HP ProLiant DL/ML370 G6 Server User Guide

HP ProLiant DL/ML370 G6 Server
User Guide
Part Number 513482-001
March 2009 (First Edition)
© Copyright 2009 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP
shall not be liable for technical or editorial errors or omissions contained herein.
Microsoft, Windows, and Windows Server are U.S. registered trademarks of Microsoft Corporation.
Intended audience
This document is for the person who installs, administers, and troubleshoots servers and storage systems.
HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards
in products with hazardous energy levels.
Contents
Component identification ............................................................................................................... 7
Front panel components ............................................................................................................................. 7
Front panel LEDs and buttons ...................................................................................................................... 8
Systems Insight Display LEDs ....................................................................................................................... 9
Systems Insight Display LED combinations..................................................................................................... 9
Rear panel components............................................................................................................................ 11
Rear panel LEDs ...................................................................................................................................... 12
System board components........................................................................................................................ 13
System maintenance switch............................................................................................................. 14
NMI functionality........................................................................................................................... 15
SAS and SATA device numbers................................................................................................................. 15
SAS and SATA hard drive LEDs................................................................................................................. 17
SAS and SATA hard drive LED combinations .............................................................................................. 17
DIMM slots ............................................................................................................................................. 18
Fans ...................................................................................................................................................... 19
Battery pack LEDs.................................................................................................................................... 19
Power supply backplane connectors .......................................................................................................... 21
Drive cage jumper configuration settings .................................................................................................... 21
Operations................................................................................................................................. 22
Power up the server ................................................................................................................................. 22
Power down the server............................................................................................................................. 22
Open or remove the tower bezel ............................................................................................................... 22
Extend the server from the rack ................................................................................................................. 24
Remove the access panel.......................................................................................................................... 25
Remove the air baffle ............................................................................................................................... 26
Remove the fan cage ............................................................................................................................... 26
Remove the media bay blank.................................................................................................................... 27
Remove the DVD-ROM drive ..................................................................................................................... 28
Remove the hard drive cage blank ............................................................................................................ 28
Setup......................................................................................................................................... 30
Optional installation services .................................................................................................................... 30
Rack planning resources........................................................................................................................... 30
Optimum environment.............................................................................................................................. 31
Space and airflow requirements ...................................................................................................... 31
Temperature requirements............................................................................................................... 32
Power requirements ....................................................................................................................... 32
Electrical grounding requirements .................................................................................................... 32
Rack warnings ........................................................................................................................................ 33
Server warnings and cautions ................................................................................................................... 33
Identifying tower server shipping carton contents ......................................................................................... 34
Identifying rack server shipping carton contents........................................................................................... 34
Installing hardware options....................................................................................................................... 35
Setting up a tower server.......................................................................................................................... 35
Installing the server into the rack................................................................................................................ 36
Powering up and configuring the server ..................................................................................................... 37
Contents
3
Installing the operating system................................................................................................................... 37
Registering the server............................................................................................................................... 38
Hardware options installation....................................................................................................... 39
Introduction ............................................................................................................................................ 39
Processor option...................................................................................................................................... 39
Memory options ...................................................................................................................................... 43
Memory subsystem architecture ....................................................................................................... 44
Single-, dual-, and quad-rank DIMMs ............................................................................................... 44
DIMM identification ....................................................................................................................... 45
Memory configurations................................................................................................................... 45
General DIMM slot population guidelines ......................................................................................... 47
Installing a DIMM .......................................................................................................................... 49
Redundant hot-plug fans option ................................................................................................................. 49
Redundant hot-plug power supply option .................................................................................................... 51
Power supply configuration............................................................................................................. 52
Hot-plug power supply calculations .................................................................................................. 52
Installing a redundant hot-plug power supply .................................................................................... 52
Hot-plug SAS hard drive options ............................................................................................................... 53
Installing a hot-plug SAS hard drive ................................................................................................. 54
Removing a hot-plug SAS hard drive ................................................................................................ 54
Eight-bay SFF drive cage option ................................................................................................................ 55
Installing the eight-bay SFF drive cage (bay 2) .................................................................................. 55
Installing the eight-bay SFF drive cage (bay 3) .................................................................................. 57
Six-bay LFF backplane option.................................................................................................................... 60
Installing the six-bay LFF backplane (bay 1) ...................................................................................... 60
Installing the six-bay LFF backplane (bay 2) ...................................................................................... 63
Two-bay LFF drive cage option.................................................................................................................. 65
Removable media device options .............................................................................................................. 68
Installing a half-height media device ................................................................................................ 68
Installing a full-height media device.................................................................................................. 70
Slimline optical drive option...................................................................................................................... 71
Expansion board options.......................................................................................................................... 73
HP NC524SFP Dual Port 10GbE Module option ......................................................................................... 75
Storage controller option .......................................................................................................................... 78
HP SAS Expander Card option ................................................................................................................. 79
Graphics adapter option .......................................................................................................................... 80
Tower-to-rack conversion kit option ............................................................................................................ 80
HP Trusted Platform Module option ............................................................................................................ 89
Installing the Trusted Platform Module board ..................................................................................... 90
Retaining the recovery key/password .............................................................................................. 91
Enabling the Trusted Platform Module............................................................................................... 91
Cabling ..................................................................................................................................... 93
Storage device cabling guidelines ............................................................................................................. 93
Eight-bay SFF drive cage cabling .............................................................................................................. 93
Six-bay LFF backplane cabling .................................................................................................................. 95
Two-bay LFF drive cage cabling ................................................................................................................ 96
Battery cabling for BBWC ........................................................................................................................ 97
DVD-ROM drive cabling........................................................................................................................... 97
Slimline optical drive cabling .................................................................................................................... 98
Configuration and utilities ............................................................................................................ 99
Configuration tools .................................................................................................................................. 99
Contents
4
SmartStart software........................................................................................................................ 99
HP ROM-Based Setup Utility.......................................................................................................... 100
Array Configuration Utility ............................................................................................................ 102
Option ROM Configuration for Arrays ........................................................................................... 102
HP ProLiant Essentials Rapid Deployment Pack ................................................................................ 102
Re-entering the server serial number and product ID ......................................................................... 103
Management tools................................................................................................................................. 103
Automatic Server Recovery ........................................................................................................... 103
ROMPaq utility............................................................................................................................ 103
Integrated Lights-Out 2 technology ................................................................................................. 104
Erase Utility ................................................................................................................................ 104
StorageWorks library and tape tools.............................................................................................. 104
HP Systems Insight Manager ......................................................................................................... 104
Management Agents.................................................................................................................... 105
HP ProLiant Essentials Virtualization Management Software .............................................................. 105
HP Insight Server Migration software for ProLiant ............................................................................. 105
HP ProLiant Essentials Performance Management Pack ..................................................................... 106
HP Insight Control Environment Suites............................................................................................. 106
Redundant ROM support .............................................................................................................. 107
USB support................................................................................................................................ 107
Internal USB functionality .............................................................................................................. 107
Diagnostic tools .................................................................................................................................... 108
HP Insight Diagnostics .................................................................................................................. 108
HP Insight Diagnostics survey functionality ...................................................................................... 108
Integrated Management Log ......................................................................................................... 108
Array Diagnostic Utility ................................................................................................................ 109
Remote support and analysis tools ........................................................................................................... 109
HP Insight Remote Support software ............................................................................................... 109
Keeping the system current ..................................................................................................................... 109
Drivers ....................................................................................................................................... 109
ProLiant Support Packs ................................................................................................................. 110
Operating system version support .................................................................................................. 110
HP Smart Update Manager........................................................................................................... 110
System Online ROM flash component utility .................................................................................... 110
Change control and proactive notification ...................................................................................... 111
Care Pack .................................................................................................................................. 111
Battery replacement .................................................................................................................. 112
Troubleshooting ........................................................................................................................ 114
Troubleshooting resources ...................................................................................................................... 114
Pre-diagnostic steps ............................................................................................................................... 114
Important safety information.......................................................................................................... 114
Symptom information ................................................................................................................... 116
Prepare the server for diagnosis .................................................................................................... 117
Loose connections ................................................................................................................................. 117
Service notifications............................................................................................................................... 118
Troubleshooting flowcharts ..................................................................................................................... 118
Start diagnosis flowchart .............................................................................................................. 118
General diagnosis flowchart ......................................................................................................... 119
Server power-on problems flowchart .............................................................................................. 121
POST problems flowchart ............................................................................................................. 124
OS boot problems flowchart ......................................................................................................... 125
Server fault indications flowchart ................................................................................................... 127
Contents
5
POST error messages and beep codes ..................................................................................................... 129
Regulatory compliance notices ................................................................................................... 130
Regulatory compliance identification numbers ........................................................................................... 130
Federal Communications Commission notice............................................................................................. 130
FCC rating label.......................................................................................................................... 130
Class A equipment....................................................................................................................... 130
Class B equipment ....................................................................................................................... 130
Declaration of conformity for products marked with the FCC logo, United States only..................................... 131
Modifications........................................................................................................................................ 131
Cables ................................................................................................................................................. 131
Canadian notice (Avis Canadien)............................................................................................................ 132
European Union regulatory notice ........................................................................................................... 132
Disposal of waste equipment by users in private households in the European Union ....................................... 132
Japanese notice .................................................................................................................................... 133
BSMI notice .......................................................................................................................................... 133
Korean notice ....................................................................................................................................... 133
Chinese notice ...................................................................................................................................... 134
Laser compliance .................................................................................................................................. 134
Battery replacement notice...................................................................................................................... 134
Taiwan battery recycling notice............................................................................................................... 135
Power cord statement for Japan............................................................................................................... 135
Electrostatic discharge ............................................................................................................... 136
Preventing electrostatic discharge ............................................................................................................ 136
Grounding methods to prevent electrostatic discharge ................................................................................ 136
Specifications ........................................................................................................................... 137
Environmental specifications ................................................................................................................... 137
Server specifications .............................................................................................................................. 137
Power supply specifications .................................................................................................................... 138
Technical support...................................................................................................................... 140
Before you contact HP............................................................................................................................ 140
HP contact information ........................................................................................................................... 140
Customer Self Repair ............................................................................................................................. 140
Acronyms and abbreviations...................................................................................................... 148
Index....................................................................................................................................... 151
Contents
6
Component identification
Front panel components
Item
Description
1
USB connectors (2)
2
Drive cage blank
3
SAS/SATA drives (8)
4
Front video connector (rack model only)
5
Systems Insight Display
6
Removable media bay
7
DVD-ROM drive
8
Optical drive blank
Component identification 7
Front panel LEDs and buttons
Item
Description
Status
1
Power On/Standby button
and system power LED
Green = Normal (system on)
Amber = System in standby, but power still applied
Off = Power cord not attached or power supply failure
2
Health LED
Green = Normal (system on)
Amber = System health is degraded
Red = System health is critical.
Off = Normal (system off)
3
UID LED
Blue = Activated
Flashing blue = System is being managed remotely
Off = Deactivated
Component identification 8
Systems Insight Display LEDs
The HP Systems Insight Display LEDs represent the system board layout.
Item
Description
Status
1
Power cap
To determine Power cap status, see
"Systems Insight Display LED
combinations (on page 9)."
2
AMP Status
Green = AMP mode enabled
Amber = Failover
Flashing amber = Invalid configuration
Off = AMP mode disabled
3
DIMM LEDs
All LEDs flashing = DIMM unseated
All other LEDs
Amber = Failure
Off = Normal
IMPORTANT: If more than one DIMM slot LED is illuminated, further troubleshooting is
required. Test each bank of DIMMs by removing all other DIMMs. Isolate the failed DIMM by
replacing each DIMM in a bank with a known working DIMM.
Systems Insight Display LED combinations
When the health LED on the front panel illuminates either amber or red, the server is experiencing a
health event. Combinations of illuminated Systems Insight Display LEDs, the system power LED, and the
health LED indicate system status.
Component identification 9
Systems Insight Display Health LED
LED and color
System power
LED
Status
Processor (amber)
Amber
One or more of the following conditions
may exist:
Red
•
Processor in socket X has failed.
•
Processor X is not installed in the socket.
•
Processor X is unsupported.
•
ROM detects a failed processor during
POST
Processor (amber)
Amber
Green
Processor in socket X is in a pre-failure
condition.
DIMM (amber)
Red
Green
One or more DIMMs have failed.
DIMM (amber)
Amber
Green
DIMM in slot X is in a pre-failure condition.
Overtemperature (amber)
Amber
Green
The Health Driver has detected a cautionary
temperature level.
Overtemperature (amber)
Red
Amber
The server has detected a hardware critical
temperature level.
Fan (amber)
Amber
Green
One fan has failed or has been removed.
Fan (amber)
Red
Green
Two or more fans have failed or been
removed.
Power supply (amber)
Red
Amber
•
Only one power supply is installed and
that power supply is in standby.
•
Power supply fault
•
System board fault
•
Redundant power supply is installed and
only one power supply is functional.
•
AC power cord is not plugged into
redundant power supply.
•
Redundant power supply fault
•
Power supply mismatch at POST or
power supply mismatch through hot-plug
addition.
Power supply (amber)
Amber
Green
Power cap (off)
—
Amber
Standby
Power cap (green)
—
Flashing green
Waiting for power
Power cap (flashing
amber)
—
Amber
Power cap has been exceeded
Power cap (green)
—
Green
Power is available
IMPORTANT: If more than one DIMM slot LED is illuminated, further troubleshooting is
required. Test each bank of DIMMs by removing all other DIMMs. Isolate the failed DIMM by
replacing each DIMM in a bank with a known working DIMM.
Component identification 10
Rear panel components
Item
Description
1
Mouse connector
2
Keyboard connector
3
Serial connector
4
iLO 2 connector
5
USB connectors (2)
6
NIC connectors (4)
7
PCI expansion slots
8
Reserved
9
Video connector
10
Power supply bay 2
11
Power supply bay 1 (populated)
Component identification 11
Rear panel LEDs
Item
Description
Status
1
UID LED
Blue = Activated
Flashing blue = System is being managed remotely.
Off = Deactivated
2
iLO 2 activity LED
Green or flashing green = Network activity
Off = No network activity
3
iLO 2 link LED
Green = Linked to network
Off = No network connection
4
NIC link LED
Green = Linked to network
Off = No network connection
5
NIC activity LED
Green or flashing green = Network activity
Off = No network activity
6
Power supply LED
Green = System has AC power and is powered up.
Off = System has no AC power, the system is off, or the power
supply has failed.
Component identification 12
System board components
Item
Description
1
SD card slot
2
Power backplane connector
3
Processor 1 DIMM slots
4
Power supply connector
5
SAS connector B
6
SAS connector A
7
Front panel connector
8
Systems Insight Display connector
9
Front video connector
10
Front USB connector
11
Smart Array P410i memory module
12
Reserved
13
System battery
14
TPM connector
15
SATA connectors (6)
16
Slot 1 PCIe x8 (4, 2, 1)
17
Slot 2 PCIe2 x8 (4, 2, 1)
18
Slot 3 PCIe2 x16 (16, 8, 4, 2, 1)
19
System maintenance switch
20
Slot 4 PCIe2 x8 (4, 2, 1)
21
Slot 5 PCIe2 x8 (4, 2, 1)
22
Slot 6 PCIe2 x16 (8, 4, 2, 1)
23
Slot 7 PCIe2 x8 (4, 2, 1)
Component identification 13
Item
Description
24
Slot 8 PCIe2 x16 (16, 8, 4, 2, 1)
25
Slot 9 PCIe2 x8 (4, 2, 1)
26
Slot 10 PCIe2 x8 (8, 4, 2, 1)
27
Internal USB connector
28
Processor socket 2
29
Processor 2 DIMM slots
30
Power supply connector
31
Processor socket 1 (populated)
System maintenance switch
The system maintenance switch (SW1) is a ten-position switch that is used for system configuration.
Position
Description
Function
S1
iLO security
Off = iLO security is enabled.
On = iLO security is disabled.
S2
Configuration
lock
Off = System configuration can
be changed.
On = System configuration is
locked.
S3
Rack/Tower ID
Off = Tower
On = Rack
S4
Reserved
Reserved
S5
Password
protection
override
Off = No function
Invalidate
configuration
Off = Normal
Reserved
Reserved
S6
S7
On = Clears power-on
password and administrator
password
On = ROM treats the system
configuration as invalid.
Component identification 14
Position
Description
Function
S8
Reserved
Reserved
S9
Reserved
Reserved
S10
Reserved
Reserved
When the system maintenance switch position 6 is set to the On position, the system is prepared to erase
all system configuration settings from both CMOS and NVRAM.
CAUTION: Clearing CMOS and/or NVRAM deletes configuration information. Be sure to
properly configure the server or data loss could occur.
NMI functionality
An NMI crash dump enables administrators to create crash dump files when a system is hung and not
responding to traditional debug mechanisms.
Crash dump log analysis is an essential part of diagnosing reliability problems, such as hangs in
operating systems, device drivers, and applications. Many crashes freeze a system, and the only
available action for administrators is to cycle the system power. Resetting the system erases any
information that could support problem analysis, but the NMI feature preserves that information by
performing a memory dump before a hard reset.
To force the OS to invoke the NMI handler and generate a crash dump log, the administrator can do any
of the following:
•
Short the NMI jumper pins
•
Press the NMI switch
•
Use the iLO Virtual NMI feature
For additional information, see the whitepaper on the HP website
(http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00797875/c00797875.pdf).
SAS and SATA device numbers
With optional hard drive cages installed, the server supports up to 24 SFF hard drives or up to 14 LFF
hard drives. The server does not support mixing SFF and LFF hard drives.
HP recommends populating hard drive bays starting with the lowest SAS or SATA device number.
Component identification 15
•
SFF hard drives
•
LFF hard drives
Component identification 16
SAS and SATA hard drive LEDs
Item
Description
Status
1
Fault/UID LED
Amber = Drive failure
Flashing amber = Fault-process activity
Blue = Unit identification is active
Off = No fault-process activity
2
Online/activity LED
Green = Drive activity
Flashing green = High activity on the
drive or drive is being configured as part
of an array
Off = No drive activity
SAS and SATA hard drive LED combinations
Online/activity
LED (green)
Fault/UID LED
(amber/blue)
On, off, or
flashing
Alternating amber and The drive has failed, or a predictive failure alert has been
blue
received for this drive; it also has been selected by a
management application.
On, off, or
flashing
Steadily blue
The drive is operating normally, and it has been selected by a
management application.
On
Amber, flashing
regularly (1 Hz)
A predictive failure alert has been received for this drive.
Replace the drive as soon as possible.
Off
The drive is online, but it is not active currently.
On
Interpretation
Component identification 17
Online/activity
LED (green)
Fault/UID LED
(amber/blue)
Flashing regularly Amber, flashing
(1 Hz)
regularly (1 Hz)
Interpretation
Do not remove the drive. Removing a drive may terminate the
current operation and cause data loss.
The drive is part of an array that is undergoing capacity
expansion or stripe migration, but a predictive failure alert has
been received for this drive. To minimize the risk of data loss,
do not replace the drive until the expansion or migration is
complete.
Flashing regularly Off
(1 Hz)
Do not remove the drive. Removing a drive may terminate the
current operation and cause data loss.
The drive is rebuilding, or it is part of an array that is
undergoing capacity expansion or stripe migration.
