Phaser 5500 Laser Printer User Guide

Phaser® 5500
laser printer
User Guide
Guide d’utilisation
Guida dell'utente
Benutzerhandbuch
Guía del usuario
Guia do Usuário
Gebruikershandleiding
Användarhandbok
®
www.xerox.com/office/5500support
Copyright © 2004 Xerox Corporation. All Rights Reserved. Unpublished rights reserved under the copyright laws of the United
States. Contents of this publication may not be reproduced in any form without permission of Xerox Corporation.
Copyright protection claimed includes all forms of matters of copyrightable materials and information now allowed by statutory
or judicial law or hereinafter granted, including without limitation, material generated from the software programs which are
displayed on the screen such as styles, templates, icons, screen displays, looks, etc.
XEROX®, The Document Company®, the stylized X®, CentreWare®, infoSMART®, Made For Each Other®, Phaser®,
PhaserSMART®, and Walk-Up™ are trademarks of Xerox Corporation in the United States and/or other countries.
Adobe® Reader®, Illustrator®, PageMaker®, Photoshop®, PostScript®, ATM®, Adobe Brilliant® Screens, Adobe Garamond®,
Adobe Jenson™, Birch®, Carta®, IntelliSelect®, Mythos®, Quake®, and Tekton® are trademarks of Adobe Systems Incorporated
in the United States and/or other countries.
Apple®, AppleTalk®, LaserWriter®, LocalTalk®, Macintosh®, Mac OS®, TrueType®, Apple Chancery®, Chicago®, Geneva®,
Monaco®, New York®, and QuickDraw® are trademarks of Apple Computer, Inc. in the United States and/or other countries.
Marigold™ and Oxford™ are trademarks of AlphaOmega Typography.
Avery™ is a trademark of Avery Dennison Corporation.
PCL® and HP-GL® are trademarks of Hewlett-Packard Corporation in the United States and/or other countries.
Hoefler Text was designed by the Hoefler Type Foundry.
IBM® is a trademark of International Business Machines Corporation in the United States and/or other countries.
ITC Avant Guard Gothic®, ITC Bookman®, ITC Lubalin Graph®, ITC Mona Lisa®, ITC Symbol®, ITC Zapf Chancery®, and
ITC Zapf Dingbats® are trademarks of International Typeface Corporation.
Bernhard Modern™, Clarendon™, Coronet™, Helvetica™, New Century Schoolbook™, Optima™, Palatino™, Stempel
Garamond™, Times™, and Univers™ are trademarks of Linotype-Hell AG and/or its subsidiaries.
Windows®, Windows NT®, and Wingdings® are trademarks of Microsoft Corporation in the United States and/or other countries.
Albertus™, Arial™, Gill Sans™, Joanna™, and Times New Roman™ are trademarks of Monotype Corporation.
Antique Olive® is a trademark of M. Olive.
Eurostile™ is a trademark of Nebiolo.
Novell®, NetWare®, NDPS®, NDS®, Novell Directory Services®, IPX™, and Novell Distributed Print Services™are trademarks
of Novell, Incorporated in the United States and/or other countries.
Sun® and Sun Microsystems® are trademarks of Sun Microsystems, Incorporated in the United States and/or other countries.
SWOP® is a trademark of SWOP, Inc.
UNIX® is a trademark in the United States and other countries, licensed exclusively through X/Open Company Limited.
As an ENERGY STAR® partner, Xerox Corporation has determined that this product meets the ENERGY STAR guidelines for energy
efficiency. The ENERGY STAR name and logo are registered U.S. marks.
This product uses code for SHA-1 written by John Halleck, which is being used with his permission.
This product includes an implementation of LZW licensed under U.S. Patent 4,558,302.
Contents
1
Features
Printer Tour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printer Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Available Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Internal Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printer Options and Upgrades . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1-2
1-2
1-3
1-4
1-4
1-4
1-5
1-5
Front Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Front Panel Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Front Panel Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Error and Warning Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Print Icon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Menu Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Information Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Sample Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1-6
1-6
1-7
1-7
1-8
1-8
1-8
1-8
Printer Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9
Available Printer Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9
Printer Driver Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10
Managing Your Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printer’s IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CentreWare Internet Services (IS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PhaserSMART . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PrintingScout. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1-11
1-11
1-11
1-12
1-12
Printer Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Accessing Power Saver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Selecting Output Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Preventing Access to Front Panel Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Accessing the Startup Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Accessing Load Paper Timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Selecting Tray Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adjusting Front Panel Brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adjusting Front Panel Contrast. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Changing Printer Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1-13
1-13
1-13
1-14
1-15
1-16
1-17
1-19
1-19
1-20
Phaser® 5500 Laser Printer
i
Contents
Fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Types of Fonts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Resident Printer Fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Viewing a List of Resident Fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printing a List of Resident Fonts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Downloading Fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1-21
1-21
1-21
1-21
1-22
1-23
Registering Your Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-24
2
Printing
Supported Papers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Paper that May Damage Your Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Tray Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Supported Paper and Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Available Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2-2
2-2
2-2
2-3
2-5
2-7
Basic Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
Loading Paper in Tray 1 (MPT) for Single-Sided Printing . . . . . . . . . . . . . . . . . . . . 2-9
Loading Paper in Trays 2-5 for Single-Sided Printing . . . . . . . . . . . . . . . . . . . . . . . 2-13
Loading Paper in Tray 6 for Single-Sided Printing . . . . . . . . . . . . . . . . . . . . . . . . . 2-17
Loading Paper in Tray 1 (MPT) for 2-Sided Printing. . . . . . . . . . . . . . . . . . . . . . . . 2-19
Loading Paper in Trays 2-5 for 2-Sided Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-21
Loading Paper in Tray 6 for 2-Sided Printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-25
Using the Stapler . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-28
Using the Hole Puncher . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-32
Factors Affecting Printer Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-35
Adjusting Printing Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-36
Setting Printing Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-36
Selecting Print-Quality Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-42
2-Sided Printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-43
Automatic 2-Sided Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-43
Binding Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-44
Transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Guidelines for Transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printing Transparencies from Tray 1 (MPT) or Tray 6 . . . . . . . . . . . . . . . . . . . . . .
Printing Transparencies from Trays 2-5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2-46
2-46
2-46
2-47
Envelopes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Guidelines for Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printing Envelopes from Tray 1 (MPT) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printing Envelopes from the Optional Envelope Tray . . . . . . . . . . . . . . . . . . . . . . .
2-49
2-49
2-50
2-51
Postcards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-52
Guidelines for Postcards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-52
Printing Postcards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-52
Phaser® 5500 Laser Printer
ii
Contents
Labels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-54
Guidelines for Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-54
Printing Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-54
Specialty Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Trifold Brochures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Weatherproof Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Carbonless Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2-56
2-56
2-58
2-60
Custom Size Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-63
Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-63
Printing Custom Size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-63
Advanced Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printing Separation Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printing Multiple Pages to a Single Sheet (N-Up) . . . . . . . . . . . . . . . . . . . . . . . . . .
Printing Booklets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printing Negative and Mirror Images . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Scaling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printing Watermarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Image Smoothing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printing Cover Pages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printing or Deleting Secure, Personal, Proof, and Saved Print Jobs. . . . . . . . . . . . .
2-67
2-67
2-68
2-69
2-70
2-72
2-73
2-74
2-75
2-76
Supplies and Recycling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-79
Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-79
Recycling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-80
3
Networking
Connections and Internet Protocol (TCP/IP). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Overview of Network Setup and Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Choosing a Connection Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Connecting via Ethernet (Recommended) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connecting via USB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Configuring the Network Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
infoSMART Knowledge Base Documents (English only) . . . . . . . . . . . . . . . . . . . . .
3-3
3-4
3-5
3-8
Printer Management Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Using CentreWare Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Using Printer Management Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
Windows 2000, Windows XP, and Windows Server 2003. . . . . . . . . . . . . . . . . . . . . . . . .
Preliminary Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Quick CD-ROM Install Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Other Methods of Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Windows 2000, Windows XP, Windows Server 2003 Troubleshooting (TCP/IP) .
infoSMART Knowledge Base Documents (English only) . . . . . . . . . . . . . . . . . . . .
Phaser® 5500 Laser Printer
iii
3-14
3-14
3-14
3-15
3-17
3-19
Contents
Windows NT 4.x . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Preliminary Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Quick CD-ROM Install Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Other Methods of Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Windows NT 4.x Troubleshooting (TCP/IP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
infoSMART Knowledge Base Documents (English only) . . . . . . . . . . . . . . . . . . . .
3-20
3-20
3-20
3-21
3-22
3-23
Windows 98 and Windows Me . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Preliminary Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Quick CD-ROM Install Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Other Methods of Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Windows 98 and Windows Me Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . .
infoSMART Knowledge Base Documents (English only) . . . . . . . . . . . . . . . . . . . .
3-24
3-24
3-25
3-25
3-27
3-28
Macintosh . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Quick CD-ROM Install Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Enabling and Using EtherTalk for Mac OS 9.x . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Enabling and Using TCP/IP for Mac OS 9.x . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Enabling or Using TCP/IP or AppleTalk for Mac OS X, Version 10.1 and Higher.
Macintosh Troubleshooting (Mac OS 9.x, Mac OS X, Version 10.1 and Higher). .
infoSMART Knowledge Base Documents (English only) . . . . . . . . . . . . . . . . . . . .
3-29
3-29
3-29
3-29
3-30
3-32
3-33
3-34
Novell NetWare. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Configuration Software for NetWare Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Quick Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Advanced Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
NetWare 4.x, NetWare 5.x, and NetWare 6.x Print Server Setup . . . . . . . . . . . . . .
Novell NetWare Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3-35
3-35
3-35
3-35
3-36
3-36
UNIX (Linux) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-40
Quick Install Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-40
Additional Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-41
4
Troubleshooting
Automatic Diagnostic Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PhaserSMART Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Front Panel i Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PrintingScout. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Phaser® 5500 Laser Printer
iv
4-2
4-2
4-2
4-2
Contents
Paper Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Jam at A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
Jam at B. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
Jam at B and C . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
Jam at C. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
Jam at D . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
Jam at D and A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15
Jam at E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18
Jam at F . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-21
Jam at G . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-22
Jam at H . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-24
Jam at the Stacker Upper Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-25
Paper Size Jam in Tray 1 (MPT). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-26
Paper Size Jam in Trays 2-5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-28
Paper Size Jam in Tray 6. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-30
Jam at Tray 2, 3, 4, or 5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-33
Jam at Tray 1 (MPT) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-35
Jam at Tray 2 and Door A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-37
Jam at Tray 3 and Door B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-41
Jam at Tray 4 or 5 and Door C . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-46
Jam at Tray 6. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-50
Print-Quality Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-53
Maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-58
Cleaning the Outside of the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-58
Front Panel Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-59
Status Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-59
Errors and Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-60
Moving and Repacking the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Precautions for Moving the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Moving the Printer Within the Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Preparing the Printer for Shipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4-71
4-71
4-72
4-72
Additional Resources. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
infoSMART . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Web Links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4-73
4-73
4-73
4-73
Phaser® 5500 Laser Printer
v
Contents
A
User Safety
B
Warranty
C
Printer Specifications
D
Regulatory Information
E
Material Safety Data Sheet
F
Product Recycling and Disposal
G
Original SSLeay License
Index
Phaser® 5500 Laser Printer
vi
Phaser® 5500 Laser Printer
Features
This section includes:
■
■
■
■
■
■
■
"Printer Tour" on page 1-2
"Front Panel" on page 1-6
"Printer Drivers" on page 1-9
"Managing Your Printer" on page 1-11
"Printer Settings" on page 1-13
"Fonts" on page 1-21
"Registering Your Printer" on page 1-24
Copyright © 2004 Xerox Corporation. All Rights Reserved.
1-1
Phaser® 5500 Laser Printer
Printer Tour
This topic includes:
■
■
■
■
■
■
■
"Printer Features" on page 1-2
"Available Configurations" on page 1-3
"Front View" on page 1-4
"Rear View" on page 1-4
"Internal Components" on page 1-4
"Printer Options and Upgrades" on page 1-5
"Resources" on page 1-5
Printer Features
The Phaser 5500 Laser Printer embodies many features to meet your print needs:
Great performance and superior print quality
■
■
■
50 pages per minute (ppm) (Letter and A4)
True 1200 dpi at full rated speed
Up to 512 MB of RAM
Flexible paper handling
■
■
■
■
■
■
■
■
■
■
Standard multi-purpose tray (holds 100 sheets)
Two standard 500-Sheet Feeders
Optional 1000-Sheet Feeder
Optional 2000-Sheet Feeder
Optional Envelope Tray (holds 35 envelopes)
Optional 3500-Sheet Stacker
Optional 3500-Sheet Finisher (with stapler and hole puncher)
Input paper capacity up to 4,100 sheets
Optional automatic two-sided printing (included with Phaser 5500DN, 5500DT, and
5500DX configurations)
Accommodates a wide variety of media types and custom size paper
Wide variety of productivity features
■
■
■
■
■
■
PhaserSMART provides online troubleshooting.
CentreWare Internet Services (an embedded web server) helps to manage, configure,
and troubleshoot the printer from your computer.
PrintingScout provides onscreen notification and guidance if the printer needs help.
Usage Analysis Tool provides cost tracking that logs each job and the cost for each
page.
MaiLinX email notifies a specific person when supplies or maintenance are needed.
MaiLinX prints to your network printer from anywhere you have email.
Copyright © 2004 Xerox Corporation. All Rights Reserved.
1-2
Printer Tour
Available Configurations
The Phaser 5500 Laser Printer is available in five configurations.
Features
Printer Configuration
5500B
5500N
5500DN
5500DT
5500DX
Maximum Print Speed
(Pages Per Minute)
50
50
50
50
50
Standard Memory
(MB)
128
128
128
128
256
PostScript and PCL
Fonts
Standard
Standard
Standard
Standard
Standard
1000-Sheet Feeder
Optional
Optional
Optional
Standard
Standard
2000-Sheet Feeder
Optional*
Optional*
Optional*
Optional*
Standard
3500-Sheet Stacker
Optional#
Optional#
Optional#
Optional#
N/A
3500-Sheet Finisher
Optional#
Optional#
Optional#
Optional#
Standard
Automatic 2-Sided
Printing (Duplex)
Optional
Optional
Standard
Standard
Standard
True
1200 x 1200
True
1200 x 1200
True
1200 x 1200
True
1200 x 1200
True
1200 x 1200
Secure, Proof,
Personal, and Saved
Print Jobs
Optional†
Optional†
Optional†
Optional†
Standard
Parallel Connection
Standard
Standard
Standard
Standard
Standard
USB Connection
Standard
Standard
Standard
Standard
Standard
10/100 Ethernet
Connection
N/A‡
Standard
Standard
Standard
Standard
Optional
Optional
Optional
Optional
Standard
Maximum Resolutions
(dpi)
Internal Hard Drive
All configurations support two memory slots. The maximum memory is 512 MB.
* Requires the 1000-Sheet Feeder.
#
Requires the 1000-Sheet Feeder and the Duplex Unit.
†
Requires a hard drive.
‡
Requires a Phaser 5500B to 5500N upgrade kit.
Phaser® 5500 Laser Printer
1-3
Printer Tour
Front View
1. Standard Output Tray
10
8
1
4
2. Front Door
3. Two 500-Sheet Feeders (Trays 2 and 3)
4. Optional Duplex Unit
5
9
3
5. Tray 1 (MPT)
6. Optional 2000-Sheet Feeder (Tray 6)
7. Optional 1000-Sheet Feeder (Trays 4 and 5)
8. Optional 3500-Sheet Finisher or Stacker
9. Optional Stacker Lower Tray (3000 Sheets)
10. Optional Stacker Upper Tray (500 Sheets)
7
2
6
5500-107
Rear View
1. Parallel connection
2. Ethernet 10/100 Base-T connection
3. USB connection
4. Configuration card
8
5. Ground Fault Interrupt (GFI) reset
6. Power cord connection
1
7. Finisher or Stacker power cord connection
2
8. 2000-Sheet Feeder (Tray 6) connection
3
9. Finisher or Stacker connection
4
5
9 10 11
6 7
10. 1000-Sheet Feeder (Trays 4 and 5) connection
11. Duplex Unit connection
5500-119
Internal Components
1. Fuser
1
2. Transfer Roller
3
4
3. Drum Cartridge
4. Toner Cartridge
E
2
5500-109
Phaser® 5500 Laser Printer
1-4
Printer Tour
Printer Options and Upgrades
Printer options and an upgrade are available for the Phaser 5500 Laser Printer.
Options
■
■
■
■
■
■
■
■
■
128 MB and 256 MB memory cards for two RAM slots
1000-Sheet Feeder
2000-Sheet Feeder
3500-Sheet Stacker
3500-Sheet Finisher (with stapler and hole puncher)
Internal Hard Drive
16 MB Flash Memory
Duplex Unit
Envelope Tray
Upgrades
■
Phaser 5500B to Phaser 5500N upgrade kit
For more information on printer options and upgrades, go to www.xerox.com/office/
5500supplies.
Resources
You can obtain information regarding your printer and its capabilities from the following
sources:
Information
Source
Setup Guide
Packaged with printer
Quick Reference Guide
Packaged with printer
Warranty
Packaged with printer
User Guide
Packaged with printer
(User Documentation CD-ROM)
Printer Management Tools
www.xerox.com/office/pmtools
infoSMART Knowledge Base
www.xerox.com/office/5500infoSMART
PhaserSMART
www.phaserSMART.com
Technical Support
www.xerox.com/office/5500support
Information Pages
■
Front panel
■
CentreWare IS
■
Printer Driver
Phaser® 5500 Laser Printer
1-5
Phaser® 5500 Laser Printer
Front Panel
This topic includes:
■
■
■
■
■
■
■
"Front Panel Description" on page 1-6
"Front Panel Layout" on page 1-7
"Error and Warning Messages" on page 1-7
"Print Icon" on page 1-8
"Menu Map" on page 1-8
"Information Pages" on page 1-8
"Sample Pages" on page 1-8
Front Panel Description
The front panel:
■
■
■
■
Displays the printer’s operating status (for example, Printing, Ready to Print, printer
errors and warnings).
Prompts you to load paper (if enabled; Tray 1 MPT enabled by default), replace supplies,
and clear jams.
Enables you to access tools and information pages to help resolve problems.
Enables you to change printer and network settings.
Go to Reference/Features/Printer Settings on the User Documentation CD-ROM for details
about front panel settings.
Copyright © 2004 Xerox Corporation. All Rights Reserved.
1-6
Front Panel
Front Panel Layout
1. Status Indicator LED:
4
Blinking green = Printer is busy or in Power
Saver mode
6
Steady green = Ready to print
Blinking yellow = Warning condition
READY TO PRINT.
Information
Walk-Up Features
Printer Setup
Troubleshooting
Shutdown
1
2
Blinking red = Error condition
Steady red = Startup sequence
3
5
7
2. Graphic display shows status messages and
menus.
8 9
3. Toner Gas Gauge indicator
5500-111
4. Cancel button
Cancels the current print job.
5. Back button
Returns to the previous menu item.
6. Up Arrow button
Scrolls upward through the menus.
7. Down Arrow button
Scrolls downward through the menus.
8. OK button
Accepts the setting selected.
9. Information (i) button
Displays a help message with information
about the printer such as printer status, error
messages, and maintenance information.
Error and Warning Messages
When there is a problem with the printer, the front panel displays (1) an error or warning
message. Press the i button (2) for more information about the error or warning message and
ways to solve the problem.
Tray 2 Paper Type
Plain Paper
Heavy Plain Paper
Phaser Series-25 Premium
Transparency
Exit
1
2
5500-120
Phaser® 5500 Laser Printer
1-7
Front Panel
Print Icon
There are a number of information pages accessible through the front panel.
When the print icon appears before a title on the front panel display, press
the OK button to print that page.
Menu Map
The “Menu Map” is a visual representation of the front panel settings and information pages.
To print the “Menu Map”:
1. At the printer’s front panel, select Information, then press the OK button.
2. Select Menu Map, then press the OK button to print.
Information Pages
Your printer comes with a set of information pages that helps you solve printing problems and
obtain the best results from your printer. Access these pages from the printer’s front panel.
To print information pages:
1. At the printer’s front panel, select Information, then press the OK button.
2. Select Information Pages, then press the OK button.
3. Select the appropriate information page, then press the OK button to print.
Note
Print the “Menu Map” to see other information pages available for printing.
Sample Pages
Your printer comes with a set of sample pages which demonstrate different printer functions.
To print sample pages:
1. At the printer’s front panel, select Information, then press the OK button.
2. Select Sample Pages, then press the OK button.
3. Select the desired sample page, then press the OK button to print.
Phaser® 5500 Laser Printer
1-8
Phaser® 5500 Laser Printer
Printer Drivers
This topic includes:
■
■
"Available Printer Drivers" on page 1-9
"Printer Driver Features" on page 1-10
Printer drivers enable your computer and printer to communicate and provide access to your
printer features. Xerox makes driver installation easy with its Walk-Up Technology. For more
information about printer drivers, see the video at www.xerox.com/office/drivers.
Available Printer Drivers
Xerox provides drivers for a variety of page description languages and operating systems. The
following drivers are available:
Driver
Source*
Description
Windows PostScript Driver
CD-ROM and
Web
The PostScript driver is recommended to take
full advantage of your printer's custom
features and genuine Adobe® PostScript®.
(Default driver)
PCL5e
CD-ROM and
Web
The Printer Command Language driver can
be used for applications requiring PCL.
Note
Supported in all operating systems.
CD-ROM and
Web
PCL6
The Printer Command Language driver can
be used for applications requiring PCL.
Note
For Windows 2000 and Windows XP only.
Xerox Walk-Up Printing Driver
(Windows)
Web only
This driver enables printing from a PC to any
Xerox PostScript-enabled printer. This is
especially helpful for mobile professionals
who travel to multiple locations and need to
print to different printers.
Macintosh OS Driver
CD-ROM and
Web
This driver enables printing from a Macintosh
OS 9.x or OS X (version 10.1 or higher).
UNIX Driver
Web only
This driver enables printing from UNIX
operating systems.
* Find certain drivers on the Printer Installer and Utilities CD-ROM that came with your printer. All of
these drivers can be found on the web at www.xerox.com/office/drivers.
Copyright © 2004 Xerox Corporation. All Rights Reserved.
1-9
Printer Drivers
Printer Driver Features
The following table displays the Xerox driver features that are available with specific
operating systems.
Feature
Windows
98, Me
Windows
NT4
Windows,
2000, XP,
Server
2003
Macintosh
OS 9.x1
Macintosh
OS X 10.x1
Separation Pages
●
●
●
●
●
Cover Pages
●
●
●
●
●
Pages per Sheet (N-Up)
●
●
●
●
●
Booklet
■
■
■
2-Sided Printing
■
■
■
■
■
Edge-to-Edge Printing
●
●
●
●
●
Image Smoothing
●1
●1
●1
●1
●1
Scaling
●
●
●
●
●
Mirror Images
●
●
●
●
Watermarks
●
Negative Images
●
Job Completion Notification
▲
Secure Print
◆
Personal Print
●
●
▲
◆
◆
◆
◆
◆
◆
◆
◆
Proof Print
◆
◆
◆
◆
◆
Saved Print
◆
◆
◆
◆
◆
Collation
●
●
●
●
●
Punch
★
★
★
★
★
Staple
★
★
★
★
★
Custom Paper Size
●
●
●
●
●
1
PostScript only
●=
Supported
■=
Must have a duplex unit (DN, DT, or DX configuration).
◆=
Must have a hard drive.
▲
Only available with a networked printer.
=
★=
Must have a finisher.
Phaser® 5500 Laser Printer
1-10
Phaser® 5500 Laser Printer
Managing Your Printer
This topic includes:
■
■
■
■
"Printer’s IP Address" on page 1-11
"CentreWare Internet Services (IS)" on page 1-11
"PhaserSMART" on page 1-12
"PrintingScout" on page 1-12
When your printer is connected to your computer over a network, there are a number of
resources available to help you manage your printer.
Note
The information in this section applies only to network printers.
Printer’s IP Address
You need your printer’s IP address to change printer settings through CentreWare IS. Follow
these steps to identify your printer’s IP address:
1. At the printer’s front panel, select Information, then press the OK button.
2. Select Printer Identification, then press the OK button.
CentreWare Internet Services (IS)
CentreWare IS is a tool that you can use on your computer to manage tasks on networked
printers and multifunction products. CentreWare IS uses TCP/IP and a web browser to
communicate directly with an embedded web server in the printer or system. With
CentreWare IS you can:
■
■
■
■
■
Configure and manage multi-vendor printers and multifunction products.
Access remote diagnostics and troubleshooting information for problems.
Monitor printer and system status.
Monitor supply status.
Link to software updates and Technical Support.
Launching CentreWare IS
To launch CentreWare IS:
1. Launch your web browser.
2. Enter your printer's IP address in the browser’s Address field (http://xxx.xxx.xxx.xxx).
3. For detailed information about CentreWare IS software, click HELP on the upper right of
the CentreWare IS screen.
For more information about “CentreWare IS” go to Reference/Connections & Networks/
Printer Management Software on the User Documentation CD-ROM.
Copyright © 2004 Xerox Corporation. All Rights Reserved.
1-11
Managing Your Printer
PhaserSMART
PhaserSMART Technical Support is an automated, Internet-based support system. Use your
default web browser to send diagnostic information from your printer to our web site for
analysis. PhaserSMART Technical Support examines the information, diagnoses the problem,
and proposes a solution. If the problem is not resolved with the solution, PhaserSMART
Technical Support assists you in opening a Service Request with Xerox Customer Support.
Launching PhaserSMART from CentreWare IS
To access PhaserSMART Technical Support through CentreWare IS:
1.
2.
3.
4.
Launch your web browser.
Enter your printer’s IP address in the browser’s Address field (http://xxx.xxx.xxx.xxx).
Select Support.
Click the PhaserSMART Diagnostic Tool link to access PhaserSMART technical
support.
PrintingScout
PrintingScout is a tool that is installed with your Windows printer driver. It automatically
checks the printer status when you send a print job. If the printer is unable to print your job,
PrintingScout automatically displays a message on your computer screen to let you know that
the printer needs attention. The message also explains how to fix the problem.
Note
PrintingScout is available from the Windows printer driver for printer connected to the
network via TCP/IP.
Phaser® 5500 Laser Printer
1-12
Phaser® 5500 Laser Printer
Printer Settings
This topic includes:
■
■
■
■
■
■
■
■
■
"Accessing Power Saver" on page 1-13
"Selecting Output Options" on page 1-13
"Preventing Access to Front Panel Settings" on page 1-14
"Accessing the Startup Page" on page 1-15
"Accessing Load Paper Timeout" on page 1-16
"Selecting Tray Settings" on page 1-17
"Adjusting Front Panel Brightness" on page 1-19
"Adjusting Front Panel Contrast" on page 1-19
"Changing Printer Language" on page 1-20
Accessing Power Saver
To save energy, the printer enters a Power Saver, low-energy consumption mode after a predefined period of time since its last activity. In this mode, most printer electrical systems are
shut down. When a print job is sent to the printer, the printer enters Warmup Mode. You can
also warm up the printer by pressing the OK button on the front panel.
If you find that the printer is going into Power Saver mode too often and you do not want to
wait while the printer warms up, increase the length of time before the printer goes into Power
Saver mode. Change the timeout value as follows:
1.
2.
3.
4.
At the printer’s front panel, select Printer Setup, then press the OK button.
Select Printer Controls, then press the OK button.
Select Power Saver, then press the OK button.
Press the Down Arrow or Up Arrow button to scroll to a selected Power Saver timeout
value. Select a larger value if you want to extend the length of time before the printer goes
into Power Saver mode.
5. Press the OK button.
Selecting Output Options
The Phaser 5500 printer has one standard output tray and two optional ones:
■
■
■
Standard Output Tray: Sends prints to the Standard Output Tray on top of the printer.
Stacker Upper Tray: Sends prints to the Stacker Upper Tray on the right side of the
printer. This tray is available with the optional finisher or stacker.
Stacker Lower Tray: Sends prints to the Stacker Lower Tray on the right side of the
printer. This tray is available with the optional finisher or stacker.
Copyright © 2004 Xerox Corporation. All Rights Reserved.
1-13
Printer Settings
To select the output tray:
1. At the printer’s front panel, select Printer Setup, select Paper Handling Setup, then
select Paper Destination.
2. Select either Standard Output Tray, Stacker Upper Tray or Stacker Lower Tray,
then press the OK button.
Note
The printer driver overrides the front panel settings for output tray selection.
Selecting Job Offset
The Stacker Lower Tray and Standard Output Tray can place sheets in alternate positions to
separate one print job from another. This is called job offsetting. There are several job
offsetting options from which to choose:
■
■
Off: No job offsetting occurs and the output position is not changed for the output tray
selected.
On: The output position changes after the final sheet of the print job is printed. The next
print job is then offset to keep it separate from the previous print job.
Note
When the stapling option is used for print jobs, job offsetting is activated.
To select the job offset option:
1.
2.
3.
4.
At the printer’s front panel, select Printer Setup, then press the OK button.
Select Paper Handling Setup, then press the OK button.
Select Job Offset, then press the OK button.
Select either On or Off, then press the OK button.
Preventing Access to Front Panel Settings
To prevent access to front panel settings, you can lock the front panel
settings from CentreWare IS. A lock icon appears next to items in the front
panel that cannot be accessed by users.
Phaser® 5500 Laser Printer
1-14
Printer Settings
Using CentreWare IS
To set front panel menu preferences:
1.
2.
3.
4.
5.
6.
Launch your web browser.
Enter your printer’s IP address in the browser’s Address field (http://xxx.xxx.xxx.xxx).
Select Properties.
Select the General folder on the left sidebar.
Select Printer Defaults.
Select On or Off from the Front Panel Menu drop-down list.
■ Select On to have all menus available.
■ Select Off to limit the printer setup items.
7. Click Save Changes at the bottom of the page.
Accessing the Startup Page
The printer can produce a “Startup Page” each time the printer is turned on or reset. The
factory default is “Off”. You can turn on automatic printing of the “Startup Page” or print it
from the Information Pages menu.
To turn on/off the “Startup Page” use either:
■
■
The printer’s front panel
CentreWare IS
Using the Printer’s Front Panel
To turn on/off the “Startup Page”:
1. Select Printer Setup, then press the OK button.
2. Select Printer Controls, then press the OK button.
The Startup Page is highlighted. The end of the line displays the setting (On or Off).
3. Press the OK button to change the setting.
Using CentreWare IS
To turn on/off the automatic printing of the “Startup Page”:
1.
2.
3.
4.
5.
6.
7.
Launch your web browser.
Enter your printer’s IP address in the browser’s Address field (http://xxx.xxx.xxx.xxx).
Select Properties.
Select the General folder on the left sidebar.
Select Printer Defaults.
Select Off or On from the Printer Startup Page drop-down list to change the setting.
Click Save Changes at the bottom of the page.
Phaser® 5500 Laser Printer
1-15
Printer Settings
Printing the Startup Page Using the Front Panel
To print the “Startup Page”:
1. Select Information, then press the OK button.
2. Select Information Pages, then press the OK button.
3. Select Startup Page, then press the OK button to print.
Accessing Load Paper Timeout
When your print job is formatted for a type or size of paper that is not loaded in the printer, the
printer’s front panel displays a message requesting you to load the appropriate paper. The Load
Paper Timeout controls the amount of time the printer waits before printing on another type or
size of paper.
To change the load paper timeout, use either:
■
■
The printer’s front panel
CentreWare IS
Using the Printer’s Front Panel
To change the load paper timeout:
1.
2.
3.
4.
Select Printer Setup, then press the OK button.
Select Paper Handling Setup, then press the OK button.
Select Load Paper Timeout, then press the OK button.
Scroll to the desired timeout value. The values (None, 1, 3, 5, or 10 minutes, 1 hour or
24 hours) indicate the length of time you want the printer to wait for you to load paper
before printing. If you select a value of None, the printer does not wait for paper to be
inserted and immediately picks paper from the default tray.
5. Press the OK button to save the change.
Using CentreWare IS
To change the load paper timeout:
1.
2.
3.
4.
5.
6.
Launch your web browser.
Enter your printer’s IP address in the browser’s Address field (http://xxx.xxx.xxx.xxx).
Select Properties.
Select the General folder on the left sidebar.
Select Printer Defaults.
Scroll to the desired Load Paper Timeout value in Timeout Settings. The values (None,
1, 3, 5, or 10 minutes, 1 or 24 hours) indicate the length of time you want the printer to
wait for you to load paper before printing. If you select a value of None, the printer does
not wait for paper to be inserted and immediately picks paper from the default tray.
7. Click Save Changes at the bottom of the screen.
Phaser® 5500 Laser Printer
1-16
Printer Settings
Selecting Tray Settings
Tray Switching
When a tray runs out of paper, tray switching enables the printer to switch between trays when
the trays contain the same paper type and size. Tray switching is controlled by the printer
driver, front panel, or CentreWare IS.
If a specific tray is selected in the driver or application, tray switching is turned off. When you
select the Let printer select which tray to print from option in the printer driver, the printer
selects the tray and switches to another tray when one tray is empty.
Note
If you use the printer driver to specify a tray to use for your print job, tray switching is
disabled for that job. If the tray becomes empty during printing, the front panel prompts
you to load paper in that tray even if another tray contains the correct paper type and size
for the job.
Tray 1 (MPT) and Trays 2 and 3, 500-sheet feeders, are standard with the Phaser 5500 printer.
Additional paper feeders can be purchased:
■
■
1000-Sheet Feeder (Trays 4 and 5)
2000-Sheet Feeder (Tray 6)
Tray Switching Settings
■
■
If tray switching is enabled, and a tray runs out of paper while printing, then the printer
selects another tray containing the same paper type, size, and feed direction to continue
printing the job.
If tray switching is disabled, and a tray runs out of paper while printing, then the front
panel prompts you that the tray is empty and must be refilled.
Tray Sequence
You can specify the sequence the printer uses to select trays containing the correct paper type
and size for a print job. When a tray runs out of the correct paper during printing, the printer
selects the next tray in the sequence containing the correct paper type and size to continue
printing the job.
For example, if the tray sequence is set to 6-2-4, the printer selects paper from Tray 6 to print a
job. If Tray 6 does not contain the requested paper, or runs out of paper while printing, the
printer selects Tray 2. If neither Tray 6 or Tray 2 contain the requested paper, or is out of paper,
then Tray 4 is selected.
You can specify the tray sequence by two different methods:
■
■
The printer’s front panel
CentreWare IS
Phaser® 5500 Laser Printer
1-17
Printer Settings
Using the Front Panel
To specify the tray sequence:
1.
2.
3.
4.
5.
At the printer’s front panel, select Printer Setup, then press the OK button.
Select Paper Handling Setup, then press the OK button.
Select Tray Sequence, then press the OK button.
Scroll to the desired tray sequence. (If you want to turn off tray switching, select Off.)
