K3C
AC1900 Smart Wi-Fi Router
User Guide
Table of Contents
1
About this guide...............................................................................................................................11
1.1
1.2
Structure of this guide......................................................................................................................................... 11
Symbols and conventions ................................................................................................................................. 12
2
Introduction ......................................................................................................................................13
3
Hardware descriptions ....................................................................................................................14
4
5
3.1
Back panel ............................................................................................................................................................... 14
3.2
LED indicator .......................................................................................................................................................... 15
Get started ........................................................................................................................................16
4.1
Connect your devices ......................................................................................................................................... 16
4.2
TCP/IP settings...................................................................................................................................................... 17
4.3
Set up router via web browser ........................................................................................................................ 19
General configurations ...................................................................................................................22
5.1
5.2
Log in / log out ....................................................................................................................................................... 22
Router status .......................................................................................................................................................... 23
5.3
5.4
5.5
Manage devices .................................................................................................................................................... 23
WAN (internet) settings ...................................................................................................................................... 24
LAN (local network) settings ............................................................................................................................ 25
5.6
5.7
Wireless settings ................................................................................................................................................... 26
DHCP ......................................................................................................................................................................... 28
5.8
Guest WIFI .............................................................................................................................................................. 29
5.9 QoS............................................................................................................................................................................. 30
5.10 UPnP ......................................................................................................................................................................... 31
5.11 Port forwarding...................................................................................................................................................... 32
5.12 DMZ ........................................................................................................................................................................... 33
5.13 Dynamic DNS ........................................................................................................................................................ 35
5.14 Remote access ..................................................................................................................................................... 36
5.15 VPN server ............................................................................................................................................................. 37
5.16 VPN client ............................................................................................................................................................... 39
5.17 USB storage........................................................................................................................................................... 40
5.18 Parental control .................................................................................................................................................... 44
5.19 Wireless extension .............................................................................................................................................. 45
5.20 URL filter .................................................................................................................................................................. 47
5.21 Signal strength control....................................................................................................................................... 48
5.22 LED control ............................................................................................................................................................. 49
6
Administration tools........................................................................................................................50
6.1
Security ..................................................................................................................................................................... 50
6.2
Time zone ................................................................................................................................................................ 52
6.3
6.4
Firmware update ................................................................................................................................................... 52
Diagnostics .............................................................................................................................................................. 54
6.5
Restore/Reset/reboot.......................................................................................................................................... 55
Appendix .......................................................................................................................................................59
Troubleshooting ................................................................................................................................................................. 59
Technical support – contact us .................................................................................................................................... 60
Notification of Compliance
CE Mark Warning
This is a class B product. In a domestic environment, this product may cause radio
interference, in which case the user may be required to take adequate measures.
Operating Frequency
2.4G: 2402 - 2482 MHz / 5G: 5150 - 5250 MHz Maximum
Maximum Transmit Power
2.4G: 20 dBm / 5G: 23 dBm
This device may be operated in all EU countries (and other countries following the EU
directive RED 2014/53/EU) for home and office use.
The band 5150 - 5250 MHz is restricted to indoor-only operation.
RF Exposure Information
This device meets the EU requirements (RED 2014/53/EU) on the limitation of exposure of
the general electromagnetic fields by way of health protection.
The device complies with RF specifications when the device used at 20 cm from your
body.
LEGAL INFORMATION ABOUT INTELLECTUAL PROPERTY
All company, product and service names mentioned herein are trademarks, registered
trademarks or service marks of their respective owners. Phicomm (Shanghai) Co., Ltd.
reserves the right to revise the content of this document at any time without prior notice.
No part of this document may be reproduced or transmitted in any form or by any means,
electronical or mechanical, including photo-copying, recording or storing in a retrieval
system, or translated into any language in any form without prior written permission of
Phicomm (Shanghai) Co., Ltd.
DISCLAIMER
Any pre-installed software or data provided as a bundle to this device is subject to the
applicable law under the responsibility of the issuing software / service provider. The
hardware manufacturer cannot be held liable for any breach, malfunction or other
occurrence raised by using this third-party software. Only the issuing providers can lawfully
be held responsible. Phicomm (Shanghai) Co., Ltd. does not own the intellectual property
of the third-party software and applications that are delivered with this product. Therefore,
Phicomm (Shanghai) Co., Ltd. will not provide any warranty of any kind for these third-party
software and applications. Neither will Phicomm (Shanghai) Co., Ltd. provide support to
customers who use these third-party software and applications nor be responsilbe or liable
for the functions of these third-party software and applications. Third-party software and
applications services may be interrupted or terminated at any time. Phicomm (Shanghai)
Co., Ltd. does not guarantee that any content or service would be maintained for any period
during its availability. Third-party service providers provide content and services through
network or transmission tools outside of the control of Phicomm (Shanghai) Co., Ltd. to the
greatest extent permitted by applicable law, it is explicitly stated that Phicomm (Shanghai)
Co., Ltd. shall not compensate or be liable for services provided by third-party service
providers or the interruption or termination of third-party contents or services. Phicomm
(Shanghai) Co., Ltd. shall be not responsible for the legality, quality or any other aspects of
any software installed on this product, or for any uploaded or downloadad third-party
works, such as texts, images, videos or software. Customers shall bear the risk for any and
all effects including incompatibility between the software and this product, which result
from installing software or uploading or downloading the third-party works.
LIMITATION OF DAMAGES
To the maximum extent permitted by applicable law, in no event shall Phicomm (Shanghai)
Co., Ltd. be liable for any special incidental, indirect or consequential damages or lost
profits, business, revenue, data, goodwill or anticipated savings. The maximum liability (this
limitaion shall not apply to liability for personal injury to the extent applicable law prohibits
such a limitation) of Phicomm (Shanghai) Co., Ltd. arising from the use of the product
described in this document shall be limited to the amount paid by customers for the
purchase of this product.
IMPORTANT HEALTH INFORMATION AND SAFETY PRECAUTIONS
When using this product, the safety precautions below must be taken to avoid possible
legal liabilities and damages. Retain and follow all product safety and operating instructions.
Observe all warnings in the operating instructions on the product.
To reduce the risk of bodily injury, electric shock, fire and damage to the equipment,
observes the following precautions.
SAFETY PRECAUTIONS FOR PROPER INSTALLATION
CAUTION: Connecting to an inappropriate charger can result in an electric shock to your
device.
SAFETY PRECAUTIONS FOR PROPER SUPPLY UNIT
Use the correct power source!
This product can only be charged with matching standard external power source appointed
by Phicomm (Shanghai) Co., Ltd.
Phicomm (Shanghai) Co., Ltd. is not liable for any device breakdown or safety accident
arising from the use of unauthorized external power source.
SAFETY PRECAUTION FOR DIRECT SUNLIGHT
Keep this product away from excessive moisture and extreme temperatures. The device is
designed to be operated in temperatures between 0°C and 40°C. Low- or high-temperature
conditions might cause the device to temporarily stop working properly. Do not leave the
product in a vehicle or in places where the temperature may exceed 70°C (window sill or
behind glass). Avoid dramatic changes in temperature or humidity when using the device
as condensation may form on or within the device.
When you are using the device, it is normal for the device to get warm. The exterior of the
device functions as a cooling surface that transfers heat from inside the unit to the cooler
air outside.
ENVIRONMENT RESTRICTIONS
Do not use this product in gas stations, fuel depots, chemical plants or where blasting
operations are in process, or in potentially explosive atmospheres such as below deck on
boats, fuel or chemical transfer or storage facilities, and areas where the air contains
chemicals or particles, such as grain, dust or metal powders. Please be aware that sparks in
such areas could cause an explosion or fire resulting in bodily injury or even death.
EXPLOSIVE ATMOSPHERES
In any area with a potentially explosive atmosphere or where flammable materials exist, the
product should be turned off and the user should obey all signs and instructions. Sparks in
such areas could cause an explosion or fire resulting in bodily injury or even death. Users
are advised not to use the equipment at refueling areas such as service or gas stations, and
are reminded of the need to observe restrictions on the use or radio equipment in fuel
depots, chemical plants or where blasting operations are in progress. Areas with a
potentially explosive atmosphere are often, but not always, clearly marked. These include
fueling areas, below deck on boats, fuel or chemical transfer or storage facilities, and areas
where the air contains chemicals or particles, such as dust or metal powders.
SAFETY PRECAUTIONS FOR RADIO FREQUENCY EXPOSURE

