart the cycle.
• Mechanical friction on drive mechanism or basket (items between basket and tub).
F0E4
Spin Limited by Water
Temperature
Fault is displayed when the water temperature is too high to have spin at final speed.
Speed will be limited to 500 rpm.
• Check water valve function. See TEST #2: Valves, page 3-6.
F0E5
“OFB”
Off Balance Load
F1E1‡
Main Control Fault
Indicates a main control fault.
• See TEST #1: Main Control, page 3-4.
F1E2‡
Main Control Fault
Indicates a fault of the motor control section of the main control.
• See TEST #3b: Drive System – Motor, page 3-9.
F2E1
UI Stuck Button
F2E3
UI Mismatch
F2E4
UI Software Error:
Incompatible
Parameter File
F2E5
UI Software Error:
Parameter Memory
Invalid
Fault is displayed when an off balance condition is detected.
• Check for weak suspension. Basket should not bounce up and down more than
once when pushed.
• Items should be distributed evenly when loading.
Indicates that the user interface is detecting that a button is continuously activated.
• See Key Activation & Encoder Test, page 2-3.
Indicates that the machine control or user interface ID do not match the expected
values.
• Verify that the ACU and UI part numbers are correct.
Indicates that a parameter file in the UI is not correct.
• Replace the user interface.
Indicates that a parameter file in the UI is corrupt.
• Replace the user interface.
‡This fault will stop the washer during Service Diagnostics.
2-8 n Whirlpool & Maytag Direct Drive Top Load Washer
DIAGNOSTICS & TROUBLESHOOTING
For Service Technician Use Only
Fault and Error Codes (continued)
Code
Description
F3E1‡
Pressure System Fault
F3E2
Inlet Water
Temperature Fault
Fault is displayed when the inlet thermistor is detected to be open or shorted.
• See TEST #5: Temperature Thermistor, page 3-11.
F3E4
Bulk Dispense Fault
Fault is displayed when the connection between the main control board and the Rex
Board is not detected.
• See TEST #12: Bulk Dispense Pump and Relay Expansion Board, page 3-18.
F4E1‡
Heater Stuck On
F4E2
Heater Not Turning On
Fault is displayed when the heater has been turned ON by the control, but the control
cannot detect that the heater is ON.
• See TEST #9: Heater Element, page 3-15.
F5E1
Lid Switch Fault - Lid
Is Up
Fault is displayed if lid is in locked state, but lid switch is open; control not sensing the
strike in the lid lock.
• User presses START with lid open.
• The main control cannot detect the lid switch opening and closing properly.
• See TEST #8: Lid Lock, page 3-14.
F5E2
Lid Lock Will Not Lock
Or Lid Lock Failure
Fault is displayed if any of the following conditions occur:
• Lid is not closed completely due to interference.
• Check for lock interference with lid or lock bezel.
• Wash media buildup is preventing the lock bolt from extending.
• Main control detects open lid switch when attempting to lock.
• Main control cannot determine if lid lock is in a locked state.
• See TEST #8: Lid Lock, page 3-14.
F5E3
Explanation and Recommended Procedure
Fault is displayed when the main control detects an out of range pressure signal.
• Check pressure hose connection from tub to main control. Is hose pinched, kinked,
plugged, or leaking air?
• See TEST #6: Water Level, page 3-12.
Fault is displayed when the heater is ON when it should be OFF.
• See TEST #9: Heater Element, page 3-15.
Lid Lock Will No Unlock Fault is displayed when one of the following conditions occurs:
• Excessive force on lid is preventing lock bolt from retracting.
• Wash media buildup is preventing lock bolt from retracting.
• Main control cannot determine if lid lock is in an unlocked state.
• See TEST #8: Lid Lock, page 3-14.
F5E4
Lid Not Opened
Between Cycles
F6E2
Communication Error:
UI Cannot Hear ACU
F6E3
Communication Error:
ACU Cannot Hear UI
F7E0
Loss Of Power
F7E1
Loss of Power During
Spin
Fault is displayed when one of the following conditions occurs:
• User presses START with lid open.
• User presses START after a predetermined number of consecutive washer cycles
without opening lid.
• The main control cannot detect the lid switch opening and closing properly.
• See TEST #8: Lid Lock, page 3-14.
Fault is displayed when communication between the UI and the ACU has not been
detected.
• Check continuity in the UI harness.
• Complete Test #1: Main Control, page 3-4 and Test #4: Keys and Encoders, page 3-10.
Fault is displayed when the main control detects control voltage is too low or lost.
• Check power at outlet.
• Check circuit breakers, fuses, or junction box connections.
• Check AC power cord for continuity.
• See TEST #1: Main Control, page 3-4.
Fault is displayed when power is lost during spin. This fault forces the washer to pause
for 5 minutes to allow the basket to stop before continuing the cycle.
• See F7E0 recommendations above.
‡This fault will stop the washer during Service Diagnostics.
Whirlpool & Maytag Direct Drive Top Load Washer n 2-9
DIAGNOSTICS & TROUBLESHOOTING
For Service Technician Use Only
Fault and Error Codes (continued)
Code
Description
Explanation and Recommended Procedure
F7E2
Motor Drive Module
Over Temperature
F7E3
Motor Drive Module
Over Current
F7E4
Motor Drive Module
Over Voltage
F7E5
Shifter Failure
Fault is displayed when the main control determines the shifter is not engaging the
basket for spin or disengaging it for wash.
• Check shifter connectors.
• Check for clothing or another item wedged between the impeller and the basket
that could bind them together.
• Check that the shifter slider moves freely.
• See TEST #3a: Drive System – Shifter, page 3-7.
F7E6
Motor Circuit Open
Fault is displayed when main control detects one or more of the motor lines is open.
• Check motor circuit.
• See TEST #3: Drive System, page 3-7 or TEST #3b: Drive System – Motor, page 3-9.
F7E7
Motor Start Failure
Fault is displayed when the main control is unable to get to the commanded motor
speed.
• Mechanical friction on drive mechanism or basket (items between basket and tub).
• Load off balance. Items should be distributed evenly when loading.
• See TEST #3: Drive System, page 3-7 or TEST #3b: Drive System – Motor, page 3-9.
F7E8
Motor Stator Over
Temperature
Fault is displayed when the main control determines the motor temperature is too
high.
• Perform service calibration to calibrate water level and load size detection.
• Mechanical friction on drive mechanism or basket (items between basket and tub).
F7E9
Locked Rotor
Fault is displayed when the main control determines that the motor is not moving
when it is being actively driven.
• Mechanical friction on drive mechanism or basket (items between basket and tub).
• See TEST #3: Drive System, page 3-7 or TEST #3b: Drive System – Motor, page 3-9.
“LF” or
F8E1‡
Long Fill
Fault is displayed when the water level does not change for a period of time OR water
is present but the control does not detect the water level changing.
• Is water supply connected and turned on?
• Are hose screens plugged?
• Is water siphoning out of the drain hose?
• Check for proper drain hose installation.
• Low water pressure; fill times longer than 10 minutes.
• Is the pressure hose connection from the tub to the main control pinched, kinked,
plugged, or leaking air?
• See TEST #2: Valves, page 3-6.
F8E3‡
Overflow or Flood
Condition
Fault is displayed when main control senses water level that exceeds washer capacity.
• Check pressure hose connection from tub to main control. Is hose pinched, kinked,
plugged, or leaking air?
• Check for proper drain hose installation. Is water siphoning out of the drain hose?
Drain hose must not be more than 4.5” (114 mm) into the drain pipe. Make sure
drain hose is not sealed into drain pipe, and that there is an air gap for ventilation.
Ensure that drain height is between 39” (991 mm) and 8’ (2.4 m) above the floor.
• May signify problem with water inlet valves.
• Pressure transducer fault on main control.
• See TEST #2: Valves, page 3-6 and TEST #6: Water Level, page 3-12.
Fault occurs when the main control detects a problem in the motor drive. See TEST
#3b: Drive System – Motor, page 3-9.
‡This fault will stop the washer during Service Diagnostics.
2-10 n Whirlpool & Maytag Direct Drive Top Load Washer
DIAGNOSTICS & TROUBLESHOOTING
For Service Technician Use Only
Fault and Error Codes (continued)
Code
Description
F8E6
Water Hazard
Fault is displayed when main control senses water in the tub and the lid has been left
open for more than 10 minutes.
• Check pressure hose connection from tub to main control. Is hose pinched, kinked,
plugged, or leaking air?
• Check for proper drain hose installation. Is water siphoning out of the drain hose?
Drain hose must not be more than 4.5” (114 mm) into the drain pipe. Make sure
drain hose is not sealed into drain pipe, and that there is an air gap for ventilation.
Ensure that drain height is between 39” (991 mm) and 8’ (2.4 m) above the floor.
• May signify problem with water inlet valves.
• Pressure transducer fault on main control.
• May signify problem with lid lock.
• See TEST #2: Valves, page 3-6, TEST #6: Water Level, page 3-12, or TEST #8: Lid
Lock, page 3-14.
“drn” or
“dr” F9E1‡
Drain Pump System
Problem - Long Drain
Fault is displayed when the water level does not change after the drain pump is on.
• Is the drain hose or the drain pump clogged?
• Is the drain hose height greater than 8’ (2.4 m)?
• Is the pressure hose connection from the tub to the main control pinched, kinked,
plugged, or leaking air?
• Too much detergent.
• Is the pump running? If not, see TEST #7: Drain Pump, page 3-13.
F9E2
Water Ring Detected,
Pump Drive System
Problem
Explanation and Recommended Procedure
Fault is displayed when the system is unable to drain water from load.
• Is the drain hose or the drain pump clogged?
• Is the drain hose height greater than 8’ (2.4 m)?
• Is the pressure hose connection from the tub to the main control pinched, kinked,
plugged, or leaking air?
• Too much detergent.
• Is the pump running? If not, see TEST #7: Drain Pump, page 3-13.
‡This fault will stop the washer during Service Diagnostics.
Whirlpool & Maytag Direct Drive Top Load Washer n 2-11
DIAGNOSTICS & TROUBLESHOOTING
For Service Technician Use Only
Troubleshooting Guide
NOTE: Always check for error codes first (pages 2-8 to 2-11)
Some tests will require accessing components. See Section 4, “Component Access” for component locations. For detailed testing
procedures, refer to Section 3, “Component Testing.”
Problem
Possible Cause
Checks & Tests
Won’t Power Up
• No operation
• No keypad
response
• No LEDs or display
No power to washer.
Check power at outlet, check circuit breakers, fuses, or junction
box connections.
Connection problem between AC
plug and main control.
Check the AC power cord for continuity.
Connections between main control
and UI.
Check connections and continuity between main control and UI.
User Interface problem.
See TEST #4: Keys and Encoders, page 3-10 and TEST #10:
Service LEDs, page 3-16.
Main Control problem.
See Test #1: Main Control (ACU), page 3-4.
Connections between main control
and basket light.
Check connections and continuity between main control and
basket light.
Basket Light.
See TEST #11: Basket Light, page 3-17.
Main Control problem.
See Test #1: Main Control (ACU), page 3-4.
Basket Light Won’t
Turn On (on some
models)
Won’t Start Cycle
No response when
START is pressed
Important: Starting a
cycle requires “Press
and hold” of START
button
UI Won’t Accept
Selections
No Sounds When
Keys Are Pressed
Won’t Fill
Overfills
Lid lock mechanism not functioning.
1. Lid not closed due to interference.
2. Lock not closed due to interference.
3. See TEST #8: Lid Lock, page 3-14.
Connections between main control
and UI.
Check connections and continuity between main control and UI.
User Interface problem.
See TEST #4: Keys and Encoders, page 3-10 and TEST #10:
Service LEDs, page 3-16.
Main Control problem.
See Test #1: Main Control (ACU), page 3-4.
Connections between main control
and UI.
Check connections and continuity between main control and UI.
User Interface problem.
See TEST #4: Keys and Encoders, page 3-10 and TEST #10:
Service LEDs, page 3-16.
Main Control problem.
See Test #1: Main Control (ACU), page 3-4.
Button sounds are turned off.
See TEST #4: Keys and Encoders, page 3-10.
Connections between main control
and UI.
Check connections and continuity between main control and UI.
User Interface problem.
See TEST #4: Keys and Encoders, page 3-10 and TEST #10:
Service LEDs, page 3-16.
Main Control problem.
See Test #1: Main Control (ACU), page 3-4.
No water supplied to washer.
1. Check water connections to washer.
2. Verify that hot and cold waster supply is on.
Plugged filter/screen.
Check for plugged filter or screen in the water valve or hoses.
Drain hose installation.
Check for proper drain hose installation.
Valve problem.
See TEST #2: Valves, page 3-6.
Main Control problem.
See Test #1: Main Control (ACU), page 3-4.
Pressure hose.
See TEST #6: Water Level, page 3-12.
Valve problem.
See TEST #2: Valves, page 3-6.
Washer requires calibration.
Perform Service Calibration, page 2-4.
Pressure transducer on main control. See Test #1: Main Control (ACU), page 3-4.
2-12 n Whirlpool & Maytag Direct Drive Top Load Washer
DIAGNOSTICS & TROUBLESHOOTING
For Service Technician Use Only
Troubleshooting Guide (continued)
Problem
Bulk Dispense Not
Dispensing Detergent
(not on all models)
Won’t Dispense
Fabric Softener or
Oxi (Oxi not on all
models)
Possible Cause
Checks & Tests
Connections between main control,
Rex board, and bulk dispense pump.
Check connections and continuity between main control, Rex
board, and bulk dispense pump.
Plugged bulk dispense hose.
Check bulk dispense hose for obstructions.
Harness connections.
Check harness connections between main control, Rex board, and
bulk dispense pump.
Bulk dispense pump problem.
See TEST #12: Bulk Dispense Pump and Relay Expansion Board,
page 3-18.
Rex board problem.
See TEST #12: Bulk Dispense Pump and Relay Expansion Board,
page 3-18.
Main Control problem.
See Test #1: Main Control (ACU), page 3-4.
No water supplied to washer.
Obstruction in dispenser.
Clean obstruction from dispenser.
Valve problem.
See TEST #2: Valves, page 3-6.
Main Control problem.
See Test #1: Main Control (ACU), page 3-4.
Won’t Recirculate the Plugged recirculation hose.
Water (Recirculation
Obstructions to recirculation pump.
Pump not on all
models)
Incorrect Water
Temperature
Won’t Agitate
Won’t Spin
Won’t Drain
(continued next page)
1. Check water connections to washer.
2. Verify that hot and cold waster supply is on.
Check recirculation hose for obstructions.
Check tub sump under impeller plate and basket for obstructions.
Harness connections.
Check harness connections between main control and recirculation
pump.
Recirculation pump problem.