Press the OK button to save the changes.
Using CentreWare IS
To specify the tray sequence:
1.
2.
3.
4.
5.
6.
Launch your web browser.
Enter your printer’s IP address in the browser’s Address field (http://xxx.xxx.xxx.xxx).
Select Properties.
Select the General folder on the left sidebar.
Select Printer Defaults.
Select the desired tray sequence from the Tray Sequence drop-down list. (If you want to
turn off tray switching, select Off.)
7. Click the Save Changes button at the bottom of the screen.
Selecting the Default Tray
If you do not want to use tray switching, you can accept the default order of tray selection. The
default tray contains the paper type and size used for printing jobs unless overwritten by a
driver selection. When the default tray is empty, or contains a different paper type, you are
prompted to load the correct paper type in the tray even if another tray contains the correct
paper type and size for the job.
You can select the default tray by two different methods:
■
■
The printer’s front panel
CentreWare IS
Using the Front Panel
To select a default tray:
1. Select Printer Setup, then press the OK button.
2. Select Paper Handling Setup, then press the OK button.
Phaser® 5500 Laser Printer
1-18
Printer Settings
3. Select Paper Source, then press the OK button.
4. Scroll to the desired tray to use as the default tray. (If you want tray switching enabled,
select Auto Select.)
5. Press the OK button to save the change.
Note
The driver overrides the front panel settings and CentreWare IS for tray selection.
Using CentreWare IS
To select a default tray:
1.
2.
3.
4.
5.
6.
7.
Launch your web browser.
Enter your printer’s IP address in the browser’s Address field (http://xxx.xxx.xxx.xxx).
Select Properties.
Select the General folder on the left sidebar.
Select Printer Defaults.
Scroll to Print Mode Settings, then select the tray from the Paper Source drop-down list.
Click Save Changes at the bottom of the screen.
Adjusting Front Panel Brightness
To adjust the brightness of the front panel’s background lighting:
1.
2.
3.
4.
At the printer’s front panel, select Printer Setup, then press the OK button.
Select Front Panel Setup, then press the OK button.
Select Front Panel Brightness, then press the OK button.
Press the Down Arrow or Up Arrow button to increase or decrease the front panel
brightness value. The brightness values range from 0 (no background light) to 10
(brightest background light).
5. Press the OK button to save your change.
Adjusting Front Panel Contrast
To adjust the contrast between the text and the background to make the front panel text more
readable:
1.
2.
3.
4.
At the printer’s front panel, select Printer Setup, then press the OK button.
Select Front Panel Setup, then press the OK button.
Select Front Panel Contrast, then press the OK button.
Press the Down Arrow or Up Arrow button to increase or decrease the front panel
contrast value. The contrast values range from 1 (least contrast) to 10 (highest contrast).
5. Press the OK button to save your change.
Phaser® 5500 Laser Printer
1-19
Printer Settings
Changing Printer Language
To change the language used for the text on the front panel:
1.
2.
3.
4.
At the printer’s front panel, select Printer Setup, then press the OK button.
Select Front Panel Setup, then press the OK button.
Select Front Panel Language, then press the OK button.
Select the desired language, then press the OK button.
Phaser® 5500 Laser Printer
1-20
Phaser® 5500 Laser Printer
Fonts
This topic includes:
■
■
■
■
■
"Types of Fonts" on page 1-21
"Resident Printer Fonts" on page 1-21
"Viewing a List of Resident Fonts" on page 1-21
"Printing a List of Resident Fonts" on page 1-22
"Downloading Fonts" on page 1-23
Types of Fonts
Your printer uses the following types of fonts:
■
■
■
Resident fonts
Fonts downloaded into printer RAM, hard drive, or flash memory
Fonts downloaded with your print job from the application
Adobe Type Manager (ATM) software enables your computer to display these fonts on your
computer screen as they will appear in your prints.
If you do not have ATM on your computer:
1. Install it from the Printer Installer and Utilities CD-ROM.
2. Install the printer’s screen fonts for your computer from the ATM folder.
Resident Printer Fonts
Printer-resident PostScript and PCL fonts are always available for printing.
Viewing a List of Resident Fonts
To view a list of resident PCL or PostScript fonts, use CentreWare IS:
1.
2.
3.
4.
5.
Launch your web browser.
Enter your printer’s IP address in the browser’s Address field (http://xxx.xxx.xxx.xxx).
Select Properties.
Select the Web Server folder on the left sidebar.
Select Font Files.
Copyright © 2004 Xerox Corporation. All Rights Reserved.
1-21
Fonts
Printing a List of Resident Fonts
To print a list of resident PostScript or PCL fonts, use:
■
■
■
The printer’s front panel
CenterWare IS
The printer driver
Using the Printer’s Front Panel
To print either a PostScript or PCL font list at the front panel:
1. Select Information, then press the OK button.
2. Select Information Pages, then press the OK button.
3. Select either PCL Font List or PostScript Font List, then press the OK button to
print.
Using CentreWare IS
To print either a PostScript or PCL font list from CenterWare IS:
1.
2.
3.
4.
5.
6.
Launch your web browser.
Enter your printer’s IP address in the browser’s Address field (http://xxx.xxx.xxx.xxx).
Select Properties.
Select the Web Server folder on the left sidebar.
Select Font Files.
Click the Printer icon to print the list of fonts.
Using a PC Printer Driver
To print either a PostScript or PCL font list from your printer driver:
1.
2.
3.
4.
5.
6.
Select Start, select Settings, then select Printers.
Right-click the 5500 printer, then select Properties.
Select the Troubleshooting tab.
Click the drop-down arrow in the Printer Information field to view the list of options.
Select PostScript Font List or PCL Font List from the drop-down list.
Click Print.
Phaser® 5500 Laser Printer
1-22
Fonts
Downloading Fonts
To supplement the resident fonts (which are always available for printing), downloadable fonts
can be sent from your computer and stored in the printer’s RAM, optional flash memory, or on
the printer’s optional hard drive.
Note
If you turn the printer off, the fonts you download to RAM are deleted. You must
download them again when you turn the printer on.
Before printing, verify that the fonts specified in your document are installed in the printer or
are set up to download correctly. If your document has a font not currently in your printer, or
downloaded with your print job, a different font will be used.
The printer accepts the following downloadable fonts:
PCL Font Type Support:
■
■
■
■
■
Type 0
Type 10
Type 11
Type 15
Type 20
Postscript Font Type Support:
■
■
Type 1
Type 3
■ Adobe
■ Agfa
■ Bitstream
■ Microsoft
■ Apple
TrueType (Scalable to any point size; looks the same on-screen and printed)
Downloading Fonts from CentreWare Font Management Utility
The CentreWare Font Management Utility (FMU) is a Windows and Macintosh application
that helps manage fonts, macros and forms on a printer’s hard drive. Downloading fonts to a
printer can improve printing performance and reduce network traffic. You can list, print,
delete, and download PostScript and PCL fonts using the Font Management Utility.
Phaser® 5500 Laser Printer
1-23
Phaser® 5500 Laser Printer
Registering Your Printer
Registering your printer is quick and easy. You can register your printer using one of the
following methods:
■
■
■
Registration card that came with your printer
Online form at www.xerox.com/office/register
Web link from the Printer Installer and Utilities CD-ROM
Registering your printer gives you access to Color Connection, a great source for the latest
printing hints and tips, and new ideas to promote your business. Color Connection has
everything you need to help you look great in print.
Registering your printer also provides you with updates and news about your printer.
Copyright © 2004 Xerox Corporation. All Rights Reserved.
1-24
Phaser® 5500 Laser Printer
Printing
This section includes:
■
■
■
■
■
■
■
■
■
■
■
■
"Supported Papers" on page 2-2
"Basic Printing" on page 2-9
"Adjusting Printing Options" on page 2-36
"2-Sided Printing" on page 2-43
"Transparencies" on page 2-46
"Envelopes" on page 2-49
"Postcards" on page 2-52
"Labels" on page 2-54
"Specialty Paper" on page 2-56
"Custom Size Paper" on page 2-63
"Advanced Options" on page 2-67
"Supplies and Recycling" on page 2-79
Copyright © 2004 Xerox Corporation. All Rights Reserved.
2-1
Phaser® 5500 Laser Printer
Supported Papers
This topic includes:
■
"Guidelines" on page 2-2
■
"Paper that May Damage Your Printer" on page 2-2
"Tray Setup" on page 2-3
"Supported Paper and Media" on page 2-5
"Available Supplies" on page 2-7
■
■
■
For online support information, go to www.xerox.com/office/5500infosmart
Guidelines
Follow these guidelines to ensure the best print quality and avoid printer jams:
■
■
■
■
■
■
■
Store paper on a flat surface, in a relatively low humidity environment.
Do not unwrap paper until you are ready to use it, rewrap any paper that is not being used.
Do not expose paper to direct sunlight or high humidity.
If excessive jams occur, flip and fan the paper in the tray or install fresh paper from a
newly opened ream.
Fan transparencies and labels prior to loading them in the tray.
Do not print on label stock once a label has been removed from the sheet.
Use only paper envelopes. Do not use envelopes with windows or metal clasps. Other size
envelopes may be printed as a custom size.
Caution
Damage caused by using unsupported paper, transparencies, and other specialty media is
not covered by the Xerox warranty, service agreement, or Total Satisfaction Guarantee.
The Total Satisfaction Guarantee is available in the United States and Canada. Coverage
may vary outside these areas; please contact your local representative for details.
Paper that May Damage Your Printer
Your printer is designed to be used with a variety of paper types. Other media types can cause
poor print quality, increased paper jams, or damage to your printer.
Note
If you use pre-printed material regularly, the feed rollers may require additional cleaning.
The following are examples of unacceptable paper:
■
■
■
Rough or porous media
Paper that has been photocopied
Paper with cutouts or perforations
Copyright © 2004 Xerox Corporation. All Rights Reserved.
2-2
Supported Papers
■
■
Paper with staples inserted
Envelopes with windows, metal clasps, adhesives with release strips, or side seams
Note
Using paper free of contaminants helps guarantee longer component life and better print
quality. Paper with better cut quality also reduces paper jams and misfeeds.
Tray Setup
When loading paper, transparencies, or other specialty media in a tray:
■
■
■
■
■
■
Adjust the width and length guides, if loading paper with a different width or length.
Fan the paper, transparencies, or other specialty media before loading in the paper tray.
Do not overload the paper tray. Do not load paper or transparencies above the fill lines
inside the tray.
Slide the length and side guides firmly against the paper or other specialty media.
Push the tray completely to the back of printer.
Set the paper size and type if prompted by the front panel.
For online support, go to www.xerox.com/office/5500support.
MAX
MAX
5500-101
5500-100
Tray 1 (MPT) Long-Edge Feed
Tray 1 (MPT) Short-Edge Feed
(Recommended)
Phaser® 5500 Laser Printer
2-3
Supported Papers
5500-102
Trays 2-5 Long-Edge Feed
5500-106
Trays 2-5 Short-Edge Feed
(Recommended)
5500-103
Tray 6 Long-Edge Feed
Phaser® 5500 Laser Printer
2-4
5500-204
Envelope Tray
Supported Papers
Supported Paper and Media
Paper Sizes and Weights
■ User-Selected Size
Input
Output
● Auto-Sensed Size
▲ Supported
▲
▲
▲ ▲ ▲ 2
▲
▲
▲ ▲ ◆ 2, 3, 4
◆
▲
▲
Tray 6
Letter (8.5 x 11 in.)
A4 (210 x 297 mm)
■
●
●
●
Legal (8.5 x 14 in.)
US Folio (8.5 x 13 in.)
■
●
●
Executive (7.25 x 10.5 in.)
■
●
●
A5 (148 x 210 mm)
Statement (5.5 x 8.5 in.)
■
●
●
Small US Postcard (3.5 x 5.5 in.)
■
Large US Postcard (4.0 x 6.0 in.)
A6 (105 x 148 mm)
■
Tabloid (11.0 x 17.0 in.)
A3 (297 x 420 mm)
■
●
●
▲
▲ ▲ ▲ 2, 3, 4
▲
B4 JIS (257 x 364 mm)
■
●
●
▲
▲ ▲ ▲ 2
▲
B5 JIS (182 x 257 mm)
■
●
●
▲
▲ ▲ ◆ 2
◆
B6 JIS (128 x 182 mm)
■
These custom widths are supported with stapling and
hole punching: 210 mm (8.27 in.), 257 mm (10.12 in.),
297 mm (11.70 in.), 8.50 in. (216 mm), 10.50 in.
(267 mm), 11.00 in. (279 mm).
Staple
Tray 3-5
Envelope Tray
Tray 2
Holes Punched
▲ ▲ ▲ 2, 3, 4
Tray 1 (MPT)
Depending on your region, finishers are configured
with either a 3-hole punch or a 2- / 4-hole punch.
Stacker Lower Tray
Standard Output Tray
▲
Note
Stacker Upper Tray
2-Sided Printing
◆ Supported only when Long-Edge Feed
Paper Size
●
▲
▲
■
●
▲
Envelopes
#10 Commercial (4.12 x 9.5 in.)
■
■
▲
■
■
▲
Monarch (3.87 x 7.5 in.)
DL (110 x 220 mm)
C5 (162 x 229 mm)
C4 (229 x 324 mm)
■
■
Phaser® 5500 Laser Printer
2-5
▲
Supported Papers
Paper Sizes and Weights (Continued)
■ User-Selected Size
Input
Output
● Auto-Sensed Size
▲ Supported
Paper Custom Width
Paper Custom Height
89–297 mm (3.50–11.70 in.)
98–127 mm (3.87–5.00 in.)
■
89–297 mm (3.50–11.70 in.)
127–182 mm (5.00–7.16 in.)
■
▲
▲
89–140 mm (3.50–5.50 in.)
182–432 mm (7.16–17.00 in.)
■
▲
▲
140–182 mm (5.50–7.16 in.)
182–432 mm (7.16–17.00 in.)
■
■
■
▲
▲
182–210 mm (7.16–8.27 in.)
182–432 mm (7.16–17.00 in.)
■
■
■
▲
▲ ▲
210–297 mm (8.27–11.70 in.)
182–432 mm (7.16–17.00 in.)
■
■
■
▲
▲ ▲ ▲
Envelope Custom Width
Envelope Custom Height
148–241 mm (5.82–9.50 in.)
98–162 mm (3.87–6.38 in.)
Staple
Holes Punched
Stacker Lower Tray
Stacker Upper Tray
2-Sided Printing
Tray 6
Tray 3-5
Tray 2
These custom widths are supported with stapling and
hole punching: 210 mm (8.27 in.), 257 mm (10.12 in.),
297 mm (11.70 in.), 8.50 in. (216 mm), 10.50 in.
(267 mm), 11.00 in. (279 mm).
Tray 1 (MPT)
Depending on your region, finishers are configured
with either a 3-hole punch or a 2- / 4-hole punch.
Envelope Tray
Note
Standard Output Tray
◆ Supported only when Long-Edge Feed
▲
▲
■
Paper Weight
60–105 g/m2 (16–28 lb. Bond)
▲ ▲ ▲ ▲ ▲ ▲
▲ ▲ ▲ ▲
▲
105–163 g/m2 (28–43 lb. Bond)
▲
▲ ▲
▲ ▲ ▲ ▲
▲
163–176 g/m2 (43–47 lb. Bond)
▲
▲ ▲
▲ ▲ ▲ ▲
▲
176–215 g/m2 (47–57 lb. Bond)
▲
▲ ▲
▲ ▲ ▲
▲
Phaser® 5500 Laser Printer
2-6
▲
Supported Papers
Available Supplies
Xerox Printing Media
Item
Size
Description
Part Number
Xerox Premium Multipurpose 4024
Letter 8.5 x 11 in.
20 lbs. (75 g/m2)
3R721
Xerox Business Multipurpose 4200
Letter 8.5 x 11 in.
20 lbs. (75 g/m )
3R2047
Xerox Business Multipurpose 4200
Legal 8.5 x 14 in.
g/m2)
3R2051
Xerox Business Multipurpose (Saillat)
A3 297 x 420 mm
Xerox Business Multipurpose 4200
Ledger 11 x 17 in.
Xerox Premium Multipurpose 4024
Letter 8.5 x 11 in.
Xerox Premier Paper
A4 210 x 297 mm
Xerox Business Paper
Xerox Professional Printing Paper
2
20 lbs. (75
3R91821
3R3761
20 lbs. (75
g/m2)
3R2531
80 g/m
2
3R91720
A4 210 x 297 mm
80 g/m
2
3R91820
Xerox Premium Multipurpose 4024 Cover Stock
Letter 8.5 x 11 in.
65 lbs. (176 g/m2)
Xerox Premium Multipurpose 4024 Index Stock
Letter 8.5 x 11 in.
2
90 lbs. (163 g/m )
3R3004
Xerox Multipurpose Recycled - 30% PCW
Letter 8.5 x 11 in.
20 lbs. (75 g/m2)
3R6296
Xerox Recycled Paper - 100% PCW
A4 210 x 297 mm
80 g/m
Xerox Business Multipurpose 4200 - 3 Hole
Letter 8.5 x 11 in.
20 lbs. (75 g/m2)
3R2641
Xerox Premium Multipurpose 4024 - 3 Hole
Letter 8.5 x 11 in.
g/m2)
3R3317
Xerox Business Paper - 4 Hole
A4 210 x 297 mm
80 g/m
Xerox High Speed Labels
Letter 8.5 x 11 in.
33 labels per sheet
3R3139
Xerox Clear High Speed Labels
Letter 8.5 x 11 in.
33 labels per sheet
3R5139
Xerox High Speed Labels
A4 210 x 297 mm
24 labels per sheet
3R96178
Xerox Cover and Index Stock
3R3041
Xerox Recycled Paper
3R91165
2
Xerox Pre-Punched Paper
24 lbs. (90
3R91823
2
Xerox Labels
Xerox Transparency Film
Xerox Clear - No Strip
Letter 8.5 x 11 in.
3R3117
Xerox Clear (with strip)
Letter 8.5 x 11 in.
3R4174
Xerox Type C, Plain
A4 210 x 297 mm
3R96002
Xerox Carbonless Paper
2 - Part (White/Canary)
Letter 8.5 x 11 in.
Straight Collation
3R12130
2 - Part (White/Canary)
Legal 8.5 x 14 in.
Straight Collation
3R12133
3 - Part (White/Canary/Pink)
Letter 8.5 x 11 in.
Straight Collation
3R12135
3 - Part (White/Canary/Pink)
Legal 8.5 x 14 in.
Straight Collation
3R12137
3 - Part (White/Canary/Pink)
A4 210 x 297 mm
Straight Collation
3R97108
Xerox Phaser Weatherproof Paper
Letter 8.5 x 11 in.
27 lbs. (100 g/m2)
103R01020
Xerox Phaser Weatherproof Paper
A4 210 x 297 mm
2
103R01021
Xerox Weatherproof Paper
Phaser® 5500 Laser Printer
2-7
100 g/m
Supported Papers
Xerox Printing Media (Continued)
Item
Size
Description
Part Number
Xerox Phaser Postcards
Letter 8.5 x 11 in.
4 per sheet/
100 sheets
103R01016
Xerox Phaser Postcards
A4 210 x 297 mm
4 per sheet/
100 sheets
103R01017
Xerox Postcards
Xerox Trifold Brochures
Xerox Phaser Trifold Brochures
Letter 8.5 x 11 in.
103R01018
Xerox Phaser Trifold Brochures
A4 210 x 297 mm
103R01019
:
Phaser® 5500 Laser Printer
2-8
Phaser® 5500 Laser Printer
Basic Printing
This topic includes:
■
"Loading Paper in Tray 1 (MPT) for Single-Sided Printing" on page 2-9
■
"Loading Paper in Trays 2-5 for Single-Sided Printing" on page 2-13
"Loading Paper in Tray 6 for Single-Sided Printing" on page 2-17
"Loading Paper in Tray 1 (MPT) for 2-Sided Printing" on page 2-19
"Loading Paper in Trays 2-5 for 2-Sided Printing" on page 2-21
"Loading Paper in Tray 6 for 2-Sided Printing" on page 2-25
"Using the Stapler" on page 2-28
"Using the Hole Puncher" on page 2-32
"Factors Affecting Printer Performance" on page 2-35
■
■
■
■
■
■
■
Follow these general steps to print:
1. Load paper in the tray.
2. Adjust the tray guides.
3. If prompted by the front panel, confirm the paper type and size and change it as required.
Note
If printing envelopes, go to Reference/Printing/Envelopes on the User Documentation
CD-ROM; if printing labels, go to Reference/Printing/Labels on the User
Documentation CD-ROM; if printing postcards, go to Reference/Printing/Postcards on
the User Documentation CD-ROM.
4. Send the job to the printer from the application’s Print dialog box.
Loading Paper in Tray 1 (MPT) for Single-Sided Printing
All paper sizes and types can be used in Tray 1 (MPT).
Caution
If you change the type or size of paper in
a tray, you must change the paper type
and size on the front panel to match the
paper that you loaded. If you fail to do
this, print-quality problems or jams
can occur, and the fuser can be
damaged.
Copyright © 2004 Xerox Corporation. All Rights Reserved.
2-9
5500-123
Basic Printing
Videos are available with instructions for using Tray 1 (MPT). Videos are located
on the User Documentation CD-ROM and at www.xerox.com/office/5500support.
1. Lower Tray 1 (MPT).
D
B
5500-262
2. Adjust the paper guides to the size of the paper.
D
B
5500-125
Phaser® 5500 Laser Printer
2-10
Basic Printing
3. Fan the paper to release sheets that may stick together.
5500-251
4. Insert the paper into the tray either long-edge feed or short-edge feed. If necessary, adjust
the paper guides to the size of the paper.
Long-Edge Feed
■
■
Recommended for Letter, A4, B5 JIS, large US Postcard, and many custom sizes of
paper.
Do not load paper above the fill line.
MAX
5500-100
■
■
■
Place the side to be printed facedown.
Place pre-punched paper with the holes entering the printer last.
Place the letterhead (or top of the page) toward the front of the printer.
5500-126
Phaser® 5500 Laser Printer
2-11
Basic Printing
Short-Edge Feed
■
Place Letter (rotated), Legal, Statement, Tabloid, A3, A4 (rotated), A5, US Folio,
B4 JIS, B5 JIS (rotated), B6 JIS, and small US Postcard paper short-edge feed in
Tray 1 (MPT).
MAX
5500-101
■
■
■
Place the side to be printed facedown.
Place pre-punched paper with the holes toward the back of the printer.
Place letterhead (or the top of the page) to enter the printer last.
5500-138
5. If prompted at the printer’s front panel, press the OK button to accept the paper size and
type that are highlighted. If you have changed the paper size or type, do the following:
a. Select Change, then press the OK button.
b. Select the paper size or type, then press the OK button to save your selection.
6. In the printer driver, select either the paper type or Tray 1 (MPT) as the paper source.
Note
For information on custom size printing, go to Reference/Printing/Custom Sizes on the
User Documentation CD-ROM
Phaser® 5500 Laser Printer
2-12
Basic Printing
Loading Paper in Trays 2-5 for Single-Sided Printing
Use Trays 2-5 for all paper, transparencies, and specialty media. If smaller than 140 mm
(5.5 in.) in width or 182 mm (7.16 in.) in height, use single-sided printing only.
Caution
If you change the type of paper in a tray,
you must change the paper type on the
front panel to match the paper that you
loaded. If you fail to do this, printquality problems can occur and the
fuser can be damaged.
5500-123
1. Pull out the tray.
5500-156
2. If loading paper with a different width or length, adjust the width and length guides.
5500-136
Phaser® 5500 Laser Printer
2-13
Basic Printing
3. Fan the paper to release sheets that may stick together.
5500-251
4. Insert paper into the tray either long-edge feed or short-edge feed.
5500-129
Phaser® 5500 Laser Printer
2-14
Basic Printing
Long-Edge Feed
■
■
■
■
Place Letter, Executive, A4, B5 JIS, and many custom sizes of paper long-edge feed
into the tray.
Place the side to be printed faceup.
Place pre-punched paper with the holes toward the right side of the tray.
Place letterhead (or the top of the page) toward the front of the tray.
5500-130
Short-Edge Feed
■
■
■
■
Place Letter (rotated), Legal, Tabloid, A3, A5, A4 (rotated), B4 JIS, B5 JIS (rotated),
US Folio, Statement and many custom sizes of paper short-edge feed into the tray.
Place the side to be printed faceup.
Place pre-punched paper with the holes toward the front of the tray.
Place letterhead (or top of the page) toward the left side of the tray.
5500-254
Phaser® 5500 Laser Printer
2-15
Basic Printing
5. If necessary, adjust the paper guides to the size of the paper.
Adjust the paper guides according to the paper size and feed direction (long-edge feed or
short-edge feed). Labels inside the paper tray provide additional information for loading
paper according to size and feed direction.
5500-132
6. Push the tray completely into the printer.
5500-032
7. If prompted at the printer’s front panel, press the OK button to accept the paper size and
type that are highlighted. If you have changed the paper size or type, do the following:
a. Select Change, then press the OK button.
b. Select the paper size or type, then press the OK button to save your selection.
8. In the printer driver, select either the paper type or the tray you loaded as the paper source.
Note
For information on custom size printing, go to Reference/Printing/Custom Sizes on
the User Documentation CD-ROM.
Phaser® 5500 Laser Printer
2-16
Basic Printing
Loading Paper in Tray 6 for Single-Sided Printing
Use Tray 6 as a high capacity feeder for Letter, A4, Executive, and B5 JIS paper. Paper can
only be loaded long-edge feed in Tray 6.
1. Pull out the tray.
5500-112
2. If loading paper with a different width or length, adjust the width and length guides.
5500-241
11"
A4
A4
A4
8.5"
11"
11"
A4
A4
11"
5500-240
Phaser® 5500 Laser Printer
2-17
Basic Printing
3. Fan the paper to release sheets that may stick together.
5500-251
■
■
■
■
Place Letter, A4, Executive, and B5 JIS paper long-edge feed into the tray.
Place the side to be printed facedown.
Place pre-punched paper with the holes toward the left side of the tray.
Place letterhead (or the top of the page) toward the front of the tray.
OX
XER
XEROX
5500-255
3. Push the tray completely into the printer.
5500-115
4. If prompted at the printer’s front panel, press the OK button to accept the paper size and
type that are highlighted. If you have changed the paper size or type, do the following:
a. Select Change, then press the OK button.
b. Select the paper size or type, then press the OK button to save your selection.
5. In the printer driver, select either the paper type or Tray 6 as the paper source.
Phaser® 5500 Laser Printer
2-18
Basic Printing
Loading Paper in Tray 1 (MPT) for 2-Sided Printing
All standard paper sizes, except postcard, B6 JIS, and envelopes, and most custom paper sizes
can be used in Tray 1 (MPT) for 2-sided printing.
Caution
If you change the type or size of paper in
a tray, you must change the paper type
and size on the front panel to match the
paper that you loaded. If you fail to do
this, print-quality problems or jams
can occur, and the fuser can be
damaged.
5500-123
1. Lower Tray 1 (MPT).
D
B
5500-262
2. Adjust the paper guides to the size of the paper.
D
B
5500-125
Phaser® 5500 Laser Printer
2-19
Basic Printing
3. Fan the paper to release sheets that may stick together.
5500-251
4. Insert the paper into the tray either long-edge feed or short-edge feed. If necessary, adjust
the paper guides to the size of the paper.
Long-Edge Feed
■
■
Recommended for Letter, A4, and B5 JIS sizes of paper.
Do not load paper above the fill line.
MAX
5500-100
■
■
■
Place the side to be printed first (page 1) faceup.
Place pre-punched paper with the holes entering the printer first.
Place the letterhead (or top of the page) toward the front of the printer.
5500-139
Short-Edge Feed
■
■
■
For Letter (rotated), Legal, Statement, Tabloid, A3, A4 (rotated), A5, US Folio,
B4 JIS, and B5 JIS (rotated) sizes of paper.
Place the side to be printed first (page 1) faceup.
Place pre-punched paper with the holes toward the front of the printer.
Phaser® 5500 Laser Printer
2-20
Basic Printing
■
Place letterhead (or the top of the page) to enter the printer last.
5500-140
5. If prompted at the printer’s front panel, press the OK button to accept the paper size and
type that are highlighted. If you have changed the paper size or type, do the following:
a. Select Change, then press the OK button.
b. Select the paper size or type, then press the OK button to save your selection.
6. In the printer driver, select either the paper type or Tray 1 (MPT) as the paper source.
Loading Paper in Trays 2-5 for 2-Sided Printing
Use Trays 2-5 for 2-sided printing of all standard paper sizes except postcards, B6 JIS, and
envelopes, and custom paper smaller than 140 mm (5.5 in.) in width or 182 mm (7.16 in.) in
height.
Caution
If you change the type of paper in a tray,
you must change the paper type on the
front panel to match the paper that you
loaded. If you fail to do this, printquality problems can occur and the
fuser can be damaged.
Phaser® 5500 Laser Printer
2-21
5500-123
Basic Printing
1. Pull out the tray.
5500-156
2. If loading paper with a different width or length, adjust the width and length guides.
5500-136
3. Fan the paper to release sheets that may stick together.
5500-251
Phaser® 5500 Laser Printer
2-22
Basic Printing
4. Insert paper into the tray either long-edge feed or short-edge feed.
5500-129
Long-Edge Feed
■
■
■
■
Recommended for Letter, Executive, A4, B5 JIS, and many custom sizes of paper.
Place the side to be printed first (page 1) facedown.
Place pre-punched paper with the holes toward the left side of the tray.
Place letterhead (or the top of the page) toward the front of the tray.
5500-134
Short-Edge Feed
■
■
■
Recommended for Letter (rotated), Legal, Tabloid, A3, A5, A4 (rotated), B4 JIS,
B5 JIS (rotated), US Folio, Statement and some custom sizes of paper.
Place the side to be printed first (page 1) facedown.
Place pre-punched paper with the holes toward the front of the tray.
Phaser® 5500 Laser Printer
2-23
Basic Printing
■
Place letterhead (or top of the page) toward the right side of the tray.
5500-135
5. If necessary, adjust the paper guides to the size of the paper.
Adjust the paper guides according to the paper size and feed direction (long-edge feed or
short-edge feed). Labels inside the paper tray provide additional information for loading
paper according to size and feed direction.
5500-132
6. Push the tray completely into the printer.
5500-032
Phaser® 5500 Laser Printer
2-24
Basic Printing
7. If prompted at the printer’s front panel, press the OK button to accept the paper size and
type that are highlighted. If you have changed the paper size or type, do the following:
a. Select Change, then press the OK button.
b. Select the paper size or type, then press the OK button to save your selection.
8. In the printer driver, select either the paper type or the tray you loaded as the paper source.
For information on custom size printing, go to Reference/Printing/Custom Sizes on the User
Documentation CD-ROM.
Loading Paper in Tray 6 for 2-Sided Printing
Use Tray 6 as a high capacity feeder for 2-sided printing of Letter, A4, Executive, and B5 JIS
paper. Paper can only be loaded long-edge feed in Tray 6.
1. Pull out the tray.
5500-112
Phaser® 5500 Laser Printer
2-25
Basic Printing
2. If loading paper with a different width or length, adjust the width and length guides.
5500-241
11"
A4
A4
A4
8.5"
11"
11"
A4
A4
11"
5500-240
3. Fan the paper to release sheets that may stick together.
5500-251
Phaser® 5500 Laser Printer
2-26
Basic Printing
■
■
■
Place Letter, A4, Executive, and B5 JIS paper long-edge feed into the tray.
Place the side to be printed first (page 1) faceup.
Place pre-punched paper with the holes toward the right side of the tray.
Place letterhead (or the top of the page) toward the front of the tray.
XE
■
RO
X
XEROX
5500-255
3. Push the tray completely into the printer.
5500-115
4. If prompted at the printer’s front panel, press the OK button to accept the paper size and
type that are highlighted. If you have changed the paper size or type, do the following:
a. Select Change, then press the OK button.
b. Select the paper size or type, then press the OK button to save your selection.
5. In the printer driver, select either the paper type or Tray 6 as the paper source.
Phaser® 5500 Laser Printer
2-27
Basic Printing
Using the Stapler
Stapling Options
Several stapling options are available in the Phaser 5500 printer driver:
■
■
■
■
None: This is the default option. When selected, prints are not stapled.
Front: Inserts one staple in each set of copies. (See the following table.)
Rear: Inserts one staple in each set of copies. (See the following table.)
Dual: Inserts two staples in each set of copies. (See the following table.)
To select a stapling option in a supported driver:
■
Windows 98, Windows Me, Windows 2000, Windows XP, Windows Server 2003,
Windows NT PostScript driver:
On the Output Options tab, select an option from the Stapling drop-down list, then select
Stacker Lower Tray from the Paper Destination drop-down list.
■
Mac OS 9 driver:
In the Print dialog box, select Finishing Options from the drop-down list, then select the
stapling option. Output goes to the Stacker Lower Tray.
■
Mac OS X (version 10.1 and higher) driver:
In the Print dialog box, select Finishing Options from the drop-down list, then select the
stapling option. Output goes to the Stacker Lower Tray.
Phaser® 5500 Laser Printer
2-28
Basic Printing
Use the following table to determine the position of the staples:
Stapling
Paper Feed Direction
Orientation
Long-Edge Feed
Front
Short-Edge Feed
Portrait
A
A
Landscape
A
Rear
A
Portrait
A
A
Landscape
A
Dual *
A
Portrait
A
A
Landscape
A
A
* Paper size must be Letter and A4 (SEF or LEF), B4 JIS, A3, Legal, U.S. Folio and Tabloid (SEF),
Executive and B5 JIS (LEF).
Phaser® 5500 Laser Printer
2-29
Basic Printing
Adding Staples
1. Open Door G.
5500-186
Note
See the instructions on the inside of Door G.
2. Slide the stapler toward you, then to the right.
5500-243
Phaser® 5500 Laser Printer
2-30
Basic Printing
3. Remove the staple unit by lifting it up and out.
R4
2c
3
XE R1
5500-244
4. If present, remove the depleted staple cartridge.
5. Inset a new staple cartridge.
6. Insert the staple unit in the finisher.
R4
2c
3
XE R1
5500-245
Phaser® 5500 Laser Printer
2-31
Basic Printing
7. Close Door G.
E
A
D
B
C
5500-018
Using the Hole Puncher
Depending on your region, the optional finisher is factory configured with either a 3-hole
punch or a 2- / 4-hole punch. To determine which option is installed on your printer, print a
Configuration Page from the front panel.
■
■
■
■
■
When the hole punch option is turned on, sheets that are sent to the Stacker Upper Tray or
the Stacker Lower Tray are punched.
When the hole punch option is turned off, no paper is punched.
