Installation & Setup
of your
Access Networks
Ruckus Wireless System
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Table of Contents
Ruckus best practices access point placement...............................................................................................1
How to install your Access Networks Ruckus Wireless system..................................................................2
Discovering the DHCP IP address of your ZoneDirector................................................................................3
ZoneDirector Setup Wizard................................................................................................................................4
The ZoneDirector Dashboard............................................................................................................................9
Port forwarding.....................................................................................................................................................9
Pre-configured wireless SSIDs and Passphrases..........................................................................................9
How to modify an existing SSID or Passphrase...............................................................................................10
How to create a new SSID...................................................................................................................................11
How to delete an SSID.........................................................................................................................................11
How to hide an SSID.............................................................................................................................................12
How to assign location names to access points...............................................................................................13
How to back up your ZoneDirector configuration............................................................................................14
How to restore your ZoneDirector configuration............................................................................................14
How to pin reset your ZoneDirector..................................................................................................................15
How to upgrade your ZoneDirector firmware..................................................................................................15
Accessing your FlexMaster remote management account........................................................................16
Customer ZoneDirector information.................................................................................................................17
Customer wireless information..........................................................................................................................17
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Ruckus best practices access point placement
The performance of your wireless network is greatly impacted by access point location and orientation.
It is important to install each access point away from obstructions and sources of interference and to
ensure that the top of the access point is pointing in the general direction of its wireless clients.
Building materials used in construction will affect the radio signal penetration of the access points.
For example, drywall construction permits greater wireless range than concrete block construction.
Physical obstructions such as concrete pillars, steel beams, large appliances and mirrors can block or
hinder wireless communications. Avoid installing access points in locations where there are obstructions
between sending and receiving devices.
Devices that emit radio waves such as wireless phones, microwave ovens, ZigBee, Z-Wave and WiSA
devices can cause interference and potentially block wireless signals. Certain types of light fixtures can
also cause interference.
Wireless coverage will vary from one residence to another. Please note that dual-band systems with
both 2.4GHz and 5GHz require a higher density of access points due to lower range and coverage by
5GHz radios. This is true for all WiFi equipment manufacturers. We also recommend use of the 5GHz
band whenever possible to avoid interference generated by other wireless devices, microwave ovens
and neighboring wireless networks. Use of the 5GHz band also allows for wireless channel bonding for
faster speeds and throughput.
NOTE: If you purchased an 802.11ac access point, the 802.11ac standard is only supported by the 5GHz
radio. In this case, your 2.4GHz radio will operate at 802.11n speeds.
Where possible, use pre-made network cables rather than hand-made cables. For in-wall wiring
terminated using wall jacks and patch panels, please ensure that all cable runs have been tested and
certified.
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How to install your Access Networks Ruckus Wireless system
1. Connect either of the network ports on the front of your ZoneDirector to an Ethernet switch on your
wired network, and power the ZoneDirector with the included AC power adapter. The ZoneDirector
will be assigned a DHCP IP address by your DHCP server (most likely your router). The ZoneDirector
can be mounted on a shelf or with the included 1U rack ears.
2. Connect the wireless access points to an Ethernet switch on the same network as the ZoneDirector.
If your switch does not provide Power over Ethernet (POE) you will need to purchase AC power
adapters or PoE injectors to power the access points. Each access point will be assigned a DHCP IP
address by your DHCP server. It is not recommended that you assign static IP addresses to individual
access points, however it is recommended that you assign location names to each access point for
easy identification. Please refer to Page 13 for instructions regarding “How to assign location names
to access points”. It may take up to 10 minutes for the access points to be automatically provisioned
and firmware upgraded before they are active on your network.
3. Use an Ethernet cable to connect your computer to a network switch on the same network as the
ZoneDirector and wireless access points.
4. Follow the instructions in the subsequent sections of this manual in order to discover the IP
address of your ZoneDirector and complete the “ZoneDirector Setup Wizard”. Upon completion
of the “ZoneDirector Setup Wizard”, log into the ZoneDirector interface in order to make wireless
configuration changes. All settings and access point configuration are accomplished via the
ZoneDirector interface, not the interface of the individual access points.
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Discovering the DHCP IP address of your ZoneDirector
To ensure network connectivity between the ZoneDirector and your existing wired network, we
configure the ZoneDirector and access points to obtain an IP address by DHCP. During deployment, we
recommend configuring the ZoneDirector with a static LAN IP address, then configuring the router on
site to forward TCP port 443 to that IP address. Since all management of the wireless network is done
through the ZoneDirector, the access points do not need to be configured with static IP addresses and
should be left configured for DHCP.