Flashing
irregularly
Amber, flashing
regularly (1 Hz)
The drive is active, but a predictive failure alert has been
received for this drive. Replace the drive as soon as possible.
Flashing
irregularly
Off
The drive is active, and it is operating normally.
Off
Steadily amber
A critical fault condition has been identified for this drive, and
the controller has placed it offline. Replace the drive as soon as
possible.
Off
Amber, flashing
regularly (1 Hz)
A predictive failure alert has been received for this drive.
Replace the drive as soon as possible.
Off
Off
The drive is offline, a spare, or not configured as part of an
array.
DIMM slots
DIMM slots are numbered sequentially (1 through 9) for each processor. The supported AMP modes use
the letter assignments for population guidelines.
Component identification 18
Fans
Item
Description
Configuration
1
Fan 1
Redundant
2
Fan 2
Primary
3
Fan 3
Redundant
4
Fan 4
Primary
5
Fan 5
Primary
Battery pack LEDs
Component identification 19
Item ID
Color
Description
1
Green
System Power LED. This LED glows steadily when the
system is powered up and 12 V system power is
available. This power supply is used to maintain the
battery charge and provide supplementary power to the
cache microcontroller.
2
Green
Auxiliary Power LED. This LED glows steadily when 3.3V
auxiliary voltage is detected. The auxiliary voltage is used
to preserve BBWC data and is available any time that the
system power cords are connected to a power supply.
3
Amber
Battery Health LED. To interpret the illumination patterns of
this LED, see the following table.
4
Green
BBWC Status LED. To interpret the illumination patterns of
this LED, see the following table.
LED3 pattern
LED4 pattern
Interpretation
—
One blink every
two seconds
The system is powered down, and the cache contains data that has
not yet been written to the drives. Restore system power as soon as
possible to prevent data loss.
Data preservation time is extended any time that 3.3 V auxiliary
power is available, as indicated by LED 2. In the absence of
auxiliary power, battery power alone preserves the data. A fullycharged battery can normally preserve data for at least two days.
The battery lifetime also depends on the cache module size. For
further information, refer to the controller QuickSpecs on the HP
website (http://www.hp.com).
—
Double blink,
then pause
The cache microcontroller is waiting for the host controller to
communicate.
—
One blink per
second
The battery pack is below the minimum charge level and is being
charged. Features that require a battery (such as write cache,
capacity expansion, stripe size migration, and RAID migration) are
temporarily unavailable until charging is complete. The recharge
process takes between 15 minutes and two hours, depending on the
initial capacity of the battery.
—
Steady glow
The battery pack is fully charged, and posted write data is stored in
the cache.
—
Off
The battery pack is fully charged, and there is no posted write data
in the cache.
One blink per
second
One blink per
second
An alternating green and amber blink pattern indicates that the
cache microcontroller is executing from within its boot loader and
receiving new flash code from the host controller.
Steady glow
—
There is a short circuit across the battery terminals or within the
battery pack. BBWC features are disabled until the battery pack is
replaced. The life expectancy of a battery pack is typically more
than three years.
One blink per
second
—
There is an open circuit across the battery terminals or within the
battery pack. BBWC features are disabled until the battery pack is
replaced. The life expectancy of a battery pack is typically more
than three years.
Component identification 20
Power supply backplane connectors
Item
Description
BP1
Drive bay 1 power cable
BP2
Drive bay 2 power cable
BP3
Drive bay 3 power cable
P1
Power supply 1 cable
P2
Power supply 2 cable
P6
SATA power cable
P7
SATA power cable
P8
SATA power cable
P9
Video adapter power cable
P10
Data cable
P12
Video adapter power cable
Drive cage jumper configuration settings
Drive cage
Installation
Pin setting
1
Standard
No jumper
2
Optional
1-2*
3
Optional
2-3
*Optional drive cages ship with the jumper set across pins 1 and 2.
Component identification 21
Operations
Power up the server
To power up the server, press the Power On/Standby button.
Power down the server
WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment,
remove the power cord to remove power from the server. The front panel Power On/Standby
button does not completely shut off system power. Portions of the power supply and some
internal circuitry remain active until AC power is removed.
IMPORTANT: If installing a hot-plug device, it is not necessary to power down the server.
1.
Back up the server data.
2.
Shut down the operating system as directed by the operating system documentation.
NOTE: If the operating system automatically places the server in Standby mode, omit the next
step.
3.
Press the Power On/Standby button to place the server in Standby mode. When the server activates
Standby power mode, the system power LED changes to amber.
IMPORTANT: Pressing the UID button illuminates the blue UID LEDs on the front and rear
panels. In a rack environment, this feature facilitates locating a server when moving between
the front and rear of the rack.
4.
Disconnect the power cords.
The system is now without power.
Open or remove the tower bezel
This server has a removable bezel that must be unlocked and opened before accessing the hard drives or
removing the access panel. The bezel should be kept closed during normal server operations.
Operations 22
Use the key provided with the server to unlock the bezel with a counterclockwise turn.
If necessary, remove the tower bezel.
Operations 23
The middle panel can be removed to access the Systems Insight Display and I/O bezel.
The top panel can be removed to access the removable media bays.
Extend the server from the rack
IMPORTANT: If the server is installed in a telco rack, remove the server from the rack to access
internal components.
1.
Extend the server on the rack rails until the server rail-release latches engage.
WARNING: To reduce the risk of personal injury or equipment damage, be sure that the rack
is adequately stabilized before extending a component from the rack.
WARNING: To reduce the risk of personal injury, be careful when pressing the server railrelease latches and sliding the server into the rack. The sliding rails could pinch your fingers.
Operations 24
2.
After performing the installation or maintenance procedure, slide the server into the rack by pressing
the server rail-release latches.
Remove the access panel
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
CAUTION: Do not operate the server for long periods with the access panel open or removed.
Operating the server in this manner results in improper airflow and improper cooling that can
lead to thermal damage.
To remove the component:
1.
Do one of the following:
o
Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 22).
Operations 25
o
2.
Extend the server from the rack (on page 24).
Open the locking latch, slide the access panel to the rear of the chassis, and remove the access
panel.
If the locking latch is locked, use a T-15 Torx screwdriver to unlock the latch.
Remove the air baffle
1.
Power down the server (on page 22).
2.
Do one of the following:
o
Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 22).
o
Extend the server from the rack (on page 24).
3.
Remove the access panel (on page 25).
4.
Remove the air baffle.
Remove the fan cage
1.
Power down the server (on page 22).
2.
Do one of the following:
o
Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 22).
o
Extend the server from the rack (on page 24).
3.
Remove the access panel (on page 25).
4.
Remove the air baffle (on page 26).
Operations 26
5.
Remove the fan cage.
Remove the media bay blank
1.
Power down the server (on page 22).
2.
Do one of the following:
o
Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 22).
o
Extend the server from the rack (on page 24).
3.
Remove the access panel (on page 25).
4.
Remove the media bay blank.
Save the blank for future use.
Operations 27
Remove the DVD-ROM drive
1.
Power down the server (on page 22).
2.
Do one of the following:
o
Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 22).
o
Extend the server from the rack (on page 24).
3.
Remove the access panel (on page 25).
4.
Remove the air baffle (on page 26).
5.
Remove the fan cage (on page 26).
6.
Disconnect and remove the DVD-ROM drive data/power cable.
7.
Remove the DVD-ROM drive.
Remove the hard drive cage blank
1.
Power down the server (on page 22).
2.
Do one of the following:
o
Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 22).
o
Extend the server from the rack (on page 24).
3.
Remove the access panel (on page 25).
4.
Remove the air baffle (on page 26).
5.
Remove the fan cage (on page 26).
Operations 28
6.
Remove the hard drive cage blank.
Operations 29
Setup
Optional installation services
Delivered by experienced, certified engineers, HP Care Pack services help you keep your servers up and
running with support packages tailored specifically for HP ProLiant systems. HP Care Packs let you
integrate both hardware and software support into a single package. A number of service level options
are available to meet your needs.
HP Care Pack Services offer upgraded service levels to expand your standard product warranty with easyto-buy, easy-to-use support packages that help you make the most of your server investments. Some of the
Care Pack services are:
•
•
•
•
Hardware support
o
6-Hour Call-to-Repair
o
4-Hour 24x7 Same Day
o
4-Hour Same Business Day
Software support
o
Microsoft®
o
Linux
o
HP ProLiant Essentials (HP SIM and RDP)
o
VMWare
Integrated hardware and software support
o
Critical Service
o
Proactive 24
o
Support Plus
o
Support Plus 24
Startup and implementation services for both hardware and software
For more information on Care Packs, refer to the HP website
(http://www.hp.com/hps/carepack/servers/cp_proliant.html).
Rack planning resources
The rack resource kit ships with all HP branded or Compaq branded 9000, 10000, and H9 series racks.
For more information on the content of each resource, refer to the rack resource kit documentation.
If you intend to deploy and configure multiple servers in a single rack, refer to the white paper on highdensity deployment at the HP website (http://www.hp.com/products/servers/platforms).
Setup
30
Optimum environment
When installing the server, select a location that meets the environmental standards described in this
section.
Space and airflow requirements
Tower server
In a tower configuration, leave at least a 7.6-cm (3-in) clearance space at the front and back of the server
for proper ventilation.
Rack server
To allow for servicing and adequate airflow, observe the following space and airflow requirements when
deciding where to install a rack:
•
Leave a minimum clearance of 63.5 cm (25 in) in front of the rack.
•
Leave a minimum clearance of 76.2 cm (30 in) behind the rack.
•
Leave a minimum clearance of 121.9 cm (48 in) from the back of the rack to the back of another
rack or row of racks.
HP servers draw in cool air through the front door and expel warm air through the rear door. Therefore,
the front and rear rack doors must be adequately ventilated to allow ambient room air to enter the
cabinet, and the rear door must be adequately ventilated to allow the warm air to escape from the
cabinet.
CAUTION: To prevent improper cooling and damage to the equipment, do not block the
ventilation openings.
When vertical space in the rack is not filled by a server or rack component, the gaps between the
components cause changes in airflow through the rack and across the servers. Cover all gaps with
blanking panels to maintain proper airflow.
CAUTION: Always use blanking panels to fill empty vertical spaces in the rack. This
arrangement ensures proper airflow. Using a rack without blanking panels results in improper
cooling that can lead to thermal damage.
The 9000 and 10000 Series Racks provide proper server cooling from flow-through perforations in the
front and rear doors that provide 64 percent open area for ventilation.
CAUTION: When using a Compaq branded 7000 Series rack, you must install the high
airflow rack door insert [P/N 327281-B21 (42U) or P/N 157847-B21 (22U)] to provide
proper front-to-back airflow and cooling.
CAUTION: If a third-party rack is used, observe the following additional requirements to ensure
adequate airflow and to prevent damage to the equipment:
• Front and rear doors—If the 42U rack includes closing front and rear doors, you must allow
5,350 sq cm (830 sq in) of holes evenly distributed from top to bottom to permit adequate
airflow (equivalent to the required 64 percent open area for ventilation).
• Side—The clearance between the installed rack component and the side panels of the rack
must be a minimum of 7 cm (2.75 in).
Setup
31
Temperature requirements
To ensure continued safe and reliable equipment operation, install or position the system in a wellventilated, climate-controlled environment.
The maximum recommended ambient operating temperature (TMRA) for most server products is 35°C
(95°F). The temperature in the room where the rack is located must not exceed 35°C (95°F).
CAUTION: To reduce the risk of damage to the equipment when installing third-party options:
• Do not permit optional equipment to impede airflow around the server or to increase the
internal rack temperature beyond the maximum allowable limits.
• Do not exceed the manufacturer’s TMRA.
Power requirements
Installation of this equipment must comply with local and regional electrical regulations governing the
installation of information technology equipment by licensed electricians. This equipment is designed to
operate in installations covered by NFPA 70, 1999 Edition (National Electric Code) and NFPA-75, 1992
(code for Protection of Electronic Computer/Data Processing Equipment). For electrical power ratings on
options, refer to the product rating label or the user documentation supplied with that option.
WARNING: To reduce the risk of personal injury, fire, or damage to the equipment, do not
overload the AC supply branch circuit that provides power to the rack. Consult the electrical
authority having jurisdiction over wiring and installation requirements of your facility.
CAUTION: Protect the server from power fluctuations and temporary interruptions with a
regulating uninterruptible power supply (UPS). This device protects the hardware from damage
caused by power surges and voltage spikes and keeps the system in operation during a power
failure.
When installing more than one server, you may need to use additional power distribution devices to
safely provide power to all devices. Observe the following guidelines:
•
Balance the server power load between available AC supply branch circuits.
•
Do not allow the overall system AC current load to exceed 80 percent of the branch circuit AC
current rating.
•
Do not use common power outlet strips for this equipment.
•
Provide a separate electrical circuit for the server.
Electrical grounding requirements
The server must be grounded properly for proper operation and safety. In the United States, you must
install the equipment in accordance with NFPA 70, 1999 Edition (National Electric Code), Article 250,
as well as any local and regional building codes. In Canada, you must install the equipment in
accordance with Canadian Standards Association, CSA C22.1, Canadian Electrical Code. In all other
countries, you must install the equipment in accordance with any regional or national electrical wiring
codes, such as the International Electrotechnical Commission (IEC) Code 364, parts 1 through 7.
Setup
32
Furthermore, you must be sure that all power distribution devices used in the installation, such as branch
wiring and receptacles, are listed or certified grounding-type devices.
Because of the high ground-leakage currents associated with multiple servers connected to the same
power source, HP recommends the use of a PDU that is either permanently wired to the building’s branch
circuit or includes a nondetachable cord that is wired to an industrial-style plug. NEMA locking-style plugs
or those complying with IEC 60309 are considered suitable for this purpose. Using common power outlet
strips for the server is not recommended.
Rack warnings
WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:
• The leveling jacks are extended to the floor.
• The full weight of the rack rests on the leveling jacks.
• The stabilizing feet are attached to the rack if it is a single-rack installation.
• The racks are coupled together in multiple-rack installations.
• Only one component is extended at a time. A rack may become unstable if more than one
component is extended for any reason.
WARNING: To reduce the risk of personal injury or equipment damage when unloading a
rack:
• At least two people are needed to safely unload the rack from the pallet. An empty 42U
rack can weigh as much as 115 kg (253 lb), can stand more than 2.1 m (7 ft) tall, and
may become unstable when being moved on its casters.
• Never stand in front of the rack when it is rolling down the ramp from the pallet. Always
handle the rack from both sides.
WARNING: When installing a server in a telco rack, be sure that the rack frame is adequately
secured to the top and bottom of the building structure.
Server warnings and cautions
WARNING: This server is very heavy. To reduce the risk of personal injury or damage to the
equipment:
• Observe local occupational health and safety requirements and guidelines for manual
material handling.
• Get help to lift and stabilize the product during installation or removal, especially when the
product is not fastened to the rails. When the server weighs more than 22.5 kg (50 lb), at
least two people must lift the server into the rack together. A third person may be required
to help align the server if the server is installed higher than chest level.
• Use caution when installing the server in or removing the server from the rack; it is unstable
when not fastened to the rails.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
Setup
33
WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment,
remove the power cord to remove power from the server. The front panel Power On/Standby
button does not completely shut off system power. Portions of the power supply and some
internal circuitry remain active until AC power is removed.
CAUTION: Protect the server from power fluctuations and temporary interruptions with a
regulating uninterruptible power supply (UPS). This device protects the hardware from damage
caused by power surges and voltage spikes and keeps the system in operation during a power
failure.
CAUTION: Do not operate the server for long periods with the access panel open or removed.
Operating the server in this manner results in improper airflow and improper cooling that can
lead to thermal damage.
Identifying tower server shipping carton contents
Unpack the server shipping carton and locate the materials and documentation necessary for installing the
server.
The contents of the server shipping carton include:
•
Server
•
Power cord
•
Keyboard
•
Mouse
•
Tower feet
•
Hardware documentation, Documentation CD, and software products
In addition to the supplied items, you may need:
•
Hardware options
•
Operating system or application software
•
PDU
Identifying rack server shipping carton contents
Unpack the server shipping carton and locate the materials and documentation necessary for installing the
server. All the rack mounting hardware necessary for installing the server into the rack is included with the
rack or the server.
The contents of the server shipping carton include:
•
Server
•
Power cord
•
Hardware documentation, Documentation CD, and software products
•
Rack-mounting hardware
In addition to the supplied items, you may need:
Setup
34
•
Hardware options
•
Operating system or application software
•
PDU
Installing hardware options
Install any hardware options before initializing the server. For options installation information, refer to the
option documentation. For server-specific information, refer to "Hardware options installation (on page
39)."
Setting up a tower server
Follow the steps in this section to set up a tower model server. If you are going to install the server into a
rack, refer to the rack installation section ("Installing the server into the rack" on page 36).
1.
Place the server on a flat, stable surface.
2.
Install the the tower feet.
3.
Connect peripheral devices to the server. ("Rear panel components" on page 11)
WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do not plug
telephone or telecommunications connectors into RJ-45 connectors.
4.
Connect the power cord to the rear of the server.
5.
Open the power cord retaining clip, and thread the power cord through the retaining clip.
Setup
35
6.
Push the tab into place to secure the power cord.
7.
Connect the power cord to the AC power source.
WARNING: To reduce the risk of electric shock or damage to the equipment:
• Do not disable the power cord grounding plug. The grounding plug is an important safety
feature.
• Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all
times.
• Unplug the power cord from the power supply to disconnect power to the equipment.
• Do not route the power cord where it can be walked on or pinched by items placed against
it. Pay particular attention to the plug, electrical outlet, and the point where the cord
extends from the server.
Installing the server into the rack
To install the server into a rack with square, round, or threaded holes, refer to the instructions that ship
with the rack hardware kit.
If you are installing the server into a telco rack, order the appropriate option kit at the RackSolutions.com
website (http://www.racksolutions.com/hp). Follow the server-specific instructions on the website to install
the rack brackets.
CAUTION: Always plan the rack installation so that the heaviest item is on the bottom of the
rack. Install the heaviest item first, and continue to populate the rack from the bottom to the top.
Setup
36
WARNING: This server is very heavy. To reduce the risk of personal injury or damage to the
equipment:
• Observe local occupational health and safety requirements and guidelines for manual
material handling.
• Get help to lift and stabilize the product during installation or removal, especially when the
product is not fastened to the rails. When the server weighs more than 22.5 kg (50 lb), at
least two people must lift the server into the rack together. A third person may be required
to help align the server if the server is installed higher than chest level.
• Use caution when installing the server in or removing the server from the rack; it is unstable
when not fastened to the rails.
1.
Install the server and cable management arm into the rack. For more information, refer to the
installation instructions that ship with the 3-7U Quick Deploy Rail System (rack installation only).
2.
Connect peripheral devices to the server ("Rear panel components" on page 11).
Powering up and configuring the server
To power up the server, press the Power On/Standby button.
While the server boots, RBSU and the ORCA utility are automatically configured to prepare the server for
operating system installation.
To configure these utilities manually:
•
Press the F8 key when prompted during the array controller initialization to configure the array
controller using ORCA.
•
Press the F9 key when prompted during the boot process to change the server settings using RBSU.
The system is set up by default for the English language.
