TD-W8962ND
300Mbps Wireless N ADSL2+ Modem Router
Rev: 1.0.0
1910010687
COPYRIGHT & TRADEMARKS
Specifications are subject to change without notice.
is a registered trademark of
TP-LINK TECHNOLOGIES CO., LTD. Other brands and product names are trademarks or
registered trademarks of their respective holders.
No part of the specifications may be reproduced in any form or by any means or used to make any
derivative such as translation, transformation, or adaptation without permission from TP-LINK
TECHNOLOGIES CO., LTD. Copyright © 2012 TP-LINK TECHNOLOGIES CO., LTD. All rights
reserved.
http://www.tp-link.com
FCC STATEMENT
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the following
measures:
•
Reorient or relocate the receiving antenna.
•
Increase the separation between the equipment and receiver.
•
Connect the equipment into an outlet on a circuit different from that to which the receiver
is connected.
•
Consult the dealer or an experienced radio/ TV technician for help.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions:
1) This device may not cause harmful interference.
2) This device must accept any interference received, including interference that may
cause undesired operation.
Any changes or modifications not expressly approved by the party responsible for compliance
could void the user’s authority to operate the equipment.
Note: The manufacturer is not responsible for any radio or TV interference caused by
unauthorized modifications to this equipment. Such modifications could void the user’s authority to
operate the equipment.
FCC RF Radiation Exposure Statement
This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled
environment. This device and its antenna must not be co-located or operating in conjunction with
any other antenna or transmitter.
“To comply with FCC RF exposure compliance requirements, this grant is applicable to only
Mobile Configurations. The antennas used for this transmitter must be installed to provide a
separation distance of at least 20 cm from all persons and must not be co-located or operating in
conjunction with any other antenna or transmitter.”
CE Mark Warning
This is a class B product. In a domestic environment, this product may cause radio interference, in
which case the user may be required to take adequate measures.
This device has been designed to operate with the antennas listed below, and having a maximum
gain of 3 dBi. Antennas not included in this list or having a gain greater than 3 dBi are strictly
prohibited for use with this device. The required antenna impedance is 50 ohms.
To reduce potential radio interference to other users, the antenna type and its gain should be so
chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that permitted for
successful communication.”
Canadian Compliance Statement
This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject
to the following two conditions:
(1)This device may not cause interference, and
(2)This device must accept any interference, including interference that may cause undesired
operation of the device.
Cet appareil est conforme aux norms CNR exemptes de licence d’Industrie Canada. Le
fonctionnement est soumis aux deux conditions suivantes:
(1)cet appareil ne doit pas provoquer d’interférences et
(2)cet appareil doit accepter toute interférence, y compris celles susceptibles de provoquer un
fonctionnement non souhaité de l’appareil.
Industry Canada Statement
Complies with the Canadian ICES-003 Class B specifications.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
This device complies with RSS 210 of Industry Canada. This Class B device meets all the
requirements of the Canadian interference-causing equipment regulations.
Cet appareil numérique de la Classe B respecte toutes les exigences du Règlement sur le
matériel brouilleur du Canada.
Korea Warning Statements
당해 무선설비는 운용중 전파혼신 가능성이 있음.
NCC Notice
經型式認證合格之低功率射頻電機,非經許可,公司、商號或使用者均不得擅自變更頻率、加大功
率或變更原設計之特性及功能。
低功率射頻電機之使用不得影響飛航安全及干擾合法通信;經發現有干擾現象時,應立即停用,並
改善至無干擾時方得繼續使用。前項合法通信,指依電信法規定作業之無線電通信。低功率射頻電
機須忍受合法通信或工業、科學及醫療用電波輻射性電機設備之干擾。
UkrSEPRO
Продукт сертифіковано згідно с правилами системи УкрСЕПРО на відповідність вимогам
нормативних документів та вимогам, що передбачені чинними законодавчими актами
України.
Safety Information
z
When product has power button, the power button is one of the way to shut off the product;
when there is no power button, the only way to completely shut off power is to disconnect the
product or the power adapter from the power source.
z
Don’t disassemble the product, or make repairs yourself. You run the risk of electric shock
and voiding the limited warranty. If you need service, please contact us.
z
Avoid water and wet locations.
This product can be used in the following countries:
AT
BG
BY
CA
CZ
DE
DK
EE
ES
FI
FR
GB
GR
HU
IE
IT
LT
LV
MT
NL
NO
PL
PT
RO
RU
SE
SK
TR
UA
TP-LINK TECHNOLOGIES CO., LTD
DECLARATION OF CONFORMITY
For the following equipment:
Product Description: 300Mbps Wireless N ADSL2+ Modem Router
Model No.: TD-W8962ND
Trademark: TP-LINK
We declare under our own responsibility that the above products satisfy all the technical
regulations applicable to the product within the scope of Council Directives:
Directives 1999/5/EC, Directives 2004/108/EC, Directives 2006/95/EC, Directives 1999/519/EC,
Directives 2011/65/EU
The above product is in conformity with the following standards or other normative documents
ETSI EN 300 328 V1.7.1: 2006
ETSI EN 301 489-1 V1.8.1:2008& ETSI EN 301 489-17 V2.1.1:2009
EN 55022:2006 +A1:2007
EN 55024:1998+A1:2001+A2:2003
EN 61000-3-2:2006+A1:2009+A2:2009
EN 61000-3-3:2008
EN60950-1:2006+A11:2009+A1:2010
EN62311:2008
The product carries the CE Mark:
Person is responsible for marking this declaration:
Yang Hongliang
Product Manager of International Business
Date of issue: 2012
TP-LINK TECHNOLOGIES CO., LTD
Building 24 (floors 1, 3, 4, 5), and 28 (floors 1-4) Central Science and Technology Park,
Shennan Rd, Nanshan, Shenzhen, China
CONTENTS
Package Contents ....................................................................................................1
Chapter 1. Product Overview...................................................................................2
1.1
Overview of the Modem Router ...................................................................................... 2
1.2
Main Features................................................................................................................. 3
1.3
Panel Layout................................................................................................................... 4
1.3.1 The Front Panel ................................................................................................................... 4
1.3.2 The Back Panel.................................................................................................................... 5
Chapter 2. Connecting the Modem Router .............................................................7
2.1
System Requirements .................................................................................................... 7
2.2
Installation Environment Requirements .......................................................................... 7
2.3
Connecting the Modem Router....................................................................................... 8
Chapter 3. Quick Installation Guide ......................................................................10
3.1
Configuring the PC ....................................................................................................... 10
3.2
Quick Installation Guide................................................................................................ 13
3.2.1 Wireless ADSL Router ....................................................................................................... 15
3.2.2 Wireless Router.................................................................................................................. 19
Chapter 4. Configuring the Modem Router ..........................................................22
4.1
Login ............................................................................................................................. 22
4.2
Status............................................................................................................................ 22
4.3
Quick Setup .................................................................................................................. 23
4.4
System Mode................................................................................................................ 23
4.5
Network......................................................................................................................... 24
4.5.1 WAN Settings..................................................................................................................... 24
4.5.2 Interface Grouping ............................................................................................................. 31
4.5.3 LAN Settings ...................................................................................................................... 32
4.5.4 MAC Clone......................................................................................................................... 33
4.5.5 ALG Settings ...................................................................................................................... 34
4.5.6 DSL Settings ...................................................................................................................... 35
4.6
DHCP Server ................................................................................................................ 35
4.6.1 DHCP Settings ................................................................................................................... 35
4.6.2 Clients List.......................................................................................................................... 37
4.6.3 Address Reservation.......................................................................................................... 37
4.6.4 Conditional Pool ................................................................................................................. 38
4.7
Wireless ........................................................................................................................ 40
4.7.1 Basic Settings .................................................................................................................... 40
4.7.2 WPS Settings ..................................................................................................................... 42
4.7.3 Wireless Security ............................................................................................................... 44
4.7.4 Wireless MAC Filtering ...................................................................................................... 46
4.7.5 Wireless Advanced ............................................................................................................ 47
4.7.6 Wireless Status .................................................................................................................. 48
4.8
Route Settings .............................................................................................................. 49
4.8.1 Default Gateway................................................................................................................. 49
4.8.2 Static Route........................................................................................................................ 49
4.8.3 RIP Settings ....................................................................................................................... 50
4.9
Forwarding.................................................................................................................... 51
4.9.1 Virtual Servers.................................................................................................................... 51
4.9.2 Port Triggering ................................................................................................................... 52
4.9.3 DMZ ................................................................................................................................... 54
4.9.4 UPnP.................................................................................................................................. 54
4.10 Parent Control............................................................................................................... 55
4.11 Firewall ......................................................................................................................... 56
4.11.1 Rule .................................................................................................................................. 57
4.11.2 LAN Host .......................................................................................................................... 58
4.11.3 WAN Host ......................................................................................................................... 59
4.11.4 Schedule........................................................................................................................... 60
4.11.5 DDoS ................................................................................................................................ 61
4.12 Bandwidth Control ........................................................................................................ 62
4.13 IP&MAC Binding ........................................................................................................... 63
4.13.1 Binding Setting.................................................................................................................. 63
4.13.2 ARP List............................................................................................................................ 64
4.14 Dynamic DNS ............................................................................................................... 65
4.15 Diagnostic ..................................................................................................................... 66
4.16 System Tools ................................................................................................................ 67
4.16.1 System Log....................................................................................................................... 67
4.16.2 Time Settings.................................................................................................................... 68
4.16.3 Manage Control ................................................................................................................ 69
4.16.4 CWMP Settings ................................................................................................................ 69
4.16.5 SNMP Settings ................................................................................................................. 70
4.16.6 Backup & Restore............................................................................................................. 71
4.16.7 Factory Defaults................................................................................................................ 71
4.16.8 Firmware Upgrade............................................................................................................ 72
4.16.9 Reboot .............................................................................................................................. 73
4.16.10 Statistics........................................................................................................................ 73
Appendix A: Specifications ...................................................................................75
Appendix B: Troubleshooting ...............................................................................76
Appendix C: Technical Support ............................................................................85
TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
Package Contents
The following contents should be found in your package:
¾
One TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router
¾
One Power Adapter for TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router
¾
Quick Installation Guide
¾
One RJ45 cable
¾
Two RJ11 cables
¾
One ADSL splitter
¾
One Resource CD for TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router, including:
•
This User Guide
•
Other Helpful Information
) Note:
Make sure that the package contains the above items. If any of the listed items are damaged or
missing, please contact your distributor.
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TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
Chapter 1. Product Overview
Thank you for choosing the TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router.
1.1 Overview of the Modem Router
The TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router integrates 4-port Switch, Firewall,
NAT-Router and Wireless AP. Powered by 2x2 MIMO technology, the Wireless N Router delivers
exceptional range and speed, which can fully meet the need of Small Office/Home Office (SOHO)
networks and the users demanding higher networking performance.
The TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router utilizes integrated ADSL2+
transceiver and high speed MIPS CPU. The Modem Router supports full-rate ADSL2+
connectivity conforming to the ITU and ANSI specifications.
In addition to the basic DMT physical layer functions, the ADSL2+ PHY supports dual latency
ADSL2+ framing (fast and interleaved) and the I.432 ATM Physical Layer.
The Modem Router provides up to 300Mbps wireless connection with other 802.11n wireless clients.
The incredible speed makes it ideal for handling multiple data streams at the same time, which
ensures your network stable and smooth. The performance of this 802.11n wireless Router will give
you the unexpected networking experience at speed 650% faster than 802.11g. It is also compatible
with all IEEE 802.11g and IEEE 802.11b products.
With multiple protection measures, including SSID broadcast control and wireless LAN 64/128
WEP encryption, Wi-Fi protected Access (WPA2-PSK, WPA-PSK), as well as advanced Firewall
protections, the TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router provides complete
data privacy.
The Modem Router provides flexible access control, so that parents or network administrators can
establish restricted access policies for children or staff. It also supports Virtual Server and DMZ
host for Port Triggering, and then the network administrators can manage and monitor the network
in real time with the remote management function.
