HP DeskJet 950C Series Printer
User’s Guide for Macintosh
English
HP Customer Care
Thank you for buying an HP DeskJet printer. Because HP wants
owning your printer to be a trouble-free experience, we back your purchase with HP
Customer Care—award-winning service and support that includes:
HP Customer Care Online
Click your way to a quick solution! HP Customer Care Online is a great
place to start for answers to questions about your HP DeskJet printer—
24 hours a day, seven days a week.
If you have a modem connected to your computer and subscribe to an online
service, or have direct access to the Internet, you can obtain a wide variety of
information about your printer at the following web sites:
English:
French:
German:
Japanese:
Portuguese:
Spanish:
http://www.hp.com/support/home_products
http://www.hp.com/cposupport/fr/
http://www.hp.com/cposupport/de/
http://www.jpn.hp.com/CPO_TC/eschome.htm
http://www.hp.com/cposupport/pt/
http://www.hp.com/cposupport/es/
From HP Customer Care Online you can link to HP Customer Care User Forums
and HP Customer Care Email.
HP Customer Care by Phone
Call us direct and connect with a service technician who specializes in
your product and who can typically answer your questions in one
phone call. (See page 47 in this User’s Guide for phone numbers.)
HP Customer Care Audio Tips (U.S. Only)
For fast and simple solutions to commonly asked HP DeskJet printer questions, call
our toll-free automated support line at (877) 283-4684.
Acknowledgments
Apple, the Apple logo, AppleTalk, ColorSync, the ColorSync logo, Mac, Macintosh,
MacOS, PowerBook, Power Macintosh, and QuickDraw are trademarks of Apple
Computer, Inc., registered in the U.S. and other countries.
Notice
The information contained in this document is subject to change without notice.
Hewlett-Packard Company makes no warranty of any kind with regard to this
material, including, but not limited to, the implied warranties of merchantability and
fitness for a particular purpose.
Hewlett-Packard shall not be liable for any errors or for incidental or consequential
damages in connection with the furnishing, performance, or use of this material.
All rights reserved. Reproduction, adaptation, or translation of this manual is
prohibited without prior written permission of Hewlett-Packard Company, except as
allowed under the copyright laws.
No part of this document may be photocopied, reproduced, or translated to another
language without the prior written consent of Hewlett-Packard Company.
Edition 1, December 1999
© Copyright Hewlett-Packard Company and Apple Computer, Inc. 1999
Portions © Copyright 1989-1999 Palomar Software, Inc. HP DeskJet 950C Series
printers include printer driver technology licensed from Palomar Software, Inc.,
www.palomar.com.
Table of Contents
Introduction
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii
Chapter 1 Printing Basics
Buttons and Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Paper Trays. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Printer Maintenance Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Chapter 2 Using Your Printer Software
Choosing Your Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Other Ways to Select a Default Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Desktop Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Checking Printer Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Page Setup - Controlling Page Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Print Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Printing on Different Types of Paper and Media . . . . . . . . . . . . . . . . . . . . . . . 13
HP DeskJet Utility Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Chapter 3 Using and Caring for Your Print Cartridges
Print Cartridge Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Replacing Print Cartridges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Storing Print Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Cleaning Print Cartridges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Damage Resulting from Refilling the Print Cartridges . . . . . . . . . . . . . . . . . .35
Chapter 4 Getting Help When Things Go Wrong
Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
HP Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Chapter 5 Supplies and Accessories
Printer Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Printer Quick Start Posters and User’s Guide for Macintosh . . . . . . . . . . . . 50
Paper and Other Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Ordering Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
i
Appendix A Setup Instructions
Using a USB Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Appendix B Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Appendix C Legal Information
Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Limited Warranty Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
HP Year 2000 Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Index
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
ii
Introduction
Thank You For Buying an HP DeskJet Printer!
Here’s what comes in the box. If something is missing, talk to your HP dealer or call
HP Customer Care. (See page 47 for phone numbers.)
Printer
Printer software and
electronic User’s Guide
Black print
cartridge
Power cord
Color print
cartridge
Quick Start Poster
iii
Special Features of Your HP DeskJet Printer
Your new HP DeskJet printer is equipped with these special features:
•
•
•
•
Stunning photo quality through HP’s Color Layering Technology
Laser-quality black text
Excellent print quality on plain paper
Uncompromising performance with print speeds of up to 11 pages per minute
for black text and 8.5 pages per minute for text with color graphics
• Special Photo Tray for printing on HP Premium Plus Photo Paper, Glossy
4 x 6 in., 102 x 152 mm (with tear-off tab)
• Efficient, fast photo image printing
• Large capacity paper tray that holds up to 100 sheets
Finding More Information
This User’s Guide shows you how to operate your printer. For more information:
• Use the Quick Start Poster for installation.
• Turn on balloon help in the Help menu. Move your cursor over any print
setting to view an explanation.
• Visit the HP web site at http://www.hp.com/support/home_products for the
latest product information, troubleshooting, and printer software updates.
iv
1
Printing Basics
Buttons and Lights
The HP DeskJet printer buttons (shown below) let you turn the printer on and off,
cancel a print job, or resume printing. The lights give you visual cues about the
state of your printer. The buttons and lights from left to right are:
Cancel Button – Press this button to
cancel the current print job.
Print Cartridge Status Light – When
lit, the light above this symbol indicates that
you need to check the status of your print
cartridges. See “Print Cartridge Status” on
page 27 for more information.
Resume Button and Light – When
this light flashes an action is needed such as
load paper or clear a paper jam. To
continue printing, press the Resume Button .
See “What do the flashing lights mean?” on
page 41.
Power Button and Light – Use the Power Button to turn the printer on and
off. When the green light above the Power Button flashes, printing is in progress.
Warning
Always use the Power Button on the front of the printer to turn the printer
on and off. Using a power strip, surge protector, or a wall-mounted switch
to turn the printer on and off may cause premature printer failure.
1
1
Printing Basics
Paper Trays
IN Tray
To print, place paper or other media types in the IN tray. Pull out this tray for easy
loading. Load media print side down. Slide all media as far as it will go into the IN
tray. Once you insert the media you want to use, slide the paper guides so they
rest snugly against the media. Make sure the IN tray is pushed back in.
IN tray pulled out
Paper width guide
Paper length guide
IN tray pushed in
OUT Tray
The printer sends finished pages to the OUT tray. The OUT tray can be up or down
depending on what you’re printing.
Down – This is the typical position for most types of printing. The down position
also allows single envelope printing. For information about printing on other
media, see Chapter 2.
Up – The OUT tray must be in the up position to properly load HP Premium Plus
Photo Paper, Glossy 4 x 6 in., 102 x 152 mm (with tear-off tab). To print banners, the
OUT tray must remain in the up position.
Single envelope slot
OUT tray down
OUT tray up
2
1
Printing Basics
Photo Tray
The HP DeskJet 950C uses HP’s exclusive PhotoREt technology to enhance
your color photos, giving you exceptional quality pictures when you print on
HP Premium Plus Photo Paper, Glossy 4 x 6 in., 102 x 152 mm (with tear-off tab).
You can place up to 24 sheets of HP Photo Paper into the photo tray. The first time
4 x 6 in. photo paper is used, the printer will calibrate the Photo Tray by feeding
through a blank sheet. You can save the blank sheet for future use. See page 13 for
specific instructions on printing photos.
OUT tray
down
OUT tray up
Photo Tray – load
photo paper here
Photo Tray Button – press down and slide
it toward the printer to engage the Photo
Tray
Printer Maintenance Tips
Because the printer ejects ink onto the paper in a fine mist, ink smudges will
eventually appear on the printer case. To remove smudges, stains, and/or dried
ink from the exterior of the printer, use a soft cloth moistened with water.
When cleaning your printer, keep these tips in mind:
• Do not clean the interior of the printer. Keep all fluids away from the interior.
• Do not use household cleaners or detergent. In the event that a household
cleaner or detergent is used on the printer, wipe the printer’s exterior surfaces
with a soft cloth moistened with water.
• Do not lubricate the print cartridge support rod. Noise is normal when the print
cartridge cradles slide back and forth.
For information on cleaning print cartridges and the print cartridge cradle,
see page 32.
3
2 Using Your Printer Software
Choosing Your Printer
Note: You should have already installed your printer software. If not,
please see the Quick Start Poster or the HP Printer Software CD that
came with your printer.
If you haven’t already selected your HP DeskJet printer as the default printer in
the Chooser, follow the directions below to do so now.
1 Make sure the computer and printer are turned on, and your printer is
connected to your computer with a USB cable.
2 From the Apple menu, select Chooser.
3 In the left side of the Chooser window, click the DeskJet 900 Series icon.
4 In the right side of the Chooser window, click DeskJet 950C.
5 Close the Chooser.
Other Ways to Select a Default Printer
Besides using the Chooser, you can also select a default printer in the following
ways:
• Select the desired printer by clicking on the menu bar printer icon at the top of
the screen, and choosing the DeskJet 950C.
• If your control strip is on, then select the desired printer by clicking the printer
icon in the control strip, and choosing the DeskJet 950C.
• Drag the document you want to print to the desktop icon of the printer you
want to use.
• Click the HP DeskJet printer icon you want to use, and choose Set Default
Printer from the Print menu.
The Print command will send your documents to this printer until you select a
new default printer. If you switch printers, check your document before you
print it to see whether the formatting or pagination changed.
4
2
Using Your Printer Software
Desktop Printing
Desktop printing is useful when you have a number of documents to print at once,
or when you have a document that is already formatted for printing on a
particular printer. There are two methods to print documents from the desktop.
To perform desktop printing, either:
• Drag the icons of the documents you want to print to the desktop icon of the
printer you want to use.
OR
• Select the icons of the documents you want to print, then choose Print from the
File menu. When the Print dialog box appears, select your print options, then
click the Print button.
Checking Printer Status
You can tell the status of a printer by looking at its desktop icon:
Icon
Description
Icon
Description
Idle printer (default)
Printing stopped on
default printer
Idle printer (not default)
Error on default printer
Printing on default printer
Printer not available or
connected
5
2
Using Your Printer Software
Page Setup - Controlling Page Layout
You control settings such as paper size, scaling, and page orientation from the
HP DeskJet 900 Series Page Setup dialog box. To get to this dialog box:
1 Open the software program used to create your document.
2 From the File menu, select Page Setup.
Paper Size, Scaling, and Page Orientation
Make sure you correctly choose the size of
paper, envelopes, or other media you have in
the IN tray.
Enter a number from
20 to 400. Numbers
smaller than 100
reduce the image
size, and numbers
greater than 100
enlarge it. Changing
size may change
pagination.
Click the appropriate
icon to choose page
orientation.
6
2
Using Your Printer Software
Print Dialog Box
You control settings such as number of copies, all or specific pages to print, paper
type, print quality, page layout, color, and background printing from the HP
DeskJet 900 Series Print dialog box. To get to this dialog box, select Print from
your software program’s File menu.
Buttons
There are four buttons at the bottom of every Print dialog box:
• Save Settings saves any print settings you select
• Revert to Defaults returns your print settings to the original HP-defined
settings
• Cancel cancels settings you have entered and closes the Print dialog box
• Print starts printing
7
2
Using Your Printer Software
General
General is the default panel selected in the Print dialog box. This panel lets you
select the number of copies you want to print, whether you want to print the entire
document or select pages, and whether you want to print from the front of your
document or begin printing from the end forward.
Click to display a list of other
print-control panels.
Indicate whether you want to start
printing from the first page or from
the last page.
Enter the number
of copies you want
to print.
If you don’t want to print the entire document,
enter the beginning and ending page numbers
you want to print.
This area displays options set in other
Print panels.
