activesmart™ integrated refrigerator

ACTIVESMART™
INTEGRATED REFRIGERATOR
RS9120W Models
USER GUIDE
NZ AU GB IE HK SG IN
CONTENTS
Introduction
Safety and warnings
Storage features
Refrigerator compartment
Freezer compartment
ActiveSmart™ special features
SmartTouchTM control panel
External display (Ice & Water model only)
Humidity control system
Operating instructions
Door alarms
Alarm mute
Key mute
Key lock
Ice On/Off
Fast Freeze
Ice Boost
Bottle Chill
Sabbath mode
Temperature control
Water dispenser
Automatic ice maker
Water filter
Reset indicator
Cleaning care
Exterior
Interior
Storing food in your refrigerator
Storing food in your freezer
Defrosting food in your refrigerator
Moving and storing your refrigerator
User warnings and sounds
Troubleshooting
Customer Care
IMPORTANT!
SAVE THESE INSTRUCTIONS
The models shown in this user guide may not be
available in all markets and are subject to change
at any time. For current details about model and
specification availability in your country, please go
to our website www.fisherpaykel.com or contact
your local Fisher & Paykel dealer.
Note that the word ‘refrigerator’, throughout this
user guide, ws to the combination of refrigerator/
freezer products.
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Registration
Register your product with us so we can
provide you with the best service possible.
To register your product visit our website:
www.fisherpaykel.com
1
INTRODUCTION
Thank you for buying this Fisher & Paykel integrated refrigerator.
Introducing the next generation in Fisher & Paykel refrigeration. With new flush-fit
design and the ability to easily slide into existing kitchen spaces or be integrated behind
kitchen cabinetry, these family-sized fridges offer a seamless look to the kitchen while
providing excellent food care.
Your refrigerator is designed to adapt to changes in your lifestyle. This book explains the
features and functions that will help you get the most out of your refrigerator.
We hope you enjoy your new integrated refrigerator.
D3672RU SS Door skin)
RS36W72RJ1 (with RD3672R SS Door skin) RS36W72RU1 (with RD3672RU SS Door skin)
D3680RU SS Door skin)
RS36W80RJ1
(withice
RD3680R
RD3680RU
(Automatic
model)*SS Door skin) RS36W80RU1
(Ice (with
& Water
model)*SS Door skin)
RS9120W
RS36W72RJ1 (w
RS9120WU
* These models are shown with Fisher & Paykel EZKleen stainless steel door panel sets.
RS36W80RJ1 (w
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SAFETY AND WARNINGS
!
WARNING!
Electric Shock Hazard
Read and follow the safety and warnings
outlined in this user guide before operating
this appliance.
Failure to do so can result in death, electric
shock, fire or injury to persons.
R600a
This refrigerator contains flammable
refrigerant isobutane (R600a).
Use this appliance only for the intended purpose as
described in the user guide.
IMPORTANT SAFETY INSTRUCTIONS
WARNING!
When using this appliance always exercise basic
safety precautions including the following:
• This appliance is not intended for use by persons
(including children under the age of 8 years) with
reduced physical, sensory or mental capabilities, or
lack of experience and knowledge, unless they have
been given supervision or instruction concerning
use of the appliance by a person responsible for
their safety.
• Young children should be supervised to ensure they
do not play with the appliance.
• The manufacturer’s installation instructions for
product and cabinetry ventilation must be followed
when installing the appliance.
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SAFETY AND WARNINGS
• To avoid hazard due to instability of the appliance,
it must be fixed in accordance with installation
instructions.
• Keep ventilation openings, in the appliance enclosure
or in the built-in structure, clear of obstruction.
• Do not use mechanical devices or other means to
accelerate the defrosting process.
• Do not damage the refrigerant circuit.
• In case of damage to the refrigerant circuit, ventilate
the area by opening all windows. Do not operate
electrical equipment or any other equipment that may
produce arcs, sparks or flames in the area. Contact
your Fisher & Paykel trained and supported service
technician immediately to arrange for the appliance
to be repaired.
• It is hazardous for anyone other than an authorised
service person to service this appliance. In
Queensland the authorised service person must hold
a gas work licence or authorisation for hydrocarbon
refrigerants to carry our service or repairs which
involve removal of covers.
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Electrical
This appliance must be installed in accordance with
the installation instructions before use.
To allow disconnection of the appliance from the
supply after installation, incorporate a switch in the
fixed wiring in accordance with the wiring rules.
Never unplug your refrigerator by pulling on the
power cord. Always grip the plug firmly and pull
straight out from the outlet.
Do not plug in any other appliance at the same
power point as your refrigerator or use extension
cords or double adapters.
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SAFETY AND WARNINGS
• Repair or replace immediately all electric service
cords that have become frayed or otherwise
damaged. Do not use a cord that shows cracks or
abrasion along its length or at either the plug or
appliance end.
• If the power supply cord is damaged, it must only
be replaced by your Fisher & Paykel trained and
supported service technician because special
purpose tools are required.
• When moving your appliance away from the wall, be
careful not to roll over or damage the power cord.
• Do not use electrical appliances inside the food
storage compartments of the appliance.
Important!
Your refrigerator is designed to operate for many
years without the need for service checks. However, if
your refrigerator is malfunctioning, have it attended
to by your Fisher & Paykel trained and supported
service technician as soon as possible. All electrical
repairs must be carried out by an adequately trained
service technician or qualified electrician.
Cleaning
• Many commercially available cleaning products
contain solvents that may attack the plastic
components of your refrigerator and cause them
to crack.
• Avoid using anti-bacterial cleaning products on
either the interior or exterior of the cabinet as they
may cause rusting of metal components and cracking
of plastic components.
• Please refer to the ‘Cleaning care’ section of this
user guide for further information.
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SAFETY AND WARNINGS
Disposal
• Extreme care must be taken when disposing of your
old appliance to avoid hazards:
– The flammable refrigerant gas must be safely
removed.
–
The thermal insulation foam in this appliance
contains flammable insulation blowing gases, any
exposed foam may be highly flammable and must
be carefully treated during disposal.
–The doors and panels should be removed and
the shelves left in place so that children may not
easily climb inside.
• Your Fisher & Paykel trained and supported
service technician will be able to give advice on
environmentally friendly methods of disposing of
your old refrigerator or freezer.
Storing food and drinks
• Do not store explosive substances such as aerosol
cans with a flammable propellant in this appliance.
• Never store volatile or flammable materials in your
refrigerator as they may explode.
• Never freeze liquids in glass containers. Liquid
expands during freezing, which may cause the
container to explode.
• Never freeze carbonated drinks. They may explode.
• Do not consume food if it is too cold. Food removed
from the freezer compartment may be cold enough
to cause damage when brought into contact with
bare skin, eg frozen ice cubes.
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SAFETY AND WARNINGS
Power failure — food safety
• Do not refreeze frozen foods that have thawed
completely. The food may be dangerous to eat.
Follow the recommendations below if you discover
food in your freezer has thawed:
– Ice crystals still visible — food may be refrozen
but should be stored for a shorter period than
recommended.
– Thawed but refrigerator cold — refreezing
generally not recommended. Fruits
and some cooked food can be refrozen
but use as soon as possible. Meat, fish,
poultry — use immediately or cook then refreeze.
Vegetables — discard as they usually go limp
and soggy.
– Thawed and warmer than 5°C — discard all food.
