HP PageWide Managed Color E75160 User Guide

HP PageWide Managed Color E75160
User Guide
Copyright and License
Trademark Credits
© Copyright 2017 HP Development Company,
L.P.
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Reproduction, adaptation, or translation without
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The information contained herein is subject to
change without notice.
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services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed as
constituting an additional warranty. HP shall not
be liable for technical or editorial errors or
omissions contained herein.
Edition 1, 9/2017
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Group.
Table of contents
1 Printer overview ........................................................................................................................................................................................ 1
Caution icons ............................................................................................................................................................................. 2
Printer views .............................................................................................................................................................................. 3
Printer front view ................................................................................................................................................. 3
Printer back view and interface ports ............................................................................................................... 4
Control-panel view ............................................................................................................................................... 5
How to use the touchscreen control panel ................................................................................. 7
Printer specifications ................................................................................................................................................................ 8
Technical specifications ....................................................................................................................................... 8
Supported operating systems ........................................................................................................................... 9
Mobile printing solutions .................................................................................................................................. 11
Printer dimensions ............................................................................................................................................ 11
Power consumption, electrical specifications, and acoustic emissions .................................................... 12
Operating environment range ......................................................................................................................... 12
Printer hardware setup and software installation ............................................................................................................ 14
2 Paper trays .............................................................................................................................................................................................. 15
Load paper to Tray 1 (multipurpose tray) .......................................................................................................................... 16
Introduction ........................................................................................................................................................ 16
Tray 1 paper orientation ................................................................................................................................... 17
Use alternative letterhead mode .................................................................................................................... 22
Enable Alternative Letterhead Mode by using the printer control-panel menus ............... 22
Load paper to Tray 2 ............................................................................................................................................................. 23
Introduction ........................................................................................................................................................ 23
Tray 2 and the 550-sheet trays paper orientation ...................................................................................... 25
Use alternative letterhead mode .................................................................................................................... 29
Enable Alternative Letterhead Mode by using the printer control-panel menus ............... 29
Load the 4,000-sheet high-capacity input (HCI) tray ....................................................................................................... 30
Introduction ........................................................................................................................................................ 30
HCI paper orientation ........................................................................................................................................ 32
Use alternative letterhead mode .................................................................................................................... 33
Enable Alternative Letterhead Mode by using the printer control-panel menus ............... 34
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iii
Load and print envelopes ..................................................................................................................................................... 35
Introduction ........................................................................................................................................................ 35
Print envelopes .................................................................................................................................................. 35
Envelope orientation ......................................................................................................................................... 35
Load and print labels ............................................................................................................................................................. 37
Introduction ........................................................................................................................................................ 37
Manually feed labels ......................................................................................................................................... 37
Label orientation ............................................................................................................................................... 38
3 Supplies, accessories, and parts .......................................................................................................................................................... 39
Order supplies, accessories, and parts ............................................................................................................................... 40
Ordering .............................................................................................................................................................. 40
Supplies and accessories ................................................................................................................................. 40
Maintenance/long-life consumables (LLC) .................................................................................................... 42
Customer self-repair parts ............................................................................................................................... 42
Replace the cartridges ........................................................................................................................................................... 44
Introduction ........................................................................................................................................................ 44
Cartridge information ....................................................................................................................................... 44
Remove and replace the cartridges ................................................................................................................ 46
Replace the service fluid container ..................................................................................................................................... 49
Introduction ........................................................................................................................................................ 49
Remove and replace the service fluid container ........................................................................................... 49
4 Print .......................................................................................................................................................................................................... 53
Print tasks (Windows) ............................................................................................................................................................ 54
How to print (Windows) .................................................................................................................................... 54
Automatically print on both sides (Windows) ............................................................................................... 54
Manually print on both sides (Windows) ........................................................................................................ 55
Print multiple pages per sheet (Windows) .................................................................................................... 55
Select the paper type (Windows) .................................................................................................................... 56
Additional print tasks ........................................................................................................................................ 57
Print tasks (OS X) .................................................................................................................................................................... 58
How to print (OS X) ............................................................................................................................................ 58
Automatically print on both sides (OS X) ....................................................................................................... 58
Manually print on both sides (OS X) ................................................................................................................ 58
Print multiple pages per sheet (OS X) ............................................................................................................ 59
Select the paper type (OS X) ............................................................................................................................ 59
Additional print tasks ........................................................................................................................................ 59
Store print jobs on the printer to print later or print privately ........................................................................................ 60
Introduction ........................................................................................................................................................ 60
Create a stored job (Windows) ......................................................................................................................... 60
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Create a stored job (OS X) ................................................................................................................................. 61
Print a stored job ............................................................................................................................................... 62
Delete a stored job ............................................................................................................................................ 62
Delete a job that is stored on the printer .................................................................................. 62
Change the job storage limit ....................................................................................................... 62
Information sent to printer for Job Accounting purposes ........................................................................... 63
Mobile printing ........................................................................................................................................................................ 64
Introduction ........................................................................................................................................................ 64
Wi-Fi Direct and NFC Connect and Print ......................................................................................................... 64
HP ePrint via email ............................................................................................................................................ 65
HP ePrint software ............................................................................................................................................ 66
AirPrint ................................................................................................................................................................. 66
Android embedded printing ............................................................................................................................. 66
Print from the USB port ........................................................................................................................................................ 68
Introduction ........................................................................................................................................................ 68
Enable the USB port for printing ..................................................................................................................... 68
Print USB documents ........................................................................................................................................ 69
5 Manage the printer ................................................................................................................................................................................. 71
Advanced configuration with the HP Embedded Web Server (EWS) ............................................................................. 72
Introduction ........................................................................................................................................................ 72
How to access the HP Embedded Web Server (EWS) .................................................................................. 72
HP Embedded Web Server features ............................................................................................................... 73
Information tab ............................................................................................................................. 73
General tab .................................................................................................................................... 74
Print tab .......................................................................................................................................... 75
Troubleshooting tab ..................................................................................................................... 75
Security tab .................................................................................................................................... 76
HP Web Services tab ..................................................................................................................... 76
Networking tab .............................................................................................................................. 76
Other Links list ............................................................................................................................... 78
Configure IP network settings .............................................................................................................................................. 79
Printer sharing disclaimer ................................................................................................................................ 79
View or change network settings ................................................................................................................... 79
Rename the printer on a network ................................................................................................................... 79
Manually configure IPv4 TCP/IP parameters from the control panel ........................................................ 80
Manually configure IPv6 TCP/IP parameters from the control panel ........................................................ 80
Link speed and duplex settings ....................................................................................................................... 81
Printer security features ....................................................................................................................................................... 82
Introduction ........................................................................................................................................................ 82
Security statements .......................................................................................................................................... 82
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v
Assign an administrator password ................................................................................................................. 82
IP Security ........................................................................................................................................................... 83
Lock the formatter ............................................................................................................................................ 83
Encryption support: HP High Performance Secure Hard Disks .................................................................. 83
Energy-conservation settings .............................................................................................................................................. 84
Introduction ........................................................................................................................................................ 84
Set the sleep timer and configure the printer to use 1 watt or less of power ......................................... 84
HP Web Jetadmin ................................................................................................................................................................... 85
Software and firmware updates .......................................................................................................................................... 86
6 Solve problems ....................................................................................................................................................................................... 87
Customer support .................................................................................................................................................................. 88
Control panel help system .................................................................................................................................................... 89
Restore factory settings ........................................................................................................................................................ 90
Introduction ........................................................................................................................................................ 90
Method one: Restore factory settings from the printer control panel ...................................................... 90
Method two: Restore factory settings from the HP Embedded Web Server (network-connected
printers only) ...................................................................................................................................................... 90
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ................................. 91
Change the “Very Low” settings ...................................................................................................................... 91
Order supplies .................................................................................................................................................... 91
Printer does not pick up paper or misfeeds ....................................................................................................................... 93
Introduction ........................................................................................................................................................ 93
The printer does not pick up paper ................................................................................................................. 93
The printer picks up multiple sheets of paper .............................................................................................. 95
Clear paper jams ..................................................................................................................................................................... 99
Introduction ........................................................................................................................................................ 99
Paper jam locations ........................................................................................................................................... 99
Auto-navigation for clearing paper jams ..................................................................................................... 100
Experiencing frequent or recurring paper jams? ....................................................................................... 100
Clear paper jams in Tray 1 ............................................................................................................................. 101
Clear paper jams in Tray 2 ............................................................................................................................. 104
Clear paper jams in Tray 3 ............................................................................................................................. 106
Clear paper jams in the output bin ............................................................................................................... 110
Clear paper jams in the duplexer .................................................................................................................. 111
Clear paper jams in the 3x550-sheet trays ................................................................................................ 113
Clear paper jams in the 4,000-sheet high-capacity input (HCI) tray ....................................................... 115
Improve print quality ........................................................................................................................................................... 120
Introduction ...................................................................................................................................................... 120
Check the cartridge status ............................................................................................................................. 120
Update the printer firmware .......................................................................................................................... 121
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Change the print quality setting ................................................................................................................... 121
Print from a different software program .................................................................................................... 121
Check paper and quality settings ................................................................................................................. 121
Check grayscale and black settings ............................................................................................................. 122
Adjust color settings (Windows) ................................................................................................................... 122
Check paper and the printing environment ................................................................................................ 123
Step one: Use paper that meets HP specifications ............................................................... 123
Step two: Check the environment ............................................................................................ 123
Visually inspect the cartridge ........................................................................................................................ 124
Clean the printer .............................................................................................................................................. 125
Print and interpret the Print Quality Report ........................................................................... 125
Clean the printhead .................................................................................................................... 125
Clean the rollers .......................................................................................................................... 126
Try a different print driver .............................................................................................................................. 126
Solve wired network problems .......................................................................................................................................... 128
Introduction ...................................................................................................................................................... 128
Poor physical connection ............................................................................................................................... 128
The computer is unable to communicate with the printer ....................................................................... 128
The printer is using incorrect link and duplex settings for the network ................................................. 129
New software programs might be causing compatibility problems ....................................................... 129
The computer or workstation might be set up incorrectly ....................................................................... 129
The printer is disabled, or other network settings are incorrect ............................................................. 129
Index ........................................................................................................................................................................................................... 131
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viii
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1
Printer overview
●
Caution icons
●
Printer views
●
Printer specifications
●
Printer hardware setup and software installation
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/pwcolorE75160.
HP's all-inclusive help for the printer includes the following information:
ENWW
●
Install and configure
●
Learn and use
●
Solve problems
●
Download software and firmware updates
●
Join support forums
●
Find warranty and regulatory information
1
Caution icons
CAUTION: Sharp edge in close proximity.
CAUTION: Keep body parts away from moving parts.
CAUTION: Hot surface.
CAUTION: Electrical shock.
2
Chapter 1 Printer overview
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Printer views
●
Printer front view
●
Printer back view and interface ports
●
Control-panel view
Printer front view
3
2
4
5
6
7
1
11
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10
9
1
Left door
2
Easy-access USB printing port
3
Control panel with color touchscreen display (tilts up for easier viewing)
4
On/Off button
5
Serial number and product number label
6
Output bin and output bin stop
7
Right door (access for clearing jams)
8
Duplexer
9
Tray 2
10
Front door (access to the cartridge)
11
Service fluid container
8
Printer views
3
Printer back view and interface ports
6
1
2
3
4
5
1
Power connection
2
Formatter plate (contains the interface ports)
3
Access door to interface ports and cable lock slot
4
Multipurpose tray (Tray 1)
5
Tray 1 extension
6
Hardware integration pocket (HIP) for connecting accessories and third-party devices
The printer includes the following interface ports.
1
4
2
3
1
Host USB port for connecting external USB devices (this port might be covered)
NOTE:
4
For easy-access USB printing, use the USB port near the control panel.
2
Local area network (LAN) Ethernet (RJ-45) network port
3
Hi-Speed USB 2.0 printing port
4
Cable lock slot
Chapter 1 Printer overview
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Control-panel view
The Home screen provides access to the printer features and indicates the current status of the printer.
Return to the Home screen at any time by selecting the Home button.
NOTE:
The features that appear on the Home screen can vary, depending on the printer configuration.
2
1
3
4
5
6
7
8
1
Reset button
Select the Reset button to clear changes, release the printer from a paused state, display the Message
Center if there are errors, and restore the default settings.
2
Sign In or Sign Out button
Select the Sign In button to access secured features.
Select the Sign Out button to sign out of the printer. The printer restores all options to the default
settings.
NOTE: This button displays only if the administrator has configured the printer to require permission
for access to features.
3
Information
button
Select the Information button to access a screen that provides access to several types of printer
information. Select the following buttons on the Information screen for printer information:
●
Display Language: Change the language setting for the current user session.
●
Sleep Mode: Place the printer into sleep mode.
●
Wi-Fi Direct: View information for how to connect directly to the printer using a phone, tablet, or
other device with Wi-Fi.
●
Wireless: View or change wireless connection settings (wireless accessory equipped models only).
●
Ethernet: View or change Ethernet connection settings.
●
HP Web Services: View information to connect and print to the printer using HP Web Services
(ePrint).
4
Help
5
Current time
Displays the current time.
6
Applications area
Select any of the icons to open the application. Swipe the screen sideways to access more applications.
button
Select the Help button to open the embedded help system.
NOTE: The available applications vary by printer. The administrator can configure which applications
appear and the order in which they appear.
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Printer views
5
6
7
Home-screen page
indicator
Indicates the number of pages on the Home screen or in an application. The current page is highlighted.
Swipe the screen sideways to scroll between pages.
8
Home
Select the Home button to return to the Home screen.
button
Chapter 1 Printer overview
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How to use the touchscreen control panel
Use the following actions to use the printer touchscreen control panel.
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Action
Description
Example
Touch
Touch an item on the screen to select that item
or open that menu. Also, when scrolling through
menus, briefly touch the screen to stop the
scrolling.
Touch the Settings icon to open the Settings app.
Swipe
Touch the screen and then move your finger
horizontally to scroll the screen sideways.
Swipe until the Settings app displays.
Scroll
Touch the screen and then move your finger
vertically to scroll the screen up and down. When
scrolling through menus, briefly touch the screen
to stop the scrolling.
Scroll through the Settings app.
Printer views
7
Printer specifications
IMPORTANT: The following specifications are correct at the time of publication, but they are subject to change.
For current information, see www.hp.com/support/pwcolorE75160.
●
Technical specifications
●
Supported operating systems
●
Mobile printing solutions
●
Printer dimensions
●
Power consumption, electrical specifications, and acoustic emissions
●
Operating environment range
Technical specifications
Model name
E75160dn
Product number
Paper handling
J7Z06A
Tray 1 (100-sheet capacity)
Tray 2 (550-sheet capacity)
550-sheet paper tray
NOTE:
Optional
The printer supports one optional input accessory.
550-sheet paper tray and stand
Optional
3x550-sheet paper tray
Optional
4,000-sheet high-capacity input (HCI) tray
Optional
Automatic duplex printing
Connectivity
10/100/1000 Ethernet LAN connection with IPv4 and IPv6
Hi-Speed USB 2.0
Easy-access USB port for printing without a computer and upgrading
the firmware
HP Internal USB Ports
Optional
HP Jetdirect 3000w NFC/Wireless Accessory for printing from mobile
devices
Optional
HP Jetdirect 2900nw Print Server Accessory for wireless connectivity
Optional
Hardware integration pocket (HIP) for connecting accessories and
third-party devices
Memory
1.5 GB memory, expandable to 2.5 GB by adding DIMM memory
module
HP 8 GB eMMC module
HP Secure High Performance Hard Disk Drive (FIPS)
Control-panel display and input
8
Optional
Constant-view color touchscreen control panel
Chapter 1 Printer overview
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Model name
E75160dn
Product number
J7Z06A
Print
Prints 60 ppm on letter and A4 size paper in Professional mode.
Prints 80 ppm on letter and A4 size paper in General Office mode.
Easy-access USB printing (no computer required)
Supported operating systems
Linux: For information and print drivers for Linux, go to www.hp.com/go/linuxprinting.
UNIX: For information and print drivers for UNIX®, go to www.hp.com/go/unixmodelscripts.
The following information applies to the printer-specific Windows PCL 6, HP print drivers for OS X, and to the
software installer.
Windows: Download HP Easy Start from 123.hp.com/PageWide to install the HP print driver. Or go to the printersupport website for this printer: www.hp.com/support/pwcolorE75160 to download the print driver or the
software installer to install the HP print driver.
OS X: Mac computers are supported with this printer. Download HP Easy Start from 123.hp.com/PageWide to
install the HP print driver.
1.
Go to 123.hp.com/PageWide.
2.
Follow the steps provided to download the printer software.
Table 1-1 Supported operating systems and print drivers
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Operating system
Print driver installed (from the software on
the web)
Notes
Windows® XP SP3, 32-bit
The “HP PCL.6” printer-specific print driver is
installed for this operating system as part of
the software installation.
Microsoft retired mainstream support for
Windows XP in April 2009. HP will continue
to provide best effort support for the
discontinued XP operating system. Some
features and page sizes in the print driver
are not supported.
Windows Vista®, 32-bit
The “HP PCL.6” printer-specific print driver is
installed for this operating system as part of
the software installation.
Microsoft retired mainstream support for
Windows Vista in April 2012. HP will
continue to provide best effort support for
the discontinued Vista operating system.
Some features and page sizes in the print
driver are not supported.
Windows 7, 32-bit and 64-bit
The “HP PCL 6” printer-specific print driver is
installed for this operating system as part of
the software installation.
