NetClock 9400 Series QuickStart Guide Rev A

NetClock 9400 Series
TM
TM
Time and Frequency Synchronization System
QuickStart Guide
1209-5000-0051 Rev B, January 2012
Contents
Introduction .............................................................................................................................. 1
About This Document ................................................................................................................................ 1
Safety......................................................................................................................................................... 1
Installation ................................................................................................................................ 3
Unpacking .................................................................................................................................................. 3
Disable DHCP Using Front Panel ............................................................................................................. 5
Enter IP Address and Subnet Mask .......................................................................................................... 5
Enter Gateway Address............................................................................................................................. 6
NetClock Model 9489 Setup .................................................................................................... 8
Network Configuration using Serial Cable Connection ............................................................................. 8
Network Configuration using a Crossover Cable ...................................................................................... 8
Network Configuration via Setting a Temporary IP Address Remotely .................................................... 9
Troubleshooting......................................................................................................................11
Power....................................................................................................................................................... 11
No Network Connection........................................................................................................................... 11
NetClock Does not Sync with GPS ......................................................................................................... 11
Technical and Customer Support ..........................................................................................12
NetClock 9400 Series
Spectracom Corporation
Introduction
Applications such as emergency communications centers require reliable timing to accurately synchronize
networks, systems, and devices and to log events with legally traceable time. Spectracom’s NetClock
9400 Series is ideally suited for delivering worldwide, split-second timing to mission critical systems.
NOTE:
If you are setting up a NetClock Model 9489, special installation steps are required. For details,
refer to the Section in this document titled “NetClock 9489 Setup”.
About This Document
This QuickStart Guide contains information and instructions that can be used to get your NetClock 9400
Series product up and running quickly by helping complete initial setup steps and common postinstallation configuration tasks.
Safety
Before beginning, carefully read the following important safety statements. Always ensure that you
adhere to any and all applicable safety warnings, guidelines, or precautions during installation and
operation of your product.
WARNING
Installation of this product is to be done by authorized service personnel only. This product
is not to be installed by the user/operator.
Installation of the equipment must comply with local and national electrical codes.
DO NOT OPERATE THIS EQUIPMENT WITH THE COVER OR BLANK PLATES
COVERING UNUSED OPTION CARD SLOTS REMOVED.
CAUTION
Electronic equipment is sensitive to Electrostatic Discharge (ESD).
precautions and safeguards when handling Spectracom equipment.
Observe all ESD
WARNING
The interior of this equipment does not have any user serviceable parts. Contact
Spectracom Technical Support if this equipment needs to be serviced.
This unit will contain more than one power source if both the AC and DC power options are
present. Turning off the rear panel power switch will not remove all power sources.
Ensure all power sources are removed from the unit prior to installing any option cards by
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NetClock 948x QuickStart Guide
Spectracom Corporation
NetClock 9400 Series
removing both the AC and DC power cords connected to the equipment.
Never remove the cover or blank option card plates with power applied to this equipment.
This equipment has Double Pole/Neutral Line Fusing on AC power.
WARNING
This equipment must be earth grounded. Never defeat the ground connector or operate the
equipment in the absence of a suitably installed earth ground connection. Contact the
appropriate electrical inspection authority or an electrician if you are uncertain that suitable
grounding is available.
The AC and DC power connectors of this equipment have a connection to the earthed
conductor of the AC and DC supply earthing conductor through the AC and DC power cords.
The AC source outlet must contain a protective earthing connection.
This equipment shall be connected directly to the AC power outlet earthing pin or DC supply
system earthing electrode conductor.
This equipment shall be located in the same immediate area (such as, adjacent cabinets) as
any other equipment that has a connection to the earthing conductor of the same AC or DC
supply circuit earthing conductor, and also the point of earthing of the AC or DC system. The
AC or DC system shall not be earthed elsewhere.
The DC supply source is to be located within the same premises as this equipment.
