Configuration Guide for Cisco Unified Videoconferencing 5200 MCU

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Configuration Guide for Cisco Unified Videoconferencing 5200 MCU | Manualzz

Configuration Guide for

Cisco Unified Videoconferencing 5200

Series MCU Release 7.1

January 2010

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Text Part Number: OL-21730-01

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Configuration Guide for Cisco Unified Videoconferencing 5200 Series MCU Release 7.1

© 2010 Cisco Systems, Inc. All rights reserved.

C H A P T E R

1

C H A P T E R

2

C H A P T E R

3

C H A P T E R

4

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C O N T E N T S

Accessing the Cisco Unified Videoconferencing 5200 Series MCU Interface

1-1

Viewing Cisco Unified Videoconferencing 5200 Series MCU Status Information

2-1

Viewing the Number of Current Conferences

2-1

Viewing the Number of Conference Participants

2-2

Viewing Board Status

2-2

Viewing Gatekeeper Connection Status

2-2

Viewing SIP Server Connection Status

2-3

Viewing Ethernet Connection Status

2-3

Viewing Fan Operation Status

2-3

Viewing Chassis Temperature Status

2-4

Viewing Chassis Power Supply Status

2-4

Viewing Cisco Unified Videoconferencing 5200 Series MCU Resource Usage

2-4

Viewing Current Users

2-5

Viewing System Version Information

2-5

Configuring the Cisco Unified Videoconferencing 5200 Series MCU Environment

3-1

Setting the User Interface Language

3-1

Setting the Product Identifier

3-2

Setting the Time and Date on the Cisco Unified Videoconferencing 5200 Series MCU

3-2

Changing Address Settings

3-3

Configuring Security for the Cisco Unified Videoconferencing 5200 Series MCU

3-4

Creating and Importing a Web Server Certificate

3-4

How to Manage SNMP Trap Servers

3-5

Viewing SNMP Trap Servers

3-5

Configuring SNMP Trap Servers

3-5

Modifying SNMP Trap Servers

3-6

Deleting SNMP Trap Servers

3-6

Configuring and Viewing Quality of Service

3-6

Configuring Protocols for the Cisco Unified Videoconferencing 5200 Series MCU

4-1

Configuring H.323 Gatekeeper Protocol Settings

4-1

Configuring SIP Proxy Settings

4-2

Configuration Guide for Cisco Unified Videoconferencing 5200 Series MCU Release 7.1

iii

Contents

C H A P T E R

5

C H A P T E R

6

C H A P T E R

7 iv

Configuring the DTMF Signaling Method

4-3

Configuring Conference Management Settings for the Cisco Unified Videoconferencing 5200

Series MCU

5-1

Viewing and Updating License Information

5-1

Dialing Directly to the Cisco Unified Videoconferencing 5200 Series MCU

5-2

Defining Conference Creation Options

5-2

Defining Ad Hoc Conference Termination Options

5-3

Configuring Dynamic Cisco Unified Videoconferencing 5200 Series MCU Layouts

5-3

How to Manage Services on the Cisco Unified Videoconferencing 5200 Series MCU

5-4

Services Overview

5-4

Creating a New Service

5-5

Configuring the Auto Attendant Service

5-5

Deleting a Service

5-6

How to Customize Services

5-6

Configuring the Default Layout

5-6

Enabling Personal Layouts

5-7

Displaying Participant Names

5-7

Configuring Presentation View

5-8

Configuring Encryption Support

5-8

Muting Participants on Joining a Conference

5-9

Automatically Reconnecting Conference Participants

5-10

Configuring PIN Settings

5-10

Configuring Interactive Response Messages for the Cisco Unified Videoconferencing 5200 Series

MCU

6-1

Setting a Text Overlay Language

6-1

How to Manage Audio Messages

6-1

Saving All Audio Messages

6-2

Uploading Individual Audio Messages

6-2

Uploading Audio Messages

6-3

Available Cisco Unified Videoconferencing 5200 Series MCU Messages

6-3

Managing Cisco Unified Videoconferencing 5200 Series MCU Events

7-1

Available Cisco Unified Videoconferencing 5200 Series MCU Events

7-1

Viewing the Events Log

7-6

Viewing the Alarms Log

7-6

Viewing Security Events

7-6

Setting Event Security Levels

7-6

Configuration Guide for Cisco Unified Videoconferencing 5200 Series MCU Release 7.1

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Contents

C H A P T E R

8

C H A P T E R

9

Sending a Trap on a Specified Event

7-7

Viewing Event Descriptions

7-7

Viewing Alarm History

7-8

Using the Event Display Filter

7-8

Managing Cisco Unified Videoconferencing 5200 Series MCU User Profiles

8-1

Cisco Unified Videoconferencing 5200 Series MCU User Types

8-1

Viewing User Profiles

8-2

Adding a User Profile

8-2

Modifying a User Profile

8-3

Enabling a User Profile

8-3

Removing a User Profile

8-3

Configuring Advanced Maintenance Settings for the Cisco Unified Videoconferencing 5200 Series

MCU

9-1

Backing Up Your Cisco Unified Videoconferencing 5200 Series MCU Configuration

9-1

Restoring Your Cisco Unified Videoconferencing 5200 Series MCU Configuration

9-2

Restoring Factory Default Settings

9-2

How to Work with Advanced Commands for the Cisco Unified Videoconferencing 5200 Series MCU

9-3

Viewing Available Advanced Commands

9-3

Modifying Advanced Commands

9-6

Sending Advanced Commands

9-7

How to Manage Cisco Unified Videoconferencing 5200 Series MCU Software

9-7

Upgrading Cisco Unified Videoconferencing 5200 Series MCU Software

9-7

Restoring a Previous Software Version

9-8

Restarting the Cisco Unified Videoconferencing 5200 Series MCU

9-8

Contacting Customer Support

9-8

Viewing Active Conferences

9-9

Creating a New Conference

9-9

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Configuration Guide for Cisco Unified Videoconferencing 5200 Series MCU Release 7.1

v

Contents vi

Configuration Guide for Cisco Unified Videoconferencing 5200 Series MCU Release 7.1

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C H A P T E R

1

Accessing the Cisco Unified Videoconferencing

5200 Series MCU Interface

Procedure

Step 1

Step 2

Launch your browser and enter the IP address or the name of the Cisco Unified Videoconferencing 5200

Series MCU.

Enter the Administrator user name and password in the appropriate fields and select Go.

The default global user name is admin. The default password is password.

Note

If you try to sign in as an Administrator and another Administrator is currently signed in, the

Cisco Unified Videoconferencing 5200 Series MCU signs you in as a Read only user. The words

“Read Only” appear at the top of the window and a pop-up displays the IP address of the

Administrator already signed in. Read only users cannot edit Cisco Unified Videoconferencing

5200 Series MCU settings.

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Configuration Guide for Cisco Unified Videoconferencing 5200 Series MCU Release 7.1

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Chapter 1 Accessing the Cisco Unified Videoconferencing 5200 Series MCU Interface

1-2

Configuration Guide for Cisco Unified Videoconferencing 5200 Series MCU Release 7.1

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C H A P T E R

2

Viewing Cisco Unified Videoconferencing 5200

Series MCU Status Information

Viewing the Number of Current Conferences, page 2-1

Viewing the Number of Conference Participants, page 2-2

Viewing Board Status, page 2-2

Viewing Gatekeeper Connection Status, page 2-2

Viewing SIP Server Connection Status, page 2-3

Viewing Ethernet Connection Status, page 2-3

Viewing Fan Operation Status, page 2-3

Viewing Chassis Temperature Status, page 2-4

Viewing Chassis Power Supply Status, page 2-4

Viewing Cisco Unified Videoconferencing 5200 Series MCU Resource Usage, page 2-4

Viewing Current Users, page 2-5

Viewing System Version Information, page 2-5

Viewing the Number of Current Conferences

Procedure

Step 1

Step 2

Select Status.

Locate the Utilization section.

The Conferences box displays the number of conferences currently hosted on the Cisco Unified

Videoconferencing 5200 Series MCU.

Configuration Guide for Cisco Unified Videoconferencing 5200 Series MCU Release 7.1

2-1

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Chapter 2 Viewing Cisco Unified Videoconferencing 5200 Series MCU Status Information

Viewing the Number of Conference Participants

Viewing the Number of Conference Participants

Procedure

Step 1

Step 2

Select Status.