For more information on the automatic configuration, refer to the HP ROM-Based Setup Utility User Guide
located on the Documentation CD.
Installing the operating system
To operate properly, the server must have a supported operating system. For the latest information on
supported operating systems, refer to the HP website (http://www.hp.com/go/supportos).
Two methods are available to install an operating system on the server:
•
SmartStart assisted installation—Insert the SmartStart CD into the CD-ROM drive and reboot the
server.
•
Manual installation—Insert the operating system CD into the CD-ROM drive and reboot the server.
This process may require you to obtain additional drivers from the HP website
(http://www.hp.com/support).
Follow the on-screen instructions to begin the installation process.
For information on using these installation paths, refer to the SmartStart installation poster in the HP
ProLiant Essentials Foundation Pack, included with the server.
Setup
37
Registering the server
To register the server, refer to the HP Registration website (http://register.hp.com).
Setup
38
Hardware options installation
Introduction
If more than one option is being installed, read the installation instructions for all the hardware options
and identify similar steps to streamline the installation process.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
CAUTION: To prevent damage to electrical components, properly ground the server before
beginning any installation procedure. Improper grounding can cause electrostatic discharge.
Processor option
The server supports single- and dual-processor operation. With two processors installed, the server
supports boot functions through the processor installed in processor socket 1. However, if processor 1
fails, the system attempts to boot from processor 2 and provides a processor failure message.
The server uses embedded PPMs to provide power to each processor.
CAUTION: To avoid damage to the processor and system board, only authorized personnel
should attempt to replace or install the processor in this server.
CAUTION: To avoid damage to the processor:
• Handle the processor only by the edges.
• Do not touch the bottom of the processor, especially the contact area.
IMPORTANT: Processor socket 1 must always be populated. If processor socket 1 is empty, the
server halts during POST.
To install the component:
1.
Power down the server (on page 22).
2.
Do one of the following:
o
Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 22).
o
Extend the server from the rack (on page 24).
3.
Remove the access panel (on page 25).
4.
Remove the air baffle (on page 26).
5.
Open the processor retaining latch and the processor socket retaining bracket.
Hardware options installation
39
6.
Remove the processor socket protective cover.
IMPORTANT: Be sure the processor remains inside the processor installation tool.
7.
If the processor has separated from the installation tool, carefully re-insert the processor in the tool.
Hardware options installation
40
8.
Align the processor installation tool with the socket and install the processor.
9.
Press down firmly until the processor installation tool clicks and separates from the processor, and
then remove the processor installation tool.
Hardware options installation
41
10.
Close the processor socket retaining bracket and the processor retaining latch.
11.
Open the heatsink retaining latches.
Hardware options installation
42
12.
Remove the protective cover from the heatsink.
CAUTION: To prevent thermal instability and damage to the server, do not separate the
processor from the heatsink after assembling.
13.
Install the heatsink, and then close the heatsink retaining latches.
14.
Install the air baffle.
15.
Install the access panel.
16.
Do one of the following:
17.
o
Close or install the tower bezel, as needed.
o
Slide the server back into the rack.
Power up the server (on page 22).
Memory options
Hardware options installation
43
IMPORTANT: This server does not support mixing RDIMMs and UDIMMs. Attempting to mix
these two types causes the server to halt during BIOS initialization.
The memory subsystem in this server can support RDIMMs or UDIMMs. Both types are referred to as
DIMMs when the information applies to both types. When specified as RDIMM or UDIMM, the
information applies to that type only. All memory installed in the server must be the same type.
The server supports the following DIMM speeds:
•
Single- and dual-rank PC3-10600 (DDR-1333) DIMMs operating at 1333 and 1066 MHz
•
Quad-rank PC3-8500 (DDR-1067) DIMMs operating at 1066 MHz
Depending on the processor model, the number of DIMMs installed, and whether UDIMMs or RDIMMs
are installed, the memory clock speed may be reduced to 1066 or 800 MHz. For more information on
the effect of DIMM slot population, see "General DIMM slot population guidelines (on page 47)."
Memory subsystem architecture
The memory subsystem in this server is divided into channels. Each processor supports three channels,
and each channel supports three DIMM slots, as shown in the following table.
Channel
Slot
Slot number
1
G
1
D
2
A
3
H
4
E
5
B
6
I
7
F
8
C
9
2
3
This multi-channel architecture provides enhanced performance in Advanced ECC mode. This architecture
also enables the Mirrored Memory and Lockstep memory modes. This server supports both Registered
PC3 DIMMSs (RDIMMs) and Unbuffered DIMMs (UDIMMs).
DIMM slots in this server are identified by number and by letter. Letters identify the slots to populate for
specific AMP modes. Slot numbers are reported by ROM messages during boot and for error reporting.
Single-, dual-, and quad-rank DIMMs
To understand and configure memory protection modes properly, an understanding of single-, dual-, and
quad-rank DIMMs is helpful. Some DIMM configuration requirements are based on these classifications.
A single-rank DIMM has one set of memory chips that is accessed while writing to or reading from the
memory. A dual-rank DIMM is similar to having two single-rank DIMMs on the same module, with only
one rank accessible at a time. A quad-rank DIMM is, effectively, two dual-rank DIMMs on the same
module. Only one rank is accessible at a time. The server memory control subsystem selects the proper
rank within the DIMM when writing to or reading from the DIMM.
Hardware options installation
44
Dual- and quad-rank DIMMs provide the greatest capacity with the existing memory technology. For
example, if current DRAM technology supports 2-GB single-rank DIMMs, a dual-rank DIMM would be 4GB, and a quad-rank DIMM would be 8-GB.
DIMM identification
IMPORTANT: This server does not support mixing RDIMMs and UDIMMs. Attempting to mix
these two types causes the server to halt during BIOS initialization.
The memory subsystem may be populated with either RDIMMs or UDIMMs, but mixing the two types is not
supported. To determine DIMM characteristics, use the label attached to the DIMM and the following
illustration and table.
Item
Description
Definition
1
Size
—
2
Rank
1R = Single-rank
2R = Dual-rank
4R = Quad-rank
3
Data width
x4 = 4-bit
x8 = 8-bit
4
Memory speed
10600 = 1333-MHz
8500 = 1067-MHz
5
DIMM type
R = RDIMM (registered)
E = UDIMM (unbuffered with ECC)
For the latest supported memory information, see the QuickSpecs on the HP website
(http://www.hp.com).
Memory configurations
To optimize server availability, the server supports the following AMP modes:
Hardware options installation
45
•
Advanced ECC—provides the greatest memory capacity for a given DIMM size, while providing up
to 8-bit error correction, depending on the specific DIMM type. This mode is the default option for
this server.
•
Mirrored Memory—provides maximum protection against failed DIMMs. Uncorrectable errors in one
channel are corrected by the mirror channel.
•
Lockstep—provides enhanced protection while making all installed memory available to the
operating system. The server can continue to function if a single- or mulit-bit memory failure within a
single DRAM device occurs.
Advanced Memory Protection options are configured in RBSU. If the requested AMP mode is not
supported by the installed DIMM configuration, the server boots in Advanced ECC mode. For more
information, see "HP ROM-Based Setup Utility (on page 100)."
For the latest memory configuration information, see the QuickSpecs on the HP website
(http://www.hp.com).
RDIMM maximum memory configurations
The following table lists the maximum memory configuration possible with 8-GB RDIMMs.
Rank
Single-processor
Dual-processor
Single-rank
72 GB
144 GB
Dual-rank
72 GB
144 GB
Quad-rank
48 GB
96 GB
UDIMM maximum memory configurations
The server supports a maximum of 12 GB with one processor and 24 GB with two processors using 2-GB
single- or dual-rank UDIMMs.
Advanced ECC memory configuration
Advanced ECC memory is the default memory protection mode for this server. Standard ECC can correct
single-bit memory errors and detect multi-bit memory errors. When multi-bit errors are detected using
Standard ECC, the error is signaled to the server and causes the server to halt.
Advanced ECC protects the server against some multi-bit memory errors. Advanced ECC can correct both
single-bit memory errors and 4-bit memory errors if all failed bits are on the same DRAM device on the
DIMM.
Advanced ECC provides additional protection over Standard ECC because it is possible to correct certain
memory errors that would otherwise be uncorrected and result in a server failure. The server provides
notification that correctable error events have exceeded a pre-defined threshold rate.
Lockstep memory configuration
Lockstep mode provides protection against multi-bit memory errors that occur on the same DRAM device.
Lockstep mode can correct any single DRAM device failure on x4 and x8 DIMM types. The DIMMs in
each channel must have identical HP part numbers.
Hardware options installation
46
Lockstep mode uses channel 1 and channel 2. Channel 3 is not populated. Because channel 3 cannot be
populated when using Lockstep mode, the maximum memory capacity is lower than Advanced ECC
mode. Memory performance with Advanced ECC is also slightly higher.
General DIMM slot population guidelines
Observe the following guidelines for all AMP modes:
•
Populate DIMM slots for a processor only if the processor is installed.
•
To maximize performance in multi-processor configurations, distribute the total memory capacity
between all processors as evenly as possible.
•
Do not mix Unbuffered and Registered PC3 DIMMs.
•
Each channel supports up to two Unbuffered DIMMs.
•
If quad-rank DIMMs are installed for a processor, a maximum of two DIMMs can be installed on
each channel for that processor.
•
If a channel contains quad-rank DIMMs, the quad-rank DIMM must be installed first on that channel.
DIMM speeds are supported as indicated in the following table.
Populated slots
(per channel)
Rank
Speeds supported
(MHz)
1
Single- or dual-rank
1333, 1066
1
Quad-rank
1066
2
Single- or dual-rank
1066
3
Single- or dual-rank
800
Advanced ECC population guidelines
For Advanced ECC mode configurations, observe the following guidelines:
•
Observe the general DIMM slot population guidelines (on page 47).
•
DIMMs may be installed individually.
Single-processor Advanced ECC population order
For Advanced ECC mode configurations with a single processor, populate the DIMM slots in the following
order:
•
RDIMM: Sequentially in alphabetical order (A through I)
•
UDIMM: A through F, sequentially in alphabetical order. Do not populate DIMM slots G through I.
Multi-processor Advanced ECC population order
For Advanced ECC mode configurations with multiple processors, populate the DIMM slots for each
processor in the following order:
•
RDIMM: Sequentially in alphabetical order (A through I)
•
UDIMM: A through F, sequentially in alphabetical order. Do not populate DIMM slots G through I.
Hardware options installation
47
Lockstep Memory population guidelines
For Lockstep memory mode configurations, observe the following guidelines:
•
Observe the general DIMM slot population guidelines (on page 47).
•
Always install DIMMs in channels 1 and 2 for each installed processor.
•
Do not install DIMMs in channel 3 for any processor.
•
DIMM configuration on channel 1 and channel 2 of a processor must be identical.
•
In multi-processor configurations, each processor must have a valid Lockstep Memory configuration.
•
In multi-processor configurations, each processor may have a different valid Lockstep Memory
configuration.
Single-processor Lockstep population order
For Lockstep memory mode configurations with a single processor, populate the DIMM slots in the
following order:
•
•
RDIMM
o
First: A and B
o
Next: D and E
o
Last: G and H
o
Do not populate slots C, F, or I.
UDIMM
o
First: A and B
o
Last: D and E
o
Do not populate slots C, F, G, H, or I.
After installing the DIMMs, use RBSU to configure the system for Lockstep memory support ("Configuring
lockstep memory" on page 101).
Multi-processor Lockstep population order
For Lockstep memory mode configurations with multiple processors, populate the DIMM slots for each
processor in the following order:
•
•
RDIMM
o
First: A and B
o
Next: D and E
o
Last: G and H
o
Do not populate slots C, F, or I.
UDIMM
o
First: A and B
o
Last: D and E
o
Do not populate slots C, F, G, H, or I.
After installing the DIMMs, use RBSU to configure the system for Lockstep memory support ("Configuring
lockstep memory" on page 101).
Hardware options installation
48
Installing a DIMM
CAUTION: To avoid damage to the hard drives, memory, and other system components, the
air baffle, drive blanks, and access panel must be installed when the server is powered up.
1.
Power down the server (on page 22).
2.
Do one of the following:
o
Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 22).
o
Extend the server from the rack (on page 24).
3.
Remove the access panel (on page 25).
4.
Remove the air baffle (on page 26).
5.
Open the DIMM slot latches.
6.
Install the DIMM.
7.
Install the air baffle.
8.
Install the access panel.
If you are installing DIMMs in lock-step configuration, configure this mode in RBSU ("HP ROM-Based
Setup Utility" on page 100).
For more information about LEDs and troubleshooting failed DIMMs, see "Systems Insight Display LEDs
and internal health LED combinations ("Systems Insight Display LED combinations" on page 9)."
Redundant hot-plug fans option
The server supports redundant hot-plug fans to provide proper airflow to the system if a primary fan fails.
In the standard, non-redundant, configuration, fans 2, 4, and 5 cool the server.
For the redundant configuration, fans 1 and 3 are added to back up the primary fans. This configuration
enables the server to continue operation in non-redundant mode, if a fan failure occurs. The following
rules apply:
•
If one fan fails in non-redundant mode, the server shuts down.
Hardware options installation
49
•
If one fan fails in redundant mode, the server converts to non-redundant mode.
•
If two fans fail in redundant mode, the server shuts down.
WARNING: To prevent personal injury from hazardous energy:
• Remove watches, rings, or other metal objects.
• Use tools with insulated handles.
• Do not place tools or metal parts on top of batteries.
To install the component:
1.
Power down the server (on page 22).
2.
Do one of the following:
o
Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 22).
o
Extend the server from the rack (on page 24).
3.
Remove the access panel (on page 25).
4.
Remove the air baffle (on page 26).
5.
Remove the fan cage (on page 26).
6.
Remove the fan blanks from bay 1 and bay 3. Retain the blanks for future use.
Hardware options installation
50
7.
Install the redundant fans.
8.
Install the fan cage.
9.
Install the air baffle.
10.
Install the access panel.
11.
Do one of the following:
12.
o
Close or install the tower bezel, as needed.
o
Slide the server back into the rack.
Power up the server (on page 22).
Redundant hot-plug power supply option
The server supports a second hot-plug power supply to provide redundant power to the system if the
primary power supply fails.
WARNING: To reduce the risk of electric shock or damage to the equipment:
• Do not disable the power cord grounding plug. The grounding plug is an important safety
feature.
• Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all
times.
• Unplug the power cord from the power supply to disconnect power to the equipment.
• Do not route the power cord where it can be walked on or pinched by items placed against
it. Pay particular attention to the plug, electrical outlet, and the point where the cord
extends from the equipment.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the power supply or
power supply blank to cool before touching it.
WARNING: To reduce the risk of electric shock or damage to the equipment, do not connect
the power cord to the power supply until the power supply is installed.
Hardware options installation
51
CAUTION: Always install either a hot-plug power supply or a power supply blank into each
bay to maintain proper airflow and cooling in the server. Improper airflow can lead to thermal
damage.
Power supply configuration
CAUTION: All power supplies installed in the server must have the same output power
capacity. Verify that all power supplies have the same part number and label color. The system
becomes unstable and may shut down when it detects mismatched power supplies.
Label color
Output
Blue
460W
Orange
750W
Green
1,200W
Hot-plug power supply calculations
For more information on the hot-plug power supply and calculators to determine server power
consumption in various system configurations, refer to the HP Enterprise Configurator website
(http://h30099.www3.hp.com/configurator/).
Installing a redundant hot-plug power supply
To install the component:
1.
Remove the power supply blank.
Hardware options installation
52
2.
Install the second hot-plug power supply.
3.
Connect the power cord to the redundant power supply.
4.
Use the power cord management clip to secure the cord and form a service loop.
5.
Connect the power cord to the AC power source.
6.
Be sure that the power supply LED is green ("Rear panel LEDs" on page 12).
IMPORTANT: For maximum server availability, be sure that the two power supplies are
powered by separate AC power sources.
Hot-plug SAS hard drive options
When adding hard drives to the server, observe the following general guidelines:
•
The system automatically sets all device numbers.
•
If only one hard drive is used, install it in the bay with the lowest device number.
•
Drives should be the same capacity to provide the greatest storage space efficiency when drives are
grouped together into the same drive array.
Hardware options installation
53
Installing a hot-plug SAS hard drive
1.
Remove the SAS hard drive blank.
2.
Prepare the hard drive.
3.
Install the hard drive.
4.
Determine the status of the hard drive from the hot-plug SAS hard drive LED combinations ("SAS and
SATA hard drive LED combinations" on page 17).
Removing a hot-plug SAS hard drive
CAUTION: For proper cooling do not operate the server without the access panel, baffles,
expansion slot covers, or blanks installed. If the server supports hot-plug components, minimize
the amount of time the access panel is open.
Hardware options installation
54
1.
Determine the status of the hard drive from the hot-plug SAS hard drive LED combinations ("SAS and
SATA hard drive LED combinations" on page 17).
2.
Back up all server data on the hard drive.
3.
Remove the hard drive.
Eight-bay SFF drive cage option
Install the optional eight-bay SFF drive cage in drive cage bay 2 or drive cage bay 3.
To install an additional eight-bay SFF drive cage, an optional SAS controller is required. To obtain the
option, contact an HP authorized reseller.
To configure this option for drive cage bay 3, locate the three jumper pins on the backplane. Move the
jumper from pins 1 and 2 to pins 2 and 3.
For more information, see "Drive cage jumper configuration settings (on page 21)."
Installing the eight-bay SFF drive cage (bay 2)
1.
Power down the server (on page 22).
2.
Do one of the following:
o
Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 22).
o
Extend the server from the rack (on page 24).
3.
Remove the access panel (on page 25).
4.
Remove the air baffle (on page 26).
5.
Remove the fan cage (on page 26).
6.
Remove the hard drive cage blank (on page 28).
7.
Using a T-10 Torx screwdriver, remove the two screws on top of the drive cage.
Hardware options installation
55
Save the screws.
8.
Using the screws, install the eight-bay SFF drive cage.
9.
Connect the SAS cables to an optional SAS controller ("Storage controller option" on page 78).
Hardware options installation
56
10.
Route and connect the drive cage bay 2 power cable (BP2) and the SAS cables to the drive cage
backplane.
11.
Install the fan cage.
12.
Install the air baffle.
13.
Install the access panel.
14.
Do one of the following:
o
Close or install the tower bezel, as needed.
o
Slide the server back into the rack.
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless
all bays are populated with either a component or a blank.
15.
Install the hard drives and hard drive blanks.
16.
Power up the server (on page 22).
Installing the eight-bay SFF drive cage (bay 3)
To configure this option for drive cage bay 3, locate the three jumper pins on the backplane. Move the
jumper from pins 1 and 2 to pins 2 and 3.
For more information, see "Drive cage jumper configuration settings (on page 21)."
1.
Power down the server (on page 22).
2.
Do one of the following:
o
Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 22).
o
Extend the server from the rack (on page 24).
3.
Remove the access panel (on page 25).
4.
Remove the air baffle (on page 26).
5.
Remove the fan cage (on page 26).
6.
Remove the media bay blank (on page 27).
Hardware options installation
57
7.
Remove the DVD-ROM drive (on page 28).
8.
Using a T-10 Torx screwdriver, remove the two screws on top of the drive cage.
9.
Using a T-15 Torx screwdriver, remove the sleeve from the drive cage.