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STORAGE FEATURES
Refrigerator compartment
Water tank
(Ice & Water model only)
Dairy shelf
Half-width cantilever
glass shelves
Full-width cantilever
glass shelves
Mid door shelves
Slim bin with
humidity control lid
Fruit and vegetable
bins with humidity
control lids
Bottle divider
Large aluminium
extrusion door shelf
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Accessories (not shown)
Single bottle holders
Fruit and vegetable bins
You can store all fruits and vegetables in separate bins without external packaging.
Separating the fruits and vegetables prevent ethylene-sensitive produce from ripening
too quickly, and help extend their storage life.
Slim bin
The slim bin stores long vegetables which cannot fit in the fruit and vegetable bins. It
can also be used for storing deli items and beverages, or for defrosting foods.
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Single bottle holders
The bottle holders can be used to store a variety of bottles.
Place the bottle holder along the length of any shelf in your refrigerator.
If you are not using all or some of the bottle holders, the unused bottle holders can be
stacked up on top of one another so they do not take up unnecessary shelf space.
Bottles are best stored with the neck of the beverage facing the front of the refrigerator.
Additional bottle holders can be purchased by calling your Fisher & Paykel Customer
Care Centre, or online at www.fisherpaykel.com.
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STORAGE FEATURES
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Cantilever glass shelves — half-width and full-width
The cantilever glass shelves have been designed with strength and versatility in mind.
The half-width and full-width shelves can be removed from the refrigerator.
To remove the shelves, grasp the front of the shelf firmly with two hands. Tilt the front
of the shelf upwards to dislodge the shelf hooks from the back support lugs, and then
pull towards you. These shelves can be positioned at heights that suits your storage
requirements.
The half-width shelves can be positioned side-by-side to store large items such as platters.
Place the half-width shelves at different levels to maximise the storage space when you
store items of varying heights.
Door shelves
The top shelves are dairy compartments for storing butter and cheese.
The middle shelves can store general items, condiments and drinks.
The bottom aluminium extrusion shelf can store large bottles or frequently-used items.
This shelf is fitted with a moveable and removable divider for better organisation and
bottle stability.
The door shelves have clear windows so you can easily see your stored items.
Freezer compartment
Ice maker (top left of freezer)
Ice storage bin with scoop
Top bin
Mid tray
Large bottom bin
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Ice storage bin with scoop
The ice storage bin is located inside the top freezer bin, and includes a hygienic scoop
for scooping up ice cubes.
The ice storage bin stores ice cubes produced by the automatic ice maker.
Ice storage bin and scoop
ACTIVESMART™ SPECIAL FEATURES
SmartTouch™ control panel
The control panel is located
in the inside front of the
refrigerator for easy access.
It enables you to view and
modify all the features and
options of your refrigerator.
SmartTouchTM control panel
SmartTouch™ CONTROL PANEL FEATURES
Compartment
Allows you to select which compartment to adjust the
temperature.
Alarm Mute
Deactivates the door alarm for 20 minutes.
Colder
Reduces the temperature of compartments.
Warmer
Increases the temperature of compartments.
Fast Freeze
Boosts the freezing speed by dropping the freezer to its
coldest temperature for 12 hours.
Bottle Chill
Allows you to rapidly chill your beverage for a set time of
15 minutes.
Ice On/Off
Indicates when automatic ice maker is on or off.
Ice Boost
Increases ice production up to 30% from standard ice
making, and deactivates automatically after 24 hours.
Key lock
Allows you to disable the buttons on the control panel.
Faults
Indicates when an error occurs after you open the fresh
food compartment door.
Filter change
indicator
Icon will illuminate indicating that water filter requires
changing.
Sabbath mode
All alarms, lights and displays are deactivated for 80 hours.
Key mute
Deactivates sounds of all button presses.
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ACTIVESMART™ SPECIAL FEATURES
External display (Ice & Water model only)
The external display enables you to lock the water dispenser, indicates when ‘Bottle
Chill’ is activated and when to replace your water filter.
EXTERNAL DISPLAY FEATURES
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Dispenser lock button
and LED light
Locks/unlocks the water dispenser.
Bottle Chill indicator
Icon will illuminate indicating that ‘Bottle Chill’ is
activated and flashes when beverage is ready.
Filter change
indicator
Icon will illuminate indicating that water filter
requires changing.
When locked, the LED above the button will
illuminate.
ACTIVESMART™ SPECIAL FEATURES
Humidity control system
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Humidity control lids
The control lids are fitted to the fruit and vegetable bins and slim bin of your
refrigerator.
These lids seal the bins and provide a humid microclimate to extend the storage times
of fruit and vegetables.
The lids have specially designed grooves that retain moisture to prevent condensation
from dripping onto the fruits and vegetables at times of high humidity.
Humidity slide
Each bin has an adjustable humidity slide that enables you to choose a fruit or
vegetable setting depending on your storage needs.
If there is too much water in the bins (due to high humidity), the control can be
adjusted towards the fruit setting
to reduce drips of water and/or wipe the water
dry (if required).
Be aware that a small amount of water in the bins is beneficial for fruit and vegetable
storage.
We recommend using the vegetable setting
when you store ethylene-sensitive
vegetables such as lettuce, spinach, broccoli, cabbage, carrots.
We recommend using the fruit setting
when you store high-ethylene fruits such as
citrus fruits, stone fruits and some tropical fruits.
We recommend adjusting the humidity slide to the centre when you store both fruits
and vegetables.
We recommend storing all fruits and vegetables without external packaging and in
separate bins.
– Separating the fruits and vegetables prevent ethylene-sensitive produce from
ripening too quickly, and help extend their storage life.
Humidity control graphic
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OPERATING INSTRUCTIONS
Door alarms
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If the fresh food compartment door is left open, the alarm will beep after 90 seconds, if
the freezer door is left open, the alarm will beep after 60 seconds.
If either of the doors remains open, subsequent beeps will sound every 30 seconds for
5 minutes
If either door remains open for 5 minutes or longer, an alarm will sound continuously
and the interior compartment light(s) will turn off. The alarm will stop only when the
door(s) is closed.
Alarm Mute
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To activate, press the
button once.
The ‘Alarm Mute’ will be illuminated.
– If the doors are left open for 5 minutes or more, the compartment light turns off
and normal door alarms suspended.
– The light above the
button will illuminate to indicate the refrigerator is muted.
The ‘Alarm Mute’ will deactivate after 20 minutes.
To deactivate manually, press the ‘Alarm Mute’ button again.
Closing the door also deactivates the ‘Alarm Mute’
Note: When the fresh food or freezer compartment door is left open for longer periods
of time, food quality and/or safety may be compromised.
Key mute
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To activate key mute, press and hold the
button for 4 seconds.
The
icon on the control panel illuminates.
Once key mute is activated, all key sounds are silenced.
Door alarms and ‘Bottle Chill’ alarm are still operational.
The key mute can only be deactivated manually by pressing and holding the
for 4 seconds. The
icon will no longer illuminate.
button
Key lock
This is useful when cleaning your refrigerator.
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To activate key lock, press and hold the
and
buttons for 4 seconds.
The icon on the control panel will illuminate.
Pressing any buttons will sound several beeps to let you know they are disabled.
Key lock will not automatically deactivate. To deactivate, press the
and
buttons for
4 seconds.
The icon will not illuminate.
Ice On/Off
The ice maker is off when you turn on your refrigerator for the first time after
installation.