When the 2-hole and 4-hole punch is installed and enabled, and Punch Holes is set to 2,
two holes are punched in the paper.
When the 2-hole and 4-hole punch is installed and enabled, and Punch Holes is set to 4,
four holes are punched in the paper.
When the printer detects that the punch waste box is full, a warning appears on the front
panel, and printing continues without punching.
The hole punching option is selected through the front panel, the printer driver, or through
CentreWare IS.
Front Panel
1.
2.
3.
4.
At the printer’s front panel, select Printer Setup, and then press the OK button.
Select Paper Handling Setup, and then press the OK button.
Select Punch, and then press the OK button to toggle it on or off.
If you have a 2-hole and 4-hole punch, then set Punch Holes to 2 or 4.
Phaser® 5500 Laser Printer
2-32
Basic Printing
Printer Driver (Windows)
1.
2.
3.
4.
5.
Select Start, select Settings, and then select Printers.
Right-click the 5500 printer, and then select Printing Preferences.
Select the Output Options tab.
Select the Hole Punching drop-down menu.
Select the desired option.
CentreWare IS
1.
2.
3.
4.
Launch your web browser.
Enter your printer’s IP address in the browser’s Address field (http://xxx.xxx.xxx.xxx)
Click Properties.
Click Printer Defaults in the left navigation tree. Expand General to see Printer
Default.
5. Select On or Off in the Punch drop-down menu.
6. Select the desired number of holes in the Punch Holes drop-down menu.
7. Click the Save Changes button.
To turn hole punching on and off in a supported driver:
■
Windows 98, Windows Me, Windows 2000, Windows XP, Windows Server 2003,
Windows NT PostScript driver:
On the Output Options tab, select On or Off from the Hole Punch drop-down list, then
select Stacker Upper Tray or Stacker Lower Tray from the Paper Destination dropdown list.
■
Mac OS 9 driver:
In the Print dialog box, select Finishing Options from the drop-down list, then select the
number of holes under Holes To Punch.
■
Mac OS X (version 10.1 and higher) driver:
In the Print dialog box, select Finishing Options from the drop-down list, then select the
number of holes under Hole Punching.
Phaser® 5500 Laser Printer
2-33
Basic Printing
Emptying the Punch Waste Box
1. Open Door G.
2. Remove the Punch Waste Box and empty the contents.
5500-097
3. Place the Punch Waste Box back into the finisher.
5500-099
4. Close Door G.
Phaser® 5500 Laser Printer
2-34
Basic Printing
Factors Affecting Printer Performance
Many factors affect a print job. They include the print speed (stated in number of pages per
minute), the media used, download time, and printer processing time.
The computer download time and printer processing time are affected by several factors
including:
■
■
■
■
■
■
Printer memory
Connection type (network, parallel or USB)
Network operating system
Printer configuration
File size and type of graphics
Computer speed
Note
Additional printer memory (RAM) may improve overall printer functions, but will not
increase the pages per minute (ppm) ability of the printer.
Phaser® 5500 Laser Printer
2-35
Phaser® 5500 Laser Printer
Adjusting Printing Options
This topic includes:
■
■
"Setting Printing Options" on page 2-36
"Selecting Print-Quality Modes" on page 2-42
Setting Printing Options
Many printing options are available with the Xerox printer driver.
Selecting Properties for an Individual Job (Windows)
If you want to use special settings for a particular job, change the driver settings before
sending the job to the printer. For example, if you want to use True 1200 x 1200 dpi printquality mode for a particular graphic, select this setting in the driver before printing that job.
1. With the desired document or graphic open in your application, access the Print dialog
box.
2. Select the Phaser 5500 printer for use and click the Properties button to open the printer
driver.
3. Make selections from the driver tabs. See the following tables for specific printing options.
4. Click the OK button to save your selections.
5. Print the job.
Copyright © 2004 Xerox Corporation. All Rights Reserved.
2-36
Adjusting Printing Options
Windows PostScript Driver Settings
Operating
System
Windows 2000,
Windows XP, or
Windows Server
2003
Driver Tab/Dialog Box
Printing Options
Layout tab
■
Orientation
■
Print on Both Sides (Duplex)
■
Pages Per Sheet
■
Scaling
■
Edge-to-Edge Printing
■
Image Smoothing
■
Draft Mode
■
Watermark
■
Paper type, size, and tray selection
■
Print Quality
■
Cover Pages
■
Stapling
■
Hole Punching
■
Destination
■
End of Job Notification
■
Proof, Saved, Personal, Secure Prints
■
Separation Pages
■
Orientation
■
Print on Both Sides (Duplex Printing)
■
Scaling
■
Page Layout (N-Up Option)
■
Mirrored and Negative Output
■
Edge-to-Edge Printing
■
Image Smoothing
■
Separation Page and Source
■
Paper type, size, and tray selection
■
Print Quality
■
Cover Pages
■
Stapling
■
Hole Punching
■
Destination
■
Proof, Saved, Personal, Secure Prints
■
Separation Pages
Advanced dialog box
Paper/Quality tab
Output Options tab
Windows NT
Page Setup tab
Advanced tab
Paper/Quality tab
Output Options tab
Phaser® 5500 Laser Printer
2-37
Adjusting Printing Options
Windows PostScript Driver Settings (Continued)
Operating
System
Windows 98 or
Windows Me
Driver Tab/Dialog Box
Printing Options
Setup tab
■
Paper type, size, and tray selection
■
Page Layout
■
Print Quality
■
End of Job Notification
■
Stapling
■
Hole Punching
■
Destination
■
Separation Pages
■
Cover Pages
■
Proof, Saved, Secure Printing
Output Options tab
Windows PCL Driver Settings
Operating
System
Windows 2000,
Windows XP, or
Windows Server
2003
Driver Tab
Printing Options
Layout tab
■
Orientation
■
Print on Both Sides (Duplex)
■
Pages Per Sheet
■
Paper type, size, and tray selection
■
Cover Pages
■
Print Quality (Not present in PCL5e)
■
Stapling
■
Hole Punching
■
Destination
■
Proof, Saved, Personal, Secure Prints
■
Separation Pages
■
End of Job Notification
■
Orientation
■
Print on Both Sides (Duplex)
■
Paper type, size, and tray selection
■
Cover Pages
■
Stapling
■
Hole Punching
■
Destination
■
Proof, Saved, Personal, Secure Prints
■
Separation Pages
Paper/Quality tab
Output Options tab
Windows NT
Page Setup tab
Paper/Quality tab
Output Options tab
Phaser® 5500 Laser Printer
2-38
Adjusting Printing Options
Windows PCL Driver Settings (Continued)
Operating
System
Windows 98 or
Windows Me
Driver Tab
Printing Options
Setup tab
■
Paper type, size, and tray selection
■
Proof, Saved, Secure Prints
■
Page Layout
■
Stapling
■
Hole Punching
■
Destination
■
Separation Pages
■
Cover Pages
■
Print Quality
Output Options tab
Image Options tab
Note
For more information about Windows printer driver options, click the Help button on the
printer driver tab to view the online help.
Selecting Properties for an Individual Job (Mac)
To select print settings for a particular job, change the driver settings before sending the job to
the printer.
1. With the document open in your application, click File, then click Print.
2. Select the desired printing options from the menus and drop-down lists that are displayed.
Note
In Macintosh OS X, click Save Preset on the Print menu screen to save the current
printer settings. You can create multiple presets and save each with its own distinctive
name and printer settings. To print jobs using specific printer settings, click the
applicable saved preset in the Presets list.
3. Click Print to print the job.
Phaser® 5500 Laser Printer
2-39
Adjusting Printing Options
Macintosh PostScript Driver Settings
Operating System
Driver Drop-Down Title
Printing Options
Mac OS X (version
10.1 and higher)
Copies & Pages
■
Copies
■
Pages
■
Pages Per Sheet
■
Layout Direction
■
Border
■
2-sided printing
■
Save as File
■
Format
■
Reverse Page Order
■
Print
■
Print Cover Page
■
Cover Page Type
■
Stapling
■
Hole Punching
■
Destination
■
Offset Collated Sets
■
Separation Page Source
■
Separation Page (On/Off)
■
Feature Sets
Image Quality
■
Print Quality
Job Type
■
Normal
■
Proof Print
■
Saved Print
■
Secure Print
■
Personal Print
■
Paper Type
■
Edge-to-Edge
■
Media Mismatch
■
Separation Page Source
■
Separation Page
■
Last Page Paper Source
■
Draft Mode
Layout
Output Options
Paper Handling
Cover Page
Finishing Options
Printer Features
Advanced Options 1
Advanced Options 2
Phaser® 5500 Laser Printer
2-40
Adjusting Printing Options
Macintosh PostScript Driver Settings (Continued)
Operating System
Driver Drop-Down Title
Printing Options
Mac OS 9.x
General
■
Copies
■
Pages
■
Paper Source
■
Print Cover Page
■
Cover Page Paper Source
■
Pages per Sheet
■
Border
■
Print on Both Sides
■
600 x 600 dpi
■
True 1200 x 1200 dpi
■
Image Smoothing
■
Normal
■
Proof Print
■
Saved Print
■
Secure Print
■
Personal Print
■
Stapling
■
Hole Punching
■
Destination
■
Offset Collated Sets
■
Paper Type
■
Edge-to-Edge
■
Media Mismatch
■
Separation Page Source
■
Separation Page
■
Last Page Paper Source
■
Draft Mode
Cover Page
Layout
Print Quality
Job Type
Finishing Options
Advanced Options 1
Advanced Options 2
Phaser® 5500 Laser Printer
2-41
Adjusting Printing Options
Selecting Print-Quality Modes
You can select from two print-quality modes, as shown in the following table:
Type of Print Job
Print-Quality Mode
Best general-purpose mode for high-speed printing. Produces crisp, bright
prints.
600 x 600 dpi
Highest-quality prints with best detail. Recommended for photo prints.
Produces superior text resolution. This mode may take longer to process and
print than 600 x 600 dpi.
True 1200 x 1200 dpi
To select the print-quality mode in a supported driver:
■
Windows 98, Windows Me PostScript driver:
On the Setup tab, select a print-quality mode.
■
Windows 2000, Windows XP, Windows Server 2003, Windows NT PostScript driver:
On the Paper/Quality tab, select a print-quality mode.
■
Mac OS 9 driver:
In the Print dialog box, click General, select Print Quality from the drop-down list, then
select the desired mode for Quality.
■
Mac OS X (version 10.1 and higher) driver:
In the Print dialog box, select Image Quality from the drop-down list, then select a print
quality mode from the Print Quality drop-down list.
Phaser® 5500 Laser Printer
2-42
Phaser® 5500 Laser Printer
2-Sided Printing
This topic includes:
■
■
"Automatic 2-Sided Printing" on page 2-43
"Binding Preferences" on page 2-44
Automatic 2-Sided Printing
Guidelines
■
■
■
■
A duplex unit must be installed on your printer to perform automatic 2-sided printing. The
Phaser 5500B and 5500N configurations may be upgraded to include this feature.
The paper size must be at least 89 x 127 mm (3.5 x 5 in.) when printing from Tray 1. All
sizes that fit Trays 2-6 may be printed 2-sided.
The paper must have a weight of 60–163 g/m2 (16–43 lb. Bond).
Manual duplexing is supported. For more information on supported paper, go to
Reference/Printing/Supported Papers on the User Documentation CD-ROM.
Note
You can find additional information on 2-sided printing at www.xerox.com/office/
5500infosmart.
Copyright © 2004 Xerox Corporation. All Rights Reserved.
2-43
2-Sided Printing
Binding Preferences
Use the printer driver to select Portrait or Landscape orientation for the images on the page.
When you print 2-sided jobs, select the binding preference which determines how the pages
turn.
Portrait
Bind on Side Edge
Flip on Long Edge
Portrait
Bind on Top Edge
Flip on Short Edge
Landscape
Bind on Side Edge
Flip on Short Edge
Landscape
Bind on Top Edge
Flip on Long Edge
To perform automatic 2-sided printing:
1. Insert paper into the tray. For more information, go to Reference/Printing/Basic Printing
on the User Documentation CD-ROM.
2. In the printer driver:
■ Select either Portrait or Landscape orientation.
■ Select 2-sided printing, including binding, as described in the table below.
3. Click OK to accept the printer driver settings, then click OK to print.
Setting the Printer Driver for 2-Sided Printing
Operating System
Steps
Windows 98 or
Windows Me
1. Select File, then select Print.
2. Click Properties.
3. On the Setup tab, then select Print on 1 Side or Print on 2 Sides.
4. Select or deselect Bind On Top Edge.
Windows 2000,
Windows XP, or
Windows Server 2003
1. Select File, then select Print.
Windows NT
1. Select File, then select Print.
2. Click Properties.
3. On the Layout tab in Print On Both Sides (Duplex), select Flip on
Long Edge or Flip on Short Edge.
2. Click Properties.
3. On the Page Setup tab in Print On Both Sides (Duplex), select Flip
on Long Edge or Flip on Short Edge.
Mac OS 9
1. Select File, then select Print.
2. Select Layout.
3. Select Print on Both Sides.
4. Click the Binding icon that matches the edge to bind.
Phaser® 5500 Laser Printer
2-44
2-Sided Printing
Setting the Printer Driver for 2-Sided Printing (Continued)
Operating System
Steps
Mac OS X (version
10.1 and higher)
1. Select File, then select Print.
2. Select Duplex.
3. Select Print on Both Sides.
4. Click the Binding icon that matches the edge to bind.
Phaser® 5500 Laser Printer
2-45
Phaser® 5500 Laser Printer
Transparencies
This topic includes:
■
■
■
"Guidelines for Transparencies" on page 2-46
"Printing Transparencies from Tray 1 (MPT) or Tray 6" on page 2-46
"Printing Transparencies from Trays 2-5" on page 2-47
Transparencies can be printed from any tray. They should be printed on one side only. To order
Xerox Transparencies, contact your local reseller.
Guidelines for Transparencies
■
■
■
■
■
■
Remove all paper before loading transparencies in the tray.
Do not load transparencies above the fill line; it may cause the printer to jam.
Handle transparencies by the edges using both hands to avoid fingerprints and creases
which can cause poor print quality.
Do not use transparencies with stripes on the side.
Change the paper type at the front panel for all trays.
Use Xerox Transparencies; print quality may vary with other transparencies.
For more information on paper types, weights, and sizes, go to Reference/Printing/Supported
Papers on the User Documentation CD-ROM.
Printing Transparencies from Tray 1 (MPT) or Tray 6
1. Fan the transparencies to release sheets that may stick together.
5500-170
Copyright © 2004 Xerox Corporation. All Rights Reserved.
2-46
Transparencies
2. Insert the transparencies long-edge feed into Tray 1 (MPT) or Tray 6.
MAX
5500-118
5500-142
Tray 1 (MPT) Long-Edge Feed
Tray 6 Long-Edge Feed
Note
Do not load paper above the fill line inside the tray.
3. Adjust the paper guides to the size of the transparencies if necessary.
4. If prompted at the printer’s front panel, press the OK button to accept the paper size and
type that are highlighted. If you have changed the paper size or type, do the following:
a. Select Change, then press the OK button.
b. Select Transparency, then press the OK button.
c. Select the paper size, then press the OK button to save your selection.
5. In the printer driver, select either Transparency as the paper type or the tray you loaded as
the paper source.
Printing Transparencies from Trays 2-5
1. Fan the transparencies to release sheets that may stick together.
5500-170
Phaser® 5500 Laser Printer
2-47
Transparencies
2. Insert the transparencies (long-edge feed preferred) into Tray 2, 3, 4, or 5.
5500-143
Note
Do not load paper above the fill line inside the tray.
3. Adjust the paper guides to the size of the transparencies.
4. If prompted at the printer’s front panel, press the OK button to accept the paper size and
type that are highlighted. If you have changed the paper size or type, do the following:
a. Select Change, then press the OK button.
b. Select Transparency, then press the OK button.
c. Select the paper size, then press the OK button to save your selection.
5. In the printer driver, select either Transparency as the paper type or the tray you loaded as
the paper source.
Phaser® 5500 Laser Printer
2-48
Phaser® 5500 Laser Printer
Envelopes
This topic includes:
■
"Guidelines for Envelopes" on page 2-49
■
"Printing Envelopes from Tray 1 (MPT)" on page 2-50
"Printing Envelopes from the Optional Envelope Tray" on page 2-51
■
Guidelines for Envelopes
Buying and Storing Envelopes
■
■
■
■
■
■
■
Use only paper envelopes specified in the Supported Papers table. Successful envelope
printing is highly dependent on the quality and construction of the envelopes. Use
envelopes made specifically for laser printers.
It is recommended that you maintain constant temperatures and relative humidity.
Store unused envelopes in their packaging to avoid the effects of moisture and dryness
which can affect print quality and cause wrinkling. Excessive moisture can cause the
envelopes to seal before or during printing.
Avoid padded envelopes; purchase envelopes that lie flat on a surface.
Remove air “bubbles” from the envelopes before loading by setting a heavy book on top of
the envelopes.
If wrinkling or embossing problems occur, use a different brand of envelopes made
specifically for laser printers.
For more information, go to Reference/Printing/Supported Papers on the User
Documentation CD-ROM.
Preparing to Print
Follow these guidelines to prevent wrinkling problems:
■
■
■
■
■
Print only on the front of the envelope.
Perform these steps when using an application that includes a tool for creating an envelope
document:
■ Select facedown.
■ Select the feed method with the image centered.
■ Clear Clockwise Rotation.
Load a maximum stack height of 10 mm (.4 in.) for Tray 1 (MPT) and 43 mm (1.7 in.) for
the optional Envelope Tray at a time.
Avoid printing over the area where the envelope seams meet.
When using commercial flap envelopes with side seams (vs. diagonal seams) verify that
the side seams are cut all the way to the corner of the envelope.
Caution
Never use envelopes with windows or metal clasps; they can damage the printer.
Copyright © 2004 Xerox Corporation. All Rights Reserved.
2-49
Envelopes
Printing Envelopes from Tray 1 (MPT)
1. Insert the envelopes in Tray 1 (MPT):
■ Place C4 envelopes short-edge feed in the tray.
■ Place Monarch, #10, C5, and DL envelopes long-edge feed in the tray.
■ Place the side to be printed facedown.
■ Place the envelope with the flap entering the printer first.
5500-145
5500-144
Short-Edge Feed – C4 and Some Custom Sizes
Long-Edge Feed – All Other Sizes
2. Adjust the paper guides to the size of the envelopes.
3. If prompted at the printer’s front panel, press the OK button to accept the envelope size
that is highlighted. If you have changed the paper size or type, do the following:
a. Select Change, then press the OK button.
b. Select Envelope, then press the OK button.
c. Select the paper size, then press the OK button to save your selection.
4. In the printer driver, select Envelope as the paper type or Tray 1 (MPT) as the paper
source.
Phaser® 5500 Laser Printer
2-50
Envelopes
Printing Envelopes from the Optional Envelope Tray
Videos are available with instructions for using the Envelope Tray. Videos are
located on the User Documentation CD-ROM and at www.xerox.com/office/
5500support.
Caution
Insert the Envelope Tray in the slot for Tray 2 only. Inserting the Envelope Tray in any
other tray slot will damage it.
Auto Sense should never be selected in the Tray 2 size menu when the Envelope Tray is in the
printer because it does not auto-sense any size. Do not set the default Paper Source to Tray 2
while the Envelope Tray is in the printer.
1. Insert the envelopes in the Envelope Tray:
■ Place C4 envelopes short-edge feed in the tray.
■ Place Monarch, #10, C5, and DL envelopes long-edge feed in the tray.
■ Place the side to be printed faceup.
■ Place the envelope with the flap entering the printer first (left side of tray).
5500-203
2. Adjust the paper guides to the size of the envelopes.
3. If prompted at the printer’s front panel, press the OK button to accept the paper size and
type that are highlighted. If you have changed the paper size or type, do the following:
a. Select Change, then press the OK button.
b. Select Envelope, then press the OK button.
c. Select the paper size, then press the OK button to save your selection.
4. In the printer driver, select Envelope as the paper type or Tray 2 as the paper source.
Phaser® 5500 Laser Printer
2-51
Phaser® 5500 Laser Printer
Postcards
This topics includes:
■
■
"Guidelines for Postcards" on page 2-52
"Printing Postcards" on page 2-52
To order supplies, contact your local reseller.
Guidelines for Postcards
Postcards can be printed from Tray 1 (MPT) or the optional Envelope Tray.
■
■
■
■
Store unused postcards flat in their original packaging. Leave them inside the original
packaging until ready to use. Return any unused postcards to the original packaging and
reseal it.
Do not store postcards in extremely dry or humid conditions or extremely hot or cold
conditions. Storing them in extreme conditions may cause print quality problems or cause
them to jam in the printer.
Rotate stock frequently. Long periods of storage in extreme conditions can cause postcards
to curl and jam the printer.
Do not load postcards above the fill line; it may cause the printer to jam.
Printing Postcards
1. Insert postcards into a tray:
Tray 1 (MPT)
■
Insert Large US and A6 postcards long-edge feed and facedown into Tray 1 (MPT).
Place the top of the postcard to enter the printer first (left side of printer).
5500-219
Copyright © 2004 Xerox Corporation. All Rights Reserved.
2-52
Postcards
■
Insert Small US postcards short-edge feed and facedown into Tray 1 (MPT) only.
Place the top of the postcard toward the rear of the printer.
5500-257
Envelope Tray
■
Insert Large US and A6 postcards long-edge feed and faceup into the optional
Envelope Tray. Place the top of the postcard toward the left of the tray.
5500-278
2. Adjust the paper guides to the size of the postcards.
3. If prompted at the printer’s front panel, press the OK button to accept the paper size and
type that are highlighted. If you have changed the paper size or type, do the following:
a. Select Change, then press the OK button.
b. Select Card Stock, then press the OK button.
c. Select the paper size, then press the OK button to save your selection.
4. In the printer driver, select Card Stock as the paper type or Tray 2 as the paper source.
Phaser® 5500 Laser Printer
2-53
Phaser® 5500 Laser Printer
Labels
This topic includes:
■
"Guidelines for Labels" on page 2-54
■
"Printing Labels" on page 2-54
To order supplies, contact your local reseller.
Guidelines for Labels
■
■
■
■
■
■
Do not use vinyl labels.
Do not use any labels on a sheet where items are missing; it may damage printer
components.
Store unused labels flat in their original packaging. Leave the product inside the original
packaging until ready to use. Return any unused product to the original packaging and
reseal it for protection.
Do not store labels in extremely dry or humid conditions or extremely hot or cold
conditions. Storing them in extreme conditions may cause print quality problems or cause
them to jam in the printer.
Rotate stock frequently. Long periods of storage in extreme conditions can cause the labels
to curl and jam the printer.
Print only on one side of the sheet of labels.
Printing Labels
If your application has a setting for labels, use it as a template. Labels can be printed from any
tray.
1. Insert the labels into a tray:
Tray 1 (MPT)
■
Insert the label sheets long-edge feed (recommended) and facedown into
Tray 1 (MPT). Place the top of the page toward the front of the printer.
5500-146
Copyright © 2004 Xerox Corporation. All Rights Reserved.
2-54
Labels
Trays 2-5
■
Insert the label sheets long-edge feed (recommended) and faceup into Tray 2-5. Place
the top of the page toward the front of the printer.
5500-260
Tray 6
■
Insert the label sheets long-edge feed and facedown into Tray 6. Place the top of the
page toward the front of the tray.
5500-259
2. Adjust the paper guides to the size of the label sheets.
3. If prompted at the printer’s front panel, press the OK button to accept the paper size and
type that are highlighted. If you have changed the paper size or type, do the following:
a. Select Change, then press the OK button.
b. Select Labels, then press the OK button.
c. Select the paper size, then press the OK button to save your selection.
4. In the printer driver, select either Labels or the tray you loaded as the paper source.
Phaser® 5500 Laser Printer
2-55
Phaser® 5500 Laser Printer
Specialty Paper
This section includes:
■
■
■
"Trifold Brochures" on page 2-56
"Weatherproof Paper" on page 2-58
"Carbonless Paper" on page 2-60
Trifold Brochures
Trifold brochures can be printed from any tray and printed on two sides.
For best results, use only trifold brochures specified for your Phaser 5500 printer. For a
complete list of supported trifold brochures and other media, see Reference/Printing/
Supported Papers on the User Documentation CD-ROM. To order trifold brochures or other
supplies, contact your local reseller.
Templates for trifold brochures are available on the Xerox web site at:
www.colorconnection.xerox.com.
Guidelines for Trifold Brochures
■
■
■
Store trifold brochures in their original packaging.
Do not store trifold brochures in extremely dry or humid conditions or extremely hot or
cold conditions. Storing trifold brochures in extreme conditions may cause them to jam in
the printer or cause print quality problems.
Rotate stock frequently. Long periods of storage in extreme conditions can cause the
trifold brochures to curl and jam the printer.
Note
Do not print on the indented or raised scores on the trifold brochures. Trifold brochures
should be folded over the raised scores.
Copyright © 2004 Xerox Corporation. All Rights Reserved.
2-56
Specialty Paper
Printing Trifold Brochures
1. Insert the trifold brochures into a tray:
Tray 1 (MPT)
■
For single-sided printing: Insert the trifold sheets long-edge feed (recommended)
and facedown into Tray 1 (MPT). Place the top (portrait) or right side (landscape) of
the page toward the front of the printer.
MAX
5500-100
■
For 2-sided printing: Insert the trifold sheets long-edge feed (recommended) and the
side to be printed first faceup into Tray 1 (MPT). Place the top (portrait) or right side
(landscape) of the page toward the front of the printer.
Trays 2-5
■
For single-sided printing: Insert the trifold sheets long-edge feed (recommended)
and faceup into Trays 2-5. Place the top (portrait) or right side (landscape) of the
page toward the front of the printer.
5500-129
■
For 2-sided printing: Insert the trifold sheets long-edge feed (recommended) and the
side to be printed first facedown into Trays 2-5. Place the top (portrait) or right side
(landscape) of the page toward the front of the printer.
Phaser® 5500 Laser Printer
2-57
Specialty Paper
Tray 6
■
For single-sided printing: Insert the trifold sheets long-edge feed and facedown into
Tray 6. Place the top (portrait) or right side (landscape) of the page toward the front
of the tray.
5500-242
For 2-sided printing: Insert the trifold sheets long-edge feed and the side to be
printed first faceup into Tray 6. Place the top (portrait) or right side (landscape) of
the page toward the front of the tray.
2. Adjust the paper guides to the size of the trifold sheets.
3. If prompted at the printer’s front panel, press the OK button to accept the paper size and
type that are highlighted. If you have changed the paper size or type, do the following:
a. Select Change, then press the OK button.
b. Select Card Stock, then press the OK button.
c. Select the paper size, then press the OK button to save your selection.
4. In the printer driver, select either Card Stock or the tray you loaded as the paper source.
■
Weatherproof Paper
Weatherproof paper can be printed from any tray. You can load paper to the fill line in the tray;
however, the printer has better feed reliability if you load fewer sheets in the tray.
For best results, use only Xerox Phaser Weatherproof Paper specified for your Phaser 5500
printer. For a complete list of supported paper and other media, see Reference/Printing/
Supported Papers on the User Documentation CD-ROM. To order weatherproof paper or other
media, contact your local reseller.
Guidelines for Weatherproof Paper
■
■
■
Store weatherproof paper flat in the original packaging.
Leave the weatherproof paper in its original packaging until you are ready to use it.
Do not store weatherproof paper in extremely dry or humid conditions or extremely hot or
cold conditions. Storing weatherproof paper in extreme conditions may cause it to jam in
the system or cause print quality problems.
Phaser® 5500 Laser Printer
2-58
Specialty Paper
■
■
■
Remove the weatherproof paper from the packaging and allow it to acclimate to the room
temperature and humidity prior to printing.
Do not leave the paper in the system when you are finished printing. This may cause the
paper to curl and jam the printer.
Rotate stock frequently. Long periods of storage in extreme conditions can cause the
weatherproof paper to curl and jam the printer.
Printing Weatherproof Paper
1. Insert the weatherproof paper into a tray:
Tray 1 (MPT)
■
For single-sided printing: Insert the weatherproof sheets long-edge feed
(recommended) and facedown into Tray 1 (MPT). Place the top of the page toward
the front of the printer.
MAX
5500-100
■
For 2-sided printing: Insert the weatherproof sheets long-edge feed (recommended)
and the side to be printed first faceup into Tray 1 (MPT). Place the top of the page
toward the front of the printer.
Trays 2-5
■
For single-sided printing: Insert the weatherproof sheets long-edge feed
(recommended) and faceup into Trays 2-5. Place the top of the page toward the front
of the printer.
5500-129
Phaser® 5500 Laser Printer
2-59
Specialty Paper
■
For 2-sided printing: Insert the weatherproof sheets long-edge feed (recommended)
and the side to be printed first facedown into Trays 2-5. Place the top of the page
toward the front of the printer.
Tray 6
■
For single-sided printing: Insert the weatherproof sheets long-edge feed and
facedown into Tray 6. Place the top of the page toward the front of the tray.
5500-242
For 2-sided printing: Insert the weatherproof sheets long-edge feed and the side to
be printed first faceup into Tray 6. Place the top of the page toward the front of the
tray.
2. Adjust the paper guides to the size of the weatherproof paper sheets.
3. If prompted at the printer’s front panel, press the OK button to accept the paper size and
type that are highlighted. If you have changed the paper size or type, do the following:
a. Select Change, then press the OK button.
b. Select Plain Paper, then press the OK button.
c. Select the paper size, then press the OK button to save your selection.
4. In the printer driver, select either the paper type or the tray you loaded as the paper source.
■
Carbonless Paper
Xerox Carbonless Paper reams are pre-collated into sets of two or more sheets. The first sheet
of a set is white; the subsequent sheets are different colors.
■
■
Most carbonless paper reams are straight collated, with the first sheet of a set on top.
Reverse collated reams are stacked in the opposite order, with last sheet of a set on top.
You can print Xerox Carbonless Paper from any tray. To order carbonless paper or other
supplies, contact your local reseller.
Guidelines for Carbonless Paper
■
■
Do not open sealed packages of carbonless paper until you are ready to load them.
Do not leave unused carbonless paper in the paper trays. Seal and store unused paper in the
original wrapper.
Phaser® 5500 Laser Printer
2-60
Specialty Paper
■
■
■
■
Xerox Carbonless Paper has an odor that differs from regular paper. This is normal and is
not harmful in any way.
Rotate stock frequently. For best results, use carbonless paper within one year from the
date of purchase.
The friction feed action of the paper tray may cause a slight scuff mark on the second or
subsequent sheets.
If you encounter a paper jam while running carbonless paper, maintain the integrity of the
pre-collated sets by:
a. Checking the color of the last printed sheet.
b. Discarding sheets from the input tray so that the next sheet to print is the correct color
sequence.
Printing Carbonless Paper
1. Insert the carbonless paper into a tray:
Tray 1 (MPT)
■
Insert the carbonless paper sheets long-edge feed (recommended) and facedown into
Tray 1 (MPT). Place the top of the page toward the front of the printer.
3
2
1
5500-265
Phaser® 5500 Laser Printer
2-61
Specialty Paper
Trays 2-5
■
Insert the carbonless paper sheets long-edge feed (recommended) and faceup into
Trays 2-5. Place the top of the page toward the front of the printer.
1
2
3
5500-266
Tray 6
■
Insert the carbonless paper sheets long-edge feed and facedown into Tray 6. Place the
top of the page toward the front of the printer.
1
2
3
5500-279
2. Adjust the paper guides to the size of the carbonless paper sheets.
3. If prompted at the printer’s front panel, press the OK button to accept the paper size and
type that are highlighted. If you have changed the paper size or type, do the following:
a. Select Change, then press the OK button.
b. Select Special, then press the OK button.
c. Select the paper size, then press the OK button to save your selection.
4. In the printer driver, select either Special or the tray you loaded as the paper source.
Phaser® 5500 Laser Printer
2-62
Phaser® 5500 Laser Printer
Custom Size Paper
This topic includes:
■
"Guidelines" on page 2-63
■
"Printing Custom Size" on page 2-63
Guidelines
Print custom size paper, within the following ranges, from the trays listed.
Input
Tray 1
(MPT)
Output
Trays 2–5
Envelope
Tray
Standard
Output Tray
Stacker
Upper Tray
Stacker
Lower Tray
Width
89 – 297 mm
140 – 297 mm
148–241 mm
(3.5 – 11.70 in.) (5.50 – 11.70 in.) (5.82–9.50 in.)
89 – 297 mm
(3.5 – 11.70 in.)
182 – 297 mm
(7.16 – 11.70 in.)
210 – 297 mm
(8.27 – 11.70 in.)
Height
98 – 432 mm
182 – 432 mm
(3.87 – 17.0 in.) (7.16 – 17.0 in.)
98 – 432 mm
(3.87 – 17.0 in.)
182 – 432 mm
(7.16 – 17.0 in.)
182 – 432 mm
(7.16 – 17.0 in.)
98–162 mm
(3.87–6.38 in.)
For more information on paper types, weights, and sizes, go to Reference/Printing/Supported
Papers on the User Documentation CD-ROM.
Printing Custom Size
Loading the Paper Trays
1. Insert custom size paper in Tray 1 (MPT) or Trays 2-5.
Tray 1 (MPT)
W
H
Long-Edge Feed
W
H
Short-Edge Feed
Copyright © 2004 Xerox Corporation. All Rights Reserved.
2-63
Custom Size Paper
Trays 2-5
W
W
H
H
Long-Edge Feed
Short-Edge Feed
2. Adjust the paper guides according to the paper size and orientation (long-edge feed or
short-edge feed). Labels inside the paper tray provide additional information for loading
paper according to size and orientation.
D
B
5500-136
5500-125
Tray 1 (MPT)
Trays 2-5
Phaser® 5500 Laser Printer
2-64
Custom Size Paper
3. Push the tray completely into the printer.
5500-065
4. If prompted at the printer’s front panel, press the OK button to accept the paper size and
type that are highlighted. If you have changed the paper size or type, do the following:
■ Select Change, then press the OK button.
■ Select Custom, then press the OK button.You are prompted to enter the custom
width and custom height.
Note
When setting Custom Width (W) and Custom Height (H) on the front panel,
verify that you are selecting the correct width and height values for the paper size and
orientation (long-edge feed or short-edge feed).
W
W
H
H
5500-154
5500-153
Long-Edge Feed
Short-Edge Feed
5. Select Custom Width (W), press the Up Arrow or Down Arrow button to select a
value, then press the OK button.
6. Select Custom Height (H), press the Up Arrow or Down Arrow button to select a
value, then press the OK button.
7. Press the Back button two times, the press the OK button.
Phaser® 5500 Laser Printer
2-65
Custom Size Paper
8. In the printer driver:
a. Select Properties, then select the Paper/Quality tab.
b. Select either the paper type and custom size or the tray loaded with Custom as the
paper source.
