Parents Guide to School Gateway

Parents Guide to School Gateway
Account Activation
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Navigate to www.schoolgateway.com
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Select I’m a new user
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Enter your email address and mobile number that is registered with your child’s school
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Select Send PIN- your 4 digit PIN will be sent via text message to your mobile phone
You will need this PIN number each time you log in so keep it safe!
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Your email address will be pre-filled, enter your 4 digit PIN number
Click Login to get started
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Logging in
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Navigate to www.schoolgateway.com
Enter your email address and PIN number
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Once you have logged in you will be directed to the My Schools page
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The schools that you are linked to will be shown
Your registered email address and your child/children are displayed
NB: If these details are not correct please contact the school directly
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Making Payments
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To view and/or make a payment select Make a payment
If you are linked to more than one school, select a school from the drop down Linked
school(s) list
Tick the Make payment tick box next to the item you wish to pay
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Parental consent or a parental comment may be required
Tick the Parental consent (required) box if you are happy to give consent
Enter your comment in the Comment box if required
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To continue, choose another item to pay or if you have finished select the View my basket
button
You will be shown a summary of your payment
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To return to the items available for payment select Back to payments
To proceed with your payment, select Checkout
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Lunch Money
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Select Lunch money to view or top up your child’s lunch money account
If you are registered to more than one child in the gateway and you have a child at Primary school
and a child at Secondary school, you will need to select a Purse Type from the drop down menu
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Select SIMS Dinner money to top up or view the lunch money balance for a Primary school
student
Select Catering to top up or view the lunch money balance for a Secondary school student
Click Top up to add funds to the lunch money account
You will be redirected to the Make a Payment screen
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Select the Dinner money item and enter the amount you wish to pay
To continue, choose another item to pay for, or if you have finished select View my basket
You will be shown a summary of your payment
To return to the items available for payment select Back to payments
To proceed with your payment, select Checkout
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Payment Screens
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Enter your card details and cardholder information
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To complete your payment select Submit payment
To clear the form and start again, select Clear Form
You may be redirected to a security screen. This will be Verified by Visa or MasterCard
SecureCode depending on your card type
When your payment is authorised the transaction details are displayed
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To print your payment summary, click Print
Select Complete Payment. You will then be returned to the School Gateway where you will
be shown the Payment transaction details
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To return to the list of payment items available to you, select Back to the payments page
You will receive an email confirming the payment details
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Payment History
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Select Payment History to view and download your payment history
Your transaction history will be listed
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Narrow your transaction history by using the search options
Select a school if you are registered to multiple schools
If you are registered to more than one child, narrow your search by entering the students
name
Select a start date and/or end date of when a payment was made
Select Show to run the search
To view details of a transaction select View details
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Details of the transaction will be shown at the bottom of the screen in Transaction details
To save a copy of your payment history select Download
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Change your PIN
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Change your PIN by selecting Change PIN
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Enter your current PIN
Enter your new PIN and again to confirm it
Select OK to save the changes
Resetting your PIN
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To reset your PIN, select the Forgotten your PIN? button on the login screen
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Enter your email address and the mobile number that is registered with the school and
select Send PIN
A new PIN will be sent to your mobile number
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