Switches or other disconnection devices shall not be in the earthed circuit conductor
between the AC and DC source and the point of the connection of the earthing electrode
conductor to NetClock’s AC and DC input power connectors earthing pin.
CAUTION
For continued protection against risk of fire, replace fuses only with same type and rating of
fuse.
Risk of explosion if battery is replaced by an incorrect type. Dispose of used batteries
according to the instructions.
NetClock 948x QuickStart Guide
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NetClock 9400 Series
Spectracom Corporation
Installation
Unpacking
A. Unpack and inspect the unit and accessories (retain all original packaging for use in return shipments
if necessary). Note: any options on the original purchase order have been preinstalled. The following
items are included with your NetClock:
•
•
•
•
•
Unit
AC Power Cord (if equipped)
Rack Mount Kit
QuickStart Guide
Purchased Optional Equipment
7
3
4
Figure 1-1: NetClock 9483 Front Panel
8
2
9
1
6
Slot 2
Slot 4
Slot 1
Slot 3
5
Figure 1-2: NetClock 9483 Rear Panel
NOTE:
3
Base NetClock Model 9483 units include AC input power, Ethernet and USB ports, 1PPS and
10 MHz outputs, IRIG & ASCII RS-232 output, ASCII RS-485 and relay / alarm outputs, and
GPS reference. Additional options may also be chosen (such as different oscillator types, or
option module cards that add enhanced functionality to the base NetClock unit).
NetClock 948x QuickStart Guide
Spectracom Corporation
NetClock 9400 Series
B. If installing the unit in a rack, install the rack-mount ears on the two sides of the front panel and mount
the unit in a standard 19 inch rack cabinet. The unit is intended to be installed in the upright
orientation only. The unit should be mounted so the front panel interface keys are to the left of the
display area. Detailed rack mounting instructions are available in the NetClock Instruction Manual.
C. Connect the AC power cord to the AC input [Figure 1-2 (1)] on the rear panel and AC power source
outlet. If rear panel DC port [Figure 1-2 (8)] is available, connect DC power if desired.
NOTE:
DC power is an option chosen at time of purchase. Different DC power input options are
available. Review the DC power requirement chosen prior to connecting DC power. Detailed
AC and DC power connection instructions are available in the NetClock 9400 Series Instruction
Manual.
D. Turn rear panel power switch [Figure 1-2 (2)] on and observe the Power LED illuminates and the
LCD display [Figure 1-1 (3)] illuminates and displays the current settings after approximately 2
minutes.
E. Obtain the following network information from your network administrator before continuing:
Is DHCP enabled?
Yes / No (if yes, continue to step G.)
Available IP Address
Subnet mask
Gateway Address
Available IP Address: This is the unique address assigned to the NetClock unit by the network
administrator. The default static IP address of the NetClock is 10.10.201.1.
Gateway IP Address: The gateway/router address is needed if communication to the NetClock is
made outside the local network. By default, the gateway is disabled.
Subnet Mask: The subnet mask defines the number of bits taken from the IP address that
are used in the network portion. The number of network bits used in the net
mask can range from 8 to 30 bits.
F. If your network does not support DHCP, use the front panel [Figure 1-1 (7)] to input the static IP,
subnet mask, and gateway values.
NetClock 948x QuickStart Guide
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NetClock 9400 Series
Spectracom Corporation
Disable DHCP Using Front Panel
NOTE:
To select a menu item, press the
key after highlighting it using the arrow keys.
Press the
key.
Using the arrow keys, navigate and select the DHCP option (Home
The display will show O=On and N=On.
•
•
•
NOTE:
Netv4
DHCP).
The O data is the current setting and the N data is the new setting. You can only change the N
setting in all menus.
•
Select N=On and press the down arrow to change the selection to N=Off.
•
Press the
key once to enter the setting, then a second time to apply the new setting.
Enter IP Address and Subnet Mask
5
•
•
Still on the Home Netv4 menu, select the IP Addr option (Home Netv4 IP Addr).
