Nortel IP phone 1150E product broshure description

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Technical Specifications
Nortel IP Phone 1150E
Enhancing service levels in IP Contact Centers
The Nortel IP Phone 1150E with
Gigabit Ethernet brings best-in-class IP
Telephony and advanced communication
features to ACD environments and the
IP Contact Center. An ideal solution
for agents and supervisors, the multi-line
IP Phone 1150E leverages the awardwinning features and design of the
IP Phone 1100 Series for a superior user
experience, while adding dedicated agent
and supervisor fixed keys along with IP
delivery of highly-desired Contact Center
features.
With a large, high-resolution, pixel-based,
graphical grayscale display, a USB port
supporting an enhanced navigation experience, Gigabit Ethernet integration for
support of collocated PC traffic and standard Bluetooth headset profile support
for agent mobility, the IP Phone 1150E
delivers a powerful combination of
features to maximize productivity,
enhance customer service levels, reduce
costs and ultimately, drive increased
business performance.
Key features and benefits
include:
> Multi-line IP Phone supports up to
twelve line/programmable feature
keys1, four context-sensitive soft label
keys2 and twelve fixed keys common
to the IP Phone 1100 Series
> Seven additional fixed keys with builtin LEDs dedicated to IP Contact Center
agents including: In-Calls, Not Ready,
Make Set Busy, Supervisor, Supervisor
Listen/Talk, Emergency and Activity3
Nortel IP Phone 1150E
1 IP Phone 1150E supports up to six line/programmable feature keys.
On Nortel Communication Servers, which support the “shift” function,
up to twelve line/programmable feature keys are supported.
2 Context-sensitive soft label keys are Nortel Communication Server
dependent.
3 Activity fixed key requires Nortel Communication Server development.
> Optional Supervisor configuration
> An integrated 10/100/1000 IEEE
> Supports 802.1ab Link Layer
delivers seven fixed keys including
Base-T Ethernet Switch with LAN
Discovery Protocol, simplifying
Observe Agent, Call Agent, Answer
and PC ports, supporting switching
network discovery and inventory
Agent, Answer Emergency, Display
of both IP Phone traffic and the
management
Agents, Interflow and Night
Service 4
> One additional feature key with
traffic from a collocated PC
> Gigabit Ethernet switch integration
> Lockable Tools Menu for local access
to configuration, diagnostic and
built-in LED, programmable for
for investment protection at the
user preference options with
any commonly used telephony or
desktop, addressing the ongoing
USB navigation support
ACD
features 5
growth of multimedia-intensive traffic
> Supports Unicode for expanded
> High-resolution, fully-backlit, pixel-
from a collocated PC, enabling it to
language and complex font presenta-
based, eight-level grayscale display,
be switched through the PC port of
tion on the phone display6
which combined with a multi-posi-
the IP Phone 1150E
> Tight linkage with Nortel
tion footstand, optimizes viewing
> Dual headset jacks for agent support
under varied lighting conditions
and supervisor plug-in, leveraging
Servers, offering a rich suite of
third-party headsets
reliable, business-grade telephony,
> Four-way navigation cluster with
“Enter” key for maximum choice and
> 802.3af Power over Ethernet as
flexibility in applications navigation
standard or local power option
and entry
via a separately orderable AC power
> Built-in USB port for support of
standard USB mice, USB keyboards,
adapter
> Visual Alerting/Message Waiting
devices offering USB keyboard
Indication LED for incoming call and
emulation and USB powered hubs,
voice message pending notification
enhancing user experience when interacting with applications and selecting
menu options
> Feature Status LED to signal users of
firmware downloads in progress
> Secured communications with
> An integrated Bluetooth® 1.2 Audio
standards-based signaling and media
Gateway for support of standard
path encryption along with authenti-
Bluetooth headset profiles, boosting
cation for network access control
Communication and Application
IP Contact Center communication
and application features
> Proactive Voice Quality Management
(PVQM) for enhanced administration
and diagnostics
> Added convenience and time savings
with field-upgradeable firmware
using Trivial File Transfer Protocol
(TFTP) or UNIStim File Transfer
Protocol (UFTP) 7
agent productivity with greater
freedom at the desktop
4 IP Phone 1150E is shipped with the agent configuration as standard. An optional Supervisor Keycap Kit is available for purchase separately to customize
the IP Phone 1150E keys for supervisor use.
5 Additional Feature key requires Nortel Communication Server development.
6 Nortel Communication Server/minimum release dependent. Consult Nortel server documentation for further details.
7 UNIStim File Transfer Protocol support is Nortel Communication Server dependent. Consult your Nortel Communication Server documentation of choice to
confirm whether UFTP support is available.