See TEST #7: Drain Pump & Recirc. Pump, page 3-13.
Main Control problem.
See Test #1: Main Control (ACU), page 3-4.
Water hose installation.
Make sure inlet hoses are connected properly.
Temperature thermistor.
See TEST #5: Temperature Thermistor, page 3-11.
Valve problem.
See TEST #2: Valves, page 3-6.
Main Control problem.
See Test #1: Main Control (ACU), page 3-4.
Water covering the impeller?
See TEST #6: Water Level, page 3-12.
Is lid lock showing open during the
cycle?
See TEST #8: Lid Lock, page 3-14
Harness connections.
Check harness connections between main control and drive
system.
Shifter problem.
See TEST #3a: Drive System - Shifter, page 3-7.
Motor problem.
See TEST #3b: Drive System - Motor, page 3-9.
Main Control problem.
See Test #1: Main Control (ACU), page 3-4.
Is lid lock showing open during the
cycle?
See TEST #8: Lid Lock, page 3-14.
Harness connections.
Check harness connections between main control and drive
system.
Shifter problem.
See TEST #3a: Drive System - Shifter, page 3-7.
Motor problem.
See TEST #3b: Drive System - Motor, page 3-9.
Main Control problem.
See Test #1: Main Control (ACU), page 3-4.
Drain hose installation.
Check for proper drain hose installation. Make sure it is not
inserted more than 4.5” (114 mm). Make sure drain hose is not
sealed into drain pipe, and that there is an air gap for ventilation.
Standpipe position.
Ensure drain height is between 39” (991 mm) and 8’ (2.4 m) above
the floor.
Plugged drain hose.
Check drain hose for obstructions.
Whirlpool & Maytag Direct Drive Top Load Washer n 2-13
DIAGNOSTICS & TROUBLESHOOTING
For Service Technician Use Only
Troubleshooting Guide (continued)
Problem
Won’t Drain
(continued)
Cycle Time Longer
Than Expected
Poor Wash
Performance
Please reference Use
& Care Guide
Possible Cause
Checks & Tests
Obstructions to drain pump.
Check tub sump under impeller plate & basket for obstructions.
Harness connections.
Check harness connections between main control and drain pump.
Drain pump.
See TEST #7: Drain Pump, page 3-13.
Main Control problem.
See Test #1: Main Control (ACU), page 3-4.
Oversuds.
1. Verify use of HE detergent.
2. Excessive detergent usage.
Off balance.
1. Load is off balance.
2. Balance ring water leak.
Drain hose installation.
Check for proper drain hose installation. Make sure it is not
inserted more than 4.5” (114 mm). Make sure drain hose is not
sealed into drain pipe, and that there is an air gap for ventilation.
Standpipe position.
Ensure drain height is between 39” (991 mm) and 8’ (2.4 m) above
the floor.
Draining slowly.
Check for pump or drain hose obstructions.
Water pressure drop.
Results in longer fill time.
Friction or drag on drive.
Check motor and bearings; check for items between tub and
basket.
Weak suspension.
Basket should not bounce up and down more than once when
pushed.
Oversuds.
1. Verify use of HE detergent.
2. Excessive detergent usage.
Load is tangling.
1. Washer not loaded properly.
2. Perform Service Calibration, page 2-4.
Incorrect water level.
1. Perform Service Calibration, page 2-4.
2. See TEST #2: Valves, page 3-6.
3. See TEST #6: Water Level, page 3-12.
Clothes wet after cycle is complete
(not water saturated, but very damp)
1. Overloaded washer.
2. Oversuds (see above).
3. Items caught in tub sump.
4. Weak suspension.
5. Shifter not moving into position.
6. Cold/Rinse water > 105°F (40°C).
7. See TEST #7: Drain Pump, page 3-13.
8. See TEST #3b: Drive System - Motor, page 3-9.
Load not rinsed.
1. Check proper water supply.
2. Not using HE detergent.
3. Washer not loaded properly.
4. Shifter not moving into spin position.
5. See TEST #2: Valves, page 3-6.
6. See TEST #3b: Drive System - Motor, page 3-9.
Not cleaning clothes.
1. Washer not loaded properly.
2. Not using HE detergent.
3. Not using correct cycle.
4. Shifter not moving into position.
5. See TEST #3b: Drive System - Motor, page 3-9.
Fabric damage.
1. Washer overloaded.
2. Bleach added incorrectly.
3. Sharp items in tub.
Wrong option or cycle selection.
Refer customer to “Use & Care Guide”.
2-14 n Whirlpool & Maytag Direct Drive Top Load Washer
COMPONENT TESTING
Section 3:
Component Testing
This section provides a wiring diagram, control board
specifications, testing procedures and strip circuits for the
“Whirlpool & Maytag Direct Drive Top Load Washer.”
„„ Testing: Safety Information
„„ Wiring Diagram
„„ Component Testing
„„ TEST #1: Main Control (ACU)
„„ TEST #2: Valves
„„ TEST #3: Drive System
„„ TEST #3a: Drive System - Shifter
„„ TEST #3b: Drive System - Motor
„„ TEST #4: Keys and Encoders
„„ TEST #5: Temperature Thermistor
„„ TEST #6: Water Level
„„ TEST #7: Drain & Recirculation Pump
„„ TEST #8: Lid Lock
„„ TEST #9: Heater Element
„„ TEST #10: Service LEDs
„„ TEST #11: Basket Light
„„ TEST #12: Bulk Dispense Pump & REX
„„ Notes
Whirlpool & Maytag Direct Drive Top Load Washer n 3-1
TESTING COMPONENT
For Service Technician Use Only
DANGER
Electrical Shock Hazard
Only authorized technicians should perform
diagnostic voltage measurements.
After performing voltage measurements,
disconnect power before servicing.
Failure to follow these instructions can result in
death or electrical shock.
WARNING
Electrical Shock Hazard
Disconnect power before servicing.
Replace all parts and panels before operating.
Failure to do so can result in death or
electrical shock.
Voltage Measurement Safety Information
When performing live voltage measurements, you must do the following:
„„ Verify the controls are in the off position so that the appliance does not start when energized.
„„ Allow enough space to perform the voltage measurements without obstructions.
„„ Keep other people a safe distance away from the appliance to prevent potential injury.
„„ Always use the proper testing equipment.
„„ After voltage measurements, always disconnect power before servicing.
IMPORTANT: Electrostatic Discharge (ESD) Sensitive Electronics
ESD problems are present everywhere. Most people begin to feel an ESD discharge at approximately
3000V. It takes as little as 10V to destroy, damage, or weaken the main control assembly. The new
main control assembly may appear to work well after repair is finished, but a malfunction may occur
at a later date due to ESD stress.
„„ Use an anti-static wrist strap. Connect wrist strap to green ground connection point or unpainted metal in the appliance
-OR
„„ Touch your finger repeatedly to a green ground connection point or unpainted metal in the
appliance.
„„ Before removing the part from its package, touch the anti-static bag to a green ground
connection point or unpainted metal in the appliance.
„„ Avoid touching electronic parts or terminal contacts; handle electronic control assembly by edges only.
„„ When repackaging main control assembly in anti-static bag, observe above instructions.
IMPORTANT SAFETY NOTICE — “For Technicians only”
This service data sheet is intended for use by persons having electrical, electronic, and mechanical
experience and knowledge at a level generally considered acceptable in the appliance repair trade.
Any attempt to repair a major appliance may result in personal injury and property damage. The
manufacturer or seller cannot be responsible, nor assume any liability for injury or damage of any
kind arising from the use of this data sheet.
3-2 n Whirlpool & Maytag Direct Drive Top Load Washer
Wiring Diagram
IMPORTANT: Electrostatic discharge may cause damage to machine control electronics. See page 1 for
ESD information.
COMPONENT TESTING
NOTE: Schematic shows lock switch open.
For Service Technician Use Only
WIRING DIAGRAM
RELAY EXPANSION
BOARD
Line 1
Neutral
Ground
(on REX)
(on UI)
(on UI)
(on
ACU)
Whirlpool & Maytag Direct Drive Top Load Washer n 3-3
Figure 11 - Wiring Diagram
TESTING COMPONENT
For Service Technician Use Only
DANGER
Electrical Shock Hazard
Only authorized technicians should perform
diagnostic voltage measurements.
After performing voltage measurements,
disconnect power before servicing.
Failure to follow these instructions can result in
death or electrical shock.
Component Testing
TESTING WASHER COMPONENTS FROM THE
CONTROL
Before testing any of the components, perform the following
checks:
• The most common cause for mis-diagnosed control
failure is poor connections. Therefore, disconnecting,
inspecting and reconnecting wires will be necessary
throughout test procedures.
• All tests/checks should be made with a VOM or DVM
having a sensitivity of 20,000 ohms-per-volt DC, or
greater.
• Check all connections before replacing components,
looking for broken or loose wires, failed terminals, or
wires not pressed into connectors far enough.
• IMPORTANT: Voltage checks must be made with all
connectors attached to the boards.
• Resistance checks must be made with power cord
unplugged or power disconnected, and with wiring
harness or connectors disconnected from the control.
The testing procedures in this section may require the use
of needle probes to measure voltage. Failure to use needle
probes may damage the connectors.
IMPORTANT: Whenever the washer is tilted for service or
troubleshooting, drain water from the basket, remove any load
items in the basket, and, if equipped, remove bulk dispense
drawer.
TEST #1: Main Control (ACU)
This test checks for incoming and outgoing power to and from
main control. This test assumes that proper voltage is present
at the outlet.
1. Unplug washer or disconnect power.
2. Remove console to access main control.
3. Verify that ALL connectors are inserted all the way into the
main control.
4. Plug in washer or reconnect power.
5. With a voltmeter set to AC, connect black probe to J12-3
(Neutral) and red probe to J12-1 (L1).
¾¾ If 120 VAC is present, go to step 6.
¾¾ If 120 VAC is not present, check the AC power cord for
continuity (See Wiring Diagram, page 3-3.)
6. Is the “Diagnostic LED” flashing or continuously ‘ON’ or
‘OFF’? (See Figure 1, on page 3-5 for LED location.)
¾¾ Flashing: (+5 VDC present and micro operating)
proceed to Key Activation & Encoder Test, page 2-3.
¾¾ ON: (+5 VDC present but micro failure) continue to step
9.
¾¾ OFF: (+5 VDC missing or micro failure) proceed to step
7.
7. Check if console UI is affecting the main control DC supply.
a. Unplug washer or disconnect power, and wait for the
diagnostic LED to turn off.
b. Remove connector J18 from main control.
c. Plug in washer or reconnect power.
d. Recheck the Diagnostic LED per step 6.
¾¾ If the diagnostic LED is now flashing, go to Test #4: Keys
and Encoders, “None of the indicators light up”, step 4,
page 3-10. If diagnostic LED is not flashing, continue to
step 8.
8. Perform voltage checks inside header J18 on the board –
do not short pins together.
a. With a voltmeter set to DC, connect black probe to J18-3
(Circuit Gnd) and red probe to J18-1 (+5 VDC).
¾¾ If DC voltage is not present, go to step 9.
¾¾ If the DC voltage is present, but the diagnostic LED is
not flashing, continue to step 9.
9. Main Control has malfunctioned.
a. Unplug washer or disconnect power.
b. Replace the main control.
c. Reassemble all parts and panels.
d. Plug in washer or reconnect power. Perform Service
Diagnostics to verify repair.
Continue to next page for Main Control Board diagram
and Main Control Board connectors & pinouts
3-4 n Whirlpool & Maytag Direct Drive Top Load Washer
TROUBLESHOOTING TESTS
Open
Lid Sw
J18 User Interface
Home Sw
J18-3 Yel
Rtn (VSS)
LockIsMotor
J18-2flashing
Blu Wideor
6.
the “Diagnostic COMPONENT
LED”
TESTING
Lock Motor
e J18-1 Blk
continuously
‘ON’ or ‘OFF’?
(See 5V
Figure
2
Sw Out
below for LED location.)J19 Basket Light
J19-2 Blkand–micro
LED
¾
Flashing: (+5VDC present
e J19-1 Red
+LED
UI
Yel
Brn
Blu
Red
Vlt
LID LOCK
Fresh Fill Valve
J6-6
Detergent Valve
J6-5 Grn
Cold Valve
J6-4 Blu
Hot Valve
J6-3 Blk
Oxi Valve (not
J6-2 Brn
on all models)
e
J6-1
J2-7 GryWhenever
Softener Valve
IMPORTANT:
the washer is tilted
for Wht
J2-6
Pre
Wash
(not
service or troubleshooting,
drain water from the
on all models)
basket,
remove
any
load
items
in the basket,
J2-5
Open (FIGURE 1)
MAIN CONTROL
BOARD
J2-4
Wht
Neutral
and, if J2-3
equipped,Open
remove bulk dispense drawer.
J2-2 Blk Whenever
Thermistor the washer is tilted for
IMPORTANT:
e
J2-1 Blk Rtn (VSS)
FOR SERVICE TECHNICIAN’S USE ONLY
For Service Technician Use Only
BASKET
LIGHT
VALVES & THERMISTOR
J2-12
J2-11
J2-10
J2-9
J2-8
operating)
proceed to Key
&
6. Is the “Diagnostic
LED”Activation
flashing or
Encoder
Test, ‘ON’
pageor3.‘OFF’? (See Figure 2
continuously
¾
ON:for
(+5VDC
present but micro failure)
below
LED location.)
TEST
Main Control
(ACU)
service#1:
or troubleshooting,
drain
water from the continue to step 9.
Flashing: (+5VDC present and micro
basket,
load items
the basket,
This
testremove
checks any
for incoming
andinoutgoing
power ¾
J18
User
¾
OFF: (+5VDC
or micro failure)
operating)
proceedmissing
to Key Activation
& Pumps
J4
and,
if
equipped,
remove
bulk
dispense
drawer.
to
and
from
main
control.
This
test
assumes
that
proceed
to
step
7.
Interface
Encoder Test, page 3.
& Shifter
proper voltage is present at the outlet.
7.
Check
if
console
UI
is
affecting
the
main
¾
ON: (+5VDC present but micro failure)
TEST
#1:washer
Main or
Control
(ACU)
1. J6
Unplug
disconnect
power.
Lid
control
continueDCtosupply.
step 9.
2.
Remove
console
to access
control.
ThisLock
test checks
for incoming
andmain
outgoing
power a.
Unplug
washermissing
or disconnect
power,
and
¾
OFF: (+5VDC
or micro
failure)
to
fromthat
main
control.
This test
3. and
Verify
ALL
connectors
areassumes
insertedthat wait
for the
diagnostic
proceed
to step
7. LED to turn off.
J19the
Basket
proper
voltage
present
the outlet.
all
way
intoisthe
mainatcontrol.
b.
connector
from main
7. Remove
Check if console
UI J18
is affecting
the control.
main
Light
1. Plug
Unplug
disconnectpower.
power.
