Configuration Guide for Cisco Unified Videoconferencing 5200 MCU

Configuration Guide for
Cisco Unified Videoconferencing 5200
Series MCU Release 7.1
January 2010
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Text Part Number: OL-21730-01
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Configuration Guide for Cisco Unified Videoconferencing 5200 Series MCU Release 7.1
© 2010 Cisco Systems, Inc. All rights reserved.
CONTENTS
CHAPTER
1
Accessing the Cisco Unified Videoconferencing 5200 Series MCU Interface
CHAPTER
2
Viewing Cisco Unified Videoconferencing 5200 Series MCU Status Information
Viewing the Number of Current Conferences
2-2
2-2
Viewing Gatekeeper Connection Status
Viewing SIP Server Connection Status
Viewing Ethernet Connection Status
Viewing Fan Operation Status
2-2
2-3
2-3
2-3
Viewing Chassis Temperature Status
Viewing Chassis Power Supply Status
2-4
2-4
Viewing Cisco Unified Videoconferencing 5200 Series MCU Resource Usage
Viewing Current Users
3
2-4
2-5
Viewing System Version Information
CHAPTER
2-1
2-1
Viewing the Number of Conference Participants
Viewing Board Status
1-1
2-5
Configuring the Cisco Unified Videoconferencing 5200 Series MCU Environment
Setting the User Interface Language
Setting the Product Identifier
3-1
3-2
Setting the Time and Date on the Cisco Unified Videoconferencing 5200 Series MCU
Changing Address Settings
3-1
3-2
3-3
Configuring Security for the Cisco Unified Videoconferencing 5200 Series MCU
Creating and Importing a Web Server Certificate
3-4
3-4
How to Manage SNMP Trap Servers 3-5
Viewing SNMP Trap Servers 3-5
Configuring SNMP Trap Servers 3-5
Modifying SNMP Trap Servers 3-6
Deleting SNMP Trap Servers 3-6
Configuring and Viewing Quality of Service
CHAPTER
4
3-6
Configuring Protocols for the Cisco Unified Videoconferencing 5200 Series MCU
Configuring H.323 Gatekeeper Protocol Settings
Configuring SIP Proxy Settings
4-1
4-1
4-2
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Contents
Configuring the DTMF Signaling Method
CHAPTER
5
4-3
Configuring Conference Management Settings for the Cisco Unified Videoconferencing 5200
Series MCU 5-1
Viewing and Updating License Information
5-1
Dialing Directly to the Cisco Unified Videoconferencing 5200 Series MCU
Defining Conference Creation Options
5-2
5-2
Defining Ad Hoc Conference Termination Options
5-3
Configuring Dynamic Cisco Unified Videoconferencing 5200 Series MCU Layouts
How to Manage Services on the Cisco Unified Videoconferencing 5200 Series MCU
Services Overview 5-4
Creating a New Service 5-5
Configuring the Auto Attendant Service 5-5
Deleting a Service 5-6
How to Customize Services 5-6
Configuring the Default Layout 5-6
Enabling Personal Layouts 5-7
Displaying Participant Names 5-7
Configuring Presentation View 5-8
Configuring Encryption Support 5-8
Muting Participants on Joining a Conference 5-9
Automatically Reconnecting Conference Participants
Configuring PIN Settings 5-10
CHAPTER
6
5-10
6-1
How to Manage Audio Messages 6-1
Saving All Audio Messages 6-2
Uploading Individual Audio Messages 6-2
Uploading Audio Messages 6-3
Available Cisco Unified Videoconferencing 5200 Series MCU Messages
7
5-4
Configuring Interactive Response Messages for the Cisco Unified Videoconferencing 5200 Series
MCU 6-1
Setting a Text Overlay Language
CHAPTER
5-3
Managing Cisco Unified Videoconferencing 5200 Series MCU Events
Available Cisco Unified Videoconferencing 5200 Series MCU Events
Viewing the Events Log
7-6
Viewing the Alarms Log
7-6
Viewing Security Events
7-6
Setting Event Security Levels
6-3
7-1
7-1
7-6
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Sending a Trap on a Specified Event
Viewing Event Descriptions
Viewing Alarm History
8
7-7
7-8
Using the Event Display Filter
CHAPTER
7-7
7-8
Managing Cisco Unified Videoconferencing 5200 Series MCU User Profiles
Cisco Unified Videoconferencing 5200 Series MCU User Types
Viewing User Profiles
8-2
Adding a User Profile
8-2
Modifying a User Profile
Enabling a User Profile
Removing a User Profile
CHAPTER
9
8-1
8-1
8-3
8-3
8-3
Configuring Advanced Maintenance Settings for the Cisco Unified Videoconferencing 5200 Series
MCU 9-1
Backing Up Your Cisco Unified Videoconferencing 5200 Series MCU Configuration
Restoring Your Cisco Unified Videoconferencing 5200 Series MCU Configuration
Restoring Factory Default Settings
9-1
9-2
9-2
How to Work with Advanced Commands for the Cisco Unified Videoconferencing 5200 Series MCU
Viewing Available Advanced Commands 9-3
Modifying Advanced Commands 9-6
Sending Advanced Commands 9-7
9-3
How to Manage Cisco Unified Videoconferencing 5200 Series MCU Software 9-7
Upgrading Cisco Unified Videoconferencing 5200 Series MCU Software 9-7
Restoring a Previous Software Version 9-8
Restarting the Cisco Unified Videoconferencing 5200 Series MCU
Contacting Customer Support
9-8
9-8
Viewing Active Conferences
9-9
Creating a New Conference
9-9
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CH A P T E R
1
Accessing the Cisco Unified Videoconferencing
5200 Series MCU Interface
Procedure
Step 1
Launch your browser and enter the IP address or the name of the Cisco Unified Videoconferencing 5200
Series MCU.
Step 2
Enter the Administrator user name and password in the appropriate fields and select Go.
The default global user name is admin. The default password is password.
Note
If you try to sign in as an Administrator and another Administrator is currently signed in, the
Cisco Unified Videoconferencing 5200 Series MCU signs you in as a Read only user. The words
“Read Only” appear at the top of the window and a pop-up displays the IP address of the
Administrator already signed in. Read only users cannot edit Cisco Unified Videoconferencing
5200 Series MCU settings.
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Chapter 1
Accessing the Cisco Unified Videoconferencing 5200 Series MCU Interface
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CH A P T E R
2
Viewing Cisco Unified Videoconferencing 5200
Series MCU Status Information
•
Viewing the Number of Current Conferences, page 2-1
•
Viewing the Number of Conference Participants, page 2-2
•
Viewing Board Status, page 2-2
•
Viewing Gatekeeper Connection Status, page 2-2
•
Viewing SIP Server Connection Status, page 2-3
•
Viewing Ethernet Connection Status, page 2-3
•
Viewing Fan Operation Status, page 2-3
•
Viewing Chassis Temperature Status, page 2-4
•
Viewing Chassis Power Supply Status, page 2-4
•
Viewing Cisco Unified Videoconferencing 5200 Series MCU Resource Usage, page 2-4
•
Viewing Current Users, page 2-5
•
Viewing System Version Information, page 2-5
Viewing the Number of Current Conferences
Procedure
Step 1
Select Status.
Step 2
Locate the Utilization section.
The Conferences box displays the number of conferences currently hosted on the Cisco Unified
Videoconferencing 5200 Series MCU.
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Chapter 2
Viewing Cisco Unified Videoconferencing 5200 Series MCU Status Information
Viewing the Number of Conference Participants
Viewing the Number of Conference Participants
Procedure
Step 1
Select Status.
Step 2
Locate the Utilization section.
The Participants box displays the current number of calls on the Cisco Unified Videoconferencing 5200
Series MCU.
Viewing Board Status
Procedure
Step 1
Select Status.
Step 2
Locate the Status Map section.
A green tick next to the slot number indicates that the Cisco Unified Videoconferencing 5200 Series
MCU board in the specified chassis slot is correctly installed and operational.
A red cross next to the slot number indicates that an installation or operational error has occurred for the
board in the specified chassis slot.
Viewing Gatekeeper Connection Status
Procedure
Step 1
Select Status.
Step 2
Locate the Status Map section.
A green arrow next to the Gatekeeper box indicates that the Cisco Unified Videoconferencing 5200
Series MCU is registered to a gatekeeper.
A red cross next to the Gatekeeper box indicates a gatekeeper registration error.
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Chapter 2
Viewing Cisco Unified Videoconferencing 5200 Series MCU Status Information
Viewing SIP Server Connection Status
Viewing SIP Server Connection Status
Procedure
Step 1
Select Status.
Step 2
Locate the Status Map section.
