User Manual - Gadget Guide Online

SM-G960F
SM-G960F/DS
SM-G965F
SM-G965F/DS
User Manual
English. 02/2018. Rev.1.0
www.samsung.com
Table of Contents
Basics
97Internet
99Email
100Camera
132Gallery
138 Always On Display
140 Edge screen
147 Multi window
153 Samsung Pay
156 Samsung Gear
157 Samsung Members
158 Samsung Notes
159Calendar
160 Samsung Health
167 Voice Recorder
169 My Files
169Clock
171Calculator
171 Game Launcher
174SmartThings
178 Sharing content
179 Samsung DeX
190 Connecting to an external display
191 Google apps
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6
Read me first
Device overheating situations and
solutions
10 Device layout and functions
16Battery
21 SIM or USIM card (nano-SIM card)
27 Memory card (microSD card)
31 Turning the device on and off
32 Initial setup
35 Samsung account
37 Transferring data from your previous
device
39 Understanding the screen
52 Notification panel
54 Entering text
Apps and features
57 Installing or uninstalling apps
59Bixby
85Phone
90Contacts
94Messages
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Table of Contents
Settings
242 Cloud and accounts
243 Samsung Cloud
245 Smart Switch
248Google
249Accessibility
249 General management
250 Software update
251 User manual
251 About phone
193Introduction
193Connections
194Wi-Fi
197Bluetooth
199 Data saver
200 NFC and payment
202 Mobile Hotspot and Tethering
203 SIM card manager (dual SIM
models)
204 More connection settings
207 Sounds and vibration
208 Dolby Atmos (surround sound)
208Notifications
209Display
210 Blue light filter
211 Changing the screen mode or
adjusting the display colour
212 Screen resolution
212Screensaver
213 Wallpapers and themes
213 Advanced features
215 Dual Messenger
216 Device maintenance
219Apps
219 Lock screen and security
221 Smart Lock
221 Intelligent Scan
224 Face recognition
226 Iris recognition
231 Fingerprint recognition
234 Samsung Pass
238 Secure Folder
Appendix
252Accessibility
270Troubleshooting
277 Removing the battery
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Basics
Read me first
Please read this manual before using the device to ensure safe and proper use.
• Descriptions are based on the device’s default settings.
• Some content may differ from your device depending on the region, service provider,
model specifications, or device’s software.
• Content (high quality content) that requires high CPU and RAM usage will affect the
overall performance of the device. Apps related to the content may not work properly
depending on the device’s specifications and the environment that it is used in.
• Samsung is not liable for performance issues caused by apps supplied by providers other
than Samsung.
• Samsung is not liable for performance issues or incompatibilities caused by edited
registry settings or modified operating system software. Attempting to customise the
operating system may cause the device or apps to work improperly.
• Software, sound sources, wallpapers, images, and other media provided with this device
are licensed for limited use. Extracting and using these materials for commercial or other
purposes is an infringement of copyright laws. Users are entirely responsible for illegal
use of media.
• You may incur additional charges for data services, such as messaging, uploading and
downloading, auto-syncing, or using location services depending on your data plan. For
large data transfers, it is recommended to use the Wi-Fi feature.
• Default apps that come with the device are subject to updates and may no longer be
supported without prior notice. If you have questions about an app provided with
the device, contact a Samsung Service Centre. For user-installed apps, contact service
providers.
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• Modifying the device’s operating system or installing softwares from unofficial sources
may result in device malfunctions and data corruption or loss. These actions are violations
of your Samsung licence agreement and will void your warranty.
• Depending on the region or model, some devices are required to receive approval from
the Federal Communications Commission (FCC). If your device is approved by the FCC,
you can view the FCC ID of the device. To view the FCC ID, launch the Settings app and
tap About phone → Status.
• Depending on the region, you can view the regulatory information on the device. To
view the information, launch the Settings app and tap About phone → Regulatory
information.
Maintaining water and dust resistance
Your device supports water- and dust-resistance. Follow these tips carefully to maintain the
water- and dust-resistance of your device. Failure to do so may result in damage to your
device.
• Do not immerse the device in fresh water deeper than 1.5 m or keep it submerged for
more than 30 minutes. If you immerse the device in any liquid other than fresh water,
such as salt water, ionised water, or alcoholic beverage, liquid will enter the device faster.
• Do not expose the device to water moving with force.
• If the device is exposed to fresh water, dry it thoroughly with a clean, soft cloth. If the
device is exposed to other liquids, such as salt water, ionised water, or alcoholic beverage,
rinse it with fresh water and dry it thoroughly with a clean, soft cloth. If you do not follow
these instructions, the device’s performance and appearance may be affected.
• If the device has been immersed in water or the microphone or speaker is wet, sound
may not be heard clearly during a call. After wiping the device with a dry cloth, dry it
thoroughly before using it.
• The touchscreen and other features may not work properly if the device is used in water.
• If the device is dropped or receives an impact, the water- and dust-resistant features of
the device may be damaged.
• Your device has been tested in a controlled environment and certified to be waterand dust-resistant in specific situations (meets requirements of classification IP68 as
described by the international standard IEC 60529-Degrees of Protection provided by
Enclosures [IP Code]; test conditions: 15-35 °C, 86-106 kPa, fresh water, 1.5 metre, 30
minutes). Despite this classification, it is still possible for your device to be damaged in
certain situations.
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Instructional icons
Warning: situations that could cause injury to yourself or others
Caution: situations that could cause damage to your device or other equipment
Notice: notes, usage tips, or additional information
Device overheating situations and solutions
When the device heats up while charging the battery
While charging, the device and the charger may become hot. During wireless charging or fast
charging, the device may feel hotter to the touch. This does not affect the device’s lifespan or
performance and is in the device’s normal range of operation. If the battery becomes too hot,
the charger may stop charging.
Do the following when the device heats up:
• Disconnect the charger from the device and close any running apps. Wait for the
device to cool down and then begin charging the device again.
• If the lower part of the device overheats, it could be because the connected USB
cable is damaged. Replace the damaged USB cable with a new Samsung-approved
one.
• When using a wireless charger, do not place foreign materials, such as metal objects,
magnets, and magnetic stripe cards, between the device and the wireless charger.
The wireless charging or fast charging feature is only available on supported models.
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When the device heats up during use
When you use features or apps that require more power or use them for extended periods,
your device may temporarily heat up due to increased battery consumption. Close any
running apps and do not use the device for a while.
The following are examples of situations in which the device may overheat. Depending on
the functions and apps you use, these examples may not apply to your model.
• During the initial setup after purchase or when restoring data
• When downloading large files
• When using apps that require more power or using apps for extended periods
– – When playing high-quality games for extended periods
– – When recording videos for extended periods
– – When streaming videos while using the maximum brightness setting
– – When connecting to a TV
• While multitasking (or, when running many apps in the background)
– – When using Multi window
– – When updating or installing apps while recording videos
– – When downloading large files during a video call
– – When recording videos while using a navigation app
• When using large amount of data for syncing with the cloud, email, or other accounts
• When using a navigation app in a car while the device is placed in direct sunlight
• When using the mobile hotspot and tethering feature
• When using the device in areas with weak signals or no reception
• When charging the battery with a damaged USB cable
• When the device’s multipurpose jack is damaged or exposed to foreign materials, such as
liquid, dust, metal powder, and pencil lead
• When you are roaming
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Do the following when the device heats up:
• Keep the device updated with the latest software.
• Conflicts between running apps may cause the device to heat up. Restart the device.
• Deactivate the Wi-Fi, GPS, and Bluetooth features when not using them.
• Close apps that increase battery consumption or that run in the background when
not in use.
• Delete unnecessary files or unused apps.
• Decrease the screen brightness.
• If the device overheats or feels hot for a prolonged period, do not use it for a while. If
the device continues to overheat, contact a Samsung Service Centre.
Device limitations when the device overheats
When the device heats up, the features and performance may be limited or the device may
turn off to cool down. The feature is only available on supported models.
• If the device becomes hotter than usual, a device overheating message will appear. To
lower the device’s temperature, the screen brightness and the performance speed will be
limited and battery charging will stop. Running apps will be closed and you will only be
able to make emergency calls until the device cools down.
• If the device overheats or feels hot for a prolonged period, a power off message will
appear. Turn off the device, and wait until it cools down.
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Precautions for operating environment
Your device may heat up due to the environment in the following conditions. Use caution to
avoid shortening the battery’s lifespan, damaging the device, or causing a fire.
• Do not store your device in very cold or very hot temperatures.
• Do not expose your device to direct sunlight for extended periods.
• Do not use or store your device for extended periods in very hot areas, such as inside a
car in the summertime.
• Do not place the device in any areas that may overheat, such as on an electric heating
mat.
• Do not store your device near or in heaters, microwaves, hot cooking equipment, or high
pressure containers.
• Never use a damaged charger or battery.
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Device layout and functions
Package contents
Refer to the quick start guide for package contents.
• The items supplied with the device and any available accessories may vary
depending on the region or service provider.
• The supplied items are designed only for this device and may not be compatible
with other devices.
• Appearances and specifications are subject to change without prior notice.
• You can purchase additional accessories from your local Samsung retailer. Make
sure they are compatible with the device before purchase.
• Use only Samsung-approved accessories. Using unapproved accessories may cause
the performance problems and malfunctions that are not covered by the warranty.
• Availability of all accessories is subject to change depending entirely on
manufacturing companies. For more information about available accessories, refer
to the Samsung website.
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Device layout
► Galaxy S9 models:
Proximity/Light sensor
Speaker
Iris recognition LED
Front camera
LED indicator
Iris recognition camera
Volume key
Power key
Bixby key
Edge screen
Edge screen
Touchscreen
Multipurpose jack (USB
Type-C)
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Rear camera
MST antenna
SIM card / Memory card
tray
Microphone
Flash
GPS antenna
Heart rate sensor
Fingerprint recognition
sensor
NFC antenna /
Wireless charging coil
Main antenna
Speaker
Earphone jack
Microphone
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Basics
► Galaxy S9+ models:
Proximity/Light sensor
Speaker
Iris recognition LED
Front camera
LED indicator
Iris recognition camera
Volume key
Power key
Bixby key
Edge screen
Edge screen
Touchscreen
Multipurpose jack (USB
Type-C)
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MST antenna
SIM card / Memory card
tray
Microphone
Flash
GPS antenna
Rear camera (Dual)
Heart rate sensor
Fingerprint recognition
sensor
NFC antenna /
Wireless charging coil
Main antenna
Speaker
Earphone jack
Microphone
When using the speakers, such as when playing media files or using speakerphone,
do not place the device close to your ears.
• Connectivity problems and battery drain may occur in the following situations:
– – If you attach metallic stickers on the antenna area of the device
– – If you attach a device cover made with metallic material to the device
– – If you cover the device’s antenna area with your hands or other objects while
using certain features, such as calls or the mobile data connection
• Using a Samsung-approved screen protector is recommended. Unapproved screen
protectors may cause the sensors to malfunction.
• Do not cover the proximity/light sensor area with screen accessories, such as a
screen protector or stickers. Doing so may cause the sensor to malfunction.
• The colours on the Edge screen may look different depending on your viewing
position.
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Hard keys
Volume key
Power key
Bixby key
Key
Function
• Press and hold to turn the device on or off.
Power
• Press to turn on or lock the screen.
• Press to open Bixby Home. Refer to Bixby for more information.
Bixby
• Press and hold to launch Bixby Voice. Refer to Bixby Voice for more
information.
• Press to adjust the device volume.
Volume
Soft buttons
Show and hide
button
Back button
Recents button
Home button
When you turn on the device, the soft buttons will appear at the bottom of the screen. The
soft buttons are set to the Recents button, Home button, and Back button by default. Refer to
Navigation bar (soft buttons) for more information.
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Battery
Charging the battery
Charge the battery before using it for the first time or when it has been unused for extended
periods.
Use only Samsung-approved chargers, batteries, and cables. Unapproved chargers or
cables can cause the battery to explode or damage the device.
• Connecting the charger improperly may cause serious damage to the device. Any
damage caused by misuse is not covered by the warranty.
• Use only USB Type-C cable supplied with the device. The device may be damaged
if you use Micro USB cable.
To save energy, unplug the charger when not in use. The charger does not have a
power switch, so you must unplug the charger from the electric socket when not in
use to avoid wasting power. The charger should remain close to the electric socket
and easily accessible while charging.
1 Connect the USB cable to the USB power adaptor.
2 Plug the USB cable into the device’s multipurpose jack.
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Basics
3 Plug the USB power adaptor into an electric socket.
4 After fully charging, disconnect the charger from the device. Then, unplug the charger
from the electric socket.
Charging other devices
Use the USB connector (USB Type-C) to charge another mobile device with your device’s
battery.
Plug the USB connector (USB Type-C) into your device’s multipurpose jack, and connect your
device and the other device via the other device’s USB cable.
When charging starts, the battery charging icon will appear on the other device’s screen.
Your device
The other
device
USB Connector
(USB Type-C)
The other device's
USB cable
The app selection pop-up window that appears on your device is for data transfer. Do
not select an app from the pop-up window.
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Basics
Reducing the battery consumption
Your device provides various options that help you conserve battery power.
• Optimise the device using the device maintenance feature.
• When you are not using the device, turn off the screen by pressing the Power key.
• Activate power saving mode.
• Close unnecessary apps.
• Deactivate the Bluetooth feature when not in use.
• Deactivate the Wi-Fi feature when not in use.
• Deactivate auto-syncing of apps that need to be synced.
• Decrease the backlight time.
• Decrease the screen brightness.
Battery charging tips and precautions
• When the battery power is low, the battery icon appears empty.
• If the battery is completely discharged, the device cannot be turned on immediately
when the charger is connected. Allow a depleted battery to charge for a few minutes
before turning on the device.
• If you use multiple apps at once, network apps, or apps that need a connection to
another device, the battery will drain quickly. To avoid losing power during a data
transfer, always use these apps after fully charging the battery.
• Using a power source other than the charger, such as a computer, may result in a slower
charging speed due to a lower electric current.
• The device can be used while it is charging, but it may take longer to fully charge the
battery.
• If the device receives an unstable power supply while charging, the touchscreen may not
function. If this happens, unplug the charger from the device.
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• While charging, the device and the charger may heat up. This is normal and should not
affect the device’s lifespan or performance. If the battery gets hotter than usual, the
charger may stop charging.
• If you charge the device while the multipurpose jack is wet, the device may be damaged.
Thoroughly dry the multipurpose jack before charging the device.
• If the device is not charging properly, take the device and the charger to a Samsung
Service Centre.
Fast charging
The device has a built-in fast charging feature. You can charge the battery more quickly while
the device or its screen is turned off.
Increasing the charging speed
To increase the charging speed, turn the device or its screen off when you charge the battery.
While charging the battery when the device is turned off, the icon appears on the screen.
If the fast charging feature is not activated, launch the Settings app, tap Device maintenance
→ Battery → → Advanced settings, and then tap the Fast cable charging switch to
activate it.
• You cannot use the built-in fast charging feature when you charge the battery
using a standard battery charger.
• If the device heats up or the ambient air temperature rises, the charging speed may
decrease automatically. This is a normal operating condition to prevent damage to
the device.
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Wireless charging
The device has a built-in wireless charging coil. You can charge the battery using a wireless
charger (sold separately).
Fast wireless charging
You can charge your device faster using the fast wireless charging feature. To use this feature,
you must use a charger and components that support the fast wireless charging feature.
If the fast wireless charging feature is not activated, launch the Settings app, tap Device
maintenance → Battery → → Advanced settings, and then tap the Fast wireless
charging switch to activate it.
• The on/off option will be added in your device’s settings menu when you first place
it on the charger.
• A fan inside the charger may produce noise during fast wireless charging.
Charging the battery
1 Place the centre of the device’s back on the centre of the wireless charger.
The estimated charging time will appear on the screen. The actual charging time may
vary depending on the charging conditions.
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2 After fully charging, disconnect the device from the wireless charger.
Precautions for wireless charging
• Do not place the device on the wireless charger with a credit card or radiofrequency identification (RFID) card (such as a transportation card or a key card)
placed between the back of the device and the device cover.
• Do not place the device on the wireless charger when conductive materials, such
as metal objects and magnets, are placed between the device and the wireless
charger.
The device may not charge properly or may overheat, or the device and the cards
may be damaged.
• If you use the wireless charger in areas with weak network signals, you may lose
network reception.
• Use Samsung-approved wireless chargers. If you use other wireless chargers, the
battery may not charge properly.
SIM or USIM card (nano-SIM card)
Installing the SIM or USIM card
Insert the SIM or USIM card provided by the mobile telephone service provider.
For dual SIM models, you can insert two SIM or USIM cards so you can have two phone
numbers or service providers for a single device. In some areas, data transfer speeds may be
slower if two SIM cards are inserted in the device than when one SIM card is inserted.
Use caution not to lose or let others use the SIM or USIM card. Samsung is not
responsible for any damages or inconveniences caused by lost or stolen cards.
Some LTE services may not be available depending on the service provider. For more
information about service availability, contact your service provider.
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► Single SIM models:
1
2
3
4
5
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► Dual SIM models:
1
2
3
4
5
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1 Insert the ejection pin into the hole on the tray to loosen the tray.
Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may
be damaged.
2 Pull out the tray gently from the tray slot.
3 ► Single SIM models: Place the SIM or USIM card on the tray 1 with the gold-coloured
contacts facing downwards.
► Dual SIM models: Place the SIM or USIM card on the tray with the gold-coloured
contacts facing downwards. Place the primary SIM or USIM card on the tray 1 ( 1 ) and the
secondary SIM or USIM card on the tray 2 ( 2 ).
1
Tray 1
2
Tray 2
4 Gently press the SIM or USIM card into the tray to secure it.
If the card is not fixed firmly into the tray, the SIM card may leave or fall out of the tray.
5 Insert the tray back into the tray slot.
• If you insert the tray into your device while the tray is wet, your device may be
damaged. Always make sure the tray is dry.
• Fully insert the tray into the tray slot to prevent liquid from entering your device.
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Correct card installation
► Single SIM models:
Nano-SIM card
microSD card
► Dual SIM models:
Nano-SIM card 1
Nano-SIM card 2
Nano-SIM card
microSD card
• Use only a nano-SIM card.
• You cannot insert a nano-SIM card and a microSD card in tray 2 at the same time.
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Removing the SIM or USIM card
1 Insert the ejection pin into the hole on the tray to loosen the tray.
2 Pull out the tray gently from the tray slot.
3 Remove the SIM or USIM card.
4 Insert the tray back into the tray slot.
Using dual SIM or USIM cards (dual SIM models)
If you insert two SIM or USIM cards, you can have two phone numbers or service providers for
a single device.
Activating SIM or USIM cards
Launch the Settings app and tap Connections → SIM card manager. Select a SIM or USIM
card and tap the switch to activate it.
Customising SIM or USIM cards
Launch the Settings app, tap Connections → SIM card manager, and then select a SIM or
USIM card to access the following options:
• Icon: Change the icon of the SIM or USIM card.
• Name: Change the display name of the SIM or USIM card.
• Network mode: Select a network type to use with the SIM or USIM card.
Setting preferred SIM or USIM cards
When two cards are activated, you can assign voice calls, messaging, and data services to
specific cards.
Launch the Settings app, tap Connections → SIM card manager, and then set the feature
preferences for your cards in PREFERRED SIM CARD.
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Memory card (microSD card)
Installing a memory card
Your device’s memory card capacity may vary from other models and some memory cards
may not be compatible with your device depending on the memory card manufacturer and
type. To view your device’s maximum memory card capacity, refer to the Samsung website.
• Some memory cards may not be fully compatible with the device. Using an
incompatible card may damage the device or the memory card, or corrupt the data
stored in it.
• Use caution to insert the memory card right-side up.
• The device supports the FAT and the exFAT file systems for memory cards. When
inserting a card formatted in a different file system, the device will ask to reformat
the card or will not recognise the card. To use the memory card, you must format it.
If your device cannot format or recognise the memory card, contact the memory
card manufacturer or a Samsung Service Centre.
• Frequent writing and erasing of data shortens the lifespan of memory cards.
• When inserting a memory card into the device, the memory card’s file directory
appears in the My Files → SD card folder.
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1
2
3
4
5
1 Insert the ejection pin into the hole on the tray to loosen the tray.
Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may
be damaged.
2 Pull out the tray gently from the tray slot.
When you remove the tray from the device, the mobile data connection will be
disabled.
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3 Place a memory card on the tray 2 with the gold-coloured contacts facing downwards.
Tray 1
Tray 2
4 Gently press the memory card into the tray to secure it.
If the card is not fixed firmly into the tray, the memory card may leave or fall out of the
tray.
5 Insert the tray back into the tray slot.
• If you insert the tray into your device while the tray is wet, your device may be
damaged. Always make sure the tray is dry.
• Fully insert the tray into the tray slot to prevent liquid from entering your device.
Removing the memory card
Before removing the memory card, first unmount it for safe removal.
Launch the Settings app and tap Device maintenance → Storage → → Storage settings
→ SD card → UNMOUNT.
1 Insert the ejection pin into the hole on the tray to loosen the tray.
2 Pull out the tray gently from the tray slot.
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3 Remove the memory card.
4 Insert the tray back into the tray slot.
Do not remove external storage, such as a memory card or USB storage, while the
device is transferring or accessing information, or right after transferring data. Doing
so can cause data to be corrupted or lost or cause damage to the external storage or
device. Samsung is not responsible for losses, including loss of data, resulting from
the misuse of external storage devices.
Formatting the memory card
A memory card formatted on a computer may not be compatible with the device. Format the
memory card on the device.
Launch the Settings app and tap Device maintenance → Storage → → Storage settings
→ SD card → Format.
Before formatting the memory card, remember to make backup copies of all
important data stored in the memory card. The manufacturer’s warranty does not
cover loss of data resulting from user actions.
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Turning the device on and off
Press and hold the Power key for a few seconds to turn on the device.
When you turn on your device for the first time or after performing a data reset, follow the onscreen instructions to set up your device.
To turn off the device, press and hold the Power key, and then tap Power off.
Follow all posted warnings and directions from authorised personnel in areas where
the use of wireless devices is restricted, such as aeroplanes and hospitals.
Restarting the device
If your device is frozen and unresponsive, press and hold the Power key and the Volume
Down key simultaneously for more than 7 seconds to restart it.
Volume Down key
Power key
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Emergency mode
You can switch the device to emergency mode to reduce battery consumption. Some apps
and functions will be restricted. In emergency mode, you can make an emergency call, send
your current location information to others, sound an emergency alarm, and more.
Activating emergency mode
To activate emergency mode, press and hold the Power key, and then tap Emergency mode.
The usage time left shows the time remaining before the battery power runs
out. Usage time left may vary depending on your device settings and operating
conditions.
Deactivating emergency mode
To deactivate emergency mode, tap → Disable Emergency mode. Alternatively, press and
hold the Power key, and then tap Emergency mode.
Initial setup
When you turn on your device for the first time or after performing a data reset, follow the onscreen instructions to set up your device.
• The initial setup procedures may vary depending on the device’s software and your
region.
• You can set up your device with Bixby Voice depending on the selected device
language.
1 Turn on the device.
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2 Select your preferred device language and select
.
Select a language.
3 Select a Wi-Fi network and connect to it.
If you do not connect to a Wi-Fi network, you may not be able to set up some device
features during the initial setup.
4 Follow the on-screen instructions to proceed the initial setup.
5 Set a screen lock method to protect your device. You can protect your personal
information by preventing others from accessing your device. To set the screen lock
method later, tap No, thank you.
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6 Sign in to your Samsung account. You can enjoy Samsung services and keep your data
up to date and secure across all of your devices. Refer to Samsung account for more
information.
7 Get your content from Samsung Cloud or a previous device. Refer to Transferring data
from your previous device for more information.
8 Select features you want to use and complete the initial setup.
The Home screen will appear.
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Samsung account
Introduction
Your Samsung account is an integrated account service that allows you to use a variety of
Samsung services provided by mobile devices, TVs, and the Samsung website. Once your
Samsung account has been registered, you can keep your data up to date and secure across
your Samsung devices with Samsung Cloud, track and control your lost or stolen device, see
tips and tricks from Samsung Members, and more.
Create your Samsung account with your email address.
To check the list of services that can be used with your Samsung account, visit
account.samsung.com. For more information on Samsung accounts, launch the Settings app
and tap Cloud and accounts → Accounts → Samsung account → → Help.
Registering your Samsung account
Registering a new Samsung account
If you do not have a Samsung account, you should create one.
1 Launch the Settings app and tap Cloud and accounts → Accounts → Add account.
2 Tap Samsung account → CREATE ACCOUNT.
3 Follow the on-screen instructions to complete creating your account.
Registering an existing Samsung account
If you already have a Samsung account, register it to the device.
1 Launch the Settings app and tap Cloud and accounts → Accounts → Add account.
2 Tap Samsung account → SIGN IN.
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3 Enter your email address and password, and then tap SIGN IN.
If you forget your account information, tap Find ID or Reset password. You can find your
account information when you enter the required information.
If you want to verity your Samsung account password via your biometric data, such as
fingerprints or irises, tap Verify identity with biometrics instead of password using
Samsung Pass. Refer to Samsung Pass for more information.
4 Read and agree to the terms and conditions and tap AGREE.
5 Tap DONE to finish registering your Samsung account.
Removing your Samsung account
When you remove your registered Samsung account from the device, your data, such as
contacts or events, will also be removed.
1 Launch the Settings app and tap Cloud and accounts → Accounts.
2 Tap Samsung account → → Remove account.
3 Tap REMOVE, enter your Samsung account password, and then tap REMOVE ACCOUNT.
36
Basics
Transferring data from your previous device
You can restore your data, such as images, contacts, messages, and apps from Samsung
Cloud. You can also copy them from your previous device via Smart Switch.
• This feature may not be supported on some devices or computers.
• Limitations apply. Visit www.samsung.com/smartswitch for details. Samsung
takes copyright seriously. Only transfer content that you own or have the right to
transfer.
The following content is about the data restoration features available during the initial setup
procedures. For more information about Samsung Cloud or Smart Switch, refer to Samsung
Cloud or Smart Switch.
Restoring data from your previous device (Smart Switch)
You can connect your previous device to your device with a USB connector (USB Type-C) and
a USB cable to easily and quickly transfer data.
1 During the initial setup, when the data restoration screen appears, tap From your old
device → NEXT.
2 Plug the USB connector (USB Type-C) into the multipurpose jack of your device.
37
Basics
3 Connect your device and the previous device using the previous device’s USB cable.
Previous device
Your device
USB Connector
(USB Type-C)
The previous device's
USB cable
4 In the previous device, tap ALLOW.
5 Follow the on-screen instructions to transfer data from the previous device.
Do not disconnect the USB cable or USB connector (USB Type-C) from the device
when you are transferring files. Doing so may cause data loss or device damage.
Transferring data increases the battery power consumption of your device. Ensure
that your device is sufficiently charged before transferring data. If the battery power is
low, data transfer may be interrupted.
Restoring data from Samsung Cloud
You can restore data you backed up from your previous device to Samsung Cloud.
1 During the initial setup, when the data restoration screen appears, tap From Samsung
Cloud → NEXT.
2 Tap under BACKUP DEVICE and select your previous device.
3 Tick the data types you want to restore and tap RESTORE.
38
Basics
Understanding the screen
Controlling the touchscreen
• Do not allow the touchscreen to come into contact with other electrical devices.
Electrostatic discharges can cause the touchscreen to malfunction.
• To avoid damaging the touchscreen, do not tap it with anything sharp or apply
excessive pressure to it with your fingertips.
• Leaving the touchscreen idle for extended periods may result in afterimages
(screen burn-in) or ghosting. Turn off the touchscreen when you do not use the
device.
• The device may not recognise touch inputs close to the edges of the screen, which
are outside of the touch input area.
• It is recommended to use fingers when you use the touchscreen.
Tapping
Tap the screen.
Tapping and holding
Tap and hold the screen for approximately
2 seconds.
39
Basics
Dragging
Tap and hold an item and drag it to the
target position.
Double-tapping
Double-tap the screen.
Swiping
Swipe upwards, downwards, to the left, or
to the right.
Spreading and pinching
Spread two fingers apart or pinch on the
screen.
40
Basics
Navigation bar (soft buttons)
When you turn on the device, the soft buttons will appear on the navigation bar at the
bottom of the screen. The soft buttons are set to the Recents button, Home button, and Back
button by default. The functions of the buttons can change according to the app currently
being used or usage environment.
Show and hide
button
Back button
Recents button
Home button
Button
Function
Show and hide
• Double-tap to pin or hide the navigation bar.