4.
in washer or reconnect
control
supply. or reconnect power.
c.
PlugDC
in washer
(on some models)
2. With
Remove
console set
to access
main control.
5.
a voltmeter
to AC, connect
black
a. Recheck
Unplug washer
or disconnect
power,
d.
the Diagnostic
LED per
step and
6.
J7toRex
probe
J12-3
and red probe
J12-1 (L1). ¾
3. Verify
that(Neutral)
ALL connectors
are to
inserted
e
waitIffor
the
diagnostic
LED
to
turn
off.
the diagnostic LED is now flashing, go
Connector
all
the
way intois the
main go
control.
¾
If
120VAC
present,
to
step
6.
J2 Valves
b.
Remove
connector
J18 from“None
main
control.
to
Test
#4: Keys
and Encoders,
of
the&
(on some models)
4.
Plug
in
washer
or
reconnect
power.
Thermistor
up”,or
step
4, page 17.
If diagnostic
¾
If 120VAC is not present, check the AC power indicators
c. Plug inlight
washer
reconnect
power.
J1 MotorLED is not flashing, continue to step 8.
Diagnostic
LED
= Pin
1continuityset
cord
for
(See
11,
pageblack
25.)
5. eWith
a voltmeter
toFigure
AC, connect
d. Recheck the Diagnostic
LED per
step 6.
J5 Heater
Element
J12 Power
Cordchecks
probe to J12-3 (Neutral) and red probe to J12-1 (L1). 8.
Perform
voltage
inside
header
¾
If the diagnostic LED is now flashing, goJ18
on
the
– doand
notEncoders,
short pins“None
together.
¾
If 120VAC is present, go to step 6.
to Test board
#4: Keys
of the
indicators lightDO
up”,
stepREMOVE
4, page
17.
diagnostic
¾
If 120VAC is not present, check the AC power
3$*(
NOT
ORIfExpnsion
DESTROY
J4
Pumps & Shifter
J7
Relay
Brd.
Main
Control
(ACU)
is not flashing, continueJ7-8
to step
cord for
continuity
(See Figure 11, page 25.)
J4-7 OrnLED
Shifter
Yel 8.
15VDC
MAIN
CONTROL
BOARD CONNECTORS AND PINOUTS (FIGURE 2)
Buzzer (not
Board
Connectors
8. Perform voltage checksJ7-7
inside header
J18
J4-5 Lt Blu Recirc. Pump (not
on all models)
on
the
board
–
do
not
short
pins
together.
on all models)
J7-6 Orn Clock
and Pinouts (Figure 2)
TROUBLESHOOTING TESTS
e
e
e
e
e
e
e
e
J19 Basket Light
J19-2 Blk – LED
J19-1 Red +LED
J4 Pumps
& Shifter
REX BOARD
POWER
CORD
REX BOARD
BASKET POWER
UI LIGHT CORDUI
HEATER
PUMPS &
ELEMENT
SHIFTER
HEATER
ELEMENT
LID
LOCK
e
ee
Interface
J19 Basket
Light
J6
Lid
e
J18
J18-3
J12
J18-2
J12-3
e J18-1
J12-2
e J12-1
J19
J19-2
J18
e J19-1
J18-3
J18-2
e J18-1
Brn Data Out
Vlt
Strobe Brd.
Relay Expnsion
Tan
Rtn (VSS)
Yel
15VDC
Lt Blu Data
In (not
Buzzer
5VDC
(not
on
all models)
all models)
Orn on
Clock
Brn Data Out
Power
Cord
Vlt
Strobe
Wht
Tan Neutral
Rtn (VSS)
Grn
Lt Blu Ground
Data In
Blk L1
5VDC (not
on all models)
User Interface
Yel
Rtn
Power
Cord(VSS)
Blu
Wht Wide
Neutral
Blk
Grn 5V
Ground
Blk L1
Basket Light
Blk Interface
– LED
User
Red
+LED
Yel
Rtn (VSS)
Blu Wide
Blk 5V
e
J2-2
e
Lid
WhtLock
Neutral
Red Lock Sw
HeaterOpen
Element
Grn
Sw
Gry Lid
Neutral
Blu
Sw
Blk Home
L1
Blk Lock Motor
Brn
Lock Motor
Lid Lock
Wht
Red Sw
LockOut
Sw
Open
Grn Lid Sw
Blu Home Sw
Blk Lock Motor
Brn Lock Motor
Wht Sw Out
J7-5
J7-4
J7
J7-3
J7-8
J7-2
J7-7
e J7-1
J7-6
J7-5
J12
J7-4
J12-3
J7-3
J12-2
J7-2
e J12-1
e
J7-1
e
e
J2-1
J6 Lid
J18Lock
User
e
J6
J4-1
J6-7
J6-6
J5
J6-5
J5-2
J6-4
J5-1
J6-3
J6-2
J6
J6-1
J6-7
J6-6
J6-5
J6-4
J6-3
J6-2
J6-1
BASKET
LIGHT
J2-5
J18 User
J2-4
Interface
J2-3
e
LID LOCK
MOTOR
VALVES & THERMISTOR
VALVES & THERMISTORMOTOR
e
e
Blu Drain
Pump
Pumps
& Shifter
Orn Shifter
Wht Neutral
Lt Blu Recirc. Pump (not
Heateron
Element
all models)
Gry Neutral
Blk
Blu L1
Drain Pump
J4 Pumps
Whirlpool & Maytag Direct Drive Top Load Washer& Shifter
n 3-5
e
e
e
J4-3
J4
J4-7
J4-1
J4-5
J5
J5-2
J5-1
J4-3
e
e
Motor
Shield HF Return
Open
Blk VS3
Brn VS1
Open
Red
Motor VS2
Shield HF Return
Valves Open
& Thermistor
Yel
Blk Fresh
VS3 Fill Valve
Brn
Valve
Brn Detergent
VS1
Blu Cold
OpenValve
Red
Red Hot
VS2Valve
Vlt
Oxi Valve (not
all models)
Valves on
& Thermistor
Gry
Softener
Yel
Fresh Fill Valve
Valve
Wash (not
Brn Pre
Detergent
Valve
allValve
models)
Blu on
Cold
Red Open
Hot Valve
Wht
Neutral
Vlt
Oxi Valve (not
Open
on
all models)
Blk
Gry Thermistor
Softener Valve
Blk Rtn
(VSS) (not
Pre Wash
on all models)
Open
Wht Neutral
Open
Blk Thermistor
Blk Rtn (VSS)
PUMPS &
SHIFTER
e
Main Control (ACU)
Board Connectors
and Pinouts (Figure 2)
J1
J1-6
J1-5
J1-4
J1-3
J1-2
J1-1
J1
J1-6
J2
J1-5
J2-12
J1-4
J2-11
J1-3
J2-10
J1-2
J2-9
J1-1
J2-8
J2
J2-7
J2-12
J2-6
J2-11
J2-10
J2-5
J2-9
J2-4
J2-8
J2-3
J2-2
J2-7
J2-1
J2-6
TESTING COMPONENT
For Service Technician Use Only
more) valve(s) did not turn on.
2. For the valve(s) in question check the individual solenoid
valves:
a. Unplug washer or disconnect power.
b. Remove console to access main control.
c. Remove connector J2 from main control. Refer to main
control diagram on page 3-5.
d. Check harness connection to solenoid valves.
3. Check resistance of the valve coils across the following J2
connector pinouts:
WARNING
Electrical Shock Hazard
Disconnect power before servicing.
Replace all parts and panels before operating.
Failure to do so can result in death or
electrical shock.
TEST #2 Valves
This test checks the electrical connections to the valves, and
the valves themselves.
1. Check the relays and electrical connections to the valves
by performing the Cold, Hot, Fresh Fill, Detergent, Fabric
Softener, and Oxi (not on all models) Load and Test Cycle
Function on page 2-4. Each test activates and deactivates
the selected valve. The following steps assume one (or
Valve
Pinout
Fabric Softener
J2, 4 & 7 (White & Gray)
Oxi (not on all models)
J2, 4 & 8 (White & Red)
Hot
J2, 4 & 9 (White & Blue)
Cold
J2, 4 & 10 (White & Violet)
Detergent
J2, 4 & 11 (White & Brown)
Fresh Fill
J2, 4 & 12 (White & Yellow)
Resistance should be 790–840 Ω.
¾¾ If resistance readings are tens of ohms outside of
range, replace the valve assembly.
¾¾ If resistance readings are within range, replace main
control and perform Service Diagnostics to verify
repair.
Figure 1 - Water Valve Assembly
Detergent
Valve
Fabric
Softener
Valve
Bleach/Oxi
Valve
Fresh Fill
Valve
Hot Valve
Cold Valve
VALVES
WATER VALVES
MAIN BOARD
L1
BK
J12-1
J2-7
GY
J2-8
R
J2-9
J2-10
J2-11
J2-12
BU
V
BR
Y
SOFTENER
BLEACH/OXI
MAIN HOT
MAIN COLD
DETERGENT
FRESH FILL
W
W
W
W
W
W
WATER INLET VALVES 790 - 840 
Figure 2 - Water Valves Strip Circuit
3-6 n Whirlpool & Maytag Direct Drive Top Load Washer
N
MAIN BOARD
W
J2-4
J12-3
W
COMPONENT TESTING
For Service Technician Use Only
4. Remove console to access main control.
5. Visually check that the J4 connector is inserted all the way
into the main control.
¾¾ If visual checks pass, go to step 6.
¾¾ If connector is not inserted properly, reconnect J4 and
repeat step 1.
6. Plug in washer or reconnect power.
7. With a voltmeter set to AC, connect the black probe to
J4-1 (N) and red probe to J4-7 (L1). Activate shifter motor
by commanding Spin (ON) or Agitate (OFF) in Service Test
Mode.
¾ NOTE:
Motor must
be stopped
¾ If s
If 120VAC
is present,
gotototoggle
stepthe
8.shifter.
IMPORTANT:
Lid
must
be
closed
with
Lid
Lock
enabled
to
¾
¾
If 120VAC
is present,
go to step 8.
indicatio
¾ run
If 120VAC
is Agitate
not
present,
the Spin and
tests. go to step 12.
indic
of
the s
¾
If
120VAC
is
not
present,
go
to
step
12.
8.¾¾Unplug
washer
or disconnect
If 120 VAC
is present,
go to step 8. power.
of
the
slider,
g
Unplug
disconnect
¾Tilt
If 120
VAC iswasher
not present,
go to step
12. power.
9.¾8.
washer
back
andorremove
sound
pad
slider
¾ If s
8. Unplug
disconnect
9. Tiltwasher
washer
back and
remove
sound(see
pad
(if
equipped)
to or
access
the power.
drive
system
¾ ar
9. Tilt
back to
andaccess
remove the
sound
padsystem
(if equipped)
(if washer
equipped)
drive
(seeto there
Figure
3a).
there
Motor
Cover
Recirculation
Pump
access
drive system (see Figure 1).
diamete
Figurethe3a).
Motor
Cover
Motor
Bolt
Motor Cover
Motor Bolt
of diam
the s
DANGER
FOR SERVICE TECHNICIAN
FOR SERVICE TECHNICIA
Electrical Shock Hazard
Only authorized technicians should perform
diagnostic voltage measurements.
After performing voltage measurements,
disconnect power before servicing.
Failure to follow these instructions can result in
death or electrical shock.
TEST #3 Drive System
of the
Pre-Test Procedure
1. Activate Service Diagnostic Test Mode, retrieve any fault/
error codes, and clear them. If the displayed error codes
are F7E3, F7E4, F7E5, F7E6, F7E7, F7E9, there is likely a
motor or shifter related issue.
2. Once the error codes are cleared, enter Service Test Mode
and run the Fast Agitate test; if the motor runs after
15–20 seconds, there is not a problem with the motor,
control, or motor wiring harness connections.
3. While in Service Test Mode, try to get the washer to spin;
if the motor hums briefly and then shuts down, go to Fault
Code Display Mode and check for fault codes.
TEST #3a: Drive System – Shifter
This test checks connections, shifter coil, and harness.
NOTE: Lid must be closed and locked for the motor to agitate
or spin.
Motor/Shifter Drain Pump
Motor/Shifter
Drain Pump
Motor/Shifter Drain
Pump
Connector
Connector
Connector
Pump
FigureFigure
3a -1Drive
ViewedFrom
From
Bottom,
- DriveArea,
Area, Viewed
Bottom,
Figure
3a
Drive
Area,
Viewed
From
Sound
Pad
(if
equipped)
Removed
Sound Pad (If Equipped) Removed Bottom,
Sound Pad (If Equipped) Removed
Stator
Stator
Stator
Motor Bolt
Recirculation
Recirculation
Pump
IMPORTANT: Whenever the washer is tilted for service or
troubleshooting, drain water from the basket, remove any
load items in the basket, and, if equipped, remove bulk
dispense drawer.
Functional Check:
1. Check the shifter and electrical connections by performing
both the Spin and Agitate tests under Service Test Mode
on page 2-4. The following steps assume that this step
was unsuccessful.
2. Unplug washer or disconnect power.
3. The motor and shifter should be able to be turned
independently of each other. If they are locked together,
there is a shifter slider issue. Proceed to step 12.
NOTE: Rotating the impeller quickly can cause the UI to
attempt to power up, and may cause audible feedback
and the main control to power up and apply braking
torque to the impeller.
¾¾ If basket and impeller turn freely, go to step 4.
¾¾ If basket and/or impeller do not turn freely, determine
what is causing the mechanical friction or lockup.
Figu
Figure
a. U
a. Unp
b. R
b. Rep
c. R
c. Rea
d. P
d. Perfo
Plug
Perform
13.
13.probl
If t
problem
a. U
a. b.Unp
R
b. c.Rep
R
c. d.Rea
P
d. Perfo
Plug
Perform
TEST
TEST
This #
the m
Shifter Connection
Connection
Shifter
Connection Motor
Motor
Connection This tes
Shifter Connection
Motor Connection theIMPO
mo
Figure 3b
2 - Motor
Cover
(Rotor)
Removed
Figure
Motor
Cover
Removed
NOTE:
servi
Figure 3b - Motor Cover Removed
10. Visually check the electrical connections
to the
shifter.
to the
shifter.
¾¾
If visual
check
passes,
go go
to step
11.11.
If visual
check
passes,
to step
10.& Maytag
VisuallyDirect
checkDrive
the Top
electrical
connections
Whirlpool
Load Washer
n 3-7
wash
lo
baske
and,
1. See
page
1. 2,
S
connec
TESTING COMPONENT
For Service Technician Use Only
10. Visually check the electrical connections to the shifter.
¾¾ If visual check passes, go to step 11.