Since the Modem Router is compatible with virtually all the major operating systems, it is very easy
to manage. Quick Setup Wizard is supported and detailed instructions are provided step by step in
this user guide. Before installing the Modem Router, please look through this guide to know all the
Modem Router’s functions.
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TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
1.2 Main Features
¾
Four 10/100Mbps Auto-Negotiation RJ45 LAN ports (Auto MDI/MDIX), one RJ11 port.
¾
Provides external splitter.
¾
Adopts Advanced DMT modulation and demodulation technology.
¾
Supports bridge mode and Router function.
¾
Multi-user sharing a high-speed Internet connection.
¾
Downstream data rates up to 24Mbps, upstream data rates up to 3.5Mbps (With Annex M
enabled).
¾
Supports long transfers, the max line length can reach to 6.5Km.
¾
Supports remote configuration and management through SNMP and CWMP.
¾
Supports PPPoE, it allows connecting the internet on demand and disconnecting from the
Internet when idle.
¾
Provides reliable ESD and surge-protect function with quick response semi-conductive surge
protection circuit.
¾
High speed and asymmetrical data transmit mode, provides safe and exclusive bandwidth.
¾
Supports All ADSL industrial standards.
¾
Compatible with all mainstreams DSLAM (CO).
¾
Provides integrated access of internet and route function which face to SOHO user.
¾
Real-time Configuration and device monitoring.
¾
Supports Multiple PVC (Permanent Virtual Circuit).
¾
Built-in DHCP server.
¾
Built-in firewall, supporting IP/MAC filter, Application filter and URL filter.
¾
Supports Virtual Server, DMZ host and IP Address Mapping.
¾
Supports Dynamic DNS, UPnP and Static Routing.
¾
Supports system log and flow Statistics.
¾
Supports firmware upgrade and Web management.
¾
Provides WPA-PSK/WPA2-PSK data security, TKIP/AES encryption security.
¾
Provides 64/128-bit WEP encryption security and wireless LAN ACL (Access Control List).
¾
Supports Ethernet WAN (EWAN).
¾
Supports Bandwidth Control.
3
TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
1.3 Panel Layout
1.3.1 The Front Panel
Figure 1-1
The Modem Router’s LEDs are located on the front panel (View from left to right). They indicate
the device’s working status. For details, please refer to LED Explanation.
LED Explanation:
Name
Status
On
The Modem Router is powered on.
Off
The Modem Router is off. Please ensure that the power adapter
is connected correctly.
On
ADSL line is synchronized and ready to use.
(Power)
(ADSL)
Indication
Flash
The ADSL negotiation is in progress.
Off
ADSL synchronization fails. Please refer to Note 1 for
troubleshooting.
On
The network is available with a successful Internet connection.
Flash
There is data being transmitted or received via the Internet.
(Internet)
(WLAN)
(WPS)
Off
There is no successful Internet connection or the Modem Router
is operating in Bridge mode. Please refer to Note 2 for
troubleshooting.
On
Wireless is enabled but no data is being transmitted.
Flash
The Modem Router is sending or receiving data over the wireless
network.
Off
Wireless function is disabled.
On
A wireless device has been successfully added to the network by
WPS function.
Slow Flash
WPS handshaking is in process and will continue for about 2
minutes. Please press the WPS button on other wireless devices
that you want to add to the network while the LED is flashing.
Quick
Flash
A wireless device has failed to be added to the network by WPS
function. Please refer to 4.6.2 WPS Settings for more
information.
4
TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
On
(LAN1-4)
Flash
Off
There is a device connected to this LAN port.
The Modem Router is sending or receiving data over this LAN
port.
There is no device connected to this LAN port.
) Note:
1. If the ADSL LED is off, please check your Internet connection first. Refer to 2.3 Connecting
the Modem Router for more information about how to make Internet connection correctly. If
you have already made a right connection, please contact your ISP to make sure if your
Internet service is available now.
2. If the Internet LED is off, please check your ADSL LED first. If your ADSL LED is also off,
please refer to Note 1. If your ADSL LED is GREEN ON, please check your Internet
configuration. You may need to check this part of information with your ISP and make sure
everything have been input correctly.
1.3.2 The Back Panel
The Modem Router's ports, where the cables are connected, and RESET button are located on
the back
Figure 1-2
¾
POWER: The Power plug is where you will connect the power adapter.
¾
ON/OFF: The switch for the power.
5
TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
¾
WPS: The switch for the WPS function. For details, please refer to 4.6.2 WPS Settings.
¾
RESET: There are two ways to reset the Modem Router's factory defaults.
Method one: With the Modem Router powered on, use a pin to press and hold the Reset
button for at least 5 seconds. And the Modem Router will reboot to its factory default settings.
Method two: Restore the default setting from “Maintenance-SysRestart” of the Modem
Router's Web-based Utility.
¾
WiFi: The switch for the WiFi function.
¾
LAN1, LAN2, LAN3, LAN4/WAN: Through these ports, you can connect the Modem Router
to your PC or the other Ethernet network devices. Enable EWAN function and you will be able
to connect to Cable/FTTH/VDSL/ADSL device.
¾
ADSL: Through the port, you can connect the Modem Router with the telephone. Or you can
connect them by an external separate splitter. For details, please refer to 2.3 Connecting the
Modem Router.
¾
Antennas: Used for wireless operation and data transmit.
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TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
Chapter 2. Connecting the Modem Router
2.1 System Requirements
¾ Broadband Internet Access Service (DSL/Cable/Ethernet).
¾ PCs with a working Ethernet Adapter and an Ethernet cable with RJ45 connectors.
¾ TCP/IP protocol on each PC.
¾ Web browser, such as Microsoft Internet Explorer, Mozilla Firefox or Apple Safari.
2.2 Installation Environment Requirements
¾
The Product should not be located where it will be exposed to moisture or excessive heat.
¾
Place the Modem Router in a location where it can be connected to the various devices as
well as to a power source.
¾
Make sure the cables and power cord are safely placed out of the way so they do not create a
tripping hazard.
¾
The Modem Router can be placed on a shelf or desktop.
¾
Keep away from the strong electromagnetic radiation and the device of electromagnetic
sensitive.
Figure 2-1 Wall-mount Install
7
TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
) Note:
The diameter of the screw, 3.5mm<D<7.8mm, and the distance of two screws is 107.5mm. The
screw that project from the wall need around 4mm based, and the length of the screw need to be
at least 20mm to withstand the weight of the product.
2.3 Connecting the Modem Router
Before installing the device, please make sure your broadband service provided by your ISP is
available. If there is any problem, please contact your ISP. Before cable connection, cut off the
power supply and keep your hands dry. You can follow the steps below to install it.
Step 1: Connect the ADSL Line.
Method one: Plug one end of the twisted-pair ADSL cable into the ADSL port on the rear
panel of , and insert the other end into the wall socket.
Method two:You can use a separate splitter. External splitter can divide the data and
voice, and then you can access the Internet and make calls at the same time. The
external splitter has three ports:
• LINE: Connect to the wall jack
• PHONE: Connect to the phone sets
• MODEM: Connect to the ADSL port of
Plug one end of the twisted-pair ADSL cable into the ADSL port on the rear panel of .
Connect the other end to the MODEM port of the external splitter.
Step 2: Connect the Ethernet cable. Attach one end of a network cable to your computer’s
Ethernet port or a regular hub/switch port, and the other end to the LAN port on the
Modem Router.
Step 3: Power on the computers and LAN devices.
Step 4: Attach the power adapter. Connect the power adapter to the power connector on the rear
of the device and plug in the adapter to a electrical outlet or power extension. The
electrical outlet shall be installed near the device and shall be easily accessible.
8
TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
Figure 2-2
9
TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
Chapter 3. Quick Installation Guide
3.1 Configuring the PC
After you directly connect your PC to the Modem Router or connect your adapter to a Hub/Switch
which has connected to the Modem Router, you need to configure your PC’s IP address. Follow
the steps below to configure it.
Step 1: Click the Start menu on your desktop, right click My Network Places, and then select
Properties (shown in Figure 3-1).
Figure 3-1
Step 2: Right click Local Area Connection (LAN), and then select Properties.
10
TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
Figure 3-2
Step 3: Select General tab, highlight Internet Protocol (TCP/IP), and then click the Properties
button.
Figure 3-3
11
TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
Step 4: Configure the IP address as Figure 3-4 shows. After that, click OK.
Figure 3-4
) Note:
You can configure the PC to get an IP address automatically, select “Obtain an IP address
automatically” and “Obtain DNS server address automatically” in the screen above.
Now, you can run the Ping command in the command prompt to verify the network connection.
Please click the Start menu on your desktop, select run tab, type cmd or command in the field
and press Enter. Type ping 192.168.1.1 on the next screen, and then press Enter.
If the result displayed is similar to the screen below, the connection between your PC and the
Modem Router has been established.
Figure 3-5
12
TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
If the result displayed is similar to the screen shown below, it means that your PC has not
connected to the Modem Router.
Figure 3-6
You can check it following the steps below:
1)
Is the connection between your PC and the Modem Router correct?
The LEDs of LAN port which you link to the device and the LEDs on your PC's adapter should
be lit.
2)
Is the TCP/IP configuration for your PC correct?
If the Modem Router's IP address is 192.168.1.1, your PC's IP address must be within the
range of 192.168.1.2 ~ 192.168.1.254.
3.2 Quick Installation Guide
With a Web-based utility, it is easy to configure and manage the TD-W8962ND 300Mbps Wireless
N ADSL2+ Modem Router. The Web-based utility can be used on any Windows, Macintosh or
UNIX OS with a Web browser, such as Microsoft Internet Explorer, Mozilla Firefox or Apple Safari.
1.
To access the configuration utility, open a web-browser and type the default address
http://192.168.1.1 in the address field of the browser.
Figure 3-7
After a moment, a login window will appear, similar to the Figure 3-8. Enter admin for the
User Name and Password, both in lower case letters. Then click the OK button or press the
Enter key.
13
TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
Figure 3-8
) Note:
1) Do not mix up the user name and password with your ADSL account user name and password
which are needed for PPP connections.
2) If the above screen does not pop up, it means that your Web-browser has been set to a proxy.
Go to Tools menu→Internet Options→Connections→LAN Settings, in the screen that
appears, cancel the Using Proxy checkbox, and click OK to finish it.
2.
After your successful login, you will see the Login screen as shown in Figure 3-9. Click
Quick Setup menu to access Quick Setup Wizard.
14
TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
Figure 3-9
3.
The Modem Router provides two system mode: Wireless ADSL Router and Wireless Router.
Choose the right mode which you need, then click Next.
Figure 3-10
3.2.1 Wireless ADSL Router
1.
Change the VPI or VCI values which are used to define a unique path for your connection. If
you are unsure, please consult your ISP. Click Next.
15
TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
Figure 3-11
2.
Please select the connection type given by your ISP.
Figure 3-12
A. Configuration for PPPoE/PPPoA
Enter the Username, Password given by your ISP, and then click Next.
Figure 3-13
) Note:
If you are using the Modem Router on a new DSL line and have not completed your DSL
provider’s online registration, you may be using a generic username and password. When
registration is completed, you will need to update the username and password if you have created
a new one.
B. Configuration for Dynamic IP or Bridge
This type doesn't need to be configured.
16
TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
C. Configuration for Static IP or IPoA
Enter the Static IP or IPoA information provided by your ISP manually, and then click Next.
Figure 3-14
3. The wireless settings page will appear as shown below. You can create a unique and
easy-to-remember name for your wireless network or just keep the default SSID. Then select
Region, Channel, Mode and set a Password for your network (Disable Security is not
recommended). Then click Next to continue.
Figure 3-15
4.
On this page, please confirm all parameters. Click Previous to modify or click the Save
button to make the configuration take effect. Here we take PPPoE Connection Type for
example
17
TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
Figure 3-16
5.
You will see the Complete screen below, click Reboot to complete Quick Setup.
Figure 3-17
) Note:
Now, your Modem Router has been configured and is rebooting. Please do not turn off the Modem
Router while it’s rebooting.