A green arrow next to the SIP Server box indicates that the Cisco Unified Videoconferencing 5200
Series MCU is registered to a SIP server.
A red cross next to the SIP Server box indicates a SIP server registration error.
A dotted line to the SIP Server box without a tick or a cross indicates that the Cisco Unified
Videoconferencing 5200 Series MCU has not attempted to register to a SIP server.
Viewing Ethernet Connection Status
Procedure
Step 1
Select Status.
Step 2
Locate the Status Map section.
The Ethernet box indicates the status of the Ethernet connection.
The Ethernet connection speed is displayed below the Ethernet box.
Viewing Fan Operation Status
Procedure
Step 1
Select Status.
Step 2
Locate the Status Map section.
The Fan box indicates the operational status of the fan.
A green tick indicates normal operation.
A red cross indicates that one or more fans have failed. The Fan problem SNMP trap lists the specific
fan affected.
The average speed for all fans is displayed below the Fan box.
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Chapter 2
Viewing Cisco Unified Videoconferencing 5200 Series MCU Status Information
Viewing Chassis Temperature Status
Viewing Chassis Temperature Status
Procedure
Step 1
Select Status.
Step 2
Locate the Status Map section.
The Temperature box indicates the temperature status of the chassis.
A green tick indicates normal operation.
A red cross indicates the ambient chassis temperature has risen above the high temperature threshold.
The chassis temperature is displayed below the Temperature box.
Viewing Chassis Power Supply Status
Procedure
Step 1
Select Status.
Step 2
Locate the Status Map section.
The PSU box indicates the operational status of the chassis power supply unit.
A green tick indicates normal operation.
A red cross indicates an error in at least one of the power supply units.
Viewing Cisco Unified Videoconferencing 5200 Series MCU
Resource Usage
Procedure
Step 1
Select Status.
Step 2
Locate the Status Map section.
The CPU box indicates the percentage of Cisco Unified Videoconferencing 5200 Series MCU resources
currently occupied.
We recommend that this value does not exceed 90 percent.
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Chapter 2
Viewing Cisco Unified Videoconferencing 5200 Series MCU Status Information
Viewing Current Users
Viewing Current Users
Procedure
Step 1
Select Status.
Step 2
Locate the Logged users section.
A list displays all of the users currently logged in to the Cisco Unified Videoconferencing 5200 Series
MCU.
Viewing System Version Information
Procedure
Step 1
Select Status.
Step 2
Locate the Product Information section to view software and serial number version information.
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Chapter 2
Viewing Cisco Unified Videoconferencing 5200 Series MCU Status Information
Viewing System Version Information
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CH A P T E R
3
Configuring the Cisco Unified Videoconferencing
5200 Series MCU Environment
•
Setting the User Interface Language, page 3-1
•
Setting the Product Identifier, page 3-2
•
Setting the Time and Date on the Cisco Unified Videoconferencing 5200 Series MCU, page 3-2
•
Changing Address Settings, page 3-3
•
Configuring Security for the Cisco Unified Videoconferencing 5200 Series MCU, page 3-4
•
Creating and Importing a Web Server Certificate, page 3-4
•
How to Manage SNMP Trap Servers, page 3-5
•
Configuring and Viewing Quality of Service, page 3-6
Setting the User Interface Language
You can configure the language that the Cisco Unified Videoconferencing 5200 Series MCU supports.
Table 3-1 lists the languages that the Cisco Unified Videoconferencing 5200 Series MCU supports.
Note
To view Chinese or Japanese fonts properly in the Administrator interface, the computer on which the
web browser is running must support the relevant languages. On a Microsoft Windows operating system,
you can set the default language in Control Panel > Regional and Language Options.
Table 3-1
Supported Languages in the Cisco Unified Videoconferencing
5200 Series MCU Interface
Language
Conference Control
Administrator Interface Interface
Text Overlay on
Conference Video
English
*
*
*
Chinese (simplified)
*
*
*
Japanese
*
*
*
Portuguese
*
*
Spanish
*
*
Russian
*
*
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Chapter 3
Configuring the Cisco Unified Videoconferencing 5200 Series MCU Environment
Setting the Product Identifier
Procedure
Step 1
Select Configuration in the Cisco Unified Videoconferencing 5200 Series MCU user interface.
Step 2
Select Setup.
Step 3
Locate the Basics section.
Step 4
Select a language in the Default user interface language field.
Step 5
Select Apply.
Note
You set the text overlay language at Configuration > Customization. For more information, see
the Setting a Text Overlay Language, page 6-1.
Setting the Product Identifier
You can set the Product Identifier to identify the Cisco Unified Videoconferencing 5200 Series MCU in
the following situations:
•
During gatekeeper/SIP registration.
•
When inviting endpoints into a conference.
•
In the text overlay for the cascaded Cisco Unified Videoconferencing 5200 Series MCU in cascaded
conferences.
Procedure
Step 1
Select Configuration.
Step 2
Select Setup.
Step 3
Locate the Basics section.
Step 4
Enter an identifier in the Product Identifier field (up to a maximum of 32 characters). For example,
“London office.”
Step 5
Select Apply.
Setting the Time and Date on the Cisco Unified
Videoconferencing 5200 Series MCU
Procedure
Step 1
Select Configuration.
Step 2
Select Setup.
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Changing Address Settings
Step 3
Locate the Basics section.
Step 4
(Optional) Select Set manually in the Date and time section.
Step 5
Select Get local time or click the calendar icon and set the required time settings.
Step 6
(Optional) Select Set NTP server to synchronize the time with a network server clock.
Step 7
Enter the IP address of the required NTP server.
Step 8
Select a time zone.
Step 9
Select Apply.
Changing Address Settings
You can change IP address information, DNS information and Ethernet port speed and duplex settings
for .
Procedure
Step 1
Select Configuration.
Step 2
Select Setup.
Step 3
Locate the Network section.
Step 4
Perform any of these steps to change an IP address setting:
Step 5
Step 6
a.
Enter the IP addresses you want to assign to either Cisco Unified Videoconferencing 5200 Series
MCU in the Primary IP address and Secondary IP address fields.
b.
Enter the IP address of the router you want either Cisco Unified Videoconferencing 5200 Series
MCU to use in the Router IP field.
c.
Enter the subnet mask you want to either Cisco Unified Videoconferencing 5200 Series MCU to
use in the Subnet Mask field.
To change or add DNS information, do the following steps:
a.
Enter the alias you want to assign to the current Cisco Unified Videoconferencing 5200 Series MCU
in the DNS suffix field.
b.
Enter the IP address of the primary DNS server that you want the Cisco Unified Videoconferencing
5200 Series MCU to use in the DNS server1 field.
c.
Enter the IP address of the back-up DNS server that you want the Cisco Unified Videoconferencing
5200 Series MCU to use in the DNS server2 field.
Select the ethernet port and duplex speed value you want to set in the Port settings field.
Note
Step 7
We recommend to set the Port settings option to Auto. Make sure the directly connected switch
is configured with the same settings.
Select Apply.
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Chapter 3 Configuring the Cisco Unified Videoconferencing 5200 Series MCU Environment
Configuring Security for the Cisco Unified Videoconferencing 5200 Series MCU
Configuring Security for the Cisco Unified Videoconferencing
5200 Series MCU
You can configure the access that external programs have to the Cisco Unified Videoconferencing 5200
Series MCU. These external programs include Telnet, Simple Network Management Protocol (SNMP),
File Transfer Protocol (FTP) and ICMP (Internet Control Message Protocol or “ping”).
Procedure
Step 1
Select Configuration.
Step 2
Select Setup.
Step 3
Locate the Security section.
Step 4
Select the access level you want the Cisco Unified Videoconferencing 5200 Series MCU to support from
the Security mode field.
Step 5
•
Standard—Allows SNMP, Telnet, FTP, and ICMP to access the Cisco Unified Videoconferencing
5200 Series MCU.
•
High (no Telnet or FTP)—Allows access to the Cisco Unified Videoconferencing 5200 Series MCU
only through SNMP and ICMP.
•
Maximum (no Telnet, FTP, SNMP, or ICMP)—Disallows external programs to access the
Cisco Unified Videoconferencing 5200 Series MCU.
Select Apply.
Creating and Importing a Web Server Certificate
Procedure
Step 1
Select Configuration.
Step 2
Select Setup.
Step 3
Locate the Security section.
Step 4
Select Manage to create certificate request.
a.
Enter the required information to specify the details of the certificate.
The Cisco Unified Videoconferencing 5200 Series MCU issues a certificate request (CSR).
b.
Submit the CSR to the certification authority server.
The certification authority server returns an authenticated certificate.
-or-
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How to Manage SNMP Trap Servers
Step 5
Select Import to import the new certificate or an existing one.