9. Click the OK button to print.
Note
If you replace the custom size in a tray with a non-custom size, be sure to set the new size
in the front panel (or Auto Select for a size that is auto sensed).
After Removing Custom Size Paper
Selecting Front Panel Settings
1.
2.
3.
4.
5.
At the printer’s front panel, select Printer Setup, then press the OK button.
Select Paper Handling Setup, then press the OK button.
Select the Setup menu for this tray, then press the OK button.
Select Change Size, then press the OK button.
Select a paper type, then press the OK button.
■ Select a paper size from the list displayed, then press the OK button.
■ This selection should be Auto-Sensed for sizes that are sensed in this tray. If you are
unsure if Auto-Sensed is selected, check the front panel. It should show the correct
size on the “OK” line of the Setup menu.
6. Press the Back button one time, the press the OK button.
Phaser® 5500 Laser Printer
2-66
Phaser® 5500 Laser Printer
Advanced Options
This topic includes:
■
"Printing Separation Pages" on page 2-67
■
"Printing Multiple Pages to a Single Sheet (N-Up)" on page 2-68
"Printing Booklets" on page 2-69
"Printing Negative and Mirror Images" on page 2-70
"Scaling" on page 2-72
"Printing Watermarks" on page 2-73
"Image Smoothing" on page 2-74
"Printing Cover Pages" on page 2-75
"Printing or Deleting Secure, Personal, Proof, and Saved Print Jobs" on page 2-76
■
■
■
■
■
■
■
Printing Separation Pages
A separation page (a divider page or slipsheet) can be inserted after a print job, between
copies of a print job, or between individual pages of a print job. Specify the tray to use as the
source for the separation pages.
To specify separation pages in a supported driver:
■
Windows 98, Windows Me PostScript driver:
On the Output Options tab, select the location of the separation pages and the tray source.
■
Windows 2000, Windows XP, Windows Server 2003, Windows NT PostScript driver:
On the Output Options tab, select the location of the separation pages and the tray source.
■
Mac OS 9 driver:
In the Print dialog box, click General, select Advanced Media Options from the dropdown list, then select the location of the separation pages and the tray source.
■
Mac OS X (version 10.1 and higher) driver:
In the Print dialog box, select the Printer Features drop-down list, then select the
Advanced Options tab. Select Separation Pages.
Copyright © 2004 Xerox Corporation. All Rights Reserved.
2-67
Advanced Options
Printing Multiple Pages to a Single Sheet (N-Up)
When printing a multiple-page document, you can print more than one page on a single sheet
of paper. Print one, two, four, six, nine, or 16 pages per sheet.
To print multiple pages on a single sheet of paper in a supported driver:
■
Windows 98, Windows Me PostScript driver:
On the Setup tab, click the More Layout Options button, then select the number of pages
per sheet from the drop-down list. When you print more than one page on a sheet, you can
also print a border around each page.
■
Windows 2000, Windows XP, Windows Server 2003 PostScript driver:
On the Layout tab, select the number of pages per sheet from the drop-down list.
■
Windows NT PostScript driver:
On the Advanced tab under Document Options, select the desired Page Layout (N-up)
Option.
■
Mac OS 9 driver:
In the Print dialog box, click General, select Layout from the drop-down list, then select
the number of pages per sheet.
■
Mac OS X (version 10.1 and higher) driver:
In the Print dialog box, select the Layout drop-down list, then select a layout.
Phaser® 5500 Laser Printer
2-68
Advanced Options
Printing Booklets
With two-sided printing, you can print a document in the form of a small book. Create
booklets for any paper size that is supported for 2-sided (duplex) printing. The driver
automatically reduces each page image to fit and prints two pages per side. The pages are
printed in the correct order so that you can fold and staple the pages to create a booklet.
When you choose to print booklets, you can also specify the creep and gutter in both
Windows 98 and Windows Me drivers. The gutter is the horizontal distance from the fold to
the page image (in points). The creep is the distance that page images are shifted inward (in
10ths of a point); this compensates for the thickness of the folded paper, which otherwise
would cause the inner page images to shift slightly outward.
7300 58
To select booklet printing in a supported Windows driver:
■
Windows 98, Windows Me PostScript driver:
On the Setup tab, click More Layout Options, then check Print Booklet Style in the
More Layout Options box. You can also specify the creep and gutter in this box.
■
Windows 2000, Windows XP, Windows Server 2003 PostScript driver:
On the Layout tab, select Booklet from the Pages per Sheet drop-down list.
Phaser® 5500 Laser Printer
2-69
Advanced Options
Printing Negative and Mirror Images
You can print pages as a negative image (reverses the light and dark areas in your printed
image) or mirror image (flips images horizontally on pages when printed).
M
M
Negative Image
B
B
Mirror Image
Phaser® 5500 Laser Printer
2-70
Advanced Options
To select negative or mirror images in a supported driver:
■
Windows 98, Windows Me PostScript driver:
On the Setup tab, click More Layout Options, then select Print as a Negative Image or
Print as a Mirror Image.
■
Windows 2000, Windows XP, Windows Server 2003 PostScript driver:
From the Layout tab, click Advanced. Under Document Options and PostScript
Options, select Yes for Mirrored Output or Negative Output.
■
Windows NT PostScript driver:
On the Advanced tab, under Document Options and PostScript Options, select Yes for
Mirrored Output or Negative Output.
■
Mac OS 9 driver:
From the File menu, select Page Setup, choose PostScript Options from the drop-down
list, then select Invert Image (to print a negative image) or Flip Horizontal (to print a
mirror image).
Phaser® 5500 Laser Printer
2-71
Advanced Options
Scaling
You can reduce or enlarge your page images when they are printed by selecting a scaling value
between 25 and 400 percent. The default is 100 percent.
50%
100%
200%
To select scaling in a supported driver:
■
Windows 98, Windows Me PostScript driver:
On the Setup tab, click More Layout Options, then specify the percentage to scale in the
Percentage box.
■
Windows 2000, Windows XP, Windows Server 2003 PostScript driver:
From the Layout tab, click Advanced, select Graphic, then select the desired percentage
for Scaling.
■
Windows NT driver:
On the Advanced tab, select Graphic, then select the desired percentage for Scaling.
■
Mac OS 9, Mac OS X (version 10.1 and higher) driver:
From the File menu, select Page Setup, then specify the percentage in the box for Scale.
Phaser® 5500 Laser Printer
2-72
Advanced Options
Printing Watermarks
A watermark is additional text that can be printed across one or more pages. For example,
terms like Draft, Confidential, Date, Version that you might stamp on a page before
distribution, can be inserted with a watermark.
In some Windows drivers you can:
■
■
■
■
■
Create a watermark
Edit an existing watermark’s text, color, location, and angle
Place a watermark on either the first page or every page in a document
Print the watermark in the background
Print the text of the watermark as an outline (instead of filled text)
Note
Not all applications support watermark printing.
To select, create, and edit watermarks using a supported Windows driver:
■
Windows 98, Windows Me PostScript driver:
On the Setup tab, click More Layout Options, then click Watermark to display the
Watermarks dialog box.
■
Windows 2000, Windows XP, Windows Server 2003 PostScript driver:
From the Layout tab, click the Advanced button. In the box under Document Options
and Printer Features, select Watermarks, then select Modify for the desired watermark.
Phaser® 5500 Laser Printer
2-73
Advanced Options
Image Smoothing
Image smoothing blends adjacent black and gray areas in low-resolution images for smoother
edge transitions. For example, use image smoothing to improve the appearance of a 72 dpi
image downloaded from the web. Image smoothing is not recommended for images with
resolutions of 300 dpi or higher.
Note
Print processing is slower when this option is selected.
To select image smoothing in a supported driver:
■
Windows 98, Windows Me PostScript driver:
On the Setup tab, click More Layout Options, then click the Image Smoothing
checkbox.
■
Windows 2000, Windows XP, Windows Server 2003 PostScript driver:
From the Layout tab, click the Advanced button. In the box under Document Options
and Printer Features, select On for Image Smoothing.
■
Windows NT driver:
On the Advanced tab under Printer Features, select On for Image Smoothing.
■
Mac OS 9 driver:
In the Print dialog box, click General, select Advanced Options from the drop-down list,
then select On for Image Smoothing.
■
Mac OS X (version 10.1 and higher) driver:
In the Print dialog box, select Image Quality from the drop-down list, then click the
Image Smoothing box to turn on image smoothing.
Phaser® 5500 Laser Printer
2-74
Advanced Options
Printing Cover Pages
A cover page is the first or last page of a document. The printer enables you to choose a
different paper source for the cover page than for the body of a document. For instance, use
your company letterhead for the first page of a document, or use card stock for the first and last
pages of a report.
■
■
Use any applicable paper tray as the source for printing cover pages.
Verify that the cover page is the same size as the paper used for the rest of your document.
If you specify a different size in the driver than the tray you select as a cover pages source,
your cover(s) print on the same paper as the rest of your document.
You have several choices for cover pages:
■
■
■
None - Prints the first and last pages of your document from the same tray as the rest of
your document.
First - Prints the first page on paper from the specified tray.
First and Last - Prints the first and last pages on paper from the specified tray.
Cover Page
Print Option
Pages Printed on Cover
First
1-sided printing
Page 1
2-sided printing
Pages 1 and 2
1-sided printing
Last page
2-sided printing
(odd-numbered pages)
Last page
2-sided printing
(even-numbered pages)
Last two pages
Last
For the back of your front cover to remain blank when 2-sided printing, page two of your
document must be blank. For the back cover of your document to remain blank, see the
following table for inserting blank pages.
Print Option
Last Page of Text
1-sided printing
2-sided printing
Blank Pages
Add one blank page at the end of the
document.
Odd-numbered
Add two blank pages at the end of the
document.
Even-numbered
Add one blank page at the end of the
document.
To select cover pages in a supported driver:
■
Windows 98, Windows Me PostScript driver:
On the Output Options tab for Cover Pages, select First or First and Last Pages, then
select the tray to use for the covers from the Source drop-down list.
Phaser® 5500 Laser Printer
2-75
Advanced Options
■
Windows 2000, Windows XP, Windows Server 2003, Windows NT PostScript driver:
On the Paper/Quality tab under Cover Pages, select First or First and Last Page, then
select the tray to use for the covers from the Source drop-down list.
■
Mac OS 9 driver:
In the Print dialog box, click General, select First Page, then select the tray from the
drop-down list.
■
Mac OS X (version 10.1 and higher) driver:
a. In the Print dialog box, select Paper Feed, then select First Page From.
b. In the Printer Features dialog box, select Last Page Paper Source.
Printing or Deleting Secure, Personal, Proof, and Saved Print
Jobs
These jobs are stored on the hard drive and remain in the printer even when it is turned off.
Choose one of the following special job types if the optional hard drive is installed:
■
■
■
■
Secure Print: Prints confidential documents. Your four-digit numeric password-protected
jobs are stored on the system’s hard drive. The jobs print only after your user name and
four-digit numeric password are entered on the control panel. The jobs are automatically
deleted from the hard drive after printing.
Personal Print: Prints the job when you select your user name on the printer’s front panel.
If you select Personal Print, your job is automatically linked to your user name.
Proof Print: Prints only one copy of the job in order to proof the copy. To print additional
copies, select the job name on the control panel. The job is automatically deleted from the
hard drive after printing the remaining copies. If you do not want to print the remaining
copies, delete the job at the control panel.
Saved Print: Stores the job on the system’s hard drive so you can print it on demand from
the control panel. The job is not deleted after printing. This is useful for any document you
frequently print, such as tax forms, personnel forms, or requisition forms.
Note
Protected Jobs are jobs that have been copied or moved from the Public Jobs group in
CentreWare IS. For more information, click the Help button in CentreWare IS to view the
online help.
Sending Secure, Personal, Proof, and Saved Print Jobs to the Printer
Use a supported driver to specify a job as a secure print, personal print, proof print, or saved
print job:
■
Windows 98, Windows Me, Windows 2000, Windows XP, Windows Server 2003,
Windows NT PostScript driver:
On the Output Options tab, choose the job type under Walk-Up Features. For a secure
print job, enter a 4-digit password to assign to this job. For a proof print or saved print job,
enter the name you want to give this job.
Phaser® 5500 Laser Printer
2-76
Advanced Options
■
Mac OS 9 driver:
In the Print dialog box, click on General, select Job Type from the drop-down list, then
choose the job type. For a secure print job, enter a 4-digit password to assign to this job.
For a proof print or saved print job, enter the name you want to give this job in the Job
Name field.
■
Mac OS X (version 10.1 and higher) driver:
In the Print dialog box, select Job Types from the drop-down list, then select Secure
Print, Proof Print, or Saved Print from the Job Type drop-down list. For a secure print
job, enter a document name (up to 20 alpha characters) in the Document Name field.
Enter a four-digit number, ranging from 0000 through 9999, in the Job Password field.
Note
Personal print jobs are not supported on Windows 98 and Windows Me.
Printing or Deleting Secure Print Jobs
To print a secure print job, specify the four-digit password at the printer's front panel:
1.
2.
3.
4.
Select Walk-Up Printing, then press the OK button.
Select Secure Print Jobs, then press the OK button.
Scroll to your User Name, then press the OK button.
Scroll to the number for the first digit of the numeric password, then press the OK button
to accept that digit.
5. Repeat Step 4 for the second, third, and fourth digits.
Note
If you entered less than four digits in the driver’s Password field, enter zeros before
your password so that there are four digits entered in the front panel. For example, if
222 is entered in the driver, enter 0222 at the front panel. Use the Back button to
return to a previous digit.
6. If more than one secure print job is entered with a password, select the desired job to print
or select All of Them, then press the OK button.
7. Select Print and Delete or Delete, then press the OK button to print or delete.
Printing or Deleting Personal Print Jobs
To print a personal print job, select your user name at the printer's front panel:
1.
2.
3.
4.
Select Walk-Up Printing, then press the OK button.
Select Personal Print Jobs, then press the OK button.
Scroll to your User Name, then press the OK button.
Select Print and Delete or Delete, then press the OK button to print all personal jobs
for your user name.
Phaser® 5500 Laser Printer
2-77
Advanced Options
Printing or Deleting Proof and Saved Print Jobs
To print a saved print job or the remaining copies of a proof print job, select the job name at
the printer's front panel:
1.
2.
3.
4.
Select Walk-Up Printing, then press the OK button.
Select Proof Print Jobs or Saved Print Jobs, then press the OK button.
Scroll to the job name, then press the OK button.
Select Print and Delete (for proof prints), Delete, or Print and Save (for saved
prints), then press the OK button.
5. If you are printing, scroll to the desired number of copies, then press the OK button to
print the job.
Phaser® 5500 Laser Printer
2-78
Phaser® 5500 Laser Printer
Supplies and Recycling
This topic includes:
■
■
"Supplies" on page 2-79
"Recycling" on page 2-80
Supplies
The printer’s front panel displays status messages and warnings as each supply nears its
replacement time. When the front panel prompts you that a supply is low or needs to be
replaced, verify that you have replacements on hand. It is important to order these supplies
when the messages first appear to avoid interruptions to your printing.
To order supplies, contact your local reseller or visit the Xerox web site at
www.xerox.com/office/5500supplies
Caution
Use of non-Xerox supplies is not recommended. The Xerox Warranty, Service
Agreements, and Total Satisfaction Guarantee do not cover damage, malfunction, or
degradation of performance caused by use of non-Xerox supplies, or the use of Xerox
supplies not specified for this printer. The Total Satisfaction Guarantee is available in the
United States and Canada. Coverage may vary outside these areas; please contact your
local representative for details.
Consumables
Consumables for the Phaser 5500 printer are a toner cartridge and a staple pack.
Videos are available with instructions for changing the toner cartridge and for
adding staples. Videos are located on the User Documentation CD-ROM and at
www.xerox.com/office/5500support.
Copyright © 2004 Xerox Corporation. All Rights Reserved.
2-79
Supplies and Recycling
Routine Maintenance Items
Routine maintenance items are printer parts or assemblies that have a limited life requiring
periodic replacement. Replacements may be in the form of parts or kits. Routine maintenance
items are typically customer replaceable.
Routine maintenance items for the Phaser 5500 printer include the:
■
■
Drum Cartridge
Maintenance Kit (15 Feed Rollers, Transfer Roller, and Fuser)
Access the “Supplies Usage Page” from the printer’s front panel, from CentreWare IS, or print
the “Usage Profile” from the printer’s front panel.
Videos are available with instructions for changing the maintenance kit and for
changing the drum cartridge. Videos are located on the User Documentation CDROM and at www.xerox.com/office/5500support.
Customer Usage Patterns
The Phaser 5500 Laser Printer has supply life indicators for consumables and routine
maintenance items. The following customer usage patterns may significantly reduce the life of
the consumables or routine maintenance items:
■
■
■
■
■
Using paper that is larger than Letter or A4
Using higher than five percent area coverage
Printing jobs with fewer than five pages
Printing short-edge feed
Printing transparencies, card stock, or other specialty media
For more information on supply capacities, go to www.xerox.com/office/5500supplies.
Recycling
For information on Xerox supplies recycling programs, go to www.xerox.com/gwa.
Phaser® 5500 Laser Printer
2-80
Phaser® 5500 Laser Printer
Networking
This section includes:
■
■
■
■
■
■
■
■
"Connections and Internet Protocol (TCP/IP)" on page 3-2
"Printer Management Software" on page 3-9
"Windows 2000, Windows XP, and Windows Server 2003" on page 3-14
"Windows NT 4.x" on page 3-20
"Windows 98 and Windows Me" on page 3-24
"Macintosh" on page 3-29
"Novell NetWare" on page 3-35
"UNIX (Linux)" on page 3-40
Copyright © 2004 Xerox Corporation. All Rights Reserved.
3-1
Phaser® 5500 Laser Printer
Connections and Internet Protocol (TCP/IP)
■
■
■
■
■
■
"Overview of Network Setup and Configuration" on page 3-2
"Choosing a Connection Method" on page 3-3
"Connecting via Ethernet (Recommended)" on page 3-3
"Connecting via USB" on page 3-4
"Configuring the Network Address" on page 3-5
"infoSMART Knowledge Base Documents (English only)" on page 3-8
This topic includes connecting the printer to the network via Ethernet, USB or Parallel, then
configuring the printer’s TCP/IP or AppleTalk/EtherTalk address for the particular network
and operating system.
Overview of Network Setup and Configuration
Network connection and configuration steps are performed in the following order.
1. Turn the printer and the computer On, if you are connecting via Ethernet or USB. If you
are using a Parallel connection, connect the cable to the printer and the computer while
they are both Off, then turn them On.
2. Connect the printer to the network using the recommended hardware and cables.
3. Configure the printer’s network address, which is required to identify the printer on the
network. Run the Installer on the Printer Installer and Utilities CD-ROM to automatically
set the printer’s IP address, if the printer is connected to an established TCP/IP network.
If you do not want to run the Installer to automatically set the IP address, you can do one
of the following:
■
■
For Windows operating systems, use TCP/IP to manually set the printer’s IP address.
For Macintosh, use TCP/IP or AppleTalk/EtherTalk to set the printer’s network
address.
4. Install the driver software on the computer from the Printer Installer and Utilities CDROM. For information on driver installation, see the section in this chapter for the specific
operating system you are using.
Note
If the Printer Installer and Utilities CD-ROM is not available, you can download the
latest driver from www.xerox.com/office/drivers.
Copyright © 2004 Xerox Corporation. All Rights Reserved.
3-2
Connections and Internet Protocol (TCP/IP)
Choosing a Connection Method
You can connect the printer to the network via Ethernet or USB. Some printer models also
support using a Parallel cable connection. Hardware and cabling requirements vary for the
different connection methods. Cabling and hardware listed below are generally not included
with your printer and must be purchased separately.
Ethernet
Ethernet can be used for one or more computers. It supports many printers and computers on
an Ethernet network.
USB
If you are connecting to one computer, a USB connection offers fast data speeds. However, a
USB connection is not as fast as an Ethernet connection. To use USB, PC users must have
Microsoft Windows 98 SP2, SE, Windows Me, Windows XP or Windows 2000. Macintosh
users must use OS 9.x or later.
Parallel
A Parallel cable connection can also be used for connecting to one computer. This type of
connection provides the slowest data speeds. Parallel connection requires a standard-to-high
density Parallel printer cable, (36-pin high-density 1284-C [male] to 36-pin low density 1284B [male] cable), with a maximum length of 10 feet (three meters). Connect the Parallel cable
to the printer and the computer while they are both Off, then turn them On, install the printer
driver from the Printer Installer and Utilities CD-ROM, and select the appropriate LPT
Parallel port.
Connecting via Ethernet (Recommended)
An Ethernet connection is recommended because it is faster than a USB connection. It also
allows the user direct access to CentreWare Internet Services (IS). CentreWare IS provides a
simple interface that enables you to manage, configure, and monitor networked printers from
your desktop using an embedded web server. For complete information about CentreWare IS,
click the Help button in CentreWare IS to go to the CentreWare IS Online Help.
Network Connection
Depending on your particular setup, the following hardware and cabling is required for
Ethernet.
■
■
■
If you are connecting to one computer, an Ethernet “crossover” RJ-45 cable is required.
If you are connecting to one or more computers with a hub, an Ethernet hub and two
twisted-pair (category 5/RJ-45) cables are required.
If you are connecting to one or more computers using a cable or DSL router, a cable or
DSL router and two or more twisted-pair (category 5/RJ-45) cables are required. (One
cable for each device.)
Phaser® 5500 Laser Printer
3-3
Connections and Internet Protocol (TCP/IP)
If you are connecting to one or more computers with a hub, connect the computer to the hub
with one cable, then connect the printer to the hub with the second cable. Connect to any port
on the hub except the uplink port.
TCP/IP and EtherTalk are the most common protocols used with Ethernet. To print using TCP/
IP, each computer and printer requires a unique IP address. For more information,
see "Configuring the Network Address" on page 3-5.
Standalone (Cable or DSL) Network Connection
For information about setting up a cable or DSL connection for your printer, go to the table of
infoSMART Knowledge Base documents at the end of this section.
Connecting via USB
A USB connection requires a standard A/B USB cable. This cable is not included with your
printer and must be purchased separately. Verify that you are using the correct USB cable for
your connection.
Windows 98 or Later and Windows 2000 or Later
1. Connect the USB cable to the printer and turn it On.
2. Connect the USB cable to the PC and follow the Add New Hardware Wizard to create
the USB port.
3. Follow the Add Printer Wizard to install the driver from the Printer Installer and
Utilities CD-ROM.
For more information, go to the table of infoSMART Knowledge Base documents at the end of
this section.
Macintosh OS 9.x
A USB-connected printer does not display in the Chooser.
1. Install the driver from the Printer Installer and Utilities CD-ROM.
2. Use the Desktop Printer Utility to create a desktop USB printer. The utility is located in
the PhaserTools folder which is created during the software installation.
For more information, go to the table of infoSMART Knowledge Base documents at the end of
this section.
Macintosh OS X (10.1 and Higher)
1. Install the driver from the Printer Installer and Utilities CD-ROM.
2. Open the Print Center utility. In Macintosh OS X, version 10.3 or higher, the utility is
called Printer Setup. To locate utilities on the Macintosh hard drive, open the
Applications folder, then open the Utilities folder.
3. Click the Add button.
4. Select USB from the top drop-down list.
Phaser® 5500 Laser Printer
3-4
Connections and Internet Protocol (TCP/IP)
5. Select the printer in the printers window.
6. Verify that your printer is set to Auto Select.
7. Click the Add button.
The printer is displayed as an available printer in the Print Center/Printer Setup.
For more information, go to the table of infoSMART Knowledge Base documents at the end of
this section.
Configuring the Network Address
TCP/IP and IP Addresses
If your computer is on a large network, contact your network administrator for the appropriate
TCP/IP addresses and additional configuration information.
If you are creating your own small Local Area Network or connecting the printer directly to
your computer using Ethernet, follow the procedure for automatically setting the printer’s
Internet Protocol (IP) address.
PCs and printers primarily use TCP/IP protocols to communicate over an Ethernet network.
With TCP/IP protocols, each printer and computer must have a unique IP address. It is
important that the addresses are similar, but not the same; only the last digit needs to be
different. For example, your printer can have the address 192.168.1.2 while your computer has
the address 192.168.1.3. Another device can have the address 192.168.1.4.
Generally, Macintosh computers use the EtherTalk protocol to talk to a networked printer.
Unlike TCP/IP, EtherTalk does not require printers or computers to have IP addresses.
Many networks have a Dynamic Host Configuration Protocol (DHCP) server. A DHCP server
automatically programs an IP address into every PC and printer on the network that is
configured to use DHCP. A DHCP server is built into most cable and DSL routers. If you use a
cable or DSL router, see your router’s documentation for information on IP addressing.
For more information, go to the table of infoSMART Knowledge Base documents at the end of
this section.
Automatically Setting the Printer’s IP Address
If the printer is connected to a small established TCP/IP network without a DHCP server, use
the Installer on the Printer Installer and Utilities CD-ROM to detect or assign an IP address to
your printer. For further instructions, insert the Printer Installer and Utilities CD-ROM into
your computer’s CD-ROM drive. After the Installer launches, follow the prompts for
installation.
Note
For the automatic Installer to function, the printer must be connected to an established
TCP/IP network.
Phaser® 5500 Laser Printer
3-5
Connections and Internet Protocol (TCP/IP)
Dynamic Methods of Setting the Printer’s IP Address
You can set the printer’s IP address using any of the following methods. DHCP is enabled by
default on all Phaser printers.
■
■
■
DHCP
CentreWare IS
AutoIP
Information Required for Manual IP Addressing
Information
Comments
Internet Protocol (IP) address of the printer
Format is xxx.xxx.xxx.xxx, where xxx represents
a decimal number from 0–255.
Network Mask
If you are unsure, leave this blank; the printer
chooses an appropriate mask.
Default Router/Gateway address
Router address is required to communicate with
the host device from anywhere other than the
local network segment.
Enabling DHCP on the Printer
Verify that the printer DHCP protocol is enabled by setting the printer’s front panel or by using
CentreWare IS. DHCP is enabled by default on all Phaser printers.
Note
To determine the printer’s IP address, select Printer Identification at the front panel.
For information about the front panel, go to Reference/Features on the User
Documentation CD-ROM.
Phaser® 5500 Laser Printer
3-6
Connections and Internet Protocol (TCP/IP)
Changing or Modifying the IP Address Using CentreWare IS
CentreWare IS provides a simple interface that enables you to manage, configure, and monitor
networked printers from your desktop using an embedded web server. For complete
information about CentreWare IS, click the Help button in CentreWare IS to go to the
CentreWare IS Online Help.
After setting the printer’s IP address, you can modify TCP/IP settings using CentreWare IS.
1.
2.
3.
4.
5.
6.
Launch your web browser.
Enter the printer’s IP address in the browser’s Address field (http://xxx.xxx.xxx.xxx).
Select Properties.
Select the Protocols folder on the left sidebar.
Select TCP/IP.
Enter or modify the settings, then click Save Changes at the bottom of the page.
Using Host Names with the Domain Name Service (DNS)
The printer supports DNS through an embedded DNS resolver. The DNS resolver protocol
communicates with one or more DNS servers to resolve the IP address for a given host name
or the host name for a given IP address.
To use an IP host name for the printer, the system administrator must configure one or more
DNS servers and a local DNS domain name space database. To set up the printer for DNS,
supply a maximum of two DNS name server IP addresses.
Dynamic Domain Name Service (DDNS)
The printer supports Dynamic DNS through DHCP. You must have DHCP enabled on the
printer for DDNS to function. Your network’s DHCP server must also support Dynamic DNS
updates through option 12 or option 81 support. See your network administrator for details.
1.
2.
3.
4.
5.
6.
7.
Launch your web browser.
Enter the printer’s IP address in the browser’s Address field (http://xxx.xxx.xxx.xxx).
Select Properties.
Select the Protocols folder on the left sidebar.
Select TCP/IP.
In the BOOTP/DHCP Settings section, set the BOOTP/DHCP option to ON.
To enable DDNS, enter the following DDNS/WINS settings information:
■ DDNS - Set to ON.
■ Release Host Name - Set to NO.
■ DDNS/WINS Name - Use the default name provided by Xerox or enter another name.
■ Primary WINS Server (optional)
■ Secondary WINS Server (optional)
8. Click Save Changes when you are finished entering the settings.
Phaser® 5500 Laser Printer
3-7
Connections and Internet Protocol (TCP/IP)
Manually Setting the Printer’s IP Address
Note
Ensure that your computer has a properly configured IP address for your network. Contact
your network administrator for more information.
If you are on a network without a DNS server, or in an environment where the network
administrator assigns printer IP addresses, you can use this method to manually set the IP
address. Manually setting the IP address overrides DHCP and AutoIP. Alternatively, if you are
in a small office with a single PC and use a dialup modem connection, you can manually set
the IP address.
1.
2.
3.
4.
5.
6.
7.
At the printer's front panel, select Printer Setup, then press the OK button.
Select Connection Setup, then press the OK button.
Select Network Setup, then press the OK button.
Select TCP/IP Setup, then press the OK button.
Select DHCP/BOOTP, then press the OK button to select Off.
Select TCP/IP Address, then press the OK button.
Enter the printer’s IP address, then press the OK button.
infoSMART Knowledge Base Documents (English only)
For more information, go to www.xerox.com/office/5500infoSMART to view these
documents.
Reference Name
Title
R1002033188
Basic TCP/IP Tutorial and Home Networking Guidelines
R1015020333
Installing the Printer Driver in Windows 9x When Using a USB Connection
R1015020339
Installing the Printer Driver in Windows 2000 When Using a USB
Connection
R1015020349
Installing the Printer Driver in Windows XP When Using a USB Connection
R1015020355
Installing the Printer for a USB Connection in Mac OS 9
R1015020367
Installing the Printer for a USB Connection in Mac OS X 10.3.1 (and later)
R1002018545
Understanding TCP/IP Addressing and Subnetting Basics
Phaser® 5500 Laser Printer
3-8
Phaser® 5500 Laser Printer
Printer Management Software
This topic includes:
■
■
"Using CentreWare Software" on page 3-9
"Using Printer Management Features" on page 3-11
Using CentreWare Software
CentreWare Internet Services (IS)
CentreWare IS provides a simple interface that allows you to manage, configure, and monitor
networked printers from your desktop using an embedded web server. CentreWare IS gives
administrators easy access to printer status, configuration, and diagnostic functions. It also
provides users with access to printer status and special printing functions such as printing
saved jobs. With CentreWare IS software, you can access and manage your printers over a
TCP/IP network using a web browser.
CentreWare IS enables you to:
■
■
■
■
■
■
■
Check supplies status from your desktop, saving a trip to the printer. Access job
accounting records to allocate printing costs and plan supplies purchases.
Define a network printer search and view a list of printers using Printer Neighborhood.
The list provides current status information and allows you to manage printers
independent of network servers and operating systems.
Configure printers from your desktop. CentreWare IS makes it easy to copy settings from
one printer to another.
Set up and use a simple web browser based printing system. Marketing collateral, sales
materials, business forms, or other standardized, frequently used documents can be saved
as a group with their original driver settings then reprinted on demand at high speed from
any user's browser. A printer with a hard drive is required to support these functions. In
some printer models, a DX configuration is required to support these functions.
Troubleshoot print-quality problems using built-in diagnostics.
Define a link to your local web server’s support page.
Access online manuals and technical support information located on the Xerox web site.
Note
CentreWare IS requires a web browser and a TCP/IP connection between the printer and
the network (in Windows, Macintosh, or UNIX environments). TCP/IP and HTTP must be
enabled in the printer. JavaScript is required to access the pages in Printer Neighborhood.
If JavaScript is disabled, a warning message appears and the pages do not function
properly.
For complete information about CentreWare IS, click the Help button in CentreWare IS to go
to the CentreWare IS Online Help.
Copyright © 2004 Xerox Corporation. All Rights Reserved.
3-9
Printer Management Software
CentreWare DP for NetWare
CentreWare DP is easy-to-use printer management software that runs on Windows 98 or later
and Windows 2000 or later. Through point-and-click navigation you can install, connect, and
configure printers quickly and easily on a network. It provides network administrators with
setup procedures and management of networked printers.
The following table lists CentreWare DP key features and benefits.
Feature
Benefit
Setup Wizard
Provides a step-by-step guide to install your printer on the network.
Advanced Setup
Provides a tool to service multiple file servers and queues.
Instant Status
Enables you to select a printer from the Printer List to monitor the
printer at any given time.
Remote Configuration and
Management
Enables you to do most configuration and monitoring tasks from your
workstation.
Upgrades
Enables you to upgrade your printer from your workstation (if
available for your printer model).
For more information, go to www.xerox.com/office/pmtools, and select your specific printer
model to view the CentreWare DP User Guide.
CentreWare MC (Microsoft Management Console)
CentreWare MC allows IP discovery of printers equipped with an embedded web server. The
embedded web server in Xerox printers is called CentreWare Internet Services.
For installing or managing multiple printers on a Windows NT 4.x (Service Pack 6 or higher),
Windows 2000, or Windows XP network with the TCP/IP protocol enabled, use the Xerox
CentreWare MC snap-in to Microsoft Management Console. For more information, go to
www.xerox.com/office/pmtools, and select your specific printer model to view the
CentreWare MC User Guide.
CentreWare Web
CentreWare Web is a multi-vendor printer management, installation, and troubleshooting
application. Use CentreWare Web to remotely manage, install, and troubleshoot printers on
your network using a web browser. Printers are found through network or print server
discovery and managed over TCP/IP networks using RFC-1759 SNMP (Simple Network
Management Protocol).
With CentreWare Web you can:
■
■
■
Remotely add ports, queues, and drivers to Windows 2000, XP, and NT4.x SP6 print
servers.
Install, troubleshoot, upgrade, and clone wizards to aid all users in performing
administrative tasks.
Install CentreWare Web on a server for availability to all clients on the network with
Internet access.
Phaser® 5500 Laser Printer
3-10
Printer Management Software
■
■
■
■
■
Support multiple users and provide different levels of user access privileges for
administrators or guests.
Discover printers on local and remote subnets.
Automatically discover printers as scheduled.
Generate reports.
Connect to printer web servers for additional printer-specific features, including help.
For more information, go to www.xerox.com/office/pmtools, and select your specific printer
model to view the CentreWare Web User Guide.
Using Printer Management Features
Job Accounting
Job accounting is available through CentreWare IS and CentreWare Web.
The printer stores information about print jobs in a log file. The log file is stored either in the
device’s memory or on an optional hard disk if one is installed in the printer. If the log file is
stored in the device’s memory, it is lost when the printer is reset. It is recommended that a hard
disk be used for job accounting.