You may also access the following print-control panels from the General menu:
•
•
•
•
•
Paper Type/Quality (see “Paper Type/Quality” on page 9)
Layout (see “Layout” on page 9)
Color (see “Color” on page 10)
Background Printing (see “Background Printing” on page 11)
Ink Controls allows you to adjust the ink volume and dry time.
8
2
Using Your Printer Software
Paper Type/Quality
Choose from a wide
range of paper types.
Print Quality
Draft: Quick printing
Normal: Everyday
printing
Best: Highest quality
High Res Photo: Photo
quality when photo
media and Best are
selected.
Layout
This dialog box allows you to specify the number of pages printed on each sheet
of paper, or to print a poster by specifying the number of pages printed across and
down.
Check here to print on
both sides of the paper.
Choose the number of
pages (1, 2, or 4) to print
on each sheet. OR
Print a poster:
Choose the size of your
poster by choosing the
number of pages across
and down (2x2, 3x3, or
4x4).
Check to print a border
around each page.
If you check Print Both Sides, choose
appropriate Binding (side or top).
9
2
Using Your Printer Software
Color
Your HP DeskJet 900 Series printer uses HP’s Color Matching technology to
intelligently analyze each element on a page—text, graphics, and photographs—
and provide the best color output.
Choose:
• HP Color Matching
(default)
• ColorSync
• Grayscale (print in shades
of gray)
• Black & White (no color)
Slide to adjust:
• Saturation
• Brightness
• Color Tone
HP Color Matching is the default Image setting on the Color panel. While you
can adjust saturation, brightness, and color tone with the sliders that appear when
you choose this option, the center position of the sliders is optimized for most
printing uses and types of media.
The ColorSync setting can be used for color matching with other components
using the ColorSync matching system.
Grayscale prints in shades of gray. With this setting, you also have the option to
optimize printing for fax and photocopy.
Black & White prints only in black and white (no color, no gray).
10
2
Using Your Printer Software
Background Printing
Choose Background if you want to continue working while printing takes place. If
you choose Foreground printing, printing will be faster, but you won’t be able to
work on other tasks until the printing is complete.
Choose:
• Background to
continue working
while printing
• Foreground for
faster printing
Click the button that
matches the desired
timing for your print
job
11
2
Using Your Printer Software
The following table describes additional features available when using
background printing. To access these features from the desktop, double-click
the DeskJet 950C printer icon.
Background
Printing Options
Instructions
Delete a print job
• Select the job title or icon, then click the Trash icon.
or
• Drag the document’s icon to the Trash on your desktop.
These methods delete only the print job, not the document itself.
Hold/pause a print job
• Select the job title or icon, then click the Pause button.
The print request will pause until you select its title again and
click the Resume button.
or
• Drag the document icon to the Waiting to Print list of
documents.
Mark a print request
“Urgent”
• Select the job title or icon, then click the small clock.
• In the dialog box that appears, click Urgent. This moves the
print request to the top of your print list.
Print at a specific time
• Select the job title or icon, then click the small clock.
• In the dialog box that appears, click At Time, then set the time
and date to print.
Sort/change the order
of print jobs
• From the View menu, choose the title of the column by which
you want to sort or choose.
• To see and change the print order, sort by Print Time.
• Drag and drop the print job title to the desired place in the list.
Stop and restart
printing
• Choose Stop Print Queue from the Printing menu.
• To resume printing, choose Start Print Queue.
This is a good way to save print requests when using a PowerBook
while away from your printer.
Change printers
To move a print job from one printer to another printer of the
same type:
• Drag the icon for the print request to the icon of the desired
printer.
If you’re not sure whether the two printers are of the same type,
try moving the print request anyway; the printer software won’t let
you move a print request to an incompatible printer.
12
2
Using Your Printer Software
Printing on Different Types of Paper and Media
The HP DeskJet 950C Series printer is designed to encompass so many different types of print
media that you’re practically set up as a small print shop. This chapter explains how to use the
different printing materials.
Printing Photographs
I want to print…
4 x 6 in., 102 x 152 mm Photo Paper
HP print settings to choose
Page Setup
- Paper Size: Choose appropriate paper size
- Orientation: Choose appropriate orientation
Paper Type/Quality
- Paper Type: Choose photo paper type
- Print Quality: Choose Best
Layout
- Pages per Sheet: 1
- Print Both Sides: Unchecked
I should…
1 Raise the OUT tray to the up position.
2 Insert up to 24 sheets of HP Premium Plus Photo
Paper, Glossy 4 x 6 in., 102 x 152 mm (with tear-off
tab) into the Photo Tray, glossy side down. Place
paper with the tear-off tab away from the printer.
3 Lower the OUT tray.
4 Press the Photo Tray Button and slide it toward the
printer so that the Photo Tray is engaged.
5 Choose the appropriate print settings.
6 Print the photo.
Note: The first time you use the Photo Tray, the
printer will calibrate the tray by feeding through a
blank sheet.
7 When you have finished printing, press down on the
Photo Tray Button, and slide it away from the printer
to disengage the Photo Tray.
Guidelines to remember
• The Photo Tray is specifically designed to use HP
Premium Plus Photo Paper, Glossy 4 x 6 in., 102 x 152
mm (with tear-off tab).
• Remember to lower the OUT tray once the photo
paper is loaded.
• After selecting your paper type, choose the
appropriate paper size from the pull-down menu.
• If you get an out of paper message make sure that the
Photo Tray is engaged.
• After you have finished printing, disengage the Photo
Tray by sliding the Photo Tray Button away from the
printer.
13
2
Using Your Printer Software
I want to print…
8.5 x 11 in. or A4 Photo Paper
HP print settings to choose
Page Setup
- Paper Size: Choose appropriate paper size
- Orientation: Choose appropriate orientation
Paper Type/Quality
- Paper Type: Choose appropriate photo paper
type
- Print Quality: Choose Best
I should…
1 Remove all paper from the IN tray.
2 Insert up to 30 sheets of the photo paper (printable
side down) into the IN tray.
3 Slide the paper guides snugly against the edges of
the paper. Make sure the IN tray is pushed in.
4 Choose the print settings that match the type and
size of the photo paper.
5 Print the photos.
Guidelines to remember
• For best results use HP Photo Paper.
• The photo needs to be in electronic (digital) form,
before you can print it. Take a digital picture, scan a
photo, or have your local camera shop provide an
electronic file of your photo.
Layout
- Pages per Sheet: 1
- Print Both Sides: Unchecked
14
2
Using Your Printer Software
Printing Greeting Cards and Hagaki
I want to print…
I should…
1 Slide out both of the paper guides, and remove all
paper from the IN tray.
2 Insert up to 5 cards into the IN tray as far as they
will go.
3 Slide the paper guides snugly against the edges of
the cards.
4 Make sure the IN tray is pushed in.
5 Choose the print settings that match the type and
size of the cards.
6 Print the cards.
HP print settings to choose
Page Setup
- Paper Size: Choose appropriate card size
- Orientation: Choose Portrait icon
Paper Type/Quality
- Paper Type: Choose greeting card type or
Plain Paper or Inkjet Paper for Hagaki
- Print Quality: Choose Normal
Guidelines to remember
•
•
•
•
For best results use HP Greeting Card Paper.
For Hagaki, use Plain Paper or Inkjet Paper.
Use Plain Paper setting to print Hagaki’s address side.
If you have pre-folded greeting cards, unfold the
cards, then load the cards into the IN tray.
• Align the card edges before inserting the cards.
• For ease of loading small cards, pull out the IN tray
and raise the OUT tray. After you have inserted the
cards, push the IN tray in and lower the OUT tray.
Layout
- Pages per Sheet: 1
- Print Both Sides: Unchecked
15
2
Using Your Printer Software
Printing Envelopes
I want to print…
Single envelope
HP print settings to choose
I should…
1 Slide the envelope, with its flap side on the left and
flap facing up, into the OUT tray’s single envelope
slot. Push the envelope in until it stops.
2 Choose the print settings that match the type and
size of the envelope.
3 Print the envelope.
Guidelines to remember
Page Setup
• Make sure the OUT tray is in the down position.
- Paper Size: Choose appropriate envelope size • Avoid envelopes that have clasps or windows.
- Orientation: Choose Portrait icon
• Avoid envelopes that are shiny or embossed,
envelopes with thick, irregular, or curled edges, or
Paper Type/Quality
envelopes that are wrinkled, torn, or otherwise
- Paper Type: Choose Plain Paper
damaged.
- Print Quality: Choose Normal
• If your software program includes an envelopeprinting feature, follow those instructions instead of
Layout
the procedure here.
- Pages per Sheet: 1
- Print Both Sides: Unchecked
16
2
Using Your Printer Software
I want to print…
Stack envelopes
HP print settings to choose
I should…
1 Slide out both of the paper guides, and remove all
paper from the IN tray.
2 Slide up to 15 envelopes, with their flap side on the
left and flap facing up, into the IN tray as far as they
will go.
3 Slide the paper guides snugly against the edges of
the envelopes.
4 Make sure the IN tray is pushed in.
5 Choose the print settings that match the type and
size of the envelopes.
6 Print the envelopes.
Guidelines to remember
Page Setup
• Never load more than 15 envelopes at one time.
- Paper Size: Choose appropriate envelope size • Align the envelope edges before inserting them.
- Orientation: Choose Portrait icon
• Avoid envelopes that have clasps or windows.
• Avoid envelopes that are shiny or embossed,
Paper Type/Quality
envelopes with thick, irregular, or curled edges, or
- Paper Type: Choose Plain Paper
envelopes that are wrinkled, torn, or otherwise
- Print Quality: Choose Normal
damaged.
• If your software program includes an envelopeLayout
printing feature, follow those instructions instead of
- Pages per Sheet: 1
the procedure here.
- Print Both Sides: Unchecked
17
2
Using Your Printer Software
Printing Cards
I want to print…
Cards (index, business, and other small
media)
HP print settings to choose
Page Setup
- Paper Size: Choose appropriate card size
- Orientation: Choose Portrait icon
Paper Type/Quality
- Paper Type: Choose Plain Paper
- Print Quality: Choose Normal
I should…
1 Pull out the IN tray.
2 Slide out both of the paper guides, and remove all
paper from the IN tray.
3 Insert up to 30 cards into the IN tray as far as they
will go.
4 Push the paper length guide in as far as it will go.
Push the fine-length guide (colored portion of
paper length guide) snugly against the small media.
Then push the paper width guide in.
5 Make sure the IN tray is pushed in.
6 Choose the print settings that match the type and
size of the cards.
7 Print the cards.
Guidelines to remember
• Align the edges of the media before inserting.
• For ease of loading small cards, pull out the IN tray
and raise the OUT tray.
• After you have inserted the cards, make sure the finelength adjuster fits snugly against the small media.
Then push the IN tray in and lower the OUT tray.
Layout
- Pages per Sheet: 1
- Print Both Sides: Unchecked
18
2
Using Your Printer Software
Printing Labels
I want to print…
I should…
1 Slide out both of the paper guides, and remove all
paper from the IN tray.
2 Fan the edges of the label sheets to separate them,
then align the label edges. Insert up to 20 label
sheets (label side down).
3 Slide the paper guides snugly against the sheets.
4 Make sure the IN tray is pushed in.
5 Choose the print settings that match the type and
size of labels.
6 Print the labels.
HP print settings to choose
Page Setup
- Paper Size: Choose A4 or Letter (8.5x11 in.)
- Orientation: Choose appropriate orientation
Paper Type/Quality
- Paper Type: Choose Plain Paper
- Print Quality: Choose Normal
Guidelines to remember
• Use only paper labels that are designed specifically
for use with inkjet printers.
• Never load more than 20 sheets at one time.
• Use only full sheets of labels.