Avoid using your device near metal structures (e. g. the steel frame of a building).

Avoid using the device near strong electromagnetic sources, such as microwave ovens,
sound speakers, TV and radio.

Use only original manufacturer-approved accessories.

Use of non-original manufacturer-approved accessories may violate your local RF
exposure guidelines and should be avoided.
INTERFERENCES WITH MEDICAL EQUIPMENT FUNCTIONS
This product may cause medical equipment to malfunction. The use of this device is
forbidden in most hospitals and medical clinics.
If you use any other personal medical device, consult the manufacturer of your device to
determine if they are adequately shielded from external RF energy.
HEARING AID DEVICES
Some devices may interfere with some hearing aid devices. In the event of such interference,
you may want to consult your service provider, or call customer service line to discuss
alternatives.
NON-IONIZING RADIATION
Your device has external antennas. This product should be operated in its normal-use
position to ensure the radiative performance and safety of the interference. Users are
advised that for satisfactory operation of the equipment and for the safety of personnel, it
is recommended that no part of the human body be allowed to come too close to the
antenna during operation of the equipment.
Use only the supplied antennas. Use of unauthorized or modified antennas may impair
transfer quality and damage the device, causing loss of performance and SAR levels
exceeding the recommended limits as well as result in noncompliance with local regulatory
requirements in your country.
To assure optimal device performance and ensure human exposure to RF energy is within
the guidelines set forth in the relevant standards, always use your device only its normaluse position. Contact with the antennas may impair quality and cause your device to
operate at a higher power level than needed. Avoiding contact with the antenna area when
the device is in use optimizes the antenna performance.
GENERAL PRECAUTIONS
AVOID APPLYING EXCESSIVE PRESSURE TO THE DEVICE
Do not apply excessive pressure on the device to prevent damage.
DEVICE IS GETTING WARM AFTER PROLONGED USE
When using your device for prolonged periods the device may become warm. In most cases
this condition is normal and therefore should not be interpreted as a problem with the
device.
HEED SERVICE MARKING
Except as explained in the user manual, do not repair any product yourself. Service needed
on components inside the device should be done by an authorized service outlet or
provider.
Phicomm (Shanghai) Co., Ltd. is entitled to use new or reconditioned replacements parts
or boards for repairs under warranty, provided they have the same functionality as the parts
to be replaced.
DAMAGE REQUIRING SERVICE
Unplug the device from the electrical outlet and refer servicing to an authorized service
center or provider under the following conditions:

Liquid has been spilled or an object has fallen onto the product.

The product has to been exposed to rain or water.