Locate the Utilization section.

The Participants box displays the current number of calls on the Cisco Unified Videoconferencing 5200

Series MCU.

Viewing Board Status

Procedure

Step 1

Step 2

Select Status.

Locate the Status Map section.

A green tick next to the slot number indicates that the Cisco Unified Videoconferencing 5200 Series

MCU board in the specified chassis slot is correctly installed and operational.

A red cross next to the slot number indicates that an installation or operational error has occurred for the board in the specified chassis slot.

Viewing Gatekeeper Connection Status

Procedure

Step 1

Step 2

Select Status.

Locate the Status Map section.

A green arrow next to the Gatekeeper box indicates that the Cisco Unified Videoconferencing 5200

Series MCU is registered to a gatekeeper.

A red cross next to the Gatekeeper box indicates a gatekeeper registration error.

2-2

Configuration Guide for Cisco Unified Videoconferencing 5200 Series MCU Release 7.1

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Chapter 2 Viewing Cisco Unified Videoconferencing 5200 Series MCU Status Information

Viewing SIP Server Connection Status

Viewing SIP Server Connection Status

Procedure

Step 1

Step 2

Select Status.

Locate the Status Map section.

A green arrow next to the SIP Server box indicates that the Cisco Unified Videoconferencing 5200

Series MCU is registered to a SIP server.

A red cross next to the SIP Server box indicates a SIP server registration error.

A dotted line to the SIP Server box without a tick or a cross indicates that the Cisco Unified

Videoconferencing 5200 Series MCU has not attempted to register to a SIP server.

Viewing Ethernet Connection Status

Procedure

Step 1

Step 2

Select Status.

Locate the Status Map section.

The Ethernet box indicates the status of the Ethernet connection.

The Ethernet connection speed is displayed below the Ethernet box.

Viewing Fan Operation Status

Procedure

Step 1

Step 2

Select Status.

Locate the Status Map section.

The Fan box indicates the operational status of the fan.

A green tick indicates normal operation.

A red cross indicates that one or more fans have failed. The Fan problem SNMP trap lists the specific fan affected.

The average speed for all fans is displayed below the Fan box.

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Configuration Guide for Cisco Unified Videoconferencing 5200 Series MCU Release 7.1

2-3

Chapter 2 Viewing Cisco Unified Videoconferencing 5200 Series MCU Status Information

Viewing Chassis Temperature Status

Viewing Chassis Temperature Status

Procedure

Step 1

Step 2

Select Status.

Locate the Status Map section.

The Temperature box indicates the temperature status of the chassis.

A green tick indicates normal operation.

A red cross indicates the ambient chassis temperature has risen above the high temperature threshold.

The chassis temperature is displayed below the Temperature box.

Viewing Chassis Power Supply Status

Procedure

Step 1

Step 2

Select Status.

Locate the Status Map section.

The PSU box indicates the operational status of the chassis power supply unit.

A green tick indicates normal operation.

A red cross indicates an error in at least one of the power supply units.

Viewing Cisco Unified Videoconferencing 5200 Series MCU

Resource Usage

Procedure

Step 1

Step 2

Select Status.

Locate the Status Map section.

The CPU box indicates the percentage of Cisco Unified Videoconferencing 5200 Series MCU resources currently occupied.

We recommend that this value does not exceed 90 percent.

2-4

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Chapter 2 Viewing Cisco Unified Videoconferencing 5200 Series MCU Status Information

Viewing Current Users

Viewing Current Users

Procedure

Step 1

Step 2

Select Status.

Locate the Logged users section.

A list displays all of the users currently logged in to the Cisco Unified Videoconferencing 5200 Series

MCU.

Viewing System Version Information

Procedure

Step 1

Step 2

Select Status.

Locate the Product Information section to view software and serial number version information.

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Configuration Guide for Cisco Unified Videoconferencing 5200 Series MCU Release 7.1

2-5

Viewing System Version Information

Chapter 2 Viewing Cisco Unified Videoconferencing 5200 Series MCU Status Information

2-6

Configuration Guide for Cisco Unified Videoconferencing 5200 Series MCU Release 7.1

OL-21730-01

C H A P T E R

3

Configuring the Cisco Unified Videoconferencing

5200 Series MCU Environment

Setting the User Interface Language, page 3-1

Setting the Product Identifier, page 3-2

Setting the Time and Date on the Cisco Unified Videoconferencing 5200 Series MCU, page 3-2

Changing Address Settings, page 3-3

Configuring Security for the Cisco Unified Videoconferencing 5200 Series MCU, page 3-4

Creating and Importing a Web Server Certificate, page 3-4

How to Manage SNMP Trap Servers, page 3-5

Configuring and Viewing Quality of Service, page 3-6

Setting the User Interface Language

You can configure the language that the Cisco Unified Videoconferencing 5200 Series MCU supports.

Table 3-1 lists the languages that the Cisco Unified Videoconferencing 5200 Series MCU supports.

Note

To view Chinese or Japanese fonts properly in the Administrator interface, the computer on which the web browser is running must support the relevant languages. On a Microsoft Windows operating system, you can set the default language in Control Panel > Regional and Language Options.

Language

English

Chinese (simplified)

Japanese

Portuguese

Spanish

Russian

Table 3-1 Supported Languages in the Cisco Unified Videoconferencing

5200 Series MCU Interface

Administrator Interface

*

*

*

*

*

*

Conference Control

Interface

*

*

*

*

*

*

*

*

Text Overlay on

Conference Video

*

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Configuration Guide for Cisco Unified Videoconferencing 5200 Series MCU Release 7.1

3-1

Chapter 3 Configuring the Cisco Unified Videoconferencing 5200 Series MCU Environment

Setting the Product Identifier

Procedure

Step 1

Step 2

Step 3

Step 4

Step 5

Select Configuration in the Cisco Unified Videoconferencing 5200 Series MCU user interface.

Select Setup.

Locate the Basics section.

Select a language in the Default user interface language field.

Select Apply.

Note

You set the text overlay language at Configuration > Customization. For more information, see the

Setting a Text Overlay Language, page 6-1

.

Setting the Product Identifier

You can set the Product Identifier to identify the Cisco Unified Videoconferencing 5200 Series MCU in the following situations:

During gatekeeper/SIP registration.

When inviting endpoints into a conference.

In the text overlay for the cascaded Cisco Unified Videoconferencing 5200 Series MCU in cascaded conferences.

Procedure

Step 1

Step 2

Step 3

Step 4

Select Configuration.

Select Setup.

Locate the Basics section.

Enter an identifier in the Product Identifier field (up to a maximum of 32 characters). For example,

“London office.”

Select Apply.

Step 5

Setting the Time and Date on the Cisco Unified

Videoconferencing 5200 Series MCU

Procedure

Step 1

Step 2

Select Configuration.

Select Setup.

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Chapter 3 Configuring the Cisco Unified Videoconferencing 5200 Series MCU Environment

Changing Address Settings

Step 3

Step 4

Step 5

Step 6

Step 7

Step 8

Step 9

Locate the Basics section.

(Optional) Select Set manually in the Date and time section.

Select Get local time or click the calendar icon and set the required time settings.

(Optional) Select Set NTP server to synchronize the time with a network server clock.

Enter the IP address of the required NTP server.

Select a time zone.

Select Apply.

Changing Address Settings

You can change IP address information, DNS information and Ethernet port speed and duplex settings for .

Procedure

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Select Configuration.

Select Setup.

Locate the Network section.

Perform any of these steps to change an IP address setting:

a.

Enter the IP addresses you want to assign to either Cisco Unified Videoconferencing 5200 Series

MCU in the Primary IP address and Secondary IP address fields.

b.

a.

Enter the IP address of the router you want either Cisco Unified Videoconferencing 5200 Series

MCU to use in the Router IP field.

c.

Enter the subnet mask you want to either Cisco Unified Videoconferencing 5200 Series MCU to use in the Subnet Mask field.

To change or add DNS information, do the following steps:

Enter the alias you want to assign to the current Cisco Unified Videoconferencing 5200 Series MCU in the DNS suffix field.

b.

Enter the IP address of the primary DNS server that you want the Cisco Unified Videoconferencing

5200 Series MCU to use in the DNS server1 field.

c.