• Make sure the sheets are not sticky, wrinkled, or
pulling away from their protective backing.
• Do not use plastic or clear labels. The ink will not dry
when used with plastic or clear labels.
Layout
- Pages per Sheet: 1
- Print Both Sides: Unchecked
19
2
Using Your Printer Software
Printing Transparencies
I want to print…
I should…
1 Slide out both of the paper guides, and remove all
paper from the IN tray.
2 Fan the edges of the transparency sheets to
separate them, then align the edges.
3 Insert a stack of up to 25 transparency sheets, rough
side down and the adhesive strip towards the printer.
4 Slide the paper guides snugly against the
transparencies.
5 Make sure the IN tray is pushed in.
6 Choose the print settings that match the type and
size of the transparencies.
7 Print the transparencies.
8 The printer waits for transparencies to dry before
releasing them automatically. Press the Resume
Button to continue printing.
HP print settings to choose
Page Setup
- Paper Size: Choose appropriate size
- Orientation: Choose appropriate orientation
Paper Type/Quality
- Paper Type: Choose transparency type
- Print Quality: Choose Normal or Best
Guidelines to remember
• For best results, use HP Premium Inkjet Transparency
Film or HP Premium Inkjet Rapid-dry Transparencies.
The film coating on HP Premium Inkjet Rapid-Dry
Transparencies is especially developed to work with
HP inks, giving you crisp images and text and the
fastest drying times. In addition, they won’t jam your
printer.
Layout
- Pages per Sheet: 1
- Print Both Sides: Unchecked
20
2
Using Your Printer Software
Printing Iron-on Transfers
I want to print…
I should…
1 Slide out both of the paper guides, and remove all
paper from the IN tray.
2 Load the transfer paper transparent (or glossy) side
down.
3 Slide the paper guides snugly against the sheets.
4 Make sure the IN tray is pushed in.
5 Choose the print settings that match the type and
size of your iron-on transfers.
6 Print your transfer.
HP print settings to choose
Page Setup
- Paper Size: Choose appropriate size
- Orientation: Choose appropriate orientation
- Flip Horizontal: Check
Guidelines to remember
• If you want the text or picture on your t-shirt as you
see it on the screen, flip the document by clicking
Flip Horizontal.
• For best results, use HP Iron-On T-Shirt Transfers.
Paper Type/Quality
- Paper Type: Choose HP Premium Inkjet
Paper
- Print Quality: Choose Best
Layout
- Pages per Sheet: 1
- Print Both Sides: Unchecked
21
2
Using Your Printer Software
Printing Banners
I want to print…
I should…
1 Tear off the number of sheets you need (up to 20).
2 Tear off and discard the perforated strips, if any.
3 Slide out the paper guides, and remove all paper
from the IN tray.
4 Raise the OUT tray and leave it in the up position to
print your banners.
5 Put the banner paper in the IN tray so that the
unattached edge is at the top of the stack. Insert the
first edge into the IN tray until it stops.
6 Slide the paper guides snugly against the sheets.
7 Make sure the IN tray is pushed in.
8 Choose the appropriate paper type, size, and
orientation from the Page Setup and Print dialog
screens.
9 Print the banner.
HP print settings to choose
Page Setup
- Paper Size: Choose U.S. Letter Banner or
A4 Banner
- Orientation: Choose appropriate orientation
Guidelines to remember
• When printing banners, be sure that the OUT tray is
placed in the up position and the IN tray is pushed in.
• For best results, use HP Banner Paper.
• If you are having problems printing a banner, see
“Banners aren’t printing correctly.” on page 44.
Paper Type/Quality
- Paper Type: Choose Plain Paper or
HP Banner Paper
- Print Quality: Choose Normal
Layout
- Pages per Sheet: 1
- Print Both Sides: Unchecked
22
2
Using Your Printer Software
Printing Posters
I want to print…
I should…
1
2
3
4
Load paper in the IN tray.
Slide the paper guides snugly against the sheets.
Make sure the IN tray is pushed in.
Choose the print settings that match the type and
size of your poster.
5 Print your poster.
HP print settings to choose
Page Setup
- Paper Size: Choose appropriate size
- Orientation: Choose appropriate orientation
Guidelines to remember
• After printing, trim the edges on each sheet and tape
the sheets together.
Paper Type/Quality
- Paper Type: Choose Plain Paper
- Print Quality: Choose Normal
Layout
- Pages per Sheet: 2x2 Poster, 3x3 Poster, or
4x4 Poster
- Print Both Sides: Unchecked
23
2
Using Your Printer Software
Two-Sided Printing
I want to print…
Manual Two-Sided Printing
Book Binding
I should…
1
2
3
4
5
6
7
8
Tablet Binding
HP print settings to choose
Page Setup
- Paper Size: Choose appropriate size
- Orientation: Choose appropriate orientation
Paper Type/Quality
- Paper Type: Choose appropriate type
- Print Quality: Choose Normal
Layout
- Pages per Sheet: 1
- Print Both Sides: Check this box, then choose
the Book icon (for binding on the side) or
Tablet icon (for binding at the top). Uncheck
Automatic.
9
Remove all paper from the OUT tray.
Load paper into the IN tray.
Slide the paper guides snugly against the sheets.
Make sure the IN tray is pushed in.
In the Layout dialog box, click Print Both Sides,
then select either the Book or Tablet icon, and
uncheck Automatic.
Choose the print settings that match the type and
size of your paper.
Begin printing.
Carefully follow the reloading instructions
displayed on your computer screen.
When the paper is properly reloaded, click
Continue in the message box on your computer
screen.
Guidelines to remember
• The printer prints one side of the paper first. Then, a
message on your computer screen tells you how to
reload the paper and resume printing. The reverse
side of the paper is then printed.
• If you want to do two-sided printing automatically,
you can purchase a Two-Sided Printing Module. This
accessory may not be available in all countries (see
“Supplies and Accessories” on page 50 for ordering
information).
24
2
Using Your Printer Software
HP DeskJet Utility Window
The HP DeskJet Utility is located in the Utilities folder on your hard drive’s main
directory. The HP DeskJet Utility window has seven panels, as shown below:
• Select allows you to select the DeskJet 950C from the list of printers
connected to your computer (see “Select Panel” on page 26)
• WOW! demonstrates the HP DeskJet 950C’s photo print quality
• Ink Level displays the approximate amount of ink remaining in each print
cartridge
• Test allows you to print a test document
• Clean allows you to automatically clean your print cartridges
• Calibrate allows you to automatically align the Color and Black print
cartridges, and allows you to calibrate the Photo Tray
• Support provides links to HP’s Customer Care web site and printer software
updates
Simply click a panel, then choose your option(s).
25
2
Using Your Printer Software
Select Panel
Use this panel when any of the functions on the Utility window prompt you to
select a printer. For example, if you want to calibrate your printer by choosing the
Calibrate panel, you will be prompted to first select your printer if it is not already
selected.
To select your printer from the HP DeskJet Utility window:
1 Click the Select panel on the Utility window.
2 Select USB.
3 In the Connect To: list, choose the appropriate HP Deskjet printer.
26
3 Using and Caring for Your
Print Cartridges
Print Cartridge Status
The Print Cartridge Status Light flashes when one
or both of your print cartridges are low on ink,
improperly installed, or malfunctioning. It will
also flash if you are trying to use the wrong print
cartridge type. If the problem is low ink, the light
will stop flashing when you open the top cover.
For any other print cartridge-related problem, the
Print Cartridge Status Light will continue to flash.
Print Cartridge Status Light
To check the status of your print cartridges, open
the printer’s top cover. The yellow arrow on the
print cartridge cradle aligns with one of five Print
Cartridge Status icons.
Color print cartridge low on ink
Problem with black
print cartridge
Black print cartridge low on ink
Print cartridges OK
Yellow indicator arrow
Problem with
color print
cartridge
27
3
Using and Caring for Your Print Cartridges
When the Print Cartridge Status Light flashes, open the printer’s top cover and
follow the instructions below. For more information on replacing print cartridges
see page 29.
If the arrow points to...
It means...
To solve the problem...
Problem with color print
cartridge
The print cartridge is either:
1 Insert a print cartridge if it is
missing.
2 Remove and reinsert the
existing print cartridge.
3 If there is still a problem, verify
that the cartridge is an
HP C6578 Series cartridge.
4 If the problem persists, replace
the cartridge.
Problem with black print
cartridge
The print cartridge is either:
Color print cartridge low on ink
Color print cartridge is running
low on ink.
Consider replacing the color
cartridge with an HP C6578 Series
cartridge.
Black print cartridge low on ink
Black print cartridge is running
low on ink.
Consider replacing the black
cartridge with an HP 51645 Series
cartridge.
Print cartridges OK
Print cartridges are
operational.
No problems.
• missing
• improperly installed
• the wrong print cartridge for
the printer
• defective
• missing
• improperly installed
• the wrong print cartridge for
the printer
• defective
1 Insert a print cartridge if it is
missing.
2 Remove and reinsert the
existing print cartridge.
3 If there is still a problem, verify
that the cartridge is an
HP 51645 Series cartridge.
4 If the problem persists, replace
the cartridge.
28
3
Using and Caring for Your Print Cartridges
Replacing Print Cartridges
Note: When buying replacement print cartridges, check the part numbers
carefully. The print cartridge numbers for your printer are:
Black HP 51645 Series
Tri-Color HP C6578 Series
Note: When a print cartridge runs out of ink, leave the empty cartridge in
the cradle until you can replace it. The printer does not print with only one
print cartridge in the cradle.
To replace a print cartridge:
1 To access the print cartridge
cradle, press the Power Button
to turn on the printer.
Cartridge
Cradle latch
2 Open the top cover. The cradle
moves to an accessible position.
3 Raise the cradle latch.
4 Lift the print cartridge out and
discard it.
Warning
Keep print cartridges out of the reach of children.
29
3
Using and Caring for Your Print Cartridges
5 Remove the replacement print cartridge from its packaging and carefully
remove the protective vinyl tape.
Do NOT touch the
ink nozzles
Do NOT touch or
remove the copper
contacts
Black
Warning
Tri-Color
Remove the protective
vinyl tape
Do NOT touch the print cartridge ink nozzles or copper contacts. Touching
these parts will result in clogs, ink failure, and bad electrical connections.
Also, do NOT remove the copper strips; these are required electrical
contacts.
6 Push the print cartridge firmly, straight down into the print cartridge cradle.
7 Close the cradle latch. When the latch is fully closed, you will hear a click.
8 Load plain white paper in the IN tray.
9 Close the top cover, then a calibration page will print.
Note: Any time you install a new print cartridge, the printer software prints
a calibration page to ensure your print quality. If you are in the middle of
printing and stop to change a print cartridge, the software will wait until
your printing has completed before it executes the calibration test.
10 If the Print Cartridge Status
Light continues to blink after you install the
new print cartridge, check the part number on the print cartridge to ensure you
installed the correct one.
30
3
Using and Caring for Your Print Cartridges
Storing Print Cartridges
To maintain excellent print quality from your print cartridges:
• Keep all print cartridges in their sealed packages, at room temperature
(60-78˚ F or 15.6-26.6˚ C), until you are ready to use them.
• Once installed, leave the print cartridges in their cradle at all times to keep
them from drying out or becoming clogged.
• Store unsealed print cartridges in an airtight plastic container.
• Do NOT unplug the printer until printing is complete and the print cartridge
cradles have returned to their home position on the right side of the printer. The
print cartridges will dry out if not stored in their home position.
Warning
Only use the Power Button on the front of the printer to turn the printer
on and off. Using a power strip, surge protector, or a wall-mounted outlet
switch to turn the printer on and off may cause premature failure.
31
3
Using and Caring for Your Print Cartridges
Cleaning Print Cartridges
When Do You Need to Clean?