Hardware options installation
58
10.
Install the drive cage.
11.
Using a T-15 Torx screwdriver, install the locking brackets.
12.
Connect the SAS cables to an optional SAS controller ("Storage controller option" on page 78).
Hardware options installation
59
13.
Route and connect the drive cage bay 3 power cable (BP3) and the SAS cables to the drive cage
backplane.
14.
Install the fan cage.
15.
Install the air baffle.
16.
Install the access panel.
17.
Do one of the following:
o
Close or install the tower bezel, as needed.
o
Slide the server back into the rack.
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless
all bays are populated with either a component or a blank.
18.
Install the hard drives and hard drive blanks.
19.
Power up the server (on page 22).
Six-bay LFF backplane option
When installing a single six-bay LFF backplane, HP recommends installing it in drive cage bay 1.
When installing a second six-bay LFF backplane, one of the following options is required:
•
An optional SAS controller
•
An optional 24-port SAS expander
To obtain either of these options, contact an HP authorized reseller.
Installing the six-bay LFF backplane (bay 1)
To install the component:
1.
Power down the server (on page 22).
2.
Do one of the following:
Hardware options installation
60
o
Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 22).
o
Extend the server from the rack (on page 24).
3.
Remove the access panel (on page 25).
4.
Remove the air baffle (on page 26).
5.
Remove the fan cage (on page 26).
6.
Remove any SFF hard drives, if installed.
7.
Disconnect the power and data cables from the eight-bay SFF drive cage in drive cage bay 1.
8.
Using a T-10 Torx screwdriver, remove the eight-bay SFF drive cage from drive cage bay 1.
9.
Using a T-15 Torx screwdriver, install the six-bay LFF backplane.
Hardware options installation
61
10.
Connect the power cable.
11.
Route and connect the SAS cables.
12.
Install the fan cage.
13.
Install the air baffle.
14.
Install the access panel.
15.
Do one of the following:
o
Close or install the tower bezel, as needed.
o
Slide the server back into the rack.
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless
all bays are populated with either a component or a blank.
16.
Install the hard drives and hard drive blanks.
17.
Power up the server (on page 22).
Hardware options installation
62
Installing the six-bay LFF backplane (bay 2)
To install the component:
1.
Power down the server (on page 22).
2.
Do one of the following:
o
Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 22).
o
Extend the server from the rack (on page 24).
3.
Remove the access panel (on page 25).
4.
Remove the air baffle (on page 26).
5.
Remove the fan cage (on page 26).
6.
Remove the hard drive cage blank (on page 28).
7.
Using a T-15 Torx screwdriver, install the six-bay LFF backplane.
8.
Connect the power cable.
Hardware options installation
63
The cabling for drive cage bay 1 is not shown for clarity.
9.
Connect the SAS cables to an optional SAS controller ("Storage controller option" on page 78) or to
an optional SAS expander.
10.
Route and connect the SAS cables.
11.
Install the fan cage.
12.
Install the air baffle.
13.
Install the access panel.
14.
Do one of the following:
o
Close or install the tower bezel, as needed.
o
Slide the server back into the rack.
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless
all bays are populated with either a component or a blank.
15.
Install the hard drives and hard drive blanks.
Hardware options installation
64
16.
Power up the server (on page 22).
Two-bay LFF drive cage option
To configure this option for drive cage bay 3, locate the three jumper pins on the backplane. Move the
jumper from pins 1 and 2 to pins 2 and 3.
For more information, see "Drive cage jumper configuration settings (on page 21)."
To install the component:
1.
Power down the server (on page 22).
2.
Do one of the following:
o
Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 22).
o
Extend the server from the rack (on page 24).
3.
Remove the access panel (on page 25).
4.
Remove the air baffle (on page 26).
5.
Remove the fan cage (on page 26).
6.
Remove all SFF drives and drive cages, if installed.
For more information, see the server maintenance and service guide.
7.
Remove the media bay blank (on page 27).
8.
Remove the DVD-ROM drive (on page 28).
9.
Install the two-bay LFF drive cage.
Hardware options installation
65
10.
Using a T-15 Torx screwdriver, install the locking brackets.
11.
Connect the drive cage bay 3 power cable (BP3) to the two-bay LFF drive cage backplane.
12.
Connect the two-bay LFF drive cage to one of the following:
13.
o
A six-bay LFF backplane. See step 13.
o
An optional SAS controller. See step 14.
Connect the SAS/SATA controller cable:
a. Connect the "6LFF" labeled connector to SAS connector 5-6 on the six-bay LFF backplane.
b. Connect the "2LFF" labeled connector to the two-bay LFF drive cage backplane.
Hardware options installation
66
c.
Connect the remaining connector to SAS connector B on the system board.
d. Connect the LED cable to the two-bay LFF drive cage backplane and to the six-bay LFF
backplane.
e. Proceed to step 15.
14.
Connect the SAS/SATA controller cable:
a. Connect the main branch of the SAS/SATA controller cable to an optional SAS controller
("Storage controller option" on page 78).
b. Connect the "6LFF" labeled connector to the two-bay LFF drive cage backplane.
Hardware options installation
67
For this cabling scenario, the "2LFF" labeled connector is not used.
c.
Coil the excess cable to minimize the impact to airflow.
15.
Install the fan cage.
16.
Install the air baffle.
17.
Install the access panel.
18.
Do one of the following:
o
Close or install the tower bezel, as needed.
o
Slide the server back into the rack.
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless
all bays are populated with either a component or a blank.
19.
Install the hard drives and hard drive blanks.
20.
Power up the server (on page 22).
Removable media device options
The server supports the installation of up to two half-height devices or one full-height device in the
removable media bays.
Installing a half-height media device
1.
Power down the server (on page 22).
2.
Do one of the following:
o
Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 22).
o
Extend the server from the rack (on page 24).
3.
Remove the access panel (on page 25).
4.
Remove the air baffle (on page 26).
5.
Remove the fan cage (on page 26).
Hardware options installation
68
6.
Remove the media bay blank (on page 27).
7.
Using a T-15 Torx screwdriver, remove the screws from the blank and install them on the device.
8.
Slide the media device part of the way into the bay.
9.
Connect the server data and power cables to the rear of the device.
10.
Slide the media drive fully into the bay until it is seated securely.
11.
Install the fan cage.
12.
Install the air baffle.
13.
Install the access panel.
14.
Do one of the following:
15.
o
Close or install the tower bezel, as needed.
o
Slide the server back into the rack.
Power up the server (on page 22).
Hardware options installation
69
Installing a full-height media device
1.
Power down the server (on page 22).
2.
Do one of the following:
o
Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 22).
o
Extend the server from the rack (on page 24).
3.
Remove the access panel (on page 25).
4.
Remove the air baffle (on page 26).
5.
Remove the fan cage (on page 26).
6.
Remove the media bay blank (on page 27).
7.
Remove the DVD-ROM drive (on page 28).
8.
Using a T-15 Torx screwdriver, remove the screws from the blank and install them on the device.
9.
Slide the media device part of the way into the bay.
Hardware options installation
70
10.
Connect the server data and power cables to the rear of the device.
11.
Slide the media drive fully into the bay until it is seated securely.
12.
Install the fan cage.
13.
Install the air baffle.
14.
Install the access panel.
15.
Do one of the following:
16.
o
Close or install the tower bezel, as needed.
o
Slide the server back into the rack.
Power up the server (on page 22).
Slimline optical drive option
To install the component:
1.
2.
Power down the server (on page 22).
Do one of the following:
o
Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 22).
o
Extend the server from the rack (on page 24).
3.
Remove the access panel (on page 25).
4.
Remove the air baffle (on page 26).
5.
Remove the fan cage (on page 26).
6.
Remove the optical drive blank.
Hardware options installation
71
7.
Slide the optical drive into the drive bay.
8.
Route and connect the cables:
a. Connect the power and data cable to the optical drive.
b. Connect the power cable to an available system power cable
c.
Route and connect the data cable to the system board.
9.
Install the fan cage.
10.
Install the air baffle.
11.
Install the access panel.
12.
Do one of the following:
13.
o
Close or install the tower bezel, as needed.
o
Slide the server back into the rack.
Power up the server (on page 22).
Hardware options installation
72
Expansion board options
The server supports up to ten PCIe expansion boards. For more information, see "System board
components (on page 13)."
IMPORTANT: The HP SAS Expander Card and the HP NC524SFP Adapter are not supported
in expansion slot 1.
To install the component:
1.
Power down the server (on page 22).
2.
Do one of the following:
o
Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 22).
o
Extend the server from the rack (on page 24).
3.
Remove the access panel (on page 25).
4.
Remove the air baffle (on page 26).
5.
Open the expansion board retainer.
Hardware options installation
73
6.
Remove the expansion slot cover.
7.
Install the expansion board.
8.
Close the expansion slot retainer.
9.
Connect any internal cables to the expansion board.
10.
Install the air baffle.
11.
Install the access panel.
12.
Do one of the following:
o
Close or install the tower bezel, as needed.
o
Slide the server back into the rack.
13.
Connect any external cables to the expansion boards.
14.
Power up the server (on page 22).
Hardware options installation
74
HP NC524SFP Dual Port 10GbE Module option
When installed on the HP NC375i Integrated Quad Port Multifunction Gigabit Server Adapter, the HP
NC524SFP Dual Port 10GbE Module provides two 10G NIC connectors for server I/O.
If more than one HP NC375i adapter is installed in the server, always install the HP NC524SFP module
on the adapter in expansion slot 10.
The HP NC375i adapter supports four NIC connectors at a time. When the HP NC524SFP module is
installed, two 1G NIC connectors on the adapter are unavailable.
IMPORTANT: When both an HP NC524SFP module and an optional HP NC522SFP Dual Port
10GbE Server Adapter are installed in the server, only two expansion slots have Wake On
LAN capability.
To install the component:
1.
Power down the server (on page 22).
2.
Disconnect the network cables.
3.
Do one of the following:
o
Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 22).
o
Extend the server from the rack (on page 24).
4.
Remove the access panel (on page 25).
5.
Remove the air baffle (on page 26).
6.
Using a T-15 Torx screwdriver, remove the 10G NIC adapter blank.
Save the retaining screw.
7.
Open the expansion board slot retainer.
Hardware options installation
75
8.
Remove the HP NC375i adapter from expansion slot 10.
9.
Install the HP NC524SFP module on the HP NC375i adapter.
Hardware options installation
76
10.
Install the mini-DIMM on the expansion board.
11.
Install the HP NC375i adapter in expansion slot 10.
12.
Close the expansion board slot retainer.
Hardware options installation
77
13.
Secure the 10G NIC connectors to the chassis with the retaining screw.
14.
Install the RJ-45 plugs on the bottom (rack model) or right (tower model) two RJ-45 connectors on the
HP NC375i adapter.
15.
Install the air baffle.
16.
Install the access panel.
17.
Do one of the following:
o
Close or install the tower bezel, as needed.
o
Slide the server back into the rack.
18.
Connect the network cables.
19.
Power up the server (on page 22).
Storage controller option
Hardware options installation
78
IMPORTANT: For additional installation and configuration information, refer to the
documentation that ships with the option.
To install the component:
1.
Power down the server (on page 22).
2.
Do one of the following:
o
Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 22).
o
Extend the server from the rack (on page 24).
3.
Remove the access panel (on page 25).
4.
Remove the air baffle (on page 26).
5.
Install the storage controller.
6.
Connect the hot-plug SAS/SATA cable to the controller.
For connector locations, see the documentation that ships with the controller.
7.
Install the air baffle.
8.
Install the access panel.
9.
Do one of the following:
10.
o
Close or install the tower bezel, as needed.
o
Slide the server back into the rack.
Power up the server (on page 22).
HP SAS Expander Card option
The HP SAS Expander Card is an optional controller that provides up to 24 connectors for internal SAS
hard drives.
IMPORTANT: The HP SAS Expander Card is not supported in expansion slot 1.
To install the component:
1.
Power down the server (on page 22).
2.
Do one of the following:
o
Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 22).
o
Extend the server from the rack (on page 24).
3.
Remove the access panel (on page 25).
4.
Remove the air baffle (on page 26).
5.
Remove the fan cage (on page 26).
6.
Install the plastic bracket on the expander card (optional).
The plastic bracket ships with the expander card. For more information, see the documentation that
ships with the option.
7.
Install the expander card.
8.
Route and connect the cables.
Hardware options installation
79
For more information, see the documentation that ships with the expander card.
9.
Install the fan cage.
10.
Install the air baffle.
11.
Install the access panel.
12.
Do one of the following:
13.
o
Close or install the tower bezel, as needed.
o
Slide the server back into the rack.
Power up the server (on page 22).
Graphics adapter option
The server supports up to three high-power graphics adapters.
Install graphics adapters in the x16 PCIe expansion slots. For more information, see "System board
components (on page 13)."
Before installing a high-power graphics adapter in the server, be sure that the power supplies support the
installation of the adapter. Due the high power requirements for the adapter, a 750W or higher power
supply may be required. For more information, see the HP Enterprise Configurator website
(http://h30099.www3.hp.com/configurator/).
To install the component:
1.
Power down the server (on page 22).
2.
Do one of the following:
o
Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 22).
o
Extend the server from the rack (on page 24).
3.
Remove the access panel (on page 25).
4.
Remove the air baffle (on page 26).
5.
Remove the fan cage (on page 26).
6.
Install the graphics adapter in a x16 PCIe expansion slot.
7.
Connect the power cables.
For more information, see the documentation that ships with the graphics adapter power cable kit.
8.
Install the fan cage.
9.
Install the air baffle.
10.
Install the access panel.
11.
Do one of the following:
12.
o
Close or install the tower bezel, as needed.
o
Slide the server back into the rack.
Power up the server (on page 22).
Tower-to-rack conversion kit option
The tower-to-rack conversion kit includes all equipment required to convert the tower model server into a
rack model server and to install the server into most square- or round-hole racks.
Hardware options installation
80
The tower-to-rack conversion kit includes:
•
Rack-mounting hardware kit
•
Rack bezel
•
Front video connector cable
•
T-15 screws (6)
•
Screwlocks (2)
•
This document
In addition to the items supplied in the conversion kit, you will also need the following items:
•
A Torx T-15 screwdriver (clipped to the rear panel of the server)
•
A 3/16-in nut driver
To convert a tower model server to a rack model server:
1.
Power down the server (on page 22).
2.
Disconnect all rear panel cabling.
3.
Remove the feet.
4.
Remove the tower bezel ("Open or remove the tower bezel" on page 22).
5.
Remove the access panel (on page 25).
6.
Remove the air baffle (on page 26).
7.
Remove the fan cage (on page 26).
8.
Remove all SFF hard drives ("Removing a hot-plug SAS hard drive" on page 54).
9.
Disconnect all cables from the drive cages.
10.
Remove the SFF drive cages.
For more information, see the server maintenance and service guide.
11.
Remove the hard drive cage blank (on page 28).
12.
Remove the DVD-ROM drive (on page 28), if installed.
13.
Remove the two-bay LFF drive cage, if installed.
Hardware options installation
81
For more information, see the server maintenance and service guide.
14.
15.
(Optional) Reduce the weight of the server:
o
Remove the power supplies.
o
Remove all LFF hard drives and blanks.
o
Disconnect cabling and remove all devices from the removable media bays.
Extend the Systems Insight Display from the chassis.
For the remaining steps, the Systems Insight Display is not shown for clarity.
16.
With a T-15 Torx screwdriver, remove the following seven screws:
o
Inside (4)
Hardware options installation
82
17.
o
Rear (1)
o
Front (2)
Remove the chassis from the tower side panels:
Hardware options installation
83
a. Disengage the chassis from the tower side panels by pushing the bottom side panel back and by
pulling the chassis forward.
b. Lift the chassis up and out of the tower side panels.
Hardware options installation
84
18.
With T-10 Torx screwdriver, remove the tower bezel bracket.
19.
Extend the I/O bezel from the chassis.
20.
Install the rack bezel using the T-15 screws provided.
Hardware options installation
85
The I/O bezel is not shown for clarity.
21.
Remove the front video connector cable blank from the I/O bezel.
Hardware options installation
86
22.
Using a 3/16-in nut driver and the screwlocks, install the front video connector cable.
23.
Route the front video connector cable through the front of the chassis.
Hardware options installation
87
24.
Install the I/O bezel.
25.
Route and connect the front video connector cable to the front video connector on the system board.
26.
Install the Systems Insight Display.
27.
Install the SFF drive cages.
28.
Install the two-bay LFF drive cage, if removed.
29.
Install the DVD-ROM drive, if removed.
30.
Connect the drive cables.
31.
Install the fan cage.
32.
Install the air baffle.
IMPORTANT: For the system to operate properly in a rack configuration, be sure to change the
setting on the system maintenance switch.
33.
Set position 3 on the system maintenance switch to On.
Hardware options installation
88
For the location of the system maintenance switch, see the label attached to the access panel..
34.
Install the access panel.
35.
Install the server in the rack.
See the instructions in the rack-mounting hardware kit.
36.
37.
Install the following items:
o
Hard drives and blanks
o
Media blank
o
Power supplies
Power up the server.
HP Trusted Platform Module option
Use these instructions to install and enable a TPM on a supported server. This procedure includes three
sections:
1.
Installing the Trusted Platform Module board.
2.
Retaining the recovery key/password (on page 91).
3.
Enabling the Trusted Platform Module (on page 91).
Enabling the TPM requires accessing the ROM-Based Setup Utility (RBSU) ("HP ROM-Based Setup
Utility" on page 100). For more information about RBSU, see the HP website
(http://www.hp.com/support/smartstart/documentation).
TPM installation requires the use of drive encryption technology, such as the Microsoft® Windows®
BitLocker™ Drive Encryption feature. For more information on BitLocker™, see the Microsoft website
(http://www.microsoft.com).
CAUTION: Always observe the guidelines in this document. Failure to follow these guidelines
can cause hardware damage or halt data access.
When installing or replacing a TPM, observe the following guidelines:
•
Do not remove an installed TPM. Once installed, the TPM becomes a permanent part of the system
board.
•
When installing or replacing hardware, HP service providers cannot enable the TPM or the
encryption technology. For security reasons, only the customer can enable these features.
•
When returning a system board for service replacement, do not remove the TPM from the system
board. When requested, HP Service provides a TPM with the spare system board.
•
Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security
rivet. Upon locating a broken or disfigured rivet on an installed TPM, administrators should consider
the system compromised and take appropriate measures to ensure the integrity of the system data.
•
When using BitLocker™, always retain the recovery key/password. The recovery key/password is
required to enter Recovery Mode after BitLocker™ detects a possible compromise of system integrity.
•
HP is not liable for blocked data access caused by improper TPM use. For operating instructions, see
the encryption technology feature documentation provided by the operating system.
Hardware options installation
89
Installing the Trusted Platform Module board
WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment,
remove the power cord to remove power from the server. The front panel Power On/Standby
button does not completely shut off system power. Portions of the power supply and some
internal circuitry remain active until AC power is removed.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
1.
Power down the server (on page 22).
2.
Do one of the following:
o
Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 22).
o
Extend the server from the rack (on page 24).
3.
Remove the server from the rack, if necessary.
4.
Place the server on a flat, level work surface.
5.
Remove the access panel (on page 25).
6.