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To activate your automatic ice maker, press the ‘Ice On/Off’
button once. The LED
light above the
button illuminates to indicate the Ice maker is on.
OPERATING INSTRUCTIONS
Fast Freeze
‘Fast Freeze’ boosts the freezing speed by dropping the freezer to its coldest temperature
for 12 hours. This helps retain the freshness, texture and taste during the freezing process.
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To activate, press the
button on the control panel. The ‘Fast Freeze’ light above the
button illuminates when you activate the function.
Ice Boost
This function is most useful when you require more ice eg for a party.
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The ‘Ice Boost’ function is off once you turn on your ice maker for the first time.
To turn this function on, press the
button. The light above the
button will
illuminate when the ‘Ice Boost’ function is on.
To turn off the ‘Ice Boost’ function manually, press the
button again. The light above
the
button will not illuminate.
Activating the ‘Ice Boost’ function will automatically turn ON ice maker.
Deactivating the ice maker automatically deactivates the ‘Ice Boost’ function.
Bottle Chill
The time taken to chill depends on the size of your beverage. If your beverage is not
cold enough after 15 minutes, return it to the freezer and reset the ‘Bottle Chill’ function.
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To activate, press the button on the control display. The ‘Bottle Chill’ light above the
button will illuminate when you activate the function. For Ice & Water model, the icon
will illuminate on the external display.
An alarm will sound after 15 minutes to remind you to remove your beverage from
the freezer.
To silence the alarm — Automatic ice model
Open the fresh food compartment door and press the
To silence the alarm — Ice & Water model:
Open the fresh food compartment door and press the
press the
button once on the external display.
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button on the control panel.
button on the control panel, or
If your beverage is cold enough before 15 minutes elapses, press the button on the
control panel to deactivate ‘Bottle Chill’ manually.
When ‘Bottle Chill’ is deactivated, the light above will not illuminate and the icon is not
visible on the external display (Ice & Water model only).
If you like your beverage colder, return it to the freezer and reset the ‘Bottle Chill’ function
To deactivate before the 12 hours has elapsed, press the
button again. The ‘Fast
Freeze’ light above the button will not illuminate when the function is deactivated.
For best results, we recommend that you activate the function before it is required
eg before grocery shopping. Alternatively, activate it when placing food in the freezer.
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OPERATING INSTRUCTIONS
Sabbath mode activation (all models)
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To activate Sabbath mode, press and hold ,
The icon on the control panel will illuminate.
and
buttons for 4 seconds.
Once in Sabbath mode:
The interior light will not turn on when you open the refrigerator.
The door alarm will not operate.
The display will not illuminate, except the Sabbath mode icon.
The control panel and external display will not operate.
Sabbath mode automatically deactivates after 80 hours.
To deactivate manually, press and hold ,
and
for 4 seconds.
The icon on the control panel will not illuminate.
Note: Sabbath mode resumes automatically once the refrigerator is switched on again.
Temperature control
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Once you turn on your refrigerator for the first time, the cooling system will
automatically cool all compartments to their set temperatures.
This will take between 2 – 3 hours
The control panel enables you to change and control the temperatures of both
compartments accurately and independently regardless of the temperature or humidity
of the surroundings whether it is summer or winter.
We recommend checking the operation of your refrigerator once every 4 hours for the
first 24 hours.
If at any time you notice that the refrigerator is not cooling properly, call your installer/
Fisher & Paykel trained and supported service technician to verify the unit is operating
properly. Take immediate steps to prevent food from spoiling by storing in another
refrigerator or freezer.
Adjusting the fresh food compartment temperature
When the fresh food compartment door is opened, the interior light automatically
illuminates. The temperature for this compartment will show as a series of lights.
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To increase the temperature, press the
button. This will increase the number of lights.
To decrease the temperature, press the
button. This will decrease the number of lights.
Fewer lights illuminated indicates a colder temperature for the compartment selected.
Adjusting the freezer compartment temperature
Press the button once. The freezer compartment light will be illuminated.
To increase the temperature, press the
button. This will increase the number of lights.
To decrease the temperature, press the
button. This will decrease the number of lights.
Fewer lights illuminated indicates a colder temperature for the compartment selected.
Note: successively pressing the button will scroll between compartments.
When the door is re-opened, the control panel will return automatically to the fresh food
compartment setting.
OPERATING INSTRUCTIONS
Water dispenser (Ice & Water model only)
Ensure your ice and water system is correctly installed by following the Installation
guide supplied with this User guide.
Before using your ice and water system, flush out water to displaced trapped air in the
water tank and filter system.
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Flushing the water filtration system
Press the water dispenser pad to dispense water for 2 minutes.
– Wait for 2 minutes before dispensing again.
Dispense 4L of water and then wait for another 2 minutes.
– Be aware that carbon residue may be dispensed together with water. This is not
harmful, and is normal during flushing out process.
Dispense another 4L of water.
– This prevents excessive dripping of water from your dispenser.
There may be few drips of water coming out of the dispenser over the next few days
after installation. This is to clear the remaining trapped air in the dispenser.
Ensure your refrigerator has cooled for at least 2 hours before use.
You are now ready to enjoy water from your water dispenser.
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Dispensing
Your water dispenser is designed for one-handed operation.
To dispense water, gently press the dispensing pad with a glass or container.
To stop the flow of water, simply pull your glass away from the dispensing pad.
Pressing hard against the dispensing pad will not increase the flow or dispense
more water.
IMPORTANT!
To avoid damage to property or personal injury do not put hands, fingers or objects
up the dispenser opening.
Dispenser lock
The dispenser lock is located on the external display and can be activated to prevent
water from being dispensed. This is useful when you are cleaning the external display or
when there are small children around.
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To activate dispenser lock, press the
button for 4 seconds. The LED above the button
will illuminate.
When the dispenser pad is pressed, several beeps will sound to alert the user that water
cannot be dispensed.
To deactivate dispenser lock and dispense water, press the
button for 4 seconds. The
LED above the button will not illuminate.
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OPERATING INSTRUCTIONS
Automatic ice maker
Your automatic ice maker is designed to dispense ice cubes into the ice storage bin
below until it detects the bin is full. If you need more ice, remove the ice storage bin and
allow ice to fill the top freezer bin.
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Initial setup
To activate your automatic ice maker, press the ‘Ice On/Off’
button once. The LED
light above the
button illuminates to indicate the Ice maker is on.
Press the
,
and
together for 4 seconds then close the doors. The ice tray will flip
twice and empty the water into the bin below. The ice tray will flip only after the doors
are closed.
Repeat the cycle to remove dust in the ice tray collected during manufacture and
transport.
Empty the water bin and return it correctly. Ensure that the scoop is in front of the bin.
Once your ice maker is turned on, discard the ice made in the first 24 hours. This will
flush away any impurities in the water line and ensure best ice quality. We recommend
you do this after vacations or extended periods of not using ice.
Turn the ice maker off if:
– There is no water supply for several hours.
– You are removing the ice storage bin for a period of time.
– You are going on holiday/vacation.
Collecting ice
Your automatic ice maker produces approximately eight cubes of ice every 3 – 4 hours,
depending on the freezer compartment temperature and the number of times the door
is opened.
The ice cube tray is filled with filtered water.
Frozen ice cubes are dispensed from the ice tray and into the ice storage bin below.
Ice making will continue until the storage bin is full, and only resumes once you start to
use the stored ice.