¾¾ If connections are loose, reconnect the electrical
connections and repeat step 1.
11. With an ohmmeter, check the harness for continuity
between the shifter and main control using the following
pinouts. See chart below.
Drive Assembly
Clutch (Slider)
Shifter and Pump Connector Harness
J4-1 (White wire)
To shifter connector Pin 3 (White wire)
J4-7 (Orange wire) To shifter connector Pin 1 (Orange wire)
¾¾ If there is continuity, go to step 12.
¾¾ If there is no continuity, replace the lower washer
harness and repeat step 1.
12. Remove the motor bolt, then the motor cover (see Figure
¾
slider the
moves
and
no
2).IfRemove
motorfreely,
stator and
thethere
shifter are
coil and
confirm that
slider onon
thethe
motor
shaft moves
freely
indications
ofthe
rubbing
inside
diameter
(see Figure 3).
of the
shifter coil and outside diameter of the
¾¾ If slider moves freely, and there are no indications of
slider,
go to on
step
rubbing
the 13.
inside diameter of the shifter coil and
outside
diameter
of the
slider,
go move
to step 13.
¾ If slider binds or
does
not
freely, or
¾¾ If slider binds or does not move freely, or there are
there are
indications
ofonrubbing
the inside
indications
of rubbing
the insideon
diameter
of the
diameter
of
the
shifter
coil
or
outside
diameter
shifter coil or outside diameter of the slider,
replace
drive.replace the drive.
of the the
slider,
ECHNICIAN’S USE ONLY
.
e
mp
,
Clutch Coil
Stator/Coil Harnesses
Figure 4 - Drive Assembly, Clutch Coil, and Clutch (Slider)
Clutch (Slider)
Outside Shaft
Spin
Figure 3 - Checking Slider Movement/Appearance
Figure 4 - Checking Slider Movement/Appearance
a. Unplug washer or disconnect power.
b. Replacewasher
the drive.or disconnect power.
a. Unplug
c. Reassemble all parts and panels.
b. Replace
the drive.
d. Plug in washer or reconnect power. Perform Service
c. Reassemble
parts
and panels.
Diagnostics toall
verify
repair.
13. If
the preceding
stepsordid
not correct the
problem, replace
d.
Plug
in washer
reconnect
power.
the main control.
Perform
Service Diagnostics to verify repair.
a. Unplug washer or disconnect power.
13. b.IfReplace
the preceding
steps did not correct the
the main control.
c. Reassemble
all parts
and panels.
problem,
replace
the main
control.
d.
Plug
in
washer
or
reconnect
power. Perform
a. Unplug
washer or disconnect
power.Service
Diagnostics to verify repair.
b. Replace the main control.
c. Reassemble all parts and panels.
d.Continue
Plug intowasher
power.
next page or
for reconnect
TEST #3b: Drive
System - Motor
Perform Service Diagnostics to verify repair.
3-8 n Whirlpool & Maytag Direct Drive Top Load Washer
TEST #3b: Drive System – Motor
Inside Shaft
Agitator
Slider moves to engage rotor
when coil is energized (Spin)
Figure 5 - Clutch (Slider) shown with Clutch Coil removed
COMPONENT TESTING
For Service Technician Use Only
WARNING
Electrical Shock Hazard
Disconnect power before servicing.
Replace all parts and panels before operating.
Failure to do so can result in death or
electrical shock.
TEST #3b: Drive System - Motor
¾¾ If visual checks pass, go to step 9.
¾¾ If visual checks fail, reconnect motor connector on
drive plate and repeat step 1.
9. With an ohmmeter, check for continuity on the motor
harness between all pins on the J1 machine/motor control
connector and the drive motor connector.
¾¾ If there is continuity, go to step 10.
¾¾ If there is no continuity, replace the lower washer
harness and run Service Diagnostics to verify repair.
10. Tilt washer back (if it is not already) to disconnect the
motor connector and use an ohmmeter to verify the
motor resistance values at the drive motor connector (see
Figure 2, page 3-7).
Check
between
drive motor
connector
Resistance
value
should be:
Go to
Step 11
if values
are:
Go to
Step 14
if values
are:
Go to
Step 15
if:
2-3 (R-BR)
3-4 (BR-BK)
8-10 ohms
8-10 ohms
Much
higher than
10 ohms
Much
less than
8 ohms
Resistances
are all
correct
11. Remove the motor bolt, then the motor cover (see Figure
2, page 3-7).
This test checks the wiring to the motor and the motor itself.
12. Remove the shifter coil and stator to access the motor
IMPORTANT: Whenever the washer is tilted for service or
connection.
troubleshooting, drain water from the basket, remove any load
items in the basket, and, if equipped, remove bulk dispense drawer. 13. Visually check that motor electrical connection cover is
fully seated (see Figure 1 below).
1. See Activating Service Diagnostic Mode, page 2-2, and
¾
¾ If visual check passes, go to step 14.
check the motor and electrical connections by performing
¾¾ If visual check fails, fully seat the motor connection
the Low, Mid, and High Speed Spin Test under Service Test
cover, reassemble stator and motor cover, and repeat
Mode, page 2-3. The following steps assume that this step
step 1.
failed.
2. Unplug washer
or disconnect
power.
Motor Electrical
4. Remove
console
to access main control.
3. Check to5.
seeVisually
if impeller
will
turn
freely
and
is
not
Connection
Cover
check that the J1 connector is
connected to the basket.
(verify
that
clips
are
inserted all the way into the main control.
NOTE: Rotating the impeller quickly can cause the UI to
fully
seated)
If visual
go to step
6.
attempt ¾
to power
up, checks
and maypass,
cause audible
feedback
and the ¾
mainIf control
powerfail,
up and
apply braking
visual to
checks
reconnect
J1 and
torque to the impeller.
repeat step 1.
¾¾ If impeller turns freely, go to step 4.
6.
With an ohmmeter, verify resistance values
¾¾ If impeller does not turn freely, determine what is
as
shown
below:friction or lockup.
causing the mechanical
4. Remove console
Checkto access main control.
Go to
Go to
between
Resistance
Step
7
Step
10the way
Go to
5. Visually check that the J1 connector is inserted all
connector
if values if values Step 10
into the main
control. value
pins
should be:
are:
are:
if:
¾¾ If visual checks pass, go to step 6.
1–3 fail, 8–10
1
Much
Much
¾¾ If visualJ1
checks
reconnect
J1
and repeat
stepResistances
1.
Figure 1 - Removing Shifter Coil and
3–4
8–10 1 higher than less than are all
Figure
5 - Removing
Shifter
Coil and
Checking
Motor Electrical
Connection
6. With an ohmmeter, verify resistance
values
as
shown
10 1
81
correct
below:
Checking Motor Electrical Connection
14. Replace the drive.
7.Resistance
Tilt washerGo
back
to access
the bottom
Check
to
Go to
Go to
a. Reconnect
andand
ground
connection, if separate.
14.
Replaceharness
the
drive
perform
washer Step
and7the drive
area
(see
between of the
value
Stepmotor
10
Step 10
Reassemble
all parts
and panels.
Service
to verifypower.
repair.Perform Service
connector Figure
should 3a,
be: page
if values
if values
if:
16).
b. Plug inDiagnostics
washer or reconnect
pins
are:
are:
Diagnostics
to
verify
repair.
¾ If the motor still fails to operate,
8.8-10
Visually
check
that theMuch
motor connection
J1 1-3
ohms
Much
Resistances
¾¾ If the
motor
fails to operate, go to step 15.
go to
stepstill15.
on8-10
theohms
drive higher
is fully
inserted
into its mating
3-4
than
less than
are all
15. If
the
tests
above
have
failed
to fix
motor
issues,
15.
If the
above
have
failed
todrive
fix motor
8 ohms
correct
connector. 10 ohms
replace
the tests
main control.
drive
issues,
theormain
controlpower.
has failed:
7. Tilt washer
to access
the bottom
of the
washer
¾ back
If visual
checks
pass, go
to step
9. and
a. Unplug
washer
disconnect
the drive motor area (see Figure 1, page 3-7).
¾
Unplug
washer
or
disconnect
b. Replace the main control assembly. power.
¾ If visual checks fail, reconnect motor
8. Visually check that the motor connection on the drive is
c. Plug
in washer
or reconnect
Perform Service
Replace
the main
controlpower.
assembly.
on drive
plate and repeat step 1. ¾
fully insertedconnector
into its mating
connector.
Diagnostics to verify repair.
FOR SERVICE TECHNICIAN’S USE ONLY
¾ Perform Service Diagnostics to verify
9. With an ohmmeter, check for continuity on
Whirlpool repair.
& Maytag Direct Drive Top Load Washer n 3-9
the motor harness between all pins on the J1
machine/motor control connector and the drive
TEST #4: Keys and Encoders
motor connector.
TESTING COMPONENT
For Service Technician Use Only
WARNING
Electrical Shock Hazard
Disconnect power before servicing.
Replace all parts and panels before operating.
Failure to do so can result in death or
electrical shock.
TEST #4: Keys and Encoders
Keys and Encoders Test:
This test is performed when any of the following situations
occurs during “Key Activation & Encoder Test” on page 2-3.
„„ One or more indicators do not light up
„„ Some buttons do not toggle indicators
„„ No audio feedback is heard
One or more indicators do not light up:
1. Unplug washer or disconnect power.
2. Access the console’s electronic assemblies and visually
check that the ACU J18 and UI J17 connectors are
inserted all the way into the main control and that the UI
harness connector is fully seated on the UI. If the speaker
connector is visible, visually verify that the speaker
connects to J6 on the UI.
3. If both visual checks pass, follow procedure under TEST
#1, Main Control (ACU), page 3-4 to verify supply voltages.
4. Verify the continuity of the UI harness.
ACU J18 - Pin 1
Black
UI J17 - Pin 3
ACU J18 - Pin 2
Blue
UI J17 - Pin 2
ACU J18 - Pin 3
Yellow
UI J17 - Pin 1
Some buttons do not toggle indicators:
1. Unplug washer or disconnect power.
2. Replace the UI assembly.
3. Reassemble all parts and panels.
4. Plug in washer or reconnect power.
5. To verify repair, activate the Service Diagnostic Mode, and
then perform Key Activation & Encoder Test on page 2-3.
No audio feedback is heard:
1. Enter the Service Diagnostic Mode, and then perform Key
Activation & Encoder Test on page 2-3.
¾¾ If audio feedback is heard with each button press while
in Key Activation & Encoder Test mode, continue to
step 2.
¾¾ If no audio feedback is heard with each button press
while in Key Activation & Encoder Test mode, continue
to step 4.
2. Exit Key Activation & Encoder Test by pressing POWER.
3. Turn on the washer and enable audio feedback in normal
mode:
¾¾ Whirlpool: Press “Audio Level” to change the button
sounds level (Off, Low, Med, High). Each press
increments the sound one level.
¾¾ Maytag: Press “Audio Level” to change the button
sounds volume (this will also change the volume of the
end-of-cycle signal).
4. Unplug washer or disconnect power.
5. Whirlpool: Access the user interface by separating the
glass top of the lid from the lid’s white lower frame.
Visually check that the speaker connects to J6 on the UI.
Maytag: Access the console electronics and, if needed,
remove the user interface from the console shell and
visually check that the speaker connects to J6 on the UI.
6. If visual check passes, replace the user interface assembly.
7. Reassemble all parts and panels.
8. Plug in washer or reconnect power. Perform Service
Diagnostics on page 2-5. To verify repair, activate the
Service Diagnostic Mode, and then perform Key Activation
& Encoder Test on page 2-3.
¾¾ If continuity fails, replace the UI harness and go to step
5.
¾¾ If continuity passes, go to Test #11, page 3-17, then
return to step 5.
5. Reassemble all parts and panels.
6. Plug in washer or reconnect power.
7. To verify repair, activate the Service Diagnostic Mode, and
then perform Key Activation & Encoder Test on page 2-3.
3-10 n Whirlpool & Maytag Direct Drive Top Load Washer
COMPONENT TESTING
For Service Technician Use Only
thermistor between pins J2-1 and J2-2. Verify that the
approximate resistance, shown in the table below, is
within ambient temperature range.
WARNING
THERMISTOR RESISTANCE
Approx. Temperature
Electrical Shock Hazard
Disconnect power before servicing.
Replace all parts and panels before operating.
Failure to do so can result in death or
electrical shock.
TEST #5: Temperature Thermistor
This test checks valves, main control, temperature thermistor,
and wiring.
1. Check the cold valve by performing Cold Valve test under
Service Test Mode in Service Diagnostic Mode on page
2-4.
¾¾ If cold water is being dispensed, proceed to step 2.
¾¾ If hot water is being dispensed, verify proper hose
connection.
2. Check the hot valve by performing Hot Valve test under
Service Test Mode in Service Diagnostic Mode on page
2-4.
¾¾ If hot water is being dispensed, proceed to step 3.
¾¾ If cold water is being dispensed, ensure that household
hot water is present.
3. Unplug washer or disconnect power.
4. Remove console to access main control.
5. Remove connector J2 from the main control. With an
ohmmeter, measure the resistance of the temperature
Approx. Resistance
F°
C°
(KW)
32
0
32.3
41
5
25.2
50
10
19.8
59
15
15.7
68
20
12.5
77
25
10.0
86
30
8.1
95
35
6.3
104
40
5.4
113
45
4.4
122
50
3.6
131
55
3.0
140
60
2.5
149
65
2.1
¾¾ If the resistance is within the range shown in the table,
go to step 6.
¾¾ If the resistance is infinite or close to zero, replace the
valve assembly.
NOTE: Most thermistor errors are a result of the
resistance being out of range. If the temperature
thermistor malfunctions, the washer will default to preprogrammed wash settings.
6. If the thermistor is good, replace main control and
perform Service Diagnostics (see page 2-4) to verify repair.
TEMPERATURE THERMISTOR
THERMISTOR
MAIN BOARD
VALVE THERMISTOR
MAIN BOARD
77°F
= 10kW
77°F(25°C)
(25°C) =
50k
J2-2
BK
T
BK
J2-1
RTN (VSS)
TEMPERATURE THERMISTOR
Figure 1 - Thermistor Strip Circuit
Whirlpool & Maytag Direct Drive Top Load Washer n 3-11
TESTING COMPONENT
For Service Technician Use Only
WARNING
Pressure Hose to Pressure Dome
Electrical Shock Hazard
Disconnect power before servicing.
Replace all parts and panels before operating.
Failure to do so can result in death or
electrical shock.
TEST #6: Water Level
This test checks the water level sensing components.
NOTE: Usually, if the pressure transducer malfunctions, the
washer will generate a long fill, or long drain error.
