Media Application Server

NN10283-002
Multimedia Communications Portfolio
Media Application Server
MeetMe Web Collaboration Conference
Manager Guide
Standard MCS 5100 Standard 3.02 March 2005
2
Copyright © 2005 Nortel and its licensees
All rights reserved. January 2005.
The information in this document is subject to change without notice. The statements,
configurations, technical data, and recommendations in this document are believed to
be accurate and reliable, but are presented without express or implied warranty. Users
must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks.
Trademarks
*Nortel, the Nortel logo, and the Globemark are trademarks of Nortel.
*Microsoft, Microsoft Windows, Windows XP, Windows NT, and Internet Explorer are
trademarks of Microsoft Corporation.
*Netscape and Netscape Communicator are trademarks of Netscape Communications
Corporation.
Copyright © 2005, Nortel Networks
Nortel Networks Confidential
Web Collaboration
This chapter contains the following sections:
• Overview
• Features of Meet Me Web Collaboration
• Installation
• Scaling With Web Collaboration
• MAS software
• MAS Configuration
• Security Configuration
MeetMe Web Collaboration Conference Manager Guide
Copyright © 2005, Nortel
4
Nortel Confidential
Overview
Web Collaboration is a powerful, yet simple-to-use tool that allows you
to securely display real-time presentations on the Internet. It provides
the most common features needed for web presentations and requires
minimal training and support. You can quickly share anything on your
computer with people anywhere in the world.
Web Collaboration starts quickly and has a simple sign-in process.
Your presentations can be planned or ad-hoc (unplanned), where simplicity and flexibility are required. There's no need to reserve anything.
Meet Me Web Collaboration sessions use Meet Me conferencing for
an effortless user experience: With a Multimedia client, you dial in to
the Meet Me conference. The collaboration session is then pushed to
the participants automatically.
Presentations can consist of anything you want to share from a computer. You can publish and review Microsoft Office
documents
(Microsoft PowerPoint, Word, and Excel) or leverage online content
during presentations.
You can easily share desktop applications for software demonstrations
and application training.
Web Collaboration is flexible and secure. Joining presentations
requires only a browser and an Internet connection. participants can
join from any computer or web appliance (Windows).
For application sharing mode, a small Java applet must be installed.
You will be prompted for the download, when needed. All communications are encrypted with 128 bit SSL to keep presentations confidential.
Conferencing functions and tools are easily accessed through a simple Toolbar and Attendee Roster. From the Toolbar, the presenter
controls the presentation and determines what participants see in their
own conference windows.
NN10283-002
Copyright © 2005, Nortel
5
Nortel Confidential
Features of Meet Me Web Collaboration
Meet Me Web Collaboration offers the following functions:
• Extends the capability of Meet Me conferencing
• Adds the ability to launch a web collaboration session
• Allows you to present Microsoft Office documents
• Allows you to share desktop applications
• Supports Client on Netscape and Internet Explorer
(Microsoft Windows 98/NT/ME/2000/XP/Server2003 on the
user’s PC with Internet Explorer 5.5 or higher (preferred),
Netscape 7.1 or higher.)
• Allows optional SSL/HTTPS browser sessions for security.
• Offers Service Package control of the feature as an
increment to Meet Me
• Offers Personal Agent (PA) enhancements for additional
session joining options.
MeetMe Web Collaboration Conference Manager Guide
Copyright © 2005, Nortel
6
Nortel Confidential
Installation
The following figure illustrates a Basic Meet Me Installation.
The figure below shows a Meet Me Web Collaboration installation,
which has a Web Collaboration server installed behind the Meet Me
Pool.
NN10283-002
Copyright © 2005, Nortel
7
Nortel Confidential
Scaling With Web Collaboration
One standalone Web Collaboration server supports 1000 ports. They
cannot be configured in clusters. That is, at most, one Web Collaboration server is mated with a MAS Meet Me server pool. In this way, the
number of ports supported by the largest Meet Me pool (5 servers)
does not exceed the number of ports a single Web Collaboration
server can handle.
A Web Collaboration server can even serve multiple, smaller Meet Me
pools. For example, two duplex Meet Me pools can use one Web Collaboration server.
Scaling Options
The following figure shows the single 5-way pool configuration.
MeetMe Web Collaboration Conference Manager Guide
Copyright © 2005, Nortel
8
Nortel Confidential
A second configuration offers a dedicated server per pool, as shown in
the following figure.
NN10283-002
Copyright © 2005, Nortel
9
Nortel Confidential
And a third configuration allows a shared server across pools.
MeetMe Web Collaboration Conference Manager Guide
Copyright © 2005, Nortel
10
Nortel Confidential
MAS software
The Media Application Server (MAS) is configured with the standard
Meet Me software, and then the MeetMe Web Collaboration Conference Manager is installed on the MAS. See Installing the MeetMe Web
Collaboration Conference Manager.
The MeetMe Web Collaboration Conference Manager appears (along
with Meet Me) on the MAS Console and is configured with the address
of the primary Web Collaboration Server.
NN10283-002
Copyright © 2005, Nortel
11
Nortel Confidential
MAS Configuration
From a Media Application Server perspective, one Collaboration
Server is provisioned for its use.
In a pool of Meet Me servers, each MAS must be configured with the
same address of the pool’s Web Collaboration server.
Nortel Networks MAS Console > Services > Web Collaboration > Configuration provides the Web Collaboration Primary Server property to
be populated with the address of the Web Collaboration server.
MeetMe Web Collaboration Conference Manager Guide
Copyright © 2005, Nortel
12
Nortel Confidential
Security Configuration
All web communications with participant web browsers may be
encrypted using SSL (Secure Socket Layer) through the HTTPS protocol. IIS on the Web Collaboration server must be setup for SSL by
administrator.
The MAS Console provides optional control of SSL. Navigate to Nortel
Networks MAS Console > Services > Web Collaboration > Configuration and set the SSL Enabled property as desired.
NN10283-002
Copyright © 2005, Nortel Networks
Nortel Networks Confidential
Installing and administering Web
Collaboration
This chapter contains the following sections:
• Installation requirements
• Network requirements
• Pre-Installation Downloads
• Installing the MeetMe Web Collaboration Conference
Manager
• Install the Web Collaboration Server software
• Web Collaboration Alarms on the MAS
• Performance Management Tools and Utilities
MeetMe Web Collaboration Conference Manager Guide
14
Copyright © 2005, Nortel
Nortel Confidential
Installation requirements
Installation of the Web Collaboration Server requires the following:
•
•
•
IBM x335 system with standard Media Application Server
(MAS) 3.0 image/Win2K.
Important: Do not install the MAS Base software on an IBM
x335 that is being used as a Web Collaboration Server.