When the ‘Ice Boost’ function is activated, ice production will increase up to 30% from
standard ice making. This function automatically deactivates after 24 hours.
If large amounts of ice are needed, remove the ice storage bin and allow ice to fill the
top freezer bin.
For maximum ice storage, level the stored cubes with the ice scoop.
If ice is not used often, the quality of ice cubes will deteriorate. Empty the ice storage
bin periodically and wash in lukewarm water. Dry thoroughly and place back into the
correct position.
IMPORTANT!
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Avoid contact with the moving parts of the ice maker ejector mechanism, and do not
place your fingers on the automatic ice making mechanism while the refrigerator is
in operation.
Do not use ice cubes that may have become discoloured, usually with a greenblue colour. If such discolouration is noted, discard the ice cubes and contact your
Fisher & Paykel trained and supported service technician.
Ensure the ice maker is connected to the filter cartridge and to a potable water
supply only.
Installation of the water connection to the ice maker must be completed by a qualified
service technician or a qualified plumber.
OPERATING INSTRUCTIONS
Water filter
The water supplied to your refrigerator is filtered by a filter cartridge located behind
the kickstrip grille. This helps remove unwanted impurities to maintain water quality. We
recommend to replace your filter cartridge every 6 months.
Note: The unit will not dispense water or ice if there is no filter.
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When the filter cartridge needs to be replaced, a filter change icon
illuminates on the
SmartTouchTM control panel and/or external display. The icon flashes as a reminder on
the external display when you’re dispensing water.
Replacement filter cartridges can be purchased online through www.fisherpaykel.com, or
by calling the Customer Care Centre.
Note: do the flushing out process after changing your filter (refer to ‘Flushing the water
filtration system’, page 17).
IMPORTANT!
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To avoid serious illness or death, do not use the water filter where water is unsafe or
of unknown quality.
If the water filtration system has been allowed to freeze, replace the filter cartridge
and flush the water system following the instructions on the previous page.
The water filter cartridge needs to be changed when the filter change icon illuminates
on the internal control panel and external display.
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Removing the old water filter
Remove the air flow divider by pulling towards you.
Insert your fingers into the left and right square openings of the kickstrip grille.
Pull the grille towards you to remove.
The filter is on the left-hand side.
Hold the cartridge firmly, tilt outward and turn 90°anti-clockwise.
Pull the cartridge towards you to remove.
Water will drip after you remove the filter.
Discard the old filter.
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Installing the new filter
Remove the red protective cap on the spigot head.
Insert the filter into the bottom left of the refrigerator.
Push the filter firmly inward as much as possible.
Turn 90° clockwise to tighten.
Put the kickstrip grille back by aligning the securing hooks.
Push the grille firmly into the cabinet until it clips securely.
Put the air flow divider back.
Align the divider underneath the grille tabs indicator and clip onto the vanes of the grille.
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OPERATING INSTRUCTIONS
Reset indicator
Use the water filter of your refrigerator as soon as possible after installation. A reset
indicator
on the internal control panel and/or external display illuminates when you
need to replace the filter. Reset the indicator only after replacing the filter.
1 Do not reset the indicator before you change the filter to avoid inaccurate monitoring
of filter.
2 To reset, press the and + buttons for 4 seconds on the control panel.
on the control panel and/or external display will turn off when reset.
3 The
4 To disable filter indicator, press , and buttons for 4 seconds to turn it off. The
will flash once on the internal and external displays.
,
and
buttons for 4 seconds, The
control panel and external display will flash twice.
5 To turn on the filter indicator again,
on the
Note: do not disable the filter indicator if you have a filter installed. If disabled, the filter
indicator will not alert you of the next filter change. Disable this function only when
there is no filter installed.
IMPORTANT!
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The rate of water flow through the water dispenser can slow down as the filter
cartridge accumulates any sediment which may be present in the water supplied to
your home. This varies depending upon your local water quality, which may require
your filter cartridge to be changed more frequently.
In cases of excessively reduced filter life, we recommend that you consult a local
plumber or your water supplier for advice on suitable filtration requirements for the
water supplied to your home.
Filter replacement is the consumer’s responsibility and will not be covered by the
Manufacturer’s Warranty except in the case of faulty parts or materials within the
filter cartridge.
If the water has not been dispensed for some time or water has an unpleasant taste or
odour, flush system by dispensing 4L of water.
If unpleasant taste or odour persists, you may wish to fit a new filter cartridge.
CLEANING CARE
Exterior
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Stainless exterior doors
Clean the exterior door with liquid dishwashing detergent dissolved in warm water and
a soft cloth.
Dry the door with a lint-free cloth.
Do NOT use any abrasive, stainless steel cleaners or solvents on the door surface.
Other exterior surfaces
Clean all other exterior surfaces with a mix of warm water and liquid dishwashing
detergent, and a soft cloth.
Rinse with clean water and dry with a clean, lint-free cloth.
For custom door panels follow manufacturers cleaning instructions
Door gasket
We recommend you clean the magnetic door gasket every three months with a
toothbrush, and liquid detergent dissolved in warm water.
Apply petroleum jelly lightly on the hinge side of the gasket to ensure cleanliness and
maintain a good seal.
External display and water dispenser (Ice & Water model only)
Activate the ‘Lock’ function to prevent water from dispensing when cleaning (refer to
page 12 for details).
Clean the pad and interface panel with a damp, soft lint-free cloth.
Drip tray (Ice & Water model only)
To clean, remove the drip tray from
the dispenser panel (A).
Pull the two halves of the tray apart (B).
Clean with liquid detergent dissolved
in water and a soft lint-free cloth.
Rinse with clean water and dry with a
clean, lint-free cloth.
Securely clip the two halves together.
Re-insert the drip tray back into the
dispenser panel.
B
A
Cleaning the drip tray
21
CLEANING CARE
Kickstrip grilles and kickstrip filter
Your refrigerator is fitted with a
kickstrip grille and filter to protect
the internal working components.
We recommend cleaning the
grille and filter in conjunction with
changing your water filter cartridge
(every 6 months).
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1
2
3
4
5
To maximise operating efficiency,
keep ventilation openings clear of
obstructions by regularly vacuuming
the flooring in front of your appliance.
More frequent cleaning may be
necessary for dusty homes or those
with pets shedding hair.
To clean the bottom kickstrip grille
and kickstrip filter:
Remove the air flow divider by
pulling towards you (A).
To remove the top kickstrip grille,
insert fingers into the left and right
square openings on the grille. Pull
towards you (B).
To remove kickstrip filter, insert
fingers into the left and right square
openings on the filter. Pull towards
you (C).
Clean both components with liquid
detergent dissolved in warm water
and a soft lint-free cloth.
Rinse with clean water and dry with
a clean, lint-free cloth.
To re-install kickstrip filter and
kickstrip grille:
1 To re-install kickstrip filter, align filter
tabs onto the rails and push to the
rear until it clips securely (D).
2 To re-install top kickstrip grille, align
securing hooks then firmly push
grille onto product until it clips
securely (E).
3 To re-install air flow divider, align the
divider underneath the grille tabs
indicator and clip onto the vanes of
the bottom grille (F).
A
Removing air flow divider
B
1.
IF TOEKICK IS HIGHER THAN 4" USE SID
CUT UNREQUIRED
VANES FROM DOT
Removing top kickstrip
grille
2.