Recents
• Tap to open the list of recent apps.
Home
Back
• Tap to return to the Home screen.
• Tap and hold to launch the Google Assistant app.
• Tap to return to the previous screen.
Displaying or hiding the navigation bar
Using the Show and hide button at the left side of the navigation bar, you can set the
navigation bar to be hidden or pinned on the screen when you use apps or features. The
navigation bar is pinned by default.
If you want to view files or use apps in full screen, double-tap the Show and hide button to
hide the navigation bar.
To show the navigation bar again, drag upwards from the bottom of the screen.
• On certain screens, such as the Home screen, the navigation bar will always be
displayed and the Show and hide button will not appear.
• Even after you pin the navigation bar, it can be hidden while using some apps or
features, such as a video player.
41
Basics
Turning on the screen using the Home button
Hard press the Home button or the Home button area to turn on the screen.
On the Always On Display, you can also turn on the screen by double-tapping the Home
button.
Setting the navigation bar
Launch the Settings app, tap Display → Navigation bar, and then select an option.
• Show and hide button: Add a button to hide or pin the navigation bar. You can set
whether or not to display the button for each app.
• BACKGROUND COLOUR: Change the navigation bar’s background colour.
• Hard press Home button: Set the device to return to the Home screen when you hard
press the Home button. You can also adjust the amount of pressure needed to use the
Home button when hard pressing it.
• Unlock with Home button: Set the device to unlock the screen without swiping on the
locked screen when you hard press the Home button. This feature is available when Hard
press Home button is activated.
• Button layout: Change the order of the buttons on the navigation bar.
42
Basics
Home screen and Apps screen
The Home screen is the starting point for accessing all of the device’s features. It displays
widgets, shortcuts to apps, and more.
The Apps screen displays icons for all apps, including newly installed apps.
The screen may appear differently depending on the region or service provider.
Edge panel handle
A widget
Bixby Home indicator. View your
customised content.
Favourite apps
Navigation bar (soft buttons)
43
Basics
Switching between Home and Apps screens
On the Home screen, swipe upwards or downwards to open the Apps screen.
To return to the Home screen, swipe upwards or downwards on the Apps screen.
Alternatively, tap the Home button or the Back button.
Home screen
Apps screen
If you add the Apps button on the Home screen, you can open the Apps screen by tapping
the button. On the Home screen, tap and hold an empty area and tap Home screen settings
→ Apps button → Show Apps button → APPLY. The Apps button will be added at the
bottom of the Home screen.
Apps button
44
Basics
Display the screen in landscape mode
On the Home screen, tap and hold an empty area, tap Home screen settings, and then tap
the Portrait mode only switch to deactivate it.
Rotate the device until it is horizontal to view the screen in landscape mode.
Moving items
Tap and hold an item, and then drag it to a new location. To move the item to another panel,
drag it to the side of the screen.
To add a shortcut to an app on the Home screen, tap and hold an item on the Apps screen,
and then drag it to the top of the screen. A shortcut to the app will be added on the Home
screen.
You can also move frequently used apps to the shortcuts area at the bottom of the Home
screen.
45
Basics
Creating folders
Create folders and gather similar apps to quickly access and launch apps.
1 On the Home screen or the Apps screen, tap and hold an app, and then drag it over
another app.
2 Drop the app when a folder frame appears around the apps.
A new folder containing the selected apps will be created. Tap Enter folder name and
enter a folder name.
• Adding more apps
Tap ADD APPS on the folder. Tick the apps to add and tap ADD. You can also add an app
by dragging it to the folder.
• Moving apps from a folder
Tap and hold an app to drag it to a new location.
• Deleting a folder
Tap and hold a folder, and then tap Delete folder. Only the folder will be deleted. The
folder’s apps will be relocated to the Apps screen.
46
Basics
Editing the Home screen
On the Home screen, tap and hold an empty area, or pinch your fingers together to access
the editing options. You can set the wallpaper, add widgets, and more. You can also add,
delete, or rearrange Home screen panels.
• Adding panels: Swipe to the left, and then tap
.
• Moving panels: Tap and hold a panel preview, and then drag it to a new location.
• Deleting panels: Tap
on the panel.
• Wallpapers: Change the wallpaper settings for the Home screen and the locked screen.
• Themes: Change the device’s theme. Visual elements of interface, such as colours, icons,
and wallpapers, will change depending on the selected theme.
• Widgets: Widgets are small apps that launch specific app functions to provide
information and convenient access on your Home screen. Tap and hold a widget, and
then drag it to the Home screen. The widget will be added on the Home screen.
• Home screen settings: Change the size of the grid to display more or fewer items on the
Home screen and more.
47
Basics
Displaying all apps on the Home screen
Without using a separate Apps screen, you can set the device to display all apps on the
Home screen. On the Home screen, tap and hold an empty area, and then tap Home screen
settings → Home screen layout → Home screen only → APPLY.
You can now access all your apps by swiping to the left on the Home screen.
Indicator icons
Indicator icons appear on the status bar at the top of the screen. The icons listed in the table
below are most common.
The status bar may not appear at the top of the screen in some apps. To display the
status bar, drag down from the top of the screen.
Icon
Meaning
No signal
Signal strength
Roaming (outside of normal service area)
/
Preferred SIM or USIM card for calls (dual SIM models)
GPRS network connected
EDGE network connected
UMTS network connected
HSDPA network connected
HSPA+ network connected
/
LTE network connected (LTE-enabled models)
Wi-Fi connected
Bluetooth feature activated
Location services being used
Call in progress
Missed call
48
Basics
Icon
Meaning
New text or multimedia message
Alarm activated
Mute mode activated
Vibration mode activated
Flight mode activated
Error occurred or caution required
Battery charging
Battery power level
Lock screen
Pressing the Power key turns off the screen and locks it. Also, the screen turns off and
automatically locks if the device is not used for a specified period.
To unlock the screen, swipe in any direction when the screen turns on.
If the screen is off, press the Power key or hard press the Home button or the Home button
area to turn on the screen.
Locked screen
49
Basics
Changing the screen lock method
To change the screen lock method, launch the Settings app, tap Lock screen and security →
Screen lock type, and then select a method.
When you set a pattern, PIN, password, face, iris, or fingerprint for the screen lock method,
you can protect your personal information by preventing others from accessing your device.
After setting the screen lock method, the device will require an unlock code whenever
unlocking it.
• Swipe: Swipe in any direction on the screen to unlock it.
• Pattern: Draw a pattern with four or more dots to unlock the screen.
• PIN: Enter a PIN with at least four numbers to unlock the screen.
• Password: Enter a password with at least four characters, numbers, or symbols to unlock
the screen.
• None: Do not set a screen lock method.
• Intelligent Scan: Register both your face and irises to the device to unlock the screen
more conveniently. Refer to Intelligent Scan for more information.
• Face: Register your face to unlock the screen. Refer to Face recognition for more
information.
• Iris: Register your irises to unlock the screen. Refer to Iris recognition for more
information.
• Fingerprints: Register your fingerprints to unlock the screen. Refer to Fingerprint
recognition for more information.
You can set your device to perform a factory data reset if you enter the unlock code
incorrectly several times in a row and reach the attempt limit. Launch the Settings
app, tap Lock screen and security → Secure lock settings, unlock the screen using
the preset screen lock method, and then tap the Auto factory reset switch to activate
it.
50
Basics
Screen capture
Capture a screenshot while using the device and write on, draw on, crop, or share the
captured screen. You can capture the current screen and scrollable area.
Capturing a screenshot
Use the following methods to capture a screenshot. Captured screenshots will be saved in
Gallery.
• Key capture: Press and hold the Volume Down key and the Power key simultaneously.
• Swipe capture: Swipe your hand to the left or right across the screen.
• It is not possible to capture a screenshot while using some apps and features.
• If capturing a screenshot by swiping is not activated, launch the Settings app, tap
Advanced features, and then tap the Palm swipe to capture switch to activate it.
After capturing a screenshot, use the following options on the toolbar at the bottom of the
screen:
• Bixby Vision: Recognise content using Bixby Vision and search for relevant information.
• Scroll capture: Capture the current content and the hidden content on an elongated
page, such as a webpage. When you tap Scroll capture, the screen will automatically
scroll down and more content will be captured.
• Draw: Write or draw on the screenshot.
• Crop: Crop a portion from the screenshot. The cropped area will be saved in Gallery.
• Share: Share the screenshot with others.
If the options are not visible on the captured screen, launch the Settings app, tap
Advanced features, and then tap the Smart capture switch to activate it.
51
Basics
Notification panel
When you receive new notifications, such as messages or missed calls, indicator icons appear
on the status bar. To see more information about the icons, open the notification panel and
view the details.
To open the notification panel, drag the status bar downwards. To close the notification panel,
swipe upwards on the screen.
You can open the notification panel, even on the locked screen.
You can use the following functions on the notification panel.
Launch Settings.
Quick setting buttons
Preferred SIM or USIM card for
each option. Tap to access the
SIM card manager. (dual SIM
models)
View the notification details and
perform various actions.
Clear all notifications.
Access the notification settings.
52
Basics
Using quick setting buttons
Tap quick setting buttons to activate certain features. Swipe downwards on the notification
panel to view more buttons.
To change feature settings, tap the text under each button. To view more detailed settings,
tap and hold a button.
To rearrange buttons, tap → Button order, tap and hold a button, and then drag it to
another location.
53
Basics
Entering text
Keyboard layout
A keyboard appears automatically when you enter text to send messages, create notes, and
more.
• When the keyboard is opened for the first time, the keyboard setup screen will
appear. Set the input language, keyboard type, and keyboard settings and then tap
START.
• Text entry is not supported in some languages. To enter text, you must change the
input language to one of the supported languages.
Additional keyboard functions
View more keyboard functions.
Enter uppercase. For all caps, tap
it twice.
Delete a preceding character.
Enter symbols.
Break to the next line.
Enter a space.
Changing the input language
Tap → Languages and types → MANAGE INPUT LANGUAGES, and then select the
languages to use. When you select two or more languages, you can switch between the input
languages by swiping to the left or right on the space key.
54
Basics
Changing the keyboard
Tap
to change the keyboard.
To change the keyboard type, tap → Languages and types, select a language, and then
select the keyboard type you want.
• If the keyboard button ( ) does not appear on the navigation bar, launch the
Settings app, tap General management → Language and input, and then tap
the Show Keyboard button switch to activate it.
• On a 3x4 keyboard, a key has three or four characters. To enter a character, tap the
corresponding key repeatedly until the desired character appears.
Additional keyboard functions
• : Predict words based on your input and show word suggestions. To return to the
keyboard functions list, tap .
• : Enter emoticons.
• : Enter stickers. You can also enter My Emoji stickers that look like you. Refer to My
Emoji for more information.
• : Attach animated GIFs.
This feature may not be available depending on the region or service provider.
• : Enter text by voice.
• : Change the keyboard settings.
• →
: Add an item from the clipboard.
• →
: Change the keyboard for one-handed operation.
55
Basics
Copying and pasting
1 Tap and hold over text.
2 Drag or to select the desired text, or tap Select all to select all text.
3 Tap Copy or Cut.
The selected text is copied to the clipboard.
4 Tap and hold where the text is to be inserted and tap Paste.
To paste text that you have previously copied, tap Clipboard and select the text.
Dictionary
Look up definitions for words while using certain features, such as when browsing webpages.
1 Tap and hold over a word that you want to look up.
If the word you want to look up is not selected, drag
or
to select the desired text.
2 Tap More → Dictionary on the options list.
If a dictionary is not preinstalled on the device, tap Move to Manage dictionaries →
next to a dictionary to download it.
3 View the definition in the dictionary pop-up window.
To switch to the full screen view, tap . Tap the definition on the screen to view more
definitions. In the detailed view, tap to add the word to your favourite words list or tap
Search Web to use the word as a search term.
56
Apps and features
Installing or uninstalling apps
Galaxy Apps
Purchase and download apps. You can download apps that are specialised for Samsung
Galaxy devices.
Open the Samsung folder and launch the Galaxy Apps app.
This app may not be available depending on the region or service provider.
Installing apps
Browse apps by category or tap the search field to search for a keyword.
Select an app to view information about it. To download free apps, tap INSTALL. To purchase
and download apps where charges apply, tap the price and follow the on-screen instructions.
To change the auto update settings, tap → Settings → Auto update apps, and
then select an option.
Play Store
Purchase and download apps.
Launch the Play Store app.
Installing apps
Browse apps by category or search for apps by keyword.
Select an app to view information about it. To download free apps, tap INSTALL. To purchase
and download apps where charges apply, tap the price and follow the on-screen instructions.
To change the auto update settings, tap
then select an option.
57
→ Settings → Auto-update apps, and
Apps and features
Managing apps
Uninstalling or disabling apps
Tap and hold an app and select an option.
• Disable: Disable selected default apps that cannot be uninstalled from the device.
• Uninstall: Uninstall downloaded apps.
Enabling apps
Launch the Settings app, tap Apps →
→ Disabled, select an app, and then tap ENABLE.
Setting app permissions
For some apps to operate properly, they may need permission to access or use information
on your device. When you open an app, a pop-up window may appear and request access to
certain features or information. Tap ALLOW on the pop-up window to grant permissions to
the app.
To view your app permission settings, launch the Settings app and tap Apps. Select an app
and tap Permissions. You can view the app’s permissions list and change its permissions.
To view or change app permission settings by permission category, launch the Settings app
and tap Apps → → App permissions. Select an item and tap the switches next to apps to
grant permissions.
If you do not grant permissions to apps, the basic features of the apps may not
function properly.
58
Apps and features
Bixby
Introduction
Bixby is a new interface that can communicate with you and it provides services that help you
to use your smartphone more conveniently.
• Bixby Home: You can view recommended services and information that Bixby provides
by analysing your usage patterns and your routine.
• Bixby Voice: You can use voice commands to request what you want with Bixby Voice.
• Bixby Vision: You can easily search for relevant information about objects or locations
using the Bixby Vision features.
• Reminder: You can create reminders to schedule to-do items or to view content later.
• To use the Bixby feature, your device must be connected to a Wi-Fi or mobile
network.
• To use the Bixby feature, you must register and sign in to your Samsung account.
59
Apps and features
Press the Bixby key to open Bixby Home. To close Bixby Home, press the key again.
Press and hold the Bixby key to launch Bixby Voice immediately. While pressing and holding
the Bixby key, say what you want to Bixby Voice and then release your finger from the key.
Bixby Voice will perform what you request.
Press the
Bixby key.
Upcoming
reminder
Press and
hold the
Bixby key.
Bixby Voice
icon
Bixby Home
Bixby Voice
Available Bixby services may differ depending on the region or service provider.
60
Apps and features
Starting Bixby
When you launch Bixby for the first time, the Bixby intro page will appear. You must register
and sign in to your Samsung account according to the on-screen instructions and agree to
the terms and conditions.
1 Press the Bixby key.
Bixby key
2 Check the Bixby intro page and tap NEXT.
3 Tap SIGN IN and follow the on-screen instructions to sign in to your Samsung account.
If you are already signed in, this step will not appear.
4 Read and agree to the terms and conditions and tap NEXT.
5 Select the language to communicate with Bixby Voice and tap CONFIRM.
6 Follow the on-screen instructions to complete the Bixby Voice setup.
61
Apps and features
Bixby Home
On the Bixby Home screen, you can view recommended services and information that Bixby
provides by analysing your usage patterns and your routine.
Opening Bixby Home
1 Press the Bixby key. Alternatively, swipe to the right on the Home screen.
The Bixby Home screen will appear.
2 Swipe upwards or downwards to view recommended content.
Change the Bixby key setting.
Access additional options.
Go to the Bixby website.
Upcoming reminder
Recommended content
3 To close Bixby Home, press the Bixby key again. Alternatively, swipe to the left on the
screen.
62
Apps and features
Using recommended content on Bixby Home
When you open Bixby Home, you can view the content that is frequently updated as Bixby
cards. Swipe upwards or downwards to view the Bixby cards.
For example, on the way to the office in the morning, you can view your day’s schedule and
play your favourite music on the Bixby Home screen. In the evening, you can view alarms,
check your daily activity, and view your friends’ feeds.
The content and order of the cards update automatically at a specified interval. To
manually update cards, swipe downwards on the screen.
Editing Bixby cards list
• To pin a card to the top of the Bixby Home screen, tap → Pin to top. To unpin a card, tap
→ Unpin.
• To hide a card from the list, tap → Hide for now.
• To stop displaying a card on the list, tap → Don’t show again.
Selecting apps to show as Bixby cards
Add or delete apps to show as cards on the Bixby Home screen.
On the Bixby Home screen, tap → Settings → Apps and tap the switches next to items to
add or delete them.
If an app is not installed on the device, you must install it to use it. On the Bixby Home
screen, tap → Settings → Apps and then download an app.
63
Apps and features
Bixby Voice
Bixby Voice is a voice service that helps you use the device more conveniently.
You can talk to Bixby Voice or type text. Bixby Voice will launch a function you request or
show the information you want. It also learns your usage patterns and environments. The
more it learns about you, the more precisely it will understand you.
• To use Bixby Voice, your device must be connected to a Wi-Fi or mobile network.
• To use Bixby Voice, you must register and sign in to your Samsung account.
Launching Bixby Voice
Launching Bixby Voice with the Bixby key
When you press and hold the Bixby key, Bixby Voice will launch and start listening.
While pressing and holding the Bixby key, say what you want to Bixby Voice, and then release
your finger from the key.
Bixby Voice icon
(Status: Listening)
Open the Bixby
Voice full screen.
64
Apps and features
When you tap FULL SCREEN, the Bixby Voice full screen will appear. On the Bixby Voice full
screen, you can use the following features.
Share the current screen.
View your history of
conversations.
Bixby Voice settings
My Bixby
Adjust the volume of voice
feedback.
Search commands.
Suggested commands
Bixby Voice icon
Launching Bixby Voice using your voice
You can start a conversation without pressing and holding the Bixby button. Register your
voice so that Bixby Voice will launch when you say “Hi Bixby”.
1 On the Bixby Home screen, tap
→ Settings → Voice wake-up and tap the switch to
activate it.
2 Tap
and follow the on-screen instructions to complete the setup.
Now you can say “Hi Bixby”, and when the device emits a sound, say what you want.
65
Apps and features
Using Bixby Voice
When you say what you want to Bixby Voice, Bixby Voice will display your speech as on-screen
text and launch corresponding functions or show the information you requested.
For example, if you say “Show me today’s weather”, then the weather information will appear
on the Bixby Voice screen.
"Show me today’s
weather"
Status: Listening
Status: Processing
Corresponding function
launched
If Bixby Voice is on standby ( ), it cannot listen to your voice. Tap the standby status
icon ( ) and say your request again when the icon changes to the listening status
icon ( ).
66
Apps and features
Status icons
The Bixby Voice icon will change according to Bixby Voice’s current status as follow:
Bixby Voice is listening. Say your request.
Bixby Voice is processing your request.
Bixby Voice is on standby. To talk to Bixby Voice, tap this icon and say your request
when the icon changes to the listening status icon.
Getting follow-up questions
Bixby Voice will ask follow-up questions when they are needed to understand your request.
If you just say “Send text”, then Bixby Voice will ask who you want to send a text to. Say the
name of the recipient. If Bixby Voice is on standby ( ), tap
and say the name of the
recipient.
Closing Bixby Voice
To stop using Bixby Voice, tap the Back button.
67
Apps and features
Viewing supported apps and commands
To view Bixby Voice supported apps and various ways to use Bixby Voice, open Bixby Home
and tap → Voice apps and services. You can view the suggested commands of how to use
each app. To use an app, say the suggested command to Bixby Voice.
Deactivating Bixby Voice
You can deactivate Bixby Voice from launching even when you press and hold the Bixby key
or say “Hi Bixby”.
On the Bixby Home screen, tap → Settings and tap the Bixby Voice switch to deactivate it.
68
Apps and features
Bixby Voice usages
Launching apps or functions
Launch apps or functions quickly using Bixby Voice.
Say your request including the app or feature name to help Bixby Voice execute your request
more accurately.
1 Press and hold the Bixby key, say “Call mom”, and then release your finger from the Bixby
key.
2 Bixby will now make a call to the contact saved as mom and you can begin your
conversation.
Browsing the Internet
Say “Search for nearby libraries on the Internet” to Bixby Voice.
The Internet app will show the results. Check the results.
Checking your tasks
Say “Show me my tasks” to Bixby Voice.
The Calendar app will launch and it will show your task list.
Viewing your travel photos
Say “Open Gallery and find photos taken in New York” to Bixby Voice.
The Gallery app will launch and it will show you the photos taken in New York.
Recording voice
Say “Open Voice Recorder and start recording” to Bixby Voice.
The Voice Recorder app will launch and it will start recording.
Viewing your step count records
Say “Show me my step count for today” to Bixby Voice.
The Samsung Health app will launch and it will show you the steps tracker.
69
Apps and features
Using quick commands
You can add quick commands so that you can say commands more quickly and easily. You
can also launch multiple commands together by adding them to a quick command.
Adding your own quick commands
1 On the Bixby Home screen, tap → My Bixby → Quick commands.
2 Tap ADD → Add quick command.
Add your own quick commands.
3 Tap , say a quick command to add, and then tap SAVE.
4 Tap Add Bixby command and select Select from history or Search all commands.
5 Select a command that Bixby Voice will perform.
If the command contains information to edit, such as time or a name, you can edit them
by tapping .
To add additional commands, tap Add another command.
6 Tap SAVE.
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Apps and features
Adding recommended quick commands
You can add recommended quick commands to your quick commands.
On the Bixby Home screen, tap → My Bixby → Quick commands. Swipe to the left or right
on a recommended quick command and tap on the command you want.
Launching commands using quick commands
Press and hold the Bixby key, say a quick command, and then release your finger from the
Bixby key.
The commands you set to the quick command will launch.
Making custom responses
Make your chats with Bixby Voice unique with custom responses.
Adding custom responses
1 On the Bixby Home screen, tap → My Bixby → Custom chat.
2 Tap ADD and enter what you say and what Bixby Voice will answer.
What you say
What Bixby Voice answers
3 Tap SAVE.
When you say the custom chat line, Bixby Voice will answer with the response you saved.
71
Apps and features
Additional Bixby Voice functions
Checking supported languages
Bixby Voice is only available in some languages, and certain features may not be available
depending on your region. To see the list of supported languages, open Bixby Home, and
then tap → Settings → Language and speaking style → Languages.
Using dictation mode
Use dictation mode when it is hard to type.
In the text input field, press and hold the Bixby key and say “Write down” followed by what
you want to enter.
Your spoken words will be converted to on-screen text.
You can also set Bixby Voice to start dictation mode when you press and hold the
Bixby key while the Samsung keyboard is open. To use this feature, open the Bixby
Home screen, tap → Settings, and then tap the Dictation on keyboard switch to
activate it.
Sending feedback to Bixby Voice
To help Bixby Voice understand you better, give feedback to Bixby Voice on what it has done
for you.
Tap
when Bixby Voice completes your request.
Tap
when Bixby Voice fails to complete your request or an error occurs.
Let's improve.
Well done.
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Apps and features
Unlocking the screen by voice
You can unlock the screen by saying your voice password to Bixby Voice.
• Your device can be unlocked by someone else who says the correct password.
• Voice password is less secure than Pattern, PIN, or Password.
Setting a voice password
1 On the Bixby Home screen, tap → Settings → Unlock with voice password.
2 Unlock the screen using the preset screen lock method.
If you have not set a screen lock method, create one.
3 Read the on-screen instructions and tap CONTINUE.
4 Tap and say your voice password.
5 Follow the on-screen instructions to complete the setup.
Unlocking the screen with your voice password
If you speak to Bixby Voice while the screen is locked, Bixby Voice will ask you to say your
voice password. Say your voice password to unlock the screen.
Waking up Bixby Voice while using the speaker
You can wake up Bixby Voice by saying “Hi Bixby” even when the speaker plays alarms,
ringtone, or media.
On the Bixby Home, tap → Settings → Voice wake-up and tap the Use when phone
speaker playing switch to activate it.
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Apps and features
Using earphones or a Bluetooth headset
Connect earphones or a Bluetooth headset to the device when your voice is not heard
clearly via the built-in microphone due to noisy environments. Press and hold the Call button
on earphones or a Bluetooth headset to launch Bixby Voice and say your request to the
microphone.
This feature may not be available or its method of use may vary depending on the
earphones and Bluetooth headset.
Call button
74
Apps and features
Bixby Vision
Bixby Vision is a service that provides information, such as similar images, location, translated
text, and QR codes. Bixby Vision recognises objects quickly and intuitively even when you do
not know its name.
Use the following Bixby Vision features.
Text
QR code
Place
Image
Wine
• To use this feature, the device must be connected to a Wi-Fi or mobile network.
• To use this feature, you must register and sign in to your Samsung account.
• The available features and search results may vary depending on the region or
service provider.
• This feature may not be available or you may not get correct search results
depending on the image size, format, or resolution.
• Samsung is not responsible for the product information provided by Bixby Vision.
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Apps and features
Launching Bixby Vision
1 Launch Bixby Vision using one of these methods.
• In the Camera app, select the AUTO mode and tap
• In the Gallery app, select an image and tap
.
.
• In the Internet app, tap and hold an image and tap Bixby Vision.
• Capture a screen and select Bixby Vision on the toolbar.
• If you added the Bixby Vision app icon to the Home screen, launch the Bixby Vision
app.
2 Select the feature you want.
3 Keep the object within the screen to recognise it.
When the object is recognised, related information will appear on the screen.
Translating or extracting text
Recognise and show the translated text on the screen. You can also extract text from a
document or text file.
For example, if you want to know what a sign says while travelling abroad, use the Bixby
Vision features. The device will translate the sign’s text into the language you select.
1 When you have a desired image or object, launch Bixby Vision.
2 Select and keep the text within the screen to recognise it.
The translated text will appear on the screen.
• To extract text, tap
. You can share or save the extracted text.
• To change the source or target language, tap the language settings panel at the top of
the screen.
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Apps and features
Searching for similar images
Search for images similar to the recognised object online. You can view various images with
properties similar to the object, such as colour or shape.
For example, if you want to know the title of a photo or image, use the Bixby Vision
features. The device will search for and show you related information or images with similar
characteristics.
1 When you have a desired image or object, launch Bixby Vision.
2 Select and keep the object within the screen to recognise it.
3 Tap .
The similar images will appear.
Searching for nearby places
Search for landmarks or information about nearby places by recognising your current
location.
For example, if you want to search for cafes near a landmark, use the Bixby Vision features. The
device will search for and show you nearby cafes.
1 When you have a desired landmark or place, launch Bixby Vision.
2 Select and keep the landmark or place within the screen to recognise it.
You can view basic information about nearby places.
When you move your device, nearby places in the direction where the camera is facing
will appear on the screen.
If you are using Bixby Vision with the camera, you can view your current location and
weather information. To view your current location on the map, point the camera
towards the ground. To view the current weather information, point the camera
towards the sky.
3 Tap
.
The device will show information of nearby places.
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Apps and features
Searching for wine information
Detect the information from a wine label and search for information on the wine.
For example, if you find your favourite wine or want to know more about a wine, use the
Bixby Vision features.
1 When you have a desired image or object, launch Bixby Vision.
2 Select and keep the wine label within the screen to recognise it.
3 Tap .
The information about the wine label will appear.
Reading QR codes
Recognise QR codes and view a variety of information, such as websites, photos, videos,
maps, and business cards.
1 When you have a desired image or object, launch Bixby Vision.
2 Select and keep the QR code within the screen to recognise it.
The information connected to the QR code will appear.
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Apps and features
Reminder
Create reminders to schedule to-do items or to view content later. You will receive
notifications at the preset time or location for each reminder.
• To receive more accurate notifications, connect to a Wi-Fi or mobile network.
• To fully use this feature, you must register and sign in to your Samsung account.
• To use location reminders, the GPS feature must be activated.
Starting Reminder
You can start Reminder from Bixby Home.
1 Press the Bixby key. Alternatively, swipe to the right on the Home screen.
The Bixby Home screen will appear.
2 Tap GET STARTED on the UPCOMING REMINDERS card.
The Reminder intro page will appear.
Add the app icon
to the Home
screen.
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Apps and features
3 Tap START.
If the Add Reminder on Home screen option is ticked, you can launch the Reminder
app ( ) from the Home screen.
Creating reminders
Create reminders with various methods. Reminder will alert you if you create a reminder with
a specified time or location setting. You can also save various content, such as a single memo
or webpage address, and view it later.