Windows 8, 32-bit and 64-bit
The “HP PCL 6” printer-specific print driver is
installed for this operating system as part of
the software installation.
Windows 8 RT support is provided through
Microsoft IN OS Version 4, 32-bit driver.
Windows 8.1, 32-bit and 64-bit
The “HP PCL-6” V4 printer-specific print
driver is installed for this operating system
as part of the software installation.
Windows 8.1 RT support is provided through
Microsoft IN OS Version 4, 32-bit driver.
Printer specifications
9
Table 1-1 Supported operating systems and print drivers (continued)
Operating system
Print driver installed (from the software on
the web)
Notes
Windows 10, 32-bit and 64-bit
The “HP PCL-6” V4 printer-specific print
driver is installed for this operating system
as part of the software installation.
Windows Server 2008 SP2, 32-bit
The “HP PCL.6” printer-specific print driver is
available for download from the printersupport website. Download the driver, and
then use the Microsoft Add Printer tool to
install it.
Microsoft retired mainstream support for
Windows Server 2008 in January 2015. HP
will continue to provide best effort support
for the discontinued Server 2008 operating
system. Some features and page sizes in
the print driver are not supported.
Windows Server 2008 SP2, 64-bit
The “HP PCL 6” printer-specific print driver is
available for download from the printersupport website. Download the driver, and
then use the Microsoft Add Printer tool to
install it.
Microsoft retired mainstream support for
Windows Server 2008 in January 2015. HP
will continue to provide best effort support
for the discontinued Server 2008 operating
system.
Windows Server 2008 R2, SP 1, 64-bit
The “HP PCL 6” printer-specific print driver is
available for download from the printersupport website. Download the driver, and
then use the Microsoft Add Printer tool to
install it.
Windows Server 2012, 64-bit
The PCL 6 printer-specific print driver is
available for download from the printersupport website. Download the driver, and
then use the Microsoft Add Printer tool to
install it.
Windows Server 2012 R2, 64-bit
The PCL 6 printer-specific print driver is
available for download from the printersupport website. Download the driver, and
then use the Microsoft Add Printer tool to
install it.
Windows Server 2016, 64-bit
The PCL 6 printer-specific print driver is
available for download from the printersupport website. Download the driver, and
then use the Microsoft Add Printer tool to
install it.
OS X 10.11 El Capitan, OS X 10.12 Sierra
Download HP Easy Start from 123.hp.com/
PageWide, and then use it to install the print
driver.
NOTE: Supported operating systems can change. For a current list of supported operating systems, go to
www.hp.com/support/pwcolorE75160 for HP's all-inclusive help for the printer.
NOTE: For details on client and server operating systems and for HP UPD driver support for this printer, go to
www.hp.com/go/upd. Under Additional information, click the links.
10
Chapter 1 Printer overview
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Table 1-2 Minimum system requirements
Windows
OS X
●
Internet connection
●
Internet connection
●
Dedicated USB 1.1 or 2.0 connection or a network connection
●
Dedicated USB 1.1 or 2.0 connection or a network connection
●
400 MB of available hard-disk space
●
1 GB of available hard-disk space
●
1 GB RAM (32-bit) or 2 GB RAM (64-bit)
Mobile printing solutions
HP offers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet,
smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/
MobilePrinting.
NOTE:
Update the printer firmware to ensure all mobile printing and ePrint capabilities are supported.
●
HP ePrint via email (Requires HP Web Services to be enabled and the printer to be registered with
HP Connected)
●
HP ePrint app (Available for Android and iOS)
●
HP ePrint software
●
Google Cloud Print
●
AirPrint
●
Android Printing
●
Windows 10 Printing
Printer dimensions
NOTE: These values are subject to change. For current information, go to www.hp.com/support/
pwcolorE75160.
Table 1-3 Dimensions for printer base model
Printer fully closed
Printer fully opened
Height
462 mm (18.2 in)
534 mm (21 in)
Depth
595 mm (23.4 in)
1,027 mm (40.4 in)
Width
600 mm (23.6 in)
1530 mm (60.2 in)
Weight (with cartridge)
45.6 kg (100.5 lb)
Table 1-4 Dimensions for the 1x550-sheet paper feeder
Height
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Printer fully closed
Printer fully opened
117 mm (4.6 in)
117 mm (4.6 in)
Printer specifications
11
Table 1-4 Dimensions for the 1x550-sheet paper feeder (continued)
Printer fully closed
Printer fully opened
Depth
520 mm (20.5 in)
685 mm (27 in)
Width
600 mm (23.6 in)
600 mm (23.6 in)
Weight (with cartridge)
9.5 kg (21 lb)
Table 1-5 Dimensions for the 1x550-sheet paper feeder with stand
Accessory fully closed
Accessory fully opened
Height
436 mm (17.2 in)
436 mm (17.2 in)
Depth
520 mm (20.5 in)
685 mm (27 in)
Width
600 mm (23.6 in)
600 mm (23.6 in)
Weight
28.6 kg (63 lb)
Table 1-6 Dimensions for the 3x550-sheet paper feeder with stand
Printer fully closed
Printer fully opened
Height
436 mm (17.2 in)
436 mm (17.2 in)
Depth
520 mm (20.5 in)
685 mm (27 in)
Width
600 mm (23.6 in)
600 mm (23.6 in)
Weight (with cartridge)
34 kg (75 lb)
Table 1-7 Dimensions for the 4,000-sheet HCI with stand
Accessory fully closed
Accessory fully opened
Height
436 mm (17.2 in)
436 mm (17.2 in)
Depth
520 mm (20.5 in)
685 mm (27 in)
Width
600 mm (23.6 in)
600 mm (23.6 in)
Weight
41.3 kg (91 lb)
Power consumption, electrical specifications, and acoustic emissions
See www.hp.com/support/pwcolorE75160 for current information.
Operating environment range
Table 1-8 Operating environment range
12
Environment
Recommended
Allowed
Temperature
17° to 25°C (62.6° to 77°F)
15° to 30°C (59° to 86°F)
Chapter 1 Printer overview
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Table 1-8 Operating environment range (continued)
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Environment
Recommended
Allowed
Relative humidity
30% to 70% relative humidity (RH)
10% to 80% RH
Altitude
Not applicable
0 to 3048 m (0 to 10,000 ft)
Printer specifications
13
Printer hardware setup and software installation
For basic setup instructions, see the Hardware Installation Guide that came with the printer. For additional
instructions, go to HP support on the Web.
Go to www.hp.com/support/pwcolorE75160 for HP's all-inclusive help for the printer. Find the following support:
14
●
Install and configure
●
Learn and use
●
Solve problems
●
Download software and firmware updates
●
Join support forums
●
Find warranty and regulatory information
Chapter 1 Printer overview
ENWW
2
Paper trays
●
Load paper to Tray 1 (multipurpose tray)
●
Load paper to Tray 2
●
Load the 4,000-sheet high-capacity input (HCI) tray
●
Load and print envelopes
●
Load and print labels
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/pwcolorE75160.
HP's all-inclusive help for the printer includes the following information:
ENWW
●
Install and configure
●
Learn and use
●
Solve problems
●
Download software and firmware updates
●
Join support forums
●
Find warranty and regulatory information
15
Load paper to Tray 1 (multipurpose tray)
Introduction
CAUTION: Do not extend more than one paper tray at a time. Do not use paper tray as a step. Keep hands out
of paper trays when closing. All trays must be closed when moving the printer.
The following information describes how to load paper in Tray 1. The tray holds up to 100 sheets of 75 g/m2 (20
lb) paper or 14 envelopes.
CAUTION:
1.
To avoid jams, never add or remove paper from Tray 1 during printing.
Open Tray 1.
NOTE: To print on longer paper, such as legalsize, pull out the Tray 1 extension.
2.
16
Adjust the paper-width guides to the size of the
paper being used.
Chapter 2 Paper trays
ENWW
3.
Load paper in the tray. For information about how
to orient the paper, see Table 2-1 Tray 1 paper
orientation on page 17.
4.
Adjust the width guides so that they touch the
paper stack, but do not bend it.
Tray 1 paper orientation
Table 2-1 Tray 1 paper orientation
Paper type
Image orientation
Duplex mode
Paper size
How to load paper
Letterhead or preprinted
Portrait
1-sided printing
12x18, 11x17, RA3, A3, 8K
(273x394 mm), 8K
(270x390 mm), 8K
(260x368 mm), B4 (JIS),
Legal, Oficio (8.5x13), Oficio
(216x340 mm), C4, SRA4,
RA4, Arch A, A4, Letter, 16K
(197x273 mm) 16K
(195x270 mm), Executive,
A5, 16K (184x260 mm), B5
(JIS), Arch A, Statement, 5x8,
Double Japan Postcard
(148x200 mm), B6 (JIS), 5x7,
4x6, 10x15 cm, A6, Japanese
Postcard (100x148 mm)
Face-down
ENWW
Bottom edge leading into the printer
Load paper to Tray 1 (multipurpose tray)
17
Table 2-1 Tray 1 paper orientation (continued)
Paper type
Image orientation
Duplex mode
Automatic 2-sided
printing or with
Alternative Letterhead
Mode enabled
18
Chapter 2 Paper trays
Paper size
How to load paper
A4, Letter, 16K
(197x273 mm) 16K
(195x270 mm), Executive,
A5, 16K (184x260 mm), B5
(JIS), Arch A, Statement, 5x8,
Double Japan Postcard
(148x200 mm), 16K
(195x270 mm), 16K
(197x273 mm), B6 (JIS), 5x7,
A6, Japanese Postcard
(100x148 mm)
Face-down
12x18, 11x17, RA3, A3, 8K
(273x394 mm), 8K
(270x390 mm), 8K
(260x368 mm), B4 (JIS),
Legal, Oficio (8.5x13), Oficio
(216x340 mm), C4, SRA4,
RA4, Arch A, A4, Letter, 16K
(197x273 mm) 16K
(195x270 mm), Executive,
A5, 16K (184x260 mm), B5
(JIS), Arch A, Statement, 5x8,
Double Japan Postcard
(148x200 mm), B6 (JIS), 5x7,
4x6, 10x15 cm, A6, Japanese
Postcard (100x148 mm)
Face-up
A4, Letter, 16K
(197x27 3 mm), 16K
(195x270 mm), Executive,
A5, 16K (184x260 mm), B5
(JIS), Arch A, Statement, 5x8,
Double Japan Postcard
(148x200 mm), 16K
(195x270 mm), 16K
(197x273 mm), B6 (JIS), 5x7,
A6, Japanese Postcard
(100x148 mm)
Face-up
Left side of pre-printed image leading into
the printer
Top edge leading into the printer
Right side of pre-printed image leading into
the printer
ENWW
Table 2-1 Tray 1 paper orientation (continued)
Paper type
Image orientation
Duplex mode
Paper size
How to load paper
Landscape
1-sided printing
12x18, 11x17, RA3, A3, 8K
(273x394 mm), 8K (270x390
mm), 8K (260x368 mm), B4
(JIS), Legal, Oficio (8.5x13),
Oficio (216x340 mm), C4,
SRA4, RA4, Arch A, A4, Letter,
16K (197x273 mm), 16K
(195x270 mm), Executive,
A5, 16K (184x260 mm), B5
(JIS), Statement, 5x8, Double
Japan Postcard
(148x200 mm), B6 (JIS), 5x7
Face-down
Left side of pre-printed image leading into
the printer
4x6, 10x15 cm, A6, Japanese
Postcard (these are more
narrow than 5 in and
therefore must be fed shortedge-feed)
Automatic 2-sided
printing or with
Alternative Letterhead
Mode enabled
12x18, 11x17, RA3, A3, 8K
(273x394 mm), 8K (270x390
mm), 8K (260x368 mm), B4
(JIS), Legal, Oficio (8.5x13),
Oficio (216x340 mm), C4,
SRA4, RA4, Arch A, A4, Letter,
16K (197x273 mm), 16K
(195x270 mm), Executive,
A5, 16K (184x260 mm), B5
(JIS), Statement, 5x8, Double
Japan Postcard
(148x200 mm), B6 (JIS), 5x7
Face-up
Right side of the pre-printed image leading
into the printer
4x6, 10x15 cm, A6, Japanese
Postcard (these are more
narrow than 5 in and
therefore must be fed shortedge-feed)
1-sided printing
ENWW
A4, Letter, 16K (197x273
mm) 16K (195x270 mm),
Executive, A5, 16K (184x260
mm), B5 (JIS), Arch A,
Statement, 5x8, Double
Japan Postcard, 5x7, B6 (JIS),
A6
Face-down
Bottom edge leading into the printer
Load paper to Tray 1 (multipurpose tray)
19
Table 2-1 Tray 1 paper orientation (continued)
Paper type
Prepunched
Image orientation
Portrait
Duplex mode
Paper size
How to load paper
Automatic 2-sided
printing or with
Alternative Letterhead
Mode enabled
A4, Letter, 16K (197x273
mm) 16K (195x270 mm),
Executive, A5, 16K (184x260
mm), B5 (JIS), Arch A,
Statement, 5x8, Double
Japan Postcard, 5x7, B6 (JIS),
A6
Face-up
1-sided printing
12x18, 11x17, RA3, A3, 8K
(273x394 mm), 8K (270x390
mm), 8K (260x368 mm), B4
(JIS), Legal, Oficio (8.5x13),
Oficio (216x340 mm), C4,
SRA4, RA4, Arch A, A4, Letter,
16K (197x273 mm) 16K
(195x270 mm), Executive,
A5, 16K (184x260 mm), B5
(JIS), Arch A, Statement, A6,
5x8, Double Japan Postcard
(148x200 mm), B6 (JIS), 5x7,
4x6, 10x15 cm, Japanese
Postcard
Face-down
12x18, 11x17, RA3, A3, 8K
(273x394 mm), 8K (270x390
mm), 8K (260x368 mm), B4
(JIS), Legal, Oficio (8.5x13),
Oficio (216x340 mm), C4,
SRA4, RA4, Arch A, A4, Letter,
16K (197x273 mm) 16K
(195x270 mm), Executive,
A5, 16K (184x260 mm), B5
(JIS), Arch A, Statement, A6,
5x8, Double Japan Postcard
(148x200 mm), B6 (JIS), 5x7,
4x6, 10x15 cm, Japanese
Postcard
Face-up
Automatic 2-sided
printing or with
Alternative Letterhead
Mode enabled
20
Chapter 2 Paper trays
Top edge leading into the printer
Holes toward the back of the printer
Holes toward the back of the printer
ENWW
Table 2-1 Tray 1 paper orientation (continued)
Paper type
Image orientation
Duplex mode
Paper size
How to load paper
Landscape
1-sided printing
A4, Letter, 16K (197x273
mm) 16K (195x270 mm),
Executive, A5, 16K (184x260
mm), B5 (JIS), Arch A,
Statement, 5x8, Double
Japan Postcard, 5x7, B6 (JIS),
A6
Face-down
A4, Letter, 16K (197x273
mm) 16K (195x270 mm),
Executive, A5, 16K (184x260
mm), B5 (JIS), Arch A,
Statement, 5x8, Double
Japan Postcard, 5x7, B6 (JIS),
A6
Face-up
Automatic 2-sided
printing or with
Alternative Letterhead
Mode enabled
ENWW
Holes away from the printer
Holes towards the printer
Load paper to Tray 1 (multipurpose tray)
21
Use alternative letterhead mode
Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same way
for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode, load paper
as for automatic duplex printing.
To use the feature, enable it by using the printer control-panel menus.
Enable Alternative Letterhead Mode by using the printer control-panel menus
1.
From the Home screen on the printer control panel, open the Settings menu.
2.
Open the following menus:
3.
22
●
Copy/Print or Print
●
Manage Trays
●
Alternative Letterhead Mode
Select On.
Chapter 2 Paper trays
ENWW
Load paper to Tray 2
Introduction
CAUTION: Do not extend more than one paper tray at a time. Do not use paper tray as a step. Keep hands out
of paper trays when closing. All trays must be closed when moving the printer.
The following information describes how to load paper into Tray 2 and the optional 550-sheet trays. These trays
hold up to 550 sheets of 75 g/m2 (20 lb) paper.
NOTE:
1.
The procedure to load paper for all 550-sheet trays is the same as for Tray 2. Only Tray 2 is shown here.
Open the tray.
NOTE: Do not open this tray while it is in use.
2.
Adjust the paper-length and paper-width guides by
squeezing the blue adjustment latches and sliding
the guides to the size of the paper being used.
ENWW
Load paper to Tray 2
23
3.
Load paper into the tray. Check the paper to verify
that the guides touch the stack, but do not bend it.
For information about how to orient the paper, see
Table 2-2 Tray 2 and the 550-sheet trays paper
orientation on page 25.
NOTE: To prevent jams, do not overfill the tray.
Be sure that the top of the stack is below the tray
full indicator.
NOTE: If the tray is not adjusted correctly, an
error message might appear during printing or the
paper might jam.
4.
Close the tray.
5.
The tray configuration message displays on the
printer control panel.
6.
Select the OK button to accept the detected type
and size, or select the Modify button to choose a
different paper size or type.
For custom-size paper, specify the X and Y
dimensions for the paper when the prompt
displays on the printer control panel.