Clean the print cartridges if your printed page is missing lines or
dots, or if it contains ink streaks.
If You See Missing Lines or Dots...
Clean the print cartridges from the HP DeskJet Utility window by
doing the following:
1 Double-click the HP DeskJet Utility icon in the Utilities folder on your hard
drive’s main directory.
2 Click the Clean panel, then click the Clean button. Follow the on-screen
directions.
Note: Unnecessary cleaning wastes ink and shortens the life of the
print cartridge.
If You See Ink Streaks...
Clean the print cartridges and the print cartridge cradle by
following the instructions below.
1 Double-click the HP DeskJet Utility icon in the Utilities folder
on your hard drive’s main directory.
2 Click the Clean panel, then click the Clean button. Follow the
on-screen directions. If this does not prevent streaks, follow
the instructions for “Manually Cleaning the Print Cartridges”
on the next page.
Caution
Be careful not to get ink on your hands or clothing.
32
3
Using and Caring for Your Print Cartridges
Manually Cleaning the Print Cartridges and Print Cartridge Cradle
In order to properly clean the print cartridges and cradle, you will need distilled or
bottled water and cotton swabs or a similar lint-free absorbent material that will
not stick to the cartridges.
Manually Cleaning the Print Cartridges
1 Press the Power Button
to turn the printer on, then lift the top cover.
2 After the print cartridges move into an accessible position, unplug the power
cord from the back of the printer.
Warning
Keep new and used print cartridges out of the reach of children.
3 Remove the print cartridges and set them on a piece of paper with the ink
nozzle plate facing up.
Caution
Do NOT touch the print cartridge ink nozzles or copper contacts. Touching
these parts will result in clogs, ink failure, and bad electrical connection.
Also, do NOT remove the copper strips; these are required electrical
contacts.
4 Dip a clean cotton swab into distilled water and squeeze any excess water from
the swab.
5 Clean the face and edges of the
print cartridge as shown. Do NOT
wipe the nozzle plate.
Do NOT clean
nozzle plate
6 Inspect the cartridge for fibers on
the face and edges. If fibers are
still present, repeat the cleaning
process.
Clean
7 Repeat the cleaning process for the other print cartridge.
Caution
Once you’ve removed the print cartridges, make sure that they are not
outside of the print cartridge cradle longer than 30 minutes.
33
3
Using and Caring for Your Print Cartridges
Manually Cleaning the Print Cartridge Cradle
1 Using clean, moistened swabs, wipe
the underside of each wall of the
cradle.
2 Repeat until no ink residue is seen
on a clean swab.
3 Reinsert the print cartridges, then
close the printer’s top cover.
4 Load paper into the IN tray.
5 Reinsert the electrical power cord
into the back of the printer.
6 Print a test page. Double-click the
Cradle wall
HP DeskJet Utility, icon in the
Utilities folder on your hard drive’s main directory. Click the Test panel, then
click the Test button.
Note: If streaking still appears, repeat the procedure until the
test printout is clean. You will find additional maintenance tips at:
http://www.hp.com/support/home_products
34
3
Using and Caring for Your Print Cartridges
Damage Resulting from Refilling the Print Cartridges
To get the best performance from your printer, Hewlett-Packard recommends
using only genuine HP supplies for HP DeskJet printers, including genuine
factory-filled HP print cartridges.
Damage resulting from the modification or refilling of HP print cartridges is
specifically excluded from the coverage of HP printer warranties.
Note: When buying replacement print cartridges, check the part numbers
carefully. The print cartridge numbers for your printer are:
Black HP 51645 Series
Tri-Color HP C6578 Series
35
4 Getting Help When Things Go Wrong
Troubleshooting Tips
It’s frustrating when things go wrong, but the following pages contain tips that can
help you determine what the problem is and how to fix it.
Be sure cable connections are secure. Make sure that you are using the right cable
for your operating system. Check if your question is similar to those listed below
and then follow the instructions found in that section:
The printer software won’t install, what’s wrong? See pages 36–37.
Why won’t it print? See pages 38–40.
What do the flashing lights mean? See page 41.
Is there a problem with your printout? See pages 42–45.
The printer software won’t install, what’s wrong?
What is the problem?
Possible cause
To solve the problem…
I inserted a CD, but the
computer couldn’t read it.
• The CD wasn’t properly
inserted.
OR
• The CD player may be
damaged.
OR
• The CD may be damaged.
OR
• The CD-ROM extensions
may be turned off.
1 Reinsert the CD and try again. If this
doesn’t solve your problem…
2 Try inserting a CD that you know works.
If that CD doesn’t work, you may need to
replace your CD player.
3 If other CD’s work but the printer software
CD doesn’t, you may have a damaged CD.
You can download the printer software
from the HP Customer Care web site:
www.hp.com/support/home_products
4 If you don’t have Web access, contact
HP Customer Care. See page 47, to locate
the phone number nearest you.
5 Go to your Extensions Manager to ensure
the Apple CD extension is turned on.
36
4
Getting Help When Things Go Wrong
The printer software won’t install, what’s wrong? continued
What is the problem?
Possible cause
To solve the problem…
The software did not install
correctly.
• There may be a conflict with
your virus protection
program.
OR
• There may be a conflict with
another software program.
OR
• Your printer software didn’t
install properly.
1 Uninstall your printer software. Insert the
printer software CD into your computer,
select Uninstall from the Installer, then
repeat the installation procedure.
2 Close any virus protection programs that
are active.
3 If you have been using Apple’s QuickDraw
GX software, turn it off. Your HP DeskJet
printer is not compatible with QuickDraw
GX.
4 Exit all of your software programs.
5 Reinstall the printer software. See the
“Install Printer Software” step on the Quick
Start Poster or see page 56 in this User’s
Guide.
If you are still having problems with the
software installation, call an HP authorized
dealer or HP Customer Care. For the phone
number of the HP Customer Care Center
nearest you, see page 47.
37
4
Getting Help When Things Go Wrong
Why won’t it print?
What is the problem?
No page came out
of the printer.
Possible cause
To solve the problem…
Power may be off or there
may be a loose connection.
1 Make sure the power is on.
2 Make sure that all cable connections
are secure.
You may not have any paper
in the IN tray.
Double-check that the media is placed in the
IN tray correctly.
The printer’s top cover may be
open.
Close the printer’s top cover.
A problem may exist with one
of the print cartridges.
If the Print Cartridge Status Light is
blinking, lift the printer’s cover, check the Print
Cartridge Status. Verify that the print
cartridges are installed properly. See page 29.
The printer may be slow.
If the Power Light is blinking, the printer is
in the process of printing. Be patient.
The printer is waiting for you
to press the Resume Button .
If the Resume Light is flashing, press the
Resume Button .
There may be a paper jam.
1 Pull the paper out of either the IN tray or
the OUT tray.
2 Press the Resume Button
3
4
5
6
The Rear Access Door may be
disengaged.
on the front of
the printer.
If you were printing labels, make sure a
label did not become unglued from the
label sheet while going through the printer.
If the paper jam has cleared, print your
document again.
If the paper jam hasn’t cleared, open the
Rear Access Door by turning the knob
(counter-clockwise) and removing the
door.
Pull the jammed paper out of the printer,
then replace the Rear Access Door.
1 Insert the Rear Access Door and engage
lock.
2 Print your document again.
38
4
Getting Help When Things Go Wrong
Why won’t it print? continued
What is the problem?
Possible cause
To solve the problem…
You may be out of ink.
1 Lift the printer cover and check the Print
Cartridge status icons to make sure you are
not out of ink. See “Print Cartridge Status”
on page 27.
2 If you are out of ink, replace the print
cartridge. See “Replacing Print Cartridges”
on page 29.
3 Print your document again.
A blank page came
out of the printer.
You may have forgotten to
remove the vinyl tape from
the print cartridge.
Make sure you have removed the protective
piece of vinyl tape on each of the print
cartridges. See “Replacing Print Cartridges”
on page 29.
You may be trying to print
a fax.
1 Save the fax in a graphic format, such as
TIFF.
2 Place it in a word processing document and
print it from there.
39
4
Getting Help When Things Go Wrong
Why won’t it print? continued
What is the problem?
Possible cause
To solve the problem…
The printer is really slow.
Your computer may have less
than the minimum system
requirements.
1 Check the amount of RAM and processor
Too many software programs
may be running at the same
time.
Close all unnessary software programs.
You may be using outdated
printer software.
Check the printer driver you are using. Be sure
to check the HP web site at http://
www.hp.com/support/home_products for
the most recent software updates.
You may be printing a
complex document
containing graphics or
photographs.
Be patient. Large, complex documents
containing graphics or photographs print
slower than text-only documents.
speed in your computer. See “System
Requirements” on page 57.
2 Free up some space on your hard drive.
Having less than 100MB of free space on
your computer’s hard drive can mean
longer processing times.
40
4
Getting Help When Things Go Wrong
What do the flashing lights mean?
What is the problem?
Possible cause
To solve the problem…
The Power Light
flashing.
Your printer may be receiving
data.
Be patient.
You may be out of paper.
1 Insert paper.
2 Press the Resume Button .
You may have a paper jam.
1 Pull the paper out of either the IN tray or
is
The Resume Light
flashing.
is
the OUT tray.
2 Press the Resume Button
3
4
5
6
The Print Cartridge Status
Light is flashing.
All of the lights are
flashing.
on the front of
the printer.
If you were printing labels, make sure a
label did not become unglued from the
label sheet while going through the printer.
If the paper jam has cleared, print your
document again.
If the paper jam hasn’t cleared, open the
Rear Access Door by turning the knob
(counter clockwise) and removing the door.
Pull the jammed paper out of the printer,
then replace the Rear Access Door.
You may be printing a twosided document by hand and
the first side has finished
printing.
1 Follow the on-screen directions for how to
The top cover may be open.
Close the top cover.
There may be a problem with
one of the print cartridges.
See “Print Cartridge Status” on page 27.
The printer may need to
be reset.
1 Press the Power Button to turn the printer
insert the paper.
2 Press the Resume Button .
2
3
4
5
off. Then press the Power Button again to
turn the printer back on.
If that doesn’t solve the problem, press the
Power Button to turn the printer off.
Unplug the printer.
Plug the printer back in.
Press the Power Button to turn the printer
on.
41
4
Getting Help When Things Go Wrong
Is there a problem with your printout?
What is the problem?
Parts of the
document are missing or
are in the wrong place.
Possible cause
To solve the problem…
Paper may not be loaded
correctly.
1 Make sure the media is correctly oriented
in the IN tray.
2 Make sure the paper guides fit snugly
against the media.
You may have selected the
wrong paper orientation.
Make sure you have selected the correct
orientation (portrait or landscape) on the
Page Setup dialog box. See “Page Setup Controlling Page Layout” on page 6.
You may have selected the
wrong paper size.
Make sure you have selected the correct
paper size in the Page Setup dialog box. See
“Page Setup - Controlling Page Layout” on
page 6
You may be trying to print text
or graphics that are larger
than your paper size.
Make sure text and graphics are scaled
correctly in your document. See “Paper Size,
Scaling, and Page Orientation” on page 6
You may have selected the
wrong margins.
Make sure the margins are within the printable
area. See “Minimum Printing Margins” on
page 59.
You may have accidentally
left Poster Printing selected.
Uncheck Poster Printing in the Layout panel.
See “Layout” on page 9.
You may be using the Photo
Tray and the tray has not been
calibrated.
Go to the Calibrate panel of the HP DeskJet
Utility dialog box and select Calibrate the
Photo Tray.
42
4
Getting Help When Things Go Wrong
Is there a problem with your printout? continued
What is the problem?
Print quality is poor.