Enter the IP address of the back-up DNS server that you want the Cisco Unified Videoconferencing

5200 Series MCU to use in the DNS server2 field.

Select the ethernet port and duplex speed value you want to set in the Port settings field.

Note

We recommend to set the Port settings option to Auto. Make sure the directly connected switch is configured with the same settings.

Step 7

Select Apply.

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Chapter 3 Configuring the Cisco Unified Videoconferencing 5200 Series MCU Environment

Configuring Security for the Cisco Unified Videoconferencing 5200 Series MCU

Configuring Security for the Cisco Unified Videoconferencing

5200 Series MCU

You can configure the access that external programs have to the Cisco Unified Videoconferencing 5200

Series MCU. These external programs include Telnet, Simple Network Management Protocol (SNMP),

File Transfer Protocol (FTP) and ICMP (Internet Control Message Protocol or “ping”).

Procedure

Step 1

Step 2

Step 3

Step 4

Step 5

Select Configuration.

Select Setup.

Locate the Security section.

Select the access level you want the Cisco Unified Videoconferencing 5200 Series MCU to support from the Security mode field.

Standard—Allows SNMP, Telnet, FTP, and ICMP to access the Cisco Unified Videoconferencing

5200 Series MCU.

High (no Telnet or FTP)—Allows access to the Cisco Unified Videoconferencing 5200 Series MCU only through SNMP and ICMP.

Maximum (no Telnet, FTP, SNMP, or ICMP)—Disallows external programs to access the

Cisco Unified Videoconferencing 5200 Series MCU.

Select Apply.

Creating and Importing a Web Server Certificate

Procedure

Step 1

Step 2

Step 3

Step 4

Select Configuration.

Select Setup.

Locate the Security section.

Select Manage to create certificate request.

a.

Enter the required information to specify the details of the certificate.

The Cisco Unified Videoconferencing 5200 Series MCU issues a certificate request (CSR).

b.

Submit the CSR to the certification authority server.

The certification authority server returns an authenticated certificate.

-or-

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Chapter 3 Configuring the Cisco Unified Videoconferencing 5200 Series MCU Environment

How to Manage SNMP Trap Servers

Step 5

Step 6

Step 7

Step 8

Select Import to import the new certificate or an existing one.

-or-

Select Export to save an existing certificate to a file

Select Enable HTTPS.

Select Apply.

How to Manage SNMP Trap Servers

Viewing SNMP Trap Servers, page 3-5

Configuring SNMP Trap Servers, page 3-5

Modifying SNMP Trap Servers, page 3-6

Deleting SNMP Trap Servers, page 3-6

Viewing SNMP Trap Servers

Procedure

Step 1

Step 2

Step 3

Select Configuration.

Select Setup.

Locate the Trap servers section to view all configured SNMP trap servers to which the Cisco Unified

Videoconferencing 5200 Series MCU sends SNMP traps.

Configuring SNMP Trap Servers

You can specify the IP address and port number for multiple SNMP trap servers to which the

Cisco Unified Videoconferencing 5200 Series MCU sends SNMP traps.

Procedure

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Select Configuration.

Select Setup.

Locate the Trap servers section.

Select Add new server... .

Enter the IP address and port for the SNMP trap server.

The default port for SNMP servers is 162.

Select Apply to save your settings.

Configuration Guide for Cisco Unified Videoconferencing 5200 Series MCU Release 7.1

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3-5

Chapter 3 Configuring the Cisco Unified Videoconferencing 5200 Series MCU Environment

Configuring and Viewing Quality of Service

Modifying SNMP Trap Servers

Procedure

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Select Configuration.

Select Setup.

Locate the Trap servers section.

Select the button in the Review column for the server you want to modify.

Modify the required settings.

Select Apply to save your settings.

Deleting SNMP Trap Servers

Procedure

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Select Configuration.

Select Setup.

Locate the Trap servers section.

Select the button in the Review column for the server you want to delete.

Select Delete.

Select Yes to confirm the deletion.

Configuring and Viewing Quality of Service

You can assign a Quality of Service (QoS) priority level to video and voice calls using either pre-configured system settings or by creating your own settings.

QoS settings involve configuring the Cisco Unified Videoconferencing 5200 Series MCU to add a QoS

DiffServ Code Point value in the IP header of outbound packets. Routers on the network that support

QoS can give preferential treatment for bandwidth, latency and jitter to such coded packets and facilitate the efficient transmission of packets. You can set QoS parameters on the Cisco Unified

Videoconferencing 5200 Series MCU for voice calls, video calls or both.

Procedure

Step 1

Step 2

Step 3

Select Configuration.

Select Setup.

Locate the QoS section.

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Chapter 3 Configuring the Cisco Unified Videoconferencing 5200 Series MCU Environment

Configuring and Viewing Quality of Service

Step 4

Step 5

Step 6

Set the required priority value for each media type by selecting one of these options:

Default—The system assigns the recommended default priority values for each media type.

Custom—The system assigns specified values for each media type.

None—The system disables QoS.

If you select Custom, set the values manually, where a higher number represents a higher priority. The mximum value is 63. The fields can be customized as follows:

Enter an integer in the Control field of the Control section, to represent the priority given to signalling packets such as SIP or H323. Change this value to influence handshakes at the start of a call while a connection is established.

Enter an integer in the Voice priority field of the Video calls section, to represent the priority given to audio signals of video calls.

Enter an integer in the Video priority field of the Video calls section, to represent the priority given to the video image signals of video calls.

Enter an integer in the Data priority field of the Video calls section, to represent the priority given to the other data transmitted during video calls, such as chat or presentations.

Enter an integer in the Voice priority field of the Audio calls section, to represent the priority given to the audio signals during calls with no video.

Select Apply.

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Configuring and Viewing Quality of Service

Chapter 3 Configuring the Cisco Unified Videoconferencing 5200 Series MCU Environment

3-8

Configuration Guide for Cisco Unified Videoconferencing 5200 Series MCU Release 7.1

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C H A P T E R

4

Configuring Protocols for the Cisco Unified

Videoconferencing 5200 Series MCU

Configuring H.323 Gatekeeper Protocol Settings, page 4-1

Configuring SIP Proxy Settings, page 4-2

Configuring the DTMF Signaling Method, page 4-3

Configuring H.323 Gatekeeper Protocol Settings

You can configure the protocol settings of an H.323 gatekeeper to set how the Cisco Unified

Videoconferencing 5200 Series MCU and the gatekeeper interact.

Note •

Changing gatekeeper settings does not reset the Cisco Unified Videoconferencing 5200 Series

MCU, but might disconnect active calls.

You do need to reset the Cisco Unified Videoconferencing 5200 Series MCU to disable support for the H.323 protocol.

Procedure

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Select Configuration.

Select Protocols.

Locate the H.323 section.

Select H.323 to enable the Cisco Unified Videoconferencing 5200 Series MCU to operate with the

H.323 protocol.

Enter the IP address and port number for the gatekeeper.

The default port is 1719.

Select Apply.

Configuration Guide for Cisco Unified Videoconferencing 5200 Series MCU Release 7.1

4-1

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Chapter 4 Configuring Protocols for the Cisco Unified Videoconferencing 5200 Series MCU

Configuring SIP Proxy Settings

Configuring SIP Proxy Settings

You can configure settings for SIP registrar profiles which set how the Cisco Unified Videoconferencing

5200 Series MCU and the registrar interact.

Procedure

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Select Configuration.

Select Protocols.

Locate the SIP section.

Select SIP to enable Cisco Unified Videoconferencing 5200 Series MCU communication with the SIP proxy.

Enter the SIP domain of the Cisco Unified Videoconferencing 5200 Series MCU in the Default SIP

domain field as defined in the SIP server.

An example of a SIP domain is company.com.

Select Locate automatically to instruct the Cisco Unified Videoconferencing 5200 Series MCU to automatically locate one of the SIP proxy servers that are present in the domain, or

Select Specify and enter the following:

An IP address or host name of the SIP proxy, for example proxy.company.com. Make sure that in

Cisco Unified Communciations Manager, the DTMF Signaling Method is set to "No Preference" for the SIP trunk used in this deployment. See the

“Configuring the DTMF Signaling Method” section on page 4-3 .

The communication port number of the SIP proxy address. The default port is 5060.

The transport connection type for sending messages to the SIP proxy according to the type supported by the SIP proxy—UDP or TCP.

This field is mandatory. The default is UDP.

