12WX_Manual.fm Page -1 Thursday, September 20, 2007 3:49 PM
Installation Guide & Hardware Manual
for Cintiq 12WX (DTZ-1200W)
12WX_Manual.fm Page 0 Thursday, September 20, 2007 3:49 PM
Wacom Cintiq® 12WX
Installation Guide & Hardware Manual for Cintiq 12WX (DTZ-1200W)
English version 1.0, September 13, 2007
Copyright  Wacom Co., Ltd, 2007
All rights reserved. No part of this manual may be reproduced except for your express personal use.
Wacom reserves the right to revise this publication without obligation to provide notification of such changes.
Wacom does its best to provide current and accurate information in this manual. However, Wacom reserves the
right to change any specifications and product configurations at its discretion, without prior notice and without
obligation to include such changes in this manual.
DuoSwitch is a trademark, and Cintiq and Wacom are registered trademarks of Wacom Co., Ltd.
Photoshop is either a registered trademark or a trademark of Adobe Systems Incorporated in the United States
and/or other countries. Microsoft, Windows, and Vista are either registered trademarks or trademarks of Microsoft
Corporation in the United States and/or other countries. Apple, the Apple logo, and Macintosh are trademarks of
Apple Computer, Inc., registered in the U.S. and other countries.
Any additional company and product names mentioned in this documentation may be trademarked and/or
registered as trademarks. Mention of third-party products is for informational purposes only and constitutes neither
an endorsement nor a recommendation. Wacom assumes no responsibility with regard to the performance or use
of these products.
ExpressKey is a registered trademark of Ginsan Industries, Inc., and is used with permission.
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INTRODUCTION AND OVERVIEW
Wacom® Cintiq®
The
12WX pen display combines the benefits of a Liquid Crystal Display (LCD) with the
control, comfort, and productivity of Wacom’s cordless, battery-free pen technology. This gives you a
direct pen-on-screen interface for your computer.
Cintiq’s basic components include a Wacom pen tablet internally mounted behind a 12.1" wide format
TFT color display, and Wacom’s Grip Pen.
Cintiq comes with an integrated display stand, enabling you to use the pen display flat on your desk or
at a 25 degree incline. Your pen display also includes a rotation pivot, enabling you to rotate the display
as you work.
This manual describes how to install and use your Cintiq pen display.
The computer treats the Cintiq pen display as two separate devices (the display and the pen
tablet). Therefore, the installation process is completed in two stages:
•
•
First install the Cintiq as a display.
Then install the Cintiq as a pen tablet.
Both stages require hardware and software installations and adjustments. Please follow all
instructions carefully.
IMPORTANT: You MUST install the Wacom pen tablet driver software for correct pen-on-screen
functionality.
To learn about using the Wacom Tablet control panel to customize your pen display tablet and pen
settings on Windows or Macintosh computers, see Customizing on page 27.
The following kinds of information are not included with this product: information about your specific
computer hardware or operating system, or information about your application software. Your best
source for this information is the set of manuals and discs that came with your hardware, operating
system, or application.
Introduction and overview
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PRECAUTIONS
To ensure the safe usage of your product, be sure to follow all instructions, cautions, and warnings
found within this manual. Failure to do so could cause the loss of data or damage to your computer.
Failure to do so could also void your warranty, in which case Wacom shall have no responsibility to
repair or replace the product.
WARNING
This symbol indicates an item that, if disregarded, may lead
to loss of human life or serious injury.
CAUTION
This symbol indicates an item that, if disregarded, may lead
to human injury or damage to personal property.
Exercise due care and diligence whenever engaging in a described action.
PHYSICAL LOCATION
WARNING
Do not use the Cintiq pen display in a facility control system that requires extremely
high reliability; it may cause other electronic devices to malfunction, or other devices may
cause the pen display tablet to malfunction. Where use is prohibited, power off Cintiq to
prevent the possibility of it causing other electronic devices to malfunction. Wacom does not
accept any liability for direct or consequential damages. For details, please refer to your
Warranty located at the end of this manual.
ENVIRONMENT
Temperature and Humidity
•
Operating temperature and humidity: 5˚ to 35˚C, 20 to 80% RH
•
Storage temperature and humidity: -10˚ to 60˚C, 20 to 90% RH
CAUTION
Do not use or store Cintiq where:
•
Temperature changes are severe or exceed specifications (e.g., outdoors or inside
a vehicle).
•
The pen display, the Grip Pen, and the converter unit are exposed to direct sunlight or
heat from an appliance, or are exposed to water or any other kind of liquid.
CAUTION
Do not use Cintiq in a dusty environment; this may damage the unit.
Precautions
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USAGE
WARNING
Only use the converter unit and power adapter that came with Cintiq. If a different type
of converter or power adapter are used, Cintiq will not work properly or may be damaged.
Using a different type of converter or power adapter also has the potential to result in
fire. Use of a different converter or power adapter will void your warranty.
CAUTION
Be sure to use a grounded power source when applying power to Cintiq.
CAUTION
Do not connect or disconnect the video or power cables while Cintiq or your computer
are turned on; this may damage the display, converter unit, or computer video card. In this
case, Wacom shall have no responsibility to repair or replace the product.
CAUTION
This product is for use with a DVI or VGA video card; using an inappropriate video card
may damage Cintiq.
CAUTION
Do not block the display panel or converter unit ventilation holes; this may overheat and
damage the units.
When not using Cintiq for long periods of time, unplug the power adapter from the AC
outlet.
HANDLING
WARNING
High Voltage. Do not open or disassemble the Cintiq pen display or converter unit.
There is a risk of electrical shock when the casings are open. This will also void your
warranty and Wacom shall have no responsibility to repair or replace the product.
WARNING
If the LCD screen has been damaged, DO NOT touch any liquid that may be leaking
from it; this liquid is an irritant. In case of contact with skin, eyes, or mouth, rinse
immediately with running water for at least 15 minutes or more. If contact is made with the
eyes or mouth, also consult a physician.
WARNING
Hg
– LAMP(S) INSIDE THIS PRODUCT CONTAIN MERCURY AND MUST BE
RECYCLED OR DISPOSED OF ACCORDING TO LOCAL, STATE OR FEDERAL
LAWS.
The Cintiq pen display has a backlight which contains mercury (Hg).
Be sure to dispose of properly, and to manage any disposal of this unit in accordance with
your local ordinances and laws.
WARNING
Prevent children from swallowing the pen tip or side switch. The pen tip or side switch
may accidentally be pulled out if children are biting on them.
CAUTION
Do not disassemble the Grip Pen. This may cause the device to malfunction. In this case,
Wacom shall have no responsibility to repair or replace the product.
CAUTION
Do not scratch the display screen. Avoid placing sharp objects on the display screen
surface.
CAUTION
Avoid intensive shock or vibration to Cintiq, the converter unit, or the Grip Pen.
Hitting or dropping Cintiq may damage the display screen or other components.
Precautions
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CAUTION
Do not put heavy articles on the pen display or push against it with a strong force; this
may break the stand mechanism or damage the display screen. Do not overload the unit
when the stand is open or the stand may break.
CAUTION
When opening or closing the stand, hold the stand carefully as you adjust it to prevent
injury or damage to the product. Be careful to not let your fingers get caught in the moveable
gap of the stand mechanism.
CAUTION
Do not place heavy articles on the Cintiq cabling, repeatedly bend the cables sharply,
or apply heavy stress to the cable connectors; this may damage the unit or cabling.
CAUTION
Do not excessively bend or crimp the cabling.
CAUTION
If the pen tip becomes sharp or angular, it may damage the coating on the display
screen. Please replace the pen tip if necessary.
CAUTION
Do not use any organic solvent (e.g., alcohol) or even mild detergent to clean
the display screen. Use of these cleaners can damage the coating on the screen.
Damage of this kind is not covered by the manufacturer's warranty.
•
To clean the display screen, use an anti-static cloth or a slightly damp cloth.
When cleaning, apply only a light amount of pressure to the display screen and do not
make the surface wet.
•
To clean the Cintiq casing, converter unit, or Grip Pen, use a soft cloth with mild
detergent (such as dish washing liquid) diluted with water.
•
Before cleaning, always disconnect your product from the AC power source.
CAUTION
Do not expose Cintiq to high voltage electrostatic discharges or to a build-up of an
electrostatic charge on the LCD screen. This may result in a temporary discoloration and
blotching of the display. If discolorations occur, leave the display on and the discolorations
should disappear within a few hours.
Reuse, recycling, and recovery. You are urged to recycle this product when replacing it
with a newer product or when it has outlived its useful life by bringing it to an appropriate
collection point for recyclable materials in your community or region. By doing this, you can
help improve the environment of your community as well as minimize the potential negative
effects created should any hazardous substance that may possibly be present within waste
material reach the environment during the disposal process.
Within the European Union, users are required not to dispose of Waste Electrical and
Electronic Equipment (WEEE) as unsorted municipal waste, according to the Directive
2002/96/EC of the European Parliament and of the Council of 27 January 2003, or the
corresponding local laws of the Member States. Products for which this is applicable will be
marked with the WEEE symbol shown at the beginning of this note unless this is not feasible
because of the size or the function of the product. Wacom products are subject to the
Directive 2002/96/EC and therefore you should always collect them separately and bring
them to the appropriate collection point in your community or region.
Wacom pen display products (Cintiq series) comply with the European Union RoHS Directive
2002/95/EC (RoHS Directive).
Precautions
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CONTENTS
Introduction and overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Physical location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Your new Cintiq . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Package contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Cintiq pen display components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Front view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Rear view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Converter unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Step 1: display installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Display cabling diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Step 2: pen tablet installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
USB cable installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Pen tablet USB cabling diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Software installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Working with your Cintiq . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Using the Grip Pen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Basic pen operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Tablet controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Using the ExpressKeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Using the Touch Strips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Setting up your work area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Adjusting display incline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Rotating the tablet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Attaching the accessory feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Customizing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Opening the control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Learning more about Cintiq . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Customization basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Calibrating Cintiq . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Adjusting the display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Factory presets, auto-sync, and color calibration . . . . . . . . . . . . . . . . 30
Power saving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
On Screen Display (OSD) settings . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Adjusting clock and phase (VGA only) . . . . . . . . . . . . . . . . . . . . . . . . 35
Contents
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Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Testing Cintiq . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Testing controls and input tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Testing the ExpressKeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Testing the Touch Strips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Testing a pen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Display troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
General display problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
VGA problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Pen tablet troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
General problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Windows-specific problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Macintosh-specific problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Technical support options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Obtaining driver downloads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Caring for Cintiq . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Replacing the pen tip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using a mounting fixture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Pen and digital ink capabilities in Windows Vista . . . . . . . . . . . . . . . . . . . .
About the Windows Vista Tablet PC Input Panel . . . . . . . . . . . . . . . . .
Uninstalling Cintiq . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Product specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cintiq 12WX (model DTZ-1200W) general specifications . . . . . . . . . .
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Pen tablet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Converter unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Power adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Grip Pen (model ZP-501E) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Ordering parts and accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Radio and television interference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Federal Communications Commission (FCC) notice . . . . . . . . . . . . .
Industry Canada (Canada only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CE declaration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Warranty
(Worldwide, Except for Europe, Africa and Middle East) . . . . . . . . . . . . . .
Contents
Page 6
36
36
38
38
38
39
40
40
42
43
43
47
47
48
49
50
50
50
51
52
53
54
55
56
56
56
57
57
57
57
58
59
60
60
61
61
62
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YOUR NEW CINTIQ
PACKAGE CONTENTS
Carefully unpack all items and place them on a desktop or stable work surface. Verify that your
package contents are complete.
USB cable
(STJ-A258)
Cintiq 12WX (model DTZ-1200W) pen
display with attached cable
VGA to DVI-I cable
(STJ-A259)
Converter unit
(PLB-03)
DVI-D to DVI-I cable
(STJ-A260)
Grip Pen with replacement nibs, pen stand,
and nib removal set
(ZP-501E, PST-A034, and FUZ-A131)
Installation Guide & Hardware Manual
(this manual)
Power supply (POW-A102)
and
power cable
Wacom Pen Tablet Driver CD
(contains the driver software)
Accessory set of 4 rubber feet
(PAS-A063)
Note: Images not shown to scale. Some package configurations may include additional CDs or DVDs
containing application software. To install these applications, review the instructions that came with those CDs
or DVDs. Retain the package box for use when storing or shipping Cintiq.