1. Check the functionality of the pressure transducer by
running a small load cycle. The valves should turn off
automatically after sensing the correct water level in
the tub. The following steps assume that this step was
unsuccessful.
2. Drain the tub until all water has been removed.
3. Unplug washer or disconnect power.
4. Remove console to access main control.
5. Check hose connections between the pressure transducer
on the main control (Figure 1) and the pressure dome on
the tub (Figure 2).
Figure 2 - Hose Connection at Pressure Dome
6. Check to ensure hose is routed correctly in the lower
cabinet and not pinched or crimped inside the console or
by the back panel.
7. Verify there is no water, suds, or debris in the hose or
dome. Disconnect hose from main control and blow into
hose to clear water, suds, or debris.
8. Check hose for leaks. Replace if needed.
9. If the preceding steps did not correct the problem, replace
main control and perform Service Diagnostics. Run fill
cycle to test and verify repair.
Pressure Hose to Pressure Transducer
Figure 1 - Hose Connection at Main Control
3-12 n Whirlpool & Maytag Direct Drive Top Load Washer
COMPONENT TESTING
For Service Technician Use Only
¾¾ If values are open or out of range, go to step 7.
¾¾ If values are correct, go to step 11.
7. Tilt washer back to access drain pump (and recirculation
pump, on some models). Verify pump is free from
obstructions.
8. Visually check the electrical connections at the drain
pump (and, on some models, the recirculation pump).
¾¾ If visual check passes, go to step 9.
¾¾ If connections are loose, reconnect the electrical
connections and repeat step 2.
9. With an ohmmeter, check harness for continuity between
the drain pump (and recirculation pump, on some models)
and main control.
See chart below.
WARNING
Electrical Shock Hazard
Disconnect power before servicing.
Replace all parts and panels before operating.
Failure to do so can result in death or
electrical shock.
Main Control to Drain Pump (and Recirculation Pump)
Drain Pump Pin 1 to Main Control J4-1 (White Wire)
TEST #7: Drain & Recirculation Pump
Drain Pump Pin 2 to Main Control J4-3 (Blue Wire)
Recirc. Pump Pin 1 to Main Control J4-1 (White Wire)
Perform the following checks if washer does not drain.
IMPORTANT: Whenever the washer is tilted for service or
troubleshooting, drain water from the basket, remove any load
items in the basket, and, if equipped, remove bulk dispense drawer.
1. Check for obstructions in the usual areas. Clean and then
perform step 2.
2. Check the drain pump (and recirculation pump, on some
models) and electrical connections by turning on the
drain pump (and recirculation pump, on some models)
in Service Test Mode on page 2-3. The following steps
assume that this step was unsuccessful.
3. Unplug washer or disconnect power.
4. Remove console to access main control.
5. Visually check that the J4 connector is inserted all the way
into the main control.
¾¾ If visual check passes, go to step 6.
¾¾ If connector is not inserted properly, reconnect J4 and
repeat step 2.
6. Remove connector J4 from main control. With an
ohmmeter, verify resistance values shown below across
the following J4 connector pinouts:
Component
J4 Connector Pinout
Correct Resistance
Drain Pump
J4, 1 & 3
18-24 W
Recirc. Pump
J4, 1 & 5
26-32 W
Recirc. Pump Pin 2 to Main Control J4-5 (Lt Blue Wire)
¾¾ If there is continuity, go to step 10.
¾¾ If there is no continuity, replace the lower washer
harness and repeat step 2.
10. With an ohmmeter, measure the resistance across the two
pump terminals. Resistance should be as shown in the
chart below:
Component
Correct Resistance
Drain Pump
18-24 W
Recirculation Pump
26-32 W
¾¾ If values are open or out of range, replace the pump
motor.
¾¾ If the resistance at the pump motor is correct, go to
step 11.
11. If the preceding steps did not correct the drain problem,
replace the main control.
a. Unplug washer or disconnect power.
b. Replace the main control.
c. Reassemble all parts and panels.
d. Plug in washer or reconnect power. Perform Service
Diagnostics to verify repair.
DRAIN/RECIRCULATION PUMP
DRAIN & RECIRCULATION PUMPS
Figure 1 - Pumps Strip Circuits
MAIN BOARD
L1
J4-3
BK
J12-1
MAIN BOARD
DRAIN PUMP
BU
A
12-15 Ω
18-24
W
P
PUMP
RELAYS
W
B
W
J4-5
LBU
N
A
26-32 Ω
P
B
J4-1
J12-3
W
W
RECIRCULATION PUMP
Whirlpool & Maytag Direct Drive Top Load Washer n 3-13
TESTING COMPONENT
For Service Technician Use Only
NOT ON ALL MODELS
5. Check the lid lock motor winding and switches by
removing J6 from the main control and checking the
resistance values shown in the following table:
WARNING
HEATER
ELEMENT
1
LID LOCK RESISTANCE
BK GY
HF RETURN
6
R
Electrical Shock Hazard
Disconnect power before servicing.
Replace all parts and panels before operating.
Failure to do so can result in death or
shock.
1 electrical
2
Perform the following checks if the washer does not lock (or
unlock).
1. Check the lid lock by performing Lid Lock test under
Service Test Mode in Service Diagnostic Mode on page
2-3. The following steps assume that this step was
unsuccessful.
2. Unplug washer or disconnect power.
3. Remove console to access main control.
4. Visually check that the J6 connector is inserted all the way
into the main control.
¾¾ If visual check passes, go to step 5.
¾¾ If connector is not inserted properly, reconnect J6 and
repeat step 1.
DC LOCK
LOCK SW
7
R
LOCK
Resistance
Unlocked
Resistance
Locked
Contacts
Motor
Winding
35 W
(±5 W)
35 W
(±5 W)
J6-2 J6-3
Lock SwitchHome
0W
Open
Circuit
J6-1 J6-4
Lock SwitchLock
Open
Circuit
0W
J6-1 J6-7
Lock SwitchLid
L1 N
TEST #8: Lid Lock
Component
Lid Closed = 0 W
Lid Open = Open Circuit
Test: Power on the washer and open the lid. All lights EXCEPT
Power/Cancel should turn off (due to open lid).
¾¾ If resistance values are good, go to step 6.
¾¾ If switch measurements do not match the values
shown in the table for unlocked (or locked) condition,
a problem exists in the lid lock. Replace the lid lock
mechanism.
6. If the preceding steps did not correct the lock problem,
replace the main control.
a. Unplug washer or disconnect power.
b. Replace the main control.
c. Reassemble all parts and panels.
d. Plug in washer or reconnect power. Perform Service
Diagnostics to verify repair.
6
LID SW
5
G
LID
HOME SW
4
BU
HOME
LOCK MOTOR
3
BK
LOCK MOTOR
2
BR
SW OUT
1
W
J6-1 J6-5
12 VDC MOTOR
GRAY
JACKET
Figure 1 - Lid Lock Schematic
3-14 n Whirlpool & Maytag Direct Drive Top Load Washer
Figure 2 - Lid Lock
COMPONENT TESTING
For Service Technician Use Only
Heater Element (Figure 1)
WARNING
A
B
Electrical Shock Hazard
Disconnect power before servicing.
A
Replace all parts and panels before operating.
Failure to do so can result in death or
electrical shock.
A. Heater Terminals
B. Heater Compression Nut
TEST #9: Heater Element
(on some models)
Heater Element Test (Figure 2)
Check Resistance
Perform the following checks to ensure the heater is
functioning properly.
IMPORTANT: Whenever the washer is tilted for service or
troubleshooting, drain water from the basket, remove any load
items in the basket, and, if equipped, remove bulk dispense
drawer.
1. Unplug washer or disconnect power.
2. Remove the heater terminal plastic cover.
3. Check the connection to the water heater element.
4. Check the resistance of the heater element (abnormal =
infinity). See Figure 2.
5. If the resistance is infinite, replace the heater element and
reinstall the heater terminal plastic cover.
6. Visually inspect that the connector on the main control
(J5) that plugs into the lower harness is installed correctly
(see wiring diagram, page 3-3).
¾¾ If visual check passes, go to step 7.
¾¾ If visual check fails, reconnect cable.
7. If connections are correct, replace the main control.
Abnormal = Infinite Resistance
HEATER ELEMENT
L1
MAIN BOARD
BK
J12-1
J5-1
L1 - HEATER RELAY
N
MAIN BOARD
BK
H
GY
HEATER ELEMENT
J5-2
J12-3
W
N - HEATER RELAY
Figure 3 - Heater Element Strip Circuit
Whirlpool & Maytag Direct Drive Top Load Washer n 3-15
5. If the resistance is infinite, replace the
heater
element and reinstall the heater terminal
TESTING COMPONENT
plastic cover.For Service Technician Use Only
WARNING
6. Visually
inspect that the connector on the
main control (J5) that plugs into the lower
harness is installed correctly (see wiring
diagram, page 25).
¾ If visual check passes, go to step 7.
¾ If visual check fails, reconnect cable.
7.
connections
are correct, replace the
TEST If
#10:
Service LEDs (on some
models)
main
control.
Electrical Shock Hazard
Disconnect power before servicing.
Replace all parts and panels before operating.
Failure to do so can result in death or
electrical shock.
The underside of the user interface has 3 LEDs to help
diagnose common problems with the UI, including
unresponsive keys and a non-functioning speaker.
The LEDs are accessed by separating the glass top of the
lid from the lid’s lower frame. NOTE: The lower frame has
magnets. With the lid open, it may not be able to interact
properly with the UI.
LED name/color/function is as follows:
• Service Power (Amber) will flash at 1 Hz when power is
supplied to the UI.
• Service Data (Blue) will illuminate (or flash) to indicate a
functioning communication channel between the UI and
the ACU.
• Service Button Sounds/Control Lock (White) will illuminate
when BOTH of the following are true:
- The Control Lock feature is turned off.
- The Audio Level is NOT turned off.
If Service Power LED does not flash, the UI is not powered
properly. Check harness and harness connections.
If Service Data LED does not illuminate, either press POWER
to turn on/off the washer, or unplug the washer and then
plug it back in. If Service Data LED does not illuminate upon
re-application of power, the UI is not powered properly. Check
harness for continuity, harness connections, and ACU.
If Service Button Sounds/Control Lock LED does not
illuminate, either press POWER to turn on/off the washer, or
unplug the washer and then plug it back in. If Service Button
Sounds/Control Lock LED still does not illuminate:
1. Verify that the Control Lock feature is turned off. Press &
hold CONTROL LOCK for 3 seconds to toggle the feature.
2. Verify that the Audio Level setting is not muted. Press
POWER to turn on the washer, then press AUDIO LEVEL
until the corresponding LED illuminates.
If all three Service LEDs do not illuminate/flash as described
above, the UI may need to be replaced.
TEST #10: Service LEDs (on some models)
Service Power
(Amber)
Service Power (Amber)
Service Data
(Blue)
Service Data (Blue)
Service Button Sounds/Control Lock (White)
(May need to remove speaker to see this LED)
Service Button Sounds/Control Lock (White)
(May need to remove speaker to see this LED)
Figure 1 - Service LEDs on back of UI
The underside of the user interface has 3 LEDs
n
to help
diagnose common problems with the
3-16
Whirlpool & Maytag Direct Drive Top Load Washer
COMPONENT TESTING
For Service Technician Use Only
¾¾ If the harness and connections are good, go to step 6.
¾¾ If not, repair or replace as needed and go to step 8.
6. Unplug the basket light connector J19 from the main
control (see Figure 1, page 3-5). Plug in washer or
reconnect power.
7. With a multimeter set to DC voltage, connect the
multimeter to the main control with the positive probe on
Pin 1 of J19, and the negative probe on Pin 2 of J19.
a. With the lid closed (basket light off), the DC voltage
should be approximately 0.13 volts.
b. With the lid open (basket light on), the DC voltage
should be approximately 2.8–5.0 volts.
¾¾ If the correct DC voltage range is present for when
the lid is closed and for when the lid is open, unplug
washer or disconnect power and replace the basket
light.
¾¾ If the DC voltage range is not correct for when the lid
is closed or for when the lid is open, unplug washer or
disconnect power, replace the main control board and
go to step 8.
8. Reassemble all parts and panels. Plug in washer or
reconnect power. Perform the Service Diagnostics
Verification Cycle to verify repair.
DANGER
Electrical Shock Hazard
Only authorized technicians should perform
diagnostic voltage measurements.
After performing voltage measurements,
disconnect power before servicing.
Failure to follow these instructions can result in
death or electrical shock.
TEST #11: Basket Light (on some
models)
IMPORTANT: Whenever the washer is tilted for service or
troubleshooting, drain water from the basket, remove any load
items in the basket, and, if equipped, remove bulk dispense drawer.
This test is performed if the basket light does not turn on. This
test will check the functionality of the lid switch, as well as the
electrical connections and signal between the basket light and
main control.
1. Power on the washer and open the lid.
Whirlpool: All indicator lights except Power/Cancel should
turn off (due to open lid). If not, replace the lid switch.
Maytag: Once the lid is opened, the basket light should
turn on. If not, there may be a problem with the basket
light or the lid switch.
2. Verify that the basket light turns on and off using the
Service Test Mode on page 2-3. Follow the Service Test
Mode procedure to turn the basket light on and off. The
following steps assume the basket light did not turn on.
3. Unplug washer or disconnect power.
4. Whirlpool: Remove rear tray to access the main control.
Maytag: Remove console to access the main control.
5. Verify that the basket light connector J19 is securely
connected to the main control (see Figure 1, page 3-5).
BASKET LIGHT LOCATION-UNDER TOP (Figure 1)
Basket Light
BASKET LIGHT
BASKET LIGHT
MAIN BOARD
MAIN BOARD
LED
LED +
J19-1
R
BK
1
2
J19-2
LED -
LID CLOSED = ~0.13 VDC
LID OPEN = ~2.8-5.0 VDC
Figure 2 - Basket Light Strip Circuit
Whirlpool & Maytag Direct Drive Top Load Washer n 3-17
TESTING COMPONENT
For Service Technician Use Only
6. Verify that the bulk dispense extension harness is
connected to the bulk dispense pump connector that is
protruding through the top (see Figure 3, page 3-19).
¾¾ If the harness and connections are good, go to step 7.
¾¾ If not, repair or replace as needed and go to step 10.
7. Unplug the bulk dispense extension harness from the bulk
dispense pump connector that is protruding through the
top (see Figure 3, page 3-19). Connect a multimeter to the
bulk dispense pump connector terminals and set it to read
Electrical Shock Hazard
the resistance. The bulk dispense pump resistance should
Disconnect power before servicing.
be between 1485 ohms and 1815 ohms.
¾¾ If the resistance value is between 1485 ohms and 1815
Replace all parts and panels before operating.
ohms, proceed to step 9.