The log file lists job records. Each record contains fields such as user name, job name, pages
printed, job times, and toner or ink used. Not all fields are supported by all printers. For more
information, go to the CentreWare IS Online Help or CentreWare Web Online Help.
The job accounting values reported vary depending on the protocol and print command used
when each job was printed. For example, using NPRINT over NetWare provides the printer
with the most information about the job being printed. When using Windows and NetWare, the
job name is often LST: or LST:BANNER. Other jobs from other ports may provide less
information about the job.
Using CentreWare IS
1. Launch your web browser.
2. Enter the printer’s IP address in the browser’s Address field (http://xxx.xxx.xxx.xxx).
3. On the right side of the main CentreWare IS page, click Jobs.
The “Job Accounting Links” page provides links that enable you to browse, download, and
clear job accounting records.
For complete information on CentreWare IS job accounting, including clearing job
information, downloading job information to a file, and job accounting file formats, click the
Help button in CentreWare IS to go to the CentreWare IS Online Help.
Phaser® 5500 Laser Printer
3-11
Printer Management Software
MaiLinX Alerts
MaiLinX alerts allow the printer to automatically send email to the system administrator and
others under the following conditions:
■
■
■
When printer errors, warnings, and alerts occur.
When the printer requires attention (for example, when service is required or supplies need
to be replenished).
When a reply to a CentreWare IS Remote Internet Printing message is desired. For more
information about CentreWare IS Remote Internet printing, click the Help button in
CentreWare IS to go to CentreWare IS Online Help.
Three designated users can receive messages:
■
■
■
SysAdmin
Service
Key
Printer messages reporting errors, alerts, and warnings can be individually assigned to any of
these users. You can customize the message text and the subject line in the Status Notification
messages.
Status Notification is supplied by the device’s Simple Mail Transport Protocol (SMTP) client.
Setting Up CentreWare IS Status Notification
1.
2.
3.
4.
Launch your web browser.
Enter the printer’s IP address in the browser’s Address field (http://xxx.xxx.xxx.xxx).
Select Properties.
Select Mail Alerts on the left sidebar. Follow the instructions on the page to select mail
alert options.
5. Click Save Changes.
For complete information about CentreWare IS Status Notification, click the Help button in
CentreWare IS to go to CentreWare IS Online Help.
Usage Profile Reports
The printer generates reports accessed through CentreWare IS that detail printer usage. Usage
profile reports track multiple items, including:
■
■
■
■
Printer information, such as printer name, date installed, total pages printed, options
installed, and network ID.
Supplies usage data, such as toner or ink. By tracking supplies usage, you can order
supplies before they reach their end of life.
Media and tray information, such as how often prints are made on paper compared to
transparencies, and how often each tray is used.
Job characteristics, such as size and timing of jobs.
Phaser® 5500 Laser Printer
3-12
Printer Management Software
Setting Up Usage Profile Reporting
1.
2.
3.
4.
5.
Launch your web browser.
Enter the printer’s IP address in the browser’s Address field (http://xxx.xxx.xxx.xxx).
Select Jobs.
Select Usage Profile Reports on the left sidebar.
Click the Usage Profile Properties link. Follow the instructions on the page to set up
reports.
6. Click Save Changes.
For complete information about Usage Profile reporting, including descriptions of each field in
the report, click the Help button in CentreWare IS to go to CentreWare IS Online Help.
Using CentreWare IS
Note
To send usage profile reports using email, the MaiLinX must be properly set up using
"MaiLinX Alerts" on page 3-12.
1.
2.
3.
4.
5.
Enter the printer’s IP address in your browser’s Address field (http://xxx.xxx.xxx.xxx).
Select Jobs.
Select Usage Profile Reports on the left sidebar.
Enter the desired email address in the Send to Specific Address field.
Click Send Usage Profile Report.
Xerox Usage Analysis Tool
The Xerox Usage Analysis Tool is a Windows client/server application that allows system
administrators to automatically track Xerox printer usage, and obtain job accounting records.
The tool supports large networks with many users and printers. Job accounting and printer
usage data is stored in a database. The application can be run on multiple clients using a single
server. The data can be exported to a spreadsheet for viewing, analysis, and billing.
Go to www.xerox.com/office/uat for complete information about using the Xerox Usage
Analysis Tool provided by the application’s online help system.
System Requirements
■
IP network
■
Xerox Phaser printers with Ethernet interface (optional hard disk recommended)
A PC with at least 32 MB of RAM. At least 1 GB of hard drive space is recommended for
the server
Supported operating systems: Windows 98 or later and Windows 2000 or later
Microsoft Excel 97 or Excel 2000 for export to spreadsheet (for graphing, billing, data
analysis)
■
■
■
Phaser® 5500 Laser Printer
3-13
Phaser® 5500 Laser Printer
Windows 2000, Windows XP, and Windows Server
2003
This topic includes:
■
■
■
■
■
"Preliminary Steps" on page 3-14
"Quick CD-ROM Install Steps" on page 3-14
"Other Methods of Installation" on page 3-15
"Windows 2000, Windows XP, Windows Server 2003 Troubleshooting (TCP/IP)" on
page 3-17
"infoSMART Knowledge Base Documents (English only)" on page 3-23
Preliminary Steps
These preliminary steps must be performed for all printers:
1. Verify that the printer is plugged in, turned On, and connected to an active network.
2. Verify that the printer is receiving network information by monitoring the LEDs on the
back of the device or on the CentreDirect External Print Server. When the printer is
connected to a functioning network and receiving traffic, its link LED is green, and its
amber traffic LED is flashing rapidly.
3. Proceed to “Quick CD-ROM Install Steps” or “Other Methods of Installation” for the
installation method desired.
4. Print the “Configuration Page” and keep it for reference.
Quick CD-ROM Install Steps
1. Insert the Printer Installer and Utilities CD-ROM into the computer’s CD-ROM drive. If
the installer does not launch, do the following:
a. Click Start, then click Run.
b. In the Run window, type: <CD drive>:\INSTALL.EXE.
2. Select your desired language from the list.
3. Select Install Printer Driver.
4. Click I Agree to accept the Xerox Software License Agreement.
5. In the Select Printer dialog box, the default Use Walk-Up Technology (recommended
for network printers) is selected. Click Next.
6. Follow the Use Walk-Up Technology instructions displayed.
7. Click Exit Program.
Note
If the Walk-Up Technology dialog box remains onscreen after you have completed
Steps 1–6, click the Back button, then click Select from the following discovered
printers. Follow the onscreen prompts to complete the installation procedure.
Copyright © 2004 Xerox Corporation. All Rights Reserved.
3-14
Windows 2000, Windows XP, and Windows Server 2003
For more information, go to the table of infoSMART Knowledge Base documents at the end of
this section.
Other Methods of Installation
Your printer can also be installed on a Windows 2000, Windows XP, or Windows Server 2003
network using one of these methods:
■
■
Microsoft TCP/IP Protocol
Microsoft IPP Port
The following methods can also be used to monitor or configure your printer:
■
■
A web browser using CentreWare IS if your printer is connected to a Windows 2000,
Windows XP, or Windows Server 2003 network with the TCP/IP protocol enabled.
The Xerox CentreWare MC snap-in to Microsoft Management Console for installing or
managing multiple printers on a Windows 2000, Windows XP, or Windows Server 2003
network with TCP/IP protocol enabled. See the CentreWare MC User Guide at
www.xerox.com/office/pmtools.
Note
The CentreWare methods are not discussed in this section. For more information
concerning CentreWare IS, CentreWare DP, or CentreWare MC, see "Printer
Management Software" on page 3-9.
Microsoft TCP/IP Protocol
Note
For Windows XP, select Classic Look or the Windows XP procedures will not match the
steps below. To select Classic Look, click Start, then Settings, then Taskbar and Start
Menu. Select the Start Menu tab, then select the Classic Start menu. Click OK.
1. Right-click the My Network Places icon on the desktop, then click Properties.
2. Right-click Local Area Connection, then click Properties.
3. Click the General tab to verify that Internet Protocol (TCP/IP) is installed.
■ If the Internet Protocol (TCP/IP) box is checked, the software is installed.
■ If the Internet Protocol (TCP/IP) box is not checked, the software is not installed.
Install TCP/IP software using the documentation provided by Microsoft, then return to
this document.
Adding the Printer
1. On the desktop click Start, then click Settings.
2. Select one of these options:
■ For Windows 2000 click Printers, double-click Add Printer to launch the Add
Printer Wizard, then click Next.
■ For Windows XP and Windows Server 2003, click Printers and Faxes. Double-click
Add Printer to launch the Add Printer Wizard, then click Next.
Phaser® 5500 Laser Printer
3-15
Windows 2000, Windows XP, and Windows Server 2003
3.
4.
5.
6.
7.
Click the Local Printer button, then click Next.
Click the Create a New Port button.
Select Standard TCP/IP Port from the New Port Type pull-down menu, then click Next.
Click Next.
Click in the Printer Name or IP Address edit box and enter the IP Address of the printer
you want to use. Click Next.
8. Select one of these options:
■ Click Finish in the Confirmation window if the data is correct.
■ Click the Back button to correct the data if incorrect, then click Finish in the
Confirmation window when the data is correct.
Configuring the Printer
1. Insert the Printer Installer and Utilities CD-ROM into the computer’s CD-ROM drive and
click Have Disk.
2. Click the Browse button, then select the directory which contains the Windows 2000 or
Windows XP drivers.
3. Select the *.INF file, then click Open.
4. Verify that the path and filename are correct, then click OK.
5. Enter a name for the printer and select whether you want that printer to be the default.
Click Next.
6. Select one of these options:
■ If the printer is not shared, click Next.
■ If the printer is shared, enter a Share Name, check the Share box, then click Next.
Printing a Test Page
You are prompted to print a test page.
1. Select one of these options:
■ Click Yes to print a test page, then click Next.
■ Click No if you do not want to print a test page, then click Next.
2. Select one of these options in the Completing the Add Printer Wizard screen:
■ Click the Finish button if the data presented is correct. Proceed to step 3.
■ Click the Back button to correct the data if incorrect, then click Finish in the Add
Printer Wizard when the data is correct. Proceed to Step 3.
3. If you printed a test page, you are prompted to confirm that the test page printed:
■ Click Yes if the test page printed successfully.
■ Click No if the test page did not print or printed incorrectly. Proceed to step 4.
4. Note the print-quality of the print job. If print-quality problems exist, or if the job does not
print, go to Reference/Troubleshooting on the User Documentation CD-ROM for more
information.
Phaser® 5500 Laser Printer
3-16
Windows 2000, Windows XP, and Windows Server 2003
Microsoft IPP Port
Follow these steps to obtain the printer’s URL and create an Internet Printing Protocol (IPP)
printer.
Obtaining the Printer’s URL (Network Path)
1.
2.
3.
4.
5.
Launch your web browser.
Enter your printer's IP address in the browser’s Address field (http://xxx.xxx.xxx.xxx).
Select Properties.
Select the Protocols folder on the left sidebar.
Select IPP. The Network Path field on the IPP (Internet Printing Protocol) Settings page
displays the printer’s URL.
Creating an IPP Printer
1. On the desktop, click Start, click Settings, then click Printers.
2. Double-click Add Printer to launch the Microsoft Add Printer Wizard.
3. Select Network Printer, then click Next.
4. When prompted for Network Path (Windows 9x) or URL (Windows NT, Windows 2000,
Windows XP), enter the printer’s URL in the following format:
http://printer-ip-address/ipp
5. Click Next.
6. Substitute your printer’s IP address or DNS name for printer-ip-address. The printer’s
URL is displayed on the CentreWare IS IPP page in the Network Path field.
Windows 2000, Windows XP, Windows Server 2003
Troubleshooting (TCP/IP)
Note
For Windows XP, select Classic Look or the Windows XP procedures will not match the
steps below. To select Classic Look, click Start, then Settings, then Taskbar and Start
Menu. Select the Start Menu tab, then select Classic Start menu. Click OK.
This troubleshooting section assumes you have completed the following tasks:
■
■
Loaded a Phaser printer PCL or PostScript printer driver.
Printed and kept a current copy of the “Configuration Page”.
Printing the Configuration Page
You can print the “Configuration Page” to help you solve printing problems and obtain the best
results from your printer. Access this page from the printer’s front panel.
To print the “Configuration Page”:
1. At the printer’s front panel, select Printer Setup, then press the OK button.
Phaser® 5500 Laser Printer
3-17
Windows 2000, Windows XP, and Windows Server 2003
2. Select Configuration Page, then press the OK button to print.
Note
Print “Menu Map” to see other information pages available for printing.
Verifying Settings
1. Verify the settings on the “Configuration Page”.
■ IP Address Source is set to: DHCP, Front Panel, BOOTP, or Auto IP (depending
on your network configuration).
■ Current IP Address is set correctly. (Note this address if it is assigned by Auto IP,
DHCP, or BOOTP.)
■ Subnet Mask is set correctly (if used).
■ Default Gateway is set correctly (if used).
■ LPR is enabled. Verify that the LPR and AppSocket settings are set as desired.
■ Interpreters: Auto, PCL, or PostScript (depending on your driver).
2. Verify that the client is logged into the network and printing to the correct print queue. The
user should also have access to the Phaser printer queue.
Verifying Driver Installation
1. Right-click My Network Places on the desktop, then click Properties.
2. Right-click Local Area Connection, then click Properties.
3. Click the General tab. View the list of installed network protocols to verify that TCP/IP is
installed. (For more information, contact your network administrator.)
4. Click Install to install any components not listed, then restart your computer.
5. Click Start, click Settings, then click Printers.
6. Right-click the printer icon, then click Properties.
7. Click the Advanced tab. Verify that the correct printer driver is installed.
8. Click the Ports tab. Verify that the IP Address in the Print to the Following Ports list is
identical to the one on the “Configuration Page.” You may need to click the Configure
Port button to see the IP address. If necessary, re-select the TCP/IP number used for the
printer.
Printing a Test Page
1. Click the General tab.
2. Click Print Test Page. If the printer does not print, do one of the following:
■ Select PhaserSMART Technical Support on the Troubleshooting tab of your
Windows printer driver to access PhaserSMART Technical Support.
■ Go to www.xerox.com/office/support.
Phaser® 5500 Laser Printer
3-18
Windows 2000, Windows XP, and Windows Server 2003
infoSMART Knowledge Base Documents (English only)
For more information, go to www.xerox.com/office/5500infoSMART to view these
documents.
Reference Name
Title
R1015020337
Installing the Printer in Windows 2000 Using an Ethernet (TCP/IP)
Connection
Phaser® 5500 Laser Printer
3-19
Phaser® 5500 Laser Printer
Windows NT 4.x
This topic includes:
■
■
■
■
■
"Preliminary Steps" on page 3-20
"Quick CD-ROM Install Steps" on page 3-20
"Other Methods of Installation" on page 3-21
"Windows NT 4.x Troubleshooting (TCP/IP)" on page 3-22
"infoSMART Knowledge Base Documents (English only)" on page 3-23
Preliminary Steps
These preliminary steps must be performed for all printers:
1. Verify that the printer is plugged in, turned On, and connected to an active network.
2. Verify that the printer is receiving network information by monitoring the LEDs on the
back of the device or on the CentreDirect External Print Server. When the printer is
connected to a functioning network and receiving traffic, its link LED is green, and its
amber traffic LED is flashing rapidly.
3. Proceed to “Quick CD-ROM Install Steps” or “Other Methods of Installation” for the
installation method desired.
4. Print a “Configuration Page” and keep it for reference.
Quick CD-ROM Install Steps
1. Insert the Printer Installer and Utilities CD-ROM into the computer’s CD-ROM drive. If
the installer does not launch, do the following:
a. Click Start, then click Run.
b. In the Run window, type: <CD drive>:\INSTALL.EXE.
2. Select your desired language from the list.
3. Select Install Printer Driver.
4. Click I Agree to accept the Xerox Software License Agreement.
5. In the Select Printer dialog box, the default Use Walk-Up Technology (recommended
for network printers) is selected. Click Next.
6. Follow the Use Walk-Up Technology instructions displayed.
7. Click Exit Program.
Note
If the Walk-Up Technology dialog box remains onscreen after you have completed
Steps 1–6, click the Back button, then click Select from the following discovered
printers. Follow the onscreen prompts to complete the installation procedure.
For more information, go to the table of infoSMART Knowledge Base documents at the end of
this section.
Copyright © 2004 Xerox Corporation. All Rights Reserved.
3-20
Windows NT 4.x
Other Methods of Installation
Install your printer on a Windows NT network using Microsoft TCP/IP Protocol.
The following methods can also be used to monitor or configure your printer:
■
■
A web browser using CentreWare IS if your printer is connected to a Windows NT
network with TCP/IP protocol enabled.
The Xerox CentreWare MC snap-in to Microsoft Management Console for installing or
managing multiple printers on a Windows NT network with TCP/IP protocol enabled. See
the CentreWare MC User Guide at www.xerox.com/office/pmtools.
Note
The CentreWare methods are not discussed in this section. For more information about
CentreWare IS or CentreWare MC, see "Printer Management Software" on page 3-9.
Quick Install Steps (Microsoft TCP/IP Protocol)
Note
This procedure is only performed by the system administrator.
1. Right-click the My Network Places icon on the desktop, then click Properties.
2. Click the Protocols tab to verify that the TCP/IP protocol has been installed.
3. Select the Services tab and verify that Microsoft TCP/IP Printing software is installed. If it
is not installed, install it, and then return to this document.
Adding the Printer
1.
2.
3.
4.
5.
6.
Open the Control Panel, then double-click the Printers icon.
Double-click Add Printer to launch the Add Printer Wizard, then click Next.
Verify that My Computer is selected, then click Next.
Click Add Port, then select the LPR Port from the list displayed.
Click New Port.
Enter the IP address for your printer and a printer name of 31 characters or less (no
spaces).
7. Select OK.
8. Verify that the new IP address you entered is listed correctly. If the check box next to the
IP address is not checked, select the check box, then click Next.
Configuring the Printer
1. Insert the Printer Installer and Utilities CD-ROM into the computer’s CD-ROM drive,
then click Have Disk.
2. Click the Browse button and select the directory containing the Windows NT drivers.
3. Select the *.INF file, then click Open. Verify that the path and filename are correct, then
click OK.
4. Select the correct printer, then click OK.
Phaser® 5500 Laser Printer
3-21
Windows NT 4.x
5. Enter a name for the printer, select whether you want that printer to be the default, then
click OK.
6. Select one of these options:
■ If the printer is not shared, click Next.
■ If the printer is shared, enter a Share Name, check the Share box, then click Next.
Printing a Test Page
You are prompted to print a test page.
1. Select one of these options:
■ Click Yes to print a test page, then click Next.
■ Click No if you do not want to print a test page, then click Next.
2. Select one of these options:
■ Click the Finish button if the data presented is correct. Proceed to step 3.
■ Click the Back button to correct the data if incorrect, then click Finish when the data
is correct. Proceed to Step 3.
3. If you printed a test page, you are prompted to confirm that the test page printed:
■ Click Yes if the test page printed successfully.
■ Click No if the test page did not print or printed incorrectly. Proceed to step 4.
4. Note the print-quality of the print job. If print-quality problems exist or if the job does not
print, go to Reference/Troubleshooting on the User Documentation CD-ROM.
Windows NT 4.x Troubleshooting (TCP/IP)
This troubleshooting section assumes you have completed the following tasks:
■
■
Loaded a Phaser printer PCL or PostScript printer driver.
Printed and kept a current copy of the “Configuration Page”. For information about
printing a “Configuration Page”, go to Reference/Features/Front Panel on the User
Documentation CD-ROM.
Verifying Settings
1. Verify the settings in the “Configuration Page.”
■ IP Address Source is set to: DHCP, Front Panel, BOOTP, or Auto IP (depending
on your network configuration).
■ Current IP Address is set correctly. (Note this address if it is assigned by Auto IP,
DHCP, or BOOTP.)
■ Subnet Mask is set correctly (if used).
■ Default Gateway is set correctly (if used).
■ LPR is enabled. Verify that the LPR and AppSocket settings are set as desired.
■ Interpreters: Auto, PCL, or PostScript (depending on your driver).
2. Verify that the client is logged into the network and printing to the correct print queue. The
user should also have access to the Phaser print queue.
Phaser® 5500 Laser Printer
3-22
Windows NT 4.x
Verifying Installation
1.
2.
3.
4.
5.
6.
Right-click the My Network Places icon on the desktop and select Properties.
Click the Protocols tab to verify that the TCP/IP protocol has been installed.
Click Add to install any components not listed, then restart your computer.
Click Start, click Settings, then click Control Panel.
Double-click Services.
Locate TCP/IP Print Server, then verify these column entries:
■ Status column: Started
■ Startup column: Automatic
7. Click Start, click Settings, then click Printers.
8. Right-click the printer icon, then select Properties. Verify that you have installed the
correct driver for your printer.
9. Select the Ports tab. Verify that the IP Address in the Print to the Following Port list is
identical to the one on the “Configuration Page.” You may need to click the Configure
Port button to view the IP address. If necessary, re-select the TCP/IP number used for
your printer.
Printing a Test Page
1. Click the General tab.
2. Click Print Test Page. If the printer still does not print, do one of the following:
■ Access PhaserSMART Technical Support on the Troubleshooting tab of your printer
driver.
■ Go to www.xerox.com/office/support.
infoSMART Knowledge Base Documents (English only)
For more information, go to www.xerox.com/office/5500infoSMART to view these
documents.
Reference Name
Title
R1002011338
Installing a Windows NT 4.0 Printer Driver for Printing Over TCP/IP - LPR
Phaser® 5500 Laser Printer
3-23
Phaser® 5500 Laser Printer
Windows 98 and Windows Me
This topic includes:
■
■
■
■
■
"Preliminary Steps" on page 3-24
"Quick CD-ROM Install Steps" on page 3-25
"Other Methods of Installation" on page 3-25
"Windows 98 and Windows Me Troubleshooting" on page 3-27
"infoSMART Knowledge Base Documents (English only)" on page 3-28
Preliminary Steps
1. Verify that the printer is plugged in, turned On, and connected to an active network.
2. Verify that the printer is receiving network information by monitoring the LEDs on the
back of the device or on the CentreDirect External Print Server. When the printer is
connected to a functioning network and receiving traffic, its link LED is green, and its
amber traffic LED is flashing rapidly.
3. Print a “Configuration Page” and verify that the desired protocol is enabled, then follow
one of these options:
■ Proceed to Step 4 if you do not have a TCP/IP address configured for your printer.
■ Proceed to Step 5 if you do have a TCP/IP address configured for your printer.
4. Do one of the following if you do not have a TCP/IP address configured for your
computer:
■ Contact your system administrator to ensure that configuration is made according to
your company guidelines.
■ Configure your PC with a unique address such as 192.1.1.1.
5. If you have a TCP/IP address, then follow these steps to verify the IP address for your PC:
a. Click Start, then click Run.
b. Enter winipcfg in the Open field. (If the file is not found, TCP/IP may not be
installed.)
c. Click OK.
d. Select your network adapter from the list. The IP address is listed in the IP Address
field.
Note
For more information about installing and configuring TCP/IP in Windows
environments, go to your Microsoft Windows documentation.
6. Proceed to “Quick CD-ROM Install Steps” or “Other Methods of Installation” for the
installation method desired.
Copyright © 2004 Xerox Corporation. All Rights Reserved.
3-24
Windows 98 and Windows Me
Quick CD-ROM Install Steps
1. Insert the Printer Installer and Utilities CD-ROM into the computer’s CD-ROM drive. If
the installer does not launch, do the following:
a. Click Start, then click Run.
b. In the Run window, type: <CD drive>:\INSTALL.EXE.
2. Select your desired language from the list.
3. Select Install Printer Driver.
4. Click I Agree to accept the Xerox Software License Agreement.
5. In the Select Printer dialog box, the default Use Walk-Up Technology (recommended
for network printers) is selected. Click Next.
6. Follow the Use Walk-Up Technology instructions displayed.
7. Click Exit Program.
Note
If the Walk-Up Technology dialog box remains onscreen after you have completed
Steps 1–6, click the Back button, then click Select from the following discovered
printers. Follow the onscreen prompts to complete the installation procedure.
For more information, go to the table of infoSMART Knowledge Base documents at the end of
this section.
Other Methods of Installation
Install your printer on a Windows 98 or Windows Me network using one of these methods:
■
■
Xerox TCP/IP Port Monitor
PhaserPort Software
Xerox TCP/IP Port Monitor
The Windows installer installs the Xerox TCP/IP Port Monitor. The Xerox TCP/IP Port
Monitor can be used to add or remove TCP/IP ports.
Adding a Port
1.
2.
3.
4.
5.
6.
Open Printer Properties for the printer you would like to attach to the new TCP/IP port.
Click Start, click Settings, then click Printers.
Right-click the printer to be attached to the new TCP/IP port, then click Properties.
Click the Details tab, then click the Add Port button.
Select Other.
From the list of available printer-port monitors, select the Xerox TCP/IP Port, then click
OK.
Phaser® 5500 Laser Printer
3-25
Windows 98 and Windows Me
Configuring a Port
The Xerox TCP/IP Printer Port Wizard guides you step-by-step through the following
procedures:
Choosing a name for the new port
■ Identifying a printer by its DNS Name or IP Address
■ (Alternatively) Identifying a printer using the automatic Printer Discovery feature
1. Click Next to proceed with the port installation. The wizard verifies the port name and
printer address, then automatically configures the remaining port settings. Any errors
detected in printer identification are displayed in a dialog box requesting Additional
Information.
2. In the Add Xerox TCP/IP Port window:
■ Enter a unique name for the port being added in the Enter a Port Name section.
■ Enter the printer’s host name or IP Address in the Enter a Printer Name or IP
Address section.
3. Click Next.
■
Note
To locate Xerox printers on your local area network, select Auto Printer Discovery, then
click Refresh. The Xerox TCP/IP Port Monitor searches the network for Xerox printers
and displays them in a list. Select your desired printer from the list, then click OK.
Completing the Printer Port TCP/IP
After the port settings have been configured and verified, a Completing dialog box appears
summarizing all the settings. You can change or select printer port settings.
1. Select one of these options:
■ Click Finish to complete the printer port setup.
■ Click Back to change the settings. When you have completed the changes, click
Finish to complete the printer-port setup.
2. Click OK to exit Printer Properties.
PhaserPort Software
Note
PhaserPort is the preferred utility for PostScript installations. For PCL installations, go to
“Xerox TCP/IP Port Monitor” in this section.
The Windows installer installs PhaserPort for Windows (for those installations using
PostScript drivers). PhaserPort for Windows is a Xerox print monitor for printing over
Windows 98 or Windows Me TCP/IP peer-to-peer networks.
Phaser® 5500 Laser Printer
3-26
Windows 98 and Windows Me
Changing a PhaserPort IP Address
If the printer’s IP address is changed, you must change the IP address for the printer’s
corresponding port:
1. Click Start, click Settings, then click Printers.
2. Right-click the printer to be changed to a new PhaserPort IP address, then click
Properties.
3. Select the Details tab.
4. Verify that PhaserPort appears in the Print to the Following Port field.
5. Click Port Settings. The Configure PhaserPort dialog box appears.
6. Do one of the following:
a. If you know the correct IP address or DNS name for the printer, enter that information.
b. If you don’t know the printer’s IP address or DNS name, then click Browse to display
a list of printers on the network.
c. Double-click the appropriate printer. PhaserPort automatically enters the information
into the Configure PhaserPort dialog box.
Note
To search the network again, click Refresh. To expand the search to other subnets,
click Advanced.
7. Click OK.
8. Click OK again to apply the changes.
Windows 98 and Windows Me Troubleshooting
This troubleshooting section assumes you have completed the following tasks:
■
■
■
■
Verified that the printer is plugged in, turned On, and connected to an active network.
Installed a Phaser printer PCL or PostScript print driver.
Verified that the printer is receiving network information by monitoring the LEDs on the
back of the device or on the CentreDirect External Print Server. When the printer is
connected to a functioning network and receiving traffic, its link LED is green, and its
amber traffic LED is flashing rapidly.
Printed and kept a current copy of the “Configuration Page”. For information about using
the front panel or printing a “Configuration Page”, go to Reference/Features/Front Panel
on the User Documentation CD-ROM.
Phaser® 5500 Laser Printer
3-27
Windows 98 and Windows Me
Verifying Settings
1. Right-click Network Neighborhood on the desktop, then click Properties.
2. Click the Configuration tab. A list of installed network components appears for the
following items:
■ Client for Microsoft networks
■ Xerox TCP/IP Port Monitor
3. If you are running CentreWare DP verify the following:
■ Novell Networks: You are required to load Novell IntraNetWare Client or Microsoft
Client for IPX networks.
■ TCP/IP Networks: No additional software is required, but your printer must have a
valid TCP/IP address assigned.
4. If any of the above protocols or services are not installed, install the necessary components
and restart the system. When the system is restarted, return to this document.
5. Click Start, click Settings, then click Printers. The Printers window appears.
6. Right-click the printer icon, then click Properties.
7. Select the Details tab.
8. Verify the following:
a. The printer driver name in the Print Using the Following Driver list. If necessary, reselect or install a new printer driver.
b. The Port name in the Print to the Following Port list. If necessary, re-select the
correct name.
9. Send a print job to the printer. If the printer does not print, access PhaserSMART
Technical Support from the Troubleshooting tab of the Windows printer driver or go to
www.xerox.com/office/support.
infoSMART Knowledge Base Documents (English only)
For more information, go to www.xerox.com/office/5500infoSMART to view these
documents.
Reference Name
Title
R100207118
Installing a Windows 98/Me printer driver
Phaser® 5500 Laser Printer
3-28
Phaser® 5500 Laser Printer
Macintosh
This topic includes:
■
■
■
■
■
■
■
"Requirements" on page 3-29
"Quick CD-ROM Install Steps" on page 3-29
"Enabling and Using EtherTalk for Mac OS 9.x" on page 3-29
"Enabling and Using TCP/IP for Mac OS 9.x" on page 3-30
"Enabling or Using TCP/IP or AppleTalk for Mac OS X, Version 10.1 and Higher" on
page 3-32
"Macintosh Troubleshooting (Mac OS 9.x, Mac OS X, Version 10.1 and Higher)" on
page 3-33
"infoSMART Knowledge Base Documents (English only)" on page 3-34
Requirements
■
A workstation with the appropriate printer driver installed.
■
A working knowledge of the operating system (OS 9.x or higher) being used on the
workstation.
Proper cabling to connect the printer to the network.
■
Quick CD-ROM Install Steps
1. Insert the Printer Installer and Utilities CD-ROM into the computer’s CD-ROM drive.
2. Double-click the installer on the Printer Installer and Utilities CD-ROM to install the
printer driver.
Enabling and Using EtherTalk for Mac OS 9.x
If you use EtherTalk, Macintosh computers do not require IP addresses.
1. Open the AppleTalk Control Panel. Verify that the Ethernet port is the selected network
port.
2. Open the Chooser, then click the LaserWriter printer driver.
3. Select the printer.
4. Click Create to create the desktop printer.
Copyright © 2004 Xerox Corporation. All Rights Reserved.
3-29
Macintosh
Enabling and Using TCP/IP for Mac OS 9.x
This section provides installation and troubleshooting steps for Macintosh OS 9.x.
Setting Up the Macintosh Ethernet Port for TCP/IP
Perform the following procedure to set up your Macintosh for TCP/IP:
1. Select Network from the System Preferences application, then select TCP/IP.
2. Select Built-In Ethernet from the Active Ports menu.
3. Specify how you will obtain the IP address from the TCP/IP tab:
■ Manually: Specify the IP address, Subnet Mask, Router Address, and Name Server
Address in the dialog box.
■ DHCP: Automatically finds the IP address.
■ AppleTalk: Select the AppleTalk tab, then verify that the Make AppleTalk Active
box is selected.
4. Close the dialog box.
For more information, go to the table of infoSMART Knowledge Base documents at the end of
this section.
Creating an LPR Printer with LaserWriter 8.5.1 or Higher
1. Open the Desktop Printer Utility. (This utility, or an alias to it, can be found in the
PhaserTools folder.)
2. Click Printer (LPR) in Create Desktop, then click OK.
3. Click Change in the PostScript Printer Description (PPD) file.
4. Select the appropriate PPD from the list, then click Select. If your printer’s PPD is not
listed, install it from the Printer Installer and Utilities CD-ROM.
5. Click Change in LPR Printer Selection.
6. Enter information in the following fields:
■ Printer Address: Enter the printer's IP address or domain name.
■ Queue: Enter PS (use upper-case), then click OK.
7. Close the dialog box. When prompted, click Save.
8. Enter a name for the desktop printer in Save Desktop Printer As field, then click Save.
9. Two methods are available for printing through LPR:
■ Use the new Desktop Printer (LPR)
■ Use the LaserWriter 8.5.1 printer driver (any printer can be selected). Click File, then
click Print to select the appropriate LPR printer in the Printer drop-down list.
Phaser® 5500 Laser Printer
3-30
Macintosh
Creating an AppSocket Printer with LaserWriter 8.6
Xerox provides Macintosh AppSocket printing with PhaserPort for Mac OS on the printer’s
Printer Installer and Utilities CD-ROM. PhaserPort for Mac OS provides a bi-directional,
high-speed communications channel using the new plug-in communication architecture of
Apple LaserWriter version 8.6.
AppSocket provides feedback about print job status which is not available through LPR.
PhaserPort for Mac OS System Requirements
Note
PhaserPort is not supported under Mac OS X.
System requirements include:
■
■
■
■
A Phaser printer installed on a TCP/IP network
PowerPC-based Macintosh
Apple's LaserWriter version 8.6 or later, with Desktop Printing enabled
Open Transport version 1.1 or later networking. TCP/IP networking provided by MacTCP
software is not supported. The Macintosh must be properly configured to communicate
with the printer.
Creating a Desktop Printer with PhaserPort for Mac OS
1. Launch the PhaserPort Printer Tool.
2. Enter the printer’s IP address or DNS name in the Printer Internet Address field.
3. Enter a name for the desktop printer in the Desktop Printer Name field.
4. Click Verify to contact the printer over the TCP/IP network, then verify its network
configuration.
5. Click Create to create the desktop printer.
6. Click Quit to exit the PhaserPort Printer Tool.
7. In the Finder, click the newly created desktop printer icon.
8. Click Change Setup in the Finder’s Printing menu.
9. Select the PostScript Printer Description file and provide configuration information.
You can also select the Auto Setup button, then Macintosh automatically attempts to
determine the correct settings for the Phaser printer.
Note
Certain utilities, such as Adobe Font Downloader, are not compatible with PhaserPort for
Mac OS software because they attempt to directly communicate with the printer using the
AppleTalk protocol. If you use Mac OS software, create an AppleTalk desktop printer,
then delete this printer after running and exiting the non-compatible software.