Dual IP addresses/DNS names (e.g.,
server1.domainname.com & server2.domainname.com)
Microsoft Office 2003 (Word, Excel, PowerPoint).
Note: Microsoft Office, Internet Information Services,
Microsoft Internet Explorer, and MSDE are not supplied by
Nortel Networks.
•
•
•
•
•
Internet Information Services
Microsoft Internet Explorer (6.0 or later)
Microsoft SQL Server 2000 Desktop Engine (MSDE)
MAS Web Collaboration Server Installer
Installation of the Nortel Web Collaboration Server software
Optional:
• Two SSL 128 Super Certs (required if https will be used).
Warning: You must following the steps precisely and in order, or the
installation will fail.
NN10283-002
Copyright © 2005, Nortel
15
Nortel Confidential
The following figure shows the installation order.
Note: Microsoft Office 2003 is not supplied by Nortel Networks.
MeetMe Web Collaboration Conference Manager Guide
Copyright © 2005, Nortel
16
Nortel Confidential
Network requirements
Web Collaboration is designed to work on public and private networks
with firewall and proxy servers. No special network configuration is
required. Standard HTTP (default) or HTTPS ports are used for communications between Web Collaboration servers and participants.
All conferences are secure and confidential. All web communications
are encrypted using Secure Socket Layer (SSL) through the HTTPS
protocol. When the connection is secure, a lock icon is displayed at the
bottom of the browser window.
NN10283-002
17
Copyright © 2005, Nortel
Nortel Confidential
Pre-Installation Downloads
Internet Explorer 6.0 and MSDE are required for the installation and
can be downloaded from microsoft.com:
1
Download Microsoft Internet Explorer (6.0 or later) from the
Microsoft website.
2
Save the downloaded file (ie6setup.exe) to a temporary folder,
such as D:\ie6install.
3
From a command prompt window, cd to the temporary folder
that contains the downloaded ie6setup.exe file, and enter the
following command:
ie6setup.exe /c:"ie6wzd.exe /d /s:""#E"
4
Accept the default settings for Win2K Server to setup the offline
installer.
5
Download MSDE from the Microsoft website.
6
Save the downloaded file to a temporary folder, such as
D:\msdeinstall.
MeetMe Web Collaboration Conference Manager Guide
Copyright © 2005, Nortel
18
Nortel Confidential
Installing the MeetMe Web Collaboration Conference
Manager
To install the MeetMe Web Collaboration Conference Manager, perform the following set of procedures.
Configure MAS OS
The MAS hardware comes with the Operating System pre-installed
and pre-configured for optimal performance. The following procedure
covers the remaining configuration steps needed to get the MAS hardware working with your network topology.
ATTENTION
The MAS hardware comes pre-provisioned using an IP address of
10.1.1.1.
A laptop or desktop PC is used to configure the MAS OS remotely, but
use of the Terminal Services Advanced Client (TSAC). The laptop or
desktop PC can be connected directly to the MAS by using an ethernet
crossover (twisted) cable, or both the PC and the MAS can be connected into a hub using standard ethernet cables.
The following steps must be performed:
• Change computer name
• Change TCP/IP Hostname
• Assign static IP address
Configuring MAS OS for your network
ATTENTION
Change the default password as soon as possible after logging on.
NN10283-002
19
Copyright © 2005, Nortel
Nortel Confidential
At MAS server:
1
Power up the MAS server for the first time, and mount the MAS
CD in CD-ROM drive.
At the administrator’s PC:
2
Select Start > Programs > Terminal Services Client > Terminal
Services Client.
The Terminal Services Client window displays.
3
4
In the Server field, enter the IP address of the Media Application
Server. For example:
10.1.1.1
Click Connect to start a connection to the Media Application
Server.
At the logon window:
5
Use the default username. For example:
6
NortelMASAdmin
Use the default password. For example:
MeetMe Web Collaboration Conference Manager Guide
20
Copyright © 2005, Nortel
Nortel Confidential
nortel
At the OS desktop:
7
NN10283-002
Right-click the My Computer icon and select Properties and
select the Network Identification tab.
21
Copyright © 2005, Nortel
Nortel Confidential
8
Click the Properties button and assign a hostname to the system
(the computer name must be 15 characters or less).
9
Click OK.
Warning: Do not reboot when prompted.
At Start menu:
10
Select Start > Run to bring up the Run dialog window.
MeetMe Web Collaboration Conference Manager Guide
Copyright © 2005, Nortel
22
Nortel Confidential
11
Type regedit to and click OK launch the Registry Editor window.
12
Traverse to and update the following value in the registry value
pair:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters
Value: NV Hostname
Type: STRING value (REG_SZ)
Content: <Hostname of the server>
13
Select Registry > Exit to close the Registry Editor window.
Remove the MAS Team
Note: To perform this one time procedure, you need local access to
the server. Local access is typically available using the KVM switch for
rack mounted servers. For more information, see Appendix B Meet Me
Audio Conferencing service Installation Guide in the Meet Me Audio
Conferencing Service Guide
1
NN10283-002
To remove the MAS Team, select Start > Settings > Network
and Dialup Connections.
Copyright © 2005, Nortel
23
Nortel Confidential
2
Double-click MAS Team to display Properties dialog.
3
Select Broadcom Advanced Server Program Driver and click
Properties.
MeetMe Web Collaboration Conference Manager Guide
Copyright © 2005, Nortel
4
24
Nortel Confidential
Select Delete Team to remove MAS Team and click OK to
save/close dialogs.
Add the Web Collaboration server component to
the MeetMe MAS
1
From the provided MAS-Web Collaboration CD launch:
setup_WebCollabWebServer_3.1.423_2005.02.07.exe
The Meet Me Web Collaboration install shield is launched.
Note: MAS platform software is NOT required on the WebCollab server.
2
NN10283-002
Accept the license agreement and complete the installation.
Copyright © 2005, Nortel
25
Nortel Confidential
Configure TCP/IP Properties
Note: The two interfaces are Ethernet 1 and Ethernet 2. They are
configured to share one subnet and they both have a default gateway
entry. Ethernet 1 equates to the primary address when you install the
WAC software. This is also the interface to which the MAS Meet-Me
points, and is used for all Microsoft Office shares and administration.
Ethernet 2 (secondary interface) is used for application shares.
1
Select Start > Settings > Network and Dialup Connections >
Local Area Connection and click Properties.
2
Select Internet Protocol (TCP/IP) and click Properties to
configure IP information.
3
To configure IP Port filtering, click Advanced.
Note: Configure TCP only. Do not configure UDP.
4
From the Options tab, select TCP/IP Filtering and click
Properties.
5
Enable TCP/IP Filtering (all adapters) should be selected.
