managed services (727) 674-1455

MANAGED SERVICES
ONE COMPANY ● ONE INTEGRATED APPROACH ● ONE CALL
WORRY FREE, FIXED FEE IT
sen·try noun, plural sen·tries
• a member of a guard or watch.
Why Choose Managed Services?
Studies have shown that the average small-to-medium sized
business loses thousands of dollars each year to ineffective IT
spending, network downtime, lost productivity, security breaches,
and information theft based on a reactive approach to technology.
Invincia Technologies delivers our technology services, that we
call SENTRY, through a proactive Managed Service approach
keeping your network up and running at optimal effectiveness and
efficiency, with superior network performance, security, and
reliability all at an affordable rate. Managed Services allows you to
pay a fixed fee for the level of technology services your
organization needs while having access to Invincia’s proven
processes, procedures, systems, methodologies, and people. Our
goal is to improve the overall health of your network reducing your
long term costs while improving your overall productivity. SENTRY
is standing watch 24/7.
Invincia Technologies has provided outsourced
IT services to growing businesses since 2002.
With Invincia’s “business first” approach, we
pride ourselves on being a trusted technology
advisor helping clients leverage technology to
achieve their business objectives. Invincia utilizes
the same technologies we recommend and we
do it with an attention to detail. With us, it’s
about how we do what we do. It’s about the
value we provide to our clients. It’s about
removing the worry around IT. Invincia
effectively handles all of a company’s technology
needs, allowing our clients to focus on achieving
their business objectives.
Business Before Technology - We Get IT!
Benefits
Improve Network Health
Improved Network Health Increases Productivity
 Remotely address potential points of failure before they
Increase Uptime
become critical events
 Automated management of critical Operating System and
security patches improves stability
Reduce Costly Interruptions
Improved
Downtime
Speed
of
Remediation
Reduces
 Low level monitoring of network functions ensures complete
Improve Staff Productivity
knowledge of network performance
 Automated addressing of system generated alerts before they
become problems
Increase Asset Lifespan
 24x7 monitoring and alerting improves response time to
issues (we know there's an issue before you do)
 When an onsite visit is required, automatic alerts guarantee a
rapid response
Level Off Support Costs
Reduced Vulnerabilities Increases Security
 Security monitoring provides alerts on attempted network
access by unauthorized users before there's a break in
 Ban high-bandwidth usage games or illegal peer-to-peer file
sharing that monopolize business resources
 Monitor and manage anti-virus and spyware issues
 Keep systems patched to ensure they're up-to-date and
secure
 Address vulnerabilities proactively before they're breached
Reduced Support Costs Increases Profitability
(727) 674-1455
13577 Feather Sound Drive
Suite 500
Clearwater, FL 33762
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Network support costs can now be more accurately budgeted
Unlimited remote help desk support
Monthly Network Performance Reports provide visibility
Quarterly IT Status Meetings ensure proactive planning
Online Executive Dashboard provides the ability to view the
state of your network in real-time
ENTERPRISE-CLASS IT SUPPORT FOR YOUR SMALL TO MEDIUM SIZED BUSINESS
MANAGED SERVICES (continued)
Invincia Technologies offers four service levels to meet any organizations needs...
1. SENTRY WATCH (Remote Network Monitoring,
Alerting and Administration)
3. SENTRY MAX (Business Continuity & Disaster
Recovery)
2. SENTRY SUPPORT (Remote and Onsite System &
End-User Support
4. SENTRY STRATEGIC (Strategic IT Planning &
Guidance
1. SENTRY WATCH
2. SENTRY SUPPORT
(Remote Network Monitoring & Management)
(Remote and Onsite System & End-user Support)
Our first tier is where we remotely monitor all aspects of your network
infrastructure 24x7x365, provide reports and statistics of network
performance, and remotely and proactively manage, administer, and
maintain your network infrastructure. Our remote network
management services can be broken down into the following areas…
Our 2nd tier is where we actively provide fixed-fee onsite and remote
end-user support services…
Watch
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Server Event Monitoring
Security Event Monitoring
Application Event Monitoring
Disk Monitoring
Backup Monitoring & Review
UPS Monitoring
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Network Performance
Monitoring
Switch and Router
Monitoring
Firewall Intrusion Monitoring
Printer Monitoring
Report
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Monthly Performance Reports
Monthly Monitoring Reports
Access to Your Own Online Executive Dashboard
Access to our SENTRY Client WebPortal
Maintain
Remediation of Alerts
Network / Active Directory Optimization
Service Pack Deployment
OS Patch Deployment
Hard Drive Maintenance
Virus Protection Management*
Spyware Protection Management*
* Anti-Virus & Anti-Spyware software included with service
Administer
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Support
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Unlimited Remote Help Desk Support
Recurring Onsite Support Visits (as Determined)
3rd Party Vendor Management
IT Status Planning Meetings (Quarterly)
3. SENTRY MAX
(Business Continuity & Disaster Recovery)
The 3rd tier is our complete, unlimited support service level where
we completely “own” your network, actively preparing for business
continuity and disaster recovery as well as secure the network from
intrusions...
Sustain
Secure
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Priority On-Call Help Desk
Support
Unlimited Onsite Support
Services (as Needed)
Workstation Replacement
Services
Unlimited PDA Support
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Server Disk Imaging*
Firewall Intrusion Testing
Internet Content Filter
Management*
Employee Computer Use
Monitoring and Reporting*
Wireless Network Testing &
Reporting
Server Disaster Restore
Backup Restore Testing and
Reporting
Business Continuity
Planning
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Software Inventory Tracking
Hardware Inventory Tracking
IT Issue Tracking
Network Documentation
Software Licensing Compliance
Annual Maintenance Tracking
Procurement Services
4. SENTRY STRATEGIC
(Strategic IT Planning & Guidance)
Our 4th tier is where we leverage our knowledge and experience and
literally act as an outsourced CIO integrating high level technology
guidance into your business...
Plan
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(727) 674-1455
13577 Feather Sound Drive; Suite 500
Clearwater, FL 33762
Outsourced CIO & CTO Services
Strategic Plan and Budget Creation
Strategic Planning Meetings with Senior Invincia Technologies
Staff
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