-or-
Step 6
Select Export to save an existing certificate to a file
Step 7
Select Enable HTTPS.
Step 8
Select Apply.
How to Manage SNMP Trap Servers
•
Viewing SNMP Trap Servers, page 3-5
•
Configuring SNMP Trap Servers, page 3-5
•
Modifying SNMP Trap Servers, page 3-6
•
Deleting SNMP Trap Servers, page 3-6
Viewing SNMP Trap Servers
Procedure
Step 1
Select Configuration.
Step 2
Select Setup.
Step 3
Locate the Trap servers section to view all configured SNMP trap servers to which the Cisco Unified
Videoconferencing 5200 Series MCU sends SNMP traps.
Configuring SNMP Trap Servers
You can specify the IP address and port number for multiple SNMP trap servers to which the
Cisco Unified Videoconferencing 5200 Series MCU sends SNMP traps.
Procedure
Step 1
Select Configuration.
Step 2
Select Setup.
Step 3
Locate the Trap servers section.
Step 4
Select Add new server... .
Step 5
Enter the IP address and port for the SNMP trap server.
The default port for SNMP servers is 162.
Step 6
Select Apply to save your settings.
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Chapter 3
Configuring the Cisco Unified Videoconferencing 5200 Series MCU Environment
Configuring and Viewing Quality of Service
Modifying SNMP Trap Servers
Procedure
Step 1
Select Configuration.
Step 2
Select Setup.
Step 3
Locate the Trap servers section.
Step 4
Select the button in the Review column for the server you want to modify.
Step 5
Modify the required settings.
Step 6
Select Apply to save your settings.
Deleting SNMP Trap Servers
Procedure
Step 1
Select Configuration.
Step 2
Select Setup.
Step 3
Locate the Trap servers section.
Step 4
Select the button in the Review column for the server you want to delete.
Step 5
Select Delete.
Step 6
Select Yes to confirm the deletion.
Configuring and Viewing Quality of Service
You can assign a Quality of Service (QoS) priority level to video and voice calls using either
pre-configured system settings or by creating your own settings.
QoS settings involve configuring the Cisco Unified Videoconferencing 5200 Series MCU to add a QoS
DiffServ Code Point value in the IP header of outbound packets. Routers on the network that support
QoS can give preferential treatment for bandwidth, latency and jitter to such coded packets and facilitate
the efficient transmission of packets. You can set QoS parameters on the Cisco Unified
Videoconferencing 5200 Series MCU for voice calls, video calls or both.
Procedure
Step 1
Select Configuration.
Step 2
Select Setup.
Step 3
Locate the QoS section.
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Configuring and Viewing Quality of Service
Step 4
Step 5
Step 6
Set the required priority value for each media type by selecting one of these options:
•
Default—The system assigns the recommended default priority values for each media type.
•
Custom—The system assigns specified values for each media type.
•
None—The system disables QoS.
If you select Custom, set the values manually, where a higher number represents a higher priority. The
mximum value is 63. The fields can be customized as follows:
•
Enter an integer in the Control field of the Control section, to represent the priority given to
signalling packets such as SIP or H323. Change this value to influence handshakes at the start of a
call while a connection is established.
•
Enter an integer in the Voice priority field of the Video calls section, to represent the priority given
to audio signals of video calls.
•
Enter an integer in the Video priority field of the Video calls section, to represent the priority given
to the video image signals of video calls.
•
Enter an integer in the Data priority field of the Video calls section, to represent the priority given
to the other data transmitted during video calls, such as chat or presentations.
•
Enter an integer in the Voice priority field of the Audio calls section, to represent the priority given
to the audio signals during calls with no video.
Select Apply.
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Chapter 3
Configuring the Cisco Unified Videoconferencing 5200 Series MCU Environment
Configuring and Viewing Quality of Service
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CH A P T E R
4
Configuring Protocols for the Cisco Unified
Videoconferencing 5200 Series MCU
•
Configuring H.323 Gatekeeper Protocol Settings, page 4-1
•
Configuring SIP Proxy Settings, page 4-2
•
Configuring the DTMF Signaling Method, page 4-3
Configuring H.323 Gatekeeper Protocol Settings
You can configure the protocol settings of an H.323 gatekeeper to set how the Cisco Unified
Videoconferencing 5200 Series MCU and the gatekeeper interact.
Note
•
Changing gatekeeper settings does not reset the Cisco Unified Videoconferencing 5200 Series
MCU, but might disconnect active calls.
•
You do need to reset the Cisco Unified Videoconferencing 5200 Series MCU to disable support for
the H.323 protocol.
Procedure
Step 1
Select Configuration.
Step 2
Select Protocols.
Step 3
Locate the H.323 section.
Step 4
Select H.323 to enable the Cisco Unified Videoconferencing 5200 Series MCU to operate with the
H.323 protocol.
Step 5
Enter the IP address and port number for the gatekeeper.
The default port is 1719.
Step 6
Select Apply.
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Chapter 4
Configuring Protocols for the Cisco Unified Videoconferencing 5200 Series MCU
Configuring SIP Proxy Settings
Configuring SIP Proxy Settings
You can configure settings for SIP registrar profiles which set how the Cisco Unified Videoconferencing
5200 Series MCU and the registrar interact.
Procedure
Step 1
Select Configuration.
Step 2
Select Protocols.
Step 3
Locate the SIP section.
Step 4
Select SIP to enable Cisco Unified Videoconferencing 5200 Series MCU communication with the SIP
proxy.
Step 5
Enter the SIP domain of the Cisco Unified Videoconferencing 5200 Series MCU in the Default SIP
domain field as defined in the SIP server.
An example of a SIP domain is company.com.
Step 6
Select Locate automatically to instruct the Cisco Unified Videoconferencing 5200 Series MCU to
automatically locate one of the SIP proxy servers that are present in the domain,
or
Select Specify and enter the following:
•
An IP address or host name of the SIP proxy, for example proxy.company.com. Make sure that in
Cisco Unified Communciations Manager, the DTMF Signaling Method is set to "No Preference" for
the SIP trunk used in this deployment. See the “Configuring the DTMF Signaling Method” section
on page 4-3.
•
The communication port number of the SIP proxy address. The default port is 5060.
•
The transport connection type for sending messages to the SIP proxy according to the type supported
by the SIP proxy—UDP or TCP.
This field is mandatory. The default is UDP.
Note
The Locate automatically option works only if you have configured a valid IP address at
Configuration > Setup > Network > DNS server1 or DNS server2.
Step 7
Select Use registrar to instruct the Cisco Unified Videoconferencing 5200 Series MCU to register with
a SIP registrar and to send service information to the registrar.
Step 8
Enter the following information:
•
The IP address or the host name of the SIP registrar in the IP address field.
This field is mandatory.
•
The communication port number of the SIP registrar address.
•
The transport connection type for sending registration requests to the registrar according to the type
supported by the SIP registrar—UDP or TCP.
This field is mandatory. The default is UDP.
Step 9
Select More.
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Configuring the DTMF Signaling Method
Step 10
Enter the number of the signaling port on which the Cisco Unified Videoconferencing 5200 Series MCU
communicates with the SIP proxy.
The default is 5060.
Step 11
Select Use proxy digest authentication to enable Cisco Unified Videoconferencing 5200 Series MCU
authentication with a SIP proxy server using user name and password.
Authentication is performed as defined in RFC 2617. This field is disabled by default.
Enter the Cisco Unified Videoconferencing 5200 Series MCU user name and password. They must
match those defined on the SIP proxy server.
Step 12
Select Use registrar digest authentication to enable Cisco Unified Videoconferencing 5200 Series
MCU authentication with a SIP registrar using user name and password.
Authentication is performed as defined in RFC 2617. This field is disabled by default.
Enter the Cisco Unified Videoconferencing 5200 Series MCU user name and password. They must
match those defined on the SIP proxy server.
Step 13
Select Use ‘Empty Invite’ when sending Invite messages to endpoints to enable the remote endpoint
to indicate preferred audio and video channels.
Step 14
Select Apply.
Configuring the DTMF Signaling Method
Procedure
Step 1
Sign in to Cisco Unified Communications Manager Administration.
Step 2
Select Device > Trunk.
Step 3
Select the SIP trunk added for this deployment.
Step 4
Under SIP Information, set the DTMF Dialing Method to No Preference.
Step 5
Save and apply the new configuration to the SIP trunk.