For example, create a reminder to alert you to ‘Water the flowers when I get home’.
1 Launch the Reminder app.
2 Tap Write a reminder and enter ‘Water the flowers’.
3 Tap Set conditions → Pick a place and set the location to home.
4 Tap WHEN I ARRIVE AT → DONE.
5 Tap SAVE to save the reminder.
When you arrive at home, the ‘Water the flowers’ notification will appear.
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Apps and features
Creating reminders with Bixby Voice
Press and hold the Bixby key and say “Remind me to water the flowers when I get home”.
Bixby Voice will save what you said as a reminder.
Checking reminder notifications
At the preset time or location, a notification pop-up window will appear. Tap COMPLETE or
SNOOZE.
Viewing the reminders list
Launch the Reminder app to view your reminders list. To view reminder details, select a
reminder.
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Apps and features
Setting reminder details
Add or edit reminder details, such as frequency, date and time, or location.
1 Select a reminder to edit and tap EDIT. Alternatively, swipe right on a reminder and tap
Edit.
2 Edit the conditions and tap SAVE.
Reminder information
Checklist
Reminder conditions
Repeat interval
Add an image.
Completing reminders
Mark reminders that you do not need to be reminded of as complete.
On the reminders list, select a reminder and tap COMPLETE. Alternatively, swipe to the left on
a reminder.
Restoring reminders
Restore reminders that have been completed.
1 On the reminders list, tap → Completed → EDIT.
2 Tick items to restore and tap RESTORE.
Reminders will be added to the reminders list and you will be reminded at the preset
times.
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Apps and features
Deleting reminders
To delete a reminder, swipe right on a reminder and tap Delete. To delete multiple reminders,
tap and hold a reminder, tick reminders to delete, and then tap DELETE.
Customising Bixby settings
On the Bixby Home screen, tap → Settings.
• Samsung account: View your Samsung account information.
• HOME CARDS
– – Apps: Select apps to show as cards on the Bixby Home screen.
– – Show on Lock screen: Select apps to show as cards when opening Bixby Home on the
locked screen.
• VOICE
– – Bixby Voice: Activate or deactivate Bixby Voice. If you deactivate Bixby Voice, Bixby
Voice will not launch when you press and hold the Bixby key or say the voice wake-up
command.
– – Background colour: Change the background colour of the Bixby Voice full screen. As
you earn more Bixby experience to level up, you can use more colours.
– – Language and speaking style: Set the language to communicate with Bixby Voice
and set the style of voice feedback. The selected language is applied only when you
talk with Bixby Voice.
– – Voice feedback: Activate or deactivate voice feedback from Bixby Voice.
– – Feedback style: Set Bixby Voice to respond in short statements or in a more
conversational style.
– – Voice wake-up: Set Bixby Voice to wake up when it hears you say “Hi Bixby”. You can
also change the settings for the voice wake-up feature.
– – Unlock with voice password: Set the device to unlock by saying your voice password
to Bixby Voice.
• Your device can be unlocked by someone else who says the correct password.
• Voice password is less secure than Pattern, PIN, or Password.
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Apps and features
– – Enhanced voice recognition: Set Bixby Voice to improve voice recognition based on
your pronunciation. Record your pronunciation to help Bixby Voice understand you
better.
This feature may not be available depending on the language you set to
communicate with Bixby Voice.
– – Dictation on keyboard: Set Bixby Voice to start dictation mode when you press and
hold the Bixby key while the Samsung keyboard is open.
– – Read aloud in high quality: Set Bixby Voice to read messages aloud in high quality
audio.
– – Bixby XP animation: Set whether to show an animation when you earn Bixby XP.
– – Ranking: View your ranking among Bixby Voice users. Your ranking is based on how
much Bixby experience you have earned in the last 30 days.
– – Voice apps and services: View Bixby Voice supported apps and each app’s suggested
commands.
– – Bixby Labs: View apps and voice commands that Bixby Voice is experimenting with
at Bixby Labs. If you install the apps the Bixby Labs recommends, you can experience
Bixby Voice in more apps.
– – Auto-update 3rd party app plugin: Set the device to automatically update plugins
Bixby uses to control third party apps.
• GENERAL
– – Bixby key: Set whether to open Bixby Home when you press the Bixby key.
– – Auto-update Bixby: Set the device to update Bixby software automatically even when
using your mobile network.
You can incur additional charges when using this feature.
– – Notifications: Set to receive notifications about Bixby Home cards, marketing
information, and more.
– – Privacy: Set to use Bixby’s interactive and customised services to enhance your
experience. You can also delete Bixby interaction data.
– – About Bixby: View the Bixby version and legal information.
84
Apps and features
Phone
Introduction
Make or answer voice and video calls.
Making calls
1 Launch the Phone app and enter a phone number.
If the keypad does not appear on the screen, tap
2 Tap
to make a voice call, or tap
For dual SIM models, tap
or
to open the keypad.
to make a video call.
to make a voice call.
Access additional options.
Create a new contact.
Add the number to an existing
contact.
Preview the phone number.
Delete a preceding character.
Hide the keypad.
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Apps and features
Making calls from call logs or contacts list
Tap RECENTS or CONTACTS, and then swipe to the right on a contact or a phone number to
make a call.
If this feature is deactivated, launch the Settings app, tap Advanced features, and then tap
the Swipe to call or send messages switch to activate it.
Using speed dial
Set speed dial numbers to quickly make calls.
To set a number to speed dial, tap CONTACTS → → Speed dial, select a speed dial number,
and then add a phone number.
To make a call, tap and hold a speed dial number on the keypad. For speed dial numbers 10
and up, tap the first digit(s) of the number, and then tap and hold the last digit.
For example, if you set the number 123 as a speed dial number, tap 1, tap 2, and then tap and
hold 3.
Making calls from the locked screen
On the locked screen, drag
outside the circle.
Making an international call
1 Tap to open the keypad if the keypad does not appear on the screen.
2 Tap and hold 0 until the + sign appears.
3 Enter the country code, area code, and phone number, and then tap .
For dual SIM models, enter the country code, area code, and phone number, and then tap
or
.
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Apps and features
Receiving calls
Answering a call
When a call comes in, drag
outside the large circle.
Rejecting a call
When a call comes in, drag
outside the large circle.
To send a message when rejecting an incoming call, drag the SEND MESSAGE bar upwards.
You can send a text message or a sticker to reject a call. If Add reminder is selected, a
reminder will be saved to alert you of the rejected call one hour later.
To create various rejection messages, launch the Phone app, tap → Settings → Quick
decline messages, enter a message, and then tap .
Missed calls
If a call is missed, the
icon appears on the status bar. Open the notification panel to view
the list of missed calls. Alternatively, launch the Phone app and tap RECENTS to view missed
calls.
Blocking phone numbers
Block calls from specific numbers added to your block list.
1 Launch the Phone app and tap → Settings → Block numbers.
2 Tap , select contacts, and then tap DONE.
To manually enter a number, tap Enter phone number, enter a phone number, and then
tap .
When blocked numbers try to contact you, you will not receive notifications. The calls will be
logged in the call log.
You can also block incoming calls from people that do not show their caller ID. Tap the
Block unknown callers switch to activate the feature.
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Apps and features
Options during calls
If the area around the rear camera and the fingerprint recognition sensor is covered,
unwanted noises may incur during a call. Remove accessories, such as a screen
protector or stickers, around the rear camera area.
During a voice call
The following actions are available:
• : Access additional options.
• Add call: Dial a second call. The first call will be put on hold. When you end the second
call, the first call will be resumed.
• Extra volume: Increase the volume.
• Bluetooth: Switch to a Bluetooth headset if it is connected to the device.
• Speaker: Activate or deactivate the speakerphone. When using the speakerphone, keep
the device away from your ears.
• Mute: Turn off the microphone so that the other party cannot hear you.
• Keypad / Hide: Open or close the keypad.
• : End the current call.
During a video call
Tap the screen to use the following options:
• : Access additional options.
• Camera: Turn off the camera so that the other party cannot see you.
• Switch: Switch between the front and rear cameras.
• : End the current call.
• Mute: Turn off the microphone so that the other party cannot hear you.
• Speaker: Activate or deactivate the speakerphone. When using the speakerphone, keep
the device away from your ears.
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Apps and features
Adding a phone number to Contact
Adding a phone number to Contacts from the keypad
1 Launch the Phone app.
2 Enter the number.
If the keypad does not appear on the screen, tap
to open the keypad.
3 Tap CREATE CONTACT to create a new contact, or tap UPDATE EXISTING to add the
number to an existing contact.
Adding a phone number to Contacts from the calls list
1 Launch the Phone app and tap RECENTS.
2 Tap a caller’s image, or tap a phone number → Details.
3 Tap Create contact to create a new contact, or tap Update existing to add the number to
an existing contact.
Adding a tag to a phone number
You can add tags to numbers without saving them to Contact. This allows you to view the
caller’s information when they call without having them listed in Contact.
1 Launch the Phone app and tap RECENTS.
2 Tap a phone number → Details.
3 Tap Add tag, enter a tag, and then tap DONE.
When a call comes from that number, the tag will show under the number.
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Apps and features
Contacts
Introduction
Create new contacts or manage contacts on the device.
Adding contacts
Creating a new contact
1 Launch the Contacts app, tap
2 Enter contact information.
, and then select a storage location.
Select a storage location.
Add an image.
Enter contact information.
Open more information fields.
Scan contact information from a
business card.
Depending on the selected storage location, the types of information you can save
may vary.
3 Tap SAVE.
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Apps and features
Importing contacts
Add contacts by importing them from other storages to your device.
1 Launch the Contacts app and tap
→ Manage contacts → Import/Export contacts →
IMPORT.
2 Select a storage location to import contacts from.
3 Tick VCF files or contacts to import and tap DONE.
4 Select a storage location to save contacts to and tap IMPORT.
Synching contacts with your web accounts
Sync your device contacts with online contacts saved in your web accounts, such as your
Samsung account.
1 Launch the Settings app, tap Cloud and accounts → Accounts and select the account to
sync with.
2 Tap Sync account and tap the Sync Contacts switch to activate it.
For the Samsung account, tap → Sync settings and tap the Contacts switch to activate
it.
Searching for contacts
Launch the Contacts app.
Use one of the following search methods:
• Scroll up or down the contacts list.
• Drag a finger along the index at the right side of the contacts list to scroll through it
quickly.
• Tap the search field at the top of the contacts list and enter search criteria.
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Apps and features
Tap the contact’s image, or tap the contact’s name → Details. Then take one of the following
actions:
• : Add to favourite contacts.
• /
: Make a voice or video call.
• : Compose a message.
• : Compose an email.
Sharing contacts
You can share contacts with others by using various sharing options.
1 Launch the Contacts app and tap
2 Select contacts and tap SHARE.
3 Select a sharing method.
→ Share.
Saving and sharing profile
Save and share your profile information, such as your photo and status message, with others
using the profile sharing feature.
• The profile sharing feature may not be available depending on the region or
service provider.
• The profile sharing feature is only available for contacts who have activated the
profile sharing feature on their device.
1 Launch the Contacts app and select your profile.
2 Tap EDIT, edit your profile, and tap SAVE.
3 Tap → Profile sharing, and then tap the switch to activate it.
To use the profile sharing feature, your phone number must be verified. You can view
your contacts’ updated profile information in Contacts.
To change the scope of contacts to share your profile with, tap Share with, select an item
to share, and then select an option.
92
Apps and features
Creating groups
You can add groups, such as family or friends, and manage contacts by group.
1 Launch the Contacts app and tap Groups → CREATE.
2 Enter a group name.
To set a group ringtone, tap Group ringtone and select a ringtone.
3 Tap Add member, select contacts to add to the group, and then tap DONE.
4 Tap SAVE.
Sending a group message
You can send a group message to a group’s members at the same time.
Launch the Contacts app, tap Groups, select a group, and then tap → Send message.
Merging duplicate contacts
When you import contacts from other storages, or sync contacts with other accounts, your
contacts list may include duplicate contacts. Merge duplicate contacts into one to streamline
your contacts list.
1 Launch the Contacts app and tap
2 Tick contacts and tap MERGE.
→ Manage contacts → Merge contacts.
Deleting contacts
1 Launch the Contacts app and tap
2 Select contacts and tap DELETE.
→ Delete.
To delete contacts one by one, open the contacts list and tap a contact’s image or tap a
contact’s name → Details. Then tap → Delete.
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Apps and features
Messages
Introduction
Send and view messages by conversation.
Sending messages
You may incur additional charges for sending messages when you are roaming.
1 Launch the Messages app and tap
2 Add recipients and tap START.
3 Enter a message.
.
To record and send a voice message, tap and hold , say your message, and then
release your finger. The recording icon appears only while the keyboard is hidden.
Access additional options.
Edit recipients.
Make a call to the recipient.
Attach files.
Send the message.
Enter a message.
4 Tap
Enter stickers.
to send the message.
For dual SIM models, tap
or
to send the message.
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Apps and features
Sending My Emoji stickers
You can send My Emoji stickers that look like you via messages.
While composing a message, tap on the Samsung keyboard and tap the My Emoji icon. My
Emoji stickers will appear. Select the sticker that you want to share.
My Emoji stickers will appear after you create My Emoji in the Camera app. Refer to
My Emoji for more information.
Viewing messages
Messages are grouped into message threads by contact.
You may incur additional charges for receiving messages when you are roaming.
1 Launch the Messages app and tap CONVERSATIONS.
2 On the messages list, select a contact.
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Apps and features
3 View your conversation.
To reply to the message, tap Enter message, enter a message, and then tap
or
.
SIM models, tap
. For dual
Blocking unwanted messages
Block messages from specific numbers added to your block list.
1 Launch the Messages app and tap
→ Settings → Block numbers and messages →
Block numbers.
2 Tap INBOX and select a contact. Or, tap CONTACTS, select contacts, and then tap DONE.
To manually enter a number, tap Enter number, enter a phone number, and then tap
.
Setting the message notification
You can change notification sound, display options, and more.
1 Launch the Messages app, tap
→ Settings → Notifications, and then tap the switch to
activate it.
2 Change the notification settings.
Setting a message reminder
You can set an alert at an interval to let you know that you have unchecked notifications.
If this feature is not activated, launch the Settings app, tap Accessibility → Notification
reminder, and then tap the switch to activate it. Then, tap the Messages switch to activate it.
96
Apps and features
Internet
Introduction
Browse the Internet to search for information and bookmark your favourite webpages to
access them conveniently.
Browsing webpages
1 Open the Samsung folder and launch the Internet app.
2 Tap the address field.
3 Enter the web address or a keyword, and then tap Go.
To view the toolbars, drag your finger downwards slightly on the screen.
To switch between tabs quickly, swipe to the left or right on the address field.
Bookmark the current webpage.
Access additional options.
Refresh the current webpage.
Open the homepage.
View your bookmarks, saved
webpages, and recent browsing
history.
Quick menu
Open the browser's tab
manager.
Move between pages.
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Apps and features
Using secret mode
In secret mode, you can separately manage open tabs, bookmarks, and saved pages. You can
lock secret mode using a password and your fingerprint or irises.
Activating secret mode
In the toolbar at the bottom of the screen, tap Tabs → TURN ON SECRET MODE. If you are
using this feature for the first time, set whether to use a password or your biometric data for
secret mode.
In secret mode, you cannot use some features, such as screen capture.
In secret mode, the device will change the colour of the toolbars.
Changing security settings
You can change your password or the lock method.
Tap → Settings → Privacy → Secret mode security → Change password. To set
your registered fingerprint or irises as the lock method along with the password, tap the
Fingerprints or Irises switch to activate it. Refer to Fingerprint recognition or Iris recognition
for more information about using your fingerprints or irises.
Deactivating secret mode
In the toolbar at the bottom of the screen, tap Tabs → TURN OFF SECRET MODE.
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Apps and features
Email
Setting up email accounts
Set up an email account when opening Email for the first time.
1 Open the Samsung folder and launch the Email app.
2 Enter the email address and password, and then tap SIGN IN.
To manually register an email account, tap MANUAL SETUP.
3 Follow the on-screen instructions to complete the setup.
To set up another email account, tap
→
→ Add account.
If you have more than one email account, you can set one as the default account. Tap
→ → Set default account.
→
Sending emails
1 Tap to compose an email.
2 Add recipients and enter an email text.
3 Tap SEND to send the mail.
Reading emails
When Email is open, the device will automatically retrieve new emails. To manually retrieve
emails, swipe downwards on the screen.
Tap an email on the screen to read it.
If email syncing is disabled, new emails cannot be retrieved. To enable email syncing,
tap → → your account name, and then tap the Sync account switch to activate
it.
99
Apps and features
Camera
Introduction
Take photos and record videos using various modes and settings.
Camera etiquette
• Do not take photos or record videos of other people without their permission.
• Do not take photos or record videos where legally prohibited.
• Do not take photos or record videos in places where you may violate other people’s
privacy.
Launching Camera
Use the following methods to launch Camera:
• Launch the Camera app.
• Press the Power key twice quickly.
• On the locked screen, drag
outside the circle.
• Some methods may not be available depending on the region or service provider.
• Some camera features are not available when you launch the Camera app from the
locked screen or when the screen is turned off while the screen lock method is set.
• If photos you take appear blurry, clean the camera lens and try again.
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Apps and features
Basic shooting
Taking photos or recording videos
1 Tap the image on the preview screen where the camera should focus.
2 Tap to take a photo or tap to record a video.
2x optical zoom
(Galaxy S9+
models only)
Shooting modes
Switch between
the front and rear
cameras.
Preview
thumbnail
Current mode
Take a photo.
Record a video.
Camera settings
Bixby Vision
Options for
current shooting
mode
• To adjust the brightness of photos or videos, tap the screen. When the adjustment bar
appears, drag on the adjustment bar towards or .
• To capture an image from the video while recording, tap
.
• To change the focus while recording a video, tap where you want to focus. To use auto
focus mode, tap .
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Apps and features
• The preview screen may vary depending on the shooting mode and which camera
is being used.
• The camera automatically shuts off when unused.
• Make sure that the lens is not damaged or contaminated. Otherwise, the device
may not work properly in some modes that require high resolutions.
• Your device’s camera features a wide-angle lens. Minor distortion may occur in
wide-angle photos or videos and does not indicate device performance problems.
• The maximum recording time may reduce when you record video at high
resolution.
Adding another camera button
Add another camera button to the location you want on the screen to capture photos more
conveniently.
Drag
to the preview screen.
If another camera button is not added, tap on the preview screen and tap the
Floating Camera button switch to activate it.
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Apps and features
Setting the camera button action
You can take a series of photos or create an animated GIF by tapping and holding the camera
button.
On the preview screen, tap
use.
→ Hold Camera button to and select an action you want to
• Take burst shot: Take a series of photos.
• Create GIF: Create an animated GIF with sequential photos you taken.
This feature is available only in some shooting modes.
Zooming in and out
Use various methods to zoom in or out.
• Spread two fingers apart on the screen to zoom in, and pinch to zoom out.
• Control the zoom with one finger. Drag
on the zoom bar towards
or
.
• Use the 2x optical zoom to get clear photos even when you zoom in on a far-away
subject. On the preview screen, tap . (Galaxy S9+ models only)
• Zooming features are available only when using the rear camera.
• If you use the video zoom feature for a long time while recording a video, the video
quality may diminish to prevent your device from overheating. (Galaxy S9+ models
only)
• The 2x optical zoom may not work in low-light environments. (Galaxy S9+ models
only)
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Apps and features
Using the focus and exposure features
Locking the focus (AF) and exposure (AE)
You can lock the focus or exposure on a selected area to prevent the camera from
automatically adjusting based on changes to the subjects or light sources.
Tap and hold the area to focus, the AF/AE frame will appear on the area and the focus and
exposure setting will be locked. The setting remains locked even after you take a photo.
This feature is available only in AUTO and PRO modes.
Separating the focus area and the exposure area
You can separate the focus area and the exposure area.
Tap and hold the preview screen. The AF/AE frame will appear on the screen. Drag the frame
to the area where you want to separate the focus area and the exposure area.
This feature is available only in PRO mode.
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Apps and features
SUPER SLOW-MO
You can capture all of the moments that you do not want to miss at ultra high speed and play
them back in slow motion. The super slow motion feature will let you record special occasions
and fast-moving scenes and enjoy them in a fun, new way. When you play the video, the
segments recorded in super slow motion will play in slow motion.
• Multi-take: Record a video and capture multiple moments in super slow motion.
• Single-take: Record a short video by capturing a single moment in super slow motion.
• Use this feature in a place that has sufficient light.
• When recording a video in Auto mode, super slow motion recording may start at
an unwanted moment if there are conditions such as the following:
– – When the device shakes.
– – When another object is moving near the subject in the motion detection area.
– – When recording under flickering light, such as a fluorescent light.
– – When recording in dark areas where noise occurs.
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Apps and features
Recording in multi-take
While recording a video, all of the moments that the subject is moving will be captured in
super slow motion.
1 On the shooting modes list, tap SUPER SLOW-MO.
2 Make sure that the mode is set to Auto.
View information.
Motion detection
area
Start recording a
video.
Stop recording a
video.
Toggle between
the auto and
manual modes.
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Apps and features
3 Tap
to start recording a video.
When motion is detected in the motion detection area, the device will capture the
moment in super slow motion. You can see how many times you have used super slow
icon. You can use super
motion by the number of white dots that appear above the
slow motion up to 20 times in a single video.
Number of times super
slow motion was used
If the device shakes, motion may be detected and an unwanted moment may be
recorded in super slow motion.
4 Tap
to stop recording the video.
Recording in single-take
Record a short video by capturing a single moment that the subject is moving.
1 On the shooting modes list, tap SUPER SLOW-MO.
2 On the preview screen, tap → Super slow-mo → Single-take and double-tap the
Back button.
3 Make sure the mode is set to Auto.
4 Tap .
When motion is detected in the motion detection area, the device will capture the
moment in super slow motion and save it as a short video.
If the device shakes, motion may be detected and an unwanted moment may be
recorded in super slow motion.
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Apps and features
Changing the motion detection area
To move the motion detection area, tap and hold the area inside the frame and drag it to a
new location. To adjust the area size, tap and hold a corner of the frame and drag it.
Recording in manual mode
You can also choose to record in super slow motion by manually tapping a button.
On the super slow motion preview screen, tap Auto to switch to Manual mode.
At the moment you want to use super slow motion, tap
.
Playing super slow motion videos
Select a super slow motion video and tap
.
Random background music will automatically accompany the video during playback.
Editing super slow motion videos
On the playback screen, you can edit the video and save it as a different file or share it.
Turn the super slow
motion effect on or off.
View super slow motion
sections.
Change the background
music.
Crop a section.
• : Select and view a super slow motion section of the video. If you want to turn off
the super slow motion effect, tap .
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Apps and features
• : Crop out a desired section. Drag the start bracket and the end bracket to the desired
points to select the section to keep.
Start bracket
End bracket
• : Change the background music.
Sharing your video as an animated GIF
1 Select a super slow motion video and drag upwards on the video preview screen.
Short clips with different effects will appear.
2 Select a clip you want.
3 Tap SHARE.
The clip will be saved as an animated GIF.
4 Select a sharing method.
• When saving as an animated GIF, the video quality may be degraded as the file
capacity is reduced.
• Some social network services and messenger apps may not support the GIF
sharing feature.
• This feature is only available for unedited original videos recorded in super slow
motion.
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Apps and features
LIVE FOCUS (Galaxy S9+ models only)
The dual camera allows you to take shallow focus photos where the background is blurred
and the subject stands out clearly. Moreover, the Dual capture feature allows you to
take a close-up photo zoomed in on the subject and a wide angle photo with a broader
background, all in one shot.
Taking portraits that stand out using the Live focus feature
Adjust the background blur level on the preview screen and take a photo that highlights the
subject.
• Use this feature in a place that has sufficient light.
• The background blur may not be applied properly in the following conditions:
– – The device or the subject is moving.
– – The subject is thin or transparent.
– – The subject has a similar colour or pattern to the background.
– – The subject or background is plain.
1 On the shooting modes list, tap LIVE FOCUS.
2 Drag the background blur adjustment bar to the left or right to adjust the blur level.
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Apps and features
3 Tap
to take a photo.
Shooting mode
Background blur adjustment bar
Beauty effect
Dual capture
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Apps and features
Editing the background of the Live Focus photos
You can also edit the background blur level of a photo taken with the Live focus feature.
When the background lighting appears in blurred points, you can change the shape of the
background blur. Select a shape, such as a heart, star, or flower, to decorate the photo and
make it look different.
Adjusting the background blur level
Changing the shape of the background blur
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Apps and features
1 Select a photo taken with the Live focus feature and tap ADJUST BACKGROUND BLUR.
2 To adjust the background blur level, drag the background blur adjustment bar to the left
or right.
To change the background blur shape, drag the effect list to the left or right and select
an effect you want. The effect list will appear only when the photo has blur shape in the
background.
Adjust the
background blur
level.
Change the
background blur
shape.
3 Tap
to save the photo.
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Apps and features
Taking the hidden background with the Dual capture feature
With one shot, you can capture both a close-up photo and a wide angle photo with a
broader background. You can view the background scenery which was hidden on the
preview screen.
On the shooting modes list, tap LIVE FOCUS. Make sure the Dual capture feature is activated
( ), and then take a photo. Select the photo and view the close-up and wide angle photos.
A close-up photo
A wide angle photo
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Apps and features
AR EMOJI
My Emoji
You can express yourself in fun and creative ways with a My Emoji that looks just like you. You
can capture photos and videos with My Emoji or share stickers of My Emoji with others.
Creating My Emoji
1 On the shooting modes list, tap AR EMOJI.
2 Tap Create My Emoji.
3 Align your face on the screen and tap to take a photo.
4 Select My Emoji’s gender and tap NEXT.
5 Decorate My Emoji and tap OK.
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Apps and features
Capturing photos and videos with My Emoji
You can capture photos and videos with My Emoji that mimics your expressions.
1 On the shooting modes list, tap AR EMOJI.
2 Tap and select a My Emoji.
3 Tap to take a photo or tap to record a video.
Deleting My Emoji
Tap and hold the My Emoji that you want to delete and tap
.
Using My Emoji stickers
You can use My Emoji stickers during a conversation via messages or on a social network.
On the Samsung keyboard, tap and tap the My Emoji icon. My Emoji stickers with various
expressions will appear. Select one of the My Emoji stickers.
The My Emoji sticker will be inserted.
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Apps and features
Deleting My Emoji stickers
1 On the Samsung keyboard, tap → .
2 Select the My Emoji stickers you want to delete and tap DELETE.
Live stickers
Capture photos and videos with various live stickers. As you move your face, stickers will track
with your movements. You can also record a lovely and funny sticker that keeps moving in a
video.
1 On the shooting modes list, tap AR EMOJI.
2 Tap or and select a sticker you want.
3 Tap
to take a photo or tap
to record a video.
Applying stickers randomly
You can apply stickers randomly, instead of selecting one from the stickers list.
Tap Random repeatedly until the sticker you want appears.
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Apps and features
Using shooting modes
To change the shooting mode, drag the shooting modes list to the left or right, or swipe to
the left or right on the preview screen.
Select a shooting mode you want.
You can edit the shooting modes list. On the preview screen, tap → Edit camera
modes. Alternatively, tap and hold the shooting modes list on the preview screen.
Auto mode
Auto mode allows the camera to evaluate the surroundings and determine the ideal mode
for the photo.
On the shooting modes list, tap AUTO.
Pro mode
Capture photos and videos while manually adjusting various shooting options, such as
exposure value and ISO value.
On the shooting modes list, tap PRO. Select options and customise the settings, and then tap
to take a photo or tap
to record a video.
Available options
• : Select an ISO value. This controls camera light sensitivity. Low values are for
stationary or brightly lit objects. Higher values are for fast-moving or poorly lit objects.
However, higher ISO settings can result in noise in photos.
If the shutter speed is set manually, you cannot set the ISO setting to AUTO.
• : Adjust the shutter speed. A slow shutter speed allows more light in, so the photo
becomes brighter. This is ideal for photos of scenery or photos taken at night. A fast
shutter speed allows less light in. This is ideal for taking photos of fast-moving subjects.
You can select an aperture value that will determine the brightness and depth of field.
Tap F1.5 or F2.4.
• : Select a colour tone. To create your own colour tone, tap Tone 1 or Tone 2.
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Apps and features
• : Change the focus mode. Drag the adjustment bar towards
adjust the focus. To switch to auto focus mode, tap MANUAL.
or
to manually
• : Select an appropriate white balance, so images have a true-to-life colour range. You
and drag your finger on the colour temperature
can set the colour temperature. Tap
bar.