There are noticeable signs of overheating.

The product does not operate normally when you follow the operating instructions.
AVOID HOT AREAS
The product should be placed away from heat sources such as radiators, heat registers,
stoves, or other products (including amplifiers) that products heat.
AVOID WET AREAS
Never use the product in a wet location.
AVOID USING YOUR DEVICE AFTER A DRAMATIC CHANGE IN TEMPERATURE
When you move your device between environments with very different temperature and/or
humidity ranges, condensation may form on or within the device. To avoid damaging the
device, allow sufficient time for the moisture to evaporate before using the device.
NOTICE: When taking the device from low-temperature conditions into a warmer
environment or from high-temperature conditions into a cooler environment, allow the
device to acclimate to room temperature before turning on power.
AVOID PUSHING OBJECTS INTO THE DEVICE
Never push objects of any kind into cabinet slots or other openings in the product. Slots
and openings are provided for ventilation. These openings must not be blocked or covered.
MOUNTING ACCESSORIES
Do not use the product on an unstable table, cart, tripod or bracket. Any mounting of the
product should follow the manufacturer’s instructions, and should use a mounting
accessory recommended by the manufacturer.
AVOID UNSTABLE MOUNTING
Do not place the product with an unstable base.
USE PRODUCT WITH APPROVED EQUIPMENT
This product should be used only with personal computers and options identified as
suitable for use with your equipment.
CLEANING
Unplug the product from the wall outlet before cleaning. Do not use liquid cleaners or
aerosol cleaners. Use a damp cloth for cleaning, but NEVER use water to clean the device.
The device has been provided with special treatments featuring that it could dispose dirt
and sweat on its surface. The device itself does not have a stain-resistant function. In case
of smudginess and dyeing, please wipe it with clean damp sponge immediately. Please
keep the device dry when necessary.
PACEMAKER
The device may cause disturbance to pacemakers. Please keep the device a
proper distance of least 5 centimeters away from pacemakers.
If you need detailed information about other active implantable medical
devices, please consult your doctor to ensure the magnetic interference of
such active implantable medical devices.
CAUTION
Update your operating system with caution

Improper operation or unforeseen external factors may cause an operating system
update fails; the device will not work properly. If such a situation occurs, you need to
send the unit in for repair.

An unofficial operating system can cause security risks. Please install only official
updates provided by Phicomm (Shanghai) Co., Ltd., if not you will void the warranty
and a repair is chargeable.
FCC User Information
This device complies with Part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) this device may not cause harmful interference, and (2) this device
must accept any interference received, including interference that may cause undesired
operation.
FCC Caution: Any changes or modifications not expressly approved by the party
responsible for compliance could void the user's authority to operate this equipment.
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one of the following measures:

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and receiver.

Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.

Consult the dealer or an experienced radio/TV technician for help
FCC Radiation Exposure Statement
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled
environment. This equipment should be installed and operated with minimum distance
20cm between the radiator & your body.
1
About this guide
This user guide includes a complete overview of the configuration and functions of
PHICOMM K3C router on Web Management interface.
Note

It is suggested to use Firefox, Google Chrome, IE 9.0 or above to login
in Web Management. Software interface might vary by browsers.

Software interface and functions might vary by firmware versions.

Parameters on interface screenshots are displayed for demonstration
only.
1.1
Structure of this guide
This guide is structured as follows:
Chapter
Title
Subject
Basic description of document content,
1
About this guide
2
Introduction
3
Hardware descriptions
4
Get started
5
General configurations
Description of router’s general functions.
6
Administration tools
Description of router’s administration features.
Appendix
FAQs and technical support information.
definition of symbols and conventions.
Description of basic functions.
Description of ports on the back panel and
LED indicator.
Description of the way to set up your router
for the first time.
11
1.2
Symbols and conventions
The following symbols are used in the user guide:
WARNING!
May result in severe damage to your device or database.
Note
Useful additional information
The following editorial conventions are used in the guide:
Convention
Explanation
Bold
Field names / button names are written in bold
Example: click menu View
Italic
Commands, screen output, file names and paths are written in Italic.
Example: Input 192.168.2.1 in IP address text box.
>
Used for menu sequence
Example: Click File > Print to print.
12
2
Introduction
K3C AC1900 smart Wi-Fi Router is all-in-one router for home and SOHO users to share
broadband internet connection over a wired or a wireless network.
The simultaneous dual-band speed of up to 1.9 Gbps (2.4G 600 Mbps and 5G 1300
Mbps) provides users with extraordinary smooth internet surfing, internet phone calling
and online gaming.
Phicomm K3C router support the following features:

Intel processor (GRX350+WAV500) provides sophisticated analytics capability on
massive data

Simultaneous dual-band speed up to 1.9 Gbps (2.4G 600Mbps and 5G 1300Mbps)

1 Gigabit WAN + 3 Gigabit LAN with up to 1000 Mbps WAN-LAN throughput

USB 3.0 interface for file share in external storage device

VPN offers secure access for remote users

QoS allows optimal speeds for a specific application or program.

Parental Control allows parents or administrators to establish restricted access
policies for children or staff

Device Management allows administrators to control the bandwidth for each
individual device.