6
Select Permit Only and click Add. Enter 80, click OK.
7
Repeat for ports 443 and 3389.
8
Select OK to save/close dialogs.
9
Select No to Do you want to restart (if prompted).
10
Repeat above steps for Local Area Connection 2 and select Yes
to restart.
Install Microsoft Network Services
1
Select Start > Settings > Network & Dialup Connections > Local
Area Connection and click Properties.
2
Click Install, select Service, and click Add.
3
Select File and Printer Sharing for Microsoft Networks and click
Ok.
4
Click Install, select Client and click Add.
5
Select Client for Microsoft Networks and click Ok.
6
Close Local Area Connection Properties dialogs.
MeetMe Web Collaboration Conference Manager Guide
Copyright © 2005, Nortel
26
Nortel Confidential
Local Security Settings
1
Select Start > Programs > Administrator Tools > Local Security
Policy and open Account Policies > Password Policy
2
Verify Minimum password length and complexity requirements
are disabled as shown below in the following figure.
Install Microsoft Internet Explorer 6.0
From the IE6 temporary download folder created during the pre-installation download:
1
Execute the IE6 installer (ie6setup.exe).
2
Accept the default values.
3
Reboot at completion.
Install Internet Information Services (IIS)
Note: Install IIS version 5.0 only. Installing a later version affects docu-
NN10283-002
27
Copyright © 2005, Nortel
Nortel Confidential
ment publishing.
1
Select Start > Settings.
2
Click Add/Remove Programs.
MeetMe Web Collaboration Conference Manager Guide
Copyright © 2005, Nortel
NN10283-002
28
Nortel Confidential
3
Click Add/Remove Windows Components.
4
Select Internet Information Services (IIS) and click Details.
Copyright © 2005, Nortel
29
Nortel Confidential
5
Enable (check) all components except NNTP and Click OK, then
Next.
6
Select Next defaulting to Remote administration mode.
MeetMe Web Collaboration Conference Manager Guide
30
Copyright © 2005, Nortel
Nortel Confidential
7
If prompted for Files Needed, Click Browse to select location of
IIS i386 files (from CD or zip file).
8
Select Finish when IIS configuration is completed and Close the
Add/Remove Programs dialog.
Install Office 2003
Note: Microsoft Office is not supplied by Nortel Networks. Make sure
that you install an off-the-shelf version of Microsoft Office. Versions
that have been customized will not install.
NN10283-002
1
Run Office 2003 setup from the installshield CD.
2
After you have entered in the CD key, click Next.
3
Enter User/Organization and click Next.
4
Accept the License Agreement and click Next.
5
Choose the customize installation button.
6
Set Install to: directory to D:\Program Files\Microsoft
Office\.
7
Note: Installing in another directory will prevent proper operation
of Web Collaboration.
8
Click Next.
9
Select Word, Excel, and PowerPoint applications to install and
click Next.
10
Click the Install button (this step may take several minutes).
11
Select Check the Web for updates and additional downloads
and click Finish.
31
Copyright © 2005, Nortel
Nortel Confidential
Install Microsoft SQL Server 2000 Desktop Engine (MSDE)
1
Download MSDE from:
http://www.microsoft.com/sql/msde/downloads/default.asp
2
Execute MSDE setup.exe.
Note: An SA password is required. You can configure the password in the setup.ini file.
3
Open the setup.ini file and edit the SAPWDline to read:
SAPWD=admin
Note: See the MSDE readme file for further details.
4
Select Yes to restart server.
MeetMe Web Collaboration Conference Manager Guide
Copyright © 2005, Nortel
32
Nortel Confidential
Install the Web Collaboration Server software
Note: No MAS software is installed on the web collab server.
To install the Web Collaboration Server software:
1
NN10283-002
Execute the Web Collaboration Server installshield.
33
Copyright © 2005, Nortel
Nortel Confidential
2
Select Next.
3
Read and accept the License Agreement.
4
Click Next.
5
Enter the Primary and Secondary Web Server names and click
Next (e.g., server1.domain.com and
server2.domain.com).
Note: The Primary web server is Ethernet 1 and default web
site. The Secondary web server is Ethernet 2 and the data web
site.
MeetMe Web Collaboration Conference Manager Guide
34
Copyright © 2005, Nortel
.
6
Click Next.
7
Click Install to begin the installation.
The Web Collaboration License Key displays.
NN10283-002
Nortel Confidential
Copyright © 2005, Nortel
8
35
Nortel Confidential
Enter License Key and click Next.
Note: The MAS MeetMe Service Key and the Collab Server
Key are NOT interchangeable.
Note: The following steps may take several minutes. Do not
attempt to close the CMD windows.
Microsoft Excel windows are displayed to test the Office 2003
installation.
9
Close each Office application window after it opens.
10
Click Finish to complete installation.
11
Click Yes when prompted to restart server.
MeetMe Web Collaboration Conference Manager Guide
36
Copyright © 2005, Nortel
Nortel Confidential
Install SSL (optional)
Step 1
1
Open the Internet Service Manager (ISM), which loads the
Internet Information Server snap-in for the Microsoft
Management Console (MMC).
2
Right-click the Default Website and click Properties.
3
Click the Directory Security tab, and then click the Server
Certificate button to start the Web Server Certificate Wizard.
4
Click Next to continue.
5
Select Create a new certificate.
6
Click Next.
7
Select Prepare the request now, but send it later.
8
Click Next and enter the following:
a Server name: server1ssl.
b Bit length of: 1024.
Select Server Gated Cryptography if your users may be coming
from countries with encryption restrictions.
Click Next and enter the following:
c Organization: Domainname Inc.
d Organizational Unit: Operations
5
Click Next and enter the Common Name:
server1.domainname.com
6
Click Next and enter your country, state, and city. For example:
a Country: US
b State: Massachusetts
c City: Billerica
NN10283-002
4
Click Next and enter: C:\SSLcerts\wipssl.txt.
5
Click Next and ρReview the summary and go back to make any
changes.
6
Click Next.
7
Click Finish.
8
Click OK.
37
Copyright © 2005, Nortel
Nortel Confidential
Step 2
1
Send the wipssl.txt to the company that will be creating your
Certificate.
2
After you have received the completed certificate, copy it to
C:\SSLcerts\server1ssl.cer.
Step 3
1
Finish processing the request within IIS to install the certificate
to the server, and enable SSL.
2
Open the Internet Information Services MMC. Right-click the
Default Website on, and click Properties.
3
Click the Directory Security tab. Then click Server Certificate
button.
4
Click Next and select Process the pending request and install
the certificate.
5
Click Next and enter the following file name of the certificate:
C:\SSLcerts\server1ssl.cer
6
Click Next twice, and then click Finish to complete the wizard.