24
Chapter 2 Paper trays
Y
X
ENWW
Tray 2 and the 550-sheet trays paper orientation
Table 2-2 Tray 2 and the 550-sheet trays paper orientation
Paper type
Image orientation
Duplex mode
Paper size
How to load paper
Letterhead or preprinted
Portrait
1-sided printing
11x17, A3, 8K (273x397
mm), 8K (270x390 mm),
8K (260x368 mm), B4
(JIS), Legal, Oficio
(8.5x13), Oficio (216x340
mm), C4, SRA4, RA4, Arch
A, A4, Letter
Face-down
A4, Letter, 16K (197x273
mm) 16K (195x270 mm),
Executive, A5, 16K
(184x260 mm), B5 (JIS)
Face-down
11x17, A3, 8K (273x397
mm), 8K (270x390 mm),
8K (260x368 mm), B4
(JIS), Legal, Oficio
(8.5x13), Oficio (216x340
mm), C4, SRA4, RA4, Arch
A, A4, Letter
Face-up
Automatic 2-sided
printing or with
Alternative Letterhead
Mode enabled
ENWW
Top edge at the left side of the tray
Top edge at the back of the tray
Top edge at the right side of the tray
Load paper to Tray 2
25
Table 2-2 Tray 2 and the 550-sheet trays paper orientation (continued)
Paper type
Image orientation
Landscape
26
Chapter 2 Paper trays
Duplex mode
1-sided printing
Paper size
How to load paper
A4, Letter, 16K (197x273
mm) 16K (195x270 mm),
Executive, A5, 16K
(184x260 mm), B5 (JIS)
Face-up
11x17, A3, 8K (273x397
mm), 8K (270x390 mm),
8K (260x368 mm), B4
(JIS), Legal, Oficio
(8.5x13), Oficio (216x340
mm), C4, SRA4, RA4, Arch
A, A4, Letter
Face-down
A4, Letter, 16K (197x273
mm) 16K (195x270 mm),
Executive, A5, 16K
(184x260 mm), B5 (JIS)
Face-down
Top edge at the back of the tray
Top edge at the back of the tray
Top edge at the left side of the tray
ENWW
Table 2-2 Tray 2 and the 550-sheet trays paper orientation (continued)
Paper type
Prepunched
ENWW
Image orientation
Portrait
Duplex mode
Paper size
How to load paper
Automatic 2-sided
printing or with
Alternative Letterhead
Mode enabled
11x17, A3, 8K (273x397
mm), 8K (270x390 mm),
8K (260x368 mm), B4
(JIS), Legal, Oficio
(8.5x13), Oficio (216x340
mm), C4, SRA4, RA4, Arch
A, A4, Letter
Face-up
A4, Letter, 16K (197x273
mm) 16K (195x270 mm),
Executive, A5, 16K
(184x260 mm), B5 (JIS)
Face-up
11x17, A3, 8K (273x397
mm), 8K (270x390 mm),
8K (260x368 mm), B4
(JIS), Legal, Oficio
(8.5x13), Oficio (216x340
mm), C4, SRA4, RA4, Arch
A, A4, Letter
Face-down
1-sided printing
Top edge at the back of the tray
Top edge at the right side of the tray
Holes at the back of the tray
Load paper to Tray 2
27
Table 2-2 Tray 2 and the 550-sheet trays paper orientation (continued)
Paper type
Image orientation
Duplex mode
Automatic 2-sided
printing or with
Alternative Letterhead
Mode enabled
28
Chapter 2 Paper trays
Paper size
How to load paper
A4, Letter, 16K (197x273
mm) 16K (195x270 mm),
Executive, A5, 16K
(184x260 mm), B5 (JIS)
Face-down
11x17, A3, 8K (273x397
mm), 8K (270x390 mm),
8K (260x368 mm), B4
(JIS), Legal, Oficio
(8.5x13), Oficio (216x340
mm), C4, SRA4, RA4, Arch
A, A4, Letter
Face-up
A4, Letter, 16K (197x273
mm) 16K (195x270 mm),
Executive, A5, 16K
(184x260 mm), B5 (JIS)
Face-up
Holes at the right side of the tray
Holes at the back of the tray
Holes at the left side of the tray, with
the top of the form at the rear of the
printer
ENWW
Use alternative letterhead mode
Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same way
for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode, load paper
as for automatic duplex printing.
To use the feature, enable it by using the printer control-panel menus.
Enable Alternative Letterhead Mode by using the printer control-panel menus
1.
From the Home screen on the printer control panel, open the Settings menu.
2.
Open the following menus:
3.
ENWW
●
Copy/Print or Print
●
Manage Trays
●
Alternative Letterhead Mode
Select On.
Load paper to Tray 2
29
Load the 4,000-sheet high-capacity input (HCI) tray
Introduction
CAUTION: Do not extend more than one paper tray at a time. Do not use paper tray as a step. Keep hands out
of paper trays when closing. All trays must be closed when moving the printer.
The following information describes how to load paper in the high-capacity input tray, which is available as an
accessory for all models. The two trays hold up to 4,000 sheets of 75 g/m2 (20 lb) paper.
1.
Open the tray.
NOTE: Do not open this tray while it is in use.
2.
Adjust the paper-size guide to the correct position
for the paper.
LTR
A4
30
Chapter 2 Paper trays
ENWW
3.
Load paper into the tray. Check the paper to verify
the guides lightly touch the stack, but do not bend
it.
NOTE: To prevent jams, do not overfill the tray.
Be sure that the top of the stack is below the tray
full indicator.
NOTE: If the tray is not adjusted correctly, an
error message might appear during printing or the
paper might jam.
4.
Close the tray.
5.
The tray configuration message displays on the
printer control panel.
6.
Select the OK button to accept the detected type
and size, or select the Modify button to choose a
different paper size or type.
ENWW
Load the 4,000-sheet high-capacity input (HCI) tray
31
HCI paper orientation
Table 2-3 HCI paper orientation
Paper type
Image orientation
Duplex mode
Paper size
How to load paper
Letterhead or preprinted
Portrait
1-sided printing
A4, Letter
Face-down
Top edge at the back of the tray
Landscape
Automatic 2-sided
printing or with
Alternative Letterhead
Mode enabled
A4, Letter
1-sided printing
A4, Letter
Face-up
Top edge at the back of the tray
Face-down
Top edge at the left side of the tray
32
Chapter 2 Paper trays
ENWW
Table 2-3 HCI paper orientation (continued)
Paper type
Prepunched
Image orientation
Landscape
Duplex mode
Paper size
How to load paper
Automatic 2-sided
printing or with
Alternative Letterhead
Mode enabled
A4, Letter
Face-up
1-sided printing
A4, Letter
Top edge at the right side of the tray
Face-down
Holes at the left side of the tray
Automatic 2-sided
printing or with
Alternative Letterhead
Mode enabled
A4, Letter
Face-up
Holes at the right side of the tray, with
the top of the form to the right side
Use alternative letterhead mode
Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same way
for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode, load paper
as for automatic duplex printing.
To use the feature, enable it by using the printer control-panel menus.
ENWW
Load the 4,000-sheet high-capacity input (HCI) tray
33
Enable Alternative Letterhead Mode by using the printer control-panel menus
1.
From the Home screen on the printer control panel, open the Settings menu.
2.
Open the following menus:
3.
34
●
Copy/Print or Print
●
Manage Trays
●
Alternative Letterhead Mode
Select On.
Chapter 2 Paper trays
ENWW
Load and print envelopes
Introduction
The following information describes how to print and load envelopes. Use only Tray 1 to print on envelopes.
Tray 1 holds up to 14 envelopes, depending on envelope design and environmental conditions.
To print envelopes using the manual feed option, follow these steps to select the correct settings in the print
driver, and then load the envelopes into the tray after sending the print job to the printer.
Print envelopes
1.
From the software program, select the Print option.
2.
Select the printer from the list of printers, and then click or tap the Properties or Preferences button to
open the print driver.
NOTE:
The name of the button varies for different software programs.
NOTE: To access print features from a Windows 8 or 8.1 Start screen app, select Devices, select Print, and
then select the printer. For Windows 10, select Print, which can vary depending on the application. For
Windows 8, 8.1, and 10, these applications will have a different layout with different features than what is
described below for desktop applications. For the HP PCL-6 V4 driver, the HP AiO Printer Remote application
will download additional driver features when More settings is selected.
3.
Click or tap the Paper/Quality tab.
4.
In the Paper size drop-down list, select the correct size for the envelopes.
5.
In the Paper type drop-down list, select Envelope.
6.
In the Paper source drop-down list, select Manual feed.
7.
Click the OK button to close the Document Properties dialog box.
8.
In the Print dialog box, click the OK button to print the job.
Envelope orientation
NOTE:
ENWW
The printer does not support duplex printing on envelopes.
Load and print envelopes
35
36
Tray
Envelope size
How to load
Tray 1
Envelope #9, Envelope #10, Envelope
Monarch, Envelope DL, Envelope B5,
Envelope C5 (wallet), Envelope C6
Face-down
Envelope B5, Japanese Envelope Chou #3,
Envelope C5 (pocket)
Face-down
Chapter 2 Paper trays
Top edge toward the back of the printer
Bottom edge leading into the printer; top
flap open
ENWW
Load and print labels
Introduction
The following information describes how to print and load labels.
To print labels using the manual feed option, follow these steps to select the correct settings in the print driver,
and then load the labels into the tray after sending the print job to the printer. When using manual feed, the
printer waits to print the job until it detects that the tray has been opened.
Manually feed labels
1.
From the software program, select the Print option.
2.
Select the printer from the list of printers, and then click or tap the Properties or Preferences button to
open the print driver.
NOTE:
The name of the button varies for different software programs.
NOTE: To access print features from a Windows 8 or 8.1 Start screen app, select Devices, select Print, and
then select the printer. For Windows 10, select Print, which can vary depending on the application. For
Windows 8, 8.1, and 10, these applications will have a different layout with different features than what is
described below for desktop applications. For the HP PCL-6 V4 driver, the HP AiO Printer Remote application
will download additional driver features when More settings is selected.
ENWW
3.
Click the Paper/Quality tab.
4.
In the Paper size drop-down list, select the correct size for the sheets of labels.
5.
In the Paper type drop-down list, select Labels.
6.
In the Paper source drop-down list, select Manual feed.
7.
Click the OK button to close the Document Properties dialog box.
8.
In the Print dialog box, click the Print button to print the job.
Load and print labels
37
Label orientation
Tray
How to load labels
Tray 1
Face-down
Bottom edge leading into the printer
550-sheet trays
Face-down
Top edge at the left side of the tray
38
Chapter 2 Paper trays
ENWW
3
Supplies, accessories, and parts
●
Order supplies, accessories, and parts
●
Replace the cartridges
●
Replace the service fluid container
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/pwcolorE75160.
HP's all-inclusive help for the printer includes the following information:
ENWW
●
Install and configure
●
Learn and use
●
Solve problems
●
Download software and firmware updates
●
Join support forums
●
Find warranty and regulatory information
39
Order supplies, accessories, and parts
Ordering
Order supplies and paper
www.hp.com/go/suresupply
Order genuine HP parts or accessories
www.hp.com/buy/parts
Order through service or support providers
Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS)
To access, in a supported web browser on your computer, enter the
printer IP address or host name in the address/URL field. The EWS
contains a link to the HP SureSupply website, which provides
options for purchasing Original HP supplies.
Supplies and accessories
Description
Cartridge
number
Part number
HP 982X High Yield Black Original PageWide
Cartridge
High-capacity replacement black cartridge
982X
T0B30A
HP 982X High Yield Cyan Original PageWide
Cartridge
High-capacity replacement cyan cartridge
982X
T0B27A
HP 982X High Yield Magenta Original PageWide
Cartridge
High-capacity replacement magenta cartridge
982X
T0B28A
HP 982X High Yield Yellow Original PageWide
Cartridge
High-capacity replacement yellow cartridge
982X
T0B29A
HP 982A Black Original PageWide Cartridge
Standard-capacity replacement black cartridge
982A
T0B26A
HP 982A Cyan Original PageWide Cartridge
Standard-capacity replacement cyan cartridge
982A
T0B23A
HP 982A Magenta Original PageWide Cartridge
Standard-capacity replacement magenta
cartridge
982A
T0B24A
HP 982A Yellow Original PageWide Cartridge
Standard-capacity replacement yellow
cartridge
982A
T0B25A
HP 993XC High Yield Cyan Original PageWide
Cartridge
Replacement cyan cartridge
M0K08XC
M0K08-67901
HP 993XC High Yield Magenta Original PageWide
Cartridge
Replacement magenta cartridge
M0K12XC
M0K12-67901
HP 993XC High Yield Yellow Original PageWide
Cartridge
Replacement yellow cartridge
M0K27XC
M0K27-67901
HP 993XC High Yield Black Original PageWide
Cartridge
Replacement black cartridge
M0K31XC
M0K31-67901
M0K06XC
M0K06-67901
Item
Supplies
Contractual Trade Cartridges—Asia Pacific region
Contractual Trade Cartridges—Europe, Middle East, Africa
HP 991XC High Yield Cyan Original PageWide
Cartridge
40
Chapter 3 Supplies, accessories, and parts
Replacement cyan cartridge
ENWW
Item
Description
Cartridge
number
Part number
HP 991XC High Yield Magenta Original PageWide
Cartridge
Replacement magenta cartridge
M0K10XC
M0K10-67901
HP 991XC High Yield Yellow Original PageWide
Cartridge
Replacement yellow cartridge
M0K25XC
M0K25-67901
HP 991XC High Yield Black Original PageWide
Cartridge
Replacement black cartridge
M0K29XC
M0K29-67901
HP 992XC High Yield Cyan Original PageWide
Cartridge
Replacement cyan cartridge
M0K07XC
M0K07-67901
HP 992XC High Yield Magenta Original PageWide
Cartridge
Replacement magenta cartridge
M0K11XC
M0K11-67901
HP 992XC High Yield Yellow Original PageWide
Cartridge
Replacement yellow cartridge
M0K26XC
M0K26-67901
HP 992XC High Yield Black Original PageWide
Cartridge
Replacement black cartridge
M0K30XC
M0K30-67901
HP 990XC High Yield Cyan Original PageWide
Cartridge
Replacement cyan cartridge
M0K05XC
M0K05-67901
HP 990XC High Yield Magenta Original PageWide
Cartridge
Replacement magenta cartridge
M0K09XC
M0K09-67901
HP 990XC High Yield Yellow Original PageWide
Cartridge
Replacement yellow cartridge
M0K24XC
M0K24-67901
HP 990XC High Yield Black Original PageWide
Cartridge
Replacement black cartridge
M0K28XC
M0K28-67901
1 GB DDR3 Memory DIMM
Memory upgrade kit
Not applicable
E5K48-67902
HP PageWide 550-sheet Paper Tray
Optional input tray
Not applicable
A7W99A
HP PageWide 550-sheet Paper Tray and Stand
Optional input tray and cabinet stand
Not applicable
W1B50A
HP Page Wide 3x550-sheet Paper Tray and Stand
Optional input trays and stand
Not applicable
W1B51A
HP Page Wide 4000-sheet HCI Paper Tray and Stand
Optional high-capacity input feeder and stand
Not applicable
W1B52A
Two-Internal USB Ports for Solutions, AA Board
Optional USB ports for connecting third-party
devices
Not applicable
B5L28-67902
HP Secure High Performance Hard Disk Drive FIPS
Drive
Secure hard drive
Not applicable
B5L29-67903
HP Jetdirect Wireless Print Server with NFC
Wireless accessory for “touch” printing from
mobile devices
Not applicable
J8031-61001
HP Jetdirect USB Wireless Print Server
USB wireless print server accessory
Not applicable
J8030-61001
HP Trusted Platform Module Accessory
Automatic encryption accessory
Not applicable
F5S62-61001
Contractual Trade Cartridges—Latin America
Contractual Trade Cartridges—North America
Accessories
ENWW
Order supplies, accessories, and parts
41
Maintenance/long-life consumables (LLC)
Maintenance/LLC Kit
Part number
Estimated life1
HP PageWide Service Fluid Container
W1B44A
150,000 pages
HP PageWide Printhead Wiper Kit
W1B43A
150,000 pages
HP PageWide Roller Kit
W1B45A
150,000 pages
HP Maintenance/Long Life Consumables (LLC) life specifications are estimations based on the LLC life test conditions listed below. Actual
individual life/yield during normal use varies depending on usage, environment, paper and other factors. Estimated life is not an implied
guarantee or warrantable.
1
The LLC life test conditions
●
Print coverage: 5% evenly distributed across the page
●
Environment: 17° to 25°C (62.6° to 77°F); 30%-70% relative humidity (RH)
●
Media size: Letter/A4
●
Media weight: 75 g/m2 (20 lb) plain media
●
Job size: 4 pages
●
Short edge feed (A3) (i.e., Legal size media)
Factors that can reduce life from the conditions above:
●
Media narrower than Letter/A4 widths (short edge feeds equal more rotations)
●
Paper heavier than 75 g/m2 (20 lb) (heavier media creates higher stress on printer components)
●
Print jobs smaller than 4 image (smaller jobs mean more rotations)
Customer self-repair parts
The following parts are available for the printer.
42
●
Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to pay
HP service personnel to perform the repair. For these parts, on-site or return-to-depot support is not
provided under the HP product warranty.
●
Parts listed as Optional self-replacement can be installed by HP service personnel at your request for no
additional charge during the product warranty period.