Possible cause
To solve the problem…
You may not be using the
most appropriate media for
the desired output.
• Make sure that you are using media
intended for HP DeskJet printers.
• Print quality is dramatically improved if you
print on paper specifically designed for a
certain output (photographs, for example),
rather than using plain paper.
You may be printing on the
wrong side of the media.
Make sure that the media is loaded print side
down.
You may not have selected
the correct paper type in the
printer software.
Make sure that you have selected the correct
paper type on the Paper Type/Quality
dialog box. See “Paper Type/Quality” on
page 9.
You may be printing in Draft
mode.
If printing appears faded or dull, click Normal
or Best instead of Draft on the Paper Type/
Quality dialog box. See “Paper Type/Quality”
on page 9.
If you have smearing, you
may be using too much ink.
1 Click Normal or Draft instead of Best on
You may be running out of
ink.
1 Check the print cartridges status. See “Print
the Paper Type/Quality dialog box. See
“Paper Type/Quality” on page 9.
2 Reduce the amount of ink. From the HP
DeskJet 900 Series Print dialog box,
select the Ink Controls panel. Use the
sliders to adjust ink volume.
3 Increase the dry time. From the HP DeskJet
900 Series Print dialog box, select the Ink
Controls panel. Use the sliders to adjust
dry time.
Cartridge Status” on page 27.
2 If you are running out of ink, replace the
print cartridge. See “Replacing Print
Cartridges” on page 29.
You may need to clean the
print cartridges.
See “Cleaning Print Cartridges” on page 32.
43
4
Getting Help When Things Go Wrong
Is there a problem with your printout? continued
What is the problem?
Print quality is poor.
(continued)
Banners aren’t
printing correctly.
Possible cause
To solve the problem…
You may have forgotten to
remove the vinyl tape from
the print cartridge.
Make sure that you have removed the
protective piece of vinyl tape on each of the
print cartridges. See “Replacing Print
Cartridges” on page 29.
You may have the incorrect
“Image” setting in the Color
panel of the Print dialog box.
Click the Revert to Defaults button in the
Color panel of the Print dialog box. See
“Color” on page 10.
Your print cartridges may be
out of alignment.
If the color and black ink aren’t lining up on
the printed page, go to the HP DeskJet
Utility located in the Utilities folder in your
hard drive’s main directory. Click the
Calibrate tab, then click the Align button. See
“HP DeskJet Utility Window” on page 25.
You may have forgotten to
raise the OUT tray.
Make sure that the OUT tray is up.
You may have problems with
the paper.
• If several sheets feed into the printer
together, unfold and refold the paper.
• If the paper creases going through the
printer, the paper might be unsuitable for
banner printing.
You may have problems with
your banner software.
Make sure you selected the paper size U.S.
Letter Banner or A4 Banner on the Page Setup
dialog box. See “Page Setup - Controlling
Page Layout” on page 6.
44
4
Getting Help When Things Go Wrong
Is there a problem with your printout? continued
What is the problem?
Photos aren’t
printing correctly when I
use the Photo Tray.
Possible cause
To solve the problem…
You may not have fully
engaged the Photo Tray.
1 Push the Photo Tray Button down and
slowly slide it toward the printer.
2 Stop when you feel resistance. Pushing too
far may crease your photo paper.
You may not have inserted the
photo media correctly.
Insert the photo media glossy side down.
You may not have selected
the appropriate Paper Type
or Paper Size.
1 From the Page Setup dialog box, select
You may not have selected
Best print quality.
1 Go to the Paper Type/Quality dialog box.
Photo 4 x 6 in., 102 x 152 mm (with
tear-off tab) as the Paper Size. See “Page
Setup - Controlling Page Layout” on
page 6.
2 In your software program, choose Print
from the File menu. On the Paper Type/
Quality panel of the Print dialog box,
select HP Premium Plus Photo Paper,
Glossy as the Paper Type. See “Print Dialog Box” on page 7.
3 Click Save Settings.
4 Print your document.
See “Paper Type/Quality” on page 9.
2 Select Best print quality.
Binding margin appears in
the wrong place when
trying to do Two-Sided
Printing.
You may have selected the
wrong paper orientation.
• Make sure you have selected the correct
Binding option in the Layout panel of the
Print dialog box. See “Layout” on page 9.
45
4
Getting Help When Things Go Wrong
HP Customer Care
HP DeskJet printers set the standard for quality and
reliability, so you have made an excellent choice.
Should you need help, however, HP Customer
Care’s award-winning service and support is nearby
to provide expert advice on using your HP printer
or to answer specific questions about a problem
you are having. Whether online or by phone, you’ll
find the support you need—and you’ll find it fast.
From HP Customer Care Online you can link to
HP Customer Care User Forums and HP
Customer Care Email.
HP Customer Care User Forums
They’re friendly. They’re informative. Check out our
online user forums. Simply review existing
messages left by other HP users to find the answers
you’re looking for. You can also post your
questions, then check back later for ideas and
suggestions from knowledgeable users and system
operators.
HP Customer Care by Email
HP Customer Care Online
Click your way to a quick solution! HP Customer
Care Online is a great place to go for answers to
questions about your HP products. You’ll get
instant access to everything from helpful printing
tips to the latest product and software updates—24
hours a day, seven days a week, all at no charge to
you.
If you have a modem connected to your computer
and subscribe to an online service or have direct
access to the Internet, you can obtain a wide variety
of information about your printer at the following
web sites:
Connect with HP via email and receive a personal
reply from an HP Customer Care service technician.
Responses are normally provided within 24 hours
of receipt (excluding holidays). A great option for
those non-urgent questions.
HP Customer Care Audio Tips
(U.S. Only)
For fast and simple solutions to commonly asked
HP DeskJet printer questions, call our toll-free
automated support line at (877) 283-4684.
English:
http://www.hp.com/support/home_products
French:
http://www.hp.com/cposupport/f/r
German:
http://www.hp.com/cposupport/de/
Japanese:
http://www.jpn.hp.com/CPO_TC/eschome.htm
Portuguese:
http://www.hp.com/cposupport/pt/
Spanish:
http://www.hp.com/cposupport/es/
46
4
Getting Help When Things Go Wrong
Printer Software
Printer software (also referred to as a printer driver)
allows your printer to talk with your computer. HP
provides several options for getting printer software
and software updates:
• Download the printer software by accessing the
HP Customer Care Online web site. See “HP
Customer Care Online” on page 46 for the
addresses of the HP web sites.
• If you are in the U. S. and need a software
update, you can download the printer
software from:
http://www.hp.com/support/home_products.
If you do not have access to the web site, call
(661) 257-5565. Software updates are available
for the cost of the CDs plus shipping.
• If you are outside the U.S. and cannot download
the driver from HP Customer Care Online (see
page 46), call the HP Customer Care Center
(page 47) nearest you.
HP Customer Care Repair
If your HP printer is ever in need of repair, simply
call the HP Customer Care Center. A trained
service technician will diagnose the problem and
coordinate the repair process for you. This service is
free during your printer’s standard warranty.
Beyond the warranty period, repairs are charged on
a time and materials basis.
HP Customer Care by Phone
Within 90 days from the time of your purchase,
phone support is provided to you free of charge.
However, if you are calling long distance, longdistance charges may apply. Before placing a call
for help, please make sure that:
1 You have checked your Quick Start Poster and
this User’s Guide for installation and
troubleshooting tips.
2 You have checked HP Customer Care Online
(see page 46) for product help.
3 If you are in the U.S., call HP Customer Care
Audio Tips, our toll-free automated support
line at (877) 283-4684 for fast and simple
solutions to commonly asked HP DeskJet
printer questions.
4 If you cannot solve your problem using the
above, then call an HP service technician while
you’re in front of your computer and printer.
Before you call, be sure you have the following
information:
• Your printer’s serial number (the label is on
the printer’s bottom).
_______________________________
• Your printer’s model number (the label is on
the front of the printer).
_______________________________
• The model of the computer.
_______________________________
• The version of the printer and software
program (if applicable).
_______________________________
Then we can help you with your questions
immediately!
47
4
Getting Help When Things Go Wrong
See the list below for your country’s HP Customer
Care Center phone number:
Africa/Middle East
Argentina
Australia
Austria
Belgium (Dutch)
Belgium (French)
Brazil 55 11
Canada
Chile
China
Czech Republic
Denmark
Finland
France
Germany
Greece
Hong Kong
Hungary
India
Indonesia
Ireland
Israel
Italy
Japan, Tokyo
Japan, Osaka
Korea
Malaysia
Mexico D.F.
Mexico, Guadalajara
Middle East/Africa
Netherlands
New Zealand
Norway
Philippines
Poland
41 22/780 41 11
(541) 778-8380
+61 3 8877 8000
43 (0) 660 6386
32 (0)2 62688 06
32 (0)2 62688 07
011 829-6612
(905) 206-4663
800 36 0999
8610-65645959
42 (2) 471 7321
45 (0) 39 294099
358 (9) 2034 7288
33 (0) 143623434
49 (0) 180 532 6222
30 1 689 64 11
(800) 96 7729
36 (1) 252 4505
91 11 682 60 35
6221 350 3408
353 (0) 1662 5525
972-9-9524848
39 (0) 2 264 10350
81 3 3335-8333
81 6 6838 1155
02 3270 0700
03 2952566
258 9922
01 800 472 6684
41 22/780 41 11
31 (0) 20 606 8751
(09) 356-6640
47 (0) 22 116299
65 272 5300
(+48) 22 519 06 00
Portugal
Russia
Singapore
Spain
Sweden
Switzerland
Taiwan
Thailand
Turkey
United Kingdom
U.S.
Venezuela
Venezuela, Caracas
351 (0) 1 318 00 65
7095 923 50 01
65 272 5300
34 (9) 02321 123
46 (0) 8 6192170
41 (0) 84 8801111
886 2-2717-0055
(66-2) 661 4011
90 1 224 59 25
44 (0) 171 512 5202
(208) 344-4131
800 47 888
207 8488
After the Free Phone Support Period
You can still get help from HP for a fee. Prices are
subject to change without notice. HP Customer
Care Online help (see page 46) on the internet is
still available for free!
• For quick questions in the United States only,
call (900) 555-1500. The charges are $2.50 per
minute and begin when you connect with a
service technician.
• For calls from Canada, or for calls in the U.S.
that you anticipate might be longer than ten
minutes in length, call (800) 999-1148. The fee
is US $25 per call, charged to your Visa or
MasterCard.
• If, during your phone call, it is determined that
your printer requires repair and you are within
your printer’s Limited Warranty period (see
page 61, Printer), you will not be charged for the
phone support service. However, for countries
where the above toll-free phone numbers are
not available, the regular long-distance charges
may apply.
48
4
Getting Help When Things Go Wrong
Extended Warranty Options
If you would like to extend your printer coverage
beyond the one year factory warranty, you have
the following options:
• Consult your reseller to get extended coverage.
• If your reseller does not offer service contracts,
please call HP directly and ask about our
HP Service Agreements. In the U.S., call (800)
446-0522; in Canada, call (800) 268-1221. For
HP Service Agreements outside the U.S. and
Canada, contact your local HP Sales Office.
49
5 Supplies and Accessories
Printer Supplies
For ordering information see page 52.
Part Name
Part Number
Interface Cables
HP USB-Compliant Interface
Cable
C6518A
Printer Quick Start Posters
and User’s Guide for
Macintosh
Most HP printer documentation is available
for viewing and printing at http://
www.hp.com/support/home_products.