2
Technical specifications
Platform support
• Nortel Communication Server 1000
Release 4.5 and later
• Nortel Communication Server 2100
(initial support on Release SE10 and
later)
• Media Gateway 1000B Expansion
Chassis
IP Contact Center Server
• Symposium Express Contact Center
(SECC) Release 4.2
• Symposium Contact Center Server
(SCCS) Release 5.0
• Contact Center Release 6.0
Display
• High resolution, fully backlit,
bitmapped, graphical Film Super Twist
Nematic (FSTN) Liquid Crystal
Display, 240 x 160 pixel, with support
of eight grayscale levels
• Contrast settings, accessible via Local
Tools Menu, to enhance agent and
supervisor viewing experience
• Configurable backlight timer with 5, 10,
15, 20-minute, 1-hour, 2-hour settings
and a “Sleep Never” option for 24x7
Contact Center environments
• Supports Unicode for expanded language
and complex font presentation on the
phone display8
Footstand and adjustments
• Desktop viewing adjustments: 32.5,
40, 47.5 and 55 degree angle height
positions
• Wall mount option: minus 5 degrees
Fixed and soft label keys
• Twelve fixed business telephony keys
including Hold, Goodbye, Volume Up,
Volume Down, Mute, Directory,
Message/Inbox, Shift/Outbox, Quit,
Copy, Expand and Services
• Four context-sensitive soft label keys for
easy-to-use navigation 9
• Seven dedicated Agent fixed keys with
built-in LEDs: Listen/Talk, In-Calls,
Not-Ready, Make Set Busy, Supervisor,
Emergency and Activity 10 (default
configuration)
• Seven dedicated Supervisor fixed keys
with built-in LEDs: Observe Agent,
Call Agent (direct line), Answer Agent,
Answer Emergency, Display Agents,
Interflow and Night Service (optional
configuration with purchase of
Supervisor Keycap kit)
• One additional programmable fixed key
(“Feature Key”), which can be flexibly
assigned to support a standard telephony
or ACD specific feature 11
Navigation cluster
• Four way navigation cluster (left, right,
up, down arrows) plus Enter key12
USB
• Integrated USB port for standard USB
mice, keyboards, keyboard emulation
devices and powered hubs
Headset support
• Integrated Bluetooth 1.2 Audio Gateway
supports standard third-party Bluetooth
headset profiles (Bluetooth Power Class 2)
for intra-office mobility up to 10m/33ft
away from audio gateway
• Support for third-party wired and wireless headsets13
• Dual headset jacks: Agent and Supervisor
Call Recording
• Supports transmission of duplicate
media streams with Nortel Contact
Recording and Quality Monitoring
(CRQM)
Expansion Module
• Supports 18-button Expansion Module
for IP Phone 1100 Series via integrated
Expansion Module/ Console port14
8 Nortel Communication Server/minimum release dependent. Consult Nortel server documentation for
further support details.
9 Context-sensitive soft label key functionality is Nortel Communication Server 1000 Release 5.0
dependent.
10 Activity Key requires Nortel Communication Server development. Consult your Nortel representative
for timing details.
11 Additional Feature Key requires Nortel Communication Server development. Consult your Nortel
representative for timing details.
12 The Enter key can be used for selection of items within the IP Phone 1150E Local Tools Menu.
13 Wireless headsets supported with agent configuration only.
14 Number of Expansion Modules supported is Nortel Communication Server dependent. Consult the
Nortel Communication Server documentation of choice for the maximum number of modules that
can be cascaded.
15 Cisco pre-standard support includes Catalyst 3350, 450E and 6503 Ethernet Switches with software
versions: 3350 – IOS 12.1 (1.3); 4503-CATOS 7.6 (3); 6503-CATOS 8.3 (2).
User Selectable Ringtones
Color
• Graphite with Silver Metallic Bezel
finish
Dimensions and weight
• Dimensions including footstand
(HxWxD):
– 55 degree configuration: 9.05 in x
6.14 in x 7.36 in/229.9mm x
155.9mm x 187.1 mm
– 32.5 degree configuration: 7.12 in x
6.14 in x 8.48 in/180.9mm x 155.9
mm x 215.4 mm
– Minus 5 degree configuration (wallmount): 9.79 in x 6.14 in x 3.29 in/
248.6mm x 155.9 mm x 83.6 mm
• Weight: 1.70 lbs/771 g
Connectivity/data rates
• Integrated 10/100/1000 IEEE Base-T
auto-sensing Ethernet Switch for shared
PC access (one LAN and one PC port)
• Manually configurable for 10 and 100
Mbps speeds when used with Ethernet
Switches that do not support auto-sensing
• Minimum Category 5e cabling required
for Gigabit Ethernet deployment
(Category 5e cable included as standard)
Power
• Supports IEEE 802.3af power standard,
pre-standard Nortel and Cisco proprietary powering schemes15
• Power dissipation: IEEE Power Class 3.