• : Change the exposure value. This determines how much light the camera’s sensor
receives. For low-light situations, use a higher exposure.
If the shutter speed is set manually, you cannot change the exposure value. The
exposure value will change and be displayed based on the shutter speed setting.
Panorama mode
Using panorama mode, take a series of photos and then stitch them together to create a wide
scene.
To get the best shots using panorama mode, follow these tips:
• Move the camera slowly in one direction.
• Keep the image within the frame on the camera’s viewfinder. If the preview
image is out of the guide frame or you do not move the device, the device will
automatically stop taking photos.
• Avoid taking photos of indistinct backgrounds, such as an empty sky or a plain
wall.
1 On the shooting modes list, tap PANORAMA.
2 Tap and move the device slowly in one direction.
3 Tap to stop taking photos.
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Apps and features
Taking a motion panorama
You can take and view a panorama with motion.
When taking motion panoramas, sound will not be recorded.
1 On the panorama preview screen, make sure the motion feature is activated (
) and
take a motion panorama.
2 On the preview screen, tap the preview thumbnail.
3 Tap VIEW AS MOTION PANORAMA.
The captured motion panorama will be played.
4 Tilt the device or swipe on the screen to rotate the captured motion panorama.
To save the motion panorama as a video file, tap SAVE VIDEO.
Hyperlapse mode
Record scenes, such as passing people or cars, and view them as fast-motion videos.
1 On the shooting modes list, tap HYPERLAPSE.
2 Tap and select a frame rate option.
If you set the frame rate to Auto, the device will automatically adjust the frame rate
according to the changing rate of the scene.
3 Tap to start recording.
4 Tap to finish recording.
5 On the preview screen, tap the preview thumbnail and tap
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to view the video.
Apps and features
Food mode
Take photos of food with more vibrant colours.
1 On the shooting modes list, tap FOOD.
2 Tap the screen and drag the circular frame over the area to highlight.
The area outside the circular frame will be blurred.
To resize the circular frame, drag a corner of the frame.
3 Tap
4 Tap
and drag the adjustment bar to adjust the colour tone.
to take a photo.
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Apps and features
Slow motion mode
Record a video for viewing it in slow motion. You can specify sections of your videos to be
played in slow motion.
You must first add this mode to the shooting modes list before you can use it. On the
preview screen, tap → Edit camera modes → Rear camera, and then tick Slow
motion.
1 On the shooting modes list, tap SLOW MOTION.
2 Tap to start recording.
3 When you are finished recording, tap to stop.
4 On the preview screen, tap the preview thumbnail.
5 Tap .
The fastest section of the video will be set as a slow motion section and the video will
start playing. Up to two slow motion sections will be created based on the video.
To edit the slow motion section, drag
to the left or right.
Sports mode
Take clearer photos of fast-moving subjects, such as a person running or a pet in motion.
On the shooting modes list, tap SPORTS.
You must first add this mode to the shooting modes list before you can use it. On the
preview screen, tap → Edit camera modes → Rear camera, and then tick Sports.
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Apps and features
Selective focus mode (Galaxy S9 models only)
Use the out-of-focus effect to make specific objects stand out in a photo.
1 On the shooting modes list, tap SELECTIVE FOCUS.
2 Tap the image on the preview screen where the camera should focus.
3 Tap to take a photo.
4 Tap the preview thumbnail.
5 Tap ADJUST BACKGROUND BLUR and select one of the following:
• Near focus: Make the subject stand out and blur the background around the subject.
• Far focus: Blur the subject and make the background stand out around the subject.
• Pan focus: Make the subject and its background stand out.
6 Tap SAVE.
• It is recommended that you position subjects within 50 cm of the device. Position
the subject that you want to focus on close to the device.
• When taking photos, ensure there is sufficient distance between the subject
and the background. The distance should be more than three times the distance
between the device and the subject.
• Hold the device steady and remain still while taking a photo.
• The quality of photos taken by the device can be affected in the following
conditions:
– – The device or the subject is moving.
– – There is strong background light, low levels of light, or you are taking photos
indoors.
– – The subject has a similar colour or pattern to the background.
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Apps and features
Selfie mode
Take self-portraits with the front camera. You can preview various beauty effects on the
screen.
1 On the preview screen, swipe upwards or downwards, or tap
to switch to the front
camera for self-portraits.
2 On the shooting modes list, tap SELFIE.
3 Face the front camera lens.
4 Tap to take a photo.
Alternatively, show your palm to the front camera. After recognising your palm, a
countdown timer will appear. When the time is up, the device will take a photo.
You can also take photos by tapping the heart rate sensor or the screen. To use
various shooting options for the front camera, tap → Shooting methods, and
then tap the switches to activate them.
Applying beauty effects
You can apply the spotlight effect or modify facial features, such as your skin tone or face
shape, before taking self-portraits. You can also try various makeups on your face.
1 On the preview screen, tap .
2 Select the options to apply beauty effects to your face and take a photo of yourself.
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Apps and features
Selfie focus mode
Take selfies that focus on your face by blurring the background.
1 On the preview screen, swipe upwards or downwards, or tap
to switch to the front
camera for self-portraits.
2 On the shooting modes list, tap SELFIE FOCUS.
3 Face the front camera lens.
4 Tap to take a photo.
Alternatively, show your palm to the front camera. After recognising your palm, a
countdown timer will appear. When the time is up, the device will take a photo.
You can also take photos by tapping the heart rate sensor or the screen. To use
various shooting options for the front camera, tap → Shooting methods, and
then tap the switches to activate them.
Applying beauty effects
You can adjust the skin tone before taking self-portraits.
1 On the preview screen, tap .
2 Select the options to apply beauty effects to your face and take a photo of yourself.
• Colour: Adjust the screen colour tone.
• Skin Tone: Make your skin appear brighter and clearer.
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Apps and features
Wide selfie mode
Take a wide self-portrait and include as many people in the photo as possible to avoid leaving
people out.
1 On the preview screen, swipe upwards or downwards, or tap
to switch to the front
camera for self-portraits.
2 On the shooting modes list, tap WIDE SELFIE.
3 Face the front camera lens.
4 Tap to take a photo.
Alternatively, show your palm to the front camera. After recognising your palm, a
countdown timer will appear. When the time is up, the device will take a photo.
You can also take photos by tapping the heart rate sensor or the screen. To use
various shooting options for the front camera, tap → Shooting methods, and
then tap the switches to activate them.
5 Slowly swivel the device left and then right or vice versa to take a wide self-portrait.
The device will take additional photos when the white frame moves to each end of the
viewfinder window.
• Make sure to keep the white frame inside the viewfinder window.
• The subjects should remain still while taking wide self-portraits.
• The top and bottom parts of the image displayed on the preview screen may be
cut out of the photo depending on the shooting conditions.
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Apps and features
Taking a wide self-portrait with motion
You can take and view a wide self-portrait with motion.
• When taking a wide self-portrait with motion, sound will not be recorded.
• Depending on the shooting conditions, motion may not be saved.
1 On the wide selfie preview screen, make sure the motion feature is activated (
take a wide self-portrait with motion.
2 On the preview screen, tap the preview thumbnail.
3 Tap MOTION WIDE-ANGLE SELFIE.
The captured wide self-portrait will be played.
4 Tilt the device or swipe on the screen to rotate the captured wide self-portrait.
To save the wide self-portrait as a video file, tap SAVE VIDEO.
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) and
Apps and features
Customising camera settings
Options for current shooting mode
On the preview screen, use the following options.
The available options may vary depending on the shooting mode and which camera
is being used.
• : Turn on and off the full preview screen.
• : Select a frame rate.
• : Activate or deactivate the flash.
• : Select a filter effect to use when taking photos or recording videos.
• : Select a metering method. This determines how light values are calculated.
Centre-weighted uses the light in the centre portion of the shot to calculate the
exposure of the shot. Spot uses the light in a concentrated centre area of the shot to
Matrix averages the entire scene.
calculate the exposure of the shot.
• : Change the focus area in auto focus mode.
Multi focuses on several areas within
Centre
the frame. Multiple rectangles will appear to indicate the focused areas.
focuses on the centre within the frame.
• : Create motion panorama photos that can be played as videos. You can view the
motion panorama photos at different angles by tilting the device or swiping on the
screen.
• : In FOOD mode, focus on a subject inside the circular frame and blur the image
outside the frame.
• : Activate or deactivate the Dual capture feature. (Galaxy S9+ models only)
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Apps and features
Camera settings
On the preview screen, tap
shooting mode.
. Some options may not be available depending on the
REAR CAMERA
• Picture size: Select a resolution for photos. Using a higher resolution will result in higher
quality photos, but they will take up more memory.
Tap the Save RAW and JPEG files switch to set the device to save photos as
uncompressed RAW files (DNG file format) in pro mode. RAW files retain all of a photo’s
data for the best image quality, but they will take up more memory.
When using this feature, each photo is saved in two formats, DNG and JPG.
• Video size: Select a resolution for videos. Using a higher resolution will result in higher
quality videos, but they will take up more memory.
If you activate the High efficiency video feature, you can record videos in the High
Efficiency Video Codec (HEVC) format. Your HEVC videos will be saved as compressed files
to conserve the device’s memory.
• You cannot play the HEVC videos on other devices or share them online.
• Super slow motion and slow motion videos cannot be recorded in the HEVC
format.
• Timer: Select the length of the delay before the camera automatically takes a photo.
• HDR (rich tone): Take photos with rich colours and reproduce details even in bright and
dark areas.
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Apps and features
• Tracking AF: Set the device to track and automatically focus on a selected subject. When
you select a subject on the preview screen, the device will focus on the subject even if the
subject is moving or you change the camera’s position.
• When this feature is activated, you cannot use the Video stabilisation feature.
• Tracking a subject may fail in the following conditions:
– – The subject is too big or too small.
– – The subject moves excessively.
– – The subject is backlit or you are shooting in a dark place.
– – Colours or patterns on the subject and the background are the same.
– – The subject includes horizontal patterns, such as blinds.
– – The camera shakes excessively.
– – The video resolution is high.
– – When zooming in or out using the 2x optical zoom. (Galaxy S9+ models
only)
• Super slow-mo: Select how you want to record super slow motion videos.
FRONT CAMERA
• Picture size: Select a resolution for photos. Using a higher resolution will result in higher
quality photos, but they will take up more memory.
• Video size: Select a resolution for videos. Using a higher resolution will result in higher
quality videos, but they will take up more memory.
If you activate the High efficiency video feature, you can record videos in the High
Efficiency Video Codec (HEVC) format. Your HEVC videos will be saved as compressed files
to conserve the device’s memory.
You cannot play the HEVC videos on other devices or share them online.
• Timer: Select the length of the delay before the camera automatically takes a photo.
• HDR (rich tone): Take photos with rich colours and reproduce details even in bright and
dark areas.
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Apps and features
• Save pictures as previewed: Invert the image to create a mirror-image of the original
scene, when taking photos with the front camera.
• Shooting methods: Select shooting options to use.
• Face shape correction: When your face is at the edges of the preview screen, it will
appear distorted. Enable this option to correct your face shape. After shape correction,
the background may appear slightly distorted.
COMMON
• Edit camera modes: View available shooting modes or edit the shooting modes list.
• Motion photo: Set the device to take a video clip for a few seconds before tapping
. This allows you to capture a moment you might have missed. To view the video, tap
the preview thumbnail and tap PLAY MOTION PHOTO. To capture a still image from the
video clip, tap the screen to stop playback and tap CAPTURE. This feature is available only
in AUTO and SELFIE modes.
• Video stabilisation: Activate anti-shake to reduce or eliminate blurry image resulting
from camera shake while recording a video.
When the Tracking AF feature is activated, you cannot use this feature.
• Grid lines: Display viewfinder guides to help composition when selecting subjects.
• Location tags: Attach a GPS location tag to the photo.
• GPS signal strength may decrease in locations where the signal is obstructed,
such as between buildings or in low-lying areas, or in poor weather conditions.
• Your location may appear on your photos when you upload them to the
Internet. To avoid this, deactivate the location tag setting.
• Review pictures: Set the device to show photos after capturing them.
• Quick launch: Set the device to launch the camera by pressing the Power key twice
quickly.
This feature may not be available depending on the region or service provider.
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Apps and features
• Storage location: Select the memory location for storage. This feature will appear when
you insert a memory card.
• Voice control: Set the device to take photos or record videos with voice commands.
You can say “Smile”, “Cheese”, “Capture”, or “Shoot” to take a photo. To record a video, say
“Record video”.
• Floating Camera button: Add a camera button that you can place anywhere on the
screen.
• Hold Camera button to: Select an action to perform when you tap and hold the camera
button.
• Press Volume key to: Set the device to use the Volume key to control the shutter or zoom
in or out.
• Reset settings: Reset the camera settings.
• Contact us: Ask questions or view frequently asked questions. Refer to Samsung
Members for more information.
Gallery
Introduction
View images and videos stored in your device. You can also manage images and videos by
album or create stories.
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Apps and features
Viewing images
1 Launch the Gallery app and tap PICTURES.
2 Select an image.
Access additional options.
Add the image to favourites.
Bixby Vision
Draw on the image.
Add a sticker.
Apply a filter or effect.
Share the image with others.
Modify the image.
Delete the image.
You can create a movie, animated GIF, or collage from multiple images. On the list, tap
→ Create new → Movie, GIF, or Collage, and then select images.
Searching for images
Launch the Gallery app and tap
locations, or documents.
to view images sorted by category, such as types,
To search for images by entering keywords, tap the search field.
Editing the background of Live focus photos (Galaxy S9+ models only)
You can edit the background blur level of a photo taken with the Live Focus feature. If the
background lighting of Live focus photos appears in blurred points, you can change the
shape of the background blur.
Launch the Gallery app, select a photo taken with the Live focus feature, tap ADJUST
BACKGROUND BLUR to edit the blur level or change the shape of the background blur.
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Apps and features
Viewing photos taken with the Dual capture feature (Galaxy S9+ models
only)
View the close-up photo and the wide angle photo taken with the Dual capture feature.
Launch the Gallery app, select a photo taken with the Dual capture feature, and then tap
WIDE ANGLE or CLOSE-UP.
Viewing videos
1 Launch the Gallery app and tap PICTURES.
2 Select a video to play. Video files show the
3 Tap to play the video.
icon on the preview thumbnail.
Skip to the
previous video.
Tap and hold to
rewind.
Access additional
options.
Skip to the next
video. Tap and
hold to
fast-forward.
Capture the
current screen.
Rewind or
fast-forward by
dragging the bar.
Pause and resume
playback.
Lock the playback
screen.
Change screen
ratio.
Switch to the
pop-up video
player.
Create an
animated GIF.
Drag your finger up or down on the left side of the playback screen to adjust the brightness,
or drag your finger up or down on the right side of the playback screen to adjust the volume.
To rewind or fast-forward, swipe to the left or right on the playback screen.
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Apps and features
Using the Video enhancer feature
Enhance the image quality of your videos to enjoy brighter and more vivid colours. Launch
the Settings app, tap Advanced features, and then tap the Video enhancer switch to
activate it.
• This feature is only available in some apps.
• Using this feature will increase battery consumption.
Viewing the details of images and videos
You can view file details, such as people, location, and basic information. If there is auto
created content, such as a story or a GIF, the content will also be displayed.
While viewing an image or on the video preview screen, drag upwards on the screen. File
details will appear.
You can also view related content by tapping information on the screen.
Edit information.
File details
People
information
Location
information
Auto created
content
Tags
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Apps and features
Viewing albums
You can view your images and videos sorted by folders or albums. The movies, animated GIFs,
or collages that you have created will also be sorted in your folders on the albums list.
Launch the Gallery app, tap ALBUMS, and then select an album.
Hiding albums
You can hide albums.
You cannot hide albums created by default, such as the Camera and Screenshots
albums.
1 Launch the Gallery app and tap ALBUMS.
2 Tap → Hide or unhide albums.
3 Select albums to hide and tap APPLY.
To show albums again, tap → Hide or unhide albums, deselect albums to show, and then
tap APPLY.
Viewing stories
When you capture or save images and videos, the device will read their date and location
tags, sort the images and videos, and then create stories. To create stories automatically, you
must capture or save multiple images and videos.
Launch the Gallery app, tap STORIES, and then select a story.
Creating stories
Create stories with various themes.
1 Launch the Gallery app and tap STORIES.
2 Tap → Create story.
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Apps and features
3 Tick images or videos to include in the story and tap DONE.
4 Enter a title for the story and tap CREATE.
To add images or videos to a story, select a story and tap ADD.
To remove images or videos from a story, select a story, tap → Edit, tick images or videos to
remove, and then tap → Remove from story.
Deleting stories
1 Launch the Gallery app and tap STORIES.
2 Tap and hold a story to delete, and tap DELETE.
Syncing images and videos with Samsung Cloud
You can sync images and videos saved in Gallery with Samsung Cloud and access them from
other devices. You must register and sign in to your Samsung account to use Samsung Cloud.
Refer to Samsung account for more information.
Launch the Gallery app, tap → Settings, and then tap the Samsung Cloud switch to
activate it. Images and videos captured on the device will be automatically saved to Samsung
Cloud.
Deleting images or videos
Deleting an image or a video
Select an image or a video and tap
at the bottom of the screen.
Deleting multiple images and videos
1 On the Gallery screen, tap and hold an image or a video to delete.
2 Tick the images or videos to delete.
3 Tap DELETE.
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Apps and features
Always On Display
You can always view information, such as the clock or calendar, or control music playback on
the screen when it is turned off.
You can also check notifications for new messages or missed calls.
• The brightness of the Always On Display may change automatically depending on
the lighting conditions.
• If the sensor at the top of the device is covered for a certain period, the Always On
Display will turn off.
Opening notifications on the Always On Display
When you receive message, missed call, or app notifications, notification icons will appear on
the Always On Display. Double-tap a notification icon to view its notification.
If the screen is locked, you must unlock it to view notifications.
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Apps and features
Controlling music playback on the Always On Display
You can control music playback on the Always On Display, without turning on the screen.
1 Launch the Settings app, tap Lock screen and security → Clock and FaceWidgets →
FaceWidgets, and then tap the Music Controller switch to activate it.
2 To control music playback on the Always On Display, double-tap the clock.
3 Swipe to the left or right on the clock to move to the music controller.
4 Tap the icons to control the playback.
Displaying an image to the Always On Display
You can display an image on the Always On Display. You can also display an animated GIF.
1 Launch the Settings app → Lock screen and security → Clock and FaceWidgets →
Clock style.
2 Drag the types list to the left and select the icon with an image on it.
3 Tap and select an image.
To insert an animated GIF, tap Add GIF and select a file.
4 Tap APPLY.
Changing the schedule for the Always On Display feature
Launch the Settings app, tap Lock screen and security → Always On Display → Set
schedule and set the start and end time.
To always display the Always On Display, tap the Show always switch to activate it.
Deactivating the Always On Display feature
Launch the Settings app, tap Lock screen and security, and then tap the Always On Display
switch to deactivate it.
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Apps and features
Edge screen
Introduction
You can quickly access your favourite apps, features, and contacts from various Edge panels.
Using the Edge panels
Drag the Edge panel handle towards the centre of the screen. Then, swipe to the left or right
to switch between the Edge panels. Alternatively, tap and select the panel you want.
If the Edge panel handle is not visible, launch the Settings app, tap Display → Edge screen,
and then tap the Edge panels switch to activate it.
Edge panels
Edge panel handle
Apps edge
People edge
Smart select
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Apps and features
Editing the Edge panels
Select panels to display on the Edge screen or edit them.
1 Drag the Edge panel handle towards the centre of the screen.
2 Tap to open the Edge panel settings screen.
3 Tick Edge panels to display.
To edit a panel, tap EDIT.
To download additional panels, tap DOWNLOAD.
To rearrange panels, tap → Reorder and drag
to another location.
Setting the Edge panel handle
You can change the location, size, transparency, or vibration settings of the handle.
Drag the Edge panel handle towards the centre of the screen. Then, tap
panel handle.
→ → Edge
Apps edge
Quickly launch frequently used apps.
1 Drag the Edge panel handle towards the centre of the screen.
2 Swipe to the left or right to open the Apps edge panel. Alternatively, tap
edge.
3 Select an app to launch it.
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→ Apps
Apps and features
Editing the Apps edge panel
• To add an app, tap
on the panel and tap an app from the apps list.
• To create a folder on the panel, tap
on the panel, tap and hold an app from the apps
list, and then drag it over another app on the Apps edge panel. Drop the app when a
folder frame appears around the apps.
• To delete an app, tap and hold an app on the panel and drag it to Remove at the top of
the panel.
• To change the order of apps, tap and hold an app and drag it to another location.
You can also edit the Apps edge panel by tapping EDIT.
People edge
Add favourite contacts to the People edge panel to quickly contact them and view
notifications received from them.
1 Drag the Edge panel handle towards the centre of the screen.
2 Swipe to the left or right to open the People edge panel. Alternative, tap
→ People
edge.
Adding contacts to the People edge panel
Add frequently used contacts to the People edge panel and set them as your priority
contacts.
Tap
and select a contact from your favourites list, or tap SELECT CONTACTS, select
contacts, and then tap DONE.
Only contacts saved in Contacts can be added to the People edge panel.
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Apps and features
Editing the People edge panel
• To delete a contact, tap and hold a contact icon and drag it to Remove at the top of the
screen.
• To change the order of contacts, tap and hold a contact icon and drag it to another
location.
You can also edit the People edge panel by tapping EDIT.
Contacting people from the People edge panel
Open the People edge panel and tap a contact. The communication buttons will appear on
the screen. Tap the desired button to call or send a message to the contact.
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Apps and features
Smart select
Select an area to capture it as an image or a GIF animation. You can also pin an image so that
it is always displayed at the top of the list.
Capturing an image
1 Drag the Edge panel handle towards the centre of the screen.
2 Swipe to the left or right to open the Smart select panel. Alternative, tap
→ Smart
select.
3 Select a desired shape icon on the panel.
4 Drag the frame on the content you want to select.
To resize the frame, drag a corner of the frame.
5 Tap DONE.
If text is included in the selected area, tap Extract text to recognise and extract text from
the selected area.
6 Select an option to use with the selected area.
• Bixby Vision: Recognise content using Bixby Vision and search for relevant
information.
• Draw: Write or draw on the selected area.
• Share: Share the selected area with others.
• Set as: Set the selected area to be displayed when the screen is off.
• Save: Save the selected area in Gallery.
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Apps and features
Capturing an area from a video
While playing a video, select an area and capture it as a GIF animation.
1 When there is content you want to capture during video playback, drag the Edge panel
handle towards the centre of the screen.
2 Swipe to the left or right to open the Smart select panel. Alternative, tap
→ Smart
select.
3 On the panel, tap Animation.
4 Adjust the position and size of the capturing area.
Adjust the
position.
Drag a corner of
the frame to
resize.
Select a quality.
5 Tap RECORD to start capturing.
• Before capturing a video, make sure that the video is playing.
• The maximum duration you can capture an area of the video for will be displayed
on the screen.
• When capturing an area from a video, its sound will not be recorded.
6 Tap STOP to stop capturing.
7 Select an option to use with the selected area.
• Draw: Write or draw on the selected area. Tap Preview to view the result before saving
the file.
• Share: Share the selected area with others.
• Save: Save the selected area in Gallery.
145
Apps and features
Edge lighting
You can set the device to light up the edges of the screen and display a pop-up window when
you receive notifications, such as new messages.
Even while the device’s screen is facing downwards, the edges of the screen will light up to
notify you of a call or new notifications. When a pop-up window appears while using an app,
drag the window downwards to quickly view the content and perform available actions.
Managing notifications to display as the edge lighting
1 Launch the Settings app, tap Display → Edge screen → Edge lighting.
2 Tap Manage notifications and tap the switches next to apps to receive notifications as
the edge lighting.
Some notifications may not display as the edge lighting depending on notification
types.
Quick reply
You can reject incoming calls using custom rejection messages. While the device’s screen is
facing downwards, hold your finger on the heart rate sensor on the back of the device for two
seconds to reject calls.
To edit the default rejection message, launch the Settings app, tap Display → Edge screen
→ Edge lighting → → Quick reply, and then tap the message text under QUICK REPLY
MESSAGE.
146
Apps and features
Multi window
Introduction
Multi window lets you run two apps at the same time in the split screen view. You can also run
multiple apps at the same time in the pop-up view.
Some apps may not support this feature.
Split screen view
Pop-up view
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Apps and features
Split screen view
1 Tap the Recents button to open the list of recently used apps.
2 Swipe upwards or downwards and tap on a recent app window.
The selected app will launch in the upper window.
3 In the lower window, swipe upwards or downwards to select another app to launch.
To launch apps not in the list of recently used apps, tap APP LIST and select an app.
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Apps and features
Using additional options
Tap the bar between the app windows to access additional options.
Add this app pair to the
Home screen.
Use the snap window
feature.
Close the app.
Switch the selected
window to a pop-up
view.
Switch locations
between app windows.
Adjusting the window size
Drag the bar between the app windows up or down to adjust the size of the windows.
When you drag the bar between the app windows to the top or bottom edge of the screen,
the window will be maximised.
Minimising the split screen view
Press the Home button to minimise the split screen view. The icon will appear on the status
bar. The app in the lower window will close and the app in the upper window will remain
active in the minimised split screen view.
Minimised split screen
To close the minimised split screen view, tap
.
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Apps and features
Snap window
You can select an area and pin it to the top of the screen and use other apps in the lower
window.
1 Tap the Recents button to open the list of recently used apps.
2 Tap and drag the frame to the area you want to pin it to.
To adjust the size of the frame, drag
upwards or downwards.
3 Tap DONE.
The selected app window will be pinned at the top of the screen. To unpin the window,
drag the bar between the app windows.
4 In the lower window, swipe upwards or downwards to select another app to launch.
Adding app pairs to the Home screen
When you add app pairs to the Home screen, you can launch two apps in the split screen
view with a single tap.
Tap the bar between the app windows and tap
.
The current app pair will be added on the Home screen.
App pair
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Apps and features
Pop-up view
1 Tap the Recents button to open the list of recently used apps.
2 Swipe upwards or downwards, tap and hold an app window, and then drag it to Drop
here for pop-up view.
The app screen will appear in the pop-up view.
Minimise the window.
Close the app.
Maximise the window.
Moving pop-up windows
To move a pop-up window, tap the window’s toolbar and drag it to a new location.
151
Apps and features
Viewing notifications via the pop-up window
When you receive a notification with edge lighting, you can quickly view its content and
perform available actions by opening the pop-up window. For example, if you receive a
message while watching a video or playing a game, you can view the message and reply to it
without switching the screen.
When you receive a notification with edge lighting while using an app, drag the notification
downwards.
This feature is only available to apps that support the Multi window and edge lighting
features. To view supported apps, launch the Settings app, tap Display → Edge
screen → Edge lighting → Manage notifications.
152
Apps and features
Samsung Pay
Introduction
Register frequently used cards to Samsung Pay, a mobile payment service, to make payments
quickly and securely. Samsung Pay supports magnetic secure transmission (MST) as well as
near field communication (NFC) to allow payment through standard credit card readers.
You can view more information, such as cards that support this feature at
www.samsung.com/samsungpay. Alternatively, launch the Samsung Pay app and tap →
Help.
• To use this feature, you must sign in to your Samsung account and register your
biometric data. For more information, refer to Samsung account, Fingerprint
recognition, and Iris recognition.
• To make payments with Samsung Pay, the device may be required a connection to
a Wi-Fi or mobile network depending on the region.
• This app’s availability and supported features may vary depending on the region or
service provider.
• The procedures for the initial setup and card registration may vary depending on
the region or service provider.
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Apps and features
Setting up Samsung Pay
When running this app for the first time or restart it after performing a data reset, follow the
on-screen instructions to complete the initial setup.
1 Launch the Samsung Pay app.
2 Sign in to your Samsung account.
3 Read and agree to the terms and conditions.
4 Register your fingerprint or irises to use when making payments.
5 Create a PIN to use when making payments.
This PIN will be used to verify various actions in Samsung Pay, such as making
payments and unlocking the app.
Registering cards
You can easily register cards by capturing their images with the camera.
You can check the cards that support this feature from the Samsung Pay website
(www.samsung.com/samsungpay).
Launch the Samsung Pay app, tap Add, and then follow the on-screen instructions to
complete your card registration.
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Apps and features
Making payments
1 Tap and hold a card image at the bottom of the screen and drag it upwards.
Alternatively, launch the Samsung Pay app.