Print Cartridges
Black
Tri-color
HP 51645 Series
HP 6578 Series
Power Cords
U.S., Canada, Brazil, Latin
America, Saudi Arabia
Japan
8120-8900
Singapore, Malaysia,
Hong Kong
South Africa
8121-0026
India
8121-0025
Argentina
8121-0019
Australia
8121-0018
China, Taiwan, Philippines
8121-0024
Korea
8121-0017
Europe, Jordan, Lebanon, North
Africa, Israel, Russia, Baltic
countries, Thailand, Indonesia,
Caribbean, Latin America
U.K., Middle East
8121-0021
8121-0020
Language
Dutch
English
French
German
Greek
Italian
Japanese
Portuguese
Spanish
Swedish
Turkish
Part Number
Quick Start
Poster
User’s Guide
C6428-90058
C6428-90059
C6428-90060
C6428-90061
C6428-90062
C6428-90063
C6428-90064
C6428-90082
C6428-90065
C6428-90066
C6428-90067
C6428-90069
C6428-90068
C6428-90070
C6428-90071
C6428-90072
C6428-90088
C6428-90074
C6428-90075
8121-0023
8121-0022
Other Replaceable Parts
DJ950C Series Printer Top
Cover Access Door Assembly
DJ950C Series Printer Cleanout
Access Door Assembly
C6429-60151
C6426-60038
Accessories
Two-Sided Printing Module
(not available in all countries)
C6463A
50
5
Supplies and Accessories
Paper and Other Media
Availability of special media varies by country.
Paper Type/Description
Part
Number
HP Bright White InkJet Paper
A4 (210 x 297 mm), 200 sheets
A4 (210 x 297 mm), 500 sheets
U.S. letter, 200 sheets
U.S. letter, 500 sheets
C51634Z
C51634Y
HP Premium InkJet Heavyweight Paper
C1853A
C1852A
HP Professional Brochure & Flyer Paper, Matte
C6955A
U.S. letter, 50 sheets
HP Professional Brochure & Flyer Paper, Glossy
C6819A
Asian A4 (210 x 297 mm), 50 sheets
European A4 (210 x 297 mm), 50 sheets C6818A
C6817A
U.S. letter, 50 sheets
HP Photo Paper, Two-Sided, Satin/Glossy
C6765A
Asian A4 (210 x 297 mm), 20 sheets
European A4 (210 x 297 mm), 20 sheets C1847A
C1846A
U.S. letter, 20 sheets
HP Premium Photo Paper, Glossy
C6043A
Asian A4 (210 x 297 mm), 15 sheets
C6040A
European A4 (210 x 297 mm), 15 sheets
C6039A
U.S. letter, 15 sheets
HP Premium Plus Photo Paper, Glossy
European A4 (210 x 297 mm), 20 sheets C6832A
C6831A
U.S. letter, 20 sheets
HP Premium Plus Photo Paper, Matte
European A4 (210 x 297 mm), 20 sheets C6951A
C6950A
U.S. letter, 20 sheets
HP Premium Plus Photo Paper, Glossy Snapshot
C6945A
European A4 (102 x 152 mm finished
A4 (210 x 297 mm), 100 sheets
U.S. letter, 200 sheets
size), 20 sheets
U.S. (4 x 6 in. finished size),
20 sheets
Part
Number
HP Premium Inkjet Transparency Film
C5977A
C1825A
C5976A
C1824A
HP Premium InkJet Paper
A4 (210 x 297 mm), 200 sheets
U.S. letter, 200 sheets
Paper Type/Description
A4 (210 x 297 mm), 20 sheets
A4 (210 x 297 mm), 50 sheets
U.S. letter, 20 sheets
U.S. letter, 50 sheets
C3832A
C3835A
C3828A
C3834A
HP Premium InkJet Rapid-dry Transparencies
C6053A
A4 (210 x 297 mm), 50 sheets
C6051A
U.S. letter, 50 sheets
HP Banner Paper
C1821A
A4 (210 x 297 mm), 100 sheets
C1820A
U.S. letter, 100 sheets
HP Matte Greeting Cards, White/Quarter-fold
C6042A
A4 (210 x 297 mm),
20 sheets, 20 envelopes
U.S. letter,
20 sheets, 20 envelopes
C1812A
HP Felt-textured Greeting Cards, Ivory/Half-fold
C6828A
U.S. letter,
20 sheets, 20 envelopes
HP Glossy Greeting Cards, White/Half-fold
C6045A
A4 (210 x 297 mm)
10 sheets, 10 envelopes
U.S. letter,
20 sheets, 20 envelopes
C6044A
HP Iron-on T-Shirt Transfers
C6065A
C6050A
C6049A
HP Restickables, Large Round Inkjet Stickers
C6822A
U.S. letter, 10 sheets (90 stickers)
HP Restickables, Large Square Inkjet Stickers
C6823A
U.S. letter, 10 sheets (90 stickers)
Asian A4, (210 x 297 mm), 10 sheets
European A4 (210 x 297 mm), 10 sheets
U.S. letter, 10 sheets
C6944A
Note:
To find out which recycled papers are recommended for your printer, contact your local HP Sales
Office and ask for the HP InkJet Printer Family Paper Specifications Guide, HP part number 5961-0920.
51
5
Supplies and Accessories
Ordering Information
To order printer supplies or accessories, call
your nearest HP dealer or call HP DIRECT at
the following numbers for fast shipping
service.
In the U.S., you can buy supplies and
accessories directly from HP at
www.hpshopping.com, or call the HP
Shopping Village at 1-888-999-4747.
• Argentina: (54 1) 787-7100
Fax: (54 1) 787-7213
Hewlett-Packard Argentina,
Montañeses 2150 1428
Buenos Aires, Argentina
• Australia/New Zealand: (03) 895-2895
China Resources Bldg.
26 Harbour Road
Wanchai, Hong Kong
• Austria-South-East Area: (43-0222) 25 000, ext. 755
Fax: (43-0222) 25 000, ext. 610
Hewlett-Packard Ges.m.b.H.
Ersattzteilverkauf Lieblg. 1
A-1222 Wien
• Belgium: 02/778 3092 (or 3090, 3091)
Fax: 02/778 3076
Hewlett-Packard Belgium SA/NV
100 bd. de la Woluwe/Woluwedal
1200 BRUXELLES
• Brazil: Centro de Informacoes HP
Grande São Paulo: 822-5565
Demais Localidades: 0800-157751
Fax: (011) 829-7116
Centro de Informacoes HP
Hewlett Packard Brasil S.A.
Caixa Postal 134, Rua Clodomiro Amazonas, 258
CEP 04534-011, São Paulo - SP
• Canada: (800) 387-3154, (905) 206-4725
Fax: (905) 206-3485/-3739
Hewlett-Packard (Canada) Ltd.
5150 Spectrum Way
Mississauga, Ontario L4W 5G1
Toronto: (416) 671-8383
• Chile: (56 2) 203-3233
Fax: (56 2) 203-3234
Hewlett-Packard de Chile SA
Av. Andres Bello 2777, Oficina 1302
Los Condes, Santiago, Chile
• Denmark: 45 99 14 29
Fax: 42 81 58 10
Hewlett-Packard A/S
Kongevejen 25, 3460 BIRKEROD
• Finland: (90) 8872 2397
Fax: (90) 8872 2620
Hewlett-Packard Oy
Varaosamyynti, Piispankalliontie 17
02200 ESPOO
• France: (1) 40 85 71 12
Fax: (1) 47 98 26 08
EuroParts
77 101 avenue du Vieux Chemin de Saint-Denis
92625 GENNEVILLIERS
• Germany: 07031-145444
Fax: 07031-141395
Hewlett-Packard GmbH, HP Express Support
Ersatzteil-Verkauf, Herrenberger Str. 130
71034 BÖEBLINGEN
• International Sales Branch: (41) 22 780 4111
Fax: (41) 22 780-4770
Hewlett-Packard S. A., ISB
39, rue de Veyrot 1217 MEYRIN 1
GENEVE - SUISSE
• Italy: 02/9212.2336/2475
Fax: 02/92101757
Hewlett-Packard Italiana S. P. A.
Ufficio Parti di ricambio
Via G. Di Vittorio, 9
20063 Cernusco s/N (MI)
• Japan: (03) 3335-8333
Hewlett-Packard Japan Ltd.
29-21 Takaido-Higashi 3-chone, sugninami-ku
Tokyo 168-8585
• Latin America Headquarters: (305) 267-4220
Fax: (305) 267-4247
5200 Blue Lagoon Drive, Suite 950
Miami, FL 33126
• Mexico: (52 5) 258-4600
Fax: (54 1) 258-4362
Hewlett-Packard de México, S.A. de C.V
Prolongación Reforma #470
Colonia Lomas de Santa Fe, C.P. 01210 México, D.F.
52
5
Supplies and Accessories
• Netherlands: 0 33 450 1808
Fax: 0 33 456 0891
Hewlett-Packard Nederland B. V.
Parts Direct Service
Basicweg 10
3821 BR AMERSFOORT
• Norway: 22735926
Fax: 22735611
Hewlett-Packard Norge A/S, Express Support
Drammensveien 169-171
0212 Oslo
• Spain: 1 6 31 14 81
Fax: 1 6 31 12 74
Hewlett-Packard Espanola S.A.
Departamento de Venta de Piezas
Ctra N-VI, Km. 16,500
28230 LAS ROZAS, Madrid
• Sweden: 8-4442239
Fax: 8-4442116
Hewlett-Packard Sverige AB
Skalholtsgatan 9, Box 19
164 93 KISTA
• Switzerland: 056/279 286
Fax: 056/279 280
Elbatex Datentechnik AG
Schwimmbadstrasse 45, 5430 WETTINGEN
• United Kingdom:
+44 1765 690061
Fax: +44 1765 690731
Express Terminals, 47 Allhallowgate
Ripon, North Yorkshire
• +44 181 568 7100
Fax: +44 181 568 7044
Parts First, Riverside Works
Isleworth, Middlesex, TW7 7BY
• +44 1734 521587
Fax: +44 1734 521712
Westcoast, 28-30 Richfield Avenue
Reading, Berkshire, RG1 8BJ
• United States: (800) 227-8164
• Venezuela: (58 2) 239-4244/4133
Fax: (58 2) 207-8014
Hewlett-Packard de Venezuela C.A.
Tercera Transversal de Los Ruices Norte
Edificio Segre, Caracas 1071, Venezuela
Apartado Postal 50933, Caracas 1050
Elsewhere in the world
• Hewlett-Packard Company
Intercontinental Headquarters,
3495 Deer Creek Road,
Palo Alto, CA 94304, U.S.A.
53
A Setup Instructions
Using a USB Connection
You can connect your HP DeskJet 900 Series directly to your computer using a
USB cable if your computer supports USB (Universal Serial Bus). Before you
connect your printer to your computer, make sure your configuration meets these
requirements:
• Your computer must support USB
• You will need a USB-compliant interface cable, such as HP Part Number C6518A
• Your computer must be turned on and running MacOS 8.1 or higher
1 Plug in the electrical power cord
2 Load white paper
Printable side
54
A
3 Insert the print cartridges
a Press Power Button to turn on printer.
b Remove vinyl tape from print cartridges.
Do NOT touch or remove copper strip on print cartridges.
c Open top cover, then insert print cartridges.
d Close top cover.
Printer will print a calibration page.
3a
3b
Black
Tri-Color
Do not remove
copper strip on
print cartridge.
4 Connect the USB cable
• You can connect to any USB port.
• A USB cable, such as an HP USBCompliant Interface Cable (part
number C6518A), should be
purchased separately.
55
A
5 Install the printer software
a Insert the HP Printer Software CD into your CD-ROM drive.
b Double-click the HP DeskJet 900 Series Installer icon.
c Follow the on-screen instructions to complete the installation. Your computer will
restart when the installation is complete.
d After your computer restarts, the HP DeskJet Utility (Select Printer) dialog box
opens.