DRILL HOLES THROUGH DIMPLES
3.
USE PROVIDED SCREWS TO FIX GRILL
MATCHING HOLES ON PLASTIC PART
D
C
Removing and replacing kickstrip filter
E
Replacing top kickstrip grille
Replacing air flow divider
F
22
CLEANING CARE
Interior
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It is important to keep the interior of the refrigerator clean to help prevent food from
becoming contaminated during storage.
The amount and types of food stored determines how often cleaning should be carried
out in the refrigerator (ideally once every 1 – 2 weeks).
For ease of cleaning, empty the refrigerator first and remove all glass shelves, door
shelves and storage bins.
Wipe all interior surfaces, including all door shelves, using only liquid detergent
dissolved in warm water or baking soda dissolved in warm water (add 1tsp of baking
soda to every 500ml of water) and a soft lint-free cloth. Rinse with clean water and dry
with a clean, lint-free cloth.
Add a few drops of vanilla essence or vinegar to the water before cleaning to help
remove “old stale refrigerator” smell.
Do not use harsh chemicals, abrasives, ammonia, chlorine, bleach, concentrated
detergents, solvents or abrasive scouring pads on any part of your refrigerator. SOME of
these chemicals may dissolve, damage and/or discolour the interior of your refrigerator.
Cantilever glass shelves
Clean with liquid detergent dissolved in warm water and a soft lint-free cloth.
Rinse with clean water and dry with a clean, lint-free cloth.
1 To remove glass shelves, hold the front and back edge of the shelf firmly.
2 Push the shelf up vertically to dislodge from back support lugs.
3 Pull the shelf towards you.
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Single bottle holders
Clean with liquid detergent dissolved in warm water and a soft lint-free cloth.
Rinse with clean water and dry with a clean, lint-free cloth.
Humidity control system
We recommend to use only liquid detergent dissolved in warm water and a soft lint-free
cloth when you clean the glass shelf above the fruit and vegetable bins.
Rinse with clean water and dry with a clean, lint-free cloth.
You don’t need to disassemble the parts when cleaning the humidity control lid that is
attached to the underside of the glass shelf.
Clean the lid by simply wiping the grooves with a damp, lint free cloth.
23
CLEANING CARE
Fruit and vegetable bins and slim bin
When cleaning, use only liquid detergent dissolved in warm water and a soft lint-free
cloth. Rinse with clean water and dry with a clean, lint-free cloth.
1 To remove a bin, extend the bin on its runners, and make sure you empty the bin.
2 Hold both sides of the bin corners and push the bin firmly upwards to dislodge from the
securing tabs.
3 Pull the bin towards you to remove. Push both runners back into the refrigerator.
4 To return the bin, extend the runners and place the bin on top of the runners.
5 Push the bin slowly onto of the runners until you feel it clip onto the runners. Ensure the
bin tabs are clipped securely onto the runners before use.
IMPORTANT!
The runners are pre-lubricated to help opening and closing the bins. They do not need
to be lubricated again. Do not remove the grease from the runners to maintain its
smooth function. Do not immerse the runners in water.
Freezer bins and freezer tray
Removing the freezer bins and tray when cleaning is not necessary. Simply wipe clean
with a soft lint-free cloth.
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Ice storage bin
We recommend that you clean your ice bin and discard any old ice in the bottom of the
bin(s) regularly.
Use only liquid detergent dissolved in warm water and a soft lint free cloth when
cleaning. Rinse with clean water and dry with a clean, lint-free cloth.
Ensure that the ice scoop is always placed in front of the bin.
It is important to regularly clean your ice bin and discard any old ice in the bottom of
the bin(s). Cleaning the ice maker components is not necessary.
We recommend that you turn OFF the ice maker before you leave for a vacation/
holiday. Refer to ‘Automatic ice maker’ section.
On your return, turn on the automatic ice maker and discard the first 24 hours of ice
harvest. Refer to ‘Automatic ice maker’ section.
Holiday/Vacation
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24
Before leaving:
Turn the ice maker to OFF on the internal control panel.
Shut off the water supply to the refrigerator.
On return:
(Ice & Water model only) Dispense 4L of water and discard to ensure the water tank is
refilled with fresh water.
Turn on the ice maker. Discard the first 24 hours for ice harvest.
STORING FOOD IN YOUR REFRIGERATOR
Your refrigerator has compartments with specialised zones having constant cold
temperatures that delay food spoilage.
General fresh food care
The quality of food affects how long it will remain fresh in your refrigerator.
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For best results:
We recommend that you store only high quality and fresh food.
Buy only the amount that you will use within the recommended storage time. If you
buy extra, freeze it.
Make sure you wrap your food in suitable packing materials before storing in
the refrigerator.
– This keeps the foods fresh and prevent dehydration, colour deterioration, loss of
flavour, and transfer of odour.
– Fruits and vegetables can be stored in vegetable bins and do not need to
be wrapped.
Store perishable foods in the refrigerator immediately after purchase. This will prolong
their shelf life. Storing at room temperature increases the rate of deterioration.
Avoid placing food directly in front of air outlets to prevent food from freezing and also
to prevent reducing the efficiency of cold air in the refrigerator.
Keep door openings to a minimum. Avoid opening the door unnecessarily.
Ensure hot foods and drinks are cooled sufficiently before placing them in the
refrigerator. Hot foods may cause other foods to warm to unsafe temperatures. If in
contact with plastic components of your refrigerator, hot containers may cause damage.
Additionally, hot foods may cause an in increase in energy consumption.
Ensure raw and cooked foods are stored in separate air tight containers to prevent cross
contamination. We recommend storing raw foods on the bottom shelf of the refrigerator.
Keep the refrigerator clean by frequently wiping the inside walls and shelves (refer to
‘Cleaning care’ section).
Regularly check the quality of food in your refrigerator.
– Discard food that shows signs of spoilage
– Protein rich foods (meats, fish, poultry) deteriorate faster than others
– Consume your foods within the recommended storage times.
Dairy foods and eggs
We recommend high-in-fat dairy products eg butter, cheeses be stored in the covered
door shelves of the refrigerator as these foods are easily tainted by strong odorous foods.
We recommend eggs be stored in the covered door shelves of the refrigerator or in
their carton as the porous egg structure is susceptible to absorbing odours.
– It is ideal to use room temperature eggs when using it for baking. Make sure you
take out the eggs from the refrigerator 2 hours before using them.
Ensure pre-packed dairy products stamped with recommended ‘use by/best before/
best by’ dates are consumed within the recommended storage time.
Ensure dairy products are stored in their original packaging until ready to consume.
Once opened, wrap them in suitable packing material eg cling film to avoid transfer
of odour.
25
STORING FOOD IN YOUR REFRIGERATOR
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26
Red meats
Ensure raw and cooked foods are stored in separate air tight containers to prevent cross
contamination from the loss of raw meat juices.
Ensure delicatessen meats are consumed within the recommended storage time. These
can be stored in the slim storage bin if you want to keep separate.
Poultry
Keep whole poultry or poultry pieces in the original packaging until you use them.
We recommend placing the packaged poultry in a dish and storing on the bottom shelf
of your refrigerator to prevent any potential spills from contaminating other foods.
– Whole poultry or poultry pieces should only be stuffed right before cooking.
Preparation in advance may result in food poisoning.
Ensure stuffing is removed from cooked poultry, and both are sufficiently cooled then
covered before storing in the refrigerator.