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Configuring Protocols for the Cisco Unified Videoconferencing 5200 Series MCU
Configuring the DTMF Signaling Method
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CH A P T E R
5
Configuring Conference Management Settings
for the Cisco Unified Videoconferencing 5200
Series MCU
•
Viewing and Updating License Information, page 5-1
•
Dialing Directly to the Cisco Unified Videoconferencing 5200 Series MCU, page 5-2
•
Defining Conference Creation Options, page 5-2
•
Defining Ad Hoc Conference Termination Options, page 5-3
•
Configuring Dynamic Cisco Unified Videoconferencing 5200 Series MCU Layouts, page 5-3
•
How to Manage Services on the Cisco Unified Videoconferencing 5200 Series MCU, page 5-4
•
How to Customize Services, page 5-6
Viewing and Updating License Information
Procedure
Step 1
Select the
icon.
Step 2
Select Licensing and Registration.
The licensing information is displayed.
Step 3
To update your license, enter the new license key in the Update license key field and click Update.
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Chapter 5 Configuring Conference Management Settings for the Cisco Unified Videoconferencing 5200 Series
Dialing Directly to the Cisco Unified Videoconferencing 5200 Series MCU
Dialing Directly to the Cisco Unified Videoconferencing 5200
Series MCU
You can allow users to dial directly to the Cisco Unified Videoconferencing 5200 Series MCU IP address
via the “auto-attendant” mechanism without the need to register to an H.323 gatekeeper or SIP registrar.
Users specify the conference they want to create or join via the Cisco Unified Videoconferencing 5200
Series MCU IVR.
If the Cisco Unified Videoconferencing 5200 Series MCU is already registered to an H.323 gatekeeper
or SIP registrar, you can still allow users to access the auto-attendant mechanism by specifying an
auto-attendant number which is registered with the appropriate H.323 gatekeeper or SIP registrar. Any
call that the Cisco Unified Videoconferencing 5200 Series MCU cannot route to a valid conference is
sent to the auto-attendant.
Procedure
Step 1
Select Configuration.
Step 2
Select Conferences.
Step 3
Locate the Conference Control section.
Step 4
Select Enable auto attendant.
Step 5
Enter an auto-attendant number.
Use this option if the Cisco Unified Videoconferencing 5200 Series MCU is already registered to an
H.323 gatekeeper or SIP registrar.
Step 6
(Optional) Select Prompt for conference PIN during conference creation if you want the
Cisco Unified Videoconferencing 5200 Series MCU to prompt users for a PIN when accessing a
conference using this auto-attendant number.
Step 7
Select Apply.
Defining Conference Creation Options
You can determine how participants are allowed to create a conference.
Procedure
Step 1
Select Configuration.
Step 2
Select Conferences.
Step 3
Locate the Conference Control section.
Step 4
Select More.
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Defining Ad Hoc Conference Termination Options
Step 5
Step 6
Select a method by which users can create conferences in the Users can create conference using field.
•
Scheduler only—Enables conference creation only using a conference scheduling application
•
Scheduler, Web and Control API—Enables conference creation using a conference scheduling
application, the Conference Control interface, or an external application that uses the Cisco Unified
Videoconferencing 5200 Series MCU API.
•
Scheduler, Web and Control API and Dial-in (default)—Enables all the conference creation methods
listed above, as well as dial-in for ad-hoc conference creation.
Select Apply.
Defining Ad Hoc Conference Termination Options
Procedure
Step 1
Select Configuration.
Step 2
Select Conferences.
Step 3
Locate the Conference Control section.
Step 4
Select More.
Step 5
Select a method through which dial-in (ad hoc) conferences terminate in the Terminate ad hoc
conference when field.
Step 6
•
Last participant leaves—The conference terminates when the last participant leaves the conference.
•
Conference creator leaves—The conference terminates when the conference creator leaves the
conference.
Select Apply.
Configuring Dynamic Cisco Unified Videoconferencing 5200
Series MCU Layouts
You can define dynamic meeting layouts for video callers. A dynamic meeting layout changes
automatically as participants join or leave the meeting.
Procedure
Step 1
Select Configuration.
Step 2
Select Conferences.
Step 3
Locate the Conference Control section.
Step 4
Select More.
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How to Manage Services on the Cisco Unified Videoconferencing 5200 Series MCU
Step 5
Select a set of dynamic layouts from the Select a set of dynamic layouts for all services field.
•
Enlarged main view—Selects a set of layouts in which the main video frame is the largest frame in
the display.
•
Same-sized view—Selects a set of layouts in which all video frames are the same size.
•
Customized set—Enables you to create your own set from the available layouts.
You can change the layouts included in your customized set via the Change link.
Step 6
Select Apply.
How to Manage Services on the Cisco Unified
Videoconferencing 5200 Series MCU
•
Services Overview, page 5-4
•
Creating a New Service, page 5-5
•
Configuring the Auto Attendant Service, page 5-5
•
Deleting a Service, page 5-6
Services Overview
A service can be regarded as a conference template. A service is the mechanism that defines the qualities
and capabilities of a conference. A service is identified by its prefix. The service prefix number is
incorporated into the conference ID to specify the service for the conference. A description of the service
indicates the main attributes of the service or the target use for the service.
The Cisco Unified Videoconferencing 5200 Series MCU comes with several predefined services: one
service for the SCCP protocol, one service for Cisco Unified MeetingPlace, and the remainder for audio
and video conferencing. The predefined services are factory tuned to be suitable in most cases for audio
and video calls. We recommend starting with these services and modifying them as necessary to suit your
needs.
When using an SCCP service the following limitations apply:
•
No support for presentation view (H.239)
•
No support for T.120 data collaboration
•
No support for H.235 encryption
•
Maximum resolution supported is CIF
•
Maximum call rate supported is 768 Kbps
•
The G.722.1C, G.722.1 and AAC audio codecs are not available
•
No support for conference PINs
•
No support for dial out
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Configuring Conference Management Settings for the Cisco Unified Videoconferencing 5200 Series MCU
How to Manage Services on the Cisco Unified Videoconferencing 5200 Series MCU
Creating a New Service
A new service has default settings which are suitable for most conferences and usually no further
configuration is needed.
Procedure
Step 1
Select Configuration.
Step 2
Select Conferences.
Step 3
Locate the Services list section.
Step 4
Select Add new service.
Step 5
Enter a prefix for the service and a description of the service in free text.
Note
The service prefix is used as part of the dialing plan of your enterprise. Ensure that the prefix
does not conflict with other prefixes used in your network.
Step 6
(Optional) Select Audio only to force the conference to be audio-only.
Step 7
(Optional) Select SCCP service to enable the conference to support the SCCP protocol.
Step 8
(Optional) Select Display welcome screen and enter your text in the welcome screen window.
Step 9
(Optional) Enter the string $DESC to display the conference description in the welcome screen.
You define the conference description in the Conference Control web user interface at Create
Conference > Conference Description.
If you do not define a conference description, the $DESC string displays the conference ID by default.
Step 10
Select the Max call rate (default is 2048 Kbps).
Step 11
Select Switched Video to bypass signal processing, resulting in the display of a single endpoint only.
This option requires both ends to be using the same resolution and codec.
Step 12
(Optional) Enter the string $ID to display the conference ID in the welcome screen.
Step 13
Select Apply.
Configuring the Auto Attendant Service
Procedure
Step 1
Select Configuration.
Step 2
Select Conferences.
Step 3
Locate the Services list section.
Step 4
Select Review for the service you want to use as the Auto attendant service.
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How to Customize Services
Step 5
Select the Set as Auto attendant service link.
Step 6
Select OK.
Deleting a Service
Procedure
Step 1
Select Configuration.
Step 2
Select Conferences.
Step 3
Locate the Services list section.
Step 4
Select the arrow in the Review column for the service that you want to delete.
Step 5
Select Delete.
Step 6
Select Yes in the message that appears.
The service is removed from the services list.
How to Customize Services
•
Configuring the Default Layout, page 5-6
•
Enabling Personal Layouts, page 5-7
•
Displaying Participant Names, page 5-7
•
Configuring Presentation View, page 5-8
•
Configuring Encryption Support, page 5-8
•
Muting Participants on Joining a Conference, page 5-9
•
Automatically Reconnecting Conference Participants, page 5-10
•
Configuring PIN Settings, page 5-10
Configuring the Default Layout
Procedure
Step 1
Select Configuration.
Step 2
Select Conferences.
Step 3
Locate the Services list section.
Step 4
Locate the service that you want to modify in the Services list section or select Add new service.
Step 5
Select More.
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How to Customize Services
Step 6
Step 7
Step 8
Perform these steps to enable the conference layout to change automatically as participants join or leave:
a.
Select Dynamically adjusted.
b.
Select the maximum number of participants to which the conference layout expands from the Max
displayed streams field.
c.
Select OK.
Perform these steps to define a fixed layout for the conference:
a.
Select Static to define a fixed layout for the conference.
b.