Easy setup and firmware update
Note
Please refer to Phicomm website for detailed information.
13
3
3.1
Hardware descriptions
Back panel
Power button
Press to power on/off the router.
USB port
Insert USB device as external storage.
WAN port
Insert RJ-45 cable to establish internet connection.
LAN ports 1-3
Insert RJ-45 cable(s) to establish LAN connection.
Power port
Insert AC power adapter for power supply.
Reset button
Press and hold the button for at least 5 seconds until the LED at the
bottom edge of the front panel blinks rapidly.
14
3.2
LED indicator
You can use the LED indicator located at the bottom edge of the front panel to diagnose
connectivity status of your router.
LED behavior
Blue
Yellow
Red
WLAN
WAN
Internet
Solid
√
√
√
Blinking
√
√
×
Solid
√
×
×
Blinking
×
×
×
Solid
×
√
√
Blinking
×
√
×
Note

LED indicator is solid red when the router is initializing.

LED indicator blinks red rapidly when the reset button is pressed and
held for at least 5 seconds.
15
4
4.1
Get started
Connect your devices
Follow these steps below to connect your devices.
1.
Connect the power adapter into an electrical outlet, connect the other end to the
router, and turn on the router.
2.
Connect your modem to the WAN port on the router using a RJ-45 cable.
Note

Make sure your modem has proper internet connection.

If you have a wired Ethernet connection to internet instead of a
modem, connect the RJ-45 cable directly to the WAN port on the
router, then continue with the following instructions to complete the
router setup.
16
3.
Connect your device to the router (wired or wireless):
3-a. Wired connection:
Connect your PC to the LAN port on the router with a RJ-45
cable.
3-b. Wireless connection:
Turn on WLAN on your wireless device and connect to
@PHICOMM_XX or @PHICOMM_XX_5G.
XX represents the last two digits of the router’s MAC address that can be found on the
label at the bottom of the router.
4.2
TCP/IP settings
The IP address has to be obtained automatically before starting the configuration of the
router. Please follow these steps:
1.
With the right mouse button please click on the right bottom corner. Click Open
Network and Sharing Center and select Change adapter settings on the upper left
of the screen.
17
2.
Right-click network connection type and select Properties. In the Properties
window double click Internet Protocol Version 4 (TCP/IPv4).
3.
Select both Obtain an IP address automatically and Obtain DNS server address
automatically. Click OK to confirm the configuration.
18
4.3
1.
Set up router via web browser
On your web browser, enter p.to or 192.168.2.1 in address bar, make sure you have
read and checked the End-user License Agreement, and click Start Setup to run
the setup wizard.
2.
Create a login password for your router and click Next.
19
3.
Select your local time zone and click Next.
4.
Specify your internet connection type, enter the relevant account information as
required and click Next.
DHCP
DHCP is commonly used if internet service provider does not provide any IP
to use. Router will obtain IP address information automatically.
PPPoE
PPPoE is typically used for DSL services. Enter the username and password
provided by your internet service provider.
Static IP
Select Static IP if internet service provider provides the static IP address,
address
subnet mask, default gateway and DNS server address.
PPTP/L2TP
Select PPTP or L2TP if ISP provides the username, password, and VPN
server IP.
20
Note
If you are not sure about your connection type, please select DHCP or
contact your ISP if you are not sure about your internet connection type.
5.
Set SSID and password (no less than 8 characters) for your wireless network or use
the default settings. Click Save to complete the setup.
6.
Now WIFI has been successfully set up on your router. If your device does not
automatically connect to the wireless network, please connect manually. You can also
click More Settings for further advanced configuration.
21
5
5.1
General configurations
Log in / log out
On your web browser, enter p.to or 192.168.2.1 in address bar, enter the login password
that is set when you set up the router for the first time, and click
.
After logging in Web Management, you will find router's real-time running status on the
home page including download speed, upload speed, CPU usage, and memory usage.
To log out from Web Management, click
on the upper-right corner of the page and
22
select Logout from the context menu.
5.2
Router status
You can view the router status from Main menu > Advanced > Router Status on Web
Management. General system information, WAN and LAN status, WIFI status, and
external USB storage status will be shown on this screen.
5.3
Manage devices
To manage the devices on your local network, go to Main menu > Devices on Web
Management, devices that are currently being connected to your local network are listed
23
in Devices Online tab, devices that have been connected and currently offline are listed
in Devices Offline tab, devices that are blocked from network are listed in Devices
Blocked tab.
To block a computer or device from connecting to your home network, toggle off the
Allowed switch. To allow the computer or device to continue access the network, toggle
on the Allowed switch.
To specify the maximum upload / download bandwidth (0-4096 KB/s), manually input the
entry in Limited field, and click any blank space on the webpage, or press Enter on your
keyboard.
The device can be renamed by clicking Devices field and entering the new name.
Note
The supported special characters may include but no limited to !"#$%&
\'()*+,-./:;<>=?@[\\]^_`{|}~ and space.
5.4
WAN (internet) settings
To configure WAN (internet) settings, go to Main menu > Advanced > Internet
Settings on Web Management.
For Connection Type, refer to Section 4.3
Click Expand to have more advanced settings displayed.
24
MTU
MTU defines the maximum length of your data packet.

DHCP: The range of maximum length is between 576 and 1500.

1500 is the default value.
PPPoE: The range of maximum length is between 576 and 1492.
1480 is the default value.

Static IP Address: The range of maximum length is between 576 and
1500. 1500 is the default value.

PPTP: The range of maximum length is between 576 and 1420. 1420
is the default value.