Change N=000.000.000.001/16 to assign the static IP address and subnet mask.
•
Press the
key once to enter the setting, then a second time to apply the new setting.
Network Bits
Equivalent Netmask
Network Bits
Equivalent Netmask
30
255.255.255.252
18
255.255.192.0
29
255.255.255.248
17
255.255.128.0
28
255.255.255.240
16
255.255.0.0
27
255.255.255.224
15
255.254.0.0
26
255.255.255.192
14
255.252.0.0
25
255.255.255.128
13
255.248.0.0
24
255.255.255.0
12
255.240.0.0
23
255.255.254.0
11
255.224.0.0
22
255.255.252.0
10
255.192.0.0
21
255.255.248.0
9
255.128.0.0
NetClock 948x QuickStart Guide
Spectracom Corporation
NetClock 9400 Series
20
255.255.240.0
19
255.255.224.0
8
255.0.0.0
Enter Gateway Address
•
•
Still on the Home Netv4 menu, select the Gateway option (Home
Change the N=Off to N=On.
Netv4
Gateway).
•
•
Press the
key once to enter the setting, then a second time to apply the new setting.
The display will change, allowing you to input an address at N=000.000.000.001. Enter the
gateway address here.
•
•
Press the
key once to enter the setting, then a second time to apply the new setting.
After all addresses are entered, press the X key three times to return to the main display. It
should resemble the following example:
Spectracom
eth0
192.168.100.12/12 S
DG4=01:23:45:67:89:ab
rd
Where the 3 line is the IP address and Subnet Mask you entered and DG4 is the MAC address.
NOTE:
The remainder of the initial configuration will be performed using the product web interface.
G. Determine whether configuration will be done from a computer attached to the network, or from a
computer connected directly to the NetClock unit. For management from a computer attached to the
network, connect a standard Ethernet cable to the Ethernet port [Figure 1-2 (6)] on the NetClock rear
panel. For management from a standalone computer, connect a crossover cable between the
computer and the Ethernet port [Figure 1-2 (6)] on the NetClock rear panel. Verify the green link light
on the Ethernet port is illuminated.
NOTE:
Typical installations include GPS. If GPS will not be used, continue with step J.
H. Install the GPS antenna, surge suppressor, antenna cabling, and GPS preamplifier if required (see
Antenna Installation Reference shipped with Model 8225 Antenna).
I.
Install the GPS antenna, surge suppressor, antenna cabling, and GPS preamplifier if required (see
Antenna Installation Reference shipped with Model 8225 Antenna).
J. Connect to the NetClock unit using a web browser (such as Mozilla Firefox or Internet Explorer) by
entering the static IP address or the IP address assigned by DHCP to the NetClock into your
browser’s address bar. You can now use a web browser to configure the NetClock unit via the
product web interface.
NetClock 948x QuickStart Guide
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NetClock 9400 Series
NOTE:
Spectracom Corporation
The default username and password are:
Username: spadmin
Password: admin123
K. Verify the NetClock front panel Sync lamp is green. If using GPS, verify that GPS is the sync source
by viewing the Selected Time Reference Source in the table under Time and Frequency Status.
The Selected Time Reference Source for GPS is gps0. Initial synchronization may take up to 35
minutes (approximately) when used in the default stationary GPS operating mode.
L. Connect the NetClock to wall display clocks and other peripheral devices as needed.
NOTE:
For details on specific configurations and options, refer to the NetClock Instruction Manual.
M. Unless you are using DNS in conjunction with DHCP (with the client configured using the NTP
server’s hostname instead of IP address), DHCP must be disabled and the IP address must be
changed to a static address once the NetClock is properly configured. Failure to do this will result in
a loss of time synchronization if the DHCP server assigns a new IP address to the NetClock. Verify
your setup before synchronizing the network PCs via NTP.