Your new Cintiq
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CINTIQ PEN DISPLAY COMPONENTS
Your product has many features and components with which you will want to become familiar.
FRONT VIEW
The display and tablet sensor function as an integrated output and input device. The display supports
resolutions up to 1280 x 800 pixels at 16,777,216 colors. The tablet sensor reports pen coordinates,
pressure, tilt, switch, eraser, and other information.
Status LED
Lights blue when the pen is in the active area of the pen display tablet and the
pen tip, eraser, or side switch are pressed. The USB cable must be plugged into
an active USB port and a video signal must be present before the LED will light.
Power LED
Lights blue when power has been
supplied to Cintiq and a video
signal is present.
Glows orange when no video signal
is detected by Cintiq. (e.g., Your
computer is turned off, starting up,
or has entered a power
management mode in which video
signals are not sent.)
Touch Strip
Slide your finger over the
Touch Strips to zoom, scroll,
or perform custom keystroke
actions. See Tablet controls
on page 21.
ExpressKeys
All ExpressKeys can be
customized to simulate
modifier keys, keystrokes,
and other frequently used
functions. A display toggle
function is also available,
enabling you to toggle the
screen cursor between the
Cintiq pen display and your
other displays. See page 21.
Your new Cintiq
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Integrated display and tablet
12WX_Manual.fm Page 9 Thursday, September 20, 2007 3:49 PM
REAR VIEW
Rotation pivot
Allows rotating the Cintiq.
See page 26.
Power switch
Turns power on or off.
(Located on upper edge
of unit.)
Kensington security slot
Allows easy attachment of a security
cable. (Located on upper edge of unit.)
Integrated cable
Connects to the converter unit.
Carries all data, video, and power
signals to and from the pen display.
Pen tether attachment point
If using a pen tether, connect it
to the attachment point located
on either side of the unit.
Display stand
Enables you to you to adjust the incline of
the working surface. See Adjusting display
incline on page 25.
The unit can also be fixed to a VESA 75
standard mounting fixture. See page 52.
Stand latch
Slide to the side to unlock the display
stand from the closed position.
Important: Always store the pen display on a stable surface or in its original packing
carton when not in use. Do not bend or crimp the cable.
Your new Cintiq
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CONVERTER UNIT
The converter unit provides an interface for all video and data signals passing between the Cintiq
pen display and your computer. The unit also routes input power from the supply adapter to your pen
display.
Power plug
For power input connection to the power supply adapter.
USB-A connector
For USB connection to your computer.
DVI-I video connector
Accepts an incoming DVI or VGA
video signal from your computer.
On Screen Display (OSD) controls
Use these controls to adjust the display settings.
See Adjusting the display on page 30.
Pen display tablet cable connector
Connects to the pen display’s integrated cable.
DVI/VGA (digital/analog) switch
Set this switch for the video connection you will be using.
For DVI, move switch left (toward the connector).
For VGA, move switch right.
Your new Cintiq
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INSTALLATION
SYSTEM REQUIREMENTS
Before installing Cintiq, be sure your computer meets the following minimum system requirements:
•
PC. Windows Vista™, Vista x64, XP, XP x64, or 2000. DVI or VGA video connector, available USB
port, and CD-ROM drive.
•
Macintosh. OS X, v10.3.9 or greater. DVI or VGA video connector, available USB port, and
CD-ROM drive. ADC connectors require an ADC to DVI-D adapter, not included.
Cintiq supports both digital (DVI) and analog (VGA) video signals. If updating your video card,
complete the video card hardware and software installation before connecting Cintiq. If you have
another display that is compatible with your video card, you can connect that display to the card in order
to verify the video card is operating correctly.
Using the VGA to DVI-I cable, you can connect Cintiq to a VGA video card. However, connecting Cintiq
to a DVI video card generally results in optimum performance.
Notes: Cintiq can be used alone or with another display, such as a CRT monitor or LCD projector. To use
Cintiq with another display, you will need two video cards or a video card with dual output.
Depending on the capabilities of your video card and operating system, you may be able to set up Cintiq as a
mirrored, extended, or independent display. See your video card documentation for more information on its
capabilities.
When working with more than one display, Cintiq will map to the displays based upon how your system is
configured. By default, if you are in mirror mode, the pen tablet will map to the entire space on each display.
See your hardware and operating system documentation for details on configuring your computer and
operating system for use with multiple displays.
A display toggle function is available for use with multiple display systems. This enables you to toggle the
screen cursor between the Cintiq pen display and your other displays. For more information, see Using the
ExpressKeys on page 22.
There are two primary steps to the installation process:
•
•
Step 1: display installation
Step 2: pen tablet installation
Follow ALL installation instructions carefully.
Installation
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STEP 1: DISPLAY INSTALLATION
In this step, Cintiq is installed as a display on your system.
Important: Do not connect the USB data cable until instructed to do so.
•
Turn off your computer.
Caution: Never connect or disconnect the video or power cables while your computer or Cintiq are
powered on – this can damage the display or video card.
•
If your computer has only one video connector, you will need to unplug your previous display.
Determine if your computer has a digital (DVI) or analog (VGA) connector, and set the DVI/VGA
switch located on the converter unit for the video connection you are using. See – A – in the
connection diagram on page 13.
•
Making sure to tighten the thumbscrews on the connectors, follow the instructions below for your
video connector. See – B –
DVI-I connector
For DVI operation, connect the Cintiq video cable between the DVI-I connector
located on the converter unit and the DVI-D or DVI-I connector on your video
card. Be sure to connect the DVI-I end of the cable to the converter box, and
the DVI-D end to your video card.
DVI-D connector
VGA connector
Apple ADC
connector
Mini-VGA port
For VGA operation, connect the Cintiq video cable between the DVI-I
connector located on the converter unit and the VGA connector on your video
card.
If connecting to an Apple ADC or mini-VGA connection, you will need to obtain
an appropriate adapter. Adapters can be purchased at various retail outlets.
For ADC operation, plug the DVI-D end of the Cintiq video cable into the ADC
to DVI-D adapter. Then connect the DVI-I end of the Cintiq cable to the DVI-I
connector on the converter unit. Next connect the ADC adapter end to the
ADC connector on your video card.
For an Apple mini-VGA connector, plug the VGA end of the Cintiq video cable
into the mini-VGA port adapter. Then connect the DVI-I end of the Cintiq cable
to the DVI-I connector on the converter unit. Next connect the mini-VGA port
end to the mini-VGA port on your video card.
•
Plug the pen display’s integrated cable into the matching connector on the converter unit.
When fully seated, the connector will snap into place. See – C – on the next page.
•
Connect the power adapter to the converter unit. Then connect the adapter’s power cable and plug
the adapter into an AC outlet. See – D – and – E –
•
Turn on Cintiq. The power LED will light orange.
Installation
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DISPLAY CABLING DIAGRAM
CAUTION Make sure your video card has a DVI or VGA connector, and that you correctly set the
Cintiq DVI/VGA switch for the video connection you are using.
Do not attach the USB data cable until instructed to do so.
–B–
DVI or VGA
video card
DVI-I connector
Cintiq pen
display tablet
Rear panel
of computer
–C–
–A–
DVI VGA
Power adapter
–E–
–D–
To AC outlet
CAUTION Use only the converter unit and power adapter that came with Cintiq; use of an improper
converter or power adapter may damage the unit.
Do not connect or disconnect the video or power cables while Cintiq or your computer are
turned on – this can damage the display or computer video card.
Make sure that the display refresh rate does not exceed 75 Hz (60 Hz for WXGA).
Installation
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•
Next, turn on your computer.
For Windows systems, Cintiq will automatically install as a default display. If you want Cintiq to be
identified as a Cintiq display and if you want to install the color calibration profile for Cintiq, follow
the instructions below to update the display driver for Cintiq:
1. Open the CONTROL PANEL folder.
•
For Windows Vista, under APPEARANCE AND PERSONALIZATION select ADJUST
SCREEN RESOLUTION.
•
For other Windows versions, open the DISPLAY PROPERTIES control panel and select
the SETTINGS tab.
Note: If you have more than one display and you need help in determining which display
corresponds to Cintiq, click the IDENTIFY monitors button. Select the display for Cintiq.
2. Click the ADVANCED settings button.
3. Select the MONITOR tab and click the PROPERTIES button.
4. Select the DRIVER tab and click the UPDATE DRIVER... button. An update driver dialog or
Wizard will appear.
5. Insert the Wacom Pen Tablet Driver CD. If the Wacom Tablet installation menu displays,
close it.
Windows Vista:
•
•
•
Select the option BROWSE MY COMPUTER FOR DRIVER SOFTWARE.
Enter the drive letter for the Wacom Pen Tablet Driver CD and click NEXT.
After the installation is complete, close any open control panel windows.
Windows XP:
•
The Wizard will ask if Windows can search for software. Choose NO, NOT THIS TIME
and click NEXT.
•
Select the option INSTALL FROM A LIST OR SPECIFIC LOCATION (ADVANCED), and click
NEXT.
•
Select the option DON’T SEARCH. I WILL CHOOSE THE DRIVER TO INSTALL, and click
NEXT.
•
Select the Cintiq pen display option and then click the HAVE DISK... button. Enter the
letter of your CD-ROM drive (e.g., E:\), and click OK.
•
Follow the prompts to continue. (If the HARDWARE INSTALLATION dialog box displays,
click CONTINUE ANYWAY to accept the driver.) After the installation is complete, click
the FINISH button and close any open control panel windows.
Windows 2000:
•
•
Installation
Page 14
Follow the prompts selecting the default options.
If a signing warning dialog box displays, click YES to accept the driver. After the
installation is complete click the FINISH button to close the Wizard and then close the
DISPLAY PROPERTIES control panel.
12WX_Manual.fm Page 15 Thursday, September 20, 2007 3:49 PM
For Macintosh systems, a Cintiq color profile will be added to your computer’s color management
system during the tablet software driver installation process. To activate this color profile for use
with Cintiq, you may need to select the Cintiq 12WX profile in the system’s ColorSync Utility control
panel. For more details, see the color management information in your operating system and
application documentation.
•
As necessary, configure the display control panel settings for the proper size and color resolution.
The maximum (native) resolution of the Cintiq 12WX is 1280 x 800 pixels with 24 bit color (8 bits
per color). The display size and color resolution may be constrained by the capabilities of your
video card. See the video card manufacturer’s documentation for details.
For Windows: If you are using Cintiq as a secondary display, you may first need to enable Cintiq in
your Display Properties control panel.
•
If using analog (VGA) mode, you may want to fine-tune the display. See Adjusting clock and phase
(VGA only) on page 35 and Adjusting the display beginning on page 30.
•
After the display portion of Cintiq is working to your satisfaction, move on to Step 2: pen tablet
installation to install the pen tablet portion of Cintiq. For troubleshooting tips, see page 36.
Notes:
If your graphics card does not support the native resolution of 1280 x 800 pixels, check with your graphics card
manufacturer for a driver update.
Each Cintiq LCD panel is produced under stringent quality standards. Production techniques cannot
guarantee an absolutely perfect TFT display, and some panels may exhibit a certain number of pixels that
show an incorrect color. See the specifications on page 56 for more information.
If an image has fine striping (such as screen stripes), it may appear to flicker or display a moiré pattern.
Do not apply excessive pressure on the display surface, it may cause the appearance of a moiré or pooling
pattern. If this occurs, use less pressure on the display screen when working with the pen.
When a still image is displayed for a long period of time, an after-image may remain for a short time.
To prevent this, Wacom recommends using a screen saver or other power management feature.
Important: To extend the life of the backlight, set your computer’s power management to turn
off the display when it is not in use for extended periods of time.
Installation
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STEP 2: PEN TABLET INSTALLATION
USB CABLE INSTALLATION
• First plug the USB cable into the USB connector located on the converter unit.
• Plug the other end of the cable into an available USB port on your computer or into a USB hub.
• Next, move on to the Software installation on page 17.
PEN TABLET USB CABLING DIAGRAM
To USB port
USB connector
Your computer
Installation
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SOFTWARE INSTALLATION
IMPORTANT: You MUST install the Wacom pen tablet driver software for correct pen-on-screen
functionality.