7
Click the Website tab, and verify that the SSL Port text box is
populated with the port 443.
8
Click OK.
Step 4
1
Right-click the Data Site Website and click Properties.
2
Click the Directory Security tab, and then click Server Certificate
button to start the Web Server Certificate Wizard.
3
Click Next.
4
Select Create a new certificate.
5
Click Next.
6
Select Prepare the request now, but send it later.
7
Click Next and enter the following:
a Name: server2ssl
MeetMe Web Collaboration Conference Manager Guide
38
Copyright © 2005, Nortel
Nortel Confidential
b Bit length: 1024
c Select Server Gated Cryptography if your users may be coming from countries with encryption restrictions.
8
Click Next and enter the following:
a Organization: Domainname Inc.
b Organizational Unit: Operations
9
Click Next and enter the Common Name of:
server2.domainname.com.
10
Click Next and enter your country, state, and city. For example:
a Country: US
b State: Massachusetts
c City: Billerica
NN10283-002
11
Click Next and enter the following:
C:\SSLcerts\server2ssl.txt.
12
Click Next and review the summary and go back to make any
changes.
13
Click Next.
14
Click Finish.
15
Click OK.
39
Copyright © 2005, Nortel
Nortel Confidential
Step 5
1
Send the wip2ssl.txt to the company that will be creating your
Certificate.
2
After you have received the completed certificate, copy it to
C:\SSLcerts\server2ssl.cer.
Step 6
1
Finish processing the request within IIS to install the certificate
to the server, and enable SSL.
2
Open the Internet Information Services MMC, right-click the
Data Site Website on and click Properties.
3
Click the Directory Security tab, then click Server Certificate
button.
4
Click Next and select Process the pending request and install
the certificate.
5
Click Next and enter the path and file name of the certificate
C:\SSLcerts\server2ssl.cer.
6
Click Next twice.
7
Click Finish to complete the wizard.
8
Click the Website tab, and make sure that the SSL Port text box
is populated with the port 443.
9
Click OK.
Step 7
1
Backup or Export a Web Server Certificate(s) from IIS 5.0.
2
Click Start, Run and type MMC then click OK.
3
Click the pull down menu option Console and select.
Add/Remove Snap-in.
4
Click the Add button.
5
Find and highlight Certificates and then click the Add button.
6
Select Computer account.
7
Click Next.
8
Select Local computer.
9
Click Finish.
10
Click the Close button.
11
Click OK.
MeetMe Web Collaboration Conference Manager Guide
40
Copyright © 2005, Nortel
Nortel Confidential
12
Expand Certificates.
13
Expand Personal.
14
Select Certificates.
15
On the right side it will list your certificates.
16
Right click on server1.domainname.com, select All Tasks.
17
Click Export.
This starts the Certificate Export Wizard.
NN10283-002
18
Click next.
19
Select Yes, export the private key.
20
Click next.
21
Select Personal Information Exchange, and Enable strong
protection. Make sure that Include all certificates and Delete the
private key are unchecked.
22
Click next.
23
Type and confirm the following:
• The password is: server1ssl
• The file name: C:\SSLcerts\server1back.pfx
24
Click next.
25
Click Finish.
26
Click Ok on The export was successful dialog.
41
Copyright © 2005, Nortel
Nortel Confidential
Back up the certificate for the Data Site
1
Right click on server2.domainname.com.
2
Select All Tasks.
3
Click Export.
This starts the Certificate Export Wizard.
4
Click next.
5
Select Yes, export the private key.
6
Click next.
7
Select Personal Information Exchange and Enable strong
protection.
8
Verify that the Include all certificates and Delete the private key
are unchecked.
9
Click next.
10
Type and confirm password server2ssl.
11
Enter file name: C:\SSLcerts\server2back.pfx.
12
Click next.
13
Click Finish.
14
Click Ok on The export was successful dialog.
MeetMe Web Collaboration Conference Manager Guide
42
Copyright © 2005, Nortel
Nortel Confidential
Determine Web Collaboration software version
From Windows:
1
Click Start > Control Panel.
2
Click Add/Remove Programs.
3
Select Nortel Networks Web Collaboration Server from the
list of programs.
4
Click Support Information.
The software version displays.
NN10283-002
43
Copyright © 2005, Nortel
Nortel Confidential
Configure Web Collaboration Administration
Step 1
To log on to WebInterpoint Administration:
1
Open Internet Explorer and go to the following address:
http:/hostname/wdadmin
where
hostname is the name of the Web Collaboration server.
2
Log on with the following information:
a user name: admin
b password: = admin
Step 2
To change the Admin Password:
1
On the left side of the window, click the Change Password link.
2
Enter the new password.
3
Enter the confirm new password.
4
Click the OK button to continue.
MeetMe Web Collaboration Conference Manager Guide
Copyright © 2005, Nortel
44
Web Collaboration Alarms on the MAS
NN10283-002
Nortel Confidential
45
Copyright © 2005, Nortel
Nortel Confidential
Performance Management Tools and Utilities
1
The web-based administrator tool on the Web Collaboration
Server is used to monitor system behavior and health, accessed
via http:/hostname/wdadmin (where hostname is the name of
the Web Collaboration server).
Note: Disregard parts of wdadmin pages not discussed in this documeny. They do not apply to this product and should not be used.
The tool presents both historical and current real-time collaboration
session information which includes:
•
•
•
•
•
System Summary with current session count, participants
and minutes of use.
A collaboration summary with a list of active sessions and
the ability to delete or reset one or all sessions.
A summary of applications being shared.
The list of current office documents being converted to web
format for collaboration.
Date-range based reports containing detailed session
information and averages for the reported range.
The following figures show examples of the summaries and reports.
Executive Collaboration Summary
MeetMe Web Collaboration Conference Manager Guide
Copyright © 2005, Nortel
46
Active Sessions Summary
Collaboration Summary
Application Sharing Summary
Document Conversion Summary
NN10283-002
Nortel Confidential
Copyright © 2005, Nortel
47
Nortel Confidential
Session Report
MeetMe Web Collaboration Conference Manager Guide
48
Copyright © 2005, Nortel
Nortel Confidential
Delete problem sessions and users
To delete problem users or sessions:
1
Got to wdadmin page Webinterpoint Manager:
http:/hostname/wdadmin
where
hostname is the name of the Web Collaboration server.
2
Click Service Providers.
3
Click Impersonate next to MCS.
4
Click Subscribers.
5
Click List Matches.
6
Click Delete.
The system removes the specified subscribers whether active
or inactive.
Tip: If you refer to the date, you will be able to determine which
calls are old and abandoned.
.