Fish and seafood
Whole fish and fillets are ideally consumed on the day of purchase. Ensure they are
stored in suitable covered containers or packaging. This will prevent foods from drying
out and transferring odours.
If storing overnight or longer, ensure the whole fish is cleaned and dried before covering
and storing, preferably on a bed of ice, in your refrigerator.
Ensure fish fillets and other seafood are treated the same way.
Keep shellfish chilled at all times and consume within 1 – 2 days.
Fruits and vegetables
Not all fruits and vegetables are suitable for prolonged refrigeration storage at
temperatures below 5°C.
– Undesirable physical and chemical changes will result from low temperature
storage, such as loss of rigidity, browning, increased rate of deterioration and
potential loss of flavour.
Try to store fruit and vegetables separately, as each emit different ethylene levels — the
cause of ripening.
Ensure fruits are not washed before storage, this increases the rate of deterioration.
Ensure vegetables are sorted and damaged parts are discarded.
Precooked foods and leftovers
Ensure cooked foods are stored in suitable covered containers. This will prevent foods
from drying out.
Keep for only 1 – 2 days.
Reheat leftovers only once and until steaming hot.
Beverages
Ensure beverages are stored tightly on the door shelves of the refrigerator. This prevents
the bottles from tipping or falling out when the refrigerator door is opened. Otherwise,
use bottle holders to store beverages on the shelves.
The door shelves are held by support lugs and are fully adjustable to suit your storage
requirements.
STORING FOOD IN YOUR FREEZER
Freezing and storing foods at temperatures -18°C or colder helps retain the physical
quality and nutritional value of foods. Low temperatures inhibit the growth of bacteria,
moulds and yeasts, thereby restricting chemical and physical reactions to extend the
food’s storage life.
General fresh frozen food care
Successful freezing depend on the foods’ quality, packaging and proportions. We
recommend freezing foods fast to maintain moisture content and to prevent the
formation of large ice crystals.
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For best results:
Store only high quality and fresh food.
Ensure foods are packaged in suitable packaging material before freezing.
Ensure foods freeze as quickly as possible and in small quantities. Do not attempt to
freeze more than 1kg of meat per 25L of freezer storage volume.
– Freezing in smaller quantities helps retain the nutrient qualities and appearance of
the food as best as possible.
When freezing many foods at once, we recommended activating the ‘Fast Freeze’
function 2 hours beforehand.
– Ensure fresh food to be frozen does not come into contact with already frozen
foods. This will cause frozen foods to start defrosting.
When freezing foods containing liquids or semi-solids, ensure there is a 20 – 50mm
head space to allow the foods to expand as they freeze.
Keep door openings to a minimum. Avoid opening the door unnecessarily.
Ensure air is removed from food packaging. This will avoid large formation of ice crystals
and prevent freezer-burn on foods. The formation of small ice crystals is normal.
Ensure hot foods and drinks are not placed directly into the freezer. Hot containers may
damage shelves and walls of the refrigerator, increase energy consumption and cause
already frozen foods to defrost.
Ensure partially or fully defrosted foods are never re-frozen. Defrosted foods can only
be refrozen after they have been cooked.
Ensure there is a constant turnover of foods. Use older items of food first and do not
exceed the recommended storage times. See table below.
Recommended freezer storage times for freshly frozen foods
These times should not be exceeded.
MONTHS
TYPE OF FOOD STORED
1
Bacon, casseroles, milk
2
Bread, ice cream, sausages, pies, prepared shellfish, oily fish
3
Non-oily fish, shellfish, pizza, scones and muffins
4
Ham, baked goods, beef and lamb chops, poultry pieces
6
Butter, blanched vegetables, whole eggs and yolks, cooked crayfish,
raw minced meats
12
Dried fruits or fruit in syrups, egg whites, raw beet, whole chicken, raw
lamb, fruit cakes
27
STORING FOOD IN YOUR FREEZER
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Red meats, poultry and game
We recommend selecting lean meats as opposed to fatty meats. These have a lower fat
content, freeze much better and can be stored longer.
When packaging meats (chops, steaks, cutlets) separate with sheets of plastic freezer
film, then package all together. This prevents the meats forming into a solid block
on freezing.
Ensure stuffing is removed from poultry prior to freezing. Whole poultry or poultry
pieces should only be stuffed right before cooking. Preparation in advance may result in
food poisoning.
Fish and seafood
Ensure whole fish are rinsed inside and out with cold running water to remove loose
scales and dirt, then dried and packaged before storing in the freezer.
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28
Fruits
Choose high quality, mature, and ready to eat fruits. Only select fruit varieties
recommended for freezing.
Most packaged fruits can be stored for 8 – 12 months. Fruits packed in syrup are ideal
for desserts, while fruits packed without sugar are better used for cooking.
Vegetables
Not all vegetables are suitable for freezing eg lettuce, radishes, and onions. Only select
mature and ready-to-eat vegetables recommended for freezing.
Ensure vegetables are sorted and damaged parts are discarded.
We recommend blanching vegetables before freezing. This technique inhibits vegetable
enzymes and helps preserve the colour, flavour and nutritional value of the vegetables
without chemical or physical damages.
To blanch, boil vegetables in boiling water for 2 – 4 minutes, remove and cool quickly in
ice-cold water. Drain well then package.
Precooked foods and leftovers
Ensure cooked food are stored in suitable covered containers and away from raw
frozen foods.
Not all foods are suitable for freezing; some separate on defrosting such as cooked egg
whites, custards and cream fillings, meringue toppings, milk porridges, gelatin or jellylike dishes and salad dressings.
Beverages
We recommended cooling carbonated beverages only when the ‘Bottle Chill’ function
is active.
Do not store carbonated drinks without this function in the freezer, failure to remove
beverages could lead to freezing liquid and the likelihood of bottle/can explosion.
DEFROSTING FOOD IN YOUR REFRIGERATOR
Your refrigerator is also designed to help defrost/thaw foods in a safe manner by
avoiding the growth of bacteria, moulds and yeasts — which are the major causes of
food spoilage.
General defrosting food care
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For best results:
Ensure foods are defrosted in the refrigerator, microwave oven or multifunction oven.
– Never defrost foods at room temperature. This could potentially promote the
growth of bacteria and cause food poisoning even after cooking.
– Foods can be defrosted in the slim storage drawer (where fitted) if you want to
keep separate from the rest of the refrigerator.
Ensure partially or fully defrosted foods are never re-frozen. Defrosted foods can only
be refrozen after it has been cooked.
Red meats, poultry and game
Red meat can be cooked from frozen, or from the partly or completely defrosted states.
Ensure extra cooking time is given when cooking from the frozen state.
Ensure poultry is completely defrosted before cooking and never use the frozen juices
for cooking. Wash your hands thoroughly to avoid the chances of food poisoning,
especially salmonella poisoning.
Fish and seafood
Ensure fish does not come into contact with other foods when defrosting in the refrigerator.
For best results, cook from either the frozen or partly defrosted state.
Fruit and vegetables
Defrost frozen fruits in the refrigerator. Alternatively, they can be used as part of
frozen desserts.
Frozen vegetables are best cooked from their frozen state.