To install the tablet software:
•
•
Save your work and close all open applications. Temporarily disable any virus protection programs.
•
•
•
Click on the INSTALL TABLET link and follow the prompts to install the driver software.
•
Be sure to check the Read Me file for late-breaking news. If you have trouble installing Cintiq, see
the Troubleshooting section beginning on page 36.
Insert the Wacom Pen Tablet Driver CD into your computer’s CD-ROM drive. If the software
installer menu does not automatically display, double-click on the INSTALL icon located on the CD.
Reactivate your virus protection program.
After completing the software installation, make sure you can use your pen on the Cintiq display to
move the screen cursor.
When you place the pen tip on the display screen, the screen cursor should immediately jump to a
corresponding position approximately beneath the pen tip. Lift the pen tip and place it on the
display screen surface in a different location – the screen cursor should again jump to the new
position. This is known as absolute positioning, and enables you to position the screen cursor
without having to drag your pen across the display screen surface.
Notes:
For Windows Vista, driver installation automatically activates the new pen input functions available within
Windows Vista and Office 2007 (except for Windows Vista Home Basic).
For Windows Vista, XP, and Macintosh OS X, user-specific preferences are supported. After logging in, each
user can customize their personal settings in the Wacom Tablet control panel. Switching to another user will
automatically load the settings for that user.
To uninstall the tablet driver, see Uninstalling Cintiq on page 55.
Next, adjust the pen display tablet calibration to precisely align the screen cursor to pen tip relationship.
See Calibrating Cintiq on page 29.
Installation
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WORKING WITH YOUR CINTIQ
USING THE GRIP PEN
The pen is cordless, battery-free, and sensitive to the tilt and pressure you exert upon it. Hold the Grip
Pen as you would a normal pen or pencil. As you work, you can rest your hand lightly on the Cintiq
display screen, just as if it were a drawing board or sheet of paper. You can tilt the pen in any way that
feels most comfortable for drawing.
DuoSwitch (side switch): Make sure the programmable switch is in a
convenient location where you can toggle it with your thumb or forefinger,
but not accidentally press it while drawing. You can use the switch
whenever the pen tip is within 5 mm (0.2 inch) of the tablet surface; you
do not need to touch the pen tip to the tablet. Toggle the switch in either
direction to activate the button functions. By default, the upper switch is
set to DOUBLE CLICK and the lower switch is set to RIGHT CLICK.
Pen tip (replaceable nib): The pen is activated as soon as it is brought
within 5 mm (0.2 inch) of the pen display screen. This allows you to
position the screen cursor without touching the pen tip to the display
screen. When pressure is applied to the pen tip, the pen simulates a
primary mouse button click. The tip click pressure can be adjusted in the
Wacom Tablet control panel. By default, the tip function is set to CLICK.
Eraser: When the eraser is brought
within 5 mm (0.2 inch) of the
display the tablet reports the pen
location. Pressure information is
reported as you press down on the
eraser. By default, the eraser
function is set to ERASE.
When the Grip Pen is not in
use, place it in the pen
stand or lay it flat on your
desk.
To maintain the sensitivity
of your pen, do not store the
pen in a container where it
will rest on its tip or eraser.
Important: Only use a pen that is compatible with Cintiq, such as the pen that shipped with the
unit or any of the pens from the Intuos3 product line (see Accessories on page 58). Other pens
may not function properly. Also, the Cintiq pen tip is specifically designed for use with the Cintiq
pen display – the tips on other pens could damage the protective coating on the display screen.
For information on customizing the pen settings, see Customizing on page 27.
Working with your Cintiq
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BASIC PEN OPERATIONS
Pointing and selecting: Move the pen slightly above the Cintiq display screen to
position the screen cursor; you do not need to touch the tablet surface. The cursor
jumps to the location where you place the pen. Press the pen tip on the display
screen to make a selection.
Note: You must calibrate the pen display tablet to correctly align the screen cursor with the
pen tip. (See Calibrating Cintiq on page 29.) If the screen cursor does not jump to a position
close to the pen tip when you place the pen on the display screen, then the pen tablet driver
may not be installed or is not loading. Install the pen tablet driver software if necessary.
Otherwise, see Troubleshooting, beginning on page 36.
Clicking: Tap the display screen once with the pen tip, or touch the pen to the
display screen with enough pressure to register a click.
Windows tip: You can make navigating with the pen easier by configuring Windows to select
when the pen is over an icon and to launch the icon with a single click. To turn on this feature
first open a folder.
For Windows Vista, from the ORGANIZE pull-down menu choose FOLDER AND SEARCH
OPTIONS. From the GENERAL tab select SINGLE-CLICK TO OPEN AN ITEM (POINT TO SELECT).
For other Windows versions, from the TOOLS pull-down menu choose FOLDER OPTIONS....
From the GENERAL tab select SINGLE-CLICK TO OPEN AN ITEM (POINT TO SELECT).
Double-clicking: Press the upper side switch, or quickly tap the display
screen twice in the same place with the pen tip. Double-clicking is
easier when the pen is perpendicular to the tablet screen. See the
electronic Software User’s Manual for information on fine-tuning the
double-click area.
Dragging: Select an object, then slide the pen tip across the display screen to move
the object.
Working with your Cintiq
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Using the side switch: The pen is equipped with a DuoSwitch. This switch has two programmable
functions that can be selected by rocking the switch in either direction. You can use the DuoSwitch
whenever the pen tip is within 5 mm (0.2 inch) of the tablet surface; you do not need to touch the pen tip
to the tablet in order to use the switch. By default, the upper switch is set to DOUBLE CLICK and the
lower switch is set to RIGHT CLICK.
Drawing with pressure sensitivity: The pen responds to the nuance and inflection of your hand
movements, enabling you to create natural-looking pen and brush strokes within applications that
support this feature. To draw with pressure, select a pressure-sensitive tool from your application’s tool
palette. As you draw on the screen surface, use various amounts of downward pressure on the tip of
the pen. Press lightly for thin lines or softer color. Press harder for thick lines or dense color.
Drawing with tilt: The pen display tablet recognizes when you tilt the pen from vertical to incline
positions. In supporting applications, tilt can be used to control line shape and thickness.
Erasing: In supporting applications, the pen’s eraser works like the eraser on a
pencil. In text applications, use the eraser to select text, then lift the eraser from the
tablet to delete the text.
Working with your Cintiq
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TABLET CONTROLS
The customizable ExpressKeys and Touch Strips enable you to speed up many common tasks in
graphics or other applications. While using the pen with your dominant hand, you can simultaneously
use your other hand to operate the ExpressKeys or Touch Strip.
Touch Strip
Slide your finger up or down to zoom, scroll,
or issue an assigned keystroke function.
See Using the Touch Strips on page 23.
ExpressKeys
Press the keys to quickly change tool properties, or perform frequently used
functions or keystrokes. By default, the ExpressKeys emulate keyboard
modifier keys. See Using the ExpressKeys on page 22.
A display toggle function is also available for use on multiple display systems.
This feature allows you to use your pen on the Cintiq pen display to navigate
the screen cursor to any display on your system. See the electronic Software
User’s Manual for details on working with display toggle.
Working with your Cintiq
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USING THE EXPRESSKEYS
As you work with your pen on the display tablet surface, press an ExpressKey to toggle between tools
or change tool properties. You can work with the default settings, or choose from any of the other
available functions. The default settings were chosen to optimize your workflow in Photoshop and other
graphics applications using the following modifier functions:
Button 1: CTRL modifier key for Windows. COMMAND (Apple key) for Macintosh.
Button 2: SHIFT modifier key.
Button 3: ALT modifier key for Windows. OPTION modifier key for Macintosh.
Button 4: PAN/SCROLL function.
Button 5: DISPLAY TOGGLE. Available only on multiple display systems.
5
5
2
2
3
3
1
1
4
4
The ExpressKeys are chordable. For example, pressing keys 1 and 3 together simulates CTRL+ALT in Windows,
or COMMAND+OPTION on Macintosh systems.
Tips:
•
On multiple display systems only, set an ExpressKey or pen switch to DISPLAY TOGGLE. You can then
press that button to toggle the screen cursor between Cintiq and your other displays.
•
Press button 4 on your pen display tablet to use the pen to pan (move) the image within the active
application window.
•
In Photoshop and many other graphics applications, the ALT, CTRL, and SHIFT modifier keys modify a tool
or switch to a complementary tool while the modifier key is pressed.
•
Set a pair of keys to commonly used keystrokes, such as [ and ] to decrease and increase your brush
size in Photoshop.
•
Set a key to a commonly used keyboard shortcut, or to open files or start an application.
•
If you prefer not to (or cannot) use the side switches on your Grip Pen, then set a key to right- or
double-click.
See the electronic Software User’s Manual for details on the available key settings.
Working with your Cintiq
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USING THE TOUCH STRIPS
The customizable Touch Strips can be operated in several different ways:
•
Standard operation: Slide your finger up or down to zoom, scroll, or issue the assigned function.
You can do this with your secondary hand while using your primary hand to work with the Grip Pen.
By default, the Touch Strips
enable you to zoom in most
graphics applications and to
scroll in other applications.
Each Touch Strip can be set
to issue custom keystrokes.
Tip: Photoshop users who
frequently change brush
sizes may want to assign the
[ and ] keys to a Touch
Strip. Sliding your finger up
or down the Touch Strip will
then change the brush size
without the need to reach for
the keyboard or access the
Photoshop BRUSHES
palette.
•
Single step operation: Press and release your finger on either end of the Touch Strip to zoom,
scroll, or issue the assigned keystroke function one step at a time.
Press and release for
single step operation.
Press and hold for
continuous operation.
•
Continuous operation: Press and hold your finger on either end of the Touch Strip to continuously
scroll. This is useful for scrolling through long documents or web pages.
See the electronic Software User’s Manual for detailed information on customizing the Touch Strips.
Working with your Cintiq
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SETTING UP YOUR WORK AREA
To minimize fatigue, organize your work area so you can work comfortably. Position Cintiq, the Grip
Pen, and your keyboard so they are easily accessible without unnecessary reaching. The pen display
tablet and any other displays should be positioned so you can view them comfortably with a minimum of
eyestrain.
You may want to experiment with the rotation pivot and the different Cintiq stand height adjustments to
determine what best fits your particular working style and tasks.
Here are some other points to keep in mind:
•
•
•
•
Take short breaks between tasks to stretch and relax your muscles.
•
Alternate between different modes of use.
Use a gentle grip when working with the pen.
Alternate tasks throughout the day.
Maintain a good posture at all times. Minimize awkward postures and repetitive movements that
cause discomfort. Change your position if you feel any discomfort due to your work position.
Note: Wacom makes no representation, promise or guarantee that Wacom products will cure or prevent, in
whole or in part, mouse-induced repetitive stress symptoms, injuries or conditions. Individual results may vary.
Always obtain competent medical advice to determine the most appropriate treatment for your specific
situation.
When the stand is closed, the pen
display unit can be freely rotated
on the pivot, just like a sheet of
paper. This provides you with the
freedom to adjust the display unit
for the greatest comfort and
accuracy of stroke while drawing
or editing.
Fully open the stand when you
want to work with Cintiq at a
fixed incline. You may also find
this a comfortable setting for
working with Cintiq in a handheld or lap position.
Tips:
•
Do not pull the cable out of its connection by accidentally moving the pen
display tablet too far from the converter unit or computer.
•
Consider using an optional pen tether to ensure your pen stays with your
pen display tablet.
•
Cintiq can also be mounted to articulated arms or other third-party stands
meeting the VESA 75 specification for display stands. For details, see
Using a mounting fixture on page 52.
Working with your Cintiq
Page 24
Adjust the stand to its middle
position for a more vertical view of
the display screen. This position is
common when your work requires
a large amount of keyboard input
and when presenting your work to
co-workers or clients.
12WX_Manual.fm Page 25 Thursday, September 20, 2007 3:49 PM
ADJUSTING DISPLAY INCLINE
•
To open the display stand, locate
and slide the stand latch to release
the stand. Unfold the stand from
the pen display casing.
•
To close the stand, gently fold the
stand back into the closed position
until the latch catches the stand.
When using the integrated display
stand, make sure that it is opened wide
enough to prevent the Cintiq from
tipping over.
Cushion
CAUTION Please hold the stand carefully as you
adjust it to prevent injury or damage to the
product. Be careful to not let your fingers
get caught in the gap of the stand
mechanism.