Select Select.
c.
Select the required layout and select OK.
d.
Select OK again.
Select Apply.
Enabling Personal Layouts
System administrators can enable conference participants to create a personalized layout during a
conference. Personalized layouts do not affect the layouts of any other conference participant. When this
feature is disabled, neither the operator nor the participant can create or control personal layouts in
conferences that use this service.
Procedure
Step 1
Select Configuration.
Step 2
Select Conferences.
Step 3
Locate the Services list section.
Step 4
Locate the service that you want to modify in the Services list section or select Add new service.
Step 5
Select More.
Step 6
Select Enable personal layout.
Step 7
Select OK.
Step 8
Select Apply.
Displaying Participant Names
System administrators can enable conference participants with Moderator-level access to display a
participant’s name at the bottom of each sub-frame when the conference starts.
This feature is enabled by default.
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How to Customize Services
Procedure
Step 1
Select Configuration.
Step 2
Select Conferences.
Step 3
Locate the Services list section.
Step 4
Locate the service that you want to modify in the Services list section or select Add new service.
Step 5
Select More.
Step 6
Select Display participants names.
Step 7
(Optional) Select Constantly to display the participant name continuously.
Step 8
(Optional) Select On location changes for and an interval in seconds to continue to display the
participant name after the location of the participant video frame changes during a conference.
Step 9
Select OK.
Step 10
Select Apply.
Configuring Presentation View
You can configure a service to support presentation view (H.239).
Procedure
Step 1
Select Configuration.
Step 2
Select Conferences.
Step 3
Locate the Services list section.
Step 4
Locate the service that you want to modify in the Services list section or select Add new service.
Step 5
Select More.
Step 6
Select Enable presentation view and a presentation video codec.
Step 7
Select OK.
Step 8
Select Apply.
Configuring Encryption Support
Restrictions
The Cisco Unified Videoconferencing 5200 Series MCU supports encrypted calls over IP networks. You
can configure the service to be encrypted and the encryption mode required.
Encryption configuration options are not available for SCCP services.
The encryption conforms to the H.235 standard and supports the AES encryption algorithm with an
encryption key of 128 bits.
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How to Customize Services
Encryption on the Cisco Unified Videoconferencing 5200 Series MCU can operate in one of the
following modes:
•
Disabled—No encryption. The supported capability for this mode is Priority 1: no encryption.
•
Best effort—This mode implements a “best effort” encryption algorithm. If an endpoint supports
encryption, it connects with encryption. If not, it connects without encryption. The supported
capabilities for this mode are AES 128 keys of lengths 512 bits or 1024 bits:
– Priority 1: AES 128
– Priority 2: No encryption
•
Strong encryption required—This mode only allows AES 128 encrypted calls. Endpoints that do not
support AES 128 are not allowed to connect. The supported capability for this mode is AES 128
keys of 1024 bits.
These channels support encryption:
Note
•
Audio channel
•
Video channel
•
Far End Camera Control (FECC)
All channels (audio, video, FECC, incoming, and outgoing) on the same call must have the same
encryption levels. If the encryption on all channels cannot be achieved, the call disconnects.
Procedure
Step 1
Select Configuration.
Step 2
Select Conferences.
Step 3
Locate the Services list section.
Step 4
Locate the service that you want to modify in the Services list section or select Add new service.
Step 5
Select More.
Step 6
Select Encryption.
Step 7
Select the type of encryption from the Encryption mode field.
•
Best effort
•
Strong encryption required
Step 8
Select OK.
Step 9
Select Apply.
Muting Participants on Joining a Conference
Procedure
Step 1
Select Configuration.
Step 2
Select Conferences.
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How to Customize Services
Step 3
Locate the Services list section.
Step 4
Locate the service that you want to modify in the Services list section or select Add new service.
Step 5
Select More.
Step 6
Select Auto mute joining participant to instruct the Cisco Unified Videoconferencing 5200 Series
MCU to initially mute all participants joining the conference.
Once the conference begins, the conference Moderator can unmute selected participants. This is useful
for lectures.
Step 7
(Optional) Deselect Auto mute first joining participant to instruct the Cisco Unified
Videoconferencing 5200 Series MCU to initially mute all conference participants except the first
participant that joins the conference.
Step 8
Select OK.
Step 9
Select Apply.
Automatically Reconnecting Conference Participants
You can instruct the Cisco Unified Videoconferencing 5200 Series MCU to automatically call
disconnected terminals to attempt a reconnection.
The Cisco Unified Videoconferencing 5200 Series MCU attempts reconnection three times.
Procedure
Step 1
Select Configuration.
Step 2
Select Conferences.
Step 3
Locate the Services list section.
Step 4
Locate the service that you want to modify in the Services list section or select Add new service.
Step 5
Select More.
Step 6
Select Automatically reconnect dropped participants.
Step 7
Select OK.
Step 8
Select Apply.
Configuring PIN Settings
You can define a policy for the use of PINs for accessing a conference.
PINs can contain up to 32 characters.
Procedure
Step 1
Select Configuration.
Step 2
Select Conferences.
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How to Customize Services
Step 3
Locate the Services list section.
Step 4
Locate the service that you want to modify in the Services list section or select Add new service.
Step 5
Select More.
Step 6
Select Force conference PIN protection if you want the user to enter a PIN when creating or entering
a conference using this service.
Step 7
Select Ask for conference PIN on invite if you want invitees to enter a PIN when they join a
conference.
Leave deselected if you want only dial-in participants to enter the conference PIN.
Step 8
Select OK.
Step 9
Select Apply.
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How to Customize Services
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6
Configuring Interactive Response Messages for
the Cisco Unified Videoconferencing 5200 Series
MCU
•
Setting a Text Overlay Language, page 6-1
•
How to Manage Audio Messages, page 6-1
Setting a Text Overlay Language
Procedure
Step 1
Select Configuration.
Step 2
Select Customization.
Step 3
Locate the Video display messages section.
Step 4
Select the required language.
Set to English by default.
Step 5
Select Apply.
How to Manage Audio Messages
•
Saving All Audio Messages, page 6-2
•
Uploading Individual Audio Messages, page 6-2
•
Uploading Audio Messages, page 6-3
•
Available Cisco Unified Videoconferencing 5200 Series MCU Messages, page 6-3
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Chapter 6
Configuring Interactive Response Messages for the Cisco Unified Videoconferencing 5200 Series MCU
How to Manage Audio Messages
Saving All Audio Messages
You can save all audio messages currently in use on the Cisco Unified Videoconferencing 5200 Series
MCU and download them to your computer in a single zip file.
Procedure
Step 1
Select Configuration.
Step 2
Select Customization.
Step 3
Locate the Audio messages section.
Step 4
Select Save next to the Save messages pack file field to save the zip file containing the audio messages
to a specified location on your computer.
Uploading Individual Audio Messages
You can upload individual audio messages from your computer to the Cisco Unified Videoconferencing
5200 Series MCU.
Files must be in the following formats:
•
.wav file
•
G.711 (CCITT)
•
µ-Law
•
8-bit
•
Sampling rate 8 kHz
•
Mono
Procedure
Step 1
Select Configuration.
Step 2
Select Customization.
Step 3
Locate the Audio messages section.
Step 4
Locate the Message files section.
Step 5
Locate the audio message that you want to save.
Step 6
Select the arrow in the Review column.
Step 7
Select Browse.
Step 8
Navigate to the file that you want to save and select Save.
Step 9
Select Apply.
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Configuring Interactive Response Messages for the Cisco Unified Videoconferencing 5200 Series MCU
How to Manage Audio Messages
Uploading Audio Messages
You can upload audio message packs from your computer to the Cisco Unified Videoconferencing 5200
Series MCU.
Files must be in the following formats:
Note
•
.wav file
•
G.711 (CCITT)
•
µ-Law
•
8-bit
•
Sampling rate 8 kHz
•
Mono
The maximum file size is 3Mb.
Procedure
Step 1
Select Configuration.
Step 2
Select Customization.
Step 3
Locate the Audio messages section.
Step 4
Locate the Messages pack section.
Step 5
Select Browse in the Update messages pack file field and navigate to the message pack file that you want
to upload.
Step 6
Select Open.
Step 7
Select Apply.
Available Cisco Unified Videoconferencing 5200 Series MCU Messages
Table 6-1
Message Name Recorded Message
Cisco Unified Videoconferencing 5200 Series MCU Audio
Messages
Displayed
Message
Played for...
Played when...
Single
participant
a participant first
connects to a meeting
Connected
indication
Sound
Enter meeting
PIN
Thank you for attending Enter PIN code Single
participant
the meeting. Enter the
meeting PIN followed
by the pound sign.
a participant connects to
a PIN-protected
meeting (played after
the Connected
indication sound)
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How to Manage Audio Messages
Message Name Recorded Message
Displayed
Message
Played when...