L2TP: The range of maximum length is between 576 and 1460. 1460
is the default value.
User-defined
DNS
If any specific server is required, toggle on this switch and enter the IP
address of primary DNS server and secondary DNS server (if available).
Click Save to save the settings.
5.5
LAN (local network) settings
To configure LAN (local network) settings, go to Main menu > Advanced > LAN
Settings on Web Management. Current LAN IP address and subnet mask are displayed.
IP address
Enter LAN IP address of the router.
Subnet Mask
Enter the subnet mask associated with the LAN IP address.
Note
If you change the LAN IP address of the router, please log on the Web
Management page with the new IP address or p.to.
25
5.6
Wireless settings
To configure the basic wireless settings, go to Main menu > Wireless on Web
Management.
You can switch on/off wireless network, or modify the SSID/password for 2.4G and 5G
separately.
26
Single SSID
If Single SSID for Dual-band is enabled, both 2.4G and 5G will apply the
for Dual-
same SSID and password.
band
Hide SSID
If Hide SSID is enabled, the wireless network with this SSID will not be
discovered by other WIFI devices.
Time-switch
If Time-switch is enabled, WIFI (2.4G and 5G) can be automatically turned
off / on according to the schedule.

Time-switch only applies to the WIFI that is switched on. For example,
if 2.4G is switched on and 5G is switched off, Time-switch will work on
2.4G only.

If current system time is in the range of the scheduled WIFI-off time,
the settings will take effect from the next day.

Please ensure the internet connection is active, and the system time
has been synchronized with an NTP.

The settings will not take effect when Turn-on Time and Turn-off Time
are same.
Click Expand to have more advanced settings displayed.
27
Mode
Select the WIFI mode you want to use. For more information about
IEEE802.11, please refer to http://www.ieee.org.
Channel
Channel determines which operating frequency will be used. If you
notice a severe interference problems with another nearby access point,
you may try to manually select a fixed channel. Otherwise you can leave
it as Auto.
Bandwidth
Different WIFI mode has different bandwidth. Normally a higher
bandwidth provides faster network speed, but it will be much easier
interfered by other radio signal. The default value is recommended.
AP Isolation
If enabled, the devices under this SSID can only access internet and it
cannot communicate with other devices in the same WIFI network.
MU-MIMO
When Multi-User Multiple-Input Multiple-Output (MU-MIMO) is
enabled, the router can utilize the wireless bandwidth in the most
efficient way to achieve a faster network speed. The default setting is
recommended.
Beamforming
When Beamforming is enabled, the radio energy can be better utilized
between the router and the connected devices to achieve a faster
network speed. The default setting is recommended.
Click Save to save the settings.
5.7
DHCP
By default, the router acts as a Dynamic Host Configuration Protocol (DHCP) server. The
router assigns IP, DNS server, and default gateway addresses to all computers connected
to the LAN and WLAN.
To enable DHCP server, follow these steps below:
1.
On Web Management, go to Main menu > Advanced > DHCP and toggle on
DHCP switch.
28
2.
Specify the IP Address Pool for the clients on your network.
IP Address Pool
Specify the IP address range that is defined by the start IP and the end
IP fields.
3.
Click Save to save the settings
You can also specify a reserved IP address for a computer on the LAN, and bind the
IP Address and MAC Address into a pair, so that the computer always receives the same
IP address each time it accesses the router’s DHCP server.
Note

You have to set up your computer on the network to Obtain an IP
address automatically. See Section 4.2 for detailed information.

You can click
5.8
Only the IP address that is within the IP address range can be bound.
to reserve more IP addresses for your devices.
Guest WIFI
Guest WIFI is a type of small local network designed for temporary visitors. You can give
the guest access to your internet connection without sharing your WIFI password and the
devices connected to the guest network will not be able to access the share files inside
your home network.
To set up a guest network, follow these steps below:
29
1.
On Web Management, go to Main menu > Advanced > Guest WIFI and toggle on
Guest WIFI switch.
2.
Enter the SSID and password for the guest network and click Save to save the
settings.
Note

By default, the guest network SSID is @PHICOMM_Guest.

The guest WIFI SSID must be different from the 2.4G or 5G SSID.

The guest WIFI password must be between 8-63 characters long when
it is not left empty.

5.9
Guest WIFI only works on 2.4G network.
QoS
Phicomm router offers Quality of Service (QoS) to allocate optimal network speeds for a
specific application, or limit the bandwidth for user device(s).
To set up high priority for a specific application to achieve the maximum amount of
available throughput and speed, follow these steps below:
30
1.
On Web Management, go to Main menu > Advanced > QoS, and toggle on QoS
switch.
2.
Select one of the listed services that is to be allocated high-priority traffic, or you can
select Auto-balance to balance bandwidth for current traffics automatically.
Note
To limit the bandwidth for a specific user device, go to Main menu >
Devices. Specify the maximum download / upload speed for the device(s)
in the Limited field.
5.10
UPnP
Universal Plug and Play (UPnP) helps devices, such as Internet appliances and host
devices to access the local network and connect to other devices as needed. You can
enable UPnP if you want to use multi-player gaming, real-time communication, or peerto-peer connection.
UPnP devices can automatically discover the services from other registered UPnP devices
on the local network. To enable UPnP, on Web Management, go to Main menu >
Advanced >UPnP and toggle on UPnP switch.
31
Service Description
The description about the application that initiates the UPnP
request.
External Port
The port that the router opens for the application.
Internal Port
The port that the router opens for local host.
IP Address
The IP address of the local host that initiates the UPnP request.
UPnP Status
The status about whether the port of the UPnP device that
established a connection is currently active.
5.11
Port forwarding
Port forwarding opens a specific port to allow remote users to access certain public
services such as gaming, downloading, or web server on your local network.
To set up port forwarding on Phicomm router, follow these steps below:
1.
On Web Management, go to Main menu > Advanced > Port Forwarding and
toggle on Port Forwarding switch.
2.
Enter the service name or description in Rule Name, enter the LAN IP of the server,
specify port/port range for external port and internal port, and select the protocol.
32
Note

The server IP must be in the same subnet with the LAN IP.