Working with your Cintiq
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ROTATING THE TABLET
When the pen display stand is in the closed position, the unit can be rotated. As you work, position
Cintiq by the main body; it will move on the rotation pivot.
ATTACHING THE ACCESSORY FEET
If you do not want to use the rotation pivot, you can install the optional rubber feet that came with your
product at any time. Simply remove the adhesive backing and attach each foot in a positioning
depression (located near each felted foot pad).
Note: Once installed, the accessory feet cannot be removed
Working with your Cintiq
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CUSTOMIZING
After you master the basics of using your Grip Pen on the Cintiq pen display, you may want to
customize the way the pen or pen display works. The Wacom Tablet control panel makes it easy to
customize Cintiq and the pen.
OPENING THE CONTROL PANEL
To open the control panel, use the Cintiq pen on the pen display tablet:
Windows. Click on the Windows START button and choose ALL PROGRAMS.
(For Windows 2000, choose the PROGRAMS group.) Then select WACOM
TABLET and choose the WACOM TABLET PROPERTIES option.
Macintosh. Open SYSTEM PREFERENCES from either the Dock, the Apple
menu, or from the APPLICATIONS folder. Then click on the WACOM TABLET
icon.
After opening the control panel, see Customization basics on page 28.
LEARNING MORE ABOUT CINTIQ
See the electronic Software User’s Manual for detailed information on customizing Cintiq.
To view the manual, open the Wacom Tablet Control Panel and click on the HELP button.
To read the Software User’s Manual before installing Cintiq, first insert the Wacom Pen Tablet Driver CD
into your computer’s CD-ROM drive. When the software menu appears, select the USER’S MANUAL
option.
You will need Adobe Reader or another .pdf viewer to view the manual.
Customizing
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CUSTOMIZATION BASICS
This manual describes only the basics of customizing Cintiq. For detailed information see the Cintiq
Software User’s Manual.
Open the Wacom Tablet control panel to customize your product. When you open the control panel, an
icon for the Grip Pen is displayed in the TOOL list and the appropriate tabs are displayed. To customize
the pen, make changes to the tab controls. Experiment with different settings to find what works best
for you. Any changes you make will take effect immediately, but you can always click DEFAULT to return
to the factory settings.
Note: Application-specific settings are for advanced users. This topic is covered in the Software User’s
Manual.
The upper portion of the control panel displays icons representing your
TABLET, TOOLs, and the APPLICATIONs with customized tool settings.
Choose FUNCTIONS
to customize your
ExpressKeys,
Touch Strips, and
Pop-up Menu
settings.
Choose GRIP PEN
to customize your
Grip Pen settings.
Tabs display
customizable
settings for the
selected tool.
Displays a dialog
box containing
information
about the tablet
and tablet
software,
including an
option to access
the DIAGNOSTICS
dialog box.
Resets the selected
tab to its default
settings.
Displays advanced options.
Customizing
Page 28
Closes the control panel.
Displays the electronic
Software User’s Manual.
12WX_Manual.fm Page 29 Thursday, September 20, 2007 3:49 PM
CALIBRATING CINTIQ
You must calibrate the pen display tablet in order to align the screen cursor with the position of the pen
on the display screen. This is required to adjust for parallax caused by the display screen cover glass
and coating. Set Cintiq in its working position, then follow the procedure below.
Important: When using a VGA connection,
make sure the Cintiq is properly adjusted
before calibrating the tablet. See Adjusting
clock and phase (VGA only) on page 35, and
Adjusting the display beginning on page 30.
•
•
•
•
•
•
In the Wacom Tablet control panel, select the
Grip Pen from the TOOL list and then select the
CALIBRATE tab.
If you are working with multiple displays, select
the MONITOR option corresponding to the
Cintiq display. (Only displays that are set to
one of the resolutions supported by Cintiq will
appear in the list.)
Click on the CALIBRATE... button to activate the
calibration screen.
Hold the pen and position your head as you
normally do when working with the tablet.
Use the pen tip to click on the center of the
crosshairs in the upper-left corner.
Then click on the center of the crosshairs that
are displayed in the lower-right corner.
Test the alignment by positioning the pen at a
few different points on the display. Click OK to
accept the calibration. Click TRY AGAIN to
recalibrate.
Be sure to read the directions in the calibration
screen for detailed instructions and additional
options. The calibration setting applies to all
applications.
Note: If more than one pen display tablet is
installed on your system, be sure to select the
Cintiq unit you are working with from the
control panel’s TABLET list.
Crosshairs
Adjustment pattern for clock and phase.
For details, see Adjusting clock and phase
(VGA only) on page 35.
Tip: If you prefer to see the screen cursor slightly offset from the actual position of the pen tip, calibrate by
clicking on a spot showing that offset from the crosshairs. For example, to have the screen cursor appear
1/10th of an inch above and to the left of the pen tip, calibrate by clicking on a spot 1/10th of an inch below
and to the right of the crosshairs.
Customizing
Page 29
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ADJUSTING THE DISPLAY
FACTORY PRESETS, AUTO-SYNC, AND COLOR CALIBRATION
Factory presets: For optimal display quality, set your video card to Cintiq’s native resolution of
1280 x 800 pixels (WXGA). See page 56 for signal specifications.
Auto-sync: The auto-sync function automatically sets the horizontal and vertical screen position, as
well as clock and phase. When connected as a VGA display, Cintiq attempts to automatically
synchronize to the incoming signal. At the native resolution of 1280 x 800, the vertical refresh
frequency must be set to 60 Hz. For other resolutions, auto-sync will function when the horizontal
frequency is between 30 to 82 kHz and the vertical frequency is between 50 to 75 Hz. If a specific
resolution and vertical refresh frequency are not supported, you will see an “invalid mode” message.
In this case choose a different resolution or refresh frequency.
If Cintiq does not automatically synchronize with the incoming signal in VGA mode, open the OSD
menu, select the VGA IMAGE menu option, and choose AUTO ADJUST to initiate display synchronization.
Additional screen display adjustments can be made using the OSD controls.
Color calibration: Changing the color, color temperature, contrast, brightness, or backlight from their
default settings will invalidate the ICC color profile that was included on the driver CD.
POWER SAVING
Cintiq conforms to VESA and ENERGY STAR® power saving guidelines.
When using Cintiq with a Display Power Management Signaling (DPMS) compliant computer or video
card, the display will automatically comply with the below power saving parameters. When these
power-saving functions are in effect, the screen display is darker than usual.
Computer mode
H-sync
V-sync
Video
Power consumption
Power lamp
Power ON
Yes
Yes
Active
50 W
Blue
Standby mode
No
Yes
Blanked
2W
Orange/blue*
Suspend mode
Yes
No
Blanked
2W
Orange/blue*
OFF Mode
No
No
Blanked
1W
Orange
* Depending on the specifications and settings of your computer and video card, the power light may only change
to orange when in standby and suspend modes.
Customizing
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ON SCREEN DISPLAY (OSD) SETTINGS
The Cintiq OSD function enables you to adjust and optimize a variety of display settings at the touch of
a button.
Make adjustments using the OSD
controls located on the converter unit.
1. MENU button
Press to open the OSD menu and to
accept changes you make to the
OSD settings.
ENTER button
Press to choose the highlighted
menu option.
(left / down)
(right / up)
2. Selection buttons
Use the up or down buttons to toggle between menu
options, and to increase or decrease the value of a
selected setting. (See the following pages for a detailed
description of working with the OSD menu.)
Note: All settings are automatically saved when the OSD menu closes and will be used the next time the unit
receives a similar video signal. This is applicable to all display modes. If you make changes to the display
appearance and cannot return to the original settings, go to the RESET menu and select the FACTORY RESET
option to return Cintiq to its original factory defaults.
Customizing
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The basic process for working with the OSD is as follows:
•
•
Press the MENU button to
open the OSD main menu.
Press the up or down
buttons to toggle between
the main menu icons.
Then press the ENTER
button to choose the
highlighted icon.
The Main Control icon displays a DVI or VGA identifier,
depending on which video interface is currently in use.
•
Press the up or down
buttons to toggle between
menu options. Press the
ENTER button to choose
the highlighted option.
Note that some options,
such as POSITION, are not
available when in DVI
mode.
•
Press the up or down buttons to select a setting for
adjustment. Press the ENTER button to choose the
highlighted setting.
Note that some settings may not be available when
in DVI mode.
Use the up or down buttons to increase or
decrease the setting value.
Press the MENU button to accept your changes.
Note: After changing a setting, the OSD menu will
automatically close after a few moments of
inactivity. You can also continue to press MENU in
order to back out of the OSD menu. All settings
are automatically saved when the OSD menu
closes. If you make changes to the display
appearance and cannot return to the original
settings, go to the RESET menu and select the
FACTORY RESET option to return Cintiq to its
original factory defaults.
See the following pages for details about the OSD
menu options.
•
•
Customizing
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When you open the On Screen Display, the main menu icons are displayed.
Main Control.
Provides options (DISPLAY,
IMAGE, POSITION, and
COLOR) that enable you to
fine tune your display
settings. See below for
details.
Reset.
Returns the display
parameters of the current
mode to their factory default
settings.
OSD Control.
Provides options that enable
you to customize the OSD
menu. See next page.
Language.
Allows you to choose the language in which the
OSD menu will be displayed.
DISPLAY menu options are as follows:
•
BRIGHTNESS. Increases or decreases the image brightness.
•
CONTRAST. Increases or decreases image contrast.
Note that changes in contrast may affect color accuracy.
•
BACKLIGHT. Increases or decreases the backlight brightness
level.
IMAGE menu options are as follows:
•
SCALING. Enables you to choose how the image is displayed
when working at resolutions below 1280 x 800. 1:1 displays
the image at the actual resolution. FULL resizes the image
to fill the whole screen. ASPECT resizes the image to fill as
much of the screen as possible while maintaining the correct
aspect ratio.
•
AUTO ADJUST. (VGA only.) Choose this function to
automatically optimize the display screen image.
•
PHASE. (VGA only.) Synchronizes the signal timing of the
pen display to that of your graphics card. Use this
adjustment when you experience an unstable or flickering
image, or horizontal distortion lines.
•
CLOCK. (VGA only.) Changes the display data frequency to
match that of your graphics card. Use this adjustment when
you experience an unstable or flickering image, or vertical
distortion lines.
Customizing
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POSITION menu options (VGA only) are as follows:
•
VERTICAL. Changes the vertical position of the image.
To automatically adjust, use the AUTO ADJUST option.
•
HORIZONTAL. Changes the horizontal position of the image.
To automatically adjust, use the AUTO ADJUST option.
COLOR menu options are as follows:
•
TEMPERATURE. Enables you to adjust the pen display color
temperature. Provides color temperature settings for
6500˚ and 9300˚ Kelvin, as well as DIRECT and CUSTOM
options.
•
DIRECT displays the colors directly from the video card
without any adjustment.
•
RED, GREEN, BLUE. After selecting the CUSTOM color
option, you can independently adjust the RED, GREEN, and
BLUE display colors.
Note: Manual changes made to the color settings will
invalidate the Cintiq color profile.
OSD Control menu options are as follows:
•
VERTICAL. Adjusts the vertical position of the OSD menu
window.
•
HORIZONTAL. Adjusts the horizontal position of the OSD
menu window.
•
TRANSPARENCY. Changes the opaqueness of the OSD
menu background.
•
TIME OUT. Use this option to set the amount of time the
OSD menu will remain displayed with no user input.
Customizing
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ADJUSTING CLOCK AND PHASE (VGA ONLY)
Some computers and video cards may not allow the auto-sync function to fully work when Cintiq is first
connected. If some portion of text appears blurred, open the OSD menu, go to the VGA IMAGE menu,
and select AUTO ADJUST. If the image is still blurred, adjust the clock and phase manually by following
the procedure below. For optimal display quality, set your video card to Cintiq’s native resolution of
1280 x 800 pixels.
•
•
•
•
•
•
•
In the Wacom Tablet control panel, select the
CALIBRATE tab.
If you are working with multiple displays, be
sure the display corresponding to Cintiq is
selected in the MONITOR menu.
Click on the CALIBRATE... button to activate the
calibration screen.
Using the OSD controls, open the OSD main
menu. Select the IMAGE and CLOCK options.