Single
participant
a participant tries to join
a PIN-protected
meeting after entering
the wrong PIN three
times in a row
Wrong PIN,
disconnecting
Incorrect PIN.
Disconnecting.
Wrong PIN,
enter a valid
one.
Incorrect PIN. Enter the Incorrect PIN
correct PIN followed by code. Enter
the pound sign.
PIN code.
Single
participant
a participant tries to join
a PIN-protected
meeting after entering
the wrong PIN (less
than three times in a
row)
First
participant in
meeting
Thank you for attending
the meeting. You are the
first participant. Please
hold.
Single
participant
the first participant
joins the meeting (after
the Connected
Indication and the Enter
meeting PIN messages)
First
Thank you for attending
participant and the meeting. You are the
first participant. You
moderator
have moderation
privileges.
Single
participant
the first participant
joined the meeting
using the moderator
PIN instead of the
meeting PIN
New
participant
joined
Incorrect PIN
code.
Disconnecting
…
Played for...
Tone
Participant left Tone
All participants a new participant has
joined the meeting
All participants a participant has left the
meeting
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7
Managing Cisco Unified Videoconferencing 5200
Series MCU Events
•
Available Cisco Unified Videoconferencing 5200 Series MCU Events, page 7-1
•
Viewing the Events Log, page 7-6
•
Viewing the Alarms Log, page 7-6
•
Viewing Security Events, page 7-6
•
Setting Event Security Levels, page 7-6
•
Sending a Trap on a Specified Event, page 7-7
•
Viewing Event Descriptions, page 7-7
•
Viewing Alarm History, page 7-8
•
Using the Event Display Filter, page 7-8
Available Cisco Unified Videoconferencing 5200 Series MCU
Events
Table 7-1 lists trap event indications by category.
Table 7-2 lists trap event indications by ID number.
Table 7-1
Cisco Unified Videoconferencing 5200 Series MCU Events by
Category
Category
ID
Type
Trap is sent when...
Info
1
Power up
The Cisco Unified Videoconferencing 5200
Series MCU has begun operation.
Info
2
Power down
The Cisco Unified Videoconferencing 5200
Series MCU is shutting down.
Info
3
Link down
Standard SNMP MIB trap indicating that the
network connection is down with details about the
cause and time of connection loss.
Info
4
Link up
Standard SNMP MIB trap indicating that the
network connection has been reestablished.
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Managing Cisco Unified Videoconferencing 5200 Series MCU Events
Available Cisco Unified Videoconferencing 5200 Series MCU Events
Category
ID
Type
Trap is sent when...
Info
7
Warm start
The Cisco Unified Videoconferencing 5200
Series MCU has been reset via the Administrator
interface.
Info
8
Cold start
The Cisco Unified Videoconferencing 5200
Series MCU has been reset using the button on the
front panel.
Info
10
CPU usage
CPU usage reaches the 90 percent threshold set in
the Cisco Unified Videoconferencing 5200 Series
MCU.
Info
13
Abnormal
disconnection
A call disconnects for a reason other than normal,
busy, or no answer.
Info
16
General alarm
A system failure is detected.
Info
17
Corrupt web data
Corrupt web files are present in the Cisco Unified
Videoconferencing 5200 Series MCU.
Info
18
Incompatible sw burn
attempt
An attempt to burn a version of the Cisco Unified
Videoconferencing 5200 Series MCU software
onto incompatible hardware occurs.
Info
19
MP registration blocked The media processor registration to the
Cisco Unified Videoconferencing 5200 Series
MCU failed.
Info
27
TFTP connection failed The Cisco Unified Videoconferencing 5200
Series MCU fails to connect to a Cisco TFTP
server.
Info
33
Low memory
Memory usage reaches the 90 percent threshold
set in the Cisco Unified Videoconferencing 5200
Series MCU.
Alarm
5
Gatekeeper registration
state change
A change occurs in the registration status of the
Cisco Unified Videoconferencing 5200 Series
MCU with the gatekeeper.
Alarm
6
Ethernet state change
The network returns after going down. Indicates
the time at which the network was restored.
Alarm
9
MP connection
Communication with a registered media
processor has broken.
Alarm
11
Network problem
A problem occurs on the network.
Alarm
12
Hot swap
A blade has been removed from the Cisco Unified
Videoconferencing 5200 Series chassis under
power or inserted into the Cisco Unified
Videoconferencing 5200 Series chassis under
power.
Alarm
15
Over heating
The configured temperature thresholds for the
device are exceeded. Overheating can cause
serious damage to the functioning of the device.
Alarm
31
Fan problem
A problem occurs with one of the chassis fans.
Alarm
32
Power supply problem
A problem occurs with one of the power supply
units.
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Available Cisco Unified Videoconferencing 5200 Series MCU Events
Category
ID
Type
Trap is sent when...
Security
14
Service table changed
The service table has been modified.
Security
20
User logged in
A user successfully logs in to the system via the
web interface.
Security
21
User logged out
A user logs out of the system via the web
interface.
Security
22
Authentication failed
A user tries to log in to the web interface and
authentication fails.
Security
23
Configuration changed
A configuration change is uploaded from the web
interface.
Security
24
Configuration export
Configuration is exported via the web interface.
Security
25
Configuration import
Configuration is imported via the web interface.
Security
26
User account locked
A user account is disabled.
Security
28
Audio prompts
uploaded
A user uploads a new set of audio messages via
configuration > Customization > Audio messages
> Update messages pack file, or a user modifies
an existing message file.
Security
29
Version update
A user selects the Update software option via the
icon.
Security
30
Default configuration
restored
A user selects the Restore factory defaults option
via the
icon.
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Available Cisco Unified Videoconferencing 5200 Series MCU Events
Table 7-2
Cisco Unified Videoconferencing 5200 Series MCU Events by ID
Category
ID
Type
Trap is sent when...
Info
1
Power up
The Cisco Unified Videoconferencing 5200
Series MCU has begun operation.
Info
2
Power down
The Cisco Unified Videoconferencing 5200
Series MCU is shutting down.
Info
3
Link down
Standard SNMP MIB trap indicating that the
network connection is down with details about the
cause and time of connection loss.
Info
4
Link up
Standard SNMP MIB trap indicating that the
network connection has been reestablished.
Alarm
5
Gatekeeper registration
state change
A change occurs in the registration status of the
Cisco Unified Videoconferencing 5200 Series
MCU with the gatekeeper.
Alarm
6
Ethernet state change
The network returns after going down. Indicates
the time at which the network was restored.
Info
7
Warm start
The Cisco Unified Videoconferencing 5200
Series MCU has been reset via the Administrator
interface.
Info
8
Cold start
The Cisco Unified Videoconferencing 5200
Series MCU has been reset using the button on the
front panel.
Alarm
9
MP connection
Communication with a registered media processor
has broken.
Info
10
Cpu usage
CPU usage reaches the 90 percent threshold set in
the Cisco Unified Videoconferencing 5200 Series
MCU.
Alarm
11
Network problem
A problem occurs on the network.
Alarm
12
Hot swap
A blade has been removed from the Cisco Unified
Videoconferencing 5200 Series chassis under
power or inserted into the Cisco Unified
Videoconferencing 5200 Series chassis under
power.
Info
13
Abnormal
disconnection
A call disconnects for a reason other than normal,
busy, or no answer.
Security
14
Service table changed
The service table has been modified.
Alarm
15
Over heating
The configured temperature thresholds for the
device are exceeded. Overheating can cause
serious damage to the functioning of the device.
Info
16
General alarm
A system failure is detected.
Info
17
Corrupt web data
Corrupt web files are present in the Cisco Unified
Videoconferencing 5200 Series MCU.
Info
18
Incompatible sw burn
attempt
An attempt to burn a version of the Cisco Unified
Videoconferencing 5200 Series MCU software
onto incompatible hardware occurs.
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Available Cisco Unified Videoconferencing 5200 Series MCU Events
Category
ID
Type
Trap is sent when...
Info
19
MP registration blocked The media processor registration to the
Cisco Unified Videoconferencing 5200 Series
MCU failed.
Security
20
User logged in
A user successfully logs in to the system via the
web interface.
Security
21
User logged out
A user logs out of the system via the web
interface.
Security
22
Authentication failed
A user tries to log in to the web interface and
authentication fails.
Security
23
Configuration changed
A configuration change is uploaded from the web
interface.
Security
24
Configuration export
Configuration is exported via the web interface.
Security
25
Configuration import
Configuration is imported via the web interface.
Security
26
User account locked
A user account is disabled.