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TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
3.2.2 Wireless Router
1.
Please select the connection type provided by your ISP.
Figure 3-18
A. Configuration for PPPoE
Enter the Username, Password given by your ISP, and then click Next.
Figure 3-19
) Note:
If you are using the Modem Router on a new DSL line and have not completed your DSL
provider’s online registration, you may be using a generic username and password. When
registration is completed, you will need to update the username and password if you have created
a new one.
B. Configuration for Dynamic IP
This type doesn't need to be configured.
C. Configuration for Static IP
Enter the Static IP information provided by your ISP manually, and then click Next.
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TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
Figure 3-20
2.
The wireless settings page will appear as shown below. You can create a unique and
easy-to-remember name for your wireless network or just keep the default SSID. Then select
Region, Channel, Mode and set a Password for your network (Disable Security is not
recommended). Then click Next to continue.
Figure 3-21
3.
On this page, please confirm all parameters. Click Previous to modify or click the Save
button to make the configuration take effect. Here we take PPPoE Connection Type for
example
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TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
Figure 3-22
4.
You will see the Complete screen below, click Reboot to complete Quick Setup.
Figure 3-23
) Note:
Now, your Modem Router has been configured and is rebooting. Please do not turn off the Modem
Router while it’s rebooting.
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TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
Chapter 4. Configuring the Modem Router
This chapter will show each Web page's key function and the configuration way.
4.1 Login
After your successful login, you will see the fifteen main menus on the left of the Web-based utility.
On the right, there are the corresponding explanations and instructions.
The detailed explanations for each Web page’s key function are listed below.
4.2 Status
Choose “Status”, you can see the corresponding information about Device Information, DSL,
WAN, LAN and WLAN.
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TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
Figure 4-1
4.3 Quick Setup
Please refer to Section 3.2 Quick Installation Guide.
4.4 System Mode
The Modem Router provides two system modes: Wireless ADSL Router and Wireless Router. You
can choose the right mode which you need, then click Save.
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TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
Figure 4-2
4.5 Network
Choose “Network”, there are many submenus under the main menu. Click any one of them, and
you will be able to configure the corresponding function.
4.5.1 WAN Settings
Choose “Network”Æ“WAN Settings”, and you will see the WAN Port Information Table in the
screen similar to Figure 4-3, which describes the WAN port settings and the relevant manipulation
to each interface. There are five different configurations for the connection types, which are Static
IP, Dynamic IP, PPPoE, IPoA, and Bridge. You can select the corresponding types according to
your needs.
Figure 4-3
Click Add to add a new entry, you can configure the parameters for ATM and WAN Service in the
next screen (shown in Figure 4-4).
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TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
Figure 4-4
4.5.1.1 Static IP
Select this option if your ISP provides static IP information to you. You should set static IP address,
IP subnet mask, and gateway address in the screen below.
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TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
Figure 4-5
ATM Configuration:
¾
VPI (0~255): Identifies the virtual path between endpoints in an ATM network. The valid range
is from 0 to 255. Please input the value provided by your ISP.
¾
VCI (1~65535): Identifies the virtual channel endpoints in an ATM network. The valid range is
from 1 to 65535 (1 to 31 is reserved for well-known protocols). Please input the value
provided by your ISP.
Click Advanced, advanced selections of ATM Configuration can be shown.
¾
Encapsulation Mode: Select the encapsulation mode for the Static IP Address. Here you
can leave it default.
¾
ATM Qos Type: Select ATM Qos Type provided by ISP, and the type is UBR by default.
WAN Service Setup:
¾
IP Address: Enter the IP address in dotted-decimal notation provided by your ISP.
¾
Subnet Mask: Enter the subnet Mask in dotted-decimal notation provided by your ISP,
usually is 255.255.255.0.
¾
Default Gateway (Optional): Enter the gateway IP address in dotted-decimal notation
provided by your ISP.
¾
DNS Server/ Secondary DNS Server: Here you can set DNS Server (at least one) manually.
The Route will use this DNS Server for priority.
¾
Default Gateway: select a WAN Interface from the drop-down list as the IPv4 default
gateway.
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TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
¾ MTU (bytes): Maximum Transmission Unit Size. Check this box then you can change the MTU
size. The default MTU value is 1500 Bytes. It is not recommended that you change the default
value unless required by your ISP.
¾ Enable NAT: This technology translates the IP addresses of a local area network to a different
IP address for the Internet. If this Modem Router is hosting your network’s connection to the
Internet, please select the check box. If another Router exists in your network, you don’t need
to select the option.
¾ Enable Fullcone NAT: It is a type of NAT, if not enabled, the default NAT will act.
¾ Enable SPI Firewall: A SPI firewall enhances network’s security. Select the option to use a
firewall, or else without a firewall.
¾ Enable IGMP Proxy: IGMP (Internet Group Management Protocol) is used to manage
multicasting on TCP/IP networks. Some ISPs use IGMP to perform remote configuration for
client devices, such as the Modem Router. The default value is disabled, and if you are not
sure, please contact your ISP or just leave it.
Click the Save button to save the settings.
4.5.1.2 Dynamic IP
Select this option, the Modem Router will be able to obtain IP network information dynamically
from a DHCP server provided by your ISP.
Figure 4-6
Click Advanced, advanced selections for WAN Service Setup can be shown.
¾ MTU (bytes): Maximum Transmission Unit Size. Check this box then you can change the MTU
size. The default MTU value is 1500 Bytes. It is not recommended that you change the default
value unless required by your ISP.
¾ Enable NAT: This technology translates the IP addresses of a local area network to a different
IP address for the Internet. If this Modem Router is hosting your network’s connection to the
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TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
Internet, please select the check box. If another Router exists in your network, you don’t need
to select the option.
¾ Enable Fullcone NAT: It is a type of NAT, if not enabled, the default NAT will act.
¾ Enable SPI Firewall: A SPI firewall enhances network’s security. Select the option to use a
firewall, or else without a firewall.
¾ Enable IGMP Proxy: IGMP (Internet Group Management Protocol) is used to manage
multicasting on TCP/IP networks. Some ISPs use IGMP to perform remote configuration for
client devices, such as the Modem Router. The default value is disabled, and if you are not
sure, please contact your ISP or just leave it.
¾
Get IP Unicast: This is disabled by default. The minority of DHCP Server of ISP will not
support to enable this. When the Route is connected right but IP cannot get, you can select
this box.
¾
Primary DNS Server/ Secondary DNS Server: Choose “Set DNS Server manually”, you can
set DNS Server (at least one) manually here. The Route will use this DNS Server for priority.
Click the Save button to save the settings.
4.5.1.3 PPPoE
If your ISP provides a PPPoE connection and you need to use an ATM Interface, choose PPPoE
in the drop-down list, and then the screen will be displayed as below.
Figure 4-7
¾
PPP Username/Password/Confirm Password: Enter the User Name, Password and
Confirm Password provided by your ISP. These fields are case-sensitive.
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TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
¾
Authentication Method: Select the Authentication Method from the drop-down list, the
default method is AUTO_AUTH, and you can leave it as a default setting.
¾
Choose the right connection type according to your needs: For PPPoE connection, you
can select Connect on demand or Connect automatically or Connect manually. Connect
on demand is dependent on the traffic. If there is no traffic (or Idle) for a pre-specified period
of time), the connection will tear down automatically. And once there is traffic send or receive,
the connection will be automatically on.
Click Advanced, advanced selections for WAN Service Setup can be shown.
¾
Service Name/Server Name: Enter the Service Name and Server Name if it was provided by
your ISP. You can leave them blank, if the ISP doesn’t provide them.
4.5.1.4 PPPoA
If your ISP provides a PPPoA connection and you need to use an ATM Interface, choose PPPoA
in the drop-down list, and then the screen will be displayed as below.
The configuration is similar to PPPoE. Please refer to the section 4.4.14 PPPoE to configure this
part.
Figure 4-8
4.5.1.5 IPoA
If your ISP provides an IPoA connection, select IPoA option for the WAN service type on the
screen.
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TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
Figure 4-9
¾
IP Address/Subnet Mask: Enter the IP Address and Subnet Mask provided by ISP. If you
forget, you can ask your ISP.
¾
DNS Server/Secondary DNS Server: Type in your preferred DNS server.
¾
Default Gateway: select a WAN Interface from the drop-down list as the IPv4 default
gateway.
4.5.1.6 Bridge
If you select this type of connection, the modem can be configured to act as a bridging device
between your LAN and your ISP. Bridges are devices that enable two or more networks to
communicate as if they are two segments of the same physical LAN.
Figure 4-10
) Note:
After you finish the Internet configuration, please click Save to make the settings take effect.
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TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
4.5.2 Interface Grouping
Choose “Network”Æ“Interface Grouping”, you can view all the current groups on this page
(shown in Figure 4-11).
Figure 4-11
¾
VLAN: Enable or disable this function. Virtual LAN (VLAN) is a group of devices on one or
more LANs that are configured so that they can communicate as if they were attached to the
same LAN, when in fact they are located on a number of different LAN segments. Because
VLANs are based on logical instead of physical connections, it is very flexible for user/host
management, bandwidth allocation and resource optimization. If you want to active this
function, this function must be enabled.
) Note:
It is not allowed to disable the VLAN with Ethernet Connection enabled.
To support this feature, you must create mapping groups with appropriate LAN and WAN
interfaces using the Add button. The Remove button will remove the grouping and add the
ungrouped interfaces to the Default group. Only the default group has IP interface.
Click the Add button. You can add a new interface group in the next screen. For example, you
want LAN1 and LAN3 to be a group called Group 1 over br_0_35_0 WAN interface, you can refer
to the following figure.
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TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
Figure 4-12
Click Save to make the entry effective immediately
4.5.3 LAN Settings
Choose “Network”Æ“LAN Settings” menu, and you will see the LAN screen (shown in Figure
4-13). Please configure the parameters for LAN ports according to the descriptions below.
Figure 4-13
¾
IP Address: You can configure the Modem Router’s IP Address and Subnet Mask for LAN
Interface.
• IP Address: Enter the Modem Router’s local IP Address, then you can access to the
Web-based Utility via the IP Address, the default value is 192.168.1.1.
• Subnet Mask: Enter the Modem Router’s Subnet Mask, the default value is
255.255.255.0.
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TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
¾
Enable IGMP Snooping: If you select the option, please choose the IGMP Mode: Standard
Mode or Blocking Mode.
¾
Enable Second IP: You can configure the Modem Router’s second IP Address and Subnet
Mask for LAN Interface through which you can also access to the Web-based Utility as the
default IP Address and Subnet Mask.
¾
DHCP Server: These settings allow you to configure the Modem Router‘s Dynamic Host
Configuration Protocol (DHCP) server function. The DHCP server is enabled by default for the
Modem Router’s Ethernet LAN interface. DHCP service will supply IP settings to computers
which are configured to automatically obtain IP settings that are connected to the Modem
Router though the Ethernet port. When the Modem Router is set for DHCP, it becomes the
default gateway for DHCP client connected to it. Keep in mind that if you change the IP
address of the Modem Router, you must change the range of IP addresses in the pool used
for DHCP on the LAN.
• Start IP Address: Enter a value for the DHCP server to start with when issuing IP
addresses. Because the default IP address for the Modem Router is 192.168.1.1, the
default Start IP Address is 192.168.1.100, and the Start IP Address must be 192.168.1.100
or greater, but smaller than 192.168.1.254.
• End IP Address: Enter a value for the DHCP server to end with when issuing IP
addresses. The End IP Address must be smaller than 192.168.1.254. The default End IP
Address is 192.168.1.254.
• Leased Time: The Leased Time is the amount of time in which a network user will be
allowed connection to the Modem Router with their current dynamic IP address. Enter the
amount of time, in hours, then the user will be “leased” this dynamic IP address. After the
dynamic IP address has expired, the user will be automatically assigned a new dynamic IP
address. The default is 1440 minutes.
The detailed configuration about DHCP server, please refer to section 4.5 DHCP Server.