Then adjust the clock level so that the pattern
of fine vertical stripes displays evenly.
(For details on changing the OSD settings, see
On Screen Display (OSD) settings on
page 31.)
Next, in the OSD menu select the IMAGE and
PHASE options. Adjust the phase level so that
the adjustment pattern shows clearly.
After completing these adjustments, exit the
OSD menu.
Click on the CANCEL button or press ESC to
exit the calibration screen.
Adjustment pattern for clock and phase.
Customizing
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TROUBLESHOOTING
Most of the time your pen display tablet will work flawlessly. But if you are having trouble, Wacom
recommends you do the following:
1. If the Wacom tablet driver failed to load properly, first perform the recommended action in any error
message that may appear on your screen. If that does not solve the problem, continue with the
troubleshooting procedures in this chapter.
2. If Cintiq does not function properly, refer to the troubleshooting sections on the following pages.
See also Display troubleshooting on page 40, or look in the Pen tablet troubleshooting on page 43.
Your problem may be described there and you can try the solution offered.
3. Open the Wacom pen display Read Me file for late-breaking information.
4. If you are having a compatibility conflict between Cintiq and a new hardware or software product,
see Obtaining driver downloads on page 49 for information on downloading an updated software
driver. Wacom periodically updates the software driver to maintain compatibility with new products.
5. Check the FAQs (Frequently Asked Questions) on the Wacom web site for your region.
6. If you have tried the suggestions in this manual and still cannot resolve the problem, then contact
Wacom for Technical Support. See the Read Me file for information on where to obtain support for
your region.
TESTING CINTIQ
1. If the Cintiq power LED does not light, check the following:
•
First verify that the green light on the power adapter is on. If the light is not on, check that the
power cable is properly connected to the power adapter and to an active AC outlet.
•
•
Check that the power adapter cable is securely connected to the Cintiq converter unit.
Check also that the Cintiq integrated cable is properly connected to the converter unit and that
the Cintiq power switch is turned on. (To unplug the cable, squeeze the connector side clips to
release the connector.) The Cintiq power LED will glow orange or blue whenever Cintiq is on.
Important: Use only the AC adapter that came with your pen display. Other adapters may
damage your product.
Troubleshooting
Page 36
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2. If there is no display:
•
Make sure that your computer is turned on. The power LED will light blue when the proper
video signal is received, and orange if there is no video signal or if the computer is in a power
saving mode.
•
Verify that the Cintiq converter unit is properly connected to an active DVI-I, DVI-D, or VGA
connector and that the DVI/VGA switch on the converter unit is set to the correct video setting.
•
Check that your video card has been properly installed and is functional. If you have another
display that is compatible with your video card, you can connect that display to the card in order
to verify that the video card is operating correctly.
3. Verify that the tablet and Grip Pen are working:
•
•
Press the pen tip against the display and verify that the status LED lights blue.
•
Be sure that the USB port to which you are connecting has not been disabled. It may be
necessary to check your system BIOS setting to verify that you have connected Cintiq to an
active USB port.
•
The status LED will light blue when Cintiq is registered as a USB device and the pen tip is
pressed against the display.
If the LED does not light, verify that Cintiq’s USB cable is properly connected between the
converter unit and an active USB port. If the cable is plugged into a USB hub, try plugging it
directly into the USB port on your computer.
4. Check the pen. If you cannot make a selection on the display screen with the pen:
•
Test the pen by pressing the pen tip or the eraser against the surface of the pen display tablet.
The status LED should light blue.
•
Now, without applying pressure to the pen tip but keeping the pen within 5 mm (0.2 inch) of the
pen display tablet surface, press the side switch. The status LED should again light blue.
•
If the status LED does not light blue for these tests, be sure you are using the correct pen that
came with Cintiq.
•
See Testing controls and input tools on page 38 and Testing a pen on page 39 for more
information.
If you are still having problems, you may have a defective pen or pen display tablet.
Troubleshooting
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TESTING CONTROLS AND INPUT TOOLS
If the Grip Pen, or the Cintiq ExpressKeys or Touch Strips do not work as you expect, it is a good idea to
first check the assigned functions or reset them to their default conditions. A quick way to reset a pen to
its default settings is to remove it from the TOOL list by clicking on the list’s [ – ] button. After the pen has
been removed, place it back onto the display screen surface and the pen will be re-added to the TOOL
list with its default settings.
Open the Wacom Tablet control panel and click on the ABOUT button. In the dialog box that appears,
click on the DIAGNOSE... button to open the DIAGNOSTICS dialog box. The DIAGNOSTICS dialog box
displays dynamic information about the Cintiq pen display tablet and pen. This information is used
when testing Cintiq and your input tool(s).
If more than one Cintiq unit is connected to your system, be sure to select the unit for which you are
testing in the TABLET INFO column.
Note: When testing your tool buttons, if a button is set to POP-UP MENU or OPEN/RUN..., that function will occur
when the button is pressed. In this case you may want to change that button’s function before testing.
TESTING THE EXPRESSKEYS
1. With the DIAGNOSTICS dialog box open, observe the TABLET INFO column as you test the
ExpressKeys. If you have more than one Cintiq unit connected to your system, be sure to select
the unit you are testing from the TABLET INFO column.
2. Test the ExpressKeys by pressing them one at a time. Each time you press a key, its number will
be displayed next to either the LEFT KEYS or RIGHT KEYS category, depending on which keys group
you are testing. (See Using the ExpressKeys on page 22 for details on the button numbers
reported.)
When you are done, click the CLOSE button to exit the dialog box.
TESTING THE TOUCH STRIPS
1. With the DIAGNOSTICS dialog box open, observe the TABLET INFO column as you test each Touch
Strip. If you have more than one Cintiq unit connected to your system, be sure to select the unit you
are testing from the TABLET INFO column.
2. Slide your finger up or down along the entire length of the Touch Strip you want to test. As you
touch and move your finger along the Touch Strip, a number will indicate the current finger position
for the respective Touch Strip next to LEFT TOUCH STRIP or RIGHT TOUCH STRIP.
When you are done, click the CLOSE button to exit the dialog box.
Troubleshooting
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TESTING A PEN
1. While observing the POINTING DEVICE INFO column, bring your pen within 5 mm (0.2 inch) of the
display screen. A value for PROXIMITY, the DEVICE NAME, DEVICE TYPE, and a DEVICE S/N (serial
number) should be displayed. If you have more than one Cintiq unit connected to your system, be
sure to select the unit for which you are testing a pen in the TABLET INFO column.
2. Move your tool along the tablet surface. The X and Y DATA values should change to reflect the tool
position.
3. Test your pen switches. The Cintiq status LED should light blue each time you click with the tool tip,
press the side switch, or press the tool’s eraser to the display screen.
•
Press on the display screen surface with the tool tip – the SWITCHES state and PRESSURE value
should change. (PRESSURE should change from approximately 0% with no pressure applied to
approximately 100% when full pressure is applied.)
•
Next, press the side switch without pressing the tip to the tablet – the SWITCHES state should
change. (For the Grip Pen, do this for both positions of the DuoSwitch.)
Pen
Tip = 1, DuoSwitch (lower position) = 2,
DuoSwitch (upper position) = 3, Eraser = 1
Airbrush
Tip = 1, Side Switch = 2, Eraser = 1
•
Press the tool’s eraser to the display screen – the SWITCHES state and PRESSURE value should
change. (PRESSURE should change from approximately 0% with no pressure applied to
approximately 100% when full pressure is applied.)
•
For the optional Airbrush, move the fingerwheel forward – the WHEEL value should decrease to
a value of approximately 0 when the fingerwheel is all the way forward. Move the fingerwheel
backward – the WHEEL value should increase to approximately 1000 when the fingerwheel is all
the way back.
4. Test tilt for the x-axis by moving the pen from a vertical position toward the right; the X TILT value
should change from approximately 0 to +60. Now move the tool to the left of vertical; the X TILT
value should change from approximately 0 to -60.
5. Test the tilt for the y-axis by moving the pen from a vertical position toward the bottom of the tablet;
the Y TILT value should change from approximately 0 to +60. Now move the tool toward the top of
the tablet; the Y TILT value should change from approximately 0 to +60.
6. For the optional 6D Art Pen, test the rotation feature by placing the pen tip on the display screen
surface and slowing rotating the pen on its axis. The ROTATION value should change as you rotate
the pen.
7. When you are done, click on the CLOSE button to exit the dialog box.
Troubleshooting
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DISPLAY TROUBLESHOOTING
If you encounter problems with the Cintiq display, see the following tables; your problem may be
described here and you can try the solution offered. For more information about color issues, see the
documentation that came with your operating system or applications.
GENERAL DISPLAY PROBLEMS
No display. The power LED
is off.
•
Verify that the AC power adapter light is on and the power
cable is securely plugged into the Cintiq converter unit’s
power receptacle. Check that the Cintiq cable is properly
connected to the converter unit. (To unplug the Cintiq cable,
squeeze the connector side clips to release the connector.)
Check also that Cintiq’s power switch is turned on.
No display. The power LED is
lit blue.
•
Check the contrast, brightness, and backlight controls.
Adjust as necessary, or open the OSD menu, go to the RESET
menu and select the FACTORY RESET option.
The power LED is lit orange.
No display or a “no sync”
message briefly appears on
your display screen.
•
Your computer may be in a power management mode.
Touch the pen tip to the Cintiq display screen, move the
mouse, or depress any key on your keyboard.
•
Turn off both your computer and the Cintiq pen display, and
check the video cable for bent or broken connector pins.
Check also the Cintiq integrated cable connector.
Then properly reconnect the cables and turn on Cintiq and
your computer.
•
Verify that the DVI/VGA switch is properly set. Restart your
computer after changing the position of the switch.
•
•
•
•
Verify that the video card is properly installed.
No display or a “cable
disconnect” message briefly
appears on your display
screen.
Troubleshooting
Page 40
Check that your computer is turned on.
Verify that the video cable is properly connected.
Turn off both your computer and the Cintiq pen display, and
check the video cable for bent or broken connector pins.
Check also the Cintiq integrated cable connector. (To unplug
the Cintiq cable, squeeze the connector side clips to release
the connector.) Then properly reconnect the cables and turn
on Cintiq and your computer.
12WX_Manual.fm Page 41 Thursday, September 20, 2007 3:49 PM
An “invalid mode” message
briefly appears on your display
screen.
The image appears multiple
times on the display.
When a still image is displayed
for a long period of time without
refreshing the screen, an afterimage remains for a short
period of time.
Color quality is inaccurate.
The color white does not
display as white.
•
The input signal frequency is incorrectly set or not compatible
with Cintiq. Set the refresh rate (vertical frequency) to 60 Hz
(or between 50 and 75 Hz if you are using a resolution of less
than 1280 x 800 pixels). If your video card driver supports
adjustment of the horizontal frequency, make sure it is set to
some value between 30 and 82 kHz. On a single display
system you will need to connect a different display to change
the refresh rate.
•
•
•
The resolution is set too high (1280 x 800, maximum).
•
Use a screen saver or other power management feature.
•
Open the OSD menu, go to the RESET menu, and select the
FACTORY RESET option.
•
Be sure the Cintiq color profile has been installed and is
selected as the profile for use with your operating system and
applications.
•
Any changes to the contrast setting should be made in small
increments as changes in contrast may affect color accuracy.
•
Be sure the Cintiq color profile has been installed and is
selected as the profile for use with your operating system and
applications.
•
Verify also that the display is operating at the factory default
settings. If that is not sufficient, then adjust color as
necessary. For details on color management, see your
operating system and application documentation.
•
Verify that the video cable is fully connected.
Set the display properties to detect plug and play displays.
Do not extend the video cable. Do not use an input selector
switch box.
Troubleshooting
Page 41
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VGA PROBLEMS
The display ripples or flickers.
The display is not clear. Text or
other portions of the screen
appear blurred.
•
Open the OSD menu, go to the IMAGE menu, and select the
AUTO ADJUST option. If necessary, manually adjust the clock
and phase settings.
•
Verify that the display adapter or video card matches the
specifications for Cintiq.
•
•
•
•
Adjust the refresh rate in the Display Properties control panel.
Set the display resolution of your video card to 1280 x 800.
Turn off the Cintiq, then turn it back on.
Open the OSD menu, go to the IMAGE menu, and select the
AUTO ADJUST option. If necessary, manually adjust the
brightness, clock and phase settings.