2 On the cards list, swipe to the left or right and select a card to use.
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Apps and features
3 Scan your fingerprint or irises.
Alternatively, enter the payment PIN you set when setting up the Samsung Pay.
4 Touch the back of your device to the card reader.
When the card reader recognises the card information, the payment will be processed.
• Payments may not be processed depending on your network connection.
• The verification method for payments may vary depending on the card readers.
Cancelling payments
You can cancel payments by visiting the place where you made them.
On the cards list, swipe to the left or right to select the card you used. Follow the on-screen
instructions to complete payment cancellation.
Changing the Samsung Pay settings
On the Samsung Pay screen, tap → Settings. Select the screen where the card image will
appear to activate Samsung Pay on the Home screen or locked screen, or when the screen is
turned off.
Samsung Gear
Samsung Gear is an app that allows you to manage your Gear wearable device. When you
connect your device to the Gear, you can customise the Gear’s settings and apps.
Open the Samsung folder and launch the Samsung Gear app.
Tap START THE JOURNEY to connect your device to the Gear. Follow the on-screen
instructions to finish the setup. Refer to the Gear’s user manual for more information about
how to connect and use the Gear with your device.
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Apps and features
Samsung Members
Samsung Members offers support services to customers, such as device problem diagnosis,
and lets users submit questions and error reports. You can also share information with others
in the Galaxy users’ community or view the latest Galaxy news and tips. Samsung Members
can help you solve any problems you might encounter while using your device.
Additional options
Send feedback.
• This app’s availability and supported features may vary depending on the region or
service provider.
• To submit your feedback or post your comments, you must register and sign in to
your Samsung account. Refer to Samsung account for more information.
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Apps and features
Samsung Notes
Create notes by entering text from the keyboard or by handwriting or drawing on the screen.
You can also insert images or voice recordings into your notes.
Creating notes
1 Launch the Samsung Notes app and tap ALL → .
2 Select an input method from the toolbar at the top of the screen and compose a note.
→ Image to insert an image by selecting from Gallery or by taking a photo.
Tap
Tap → Voice to record a voice recording and insert it into the note. Voice recording
will start immediately.
Enter text using the keyboard.
Insert an image or a voice
recording.
Write or draw with pens.
Paint with brushes.
3 When you are finished composing the note, tap SAVE.
Deleting notes
1 Launch the Samsung Notes app, tap ALL or COLLECTIONS, and then select a category.
2 Tap and hold a note to delete.
To delete multiple notes, tick more notes to delete.
3 Tap
.
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Apps and features
Calendar
Manage your schedule by entering upcoming events or tasks in your planner.
Creating events
1 Launch the Calendar app and tap
or double-tap a date.
If the date already has saved events or tasks in it, tap the date and tap
.
2 Enter event details.
Select a sticker to display with
the event.
Set the duration.
Enter a title.
Change the event's colour.
Select a calendar to save the
event to.
Set an alarm.
Enter the location.
Attach a map.
Add a note.
Add more details.
3 Tap SAVE to save the event.
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Apps and features
Creating tasks
1 Launch the Calendar app and tap VIEW → Tasks.
2 Tap and enter task details.
3 Tap SAVE to save the task.
Syncing events and tasks with your accounts
1 Launch the Settings app, tap Cloud and accounts → Accounts and select the account to
sync with.
2 Tap Sync account and tap the Sync Calendar switch to activate it.
For the Samsung account, tap → Sync settings and tap the Calendar switch to activate
it.
To add accounts to sync with, launch the Calendar app and tap → Manage calendars →
Add account. Then, select an account to sync with and sign in. When an account is added, it
will appear on the list.
Samsung Health
Introduction
Samsung Health helps you manage your wellness and fitness. Set fitness goals, check your
progress, and keep track of your overall wellness and fitness.
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Apps and features
Using Samsung Health
You can view the key information from Samsung Health menus and trackers to monitor your
wellness and fitness. You can also compare your step count records with other Samsung
Health users, compete with your friends, and view health tips.
Open the Samsung folder and launch the Samsung Health app. When running this app for
the first time or restart it after performing a data reset, follow the on-screen instructions to
complete the setup.
Some features may not be available depending on the region.
Compare your step count
records with other Samsung
Health users or compete with
your friends.
Monitor your health and fitness.
View health tips.
Set your daily goals and track
your progress.
View and manage trackers.
View guide messages or
notifications from Samsung
Health.
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Apps and features
To add items to the Samsung Health screen, tap → Manage items, and then select items.
• GOALS: Set your daily fitness goals and view your progress.
• PROGRAMS: Use customisable exercise programmes.
• GENERAL TRACKERS: Monitor your activities, food intake, and body measurements.
• EXERCISE TRACKERS: Add trackers of various exercises and monitor your activities.
Goals
You can set your goals for weight management or a more balanced life. After setting your
goals, you can track your progress or view guides on the Samsung Health screen.
On the Samsung Health screen, tap SET GOALS. Alternatively, tap → Manage items and
select Weight management or Balanced life.
TOGETHER
Together allows you to set up step count goals and compete with your friends. You can invite
friends to walk together, set target step counts, compete in challenges, and view your ranking
on the Steps leaderboard.
On the Samsung Health screen, tap TOGETHER.
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Apps and features
Steps
The device counts the number of steps you take and measures the distance travelled.
On the Samsung Health screen, tap the steps tracker.
Current step total
Target
• You may experience a brief delay while the steps tracker monitors your steps and
then displays your step count. You may also experience a brief delay before the
pop-up window indicates that your goal has been reached.
• If you use the steps tracker while travelling by car or train, vibration may affect your
step count.
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Apps and features
Heart rate
Measure and record your heart rate.
The heart rate tracker is intended for fitness and informational purposes only and is
not intended for use in the diagnosis of disease or other conditions, or in the cure,
mitigation, treatment, or prevention of disease.
Be aware of following conditions before measuring your heart rate:
• Rest for 5 minutes before taking measurements.
• If the measurement is very different from the expected heart rate, rest for 30 minutes and
then measure it again.
• During winter or in cold weather, keep yourself warm when measuring your heart rate.
• Smoking or consuming alcohol before taking measurements may cause your heart rate
to be different from your normal heart rate.
• Do not talk, yawn, or breathe deeply while taking heart rate measurements. Doing so
may cause your heart rate to be recorded inaccurately.
• Heart rate measurements may vary depending on the measurement method and the
environment they are taken in.
• If the heart rate sensor is not working, make sure nothing is obstructing the sensor. If the
heart rate sensor continues to have the same problem, visit a Samsung Service Centre.
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Apps and features
1 On the Samsung Health screen, tap the heart rate tracker and tap MEASURE to start
measuring your heart rate.
2 Place your finger on the heart rate sensor on the back of the device.
3 After a moment, your current heart rate will be displayed on the screen. Remove your
finger from the sensor.
Your current heart rate
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Apps and features
Additional information
• Samsung Health is intended for fitness and wellness purposes only and is not intended
for use in the diagnosis of disease or other conditions, or in the cure, mitigation,
treatment, or prevention of disease.
• The available functions, features and addable applications for Samsung Health may vary
from country to country due to different local laws and regulations. You should check the
features and applications available in your specific region before use.
• Samsung Health applications and its service can be changed or discontinued without
prior notice.
• The purpose for data collection is limited to providing the service that you have
requested, including providing additional information to enhance your wellness, sync
data, data analysis and statistics or to develop and provide better services. (But if you sign
in to your Samsung account from Samsung Health, your data may be saved on the server
for data backup purposes.) Personal information may be stored until the completion of
such purposes. You can delete personal data stored by Samsung Health by using the
Reset data option in the Settings menu. To delete any data you have shared with social
networks or transferred to storage devices, you must delete them separately.
• You may share and/or sync your data with additional Samsung services or compatible
third party services that you select, as well as with any of your other connected devices.
Access to Samsung Health information by such additional services or third party devices
will only be permitted with your express approval.
• You assume full responsibility for the inappropriate use of data shared on social networks
or transmitted to others. Use caution when sharing your personal data with others.
• If the device is connected to measuring devices, verify the communication protocol to
confirm proper operation. If you use a wireless connection, such as Bluetooth, the device
may be affected by electronic interference from other devices. Avoid using the device
near other devices that transmit radio waves.
• Please read Terms and Conditions and Privacy Policy of Samsung Health carefully before
using it.
166
Apps and features
Voice Recorder
Introduction
Use different recording modes for various situations. The device can convert your voice to text
and distinguish between sound sources.
Making voice recordings
1 Open the Samsung folder and launch the Voice Recorder app.
2 Tap to start recording. Speak into the microphone.
Tap
to pause recording.
While making a voice recording, tap BOOKMARK to insert a bookmark.
Change the recording mode.
Start recording.
3 Tap to finish recording.
4 Enter a file name and tap SAVE.
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Apps and features
Changing the recording mode
Open the Samsung folder and launch the Voice Recorder app.
Select a mode from the top of the voice recorder screen.
• STANDARD: This is the normal recording mode.
• INTERVIEW: The microphone is sensitive to sounds from two directions. In this mode,
both the top and the bottom of the device pick up equal amounts of sound.
• SPEECH-TO-TEXT: The device records your voice and simultaneously converts it to onscreen text. For best results, keep the device near your mouth and speak loudly and
clearly in a quiet place.
If the voice memo system language does not match the language you are
speaking, the device will not recognise your voice. Before using this feature, tap
the current language to set the voice memo system language.
Playing selected voice recordings
When you review interview recordings, you can mute or unmute certain sound sources in the
recording.
1 Open the Samsung folder and launch the Voice Recorder app.
2 Tap LIST and select a voice recording made in interview mode.
3 To mute certain sound sources, tap for the corresponding direction that sound is to
be muted.
The icon will change to
and the sound will be muted.
Muted sound source
Unmuted sound source
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Apps and features
My Files
Access and manage various files stored in the device or in other locations, such as cloud
storage services.
Open the Samsung folder and launch the My Files app.
View files that are stored in each storage.
To free up the device’s storage, tap → Get more space.
To search for files or folders, tap
.
Clock
Introduction
Set alarms, check the current time in many cities around the world, time an event, or set a
specific duration.
ALARM
Launch the Clock app and tap ALARM.
Setting alarms
Tap
in the alarms list, set an alarm time, select the days on which the alarm will repeat, set
other various alarm options, and then tap SAVE.
To open the keypad to enter an alarm time, tap the time input field.
To activate or deactivate alarms, tap the switch next to the alarm in the alarms list.
Stopping alarms
Tap DISMISS to stop an alarm. If you have previously enabled the snooze option, tap
SNOOZE to repeat the alarm after a specified length of time.
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Apps and features
Deleting alarms
Tap and hold an alarm, tick alarms to delete, and then tap DELETE.
WORLD CLOCK
Launch the Clock app and tap WORLD CLOCK.
Creating clocks
Tap
, enter a city name or select a city from the globe, and then tap ADD.
Deleting clocks
Tap and hold a clock, tick clocks to delete, and then tap DELETE.
STOPWATCH
1 Launch the Clock app and tap STOPWATCH.
2 Tap START to time an event.
To record lap times while timing an event, tap LAP.
3 Tap STOP to stop timing.
To restart the timing, tap RESUME.
To clear lap times, tap RESET.
TIMER
1 Launch the Clock app and tap TIMER.
2 Set the duration, and then tap START.
To open the keypad to enter the duration, tap the duration input field.
3 Tap DISMISS when the timer goes off.
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Apps and features
Calculator
Perform simple or complex calculations.
Launch the Calculator app.
Rotate the device to landscape orientation to display the scientific calculator. If Auto-rotate is
disabled, tap to display the scientific calculator.
To see the calculation history, tap HISTORY. To close the calculation history panel, tap
KEYPAD.
To clear the history, tap HISTORY → CLEAR HISTORY.
To use the unit conversion tool, tap
or temperature, into other units.
. You can convert various values, such as area, length,
Game Launcher
Introduction
Game Launcher gathers your games downloaded from Play Store and Galaxy Apps into one
place for easy access. You can set the device to game mode to play games more easily.
View your gameplay
information.
Access additional options.
Downloaded apps.
Search for games.
Open games with or without
sound.
Change the performance mode.
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Apps and features
Using Game Launcher
1 Launch the Settings app, tap Advanced features → Games, and then tap the Game
Launcher switch to activate it.
Game Launcher will be added to the Home screen or the Apps screen.
When you deactivate the feature, Game Launcher will be removed from the Home
screen and the Apps screen.
2 Launch the Game Launcher app.
3 Tap a game from the games list.
To find more games, drag the screen upwards.
Games downloaded from Play Store and Galaxy Apps will be automatically shown
on the game launcher screen. If you cannot see your games, tap → Add a game.
Removing a game from Game Launcher
Tap and hold a game and tap Remove.
Changing the performance mode
You can change the game performance mode.
Launch the Game Launcher app, tap Normal performance, and then tap the button
repeatedly to select the mode you want.
• Normal performance: Power saving mode or high performance mode is not used.
• Save power: This decreases the battery power consumption but it will reduce the system
performance.
• High performance: This improves system performance but it will increase the battery
power consumption.
Battery power efficiency may vary by game.
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Apps and features
Using Game Tools
You can use various options on the Game Tools panel while playing a game. To open the
on the navigation bar. If the navigation bar is hidden, drag upwards
Game Tools panel, tap
from the bottom of the screen to show it.
Access the Game Launcher
screen.
Access the Game Tools settings.
Play games in full screen.
Mute notification sounds and
display notifications only for
incoming calls and emergency
alerts.
Lock the Hard press Home
button feature.
Lock the auto brightness
adjustment feature.
Lock the Edge screen.
Hide and lock the navigation bar.
Record your game session.
Lock the touchscreen.
Capture screenshots.
Blocking notifications during games
Tap
and tap the No alerts during game switch to activate it. The device will mute
notification sounds and display only notifications for incoming calls and emergency alerts,
so that you can enjoy your games without being disturbed. If you receive an incoming call, a
small notification will appear at the top of the screen.
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Apps and features
SmartThings
Introduction
Connect to nearby devices, such as Bluetooth headsets or other smartphones, easily and
quickly. You can also control and manage TVs, home appliances, and Internet of Things (IoT)
products with your smartphone.
• Connecting with nearby devices: Connect with nearby devices, such as Bluetooth
headsets or wearable devices, easily and quickly.
• Registering and controlling home appliances, TVs, and IoT products: Register
smart refrigerators, washers, air conditioners, air purifiers, TVs, and Internet of Things
(IoT) products on your smartphone, and view their status or control them from your
smartphone’s screen.
• Receiving notification: Receive notifications from connected devices on your
smartphone. For example, when the laundry is finished, you can receive a notification on
your smartphone.
Open the Samsung folder and launch the SmartThings app. The dashboard will appear.
Access additional options.
Search for and register nearby
devices.
Supported devices
SmartThings tips
User stories
View the dashboard.
Manage automations.
Manage locations and devices.
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Apps and features
• To use SmartThings, your smartphone and other devices must be connected to a
Wi-Fi or mobile network.
• To fully use SmartThings, you must register and sign in to your Samsung account.
• The devices you can connect may vary depending on the region or service
provider. To see the list of connectable devices, open the Samsung folder, launch
the SmartThings app, and then tap SUPPORTED DEVICES.
• Available features may differ depending on the connected device.
• Connected devices’ own errors or defects are not covered by the Samsung
warranty. When errors or defects occur on the connected devices, contact the
device’s manufacturer.
Connecting to nearby devices
Connect to nearby devices, such as Bluetooth headsets, easily and quickly.
Connection methods may vary depending on the type of connected devices or the
shared content.
1 Open the Samsung folder and launch the SmartThings app.
2 On the dashboard, tap Add device.
3 Select a device from the list and connect to it by following the on-screen instructions.
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Apps and features
Using home appliances, TVs, and IoT products
View the status of your smart appliances, TVs, and IoT products from your smartphone’s
screen. You can group devices by location and add rules to control the devices easily and
conveniently.
Connecting devices
1 Open the Samsung folder and launch the SmartThings app.
2 On the dashboard, tap Add device.
3 Select a device from the list.
under ADD DEVICE MANUALLY and select a
If there is no device on the list, tap
device type. Or, tap Search and enter the device or model name.
4 Follow the on-screen instructions to register devices.
Viewing and controlling connected devices
You can view and control the devices. For example, you can check the ingredients in your
refrigerator or adjust the TV volume.
1 Open the Samsung folder, launch the SmartThings app, and then tap Devices.
The list of connected devices will appear.
2 View the status of devices on the list.
To control the devices, select a device. When the device controller supplied with the
selected device is downloaded, you can control the device.
Adding devices and scenes by locations
Add devices by locations, view the list of devices in a same location, and control them. You
can also add a scene to a location to control multiple devices at the same time.
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Apps and features
Adding locations
1 Open the Samsung folder, launch the SmartThings app, and then tap Devices → ALL
DEVICES → Add location.
2 Enter the location name.
To set a location, tap Geolocation to select a location on the map and tap DONE.
3 Tap SAVE.
Your location will be added.
To add devices to the location, tap ADD DEVICE and follow the on-screen instructions to
register devices.
The devices will be added to the location.
Adding scenes
Add a scene and register devices to it to control multiple devices at the same time with a
single tap of a button or with a voice command.
Open the Samsung folder, launch the SmartThings app, select a location, tap → Add
scene, and then set scene options. You can set the scene name, icon, and devices.
Adding automations
You can also set an automation to perform actions automatically depending on the preset
time or the status of devices.
For example, add an automation to turn on the audio automatically every day at 7:00 AM.
1 Open the Samsung folder, launch the SmartThings app, and then tap Automations →
ADD AUTOMATION.
2 Tap When do you want to use this automation? to set the conditions and tap DONE.
3 Tap What do you want this automation to do? to set devices and actions to perform
and tap DONE.
To receive a notification when an automation runs, tap Notify me and enter the message.
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Apps and features
Receiving notifications
You can receive notifications from connected devices on your smartphone. For example,
when the laundry is finished, you can receive a notification on your smartphone.
To set devices to receive notifications, open the Samsung folder, launch the SmartThings
app, tap → Notifications → → Notifications settings, and then tap the switches next to
the devices you want.
Sharing content
Share content by using various sharing options. The following actions are an example of
sharing images.
You may incur additional charges when sharing files via the mobile network.
1 Launch the Gallery app and select an image.
2 Tap and select a sharing method, such as message and email.
When you have a communication or sharing history, the people you contacted
will appear on the sharing options panel. To directly share content with them via
the corresponding app, select a person’s icon. If the feature is not activated, launch
the Settings app, tap Advanced features, and then tap the Direct share switch to
activate it.
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Apps and features
Using additional features
• Link Sharing: Share large files. Upload files to the Samsung storage server and share
them with others via a Web link or a code. To use this feature, your phone number must
be verified.
• Share to device: Share content with nearby devices via Wi-Fi Direct or Bluetooth, or with
SmartThings supported devices. You can also view your device’s displayed content on a
large screen by connecting your device to a Smart View-enabled TV or monitor.
When the image is sent to the recipients’ devices, a notification will appear on their devices.
Tap the notification to view or download the image.
Samsung DeX
Introduction
Samsung DeX is a service that allows you to use your smartphone like a computer by
connecting the smartphone to an external display, such as a TV or monitor. You can use your
smartphone’s features on a large screen conveniently.
• For more information about using the DeX Pad, refer to the DeX Pad’s user manual.
• All accessories, including the DeX Pad, are sold separately.
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Apps and features
DeX Pad device layout
Fan vent
Surface
Fan vent
Mobile device
connector
(USB Type-C)
Charger port
(USB Type-C)
USB port
HDMI port
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Apps and features
Connecting devices
1 Connect the charger to the DeX Pad’s charger port (USB Type-C).
Use only Samsung-approved chargers that support the fast charging feature.
2 Connect one end of the HDMI cable to the DeX Pad’s HDMI port, and plug the other end
of the cable into a TV or monitor’s HDMI port.
Use only the HDMI cable supplied with the DeX Pad. Otherwise, the DeX Pad may not
work properly.
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Apps and features
3 Connect your smartphone’s multipurpose jack to the mobile device connector (USB
Type-C) on the DeX Pad.
Mobile device
connector
(USB Type-C)
• Ensure that your smartphone is horizontal to the connector. Otherwise, the DeX
Pad and your smartphone may be damaged.
• If you connect your smartphone with a case attached, it may not correctly connect
to the DeX Pad or run Samsung DeX properly depending on your device’s case.
Remove the case before use.
4 On your smartphone’s screen, select the screen mode you want to use. You can choose
from Samsung DeX mode or screen mirroring mode.
• START SAMSUNG DeX: Your smartphone’s screen will change into a touchpad and
appear on the connected TV or monitor in Samsung DeX mode.
• SWITCH TO SCREEN MIRRORING: The same screen as your smartphone will appear
on the connected TV or monitor.
Samsung DeX mode
Screen mirroring mode
The screen mode you first select will be applied for subsequent connections. Refer to
Changing screen mode for more information.
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Apps and features
Controlling the Samsung DeX screen
Controlling via your smartphone
You can use your smartphone as a touchpad.
• You can use the touchpad only when using Samsung DeX mode.
• If your smartphone’s case has a front cover, open the front cover to use your
smartphone as a touchpad. If the front cover is closed, the touchpad may not work
properly.
Controlling the screen
• Tapping: Launch an app or select a button.
• Tapping with two fingers: Show the additional options.
• Swiping with two fingers: Scrolling the screen in any direction.
• Spreading or pinching with two fingers: Zoom in or out.
• Tapping and holding: Select an item on the screen.
• Dragging: Move an item or select text.
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Apps and features
Orienting your smartphone’s screen
When you are using your smartphone as a touchpad, you can use it in either the horizontal or
vertical alignment.
1 When the DeX Pad and your smartphone are connected, raise both of them to be
perpendicular to the surface ( 1 ). Then, turn the smartphone to be either vertical or
horizontal, the orientation you want ( 2 ).
2
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1
Apps and features
2 Move both the DeX Pad and your smartphone up and down slightly.
If the touchpad has been properly oriented, the
touchpad.
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icon will appear at the top right of the
Apps and features
Controlling with an external keyboard and mouse
To use a keyboard and mouse, connect them to the DeX Pad’s USB ports.
• When you connect a mouse, the touchpad will not appear on your smartphone.
• You can control with an external keyboard and mouse even in Screen mirroring
mode.
You can also use a wireless keyboard/mouse or Bluetooth keyboard/mouse. Refer to the
respective device’s manual for more information.
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Apps and features
Using Samsung DeX
Use your smartphone’s features in an interface environment similar to a computer. You can
multitask by running multiple apps simultaneously. You can also check your smartphone’s
notifications and status.
Favourite apps
Samsung DeX
home screen
Quick access
toolbar
Apps button
Status bar
Taskbar
• When starting or ending Samsung DeX, running apps may be closed.
• Some apps or features may not be available when using Samsung DeX.
• To adjust the screen settings, use the connected TV or monitor’s display settings.
• Favourite apps: Add frequently used apps to the Home screen and launch them quickly.
• Apps button: View and run your smartphone’s apps. To install apps that are optimised for
Samsung DeX, tap Apps for Samsung DeX.
• Taskbar: View the apps that are currently running.
• Status bar: View your smartphone’s notifications and status. Status icons may appear
differently depending on your smartphone’s status. When you click , the quick setting
buttons will appear. You can activate or deactivate certain smartphone features using the
quick setting buttons.
• Quick access toolbar: Use quick tools, such as screen keyboard, volume control, or search.
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Apps and features
Using the screen keyboard
Open the screen keyboard on the connected TV or monitor to enter text.
On the quick access toolbar, tap
.
The screen keyboard will appear.
Enjoying games vividly on a large screen
Play your smartphone’s games on a large screen. On the connected TV or monitor, launch the
Game Launcher app.
Answering calls
While using Samsung DeX, you can answer calls from your smartphone on the connected TV
or monitor. Select the call answering option on the connected TV or monitor to answer a call.
Your smartphone’s speaker will be used during the calls.
If you do not want to use the speakerphone, connect earphones or remove your
smartphone from the DeX Pad.
Changing screen mode
You can change the screen mode on the connected TV or monitor.
1 On the status bar, tap
and tap
next to Samsung DeX.
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Apps and features
2 Tap
above Using Samsung DeX and tap SCREEN MIRRORING.
Samsung DeX mode will be ended and the same screen as your smartphone will appear
on the connected TV or monitor.
If you want to switch modes on your smartphone, open the notification panel, tap
Samsung DeX, and then tap SAMSUNG DEX.
next to
Charging the smartphone’s battery
You can charge your smartphone’s battery using the DeX Pad.
1 On the status bar, tap and tap next to Samsung DeX.
2 Tap above Using Samsung DeX and tap FAST CHARGING.
The connected TV or monitor will turn off and your smartphone will start charging.
Ending the connection
To disconnect your smartphone from the connected monitor, remove your smartphone from
the DeX Pad.
Be sure to remove your smartphone horizontally. Raising it up too high, pulling it
excessively, or shaking it may damage the mobile device connector (USB Type-C).
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Apps and features
Connecting to an external display
You can connect your smartphone to an external display, such as a TV or monitor, and view
presentations or movies on the connected display. Connect your smartphone to an external
display using an HDMI cable and HDMI adaptor (USB Type-C to HDMI). You can view your
smartphone’s content on the connected screen.
• HDMI cables and adaptors (USB Type-C to HDMI) are sold separately.
• Use only a Samsung-approved HDMI adaptor (USB Type-C to HDMI). Performance
problems and malfunctions caused by using unapproved accessories are not
covered by the warranty.
1 Connect an HDMI adaptor (USB Type-C to HDMI) to your smartphone.
2 Connect an HDMI cable to the HDMI adaptor (USB Type-C to HDMI) and to a TV or
monitor’s HDMI port.
Your smartphone’s screen will appear on the connected screen.
HDMI cable
HDMI adaptor (USB
Type-C to HDMI)
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Apps and features
Google apps
Google provides entertainment, social network, and business apps. You may require a Google
account to access some apps.
To view more app information, access each app’s help menu.
Some apps may not be available or may be labelled differently depending on the
region or service provider.
Chrome
Search for information and browse webpages.
Gmail
Send or receive emails via the Google Mail service.
Maps
Find your location on the map, search the world map, and view location information for
various places around you.
Play Music
Discover, listen to, and share music on your device. You can upload music collections stored
on your device to the cloud and access them later.
Play Movies & TV
Purchase or rent videos, such as movies and TV programmes, from Play Store.
Drive
Store your content on the cloud, access it from anywhere, and share it with others.
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Apps and features
YouTube
Watch or create videos and share them with others.
Photos
Search for, manage, and edit all your photos and videos from various sources in one place.
Google
Search quickly for items on the Internet or your device.
Duo
Make a simple video call.
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Settings
Introduction
Customise device settings. You can make your device more personalised by configuring
various setting options.
Launch the Settings app.
To search for settings by entering keywords, tap Search or
.
Connections
Options
Change settings for various connections, such as the Wi-Fi feature and Bluetooth.
On the Settings screen, tap Connections.
• Wi-Fi: Activate the Wi-Fi feature to connect to a Wi-Fi network and access the Internet or
other network devices. Refer to Wi-Fi for more information.
• Bluetooth: Use Bluetooth to exchange data or media files with other Bluetooth-enabled
devices. Refer to Bluetooth for more information.
• Phone visibility: Allow other devices to find your device to share content with you. When
this feature is activated, your device will be visible to other devices when they search for
available devices using their Transfer files to device option.
• Data usage: Keep track of your data usage amount and customise the settings for the
limitation. Set the device to automatically disable the mobile data connection when the
amount of mobile data you have used reaches your specified limit.
You can also activate the data saver feature to prevent some apps running in the
background from sending or receiving data. Refer to Data saver for more information.
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Settings
• Flight mode: Set the device to disable all wireless functions on your device. You can use
only non-network services.
Make sure the device is turned off during takeoff and landing. After takeoff, you
can use the device in flight mode if allowed by aircraft personnel.
• NFC and payment: Set the device to allow you to read near field communication (NFC)
tags that contain information about products. You can also use this feature to make
payments and buy tickets for transportation or events after downloading the required
apps. Refer to NFC and payment for more information.
• Mobile Hotspot and Tethering: Use the device as a mobile hotspot to share the
device’s mobile data connection with other devices when the network connection is not
available. Connections can be made via Wi-Fi, USB, or Bluetooth. Refer to Mobile Hotspot
and Tethering for more information.
• Mobile networks: Configure your mobile network settings.
• SIM card manager (dual SIM models): Activate your SIM or USIM cards and customise the
SIM card settings. Refer to SIM card manager (dual SIM models) for more information.