Remove the air baffle (on page 26).
7.
Remove the fan cage (on page 26).
CAUTION: Any attempt to remove an installed TPM from the system board breaks or disfigures
the TPM security rivet. Upon locating a broken or disfigured rivet on an installed TPM,
administrators should consider the system compromised and take appropriate measures to
ensure the integrity of the system data.
8.
Install the TPM board. Press down on the connector to seat the board ("System board components"
on page 13).
Hardware options installation
90
9.
Install the TPM security rivet by pressing the rivet firmly into the system board.
10.
Install the fan cage.
11.
Install the air baffle.
12.
Install the access panel.
13.
Do one of the following:
14.
o
Close or install the tower bezel, as needed.
o
Install the server in the rack.
Power up the server (on page 22).
Retaining the recovery key/password
The recovery key/password is generated during BitLocker™ setup, and can be saved and printed after
BitLocker™ is enabled. When using BitLocker™, always retain the recovery key/password. The recovery
key/password is required to enter Recovery Mode after BitLocker™ detects a possible compromise of
system integrity.
To help ensure maximum security, observe the following guidelines when retaining the recovery
key/password:
•
Always store the recovery key/password in multiple locations.
•
Always store copies of the recovery key/password away from the server.
•
Do not save the recovery key/password on the encrypted hard drive.
Enabling the Trusted Platform Module
1.
When prompted during the start-up sequence, access RBSU by pressing the F9 key.
2.
From the Main Menu, select Server Security.
3.
From the Server Security Menu, select Trusted Platform Module.
4.
From the Trusted Platform Module Menu, select TPM Functionality.
5.
Select Enable, and then press the Enter key to modify the TPM Functionality setting.
Hardware options installation
91
6.
Press the Esc key to exit the current menu, or press the F10 key to exit RBSU.
7.
Reboot the server.
8.
Enable the TPM in the OS. For OS-specific instructions, see the OS documentation.
CAUTION: When a TPM is installed and enabled on the server, data access is locked if you
fail to follow the proper procedures for updating the system or option firmware, replacing the
system board, replacing a hard drive, or modifying OS application TPM settings.
For more information on firmware updates and hardware procedures, see the HP Trusted Platform Module
Best Practices White Paper on the HP website (http://www.hp.com/support).
For more information on adjusting TPM usage in BitLocker™, see the Microsoft website
(http://technet.microsoft.com/en-us/windowsvista/aa905065.aspx).
Hardware options installation
92
Cabling
Storage device cabling guidelines
CAUTION: To prevent damage to the equipment, be sure that the server is powered down, all
cables are disconnected from the back of the server, and the power cord is disconnected from
the grounded (earthed) AC outlet before installing devices.
CAUTION: To prevent damage to electrical components, properly ground the server before
beginning any installation procedure. Improper grounding can cause electrostatic discharge.
Eight-bay SFF drive cage cabling
•
Drive cage bay 1
Cabling 93
•
Drive cage bay 2
•
Drive cage bay 3
Cabling 94
Six-bay LFF backplane cabling
•
Drive cage bay 1
•
Drive cage bay 2
Cabling 95
Two-bay LFF drive cage cabling
•
Two-bay LFF drive cage cabling to an optional six-bay LFF backplane
Item
Description
1
Drive cage bay 1 power cable
2
Drive cage bay 3 power cable
3
SAS cable
4
SAS/SATA controller cable
5
LED cable
•
Two-bay LFF drive cage cabling to an optional SAS controller
Cabling 96
Battery cabling for BBWC
DVD-ROM drive cabling
Cabling 97
Slimline optical drive cabling
Cabling 98
Configuration and utilities
Configuration tools
SmartStart software
SmartStart is a collection of software that optimizes single-server setup, providing a simple and consistent
way to deploy server configuration. SmartStart has been tested on many ProLiant server products,
resulting in proven, reliable configurations.
SmartStart assists the deployment process by performing a wide range of configuration activities,
including:
•
Configuring hardware using embedded configuration utilities, such as RBSU and ORCA
•
Preparing the system for installing "off-the-shelf" versions of leading operating system software
•
Installing optimized server drivers, management agents, and utilities automatically with every
assisted installation
•
Testing server hardware using the Insight Diagnostics Utility ("HP Insight Diagnostics" on page 108)
•
Installing software drivers directly from the CD. With systems that have internet connection, the
SmartStart Autorun Menu provides access to a complete list of ProLiant system software.
•
Enabling access to the Array Configuration Utility (on page 102), Array Diagnostic Utility (on page
109), and Erase Utility (on page 104)
SmartStart is included in the HP ProLiant Essentials Foundation Pack. For more information about
SmartStart software, refer to the HP ProLiant Essentials Foundation Pack or the HP website
(http://h18013.www1.hp.com/products/servers/management/smartstart/index.html).
SmartStart Scripting Toolkit
The SmartStart Scripting Toolkit is a server deployment product that delivers an unattended automated
installation for high-volume server deployments. The SmartStart Scripting Toolkit is designed to support
ProLiant BL, ML, and DL servers. The toolkit includes a modular set of utilities and important documentation
that describes how to apply these new tools to build an automated server deployment process.
Using SmartStart technology, the Scripting Toolkit provides a flexible way to create standard server
configuration scripts. These scripts are used to automate many of the manual steps in the server
configuration process. This automated server configuration process cuts time from each server deployed,
making it possible to scale server deployments to high volumes in a rapid manner.
For more information, and to download the SmartStart Scripting Toolkit, refer to the HP website
(http://www.hp.com/servers/sstoolkit).
Configuration and utilities
99
Configuration Replication Utility
CONREP is shipped in the SmartStart Scripting Toolkit and is a program that works with RBSU to replicate
hardware configuration on ProLiant servers. This utility is run during State 0, Run Hardware Configuration
Utility, when doing a scripted server deployment. CONREP reads the state of the system environment
variables to determine the configuration and then writes the results to an editable script file. This file can
then be deployed across multiple servers with similar hardware and software components. For more
information, refer to the SmartStart Scripting Toolkit User Guide on the HP website
(http://h18004.www1.hp.com/products/servers/management/toolkit/documentation.html).
HP ROM-Based Setup Utility
RBSU is a configuration utility embedded in ProLiant servers that performs a wide range of configuration
activities that can include the following:
•
Configuring system devices and installed options
•
Enabling and disabling system features
•
Displaying system information
•
Selecting the primary boot controller
•
Configuring memory options
•
Language selection
For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD
or the HP website (http://www.hp.com/support/smartstart/documentation).
Using RBSU
To use RBSU, use the following keys:
•
To access RBSU, press the F9 key during power-up when prompted.
•
To navigate the menu system, use the arrow keys.
•
To make selections, press the Enter key.
•
To access Help for a highlighted configuration option, press the F1 key.
IMPORTANT: RBSU automatically saves settings when you press the Enter key. The utility does
not prompt you for confirmation of settings before you exit the utility. To change a selected
setting, you must select a different setting and press the Enter key.
Default configuration settings are applied to the server at one of the following times:
•
Upon the first system power-up
•
After defaults have been restored
Default configuration settings are sufficient for proper typical server operation, but configuration settings
can be modified using RBSU. The system will prompt you for access to RBSU with each power-up.
Auto-configuration process
The auto-configuration process automatically runs when you boot the server for the first time. During the
power-up sequence, the system ROM automatically configures the entire system without needing any
Configuration and utilities 100
intervention. During this process, the ORCA utility, in most cases, automatically configures the array to a
default setting based on the number of drives connected to the server.
NOTE: The server may not support all the following examples.
NOTE: If the boot drive is not empty or has been written to in the past, ORCA does not
automatically configure the array. You must run ORCA to configure the array settings.
Drives installed
Drives used
RAID level
1
1
RAID 0
2
2
RAID 1
3, 4, 5, or 6
3, 4, 5, or 6
RAID 5
More than 6
0
None
To change any ORCA default settings and override the auto-configuration process, press the F8 key when
prompted.
By default, the auto-configuration process configures the system for the English language. To change any
default settings in the auto-configuration process (such as the settings for language, operating system, and
primary boot controller), execute RBSU by pressing the F9 key when prompted. After the settings are
selected, exit RBSU and allow the server to reboot automatically.
For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD
or the HP website (http://www.hp.com/support/smartstart/documentation).
Boot options
Near the end of the boot process, the boot options screen is displayed. This screen is visible for several
seconds before the system attempts to boot from a supported boot device. During this time, you can do
the following:
•
Access RBSU by pressing the F9 key.
•
Access the System Maintenance Menu (which enables you to launch ROM-based Diagnostics or
Inspect) by pressing the F10 key.
•
Force a PXE Network boot by pressing the F12 key.
Configuring lockstep memory
To configure Lockstep memory:
1.
Install the required DIMMs ("Installing a DIMM" on page 49).
2.
Access RBSU by pressing the F9 key during power-up when the prompt is displayed.
3.
Select System Options.
4.
Select Advanced Memory Protection.
5.
Select Lockstep with Advanced ECC Support.
6.
Press the Enter key.
7.
Press the Esc key to exit the current menu, or press the F10 key to exit RBSU.
Configuration and utilities 101
For more information on Lockstep memory, see the white paper on the HP website
(http://h18000.www1.hp.com/products/servers/technology/memoryprotection.html).
Array Configuration Utility
ACU is a browser-based utility with the following features:
•
Runs as a local application or remote service
•
Supports online array capacity expansion, logical drive extension, assignment of online spares, and
RAID or stripe size migration
•
Suggests the optimum configuration for an unconfigured system
•
Provides different operating modes, enabling faster configuration or greater control over the
configuration options
•
Remains available any time that the server is on
•
Displays on-screen tips for individual steps of a configuration procedure
For optimum performance, the minimum display settings are 800 × 600 resolution and 256 colors.
Servers running Microsoft® operating systems require Internet Explorer 5.5 (with Service Pack 1) or later.
For Linux servers, refer to the README.TXT file for additional browser and support information.
For more information, refer to the Configuring Arrays on HP Smart Array Controllers Reference Guide on
the Documentation CD or the HP website (http://www.hp.com).
Option ROM Configuration for Arrays
Before installing an operating system, you can use the ORCA utility to create the first logical drive, assign
RAID levels, and establish online spare configurations.
The utility also provides support for the following functions:
•
Reconfiguring one or more logical drives
•
Viewing the current logical drive configuration
•
Deleting a logical drive configuration
•
Setting the controller to be the boot controller
If you do not use the utility, ORCA will default to the standard configuration.
For more information regarding array controller configuration, refer to the controller user guide.
For more information regarding the default configurations that ORCA uses, refer to the HP ROM-Based
Setup Utility User Guide on the Documentation CD.
HP ProLiant Essentials Rapid Deployment Pack
The RDP software is the preferred method for rapid, high-volume server deployments. The RDP software
integrates two powerful products: Altiris Deployment Solution and the HP ProLiant Integration Module.
The intuitive graphical user interface of the Altiris Deployment Solution console provides simplified pointand-click and drag-and-drop operations that enable you to deploy target servers, including server blades,
remotely. It enables you to perform imaging or scripting functions and maintain software images.
Configuration and utilities 102
For more information about the RDP, refer to the HP ProLiant Essentials Rapid Deployment Pack CD or
refer to the HP website (http://www.hp.com/servers/rdp).
Re-entering the server serial number and product ID
After you replace the system board, you must re-enter the server serial number and the product ID.
1.
During the server startup sequence, press the F9 key to access RBSU.
2.
Select the System Options menu.
3.
Select Serial Number. The following warning is displayed:
WARNING! WARNING! WARNING! The serial number is loaded into the system
during the manufacturing process and should NOT be modified. This option
should only be used by qualified service personnel. This value should
always match the serial number sticker located on the chassis.
4.
Press the Enter key to clear the warning.
5.
Enter the serial number and press the Enter key.
6.
Select Product ID.
7.
Enter the product ID and press the Enter key.
8.
Press the Esc key to close the menu.
9.
Press the Esc key to exit RBSU.
10.
Press the F10 key to confirm exiting RBSU. The server will automatically reboot.
Management tools
Automatic Server Recovery
ASR is a feature that causes the system to restart when a catastrophic operating system error occurs, such
as a blue screen, ABEND, or panic. A system fail-safe timer, the ASR timer, starts when the System
Management driver, also known as the Health Driver, is loaded. When the operating system is
functioning properly, the system periodically resets the timer. However, when the operating system fails,
the timer expires and restarts the server.
ASR increases server availability by restarting the server within a specified time after a system hang or
shutdown. At the same time, the HP SIM console notifies you by sending a message to a designated
pager number that ASR has restarted the system. You can disable ASR from the HP SIM console or
through RBSU.
ROMPaq utility
The ROMPaq utility enables you to upgrade the system firmware (BIOS) or Lights-Out 100 firmware. To
upgrade the firmware, insert a ROMPaq diskette into the diskette drive or ROMPaq USB Key into an
available USB port and boot the system.
The ROMPaq utility checks the system and provides a choice (if more than one exists) of available
firmware revisions.
For more information about the ROMPaq utility, see the HP website (http://www.hp.com/go/support).
Configuration and utilities 103
Integrated Lights-Out 2 technology
The iLO 2 subsystem is a standard component of selected ProLiant servers that provides server health and
remote server manageability. The iLO 2 subsystem includes an intelligent microprocessor, secure memory,
and a dedicated network interface. This design makes iLO 2 independent of the host server and its
operating system. The iLO 2 subsystem provides remote access to any authorized network client, sends
alerts, and provides other server management functions.
Using iLO 2, you can:
•
Remotely power up, power down, or reboot the host server.
•
Send alerts from iLO 2 regardless of the state of the host server.
•
Access advanced troubleshooting features through the iLO 2 interface.
•
Diagnose iLO 2 using HP SIM through a web browser and SNMP alerting.
For more information about iLO 2 features, refer to the iLO 2 documentation on the Documentation CD or
on the HP website (http://www.hp.com/servers/lights-out).
Erase Utility
CAUTION: Perform a backup before running the System Erase Utility. The utility sets the system
to its original factory state, deletes the current hardware configuration information, including
array setup and disk partitioning, and erases all connected hard drives completely. Refer to the
instructions for using this utility.
Run the Erase Utility if you must erase the system for the following reasons:
•
You want to install a new operating system on a server with an existing operating system.
•
You encounter an error when completing the steps of a factory-installed operating system installation.
The Erase Utility can be accessed from the Maintenance Utilities menu of the SmartStart CD ("SmartStart
software" on page 99).
StorageWorks library and tape tools
HP StorageWorks L&TT provides functionality for firmware downloads, verification of device operation,
maintenance procedures, failure analysis, corrective service actions, and some utility functions. It also
provides seamless integration with HP hardware support by generating and emailing support tickets that
deliver a snapshot of the storage system.
For more information, and to download the utility, refer to the StorageWorks L&TT website
(http://h18006.www1.hp.com/products/storageworks/ltt).
HP Systems Insight Manager
HP SIM is a web-based application that allows system administrators to accomplish normal administrative
tasks from any remote location, using a web browser. HP SIM provides device management capabilities
that consolidate and integrate management data from HP and third-party devices.
IMPORTANT: You must install and use HP SIM to benefit from the Pre-Failure Warranty for
processors, SAS and SATA hard drives, and memory modules.
Configuration and utilities 104
For additional information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack or
the HP SIM website (http://www.hp.com/go/hpsim).
Management Agents
Management Agents provide the information to enable fault, performance, and configuration
management. The agents allow easy manageability of the server through HP SIM software, and thirdparty SNMP management platforms. Management Agents are installed with every SmartStart assisted
installation or can be installed through the HP PSP. The Systems Management homepage provides status
and direct access to in-depth subsystem information by accessing data reported through the Management
Agents. For additional information, refer to the Management CD in the HP ProLiant Essentials Foundation
Pack or the HP website (http://www.hp.com/servers/manage).
HP ProLiant Essentials Virtualization Management Software
The ProLiant Essentials Virtual Machine Management Pack and ProLiant Essentials Server Migration Pack
plug-ins extend HP Systems Insight Manager capabilities to manage virtual machines.
The Virtual Machine Management Pack provides the following functionality:
•
Central management and control of VMware® and Microsoft® virtual machines with physical host to
virtual machine association
•
Easy identification of VMs or host servers reaching high CPU, memory, or disk utilization levels
•
Highly flexible move capabilities that enable live moves and moves to dissimilar host resources
•
Back up, template, and alternate host capabilities that enable restoration of VMs on any available
host
The Server Migration Pack automates the manual processes required for migrating servers between
physical or virtual platforms (P2V, V2P, and V2V), enabling easy migration to appropriate physical or
virtual platforms that meet performance and capacity requirements.
For more information about virtualization management software, see the HP website
(http://www.hp.com/go/vmmanage).
HP Insight Server Migration software for ProLiant
The HP Insight Server Migration software for ProLiant (SMP) enables administrators to upgrade or replace
an existing server through server migration. SMP provides an automated, accurate, and affordable
method of migrating existing servers and their content to the latest server technologies.
SMP automates the migration of the operating system, applications, and data from one server to another
without errors, eliminating the need for manual redeployment of these elements on the new server. During
the migration process, the software automatically loads new drivers, required for boot, on the destination
server. The wizard-based user interface simplifies the migration process and requires little experience or
training.
For more information about the SMP, see the HP website (http://www.hp.com/go/migrate).
Configuration and utilities 105
HP ProLiant Essentials Performance Management Pack
HP ProLiant Essentials Performance Management Pack (PMP) is an integrated performance management
solution that detects and analyzes hardware bottlenecks on HP ProLiant servers, select HP Integrity servers
and MSA500/MSA1000/MSA1500 shared storage devices.
PMP provides the tools you need to receive proactive notification of building bottlenecks, and debug
existing performance issues. PMP is automatically installed with HP Systems Insight Manager (HP SIM)
and is integrated with HP SIM. No software installation on the monitored servers is required, other than
the Insight Management Agents. PMP analyzes performance information to determine if there is a building
or existing restriction. You can display this information interactively, log the information to a database for
later analysis or reporting, and set up proactive notification using the HP Systems Insight Manager
notification mechanism.
For more information on HP ProLiant Essentials Performance Management Pack, see the documentation
available on the HP website (http://www.hp.com/products/pmp).
HP Insight Control Environment Suites
HP Insight Control Environment and Insight Control Environment for BladeSystem are integrated suites of
software that simplify the management of HP infrastructures.
The HP Insight Control Environment suites are licensing options for HP infrastructure management software
delivered on the Insight Control Management DVD. HP Insight Control Environment provides
comprehensive management for ProLiant ML/DL customers, while HP Insight Control Environment for
BladeSystem provides additional functionality for HP BladeSystem environments.
Using an integrated, wizard-based installer, Insight Control Environment suites install and configure HP
Systems Insight Manager (HP SIM) and HP ProLiant Essentials management software rapidly and
consistently. Once installed, Insight Control Environment suites deliver enhanced infrastructure stability by
improving control over IT assets, increasing responsiveness to business needs through flexible deployment
and optimization of compute resources, and providing tangible savings through improved IT staff
efficiency.