The display and LCD panel are
not lined up. The display size is
not correct.
•
Open the OSD menu, go to the IMAGE menu, and select the
AUTO ADJUST option. If necessary, manually adjust clock and
phase, and horizontal and vertical position. Note that some
video cards may not show the display in proper sizing.
The display ripples or shows a
moiré pattern. The display
color is not even.
•
Open the OSD menu, go to the IMAGE menu, and select the
AUTO ADJUST option. If this does not solve the problem, go to
the RESET menu and select the FACTORY RESET option to set
the display back to the factory default settings.
•
Open the OSD menu, and as necessary adjust clock and
phase.
Troubleshooting
Page 42
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PEN TABLET TROUBLESHOOTING
If you encounter problems with the Cintiq pen, see the following tables. Your problem may be described
here, and you can try the solution offered. Be sure you refer to the Cintiq Read Me file for the latest
information.
For additional information, visit Wacom’s web site at http://www.wacom.com/productsupport
GENERAL PROBLEMS
The computer does not
have an available USB port.
The pen display power LED
is off.
The pen works only in
mouse mode, and does
not draw with pressure
sensitivity.
The pen does not draw with
pressure sensitivity.
Clicking is difficult.
The pen selects everything
or will not stop drawing.
Check if there is an available USB port on a USB hub. If not
available, you will need to add a USB hub or USB card.
Make sure the pen display power switch is turned on.
Check that the AC power adapter is plugged into both the pen display
converter unit and an active power outlet, and that the green light on
the power adapter is on. Check also that the pen display cable is
properly connected to the converter unit. (To unplug the Cintiq cable,
squeeze the connector side clips to release the connector.)
Use only the power adapter that came with the pen display; other
adapters may damage your product.
The tablet driver software was not installed or did not load properly.
Make sure the tablet driver software is installed and functioning.
Install the pen tablet driver software in accordance with the
instructions found in the Installation section of this manual.
Some applications require that you turn on the pressure capabilities
within the application or selected tool before the pen will respond as a
pressure-sensitive tool.
Open the Wacom Tablet control panel and go to the PEN tab.
Try using a lighter TIP FEEL.
Open the Wacom Tablet control panel and go to the PEN tab.
Move the TIP FEEL slider toward FIRM, or select the DETAILS... button
and increase the CLICK THRESHOLD setting. If this does not help, see
Testing Cintiq on page 36.
Troubleshooting
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Double-clicking is difficult.
The eraser selects
everything or will not stop
erasing.
You notice a delay at the
beginning of pen strokes.
You have to press hard with
the pen when clicking or
drawing.
The pen tip does not
function.
Changing the function
settings for an input tool has
no effect.
Troubleshooting
Page 44
Be sure you are quickly tapping the display screen twice in the same
place on the pen display tablet’s active area. Wacom recommends
using the side switch to double-click.
Open the Wacom Tablet control panel and go to the PEN tab.
Try increasing the TIP DOUBLE CLICK DISTANCE or using a lighter TIP
FEEL.
Windows: Try setting your system to launch programs with a single
click. See Basic pen operations on page 19.
Open the Wacom Tablet control panel and go to the ERASER tab.
Move the ERASER FEEL slider toward FIRM, or select the DETAILS...
button and increase the CLICK THRESHOLD setting. If this does not
help, see Testing Cintiq on page 36.
Open the Wacom Tablet control panel and go to the PEN tab.
Try decreasing the TIP DOUBLE CLICK DISTANCE. If that does not
work, try dragging the TIP DOUBLE CLICK DISTANCE slider to the OFF
position in order to turn off double-click assist.
Open the Wacom Tablet control panel and go to the PEN tab.
Move the TIP FEEL slider toward SOFT, or select the DETAILS... button
and decrease the SENSITIVITY and CLICK THRESHOLD settings.
Be sure you are using the pen that originally came with your pen
display tablet, or an Intuos3 pen. Other pens may not function
properly on the Cintiq pen display.
Make sure the status LED lights blue when the pen tip is pressed.
If the LED does not light, verify that the USB cable is plugged into an
active USB port on your computer or on a USB hub.
If the LED still does not light, you may have defective hardware
(see Troubleshooting on page 36).
Open the Wacom Tablet control panel. Check the control panel’s PEN
tab and verify that the tip is assigned to a CLICK function.
Make sure that you change the settings for the tool and application
that you are using. See the electronic Software User’s Manual for
details on working with multiple tools and with application-specific
settings.
12WX_Manual.fm Page 45 Thursday, September 20, 2007 3:49 PM
The pen side switch does
not work.
The pen tip and screen
cursor do not properly line
up.
The screen cursor moves
but does not jump to the
pen tip location on the
display screen, and does
not follow the pen tip when
the pen is moved across the
display.
When using Cintiq on a
multiple display system, you
cannot use the pen to
control the other display(s).
Be sure you are using the pen that originally came with your pen
display tablet, or an Intuos3 pen. Other pens may not function
properly.
Be sure you press the side switch when the pen tip is within 5 mm
(0.2 inch) of the pen display tablet’s active area – do this without
pressing down on the pen tip.
From the Wacom Tablet control panel, verify that the side switch is set
to the proper function you are expecting to occur for the application
(and input tool) you are using. Check also which SIDE SWITCH MODE
option is selected. (These options are accessed by clicking on the
control panel OPTIONS... button.)
Make sure the status LED lights blue when you press the side switch.
If the LED does not light, verify that the USB cable is plugged into an
active USB port on your computer or on a USB hub.
If the LED still does not light, you may have defective hardware
(see Troubleshooting on page 36).
Open the Wacom Tablet control panel and select the CALIBRATE tab.
Continue with Calibrating Cintiq on page 29.
Make sure the Wacom tablet driver has loaded properly by opening
the Wacom Tablet control panel. If the driver did not load you will see
an error message. If an error message appears, reboot your
computer. If the problem persists, see the Installation instructions
and reinstall the Wacom tablet software. (For Macintosh, you must
restart your computer after installing the Wacom tablet driver for
proper tablet operation.)
If you have customized the side switch on your pen to toggle between
PEN mode and MOUSE mode, make sure that your pen display tablet
is operating in PEN mode.
Make sure that one of the ExpressKeys is set to DISPLAY TOGGLE,
and then press that key to cycle between pen control for the Cintiq
and your other displays. See the electronic Software User’s Manual
for details on working with DISPLAY TOGGLE.
You can also use your pen to control the other displays in MOUSE
mode. To use MOUSE mode, first set the pen’s DuoSwitch to MODE
TOGGLE.... Then use the switch to toggle between PEN mode and
MOUSE mode.
Troubleshooting
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The line you are drawing
does not line up with the
location of the screen
cursor in paint applications.
You suspect the pen tablet
preferences may be
corrupted, or want to make
certain that all settings are
at their factory defaults.
To function properly, some applications require that the pen is set to
PEN mode. Make sure the pen has not been toggled to MOUSE mode.
If the pen is set to PEN mode and the problem still exists, then you
may have a corrupted preferences file. Follow the instructions in the
next tip to create a new preferences file.
Delete the pen tablet preferences as follows:
Windows: Click the START icon and select ALL PROGRAMS.
Then select WACOM TABLET and TABLET PREFERENCE FILE UTILITY.
In the dialog box that appears, click on the REMOVE MY PREFERENCE
FILE button to delete the preferences for the current user. To delete
preferences for multiple users on Windows Vista or XP systems, click
on the REMOVE ALL PREFERENCE FILES button. Note that
administrator rights are required to delete preferences for all users.
Relaunch any currently open tablet-aware applications that you may
be running.
Macintosh: For a single user, delete the tablet preferences by first
choosing your HOME folder from the GO menu. Then open your home
LIBRARY folder. Within your home LIBRARY folder, open the
PREFERENCES folder and delete the COM.WACOM.WACOMTABLET.PREFS
file. Log out, then log back in. When the tablet driver loads, it will
create a new preferences file with the factory defaults.
For multiple users, delete all tablet preferences by first opening the
main APPLICATIONS folder. Then open the WACOM TABLET folder and
run the REMOVE WACOM TABLET utility. When the utility starts, click on
the REMOVE ALL PREFERENCE FILES button. The tablet driver will be
restarted, creating new preferences files with the factory defaults.
Recalibrate the tablet.
Note: Do not manually remove the WACOM TABLET.PREFPANE file from
the main LIBRARY PREFERENCEPANES folder. This file is only to be
removed when uninstalling the tablet software driver, and then only when
using the REMOVE WACOM TABLET utility
The screen cursor moves
erratically or jumps around
on the display screen when
another tablet is connected
to your computer.
Troubleshooting
Page 46
The tablet portion of Cintiq emits electromagnetic waves at a certain
frequency. If another tablet is too closely placed to Cintiq it may
interfere with screen cursor positioning. If this occurs, move the
tablet further away from Cintiq.
12WX_Manual.fm Page 47 Thursday, September 20, 2007 3:49 PM
WINDOWS-SPECIFIC PROBLEMS
After changing right- and
left-handed settings in the
computer’s mouse control
panel, the pen tip no longer
functions properly.
Restart Windows for your Wacom tool settings to be correctly
recognized.
MACINTOSH-SPECIFIC PROBLEMS
At startup, a dialog box
appears telling you that
either the driver failed to
load or the tablet
preferences have not yet
been created.
Inkwell does not work
correctly with Cintiq.
The pen display tablet was not detected at startup. Make sure the
USB interface cable is securely connected to the converter unit and
to an active USB port on your computer. Make sure also that Cintiq’s
power light is on and is glowing blue. If your pen display tablet is
plugged into a USB hub, make sure the hub is connected and active.
If this does not correct the problem, see Troubleshooting on page 36.
From the GO menu, select the UTILITIES folder and launch the SYSTEM
PROFILER. Select USB from the HARDWARE section of the CONTENTS
list. A Wacom USB pen display tablet model should be listed. If a
pen display tablet model is not listed, check the pen display’s USB
cable connection or try plugging the pen display into a different USB
port.
If this does not help, contact Wacom for Technical Support.
See Technical support options on page 48.
There may be a problem with the Inkwell preferences. Remove the
damaged preference files as follows. They will be recreated when
you enable handwriting recognition.
1. From the Apple menu, choose SYSTEM PREFERENCES. From the
System Preferences menu, choose SHOW ALL and select INK.
Then turn off handwriting recognition.
2. From the GO menu, choose your HOME. Open the LIBRARY and
PREFERENCES folders. Then remove the following preferences:
•
•
•
com.apple.ink.framework.plist
com.apple.ink.inkpad.plist
com.apple.ink.inkpad.sketch
3. Go back to SYSTEM PREFERENCES and INK, and then enable
handwriting recognition.
4. Test the Inkwell function using your Wacom pen display tablet
and pen.
5. If this procedure does not resolve your problem with Inkwell,
contact Apple Support for further assistance. Wacom is not the
software manufacturer for Inkwell and we are limited in our
abilities to support a third-party software application.
Troubleshooting
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TECHNICAL SUPPORT OPTIONS
If you have a problem with your Cintiq pen display, first check the Installation section in this guide to
make sure the unit is installed correctly. Then review the Troubleshooting procedures.
If you cannot find the answer in this guide, you may find updated information about your problem in the
appropriate Read Me file for your platform (located on the Wacom Pen Tablet Driver CD). You can also
check the product FAQs (Frequently Asked Questions) on the Wacom web site for your region.
If you have an Internet connection you can download the latest software drivers from the Wacom web
site for your region. See Obtaining driver downloads on page 49.
If you cannot solve the problem and you think your Wacom product is not working properly, contact the
Wacom support staff for the area where your product was purchased. See the Wacom tablet Read Me
file, located on the Wacom Pen Tablet Driver CD, for contact information.
When you call, you should be at your computer with the following information available:
•
•
•
This manual.
•
•
•
•
•
•
•
The make and model of your computer, and operating system version number.
Pen display tablet serial number. (See the label on the back of the unit.)
Driver version number. (See the Wacom Pen Tablet Driver CD or click on the Wacom Tablet control
panel ABOUT button.)
The make, model, and connection type of your video card.
A list of peripheral devices attached to your computer.
The software application and version you were using when the problem occurred.
The exact wording of any error message that appeared on your screen.
What happened and what you were doing when the problem occurred.
How you tried to solve the problem.