Phaser® 5500 Laser Printer
3-31
Macintosh
Enabling or Using TCP/IP or AppleTalk for Mac OS X, Version
10.1 and Higher
Requirements
Verify that you are running Mac OS X, version 10.1. The previous versions of Mac OS X do
not fully support PostScript printing and printer features.
Setting Up the Macintosh Ethernet Port for TCP/IP or AppleTalk
Perform the following procedure to set up your Macintosh for TCP/IP:
1. Select Network from the System Preferences application, then select TCP/IP.
2. Select Built-In Ethernet from the Active Ports menu.
3. Specify how you will obtain the IP address from the TCP/IP tab:
■ Manually: Specify the IP address, Subnet Mask, Router Address, and Name Server
Address in the dialog box.
■ DHCP: Automatically finds the IP address.
■ AppleTalk: Select the AppleTalk tab, then verify that the Make AppleTalk Active
box is selected.
4. Close the dialog box.
For more information, go to the table of infoSMART Knowledge Base documents at the end of
this section.
Creating an LPR Printer with Mac OS X, Version 10.1 and Higher
1. Open the Print Center utility. In Mac OS X, version 10.3 or higher, the utility is called
Printer Setup. The utility is located in a directory called Utilities in the Applications
directory.
2. Select Add Printer, then select LPR Printers Using IP from the pull-down menu.
3. Enter the printer’s IP address or host name in the LPR Printer’s Address field.
4. Enter PS (use upper-case) in the Queue field, then click OK.
5. Select the appropriate PPD from the list in the Printer Model drop-down list. If your
printer PPD is not listed, install it from the Printer Installer and Utilities CD-ROM.
6. Click Add to complete the configuration.
Creating an AppleTalk Printer with Mac OS X, Version 10.1 and Higher
1. Verify that AppleTalk is enabled in System Preferences.
2. Open the Print Center utility. In Mac OS X, version 10.3 or higher, the utility is called
Printer Setup. The utility is located in a directory called Utilities in the Applications
directory.
3. Select Add Printer, then select AppleTalk from the pull-down list.
4. Select the appropriate zone.
5. Select your printer from the list provided.
Phaser® 5500 Laser Printer
3-32
Macintosh
6. Select the appropriate PPD from the list in the Printer Model drop-down list. If your
printer PPD is not listed, install it from the Printer Installer and Utilities CD-ROM.
7. Click Add to complete the configuration.
For more information, go to the table of infoSMART Knowledge Base documents at the end of
this section.
Creating a Rendezvous Printer with Mac OS X, Version 10.2 and Higher
1. Open the Print Center utility. In Mac OS X, version 10.3 or higher, the utility is called
Printer Setup. The utility is located in Utilities in the Applications directory.
2. Click Add.
A list appears displaying name of your printer, followed by a series of numbers. For
example, Your Printer’s Name xx:xx:xx. Each numbered segment represents the last
section of your printer’s hardware address. Your PPD is automatically selected.
3. Click Add to complete the installation.
Macintosh Troubleshooting (Mac OS 9.x, Mac OS X, Version
10.1 and Higher)
The following procedure eliminates cabling, communication, and connection problems. Once
you complete these steps, print a test page from your software application. If the job prints, no
further system troubleshooting is necessary. If there are print quality problems, go to
Reference/Troubleshooting on the User Documentation CD-ROM.
Macintosh Troubleshooting Step-By-Step
Mac OS 9.x
Perform these steps only for Mac OS 9:
1. Open the Chooser, then click the LaserWriter driver.
2. Do one of the following:
■ If the printer’s name appears, your device is communicating through the network. You
do not need to perform any additional steps.
■ If the printer’s name does not appear, proceed to Step 3.
3. Verify that the printer is plugged in, turned On, and connected to an active network.
4. Verify the cable connection from the network to the printer.
5. Follow these steps:
a. From the printer’s front panel, verify that EtherTalk is enabled. If it is not, enable it in
the front panel, then reset the printer.
b. Print the “Configuration Page” and verify that EtherTalk is enabled.
c. From the “Configuration Page”, verify the Zone. If you have multiple zones on your
network, verify that your printer appears in the desired zone.
Phaser® 5500 Laser Printer
3-33
Macintosh
6. If you are still unable to print, go to www.xerox.com/office/support or access
PhaserSMART Technical Support through CentreWare IS:
a. Launch your web browser.
b. Enter the printer’s IP address in the browser’s Address field (http://xxx.xxx.xxx.xxx).
c. Select Support.
d. Click the PhaserSMART Diagnostic Tool link to access PhaserSMART.
Mac OS X, Versions 10.1 and Higher
Perform these steps only for Mac OS X, versions 10.1 and higher:
1. Open the Network Utility, then click the Ping tab.
2. Enter the printer’s IP address.
3. Click Ping. If you do not get a response, confirm that your TCP/IP settings are correct for
your printer and computer.
4. For AppleTalk, follow the steps below. For TCP/IP proceed to Step 5.
a. From the printer’s front panel, verify that EtherTalk is enabled. If it is not, enable it in
the front panel, then reset the printer.
b. Print the “Configuration Page” and verify that EtherTalk is enabled.
c. From the “Configuration Page”, verify the Zone. If you have multiple zones on your
network, verify that your printer appears in the desired zone.
5. If you are still unable to print, go to www.xerox.com/office/support or access
PhaserSMART Technical Support through CentreWare IS:
a. Launch your web browser.
b. Enter the printer’s IP address in the browser’s Address field (http://xxx.xxx.xxx.xxx).
c. Select Support.
d. Click the PhaserSMART Diagnostic Tool link to access PhaserSMART.
infoSMART Knowledge Base Documents (English only)
For more information, go to www.xerox.com/office/5500infoSMART to view these
documents.
Reference Name
Title
R1015020359
Installing the Printer for an Ethernet (TCP/IP) Connection in Mac OS X
10.2.x.
R1015020365
Installing the Printer for an Ethernet (TCP/IP) Connection in Mac OS X
10.3.1 (and later)
R1002050080
Setting up TCP/IP (DHCP) in Macintosh OS X
R1002049814
Setting up AppleTalk in Macintosh OS X
R1015020363
Installing the Printer for an AppleTalk Connection in Mac OS X 10.3.1 (and
later)
Phaser® 5500 Laser Printer
3-34
Phaser® 5500 Laser Printer
Novell NetWare
This topic includes:
■
■
■
■
■
"Configuration Software for NetWare Networks" on page 3-35
"Quick Setup" on page 3-35
"Advanced Setup" on page 3-35
"NetWare 4.x, NetWare 5.x, and NetWare 6.x Print Server Setup" on page 3-36
"Novell NetWare Troubleshooting" on page 3-36
Configuration Software for NetWare Networks
CentreWare DP configures the printer and the network when using NetWare 4.x, 5.x, and 6.x.
CentreWare DP is a Novell Directory Service (NDS)/Bindery tool used only for Novell
Distributed/Enterprise Print Services (NDPS).
Quick Setup
1. Print the “Configuration Page” and keep it for reference. For information about printing a
“Configuration Page”, go to Reference/Features/Front Panel on the User Documentation
CD-ROM.
2. View the “Configuration Page”, then verify the following:
■ Novell enable is On
■ Frame Type is correctly set.
3. Install CentreWare DP on a Windows-based workstation.
4. Run the CentreWare DP application, then click Setup Wizard on the Printer menu.
5. Select NDS Install, then follow the Setup Wizard steps.
6. Install printer drivers from the Printer Installer and Utilities CD-ROM.
7. Send a print job to the printer.
8. Verify the print-quality of the document. If print-quality problems exist, or if your
document did not print, go to Reference/Troubleshooting on the User Documentation CDROM for more information.
Advanced Setup
The Advanced Setup option of CentreWare DP is a tool that allows you to control how your
devices are configured in your Novell NetWare network environment. This tool is necessary
for connecting your device to more than one file server or queue. For a connection to a single
device and queue, use Setup Wizard.
Copyright © 2004 Xerox Corporation. All Rights Reserved.
3-35
Novell NetWare
NetWare 4.x, NetWare 5.x, and NetWare 6.x Print Server Setup
The Phaser printer defaults enable connection to Novell NetWare without adjustment. Review
the “Configuration Page” and verify the following settings:
■
■
■
■
■
NetWare is enabled
Frame Type matches the frame type of the desired file server
PDL is set to your desired PDL (PostScript or PCL) or to Auto. You may wish to set
PDL to the desired type if only one PDL is used
Desired Novell mode is set to either NDS/BEM, NDS, or BEM (Bindery Emulation
Mode)
Print Server Name
Setting Up NetWare with CentreWare DP
The CentreWare DP software provides the quickest and easiest method for installing a printer
on a network. For more information go to www.xerox.com/office/pmtools, and select your
printer model to access the CentreWare DP User Guide or see CentreWare DP Online Help.
Advanced Setup in Bindery Mode for Novell Directory Services (NDS)
The Advanced Setup option of CentreWare DP provides an additional tool to control how your
printers are configured on a Novell NetWare network environment. This tool is necessary for
connecting a printer to more than one file server or queue.
Novell Distributed/Enterprise Print Services (NDPS/NEPS)
To access Xerox printers in this environment, Xerox Gateway software must be installed on a
system. The latest version of the Xerox Gateway Software is available on the Xerox web site at
www.xerox.com/office/pmtools. Instructions are available on the web site for installing a
printer using NDPS. The web site also contains the Xerox NDPS User Guide.
Novell NetWare Troubleshooting
Troubleshooting for Windows-based computers includes both hardware and software solutions
to eliminate cabling, communication, and connection problems associated with directconnected ports. Complete one of the following procedures (based on the type of port being
used), then print a test page from your software application. If the test page prints, no further
system troubleshooting is necessary. For print-quality problems, go to Reference/
Troubleshooting on the User Documentation CD-ROM.
Phaser® 5500 Laser Printer
3-36
Novell NetWare
Requirements
Verify that you:
■
■
■
Are operating a Windows-based system with CentreWare DP software installed and at
least one printer driver installed
Are a NetWare Network Administrator, an administrative person with ADMIN/
SUPERVISOR, or ADMIN/SUPERVISOR EQUIVALENT within login rights to the
NetWare Server(s) servicing the Phaser printer
Have a basic knowledge of NetWare
Novell NetWare Troubleshooting Quick Check
1. Verify that the printer is plugged in, turned On, and connected to an active network.
2. Verify that the printer is receiving network information by monitoring the LEDs on the
back of the device. When the printer is connected to a functioning network and receiving
traffic, its link LED is green, and its amber traffic LED is flashing rapidly.
3. Verify that the client is logged into the network and printing to the correct print queue.
4. Verify that the user has access to the Phaser printer queue.
5. Verify that the Phaser printer NetWare print queue exists, is accepting jobs, and has a print
server attached. If it does not, use the Setup Wizard in CentreWare DP to reconfigure the
print queue.
6. Print the “Configuration Page”. Verify that Printer Server is enabled. Set the frame type
to the frame type your NetWare server is using.
Note
To determine your NetWare IPX frame type, type config at the Novell console screen.
On networks using multiple IPX frame types, it is critical that the frame type be set
correctly.
7. Go to www.xerox.com/office/support if the above steps fail to resolve the printing
problem.
Novell NetWare Troubleshooting Step-By-Step
These procedures eliminate cabling, communication, and connection problems associated with
network connected printers. The steps are divided into two groups:
■
■
Novell NetWare Hardware Step-by-Step
Novell NetWare Software Step-by-Step
Note
Novell NetWare Software Step-by-Step assumes that you are connected to a Novell
NetWare network with a Windows OS installed on the client workstation. When both of
these procedures are completed, print a test page from your software application. If the test
page prints, no further system troubleshooting is necessary.
Phaser® 5500 Laser Printer
3-37
Novell NetWare
Novell NetWare Hardware Step-By-Step
Note the LED activity on the printer. The green link LED is ON whenever it is connected to an
active network. The amber traffic LED is flickering when data is being received.
1. Verify the following:
■ The cable connections: Use a new cable or connectors if possible
■ Which port your printer is attached to. Connect a functioning network device to your
printer to test the port.
2. Print the “Configuration Page” from your printer. For information about printing
Configuration pages, go to Reference/Features/Front Panel.
3. Review the Connectivity Settings and verify these items:
■ NetWare is enabled
■ Frame Type matches the frame type of the desired file server
Note
To determine your NetWare IPX frame type, type config at the Novell console screen.
On large networks, using multiple IPX frame types, it is critical that the frame type be
set correctly.
PDL is set to your desired PDL (PostScript or PCL) or to Auto
■ NDS Tree (for NetWare 4.x NDS and later) is set for the correct NDS tree name
■ NDS Context (for NetWare 4.x NDS and later) is set for the correct NDS Context
■ Print Server (PServer) Name is set for the name selected for the Phaser printer to act
as a print server
■ Novell Mode is correctly set
4. If changes are made, reset the printer. Once the printer has been reset, allow approximately
two minutes for the printer to go through a self test, then log onto the network server.
5. Print out another copy of the “Configuration Page” to verify that the items you modified
were set and kept.
■
Novell NetWare Software Step-By-Step
1. Verify that CentreWare DP and a Phaser printer driver have been loaded on the
workstation.
2. Click Start, click Settings, then click Printers to verify that the printer is installed.
Launching CentreWare DP
1. Click Start, click Programs, then click CentreWare DP.
2. Select the desired printer. If a communications error message appears, your printer is not
able to communicate with your workstation. Verify the printer settings, then return to this
document.
3. With the printer selected, click the Printer drop-down list, then select Advanced Setup.
4. Select one of the following connection methods:
■ Novell Directory Services
■ Bindery
Phaser® 5500 Laser Printer
3-38
Novell NetWare
5. Verify that the information displayed is also contained on the “Configuration Page”. Verify
these items:
a. The queue name of the Phaser printer is set to service. If necessary, create a new
queue to test the printer.
b. The Primary Server lists the server name on the “Configuration Page”.
Printing a Document
1. Click the Tools drop-down list.
2. Select the Send File... menu item, then select the appropriate directory and file for
downloading. Verify that this is a valid file with no errors.
3. Click OK. The file is sent to the printer. If the document does not print, review the Novell
Menu settings on the “Configuration Page”.
Verifying the Network Settings
1. At the CentreWare DP main screen, click the Printer drop-down list, click Properties,
then click Connections.
2. Click the Network Card tab. A new dialog box displays information about frame type and
connectors.
3. Verify that the printer is enabled and the connector and frame type are correct. If changes
are made, reset the printer from the front panel.
4. Re-print a test page. If the test print does not print, go to www.xerox.com/office/support.
Phaser® 5500 Laser Printer
3-39
Phaser® 5500 Laser Printer
UNIX (Linux)
This topic includes:
■
■
"Quick Install Steps" on page 3-40
"Additional Resources" on page 3-41
Your printer supports connection to a variety of UNIX platforms through the parallel and
network interface. The workstations currently supported by CentreWare for UNIX/Linux to a
network-connected printer are:
■
■
■
■
■
■
■
Sun Solaris
IBM AIX
Hewlett-Packard HP-UX
DEC UNIX
Linux (i386)
Linux (PPC)
SGI IRIX
The following procedures enable you to connect your printer using any of the supported
versions of UNIX or Linux listed above.
Quick Install Steps
From the Printer
1. Verify that both TCP/IP protocol and the proper connector are enabled.
2. At the printer’s front panel, select one of these IP address options:
■ Allow the printer to set up a DHCP address.
■ Enter the IP address manually.
3. Print the “Configuration Page” and keep it for reference. For information about printing
Configuration pages, go to Reference/Features/Front Panel on the User Documentation
CD-ROM.
Copyright © 2004 Xerox Corporation. All Rights Reserved.
3-40
UNIX (Linux)
From Your Computer
1. Access www.xerox.com/office/drivers.
2. Select your printer, the platform you are running (UNIX), and file type (Drivers).
3. Click Go to Downloads.
4. From the list of files provided, download the PrinterPackageXPXX and the file that
matches your operating system.
5. Print a test page.
6. Verify the print quality of the printed page.
Note
If print-quality problems exist, or if your job did not print, go to Reference/
Troubleshooting on the User Documentation CD-ROM. You can also access
PhaserSMART Technical Support through CentreWare IS.
Launch your web browser.
a. Enter the printer’s IP address in the browser’s Address field (http://xxx.xxx.xxx.xxx).
b. Select Support.
c. Click the PhaserSMART Diagnostic Tool link to access PhaserSMART.
Additional Resources
■
■
Information about creating a generic print queue in a specific workstation environment can
be found in the Xerox infoSMART Knowledge Base at www.xerox.com/office/
infoSMART.
Access the Xerox web site for the latest CentreWare for UNIX drivers at www.xerox.com/
office/drivers.
a. Select your printer, the platform you are running (UNIX), and the files you would like
(Drivers).
b. Click Go to Downloads.
c. Select the appropriate CentreWare printer driver for your platform.
d. Also download the PrinterPackage XPXX. It provides the printer-specific features of
CentreWare for UNIX driver.
Phaser® 5500 Laser Printer
3-41
Phaser® 5500 Laser Printer
.
Troubleshooting
This section includes:
■
■
■
■
■
■
■
"Automatic Diagnostic Tools" on page 4-2
"Paper Jams" on page 4-3
"Print-Quality Problems" on page 4-53
"Maintenance" on page 4-58
"Front Panel Messages" on page 4-59
"Moving and Repacking the Printer" on page 4-71
"Additional Resources" on page 4-73
Note
For network troubleshooting, go to Reference/Connections & Networks on the User
Documentation CD-ROM.
Copyright © 2004 Xerox Corporation. All Rights Reserved.
4-1
Phaser® 5500 Laser Printer
Automatic Diagnostic Tools
This topic includes:
■
■
■
"PhaserSMART Technical Support" on page 4-2
"Front Panel i Button" on page 4-2
"PrintingScout" on page 4-2
Xerox provides several automatic diagnostic tools to help you produce and maintain print
quality.
PhaserSMART Technical Support
PhaserSMART Technical Support is an automated, Internet-based support system. Use your
default web browser to send diagnostic information from your printer to our web site for
analysis. PhaserSMART Technical Support examines the information, diagnoses the problem,
and proposes a solution. If the problem is not resolved with the solution, PhaserSMART
Technical Support assists you in opening a Service Request with Xerox Customer Support.
To access PhaserSMART Technical Support:
1. Go to www.phaserSMART.com.
2. Enter your printer’s IP address in the browser address window.
If you have other questions or problems, click the appropriate PhaserSMART Technical
Support topic to continue.
Front Panel i Button
Your printer’s front panel provides you with information and troubleshooting help. When an
error or warning condition occurs, the front panel displays a message informing you of the
problem. In many cases, the front panel also displays an animated graphic showing the
location of the problem, such as the location of a paper jam.
To view information about how to fix the problem, press the front panel’s information button,
which is labeled with an “i”. You can press the i button at any time to get additional
information about the message or menu displayed on the front panel.
PrintingScout
PrintingScout is a tool that is installed with your Windows printer driver. It automatically
checks the printer status when you send a print job. If the printer is unable to print your job,
PrintingScout automatically displays a message on your computer screen to let you know that
the printer needs attention. The message also explains how to fix the problem.
Note
PrintingScout is available from the Windows printer driver for printer connected to the
network via TCP/IP.
Copyright © 2004 Xerox Corporation. All Rights Reserved.
4-2
Phaser® 5500 Laser Printer
Paper Jams
This topic includes:
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
"Jam at A" on page 4-4
"Jam at B" on page 4-5
"Jam at B and C" on page 4-8
"Jam at C" on page 4-12
"Jam at D" on page 4-14
"Jam at D and A" on page 4-15
"Jam at E" on page 4-18
"Jam at F" on page 4-21
"Jam at G" on page 4-22
"Jam at H" on page 4-24
"Jam at the Stacker Upper Tray" on page 4-25
"Paper Size Jam in Tray 1 (MPT)" on page 4-26
"Paper Size Jam in Trays 2-5" on page 4-28
"Paper Size Jam in Tray 6" on page 4-30
"Jam at Tray 2, 3, 4, or 5" on page 4-33
"Jam at Tray 1 (MPT)" on page 4-35
"Jam at Tray 2 and Door A" on page 4-37
"Jam at Tray 3 and Door B" on page 4-41
"Jam at Tray 4 or 5 and Door C" on page 4-46
"Jam at Tray 6" on page 4-50
E
A
D
F
G
H
B
C
5500-208
5500-070
Copyright © 2004 Xerox Corporation. All Rights Reserved.
4-3
Paper Jams
Videos are available with instructions for clearing paper jams. Videos are located
on the User Documentation CD-ROM and at www.xerox.com/office/5500support.
Jam at A
Follow these steps to clear the jam.
Warning
Use caution; some components inside Door A may be hot.
1. Open Door A.
A
E
A
D
5500-001
2. Pull the jammed paper out of the printer. If necessary, press the green handle to move the
paper to make it easier to remove. Confirm that all paper fragments are removed.
E
5500-002
Phaser® 5500 Laser Printer
4-4
Paper Jams
3. Close Door A.
E
A
D
5500-003
Jam at B
Follow these steps to clear the jam.
1. If the printer has the 2000-Sheet Feeder (Tray 6), slide the feeder away from the printer.
5500-230
Phaser® 5500 Laser Printer
4-5
Paper Jams
2. Open Door B.
B
C
5500-004
3. Pull the jammed paper out of the printer. Confirm that all paper fragments are removed.
B
C
5500-005
Phaser® 5500 Laser Printer
4-6
Paper Jams
4. Close Door B.
B
C
5500-006
5. If the printer has the 2000-Sheet Feeder (Tray 6), slide the feeder firmly against the printer.
5500-231
Phaser® 5500 Laser Printer
4-7
Paper Jams
Jam at B and C
Follow these steps to clear the jam.
1. If the printer has the 2000-Sheet Feeder (Tray 6), slide the feeder away from the printer.
5500-230
2. Open Door B.
B
C
5500-004
Phaser® 5500 Laser Printer
4-8
Paper Jams
3. Pull the jammed paper out of the printer. Confirm that all paper fragments are removed.
B
C
5500-005
4. Close Door B.
B
C
5500-006
Phaser® 5500 Laser Printer
4-9
Paper Jams
5. Open Door C.
B
C
5500-007
6. Pull the jammed paper out of the printer. Confirm that all paper fragments are removed.
B
C
5500-008
Phaser® 5500 Laser Printer
4-10
Paper Jams
7. Close Door C.
B
C
5500-009
8. If the printer has the 2000-Sheet Feeder (Tray 6), slide the feeder firmly against the printer.
5500-231
Phaser® 5500 Laser Printer
4-11
Paper Jams
Jam at C
Follow these steps to clear the jam.
1. If the printer has the 2000-Sheet Feeder (Tray 6), slide the feeder away from the printer.
5500-230
2. Open Door C.
B
C
5500-007
Phaser® 5500 Laser Printer
4-12
Paper Jams
3. Pull the jammed paper out of the printer. Confirm that all paper fragments are removed.
B
C
5500-008
4. Close Door C.
B
C
5500-009
5. If the printer has the 2000-Sheet Feeder (Tray 6), slide the feeder firmly against the printer.
5500-231
Phaser® 5500 Laser Printer
4-13
Paper Jams
Jam at D
Follow these steps to clear the jam.
1. Open Door D.
E
A
D
B
5500-027
2. Pull the jammed paper out of the printer. Confirm that all paper fragments are removed.
E
A
D
B
5500-028
Phaser® 5500 Laser Printer
4-14
Paper Jams
3. Close Door D.
E
A
D
B
5500-029
Jam at D and A
Follow these steps to clear the jam.
1. Open Door D.
E
A
D
B
5500-027
Phaser® 5500 Laser Printer
4-15
Paper Jams
2. Pull the jammed paper out of the printer. Confirm that all paper fragments are removed.
E
A
D
B
5500-028
3. Close Door D.
E
A
D
B
5500-029
Phaser® 5500 Laser Printer
4-16
Paper Jams
4. Open Door A.
Warning
Use caution; some components inside Door A may be hot.
A
E
A
D
5500-001
5. Pull the jammed paper out of the printer. If necessary, press the green handle to move the
paper to make it easier to remove. Confirm that all paper fragments are removed.
E
5500-002
Phaser® 5500 Laser Printer
4-17
Paper Jams
6. Close Door A.
E
A
D
5500-003
Jam at E
Follow these steps to clear the jam.
Warning
Use caution; some components inside Door A may be hot.
1. Open Door A.
A
E
A
D
5500-001
Phaser® 5500 Laser Printer
4-18
Paper Jams
2. Open Door E.
E
5500-010
3. Pull the jammed paper out of the printer. Confirm that all paper fragments are removed.
5500-011
Phaser® 5500 Laser Printer
4-19
Paper Jams
4. Close Door E.
E
5500-012
5. Close Door A.
E
A
D
5500-003
Phaser® 5500 Laser Printer
4-20
Paper Jams
Jam at F
Follow these steps to clear the jam.
1. Open Door F.
E
A
D
B
5500-013
2. Pull the jammed paper out of the printer. Confirm that all paper fragments are removed.
E
E
A
A
D
D
B
B
5500-014
Phaser® 5500 Laser Printer
4-21
5500-273
Paper Jams
3. Close Door F.
E
A
D
B
5500-015
Jam at G
Follow these steps to clear the jam. On the front panel of the printer, press the i button to view
information about the front panel message.
1. If visible, pull the jammed paper out of the stacker upper tray.
E
A
D
B
C
5500-205
Phaser® 5500 Laser Printer
4-22
Paper Jams
2. Open Door G.
5500-186
3. Depending on the instructions shown on the front panel, open handle 2a, handle 2b, or
handle 3 as shown on the instruction labels.
Note
If the stapler is in the way, slide the stapler toward you then to the right.
4.
5.
6.
7.
If you opened handle 2a or handle 2b, rotate knob 2c counterclockwise as needed.
Pull the jammed paper out of the printer. Confirm that all paper fragments are removed.
Close the handles opened in Step 3.
Close Door G.
E
A
D
B
C
5500-018
Phaser® 5500 Laser Printer
4-23
Paper Jams
Jam at H
Follow these steps to clear the jam.
1. Lift Door H.
5500-270
2. Pull the jammed paper out of the printer. Confirm that all paper fragments are removed.
5500-202
3. Close Door H.
5500-271
Phaser® 5500 Laser Printer
4-24
Paper Jams
Jam at the Stacker Upper Tray
Follow these steps to clear the jam.
1. Pull the jammed paper out of the stacker upper tray.
2. Open Door G.
E
A
D
B
C
5500-025
3. Close Door G.
E
A
D
B
C
5500-018
Phaser® 5500 Laser Printer
4-25
Paper Jams
Paper Size Jam in Tray 1 (MPT)
Follow these steps to clear the paper size jam in Tray 1.
1. Verify that the width guides are pressed against the paper.
5500-220
2. If the paper size and type shown on the front panel match the size and type of the paper in
the tray, press the OK button.
3. If the paper size shown on the front panel does not match the size of the paper in the tray,
do the following:
a. Select Change Paper Size, then press the OK button.
b. Select Auto Sensed, Custom, or a listed paper size, then press the OK button.
c. If you selected Custom, specify the width and height of the paper. Select Custom
Width, press the OK button, scroll to the width of the paper, then press the OK
button. Select Custom Height, press the OK button, scroll to the height of the paper,
then press the OK button.
4. Open Door A.
Warning
Use caution; some components inside Door A may by hot.
A
E
A
D
5500-001
Phaser® 5500 Laser Printer
4-26
Paper Jams
5. Pull the jammed paper out of the printer. If necessary, press the green handle to move the
paper to make it easier to remove. Confrim that all paper fragments are removed.
E
5500-002
6. Close Door A.
E
A
D
5500-003
Phaser® 5500 Laser Printer
4-27
Paper Jams
Paper Size Jam in Trays 2-5
Follow these steps to clear the paper size jam in Trays 2-5.
1. Pull out the tray specified on the front panel.
5500-030
2. Verify that the length and width guides are pressed against the paper.
5500-064
5500-063
3. Push the tray completely into the printer.
5500-032
Phaser® 5500 Laser Printer
4-28
Paper Jams
4. Specify the size of the paper by doing the following:
a. In the front panel menus, select Printer Setup, then press the OK button.
b. Select Paper Handling Setup, then press the OK button.
c. Select Tray [2 - 5] Setup, then press the OK button.
d. Select Auto Sensed, Custom, or a listed paper size, then press the OK button.
e. If you selected Custom, specify the width and height of the paper. Select Custom
Width, press the OK button, scroll to the width of the paper, then press the OK
button. Select Custom Height, press the OK button, scroll to the height of the paper,
then press the OK button.
5. Open Door A.
Warning
Use caution; some components inside Door A may be hot.
A
E
A
D
5500-001
6. Pull the jammed paper out of the printer. If necessary, press the green handle to move the
paper to make it easier to remove. Confirm that all paper fragments are removed.
E
5500-002
Phaser® 5500 Laser Printer
4-29
Paper Jams
7. Close Door A.
E
A
D
5500-003
Paper Size Jam in Tray 6
Follow these steps to clear the paper size jam in Tray 6.
1. Pull out Tray 6.
5500-239
Phaser® 5500 Laser Printer
4-30
Paper Jams
2. Verify that the length and width guides are set correctly
Note
The default setting is for 8.5 x 11 in. paper. You must change the guides for A4 paper.
11"
A4
A4
A4
8.5"
11"
11"
A4
A4
11"
5500-240
3. Push the tray completely into the printer.
5500-115
4. Specify the size of the paper by doing the following:
a. In the front panel menus, select Printer Setup, then press the OK button.
b. Select Paper Handling Setup, then press the OK button.
c. Select Tray 6 Setup, then press the OK button.
d. Select Auto Sensed or a listed paper size, then press the OK button.
Phaser® 5500 Laser Printer
4-31
Paper Jams
5. Open Door A.
Warning
Use caution; some components inside Door A may be hot.
A
E
A
D
5500-001
6. Pull the jammed paper out of the printer. If necessary, press the green handle to move the
paper to make it easier to remove. Confirm that all paper fragments are removed.
E
5500-002
Phaser® 5500 Laser Printer
4-32
Paper Jams
7. Close Door A.
E
A
D
5500-003
Jam at Tray 2, 3, 4, or 5
Follow these steps to clear the jam.
1. Pull the tray specified on the front panel completely out of the printer.
A
B
C
5500-210
Phaser® 5500 Laser Printer
4-33
Paper Jams
2. Pull jammed paper from the printer tray slot. Confirm that all paper fragments are
removed.
5500-214
3. Remove crumpled paper from the tray.
5500-031
4. Verify that the paper is loaded correctly in the tray and that the guides are pressed against
the paper.
5500-063
Phaser® 5500 Laser Printer
4-34
5500-064
Paper Jams
5. Insert the tray and push it completely into the printer.
A
B
C
5500-216
Jam at Tray 1 (MPT)
Follow these steps to clear the jam.
1. Open Door A.
A
E
A
D
5500-001
Phaser® 5500 Laser Printer
4-35
Paper Jams
2. Pull the jammed paper out of the printer. If necessary, press the green handle to move the
paper to make it easier to remove. Confirm that all paper fragments are removed.
E
5500-002
3. Remove jammed or crumpled paper from Tray 1 (MPT), then close the tray.
D
B
5500-048
Phaser® 5500 Laser Printer
4-36
Paper Jams
4. Close Door A.
E
A
D
5500-003
5. Verify that the paper is loaded correctly in the tray and that the guides are pressed against
the paper.
5500-220
Jam at Tray 2 and Door A
Follow these steps to clear the jam.
Warning
Use caution; some components inside Door A may be hot.
Phaser® 5500 Laser Printer
4-37
Paper Jams
1. Open Door A.
A
E
A
D
5500-001
2. Pull the jammed paper out of the printer. If necessary, press the green handle to move the
paper to make it easier to remove. Confirm that all paper fragments are removed.
E
5500-002
Phaser® 5500 Laser Printer
4-38
Paper Jams
3. Close Door A.
E
A
D
5500-003
4. Pull Tray 2 completely out of the printer.
A
B
C
5500-210
5. Pull jammed paper from the printer tray slot. Confirm that all paper fragments are
removed.
5500-214
Phaser® 5500 Laser Printer
4-39
Paper Jams
6. Remove crumpled paper from the tray.
5500-031
7. Verify that the paper is loaded correctly in the tray and that the length and width guides are
pressed against the paper.
5500-063
Phaser® 5500 Laser Printer
4-40
5500-064
Paper Jams
8. Insert the tray and push it completely into the printer.
A
B
C
5500-216
Jam at Tray 3 and Door B
Follow these steps to clear the jam.
1. If the printer has the 2000-Sheet Feeder (Tray 6), slide the feeder away from the printer.
5500-230
Phaser® 5500 Laser Printer
4-41
Paper Jams
2. Open Door B.
B
C
5500-004
3. Pull the jammed paper out of the printer. Confirm that all paper fragments are removed.
B
C
5500-005
Phaser® 5500 Laser Printer
4-42
Paper Jams
4. Close Door B.
B
C
5500-006
5. If the printer has the 2000-Sheet Feeder (Tray 6), slide the feeder firmly against the printer.
5500-231
Phaser® 5500 Laser Printer
4-43
Paper Jams
6. Pull Tray 3 completely out of the printer.
A
B
C
5500-211
7. Pull jammed paper from the printer tray slot. Confirm that all paper fragments are
removed.
5500-215
8. Remove crumpled paper from the tray.
5500-250
Phaser® 5500 Laser Printer
4-44
Paper Jams
9. Verify that the paper is loaded correctly in the tray and that the length and width guides are
pressed against the paper.
5500-064
5500-063
10. Insert the tray and push it completely into the printer.
A
B
C
5500-217
Phaser® 5500 Laser Printer
4-45
Paper Jams
Jam at Tray 4 or 5 and Door C
Follow these steps to clear the jam.
1. If the printer has the 2000-Sheet Feeder (Tray 6), slide the feeder away from the printer.
5500-230
2. Open Door C.
B
C
5500-007
Phaser® 5500 Laser Printer
4-46
Paper Jams
3. Pull the jammed paper out of the printer. Confirm that all paper fragments are removed.
B
C
5500-008
4. Close Door C.
B
C
5500-009
5. If the printer has the 2000-Sheet Feeder (Tray 6), slide the feeder firmly against the printer.
5500-231
Phaser® 5500 Laser Printer
4-47
Paper Jams
6. Pull the tray specified on the front panel completely out of the printer.
A
B
C
5500-212
7. Pull jammed paper from the printer tray slot. Confirm that all paper fragments are
removed.
D
B
C
5500-051
8. Remove crumpled paper from the tray.
5500-250
Phaser® 5500 Laser Printer
4-48
Paper Jams
9. Verify that the paper is loaded correctly in the tray and that the length and width guides are
pressed against the paper.