4.5.4 MAC Clone
Choose menu “Advanced Setup”Æ“MAC Clone”, you can configure the MAC address of the
WAN Interface as shown below.
The WAN Interface List displays the Lay2 Interfaces you have configured on the section 4.4.1
WAN Settings, 4.4.2 Ethernet WAN and its default MAC Address. You can select corresponding
WAN Interface from the drop-down list and click Clone button to clone your current PC MAC, and
then click Save.
Figure 4-14
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TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
) Note:
Only the WAN Ports can use MAC Address Clone function. All the clone MAC addresses must not
be the same with each other.
4.5.5 ALG Settings
Choose menu “Advanced Setup”Æ“ALG Settings”, and then you can configure the basic
security in the screen as shown in Figure 4-15.
Figure 4-15
¾
Virtual Private Network (VPN) - VPN Passthrough must be enabled if you want to allow VPN
tunnels using VPN protocols to pass through the Modem Router.
•
•
•
¾
PPTP Passthrough - Point-to-Point Tunneling Protocol (PPTP) allows the
Point-to-Point Protocol (PPP) to be tunneled through an IP network. To allow PPTP
tunnels to pass through the Modem Router, click Enable.
L2TP Passthrough - Layer Two Tunneling Protocol (L2TP) is the method used to
enable Point-to-Point sessions via the Internet on the Layer Two level. To allow L2TP
tunnels to pass through the Modem Router, click Enable.
IPSec Passthrough - Internet Protocol security (IPSec) is a suite of protocols for
ensuring private, secure communications over Internet Protocol (IP) networks, through
the use of cryptographic security services. To allow IPSec tunnels to pass through the
Modem Router, click Enable.
Application Layer Gateway (ALG) - It is recommended to enable Application Layer Gateway
(ALG) because ALG allows customized Network Address Translation (NAT) traversal filters to
be plugged into the gateway to support address and port translation for certain application
layer "control/data" protocols such as FTP, TFTP etc.
•
•
FTP ALG - To allow FTP clients and servers to transfer data across NAT, click Enable.
TFTP ALG - To allow TFTP clients and servers to transfer data across NAT, click
Enable.
Click the Save button to save your settings.
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TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
4.5.6 DSL Settings
Choose “Advanced Setup”Æ“DSL Settings”, you can select the DSL Modulation Type and
Annex Type in the next screen. The DSL feature can be selected when you meet the physical
connection problem. Please check the proper settings with your Internet service provider.
Figure 4-16
¾
DSL Modulation Type: Select the DSL operation Modulation Type which your DSL
connection uses.
¾
Annex Type: Select the DSL operation Annex Type which your DSL connection uses.
Click the Save button to save your settings.
4.6 DHCP Server
Choose “DHCP Server”, you can see the next submenus:
Click any of them, and you will be able to configure the corresponding function.
4.6.1 DHCP Settings
Choose menu “DHCP Server”Æ“DHCP Settings”, you can configure the DHCP Server on the
page as shown in Figure 4-17.The Modem Router is set up by default as a DHCP (Dynamic Host
Configuration Protocol) server, which provides the TCP/IP configuration for all the PC(s) that are
connected to the Modem Router on the LAN.
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TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
Figure 4-17
¾
Start IP Address: Enter a value for the DHCP server to start with when issuing IP addresses.
Because the default IP address for the Modem Router is 192.168.1.1, the default Start IP
Address is 192.168.1.100, and the Start IP Address must be 192.168.1.100 or greater, but
smaller than 192.168.1.254.
¾
End IP Address: Enter a value for the DHCP server to end with when issuing IP addresses.
The End IP Address must be smaller than 192.168.1.254. The default End IP Address is
192.168.1.254.
¾
Address Lease Time: The Leased Time is the amount of time in which a network user will be
allowed connection to the Modem Router with their current dynamic IP address. Enter the
amount of time, in hours, then the user will be “leased” this dynamic IP address. After the
dynamic IP address has expired, the user will be automatically assigned a new dynamic IP
address. The default is 24 hours.
¾
Default Gateway - (Optional.) It is suggested to input the IP address of the LAN port of the
Modem Router. The default value is 192.168.1.1.
¾
Default Domain - (Optional.) Input the domain name of your network.
¾
Primary DNS - (Optional.) Input the DNS IP address provided by your ISP or consult your
ISP.
¾
Secondary DNS - (Optional.) Input the IP address of another DNS server if your ISP
provides two DNS servers.
¾
DHCP Relay: Select Relay, then you will see the next screen, and the Modem Router will
work as a DHCP Relay. A DHCP relay is a computer that forwards DHCP data between
computers that request IP addresses and the DHCP server that assigns the addresses. Each
of the device's interfaces can be configured as a DHCP relay. If it is enabled, the DHCP
requests from local PCs will forward to the DHCP server runs on WAN side. To have this
function working properly, please run on router mode only, disable the DHCP server on the
LAN port, and make sure the routing table has the correct routing entry.
36
TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
) Note:
1)
2)
3)
To use the DHCP server function of the Modem Router, you must configure all computers on
the LAN as "Obtain an IP Address automatically".
You have to disable NAT of the WAN connections, or the DHCP Relay may not take effect.
If you select Disabled, the DHCP function will not take effect.
Click the Save button to save your settings.
4.6.2 Clients List
Choose menu “DHCP Server”Æ“Clients List”, you can view the information about the clients
attached to the Modem Router in the screen as shown in Figure 4-18.
Figure 4-18
¾
Client Name: The name of the DHCP client
¾
MAC Address: The MAC address of the DHCP client
¾
IP Address: The IP address that the Modem Router has allocated to the DHCP client
¾
Valid Time: The time of the DHCP client leased. After the dynamic IP address has expired,
a new dynamic IP address will be automatically assigned to the user.
You cannot change any of the values on this page. To update this page and to show the current
attached devices, click the Refresh button.
4.6.3 Address Reservation
Choose menu “DHCP Server”Æ“Address Reservation”, you can view and add a reserved
address for clients via the next screen (shown in Figure 4-19).When you specify a reserved IP
address for a PC on the LAN, that PC will always receive the same IP address each time when it
accesses the DHCP server. Reserved IP addresses should be assigned to the servers that require
permanent IP settings.
37
TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
Figure 4-19
¾
MAC Address: The MAC address of the PC for which you want to reserve an IP address.
¾
IP Address: The IP address reserved for the PC by the Modem Router.
¾
Status: The status of this entry either Enabled or Disabled.
To Reserve an IP address:
1.
Click the Add New button. Then Figure 4-20 will pop up.
2.
Enter the MAC address (in XX:XX:XX:XX:XX:XX format.) and IP address (in dotted-decimal
notation) of the computer for which you want to reserve an IP address.
3.
Click the Save button.
Figure 4-20
To modify or delete an existing entry:
1.
Click the Edit in the entry you want to modify. If you want to delete the entry, click the Delete.
2.
Modify the information.
3.
Click the Save button.
Click the Enable/Disable Selected button to make selected entries enabled/disabled.
Click the Delete Selected button to selected entries.
4.6.4 Conditional Pool
Choose menu “DHCP Server”Æ“Conditional Pool”, you can see the next screen (shown in
Figure 4-21). This page displays vendor class settings and allows you to set parameters for
vendor class by clicking corresponding buttons.
38
TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
Figure 4-21
To add a vendor class:
1.
Click the Add New button. Then Figure 4-22 will pop up.
2.
Enter parameters for the vendor class.
Click the Save button.
Figure 4-22
To modify or delete an existing entry:
4.
Click the Edit in the entry you want to modify. If you want to delete the entry, click the Delete.
5.
Modify the information.
6.
Click the Save button.
Click the Enable/Disable Selected button to make selected entries enabled/disabled.
Click the Delete Selected button to selected entries.
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TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
4.7 Wireless
Choose “Wireless”, there are six submenus to configure Wireless LAN settings. Click any of them,
and you will be able to configure the corresponding function. The detailed explanations for each
submenu are provided below.
4.7.1 Basic Settings
Choose “Wireless”Æ”Basic”, you will see the screen of Wireless--Basic settings shown as below.
The basic settings for wireless networking are set on this screen.
Figure 4-23
This page allows you to configure basic features of the wireless LAN interface. You can enable or
disable the wireless LAN interface, hide the network from active scans, set the wireless network
name (also known as SSID) and restrict the channel set based on Region requirements.
¾ SSID: Wireless network name shared among all points in a wireless network. The SSID must
be identical for all devices in the wireless network. It is case-sensitive and must not exceed 32
characters (use any of the characters on the keyboard). Make sure this setting is the same for
all stations in your wireless network. Type the desired SSID in the space provided.
¾
Mode: Select the desired mode.
11b only: Select if all of your wireless clients are 802.11b.
11g only: Select if all of your wireless clients are 802.11g.
11n only: Select only if all of your wireless clients are 802.11n.
11bg mixed: Select if you are using both 802.11b and 802.11g wireless clients.
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TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
11bgn mixed: Select if you are using a mix of 802.11b, 11g, and 11n wireless clients.
Select the desired wireless mode. When 802.11g mode is selected, only 802.11g wireless
stations can be connected to the Modem Router. When 802.11n mode is selected, only
802.11n wireless stations can connect to the Modem Router. It is strongly recommended that
you set the Mode to 802.11b&g&n, and all of 802.11b, 802.11g, and 802.11n wireless
stations can connect to the Modem Router.
¾ Channel: Select the channel you want to use from the drop-down List of Channel. This field
determines which operating frequency will be used. It is not necessary to change the wireless
channel unless you notice interference problems with another nearby access point.
¾ Channel Width: Select the channel width from the drop-down list. The default setting is
automatic, which can adjust the channel width for your clients automatically.
) Note:
If 11b only, 11g only, or 11bg mixed is selected in the Mode field, the Channel Width selecting
field will turn grey and the value will become 20M, which is unable to be changed.
¾ Enable Wireless Router Radio: If you want to use wireless features, you must select “Enable
Wireless Router Radio”. If you deselect “Enable Wireless Router Radio” option, all the Wireless
settings below will be disabled.
¾ Enable SSID Broadcast: When wireless clients survey the local area for wireless networks to
associate with, they will detect the SSID broadcast by the Modem Router. If you select the
Enable SSID Broadcast checkbox, the Wireless Router will broadcast its name (SSID) on the
air.
¾ Enable WDS: Check this box to enable WDS. With this function, the Modem Router can bridge
two or more Wlans. If this checkbox is selected, you will have to set the following parameters
as shown in the figure below. Make sure the following settings are correct.
¾
SSID (to be bridged): The SSID of the AP your Modem Router is going to connect to as a
client. You can also use the search function to select the SSID to join.
¾
BSSID (to be bridged): The BSSID of the AP your Modem Router is going to connect to as
a client. You can also use the search function to select the BSSID to join.
¾
Scan: Click this button, you can search the AP which runs in the current channel.
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TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
¾
Key type: This option should be chosen according to the AP's security configuration. It is
recommended that the security type is the same as your AP's security type
¾
WEP Index: This option should be chosen if the key type is WEP(ASCII) or WEP(HEX). It
indicates the index of the WEP key.
¾
Auth Type: This option should be chosen if the key type is WEP(ASCII) or WEP(HEX). It
indicates the authorization type of the Root AP.
¾
Password: If the AP your Modem Router is going to connect needs password, you need to
fill the password in this blank.
Click Save to save your settings.
4.7.2 WPS Settings
This section will guide you to add a new wireless device to an existing network quickly by WPS
(also called QSS) function.
a).
Choose menu “WPS Settings”, and you will see the next screen (shown in Figure 4-24 ).
Figure 4-24
¾
WPS: Enable or disable the WPS function here.
¾
Current PIN: The current value of the Modem Router's PIN is displayed here. The default
PIN of the Modem Router can be found in the label or User Guide.
¾
Restore PIN: Restore the PIN of the Modem Router to its default.
¾
Gen New PIN: Click this button, and then you can get a new random value for the Modem
Router's PIN. You can ensure the network security by generating a new PIN.
¾
Add device: You can add a new device to the existing network manually by clicking this
button.
b).