N. Synchronize the network PCs via NTP using the Ethernet port as desired. For a detailed description
of synchronizing Windows PCs, configuration and troubleshooting documents are available from the
Support Library section of the Spectracom website at www.spectracomcorp.com.
O. Review your security configuration settings (refer to the NetClock Instruction Manual for additional
details.)
P. During the initial configuration process, it may be necessary to power down or restart the unit. In this
case, a ‘halt’ command should be issued prior to removing power from the unit. Failure to do so
may cause the NetClock unit to take longer to boot on the next power up cycle. After the ‘halt’
command is issued via the NetClock web interface or front panel, wait until the LCD reads ‘Power
off NetClock’ before removing power.
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NetClock 948x QuickStart Guide
Spectracom Corporation
NetClock 9400 Series
NetClock Model 9489 Setup
NOTE:
By default, DHCP is disabled on the NetClock 9489 unit, and it ships with a default IP address
of 10.10.201.1. As the NetClock 9489 does not include a front panel LED or LCD that can
display status information, it is important to read the following sections carefully in order to
successfully determine or configure a NetClock 9489’s network settings. This can be achieved
via one of the following methods:
•
•
•
Configuration via serial cable connection
Configuration via crossover cable
Configuring a temporary IP address remotely
Network Configuration using Serial Cable Connection
Connect a serial cable from your PC to the input on the front panel of the NetClock 9489. Open a
terminal emulator program (such as HyperTerminal, or equivalent), and use the following values to
establish a connection to the NetClock:
•
•
•
•
•
Bits per second:
Data bits:
Parity:
Stop bits:
Flow control:
9600
8
None
1
None
Once a serial connection has been established, log in to the NetClock as an administrator. Once logged
in, you may use the command line interface commands to configure network settings.
To setup a static IP address, netmask, and gateway, perform the following steps:
1. Enter “ip4set 0 address mask” using your static IP4 address and net mask
2. Enter “gw4set 0 gw_address” using your gateway address gw_address.
For additional details regarding available commands, refer to the NetClock 9400 Instruction Manual
section titled: “NetClock 9400 Series Commands”. Once you’ve determined or set the IP address, you
can then also login to the product web interface by entering the IP address into a web browser’s address
bar and logging into the NetClock as an administrator.
Network Configuration using a Crossover Cable
Turn on the NetClock 9489 with NO crossover cable plugged into the Ethernet port (note: once you apply
power, it may take up to two minutes for the system to fully boot).
Configure your PC’s network interface card (NIC) with an IP address on the same network as the
NetClock 9489’s default IP address (10.10.201.1). For example, configure the IP address of your PC’s
network interface card as 10.10.201.10, with a subnet mask of 255.255.255.0.
NetClock 948x QuickStart Guide
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NetClock 9400 Series
Spectracom Corporation
Connect a crossover cable from your PC to the Ethernet port of the NetClock unit. Once connected via
crossover cable, open a web browser and enter the NetClock’s default IP address (10.10.201.1) into
the browser’s address bar and login to the NetClock’s web interface as an administrator. Once logged in,
network settings for the NetClock can be configured from Network  General Setup.
Network Configuration via Setting a Temporary IP Address Remotely
If your network supports DHCP, your NetClock 9489 may have automatically been assigned an IP
address by a DHCP server. In this scenario, you can perform remote commands for initial network setup
by using the MAC address information of your NetClock 9489. This method also applies to statically
configured IP networks.
NOTE: Before beginning, ensure the following prerequisites are met:
•
•
If it is desired to configure the NetClock 9489 with a static IP address, it must be a unique IP
address not already assigned to another device via DHCP, or that has not already been statically
assigned to another device.
Ensure that the operator or administrator’s PC and the NetClock 9489 are on the same subnet,
and that the arp and ping commands can be issued from the workstation.
Complete the following steps:
1. From the rear panel of your NetClock 9489, locate the label displaying the MAC address of your
unit. Write down or record the MAC address information.