Note

The Locate automatically option works only if you have configured a valid IP address at

Configuration > Setup > Network > DNS server1 or DNS server2.

Step 7

Step 8

Step 9

Select Use registrar to instruct the Cisco Unified Videoconferencing 5200 Series MCU to register with a SIP registrar and to send service information to the registrar.

Enter the following information:

The IP address or the host name of the SIP registrar in the IP address field.

This field is mandatory.

The communication port number of the SIP registrar address.

The transport connection type for sending registration requests to the registrar according to the type supported by the SIP registrar—UDP or TCP.

This field is mandatory. The default is UDP.

Select More.

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Configuring the DTMF Signaling Method

Step 10

Step 11

Step 12

Step 13

Step 14

Enter the number of the signaling port on which the Cisco Unified Videoconferencing 5200 Series MCU communicates with the SIP proxy.

The default is 5060.

Select Use proxy digest authentication to enable Cisco Unified Videoconferencing 5200 Series MCU authentication with a SIP proxy server using user name and password.

Authentication is performed as defined in RFC 2617. This field is disabled by default.

Enter the Cisco Unified Videoconferencing 5200 Series MCU user name and password. They must match those defined on the SIP proxy server.

Select Use registrar digest authentication to enable Cisco Unified Videoconferencing 5200 Series

MCU authentication with a SIP registrar using user name and password.

Authentication is performed as defined in RFC 2617. This field is disabled by default.

Enter the Cisco Unified Videoconferencing 5200 Series MCU user name and password. They must match those defined on the SIP proxy server.

Select Use ‘Empty Invite’ when sending Invite messages to endpoints to enable the remote endpoint to indicate preferred audio and video channels.

Select Apply.

Configuring the DTMF Signaling Method

Procedure

Step 1

Step 2

Step 3

Step 4

Step 5

Sign in to Cisco Unified Communications Manager Administration.

Select Device > Trunk.

Select the SIP trunk added for this deployment.

Under SIP Information, set the DTMF Dialing Method to No Preference.

Save and apply the new configuration to the SIP trunk.

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Configuring the DTMF Signaling Method

Chapter 4 Configuring Protocols for the Cisco Unified Videoconferencing 5200 Series MCU

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5

Configuring Conference Management Settings for the Cisco Unified Videoconferencing 5200

Series MCU

Viewing and Updating License Information, page 5-1

Dialing Directly to the Cisco Unified Videoconferencing 5200 Series MCU, page 5-2

Defining Conference Creation Options, page 5-2

Defining Ad Hoc Conference Termination Options, page 5-3

Configuring Dynamic Cisco Unified Videoconferencing 5200 Series MCU Layouts, page 5-3

How to Manage Services on the Cisco Unified Videoconferencing 5200 Series MCU, page 5-4

How to Customize Services, page 5-6

Viewing and Updating License Information

Procedure

Step 1

Step 2

Step 3

Select the icon.

Select Licensing and Registration.

The licensing information is displayed.

To update your license, enter the new license key in the Update license key field and click Update.

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Dialing Directly to the Cisco Unified Videoconferencing 5200 Series MCU

Dialing Directly to the Cisco Unified Videoconferencing 5200

Series MCU

You can allow users to dial directly to the Cisco Unified Videoconferencing 5200 Series MCU IP address via the “auto-attendant” mechanism without the need to register to an H.323 gatekeeper or SIP registrar.

Users specify the conference they want to create or join via the Cisco Unified Videoconferencing 5200

Series MCU IVR.

If the Cisco Unified Videoconferencing 5200 Series MCU is already registered to an H.323 gatekeeper or SIP registrar, you can still allow users to access the auto-attendant mechanism by specifying an auto-attendant number which is registered with the appropriate H.323 gatekeeper or SIP registrar. Any call that the Cisco Unified Videoconferencing 5200 Series MCU cannot route to a valid conference is sent to the auto-attendant.

Procedure

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Select Configuration.

Select Conferences.

Locate the Conference Control section.

Select Enable auto attendant.

Enter an auto-attendant number.

Use this option if the Cisco Unified Videoconferencing 5200 Series MCU is already registered to an

H.323 gatekeeper or SIP registrar.

(Optional) Select Prompt for conference PIN during conference creation if you want the

Cisco Unified Videoconferencing 5200 Series MCU to prompt users for a PIN when accessing a conference using this auto-attendant number.

Select Apply.

Defining Conference Creation Options

You can determine how participants are allowed to create a conference.

Procedure

Step 1

Step 2

Step 3

Step 4

Select Configuration.

Select Conferences.

Locate the Conference Control section.

Select More.

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Defining Ad Hoc Conference Termination Options

Step 5

Step 6

Select a method by which users can create conferences in the Users can create conference using field.

Scheduler only—Enables conference creation only using a conference scheduling application

Scheduler, Web and Control API—Enables conference creation using a conference scheduling application, the Conference Control interface, or an external application that uses the Cisco Unified

Videoconferencing 5200 Series MCU API.

Scheduler, Web and Control API and Dial-in (default)Enables all the conference creation methods listed above, as well as dial-in for ad-hoc conference creation.

Select Apply.

Defining Ad Hoc Conference Termination Options

Procedure

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Select Configuration.

Select Conferences.

Locate the Conference Control section.

Select More.

Select a method through which dial-in (ad hoc) conferences terminate in the Terminate ad hoc

conference when field.

Last participant leaves—The conference terminates when the last participant leaves the conference.

Conference creator leaves—The conference terminates when the conference creator leaves the conference.

Select Apply.

Configuring Dynamic Cisco Unified Videoconferencing 5200

Series MCU Layouts

You can define dynamic meeting layouts for video callers. A dynamic meeting layout changes automatically as participants join or leave the meeting.

Procedure

Step 1

Step 2

Step 3

Step 4

Select Configuration.

Select Conferences.

Locate the Conference Control section.

Select More.

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How to Manage Services on the Cisco Unified Videoconferencing 5200 Series MCU

Step 5

Select a set of dynamic layouts from the Select a set of dynamic layouts for all services field.

Enlarged main view—Selects a set of layouts in which the main video frame is the largest frame in the display.

Same-sized view—Selects a set of layouts in which all video frames are the same size.

Customized set—Enables you to create your own set from the available layouts.

You can change the layouts included in your customized set via the Change link.

Select Apply.

Step 6

How to Manage Services on the Cisco Unified

Videoconferencing 5200 Series MCU

Services Overview, page 5-4

Creating a New Service, page 5-5

Configuring the Auto Attendant Service, page 5-5

Deleting a Service, page 5-6

Services Overview

A service can be regarded as a conference template. A service is the mechanism that defines the qualities and capabilities of a conference. A service is identified by its prefix. The service prefix number is incorporated into the conference ID to specify the service for the conference. A description of the service indicates the main attributes of the service or the target use for the service.

The Cisco Unified Videoconferencing 5200 Series MCU comes with several predefined services: one service for the SCCP protocol, one service for Cisco Unified MeetingPlace, and the remainder for audio and video conferencing. The predefined services are factory tuned to be suitable in most cases for audio and video calls. We recommend starting with these services and modifying them as necessary to suit your needs.

When using an SCCP service the following limitations apply:

No support for presentation view (H.239)

No support for T.120 data collaboration

No support for H.235 encryption

Maximum resolution supported is CIF

Maximum call rate supported is 768 Kbps

The G.722.1C, G.722.1 and AAC audio codecs are not available

No support for conference PINs

No support for dial out

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How to Manage Services on the Cisco Unified Videoconferencing 5200 Series MCU

Creating a New Service

A new service has default settings which are suitable for most conferences and usually no further configuration is needed.

Procedure

Step 1

Step 2

Step 3

Step 4

Step 5

Select Configuration.

Select Conferences.

Locate the Services list section.

Select Add new service.

Enter a prefix for the service and a description of the service in free text.

Note

The service prefix is used as part of the dialing plan of your enterprise. Ensure that the prefix does not conflict with other prefixes used in your network.

Step 6

Step 7

Step 8

Step 9

Step 10

Step 11

Step 12

Step 13

(Optional) Select Audio only to force the conference to be audio-only.

(Optional) Select SCCP service to enable the conference to support the SCCP protocol.

(Optional) Select Display welcome screen and enter your text in the welcome screen window.

(Optional) Enter the string $DESC to display the conference description in the welcome screen.