The internal port must be a single port number when the external port
is specified as a single port number. The internal port must be a single
port number or the same port range when the external port is
specified as port range.
3.
Click Save to save the settings. You can also add another service by clicking
.
When the configuration completes, the access to the server will be redirected to the
server IP address by using the WAN IP.
5.12
DMZ
DMZ allows you to specify and expose one computer on your network that can be
accessed from outside (e.g. web server, SSH, or other remote access protocol).
In above topology, if you want to access the FTP server of PC1 on PC3, follow these steps:
1.
Run the FTP server on PC1.
2.
On PC2, log on Web Management and go to Main menu > Advanced > DMZ host.
33
3.
Toggle on DMZ Host, enter the IP address of PC1 as the DMZ Host IP.
Note
Before using the DMZ host, you should assign a static IP address to the
designated server. Then enter this static IP address into the router as its IP
address.
4.
Click Save to save the settings.
Now PC1 as DMZ host can connect to PC3 on the internet for intercommunication by
using the WAN IP, which can be checked in Main menu > Advanced > Router Status.
Note
The WAN IP must be a public IP.
34
WARNING!
It is recommended to disable the DMZ host when it is not in use to avoid
potential safety risks.
5.13
Dynamic DNS
Dynamic DNS feature allows you to host a server (web, FTP, game server, and etc.) using a
fixed domain name (host name) instead of remembering the dynamic IP address which
might be changed from time to time.
To assign a fixed host or domain name to a dynamic internet IP address, follow these
steps below:
1.
On Web Management, go to Main menu > Advanced > Dynamic DNS and toggle
on Dynamic DNS switch.
2.
Select your DDNS service provider NO-IP (www.noip.com) or DynDNS
(www.dyn.com), enter the username, password, host name (domain name).
Note
The host name only supports Latin characters only.
3.
Click Save to save the settings.
35
Note
Phicomm router supports two DDNS service providers: NO-IP
(www.noip.com) and DynDNS (www.dyn.com). Before you set up the DDNS,
please have the DDNS account created and the host name obtained on the
service provider website before setting DDNS on this screen.
5.14
Remote access
Using Remote Access, you can allow a user on the internet to access and manage your
router. This feature is helpful when you want to administer your router remotely.
To enable Remote Access, follow these steps below:
1.
On Web Management, go to Main menu > Advanced > Remote Access and toggle
on Remote Access switch.
36
2.
Enter the IP address of the computer that is given the access.
Note
If you set Management IP as 255.255.255.255, all devices from the network
can remotely manage your router.
3.
Click Save to save the settings.
To access the router from internet, type the router's WAN IP into the address bar of a
browser, followed by a colon (:) and the port number. For example, if the WAN IP is
211.117.154.79, and the port number you set is 8181, enter http:// 211.117.154.79:8181 to
manage the router via internet.
WARNING!
Turn off Remote Access if it is not used to avoid potential hazard from
internet.
5.15
VPN server
With VPN server enabled, the router can be deployed as a VPN server for remote users to
connect and access your home network.
To set up a VPN server, follow these steps below:
1.
On Web Management, go to Main menu > Advanced > VPN Server.
2.
Toggle on VPN Server switch, select protocol, and click the Save to confirm the
37
settings.
3.
In the VPN client list, specify the username and password for the VPN client to access
the VPN server, and click
VPN client accounts.
to save the settings. You can click
to add more
To access the VPN server, follow these steps below:
1.
Open the VPN client program or application on remote devices.
2.
Add a new VPN connection with the server IP shown in the VPN Server page that is
the WAN IP of your Phicomm router. You can also check the WAN IP in Advanced >
Router Status.
3.
Enter the authentication information as required to connect the client device to the
VPN server.
38
Note
For detailed information of the VPN client program or application, please
refer to the instructions from corresponding the service provider.
5.16
VPN client
Virtual Private Network (VPN) Client is used to connect to a VPN server to access private
resources securely over a public network.
To start up a VPN connection, you have to create a rule for clients to connect to the VPN
server with the rule name, protocol, VPN server IP address (or domain), and access
authentication information configured, follow these steps below:
1.
On Web Management, go to Main menu > Advanced > VPN Client.
2.
Toggle on VPN Client switch, enter a rule name for the VPN connection, VPN server
IP address or domain name (sometime also called host name), select protocol, and
39
enter VPN server authentication information (username and password).
3.
Click Save to save the settings, and you can click
to add more VPN connection
profile.
To connect to a VPN server, click Connect in the corresponding connection profile. The
connection status will be shown on the top of the screen.
5.17
USB storage
The USB port built on the router allows you to share files stored in a USB device with
anyone who has access to your network.
Note
Ensure that your USB storage device has already connected to the USB port
of the router before proceeding these steps.
You can go to Advanced > USB Storage to check whether the USB device
is connected to the router properly.
40
To configure the access to USB device, go to Main menu > Advanced > USB Storage.
Sharing
Toggle on the switch to enable file sharing. If the switch is toggled off, users
Access
on the network cannot access this USB drive.
Samba-
If this switch is toggled on, a username and password will be required to
encryption
access the USB drive.
Media
Toggle this switch to enable media sharing function by which your DLNA
Server
devices such as computer or mobile device connected to the router can
detect and play the media files on the USB drive.
USB 3.0
Switch USB interface between 3.0 and 2.0. If the USB drive is a USB 3.0
device, you can toggle on this switch to achieve more transmission rate.
Note

Please be noted that USB 3.0 hard drive can sometimes cause WIFI
interference.