To add a new device:
If the wireless adapter supports Wi-Fi Protected Setup (WPS), you can establish a wireless
connection between wireless adapter and Modem Router using either Push Button Configuration
(PBC) method or PIN method.
) Note:
To build a successful connection by WPS, you should also do the corresponding configuration of
the new device for WPS function meanwhile.
I.
Use the Wi-Fi Protected Setup Button
Use this method if your client device has a Wi-Fi Protected Setup button.
Step 1: Press the WPS button on the back panel of the Modem Router, as shown in the following
figure.
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TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
You can also keep the default WPS Status as Enabled and click the Add device button in Figure
4-24, then Choose “Press the button of the new device in two minutes” and click Connect.
(Shown in the following figure)
Figure 4-25
Step 2: Press and hold the WPS button of the client device directly.
Step 3: The Wi-Fi Protected Setup LED flashes for two minutes during the Wi-Fi Protected Setup
process.
Step 4: When the WPS LED is on, the client device has successfully connected to the Modem
Router
Refer back to your client device or its documentation for further instructions.
II. Enter the client device’s PIN on the Modem Router
Use this method if your client device has a Wi-Fi Protected Setup PIN number.
Step 1: Keep the default WPS Status as Enabled and click the Add device button in Figure
4-24, then the following screen will appear.
Figure 4-26
Step 2: Enter the PIN number from the client device in the field on the above WPS screen. Then
click Connect button.
Step 3: “Connect successfully” will appear on the screen of Figure 4-26, which means the
client device has successfully connected to the Modem Router.
III. Enter the Modem Router’s PIN on your client device
Use this method if your client device asks for the Modem Router’s PIN number.
Step 1: On the client device, enter the PIN number listed on the Modem Router’s Wi-Fi
Protected Setup screen. (It is also labeled on the bottom of the Modem Router.)
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TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
Step 2: The Wi-Fi Protected Setup LED flashes for two minutes during the Wi-Fi Protected
Setup process.
Step 3: When the WPS LED is on, the client device has successfully connected to the Modem
Router.
Step 4: Refer back to your client device or its documentation for further instructions.
) Note:
1)
The WPS LED on the Modem Router will light green for five minutes if the device has been
successfully added to the network.
2)
The WPS function cannot be configured if the Wireless Function of the Modem Router is
disabled. Please make sure the Wireless Function is enabled before configuring the WPS.
4.7.3 Wireless Security
Choose menu “Wireless”Æ” Wireless Security”, you can configure the security settings of your
wireless network.
There are three wireless security modes supported by the Modem Router: WEP (Wired Equivalent
Privacy), WPA-PSK (Pre-Shared Key), WPA2-PSK (Pre-Shared Key).
Figure 4-27
¾
Disable Wireless Security: If you do not want to use wireless security, check this radio
button. But it’s strongly recommended to choose one of the following modes to enable
security.
¾
WEP: It is based on the IEEE 802.11 standard. If you check this radio button, you will find a
notice in red as show in Figure 4-27.
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TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
Figure 4-28
• Auth Type - you can choose the type for the WEP security on the drop-down list. The
default setting is Automatic, which can select Shared Key or Open System authentication
type automatically based on the wireless station's capability and request.
• WEP Key Format - Hexadecimal and ASCII formats are provided here. Hexadecimal
format stands for any combination of hexadecimal digits (0-9, a-f, A-F) in the specified
length. ASCII format stands for any combination of keyboard characters in the specified
length.
• WEP Key - Select which of the four keys will be used and enter the matching WEP key that
you create. Make sure these values are identical on all wireless stations in your network.
• Key Type - You can select the WEP key length (64-bit, or 128-bit, or 152-bit.) for encryption.
"Disabled" means this WEP key entry is invalid.
64-bit - You can enter 10 hexadecimal digits (any combination of 0-9, a-f, A-F, zero key is
not promoted) or 5 ASCII characters.
128-bit - You can enter 26 hexadecimal digits (any combination of 0-9, a-f, A-F, zero key is
not promoted) or 13 ASCII characters.
152-bit - You can enter 32 hexadecimal digits (any combination of 0-9, a-f, A-F, zero key is
not promoted) or 16 ASCII characters.
) Note:
If you do not set the key, the wireless security function is still disabled even if you have selected
Shared Key as Authentication Type.
¾
WPA-PSK /WPA2-PSK: It’s based on Radius Server.
• Auth type - you can choose the version of the WPA security on the drop-down list. The
default setting is Auto, which can select WPA (Wi-Fi Protected Access) or WPA2 (WPA
version 2) automatically based on the wireless station's capability and request.
• Encryption - You can select either Auto, or TKIP or AES.
• PSK Password - You can enter ASCII characters between 8 and 63 characters or 8 to 64
Hexadecimal characters.
• Group Key Update Period - Specify the group key update interval in seconds. The value
should be 30 or above. Enter 0 to disable the update.
Be sure to click the Save button to save your settings on this page.
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TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
4.7.4 Wireless MAC Filtering
Choose menu “Wireless” Æ ”MAC Filtering”, you can control the wireless access by configuring
the Wireless MAC Filtering function, shown in Figure 4-29.
Figure 4-29
To filter wireless users by MAC Address, click Enable. The default setting is Disabled.
¾
MAC Address: The wireless station's MAC address that you want to filter.
¾
Status: The status of this entry, either Enabled or Disabled.
¾
Description: A simple description of the wireless station.
To Add a Wireless MAC Address filtering entry, click the Add New button. The following page will
appear, shown in Figure 4-30:
Figure 4-30
To add or modify a MAC Address Filtering entry, follow these instructions:
1.
Enter the appropriate MAC Address into the MAC Address field. The format of the MAC
Address is XX:XX:XX:XX:XX:XX (X is any hexadecimal digit). For example:
00:1D:0F:11:22:33.
2.
Give a simple description for the wireless station in the Description field. For example:
Wireless station A.
3.
Select Enabled or Disabled for this entry on the Status drop-down list.
4.
Click the Save button to save this entry.
To edit or delete an existing entry:
1.
Click the Edit in the entry you want to modify.
2.
Modify the information.
3.
Click the Save button.
Click the Enable/ Disabled Selected button to make selected entries enabled or disabled.
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TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
Click the Delete Selected button to selected entries.
For example: If you desire that the wireless station A with MAC address 00:1D:0F:11:22:33 and the
wireless station B with MAC address 00:0A:EB:00:07:5F are able to access the Modem Router, but
all the other wireless stations cannot access the Modem Router, you can configure the Wireless
MAC Address Filtering list by following these steps:
1.
Click the Enable button to enable this function.
2.
Select the radio button “Allow the stations specified by any enabled entries in the list to
access” for Filtering Rules.
3.
Delete all or disable all entries if there are any entries already.
4.
Click the Add New button.
1)
Enter the MAC address 00:1D:0F:11:22:33/00:0A:EB:00:07:5F in the MAC Address field.
2)
Enter wireless station A/B in the Description field.
3)
Select Enabled in the Status drop-down list.
4)
Click the Save button.
5)
Click the Back button.
The filtering rules that configured should be similar to the following list:
4.7.5 Wireless Advanced
Choose menu “Wireless”Æ”Wireless Advanced”, you can configure the advanced settings of
your wireless network.
Figure 4-31
¾
Transmit Power: Here you can specify the transmit power of Modem Router. You can select
High, Middle or Low which you would like. High is the default setting and is recommended.
¾
Beacon Interval: Enter a value between 25-1000 milliseconds for Beacon Interval here. The
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TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
beacons are the packets sent by the Modem Router to synchronize a wireless network.
Beacon Interval value determines the time interval of the beacons. The default value is 100.
¾
RTS Threshold: Here you can specify the RTS (Request to Send) Threshold. If the packet is
larger than the specified RTS Threshold size, the Modem Router will send RTS frames to a
particular receiving station and negotiate the sending of a data frame. The default value is
2346.
¾
Fragmentation Threshold: This value is the maximum size determining whether packets
will be fragmented. Setting the Fragmentation Threshold too low may result in poor network
performance because of excessive packets. 2346 is the default setting and is recommended.
¾
DTIM Interval: This value determines the interval of the Delivery Traffic Indication Message
(DTIM). A DTIM field is a countdown field informing clients of the next window for listening to
broadcast and multicast messages. When the Modem Router has buffered broadcast or
multicast messages for associated clients, it sends the next DTIM with a DTIM Interval value.
You can specify the value between 1-255 Beacon Intervals. The default value is 1, which
indicates the DTIM Interval is the same as Beacon Interval.
¾
Enable Short GI: This function is recommended for it will increase the data capacity by
reducing the guard interval time.
¾
Enabled Client isolation: This function can isolate wireless stations on your network from
each other. Wireless devices will be able to communicate with the Modem Router but not
with each other. To use this function, check this box. Client isolation is disabled by default.
¾
Enable WMM: WMM function can guarantee the packets with high-priority messages being
transmitted preferentially. It is strongly recommended.
) Note:
If you are not familiar with the setting items in this page, it's strongly recommended to keep the
provided default values; otherwise it may result in lower wireless network performance.
4.7.6 Wireless Status
Choose menu “Wireless”Æ”Wireless Status”, you can see the MAC Address, Current Status,
Received Packets and Sent Packets for each connected wireless station.
Figure 4-32
¾
MAC Address: The connected wireless station's MAC address
¾
Current Status: The connected wireless station's running status, one of STA-AUTH/
STA-ASSOC/ STA-JOINED/ WPA/ WPA-PSK/ WPA2/ WPA2-PSK/ AP-UP/ AP-DOWN/ Disconnected
¾
Received Packets: Packets received by the station
¾
Sent Packets: Packets sent by the station
You cannot change any of the values on this page. To update this page and to show the current
connected wireless stations, click on the Refresh button.
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TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
4.8 Route Settings
Choose “Route Settings”, it includes three menus: Default Gateway, Static Route and RIP
Settings. The detailed descriptions are provided below.
4.8.1 Default Gateway
Choose “Route Settings”Æ“Default Gateway”, you can see the Default Gateway screen. You
can select a WAN Interface from the drop-down list as the system default gateway.
Figure 4-33
Click the Add Interface button, you can add WAN Interfaces.
Click the Save button to save your settings.
4.8.2 Static Route
Choose “Route Settings”Æ “Static Route”. You can see the Static Route screen, this screen
allows you to configure the static routes (shown in Figure 4-34). A static route is a pre-determined
path that network information must travel to reach a specific host or network.
Figure 4-34
To add static routing entries:
1.
Click the Add New button in Figure 4-34, and you will see the screen as shown in Figure
4-35.
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TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
Figure 4-35
2.
Enter the following data:
¾
Destination IP Address: The Destination IP Address is the address of the network or host
that you want to assign to a static route.
¾
Subnet Mask: The Subnet Mask determines which portion of an IP Address is the network
portion, and which portion is the host portion.
¾
Gateway: Here you should type the Gateway address correctly, and the option for
Interface will adopt the default Gateway address for the Static Route.
¾
Interface: Select the Interface name in the text box, or else, the default Use Interface will be
adopted for the Static Route.
¾
Status: Select Enabled or disabled from the drop-down list.
3.
Click Save to save your settings as shown in Figure 4-35.
To modify or delete an existing entry:
1.
Find the desired entry in the table.
2.
Click Edit as desired on the Edit column.
Click the Enable/ Disabled Selected button to make selected entries enabled/ disabled.
Click the Delete Selected button to delete selected entries.
4.8.3 RIP Settings
Choose “Route Settings”Æ“RIP Settings”, you can see the RIP (Routing Information Protocol)
screen which allows you to configure the RIP.
Figure 4-36
) Note:
RIP cannot be configured on the WAN Interface which has NAT enabled (such as PPPoE).
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TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
4.9 Forwarding
There are four submenus under the Forwarding menu: Virtual Servers, Port Triggering, DMZ
and UPnP. Click any of them, and you will be able to configure the corresponding function.