NN10283-002
Copyright © 2005, Nortel Networks
Nortel Networks Confidential
Enabling Web Collaboration on the MCS
The Meet Me Conferencing service must be properly installed per the
instructions in Chapter 2, Installing Web Collaboration.
Configuration includes:
• Meet Me Conferencing Service added to the domain
• The Meet Me Routable service in the domain is configured
with a pool to route to the MAS.
• Web Collaboration extends Meet Me functionality.
Using the Provisioning Client, go to Provisioning > Services > Assign
Services. Under the Meet Me Conferencing heading, enable Web Collaboration by checking the Web Collaboration Enabled box.
MeetMe Web Collaboration Conference Manager Guide
Copyright © 2005, Nortel
NN10283-002
50
Nortel Confidential
Copyright © 2005, Nortel
51
Nortel Confidential
Configuring Web Collaboration in the Service Package
Provisioning > Domains > yourDomain > Service Package > List Packages and selecting Details-modify. Under the Meet Me Conferencing
heading enable or disable Web Collaboration, as desired.
Note: The number of Web Collaboration ports is based on the maximum number of participants value specified for the Meet Me Conferencing service.
MeetMe Web Collaboration Conference Manager Guide
Copyright © 2005, Nortel
NN10283-002
52
Nortel Confidential
Copyright © 2005, Nortel Networks
Nortel Networks Confidential
Using the Meet Me Web Collaboration
Conference Manager
This chapter contains the following sections:
• Presenter view
• Participant view
• Starting a Web Collaboration conference
• Conference setups
• Conference documents
• Sharing applications using Web Collaboration
• Transferring files
• Polling
• Removing published documents
• Disconnecting conference participants
• Ending conferences and logging out
Web Collaboration conferences are explicitly started by the chairperson of a Meet Me conference. The chairperson (now the presenter)
then starts the Web Collaboration conference by pressing the 9 1
keys.
When you start a collaboration conference, you are pushed the presenter’s web page, which provides the interface to enable desktop
sharing or to publish documents to the web. Participant are pushed a
web page that shows the materials published by the presenter.
Note: Both presenter and participants must disable pop-up blockers in
order for use Web Collaboration.
Pressing 9 2 ends the Web Collaboration conference. The Meet Me
conference continues. Pressing the 9 1 again starts a new Web Collaboration conference.
MeetMe Web Collaboration Conference Manager Guide
54
Copyright © 2005, Nortel
Nortel Confidential
Web Collaboration features
•
•
•
•
•
•
•
Microsoft Office documents may be presented (Word, Excel,
PowerPoint)
Presenter privilege may be handed over to another
participant and yanked back.
Participants may raise their hands, which the presenter sees
graphically on the roster.
The presenter may use polls to ask questions. Results are
tabulated and graphed.
The presenter may send files to an individual participant.
The presenter can share desktop applications (some or all).
he presenter can give a participant remote control of the
presenter’s PC.
Joining Conferences
The PCs of people joining a collaboration session must meet the following minimum requirements to view published pages:
• A 56K bps or higher connection speed is recommended
• Microsoft Windows 98/NT/ME/2000/XP/Server2003 with
Internet Explorer 5.5 or higher (preferred), Netscape 7.1 or
higher.
• Cookies, pop-ups and scripting must be enabled in web
browsers.
Application and Desktop Sharing
For application and desktop sharing, the sharing system must meet
the following additional requirements:
• Ability to run ActiveX sharing controls or pre-install sharing
components
• A 128K bps or higher connection speed is recommended
A Java Virtual Machine(JVM) is required to view or control shared
screens. The Microsoft or Sun JVM may be used. The latest service
pack and patches should be applied to all windows operating systems.
Note: Make sure your JVM is version 1.5 build. This ensures that you
have full functionality.
NN10283-002
Copyright © 2005, Nortel
55
Nortel Confidential
Presenter view
The presenter’s complete Meet Me Web Collaboration conference
consists of two windows (shown side-by-side):
• The Multimedia Client conversation window with its instant
messages, audio controls, and active video panel
• The Web Collaboration window with its presenter’s toolbar,
roster, and view of the published content
Together, these windows provide the presenter with a versatile set of
tools for information sharing:
• Simultaneous audio/video conferencing
• Shared document viewing
The following shows the received web page in the client
sharing control panel.
MeetMe Web Collaboration Conference Manager Guide
Copyright © 2005, Nortel
56
Nortel Confidential
Presenter toolbar
Allows the presenter to specify the file to be published. After selecting
the desired file the document is converted to a web publishable HTML
format.
Allows the presenter to graphically share the view of any running program on their computer with participants.
Provides the presenter with an active mouse controlled pointer for the
published document.
Provides mouse annotation tool for the published document. All participants can see the resulting mark-ups.
Toggles Full-Screen mode. When the presenter uses this button, the
presenter’s and all participants’ collaboration screens switch to full
screen mode.
Navigates to the previously displayed document page.
Navigates to the next document page.
Displays slide numbers and titles in a selectable drop down list providing the ability to quickly jump between slides.
Launches a polling mechanism, which allows the presenter to enter a
question and multiple choice answers and get instant tabulated
results.
Ends the collaboration conference.
Displays online user help.
Locks the web portion of the collaboration session so that no new
users can join. This does not impact the audio portion of the conference. Toggles into an Unlock button when locked.
NN10283-002
57
Copyright © 2005, Nortel
Nortel Confidential
Attendee Roster
The interactive roster allows the presenter to see a current list of participants and to graphically view which participants are raising their
hands.
The Attendee Roster provides the presenter with a list of conference
participants and indicates each participant's web and audio conference status. Additionally, it provides access to conference functions
specifically affecting individual participants or the group of all participants.
Click an entry in the Roster to open the Context Control Menu.
This menu contains a list of all commands applicable for the
selected participant in the current context.
Click All Attendees.
The menu lists only commands that apply to all participants.
The image below shows the commands which may appear in
the Option Menu, but not all options appear simultaneously.
Hovering over a participant's entry in the Roster displays the
participant information box. The information displayed in the
box may include the participant's name, company, email and
telephone number if provided at log-in.
.
MeetMe Web Collaboration Conference Manager Guide
Copyright © 2005, Nortel
58
Nortel Confidential
Web Collaboration Information in the Chairperson’s PA
The Meet Me preferences screen of the chairperson’s PA displays a
collaboration URL used by participants to join a future or current conference. This URL must be provided to participants that are calling in
from a location where they do not have access to their multimedia PC
or Web Client but do have access to a web browser.
After a collaboration conference is activated, the chairperson’s PA is
updated with a link allowing the chairperson to enter the conference as
the presenter. This is provided for those who have used a non-multimedia phone set to start the conference but still have a PC with a
browser. This is an alternate chairperson login method to the automatic web push.