Item
Description
Self-replacement
options
Part number
Service Fluid Container Kit
Replacement service fluid unit
Mandatory
A7W93-67081
Printhead Wiper Kit
Replacement printhead wiper
Mandatory
A7W93-67080
Tray 2-5 Roller Kit
Replacement rollers for trays 2-5
Mandatory
A7W93-67082
Tray 1 Roller Kit
Replacement rollers for tray 1
Optional
A7W93-67039
Tray 2-5 Assembly Kit
Replacement Tray 2-5
Mandatory
A7X02-67006
HCI Left Tray
Replacement left tray for HCI
Mandatory
A7W97-67008
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Item
Description
Self-replacement
options
Part number
HCI Right Tray
Replacement right tray for HCI
Mandatory
A7W97-67012
Optional 550-sheet Table Top Feeder
Replacement Tray 3 feeder
Mandatory
A7W99-67001
1x550-sheet Paper Feeder and Stand
Replacement Tray 3 feeder and stand
Mandatory
W1B50-67001
1x550 Feeder Storage Bin
Replacement for 1x550 feeder storage bin
Mandatory
A7W95-67024
3x500-sheet Paper Feeder and Stand
Replacement 3x500-sheet paper feeder and
stand
Mandatory
W1B51-67001
HP Page Wide 4000-sheet HCI Paper Tray and
Stand
Optional high-capacity input feeder and stand
Mandatory
W1B52-67001
HP Secure High Performance Hard Disk Drive
FIPS Drive
Replacement secure hard drive
Mandatory
B5L29-67903
eMMC, 8 GB Disk Drive
Replacement hard drive
Mandatory
J7Z04-67908
Control Panel Assembly Kit
Replacement touchscreen control panel
Mandatory
5851-7252
HIP 2 cover
Replacement HIP 2 cover
Mandatory
G1W39-67905
USB cover
Replacement easy access USB cover
Mandatory
J7Z04-67901
HP Jetdirect 2900nw Print Server
Replacement USB wireless print server
accessory
Mandatory
J8031-61001
HP Jetdirect 3000w NFC/Wireless Accessory
Replacement Wireless Direct Print accessory for
“touch” printing from mobile devices
Mandatory
J8030-61001
HP 1 GB DDR3x32 144- Pin 800 MHz SODIMM
Replacement memory DIMM
Mandatory
E5K48-67902
HP Trusted Platform Module
Replacement HP Trusted Platform Module
Mandatory
F5S62-61001
Two-Internal USB Ports for Solutions, AA Board
Optional USB ports for connecting third-party
devices
Mandatory
B5L28-67902
Formatter access cover
Replacement for formatter cover
Mandatory
J7Z09-67935
Formatter access cover, lock access
Lock cover plate
Mandatory
J7Z09-67936
Formatter cage cover
Formatter cage cover
Mandatory
J7Z09-67937
Order supplies, accessories, and parts
43
Replace the cartridges
●
Introduction
●
Cartridge information
●
Remove and replace the cartridges
Introduction
The following information provides details about the cartridges for the printer, and it includes instructions to
replace them.
Cartridge information
This printer indicates when the cartridge level is low, very low, or depleted.
The printer uses four colors and has a different cartridge for each color: yellow (Y), cyan (C), magenta (M), and
black (K).
Do not remove the cartridge from its package until you are ready to use it.
CAUTION:
To prevent damage to the cartridge do not touch the gold-colored metal contacts of the cartridge.
The following illustration shows the cartridge components.
1
1
Metal contact. Do not touch the gold-colored metal contacts of the cartridge. Fingerprints on the contacts can damage the
cartridge.
To purchase cartridges or check cartridge compatibility for the printer, go to HP SureSupply at www.hp.com/go/
suresupply. Scroll to the bottom of the page and verify that the country/region is correct.
Table 3-1 Cartridge information
44
Item
Description
Cartridge
number
Part number
HP 982X High Yield Black Original PageWide
Cartridge
High-capacity replacement black cartridge
982X
T0B30A
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Table 3-1 Cartridge information (continued)
Item
Description
Cartridge
number
Part number
HP 982X High Yield Cyan Original PageWide
Cartridge
High-capacity replacement cyan cartridge
982X
T0B27A
HP 982X High Yield Magenta Original PageWide
Cartridge
High-capacity replacement magenta cartridge
982X
T0B28A
HP 982X High Yield Yellow Original PageWide
Cartridge
High-capacity replacement yellow cartridge
982X
T0B29A
HP 982A Black Original PageWide Cartridge
Standard-capacity replacement black cartridge
982A
T0B26A
HP 982A Cyan Original PageWide Cartridge
Standard-capacity replacement cyan cartridge
982A
T0B23A
HP 982A Magenta Original PageWide Cartridge
Standard-capacity replacement magenta
cartridge
982A
T0B24A
HP 982A Yellow Original PageWide Cartridge
Standard-capacity replacement yellow cartridge
982A
T0B25A
HP 993XC High Yield Cyan Original PageWide
Cartridge
Replacement cyan cartridge
M0K08XC
M0K08-67901
HP 993XC High Yield Magenta Original PageWide
Cartridge
Replacement magenta cartridge
M0K12XC
M0K12-67901
HP 993XC High Yield Yellow Original PageWide
Cartridge
Replacement yellow cartridge
M0K27XC
M0K27-67901
HP 993XC High Yield Black Original PageWide
Cartridge
Replacement black cartridge
M0K31XC
M0K31-67901
Contractual Trade Cartridges—Asia Pacific region
Contractual Trade Cartridges—Europe, Middle East, Africa
HP 991XC High Yield Cyan Original PageWide
Cartridge
Replacement cyan cartridge
M0K06XC
M0K06-67901
HP 991XC High Yield Magenta Original PageWide
Cartridge
Replacement magenta cartridge
M0K10XC
M0K10-67901
HP 991XC High Yield Yellow Original PageWide
Cartridge
Replacement yellow cartridge
M0K25XC
M0K25-67901
HP 991XC High Yield Black Original PageWide
Cartridge
Replacement black cartridge
M0K29XC
M0K29-67901
HP 992XC High Yield Cyan Original PageWide
Cartridge
Replacement cyan cartridge
M0K07XC
M0K07-67901
HP 992XC High Yield Magenta Original PageWide
Cartridge
Replacement magenta cartridge
M0K11XC
M0K11-67901
HP 992XC High Yield Yellow Original PageWide
Cartridge
Replacement yellow cartridge
M0K26XC
M0K26-67901
HP 992XC High Yield Black Original PageWide
Cartridge
Replacement black cartridge
M0K30XC
M0K30-67901
Contractual Trade Cartridges—Latin America
Contractual Trade Cartridges—North America
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Replace the cartridges
45
Table 3-1 Cartridge information (continued)
Item
Description
Cartridge
number
Part number
HP 990XC High Yield Cyan Original PageWide
Cartridge
Replacement cyan cartridge
M0K05XC
M0K05-67901
HP 990XC High Yield Magenta Original PageWide
Cartridge
Replacement magenta cartridge
M0K09XC
M0K09-67901
HP 990XC High Yield Yellow Original PageWide
Cartridge
Replacement yellow cartridge
M0K24XC
M0K24-67901
HP 990XC High Yield Black Original PageWide
Cartridge
Replacement black cartridge
M0K28XC
M0K28-67901
NOTE: High-yield cartridges contain more pigment than standard cartridges for increased page yield. For more
information, go to www.hp.com/go/learnaboutsupplies.
NOTE: Information about recycling used cartridges is in the cartridge box.
Remove and replace the cartridges
46
1.
Open the cartridge door.
2.
Push the old cartridge inward to unlock it.
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3.
Grasp the edge of the old cartridge, and then pull
the cartridge straight out to remove it.
4.
Remove the new cartridge from the packaging.
5.
Do not touch the gold-colored metal contacts of
the cartridge. Fingerprints on the contacts can
damage the cartridge.
6.
Insert the new cartridge into the printer. Make sure
that the cartridge clicks firmly in place.
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Replace the cartridges
47
7.
Close the cartridge door.
8.
Pack the used cartridge in the box that the new
cartridge came in. See the enclosed recycling guide
for information about recycling.
HP helps you recycle your Original HP cartridges—
it’s easy and free with the HP Planet Partners
program, available in more than 50 countries/
regions around the world1).
To find information about how to recycle used HP
cartridges, please go to www.hp.com/recycle.
1)
48
Program availability varies. For more information, visit www.hp.com/recycle.
Chapter 3 Supplies, accessories, and parts
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Replace the service fluid container
●
Introduction
●
Remove and replace the service fluid container
Introduction
The following information provides details about the service fluid container for the printer, and it includes
instructions to replace it.
The printer indicates when the service fluid container is nearly full and when it is completely full. When it is
completely full, printing stops until the service fluid container is replaced.
To purchase a service fluid container (part number W1B44A), go to the HP Parts Store at www.hp.com/buy/parts.
NOTE: The service fluid container is designed for a single use. Do not attempt to empty the service fluid
container and reuse it. Doing so could lead to pigment being spilled inside the printer, which could result in
reduced print quality. After use, return the service fluid container to HP’s Planet Partners program for recycling.
Remove and replace the service fluid container
1.
Open the left door.
2.
Pull the service fluid container away from the
printer.
CAUTION: When pulling out the service fluid
container, avoid making direct contact with the
black cylinder to prevent pigment smear on skin or
clothes.
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Replace the service fluid container
49
50
3.
On the left side of the service fluid container,
release the latch that holds the unit in the
alignment track, and then remove the left side of
the unit.
4.
Remove the right side from the alignment track,
and then remove the unit from the printer. Set the
unit aside, upright, on a piece of paper to prevent
spills.
5.
Remove the new service fluid container from its
packaging.
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6.
Insert the right end of the service fluid container
into the alignment track first.
7.
Insert the left end of the service fluid container into
the alignment track, and then lock the latch that
holds the unit in the track.
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Replace the service fluid container
51
52
8.
Push the service fluid container into the printer.
9.
Close the left door.
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4
Print
●
Print tasks (Windows)
●
Print tasks (OS X)
●
Store print jobs on the printer to print later or print privately
●
Mobile printing
●
Print from the USB port
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/pwcolorE75160.
HP's all-inclusive help for the printer includes the following information:
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●
Install and configure
●
Learn and use
●
Solve problems
●
Download software and firmware updates
●
Join support forums
●
Find warranty and regulatory information
53
Print tasks (Windows)
How to print (Windows)
The following procedure describes the basic printing process for Windows.
1.
From the software program, select the Print option.
2.
Select the printer from the list of printers. To change settings, click the Properties or Preferences button to
open the print driver.
NOTE:
The name of the button varies for different software programs.
NOTE: In Windows 10, 8.1, and 8, these applications will have a different layout with different features
from what is described below for desktop applications. To access the print feature from a Start screen app,
complete the following steps:
●
Windows 10: Select Print, and then select the printer.
●
Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver features
when More settings is selected.
NOTE:
For more information, click the Help (?) button in the print driver.
3.
Click the tabs in the print driver to configure the available options. For example, set the paper orientation
on the Finishing tab, and set the paper source, paper type, paper size, and quality settings on the Paper/
Quality tab.
4.
Click the OK button to return to the Print dialog box. Select the number of copies to print from this screen.
5.
Click the Print button to print the job.
Automatically print on both sides (Windows)
Use this procedure for printers that have an automatic duplexer installed. If the printer does not have an
automatic duplexer installed, or to print on paper types that the duplexer does not support, print on both sides
manually.
1.
From the software program, select the Print option.
2.
Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE:
The name of the button varies for different software programs.
NOTE: In Windows 10, 8.1, and 8, these applications will have a different layout with different features
from what is described below for desktop applications. To access the print feature from a Start screen app,
complete the following steps:
●
Windows 10: Select Print, and then select the printer.
●
Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver features
when More settings is selected.
54
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3.
Click the Finishing tab.
4.
Select Print on both sides. Click OK to close the Document Properties dialog.
5.
In the Print dialog, click Print to print the job.
Manually print on both sides (Windows)
Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that the
duplexer does not support.
1.
From the software program, select the Print option.
2.
Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE:
The name of the button varies for different software programs.
NOTE: In Windows 10, 8.1, and 8, these applications will have a different layout with different features
from what is described below for desktop applications. To access the print feature from a Start screen app,
complete the following steps:
●
Windows 10: Select Print, and then select the printer.
●
Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver features
when More settings is selected.
3.
Click the Finishing tab.
4.
Select Print on both sides (manually), and then click OK to close the Document Properties dialog.
5.
In the Print dialog, click Print to print the first side of the job.
6.
Retrieve the printed stack from the output bin, and place it in Tray 1.
7.
If prompted, select the appropriate control panel button to continue.
Print multiple pages per sheet (Windows)
1.
From the software program, select the Print option.
2.
Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE:
The name of the button varies for different software programs.
NOTE: In Windows 10, 8.1, and 8, these applications will have a different layout with different features
from what is described below for desktop applications. To access the print feature from a Start screen app,
complete the following steps:
●
Windows 10: Select Print, and then select the printer.
●
Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver features
when More settings is selected.
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Print tasks (Windows)
55
3.
Click the Finishing tab.
4.
Select the number of pages per sheet from the Pages per sheet drop-down.
5.
Select the correct Print page borders, Page order, and Orientation options. Click OK to close the Document
Properties dialog.
6.
In the Print dialog, click Print to print the job.
Select the paper type (Windows)
1.
From the software program, select the Print option.
2.
Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE:
The name of the button varies for different software programs.
NOTE: In Windows 10, 8.1, and 8, these applications will have a different layout with different features
from what is described below for desktop applications. To access the print feature from a Start screen app,
complete the following steps:
●
Windows 10: Select Print, and then select the printer.
●
Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver features
when More settings is selected.
3.
Click the Paper/Quality tab.
4.
Select the paper type from the Paper type drop-down list.
5.
Click OK to close the Document Properties dialog. In the Print dialog, click Print to print the job.
If the tray needs to be configured, a tray configuration message displays on the printer control panel.
56
6.
Load the tray with the specified type and size of paper, and then close the tray.
7.
Touch the OK button to accept the detected type and size, or touch the Modify button to choose a different
paper size or type.
8.
Select the correct type and size, and then touch the OK button.
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Additional print tasks
Go to www.hp.com/support/pwcolorE75160.
Instructions are available for performing specific print tasks, such as the following:
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●
Create and use printing shortcuts or presets
●
Select the paper size, or use a custom paper size
●
Select the page orientation
●
Create a booklet
●
Scale a document to fit a specific paper size
●
Print the first or last pages of the document on different paper
●
Print watermarks on a document
Print tasks (Windows)
57
Print tasks (OS X)
How to print (OS X)
The following procedure describes the basic printing process for OS X.
1.
Click the File menu, and then click the Print option.
2.
Select the printer.
3.
Click Show Details or Copies & Pages, and then select other menus to adjust the print settings.
NOTE:
4.
The name of the item varies for different software programs.
Click the Print button.
Automatically print on both sides (OS X)
NOTE: This information applies to printers that include an automatic duplexer.
NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.
1.
Click the File menu, and then click the Print option.
2.
Select the printer.
3.
Click Show Details or Copies & Pages, and then click the Layout menu.
NOTE:
The name of the item varies for different software programs.
4.
Select a binding option from the Two-Sided drop-down list.
5.
Click the Print button.
Manually print on both sides (OS X)
NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.
1.
Click the File menu, and then click the Print option.
2.
Select the printer.
3.
Click Show Details or Copies & Pages, and then click the Manual Duplex menu.
NOTE:
58
The name of the item varies for different software programs.
4.
Click the Manual Duplex box, and select a binding option.
5.
Click the Print button.
6.
Go to the printer, and remove any blank paper that is in Tray 1.
7.
Retrieve the printed stack from the output bin and place it with the printed-side facing down in the input
tray.
8.
If prompted, touch the appropriate control panel button to continue.
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Print multiple pages per sheet (OS X)
1.
Click the File menu, and then click the Print option.
2.
Select the printer.
3.
Click Show Details or Copies & Pages, and then click the Layout menu.
NOTE:
The name of the item varies for different software programs.
4.
From the Pages per Sheet drop-down list, select the number of pages that you want to print on each sheet.
5.
In the Layout Direction area, select the order and placement of the pages on the sheet.
6.
From the Borders menu, select the type of border to print around each page on the sheet.
7.
Click the Print button.
Select the paper type (OS X)
1.
Click the File menu, and then click the Print option.
2.
Select the printer.
3.
Click Show Details or Copies & Pages, and then click the Media & Quality menu or the Paper/Quality menu.
NOTE:
4.
Select from the Media & Quality or Paper/Quality options.
NOTE:
5.
The name of the item varies for different software programs.
This list contains the master set of options available. Some options are not available on all printers.
●
Media Type: Select the option for the type of paper for the print job.
●
Print Quality: Select the resolution level for the print job.
●
Edge-To-Edge Printing: Select this option to print close to the paper edges.
Click the Print button.
Additional print tasks
Go to www.hp.com/support/pwcolorE75160.
Instructions are available for performing specific print tasks, such as the following:
ENWW
●
Create and use printing shortcuts or presets
●
Select the paper size, or use a custom paper size
●
Select the page orientation
●
Create a booklet
●
Scale a document to fit a specific paper size
●
Print the first or last pages of the document on different paper
●
Print watermarks on a document
Print tasks (OS X)
59
Store print jobs on the printer to print later or print privately
Introduction
The following information provides procedures for creating and printing documents that are stored on the
printer. These jobs can be printed at a later time or printed privately.
●
Create a stored job (Windows)
●
Create a stored job (OS X)
●
Print a stored job
●
Delete a stored job
●
Information sent to printer for Job Accounting purposes
Create a stored job (Windows)
Store jobs on the printer for private or delayed printing.
1.
From the software program, select the Print option.
2.