5500-063
5500-064
10. Insert the tray and push it completely into the printer.
A
B
C
5500-216
Phaser® 5500 Laser Printer
4-49
Paper Jams
Jam at Tray 6
Follow these steps to clear the jam.
1. If Tray 1 is open, remove the paper from the tray and close it.
D
B
5500-221
2. Slide the Tray 6 Feeder away from the printer.
5500-230
Phaser® 5500 Laser Printer
4-50
Paper Jams
3. Open Door J and lift the access handle.
5500-232
5500-234
4. Pull the jammed paper out of the printer. Confirm that all paper fragments are removed.
5500-235
Phaser® 5500 Laser Printer
4-51
Paper Jams
5. Close the jam access handle and close Door J.
5500-236
5500-237
6. Slide the Tray 6 Feeder firmly against the printer.
5500-231
Phaser® 5500 Laser Printer
4-52
Phaser® 5500 Laser Printer
Print-Quality Problems
Your printer is designed to produce consistently high-quality prints. If you observe printquality problems, use the information in this topic to diagnose the problem. For detailed,
online support information, go to www.xerox.com/office/5500infoSMART.
For best results, use only Xerox Printing Media. For information on supported paper types
and weights, see Reference/Printing/Supported Papers on the User Documentation CD-ROM.
Caution
Damage caused by using unsupported paper, transparencies, and other specialty media is
not covered by the Xerox warranty, service agreement, or Total Satisfaction Guarantee.
The Total Satisfaction Guarantee is available in the United States and Canada. Coverage
may vary outside these areas; please contact your local representative for details.
Use the following table to find specific solutions to print-quality problems.
Diagnosing Print-Quality Problems
Problem
Causes
Solutions
Light Prints
1. The paper may be damp.
1. Replace the paper.
The overall image is lighter
than normal.
2. You may be using Draft
mode.
2. Turn off Draft mode.
3. The toner level may be low.
Blank Prints
The entire printed page is
blank with no visible print.
3. If the toner cartridge is low on
toner, replace it.
4. Drum cartridge near end of
life.
4. Replace drum cartridge.
1. If you just installed a new
drum cartridge, the yellow
sealing tape may still be in
place.
1. Remove the tape.
2. Multiple sheets may have
been fed from the paper tray
at the same time.
3. Printable data may not have
been received from the
computer.
2. Remove the paper from the
paper tray and fan it. Also,
ensure that the paper is correctly
loaded in the tray.
3. Print a Configuration Page.
■
■
If the Configuration Page
prints correctly, check the
interface cable between the
computer and printer, the
printer setup, and application
software.
If the Configuration Page is
blank, replace the drum
cartridge then reprint the
Configuration Page. If the
Configuration Page still is
blank, contact your Customer
Support Center.
Copyright © 2004 Xerox Corporation. All Rights Reserved.
4-53
Print-Quality Problems
Diagnosing Print-Quality Problems (Continued)
Problem
Black Prints
The entire printed page is
black.
Causes
1. The drum cartridge may be
defective.
Solutions
1. Replace the drum cartridge.
2. Print a Configuration Page.
2. Printable data from the
computer may be corrupted.
■
■
Horizontal Line Deletions
There are areas of print
deletions that appear across
the paper.
If the Configuration Page
prints correctly, check the
interface cable between the
computer and the printer,
and the application software.
If the connections appear
normal, contact your
Customer Support Center.
1. The drum cartridge may not
be installed correctly.
1. Remove and re-install the drum
cartridge.
2. The drum cartridge may be
defective or at the end of its
life.
2. Replace the drum cartridge.
3. Replace the transfer roller (in the
maintenance kit).
3. The transfer roller may be
defective.
Vertical Line Deletions
There are areas of print
deletions that form narrow
lines.
1. The paper may be defective
with creases, folds, etc.
1. Replace the paper.
2. The drum cartridge may be
defective or at the end of its
life.
3. Replace the transfer roller (in the
maintenance kit).
2. Replace the drum cartridge.
3. The transfer roller may be
defective.
Phaser® 5500 Laser Printer
4-54
Print-Quality Problems
Diagnosing Print-Quality Problems (Continued)
Problem
Horizontal Dark Streaks
There are black lines that
appear horizontally on the
page.
Causes
1. The drum cartridge may be
defective or at the end of its
life.
2. The paper path may be
contaminated with toner.
3. The fuser may be defective.
Repetitive Vertical Dark
Streaks
1. The paper path may be
contaminated with toner.
There are black lines that
appear vertically on the
page. For more information,
see "Repeating Defects" on
page 4-57.
2. The drum cartridge may be
defective or at the end of its
life.
Dark Spots or Marks
There are dark spots or
marks that appear in a
random pattern on the page.
Solutions
1. Replace the drum cartridge.
2. Print several blank sheets of
paper to remove the toner
accumulations.
3. Replace the fuser (in the
maintenance kit).
1. Print several blank sheets of
paper to remove the toner
accumulations.
2. Replace the drum cartridge.
3. The fuser may be defective.
3. Replace the fuser (in the
maintenance kit).
4. The transfer roller may be
defective.
4. Replace the transfer roller (in the
maintenance kit).
1. The paper path may be
contaminated with toner.
1. Print several blank sheets of
paper to remove the toner
accumulations.
2. The drum cartridge may be
defective.
3. The fuser may be defective.
4. The transfer roller may be
defective.
2. Replace the drum cartridge.
3. Replace the fuser (in the
maintenance kit).
4. Replace the transfer roller (in the
maintenance kit).
Phaser® 5500 Laser Printer
4-55
Print-Quality Problems
Diagnosing Print-Quality Problems (Continued)
Problem
Unfused or Partially Fused
Image
The printed image is not fully
fused to the paper and easily
rubs off.
Causes
Solutions
1. The paper may be damp.
1. Replace the paper.
2. Heavy or unusual paper may
be in the tray.
2. Replace the paper with an
approved paper type then do the
following:
3. The printer may be located
in an environment with
extreme temperature or
humidity.
■
4. The fuser may be defective.
■
At the printer’s front panel,
select Paper Handling
Setup, then select Fuser
Configuration.
Adjust the fuser setting for
the paper type selected.
3. Verify that the printer is located
in an environment with the
temperature between 5° and
32° C (41° and 89° F) and the
relative humidity between 15%
and 85%. Move the printer to a
suitable area, away from air
conditioning vents, open loading
docks, etc.
4. Replace the fuser (in the
maintenance kit).
Wrinkled Prints
The pages are wrinkled,
creased, or torn.
1. The paper is not loaded
correctly in the appropriate
tray.
1. Verify that the paper is correctly
loaded in the appropriate tray.
2. The paper may be in poor
condition.
3. Replace the paper.
3. The paper may be damp.
2. Replace the paper.
4. Replace the fuser (contained in
the maintenance kit).
4. The fuser may be at the end
of its life.
Blurred Prints
The image is blurred at the
edges.
1. The paper may be in poor
condition.
1. Replace the paper.
2. The paper may be damp.
3. Replace the drum cartridge.
2. Replace the paper.
3. The drum cartridge may be
defective.
Phaser® 5500 Laser Printer
4-56
Print-Quality Problems
Diagnosing Print-Quality Problems (Continued)
Problem
Random or Spot Deletions
Areas of the print are
extremely light or missing.
Causes
Solutions
1. The paper may be in poor
condition.
1. Replace the paper.
2. The paper may be damp.
3. Replace the drum cartridge.
2. Replace the paper.
3. The drum cartridge may be
defective or at the end of its
life.
Repeating Defects
Use the following table to determine the supply that needs replacing.
Marks or voids are regularly
repeated on the page.
Defect Spacing
Supply to Replace
44 mm (1.73 in.)
drum cartridge
56.5 mm (2.22 in.)
drum cartridge
58.7 mm (2.31 in.)
transfer roller
94.2 mm (3.72 in.)
drum cartridge
94.2 mm (3.72 in.)
fuser
Different supplies may create print defects with similar measurements.
To identify the faulty supply:
1. Replace the drum cartridge (do not discard the packaging).
2. If the problem continues:
a. Remove and repackage the new drum cartridge.
b. Reinstall the original drum cartridge.
c. Replace the maintenance kit (fuser and transfer roller).
3. If the problem continues, contact your Customer Support Center.
To order Xerox supplies, contact your local reseller or go to
www.xerox.com/office/5500supplies.
Phaser® 5500 Laser Printer
4-57
Phaser® 5500 Laser Printer
Maintenance
For safety information, go to Reference/Troubleshooting/User Safety on the User
Documentation CD-ROM.
Your printer needs little maintenance to keep it producing quality prints. Certain routine
maintenance items need to be ordered occasionally:
■
■
Maintenance Kit
Drum Cartridge
Access the “Supplies Usage Page” from the printer’s front panel, from CentreWare IS, or print
the “Usage Profile” at the printer’s front panel.
Order extra printer supplies when the printer’s front panel displays a warning that the supply is
low or near the end of life. You must replace the supply when the front panel displays an error
message that the supply is empty or at the end of its life.
For information about supplies, go to www.xerox.com/office/5500supplies. Each supply
includes installation instructions with the packaging.
Caution
Use of non-Xerox supplies is not recommended. The Xerox Warranty, Service
Agreements, and Total Satisfaction Guarantee do not cover damage, malfunction, or
degradation of performance caused by use of non-Xerox supplies, or the use of Xerox
supplies not specified for this printer. The Total Satisfaction Guarantee is available in the
United States and Canada. Coverage may vary outside these areas; please contact your
local representative for details.
Cleaning the Outside of the Printer
You can clean the outside of the printer with a soft, damp, cloth. You can use a cloth moistened
with a mild neutral detergent to remove stains; do not spray detergent directly onto the printer.
Warning
To prevent electric shock, turn the printer off and unplug the power cord from the
electrical outlet before cleaning the printer.
Do not use a vacuum cleaner to clean the printer. Do not lubricate the printer with oil.
Copyright © 2004 Xerox Corporation. All Rights Reserved.
4-58
Phaser® 5500 Laser Printer
Front Panel Messages
This topic includes:
■
■
"Status Messages" on page 4-59
"Errors and Warnings" on page 4-60
Your printer’s front panel provides you with information and troubleshooting help. When an
error or warning condition occurs, the front panel displays a message informing you of the
problem. In many cases, the front panel also displays an animated graphic showing the
location of the problem, such as the location of a paper jam.
To view information about how to fix the problem, press the front panel’s information button,
which is labeled with an “i”. You can press the i button at any time to get additional
information about the message or menu displayed on the front panel.
1. Front panel display
Phaser 7750
Tray 2 Paper Type
Plain Paper
Heavy Plain Paper
Phaser Series-25 Premium
Transparency
Exit
1
2. Information button
2
7750-156
Some of the status messages that appear in the front panel are listed below:
Status Messages
Status Message
Description
Ready to Print
The printer is ready to receive print jobs.
Processing data - Please wait
The printer is processing data; wait until Ready
to Print or Printing is displayed.
Receiving data - Please wait
The printer is receiving data; wait until Ready to
Print or Printing is displayed.
Printing page x of y
A print job is printing; wait until Ready to Print is
displayed.
Warming up - Please wait
The printer is warming up. Print jobs can be
processed but not printed.
Copyright © 2004 Xerox Corporation. All Rights Reserved.
4-59
Front Panel Messages
Errors and Warnings
The printer displays error or warning messages in the front panel display.
When an error occurs, PrintingScout displays an instant notification on your computer screen
that the printer needs attention.
The front panel i button also provides valuable information about errors and warnings.
Hardware or software failures that may require service support are presented as fatal errors.
When the printer’s front panel displays a fatal error message, the LED blinks red. A fatal error
message replaces the status lines.
For more information on jams, see Reference/Troubleshooting/Paper Jams on the User
Documentation CD-ROM.
Error or Warning Messages
Message
Description
Close Door [A| B| C| D| E| F| G| H| J]
Close the specified door to continue printing.
Close Printer Front Door
Close the Printer Front Door to continue printing.
Configuration Card Missing
Without a properly functioning Configuration Card, the
printer will perform as a base model (non-networking)
printer.
1. Turn off power.
2. Open interface cover.
3. Insert Configuration Card, ensuring proper orientation.
4. Close interface cover.
5. Turn on power.
Drum Cartridge Failure (J7-1)
The Drum Cartridge has failed and it must be replaced.
Warning - Use caution, some components inside Door A
may be hot.
1. Open Door A.
2. Open the Printer Front Door.
3. Lift the Drum Cartridge latch and remove the cartridge.
4. Replace with P/N 113R00670.
5. Close Door A.
6. Close the Printer Front Door.
Drum Cartridge Failure (J4-1)
The Drum Cartridge has failed and it must be reseated.
Warning - Use caution, some components inside Door A
may be hot.
1. Open Door A.
2. Open the Printer Front Door.
3. Lift the Drum Cartridge latch and remove the cartridge.
4. Reinsert the Drum Cartridge.
5. Close Door A.
6. Close the Printer Front Door.
7. If error continues, replace Drum Cartridge with
P/N 113R00670.
Phaser® 5500 Laser Printer
4-60
Front Panel Messages
Error or Warning Messages (Continued)
Message
Description
Drum Cartridge Is Near End Of Life
The Drum Cartridge is near the end of its life.
Order replacement P/N 113R00670.
Duplex Unit Failure
An error was detected in the Duplex Unit. Printing
continues single-sided.
1. Turn power off.
2. Verify Duplex wire harness is properly connected by
unplugging and reconnecting.
3. Turn power on.
4. If error continues, call Service
Duplicate IP address detected
Another device on the network is using the IP address
assigned to this printer. Change the IP address of the
printer or the other device.
Exit Unit Failure
An error was detected in the Exit Unit. Printing continues
single-sided.
1. Turn power off.
2. Remove and reinstall the Exit Unit.
3. Turn power on.
4. If error continues, call Service.
Finisher Failure
An error was detected in the Finisher.
1. Turn power off. Printing continues using the Standard
Output Tray.
2. Verify Finisher wire harnesses are properly connected
by unplugging and reconnecting.
3. Turn power on.
4. If error continues, call Service.
Finisher Logic Board Failure
An error was detected from the Finisher Logic Board
NVRAM memory. Printing continues using the Standard
Output Tray.
1. Turn power off, then on.
2. If error continues, call Service.
Humidity Sensor Failure
An error was detected in the humidity sensor. Print quality
may be degraded.
1. Turn power off, then on.
2. If error continues, call Service.
Insert Tray [2 | 3 | 4 | 5 | 6]
Reinsert the indicated tray to continue printing.
Phaser® 5500 Laser Printer
4-61
Front Panel Messages
Error or Warning Messages (Continued)
Message
Description
Install Or Reseat Drum Cartridge
The Drum Cartridge is missing or misinstalled.
Warning - Use caution, some components inside Door A
may be hot.
1. Open Door A.
2. Open the Printer Front Door.
3. If the Drum Cartridge is present, reseat it. If not, install
P/N 113R00670.
4. Close Door A.
5. Close the Printer Front Door.
Install Or Reseat Toner Cartridge Or
Cartridge Failure
The Toner Cartridge is missing, misinstalled or failed.
1. Open the Printer Front Door.
2. If the Toner Cartridge is present, reseat it. If not, install
P/N 113R00668.
3. Close the Printer Front Door.
4. If error continues, install a new Toner Cartridge.
Without a properly functioning Configuration Card, the
printer will perform as a base model (non-networking)
printer.
Invalid Configuration Card
1. Turn off power.
2. Open interface cover.
3. Replace Configuration Card, ensuring proper
orientation.
4. Close interface cover.
5. Turn on power.
Jam At A; Open Door A To Clear
(Jam E1-2, E1-6, E3-1, E3-2, E3-6,
E4-1, E4-3, E4-5, F4-12, F4-16, F4-22)
Warning - Use caution, some components inside Door A
may be hot.
1. Open Door A.
2. Remove the jammed paper. Press the green handle if
necessary.
3. Close Door A.
Jam At B And C; Open Doors B And
C To Clear (Jam C3-2, C4-2)
1. Open Door B.
2. Remove the jammed paper.
3. Close Door B.
4. Open Door C.
5. Remove the jammed paper.
6. Close Door C.
Jam At B; Open Door B To Clear
(Jam C3-3, C4-3, C5-3, C8-2)
1. Open Door B.
2. Remove the jammed paper.
3. Close Door B.
Jam At C; Open Door C To Clear
(Jam C8-3, C8-4)
1. Open Door C.
2. Remove the jammed paper.
3. Close Door C.
Phaser® 5500 Laser Printer
4-62
Front Panel Messages
Error or Warning Messages (Continued)
Message
Description
Jam At D And A; Open Doors D and
A To Clear (Jam C6-1, C6-2)
Warning - Use caution, some components inside Door A
may be hot.
1. Open Door D.
2. Remove the jammed paper.
3. Close Door D.
4. Open Door A.
5. Remove the jammed paper. Press the green handle if
necessary.
6. Close Door A.
1. Open Door D.
Jam At D; Open Door D To Clear
(Jam C8-6)
2. Remove the jammed paper.
3. Close Door D.
Jam At E; Open Door A Then E To
Clear (Jam E4-6, E8-2)
Warning - Use caution, some components inside Door A
may be hot.
1. Open Door A.
2. Open Door E.
3. Remove the jammed paper.
4. Close Door E
5. Close Door A.
Jam At F; Open Door F To Clear (Jam
F4-17, F4-23, F4-26, F4-32, F4-36,
F4-51, F4-52, F4-71, F4-72, F4-76,
F4-82, F4-83, F4-86)
1. Open Door F.
Jam At G; Open Door G To Clear
(Jam F4-42, F4-43, F4-47, F4-48,
F4-54, F4-74, F4-78, F4-85, F4-88)
1. Open Door G. Follow the instructions inside the door.
2. Pull the jammed paper out to the right.
3. Close Door F.
2. Open handle 2a, 2b, or 3.
3. Remove the jammed paper.
4. Close handle 2a, 2b, or 3.
5. Close Door G.
Jam At G; Open Door G To Clear
(Jam F4-46, F4-53, F4-73, F4-77,
F4-84, F4-87)
1. Open Door G. Follow the instructions inside the door.
2. Open handle 2a or 2b.
3. Turn knob 2c to the left.
4. Remove the jammed paper.
5. Close handle 2a or 2b.
6. Close Door G.
Jam At H; Lift Door H To Clear (Jam
F4-55, F4-56, F4-61, F4-66)
1. Lift Door H.
2. Remove the jammed paper.
3. Close Door H.
Jam At Stacker Upper Tray; Open
Door G To Clear (Jam F4-75)
1. Remove the jammed paper from the Stacker Upper
Tray.
2. Open Door G.
3. Close Door G.
Phaser® 5500 Laser Printer
4-63
Front Panel Messages
Error or Warning Messages (Continued)
Message
Description
Jam At Tray 1 (MPT); Open Door A To
Clear (Jam C9-3)
1. Open Door A.
2. Remove the jammed paper from Door A
and Tray 1 (MPT).
3. Close Door A.
Jam At Tray 2; Open Door A And
Remove Tray To Clear (Jam C1-3)
Warning - Use caution, some components inside Door A
may be hot.
1. Open Door A.
2. Remove the jammed paper. Press the green handle if
necessary.
3. Close Door A.
4. Remove Tray 2.
5. Remove the jammed paper.
6. Reinsert Tray 2.
Jam At Tray 2; Remove Tray To Clear
(Jam C1-2)
1. Remove Tray 2.
2. Remove the jammed paper.
3. Reinsert Tray 2.
Jam At Tray 3; Open Door B And
Remove Tray To Clear (Jam C2-2)
1. Open Door B.
2. Remove the jammed paper.
3. Close Door B.
4. Remove Tray 3.
5. Remove the jammed paper.
6. Reinsert Tray 3.
Jam At Tray 3; Remove Tray To Clear
(Jam C2-1, C2-3)
1. Remove Tray 3.
2. Remove the jammed paper.
3. Reinsert Tray 3.
Jam At Tray 4; Open Door C And
Remove Tray To Clear (Jam C3-1)
1. Open Door C.
2. Remove the jammed paper.
3. Close Door C.
4. Remove Tray 4.
5. Remove the jammed paper.
6. Reinsert Tray 4.
Jam At Tray 4; Remove Tray To Clear
(Jam C3-0)
1. Remove Tray 4.
2. Remove the jammed paper.
3. Reinsert Tray 4.
Jam At Tray 5; Open Door C And
Remove Tray To Clear (Jam C4-0,
C4-1)
1. Open Door C.
2. Remove the jammed paper.
3. Close Door C.
4. Remove Tray 5.
5. Remove the jammed paper.
6. Reinsert Tray 5.
Phaser® 5500 Laser Printer
4-64
Front Panel Messages
Error or Warning Messages (Continued)
Message
Description
Jam At Tray 5; Remove Tray To Clear
(Jam C4-4)
1. Remove Tray 5.
2. Remove the jammed paper.
3. Reinsert Tray 5.
Jam At Tray 6; Slide Out Tray 6
Feeder And Open Door J To Clear
(Jam C5-1, C5-2, C8-5)
1. Lift Tray 1 (MPT).
2. Slide the Tray 6 feeder away from the printer.
3. Open Door J and lift the handle inside.
4. Remove the jammed paper.
5. Close the access handle and Door J.
6. Slide in Tray 6 feeder.
7. Lower Tray 1 (MPT).
Maintenance Kit Is Near End Of Life
The Maintenance Kit (Fuser, Transfer Roller, and feed
rollers) is near the end of its life.
Warning - when the Fuser is replaced, use caution, some
components inside Door A may be hot.
Order replacement P/N 115R00033 if the printer is
powered by 110V or P/N 115R00034 if powered by 220V.
Manual Feed [size*] [type*]
The print job has requested manual feeding.
1. Remove all paper from Tray 1 (MPT).
2. Load paper of the indicated size and type into
Tray 1 (MPT).
No Paper in Tray [2 | 3 | 4 | 5 | 6].
Load paper in the indicated tray.
Non-Xerox Drum Cartridge
The Drum Cartridge is not a genuine Xerox product. Any
damage caused by non- Xerox consumables will not be
covered under the printer warranty. Status reporting is
reduced. Only Standard Print Quality is supported.
Warning - Use caution, some components inside Door A
may be hot.
1. Open Door A.
2. Open the Printer Front Door.
3. Lift the Drum Cartridge latch and remove the cartridge.
4. Replace with P/N 113R00670.
5. Close Door A.
6. Close the Printer Front Door.
Non-Xerox Toner Cartridge
The Toner Cartridge is not a genuine Xerox product. Any
damage caused by non- Xerox consumables will not be
covered under the printer warranty.
Status reporting is reduced. Only Standard Print Quality is
supported.
1. Open the Printer Front Door.
2. Pull out the Toner Cartridge.
3. Replace with P/N 113R00668.
4. Close the Printer Front Door.
Phaser® 5500 Laser Printer
4-65
Front Panel Messages
Error or Warning Messages (Continued)
Message
Description
Out Of Paper
Load Tray [1 (MPT) | 2 | 3 | 4 | 5 | 6]
with [size*] [type*]
Load the indicated paper size and type into the indicated
tray.
Paper Not Available
Load Tray [1 (MPT) | 2 | 3 | 4 | 5 | 6]
with [size*] [type*]
Replace the paper in the indicated tray with paper of the
indicated size and type; or select Print with Available
Paper to use a paper size and type currently in the printer.
Paper Size Jam
Tray [1 (MPT) | 2 | 3 | 4 | 5 | 6]
Check Paper Tray Guides And Open
Door A to Clear Jam
Warning - Use caution, some components inside Door A
may be hot.
1. Confirm that the paper guides in the specified tray are
pressed against the paper.
2. Open Door A.
3. Remove the jammed paper.
4. Close Door A.
Paper Size Jam
Tray [1 (MPT) | 2 | 3 | 4 | 5 | 6]
Check Size And Open Door A To
Clear
Warning - Use caution, some components inside Door A
may be hot.
1. Confirm that the paper guides in the specified tray are
pressed against the paper.
2. Select Printer Setup, Paper Handling Setup, Tray(n)
Setup.
3. Confirm that the paper size selected in the menu
matches the paper size loaded in the tray.
4. Open Door A.
5. Remove the jammed paper.
6. Close Door A.
An error was detected in the Punch. Printing continues
without punching
Punch Failure
1. Turn power off.
2. Verify Finisher wire harnesses are properly connected
by unplugging and reconnecting.
3. Turn power on
4. If error continues, call Service.
Punch Waste Box is Full, Unload It
Remove the contents from the punch waste box to
continue printing punched jobs. Printing continues without
punching.
1. Open Door G.
2. Pull out the punch waste box R4 and discard its
contents.
3. Reinsert the punch waste box.
4. Close Door G.
Punch Waste Box is Missing
Reinsert the punch waste box to continue printing
punched jobs. Printing continues without punching.
1. Open Door G.
2. Reinsert the punch waste box R4.
3. Close Door G.
Phaser® 5500 Laser Printer
4-66
Front Panel Messages
Error or Warning Messages (Continued)
Message
Description
Replace Drum Cartridge
The Drum Cartridge is not a genuine Xerox product.
Warning - Use caution, some components inside Door A
may be hot.
1. Open Door A.
2. Open the Printer Front Door.
3. Lift the Drum Cartridge latch and remove the cartridge.
4. Replace with P/N 113R00670.
5. Close Door A.
6. Close the Printer Front Door.
Replace Incorrect Drum Cartridge
The Drum Cartridge is incorrect for this printer and must
be replaced.
Warning - Use caution, some components inside Door A
may be hot.
1. Open Door A.
2. Open the Printer Front Door.
3. Lift the Drum Cartridge latch and remove the cartridge.
4. Replace with P/N 113R00670.
5. Close Door A.
6. Close the Printer Front Door.
Replace Incorrect Toner Cartridge
The Toner Cartridge is incorrect for this printer and must
be replaced.
1. Open the Printer Front Door.
2. Pull out the Toner Cartridge.
3. Replace with P/N 113R00668.
4. Close the Printer Front Door.
Replace Maintenance Kit
The Maintenance Kit (Fuser, Transfer Roller, and feed
rollers) is at the end of its life.
Warning - when the Fuser is replaced, use caution, some
components inside Door A may be hot.
Order replacement P/N 115R00033 if the printer is
powered by 110V or P/N 115R00034 if powered by 220V.
Replace Toner Cartridge
The Toner Cartridge is not a genuine Xerox product.
1. Open the Printer Front Door.
2. Pull out the Toner Cartridge.
3. Replace with P/N 113R00668.
4. Close the Printer Front Door.
Slide in Tray 6 Feeder
Slide the Tray 6 Feeder into the printer to continue printing.
Phaser® 5500 Laser Printer
4-67
Front Panel Messages
Error or Warning Messages (Continued)
Message
Description
Stacker Lower Tray Failure
An error was detected in the Stacker Lower Tray. Printing
continues using the Standard Output Tray.
1. Turn power off.
2. Verify Finisher wire harnesses are properly connected
by unplugging and reconnecting.
3. Turn power on.
4. If error continues, call Service.
or
1. Remove the paper from the Stacker Lower Tray.
2. If error continues, turn power off.
3. Verify Finisher wire harnesses are properly connected
by unplugging and reconnecting.
4. Turn power on.
5. If error continues, call Service.
Stacker Upper Tray Is Full, Unload
Paper
Remove the paper from the indicated output tray.
Standard Output Tray Is Full, Unload
Paper
Remove the paper from the indicated output tray.
Staple Cartridge Is Low Or Missing
Install a Staple Cartridge.
1. Open Door G.
2. Insert Staple Cartridge P/N 008R12941 above R1
area.
3. Close Door G.
Stapler Failure
An error was detected in the Stapler. Printing continues
without stapling.
1. Turn power off.
2. Verify Finisher wire harnesses are properly connected
by unplugging and reconnecting.
3. Turn power on.
4. If error continues, call Service.
Stapler Failure
An error was detected in the Stapler. Printing continues
without stapling.
1. Lift Door H and remove the paper.
2. Close Door H.
3. Open and close Door G.
4. If error continues, turn power off.
5. Verify Finisher wire harnesses are properly connected
by unplugging and reconnecting.
6. Turn power on.
7. If error continues, call Service.
Phaser® 5500 Laser Printer
4-68
Front Panel Messages
Error or Warning Messages (Continued)
Message
Description
Stapler Is Empty.
Replace the Staple Cartridge. Printing continues without
stapling.
1. Open Door G.
2. Replace Staple Cartridge P/N 008R12941 above R1
area.
3. Close Door G.
An error was detected in the temperature sensor. Print
quality may be degraded.
Temperature Sensor Failure
1. Turn power off, then on.
2. If error continues, call Service.
The Toner Cartridge has failed and it must be replaced.
Toner Cartridge Failure
1. Open the Printer Front Door.
2. Pull out the Toner Cartridge.
3. Replace with P/N 113R00668.
4. Close the Printer Front Door.
The Toner Cartridge is almost empty.
Toner Is Low
Order replacement P/N 113R00668.
Open And Close Tray [2 | 3| 4 | 5 | 6]. An error was
detected in Tray [2 | 3 | 4 | 5 | 6]. Printing continues using
other input trays.
Tray [2 | 3 | 4 | 5 | 6] Failure
1. Open and close Tray [2 | 3 | 4 | 5 | 6].
2. If error continues, call Service.
Tray [2 | 3 | 4 | 5 | 6] is missing
Reinstall the indicated tray.
Tray [2 | 3 | 4 | 5 | 6] Paper Is Low.
The indicated tray is nearly empty. Reload the same size
and type of paper soon.
Tray [2 | 3 | 4 | 5] Failure
Open And Close Tray [2 | 3 | 4| 5]. An error was detected in
Tray [2 | 3 | 4 | 5]. Printing continues using other input
trays.
1. Open and close Tray [2 | 3 | 4 | 5].
2. If error continues, call Service.
Tray [2 | 3 | 4 | 5] Paper Guide Does
Not Match Size Menu
1. Check that the tray's paper guides are against the
paper stack.
2. Set the tray's Change Paper Size menu to the size of
paper in this tray.
Tray 1 (MPT) Paper Guide Does Not
Match Size Menu
1. Check that the Tray 1 (MPT) paper guides are against
the paper stack.
2. Set the tray's Change Paper Size menu to the size of
paper in this tray.
Phaser® 5500 Laser Printer
4-69
Front Panel Messages
Error or Warning Messages (Continued)
Message
Description
Tray 4-5 Logic Board Failure
An error was detected from the Tray 4-5 Unit Logic Board
NVRAM memory. Printing continues using other input
trays.
1. Turn power off, then on.
2. If error continues, call Service.
An error was detected in the Tray 4-5 Logic Board
communication. Printing continues using other input trays.
Tray 4-5 Logic Board Failure
1. Turn power off.
2. Verify Tray 4-5 wire harness is properly connected by
unplugging and reconnecting.
3. Turn power on.
4. If error continues, call Service.
An error was detected in the Tray 6 Logic Board
communication. Printing continues using other input trays.
Tray 6 Logic Board Failure
1. Turn power off.
2. Verify Tray 6 wire harness is properly connected by
unplugging and reconnecting.
3. Turn power on.
4. If error continues, call Service.
An error was detected from the Tray 6 Logic Board
NVRAM memory.
Tray 6 Logic Board Failure
1. Turn power off, then on.
2. If error continues, call Service.
Wrong Paper Size
Load Tray [1 (MPT) | 2 | 3 | 4 | 5 | 6]
with [size*] [type*]
Replace the paper in the indicated tray with paper of the
indicated size and type.
Wrong Paper Type
Load Tray [1 (MPT) | 2 | 3 | 4 | 5 | 6]
with [size*] [type*]
Replace the paper in the indicated tray with paper of the
indicated size and type.
Phaser® 5500 Laser Printer
4-70
Phaser® 5500 Laser Printer
Moving and Repacking the Printer
This topic includes:
■
■
■
"Precautions for Moving the Printer" on page 4-71
"Moving the Printer Within the Office" on page 4-72
"Preparing the Printer for Shipment" on page 4-72
For safety information, go to Reference/Troubleshooting/User Safety on the User
Documentation CD-ROM.
Precautions for Moving the Printer
Warning
Follow these guidelines to avoid injuring yourself or damaging the printer.
■
■
■
■
■
■
Always use two people to lift the printer.
Always turn off the printer using the
power switch and unplug all cables and
cords.
Always lift the printer from the
designated lift points.
Do not place any food or liquids on the
printer.
Failure to repackage the printer properly
for shipment can result in damage to the
printer not covered by the warranty,
service agreement, or Total Satisfaction
Guarantee.
Damage to the printer caused by
improper moving is not covered by the
Xerox warranty, service agreement, or
Total Satisfaction Guarantee.
Note
The Total Satisfaction Guarantee is
available in the United States and
Canada. Coverage may vary outside these
areas; please contact your local
representative for details.
Copyright © 2004 Xerox Corporation. All Rights Reserved.
4-71
5500-267
Moving and Repacking the Printer
Moving the Printer Within the Office
The printer can be safely moved from one location within an office to another as long as it
travels in an upright position, gently over smooth surfaces. Any jarring movement, such as
pushing the printer over a raised door threshold or across a parking lot, can damage the printer.
Preparing the Printer for Shipment
Repack the printer using the original packing material and boxes or a Xerox repackaging kit.
Additional instructions for repacking the printer are provided in the repackaging kit. If you do
not have all the original packaging, or are unable to repackage the printer, contact your local
Xerox service representative.
Caution
Failure to repackage the printer properly for shipment can result in damage to the printer.
Damage to the printer caused by improper moving is not covered by the Xerox warranty,
service agreement, or Total Satisfaction Guarantee. The Total Satisfaction Guarantee is
available in the United States and Canada. Coverage may vary outside these areas; please
contact your local representative for details.
Phaser® 5500 Laser Printer
4-72
Phaser® 5500 Laser Printer
Additional Resources
This topic includes:
■
"Support" on page 4-73
■
"infoSMART" on page 4-73
"Web Links" on page 4-73
■
Support
There is additional technical support available. You can access infoSMART Knowledge Base,
PhaserSMART Technical Support, Technical Support via email, driver downloads, and much
more.
A set of Xerox links is installed in your web browser’s Favorites folder when you install the
printer drivers on your computer. The Troubleshooting tab in your Windows printer driver also
includes useful links.
infoSMART
This is the same troubleshooting knowledge base used by Xerox Customer Support.
infoSMART Knowledge Base provides solutions for printer issues such as error codes, print
quality, media jams, software installation, networking, and more.
Web Links
Xerox provides many resources to help you learn more about your Phaser 5500 Laser Printer.