The router will be rebooted with you confirm to switch USB interface
between 2.0 and 3.0.
When complete, click Save to save the settings.
41
WARNING!
Always click Safely Remove before disconnecting your device from the
router to avoid data loss or possible damage to the storage device.
To access USB storage using a Windows PC, follow these steps below:
1.
Open up a Windows Explorer window, and enter \\p.to (or the router's IP address) in
the address bar.
Note
Windows Explorer is different from Internet Explorer. You can open a
Windows Explorer window by opening Computer or Documents.
2.
If a login window pops up, enter the user name and password you set before in
Advanced > USB Storage on router's Web Management interface.
3.
Once you have logged in, you will view and edit the content of the USB storage.
To access USB storage using a MAC PC, follow these steps below:
42
1.
On your MAC PC, Open Finder and click Go > Connect to Server.
2.
Enter smb://p.to in Server Address, and click Connect.
3.
Enter the username and password encryption has been enabled, and click Connect
to access the USB device.
4.
Once you have logged in, you will view and edit the content of the USB device.
43
5.18
Parental control
Parental control allows you to set access restriction rules on individual devices on your
home network. You can specify internet access at times of the day and days of the week
when your children’s devices are allowed to be online.
To set up a rule, follow these steps below:
1.
On Web Management, go to Main menu > Advanced > Parental Control.
2.
Toggle on Parental Control switch, select the device on which you want to set the
rule, and click
to specify day(s) and time the device will be allowed to access
internet in the pop-up window.
3.
Click Save to save this rule. You can click
44
to continue to add another rule.
Note
Ensure that your USB storage device has already connected to the USB
port of the router before proceeding these steps.
You can go to Advanced > USB Storage to check whether the USB
device is connected to the router properly.
5.19
Wireless extension
By using this function, the main and the sub routers can be connected to extend
coverage of your wireless network. The wireless network to be extended can be achieved
by auto-scanning (recommended) or specifying a network manually.
Note
You can unplug the internet cable from router’s WAN port when using
wireless extension.
To enable wireless extension and set up a Phicomm router functioning as a sub router,
follow the steps below:
1.
On Web Management, go to Main menu > Advanced > Wireless Extension.
2.
Toggle on Wireless Extension switch, select the way you want to specify the wireless
network to be extended.

If you select Scan and click the Scan button, a list of available wireless networks
(2.4G and 5G) will be displayed. Click the Connect button to connect the
network to be extended, enter the password (if any) and click Start WIFI
Extending button.
45

If you select Manual Input, you have to input the wireless network information
manually including SSID, security mode, authentication type and password, and
then click Start WIFI Extending button.
46
3.
When the configuration completes, you can log on p.to and go to Advanced >
Wireless Extension to check the status.
5.20
URL filter
You can use URL filter to block internet browsing access to specific website(s) for certain
device(s) on your local network. To specify URL filter on a devices, follow these steps
below:
1.
On Web Management, go to Main menu > Advanced > URL Filter.
2.
Toggle on URL Filter switch, select the device to be managed from the drop-down
list, and the MAC address will be displayed automatically.
3.
Click Set and select the website(s) to be blocked on the device in the pop-up
window. You can also specify other website(s) by entering the URL or domain
keyword(s) manually. Use semi-colon to separate multiple entries.
47
Note

The URL you input can only contain letters (a-z and A-Z), numbers
(0-9), and hyphens (-). There cannot be two successive hyphens, and
the entry cannot start or end with a hyphen.

A single URL cannot exceed 64 characters. You can input 20 URL
keywords with a maximum of 1024 characters.