Select the printer from the list of printers, and then select Properties or Preferences (the name varies for
different software programs).
NOTE:
The name of the button varies for different software programs.
NOTE: In Windows 10, 8.1, and 8, these applications will have a different layout with different features
from what is described below for desktop applications. To access the print feature from a Start screen app,
complete the following steps:
●
Windows 10: Select Print, and then select the printer.
●
Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver features
when More settings is selected.
60
3.
Click the Job Storage tab.
4.
Select a Job Storage Mode option.
●
Proof and Hold: Print and proof one copy of a job, and then print more copies.
●
Personal Job: The job does not print until you request it at the printer control panel. For this jobstorage mode, you can select one of the Make Job Private/Secure options. If you assign a personal
identification number (PIN) to the job, you must provide the required PIN at the control panel. If you
encrypt the job, you must provide the required password at the control panel. The print job is deleted
from memory after it prints and is lost if the printer loses power.
●
Quick Copy: Print the requested number of copies of a job and store a copy of the job in the printer
memory so you can print it again later.
●
Stored Job: Store a job on the printer and allow other users to print the job at any time. For this jobstorage mode, you can select one of the Make Job Private/Secure options. If you assign a personal
identification number (PIN) to the job, the person who prints the job must provide the required PIN at
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the control panel. If you encrypt the job, the person who prints the job must provide the required
password at the control panel.
5.
To use a custom user name or job name, click the Custom button, and then enter the user name or the job
name.
Select which option to use if another stored job already has that name:
6.
●
Use Job Name + (1-99): Append a unique number to the end of the job name.
●
Replace Existing File: Overwrite the existing stored job with the new one.
Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the Print
button to print the job.
Create a stored job (OS X)
Store jobs on the printer for private or delayed printing.
1.
Click the File menu, and then click the Print option.
2.
In the Printer menu, select the printer.
3.
By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then
click the Job Storage menu.
4.
In the Mode drop-down list, select the type of stored job.
5.
●
Proof and Hold: Print and proof one copy of a job, and then print more copies.
●
Personal Job: The job does not print until someone requests it at the printer control panel. If the job
has a personal identification number (PIN), provide the required PIN at the control panel. The print job
is deleted from memory after it prints and is lost if the printer loses power.
●
Quick Copy: Print the requested number of copies of a job and store a copy of the job in the printer
memory to print it again later.
●
Stored Job: Store a job on the printer and allow other users to print the job at any time. If the job has a
personal identification number (PIN), the person who prints the job must provide the required PIN at
the control panel.
To use a custom user name or job name, click the Custom button, and then enter the user name or the job
name.
Select which option to use if another stored job already has that name.
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●
Use Job Name + (1-99): Append a unique number to the end of the job name.
●
Replace Existing File: Overwrite the existing stored job with the new one.
6.
If you selected the Stored Job or Personal Job option in step 4, you can protect the job with a PIN. Type a 4digit number in the Use PIN to Print field. When other people attempt to print this job, the printer prompts
them to enter this PIN number.
7.
Click the Print button to process the job.
Store print jobs on the printer to print later or print privately
61
Print a stored job
Use this procedure to print a document that is in a job storage folder on the printer.
1.
From the Home screen on the printer control panel, select Print, and then select Print from Job Storage.
2.
Under Stored Jobs to Print, select Choose, and then select the folder where the document is saved.
3.
Select the document, and then touch Select.
If the document is private, enter the four-digit PIN in the Password field, and then select OK.
4.
To adjust the number of copies, select the box to the left of the Print button, and then select the number of
copies from the keypad that opens. Select the Close
button to close the keypad.
5.
Select Print to print the document.
Delete a stored job
You can delete documents that have been saved to when printer when they are no longer needed. You can also
adjust the maximum number of jobs for the printer to store.
●
Delete a job that is stored on the printer
●
Change the job storage limit
Delete a job that is stored on the printer
Follow these steps to delete a job that is stored in the printer memory.
1.
From the Home screen on the printer control panel, select Print.
2.
Select Print from Job Storage.
3.
Select Choose, and then select the name of the folder where the job is stored.
4.
Select the name of the job.
5.
Select the Trash
button to delete the job.
If the job is private or encrypted, enter the PIN or password, and then select OK.
6.
Select Delete Jobs on the confirmation prompt.
Change the job storage limit
When a new job is stored in the printer memory, the printer overwrites any previous jobs with the same user and
job name. If a job is not already stored under the same user and job name, and the printer needs additional
space, the printer might delete other stored jobs starting with the oldest. Follow these steps to change the
number of jobs that the printer can store:
62
1.
From the Home screen on the printer control panel, select Settings.
2.
Open the following menus:
●
Copy/Print or Print
●
Manage Stored Jobs
●
Temporary Job Storage Limit
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3.
Use the keypad to enter the number of jobs that the printer stores.
4.
Select Done to save the setting.
Information sent to printer for Job Accounting purposes
Printing jobs sent from drivers on the client (e.g., PC) may send personally identifiable information to HP’s
Printing and Imaging devices. This information may include, but is not limited to, user name and client name
from which the job originated that may be used for job accounting purposes, as determined by the Administrator
of the printing device. This same information may also be stored with the job on the mass storage device (e.g.,
disk drive) of the printing device when using the job storage feature.
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Store print jobs on the printer to print later or print privately
63
Mobile printing
Introduction
HP offers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet,
smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/
MobilePrinting.
NOTE: Update the printer firmware to ensure all mobile printing and ePrint capabilities are supported.
●
Wi-Fi Direct and NFC Connect and Print
●
HP ePrint via email
●
HP ePrint software
●
AirPrint
●
Android embedded printing
Wi-Fi Direct and NFC Connect and Print
HP provides Wi-Fi Direct Print and NFC (Near Field Communication) printing for printers with a supported
HP Jetdirect 3000w NFC/Wireless Accessory. This accessory is available as an option for HP printers that include
a hardware-integration pocket (HIP).
Wi-Fi Direct Print and NFC connect and print enable Wi-Fi capable (mobile) devices to make a wireless network
connection directly to the printer without using a wireless router.
The printer does not need to be connected to the network for this mobile walk-up printing to work.
Use Wi-Fi Direct Print to print wirelessly from the following devices:
●
iPhone, iPad, or iPod touch using Apple AirPrint or the HP ePrint app
●
Android mobile devices using the HP ePrint App or the Android embedded print solution
●
PC and Mac devices using the HP ePrint Software
●
Windows 10 mobile devices
For more information on wireless printing, go to www.hp.com/go/mobileprinting.
NFC and Wi-Fi Direct Print capabilities can be enabled or disabled from the printer control panel.
1.
From the Home screen on the printer control panel, select Settings.
2.
Open the following menus:
3.
64
●
Networking
●
Wi-Fi Direct
●
Status
Select On, and then select OK to enable wireless printing.
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NOTE: In environments where more than one model of the same printer is installed, it might be helpful to
provide each printer a unique Wi-Fi Direct Name for easier printer identification for HP Wi-Fi Direct printing. The
Wireless network names, e.g., Wireless, Wi-Fi Direct, etc. are available on the Information screen by selecting the
Information
icon, and then selecting the Network
icon or the Wireless icon.
Complete the following procedure to change the printer Wi-Fi Direct name:
1.
From the Home screen on the printer control panel, select Settings.
2.
Open the following menus:
3.
●
Networking
●
Wi-Fi Direct
●
Wi-Fi Direct Name
Use the keypad to change the name in the Wi-Fi Direct Name text field, and then select OK.
HP ePrint via email
Use HP ePrint to print documents by sending them as an email attachment to the printer's email address from
any email enabled device.
To use HP ePrint, the printer must meet these requirements:
●
The printer must be connected to a wired or wireless network and have Internet access.
●
HP Web Services must be enabled on the printer, and the printer must be registered with HP Connected.
Follow this procedure to enable HP Web Services and register with HP Connected:
1.
Open the HP Embedded Web Server (EWS):
a.
From the Home screen on the printer control panel, select the Information
the Network
icon to display the IP address or host name.
b.
From a computer on the same network as the printer, open a web browser. In the address line, type
the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on
the computer keyboard. The EWS opens.
icon, and then select
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2.
Click the HP Web Services tab.
3.
Select the option to enable Web Services.
NOTE:
4.
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Enabling Web Services might take several minutes.
Go to www.hpconnected.com to create an HP ePrint account and complete the setup process.
Mobile printing
65
HP ePrint software
The HP ePrint software makes it easy to print from a Windows or Mac desktop or laptop computer to any HP
ePrint-capable printer. This software makes it easy to find HP ePrint-enabled printers that are registered to your
HP Connected account. The target HP printer can be located in the office or at locations across the globe.
●
Windows: After installing the software, open the Print option from within your application, and then select
HP ePrint from the installed printers list. Click the Properties button to configure print options.
●
OS X: After installing the software, select File, Print, and then select the arrow next to PDF (in the bottom
left of the driver screen). Select HP ePrint.
For Windows, the HP ePrint software supports TCP/IP printing to local network printers on the network (LAN or
WAN) to products that support UPD PostScript®.
Windows and OS X both support IPP printing to LAN or WAN network-connected products that support ePCL.
Windows and OS X also both support printing PDF documents to public print locations and printing using HP
ePrint via email through the cloud.
Go to www.hp.com/go/eprintsoftware for drivers and information.
NOTE: For Windows, the name of the HP ePrint Software print driver is HP ePrint + JetAdvantage.
NOTE: The HP ePrint software is a PDF workflow utility for OS X, and is not technically a print driver.
NOTE: HP ePrint Software does not support USB printing.
AirPrint
Direct printing using Apple’s AirPrint is supported for iOS and from Mac computers running OS X 10.7 Lion and
newer. Use AirPrint to print directly to the printer from an iPad, iPhone (3GS or later), or iPod touch (third
generation or later) in the following mobile applications:
●
Mail
●
Photos
●
Safari
●
iBooks
●
Select third-party applications
To use AirPrint, the printer must be connected to the same network (sub-net) as the Apple device. For more
information about using AirPrint and about which HP printers are compatible with AirPrint, go to
www.hp.com/go/MobilePrinting.
NOTE: Before using AirPrint with a USB connection, verify the version number. AirPrint versions 1.3 and earlier
do not support USB connections.
Android embedded printing
HP's built-in print solution for Android and Kindle enables mobile devices to automatically find and print to HP
printers that are either on a network or within wireless range for Wi-Fi Direct printing.
The print solution is built into the many versions of the operating system.
66
Chapter 4 Print
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NOTE: If printing is not available on your device, go to the Google Play > Android apps and install the HP Print
Service Plugin.
For more information on how to use Android embedded printing and which Android devices are supported, go to
www.hp.com/go/MobilePrinting.
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Mobile printing
67
Print from the USB port
Introduction
This printer features easy-access USB printing, for quickly printing files without sending them from a computer.
The printer accepts standard USB flash drives in the USB port near the control panel. It supports the following
types of files:
●
.pdf
●
.prn
●
.pcl
●
.ps
●
.cht
●
Enable the USB port for printing
●
Print USB documents
Enable the USB port for printing
The USB port is disabled by default. Before using this feature, enable the USB port. Use one of the following
methods to enable the port:
Method one: Enable the USB port from the printer control panel
1.
From the Home screen on the printer control panel, select Settings.
2.
Open the following menus
3.
●
Copy/Print or Print
●
Enable Device USB
Select Enabled to enable the USB port.
Method two: Enable the USB port from the HP Embedded Web Server (network-connected printers only)
1.
From the Home screen on the printer control panel, select the Information
Network
icon to display the IP address or host name
2.
Open a web browser, and in the address line, type the IP address exactly as it displays on the printer control
panel. Press the Enter key on the computer keyboard. The EWS opens.
icon, and then select the
NOTE: If the web browser displays a There is a problem with this website’s security certificate message
when attempting to open the EWS, click Continue to this website (not recommended).
Choosing Continue to this website (not recommended) will not harm the computer while navigating within
the EWS for the HP printer.
68
3.
Select the Copy/Print tab for MFP models or the Print tab for SFP models.
4.
In the left menu, select Print from USB Drive Settings.
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5.
Select Enable Print from USB Drive.
6.
Click Apply.
Print USB documents
1.
Insert the USB flash drive into the easy-access USB port.
NOTE: The port might be covered. For some printers, the cover flips open. For other printers, pull the
cover straight out to remove it.
2.
From the Home screen on the printer control panel, select Print.
3.
Select Print from USB Drive.
4.
Select Choose, select the name of the document to print, and then touch Select.
NOTE:
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The document might be in a folder. Open folders as necessary.
5.
To adjust the number of copies, touch the box to the left of the Print button, and then select the number of
copies from the keypad that opens. Select the Close
button to close the keypad.
6.
Select Print to print the document.
Print from the USB port
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5
Manage the printer
●
Advanced configuration with the HP Embedded Web Server (EWS)
●
Configure IP network settings
●
Printer security features
●
Energy-conservation settings
●
HP Web Jetadmin
●
Software and firmware updates
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/pwcolorE75160.
HP's all-inclusive help for the printer includes the following information:
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●
Install and configure
●
Learn and use
●
Solve problems
●
Download software and firmware updates
●
Join support forums
●
Find warranty and regulatory information
71
Advanced configuration with the HP Embedded Web Server (EWS)
●
Introduction
●
How to access the HP Embedded Web Server (EWS)
●
HP Embedded Web Server features
Introduction
Use the HP Embedded Web Server to manage printing functions from a computer instead of the printer control
panel.
●
View printer status information
●
Determine the remaining life for all supplies and order new ones
●
View and change tray configurations
●
View and change the printer control-panel menu configuration
●
View and print internal pages
●
Receive notification of printer and supplies events
●
View and change network configuration
The HP Embedded Web Server works when the printer is connected to an IP-based network. The HP Embedded
Web Server does not support IPX-based printer connections. Internet access is not needed to open and use the
HP Embedded Web Server.
When the printer is connected to the network, the HP Embedded Web Server is automatically available.
NOTE: The HP Embedded Web Server is not accessible beyond the network firewall.
How to access the HP Embedded Web Server (EWS)
1.
From the Home screen on the printer control panel, select the Information
Network
icon to display the IP address or host name.
2.
Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
icon, and then select the
NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
To use the HP Embedded Web Server, the browser must meet the following requirements:
Windows® 7
72
●
Internet Explorer (version 8.x or greater)
●
Google Chrome (version 34.x or greater)
●
Firefox (version 20.x or greater)
Chapter 5 Manage the printer
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Windows® 8 or greater
●
Internet Explorer (version 9.x or greater)
●
Google Chrome (version 34.x or greater)
●
Firefox (version 20.x or greater)
●
Safari (version 5.x or greater)
●
Google Chrome (version 34.x or greater)
●
Google Chrome (version 34.x or greater)
●
Firefox (version 20.x or greater)
OS X
Linux
HP Embedded Web Server features
●
Information tab
●
General tab
●
Print tab
●
Troubleshooting tab
●
Security tab
●
HP Web Services tab
●
Networking tab
●
Other Links list
Information tab
Table 5-1 HP Embedded Web Server Information tab
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Menu
Description
Device Status
Shows the printer status and shows the estimated life remaining of HP supplies. The page
also shows the type and size of paper set for each tray. To change the default settings, click
the Change Settings link.
Job Log
Shows a summary of all jobs the printer has processed.
Configuration Page
Shows the information found on the configuration page.
Supplies Status Page
Shows the status of the supplies for the printer.
Event Log Page
Shows a list of all printer events and errors. Use the HP Instant Support link (in the Other
Links area on all HP Embedded Web Server pages) to connect to a set of dynamic web
pages that help solve problems. These pages also show additional services available for
the printer.
Usage Page
Shows a summary of the number of pages the printer has printed, grouped by size, type,
and paper print path.
Advanced configuration with the HP Embedded Web Server (EWS)
73
Table 5-1 HP Embedded Web Server Information tab (continued)
Menu
Description
Device Information
Shows the printer network name, address, and model information. To customize these
entries, click the Device Information menu on the General tab.
Control Panel Snapshot
Shows an image of the current screen on the control panel display.
Print
Upload a print-ready file from the computer to print. The printer uses the default print
settings to print the file.
Printable Reports and Pages
Lists the internal reports and pages for the printer. Select one or more items to print or
view.
Open Source Licenses
Shows a summary of the licenses for open source software programs that can be used with
the printer.
General tab
Table 5-2 HP Embedded Web Server General tab
74
Menu
Description
Display Settings
Configure settings for sound, timeout for inactivity, clearable warnings, and continuable
events.
Control Panel Language and Keyboard
Layouts
Select the default language for control panel messages and the default keyboard layout for
each language.
Alerts
Set up email alerts for various printer and supplies events.
Control Panel Settings App
Shows Settings app options that are available on the printer control panel.
General Settings
Configure how the printer recovers from jams and whether copy jobs initiated at the printer
control panel take priority over print jobs.
AutoSend
Configure the printer to send automated emails regarding printer configuration and
supplies to specific email addresses.
Edit Other Links
Add or customize a link to another website. This link displays in the footer area on all
HP Embedded Web Server pages.
Ordering Information
Enter information about ordering replacement cartridges. This information displays on the
supplies status page.
Device Information
Name the printer and assign an asset number to it. Enter the name of the primary contact
who will receive information about the printer.
Language
Set the language in which to display the HP Embedded Web Server information.
Date/Time Settings
Set the date and time or synchronize with a network time server.
Energy Settings
Set or edit sleep settings that affect how much power the printer uses, the wake/sleep
time, how quickly the printer enters sleep mode, and how quickly the printer wakes up from
sleep mode.