Use these web sites to obtain information about your printer:
Resource
Link
To access PhaserSMART Technical Support, which
automatically diagnoses problems on your networked
printer and proposes solutions:
www.phasersmart.com
To access the infoSMART Knowledge Base (which is
used by Xerox Customer Support staff) to find solutions
for issues such as error codes, print quality, paper jams,
software installation, networking, and more:
www.xerox.com/office/5500infoSMART
To view technical support information for your printer
(including access to PhaserSMART Technical Support,
Technical Support via email, driver downloads,
documentation, videos, tutorials, and much more):
www.xerox.com/office/5500support
To link to a resource for tools and information such as
interactive tutorials, printing templates, helpful tips, and
customized features to meet your individual needs:
www.colorconnection.xerox.com
To order supplies for your printer:
www.xerox.com/office/5500supplies
Copyright © 2004 Xerox Corporation. All Rights Reserved.
4-73
Additional Resources
Resource
Link
To find your local sales and support center:
www.xerox.com/office/contacts
To register your printer:
www.xerox.com/office/register
To view the warranty:
www.xerox.com/office/5500warranty
To view information about recycling supplies:
www.xerox.com/gwa
Phaser® 5500 Laser Printer
4-74
Phaser® 5500 Laser Printer
User Safety
Your printer and the recommended supplies have been designed and tested to meet strict safety
requirements. Attention to the following information will ensure the continued safe operation
of your printer.
Electrical Safety
■
■
■
■
Use the power cord supplied with your printer.
Plug the power cord directly into a properly grounded electrical outlet. If you do not know
if an outlet is grounded, ask an electrician to check the outlet.
Do not use a ground adapter plug to connect the printer to an electrical outlet that does not
have a ground connection terminal.
Do not use an extension cord or power strip.
Warning
Avoid the potential of electrical shock by ensuring that the printer is properly grounded.
Electrical products may be hazardous if misused.
■
■
■
■
Do not place the printer in an area where people might step on the power cord.
Do not place objects on the power cord.
Do not block the ventilation openings. These openings are provided to prevent overheating
of the printer.
Do not drop paper clips or staples into the printer.
Warning
Do not push objects into slots or openings on the printer. Making contact with a voltage
point or shorting out a part could result in fire or electrical shock.
If you notice unusual noises or odors:
1. Turn off the printer immediately
2. Disconnect the power cord from the electrical outlet
3. Call an authorized service representative to correct the problem.
Copyright © 2004 Xerox Corporation. All Rights Reserved.
A-1
The power cord is attached to the printer as a plug-in device at the back of the printer. If it is
necessary to disconnect all electrical power from the printer, disconnect the power cord from
the electrical outlet.
Warning
Do not remove the covers or guards that are fastened with screws unless you are installing
optional equipment and are specifically instructed to do so. Power should be OFF when
performing these installations. Except for user-installable options, there are no parts that
you can maintain or service behind these covers.
Note
Leave the printer on for optimum performance; it does not pose a safety hazard.
The following are hazards to your safety:
■
■
■
The power cord is damaged or frayed.
Liquid is spilled into the printer.
The printer is exposed to water.
If any of these conditions occur:
1. Turn off the printer immediately.
2. Disconnect the power cord from the electrical outlet.
3. Call an authorized service representative.
Laser Safety
With specific regard to lasers, this printer complies with laser product performance standards
set by governmental, national, and international agencies and is certified as a Class 1 Laser
Product. The printer does not emit hazardous light because the beam is totally enclosed during
all modes of customer operation and maintenance.
Phaser® 5500 Laser Printer
A-2
Maintenance Safety
■
■
■
Do not attempt any maintenance procedure that is not specifically described in the
documentation supplied with your printer.
Do not use aerosol cleaners. The use of supplies that are not approved may cause poor
performance and could create a hazardous condition.
Do not burn any consumables or routine maintenance items. For information on Xerox
supplies recycling programs, go to www.xerox.com/gwa.
Operational Safety
Your printer and supplies were designed and tested to meet strict safety requirements. These
include safety agency examination, approval, and compliance with established environmental
standards.
Your attention to the following safety guidelines helps to ensure the continued, safe operation
of your printer.
Printer Location
Place the printer in a dust-free area within a temperature range of 41° F to 90° F (5° C to
32° C) and a relative humidity range of 15 percent to 85 percent.
Printer Clearance
Place the printer in an area where there is adequate space for ventilation, operation, and
servicing. The recommended minimal spacing is:
Overhead Clearance:
■
■
30 cm (12 in.) above the printer without the finisher/stacker
47 cm (18.5 in.) above the printer with the finisher/stacker
Total Height Requirements:
■
■
Printer: 74 cm (29 in.)
Add 29 cm (11.5 in.) for the 1000-sheet feeder
Other Clearances:
■
■
■
■
■
■
20 cm (8 in.) behind the printer
46 cm (18 in.) in front of the printer
50 cm (20 in.) on the left side of the printer
65 cm (26 in.) on the left side of the printer with 2000-sheet feeder
20 cm (8 in.) on the right side of the printer
99 cm (39 in.) on the right side of the printer with the finisher/stacker
Phaser® 5500 Laser Printer
A-3
Operational Guidelines
■
■
■
■
■
■
Do not block or cover the slots and openings on the printer. The printer may overheat
without adequate ventilation.
For optimum performance, use the printer at elevations below 3,000 m (11,480 ft.).
Do not place the printer near a heat source.
Do not place the printer in direct sunlight.
Do not place the printer in line with the cold air flow from an air conditioning system.
Place the printer on a level, solid non-vibrating surface with adequate strength for the
weight of the printer. It should be within 2° of horizontal with all four feet in solid contact
with the surface. The base printer weight without any packaging materials is
approximately 41 kg (90 lbs.).
Printer Supplies
■
■
Use the supplies specifically designed for your printer. The use of unsuitable materials
may cause poor performance and a possible safety hazard.
Follow all warnings and instructions marked on, or supplied with, the printer, options and
supplies.
Moving the Printer
■
Always use two people to lift the printer.
5500-267
■
■
■
■
■
Always turn off the printer using the power switch and unplug all cables and cords.
Always lift the printer from the designated lift points.
Do not place any food or liquids on the printer.
Failure to repackage the printer properly for shipment can result in damage to the printer
not covered by the warranty, service agreement, or Total Satisfaction Guarantee.
Damage to the printer caused by improper moving is not covered by the Xerox warranty,
service agreement, or Total Satisfaction Guarantee.
Note
The Total Satisfaction Guarantee is available in the United States and Canada. Coverage
may vary outside these areas; please contact your local representative for details.
Phaser® 5500 Laser Printer
A-4
Printing Safety Guidelines
■
■
■
■
■
Wait 10 to 15 seconds between turning the printer off and on.
Keep hands, hair, neckties, etc. away from the exit and feed rollers.
Do not remove the paper source tray that you selected in either the printer driver or front
panel.
Do not open the doors.
Do not move the printer.
Warning
Avoid touching areas inside the printer that are labeled with a warning symbol. These
areas may be very hot and can cause personal injury.
Symbols Marked on Product
Use caution (or draws attention to a particular
component). See the manual(s) for information.
Avoid pinching fingers in the printer. Use caution
to avoid personal injury.
Hot surface on or in the printer. Use caution to
avoid personal injury.
Do not expose the imaging unit to light for more
than 15 minutes.
Do not touch.
Phaser® 5500 Laser Printer
A-5
Phaser® 5500 Laser Printer
Warranty
For warranty information regarding your Xerox printer, go to www.xerox.com/office/
5500warranty.
Copyright © 2004 Xerox Corporation. All Rights Reserved.
B-1
Phaser® 5500 Laser Printer
Printer Specifications
Physical Specifications
Printer
■
■
■
■
Width: 640 mm (25.2 in.)
Depth: 525 mm (20.7)
Height: 498 mm (19.6 in.)
Weight: 41 kg (90 lbs.)
Optional Duplex Unit
■
■
■
■
Width: 64 mm (2.52 in.)
Depth: 458 mm (18 in.)
Height: 211 mm (8.3 in.)
Weight: 1.8 kg (4 lbs.)
Optional 1000-Sheet Feeder
■
■
■
■
Width: 540 mm (21.3 in.)
Depth: 520 mm (20.5 in.)
Height: 280 mm (11 in.)
Weight: 23 kg (50.7 lbs.)
Optional 2000-Sheet Feeder
■
■
■
■
Width: 385.5 mm (15.2 in.)
Depth: 600 mm (23.6 in.)
Height: 363 mm (14.3 in.)
Weight: 28 kg (62 lbs.)
Optional 3500-Sheet Finisher
■
■
■
■
Width: 740 mm (29 in.)
Depth: 650 mm (25.6 in.)
Height: 1050 mm (41.3 in.)
Weight: 49 kg (108 lbs.)
Copyright © 2004 Xerox Corporation. All Rights Reserved.
C-1
Environmental Specifications
Temperature
■
■
Storage: 5–32 degrees C / 41–90 degrees F
Operating: 5–32 degrees C / 41–90 degrees F
Relative Humidity
■
■
Storage: 15%–85%
Operating: 15%–85%
Electrical Specifications
Available in five (5) configurations: Phaser 5500B, 5500N, 5500DN, 5500DT, 5500DX
■
■
■
110–127 VAC, 50/60 Hz
220–240 VAC, 50/60 Hz
ENERGY STAR qualified printer
Performance Specifications
Resolution
■
■
600 x 600 dpi
True 1200 x 1200 dpi
Print Speed
■
Up to 50 pages per minute (ppm)
Controller Specifications
■
500 MHz processor
Memory
■
■
■
128 MB PC133 DRAM standard on Phaser 5500B, 5500N, 5500DN, and 5500DT
configurations
256 MB PC133 DRAM standard on Phaser 5500DX configuration
Upgradable to a maximum of 512 MB
Page Description Languages (PDL)
■
■
PCL
Adobe PostScript 3
Fonts
■
■
PostScript
PCL
Phaser® 5500 Laser Printer
C-2
Interfaces
■
■
■
IEEE 1284 parallel
Ethernet 10BaseT and 100BaseTx (only for N, DN, DT, and DX configurations)
USB
Phaser® 5500 Laser Printer
C-3
Phaser® 5500 Laser Printer
Regulatory
Information
The equipment described in this manual generates and uses radio frequency energy. If it is not
installed properly in strict accordance with Xerox' instructions, it may cause interference with
radio and television reception or may not function properly due to interference from another
device. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
■
■
■
■
■
Reorient or relocate the receiver (device being interfered with).
Increase the separation between the printer and the receiver.
Connect the printer into an outlet on a circuit different from that which the receiver is
connected.
Route the interface cables on the printer away from the receiver
Consult the dealer, Xerox service, or an experienced radio/television technician for help.
Changes or modifications not expressly approved by Xerox can affect the emission and
immunity compliance and could void the user's authority to operate this product. To ensure
compliance, use shielded interface cables. A shielded parallel cable can be purchased directly
from Xerox at www.xerox.com/office/supplies.
Xerox has tested this product to internationally accepted electromagnetic emission and
immunity standards. These standards are designed to mitigate interference caused or received
by this product in a normal office environment. This product is also suitable for use in a
residential environment based on the levels tested.
In the United States this product complies with the requirements of an unintentional radiator in
part 15 of the FCC rules. Operation is subject to the following two conditions: (1) this device
may not cause harmful interference; (2) this device must accept any interference received,
including interference that may cause undesired operation.
United States
In the United States this product complies with the requirements of an unintentional radiator in
part 15 of the FCC rules. Operation is subject to the following two conditions: (1) this device
may not cause harmful interference; (2) this device must accept any interference received,
including interference that may cause undesired operation.
Copyright © 2004 Xerox Corporation. All Rights Reserved.
D-1
Canada
This digital apparatus does not exceed the Class B limits for radio noise emissions from digital
apparatus set out in the Radio Interference Regulations of the Canadian Department of
Communications, ICES-003.
Le présent appareil numérique n'émet pas de bruits radioélectrique dépassant les limits
applicables aux appareils numériques de la classe B prescrites dans le Réglement sur le
brouillage radioélectrique édicté par le ministere des Communications du Canada, NMB-003.
European Union
Xerox Corporation declares, under our sole responsibility, that the printer to which this
declaration relates is in conformity with the following standards and other normative
documents:
Following the provisions of the Low Voltage Directive 73/23/EEC and its amendments:
EN 60950 (IEC 60950)
"Safety of Information Technology Equipment including Electrical Business
Equipment"
Following the provisions of the Electromagnetic Compatibility Directive 89/336/EEC and its
amendments:
EN 55022:1998
(CISPR 22)
EN 61000-3-2:1995
+A1:1998+A2:1998
"Limits and Methods of measurement of radio interference characteristics
of Information Technology Equipment." Class B.
"Part 3: Limits - Section 2: Limits for harmonic current emissions
(equipment input current less than or equal to 16A per phase)."
(IEC61000-3-2)
EN 61000-3-3:1995
(IEC61000-3-3)
EN 55024:1998
(CISPR 24)
"Part 3: Limits - Section 3: Limitation of voltage fluctuations and flicker in
low-voltage supply systems for equipment with rated current less than or
equal to 16A."
"Information technology equipment - Immunity characteristics - Limits and
methods of measurement. "
CISPR 24 Immunity Phenomena
Basic Standard
Test Specification
Electrostatic Discharge
IEC 61000-4-2:1995
6 kV Contact, 10 kV Air
Radio-Frequency Electromagnetic
Field (radiated)
IEC 61000-4-3:1995
80-1000 MHz, 3 V/m, 80% AM
@ 1 KHz
Fast Burst Transients
IEC 61000-4-4:1995
5/50 Tr/Th ns, 5 kHz Rep. Freq
0.5 kV Signal Lines
1 kV AC Mains
Line Surge
IEC 61000-4-5:1995
Combination wave
2.0 kV Common mode
2.0 kV Differential mode
Radio-Frequency Electromagnetic
Field (Conducted)
IEC 61000-4-6:1996
0.15 - 80 MHz, 3 V, 80% AM @ 1 kHz
Phaser® 5500 Laser Printer
D-2
CISPR 24 Immunity Phenomena
Basic Standard
Test Specification
Line voltage dips
IEC 61000-4-11:1994
>95% dip for ½ cycle @ 50 Hz
30% dip for 25 cycles @ 50 Hz
Line voltage drop-out
IEC 61000-4-11:1994
>95% dropout for 250 cycles @ 50 Hz
This product, if used properly in accordance with the user's instructions, is neither dangerous
for the consumer nor for the environment.
A signed copy of the Declaration of Conformity for this product can be obtained from Xerox.
Phaser® 5500 Laser Printer
D-3
Phaser® 5500 Laser Printer
Material Safety Data
Sheet
For Material Safety Data Sheet information regarding your Phaser 5500 Laser Printer, go to
www.xerox.com/office/msds. For the Customer Support Center phone numbers, see the
information booklet entitled Total Satisfaction Services that came with your printer.
Copyright © 2004 Xerox Corporation. All Rights Reserved.
E-1
Phaser® 5500 Laser Printer
Product Recycling
and Disposal
Xerox operates a worldwide equipment takeback and reuse/recycle program. Contact your
Xerox sales representative (1-800-ASK-XEROX) to determine whether this Xerox product is
part of the program. For more information about Xerox environmental programs, visit
www.xerox.com/environment.html.
If your product is not part of the Xerox program and you are managing its disposal, please note
that the product may contain lead and other materials whose disposal may be regulated due to
environmental considerations. For recycling and disposal information, contact your local
authorities. In the United States, you may also refer to the Electronic Industries Alliance at
www.eiae.org.
Copyright © 2004 Xerox Corporation. All Rights Reserved.
F-1
Phaser® 5500 Laser Printer
Original SSLeay
License
Copyright © 1995-1998 Eric Young (eay@cryptsoft.com). All rights reserved.
This package is an SSL implementation written by Eric Young (eay@cryptsoft.com). The
implementation was written so as to conform with Netscape’s SSL.
This library is free for commercial and non-commercial use as long as the following
conditions are adhered to. The following conditions apply to all code found in this distribution,
be it the RC4, RSA, lhash, DES, etc., code; not just the SSL code. The SSL documentation
included with this distribution is covered by the same copyright terms except that the holder is
Tim Hudson (tjh@cryptsoft.com).
Copyright remains Eric Young’s, and as such any Copyright notices in the code are not to be
removed.
If this package is used in a product, Eric Young should be given attribution as the author of the
parts of the library used.
This can be in the form of a textual message at program startup or in documentation (online or
textual) provided with the package.
Redistribution and use in source and binary forms, with or without modification, are permitted
provided that the following conditions are met:
1. Redistributions of source code must retain the copyright notice, this list of conditions and
the following disclaimer.
2. Redistributions in binary form must reproduce the above copyright notice, this list of
conditions and the following disclaimer in the documentation and/or other materials
provided with the distribution.
3. All advertising materials mentioning features or use of this software must display the
following acknowledgement:
“This product includes cryptographic software written by Eric Young
(eay@cryptsoft.com).”
The word ‘cryptographic’ can be left out if the routines from the library being used are not
cryptographic related.
4. If you include any Windows specific code (or a derivative thereof) from the apps directory
(application code) you must include an acknowledgement:
“This product includes software written by Tim Hudson (tjh@cryptsoft.com).”
Copyright © 2004 Xerox Corporation. All Rights Reserved.
G-1
THIS SOFTWARE IS PROVIDED BY ERIC YOUNG “AS IS” AND ANY EXPRESS OR
IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR OR
CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL,
EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED
TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA,
OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY
THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT
(INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE
USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH
DAMAGE.
The license and distribution terms for any publicly available version or derivative of this code
cannot be changed, i.e., this code cannot simply be copied and put under another distribution
license [including the GNU Public License.]
Phaser® 5500 Laser Printer
G-2
Index
Numerics
C
1000-sheet feeder
printer option, 1-5
128 MB and 256 MB memory cards
printer option, 1-5
16 MB flash memory
printer option, 1-5
2000-sheet feeder
printer option, 1-5
2-sided printing, 2-43
binding preference, 2-44
loading Tray 1 (MPT), 2-19
loading Tray 6, 2-25
loading Trays 2-5, 2-21
3500-sheet finisher (with stapler and hole
puncher)
printer option, 1-5
3500-sheet stacker
printer option, 1-5
cable connection, 3-4
carbonless paper
guidelines, 2-60
loading in Tray 1 (MPT), 2-61
loading in Tray 6, 2-62
loading in Trays 2-5, 2-62
printing, 2-60
CentreWare DP, 3-10
CentreWare Font Management Utility, 1-23
CentreWare IS, 1-11, 3-9
access PhaserSMART, 1-12
change printer settings, 1-11
changing or modifying the printer’s IP
address, 3-7
launching, 1-12
software, 3-9
CentreWare MC, 3-10
CentreWare Web, 3-10
change load paper timeout, 1-16
using CentreWare IS, 1-16
change paper type, 2-9, 2-13, 2-19, 2-21
change printer settings
driver (Mac), 2-39
driver (Windows), 2-36
changing
printer language, 1-20
cleaning the printer, 4-58
Color Connection, 1-24
configuration page, 3-17
connection
cable or DSL, 3-4
Ethernet, 3-4
parallel, 3-3
USB, 3-3, 3-4
consumables, 2-79
customer usage patterns, 2-80
contrast
front panel, 1-19
cover pages, 2-75
creating multiple presets (Mac), 2-39
creep, 2-69
A
accessing
Startup Page, 1-15
adjusting
front panel brightness, 1-19
front panel contrast, 1-19
advanced setup
Novell NetWare, 3-35
automatic 2-sided printing, 2-43
B
basic printing, 2-9
binding preferences, 2-44
booklet printing, 2-69
selecting creep and gutter, 2-69
BOOTP/DHCP, 3-7
brightness
front panel, 1-19
Phaser® 5500 Laser Printer
Index-1
Index
custom size paper
guidelines for loading in Tray 1 (MPT),
2-63
guidelines for loading in Tray 2-5, 2-63
guidelines for printing, 2-63
customer replaceable parts, 2-80
customer usage patterns, 2-80
D
DDNS, 3-7
default tray
selecting, 1-18
deleting
personal print jobs, 2-77
proof print jobs, 2-78
saved print jobs, 2-78
secure print jobs, 2-77
DHCP
enabling, 3-6
diagnostic tools, 4-2
DNS
local domain name space database, 3-7
resolver protocol, 3-7
servers, 3-7
downloading fonts
CentreWare Font Management Utility,
1-23
driver
changing settings for Mac, 2-39
changing settings for Windows, 2-36
features, 1-10
installation, 1-9
print-quality modes, 2-42
select paper orientation, 2-44
selecting booklet printing, 2-69
selecting cover pages, 2-75
selecting creep and gutter for booklet
printing, 2-69
selecting image smoothing, 2-74
selecting multiple pages to print on a
single sheet of paper, 2-68
selecting negative or mirror image
printing, 2-71
selecting scaling, 2-72
selecting, creating, editing watermarks,
2-73
specifying secure print, personal print,
proof print, saved print, 2-76
specifying separation pages, 2-67
DSL connection, 3-4
duplex unit
printer option, 1-5
Dynamic Domain Name Service (DDNS),
3-7
E
electrical safety, A-1
enabling DHCP, 3-6
enabling EtherTalk, 3-29
enlarging images, 2-72
Envelope Tray
printer option, 1-5
envelopes
guidelines, 2-49
loading in Envelope Tray, 2-51
loading in Tray 1 (MPT), 2-50
preventing wrinkling problems, 2-49
printing, 2-49
storage, 2-49
wrinkling or embossing, 2-49
error and warning messages, 4-60
error messages, 1-7, 4-60
Ethernet connection, 3-4
EtherTalk, 3-29
protocol, 3-4
extension cord, A-1
F
fonts
deleted, 1-23
downloading, 1-23
print from front panel, 1-22
printer-resident, 1-21
printing, 1-22
supplement resident fonts, 1-23
viewing, 1-21
front panel, 1-6
brightness, 1-19
change paper type, 2-9, 2-13, 2-19, 2-21
contrast, 1-19
display, 1-8
displaying errors, 1-7
error and warning messages, 4-60
Help button, 4-2, 4-59
list fonts, 1-22
Menu Map, 1-8
print icon, 1-8
Phaser® 5500 Laser Printer
Index-2
Index
printer language, 1-20
prompts, 2-79
setting tray sequence, 1-18
setting up the IP address manually, 3-8
status messages, 2-79, 4-59
verifying IP address, 3-6
warnings, 2-79
front panel brightness
adjusting, 1-19
front panel contrast
adjusting, 1-19
G
getting help
infoSMART, 1-5
PhaserSMART, 1-5
PrintingScout, 1-12, 4-2
Technical Support, 1-5, 1-12
ground adapter plug, A-1
ground connection terminal, A-1
guidelines
carbonless paper, 2-60
envelopes, 2-49
labels, 2-54
moving the printer, 4-71, A-4
postcards, 2-52
printing envelopes, 2-49
supported papers, 2-2
transparencies, 2-46
trifold brochures, 2-56
weatherproof paper, 2-58
gutter, 2-69
H
hardware failures, 4-60
Help button in driver, 2-39
Help button on front panel, 4-2, 4-59
hole puncher, 2-32
emptying punch waste box, 2-34
using, 2-32
Host Name, 3-7
I
information
on front panel, 1-7
sources, 1-5
information on front panel, 1-7
information pages, 1-8
infoSMART Knowledge Base, 4-73
infoSMART Knowledge Base Documents
Connections and TCP/IP, 3-8
Mac OS 9 and Mac OS X, 3-34
Windows 2000, 3-19
Windows 98, 3-28
Windows Me, 3-28
Windows NT, 3-23
inserting separation pages, 2-67
installer, 3-5
internal hard drive
printer option, 1-5
IP address, 1-11, 3-6
changing or modifying, 3-7
locating at front panel, 1-11
setting, 3-5
setting manually at the front panel, 3-8
J
job offsetting, 1-14
job records, 3-11
job types, 2-76
L
labels
guidelines, 2-54
loading in Tray 1 (MPT), 2-54
loading in Tray 6, 2-55
loading in Trays 2-5, 2-55
printing, 2-54
life indicators, 2-80
lifting the printer, 4-71, A-4
list fonts
from front panel, 1-22
using a PC printer driver, 1-22
using CentreWare IS, 1-22
load paper timeout, 1-16
change using CentreWare IS, 1-16
i button, 1-7, 4-2, 4-59
image smoothing, 2-74
images
reducing or enlarging, 2-72
Phaser® 5500 Laser Printer
Index-3
Index
loading
custom size paper, 2-63
Envelope Tray, 2-51
labels, 2-54
postcards, 2-52
Tray 1 (MPT), 2-9, 2-19
Tray 6, 2-17, 2-25
Trays 2-5, 2-13, 2-21
trifold brochures, 2-57
weatherproof paper, 2-59
low-energy consumption mode, 1-13
M
Macintosh
enabling and using EtherTalk for Mac
OS 9.x, 3-29
enabling and using TCP/IP for Mac OS
9.x, 3-30
enabling or using TCP/IP or AppleTalk
for Mac OS X v.10.1 and higher, 3-32
installing the Mac OS 9.x printer driver,
3-4
installing the Mac OS X printer driver,
3-4
PostScript driver settings, 2-40
printing options, 2-39
MaiLinX alerts, 3-12
maintaining your printer, 4-58
manually setting the printer’s IP address, 3-8
media
unacceptable types, 2-2
memory, 1-5
Menu Map, 1-8
messages
error and warning messages, 4-60
errors, 4-60
help from the control panel, 4-2, 4-59
status messages, 4-59
warnings, 4-60
mirror images, 2-70, 2-71
modes
print quality, 2-42
moving
precautions, 4-71
preparing for shipment, 4-72
within the office, 4-72
multiple-page document, 2-68
N
negative images, 2-70, 2-71
networked printers, 1-11
non-Xerox supplies, 2-79, 4-58
non-Xerox toner cartridge, A-4
N-Up, 2-68
O
operation safety, A-3
options and upgrades, 1-5
output options, 1-13
output position, 1-14
output trays, 1-13
P
pages per minute (ppm), 1-2
paper
carbonless, 2-60
type, 2-9, 2-13, 2-19, 2-21
unacceptable types, 2-2
weatherproof, 2-58
paper jam
at A, 4-3
at B, 4-5
at B and C, 4-8
at C, 4-12
at D, 4-14
at D and A, 4-15
at E, 4-18
at F, 4-21
at G, 4-22
at H, 4-24
at the stacker upper tray, 4-25
at Tray 1 (MPT), 4-35
at Tray 2 and Door A, 4-37
at Tray 2, 3, 4, or 5, 4-33
at Tray 3 and Door B, 4-41
at Tray 4 or 5 and Door C, 4-46
at Tray 6, 4-50
fixing, 4-3
paper size jam in Tray 1 (MPT), 4-26
paper size jam in Tray 6, 4-30
paper size jam in Trays 2-5, 4-28
personal printing, 2-76, 2-77
PhaserSMART, 1-12, 4-2
accessing, 4-2
Technical Support, 4-2, 4-73
technical support, 4-73
Phaser® 5500 Laser Printer
Index-4
Index
postcards
guidelines, 2-52
loading in Envelope Tray, 2-53
loading in Tray 1 (MPT), 2-52
printing, 2-52
Power Saver, 1-13
timeout, 1-13
print
processing time, 2-35
speed, 2-35
print fonts from front panel, 1-22
print icon, 1-8
print job
factors affecting, 2-35
printer
advanced setup for Novell NetWare,
3-35
cleaning the outside, 4-58
configurations, 1-3
creating multiple presets (Mac), 2-39
damage, 4-71, A-4
diagnostic tools, 4-2
driver features, 1-10
drivers, 1-9
electrical safety, A-1
electrical systems, 1-13
failure to repackage properly, 4-71, A-4
features, 1-3
fonts, C-2
front panel, 1-6
help, 2-39
installation, 3-5, 3-15, 3-25
installation for Windows NT 4.x, 3-21
IP address, 1-11
job records, 3-11
language, 1-20
maintenance, 4-58
memory, 2-35
moving, 4-71, A-4
performance, 2-35
quick install steps Unix (Linux), 3-40
quick setup for Novell NetWare, 3-35
registering, 1-24
repacking, 4-71
safety, A-1
safety requirements, A-1
set up IP manually, 3-8
shipping, 4-72
status, 1-12, 4-2
supplies, A-4
symbols, A-5
troubleshooting Mac OS 9, 3-33
troubleshooting Mac OS 9, Mac OS X,
versions 10.1 and higher, 3-34
troubleshooting Novell NetWare, 3-36
troubleshooting NT 4.x, 3-22
troubleshooting Windows 2000,
Windows XP, Windows Server 2003,
3-17
troubleshooting Windows 98, Windows
Me, 3-27
unusual noises or odors, A-1
updates, 1-24
warning symbol labels, A-5
printer fonts
downloading, 1-23
resident, 1-21
types, 1-21
printer language
changing, 1-20
printer location, A-3
printer management tool
CentreWare IS, 1-11
printer option
1000-sheet feeder, 1-5
128 MB and 256 MB memory cards, 1-5
16 MB flash memory, 1-5
2000-sheet feeder, 1-5
3500-sheet finisher (with stapler and hole
puncher), 1-5
3500-sheet stacker, 1-5
duplex unit, 1-5
Envelope Tray, 1-5
internal hard drive, 1-5
printing
basic, 2-9
booklets, 2-69
carbonless paper, 2-60
cover pages, 2-75
envelopes, 2-49
labels, 2-54
mirror images, 2-70
negative images, 2-70
personal printing, 2-76
postcards, 2-52
presets (Mac), 2-39
proof printing, 2-76
safety guidelines, A-4, A-5
saved printing, 2-76
secure printing, 2-76
Phaser® 5500 Laser Printer
Index-5
Index
several pages on a single sheet of paper,
2-68
specialty paper, 2-56
trifold brochures, 2-56
watermarks, 2-73
weatherproof paper, 2-58
printing options
changing, 2-36
Macintosh, 2-39
Windows, 2-36
PrintingScout, 1-12, 4-2
print-quality modes, 2-42
print-quality problems
diagnosing, 4-53
troubleshooting, 4-53
proof printing, 2-76, 2-78
deleting, 2-76
protocols
EtherTalk, 3-4
TCP/IP, 3-4
punch waste box
emptying, 2-34
Q
quality modes, 2-42
quick install steps
Mac OS X, version 10.1, 3-30, 3-32
Unix (Linux), 3-40
Windows 2000, Windows XP, Windows
Server 2003, 3-14
Windows 98, Windows Me, 3-25
Windows NT 4.x, 3-20
quick setup
Novell NetWare, 3-35
R
recycling programs, 2-80, 4-74
reducing images, 2-72
registering your printer, 1-24, 4-74
regulatory information
Canada, D-2
European Union, D-2
United States, D-1
replacement parts, 2-80
routine maintenance items, 2-80
customer usage patterns, 2-80
S
safety
electrical, A-1
electrical safety, 4-2, A-1
hazards, A-2
laser, A-2
maintenance, A-3
moving printer, A-4
operational, A-3
printer location, A-3
printer supplies, A-4
printing guidelines, A-5
requirements, A-1
symbols, A-5
sample pages, 1-8
saved printing, 2-76, 2-78
deleting, 2-76
scaling, 2-72
secure printing, 2-76, 2-77
deleting, 2-76
selecting the default tray, 1-18
selection
default tray, 1-18
separation pages, 2-67
service agreement, 4-71, A-4
setting
printer’s IP address, 3-6
static IP address, 3-9
single-sided printing
loading Tray 1 (MPT), 2-9
loading Tray 6, 2-17
loading Trays 2-5, 2-13
software failures, 4-60
specialty paper
printing, 2-56
specifications
printer, C-1
trays, C-1
staple position, 2-29
stapler, 2-28
adding staples, 2-30
options, 2-28
Startup Page, 1-15
accessing, 1-15
print from front panel, 1-16
turn on or off, 1-15
turning on/off using CentreWare IS, 1-15
status messages, 2-79, 4-59
Phaser® 5500 Laser Printer
Index-6
Index
stock
rotate frequently, 2-52
rotating, 2-54
supplement resident fonts, 1-23
supplies, A-4
life indicators, 2-80
low, 2-79
non-Xerox supplies, 2-79, 4-58
ordering, 2-79
replacement, 2-79
supply capacities, 2-80
support, 4-73
supported papers
guidelines, 2-2
T
TCP/IP, 1-11
protocol, 3-4
Technical Support, 1-5, 1-12, 4-2
Total Satisfaction Guarantee, 2-2, 4-53, 4-71,
A-4
transparencies
guidelines, 2-46
loading, 2-46
loading in Tray 1 (MPT) or Tray 6, 2-46
loading in Trays 2-5, 2-47
unacceptable types, 2-46
Tray 1 (MPT)
adjusting paper guides, 2-10, 2-19
loading for 2-sided printing, 2-19
loading for single-sided printing, 2-9
paper and media types, 2-19
Tray 6
loading for 2-sided printing, 2-25
loading for single-sided printing, 2-17
tray fill line, 2-47, 2-48
tray sequence, 1-17
tray switching, 1-17
settings, 1-17
trays
default, 1-18
printing cover pages, 2-75
selection, 1-18
Trays 2-5
loading for 2-sided printing, 2-21
loading for single-sided printing, 2-13
trifold brochures
guidelines, 2-56
loading in Tray 1 (MPT), 2-57
loading in Tray 6, 2-58
loading in Trays 2-5, 2-57
printing, 2-56
troubleshooting
infoSMART, 1-5
Mac OS 9, 3-33
Mac OS 9, Mac OS X, v. 10.1 and higher,
3-34
Macintosh, 3-30
Novell NetWare, 3-36
PhaserSMART, 1-5
print-quality problems, 4-53
Technical Support, 1-12, 4-2
technical support, 1-5
Windows 2000, Windows XP, Windows
Server 2003, 3-17
Windows 98, Windows Me, 3-27
Windows NT 4.x, 3-22
U
unacceptable media types, 2-2
unsupported paper
damage, 2-2, 4-53
usage patterns, 2-80
usage profile reports, 3-12
USB connection, 3-4
user safety, A-1
using a non-Xerox toner cartridge, A-4
using unsupported paper, 2-2, 4-53
W
Warmup Mode, 1-13
warning messages, 1-7, 4-60
warning symbols, A-5
warnings, 2-79
warranty, B-1
watermarks, 2-73
weatherproof paper
guidelines, 2-58
loading in Tray 1 (MPT), 2-59
loading in Tray 6, 2-60
loading in Trays 2-5, 2-59
printing, 2-58
web links, 4-73
Phaser® 5500 Laser Printer
Index-7
Index
Windows
installing printer driver for Windows
2000 or later, 3-4
installing printer driver for Windows 98
or later, 3-4
PCL driver settings, 2-38
PostScript driver settings, 2-37
printing options, 2-36
X
Xerox TCP/IP Port Monitor, 3-25
Xerox Usage Analysis Tool, 3-13
Xerox warranty, 4-71, A-4
Phaser® 5500 Laser Printer
Index-8
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