4.
You can create 10 rules at most.
Click Save to save the settings and close the pop-up window.
You can click Set or Delete to modify or remove the rule, or click
to assign a new rule
to your device.
5.21
Signal strength control
The WIFI signal strength is classified into three levels: Strong, Medium, and Low. Low
signal strength consumes less power and reduces visibility that might be detected by
48
more unwanted devices nearby. However, if the network has to cover a large area or if
there are lots of physical obstructions for the signal to penetrate, you may need to
increase the WIFI signal strength. To specify WIFI signal strength, follow these steps
below:
1.
On Web Management, go to Main menu > Advanced > Signal Strength.
2.
Toggle on Signal Strength switch and select an adequate signal level from High,
Medium, or Low.
5.22
LED control
The LED indicator located on the bottom-edge of the front panel indicates router's
connectivity status. The LED is on by default, if you want to turn off the LED, go to Main
menu > Advanced > LED and toggle off the LED switch.
Note
When the router is rebooted with the LED turned off, the LED will be on
for 5 minutes during the initialization period.
49
6
6.1
Administration tools
Security
Security protects your local network from the risk of internet attack. To configure security
for your router and network, go to Main menu > Advanced > Security on Web
Management.
50
Firewall
If the firewall is enabled, the system refuses all requests from the
internet. Only packets from the LAN which are belonging to defined
connections and for which the status database is created can pass the
firewall and can have access to the LAN. By default the firewall is
enabled. To expose all hosts in the LAN to the internet you can
disable the firewall.
DoS Protection
Denial-of-Service (DoS) protection protects your LAN against denial
of service attacks.
ICMP-FLOOD
Enable to protect against ICMP-FLOOD attacks.
Attack Filtering
ICMP-flooding
If the number of ICMP data packets exceeds the threshold, the
Packets
defense measures act immediately.
Threshold
UDP-FLOOD
Enable to protect against UDP-FLOOD attacks.
Attack Filtering
UDP-flooding
Packets
If the number of UDP data packets exceeds the threshold, the
defense measures act immediately.
Threshold
TCP-FLOOD
Enable to protect against TCP-FLOOD attacks.
Attack Filtering
TCP-SYN-
If the number of TCP-SYN data packets exceeds the threshold, the
flooding Packets
defense measures act immediately.
Threshold
Forbid WAN Ping
Enable if you want to ignore the ping packets from the WAN port.
Click Save to save the settings.
51
6.2
Time zone
You will be asked to specify your local time zone during the setup wizard when you set up
the router for the first time. The time zone can also be modified from Main menu >
Advanced > Time Zone on Web Management.
6.3
Firmware update
Note
It is recommend to install the latest firmware to improve your router’s
overall performance.
You will be asked whether to update the firmware if the latest available update is detected
when you log on Web Management, and this will also be indicated by a mark on the
Online Update icon.
Click Update now to update the firmware now, or you can click Don’t update now to
52
postpone the update.
Online update
To check whether a new update is available, and update your router online, go to Main
menu > Advanced > Online Update on Web Management:
Click Check for Update to detect new updates online. If a new update is found, click
Update to update your router with the newest firmware.
53
Local Update
Alternatively, you can go to Main menu > Advanced > Local Update to download the
firmware to your local drive, and update the router any time appropriate to your needs:
Click Browse to locate the new firmware file in your local drive, and click Update to start
updating your router.
You can also click the link as instructed to download the latest firmware.
WARNING!
Do not interrupt a firmware upgrade that is in progress to avoid potential
damage to your router.
6.4
Diagnostics
To troubleshoot router’s connectivity problems or check the router’s overall conditions
such as password strength and firmware updates, follow these steps below:
1.
Go to Main menu > Advanced > Health Check on Web Management.
2.
Click Check to start diagnostics on your router.
54
If your password strength is categorized as Weak, click Modify to modify the password to
a more complex one to improve the security.
You can click Update to update your router with the latest firmware if a new update is
detected.
Note
It is recommended to use complex passwords that provide a greater level
of security for user data.
6.5
Restore/Reset/reboot
You can backup router's current settings in a file and restore these settings for any
unexpected change.
Restore/Backup
You can backup router's current settings in a file and restore these settings for any
unexpected change. To make a configuration backup, follow these steps below:
1.
Go to Main menu > Advanced > Restore on Web Management.
2.
Click Backup Configuration to save the current router settings in a backup file on
your local drive.
55
To restore your router with a configuration file, click Browse to locate the configuration
file on your local drive and click Restore Configuration
Factory restore
To restore your router to factory settings, follow these steps below:
1.
Go to Main menu > Advanced > Restore on Web Management.
56
2.
Click Factory Restore to reset your router to factory defaults.
WARNING!
If you click Factory Restore to reset the router to the factory default
settings, all your personal configurations will be erased.
Reboot/Scheduled reboot
To reboot your router immediately, click
on the upper-right of the page and select
Reboot from the context menu. Click OK to confirm to reboot the router or click Cancel
to cancel the operation.
Alternatively, you can schedule your router to reboot once a day at a specific time to clear
cache stored in the memory. Follow these steps below:
1.
Click
on the upper-right of the page and select Scheduled Reboot from the
context menu, and toggle on Scheduled Reboot switch.
57
2.
Turn on the switch and specify the time that you would like the reboot to occur every
day.
3.
Click Save to save the settings.
58
Appendix
Troubleshooting
Why I cannot open the management page?

Turn off browser’s proxy settings.

Make sure that your network card has been set to obtaining an IP automatically.

Make sure that your LAN and wireless LED is on and all cables are connected
correctly.
I forgot my network name (SSID) or encryption keys (passwords)!

Click
beside the password textbox to reveal the bulleted password if applicable.

Press the Reset button of the router longer than 5 seconds or go to Main menu >
Advanced > Restore to reset the router to factory defaults, and then set up SSID
and passwords again.
Why I cannot access the internet via LAN adapter?

Move the router closer to the wireless client.

Check whether the wireless adapter is connected to the correct wireless router.

Check whether the wireless channel conforms to the channels available in your
country / area.

Retry using another Ethernet cable.

Check if all cables are connected correctly.
59
Technical support – contact us
Phicomm (Shanghai) Co., Ltd.
India
Tel: +86 21 31183118
Toll Free: 1 800 3000 0644
Email Sales: info@phicomm.com
Email: service.in@phicomm.com
Email Support: service@phicomm.com.cn
Phicomm Communication USA, Inc.
Malaysia
Toll Free: +1 888 830 5030
Toll Free: 1 800 817 866
Email: support.usa@phicomm.com
Email: support.my@phicomm.com
Phicomm Europe GmbH
Indonesia
Tel: +49 89 660 5672 0
Toll Free: 007 803 321 8416
Email Sales: info-eu@phicomm.com
Email: support.id@phicomm.com
Email Support: support-de@phicomm.com
Phicomm Technology (Asia Pacific) Pte. Ltd.
Vietnam
Tel: +65 3157 8860
Toll Free:1 800 400 393
E-mail: support.sg@phicomm.com
Email: support.vn@phicomm.com
Russia
E-mail: support.ru@phicomm.com
Ukraine
Phone:+380 44 238 8586
E-mail: support.ua@phicomm.com
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