Backup and Restore
Create a backup file that contains printer and user data. If necessary, use this file to restore
data to the printer.
Reset Factory Settings
Restore printer settings to the factory defaults.
Solution Installer
Install third-party software packages that extend or modify the functionality of the printer.
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Table 5-2 HP Embedded Web Server General tab (continued)
Menu
Description
Firmware Upgrade
Download and install printer firmware upgrade files.
Quota and Statistics Services
Provides connection information about third-party job-statistics services.
Print tab
Table 5-3 HP Embedded Web Server Print tab
Menu
Description
Print from USB drive settings
Enable or disable the Print from USB Drive menu on the control panel.
Manage Stored Jobs
Enable or disable the ability to store jobs in the printer memory.
Configure job-storage options.
Default Print Options
Configure the default options for print jobs.
Restrict Color
Permit or restrict color printing.
(Color printers only)
Specify permissions for individual users or for jobs that are sent from specific software
programs.
PCL and PostScript Settings
Adjust the PCL and PostScript settings for all print jobs.
Print Quality
Configure the print quality settings, including color adjustment, image registration, and
allowed paper types.
Manage Supplies
Configure how the printer reacts when supplies reach a Very Low state.
Manage Trays
Configure settings for paper trays.
Troubleshooting tab
Table 5-4 HP Embedded Web Server Troubleshooting tab
Menu
Description
General Troubleshooting
Select from a variety of reports and tests to help solve problems with the printer.
Online Help
Link to HP cloud-based online help to assist in troubleshooting printing issues.
Diagnostic Data
Export printer information to a file that can be useful for detailed problem analysis.
NOTE: This item is available only if an
administrator password is set from the
Security tab.
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Firmware Upgrade
Download and install printer firmware upgrade files.
Reset Factory Settings
Restore printer settings to factory defaults.
Advanced configuration with the HP Embedded Web Server (EWS)
75
Security tab
Table 5-5 HP Embedded Web Server Security tab
Menu
Description
General Security
Settings for general security, including the following:
●
Configure an administrator password to restrict access to certain features on the
printer.
●
Set PJL password for processing PJL commands.
●
Set file system access and firmware upgrade security.
●
Enable or disable the Host USB port on the control panel or the USB connectivity port
on the formatter for printing directly from a computer.
●
View the status of all security settings.
Account Policy
Enable administrator account settings.
Access Control
Configure access to printer functions for specific individuals or groups, and select the
method individuals use to sign in to the printer.
Protect Stored Data
Configure and manage the internal hard drive for the printer. This printer includes an
encrypted hard drive for maximum security.
Configure settings for jobs that are stored on the printer hard drive.
Certificate Management
Install and manage security certificates for access to the printer and the network.
Web Service Security
Allow resources on this printer to be accessed by web pages from different domains. If no
sites are added to the list, then all sites are trusted.
Self Test
Verify that the security functions are running according to expected system parameters.
HP Web Services tab
Use the HP Web Services tab to configure and enable HP Web Services for this printer. It is necessary to enable
HP Web Services to use the HP ePrint feature.
Table 5-6 HP Embedded Web Server HP Web Services tab
Menu
Description
Web Services Setup
Connect this printer to HP Connected on the web by enabling HP Web Services.
Web Proxy
Configure a proxy server if there are issues enabling HP Web Services or connecting the
printer to the Internet.
HP JetAdvantage
Access solutions that extend the capabilities of the printer
Networking tab
Use the Networking tab to configure and secure network settings for the printer when it is connected to an IPbased network. This tab does not display if the printer is connected to other types of networks.
76
Chapter 5 Manage the printer
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Table 5-7 HP Embedded Web Server Networking tab
Menu
Description
Configuration
Wi-Fi Direct
Configure Wi-Fi Direct settings for printers that include embedded Wi-Fi Direct Print and
NFC printing or that have a wireless accessory installed.
NOTE:
TCP/IP Settings
The configuration options available depend on the print server model.
Configure TCP/IP settings for IPv4 and IPv6 networks.
NOTE:
The configuration options available depend on the print server model.
Network Settings
Configure IPX/SPX, AppleTalk, DLC/LLC, and SNMP settings, depending on the print server
model.
Other Settings
Configure general printing protocols and services supported by the print server. The
available options depend on the print server model, but can include firmware update, LPD
queues, USB settings, support information, and refresh rate.
AirPrint
Enable, set up, or disable network printing from Apple supported printers.
Select Language
Change the language displayed by the HP Embedded Web Server. This page displays if the
web pages support multiple languages. Optionally, select supported languages through
language-preference settings in the browser.
Select Location
Select a country/region for the printer.
Google Cloud Print
Setup
Set up Google Cloud Print options.
Web Proxy
Configure proxy settings.
Security
Settings
View and restore current security settings to factory-default values.
Configure security settings using the Security Configuration Wizard.
NOTE: Do not use the Security Configuration Wizard to configure security settings using
network-management applications, such as HP Web Jetadmin.
Authorization
Secure Communication
ENWW
Control configuration management and use of this printer, including the following:
●
Set or change the administrator password to control access to configuration
parameters.
●
Request, install, and manage digital certificates on the HP Jetdirect print server.
●
Limit host access to this printer through an Access Control List (ACL) (for selected print
servers on IPv4 networks only).
Configure security settings.
Advanced configuration with the HP Embedded Web Server (EWS)
77
Mgmt. Protocols
802.1X Authentication
Configure and manage security protocols for this printer, including the following:
●
Set the security management level for the HP Embedded Web Server, and control
traffic over HTTP and HTTPS.
●
Configure the SNMP (Simple Network Management Protocol) operation. Enable or
disable the SNMP v1/v2c or SNMP v3 agents on the print server.
●
Control access through protocols that may not be secure, such as printing protocols,
print services, discovery protocols, name resolution services, and configurationmanagement protocols.
Configure 802.1X authentication settings on the Jetdirect print server as required for client
authentication on the network, and reset the 802.1X authentication settings to factorydefault values.
CAUTION: When changing the 802.1X authentication settings; the printer might lose its
connection. To reconnect, it might be necessary to reset the print server to a factorydefault state and reinstall the printer.
IPsec/Firewall
View or configure a Firewall policy or an IPsec/Firewall policy.
Announcement Agent
Enable or disable the HP Device Announcement Agent, set the configuration server, and
configure mutual authentication using certificates.
Diagnostics
Network Statistics
Display network statistics that are collected and stored on the HP Jetdirect print server.
Protocol Info
View a list of network-configuration settings on the HP Jetdirect print server for each
protocol.
Configuration Page
View the HP Jetdirect configuration page, which contains status and configuration
information.
Other Links list
NOTE: Configure which links display in the footer of the HP Embedded Web Server by using the Edit Other Links
menu on the General tab. The following are the default links.
Table 5-8 HP Embedded Web Server Other Links list
78
Menu
Description
Product Support
Connect to the support site for the printer to search for help on various topics.
Shop for Supplies
Connect to the HP SureSupply website for information on purchasing original HP supplies,
such as cartridges and paper.
HP Instant Support
Connect to the HP website to find solutions to printer problems.
Chapter 5 Manage the printer
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Configure IP network settings
●
Printer sharing disclaimer
●
View or change network settings
●
Rename the printer on a network
●
Manually configure IPv4 TCP/IP parameters from the control panel
●
Manually configure IPv6 TCP/IP parameters from the control panel
●
Link speed and duplex settings
Printer sharing disclaimer
HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and
not of the HP printer drivers. Go to Microsoft at www.microsoft.com.
View or change network settings
Use the HP Embedded Web Server to view or change IP configuration settings.
1.
Open the HP Embedded Web Server (EWS):
a.
From the Home screen on the printer control panel, touch the Information
Network
icon to display the IP address or host name.
b.
Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
icon, and then touch the
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2.
Click the Networking tab to obtain network information. Change settings as needed.
Rename the printer on a network
To rename the printer on a network so that it can be uniquely identified, use the HP Embedded Web Server.
1.
Open the HP Embedded Web Server (EWS):
a.
From the Home screen on the printer control panel, touch the Information
icon to display the IP address or host name.
Network
b.
Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
icon, and then touch the
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2.
ENWW
Open the General tab.
Configure IP network settings
79
3.
On the Device Information page, the default printer name is in the Device Name field. You can change this
name to uniquely identify this printer.
NOTE:
4.
Completing the other fields on this page is optional.
Click the Apply button to save the changes.
Manually configure IPv4 TCP/IP parameters from the control panel
Use the control-panel Settings menus to manually set an IPv4 address, subnet mask, and default gateway.
1.
From the Home screen on the printer control panel, select Settings.
2.
Open the following menus:
●
Networking
●
Ethernet
●
TCP/IP
●
IPV 4 Settings
●
Config Method
3.
Select the Manual option, and then select OK.
4.
Open the Manual Settings menu.
5.
Select the IP Address, Subnet Mask, or Default Gateway option.
6.
Touch the first field to open a keypad. Enter the correct digits for the field, and then select OK.
Repeat the process for each field to be configured.
Manually configure IPv6 TCP/IP parameters from the control panel
Use the control-panel Settings menus to manually set an IPv6 address.
80
1.
From the Home screen on the printer control panel, select Settings.
2.
To enable manual configuration, open the following menus:
●
Networking
●
Ethernet
●
TCP/IP
●
IPV6 Settings
3.
Select Enable, select On, and then select OK.
4.
To configure the address, open the Address menu, and then touch the field to open a keypad.
5.
Use the keypad to enter the address, and then select OK.
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Link speed and duplex settings
NOTE:
This information applies only to Ethernet networks. It does not apply to wireless networks.
The link speed and communication mode of the print server must match the network hub. For most situations,
leave the printer in automatic mode. Incorrect changes to the link speed and duplex settings might prevent the
printer from communicating with other network devices. To make changes, use the printer control panel.
NOTE: The printer setting must match the setting for the network device (a network hub, switch, gateway,
router, or computer).
NOTE: Making changes to these settings causes the printer to turn off and then on. Make changes only when
the printer is idle.
1.
From the Home screen on the printer control panel, swipe until the Settings menu displays. Touch the
Settings icon to open the menu.
2.
Open the following menus:
3.
4.
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●
Networking
●
Ethernet
●
Link Speed
Select one of the following options:
●
Auto: The print server automatically configures itself for the highest link speed and communication
mode allowed on the network.
●
10T Half: 10 megabytes per second (Mbps), half-duplex operation
●
10T Full: 10 Mbps, full-duplex operation
●
10T Auto: 10 Mbps, automatic-duplex operation
●
100TX Half: 100 Mbps, half-duplex operation
●
100TX Full: 100 Mbps, full-duplex operation
●
100TX Auto: 100 Mbps, automatic-duplex operation
●
1000T Full: 1000 Mbps, full-duplex operation
Select OK. The printer turns off and then on.
Configure IP network settings
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Printer security features
Introduction
The printer includes several security features to restrict who has access to configuration settings, to secure data,
and to prevent access to valuable hardware components.
●
Security statements
●
Assign an administrator password
●
IP Security
●
Lock the formatter
●
Encryption support: HP High Performance Secure Hard Disks
Security statements
The printer supports security standards and recommended protocols that help you keep the printer secure,
protect critical information on your network, and simplify the way you monitor and maintain the printer.
Assign an administrator password
Assign an administrator password for access to the printer and the HP Embedded Web Server so that
unauthorized users cannot change the printer settings.
1.
Open the HP Embedded Web Server (EWS):
a.
From the Home screen on the printer control panel, touch the Information
Network
icon to display the IP address or host name.
b.
Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
icon, and then touch the
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2.
Click the Security tab.
3.
Open the General Security menu.
4.
In the area labeled Set the Local Administrator Password, enter the name to associate with the password in
the Username field.
5.
Enter the password in the New Password field, and then enter it again in the Verify Password field.
NOTE:
6.
To change an existing password, first enter the existing password in the Old Password field.
Click the Apply button.
NOTE: Make note of the password and store it in a safe place. The administrator password cannot be
recovered. If the administrator password is lost or forgotten, contact HP Support at support.hp.com for the
assistance required to completely reset the printer.
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Some features on the printer control panel can be secured so that unauthorized people cannot use them. When
a feature is secured, the printer prompts you to sign in before you can use it. You can also sign in without waiting
for a prompt by selecting Sign In from the printer control panel.
Typically, the credentials for signing in to the printer are the same as for signing in to the network. Consult the
network administrator for this printer if you have questions about which credentials to use.
1.
From the Home screen on the printer control panel, select Sign In.
2.
Follow the prompts to enter the credentials.
NOTE:
To maintain security for the printer, select Sign Out when you have finished using the printer.
IP Security
IP Security (IPsec) is a set of protocols that control IP-based network traffic to and from the printer. IPsec
provides host-to-host authentication, data integrity, and encryption of network communications.
For printers that are connected to the network and have an HP Jetdirect print server, you can configure IPsec by
using the Networking tab in the HP Embedded Web Server.
Lock the formatter
The formatter has a slot that you can use to attach a security cable. Locking the formatter prevents someone
from removing valuable components from it.
Encryption support: HP High Performance Secure Hard Disks
The hard disk provides hardware-based encryption so you can securely store sensitive data without impacting
printer performance. This hard disk uses the latest Advanced Encryption Standard (AES) and has versatile timesaving features and robust functionality.
Follow these steps to configure the disk in the HP Embedded Web Server:
1.
From the Home screen on the printer control panel, select the Information
Network
icon to display the IP address or host name.
2.
Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
icon, and then select the
NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
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3.
Click the Security tab.
4.
Open the Protect Stored Data menu.
5.
Configure the desired options and then click Apply.
Printer security features
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Energy-conservation settings
Introduction
●
Set the sleep timer and configure the printer to use 1 watt or less of power
Configure sleep settings to reduce power usage when the printer is idle.
Set the sleep timer and configure the printer to use 1 watt or less of power
The sleep settings affect how much power the printer uses, the wake/sleep time, how quickly the printer enters
sleep mode, and how quickly the printer wakes up from sleep mode.
To configure the printer to use 1 watt or less of power while in sleep mode, enter times for both the Sleep after
Inactivity and Auto Off after sleep settings.
1.
From the Home screen on the printer control panel, select Settings.
2.
Open the following menus:
●
General
●
Energy Settings
●
Sleep Settings
3.
Select Sleep after Inactivity to specify the number of minutes the printer is inactive before it enters sleep
mode. Enter the appropriate time period.
4.
Select Auto Off after sleep to put the printer into a deeper power save mode after a period of sleep. Enter
the appropriate time period.
NOTE: By default, the printer will wake from Auto Off in response to any activity other than USB or Wi-Fi.
For greater energy settings, you can set it to wake only to the power button by selecting Shut down (wake
on power button only).
5.
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Select Done to save the settings.
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HP Web Jetadmin
HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of networked
HP products, including printers, multifunction printers, and digital senders. This single solution allows you to
remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment —
ultimately increasing business productivity by helping you save time, control costs, and protect your investment.
HP Web Jetadmin upgrades are periodically made available to provide support for specific product features. Go to
www.hp.com/go/webjetadmin for more information.
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HP Web Jetadmin
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Software and firmware updates
HP regularly updates features that are available in the printer firmware. To take advantage of the most current
features, update the printer firmware. Download the most recent firmware update file from the web:
Go to www.hp.com/support/pwcolorE75160. Click Software and Drivers.
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6
Solve problems
●
Customer support
●
Control panel help system
●
Restore factory settings
●
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel
●
Printer does not pick up paper or misfeeds
●
Clear paper jams
●
Improve print quality
●
Solve wired network problems
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/pwcolorE75160.
HP's all-inclusive help for the printer includes the following information:
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●
Install and configure
●
Learn and use
●
Solve problems
●
Download software and firmware updates
●
Join support forums
●
Find warranty and regulatory information
87
Customer support
Get telephone support for your country/region
Have the printer name, serial number, date of purchase, and
problem description ready
88
Country/region phone numbers are on the flyer that was in the box
with the printer or at support.hp.com.
Get 24-hour Internet support, and download software utilities and
drivers
www.hp.com/support/pwcolorE75160
Order additional HP service or maintenance agreements
www.hp.com/go/carepack
Register the printer
www.register.hp.com
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Control panel help system
The printer has a built-in Help system that explains how to use each screen. To open the Help system, touch the
Help button in the upper-right corner of the screen.
For some screens, the Help opens to a global menu where you can search for specific topics. You can browse
through the menu structure by touching the buttons in the menu.
Some Help screens include animations that show specific procedures, such as clearing paper jams.
If the printer alerts of an error or warning, touch the Help
button to open a message that describes the
problem. The message also contains instructions to help solve the problem.
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Control panel help system
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Restore factory settings
Introduction
Use one of the following methods to restore the printer to the original settings from the factory.
NOTE: Restoring factory settings sets most of the printer settings to their factory defaults. However, some
settings are not changed, such as language, date, time, and some network configuration settings.
Method one: Restore factory settings from the printer control panel
1.
From the Home screen on the printer control panel, swipe until the Settings menu displays. Touch the
Settings icon to open the menu.
2.
Open the following menus:
3.
●
General
●
Reset Factory Settings
Touch Reset.
A verification message advises that completing the reset function might result in loss of data.
4.
Select Reset to complete the process.
NOTE: The printer restarts automatically after the reset operation completes.
Method two: Restore factory settings from the HP Embedded Web Server (networkconnected printers only)
1.
Open the HP Embedded Web Server (EWS):
a.
From the Home screen on the printer control panel, touch the Information
Network
icon to display the IP address or host name.
b.
Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
icon, and then touch the
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2.
Open the General tab.
3.
On the left side of the screen, click Reset Factory Settings.
4.
Click the Reset button.
NOTE: The printer restarts automatically after the reset operation completes.
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A “Cartridge is low” or “Cartridge is very low” message displays on
the printer control panel
Cartridge is low: The printer indicates when a cartridge level is low. Actual cartridge life remaining may vary.
Consider having a replacement available to install when print quality is no longer acceptable. The cartridge does
not need to be replaced now.
Cartridge is very low: The printer indicates when the cartridge level is very low. Actual cartridge life remaining
may vary. Consider having a replacement available to install when print quality is no longer acceptable. The
cartridge does not need to be replaced now unless the print quality is no longer acceptable.
HP’s Premium Protection Warranty expires near the end of useable cartridge life. Check the Supplies Status Page
or the HP Embedded Web Server (EWS) for the status.
NOTE: This printer is not designed to use continuous ink systems. To resume printing, remove continuous ink
system and install genuine HP (or compatible) cartridges.
NOTE: This printer is designed for ink cartridges to be used until they are empty. Refilling cartridges prior to
depletion may cause your printer to fail. If this happens, insert a new cartridge (either genuine HP or compatible)
to continue printing.
Change the “Very Low” settings
You can change the way the printer reacts when supplies reach the Very Low state. You do not have to reestablish these settings when you install a new cartridge.
1.
From the Home screen on the printer control panel, select Settings.
2.
Open the following menus:
3.
●
Manage Supplies
●
Very Low Behavior
●
Black Cartridge or Color Cartridges
Select one of the following options:
●
Select the Stop option to set the printer to stop printing when the cartridge reaches the Very Low
threshold.
●
Select the Continue option to set the printer to alert you that the cartridge is very low, and to continue
printing beyond the Very Low setting without interaction. This can result in unsatisfactory print
quality.
●
Select the Prompt to continue option to set the printer to stop printing when the cartridge reaches the
Very Low threshold. You can acknowledge the prompt or replace the cartridge to resume printing.
Order supplies
Order supplies and paper
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www.hp.com/go/suresupply
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel
91
92
Order through service or support providers
Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS)
To access, in a supported web browser on your computer, enter the
printer IP address or host name in the address/URL field. The EWS
contains a link to the HP SureSupply website, which provides
options for purchasing Original HP supplies.
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Printer does not pick up paper or misfeeds
Introduction
The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking
up multiple sheets of paper at one time. Either of these situations can result in paper jams.
●
The printer does not pick up paper
●
The printer picks up multiple sheets of paper
The printer does not pick up paper
If the printer does not pick up paper from the tray, try these solutions.
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1.
Open the printer and remove any jammed sheets of paper. Verify that no torn remnants of paper remain
inside the printer.
2.
Load the tray with the correct size of paper for the job.
3.
Make sure the paper size and type are set correctly on the printer control panel.
Printer does not pick up paper or misfeeds
93
4.
Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the
appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on
the tray.
NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or
markings in the tray.
The following images show examples of the paper-size indentations in the trays for various printers. Most
HP printers have markings similar to these.
Figure 6-1 Size markings for Tray 1 or the multipurpose tray
Figure 6-2 Size markings for cassette trays
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5.
Verify that the humidity in the room is within specifications for this printer and that paper is being stored in
unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry.
In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it might
have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from the stack.
In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If this
happens, remove the paper from the tray, and flex the stack by holding it at each end and bringing the ends
up to form a U shape. Then, rotate the ends down to reverse the U shape. Next, hold each side of the stack
of paper, and repeat this process. This process releases individual sheets without introducing static
electricity. Straighten the paper stack against a table before returning it to the tray.
Figure 6-3 Technique for flexing the paper stack
1
2
6.
Check the printer control panel to see if it is displaying a prompt to feed the paper manually. Load paper,
and continue.
7.
The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened with
warm water. Use distilled water, if it is available.
CAUTION: Do not spray water directly on to the printer. Instead, spray water on the cloth or dab the cloth
in water and wring it out before cleaning the rollers.
The following image shows examples of the roller location for various printers.
Figure 6-4 Roller locations for Tray 1 or the multipurpose tray
The printer picks up multiple sheets of paper
If the printer picks up multiple sheets of paper from the tray, try these solutions.
1.
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Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over. Do not fan the
paper. Return the stack of paper to the tray.
Printer does not pick up paper or misfeeds
95
NOTE: Fanning the paper introduces static electricity. Instead of fanning the paper, flex the stack by
holding it at each end and bringing the ends up to form a U shape. Then, rotate the ends down to reverse
the U shape. Next, hold each side of the stack of paper, and repeat this process. This process releases
individual sheets without introducing static electricity. Straighten the paper stack against a table before
returning it to the tray.
Figure 6-5 Technique for flexing the paper stack
1
2
2.
Use only paper that meets HP specifications for this printer.
3.
Verify that the humidity in the room is within specifications for this printer, and that paper is being stored in
unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry.
In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it might
have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from the stack.
In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If this
happens, remove the paper from the tray, and flex the stack as described above.
4.
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Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.
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5.
Make sure the tray is not overfilled by checking the stack-height markings inside the tray. If it is overfilled,
remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to
the tray.
The following images show examples of the stack-height markings in the trays for various printers. Most
HP printers have markings similar to these. Also make sure that all sheets of paper are below the tabs near
the stack-height marks. These tabs help hold the paper in the correct position as it enters the printer.
Figure 6-6 Stack-height markings
Figure 6-7 Tab for the paper stack
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Printer does not pick up paper or misfeeds
97
6.
Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the
appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on
the tray.
NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or
markings in the tray.
The following images show examples of the paper-size indentations in the trays for various printers. Most
HP printers have markings similar to these.
Figure 6-8 Size markings for Tray 1 or the multipurpose tray
Figure 6-9 Size markings for cassette trays
7.
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Make sure the printing environment is within recommended specifications.
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Clear paper jams
Introduction
The following information includes instructions for clearing paper jams from the printer.
●
Paper jam locations
●
Auto-navigation for clearing paper jams
●
Experiencing frequent or recurring paper jams?
●
Clear paper jams in Tray 1
●
Clear paper jams in Tray 2
●
Clear paper jams in Tray 3
●
Clear paper jams in the output bin
●
Clear paper jams in the duplexer
●
Clear paper jams in the 3x550-sheet trays
●
Clear paper jams in the 4,000-sheet high-capacity input (HCI) tray
Paper jam locations
2
1
6
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5
1
Tray 1 and left door
2
Output bin
3
Right door (duplexer)
4
Lower right door
5
4,000-sheet HCI feeder
6
550-sheet trays
3
4
Clear paper jams
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Auto-navigation for clearing paper jams
The auto-navigation feature assists in clearing jams by providing step-by-step instructions on the control panel.
When you complete a step, the printer displays instructions for the next step until you have completed all steps
in the procedure.
Experiencing frequent or recurring paper jams?
To reduce the number of paper jams, try these solutions.
NOTE: To see a video that demonstrates how to load paper in a way that reduces the number of paper jams,
click here.
1.
Use only paper that meets HP specifications for this printer.
2.
Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.
3.
Use paper that has not previously been printed or copied on.
4.
Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray, straighten the
stack, and then return some of the paper to the tray.
5.
Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides so they
are touching the paper stack without bending it.
6.
Make sure that the tray is fully inserted in the printer.
7.
If you are printing on heavy, embossed, or perforated paper, use the manual feed feature and feed sheets
one at a time.
8.
Open the Trays menu on the printer control panel. Verify that the tray is configured correctly for the paper
type and size.
9.
Make sure the printing environment is within recommended specifications.
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Clear paper jams in Tray 1
The following information describes how to clear a paper jam in Tray 1. When a jam occurs, the control panel
displays an error message and an animation that assist in clearing the jam.
1.
If jammed paper is visible in Tray 1, clear the jam
by gently pulling the paper straight out.
2.
Close Tray 1.
3.
Open the left door.
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Clear paper jams 101
4.
Pull any jammed paper straight out.
5.
If no jammed paper is visible, pull the service fluid
container out.
6.
Pull any jammed paper straight out.
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7.
Push the service fluid container into the printer.
8.
Close the left door.
9.
If there are remaining pages still in the printer,
instructions on how to clear the remaining pages
will display on the control panel.
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Clear paper jams 103
Clear paper jams in Tray 2
The following information describes how to clear a paper jam in Tray 2. When a jam occurs, the control panel
displays an error message and an animation that assist in clearing the jam.
1.
Open the tray.
2.
Remove the jammed paper from the feed rollers
inside the printer. First pull the paper to the left,
and then pull it forward to remove it.
1
2
3.
Open the right door.
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4.
Remove any jammed paper.
5.
If no jammed paper is visible, remove the duplexer.
6.
Pull any jammed paper straight out.
7.
Reinstall the duplexer.
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Clear paper jams 105
8.
Close the right door.
9.
Close the tray.
10. If there are remaining pages still in the printer,
instructions on how to clear the remaining pages
will display on the control panel.
Clear paper jams in Tray 3
Use the following procedure to check for paper in all possible jam locations related to the 550-sheet trays. When
a jam occurs, the control panel displays an error message and an animation that assist in clearing the jam.
NOTE: The procedure to clear paper jams from the 1x550-sheet tray with cabinet stand is the same as for the
table-top 1x550-sheet tray. Only the table-top tray is shown here.
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1.
Open the tray.
2.
Remove the jammed paper from the feed rollers
inside the printer. First pull the paper to the left,
and then pull it forward to remove it.
1
2
3.
Open the right door and the lower-right door.
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Clear paper jams 107
4.
Gently pull out any jammed paper.
5.
If no jammed paper is visible, remove the duplexer.
6.
Pull any jammed paper straight out.
7.
Reinstall the duplexer.
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8.
Close the lower-right door and the right door, and
then close the tray.
9.
If there are remaining pages still in the printer,
instructions on how to clear the remaining pages
will display on the control panel.
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Clear paper jams 109
Clear paper jams in the output bin
The following information describes how to clear a paper jam in the output bin. When a jam occurs, the control
panel displays an error message and an animation that assist in clearing the jam.
1.
If paper is visible in the output bin, grasp the
leading edge and remove it.
2.
Open the left door.
3.
Pull any jammed paper straight out.
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4.
Close the left door.
5.
If there are remaining pages still in the printer,
instructions on how to clear the remaining pages
will display on the control panel.
Clear paper jams in the duplexer
Use the following procedure to check for paper in all possible jam locations in the automatic duplexer. When a
jam occurs, the control panel displays an error message and an animation that assist in clearing the jam.
1.
Open the right door.
2.
Remove any jammed paper.
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Clear paper jams 111
3.
If no jammed paper is visible, remove the duplexer.
4.
Pull any jammed paper straight out.
5.
Reinstall the duplexer.
6.
Close the right door.
7.
If there are remaining pages still in the printer,
instructions on how to clear the remaining pages
will display on the control panel.
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Clear paper jams in the 3x550-sheet trays
Use the following procedure to check for paper in all possible jam locations related to the 3x550-sheet trays.
When a jam occurs, the control panel displays an error message and an animation that assist in clearing the jam.
1.
Open one of the trays.
2.
Remove the jammed paper from the feed rollers
inside the printer. First pull the paper to the left,
and then pull it forward to remove it.
3.
Open the right door and the lower-right door.
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Clear paper jams 113
4.
Gently pull out any jammed paper.
5.
If no jammed paper is visible, remove the duplexer.
6.
Pull any jammed paper straight out.
7.
Reinstall the duplexer.
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8.
Close the right door and the lower-right door, and
then close the tray.
9.
If there are remaining pages still in the printer,
instructions on how to clear the remaining pages
will display on the control panel.
Clear paper jams in the 4,000-sheet high-capacity input (HCI) tray
The following information describes how to clear a paper jam in the 4,000-sheet high-capacity tray. When a jam
occurs, the control panel displays an error message and an animation that assist in clearing the jam.
1.
Open the left high-capacity input tray.
2.
Remove the jammed paper from the feed rollers
inside the printer. First pull the paper to the left,
and then pull it forward to remove it.
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Clear paper jams 115
3.
Close the left tray and open the right high-capacity
input tray.
4.
Remove the jammed paper from the feed rollers
inside the printer. First pull the paper to the left,
and then pull it forward to remove it.
5.
Open the right door and the lower right door.
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6.
Remove any damaged sheets.
7.
If no jammed paper is visible, remove the duplexer.
8.
Pull any jammed paper straight out.
9.
Reinstall the duplexer.
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Clear paper jams 117
10. In the lower right door area, use the green handle
to pull out the HCI jam cassette.
11. Remove any jammed paper from the jam cassette
area.
12. Use the green handle to open the top of the HCI
jam cassette, and remove any jammed paper.
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13. Close the jam cassette, and then reinstall it into the
printer.
14. Close the right door and the lower right door, and
then close the right tray.
15. If there are remaining pages still in the printer,
instructions on how to clear the remaining pages
will display on the control panel.
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Improve print quality
Introduction
Occasionally, the printer might have print-quality issues such as streaks or fading, missing black or other colors,
blurred or fuzzy text, and ink streaks or smears. Try the following solutions in the order presented. When one of
the solutions resolves the issue, there is no need to continue with the other procedures.
NOTE: If the issue only occurs on copies, see “Improve copy image quality.”
●
Check the cartridge status
●
Update the printer firmware
●
Change the print quality setting
●
Print from a different software program
●
Check paper and quality settings
●
Check grayscale and black settings
●
Adjust color settings (Windows)
●
Check paper and the printing environment
●
Visually inspect the cartridge
●
Clean the printer
●
Try a different print driver
Check the cartridge status
Print quality problems can occur when using a cartridge that is at its estimated end of life. Follow these steps to
check the estimated life remaining in the cartridges and if applicable, the status of other replaceable
maintenance parts.
Step one: Check the control panel
▲
Check the control panel to see whether it displays any messages or warning
icons. Select the icon to
view the message. Replace the cartridge if the message indicates that a cartridge needs to be replaced or is
in the very low condition.
NOTE: If you would like more detailed information about the cartridge status before replacing the
cartridge, continue to the next step.
Step two: Check supplies status
1.
From the Home screen on the printer control panel, select Reports.
2.
Select the Configuration/Status Pages menu and then select the Supplies Status Page.
3.
Select View to view the report on the control panel, or select Print to print the page.
4.
Look at the Supplies Status Page to check the percent of life remaining for the cartridges and, if applicable,
the status of other replaceable maintenance parts.
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●
The Supplies Status Page indicates when a supply level is very low. After an HP supply has reached
the very low threshold, HP’s premium protection warranty on that supply has ended.
●
The cartridge does not need to be replaced now unless the print quality is no longer acceptable.
Consider having a replacement available to install when print quality is no longer acceptable.
●
If you determine that you need to replace a cartridge or other replaceable maintenance parts, the
Supplies Status Page lists the genuine HP part numbers.
Update the printer firmware
Try updating the printer firmware. For more information, go to www.hp.com/support and select the option to
Get software and drivers. Then follow the prompts to navigate to the firmware download for the printer.
Change the print quality setting
Complete the following steps to change the print quality setting on the printer control panel.
NOTE:
The steps vary according to the type of control panel.
1.
From the Home screen on the printer control panel, select Settings.
2.
Open the following menus:
3.
●
Copy/Print or Print
●
Default print options
●
Quality Level
Select the desired quality level: General Office, Professional, or Presentation.
Print from a different software program
Try printing from a different software program. If the page prints correctly, the problem is with the software
program from which you were printing.
Check paper and quality settings
Check the print driver settings for paper and quality in the software program you are printing from, such as
Microsoft® Word.
Windows
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1.
From the software program, select the Print option.
2.
Select the printer, and then click the Properties or Preferences button.
3.
Click the Paper/Quality tab.
4.
From the Paper Type options, select the paper type that best describes your paper.
5.
From the Print Quality options, select the quality or resolution setting that is appropriate for your print job.
6.
Click the OK button to close the Document Properties dialog box. In the Print dialog box, click Print or OK to
print the job.
Improve print quality 121
OS X
1.
Click the File menu, and then click the Print option.
2.
In the Printer menu, select the printer.
3.
In the drop-down list just below Orientation, select Paper/Quality.
4.
From the Media Type options, select the paper type that best describes your paper.
5.
From the Print Quality options, select the quality or resolution setting that is appropriate for your print job.
6.
Click the Print button.
Check grayscale and black settings
Check the print driver settings for grayscale and black when printing to a color printer and the printed pages are
grayscale or black when color was expected.
Windows
1.
From the software program, select the Print option.
2.
Select the printer, and then click the Properties or Preferences button.
3.
Make sure that the Print in Grayscale option is turned off. Depending on your printer, the grayscale option
could appear on the Printing Shortcuts tab and the Color tab.
4.
Make sure that the Print all text in black option is turned off on the Advanced tab.
5.
Click the OK button to close the Document Properties dialog box. In the Print dialog box, click Print or OK to
print the job.
1.
Click the File menu, and then click the Print option.
2.
In the Printer menu, select the printer.
3.
In the drop-down list just below Orientation, select Color.
4.
Make sure that the Print in Grayscale option is turned off.
5.
Select the triangle next to Advanced to expand the options. Make sure that the settings for Text, Graphics,
and Photo are not set to Black Only.
6.
Click the Print button.
OS X
Adjust color settings (Windows)
When printing from a software program, follow these steps if colors on the printed page do not match colors on
the computer screen, or if the colors on the printed page are not satisfactory.