• Location: Change settings for location information permissions.
• More connection settings: Customise settings to control other features. Refer to More
connection settings for more information.
Wi-Fi
Activate the Wi-Fi feature to connect to a Wi-Fi network and access the Internet or other
network devices.
Turn off Wi-Fi to save the battery when not in use.
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Settings
Connecting to a Wi-Fi network
1 On the Settings screen, tap Connections → Wi-Fi, and then tap the switch to activate it.
2 Select a network from the Wi-Fi networks list.
Networks that require a password appear with a lock icon. Enter the password and tap
CONNECT.
• Once the device connects to a Wi-Fi network, the device will reconnect to that
network each time it is available without requiring a password. To prevent the
device connecting to the network automatically, select it from the list of networks
and tap FORGET.
• If you cannot connect to a Wi-Fi network properly, restart your device’s Wi-Fi feature
or the wireless router.
Wi-Fi Direct
Wi-Fi Direct connects devices directly via a Wi-Fi network without requiring an access point.
1 On the Settings screen, tap Connections → Wi-Fi, and then tap the switch to activate it.
2 Tap Wi-Fi Direct.
The detected devices are listed.
If the device you want to connect to is not in the list, request that the device turns on its
Wi-Fi Direct feature.
3 Select a device to connect to.
The devices will be connected when the other device accepts the Wi-Fi Direct connection
request.
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Settings
Sending and receiving data
You can share data, such as contacts or media files, with other devices. The following actions
are an example of sending an image to another device.
1 Launch the Gallery app and select an image.
2 Tap → Wi-Fi Direct and select a device to transfer the image to.
3 Accept the Wi-Fi Direct connection request on the other device.
If the devices are already connected, the image will be sent to the other device without
the connection request procedure.
Ending the device connection
1 On the Settings screen, tap Connections → Wi-Fi.
2 Tap Wi-Fi Direct.
The device displays the connected devices in the list.
3 Tap the device name to disconnect the devices.
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Settings
Bluetooth
Use Bluetooth to exchange data or media files with other Bluetooth-enabled devices.
• Samsung is not responsible for the loss, interception, or misuse of data sent or
received via Bluetooth.
• Always ensure that you share and receive data with devices that are trusted
and properly secured. If there are obstacles between the devices, the operating
distance may be reduced.
• Some devices, especially those that are not tested or approved by the Bluetooth
SIG, may be incompatible with your device.
• Do not use the Bluetooth feature for illegal purposes (for example, pirating copies
of files or illegally tapping communications for commercial purposes).
Samsung is not responsible for the repercussion of illegal use of the Bluetooth
feature.
Pairing with other Bluetooth devices
1 On the Settings screen, tap Connections → Bluetooth, and then tap the switch to
activate it.
The detected devices will be listed.
2 Select a device to pair with.
If the device you want to pair with is not on the list, set the device to enter Bluetooth
pairing mode. Refer to the other device’s user manuals.
Your device is visible to other devices while the Bluetooth settings screen is open.
3 Accept the Bluetooth connection request on your device to confirm.
The devices will be connected when the other device accepts the Bluetooth connection
request.
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Settings
Sending and receiving data
Many apps support data transfer via Bluetooth. You can share data, such as contacts or media
files, with other Bluetooth devices. The following actions are an example of sending an image
to another device.
1 Launch the Gallery app and select an image.
2 Tap → Bluetooth, and then select a device to transfer the image to.
If your device has paired with the device before, tap the device name without confirming
the auto-generated passkey.
If the device you want to pair with is not in the list, request that the device turns on its
visibility option.
3 Accept the Bluetooth connection request on the other device.
Dual audio
You can connect up to two Bluetooth audio devices to your smartphone. Connect two
Bluetooth headsets or speakers to use them at the same time.
To use this feature, the Bluetooth audio devices you want to connect must support
the Media audio feature.
1 On the Settings screen, tap Connections → Bluetooth, and then tap the switch to
activate it.
The detected devices will be listed.
2 Tap → Dual audio, tap the switch to activate it, and then tap the Back button.
3 Select a device to pair with.
If the device you want to pair with is not in the list, turn on its visibility option or enter
Bluetooth pairing mode on the device. Refer to the device’s user manuals for more
information.
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Settings
4 Tap next to the connected device and tap the Media audio switch to activate it.
5 Select another device from the list and activate its Media audio feature.
Unpairing Bluetooth devices
1 On the Settings screen, tap Connections → Bluetooth.
The device displays the paired devices in the list.
2 Tap next to the device name to unpair.
3 Tap Unpair.
Data saver
Reduce your data usage by preventing some apps running in the background from sending
or receiving data.
On the Settings screen, tap Connections → Data usage → Data saver and tap the switch to
activate it.
When the data saver feature is activated, the
icon will appear on the status bar.
Data saver feature activated
To select apps to use data without restriction, tap Allow app while Data saver on and
select apps.
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Settings
NFC and payment
Your device allows you to read near field communication (NFC) tags that contain information
about products. You can also use this feature to make payments and buy tickets for
transportation or events after downloading the required apps.
The device contains a built-in NFC antenna. Handle the device carefully to avoid
damaging the NFC antenna.
Reading information from NFC tags
Use the NFC feature to send images or contacts to other devices, and read product
information from NFC tags.
1 On the Settings screen, tap Connections and tap the NFC and payment switch to
activate it.
2 Place the NFC antenna area on the back of your device near an NFC tag.
The information from the tag appears.
Ensure that the device’s screen is turned on and unlocked. Otherwise, the device will
not read NFC tags or receive data.
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Settings
Making payments with the NFC feature
Before you can use the NFC feature to make payments, you must register for the mobile
payment service. To register or get more information about the service, contact your service
provider.
1 On the Settings screen, tap Connections and tap the NFC and payment switch to
activate it.
2 Touch the NFC antenna area on the back of your device to the NFC card reader.
To set the default payment app, open the Settings screen and tap Connections → NFC and
payment → Tap and pay → PAYMENT, and then select an app.
The payment services list may not include all available payment apps.
Sending data with the NFC feature
Allow data exchange when your device’s NFC antenna touches the other device’s NFC
antenna.
1 On the Settings screen, tap Connections → NFC and payment and tap the switch to
activate it.
2 Tap the Android Beam switch to activate it.
3 Select an item and touch the other device’s NFC antenna to your device’s NFC antenna.
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Settings
4 When Touch to beam. appears on the screen, tap your device’s screen to send the item.
If both devices try to send data simultaneously, the file transfer may fail.
Mobile Hotspot and Tethering
Use the device as a mobile hotspot to share the device’s mobile data connection with other
devices when the network connection is not available. Connections can be made via Wi-Fi,
USB, or Bluetooth.
On the Settings screen, tap Connections → Mobile Hotspot and Tethering.
You may incur additional charges when using this feature.
• Mobile Hotspot: Use the mobile hotspot to share the device’s mobile data connection
with computers or other devices.
• Bluetooth tethering: Use Bluetooth tethering to share the device’s mobile data
connection with computers or other devices via Bluetooth.
• USB tethering: Use USB tethering to share the device’s mobile data connection with
a computer via USB. When connected to a computer, the device is used as a wireless
modem for the computer.
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Settings
Using the mobile hotspot
Use your device as a mobile hotspot to share your device’s mobile data connection with other
devices.
1 On the Settings screen, tap Connections → Mobile Hotspot and Tethering → Mobile
Hotspot.
2 Tap the switch to activate it.
The icon appears on the status bar. Other devices can find your device in the Wi-Fi
networks list.
To set a password for the mobile hotspot, tap → Configure Mobile Hotspot and select
the level of security. Then, enter a password and tap SAVE.
3 On the other device’s screen, search for and select your device from the Wi-Fi networks
list.
4 On the connected device, use the device’s mobile data connection to access the Internet.
SIM card manager (dual SIM models)
Activate your SIM or USIM cards and customise the SIM card settings. Refer to Using dual SIM
or USIM cards (dual SIM models) for more information.
On the Settings screen, tap Connections → SIM card manager.
• Calls: Select a SIM or USIM card for voice calls.
• Text messages: Select a SIM or USIM card for messaging.
• Mobile data: Select a SIM or USIM card for data services.
• Confirm SIM card for calls: Set the device to display the SIM or USIM card selection popup window when returning a call or calling from a message. The pop-up window will
appear only if the SIM or USIM card used for the previous call or message is different from
your preferred SIM or USIM card.
• Dual SIM always on: Set the device to allow incoming calls from the other SIM or USIM
card during a call.
When this feature is enabled, you may incur additional charges for call forwarding
depending on the region or service provider.
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Settings
More connection settings
Customise settings to control other features.
On the Settings screen, tap Connections → More connection settings.
• Nearby device scanning: Set the device to scan for nearby devices to connect to.
• Printing: Configure settings for printer plug-ins installed on the device. You can search
for available printers or add one manually to print files. Refer to Printing for more
information.
• MirrorLink: Use the MirrorLink feature to control your device’s MirrorLink apps on the
vehicle’s head unit monitor. Refer to MirrorLink for more information.
• Download booster: Set the device to download files larger than 30 MB, faster via Wi-Fi
and mobile networks simultaneously. Refer to Download booster for more information.
• VPN: Set up virtual networks (VPNs) on your device to connect to a school or company’s
private network.
• Ethernet: When you connect an Ethernet adaptor, you can use a wired network and
configure network settings.
Printing
Configure settings for printer plug-ins installed on the device. You can connect the device to a
printer via Wi-Fi or Wi-Fi Direct, and print images or documents.
Some printers may not be compatible with the device.
Adding printer plug-ins
Add printer plug-ins for printers you want to connect the device to.
1 On the Settings screen, tap Connections → More connection settings → Printing →
Add service.
2 Search for a printer plug-in in Play Store.
3 Select a printer plug-in and install it.
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Settings
4 Select the printer plug-in and tap the switch to activate it.
The device searches for printers that are connected to the same Wi-Fi network as your
device.
5 Select a printer to add.
To add printers manually, tap → Add printer.
Printing content
While viewing content, such as images or documents, access the options list, tap Print →
→ All printers..., and then select a printer.
Printing methods may vary depending on the content type.
MirrorLink
You can display your device’s screen on the vehicle’s head unit monitor.
Connect your device to a vehicle to control your device’s MirrorLink apps on the vehicle’s
head unit monitor.
On the Settings screen, tap Connections → More connection settings → MirrorLink.
Your device is compatible with vehicles that support MirrorLink version 1.1 or higher.
Connecting your device to a vehicle via MirrorLink
When using this feature for the first time, connect the device to a Wi-Fi or mobile network.
1 Pair your device with a vehicle via Bluetooth.
Refer to Pairing with other Bluetooth devices for more information.
2 Connect your device to the vehicle using a USB cable.
When they are connected, access your device’s MirrorLink apps on the head unit monitor.
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Settings
Ending the MirrorLink connection
Unplug the USB cable from your device and the vehicle.
Download booster
Set the device to download files larger than 30 MB, faster via Wi-Fi and mobile networks
simultaneously. A stronger Wi-Fi signal will provide a faster download speed.
On the Settings screen, tap Connections → More connection settings → Download
booster.
• This feature may not be supported by some devices.
• You may incur additional charges when downloading files via the mobile network.
• When you download large files, the device may heat up. If the device exceeds a set
temperature, the feature will turn off.
• If network signals are unstable, the speed and performance of this feature may be
affected.
• If the Wi-Fi and mobile network connections have significantly different data
transfer speeds, the device may use only the fastest connection.
• This feature supports Hypertext Transmission Protocol (HTTP) 1.1 and Hypertext
Transmission Protocol Secure (HTTPS). The feature cannot be used with other
protocols, such as FTP.
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Settings
Sounds and vibration
Options
Change settings for various sounds on the device.
On the Settings screen, tap Sounds and vibration.
• Sound mode: Set the device to use sound mode, vibration mode, or silent mode.
• Vibrate while ringing: Set the device to vibrate and play a ringtone for incoming calls.
• Use Volume keys for media: Set the device to adjust the media volume level when you
press the Volume key.
• Volume: Adjust the volume level for call ringtones, music and videos, system sounds, and
notifications.
• Vibration intensity: Adjust the force of the vibration notification.
• Ringtone (single SIM models): Change the call ringtone.
Ringtone (dual SIM models): Change the ringtones for calls or notifications.
• Vibration pattern: Select a vibration pattern.
• Notification sounds: Change the notification sound.
• Do not disturb: Set the device to mute incoming calls, notification sounds, and media,
except for allowed exceptions.
• Touch sounds: Set the device to sound when you select an app or option on the
touchscreen.
• Screen lock sounds: Set the device to sound when you lock or unlock the touchscreen.
• Charging sound: Set the device to sound when it is connected to a charger.
• Vibration feedback: Set the device to vibrate when you tap the buttons on the
navigation bar and for other actions, such as tapping and holding items.
• Dialling keypad tones: Set the device to sound when you tap the buttons on the keypad.
• Keyboard sound: Set the device to sound when a key is touched.
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• Keyboard vibration: Set the device to vibrate when a key is touched.
• Sound quality and effects: Configure additional sound settings.
You can also activate the surround sound mode. Refer to Dolby Atmos (surround sound)
for more information.
• Separate app sound: Set the device to play media sound from a specific app on the
connected Bluetooth speaker or headset separate from the sound of other apps. For
example, you can listen to the Navigation app through your device’s speaker while
listening to playback from the Music app through the vehicle’s Bluetooth speaker.
Dolby Atmos (surround sound)
Select a surround sound mode optimised for various types of audio, such as movies, music,
and voice. With Dolby Atmos, you can experience moving audio sounds that flows all around
you.
On the Settings screen, tap Sounds and vibration → Sound quality and effects → Dolby
Atmos, tap the switch to activate it, and then select a mode.
Notifications
Change the notification settings for each app.
On the Settings screen, tap Notifications.
To display icon badges, tap the App icon badges switch to activate it. To change the badge
style, tap App icon badges.
With number
Without number
To customise notification settings for more apps, tap ADVANCED and select an app.
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Display
Options
Change the display and the Home screen settings.
On the Settings screen, tap Display.
• Brightness: Adjust the brightness of the display.
• Auto brightness: Set the device to keep track of your brightness adjustments and apply
them automatically in similar lighting conditions.
• Blue light filter: Activate the blue light filter and change the filter settings. Refer to Blue
light filter for more information.
• Font and screen zoom: Change the screen zoom setting or font size and style.
• Screen mode: Change the screen mode to adjust the display’s colour and contrast. Refer
to Changing the screen mode or adjusting the display colour for more information.
• Screen resolution: Change the screen resolution. Refer to Screen resolution for more
information.
• Home screen: Change the size of the grid to display more or fewer items on the Home
screen and more.
• Full screen apps: Select apps to use with the full screen aspect ratio.
• Easy mode: Switch to easy mode to display larger icons and apply a simpler layout to the
Home screen.
• Icon frames: Set whether to display shaded backgrounds to make icons stand out.
• Edge screen: Change the settings for the Edge screen. Refer to Edge screen for more
information.
• LED indicator: Set the device to turn on the LED indicator when you charge the battery,
when you have notifications, or when you make voice recordings while the screen is
turned off.
• Status bar: Customise the settings for displaying notifications or indicators on the status
bar.
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Settings
• Navigation bar: Change the navigation bar settings. Refer to Navigation bar (soft
buttons) for more information.
• Screen timeout: Set the length of time the device waits before turning off the display’s
backlight.
• Block accidental touches: Set the device to prevent the screen from detecting touch
input when it is in a dark place, such as a pocket or bag.
• Screensaver: Set the device to launch a screensaver when the device is charging. Refer to
Screensaver for more information.
Blue light filter
Reduce eye strain by limiting the amount of blue light emitted by the screen.
While you are watching HDR videos from HDR-exclusive video services, the blue light
filter may not be applied.
1 On the Settings screen, tap Display → Blue light filter, and then tap the Turn on now
switch to activate it.
2 Drag the adjustment bar to adjust the filter’s opacity.
3 To set the schedule to apply the blue light filter to the screen, tap the Turn on as
scheduled switch to activate it and select an option.
• Sunset to sunrise: Set the device to apply the blue light filter at night and turn it off in
the morning, based on your current location.
• Custom schedule: Set a specific time to apply the blue light filter.
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Settings
Changing the screen mode or adjusting the display colour
Select a screen mode suitable for viewing movies or images, or adjust the display colour to
your preference. If you select the Adaptive display mode, you can adjust the display colour
balance by colour value.
Changing the screen mode
On the Settings screen, tap Display → Screen mode and select a mode you want.
• Adaptive display: This optimises the colour range, saturation, and sharpness of your
display. You can also adjust the display colour balance by colour value.
• AMOLED cinema: This is suitable for watching videos.
• AMOLED photo: This is suitable for viewing images.
• Basic: This is set as default and is suitable for general use.
• You can adjust the display colour only in Adaptive display mode.
• Adaptive display mode may not be compatible with third-party apps.
• You cannot change the screen mode while applying the blue light filter.
Optimising the full screen colour balance
Optimise the display colour by adjusting the colour tones to your preference.
When you drag the colour adjustment bar towards Cool, the blue colour tone will increase.
When you drag the bar towards Warm, the red colour tone will increase.
1 On the Settings screen, tap Display → Screen mode → Adaptive display.
2 Adjust the colour adjustment bar under Full screen colour balance.
The colour balance of the screen will be optimised.
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Adjusting the screen tone by colour value
Increase or lower certain colour tones by adjusting the Red, Green, or Blue value individually.
1 On the Settings screen, tap Display → Screen mode → Adaptive display.
2 Tick Advanced options.
3 Adjust the Red, Green, or Blue colour bar to your preference.
The screen tone screen will be adjusted.
Screen resolution
Change the screen resolution. It is set to FHD+ by default. Higher resolutions make the
display more vivid, however they will consume more battery power.
1 On the Settings screen, tap Display → Screen resolution.
2 Drag the adjustment bar to adjust the screen resolution, and then tap APPLY.
Some currently running apps may close when you change the resolution.
Screensaver
You can set to display images as a screensaver when the screen turns off automatically. The
screensaver will be displayed when the device is charging.
1 On the Settings screen, tap Display → Screensaver and tap the switch to activate it.
2 Select an option.
If you select Photo Frame, a slideshow with selected images will start. If you select Photo
Table, selected images will appear as small cards and overlap.
3 Tap to select albums for displaying images.
4 When you are finished, tap the Back button.
To preview the selected option, tap PREVIEW.
When you tap the screen while your screensaver is displayed, the screen will turn on.
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Settings
Wallpapers and themes
Change the wallpaper settings for the Home screen and the locked screen or apply various
themes to the device.
On the Settings screen, tap Wallpapers and themes.
• Wallpapers: Change the wallpaper settings for the Home screen and the locked screen.
• Themes: Change the device’s theme.
• Icons: Change the icon style.
• AOD: Select an image to display on the Always On Display.
Advanced features
Options
Activate advanced features and change the settings that control them.
On the Settings screen, tap Advanced features.
Excessive shaking or an impact to the device may cause an unintended input for
some features using sensors.
• Smart stay: Set the device to prevent the display from turning off while you are looking
at it.
• Games: Activate the Game Launcher. Refer to Game Launcher for more information.
• One-handed mode: Activate one-handed operation mode for your convenience when
using the device with one hand.
This feature may not be available depending on the region or service provider.
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Settings
• Finger sensor gestures: Set the device to open or close the notification panel when you
swipe upwards or downwards on the fingerprint recognition sensor. This feature is not
available when the sensor is detecting your fingerprint.
• Quick launch Camera: Set the device to launch the camera by pressing the Power key
twice quickly.
This feature may not be available depending on the region or service provider.
• Device assistance app: Select a device assistance app to launch when you press and hold
the Home button. The device assistance app will gather information from the current
screen and provide related information, apps, and features.
• Multi window: Select a Multi window launch method.
• Smart capture: Set the device to capture the current screen and scrollable area, and crop
and share the screenshot immediately.
• Palm swipe to capture: Set the device to capture a screenshot when you swipe your
hand to the left or right across the screen. You can view the captured images in Gallery.
It is not possible to capture a screenshot while using some apps and features.
• Direct call: Set the device to make a voice call by picking up and holding the device near
your ear while viewing message or contact details.
• Smart alert: Set the device to alert you if you have missed calls or new messages when
you pick up the device.
This feature may not work if the screen is turned on or the device is not on a flat
surface.
• Easy mute: Set the device to mute incoming calls or alarms by using palm motions or
facing the device’s screen downwards.
• Swipe to call or send messages: Set the device to make a call or send a message when
you swipe to the right or left on a contact or a phone number in the Phone or Contacts
app.
• Dual Messenger: Install the second app and use two separate accounts for the same
messenger app. Refer to Dual Messenger for more information.
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Settings
• Send SOS messages: Set the device to send help messages by pressing the Power
key three times. You can also send sound recordings along with the message to the
recipients.
• Direct share: Set the device to display the people you contacted on the sharing options
panel to allow you to share content directly.
• Video enhancer: Enhance the image quality of your videos to enjoy brighter and more
vivid colours.
This feature may not be available in some apps.
• Touch sensitivity: Increase the touch sensitivity of the screen for use with screen
protectors.
Dual Messenger
Install the second app and use two separate accounts for the same messenger app.
1 On the Settings screen, tap Advanced features → Dual Messenger.
Supported apps will appear.
2 Tap the switch of an app to install the second app.
The second app will be installed. The second app’s icon will be displayed with . When
you receive notifications from the second app, the notifications will be displayed with
to distinguish them from the first app’s notifications.
Second app
• The Dual Messenger feature may not be available depending on the app.
• Some features of the app may be limited for the second app.
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Uninstalling a second app
1 On the Settings screen, tap Advanced features → Dual Messenger.
2 Tap the switch of the app you want to disable and tap DISABLE or UNINSTALL.
All data related to the second app will be deleted.
If you uninstall the first app, the second app will also be deleted.
Device maintenance
The device maintenance feature provides an overview of the status of your device’s battery,
storage, memory, and system security. You can also automatically optimise the device with a
tap of your finger.
Battery
Device security
Performance mode
Memory
Storage
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Settings
Using the quick optimisation feature
On the Settings screen, tap Device maintenance → FIX NOW or OPTIMISE NOW.
The quick optimisation feature improves device performance through the following actions.
• Clearing some memory.
• Deleting unnecessary files and closing apps running in the background.
• Managing abnormal battery usage.
• Scanning for crashed apps and malware.
Battery
Check the remaining battery power and time to use the device. For devices with low battery
levels, conserve battery power by activating power saving features.
On the Settings screen, tap Device maintenance → Battery.
• The usage time left shows the time remaining before the battery power runs
out. Usage time left may vary depending on your device settings and operating
conditions.
• You may not receive notifications from some apps that use power saving mode.
Power saving mode
• MID: Activate power saving mode to extend the battery’s usage time.
• MAX: In maximum power saving mode, the device decreases battery consumption
by applying the dark theme and limiting the apps and features available. Network
connections, except for the mobile network, will be deactivated.
Managing the battery
You can save battery power by preventing apps that are running in the background from
using battery power when they are not being used. Tick apps from the apps list and tap SAVE
POWER. Also, tap → Advanced settings and set the App power monitor options.
You can set the device to charge the battery more quickly. Tap → Advanced settings and
tap the Fast cable charging switch to activate it.
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Settings
Performance mode
Change the device’s performance mode according to your usage, such as playing games or
music, to get the best performance.
On the Settings screen, tap Device maintenance → Performance mode.
• Optimised (recommended): Balance battery life and screen resolution for everyday use.
• Game: Enhance your gaming experience by making games run more smoothly.
• Entertainment: Apply ultra high quality sound, enhanced images, and maximum display
settings to enjoy your music and videos more.
• High performance: Apply the highest quality display settings.
Battery power consumption will increase depending on the mode.
Storage
Check the status of the used and available memory.
On the Settings screen, tap Device maintenance → Storage.
• The actual available capacity of the internal memory is less than the specified
capacity because the operating system and default apps occupy part of the
memory. The available capacity may change when you update the device.
• You can view the available capacity of the internal memory in the Specification
section for your device on the Samsung website.
Managing the memory
To delete residual files, such as cache, tap CLEAN NOW. To delete files or uninstall apps that
you do not use any more, select a category under USER DATA. Then, tick items to select and
tap DELETE or UNINSTALL.
Memory
On the Settings screen, tap Device maintenance → Memory.
To speed up your device by stopping apps running in the background, tick apps from the
apps list, and tap CLEAN NOW.
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Settings
Device security
Check the device’s security status. This feature scans your device for malware.
On the Settings screen, tap Device maintenance → Device security → SCAN PHONE.
Apps
Manage the device’s apps and change their settings. You can view the apps’ usage
information, change their notification or permission settings, or uninstall or disable
unnecessary apps.
On the Settings screen, tap Apps.
Lock screen and security
Options
Change the settings for securing the device.
On the Settings screen, tap Lock screen and security.
The available options may vary depending on the screen lock method selected.
• Screen lock type: Change the screen lock method.
• Smart Lock: Set the device to unlock itself when trusted locations or devices are
detected. Refer to Smart Lock for more information.
• Secure lock settings: Change screen lock settings for the selected lock method.
• Intelligent Scan: Register both your face and irises to the device to unlock the screen
more conveniently. Refer to Intelligent Scan for more information.
• Face Recognition: Set the device to unlock the screen by recognising your face. Refer to
Face recognition for more information.
• Iris Scanner: Register your irises to unlock the screen. Refer to Iris recognition for more
information.
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Settings
• Fingerprint Scanner: Register your fingerprints to unlock the screen. Refer to Fingerprint
recognition for more information.
• Always On Display: Set the device to display information while the screen is turned off.
Refer to Always On Display for more information.
• Clock and FaceWidgets: Change the settings of the items displayed on the Always On
Display or the locked screen.
• Notifications: Set whether or not to show notifications on the Always On Display or the
locked screen and select which notifications to display.
• App shortcuts: Select apps to display shortcuts to them on the locked screen.
• Google Play Protect: Set the device to check for harmful apps and behaviour and warn
about potential harm and remove them.
• Find My Mobile: Activate or deactivate the Find My Mobile feature. Access the Find My
Mobile website (findmymobile.samsung.com) to track and control your lost or stolen
device.
You can also allow the Google location service to provide more accurate information
about the location of your device.
• Security update: Update your device’s software via the firmware over-the-air (FOTA)
service. You can also schedule software updates.
• Samsung Pass: Verify your identity easily and securely via your biometric data. Refer to
Samsung Pass for more information.
• Secure Folder: Create a secure folder to protect your private content and apps from
others. Refer to Secure Folder for more information.
• App permission monitor: Set to receive notifications when the permissions you select
are used by apps that you are not using. You can manage the settings of each app and
view their permission usage history.
• Secure startup: Protect your device by setting it to require a screen unlock code when
turning on the device. You must enter the unlock code to start the device and receive
messages and notifications.
• Encrypt SD card: Set the device to encrypt files on a memory card.
If you reset your device to the factory defaults with this setting enabled, the
device will not be able to read your encrypted files. Disable this setting before
resetting the device.
• Other security settings: Configure additional security settings.
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Settings
Smart Lock
You can set the device to unlock itself and remain unlocked when trusted locations or devices
are detected.
For example, if you have set your home as a trusted location, when you get home your device
will detect the location and automatically unlock itself.
• This feature will be available to use after you set a screen lock method.
• If you do not use your device for four hours or when you turn on the device, you
must unlock the screen using the pattern, PIN, or password you set.
1 On the Settings screen, tap Lock screen and security → Smart Lock.
2 Unlock the screen using the preset screen lock method.
3 Select an option and follow the on-screen instructions to complete the setting.
Intelligent Scan
By using both your face and irises, you can easily and conveniently unlock the screen and
verify your identity.
• This feature may not be available depending on the region or service provider.
• If you use Intelligent Scan as a screen lock method, your face and irises cannot be
used to unlock the screen for the first time after turning on the device. To use the
device, you must unlock the screen using the pattern, PIN, or password you set
when registering your face and irises. Be careful not to forget your pattern, PIN, or
password.
• If your irises are not recognised, unlock the device using the pattern, PIN, or
password you set when registering the irises, and then re-register your irises. If
your pattern, PIN, or password is forgotten, you will not be able to use the device if
you do not reset it. Samsung is not responsible for any data loss or inconvenience
caused by forgotten unlock codes.
• If you change the screen lock method to Swipe or None, which are not secure, all
of your biometric data will be deleted. If you want to use your biometric data in
apps or features, such as Samsung Pass and Samsung Pay, you must register your
biometric data again.