Follow the instructions in this dialog box to select the DeskJet 900 Series
printer.
56
B Specifications
DeskJet 950C model no. C6428A
DeskJet 952C model no. C6428B
Print Technology
Drop-on-demand thermal inkjet printing
Black Text Print Speed ✽
Draft:
11 pages per min.
I/O Interface
Centronics Parallel, IEEE 1284-Compliant with
1284-B receptacle
Universal Serial Bus
Dimensions
440 mm wide x 196 mm high x 370 mm deep
17.32 in wide x 7.72 in high x 14.56 in deep
Mixed Text with Color Graphics Print Speed ✽
Weight
Draft:
5.94 kg (13.1 lb) without print cartridges
8.5 pages per min.
Black TrueType™ Text Resolution
(depends on paper type)
Draft:
Normal:
Best:
300 x 600 dpi
600 x 600 dpi
600 x 600 dpi
Color Resolution (depends on paper type)
Draft:
Normal:
Best:
300 x 600 dpi
Color Layering
Color Layering ✽✽
Software Compatibility
USB Connection: MacOS version 8.1 or later
System Requirements
USB Connection:
PowerPC MacOS computer with a USB port
MacOS version 8.1 or later
32 MB RAM
8 MB (minimum) available hard-disk space
Duty Cycle
3,000 pages per month
Memory
4MB built-in RAM
Operating Environment
Maximum operating temperature: 41 to 104˚F, 5 to 40˚C
Humidity: 5 to 80% RH noncondensing
Recommended operating conditions for best print quality:
59 to 95˚F or 15 to 35˚C
20 to 80% RH noncondensing
Storage temperature: -40 to 140˚F, -40 to 60˚C
Power Consumption
2 watts maximum when off
4 watts average non-printing
25 watts average when printing
Power Requirements
Input Voltage:
100 to 240 VAC (±10%)
Input Frequency:
50/60 Hz (+3 Hz)
Automatically accommodates the world-wide range of AC
line voltages and frequencies.
Declared noise emissions in accordance with
ISO 9296
Sound power level, LWAd (1B=10dB):
5.9 B in normal mode.
Sound pressure level, LpAm (bystander positions):
46 dB in normal mode.
Buttons/Lights
Cancel Button
Print Cartridge Status Light
Resume Button and Light
Power Button and Light
✽
✽✽
Approximate figures. Exact speed will vary depending on the system configuration, software program, and document complexity.
A High Resolution Mode of 2400 x 1200 dpi is also available.
57
B
Media Size
Media Weight
Paper:
U.S. Letter
Legal
Envelopes:
Cards:
Banner Paper:
60 to 90 g/sm2 (16 to 24 lb)
75 to 90 g/sm2 (20 to 24 lb)
75 to 90 g/sm2 (20 to 24 lb)
110 to 200 g/sm2 (110 lb index max.)
60 to 90 g/sm2 (16 to 24 lb)
Media Handling
Sheets:
Banners:
Envelopes:
Cards:
Greeting cards:
Transparencies:
Labels:
OUT tray
capacity:
Photo Tray
capacity:
up to 100
up to 20 sheets
up to 15
up to 30 cards
up to 5 cards
up to 25
up to 20 sheets of labels (use only U.S.
letter- or A4-sized sheets)
up to 50 sheets
up to 24 sheets
Alignment
Vertical:
Skew:
+/- .058 mm (.002 in.) in normal mode
+/- .152 mm (.006 in.) on plain paper
+/- .254 mm (.010 in.) on HP
transparency films
Paper:
U.S. Letter
Legal
Executive
A4
A5
B5-JIS
User Defined:
Width
Length
Banner:
U.S. Letter
A4
Envelopes:
U.S. No. 10
Invitation A2
DL
C6
Index/Greeting Cards:
216 x 279 mm (8.5 x 11 in.)
216 x 356 mm (8.5 x 14 in.)
184 x 279 mm (7.25 x 10.5 in.)
210 x 297 mm
148 x 210 mm
182 x 257 mm
77 to 216 mm (3.0 to 8.5 in.)
127 to 356 mm (5.0 to 14 in.)
216 x 279 mm (8.5 x 11 in.)
210 x 297 mm
105 x 241 mm (4.3 x 9.5 in.)
111 x 146 mm (4.37 x 5.75 in.)
220x110 mm
114x162 mm
76 x 127 mm (3 x 5 in.)
102 x 152 mm (4 x 6 in.)
127 x 203 mm (5 x 8 in.)
A6:
Hagaki:
Labels:
U.S. Letter
A4
Transparencies:
U.S. Letter
A4
Photo (with tear-off tab)
105 x 148.5 mm
100 x 148 mm
216 x 279 mm (8.5 x 11 in.)
210 x 297 mm
216 x 279 mm (8.5 x 11 in.)
210 x 297 mm
102 x 152 mm (4 x 6 in.)
58
B
Minimum Printing Margins
Banners, A4 (210 x 297 mm, 8.27 x 11.7 in)
The printer cannot print outside a certain area of the page,
so you must make sure the contents of your document fall
within the printable area.
Left:
Right:
Top:
Bottom:
When you use nonstandard paper sizes and select the
Custom Paper Size setting from the Page Setup dialog box,
the paper width must be between 77 and 215 mm (3 and 8.5
inches) and the paper length must be between 127 and 356
mm (5 and 14 inches).
Letter, Legal, and Executive Paper
Left:
Right:
Top:
Bottom:
6.4 mm (0.25 in.)
6.4 mm (0.25 in.)
1.8 mm (0.07 in.)
11.7 mm (0.46 in.)
A4 Paper
Left:
Right:
Top:
Bottom:
3.4 mm (0.134 in.)
3.4 mm (0.134 in.)
1.8 mm (0.07 in.)
11.7 mm (0.46 in.)
3.4 mm (0.134 in.)
3.4 mm (0.134 in.)
0.0 mm (0.00 in.)
0.0 mm (0.00 in.)
Banners, Letter (8.5 x 11 in.)
Left:
Right:
Top:
Bottom:
6.4 mm (0.25 in.)
6.4 mm (0.25 in.)
0.0 mm (0.00 in.)
0.0 mm (0.00 in.)
Photo with tear-off tab 112 x 152 mm
(4 x 6.5 in.)
Left:
Right:
Top:
Bottom:
3.2 mm (0.125 in.)
3.2 mm (0.125 in.)
3.2 mm (0.125 in.)
3.2 mm (0.125 in.)
A5, B5, and Custom Paper Size
Left:
Right:
Top:
Bottom:
3.2 mm (0.125 in.)
3.2 mm (0.125 in.)
1.8 mm (0.07 in.)
11.7 mm (0.46 in.)
Cards (3 x 5, 4 x 6, 5 x 8, and A6)
Left:
Right:
Top:
Bottom:
3.2 mm (0.125 in.)
3.2 mm (0.125 in.)
1.8 mm (0.07 in.)
11.7 mm (0.46 in.)
Hagaki Postcards
Left:
Right:
Top:
Bottom:
3.2 mm (0.125 in.)
3.2 mm (0.125 in.)
1.8 mm (0.07 in.)
11.7 mm (0.46 in.)
Envelopes
Left:
Right:
Top:
Bottom:
3.2 mm (0.125 in.)
3.2 mm (0.125 in.)
1.8 mm (0.07 in.)
11.7 mm (0.46 in.)
59
C Legal Information
Regulatory Notices
Hewlett-Packard Company
This device complies with part 15 of the FCC Rules.
Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) this device must accept any interference received,
including interference that may cause undesired
operation.
Pursuant to Part 15.21 of the FCC Rules, any changes or
modifications to this equipment not expressly approved
by Hewlett-Packard Company may cause harmful
interference, and void your authority to operate this
equipment. Use of a shielded data cable is required to
comply with the Class B limits of Part 15 of the FCC Rules.
For further information, contact:
Hewlett-Packard Company
Manager of Corporate Product Regulations
3000 Hanover Street
Palo Alto, Ca 94304
(415) 857-1501
NOTE: This equipment has been tested and found to
comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC rules. These limits are
designed to provide reasonable protection against
harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in
accordance with the instructions, can cause harmful
interference to radio communications. However, there is
no guarantee that interference will not occur in a
particular installation. If this equipment does cause
harmful interference to radio or television reception,
which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
•
•
•
•
Reorient or relocate the receiving antenna.
Increase the separation between the equipment
and the receiver.
Connect the equipment into an outlet on a circuit
different from that to which the receiver is
connected.
Consult the dealer or an experienced radio/TV
technician for help.
LED Indicator Statement
The display LEDs meet the requirements of EN 60825-1.
60
C
Limited Warranty Statement
HP Product
Duration of Limited Warranty
C. Limitations of Liability
Software
90 Days
1.
Ink cartridges
90 Days
Printer
1 Year
A. Extent of Limited Warranty
1.
2.
3.
4.
5.
6.
7.
8.
9.
PRODUCTS, AND SPECIFICALLY DISCLAIM THE IMPLIED
WARRANTIES OR CONDITIONS OF MERCHANTABILITY,
SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR
PURPOSE.
Hewlett-Packard (HP) warrants to the end-user customer that
the HP products specified above will be free from defects in
materials and workmanship for the duration specified above,
which duration begins on the date of purchase by the
customer. Customer is responsible for maintaining proof of
date of purchase.
For software products, HP’s limited warranty applies only to
a failure to execute programming instructions. HP does not
warrant that the operation of any product will be
uninterrupted or error free.
HP’s limited warranty covers only those defects which arise
as a result of normal use of the product, and do not apply to
any:
a. Improper or inadequate maintenance or modification;
b. Software, interfacing, media, parts, or supplies not provided
or supported by HP; or
c. Operation outside the product’s specifications.
For HP printer products, the use of a non-HP ink cartridge or
a refilled ink cartridge does not affect either the warranty to
the customer or any HP support contract with the customer.
However, if printer failure or damage is attributable to the
use of a non-HP or refilled ink cartridge, HP will charge its
standard time and materials charges to service the printer for
the particular failure or damage.
If HP receives, during the applicable warranty period, notice
of a defect in any software, media, or ink cartridge product
which is covered by HP’s warranty, HP shall replace the
defective product. If HP receives, during the applicable
warranty period, notice of a defect in any hardware product
which is covered by HP’s warranty, HP shall either repair or
replace the defective product, at HP’s option.
If HP is unable to repair or replace, as applicable, a defective
product which is covered by HP’s warranty, HP shall, within a
reasonable time after being notified of the defect, refund the
purchase price for the product.
HP shall have no obligation to repair, replace, or refund until
the customer returns the defective product to HP.
Any replacement product may be either new or like-new,
provided that it has functionality at least equal to that of the
product being replaced.
HP’s limited warranty is valid in any country where the
covered HP product is distributed by HP except for the
Middle-East, Africa, Argentina, Brazil, Mexico, Venezuela, and
France’s “Departements D’Outre-Mer”; for those excepted
areas, the warranty is valid only in the country of purchase.
Contracts for additional warranty services, such as on-site
service, may be available from any authorized HP service
facility where the product is distributed by HP or by an
authorized importer.
To the extent allowed by local law, the remedies provided in
this Warranty Statement are the customer’s sole and
exclusive remedies.
2. TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE
OBLIGATIONS SPECIFICALLY SET FORTH IN THIS
WARRANTY STATEMENT, IN NO EVENT SHALL HP OR ITS
THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT, INDIRECT,
SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES,
WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER
LEGAL THEORY AND WHETHER ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.
D. Local Law
1.
This Warranty Statement gives the customer specific legal
rights. The customer may also have other rights which vary
from state to state in the United States, from province to
province in Canada, and from country to country elsewhere
in the world.