Failure to do so can result in death or
¾¾ If the resistance value is out of range, proceed to step 8.
electrical shock.
FOR SERVICE
ONLY
Access theTECHNICIAN’S
underside of the topUSE
as shown
in figure 2, page
3-19. IMPORTANT: Remove bulk dispense drawer before
accessing underside of top.
The bulk dispense pump resistance should
4. Verify that the main control
connector J7
8. Replace the bulk dispense pump. Inspect the hoses that
between
1485
ohms
anddetergent
1815 ohms.
for the Rex board is securely connected
to
the
are connecting thebe
bulk
dispense
pump
to the
main control (see Figure 2, page
14). and the detergent
resistance
is between
1485
¾ If thedispenser
drawer
forvalue
cracks,
holes, and
obstructions.
any damaged
or ohms,
obstructed
hoses
and 1815
proceed
to step 9.
are good,Replace ohms
¾ If the harness and connections
and proceed to step
go to step 5.
If the resistance value is out of range,
¾10.
9.
Replace
the
Rex
board
and proceed
to 8.
step 10.
proceed
to step
¾ If not, repair or replace as needed, check
10. steps
Reassemble
and panels.
Plug in washer
or as shown in
the other connections per
5 and 6,all parts
Access
the underside
of the top
This test is performed if the bulk dispense feature
reconnect power. Repeat
1 to23.
verify
repair. Remove bulk
and go istonot
step 10.
figure 8,step
page
IMPORTANT:
dispensing detergent. This test will check the function,
¾¾ If no detergent
flowed
after
at least
2 minutes
whileunderside
dispense
drawer
before
accessing
5. Verify and
that the
the Rex board connectors
J1,
the electrical connections, the hose connections,
the
bulk
dispense
pump
was
activated,
continue
to
to the Rex of top.
resistance of the bulk dispense pump. J2, and J3 are securely connectedstep
11.
6).
8. Replace the bulk dispense pump.
Enter Service Diagnostic Mode shown onboard
page(see
2-2. Figure
Retrieve
11. Replace
main control
and go
step 12.
Inspect
thetohoses
that are connecting the
and connections
are good,
¾ If the harness
any fault/error codes. If the displayed fault/error
code is F3E4,
12.
Reassemble
all
parts
and
panels.
or
bulk dispense Plug
pumpintowasher
the detergent
drawer
go main
to step
6. (J7,
there is likely a connection issue between the
control
reconnect power. Repeat
step
1 to verify
repair.for cracks, holes,
see Figure 1 page 3-5) and the Rex board¾(J3,
see
Figure
1,
on
and
the
detergent
dispenser
If not, repair or replace as needed, check
this page). Clear the fault/error codes.
and obstructions. Replace any damaged or
the other connections per step 6, and go
RELAY
EXPANSION
BOARD (FIGURE
1)proceed to step 10.
1. Once the fault/error codes are cleared,toverify
that
the
obstructed
hoses and
step 10.
bulk dispense container in the bulk dispense drawer is
9.
Replace
the
Rex
board
and proceed
6. Verify
the bulk dispense extension
filled with detergent before proceeding.
Enterthat
Service
to
step
10.
J3 - To Main Control Board
J1 - AC In
harness
connected
Test Mode described on page 2-3. Follow
theisService
Test to the bulk dispense
10. Reassemble all parts and panels. Plug in
pump
connector
Mode procedure to activate the bulk
dispense
pump.that is protruding through
washer or reconnect power. Repeat step 1 to
the topshould
(see Figure
9, page 24).
After a minimum of 2 minutes, detergent
start to
trickle, then drip every few seconds¾
through
the
detergent
verify repair.
If the harness and connections are good,
dispenser on the front left corner as shown
in
Figure
2,
¾ If no detergent flowed after at least 2
go to step 7.
page 3-19. NOTE: The liquid will trickle in small amounts
minutes while the bulk dispense pump
repair
or replace as needed and go
¾ If not,steps
into the detergent dispenser. The following
assume
was activated, continue to step 11.
to 2step
10. while
no detergent flowed after a minimum of
minutes
11.
Replace main control and go to step 12.
the bulk dispense pump was activated.
7. Unplug the bulk dispense extension
12. Reassemble all parts and panels. Plug in
2. Unplug washer or disconnect power.harness from the bulk dispense pump
washer or reconnect power. Repeat step 1 to
thatand
is protruding
through the top
3. Remove console cover to access theconnector
main control
Rex
pin 1
(see Figure 9, page 24). Connect a multimeter verify= repair.
board.
to
the
bulk
dispense
pump
connector
4. Verify that the main control connector J7 for the Rex
terminals
and(see
set it to read the resistance.
board is securely connected to the main
control
J2 - To Bulk Dispense Pump
Figure 1, page 3-5).
¾¾ If the harness and connections are good, go to step 5.
J1 Power
PowerCord
Cord
J3
Main Control Board
J1
J2-2 Neutral
Neutral
J3-6 Control_Sig_Rel 3
J1-2
¾¾ If not, repair or replace as needed,Rex
check
the other
Board
e J1-1
J2-1 Line
Line
J3-5 Control_Sig_Rel 2
connections per steps 5 and 6, and go to step 10.
J3-4 Control_Sig_Rel 1
Connectors
J3-3 Rtn
5. Verify that the Rex board connectors J1, J2, and J3 are
J2
J2 Bulk
BulkDispense
Dispense Pump
Pump
J3-2 Rex_Detect
and
Pinouts
e
securely connected to the Rex board (see Figure 1 on this
J2-7
J3-7 Line_Out_3
Line_Out_3
J3-1 Vcc_15V
J2-6
Line_Out_2
J3-6 Line_Out_2
page).
(Figure 6)
J2-5
J3-5 Line_Out_1
Line_Out_1
J2-4
J3-4
¾¾ If the harness and connections are good, go to step 6.
J2-3
J3-3 Neutral_Out_3
Neutral_Out_3
e
J2-2
¾¾ If not, repair or replace as needed, check the other
J3-2 Neutral_Out_2
Neutral_Out_2
J2-1
Neutral_Out_1
J3-1 Neutral_Out_1
connections per step 6, and go to step 10.
J1 Power
3-18 n Whirlpool & Maytag Direct Drive Top Load Washer
J3 Main
Cord
Control
Board
WARNING
MAIN CONTROL
BOARD
BULK DISPENSE
PUMP
POWER
CORD
TEST #12: Bulk Dispense Pump and
Relay Expansion Board (on some
models)
COMPONENT TESTING
COMPONENT LOCATIONS - UNDERSIDE OF TOP (FIGURE 2)
FRONT
Single Dose
Detergent
Dispenser
Fabric Softener
Dispenser
Door Lock
Fresh Fill
Nozzle
Bulk Dispense
Drawer
Bleach / Oxi
Dispenser
Bulk Dispense
Pump
REAR
FOR SERVICE TECHNICIAN’S
USE ONLY
COMPONENT LOCATIONS - CONSOLE ELECTRONICS & VALVES (FIGURE 3)
Component
Locations – Console Electronics & Valves (Figure 9)
Fabric
Fresh
Fabric
Detergent
Oxi / Fresh
Fill
Softener Bleach
Fill
Detergent Softener
Valve
Valve
Valve
Oxi
Valve
Valve
Valve
Valve
Valve
Bulk Dispense Pump
Hot
Water Cold
Water
Hot Water
Cold Water
Valve
Valve
Valve
Valve
Relay Expansion Board
Rex Board
Main Control Board
Main Control Board
Whirlpool & Maytag Direct Drive Top Load Washer n 3-19
Component Locations, Bottom View – Drive System & Drain Pump (Figure 10)
TESTING COMPONENT
Notes
3-20 n Whirlpool & Maytag Direct Drive Top Load Washer
COMPONENT ACCESS
Multimedia
Enhanced
Section 4:
Component Access
This section provides service parts access, removal, and
installation instructions for the “2016 Cabrio & Bravos Top
Load, Direct Drive Washer.”
IMPORTANT: Whenever the washer is tilted for service or
troubleshooting, drain water from the basket, remove any load
items in the basket, and, if equipped, remove bulk dispense drawer.
„„ Component Locations
„„ Removing the Access Panel
„„ Lifting the Top Panel
„„ Removing the Main Control
„„ Removing the Relay Expansion Board (REX)
„„ Removing the Lid Assembly
„„ Removing the User Interface
„„ Removing the Water Valve Assembly
„„ Removing the Bulk Dispense Pump
„„ Removing the Tub Ring, Impeller, and Basket
„„ Removing the Motor and Drive Assembly
„„ Removing the Pumps
„„ Removing the Heater
„„ Removing the Lid Lock
„„ Removing the Basket Light
Video Available
Look for this ICON throughout Section 4
2016 Cabrio & Bravos Top Load, Direct Drive Washer n 4-1
COMPONENT ACCESS
FOR SERVICE TECHNICIAN’S USE ONLY
Component Locations
FOR SERVICE TECHNICIAN’S USE ONLY
CONSOLE ELECTRONICS & VALVES (FIGURE 1)
Component Locations – Console Electronics & Valves (Figure 9)
Component Locations – Console Electronics & Valves (Figure 9)
Fabric
Fabric Oxi
Detergent Softener
Detergent
Oxi
Softener
Valve
Valve
Valve
Valve
Valve
Valve
Fresh
Fresh
Fill
Fill
Valve
Hot Water Cold Water
HotValve
Water Cold Valve
Water
Valve
Valve
Valve
Rex Board
Main Control Board
Rex Board
Main Control Board
(on some models)
Component
– Drive
BOTTOM VIEW
— DRIVELocations,
SYSTEM &Bottom
PUMPS View
(FIGURE
2) System & Drain Pump (Figure 10)
Component Locations,
Drive System & Drain Pump (Figure 10)
Motor Bottom
MotorView – Motor/Shifter
Cover
Motor
Cover
Bolt
Motor
Bolt
Connector
Motor/Shifter
Connector
Recirculation Pump
4-2 n 2016 Cabrio & Bravos Top Load, Direct Drive Washer
Drain Pump
Heater
Heater
FOR
FOR SERVICE
SERVICETECHNICIAN’S
TECHNICIAN’SUSE
USEONLY
ONLY
COMPONENT ACCESS
Component
7)
Component Locations
Locations ––Dispensers
Dispensers(Figure
(Figure
7)
Component
Locations
DISPENSERS (FIGURE 3)
Fresh Fill
Fresh Fill
Nozzle
Nozzle
Single Dose
Single
Dose
Detergent
Detergent
Dispenser
Dispenser
Bulk Dispense
Bulk Dispense
Detergent Drawer
Detergent Drawer
NOTE: Bulk dispense
NOTE: Bulk dispense
detergent drawer should be
detergent drawer should be
removed before performing
removed
before performing
ANY service.
ANY service.
Bleach/Oxi
Bleach/Oxi
Dispenser
Dispenser
Fabric
Fabric
Softener
Softener
Dispenser
Dispenser
Component Locations – Underside of Top (Figure 8)
Component
Locations
UNDERSIDE
OF TOP (FIGURE
4) – Underside of Top (Figure 8)
Lid Lock
Lid Lock
Bulk
Bulk
Dispense
Dispense
Pump
(on some
models)
Pump
Basket Light
Basketmodels)
Light
(on some
2016 Cabrio & Bravos Top Load, Direct Drive Washer n 4-3
COMPONENT ACCESS
Removing the Access Panel
WARNING
5. Once the panel is removed, you have access to the main
control, relay expansion board (if equipped), water valve
assembly, and lid hinges (see Figure 2).
Electrical Shock Hazard
Disconnect power before servicing.
Replace all parts and panels before operating.
Failure to do so can result in death or
electrical shock.
Removing the Access Panel
1. Unplug washer or disconnect power.
2. Turn off water supply to washer.
3. Remove three (3) 1/4” hex-head mounting screws from
the rear of the access panel as indicated in Figure 1.
NOTE: The screws should remain attached to the access
panel.
4. Lift up panel slightly from the rear and remove from
washer.
Remove three 1/4” hex head screws
Figure 1
4-4 n 2016 Cabrio & Bravos Top Load, Direct Drive Washer
Figure 2
COMPONENT ACCESS
Lifting the Top Panel
8. Raise the top about 1/4”. Then, while still keeping it lifted,
push the top back about 1/4 “ (see Figure 3).
WARNING
¼”
Electrical Shock Hazard
Disconnect power before servicing.
¼”
Replace all parts and panels before operating.
Failure to do so can result in death or
electrical shock.
Lifting the Top Panel
1. Unplug washer or disconnect power.
2. Turn off water supply to washer.
3. Disconnect hot and cold inlet water hoses.
4. If equipped, remove the bulk dispense drawer.
5. Tape the washer lid closed.
6. Remove three (3) 1/4” hex-head mounting screws from
the rear of the console as indicated in Figure 1. Remove
harness cover and set aside.
Harness Cover
Figure 3
Figure 1
9. Lift top panel. Insert the two tabs located at the top of the
rear panel into the slots at the back of the top panel (see
Figures 4 & 5).
IMPORTANT: The tabs cannot support the top panel on
their own. The Top Panel must be supported against the
back wall or using a support rod.
7. Slide top forward about 1/2” (see Figure 2).
Tabs
½”
Figure 4
Figure 5
Figure 2
2016 Cabrio & Bravos Top Load, Direct Drive Washer n 4-5
to and from main control. This test assumes that proceed to step 7.
proper voltage is present at the outlet.
7. Check if console UI is affecting the main
1. Unplug washer or disconnect power.
control DC supply.
ACCESS
2.COMPONENT
Remove console
to access main control.
a. Unplug washer or disconnect power, and
3. Verify that ALL connectors are inserted
for the diagnostic LED to turn off.
Removing the wait
Main
Control
all the way into the main control.
b. Remove connector J18 from main control.
4. Plug in washer or reconnect power.
Main
Board
Connectors
c.
Plug
in washer
or reconnect power.
WARNING
5. With a voltmeter set to AC, connect black
d. Recheck the Diagnostic LED per step 6.
probe to J12-3 (Neutral) and red probe to J12-1 (L1). ¾
IfConnector
the diagnosticComponent(s)
LED is now flashing, go
J1 Keys and
Motor
¾
If 120VAC is present, go to step 6.
to Test #4:
Encoders, “None of the
J2
Valves
page 17. If diagnostic
¾
I
f 120VAC is not present, check the AC power indicators light up”, step&4,Thermistors
J4 flashing,
Pumps
& Clutch
LED is not
continue
to Coil
step 8.
cord for continuity (See Figure 11, page 25.)
J5 voltage
Heater
Element
Electrical Shock Hazard
8. Perform
checks
inside header J18
Disconnect power before servicing.
on the board
– doLid
notLock
short pins together.