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Precautions for using Intelligent Scan
Before using Intelligent Scan, keep the following precautions in mind.
• To protect your eyes, keep the screen at least 20 cm away from your face when using iris
recognition.
• If you attach screen protectors (privacy protection films, tempered glass protectors, etc.),
the recognition may fail.
• Do not use this feature with infants. Doing so may damage their eyesight.
• Anyone who has experienced dizziness, seizures, loss of awareness, blackouts, or other
symptoms linked to an epileptic condition, or has a family history of such symptoms or
conditions, should consult a doctor before using this feature.
• Intelligent Scan is not intended for any diagnostic, therapeutic, or preventative medical
purposes.
• Your phone could be unlocked by someone that looks like you.
• Keep secure of your phone and do not let anyone else unlock your phone.
For better face and iris recognition
The phone may not recognise your irises or face when:
• something prevents a good view of your face or eyes (e.g. glasses, contact lenses, hat, low
eyelids, recent eye surgery, disease, dirt, damage to the camera, or excessive movement).
Registering irises and face
1 On the Settings screen, tap Lock screen and security → Intelligent Scan.
2 Unlock the screen using the preset screen lock method.
If you have not set a screen lock method, create one.
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3 Read the on-screen instructions and tap CONTINUE.
4 Register your face and irises.
For more information, refer to Face recognition and Iris recognition.
When an intelligent scan unlock screen appears, tap TURN ON to use your face and irises
to unlock the screen.
Deleting registered face and iris data
You can delete face and iris data that you have registered.
1 On the Settings screen, tap Lock screen and security → Intelligent Scan.
2 Unlock the screen using the preset screen lock method.
3 Tap Remove face and iris data.
Once the registered face and iris data has been deleted, all the related features will also
be deactivated.
Unlocking the screen using Intelligent Scan
You can unlock the screen with your face and irises instead of using a pattern, PIN, or
password.
1 On the Settings screen, tap Lock screen and security → Intelligent Scan.
2 Unlock the screen using the preset screen lock method.
3 Tap the Intelligent Scan unlock switch to activate it.
4 On the locked screen, look at the screen.
When your face and irises are recognised, you can unlock the screen without using any
additional screen lock method. If your face and irises are not recognised, use the preset
screen lock method.
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Settings
Face recognition
You can set the device to unlock the screen by recognising your face.
• If you use your face as a screen lock method, your face cannot be used to unlock
the screen for the first time after turning on the device. To use the device, you must
unlock the screen using the pattern, PIN, or password you set when registering the
face. Be careful not to forget your pattern, PIN, or password.
• If you change the screen lock method to Swipe or None, which are not secure, all
of your biometric data will be deleted. If you want to use your biometric data in
apps or features, such as Samsung Pass and Samsung Pay, you must register your
biometric data again.
Precautions for using face recognition
Before using the face recognition to unlock your device, keep the following precautions in
mind.
• Your device could be unlocked by someone or something that looks like your image.
• Face recognition is less secure than Pattern, PIN, or Password.
For better face recognition
Consider the following when using face recognition:
• Consider the conditions when registering, such as wearing glasses, hats, masks, beards, or
heavy makeup
• Ensure that you are in a well-lit area and that the camera lens is clean when registering
• Ensure your image is not blurry for better match results
Registering your face
For better face registration, register your face indoors and out of direct sunlight.
1 On the Settings screen, tap Lock screen and security → Face Recognition.
2 Unlock the screen using the preset screen lock method.
If you have not set a screen lock method, create one.
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3 Read the on-screen instructions and tap CONTINUE.
4 Hold the device with the screen facing towards you and look at the screen.
5 Position your face inside the circle on the screen.
The camera will scan your face.
If unlocking the screen with your face is not working properly, tap Remove face data
to remove your registered face and register your face again.
Deleting the registered face data
You can delete face data that you have registered.
1 On the Settings screen, tap Lock screen and security → Face Recognition.
2 Unlock the screen using the preset screen lock method.
3 Tap Remove face data.
Once the registered face is deleted, all the related features will also be deactivated.
Unlocking the screen with your face
You can unlock the screen with your face instead of using a pattern, PIN, or password.
1 On the Settings screen, tap Lock screen and security → Face Recognition.
2 Unlock the screen using the preset screen lock method.
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3 Tap the Face unlock switch to activate it.
If you want to reduce the possibility of recognising faces in photos or videos, tap the
Faster recognition switch to deactivate it. This may decrease the face recognition
speed.
4 On the locked screen, look at the screen.
When your face is recognised, you can unlock the screen without using any additional
screen lock method. If your face is not recognised, use the preset screen lock method.
Iris recognition
The iris recognition feature uses the unique characteristics of your irises, such as their shape
and pattern, to strengthen the security of your device. Your iris data can be used for various
authentication purposes. After registering your irises, you can set the device to use your irises
for the following features:
• Samsung Pass (Samsung account verification and web sign-in)
• Samsung Pay
• Screen lock
• Secure Folder
• This feature may not be available depending on the region or service provider.
• If you use your iris as a screen lock method, your irises cannot be used to unlock
the screen for the first time after turning on the device. To use the device, you must
unlock the screen using the pattern, PIN, or password you set when registering the
irises. Be careful not to forget your pattern, PIN, or password.
• If your irises are not recognised, unlock the device using the pattern, PIN, or
password you set when registering the irises, and then re-register your irises. If
your pattern, PIN, or password is forgotten, you will not be able to use the device if
you do not reset it. Samsung is not responsible for any data loss or inconvenience
caused by forgotten unlock codes.
• If you change the screen lock method to Swipe or None, which are not secure, all
of your biometric data will be deleted. If you want to use your biometric data in
apps or features, such as Samsung Pass and Samsung Pay, you must register your
biometric data again.
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Precautions for using iris recognition
Before using iris recognition, keep the following precautions in mind.
• To protect your eyes, keep the screen at least 20 cm away from your face when using iris
recognition.
• If you attach screen protectors (privacy protection films, tempered glass protectors, etc.),
the recognition may fail.
• Do not use iris recognition with infants. Doing so may damage their eyesight.
• Anyone who has experienced dizziness, seizures, loss of awareness, blackouts, or other
symptoms linked to an epileptic condition, or has a family history of such symptoms or
conditions, should consult a doctor before using iris recognition.
• Biometric data collected and stored locally by the iris scanner is not intended for any
diagnostic, therapeutic, or preventative medical purposes.
For better iris recognition
The phone may not recognise your eyes when:
• something prevents the camera from getting a good view of your irises (e.g. glasses, low
eyelids, recent eye surgery, disease, dirt, damage to the camera, or excessive movement).
• the lighting is very different from when you recorded your irises (e.g. direct sunlight).
Hold your device about 25-35 cm away from your face with the screen facing towards you.
25-35 cm
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Registering irises
The device can save the iris data of one person only. You cannot register more than
one set of irises.
1 On the Settings screen, tap Lock screen and security → Iris Scanner.
2 Unlock the screen using the preset screen lock method.
If you have not set a screen lock method, create one.
3 Read the on-screen instructions and tap CONTINUE.
To register only one iris of your eyes, tap Register just 1 iris.
4 Hold the device with the screen facing towards you and look at the screen.
25-35 cm
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5 Position your eyes inside the circles on the screen and open your eyes wide.
The iris recognition camera will scan your irises.
When an iris unlock screen appears, tap TURN ON to use your irises to unlock the screen.
Deleting registered iris data
You can delete iris data that you have registered.
1 On the Settings screen, tap Lock screen and security → Iris Scanner.
2 Unlock the screen using the preset screen lock method.
3 Tap Remove iris data.
Once the registered iris data has been deleted, all the related features will also be
deactivated.
Using Samsung Pass
When you register your irises to Samsung Pass, you can use them to easily verify your identity
or sign in to websites. Refer to Samsung Pass for more information.
Using irises with Samsung Pay
You can use irises with Samsung Pay to make payments quickly and securely. Refer to
Samsung Pay for more information.
Samsung Pay may not be available depending on the region or service provider.
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Unlocking the screen with your irises
You can unlock the screen with your irises instead of using a pattern, PIN, or password.
1 On the Settings screen, tap Lock screen and security → Iris Scanner.
2 Unlock the screen using the preset screen lock method.
3 Tap the Iris unlock switch to activate it.
4 On the locked screen, swipe in any direction and position your eyes inside the circles on
the screen to scan your irises.
25-35 cm
To unlock the screen using iris recognition, without swiping on the locked screen, tap Iris
unlock when screen turns on switch to activate it.
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Fingerprint recognition
In order for fingerprint recognition to function, your fingerprint information needs to be
registered and stored in your device. After registering, you can set the device to use your
fingerprint for the features below:
• Samsung Pass (Samsung account verification and web sign-in)
• Samsung Pay
• Screen lock
• Secure Folder
• This feature may not be available depending on the region or service provider.
• Fingerprint recognition uses the unique characteristics of each fingerprint to
enhance the security of your device. The likelihood of the fingerprint sensor
confusing two different fingerprints is very low. However, in rare cases where
separate fingerprints are very similar the sensor may recognise them as identical.
• If you use your fingerprint as a screen lock method, your fingerprint cannot be
used to unlock the screen for the first time after turning on the device. To use
the device, you must unlock the screen using the pattern, PIN, or password you
set when registering the fingerprint. Be careful not to forget your pattern, PIN, or
password.
• If your fingerprint is not recognised, unlock the device using the pattern, PIN,
or password you set when registering the fingerprint, and then re-register your
fingerprints. If your pattern, PIN, or password is forgotten, you will not be able to
use the device if you do not reset it. Samsung is not responsible for any data loss or
inconvenience caused by forgotten unlock codes.
• If you change the screen lock method to Swipe or None, which are not secure, all
of your biometric data will be deleted. If you want to use your biometric data in
apps or features, such as Samsung Pass and Samsung Pay, you must register your
biometric data again.
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For better fingerprint recognition
When you scan your fingerprints on the device, be aware of the following conditions that
may affect the feature’s performance:
• The fingerprint recognition sensor recognises fingerprints. Ensure that the fingerprint
recognition sensor is not scratched or damaged by metal objects, such as coins, keys, and
necklaces.
• Covering the fingerprint recognition sensor with protective films, stickers, or other
accessories may decrease the fingerprint recognition rate. If the fingerprint recognition
sensor is initially covered with a protective film, remove it before using the fingerprint
recognition sensor.
• Ensure that the fingerprint recognition sensor and your fingers are clean and dry.
• The device may not recognise fingerprints that are affected by wrinkles or scars.
• The device may not recognise fingerprints from small or thin fingers.
• If you bend your finger or use a fingertip, the device may not recognise your fingerprints.
Make sure to cover the entire fingerprint recognition sensor with your finger.
• To improve recognition performance, register fingerprints of the hand used most often to
perform tasks on the device.
• In dry environments, static electricity can build up in the device. Avoid using this feature
in dry environments or before using the feature, discharge static electricity by touching a
metal object.
Registering fingerprints
1 On the Settings screen, tap Lock screen and security → Fingerprint Scanner.
2 Unlock the screen using the preset screen lock method.
If you have not set a screen lock method, create one.
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3 Swipe your finger downwards over the fingerprint recognition sensor.
Repeat this action until the fingerprint is registered. When you are finished registering
your fingerprints, tap DONE.
When a fingerprint lock screen appears, tap TURN ON to use your fingerprint to unlock
the screen.
Deleting registered fingerprints
You can delete registered fingerprints.
1 On the Settings screen, tap Lock screen and security → Fingerprint Scanner.
2 Unlock the screen using the preset screen lock method.
3 Tap EDIT.
4 Tick fingerprints to delete and tap REMOVE.
Using Samsung Pass
When you register your fingerprints to Samsung Pass, you can use them to easily verify your
identity or sign in to websites. Refer to Samsung Pass for more information.
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Using fingerprints with Samsung Pay
You can use fingerprints with Samsung Pay to make payments quickly and securely. Refer to
Samsung Pay for more information.
Samsung Pay may not be available depending on the region or service provider.
Unlocking the screen with your fingerprints
You can unlock the screen with your fingerprint instead of using a pattern, PIN, or password.
1 On the Settings screen, tap Lock screen and security → Fingerprint Scanner.
2 Unlock the screen using the preset screen lock method.
3 Tap the Fingerprint unlock switch to activate it.
4 On the locked screen, place your finger on the fingerprint recognition sensor and scan
your fingerprint.
Samsung Pass
Samsung Pass allows you to sign in to your Samsung account, websites, or apps more easily
and securely via your biometric data, such as fingerprints or irises, rather than entering your
login information.
Register your biometric data to Samsung Pass and set to sign in to supported websites or
apps using the data via Samsung Pass.
• To use this feature, your device must be connected to a Wi-Fi or mobile network.
• To use this feature, you must register and sign in to your Samsung account. For
more information, refer to Samsung account.
• The website sign-in feature is only available for websites that you access via the
Internet app. Some websites may not support this feature.
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Registering Samsung Pass
Before using Samsung Pass, register your biometric data to Samsung Pass.
1 On the Settings screen, tap Lock screen and security → Samsung Pass.
2 Read the on-screen instructions and tap SIGN IN.
3 Enter your Samsung account ID and password and tap SIGN IN.
4 Read and agree to the terms and conditions, and tap NEXT.
5 Tap FINGERPRINTS or IRIS and register your fingerprints or irises.
Refer to Fingerprint recognition or Iris recognition for more information.
6 Scan your fingerprint or irises and tap NEXT to complete the Samsung Pass registration.
If the Add to Home screen option is ticked, the Samsung Pass icon will be added on the
Home screen.
Verifying the Samsung account password
You can use Samsung Pass to verify your Samsung account password. You can use your
biometric data instead of entering your password, for example, when you purchase content
from Galaxy Apps.
1 On the Settings screen, tap Lock screen and security → Samsung Pass.
2 Unlock the screen using the preset screen lock method.
3 Tap → Settings → Samsung account, and then tap the Use with Samsung Pass switch
to activate it.
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Using Samsung Pass to sign in to websites
You can use Samsung Pass to easily sign in to websites that support ID and password autofill.
1 Open a website that you want to sign in to.
2 Enter your user name and password, and then tap the website’s sign in button.
3 When a pop-up window asking whether you want to save the sign-in information
appears, tick Sign in using biometrics via Samsung Pass and tap REMEMBER.
You can now use the biometric data you registered to Samsung Pass when signing in to
the website.
Using Samsung Pass to sign in to apps
You can use Samsung Pass to easily sign in to apps that support ID and password autofill.
1 Open an app that you want to sign in to.
2 Enter your user name and password, and then tap the app’s sign in button.
3 When a pop-up window asking whether you want to save the sign-in information
appears, tap SAVE.
You can now use the biometric data you registered to Samsung Pass when signing in to
the app.
Managing sign-in information
View the list of websites and apps you have set to use Samsung Pass and manage your sign-in
information.
1 On the Settings screen, tap Lock screen and security → Samsung Pass.
2 Unlock the screen using the preset screen lock method.
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Settings
3 Select a website or app from the list.
4 Tap → Edit and modify your ID, password, and the website’s or app’s name.
To delete the website or app, tap → Delete.
Using Samsung Pass with websites and apps
When using websites or apps that support Samsung Pass, you can easily sign in with
Samsung Pass.
To see the list of websites and apps that support Samsung Pass, open the Settings screen, tap
Lock screen and security → Samsung Pass, and then select the site or app tab. If there are
no websites or apps that support Samsung Pass, the site or app tab will not appear.
• Available websites and apps may vary depending on the region or service provider.
• Samsung is not responsible for any loss or inconvenience caused by signing in to
websites or apps via Samsung Pass.
Deleting your Samsung Pass data
You can delete your biometric data, web sign-in information, and app data registered to
Samsung Pass with Delete data. Your agreement to the terms and conditions and your
Samsung account will remain active.
1 On the Settings screen, tap Lock screen and security → Samsung Pass.
2 Unlock the screen using the preset screen lock method.
3 Tap → Settings → Delete data.
4 Enter your Samsung password and tap CONFIRM.
Your Samsung Pass data will be deleted.
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Settings
Secure Folder
Secure Folder protects your private content and apps, such as photos and contacts, from
being accessed by others. You can keep your private content and apps secure even when the
device is unlocked.
Secure Folder is a separate, secured storage area. The data in Secure Folder cannot be
transferred to other devices via unapproved sharing methods, such as USB or Wi-Fi
Direct. Attempting to customise the operating system or modifying software will
cause Secure Folder to be automatically locked and inaccessible. Before saving data in
Secure Folder, make sure to back up a copy of the data in another secure location.
Setting up Secure Folder
1 Launch the Secure Folder app.
Alternatively, launch the Settings app and tap Lock screen and security → Secure
Folder.
2 Tap START.
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Settings
3 Tap SIGN IN and sign in to your Samsung account.
4 Select a lock method to use for Secure Folder and follow the on-screen instructions to
complete the setup.
To change the name or icon colour of Secure Folder, tap → Customise icon.
• When you launch the Secure Folder app, you must unlock the app using your
preset lock method.
• If you forget your Secure Folder unlock code, you can reset it using your Samsung
account. Tap the reset button at the bottom of the locked screen, and enter your
Samsung account password.
Setting auto lock for Secure Folder
Set the device to automatically lock Secure Folder when it is not being used.
1 Launch the Secure Folder app and tap
2 Select a lock option.
→ Settings → Auto lock Secure Folder.
To manually lock your Secure Folder, tap Lock.
Moving content to Secure Folder
Move content, such as photos and contacts, to Secure Folder. The following actions are an
example of moving an image from the default storage to Secure Folder.
1 Launch the Secure Folder app and tap Add files.
2 Tap Images, tick images to move, and then tap DONE.
3 Tap MOVE.
The selected items will be deleted from the original folder and moved to Secure Folder.
To copy items, tap COPY.
The method for moving content may vary depending on the content type.
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Settings
Moving content from Secure Folder
Move content from Secure Folder to the corresponding app in the default storage. The
following actions are an example of moving an image from Secure Folder to the default
storage.
1 Launch the Secure Folder app and tap Gallery.
2 Select an image and tap → Move out of Secure Folder.
The selected items will be moved to Gallery in the default storage.
Adding apps
Add an app to use in Secure Folder.
1 Launch the Secure Folder app and tap Add apps.
2 Tick one or more apps installed on the device and tap ADD.
To install apps from Play Store or Galaxy Apps, tap DOWNLOAD FROM PLAY STORE or
DOWNLOAD FROM GALAXY APPS.
Removing apps from Secure Folder
Tap Edit apps, tick apps, and then tap Uninstall.
Adding accounts
Add your Samsung and Google accounts, or other accounts, to sync with the apps in Secure
Folder.
1 Launch the Secure Folder app and tap → Settings → Accounts → Add account.
2 Select an account service.
3 Follow the on-screen instructions to complete the account setup.
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Hiding Secure Folder
You can hide the Secure Folder shortcut from the Apps screen.
Launch the Secure Folder app, tap → Settings, and then tap the Show Secure Folder
switch to deactivate it.
Alternatively, drag the status bar downwards to open the notification panel. Then, swipe
downwards on the notification panel and tap Secure Folder to deactivate the feature.
Backing up and restoring Secure Folder
Back up content and apps in Secure Folder to Samsung Cloud using your Samsung account
and restore them later.
Backing up data
1 Launch the Secure Folder app and tap → Settings → Backup and restore.
2 Tap Add account and register and sign in to your Samsung account.
3 Tap Back up Secure Folder data.
4 Tick items you want to back up and tap BACK UP NOW.
Data will be backed up to Samsung Cloud.
Restoring data
1 Launch the Secure Folder app and tap → Settings → Backup and restore.
2 Tap Restore.
3 Select a device and the data types you want to restore and tap RESTORE NOW.
Backed up data will be restored to your device.
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Settings
Uninstalling Secure Folder
You can uninstall Secure Folder, including the content and apps in it.
Launch the Secure Folder app and tap → Settings → More settings → Uninstall.
To back up content before uninstalling Secure Folder, tick Move media files out of Secure
Folder and tap UNINSTALL. To access data backed from Secure Folder, open the Samsung
folder, launch the My Files app, and then tap Internal storage → Secure Folder.
Notes saved in Samsung Notes will not be backed up.
Cloud and accounts
Options
Sync, back up, or restore your device’s data using Samsung Cloud. You can also register and
manage accounts, such as your Samsung account or Google account, or transfer data to or
from other devices via Smart Switch.
On the Settings screen, tap Cloud and accounts.
Regularly back up your data to a safe location, such as Samsung Cloud or a computer,
so that you can restore it if the data is corrupted or lost due to an unintended factory
data reset.
• Samsung Cloud: Manage the content that you want to store securely in Samsung Cloud.
Check the usage status of your Samsung Cloud storage, and sync, back up, and restore
your data. Refer to Samsung Cloud for more information.
• Accounts: Add your Samsung and Google accounts, or other accounts, to sync with.
• Backup and restore: Keep your personal information, app data, and settings safe on your
device. You can back up your sensitive information and access it later. You must sign in to
your Google or Samsung account to back up or restore data.
• Smart Switch: Launch Smart Switch and transfer data from your previous device. Refer to
Smart Switch for more information.
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Samsung Cloud
Back up data from your previous device to Samsung Cloud and restore the data to your new
device. You must register and sign in to your Samsung account to use Samsung Cloud. Refer
to Samsung account for more information.
Backing up data
1 On your previous device, sign in to your Samsung account.
2 Launch the Settings app, select the backup option, and back up your data.
• If your device supports Samsung Cloud, launch the Settings app, tap Cloud and
accounts → Samsung Cloud, select your device under BACKUP AND RESTORE,
tap Back up, and then back up your data.
• The data backup method may vary depending on your model.
• Some data will not be backed up. To check which data will be backed up, launch
the Settings app, tap Cloud and accounts → Samsung Cloud, select your device
under BACKUP AND RESTORE, and then tap Back up.
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Settings
Restoring data
1 On your new device, launch the Settings app and tap Cloud and accounts → Samsung
Cloud.
2 Select your previous device under BACKUP AND RESTORE and tap Restore data.
3 Tick the data types you want to restore and tap RESTORE.
Syncing data
You can sync data saved in your device with Samsung Cloud and access it from other devices.
1 On your new device, launch the Settings app and tap Cloud and accounts → Samsung
Cloud.
2 Tap → Settings → Sync settings.
3 Tap the switches next to the items you want to sync with.
Checking data
You can check the saved items and used memory of your Samsung Cloud. Launch the
Settings app and tap Cloud and accounts → Samsung Cloud.
• You can immediately check your used memory and saved items, such as, GALLERY,
SAMSUNG NOTES, and SAMSUNG CLOUD DRIVE. Tap each card and enter the next
page. You can change the settings or check the saved data.
• You can check the backup data in your Samsung account by using the BACKUP AND
RESTORE option. Select your device and tap Restore data.
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Settings
Smart Switch
Transfer data between mobile devices via Smart Switch.
On the Settings screen, tap Cloud and accounts → Smart Switch.
Transferring data using a USB connector (USB Type-C)
You can connect your previous device to your device with the USB connector (USB Type-C)
and a USB cable to easily and quickly transfer data.
1 Plug the USB connector (USB Type-C) into the multipurpose jack of your device.
2 Connect your device and the previous device using the previous device’s USB cable.
Previous device
Your device
USB Connector
(USB Type-C)
The previous device's
USB cable
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3 When the app selection pop-up window appears, tap Smart Switch → RECEIVE.
4 In the previous device, tap ALLOW.
If you do not have the app, download it from Galaxy Apps or Play Store.
Your device will recognise the previous device and a list of data you can transfer will
appear.
5 Follow the on-screen instructions to transfer data from the previous device.
Do not disconnect the USB cable or USB connector (USB Type-C) from the device
when you are transferring files. Doing so may cause data loss or device damage.
Transferring data increases the battery power consumption of your device. Ensure
that your device is sufficiently charged before transferring data. If the battery power is
low, data transfer may be interrupted.
Transferring data wirelessly via Wi-Fi Direct
Transfer data from your previous device to your device wirelessly via Wi-Fi Direct.
1 On the previous device, launch Smart Switch.
If you do not have the app, download it from Galaxy Apps or Play Store.
2 On your device, launch the Settings app and tap Cloud and accounts → Smart Switch.
3 Place the devices near each other.
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4 On the previous device, tap WIRELESS → SEND → CONNECT.
5 On your device, tap WIRELESS → RECEIVE and select the previous device type.
6 Follow the on-screen instructions to transfer data from your previous device.
Transferring data using external storage
Transfer data using external storage, such as a microSD card.
1 Transfer data from your previous device to external storage.
2 Insert or connect the external storage device to your device.
3 On your device, launch the Settings app and tap Cloud and accounts → Smart Switch
→ EXTERNAL STORAGE → RESTORE.
4 Follow the on-screen instructions to transfer data from external storage.
Transferring backup data from a computer
Transfer data between your device and a computer. You must download the Smart Switch
computer version app from www.samsung.com/smartswitch. Back up data from your
previous device to a computer and import the data to your device.
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1 On the computer, visit www.samsung.com/smartswitch to download Smart Switch.
2 On the computer, launch Smart Switch.
If your previous device is not a Samsung device, back up data to a computer using a
program provided by the device’s manufacturer. Then, skip to the fifth step.
3 Connect your previous device to the computer using the device’s USB cable.
4 On the computer, follow the on-screen instructions to back up data from the device.
Then, disconnect your previous device from the computer.
5 Connect your device to the computer using the USB cable.
6 On the computer, follow the on-screen instructions to transfer data to your device.
Viewing imported data
You can view the imported data on the same app from your previous device.
If your new device does not have the same apps to view or play the imported data, the data
will be saved to a similar app. For example, if you import memos and your device does not
have the Memo app, you can view the memos in the Samsung Notes app.
Google
Configure settings for some features provided by Google.
On the Settings screen, tap Google.
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Settings
Accessibility
Configure various settings to improve accessibility to the device. Refer to Accessibility for
more information.
On the Settings screen, tap Accessibility.
General management
Customise your device’s system settings or reset the device.
On the Settings screen, tap General management.
• Language and input: Select device languages and change settings, such as keyboards
and voice input types. Some options may not be available depending on the selected
language. Refer to Adding device languages for more information.
• Date and time: Access and alter the settings to control how the device displays the time
and date.
If the battery remains fully discharged, the time and date is reset.
• Contact us: Ask questions or view frequently asked questions. Refer to Samsung
Members for more information.
• Report diagnostic information: Set the device to automatically send the device’s
diagnostic and usage information to Samsung.
• Marketing information: Set whether to receive Samsung marketing information, such as
special offers, membership benefits, and newsletters.
• Reset: Reset your device’s settings or perform a factory data reset. You can reset all your
settings and network settings. You can also set the device to restart at a preset time for
device optimisation.
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Adding device languages
You can add languages to use on your device.
1 On the Settings screen, tap General management → Language and input → Language
→ Add language.
To view all the languages that can be added, tap → All languages.
2 Select a language to add.
3 To set the selected language as the default language, tap SET AS DEFAULT. To keep the
current language setting, tap KEEP CURRENT.
The selected language will be added to your languages list. If you changed the default
language, the selected language will be added to the top of the list.
To change the default language from your languages list, drag next to a language and
move it to the top of the list. Then, tap APPLY. If an app does not support the default
language, the next supported language in the list will be used.
Software update
Update your device’s software via the firmware over-the-air (FOTA) service. You can also
schedule software updates.
On the Settings screen, tap Software update.
If emergency software updates are released for your device’s security and to block
new types of security threats, they will be installed automatically without your
agreement.
• Download updates manually: Check for and install updates manually.
• Download updates automatically: Set the device to download updates automatically
when connected to a Wi-Fi network.
• Scheduled software updates: Set the device to install updates at a specified time.
• Last update information: View information about the last software update.
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Security updates information
Security updates are provided to strengthen the security of your device and protect your
personal information. For security updates for your model, visit security.samsungmobile.com.
The website supports only some languages.
User manual
View help information to learn how to use the device and apps or configure important
settings.
On the Settings screen, tap User manual.
About phone
Access your device’s information.
On the Settings screen, tap About phone.
To change your device’s name, tap EDIT.
• Status: View various device information, such as the SIM card status, Wi-Fi MAC address,
and serial number.
• Legal information: View legal information related to the device, such as safety
information and the open source licence.
• Software information: View the device’s software information, such as its operating
system version and firmware version.
• Battery information: View the device’s battery status and information.
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Accessibility
About Accessibility
Improve accessibility with features that make the device easier to use for users who have
impaired vision, hearing, and reduced dexterity.
Launch the Settings app and tap Accessibility.