4.9.1 Virtual Servers
Choose menu “Forwarding” Æ “Virtual Servers”, and then you can view and add virtual servers
in the next screen (shown in Figure 4-37). Virtual servers can be used for setting up public
services on your LAN. A virtual server is defined as a service port, and all requests from Internet
to this service port will be redirected to the computer specified by the server IP. Any PC that was
used for a virtual server must have a static or reserved IP address because its IP address may
change when using the DHCP function.
Figure 4-37
¾
Service Port: The numbers of External Service Ports. You can enter a service port or a
range of service ports (the format is XXX – YYY; XXX is the Start port and YYY is the End
port).
¾
IP Address: The IP address of the PC running the service application.
¾
Protocol: The protocol used for this application, either TCP, UDP, or All (all protocols
supported by the Modem Router).
¾
Status: The status of this entry, "Enabled" means the virtual server entry is enabled.
¾
Edit: To modify or delete an existing entry.
To setup a virtual server entry:
1.
Click the Add New button. (pop-up Figure 4-38)
2.
Select the service you want to use from the Common Service Port list. If the Common
Service Port menu does not list the service that you want to use, enter the number of the
service port or service port range in the Service Port field.
3.
Select the service you want to use from the Use Interface list.
4.
Enter the IP address of the computer running the service application in the IP Address field.
5.
Select the protocol used for this application in the Protocol drop-down list, either TCP, UDP,
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TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
or All.
6.
Select the Enabled option in the Status drop-down list.
Click the Save button.
Figure 4-38
) Note:
It is possible that you have a computer or server that has more than one type of available service.
If so, select another service, and type the same IP address for that computer or server.
To modify or delete an existing entry:
1.
Find the desired entry in the table.
2.
Click Edit as desired on the Edit column.
Click the Enable/ Disabled Selected button to make selected entries enabled/ disabled.
Click the Delete Selected button to delete selected entries.
) Note:
If you set the service port of the virtual server as 80, you must set the Web management port on
System Tools –> Remote Management page to be any other value except 80 such as 8080.
Otherwise there will be a conflict to disable the virtual server.
4.9.2 Port Triggering
Choose menu “Forwarding”→ ”Port Triggering”, you can view and add port triggering in the
next screen (shown in Figure 4-39). Some applications require multiple connections, like Internet
games, video conferencing, Internet telephoning and so on. Port Triggering is used for some of
these applications that cannot work with a pure NAT Modem Router.
Figure 4-39
To add a new rule, follow the steps below.
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TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
1.
Click the Add New button, the next screen will pop-up as shown in Figure 4-40.
2.
Select a common application from the Common Service Port drop-down list, then the
Trigger Port field and the Open Ports field will be automatically filled. If the Common
Service Port do not have the application you need, enter the Trigger Port and the Open
Ports manually.
3.
Select the protocol used for Trigger Port from the Trigger Protocol drop-down list, either
TCP, UDP, or All.
4.
Select the protocol used for Incoming Ports from the Incoming Protocol drop-down list,
either TCP or UDP, or All.
5.
Select Enable in Status field.
6.
Click the Save button to save the new rule.
Figure 4-40
¾
Trigger Port: The port for outgoing traffic. An outgoing connection using this port will trigger
this rule.
¾
Trigger Protocol: The protocol used for Trigger Ports, either TCP, UDP, or All (all protocols
supported by the Modem Router).
¾
Open Port: The port or port range used by the remote system when it responds to the
outgoing request. A response using one of these ports will be forwarded to the PC which
triggered this rule. You can input at most 5 groups of ports (or port sections). Every group of
ports must be separated with ",", for example, 2000-2038, 2046, 2050-2051, 2085,
3010-3030.
¾
Open Protocol: The protocol used for Incoming Port, either TCP, UDP, or ALL (all
protocols supported by the Modem Router).
¾
Status: The status of this entry, Enabled means the Port Triggering entry is enabled.
¾
Modify: To modify or delete an existing entry.
¾
Common Service Port: Some popular applications already listed in the drop-down list of
Open Protocol.
To modify or delete an existing entry:
1.
Find the desired entry in the table.
2.
Click Edit as desired on the Edit column.
Click the Enable/ Disabled Selected button to make selected entries enabled/ disabled.
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TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
Click the Delete Selected button to delete selected entries.
Once the Modem Router is configured, the operation is as follows:
1.
2.
3.
A local host makes an outgoing connection to an external host using a destination port
number defined in the Trigger Port field.
The Modem Router records this connection, opens the incoming port or ports associated
with this entry in the Port Triggering table, and associates them with the local host.
When necessary, the external host will be able to connect to the local host using one of the
ports defined in the Incoming Ports field.
) Note:
1.
2.
3.
When the trigger connection is released, the corresponding opened ports will be closed.
Each rule can only be used by one host on the LAN at a time. The trigger connection of other
hosts on the LAN will be refused.
Open Ports ranges cannot overlap each other.
4.9.3 DMZ
Choose menu “Forwarding→DMZ”, and then you can view and configure DMZ host in the screen
(shown in Figure 4-41).The DMZ host feature allows one local host to be exposed to the Internet
for a special-purpose service such as Internet gaming or videoconferencing. The Modem Router
forwards packets of all services to the DMZ host. Any PC whose port is being forwarded must
have its DHCP client function disabled and should have a new static IP Address assigned to it
because its IP Address may be changed when using the DHCP function.
Figure 4-41
To assign a computer or server to be a DMZ server:
1. Click the Enable button.
2. Enter the IP address of a local PC that is set to be DMZ host in the DMZ Host IP Address
field.
3. Click the Save button.
4.9.4 UPnP
Choose menu “Forwarding→UPnP”, and then you can view the information about UPnP in the
screen (shown in Figure 4-42). The Universal Plug and Play (UPnP) feature allows the devices,
such as Internet computers, to access the local host resources or devices as needed. UPnP
devices can be automatically discovered by the UPnP service application on the LAN.
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TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
Figure 4-42
¾
Current UPnP Status: UPnP can be enabled or disabled by clicking the Enable or Disable
button. This feature is enabled by default.
¾
Current UPnP Settings List: This table displays the current UPnP information.
•
•
•
•
•
•
App Description: The description about the application which initiates the UPnP
request.
External Port: The port which the Modem Router opened for the application.
Protocol: The type of protocol which is opened.
Internal Port: The port which the Modem Router opened for local host.
IP Address: The IP address of the local host which initiates the UPnP request.
Status: Either Enabled or Disabled. "Enabled" means that the port is still active;
otherwise, the port is inactive.
Click the Enable button to enable UPnP.
Click the Disable button to disable UPnP.
Click the Refresh button to update the Current UPnP Settings List.
4.10 Parent Control
Choose menu “Parent Control”, and you can configure the parental control in the screen as
shown in Figure 4-43. The Parental Control function can be used to control the internet activities of
the child, limit the child to access certain websites and restrict the time of surfing.
55
TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
Figure 4-43
¾
Enable Parental Control: Check the box if you want this function to take effect. This function
is disabled by default.
¾
MAC Address of Parental PC: In this field, enter the MAC address of the controlling PC, or
you can make use of the Copy To Above button below.
¾
MAC Address of Current PC: This field displays the MAC address of the PC that is
managing this Modem Router. If the MAC Address of your adapter is registered, you can click
the Copy To Above button to fill this address to the MAC Address of Parental PC field above.
¾
Add URL: Here you can input the net addresses which the child is allowed to access.
Click the Save button to save your settings.
4.11 Firewall
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TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
There are four submenus under the Firewall menu: Rule, LAN Host, WAN Host, Schedule and
DDoS. Click any of them, and you will be able to configure the corresponding function.
4.11.1 Rule
Choose menu “Firewall” → “Rule”, and then you can view and set Access Control rules in the
screen as shown in Figure 4-44.
Figure 4-44
¾ Enable Firewall: Select the check box to enable the Firewalll function, so the Default Filtering
Rules can take effect.
¾ Description: Here displays the description of the rule and this name is unique.
¾ LAN Host: Here displays the host selected in the corresponding rule.
¾ Target: Here displays the target selected in the corresponding rule.
¾ Schedule: Here displays the schedule selected in the corresponding rule.
¾ Status: Here displays the status of the rule, enabled or not.
¾ Edit: Here you can edit or delete an existing rule.
¾ Add New: Click the Add New button to add a new rule entry.
¾ Enable Selected: Click the Enable Selected button to enable the selected rules in the list.
¾ Disable Selected: Click the Disable Selected button to disable the selected rules in the list.
¾ Delete Selected: Click the Delete Selected button to delete the selected entries in the table.
The methods to add a new rule:
1.
Click the Add New button and the next screen will pop up as shown in Figure 4-45.
2.
Give a name (e.g. Rule_1) for the rule in the Description field.
3.
Select a host from the LAN Host drop-down list or choose “Add LAN Host”.
4.
Select a target from the WAN Host drop-sown list or choose “Add WAN Host”.
5.
Select a schedule from the Schedule drop-down list or choose “Add Schedule”.
6.
In the Action field, select Deny or Allow to deny or allow your entry.
7.
In the Status field, select Enabled or Disabled to enable or disable your entry.
8.
In the Direction field, select IN or OUT from the drop-down list for the direction.
9.
In the Protocol field, here are four options, All, TCP, UDP, and ICMP. Select one of them
from the drop-down list for the target.
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TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
10. Click the Save button.
Figure 4-45
4.11.2 LAN Host
Choose menu “Firewall” → “LAN Host”, and then you can view and set a Host list in the screen
as shown in Figure 4-46.
Figure 4-46
¾
Description: Here displays the description of the host and this description is unique.
¾
Address Info: Here displays the information about the host. It can be IP or MAC.
¾
Edit: To modify an existing entry.
To add a new entry, please follow the steps below.
1.
Click the Add New button.
2.
In the Mode field, select IP Address or MAC Address.
z
If you select IP Address, please follow the steps below:
1) In Description field, create a unique description for the host (e.g. Host_1).
2) In IP Address field, enter the IP address.
z
If you select MAC Address, please follow the steps below:
1) In Description field, create a unique description for the host (e.g. Host_1).
2) In MAC Address field, enter the MAC address.
3.
Click the Save button to complete the settings.
Click the Delete Selected button to delete the selected entries in the table.
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TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
4.11.3 WAN Host
Choose menu “Firewall” → “WAN Host”, and then you can view and set a Host list in the screen
as shown in Figure 4-47.
Figure 4-47
¾ Description: Here displays the description about the WAN and this description is unique.
¾ Details: The details can be IP address, port, or domain name.
¾ Edit: To modify an existing entry.
To add a new entry, please follow the steps below.
1.
Click the Add New button.
2.
In Mode field, select IP Address, MAC Address or URL Address.
If you select IP Address, the screen shown is Figure 4-48.
Figure 4-48
1)
In Description field, create a unique description for the host (e.g. Host_1).
2)
In IP Address field, enter the IP address.
If you select MAC Address, the screen shown is Figure 4-49.
Figure 4-49
1)
In Description field, create a unique description for the host (e.g. Host_1).
2)
In MAC Address field, enter the MAC address.
If you select URL Address, the screen shown is Figure 4-50.
59
TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
Figure 4-50
1)
In Description field, create a unique description for the host (e.g. Host_1).
2)
Enter the URL address in the Add URL Address field, and then click the Add button. The
URL address will be shown in the Detail table. If you click the Delete button, the existing URL
address in the Detail table can be deleted.
3.
Click the Save button to complete the settings.
4.11.4 Schedule
Choose menu “Firewall” → “Schedule”, and then you can view and set a Schedule list in the
next screen as shown in Figure 4-51.
Figure 4-51
¾
Description: Here displays the description of the schedule and this description is unique.
¾
Edit: Here you can modify an existing schedule.
To add a new schedule, follow the steps below:
1. Click Add New button and the next screen will pop-up as shown in Figure 4-52.
2. In Description field, create a unique description for the schedule (e.g. Schedule_1).
3. In Apply To field, select the day or days you need.
4. In time field, you can select all day-24 hours or you may enter the Start Time and Stop Time
in the corresponding field.