Troubleshooting
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OBTAINING DRIVER DOWNLOADS
Wacom periodically updates the pen tablet software driver to maintain compatibility with new products.
If you are having a compatibility problem between your Cintiq pen display and a new hardware or
software product, it may be helpful to download a new Wacom tablet software driver (when available)
from the Internet.
USA, Canada, Central and South America
Worldwide Web:
http://www.wacom.com/productsupport
Driver downloads.
Europe, Middle East and Africa
Worldwide Web:
http://www.wacom.eu
Software updates.
Anonymous FTP Site:
ftp://ftp.wacom.eu/pub/
Software updates.
http://tablet.wacom.co.jp
Software updates. (Japanese)
http://www.wacom-asia.com
Software updates. (English)
http://www.wacom.com.cn
Software updates.
(Simplified Chinese)
http://www.wacomdigital.co.kr
Software updates. (Korean)
http://www.wacom.com.tw
Software updates.
(Traditional Chinese)
Japan
Worldwide Web:
Asia Pacific (English)
Worldwide Web:
China
Worldwide Web:
Korea
Worldwide Web:
Taiwan
Worldwide Web:
Troubleshooting
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APPENDIX
CARING FOR CINTIQ
Keep the Grip Pen and your Cintiq LCD screen surface clean. Dust and dirt particles can stick to the
pen and cause excessive wear to the display screen surface. Regular cleaning will help to prolong the
life of your LCD screen surface and pen. Keep Cintiq, the converter unit, and the Grip Pen in a clean,
dry place and avoid extremes in temperature. Room temperature is best. Cintiq, the converter unit,
and the Grip Pen are not made to come apart. Taking apart the product will void your warranty.
Important: Take care to never spill liquids onto the pen display tablet, converter unit, or pen.
Be especially careful of getting the display, tablet ExpressKeys, Touch Strips, converter unit, or
pen buttons, tip, and eraser wet – they contain sensitive electronic parts that will fail if liquids
enter them.
CLEANING
To clean the Cintiq or converter unit casing or the Grip Pen, use a soft, damp cloth; you can also
dampen the cloth using a very mild soap diluted with water. Do not use paint thinner, benzine, alcohol,
or other solvents to clean the unit casing or pen.
To clean the display screen, use an anti-static cloth or a slightly damp cloth. When cleaning, apply only
a light amount of pressure to the display screen and do not make the surface wet. Do not use detergent
to clean the display screen; this may damage the coating on the screen. Please note that damage of
this kind is not covered by the manufacturer’s warranty.
Appendix
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REPLACING THE PEN TIP
The pen tip (nib) will wear with normal use. Excessive pressure will cause the nib to wear sooner.
When the nib gets too short or develops a sharp edge, replace it with one of the extra nibs that came
with the pen.
To remove the old nib:
Clasp it with a Wacom nib extractor, pair of
tweezers, needle-nosed plier, or similar
instrument and pull the old nib straight out of
the pen.
To insert a new nib:
Slide it straight into the barrel of the pen.
Firmly push the nib until it stops. The new nib
will slide into the correct position.
WARNING Prevent children from swallowing the pen tip or side switch. The pen tip (nib)
or side switch may accidentally be pulled out if children are biting on them.
If the pen nib wears and becomes angular, it may damage the coating on the Cintiq display screen.
To avoid this, periodic nib replacement is recommended.
Important: When the pen is not in use, place it in the pen stand or lay it flat on your desk.
To maintain the sensitivity of your pen, do not store the tool in a container where it will rest on
its tip or eraser.
Appendix
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USING A MOUNTING FIXTURE
Cintiq can be attached to any mounting fixture
conforming to the VESA 75 standard. This
requires four M4 Regular screws (4 mm
diameter with 0.7 mm pitch) with a clearance
depth of no more than 6 mm.
Exceeding the screw length may result in
damage to the display.
Attaching to a fixture:
1. Turn off your computer and power off Cintiq. Disconnect the power cable from the converter unit,
and then the Cintiq cable from the converter unit.
2. Close the Cintiq stand and place the unit face down on a flat, soft surface (such as a cloth spread
across a desktop).
3. Firmly attach Cintiq to the fixture using four M4 Regular screws (4 mm diameter with 0.7 mm pitch).
Important: Make sure the screw clearance depth does not exceed 6 mm, or the screws will
damage the Cintiq.
CAUTION When attaching Cintiq onto a VESA standard fixture, be sure to follow all instructions
in the documentation supplied by the fixture manufacturer. If improperly secured, the
unit could fall, resulting in damage to the unit or physical injury.
4. Reattach the Cintiq cable to the converter unit.
Removal from the fixture:
To remove the fixture at a later time, reverse the above steps.
Appendix
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PEN AND DIGITAL INK CAPABILITIES IN WINDOWS VISTA
Microsoft Windows Vista provides extensive support for pen and touch input. When using Cintiq with a
computer running Windows Vista, your experience is enhanced by powerful note taking, handwriting
recognition, fast navigation, and other digital inking options designed to give you quick, intuitive results
with the Wacom pen.
•
Note taking. Use your Wacom pen to jot notes and capture quick sketches in Windows Journal.
Journal simulates a physical notebook, but with the advantages of digital note taking – you can
choose from a variety of pen, marker, and highlighter tools, plus an eraser that is easily activated by
the eraser end of your Wacom pen. Journal also includes a powerful search engine that can even
locate your handwritten content.
•
Handwriting recognition. Because Windows Vista includes powerful handwriting recognition
capabilities, you can use your Wacom pen to quickly enter handwritten information anywhere the
computer accepts typed input. You can convert your handwritten content to typed text at any time.
•
Gestures. Use your Wacom pen to make simple gestural movements on the tablet to trigger
customizable actions for navigation, editing, and other functions. To customize your gestures,
select the FLICKS tab in the PEN AND INPUT DEVICES control panel.
•
Digital Ink in Microsoft Office 2007. Use your Wacom pen to full advantage with the enhanced
digital mark-up and inking tools available in Microsoft Office 2007 applications running on Windows
Vista. Found on the REVIEW tab within applicable applications, these tools provide a consistent set
of inking options. For quick access, you can add specific inking tools to the Quick Access Toolbar
located at the top of each application.
Note that the following workarounds in the pen tablet driver improve drawing performance in Vista:
•
The Vista Pen Flicks and ‘press-and-hold-to-right-click’ features are disabled in graphics
applications using the Wintab API.
•
There is no pressure sensitivity in Journal and other Vista Ink features when both the Flicks and
‘press-and-hold-to-right-click’ features are disabled in the Vista PEN AND INPUT DEVICES control
panel.
Appendix
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ABOUT THE WINDOWS VISTA TABLET PC INPUT PANEL
The Windows Vista Tablet PC Input Panel enables you to use handwriting or an on-screen keyboard to
directly enter text with your Wacom pen. There are a number of ways to launch the Input Panel:
•
Click on the Input Panel icon which appears when you move the screen cursor into a text entry
area.
•
•
Click on the Input Panel tab, located by default on the left edge of the display screen.
Click on the Tablet PC Input Panel icon located on the Windows taskbar. If the icon is not visible,
right-click on the taskbar, select TOOLBARS, and TABLET PC INPUT PANEL.
To customize the Input Panel:
1. First open the Input Panel and then click on TOOLS in the menu bar.
2. Select OPTIONS to open the Input Panel Options dialog box.
3. Customize the Input Panel settings for the way you like to work.
To learn more about using your Wacom pen in Microsoft Windows Vista and Office 2007, study the
documentation that came with your system and Microsoft Office applications. Be sure to take
advantage of the Windows Vista training tools, including the Tablet PC tutorial, available from Microsoft.
You can visit also the Wacom web site at www.wacom.com/vista for additional information on working
with your Wacom pen in Windows Vista.
Appendix
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UNINSTALLING CINTIQ
Follow the appropriate procedure below to remove the Wacom tablet software and Cintiq pen display
from your system.
Important: When you remove the Wacom tablet software from your system, your Wacom tablet
will no longer operate with full tablet functionality but will continue to function as a mouse
device.
Windows:
1. Click on the Windows START button and open the CONTROL PANEL.
2. In the CONTROL PANEL window for
•
Windows Vista: click on UNINSTALL A PROGRAM. In the dialog box that appears, choose the
WACOM TABLET option and click on the UNINSTALL button.
•
Windows XP or XP x64: select ADD OR REMOVE PROGRAMS. In the ADD OR REMOVE PROGRAMS
window, choose WACOM TABLET and click on the REMOVE button.
•
Windows 2000: double-click on the ADD/REMOVE PROGRAMS icon. In the dialog box that
appears, choose the WACOM TABLET option and click on the ADD/REMOVE... button.
3. Follow the prompts to remove the tablet driver. (If prompted, enter your administrator login name
and password.)
4. When the driver has been removed, shut down your system, power off your computer, and turn off
Cintiq. When your computer and Cintiq are off, disconnect Cintiq from your computer.
Macintosh:
1. From the GO menu, choose APPLICATIONS and open the WACOM TABLET folder.
2. Double-click on the REMOVE WACOM TABLET icon and select the REMOVE TABLET SOFTWARE button.
Enter your administrator login name and password.
3. After the removal is completed, click OK.
4. Shut down your computer and turn off Cintiq. When your computer and Cintiq are off, disconnect
Cintiq from your computer.
Appendix
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PRODUCT SPECIFICATIONS
CINTIQ 12WX (MODEL DTZ-1200W) GENERAL SPECIFICATIONS
Dimensions (W x D x H)
405 x 270 x 17 mm (15.96 x 10.64 x 0.67 in), excluding rotation pivot
Weight
2.0 kg (4.4 lb)
Input voltage
12 VDC
Power consumption
29W or less in normal operation mode
2 W or less in suspend or standby modes
1 W or less in off mode
Operating temperature and humidity
5° to 35° C, 20 to 80% RH (non-condensing)
Storage temperature and humidity
-10° to 60° C, 20 to 90% RH (non-condensing)
(maximum storage humidity is 38% at a temperature of 60° C, and
maximum storage temperature is 42° C at a humidity of 90%)
Certification and compliance
FCC Part 15 Class B & Subpart C, CE, VCCI Class B, EDID 1.3, C-tick,
MIC, BSMI, CCC, RoHS, GOST-R, Industry Canada, Class B
DISPLAY
Display
a-Si TFT active matrix LCD
Screen size
310 mm (12.1 in) diagonal, 261.1 x 163.2 mm (10.3 x 6.4 in)
Aspect ratio
16 : 10, approximately
Supported resolutions
1280 x 800 pixels (WXGA) maximum, 1024 x 768 pixels (XGA),
800 x 600 pixels (SVGA), 640 x 480 pixels (VGA), and others
Synchronization range
60 Hz vertical (for WXGA)
50 to 75 Hz vertical, 30 to 82 kHz horizontal
(for resolutions less than WXGA)
Pixel pitch
0.204 x 0.204 mm (0.01 x 0.01 in)
Color depth
16,777,216 colors (8 bits per color)
Pixels
1,024,000
Response time (refresh rate)
25 ms typical (rise and fall)
Brightness
180 cd/m2 (maximum)
Contrast ratio
600:1
Plug and Play
DDC-2B, DDC/CI, and other DVI standards
LCD quality
Each Cintiq LCD panel is produced under stringent quality standards.
Production techniques cannot guarantee an absolutely perfect TFT
display. Wacom does not allow any pixel to be always white or always
black. A small number of sub-pixels (7 or less) can be partially on or
partially off – this does not mean the display is defective.
Appendix
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PEN TABLET
Reading technology
Electromagnetic resonance technology
Active area
261.1 x 163.2 mm (10.3 x 6.4 in)
Resolution
0.005 mm/point (5080 lpi)
Accuracy
±0.5 mm (±0.02 in), average
Tilt range (all pens)
±60 degrees
Reading height
5 mm (0.2 in)
Maximum report rate
133 points/sec.