In order to log into your Ruckus ZoneDirector and configure a static IP address, you will first need to
know its current DHCP IP address. There are several ways to find the current DHCP IP address of your
ZoneDirector.
1. If you have administrative access to the DHCP server for the network, you will find the ZoneDirector
in the list of DHCP clients. The default hostname of the ZoneDirector will be “ruckus”.
2. A network scanning utility such as angry IP Scanner, or LanScan for Mac computers, can be used
to scan the network and list the hostnames, MAC addresses and IP addresses of active network
devices. Depending on your network configuration and the network scanner you are using, device
hostnames may not be listed. Furthermore, all Ruckus ZoneDirectors and wireless access points
are configured with the same default hostname, “ruckus”. The best way to determine which host
is your ZoneDirector is by looking up its MAC address in the scan results. The MAC address of the
ZoneDirector can be found on the label affixed to the underside of the unit.
3. If one of the above-mentioned options is not feasible, you may connect directly to your ZoneDirector
at its default IP address - 192.168.0.2. In the absence of an available DHCP server, the ZoneDirector
can be accessed at this IP address by configuring your computer with an IP address on the same
subnet and connecting your computer directly to the ZoneDirector’s Ethernet port using a standard
Ethernet patch cable. This technique will only work if the ZoneDirector remains disconnected from
the network from the time that it is powered on until the time it is connected to your computer.
The Ethernet adapter of your computer will need to be configured with the following IP settings in order
for you to successfully contact the ZoneDirector:
• IP address: 192.168.0.3
• Subnet Mask: 255.255.255.0
The Default Gateway and DNS Server settings need not be configured in order to access the ZoneDirector
using this technique; however your computer may require these settings before allowing you to apply
the configuration changes to your Ethernet adapter. If necessary, configure these additional settings as
follow:
• Default Gateway: 192.168.0.254
• DNS Server: 8.8.8.8
Once your Ethernet adapter has been configured as indicated above, please open Chrome, Firefox or
Safari and type https://192.168.0.2 into the address bar.
NOTE: Internet Explorer is often problematic and is not recommended.
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ZoneDirector Setup Wizard
Step 1
-- Select your preferred display language from the drop-down box and select Next.
Step 2
-----
Enter a system name. We suggest that you use the format “MyCompany-Client”.
Leave the country code at the default value of “United States”.
Do not check “Enable Mesh”.
Select Next.
NOTE: Mesh is not recommended for most projects and should only be used as a last resort when it
is not possible to run a network cable to an access point’s location. Specifically, all control systems are
sensitive to network latency that is created by mesh networks. Please contact us before enabling Mesh.
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ZoneDirector Setup Wizard continued
Step 3
-- Select the “IPv4” and “Manual” radio buttons; then enter your desired IP settings. Note: By default,
the ZoneDirector will obtain an IP address via DHCP. For most installations the Netmask, Gateway and
Primary DNS Server settings will remain the same and you will simply need to select an available IP address
that is outside of the DHCP scope used on your network.
-- Select Next.
Step 4
-- Uncheck the checkbox next to “Wireless 1 - Create your first Wireless LAN”.
NOTE: In later steps you will find three pre-configured Wireless LANs that can be modified to your
client’s needs. You will have greater control over WLAN settings by creating or editing existing WLANs
from the ZoneDirector interface after the intial setup has been completed.
-- Select Next.
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ZoneDirector Setup Wizard continued
Step 5
-- Enter your desired Admin Name and Password.
-- Use the worksheet provided on Page 17 of this document to record the Admin Name and Password
entered here.
-- Select Next.
NOTE: In order to be eligible for support, the System Name, Admin Name, Password and Serial Number
must be provided to Access Networks by email to support@accessca.com.
Step 6
-- Review the information shown and if everything is correct, select Next. If changes need to be made,
select Back and make the necessary changes.
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ZoneDirector Setup Wizard continued
Step 7
-- Check the “Accept terms” checkbox and select Finish
Step 8
-- Select the link provided, and you will be redirected as shown below.
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ZoneDirector Setup Wizard continued
Step 9
-- Select OK or Add Exception when prompted by your web browser to confirm the secure
connection certificate.