The software installed by Insight Control Environment suites delivers core management functionality for HP
ProLiant server and HP BladeSystem lifecycles, including:
•
Rapid server deployment
•
Health and performance monitoring
•
Comprehensive remote control
•
Vulnerability scanning and patch management
•
Power and thermal measurement, reporting, capping, and regulation
•
Integrated management of virtual and physical infrastructure
•
Third-party device management
For more information about Insight Control Environment suites, see the HP website
(http://www.hp.com/go/ice).
Configuration and utilities 106
Redundant ROM support
The server enables you to upgrade or configure the ROM safely with redundant ROM support. The server
has a 4-MB ROM that acts as two, separate 2-MB ROMs. In the standard implementation, one side of the
ROM contains the current ROM program version, while the other side of the ROM contains a backup
version.
NOTE: The server ships with the same version programmed on each side of the ROM.
Safety and security benefits
When you flash the system ROM, ROMPaq writes over the backup ROM and saves the current ROM as a
backup, enabling you to switch easily to the alternate ROM version if the new ROM becomes corrupted
for any reason. This feature protects the existing ROM version, even if you experience a power failure
while flashing the ROM.
USB support
HP provides both standard USB support and legacy USB support. Standard support is provided by the
operating system through the appropriate USB device drivers. HP provides support for USB devices prior
to the operating system loading through legacy USB support, which is enabled by default in the system
ROM. HP hardware supports USB version 2.0.
Legacy USB support provides USB functionality in environments where USB support is normally not
available. Specifically, HP provides legacy USB functionality at:
•
POST
•
RBSU
•
Diagnostics
•
DOS
•
Environments which do not support USB natively
For more information on ProLiant USB support, refer to the HP website
(http://www.compaq.com/products/servers/platforms/usb-support.html).
Internal USB functionality
An internal USB connector is available for use with USB drive keys only. This solution provides for use of
a permanent boot drive from a USB drive key installed in the internal connector, avoiding issues of
clearance on the front of the rack and physical access to secure data.
For additional security, you can disable the external USB connectors through RBSU. Disabling the rear
USB connectors in RBSU disables both rear USB ports.
Configuration and utilities 107
Diagnostic tools
HP Insight Diagnostics
HP Insight Diagnostics is a proactive server management tool, available in both offline and online
versions, that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify
server installations, troubleshoot problems, and perform repair validation.
HP Insight Diagnostics Offline Edition performs various in-depth system and component testing while the
OS is not running. To run this utility, launch the SmartStart CD.
HP Insight Diagnostics Online Edition is a web-based application that captures system configuration and
other related data needed for effective server management. Available in Microsoft® Windows® and
Linux versions, the utility helps to ensure proper system operation.
For more information or to download the utility, refer to the HP website
(http://www.hp.com/servers/diags).
HP Insight Diagnostics survey functionality
HP Insight Diagnostics (on page 108) provides survey functionality that gathers critical hardware and
software information on ProLiant servers.
This functionality supports operating systems that may not be supported by the server. For operating
systems supported by the server, see the HP website (http://www.hp.com/go/supportos).
If a significant change occurs between data-gathering intervals, the survey function marks the previous
information and overwrites the survey data files to reflect the latest changes in the configuration.
Survey functionality is installed with every SmartStart-assisted HP Insight Diagnostics installation, or it can
be installed through the HP PSP ("ProLiant Support Packs" on page 110).
NOTE: The current version of SmartStart provides the memory spare part numbers for the
server. To download the latest version, see the HP website (http://www.hp.com/support).
Integrated Management Log
The IML records hundreds of events and stores them in an easy-to-view form. The IML timestamps each
event with 1-minute granularity.
You can view recorded events in the IML in several ways, including the following:
•
From within HP SIM ("HP Systems Insight Manager" on page 104)
•
From within Survey Utility
•
From within operating system-specific IML viewers
o
For NetWare: IML Viewer
o
For Windows®: IML Viewer
o
For Linux: IML Viewer Application
•
From within the iLO 2 user interface
•
From within HP Insight Diagnostics (on page 108)
Configuration and utilities 108
For more information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack.
Array Diagnostic Utility
The HP Array Diagnostics Utility is a web-based application that creates a report of all HP storage
controllers and disk drives. This report provides vital information to assist in identifying faults or conditions
that may require attention. ADU can be accessed from the SmartStart CD ("SmartStart software" on page
99) or downloaded from the HP website (http://www.hp.com).
Remote support and analysis tools
HP Insight Remote Support software
HP Insight Remote Support software delivers secure remote support for your HP Servers and Storage, 24 X
7, so you can spend less time solving problems and more time focused on your business. You can have
your systems remotely monitored for hardware failure using secure technology that has been proven at
thousands of companies around the world. In many cases, you can avoid problems before they occur.
There are two HP Insight Remote Support solutions:
•
For small and midsize environments: HP Insight Remote Support Standard provides basic remote
monitoring, notification/advisories and service dispatch. It is optimized for environments with 1 to
50 servers and can be installed on a shared HP ProLiant Windows application server. The software
supports HP EVA storage devices, HP ProLiant, BladeSystems, HP Integrity and HP 9000 servers
running Microsoft Windows, Red Hat Enterprise Linux, Novell SUSE and Novell Netware. Download
from the HP website
(http://h20392.www2.hp.com/portal/swdepot/displayProductInfo.do?productNumber=RSSWMBA
SE).
•
For midsize and large environments: HP Insight Remote Support Pack (formerly Service Essentials
Remote Support Pack) is targeted for larger environments and is integrated with HP Systems Insight
Manager (SIM). It provides comprehensive remote monitoring, notification/advisories, dispatch and
proactive service support for nearly all HP servers, storage, network and SAN environments, plus
selected Dell and IBM Windows servers that have a support obligation with HP. It also enables HP to
deliver higher levels of proactive support in line with HP Mission Critical Services support
agreements. Download from the HP website
(http://h20392.www2.hp.com/portal/swdepot/displayProductInfo.do?productNumber=ISDVD).
Both HP Insight Remote Support solutions are available at no additional cost to customers with a valid
warranty on HP technology, an HP Care Pack Service or HP contractual support agreement.
For more information, visit the HP website (http://www.hp.com/go/insightremotesupport).
Keeping the system current
Drivers
The server includes new hardware that may not have driver support on all operating system installation
media.
Configuration and utilities 109
If you are installing a SmartStart-supported operating system, use the SmartStart software (on page 99)
and its Assisted Path feature to install the operating system and latest driver support.
NOTE: If you are installing drivers from the SmartStart CD or the Software Maintenance CD,
refer to the SmartStart website (http://www.hp.com/servers/smartstart) to be sure that you are
using the latest version of SmartStart. For more information, refer to the documentation
provided with the SmartStart CD.
If you do not use the SmartStart CD to install an operating system, drivers for some of the new hardware
are required. These drivers, as well as other option drivers, ROM images, and value-add software can be
downloaded from the HP website (http://www.hp.com/support).
IMPORTANT: Always perform a backup before installing or updating device drivers.
ProLiant Support Packs
PSPs represent operating system-specific bundles of ProLiant optimized drivers, utilities, and management
agents. Refer to the PSP website
(http://h18000.www1.hp.com/products/servers/management/psp.html).
Operating system version support
Refer to the operating system support matrix (http://www.hp.com/go/supportos).
HP Smart Update Manager
The HP Smart Update Manager enables system administrators to upgrade ROM images efficiently across
a wide range of servers and options. This tool has the following features:
•
Works offline and online
•
Supports Microsoft® Windows® and Linux operating systems
•
Integrates with other software maintenance, deployment, and operating system tools
•
Automatically checks for hardware, firmware, and operating system dependencies, and installs only
the correct ROM upgrades required by each target server
For more information, see the HP Smart Update Manager User Guide. The guide and the HP Smart
Update Manager utility are available from the ProLiant Firmware Maintenance CD. This CD and others
can be downloaded free of charge from the SmartStart download page on the HP website
(http://www.hp.com/go/support).
System Online ROM flash component utility
The Online ROM Flash Component Utility enables system administrators to efficiently upgrade system or
controller ROM images across a wide range of servers and array controllers. This tool has the following
features:
•
Works offline and online
•
Supports Windows Server® 2003, Windows Server® 2008, Novell Netware, and Linux operating
systems
Configuration and utilities 110
IMPORTANT: This utility supports operating systems that may not be supported by the server.
For operating systems supported by the server, see the HP website
(http://www.hp.com/support).
•
Integrates with other software maintenance, deployment, and operating system tools
•
Automatically checks for hardware, firmware, and operating system dependencies, and installs only
the correct ROM upgrades required by each target server
To download the tool and for more information, see the HP website (http://www.hp.com/support).
Change control and proactive notification
HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of
upcoming hardware and software changes on HP commercial products.
For more information, refer to the HP website (http://www.hp.com/go/pcn).
Care Pack
HP Care Pack Services offer upgraded service levels to extend and expand standard product warranty
with easy-to-buy, easy-to-use support packages that help you make the most of your server investments.
Refer to the Care Pack website (http://www.hp.com/hps/carepack/servers/cp_proliant.html).
Configuration and utilities 111
Battery replacement
If the server no longer automatically displays the correct date and time, you may need to replace the
battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years.
WARNING: The computer contains an internal lithium manganese dioxide, a vanadium
pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not
properly handled. To reduce the risk of personal injury:
• Do not attempt to recharge the battery.
• Do not expose the battery to temperatures higher than 60°C (140°F).
• Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.
• Replace only with the spare designated for this product.
To remove the component:
1.
Power down the server (on page 22).
2.
Do one of the following:
o
Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 22).
o
Extend the server from the rack (on page 24).
3.
Remove the access panel (on page 25).
4.
Remove the air baffle (on page 26).
5.
Remove the battery.
IMPORTANT: Replacing the system board battery resets the system ROM to its default
configuration. After replacing the battery, reconfigure the system through RBSU.
To replace the component, reverse the removal procedure.
Battery replacement 112
For more information about battery replacement or proper disposal, contact an authorized reseller or an
authorized service provider.
Battery replacement 113
Troubleshooting
Troubleshooting resources
The HP ProLiant Servers Troubleshooting Guide provides procedures for resolving common problems and
comprehensive courses of action for fault isolation and identification, error message interpretation, issue
resolution, and software maintenance on ProLiant servers and server blades. This guide includes problemspecific flowcharts to help you navigate complex troubleshooting processes. To view the guide, select a
language:
•
English (http://www.hp.com/support/ProLiant_TSG_en)
•
French (http://www.hp.com/support/ProLiant_TSG_fr)
•
Italian (http://www.hp.com/support/ProLiant_TSG_it)
•
Spanish (http://www.hp.com/support/ProLiant_TSG_sp)
•
German (http://www.hp.com/support/ProLiant_TSG_gr)
•
Dutch (http://www.hp.com/support/ProLiant_TSG_nl)
•
Japanese (http://www.hp.com/support/ProLiant_TSG_jp)
Pre-diagnostic steps
WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary
information in the server documentation before removing, replacing, reseating, or modifying
system components.
IMPORTANT: This guide provides information for multiple servers. Some information may not
apply to the server you are troubleshooting. Refer to the server documentation for information
on procedures, hardware options, software tools, and operating systems supported by the
server.
1.
Review the important safety information (on page 114).
2.
Gather symptom information (on page 116).
3.
Prepare the server for diagnosis (on page 117).
4.
Use the Start diagnosis flowchart (on page 118) to begin the diagnostic process.
Important safety information
Familiarize yourself with the safety information in the following sections before troubleshooting the server.
Troubleshooting 114
Important safety information
Before servicing this product, read the Important Safety Information document provided with the server.
Symbols on equipment
The following symbols may be placed on equipment to indicate the presence of potentially hazardous
conditions.
This symbol indicates the presence of hazardous energy circuits or electric shock
hazards. Refer all servicing to qualified personnel.
WARNING: To reduce the risk of injury from electric shock hazards, do not open this
enclosure. Refer all maintenance, upgrades, and servicing to qualified personnel.
This symbol indicates the presence of electric shock hazards. The area contains no
user or field serviceable parts. Do not open for any reason.
WARNING: To reduce the risk of injury from electric shock hazards, do not open this
enclosure.
This symbol on an RJ-45 receptacle indicates a network interface connection.
WARNING: To reduce the risk of electric shock, fire, or damage to the equipment,
do not plug telephone or telecommunications connectors into this receptacle.
This symbol indicates the presence of a hot surface or hot component. If this surface is
contacted, the potential for injury exists.
WARNING: To reduce the risk of injury from a hot component, allow the surface to
cool before touching.
This symbol indicates that the component exceeds the recommended weight for one
individual to handle safely.
49-109 kg
100-240 lb
WARNING: To reduce the risk of personal injury or damage to the equipment,
observe local occupational health and safety requirements and guidelines for manual
material handling.
These symbols, on power supplies or systems, indicate that the equipment is supplied
by multiple sources of power.
WARNING: To reduce the risk of injury from electric shock, remove all power cords
to completely disconnect power from the system.
Warnings and cautions
WARNING: Only authorized technicians trained by HP should attempt to repair this
equipment. All troubleshooting and repair procedures are detailed to allow only
subassembly/module-level repair. Because of the complexity of the individual boards and
subassemblies, no one should attempt to make repairs at the component level or to make
modifications to any printed wiring board. Improper repairs can create a safety hazard.
Troubleshooting 115
WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:
• The leveling feet are extended to the floor.
• The full weight of the rack rests on the leveling feet.
• The stabilizing feet are attached to the rack if it is a single-rack installation.
• The racks are coupled together in multiple-rack installations.
• Only one component is extended at a time. A rack may become unstable if more than one
component is extended for any reason.
WARNING: To reduce the risk of electric shock or damage to the equipment:
• Do not disable the power cord grounding plug. The grounding plug is an important safety
feature.
• Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all
times.
• Unplug the power cord from the power supply to disconnect power to the equipment.
• Do not route the power cord where it can be walked on or pinched by items placed against
it. Pay particular attention to the plug, electrical outlet, and the point where the cord
extends from the server.
WARNING: To reduce the risk of personal injury or damage to the equipment:
49-109 kg
100-240 lb
• Observe local occupation health and safety requirements and guidelines for
manual handling.
• Obtain adequate assistance to lift and stabilize the chassis during installation or
removal.
• The server is unstable when not fastened to the rails.
• When mounting the server in a rack, remove the power supplies and any other
removable module to reduce the overall weight of the product.
CAUTION: To properly ventilate the system, you must provide at least 7.6 cm (3.0 in) of
clearance at the front and back of the server.
CAUTION: The server is designed to be electrically grounded (earthed). To ensure proper
operation, plug the AC power cord into a properly grounded AC outlet only.
Symptom information
Before troubleshooting a server problem, collect the following information:
•
What events preceded the failure? After which steps does the problem occur?
•
What has been changed since the time the server was working?
•
Did you recently add or remove hardware or software? If so, did you remember to change the
appropriate settings in the server setup utility, if necessary?
•
How long has the server exhibited problem symptoms?
•
If the problem occurs randomly, what is the duration or frequency?
Troubleshooting 116
To answer these questions, the following information may be useful:
•
Run HP Insight Diagnostics (on page 108) and use the survey page to view the current configuration
or to compare it to previous configurations.
•
Refer to your hardware and software records for information.
•
Refer to server LEDs and their statuses.
Prepare the server for diagnosis
1.
Be sure the server is in the proper operating environment with adequate power, air conditioning,
and humidity control. For required environmental conditions, see the server documentation.
2.
Record any error messages displayed by the system.
3.
Remove all diskettes, CD-ROMs, DVD-ROMs, and USB drive keys.
4.
Power down the server and peripheral devices if you will be diagnosing the server offline. If
possible, always perform an orderly shutdown:
a. Exit any applications.
b. Exit the operating system.
c.
Power down the server (on page 22).
5.
Disconnect any peripheral devices not required for testing (any devices not necessary to power up
the server). Do not disconnect the printer if you want to use it to print error messages.
6.
Collect all tools and utilities, such as a Torx screwdriver, loopback adapters, ESD wrist strap, and
software utilities, necessary to troubleshoot the problem.
o
You must have the appropriate Health Drivers and Management Agents installed on the server.
To verify the server configuration, connect to the System Management homepage and select
Version Control Agent. The VCA gives you a list of names and versions of all installed HP drivers,
Management Agents, and utilities, and whether they are up-to-date.
o
HP recommends you have access to the server documentation for server-specific information.
o
HP recommends you have access to the SmartStart CD for value-added software and drivers
required during the troubleshooting process. Download the current version of SmartStart from the
HP website (http://www.hp.com/servers/smartstart).
Loose connections
Action:
•
Be sure all power cords are securely connected.
•
Be sure all cables are properly aligned and securely connected for all external and internal
components.
•
Remove and check all data and power cables for damage. Be sure no cables have bent pins or
damaged connectors.
•
If a fixed cable tray is available for the server, be sure the cords and cables connected to the server
are routed correctly through the tray.
•
Be sure each device is properly seated. Avoid bending or flexing circuit boards when reseating
components.
Troubleshooting 117
•
If a device has latches, be sure they are completely closed and locked.
•
Check any interlock or interconnect LEDs that may indicate a component is not connected properly.
•
If problems continue to occur, remove and reinstall each device, checking the connectors and sockets
for bent pins or other damage.
Service notifications
To view the latest service notifications, refer to the HP website (http://www.hp.com/go/bizsupport).
Select the appropriate server model, and then click the Troubleshoot a Problem link on the product page.
Troubleshooting flowcharts
To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section,
"Start diagnosis flowchart (on page 118)," and follow the appropriate diagnostic path. If the other
flowcharts do not provide a troubleshooting solution, follow the diagnostic steps in "General diagnosis
flowchart (on page 119)." The General diagnosis flowchart is a generic troubleshooting process to be
used when the problem is not server-specific or is not easily categorized into the other flowcharts.
The available flowcharts include:
•
Start diagnosis flowchart (on page 118)
•
General diagnosis flowchart (on page 119)
•
Server power-on problems flowchart (on page 121)
•
POST problems flowchart (on page 124)
•
OS boot problems flowchart (on page 125)
•
Server fault indications flowchart (on page 127)
Start diagnosis flowchart
Use the following flowchart to start the diagnostic process.
Item
Refer to
1
"General diagnosis flowchart (on page 119)"
2
"Power-on problems flowchart ("Server power-on problems flowchart" on
page 121)"
3
"POST problems flowchart (on page 124)"
4
"OS boot problems flowchart (on page 125)"
5
"Server fault indications flowchart (on page 127)"
Troubleshooting 118
General diagnosis flowchart
The General diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the
problem, or if the other flowcharts do not fix the problem, use the following flowchart.
Item
Refer to
1
"Symptom information (on page 116)"
2
"Loose connections (on page 117)"
3
"Service notifications (on page 118)"
4
The most recent version of a particular server or option firmware is
available on the HP Support website (http://www.hp.com/support).
Troubleshooting 119
Item
Refer to
5
"General memory problems are occurring" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the HP
website (http://www.hp.com/support)
6
Server maintenance and service guide, located on the Documentation
CD or the HP website (http://www.hp.com/products/servers/platforms)
7
•
Server maintenance and service guide, located on the Documentation
CD or the HP website
(http://www.hp.com/products/servers/platforms)
•
"Hardware problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or on the HP website
(http://www.hp.com/support)
•
"Server information you need" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the
HP website (http://www.hp.com/support)
•
"Operating system information you need" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the
HP website (http://www.hp.com/support)
8
9
"HP contact information (on page 140)"
Troubleshooting 120
Server power-on problems flowchart
Symptoms:
•
The server does not power on.