Refrigerator packaging materials
DO USE
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Polyethylene film/seran wrap/plastic
food wrap
Heavy-duty aluminium foil
Air-tight containers with lids
Plastic freezer film
Resealable freezer bags
DON’T USE
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Wrapping paper/cellophane
Grease-proof/cooking paper
Permeable wraps
Plastic carrier bags
Trash bags
29
MOVING AND STORING YOUR REFRIGERATOR
TO ENSURE YOUR APPLIANCE OPERATES CORRECTLY, PLEASE REFER TO THE
INSTALLATION GUIDE SUPPLIED WITH THIS REFRIGERATOR.
If your refrigerator is turned off for any reason, wait 10 minutes before turning it back
on. This will allow the refrigeration system pressures to equalise before restarting.
Moving your refrigerator
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Turn off the refrigerator at the isolating switch and unplug from the power point.
Remove all food.
Clear all debris or unwanted objects surrounding the refrigerator.
Move the refrigerator gently out of its position.
Switch off the isolating tap and disconnect the water fittings.
Tuck away the power cord.
If possible, use tape to keep the shelves in place and the doors closed.
If the cabinet is to be laid down or placed at an angle, place it carefully on its side (right
hand side when viewed from the front).
If the appliance has been lying on its side for some time during transport, stand it
upright for at least a few hours before switching on.
If the refrigerator has been transported upright, then it can be switched on after
10 minutes.
Storing your refrigerator
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When storing your cleaned refrigerator, leave the doors open. This allows air to circulate
and prevents the build-up of bacteria and moulds.
Clean your refrigerator before using it again. Use a mixture of warm water and baking
soda (add 1tsp of baking soda to each 500ml of water). Rinse with clean water.
Holiday/Vacation time
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30
Leave your refrigerator operating while you are on holiday/vacation.
USER WARNINGS AND SOUNDS
User warnings
Faults
If a fault occurs when you open the fresh food compartment door, the
illuminate on the internal control panel and an alarm will sound.
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icon will
Please count the number of beeps made when the fresh food compartment door
is opened.
Please record the number and sequence of temperature lights displayed on the internal
control panel and contact a Fisher & Paykel trained and supported service technician in
order to repair the fault. You can do this by going online to www.fisherpaykel.com or by
contacting our Customer Care Centre.
To silence the fault alarm press any button on the internal control panel. The
icon will
remain illuminated until the fault is corrected.
Normal refrigerator sounds
ActiveSmart™ refrigerators are designed to have excellent energy ratings and
cooling performance. As a result, it can produce sounds somewhat different to your
old refrigerator.
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Normal operational sounds include:
Fan air flow sound. ActiveSmart™ refrigerators have fans which change speed
depending on demand. During cooling periods, such as after frequent door openings,
fans circulate the cold air in the refrigerator and freezer compartments producing some
air flow sound. This is quite normal.
Cracking or popping sounds. This may occur when the automatic defrost function
is operating.
Running water sound. This is the liquid refrigerant in the system and can be heard as a
boiling or gurgling noise.
An audible hissing sound after closing the freezer door. This is due to the pressure
difference between the warm air that has entered the cabinet and suddenly cooled, and
the outside air pressure.
Humming sounds. This is the compressor running and is quite normal.
Gasket noises which can normally occur over time due to a build up of dirt and/or
grime. See ‘Cleaning care, Exterior’ section.
Ice maker and water dispenser sounds:
– Motor operation (low humming).
– Running water as the ice maker and/or water tank fills.
– Water valve opening and closing (hissing sound).
– Ice being loosened from the ice moulding tray (cracking).
– Ice dropping into bin (clunking).
Other sounds may be heard for the following reasons:
– Cabinet not level.
– Floor uneven or weak.
– Bottles or jars rattling on shelves.
31
TROUBLESHOOTING
If there is a problem with your appliance, please check the following points before
contacting your local Fisher & Paykel trained and supported service technician or the
Customer Care Centre.
Product parts and accessories can be purchased through the Fisher & Paykel Customer
Care Centre, or online at www.fisherpaykel.com (this service is available to selected
markets only).
All models
PROBLEM
POSSIBLE CAUSES
WHAT TO DO
Appliance does
not operate.
No electricity at power
outlet.
Check that the plug is correctly
connected and power switched on.
Check another appliance at the same
outlet.
Check house fuse.
Light not
working.
Light not functioning.
The LED light cannot be serviced by
the user. Contact your Fisher & Paykel
dealer or trained and supported service
technician.
Refrigerator not working.
Check refrigerator is turned on at the
wall or at the isolating switch.
Light and
display not
working.
Product in ‘Sabbath
mode’.
button and
Press button,
together for 4 seconds.
Motor operates
for long
periods.
Hot weather.
Minimise door openings to allow
temperature to stabilise.
Storage
compartments
too warm.
Frequent door openings.
Large amount of food
recently added.
Temperature control set
too low.
See ‘Operating instructions’ section.
Doors not sealing
properly.
Check that cabinet is level and gasket
seals are clean. See ‘Cleaning care,
Exterior’ section.
Temperature setting not
correct.
See ‘Operating instructions’ section.
Frequent door openings.
Minimise door openings to allow
temperature to stabilise.
Large amount of food
recently added.
Food freezing
in the fridge
compartment.
32
button
Temperature setting not
correct.
See ‘Operating instructions’ section.
Food placed directly in
front of air outlets.
Move chill sensitive foods away from the
centre back of the shelves.
TROUBLESHOOTING
All models
PROBLEM
POSSIBLE CAUSES
WHAT TO DO
Unfamiliar noises.
Cabinet not stable or level.
See ‘Installation guide’ supplied
with refrigerator.
Freezer is defrosting.
This is normal.
Ice maker sounds.
Normal ice maker operation.
See ‘User warnings and sounds’
section.
Fault icon
illuminates on the
internal control
panel and an
alarm sounds
when the fresh
food compartment
door is opened.
–
Count the number of beeps
made, and record the number
and sequence of temperature
lights displayed on the internal
control panel.
Water in the
vegetable bins.
Condensation is formed by
the water produced by fruit
and vegetables.
Contact Customer Care Centre.
A small amount of condensation is
beneficial for fruit and vegetable
storage.
Wipe out water with a cloth.
Exterior of cabinet
is warm.
Note: This is normal.
Condensation
on outside of
refrigerator/
freezer.
Not unusual during periods
of high humidity.
Wipe dry.
Condensation
inside fridge
compartment.
Frequent or long door
openings.
Minimise door openings.
Door gasket leaking.
Check that gasket is sitting flat and
sealing tightly.
Not unusual during periods
of high humidity.
Wipe dry.
Tray/bin does not
slide in and out
evenly.
Packaging trapped.
Check to ensure no food or
packaging is trapped behind the
tray/bin.
Excessive gasket
noise.
May be due to a build up of
dirt and/or grime.
See ‘Cleaning care, Exterior’ section.
Door not closing.
An obstruction is blocking
door closing.
Move obstruction.
Small or large ice
cubes.
Insufficient or excessive
water pressure.
Check water pressure.
33
TROUBLESHOOTING
All models
PROBLEM
POSSIBLE CAUSES
WHAT TO DO
Automatic ice
maker does
not work.
Ice maker has not been
turned on.
Switch on ice maker, see ‘Automatic
ice maker’ section.
Water supply turned off or
not connected.
Connect water supply.
Freezer compartment not
working.
Contact Customer Care Centre.
Water pressure too low.
Check water pressure.
Water line kinked/squashed.
Check water line for kinks/squashing.
Filter clogged.
Water filter may need replacing.