Gigabit Ethernet: 7.2 watts idle, 9.6
watts full utilization (exclusive of cable
loss); 100 Mbps: 5.0 watts idle; 6.8
watts full utilization
• Universal local AC power adapter
as option (“brick style”) supported
(100/240 VAC, 50/60Hz power adapter
delivering 48V DC @ 0.52A max)
• AC power cable (country specific) —
separately orderable
• USB port power: 100mA power;
With powered USB hub, supports
up to 500mA
Loudspeaker
• Integrated high-quality speaker
(Listen only and Audio Paging)
Administration and Security
• Supports 802.1ab Link Layer Discovery
Protocol (LLDP) for network discovery
and inventory management
• Static, Partial and Full Dynamic Host
Control Protocol settings (Full DHCP
factory default)
3
• Network authentication via 802.1x and
Extensible Authentication Protocol
(EAP) for support within MD-5
enabled networks
• Signaling encryption via Advanced
Encryption Standard (AES) 128-bit 16
• RFC 3711 compliant Media encryption
via Secure Real-Time Protocol (sRTP)
Pre-shared Key and Public Key
Infrastructure17
• Supports Nortel Proactive Voice Quality
Management (PVQM) for enhanced
administration and diagnostics
Protocols
• E.164 dialing
Audio Quality of Service
• G.711 a-law, G.711 µ-law, G.729a and
Annex B
• 802.1p/Q, DiffServ and VLAN tagging
of telephony port traffic
• Supports echo cancellation and silence
suppression
Operating temperature
• +5°C to +40°C/+40°F to +104°F
Relative humidity
• 5% to 95% (non-condensing)
Storage temperature
• -40°C to +70°C/-40° to +158°F
EMC
• United States: FCC 47 CFR Part 15
Class B
• Canada: ICES-003 Class B
• Australia/New Zealand:
– AS/NZS 3548 Class B
– CISPR 22 Class B
• European community:
– EN55022:1998+A1+A2 (Class B)
– EN 55024:1998+A1+A2
– EN 61000-3-2
– EN 61000-3-3
• Korea MIC
• China CCC
• Japan VCCI
Safety
• United States: UL 60950-1 1st Edition
• Canada: CSA 60950-1-03
• European Community: EN 60950-1
+A11
• Australia/New Zealand: AS/NZS
60950.1: 2003
• IEC 60950-1
• Mexico NOM approvals
Bluetooth
• USA: FCC Part 15 Wireless
Certification
• Canada: IC RSS 210 Wireless
Certification
• EN 300 328
• EN 301 489-1/EN 301 489-17
• Japan METI Wireless approval
• Korean Wireless approval
US/Canada/Australia/
EU countries
• US/Canada: Hearing Aid Compatibility
(HAC) as per FCC Part 68 and
Industry Canada CS-03 Part V
• Australia: AS/ACIF 004
• New Zealand PTC 220
• Complies with Reduction of Hazardous
Substances (RoHS) - (6 of 6) as part of
European Union Environmental
Directive
• Complies with the essential requirements and other relevant provisions of
Directive 1999/5/EC
• American Disabilities Act (ADA)
compliant dialpad
16 Requires deployment of Secure Multimedia Controller 2450 (SMC 2450) on Nortel Communication
Server 1000 in support of signaling encryption.
17 Public Key Infrastructure is Nortel Communication Server/minimum release dependent. Consult
Nortel server documentation for support details.
Nortel is a recognized leader in delivering communications capabilities that make the
promise of Business Made Simple a reality for our customers. Our next-generation
technologies, for both service provider and enterprise networks, support multimedia and
business-critical applications. Nortel’s technologies are designed to help eliminate today’s
barriers to efficiency, speed and performance by simplifying networks and connecting
people to the information they need, when they need it. Nortel does business in more
than 150 countries around the world. For more information, visit Nortel on the Web at
www.nortel.com. For the latest Nortel news, visit www.nortel.com/news.
In the United States:
Nortel
35 Davis Drive
Research Triangle Park, NC 27709 USA
For more information, contact your Nortel representative, or call 1-800-4 NORTEL
or 1-800-466-7835 from anywhere in North America.
In Caribbean and Latin America:
Nortel
1500 Concorde Terrace
Sunrise, FL 33323 USA
Nortel, the Nortel logo, Nortel Business Made Simple, the Globemark and Symposium
are trademarks of Nortel Networks. All other trademarks are the property of their
owners.
Copyright © 2007 Nortel Networks. All rights reserved. Information in this document is subject to change without notice. Nortel assumes no responsibility for any
errors that may appear in this document.
NN117780-102207
BUSINESS MADE SIMPLE
In Canada:
Nortel
195 The West Mall
Toronto, Ontario M9C 5K1 Canada
In Europe:
Nortel
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Maidenhead Berkshire SL6 3QH UK
Phone: 00 800 8008 9009
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Phone: (65) 6287 2877
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