•
The system power LED is off or amber.
Troubleshooting 121
•
The external health LED is red or amber.
•
The internal health LED is red or amber.
NOTE: For the location of server LEDs and information on their statuses, refer to the server
documentation.
Possible causes:
•
Improperly seated or faulty power supply
•
Loose or faulty power cord
•
Power source problem
•
Power on circuit problem
•
Improperly seated component or interlock problem
•
Faulty internal component
Item
Refer to
1
"Component identification (on page 7)"
2
"HP Insight Diagnostics (on page 108)" or in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the HP
website (http://www.hp.com/support)
3
"Loose connections (on page 117)"
4
Server maintenance and service guide, located on the Documentation
CD, or the HP website (http://www.hp.com/products/servers/platforms)
5
"Integrated Management Log (on page 108)" or in the HP ProLiant
Servers Troubleshooting Guide located on the Documentation CD or on
the HP website (http://www.hp.com/support)
6
"Power source problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or on the HP website
(http://www.hp.com/support)
7
•
"Power supply problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or on the HP website
(http://www.hp.com/support)
•
Server maintenance and service guide, located on the Documentation
CD, or the HP website
(http://www.hp.com/products/servers/platforms)
8
"System open circuits and short circuits" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the HP
website (http://www.hp.com/support)
Troubleshooting 122
Troubleshooting 123
POST problems flowchart
Symptoms:
•
Server does not complete POST
NOTE: The server has completed POST when the system attempts to access the boot device.
•
Server completes POST with errors
Possible problems:
•
Improperly seated or faulty internal component
•
Faulty KVM device
•
Faulty video device
Item
Refer to
1
"POST error messages and beep codes (on page 129)"
2
"Video problems" in the HP ProLiant Servers Troubleshooting Guide
located on the Documentation CD or on the HP website
(http://www.hp.com/support)
3
KVM or iLO 2 documentation
4
"Loose connections (on page 117)"
5
"Symptom information (on page 116)"
6
Server maintenance and service guide, located on the Documentation
CD or the HP website (http://www.hp.com/products/servers/platforms)
7
"Port 85 and iLO messages" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or on the HP website
(http://www.hp.com/support)
8
"General memory problems are occurring" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the HP
website (http://www.hp.com/support)
9
•
"Hardware problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or on the HP website
(http://www.hp.com/support)
•
Server maintenance and service guide, located on the Documentation
CD or the HP website
(http://www.hp.com/products/servers/platforms)
•
"Server information you need" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the
HP website (http://www.hp.com/support)
•
"Operating system information you need" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the
HP website (http://www.hp.com/support)
10
Troubleshooting 124
OS boot problems flowchart
Symptoms:
•
Server does not boot a previously installed operating system
•
Server does not boot SmartStart
Possible causes:
•
Corrupted operating system
•
Hard drive subsystem problem
•
Incorrect boot order setting in RBSU
Troubleshooting 125
Item
Refer to
1
HP ROM-Based Setup Utility User Guide
(http://www.hp.com/servers/smartstart)
2
"POST problems flowchart (on page 124)"
3
•
"Hard drive problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or on the HP website
(http://www.hp.com/support)
•
Controller documentation
4
"HP Insight Diagnostics (on page 108)" or in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the HP
website (http://www.hp.com/support)
5
•
"CD-ROM and DVD drive problems" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the
HP website (http://www.hp.com/support)
•
Controller documentation
•
"Loose connections (on page 117)"
6
"General memory problems are occurring" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the HP
website (http://www.hp.com/support)
7
•
"Operating system problems" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the
HP website (http://www.hp.com/support)
•
"HP contact information (on page 140)"
•
"Hardware problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or on the HP website
(http://www.hp.com/support)
•
Server maintenance and service guide, located on the Documentation
CD or the HP website
(http://www.hp.com/products/servers/platforms)
8
9
"General diagnosis flowchart (on page 119)"
Troubleshooting 126
Server fault indications flowchart
Symptoms:
•
Server boots, but a fault event is reported by Insight Management Agents (on page 105)
•
Server boots, but the internal health LED, external health LED, or component health LED is red or
amber
Troubleshooting 127
NOTE: For the location of server LEDs and information on their statuses, refer to the server
documentation.
Possible causes:
•
Improperly seated or faulty internal or external component
•
Unsupported component installed
•
Redundancy failure
•
System overtemperature condition
Item
Refer to
1
"Management agents (on page 105)" or in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the HP
website (http://www.hp.com/support)
2
•
"Integrated Management Log (on page 108)" or in the HP ProLiant
Servers Troubleshooting Guide located on the Documentation CD or
on the HP website (http://www.hp.com/support)
•
"Event list error messages" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or on the HP website
(http://www.hp.com/support)
3
"Component identification (on page 7)"
4
System Management Homepage (https://localhost:2381)
5
"Power-on problems flowchart ("Server power-on problems flowchart" on
page 121)"
6
•
"Smart Array SCSI Diagnosis feature" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the
HP website (http://www.hp.com/support)
•
Server maintenance and service guide, located on the Documentation
CD or the HP website
(http://www.hp.com/products/servers/platforms)
•
"HP contact information (on page 140)"
7
"HP Insight Diagnostics (on page 108)" or in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the HP
website (http://www.hp.com/support)
8
•
"Hardware problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or on the HP website
(http://www.hp.com/support)
•
Server maintenance and service guide, located on the Documentation
CD or the HP website
(http://www.hp.com/products/servers/platforms)
Troubleshooting 128
POST error messages and beep codes
For a complete listing of error messages, refer to the "POST error messages" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the HP website
(http://www.hp.com/support).
WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary
information in the server documentation before removing, replacing, reseating, or modifying
system components.
Troubleshooting 129
Regulatory compliance notices
Regulatory compliance identification numbers
For the purpose of regulatory compliance certifications and identification, this product has been assigned
a unique regulatory model number. The regulatory model number can be found on the product nameplate
label, along with all required approval markings and information. When requesting compliance
information for this product, always refer to this regulatory model number. The regulatory model number is
not the marketing name or model number of the product.
Federal Communications Commission notice
Part 15 of the Federal Communications Commission (FCC) Rules and Regulations has established Radio
Frequency (RF) emission limits to provide an interference-free radio frequency spectrum. Many electronic
devices, including computers, generate RF energy incidental to their intended function and are, therefore,
covered by these rules. These rules place computers and related peripheral devices into two classes, A
and B, depending upon their intended installation. Class A devices are those that may reasonably be
expected to be installed in a business or commercial environment. Class B devices are those that may
reasonably be expected to be installed in a residential environment (for example, personal computers).
The FCC requires devices in both classes to bear a label indicating the interference potential of the device
as well as additional operating instructions for the user.
FCC rating label
The FCC rating label on the device shows the classification (A or B) of the equipment. Class B devices
have an FCC logo or ID on the label. Class A devices do not have an FCC logo or ID on the label. After
you determine the class of the device, refer to the corresponding statement.
Class A equipment
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference, in which case the user will be required to correct
the interference at personal expense.
Class B equipment
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio frequency
Regulatory compliance notices
130
energy and, if not installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
•
Reorient or relocate the receiving antenna.
•
Increase the separation between the equipment and receiver.
•
Connect the equipment into an outlet on a circuit that is different from that to which the receiver is
connected.
•
Consult the dealer or an experienced radio or television technician for help.
Declaration of conformity for products marked with
the FCC logo, United States only
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
For questions regarding this product, contact us by mail or telephone:
•
Hewlett-Packard Company
P. O. Box 692000, Mail Stop 530113
Houston, Texas 77269-2000
•
1-800-HP-INVENT (1-800-474-6836). (For continuous quality improvement, calls may be recorded
or monitored.)
For questions regarding this FCC declaration, contact us by mail or telephone:
•
Hewlett-Packard Company
P. O. Box 692000, Mail Stop 510101
Houston, Texas 77269-2000
•
1­281-514-3333
To identify this product, refer to the part, series, or model number found on the product.
Modifications
The FCC requires the user to be notified that any changes or modifications made to this device that are
not expressly approved by Hewlett-Packard Company may void the user’s authority to operate the
equipment.
Cables
Connections to this device must be made with shielded cables with metallic RFI/EMI connector hoods in
order to maintain compliance with FCC Rules and Regulations.
Regulatory compliance notices
131
Canadian notice (Avis Canadien)
Class A equipment
This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Regulations.
Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel
brouilleur du Canada.
Class B equipment
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Regulations.
Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel
brouilleur du Canada.
European Union regulatory notice
This product complies with the following EU Directives:
•
Low Voltage Directive 2006/95/EC
•
EMC Directive 2004/108/EC
Compliance with these directives implies conformity to applicable harmonized European standards
(European Norms) which are listed on the EU Declaration of Conformity issued by Hewlett-Packard for this
product or product family.
This compliance is indicated by the following conformity marking placed on the product:
This marking is valid for non-Telecom products and EU harmonized Telecom products (e.g. Bluetooth).
This marking is valid for EU non-harmonized Telecom products.
*Notified body number (used only if applicable—refer to the product label)
Hewlett-Packard GmbH, HQ-TRE, Herrenberger Strasse 140, 71034 Boeblingen, Germany
Disposal of waste equipment by users in private
households in the European Union
Regulatory compliance notices
132
This symbol on the product or on its packaging indicates that this product must not be disposed
of with your other household waste. Instead, it is your responsibility to dispose of your waste
equipment by handing it over to a designated collection point for the recycling of waste
electrical and electronic equipment. The separate collection and recycling of your waste
equipment at the time of disposal will help to conserve natural resources and ensure that it is
recycled in a manner that protects human health and the environment. For more information
about where you can drop off your waste equipment for recycling, please contact your local
city office, your household waste disposal service or the shop where you purchased the
product.
Japanese notice
BSMI notice
Korean notice
Class A equipment
Regulatory compliance notices
133
Class B equipment
Chinese notice
Class A equipment
Laser compliance
This product may be provided with an optical storage device (that is, CD or DVD drive) and/or fiber optic
transceiver. Each of these devices contains a laser that is classified as a Class 1 Laser Product in
accordance with US FDA regulations and the IEC 60825-1. The product does not emit hazardous laser
radiation.
Each laser product complies with 21 CFR 1040.10 and 1040.11 except for deviations pursuant to Laser
Notice No. 50, dated May 27, 2001; and with IEC 60825-1:1993/A2:2001.
WARNING: Use of controls or adjustments or performance of procedures other than those
specified herein or in the laser product's installation guide may result in hazardous radiation
exposure. To reduce the risk of exposure to hazardous radiation:
• Do not try to open the module enclosure. There are no user-serviceable components inside.
• Do not operate controls, make adjustments, or perform procedures to the laser device other
than those specified herein.
• Allow only HP Authorized Service technicians to repair the unit.
The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration
implemented regulations for laser products on August 2, 1976. These regulations apply to laser products
manufactured from August 1, 1976. Compliance is mandatory for products marketed in the United States.
Battery replacement notice
WARNING: The computer contains an internal lithium manganese dioxide, a vanadium
pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not
properly handled. To reduce the risk of personal injury:
• Do not attempt to recharge the battery.
• Do not expose the battery to temperatures higher than 60°C (140°F).
• Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.
Regulatory compliance notices
134
Batteries, battery packs, and accumulators should not be disposed of together with the general
household waste. To forward them to recycling or proper disposal, use the public collection system
or return them to HP, an authorized HP Partner, or their agents.
For more information about battery replacement or proper disposal, contact an authorized reseller or an
authorized service provider.
Taiwan battery recycling notice
The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of
the Waste Disposal Act to indicate the recovery marks on the batteries used in sales, giveaway or
promotion. Contact a qualified Taiwanese recycler for proper battery disposal.
Power cord statement for Japan
Regulatory compliance notices
135
Electrostatic discharge
Preventing electrostatic discharge
To prevent damaging the system, be aware of the precautions you need to follow when setting up the
system or handling parts. A discharge of static electricity from a finger or other conductor may damage
system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the
device.
To prevent electrostatic damage:
•
Avoid hand contact by transporting and storing products in static-safe containers.
•
Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.
•
Place parts on a grounded surface before removing them from their containers.
•
Avoid touching pins, leads, or circuitry.
•
Always be properly grounded when touching a static-sensitive component or assembly.
Grounding methods to prevent electrostatic
discharge
Several methods are used for grounding. Use one or more of the following methods when handling or
installing electrostatic-sensitive parts:
•
Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis. Wrist
straps are flexible straps with a minimum of 1 megohm ±10 percent resistance in the ground cords.
To provide proper ground, wear the strap snug against the skin.
•
Use heel straps, toe straps, or boot straps at standing workstations. Wear the straps on both feet
when standing on conductive floors or dissipating floor mats.
•
Use conductive field service tools.
•
Use a portable field service kit with a folding static-dissipating work mat.
If you do not have any of the suggested equipment for proper grounding, have an authorized reseller
install the part.
For more information on static electricity or assistance with product installation, contact an authorized
reseller.
Electrostatic discharge 136
Specifications
Environmental specifications
Specification
Value
Temperature range*
Operating
10°C to 35°C (50°F to 95°F)
Shipping
-40°C to 70°C (-40°F to 158°F)
Maximum wet bulb temperature
28°C (82.4°F)
Relative humidity
(noncondensing)**
Operating
10% to 90%
Non-operating
5% to 95%
* All temperature ratings shown are for sea level. An altitude derating of 1°C per 300 m (1.8°F per 1,000 ft) to
3048 m (10,000 ft) is applicable. No direct sunlight allowed.
** Storage maximum humidity of 95% is based on a maximum temperature of 45°C (113°F). Altitude maximum for
storage corresponds to a pressure minimum of 70 kPa.
Server specifications
Specification
Value
Dimensions
Rack model
—
Height
17.48 cm (6.88 in)
Depth
69.93 cm (27.53 in)
Width
48.34 cm (19.03 in)
Tower model
—
Height
47.04 cm (18.52 in)
Depth
73.96 cm (29.12 in)
Width
24.77 cm (9.75 in)
Weight
Weight (when lightly loaded)
—
Rack
25.00 kg (55.12 lbs)
Tower
30.00 kg (66.14 lbs)
Weight (maximum)
46.75 kg (103.06 lbs)
Specifications
137
Power supply specifications
Depending on installed options, the server is configured with one of the following power supplies:
•
HP ProLiant 1200 W Power Supply
Specification
Value
Input requirements
Rated input voltage
100 to 120 VAC, 200 to
240 VAC
Rated input frequency
50 Hz to 60 Hz
Rated input current
10 A at 100 VAC
4.9 A at 200 VAC
Rated input power
930 W at 100V AC input
1348 W at 200V AC input
BTUs per hour
3530 at 120V AC input
4600 at 200V to 240V AC
input
Power supply output
Rated steady-state power
800 W at 100V AC input
900 W at 120V AC input
1200 W at 200V to 240V AC
input
Maximum peak power
800 W at 100V AC input
900 W at 120V AC input
1200 W at 200V to 240V AC
input
•
HP ProLiant 750 W Power Supply
Specification
Value
Input requirements
Rated input voltage
100 to 120 VAC, 200 to
240 VAC
Rated input frequency
50 Hz to 60 Hz
Rated input current
8.9 A at 100 VAC
4.3 A at 200 VAC
Rated input power
857 W at 100V AC input
824 W at 200V AC input
BTUs per hour
2925 at 100V AC input
2812 at 200V AC input
Power supply output
Specifications
138
Rated steady-state power
750 W at 100V to 120V AC
input
750 W at 200V to 240V AC
input
Maximum peak power
750 W at 100V to 120V AC
input
750 W at 200V to 240V AC
input
•
HP ProLiant 460 W Power Supply
Specification
Value
Input requirements
Rated input voltage
100 to 120 VAC, 200 to
240 VAC
Rated input frequency
50 Hz to 60 Hz
Rated input current
5.5 A at 100 VAC
2.6 A at 200 VAC
Rated input power
526 W at 100V AC input
505 W at 200V AC input
BTUs per hour
1794 at 100V AC input
1725 at 200V AC input
Power supply output
Rated steady-state power
460 W at 100V to 120V AC
input
460 W at 200V to 240V AC
input
Maximum peak power
460 W at 100V to 120V AC
input
460 W at 200V to 240V AC
input
Specifications
139
Technical support
Before you contact HP
Be sure to have the following information available before you call HP:
•
Technical support registration number (if applicable)
•
Product serial number
•
Product model name and number
•
Product identification number
•
Applicable error messages
•
Add-on boards or hardware
•
Third-party hardware or software
•
Operating system type and revision level
HP contact information
For the name of the nearest HP authorized reseller:
•
See the Contact HP worldwide (in English) webpage
(http://welcome.hp.com/country/us/en/wwcontact.html).
For HP technical support:
•
•
In the United States, for contact options see the Contact HP United States webpage
(http://welcome.hp.com/country/us/en/contact_us.html). To contact HP by phone:
o
Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a
week. For continuous quality improvement, calls may be recorded or monitored.
o
If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more
information about Care Packs, refer to the HP website (http://www.hp.com/hps).
In other locations, see the Contact HP worldwide (in English) webpage
(http://welcome.hp.com/country/us/en/wwcontact.html).
Customer Self Repair
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow
for greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP
service providers or service partners) identifies that the repair can be accomplished by the use of a CSR
part, HP will ship that part directly to you for replacement. There are two categories of CSR parts:
•
Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these
parts, you will be charged for the travel and labor costs of this service.
Technical support 140
•
Optional—Parts for which customer self repair is optional. These parts are also designed for
customer self repair. If, however, you require that HP replace them for you, there may or may not be
additional charges, depending on the type of warranty service designated for your product.
NOTE: Some HP parts are not designed for customer self repair. In order to satisfy the customer warranty,
HP requires that an authorized service provider replace the part. These parts are identified as "No" in the
Illustrated Parts Catalog.
Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same day or four-hour delivery may be offered at an additional charge where geography
permits. If assistance is required, you can call the HP Technical Support Center and a technician will help
you over the telephone. HP specifies in the materials shipped with a replacement CSR part whether a
defective part must be returned to HP. In cases where it is required to return the defective part to HP, you
must ship the defective part back to HP within a defined period of time, normally five (5) business days.
The defective part must be returned with the associated documentation in the provided shipping material.
Failure to return the defective part may result in HP billing you for the replacement. With a customer self
repair, HP will pay all shipping and part return costs and determine the courier/carrier to be used.
For more information about HP's Customer Self Repair program, contact your local service provider. For
the North American program, refer to the HP website (http://www.hp.com/go/selfrepair).
Réparation par le client (CSR)
Les produits HP comportent de nombreuses pièces CSR (Customer Self Repair = réparation par le client)
afin de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses. Si pendant
la période de diagnostic, HP (ou ses partenaires ou mainteneurs agréés) détermine que la réparation peut
être effectuée à l'aide d'une pièce CSR, HP vous l'envoie directement. Il existe deux catégories de pièces
CSR:
•
Obligatoire - Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à
HP de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront
facturés.
•
Facultatif - Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également
conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous demandez à
HP de remplacer ces pièces, l'intervention peut ou non vous être facturée, selon le type de garantie
applicable à votre produit.