Ice cubes stick in ice bin.
Remove ice storage bin, loosen
cubes and remove clumped ice.
Replace ice storage bin.
Unsealed packages may be
transmitting odour/taste.
Discard ice cubes and clean ice
storage bin. See ‘Cleaning care,
Interior’ section.
Ice cubes taste
tainted.
Wrap or cover strong smelling foods.
Slow ice cube
freezing.
Wet ice/
ice clumping.
Poor taste from incoming
water.
Replace filter cartridge (product
parts and accessories can be
purchased through our Customer
Care Centre.
Door may have been left ajar.
Close door.
Freezer compartment set
too warm.
Turn temperature to a colder setting.
See ‘Operating instructions’ section.
Low water pressure.
Check water pressure.
Filter blocked.
Replace filter cartridge, see ‘Water
filter’ section.
Long freezer door openings.
Gently tap ice to unstick or, if large
clumps occur, empty ice bin and
make new ice.
High ambient temperature.
Ice bin left out of freezer
compartment for a length
of time.
Ice will stick together over
time.
Ice buildup
inside freezer
compartment.
34
Freezer door not closing
tightly.
Arrange items in freezer so door
can close tightly.
Check and clean door gasket seal.
TROUBLESHOOTING
Ice & Water model only
PROBLEM
POSSIBLE CAUSES
WHAT TO DO
Water has poor
taste/odour.
Refrigerator not used for an
extended period.
Flush the water filtration system.
Dispense and discard 4L of water,
this will ensure the water tank is
refilled with fresh water.
Water dispenser
does not work.
Water supply turned off or
not connected.
Turn water on.
Supply line may be blocked.
Check supply for kinks or leaks.
On first installation there
may be air in water system.
To remove air, run 4L of water
through the dispenser.
Filter may be blocked and
needs replacing.
Replace filter (product parts and
accessories can be purchased
through our Customer Care Centre.
Water frozen in tank.
Increase temperature to a warmer
setting in fresh food compartment
and freezer.
Water dispenser not used
for extended period.
Discard first glass of water
dispensed.
Tank capacity used recently.
Allow water time to cool.
Air trapped in tank.
Flush the water filtration system.
New filter installed.
Dispense and discard 4L of water,
then rest the dispenser pad for a
further 2 minutes.
Water in first
glass is warm.
Drips overflow
drip tray.
Dispense and discard a further 4L of
water. This will displace trapped air
in the water tank and filter system.
Water flow rate
has slowed down.
Filter cartridge is restricted.
Check if filter icon is
illuminating.
Replace filter cartridge (product
parts and accessories can be
purchased through our Customer
Care Centre.
35
CUSTOMER CARE
Before you call for service or assistance...
Check the things you can do yourself. Refer to the Installation guide and your User
guide and check that:
1 Your product is correctly installed.
2 You are familiar with its normal operation.
3You have read the ‘Troubleshooting’ section at the back of the book.
If after checking these points you still need assistance or parts, please refer to your
nearest Fisher & Paykel trained and supported service technician, Customer Care, or
contact us through our website www.fisherpaykel.com.
In New Zealand if you need assistance…*
Call the Fisher & Paykel Customer Care Centre and talk to one of our Customer Care
Consultants.
Toll Free: 0800 FP CARE or 0800 372 273
Fax: (09) 273 0656
Website: www.fisherpaykel.com
Postal address: Fisher & Paykel Appliances Ltd, PO Box 58550, Botany, Auckland 2163
If you need service…*
Fisher & Paykel has a network of Fisher & Paykel trained and supported service technicians
that can carry out any service necessary on your appliance. Our Customer Care Centre can
recommend a Fisher & Paykel trained and supported service technician in your area.
In Australia if you need assistance…*
Call the Fisher & Paykel Customer Care Centre and talk to one of our Customer Care
Consultants.
Toll Free: 1300 650 590
Fax: (07) 3826 9298
Website: www.fisherpaykel.com
Postal address: Fisher & Paykel Appliances Australia Pty Ltd, PO Box 798, Cleveland
QLD 4163
If you need service…*
Fisher & Paykel has a network of Fisher & Paykel trained and supported service technicians
that can carry out any service necessary on your appliance. Our Customer Care Centre can
recommend a Fisher & Paykel trained and supported service technician in your area.
In the United Kingdom if you need assistance…*
Call the Fisher & Paykel Customer Care Centre and talk to one of our Customer Care
Consultants.
Phone: 08000 886 605
Fax: 08000 886 606
Website: www.fisherpaykel.com
Postal address: Fisher & Paykel Appliances Ltd, Maidstone Road, Kingston, Milton
Keynes, Buckinghamshire, MK10 0BD
36
CUSTOMER CARE
In Ireland if you need assistance…*
Call the Fisher & Paykel Customer Care Centre and talk to one of our Customer Care
Consultants.
Phone: 1800 625 174 or 01-8077960
Fax: 1800 635 012
Website: www.fisherpaykel.com
Postal address: Fisher & Paykel Appliances, Unit D2, North Dublin Corporate Park,
Swords, Co. Dublin
In Singapore if you need assistance…*
Call the Fisher & Paykel Customer Care Centre and talk to one of our Customer Care
Consultants.
Phone: 6741 0777
Fax: 6547 0123
Website: www.fisherpaykel.com
Postal address: 150 Ubi Avenue 4, Sunlight Building #03-01A, Singapore 408825
For rest of the world…*
Call the Fisher & Paykel Customer Care Centre and talk to one of our Customer Care
Consultants.
Phone: +64 9 273 0660
Fax: +64 9 273 0580
Website: www.fisherpaykel.com
Postal address: Fisher & Paykel Appliances Ltd, PO Box 58550, Botany, Auckland 2163,
New Zealand
*If you call, write or contact us via our website please provide: your name and address,
model number, serial number, date of purchase and a complete description of the
problem. This information is needed in order to better respond to your request for
assistance.
Product details can be found on the serial plate. This is located at the front right-hand
side of the drawer when open.
Registration
Register your product with us so we can provide you with the best service possible.
To register your product visit our website: www.fisherpaykel.com
37
EUROPEAN DIRECTIVE 2012/19/EU ON
WASTE ELECTRICAL AND ELECTRONIC EQUIPMENT (WEEE)
EU This appliance is marked according to the European directive 2012/19/EU on Waste
Electrical and Electronic Equipment (WEEE). By ensuring this product is disposed of
correctly, you will help prevent potential negative consequences for the environment
and human health, which could otherwise be caused by inappropriate handling of this
product.
The symbol
marked on the serial plate, or on the documents accompanying the
product, indicates that this appliance cannot be treated as household waste. It shall
be handed over to the applicable collection point for the recycling of electrical and
electronic equipment. Disposal of the appliance shall be carried out in accordance with
the local environment regulations for waste disposal and ensure the refrigerant circuit is
not damaged.
For more detailed information about treatment, recovery and recycling of this product,
please contact your local city office, your household waste disposal service or your
Fisher & Paykel retailer/dealer from whom you purchased this product.
38
FISHERPAYKEL.COM
© Fisher & Paykel Appliances 2017. All rights reserved.
The product specifications in this booklet apply to the specific products
and models described at the date of issue. Under our policy of continuous
product improvement, these specifications may change at any time. You
should therefore check with your Dealer to ensure this booklet correctly
describes the product currently available.
NZ AU GB IE HK SG IN
846805 A
07.17
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