5. Click Save to complete the settings.
Click the Clear Schedule button to clear your settings in the table.
60
TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
Figure 4-52
Click the Delete Selected button to delete the slected entries in the table.
4.11.5 DDoS
Choose menu “Firewall” → “DDoS”, and then you can view and set DDoS in the next screen as
shown in Figure 4-53.
Figure 4-53
¾
DoS protection - Denial of Service protection. Check the Enable or Disable button to enable
or disable the DoS protection function. Only when it is enabled, will the flood filters be
enabled.
) Note:
Dos Protection will take effect only when the Traffic Statistics in “System Tool → Traffic
Statistics” is enabled.
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TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
¾
Enable ICMP-Flood Attack Filtering - Enable or Disable the ICMP-Flood Attack Filtering.
¾
ICMP-Flood Packets Threshold (5~3600) - The default value is 50. Enter a value between
5 ~ 3600. When the current ICMP-Flood Packets number is beyond the set value, the
Modem Router will startup the blocking function immediately.
¾
Enable UDP-Flood Filtering - Enable or Disable the UDP-Flood Filtering.
¾
UDP-Flood Packets Threshold (5~3600) - The default value is 500. Enter a value between 5
~ 3600. When the current UPD-Flood Packets number is beyond the set value, the Modem
Router will startup the blocking function immediately.
¾
Enable TCP-SYN-Flood Attack Filtering - Enable or Disable the TCP-SYN-Flood Attack
Filtering.
¾
TCP-SYN-Flood Packets Threshold (5~3600) - The default value is 50. Enter a value
between 5 ~ 3600. When the current TCP-SYN-Flood Packets numbers is beyond the set
value, the Modem Router will startup the blocking function immediately.
¾
Forbid ping packet from LAN port - Enable or Disable Forbid ping packet from LAN port.
The default setting is disabled. If enabled, the ping packet from LAN cannot access the
Modem Router. This function can be used to defend against some viruses.
Click the Save button to save the settings.
Click the Blocked DoS Host List button to display the DoS host table by blocking.
4.12 Bandwidth Control
Choose menu “Bandwidth Control”, and then you can view and configure the corresponding
function in the next screen as shown in Figure 4-54.
Figure 4-54
In this screen you can configure the Upstream Bandwidth and Downstream Bandwidth. The
values you configure should be less than 100000Kbps. For optimal control of the bandwidth,
please select the right Line Type and ask your ISP for the total bandwidth of the egress and
ingress.
¾
Enable Bandwidth Control: Check this box so that the Bandwidth Control settings can take
effect.
¾
Line Type: Select the right type for you network connection. If you don’t know how to choose,
please ask your ISP for the information.
¾
Total Upstream Bandwidth - The upload speed through the WAN port.
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TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
¾
Total Downstream Bandwidth - The download speed through the WAN port.
In this screen you can also configure the Bandwidth Control rules.
¾
Description: This is the information about the rules such as address range.
¾
Upstream bandwidth: This field displays the max and mix upload bandwidth through the
WAN port, the default is 0.
¾
Downstream bandwidth: This field displays the max and mix download bandwidth through
the WAN port, the default is 0.
¾
Edit: Click Edit to modify the rule.
To add/modify a Bandwidth Control rule, follow the steps below.
1.
Click Add New shown in Figure 4-54, you will see a new screen shown in Figure 4-55.
2.
Enter the information like the screen shown below.
Figure 4-55
3.
Click the Save button.
4.13 IP&MAC Binding
There are two submenus under the IP &MAC Binding menu: Binding Settings and ARP List.
Click any of them, and you will be able to scan or configure the corresponding function. The
detailed explanations for each submenu are provided below.
4.13.1 Binding Setting
This page displays the IP & MAC Binding Setting table; you can operate it in accord with your
desire (shown in Figure 4-56).
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TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
Figure 4-56
¾
MAC Address: The MAC address of the controlled computer in the LAN.
¾
IP Address: The assigned IP address of the controlled computer in the LAN.
¾
Bound: Check this option to enable ARP binding for a specific device.
¾
Edit: To modify or delete an existing entry.
When you want to add or modify an IP & MAC Binding entry, you can click the Add New button or
Edit button, and then you will go to the next page. This page is used for adding or modifying an IP
& MAC Binding entry (shown in Figure 4-57).
Figure 4-57
To add IP & MAC Binding entries, follow the steps below.
1.
Click the Add New button as shown in Figure 4-56.
2.
Enter the MAC Address and IP Address.
3.
Select the Bind checkbox.
4.
Click the Save button to save it.
To modify or delete an existing entry, follow the steps below.
1.
Find the desired entry in the table.
2.
Click Edit as desired on the Edit column.
Click the Enable/ Disable Selected button to make selected entries enabled or disabled.
Click the Delete Selected button to delete selected entries.
4.13.2 ARP List
To manage the computer, you could observe the computers in the LAN by checking the
relationship of MAC address and IP address on the ARP list, and you could also configure the
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TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
items on the ARP list. This page displays the ARP List; it shows all the existing IP & MAC Binding
entries (shown in Figure 4-58).
Figure 4-58
¾
MAC Address: The MAC address of the controlled computer in the LAN.
¾
IP Address: The assigned IP address of the controlled computer in the LAN.
¾
Status: Indicates whether or not the MAC and IP addresses are bound.
¾
Load: Load the item to the IP & MAC Binding list.
Click the Load Selected button to load selected items to the IP & MAC Binding list.
Click the Refresh button to refresh all items.
4.14 Dynamic DNS
Choose menu “Dynamic DNS”, and you can configure the Dynamic DNS function.
The Modem Router offers the DDNS (Dynamic Domain Name System) feature, which allows the
hosting of a website, FTP server, or e-mail server with a fixed domain name (named by yourself)
and a dynamic IP address, and then your friends can connect to your server by entering your
domain name no matter what your IP address is. Before using this feature, you need to sign up for
DDNS service providers such as www.dyndns.com. The Dynamic DNS client service provider will
give you a password or key.
Figure 4-59
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TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
¾
Service Provider: This field displays the service provider of DDNS.
¾
Domain Name: Enter the Domain name you received from dynamic DNS service provider.
¾
Username & Password: Type the “User Name” and “Password” for your DDNS account.
¾
Enable DDNS: Activate the DDNS function or not.
¾
Login/ Logout: Login to or logout of the DDNS service.
4.15 Diagnostic
Choose “Diagnostic”, you can view the test results for the connectivity of the physical layer and
protocol layer for both LAN and WAN sides in the screen. Select the desired type and click the start
button.
Figure 4-60
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TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
4.16 System Tools
Choose menu “System Tools”, and you can see the submenus under the main menu: System
Log, Time Settings, Manage Control, CWMP Settings, SNMP Settings, Backup & Restore,
Factory Defaults, Firmware Upgrade, Reboot and Statistics. Click any of them, and you will be
able to configure the corresponding function. The detailed explanations for each submenu are
provided below.
4.16.1 System Log
Choose menu “System Tools” → “System Log”, and then you can view the logs of the Modem
Router.
Figure 4-61
¾
Log Type: By selecting the log type, only logs of this type will be shown.
¾
Log Level: By selecting the log level, only logs of this level will be shown.
¾
Refresh: Refresh the page to show the latest log list.
¾
Clear Log: All the logs will be deleted from the Modem Router permanently, not just from the
page.
¾
Save Log: Click to save all the logs in a txt file.
¾
Log Settings: Click to set the logs in the screen (shown in Figure 4-62).
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TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
Figure 4-62
¾
Save Locally: If Save Locally is selected, events will be recorded in the local memory.
¾
Minimum Level: Select the Minimum level in the drop-down list, for the Minimum Level, all
logged events above or equal to the selected level will be displayed.
¾ Save Remotely: If Save Remotely is selected, events will be sent to the specified IP address
and UDP port of the remote system log server.
Click the Save button to save your settings.
4.16.2 Time Settings
Choose menu “System Tools” → “Time Settings”, and then you can configure the time on the
following screen.
Figure 4-63
¾
Time Zone: Select your local time zone from this pull down list.
¾
Date: Enter your local date in MM/DD/YY into the right blanks.
¾
Time: Enter your local time in HH/MM/SS into the right blanks.
¾
NTP Server 1 / NTP Server 2: Enter the address or domain of the NTP Server 1 or NTP
Server 2, and then the Modem Router will get the time from the NTP Server preferentially. In
addition, the Modem Router built-in some common NTP Servers, so it can get time
automatically once it connects the Internet.
To set time manually:
1.
Select your local time zone.
2.
Enter the Date in Year/Month/Day format.
3.
Enter the Time in Hour/Minute/Second format.
4.
Click Save.
To set time automatically:
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TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
1.
Select your local time zone.
2.
3.
Enter the address or domain of the NTP Server 1 or NTP Server 2.
Click the Get GMT button to get system time from Internet if you have connected to the
Internet.
4.16.3 Manage Control
Choose “System Tools” → “Manage Control”, you can see the screen (shown in Figure 4-62)
Figure 4-64
¾
Current User Status: This box displays the information about User Type, User Name, Host
IP Address and Host MAC Address.
¾
Account Management: Here you can set the account user information about Old Password,
New User Name, New Password and Confirm Password.
¾
Service Configuration: Here you can modify the port of the Modem Router’s web
management interface and limit the hosts which can login this Modem Router’s web
management interface.
4.16.4 CWMP Settings
Choose “System Tools” → “CWMP Settings”, you can configure the CWMP function in the
screen.
The Modem Router offers CWMP feature. The function supports TR-069 protocol which collects
information, diagnoses the devices and configures the devices automatically via ACS
(Auto-Configuration Server).
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TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
Figure 4-65
¾
CWMP: Select enable the CWMP function.
¾
Inform: Enable or disable the function. If enabled, the information will be informed to ACS
server periodically.
¾
Inform Interval: Enter the interval time here.
¾
ACS URL: Enter the website of ACS which is provided by your ISP.
¾
ACS User Name/Password: Enter the User Name and password to login the ACS server.
¾
Interface used by TR-069 client: Select the interface used by TR-069 client.
¾
Display SOAP messages on serial console: Enable or disable this function.
¾
Connection Request User Name/Password: Enter the User Name and Password that
provided the ACS server to login the Modem Router.
¾
Connection Request Path: Enter the path that connects to the ACS server.
¾
Connection Request Port: Enter the port that connects to the ACS server.
¾
Connection Request URL: Enter the URL that connects to the ACS server.
4.16.5 SNMP Settings
Choose “Management”Æ“SNMP Agent”, you can see the SNMP-Configuration screen as shown
below.
SNMP (Simple Network Management Protocol) has been widely applied in the computer networks
currently, which is used for ensuring the transmission of the management information between
any two nodes. In this way, network administrators can easily search and modify the information
on any node on the network. Meanwhile, they can locate faults promptly and implement the fault
diagnosis, capacity planning and report generating.
Figure 4-66
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TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
An SNMP Agent is an application running on the Modem Router that performs the operational role
of receiving and processing SNMP messages, sending responses to the SNMP manager, and
sending traps when an event occurs. So a router contains SNMP "agent" software can be
monitored and/or controlled by SNMP Manager using SNMP messages.
4.16.6 Backup & Restore
Choose menu “System Tools” → “Backup & Restore”, and then you can save the current
configuration of the Modem Router as a backup file and restore the configuration via a backup file
as shown in Figure 4-67.
Figure 4-67
¾
Click the Backup button to save all configuration settings as a backup file in your local
computer.
¾
To upgrade the Modem Router 's configuration, follow these instructions.
•
Click the Browse button to find the configuration file which you want to restore.
•
Click the Restore button to update the configuration with the file whose path is the one
you have input or selected in the blank.
) Note:
The current configuration will be covered with the uploading configuration file. Wrong process will
lead the device unmanaged. The restoring process lasts for 20 seconds and the Modem Router
will restart automatically then. Keep the power of the Modem Router on during the process, in
case of any damage.
4.16.7 Factory Defaults
Choose menu “System Tools → Factory Defaults”, and then and you can restore the
configurations of the Modem Router to factory defaults on the following screen
Figure 4-68
Click the Restore button to reset all configuration settings to their default values.