REMARQUE: Certaines pièces HP ne sont pas conçues pour permettre au client d'effectuer lui-même la
réparation. Pour que la garantie puisse s'appliquer, HP exige que le remplacement de la pièce soit
effectué par un Mainteneur Agréé. Ces pièces sont identifiées par la mention "Non" dans le Catalogue
illustré.
Les pièces CSR sont livrées le jour ouvré suivant, dans la limite des stocks disponibles et selon votre
situation géographique. Si votre situation géographique le permet et que vous demandez une livraison le
jour même ou dans les 4 heures, celle-ci vous sera facturée. Pour bénéficier d'une assistance
téléphonique, appelez le Centre d'assistance technique HP. Dans les documents envoyés avec la pièce de
rechange CSR, HP précise s'il est nécessaire de lui retourner la pièce défectueuse. Si c'est le cas, vous
devez le faire dans le délai indiqué, généralement cinq (5) jours ouvrés. La pièce et sa documentation
doivent être retournées dans l'emballage fourni. Si vous ne retournez pas la pièce défectueuse, HP se
réserve le droit de vous facturer les coûts de remplacement. Dans le cas d'une pièce CSR, HP supporte
l'ensemble des frais d'expédition et de retour, et détermine la société de courses ou le transporteur à
utiliser.
Technical support 141
Pour plus d'informations sur le programme CSR de HP, contactez votre Mainteneur Agrée local. Pour plus
d'informations sur ce programme en Amérique du Nord, consultez le site Web HP
(http://www.hp.com/go/selfrepair).
Riparazione da parte del cliente
Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti
difettose, i prodotti HP sono realizzati con numerosi componenti che possono essere riparati direttamente
dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica HP (o un centro di servizi o di
assistenza HP) identifica il guasto come riparabile mediante un ricambio CSR, HP lo spedirà direttamente
al cliente per la sostituzione. Vi sono due categorie di parti CSR:
•
Obbligatorie – Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida la
riparazione ad HP, deve sostenere le spese di spedizione e di manodopera per il servizio.
•
Opzionali – Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di
componenti progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad HP,
potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto.
NOTA: alcuni componenti HP non sono progettati per la riparazione da parte del cliente. Per rispettare
la garanzia, HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato. Tali parti
sono identificate da un "No" nel Catalogo illustrato dei componenti.
In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il
giorno lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta con un
supplemento di costo solo in alcune zone. In caso di necessità si può richiedere l'assistenza telefonica di
un addetto del centro di supporto tecnico HP. Nel materiale fornito con una parte di ricambio CSR, HP
specifica se il cliente deve restituire dei componenti. Qualora sia richiesta la resa ad HP del componente
difettoso, lo si deve spedire ad HP entro un determinato periodo di tempo, generalmente cinque (5) giorni
lavorativi. Il componente difettoso deve essere restituito con la documentazione associata nell'imballo di
spedizione fornito. La mancata restituzione del componente può comportare la fatturazione del ricambio
da parte di HP. Nel caso di riparazione da parte del cliente, HP sostiene tutte le spese di spedizione e
resa e sceglie il corriere/vettore da utilizzare.
Per ulteriori informazioni sul programma CSR di HP contattare il centro di assistenza di zona. Per il
programma in Nord America fare riferimento al sito Web HP (http://www.hp.com/go/selfrepair).
Customer Self Repair
HP Produkte enthalten viele CSR-Teile (Customer Self Repair), um Reparaturzeiten zu minimieren und
höhere Flexibilität beim Austausch defekter Bauteile zu ermöglichen. Wenn HP (oder ein HP
Servicepartner) bei der Diagnose feststellt, dass das Produkt mithilfe eines CSR-Teils repariert werden
kann, sendet Ihnen HP dieses Bauteil zum Austausch direkt zu. CSR-Teile werden in zwei Kategorien
unterteilt:
•
Zwingend – Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie
den Austausch dieser Teile von HP vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten
für diesen Service berechnet.
•
Optional – Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für
Customer Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen
lassen möchten, können bei diesem Service je nach den für Ihr Produkt vorgesehenen
Garantiebedingungen zusätzliche Kosten anfallen.
Technical support 142
HINWEIS: Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des
Kunden zu erfüllen, muss das Teil von einem HP Servicepartner ersetzt werden. Im illustrierten Teilekatalog
sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet.
CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag
geliefert. Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen
einen Aufpreis verfügbar. Wenn Sie Hilfe benötigen, können Sie das HP technische Support Center
anrufen und sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien, die mit einem CSRErsatzteil geliefert werden, können Sie entnehmen, ob das defekte Teil an HP zurückgeschickt werden
muss. Wenn es erforderlich ist, das defekte Teil an HP zurückzuschicken, müssen Sie dies innerhalb eines
vorgegebenen Zeitraums tun, in der Regel innerhalb von fünf (5) Geschäftstagen. Das defekte Teil muss
mit der zugehörigen Dokumentation in der Verpackung zurückgeschickt werden, die im Lieferumfang
enthalten ist. Wenn Sie das defekte Teil nicht zurückschicken, kann HP Ihnen das Ersatzteil in Rechnung
stellen. Im Falle von Customer Self Repair kommt HP für alle Kosten für die Lieferung und Rücksendung auf
und bestimmt den Kurier-/Frachtdienst.
Weitere Informationen über das HP Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner
vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie auf der HP Website unter
(http://www.hp.com/go/selfrepair).
Reparaciones del propio cliente
Los productos de HP incluyen muchos componentes que el propio usuario puede reemplazar (Customer
Self Repair, CSR) para minimizar el tiempo de reparación y ofrecer una mayor flexibilidad a la hora de
realizar sustituciones de componentes defectuosos. Si, durante la fase de diagnóstico, HP (o los
proveedores o socios de servicio de HP) identifica que una reparación puede llevarse a cabo mediante el
uso de un componente CSR, HP le enviará dicho componente directamente para que realice su
sustitución. Los componentes CSR se clasifican en dos categorías:
•
Obligatorio: componentes para los que la reparación por parte del usuario es obligatoria. Si solicita
a HP que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de
desplazamiento y de mano de obra de dicho servicio.
•
Opcional: componentes para los que la reparación por parte del usuario es opcional. Estos
componentes también están diseñados para que puedan ser reparados por el usuario. Sin embargo,
si precisa que HP realice su sustitución, puede o no conllevar costes adicionales, dependiendo del
tipo de servicio de garantía correspondiente al producto.
NOTA: Algunos componentes no están diseñados para que puedan ser reparados por el usuario. Para
que el usuario haga valer su garantía, HP pone como condición que un proveedor de servicios
autorizado realice la sustitución de estos componentes. Dichos componentes se identifican con la palabra
"No" en el catálogo ilustrado de componentes.
Según la disponibilidad y la situación geográfica, los componentes CSR se enviarán para que lleguen a
su destino al siguiente día laborable. Si la situación geográfica lo permite, se puede solicitar la entrega
en el mismo día o en cuatro horas con un coste adicional. Si precisa asistencia técnica, puede llamar al
Centro de asistencia técnica de HP y recibirá ayuda telefónica por parte de un técnico. Con el envío de
materiales para la sustitución de componentes CSR, HP especificará si los componentes defectuosos
deberán devolverse a HP. En aquellos casos en los que sea necesario devolver algún componente a HP,
deberá hacerlo en el periodo de tiempo especificado, normalmente cinco días laborables. Los
componentes defectuosos deberán devolverse con toda la documentación relacionada y con el embalaje
de envío. Si no enviara el componente defectuoso requerido, HP podrá cobrarle por el de sustitución. En
Technical support 143
el caso de todas sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío
y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio.
Para obtener más información acerca del programa de Reparaciones del propio cliente de HP, póngase
en contacto con su proveedor de servicios local. Si está interesado en el programa para Norteamérica,
visite la página web de HP siguiente (http://www.hp.com/go/selfrepair).
Customer Self Repair
Veel onderdelen in HP producten zijn door de klant zelf te repareren, waardoor de reparatieduur tot een
minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is. Deze
onderdelen worden CSR-onderdelen (Customer Self Repair) genoemd. Als HP (of een HP Service Partner)
bij de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR-onderdeel, verzendt HP
dat onderdeel rechtstreeks naar u, zodat u het defecte onderdeel daarmee kunt vervangen. Er zijn twee
categorieën CSR-onderdelen:
•
Verplicht: Onderdelen waarvoor reparatie door de klant verplicht is. Als u HP verzoekt deze
onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening
gebracht.
•
Optioneel: Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn
ontworpen voor reparatie door de klant. Als u echter HP verzoekt deze onderdelen voor u te
vervangen, kunnen daarvoor extra kosten in rekening worden gebracht, afhankelijk van het type
garantieservice voor het product.
OPMERKING: Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant. In verband met
de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen.
Deze onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met "Nee".
Afhankelijk van de leverbaarheid en de locatie worden CSR-onderdelen verzonden voor levering op de
eerstvolgende werkdag. Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden
aangeboden, indien dit mogelijk is gezien de locatie. Indien assistentie gewenst is, belt u een HP Service
Partner om via de telefoon technische ondersteuning te ontvangen. HP vermeldt in de documentatie bij het
vervangende CSR-onderdeel of het defecte onderdeel aan HP moet worden geretourneerd. Als het defecte
onderdeel aan HP moet worden teruggezonden, moet u het defecte onderdeel binnen een bepaalde
periode, gewoonlijk vijf (5) werkdagen, retourneren aan HP. Het defecte onderdeel moet met de
bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal. Als u het
defecte onderdeel niet terugzendt, kan HP u voor het vervangende onderdeel kosten in rekening brengen.
Bij reparatie door de klant betaalt HP alle verzendkosten voor het vervangende en geretourneerde
onderdeel en kiest HP zelf welke koerier/transportonderneming hiervoor wordt gebruikt.
Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma
van HP. Informatie over Service Partners vindt u op de HP website (http://www.hp.com/go/selfrepair).
Reparo feito pelo cliente
Os produtos da HP são projetados com muitas peças para reparo feito pelo cliente (CSR) de modo a
minimizar o tempo de reparo e permitir maior flexibilidade na substituição de peças com defeito. Se,
durante o período de diagnóstico, a HP (ou fornecedores/parceiros de serviço da HP) concluir que o
reparo pode ser efetuado pelo uso de uma peça CSR, a peça de reposição será enviada diretamente ao
cliente. Existem duas categorias de peças CSR:
Technical support 144
•
Obrigatória – Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a HP substitua essas
peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
•
Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas
para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a
cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
OBSERVAÇÃO: Algumas peças da HP não são projetadas para o reparo feito pelo cliente. A fim de
cumprir a garantia do cliente, a HP exige que um técnico autorizado substitua a peça. Essas peças estão
identificadas com a marca "No" (Não), no catálogo de peças ilustrado.
Conforme a disponibilidade e o local geográfico, as peças CSR serão enviadas no primeiro dia útil após
o pedido. Onde as condições geográficas permitirem, a entrega no mesmo dia ou em quatro horas pode
ser feita mediante uma taxa adicional. Se precisar de auxílio, entre em contato com o Centro de suporte
técnico da HP para que um técnico o ajude por telefone. A HP especifica nos materiais fornecidos com a
peça CSR de reposição se a peça com defeito deve ser devolvida à HP. Nos casos em que isso for
necessário, é preciso enviar a peça com defeito à HP dentro do período determinado, normalmente
cinco (5) dias úteis. A peça com defeito deve ser enviada com a documentação correspondente no
material de transporte fornecido. Caso não o faça, a HP poderá cobrar a reposição. Para as peças de
reparo feito pelo cliente, a HP paga todas as despesas de transporte e de devolução da peça e
determina a transportadora/serviço postal a ser utilizado.
Para obter mais informações sobre o programa de reparo feito pelo cliente da HP, entre em contato com
o fornecedor de serviços local. Para o programa norte-americano, visite o site da HP
(http://www.hp.com/go/selfrepair).
Technical support 145
Technical support 146
Technical support 147
Acronyms and abbreviations
ABEND
abnormal end
ACU
Array Configuration Utility
AMP
Advanced Memory Protection
ASR
Automatic Server Recovery
BBWC
battery-backed write cache
CSA
Canadian Standards Association
CSR
Customer Self Repair
DDR
double data rate
ECC
error checking and correcting
IEC
International Electrotechnical Commission
iLO
Integrated Lights-Out
IML
Integrated Management Log
Acronyms and abbreviations 148
NFPA
National Fire Protection Association
NMI
non-maskable interrupt
NVRAM
non-volatile memory
ORCA
Option ROM Configuration for Arrays
PCI
peripheral component interface
PCIe
peripheral component interconnect express
POST
Power-On Self Test
PPM
processor power module
PSP
ProLiant Support Pack
RBSU
ROM-Based Setup Utility
RDIMM
Registered Dual In-line Memory Module
RDP
Rapid Deployment Pack
SAS
serial attached SCSI
SDRAM
synchronous dynamic RAM
Acronyms and abbreviations 149
SFF
small form-factor
SIM
Systems Insight Manager
SMP
Server Migration Pack
SMTP
Simple Mail Transfer Protocol
SNMP
Simple Network Management Protocol
TMRA
recommended ambient operating temperature
UDIMM
Unregistered Dual In-Line Memory Module
UID
unit identification
UPS
uninterruptible power system
USB
universal serial bus
VCA
Version Control Agent
Acronyms and abbreviations 150
Index
A
D
access panel 25
ACU (Array Configuration Utility) 102
additional information 114
ADU (Array Diagnostic Utility) 109
air baffle 26
airflow requirements 32
Altiris eXpress Deployment Server 102
Array Configuration Utility (ACU) 102
authorized reseller 140
authorized technician 115
auto-configuration process 100
Autorun menu 99
Declaration of Conformity 131
deployment software 102
device numbers 15
diagnosing problems 114
diagnostic tools 99, 102, 103, 108
diagnostics utility 108
DIMM identification 45
DIMM installation guidelines 47
DIMM population guidelines 47
DIMM slots 13, 18, 47
DIMMs 43, 44
disposal, waste 132
downloading files 140
drive cage jumper 21
drive cage, installing 55, 57, 65
drive LEDs 17
drivers 109
DVD-ROM drive 7, 28
B
battery 13, 15, 134
battery cabling for BBWC 97
BIOS upgrade 103
blue screen event 15
boot options 101
BSMI notice 133
buttons 7
C
cables 93, 117, 131
cabling 93, 95, 96, 97, 98
Canadian notice 132
Care Pack 30, 111
cautions 115
cautions, electrical 115
cautions, power cord 115
cautions, ventilation 115
Chinese notice 134
components 7
configuration of system 37, 99
Configuration Replication Utility 100
configuring AMP modes 101
connection problems 117
connectors 7
contacting HP 140
crash dump analysis 15
E
electrical grounding requirements 32
electrostatic discharge 136
environmental requirements 31, 137
error messages 129
European Union notice 132
expansion slots 11, 13, 73
extending server from rack 24
F
fan cage 26
fans 19, 49
FCC (Federal Communications Commission)
notice 130, 131
features 7
Federal Communications Commission (FCC)
notice 130, 131
firmware upgrade utility, troubleshooting 114
front panel buttons 8
front panel components 7
front panel LEDs 8
full-height media device 70
Index 151
G
K
graphics card option 80
grounding methods 136
grounding requirements 32
keyboard connector 11
H
laser devices 134
LEDs 7, 8, 9, 12
LEDs, hard drive 17
LFF backplane 60
link LED 12
loose connections 117
half-height media device 68
hard drive cage blank 28
hard drive LEDs 17
hard drives 7, 17
hard drives, determining status of 17
hard drives, installing 53
hardware options 39
hardware options installation 35, 39
health driver 103
health LEDs 8, 15
help resources 140
HP contact information 140
HP Insight Control Environment Suites 106
HP Insight Diagnostics 108
HP Insight Diagnosticts survey functionality 108
HP Insight Remote Support software 109
HP Insight Server Migration Pack software for
ProLiant 105
HP ProLiant Essentials Foundation Pack 37, 104
HP ProLiant Essentials Rapid Deployment Pack 102
HP StorageWorks Library and Tape Tools
(L&TT) 104
HP website 140
I
identification number 130
iLO (Integrated Lights-Out) 104
iLO 2 activity LED 12
iLO 2 connector 11
IML (Integrated Management Log) 108
Important Safety Information document 114
Insight Control Environment Suites 106
Insight Diagnostics 108, 109
installation services 30
installing operating system 37
Integrated Lights-Out (iLO) 104
Integrated Management Log (IML) 108
internal cables 93
J
Japanese notice 133
jumpers 21
L
M
Management Agents 105
management tools 103
media bay blank 27
memory 43, 101
memory dump 15
mouse connector 11
N
NIC connectors 11
NMI switch 15
O
operating system crash 15
operating systems 37, 110
optimum environment 31
Option ROM Configuration for Arrays (ORCA) 102
options installation 35, 39
ORCA (Option ROM Configuration for Arrays) 102
P
passwords 91
PCI slots 11, 13, 22
phone numbers 140
POST error messages 129
power calculator 52
power cap 9
power cord 115, 135
power distribution unit (PDU) 32
power LEDs, system 19
Power On/Standby button 8, 22, 37
power requirements 32
power supplies 51, 52
power supply backplane connector 21
power supply LEDs 12
power supply specfications 138
Index 152
powering down 22
powering up 22, 100
preparation procedures 22, 117
problem diagnosis 114
processors 13, 39
R
rack installation 30, 33, 36
rack resources 30
rack stability 115
RBSU (ROM-Based Setup Utility) 100
rear panel components 11
rear panel LEDs 12
recovery key 91
redundant ROM 107
registering the server 38
regulatory compliance notices 130, 132
removable media devices 68, 70
required information 140
resetting the system 15
ROM legacy USB support 107
ROM redundancy 107
ROM-Based Setup Utility (RBSU) 91, 100
ROMPaq utility 103, 107
support packs 99
switches 15
symbols on equipment 115
system board battery 134
system board components 13
system components 7
system configuration settings 37, 99
system maintenance switch 13, 14, 15
system power LED 8, 19
Systems Insight Display 9
Systems Insight Display connector 13
Systems Insight Display LEDs 9
T
technical support 140
telephone numbers 140
temperature requirements 32
tower bezel, removing 22
tower server, setting up 35
tower to rack conversion 80
TPM (Trusted Platform Module) 13, 89, 90
troubleshooting 114
troubleshooting, firmware upgrade utility 114
Trusted Platform Module (TPM) 89
S
U
safety considerations 114
SAN configuration 102
SAS connector 13
SAS expander 79
SAS/SATA backplane 15
SATA connectors 13
serial connector 11
serial number 103
series number 130
server features and options 39
server specifications 137
SFF drive cage 55
shipping carton contents 34
site requirements 32
SmartStart autorun menu 99
SmartStart Scripting Toolkit 99
SmartStart software 37
software 99
space requirements 31
specifications, server 137
static electricity 136
storage controller 78
StorageWorks Library and Tape Tools (L&TT) 104
UID LED 8, 12, 15
updating the system ROM 107
UPS (uninterruptible power supply) 32
USB connectors 7, 11, 13
USB support 107
utilities 99
V
ventilation 31
video connector 7, 11, 13
W
warnings 115
website, HP 140
Index 153
Download PDF
Similar pages