J6
J18 User
Interface
Wht
Neutral
Heater Element
Gry Neutral
Blk L1
Lid Lock
Red Lock Sw
Open
Grn Lid Sw
Blu Home Sw
Blk Lock Motor
Brn Lock Motor
Wht Sw Out
REX BOARD
Drain Pump
POWER
CORD
Blu
J12
J12-3
J12-2
e J12-1
Power Cord
Wht Neutral
Grn Ground
Blk L1
e
J18
J18-3
J18-2
J18-1
e
J19 Basket Light
J19-2 Blk – LED
J19-1 Red +LED
UI
VALVES & THERMISTOR
LID LOCK
HEATER
ELEMENT
MOTOR
J4-3
J1
Motor
J1-6
Shield
HF
Return
e
Removing
the MainOpen
Control
J4-1
J1-5
J1-4 Blk VS3
J5
J1-3Electrostatic
Brn VS1 Discharge (ESD) Sensitive Device.
IMPORTANT:
Open
Failure to J1-2
follow the ESD
precautions outlined at the J5-2
e J5-1
Red 3VS2
e J1-1
beginning
of Section
“Testing” may destroy, damage,
or
weaken the main control assembly.
J6
J2
Valves & Thermistor
J6-7
J2-12 Yel
Fresh Fill Valve
J6-6
1. Unplug
washer
disconnect
power.
J2-11
Brn or Detergent
Valve
J6-5
J2-10
Blu
Cold
Valve
2. Turn off water supply to washer.
J6-4
J2-9 Red Hot Valve
3. Perform
procedures
on(not
page 4-4, “Removing theJ6-3
J2-8theVlt
Oxi Valve
Access Panel” priorontoallperforming
J6-2
models) the following steps.
e
J6-1
4. Remove
from
Main Control (see Figure
1).
J2-7pressure
Gry hose
Softener
Valve
J2-6 all connectors
Pre Washfrom
(not the Main Control (see
5. Disconnect
on all models)
Figure 1).
J2-5
Open
6. UsingJ2-4
a 1/4”Wht
nut driver,
Neutralremove the two (2) hex-head
screwsJ2-3
(locations circled
Open in Figure 1) securing the main
control
to
the
top
panel
of the washer. Remove board.
J2-2 Blk Thermistor
e
J2-1 Blk Rtn (VSS)
Relay Expansion Board
J7
Relay Expnsion Brd.
Power CordJ7-8 Yel
15VDC
J7-7
Buzzer (not
User Interface
on all models)
Basket LightJ7-6 Orn Clock
J7-5 Brn Data Out
J7-4 Vlt
Strobe
J7-3 Tan Rtn (VSS)
J7-2 Lt Blu Data In
e J7-1
5VDC (not
on all models)
BASKET
LIGHT
Main Control (ACU)
Board Connectors
and Pinouts (Figure 2)
PUMPS &
SHIFTER
Replace all parts and panels before operating.
J7
J4
Pumps & Shifter
Failure to do so can result in death or
J12
J4-7 Orn Shifter
electrical shock.
J18
J4-5 Lt Blu Recirc. Pump (not
on all models)
J19
User Interface
Yel
Rtn (VSS)
Blu Wide
Blk 5V
Pressure Hose Fitting
e
J4 Pumps
& Shifter
3$*(
e
= Pin 1
e
e
e
Diagnostic LED
e
e
e
J7 Rex
Connector
e
J19 Basket
Light
e
J6 Lid
Lock
J1 Motor
J12 Power Cord
J2 Valves &
Thermistor
J5 Heater Element
Figure 1
4-6 n 2016 Cabrio & Bravos Top Load, Direct Drive Washer
DO NOT REMOVE OR DESTROY
COMPONENT ACCESS
Removing the Relay Expansion Board (REX)
Relay Expansion Board (Figure 2)
WARNING
J3 - To Main Control Board
J1 - AC In
Electrical Shock Hazard
Disconnect power before servicing.
Replace all parts and panels before operating.
Failure to do so can result in death or
electrical shock.
= pin 1
J2 - To Bulk Dispense Pump
Removing the Relay Expansion Board (REX)
Relay Expansion Board Connectors
IMPORTANT: Electrostatic Discharge (ESD) Sensitive Device.
Failure to follow the ESD precautions outlined at the
beginning of Section 3 “Testing” may destroy, damage, or
weaken the relay expansion board.
1. Unplug washer or disconnect power.
2. Turn off water supply to washer.
3. Perform the procedures on page 4-4, “Removing the
Access Panel” prior to performing the following steps.
4. Disconnect all connectors from the Relay Expansion Board
(see Figure 1 & 2).
5. Using a 1/4” nut driver, first ‘loosen’ the two (2) hex-head
screws securing the main control (see Figure 1, page 4-6).
6. Next, remove the one (1) 1/4” hex-head screw (location
circled in Figure 1 &2) securing the Relay Expansion board
to the top panel of the washer. Remove board.
Connector
Component(s)
J1
AC In
J2
Bulk Dispense Pump
J3
Main Control Board
Figure 1
REASSEMBLY NOTE: When re-installing the Relay Expansion
Board, be sure to re-tighten the two (2) main control screws.
2016 Cabrio & Bravos Top Load, Direct Drive Washer n 4-7
COMPONENT ACCESS
Removing the Lid Assembly
WARNING
Electrical Shock Hazard
Disconnect power before servicing.
Replace all parts and panels before operating.
Failure to do so can result in death or
electrical shock.
Figure 2
Removing the Lid Assembly
1. Unplug washer or disconnect power.
2. Turn off water supply to washer.
3. Perform the procedures on page 4-4, “Removing the
Access Panel” prior to performing the following steps.
4. Disconnect the User Interface connector “J18” from the
Main Control (see Figure 1).
5. Next, remove the two (2) 1/4” hex-head screws securing
the User Interface harness to the top panel (locations
circled in Figure 1).
Figure 3
8. Lift lid assembly up and forward to disengage hinge hooks
from top panel.
J18
REASSEMBLY NOTE: When reinstalling the lid assembly, insert
hinge hooks into the top panel. The hooks will help support
the lid while reinstalling the hinge screws. (See Figure 4.)
Figure 1
6. IMPORTANT: Raise lid to release spring tension on hinges
before removing the hinge screws.
7. Using a 1/4” nut driver, remove the eight (8) 1/4” hexhead screws securing the two hinges to the top panel.
See Figures 2 and 3.
Hinge Hook
Figure 4
4-8 n 2016 Cabrio & Bravos Top Load, Direct Drive Washer
COMPONENT ACCESS
Removing the User Interface
8. Figure 2 shows the Lid and User Interface Assembly with
lower frame removed. The service replacement does not
include the UI Harness, and Hinges. These parts must be
moved over to the new service replacement part.
9. Using a T-20 TORX driver, remove the screw securing the
UI harness to the upper lid assembly (location circled in
Figure 2).
10. Next, remove the UI harness from the upper lid/UI
assembly and set aside (see Figure 2).
WARNING
Electrical Shock Hazard
Disconnect power before servicing.
Replace all parts and panels before operating.
Failure to do so can result in death or
electrical shock.
Removing the User Interface
IMPORTANT: The User Interface and Upper Lid is a complete
assembly and service replacement part. Do not attempt to
separate the User Interface from the upper lid or damage to
the UI will result.
IMPORTANT: Electrostatic Discharge (ESD) Sensitive Device.
Failure to follow the ESD precautions outlined at the
beginning of Section 3 “Testing” may destroy, damage, or
weaken the user interface.
Figure 2
11. Using a 5/16” nut driver, remove the eight (8) 5/16”
hex-head screws securing the two hinges to the upper lid
assembly and relocate to the new assembly. See Figure 3.
1. Unplug washer or disconnect power.
2. Turn off water supply to washer.
3. Perform the procedures on page 4-4, “Removing the
Access Panel” prior to performing the following steps.
4. Perform the procedures on page 4-7, “Removing the Lid
Assembly” prior to performing the following steps.
5. Place a towel on a smooth flat work surface. Place the lid
assembly top-down on the towel.
6. Using a 1/4” nut driver, remove the five (5) 1/4” hex-head
screws (locations circled in Figure 1) securing the lower
frame to the lid assembly.
Figure 3
12. Reinstall the UI harness on the new Upper Lid/UI
assembly and secure with T-20 screw removed in step 9.
NOTE: The speaker can be replaced as a separate service
part. To remove, disconnect harness from UI and depress clip
securing speaker to assembly (see Figure 4).
Slide lower frame down
Figure 1
Speaker Clip
7. Slide the lower frame down toward hinges and remove
from upper lid/UI assembly (See Figure 1).
Figure 4
2016 Cabrio & Bravos Top Load, Direct Drive Washer n 4-9
COMPONENT ACCESS
Removing the Water Valve Assembly
WARNING
Electrical Shock Hazard
Disconnect power before servicing.
FOR SERVICE TECHNICIAN’S USE ONLY
Replace all parts and panels before operating.
Failure to do so canComponent
result in death Locations
or
electrical shock.
– Console Electronics & Valves (Figure 6)
Figure 1
Bleach/Oxi
Valve
(not on all
models)
Removing the Water Valve Assembly
7. Lower the top panel and disconnect the Water Inlet Valve
Fabric
connector “J2” from the Main Control (see FigurePressure
2).
Hose
Softener
Main Control Board
MAIN
CONTROL
J12
Valve
AC Cord
J5
J1
J2
NOTE: The water inlet valve is replaced as an assembly, which
includes all six valves, and valve assembly harness.
1. Unplug washer or disconnect power.
J6
J4
2. Turn off water supply to washer.
3. Disconnect hot and cold inlet water hoses.
4. Perform the procedures on page 4-4, “Removing the
Access Panel” prior to performing the following steps.
5. Perform the procedures on page 4-5, “Lifting the
J18
Top Panel” prior to performing the following steps.
Figure
2
NOTE: If equipped, remove the bulk
Hotdispense
Water drawer.
Cold Water
6. From underneath the top panel, remove
8. Using a 1/4” nut driver, remove the three (3) hex-head
Valvethe four (4) Valve
hoses from the bottom of the dispenser (shown circled
screws securing the water valve assembly to the top
in Figure 1).
panel of the washer (locations circled in Figure 3 below).
Remove water valve assembly.
9. Reverse procedure to reinstall the Water Valve Assembly.
User Interface
Component Locations, Bottom View – Drive System & Drain Pump (Figure 7)
Motor Cover
Front of Washer
Water Valve Assembly
Figure 3
4-10 n 2016 Cabrio & Bravos Top Load, Direct Drive Washer
Motor
Recirculation Pump
COMPONENT ACCESS
Removing the Bulk Dispense Pump
7. Loosen the hose clamps and pull the inlet and outlet drain
hoses off the pump. Note that there may be liquid laundry
detergent in the hoses.
WARNING
Outlet Hose
Bulk
Dispense
Pump
Electrical Shock Hazard
Disconnect power before servicing.
Replace all parts and panels before operating.
Failure to do so can result in death or
electrical shock.
Inlet Hose
Figure 2
Removing the Bulk Dispense Pump
1. Unplug washer or disconnect power.
2. Turn off water supply to washer.
3. Disconnect hot and cold inlet water hoses.
4. Perform the procedures on page 4-4, “Removing the
Access Panel” prior to performing the following steps.
5. Perform the procedures on page 4-5, “Lifting the Top
Panel” prior to performing the following steps. NOTE: If
equipped, remove the bulk dispense drawer.
6. From underneath the top panel, locate the bulk dispense
pump. See Figure 1.
8. Lower the top panel and disconnect the Bulk Dispense
Pump connector as shown in Figure 3. Depress the tabs on
each side of the ‘empty’ connector to release from panel.
9. Using a 1/4” nut driver, remove one (1) 1/4” hex-head
screw shown in Figure 3.
Pump Connector
Remove 1/4” Screw
Depress Tabs
Figure 3
10. Lift the top panel and remove the Bulk Dispense Pump.
Reverse procedure to reinstall the pump.
Bulk
Dispense
Pump
Bulk
Dispense
Drawer
Figure 1
2016 Cabrio & Bravos Top Load, Direct Drive Washer n 4-11
COMPONENT ACCESS
Removing the Tub Ring, Impeller, and Basket
Removing the Impeller
WARNING
1. Insert the blade from a small screwdriver into the slot in
the impeller cap, then pry the cap up and remove it (see
Figure 2).
Electrical Shock Hazard
Disconnect power before servicing.
Replace all parts and panels before operating.
Failure to do so can result in death or
electrical shock.
Lifting the Top Panel
1. Unplug washer or disconnect power.
2. Turn off water supply to washer.
3. Disconnect hot and cold inlet water hoses.
4. Perform the procedures on page 4-5, “Lifting the Top
Panel” prior to performing the following steps. NOTE: If
equipped, remove the bulk dispense drawer.
Figure 2
2. Remove the 7/16” hex-head bolt from the impeller, then lift
and remove the impeller from the basket (see Figure 3).
Remove
Impeller Bolt
Removing the Tub Ring
1. Disconnect recirculation hose from tub ring.
Note: location may vary depending on model.
2. Locate the tub ring clips illustrated in Figure 1. Unclip each
clip with a “stubby” flat blade screwdriver. Remove tub
ring from washer.
Figure 3
REASSEMBLY NOTE: Any time the impeller
bolt is removed, Loctite® adhesive
(Threadlocker Blue 242® or similar adhesive)
must be reapplied, otherwise the bolt will
eventually work itself loose resulting in a
second call.
Tub Ring Clips
Recirc. Hose
Figure 1
4-12 n 2016 Cabrio & Bravos Top Load, Direct Drive Washer
COMPONENT ACCESS
Removing the Tub Ring, Impeller, and Basket (continued)
Removing the Basket
1. Using a Spanner Wrench and hammer, tap wrench with
hammer until nut becomes loose (see Figure 4). Remove
Spanner Nut.
REASSEMBLY NOTE: When re-installing the basket, screw on
spanner nut until it is finger tight. Then, using a mallet or
hammer, tighten up to an additional ¾ turn (see Figure 6). Do
NOT apply Loctite® to spanner nut. Applying Loctite® to the
spanner nut will make it virtually impossible to remove again.
Tighten spanner nut 3/4 turn or more
Figure 6
Figure 4
2. Lift the basket out of the washer.
Figure 5
2016 Cabrio & Bravos Top Load, Direct Drive Washer n 4-13
COMPONENT ACCESS
Removing the Motor and Drive Assembly
WARNING
2. Remove Rotor - Use a T-30 TORX driver to remove the
center rotor bolt (see Figure 2). Rock the rotor back and
forth until the rotor has been pulled away from the stator.
Drive Assembly
Rotor
Electrical Shock Hazard
Disconnect power before servicing.