NN10283-002
Copyright © 2005, Nortel
59
Nortel Confidential
Participant view
The participant’s Meet Me Web Collaboration conference display also
consists of two windows:
• The Multimedia Client conversation window with its sharing
control panel, audio controls, and active video panel
• The Web Collaboration window with its view of the
published content and participant toolbar
The following shows the received web page in the client
sharing control panel.
MeetMe Web Collaboration Conference Manager Guide
Copyright © 2005, Nortel
60
Nortel Confidential
Participant toolbar
Allows the participants to toggle raising their hand. The presenter’s
roster shows a raised hand icon next to the participant’s name.
Allows a participant to enter/exit the full screen collaboration mode
(only for their own screen).
Removes participant from the collaboration conference. The Meet Me
Audio conference connection for the participant is unaffected.
Displays online user help.
Web Collaboration for PSTN participants
If you have only PSTN access for the audio portion of the conference
and access to a web browser, you can login to the collaboration conference using a URL provided to you by the presenter.
As a PSTN participant, you access the Meet Me conference using the
dial-in information. You will not, however, automatically be pushed a
web page due to your connection and client limitation.
Using your browser and the presenter-provided URL takes you to a
collaboration login screen. Once logged in, you have the same capabilities as any other participant.
NN10283-002
Copyright © 2005, Nortel
61
Nortel Confidential
Starting a Web Collaboration conference
Web Collaboration conferences are coupled with Meet Me conferencing. The Meet Me Conferencing service is required for Web Collaboration. Joint audio and Meet Me Web Collaboration conferences are
launched by:
• Calling into a Meet Me conference (collaboration pages are
automatically pushed to Multimedia PC or Web clients)
• Accessing a unique URL for the conference (used for PSTN
audio participants with browser capabilities to access web
based collaboration material, since web pushes are not
possible to PSTN Meet Me participants).
MeetMe Web Collaboration Conference Manager Guide
Copyright © 2005, Nortel
62
Nortel Confidential
Starting a Web Collaboration conference using
PC or Web client
To start a Web Collaboration conference:
1
Provide the usual Meet Me conference contact information to the
participants: Meet Me dial-up number, access code, date, and
time of the conference.
2
Tell participants to use a multimedia client or have web access
and use the provided URL (which you obtain from your PA under
Meet Me Conferencing preferences).
3
You and the participants call the Meet Me conference number,
as usual.
4
After you log in with a PIN, start the conference by pressing 1.
5
Press 9 1 to start the collaboration session.
The presenter’s web page is pushed to you. From this page,
you publish the material by providing a pathname or browsing
to a specific Microsoft Office document. Alternatively, you may
choose to share your desktop.
The selected document for collaboration is converted to web
format and pushed to all the multimedia enabled clients on the
conference. You all see the same screen simultaneously.
6
Use navigation controls to present the material.
The interactive roster allows participants to raise their hands for
questions or to be polled. It also allows you to remove attendees from the conference.
7
Use integrated annotation tools or allow application sharing
during the conference.
Note: Late participants who join the collaboration conference
are pushed the current page being viewed by the other participants.
NN10283-002
Copyright © 2005, Nortel
63
Nortel Confidential
Joining a Web Collaboration conference as a
PSTN participant
To log in as a PSTN participant, do the following:
1
Review the system requirements.
2
Complete the system compatibility tests.
3
Visit the guest log-in URL provided by the presenter.
4
Obtain and complete the login form.
5
Enter the access code you received from the presenter.
MeetMe Web Collaboration Conference Manager Guide
64
Copyright © 2005, Nortel
Nortel Confidential
Locking Conferences
The Conference Lock is used to close conference attendance. When a
conference is locked, no additional attendees can join.
To lock the conference:
Click Lock once to toggle the conference lock on.
To unlock the conference:
Click Lock a second time to release the lock.
Note: Only the presenter of a conference can lock or unlock the conference. This control is not passed when you pass presentation control
to another attendee.
NN10283-002
Copyright © 2005, Nortel
65
Nortel Confidential
Conference setups
Using pop-ups
Web Collaboration uses pop-ups for several application functions.
When a conference is started, the Conference Window pops up. If this
window fails to open, attendees receive a warning that a pop-up
blocker may be active. Although this warning page gives you the
option of bypassing the pop-up process by clicking a hyperlink to open
the window, it recommends that you configure your pop-up blocker
and try again.
For optimal functionality we recommend that you configure your
pop-up blocking software to allow pop-ups for the application. If you
choose to avoid configuring or disabling pop-up blocking, you will be
prompted to take additional action each time you attempt to join a conference.
MeetMe Web Collaboration Conference Manager Guide
Copyright © 2005, Nortel
66
Nortel Confidential
Using the Full Screen option
The Full Screen option is available on both the presenter and participant toolbars. This option reduces the amount of desktop space used
by the conference window and maximizes the size of the presentation
or document.
If you, as the presenter, use the full screen option, your screen and
participant screens enlarge to fill their respective screens.
Participants can close the full screen at any time. To close the full
screen:
Select the Close Full Screen button (
).
Use of the Close Full Screen option by a participant affects only
his or her individual screen.
NN10283-002
67
Copyright © 2005, Nortel
Nortel Confidential
Editing participant information
If a participant's information in the Attendee Roster is incomplete, you
(as a presenter) can edit this information.
To edit a participant's information:
1
In the Attendee Roster, click the participant's entry to display the
Attendee Option Menu.
2
Select Edit Info.
3
Fill in the correct information for the participant.
4
Click OK.
MeetMe Web Collaboration Conference Manager Guide
Copyright © 2005, Nortel
68
Nortel Confidential
Changing the role of a participant
You can change the role of a participant to that of a presenter, if
desired.
Transferring control to a participant
To transfer control to a participant:
1
Right-click the participant's name in the Attendee Roster.
2
Choose Make Presenter.
Regaining control of the application
To regain control of the application:
Click on the presenter icon on the toolbar.
NN10283-002
Copyright © 2005, Nortel
69
Nortel Confidential
Raising your hand
The Hand Raising tool enables participants to raise a virtual hand
either to capture the attention of the presenter or to respond to a question asked by the presenter.
To use the Hand Raising tool:
1
Click on the hand icon on the toolbar once to raise your hand.
A hand appears in the Attendee Roster on the presenter's
screen next to each participant with a raised hand.
2
Click again to lower the hand.
As a presenter, you receive a tally of the number of hands raised at
any point in time. This allows you to ask a question and quickly count
the number of participants in agreement based on the number of
hands that are raised.
Note: The hand raising tally is dynamic and changes as participants
raise and lower their hands. The totals are not captured or stored by
the application.