1.
From the software program, select the Print option.
2.
Select the printer, and then click the Properties or Preferences button.
3.
On the Advanced tab or the Color tab, clear the HP EasyColor check box.
4.
On the Color tab, select a color theme from the Color Themes drop-down list.
122 Chapter 6 Solve problems
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5.
●
Default (sRGB): This theme sets the printer to print RGB data in raw device mode. When using this
theme, manage color in the software program or in the operating system for correct rendering.
●
Vivid (sRGB): The printer increases the color saturation in the midtones. Use this theme when printing
business graphics.
●
Photo (sRGB): The printer interprets RGB color as if it were printed as a photograph using a digital mini
lab. The printer renders deeper, more saturated colors differently than with the Default (sRBG) theme.
Use this theme when printing photos.
●
Photo (Adobe RGB 1998): Use this theme with printing digital photos that use the AdobeRGB color
space rather than sRGB. Turn off color management in the software program when using this theme.
●
None: No color theme is used.
●
Custom Profile: Select this option to use a custom input profile to accurately control color output (for
example, to emulate a specific printer). Download custom profiles from www.hp.com.
Click the OK button to close the Document Properties dialog box. In the Print dialog box, click Print or OK to
print the job.
Check paper and the printing environment
Complete the following steps to check the paper that you are using and the printer’s physical environment.
Step one: Use paper that meets HP specifications
Some print-quality problems arise from using paper that does not meet HP specifications. Problems could
include curled paper, light or faded printing, ink specks or smears, and misshapen characters. Follow these
guidelines when selecting paper:
●
Always use a paper type and weight that this printer supports.
●
Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids,
staples, and curled or bent edges.
●
Use paper that has not been previously printed on.
●
Use paper that does not contain metallic material, such as glitter.
●
Use paper that is designed for HP PageWide printers. Do not use paper that is designed only for laser
printers.
●
Use paper that is not too rough. Using smoother paper generally results in better print quality.
NOTE: For this printer, HP highly recommends using papers with the ColorLok® logo, based on HP internal
testing using a range of plain papers. For details, go to: www.hp.com/go/printpermanence.
Step two: Check the environment
The environment can directly affect print quality and is a common cause for print-quality or paper-feeding
issues. Try the following solutions:
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●
Move the printer away from drafty locations, such as open windows or doors, or air-conditioning vents.
●
Make sure the printer is not exposed to temperatures or humidity outside of printer specifications.
●
Do not place the printer in a confined space, such as a cabinet.
Improve print quality 123
●
Place the printer on a sturdy, level surface.
●
Remove anything that is blocking the vents on the printer. The printer requires good air flow on all sides,
including the top.
●
Protect the printer from airborne debris, dust, steam, grease, or other elements that can leave residue
inside the printer.
Visually inspect the cartridge
Follow these steps to inspect each cartridge.
CAUTION: Do not touch the gold-colored metal contacts on the edge of the cartridge. Fingerprints on the metal
contacts can cause print-quality problems.
1.
Remove the cartridge from the printer, and verify that there is no debris in the cartridge path.
2.
Check to see whether you are using a genuine HP cartridge. A genuine HP cartridge has the word “HP” on it,
or has the HP logo on it. For more information on identifying HP cartridges go to www.hp.com/go/
learnaboutsupplies.
3.
Look at the gold-colored metal contacts on the cartridge.
●
If you see any scratches, or other damage on the metal contacts, replace the cartridge.
●
If the metal contacts do not appear to be damaged, push the cartridge gently back into its slot until it
locks in place. Print a few pages to see if the problem has resolved.
If you determine that you need to replace a cartridge, look on the cartridge or print the Supplies Status Page to
find the part number for the correct original HP cartridge.
Refilled or remanufactured cartridges
HP cannot recommend the use of non-HP supplies, either new or remanufactured. Because they are not HP
products, HP cannot influence their design or control their quality. If you are using a refilled or remanufactured
cartridge and are not satisfied with the print quality, replace the cartridge with an original HP cartridge.
NOTE: If you replace a non-HP cartridge with an original HP cartridge, the printhead will still contain non-HP
ink. The print defect may remain until the printhead is depleted of that ink and is supplied with ink from the
newly installed, original HP cartridge. Depleting the ink may require printing as many as several thousand pages
of normal text.
124 Chapter 6 Solve problems
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Clean the printer
During the printing process, paper and dust particles can accumulate inside the printer and can cause printquality issues such as smears, streaks, lines, or repeating marks. Begin by printing the Print Quality Report, and
then continue to the appropriate cleaning procedure.
Print and interpret the Print Quality Report
The Print Quality Report is a page that is printed with bars of color from each cartridge. The report can help you
identify print-quality issues.
1.
Load plain letter-size or A4 paper.
2.
From the Home screen on the printer control panel, select Support Tools.
3.
Open the following menus:
●
Troubleshooting
●
Print Quality Pages
●
Print Quality Report
4.
Select Print to print the page.
5.
Examine the bands of color on the report. Each bar has three distinct shades, but the color should vary
minimally across the bars.
●
If one or more color bars show streaking, go to “Clean the printhead.”
●
If the color bars show little or no streaking, but the ink is smeared, go to “Clean the rollers.”
Clean the printhead
If the Print Quality Report shows streaking, follow these steps to clean the printhead.
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1.
From the Home screen on the printer control panel, select Support Tools.
2.
Open the following menus:
Improve print quality 125
3.
●
Maintenance
●
Calibration/Cleaning
●
Printhead Cleaning
Select Start to begin the cleaning process, and then follow the on-screen prompts.
NOTE: There are sequential levels of cleaning. At the end of each level, the printer produces a Print
Quality Report. If streaks appear in any of the color bars on the report, continue with the next level of
cleaning. If the problem is solved, select Cancel.
TIP:
Number each of the Print Quality Report pages in order to track print-quality improvement.
Clean the rollers
If the Print Quality Report shows smearing, follow these steps to clean the rollers.
Step one: Multifunction printers only—Clean the document feeder rollers
1.
From the Home screen on the printer control panel, select Support Tools.
2.
Open the following menus:
3.
●
Maintenance
●
Calibration/Cleaning
●
Clean Document Feeder Rollers
Select Clean Now to begin the cleaning process, and then follow the on-screen prompts.
Step two: Resolve Smear
1.
From the Home screen on the printer control panel, select Support Tools.
2.
Open the following menus:
3.
●
Maintenance
●
Calibration/Cleaning
●
Resolve smear
Select Start to begin the cleaning process.
This process will take up to three minutes as a page feeds slowly through the printer. Retain this page for
further print-quality evaluation.
Try a different print driver
Try a different print driver when printing from a software program and the printed pages have unexpected lines
in graphics, missing text, missing graphics, incorrect formatting, or substituted fonts.
Download any of the following drivers from the HP website: www.hp.com/support/pwcolorE75160.
HP PCL.6 driver
126 Chapter 6 Solve problems
This product-specific print driver is for Windows XP 32 bit, Vista 32 bit, and Server 2008 32
bit operating systems. Not all features or page sizes are supported.
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HP PCL 6 driver
This product-specific print driver is for Windows 7, 8, 8.1, 10, Server 2008 64 bit, Server
2008 R2, Server 2012, and Server 2012 R2 operating systems.
HP PCL-6 driver
This product-specific print driver is for Windows 7, 8, 8.1, 10, Server 2008 64 bit, Server
2008 R2, Server 2012, and Server 2012 R2 operating systems.
HP UPD PS driver
●
Recommended for printing with Adobe® software programs or with other highly
graphics-intensive software programs
●
Provides support for printing from postscript emulation needs, or for postscript flash
font support
●
Recommended for printing in all Windows environments
●
Provides the overall best speed, print quality, and printer feature support for most
users
●
Developed to align with Windows Graphic Device Interface (GDI) for best speed in
Windows environments
●
Might not be fully compatible with third-party and custom software programs that are
based on PCL 5
HP UPD PCL 6
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Improve print quality 127
Solve wired network problems
Introduction
Certain types of problems can indicate there is a network communication problem. These problems include the
following issues:
●
The periodic loss of ability to communicate with the printer
●
The printer cannot be found during driver installation
●
A periodic failure to print
NOTE: If you have been experiencing intermittent loss of network connectivity, first update the printer
firmware. For instructions on how to update the printer firmware, go to http://support.hp.com, search for your
printer, and then search on “update the firmware.”
Check the following items to verify that the printer is communicating with the network. Before beginning, print a
configuration page from the printer control panel and locate the printer IP address that is listed on this page.
●
Poor physical connection
●
The computer is unable to communicate with the printer
●
The printer is using incorrect link and duplex settings for the network
●
New software programs might be causing compatibility problems
●
The computer or workstation might be set up incorrectly
●
The printer is disabled, or other network settings are incorrect
NOTE: HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating
systems and not of the HP print drivers. For more information, go to Microsoft at www.microsoft.com.
Poor physical connection
1.
Verify that the printer is attached to the correct network port using a cable of the correct length.
2.
Verify that cable connections are secure.
3.
Look at the network port connection on the back of the printer, and verify that the amber activity light
flashes indicating network traffic, and the green link-status light is continuously lit indicating a network link.
4.
If the problem continues, try a different cable or port on the hub.
The computer is unable to communicate with the printer
1.
Test network communication by pinging the network.
a.
Open a command-line prompt on your computer.
128 Chapter 6 Solve problems
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●
For Windows, click Start, click Run, type cmd, and then press Enter.
●
For OS X, go to Applications, then Utilities, and open Terminal.
b.
Type ping followed by the IP address for your printer.
c.
If the window displays round-trip times, the network is working.
2.
If the ping command failed, verify that the network hubs are on, and then verify that the network settings,
the printer, and the computer are all configured for the same network (also known as subnet).
3.
Open the printer properties and click the Ports tab. Verify that the current IP address for the printer is
selected. The printer IP address is listed on the printer configuration page.
4.
If you installed the printer using the HP standard TCP/IP port, select the box labeled Always print to this
printer, even if its IP address changes.
5.
If you installed the printer using a Microsoft standard TCP/IP port, use the printer’s hostname instead of the
IP address.
6.
If the IP address is correct, delete the printer and then add it again.
The printer is using incorrect link and duplex settings for the network
HP recommends leaving these settings in automatic mode (the default setting). If you change these settings, you
must also change them for your network.
New software programs might be causing compatibility problems
Verify that any new software programs are correctly installed and that they use the correct print driver.
The computer or workstation might be set up incorrectly
1.
Check the network drivers, print drivers, and the network redirection settings.
2.
Verify that the operating system is configured correctly.
The printer is disabled, or other network settings are incorrect
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1.
Review the printer’s configuration/networking pages to check the status of the network settings and
protocols.
2.
Reconfigure the network settings if necessary.
Solve wired network problems 129
130 Chapter 6 Solve problems
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Index
Symbols/Numerics
1x550-sheet trays
loading labels 37
550-sheet trays
jams 106, 113
A
accessories
ordering 40
acoustic specifications 12
AirPrint 66
alternative letterhead mode
33
Android devices
printing from 66
control panel
help 89
locating 3
locating features
customer support
online 88
22, 29,
B
bins, output
locating 3
Bonjour
identifying 72
browser requirements
HP embedded Web Server
C
cartridge
low threshold settings 91
replacing 44
using when low 91
cartridges
components 44
order information 44
part numbers 44
replacing 44
cleaning 125
color options
changing, Windows 122
color theme
changing, Windows 122
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72
5
D
default gateway, setting 80
deleting
stored jobs 62
dimensions, printer 11
document feeder
locating 3
double-sided printing
Mac 58
Windows 55
drivers, supported 9
duplex printing
Mac 58
duplex printing (double-sided)
settings (Windows) 54
Windows 55
duplexer
clearing jams 111
duplexing
manually (Mac) 58
manually (Windows) 55
E
easy-access USB printing 68
electrical specifications 12
Embedded Web Server
changing network settings 79
changing printer name 79
opening 79
Embedded Web Server (EWS)
assigning passwords 82
features 72
network connection 72
energy use, optimizing 84
envelopes
orientation 17
envelopes, loading 35
Ethernet (RJ-45)
locating 4
Explorer, versions supported
HP Embedded Web Server 72
F
formatter
locating
4
G
gateway, setting default 80
general configuration
HP Embedded Web Server 74
H
hard disks
encrypted 83
hardware integration pocket (HIP)
locating 3
HCI. See high-capacity input tray
Help button
locating 5
help, control panel 89
Hi-Speed USB 2.0 printing port
locating 4
high-capacity input tray
loading 30
HIP (hardware integration pocket)
locating 3
Home button
locating 5
HP Customer Care 88
Index 131
HP Embedded Web Server
changing network settings 79
changing printer name 79
general configuration 74
HP Web Services 76
information pages 73
network settings 76
opening 79
other links list 78
print settings 75
security settings 76
troubleshooting tools 75
HP Embedded Web Server (EWS)
features 72
network connection 72
HP ePrint 65
HP ePrint software 66
HP Web Jetadmin 85
HP Web Services
enabling 76
I
image quality
check cartridge status 120
information pages
HP Embedded Web Server 73
interface ports
locating 4
Internet Explorer, versions supported
HP Embedded Web Server 72
IP Security 83
IPsec 83
IPv4 address 80
IPv6 address 80
J
jams
550-sheet trays 106, 113
auto-navigation 100
causes of 100
duplexer 111
high-capacity input tray 115
output bin 110
Tray 1 101
Tray 2 104
jams, paper
locations 99
Jetadmin, HP Web 85
jobs, stored
creating (Windows) 60
132 Index
deleting 62
Mac settings 61
printing 62
L
label
orientation 37
labels
printing (Windows) 56
printing on 37
labels, loading 37
LAN port
locating 4
loading
paper in the 4,000-sheet highcapacity input tray 30
paper in Tray 1 16
paper in Tray 2 23
local area network (LAN)
locating 4
lock
formatter 83
M
Mac driver settings
Job Storage 61
maintenance kits
part numbers 42
managing network 79
manual duplex
Mac 58
Windows 55
memory
included 8
mobile printing
Android devices 66
mobile printing solutions 8
mobile printing, software supported
11
multiple pages per sheet
printing (Mac) 59
printing (Windows) 55
N
Near Field Communication printing
64
Netscape Navigator, versions
supported
HP embedded Web Server 72
network
printer name, changing 79
settings, changing 79
settings, viewing 79
network duplex settings, changing
81
network link speed settings,
changing 81
network settings
HP Embedded Web Server 76
networks
default gateway 80
HP Web Jetadmin 85
IPv4 address 80
IPv6 address 80
subnet mask 80
supported 8
NFC connect and print 64
O
on/off button
locating 3
online help, control panel 89
online support 88
operating systems (OS)
supported 8
operating systems, supported 9
ordering
supplies and accessories 40
OS (operating system)
supported 8
other links list
HP Embedded Web Server 78
output bin
clear jams 110
output bins
locating 3
P
pages per minute 8
pages per sheet
selecting (Mac) 59
selecting (Windows) 55
paper
jams 100
loading the 4,000-sheet highcapacity input tray 30
loading Tray 1 16
loading Tray 2 23
selecting 123
Tray 1 orientation 17
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paper jams
550-sheet trays 106, 113
high-capacity input tray 115
locations 99
output bin 110
Tray 1 101
paper pickup problems
solving 93, 95
paper type
selecting (Windows) 56
paper types
selecting (Mac) 59
paper, ordering 40
part numbers
replacement parts 42
ports
locating 4
power
consumption 12
power connection
locating 4
power switch
locating 3
power usage
1 watt or less 84
print drivers, supported 9
print media
loading in Tray 1 16
print on both sides
Mac 58
manually, Windows 55
Windows 55
print settings
HP Embedded Web Server 75
printing
from USB storage accessories 68
stored jobs 62
printing on both sides
settings (Windows) 54
priority input tray
loading envelopes 35
private printing 60
R
replacement parts
part numbers 42
replacing
cartridges 44
restore factory settings 90
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right door
locating
3
S
secuity settings
HP Embedded Web Server 76
security
encrypted hard disk 83
security lock slot
locating 4
service fluid container
replace 49
settings
restore factory 90
Sign In button
locating 5
Sign Out button
locating 5
sleep mode 84
special paper
printing (Windows) 56
specifications
electrical and acoustic 12
speed, optimizing 84
storage, job
Mac settings 61
store print jobs 60
stored jobs
creating (Mac) 61
creating (Windows) 60
deleting 62
printing 62
storing jobs
with Windows 60
subnet mask 80
supplies
low threshold settings 91
ordering 40
part numbers 42
replacing cartridges 44
using when low 91
support
online 88
system requirements
HP Embedded Web Server 72
minimum 11
T
TCP/IP
manually configuring IPv4
parameters 80
manually configuring IPv6
parameters 80
technical support
online 88
touchscreen
locating features 5
transparencies
printing (Windows) 56
Tray 1
jams 101
loading envelopes 35
paper orientation 17
Tray 2
jams 104
loading 23
loading labels 37
trays
capacity 8
included 8
locating 3
troubleshooting
check cartridge status 120
jams 100
network problems 128
paper feed problems 93
wired network 128
troubleshooting tools
HP Embedded Web Server 75
two-sided printing
settings (Windows) 54
U
USB port
enabling 68
locating 4
USB storage accessories
printing from 68
W
Web browser requirements
HP Embedded Web Server 72
Web sites
customer support 88
HP Web Jetadmin, downloading
85
weight, printer 11
Index 133
Wi-Fi Direct Print
134 Index
64
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