-- Select OK or Confirm Security Exception in the new window that appears, before being redirected
to the ZoneDirector log in page.
-- The example below was taken from Firefox. The exact process in each web browser will be slightly
different.
Step 10
-- Enter the Admin Name and Password that you chose at Step 5, and select Log in.
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The ZoneDirector Dashboard
Once you have logged into your ZoneDirector you may add and arrange widgets on the Dashboard page
as desired by selecting the Add Widgets link in the lower left corner of the page. From the Dashboard
page, please verify the system settings that you entered during the setup wizard and confirm that the
status of all access points is listed as “Connected”.
Port forwarding
In order for Access Networks to be able to provide support, firmware updates or troubleshooting
assistance, port forwarding needs to be configured in your router. Due to the numerous models and
variations of routers, this is not a service offered by Access Networks. Please consult your user manual
or online resources such as portforward.com for instructions regarding how to forward TCP port 443
to your ZoneDirector.
Pre-configured wireless SSIDs and Passphrases
SSID
Passphrase
Encryption Type
AV Wireless
avpassword
wpa2/aes
Data Wireless
datapassword
wpa2/aes
Guest Wireless
guestpassword
wpa2/aes
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How to modify an existing SSID or Passphrase
1. Log into your ZoneDirector.
2. Select the Configure tab at the top of the screen. Note: if the Configure tab is grayed out, the user
credentials with which you are logged in do not have administrative rights. Please log in as a user with
administrative rights.
3. Select WLANs from the list on the left side of the screen.
4. From the list of WLANs at the top of the page, locate the SSID you wish to change and select the Edit
hyperlink to the right of the SSID.
5. The ESSID field defines what gets broadcast, however for simplicity we recommend also setting the
Name/ESSID field and Description field to the same value.
6. To change the Passphrase for the SSID, simply edit the value in the Passphrase field.
7. When you are finished making changes, select OK.
NOTE: It is highly recommeded that you leave Encryption Options set to WPA2/AES. WPA2/AES is
more secure and less resource intensive than older encryption methods such as WEP or WPA.
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How to create a new SSID
1. Log into your ZoneDirector.
2. Select the Configure tab at the top of the screen. Note: If the Configure tab is grayed out, the user
credentials with which you are logged in do not have administrative rights. Please log in as a user with
administrative rights.
3. Select WLANs from the list on the left side of the screen.
4. To create an additional SSID using an existing SSID as a template (the recommended method),
choose the existing SSID that you wish to use as the template and select the Clone hyperlink to the
right of that SSID.
• Edit the Name/ESSID, ESSID, Description and Passphrase fields as necessary. When you
are finished making changes select OK.
5. Alternatively, to create a new SSID from scratch, select the Create New hyperlink located below the
list of current WLANs.
• Configure the new SSID with your desired settings. When you are finished making changes
select OK.
NOTE: It is highly recommended that you set Encryption Options to WPA2/AES. WPA2/AES is more
secure and less resource intensive than older encryption methods such as WEP or WPA.
How to delete an SSID
1. Log into your ZoneDirector
2. Select the Configure tab at the top of the screen. Note: If the Configure tab is grayed out, the user
credentials with which you are logged in do not have administrative rights. Please log in as a user with
administrative rights.
3. Select WLANs from the list on the left side of the screen.
4. Select the checkbox to the left of the SSID you wish to delete.
5. Select Delete.
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How to hide an SSID
Some devices may experience connectivity issues when connecting to a hidden SSID. If you are planning
to use a hidden SSID, it is best to create the hidden SSID, then configure the wireless devices to connect
to that SSID as opposed to hiding an SSID that devices are already connected to. Note: When configuring
devices to connect to a hidden SSID, you will need to manually enter the SSID name on each device. Depending
on the type of device and the number of devices you have to configure, this can be a moderately time consuming
process. For this reason when configuring a hidden SSID, we suggest using a short SSID such as “AV”.
1. Follow steps 1 through 4 under “How to modify an existing SSID or Passphrase” on Page 10.
2. Select the Advanced Options hyperlink at the bottom left of the WLAN Editing window.
3. Check the box next to Hide SSID. When you are finished making changes, select OK.
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How to assign location names to access points
1. Log into your ZoneDirector.
2. Select the Configure tab at the top of the screen. Note: if the Configure tab is grayed out, the user
credentials with which you are logged in do not have administrative rights. Please log in as a user with
administrative rights.