2. Login to the operator’s workstation and open a command prompt window.
3. Install the NetClock 9489 on your network and the same subnet as the workstation.
4. Power on the NetClock 9489 (wait for 2 minutes for the system to fully boot).
5. From the command prompt, issue the following commands:
From a Windows Operating System:
NOTE:
On Windows operating systems, you will need elevated privileges to execute these commands.
This can be accomplished using the “runas” command line program, or by holding CTRL +
Right-clicking the command prompt icon, and selecting “Run as Administrator”.
arp -s IP_ADDRESS MAC_ADDRESS
ping -l 408 IP_ADDRESS
Where “IP_ADDRESS” is the desired static IP address, and “MAC_ADDRESS” MAC address of your
NetClock 9489. For example:
arp -s 192.168.0.10 00-AA-11-BB-22-CC
ping -l 408 192.168.0.10
From a UNIX or GNU/Linux Operating System:
NOTE:
9
You must have administrative / root privileges to execute these commands.
NetClock 948x QuickStart Guide
Spectracom Corporation
NetClock 9400 Series
sudo arp -s IP_ADDRESS MAC_ADDRESS
sudo ping -s 408 IP_ADDRESS
Where “IP_ADDRESS” is the desired static IP address, and “MAC_ADDRESS” is the MAC address of your
NetClock 9489. For example:
arp -s 192.168.0.10 00:AA:11:BB:22:CC
ping -s 408 192.168.0.10
NOTE:
You must complete this process within 5 minutes of the system booting, or else you will need to
restart the NetClock system, and then restart from step 4. This is a temporary IP address that
will not persist through power cycles.
6. Open a web browser and enter the NetClock’s IP address into the browser’s address bar to
access the NetClock web interface. Login as an administrator. Navigate to Network  General
Setup and set your permanent IP configuration and network settings.
NetClock 948x QuickStart Guide
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NetClock 9400 Series
Spectracom Corporation
Troubleshooting
This section covers common issues or problems that may occur during installation, configuration and
operation of your product.
Power
Two field replaceable fuses rated at 2 amps, fast blow, high interrupt, 250V (F 2A H 250V) [Figure 1-2
(9)] are available for AC power. In the event the unit does not power up with AC power, these fuses
should be tested. Remove AC power by disconnecting the AC power cord before testing fuses.
No Network Connection
•
•
•
If there is no network connection, verify steps E - G.
Attempt to ping the IP address of the NetClock from a computer on the network.
Verify that a proper IP address, subnet mask, and gateway values have been assigned to the
NetClock, or if using DHCP, try to use a static IP address on the network.
NetClock Does not Sync with GPS
For troubleshooting problems with GPS reception, please visit the Spectracom website at
www.spectracomcorp.com. From the main site navigation menu, select Support  FAQs and
Troubleshooting and refer to the GPS Reception Troubleshooting document.
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NetClock 948x QuickStart Guide
Spectracom Corporation
NetClock 9400 Series
Technical and Customer Support
If you have any technical issues, questions, or require further assistance regarding the usage of your
product, please contact Spectracom Technical Support via one of our regional service and support
centers.
USA www.spectracomcorp.com | techsupport@spectracomcorp.com | 1565 Jefferson Road, STE 460 |
Rochester, NY 14623 | +1.585.321.5800
FRANCE www.spectracom.fr | techsupport-France@spectracom.orolia.com | 3 Avenue du Canada |
91974 Les Ulis, Cedex | +33 (0)1 64 53 39 80
www.spectracom.co.uk | techsupport@spectracom.co.uk | 6A Beechwood | Chineham Park |
UK
Basingstoke, Hampshire, RG24 8WA | +44 (0)1256 303630
Document Revision History
Rev
ECN
Description
Date
A
2698
First version of QuickStart Guide for NetClock 9483 / 9400 Product
series.
September 2011
B
2827
Added updates that coincide with the release of NetClock Model 9489.
Additional corrections and document maintenance.
January 2012
NetClock 948x QuickStart Guide
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