You define the conference description in the Conference Control web user interface at Create

Conference > Conference Description.

If you do not define a conference description, the $DESC string displays the conference ID by default.

Select the Max call rate (default is 2048 Kbps).

Select Switched Video to bypass signal processing, resulting in the display of a single endpoint only.

This option requires both ends to be using the same resolution and codec.

(Optional) Enter the string $ID to display the conference ID in the welcome screen.

Select Apply.

Configuring the Auto Attendant Service

Procedure

Step 1

Step 2

Step 3

Step 4

Select Configuration.

Select Conferences.

Locate the Services list section.

Select Review for the service you want to use as the Auto attendant service.

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How to Customize Services

Step 5

Step 6

Select the Set as Auto attendant service link.

Select OK.

Deleting a Service

Procedure

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Select Configuration.

Select Conferences.

Locate the Services list section.

Select the arrow in the Review column for the service that you want to delete.

Select Delete.

Select Yes in the message that appears.

The service is removed from the services list.

How to Customize Services

Configuring the Default Layout, page 5-6

Enabling Personal Layouts, page 5-7

Displaying Participant Names, page 5-7

Configuring Presentation View, page 5-8

Configuring Encryption Support, page 5-8

Muting Participants on Joining a Conference, page 5-9

Automatically Reconnecting Conference Participants, page 5-10

Configuring PIN Settings, page 5-10

Configuring the Default Layout

Procedure

Step 1

Step 2

Step 3

Step 4

Step 5

Select Configuration.

Select Conferences.

Locate the Services list section.

Locate the service that you want to modify in the Services list section or select Add new service.

Select More.

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How to Customize Services

Step 6

Step 7

Perform these steps to enable the conference layout to change automatically as participants join or leave:

a.

b.

Select Dynamically adjusted.

c.

Select the maximum number of participants to which the conference layout expands from the Max

displayed streams field.

Select OK.

Perform these steps to define a fixed layout for the conference:

a.

b.

Select Static to define a fixed layout for the conference.

Select Select.

c.

d.

Select the required layout and select OK.

Select OK again.

Select Apply.

Step 8

Enabling Personal Layouts

System administrators can enable conference participants to create a personalized layout during a conference. Personalized layouts do not affect the layouts of any other conference participant. When this feature is disabled, neither the operator nor the participant can create or control personal layouts in conferences that use this service.

Procedure

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Step 8

Select Configuration.

Select Conferences.

Locate the Services list section.

Locate the service that you want to modify in the Services list section or select Add new service.

Select More.

Select Enable personal layout.

Select OK.

Select Apply.

Displaying Participant Names

System administrators can enable conference participants with Moderator-level access to display a participant’s name at the bottom of each sub-frame when the conference starts.

This feature is enabled by default.

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How to Customize Services

Procedure

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Step 8

Step 9

Step 10

Select Configuration.

Select Conferences.

Locate the Services list section.

Locate the service that you want to modify in the Services list section or select Add new service.

Select More.

Select Display participants names.

(Optional) Select Constantly to display the participant name continuously.

(Optional) Select On location changes for and an interval in seconds to continue to display the participant name after the location of the participant video frame changes during a conference.

Select OK.

Select Apply.

Configuring Presentation View

You can configure a service to support presentation view (H.239).

Procedure

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Step 8

Select Configuration.

Select Conferences.

Locate the Services list section.

Locate the service that you want to modify in the Services list section or select Add new service.

Select More.

Select Enable presentation view and a presentation video codec.

Select OK.

Select Apply.

Configuring Encryption Support

Restrictions

The Cisco Unified Videoconferencing 5200 Series MCU supports encrypted calls over IP networks. You can configure the service to be encrypted and the encryption mode required.

Encryption configuration options are not available for SCCP services.

The encryption conforms to the H.235 standard and supports the AES encryption algorithm with an encryption key of 128 bits.

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How to Customize Services

Encryption on the Cisco Unified Videoconferencing 5200 Series MCU can operate in one of the following modes:

Disabled—No encryption. The supported capability for this mode is Priority 1: no encryption.

Best effort—This mode implements a “best effort” encryption algorithm. If an endpoint supports encryption, it connects with encryption. If not, it connects without encryption. The supported capabilities for this mode are AES 128 keys of lengths 512 bits or 1024 bits:

Priority 1: AES 128

Priority 2: No encryption

Strong encryption required—This mode only allows AES 128 encrypted calls. Endpoints that do not support AES 128 are not allowed to connect. The supported capability for this mode is AES 128 keys of 1024 bits.

These channels support encryption:

Audio channel

Video channel

Far End Camera Control (FECC)

Note

All channels (audio, video, FECC, incoming, and outgoing) on the same call must have the same encryption levels. If the encryption on all channels cannot be achieved, the call disconnects.

Procedure

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Step 8

Step 9

Select Configuration.

Select Conferences.

Locate the Services list section.

Locate the service that you want to modify in the Services list section or select Add new service.

Select More.

Select Encryption.

Select the type of encryption from the Encryption mode field.

Best effort

Strong encryption required

Select OK.

Select Apply.

Muting Participants on Joining a Conference

Procedure

Step 1

Step 2

Select Configuration.

Select Conferences.

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How to Customize Services

Step 3

Step 4

Step 5

Step 6

Step 7

Locate the Services list section.

Locate the service that you want to modify in the Services list section or select Add new service.

Select More.

Select Auto mute joining participant to instruct the Cisco Unified Videoconferencing 5200 Series

MCU to initially mute all participants joining the conference.

Once the conference begins, the conference Moderator can unmute selected participants. This is useful for lectures.

(Optional) Deselect Auto mute first joining participant to instruct the Cisco Unified

Videoconferencing 5200 Series MCU to initially mute all conference participants except the first participant that joins the conference.

Select OK.

Select Apply.

Step 8

Step 9

Automatically Reconnecting Conference Participants

You can instruct the Cisco Unified Videoconferencing 5200 Series MCU to automatically call disconnected terminals to attempt a reconnection.

The Cisco Unified Videoconferencing 5200 Series MCU attempts reconnection three times.

Procedure

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Step 8

Select Configuration.

Select Conferences.

Locate the Services list section.

Locate the service that you want to modify in the Services list section or select Add new service.

Select More.

Select Automatically reconnect dropped participants.

Select OK.

Select Apply.

Configuring PIN Settings

You can define a policy for the use of PINs for accessing a conference.

PINs can contain up to 32 characters.

Procedure

Step 1

Step 2

Select Configuration.

Select Conferences.

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How to Customize Services

Step 3

Step 4

Step 5

Step 6

Step 7

Step 8

Step 9

Locate the Services list section.

Locate the service that you want to modify in the Services list section or select Add new service.

Select More.

Select Force conference PIN protection if you want the user to enter a PIN when creating or entering a conference using this service.

Select Ask for conference PIN on invite if you want invitees to enter a PIN when they join a conference.

Leave deselected if you want only dial-in participants to enter the conference PIN.

Select OK.

Select Apply.

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6

Configuring Interactive Response Messages for the Cisco Unified Videoconferencing 5200 Series

MCU

Setting a Text Overlay Language, page 6-1

How to Manage Audio Messages, page 6-1

Setting a Text Overlay Language

Procedure

Step 1

Step 2

Step 3

Step 4

Step 5

Select Configuration.

Select Customization.

Locate the Video display messages section.

Select the required language.

Set to English by default.

Select Apply.

How to Manage Audio Messages

Saving All Audio Messages, page 6-2

Uploading Individual Audio Messages, page 6-2

Uploading Audio Messages, page 6-3

Available Cisco Unified Videoconferencing 5200 Series MCU Messages, page 6-3

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Chapter 6 Configuring Interactive Response Messages for the Cisco Unified Videoconferencing 5200 Series MCU

Saving All Audio Messages

You can save all audio messages currently in use on the Cisco Unified Videoconferencing 5200 Series

MCU and download them to your computer in a single zip file.

Procedure

Step 1

Step 2

Step 3

Step 4

Select Configuration.

Select Customization.

Locate the Audio messages section.

Select Save next to the Save messages pack file field to save the zip file containing the audio messages to a specified location on your computer.

Uploading Individual Audio Messages

You can upload individual audio messages from your computer to the Cisco Unified Videoconferencing

5200 Series MCU.

Files must be in the following formats:

.wav file

G.711 (CCITT)

µ-Law

8-bit

Sampling rate 8 kHz

Mono

Procedure

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Step 8

Step 9

Select Configuration.