2. To the extent that this Warranty Statement is inconsistent
with local law, this Warranty Statement shall be deemed
modified to be consistent with such local law. Under such
local law, certain disclaimers and limitations of this Warranty
Statement may not apply to the customer. For example,
some states in the United States, as well as some
governments outside the United States (including provinces
in Canada), may:
a. Preclude the disclaimers and limitations in this Warranty
Statement from limiting the statutory rights of a consumer
(e.g., the United Kingdom);
b. Otherwise restrict the ability of a manufacturer to enforce
such disclaimers or limitations; or
c. Grant the customer additional warranty rights, specify the
duration of implied warranties which the manufacturer cannot disclaim, or not allow limitations on the duration of
implied warranties.
3. FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW
ZEALAND, THE TERMS IN THIS WARRANTY STATEMENT,
EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT
EXCLUDE, RESTRICT, OR MODIFY, AND ARE IN ADDITION
TO, THE MANDATORY STATUTORY RIGHTS APPLICABLE TO
THE SALE OF HP PRODUCTS TO SUCH CUSTOMERS.
HP Year 2000 Warranty
Subject to all of the terms and limitations of the HP Limited
Warranty Statement stated above, HP warrants that this HP
Product will be able to accurately process date data (including,
but not limited to, calculating, comparing, and sequencing)
from, into, and between the twentieth and twenty-first centuries,
and the years 1999 and 2000, including leap year calculations,
when used in accordance with the Product documentation
provided by HP (including any instructions for installing patches
or upgrades), provided that all other products (e.g. hardware,
software, firmware) used in combination with such HP Product(s)
properly exchange date data with it. The duration of the Year
2000 warranty extends through January 31, 2001.
B. Limitations of Warranty
1.
TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP
NOR ITS THIRD PARTY SUPPLIERS MAKE ANY OTHER
WARRANTY OR CONDITION OF ANY KIND, WHETHER
EXPRESS OR IMPLIED, WITH RESPECT TO THE HP
61
Index
2400 dpi 57
A
accessories iii, 50
B
background printing 11, 12
banners
choosing paper for 22
ordering 51
printing 2, 22
problems 44
specifications 58
Best mode 57
black and white printing 10
book binding 24
brightness 10
buttons
Cancel 1, 7, 57
Power 1, 29, 31, 33, 41, 57
Print 7
Resume 1, 20, 38, 41, 57
Revert to Default 7
Save Settings 7
C
cables
ordering 50
recommended iii
USB iii
Cancel button 1, 7, 57
capacity, paper tray iv
cards
printing 15–18
specifications 51, 58, 59
change printers 12
change the order of print jobs 12
cleaning
print cartridge cradle 34
print cartridges 33
printer 3
Color panel 10
color resolution 57
color tone 10
ColorSync 10
computer, controlling from 4
connections
USB 4
Customer Care 46
customer support 46
High Res Photo mode 9
HP Color Matching 10
HP Customer Care 46–49
D
I
default printer 4
delete a print job 12
desktop printing 5
door, rear access 38, 41
dpi, 2400 printing
Color Layering 57
Draft mode 57
drivers, see printer software
duty cycle 57
I/O interface 57
icons
print cartridge status 28
printer status 5
IN tray
capacity of 58
use 2
index cards
printing 18
specifications 58, 59
tray capacity 58
ink
density 43
ordering 50
replacing 29
streaking 32
ink cartridges
cleaning 32–33
damage from refilling 35
Light 30
ordering 50
part numbers 29
problems 31, 32
replacment 29
status 27
storing 31
using 31
installing
printer software 36, 37
problems 36, 37
software 36
iron-on transfers
ordering 51
printing 21
E
energy usage 57
envelope slot 2
envelopes
printing single 16
printing stack 17
specifications 58, 59
environment, operating 57
F
fax printing, problems 39
FCC statement 60
features iv
foreground printing 11
G
General panel 8
getting help, see help
grayscale 10
greeting cards
printing 15–18
specifications 58, 59
H
help
customer 46
electronic iv
HP Customer Care 46–49
information sources iv
technical support 46
user forums iv
web sites iv
J
jams, see paper jams
62
L
P
labels
paper jams with 38
printing 19
specifications 58
tray capacity 58
Layout panel 9
lights
Online 1
Power 1, 57
Print Cartridge Status 1, 27, 30
Resume 1, 57
Low on Ink
checking ink level 27
print cartridge status light 27,
page orientation 6
Page Setup dialog box 6
paper
adjusting paper guides 2
printing on different types 13
specifications 58, 59
supplies 51
User Defined Size 58
weight, recommended 58
paper guides 2
paper jams, clearing 38, 41
paper size 6
specifications 58, 59
paper sizes
User Defined 58
paper trays
adjusting paper guides 2
capacity iv, 58
envelope slot 2
IN tray 2
OUT tray 2
photo 13
photo tray 3
positions 2
Paper Type/Quality panel 9
parts
numbers 50
ordering 50
supplies 50
pausing/holding a print job 12
photo tray iv, 3, 13
photographs
printing 13
tray iv, 3, 13
posters, printing 9, 23
Power
button 57
consumption 57
cord iii
cord, ordering 50
light 57
print
at a specific time 12
Print button 7
print cartridge status 27
icons 28
Print Cartridge Status light 57
28
M
maintenance
print cartridges 27
printer 3
manual two-sided printing 24
margins, minimum printing 59
media, see paper
metric paper sizes 58
modes
Best 57
Draft 57
High Res Photo 9, 57
Normal 57
printing speeds 57
N
noise, emissions 57
Normal mode 57
O
online support, web site iv
operating environment 57
ordering
parts and accessories 52
supplies 50
OUT tray
capacity 58
use 2
print cartridges
cleaning 32–33
damage from refilling 35
light 30
low on ink 28
ordering 50
part numbers 29, 35, 50
problems 30, 31
recommended temperatures 31
replacement 29
status 27
status icons 28
status light 1
storing 31
using 31
Print dialog box 7
print margins, specifications 59
print problems, see problems
print quality iv
2400 dpi 57
cleaning print cartridges 32
improving 43
problems 43, 45
using refilled print cartridges
35
print technology 57
printer
accessories iii, 50
buttons 1
cable
parallel 50
USB 50
cleaning 3
components iii
connections 38
controlling 4
driver updates, see software
updates
drivers, see printer software
Lights 1
maintenance 3
noise 57
package contents iii
paper trays 58
parts 50
recommended cables iii
selecting default 4
63
setting up iii
smudges on 3
software 47
software updates 47
specifications 57
status 5
trays 2
printer software
downloading 47
problems installing 36
updates iv
printing
2400 dpi 57
banners 22
book 24
business cards 18
cards 15–18
envelopes, single 16
envelopes, stack 17
faxes 39
from the desktop 5
greeting cards 15–18
index cards 18
iron-on transfers 21
labels 19
photographs 13
posters 9, 23
quality 30, 43
stop/restart 12
tablet 24
transparencies 20
two-sided, book 24
two-sided, tablet 24
printing problems, see problems
problems
banner printing 44
blank page came out of printer
39
CD, not reading 36
fax 39
flashing lights 41
help 36
ink streaks 32
installing printer software 37
jam 38
lights flashing 41
missing lines or dots 32
no page not came out 38
output 42, 43
page did not print 38
paper jam 38
parts of output in wrong place
42
parts of output missing 32, 42
photo tray 45
photos 45
power light flashing 41
print cartridge status light
flashing 41
print cartridges 31
print quality 43, 45
printing 38–40
resume light flashing 41
slow printer 40
software installation 37
software, not reading 36
too much ink 43
Q
quality iv
See print quality
Quick Start Poster
ordering 50
R
rear access door
removing 38, 41
replacment parts 50
recycle 66
regulatory notices 60
resolution
2400 dpi 57
best 57
color 57
draft 57
normal 57
specifications 57
TrueType Text 57
restart printing 12
Resume button 57
Resume light 57
Revert to Default button 7
S
saturation 10
Save Settings button 7
scaling 6
Select panel 26
selecting a default printer 4
setting up printer iii
setup
problems 36–37
single envelope slot 2
size
media 58
User Defined Paper Size 58
software compatibility 57
software, see printer software
sort the order of print jobs 12
specifications 58
speed, printing 57
status, Print Cartridge Status light 1
stop printing 12
streaking ink 32
stuck paper, see paper jams
supplies 50
ordering 50
paper and other media 51
part names and numbers 50
T
tablet binding 24
technical support 46
transfers, printing 21
transparencies
ordering 51
printing 20
specifications 58
trays
capacity 58
envelope slot 2, 16
IN tray 2, 58
OUT tray 2, 58
photo 2, 13
positions 2
use 2
troubleshooting, see problems
TrueType Text resolution 57
two-sided printing 24
64
U
updates for software 47
urgent print requests 12
USB connection 4
User’s Guide, ordering 50
Utility window 25, 26
W
warranty
extensions 49
statement 61
web sites iv, 34, 36, 40, 50, 52
weight
paper 58
printer 57
recommended media 58
65
Environmental
Statement
Hewlett-Packard continuously improves the design
processes of HP DeskJet printers to minimize the negative
impact on the office environment and on the
communities where printers are manufactured, shipped,
and used. Hewlett-Packard has also developed processes
to minimize the negative impact of the disposal of the
printer at the end of printing life.
Reduction and Elimination
Product Longevity: To ensure the longevity of your
DeskJet Printer, HP provides the following:
•
•
•
Extended Warranty - HP SupportPack provides
coverage for the HP hardware and product and all HP
supplied internal components. HP SupportPack must
be purchased by the customer within 30 days of
purchase. Contact the nearest HP dealer about this
service.
Spare Parts and Consumables are available for five
years after production has stopped.
Product Take-back - To return this product and ink
cartridges to HP at the end of its useful life, call your
local HP Sales or Service Office for instructions.
Paper Use: The printer’s automatic/manual two-sided
Energy Consumption
printing capability reduces paper usage and the resulting
demands on natural resources. This printer is suited for
the use of recycled papers according to DIN 19 309.
This printer was designed with energy conservation in
mind. This printer averages 4 watts in stand-by mode. Not
only does this save natural resources, but it also saves
money without affecting the high performance of this
printer. This product qualifies for the ENERGY STAR
Program (U.S. and Japan). ENERGY STAR is a voluntary
program established to encourage the development of
energy-efficient office products. ENERGY STAR is a US
registered service mark of the US EPA. As an ENERGY
STAR partner, Hewlett-Packard Company has determined
that this product meets ENERGY STAR Guidelines for
energy efficiency.
Ozone: Ozone-depleting chemicals such as CFCs have
been eliminated from Hewlett-Packard manufacturing
processes.
Recycling
Design for recycling has been incorporated into this
printer. The number of materials has been kept to a
minimum while ensuring proper functionality and
reliability. Dissimilar materials have been designed to
separate easily. Fasteners and other connections are easy
to locate, access, and remove using common tools. High
priority parts have been designed to access quickly for
efficient disassembly and repair. Plastic parts have been
primarily designed in no more than two colors to
enhance recycling options. A few small parts are colored
specifically to highlight customer access points.
Printer Packaging: The packaging materials for this
printer have been selected to provide maximum
protection for the least cost possible, while attempting to
minimize environmental impact and facilitate recycling.
The rugged design of the HP DeskJet printer assists in
minimizing both packaging materials and damage rates.
Plastic parts: All major plastics and plastic parts are
marked according to international standards. All plastic
parts used in the printer housing and chassis are
technically recyclable and all use a single polymer.
Energy consumption in off-mode: When the
printer is off, a minimal amount of energy is still being
consumed. Energy consumption can be prevented by
turning the printer power off, then disconnecting the end
of the printer power cord from the electrical source.
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