Voice Assistant (Voice feedback)
Activating or deactivating Voice Assistant
When you activate Voice Assistant, the device will start voice feedback. When you tap the
selected feature once, the device will read the text on the screen aloud. Tapping the feature
twice will activate the feature.
Launch the Settings app, tap Accessibility → Vision → Voice Assistant, and then tap the
switch to activate it.
To deactivate Voice Assistant, tap the switch and tap anywhere on the screen twice quickly.
When you activate Voice Assistant for the first time, the tutorial will start after activation. You
can replay it by tapping Voice Assistant help.
Some features are not available while you are using Voice Assistant.
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Controlling the screen with finger gestures
You can use various finger gestures to control the screen while you are using Voice Assistant.
One finger gestures
• Tapping: Read aloud the item under your finger. To explore the screen, place a finger on
the screen and move it on the screen.
• Tapping twice: Open the selected item. While selected items are read aloud, when you
hear the item you want, release your finger from the item. Then, tap anywhere on the
screen twice quickly.
• Double-tapping and holding the screen: Move an item or access an available option.
• Swiping to the left: Move to the previous item.
• Swiping to the right: Move to the next item.
• Swiping upwards or downwards: Change the most recent contextual menu settings.
• Swiping to the left then right in one motion: Scroll up the screen.
• Swiping to the right then left in one motion: Scroll down the screen.
• Swiping upwards then downwards in one motion: Move to the first item on the screen.
• Swiping downwards then upwards in one motion: Move to the last item on the screen.
Two finger gestures
• Tapping twice: Start, pause, or resume the current action.
• Tapping three times: Check the current time, remaining battery power, and more. To
change items that are read aloud, launch the Settings app and tap Accessibility →
Vision → Voice Assistant → SETTINGS → Status bar information.
• Tapping four times: Activate or deactivate voice feedback.
• Swiping to the left: Move to the next page.
• Swiping to the right: Return to the previous page.
• Swiping upwards: Scroll down the list.
• Swiping downwards: Scroll up the list.
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• Swipe upwards or downwards on the Home screen: Open the Apps screen.
• Swipe upwards or downwards on the Apps screen: Return to the Home screen.
• Swiping in any direction on the locked screen: Unlock the screen.
• Swiping downwards from the top of the screen: Open the notification panel.
Three finger gestures
• Tapping: Start reading items aloud from the top.
• Tapping twice: Start reading from the next item.
• Tapping three times: Read the last selected text and copy it to the clipboard.
• Swiping to the left or right: Open the contextual menu and scroll through the options.
• Swiping upwards or downwards: Change the text reading and selecting granularity.
• Swiping upwards then downwards in one motion: Return to the previous screen.
• Swiping downwards then upwards in one motion: Return to the Home screen.
Four finger gestures
• Tapping: Return to the previous screen.
• Tapping twice: Return to the Home screen.
• Tapping three times: Open the list of recent apps.
Using the contextual menu
While you are using Voice Assistant, swipe to the left or right with three fingers. The
contextual menu will appear and the device will read the options aloud. Swipe to the left or
right with three fingers to scroll through the options. When you hear the option you want,
swipe upwards or downwards to use the option or adjust the settings for the option. For
example, when you hear Speech volume, you can adjust the volume by swiping upwards or
downwards.
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Adding and managing image labels
You can assign labels to images on the screen. The device reads aloud the labels when the
images are selected. Add labels to unlabelled images by tapping the screen twice with three
fingers and holding.
To manage the labels, launch the Settings app and tap Accessibility → Vision → Voice
Assistant → SETTINGS → Manage custom labels.
Configuring settings for Voice Assistant
Configure settings for Voice Assistant for your convenience.
Launch the Settings app and tap Accessibility → Vision → Voice Assistant → SETTINGS.
• Speech volume: Select the volume level for voice feedback.
• Text-to-speech: Change the settings for text-to-speech features used when Voice
Assistant is activated, such as languages, speed, and more.
• Pitch changes: Set the device to read aloud text with an altered pitch while using a
keyboard.
• Read keyboard input aloud: Set the device to read aloud the item under your finger
while using a keyboard.
• Speak while screen off: Set the device to read aloud notifications when the screen is
turned off.
• Mute with proximity sensor: Set the device to pause voice feedback when you place
your hand over the sensor at the top of the device.
• Shake for continuous reading: Set the device to read aloud the text displayed on the
screen when you shake the device. You can select from various shaking speeds.
• Read out caller ID: Set the device to read the caller’s name aloud when you have an
incoming call.
• Phonetic alphabet: Set the device to say a word that starts with the letter you tap and
hold on the keyboard.
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• Usage hints: Set the device to read usage hints aloud when you select an item by
swiping.
• Vibration feedback: Set the device to vibrate when you control the screen, such as
selecting an item.
• Sound feedback: Set the device to emit a sound when you control the screen, such as
selecting an item.
• Focus on speech audio: Set the device to turn the media volume down when the device
reads an item aloud.
• Sound feedback volume: Adjust the volume that sound is played when you touch the
screen to control it. This feature is available when Sound feedback is activated.
• Large cursor: Set the device to thicken the border of the square cursor that appears
when you tap items.
• Cursor colour: Select a colour of the square cursor that appears when you tap items.
• Quick menu: Select contextual menu options to display when you swipe to the left or
right with three fingers.
• Manage custom labels: Manage the labels you added.
• Keyboard shortcuts: Set key shortcuts to use when using an external keyboard.
• Status bar information: Select items to read aloud when you tap the screen three times
with two fingers.
• Developer options: Set options for app development.
Using the device with the screen turned off
For privacy, you can set the device to function normally with the screen off. The screen will
not turn on when you press keys or tap the screen. Currently activated features do not turn
off when the screen is off.
Launch the Settings app, tap Accessibility → Vision, and then tap the Dark screen switch to
activate it. You can activate or deactivate this feature by pressing the Power key twice quickly.
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Entering text using the keyboard
To display the keyboard, tap the text input field, and then tap anywhere on the screen twice
quickly.
To activate the rapid key input feature, launch the Settings app, tap Accessibility → Vision,
and then tap the Rapid key input switch to activate it.
When you touch the keyboard with your finger, the device reads aloud the character keys
under your finger. When you hear the character you want, release your finger from the screen
to select it. The character is entered and the device reads the text aloud.
If Rapid key input is not activated, release your finger from the character you want, and then
tap anywhere on the screen twice quickly.
Entering additional characters
Tap and hold a key on the keyboard to enter additional characters available for the key. A
pop-up window appears above the key showing available characters. To select a character,
drag your finger on the pop-up window until you hear the character you want, and release it.
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Vision
Adding voice recordings to voice labels
You can use voice labels to distinguish objects of similar shape by attaching labels to them.
You can record and assign a voice recording to an NFC-enabled voice label. The voice
recording is played back when you place your device near the label.
Turn on the NFC feature before using this feature.
1 Launch the Settings app and tap Accessibility → Vision → Voice Label.
The voice recorder will launch.
2 Tap to start recording. Speak into the microphone.
3 When you are finished recording, tap DONE to stop.
4 Hold the back of your device over the voice label.
The information in the voice recording will be written to the voice label.
Changing the screen zoom and font
Change the screen zoom setting or font size and style.
Launch the Settings app and tap Accessibility → Vision → Font and screen zoom.
Using the high contrast font
Adjust the colour and outline of fonts to increase the contrast between the text and the
background.
Launch the Settings app, tap Accessibility → Vision, and then tap the High contrast fonts
switch to activate it.
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Using the high contrast keyboard
Increase the size of the Samsung keyboard and change the key colours to increase the
contrast between the text and the background.
Launch the Settings app, tap Accessibility → Vision, and then tap the High contrast
keyboard switch to activate it.
Displaying button shapes
Display button shapes with frames to make them stand out.
Launch the Settings app, tap Accessibility → Vision, and then tap the Show button shapes
switch to activate it.
Using a magnifier
Activate a magnifier to zoom in on the screen to view a larger version of the content.
Launch the Settings app, tap Accessibility → Vision, and then tap the Magnifier window
switch to activate it. The magnifier will appear on the screen.
Drag the handle at the bottom of the magnifier to move the magnifier to where you want to
zoom in on the screen.
Magnifying the screen
Magnify the screen and zoom in on a specific area.
Launch the Settings app and tap Accessibility → Vision → Magnification.
• Triple tap screen to magnify: Zoom in by tapping the screen three times. To return to the
normal view, tap the screen three times again.
• Tap button to magnify: Zoom in by tapping on the navigation bar, and then tapping
where you want to magnify the screen. To return to the normal view, tap .
To explore the screen, drag two or more fingers across the magnified screen.
To adjust zoom ratio, pinch two or more fingers on the magnified screen or spread them
apart.
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You can also temporarily magnify the screen by tapping the screen three times and holding.
Or, tap , and then tap and hold the screen. While holding the screen, drag your finger to
explore the screen. Release your finger to return to the normal view.
• Keyboards on the screen cannot be magnified.
• When this feature is activated, the performance of some apps may be affected.
Enlarging mouse or touchpad pointers
Enlarge the pointer when using an external mouse or touchpad.
Launch the Settings app, tap Accessibility → Vision, and then tap the Large mouse/
touchpad pointer switch to activate it.
Reversing the display colours
Improve screen visibility to help users recognise text on the screen more easily.
Launch the Settings app, tap Accessibility → Vision, and then tap the Negative colours
switch to activate it.
Colour adjustment
Adjust how colours are displayed on the screen if you have difficulty in distinguishing colours.
The device changes the colours into more recognisable colours.
Launch the Settings app, tap Accessibility → Vision → Colour adjustment, and then tap the
switch to activate it. Select an option.
To adjust the intensity of colour, drag the adjustment bar under INTENSITY.
If you select Personalised colour, you can personalise the colour of the screen. Follow the onscreen instructions to complete the colour adjustment procedure.
Colour lens
Adjust the screen colours if you have difficulty in reading the text.
Launch the Settings app, tap Accessibility → Vision → Colour lens, and then tap the switch
to activate it. Select a colour you want.
To adjust the transparency level, drag the adjustment bar under OPACITY.
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Hearing
Sound detectors
Set the device to vibrate when it detects your doorbell or a baby crying.
While this feature is enabled, the voice recognition will not operate.
Baby crying detector
Launch the Settings app, tap Accessibility → Hearing → Sound detectors, and then tap the
Baby crying detector switch to activate it. The device will vibrate when it detects sound and
the alert will be saved as a log.
Doorbell detector
1 Launch the Settings app, tap Accessibility → Hearing → Sound detectors, and then tap
the Doorbell detector switch to activate it.
2 Tap
to make a recording of your doorbell.
The device will detect and record the doorbell.
3 Tap
and ring your doorbell to check if it is recorded correctly. When the device detects
the doorbell sound, tap OK.
To change the doorbell sound, tap Change doorbell sound.
The device will vibrate when it detects sound and the alert will be saved as a log.
Setting light notification
Set the device to blink the flash or the screen when an alarm sounds or when you have
notifications, such as incoming calls or new messages.
Launch the Settings app, tap Accessibility → Hearing → Flash notification, and then tap
the switches next to the options you want to activate.
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Turning off all sounds
Set the device to mute all device sounds, such as media sounds, and the caller’s voice during
a call.
Launch the Settings app, tap Accessibility → Hearing, and then tap the Mute all sounds
switch to activate it.
Caption settings
Launch the Settings app, tap Accessibility → Hearing → Samsung subtitles (CC) or Google
subtitles (CC), and then tap the switch to activate it.
Select an option for configuring the caption settings.
Adjusting the sound balance
Set the device to adjust the sound balance when using an earphone.
1 Connect an earphone to the device and wear it.
2 Launch the Settings app and tap Accessibility → Hearing.
3 Drag the adjustment bar under Left/right sound balance to the left or right and adjust
the sound balance.
Mono audio
Mono output combines stereo sound into one signal that is played through all earphone
speakers. Use this if you have a hearing impairment or if a single earbud is more convenient.
Launch the Settings app, tap Accessibility → Hearing, and then tap the Mono audio switch
to activate it.
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Appendix
Dexterity and interaction
Universal switch
You can control the touchscreen by connecting an external switch, by tapping the screen, or
by using head movements and face gestures.
Launch the Settings app, tap Accessibility → Dexterity and interaction → Universal
switch, and then tap the switch to activate it. If the universal switches are not registered on
the device, tap ADD SWITCH and set switches to control the device.
To activate the universal switch feature, at least one switch must be registered on the
device.
To set switches to control the device, tap SETTINGS → Switches.
To deactivate this feature, press the Power key and the Volume Up key simultaneously.
Assistant menu
Displaying the assistive shortcut icon
Set the device to display the assistive shortcut icon for accessing apps, features, and settings.
You can easily control the device by tapping the assistive menus in the icon.
1 Launch the Settings app and tap Accessibility → Dexterity and interaction →
Assistant menu.
2 Tap the switch to activate it.
The assistive shortcut icon appears at the bottom right of the screen.
To adjust the assistant shortcut icon’s transparency level, drag the adjustment bar under
Transparency.
Accessing assistive menus
The assistive shortcut icon appears as a floating icon for easy access to the assistive menus
from any screen.
When you tap the assistive shortcut icon, the icon expands slightly and the assistive menus
appear on the icon. Tap the left or right arrow to move to other panels or swipe to the left or
right to select other menus.
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Using the cursor
On the assistive menu, tap Cursor. You can control the screen using small finger movements
on the touch area. Drag your finger on the touch area to move the cursor. Also, tap the screen
to select items under the cursor.
Use the following options:
• /
: Scroll left or right on the screen.
• /
: Scroll up or down the screen.
• : Magnify the area where the cursor is located.
• : Move the touch area to another location.
• : Close the touch area.
To change the touch area and cursor settings, launch the Settings app and tap Accessibility
→ Dexterity and interaction → Assistant menu. Then, customise settings in CURSOR AND
SCREEN CONTROL.
Using enhanced assistive menus
Set the device to display enhanced assistive menus for selected apps.
Launch the Settings app, tap Accessibility → Dexterity and interaction → Assistant menu
→ Assistant plus, tap the switch to activate it, and then select apps.
Easy screen turn on
Turn on the screen by moving your hand above the sensor at the top of the device. You can
turn on the screen without pressing a key. When you use this feature, place the device on
a flat surface with the screen facing upwards or hold the device securely to prevent it from
moving.
Launch the Settings app, tap Accessibility → Dexterity and interaction, and then tap the
Easy screen turn on switch to activate it.
Touch and hold delay
Set the recognition time for tapping and holding the screen.
Launch the Settings app, tap Accessibility → Dexterity and interaction → Touch and hold
delay, and then select an option.
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Click after pointer stops
Set the device to select an item automatically when you place the mouse pointer over the
item.
Launch the Settings app, tap Accessibility → Dexterity and interaction, and then tap the
Click after pointer stops switch to activate it.
Interaction control
Activate interaction control mode to restrict the device’s reaction to inputs while using apps.
1 Launch the Settings app and tap Accessibility → Dexterity and interaction →
Interaction control.
2 Tap the switch to activate it.
3 Press and hold the Power key and the Volume Up key simultaneously while using an app.
4 Adjust the size of the frame or draw a line around an area that you want to restrict.
5 Tap DONE.
The device displays the restricted area. The restricted area will not react when you touch
it and the device’s keys will be disabled. However, you can enable functions for the Power
key, Volume key, and keyboard in interaction control mode.
To deactivate interaction control mode, press and hold the Power key and the Volume Up key
simultaneously.
To set the device to lock the screen after deactivating interaction control mode, launch the
Settings screen, tap Accessibility → Dexterity and interaction → Interaction control, and
then tap the Use screen lock when turned off switch to activate it.
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Appendix
Setting text-to-speech features
Change the settings for text-to-speech features used when Voice Assistant is activated, such
as languages, speed, and more.
Launch the Settings app, tap Accessibility → Text-to-speech, and then use the following
functions:
• Preferred engine: Select an engine for the text-to-speech feature.
• Language: Change the spoken language of the text-to-speech feature.
• Speech rate: Adjust the speed for the text-to-speech feature.
• Pitch: Adjust the pitch of the text-to-speech feature.
• PLAY: Play a short demonstration of your speech settings.
• RESET: Reset the speech speed and pitch.
Direction lock
Create a directional combination to unlock the screen.
1 Launch the Settings app, tap Accessibility → Direction lock, and then tap the switch to
activate it.
2 Drag your finger up, down, left, or right six to eight times, and then tap CONTINUE.
3 Draw the direction combination again to verify it and tap CONFIRM.
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Appendix
Direct access
Set to open accessibility menus quickly.
Launch the Settings app, tap Accessibility → Direct access, and then tap the switch to
activate it. Then, select an accessibility menu to open when you simultaneously press the
Power key and the Volume Up key.
You can access the following accessibility menus:
• Accessibility
• Voice Assistant
• Universal switch
• Magnifier window
• Negative colours
• Colour adjustment
• Interaction control
Accessibility shortcut
Set to start a shortcut service quickly.
Launch the Settings app, tap Accessibility → Accessibility shortcut, and then tap the
switch to activate it. Then, tap Shortcut service and select a shortcut service to start when
you simultaneously press and hold the Volume Up key and the Volume Down key for three
seconds.
You can access the following shortcut service:
• Samsung universal switch
• Voice Assistant
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Appendix
Notification reminder
Set the device to alert you to notifications that you have not checked at the interval.
Launch the Settings app, tap Accessibility → Notification reminder, and then tap the switch
to activate it.
To set the device to vibrate when you have unchecked notifications, tap the Vibrate switch to
activate it.
To set an interval between alerts, tap Reminder interval.
To set apps to alert you to notifications, select apps under SHOW NOTIFICATIONS FROM.
Answering or ending calls
Change the method for answering or ending calls.
Launch the Settings app and tap Accessibility → Answering and ending calls.
Select the desired method.
Using single tap mode
When an alarm sounds or a call comes in, tap the button to stop the alarm, or answer or reject
the call instead of dragging the button.
Launch the Settings app and tap Accessibility, and then tap the Single tap mode switch to
activate it.
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Appendix
Managing accessibility settings
Saving accessibility settings in a file
Export the current accessibility settings in a file.
Launch the Settings app and tap Accessibility → Accessibility settings backup → Import/
export → Export to My Files.
Importing an accessibility settings file
Import an accessibility settings file and update the current settings.
Launch the Settings app and tap Accessibility → Accessibility settings backup → Import/
export → Import from My Files. Select a file to import and tap DONE. The accessibility
settings will be updated according to the imported file.
Sharing accessibility settings files
Share accessibility settings files with others via email, Wi-Fi Direct, Bluetooth, and more.
Launch the Settings app and tap Accessibility → Accessibility settings backup → Share.
Then, select the accessibility files and tap DONE. Select a sharing method and follow the onscreen instructions to share the files.
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Appendix
Troubleshooting
Before contacting a Samsung Service Centre, please attempt the following solutions. Some
situations may not apply to your device.
When you turn on your device or while you are using the device, it
prompts you to enter one of the following codes:
• Password: When the device lock feature is enabled, you must enter the password you set
for the device.
• PIN: When using the device for the first time or when the PIN requirement is enabled, you
must enter the PIN supplied with the SIM or USIM card. You can disable this feature by
using the Lock SIM card menu.
• PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly
several times. You must enter the PUK supplied by your service provider.
• PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with
the SIM or USIM card. For more information, contact your service provider.
Your device displays network or service error messages
• When you are in areas with weak signals or poor reception, you may lose reception. Move
to another area and try again. While moving, error messages may appear repeatedly.
• You cannot access some options without a subscription. For more information, contact
your service provider.
Your device does not turn on
When the battery is completely discharged, your device will not turn on. Fully charge the
battery before turning on the device.
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Appendix
The touchscreen responds slowly or improperly
• If you attach a screen protector or optional accessories to the touchscreen, the
touchscreen may not function properly.
• If you are wearing gloves, if your hands are not clean while touching the touchscreen,
or if you tap the screen with sharp objects or your fingertips, the touchscreen may
malfunction.
• The touchscreen may malfunction in humid conditions or when exposed to water.
• Restart your device to clear any temporary software bugs.
• Ensure that your device software is updated to the latest version.
• If the touchscreen is scratched or damaged, visit a Samsung Service Centre.
Your device freezes or encounters a fatal error
Try the following solutions. If the problem is still not resolved, contact a Samsung Service
Centre.
Restarting the device
If your device freezes or hangs, you may need to close apps or turn off the device and turn it
on again.
Forcing restart
If your device is frozen and unresponsive, press and hold the Power key and the Volume
Down key simultaneously for more than 7 seconds to restart it.
Resetting the device
If the methods above do not solve your problem, perform a factory data reset.
Launch the Settings app and tap General management → Reset → Factory data reset →
RESET → DELETE ALL. Before performing the factory data reset, remember to make backup
copies of all important data stored in the device.
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Appendix
Calls are not connected
• Ensure that you have accessed the right cellular network.
• Ensure that you have not set call barring for the phone number you are dialling.
• Ensure that you have not set call barring for the incoming phone number.
Others cannot hear you speaking on a call
• Ensure that you are not covering the built-in microphone.
• Ensure that the microphone is close to your mouth.
• If using an earphone, ensure that it is properly connected.
Sound echoes during a call
Adjust the volume by pressing the Volume key or move to another area.
A cellular network or the Internet is often disconnected or audio
quality is poor
• Ensure that you are not blocking the device’s internal antenna.
• When you are in areas with weak signals or poor reception, you may lose reception. You
may have connectivity problems due to issues with the service provider’s base station.
Move to another area and try again.
• When using the device while moving, wireless network services may be disabled due to
issues with the service provider’s network.
The battery icon is empty
Your battery is low. Charge the battery.
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Appendix
The battery does not charge properly (For Samsung-approved
chargers)
• Ensure that the charger is connected properly.
• Visit a Samsung Service Centre and have the battery replaced.
The battery depletes faster than when first purchased
• When you expose the device or the battery to very cold or very hot temperatures, the
useful charge may be reduced.
• Battery consumption will increase when you use certain features or apps, such as GPS,
games, or the Internet.
• The battery is consumable and the useful charge will get shorter over time.
Error messages appear when launching the camera
Your device must have sufficient available memory and battery power to operate the camera
app. If you receive error messages when launching the camera, try the following:
• Charge the battery.
• Free some memory by transferring files to a computer or deleting files from your device.
• Restart the device. If you are still having trouble with the camera app after trying these
tips, contact a Samsung Service Centre.
Photo quality is poorer than the preview
• The quality of your photos may vary, depending on the surroundings and the
photography techniques you use.
• If you take photos in dark areas, at night, or indoors, image noise may occur or images
may be out of focus.
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Appendix
Error messages appear when opening multimedia files
If you receive error messages or multimedia files do not play when you open them on your
device, try the following:
• Free some memory by transferring files to a computer or deleting files from your device.
• Ensure that the music file is not Digital Rights Management (DRM)-protected. If the file is
DRM-protected, ensure that you have the appropriate licence or key to play the file.
• Ensure that the file formats are supported by the device. If a file format is not supported,
such as DivX or AC3, install an app that supports it. To confirm the file formats that your
device supports, visit www.samsung.com.
• Your device supports photos and videos captured with the device. Photos and videos
captured by other devices may not work properly.
• Your device supports multimedia files that are authorised by your network service
provider or providers of additional services. Some content circulated on the Internet,
such as ringtones, videos, or wallpapers, may not work properly.
Bluetooth is not working well
If another Bluetooth device is not located or there are connection problems or performance
malfunctions, try the following:
• Ensure that the device you wish to connect with is ready to be scanned or connected to.
• Ensure that your device and the other Bluetooth device are within the maximum
Bluetooth range (10 m).
• On your device, launch the Settings app, tap Connections, and then tap the Bluetooth
switch to re-activate it.
• On your device, launch the Settings app, tap General management → Reset → Reset
network settings → RESET SETTINGS to reset network settings. You may lose registered
information when performing the reset.
If the tips above do not solve the problem, contact a Samsung Service Centre.
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Appendix
A connection is not established when you connect the device to a
computer
• Ensure that the USB cable you are using is compatible with your device.
• Ensure that you have the proper driver installed and updated on your computer.
• If you are a Windows XP user, ensure that you have Windows XP Service Pack 3 or higher
installed on your computer.
Your device cannot find your current location
GPS signals may be obstructed in some locations, such as indoors. Set the device to use Wi-Fi
or a mobile network to find your current location in these situations.
Data stored in the device has been lost
Always make backup copies of all important data stored in the device. Otherwise, you cannot
restore data if it is corrupted or lost. Samsung is not responsible for the loss of data stored in
the device.
A small gap appears around the outside of the device case
• This gap is a necessary manufacturing feature and some minor rocking or vibration of
parts may occur.
• Over time, friction between parts may cause this gap to expand slightly.
There is not enough space in the device’s storage
Delete unnecessary data, such as cache, using the Smart manager or manually delete unused
apps or files to free up storage space.
The Apps button does not appear on the Home screen
Without using the Apps button, you can open the Apps screen by swiping upwards or
downwards on the Home screen. To display the Apps button at the bottom of the Home
screen, launch the Settings app and tap Display → Home screen → Apps button → Show
Apps button → APPLY.
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Appendix
The Home button does not appear
The navigation bar containing the Home button may disappear while using certain apps or
features. To view the navigation bar, drag upwards from the bottom of the screen.
Bixby Voice does not respond
• Restart your device to clear any temporary software bugs.
• Ensure that your device software is updated to the latest version.
• If you are still having trouble with Bixby Voice after trying these tips, contact a Samsung
Service Centre.
The screen brightness adjustment bar does not appear on the
notification panel
Open the notification panel by dragging the status bar downwards, and then drag the
next to the brightness adjustment bar and tap the
notification panel downwards. Tap
Show control on top switch to activate it.
Samsung Cloud does not work
• Ensure that you are connected to a network properly.
• During a Samsung Cloud’s service check, you cannot use Samsung Cloud. Try again later.
The device does not recognise my irises from the locked screen
• Ensure that nothing obstructing the iris recognition camera and LED and try again.
• If light conditions are very different from when you registered your irises, the device may
not recognise your irises. Move to another location and try again.
• Ensure that the device is not moving or tilted too much.
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Appendix
Removing the battery
• To remove the battery, contact an authorised service centre. To obtain battery
removal instructions, please visit www.samsung.com/global/ecodesign_energy.
• For your safety, you must not attempt to remove the battery. If the battery is not
properly removed, it may lead to damage to the battery and device, cause personal
injury, and/or result in the device being unsafe.
• Samsung does not accept liability for any damage or loss (whether in contract or tort,
including negligence) which may arise from failure to precisely follow these warnings and
instructions, other than death or personal injury caused by Samsung’s negligence.
277
Copyright
Copyright © 2018 Samsung Electronics
This manual is protected under international copyright laws.
No part of this manual may be reproduced, distributed, translated, or transmitted in any form
or by any means, electronic or mechanical, including photocopying, recording, or storing
in any information storage and retrieval system, without the prior written permission of
Samsung Electronics.
Trademarks
• SAMSUNG and the SAMSUNG logo are registered trademarks of Samsung Electronics.
• Bluetooth® is a registered trademark of Bluetooth SIG, Inc. worldwide.
• Wi-Fi®, Wi-Fi Protected Setup™, Wi-Fi Direct™, Wi-Fi CERTIFIED™, and the Wi-Fi logo are
registered trademarks of the Wi-Fi Alliance.
• All other trademarks and copyrights are the property of their respective owners.
About HEVC Advance
THIS PRODUCT IS SOLD WITH A LIMITED LICENCE AND IS AUTHORISED TO BE USED ONLY
IN CONNECTION WITH HEVC CONTENT THAT MEETS EACH OF THE THREE FOLLOWING
QUALIFICATIONS: (1) HEVC CONTENT ONLY FOR PERSONAL USE; (2) HEVC CONTENT THAT IS
NOT OFFERED FOR SALE; AND (3) HEVC CONTENT THAT IS CREATED BY THE OWNER OF THE
PRODUCT.
THIS PRODUCT MAY NOT BE USED IN CONNECTION WITH HEVC ENCODED CONTENT
CREATED BY A THIRD PARTY, WHICH THE USER HAS ORDERED OR PURCHASED FROM A THIRD
PARTY, UNLESS THE USER IS SEPARATELY GRANTED RIGHTS TO USE THE PRODUCT WITH SUCH
CONTENT BY A LICENSED SELLER OF THE CONTENT.
YOUR USE OF THIS PRODUCT IN CONNECTION WITH HEVC ENCODED CONTENT IS DEEMED
ACCEPTANCE OF THE LIMITED AUTHORITY TO USE AS NOTED ABOVE.
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