Select Customization.

Locate the Audio messages section.

Locate the Message files section.

Locate the audio message that you want to save.

Select the arrow in the Review column.

Select Browse.

Navigate to the file that you want to save and select Save.

Select Apply.

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How to Manage Audio Messages

Uploading Audio Messages

You can upload audio message packs from your computer to the Cisco Unified Videoconferencing 5200

Series MCU.

Files must be in the following formats:

.wav file

G.711 (CCITT)

µ-Law

8-bit

Sampling rate 8 kHz

Mono

Note

The maximum file size is 3Mb.

Procedure

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Select Configuration.

Select Customization.

Locate the Audio messages section.

Locate the Messages pack section.

Select Browse in the Update messages pack file field and navigate to the message pack file that you want to upload.

Select Open.

Select Apply.

Available Cisco Unified Videoconferencing 5200 Series MCU Messages

Table 6-1 Cisco Unified Videoconferencing 5200 Series MCU Audio

Messages

Message Name Recorded Message

Connected indication

Sound

Enter meeting

PIN

Thank you for attending the meeting. Enter the meeting PIN followed by the pound sign.

Displayed

Message Played for...

Single participant

Enter PIN code Single participant

Played when...

a participant first connects to a meeting a participant connects to a PIN-protected meeting (played after the Connected indication sound)

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Chapter 6 Configuring Interactive Response Messages for the Cisco Unified Videoconferencing 5200 Series MCU

Message Name Recorded Message

Wrong PIN, disconnecting

Wrong PIN, enter a valid one.

First participant in meeting

First participant and moderator

New participant joined

Incorrect PIN.

Disconnecting.

Incorrect PIN. Enter the correct PIN followed by the pound sign.

Incorrect PIN code. Enter

PIN code.

Thank you for attending the meeting. You are the first participant. Please hold.

Thank you for attending the meeting. You are the first participant. You have moderation privileges.

Tone

Participant left Tone

Displayed

Message

Incorrect PIN code.

Disconnecting

Played for...

Single participant

Single participant

Played when...

a participant tries to join a PIN-protected meeting after entering the wrong PIN three times in a row a participant tries to join a PIN-protected meeting after entering the wrong PIN (less than three times in a row)

Single participant the first participant joins the meeting (after the Connected

Indication and the Enter meeting PIN messages)

Single participant the first participant joined the meeting using the moderator

PIN instead of the meeting PIN

All participants a new participant has joined the meeting

All participants a participant has left the meeting

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7

Managing Cisco Unified Videoconferencing 5200

Series MCU Events

Available Cisco Unified Videoconferencing 5200 Series MCU Events, page 7-1

Viewing the Events Log, page 7-6

Viewing the Alarms Log, page 7-6

Viewing Security Events, page 7-6

Setting Event Security Levels, page 7-6

Sending a Trap on a Specified Event, page 7-7

Viewing Event Descriptions, page 7-7

Viewing Alarm History, page 7-8

Using the Event Display Filter, page 7-8

Available Cisco Unified Videoconferencing 5200 Series MCU

Events

Table 7-1 lists trap event indications by category.

Table 7-2 lists trap event indications by ID number.

Category

Info

Info

Info

Info

ID

1

2

3

4

Table 7-1

Type

Power up

Link down

Link up

Cisco Unified Videoconferencing 5200 Series MCU Events by

Category

Power down

Trap is sent when...

The Cisco Unified Videoconferencing 5200

Series MCU has begun operation.

The Cisco Unified Videoconferencing 5200

Series MCU is shutting down.

Standard SNMP MIB trap indicating that the network connection is down with details about the cause and time of connection loss.

Standard SNMP MIB trap indicating that the network connection has been reestablished.

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7-2

Category

Info

Info

Info

Info

Info

Info

Info

Info

ID

7

Info 33

Alarm

Alarm

Alarm

Alarm

Alarm

Alarm

Alarm

8

10

16

17

18

19

27

6

9

11

12

15

31

32

Type

Warm start

Cold start

Trap is sent when...

The Cisco Unified Videoconferencing 5200

Series MCU has been reset via the Administrator interface.

The Cisco Unified Videoconferencing 5200

Series MCU has been reset using the button on the front panel.

CPU usage disconnection

General alarm

Corrupt web data

Incompatible sw burn attempt

CPU usage reaches the 90 percent threshold set in the Cisco Unified Videoconferencing 5200 Series

MCU.

A call disconnects for a reason other than normal, busy, or no answer.

A system failure is detected.

Corrupt web files are present in the Cisco Unified

Videoconferencing 5200 Series MCU.

An attempt to burn a version of the Cisco Unified

Videoconferencing 5200 Series MCU software onto incompatible hardware occurs.

MP registration blocked The media processor registration to the

Cisco Unified Videoconferencing 5200 Series

MCU failed.

TFTP connection failed The Cisco Unified Videoconferencing 5200

Series MCU fails to connect to a Cisco TFTP server.

set in the Cisco Unified Videoconferencing 5200

Series MCU.

state change

Ethernet state change

MP connection

Cisco Unified Videoconferencing 5200 Series

MCU with the gatekeeper.

The network returns after going down. Indicates the time at which the network was restored.

Communication with a registered media processor has broken.

Network problem

Hot swap

A problem occurs on the network.

A blade has been removed from the Cisco Unified

Videoconferencing 5200 Series chassis under power or inserted into the Cisco Unified

Videoconferencing 5200 Series chassis under power.

Over heating The configured temperature thresholds for the device are exceeded. Overheating can cause serious damage to the functioning of the device.

A problem occurs with one of the chassis fans.

Fan problem

Power supply problem A problem occurs with one of the power supply units.

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Available Cisco Unified Videoconferencing 5200 Series MCU Events

Category

Security

Security

ID

14

20

Type Trap is sent when...

Service table changed The service table has been modified.

User logged in A user successfully logs in to the system via the web interface.

Security

Security

21

22

User logged out A user logs out of the system via the web interface.

Authentication failed A user tries to log in to the web interface and authentication fails.

Security

Security

Security

Security

Security 28 Audio uploaded

Security

23

24

25

26

29

Configuration changed A configuration change is uploaded from the web interface.

Configuration export Configuration is exported via the web interface.

Configuration import

User account locked

Version update

Configuration is imported via the web interface.

A user account is disabled.

A user uploads a new set of audio messages via configuration > Customization > Audio messages

> Update messages pack file, or a user modifies an existing message file.

A user selects the Update software option via the

icon.

Security 30 Default A user selects the Restore factory defaults option restored via the icon.

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Table 7-2 Cisco Unified Videoconferencing 5200 Series MCU Events by ID

Category

Info

Info

ID

1

2

Type

Power up

Power down

Trap is sent when...

The Cisco Unified Videoconferencing 5200

Series MCU has begun operation.

The Cisco Unified Videoconferencing 5200

Series MCU is shutting down.

Info

Info

3

4

Link down

Link up

Alarm 5 Gatekeeper A change occurs in the registration status of the state change Cisco Unified Videoconferencing 5200 Series

MCU with the gatekeeper.

Alarm 6 Ethernet state change The network returns after going down. Indicates the time at which the network was restored.

Info 7 Warm start

Standard SNMP MIB trap indicating that the network connection is down with details about the cause and time of connection loss.

Standard SNMP MIB trap indicating that the network connection has been reestablished.

Info 8 Cold start

The Cisco Unified Videoconferencing 5200

Series MCU has been reset via the Administrator interface.

The Cisco Unified Videoconferencing 5200

Series MCU has been reset using the button on the front panel.

Alarm 9 MP with a registered media processor has broken.

Info 10 Cpu usage

Alarm

Alarm

11

12

Network problem

Hot swap

CPU usage reaches the 90 percent threshold set in the Cisco Unified Videoconferencing 5200 Series

MCU.

A problem occurs on the network.

A blade has been removed from the Cisco Unified

Videoconferencing 5200 Series chassis under power or inserted into the Cisco Unified

Videoconferencing 5200 Series chassis under power.

Info 13 Abnormal disconnection

Security

Alarm

14

15

Service table changed

Over heating

A call disconnects for a reason other than normal, busy, or no answer.

The service table has been modified.