ExpressKeys stroke
1 mm (0.04 in), approximately
Touch Strips
52 mm (2.0 in) x 12 mm (0.47 in)
Pressure levels
1024 levels
Communication interface
USB
CONVERTER UNIT
Dimensions (W x D x H)
148 x 112 x 27 mm (5.83 x 4.41 x 1.06 in), excluding foot pads
Weight
0.3 kg (0.66 lb)
Video input
DVI or VGA (DVI incl. DDC/CI, DDC-2B, and other standards)
Tablet interface
USB
Output
Proprietary video and USB interface
Input voltage
12VDC
POWER ADAPTER
Input voltage
100 to 240 VAC, 50/60 Hz
Output voltage
12 VDC, 3.3 A
GRIP PEN (MODEL ZP-501E)
Pressure sensitivity
1024 levels (tip and eraser)
Eraser tip travel
1.3 mm (0.05 in), approximately
Dimensions (L x D)
175.0 x 15.0 mm (6.89 x 0.59 in)
Weight
18 g (0.63 oz), approximately
Tip types
Standard nib, Polyacetal (POM), black (3) – for general,
multi-purpose use.
Stroke nib, spring loaded, gray (1) – for a brush-like feeling.
Felt nib, black (1) – provides a higher friction than the other nibs.
Appendix
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ACCESSORIES
Airbrush. A true digital airbrush incorporating a pressure-sensitive tip
and eraser, tilt sensitivity, and a fingerwheel that provides an additional
degree of control over the application of digital paint. This tool also
includes a programmable side switch.
ZP-400E
6D Art Pen. This pen provides rotation sensing technology with a
unique chisel-shaped nib that emulates brushes, markers, and
calligraphic pens. Simply by rotating the pen, a drawn line becomes
narrow or broad. When the 6D Art Pen is combined with a software
application supporting its feature set, the pen can produce almost any
type of brush effect or marker stroke.
ZP-600
Classic Pen. This pressure-sensitive pen has the same feature set as
the Cintiq Grip Pen, but with a slimmer profile that does not include a
rubberized grip.
Replacement nibs
Standard nibs, polyacetal, (white) for Grip Pen (model ZP-501E),
Airbrush (model ZP-400E), or Classic Pen (model ZP-300E)
ZP-300E
PSI-A007, qty 5
Stroke nib (gray) for Grip Pen, Airbrush, or Classic Pen.
Stroke nibs are spring-loaded, providing additional tactile feedback
when you are working with the Grip Pen or Airbrush. They are
installed in the same manner as a standard pen nib.
PSI-A042, qty 5
Felt nib, for Grip Pen (model ZP-501E),
Airbrush (model ZP-400E), or Classic Pen (model ZP-300E)
PSI-A043, qty 5
Standard nib, for Art Pen (model ZP-600)
PSI-A052, qty 5
Felt nibs, for Art Pen (model ZP-600)
PSI-A051, qty 5
Pen stand, for Grip Pen and Art Pen
PST-A034
Pen tether
FUZ-A108
Appendix
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ORDERING PARTS AND ACCESSORIES
To purchase parts and accessories, refer to the Cintiq Read Me file and see who to call for your region.
You can also do the following:
•
To purchase parts and accessories in the USA or Canada, call 1.888.884.1870 (toll-free) or visit
Wacom’s web site at http://www.wacomdirect.com (USA only).
•
To purchase parts and accessories in Europe, call +49 (0)180.500.03.75 or send an email to
spareparts@wacom.eu. Or, visit www.wacom.eu/solutionstore. You can also contact your local
dealer, distributor, or technical support using the appropriate number for your region.
•
To purchase parts and accessories in other countries, please contact your local dealer or
distributor.
Please note that not all parts and accessories may be available in all regions.
Appendix
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RADIO AND TELEVISION INTERFERENCE
The equipment described in this manual generates, uses, and can radiate radio-frequency energy. If it is not
installed and used properly – that is, in strict accordance with Wacom instructions – it may cause interference with
radio and television reception.
FEDERAL COMMUNICATIONS COMMISSION (FCC) NOTICE
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this
device may not cause harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15
of FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation.
This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation.
You can determine whether the equipment is causing interference by powering it off. If the interference stops, it
was probably caused by the equipment.
If the equipment does cause interference to radio or television reception, you may be able to correct the
interference by using one or more of the following measures:
•
Rotate the television or radio antenna until the interference stops.
•
Move the equipment farther away from the television or radio.
•
Plug the equipment and computer into an outlet that is on a different circuit from the television or radio.
If necessary, consult your Wacom dealer or an experienced radio/television technician for help.
Changes or modifications to this product not authorized by Wacom could void the FCC Certification and negate
your authority to operate the product.
Appendix
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INDUSTRY CANADA (CANADA ONLY)
Industry Canada, Class B
“This Class (B) digital apparatus complies with Canadian ICES-003”
“Cet appareil numerique de la classe (B) est conforme a la norme NMB-003 du Canada.”
CE DECLARATION
The Cintiq 12WX pen display has been tested and found to comply with the following harmonized European
Norms:
•
EN 55024: 1998+A1:2001+A2:2003 (electromagnetic immunity)
•
EN 55022: 1998+A1:2000+A2:2003, Class B (electromagnetic emissions)
•
EN 61000-3-2: 2000, Class D (electromagnetic emissions)
•
EN 61000-3-3: 1995+A1:2001 (electromagnetic emissions)
The Wacom power adapters have been tested by their manufacturers and found to comply with the following
harmonized European Norms:
•
EN 55024: 1998+A1:2001 (electromagnetic immunity)
•
EN 55022: 1998+A1:2000, Class B (electromagnetic emissions)
•
EN 61000-3-2: 2000, Class D (electromagnetic emissions)
•
EN 61000-3-3: 1995+A1: 2001 (electromagnetic emissions)
•
EN 60950: 2000 (safety)
Based on the results of these tests, Wacom declares that the above mentioned device conforms to the European
Council Directive 89/336/EEC, and their amendment Directive 93/68/EEC and indicates this conformity by the
CE-sign on each device.
The device must be installed and operated always in strict accordance with the instructions given in this manual.
Any changes or modifications to this product that were not specifically authorized by Wacom will invalidate this
declaration.
Appendix
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WARRANTY
(WORLDWIDE, EXCEPT FOR EUROPE, AFRICA AND MIDDLE EAST)
LIMITED WARRANTY
Wacom warrants the product, to the original consumer purchaser, except for the Software and consumable items
such as the pen nibs, to be free from defects in materials and workmanship under normal use and service for a
period of two (2) years, from the date of original retail purchase, as evidenced by a copy of the receipt and
registration with Wacom within 30 days of purchase.
The Software is licensed “as is.” Wacom makes no warranty with respect to its quality or performance.
Wacom cannot guarantee you uninterrupted service or the correction of any errors.
Upon discovery of a defect in the product, except in the Software, within the Warranty Period, you should contact
Wacom Technical Support via telephone, email, or fax to obtain an RMA (Return Merchandise Authorization)
number and instructions for shipping the product to a service location designated by Wacom. You should send the
product, shipping charges prepaid, to the designated service location, accompanied by the return authorization
number, your name, address and telephone number, proof of purchase date, and a description of the defect.
Wacom will pay for return shipping by United Parcel Service or by an equivalent service as chosen by Wacom.
Wacom’s sole obligation and entire liability under this warranty shall be, at Wacom’s option, either the repair or
replacement of the defective product or parts thereof of which Wacom is notified during the Warranty Period;
provided, however, that you are responsible for (i) the cost of transportation of the product to the designated
service location and (ii) any loss or damage to the product resulting from such transportation.
Wacom shall have no responsibility to repair or replace the product if the failure of the product has resulted from
accident, abuse, misuse, negligence, or unauthorized modification or repair, or if it has been handled or stored
other than in accordance with Wacom’s storage instructions.
Any descriptions, drawings, specifications, samples, models, bulletins, or similar material, used in connection with
the sale of the product, shall not be construed as an express warranty that the product will conform or comply with
your requirements.
EXCEPT FOR THE LIMITED WARRANTY DESCRIBED ABOVE, THERE ARE NO OTHER WARRANTIES MADE
BY WACOM ON THIS PRODUCT. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY WACOM, ITS
DEALERS, DISTRIBUTORS, AGENTS, OR EMPLOYEES SHALL CREATE A WARRANTY OR IN ANY WAY
INCREASE THE SCOPE OF THIS WARRANTY, AND YOU MAY NOT RELY ON ANY SUCH INFORMATION OR
ADVICE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER
RIGHTS WHICH VARY FROM STATE TO STATE.
WACOM LIMITS THE DURATION OF ANY LEGALLY IMPLIED WARRANTIES INCLUDING IMPLIED
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, TO THE DURATION OF
WACOM’S EXPRESS WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN
IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
NEITHER WACOM NOR ANYONE ELSE WHO HAS BEEN INVOLVED IN THE CREATION, PRODUCTION, OR
DELIVERY OF THIS PRODUCT SHALL BE LIABLE FOR ANY DIRECT, CONSEQUENTIAL, OR INCIDENTAL
DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS
OF BUSINESS INFORMATION AND THE LIKE) ARISING OUT OF THE USE OF OR INABILITY TO USE SUCH
PRODUCT, EVEN IF WACOM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME
STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
In the event that any of the above limitations are held unenforceable, Wacom’s liability for any damages to you or
any party shall not exceed the purchase price you paid, regardless of the form of any claim.
This Limited Warranty is governed by the laws of the United States of America and the state of Washington.
This Limited Warranty is valid for and only applies to products purchased and used inside the United States (and its
territories or possessions) and Canada.
Appendix
Page 62
12WX_Manual.fm Page 63 Thursday, September 20, 2007 3:49 PM
WARRANTY SERVICE IN THE U.S.A. AND CANADA
To obtain Warranty service within the U.S. or Canada contact:
Wacom Technical Support
Phone: 1.360.896.9833
Fax: 1.360.896.9724
Inquiry form: http://www.wacom.com/productsupport/email.cfm
E-mail: support@wacom.com
WARRANTY SERVICE OUTSIDE OF THE U.S.A. AND CANADA
For products purchased or used outside of the United States and Canada, the warranty period is one (1) year from
the date of original retail purchase. Upon discovery of a defect in the product, except in the Software, within the
Warranty Period you should contact your local dealer or distributor. If an authorized Wacom repair center is not
available in your local country you will be responsible for all transportation costs including duties and taxes to and
from the Wacom repair center. In all other respects the terms of the warranty as set forth above apply to such
sales.
Should you have any questions about this Agreement, or if you desire to contact Wacom for any reason, please
contact in writing:
In North and South America contact:
Wacom Technology Corporation
1311 SE Cardinal Court
Vancouver, Washington 98683
U.S.A.
Appendix
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Appendix
Page 64
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Wacom Technology Corporation
Wacom Europe GmbH
1311 SE Cardinal Court
Europark Fichtenhain A9
Vancouver, WA 98683
47807 Krefeld
U.S.A.
Germany
Telephone
Telephone
General: +1.360.896.9833
General: +49.(0)2151.3614.0
Fax: +1.360.896.9724
Fax: +49.(0)2151.3614.111
Wacom Co., Ltd.
Wacom Co., Ltd.
2-510-1 Toyonodai
Asia Pacific Office
Otone-Machi, Kitasaitama-Gun
Harmony Tower 18F, 1-32-2 Hon-Cho,
Saitama, 349-1148
Nakano-Ku, Tokyo 164-0012
Japan
Japan
Internet: http://tablet.wacom.co.jp
Telephone
General: +81.3.5309.1513
Fax: +81.3.5309.1514
Wacom China Corporation
Wacom Digital Solutions Co., Ltd.
1108 Block One, Kuntai International Bldg,
Gangnam Telepia B/D 9th Fl, 662-18
12 Chao Wai Street, Chao Yang District
Yeoksam-dong, Gangnam-gu, Seoul, 135-080
Beijing, China 100020
Korea
Telephone
Telephone
General: +86.10.5879.0880
General: +82.2.557.3894
Fax: +86.10.5879.0102
Fax: +82.2.557.3895
Wacom Australia Pty. Ltd.
Wacom Singapore Pte. Ltd. (Singapore)
Level 5, 18 Orion Rd,
3 Bishan Place,
Lane Cove West NSW 2066, Australia
CPF Bishan Building #06-08
Singapore 579838
Telephone
Telephone
General: +61.2.9422.6700
General: +65.6258.8640
Fax: +61.2.9420.2272
Fax: +65.6258.8697
12WX_Manual.fm Page 66 Thursday, September 20, 2007 3:49 PM
Installation Guide & Hardware Manual
for Cintiq 12WX (DTZ-1200W)
Wacom Co., Ltd.
UE-0387
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