MeetMe Web Collaboration Conference Manager Guide
70
Copyright © 2005, Nortel
Nortel Confidential
Conference documents
Publishing a document
Document Publishing provides a simple, efficient way to share PowerPoint, Word and Excel documents with a group of participants. No
downloads are required to publish or view documents, making it the
most effective way to present common Office suite documents. To
share other document types or to modify document content during the
conference, use the Application Sharing tool.
You an publish documents can be published before a conference is
started or during the conference while participants are connected.
To publish a document:
1
Click Publish on the presenter toolbar to open the Publish
Document window.
2
Specify the document to be shared using the Browse button.
3
Click Publish Document to initiate the publishing process.
A copy of the document is transferred to the server where it is
prepared for use.
Note: This step may take seconds to several minutes, depending on the speed of the Internet connection and the size and
complexity of the document. When the upload is complete, the
first page of the document appears automatically.
NN10283-002
Copyright © 2005, Nortel
71
Nortel Confidential
Important: Microsoft provides a password protection feature for Office
documents that Web Collaboration does not support. If you attempt to
publish a password-protected document you receive a failure notice.
To prevent this problem, open the document in Office and save the
document without a password and then publish it.
Tip: Sometimes, there are incompatibilities when publishing Office
documents. You may want to publish documents before your meeting
to ensure that there are no issues. If you have issues, use application
sharing mode as a backup. Unlike presentation mode, application
sharing mode exports what is on your screen without conversion to
HTML
Microsoft Excel documents containing macros or scenarios are not
supported.
Using the Document Pointer
Presenters may choose to use the semi-transparent Document Pointer
to direct participants attention to document content. The Pointer is toggled on and off through the Toolbar. As the presenter's mouse is
moved, the Pointer moves on all participants screens.
Smart Scrolling
If the presenter points at content that falls outside of a participant’s
view, the content in the participant's window is adjusted or scrolled.
This ensures that everyone is able to see to what the presenter is
pointing.
MeetMe Web Collaboration Conference Manager Guide
72
Copyright © 2005, Nortel
Nortel Confidential
Annotating a document
As the presenter, you can use the Marker to mark up published documents (including PowerPoint, Word, and Excel) and annotate slides in
real time. You can choose from 15 different colors to annotate or mark
up the presentation. You access the Marker through the toolbar.
To use the Marker:
1
Click Marker on the toolbar.
Your cursor changes to a marker, and you can begin annotating
the slides. Participants see the annotation in real time.
2
To erase the markings, advance to the next slide.
Markings are not stored or retained in the presentation.
3
To change marker colors, click the arrow next to the marker on
the toolbar.
A box displaying colors appears
NN10283-002
4
Select a new color for the marker.
5
To turn off the marker, click Marker.
Copyright © 2005, Nortel
73
Nortel Confidential
Navigating a published document
After a document has been published and a conference has been
started, the presenter must navigate through the presentation using
the simple toolbar navigation buttons. Only the presenter has the ability to direct the presentation. However, the presenter can promote
another participant to the presenter role, allowing that participant to
direct the presentation.
To control a slide presentation:
1
Publish the presentation as described in Publishing a document.
2
Click Start to begin the conference and invite participants.
3
To move forward to the next slide in the presentation, click the
right arrow on the toolbar.
4
To return to the previous slide in the presentation, click the left
arrow on the toolbar.
5
To jump directly to a slide, use the dropdown box on the toolbar
to choose the slide by title or by number.
MeetMe Web Collaboration Conference Manager Guide
74
Copyright © 2005, Nortel
Nortel Confidential
Sharing applications using Web Collaboration
Sharing an application
The Share button allows the presenter to share individual applications
or the entire desktop. After the presenter has selected the Share button, he or she receives a dialog box that shows a list of currently running applications.
To share an individual application:
1
Select one or more applications from the list.
2
Click the Share Selected button.
To share all applications:
Click the Share All button.
To stop sharing:
NN10283-002
1
Open/restore the application window.
2
Click the Unshare All button.
Copyright © 2005, Nortel
75
Nortel Confidential
or
1
Double-click the Application Sharing icon in the system tray.
2
Click the Unshare All button.
As presenter, you now have the ability to alter your application, and
participants can view changes as they are made. To allow a participant to make changes to his or her application, you must transfer control to that participant.
MeetMe Web Collaboration Conference Manager Guide
76
Copyright © 2005, Nortel
Nortel Confidential
Using Remote Control
Remote Control allows you to control applications on a conference
participant's computer. Both you and the participant have the ability to
control the applications while Remote Control is enabled.
To initiate remote control of a participant's applications:
1
Click the participant's name in the Roster to display the available
commands.
2
Select Remote Control from the menu.
The participant receives a dialog box that lists the applications
that are currently running.
The participant must then:
a Select one or more applications from the list.
b Click either the Share Selected or Share All button.
To stop remote control:
In the Roster, right click on the participant's name and choose
Stop Remote Control.
NN10283-002
77
Copyright © 2005, Nortel
Nortel Confidential
Transferring files
As a presenter, you can access the File Transfer tool through the
Attendee Roster o transfer any document to one or all of the conference attendees.
Transferring a File to a Single Attendee
1
From the Roster, select the attendee.
2
From the Attendee Options Menu, select Send File.
3
Using the file browse dialog box, select the target file to be
transferred.
4
Click Send File.
The file is transferred to the service. The attendee to whom the
file is being sent receives a Chat message with a link to download the file.
To download and open the file:
1
Left-click the file link and navigate to the desired location.
2
Click Save.
To save the file without opening it:
1
To save the file without opening it, right-click on the file link and
select Save Target As and enter a filename.
2
Click Save.
Transferring a File to All Attendees
To send a file to all attendees:
1
On the Roster, select All Attendees.
The Attendee Options Menu opens.
2
Using the file browse dialog box, select the target file to be
transferred.
3
Click Send File.
All attendees receive a chat message containing the file download link.
MeetMe Web Collaboration Conference Manager Guide
78
Copyright © 2005, Nortel
Nortel Confidential
To download and open the file:
1
Left-click the file link and navigate to the desired location.
2
Click Save.
To save the file without opening it:
NN10283-002
1
To save the file without opening it, right-click on the file link and
select Save Target As and enter a filename.
2
Click Save.
79
Copyright © 2005, Nortel
Nortel Confidential
Polling
The Poll tool allows you to conduct interactive question-and-answer
sessions. Poll results are gathered in real-time. You can share them
with all attendees.
Creating a Poll Question
1
Click New to clear the Question field.
2
Type in your poll question.
3
Type in your answer text.
Note: You may type over any answers that already exist.
4
If you need more answers, click Add.
5
To remove an answer, select Extra Questions and click
Remove.
6
To reorder the answers, select an entry and click up or down.
7
Select a color for the bar graph tabulation.