The configured temperature thresholds for the device are exceeded. Overheating can cause serious damage to the functioning of the device.

Info

Info

Info

16

17

18

General alarm

Corrupt web data

Incompatible sw burn attempt

A system failure is detected.

Corrupt web files are present in the Cisco Unified

Videoconferencing 5200 Series MCU.

An attempt to burn a version of the Cisco Unified

Videoconferencing 5200 Series MCU software onto incompatible hardware occurs.

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Category

Info

Security

Security

Security

ID

19

20

21

22

Type Trap is sent when...

MP registration blocked The media processor registration to the

Cisco Unified Videoconferencing 5200 Series

MCU failed.

User logged in A user successfully logs in to the system via the web interface.

User logged out A user logs out of the system via the web interface.

Authentication failed A user tries to log in to the web interface and authentication fails.

Security 23 Configuration changed A configuration change is uploaded from the web interface.

Security 24 Configuration Configuration is exported via the web interface.

Security 25

Security 26

Configuration

User account locked

Configuration is imported via the web interface.

A user account is disabled.

Security 28 Audio uploaded

Series MCU fails to connect to a Cisco TFTP server.

A user uploads a new set of audio messages via configuration > Customization > Audio messages

> Update messages pack file, or a user modifies an existing message file.

Security 29 Version update

Security 30 Default A user selects the Restore factory defaults option restored via the icon.

Alarm 31 Fan problem A problem occurs with one of the chassis fans.

Alarm 32

A user selects the Update software option via the

icon.

Info 33

Power supply problem A problem occurs with one of the power supply units.

Low memory Memory usage reaches the 90 percent threshold set in the Cisco Unified Videoconferencing 5200

Series MCU.

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Viewing the Events Log

Viewing the Events Log

The Cisco Unified Videoconferencing 5200 Series MCU displays up to 100 events.

Procedure

Step 1

Step 2

Select Events.

Select All.

Viewing the Alarms Log

Procedure

Step 1

Step 2

Select Events.

Select Alarms.

Viewing Security Events

Procedure

Step 1

Step 2

Select Events.

Select Security.

Setting Event Security Levels

Procedure

Step 1

Step 2

Step 3

Select Events.

Select All, Alarms or Securityand select the link in the Type column for the event that you want to configure, or

Select All and select the icon.

Select the arrow in the Review column for the event that you want to modify.

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Sending a Trap on a Specified Event

Step 4

Step 5

Step 6

Select an option from the list in the Severity column.

Cleared—One or more previously reported alarms have been cleared.

Info—Notification of a non-erroneous event.

Critical—A service-affecting event has occurred and requires immediate corrective action.

Major—A service-affecting event has occurred and requires corrective action to prevent the condition becoming more serious.

Minor—A non-service-affecting event has occurred and requires corrective action to prevent the condition becoming more serious.

Warning—A potential or impending service-affecting event has been detected, but no significant events have occurred yet. Action should be taken to further diagnose and correct the problems to prevent the condition becoming more serious.

Select Apply.

Select Close.

Sending a Trap on a Specified Event

Procedure

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Select Events.

Select All, Alarms or Security.

Select the link in the Type column for the event that you want to configure or select the icon.

Select the arrow in the Review column for the event that you want to modify.

Select the box in the Trapped column.

Select Apply.

Select Close.

Viewing Event Descriptions

Procedure

Step 1

Step 2

Step 3

Select Events.

Select All, Alarms or Security.

Select the icon in the Info column for the event description that you want.

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Viewing Alarm History

Viewing Alarm History

Procedure

Step 1

Step 2

Step 3

Select Events.

Select Alarms.

Select the Show history box.

When Show history is selected, the Alarms tab displays all alarm events.

When Show history is deselected, the Alarms tab displays only alarm events that are still current.

Using the Event Display Filter

Procedure

Step 1

Step 2

Step 3

Step 4

Step 5

Select Events.

Select All.

Select Filter settings.

Select the information that you want to display on the events log.

Select Apply.

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C H A P T E R

8

Managing Cisco Unified Videoconferencing 5200

Series MCU User Profiles

Cisco Unified Videoconferencing 5200 Series MCU User Types, page 8-1

Viewing User Profiles, page 8-2

Adding a User Profile, page 8-2

Modifying a User Profile, page 8-3

Enabling a User Profile, page 8-3

Removing a User Profile, page 8-3

Cisco Unified Videoconferencing 5200 Series MCU User Types

Users must have authorization to access the Cisco Unified Videoconferencing 5200 Series MCU.

Users are either Administrators or Operators.

Table 8-1

describes each access level.

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Viewing User Profiles

Access Level

Administrator

Operator

Table 8-1 Cisco Unified Videoconferencing 5200 Series MCU Access

Levels

Privileges

Full access to the Cisco Unified Videoconferencing 5200 Series MCU

Administrator interface.

Full Operator-level access to the Conference Control interface.

Telnet access to the Cisco Unified Videoconferencing 5200 Series MCU.

You can assign Administrator authorization to up to ten users.

Access to the Conference Control interface using the Create Conference window.

Access to view details of all conferences hosted on the Cisco Unified

Videoconferencing 5200 Series MCU and to cascaded conferences hosted on participating Cisco Unified Videoconferencing 5200 Series MCU.

Ability to create a new conference from the Conference Control access window, the Create Conference window, or the Conference Control interface.

Moderator-level access to all conferences while moderator controls are simultaneously held by other users.

Ability to invite other participants to a conference.

You can assign Operator authorization to up to 50 users.

Viewing User Profiles

Procedure

Step 1

Step 2

Select Users.

Select the arrow in the Review column for the user profile you want to view.

Adding a User Profile

Procedure

Step 1

Step 2

Step 3

Step 4

Step 5

Select Users.

Select Add new user.

Select an authority level for the new user—Administrator or Operator.

Enter a password and confirm it.

Select Apply.

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Modifying a User Profile

Modifying a User Profile

Procedure

Step 1

Step 2

Step 3

Step 4

Select Users.

Select the arrow in the Review column for the user profile you want to modify.

Modify the required settings.

Select Apply.

Enabling a User Profile

You must enable a user profile before that user can access the Cisco Unified Videoconferencing 5200

Series MCU web user interface.

Procedure

Step 1

Step 2

Step 3

Select Users.

Select the Active box for the user profile you want to enable.

Select Apply.

Removing a User Profile

Procedure

Step 1

Step 2

Step 3

Step 4

Select Users.

Select the arrow in the Review column for the user profile you want to remove.

Select Delete.

Select Yes in the message that appears.

The user profile is removed from the authorized users list.

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9

Configuring Advanced Maintenance Settings for the Cisco Unified Videoconferencing 5200 Series

MCU

Backing Up Your Cisco Unified Videoconferencing 5200 Series MCU Configuration, page 9-1

Restoring Your Cisco Unified Videoconferencing 5200 Series MCU Configuration, page 9-2

Restoring Factory Default Settings, page 9-2

How to Work with Advanced Commands for the Cisco Unified Videoconferencing 5200 Series

MCU, page 9-3

How to Manage Cisco Unified Videoconferencing 5200 Series MCU Software, page 9-7

Restarting the Cisco Unified Videoconferencing 5200 Series MCU, page 9-8

Contacting Customer Support, page 9-8

Viewing Active Conferences, page 9-9

Creating a New Conference, page 9-9

Backing Up Your Cisco Unified Videoconferencing 5200 Series

MCU Configuration

You can save Cisco Unified Videoconferencing 5200 Series MCU configuration settings to a file and then export this file to a storage device on your network. You can use the saved configuration file to restore the settings to the current Cisco Unified Videoconferencing 5200 Series MCU or to configure a similar Cisco Unified Videoconferencing 5200 Series MCU.

The exported file is a .zip file that includes a .val file and a .xml file.

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Restoring Your Cisco Unified Videoconferencing 5200 Series MCU Configuration

Procedure

Step 1

Step 2

Step 3

Select the icon.

Select Backup configuration.

Save the configuration settings file to your chosen location.

The .zip extension is automatically appended to the file name.

Restoring Your Cisco Unified Videoconferencing 5200 Series

MCU Configuration

You can import the settings of a saved Cisco Unified Videoconferencing 5200 Series MCU configuration file from a storage device on your network. You can use the saved configuration file to restore the settings to the current Cisco Unified Videoconferencing 5200 Series MCU or to configure another

Cisco Unified Videoconferencing 5200 Series MCU.