Info
27
TFTP connection failed The Cisco Unified Videoconferencing 5200
Series MCU fails to connect to a Cisco TFTP
server.
Security
28
Audio prompts
uploaded
A user uploads a new set of audio messages via
configuration > Customization > Audio messages
> Update messages pack file, or a user modifies an
existing message file.
Security
29
Version update
A user selects the Update software option via the
icon.
Security
30
Default configuration
restored
A user selects the Restore factory defaults option
via the
icon.
Alarm
31
Fan problem
A problem occurs with one of the chassis fans.
Alarm
32
Power supply problem
A problem occurs with one of the power supply
units.
Info
33
Low memory
Memory usage reaches the 90 percent threshold
set in the Cisco Unified Videoconferencing 5200
Series MCU.
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Viewing the Events Log
Viewing the Events Log
The Cisco Unified Videoconferencing 5200 Series MCU displays up to 100 events.
Procedure
Step 1
Select Events.
Step 2
Select All.
Viewing the Alarms Log
Procedure
Step 1
Select Events.
Step 2
Select Alarms.
Viewing Security Events
Procedure
Step 1
Select Events.
Step 2
Select Security.
Setting Event Security Levels
Procedure
Step 1
Select Events.
Step 2
Select All, Alarms or Securityand select the link in the Type column for the event that you want to
configure,
or
Select All and select the
Step 3
icon.
Select the arrow in the Review column for the event that you want to modify.
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Sending a Trap on a Specified Event
Step 4
Select an option from the list in the Severity column.
•
Cleared—One or more previously reported alarms have been cleared.
•
Info—Notification of a non-erroneous event.
•
Critical—A service-affecting event has occurred and requires immediate corrective action.
•
Major—A service-affecting event has occurred and requires corrective action to prevent the
condition becoming more serious.
•
Minor—A non-service-affecting event has occurred and requires corrective action to prevent the
condition becoming more serious.
•
Warning—A potential or impending service-affecting event has been detected, but no significant
events have occurred yet. Action should be taken to further diagnose and correct the problems to
prevent the condition becoming more serious.
Step 5
Select Apply.
Step 6
Select Close.
Sending a Trap on a Specified Event
Procedure
Step 1
Select Events.
Step 2
Select All, Alarms or Security.
Step 3
Select the link in the Type column for the event that you want to configure or select the
Step 4
Select the arrow in the Review column for the event that you want to modify.
Step 5
Select the box in the Trapped column.
Step 6
Select Apply.
Step 7
Select Close.
icon.
Viewing Event Descriptions
Procedure
Step 1
Select Events.
Step 2
Select All, Alarms or Security.
Step 3
Select the icon in the Info column for the event description that you want.
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Viewing Alarm History
Viewing Alarm History
Procedure
Step 1
Select Events.
Step 2
Select Alarms.
Step 3
Select the Show history box.
When Show history is selected, the Alarms tab displays all alarm events.
When Show history is deselected, the Alarms tab displays only alarm events that are still current.
Using the Event Display Filter
Procedure
Step 1
Select Events.
Step 2
Select All.
Step 3
Select Filter settings.
Step 4
Select the information that you want to display on the events log.
Step 5
Select Apply.
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8
Managing Cisco Unified Videoconferencing 5200
Series MCU User Profiles
•
Cisco Unified Videoconferencing 5200 Series MCU User Types, page 8-1
•
Viewing User Profiles, page 8-2
•
Adding a User Profile, page 8-2
•
Modifying a User Profile, page 8-3
•
Enabling a User Profile, page 8-3
•
Removing a User Profile, page 8-3
Cisco Unified Videoconferencing 5200 Series MCU User Types
Users must have authorization to access the Cisco Unified Videoconferencing 5200 Series MCU.
Users are either Administrators or Operators. Table 8-1 describes each access level.
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Viewing User Profiles
Table 8-1
Access Level
Cisco Unified Videoconferencing 5200 Series MCU Access
Levels
Privileges
Administrator
Operator
•
Full access to the Cisco Unified Videoconferencing 5200 Series MCU
Administrator interface.
•
Full Operator-level access to the Conference Control interface.
•
Telnet access to the Cisco Unified Videoconferencing 5200 Series MCU.
•
You can assign Administrator authorization to up to ten users.
•
Access to the Conference Control interface using the Create Conference
window.
•
Access to view details of all conferences hosted on the Cisco Unified
Videoconferencing 5200 Series MCU and to cascaded conferences hosted on
participating Cisco Unified Videoconferencing 5200 Series MCU.
•
Ability to create a new conference from the Conference Control access
window, the Create Conference window, or the Conference Control
interface.
•
Moderator-level access to all conferences while moderator controls are
simultaneously held by other users.
•
Ability to invite other participants to a conference.
•
You can assign Operator authorization to up to 50 users.
Viewing User Profiles
Procedure
Step 1
Select Users.
Step 2
Select the arrow in the Review column for the user profile you want to view.
Adding a User Profile
Procedure
Step 1
Select Users.
Step 2
Select Add new user.
Step 3
Select an authority level for the new user—Administrator or Operator.
Step 4
Enter a password and confirm it.
Step 5
Select Apply.
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Modifying a User Profile
Modifying a User Profile
Procedure
Step 1
Select Users.
Step 2
Select the arrow in the Review column for the user profile you want to modify.
Step 3
Modify the required settings.
Step 4
Select Apply.
Enabling a User Profile
You must enable a user profile before that user can access the Cisco Unified Videoconferencing 5200
Series MCU web user interface.
Procedure
Step 1
Select Users.
Step 2
Select the Active box for the user profile you want to enable.
Step 3
Select Apply.
Removing a User Profile
Procedure
Step 1
Select Users.
Step 2
Select the arrow in the Review column for the user profile you want to remove.
Step 3
Select Delete.
Step 4
Select Yes in the message that appears.
The user profile is removed from the authorized users list.
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Removing a User Profile
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CH A P T E R
9
Configuring Advanced Maintenance Settings for
the Cisco Unified Videoconferencing 5200 Series
MCU
•
Backing Up Your Cisco Unified Videoconferencing 5200 Series MCU Configuration, page 9-1
•
Restoring Your Cisco Unified Videoconferencing 5200 Series MCU Configuration, page 9-2
•
Restoring Factory Default Settings, page 9-2
•
How to Work with Advanced Commands for the Cisco Unified Videoconferencing 5200 Series
MCU, page 9-3
•
How to Manage Cisco Unified Videoconferencing 5200 Series MCU Software, page 9-7
•
Restarting the Cisco Unified Videoconferencing 5200 Series MCU, page 9-8
•
Contacting Customer Support, page 9-8
•
Viewing Active Conferences, page 9-9
•
Creating a New Conference, page 9-9
Backing Up Your Cisco Unified Videoconferencing 5200 Series
MCU Configuration
You can save Cisco Unified Videoconferencing 5200 Series MCU configuration settings to a file and
then export this file to a storage device on your network. You can use the saved configuration file to
restore the settings to the current Cisco Unified Videoconferencing 5200 Series MCU or to configure a
similar Cisco Unified Videoconferencing 5200 Series MCU.
The exported file is a .zip file that includes a .val file and a .xml file.
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Restoring Your Cisco Unified Videoconferencing 5200 Series MCU Configuration
Procedure
Step 1
Select the
icon.
Step 2
Select Backup configuration.
Step 3
Save the configuration settings file to your chosen location.
The .zip extension is automatically appended to the file name.
Restoring Your Cisco Unified Videoconferencing 5200 Series
MCU Configuration
You can import the settings of a saved Cisco Unified Videoconferencing 5200 Series MCU configuration
file from a storage device on your network. You can use the saved configuration file to restore the
settings to the current Cisco Unified Videoconferencing 5200 Series MCU or to configure another
Cisco Unified Videoconferencing 5200 Series MCU.
The imported file is a .zip file that includes a .val file and a .xml file.
Procedure
Step 1
Select the
icon.
Step 2
Select Restore configuration.
Step 3
Select Browse.
Step 4
Navigate to and select the configuration file (.zip) you want to import.
Step 5
Select Restore.
Step 6
Select Continue to upload the new configuration settings.
The restore procedure causes all current configuration to be permanently lost.
The system shuts down for a few minutes and then restarts automatically.
All active conferences are disconnected.
Step 7
Select OK to complete the restore procedure.
Restoring Factory Default Settings
Procedure
Step 1
Select the
icon.
Step 2
Select Restore factory defaults.
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How to Work with Advanced Commands for the Cisco Unified Videoconferencing 5200 Series MCU
Step 3
Select Continue to upload the new configuration settings, or select Cancel to abort the restore
procedure.