3. Select Access Points from the list on the left side of the screen.
4. From the list of access points at the top of the page, locate the MAC address of the access point you
wish to name and select the Edit hyperlink to the right.
5. We recommend you use the Device Name field to indicate the location of each access point as this
field is referenced in the Events/Activities table and log files as shown below.
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How to back up your ZoneDirector configuration
1. Log into your ZoneDirector.
2. Select the Administer tab at the top of the screen. Note: If the Administer tab is grayed out, the user
credentials with which you are logged in do not have administrative rights. Please log in as a user with
administrative rights.
3. Select Back up from the list on the left side of the screen.
4. Select the Back up button under Back up Configuration.
5. You will be prompted to save the file. Select OK.
How to restore your ZoneDirector configuration
Follow steps 1 through 3 provided in the section above titled “How to back up your ZoneDirector”.
Then, from the Back up / Restore page, select the Choose File button under Restore Configuration and
locate your backup file. The backup file will have a .bak file extension.
You will be presented with three radio buttons regarding which settings you wish to restore.
NOTE: If you select the “Restore everything” radio button, ALL current ZoneDirector settings will be
overwritten.
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How to pin reset your ZoneDirector
To pin reset your ZoneDirector to factory
default configuration, using a straightened
paperclip, press and hold the RESET button for
8 - 10 seconds then release.
NOTE: Pin resetting the ZoneDirector will erase ALL configuration settings. Please ensure that you
have a backup of your ZoneDirector configuration before pin resetting.
How to upgrade your ZoneDirector firmware
NOTE: All new ZoneDirectors are shipped with the latest stable firmware release from Access
Networks, so there is no need for an immediate firmware upgrade. Should you need to upgrade your
ZoneDirector’s firmware at a later date, please contact support@accessca.com to obtain the firmware
image.
To upgrade your ZoneDirector:
1. Log into your ZoneDirector.
2. Select the Administer tab at the top of the screen. Note: If the Administer tab is grayed out,
the user credentials with which you are logged in do not have administrative rights. Please log in
as a user with administrative rights.
3. Select Upgrade from the list on the left side of the screen.
4. Select the Choose File button under Software Upgrade.
5. Browse to the location of the firmware file that you downloaded from Dropbox.
6. Follow the prompts. You will be asked to backup your current configuration for safety.
Please do so.
NOTE: The upgrade process can take up to 30 minutes to update the ZoneDirector and all connected
access points. When the upgrade is complete the ZoneDirector will automatically restart and you will
be presented with the login page.
7. Log into your ZoneDirector and check the System Overview dashboard widget to verify
that the firmware version has been upgraded. The Status column of the Currently Managed
APs widget should also be checked to verify that all access points have been upgraded
and are listed as Connected. For further information, please refer to the screenshot and
instructions found on Page 9.
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Accessing your FlexMaster remote management account
To set up your optional FlexMaster remote management account, please send an email to
support@accessca.com with your company name. Once your account has been set up, we will
send you an email with a link to our FlexMaster server. Your username will be your email address,
and a temporary password will be generated for you. You may use the temporary password to
access your account and then change the password as follows:
1. Select the Administer tab at the top of the screen.
2. Select Users & Assignment from the list on the left side of the screen.
3. Select the blue Edit hyperlink next to your user account. This will bring up a window
that will allow you to enter your new password. Once you have entered your new
password in both the Password and Confirm Password fields, please select the OK
button.
In order for each of your ZoneDirectors to appear on the Inventory tab within your FlexMaster
account, you must submit a support request for Access Networks to assign the ZoneDirector to
your FlexMaster account. To do so, please send an email to support@accessca.com with your
company name, ZoneDirector serial number and system name. Please allow one business day for
Access Networks to configure your FlexMaster account and assign your ZoneDirector(s) to your
account.
As shown below, the FlexMaster Dashboard has multiple widgets that will give you an overview
of all your deployments. Selecting the Inventory tab will show you a list of all ZoneDirectors
linked to your FlexMaster account and the status of each ZoneDirector. Selecting a blue serial
number hyperlink of a specific ZoneDirector will log you into that ZoneDirector provided that port
forwarding has been configured on the router as indicated on Page 9.
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Customer ZoneDirector information
System Name:
Serial Number:
Admin Name:
Password:
Customer wireless information
SSID
Passphrase
Encryption Type
wpa2 /aes
wpa2 /aes
wpa2 /aes
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