•
The default User Name: admin
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TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
•
The default Password: admin
•
The default Subnet Mask: 255.255.255.0
) Note:
All changed settings will be lost when defaults are restored.
4.16.8 Firmware Upgrade
Choose menu “System Tools → Firmware Upgrade”, and then you can update the latest
version of firmware for the Modem Router on the following screen.
Figure 4-69
¾
Firmware Version: Displays the current firmware version.
¾
Hardware Version: Displays the current hardware version. The hardware version of the
upgrade file must accord with the Modem Router’s current hardware version.
To upgrade the Modem Router's firmware, follow these instructions below:
1)
Download a most recent firmware upgrade file from our website (www.tp-link.com).
2)
Enter or select the path name where you save the downloaded file on the computer into the
File Name blank.
3)
Click the Upgrade button.
4)
The Modem Router will reboot while the upgrading has been finished.
) Note:
1)
New firmware versions are posted at http://www.tp-link.com and can be downloaded for free.
There is no need to upgrade the firmware unless the new firmware has a new feature you
want to use. However, when experiencing problems caused by the Modem Router rather than
the configuration, you can try to upgrade the firmware.
2)
When you upgrade the Modem Router's firmware, you may lose its current configurations, so
before upgrading the firmware please write down some of your customized settings to avoid
losing important settings.
3)
Do not turn off the Modem Router or press the Reset button while the firmware is being
upgraded. Loss of power during the upgrade could damage the Modem Router.
4)
The firmware version must correspond to the hardware.
5)
The upgrade process takes a few moments and the Modem Router restarts automatically
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TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
when the upgrade is complete.
4.16.9 Reboot
Choose menu “System Tools” → “Reboot”, and then you can click the Reboot button to reboot
the Modem Router via the next screen.
Figure 4-70
Some settings of the Modem Router will take effect only after rebooting, which include
•
Change the LAN IP Address (system will reboot automatically).
•
Change the DHCP Settings.
•
Change the Wireless configurations.
•
Change the Web Management Port.
•
Upgrade the firmware of the Modem Router (system will reboot automatically).
•
Restore the Modem Router's settings to factory defaults (system will reboot
automatically).
•
Update the configuration with the file (system will reboot automatically.
4.16.10 Statistics
Choose menu “System Tools” → “Statistics”, and then you can view the statistics of the Modem
Router, including total traffic and current traffic of the last Packets Statistic Interval.
Figure 4-71
¾
Statistics Status: Enable or Disable. The default value is disabled. To enable it, click the
Enable. If it is disabled, the function of DoS protection in Security settings will be disabled.
¾
Statistics Interval (5-60): The default value is 10. Select a value between 5 and 60 seconds
in the drop-down list. The Packets Statistic interval indicates the time section of the packets
statistic.
Click Reset All to reset the values of all the entries to zero.
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TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
Click Delete All to delete all entries in the table.
Click the Refresh button to refresh immediately.
Statistics Table:
IP/MAC Address
The IP and MAC address are displayed with related statistics.
Packets
The total number of packets received and transmitted by the Modem Router.
Bytes
The total number of bytes received and transmitted by the Modem Router.
Packets
The total number of packets received and transmitted in the last Packets
Statistic interval seconds.
Bytes
The total number of bytes received and transmitted in the last Packets
Statistic interval seconds.
ICMP Tx
The number of the ICMP packets transmitted to WAN per second at the
specified Packets Statistics interval. It is shown like “current transmitting rate
/ Max transmitting rate”.
UDP Tx
The number of UDP packets transmitted to the WAN per second at the
specified Packets Statistics interval. It is shown like “current transmitting rate
/ Max transmitting rate”.
SYN Tx
The number of TCP SYN packets transmitted to the WAN per second at the
specified Packets Statistics interval. It is shown like “current transmitting rate
/ Max transmitting rate”.
Reset
Reset the value of the entry to zero.
Delete
Delete the existing entry in the table.
Total
Current
Operation
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TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
Appendix A: Specifications
General
ANSI T1.413, ITU G.992.1, ITU G.992.2, ITU G.992.3, ITU G.992.5,
Standards and Protocols
IEEE 802.11b, IEEE 802.11g, IEEE 802.11n, IEEE 802.3, IEEE
802.3u, IEEE 802.1p, IEEE802.11e TCP/IP, PPPoA, PPPoE,
SNTP, HTTP, DHCP, ICMP, NAT
Safety & Emission
FCC, CE
Ports
Four 10/100M Auto-Negotiation RJ45 ports(Auto MDI/MDIX)
One RJ11 port
LEDs
Power,
ADSL,
Internet,
WLAN,
WPS,
1,2,3,4(LAN),
Network Medium
10Base-T: UTP category 3, 4, 5 cable
100Base-TX: UTP category-5
Max line length: 6.5Km
Data Rates
Downstream: Up to 24Mbps
Upstream: Up to 3.5Mbps(With Annex M enabled)
System Requirement
Internet Explorer 5.0 or later, Netscape Navigator 6.0 or later
Win 9x/ ME/ 2000/ XP/ Vista/ 7
Physical and Environment
Working Temperature
0℃ ~ 40℃
Working Humidity
10% ~ 90% RH (non-condensing)
Storage Temperature
-40℃ ~ 70℃
Storage Humidity
5% ~ 90% RH (non-condensing)
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TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
Appendix B: Troubleshooting
T1. How do I restore my Modem Router’s configuration to its factory default
settings?
With the Modem Router powered on, press and hold the RESET button on the rear panel for 8 to
10 seconds before releasing it.
) Note:
Once the Modem Router is reset, the current configuration settings will be lost and you will need to
re-configure the Modem Router.
T2. What can I do if I don’t know or forget my password?
1) Restore the Modem Router’s configuration to its factory default settings. If you don’t know how
to do that, please refer to T1.
2) Use the default user name and password: admin, admin.
3) Try to configure your Modem Router once again by following the instructions in 4.1 Login.
T3. What can I do if I cannot access the web-based configuration page?
1) Configure your computer’s IP Address.
For Windows XP OS
Go to Start > Control Panel, you will
then see the following page.
Click Network and Internet
Connections
Click Network Connections
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TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
Right-click Local Area
Connection
Click Properties
Double-click Internet
Protocol (TCP/IP)
77
TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
Select Obtain an IP
address automatically
Select Obtain DNS server
address automatically
Click OK
Click OK
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TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
For Windows Vista OS
Go to Start > Settings >Control
Panel, and then you will see the
following page.
Click View network status
and tasks
Click View status
Click Properties
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TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
Double-click Internet
Protocol Version 4
(TCP/IPv4)
Select Obtain an IP address
automatically
Select Obtain DNS server
address automatically
Click OK
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TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
For Windows 7 OS
Go to Start > Settings >
Control Panel, and then you
will see the following page.
Click View network
status and tasks
Click Change adapter
settings
Right-click Local
Area Connection
Click Properties
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TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
Double-click Internet
Protocol Version 4
(TCP/IPv4)
Select Obtain an IP
address automatically
Select Obtain DNS
server address
automatically
Click OK
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TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
2) Configure your IE browser
Open your IE browser, click
Tools tab and you will see the
following screen.
Click Internet Options
Select Never dial a
connection
Click OK
Now, try to log on to the Web-based configuration page again after the above settings have been
configured. If you still cannot access the configuration page, please restore your Modem Router’s
factory default settings and reconfigure your Modem Router following the instructions in 4.1 Login.
Please feel free to contact our Technical Support if the problem still exists.
T4. What can I do if I cannot access the Internet?
1) Check to see if all the connectors are connected well, including the telephone line, Ethernet
cables and power adapter.
2)
Check to see if you can log on to the web management page of the Modem Router. If you can,
try the following steps. If you cannot, please set your computer referring to T3 then try to see if
you can access the Internet. If the problem persists, please go to the next step.
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TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
3) Consult your ISP and make sure all the VPI/VCI, Connection Type, account username and
password are correct. If there are any mistakes, please correct the settings and try again.
4) If you still cannot access the Internet, please restore your Modem Router to its factory default
settings and reconfigure your Modem Router by following the instructions in 4.1 Login.
5) Please feel free to contact our Technical Support if the problem still exists.
) Note:
For more details about Troubleshooting and Technical Support contact information, please log on
to our Technical Support Website: http://www.tp-link.com/en/support
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TD-W8962ND 300Mbps Wireless N ADSL2+ Modem Router User Guide
Appendix C: Technical Support
Technical Support
„
For more troubleshooting help, go to:
http://www.tp-link.com/en/support/faq
„
To download the latest Firmware, Driver, Utility and User Guide, go to:
http://www.tp-link.com/en/support/download
„
For all other technical support, please contact us by using the following details:
Global
Tel: +86 755 26504400
E-mail: support@tp-link.com
Service time: 24hrs, 7 days a week
UK
Tel: +44 (0) 845 147 0017
E-mail: support.uk@tp-link.com
Service time: 24hrs, 7 days a week
Turkey
Tel: 444 19 25 (Turkish Service)
E-mail: support.tr@tp-link.com
Service time: 9:00 AM to 9:00 PM
7 days a week
Ukraine
Tel: 0-800-505-508
E-mail: support.ua@tp-link.com
Service time: Monday to Friday
14:00 PM to 22:00 PM
Brazil
Toll Free: 0800-770-4337 (Portuguese
Service)
E-mail: suporte.br@tp-link.com
Service time: Monday to Saturday
08:00 AM to 08:00 PM
France
Tel: +33 (0) 820 800 860 (French service)
Email: support.fr @tp-link.com
Fee: 0.118 EUR/min from France
Service time: Monday to Friday 9:00 AM
to 6:00 PM (Except French Bank holidays)
Russian Federation
Tel: 8 (499) 754-55-60
8 (800) 250-55-60 (toll-free call from any
RF region)
E-mail: support.ru@tp-link.com
Service time: From 10:00 to 18:00
(Moscow time)
*Except weekends and holidays in
Russian Federation
Switzerland
Tel: +41 (0) 848 800998 (German Service)
E-mail: support.ch@tp-link.com
Fee: 4-8 Rp/min, depending on rate of
different time
Service time: Monday to Friday 9:00 AM
to 6:00 PM. GMT+ 1 or GMT+ 2
(Daylight Saving Time)
Singapore
Tel: +65 62840493
E-mail: support.sg@tp-link.com
Service time: 24hrs, 7 days a week
USA/Canada
Toll Free: +1 866 225 8139
E-mail: support.usa@tp-link.com
Service time: 24hrs, 7 days a week
Australia / New Zealand
Tel: AU 1300 87 5465
NZ 0800 87 5465
E-mail: support.au@tp-link.com(Australia)
support.nz@tp-link.com (New Zealand)
Service time: 24hrs, 7 days a week
Italy
Tel: +39 0230519020
E-mail: support.it@tp-link.com
Service time: Monday to Friday
9:00 AM to1:00PM, 2:00PM to 6:00 PM
Indonesia
Tel: (+62) 021 6259 135
E-mail : support.id@tp-link.com
Service time : Monday to Friday
9:00 -12:00; 13:00 -18:00
*Except public holidays
Malaysia
Tel: 1300 88 875465 (1300 88TPLINK)
Email: support.my@tp-link.com
Service time: 24hrs, 7 days a week
Poland
Tel: +48 (0) 801 080 618 / +48 22 7217563 (if
calls from mobile phone)
E-mail: support.pl@tp-link.com
Service time: Monday to Friday
9:00 AM to 5:00 PM. GMT+1 or GMT+2
(Daylight Saving Time)
Germany / Austria
Tel: +49 1805 875465 (German Service)
+49 1805 TPLINK
E-mail: support.de@tp-link.com
Fee: 0.14 EUR/min from the German fixed
phone network and up to 0.42 EUR/min from
mobile phone
Service time: Monday to Friday 9:00 AM to 6:00
PM. GMT+ 1 or GMT+ 2
(Daylight Saving Time in Germany)
*Except bank holidays in Hesse
85
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