The restore procedure causes all current configuration to be permanently lost.
The system shuts down for a few minutes and then restarts automatically.
All active conferences are disconnected.
Step 4
Select OK to complete the restore procedure.
How to Work with Advanced Commands for the Cisco Unified
Videoconferencing 5200 Series MCU
You can send text-based commands used for the enhanced control of the Cisco Unified
Videoconferencing 5200 Series MCU.
Note
We recommend that only advanced users or users who have consulted with Cisco Customer Support
perform actions involving advanced commands.
•
Viewing Available Advanced Commands, page 9-3
•
Modifying Advanced Commands, page 9-6
•
Sending Advanced Commands, page 9-7
Viewing Available Advanced Commands
Table 9-1 lists all available advanced commands.
Procedure
Step 1
Select the
icon.
Step 2
Select Advanced parameters.
Table 9-1
List of Available Advanced Commands
Command
String
Description
H323 RAS port
number
h323rasport
Sets the H.323 RAS port
number.
1719
H323 SIG port
number
h323sigport
Sets the H.323 Signaling
port number.
1720
Registration
mode
h323gkregmode
SIP support video sipsupportvfu
fast update
Parameters
disable
Default
Enabled
enable
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Command
String
Description
Parameters
Minimal new
speaker interval
minnewspeakerin Sets the minimum length
terval
of time (in milliseconds)
an attendee must wait
before becoming the
active speaker.
Enable DTMF
conference
control
dtmfconferencec
ontrolenable
disable
Register
conference ID
mcuregisterconfn Registers conference ID
ame
(on the Gatekeeper or
SIP server).
disable
Default
3000
Enabled
enable
Participants join mcujoinpolicy
conference policy
Enabled
enable
All
All
Invite Only
externalconferenc
External
conference policy eauthorization
authorization
None
None
Notify
Authorize
Unit location
boardlocation
Indicates where the unit
is physically located.
String
None
SNMP read
password
snmpreadpasswor SNMP read community
d
String
RVGET2
SNMP write
password
snmpwritepasswo SNMP write community
rd
String
RVSET2
H.323 status
show
h323statusshow
Prints a snapshot of
H.323 stack-related
information.
H.323 stack show h323stackshow
Enables H.323 stack
prints.
H.323 stack hide
h323stackhide
Disables H.323 stack
prints.
SIP status show
sipstatusshow
Prints a snapshot of SIP
stack-related
information.
SIP stack show
sipstackshow
Enables SIP stack prints.
SIP stack hide
sipstackhide
Disables SIP stack
prints.
H.239 Live Mode h239livemode
H.323
stack
printing is
disabled
by default.
SIP stack
printing is
disabled
by default.
disable
Enabled
enable
H.239 Duo Video h239duovideo
disable
Disabled
enable
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How to Work with Advanced Commands for the Cisco Unified Videoconferencing 5200 Series MCU
Command
String
Unit Notify Level notifylevel
Description
Parameters
Default
Sets the Cisco Unified
Videoconferencing 5200
Series MCU log notify
level filter
Fatal—Cisco Unified
Videoconferencing
5200 Series MCU
cannot continue to
provide service
(unrecoverable error).
Debug 3
Error—User
functionality problem
(for example, call
connect failure or no
resources available).
Warning—User
functionality problem
but the Cisco Unified
Videoconferencing
5200 Series MCU can
continue to provide
service.
Info—Status prints for
Customer Support use.
Advanced—Like Info
but more detailed.
Debug 1 through
Debug 4—Debug
levels.
Waiting Room
Indication
Timeout
setwaitingroomin Indicates the length of
dtimeout
time (in milliseconds)
between waiting room
announcements.
Display Cascaded cascadedisplayen When enabled, the text
Endpoint Name
dpointname
overlay on the subframe
from the slave
conference is the
endpoint name.
disable
Enabled
enable
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Command
String
Handle DTMF
handledtmfaftern
After Notification otification
DTMF
Forwarding
Target
dtmfforwardto
Description
Parameters
Instructs the
Cisco Unified
Videoconferencing 5200
Series MCU to send
DTMF signals to an
external server and other
specified destinations.
no—Cisco Unified
Videoconferencing
5200 Series MCU
sends DTMF signals to
the external server
only.
Indicates the target of
DTMF forwarding.
to all—All endpoints
in the conference.
Default
yes—Cisco Unified
Videoconferencing
5200 Series MCU
sends DTMF signals to
the external server and
to the destination set
by the DTMF
forwarding advanced
command.
None
to gateways—To
gateways only.
to none—DTMF is
disabled.
DTMF Detection
Before
Authentication
dtmfalwaysopen
CS Logging
cslog
disable
Enabled
enable
Display Customer
Support-relevant logs.
start
stop
status
Modifying Advanced Commands
Procedure
Step 1
Select the
icon.
Step 2
Select Advanced parameters.
Step 3
Select the arrow in the Review column for the advanced command that you want to modify.
Step 4
Modify the value for the parameter in the Value field.
Step 5
Select Apply.
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How to Manage Cisco Unified Videoconferencing 5200 Series MCU Software
Sending Advanced Commands
Procedure
Step 1
Select the
icon.
Step 2
Select Advanced parameters.
Step 3
Locate the CLI section and select More.
Step 4
Enter a command in the Command field.
Step 5
Enter a parameter value for the command (where applicable) in the Parameter field.
Step 6
Enter a value for the parameter (where applicable) in the Value field.
Step 7
Select Execute.
How to Manage Cisco Unified Videoconferencing 5200 Series
MCU Software
•
Upgrading Cisco Unified Videoconferencing 5200 Series MCU Software, page 9-7
•
Restoring a Previous Software Version, page 9-8
Upgrading Cisco Unified Videoconferencing 5200 Series MCU Software
Procedure
Step 1
Select the
icon.
Step 2
Select Update software.
Step 3
Select Browse and navigate to required Cisco Unified Videoconferencing 5200 Series MCU upgrade
package.
Step 4
Select Update.
The system shuts down for a few minutes and then restarts automatically.
All active conferences are disconnected.
Step 5
Select Continue.
Step 6
As soon as the update process has finished, the Cisco Unified Videoconferencing 5200 Series MCU
reboots and reloads with the new software version.
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Restarting the Cisco Unified Videoconferencing 5200 Series MCU
Restoring a Previous Software Version
Procedure
Step 1
(Recommended) Save the current MCU custom configuration by performing these steps:
a.
In the web MCU web user interface, select the maintenance icon
b.
Select Backup configuration and save the generated .zip file.
Step 2
In the web MCU web user interface, select the maintenance icon
Step 3
Select Rollback software.
Step 4
After reset, the previous relaese is installed on the MCU.
.
.
The downgrade process returns the the MCU configuration back to the previous version—with the
values used prior to the last upgrade.
Note
Do not import the saved configuration to the MCU, after the downgrade. An older version of the MCU
configuration might not support the new configuration values.
Restarting the Cisco Unified Videoconferencing 5200 Series
MCU
Procedure
Step 1
Select the
icon.
Step 2
Select Restart unit.
The system shuts down for a few minutes and then restarts automatically.
All conferences are disconnected.
Step 3
Select Continue.
Contacting Customer Support
Procedure
Step 1
Select the
icon.
Step 2
Select Contact Customer Support.
The Contacting Customer Support window displays the Customer Support contact details.
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Viewing Active Conferences
Step 3
(Optional) Select Create to create a snapshot file of bundled logs and configuration files which you can
send to Cisco Customer Support for debugging purposes.
The snapshot file contains the last 24 hours of Cisco Unified Videoconferencing 5200 Series MCU
activity and is approximately 10 MB in size, depending on the amount of traffic. The snapshot file
contains the following information about the Cisco Unified Videoconferencing 5200 Series MCU
system:
•
Inventory file
•
Configuration files
•
Log files for the previous 24 hours
•
All initialization log files
•
All exception log files
•
Events and alarms logs
Viewing Active Conferences
Procedure
Step 1
Select Manage Conferences.
Step 2
Select the link in the Conference ID column for the conference you want to view.
Creating a New Conference
Procedure
Step 1
Select Manage Conferences.
Step 2
Select the
Step 3
Follow the procedure described in the “Create a New Meeting” section in the User Guide for Cisco
Unified Videoconferencing 5000 Series MCU.
icon.
Configuration Guide for Cisco Unified Videoconferencing 5200 Series MCU Release 7.1
OL-21730-01
9-9
Chapter 9
Configuring Advanced Maintenance Settings for the Cisco Unified Videoconferencing 5200 Series MCU
Creating a New Conference
Configuration Guide for Cisco Unified Videoconferencing 5200 Series MCU Release 7.1
9-10
OL-21730-01
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