8
Click Save to save the question.
or
9
Click Conduct to send the question immediately to all
attendees.
Polling with a Saved Question
1
Click Poll.
2
Select the saved question.
3
Click Conduct.
The question is sent to all attendees. Your view changes to wait
for the poll answers. As the results are gathered, you are shown
an actual vote count, as well as a percentage figure and bar
graph for each of the possible answers.
4
Click End Poll and Share Results to broadcast the results to all
attendees
MeetMe Web Collaboration Conference Manager Guide
Copyright © 2005, Nortel
80
Nortel Confidential
or
NN10283-002
5
Click End Poll to return to the poll window to conduct another
poll.
6
Click Cancel to exit the polling tool and return to your
presentation.
Copyright © 2005, Nortel
81
Nortel Confidential
Removing published documents
Web Collaboration allows a single document to be published and
hosted at a given time. Each time a new document is published the
current document is replaced. Published documents are retained in
the account until they are replaced or removed.
To remove a published document from the system:
1
Click Publish Document.
2
Click Delete Published.
Each time you end a conference, the system prompts for confirmation. This confirmation dialog box also provides the opportunity to remove the current presentation before exiting.
MeetMe Web Collaboration Conference Manager Guide
82
Copyright © 2005, Nortel
NN10283-002
Nortel Confidential
3
To immediately remove the presentation before closing the
conference, click the Delete Published Presentation button.
4
Click Yes.
Copyright © 2005, Nortel
83
Nortel Confidential
Disconnecting conference participants
As a presenter, you can disconnect participants from the web or audio
conference through the Attendee Option Menu.
To disconnect a participant from the web conference:
1
Click the participant's entry in the Attendee Roster to display the
Attendee Option Menu.
2
Select the Disconnect option from the menu.
Selecting Disconnect for All Attendees ends the web conference.
MeetMe Web Collaboration Conference Manager Guide
84
Copyright © 2005, Nortel
Nortel Confidential
Ending conferences and logging out
Ending a conference
To end a Web Collaboration conference:
1
Click Stop on the toolbar.
A dialog window appears to confirm that the conference should
be ended.
2
Use the link on the Confirmation Dialog to remove any remaining
published documents before ending.
Note: After you stop the conference, billing ceases and all participants are disconnected from the conference. Stopping the
web conference does not affect an active audio conference.
Logging-Out
Click Logoff to sign out of your account and close the Conference Control window.
Note: If you attempt to close the Conference Control window by
clicking the X button in the browser's upper right-hand corner,
the program requests confirmation before terminating. It is recommended that you use the Stop and Logoff buttons to stop
and log out, respectively.
NN10283-002
Copyright © 2005, Nortel Networks
Nortel Networks Confidential
Reference
This chapter contains the following sections:
• Troubleshooting
• Modifying the license key (post-install)
• Upgrading Web Collaboration Server software
• Re-Installing Web Collaboration software
• Antivirus and firewall software support for Web
Collaboration
Troubleshooting
This section provides the troubleshooting procedures available for
Web Collaboration.
Symptom: Invalid License Key error message on Web Collaboration Server
Action1: Verify correct key type (WebCollab Server key on Web Collaboration server and MAS Key in MAS Console). From a command
prompt window, execute:
C:\Program Files\Nortel Networks\MAS\CollabLicense.exe
and send output to next level of support.
Symptom: Microsoft Office screens do not display during Web Collaboration Server install.
Action: Verify that Office 2003, Internet Explorer.6.0 (or later), IIS, and
MSDE are installed. Ensure that you using a valid host/IP.
Symptom: WebInterpoint Service does not appear in Add/Remove
programs list after the Web Collaboration server has been installed.
Action: From a command prompt window, execute:
MeetMe Web Collaboration Conference Manager Guide
86
Copyright © 2005, Nortel
Nortel Confidential
C:\Program Files\Nortel Networks\MAS\setup.exe
and forward warnings/errors to next level of support.
Symptom: Unable to publish any documents with a server connection
error.
Action: Verify that the Web Collaboration primary server configuration
parameter is correctly set in the MAS MeetMe Web Collaboration Console to the Web Collaboration Server.
Symptom: The server does not work after completing the installation.
Action: Verify that the IP and port filtering settings are correct.
Modifying the license key (post-install)
1
Select Start > Programs > Nortel Networks Web Collaboration
Server > License Key Management.
Note: The license key must be requested through Nortel Networks. Do not use the Request License Key button.
2
Enter the license key and select Apply.
3
Reboot to apply the changes.
Upgrading Web Collaboration Server software
NN10283-002
1
Select Start > Settings- > Add/Remove Programs > Nortel
Networks Web Collaboration Server.
2
Click Remove.
3
Install new Web Collaboration Server software as shown in
Install the Web Collaboration Server software.
87
Copyright © 2005, Nortel
Nortel Confidential
Re-Installing Web Collaboration software
If the server does not work after completing the installation and reinstallation is advised:
1
Verify that the IP and port filtering settings are correct.
2
Click Start > Control Panel > Add/Remove programs.
3
Select Nortel Web Collaboration server.
4
Click Uninstall.
5
Click WebInterpoint.
6
Click Uninstall.
7
Uninstall IIS.
8
Reboot your machine.
9
Re-install IIS.
10
Install Web Collaboration software.
11
Ensure that the primary and secondary IPs match the network
settings.
Antivirus and firewall software support for Web
Collaboration
Nortel recommends:
• Norton Corporate Edition Anti-virus with script blocking
disabled.
• Latest software patches from Microsoft for Office 2003 and
Hot Fixes for IIS.
MeetMe Web Collaboration Conference Manager Guide
Copyright © 2005, Nortel
NN10283-002
88
Nortel Confidential
Media Application Server
Media Application Server
Meet Me Web Collaboration Services Guide
Copyright © 2005 Nortel Networks and its licenses,
All Rights Reserved
NORTEL NETWORKS CONFIDENTIAL: The information contained in this document is the
property of Nortel. Except as specifically authorized in writing by Nortel, the holder of this document shall
keep the information contained herein confidential and shall protect same in whole or in part from disclosure
and dissemination to third parties and use same for evaluation, operation, and maintenance purposes only.
Changes or modifications to the MCS 5100/5200 network elements and software without the express consent of Nortel Networks may void its warranty and void the user’s authority to operate the equipment.Information is subject to change without notice. Nortel Networks reserves the right to make changes in design or
components as progress in engineering and manufacturing may warrant.
*Nortel Networks, the Nortel Networks logo, the Globemark, and Nortel are trademarks of Nortel.
Publication number: NN10283-002
Product release: MCS 5100 3.0
Document version: Standard Media Application Server
Date: February 2005
Download PDF
Similar pages