The imported file is a .zip file that includes a .val file and a .xml file.

Procedure

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Select the icon.

Select Restore configuration.

Select Browse.

Navigate to and select the configuration file (.zip) you want to import.

Select Restore.

Select Continue to upload the new configuration settings.

The restore procedure causes all current configuration to be permanently lost.

The system shuts down for a few minutes and then restarts automatically.

All active conferences are disconnected.

Select OK to complete the restore procedure.

Step 7

Restoring Factory Default Settings

Procedure

Step 1

Step 2

Select the icon.

Select Restore factory defaults.

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Step 3

Step 4

Select Continue to upload the new configuration settings, or select Cancel to abort the restore procedure.

The restore procedure causes all current configuration to be permanently lost.

The system shuts down for a few minutes and then restarts automatically.

All active conferences are disconnected.

Select OK to complete the restore procedure.

How to Work with Advanced Commands for the Cisco Unified

Videoconferencing 5200 Series MCU

You can send text-based commands used for the enhanced control of the Cisco Unified

Videoconferencing 5200 Series MCU.

Note

We recommend that only advanced users or users who have consulted with Cisco Customer Support perform actions involving advanced commands.

Viewing Available Advanced Commands, page 9-3

Modifying Advanced Commands, page 9-6

Sending Advanced Commands, page 9-7

Viewing Available Advanced Commands

Table 9-1 lists all available advanced commands.

Procedure

Step 1

Step 2

Select the icon.

Select Advanced parameters.

Table 9-1 List of Available Advanced Commands

Command

H323 RAS port number

H323 SIG port number

Registration mode

String

h323rasport h323sigport h323gkregmode

Description

Sets the H.323 RAS port number.

Sets the H.323 Signaling port number.

Parameters

SIP support video fast update sipsupportvfu disable enable

Default

1719

1720

Enabled

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Default

3000

Command

Minimal new speaker interval

String

minnewspeakerin terval

Description

Sets the minimum length of time (in milliseconds) an attendee must wait before becoming the active speaker.

Parameters

disable Enable DTMF conference control

Register conference ID dtmfconferencec ontrolenable mcuregisterconfn ame

Participants join conference policy mcujoinpolicy All

Invite Only

External conference policy authorization externalconferenc eauthorization

Registers conference ID

(on the Gatekeeper or

SIP server).

enable disable enable

None

Notify

Authorize

Unit location

SNMP read password

SNMP write password

H.323 status show boardlocation Indicates where the unit is physically located.

String snmpreadpasswor d

SNMP read community String snmpwritepasswo rd

SNMP write community String h323statusshow Prints a snapshot of

H.323 stack-related information.

H.323 stack show h323stackshow Enables H.323 stack prints.

H.323 stack hide h323stackhide Disables H.323 stack prints.

SIP status show sipstatusshow

SIP stack show

SIP stack hide sipstackshow sipstackhide

Prints a snapshot of SIP stack-related information.

Enables SIP stack prints.

Disables SIP stack prints.

H.239 Live Mode h239livemode

H.239 Duo Video h239duovideo disable enable disable enable

H.323 stack printing is disabled by default.

SIP stack printing is disabled by default.

Enabled

Disabled

Enabled

Enabled

All

None

None

RVGET2

RVSET2

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Command String

Unit Notify Level notifylevel

Waiting Room

Indication

Timeout setwaitingroomin dtimeout

Display Cascaded

Endpoint Name cascadedisplayen dpointname

Description Parameters

Sets the Cisco Unified

Videoconferencing 5200

Series MCU log notify level filter

Fatal—Cisco Unified

Videoconferencing

5200 Series MCU cannot continue to provide service

(unrecoverable error).

Error—User functionality problem

(for example, call connect failure or no resources available).

Warning—User functionality problem but the Cisco Unified

Videoconferencing

5200 Series MCU can continue to provide service.

Info—Status prints for

Customer Support use.

Default

Debug 3

Advanced—Like Info but more detailed.

Debug 1 through

Debug 4—Debug levels.

Indicates the length of time (in milliseconds) between waiting room announcements.

When enabled, the text overlay on the subframe from the slave conference is the endpoint name.

disable enable

Enabled

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Command

Handle DTMF

After Notification

DTMF

Forwarding

Target

String

handledtmfaftern otification dtmfforwardto

Description

Indicates the target of

DTMF forwarding.

Parameters

Instructs the

Cisco Unified

Videoconferencing 5200

Series MCU to send

DTMF signals to an external server and other specified destinations.

no—Cisco Unified

Videoconferencing

5200 Series MCU sends DTMF signals to the external server only.

yes—Cisco Unified

Videoconferencing

5200 Series MCU sends DTMF signals to the external server and to the destination set by the DTMF forwarding advanced command.

to all—All endpoints in the conference.

to gateways—To gateways only.

Default

None

DTMF Detection

Before

Authentication to none—DTMF is disabled.

dtmfalwaysopen disable enable

CS Logging cslog Display Customer

Support-relevant logs.

start stop status

Enabled

Modifying Advanced Commands

Procedure

Step 1

Step 2

Step 3

Step 4

Step 5

Select the icon.

Select Advanced parameters.

Select the arrow in the Review column for the advanced command that you want to modify.

Modify the value for the parameter in the Value field.

Select Apply.

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Sending Advanced Commands

Procedure

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Select the icon.

Select Advanced parameters.

Locate the CLI section and select More.

Enter a command in the Command field.

Enter a parameter value for the command (where applicable) in the Parameter field.

Enter a value for the parameter (where applicable) in the Value field.

Select Execute.

How to Manage Cisco Unified Videoconferencing 5200 Series

MCU Software

Upgrading Cisco Unified Videoconferencing 5200 Series MCU Software, page 9-7

Restoring a Previous Software Version, page 9-8

Upgrading Cisco Unified Videoconferencing 5200 Series MCU Software

Procedure

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Select the icon.

Select Update software.

Select Browse and navigate to required Cisco Unified Videoconferencing 5200 Series MCU upgrade package.

Select Update.

The system shuts down for a few minutes and then restarts automatically.

All active conferences are disconnected.

Select Continue.

As soon as the update process has finished, the Cisco Unified Videoconferencing 5200 Series MCU reboots and reloads with the new software version.

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Restarting the Cisco Unified Videoconferencing 5200 Series MCU

Restoring a Previous Software Version

Procedure

Step 1

Step 2

Step 3

Step 4

(Recommended) Save the current MCU custom configuration by performing these steps:

a.

In the web MCU web user interface, select the maintenance icon .

b.

Select Backup configuration and save the generated .zip file.

In the web MCU web user interface, select the maintenance icon .

Select Rollback software.

After reset, the previous relaese is installed on the MCU.

The downgrade process returns the the MCU configuration back to the previous version—with the values used prior to the last upgrade.

Note

Do not import the saved configuration to the MCU, after the downgrade. An older version of the MCU configuration might not support the new configuration values.

Restarting the Cisco Unified Videoconferencing 5200 Series

MCU

Procedure

Step 1

Step 2

Step 3

Select the icon.

Select Restart unit.

The system shuts down for a few minutes and then restarts automatically.

All conferences are disconnected.

Select Continue.

Contacting Customer Support

Procedure

Step 1

Step 2

Select the icon.

Select Contact Customer Support.

The Contacting Customer Support window displays the Customer Support contact details.

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Viewing Active Conferences

Step 3

(Optional) Select Create to create a snapshot file of bundled logs and configuration files which you can send to Cisco Customer Support for debugging purposes.

The snapshot file contains the last 24 hours of Cisco Unified Videoconferencing 5200 Series MCU activity and is approximately 10 MB in size, depending on the amount of traffic. The snapshot file contains the following information about the Cisco Unified Videoconferencing 5200 Series MCU system:

Inventory file

Configuration files

Log files for the previous 24 hours

All initialization log files

All exception log files

Events and alarms logs

Viewing Active Conferences

Procedure

Step 1

Step 2

Select Manage Conferences.

Select the link in the Conference ID column for the conference you want to view.

Creating a New Conference

Procedure

Step 1

Step 2

Step 3

Select Manage Conferences.

Select the icon.

Follow the procedure described in the “Create a New Meeting” section in the User Guide for Cisco

Unified Videoconferencing 5000 Series MCU .

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