Replace all parts and panels before operating.
Failure to do so can result in death or
electrical shock.
Preparation
1. Unplug washer or disconnect power.
2. Turn off water supply to washer.
3. Disconnect hot and cold inlet water hoses and remove the
drain hose from the standpipe or laundry tub.
4. If equipped, remove the bulk dispense drawer.
5. Tape the washer lid closed.
6. Carefully lay the washer on its back panel. Place padding
on the floor to protect the surfaces.
7. Remove sound padding and set aside.
Removing the Rotor, Clutch Coil, and Stator
1. Unplug the clutch coil and stator connectors. Remove
all connectors from the bracket (see Figure 1). Remove
connector bracket if replacing the drive assembly.
Connector
Bracket
Rotor Bolt
Figure 2
3. Remove Clutch Coil and Stator - Completely remove the
three 7mm stator bolts (red) and then loosen the three
7mm clutch coil bolts (blue) until they disengage the drive
assembly (see Figure 3). Remove both the clutch coil and
stator from the drive assembly. NOTE: Leaving the clutch
coil bolts in place maintains the orientation of the coil to
the stator for ease of reinstallation.
Drive Assembly
Stator
Clutch Coil
& Stator
Connectors
Clutch Coil
Figure 1
4-14 n 2016 Cabrio & Bravos Top Load, Direct Drive Washer
Figure 3
COMPONENT ACCESS
Removing the Motor and Drive Assembly (continued)
Removing the Clutch (Slider) Assembly
Drive Assembly
Screws
1. Remove Slider - Figure 1 shows the three parts of the
clutch assembly; the spiral retaining ring, the clutch
spring, and the clutch (slider). The first step in removing
the clutch assembly is to remove the spiral retaining ring.
Locate the overlap of the spiral ring and use a small flat
blade screwdriver to pry ring off of shaft.
2. Next, remove the clutch spring, and then the clutch
(slider).
Ground
Wire
Clutch (Slider)
Retaining Ring
Figure 2
IMPORTANT REASSEMBLY NOTES
REASSEMBLY NOTE: When you reinstall the rotor over the
stator assembly, do not grip the rotor housing around the
rear edge with your fingers. The magnets around the rotor
housing are very strong, and they will pull the rotor into the
stator coil magnets when the rotor magnets come within
their magnetic field. Keep your fingers along the outside of
the rotor housing and away from the rear edge when you are
installing it on the stator assembly.
Clutch Spring
Figure 1
Removing the Drive Assembly
1. Use a 1/4” socket to remove the hex-head screw securing
the ground wire to the drive assembly (see Figure 2).
2. Use a 10mm socket to remove the four (4) screws securing
the drive assembly to the tub. (The bottom right screw
also secures the connector clip to the drive assembly.) The
drive assembly can now be pulled away from the tub.
NOTE: If the drive assembly cannot easily be pulled from
the tub, it may be necessary to tap on the drive assembly
from inside the tub to loosen the drive from the tub.
REASSEMBLY NOTE: Any time the rotor bolt is
removed, Loctite® adhesive (Threadlocker Blue
242® or similar adhesive) must be reapplied,
otherwise the bolt will eventually work itself
loose resulting in a second call.
REASSEMBLY NOTE: The four (4) drive assembly screws are
threaded into the bottom of the plastic tub (see Figure 2
above). Using a power driver to tighten the screws may strip
the holes. Tighten only by hand until very snug.
REASSEMBLY NOTE: The harness guide routes the harness away
from moving drive components (rotor). Be sure to reinstall the
guide anytime it is removed.
Harness Guide
2016 Cabrio & Bravos Top Load, Direct Drive Washer n 4-15
COMPONENT ACCESS
Removing the Pumps
Removing the Drain Pump (Figure 2)
WARNING
1. Disconnect pump connector from drain pump. Unclip
harnesses as shown in Figure 2.
2. Loosen the two (2) hose clamps and pull the inlet and
outlet drain hoses off the pump. Note that there is a tab
on the outlet that fits into a slot in the hose.
3. Remove the three (3) 8mm hex-head screws (circled) and
remove drain pump from tub.
Electrical Shock Hazard
Disconnect power before servicing.
Unclip
Harnesses
Replace all parts and panels before operating.
Failure to do so can result in death or
electrical shock.
Hose
Clamps
Preparation
1. Unplug washer or disconnect power.
2. Turn off water supply to washer.
3. Disconnect hot and cold inlet water hoses and remove the
drain hose from the standpipe or laundry tub.
4. If equipped, remove the bulk dispense drawer.
5. Tape the washer lid closed.
6. Carefully lay the washer on its back panel. Place padding
on the floor to protect the surfaces.
7. Remove sound padding and set aside.
Hose Tab
Pump
Connector
Figure 2 - Drain Pump
Removing the Recirculation Pump (Figure 3)
1. Disconnect pump connector from recirculation pump.
Unclip harness as shown in Figure 3.
2. Loosen the two (2) hose clamps and pull the inlet and
outlet drain hoses off the pump. Note that there is a tab
on the outlet that fits into a slot in the hose.
3. Remove the three (3) 8mm hex-head screws (circled) and
remove recirculation pump from tub.
Recirculation
Pump
Sump
Pump
Connector
Unclip
Harness
Drain Pump
Figure 1 - Pump Locations
Hose Clamps
Figure 3 - Recirculation Pump
4-16 n 2016 Cabrio & Bravos Top Load, Direct Drive Washer
COMPONENT ACCESS
Removing the Heater
Removing the Heater
WARNING
1. Disconnect harness (2 terminals) from the Heater
Assembly (see Figure 2).
2. Remove the 8mm hex-head screw securing the heater
cover to the tub. Remove heater cover from washer (see
Figure 2).
8mm Screw
Electrical Shock Hazard
Disconnect power before servicing.
Replace all parts and panels before operating.
Failure to do so can result in death or
electrical shock.
Heater Cover
Preparation
Heater
Terminals
1. Unplug washer or disconnect power.
2. Turn off water supply to washer.
3. Disconnect hot and cold inlet water hoses and remove the
drain hose from the standpipe or laundry tub.
4. If equipped, remove the bulk dispense drawer.
5. Tape the washer lid closed.
6. Carefully lay the washer on its back panel. Place padding
on the floor to protect the surfaces.
7. Remove sound padding and set aside.
Heater
Figure 2
3. Use a 10mm socket to loosen the nut securing heater
element to tub. When the heater gasket has decompressed sufficiently, remove the element from tub
assembly (see Figure 3).
Loosen Nut and Remove
10mm Nut
Figure 3
Heater Element
Figure 1 - Heater Location
Figure 4
2016 Cabrio & Bravos Top Load, Direct Drive Washer n 4-17
COMPONENT ACCESS
Removing the Lid Lock
7. Perform the procedures on page 4-5, “Lifting the Top
Panel” prior to performing the following steps. NOTE: If
equipped, remove the bulk dispense drawer.
8. Remove the Lid Lock harness from the clips on right side
and front of top panel.
9. Remove the two (2) 1/4” hex-head screws (circled) securing
the lid lock assembly to the lid (see Figure 2). Lift the lid
lock assembly up from lip of opening.
WARNING
Electrical Shock Hazard
Disconnect power before servicing.
Lift up away from
lip of opening
Replace all parts and panels before operating.
Failure to do so can result in death or
electrical shock.
Removing the Lid Lock
Lid Lock Assembly
1. Unplug washer or disconnect power.
2. Turn off water supply to washer.
3. Disconnect hot and cold inlet water hoses.
4. Perform the procedures on pages 4-4, “Removing the
Access Panel” prior to performing the following steps.
5. Disconnect the Lid Lock connector “J6” from the Main
Control (see Figure 1).
6. Feed the Lid Lock harness through opening in back of
washer top panel (see Figure 1).
Figure 2
FOR SERVICE TECHNICIAN’S USE ONLY
Component Locations – Console Electronics & Valves (Figure 9)
Fabric
Detergent Softener Oxi
Valve
Valve
Valve
Fresh
Fill
Valve
Feed lock
harness through
opening in back
of top panel.
Hot Water Cold Water
Valve
Valve
J12
J1
J7
J5
J2
J19
J6
J18
J4
Rex Board
Main Control Board
Figure 1
4-18 n 2016 Cabrio & Bravos Top Load, Direct Drive Washer
Component Locations, Bottom View – Drive System & Drain Pump (Figure 10)
Motor
Motor
Motor/Shifter
a. Unplug washer or disconnect power, and
3. Verify that ALL connectors are inserted
wait for the diagnostic LED to turn off.
all the way into the main control.
b. Remove connector J18 from main control.
4. Plug in washer or reconnect power.
c. Plug in washer or reconnect power.
COMPONENT ACCESS
5. With a voltmeter set to AC, connect black
d. Recheck the Diagnostic LED per step 6.
probe to J12-3 (Neutral) and red probe
to J12-1 (L1). the
¾
If the
diagnosticLight
LED is now flashing, go
Removing
Basket
¾
If 120VAC is present, go to step 6.
to Test #4: Keys and Encoders, “None of the
¾
I
f 120VAC is not present, check the AC power indicators light up”, step 4, page 17. If diagnostic
WARNING
LED is not flashing, continue to step 8.
cord for continuity
(See Figure 11, page 25.)
Basket Light
8. Perform voltage checks inside header J18
on the board – do not short pins together.
Main Control (ACU)
Board Connectors
Electrical Shock Hazard
and
Pinouts (Figure 2)
Disconnect power before servicing.
e
J1-3 Brn
J1-2
J1-1 Red
VS1
Open
VS2
e
Drain Pump
Neutral
e
J5
Heater Element
J5-2 Gry Neutral
J5-1 Blk L1
POWER
CORD
J4-3 Blu
J1 allMotor
Replace
parts and panels before operating.
J1-6 Shield HF Return
e
J4-1 Wht
Failure
to do soOpen
can result in death or
J1-5
J1-4 shock.
Blk VS3
electrical
HEATER
ELEMENT
MOTOR
PUMPS &
SHIFTER
J4-5 Lt Blu Recirc. Pump (not
on all models)
REX BOARD
J4
Pumps & Shifter
J4-7 Orn Shifter
J7
Relay Expnsion Brd.
J7-8 Yel
15VDC
J7-7
Buzzer (not
on all models)
J7-6 Orn Clock
J7-5 Brn Data Out
J7-4 Vlt
Strobe
J7-3 Tan Rtn (VSS)
J7-2 Lt Blu Data In
J7-1
5VDC (not
on all models)
J12
J12-3
J12-2
e J12-1
Power Cord
Wht Neutral
Grn Ground
Blk L1
UI
BASKET
LIGHT
VALVES & THERMISTOR
LID LOCK
J6
Lid Lock
J2
Valves & Thermistor
J6-7 Red Lock Sw
J2-12 Yel
Fresh Fill Valve
Removing
Light
J6-6
Open
J2-11the
Brn Basket
Detergent
Valve
J6-5 Grn Lid Sw
J18 Harness
User Interface
J2-10 Blu Cold Valve
J6-4 Blu Home Sw
J18-3 Yel
J2-9 Red Hot Valve
ClipsRtn (VSS)
1. Unplug
or
J6-3 Blk Lock Motor
J18-2 Blu Wide
J2-8washer
Vlt
Oxidisconnect
Valve (not power.
J6-2 Brn Lock Motor
5V
e J18-1 Blk
on all models)
2. Turn off water supply
to washer.
e
J6-1 Wht Sw Out
J2-7 Gry Softener Valve
3. Disconnect
hot and
cold (not
inlet water hoses.
J19 Basket Light
J2-6
Pre Wash
J19-2
Blk 2 – LED
Figure
on all models)
4. Perform the procedures
on pages 4-4, “Removing the
e J19-1 Red
+LED
J2-5
Open
Access Panel” prior to performing the following steps.
J2-4 Wht Neutral
8. The Basket Light is secured in position using two tabs as
5. Disconnect
the Basket
J2-3
Open Light connector “J19” from the
shown in Figure 3.
MainJ2-2
Control
and
feed the Basket Light harness through
Blk
Thermistor
e
opening
backRtn
of washer
J2-1 inBlk
(VSS) top panel (see Figure 1).
J18 User
Interface
e
J4 Pumps
& Shifter
e
= Pin 1
e
e
9. Using aesmall flat-blade screwdriver, insert the tip into the
slot located on one side of the Basket
Light&mount (shown
J2 Valves
in Figure 4) and depress the tabs on the light housing to
Thermistor
remove the light assembly.
e
e
Figure 3
e
J7 Rex
Connector
e
J19 Basket
Light
e
J6 Lid
Lock
Diagnostic LED
J1 Motor
J12 Power Cord
Figure 1
3$*(
6. Perform the procedures on page 4-5, “Lifting the Top
J5 Heater Element
DO NOT REMOVE OR DESTROY
Panel” prior to performing the following steps. NOTE: If
equipped, remove the bulk dispense drawer.
7. Locate the Basket Light under the top panel. The light is
located next to the Bleach/Oxi Dispenser. Pull out the two
harness retaining clips as shown in Figure 2.
Figure 4
2016 Cabrio & Bravos Top Load, Direct Drive Washer n 4-19
COMPONENT ACCESS
Notes
4-20 n 2016 Cabrio & Bravos Top Load, Direct Drive Washer
PRODUCT SPECIFICATIONS &
WARRANTY INFORMATION SOURCES
IN THE UNITED STATES:
FOR PRODUCT SPECIFICATIONS AND WARRANTY INFORMATION CALL:
FOR WHIRLPOOL PRODUCTS: 1-800-253-1301
FOR TECHNICAL ASSISTANCE WHILE AT THE CUSTOMER’S HOME CALL:
THE TECHNICAL ASSISTANCE LINE: 1-800-832-7174
HAVE YOUR STORE NUMBER READY TO IDENTIFY YOU AS AN
AUTHORIZED IN-HOME SERVICE PROFESSIONAL
FOR LITERATURE ORDERS (CUSTOMER EXPERIENCE CENTER):
PHONE: 1-800-851-4605
FOR TECHNICAL INFORMATION AND SERVICE POINTERS:
www.servicematters.com
IN CANADA:
FOR PRODUCT SPECIFICATIONS AND WARRANTY INFORMATION CALL
PHONE: 1-800-461-5681
FOR TECHNICAL ASSISTANCE WHILE AT THE CUSTOMER’S HOME CALL:
THE TECHNICAL ASSISTANCE LINE: 1-800-488-4791
HAVE YOUR STORE NUMBER READY TO IDENTIFY YOU AS AN
AUTHORIZED IN-HOME SERVICE PROFESSIONAL
Whirlpool & Maytag 6.2 Cu. Ft.
Direct Drive Top Load Washer
W10864849
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